Table of Contents
Section 1 – Introduction
ADVANTAGES OF FEDERAL EMPLOYMENT .................................................................................................1
BENEFITS..................................................................................................................................................................... 1
MOBILITY..................................................................................................................................................................... 2
VETERANS PREFERENCE........................................................................................................................................ 2
SPECIAL HIRING AUTHORITIES............................................................................................................................ 2
WHERE ARE THESE FEDERAL JOBS……?......................................................................................................... 3
Section 2 - Starting Your Federal Job Search
10 STEPS FOR SUCCESS WITH FEDERAL APPLIC ATIONS ........................................................................4
1).
2).
3).
4).
5).
6).
7).
8).
9).
10).
SEARCH AND APPLY FOR FEDERAL JOBS YOU QUALIFY FOR ..................................................... 4
READ AND FOLLOW ALL DIRECTIONS................................................................................................... 5
CHOOSE AN APPLICATION / RESUME FORMAT.................................................................................. 5
KEEP IT SIMPLE, BUT DETAILED............................................................................................................ 6
ANSWER TRUTHFULLY .............................................................................................................................. 6
TYPE YOUR APPLICATION........................................................................................................................ 7
AVOID SHORTCUTS..................................................................................................................................... 7
KEEP YOUR APPLICATION EASY TO READ......................................................................................... 7
READ AND RE-READ YOUR APPLICATION BEFORE SENDING........................................................ 8
MODIFY YOUR APPLICATION FOR EACH VACANCY ..................................................................... 8
FEDERAL VACANCY ANNOUNCEMENTS ........................................................................................................9
HOW FEDERAL JOBS ARE FILLED....................................................................................................................... 9
CONTENTS OF A FEDERAL VACANCY ANNOUNCEMENT ............................................................................ 10
VACANCY ANNOUNCEMENT ...................................................................................................................................... 11
Department Of The Air Force Air Force Reserve, Headquarters..............................................11
USING USAJOBS WEBSITE FOR VACANY ANNOUNCEMENTS .............................................................15
OTHER RECOMMENDED FEDERAL WEBSITES ..........................................................................................15
COMPETITIVE VS . EXCEPTED AGENCIES........................................................................................................ 16
USING AN AGENCY’S OFFICIAL WEBSITE FOR VACANCY ANNOUNCEMENTS ..........................17
Section 3 - Federal Applications, Resumes, & Other Forms
THE DIFFERENCE BETWEEN FEDERAL RESUME AND PRIVATE INDUSTRY RESUME ............18
10 WRITING TIPS FOR APPLICATIONS............................................................................................................19
3 COMMON APPLICATION FORMATS .............................................................................................................23
1). THE OPTIONAL FORM 612 (OF -612) ................................................................................................... 23
2). THE USAJOBS RESUME BUILDER........................................................................................................... 27
3). AGENCY’S RESUME BUILDER..................................................................................................................... 30
SAMPLE DEPARTMENT OF THE NAVY RESUME BUILDER.......................................................................... 31
CREATING YOUR OWN FEDERAL-STYLE RESUME ..................................................................................32
THE OF - 510 ............................................................................................................................................................... 32
SAMPLE PAPER FEDERAL-STYLE RESUME .................................................................................................... 33
SAMPLE ELECTRONIC / SCANNABLE FEDERAL-STYLE RESUME............................................................. 35
THE QUICK & EASY FED ERAL JOBS KIT.......................................................................................................37
SF – 15 APPLICATION FOR 10-POINTS VETERANS PREFERENCE........................................................37
Section 4 - KSAs
WHAT ARE KSAs? .....................................................................................................................................................40
WRITING EFFECTIVE KS As..................................................................................................................................41
A SUGGESTED KSA FORMAT ..............................................................................................................................42
SAMPLE KSAS......................................................................................................................................................... 43
APPLICATION AND KSA REVIEW PROCESS.................................................................................................45
BACKGROUND INVESTIGA TION .......................................................................................................................46
CONCLUSION..............................................................................................................................................................46
Additional Material
VETS INFO GUIDE
TRACKING SHEET
www.usajobs.opm.gov
Section
Section 1 - Introduction
Introduction
1
Why Apply for Federal Employment?
The Federal Government is the largest employer in the United States with over 1.8 million
full-time employees, not counting the US Postal Service. There are thousands more
Federal contractors.
Federal agencies offer a strong benefits package, mobility, veterans preference, special
hiring authorities for veterans, and job security. The advantages of Federal employment
are many. Additionally, age is almost never a disqualifying factor.
Also, consider this:
•
At any one time, there are between 7,500 and 20,000 jobs open in the federal
government, www.usajobs.opm.gov
•
In the next 5 to 10 years, approximately 60% of the current federal workforce will
retire.
Now is the time to start applying for Federal employment because it may take 2 to 6
months to get hired.
Be forewarned though; the Federal application process can be an intense and
overwhelming exercise. It will require great effort, dedication, and persistence on your
part.
However, by following the guidelines provided in this Federal Application Workbook and
your diligent commitment, you can become a Federal employee.
Make the decision now to apply for Federal employment.
Advantages of Federal Employment
Benefits
•
•
•
•
•
•
•
•
Healthcare – Choose from over 100 health providers
Sick Leave - 4 hours per pay period, 2.5 weeks per year
Vacation / Annual Leave - With 3 years of service, you earn 6 hours per pay
month. This is 4 hours shy of 4 weeks per year !
Paid Holidays – 10 paid holidays per year
Scheduled Pay Increases – Based on your date of hire.
Retirement – Purchase your military service to add to your retirement.
Thrift Savings Plan - designed to help you save for your future while giving you a
tax break.
Rate of Pay - the average wage of a federal employee is higher than private
industry. Cost Of Living Allowances (COLAs) are also available.
Note: Refer to www.opm.gov for more information on benefits.
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Mobility
With over 15,000 jobs available on any given day, you can select your location to work.
The more flexible you are to location of work, the more opportunities will emerge.
You may choose to either:
•
relocate to make grade (take a promotion), which will increase your retirement
benefits based on the “high 3” pay grades,
OR
•
take a lateral transfer merely for the convenience of location.
THE CHOICE IS YOURS !
Veterans Preference
Veterans have preference over the general public. Special consideration is given to
qualified veterans seeking Federal employment. You will be given either:
• 5-point preference – claimed on resume / application.
• 10-point preference – claimed on resume / application and on SF – 15.
o less than 30% Service-Connected Disabled (SCD) *
o 30% SCD or more
Refer to page 3 of your Vets Info Guide for more details on Veterans Preference.
* If you claim a service-connected disability in order to be eligible for 10-points Veterans preference,
you must submit a VA Award Letter stating your disability rating. This letter must be dated 1991 or later.
If your VA Award Letter is older than the requirement, obtain a recent VA Award Letter by contacting the
VA at 1-800-827-1000 and request a VA Award Letter. Request that your VA Award Letter be
expedited to meet a federal application deadline.
Special Hiring Authorities
1.
2.
3.
4.
Veterans Recruitment Appointment (VRA) - agencies can appoint an eligible, qualified
veteran (does not have to have SCD) without competition. Compete separately, only
competition is other veterans. No time limit.
30% or More SCD – No time limit.
Veterans Employment Opportunities Act (VEOA) of 1998 – eligible veterans compete
with Merit Promotion candidates (internal Federal employees)
SCD Veteran Enrolled in VA Training Program – may enroll for training at any agency,
however you are not a Federal employee.
Refer to page 22 of your Vets Info Guide for more details on Special Hiring Authorities.
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Where are these Federal Jobs……?
….closer than you think. Below are the Federal Agencies local to the Coachella Valley.
Department of Agriculture
Consolidated Farm Servi ce Agency
82901 Bliss Avenue
Indio, CA 92201
(760) 347-3675
United States Postal Service
Main Post Office
333 East Amado Road
Palm Springs, CA 92262
Small Business Administration
SCORE
(Service Corps of Retired Executives)
901 East Tahquitz Canyon Way
(760) 320-6682
San Bernardino National Forest
1824 South Commerce Center
San Bernardino, CA 92408
(909) 383-5588
Department of Commerce
Cabazon Export Assistance Center
84245 Indio Springs Drive
Indio, CA 92201
Social Security Administration
4201 E. Ramon Road
Federal Bureau of Investigation
(760) 320-0800
46845 Monroe, Suite 2
Indio, CA 92201
Department of Transportation
Federal Aviation Administration
Palm Springs Airport
(760) 327-1546
Department of the Interior
Bureau of Land Management
690 West Garnet Avenue
North Palm Springs, CA 92262
(760) 251-4800
Department of Homeland Security
Border Patrol
45620 Commerce
Indio, CA 92201
(760) 347-3658
Bureau of Indian Affairs
(760) 416-2133
Transportation Security Agency
Palm Springs Airport
Department of Labor
Wage and Hour Division
Post Office Box 5652
(760) 416-8590
Department of Veterans Affairs
11201 Benton
Loma Linda, CA
(909) 825-7084
Internal Revenue Service
980 East Tahquitz Canyon Way, #C
(760) 322-5134
41-865 Boardwalk, Suite 103
Palm Desert, CA 92260
(760) 341-5570
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Section
2
Section 2 – Starting Your Federal Job Search
Starting Your Federal Job Search
Where to begin?
You have no clue where to start, the process is intimidating, and you are unsure what is
needed in your Federal application. Why does it have to be so complicated?
10 Steps for Success with Federal Applications
While the Federal application process is more tedious than that used in the private sector,
following 10 simple steps will help you develop a systematic pattern to tackle Federal
applications. Apply each one of these steps for each vacancy you apply for and you will
be on the road to success.
Important procedures will be briefly introduced within these 10 simple steps, but will be
covered in greater detail in Sections 3 and 4.
1).
Search and Apply for Federal Jobs You Qualify For
The first step in the application process is to search for positions that interest you and that
you qualify for. Every Federal opening is posted and a full-text vacancy announcement
issued. They are long because much legal and procedural information must be included.
Reviewing Federal vacancy announcements and studying the position requirements can
help you identify the types of positions which interest you most and more importantly those
for which you qualify. The USAJobs website, www.usajobs.opm.gov, is a great starting
point. Dishonorable discharges are not accepted. *
If you still have questions after reviewing vacancy announcements, call the contact
person. The contact person will generally be listed at the very bottom of an
announcement. This individual is more than willing to help.
If you do not qualify, do not go on to step 2. Start the process over with another job until
you find one you qualify for.
* DD-214s are frequently upgraded to honorable discharges or amended to fix errors. Any
person who either leaves military service with less than an honorable discharge, finds
errors on DD-214, or needs amendments to his/her DD-214 can file an application to have
it upgraded with the appropriate branch of service. See your veterans employment
specialist for details.
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2).
Read and Follow All Directions
Carefully read and reread all directions for each vacancy announcement. Pay close
attention to the section in the vacancy announcement that addresses qualification
requirements. These are the criteria that the reviewer will be looking for in your application
package. You should either:
•
•
address the outlined qualification requirements (i.e., Knowledge, Skills and Abilities
(KSAs) or Selective Factors) on separate sheets of paper,
OR
highlight in the application the information so that the reviewer can clearly see it and
find evidence that you are qualified.
Provide all requested information (e.g., country of citizenship, veterans preference
entitlement, reinstatement eligibility) and include all supplemental forms and documents
(e.g., DD-214, college transcripts, SF-15 verification of veterans preference, VA Award
Letter) so that your application is considered. If the position qualifications indicate a
"qualified typist is required," be sure to include certification that you can meet the typing
speed requirement indicated. If you don't understand something in the announcement,
call the contact person.
3).
Choose an Application / Resume Format
Agencies will typically accept applications / resumes in one of 3 common formats:
1.
2.
3.
Optional Application for Federal Employment (OF-612),
USAJobs Resume Builder,
Agency Resume Builder.
Regardless of the application / resume format you choose, specific information is still
needed in the application to ensure that you are given appropriate consideration. Read
the instructions completely and ensure your work history is “recent and relevant.“ Your
failure to submit the requested information will hurt your chances for consideration.
It is your responsibility to make sure your application includes enough information upon
which a qualification determination can be made. Federal vacancy announcements tell
you exactly what needs to be covered in your application. Read the information and then
review your application against it to ensure you have complied.
A fourth application format involves creating a custom Federal-style resume from scratch.
For the Federal application process, a typical, private-industry resume will not be sufficient.
If you choose to create a Federal-style resume, ensure that you provide all requested
information in your application as specified on the OF – 510, Applying for a Federal Job.
This publication outlines the basic information that is needed when applying for Federal
positions. You can print a copy of the OF – 510 from www.opm.gov or refer to Section 3,
page 32.
Keep in mind that some agencies may have additional requirements that you must
supplement your application with. Read and follow the instructions and requirements in
each vacancy announcement.
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4).
Keep it Simple, but Detailed
Basically, say more with less. Your application should be thorough, provide enough detail,
and should clearly depict your experience, education, and other qualifications. Pretend
that the person reading your application / resume knows nothing about the nature of the
work you are applying for (sometimes they truly do not know the work - they are trained to
look for keywords).
Other considerations are:
5).
•
Eliminate flowery language and verbose descriptions,
•
Avoid using your agency or company specific terminology. Instead, use the
government jargon of the agency of which you are interested in working for,
•
Minimize the use of acronyms. If using acronyms, write them out the first time and
follow with the acronym in parentheses. An example would be Employment
Development Department (EDD), every time after just write EDD,
•
Use action verbs in the past tense to describe your experience and briefly explain
what you really did. For example, say "utilized Microsoft Word, Excel, and Power
Point to type documents, prepare spreadsheets, and prepare and present
presentations,"
•
Try to include work experience that is “recent and relevant” to the position you are
applying for.
Answer Truthfully
Be honest. You are responsible for all of your answers. If you are questioned about the
honesty of your answer, “I did not understand the question” will not be an acceptable
response. The hiring authority will eventually find out everything about you, guaranteed.
Disclose everything up front.
Don't over-inflate your experience, knowledge, education, or qualifications. You will be
certifying the accuracy of the information provided.
Providing false or fraudulent information may be grounds for not hiring you or for firing you
after you begin working. Even worse, it may also be punishable by fine or imprisonment.
Note: If you can’t remember certain employment details, obtain a detailed statement of your
employment history. Simply complete Form SSA-7050-F4, Request for Social Security Earnings
Information. This form can be obtained at your nearest Social Security office or downloaded at
http://www.socialsecurity.gov/online/ssa-7050.pdf.
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6).
Type Your Application
Keep in mind that you are making a first impression with the application. You want to
present yourself in a professional manner.
Type the application. It should NOT be handwritten. You can download forms used in the
application
process
in
various
formats
on
http://www.opm.gov/
or
www.ars.usda.gov/careers/appforms.htm.
7).
Avoid Shortcuts
Don't attach lengthy documents (e.g., position descriptions) to document your experience.
Instead, put your experience in your own words so that the reviewer can see what you did
versus what was expected in a position you held. If you need extra space, simply include
the response on plain paper.
If applying electronically, do NOT copy and paste a generic resume for every position you
apply for.
8).
Keep Your Application Easy to Read
In many cases, your application is pre-screened by computer. But human resources
personnel will also review your application.
By being clear, concise, and to the point, your application will be easy to read and will help
these individuals to do their job better. Looking at applications that are messy, too wordy,
and too thick can hurt you.
The human resources personnel will have to go through all applications received and
sometimes individuals weaken their chances of being considered by sending in too much
information.
Unless the instructions say otherwise, you should:
• describe your duties, responsibilities and accomplishments by being brief and to
the point;
• use keywords because, in many cases, applications are stored in a database and
read by computer first.
• leave white space in your application;
• highlight key points using bold or by underlining, using all capitals for headings,
• keep paragraphs short, typically between 5 and 8 lines.
Remember, this application will be your first impression - if it is messy or unprofessional,
you may send a message that your work habits are messy or unprofessional.
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9).
Read and Re-read Your Application before Sending
This is probably the most important piece of advice. After you prepare your application,
review it closely against the vacancy announcement to be sure that you have covered all
requirements.
Proofread your application, check for typographical and grammatical errors, and correct
before sending. Do NOT staple your application together.
Make sure that you have attached all forms being requested (i.e., DD-214, college
transcripts, SF - 15 to verify veterans preference, VA Award Letter, etc.). Your failure to
submit these documents could mean being excluded from consideration.
10).
Modify your Application for Each Vacancy
Now that you have a better understanding of what is expected in your Federal application,
you will have to modify your basic application when applying for different types of Federal
positions. Since each vacancy announcement covers different types of work, you want to
make sure your application clearly shows how you meet the requirements of each position
for which you apply.
Using the same application for different positions will hurt you in the review process. You
may forget to address an important job requirement if you don't closely review your
application package against each vacancy announcement.
If using a computer, you can copy and paste sections of your resume to cut down on time.
Remember, though, to tailor these sections using keywords from that particular vacancy
announcement.
If you choose to use a basic application, supplement it with responses to specific
qualification requirements and link it back to the relevant periods of employment and
education.
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Federal Vacancy Announcements
Here are some very encouraging statistics about investing time into your Federal job
search:
•
Outside applicants can apply to about 60 percent of the announcements. The
other 40 percent are for Merit Promotion (for internal Federal employees only,
but veterans under VEOA of 1998 compete against these Federal employees),
•
85 percent of the announcements are for single vacancies,
•
50 percent of the jobs are professional or administrative in nature,
•
75 percent of the jobs were advertised from December through April - due to
beginning of the year budget appropriations,
•
Occupations with the most vacancy announcements re: clerk, secretary,
general administration, computer specialist and management / program
analyst,
•
About 50 percent of the announcements reopen for application
between two weeks and one month.
How Federal Jobs Are Filled
Most Federal agencies do their own recruiting and hiring. A majority of the positions won’t
even require a written test. The process is similar to that in private industry, but there are
differences due to the laws, executive orders, and regulations that govern Federal
employment.
Agencies post their announcements with all of the instructions, requirements, and
procedures for applying to that particular position. Requirements and procedures vary
between agencies. All agencies require the basic resume information but it varies on how
much additional information is needed in order for the agency to process your application.
It's recommended that you follow the instructions very carefully. Information not submitted
can result in your application not being evaluated.
Many announcements allow applicants to apply online directly to the agency. Using the
online method, you decide which resume to submit for that particular job. You can also
create cover letters for submission. In the future, you will be able to track your application
status for each of your applications.
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Contents of a Federal Vacancy Announcement
Generally, Federal vacancy announcements are long and repetitive. It will be up to you to
find relevant information.
n
Name of agency and office – some agencies fall under departments.
Example: Transportation Security Agency falls under the Department of
Homeland Security,
n
Position – Pay schedule (i.e., GS, WG), series (refers to job class), and grade
(rate of pay),
n
Salary - sometimes you can negotiate your salary if it is in the salary range. If
you've earned $82,000 in your past job, you will probably be offered that in the
government,
n
Opening and closing dates – some agencies require that you’re application be
received by the closing date while other agencies only require that your
application is postmarked by the closing date,
n
Location of the job – be flexible about location, you can always transfer,
n
Who can apply – all Federal jobs require US citizenship. Some are open only to
current federal employees, veterans, or other specified groups,
n
Qualifications required for the job – only apply if you meet the qualifications,
n
Duties – ensure that you can perform the duties,
n
How to apply – each vacancy announcement will have its own set of
procedures,
n
Point of contact – if you have questions, there will always be contact
information.
On the following page is an actual Federal vacancy announcement taken from the
USAJobs website.
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Vacancy Announcement
Department Of The Air Force
Air Force Reserve, Headquarters
Vacancy Announcement Number:
443 PHOTOGRAPHER
Opening Date:
Closing Date:
Monday, April 01, 2002
Monday, January 31, 2005
Position:
Series & Grade:
PHOTOGRAPHER
GS-1060-07/09
Salary:
29,473.00 - 46,870.00 USD Annually
Duty Locations:
FEW vacancies - RIVERSIDE CA, CA
Related Job Link:
AIR RESERVE TECHNICIAN INFO
(FORMS)
Remarks:
APPLICANTS MUST BE WILLING
AND ABLE TO JOIN THE AIR
FORCE RESERVES. POSITION IS
NOT FOR TRAINEES, MUST HAVE
PREVIOUS
EXPERIENCE/TRAINING.
Who May Apply
APPLICANTS MUST BE UNITED STATES CITIZENS AND BE ELIGIBLE AND WILLING
TO JOIN THE USAF RESERVE. Retired military are usually ineligible for membership in the
Air Force Reserve. RETIRED MILITARY PERSONNEL WHO HAVE ACTIVE AIR FORCE
RESERVE ASSIGNMENTS MAY APPLY PROVIDED THEY SHOW ASSIGNMENT
(POSITION AND UNIT) ON THEIR APPLICATION.
Air Reserve Technicians are part of the regular career civil service and enjoy all the benefits
accruing to Federal employees in the competitive civil service. In addition, Air Reserve
Technicians are required to maintain their active membership in the Air Force Reserve unit so
long as they occupy Air Reserve Technician positions. As members of reserve units, Air
Reserve Technicians receive on the average one weekend of military training per month. In
addition, they are eligible for 15 days active duty tour each year for which military leave is
granted with full civilian pay. Air Reserve units and members thereof are subject to immediate
call to active duty in mobilization to meet a national emergency.
Major Duties
Performs photographic documentation and audio-visual functions. Maintains a quality
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production of video taped training programs consisting of standard/non-standard unit
briefings which includes processing and maintaining weapons delivery imagery video tapes.
Operates a wide variety of professional standard and non-standard photographic and video
equipment ranging from studio cameras to hand-held precision cameras, for training projects.
Operates and maintains photographic processing machinery, printers, projection, and related
equipment. Performs difficult black and white/color still photographic assignments. Operates
a television camera for the purpose of video taping educational, instructional, and
informational programs. Edits instructional/ informational video programs. Accomplishes
custom photo finishing using photographic burning, dodging, defusing, and spotting skills.
Evaluates new audio visual equipment and provides budget information for procurement of
equipment and related accessories. Supervises production of video taped educational
programs as required.
Qualifications Required
Specialized Experience: Experience in the field of photography (OR) any directly related
experience which has demonstrated: knowledge of the principles, practices and techniques
of photography and dark room/laboratory processing functions; ability to operate a variety of
television/video/motion picture, still sequence, high speed, underwater, aerial or other
cameras and associated equipment; ability to perform developing/printing processes; ability
to determine and select the proper cameras, lens, filters, lighting other
accessories/equipment to produce the desired photographic products; ability to use, operate
and maintain photographic processing machinery printers, projection and related
equipment/materials. (To be creditable, the specialized experience must meet the above
quality level requirements).
Substitution of Education for Experience: There is no education substitution.
How You Will Be Evaluated
Basis of Rating: Eligibility/ratings will be based upon the descriptions of work experience as
presented in your application. Your duties and responsibilities will be compared to the basic
knowledge, skills, and abilities required for the position.
1. Skills in operating still cameras, copy cameras, 8 mm. and 35 mm. motion picture
cameras.
2. Ability to carry out the common developing and printing processes and related techniques,
i.e. processing negatives, printing, enlarging, cropping, or retouching photographs.
3. Ability to select, arrange and choose proper lighting for subjects.
4. Operate production-type motion picture cameras, television cameras, aerial, underwater,
ultra-high-speed, still sequence cameras, etc., along with their related equipment.
5. Ability to exercise a subject-matter knowledge of the field of work to be photographed in
order to select proper type of camera, lens, filters, lighting and other related factors and
equipment to produce appropriate photographic record desired.
6. Ability to apply standard methods in all phases of black and white darkroom work.
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7. Familiarity with commonly used procedures, processes, and techniques used in photo
laboratory work.
8. Ability to perform chemical analysis of processing solutions and make necessary
adjustments to processing solutions, film cement, film wax and film polishing solutions.
How To Apply
FORMS REQUIRED
BASIC APPLICATION FOR FEDERAL EMPLOYMENT - Individuals may apply with either
(a) a resume, (b) the Optional Application for Federal Employment (OF 612) or (c) any other
written format the applicant chooses. Although the Federal Government does not require a
designated standard application form, certain information is necessary in order to evaluate
qualifications and to determine legal requirements for Federal Employment. The application
submitted must provide all the information stated in the current Amendment to
Announcement 443.
ATAFR-202, Employee Availability Statement - This form is mandatory.
SF-15, Claim for 10-point Veterans Preference - This form is mandatory for all claims based
on service-connected disability, widow, mother, spouse or purple heart. Require documentary
proof must be submitted with form.
DD-214, Certificate of Release or Release or Discharge from Active Duty -A copy of this
document is requested but not mandatory.
You may mail application & required form ATAFR-202 to the address below;
OR Fax to 478-327-0112/DSN 497-0112
Other Information
Individuals who have special priority selection rights under the Interagency Career Transition
Assistance Program (ICTAP) must be well qualified for the position to receive consideration
for special priority selection. ICTAP eligible achieving a score of 80 or higher, excluding
veteran preference points, will be considered well qualified. Federal civilian employees
seeking ICTAP eligibility must submit proof that they meet the requirements of 5 CFR
330.704. This includes a copy of the agency notice, a copy of the most recent Performance
Rating, and a copy of the most recent SF-50 noting current position, grade level, and duty
location. Please annotate your application to reflect that you are applying as an ICTAP
eligible.
Applications will not be accepted if received in postage paid official government envelopes.
This announcement covers multiple grade levels. Some positions may have promotion
potential to a higher grade than the grade being filled; some positions may not have
promotion potential.
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The cut-off date for this position is the 25th of each month. Therefore, if we received your
application by the 25th of the month, you are eligible to go on the register the following month.
Spouses of active duty military members of the Armed Forces may receive preference in
hiring under this announcement if they are among the best qualified referred and are within
reach of selection. For information on military spouse preference, please refer to website
http://www.cpms.osd.mil/fas/staffing/pdf/st006.pdf. Please clearly identify in your application
that you are asking for spouse preference.
Your Social Security Number is requested under the authority of Executive Order 9397 to
uniquely identify your records from those of other applicants who may have the same name.
As allowed by law or Presidential directive, your SSN is used to seek information about you
from employers, schools, banks, and others who may know you. Failure to provide your SSN
on your application materials, will result in your application not being processed.
CONDITIONS OF EMPLOYMENT:
The work is primarily sedentary, although there is some walking, traveling, and carrying of
light weight equipment and materials. The incumbent may be required to be exposed to a
variety of living conditions while on location including extreme hot, cold, outdoor working
environment, and living in field conditions. Incumbent may be required to travel by military or
commercial aircraft in performance of TDY.
PAY, WORK SCHEDULE, AND BENEFITS: The salary provided in this announcement is the
base pay and does not include Locality Pay which will vary depending on geographic area.
Please visit http://www.opm.gov/oca/payrates/index to obtain Local Pay Tables for
geographic areas.
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will
be covered under the Federal Employees Retirement System.
All Federal employees are required by PL 104-134 to have federal payments made by Direct
Deposit.
This position will be filled on a full-time permanent basis. Upon completing any required
probationary period, the position will be permanent.
Send Mail to:
HQ AFRC/DPC-SEU
135 PAGE
ROBINS AFB, GA 31098-1601
Fax: 4783270112
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For questions about this job:
BRENDA WIGGINS
Phone: 4783270113
Fax: 4783270112
Internet: SEU@AFRC.AF.MIL
www.usajobs.opm.gov
Using USAJobs Website for Vacancy Announcements
USAJobs is the official job site of the United States Federal Government. USAJOBS is
provided at no cost by the U.S. Office of Personnel Management (OPM) and offers
information, on average, over 17,000 U.S. government job opportunities worldwide.
Besides searching through thousand of Federal vacancy announcements, other main
features of USAJobs are:
•
•
•
•
•
•
Veterans Info Guide – a whole section devoted to information concerning veterans
(also located at the back of this workbook),
USAJobs Resume Builder – a simple-to-use application format,
Automatic Job Alert – job agents will automatically search jobs according to your
preferences and report back to you, *
Easy Application Process – apply online to all the jobs you want, safely,
confidentially, quickly,
Application History – maintain a log of all of the Federal vacancy announcements
you apply for,
Cover Letter Writer – write cover letters and store them in your USAJobs account.
Besides the features listed above, USAJobs contains a vast wealth of information on how
to write effective resumes and other valuable information. Spend some time exploring the
USAJobs website and use it as a base for your Federal job search.
Other Recommended Federal Websites
USAJobs is not the only website for Federal jobs.
1). FedJobs, http://www.fedjobs.com/
(great for excepted agency vacancy announcements),
2). Federal Job Search, http://www.federaljobsearch.com/
(advertises 30,000 jobs daily)
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Competitive vs. Excepted Agencies
Before we go any further, we must distinguish between the two different types of agencies.
Most Federal positions are with Competitive Agencies. To obtain a Federal job with a
competitive agency, you must compete with other applicants in open competition.
Other agencies are excluded from the competitive civil service procedures. This means
that these agencies have their own hiring system which establishes the evaluation criteria
they use in filling their internal vacancies. These agencies are called Excepted Service
Agencies.
Agencies are required to post their competitive service positions on USAJOBS system
whenever they are seeking applicants from the general public and outside of their own
agency.
Although agencies are not required to post their excepted service positions on USAJOBS,
many do so they can get additional applicants. An agency is under no obligation to make
a selection. In some instances, an agency may cancel the posting and choose to reannounce the vacancy at a later time.
If you are interested in employment with an excepted service agency, you should contact
that agency directly. OPM does not provide application forms or information on jobs in
excepted service agencies or organizations. Examples of excepted agencies include the
FBI, CIA, and TSA.
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Using An Agency’s Official Website for Vacancy Announcements
In addition to using USAJobs, search through a specific agency’s website. Many
Federal agencies have official websites where you can find openings that are not found
in USAJobs. If a particular Federal agency interests you, access their official website for
job announcements or for contact information.
Other Federal agencies fill their jobs like private industry; by allowing applicants to
contact the agency directly for job information and application processing. Search
through your telephone book under the Government section for a list of local Federal
agencies or refer to page 3 for a list of Coachella Valley agencies.
Below is a list of several agencies who not only post their vacancy announcements in
USAJobs, but also on their own websites.
DOA - Department of Agriculture
http://www.usda.gov
DVA – Department of Veterans Affairs
http://www.va.gov/jobs
DOI - Department of the Interior
http://www.doi.gov/doijobs/doijobs.html
DOL – Department of Labor
http://www.dol.gov/dol/jobs.htm
DOL - Department of Transportation
http://www.dot.gov/jobs_and_education.html
DHS - Department of Homeland Security
http://www.dhs.gov/dhspublic/display?theme=40
DON - U.S. Navy
www.donhr.navy.mil
FAA - Federal Aviation Administration
http://www.faa.gov/jobs/index.cfm
IRS – Internal Revenue Service
http://www.jobs.irs.gov
SSA – Social Security Administration
http://www.ssa.gov/careers/index.htm
USPS – United States Postal Service
http://www.usps.com/employment
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www.usajobs.opm.gov
Section
3
Section 3 – Federal Applications, Resumes, and other Forms
Federal Applications,
Resumes, and other Forms
You meet the requirements, now what?
You’ve got your sights on a Federal job that you are well-qualified for. Now we’ll review
the applications, resumes, and other forms that you will need to complete.
The difference between Federal resume and private industry resume
When you send a private company your resume, what are you hoping for? An interview,
right? You want a chance to convince the interviewer that you’re the best one for their job.
Now think of all the things you’ve been taught about your resume. One page, never more
than two. Hit the highlights, forget the detail. If you follow these private industry
guidelines, you will never get a Federal job
Private industry companies hire from interviews. In stark contrast, Federal agencies hire
almost directly from the application / resume. Interviews are optional for many Federal
jobs. Thus, a resume for a Federal job must be longer and contain much more detail than
a private sector resume. Your Federal resume should be like your “interview on paper.”
There are several key differences from the typical private industry resume and the Federal
resume. Below you will see that:
1) Federal resumes are normally 3-4 pages in length, sometimes longer compared to the
standard 1-page private industry resume,
2) You are strongly encouraged to use government jargon when applying. Use the
keywords and skills that are familiar in government language,
3) Compliance details are absolutely mandatory in the Federal resume.
These
compliance details include SSN, dates of employment, supervisor’s contact info.,
DD-214, Veterans Preference, etc.,
4) A profile statement is required in the federal resume using keywords and summary of
relevant experience,
5) Your Federal application / resume lays the foundation for your KSAs, an extra
application step that private industry does not require.
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10 Writing Tips for Applications
Before we introduce you to the various Federal forms, we will cover 10 writing tips taken from the
USAJobs website on how to compose a dynamic description of your work history. You will apply these
10 tips when you complete the forms.
1. Use words wisely.
Today, the key to a good application is getting the right information to the agency
representative in a fast, readable style. How do you do this? By using minimum words
to provide maximum information. Just look at this example:
In this position, it was my responsibility to assist the program director on evaluating health care
programs. Due to the fact that most of these centers were in rural areas, it was important that I
traveled at least 3 days a week.
It's full of useless words and phrases such as due to the fact, it is important, and it was
my responsibility that block your point. Cut them out for a stronger, easy-to-access
message:
In this position, I assisted the program director on evaluating health care programs. Because most
of these centers were in rural areas, I traveled at least 3 days a week.
Repeats can slow your message, too. Look at this line:
I worked with new law enforcement officers who were just entering the force and
needed to learn techniques for identifying and interrogating suspects who they
suspected of illegal activity. In my capacity, I trained them on these techniques.
Notice that new law enforcement officers and who were just entering the force say the
same thing? So does suspects and suspected of illegal activity. Less obvious is the
repeated work with and trained . The revision would read:
I trained new law enforcement officers on techniques for identifying and interrogating suspects.
2. Keep sentences short and clear.
Short, direct sentences help the agency get your point. But remember, don't duplicate
your resume. Rather, you're elaborating on significant points in full sentences. This line
is so long:
My 12 years as a customer service representative have given me the opportunity to become
comfortable speaking to virtually anyone and to answering questions calmly and professionally
even when the person I am speaking to is upset.
it practically leaves the reader out-of-breath. By breaking up sentences, your point is
more flowing:
My customer service representative experience provided opportunities to sharpen my skills. For
example, I am comfortable speaking to virtually anyone. I can answer questions calmly and
professionally, even when the person I am speaking to is upset.
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3. Make your message stand out.
Paragraphs that are easy-to-see are more than nice - they can make or break your
message. So remember, keep your paragraphs brief, usually between 5 and 10 lines
depending on content. Put important points first - where they're most visible. Here are
some possibilities:
Short paragraph
While an associate editor for Agricultural Magazine, I selected each month's special
features on scientific findings and agricultural economics; hired five diverse new
writers, all with scientific backgrounds; and reviewed all copy to ensure a style
accessible to readers ranging from rural farmers to university researchers.
Subheaders
While an associate editor for Agricultural Magazine, I was responsible for:
Critical content decisions. I selected each month's special features on the relationship
between scientific findings and agricultural economics, among other articles.
Quality of articles. I reviewed all copy to ensure the style was accessible to
readers ranging from rural farmers to university researchers
4. Focus on outcome.
What is the most important aspect of your work experience? The answer may be a
surprise: the outcome. In fact, you'd be amazed by how many people forget to mention
this critical aspect of their experience altogether. When discussing outcome, be sure to
discuss the whats, the hows, and the breadth and scope of your experiences:
1.
2.
What occurred. Did you improve the workplace? Perhaps you refined technology
tools, created programs, or organized procedures. Regardless, let the agency know
what occurred. Use brief examples to best illustrate your point whenever possible.
How much and how many. Did you start new projects? How many? Did you save
your previous office money? Time? How much? Don't forget percentages, numbers,
and degrees that apply.
Notice how this example falls flat because it ignores the outcome:
As a supervisor at Early Start, I oversaw the development of grant proposals. While in this
position, I put systems in place to ensure that my employees provided the government with the
exact information it needed.
While this revision is more revealing...and competitive:
As a supervisor at Early Start, I oversaw a team of 10 employees who developed grant proposals.
While in this position, I developed a template-based system to help my coworkers anticipate
requirements. This helped us meet all deadlines a week in advance and create proposals that won
us two grants more than the previous year.
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5. Showcase your role.
Did you work on your own? As part of a team? In a supervisory capacity? As a team
leader? Let the agency know your role in the projects. For example, this response:
I helped put together conferences. Among my responsibilities were sending invitations, calling
potential guests, and preparing the conference materials. would be stronger if worded this way:
As part of a team of five employees, I helped put together conferences. Among other
responsibilities, I had to coordinate with my coworkers to send invitations, call potential guests, and
prepare the conference materials.
Were you promoted while working on a project? If so, mention that too. Note, for
example, this response doesn't mention a promotion:
In my last position, I spent 2 to 3 months at a time in the field collecting samples for the study. The
following year, I spent most of time in the lab, only going to the field occasionally.
while this revision does:
In my position as Project Manager, I spent 2 to 3 months at a time in the field, overseeing 5
specialists who assisted me in collecting samples for the study. The following year, I was
promoted to Senior Project Manager which required that I spent more time in the lab. As a result, I
only went to the field occasionally
6. Remember - timeframes count.
Timeframes count so be sure to address these questions: what were the dates or length
of time you worked on a project or job? Did you work full-time or part-time? If parttime, what percentage of your time did you do that work? For example, this candidate
could have worked in his position for a few months as a part-time employee:
I served as a contractor for the agency. I regularly produced educational videos and IVT training
sessions.
This response is stronger worded this way:
From 1999-2002, I served as a full-time contractor for the agency. I spent at least 30% of my time
producing educational videos and IVT training sessions.
If you didn't spend substantial time in a particular position, include the dates anyway.
Other information such as the outcome of your experience or the scope and depth of
your work will underscore its value.
7. Value your experience.
Many experiences illuminate your significance as a candidate. You must mention these
experiences. You may have gained valuable experience through:
• Leadership positions. Were you president of your sorority or fraternity? Did you lead a team
either as part of your classroom experience or a volunteer group? Mention these positions and the
outcome of your efforts.
• Extracurricular activities. Perhaps you volunteered or belonged to a club that gave you
valuable experience. Let the agency know specifics including projects, dates, and how your
experience applies to the field.
• Internships. Never underestimate the importance of hands-on education, especially
internships, whether during the summer or over an entire semester.
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8. Show and tell.
Telling about your experience is great but be sure to use examples, too. See how this
candidate's job sounds pretty blasé:
As a maintenance mechanic, I often worked in settings that required I maintain control of every
move in the operation.
Look at the difference a few specifics can make:
As a maintenance mechanic, I often worked in settings that required I maintain control of every
move in the operation. For example, for 16 months I worked on renovation projects in the
Smithsonian Institutions where I had to move priceless museum exhibits using forklifts, cranes,
skids, and rollers.
9. Resist additions
You may be tempted, but please resist sending an additional package with copies of
awards, publications, training certificates, letters of recommendation, lengthy job
descriptions, writing samples, or a photo unless the agency specifically requests it .
Instead, keep important information where it belongs - in your application or resume.
10. Illuminate your resume - don't repeat it.
When writing about your experience to describe how it matches the competencies or
KSAs required by a job, don't simply repeat your resume but illuminate important facts or
give examples to shed new light on the breath and scope of your experience. Notice how
this resume sample provides an overview of the candidate's experience - in this case as a
trainer for law enforcement officers:
Scheduled and conducted training and maintained training records of all law enforcement
personnel.
When writing about her experience, however, the candidate added these details:
While a supervisor in the training department I conducted sessions in anti-terrorism techniques,
security and protection procedures, and suspect interviewing strategies. I also trained reaction
teams and counter-terrorism units, operated weapons ranges, and conducted fitness tests.
This gave the agency fresh information about the experience she could bring to the job.
Whatever your education and experience, it deserves to be highlighted in your resume,
competencies, and KSAs. Follow these tips for guidance in presenting your strengths to
potential Federal employers.
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3 Common Application Formats
Now that you have read the USAJobs 10 Writing Tips for Applications, let’s review the 3
most commonly used application formats.
There are many methods to apply for a Federal job. In this workbook we will cover 3
application formats that ensure you a complete application. You can see these 3
application methods in the graph below:
3
Application Formats
1). Optional Form - 612
2). USAJobs
Resume Builder
3). Agency’s
Resume Builder
If you choose one of these 3 application formats you will be submitting a complete
application. Regardless of which method you use, the basic fundamentals are the same.
1). The Optional Form 612 (OF -612)
The OF – 612 is the most commonly used format to apply for Federal employment. It will
contain all required information and is accepted by most agencies. It is recommended that
new employees use this application method. It is highly suggested that you type this form.
Refer to www.opm.gov/forms/word/of612.doc to access this form and type in all of the
required information. Save your completed OF – 612 on your computer when finished.
On the following page is a completed OF –612 for the Photographer Vacancy
Announcement in Section 2, page 11.
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2). The USAJobs Resume Builder
USAJobs offers a Resume Builder, a preset application format that you simply enter
information into. Access it at www.usajobs.opm.gov.
To begin using the USAJobs Resume Builder, you will need to create an account and will
be asked to create a username and password.
The USAJobs Resume Builder has a unique component called a Profile Statement or
Resume Headline. It is the first thing that agencies see when they are searching
USAJobs for qualified candidates. An example of a Profile Statement would be,
“Dedicated Public Service Professional with 3 Years Experience.”
On the next page, there is a completed resume using the USAJobs Resume Builder for
the Photographer Vacancy Announcement in Section 2, page 11.
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www.usajobs.opm.gov
Mickey Mouse
123 Goofy Land
Dizzy, CA 92262
Primary Phone: (760) 000-0000
Secondary Phone: (760) 000-0000
Email: Looseal@aol.com
Social Security Number:
Country of citizenship:
Veterans' Preference:
Highest Grade:
Contact Current Employer:
000-99-0000
United States of America
10-point preference based on a compensable service-connected disability of 10 percent but less than 30 percent
SV-0019-D, 09/2002-Present
Yes
OBJECTIVE
Continued upward mobility within the Federal Service
TARGET JOB
Target Job Title:
Desired Job
Type:
Desired Status:
Photographer
Employee
Desired Salary:
42,000.00 USD Per Year
Site Location:
No Preference
Full-Time
Description of my perfect job:
Ideally I would prefer to hold a position where my experience and my ability to be an integral
part of a team are valued and respected, and as part of that team to always strive to
improve operati ons, safety, and customer service.
TARGET LOCATIONS
Relocate:
US-CA-SanBernardino/ Palm
Springs
WORK EXPERIENCE
Transportation Security Administration
Palm Springs International Airport
Yes
9/2002 - Present
Grade Level: SV
Salary: $23,700 (+COLA)
Hours per week: 40
Transportation Security Screener , 0019
Provide and maintain the security of American air travelers, airports and airplanes by
deterring and/or preventing successful terrorist attacks or other incidents with minimal
disruption to transportation with complete customer service to travelers. Specific duties
include, but are not limited to: Frontline screening of baggage, cargo and passengers.
Identifying dangerous objects in baggage, cargo, and on passengers and preventing those
objects from being transported onto aircraft, always maintaining a courteous and
professional manner. Use diverse electronic detection and imaging equipment. Wanding
and pat-down searches. Baggage screening and ticket review. Perform duties as Acting
Lead as assigned and insure proper rotation of security screener. Accomplishments: Master
x-ray screener, Oct 2002; among the first to open Palm Springs International Airport under
TSA guidelines, Oct 1, 2002. Selected by training coordinator to also open (federalize)
Yuma International Airport, Oct 28, 2002. Recipient of monetary award and certificate for
Recognition of Dedication in Exemplary Customer Service, Courtesy, and Professionalism,
March 2003. Volunteered to be part of the Mobile Screening Force to assist TSA in Sitka,
Alaska during their peak season, May 15th - Jul 31st, 2003. Exceptional attendance, no
tardiness, no write-ups. (Contact Supervisor: Yes, Supervisor's Name: Cinderella,
Supervisor's Phone: (760) 323-1200)
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Mickey Mouse Photography
Palm Springs
6/1987 - Present
Salary: $35,000.00
Hours per week: 60
Owner/Operator
Owner/operator of a photography business that caters to fashion, commercial, weddings, portraits, and
special events. - Using a variety of cameras and formats (35mm and medium format Mamiya RZ)
photographed subjects using color, black and white, transparency, and digital imaging. Edited all
photographs for touch-ups and special effects. -Arranged for proper lighting using light meters, light boxes,
reflectors, and natural lighting -Posed clients for traditional and non-traditional portraits -Scheduled clients for
sitting an/or made arrangements to shoot on location -Determined proper outdoor lighting in advance of
special event, i.e. wedding, reception, parties, etc. -Invoiced, billed, and collected payment; kept soft ledger
of accounts payable/receivable for tax accountant. -Marketed business with local chambers, business
networks, advertising venues, internet, and local publications -Designed brochures, postcards, business
cards, and fliers for clientele. (Contact Supervisor: Yes, Supervisor's Name: Self, Supervisor's Phone: (760)
000-0000)
EDUCATION
Villa Maria College
Cheektowaga, NY US
Vocational - 6/1985
Major:
Minor:
Description: Photography
AFFILIATIONS
JOB-RELATED
TRAINING COURSES
JOB-RELATED SKILLS
2/1989 - Present
Professional
Photographers
Association
member
Computer Graphic Design, June 2000
Skill Name
Adobe Photo
Skill Level
Expert
Last Used
Currently used
Experience
3 years
JOB-RELATED HONORS,
AWARDS, MEMBERSHIPS,
ETC.
Outstanding Customer Service Award, March 2003
SUPPLEMENTAL INFORMATION
1. Skills in operating still cameras, copy cameras, 35mm and digital cameras. For the past 17
years I have operated all 35mm, medium format, and digital cameras both in the studio and
on location taking portraits, shooting commercial products, and photographing special events.
2. Ability to carry out the common developing and printing processes and related techniques,
i.e. processing negatives, printing, enlarging, cropping, or retouching photographs. For 14 of
the last 17 years I developed and processed all my own negatives, mixing all chemicals, and
printed both color and black and white prints from contact sheets to 16"x20" prints.
Additionally, performed all touch-ups to meet client specifications. Since 2000, the bulk of my
work has been in digital photography. Viewing is instant and customers can request desired
changes at the time of the shoot. I edited all images for touch-ups and/or special effects.
Printed up final prints on Epson 1280 (35%)
REFERENCES
Daffy Duck
Loony Toones
Phone Number:
(909) 000-0000
Email Address:
Daffy@garbeldy.com
Reference Type:
Professional
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Cartoon
Character
www.usajobs.opm.gov
3). Agency’s Resume Builder
The third most common application format is using an agency’s online resume builder
format. Many Federal agencies will offer their own unique online resume builder format.
You simply visit the agency’s website and insert the required information in the space
provided. An agency’s resume builder format is very similar to the USAJobs resume
builder format.
The Department of the Navy is an agency that offers its own resume builder. These
agencies use an automated system called a resumix to process resumes. The resumix is
an artificial intelligence process that “reads” and identifies skills from your resume.
Why use an agency’s online resume builder ?
•
when you click on “Submit,” your resume is received within minutes and processed within
2 business days,
•
it will properly format your resume and will save it for later use.
•
your resume can never be rejected for not answering all the questions because the
resume builder will not let you submit it until all questions are answered,
•
human error will not occur because automated system records resume into database,
•
if you include your email address, a copy of your resume is sent to you,
•
you receive immediate confirmation of resume transmission,
•
personal information is secure; it is password-protected and encrypted,
•
can be eligible for multiple positions using one resume.
If an agency like the Department of the Navy offers you a chance to complete their own
resume builder, it is a good idea that you use it to create your resume, Just like the
OF – 612 and the USAJobs resume builder, an agency’s resume builder ensures that all
information required by that specific agency is submitted,
Although some agency resume builders can be restrictive (limited length for describing
jobs and experience), use their resume builder anyway. In this case, remember, say more
with less.
NOTE: Some Federal agencies will only respond via email. America Online has been identified
as an internet service provider that does not accept email responses from some Federal agencies.
Yahoo email accounts, however, are recognized by Federal agencies and are free to the public. If
you have America Online, sign up for a free Yahoo account.
On the next page is a short sample resume created using the Department of the Navy’s
online Resume Builder Format.
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Sample Department of the Navy Resume Builder
Wyle E. Coyote
SSN: 000-00-0000
1111 Roadrunner Way
Contact Phone: (760) 123-4567
Fax: (760) 123-4568
DSN: 123-4567
E-mail Address: wecoyote@aol.com
Announcement Number: KMP02345
EXPERIENCE:
01-2000 to present; 40 hours per week; Electrician; WG-2805-10; last promoted 01-2000; temporary
employee; on temporary promotion; Pearl Harbor Naval Shipyard, 123 Wahoo Circle, Honolulu, HI
96818; Mr. Fred Smith, (808) 474-3344; may contact supervisor. Performed various tasks necessary to
fabricate, assemble, install, overhaul, test, troubleshoot, and complete final operational check-out of
electrical motors and equipment, electrical harnesses, junction box assemblies, panel assemblies,
relays, electrical systems. Conducted continuity and power checks on electrical harnesses in
conjunction with continuity checks; working to verbal or written specifications utilizing blueprints, wiring
diagrams, and work sketches as assigned.
04-1985 to 01-2000; 40 hours per week; Engine Mechanic; $14.92 per hour; last promoted 12-1998;
permanent employee; not on a temporary promotion; Boeing, Seattle WA 98124; Mr. John Doe, (206)
333-3333; may contact supervisor. Performed trouble diagnosis and repair of airplane engines. Work
included engine assemblies and accessories. Was responsible for modifying, adjusting,
troubleshooting, disassembling and assembling, engines, parts, components and accessories.
EDUCATION:
Sparks High School, 1981, H.S. Diploma
University of Nevada, Reno, NV; B.S. in Engineering, 1985; 3.4 out of 4.0 GPA; 180 quarter hours.
PROFESSIONAL TRAINING:
[List any courses that you have completed and consider relevant to your career goals. Include course
name, length, and completion date.]
PROFESSIONAL LICENSES/CERTIFICATES:
[List current licenses, certificates, and/or contracting warrants. Identify the city and/or state of
certification, and expiration date, if any.
PERFORMANCE RATINGS, AWARDS, AND RECOGNITIONS:
[List current performance ratings, awards, honors, and recognition’s, including date(s) of receipt.]
U.S. MILITARY SERVICE INFORMATION: If you have served active duty in the U.S. military other
than active duty for training, please provide the following information: For all periods of active duty
military service, list dates and branch of service. If you were a reservist called or ordered to active duty,
lists dates and branch of service. List any campaign badges or expeditionary medals received. Provide
type of last discharge (e.g., Honorable, General, Other Than Honorable, etc.). If discharged prior to full
period of active duty, provide reason. If retired military, provide date and rank of retirement.
OTHER INFORMATION:
Include publications, language proficiencies, memberships in professional organizations or honor
societies, membership in Acquisition Professional Community (APC), leadership activities, etc.
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Creating your Own Federal-style Resume
You may elect not to use one of the 3 commonly-used application formats described on
the previous pages. Instead, you may want to create your own Federal-style resume from
scratch. If you create your own Federal-style resume, include all information as required
in the
OF – 510.
The OF - 510
Below is a portion of the OF – 510 which outlines all of the requirements that a federal
resume or application must contain including compliance details. You may also download
the complete OF –510 at http://www.opm.gov/Forms/html/of.asp.
Here’s what your resume or application must contain
(in addition to specific information requested in the job vacancy announcement)
JOB INFORMATION
•
•
WORK EXPERIENCE
•
Announcement number
title and grade(s) of the job you are
applying for.
Full name, mailing address (with ZIP Code)
and day and evening phone numbers (with
area code)
•
•
Social Security Number
Country of Citizenship (Most Federal jobs require
United States citizenship.)
•
•
Veterans’ preference
Reinstatement eligibility (If requested, attach SF
50 proof of your career or career-conditional status.)
•
Highest Federal civilian grade held
Job title (include series and grade if Federal job)
Duties and accomplishments
Employer’s name and address
Supervisor’s name and phone number
Starting and ending dates (month and year)
Hours per week
Salary
Indicate if we may contact your current
supervisor.
OTHER QUALIFIC
OTHER QUALIFICATIONS
(Also
give job series and dates held.)
EDUCATION
•
•
High School
Name, city, and State (ZIP Code if known)
Date of diploma or GED
Colleges or universities
Name, city, and State (ZIP Code if known)
Majors
Type and year of any degrees
received (If no degree, show total credits earned and
indicate whether semester or quarter hours.)
•
(Do
not send job descriptions.)
PERSONAL INFORMATION
•
Give the following information for your
paid and non-paid work experience
related to the job you are applying for.
Send a copy of your college transcript
only if the job vacancy announcement
requests it.
•
Job-related training courses
•
Job-related skills, for example, other
languages, computer software/hardware,
tools, machinery, typing speed
•
Job-related certificates and licenses
•
Job-related honors, awards and special
accomplishments, for example, publications, memberships in professional or honor
societies, leadership activities, public
speaking, and performance awards (Give dates
(title and year)
(current only)
but do not send documents unless requested.)
On the next pages is a paper Federal-style resume and electronic / scannable Federal-style resume.
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Sample Paper Federal-Style Resume
Wyle E. Coyote
1111 Roadrunner Way
Home Phone: (760) 123-4567
Cell Phone: (760) 123-4568
Fax: (760) 123-4569
SSN:
Citizenship:
Federal Civilian Status:
Veterans Preference:
Highest Federal Civilian Grade Held:
000-00-0000
United States
Office Automation Assistant (GS – 0322-03)
30% Disabled, 10 points
GS-0322-03, 09/1997 to 01/2004
OBJECTIVE:
Administrative Assistant, NIH, Announcement Number: KMP02345
SUMMARY OF QUALIFICATIONS:
Experienced Office Assistant with 12 years diverse administrative experience including:
• Budget, payroll and financial management
• Personnel coordination, travel, and schedule management
• Personnel action reviews
• Travel order production, voucher review, funds checking
• Type correspondence, reports, financial tables, and personnel reports
• Database updating and management
• Forms design with Harvard Graphics and other software programs
• Keyboard 40 WPM
COMPUTER SKILLS:
Operating Systems:
Word Processing:
Internet:
Other Business:
Windows ’98, ME
Microsoft Word, Word Perfect
Microsoft Explorer, Netscape, Outlook Express, email management
Form Tool, Quickbooks, Harvard Graphics, Enable, and Excel
FEDERAL GOVERNMENT ADMINISTRATIVE EXPERIENCE:
DEFENSE LOGISTICS AGENCY
Defense Contract Management Office
Royal Air Force Croughton, United Kingdom
Supervisor: Colonel Mike Smith (703) 444-4444
Supervisor may be contacted
09/1997 to 03/2004
40 hours/week
Salary: $18,951.00/year
Clerk-Typist (GS-0322-03)
Managed records and publications distributed to universities and centers internationally
Devised spreadsheets to manage equipment and ADP inventories.
Skilled in Harvard Graphics to develop slides, charts, and organizational charts
Created forms, inventory sheets, and office informational charts.
Researched and compiled contract administration data concerning contracts, non-liquidated
obligations, completed contracts, and delinquencies. Input contractor information into software
for Commanders’ monthly report.
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Wyle E. Coyote, SS# 000-00-0000
BUSINESS EXPERIENCE:
WAGNER PLUS SURPLUS
1400 West Florida Avenue, Hemet, CA
Supervisor: Self
08/1997 to 01/1999
40 hours/week
Salary: $27,863.00/year
Store Owner / Operator / Bookkeeper
Managed and ran all aspects of a successful military clothing and surplus store, including
sales; inventory management and ordering; credit card acceptance and management; sales
tax collection and payment, business tax management and payment; annual inventory counts
and analysis; rent payment; payroll; and bank deposits and bank account management.
Utilized Quickbooks to manage inventory, accounts payable, sales information, new client
information, product returns, payroll, and credit cards sales. Set up the Quickbooks system in
addition to bank reconciliation and cash management.
EDUCATION:
California State University San Bernardino, San Bernardino, CA
Bachelor of Arts – Business Administration – 210 Quarter Hours
2001
Defense Language Institute, Monterey, CA
Completed 30 Semester Hours – Intensive Spanish Language Course
1997
Palm Springs High School, Palm Springs, CA
Diploma
1992
AWARDS:
USAF Outstanding Performance Award, 1997
FOREIGN LANGUAGES:
Fluent in oral and written Spanish
PROFESSIONAL TRAINING:
Maintenance of Air Force Documentation Training, George Air Force Base
Customer Account Representative Course, March Air Force Base
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1994
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Sample Electronic / Scannable Federal-Style Resume
Wyle E. Coyote
1111 Roadrunner Way
Home Phone: (760) 123-4567
Cell Phone: (760) 123-4568
Fax: (760) 123-4569
SSN: 000-00-0000
Citizenship: United States
Federal Civilian Status: N/A
Veterans Preference: 30% Disabled, 10 points
Highest Federal Civilian Grade Held: N/A
Objective:
Administrative Associate (GS-0301-09), Health and Human Services Administration, Health Resources
and Services Administration, Rockville, MD, Announcement #WA-ID-6-0411.
Skills & Qualifications:
Administrative professional with 14 years experience managing medical office billings, client relations,
records management, and office operations. Excellent peoples skills equally good at leading and
serving on teams. Outstanding oral and written communication skills. Adept at identifying and solving
problems. Proven track record for establishing and reaching goals. Technically proficient in Microsoft
Word, Access, Excel, E-mail, and the Internet. Typing speed 60 wpm.
Employment History:
MEDICAL BILLING ASSOCIATE: October 2000 – Present
Maryland Family Practice, 40 hours/week
8000 Rockville Pike, Suite 900, Rockville, MD 20333 Salary: $32,000/year
Supervisor: Ms. Sarah Pickering, you may contact at (301) 888-3333
Administer step-by-step collections program for a busy cardiology practice. Track, handle, and follow up
with late payments from insurers and patients. Bill secondary insurers. Identify and correct errors in
billing and coding.
MEDICAL BILLING ASSOCIATE: April 1997 – July 2000
Sports Medicine Associates, 35 hours/week
33 Broadway, Los Gatos, CA 95030, Salary: $14/hour
Supervisor: Ms. Connie Locke, you may contact at (408) 770-8333
Managed patient accounts for a large medical practice. Entered and tracked billing charges. Posted
payments from patients and third-party sources. Followed up with problem accounts and collections.
Responded to heavy volume of calls to and from patients and insurers. Generated and submitted
itemized statements.
CONSULTANT: June 1994 – November 1998
Recovery Care, 8-10 hours/week
4000 Connecticut Avenue, Bethesda, MD 20814, Salary: $15/hour
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WYLE E.COYOTE, SS# 000-00-0000, page 2
Supervisor: Ms. Anne Kelly, you may contact at (301) 953-8642
Provided support services on an as-needed basis for an organization that provides home health care,
particularly for children with chronic disease. Assisted in writing the organization’s policy and procedure
manual and job descriptions. Organized orientation programs and in-house training for LVNs, RNs,
physical therapists, occupational therapists, speech therapists, CNAs, and home health aides.
MEDICAL RECEPTIONIST: February 1993 – February 1997
Roger Williams, M.D. (Dermatology), 40 hours/week
50 Drake Street, Menlo Park, CA 90227, Salary: $12/hour
Supervisor: Dr. Roger Williams, you may contact at (650) 222-8844
Served as front desk receptionist for busy dermatology practice. Scheduled and confirmed patient
appointments. Called pharmacies for patient prescriptions. Ordered supplies. Authorized patient
insurance and followed up on problem accounts.
MEDICAL RECEPTIONIST: January 1989 – January 1993
Kate Robinson, M.D., 40 hours/week
88 University Drive, Palo Alto, CA 94304, Salary: $11/hour
Supervisor: Dr. Kate Robinson, you may contact at (650) 555-8200
Performed front desk receptionist functions for busy obstetrics and gynecology practice. Handled heavy
volume of incoming telephone calls. Scheduled and confirmed patient appointments. Called
pharmacies for patient prescriptions. Authorized patient insurance.
INTERN, UNIVERSITY OF CALIFORNIA BERKELEY: January 1988 – September 1988
Adult Day Care Centers (ADCC), 30 hours/week
Community Services, Inc., San Francisco, CA, Salary: None
Served as an intern to Adult Day Care Centers. Reviewed delivery of quality health care services
focusing studies on legislation, regulations, and policies affecting Adult Day Care Centers.
Studied trends. Identified patterns in service delivery, quality management, and financial resource
management.
Wrote portions of documents that supported funding. Assisted in the writing and implementation of
multiple grant proposals.
Education:
Bachelor of Arts, Psychology. University of Michigan, Ann Arbor, MI, 1990.
Diploma. Great Lakes High School, Highland, MI, 1985.
NOTE: Paper Federal-style resumes is a hard-copy, printed document that can be submitted in
person or by mail. It can contain special characteristics such as special fonts, bold, italics, bullets,
underlining, etc.
Electronic / Scannable Federal-style resumes can be copied and pasted into a resume builder or
the textbox of an email to an HR office. You will left-align the entire document and will not include
any of the aforementioned special characteristics
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www.usajobs.opm.gov
The Quick & Easy Federal Jobs Kit
If you are serious about your Federal job search, obtaining the Quick & Easy software is the wisest
investment
that
you
can
make.
Visit
the
Quick
&
Easy
website
at
http://www.federaljobs.com/fjk/overview.htm for more information or to order. The software is
worth $49.95 and is well worth it.
Below is a list of Quick & Easy’s main features:
•
•
•
•
•
•
•
•
•
•
•
•
•
The ready-to-use automated forms look just like the official forms.
Entered information automatically transfers between related fields, even on different forms. For
example: An SF 171 can become an OF 612 and back again...if you have completed one
form, you've completed them all! Applicable information also transfers to and from forms
and resumes.
The built-in database allows reuse of entered information over and over again, at any time.
Fed Res 2001(tm) Resume Processor is included with the Federal Jobs Kit. Build and
optimize your resume to comply with eight different official federal formats.
Automatically search the internet for federal job vacancies.
Built-in word processor with multiple fonts, bold, underlining, italics and bullets. All form fields
support unique fonts and font sizes.
Spell-check and thesaurus are included.
Built-in faxing of resume and forms.
You get all the major forms.
Continuations automatically calculate, format, and print for information that won't fit on the base
form. All applicable headers, page and social security numbers transfer to continuations and
extra pages.
Built-in Help explains the federal hiring process and how to fill out the forms to your best
advantage.
Works with Windows 95/98/NT/2000/ME/XP.
Four package levels to meet your specific needs: Personal, Family, Office, and Professional.
SF – 15 Application for 10-Points Veterans Preference
The SF – 15 is a form that you will complete to verify your service-connected disability.
Remember that you must include a recent VA Award Letter confirming your present rating.
On the following page, there is a blank SF – 15 and specific instructions for completing it.
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Section
Section 4 – KSA’s and Conclusion
KSAs & Background Investigation
4
KSAs ? Isn’t my application enough ?
Every Federal job seeker fears them. They are a list of special qualifications that
someone has decided you should have in order to fill a particular Federal vacancy.
It's not enough that you meet the basic qualifications for the position and have the
specialized experience that's required. And it isn’t enough that you have a splendid
software package like Quick & Easy that clearly shows your experience and expertise.
Now you have to put more time and effort into developing "supplemental statements,"
a set of responses to additional evaluation factors that may be relevant only to a specific
job vacancy. And you have to do it in time to meet an incredibly short deadline.
They are the dreaded KSAs !
What are KSAs?
When you apply for a Federal position, many vacancy announcements will require
additional statements. These statements are known as KSAs - Knowledge, Skills, and
Ability statements. KSAs are factors that objectively help to identify the best-qualified
applicant from the total qualified applicant pool. They also may be called
Selective Factors
Job Elements
Rating Factors
Key Elements
TQs (Technical Qualification) Statements
Quality Ranking Factors
Key Factors
Evaluation Factors
If they are asked for, you are responsible to meet the special qualifications of each KSA.
You are responsible for showing how your education and experience meet the
requirements for positions.
•
•
Some agencies have alternatives to KSAs. Social Security Administration, for
example, requires you to complete a 150-question exam in lieu of KSAs.
Other agencies may not require KSAs at all !
KSAs are separate, additional, and more specific qualifications to questions related to the
job you are applying for. KSAs can be anywhere from 1 paragraph to a full page in length
depending on your amount of experience. Sometimes the announcement may ask to
include answers to the KSAs in your Resume Builder. Other times, announcements will
require you to cut and paste your KSA answers in an online application. Bottom line, you
will need to read each announcement carefully for the requirements.
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KSAs can be difficult to address. The average amount of time spent on each set of KSAs
is 3 hours. Each KSA will be graded by personnel and are critical in being ranked as
"qualified" or "best qualified".
Many times, your application or resume is read by computer. KSAs are graded only by
personnel. They are both an elimination tool and writing test.
Writing Effective KSAs
Your KSAs are extremely important. They are the make or break point for many a Federal
job applicants. At entry-level to mid-level positions, you will encounter KSAs that ask you
to address more basic knowledge, skills, and abilities. Below are commonly-used KSAs:
•
•
•
•
•
•
Perform administrative functions
Communicate orally
Analyze and solve problems
Work well with others
Independently plan and carry out multiple assignments
Plan and organize work
Writing KSAs really isn't that hard, even if you don't think of yourself as a great writer.
Basic KSAs like the ones above will allow you the opportunity to "weave" into essay format
a story that illuminates your communication, technical, and interpretation skills based off of
how they directly relate to the job description in the Federal vacancy announcement.
The following are some basic tips that will help you accomplish this:
1) Brainstorm before you write,
2) Provide one fantastic example per KSA that is "recent and relevant" to the position
and where you have gone "above and beyond" your typical job duties,
3) Ensure that all work history, awards, education, volunteer information, etc. mentioned
in your KSAs appears in your resume / application,
4) Write your KSAs in the first person, that is begin your sentences with I,
5) Store your KSAs on computer and reuse these same KSAs for other positions,
6) Use consistent length and format,
7) KSA examples should be specific, not general. Use details like dollar amounts, manhours, percentages, numbers, and volume to describe your accomplishments. How
much time or money did your improvements save over the old way of doing things?
What's the percentage of improvement? What's the volume (number) of applications,
cases, contracts, etc. that you or your office handles per day, per week, per month?
Is this an improvement? If so, how much?
8) Use KSAs to paint a specific picture in the reader's mind of the size and scope of your
accomplishments. For example, managing a computer network in a single office with
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one server and 10 clients (end-users) is very different than managing a network
spread across several building or states with dozens of server and many end-users,
9) KSAs should include paid and unpaid experiences (volunteer work), relevant
education (degrees, courses and research projects), awards and recognition’s,
Quotes from letters written by people who think you are great.,
10) Proofread your KSAs and proofread them again !
11) Use a format like the one on the next page to compose your KSAs.
A Suggested KSA Format
The following format will give the staffing specialist and hiring manager readable,
interesting and specific examples that they can rate and rank based on the hiring
manager’s requirements.
•
Position - title of your job or role you are playing in this example,
•
Task – the specific problem or task you had to address,
•
Action – the specific steps you took to solve the problem or meet the goal,
•
Result – the outcome or difference that you made.
If applicable, add the following section:
•
Relevant Training - what training do you have that supports this KSA?
•
Relevant Award or Recognition - did you get an award for this example?
Free online assistance with KSAs, go to http://www.resume-place.com/ksa_builder/template/.
On the next two pages you will see a very detailed example of a KSA using the format
described on this page.
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Sample KSAs
Veterans Affairs, Veterans Health Administration
Department of Veterans Affairs
Position Title, Series, Grade: Administrative Support Assistant, GS-303, 7
Announcement Number: VA-1-04-0463
Candidate: Wyle E. Coyote
Social Security Number: 000-00-0000
I.
Position
Task
Intro
ABILITY TO PERFORM ADMINISTRATIVE FUNCTIONS
Currently, as a Disabled Veterans Outreach Program (DVOP) specialist for the State of California, I
hone my technical proficiency and interpersonal skills to successfully place veterans in employment.
In the area of technical proficiency, I was empowered by management to utilize my talents, skills, and
experience to rebuild a veterans employment program. Immediately, I established on Microsoft (MS)
Word and Excel a documentation system for recording and tracking services to veterans. This system
monitored the progress of the program and assisted me in the timely completion of monthly reports to
the manager. It also facilitated the identification of eligible veterans for case management services.
Finally, the system cut recording time 600% and earned me an invitation to demonstrate its usage at a
regional conference.
Action
In a further effort to strengthen the administrative foundation of the program, I developed automated
forms to track and document services to veterans. I designed and conducted MS PowerPoint
presentations for 2 monthly workshops. Adhering to agency policies, I composed correspondence
templates using MS Word. Frequently, my office utilized my computer and problem-solving skills to
coach and mentor staff. My problem-solving skills were relied upon to answer technical questions.
Regarding interpersonal skills, I strive to follow professional, business etiquette when interacting with
business partners, co-workers, and customers. I developed a vast network of business contacts, a
strong reputation as a dedicated co-worker, and an excellent rapport with the veterans community of
the Coachella Valley.
Result
For excellence in computers, I was granted a promotion within my agency to the Information
Technology Assistance Group (ITAG).
Relevant Training:
MS Outlook I & II, Excel I, PC Query and eVIPER (these are unique to EDD)
Employment Development Department, San Bernardino, CA
Relevant Awards or Recognition:
Received recognition for the documentation system that I established. “The system is very detailed,
organized, and well-composed.”
Veterans Program Support Specialist, State of California - Employment Development Department
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Wyle E. Coyote
Social Security Number: 000-00-0000
Announcement Number: VA-1-04-0463
Page Two
II. ABILITY TO COMMUNICATE ORALLY
In a prior job as a County of Riverside Veterans Specialist (CRVS), accurate and effective
communication played a critical role in placing veterans in employment.
Position
Task
My experiences in communicating orally were through public speaking at job search workshops,
military separation briefings, staff training sessions, job fairs, public events, and business mixers.
Formally and informally, I marketed veterans work ability to prospective employers. Also, I routinely
communicated with partner agencies to render seamless services to veterans. These sharpened
communication efforts allowed me to favorably represent veterans by illustrating their skills.
A recent successful case involved key elements of communication; listening, motivating, coordinating,
and marketing. A discouraged, disabled veteran was in need of a career change since his occupation
was in low demand in the local labor market. After assessing the veteran, I sparked his interest in
Heating, Ventilating, and Air Conditioning (HVAC), a local industry in high demand. I coordinated with a
partner agency to enroll the veteran in HVAC training.
Action
Result
Upon the veteran’s completion of the training, I developed job leads with local air conditioning
companies in an effort to illuminate the veterans skills, strong work history, and newly-acquired training.
I scheduled for the veteran an interview with a prospective employer and the veteran was hired the
same day with a starting wage of $2 dollars higher than the veteran asked for. Communication played
a significant role in every phase of this case.
For dedication and supporting agency policy to provide maximum employment and training services to
veterans, I was awarded the Disabled American Veterans “CRVS of the Year.”
Relevant Training:
Case Management Training, Department of Labor – National Veterans Training Institute, Denver, CO.
Labor / Employment Specialist, Department of Labor – National Veterans Training Institute, Denver, CO.
Relevant Awards and Recognition:
Nominated for “CRVS of the Year”
Organization: Disabled American Veterans (DAV), Department of California
Date: 03/19/04
Reason for award: Recognizing outstanding job service to Disabled Veterans.
“…Wyle has demonstrated the dedication and accomplishments for selection as “CRVS of the Year.”
Veterans Program Manager, Employment Development Department
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Application and KSA Review Process
You will send your complete application packet including your KSAs directly to the Federal
agency. Once in the hands of the agency, a unique application and KSA review process
unfolds.
The following describes how a Federal human resources department determines your
qualifications and rates and ranks your KSAs.
Step 1 - APPLICATION REVIEW:
A Human Resources Specialist will review your package to make sure you have
completed the application correctly (lots of people don't make it past this point). If the
application is correct, they will review your resume to decide if you have the basic
qualifications for the position.
Step 2 - RESUME REVIEW:
The Human Resources Specialist will then review your application to determine if the
candidate is qualified. You can find this qualification information on every vacancy
announcement.
Step 3 - KSA RATING AND RANKING:
Each KSA will be rated against a “crediting plan”. If your KSAs are well-written with
examples, then you will be ranked and place a Best Qualified list. A certificate will go
forward to the Selecting Official with a list of Best Qualified candidates. Your KSAs
will demonstrate if you can write, if your experience and training fits their needs, and if
you can follow directions.
Remember, sometimes resumes and applications are searched by computer for the key
words required for the position. By including the right keywords found in the duties of the
Federal job announcement, your resume will be one of those selected for further review by
the hiring authority and you improve your chances of making the Best Qualified group.
Understanding the personnel review process and the importance of good KSAs is critical
to your success in being hired by the Federal government.
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Background Investigation
In every Federal position, a background investigation is conducted. Your background
survey, criminal record, and credit history will be reviewed. Some forms like the 85p are
lengthy and demand specific attention to detail when completing. Read the instructions
carefully and consider the following:
•
The background survey is intense and can take up to 2 years or more to complete!
When you fill out the background survey, you must be able to verify all information
with an individual, their address, and phone number. You cannot repeat an
individual’s name on the survey. This can be very difficult to accomplish.
•
Your criminal record will be reviewed and depending on the conviction, how long
ago, and surrounding circumstances. This may affect your employability. Do NOT lie.
Serious offenses such as felonies do not rule you out, but are heavily scrutinized. If
the position you are applying for is sensitive or involves public trust, the background
check can be as long as 14 pages.
•
You credit history will also be reviewed and how much emphasis is placed on it will
depend on the level of security for the position. The government wants to verify your
level of fiduciary responsibility. Bankruptcy or hospital bills that you made an honest
effort to pay will not necessarily rule you out, but a bad credit rating may.
Congratulations !
You now have the tools necessary to be successful with your Federal job search
endeavors. Be consistent, persistent, and apply the knowledge presented in this
workbook.
Conclusion
It is pretty clear to see that the Federal application process can be an overwhelming affair.
The reward for your great effort, though, is a promising career working for the largest
employer in the country with a higher average wage, greater benefits, and more job
security than private industry.
Make the decision to dedicate your job search effort toward Federal employment. It will
pay large dividends down the road after you become a Federal employee. Good Luck.
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Table Of Contents

Transcription

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