The breakbulk port of Europe

Transcription

The breakbulk port of Europe
The
breakbulk
port of
Europe
A wORLd-cLASS,
SuSTAiNAbLE SEApORT
ThE bREAkbuLk pORT OF EuROpE
STATE-OF-ThE-ART TERmiNALS
high-LEvEL ExpERTiSE FOR ThE
big FivE iN bREAkbuLk
LARgEST cONcENTRATiON OF
bREAkbuLk SAiLiNgS
ExcELLENT TRimOdAL EuROpEAN
hiNTERLANd cONNEcTiONS
75
NORTH A N D
10
NT
R
ME
RICA
Antwerp
NEAR EA
28
ST
FA
R
82
RI
AF
29
34
D LE C
MIDS T /IS
EA
19
CE
A
AL
SOUTH
AME
RIC
A
Experienced
professional
labour
The Port of Antwerp combines a long
tradition in breakbulk cargo, with stateof-the-art facilities. Handling around
15 million tonnes of steel, forest
products, fruit, rolling stock and project
cargo every year, the Port of Antwerp
boasts the capacity, productivity,
expertise and full range of services you
would expect from one of the world’s
largest ports. Offering excellent inland
connections by road, rail or barge,
it is little wonder the Port of Antwerp
is Europe’s number 1 breakbulk port.
EAS
T
CA
9
REGION
PACIFIC
gENERAL cARgO SAiLiNgS
More than 250 breakbulk sailings per month
19
29
82
34
North America
South America
Africa
Far East
10
75
28
9
Central America
Europe
Middle East/Indian subcontinent
Pacific region
The Port
of Antwerp
combines
a long
LARgE
chOicE
OF bREAkbuLk
hANdLiNg
A wORLd-cLASS,ANd
SuSTAiNAbLE SEApORT
tradition
in
breakbulk
cargo,
with
stateLOgiSTicS OpERATORS
of-the-art
facilities. Handling around
bREAkbuLk
pORT
OF EuROpE
With an extensive range of specialised terminals and highly qualifiThE
ed personnel
for the
handling,
storage
and additional
logistics
for forest
all breakbulk goods, the Port of Antwerp offers you the highest levels
15 million
tonnes
ofservices
steel,
of quality and productivity. Employing an innovative workforce model,
the Port can callTERmiNALS
on the resources
products,
fruit,
stock
andprofessionals.
project ThanksSTATE-OF-ThE-ART
of a large
body ofrolling
competent,
highly-trained
to a unique shift system, the port is in
24 hours
a day,
days a year.
cargopermanent
every operation
year, the
Port
of365
Antwerp
high-LEvEL ExpERTiSE FOR ThE
big FivE iN bREAkbuLk
boasts
the capacity,
productivity,
In addition
to the big five (steel
& non ferro, fruit & perishables, forest products, project cargo, ro/ro),
it goes without saying that the Port of Antwerp also handles general cargo such as granite, big bags,
expertise
andetc.full range of services you
LARgEST cONcENTRATiON OF
crates, bags,
bREAkbuLk SAiLiNgS
would expect from one of the world’s
bREAkbuLk TERmiNALS
largest ports. Offering excellent inland
ExcELLENT TRimOdAL EuROpEAN
1 Antwerp
Euroterminal
hiNTERLANd
2 ICOcONNEcTiONS
– International Car Operators
connections by road, rail or barge,
3 Katoen Natie Terminals
it is little wonder the Port of Antwerp
4 Euroports
5 NHS – Nova & Hessenatie
is Europe’s number 1 breakbulk port.
Stevedoring
6 Zuidnatie Breakbulk
7 Zuidnatie
8 Antwerp Steinweg Terminal
9 Mexiconatie
A ABES
B ASI – Antwerp Stevedoring
International
C Sea-Invest
D DP World
D
1 2
34
10
NT
RA
LA
NEAR EA
28
ST
FA
R
82
AF
RI
29

STEEL & NON-FERRO
ready in 2013 for massive centralisation of the
Value added
Handling and innovation
European export activities. Speed
and flservices
exibility were
A wide range
logistics
As a strong believer in breakbulk cargo, of
thecrucial
Port of Antwerp
and its in establishing
importance
thisofrole
as services
a
are offered in dedicated steel
operators continue to invest in the growth of the port’s breakbulk
consolidation
hub.
service centres to customise your
facilities. One of the major recent accomplishments in this area was the
steel products:
investment in an all weather terminal. SOLUTION, TAILOR-MADE PROCEDURES
In collaboration with Belgian Customs
& Excise
and
· tilting, unrolling,
cutting-to-length
andcient
slitting
of steel coils
To ensure
maximum productivity for loading
unloading
theAuthority,
vessels, an effi
Giangaetano
the and
Antwerp
Port
solution
was
· packaging
and labelling
steel
the steel
terminals are equipped with the
most to
advanced
lifting the
devices
found
centralise
administrative
formalities
in of
the
CAPPUCCILLI
· cutting to size, sand-blasting,
to handle steel cargo, including coil tongs, coil nets, spreaders, hooks
E-Desk
enables the information
the export
coating orin
galvanising
of various
and SAdi
shackles. Vacuum power lifters and e-Desk.
magnet lifters
are frequently
Operations
Manager
to be exchanged between
the broker
andto the
steel products
according
usedCustoms
for loading
or unloading
trucks anddeclaration
trains.
Western Europe
customer’s requirements
the exit customs office.
(SADI
takes care
Many
customers
use of
theFIAT’s
Port of AntwerpRESULT,
as a distribution
hub forEUROPEAN
their
GROWING
EXPORT
formalities)
steelcustoms
cargo, with
a total covered storage capacity of over 5.6 million m²
Fiat was able to ship many different export
(1359 acres), to meet the specific requirements of each commodity.
“ We
were
looking warehouses
for
consignments
through
the port of Antwerp and thus
Close
to 50
LME-certified
are
available for storage
of nonsmart,
fast
generating
economies
of scale and saving costs.
ferrous
metals
and customs
steel billets. Furthermore,
outside space
for storage
is amply
available. We found
This higher level of efficiency is expected to bring an
procedures.
them in Antwerp.”
increase in the volume.
Our hearts in Europe belong to
Various value-added logistics services
Poland but center of our shipping
business is at Antwerp.
Since many years, Port of Antwerp
has been number 1 break bulk and
project cargo port in Europe for
Chipolbrok, both in terms of import
and export goods.”
34
EAS
T
CA
9
RE
PACIFIC
CHALLENGE, TO STREAMLINE CUSTOMS FORMALITIES
The Port of Antwerp is the largest steelFiat
portwas
in thefaced
world,with
annually
around
million tonnes of steel
thehandling
challenge
of 10
organising
and non-ferrous metals, of which the majority
conventionally.
It iscustoms
the port ofprocedures
choice for virtually
European
the various
complex
whenall
the
steel manufacturers, handling more than 50% of all imports and exports to and from the European hinterland
consolidation
hub
near
Antwerp
had
to
be
made
and accommodating a large range of products from coils and sheets to tubes, beams, pipes and wires.
“
D LE C
MIDS T /IS
EA
19
CE
A
SOUTH
AME
RIC
A
NORTH A N D
RIC
ME
5 6
5
75C
3Antwerp
8
9 B7
A
our in
breakbulk
customers say about the Port of Antwerp?
TheWhat
bigdo
FivE
breakbulk
GION
Radoslaw
CHMIELINSKI
All weather terminal
The terminal can handle barges and vessels up to 9500 deadweight tonnes
chipOLbROk
gdYNiA
under
all weather conditions
and allows direct transshipment to barge.
Furthermore,
adjacent temperature and humidity controlled warehouses are
Shipping the
Director
accessible by truck and rail.
gENERAL cARgO SAiLiNgS
More than 250 breakbulk sailings per month
19
29
82
34
North America
South America
Africa
Far East
10
75
28
9
Central America
Europe
Middle East/Indian subcontinent
Pacific region
State-of–the-art steel handling equipment
The big
FivE in breakbulk
LARgE chOicE OF bREAkbuLk hANdLiNg ANd
LOgiSTicS
OpERATORS

FRuiT
& pERiShAbLES

STEEL & NON-FERRO
The Port of Antwerp is the largest steel port in the world, annually handling around 10 million tonnes of steel
and non-ferrous metals, of which the majority conventionally. It is the port of choice for virtually all European
steel manufacturers, handling more than 50% of all imports and exports to and from the European hinterland
and accommodating a large range of products from coils and sheets to tubes, beams, pipes and wires.
Handling and innovation
As a strong believer in breakbulk cargo, the Port of Antwerp and its
operators continue to invest in the growth of the port’s breakbulk
facilities. One of the major recent accomplishments in this area was the
investment in an all weather terminal.
To ensure maximum productivity for loading and unloading the vessels,
the steel terminals are equipped with the most advanced lifting devices
to handle steel cargo, including coil tongs, coil nets, spreaders, hooks
and shackles. Vacuum power lifters and magnet lifters are frequently
used for loading or unloading trucks and trains.
Value added services
A wide range of logistics services
are offered in dedicated steel
service centres to customise your
steel products:
· tilting, unrolling, cutting-to-length
and slitting of steel coils
· packaging and labelling of steel
· cutting to size, sand-blasting,
coating or galvanising of various
steel products according to the
customer’s requirements
TheWith
Portan
of extensive
Antwerp handles
over 2 million
tonnes
of fruitqualifi
and perishables
of which storage
range ofwell
specialised
terminals
and highly
ed personnelannually,
for the handling,
1.3 million
tonneslogistics
conventionally.
well
known as
amongst
others
the leading
banana
port
in thelevels
world.
and additional
services Itforisall
breakbulk
goods,
the Port
of Antwerp
offers
you the
highest
Professionals
in the
perishables
industryan
value
our unique
central,
inland
Europe.
also
of quality and
productivity.
Employing
innovative
workforce
model,
theposition
Port canincall
on theThey
resources
prefer
Port
of Antwerp
for itshighly-trained
vast range ofprofessionals.
value added services
storage
andsystem,
distribution
solutions.
of athe
large
body
of competent,
Thanks toand
a unique
shift
the port
is in
Everything
we operation
do is designed
to get
your365
goods
permanent
24 hours
a day,
daystoa your
year.customers faster and more cost-effectively, make
your perishables logistics more efficient and guarantee an uninterrupted cold chain.
In addition to the big five (steel & non ferro, fruit & perishables, forest products, project cargo, ro/ro),
Value general
added services
Handling
innovation
it goesand
without
saying that the Port of Antwerp also handles
cargo such as granite, big bags,
Thanks to its extensive experience in the field of cool
Thecrates,
Antwerp
Portetc.
Authority and its service providers
bags,
logistics, the Port of Antwerp delivers added value
continually invest in state-of-the-art equipment for
and handles your cargo in line with your specific
loading, unloading and handling activities. Modern
bREAkbuLk TERmiNALS
needs.
shore cranes discharge pallets smoothly.
As a pioneer in Europe since 2008, Antwerp has
automated warehouses for palletised perishable
cargo, allowing uninterrupted, cost-efficient handling.
Many customers use the Port of Antwerp as a distribution hub for their
steel cargo, with a total covered storage capacity of over 5.6 million m²
(1359 acres), to meet the specific requirements of each commodity.
Close to 50 LME-certified warehouses are available for storage of nonferrous metals and steel billets. Furthermore, outside space for storage
is amply available.
D
Various value-added logistics services
1 Antwerp Euroterminal
2 ICO – International Car Operators
3
4
5
6
7
8 Antwerp Steinweg Terminal
9 Mexiconatie
A ABES
B ASI – Antwerp Stevedoring
International
C Sea-Invest
D DP World
You can rely on a vast range
of services, including:
Katoen Natie Terminals
· ripening
· order picking
Euroports
· quality control
· stock
management
NHS
– Nova &
Hessenatie
Stevedoring
· sorting
· labelling
Zuidnatie Breakbulk
· (re)packing and
Zuidnatie
(re)palletising
5 6
1 2
5
C
34
3 8
Unloading fruit with a record productivity of 6000 pallets/shift
9 B7
A

FOREST pROducTS
The Port of Antwerp handles an annual volume of around 3 million tonnes including 1.2 million tonnes of
non-containerised forest products such as wood pulp, timber, fine paper, kraftliner, wood and newsprint.
All weather terminal
The terminal can handle barges and vessels up to 9500 deadweight tonnes
under all weather conditions and allows direct transshipment to barge.
Furthermore, the adjacent temperature and humidity controlled warehouses are
accessible by truck and rail.
State-of–the-art steel handling equipment
Handling and innovation
The Port of Antwerp offers dedicated terminals and
specialised warehouses for all kinds of products from
paper and pulp to wood, timber, plywood, etc. They
guarantee maximum handling productivity by using
the latest lifting technology, such as spreaders and
vacuum discharging, and offer direct covered loading
into truck or train.
Value added services
The Port of Antwerp offers you the following facilities:
· cutting of newsprint
· strategic stocks
The dedicated terminals combine a high level of
expertise in handling pulp and paper with strategic
logistics partners to offer a seamless logistics
network.
Innovative forest products handling equipment
W

T
c
H
p
h
H
B
s
th
w
to
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s
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t
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g
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fo
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ac
S
V
S
s
p
s
·
·
·
·

FRuiT
& pERiShAbLES

FRuiT
& pERiShAbLES

pROJEcT
cARgO

pROJEcT
cARgO
The Port
of Antwerp
handles
well over
2 million
tonnes
of fruit
annually,
of which
The Port
of Antwerp
handles
well over
2 million
tonnes
of and
fruit perishables
and perishables
annually,
of which
1.3 million
tonnes
conventionally.
It is well
as amongst
others
the leading
banana
port in
theinworld.
1.3 million
tonnes
conventionally.
It is known
well known
as amongst
others
the leading
banana
port
the world.
Professionals
in theinperishables
industry
valuevalue
our unique
central,
inlandinland
position
in Europe.
They They
also also
Professionals
the perishables
industry
our unique
central,
position
in Europe.
preferprefer
the Port
of Antwerp
for itsforvast
rangerange
of value
added
services
and storage
and distribution
solutions.
the Port
of Antwerp
its vast
of value
added
services
and storage
and distribution
solutions.
Everything
we dowe
is do
designed
to get
goodsgoods
to your
customers
fasterfaster
and more
cost-effectively,
makemake
Everything
is designed
toyour
get your
to your
customers
and more
cost-effectively,
your your
perishables
logistics
moremore
efficient
and guarantee
an uninterrupted
cold chain.
perishables
logistics
efficient
and guarantee
an uninterrupted
cold chain.
The Port
of Antwerp
has years
of experience
in handling
project
and heavy
lift cargo,
from from
railway
The Port
of Antwerp
has years
of experience
in handling
project
and heavy
lift cargo,
railway
carriages
to wind
turbines,
heavyheavy
machinery,
oil well
manufacturing
equipment
and cranes.
carriages
to wind
turbines,
machinery,
oil supplies,
well supplies,
manufacturing
equipment
and cranes.
Handling
over over
4 million
freight
tonnes
of project
cargocargo
annually
givesgives
the Port
of Antwerp
the leading
Handling
4 million
freight
tonnes
of project
annually
the Port
of Antwerp
the leading
position
in Europe
for your
oversized
or heavy
cargo.
No wonder
majormajor
oil companies,
OEMsOEMs
and EPCs
position
in Europe
for your
oversized
or heavy
cargo.
No wonder
oil companies,
and EPCs
have have
chosen
Antwerp
as the
project
cargocargo
shipments.
chosen
Antwerp
ashub
the for
hubtheir
for their
project
shipments.
Handling
and innovation
Handling
and innovation
The Antwerp
Port Authority
and its
service
providers
The Antwerp
Port Authority
and
its service
providers
continually
investinvest
in state-of-the-art
equipment
for for
continually
in state-of-the-art
equipment
loading,
unloading
and handling
activities.
Modern
loading,
unloading
and handling
activities.
Modern
shoreshore
cranes
discharge
pallets
smoothly.
cranes
discharge
pallets
smoothly.
ValueValue
added
services
added
services
Thanks
to itsto
extensive
experience
in theinfield
cool
Thanks
its extensive
experience
the of
field
of cool
logistics,
the Port
Antwerp
delivers
addedadded
valuevalue
logistics,
the of
Port
of Antwerp
delivers
and handles
your cargo
in lineinwith
and handles
your cargo
line your
with specific
your specific
needs.
needs.
You can
a on
vasta range
of services,
including:
As a pioneer
in Europe
sincesince
2008,2008,
Antwerp
has has
Yourely
canon
rely
vast range
of services,
including:
As a pioneer
in Europe
Antwerp
· ripening
· order
picking
automated
warehouses
for palletised
perishable
· ripening
· order
picking
automated
warehouses
for palletised
perishable
control
· stock
management
cargo,cargo,
allowing
uninterrupted,
cost-efficient
handling.
· quality
control
· stock
management
allowing
uninterrupted,
cost-efficient
handling.· quality
· sorting
· labelling
· sorting
· labelling
· (re)packing
and and
· (re)packing
(re)palletising
(re)palletising
ValueValue
added
services
Handling
and innovation
added
services
Handling
and innovation
The Port
Antwerp
offersoffers
a number
of experienced
Besides
specialised
terminals
and experienced
logistics
The of
Port
of Antwerp
a number
of experienced
Besides
specialised
terminals
and experienced
logistics
providers
for: for:
service
providers,
the Port
Antwerp
offersoffers
state-ofservice
providers
service
providers,
the of
Port
of Antwerp
state-of- service
the-art
equipment
such such
as theasBrabo
floating
cranecrane · high· quality
handling
and packaging
for safe
the-art
equipment
the Brabo
floating
high quality
handling
and packaging
for safe
whichwhich
can lift
cargocargo
and other
heavyheavy
loadsloads
up up transport
usingusing
the most
modern
techniques
canproject
lift project
and other
transport
the most
modern
techniques
to 800
Two smaller
floating
cranes,
the Titan
and project
management
to tonnes.
800 tonnes.
Two smaller
floating
cranes,
the Titan· consolidation
· consolidation
and project
management
and Portunus,
can handle
lifts up
toup
40 tonnes.
· specialised
cargocargo
protection
and Portunus,
can handle
lifts
to 40 tonnes.
· specialised
protection
Wind Wind
Industry
lab forlab
testing
the resistance
On the
you can
twin lifts.
· offshore
Industry
for testing
the resistance
Onquayside
the quayside
youfind
cancost-efficient
find cost-efficient
twin lifts.· offshore
of wind
turbine
components
in extreme
temperatures
of wind
turbine
components
in extreme
temperatures
Packaging
possibilities
for all types
cargoof cargo
Packaging
possibilities
for alloftypes
independent
of size or
independent
of weight
size or weight
A long tradition
in heavyinand
outsized
cargo handling
A long tradition
heavy
and outsized
cargo handling
Unloading
fruit with
a record
of 6000ofpallets/shift
Unloading
fruit
with a productivity
record productivity
6000 pallets/shift

ROLLiNg
STOck

ROLLiNg
STOck

FOREST
pROducTS

FOREST
pROducTS
The Port
of Antwerp
handles
an annual
volume
of around
3 million
tonnes
including
1.2 million
tonnes
of of
The Port
of Antwerp
handles
an annual
volume
of around
3 million
tonnes
including
1.2 million
tonnes
non-containerised
forestforest
products
such such
as wood
pulp,pulp,
timber,
fine paper,
kraftliner,
woodwood
and newsprint.
non-containerised
products
as wood
timber,
fine paper,
kraftliner,
and newsprint.
Handling
and innovation
ValueValue
added
services
Handling
and innovation
added
services
The Port
Antwerp
offersoffers
dedicated
terminals
and and The Port
Antwerp
offersoffers
you the
facilities:
The of
Port
of Antwerp
youfollowing
the following
facilities:
The of
Port
of Antwerp
dedicated
terminals
specialised
warehouses
for allfor
kinds
of products
from from· cutting
of newsprint
specialised
warehouses
all kinds
of products
· cutting
of newsprint
paperpaper
and pulp
wood,
timber,
plywood,
etc. They
stocks
and to
pulp
to wood,
timber,
plywood,
etc. They · strategic
· strategic
stocks
guarantee
maximum
handling
productivity
by using
guarantee
maximum
handling
productivity
by using
the latest
liftinglifting
technology,
such such
as spreaders
and and
the latest
technology,
as spreaders
vacuum
discharging,
and offer
directdirect
covered
loading
vacuum
discharging,
and offer
covered
loading
into truck
or train.
into truck
or train.
The dedicated
terminals
combine
a higha level
of of
The dedicated
terminals
combine
high level
expertise
in handling
pulp and
with strategic
expertise
in handling
pulppaper
and paper
with strategic
logistics
partners
to offer
a seamless
logistics
logistics
partners
to offer
a seamless
logistics
network.
network.
Innovative
forest products
handling
equipment
Innovative
forest products
handling
equipment
The Port
of Antwerp
is your
experienced
partner
for allfor
roll-on/roll-off
cargocargo
in Europe,
with with
an annual
The Port
of Antwerp
is your
experienced
partner
all roll-on/roll-off
in Europe,
an annual
volume
of almost
1.2 million
vehicles
(new(new
and second
hand)hand)
and other
rolling
stockstock
such such
as yellow
volume
of almost
1.2 million
vehicles
and second
and other
rolling
as yellow
goods.
The total
handling
capacity
is over
2 million
units.units.
Well Well
known
brands
such such
as Mazda,
Kia, Kia,
goods.
The total
handling
capacity
is over
2 million
known
brands
as Mazda,
Hyundai,
Komatsu
and Caterpillar
have have
chosen
the Port
of Antwerp
as their
European
hub. hub.
Hyundai,
Komatsu
and Caterpillar
chosen
the Port
of Antwerp
as their
European
Handling
and innovation
Handling
and innovation
LargeLarge
dedicated
ro/roro/ro
terminals
on the
dedicated
terminals
onLeft
theBank
Left Bank
offer offer
moremore
than than
225 ha
(556
acres)acres)
of parking
spacespace
225
ha (556
of parking
for cars,
trucks,
excavators
and other
rollingrolling
stock.stock.
for cars,
trucks,
excavators
and other
Several
otherother
smaller
ro/roro/ro
terminals
are also
Several
smaller
terminals
are also
available
on the
bank bank
of theofriver
available
onright
the right
the Scheldt.
river Scheldt.
ValueValue
added
services
added
services
Several
ro/roro/ro
terminals
offer offer
pre-delivery
inspection
Several
terminals
pre-delivery
inspection
services
through
their their
vehicle
processing
centres,
services
through
vehicle
processing
centres,
preparing
and adapting
the rolling
stockstock
to local
preparing
and adapting
the rolling
to local
standards.
TheseThese
services
include:
standards.
services
include:
· adding
accessories
and manuals
· adding
accessories
and manuals
225 ha225
of dedicated
ro/ro handling
and storage
capacitycapacity
ha of dedicated
ro/ro handling
and storage
· washing
and dewaxing
vehicles
· washing
and dewaxing
vehicles
· second
stagestage
manufacturing
· second
manufacturing
· tropicalisation
· tropicalisation
How may we help you?
ANTWERP PORT AUTHORITY
Port House
1 Entrepotkaai
2000 Antwerp
Belgium
Commercial Department
Breakbulk handling & logistics
Ann De Smet
T +32 3 205 20 64
E Ann.Desmet@portofantwerp.com
Port representatives
Brazil
Henrique Machado Rabelo
T +55 31 32 13 55 54
M +55 31 99 51 02 00
E henrique.rabelo@
portofantwerp.com
France
Marc Delbeke
T +33 3 20 35 45 89
M +33 6 83 85 78 09
E marc.delbeke@
portofantwerp.com
Germany
Dr. Dieter Lindenblatt
T +49 21 02 84 93 53
M +49 17 14 89 73 59
E dieter.lindenblatt@
portofantwerp.com
Chile
Fernando Bustamante
T +56 322 48 26 55
M +56 989 01 76 59
E fernando.bustamante@
portofantwerp.com
India
Raj Khalid
T +91 22 26 43 19 13
M +91 98 92 55 08 71
E raj.khalid@portofantwerp.com
German Calderon
T +56 322 48 26 55
M +56 992 78 56 68
E german.calderon@
portofantwerp.com
United States
Eddy Dekkers
T +1 21 29 45 37 82
M +1 64 62 81 23 95
E eddy.dekkers@portofantwerp.com
China
Jan Van der Borght
T +86 21 64 69 86 35
M +86 136 51 98 00 85
E jan.vanderborght@
portofantwerp.com
Stephen Yen
T +86 21 64 18 80 06
M +86 136 41 92 09 05
E stephen.yen@portofantwerp.com
www.portofantwerp.com
COLOPHON Responsible editor Tine Vandendriessche — Design Catapult, Antwerp — Photography © Antwerp Port Authority, DP World — Paper Arctic The Volume (FSC-certified) — August 2013 — 100402
If you require additional information, please contact our Commercial
department or your country representative.