the finalists - Apartment Association of Metro Denver
Transcription
the finalists - Apartment Association of Metro Denver
Trends A PA R T M E N T SEPTEMBER 2011 THE FINALISTS FRIDAY 11.11.11 NOVEMBER 11, 2011 SHERATON DOWNTOWN DENVER Presented by Fire. Proof. Last year, we helped bring more than 1,000 families home. From property cleanup and smoke removal to content restoration and total reconstruction services, BELFOR provides seamless, complete fire damage recovery solutions necessary for our clients to get back to their homes. Back to their businesses. Back to their lives. www.belforusa.com 303-425-9700 se habla español A PA R T M E N T THE OFFICIAL PUBLICATION OF THE APARTMENT ASSOCIATION OF METRO DENVER September 2011 • Volume 24 Number 9 PUBLISHER Mark Williams mwilliams@aamdhq.org DESIGN, PRODUCTION, SALES & ADVERTISING CONTENTS 5 10 21 23 25 27 From the President AAMD’s Fall About Chili and a Tribute Tributes 2011 Announcing the Finalists, Spotlighting the Sponsors Ask the Lawyer Dealing with Hail Damage to Your Property Resident Retention Surprise can be the Best Resident Retention Program Economy Politically Bankrupt: Focus off Politician’s Careers is Best Photo Album 2011 Golf Tournament Christopher Dean cdean@aamdhq.org CONTRIBUTING EDITOR Julie Evans-Schmitt julie@aamdhq.org COMMUNICATIONS COMMITTEE CHAIRS Lorinda Bodman & Brandon Hegland CONTRIBUTORS Lynett Brockman, Ron Goetz, Wendy Jenkins, Erin Kristofco, Carol Levey, Jeff Thredgold, Brent Williams, Meredith Wright ADVERTISING Upcoming Departments 4 Chili Cookoff 7Apartment All Stars 7Calendar 8Education 16Tributes 24PowerLunch 3 6 9 26 30 32 32 Please contact Christopher Dean or Julie Evans-Schmitt at 303.329.3300 for more information about advertising in Trends. Deadline for contracts and artwork are the first Monday of the month prior to publication. Article Submission Trends will consider printing any article written by an AAMD member that applies to the Denver multi-family industry, is 500-1200 words, does not promote any single company or product. AAMD reserves the right to edit any article without notification. Due to space, not all articles submitted will be printed. Printing: Siler Printing, Denver, CO Apartment Trends (USPS 018-233) is published 11 times a year (monthly except for the combined November/December issue) by The Apartment Association of Metro Denver, 3773 Cherry Creek North Drive, Suite 1001, Denver, CO 80209. Periodicals Postage Paid at Denver, CO. POSTMASTER: Send address changes to Apartment Trends c/o The Apartment Association of Metro Denver, 3773 Cherry Creek North Drive, Suite 1001, Denver, CO 80209. Subscription included in membership dues. Apartment Trends is published as a service to its members and all segments of the apartment industry by The Apartment Association of Metro Denver. Any reproduction or copying in whole or in part, without permission, is prohibited. Articles and events herein do not necessarily have the endorsement of AAMD but may be presented to give readers a diversity of views and activity updates. 3773 Cherry Creek North Drive, Suite 1001, Denver, CO 80209, Phone (303) 329-3300, Fax (303) 329-0403, E-mail: info@aamdhq.org, Web: www.aamdhq.org. AAMD is a tax-exempt professional trade association representing the multifamily housing industry in the metropolitan Denver area. AAMD is affiliated with The Colorado Apartment Association (www.caahq.org) and The National Apartment Association (www.naahq.org). www.aamdhq.org Leadership Eye on the Industry Miss Management In Memorium AIMS Update Advertising Directory New Members Contact Mailing Address: 3773 Cherry Creek North Drive Suite 1001 Denver, CO 80209 Phone: 303.329.3300 Fax: 303.329.0403 Member Website: www.aamdhq.org Facebook www.facebook.com/aamdhq 248 Fans Executive Vice President: Mark Williams, mwilliams@aamdhq.org Vice Pres. of Government Affairs: Nancy Burke, nancy@aamdhq.org Vice Pres. of Member Services: Julie Evans Schmitt, julie@aamdhq.org Vice Pres. of Events & Education: Betty Knecht, betty@aamdhq.org Accounting Manager: Earlease Alexander, ealexander@aamdhq.org Communication & Marketing Mgr: Christopher Dean, cdean@aamdhq.org Government Affairs Admin Tatianna Gruen, tgruen@aamdhq.org Manager of Education Services: Wendy Jenkins, wjenkins@aamdhq.org TWITTER www.twitter.com/aamdhq 91 Followers LINKEDIN www.linkedin.com/groups?gid=875627 223 Members SEPTEMBER 2011 • TRENDS | 1 living smart furniture flexibility for your life Tens of thousands of people every year make CORT the most trusted source for their temporary furniture solutions. Moving for a New Job? Heading Off to School? Landing a Temporary Assignment? Making a Fresh Start? CORT makes living smart easy... Furniture • Housewares Showroom & Clearance Center 600 S Havana Street Aurora, CO 80012 303.344.5114 • Home Accessories Rental Showroom 1885 W 120th Ave, #200 Westminster, CO 80234 303.920.9117 CORT.com I 888-360-CORT • Electronics LEADERSHIP Meredith Wright Echelon Property Group President Parke Pettegrew Carmel Partners Secretary Rocky Sundling Camden Property Trust President - Elect Mark Tschetter Tschetter Hamrick Sulzer Supplier At Large Deanie Kennedy Don Werner IPM Colorado Vice President Cherie Shaw Greystar Real Estate Partners Past President Metrex Property Group Treasurer Mark Williams Apartment Association Metro Denver Executive Vice President 2011-2012 board of directors President: President - Elect: Vice President: Treasurer: Secretary: Supplier At Large: Past President: Executive Vice President: Owner Director: Owner Director: Owner Director: Supplier Director: Supplier Director: JLAC President: JLAC Pres. Elect: Education President: Education Pres. Elect: Networking President: Networking Pres.-Elect: Suppliers Council President: Suppliers Council Pres-Elect: IROC President: IROC Pres-Elect: NAA Region VIII VP: CAA President: Meredith Wright, Echelon Property Group Rocky Sundling, Camden Property Trust Deanie Kennedy, IPM Colorado Don Werner, Metrex Property Group Parke Pettegrew, Carmel Partners Mark Tschetter, Tschetter Hamrick Sulzer Cherie Shaw, Greystar Real Estate Partners Mark Williams, AAMD Heather Campbell, Riverstone Residential Gayle Gahagan, The Griffis Group Residential Peggy Panzer, Orion Real Estate Megan Dyk, Apartment Book Lyn Jacobs, Arbor Carpet Brandon Rich, Greystar Real Estate Partners Mike Papantonakis, Nina Investments Garrett Faillaci Lillian Mumford, ConAm Colorado Joel Sandoval, Valet Waste Joni Gambrell, Corum Real Estate Jon Butters, Arbor Carpet Jessica Jacobsen, Redi Carpet DJ Longo, Terra Firma Investment Group Jason Busboom, Busboom Group Rex Gambrell, The Griffis Group Residential Jennifer Nessett, Sares-Regis Group 2011-2012 committee chairs Alliance Chair: Alliance Vice: Ambassadors Chair: Ambassadors Vice: Chili Cookoff Chair: Chili Cookoff Vice: Chili Cookoff Host: Communications Chair: Communications Vice: Charity Auction Chair: Economic Conference Chair: Economic Conference Vice: Economic Conference Vice: Finance Committee Chair: Finance Committee Vice: Golf Tournament Chair: Golf Tournament Vice: June Awards Chair: Maintenance Olympics Chair: Maintenance Olympics Vice: Maintenance Olympics Vice: Membership Chair: Membership Vice: Membership Vice: Public Relations Chair: Public Relations Vice: Spring Clean Chair: Spring Clean Vice: Trade Show Chair: Trade Show Vice: Trade Show Vice: Tributes Chair: Tributes Vice Chair: Tributes Honorary Chair: www.aamdhq.org Mike Zoellner, RedPeak Properties Terry Simone, Unique Properties Vickie Breaux-Michaud, Career Strategies Todd Bowen, Legacy Partners Chip Kabrud, Mac-Gray Sharon Kraft, Baron Properties Amie Harmon, RediCarpet Lorinda Bodman, For Rent Media Solutions Brandon Hegland, RenterReviewed.com Mary Wessler, ConAm Colorado Rocky Sundling, Camden Property Trust Mark Tschetter, Tschetter Hamrick Sulzer Janelle French, Fairfield Residential Don Werner, Metrex Property Group Rocky Sundling, Camden Property Trust Lyn Jacobs, Arbor Carpet Marcia Armstrong, RedPeak Properties Cherie Shaw, Greystar Real Estate Partners Ed Schell, HD Supply Jason Allen, Carmel Partners Mike Colton, Brown Brothers Megan Dyk, Apartment Book Andrew Gibbs, Peliton Insurance Jessica Anderson, BRE Properties Mike Gosline, Metrex Property Group Karen Gladney, POWER Leasing Wayne Baker, Shaker Painting Stacy Valentine, Equity Residential Christina Steeg, Simpson Property Group Tina Christensen, ABC Apartment Solutions Kristina McDonald, BluSky Restoration Gayle Gahagan, The Griffis Group Residential Karen Gladney, POWER Leasing & Consulting Foy Bailey, Community Interiors SEPTEMBER 2011 • TRENDS | 3 2011 CHILI OCTOBER 15, 2011 11am - 3PM REDI CARPET ACE 14800 E. 35TH PL SUITE 100 AURORA, co presented by 4 | TRENDS • SEPTEMBER 2011 $10/person $20/family 3 kids 2 adults + up to www.aamdhq.org FROM THE PRESIDENT AAMD’s Fall, All About Chili and a Tribute by Meredith Wright Echelon Property Group A s summer comes to a close our membership experiences both a sigh of relief to see the crazy months wind down as well as sheds a small tear to see yet another too-short season come to an end. The majority of Owner members are jumping into Budget preparation and our Supplier members are scrambling to assist with the preparation associated with those budgets. As evidenced at the recent Economic Conference, all outlooks associated with our industry appear very favorable. The fundamentals for Denver including limited development, low vacancy rates, increasing demand and affordable rents create a perfect storm for our Industry. We’ve certainly earned it. Seeing the end to 8 years of declining performance just in time to experience the 2008 economic meltdown made many of us reconsider the intelligence of our career choices. Thankfully, we’re about to put the last decade behind us and move on to greater things. Speaking of greater things, Tributes 2011 quickly approaches and with a record 542 nominations, we are certain to have an incredible celebration of the best of the best! This month’s issue highlights the finalists in each award category as determined by the independent panel of judges from across all industries. Tributes 2011 will follow-up the amazing evening three years ago. (Photo by Victor Sanchez) Personal interviews and site visits will be conducted in September by the same judging panel. The judges this year hold positions such as CEO, Vice President and Director within industries of Banking, Hospitality, Marketing and Technology. Please be sure to contact Betty Knecht to reserve both your tables and your sponsorships for this incredible event. Everyone will be there… make sure you are one of them! I’d like to personally thank Foy Bailey and the Community Interiors team for their continued support and generous financial commitment to this very special event. Before we distribute Tribute statuettes, however, the much coveted Chili champions must be crowned! The addition of Best Awards for both a red and a green chili mixes up the competition and brings more and more chefs into the mix! Plan your booths now and fire up those internal competitions! For those of you who do more damage than good in the kitchen, don’t forget the “Most Creative” category. Bring the kids to enjoy a family-friendly atmosphere at the Chili Cookoff on Saturday, October 15! (2010 Photo by Victor Sanchez) Cheers to successful budget survival, topped off with some chili and a Tribute! Good luck everyone! www.aamdhq.org SEPTEMBER 2011 • TRENDS | 5 EYE ON THE INDUSTRY Two Colorado landlord law firms merge by Lynett Brockman Lynett Brockman & Associates T wo of the top landlord law firms in Colorado have merged. AndrewHamrick, LLC has merged with Hopkins Tschetter Sulzer, PC. to become Tschetter Hamrick Sulzer, PC. The strategic merger is designed to expand the range of services and maintain a “client first” philosophy focused on high quality value-added services. Mark Tschetter, Drew Hamrick and Vic Sulzer are all contributors to Trends magazine and have taught classes for the AAMD Education program for many years. Most recently, Drew completed work on the Colorado Apartment Association’s recently launched online lease center. The group will office at 3600 South Yosemite Street, Suite 828, Denver. Movers & Shakers Capital Real Estate, LLC has announced the addition of Amie Robertshaw to their growing CRE team as Associate Asset Manager. Managing Director Dan Levin said that Amie brings a strong background in multi-family property management and great passion for excellence. Arbor Contract Carpet is growing nationally and there are promotions included!! Lyn Jacobs who is now Arbor’s Vice President of Sales, and Matt Gilbreth is Arbor’s new President. Both Lyn and Matt will continue to be based in Denver as they happily facilitate the company’s growth across the country. Redpeak goes “Over the Edge” Several issues ago, we reported that Joanna Pulido (right) and RedPeak Properties was partnering with the Cancer League of Colorado to raise money for cancer research. Participants in the fundraiser, including RedPeak Principal Mark Windhager (below) rapelled off 1600 Glenarm’s top floor- over 350 feet! The team raised over $250,000! 6 | TRENDS • SEPTEMBER 2011 www.aamdhq.org A PA R T M E N T ALL STARS FEBRUARY 16, 2012 • 9AM-NOON Save the Date Mark your Calendars Mobile Devices Wednesday, September 21 Wednesday, October 19 PowerLunch PowerLunch Saturday, October 15 Friday, November 11 Chili Cook-Off Tributes 2011 www.aamdhq.org SEPTEMBER 2011 • TRENDS | 7 EDUCATION Certified Apartment Manager As a manager of a multi-million dollar real estate investment you know that the market value of your property is essential to the company’s bottom line. You directly impact that bottom line, and becoming a Certified Apartment Manager (CAM) can help you increase your own success and earning potential, as well as that of your property. Cost: $795.00 (See Web for Early Registration Discounts Available) Who Should Attend: Current and future Property Managers. Certified Apartment Supplier As a supplier to the multifamily housing industry, knowing what your customers experience day-to-day can help you better service their business. Take four (3 required, 1 elected) of the modules along side the CAM students and become a Certified Apartment Supplier. Cost: $495.00 (Early Registration Discounts Available) Who Should Attend: Suppliers wanting to know more about their customers business practices. BEGINS September 19 Mondays & Wednesdays • 4:00 - 7:00pm Modules (module order subject to change): • Orientation & Community Analysis • Resident Issues (CAS requirement) • Property Maintenance • Fair Housing • Legal Responsibilities (CAS requirement) • Risk Management • Human Resources • Marketing • Financial Management (CAS requirement) Certified Apartment Portfolio Supervisor Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. NAAEI’s CAPS program is an in-depth review of property management principles and techniques as used by the professional supervisor. Cost: $1195.00 ( See Web for Early Registration Discounts) Who Should Attend: Multi-site Managers, Supervisors & Owners. BEGINS november 18 3rd Friday of Each Month• 8:30am - 5:00pm CAPS training covers (module order subject to change): • Legal Responsibilities and Risk Management • Financial Management • Property Performance Management • Property Evaluation and Due Diligence • Effective Leadership Analysis 8 | TRENDS • SEPTEMBER 2011 The ABC’s of NOI September 27 • 9am - Noon Cost: $55 Instructors: Garrett Faillaci & Lena Levasseur GPR – VAC = EGI + OI = GOI – OE = NOI If you don’t know what this means, you should attend this course! This new class offering from the AAMD Education Advisory Council will show students the front and back-office perspective of NOI - the Net Operating Income - so everyone on the team understands their role and impact on the success of a community as it relates to financial performance. In this class students will learn the NOI equation and be given specific examples of how each position impacts NOI such as: • Maintenance completing a make ready one day early - what does an extra day of rent mean to the bottom line; or • How small changes to rent or fees can affect NOI - increasing rent by $2 can pay for a golf cart for the community. • What you can do to impact the bottom line. Leave class knowing how to “own” your piece of the NOI pie. Who Should Attend: Property Owners and Managers, Leasing, Maintenance Supervisors EDUCATION REGISTRATION: Register online at www.aamdhq.org or call Wendy at 303.329.3300. LOCATION: AAMD Education Center (3773 Cherry Creek North Drive, Suite 1001, Denver) unless otherwise noted. ONLINE CLASSES AVAILABLE AT WWW.AAMDHQ.ORG. www.aamdhq.org MISS MANAGEMENT Requesting Photo I.D.’s from prospective renters by Carol Levey Levey Enterprises I just hired a new leasing specialist and asked him to blind shop several communities in the neighborhood. He returned from this experience indicating that he wasn’t asked for government issued photo I.D. in order to tour. Now he is questioning our company policy as to whether we need to be asking for proof of identity since it is an inconvenience and apparently discontinued by others. Has this industry practice been discontinued? No. I blind shop communities around the country and have experienced some inconsistency when being asked for government issued photo ID. It appears that apartment communities that are being pressured to get more leases are taking it upon themselves to alter their company’s policy. I have also experienced that when asked I have been able to bluff and get special consideration. These actions are an inconsistent application of their company’s policy and are exposing themselves and others to fair housing liability. As serious as this exposure is it is far more important that you provide for the personal safety of your onsite team. This is the #1 reason you should take steps to ensure that this policy is followed without exception. You certainly have the right to require this simple method of precaution when someone arrives at your property and expects a tour. It should be standard operating policy at your community and you should declare that it is normally standard at other communities as well. If a potential renter indicates otherwise ask for specifics and follow up with the person and/or company responsible for managing that property. Report what a customer has indicated to you and question whether their policy has changed in this regard. I’m confident that this feedback will be a welcome wakeup call for another professional in the market. You would want the same heads-up if the roles were reversed. www.aamdhq.org SEPTEMBER 2011 • TRENDS | 9 THE FINALISTS INDIVIDUAL EXCELLENCE Levi Abeyta Palomino Park Resort, Legacy Partners Most Outstanding Maintenance Technician Chelsea Adamchak Fox Crossing, Legacy Partners Most Outstanding Rookie to the Industry Carly Allen The Villas At Homestead, Carmel Partners Most Outstanding Community Manager Jason Allen Carmel Partners Most Outstanding Regional Maintenance Director Mike Anderson Pinnacle At Mountain Gate, BRE Properties Most Outstanding Maintenance Technician Alex Aragonez Gateway Park Apartments, Griffis Group Most Outstanding Maintenance Technician Shirley Arnold Camden Interlocken, Camden Property Trust Most Outstanding Assistant Manager Rina Ashley Riverstone Residential Group Most Outstanding Office Support Staff Alex Averalo Glendale Pod, Carmel Partners Most Outstanding Grounds Personnel Stacey Baldwin Hans Nielsen Inc Most Outstanding Regional Manager Kiely Barrett Circle At Sunset, Legacy Partners Most Outstanding Assistant Manager 10 | TRENDS • SEPTEMBER 2011 David Bellamy Reserve At Thornton, Greystar Real Estate Most Outstanding Leasing or Sales Associate Annelyse Bennett Westlake Greens, Legacy Partners Most Outstanding Assistant Manager George Bernath Forum Real Estate Group Most Outstanding Regional Maintenance Director Linda Berry Cherrywood Village / Ranchstone, Greystar Real Estate Partners Most Outstanding Leasing or Sales Associate Jessica Besenhofer Portola At Southglenn, Alberta Development Most Outstanding Leasing or Sales Associate Portia Blake Palomino Park Resort, Legacy Partners Most Outstanding Assistant Manager Todd Bowen Legacy Partners, Most Outstanding Regional Maintenance Director Troy Boyd ConAm Colorado Most Outstanding Regional Maintenance Director Ann Brewer-Kronberg Carriage Place, Simpson Property Group Most Outstanding Community Manager Stephanie Brooks Apartment Management Consultants Most Outstanding Regional Manager Michael Brophy Peakview At T-Bone Ranch Echelon Property Group Most Outstanding Rookie to the Industry www.aamdhq.org Thomas Brown Susan Elliott Joe Gonzalez Daniel Brunson Shannon Encelewski Yvonne Green Cara Brzezicki Garrett Faillaci Toscana, Echelon Property Group Most Outstanding Maintenance Supervisor Westlake Greens, Legacy Partners Most Outstanding Maintenance Technician ConAm Colorado Most Outstanding Training Professional Traci Burke Carmel Partners Most Outstanding Regional Manager Melody Butcher Premier Lofts, Corum Real Estate Group Most Outstanding Assistant Manager C.C. Clemons Palomino Park Resort, Legacy Partners Most Outstanding Maintenance Supervisor Kendra Cliggett Carriage Place, Simpson Property Group Most Outstanding Assistant Manager Joe Costa Corum Real Estate Group Most Outstanding Regional Maintenance Director Jeff Crankshaw Camden Pinnacle, Camden Property Trust Most Outstanding Maintenance Supervisor Lauren Cross Palomino Park Resort, Legacy Partners Most Outstanding Rookie to the Industry Liz Culibrk Fairfield Residential Most Outstanding Executive Cherry Dao Regatta, Carmel Partners Most Outstanding Assistant Manager Elizabeth Dapper Riverstone Residential Group Most Outstanding Executive Christie Delaney Crest At Lone Tree, Greystar Real Estate Partners Most Outstanding Community Manager Gabe Deleon Spyglass Hill, Carmel Partners Most Outstanding Community Manager Treanna Dennis Two Nine North, Forum Real Estate Group Most Outstanding Leasing or Sales Associate Carlene DesJardin AIMCO Most Outstanding Regional Manager Tracey Dodson Holland Residential Most Outstanding Executive www.aamdhq.org Grand Quincy Commons, Grand Peaks Most Outstanding Community Manager Terracin Apartments, Griffis Group Residential Most Outstanding Assistant Manager RedPeak Properties Most Outstanding Training Professional Patrick Faulks Greystar Real Estate Partners Most Outstanding Regional Manager Anissa Faus Fairfield Residential Most Outstanding Training Professional Katie Flood The Horizons At Rock Creek Simpson Property Group Most Outstanding Leasing or Sales Associate Kat Flowers The Seasons Of Cherry Creek, RedPeak Most Outstanding Maintenance Supervisor Cherrywood Village / Ranchstone Greystar Real Estate Partners Most Outstanding Community Manager Laura Greenlow Casa Dorada / Martinez Park / Nettie Moore Echelon Property Group Most Outstanding Housekeeper Mark Gutierrez Skyline, Holland Residential Most Outstanding Maintenance Supervisor Heather Harding Crestone Apartments, Legacy Partners Most Outstanding Leasing or Sales Associate Heather Harding Crestone Apartments, Legacy Partners Most Outstanding Rookie to the Industry The Vintage At Hyland Hills Legacy Partners Most Outstanding Community Manager Jeff Harmon Felicia Ford Robert Haynie Theresa Foss Maria Hernandez Sonoma At Saddle Rock, AMC Most Outstanding Leasing or Sales Associate Apartment Management Consultants Most Outstanding Executive Pam Frankenreiter Legacy Partners Most Outstanding Regional Manager Janelle French Fairfield Residential Most Outstanding Regional Manager Mario Funes Camden Lakeway, Camden Property Trust Most Outstanding Leasing or Sales Associate Jason Fuqua Tamarac Village Apartments, AIMCO Most Outstanding Maintenance Technician Rex Gambrell Griffis Group Residential Most Outstanding Executive Tyler Gatlin Talavera, Fairfield Residential Most Outstanding Leasing or Sales Associate Amy Gillaspie Westlake Greens, Legacy Partners Most Outstanding Leasing or Sales Associate Emily Glander Aspen Park, Riverstone Residential Group Most Outstanding Assistant Manager Jessica Gonzales Casa Dorada / Martinez Park / Nettie Moore Echelon Property Group Most Outstanding Assistant Manager Fairfield Residential Most Outstanding Regional Maintenance Director The Breakers Resort, AMC Most Outstanding Grounds Personnel The Vintage At Hyland Hills Legacy Partners Most Outstanding Housekeeper Jada Hill Vistas At Saddle Rock, AMC Most Outstanding Community Manager Kristy Hill Terracina Apartments, Griffis Group Residential Most Outstanding Leasing or Sales Associate Ellie Hockstead Gallup House/Chateau Shepperd Baron Properties Most Outstanding Community Manager Nancy Holm Meadows At Meridian, Simpson Property Group Most Outstanding Housekeeper Judy Houchins Legacy Partners Most Outstanding Regional Manager Pat Hutchison Legacy Partners Most Outstanding Executive Diego Ibanez Ballantyne, Fairfield Residential Most Outstanding Housekeeper Angela Jackson Legacy Partners Most Outstanding Marketing Professional SEPTEMBER 2011 • TRENDS | 11 platinum sponsor Lynett Brockman and Associates believes matching personalities and aspirations are equally as important as qualifications and expertise. Our clients connect with that. Our relationships run deep. We work to understand a company’s style and culture and provide the most innovative and creative talent to match. Years of experience pay off in the variety of relationships we have built on a national level in the real estate, construction, property management, commercial and supplier service fields. The right fit. It’s imperative to success. Place people well…performance improves. Lynett Brockman and Associates - Perfecting the art of professional people placement. For your start to improving your team’s performance or becoming part of a team where you can make a difference - Contact us today! Great for the client. Great for the candidate. It’s going to be a beautiful relationship. Great recruiting solutions for both the hiring client & the candidate. It’s going to be a beautiful relationship. Call Today 303.394.0698 LB@LynettBrockman.com 12 | TRENDS • SEPTEMBER 2011 www.aamdhq.org Kimberly Jackson Susan Maxwell Travis Jackson Lynn McCarty Marcus James Jason McDonald The Geneva & Cherrywood On 7th Avenue Hans Nielsen Inc Most Outstanding Rookie to the Industry Stacey Jameson Fairfield Residential Most Outstanding Office Support Staff Michelle Janis Alta Aspen Grove Greystar Real Estate Partners Most Outstanding Assistant Manager Amber Keaton Meadow Creek, AIMCO Most Outstanding Community Manager Kathy Kolbu ConAm Colorado Most Outstanding Regional Manager Shay Kraft Hughes Station, Echelon Property Group Most Outstanding Community Manager Josh Lacey Sienna At Cherry Creek, Holland Residential Most Outstanding Maintenance Supervisor Amber Laforce Red Hawk Ranch, Greystar Real Estate Partners Most Outstanding Housekeeper Mary Linder Apartment Management Consultants Most Outstanding Regional Manager Christy Lindstrom Baron Properties Most Outstanding Office Support Staff Randy Lloyd Circle At Sunset, Legacy Partners Most Outstanding Maintenance Supervisor Brian Logsdon AMLI At Westcliff, AMLI Residential Most Outstanding Grounds Personnel Dee Lopez Madison Park, Simpson Property Group Most Outstanding Assistant Manager Jim Macias AIMCO Most Outstanding Regional Maintenance Director Aaron Marr Legacy Partners Most Outstanding Office Support Staff Eric Mation 6515 Union, Fairfield Residential Most Outstanding Maintenance Technician www.aamdhq.org Holland Residential Most Outstanding Regional Manager The Breakers Resort, AMC Most Outstanding Community Manager Francisco Mendoza Gateway Park Apartments, Griffis Group Most Outstanding Grounds Personnel Shay Meza Fox Crossing, Legacy Partners Most Outstanding Community Manager Kendra Miller AIMCO Most Outstanding Executive Taylor Mitchell Greystar Real Estate Partners Most Outstanding Regional Manager Amy Moore Mercy Housing Management Group Most Outstanding Regional Manager Michael Moore Champions Park, Archstone Most Outstanding Maintenance Technician Lillian Mumford ConAm Colorado Most Outstanding Marketing Professional MEMORABLE... Camden Denver West, Camden Property Trust Most Outstanding Maintenance Supervisor Zocalo Community Management Most Outstanding Executive Make your spaces Sommerset Gardens, AMC Most Outstanding Assistant Manager Jennifer Nessett Sares-Regis Group Most Outstanding Executive Ronald Norris Downtown Belmar, Greystar Real Estate Partners Most Outstanding Maintenance Technician Andrew Nuchraska Cypress Point, Carmel Partners Most Outstanding Maintenance Supervisor Stephanie Pacelko ConAm Colorado Most Outstanding Office Support Staff Peggy Panzer Orion Real Estate Services Most Outstanding Executive Alicia Parfrey-Minjarez Greystar Real Estate Partners Most Outstanding Training Professional Myron Pegues Enclave At Belleview Station, Griffis Group Most Outstanding Grounds Personnel Brandie Pharr Circle At Sunset, Legacy Partners Most Outstanding Rookie to the Industry Interior Design at It’s Best CALL US FOR A FREE QUOTE 303.482.3100 KIM@SPIREDESIGNSTUDIO.COM SPIREDESIGNSTUDIO.COM TRIBUTES 2011 SPONSOR SEPTEMBER 2011 • TRENDS | 13 Jami Pichot Joseph Saunders Robbin Trautman Jaymee Pulley Kathy Schmoutz Maria Tripodi Adriana Quintana Sue Schwartz Laura Trued Lannon Quintana Stefanie Serda Greg Tyndall Jose Rangel Paul Sherlock Ron Vanheel Christopher Reed Vikki Sherman Shaun Vanvelkinburgh Marcia Reffel Ryan Sims John Vukelich Javier Renteria Jesse Slaven Steven Walz Gateway Park, Griffis Group Residential Most Outstanding Community Manager City Gate, Sares-Regis Group Most Outstanding Leasing or Sales Associate Prana Apartment Homes, ConAm Colorado Most Outstanding Housekeeper Palomino Park Resort, Legacy Partners Most Outstanding Maintenance Supervisor Cottonwood Creek, RedPeak Properties Most Outstanding Maintenance Technician Mercy Housing Management Group Most Outstanding Executive Enclave At Belleview Station, Griffis Group Most Outstanding Leasing or Sales Associate The Seasons Of Cherry Creek, RedPeak Most Outstanding Maintenance Technician Brandon Rich Greystar Real Estate Partners Most Outstanding Executive Jennifer Rinow Griffis Group Residential Most Outstanding Regional Manager Christopher Roberts City Gate, Sares-Regis Group Most Outstanding Maintenance Technician Ryan Roberts Carmel Partners Most Outstanding Office Support Staff Lance Rogers Camden Lakeway, Camden Property Trust Most Outstanding Maintenance Technician Jeffrey Rowland The Breakers Resort, AMC Most Outstanding Leasing or Sales Associate Heather Russell Echelon Property Group Most Outstanding Regional Manager Legacy Partners Most Outstanding Office Support Staff The Vintage At Hyland Hills, Legacy Partners Most Outstanding Assistant Manager Greystar Real Estate Partners Most Outstanding Regional Manager Crestone Apartments, Legacy Partners Most Outstanding Maintenance Supervisor Fairield Residential Most Outstanding Marketing Professional Sienna At Cherry Creek, Holland Residential Most Outstanding Rookie to the Industry Gateway Park Apartments/Bristol Village Griffis Group Residential Most Outstanding Maintenance Supervisor Baltazar Solis The Seasons Of Cherry Creek, RedPeak Most Outstanding Housekeeper Tiffany Stanley Camden Interlocken, Camden Property Trust Most Outstanding Community Manager Shaun Stansall The Seasons Of Cherry Creek, RedPeak Most Outstanding Maintenance Technician Kim Steahl Waterfront, Carmel Partners Most Outstanding Community Manager Sydney Strain Osage 100, Legacy Partners Most Outstanding Leasing or Sales Associate Rocky Sundling Camden Property Trust Most Outstanding Regional Manager Camden Highlands Ridge Camden Property Trust Most Outstanding Assistant Manager Jennifer Taylor Sysanga Saignaphone Sabrina Taylor Debbie Salankey Heidi Teter Heather Salazar David Thomas The Seasons Of Cherry Creek, RedPeak Most Outstanding Leasing or Sales Associate Alexan Broadway Station, Greystar Real Estate Most Outstanding Housekeeper Greystar Real Estate Partners Most Outstanding Regional Manager 14 | TRENDS • SEPTEMBER 2011 Bridge Square, Greystar Real Estate Partners Most Outstanding Community Manager The Seasons Of Cherry Creek, RedPeak Most Outstanding Community Manager Palomino Park Resort, Legacy Partners Most Outstanding Community Manager Prana Apartment Homes, ConAm Colorado Most Outstanding Maintenance Supervisor Sandpiper Apartments, Bridge Property Mgmt Most Outstanding Leasing or Sales Associate The Seasons Of Cherry Creek, RedPeak Most Outstanding Leasing or Sales Associate Holland Residential Most Outstanding Training Professional Torrey Pines, Carmel Partners Most Outstanding Leasing or Sales Associate Township At Highlands, AIMCO Most Outstanding Maintenance Supervisor Parker Hilltop, Echelon Property Group Most Outstanding Maintenance Supervisor Tamarac Village Apartments, AIMCO Most Outstanding Maintenance Supervisor Presidio, Fairfield Residential Most Outstanding Assistant Manager Kristin Watkins Palomino Park Resort, Legacy Partners Most Outstanding Assistant Manager Tara Webber Premier Lofts, Corum Real Estate Group Most Outstanding Community Manager Sarah Weekes Quail Ridge Apartments, RedPeak Properties Most Outstanding Assistant Manager Chris Williams Winridge, Sares-Regis Group Most Outstanding Grounds Personnel Cindy Wilson Coyote Ranch, Simpson Property Group Most Outstanding Leasing or Sales Associate Natalie Wilson Riverstone Residential Group Most Outstanding Regional Manager Eli Wolfgram Hunters Ridge On Bear Creek, Carmel Partners Most Outstanding Maintenance Supervisor Meredith Wright Echelon Property Group Most Outstanding Executive Linda Zacheis Windsor Court, Orion Real Estate Services Most Outstanding Community Manager Michelle Zvitt Prana Apartment Homes, ConAm Colorado Most Outstanding Community Manager www.aamdhq.org The Apartment Book is America’s fastest growing publication in the multi-family industry with magazines in nearly 114 markets across the U.S. But it is much more than a superior quality magazine – it’s an integrated marketing-focused service program for advertisers. The proprietary prospect-focused on-land and online distribution strategy places more advertising in more locations, continually “bumping into” prospective residents wherever they work, live and play. platinum sponsor The Apartment Book’s parent company, Network Communications Inc, has been the industry leader in providing social media tools for the multifamily industry with the ‘Community Sherpa’ program. This offers a great way for communities to reach their residents and prospective residents through the use of blogs, facebook and twitter. The Apartment Book team makes it their business to understand the advertiser’s business. The team provides marketing tools and services to create great advertising and great response as well as a AF_RealConnect_DenverAA_7.5x4.5.qxd:AFF_5.0 (F) 7/15/11 10:26 AM Page 1 way to measure that response. We understand today’s apartment shoppers and the tools you need to connect with them. WEB PRINT REAL CONNECTIONS SOCIAL MOBILE REAL. UNIQUE. ENGAGED. TARGETED. Join the conversation at blog.apartmentfinder.com GET CONNECTED TO CONSUMERS WHENEVER & WHEREVER THEY ARE READY For more information, contact Terry Fritz, Senior Publisher - Apartment Book Denver ph: 303.371.8406 or email: tfritz@nci.com www.aamdhq.org SEPTEMBER 2011 • TRENDS | 15 owner / community excellence Archstone Champions Park Most Captivating Curb Appeal AIMCO Bank And Boston Lofts AW Southglenn Best Marketing Collateral Internet Presence and Theme Portola At Southglenn Boulder Creek Most Outstanding Model Home (Built in the 2000’s) Most Captivating Curb Appeal Meadow Creek Most Captivating Clubhouse and Leasing Center (1980’s and Prior) Tamarac Village BRE Properties Pinnacle At The Creek Most Outstanding Community Team Most Outstanding Model Home (1980’s and Prior) The Bluffs At Highlands Ranch Township At Highlands Most Outstanding Renovated Community Most Outstanding Community Team The Fairways At Raccoon Creek Most Outstanding Community Team Most Outstanding Renovated Community Alliance Residential Broadstone Cornerstar Most Captivating Clubhouse and Leasing Center (2000’s) Most Outstanding Amenity Package Most Outstanding Model Home (2000’s) Camden Property Trust Camden Lakeway Most Captivating Clubhouse and Leasing Center (1990’s) Commons Park West Camden Pinnacle Most Outstanding Renovated Community Most Outstanding Community Team AMLI Residential Carmel Partners AMLI At Lowry Estates Carmel Waterfront Most Outstanding Model Home (1990’s) Most Captivating Clubhouse and Leasing Center (1980’s and Prior) Most Outstanding Model Home (1980’s and Prior) Apartment Management Consultants Copper Flats Best Marketing Collateral Internet Presence and Theme The Breakers Resort Renaissance Most Outstanding Model Home (1990’s) Most Captivating Clubhouse and Leasing Center (1990’s) Most Outstanding Amenity Package Most Outstanding Community Team Most Captivating Clubhouse and Leasing Center (1990’s) ConAm Colorado The Fairways At Lowry Prana Apartment Homes Most Outstanding Model Home (Built in the 1980’s and Prior) The Falls At Lakewood Most Captivating Clubhouse and Leasing Center (1980’s and Prior) Vistas At Saddle Rock Best Marketing Collateral Internet Presence and Theme Most Captivating Clubhouse and Leasing Center (2000’s) Most Outstanding Community Team Tributes Impact Community Grand Award Most Outstanding Amenity Package Most Outstanding Community Team FRIDAY 11.11.11 PRESENTED BY NOVEMBER 11, 2011 Sheraton Downtown Denver 16 | TRENDS • SEPTEMBER 2011 www.aamdhq.org Echelon Property Group Legacy Partners Residential Mosaic Apartments Most Innovative Use Of Technology (Overall) Parker Hilltop Most Outstanding Model Home (1990’s) Most Captivating Curb Appeal Most Outstanding Community Team Toscana Palomino Park Resort Most Outstanding Renovated Community Most Outstanding Community Team Fairfield Residential Cielo Most Outstanding Model Home (2000’s) Talavera Most Captivating Clubhouse and Leasing Center (2000’s) Grand Peaks Property Management Grand View @ Flatirons Most Outstanding Community Team Parc Belmar Most Captivating Clubhouse and Leasing Center (1980’s and Prior) Greystar Real Estate Partners Crestone Apartments Best Marketing Collateral Internet Presence and Theme Most Captivating Clubhouse and Leasing Center (Built in the 1990’s) Most Captivating Curb Appeal Most Outstanding Community Team The Vintage At Hyland Hills Most Captivating Curb Appeal Most Outstanding Model Home (Built in the 1990’s) Westlake Greens Most Outstanding Model Home (Built in the 1990’s) Martin Fein Interests Miramont At Ridgegate Most Captivating Clubhouse and Leasing Center (Built in the 2000’s) Most Outstanding Amenity Package Most Outstanding Model Home (Built in the 2000’s) Park Avenue Lofts Alta Aspen Grove Most Captivating Clubhouse and Leasing Center (Built in the 2000’s) Most Outstanding Model Home (Built in the 2000’s) Bella Terra Mercy Housing Management Group Best Marketing Collateral Internet Presence and Theme Most Outstanding Model Home (2000’s) Most Captivating Clubhouse and Leasing Center (1980’s and Prior) Most Outstanding Renovated Community Creekside At Highlands Ranch Most Captivating Clubhouse and Leasing Center (1990’s) Deerfield Most Outstanding Model Home (1980’s and Prior) Hearthstone Most Captivating Clubhouse and Leasing Center (1980’s and Prior) Mezzo Most Outstanding Renovated Community Aromor Apartments Tributes Impact Community Grand Award RedPeak Properties The Seasons Of Cherry Creek Most Outstanding Community Team Sares-Regis Group City Gate Monte Vista Most Outstanding Amenity Package Most Outstanding Community Team Stratford Station Most Outstanding Model Home (Built in the 1980’s and Prior) Most Outstanding Model Home (1990’s) Most Outstanding Model Home (1980’s and Prior) Griffis Group Residential Bristol Village Most Outstanding Model Home (Built in the 2000’s) Enclave At Belleview Station Most Captivating Curb Appeal Most Outstanding Community Team Gateway Park Apartments Best Marketing Collateral Internet Presence and Theme Most Captivating Curb Appeal Winridge Simpson Property Group The Horizons At Rock Creek Most Captivating Clubhouse and Leasing Center (Built in the 1990’s) Most Outstanding Amenity Package The Sanctuary At Tallyn’s Reach Most Outstanding Amenity Package The Pauls Corporation 21 Fitzsimons Terracina Apartments Best Marketing Collateral Internet Presence and Theme Most Outstanding Amenity Package Most Captivating Clubhouse and Leasing Center (Built in the 2000’s) Most Captivating Curb Appeal Most Outstanding Model Home (Built in the 2000’s) Holland Residential Zocalo Community Development Terra Vista At The Park Most Innovative Use Of Technology (Overall) Most Outstanding Renovated Community www.aamdhq.org SEPTEMBER 2011 • TRENDS | 17 gold sponsor The Denver-area FASTSIGNS® sign and graphics centers solve visual communications challenges – large and small. From the simple…to the simply impossible™. By leveraging marketing and sign knowledge, state-of-the-art technology, project management and innovative thinking, each center helps your business, organization or event achieve you objectives and makes you look great in the process. Every Denver FASTSIGNS location provides a full range of custom sign and graphics solutions. Whether you need a monument sign, building id signs, window graphics, attention flags, bootleg signs, banners, promotional products or brochure printing, business cards and more, FASTSIGNS provides you with the knowledge, products and services needed to make your signage program a success. There are six Denver FASTSIGNS locations to serve you. See our ad on page 9 for more information. gold sponsor CORT, a Berkshire Hathaway Company, is the world’s largest provider of rental furniture for both residential and commercial needs. CORT has partnered with apartment communities for over 40 years, serving millions of individuals as well as over 80% of Fortune 500 companies. Along with furniture, we offer a full line of houseware rentals including linens, kitchenware and bath items, everything necessary to make your apartment a home. And we don’t just help you furnish your apartment; we can help you find it too. Apartment Search by CORT is our free online apartment locator which gives access to millions of available apartment units nationwide. CORT has over 100 showrooms and clearance centers across the US with more than 2000 employees who understand the difficulties and stresses involved with moving. Our company motto, “wherever you’re heading, we’ll be there” is CORT’s commitment to making transitions for your residents as smooth and pain free as possible. 18 | TRENDS • SEPTEMBER 2011 www.aamdhq.org Supplier excellence ABC Apartment Solutions Keeley Cox, Schultz Industries Most Outstanding Rookie National Credit Systems Most Outstanding Marketing Campaign Best Use of Technology or Product Jim Didcot, Standard Interiors Power Apartment Leasing & Marketing Megan Dyk, Apartment Book Most Outstanding Supplier Company Most Outstanding Supplier Sales Professional Power Pro Dan Flanagan, BluSky Restoration Best Use of Technology or Product Jack Shapiro- Most Outstanding Professional Best Use of Technology or Product Most Outstanding Marketing Campaign Redi Carpet Lareina Galvin, Standard Interiors Best Use of Technology or Product Most Outstanding Supplier Sales Professional BluSky Restoration Contractors RenterReviewed.com April Gurule, Power Apartment Leasing Best Use of Technology or Product Most Outstanding Supplier Sales Professional Spire Design Studio Rick Kanas, Redi Carpet Most Outstanding Rookie Company Most Outstanding Supplier Sales Professional Standard Interiors Susan Lind, Apartment Flags By Susan Most Outstanding Supplier Company Jack Shapiro- Most Outstanding Professional The Resident Card Kristina McDonald, BluSky Restoration Most Outstanding Marketing Campaign Most Outstanding Rookie Tschetter Hamrick Sulzer Terri Norvell, Terri Norvell Company Most Outstanding Rookie Company Apartment Book Best Use of Technology or Product Apartment Flags By Susan Most Outstanding Supplier Company Apartments.com Most Outstanding Supplier Company Cort Furniture Rental Most Outstanding Supplier Company Criterion Brock Most Outstanding Rookie Company For Rent Media Solutions Best Use of Technology or Product HD Supply Most Outstanding Marketing Campaign Most Outstanding Supplier Company Most Outstanding Supplier Sales Professional Most Outstanding Supplier Sales Professional Sarah Renz, Standard Interiors Most Outstanding Supplier Sales Professional www.aamdhq.org SEPTEMBER 2011 • TRENDS | 19 push pedal pull has over 25 years experience providing fItnEss EoUIpMEnt soLUtIons thAt AttrAct & rEtAIn rEsIdEnts! the P3 diFFerenCe • Low Maintenance • High Durability & Reliability • Aesthetically Pleasing • Reduced Liability • Easy Day-to-Day Operation • Dedicated, Fast Response Service Team to Minimize Downtime ContaCt Us today For a Free on-site assessMent! Paul Frassanito: 720-347-7253 pfrassanito@pushpedalpull.com Melissa Ward: 303-241-9004 mward@pushpedalpull.com pppcommercial.com Colorado's Exclusive 20 | TRENDS • SEPTEMBER 2011 ExpErt tIp: Extend Your Equipment Life Up to 60% Longer With A preventative Maintenance Agreement. Dealer www.aamdhq.org Nebraska • North Dakota • south Dakota • MiNNesota • iowa • oklahoMa • wiscoNsiN • coloraDo • wyoMiNg • teNNessee ASK THE LAWYER Dealing with hail damage to your property by Erin Kristofco Merlin Law Group C olorado is one of the most hail-prone states in the country, and this hail season, typically mid-April through mid-September, has supported that fact. Over the years, hailstones have been known to fall at the rate of 80 mph and some have been so driven as to go right through a roof. If your apartment building has hail damage, here are a few tips to follow to ensure adequate payment from your insurer so that you can properly replace a hail-damaged roof. Apartment building owners, landlords, and property managers whose properties suffered hail damage must first determine whether their property replacement cost insurance policy requires the insurer to replace not only the hail damaged surface, but also any substrate, insulation or the structural deck. If a commercial flat roof EPDM layer is damaged by hail and the insurer’s adjuster admits part or all of the EPDM must be replaced, the insurer will likely issue a check for coverage of the EPDM layer only. The insured must have an expert examine the board insulation and all layers down to the roof deck to determine if the roof system condition is adequate to satisfy the applicable building code and manufacturer’s specifications for placing new EPDM on top. If the insulation or roof deck are degraded or in an otherwise improper condition for placement of new EPDM on top, the insured’s replacement cost insurance policy may require the insurer to replace the insulation and/or decking as well. The Colorado Court of Appeals confirmed this in Dupre v. Allstate Insurance Company. The policy in Dupre required replacement of portions of the plaintiff’s house with “equivalent construction for similar use” and “the plain meaning of the term ‘equivalent construction for similar use’ includes maintaining the property’s prefire function.” The Court determined that replacing portions of the insured’s house to pre-fire functionality included replacing parts of the house that were not directly fire damaged but had to be brought up to code to allow for fire damaged items to be properly repaired or replaced. [W]hile an actual cost policy is designed to avoid placing the insured in a better position than he or she was in before the fire, a replacement cost policy allows for such a possibility because it is intended to allow the insured to replace the damaged building. **** Prior to the fire, the plaintiff’s house was a habitable dwelling yielding rental income. Merely restoring it to its prefire condition [not in compliance with code] would have rendered it uninhabitable and thus unfit for any similar use. Such a result does not comport with the plain language of the limitation or the reasonable expectations of an insured purchasing a replacement cost policy. www.aamdhq.org The same concept may apply to an apartment building owner’s hail damaged roof—especially if the roof is an older one with substrate conditions that may no longer conform to code or manufacturer’s specifications. To simply restore a roof to its pre-hail damaged condition may render it unfit for similar use if the substrate or deck is deteriorated and insufficient to support a layer of new roof materials. Obsolescence and deterioration are insurable risks, and a property insurance policy may require the insurer to pay for either after hail or another covered cause of loss has damaged a policyholder’s roof. The key is to provide sufficient evidence to the adjuster, so that denial of coverage for a portion of or all of the roof system becomes less likely. If your building has sustained hail-damage: 1. Immediately notify the carrier of all damage. 2. Inform the insurance adjuster that an expert needs to determine the condition of the entire roof system, in addition to areas immediately visible. 3. Review the property insurance policy to determine which provisions may apply to the damage. If a complete copy of the policy is not available, make a written request to the adjuster to obtain a complete certified copy of the policy (including all endorsements) as soon as possible. 4. Retain an expert in roof repair and replacement to perform nondestructive testing in conjunction with core cuts to determine if the damaged top layer (i.e., EPDM, TPO, Built-Up, Modified Bitumen, shake shingles, asphalt shingles) can be replaced with or without additional work to substrate, insulation, sheathing or decking based on code and manufacturer specifications for repair/replacement. 5. Document everything including test results, photos of all substrate layers down to the roof deck, and the expert’s findings/conclusions. 6. Provide the adjuster with maintenance records, which may show the roof functioned properly until the date of loss. 7. If your expert/roofing contractor determines any substrate, including the structural deck, must also be repaired or replaced in order to put the roof back to its pre-loss condition and functionality, immediately provide all information for this additional covered insurance benefit to the adjuster. 8. If you are concerned with the progress or resolution of your claim, contact an insurance industry professional, such as a public insurance adjuster or an attorney. Erin Kristofco can be reached at ekristofco@merlinlawgroup.com or by calling (303) 357-2374 SEPTEMBER 2011 • TRENDS | 21 MENTIONTHISADANDRECEIVE10%OFFYOURFIRSTORDER Renter reviewed FLAGS BY SUSAN Building positive reviews on: Apartmentratings.com City Search Google Local Yelp! RenterReviewed.com • Creative&CustomFlagStyles • Yourcompany/propertylogo customprintedflags&banners • Quality,long-lastingUnitedStates flags,oryourstate/countryflag • AffordableApartmentFlagpoles (303)317-3612 WWW.FLAGSBYSUSAN.COM Call Brandon today to claim your listing APARTMENTFLAGSBYSUSAN HASGONENATIONAL! REFERUSTOYOURSISTER COMMUNITIESINOTHERSTATES 720.363.5078 Brandon@RenterReviewed.com Rr Check out our mobile app text APTS to 82257 for a special invitation. Graphics by Marybeth Howe MultifacetedSolutions.com RentApartments.info By Apartment Guyz GOT TRAFFIC? We do, call 303.649.0705 Online/Free/Personal/Apartment Locating Be Seen by over 920,000 prospects on √ √ √ √ Save time and money by outsourcing your Preferred Employer Marketing to ABC. Compliment your existing outreach marketing program or let us do it all for you. Keep your staff where they need to be, on-site taking care of your residents. Reach prospects when they are looking - during business hours. Be Seen through an employer endorsed discount program before they start looking elsewhere. Contact us today to get started or for a complete list of Employer Partners www.abcapartmentsolutions.com 1-800-944-2222 22 | TRENDS • SEPTEMBER 2011 sales@abcaptsolutions.com www.aamdhq.org RESIDENT RETENTION Surprise can be the best resident retention program by Brent Williams MultifamilyInsiders.com I t’s amazing what going off the usual script will do for a company’s reputation, their fan base, and even their employee’s pride in working there. Last month, one of the big Twitter stories was how Morton’s Steak House delivered a steak to Peter Shankman, a customer service and marketing specialist, when he got off his plane in New Jersey. It all started when Peter made the following tweet: Hey @Mortons - can you meet me at newark airport with a porterhouse when I land in two hours? K, thanks. :) When he got off his plane, standing there in a full tuxedo was Alex from Morton’s Steak House with Peter’s very own steak! How randomly awesome is that? Not only did it make Peter a fan and active ambassador for Morton’s for life, but the story echoed throughout Peter’s network of friends, family, and business associates. One trip to the airport was probably more effective than most of the traditional marketing avenues that Morton’s utilizes! But it wasn’t just the steak that did it. In fact, the taste, aroma, presentation of the steak itself played very little role in the story. And it really didn’t have to do that it was free either. Peter Shankman in a world renouned speaker and CEO of a New York City PR firm, and doesn’t have a problem affording Morton’s pricey steaks. At our properties, we often give all our residents a free meal for our summer apartment party, and although it is never on the level of Morton’s, it’s a nice little treat for many residents. But how many do you think told their friends and family that their community gave them a free meal? And how many even remembered the meal a week later, let alone when it was time to renew their lease? The real nugget to this story was not that it was free, but that it was a surprise, and done in such a unique and memorable way! The company made a mark because it actually took the time to do something fun, creative, and probably altruistic for someone else. (Sure, they were doing it for an influential person, but what kind of response were they expecting?) In the end, if a company wants to be memorable, it needs to start with truly caring about their customers and look for opportunities to be remarkable and make an impact. It doesn’t have to be as extravagant as a steak – even a small handwritten card to someone who has had a rough time could do wonders for retaining them as residents. Brent Williams is Chief Insider at Multifamily Insiders (http://www.multifamilyinsiders.com), the largest online professional network for multifamily. www.aamdhq.org Community Interiors, Inc 4545 E 60TH AVE #200 COMMERCE CITY, CO 80022 TEL 303-722-2543 FAX 303-722-3192 TEXT 303-578-2261 www.CommunityInteriors.com SEPTEMBER 2011 • TRENDS | 23 P WERLUNCH Managing Your Online Reputation: What You Need to Know... Aimee Miller Managing your online presence and reputation can be a big and scary task, but it is so important because your current and future customers are online using the Internet to find you. Wed. Sept. 21, 2011 11:30am - 1:00pm PPA Event Center 2105 Decatur Street, Denver Register Online at www.aamdhq.org P WERLUNCH partner LET US HANDLE THE PLUMBING SO YOU CAN MOVE ON TO OTHER THINGS... Plumbing help today is just a call away 303-916-6226 www.PlumbingHelpToday.com COLORADO’S FIRST LICENSED GREEN PLUMBER 24 | TRENDS • SEPTEMBER 2011 www.aamdhq.org ECONOMY Politically Bankrupt Taking focus off politician’s careers is what’s best for the economy by Jeff Thredgold Thredgold and Associates T he disastrous performance of this nation’s political elite in Washington DC over the past six weeks did significant damage to the American economy. The fact that the U.S. economy has almost ground to a halt despite massive and unprecedented fiscal and monetary steroids…the fact that the Federal Reserve felt compelled to serve notice that its key interest rate would stay at essentially zero for the next two years…the fact that the stock market had four days in a row of more than 400 point swings…can all be traced in one form or another back to the enormous political vacuum that is Washington DC. It would have been one thing if all the sweat and tears suffered by the American people about the three D’s…default, downgrade, and the deficit had resulted in a realistic and comprehensive plan to finally address this nation’s unsustainable trillion dollar plus annual budget deficits for as far as the eye can see. It did not. The plan was weak, underwhelming, and lackluster…serving to merely push the tough decisions down the road. It would be great if the 12-member “super-committee” established to identify at least $1.5 trillion in reduced government deficits over the next 10 years would actually make serious progress by November 23. Don’t hold your breath. The pressures on these six Democrats and six Republicans to toe the party line will be enormous. Still, it only takes one to support the other party’s objectives to get an agreement. Getting the full Congress to then embrace recommendations of the Committee by December 23 would be another party line vote. If they fail to reach an agreement, $1.5 trillion in lesser spending will automatically be applied equally to the military budget and various domestic programs… …what a sad way to run a country Blame Game Meanwhile, the President blames the Republican House of Representatives for its unwillingness to embrace any tax increases (whoops!…make that revenue enhancements). The Republicans blame the Administration and the Democratic Senate for their unwillingness to embrace necessary reductions in future government spending growth rates on entitlement programs. The far right and the far left media fan the flames of embitterment and dissention. The general populace of this once and still great nation—the average person on the street—wonders how we got so far off track…and can it ever be fixed. www.aamdhq.org Both Sides As a somewhat conservative economist, most of my criticism is leveled at those who espouse bigger and bigger and bigger government…yes, typically the liberal Democrats. However, one statement during October 2010 by Senate Republican Minority Leader Mitch McConnell noted, “the single most important thing we want to achieve is for President Obama to be a one-term President.” What happened to focusing on other things like, Oh, I don’t know…economic growth, job creation, getting a handle on government spending, helping to restore the public’s confidence? It is this type of destructive dialogue coming from both sides that damages the economy. Such dialogue and childish political behavior of recent weeks led the Thomson Reuters/University of Michigan index of consumer sentiment to a 31-year low as reported last Friday…a 31year low! It again makes one wish we had term limits in the nation’s capital—letting politicians focus on what is best for America…not just what is best for themselves and their party… …what a concept. Reprinted from the “Tea Leaf” by Jeff Thredgold. Copyright 2011, Thredgold Ecoomic Associates, LLC. To subscribte to Jeff’s free weekly email update, visit www.thredgold.com SEPTEMBER 2011 • TRENDS | 25 In Memorium: Irving C. Baker I am honored to write about my good friend and colleague, Irv Baker, and his legacy with the apartment industry. After graduating from University of California Berkley in 1971 with a degree in Criminology, Irv started in the graduate program in San Jose to become a probation officer. Needing a job to support his schooling he went to work with Klingbeil and Associates as an apartment manager. Shortly thereafter he was given more responsibility and the probation officer goal was placed on the back burner – never to be looked at again. In 1973 he was offered a position with Klingbeil to open a new apartment community in Lakewood, CO. After a successful lease up he was transferred to a new lease up, Buckingham Oaks in Aurora, CO. His success created a great opportunity in 1974 he went to work for Lincoln Property Management and open two new communities on east Hampden Avenue. This is where his relationship with the AAMD started. In 1976 Irv, Mark Kramer and Ralph Jensen formed JBK Management Group. In June of 1976 Mark and Irv hired me, fresh out of college, as their new controller. Mark went on to run JBK Landscaping, as he still does today, and I spent the next ten years working with Irv in the apartment industry. During this period we managed over 4,000 different units in the Denver area. Irv taught me the business from the ground up and was always available to help not only his employees 26 | TRENDS • SEPTEMBER 2011 but anyone in the industry as necessary. Irv made certain that anytime someone requested his help be it networking or operations he found the time to accommodate. With the downturn in the Denver market, Irv moved to California where he worked for Insignia. Upon acceptance of a position with Simpson Property Group in 1998 Irv moved back to the Denver area where he reacquainted himself with many industry friends. Irv was always a supporter of local apartment functions, especially the annual golf tournament. Upon Irv’s passing this year one of his last requests was that someone would have a golf tournament in his honor. Since I was on the golf committee I could not think of a better golf tournament to be named in his honor. I then made the request to have the tournament named in his honor and shortly thereafter the Executive Committee of AAMD informed me my request had been granted and this year’s tournament would be in his honor. I was very proud that one of his three children was able to attend the ending ceremonies of the golf tournament as Irv loved his children more than anything in life. Irv was a very special friend to me and will be missed dearly. He was a friend and colleague to many individuals on our local apartment industry. I so appreciate AAMD for asking me to write my friend’s legacy with our industry. -Ron Goetz, August 2011 www.aamdhq.org 2011 Golf Tournament In Memory of Irv Baker PRESENTED BY signature bar sponsor: Arbor Carpet gets twisted up at the 18th hole. DOUBLE EAGLE SPONSORS Simpson celebrates with the 2011 Owners Cup! 1st Place: Simpson Property Group Mike Casper, Ron Goetz, JD Shaver, Scott Stamilio 2nd Place: Greystar Real Estate / CoCat: Jay Janzen, Scott McGaffin, John Rome, Josh Trent Cherie Shaw: Women’s Longest Drive Gary Romero: Men’s Closest to the Tree Gary Newlin: Men’s Longest Putt Dara Ferguson: Women’s Closest to the Pin www.aamdhq.org Last Place: Carmel Partners: Ray Martinez, Traci Burke, Amber McClain , Carla Schumacher Diane Medina: Women’s Longest Putt Jim Johnson: Men’s Longest Drive Gary Metcalf: Men’s Closest to the Pin SEPTEMBER 2011 • TRENDS | 27 foursome PHOTOS COURTESY OF apartments etc. 28 | TRENDS • SEPTEMBER 2011 www.aamdhq.org Photography Sponsor: Breakfast Sponsor: Birdie Sponsors Lunch /Contest Sponsors: Restoration Logistics SaBell’s CoreLogic SafeRent Apartment Guide www.aamdhq.org Par Sponsors: Par/Contest Sponsors: 19th Hole Sponsors Apartment Guide Apartments.com CoreLogic SafeRent CriterionBrock Drain-O-Rooter BluSky Restoration ProSource Criterion Brock Wilmar All Set Restoration For Rent Media Solutions Quality First Plumbing CORT Furniture Rental CoCat LexisNexis LexisNexis ProSource SaBell’s Landscape Quality First Plumbing Executive Coatings Apartments.com Apartments, Etc. Premier Roofing FastSigns InStar Services SEPTEMBER 2011 • TRENDS | 29 AIMS UPDATE NAA/NMHC Comment on Proposed CMBS Risk Retention Rules T he National Apartment Association and National Multihousing Council have submitted comments on proposed risk retention rules for the securitized market. The rules implement key sections of last year’s Dodd-Frank financial reform law, including a provision requiring securitizers to retain 5% of the credit risk for new securities. Our comments touched on several areas where the proposal has the potential to adversely affect the availability and pricing of credit. We stress the importance of aligning the interests of borrowers and investors in the servicing function, explaining how the existing servicing arrangements have often failed to serve borrowers. We also urged regulators to allow more commercial real estatebased mortgages to be exempt from risk retention requirements, noting our sector’s historically strong loan payment performance. And we provided input on ways to implement the Dodd-Frank Act provisions that would allow the subordinated investor (i.e., the B-piece buyer) to meet the risk retention requirements. We noted that the proposed rule creates disincentives that could reduce the participation of B-piece buyers and adversely affect transaction pricing. Debt Limit Bill Omits Carried Interest, For Now The commercial real estate industry secured a victory when the debt limit bill enacted last week omitted a tax increase on carried interest. NAA/NMHC and a coalition of organizations had mounted an aggressive public relations campaign to oppose such a change after it was mentioned early in the negotiations by President Obama. Through media outreach and a coordinated advertising campaign in publications targeting Capitol Hill, we made the case that raising taxes on carried interest isn’t just a Wall Street issue and would have a serious detrimental impact on Main Street. POO Crew POO Bags! These high Quality, Biodegradable & Non-Toxic bags fit all Waste Stations at your community. LOCAL COMPANY! LOWEST PRICE GUARANTEED! FREE DELIVERY! 303.653.5355 info@crewpoo.com 30 | TRENDS • SEPTEMBER 2011 The threat of a future tax increase is far from over, however. The debt limit legislation created a deficit reduction panel of 12 yet-to-benamed members of Congress, which is charged with identifying $1.5 trillion in deficit reduction by Thanksgiving. Taxes, including carried interest as well as a possible scaleback of the mortgage interest deduction, may again be on the table. If the panel embraces the carried interest proposal, the threat would be even more serious than in the past because under the terms of the legislation if seven of the 12 panel members agreed on the package of recommendations it would move through the House and Senate under a fast-track procedure that would prevent it from being amended or altered. NAA/NMHC and our real estate partners will continue to make the case that a carried interest increase would harm our economic recovery and the production of affordable housing. ICC Alters Code Revision Process The International Code Council (ICC) has revamped its process for updating the 15 codes it publishes, beginning with the 2015 codes. In the past, all the codes were updated on the same schedule, and each update involved two rounds of hearings. The codes will now be divided into two groups, each with one round of hearings in a three-year code update cycle. Group A codes, which include the building, mechanical and plumbing codes, will have code development hearings in April 2012 and will be finalized in October 2012, even though they won’t be published until 2015. Proposed changes are due January 3, 2012. Group B codes, which include the residential, green building, fire, energy, existing building and property maintenance codes, will Let us help your company, group or club Get Noticed! Call today for Custom Embroidered Apparel, Uniforms, Workwear, Screen Printing, & Advertising Promotional Products GET NOTICED! Phone 303-410-0005 • Fax 303-410-9420 westminsterco@embroidme.com www.embroidme-westminsterco.com 11187 Sheridan Blvd., Unit 9 • Westminster, CO 80020 www.aamdhq.org be considered in April 2013 and finalized in October 2013. Proposed changes are due January 4, 2013. Members interested in submitting changes through NAA/NMHC for the Group A codes should forward their proposals to Ron Nickson by December 15. ICC has also created four new Code Action Committees (CAC) to allow members more input into the code development process. Recommendations from these four new CACs will have a major influence on the final actions taken during the code development process. You’ll be floored! See the new CIA at CommunityInteriors.com NAA/NMHC have a direct role in the three CACs that most directly affect the apartment industry. NMHC’s Ron Nickson has been selected to serve on the Sustainability, Energy and High Performance Building CAC. NMHC consultant Marshall Klein will serve on the Building CAC and NMHC consultant Jeff Shapiro will work on the Fire CAC. Upcoming Bed Bug/Pest Management Conference Apartment firms are advised of an upcoming conference targeting the topic of bed bugs. On September 25-27, BedBug Central is hosting BedBug University: North American Summit 2011 in Chicago. The event is multifamilyfocused and will review treatment methods, liability risks, treatment cost reductions and reputation management among many other topics. It will also include an exhibitor pavilion featuring 70 vendors demonstrating detection and treatment technologies. NAA Industry Mobilization Fund (IMF) Now Available to Support Advocacy Efforts The new NAA Industry Mobilization Fund (IMF) supports advocacy efforts to address issues of major significance to the apartment industry with potential national implications. Proposals for IMF funding can be submitted by an NAA Affiliate, the Board of Directors, the Legislative Committee or NAA staff. Examples include: • State and local advocacy campaigns, such as defeating rent control regulation, inspection ordinances or building code retrofit requirements • National advocacy efforts not supported through NAA’s government affairs program • Public opinion polling, such as identifying support for higher rents in exchange for greater energy efficiency in apartments • Research projects when the results could be utilized nationally, such as identifying alternatives to sprinkler retrofit mandates or economic impacts of rent control. • IMF awards cannot be used to fund campaign contributions for individuals running for elected office or that are in conflict with NAA policy positions. In addition, IMF awards cannot be used for legal action or support. (Legal requests are currently addressed through a specific line item in the NAA Government Affairs budget.) Additional AIMS Updates are available online at www.naahq.org. www.aamdhq.org SEPTEMBER 2011 • TRENDS | 31 ADVERTISING DIRECTORY Thank you to the following companies for their continued support of Apartment Trends. ADVERTISER PAGE ABC Apartment Solutions 22 Alliance Insurance Group 22 Apartment Book 15 Apartment Flags by Susan 22 Apartments Etc. Back Arbor Carpet 3 Belfor Restoration Inside Front Community Interiors 23, 31 Cort Furniture Rental 2 Drain-O-Rooter 22 EcoProjex 7 EmbroidMe 30 Executive Coatings 7 FastSigns 9 For Rent Media Solutions Inside Back Lynett Brockman & Assoc. 12 WELCOME NEW MEMBERS New Owner Members Asbury Arms Jon Lindell 4630 E. Asbury Circle Denver, CO 80222 Ph: (303) 818-7430 asbury.arms@gmail.com Units: 12 Fawn Merrill 5444 Havenhurst Cr. Rocklin, CA 95677 Ph: (916) 316-5834 cervata71@yahoo.com Units: 1 Griffis Group Residential, Inc Rex Gambrell 4600 S. Syracuse, Ste. 200 Denver, CO 80237 Ph: (303) 268-2121 F: (720) 524-5700 rex@griffisgroup.com www.griffisgroup.com Units: 0 Solomon Services, LLC Tom Teehan 5075 South Syracuse Street, Suite 800 Denver, CO 80237 Ph: (303) 995-5847 F: (303) 785-8071 Tom.Teehan@solomonserves.com www.solomonserves.com 30 Push Petal Pull 20 Quality First Plumbing 24 RenterReviewed.com 22 New Supplier Members Studio Victor Sanchez 19 32 | TRENDS • SEPTEMBER 2011 Metron-Farnier, Inc Sharon Rusnak 5665 Airport Blvd, Suite 105 Boulder, CO 80301 Ph: (303) 449-8833 F: (303) 449-1464 info@metronfarnier.com www.metronfarnier.com Multifaceted Solutions, LLC Brandon Hegland 5650 Greenwood Plaza Blvd., #105 Greenwood Village, CO 80111 Ph: (720) 363-5078 F: (303) 649-0705 brandon@multifacetedsolutions.com www.multifacetedsolutions.com The Poo Crew 13 Economy Asphalt & Concrete Services, LLC Scott M. Hardy 6480 West 64th Ave. Arvada, CO 80003 Ph: (303) 398-7080 F: (303) 421-7451 shardy.mhill@comcast.net McWhinney Ginger Dodge 2725 Rocky Mountain Ave., #200 Loveland, CO 80538 Ph: (970) 962-9990 F: (970) 635-3003 gingerd@mcwhinney.com www.mcwhinney.com Units: 300 TeJon and Virginia LLC Robert Abeyta 1380 W. Alaska Pl., Denver, CO 80223 Ph: (303) 204-0584 robertabeyta62@gmail.com Units: 1 Spire Design Studio Dogwood Building Supply Contessa Simmons 328 N. Spring Street Winston Salem, NC 27101 Ph: (336) 650-9724 F: (336) 722-8800 contessa.simmons@ dogwoodbuildingsupply.com Brannan Companies Dean Rossi 2500 E. Brannan Way Denver, CO 80229 Ph: (303) 534-1231 F: (303) 534-1236 drossi@brannan1.com www.brannan1.com Terri Norvell Company Terri Norvell 11780 Perry Street Westminster, CO 80031 Ph: (303) 439-0077 F: (303) 438-2466 terri@terrinorvell.com www.TerriNorvell.com www.aamdhq.org Marketplace Network Where social media meets lead generation. to ForRent.com Connect. to the over 500 million users on Facebook Converse. with nearly 1 million apartment seekers on Oodle’s Network Convert. their online interest to qualified LEADS™ FOR MORE INFORMATION, PLEASE CONTACT YOUR LOCAL ACCOUNT EXECUTIVE AT 1.888.228.2334 TODAY! ® PERIODICALS Apartment Association of Metro Denver 3773 Cherry Creek North Dr. , Suite 1001 Denver, Colorado 80209 (303) 329-3300 TIME VALUE MATERIAL apartments etc – Leases, not Leads Our Multi-faceted Marketing Program has proven success. Based on four key components, apartments etc offers a fresh approach to marketing for the apartment industry. 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