Automotive Marketing Materials

Automotive
Marketing Materials
Protect Against the Unexpected…Drive with Confidence
Coverage Options
Rising Repair Costs
Repair
Cost Today
PRIMARY
In 5 Years*
1
4x4
2
Additional Benefits
Rental Car Reimbursement
3
Components 1–3: Engine, Transmission, and Drive Axle/Four Wheel Drive
Engine
$6,226
$7,218
Transmission Replacement
$4,285
$4,967
Navigation
$2,074
$2,404
Steering Gear
$1,399
$1,622
Audio
$1,380
$1,600
Air Conditioning System
$1,361
$1,578
DVD Player
$1,322
$1,533
Power Running Boards
$1,202
$1,393
Struts
$983
$1,140
Radiator
$729
$845
SECURE
1
Auto Brochure, Maintenance Brochure,
Commercial Brochure, and Ultra Plus Brochure
Fuel Pump
$683
$792
$578
$670
Alternator
$569
$660
Water Pump
$525
$609
Starter
$508
$589
Power Window Motor
$392
$454
*Based on annual inflation of 3%
Repair cost estimates are based on the Administrator’s internal claims
adjusting data and may not reflect actual costs. Specific costs vary by
vehicle and repair facility.
2
3
4
5
6
7
8
Components 1–8: Engine, Transmission, Drive Axle/Four Wheel Drive, Suspension, Steering, Electrical,
Brakes, and Air Conditioning
Emergency Travel Interruption
Manufacturer’s Warranty Deductible
PREMIER
4x4
1
2
3
4
5
6
7
8
9
Future Contract Option
Components 1–9: Engine, Transmission, Drive Axle/Four Wheel Drive, Suspension, Steering, Electrical,
Brakes, Air Conditioning, and Fuel
ELITE
4x4
1
Back-up Camera
Towing
Roadside Assistance
4x4
2
3
4
5
6
7
8
9
10
11
Seals and Gaskets: Coverage provided for covered components on vehicles with up to
a maximum of 100,000 miles at time of contract purchase only.
Components 1–11: Engine, Transmission, Drive Axle/Four Wheel Drive, Suspension, Steering, Electrical,
Brakes, Air Conditioning, Fuel, Cooling, and High-Tech Accessories
ULTRA
Components are covered in the event of mechanical breakdown caused by failure of a covered
part or faulty workmanship by the manufacturer. Primary and Secure coverage options do not
include wear and tear. Certain conditions and components are excluded, such as inadequate
maintenance of the vehicle, corrosion, and parts designed for limited life such as bulbs, filters,
and brake pads. See the Non-Covered Parts and Services and Non-Covered Conditions sections
of the service contract for complete details.
4x4
1
2
3
4
5
6
7
8
9
10
11
12
Components 1–12: Engine, Transmission, Drive Axle/Four Wheel Drive, Suspension, Steering, Electrical,
Brakes, Air Conditioning, Fuel, Cooling, High-Tech Accessories, and Additional Non-Excluded Items
Manufacturer’s Limited Warranty
Components
High-Tech Accessories
Cooling System
Fuel System
Air Conditioning
Brakes
Electrical
Steering
Suspension
Drive Axle
Transmission
Engine
Seals and Gaskets
MasterTech enhances protection around the factory
extended powertrain or certified pre-owned coverage
Typical Factory
Warranty Period
Extended Powertrain Coverage
This document should not be relied upon solely when purchasing a service contract. For exact details, please review the
service contract itself.
Vehicle Ownership Period
Benefits are provided by Federal Warranty Service Corporation with the following exceptions: Florida – United Service
Protection, Inc., P.O.Box 21647, St. Petersburg, Florida 33742, Florida License #60016; California, Louisiana,
and Washington – United Service Protection Corporation; Oklahoma – Assurant Service Protection Inc.; Massachusetts – the
Selling Dealer.
Auto Desk Mat
Claim Procedures
When a MasterTech service contract holder reports a mechanical problem that may be covered by the
vehicle service contract, follow these procedures:
1
Secure a copy of the customer’s MasterTech Vehicle
Service Contract, the contract number, the Vehicle
Identification Number, or the customer’s complete name
and address, and the name of the selling dealer.
2
Verify the service contract time and mileage limits to
ensure the vehicle service contract is still in force, and
that the vehicle in for repairs is the covered vehicle. If
the contract has expired, please advise the customer
accordingly.
3
7
8
9
Review the maintenance records and receipts provided
by the customer to confirm that the required vehicle
maintenance has been performed.
4
To facilitate prompt claim handling, we require repair
costs to be itemized including part numbers and labor
times, separated between covered and non-covered
repairs. Please include the authorization number and the
customer’s signature when faxing the claim for payment.
5
6
Review the deductible with the customer. Deductibles will
vary depending on the coverage selected.
Rental reimbursement is authorized according to the
terms of the stated rental benefit and will not exceed the
rental limits of the contract. See the contract for additional
details.
10
11
Sublet repairs pay an additional 10% of the repair bill to
cover your cost of handling the additional paperwork and
shall not exceed $35.00.
All claims require pre-approval. Contact the administrator
prior to initiating any teardown or repairs.
The contract does not cover a mechanical breakdown
or failure due to abuse or neglect. The service contract
does not cover any failure while under the manufacturer’s
warranty or recall, whether the manufacturer honors
such warranty or not. Modified or converted vans, and/
or modifications to any other types of vehicles are not
covered under this VSC, unless such modifications
or conversions are performed at the factory by the
vehicle’s manufacturer or by an authorized conversion
company and the appropriate surcharge has been
paid. See the contract for additional details.
Obtain the customer’s authorization for any
teardown and/or diagnosis. The customer will be
responsible for teardown or diagnostic charges
for non-covered repairs.
1. Submit the following items to American Financial Warranty
Corporation within 2 business days of the service contract
purchase date:
• The original Administrator and Lienholder copy of the
MasterTech Vehicle Service Contract showing
Service Payment Plan (SPP) as the lienholder
• The original executed copy of the MasterTech Payment
Plan Retail Installment Contract
• The customer’s voided check, if applicable
• A MasterTech Payment Plan remittance register
The 12- or 18-month interest free installment plan is perfect for
customers who would like to purchase their vehicle with cash or
already have pre-arranged financing. Customers visiting the service
drive who wish to purchase a MasterTech Vehicle Protection Plan after
they have purchased their vehicle can benefit from this option also.
Selling a Contract
Customers who purchase an eligible MasterTech Vehicle Protection Plan
may use the MasterTech Payment Plan option by:
1. Signing the MasterTech Payment Plan Retail Installment Contract.
2. Paying a minimum down payment of 10% of the service contract
purchase price.
3. Paying the remaining customer purchase price in 12 or 18 equal
monthly installments made by:
• Direct debit from a customer’s checking account or
• Monthly charge to the customer’s MasterCard, Visa, or Discover
credit/debit card
2. Send all submissions to:
American Financial Warranty Corporation
Post Office Box 7719
The Woodlands, Texas 77387
American Financial
Warranty Corporation
Post Office Box 7719
The Woodlands, Texas 77387
Phone: 800.964.4811
Fax: 832.813.0576
Dealer Fee
$105
$160
7% amount financed
Maximize all of your
sales opportunities!
MasterTech Service Drive:
• Offers convenient and effective point of
sale materials
3. You will be paid (the amount financed less the Dealer
Cost of the contract, less the Payment Plan Dealer fee)
on or about the 10th day of the month following receipt of
the second installment from the customer. You keep the
down payment.
• Consumer website (www.MasterTechVPP.com)
• Provides service contract eligibility up to
current plus 11 model years and 100,000
miles with the required inspection
• Increases customer retention
Simple Contracting:
• Instantly rate/price and print contracts in the
service drive
• Quick and simple process for customers
• Offers electronic signature technology
12-Month Payment Plan is available for service contracts that provide a
minimum term of 24 months and 24,000 miles of coverage.
Amount Financed
Under $1,750*
$1,750 to $2,749*
$2,750 or more*
Submit claims to:
Dealership name, address, and phone number
Customer’s full name
Customer’s contract number
Year, make, model, and VIN of vehicle
Current odometer reading
Description of mechanical problem including:
the customer complaint, cause of mechanical
problem, and the corrective action needed
• Cost of repair with part numbers, MSRP pricing,
and labor amount
Submitting Business
The MasterTech Payment Plan is an interest free installment payment
plan available for your customers to purchase a vehicle service contract
independent from vehicle financing.
Dealer Fees and Service
Contract Term Requirements
Make an estimate of repair costs prior to calling
for authorization.
For claim authorization or contract information, please call toll-free at 800.964.4811
with the following information:
•
•
•
•
•
•
Payment Plans
Dealer Fee Refund
**$55
**$60
**50% of dealer fee
18-Month Payment Plan is available for service contracts that provide a
minimum term of 36 months and 36,000 miles of coverage.
Amount Financed
Dealer Fee
Dealer Fee Refund
Under $1,750*
$160
**$60
$1,750 to $2,749*
$260
**$110
$2,750 or more*
10% amount financed
**50% of dealer fee
INNOVATIVE TECHNOLOGY. SUPERIOR PROCESS.
* The amount financed may not exceed the higher of either of the following amounts:
$1,000 over the Dealer Cost or 200% of the Dealer Cost.
** If cancelled before the 3rd payment.
You will be given an authorization number to proceed with the
repair, provided the repair is covered by the service contract.
Please submit all claim paperwork within 30 days of the repair
order date.
Approved claims may be paid by a corporate credit card.
Payment will be made upon receipt of a completed invoice
that is signed by the customer. (Please call for details)
Post Office Box 7719 | The Woodlands, Texas 77387 | 800.964.4811
AFWC/SPPIS (04/14)
AFWC/ACP (04/14)
Claim Procedure Sheet
Payment Plan Sheet
Service Drive Flyer
SCHEDULED MAINTENANCE PROGRAM
Claim Procedures
1
Secure a copy of the customer’s MasterTech Scheduled
Maintenance contract, the contract number, the Vehicle
Identification Number (VIN), or the customer’s complete
name and address, along with the name of the selling dealer.
2
Verify the scheduled maintenance contract time limits to
ensure that the MasterTech Scheduled Maintenance contract
is still in force, and that the vehicle in for maintenance is the
covered vehicle. If the contract has expired, please advise
the customer accordingly.
3
4
To verify customer’s maintenance coverage you can either
access the customer’s scheduled maintenance contract via
MasterTech Online or contact the administrator by calling
800.964.4811.
To facilitate prompt claim handling, we require scheduled
maintenance service costs to be itemized including
part numbers and labor amount, separated between
covered and non-covered services or repairs. Please
make sure to include the contract holder’s signature
on the invoice when faxing the claim in for payment.
For claim authorization or contract information, please call toll-free at 800.964.4811 with the
following information:
•
•
•
•
•
•
Roadside Assistance
If a breakdown occurs, please refer to the
PROCEDURES IN THE EVENT OF BREAKDOWN
section of the enclosed service contract.
Dealership name, address, and phone number
Customer’s full name
Customer’s contract number
Year, make, model, and VIN of vehicle
Current odometer reading
Maintenance services requested by contract holder
1.866.300.8579
800.964.4811 | www.MasterTechVPP.com
Towing | Fluid Delivery | Battery Start Service
Spare Tire Mounting Assistance | Lock-out Service
Please submit all claim paperwork to the administrator within 30 days of the scheduled maintenance service date.
Approved claims may be paid by a corporate credit card. Payment will be made upon receipt of a completed invoice
that is signed by the contract holder.
Submit claims to:
Roadside Assistance Card
American Financial Warranty Corporation
Post Office Box 7719
The Woodlands, Texas 77387
Phone: 800.964.4811
Fax: 832.813.0576
AFWC/ACH (04/14)
AFWC/SMCP (08/14)
Scheduled
Maintenance Sheet
Contract Holder
Order online at www.AFASinc.com or call 800.967.3633
Automotive
Marketing Materials
To participate
in the MasterTech
Rewards Program:
1) Visit www.AFASinc.com
2) Click on the MasterTech Rewards card
3) Click on the New Participant Enrollment link
4) Watch the program tutorial
5) Complete the enrollment form
6) Complete and return the W-9 form
7) Print your recipient ID on all eligible contracts
8) Enjoy the rewards!
Dealer principal authorization required for participation.
Certain restrictions may apply.
Protect Yourself from
the Risk of Rising
Vehicle Repair Costs
Ask for details today!
The more MasterTech
Service Contracts
you sell, the more
points you earn!
Driving with Confidence
Protection Against Unexpected Repairs
Rental Reimbursement
Towing Benefit
24-Hour Roadside Assistance
Emergency Travel Expense Reimbursement
AFWC/RCRC (04/14)
(Your MasterTech Rewards Recipient ID #)
Benefits are provided by Federal Warranty Service Corporation with the following exceptions:
Florida – United Service Protection, Inc., P.O. Box 21647, St. Petersburg, Florida 33742,
Florida License #60016; California, Louisiana and Washington – United Service Protection
Corporation; Oklahoma – Assurant Service Protection Inc.; Massachusetts – the Selling Dealer.
See service contract for details.
8 0 0 . 9 6 7. 3 6 3 3 | w w w. A F A S i n c . c o m
AFWC/AHT (04/14)
Folder
Mirror Hang Tag
Vehicle’s Warranty Poster
on a metal canvas.
Available sizes:
20x24 or 24x36
(dealership charge applies,
please call for pricing)
Rip Rack Card
Sticker
Order online at www.AFASinc.com or call 800.967.3633
Powersports
Marketing Materials
Powersports Desk Mat
Powersports
On-Road Brochure and
Off-Road Brochure
Powersports Claim Procedures
When a MasterTech service contract holder reports a mechanical problem that may be covered by the
service contract, follow these procedures:
1
Secure a copy of the customer’s MasterTech Unit Service
Contract, the contract number, the VIN/Hull ID Number,
or the customer’s complete name and address, and the
name of the selling dealer.
2
Verify the service contract term limits to ensure the unit
service contract is still in force, and that the unit in for
repairs is the covered unit. If the contract has expired,
please advise the customer accordingly.
3
Review the maintenance records and receipts provided by
the customer to confirm that the required unit maintenance
has been performed.
4
To facilitate prompt claim handling, we require repair
costs to be itemized including part numbers and labor
times, separated between covered and non-covered
repairs. Please include the authorization number and the
customer’s signature when faxing the claim for payment.
5
Review the deductible with the customer. Deductibles will
vary depending on the coverage selected.
6
Rental reimbursement is authorized according to the
terms of the stated rental benefit and will not exceed the
rental limits of the contract. See the contract for additional
details.
7
Sublet repairs pay an additional 10% of the repair bill to
cover your cost of handling the additional paperwork and
shall not exceed $35.00.
8
All claims require pre-approval. Contact the administrator
prior to initiating any teardown or repairs.
9
The contract does not cover a mechanical breakdown
or failure due to abuse or neglect. The service contract
does not cover any failure while under the manufacturer’s
warranty or recall, whether the manufacturer honors
such warranty or not.
10
Obtain the customer’s authorization for any teardown
and/or diagnosis. The customer will be responsible
for teardown or diagnostic charges for non-covered
repairs.
11
Make an estimate of repair costs prior to calling
for authorization.
Submitting Business
The MasterTech Payment Plan is an interest free installment payment
plan available for your customers to purchase a vehicle service contract
independent from vehicle financing.
1. Submit the following items to American Financial Warranty
Corporation within 2 business days of the service contract
purchase date:
• The original Administrator and Lienholder copy of the
MasterTech Vehicle Service Contract showing
Service Payment Plan (SPP) as the lienholder
• The original executed copy of the MasterTech Payment
Plan Retail Installment Contract
• The customer’s voided check, if applicable
• A MasterTech Payment Plan remittance register
The 12- or 18-month interest free installment plan is perfect for
customers who would like to purchase their vehicle with cash or
already have pre-arranged financing. Customers visiting the service
drive who wish to purchase a MasterTech Vehicle Protection Plan after
they have purchased their vehicle can benefit from this option also.
Selling a Contract
Customers who purchase an eligible MasterTech Vehicle Protection Plan
may use the MasterTech Payment Plan option by:
1. Signing the MasterTech Payment Plan Retail Installment Contract.
2. Paying a minimum down payment of 10% of the service contract
purchase price.
3. Paying the remaining customer purchase price in 12 or 18 equal
monthly installments made by:
• Direct debit from a customer’s checking account or
• Monthly charge to the customer’s MasterCard, Visa, or Discover
credit/debit card
American Financial
Warranty Corporation
Post Office Box 7719
The Woodlands, Texas 77387
Phone: 800.964.4811
Fax: 832.813.0576
Dealer Fee
$105
$160
7% amount financed
1) Visit www.AFASinc.com
2) Click on the MasterTech Rewards card
3) Click on the New Participant Enrollment link
4) Watch the program tutorial
5) Complete the enrollment form
6) Complete and return the W-9 form
7) Print your recipient ID on all eligible contracts
8) Enjoy the rewards!
3. You will be paid (the amount financed less the Dealer
Cost of the contract, less the Payment Plan Dealer fee)
on or about the 10th day of the month following receipt of
the second installment from the customer. You keep the
down payment.
Dealer principal authorization required for participation.
Certain restrictions may apply.
The more MasterTech
Service Contracts
you sell, the more
points you earn!
12-Month Payment Plan is available for service contracts that provide a
minimum term of 24 months and 24,000 miles of coverage.
Amount Financed
Under $1,750*
$1,750 to $2,749*
$2,750 or more*
Submit claims to:
To participate
in the MasterTech
Rewards Program:
2. Send all submissions to:
American Financial Warranty Corporation
Post Office Box 7719
The Woodlands, Texas 77387
Dealer Fees and Service
Contract Term Requirements
For claim authorization or contract information, please call toll-free at 800.964.4811
with the following information:
• Dealership name, address, and phone number
• Customer’s full name
• Customer’s contract number
• Year, make, model, and VIN of unit
• Description of mechanical problem including:
the customer complaint, cause of mechanical
problem, and the corrective action needed
• Cost of repair with part numbers, MSRP pricing,
and labor amount
Payment Plans
Dealer Fee Refund
**$55
**$60
**50% of dealer fee
18-Month Payment Plan is available for service contracts that provide a
minimum term of 36 months and 36,000 miles of coverage.
Amount Financed
Dealer Fee
Dealer Fee Refund
Under $1,750*
$160
**$60
$1,750 to $2,749*
$260
**$110
$2,750 or more*
10% amount financed
**50% of dealer fee
AFWC/RCRC (04/14)
* The amount financed may not exceed the higher of either of the following amounts:
$1,000 over the Dealer Cost or 200% of the Dealer Cost.
** If cancelled before the 3rd payment.
You will be given an authorization number to proceed with the
repair, provided the repair is covered by the service contract.
Please submit all claim paperwork within 30 days of the repair
order date.
(Your MasterTech Rewards Recipient ID #)
8 0 0 . 9 6 7. 3 6 3 3 | w w w. A F A S i n c . c o m
Approved claims may be paid by a corporate credit card.
Payment will be made upon receipt of a completed invoice
that is signed by the customer. (Please call for details)
Post Office Box 7719 | The Woodlands, Texas 77387 | 800.964.4811
AFWC/SPPIS (04/14)
AFWC/PCP (09/14)
Powersports
Claim Procedure Sheet
Payment Plan Sheet
Rip Rack Card
Roadside Assistance
If a breakdown occurs, please refer to the
PROCEDURES IN THE EVENT OF BREAKDOWN
section of the enclosed service contract.
1.866.300.8579
800.964.4811 | www.MasterTechVPP.com
Towing | Fluid Delivery | Battery Start Service
Spare Tire Mounting Assistance | Lock-out Service
Roadside Assistance Card
AFWC/ACH (04/14)
Contract Holder
Folder
Order online at www.AFASinc.com or call 800.967.3633
Powersports
Marketing Materials
Powersports Warranty Poster
on a metal canvas.
Available sizes:
20x24 or 24x36
(dealership charge applies,
please call for pricing)
Sticker
Order online at www.AFASinc.com or call 800.967.3633