health - CSSS du Sud de Lanaudière

Access Guide
HEALTH
and
SOCIAL
SERVICES
TABLE
OF CONTENTS
The mission of the CSSS du Sud de Lanaudière (health and
social services centre) consists of working with community
resources to improve the health and well-being of the
population of the MRC Les Moulins and L'Assomption
(regional county municipalities).
The CSSS includes the following facilities:
Hôpital Pierre-Le Gardeur 450 654-7525 or 1 888 654-7525
Pavillon Desrosiers-Langlois
450 470-2670
CLSC Lamater (community service centre) 450 471-2881
CLSC Meilleur (community service centre) 450 654-9012
Centre d'hébergement des Deux-Rives
450 585-4884
Centre d'hébergement de L’Assomption
450 589-2101
Centre multivocationel Claude-David
450 654-7229
Specimen centres
4
Appointment centres
4
Flu vaccination
4
Health insurance card
4
Children, youth and families
6
General services
10
Medical clinics - MRC de L'Assomption
13
List of CSSS facilities
14-15
Medical clinics - MRC Les Moulins
16
The elderly and persons with diminishing abilities
18
Your satisfaction
21
Volunteering
22
Support from our Foundation
23
www.csss.sudlanaudiere.ca
Important telephone numbers
24
www.facebook.com/CSSSSudLanaudiere
Searching for a family doctor
28
This Health Access Guide provides an overview of the primary
health and social services offered in the region and how to
best access them.
Keep this guide handy!
TOLL-FREE NUMBER
CSSS DU SUD DE LANAUDIÈRE
1 888 654-7525
This Health Access Guide was prepared by the CSSS du Sud de Lanaudière's
Communications department in conjunction with its directorates.
© Centre de santé et de services sociaux du Sud de Lanaudière
Photographs: Shutterstock
This Guide is available at www.csss.sudlanaudiere.ca.
Data in this Guide, valid at the time of its production, i.e., in May 2014,
are subject to change.
Graphic design: Urbain communications, www.urbaincom.com
Une version française est disponible sur notre site web : www.csss.sudlanaudiere.ca
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WHERE TO GO
WALK IN SPECIMEN CENTRES
(WITHOUT AN APPOINTMENT)
Monday to Friday, from 6:15 a.m. to 9:45 a.m.
Closed on statutory holidays.
3195, boul. de la Pinière, Terrebonne
450 471-2881
1124, boul. Iberville, # 200, Repentigny
450 654-1023, then dial 1
APPOINTMENT CENTRES
If you need to make an appointment for services at a CSSS
facility, contact one of the following appointment centres:
CLSC Lamater: 450 471-2883
CLSC Meilleur: 450 654-3879
Pierre-Le Gardeur hospital: 450 581-3020
FLU VACCINATION
Getting vaccinated is a good way of protecting yourself
against flu and pneumococcus. Free vaccines are made
available to the members of high-risk groups each fall.
Check the ads in your local newspaper for more information,
or go to www.csss.sudlanaudiere.ca.
RENEWING YOUR HEALTH INSURANCE CARD
Should your health insurance card not be automatically
renewed when you renew your driver’s license, you can have
it authenticated at your CLSC. Simply go to the reception area
at one of the following CLSCs, remembering to bring along
all of the required documents:
• 193, boul. Lacombe, Repentigny (Le Gardeur sector)
• 1317, boul. des Seigneurs, Terrebonne
Régie de l’assurance maladie du Québec
(Quebec Health Insurance Board):
514 864-3411 or www.ramq.gouv.qc.ca
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CHILDREN,
YOUTH
AND FAMILIES
Our resources offer the services of professionals dedicated
to listening, offering support, providing care and referring
children, youth and families to the most appropriate
resources.
Important: Under the Civil Code of Québec, youth aged 14 years
or older can obtain health services without the authorization of
their parents and this with the utmost confidentiality.
POSTNATAL VISITS
PRENATAL COURSES
The vaccines listed in your child's vaccination schedule can be
received at any of the local community service centres (CLSCs) in
the territory. An appointment is required for
children between the ages of 0 and 4:
CLSC Lamater: 450 471-2881, extension 4261
CLSC Meilleur: 450 654-3498
Children in primary or secondary school are vaccinated
in CLSCs or by nursing teams visiting area schools as part
of a provincial program.
Offered by community organizations, prenatal courses
provide parents-to-be with support and advice on how to
best cope with pregnancy and the birth of their child,
as well as their newborn's first few days. Fees apply.
MRC Les Moulins
Carrefour familial des Moulins : 450 492-1257
MRC de L’Assomption
Centre RE-Naissance : 450 474-1164
Maison de la famille La Parenthèse : 450 582-2677
These prenatal courses also include a visit to the
maternity ward at Pierre-Le Gardeur hospital prior to your
child’s birth. Visits are also possible for those not enrolled
in prenatal courses.
For an appointment, call 450 654-7525, extension 12156
MIDWIFE SERVICES
Midwives provide personalized and comprehensive services to
women undergoing normal pregnancies. Couples can choose
to give birth at home, in a hospital setting or at the Maison de
naissances de Blainville birthing house.
450 471-1403 (covered by the RAMQ)
OLO PROGRAM
The OLO program (eggs, milk and oranges) seeks to foster
the birth of healthy babies by helping pregnant women on a
tight budget eat well-balanced meals. For more information
on this program, contact your CLSC.
CLSC Lamater: 450 471-2881, extension 4064
CLSC Meilleur: 450 654-7229, extension 61210
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All new parents in the territory are visited by a nurse within
24 to 72 hours of the mother’s release from the hospital. These
professionals offer support, particularly with regard to breast feeding,
answer any questions and ensure that everything is going well.
VACCINATIONS
SERVICES FOR NURSING OR YOUNG INFANTS
If you are the parents of a newborn or young infant,
your CLSC can help. The services offered include:
• Personalized follow-up for parents in challenging situations.
• Consulting services in the areas of psychology, nutrition,
speech therapy, psychoeducation, social work, nursing and
specialized education.
CHILD DEVELOPMENT
• Are you concerned with your child’s development
(motor skills, communication, socialization)? Your CLSC
can provide you with speech therapy, ergotherapy and
psychoeducational services.
• CRÉDEL, the regional child development evaluation agency
for the Lanaudière region, offers diagnostic evaluations of
children between the ages of 0 and 5. For more information,
speak with your physician or local CLSC.
ADOPTION
Bringing home an adopted child can be quite challenging on a number of fronts. A special CLSC team offers relevant psychosocial and
psychological health and support services.
To submit a service request:
Accès-Liaison-Jeunesse: 450 471-2951
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CHILDREN,
YOUTH
AND FAMILIES
PERINATAL GRIEF
SERVICES OFFERED IN SCHOOLS
Are you having a hard time recovering from a miscarriage
or other pregnancy loss and resuming your regular activities?
Services tailored to your specific needs are available.
CLSC Lamater: 450 471-2881, extension 4249
CLSC Meilleur: 450 654-9012
Local community service centres (CLSCs) cooperate with
school authorities to offer a wide variety of services.
Primary school:
psychosocial services; vaccination of
4th grade students; group activities on
healthy lifestyle habits, sexuality and
safety; preschool vaccines (at CLSCs);
dental hygiene; screening of youth at
greater risk for cavities; and, addition
of teeth sealant.
Secondary school:
vaccination of students in the 9th grade
(secondary 3); screening for blood-borne
and sexually transmitted infections; emergency contraceptive pills; pregnancy tests;
contraceptive devices; smoking cessation
support and prevention; psychosocial services.
PSYCHOSOCIAL AND MENTAL
HEALTH SERVICES
Your CLSC psychological services unit can provide you with
support and help in dealing with family-related problems such
as parent-child or parent-adolescent conflicts, behavioural
problems or child social adaptation difficulties.
Should the issue in question be associated to a mental health
problem that is detrimental to your child's daily activities,
a multidisciplinary team will provide you with advice and
support or refer you to the appropriate resources.
Accès-Liaison-Jeunesse: 450 471-2951
PHYSICAL DISABILITIES, INTELLECTUAL
DISABILITIES AND PERVASIVE
DEVELOPMENT DISORDERS
Our CLSCs offer the following services to you and your
loved ones: global evaluation of needs, psychosocial support,
help in identifying respite or residential and long-term care
resources, and any necessary referrals.
Accès-Liaison-Jeunesse: 450 471-2951
INTEGRATED PERINATAL AND EARLY CHILDHOOD SERVICES (SIPPE)
These services were developed for families and
soon-to-be-parents, where :
• the young pregnant woman or mother is under 20 years
of age and has not obtained a high-school diploma OR
is in a low-income group;
• the young pregnant woman or mother is over 20 years of
age and has not obtained a high-school diploma AND
is in a low-income group.
Follow-up is offered to parents and children according to expressed
needs. The team is comprised of various health professionals who
cooperate with community organizations and daycare services.
CLSC Lamater: 450 471-2881, extension 4064
CLSC Meilleur: 450 654-7229, extension 61210
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CLINICS FOR YOUTH BETWEEN
THE AGES OF 12 AND 21
Youth clinics offer free and confidential nursing, medical and
psychosocial services, including contraceptive devices, pregnancy
tests, emergency contraceptive pills, information and referrals
for the voluntary termination of pregnancy, screening for
blood-borne and sexually transmitted infections (treatment and
follow-up), vaccination, and varied services for youth with
problems of a personal nature (listening, follow-up and referrals).
Consultations with a nurse or psychosocial professional
are available with or without an appointment.
Appointments are, however, required for all medical consultations.
For more information on the clinics' hours of operation:
CLSC Lamater youth clinic
1273, boul. des Seigneurs, Terrebonne, 450 471-2885
CLSC Meilleur youth clinic
1124, boul. Iberville, Repentigny, 450 654-1023 ext. 200
SERVICES FOR VICTIMS OF SEXUAL ABUSE
The CSSS du Sud de Lanaudière is the regional centre mandated
to extend medical follow-up and psychosocial support services
to sexual assault victims (aged 0 to 17 years) and their families.
The team consists of a physician, a nurse and a social worker.
450 654-1023, extension 257 or 1 866 423-2287
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GENERAL
SERVICES
The CSSS du Sud de Lanaudière staff focuses on extending
its expertise to help make accurate diagnoses, provide
appropriate care and offer psychosocial support as needed.
PIERRE-LE GARDEUR HOSPITAL
The Pierre-Le Gardeur hospital offers emergency medical
services, physical health care for adults and children, a wide
variety of diagnostic examinations, general and specialized
surgical interventions, psychiatric services and rehabilitation
services.
Pierre-Le Gardeur hospital
911, montée des PionniersTerrebonne (Lachenaie sector)
450 654-7525 /1 888 654-7525
On-site parking is available for a fee.
VISITING HOURS
General visiting hours at the hospital are the same on most
units, namely: Every day between 11:00 a.m. and 8:30 p.m.,
for all areas except the intensive care unit, surgical ward,
outpatient surgical ward, maternity ward, paediatric unit, and
palliative care ward. We recommend that you call the hospital
for specific and updated information prior to visiting.
www.csss.sudlanaudiere.ca (hospitalization section)
1 888 654-7525
All visitors must be at least 14 years of age.
HOSPITAL - SPECIALIZED CLINICS
• Adult cancer centre: chemotherapy treatments.
• Renal replacement therapy: regular, semi-autonomous
dialysis and renal failure prevention clinics.
CLSCs (LOCAL COMMUNITY SERVICES
CENTRES) - SPECIALIZED CLINICS
- Smoking cessation centre: help and support for those
who wish to stop smoking
CLSC Lamater: 450 471-2881, extension 4311
CLSC Meilleur: 450 654-9012, extension 344
- Asthma education centre: help in better controlling
this illness
CLSC Lamater: 450 471-2881, extension 4152
CLSC Meilleur: 450 654-9012, extension 344
- Voluntary pregnancy termination: reception, information
and referrals
- Screening for blood-borne and sexually
transmitted infections:
•1317, boul. des Seigneurs, Terrebonne
Tuesdays between 5:00 p.m. and 8:00 p.m.
•193, boul. Lacombe, Repentigny (Le Gardeur sector)
With an appointment: 450 654-3879
SERVICES FOR VICTIMS OF SEXUAL
ASSAULT
Nurses and social workers at Pierre-Le Gardeur hospital are
specially trained to welcome and provide support to sexual
assault victims, to gather the necessary specimens with the
utmost respect while ensuring patient confidentiality. Victims
are subsequently referred to the appropriate resources.
For specialized support services for sexual assault victims
aged between 0 and 17 as well as the members of their
family, see page 9.
450 654-1023, extension 257 or 1 866 423-2287
• Diabetes clinic: education of patients with the disease.
• COPD clinic: education and advice regarding chronic
obstructive pulmonary disease.
• MS (SEP) clinic: for information and recommendations
regarding multiple sclerosis
• Heart failure (IC) clinic: for information and recommendations regarding heart failure
• Specialized paediatric clinics.
Pavillon Desrosiers-Langlois 450-470-2670 or 1 888 654-7525
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PALLIATIVE CARE CENTRE
Maison Adhémar-Dion is a palliative care centre with the
mission of offering free services to adults at the end of their
lives, and this to ensure that they can spend their remaining
days in a peaceful, calm and warm environment, supported
by a caring team and surrounded by their loves ones.
4500, montée Saint-Charles
Terrebonne (Lachenaie sector)
450 932-0870
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GENERAL
SERVICES
PSYCHOSOCIAL AND MENTAL
HEALTH SERVICES
Are you going through a difficult period subsequent to a
separation, a family conflict or the death of a loved one?
Do you find yourself having suicidal thoughts? If so, call
your CLSC to speak to a counsellor who will, depending
on your situation, provide you with information or refer you
to the appropriate resources. Professional support is also
available if you or a loved one are affected by a mental illness.
CLSC Lamater: 450 471-2881
MEDICAL
CLINICS
MRC DE L’ASSOMPTION
UNITÉ DE MÉDECINE
FAMILIALE (UMF) DU
CSSS DU SUD
DE LANAUDIÈRE
135, boul. Claude-David
Repentigny
450 654-2911
GMF VALMONT-BOISÉLANAUDIÈRE
(CENTRE DE SANTÉ
LANAUDIÈRE)
CLSC Meilleur: 450 654-9012
288, boul. Larochelle, bur. 210
Repentigny
Outside of regular business hours: Info-Santé 811
450 581-2120
For mental health services, your doctor can refer you to the
guichet d’accès en santé mentale by faxing a request for
consultation to 450 471-2154.
GMF SAINT-PAUL
COMMUNITY ORGANIZATION
Community organization resources are active in the areas
of health and social services, with the goal of:
• Enabling citizen groups with shared problems to organize
themselves.
• Supplying assistance for the introduction of new resources.
• Supporting existing non-profit organizations.
• Contributing to consensus-building among community
resources.
CLSC Lamater: 450 471-2881
447, rue Saint-Paul, bur. 200
Repentigny
GMF LE GARDEUR
(CLINIQUE MÉDICALE LE
GARDEUROIS)
155, boul. Lacombe, bur.130
Repentigny, secteur Le Gardeur
450 582-5551
GMF VALMONT-BOISÉLANAUDIÈRE
(CLINIQUE MÉDICALE
VALMONT)
783, rue Notre-Dame, bur. 101
Repentigny
450 582-1260
GMF DE L’ASSOMPTION
(CLINIQUE MÉDICALE
DE L’ASSOMPTION)
814, boul. L’Ange-Gardien
bur. 201, L’Assomption
450 585-3232
450 589-5778
CLINIQUE MÉDICALE
DE REPENTIGNY
CLINIQUE MÉDICALE
DE L’ÉTOILE
520, rue Notre-Dame
Repentigny
450 585-1620
GMF VALMONT-BOISÉLANAUDIÈRE
(CLINIQUE MÉDICALE
DU BOISÉ)
275-A, rue Paradis, porte 6
Repentigny
16, rue Leblanc, bur. 103
L’Épiphanie
450 588-7588
Before going to one of these
clinics, please call and ask
about conditions regarding
medical consultations
without an appointment.
450 470-1300
CLSC Meilleur: 450 654-9012
TRAVEL CLINICS
ADVICE, PREVENTION
AND VACCINATION
CENTRE RÉGIONAL
DE PRÉVENTION VOYAGE
450 721-2121
• 200, place Brien Ouest
Repentigny
• GMF DE L’ASSOMPTION
814, boul. L’Ange-Gardien
L’Assomption
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MEDICAL
CLINICS
MRC LES MOULINS
CENTRE MÉDICAL
LAURIER
5661, boul. Laurier
Terrebonne, secteur La Plaine
450 477-5364
CLINIQUE MÉDICALE
DU VIEUX TERREBONNE
883, rue Saint-Pierre
Terrebonne
450 964-9111
CENTRE MÉDICAL
SAINT-LOUIS
900, boul. Moody, bur. 100
Terrebonne
450 471-1212
CLSC LAMATER
1317, boul. des Seigneurs
Terrebonne
450 471-2915
GMF SAINT-CHARLES
901, boul. des Seigneurs,
bur. 201, Terrebonne
450 471-2252 ou
450 471-1117
VIVACITÉ
1419, boul. Grande-Allée
Terrebonne, secteur Lachenaie
450 471-7066
CENTRE MÉDICAL
LA PINIÈRE
3395, boul. de la Pinière,
bur. 100, Terrebonne
450 477-2683
CLINIQUE MÉDICALE
DE HAUTEVILLE
4435, boul. de Hauteville
Terrebonne
450 492-3153
1740, boul. Saint-Charles, bur. 102
Terrebonne, secteur Lachenaie
GMF CLINIQUE
MÉDICALE MASCOUCHE
450 492-2277
1025, montée Masson, bur. 100
Mascouche
GMF POLYCLINIQUE
MÉDICALE
PIERRE-LE GARDEUR
CLINIQUE RÉSEAU
1000, montée des Pionniers,
bur. 300
Terrebonne, secteur Lachenaie
450 657-1313
TRAVEL CLINICS
ADVICE, PREVENTION
AND VACCINATION
16
GMF DES SEIGNEURS
POLYCLINIQUE MÉDICALE DE TERREBONNE
450 474-6000
GMF MÉDI-CENTRE
MASCOUCHE
880, montée Masson, bur. 100
Mascouche
450 474-2493
Before going to one of these
clinics, please call and ask
about conditions regarding
medical consultations
without an appointment.
CENTRE RÉGIONAL
DE PRÉVENTION VOYAGE
450 721-2121
1000, montée des Pionniers
bur. 310
Terrebonne (Lachenaie sector)
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THE ELDERLY
AND PERSONS WITH
DIMINISHING ABILITIES
Whether you are experiencing a permanent or temporary
loss of autonomy, an evaluation of your particular needs
will allow us to identify those services best suited to
your situation.
RESPITE FOR CAREGIVERS
HOME SUPPORT
This respite is available at all times and in various forms:
temporary lodging of persons with a loss of independence,
subsidies for respite caregiving services, home support
services and day centre activities.
Home support is offered to persons who continue to live
in their natural environment in spite of having temporary
or permanent disabilities. Home support services include:
nursing and medical care, rehabilitation services, nutritional
support, respiratory therapy, psychosocial consultations,
fall prevention measures, personal hygiene assistance,
help preparing meals, loaning of equipment, etc.
Requests for home support services must be submitted
through the home support point of contact by the hospital,
your family doctor or yourself.
Home support and other services point of contact:
450 654-CLSC (2572)
1 855 692-CLSC (2572)
DAY CENTRES
Day centres offers rehabilitation and respite services, as
well as support destined to help maintain acquired skills.
These services may consist of individual sessions (physical
therapy and ergotherapy) or group activities such as memory
enhancement workshops or physical or relaxation exercises.
Support is also available for persons with specific illnesses
such as Parkinson's, arthritis or osteoarthritis, diabetes, etc.
Requests for an evaluation to determine your eligibility to day
centre services must be submitted to the home support and
other services point of contact.
Respite resources for natural caregivers offer support to
the loved ones of persons of all ages with temporary or
permanent disabilities.
The service offer will be established following a professional
evaluation and based on the needs of the person involved
and the available resources.
Information: Home support and other services point
of contact – see page 18.
HOUSEKEEPING HELP
Social economy organizations in our region offer housekeeping help that includes light or heavy household cleaning
(for example, spring cleaning), laundry, meal preparation and
the running of errands. You may, depending on your specific
situation, be eligible for financial support to help you benefit
from such services at a reduced cost.
Information: Home support and other services point
of contact – see page 18.
RESIDENTIAL AND LONG-TERM
CARE CENTRES
The region's various residential and long-term care centres
provide a comfortable living environment for adults or seniors
experiencing a loss of autonomy who are no longer able to
live in their home, even with the help of their loved ones.
Depending on a person's needs, these centres can offer:
• A living environment and services for persons with
a severe loss of autonomy.
• Help from a family-type or intermediary resource for
persons with a slight or average loss of autonomy.
Requests for an evaluation to determine your eligibility for
residential and long-term care must be submitted to the
home support and other services point of contact. See page 18.
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YOUR
SATISFACTION
IS IMPORTANT TO US
The CSSS du Sud de Lanaudière makes every effort to
offer its clients quality care and services. Should you be
dissatisfied with one of our services, you can first share
your concerns and comments with the person in charge
of the services in question.
If the issue is not resolved to your satisfaction, we invite you
to contact the local quality and complaints commissioner.
For help drafting your complaint, you can contact the commissioner directly or one of the organizations listed below.
LOCAL QUALITY AND
COMPLAINTS COMMISSIONER
CSSS du Sud de Lanaudière
911, montée des Pionniers
Terrebonne (Québec) J6V 2H2
450 654-7525, extension 23666
1 888 654-7525
commissaire@cssssl.ca
Fax: 450 654-8656
SUPPORT ORGANIZATIONS
CSSS du Sud de Lanaudière user committee (or residents'
committee if the complaint concerns a residential and
long-term or other care centre)
450 654-7525, extension 13108
www.cdulanaudieresud.ca
CAAP Lanaudière
(assistance and support centre)
1 800 882-5622
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VOLUNTEERING
A PRICELESS CONTRIBUTION
The CSSS du Sud de Lanaudière is proud to be able to
count on a team of 380 volunteers. Driven by a desire to
help others by various means, these generous people offer
support, friendly visits, and a helping hand for leisure,
decorating, spiritual care and various other activities.
Are you a good listener with a few hours of free time?
Your willingness to volunteer in a residential and longterm care centre, day centre or at the hospital would be
greatly appreciated.
BE PART OF THE
PAPILLON EFFECT!
The CSSS du Sud de Lanaudière Foundation’s mission
consists of collecting donations to purchase medical
equipment, implement projects that will make it possible
to enhance the services offered while improving the health
condition of the residents served by the CSSS du Sud de
Lanaudière. Our initiatives complement those activities
that are publicly funded.
The foundation, which was created in 1989, has gathered
nearly $24 million thus far.
Thank you!
450 654-7525, extension 10138
CSSS DU SUD DE LANAUDIÈRE FOUNDATION
911, montée des Pionniers, # B1-024
Terrebonne (Lachenaie sector)
450 654-7525, extension 21115
Fax: 450 654-9974
www.effetpapillon.ca
fondation@cssssl.ca
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IMPORTANT
TELEPHONE
NUMBERS
ÉDUCATION COUP-DE-FIL
ALCOHOLICS ANONYMOUS
Professional telephone consulting services for all family members
and others who are close to youth.
514 525-2573 or 1 866 329-4223
1 450 560-3902 / www.aa90.org
LIGNE PARENTS
Rehabilitation centre for persons afflicted with a drug addiction.
Terrebonne : 450 492-7444 / Repentigny : 450 657-0071
A telephone service specialized in parent-child relationships.
For parents only.
514 288-5555 or 1 800 361-5085
LE BOUCLIER
YOUTH PROTECTION
Adaptation and rehabilitation services for the physically disabled.
1 800 363-2783
To report any specific case involving a child or youth to the Director
of Youth Protection or to obtain support in the event of a family crisis.
1 800 665-1414
LA MYRIADE
CENTRES JEUNESSE DE LANAUDIÈRE
Specialized services aimed at youth protection, enabling their
rehabilitation or fostering greater accountability.
1 450 756-4555
SAINTE-JUSTINE HOSPITAL
514 345-4931
www.chu-sainte-justine.org
MONTREAL CHILDREN'S HOSPITAL
Adaptation and rehabilitation services for the intellectually disabled
and pervasive development disorders.
1 877 753-9622
GROSSESSE SECOURS
Information and support services for pregnant women and new mothers.
514 271-0554
SOS VIOLENCE CONJUGALE
Support and information about spousal abuse.
1 800 363-9010
514 412-4400 / www.thechildren.com
CENTRE DE PRÉVENTION DU SUICIDE DE LANAUDIÈRE
TEL-JEUNES
Suicide prevention centre for the Lanaudière region, open 24 hours a
day, 7 days a week.
1 866 APPELLE / 1 866 277-3553 (support line available across
Québec)
A listening, orientation and referral service for youth, available
24 hours a day, 7 days a week.
514 288-2266 or 1 800 263-2266 / www.teljeunes.com
Texto : 514 600-1002
LIGNE AIDE ABUS AÎNÉS
SERVICES DE CRISE DE LANAUDIÈRE
514 489-ABUS / 1 888 489-2287
For adults in psychological distress.
1 800 436-0966
TEL-AÎNÉS
TEL-AIDE
Free and confidential listening service for people in distress available 24 hours a day, 7 days a week.
514 935-1101
ALCOCHOIX +
Prevention program for adults who fear they may have a
drinking problem.
CLSC Meilleur : 450 654-9012*
CLSC Lamater : 450 471-2881*
*ask for psychosocial reception
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CENTRE DE RÉADAPTATION EN DÉPENDANCE
DE LANAUDIÈRE
Listening, referral and prevention services for the elderly and their
loved ones.
514 353-2463
J’ARRÊTE
A smoking cessation support and information line.
1 866 527-7383 • www.jarrete.ca • www.defitabac.qc.ca
A list of regional community health and social services organizations is
also available in the "Organisation communautaire" section of our Web
site, at www.csss.sudlanaudiere.ca. You can also obtain further details
from your nearest local community service centre (CLSC).
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NEED HELP?
Are you worried about your health or that of a loved one?
INFO SANTÉ 811
You can obtain information from the Info-Santé
health line 24 hours a day, 7 days a week.
A nurse is always on call to answer your questions.
Social workers are also available to help callers with specific problems.
MEDICAL
CLINICS
Would you like to be seen by a physician?
Medical clinics and family medicine groups are available
to help you. Check out the list of nearby clinics on
pages 13 and 16 of this brochure. Before going to a clinic,
remember to call and ask about the conditions regarding
medical consultations without an appointment.
EMERGENCY
SERVICES
SEARCHING
FOR A FAMILY DOCTOR
POINT OF CONTACT
Online form: www.csss.sudlanaudiere.ca
or 450 654-9012, ext. 690
Access to a family doctor takes into consideration vulnerability
criteria and physician availability.
Revised May 2014
If the Info-Santé nurse recommends that you go to
the emergency room - or if you feel that your situation
warrants emergency care - make your way to the
Pierre-Le Gardeur hospital at 911, montée des Pionniers
in Terrebonne (Lachenaie sector).
Emergency room personnel will evaluate your health
condition and assign you a priority code depending
on its seriousness.
For all other emergencies, dial 9-1-1.