here - Bris.ac.uk

University of Bristol
Service Criticality Classifications
Downloaded from:
https://www.bris.ac.uk/it-services/about/projects/servicecriticalityproject
Information
This document contains lists of “core” services used across the University and services used in more
specific “zonal” locations. The classifications represent the agreed future user service expectation,
rather than the current level of delivery.
Some services may have a rating but will have been considered out of scope for any current work or
change in delivery, as they are due to be replaced or retired within the next 18 months. However, any
successor systems will be likely to need to operate at the classification level indicated.
Where current service levels are shown, this indicates the approximate service level that is being
provided for a system at present. A lower level may be to a dependency on an external underpinning
system (such as authentication, or file store), hardware platform etc. rather than an implicit issue with
the service shown here.
This information is provided for reference only and detailed information and design documentation is
available separately.
Service levels are recorded in the IT Services Service Desk tool (Topdesk) and Service Catalogue which
will be updated more frequently than this list.
Core Services
Service Name
Comment
Expected
Current
SITS eVision
Excluded
Gold (^)
Silver
SITS
Excluded
Gold (^)
Bronze
Proactis
Excluded
Bronze
CODA
Hobsons Apply Yourself
Excluded
Externally Hosted
Gold (^)
Gold (^)
Gold
Gold
Skype for Business
Externally Hosted
Gold
Gold
Email (Google)
Externally Hosted
Gold
Gold (ex. SSO)
Calendar (Google)
Externally Hosted
Gold
Gold
e-Recruit
Externally Hosted
Gold
Gold
Google Apps Suite
Externally Hosted
Gold
Gold
Payroll (Ceridian) (Hosted)
Externally Hosted
Gold
Gold
Office365
Externally Hosted
Bronze
Gold
Gold
UOB Alert
Gold
Gold
eReserve
Gold
Gold
Sports Centre Systems Software (Web/TLMS)
Gold
Gold
Student Remote Desktop
Gold
Gold
Agresso ERP
Gold
VOIP
Gold
Gold
Silver
UCAS/SITS Batch Integrations
Gold
Silver
UBAD
Gold
Silver
TopDesk - Service Desk Software
Gold
Silver
Switchboard Operator (staff/system)
Gold
Silver
Studentinfo
Gold
Silver
Student Printing
Gold
Silver
SPSS Licence Server
Gold
Silver
SITS (Student Software)
Gold
Silver
SDN Network
Gold
Silver
Resnet Network
Gold
Silver
RDSF (BluePeta)
Gold
Silver
Questionmark Perception
Gold
Silver
Primo
Gold
Silver
Portal (MyBristol)
Gold
Silver
Plannon
Online timetables
Gold
Gold
Silver
Silver
Online Payments
Gold
Silver
Exam & PC Systems (OS Build)
Gold
Silver
eduroam (uob wireless)
Gold
Silver
Desktop PC (Managed Systems) [Global Service]
Gold
Silver
Degree Ceremonies
Gold
Silver
Datahub
Gold
Silver
Datahaven
Gold
Silver
Data.bris
Gold
Silver
Contact Directory
Gold
Silver
CMS
Gold
Silver
CareerHub
Gold
Silver
Building Networks (see infrastructure)
Gold
Bronze
bris.ac.uk main website
BACS
Gold
Gold
Silver
Silver
Smarteezie
Gold
Silver
Online Registration
Gold
Silver
Fees and subsidiary company payrolls (Opera)
Gold
Silver
First Attendance Recording Client
Gold
Unit and Programme Catalogues
Gold
Silver
Bronze
Ucard Software (Lennell)
Gold
Bronze
Telephony Services (Fixed Line)
Gold
Bronze
Student Standard Jobs
Gold
Bronze
Student Accounting Module (SITS)
Gold
Bronze
PIMS (Personnel Management
Gold
Bronze
MyFiles
Gold
Bronze
File storage H: drive storage FEC Project Costing
Gold
Gold
Bronze
Bronze
Departmental File store (ProService)
Gold
Bronze
CCTV (Lennell)
Gold
Bronze
Bristol Online Surveys (BOS)
Blackboard
Gold
Bronze
Gold
Bronze
Backups
Gold
Aleph
Gold
Bronze
Bronze
Admissions Call Centre
Gold
Bronze
Finance Reporting
Gold
Bronze
Gold
~Silver
MediaSite/T1 Lec PCs
Partially Externally Hosted
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March 2016
Cougar (SDN Software Systems)
Gold
Gold (ex. OnGuard)
Text Messaging Service
Gold
Gold
SFX
Gold
Silver
Yammer
Externally Hosted
Silver
Gold
MyReview
Externally Hosted
Silver
Silver
Kofax - Purchasing invoice scanning system.
Silver
Gold
Unit and Programme Management System
Silver
Silver
Tier4 Doc Managmenet (Passports)
Silver
Silver
SyllabusPlus Reporting
Silver
Silver
Student Awards System
Silver
Silver
Staff Remote Desktop
Silver
Silver
Staff Printing
Silver
Silver
Site Manager (T4)
Silver
Silver
Hobsons Connect
Silver
Silver
GoToAssist/RAS
Silver
Silver
Direct Access (Manged laptops)
Silver
Silver
BO Training
Silver
Silver
BO Reporting Planning
BO Reporting ~ Finance
Silver
Silver
Silver
Silver
BO Reporting
Silver
Silver
BO ITS
Silver
Silver
Open Day Attendance (Registration)
Silver
Silver
Online Shop
My Students
Silver
Silver
Silver
Silver
DLHE
Silver
Silver
Central Exam Timetabling System
Silver
Silver
Zope
Silver
Bronze
Web Analytics
Silver
Bronze
VPN (Junos Pulse)
Silver
Bronze
Voicemail Services
Silver
Bronze
Visitor Wireless (the Cloud)
Silver
Bronze
Sympa (Mailing lists)
Silver
Bronze
People Profiler
Silver
Bronze
Blogs
Silver
Bronze
(New) Dedup AY>SITS
Silver
Bronze
PURE
Silver
bronze
Wikis
silver
Bronze
Star
Silver
Bronze
Research Ethics Tool
Silver
Bronze
PGR Exams Reporting
Silver
Bronze
PET
Silver
Bronze
Paymanager
Silver
Bronze
Orca
Silver
Bronze
MiCAD
Silver
Silver
Bronze
Bronze
Cash Receipting
Silver
Silver
Bronze
Bronze
Maintrix (Estates)
Bronze
Silver
Finance Rates
Data Warehouse
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March 2016
Calm
Bronze
Blue Crystal (HPC)
Bronze
Silver
Bronze
Xerte
Bronze
Bronze
Web finance reporting
Bronze
Bronze
Web A-Z
Bronze
Bronze
Visitor Parking
Bronze
Bronze
Triaster Process Manager
Bronze
Bronze
Travel to Work
Bronze
Bronze
Time Allocation Survey
Bronze
Bronze
Student Standard Jobs SQL Report Delivery
Bronze
Bronze
Student Standard Jobs SQL Report Delivery
Bronze
Bronze
Steward Database
Bronze
Bronze
SPO Reporting Tool
Bronze
Bronze
Salary Forecasting Model
Bronze
Bronze
Salary Forecasting
Bronze
Bronze
Salary Costing
Bronze
Bronze
Returner events
Bronze
Bronze
ReStore
Bronze
Bronze
Research Time Recording System
Bronze
Bronze
Research Gov DB
Bronze
Bronze
Research Equip DB
Bronze
Bronze
Research Data Rep
Bronze
Bronze
Pure test (RIS beta)
Bronze
Bronze
Proactis User Manager
Bronze
Bronze
Photo ID Upload
Bronze
Bronze
Pathways
Bronze
Bronze
Overseas School Contact DB
Bronze
Bronze
Optical Mark Reader
Bronze
Bronze
OnCourse
Bronze
Bronze
LOAF
Bronze
Bronze
iPad CRM Data Capture
Bronze
Bronze
Interface Cat.
Bronze
Bronze
IAS Databank
Bronze
Bronze
Fluff
Bronze
Bronze
Finance Security
Bronze
Bronze
Finance Reports Engine
Bronze
Bronze
Finance Reports
FEC Project Costing Maintenance
Bronze
Bronze
Bronze
Bronze
Exams Candidate Number and OMR Staff
Bronze
Bronze
EndNote
Bronze
Bronze
EDD
Bronze
Bronze
Directory of Experts
Bronze
Bronze
CARB
Bronze
Bronze
Bronze
Bronze
Bank Reconciliation
Apache Editing
Bronze
Bronze
Bronze
Bronze
Alchemy
Bronze
Bronze
BOFINS
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Zonal Services Requirements
Expected requirements, derived
workshops and analysis of services
Service Name
BS:ZD-GEOG sprout cluster
BS:ZA EFIM ACL hosted application
BS:ZA EFIM Compute hosting
BS:ZA SPOL Dietplan server
BS:ZA-Archaeology CT Scanner Support
BS:ZA-EFIM web hosting (Umbrella)
BS:ZA-MODL Satellite TV
BS:ZA-Psych Foraging room support
BS:ZA-SML DVD dispenser
BS:ZA-Zone A laptop loan (specific for ZA Its)
BS:ZB SSCM PhD projects
BS:ZB-Exam PC and laptop service
BS:ZB-SOCS laptop loan
BS:ZB-SOCS CTEU Invu application
BS:ZB-SOCS poster printer service
BS:ZB-SSCM Teleform application
BS:ZB-SSCM video conferencing
BS:ZB-SSCM web hosting
BS:ZC-FMVS video conferencing
BS:ZC-Library Laptop Loan
BS:ZC-MASCOT web hosting
BS:ZC-Safety Database
BS:ZD-BISC corner shell access
BS:ZD-BISC group websites
BS:ZD-Exam PC and laptop service
BS:ZD-GELY awalker shell access
BS:ZD-GELY Biggs Xserver
BS:ZD-GELY comet ( shell access )
BS:ZD-GELY geochem ( shell access )
BS:ZD-GELY mica rdp access
BS:ZD-GELY mica shell access
BS:ZD-GELY sputnik ( shell access )
BS:ZD-GELY Teanby MacPro
BS:ZD-GELY Teanby Xserver
BS:ZD-GEOG bastion host service
BS:ZD-GEOG maps web service
BS:ZD-GEOG Marks system
BS:ZD-GEOG NIS service
BS:ZD-GEOG Postgraduate filestore
BS:ZD-MATH NAS filestore
BS:ZD-MATH Personal website services
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from
BS:ZD-MATH plumes web application
BS:ZD-MATH Research website services
BS:ZD-MATH reynolds user services
BS:ZD-MATH School Website CMS service
BS:ZD-MATH version control service
BS:ZD-MATH Video Conferencing Service
BS:ZD-PHYS Monitoring Service
BS:ZD-PHYS pos-srv1 cluster
BS:ZD-PHYS PP asimov nfs
BS:ZD-PHYS PP cauder ssh access
BS:ZD-PHYS PP ensor ssh access
BS:ZD-PHYS PP terminal nfs
BS:ZE-COSC Mailing Lists
BS:ZE-ENGF Coursework Submission Kiosks
BS:ZE-ENGF Faculty Display Screens
BS:ZE-ENGF Faculty Lab and Workshop Job Reports
BS:ZE-ENGF Faculty Secure Website
BS:ZE-Hypervisor (Coy)
BS:ZE-Ideers Website
BS:ZF-Alchemy
BS:ZF-Esquiggles Web Service
BS:ZF-Exams Candidate Number and OMR Staff
BS:ZF-International Market Research System
BS:ZF-Safetycare
IS:ZA-Scientific Word license servers
IS:ZA-Scientific Workplace license servers
IS:ZD-BISC Comsol License service
IS:ZD-GELY xserv3 Xserver
IS:ZD-GEOG intel license service
IS:ZD-MATH Comsol License service
IS:ZD-MATH Intel licence service
IS:ZD-MATH Mathematica license service
IS:ZD-PHYS IDL licence services
IS:ZD-PHYS monster3 intel licence service
IS:ZD-PHYS Origin license service
IS:ZD-PHYS pos-srv1 intel license service
IS:ZD-PHYS PP bfdisk10 kickstart
IS:ZE-FENG Foreman deployment
IS:ZE-FENG Puppet Master
IS:ZE-TFTP Boot Service
Langford Veterinary Service Diagnostic Laboratory
System
one PC on quarantine network
Safety Database
Xray System
BS:ZD-MATH genesis windows share access
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BS:ZD-PHYS Astro sol mail relay
BS: RedCap ALSPAC
BS:Brain Bank Network
BS:EFIM Student Admin (SAFS)
BS:UKVI Tier 4 Document Management Business 2
BS:ZA CRIC Bluepixel cluster
BS:ZA EFIM Research Data Storage
BS:ZA-SEP file storage
BS:ZA-SML Xerte web application
BS:ZB-ALSPAC Clinic Booking System
BS:ZB-ALSPAC core database
BS:ZB-ALSPAC filestore
BS:ZB-Dental Clinical Skills Lab
BS:ZB-FMDY RDSF Research Data Storage
BS:ZB-SOCS CTEU SCOCSIIS databases
BS:ZB-SOCS file storage
BS:ZB-SOCS freezer alarm system
BS:ZB-SSCM file storage
BS:ZC-eBiolabs
BS:ZC-FACS
BS:ZC-Faculty Imaging Centre
BS:ZC-RX-Works
BS:ZD-BISC SMB filestore
BS:ZD-GELY paleo nas nfs filestore
BS:ZD-GELY paleo nas smb filestore
BS:ZD-GEOG ArcGIS License
BS:ZD-MATH Cream Cluster
BS:ZD-MATH cream windows share access
BS:ZD-MATH Departmental File Store service
BS:ZD-MATH Heilbronn Institute File Store
BS:ZD-MATH heilbronn user services
BS:ZD-PHYS DHCP Service
BS:ZD-PHYS DHCP Service
BS:ZD-PHYS DICE cluster
BS:ZD-PHYS Maple TA Online Assessement
BS:ZD-PHYS Marks system
BS:ZD-PHYS PP chevner nfs
BS:ZD-PHYS telemann vm-host
BS:ZE-COSC CIFS File Store 2 (eon)
BS:ZE-COSC Filestore Service
BS:ZE-ENGF Faculty RDSF Service :
BS:ZE-SAFE - Faculty Student Information System
BS:ZF-Careers Website
BS:ZF-Central Exam Timetabling System
BS:ZF-Event Support
BS:ZF-Exam PC and laptop service
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BS:ZF-Kofax
BS:ZF-Opera II
BS:ZF-Perspective
BS:ZF-POS
BS:ZF-Print Services Web Submission Service
BS:ZF-Raisers Edge
BS:ZF-Student Awards System
BS:ZF-UBU Opera III
HR system (LVS)
IS:SFSPrint VM*
IS:ZA-SML Trados license server
IS:ZA-SML WinCaps license server
IS:ZB-SSCM NHS N3 Network
IS:ZE-Oasys Software License
IS:ZE-Plaxis Software License
IS:ZE-Rsoft Optsim Software License
IS:ZE-SAP 2000 Software License
IS:ZF-Blackbaud Netcommunity
LIMS
LVS intranet/extranet
Student data (LVS)
TBRC
VOIP/Phones
BS:ZB-HES databases
BS:ZB-SOCS (Southmead) databases
BS:ZB-SOCS ZB-CTEU.bristol.ac.uk: trials
BS:ZB-SOCS ZB-CTEU.bristol.ac.uk: websites
BS:ZB-SSCM participant clinics
BS:ZB-SSCM RedCap
BS:ZD-PHYS calgary cluster compute services
BS:ZD-PHYS Video Conferencing Service (Visimeet)
(Working Hours)
BS:ZD-PHYS mediawiki service
BS: Arcadia {application}
BS: RedCap ALSPAC internal
BS:ZA EFIM CRSP database
BS:ZA EFIM Postgraduate terminal servers
BS:ZA Film and TV Data Storage Server
BS:ZA-Economics Software Support
BS:ZA-Print Server (Staff)
BS:ZA-Psych EEG Faraday cage
BS:ZA-SEP web hosting
BS:ZA-SOA Theatre Collection application
BS:ZA-SPS editors journal database (SPOL)
BS:ZB-ALSPAC Online Proposals System
BS:ZB-GitLab?
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retire
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BS:ZB-NHS N3 databases
BS:ZB-Print Server
BS:ZB-SOCS (Southmead) Prism application
BS:ZB-SOCS (Southmead) Stata application
BS:ZB-SOCS ACTID web hosting
BS:ZB-SOCS CTEU Intranet
BS:ZB-SOCS CTEU VM server
BS:ZB-SSCM HPC hosting
BS:ZB-SSCM Randomisation server
BS:ZB-SSCM Reference Manager application
BS:ZB-SSCM research labs
BS:ZB-SSCM Stata application
BS:ZC-DMIS web hosting
BS:ZC-Print Server
BS:ZC-Prism
BS:ZC-Proteomics
BS:ZD-BISC bio-mendel SMB filestore
BS:ZD-BISC department website
BS:ZD-BISC doraemon shell access
BS:ZD-BISC Genomics custom web apps
BS:ZD-BISC Genomics Shell access
BS:ZD-GELY big2 shell access
BS:ZD-GELY Biggs nas nfs filestore
BS:ZD-GELY majorite filestore
BS:ZD-GELY majorite web pages
BS:ZD-GELY Webserver (Added to SC)
BS:ZD-GEOG Condor service
BS:ZD-GEOG ENVI License
BS:ZD-GEOG Glacio Filestore service
BS:ZD-GEOG Glacio user services
BS:ZD-GEOG Hydro Filestore services
BS:ZD-GEOG Hydro user services
BS:ZD-GEOG iwan cluster
BS:ZD-GEOG lentil compute service
BS:ZD-GEOG lentil NFS services
BS:ZD-GEOG marble cluster (almond?)
BS:ZD-GEOG Research websites
BS:ZD-GEOG subversion service
BS:ZD-GEOG WikiMedia Service
BS:ZD-GEOG windows compute service
BS:ZD-MATH hyperion user services
BS:ZD-MATH kolmogorov user services
BS:ZD-MATH lmfdb user services
BS:ZD-MATH lmfdb web application
BS:ZD-MATH Windows Print services
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BS:ZD-PHYS Astro aquila NX service (Remote Desktop :
Linux : Basition)
BS:ZD-PHYS Astro aquila ssh bastion service
BS:ZD-PHYS Astro Sun compute services
BS:ZD-PHYS Astro Sun FTP download services
BS:ZD-PHYS Astro Sun Group Web services
BS:ZD-PHYS Astro sun Log server
BS:ZD-PHYS Astro sun NFS services
BS:ZD-PHYS calgary cluster compute services
BS:ZD-PHYS DICE cluster
BS:ZD-PHYS DTC websites
BS:ZD-PHYS monster3 cluster
BS:ZD-PHYS PP bayban ssh access
BS:ZD-PHYS PP excession ssh access
BS:ZD-PHYS PP web elog
BS:ZD-PHYS PP zen nfs
BS:ZD-PHYS Research websites
BS:ZD-Print Server *
BS:ZE-CIVE Civil Series Database
BS:ZE-COSC CIFS File Store 1 (voodoo)
BS:ZE-COSC CUPS Staff Printing
BS:ZE-COSC CUPS Student Printing
BS:ZE-COSC Hypervisor (Blizzard)
BS:ZE-COSC Mail Store 2 (haleleka)
BS:ZE-COSC NFS File Store 1 (haleleka)
BS:ZE-COSC NFS Home File Store
BS:ZE-COSC NFS Media File Store
BS:ZE-COSC NFS Project File Store
BS:ZE-COSC NFS Research File Store
BS:ZE-COSC Staff Remote NX Desktop
BS:ZE-COSC Staff SSH
BS:ZE-COSC Student Remote NX Desktop
BS:ZE-COSC Student SSH
BS:ZE-COSC Website
BS:ZF-EventPro
BS:ZF-HotelExec
BS:ZF-MCard
BS:ZF-MoveOn
BS:ZF-PGP Encryption for Admissions Office
BS:ZF-PGR Activity Tracking System
BS:ZF-PGR Exams Reporting
BS:ZF-PGR Reporting System
BS:ZF-PGR Snapshot Reporting System
BS:ZF-Print Server
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BS:ZF-Radio Frequency Identification Self-Service
BS:ZF-SafetyWeb
BS:ZF-UG Admissions Intake Projections System
BS:ZF-Virtual Boardroom
DC:its-3m.cse.bris.ac.uk
IS:Maple Software License
IS:Matlab Software License
IS:ZA Film and TV Data Storage Server
IS:ZA-NutritionPro application (SPOL)
IS:ZA-Sibelius license server
IS:ZB-license services
IS:ZD-BISC Minitab license service
IS:ZD-GELY Comsol License service
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IS:ZD-GELY NAS Backup system
IS:ZD-GELY nas1 iscsi
IS:ZD-PHYS Comsol License service
IS:ZD-PHYS Mathematica application
IS:ZD-PHYS PP altera licence
IS:ZD-PHYS PP cadence licence
IS:ZD-PHYS PP mentor licence
IS:ZD-PHYS PP xylinx licence
IS:ZD-Typhon
IS:ZE-Abaqus Software License
IS:ZE-ADS Software License
IS:ZE-Ansoft HFSS Software License
IS:ZE-Ansys Software License
IS:ZE-Autodesk Software License
IS:ZE-Carmaker Software License
IS:ZE-Comsol Software License
IS:ZE-CST Studio Software License
IS:ZE-Infolytica Software License
IS:ZE-Infoworks Software License
IS:ZE-Intel Fortran Compiler Software License
IS:ZE-Lumerical Software License
IS:ZE-Mentor Graphics software license
IS:ZE-Microwave Office software license
IS:ZE-MSc Software License
IS:ZE-Quarantine Network
IS:ZE-Robot Studio Software License
IS:ZE-Siemens NX Software License
IS:ZE-Synopsys Software License
IS:ZE-TI Code Composer Software License
IS:ZE-Tosca Software License
IS:ZE-Xilinx Software License
IS:ZF-Estate SQL Databases
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Langford Veterinary Service Finance System
Local Backups (LVS)
LVS email
Multitone Paging System
SANKO - installed in 2 labs
BS:ZE-EERC Group Research Filestore
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Page 12 of 12