Meeting All Your Auto-Financing Needs

Meeting All Your Auto-Financing Needs
Toyota Capital Malaysia Sdn Bhd 11547-M
VISION
To become the Most Admired Auto-Financier
through service excellence and product
innovation in the region.
MISSION
T - Teamwork
C - Customer First
A - Adaptable To Market
P - Progressive Management Philosophy
M - Meeting Stakeholders’ Expectations
1
“
Message From The
President
Our mission is to progressively
deliver top-notch services
and product innovation that
focus on Customers First.
”
Toyota Capital Malaysia was proudly established in November 2001 as a strategic joint
venture between Toyota Financial Services
Corporation and UMW Corporation. Since
then we have always been guided by our
corporate vision of becoming the Most
Admired Auto-Financier through service excellence and product innovation in the region.
At Toyota Capital Malaysia, we aim to add
value to our customers, dealers and distributors.
Our mission is to progressively deliver top-notch
services and product innovation that focus
on Customers First. Our zero down payment
with Toyota Drive (the first consumer lease
product in Malaysia), affordable 2-Tier plan
plus our interest-saving FlexiPlan and Islamic
products are key milestones on the path of
success via effective
adaptation
to
the
market.
In the past 11 years we have registered a
significant growth in assets. We plan to
continue with this steady growth in the next
5 years by strengthening our I.T. infrastructure
and support facilities with business process
re-engineering methods. We believe that our
investments will benefit in terms of improved
processing speed, greater flexibility and,
most importantly, our customers’ satisfaction.
In line with our growth strategy, we are
embarking on an exciting new initiative:
Fleet Management. We are confident that
this unique program will go a long way
towards helping us achieve our growth,
market-share and earnings targets, spurring
us to emerge stronger in this challenging and
ever-changing business environment.
Finally, I want to say thank you to our clients
and business partners for all their support. We
promise to
always be there to
deliver
first-class products, services and experiences
to our entire community.
Mr. Kuah Kock Heng
President
Toyota Capital Malaysia
2
Message From The
Executive Vice President
Toyota Capital Malaysia was established as a captive finance company
of Toyota to enhance value of existence for Toyota group. We will
provide sound financial services that contribute to a prosperous life
for Toyota customer, dealer and others. Our aim is to attract more
customers; enriching their life with car ownership via affordable access to
auto-financing and services.
We shall deliver this by implementing Toyota way: Respect for people
(Respect, Team work) and Continuous improvement (Challenge, Kaizen,
Genchi Genbutsu), by utilizing Plan-Do-Check-Act (PDCA) Cycle
approach. This practice leads us to strengthen ourselves and empower
us to provide better products and services.
We are now into our 11th year. Our customer base has grown to almost
80 thousands. We are indeed deeply grateful to our customers and
business partners for their continuous support.
To meet customers’ diverse needs, we shall continue to offer innovative
auto- financing products. Accelerating our credit decision process and
enhancing our operations to deliver the best customer experience and
service excellence.
Always keeping in mind our Slogan, “Smarter, Stronger and Better”, all of
us at Toyota Capital strive forward together to take the company into the
next stage of growth. Strengthening individual ability, division power,
and collaboration among company will be the key areas to focus.
We will continue our efforts to accomplish a stronger foundation to
pursue sustainable and profitable growth as well as delivering more value
to our customers.
Mr. Tomohiro Watabe
Executive Vice President
Toyota Capital Malaysia
About Toyota Financial Services Corporation
TOYOTA CAPITAL MALAYSIA Sdn. Bhd. is a subsidiary of Toyota Financial Services Corporation (TFSC), which specialises
in vehicle finance for Toyota Motor Corporation (TMC) around the world, with a global presence covering more than
30 countries and regions worldwide with managed assets totalling US$156.6 billions as of March 31, 2012.
TFSC was established in July 2000 as a holding company for TMC’s financial subsidiaries offering financial products and services to support the sale of vehicles. TFSC focus on offering comprehensive financial services
catering to the diverse needs of customers. To date, TFSC has expanded to 34 countries and regions including
Americas, Europe, Africa and Asia-Pacific. Wherever it operates, TFSC has remained steadfastly committed to
supporting Toyota distributor partners, dealers and customers in producing memorable customer events and
top-notch service quality.
TFSC believes in going the extra mile to deliver excellence in customer service, ethical standards and product
quality. Our philosophy is simple: Strong win-win relationships bring complete customer satisfaction
thereby creating "Customers for Life".
The TFS Way: • Challenge • Speed • Unity of Purpose
3
Toyota Financial Services Global Presence
TFS Financial And Operational Performance
Customer Number of
TFS Group
Total Assets
TFS (Consolidated)
Operating Income
(Billions USD)
(Millions)
(Billions USD)
19.5
20
17.4
15
15.0
14.1
7.9
15.8
8.6
8.5
8.1
372.9
358.6
350
4.1
4.0
326.2
324.0
3.5
295.9
300
7.5
3.0
250
10.9
10
8.9
6.6
5.0
400
7.1
200
150
7.7
2.3
2.0
135.2
135.1
138.8
157.0
156.6
0
100
5
1.0
50
0.0
-0.8
08
09
-1.0
0
0
08
09
10
11
12
08
09
10
11
Sales Finance
TFS (Consolidated)
Credit card
TMC (Consolidated)
12
10
11
12
Fiscal year ending March 31
4
The Toyota Way
The Toyota Way
Continuous
Improvement
Challenge
Kaizen
We form a
long-term vision,
meeting challenges
with courage and
creativity to realize
our dreams.
We improve our
business operations
continuously,
always driving for
innovation and
evolution.
Genchi
Genbutsu
We practice Genchi
Genbutsu which
involves going to the
source to find the
facts and make
correct decisions,
build consensus and
achieve goals in time.
The Toyota Way is the guiding light for the people of
the global Toyota organization and expresses our
commitment to customers, shareholders, associates,
business partners and the global community. It is the
spirit of continually challenging ourselves to improve
and exceed expectations. Our entire team is dedicated
to keep discovering and implementing innovative
creations and the next break-through solution.
5
Respect
for People
Respect
Teamwork
We respect others,
make every effort
to understand each
other, take
responsibility and
do our best to build
mutual trust.
We stimulate
personal and
professional
growth, share the
opportunities of
development and
maximize individual
and team
performance.
We do this through our application of the
Japanese philosophy of Continuous Improvement Kaizen.
• Kaizen Mind and Innovative thinking
• Building Lean Systems and Structure
• Promoting Organizational Learning
About Toyota Capital Malaysia
Group Of Companies
Toyota Motor
Corporation
UMW Holdings Berhad
100%
100%
Toyota Financial
Services Corporation
UMW Corporation
30%
70%
Toyota Capital Malaysia
100%
100%
Seabanc Kredit
Toyota Lease Malaysia
100%
Toyota Capital
Acceptance Malaysia
The Management Team
1
Mr. Thomas Chai Kok Leong
Vice President,
Sales and Asset Management
2
Ms. Chu Boon Lui
General Manager,
Accounts and Treasury
3
Mr. Alex Chang
Senior Manager,
Asset Management and
Customer Service
2
1
3
Toyota Capital Malaysia (TCAPM) is a joint venture
between Toyota Financial Services Corporation
(TFSC) and UMW Corporation. Our core business
model is to provide automotive financial services for
Toyota and Lexus customers. In recent years, we
started to grow our auto-financing business to
support the sales of national car brand, Perodua
and also commercial vehicles such as Hino and
Daihatsu.
changed its name to UMW Toyota Capital Sdn Bhd
in November 2001 after TFSC acquired shares in the
company.
The company was established in 1971 as part of the
expansion plan of UMW, our local joint venture
partner to finance its equipment operations. It
TCAPM is the leader in Islamic Financing in the TFS
Group. Through product innovation, we continue to
contribute towards the growth of TFS globally.
The name Toyota Capital Malaysia was eventually
adopted on 18 August 2008 as part of TFSC's
alignment of its Malaysia operations with the
naming convention used globally in all countries
where TFSC operates. UMW Corporation retains its
30% equity stake in TCAPM.
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Our Head Office, Branches And Support Outlets
Toyota Capital Malaysia’s head office is located in Petaling Jaya, Selangor with a network of branches in
almost all regions in Malaysia. In line with our business operations strategy, we have established many support
outlets located at Toyota showrooms in almost every state, providing resources and dedicated Marketing
Officers to attend to our customers’ financing needs.
Our helpful Marketing Officers are ever ready to assist customers in choosing the best automotive financing
solution that meets their needs. We also have representatives ready to attend to customers at dealerships at
Perodua, Hino and Daihatsu. Our five main regional offices are as follows:
CENTRAL & EAST COAST REGION:
Petaling Jaya
Kota Bharu
Level 20, Plaza IBM,
First Avenue, Bandar Utama,
47800 Petaling Jaya,
Selangor.
Tel : 6-03-7962 6000
Fax : 6-03-7962 6076
Alor Setar
Penang
Kuala
Terengganu
Prai
Taiping
NORTHERN REGION:
Ipoh
Prai
No. 1, Ground Floor,
Jalan Todak 5,
Pusat Bandar Seberang Jaya,
13700 Seberang Jaya, Prai,
Pulau Pinang.
Tel : 6-04-3978 721/22/23
Fax : 6-04-3978 724
Sitiawan
Kuantan
Temerloh
Petaling Jaya
Ampang Point
Pandan Indah
Cheras
SOUTHERN REGION:
Section 19, PJ
Subang
Klang Jaya
Seremban
Johor Bahru
Melaka
Muar
Batu Pahat
Johor Bahru
7
Unit 18.02, 18th Floor,
Menara Zurich,
15 Jalan Dato’ Abdullah Tahir,
80300 Johor Bahru, Johor.
Tel : 6-07-335 5578/79
Fax : 6-07-335 5576
SABAH REGION:
Kota Kinabalu
Ground Floor, Bangunan UMW,
Batu 5 1/2, Tuaran Road,
Inanam,
88450 Kota Kinabalu,
Sabah.
Tel : 6-088-381 212
Fax : 6-088-384 418
Kota Kinabalu
SARAWAK REGION:
Kuching
Tawau
Crown Towers,
88, Jalan Pending,
93450 Kuching, Sarawak.
Tel : 6-082-337 777
Fax : 6-082-332 000
Miri
Bintulu
Sibu
Head Office/
Branch
Branches
Kuching
Support Outlets
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Our Products
Hire Purchase
Toyota Capital Malaysia’s hire-purchase plans give
hirers the option of making fixed payments for the
use of a vehicle over a set number of years. Our
plans are offered at competitive rates for Toyota,
Lexus and Perodua customers.
Toyota FlexiPlan
This is a first in Malaysia for Toyota Capital. Toyota
FlexiPlan, a variable rate auto-financing pegged
against Base Lending Rate(BLR) was launched in
December 2005.
Toyota FlexiPlan allows hirers to have the flexibility in
controlling its monthly prepayments to reduce the
principal loan amount at any time. This enables
interest savings as interest is computed on a monthly
rest based on the Reducing Balance method.
Customers also enjoy the flexibility of adjusting their
monthly payment or tenure when the BLR changes,
not to mention the option to switch from variable
rate to fixed rate at any time at no additional cost.
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Toyota 2-Tier Plan
Toyota Capital Malaysia believes in constant
innovation in developing unique products to cater
to the needs of customers. We believe that product
creativity and customer-centricity is critical towards
finding new avenues to support auto sales.
Launched in October 2009, Toyota 2-Tier Plan is a
first-of-its-kind program designed with affordability
and lower loan repayment to cater for entry level
young executives to start on a Toyota car ownership
program.
This hire purchase plan offers a great option for
customers who prefer affordable monthly repayments
so they can begin owning a Toyota immediately.
AL-IJARAH THUMMA
AL-BAY (AITAB)
This Islamic automotive financing product was
conceptualised in consultation with our Shariah
Advisor to provide a ‘riba’-free plan in compliance
with Shariah principles. Launched in June 2005,
AITAB has been well received by our Muslim car
owners and is in line with our philosophy of offering
relevant products to meet customer needs.
Our Products
Toyota Drive
With the launch in August 2007, Toyota Drive is the
first Islamic lease product in Malaysia.
It is an innovative consumer lease option that has
been implemented with great success in Australia,
USA and Canada and now Malaysians can enjoy it
as well through Toyota Capital.
This unique program gives unprecedented benefits
to Toyota customers, such as zero down payment,
guaranteed Lease End Value (LEV), with the
freedom of ownership at the end of the lease either
to purchase at the predetermined LEV or renew the
lease to drive a new Toyota every 3 to 5 years, the
Guaranteed Auto Protection (GAP) in the event of
total loss due to theft or accident, lower monthly
rentals and our renewal services of Takaful/
insurance policy and road tax. Toyota Drive by all
accounts gives a superior alternative to conventional
hire-purchase plans and represents another
milestone in product innovation for the sake of
customer satisfaction and convenience.
Lexus Access
Launched in June 2010, Lexus Access program is a
joint collaboration effort of Toyota Capital Malaysia
with Lexus Malaysia to support Lexus sales and
promote an early start to luxury car ownership
effortlessly through a consumer lease.
Lexus Access offers the same attractive benefits as
Toyota Drive to Lexus customers, including zero down
payment, guaranteed LEV, GAP and other benefits,
giving our customers another easy alternative to
choose Lexus.
Lexus Access therefore stamps Toyota Capital
Malaysia’s commitment to offer an easy and
convenient alternative to our customers to drive
away a Lexus.
Both our Lexus Access and Toyota Drive programs
have been developed in consultation with our
Shariah Advisor to ensure financing options are in
line with Islamic principles and practices.
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Our Products
Hino and Daihatsu. Our team regularly patronises
Hino and Daihatsu dealerships to build work
relationships with their sales teams and providing
the auto financing support to the businesses.
Operating Lease
Fleet Management
Through a joint collaboration with Toyota, we offer
our clients - small businesses or large corporations effective vehicle financing and fleet management
solutions customized to suit their needs. Not only will
our Fleet plan finance the cost of the vehicles, it also
covers their everyday running and maintenance
costs. Furthermore, it comes with a host of services,
including periodic and preventive maintenance,
insurance management, vehicle acquisition and
disposal, as well as fleet management reporting.
Our clients can acquire a fleet of Toyota vehicles by
merely paying a long-term and fixed price rental. No
capital outlay is required thus enabling their business
to run smoothly without having to incur large costs
at regular intervals and freeing up their finances
for other business purposes. Fleet leasing is also
transacted off their company's Balance Sheet. The
leasing arrangement can also be customised to
meet customer needs and requirements.
Offering a full suite of financing options, our Fleet
Management is a hassle-free approach which
helps our clients reduce the lifetime running costs of
a fleet, improve cash flow planning and eliminate
administrative tasks.
Our dedicated Fleet Management team also works
closely with the Toyota Fleet team and Toyota
dealers to extend comprehensive fleet management
and vehicle maintenance program so customer
satisfaction is always ensured.
Industrial Hire Purchase
Toyota Capital Malaysia offers attractive industrial
hire purchase plans for business owners who are
interested to purchase commercial vehicles such as
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Wholesale Financing
Our wholesale financing programs help facilitate
Toyota dealers’ requirements in terms of cash-flows,
inventory and credit lines to ensure they can always
maintain customer satisfaction.
We offer wholesale financing to our Toyota dealers
as we understand their needs for sufficient working
capital to finance their inventory purchases,
especially during high demand periods. Our facility
helps ease their cash flow as we provide financing in
the form of a credit line that gives dealers access to
funds to keep inventory at a level ready to meet their
customers’ needs.
Our Total Assets And Product Mix
Toyota Capital Malaysia is committed towards achieving
high-quality performance and growth. We attained remarkable
and steady growth over the years achieving a high of RM3.5
billions in total assets as of March 31, 2012. Our customer base has
also grown significantly over the years. It has now doubled since
2008 to more than 77,000 customers.
(Thousands)
(RM Millions)
4,000
3,505
3,500
80
77.4
70
3,001
3,000
Product Mix
Number Of Customers
Total Assets
63.7
60
2,625
2,500
50
40
1,598
1,500
30
1,000
20
500
10
FlexiPlan
16%
AITAB
28%
Toyota Drive
1%
54.9
44.9
2,051
2,000
Hire
Purchase
55%
36.4
0
0
2008
2009
2010
2011
2012
2008
2009
2010
2011
2012
Fiscal year ending March 31
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Value-Added Services
Toyota Capital Malaysia believes in going beyond the norm to
provide extra value-added services for our customers. These
services include motor insurance renewal from reputable
insurance companies throughout the country and road tax
renewal services.
Convenient Ways2Pay
In our pursuit to ensure customer convenience, we are constantly working with potential parties to provide
alternative payment channels.
Our current payment channels include MEPS Direct Debit as well as ATM and CDM networks with
participating banks.
13
AUTOMATED
TELLER MACHINE
CASH DEPOSIT
MACHINE
PAYMENT VIA
ON LINE
PAYMENT
VIA MAIL
PAYMENT AT
OUR OFFICE
September 2012
PAYMENT VIA
MEPS DIRECT DEBIT
Toyota Capital Malaysia Sdn Bhd
11547-M
Level 20, Plaza IBM, First Avenue,
Bandar Utama, 47800 Petaling Jaya,
Selangor, Malaysia
Tel : 6-03-7962 6000 Fax : 6-03-7962 6076
Visit us at: www.toyotacapital.com.my