PASSPORT - Nashville Predators

2 0 1 4 -1 5 C I T I Z E N O F
PASSPORT
official instruction guide
table of contents
CITIZEN OF SMASHVILLE PASSPORT 4
» Card color designation
» Lost or stolen cards
» Forgot your card
» Entering Bridgestone Arena
» Guests arriving separately
MY SMASHVILLE TIX­ THE OFFICIAL CURRENCY
OF SMASHVILLE.
6
» Printing tickets
» Transferring tickets
» Selling tickets
» Transferring tickets to a card
» Share partners
» Ticket exchange policy
» Predators Fan Relations
SINGLE GAME TICKETS
12
13
SEASON-TICKET HOLDER BENEFITS 14
» Nashville Predators Box Office
» Group tickets information
FORD ICE CENTER
» Benefits at Bridgestone Arena
» Benefits at Ford Ice Center
» Smashville Rewards
» Smashville Rewards Points
» Hockey Bucks
2014-15 SEASON SCHEDULE
2
16
$50 minimum deposit required to open checking accounts. Subject to credit review and approval.
Fifth Third Bank. Member FDIC.
citizen of smashville passport
Your Citizen of Smashville Passport will serve as your ticket for all of
the seats in your account for regular and post season games.
ENTERING BRIDGESTONE ARENA
CARD COLOR DESIGNATION
» STEP 1: When you arrive at the game, go directly to any entry
point in Bridgestone Arena.
premium
lexus lounge
half
full
flex
» STEP 2: Present your Citizen of Smashville Passport to the
Bridgestone Arena attendant working at that gate.
The attendant will swipe your Passport to validate your
account and present you with a seat locator slip for each
ticket stored on your Passport for that specific game date.
LOST OR STOLEN CARDS
» STEP 3: Use the seat locator slip(s) to find your seats.
If your Citizen of Smashville Passport is lost or stolen, contact your
Account Representative immediately; it will be promptly deactivated.
» STEP 4: Cheer the Preds to victory!
When you contact your Account Representative you can also request
a replacement Passport. Each account may request one additional
passport for free. There will be a $25 reprint fee for any Passport
print request thereafter.
If you do not wish to reprint your Passport once it has been deactivated, you will still be able to print your tickets from home or load your
tickets on your credit card (which can then be swiped at any gate
location similarly to the Passport).
4
Use your Citizen of Smashville Passport to enter Bridgestone Arena.
Remember, backpacks and large bags are not permitted. All items
brought into Bridgestone Arena are subject to a security search. For
more information on Bridgestone Arena event policies please visit
bridgestonearena.com/event-policies.
GUEST ARRIVING SEPARATELY?
FORGOT YOUR CARD?
OPTION 1: Guests arriving separately will require their own ticket
to enter Bridgestone Arena. Prior to coming to the game you can
forward their seats to them via email using your My Smashville Tix
account. Your guests will have to print out their tickets at their home
or office prior to arriving at Bridgestone Arena.
OPTION 1: Access your My Smashville Tix account and print your
tickets for that night’s game, see page 6.
NOTE: Ticket forwarding will be disabled two hours prior to the start
of the game.
OPTION 2: Go to the Bridgestone Arena box office and speak to
a Preds ticket representative. You will need to provide a driver’s
license or other form of photo ID and verify security information.
OPTION 2: You can print tickets from your My Smashville Tix
account and deliver them directly to your guests or leave them in
an envelope at Bridgestone Arena Will Call.
5
my smashville tix
My Smashville Tix is an easy to use digital ticket system for Bridgestone Arena located at nashvillepredators.com/mysmashvilletix.
Similar to printing or downloading an airline boarding pass/ticket
from home, this quick, secure and simple digital system will allow you
the ultimate convenience and flexibility in using your seats.
» Log in to My Smashville Tix and select ‘Manage My Tickets’
» Select an event, then select ‘Transfer to Friend’
» Select seats (and/or parking)
Using My Smashville Tix you will be able to:
» Select ‘Done’ to save your action for this game
• Print tickets from any computer connected to the internet and
a printer.
» Click ‘continue’ to proceed into the transfer process and
follow prompts
• Securely upload ticket information to your personal credit card to
use in place of your Passport.
When completed, an email invite will be sent to the recipient to accept
or decline the transferred tickets. Once accepted, the recipient will be
prompted to log into/create an Account Manager profile and manage
the received tickets.
• Quickly post your tickets for resale.
• Securely and electronically transfer tickets via email.
PRINTING TICKETS
» Log in to My Smashville Tix and select ‘Manage My Tickets’
» Select an event, then select ‘Print Tickets’
» Select seats (and/or parking)
» Select ‘Done’ to save your action for this game
» Click ‘continue’ to proceed into the print process
» On the confirmation page, click the ‘print’ button. Your tickets will
download as a PDF file
» Open this file to print your tickets
OTE: Once you click the ‘print’ button, the downloaded tickets will
N
be required for entry to the event. You cannot use any tickets that
have been previously issued or printed. Tickets you have printed will
no longer be loaded on your Passport.
6
TRANSFERRING TICKETS
SELLING TICKETS
» Log in to My Smashville Tix and select ‘Manage My Tickets’
» Select an event, then select ‘sell tickets’ within the dropdown
»C
lick ‘continue’ to proceed into the sell process
»Y
ou will be prompted to login to NHL Ticket Exchange (Same as
My Smashville Tix account)
»C
hoose how you want to get paid, set your price, posting end-date
and insert relevant comments
»E
nter billing information and confirm to complete posting
Note: Tickets that have sold will be electronically transferred to the
new buyer, and the original tickets will be invalidated.
7
my smashville tix
TRANSFERRING TICKETS TO A CARD
TICKET EXCHANGE POLICY
»L
og-in to My Smashville Tix and select ‘Manage My Tickets’
Due to an increasing demand for Predators tickets, please see below
for Nashville Predators Ticket Exchange Policy guidelines.
» Select an event, then select ‘Transfer to Card’
» Select seats (parking cannot be transferred to card)
» Select ‘Done’ to save your action for this game
» Click ‘continue’ to proceed into the transfer process
» Specify the Credit Card or Passport you would like to load and
follow prompts
» Be sure to use 16-digit code on the back of your Passport
NOTE: Ticket forwarding will be disabled two hours prior to the start
of the game.
Go to nashvillepredators.com/exchange to view the games eligible
for exchange and to exchange your tickets.
• All ticket exchange requests are subject to availability and must be
completed one week prior to the game you are exchanging.
• When exchanging tickets, a replacement game must be selected at
the time of the exchange. Credits will not be applied to your account.
SHARE PARTNERS
• Only season tickets can be exchanged for a future game. Tickets
already exchanged cannot be exchanged multiple times.
To request additional Citizen of Smashville Passports for your share
partners, go to nashvillepredators.com/addpassport and complete
the form to request that an affiliate account be created.
• All exchanges are subject to availability and season-ticket holders
will be offered the same, similar or best available price category at
the time of the request.
Once their account is created, they will be issued their own Citizen of
Smashville Passport. You may then transfer games from your account
to your share partner’s account for free using your My Smashville
Tix account. Be sure the email you are sending to matches the one
on your share partner’s account. Your share partner will need to
accept your ticket transfer. Each account may request one additional
passport for free. There will be a $25 reprint fee for any passport
print request thereafter.
• DEX All-Inclusive Zone Tickets and Suite Tickets will be exchanged
for best available in the Premium Lower Bowl. Fan Zone with the All
You Can Eat option will be exchanged for ‘Ticket Only’ and will not
include food and beverage.
Note: Tickets will not automatically be loaded onto the share partner’s
card. Your share partner can follow the steps in the “transfer tickets to
card” section above. Call your account representative for more details.
8
Note: For the upcoming season, ticket exchanges will need to be
made through the link provided below. After you fill out the form, you
will be contacted via email once your exchange has been processed.
• A maximum of six tickets can be exchanged per exchange game.
PREDATORS FAN RELATIONS
The Predators Fan Relations Department is here to assist with
anything you may need during your visit to a Predators game,
concert or family show at Bridgestone Arena.
Fan Relations can be reached during normal business hours,
Monday through Friday, 8:30am-5:30pm, at 615-770-2355 or by
email at predators@nashvillepredators.com.
9
P R E M I U M S E AT S
S U I T E R E N TA L S
SEASON-TICKET HOLDER RENTAL RATE $3,300
• Private entertaining space in the 6th
busiest building in the U.S.
• Two VIP parking passes in the
attached garage
• Suite attendant service
• Full access to the exclusive Patrón
Platinum Club
• Newly renovated suites available
CONCERT PACKAGES AVAILABLE
• Exclusive space located on the event level
• Premium, unlimited buffet with
decadent entrees, including beer, wine
and select spirits
• Themed bars throughout the lounge
• Private seating areas located through
out the lounge available to help you
conduct business or enjoy time with
your family and friends
TA B L E T O P S
• Four tickets included
• All you can eat and drink (including
draft beer, wine, soda and water)
• Exclusive fully catered buffet
• Waiter/Waitress service
• One parking pass in lot with close
proximity to Bridgestone Arena
B E N C H S E AT S
• Four tickets between the Predators and
visiting team bench
• One parking pass in an adjacent lot
• Ability to rotate up to 12 guests into
the bench seats with the purchase of
eight additional Premium Lower Bowl
Seats or a suite
• Game-used puck delivered to your seats
For reservations please call 615-770-2477
FOR MORE INFO, PLEASE CALL 615-77O-2OO5 OR
EMAIL PREMIUMSEATS@NASHVILLEPREDATORS.COM
single game tickets
ford ice center
Online: nashvillepredators.com
Ford Ice Center, which opened in August 2014, was built as a provision
of the June 2012 lease agreement between the city of Nashville and
Bridgestone Arena. A component of the public-private partnership
between Metro and the Nashville Predators, this state-of-the-art ice
center will help continue the growth of hockey in Middle Tennessee.
Ford Ice Center, located at The Common at the Crossings, is part of
a mixed-use complex that includes an expanded branch library, new
regional community center and park that will change the landscape
of the Antioch community.
Phone: 615-770-7800 or contact your Preds representative directly
In Person: Any Ticketmaster outlet or Bridgestone Arena box office
Accessible seating info: 615-770-2355 (For the complete ADA
seating policy, please go to nashvillepredators.com)
NASHVILLE PREDATORS BOX OFFICE
Located at the main entrance of Bridgestone Arena at the corner of
Broadway and 5th Avenue
Phone: 615-770-2040
Hours: Monday-Saturday 10am -5pm, Closed on Sunday
Game Day Hours: 10am - end of the second period
For directions or more information, call Predators Fan Relations at
615-770-2355 or visit nashvillepredators.com.
GROUP TICKET INFORMATION
To inquire about group discounts, or for information about
bringing a group to a Predators game, please call 615-770-2162 or
visit nashvillepredators.com/groups.
12
Ford Ice Center houses two sheets of ice, eight locker rooms, four
party rooms, a café, a pro shop operated by Perani’s Hockey World
and more. In addition to housing the Predators Youth Hockey initiatives
like Get Out and Learn! (G.O.A.L!), Ford Ice Center is home to the
Scott Hamilton Skating Academy. Hamilton, a longtime Franklin,
Tennessee resident and Olympic Gold Medalist, will serve as the
active principal at the Academy, helping with curriculum development,
staffing and more. Ford Ice Center will serve as an economic engine
while growing the game of hockey for years to come.
fordicecenter.com
13
season-ticket holder benefits
We are pleased to offer the greatest benefits package in professional
sports to the greatest fans in professional sports!
SEASON-TICKET HOLDER BENEFITS
• Meet the Team Party (full season-ticket holders only)
• Rebook hooded sweatshirt (full season-ticket holders only)
• Up to 45% off of single-game ticket rate
• Right to renew same seats year after year
• First right to seats for the Stanley Cup Playoffs (full and half
season-ticket holders only)
• Complimentary LIDS six-game pack (full season-ticket holders only)
• Complimentary LIDS three-game pack (half season-ticket holders only)
BENEFITS AT BRIDGESTONE ARENA
• Exclusive pre-sale opportunities for Bridgestone Arena events
• 20% discount at the Predators Pro Shop
• 10% discount on concessions at Predators games and
Bridgestone Arena concerts
• Discounted parking options
BENEFITS AT FORD ICE CENTER
• Ten free public skate admissions, $70 value
• 20% discount on birthday parties, $50 value
• 25% discount on ‘Learn to Skate’ opportunities, $50 value
• 20% off all food and beverage
• Buy one-Get one ‘Stick and Puck’ pass, $10 value
SMASHVILLE REWARDS
Smashville Rewards is a point based rewards program designed
to thank our most valuable fans – our season-ticket holders.
Season-ticket holders earn points for buying season tickets,
attending games, and participating in special Smashville Rewards
promotions. Your Smashville Rewards points can be redeemed for
merchandise, once in a lifetime experiences, seat upgrades,
concessions, exclusive auction items, Hockey Bucks and more.
To find out more go to smashvillerewards.com.
SMASHVILLE REWARDS POINTS
Your 2014-15 Smashville Rewards points will be available to you
through June 30, 2015 at which time they will expire. You are able
to roll over any unused 2014-15 points into the 2015-16 season by
renewing your season tickets by the specified renewal deadline in
the spring of 2015. Any Smashville Rewards points rolled over from
2013-14 will expire on June 30, 2015 and may not be rolled over.
Points are spent on a first-in/first-out basis.
HOCKEY BUCKS
You can redeem Hockey Bucks at concession stands and merchandise
locations inside Bridgestone Arena using your Citizen of Smashville
Passport. Your Passport will NOT have Hockey Bucks loaded on it
when you receive it. Hockey Bucks can be purchased from the Rewards
Catalog on smashvillerewards.com with Smashville Rewards points.
Hockey Bucks will appear on your Citizen of Smashville Passport
within two business days. You can check your balance by going to
www5.myicard.net and entering the 16-digit card number on
the back of your Passport. Hockey bucks will expire June 30, 2015.
• $50 off ice rental fees (Monday-Friday 6am-11am and 1:15pm–3:15pm)
• 25% off studio room rental, $15 value
• 25% off skills room rental, $15 value
14
15
SUN
MON
TUE
OCT
05
WED
THU
01
06
07
08
7:00
FRI
02
03
09
10
OTT
12
13
14
7:00
15
20
26
27
22
ARI
16
17
7:00
7:00
23
24
CHI
28
11
7:00
SUN
9:00
29
7:00
9:00
02
03
09
10
25
16
17
23
24
EDM
7:00
04
05
FRI
11
7:00
12
7:00
07
SAT
13
7:00
19
14
21
OTT
25
26
28
EDM
L.A
15
6:00
7:00
22
FLA
27
7:00
08
WPG
20
6:30
7:00
STL
STL
18
6:30
06
7:30
DAL
TOR
CGY
THU
01
EDM
31
8:00
WED
WPG
VAN
PIT
30
TUE
NOV
18
7:30
MON
WPG CHI
21
7:00
04
DAL
CGY
19
SAT
7:00
29
CBJ
C
M
Y
CM
30
MY
SUN
MON
DEC
01
TUE
6:00
WED
02
03
CAR
07
08
14
15
8:00
COL
16
BOS
21
22
6:00
6:00
23
6:00
8:00
10
29
7:30
CHI
SUN
7:00
01
MON
02
PIT
2:00
30
09
FLA
22
16
23
BUF
7:00
04
05
ANA
25
7:00
11
12
20
18
19
7:00
THU
FRI
01
02
08
09
SAT
3:00
06
07
13
7:00
6:30
7:00
DAL
9:00
14
15
CMY
ANA
20
10
1:00
MIN
7:00
16
CY
03
L.A
7:00
VAN
MIN
26
WED
CAR
13
9:30
TUE
JAN
K
17
6:00
WSH DET
21
22
23
24
30
31
MTL
25
27
26
PHI
7:00
27
28
COL
TUE
7:00
03
WED
04
7:00
10
7:00
7:00
THU
7:00
FRI
05
06
ANA
11
13
WPG
17
18
6:00
24
25
7:30
07
19
7:00
29
STL
20
12:00
26
7:00
27
STL
2:00
08
TUE
APR
05
06
12
13
WED
THU
01
02
21
07
08
COL
14
7:00
09
16
9:00
FRI
03
10
6:00
09
8:00
COL
03
04
7:00
15
28
22
7:00
05
FRI
06
NYI
10
16
7:00
11
9:30
17
18
23
7:00
24
30
7:00
SAT
12
13
9:00
20
21
22
23
26
27
28
29
30
14
L.A
19
20
7:00
21
BUF
25
6:30
T.B
26
27
11:30
28
WSH
31
VAN
SAT
7:00
04
7:00
HOME
AWAY
11
DAL
17
18
2O14-15 SEASON SCHEDULE
19
07
6:00
WPG
MIN
MTL
29
THU
S.J
DET
MIN
15
02
ANA
DAL
8:00
6:00
WED
ARI
CGY
MON
TUE
NYR N.J
PHI
MIN
01
14
7:00
MON
MAR
N.J
NYI
COL
2:00
SUN
NYR
12
7:00
SAT
4:00
SUN
MON
31
S.J
5:00
19
7:00
DET
T.B
15
12
7:00
NYI
6:00
06
SUN
DAL S.J
18
PHX
24
6:00
CHI
11
8:00
ARI
TOR
08
05
SAT
STL
FEB
1:00
04
17
CBJ BOS
28
7:00
FRI
STL
09
7:00
THU
24
25
THE TOY STORE FOR THE HOCKEY PLAYER
Season-long memberships are just $25 and includes
one Preds ticket, a backpack and more!
SEASON TICKET HOLDER OFFER
FREE PAIR OF RAY BAN SUNGLASSES
Season-ticket holders earn 200 Smashville Rewards points
when they sign up.
Sign up today at nashvillepredators.com/kidsclub.
WITH WAVELIGHT LASIK.
SPECIAL OFFER FOR SEASON-TICKET HOLDERS
$20
OFF
Get $20 OFF your purchase of $100
or more at the Perani’s pro shop at
the Ford Ice Center.
Get Out And Learn! offers kids the
experience to try hockey for free.
Designed for boys and girls, ages 5
to 8 with no prior skating or hockey
experience, this FREE hockey program
will introduce kids to the exciting sport
of hockey. Equipment is provided at no
charge making the program ideal for
families. Sessions are offered yearround at local rinks in Antioch (Ford
Ice Center), Franklin (A-Game), and
Nashville (Centennial Sportsplex).
For more information or to register your child to
Get Out And Learn! visit nashvillepredators.com/goal.
Must present coupon at the time of purchase. Expires April 11, 2015.
Keep on
the go.
Keep going up to 50 miles
after a puncture.*
Introducing DriveGuard™—a tire
masterfully engineered to drive up
to 50 miles to get to a safe place
after a puncture.* This all-season
tire features a quiet, comfortable
rideandconfidenthandlingalong
with up to a 60,000 mile warranty.†
Soevenintheeventofaflat,you
stay in control of your day.
DriveGuard.com
1-844 GO FIFTY
*At speeds up to 50mph.
† Mileage warranties vary from 50,000
to 60,000 based on speed rating.
Limitations and restrictions apply; see
warranty manual for details.