Local Student Handbook 2013

Transcription

National Provider No: 6811 Phone: 9479 4870 admin@dnakingston.com.au
Local Student
Handbook 2013
Dental Nursing Australia
DNA Kingston Training
©2013 Kingston Training & Employment Pty Ltd. Local Student Handbook _Vol .2: 01/13 LSHB SL/KS
Page 1 of 82
Provider No 6811 DNA Kingston Training
www.dnakingston.com.au
Empower Your Dreams Make Them Happen
INDEX
PAGE
4
5
6
7
8
9
10
12
13
14
15
ITEM
Foreword
Intro college
Courses
Public Holidays
Staff emails
General phone numbers
College Locations
Counseling services
Dental care
Financial advice
Health services advice
Muslim Prayer rooms
Housing advisory service
Library area
Computer facilities
Libraries in Perth
Staff responsibilities
Photocopying
Security
Theft
Students rights
Responsibilities as a Learner
Recognition of Prior Learning (RPL)
Mutual recognition
Written assessment presentation
Study requirements in addition to class time
Sexual harassment
Occupational Health and Safety
Accidents involving injury
Safety rules and procedures for practical classes
General safety and emergency rules and procedures
Enforcement
Staff preparation areas
Student cards
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16
17
18
19
20
21
Alcohol and illegal drugs
Collusion and plagiarism
Equity and access
Food and Beverages
Harassment
Mobile phones
Deferment
Complaint and Grievances
Assessment appeals procedures
Flexible delivery
Welfare support and guidance
Attendance
Privacy and Confidentiality
Changes to address and contact details
Certificate Presentation and Awards
Photos
Smoking
Uniforms
Letter required by Students
Equipment and career support
Work Experience arrangements / policies
List of Attachments
Dental Nursing Australia and DNA Kingston Training Policies
25
26
30
35
38
41
43
45
49
60
61
65
72
73
77
83
Admissions, student selection
Complaints and appeals
Refund, Cancel, Defer, Suspend
Privacy
Special support policy
Access & Equity Policy
Grievance
Attendance
Recognition Prior Learning, Course Credit
RPL application form
Student Services
Critical Incident
Critical Incident Flow Chart
Incident / Accident/ Injury Report Form
Fees Policy
Document validation and currency
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Dental Nursing Australia and DNA Kingston
Training
Student Handbook Foreword
Welcome to DNA Kingston Training, award winning Training College in Western Australia.
Our Organization has been training Dental Health Workers since 1999 and is committed to the
provision of quality Vocational Education and Training, establishing careers, securing
employment and University pathways for further education.
One of the reasons for our success is our unique collaboration and partnership between the
Industry, Students and our wonderful talented Staff.
The learning experiences which you are about to participate in are: challenging, rewarding,
interesting, practical, total quality wrapped in a fun and friendly atmosphere.
Designed specially to prepare you for:
• your specialised role in the Health care team, Business team, Occupational Health and Safety
team or Welding team.
• your responsibility for maintaining continuous professional development in the field
• your role in the management of changes, which occur in workplace organisation, practice and
procedures
Students from all over the world attend our programmes with a range of learning styles, needs
and expectations.
The courses are designed to include a variety of learning strategies to:
• individuals and group learning styles
• prepare you for your role as a member of a working team
• focus on the required practical skills required for the qualification
This will require you to make a personal commitment to achieving success in your studies by:
• applying sustained effort and motivation
• seeking appropriate assistance as required
• self-evaluation of your performance
To assist us to meet your learning needs as an individual, open communication is the secret to
success. Lecturers and general Staff are always available to provide advice and direction, along
with our specialist team to provide Students with support in all aspects of your training and
personal needs while in Western Australia.
On behalf of Kingston Training and Employment we wish you all a very enjoyable and
successful time during your studies. Director Susan Lawton
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Introduction to the Colleges
This student handbook has been developed to provide you with an overview of the facilities and
policies of the Colleges and details of your course.
Colleges located: Bunbury, Mandurah, Belmont and Geraldton
Courses on offer to Local Students include:
 Certificate III in Dental Assisting
 Certificate IV in Dental Assisting
 Diploma of Dental Technology – Apprenticeship only
 Diploma of Management (Business)
 Advanced Diploma in Management
 Cert IV in Work Health and Safety
 Advanced Diploma of Management
 Certificate II in Engineering – Production Technology
 Certificate III in Engineering – Fabrication – Apprenticeship only
 Certificate IV in Health Care – (Ambulance)
Coming on scope for 2013: Advanced Diploma of Project Management, Advanced Diploma of
Occupational Health and Safety, Cert IV in Training and Assessment.
We encourage liaison between staff and students of all programs as it helps to foster the team
approach to health care. Department staff promote a learning environment which is competency
based, student centred, flexible in its delivery and assessment and focussed on meeting the
individual needs of its learners. We hope that you will maximise the learning opportunities that
this approach offers so that you will find your studies with us both personally and professionally
rewarding.
COURSES
Diploma of Dental Technology
Program Title: Diploma of Dental Technology
Program Code: HLT50512
Program Duration The Diploma of Dental Technology is only available to local students as an
Apprenticeship.
Suggested reading books:
Training Manuals and texts providedDental Technology:
• Brand and Isselhand. Anatomy of the Orofacial Structures. 7th ed. Mosby
• Mosbys Dental Dictionary. Mosby.
• McCabe. Applied Dental Materials. 7th ed. Blackwell.
Diploma of Management
Training manuals provided
Program Title: Diploma of Management
Program Code: BSB51107
Program Duration The Diploma of Management involves a total of 1 year full-time study, 52
weeks including holiday breaks, 3 days a week. Also available through Flexible delivery.
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Certificate III in Dental Assisting
Certificate IV in Dental Assisting
Program Title: Certificate III in Dental Assisting & Certificate IV in Dental Assisting
Program Code: HLT31812 & HLT43012
Program Duration The Certificate III and IV in Dental Clinic Assisting involves a total of 1
year full-time study 26 weeks each course, including holiday breaks, 3 days a week. 20 hours.
Also available through a Traineeship, Correspondence and Flexible delivery.
Cert IV Work Health and Safety ( OHS)
OHS Text books
Program Title: Certificate IV Work Health and Safety ( OHS )
Program Duration Certificate IV Work Health and Safety involves a total of 1 year full-time
study, 52 weeks including holiday breaks, 3 days a week. Also available by Flexible delivery.
Advanced Diploma of Management
Program Title: Advanced Diploma Of Management
Program Duration Advanced Diploma of Management involves a total of 1 year full-time study,
52 weeks including holiday breaks, 3 days a week. Also available by Flexible delivery.
Certificate II in Engineering – Production Technology
Program Title: Advanced Diploma Of Management
Program Code: MEM20205
Program Duration Certificate II in Engineering involves a total of 1 year full-time study, 52
weeks including holiday breaks, 3 days a week. Also available by Flexible delivery.
Certificate IV in Health Care – (Ambulance)
Program Title: Certificate IV in Health Care ( Ambulance)
Program Code: HLT41012
Program Duration Certificate IV in Health Care involves a total of 1 year full-time study, 52
weeks including holiday breaks, 3 days a week. Also available by Flexible delivery.
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Public Holidays for 2013 Academic Year:
Australia Day: Thursday 26th January, Public Holiday Monday 28th January
Labour Day: Monday 4th March
Good Friday: Friday 29th March
Easter Monday: Monday 1st April
Anzac Day: Thursday 25th April
Foundation Day: Monday 3rd June
Queen’s Birthday: Monday 30th September
Christmas Day: Wednesday 25th December
Boxing Day: Thursday 26th December
Melbourne Cup Day: Tuesday 5th November (Special day Australia, no public holiday in W.A.)
Library
The DNA Kingston Training Library is another source of learning material. Books are to only be
used at Colleges.
Staff Contact Details Perth International:
Email Addresses
Director
Susan Lawton
susan.lawton@dnakingston.com.au
International Manager/Student Support Manager
Kim Savory
ksavory@dnakingston.com.au
Reception Manager
admin@dnakingston.com.au
General Email admin@dnakingston.com.au.
Student support Officer fkennedy@dnakingston.com.au, ksavory@dnakingston.com.au,
DNA Kingston Training contact numbers:
Belmont College
Belmont Fax
General Phone
International
08 9479 4870
08 9479 4880
1300 855 503
+ 61 8 9479 4865
Office Hours:
Monday-Friday
Saturday/Sunday
8.30am – 4.30pm
Closed
Postal Address for all College Locations:
PO Box 69
BELMONT WA 6984
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DNA Kingston Training College Locations:
Belmont-37 Hargreaves St, Belmont WA 6104 (Head Office)
Malaga-Unit 1, 28 Oxleigh Drive, Malaga WA 6090
Mandurah Endeavour Centre, Units 6 & 7, Top floor, Cnr Peel Street and Mandurah Terrace,
Mandurah WA 6210
Bunbury- Unit 1, 76 Spencer Street Bunbury WA 6262
Geraldton – Progressive Training Centre 8 Grosvenor Close Woorree Geraldton WA 6530
Telephone Directory-This space is provided for you to record additional useful telephone contact numbers
Name
Fire/Police/Ambulance
Police (general)
Telephone No.
Email
Fax
000 (Emergency)
131 444
Student Service Support Information
Counselling Service
The Counselling Service consists of a team of caring, educational personnel whose role is to
assist students to develop their full potential, enjoy their stay in Western Australia and achieve
success in their studies at DNA Kingston Training.
The qualified counsellors provide a free individual, confidential service. This service is available
to students to discuss any wide range of problems and decisions that affect day to day life. This
service is managed by Kim Savory.
Email: ksavory@dnakingston.com.au
Student Support Manager:
Services include - support with: academic issues, social, cultural, personal, sport, banking,
medical health, dental health, police, safety, English, transport, accommodation, airport pick up,
counselling.
Further information is available at the colleges, meet with the support officers and web site.
Team of officers includes: Kim Savory, Glen Moralee, Fran Kennedy and Cliff Dawson.
Please refer to DNA Kingston Training web site and policy and procedure document for more
information of services.
Facebook
Provides our students with a unique and up to date information portal regarding our organisation,
this is an important part of being part of the DNA Kingston Training community.
Please press ‘like’ on our DNA Kingston Training Facebook page to become a Facebook friend.
All events, information and photos will be posted on this official Facebook page.
This site is great for feedback and finding out about the latest activities and courses running.
Please be advised this page is managed daily and requires discipline in communication, if you are
to use, to ensure defamatory or inappropriate language or issues are not discussed.
If you have any issues regarding face book or your photo is on face book, of which you do not
wish to be there. Please contact either Kim Savory or Glen Morale the Facebook Manager, Ph1300855503.
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Muslim Prayer Rooms
A dedicated area, located in the external classroom (Rec Room) in Belmont. Please contact the
Student support officer for further details and locations at other centres. Temple Prayer is to be
carried out in your own time, Visa regulations will not allow students to take half day for prayer.
Library area
A small resource library is available to students located at all Colleges. Books are not to be taken
out, only used at the Colleges on site. Please see Kim Savory should you wish to utilize the
Library or your lecturer, Lap tops are also available on request to be used at the training centres.
Computer Facilities
Computers are available for student use. These facilities are free of charge. There are 20
computers available in the Computer Laboratory at Belmont, all computers have internet and
email access. Printing costs 20c per page (A4 page black and white). All other colleges have
access to Computer Stations, situated in their Colleges. Computers can be utilised during lunch
times and after class. You will not be able to install games or new software or access
inappropriate web sites.
Respect and appropriate use is required for computer use at all times or access will be denied.
Any negligent damage to computers will be charged to Students accounts to be repaired.
Assignments are recommended to be placed on thumb drive and handed to lecturers to download.
Downloading movies or large data is not available, penalties may apply for inappropriate use.
Staff and Student Responsibilities
Staff are unable to socialise with students after class hours or take expensive presents or sums of
money, as this will breach the Education Department and DNA Kingston Training policies.
Facebook Protocol: Staff are unable to accept Facebook friend requests from students. Please do
not request as refusal may offend. This is a DNA Kingston Training staff policy.
Mobile Phone Numbers & Personal Email Addresses: Exchange of mobile phone and personal
email addresses are not to be exchanged between staff and students under any circumstances in
accordance with DNA Kingston Training staff policies.
Libraries in Perth
The Medical Dental Library at Nedlands in the Oral Health Centre Of W.A. complex has a very
comprehensive Library. 17 Monash Ave Nedlands, Student can access books in the Library only.
Curtin University Library and ECU University Library are also available, please speak with Kim
Savory for access details.
Photocopying
Local printers all offer plain paper A4 copies, copy reduction and enlargement, multiple copying
and contrast controls. Some copiers also provide A3 and transparency copies. Photocopying costs
are approximately 30c per page.
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Security- Personal Safety on Campus
DNA Kingston Training work closely to ensure your safety at the Colleges for staff and students.
DNA Kingston Training ensures good lighting at Colleges for evening classes and security
guards all evening sessions in the winter months.
Perth is one of the safest cities in the world with a wonderful cosmopolitan life style. Although it
is very safe, it is very important for students to be aware of their own personal safety while
studying in Perth, advice on safety can be obtained from your Student Support officers. If you
ever feel unsafe at the Colleges, immediately contact a Staff member. All colleges have sign in
& exit books to identify strangers entering and leaving the building. Alarms at Belmont are
linked directly to fire department. Student lockers are available at Belmont and Malaga colleges.
Please see your Lecturer for allocation, information and instructions.
Theft
Beware of thieves at all times! Keep your valuables with you at all times. Never leave your bags
and belongings unattended, especially whilst researching in libraries etc. It is strongly
recommended that you lock your car and that bikes be secured by means of ‘hoops’ or ‘U bolts’
rather than chains or wires as the latter are often easily cut resulting in a very quick loss of bikes.
At any time a theft is suspected report it immediately to the nearest Staff member and then
proceed to complete a report. Depending on the nature of a theft you will probably be advised to
report to police at the nearest station to your home.
Students Rights
Staff aim to represent and safeguard students’ interests. We employ staff who
provide advice, information and assistance to students with problems which may include:
discipline (cheating, misconduct charges), appeals against assessment, special consideration,
harassment of any kind, appeals against exclusion, unfair treatment, employment, work
experience issues, health and safety issues etc.
The staff are able to help you to resolve problems in a variety of ways:
• Providing confidential advice
• Assisting in preparing submissions and documentation
• Supplying regulations and procedures
• Attending meetings with you and administrative or academic staff members
• Helping to clarify issues through discussion
• Identifying your options
• Referring you to appropriate services
All discussions are strictly confidential and no action will be taken without your explicit direction. Student incident
or information request form is available to sign and complete and hand to staff when required.
Responsibilities as a Learner
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Adult Education by its nature empowers the Student to be ultimately responsible for their
individual achievement. While our dedicated Staff give all assistance possible, the Student has
responsibility for completion of assessments and advising Staff of any problems they may be
experiencing, open communication is very important. The learning experiences provided will
involve a variety of methods and will encourage the student to develop skills in research and
presentation. Assessment will also be varied and will depend on the stated outcomes of the
individual course.
� Students are required to conduct themselves at all times in a professional manner
appropriate to their role as members of a Professional Team.
� All students are expected to conform to the DNA Kingston Training Course
policies in relation to Equal opportunity, Sexual Harassment, Occupational Health
and Safety and Infection Control.
� Attendance to all lessons, tutorials and practical sessions as per the group timetable is
compulsory
� Actively participating in classroom discussions and practical sessions is an important
a part of overall assessment and enables students to learn together about the wider
Dental Community.
� Appropriate dress code for classroom and participation in practical tasks. This
applies to, long hair tied back, footwear - closed in shoes - non slip and wearing of Personal
Protective Equipment (PPE). Eg Lab coat, safety glasses, mask, gloves
� The student who is late to class must report to the administration office prior to
entering the classroom. In some cases when a class has commenced a student will
not be permitted to enter the classroom and will be required to reschedule the class
time.
� The late student must ensure the role is marked and signed to reflect their presence and the
actual time of arrival to class.
� If you miss an assessment it is the Students responsibility to contact the Senior
Lecturer or Centre Manager to arrange a make-up class to sit the assessment. No assessment tasks
will be issued without attendance and participation in the required classroom activities.
� Students experiencing difficulties either the assessments should in the first instance
discuss the assessment with the facilitator and/or Senior Lecturer.
� It is highly recommended you provide feedback to your Lecturers / Support Staff of your
progress in the course, including any difficulties you may be experiencing.
� Some courses require prerequisites, students must understand there are sound reasons
for the sequencing of classes in the course. Failure to ‘keep up’ with the course
requirements may present the student with difficulties in continuing with the
program.
� Students must ensure that their Training Record Book is up to date and signed off from
practical sessions, especially if they have an opportunity of employment or work experience.
As you are now entering elite Health, Dental, OHS, Business, Engineering Professions,
standards are set very high.
Rules of importance to be upheld, to sustain your position in the College:
 Presentation of appearance to classes and practical sessions in correct attire are essential.
 100% attendance. Nothing less is tolerated.
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 Personal hygiene of a shower, clean hair, oral health cleaning before attending any
classes.
 Communication between Staff and other Students will be polite, with extreme manners
and spoken in English at colleges at all times.
 Cleanliness is vital in the Health Profession, all learning, clinical and lunch areas are to be
kept immaculate at all time.
 Care and absolute respect for all equipment, library books, computers, furniture and other
items at all training colleges. Misuse or stealing of any equipment will result in immediate
dismissal and / or replacement fees charged.
 Kitchen areas/facilities are available to all students. Please keep these areas clean and tidy
at all times.
 Café Areas are available inside and outside to be enjoyed by all students. Please discard
rubbish in bins provided leave furniture neat and tidy for others.
 Payment of fees when due.
 All work completed must be your own work, completed with your own hands and mind.
(You run the risk of being immediately dismissed from the college for presenting work
not your own, cheating will not be tolerated)
Recognition of Prior Learning (RPL)
If you have already gained skills and knowledge relevant to this course through previous study,
work experience or general life experience you may be eligible to have your learning recognised.
General information and the Colleges policy on Recognition of Prior Learning (RPL) and Credit
Transfer can be accessed with the Student Support Officers.
Mutual Recognition
DNA Kingston Training recognises and accepts any Australian Qualifications Framework
qualifications and Statements of Attainment that are issued by other Registered Training
Organisations. Credit will therefore be given for modules or units of competency for which an
original official qualification has been attained.
Written Assessment Presentation
The following conditions apply as a minimum standard for presentation of written assessment.
Items:
• Your work must be presented on A4 size paper or in the appropriate learning guide or thumb
drive.
• All questions must be answered.
• Each page must be clearly labelled with your name, group and student numbers
• Information should be presented in a chronological and sequential manner
• Word-processing is a requirement and demonstrates a key IT competency
• Provide a 2.5 cm margin on the left hand side of the page.
• Leave two lines between each paragraph of an essay/report or short answer response.
• Use headings and numbering to clearly indicate which question you are answering.
• Ensure that all pages of your assignment are stapled together to avoid loss
• Ensure all material which is derived from another source (eg lecture notes, text books etc) is
appropriately referenced
• A plastic pocket maybe used to protect the contents of the assignment
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• No thick binders, folders or spiral bound covers, as these cause problems with handling,
storage and postage.
Study Requirements in addition to class time
It is recommended that every student spends Min 5 hours per week of their own time for study,
to research and to complete assessment tasks.
Information on study techniques is available from your course Lecturer and student support
officers.
Sexual Harassment
Sexual harassment is against the law in Australia. DNA Kingston Training has in place policies
and procedures to educate the colleges and to deal with complaints about sexual harassment.
Sexual harassment covers a range of unwelcome behaviour of a sexual nature, such as sexual
comments, gestures, offensive images, demands of a sexual nature, repeated requests to date,
physical contact such as patting or pinching. Sexual harassment also includes behaviour of a
sexual nature by a member of staff, which as a student you may feel will have an effect on your
grade or academic progress. DNA Kingston Training takes the issue of victimisation very
seriously. All enquiries and complaints are dealt with confidentially. If you are experiencing a
problem which you think might be sexual harassment or harassment of another nature, please
contact your Student Support Services.
Occupational Health and Safety
DNA Kingston Training recognises its duty and responsibility to provide and maintain an
environment for its staff and students, which is safe, and without risk to health. The conduct and
behaviour of every person on our College premises is expected to be such that they will take
reasonable care for their own health and safety and for that of anyone else that may be affected
by their actions. If you have a concern about safety at your college you should in the first
instance discuss it with your Lecturer, Centre Manager or Student Support Services.
Accidents Involving Injury
All accidents involving injury, that are incurred while attending excursions, work experience or
at the training colleges, no matter how slight, must be reported immediately to your Lecturer
and/or Centre Managers. Forms and reports will require to be completed. DNA Kingston
Training has a dedicated Occupational Health and Safety Representative for our Organisation,
who will also be involved with reports to establish risk management protocol.
Please also refer to our critical incident policy and procedures in handbook and web site.
Safety Rules and Procedures for Practical Classes
In all practical classes staff and students must comply with the following:
1. All footwear shall be firm, well-constructed closed toe and heel shoes or boots. No thongs,
sandals or slippers shall be allowed.
2. Personal protective equipment must be worn for all practical activities.
3. Long hair must be tied back away from the face.
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4. Hands and arms must be free of jewellery.
5. At the end of sessions (and during breaks), all electrical appliances must be switched off and
unplugged. The premises will be locked by the Lecturers.
6. Workbench tops, floors and sinks must be kept immaculately clean. Spilt materials or liquids
must be wiped/swept immediately.
7. All instruments and equipment must be returned clean to their workstation.
8. Safe working practices must be observed at all times during classes.
9. Student must not enter laboratories when a staff member is not in attendance. This is to comply
with occupational health and safety standards.
General Safety and Emergency Rules and Procedures:
1. In situations where there is potential for cross-infection all standard precautions for infection
control must be implemented.
2. All students must know the location and correct usage of fire fighting equipment –
extinguishers, hoses and safety blankets. Interference with any form of fire fighting
equipment will carry severe penalties. Please ensure you participate in fire drills held in the
colleges twice a year.
3. In the event of a fire or other life-threatening emergency, the Fire Warden for the Building will
direct evacuation. If the Fire Warden is absent, the teacher responsible for the class or another
staff member may give the order to evacuate. In such an event, students should take any
valuables which can be secured immediately and without danger, and walk directly out of the
building in an orderly manner via the nearest safe exit. Proceed to the indicated emergency
assembly area a safe distance from the building and wait for the class teacher to check the roll
and give further instructions. Under no circumstances may you re-enter the building until you are
directed to do so by the teacher. Teacher(s) controlling the evacuation will search the building
before leaving if this is feasible.
During the day, or whenever students are present, all exit doors will be able to be readily
opened from the inside and no means of egress (going out) will be obstructed.
4. Eating and drinking is not permitted in any classrooms.
5. Smoking is not permitted in any part of any building or within a radius of 500 metres of
building.
6. Running, wrestling or any form of rough play will not be tolerated.
Enforcement
Any student who fails to comply with the above conditions will be denied access to the clinical
settings and laboratories and thus not permitted to participate in learning activities. This may in
some circumstances affect their ability to participate in some assessment activities. In extreme
cases of breach of conditions a student would be suspended or expelled from classes.
Staff Preparation Areas
It is DNA Kingston Training policy that students may not enter the staff preparation area
(Offices), unless, in the case of exceptional circumstances and accompanied by a staff member.
This policy is designed to maintain a private and quiet study area in which staff can organise and
prepare learning materials with limited disruptions.
Student ID cards
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Student ID Card -Individual student cards are produced by DNA Kingston Training. These
contain your DOB, photo and course details so they can be utilised as general ID for the Colleges
and public transport etc. These will be available to all students within the first two weeks of
commencing. You will also receive a student identifier number.
Student Edge Card
These are available to students to access special reduced costs on services and products.
To apply, please visit studentedge.com.au
Public Transport Card
SmartRider cards are available to international students for reduced fare on public transport.
Application forms available on orientation day at the colleges or through the Student support
Officer.
General Policies and Procedures
DNA Kingston Training has a commitment to ethical principles which encourage the College
community to co-operate and collaborate where everyone’s rights are respected and protected.
You will always be safe and supported.
Alcohol and Illegal Drugs:
Students found to be under the influence of alcohol or drugs will be asked to leave the College.
Alcohol and illegal drugs are not allowed on College premises; and any students found in
possession of these substances will be asked to leave College immediately. Any illegal activity
will be reported to the appropriate authority. Dismissal from the training programme, should
these circumstances persist will be at the discretion of the Director of DNA Kingston Training,
the authorities may be called in to investigate.
Collusion and Plagiarism:
Any work submitted for assessment which is found to be fraudulent for reasons of collusion or
plagiarism will result in Not Yet Competent (NYC) being recorded for the work submitted. You
may also run the risk of being expelled from the college.
Equity and Access:
DNA Kingston Training is completely committed to the principles of equity and access in the
running of the College. We do not allow discrimination in terms of race, sexual preference,
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disability, gender, age, ethnicity, literacy, numeracy, geography, or any other basis which is not
directly related to the performance of the person involved.
Food and Beverages
Food and beverages are only permitted in allocated areas, generally not in the classrooms and
laboratory area. Food and beverages will not be permitted in clinical areas. The area must be
immaculate before leaving, with all rubbish placed correctly in bins provided and spills cleared
prior to leaving. The only exception is drinking water contained in sealable bottles, which can be
taken throughout all classes.
Children
Due to occupational and health and safety laws children are not permitted on college grounds
unless supervised by an adult and permission has been granted by the Senior Lecturer or Manager
for these exceptional circumstances.
Visitors
All visitors (non-students, family and friends) MUST sign in at reception on arrival and sign out
when leaving.
Harassment
Harassment or discrimination of any kind will not be tolerated. If you experience difficulties or
are aware of incidents relating to sexual or any other form of harassment, please inform a
member of staff immediately.
Mobile Phones
The College recognizes that there are times when it is genuinely appropriate and useful to have
access to a mobile phone. It is not permitted to have mobile phones switched on during class
times, although parents will be allowed to have phones on vibrate for emergencies. At other times
phones may only be used sparingly and in such a way that this minimizes disruption to other staff
and students. Text messaging in class will not be permitted.
Deferment
You must notify the Manager in writing should you wish to defer your studies. Any pre-paid fees
in credit will be held for a period of 12 months and may be used towards the resumption of
studies. At the end of 12 months pre-paid fees will be reimbursed according to the refund policy
of the College, should you decide not to resume your studies.
Complaints and Grievances Procedures
Please refer to: DNA Kingston Training Grievance and Complaints and Appeals policy attached
and on the web site.
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Please be advised that DNA Kingston Training provides an Internal and External complaint and
appeals process. Students have 20 working days to access this process with DNA Kingston
Training to commence proceedings within 10 days of receiving application and provide written
documentation of the outcome.
Assessment Appeals procedure
This is found in the complaints appeals policies attached for further details.
Candidates have the right to challenge the assessment decisions made by the assessor on a unit of
competence.
Cancellations and refunds
Cancellations and requests for refunds must be made in writing to the Manager.
Refunds are made solely at the discretion of DNA Kingston Training management after taking
into account the reason for request and after consulting with Students. DNA Kingston Training
has a structured refund policy and procedure.
Please refer to the following documents for additional information: These are found as
attachments at the back of this handbook and web site.
 Refunds policy document.
 How to apply for a refund
 Deferment, Cancellations and suspending document
 Fees policies
Flexible delivery
Course participant will be advised of the most applicable form of delivery for each course. This
will be offered with the option of on and off the job, or blend of both. In most situations this will
be off the job in a group training situation, in a facility large enough to accommodate the
maximum number of course participants with adequate room to conduct the practical
examination portions of the classes in each module. Locations will vary according to
arrangements made with participants and employers.
Welfare, Support and Guidance
DNA / Kingston Training aims to ensure that every participant gains the maximum benefit from
participating in a particular course or programme. Management practices are implemented that
safeguard the interest and the welfare of learners in all training and assessment situations.
All staff are highly qualified and experienced personnel who give course participants support,
advice and counseling whenever needed. Course participants who are unable to attend classes due
to illness or work commitments are provided with additional learning and assessment strategies.
Students who require further assistance during the programme with terminology or high technical
areas are advised of additional learning opportunities before and after classes by arrangement
with the Senior Lecturer.
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Support is also provided with Dual Lecturing in difficult practical sessions, opportunity to access
the training and practical learning areas of the college on additional days or before and after
classes start, additional work experience opportunity is also available.
Formal application to access these additional support services will be required.
Customized programming is made available for Students who find themselves in a serious
personal situation and are unable to attend the College over a period of weeks.
Evidence may be required in the form of a Doctors certificate.
DNA Kingston Training pride ourselves on providing an informative and culturally sensitive
orientation programme for our students when you commence. With ongoing support services
which includes assisting the student in the transition into life in and study in Australia, legal
services, emergency and health services, facilities and resources for appropriate learning,
complaints and appeals process and information on Visa conditions relating to course progress
and attendance.
Accommodation, cultural, social, career and employment support services are provided.
Intervention Strategy:
training programme.
Student Progress Policy assists Students with poor progress in their
All DNA Kingston Training Lecturing staff have a “Police Clearance” and a “Working with
Children Certificate
Critical incident policies and procedures are in place to ensure the safety and well being of
students.
Attendance
100% attendance is expected for Work Experience sessions and all classes.
100% attendance is the Colleges expectation from all students in all courses. To sustain our
outstanding reputation of quality outcomes from our Graduates. Rolls are required to be signed
morning and afternoon sessions. You must not sign on behalf of another Student. (This is fraud).
If Student attendance levels begin to drop noticeably they will receive a verbal warning from
their lecturer and if it continues, a letter warning of poor attendance will be issued. If student
attendance then falls below the critical level of 80% of scheduled classes, the student will be
advised in writing that their place in the course is compromised. They will also be advised that
they have 20 working days to access the complaints and appeals process.
The College will support and implement an intervention strategy where the student is at risk of
not meeting satisfactory course progress. This is an open communication, collaboration approach
to reinstate your course progress.
Confidentiality, Privacy of information
DNA Kinston Training will safeguard any confidential information obtained by our Staff or
individuals acting on their behalf. Information will not be disseminated or disclosed to a third
party without the written consent of the client.
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Records are kept under locked key at all times accessed only by DNA Kingston Training staff.
Information and student records after Graduation will not be disseminated to students without ID
received: This may include Date of Birth, Full Name, Student ID number, Course of Study,
Address, before being released in writing with the Students signature.
Records and certificates are archived in hard copy and electronically in a secure system for 30
years and will be accessible at a cost to the Graduates concerned.
Changes to address and contact details
International and Local students are advised of the responsibility to notify DNA Kingston
Training of any changes to address while enrolled in our training programmes.
Graduation and Awards
Awards are presented in a variety of areas, changing slightly each year and presented on the
Certificate Presentation Evenings. These Awards recognize Students demonstrating outstanding
excellence - for example Theory, Practical, Professional excellence or Organization and
Management skills.
Sponsors from the Dental Profession donate the awards and prizes and the Australian Dental
Association and Dental Technician Association attend.
Photos
Photos are taken throughout your training programme to keep a small record of your learning
journey with DNA Kingston Training and evidence of skills achieved and are sometimes
presented to the Graduating students on a CD. A power point is sometimes made on the evening
of the Certificate Presentation for the guests. Graduation photos are generally available on face
book.
Photos will sometimes be placed on the web site, used as learning tools and brochures. Students
who do not mind to have their photos placed on web site, end of year CD, or brochures etc, must
complete the Privacy Photo form to indicate you give permission for photos to be taken.
DNA Kingston Facebook is a great site to visit, great photos and latest information on
excursions, activities and courses. Glen Morale is the Facebook Manager who visits the site each
day. Please remember professional and appropriate comments and pictures are only able to be
used on the facebook site.
Smoking
Smoking is not permitted in the building or within 500 metres of the colleges. Smoking is not
permitted in DNA Kingston Training uniform. DNA Kingston Training promotes “Healthways”
Non smoking policies. No smoking is supported at all colleges.
Cancellation of course
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Should a programme be cancelled due to lack of student numbers or unforeseen circumstances.
DNA Kingston Training will provide full refund to these students and negotiate opportunities to
train with other RTO providers.
Uniforms
Uniforms are to be worn during training at the colleges and on excursions and practical
placements.
Uniform is worn with regulation flat non slip closed in shoes for safety with hair tied back from
the face for occupational health and safety issues. No jewelry is to be worn except small earrings.
Fob watches are recommended.
No nail varnish with nails clean and short.
Professionalism and our high standards is one of the major contributors to our high profile and
reputation, with our Graduates gaining the elite positions in the Dental Profession.
Employment and career support
Employment support and career advice, further education advice is available with references,
assistance with C.V. and assisting with notifying practices of your expression of interest to be
employed. DNA Kingston Training naturally attains requests from the Dental Profession of
positions vacant and to advertise these positions amongst our Students and Graduates. Hence our
consistent 99% employment rate for Dental Auxiliary Staff
Class room protocol
No caps or hats to be worn in classroom, no chewing of gum. No smoking, drugs or alcohol to
be inside or outside the grounds at any time. Immediate dismissal may result from the college.
Letters of support for Students
Request for letter forms are available at Admin for Letters regarding all types of support required
in all areas. These letters require 5 working days for processing. Letters can include: Support
letters for University Entrance and Centrelink etc.
Free parking
Free parking is available at the colleges and in the overflow car park areas indicated by signs.
Please note Parking at Belmont, head office, must not be on side of road, as the Council may tow
you away or clamp wheels. Parking along side the recreational Park area is always available.
Maps are available to assist with parking.
Please find the following attachments:
 Refunds policy document.
 How to apply for a refund document.
 Deferment
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Cancellations
Fees policies
Attendance
Complaints and Appeals
Work Experience:
Work Experience Placements in the Dental Profession
Attendance is fully recorded and is a requirement of the training programme to complete
From Term 2 Dental Nursing Australia arrange practical sessions out in the Dental Field for Parttime and Full-time Students either in Government, Private or in a Dental Institution. This requires
a great deal of organization and commitment from the Dental Profession to take you on for Work
Experience sessions. It is also a vital part of the quality training process for you to achieve your
qualification.
To complete the training programme it is expected that the Students attain a 100% attendance
rate on Work Experience, only in extreme circumstances will this be not adhered to, under the
discretion of the Director.
Any missed practical sessions will need to be made up during the term and may require to be
made up in the Students own time outside general training hours.
Special circumstances that involve hospitalisation, extreme ill health or family crisis will require
written evidence and Doctors certificates.
Work Experience 100% attendance = Attendance minimum 1 day fortnight from term 2 to
the end of your training programme of 4 terms. Minimum of 15 days work experience required or
demonstration in a simulated environment. (Average 5 hours per day). Need to make up days if
sessions missed.
Expected attendance at work experience is from the commencement of the practices day to the
end of their working day, to ensure you understand start and finish of a Dental Practice day in
Government and Private.
Special arrangements with times will only be made for special circumstances and need to be
directed formally to the Senior Lecturers or Director.
Maximum hours for work experience in one day is 7 hours.
To be eligible for work experience which is part of your training requirements you will need to:
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Ensure current training fees paid in full
Attained a Police Clearance
Attained a Working with Children Certificate
Attained your First Aid Certificate
Successfully completed term 1 Dental Assisting requirements
Successfully complete the modules on Occupational Health and Safety
Attended a Dental Health Services Orientation session
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 Sign off your form for work experience, ensuring you understand your role, legal
requirements, patient and organisation confidentiality and obligations.
 Phone the clinic to introduce yourself. Confirming start date and times.
 Maintain professionalism in dress (full uniform) and conduct.
 Attend on the correct days with excellent punctuality.
 Participate hands on in practical components of the work experience
 Maintain the standards of the clinics concerned in infection control, procedures and
protocols.
This check list will be signed off by staff and yourself prior to commencement and placed in
your file.
DNA will ensure your insurance is covered, you have had an orientation, you are in a safe
environment, will visit you at least once per placement for support and assessment, arrange
placements, ensure centres have your details and our contact numbers in case of emergency.
Should you be unable to attend the Work experience due to ill health you must phone the Work
experience practice as early as possible that day, phone your lecturer or leave a message on the
1300 855 503 number.
Students will be accommodated as close to their residential addresses for work experience as is
practically possible. Students must be prepared to travel for work experience across all areas of
the Metropolitan and Regional areas to attain the full experience of working in all sectors of the
Dental Profession.
Lecturer support and assessment visits will be arranged throughout each term at your work
experience placement. These visits are an opportunity for the Staff to assess your achievements at
the work place and advise of any areas that may require improvement. Lecturers will notify the
practice of their impending visit, should you not be attending the practice on this particular day or
the practice is unable.
Students will complete a questionnaire regarding their experience (positive aspects, areas they
found difficult, suggestions) while on work experience for a quality control process to ensure
constant improvement.
Students who participate strongly in work experience, quite often attain part-time employment
while training.
The college will work towards assisting students who feel confident to start looking for
employment while training, our employment officers can assist with this during and towards the
end of the year. If you should attain employment while studying, this can be used towards work
experience hours.
Colleges contain:
Class rooms, practical clinical areas, laboratories and technical areas, student café / kitchen
areas, data projector, access to computers, overhead projector, T.V., DVD’s, whiteboards, library,
dental software, training resource material, learning modules, CDs, power point presentations,
legislation information, Videos, Library resource, assessment tools.
Modes of Study and Assessment
Generally courses are held over 3 days of the working week, from 8.30 p.m. to 4.30 p.m.
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(Students attend the colleges for a minimum of 20 hours a week. Term breaks are provided and
indicated in your programme timetables.
Face to face delivery with a small element of correspondence training is provided to students.
Practical participation is an important part of all our programmes.
Students also are able to enjoy excursions on our Bus, Guest lecturers and English enhancement.
Work experience is arranged for most programmes.
Assessment processes take a varied and holistic forms to capture your knowledge, skills and
experience: Class discussions, role plays, scenarios, assignments, practical demonstrations, oral
questions, written short answer papers, portfolios, essays, exercises, research tasks, work
experience evidence, third party evidence.
Social activities, BBQ’s and sporting events are also included as part of the social experience,
and provide interaction with more Australian students to enhance confidence and English
speaking skills for Internationals.
Attachments
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Admissions and Student Selection Policy and Procedure
Complaints and Appeals Policy and Procedure
Student Cancellation and Refund Policy and Procedure
Privacy Policy and Procedure
Special Support Policy and Procedure
Policy for Access and Equity
Grievance Policy and Procedure
Attendance Policy and Procedure
Course Credit and RPL Policy and Procedure
Student Support Service Policy and Procedure
Critical Incident Policy and Procedure
Fees Policy and Procedure
Dental Nursing Australia and DNA Kingston Training
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Admissions and Student Selection
Policy and Procedure
DNA Kingston training entry requirements and admission procedures are intended to be flexible
and easy to use to allow students from a wide variety of educational and cultural backgrounds to
access our courses. The policies and procedures provide a framework to ensure efficiency,
equitable admissions and selection process for Students. The procedures and policies are utilized
by managers and the administration staff when enrolling new students and assessing applications.
Student Enrolment
Admission process
Student Admissions Criteria, Registration & Induction
In order to gain entry to a programme, you will need to be an appropriate age (15 and over), to have the
necessary level of English language and to hold relevant academic qualifications.
Entry qualifications for all programmes are available on the DNA website and in the College Prospectus.
Registration/Enrolment:
To enrol you will need to submit the enrolment form, copies of original or certified copies of relevant
certificates as part of the registration process, if not already received. You will have your photo taken on
the orientation day to develop your student card and computer records. You will receive a receipt for all
financial transactions and copies of all documents will be held in individual files, along with your
application documentation, offer and acceptance letters and details of any payments you have made.
Working with Children Certificate and Police Clearance is required for Dental Assisting courses. Hep B
immunization is recommended, certification of this will also be placed on file. Please speak with your
Lecturers should you require assistance attaining these certificates.
Induction:
You will go through an Induction and Orientation Day before the start of your programme. The Induction
should focus on this Student Handbook, and systematically highlight key points in the handbook. You will
find out about the academic calendar, minimum attendance requirements, resources available (learning
centres etc.) the assessment schedule, assessment criteria, submission of assignments (including penalties
for late submission), university application processes, tutorials, extra-curricular activities, student
feedback mechanisms and what to do if you have a problem (academic or pastoral). You should also be
introduced to key academic and administrative staff, with presentations explaining their particular area.
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Complaints and Appeals Policy and Procedure
Complaints and appeals processes are intended to be easy to access for the Students. It is an
inexpensive process that is accessible through all Managers and Administration Staff, with
further information available on the Web site.
The Complaints and Appeals policy of DNA Kingston Training shall ensure that all
complaints are dealt with in a constructive and timely manner. Most complaints can be dealt
with through an informal process with clear, supported communication, (meetings) with
Lecturers, Management and Students. These matters remain confidential and are taken very
seriously.
All formal complaints and appeals shall be reported to Management in management meetings
and client feedback forms shall be raised and recorded on file, detailing the actions required
to arrive at a satisfactory resolve for all, regarding each complaint.
The National Code, Standard 8 requires that Registered Providers’ Complaints and Appeals
Processes are independent and simple to use.
Complaints are divided into two categories:
 Academic
 Non Academic
Procedures for both are very similar in format.
Academic complaint can include though not limited to:
Academic
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Assessment and results
Student progress
Statement of Attainment and Certificates
Plagiarism, using other students work, cheating in assessments
Work experience
Non Academic
- Staff issues
- Student administration
- Marketing and information
- Fees and finance
- Welfare and safety
Complaint and Appeal Process
Informal
Students will have open communication to discuss issues with their Lecturer, Management
Staff or Student Support Officer.
Several meetings can be arranged with different Staff members. Meetings will generally be
documented to ensure information clearly understood.
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These meetings regarding complaints and appeals are taken very seriously and are kept
confidential.
Successful outcomes and resolution are very common, with confirmation provided to
Students in writing.
Formal (Internal)
Conciliator
At any point in the Internal complaints process, complainant may seek advice from:
The Conciliator – Department of Education Services
22 Hasler Road, Osborne Park, W.A. 6017.
Telephone: 08 94411953
Should students feel that they have not reached a resolution with the Informal process the
students can then move to the Formal process.
1. Students will require to lodge a formal complaint in writing, outlining the complaint and
the desired outcome.
2. Management or Students Support Officer will write to the complainant within 5 working
days acknowledging receipt of complaint.
3. Students will then be requested to attend a meeting to resolve the complaint. The student
is informed that they may be assisted or accompanied by a support person of their choice
at the meeting and that they will be given the opportunity to present their case. (Staff to
refer to Proforma Letter).
4. The meeting is held and complaint heard. Meeting attend by appropriate Staff and
Management. (Minimum of two staff in attendance – one will always include a Manager
or CEO) and support person of student if so required. Additional supporting
documentation can be presented by the student.
5. Within 10 working days of the meeting where the complaint was considered, the
manager, or Student Support Officer will write to the student to inform them of the
outcome of the meeting and the reasons for any decision taken. A copy of the outcome
will be placed on the students file and in DNA Kingston data base. (Staff to refer to Proforma
Letter).
6. Where there is a decision made in the favour of the student, DNA Kingston will advise
the student of this and implement any decision and or /corrective and preventive action
taken.
7. Student enrolment will generally be maintained throughout the Internal Complaints and
Appeals process unless extenuating circumstances. (Safety issue concerning the college
or student). DNA Kingston however, can hold the decision to continue offering learning
or modified learning opportunities, this will be taken case by case.
Formal (External)
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Where a student is not satisfied with the result or conduct of the internal complaints and
appeals process. The student has the right to access an external appeals process through
“External Complaint and Appeal process”. DNA Kingston Training independent
Complaints/Appeals adjudicator. They will look only at the way in which the internal appeal
was conducted; they will not make a determination to what the subject result should be. They
are independent to DNA Kingston Training.
The Australian Dental Association W.A. (Education Committee) will collect information and
make an analysis with a final decision or outcome. In all the cases a ‘complaints resolution’
must be completed and signed by the Student and by the Director of DNA Kingston Training.
Suspension and Cancellation Policy and Procedures
1. DNA Kingston Training does not encourage the deferment or student initiated suspension
of studies.
2. All applications for deferments or suspensions must be made in writing to the Director of
DNA Kingston Training.
3. A deferment or suspension may also be granted where for unforeseen reasons a part of the
course cannot be offered at the time most appropriate to the student.
4. DNA Kingston Training reserves the right to suspend or cancel a student’s studies for the
following reasons:
4.1 Sustained academic failure
4.2 Poor social conduct in or out of the college
4.3 Poor attendance (below 80%)
4.4 Student not following DNA Kingston Training policies and procedures
5. A student on deferment or suspension will normally be expected to return home for the
period of deferment or suspension. DIAC will always be informed and make the final
decision.
6. Where DNA Kingston Training intends to suspend or cancel a student’s studies, written
notice will be given 20 working days in advance of that suspension or cancellation. The
student will be advised of his rights to appeal internally and externally. The student will
maintain enrolment and it will be at the discretion of the Director if they will be allowed
to attend classes during the period of notice of deferment or suspension. If they are denied
access to class, learning material may be sent to their residential address to continue with
their studies.
7. Where the suspension or cancellation is instigated through DNA Kingston Training. The
Student is advised they are able to access the DNA Kingston Training Internal
Complaints and Appeals process within 20 working days. DNA Kingston Training will
commence proceedings within 10 working days of the formal lodgment, record all
proceeding associated with an appeal by the Student.
8. Under extenuating circumstances relating to the welfare of the student, action can be
demonstrated through other means, without a formal internal appeals process.
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9. Deferments and suspensions will always be time bound. It is the responsibility of the
student to resume studies after the period of deferment or suspension.
10.
Students who have been Suspended, Deferred or Cancelled enrolment are advised they
may be eligible for refund and are to view DNA Kingston Training Refund Policy
document available on the web site, enrolment information documents and student
handbook.
Correspondence
All information, documented meetings and reports associated with the Complaints and Appeals
process are to be filed at DNA Kingston Training, placed on student individual file and provided
to students and Guardians / Parents if the students are under 18 years.
Fair and Equitable
All complaints are handled with fairness in accordance with the principles of natural justice.
DNA Kingston is committed to ensuring that students do not experience any victimization as a
result of making either an informal or formal complaint.
Natural Justice
Duty to act fairly will include – Fairness dealing and No bias.
All parties are provided with the opportunity to present their case, be fully informed about
allegations and decisions made and have the right to be represented by another person. In
addition, a decision maker must have no personal interest, beyond the scope of their role in this
process and must be unbiased. If the decision maker cannot meet these requirements they must
immediately withdraw from the process. The procedure shall have regard to the duration of an
overseas students stay in Australia.
Defamation
A definition for Defamation can include the publication or making of false statements about
another, which damage that person’s reputation. They can be in the form of libel or slander. Can
include defamatory statement spoken, written word, pictures, visual form, broadcasting over
radio or television or other transitory form. It is reminded to all parties involved in a complaint
and appeal process, that they ensure that they limit their public discussions regarding details of
the complaint.
Dissatisfaction with complaints and appeals processes
Students can contact Department of Education and Services.
Provision of information to Students
Information regarding this policy and procedure is provided to students at enrolment, on
orientation day, student handbook and on the website.
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Provision of information to Staff
Information regarding this policy and procedure are provided to staff through induction, on the z
drive, web site, Organization manual. Amendments are provided through Staff Memo’s on email
and staff meetings.
Student Cancellation and
Refund Policy and Procedure
This policy applies to all intending, commencing and continuing Students. As soon as a Student
accepts a place offered by DNA Kingston Training and pays the associated fees, a binding
contract is created between the Student and DNA Kingston Training. Students are to be advised a
complaints and appeals process is available, information available in your handbook.
DNA Kingston Training Management and staff endeavour to provide timely and accurate
information on the course related fee requirements to enrolling and enrolled students of DNA
Kingston Training.
Payment plans will be made available to all Students. Admin cost will apply which is indicated on the
contract of enrolment and fees.
Fees
Current schedule of fees will be made available to you on your application to enter the training
programmes.
Fees are charged at different rates depending on circumstances and location of enrolment, funding etc eg:
International rate, Full-time rate, Part-time rate, Correspondence rate, Government fee rate, level of
qualification, number of years attending etc
Once you have signed your enrolment form you are now contracted to complete the training and to pay the
fees in full provided on your statements. Payment Plans are available to students. Students are expected to
pay the full amount of the training indicated on their invoices. Special circumstances can be offered to pay
the programme in smaller installments, evidence of hardship may be required. Payments for the
commencement of each Term and Semester need to be paid before Student recommences classes, unless
special arrangements have been made. Payment plans and installment payment will incur administration
charges. Please be aware, if you are behind in payment you may find you are not allowed to be enrolled in
the following Semester until payment has been received.
Enrolment Fee
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The enrolment fee is not refundable and covers the costs of enrolment. The enrolment
fee is:
$75.00 or Government enrolment fee rate - subject to change each year (Following Govt Fee schedule)
Application fee is included in enrolment fee. Students enrolling in a course are charged according to the
same fee structure regardless of blended mode of delivery. This may include:
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Local face to face class (mostly)
Remote live electronic conferencing;
Self paced – scheduled and unscheduled;
External studies;
Workplace learning;
Video / television based learning;
Online learning; and
Recognition of prior learning
The fee applicable is from the start date of the course module(s)/unit(s) of competency in which the
student is enrolled.
To ensure consistency, adjustments will not be made to fees to reflect variations in timetabling or in
instances where students complete a course/qualification or module/unit of competency in less time than
that specified in the course outline.
Payment of Fees & Charges
Enrolment is not complete until statutory and RTO based fees and charges are paid, deferred payment
arrangements have been made or fees paid.
Irrespective of payment option, details of all student enrolments will be retained for audit purposes.
Late payment of fees
Late payment of fees will incur 15% additional charge on fee payment required.
Students who are very late with payment of fees, in some instances may not be eligible to enroll for the
next semester of training. They will also be required to pay the outstanding full cost of the training
programme and incur administration fees.
Debt collection
Where approval has been given for a student to pay by installment, DNA Kingston Training will charge a
small administration fee. Should default occur on payment, fair and adequate recovery procedures will be
utilized to manage the collection and recovery of monies. After three warnings, Registered Debt
Collectors will be enforced.
Appropriate and adequate recovery procedures will be in place to manage the collection and recovery of
monies with the requirements of the financial administration act 1985. Two notices of payment will be
posted to the participants concerned on the second and final notice of payment, it will be indicated that a
registered local debt collector will be authorized to collect monies on DNA Kingston Training’s behalf.
The Applicants will be informed they are legally liable to pay all fees, enrolment and completion of course
will not be complete until statutory and DNA Kingston Training fees and charges are paid. The debt
collector will be advised to follow the financial and administration act or 1985. Legal action will pursue
from here if payment is still not received with the Student liable for all legal and debt collecting costs.
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Payment Options
On enrolment, students will take up one of the following payment options:
a) Present a signed authority from an employer or sponsor to invoice that employer for the
student’s fees and charges;
b) Payment plans may be arranged – payment plan fees apply.
c) For students who have fallen behind in their installments during the previous semester, DNA may work
out with the student an appropriate arrangement to pay the amount outstanding, plus the fees and charges
for the next semester. If DNA management approve and this can be arranged, the student may continue
with enrolment.
Students who fail to take up one of the above options will NOT be enrolled.
Accountable officers at DNA will use their discretion in application of this instruction by formulating the
payment by installments to more appropriately match the particular training program. In some cases,
sponsorship arrangements may be made. Details of the student’s enrolment and details of why deferred
payment was granted will be retained for audit purposes.
Refunds
Students who are enrolled in a course or module are entitled to full refund of fees and charges where a
course or module is cancelled or where the student is not given a place due to a maximum number of
places being reached.
Full Refunds
Students are entitled to a full refund of fees and charges where:
 a course/qualification or module/unit of competency is cancelled.
 a student is not given a place due to maximum number of places being reached;
Details of all refunds will be retained for audit purposes, and the enrolment form annotated to show that a
refund has been given.
Advice of Withdrawal
Students are reminded that written advice of withdrawal is necessary 28 days prior to withdrawal.
DNA Kingston Training is not obliged to provide any refunds, unless programme has been cancelled.
Refunds are totally at the discretion of DNA Kingston Training Director.
Re –Marking
Students requesting a re-mark of their assessment should do so within four weeks of the date of
publication of the results. Should a ‘Not Yet Competent’ candidate achieve an outcome of ‘Competent’ on
a re-marking of the assessment, the $55 re-marking charge will be refunded.
Resource Fee
Subject to slight increases each year. Information regarding this fee will be on your application letter.
The resource fee covers materials purchased by Dental Nursing Australia to be consumed or
transformed by students in the course of instruction. The resource fee also covers
internet charges and other services utilised by the students in the course of
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instruction. $385
Any equipment that will be retained by the student as his or her own personal
property must be purchased separately by the student.
Excursions will be charged to students as they arise.
Other Fees
In addition to the fees outlined above, Dental Nursing Australia may levy other fees to recover the cost
of other items and services provided by Dental Nursing Australia (for example, parking and security
passes).
Application Fee
A non-refundable fee of $75 accompany each application for a full-time
vocational award course/qualification.
Submitting a request for refund
 Student may cancel their enrolment at any time, subject to the timing of the request,
cancellation charges may apply.
 All requests for refund of any monies must be made in writing to the Manager or Student
Administration Services.
For current students
Refund request forms are available at Head Office on 1300855503 or by contacting
administration at: admin@dnakingston.com.au
 This form can be submitted by email, post or in person to our head office at 37
Hargreaves Street, Belmont. Requests must be signed by the student or if student under
18, Parent or Guardian.
For students who have not yet commenced
 Application must be in writing and received by fax, post or email. Requests must be
signed by Student or if student under 18 years, Parent or Guardian.
General procedure
 A record of the decision in relation to the refund request will be put in writing and sent to
the student (or parent /guardian for students under 18 years of age)
 A copy of the decision will be placed in the student file and on DNA Data base.
 Where a student is entitled to a refund of fees under this policy, the refund will be paid
within four (4) weeks of receiving the written request.
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 Where a student is entitled to a refund of fees arising from “provider default”, the refund
will be paid within 2 weeks of the date of the provider default.
 Refunds will only be made by direct deposit (electronic funds transfer) into a bank
account nominated by the student or parent/guardian if student under 18 years as on the
request form / in writing.
 Refunds will be paid in Australian dollars to the person who entered into the contract with
DNA Kingston Training.
 Prior to commencing their course, and subject to approval, students may apply in writing to defer
their course commencement to a later date.
PRIVACY POLICY AND PROCEDURE
Sharing of personal information
Personal information about students is collected as part of the application and enrolment process
and during their ongoing enrolment at DNA Kingston Training. This information includes
personal and contact details, course enrolment details and changes, and the circumstances of any
suspected breach by the student of a student conditions. In other instances information collected
can be disclosed without a student’s consent where authorised or required by law.
Collection and Use of Personal Information
DNA Kingston Training (College) will only collect personal information by fair and lawful
means which is necessary for the functions of the College and is committed to ensuring the
confidentiality and security of the information provided to us.
The personal information supplied by individuals to the College will only be used to provide
information about study opportunities, course administration, academic information and to
maintain proper academic records. If an individual chooses not to give the College certain
information then the College may be unable to enrol the individual in a course or supply them
with appropriate information.
In collecting personal information the College will comply with the privacy requirements of the
National Standards and the Information Privacy Principles set out in the Privacy Act 1988.
Personal information is secured in a security coded computer system and hard copies are filed in
locked cabinets only accessible by Lecturing, Administration and Management Staff of the
College.
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A signed declaration form or written permission from the student is required for other personnel,
sponsors, family etc to be able to access student information. Students who require information
once leaving the college will need to complete and sign declaration form and provide
identification for release of information. Information is archived and secured as per the National
Standards 2007.
Other circumstances that may arise. The College will not disclose an individual’s personal
information to another person or organisation unless:
i.
ii.
iii.
iv.
v.
the individual concerned is reasonably likely to have been aware, or made aware that
information of that kind is usually passed to that person or organisation;
the individual concerned has given written consent to the disclosure;
the College believes on reasonable grounds that the disclosure is necessary to prevent or
lessen a serious and imminent threat to the life or health of the individual concerned or of
another person;
the disclosure is required or authorised by or under law; or
the disclosure is reasonably necessary for the enforcement of the criminal law or of a law
imposing a pecuniary penalty, or for the protection of the public revenue.
Where personal information is disclosed for the purposes of enforcement of the criminal law or
of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue,
the College shall include in the record containing that information a note of the disclosure.
Any person or organisation to whom personal information is disclosed as described in this
procedure will be required to not use or disclose the information for a purpose other than the
purpose for which the information was supplied to them. Disclosed person will be placed in
student file, for future reference if required.
Commonwealth Assistance
Personal information may also be collected to assess an individual’s entitlement to
Commonwealth assistance. The College will disclose this information to the Department of
Education, Employment and Workplace Relations (DEEWR) for these purposes. DEEWR will
store the information securely in the VET FEE-HELP IT System (VITS). DEEWR may disclose
information to the Australian Taxation Office. Personal information gathered for these purposes
will not otherwise be disclosed without the individual’s consent unless required or authorised by
law.
Security of Personal Information
The College will take all reasonable steps to ensure that any personal information collected is
relevant to the purpose for which is was collected, is up-to-date and complete.
The College will store securely all records containing personal information as per National
Standards and take all reasonable security measures to protect, personal information collected
from unauthorised access, misuse or disclosure.
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Right to Access and Correct Records
Individuals have the right to access or obtain a copy of the personal information that the College
holds about them. Requests to access or obtain a copy of personal information must be made in
writing. There is no charge for a student to access personal information that the College holds
about them; however we may charge a fee to make a copy. Individuals will be advised of how
they may access or obtain a copy of their personal information and any applicable fees within 10
days of receiving their written request. Student request forms are available from Admin - Head
Office Belmont or emailing: admin@dnakingston.com.au.
If an individual considers their personal information to be incorrect, incomplete, out of date or
misleading, they can request that the information be amended. Where a record is found to be
inaccurate, a correction will be made. Where a student requests that a record be amended because
it is inaccurate but the record is found to be accurate, the details of the request for amendment
will be noted on the record.
Written requests for access to or to obtain a copy of personal information held by the College
should be sent to:
Head Office
37 Hargreaves Street, Belmont
Western Australia
Postal address:
Head Office
P.O. Box 69, Belmont
6984, Western Australia
Publication
These Privacy and Personal Information Procedures will be made available to students and
prospective students on the College’s website and student handbook. In order to ensure that
students have given their informed consent for their personal information to be disclosed to
certain third parties as outlined in this procedure, the College will advise students on enrolment
about these procedures and where they are located.
Special Support Policy and Procedure
Definition of Disabilities (Sourced from the Disability Standards)
Disability, in relation to a person, means:
Total or partial loss of the person’s bodily or mental functions; or
a. total or partial loss of a part of the body; or
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b.
c.
d.
e.
the presence in the body of organisms causing disease or illness; or
the presence in the body of organisms capable of causing disease or illness; or
the malfunction, malformation or disfigurement of a part of the person’s body; or
a disorder or malfunction that results in the person learning differently from a person
without the disorder or malfunction; or
f. a disorder, illness or disease that affects a person’s thought processes, perception of
reality, emotions or judgment or that results in disturbed behaviour; and
includes a disability that presently exists or previously existed but no longer exists, may
exist in the future, or is imputed to a person.
Reasonable adjustment - an adjustment is a measure or action taken to assist a student with a
disability to participate in training on the same basis as other students. An adjustment is
reasonable if it takes into account the student’s learning needs and balances the interests of all
parties affected, including the student, the provider, staff and other students.
Identification of special needs
At the time of enrolment, every student is required to complete an Application for Admission,
which is a contract between both parties for the delivery of vocational training and assessment
services. Implicit within this contract is the corporate policy to assist learners to attain the best
possible outcome from the training service provided.
Language, Literacy and Numeracy
Applicants identified with special needs in regard to language, literacy or numeracy will be
provided with assistance to maximise the possibility of a successful outcome to the training. It
should be noted that the above do not constitute a disability. Without the accompaniment of a
disability, each is a disadvantage and is not addressed by the Disability Standards.
Senior Manager of Studies and International Manager will consult with each student in private.
Discussion will focus on the student’s need(s), his/her view of the assistance required, and how
best to address the need(s). Possible options could be additional English language classes, special
tutoring, and/or outsourcing of specialised assistance.
Disability
Each individual with a disability will have different needs, so it is not possible to implement a set
of specialised services which will suit all students with disabilities. Instead the following process
recommended within the Disability Standards will be employed:

Step 1: Consultation with the student – regarding all relevant circumstances and interests,
including the student’s needs, the disability (if applicable) and his/her views on the
assistance required;
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Step 2: Consideration of whether a reasonable adjustment is necessary – would an
adjustment be reasonable and to what extent would it achieve the aims?
 Step 3: Identification of a reasonable adjustment if it is necessary – is there any other
reasonable adjustment that would be less disruptive and intrusive and no less beneficial
for the student?
 Step 4: Making the reasonable adjustment – within a reasonable time according to the
provision of relevant information in the student’s possession about how they would be
affected in relation to training.

This process must be repeated at regular intervals to ensure continuity in meeting the
changing needs of the learner.
Further information on working with people with a disability and information on agencies
provided support for people with disabilities can be obtained from the following national web
site: http://www.acrod.org.au/
Final decision will be at the discretion of the college to enrol students with disabilities. Safety of
Student and College suitability will be considered case by case, regarding the student disability
presented.
Reasonable adjustment
It is expected that a person with a disability will be able to advise DNA Kingston Training in
regard to what adjustments he or she needs to be able to participate in the training and
assessment. If necessary, the college will seek advice from government agencies or support
organisations to determine what needs to be done to accommodate the requirements of the
individual.
The following factors will be considered:







the nature of the individual’s disability;
the information provided by, or on behalf of, the student about how the disability affects
his/her ability to participate;
the student’s (or associate’s) views about the adjustment;
information provided by the student about his or her preferred adjustment;
the effect of the adjustment on anyone else affected;
the effect of the adjustment on the student, their ability to participate, achieve learning
outcomes and operate independently; and
the costs and benefits of making the adjustment.
Reasonable adjustment activities could involve:



providing additional lighting;
providing an adjustable workstation or special seating;
modifying equipment or providing special adaptive technologies such as voice-activated
computer software, special keyboard, large screen monitor or associated aids;
 providing special assistance such as an interpreter for deaf candidates and provision of
paper-based materials in advance of face to face sessions;
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
adapting the training methodologies, without impacting on the delivery of the essential
skills, knowledge and understanding required for the relevant competencies; and
 adapting the assessment methodologies, without impacting on the validity of the
attainment of the relevant competencies. For example: allowance of extra time, varying
question and response modalities (such as use of oral questioning rather than written, and
audiotaped or videotaped answers instead of written answers).
The possibilities are considerable and staff members need to think laterally. For example: a
learner with a physical impairment may not be able to physically undertake a certain activity, but
they may be able to direct someone else to do so. In some cases, this will meet the requirements
of the unit of competency, such as for a supervisor who needs to know how to do something but
does not have to physically do it.
Unjustifiable Hardship
Once an adjustment is considered reasonable in the circumstances, balancing the interests of all
parties affected, the next step is to consider whether it would nonetheless impose unjustifiable
hardship on the provider.
Where a claim of unjustifiable hardship is made, a provider should take into account all the
financial and other resources that are reasonably available for the purpose of making any
necessary adjustments for the student, and the impact of those adjustments on their capacity to
provide education of high quality to all students while remaining financially viable.
POLICY FOR ACCESS AND EQUITY
PROCEDURES
Over view
DNA Kingston Training will strive to meet the needs of individuals
and the community as a whole through fair treatment and the integration of access and equity
guidelines. Current principles of social justice, including the Disability Standards for Education
2005, will be appropriately addressed in all aspects of its operations. These operational areas
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include enrolment, participation, curriculum development, training delivery and assessment,
student support services, and include elimination of harassment and victimisation.
We will ensure that equity principles for all people are implemented through the fair allocation of
resources and the right to equality of opportunity without discrimination. We will endeavour to
provide opportunities for under-represented groups to participate in the vocational education and
training system. This will be done through such means as the implementation of customer oriented programmes targeting the specific needs of market segments, and ensuring that the
opportunities and benefits of Commonwealth assistance are made equally available to all eligible
students.
DNA Kingston Training is committed to providing a fair environment for all students,
with due consideration to the context of the circumstances applicable to that individual.
Our college develop quality support services that enhance individuals’ chances to achieve
positive outcomes.
Procedures will:
Ensure the establishment of non-discriminatory student selection procedures which uphold the
principle that all applicants seeking to enrol are treated fairly and equitably and also encourage
fair access for members of under-represented groups (such as people with a from different
cultures, disability, Aboriginal and Torres Strait Islander people, people with a non-English
speaking background, Australian South Sea Islanders, people with language, literacy and
numeracy difficulties, and older people);
Ensure that the organisation has open, fair and transparent procedures for making
decisions about the selection of students, which are based on the published clearly
defined entry requirements, and that students are selected on merit , based on those
requirements and on an individual case by case basis. This includes students who are, or would
be, entitled to VET FEE-HELP assistance;
Ensure all potential students who are eligible for funding under government loan schemes or
programmes, such as VET FEE-HELP, are advised of this at the time of application for entry.
Applicants will neither be advantaged nor disadvantaged by their eligibility for any loan scheme
or programme;
Ensure access and equity issues are considered during development of training and
assessment strategies; attention will be given to provision of a mix of appropriate
instructional and assessment modes, support provided for students with special needs,
and reasonable adjustment will be available;
Provide access to staff development to assist staff who deliver training to underrepresented
groups; and
Provide access to staff development to assist assessors meet the needs of a diverse
range of clients.
Information on the selection of students is found within the Admission Policy and Procedure
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Specific principles
DNA Kingsgton is totally committed to equity principles and processes, ensuring assess to equal
opportunity.
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-
-
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Avoid utilizing stereo types in written, visual or spoken word.
Dentist will be portrayed as old, young, women or men.
Teaching aids will include all ages, women men and children.
Clients/patients will be viewed in all ages, women, men, children and in all capacities.
Learners will be viewed as all ages, women or men. They are seen as a person with skills
and knowledge.
Marketing efforts will be designed to attract applications from all groups within the
community including disadvantaged, time workers, unemployed people from non english
speaking backgrounds, aboriginal people and people with a disability.
Learning services will cater to the needs of the disadvantaged community groups
embracing - career paths, employment opportunities, (may be limited) language bridging
courses, religious and ethnic protocol appropriate facilities for wheelchairs (assessability
to
all areas) appropriate facilities for both men and women. Show aboriginal support
services available.
All participants will be confident that the selection criteria will be fair. No bias regarding
ethnic background, religion, gender, age, disability, unemployed or aboriginality.
All participants will be confident that the learning process will be fair.
All potential applicants will be confident that provision for adequate support for every
learner will be available.
The course will be Regionally and Metro based, preventing
80 to 90% of the people moving away from the regional area to train in Perth.
As a training provider in a regional area we will be prepared to be mobile in our training
approach.
The course adapted locally enables career paths in regional areas to develop and promotes
employment opportunities.
Dental Surgeons are required in all major regional community centres, qualified, skilled,
knowledgeable auxiliary staff are a major component to effective, stable dental services to
regional areas.
Open communication will be maintained between staff, participants and professional
industry ensuring access to all pathways for advice, knowledge or support.
Staff designing the competency analysis have a good knowledge of both direct and
indirect discrimination against women and men in the work force.
Staff take into consideration gender bias when considering method of analysis and give an
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equal chance for all to respond. Instruments designed to collect information about
compitencies do not contain biased questions.
-
Both genders are represented on the Regional Dental Auxillary Education Group Inc.
Grievance Policy and Procedure
ACADEMIC AND NON-ACADEMIC STUDENT GRIEVANCE POLICY AND
PROCEDURE
POLICY PURPOSE AND SCOPE
While DNA Kingston Training strives to provide excellent service to its customers, it appreciates
that there still may be occasions when a student or potential student experiences dissatisfaction,
discontent or resentment about an encounter or service provided.
The purpose of this document therefore is to ensure that DNA Kingston Training and sister
organization Dental Nursing Australia maintain an open, fair and transparent policy and
procedure that apply in such circumstances.
TERMS AND DEFINITIONS
Grievance - a grievance is a concern about academic matters, perceived discrimination, a
situation, a process, a person or people, a facility or a support service provided by DNA Kingston
Training, trade divisions or partner organisation (all hereon referred to as ‘the College’), which
the student brings to the attention of the College in an informal way, i.e. it is spoken about, not
written down.
Complaint – a formal complaint takes place if a grievance cannot be resolved informally (for
example, the affected parties discussing the matter), and is written down for official processing.
Assessment Appeal - neither a grievance nor a complaint is about dissatisfaction in relation to an
assessment process or outcome; that is an Assessment Appeal. Refer to Assessment Appeals
Policy and Procedure for further information.
Appeal – if a student is dissatisfied with a decision made by the College, he/she has 20 working
days from the date stated within the written notification in which to lodge an appeal to have the
case reviewed. This includes decisions relating to complaints outcomes and assessment appeals,
as well as notifications of unsatisfactory academic progress, unsatisfactory attendance,
misbehaviour, refusals of transfer applications, and/or pending cancellation of enrolment.
Academic Matters – matters such as the provision of training and assessment including quality of
teaching, availability and standard of instructional resources, student progress, scheduling and
training facilities.
Non-academic Matters – matters related to provision of support services such as those associated
with the enrolment process, financial functions, job placement assistance, work experience,
issuing of interim reports and Commonwealth Assistance Notices.
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GRIEVANCE POLICY
If a student feels dissatisfied with some aspect of the College’s service, this can often be easily
resolved at an early stage by talking informally with the person responsible.
For example: if the grievance concerns a classroom matter, the student should talk honestly to the
trainer about his/her concerns, through open communication.. A Homestay problem is best
resolved with the Homestay Co-ordinator, and issues about fees should be discussed in the first
instance with the International Manager and Finance Manager.
A Student with a grievance may choose to discuss it with the College Student Support Officer or
Manager, and may be accompanied or assisted by a support person during that time. He/she can
be confident that there will be no negative consequences from doing so, and that his/her
grievance will be fairly treated. Confidentiality will be strictly observed by all participants.
GRIEVANCE PROCEDURE
Within Orientation, each student will be advised of the Student Grievance Policy and Procedure,
including the name of the College Student Support Officers and Manager, and where he/she can
be found on campus.
If a student feels dissatisfied with some aspect of the College’s service, he/she will be encouraged
to first speak to the person responsible. For example: if the grievance concerns a classroom
matter, the student should talk honestly to the trainer about his/her concerns. A Homestay
problem is best resolved with the Homestay Co-ordinator or Student Support Officer, and issues
about fees should be discussed in the first instance with the International Manager and / or
Finance Manager.
If the student has attempted to resolve matters informally, but is not satisfied with the outcome,
then he/she may choose to discuss it with the Student Support Officer and may be accompanied
or assisted by a support person during that time. He/she can be confident that there will be no
negative consequences from doing so.
The Student Support Officer will consider the grievance, and if he/she decides it is justified,
arrange a meeting to enable the student to speak privately to the person or people concerned. The
Student Support Officer will mediate, allowing all parties time to present their case, and an
outcome to be achieved.
The Student Support Officer and International Manager together will provide all parties with a
brief written report in relation to this outcome.
However, if the student is not satisfied with the outcome, then he/she may wish to make a formal
complaint. Refer to Complaints and Appeals Policy and Procedure for further information.
TIME LIMITS
The College is unlikely to consider a grievance from a former student whose enrolment was
finalised 6 months or more prior to the time of raising the grievance.
GRIEVANCES RECORDS
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A copy of all related documentation, including the brief written report in relation to the outcome,
will be retained on the student’s file.
Attendance Policy and Procedure
General Policy
DNA Kingston Training will systematically monitor students’ to attendance. It will be proactive
in notifying and counselling students who are at risk of failing to meet the attendance
requirements of at least 80% of all scheduled contact hours for the duration of the course.
Absence due to illness
It is advisable for a student who is ill to obtain a medical certificate. This certificate is to be
produced for recording, and then retained by the student. (A medical certificate does not cancel
an absence; it only provides an explanation and must be submitted within one month of its date of
issue.)
A student who is too ill to immediately continue his/her studies may apply for Special Leave and
have his/her enrolment temporarily suspended on the grounds of compassionate or compelling
circumstances. (Refer to the Student Application to Defer or Temporarily Suspend Studies Policy
for further information.)
Medical, dental appointments and interviews should be made after college hours when they will
not conflict with scheduled classes.
Attendance Overview of Monitoring Process
Lessons are clearly time tabled with commencement times, it is important that students attend
classes on time and stay for the full duration of the learning day. A 100% attendance is expected
by all Students.
Each student’s attendance is recorded on the classroom roll for every class for which he/she is
scheduled. This data is collated, stored electronically, and used to calculate the individual
student’s attendance for every week for the duration of the course.
The College will review attendance records weekly, and will contact any student identified as
having unsatisfactory attendance (i.e. less than 80%) within any one study block or who at any
time is absent for more than 5 consecutive scheduled days without prior approval. The contact
will be in the form of a written warning, reminding the student of the condition of at least 80%
attendance of all scheduled contact hours for the duration of the course, and asking him/her to
meet with the nominated staff member.
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Should the student’s overall attendance level continue to fall until it is between 80% to 85%, a
further written warning will be issued to the student, again reminding him/her of the condition of
at least 80% attendance of all scheduled contact hours for the duration of the course, and asking
him/her to meet with the nominated staff member.
The student when commencing and at orientation are reminded of the signed Provisional
Enrolment contract, which sets out the College’s conditions in relation to attendance for a
specified period. If these conditions are not met, and the student’s attendance level continues to
fall and he/she is unable to achieve at least 80% through total attendance for the remainder of the
course, then the College will notify the student in writing of its intention to report the student for
not maintaining satisfactory attendance. The written notice of the College’s decision will inform
the student that he/she is able to lodge an appeal through the College’s Complaints and Appeals
process, and has 20 working days from the nominated date in which to do so.
A copy of the written notification will be placed on the student’s file along with records of all
contact with and counselling given in relation to attendance.
Special consideration
The College appreciates that from time to time, a student may not be able to attend classes due to
circumstances beyond his/her control. In such circumstances, the Manager of Studies along with
the International Manager will use his/her professional judgements to assess each case on its
individual merits. He/she may decide not to report a student for breaching the 80% requirement
if:
a. there is documentary evidence demonstrating that compassionate or compelling circumstances
apply; and
b. the student is maintaining satisfactory course progress; and
c. the student has attended at least 70% of the scheduled course contact hours.
A copy of the evidence will be retained in the student’s file.
The Enrolling / Monitoring Procedure
Staff member shall:
 Ensure that the all enrolled students are entered into the student class attendance record
(Electronic and Hardcopy).

Circulate the student class attendance records among teaching staff at the commencement
of each course study day.
 Collect and ensure all completed student attendance records are reviewed to identify
students who may be at risk of falling below 80% in the course contact hours attendance.
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 Notify in writing, all students who have fallen below 90% in their course contact hours
attendance to the International Manager identifying the accumulated percentage of current
non attendance.
 Report in writing all students who are absent for 5 consecutive days to the Lecturing Staff
concerned and the Manager.
Record all written reports to the Manager on the students file.
The Manager:
 Respond to all written reports of students who have fallen below 90% in their course
contact hours attendance or who are absent for 5 consecutive days, by contacting the
relevant student to arrange a counselling interview.
 Counsel the student by:
-
verifying the students reasons for non attendance
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remind the student of College attendance policies
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inform the student that maintaining satisfactory attendance is a student visa
requirement
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warn the student that continued non attendance below 80% in course contact
hours attendance will result in a breech of DNA Kingston Training attendance
policy.
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Send a ‘non interview letter of warning’ where several attempts to contact the
student have failed to make contact with the student.
or
In meeting with a student to discuss their non attendance at DNA KINGSTON courses, the
Manager shall use their own professional judgement to assess each case of non attendance on
its individual merits. Compassionate or compelling circumstances beyond the students control
would typically include, but would not be limited to :
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serious illness or injury, where a medical certificate states that the student was
unable to attend classes;
bereavement of close family members such as parents or grandparents;
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major political upheaval or natural disaster in the home country requiring
emergency travel and this has impacted on the student’s studies;
or
a traumatic experience which could include:
 involvement in, or witnessing of a serious accident; and
 witnessing or being the victim of a serious crime and this has impacted on
the student (these cases should be supported by police or psychologists’
reports
Following the Student Attendance Interview the Manager shall:
 Provide appropriate DNA Kingston Training support services where compassionate or
compelling circumstances for a students non attendance has been established.
 Follow up the students’ attendance interview with a non attendance warning letter clearly
identifying the issues raised in the interview and the potential for the student to be
enrolled in the program of study.
 Record all documents associated with the students non attendance on the students file and
provide an overview report to management.
 Record all documents associated with the students non attendance on the students file and
provide a monthly report to DNA Kingston Training management of all attendance
counselling activities.
Where continued non attendance is identified in course contact hours attendance below
80% and compassionate or compelling circumstances cannot be established the Manager
shall:
 Report the breech in attendance in writing, to DNA Kingston Management and CEO
explaining the circumstances of the non attendance and the history of counselling
activities provided to the student.
 Issue the student with ‘Student at Risk’ letter
 Allow 20 working days for the student to access the DNA Kingston Training complaints
and appeals process.
Where the student chooses not to access the DNA Kingston Training complaints and
appeals process or withdraws from the process, the Manager shall:
 Maintain a copy of all correspondence on the student’s file.
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POLICY AND PROCEDURES FOR CREDIT AND
RECONITION OF PRIOR LEARNING
PURPOSE
To outline the policy and procedures for applications for course credit.
SCOPE
This policy applies to all students enrolled within Vocational Education and Training (VET)
courses of study offered by the Registered Training Organisation, DNA Kingston Training.
TERMS AND DEFINITIONS
Recognition of Prior Learning (RPL) is an assessment process that involves assessment of an
individual’s relevant prior learning (including formal, informal and non-formal learning) to
determine the credit outcomes of an individual application for course credit.
Formal Learning is the learning that takes place through a structured program of learning
delivered by a registered education provider, and which leads to the full or partial achievement of
an officially accredited qualification.
Informal Learning is learning gained through work, social, family, hobby or leisure activities
and experiences.
Non-formal learning refers to learning that takes place through a structured program of learning,
but does not directly lead to full or partial achievement of an officially accredited qualification.
Currency relates to the applicant’s ability to demonstrate current industry skills, knowledge and
understanding, so the evidence provided should be from either the present or the very recent past
(i.e. within the last 5 years) and / or (Certificates 10 years max with experience inside the past 5
years).
POLICY
The DNA Kingston Training (College) applies a systematic institution-wide approach to the
granting of course credit which does not unfairly advantage or disadvantage any existing or
prospective student.
Students are not required to repeat learning activities, regardless of how or where the learning
was acquired, providing that the learning is current and relevant to the competencies within a unit
applicable to the qualification in which they are or seek to be enrolled. These learning
experiences include the individual’s relevant formal, informal and non-formal learning.
Credit applications will be considered on a case-by-case basis and in a timely manner to ensure
that all candidates are able to make well-informed choices about study options, pathways and
alternatives by taking into account the credit they can expect.
Students need to be aware that many institutions will not grant credit for subjects against which
another provider has already granted credit. DNA Kingston Training may allow this, but an RPL
assessment process and standard RPL fees will apply.
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DNA Kingston Training performs the Recognition of Prior Formal Learning function with a
fee charge, with its enrolment service. Irrespective of outcome, a service fee applies to each
subject within an application received on or after the day of commencement of the relevant unit,
unless the candidate is eligible for the VET FEE-HELP deferred payment option .
Where the process relates to the Recognition of Prior Informal or Non-formal Learning, a
service fee applies to each subject, irrespective of outcome or time of submission, unless the
candidate is eligible for the VET FEE-HELP deferred payment option.
Candidates are required to complete the appropriate section of the Application for Skills
Recognition and provide supportive evidence appropriate to the type of prior learning. This
evidence will be assessed and, if necessary, an interview held at which the candidate may provide
additional evidence of the relevant competencies or demonstrate the relevant skills. For overseas
applicants and those not living within reasonable travel distance to a College campus, this
interview and/or demonstration may be conducted by telephone or on-campus after arrival.
The College reserves the right not to recognise part or all of any previous experience if the
assessor believes that the competencies or knowledge demonstrated and recorded fall
significantly short of the industry standard as stated within the relevant National Training
Package or accredited course. In such a case, the candidate will be required to complete further
training in the unit.
There is no limit to the amount of RPL that can be granted to any one student. A full
qualification can be attained in this way, and a special RPL fee would apply in such
circumstances, based on 40% of the private standard course cost.
VET FEE-HELP COURSES
A Unit of Study within a VET FEE-HELP (VFH) eligible program may consist of one or more
Learning Units, into which is embedded one or more national Units of Competency.
Applications for RPL may apply to an entire VFH Unit of Study, or target specific embedded
subjects. As stated below, differing conditions will apply, depending on whether the RPL
involves assessment of formal, or informal and non-formal prior learning. Irrespective of the type
of prior learning or the outcome of the application, if the application is received after the
commencement of Unit of Study, a service fee will be charged. The RPL Unit of Study’s
published tuition fee will apply, unless Special Consideration is applicable. This is the case,
whether or not the eligible local student selects the VFH option of deferred payments.
Prior formal learning
Applications for recognition of prior formal learning for an entire Unit of Study will be processed
with a fee. The student will not be required to participate in any of the subjects embedded within
that Unit of Study, and no standard tuition fee will apply.
However, a student may also apply for recognition of prior formal learning for one or more (i.e.
not all) of the Learning Units within a Unit of Study. If he/she provides appropriate evidence
against those Learning Units, but still needs to attend class for the other embedded Learning
Units, then the published tuition fee for the RPL Unit of Study will apply. The student will not be
required however to attend the Learning Unit(s) for which credit has been granted. Normal fees
apply for the standard tuition.
Prior informal or non-formal learning
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If credit is granted on the basis of informal or non-formal learning for all Learning Units within
an entire Unit of Study, and substantial time/effort was involved in the assessment process, the
RPL estimated Fee shown on the relevant published Schedule of Fees will apply. (Case by case
as circumstances are unique for each application)
A student may apply for recognition of prior informal or non-formal learning for one or more of
the Learning Units embedded within a Unit of Study. If he/she is able to demonstrate
competency within those Learning Units, but still needs to attend class for the other embedded
Learning Units, then the published tuition fee for the RPL Unit of Study will apply. The student
will not be required however to attend the Learning Unit(s) for which credit has been granted.
General Process
Applications for Recognition of Prior Learning (RPL) are administered by the Admissions team
during the enrolment process, and by the Manager of Studies if submitted after the
commencement of the VET course of study. Candidates are encouraged to discuss any prior
learning they may have with the Admissions Team and Manager of Studies or International
Manager who can provide further guidance if needed in relation to the process shown below.
a. Candidates should think carefully about what expertise has been acquired over time, in
particular whether they have ‘depth’ of knowledge and/or strong skills in specific areas.
(In most cases, national Units of Competency will require more than just a basic or
introductory knowledge of an area.) They should then consult with their Agent and
International Manager. Advice will be provided in relation to the service fee that will apply.
b. If the candidate wishes to proceed with the application, he/she should obtain a relevant
application form from their Agent or International Manager at DNA Kingston Training.
c. Candidates already on campus should consult with the Manager of Studies, who will provide
the appropriate application form and additional guidance.
d. Once the application form has been completed by the candidate, it should be submitted as part
of the Application for Admission for prospective students or to the
Manager of Studies for current students. It is expected that such applications would occur by the
end of the first week of the relevant subject.
e. Applications must be accompanied by original or certified copy documents (e.g. Awards,
Statements of Attainment, subject descriptors from other education providers, work samples or
letters on letterhead from current and/or previous employers.)
f. The RPL assessment will include the verification of the currency, equivalency, and
authenticity of the documents submitted. Overseas and domestic academic qualifications
presented for an application for course credit will be authenticated by:
Original documents (i.e. award and transcript of results) being provided by the
candidate to the authorised College representative; or
Copies of the original documents (i.e. award and transcript of results) being provided by the
candidate which have been either:
Notarised by a Justice of the Peace or equivalent authority; or
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Verified as a true and correct copy of the original documents by an authorised
College representative.
Should the College representative suspect that the academic document presented has
been altered or fraudulently created, contact will be made with the conferring institution to
validate the claims of the candidate.
All claimed work experience must be relevant to the qualification, and should be within the last
five years of the date of application. Candidates must provide Statements of Service on official
company letterhead providing contact details of the employer. Past employers are contacted to
verify work experience on a case-by-case basis.
g. This evidence will be assessed, and if necessary, an interview will be held at which the
candidate may provide additional evidence of the relevant competencies or demonstrate the
relevant skills. For overseas candidates or others not living within reasonable travel distance to
the College campus, this interview and/or demonstration may be conducted by telephone or oncampus after arrival.
h. After this assessment process, the Manager of Studies will provide a written notification
explaining the units for which credit has been granted, and those which have been declined and
why.
i. If the candidate is dissatisfied with the outcome, he/she has the option to appeal against the
decision, but must do so within twenty (20) working days of the date nominated on the written
notification.
j. If the candidate is currently enrolled, he/she must attend all scheduled classes until the written
notification in received, and until he/she has signed and returned that to the Manager of Studies.
Procedures
This policy and procedure has been developed with reference to the following sources:
http://www.vetinfonet.det.wa.edu.au/progdev/docs/rpl_3rd_edition.pdf
This document outlines DNA Kingston Training policy and process for students to be granted
recognition of prior learning if they have suitable prior training and/or experience.
Recognition of Prior Learning (or RPL) is an assessment process aimed at confirming and
recognising the competencies a candidate has obtained outside of a formal education and training
environment. These competencies might have been gained through informal or non-formal
training, or they may have been gained through life or work experience.
According to the AQF National Principles and Operational Guidelines, RPL can be used in
two ways:
• As an alternative mechanism for gaining access to a course or qualification. A candidate may
gain entry to a course or qualification using RPL as an alternative to possessing the prerequisites
for entry based on formal education and training.
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An example of this is a candidate who obtains a place in a diploma course using RPL (based on
life or work experience) when they have not completed the relevant prerequisites; and/or
• For the award of unit/s of competency that form part of a qualification, leading to the partial or
full completion of the requirements for that course or qualification.
RPL may use different assessment methods, but they should be no less and no more rigorous than
conventional methods of assessing competence in the VET sector.
To recognise prior learning we ensure:
• That candidates know that RPL provides an alternative pathway
to course attendance (through this policy provided on orientation day, web site, student
handbook, acceptance contract and contacting the Manager of Studies or International Manager
at our Head Office.
• In consultation with the candidate, the learning, skills and knowledge that the candidate is able
to demonstrate against the learning outcomes or performance criteria of the course or
qualification for which the candidate is seeking entry or the award of credit.
• Whether any further evidence is needed to support the claim of competence and arrange for
appropriate additional learning experiences or gap training where appropriate.
• Conduct an assessment confirms competence.
To make RPL a user-friendly assessment pathway, assessors need to adopt a flexible and
interactive approach, and provide information, advice and feedback to RPL candidates in the
same way that they provide support and assistance to all candidates seeking to have their skills
developed and assessed.
It is particularly important when candidates are not engaged in a structured learning program that
they receive advice about what is required of them and that they not be constricted by
inappropriately applied paper-based or knowledge-based assessment methods.
The nature of the support provided may differ from that which is made available to other
candidates but the level and quality of that support will influence outcomes for candidates
seeking RPL in the same ways as it influences other candidates.
Process in summary
Applications for recognition of prior learning can be accepted if:
• the student is enrolled in an approved course of DNA Kingston Training, and
• the appropriate fee has been paid.
To start the process
An application for Recognition of Prior Learning/Course Credit form is available from the
Manager of Studies or Administration Staff admin@dnakingston.com.au.
An Assessment Resource for VET practitioners
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Support for Lecturing and Assessing Staff
it is better to use plain English (not training package terminology) and the application form is
therefore a simple one. It is intended that if an applicant thinks they may be eligible for RPL they
complete the form and are given a self-evaluation tool where they can more accurately assess
their ‘prior learning’ against the training package requirements for the unit/s in which they are
applying for RPL. This more detailed self assessment will enable applicants to decide whether to
proceed with the process.
Preparation/information provision to candidate
In planning for any assessment, assessors need to provide adequate information prior to,
throughout and after a training and assessment experience. They need to be fully aware of the
needs of the candidate, any relevant workplace personnel and the requirements of the Training
Package unit of competency or qualification.
Information is to be provided to the candidate about the assessment process
It will give particular advice regarding how the candidate can demonstrate their
competence and any documentary evidence a candidate may wish to gather to support their
application.
Each industry has unique documents that can provide evidence of experience and competence.
However, the focus of the new streamlined holistic assessment process is to focus on
demonstrated skills and knowledge and not to rely on documentary evidence as the main source
of evidence.
Some examples of documentary evidence that can support the process include:
• Licences
• Brief CV or work history
• Certificates/results of assessment
• Tickets held eg forklift, crane etc
• Photographs of work undertaken
• Diaries
• Task sheets/job sheets
• Log books
• Site training records
• Pay slips
• Membership of relevant professional associations
• References/letters/third party verification reports from previous
employers/supervisors
• Industry awards
• Performance appraisals, Duty statements
These items may be used to support the candidate’s claim to competency throughout the RPL
process. However, they should not be seen as a sole or sufficient determinant of competence,
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which is more properly and effectively assessed through interaction, dialogue and the practical
demonstration of tasks.
First, it is necessary to extract from the Training Package the job tasks involved in the
demonstration of competence, and then to group these job tasks into clusters or “skill sets”. These
will form the basis of the content of the assessment templates to be used throughout the different
steps in the assessment process (as set out below).
It is usually appropriate to cluster competencies into more holistic assessment tasks, or task-based
clusters, to generate accurate evidence. Competencies that are conceived as separate in the
Training Package might, for some candidates, be intimately connected in practice, and thus not
easy to separate out from one another. An approach that clusters units of competency where there
is commonality in content prevents duplication of assessment, and can provide for a more
realistic demonstration of competence. This requires looking at a whole picture of a particular job
role as it happens in industry and assessing holistically.
This approach saves valuable time in the assessment process.
After reviewing all the information, the candidate may still decide not to progress with the formal
RPL assessment process by not applying for RPL.
The stages
Following this preparatory stage of providing information to the candidate about the assessment
process, and determining the job tasks and any clustering of competencies appropriate for the
candidate, four stages toward RPL assessment are to be followed:
- Stage 1: self evaluation completed by candidate
- Stage 2: interview with assessor
- Stage 3: demonstration/observation of tasks
- Stage 4: provision of further supporting evidence.
Stage one: Candidate Self Evaluation
Upon first applying for RPL, the candidate is supplied with a self evaluation tool—such as a
checklist or proforma—with questions/criteria based upon real job tasks, as interpreted from the
Training Package unit/s of competency, and written in plain English (not Training Package
terminology).
The self evaluation tool provides an opportunity for the candidate to self-determine their level of
experience and knowledge in the relevant industry. It also provides an overview of the level of
the candidate’s background experience to assist the assessor to determine if the candidate is likely
to be a successful candidate for RPL. It is also an important first stage in identifying where the
candidate may have gaps in training skills and knowledge.
If a written self evaluation form is not appropriate to the task, or does not suit the
particular needs of the candidate, they should be given the option of providing a verbal self
evaluation before the College assessor. In some cases, a support person may also be used.
Useful sample self evaluation tools are made available through vetinfonet and DNA Kingston
Training. All DNA Kingston Training Staff, attend staff development and orientation regarding
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RPL processes. Trainers/assessors are made sure that they read the following document available
to download at the vetinfonet website:
The website also includes a variety of useful RPL tools, forms and information
Examples:
 Template self-evaluation form for candidate
 Template 3rd party evidence report
 Template evidence matrix
DNA Kingston Training also has a number of documents available on the shared drive for
adapting by assessors and through the vetinfonet website link:
http://vetinfonet.det.wa.edu.au/progDev/RPL.aspx?menu=4&menuItem=2
College trainers/assessors can also access a considerable amount of useful information on RPL
on the link above and should regularly check for updated information relating to RPL.
Stage two: Interview
If, according to the information provided by the self evaluation, the candidate
demonstrates potential for recognition of prior learning, the next stage involves
undergoing further evidence gathering via an interview. The purpose of the interview step is to
determine that the candidate is in fact entitled to skip the training process and is ready to be
assessed.
This component of the RPL assessment process provides an opportunity for the
candidate and the assessor to have a professional conversation about the candidate’s required
knowledge and skills.
It may comprise a series of direct questions or could be a list of topics for discussion drawn from
the list of required skills and knowledge. Discussion around topics may provide an opportunity
for candidates to demonstrate a broader area of knowledge and experience and may elicit more
information than direct questioning. Appropriate responses to questions or topics that should be
covered in the conversation should be included as these will support the assessor in probing for
more specific information.
If applicable, it is preferable to conduct this interview process in a workplace or work related
environment, so that the candidate is able to refer to examples or draw upon their environment to
further support the verbal expression of their competency.
Assessor instructions should indicate which questions/topics are critical to the
assessment. An appropriate recording mechanism could be included—such as a purpose-built
form and/or a digital recorder—to create a reliable record of the
interview for later reference. Permission will be required should you wish to utilize a recording
device.
Stage three: demonstration/observation
If the interview demonstrates the candidate’s verbal and theoretical knowledge to a sufficient
standard, the next stage is to observe and assess the candidate’s performance in practice, through
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the observation of practical tasks performed either in the workplace or simulated workplace
environment.
Practical tasks provide the opportunity for the candidate to demonstrate the application of skills
and knowledge of a qualification. These practical assessments must be designed to reflect job
tasks and be developed using the elements extracted from the units of competency. Developers
will need to refer to the Training Package for specific industry requirements. To assess in actual
workplace situations, processes will need to be put in place to enable assessors to gain permission
to access workplaces.
A list of resources required for the practical tasks also needs to be included. Observation and
questioning on the job will speed up and streamline the assessment process.
As stated earlier, in some cases it might be more effective to group separate
competencies into certain task-based clusters.
Observation checklists should be used to provide a record of the practical assessment.
The checklists must provide opportunity for sufficient detail of the on the job
assessment to be recorded.
This documentary evidence provides sources of evidence to external sources,
(auditors, fellow assessors) that support the assessor judgement.
Template documents are available on vetinfonet for tailoring to meet the particular circumstances
of the RPL.
Stage four: provision of further evidence
To complement the record of stages 1-3, the candidate might provide further
documentary evidence to support their competency profile as demonstrated in the prior stages of
assessment. The types of documentary evidence that may be provided to further support the
candidate’s claim to competency are the same as those listed at the preparatory stage above, for
instance, third-party verification reports, job logs, or photographs of work undertaken.
Finalisation of RPL process
Once the stages have been completed, the trainer can complete the Record of
RPL/Course Credit Granted Form, which will include reasons for the amount of RPL given.
Students are required to sign (or otherwise accept) the Record of RPL/Course Credit Granted. (If
a student does not accept the amount of course credit granted, they are informed that they can
access the DNA Kingston Training Complaints and Appeals process).
Students will be given a copy of the Record of RPL/Course Credit Granted Form for their
records, and a copy will be kept on the student’s file. If necessary the duration of study will be
adjusted accordingly.
If DNA Kingston grants the student course credit for RPL which leads to a shortening of the
student’s course before the student visa is granted, the eCoE will indicate the actual net course
duration for the course.
If the RPL/course credit granted will not affect the duration of the course, DNA Kingston
Training records the RPL/course credit in the student’s file but does not need to take any other
action.
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If RPL is granted, tuition fees to the value of that subject’s worth will be deducted from the total
course cost.
Recognition of prior learning (RPL) - and any course credit given as a result of the RPL process are applicable only to the course in which the student is enrolled at the time of applying for RPL.
If a student changes courses, any RPL/course credit granted will be reassessed to ensure that it
still remains appropriate.
Fees for RPL process
It is anticipated that fees will vary as each RPL application will be unique. However,
DNA Kingston will not charge more than the current stated tuition fee for the unit/(s) for which
RPL is requested by an applicant.
Developing RPL assessment tools
In accordance with the National VET standards, RPL assessment tools must:
• Be designed in accordance with the principles of assessment and the rules of
evidence
• Meet the requirements of the relevant Training Package or accredited course
• Meet workplace and, where relevant, regulatory requirements.
-They should also incorporate the assessment of generic employability skills and be validated to
the same standard as regular assessment processes.
-Principles of assessment and rules of evidence
-Your assessments are required to conform to the principles of assessment.
Will your assessment methods result in outcomes that are:
• Valid (assesses what it says it does)?
• Reliable (other assessors would make the same judgement with the same evidence)?
• Flexible (the needs of the candidate are taken into account in terms of the methods, the time and
the place)?
• Fair (for all candidates, avenues of appeal should be open to candidates)?
• Your evidence gathering needs to comply with the rules of evidence, ie your assessment
methods,
• Tools that you design to accompany them must ensure that your evidence is:
- Valid (covers all requirements of the unit of competency)
- Sufficient (enables you to make a decision about competence over
time and in different situations)
- Current (competent performance is contemporary)
- Authentic (is the candidate’s own work).
Evidence matrix
An evidence matrix should be developed to demonstrate how units of competency are assessed
within the RPL assessment tool. The components of the units of competency are to be crossmatched in this table with the corresponding component of the assessment tool (self evaluation if
appropriate, interview questions, practical tasks and supporting evidence).
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The evidence matrix validates the assessment process against the qualification.
Developers are to include records as required to provide evidence of the assessment process.
Industry consultation and validation
To deliver outcomes relevant to the context of employment, assessment tools are required to be
developed in consultation with the relevant industry. This is the case both for paper-based tools
such as checklists and questionnaires, and for the development of simulated and actual workplace
assessments.
DNA Kingston Training Manager of Studies and Senior Lecturers should consider forming
partnerships with local enterprises (Reference Groups) who might provide validation
opportunities and access to a workplace or equipment, authentic workplace documents or advice
on how to create a realistic simulated environment.
Employability skills
To ensure that RPL assessment processes are responsive to the needs of industry, it is also
necessary to incorporate into the assessment tools the eight employability skills contained in the
Employability Skills Framework (communication, teamwork, problem solving, self-management,
planning and organising, initiative and enterprise, learning, and technology), as specified in the
relevant Training Package.
Assessment tools should incorporate assessment of these employability skills alongside the
assessment of mandatory units of competency.
Validation processes
To ensure the overall quality and consistency of RPL assessment practices, it is necessary to
submit the RPL assessment records to the same process of self-auditing and validation as all
other assessment procedures.
With respect to RPL, it is important that assessment conducted as part of RPL is validated
alongside samples of regular assessment processes, to ensure consistency and parity of
assessment across all instances of assessment, whether undertaken at the end of a course of
training, or as a result of RPL application.
These validation processes should aim to ensure the transparency, accountability and consistency
of RPL procedures in terms of the provision of information, the preparation and assessment of
candidates, and the delivery of assessment outcomes, and their parity with regular assessment
procedures in terms of confidence and rigour.
Continuous Improvement
At the end of each semester, the Manager of Studies, CEO, Senior Lecturers and any trainers who
have been involved in applications for recognition of prior learning in the semester will meet to
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review the records of course credit granted along with general review of resources, delivery and
assessment of programmes. They will review all programmes as well as the applications made
and the level of course credit granted to applicants and ensure that fair and consistent levels of
course credit have been granted. They will also ensure validation alongside samples of regular
assessment processes, to ensure consistency and parity of assessment across all instances of
assessment, whether undertaken at the end of a course of training, or as a result of RPL
application.
A record of the review (and its outcomes) will be completed by the Manager of Studies and,
where improvements to the RPL application process are identified, these will be implemented
with immediate effect. The record of the review and implementation of improvements will be
maintained by the Manager of Studies in a file in their office.
Course Credit/Recognition of
Prior Learning Application Form
Applicant to complete Name and details and section (A) OR Section (B)
Date:……………………………………..DOB:…………………………………...
Applicants Name:…………………………………………………………………
Address:……………………………………………………………………………
Contact Phone:…………………………….Mobile:………………………………
Email:………………………………………………………………………………
Student ID:…………………………………………………………………………
SECTION A: IF YOU ARE APPLYING FOR RPL/COURSE CREDIT IN THE WHOLE QUALIFICATION
Qualification code e.g. BSB50207, Qualification title e.g. Diploma of Business
..................................................................................................................................
…………………………………………………………………………………….
…………………………………………………………………………………….
SECTION B: IF YOU ARE APPLYING FOR RPL/COURSE CREDIT IN A FULL/PARTIAL UNIT TOWARDS
A QUALIFICATION UNIT CODE
e.g.FNSICGEN301B, UNIT TITLE e.g. Communicate in the Work Place
..................................................................................................................................
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…………………………………………………………………………………….
…………………………………………………………………………………….
…………………………………………………………………………………….
Student signature:……………………………………………..Date:…………………………………
Please send all completed forms and supporting information / evidence to: DNA Kingston Training,
P.O. Box 69, Belmont, 6984, W.A. Head Office: 37 Hargreaves Street, Belmont
Ph- 1300855503, Email: admin@dnakingston.com.au
Office only: Date received……………………Processing Lecturer…………………………………….
Student Support Services Policy and Procedure
Student Support Policy
DNA Kingston Training Management and staff are committed to the provision of support
services for enrolled students, with staff in place who are appointed for contact and referral for
course and academic enquiries, student support and general welfare matters. All enrolling
students are provided with an orientation event which includes guidance concerning student
support services.
Staff in this area and general staff who are available attend annual Staff development sessions to
enhance Student Support Services in Western Australia and other relevant programmes provided
throughout the year by ACPET and the DTWFD. Staff who attend these session are recorded in
the Staff Development Data Base each year for DNA Kingston Training.
Student Support Procedure
The Student Support Officers and International Manager are identified and provided with duty
statements of the tasks and skills they are to deliver in these roles at DNA Kingston Training to
Local and International Students.
The Student Support Officer (SSO) and the International Manager (IM) remain designated
members of staff at DNA Kingston Training and provide a contact point for all students. The
(SSO) and (IM) shall ensure that where staff have identified, or enrolled students who have
indicated their need of support or welfare, the (SSO) and (IM) shall seek further advice from the
student and research information for their needs accordingly.
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Equipped with advice from the student the (SSO) shall:
 Respond to questions concerning academic or course progress and refer the student to any
relevant training staff for further advice.
 Where general welfare issue arises, refer the student to specialist personnel of specialist
companies, who will provide appropriate advice on Western Australian Public services,
counseling assistance with personal, emotional or cultural issues etc.
 The student should be advised that the support services of DNA Kingston Training are at
no extra cost.
 Students are comfortable in the knowledge that DNA Kingston Training has the
appropriate resource processes and initial information to direct them to the appropriate
specialists in Western Australia who can professionally assist with their issues or
concerns.
 DNA Kingston have experienced and qualified Councilors / Physiologists attached to our
contract list.
 Issues of major concern are always referred to the CEO for comment and additional
advice.
 Student requests are kept strictly confidential, unless permission to further discuss or
attain further information on behalf of the students has been obtained. All information and
discussions are documented. Information also placed on DNA Data base for Student
Services reviews.
Student Support Services Review
The Student Support Officer shall maintain a log of student support service events and enquiries
and:
 Liaise with and maintain advice on current progress with students referred to either
training staff.
 Prepare a quarterly report of student support services accessed by students and submit to
DNA Kingston Training management for review.
 Attend suitable staff development sessions when they become available, make these
sessions available to Lecturing Staff if available and suitable.
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 Arrange “In House” staff development sessions, minimum once a year, to share
knowledge and skills gained attending further educational events in Student Support
Services, to all staff in Organization.
The CEO shall ensure that Student support services are reviewed quarterly in DNA Kingston
Training management meetings and that corrective actions required are applied.
Regular Management meetings are held and issues discussed and documented when arise.
Useful information for Student Services
Students with Visa enquiries
Dept. of Education, Employment and Workplace Relations (previously DEST)
and Dept. of Immigration and Citizenship (DIAC).
Emergency Services
Police, Fire & Ambulance Phone: 000
Police General Enquiries (24 hr) Phone: 131 444
Department for Community Development
www.community.wa.gov.au
Family & Community services offers support services when you need help and
advice including:
Crisis Care – 24hr week free counselling Phone: 9223-1111
Lifeline www.lifelinewa.org.au
24hr crisis / suicide line Phone: 13-1114
Salvation Army www.salvationarmy.org.au/wa/
Salvo Care Line – 24 hr crisis Phone: 9442-5777
Samaritans www.thesamaritans.org.au
24 hr Suicide line Phone: 9381-5555 Youthline Phone: 9388-2500
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Medical & Health
Department of Health
https://www.health.wa.gov.au/services/
Health Services Directory – lists medical services, emergency medical
transport, 24hour counselling services, crisis assistance and psychiatric or
drug related emergencies.
Database list of medical practitioners
Phone: 1300-135-030
Family Planning WA http://www.fpwa.org.au
Sexual Health Helpline Phone: 9227-6177
Offers confidential advice on sexual health matters, family planning,
clinical services, education, contraception, pregnancy and sexually
transmitted infections.
Alcohol & Drug Information Centre
http://www.dao.health.wa.gov.au
Addresses drug/alcohol issues Phone: 9442-5000
Legal Services - Community Legal Centres
Community Legal Centres (CLCs) are not for profit, non-government organisations
that provide legal and welfare services. There are some services that specialise in
certain areas such as the legal problems of youth, tenants, migrants and Centrelink
benefit recipients. Others offer more general services within their local communities.
Services provided by CLCs include legal information, advice and representation to
individuals and groups, community education and law reform activities and advice to
governments on policy issues. Most services are free or very low cost.
The following services are not Legal Aid WA services. Legal Aid WA expressly
disclaims any liability and responsibility for the advice and information provided by
any of these services. There may be other organizations able to provide you with
similar advice and information.
WA Community Legal Centres
CASE for Refugees
245 Stirling Street, Perth WA 600
Ph: (08) 9227 7311
Fax: (08) 9227 7188
Citizen Advice Bureau
25 Barrack Street, Perth WA 6000
Ph: (08) 9221 5711
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Fax: (08) 9221 5356
Consumer Credit Legal Service (WA)
Level 1, 231 Adelaide Terrace
Perth WA 6000
Ph: (08) 9221 7066
Fax: (08) 9221 7088
Disability Discrimination Unit
Sussex Street Community Law Service
Ph: (08) 9470 2676
Freecall: 1800 642 791
TTY: (08) 9470 2831
Fax: (08) 9470 1805
Employment Law Centre of WA (Inc)
Critical Incident Policy and Procedure
Definition Critical Incident
A critical incident is defined as a traumatic event or threat of such which does, or is likely to
cause , extreme fear, physical and/or emotional distress or injury to staff and /or students and may
be regarded as outside the normal range of experience of people affected.
Critical incidents in the college may include, but are not limited to:

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Serious injury, illness, or death of a student or staff
Students or staff lost or injured during fieldwork experiences
A missing student
Severe verbal or psychological aggression
Physical assault
Student or staff witnessing a serious accident or accident, hailstorm , or extremes of
temperature
 Fire, bomb-threat, explosion, gas or chemical hazard
 Social issues eg sexual assault, drug use, alcohol abuse
Critical Incident Policy Introduction
DNA Kingston Training recognises that critical incidents can arise that may seriously impact on
the safety and security of staff, students, visitors, and/or business continuity. The Institute further
recognises that effective planning, management and rehearsal are key in successfully managing a
critical incident.
Scope
This document outlines the policy, support mechanisms and procedures for managing
emergencies and critical situation that may occur in DNA Kingston Training.
Page 64 of 82
Aims
This policy aims to assist in the planning and implementation of an inclusive response to manage
any critical incident effectively and to restore a sense of safety and security.
Policy dissemination
Available on Staff shared z drive – all staff to receive an email when updates occur.
All new staff read and understand policy and sign “policies read” form.
Part of Orientation of new staff procedure
Found in the Organization manual
Responsibility for Managing Critical Incident in the College
Critical incident policies and procedures are role played twice a year.
Staff have provided dedicated roles to do with critical Incident processes
This process is for emergencies and critical situations that may occur in the college.
Three sets of teams are in place to deal with certain situations and emergencies.
Role play scenario at least twice a year. Ensuring all teams are aware of their tasks.
(OHS teams will schedule drills and review these).
Management Review
Following the receipt of a Critical Incident report the CEO and DNA KINGSTON management
staff shall ensure that the report is reviewed at the next management meeting and improvement
items documented and filed for additional review within the Annual Internal Audit
Procedure for Critical Incident
1. OHS Team
2. First Aid Team
3. Emergency Procedure Team
Teams are set out in each College with a team leader (Officer) who is the decision maker on the
day, in discussion with the Director or Centre Managers if contactable.
Anyone of the team will have the skills and knowledge to take over as team leader (Officer) if
they are away or unable to assist for what ever reason.
In the case of a fire, bomb, earth quake, Bus accident or other emergency of this nature.
(Situation or traumatic event which causes extreme stress, fear or injury)
1/ First aid team are responsible for dealing with casualties, sustaining life, assessing injuries,
providing first aid to injuries, recovery positions, assessing for shock.(First aid team are
responsible to ensure location of First Aid boxes is known and that all First Aid Boxes are
adequately filled at all times).
Page 65 of 82
2/ OHS team are to deal with securing the area as safe as possible and moving students and staff
to the safest vicinity, evacuation and sustaining site as safe as possible. Roll call of students at
“Safe Meeting Place” and staff if possible to ascertain who is in building or bus.(OHS team are
responsible for fire drills, OHS internal and external audits, education of team OHS systems).
3/ Emergency team are responsible for phoning the police, fire brigade, ambulance. Ensuring
emergency services have clear access to the site of need and have appropriate instructions on how
to find the College and enter the college safely. Provide details to emergency teams of type of
accident, estimate of numbers injured and seriousness of injuries.
This team then breaks down to assist OHS and First Aid teams where needed. If not required they
take details of those injured, type of injury and details of hospital or Drs they will be attending.
Follow to hospital students if not required and provide running report to college and Director.
Continue and follow up injured students the next day or students who require other support
services in this situation. (Responsible to ensure emergency numbers and route to college is
clearly located at the front desks near phones)
4/ Senior Lecturer to student & Manager to contact parents, next of kin, of students seriously
injured, be mindful of the time you are phoning for International students, especially in regard to
the seriousness of the injury. Most cases an interpreter will be required for International Students.
This can be arranged through the Telephone Interpreter Service (TIS). Emergency visas are
available for family to travel to Australia, DIAC details would also be provided to parents.
5/ Contact the consulate of Country concerned if International Student seriously injured.
6/ Ensure all students are accounted for and that reports have been written regarding all. Some
students and staff may require counselling, to be arranged as required.
7/ College closed till further notice, emails sent out to students explaining the situation.
Posters placed on doors. Alternative venue arranged if to be of long duration. ADA House and
OHCWA are venues of choice for short term Perth, local councils to be contacted in other
regions for possible temporary locations. Utilize services, equipment, staff from DNA Kingston
Training other colleges not affected.
8/ Critical incident report is then completed with all teams.
9/ Once report and review of critical situation, Insurance broker contacted, place strategies in
place to repair, restore and replace and assess OHS, once safe and functioning effectively, email
students college open and ready for normal programming. Depending on situation police reports,
may also be required.
10/ Final review of critical strategy and as a quality assurance measure, make appropriate
improvements to policy and procedures.
Critical Incident Procedure Single or few Students, that is a traumatic event, or threat of
such, which causes extreme stress, fear or injury outside college.
Page 66 of 82
1/ Initiate First Aid services – sustain life, place in recovery position, treat other injuries, treat for
shock, ensure in a safe place.
2/ Delegate another passenger, student, or another lecturer to phone police, ambulance, fire
brigade what ever is appropriate. Ensure location and outline of injuries well defined.
3/ When travelling with students outside college ensure you have emergency numbers and first
aid kit.
4/ Lecturer to phone college to acknowledge incident and ask for assistance.
5/ Lecturer to accompany Student in ambulance or take to Doctors.
6/ If other students present ensure their safety and supervision.
7/ Emergency team at college ensure next of Kin contacted regarding students injuries, be
mindful of the time if you are phoning on behalf of International Students. Most cases an
interpreter will be required for International Students. This can be arranged through the
Telephone Interpreter Service (TIS). Emergency visas are available for family to travel to
Australia, DIAC details would also be provided to parents.
8/ Contact Consulate of particular country if International Student seriously injured.
9/ Continue to contact hospital regarding students condition and any needs, assist parents
regarding information or assistance once arriving in the country. Send in flowers, get well wishes
from the college.
10/ If other students or staff present, some may require counselling, to be arranged as required.
11/ Critical incident report is then written by all concerned
12/ Insurance brokers contacted.
13/ Police reports may be required
14/ Review of incident and procedures taken
15/ Final review of critical incident, possible preventive measures, new strategies implemented as
a quality insurance measure to procedures and policies.
Communication
1. Lecturers and Manager are to contact parents and next-of-kin of injured students. They
are to be tactful and be mindful of the time when calling for international students
especially in regard to the seriousness of the injury. In most cases, staff may need to
obtain the services of an interpreter when calling for international students. This can be
arranged through the Telephone Interpreter Service (TIS). Emergency visas are available
Page 67 of 82
for family to travel to Australia. Department of Immigration and Citizenship (DIAC)
details would also be provided to parents or next-of-kin.
The Consulate of the origin country are to be contacted for seriously injured students.
2. Staff are to ensure that all students are to be accounted for and that reports have been
written regarding all involved. Counselling is to be arranged for students and/or staff,
where required.
3. The College will be closed during critical incidents till further notice. Emails will be sent
out to all students to explain the situation. Posters containing the same information will be
placed on the doors of affected College campuses.
If the closure is of a long duration, alternative venue for classes can be arranged with one
or more of the following:

ADA (Australian Dental Association) House
54, Havelock St
West Perth, WA 6005
Tel: 9211 5600

Oral Health Centre of Western Australia (OHCWA)
The University of Western Australia
35 Stirling Highway
Crawley, Perth
Western Australia 6009
Tel: 9346 7676

Local councils (for temporary locations)
City of Belmont

The College’s other campuses:
o Malaga College
Unit 1, 28 Oxleigh Drive, Malaga 6090
Western Australia
o Mandurah College
Endeavour Centre
Unit 7, 2D Peel Street, Mandurah 6210
Western Australia
o Bunbury College
Page 68 of 82
Unit 1, 76 Spencer Street, Bunbury, Western Australia
Postal Address: PO Box 6014, South Bunbury 6230
Western Australia
o Geraldton College
Progressive Training Centre
8 Grosvenor Close, Woorree 6530
Western Australia
Review
1. The Incident Report Form is then completed in discussion with all Teams. The Incident
Report Form is attached to this document as Appendix 3.
2. Following the completion of Incident Report Form and review of the critical situation,
these steps are to be undertaken:
 contact insurance broker
 develop strategies to repair, restore and/or replace
 assess OHS system
 obtain police reports, if any
 email students and inform them that the College is open and ready to resume
normal operations, and the resume date
3. Final review of critical strategy and as a quality assurance measure, and implement
improvements to the policy and/or procedure where necessary.
List of Appendices
APPENDIX 1
Emergency contact numbers
APPENDIX 2
Critical Incident Flow Chart
APPENDIX 3
Incident / Accident / Injury Report Form
Appendix 1 (Pages: 1) Emergency contact numbers:
Position / Organization
Contact name
Contact number
College Director
Susan Lawton
0409371081
Centre Manager
Kim Savory
94794870
OHS Officer
Fran Kennedy
94794870
Emergency services
- Police
000
- Fire
000
000 (106 Mobile)
Page 69 of 82
- Ambulance 000
State Emergency Services
132 500
(FESA)
Chief Fire Warden
Fran Kennedy
Fire Warden
Halgart DuPreez
Royal Flying Doctors Service
1800 625 800
Department of Immigration &
Citizenship (DIAC)
131 881
Department of Education
Services
9441 1900
Korean Embassy
02 6270 4100
Consulate General of Japan
9480 1800
Consulate General of India
Mr. M. Subbarayudu
9221 4205
Consulate General of China
9222 0333
Consulate General of
Philippines
9481 5666
Royal Thai Embassy
02 6206 0100
Appendix 2 (Pages: 1) DNA Kingston Training
CRITICAL INCIDENT FLOW CHART
Page 70 of 82
Notify critical incident to Emergency
Procedure / OHS Teams
Chief Fire Warden alerts
other Fire Wardens and First
Aid Team
- Director
- Centre Manager
- OHS Officer
- Chief Fire Warden
Lecturers to:
- Evacuate students safely
- Wardens contact all Lecturers
- Roll call and account for all
students
- First Aid Team takes First Aid
Kit box to emergency assembly
area
- Report any injuries to First
Aid Team
Wardens to:
First Aid Team to:
- Treat injuries according to
DRSABCD
Appendix 3 (Pages: 4)
- Do last sweep of building to
ensure complete evacuation
- Report to Chief Warden /
Emergency Services
INCIDENT / ACCIDENT / INJURY
Page 71 of 82
REPORT FORM
Status:
Employee
Contractor
Outcome:
Near miss
Injury
Other
1. DETAILS OF INJURED PERSON
Name: ______________________________________ Phone: (H)
Address: __________________________________________ Sex:
(W)
M
F
_________________________________________________ Date of birth: ____________________
_________________________________________________ Position: ________________________
Experience in the job: ________________________________ (years/months)
Start time: _________________________________________
am
Work arrangement:
Part-time
Casual
Full-time
pm
Other
2. DETAILS OF INCIDENT
Date: ___________________
Time:___________________________
Location: __________________________________________________________________________
Describe what happened and how: _____________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
3. DETAILS OF WITNESSES
Name
Contact number(s)
Address
P 1 of Form
Page 72 of 82
4. NATURE AND EXTENT OF INJURY
Part of body injured
Nature of injury
Type of incident
□
Head
□
Trunk
□
Multiple
□
Eyes
□
Arm
□
General
□
Neck
□
Leg
□
Unspecified
□
Sprain
□
Laceration
□
Burn
□
Fracture
□
Concussion
□
Superficial
□
Multiple
□
Dislocation
□
Amputation
□
Contusion
□
Other
□
Flying object
□
Manual handling
□
Electricity
□
Struck by
□
Poisons
□
Fall
□
Caught in
□
Temperature
□
Other
5. TREATMENT ADMINISTERED
First Aid given
Yes
No
First Aider name: ___________________________________________________________________
Treatment: ________________________________________________________________________
Referred to: _______________________________________________________________________
P 2 of Form
Page 73 of 82
SECTION 6-9 MUST BE COMPLETED BY EMPLOYER / SUPERVISOR
6. DID THE INJURED PERSON STOP WORK ?
Yes
No
If yes, state date: ________________________ Time: __________________
Outcome:
Treated by doctor
Hospitalised
Workers compensation claim
Returned to normal work
Alternative duties
Rehabilitation
7. INCIDENT INVESTIGATION (comments to include causal factors):
__________________________________________________________________________________________
__________________________________________________________________________________________
_________________________________________________________________________________________
_________________________________________________________________________________________
8. RISK ASSESSMENT
Likelihood of recurrence: _____________________________________________________________________
Severity of outcome: ________________________________________________________________________
Level of risk: _______________________________________________________________________________
9. ACTIONS TO PREVENT RECURRENCE
Action
By whom
By when
Date completed
EMPLOYER / SUPERVISOR COMMENTS:
P 3 of Form
Page 74 of 82
10. ACTIONS COMPLETED
Signed (Manager):
Date:
Print name:
Title:
Feedback to person involved
Date:
11. REVIEW COMMENTS
OHS committee / staff meeting: ________________________________________________________________
Reviewed by site Manager (signed): ________________________________ Date: ______________________
Reviewed by Health & Safety Rep.(signed): __________________________ Date: ______________________
P 4 form – End of Form
Page 75 of 82
Fees Policy and Procedure
DNA Kingston Training Management and staff endeavour to provide timely and accurate
information on the course related fee requirements to enrolling and enrolled students of DNA
Kingston Training. Payment plans can be arranged.
The Manager shall:
1/ Ensure that all information contained in marketing and advertising that relates to course fees
are accurate and relevant to current fee policy, and that students are provided with 30 days notice
prior to any course fee changes.
2/ Review course fees and procedures annually.
3/ On receiving an enquiry or written application from a student. The Manager will provide
advice concerning course money, refunds, provide the enrolled or enrolling student with
information relating to and access to the course fee refunds procedures. Further information
regarding refunds is available on the college web site and student handbook.
4/ On receiving an enquiry or written application from a student regarding refunds or fees, the
Manager will advise DNA Kingston Training management team and CEO of the pending
application. Review and assessment of procedures will be carried out and documented for future
improvement and efficiency.
Fee charges general information
Additional charges to the tuition fee may apply for books, modules, uniforms, resources, tools,
safety equipment and materials. Your offer letter per course will detail costs. The items required
vary between programmes.
Students enrolling in a course are charged according to the same fee structure regardless of mode
of delivery. This may include face to face, blended delivery, flexible delivery, workplace
learning, online learning, RPL, correspondence, Traineeship arrangements.
Fees are applicable from the start date of the course/ module/ unit of competency in which the
student is enrolled.
Page 76 of 82
To ensure consistency, adjustments will not be made to fees to reflect variations in timetabling,
lecturers or instance where students complete a course qualification / module / unit in less time
than specified in the course outline
Additional charges may be incurred for students that require additional tuition outside the
training plan year.
Student who require additional training and support due to poor attendance throughout the year
and poor commitment to learning will incur additional cost for training outside the training plan
schedule. Additional fee calculated on a case by case basis.
Students who have outstanding fees on Graduation and Certificate Presentation evenings will not
receive their Certificate or Results until full payment received.
Students having difficulties with payments can discuss payments with the Financial Manager and
Manager. Special arrangements may be engaged to assist students, though administration and late
fees will apply at the discretion of the Financial Manager and Manager.
Scholarship arrangements are established on occasion at DNA Kingston Training. These students
will have adjusted fees in writing, according to the Scholarship structure and arrangements.
All students are committed by contract and obliged to pay fees on time and in full, students under
18 years Guardians will be contacted when fees are in default.
Should default occur on payment, fair and equitable recovery procedures will be utilized to
manage the collection and recovery of monies. After three warning, registered debt collectors
will be enforced.
Students wishing to attain refunds are reminded to refer to the refunds policy on college web site
or student handbook.
Students are reminded that withdrawal is required in writing within 20 days of withdrawing.
Students who wish to cancel, defer or suspend studies should refer to college policy and
procedures on the college web site or student handbook.
Incidental fees: Remarking of assessment as “Not Yet Competent” $55.00. Should remark be an
outcome of “competent “ money will be refunded.
Overview Course Fees for Courses Commencing July 2013
Enrolment fee
$75-Local Students Non refundable
Text book and Modules (Approx)
$300-$1,200 depending on programme
Resource fee
$385
Instruments (Approx)
$100- $3,500 depending on programme
Page 77 of 82
Personal Safety Equipment (Approx)
$100- $1,200 depending on programme
Uniforms
$35 - $250
Replacement of Student ID card
$25
Materials*(Approx)
$100 -$3,500
Reissue of Award after Completion $120
Computer password reset
$ 15
Remarking of Not Yet Competent”
$55 Exam , project, assignment, practical etc. Should remark be an
outcome of competent “money will be refunded.
Reissue of Academic results
$120
&
Dental Nursing Australia
Local Course Fees 2013
Diploma of Management (Business)
This unit is tailored to the business the student is wishing to enter. For example Dental Nurse
would tailor their assignments to Dental Practice Management
1 year course
Rolling intakes
$4,000 tuition (8 units @ $500 per unit)
$75 enrolment *
$385 Resource
Books $250
Flexible Delivery – Correspondence – can start anytime
Certificate III & IV in Dental Assisting (Local student)
1 year course
Intakes are in July and February
$7,500 tuition & $4 500 (Regional)
$75 Enrolment fee *
$385 Resource fee
Page 78 of 82
Government Funding ( Government Funding isn’t always available)
$1,200 approx is paid on orientation day for resource fee, books, uniforms and safety gear
Certificate IV in Occupational Health & Safety (OHS) (Local Student)
20 weeks
Rolling Intakes
$2700 Tuition
$75 Enrolment fee *
$300 Books
$385 Resource
Part time – contact class hours plus home learning
Flexible delivery – includes correspondence – can start anytime
Certificate II in Welding (Local students)
20 weeks (per Certificate - this may depend on experience)
Rolling intakes
$2500 Tuition
$75 Enrolment fee or Application fee for Job Seekers/Govt funded *
$385 Resource Fee
$300 Books
$150 Boots and Overalls
$3000 Books, materials
Extra costs incurred for Welding Codes or any other courses ie White Card ( approx $250 per
Code )
Assess individual skill on application and make up appropriate package for training.
Course cost and duration will vary according to package.
Certificate III in Welding (Local students) Apprenticeship only
Materials to be confirmed as it depends on the units chosen as to the material cost.
Again extra cost incurred if Codes are done.
Certificate IV in Welding (Local students)
Pre-requisite Certificate III
Prices to be confirmed
Advanced Diploma in Management
1 year course
Rolling intakes
$6 000 Tuition (8 units @ $750 per unit)
$75 Enrolment *
$385 Resource
It is preferred that this student has completed a Dip of Management or another Business /Diploma level
course or has suitable experience in management
Flexible delivery – includes correspondence – can start anytime
*Non refundable Enrolment fee
Page 79 of 82
Financial Assistance Instalment plans
Students may have an opportunity to spread the cost of studies over a series of payments during
their course, for students under special circumstances. This is established case by case basis.
Additional charge of $125.00 per year for payment plan administration costs apply.
Available to Australian students only
Austudy
Austudy provides financial help if you are aged 25 years or more and studying an approved fulltime course at an approved institution; DNA Kingston Training is an approved institution.
Please visit the Austudy Payments section of the Centrelink website for more information.
Abstudy
Abstudy is a living allowance for Indigenous secondary or tertiary students, for which local DNA
Kingston Training students may be eligible.
Please visit the Abstudy Payments section of the Centrelink website for more information.
Youth Allowance
You may be eligible for Youth Allowance if you are 16 to 24 years of age (or 15 years if
considered independent) and studying full-time at an approved institution; DNA Kingston
Training is an approved institution.
Please visit the Youth Allowance section of the Centrelink website for further information
regarding your eligibility.
Days of Interest in Australia
Australia Day
Australia Day marks the anniversary of the arrival of the First Fleet and the establishment of the
first European settlement in Australia, on 26 January 1788.
Labour Day
Page 80 of 82
The Labour Day holiday commemorates the granting of the eight hour working day to Western
Australian workers. It is held on the first Monday in March and today recognises the
contribution of all working people to the prosperity of our State.
ANZAC Day
ANZAC Day is a day for remembrance and recognition of all Australians who have served our
country in wartime. The original ANZACs were the soldiers of the Australian and New Zealand
Army Corps who fought in Gallipoli in Turkey during the First World War. These troops landed
in Gallipoli on 25 April 1915, and the ANZAC Day public holiday is held on 25 April each year.
Foundation Day
Foundation Day is a uniquely Western Australian public holiday. It commemorates the day that
the first European settlers arrived in Western Australia to found the Swan River Colony on 1 June
1829. Foundation Day is held on the first Monday in June each year.
Queen’s Birthday
The Queen's Birthday holiday is proclaimed by the Governor of Western Australia based on the
dates of the Term 3 school holidays and the Royal Show. This recognises the significance of the
Royal Show, which has been associated with the Queen's Birthday public holiday since 1981.
The other Australian States have the Queen's Birthday holiday in June. Her Majesty Queen
Elizabeth's actual birthday is 21st April.
School holiday and term dates
DNA Kingston Training will advise students of school holiday and term dates at orientation
Melbourne Cup
Famous Horse Race held in Melbourne over the Racing Carnival. Held the first Tuesday in
November. Australians attend the races or parties and women wear hats to celebrate the
customary day in Australia, sweeps are often held in organizations for fun. Not a Public Holiday.
Christmas Day
Christian Day of celebration - Birth of Christ or Xmas Presents celebration non Christians 25th of
December, Giving of gifts to each other, Christmas morning. Public holiday
Boxing Day
Boxing day, 26th December follows Christmas Day (Xmas Day). Australian Boxing Day Test.
Cricket match held traditionally this day at the Melbourne Cricket Ground. Public holiday.
Page 81 of 82
Provider No: 6811
Kingston Training and Employment Pty Ltd
Student Handbook
Policy Title: Local Student Handbook
Policy Number: Vol: 1 0113 ISHB SL
Policy Date: January 2013
Policy Renewal: January 2014
Responsibility: Manager
Page 82 of 82

Local Student Handbook 2013

Transcription

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