- SEDCO Holding
Transcription
- SEDCO Holding
ننمـــــو علــــى أســــس مــــتينة Building on Solid Foundations Annual Review 2013 التـقــريـر السـنــوي 2013 سدكو القابضة التقرير السنوي 2013 SEDCO Holding Annual Review 2013 SEDCO Holding is a leading Shariah-compliant organization, responsible for a diverse spectrum of operating companies, real estate, and private and public equity holdings in Saudi Arabia and around the world. Contents SQS-COC-100104 12Business Review 2013 12Key Group Functions 16Direct Investments 40Real Estate 48Financial Investments 52Corporate Social Responsibility 54A Brief History of SEDCO 56Awards and industry recognition 58Contact Directory Our Mission Our Values To be the global leader in Islamic wealth management and business creation. To grow wealth by investing in viable, competitive and Shariah-compliant business activities with best in class people, processes, products, and performance. • • • • • • Team commitment High performance and result driven Leading change Externally and internally focused Embracing accountability Socially responsible Designed and produced by Origin Communications Group 2 Operational Highlights 4 Chairman’s Statement 6 Board of Directors 8 CEO’s Message 10 Executive Management Our Vision Annual Review 2013 1 Operational Highlights of 2013 Our focus in the past year has been on retaining flexibility and being able to respond quickly to a new environment. Our long-term focus on expanding and diversifying our activities is unchanged in principle, but dealing with the present was an over-riding priority in 2013. Growth momentum sustained Ethical investment Investing in innovation New projects We welcomed a new CEO, Anees Moumina, at the beginning of the year. The restructuring under his leadership has put in place strong growth momentum for the future. Our focus in the past year has been on retaining flexibility and being able to respond quickly to a new environment. Our future focus will be on expanding and diversifying our activities through vertical and horizontal business integration. We have invested heavily in new ideas over the past year, particularly in bringing people together from across the wide diversity of SEDCO activities so that they can share their mutual experience and stimulate cross-fertilization of thinking and cross-selling of the resources and expertise of their respective operating companies. Stars on the rise The SEDCO Group Stars program, launched in 2013, selects 30 high-potential employees to define areas of development and help them reach their goals through specialized coaching. A long-term incentive program for executives has also been implemented, along with linking individual employee performance to the annual rewards scheme. Boosting financial literacy SEDCO looks beyond the boundaries of the company in measuring our success, such as the Riyali financial literacy program that was launched last year and aims to reach tens of thousands of students across Saudi Arabia. Riyali has now entered a new phase in its development that reinforces its already significant achievements. 2 SEDCO Capital achieved a very satisfactory return on equity. The firm launched the first Shariah-compliant funds that combine the precepts of Islamic finance with sound environmental, social responsibility, and corporate governance (ESG) principles by being screened for compliance with international conventions and guidelines on environment, human rights, and business ethics. SEDCO Development signed a development agreement with NCB Capital for a mid- market residential project in Jeddah. The project will begin on successful closing of a real estate investment fund being established by the client. This project is consistent with SEDCO Development’s new business model and represents significant third-party recognition of the company’s capabilities. In addition, the newly-built Elaf Bakkah hotel opened in time for the Hajj season in September. The four-star hotel in Makkah has 810 rooms. Tarfeeh goes Italian Romano’s Macaroni Grill, a high-end casual dining Italian cuisine concept with an impressive global presence, will join the Tarfeeh portfolio in 2014 when the first franchise will open in Saudi Arabia. With further Applebee’s and China Gate outlets also planned, this will bring Tarfeeh’s portfolio to 18 restaurants. Brand-building Nahdi Medical Company’s new brand identity was a major project of its kind in Saudi Arabia and a highlight of extensive brand and communication activities across the Group during 2013. Eimar Arabia was renamed and rebranded as Intimaa, while SEDCO Capital continued its global brand-building activities, positioning the firm as a pioneer in innovation and ethical investing. Annual Review 2013 3 Chairman’s Statement Capitalising on a strong domestic economy Alhamdulillah, praise to almighty Allah for his many blessings. In presenting SEDCO Holding’s annual review for 2013, I take great pleasure in reporting that despite continuing economic uncertainty, internationally and regionally, we succeeded in achieving the ambitious overall budget targets we had set for the year. The operating environment was unpredictable. Few companies or individual investors – if any – can forecast with any degree of certainty how markets will perform or respond, such is the speed of change taking place. Our focus in the past year has therefore been on the shortterm, retaining flexibility and being able to respond quickly to a new environment. In doing so, we have drawn on the knowledge and experience available at all levels of the SEDCO Group. In the same context, we have adopted a new and even more rigorous approach to risk management, seeking to minimize and mitigate all exposure – assessing factors such as geography, business sector, nature of business, or whatever form a potential risk could take. The strength of our corporate structure and governance has always been an invaluable SEDCO asset, and now even more so with the renewed emphasis on effective management of risk. We welcomed a new CEO in Anees Moumina, who formally took over from Dr Adnan Soufi at the beginning of the year. The restructuring under the new CEO’s leadership has put in place strong growth momentum for the future. While equipping ourselves to cope with such a volatile external environment by creating agility and speed of response, we have not overlooked the ongoing change in our own organization and our transition from a family business to an institutionalized holding company. Our emphasis on training, skills development, and creating an innovative corporate culture remains undiminished. We have invested heavily in new ideas over the past year, particularly in bringing people together from across the wide diversity of SEDCO activities so that they can share their mutual experience and stimulate cross-fertilization of thinking and cross-selling of the resources and expertise of their respective operating companies. Our long-term focus on expanding and diversifying our operating companies’ scope of activities is unchanged in principle, but dealing with the present was an over-riding priority in 2013. In doing so, directors and senior management from a crosssection of operating companies held a workshop to identify crucial areas for collaboration. The information and opportunities arising have been exchanged and shared throughout the Group. In this respect, I am proud to highlight the continuing achievements of the Riyali financial literacy program which we launched last year and aims to reach 50,000 students by 2017. Riyali has now entered a new phase in its development which further cements its effectiveness. Our support for the welfare and development of communities across Saudi Arabia has been further enhanced by the official licensing of the Salem Bin Mahfouz Foundation, which will complement SEDCO Holding’s social responsibility functions. The Board of Directors expresses its sincere appreciation to the Custodian of the Two Holy Mosques; the Crown Prince, Deputy Premier and Minister of Defense; the Second Deputy Premier, Advisor and Special Envoy of the Custodian of the Two Holy Mosques; and all government ministers for their wise leadership and guidance of the national economy. It is also my pleasant duty to thank the SEDCO Holding Board of Directors, as well as the boards of our portfolio companies, for their commitment and outstanding effort and performance during the year Saleh Salem Bin Mahfouz Chairman However, SEDCO looks beyond the boundaries of the company in measuring our success. 4 Annual Review 2013 5 Board of Directors From left: Shuaib Ahmed, Savio Tung, Ahmed Suleiman Banaja, Saleh Al-Turki, Ahmed Salem Bin Mahfouz, Dr Hani Findakly, Saleh Salem Bin Mahfouz, and Abdelelah Salem Bin Mahfouz Saleh Salem Bin Mahfouz Chairman Ahmed Suleiman Banaja Director Dr Hani Findakly Director Savio Tung Director In addition to chairing SEDCO Holding’s Board, Mr Saleh Bin Mahfouz is Chairman of SEDCO Development, Nahdi Medical Company, Al Mahmal Real Estate Development Company, Al Mahmal Trading Company, and Red Sea Markets Company. He also chairs the Board’s Investment Committee and serves on the boards of Al-Balad Al Ameen for Development and Urban Recreation, Alnumu Real Estate, and Yanbu Cement. Mr Banaja joined the Board in 2008 and was CEO of SEDCO from 2008 to 2010. He is also a Director of SEDCO Capital and was the firm’s first CEO, overseeing its formation in 2010. He began his career with Citibank in 1971 and then held senior positions at the National Commercial Bank for 12 years. He also chairs the Board’s Compensation, Human Development and Nomination Committee. Dr Findakly has been a NonExecutive Director of SEDCO since 2003. He is President of Potomac Capital and has served in various senior capacities on Wall Street including Director and Chairman of Dillon Read Capital Management and Vice-Chairman of the Clinton Group, both New York-based investment management firms. From 1990 to 1999 he was President and CEO of Potomac Bobson, a global investment management firm. Mr Tung has been a Non-Executive Director of SEDCO since 2009, where he currently chairs the Audit and Risk Committee. He is one of the founding partners of Investcorp, where he is currently CEO, North America, and Western Europe. He has been involved with most of Investcorp’s corporate buyouts during his 20 years with the firm. Mr Saleh graduated with a Bachelor’s degree in Civil Engineering from King Fahd University of Petroleum and Minerals in Dhahran. Abdelelah Salem Bin Mahfouz Director Mr Abdelelah Bin Mahfouz was Managing Director of SEDCO Financial Investments Group from 1997 to 2006. In addition to serving on the Board of SEDCO Holding, he has been Chairman of SEDCO Capital since its formation in 2010. He began his business career in 1975 with the National Commercial Bank, and from 1980-90 was the bank’s Deputy General Manager and the Riyadh Regional Manager. Mr Abdelelah has a Bachelor’s degree in Business Administration from Ohio State University. Ahmed Salem Bin Mahfouz Director Mr Ahmed Bin Mahfouz began his career with SEDCO in 1983, serving as Managing Director of the Direct Investments Group between 1997 and 2004. He holds a degree in Industrial Engineering from King Abdulaziz University in Jeddah and is also a graduate of the Owner/President Management Program at Harvard Business School. Board Committees Compensation and Nomination Committee Responsible for compensation, oversight of human development, screening and nomination of directors of SEDCO Holding and its subsidiaries Chairman: Ahmed Banaja Members: Hashim Al Mihdar and Amr Al Taher 6 Investment Committee Audit and Risk Committee Responsible for investment policy and processes, performance of asset managers, new investments and exits, and valuation and asset allocation. Assists the Board to fulfill its oversight responsibilities in the areas of: the integrity of financial statements and the financial reporting system; effectiveness of internal controls for financial reporting; surveillance of administration and financial practices; SEDCO Group’s compliance with group policies Chairman: Saleh Bin Mahfouz Members: Ahmed Banaja, Said Baarma, Anees Moumina, and Issam Hamid and procedures, legal and regulatory requirements; Ensure independence and monitor performance of external auditors, internal audit function; and risk management. Chairman: Savio Tung Members: Shuaib Ahmad and Sameer Baarma He is currently a Director of Al Faisaliah Group and serves on the Economic Advisory Team to the Supreme Economic Council. In early 2014 he became a Board Director of SABB (the Saudi British Bank) and now serves as Chairman of the bank’s Audit Committee. Mr Banaja has a BSc in Mathematics and Economics from the University of Kent. Saleh Al-Turki Director Mr Al-Turki has been a Non-Executive Director of SEDCO since 2000. He is President and Chairman of Nesma Holding Company, a privately owned Saudi conglomerate with operations in Saudi Arabia, the UAE, Egypt, and Turkey. Mr Al-Turki is Chairman of Jeddah Holding Company and Saudi Foras Investment Company, and a Director of the Board for Arab Poultry Breeders Company (Ommat), Umm Al-Qura Development Company, ReAya Holding, and Al-Bilad Newspaper. He has held many trusted positions including Chairman of the Jeddah Chamber of Commerce & Industry, the Council of Saudi Chambers of Commerce, and Al-Birr Society (Jeddah). He is also a previous member of the Consultative Council (Makkah Region). In 2010, Mr Al-Turki was appointed Honorary Consul of the Republic of Austria. In 2011, the Ministry of Social Affairs honored him as one of the Kingdom’s most important supporters of social work. He received the Prince Mohammed Bin Fahd Award for Service of Charitable Activities & the Crown Prince Salman Bin Abdul Aziz Award for Young Entrepreneurs. Between 1975 and 1986, Dr Findakly worked at the World Bank where he was Director of the Investment Department and Chief Investment Officer. He was previously on the faculty of MIT’s School of Engineering and the Center for Policy Alternatives. Before joining Investcorp, he worked with Chase Manhattan Bank in New York, Bahrain, Abu Dhabi, and London. Mr Tung is also on the board of Tech Data Corporation and is an independent non-executive director of Bank of China, Hong Kong. Mr Tung holds a BSc in Chemical Engineering from Columbia University, of which he is a trustee emeritus. Dr Findakly holds Doctor of Science and Master of Science degrees from MIT. Shuaib Ahmed Director Mr Ahmed has been a Director of SEDCO since 2000. From 2004-07 he was the first non-family CEO of SEDCO. Before joining SEDCO, Mr Ahmed was at Citibank for 38 years in various senior risk and general management positions in Asia, Europe, and the USA. From 1985 to 2000, he was a member of Citibank’s Global Credit Policy Committee and from 2001-03 was a Managing Director of Citigroup’s Global Risk Management. Mr Ahmed is a director of Elaf Group and serves on the Board of Governors of the Institute of Business Administration, Karachi. Mr Ahmed holds an MBA from the Institute of Business Administration, Karachi, and a Master’s degree in Management Science from MIT. He is also a Sloan Fellow of MIT’s Sloan School of Management. Mr Al-Turki has a BA in Public Administration from the American University of Beirut and an MA in Administration from California State University. Annual Review 2013 7 CEO’s Message Innovation fuels another year of growth Profound change has taken place at SEDCO Group since 2010, when the transformation from a traditional family business first began. The journey to becoming a world-class corporate institution gained strong momentum in 2013 as earlier strategies took effect, and new initiatives added efficiency, streamlining decision-making and enabling optimum use of the resources at our disposal. From a personal viewpoint, my first year as CEO was a voyage of discovery, restructuring, and growth. I look back on 2013 as a strong period in terms of performance. Budget targets were increased from previous years, and we were able to exceed them. At the same time, we continued to absorb the changes that have taken place while making further progress with the restructuring that is integral to our evolution and growth. Legal Department has been restructured to make it more efficient and business orientated. Risk management, previously one of the Finance Department’s various functions, is now a dedicated unit, which manages risk for the entire Group. We have also restructured the Finance Department where we have created a function solely responsible for the financial operations of the Group. We have also restructured the Corporate Development Department where we established a dedicated business acquisitions and deal- making function. We now have an extensive pipeline of potential acquisitions and investments. All our operating companies now work to a three-year management plan (2014-16) as we seek to optimize our growth and return on investments. We are looking closely at the potential for vertical integration within the Group, exploiting synergies within our existing subsidiaries by acquiring or establishing complementary businesses. 8 More effective horizontal integration is also a priority, developing cross-selling by operating companies of their respective services. As a result, several business referrals are under consideration. Internally, we have concentrated on developing better understanding of the Group as a whole, enhancing the process of thinking as one team and capitalizing on the synergies that exist within our component parts. In terms of people, our core asset, we are focused on developing a reward and accountability mentality, creating long-term incentives for executives and introducing special coaching and teambuilding programs. As an example, this year we established SEDCO Group Stars which comprises 30 people from across the Group who have shown the potential for accelerated career development. Looking ahead, growth, and business generation will remain a top priority. We will seek to build on the momentum that has been generated and expect to conclude several significant acquisitions currently under evaluation. Several new real estate projects are also in the pipeline as we continue to convert our land bank to income generating assets. At board level, we have restructured the boards of our operating, and direct investment companies. Several senior executives have been selected to directorships of operating companies, harnessing experience and expertise from different sectors within the Group. External appointments have also added new blood and new thinking at board level. Improving communications was a constant theme during 2013. Externally, this has created a higher level of awareness and understanding of SEDCO Group and its activities through increased media exposure, and executives’ participation in local, and international forums. The past year has seen SEDCO Group make significant progress towards our long-term goals, and the principles that have shaped our transition. I look forward, along with all my SEDCO Group colleagues, to continue this challenging and exciting journey in the coming years. In closing, I take this opportunity to extend sincere thanks to our Shareholders, the SEDCO Holding Board of Directors, the Boards of our Operating Companies, Chief Executive Officers, and all SEDCO Group management and staff for their outstanding performance during 2013. Anees Ahmed Moumina Chief Executive Officer Annual Review 2013 9 Executive Management From left: Dr Wael Eid, Mamdouh Khawaji, Anees Ahmed Moumina, Issam Hamid, Amro Kandil, Amr Banaja, Atif Raza, Abdullah Al-Haiqi, Nicholas Polley. Anees Ahmed Moumina Chief Executive Officer Issam Hamid Chief Investment Officer Atif Raza Chief Financial Officer Mr Moumina became CEO of SEDCO Holding in January 2013 after more than 25 years’ experience in the private sector and the financial services industry. He previously worked with Samba Financial Group, latterly as General Manager and Senior Credit Officer. Throughout his banking career he gained experience in a variety of business sectors including contracting, trading, manufacturing, investments, real estate, transportation, leasing, the public sector and Islamic banking. He also worked with Proctor & Gamble. He is currently Chairman of Ewaan Global Residential Company, a Board Member of Elaf Group, a member of SEDCO Holding’s Investment Committee, and a member of several other business, educational and community boards and committees. Mr Hamid joined SEDCO Holding in 2010 and is responsible for leading investment strategy, capital allocation, proprietary direct investments, and asset investments. He is a member of SEDCO Holding’s Investment Committee, Management Committee and sits on the board of SEDCO Development Company. He previously worked at McKinsey and Company’s London and Jakarta offices where he led senior client relationships with multinationals, family businesses, and private equity firms. Before this, at Shell International, he managed several operating businesses and led the company’s global portfolio, strategy, and reorganization initiatives across the world. A UK qualified chartered accountant, Mr Raza has close to 30 years’ experience in financial services, commercial banking, and Islamic finance in the Middle East and the UK. Before joining SEDCO in 2011, he held CFO positions with Samba Financial Group and a major Citigroup franchise in the UK. Mr Moumina holds a Master of Science in Engineering Administration with honors and a Bachelor of Science in Civil Engineering with honors, both from George Washington University in the USA. He has completed a number of extended executive programs including the Global Leadership Program at Harvard University and the Senior Executive Management Program at Columbia University. 10 Mr Hamid has an MBA from Warwick University and a BSc (Hons) in Economics from the London School of Economics. In both cases he was awarded prestigious scholarships by the UK government. He is now a member of Warwick Business School’s alumni board. Mr Raza has had leadership roles as CFO or COO of start-up Islamic investment banks in Bahrain and the UK and, while at the European Islamic Investment Bank, was actively involved with the development of a nascent Islamic finance industry in London. Mr Raza sits on the Boards of two SEDCO operating companies: Auto World (Al-Jazira Equipment Company) and Intimaa Real Estate Services Company. Amro Kandil Vice-President, Human Resources Mr Kandil has been with SEDCO Holding since 2010, having previously worked at Procter & Gamble, most recently as Senior HR Manager. He graduated with a Bachelor’s Degree in Systems Engineering from King Saud University in 1990. At Procter & Gamble, Mr. Kandil gained experience in engineering and manufacturing before moving to HR, where he developed expertise in multiple practices and oversaw areas such as organizational excellence, training, recruitment, compensation, and employee services. Mr Kandil sits on the board of Al Khaimah Commercial Center. Nicholas Polley Vice-President, Legal Affairs Mr Polley joined SEDCO in 2013. He brings 17 years’ professional experience, most recently as a partner of Charles Russell Law Firm in Bahrain, where he led the MENA International Finance practice, acting for corporate clients on international financial transactions and dispute related matters. At SEDCO, he has overall responsibility for legal matters including drafting, reviewing, and advising on all types of legal agreements. He also supervises local and international legal matters for the Board of Directors, Executive Committee, and Executive Management Committee. He sits on the board of SEDCO Development Company. Dr Wael Eid Head of Risk Management Dr Eid is a risk specialist in Islamic banking. He holds an MBA from Warwick Business School and a PhD in risk management from Durham University. He has extensive experience in risk management and Islamic banking in the Middle East and Europe. His expertise includes investment and market risks, financial analysis, financial regulation, and capital adequacy standards. He is a guest lecturer in various Islamic finance programs at distinguished universities, as well as a frequent speaker at international Islamic finance events and conferences. Dr Eid began his professional risk career at the Commercial International Bank in Egypt. He then completed his MBA after being awarded the British Chevening Scholarship. He was also deeply involved in setting up the risk function at the European Islamic Investment Bank Plc in London. At SEDCO, Dr Eid chairs the Risk Management Committee, advising the CEO and Board on various aspects of risk. Amr Banaja Vice-President, Corporate Communications and Marketing Mr Banaja leads the company’s marketing, public relations and CSR programs. He joined SEDCO Holding in 2011, having been VP Marketing and Communications at SEDCO Development from 2010. Before joining SEDCO, Mr. Banaja partnered with Seventh Art Group, the New York based real estate service provider, to launch its Middle East office in Dubai, successfully leading a number of projects. His earlier experience includes senior positions across the GCC region at Sama Dubai, the National Commercial Bank (Investment Services Division), Unilever, and Gillette. Mr Banaja sits on the board of Tarfeeh (Arabian Entertainment Company). Mr Banaja is a BA graduate from Boston College, USA, majoring in Economics with a minor in Mathematics. Mamdouh Khawaji Vice-President, Information Technology Mr Khawaji joined SEDCO Holding in 2007 and has extensive experience in information technology and leadership. Before this, he spent seven years at IBM Toronto Lab in Ontario where he was a software architect working with a global team that delivered WebSphere Commerce. Previously, he was a principal consultant at Oracle in Canada, having begun his career with Saudi Aramco as database designer and administrator. Mr Khawaji sits on the board of Ejada Company. Abdullah Al-Haiqi Vice-President, Internal Audit Mr Al-Haiqi joined SEDCO Holding in 2005. He has over 21 years of experience in accounting, auditing, Saudi tax and Zakat. Prior to that, he worked with PricewaterhouseCoopers in Saudi Arabia in assurance services, Zakat and tax services. Mr Al-Haiqi sits on the Boards of Universal Shelves Industrial Company and Tazweid Skills Company. He is also a member of the Risk and Compliance Committee of SEDCO Capital. Mr Al-Haiqi holds a Master degree in Professional Accounting from King Abdulaziz University and is an associate member of the Saudi Organization for Certified Public Accountants and the Institute of Internal Auditors. He is also a licensed Zakat and income tax consultant. Mr Khawaji graduated from King Fahd University of Petroleum and Minerals with a Bachelor’s degree in Computer Science. Annual Review 2013 11 Business Review 2013 / Key Group Functions Building capabilities to drive performance SEDCO Employee Lounge ‘Al Majles’ Corporate Development The Corporate Development department is responsible for delivering the overall investment and financial results of the SEDCO Group. During 2013, the team developed and implemented a clear investment strategy across all the asset classes in collaboration with key asset managers. It implemented stronger investment governance, ensured rapid decision-making and effective implementation in accordance with Board approval. Corporate Development also built capabilities and processes across the Group by reviewing and restructuring subsidiary boards, recruiting senior leaders and ensuring effective risk management. The team’s involvement in key issues helped to accelerate delivery on critical matters and drive performance. 12 The diverse Corporate Development team comprises 10 investment professionals from seven nationalities with experience ranging from global institutions including Citibank, Deloitte, PwC, McKinsey, Shell, etc. Several senior members were invited to participate as keynote speakers and panelists in world-class forums in Asia, the Middle East, and Europe, enhancing the SEDCO brand and reputation. Among the year’s accomplishments was the evaluation of more than 120 direct investment deals and recommending three acquisition opportunities in Saudi Arabia for Board approval. Group Finance Group Finance is responsible for maintaining SEDCO Group’s core accounting platforms, centralized treasury operations, performance reporting, budgeting, and financial reporting, as well as maintaining relationships with external auditors and the Zakat authorities. The department has completed a three-year transformation journey that involved a complete re-engineering of workflows, organizational structure, processes, procedures, and reporting. More technical and specialized skills were inducted and the new team has driven the journey from being primarily a transactional focused function, to also provide ongoing strategic business support to the Group. There is a strong emphasis on people development and embedding a results-oriented and performance-driven culture. SEDCO TEAM Build-Up Exercise This transformation has also strengthened the Group Treasury team so that it meets its objectives of maintaining adequate and cost-effective liquidity to support SEDCO’s operations. Controls and process-driven workflows govern operations and a Quality Control and Financial Compliance (QCC) unit focuses on implementing policies, procedures, and process improvements. Group Finance has piloted the roll-out of the MARS (Management Self-Awareness Rating System) platform which encourages a culture of transparency and continuous process improvements. Finance has also coordinated a major transition to new external auditors, KPMG, across the Group. Human Resources Continuing the emphasis on the development of competencies that match Group values, in 2013 HR Department focused on five main areas, with 26 training sessions provided to employees across the Group. Other important projects included the review and simplification of employee service policies and procedures, adopting a best practice recruitment system and introducing iRecruitment (internal recruitment practice), creating career path guides to help employees focus on measurable development plans, and updating all job descriptions to reflect actual role expectations. HR Department’s latest initiative is recommending overseas executive development plans. The SEDCO Group Stars program, launched during the year, entails selecting 30 high-potential employees to define areas of development and help them reach their goals through specialized coaching. A long-term incentive program for executives was also designed and implemented, along with linking individual employee performance to the annual rewards scheme. ‘SEDCO Team’ – an intensive two-day teambuilding session – enhanced collaboration, synergy, and relationships between staff members, focusing on how we can achieve more together. The employee lounge ‘Al Majles’ that opened during the year provides further opportunity for interaction between team members, providing space for social and professional exchanges during working hours. Staff health and fitness was the motivation for the ‘It’s Better to Take the Stairs’ initiative, which encourages employees to use the stairs instead of the elevators. Other fitness initiatives included the SEDCO football league and highlighting the benefits of healthy eating, such as green apples. A Group-wide employee satisfaction survey was conducted at the end of November and provided valuable information on how to make further improvements to the SEDCO workplace. The survey covered employee engagement in three areas: involvement, alignment, and loyalty. The major improvement was in alignment, up 13 percent, with an average increase of seven percent across all three topics. In 2014, the focus will be on work/life balance, teamwork, and recognition and incentives. Saudization was maintained at 45.3 percent and ‘Platinum’ level in the Government’s Nitaqat program. Annual Review 2013 13 Business Review 2013 / Key Group Functions continued Information Technology Legal Audit Risk Management In a year of significant activity, a total of 24 IT projects were completed for SEDCO Holding and the operating companies. Service level contracts with all companies and business units were 100 percent fulfilled, maintaining 99.9 percent availability of the Group’s business systems. SEDCO’s Legal department advises on transactional and dispute-related matters as well as company secretarial and related administrative requirements, working with the Group’s operations around the world. The Internal Audit department was established by SEDCO’s Board of Directors and its responsibilities are defined by the Board Audit and Risk Committee. The department serves SEDCO Holding and its operating companies by providing independent and objective assurance and consulting. It also assists several affiliated companies by evaluating and improving their risk management, control, and governance processes. Creation of a dedicated Risk department in 2013 underlines SEDCO’s commitment to good corporate governance. At the same time, a newly-established Risk Management Committee further demonstrates the emphasis on this vital business area, complementing the Board Audit and Risk Committee (ARC) which has overall responsibility for ensuring SEDCO’s risk culture and guidelines are implemented. Work began on implementing business continuity management for SEDCO Holding and SEDCO Capital, providing the ability to efficiently respond to unforeseeable disruptions or crises. Other noteworthy projects include financial performance dashboard and reporting, internet services upgrade, and employee self-service systems for Intimaa, Elaf Hotels, and Tarfeeh restaurants. Overall, the quality and delivery of IT services were improved through services upgrades, implementation of business processes, and IT awareness activities that targeted desktop and business application users. 14 Development of the specialist resources needed to support SEDCO’s growth continued during 2013, with the appointment of senior staff, extensive training for all team members, and installation of new technology that enables speedy retrieval of needed legal documents. Team members are now assigned to serve a specific business unit or its operating companies, so that any legal requirements can be swiftly dealt with. Development of a corporate secretarial team ensures correct drafting of Board minutes, while the appointment of legal counsel with banking experience and an international background creates additional support in arranging business deals. Over recent years, the department has proved to be a source of competent professionals who were transferred to other departments or companies across the Group. In 2013, Internal Audit implemented a Guest Auditor program within SEDCO Holding to leverage the skills of employees who have proven specific expertise. Extensive systems and controls are now in place to identify, measure, monitor, and manage risks. The key elements of SEDCO’s risk management culture are: •Setting the risk management strategy and philosophy •Defining business risk appetite and tolerance •Identification and quantification of risks •Evaluation of and managing identified risks •Risk reporting and mitigation •Business continuity planning The new department’s primary achievements in 2013 were: •Audit and Risk Committee approval of the future blueprint and mandate for the Risk function •Supporting IT in business continuity management planning and implementation •Developing investment scorecards and a risk dashboard for SEDCO Holding •Setting up MARS (Management self-Awareness and Rating) System •Conducting a risk perception survey to promote risk awareness and culture •Supporting the Corporate Development department in asset allocation and risk budgeting •Maintaining continuous review of the portfolio to determine the appropriate level of provisions, status, and quantum to identify non-performing assets; conducting vintage analysis and breakdown of provisions A risk management framework is under development and a fully integrated risk management function is scheduled for implementation during 2014. Marketing and Communications Corporate Communications continued its path of strong communication across the Group, using a series of social and business events to ensure the sense of one team and aligned goals. Events such as the annual Multaqa, Quarterly Outlooks, Group Directors’ Forums, and Kheir Hewar – a casual monthly lunch program with the CEO – have become fixtures on the annual calendar. Social events ranged from the group-wide SEDCO football league to various Iftar and Eid gatherings. Externally, a series of interactions with the public and the media in thoughtleadership events contributed to building the SEDCO brand. The year also showcased SEDCO’s business lines, its working environment, and its corporate governance and social responsibility. SEDCO was a main sponsor of the Jeddah Ghair and Souq Okaz festivals. The ongoing shift to digital media continues to build momentum – internally through digital newsletters and externally through a strong focus on social responsibility by connecting with the community through social media. Nahdi’s new brand identity was one of the major projects of its kind in Saudi Arabia and a highlight of extensive brand and communication activities across the Group during 2013. Eimar Arabia was renamed and rebranded as Intimaa, while SEDCO Capital continued its global brand-building activities, positioning the firm as a pioneer in innovation and ethical investing. Also, Tarfeeh completed preparatory work for the 2014 launch of its new international franchise – Romano’s Macaroni Grill – an up-market Italian casual dining concept. Branding achievements by two SEDCO companies were recognized by inclusion in Saudi Arabia’s Top 100 Brands: Red Sea Mall and Nahdi were both chosen by readers of Al Watan newspaper, based on their success in reinforcing customer approval and their competitiveness with international brands. Annual Review 2013 15 Business Review 2013 Direct Investments 96% SEDCO Capital Wealth and asset management for private and institutional clients 100% SEDCO Development Real estate development, management and advisory services 100% Elaf Group Hotel management, travel and tourism services 100% Auto World Automobile leasing, limousines and corporate car rentals 100% Intimaa Real estate professional services and property management 100% Tarfeeh Casual dining franchises: Applebee’s and China Gate 50% Nahdi Medical Company Retail and wholesale pharmaceutical, medical and cosmetic products 49.5% Red Sea Markets 80% 34% 26.5% Operation and maintenance, janitorial, security and engineering services Coffee shops and related merchandise Tertiary healthcare Al Mahmal Trading 79% Al Mahmal Development Established to manage the Al Mahmal Center in Jeddah 100% Tazweid Established in 2012 to meet SEDCO Group companies facility Management, Services and Maintenance requirements across a different range of industries (Hotel facilities, hospitality, food & beverage and general maintenance) Bonnon Coffee 30% Universal Shelves Dar Al Fouad Hospital 20% Ewaan Shelving and storage equipment Residential real estate development 30% 20.8% Ejada Information technology services & solutions 26% Egypt Hydrocarbon Company (EHC) An ammonium nitrate plant being built in Egypt Arabian Farms Table eggs and fertilizer by-products Red Sea Markets Company is the owner of Red Sea Mall Percentages represent SEDCO Holding’s ownership stake. 16 Annual Review 2013 17 Business Review 2013 / Direct Investments SEDCO Capital Highlights included the successful transfer of private equity investments to SCGF, creating the largest Shariah-compliant special investment fund platform in Luxembourg. Hassan Al Jabri, CEO of SEDCO Capital (center), receiving the Best Islamic Fund award from HH Sheikh Mohammed bin Rashid Al Maktoum (left) at the Global Islamic Economy Summit 2013. SEDCO Capital was formally established in 2010 to extend services to external clients, having operated for 15 years as a private family investment manager. As one of the few firms globally offering Shariahcompliant services and best-in-class expertise in asset management, real estate investment, and private and public equity, SEDCO Capital has today become the partner of choice for a new generation of investors. In 2013, the firm’s Board approved an increase in paid-up capital from SR 50 million to SR 200 million. The firm achieved a very satisfactory return on equity and launched the first Shariahcompliant funds that combine the precepts of Islamic finance with sound environmental, social responsibility, and corporate governance (ESG) principles. 18 Among the funds launched were US Leasing Fund 1, Global Emerging Markets Opportunity Equities Fund, Asia Pacific Equities Fund, Europe Equities Fund, Income Fund, and Global Market Sentiment Fund. New private equity funds include Brazil PE Opportunities Fund, STIC Korea Opportunities Fund, US Consumer Private Equity Fund, and Samara Capital Partners Fund II. Investment of SR 1 billion in six US Estate Properties produced yields of about eight percent. The SEDCO Capital Real Estate (SCRE) Income Fund 1 was successfully closed, with properties purchased totaling more than SR 450 million. Expansion into new asset classes included agriculture private equity products, leasing, and Sukuk. Among the new products are the AGF Latin America Fund and the Insight Global Farmland Fund. All are approved by the Capital Market Authority (CMA) in Saudi Arabia and the counterpart regulator in Luxembourg – Commission de Surveillance du Secteur Financier. SEDCO Capital Global Funds (SCGF) was registered in Switzerland and a distribution agreement signed with Credit Suisse Private Bank. SCGF manages the first Shariahcompliant funds that meet ESG principles by being screened for compliance with international conventions and guidelines on environment, human rights, and business ethics, such as UN Global Compact and OECD Guidelines. The funds target institutions, high net worth individuals, family offices, and qualified distributors wishing to invest in a socially responsible manner, while complying with Shariah principles. The funds can also be distributed by banks. Despite poor returns from commodities and listed real estate, Public Equity performed well overall, with liquid assets running at more than 40 percent. New managers were added to the Emerging Markets, Asia Pacific, and European portfolios. Private Equity activity included the first investment in agricultural farmland and supply chain, and forming strategic relationships with BTG Pactual, the Brazilian multinational investment bank. Operational highlights during the year included the successful transfer of private equity investments to SCGF creating the largest Shariah-compliant special investment fund platform in Luxembourg. The firm also implemented a strict Shariah review process and completed policy and procedure manuals for all the SEDCO Capital functions to reflect best industry practice. The review process began for the new Business Continuity Plan, with the goal to complete the strategy by the first quarter of 2014. Risk measurement procedures included implementing the CMA’s latest anti-money laundering requirements, formation of a CMA Authorized Persons Committee, and a CMA inspection visit that found no non-compliance issues. SEDCO Capital’s third client event – Windows on Markets – focused on public equity opportunities and challenges in 2013. The firm also sponsored the Association of the Luxembourg Fund Industry’s (ALFI) spring conference and the 2013 Global Islamic Finance Report. Maintaining its high profile and ‘thought leadership’, SEDCO Capital participated in many global events, including: the World Islamic Economic Forum (London); the World Islamic Funds and Financial Markets Conference (Bahrain); the Association of the Luxembourg Fund Industry (ALFI) Spring Conference; the HOPE Financial Dignity Summit (Atlanta); and Fund Forum Middle East (Dubai). Looking ahead, SEDCO Capital will continue to focus on business development, particularly local and regional equities, incomegenerating international real estate, and local real estate development opportunities. Annual Review 2013 19 Business Review 2013 / Direct Investments continued SEDCO Development The nature of SEDCO Development’s business was transformed during 2013 – from providing management services for real estate development, to becoming a developer in its own right. Khalid Jamjoom, CEO of SEDCO Development (left), with NCB Capital’s Tariq Linjawi following their signing of a development agreement for a midmarket residential project in Jeddah. 20 The nature of SEDCO Development’s business was transformed during 2013 – from providing management services for real estate development, to becoming a developer in its own right. This entails taking the role of principal in development projects, controlling the management of development risks, being accountable for successful development outcomes, and being rewarded on the basis of project value creation, rather than earning consultancy or management fees. The company’s value proposition is the delivery of valuable and sustainable environments. Achieving this will ensure that the business itself is sustainable. Other stakeholders include capital partners – who seek superior risk adjusted returns, employees – who look for a dynamic work environment and potential career growth, and parent company SEDCO Holding – which has expectations of strong returns and building a valuable asset. Consistent with this transformation, SEDCO Development has adopted a new business model, recognizing that, as a developer, the company’s customers are real estate owners, tenants, and the community – the end-users of developed assets. SEDCO Development is focused on development opportunities in Jeddah and the Western region of Saudi Arabia where the company has existing networks and relationships and a deep understanding of market fundamentals. Over time, the goal is to extend activities to other major real estate markets in the Kingdom. In the short to medium term, the company will focus on residential real estate development, including medium-scale development of mid-market villas and apartments, gated residential compounds, serviced apartments, and mixed-use developments incorporating large residential components. In the longer term, this will broaden to include other asset classes. The Saudi residential market is currently under supplied and experiencing strong demand growth. Although highly competitive as a whole, there is less competition in the development of medium scale and larger projects. Reflecting the attractive market fundamentals, institutional capital from Saudi Arabia and the entire GCC region is stimulating growing demand for real estate assets. SEDCO Development will seek to partner land owners and a range of capital providers through innovative structures that are aligned with its new business model. Being competitive and marketdriven, real estate development requires a high- performance management team and continual innovation. Recent key hires have bolstered the company’s management capability and further recruitment will follow as additional development projects are secured. Operational highlights of 2013 were: Existing projects advanced on schedule: •Completing the furbishing phase of the Elaf Bakkah hotel, construction having been concluded in 2012. The hotel opened its doors in time for the Hajj season in September, 2013. •The Galleria hotel and retail complex on Jeddah’s Prince Mohammed Bin Abdulaziz (Tahlia) Street is due to open early in 2015. It is being developed by SEDCO Holding and Mithak Investment Holding, with SEDCO Development appointed to manage the project. The 365-room five-star hotel in Galleria will be operated by Elaf. •Strengthening management capability with the appointment of a Chief Operating Officer and Chief Development Officer, both highly experienced in global real estate. •Signing a development agreement with NCB Capital for a mid-market residential project in Jeddah. The project will begin upon successful closing of a real estate investment fund being established by the client. This project is consistent with SEDCO Development’s new business model and represents significant third-party recognition of the company’s capabilities. •Um-Aljood is a proposed residential development on roughly 1.5 million m² of land in Makkah, where SEDCO Development has been appointed by the owners (SEDCO Holding and Mithak Investment Holding) to provide a range of services in relation to the master planning of the project. Annual Review 2013 21 Business Review 2013 / Direct Investments continued Elaf Group In a year of continuous consolidation and growth, marked by increased competition and market challenges due to the dramatic decrease in Hajj and Umrah related visas, Elaf was still able to meet its revenue targets. Elaf Group honors the company’s travel and tourism partners in Turkey, with the ceremony attended by the Saudi Consul General (center) and the President of Elaf Group, Ziyad Bin Mahfouz (left). Elaf is a wholly-owned SEDCO subsidiary and a Saudi Arabian leader in tourism, travel and hotels, focused particularly on meeting the needs of pilgrims to the Kingdom’s holy cities. Since its foundation in 1981, Elaf has grown in the domestic market as a leading hospitality group, and expanded internationally across Asia and North Africa, Western Europe and North America through its Hajj and Umrah Division. The company is a General Sales Agent (GSA) for major airlines and operates a renowned chain of three-, four- and five-star hotels. It offers inbound and outbound tour packages, as well as partnerships with a number of Hajj and Umrah operators around the world. 22 Growth has stemmed from establishing new business relationships and opening its own offices, while Elaf’s Hotels Division has increased the number of properties and rooms in its regional portfolio. A total of 13 Elaf Hotels now operate in the cities of Makkah, Al-Madinah, and Jeddah with the number of rooms more than doubling in 2013 from 2,200 to 4,500. A new four-star hotel Elaf Bakkah (810 rooms) was opened in Makkah Al-Mukaramah during the year. New travel markets were developed in Libya, Kurdistan, and Algeria while existing GSA contracts were renewed with Biman Bangladesh Air and Ariana Afghan Airlines. A travel and tour office was opened in Jakarta. Operationally, the company enhanced its standard operating procedures and training manuals, developed a new electronic dashboard for its management information system and upgraded the Elaf website. The hazard analysis and critical control points program was implemented at the Elaf Jeddah, and work is underway to integrate all Elaf hotels with an online reservation system through fedilo.net. Implementation of self service was completed for all hotels and travel offices, and the HR department was integrated with Oracle financials. Saudization maintained ‘green’ status under the Nitaqat program. In a year of continuous consolidation and growth, marked by increased competition and market challenges due to the dramatic decrease in Hajj and Umrah related visas, Elaf was still able to meet its revenue targets and again received an array of industry awards and nominations such as: •WHUC Hajj Excellence Award •Best Business Destination Award (Elaf Jeddah) •Saudi Tourism ATM Award •4th Umrah Hajj International Tourism Fair Award •Hotelier Magazine: Most Powerful 50 CEOs •Royal Caribbean Cruises: Certificate of Appreciation •GTA: Excellent results and outstanding contribution and sharing success •Lufthansa Airline: Achievement Award for Valuable Support •Turkish Airlines: Top 5 Producer Award •Saudi Excellence in Tourism Awards: Best Travel Agency •Saudi Excellence in Tourism Awards: Best Service Excellence Personal •Amadeus Consistent Partnership Recognition Priorities for 2014 are to continue sales momentum and generate higher revenues and profits, acquire new properties in the Holy cities, further expansion of religious source markets, and the development of the domestic Umrah program. Annual Review 2013 23 15 29 29 34 10,000 9,000 4,382 7,200 Business Review 2013 / Direct Investments continued Auto World (Al-Jazira Equipment Company) Auto World’s activities are divided into two main sectors: leasing and rental. The company now has 29 branches across Saudi Arabia and plans to add five more during 2014. Imad Al Zain, CEO of Auto World, at the company’s ceremony to celebrate 30 years’ successful operation in the Saudi automobile leasing and rental market. Auto World is one of Saudi Arabia’s leading automobile leasing and corporate car rental firms. Wholly owned by SEDCO since its inception in 1983, its fleet has grown rapidly and now comprises 9,000 vehicles. This is expected to reach 10,000 vehicles by the end of 2014. Operations range from chauffeur-driven services and short-term car rental to long-term leases of up to four years. Auto World also undertakes transportation projects, and wholesale and retail used car sales. 24 The company now has 29 branches across the Kingdom and plans to add five more during 2014. With fully equipped workshops in Riyadh, Al-Khobar, Dammam, Jubail, Ras Tanourah, Al-Jouf, Jeddah, Yanbu and Al-Madinah, Auto World provides after-sales service, quality maintenance and comprehensive insurance as prime components of the customer service package. Impressive performance in 2013 was highlighted by 25 percent revenue growth and a 17 percent increase rise in the fleet size. The rental branch network expanded by 20 percent, now covering Riyadh, Al-Khobar, Dammam, Jubail, Ras Tanourah, Jeddah, Yanbu, Al-Madinah, and Al-Jouf. Auto World operations are divided into two main profit sectors: leasing operations, which contribute 75 percent of revenue; and rental, which accounts for the balance. To boost rental income, the company is focusing on developing retail rental business and in 2013 signed new agreements with clients such as Riyad Bank, NCB, American Express, Bank Aljazira, and SABB, where specific discounts are offered to their card holders. The company also concentrates on the airport and hotel sectors, currently operating at Riyadh’s King Khalid International Airport and Al-Jouf International airport with an open target on other international airports across the Kingdom. The chauffeurdriven service is now operating successfully at Elaf Jeddah and Novotel Riyadh, and more deals of this nature are planned. Auto World’s top priority is to build strong business relationships that will retain and attract clients. Customer service is developed from monitoring clients’ opinions, solving daily problems, and adding value through discounts, loyalty programs, and special events. Operational efficiency is targeted through an agreement with Ernst & Young’s automotive-focused professionals to develop the company’s policies and procedures by assessing core processes and continuously upgrading systems. 11 12 13 14F 11 12 13 14F Auto World rental fleet (vehicles) Auto World network (branches) Investment in human resources is also a vital contributor to success, maintaining a high level of professionalism through comprehensive training programs. The goal for 2014 is to expand geographical coverage in the southern and northern regions of Saudi Arabia. This will see five more branches open in the major cities and fleet numbers reach more than 10,000 vehicles, making Auto World one of the Kingdom’s top five rental companies. Annual Review 2013 25 Business Review 2013 / Direct Investments continued Intimaa The rebranding of Intimaa and the launch of its new marketing strategy dominated the past year to introduce a stronger and more forceful message to the marketplace. Eng. Aidarous Al Bar, CEO of Intimaa Real Estate Services. Intimaa Real Estate Services Company, formerly known as Eimar Arabia, is the Kingdom’s premier provider of end-to-end real estate services. The range of services includes: property management, facility management, brokerage, valuations and consultancy, construction development, and others. These are designed to give clients access to a comprehensive set of skills and resources to meet all their real estate needs. Planned improvements in customer service processes, a wider geographic presence, continued cultivation of human resources, and the development of a unique brand will further strengthen the company’s leading position in the Saudi market. 26 Intimaa is already growing its business in the Riyadh region, having opened an office and hired a number of key staff in the capital during 2013. Residential brokerage is a key element of Intimaa’s services, previously restricted to institutional clients. It now plans to extend residential brokerage to the wider market and is currently researching the most effective way to do so. The company already leads the brokerage industry in real estate auctions and continues to dominate this segment, with several high value contracts concluded in 2013. In its quest to continue improving operational efficiency, Intimaa has created an internal IT department, further aligning operations management with business needs and helping to reduce costs. The rebranding of Intimaa and the launch of its new marketing strategy dominated the past year of consolidation, innovation, and restructuring – positioning the company to introduce a stronger and more forceful message to the marketplace. This paves the way for a very ambitious 2014 program and projected double-digit growth in revenues and profits. This will flow from Intimaa’s continued market penetration in Riyadh, creation of the new retail brokerage, related market diversification, and the development of a mixed-used commercial property in central Jeddah. The company will also benefit from peripheral activities related to the Jeddah property for several years after completion. The project marks a shift in client relation strategies, helping clients to unlock value and unrealized potential in their assets. This will be put into practice through thorough research, initiating engagement with clients, and tailoring services to better meet their needs. Whether in renovation, redevelopment, or construction, Intimaa plans to seize opportunities as they arise. This approach will promote more innovative and collaborative thinking across the company’s business lines, enabling integrated and holistic operations. Since 2010, Intimaa has achieved excellent financial performance, almost doubling revenues and posting three-fold profit growth. Annual Review 2013 27 1,500 1,209 932 1,200 700 505 505 600 Business Review 2013 / Direct Investments continued Tarfeeh (Arabian Entertainment Company) Romano’s Macaroni Grill, a high-end Italian casual dining concept, will join the portfolio in 2014 when the first franchise will open in Saudi Arabia. From left: Ahmed Marashde (CEO of Tarfeeh), Anees Moumina (CEO of SEDCO Holding Group), Raymond Blanchet (CEO of Ignite Group Restaurants), Waleed Bin Mahfouz (Chairman of Tarfeeh), Ed McGraw (Head of Development at Ignite), and Faisal Anani (SVP of SEDCO’s Investee Company) following the signing of Tarfeeh’s franchise agreement for Romano’s Macaroni Grill. 28 Tarfeeh is a wholly owned SEDCO subsidiary dedicated to developing and operating world-class restaurant chains. Since the company was established in 1996, it has embarked on an aggressive expansion plan across all regions of the Kingdom. With 700 employees, Tarfeeh is a leading company in Saudi Arabia’s casual dining market, operating the largest Applebee’s franchise in the Middle East with 15 restaurants, and two outlets of its self-developed China Gate brand – a casual dining concept offering buffet style inter-continental cuisines. Romano’s Macaroni Grill, a high-end Italian casual dining concept with an impressive global presence, will join the portfolio in 2014 when the first franchise will open in Saudi Arabia and a second may also be added. With further Applebee’s and China Gate outlets also planned, this will bring Tarfeeh’s portfolio to 18 restaurants. Applebee’s Saudi Arabia already has one of the largest market shares of all casual dining chains in the country and the multi-brand expansion will further boost Tarfeeh’s growth plans over the next five years. The company also continues to search for opportunities with other international brands that match its core values and principles and can be strategic partners in future growth. Tarfeeh hosted more than 1.5 million guests in 2013 – up from 1.2 million a year earlier – and expects a further 10 percent growth in 2014. Increased seating capacity means that its restaurants can now accommodate more than 3,700 guests. The second phase of the guest loyalty program (My Applebee’s Club) was launched in 2013. Customers can now apply for a loyalty card online or receive the card instantly when dining in. Tarfeeh is currently exploring tie-ins with other guest loyalty programs run by leading brands in Saudi Arabia. This is a differentiating point from other casual dining restaurants and provides the opportunity for direct communications and exclusive marketing channels. Capitalizing on the success of its home delivery program, Applebee’s has expanded this service to more markets in the Eastern, Western, and Central Provinces. Home delivery has proved to be a valuable new revenue channel for the brand, with catering for large events being explored as another potential area for expansion. As part of a strategic drive to re-energize the Applebee’s brand, the first restaurant to be remodeled is Applebee’s Tahlia Street in Riyadh. The China Gate concept is also being revitalized. Two new prototypes have been developed – fast casual dining and an express model for food courts within malls and shopping centers. 10 11 12 13 10 11 12 13 Applebees staff (number of employees) Applebees customers (thousands) Partnerships with established brand names such as STC and Riyad Bank have given Applebee’s extra revenue channels, having renewed contracts for customer loyalty programs and signed catering deals with several pharmaceutical companies. Most of the restaurants also provide meeting room facilities, which have become a major attraction for several corporate clients. Annual Review 2013 29 70.0 44.6 55.0 50.4 780 665 595 526 Business Review 2013 / Direct Investments continued Nahdi Medical Company Network expansion in 2013 added 80 new outlets, meaning that close to one in every 10 Saudi pharmacies is now an NMC store. Dr Bander Hamooh, CEO of Nahdi Medical Company (left) receiving the award for Strategic Sponsorship of the Forum held by the Home Health Care Charity Foundation. Nahdi Medical Company (NMC) was founded in 1986 and has grown to become the largest pharmacy chain in the MENA region, handling more than 60 million customer transactions annually. SEDCO acquired a 50 percent stake in 2004 and has been a driving force in the company’s expansion. With a network of 780 pharmacies in cities and villages across Saudi Arabia, more than 200 of which provide round-the-clock service, NMC’s retail network is so extensive that close to 70 percent of the Saudi population are within five minutes of a Nahdi pharmacy. Planned expansion to 1,024 outlets aims to raise this figure to 90 percent by 2016. The company is also a major wholesaler of medicines, cosmetics, baby care, and medical equipment. A worldclass supply chain links 500 suppliers across the globe to 75,000 m² of storage facilities and a fleet of 40 refrigerated trucks, ensuring that highquality products are properly stored and efficiently distributed to Nahdi’s own pharmacies and wholesale customers. NMC’s five-year strategic plan – called ‘New Reality’ – places the community at the center of attention. This new focus represents a complete transformation whereby the company’s function, services, and image are evolving to the highest standards. Changes to the commercial strategy in 2013 saw widespread expansion of the product range, introducing new skincare items, exclusive perfumes, and private label cosmetics sourced from France and Italy. 30 Application of a new retail brand identity, developed in conjunction with one of the world’s leading branding consultancies, is transforming the external and internal appearance of Nahdi pharmacies. The colors of the logo represent the key categories where the company operates: blue for babies, purple for beauty, green for well-being and everyday essentials, and red for promotional activities. They are surrounded by a white shield – symbolic of how NMC surrounds and shields the community that it serves. But community care is more than just symbolic. The launch of the new brand identity was accompanied by an intensive media campaign on behalf of SANAD, the non-profit organization that supports children suffering from cancer. Major improvements to supply chain operations led to ISO certification for quality and occupational health and safety. Working closely with the Ministry of Labor, NMC maintained its high levels of Saudization, recruiting 850 more Saudi nationals across the business, from supply chain to pharmacy checkouts. Saudization has now reached 27 percent, with an immediate target of 30 percent and a long-term goal of achieving ‘Platinum’ standard under the Nitaqat system. Network expansion in 2013 added 80 new outlets, meaning that close to one in every 10 Saudi pharmacies is now an NMC store. Expansion will continue to focus on the Central and Eastern provinces, targeting areas that have the required population density and income levels to make new store openings viable. As part of NMC’s strategic focus on becoming an integral and innovative player in Saudi Arabia’s healthcare system, the company has launched a five-year plan with Bostonbased Joslin Diabetes Center, an affiliate of Harvard Medical School, aimed at eliminating diabetes in the Kingdom in every way possible. The company’s multi-million customer base will soon be served by one of the biggest loyalty programs ever undertaken in the Middle East. After extensive IT development work in 2013, the program is due for launch in March next year, giving customers unprecedented access to promotions and incentives. Further upgrades to IT systems have enabled improved inventory management and control of expiry dates. Initially, 10 pharmacies are being transformed into Diabetes Wellness Resource Centers in cooperation with the Ministry of Health. They will concentrate on diabetes awareness and planning, providing advice on disease risk and prevention, good dietary habits, exercise, and making smart lifestyle choices. They will also provide screening and diagnosis services, in line with the corporate mission to provide the community with accessible, reliable, and affordable healthcare. 10 11 12 13 10 11 12 13 Nahdi pharmacies network (branches) Nahdi pharmacies customers (millions) Annual Review 2013 31 Business Review 2013 / Direct Investments continued Red Sea Markets Red Sea Mall’s popularity is evident in the footfall, with 2013’s 14.2 million visitors up from 12.8 million a year earlier. Mohammed Alawi, CEO of Red Sea Markets (right), receiving Red Sea Mall’s accolade as one of Saudi Arabia’s Top 100 Brands. Red Sea Markets is the owner of Red Sea Mall. The company was established in 2004 and is 49.5 percent owned by SEDCO Holding, with the remaining shares held by a group of Saudi businessmen. Red Sea Markets leases more than 24 outlet categories of retail space in the mall, from shops of different sizes to restaurants, food court, kiosks, and storage space. Gross lettable area amounts to 110,000 m², with around 485 tenants, including a five-star hotel. 32 The company also leases advertising space, for static and digital signage inside the mall and in the parking area, primarily to media companies. Red Sea Mall is the only shopping center in the Western region with a five-star hotel and a premium office tower (SEDCO Tower which has a gross lettable area of 10,549 m²). The 156-room hotel, which has a spa and banquet and wedding halls, is leased to Elaf, a SEDCO subsidiary, until 2029. Female apparel and unisex apparel brands are the largest tenant category in the mall, occupying 53 percent of the retail area. The company aims to increase these segments as the brands attract a large number of visitors from multiple consumer groups. The mall’s popularity is evident in the footfall, with 2013’s 14.2 million visitors up from 12.8 million a year earlier. This growth reflected the benefits of shifting the tenant mix up-market and attracting teenagers and young adults through extended entertainment areas. The third phase of tenant mix changes saw 123 new brands enter the property during the year, including 63 new concepts that are firsts in the Saudi market. Red Sea Mall’s market share increased during the year from 27 percent to 34 percent, measured by gross retail sales. Sales per square metre rose proportionately. The installation of power generation facilities during 2013 is contributing to significant cost reduction. The plant was established on build-operatetransfer basis and became fully operational in September. The mall’s achievements in 2013 were recognized by being listed in Saudi Arabia’s Top 100 Brands. The mall was also nominated in four categories of the International Council of Shopping Centers’ Middle East and North Africa awards: Cause Related Marketing Campaign; Sales, Promotions, and Events; Social Media; and Global CSR. Annual Review 2013 33 Business Review 2013 / Direct Investments continued Ewaan Bonnon Coffee Universal Shelves The first phase of Alfareeda project is scheduled for delivery in the first quarter of 2014. Five new Bonnon outlets were added in 2013 and the company’s three-year strategic plan targets further aggressive expansion. The company invested heavily in 2013 to improve its production capacity and introduce a steel painting capability as a complementary line of business. Bonnon is a homegrown Saudi alternative to the global coffee brands and is 34 percent owned by SEDCO. Established in 2006, Bonnon has evolved as a serious competitor to the international chains, capitalizing on high standards of product quality and commitment to customer care. SEDCO holds a 30 percent interest in Universal Industrial Shelves. The Company’s factory is located in the Industrial City in Jeddah and produces bolt-free shelving, multi-tier shelving, additional mezzanine levels, long-span systems, carton live systems, platform mezzanine systems, pallet racking, mobile shelving, lateral mobile shelving, trolleys and steel lockers. From left: Mr Riyadh Al Thaqafi (Ewaan CEO) and Mr Anees Moumina (Ewaan Chairman) at the ceremony where Ewaan gifted a villa to a winner from the Jeddah Ghair Festival. 34 SEDCO Holding has a 20 percent interest in Ewaan Global Residential Company, a Saudi developer of affordable housing. The company is a partnership with the Islamic Corporation for Private Sector Development (affiliated to the Islamic Development Bank), the Public Pension Agency, and International Investment Bank (IIB). SEDCO Holding’s CEO, Anees Moumina, is also Chairman of Ewaan. Almayaar is Ewaan’s second project in Jeddah – a 330,000 m² site in Dahban Village, adjacent to Alfareeda. The overall concept is to create a fully integrated landmark community, with affordable apartments for low-income Saudis. Pre-development activities are still in progress with all efforts focused on finalizing the master plan and securing municipality approvals. Ewaan is developing Alfareeda, a residential project in Jeddah, which will comprise more than 1,700 villas on a 1,000,000 m² site to the north of the city. Alfareeda is the largest project of its kind in Jeddah and will have educational and medical facilities, mosques, a shopping center and a sports club, all surrounded by landscaped gardens and green areas. The first phase is scheduled for delivery in the first quarter of 2014. Development for the Limas project in Jubail – Ewaan’s first project in the Eastern region – is expected to begin during the second quarter of 2014, pre-development work having now been completed. The gated residential compound on a total area of 43,500 m² will have 110 villas and 20 apartments, as well as recreational facilities. With 14 branches, primarily in Jeddah and the surrounding areas, Bonnon is seeking new locations within the city and beyond. Five new outlets were added in 2013 and the company’s three-year strategic plan (2013-15) targets further aggressive expansion, particularly in kiosk and drive- through models. Sales growth in 2013 ranged from 12 percent to 35 percent in most outlets and operating profit increased to 28 percent, from six percent three years earlier. A key priority in 2013 was the development of coffee production and packaging facilities to secure the required industrial and marketing capabilities, along with sourcing ‘green’ coffee from international markets with high quality standards and qualifying for ISO: 22000 certification of operational and production processes. Major renovation planning of the Red Sea Mall branch was completed, in cooperation with a European firm specializing in the design and furnishing of coffee shops. An IT project completed the development and integration of finance and operating systems, while packaging and serving tools were also enhanced. For the coming year, key priorities will be further strategic growth with more new outlets due to open, new packed products introduced, and a higher level of branding activities focusing on the core business. Universal’s marketing arm, Arcoma, sells the company’s products, mainly to domestic customers, with 15 percent exported to Egypt, Jordan, and some Gulf states. Revenues have increased by five percent annually from 2011 to 2013. The company invested heavily in 2013 to improve its production capacity and introduce a steel painting capability as a complementary line of business. Annual Review 2013 35 Business Review 2013 / Direct Investments continued Ejada Al Mahmal Development Al Mahmal Trading Arabian Farms Ejada now has six offices and several channel partners across eight countries in the MENA region. Al Mahmal Center’s total leasable area extends to 12,000 m² and occupancy has been running at close to 100 percent for the past six years, with an extensive waiting list. Significant contracts during 2013 including a three-year deal for facility management at the National Guard headquarters in Jeddah. A feasibility study has been commissioned for broiler chicken production in the UAE. Ejada, which is 30 percent owned by SEDCO Holding, is one of Saudi Arabia’s largest regional information technology solutions and services companies. Headquartered in Riyadh, it was formed in 2005, the result of a merger between three of the Kingdom’s leading local IT solutions and services specialists. Al Mahmal Real Estate was established in 2004 to manage the Al Mahmal Center in Jeddah, which is 79 percent owned by SEDCO Holding. The name of the company changed in 2013 to Al Mahmal Development, more accurately reflecting its activities as a property operator and manager. SEDCO Holding owns an 80 percent stake in Al Mahmal Trading, a facilities management specialist. Formed in 1988, the company takes responsibility for client properties such as shopping malls, bank headquarters, hospitals, office towers and residential buildings. Services include operation and maintenance, janitorial and housekeeping, security and safety, and project engineering and support. The company has since built a strong branding and expanded its offerings, strategic alliances with international technology partners, client reach, and regional presence. Ejada now has six offices and several channel partners across eight countries in the MENA region, specializing in providing large enterprises comprehensive IT consulting, system integration, application development, and infrastructure management services. 36 With strategic partners such as IBM, Oracle, Microsoft, SAP, and HP, Ejada services cover a wide range of cross-industry and industry-specific technology and business solutions. Major clients include financial institutions, telecoms companies, the oil and gas industry, government, education, and healthcare sectors. During 2013 Ejada maintained its high level of Saudization as it secured significant new contracts that diversified its client base in banking, government, and telecommunications – three of its most important sectors. These contracts, and a growing pipeline of new business, are largely attributable to intensified marketing efforts, leading to improved awareness and perception of the company’s resources and capabilities. The company is responsible for leasing and management of the seven-story center, which comprises 90 shops, 27 kiosks, 21 stands, and a food court with 23 outlets. Total leasable area extends to 12,000 m² and occupancy has been running at close to 100 percent for the past six years, with an extensive waiting list. A 550-bay parking block is connected to each floor of the Al Mahmal Center, generating income through hourly parking fees for visitors, as well as long-term rentals to employees in neighboring companies. Superior design, formidable operations and an excellent retail mix have made Al Mahmal Center one of Jeddah’s most sought after shopping destinations, providing a one-stop venue for fashion, lifestyle, and food. A three-year business plan focuses on reduction of operating costs and increasing revenue by controlling expenditure and developing unused space for leasing and advertising. A marketing survey was conducted by a specialist marketing company in 2013 and the recommendations will lead to new initiatives in 2014. Several staff members from Al Mahmal Development underwent specialist training during 2013 and further budget has been allocated for marketing and management training over the next year. The company has been ISO certified since 1999 and operates the latest facilities management software. Professionalism is fundamental to the company’s record of achievement, transferring skills and competence through intensive on-the-job training, while continuously monitoring and evaluating its systems to comply with the latest trends and industry best practice. The company signed several significant new contracts during 2013 including a three-year deal for total facility management at the National Guard headquarters in Jeddah, which also represents an important step in securing more Government projects. Al Mahmal Trading was also selected as a certified contractor for Honeywell International, responsible for installation and maintenance of its business management system, fire alarms, heating, ventilation, and air-conditioning controls, and CCTV systems. At the Dr Soliman Fakeeh Hospital in Jeddah, the company was awarded a contract to restore and renovate the operations and surgical rooms. National Commercial Bank also appointed Al Mahmal Trading to undertake branch renovations, reflecting the company’s expansion into restoration and modernization projects. Midas, Jeddah’s largest home furniture showroom, appointed Al Mahmal Trading to a handle a two-year janitorial contract at its premises in King Abdulaziz Road. The new business secured in 2013 underlines the company’s progress towards becoming one of the top five service companies in Saudi Arabia and increasing its customer diversity. In 2014, it plans to open a branch in Riyadh, further increasing capability to secure Governmental projects and renovation contracts. SEDCO Holding owns 26 percent of Arabian Farms Development Company Ltd which was established more than 30 years ago and specializes in the production of table eggs. The company operates two farms, one in the Al Kharj area of Saudi Arabia, about 30 km south of Riyadh, which covers 40 hectares of fullyowned land. In the United Arab Emirates, the farm in Lehbab on the Hatta-Oman road is on a long-lease property of 7.2 hectares. In the third quarter of 2013, the company began a rehabilitation program to replace some of the older farms in Al Kharj, also adding two new farms in Lehbab. Arabian Farms also signed an agreement with a leading poultry consultant from Belgium to prepare a detailed feasibility study on starting its first broiler chicken production in the Al Ain area of the UAE. Annual Review 2013 37 Business Review 2013 / Direct Investments continued Tazweid Dar Al Fouad Hospital Tazweid’s focus was initially internal, until it began to receive an increasing number of external enquiries. Dar Al Fouad’s Cairo hospital operated at roughly 90 percent of capacity throughout 2013, in line with the previous year’s level. Dar Al Fouad Hospital is a tertiary healthcare specialist concentrated on cardiology, cardio-thoracic surgery, and organ transplants. It is headquartered in Cairo, where it operates a 142-bed hospital, and also has a series of outpatient clinics in Kuwait. Dar Al Fouad Hospital was the first healthcare provider in Egypt to be accredited by Joint Commission International, the global ‘gold standard’ of healthcare quality, and has about 1,400 employees, including doctors, nurses and administrators. SEDCO is a lead investor in Dar Al Fouad Hospital with a 26.5 percent stake, along with the World Bank’s International Finance Corporation, Kuwait Investment Authority, National Bank of Egypt, Bank of Cairo, and Egyptian National Insurance Company. A second facility planned in Cairo – Nasr City Hospital – will have 168 beds. It consists of three basement levels, ground floor, and an eight-story tower – accommodating a five-star hospital with five operating theatres and 200 physician clinics. Groundwork has been completed, and mechanical/ electrical work is due to begin. Construction and financing of an Oncology Centre at the main Cairo hospital has been approved, and selection of a contractor is in process. 38 The new building will be annexed to the existing main building and will have a working area of 3,500 m² spread over four floors and accommodating 31 beds and 17 clinics. The Cairo hospital operated at roughly 90 percent of capacity throughout 2013, in line with the previous year’s level. With the volume of patients rising, this figure may well be exceeded in 2014. Substantial devaluation of the Egyptian currency during 2013 resulted in higher expenses for the year, while political turmoil negatively affected budget targets. In Kuwait, an in-vitro fertilization license was received in March and the number of patients grew steadily over the remainder of the year. Tazweid was established in 2012 to meet SEDCO Group companies’ requirements facility Management, Services and Maintenance requirements across a different range of industries (Hotel facilities, hospitality, food & beverage and general maintenance). This includes maintenance and cleaning of hotels and resorts to facility management operations, restaurant staffing, and tourist facilities. Its initial focus was on servicing sister companies within the Group, but in 2013 it managed to handle an increasing number of service requests from external customers. Tazweid seeks to be a leader in providing the best services within its scope of work, focusing on Saudization and social responsibility, maintaining a high quality of service, and providing competent and capable staff who can fulfill expectations. Egypt Hydrocarbon Company CNA Group and Green Packet Construction of the ammonium nitrate plant is due for completion by the third quarter of 2014. SEDCO holds a 20.8 percent share in the Egypt Hydrocarbon Company (EHC) ammonium nitrate plant being built in the industrial zone at Ain Sokhna, inland and west of the Gulf of Suez. Construction began close to three years ago and is due for completion by the third quarter of 2014. EHC will then have annual production capacity for 386,000 tons of mining grade ammonium nitrate, which is used in the manufacture of blasting explosives for the mining industry. The 200,000 m² of production facilities are being built on a site of 500,000 m² and will employ about 220 people when fully operational. Once commissioned, the plant will operate round-the clock and seven days a week, with shutdowns for inspection and maintenance scheduled every two years. The major components of the plant have been designed to have an operational life of more than 30 years and a maintenance building staffed with dedicated skilled labor will support all maintenance activities for the facility. For strategic reasons to consolidate our footprint, in 2013 SEDCO exited its investments in CNA, the Singapore-based master systems integrator for building and facilities management, and Green Packet, the information technology and communications company headquartered in Malaysia. SEDCO still retains a small percentage in CNA’s UAE operations. EHC will supply producers of mining explosive in Africa, Europe, and Asia. The location of the plant, with convenient access to Mediterranean and Red Sea shipping, creates a significant cost advantage as freight overheads are a major component of export pricing for the product. Annual Review 2013 39 Business Review 2013 Real Estate Saudi Arabia Europe MENA Region An extensive portfolio comprises commercial, residential, and industrial properties as well as a substantial land bank. Prime buildings in several European capitals form the core of a portfolio that extends to more than a dozen countries. Developed buildings and vacant land are held across the region, from Morocco and Lebanon, to Bahrain and the UAE. America Far East and India Holdings in the USA range from specialized office space to a hospital and residential units. From tower apartments Malaysia to a technology park in India, assets are highly diversified by territory and usage. 40 Annual Review 2013 41 Business Review 2013 / Real Estate – Saudi Arabia SEDCO owns a large and diversified portfolio of real estate in Saudi Arabia – shopping malls, hotels, apartment blocks, office buildings, industrial units and significant areas of prime development land across the Kingdom. Mixed-use and Retail Red Sea Mall, Jeddah Red Sea Mall is one of the largest mixed-use retail developments in Saudi Arabia with a built area of 242,200 m². This landmark property comprises a major shopping mall, a five-star Elaf hotel and SEDCO’s headquarters office tower. The mall is strategically situated in an affluent area of north Jeddah, close to the city’s beautiful corniche, international airport, and many of its commercial, leisure, and hospitality venues. Red Sea Mall is 49.5 percent owned by SEDCO Holding and managed by Intimaa, a wholly owned SEDCO subsidiary. SEDCO conceptualized, planned and developed Red Sea Mall and its grand opening took place in March 2008. It quickly became the premier lifestyle destination in Jeddah and, today, it is also the city’s entertainment hub, with many family-oriented attractions – from rides, games and thrills for children, to bazaars featuring craft shops and specialty dining. Galleria, Jeddah Currently under construction in Jeddah’s Prince Mohammed Bin Abdulaziz Street (commonly known as Tahlia Street), Galleria combines an upscale retail mall and a five-star hotel, totaling 79,329 m² of built area on a site of 8,740 m². The development consists of eight stories, three basement levels, a 365 room five-star hotel, retail units, restaurants, and assembly rooms. The awardwinning architectural design features a classical facade that encloses a contemporary core. SEDCO is a co-investor in this project, which is being developed by SEDCO Development. Another group company, Elaf Group, will manage the hotel. 42 Al Nakheel Center, Jeddah Located at the corner of Madinah Road and Falasteen Street in Jeddah’s Al-Mosaedyah district, Al Nakheel Center comprises two office buildings supported by a retail complex fully-owned by SEDCO. Total built area extends to 25,417 m² on a site of 15,437 m². Al Mahmal Center, Jeddah SEDCO developed the Al Mahmal Center in central Jeddah and is co-investor in the shopping complex that pioneered new concepts in organized retailing when it opened in 1985. With more than 35,000 m² of built area, Al Mahmal Center has a good mix of retailers – from luxury goods to mass consumer products, casual dining and fast-food outlets. The seven-story structure is connected to the adjoining office tower by an elevated walkway. Al Khaimah Commercial Center (Tent Souk), Jeddah SEDCO is a co-investor in Al Khaimah Commercial Center, with 50 percent ownership of the mixed-retail complex that occupies a 49,602 m² site on King Khaled Road in Jeddah’s Al Handawia district. The center maintains 99 percent occupancy, contributing to average annual revenue increases of seven percent from 2009 to 2013. Al Sabeel Retail, Jeddah The Al Sabeel shopping center is wholly-owned by SEDCO and located on a site of 2,483 m² close to Makkah Road in Jeddah’s Al Sabeel district. Al Sabeel, Jeddah This mixed-use development comprises a petrol station, warehouse and offices, and is located on a 5,100 m² site on the corner of Old Makkah Road and King Fahad Road. Hospitality Elaf Kinda, Makkah Located close to the Holy Haram, this five-star hotel property is wholly-owned by SEDCO and operated by the Group’s tourism, travel and hotels subsidiary, Elaf Group. A range of single and double rooms and deluxe suites are elegantly decorated and furnished in a modern contemporary style, having recently been renovated. The hotel also offers four restaurants and a range of other facilities to enhance visitors’ experience as they visit the Kingdom’s holy sites. Elaf Al Sud, Makkah Only five minutes’ walk from the Holy Haram, the four-star Elaf Al Sud has 204 rooms and suites, providing accommodation types to meet all requirements, including VIP suites. SEDCO is a co-investor in the property. The hotel is linked to the Holy Haram by an underground passage and also provides a 24-hour shuttle bus service for pilgrims. An extensive range of restaurants and coffee shops can cater for formal functions or serve as casual meeting spots. The main facilities can accommodate more than 150 people and offer a variety of oriental and international cuisine. Smaller venues serve groups or individuals according to their particular needs. A fully-equipped multifunction conference room seats up to 100 guests, with exclusive catering facilities. Elaf Bakkah, Makkah Opened in late 2013 in the Mahbas Al-Jin district, this impressive 15-story hotel has 810 keys, a prayer area, retail outlets and two floors of parking. Guest facilities include a mezzanine-level coffee shop and a full-service restaurant on the first floor. The development is wholly owned by SEDCO and managed by Elaf. Total built area extends to 60,000 m² on a site of 3,651 m². Residential Al Mojama Building, Jeddah Fully-owned by SEDCO and comprising serviced apartments and strip retail, Al Mojama occupies a site of 2,508 m² at the corner of King Abdulaziz Road and Salahuddin Road in the Al Balad area of Jeddah. Al Bairoti Building, Jeddah A mix of residential units with a small retail component, Al Bairoti has a built area of 13,793 m² on a 2,755 m² site on Jeddah’s Old Makkah Road. The property is wholly-owned by SEDCO. Annual Review 2013 43 Business Review 2013 / Real Estate – Saudi Arabia continued Business Review 2013 / Real Estate – International SEDCO owns and manages a diverse and extensive portfolio of global real estate, ranging from prime city center properties in some of the world’s great capitals to vacant land with good potential for high-yield development. Al Soror Building, Jeddah Al Soror is located close to Al Bairoti in downtown Jeddah and has a similar mix of residential and retail tenants. Built area amounts to 15,800 m² on a site of 3,744 m². Bab Al Shareef Building, Jeddah Located in the Balad area of Jeddah, Bab al Shareef includes a mix of residential units supported by a small retail element. It has a built area of 4,541 m² on a 570 m² site. Al Sohaifa Building, Jeddah Another similar mixed-use residential and retail property located on the corner of Old Makkah Road and King Fahad Road in Jeddah, Al Sohaifa has 10,484 m² of built area on a 1,200 m² site. It is also wholly-owned by SEDCO. 44 Golden Belt Compound, Al Khobar A medium-size gated compound of 143 units, acquired in 1994 by SEDCO as a co-investor. The development is located on a prime site of 46,000 m² beside Al-Khobar Mall in the area between Dammam and Al-Khobar known as the Golden Belt district. Investment Industrial Various locations across Saudi Arabia SEDCO has significant holdings of prime undeveloped land across Saudi Arabia. Individual sites are located in Riyadh, Taif, Madinah, Abha, Yanbu, Makkah, Jizan and Jeddah. Al Naseem Warehouse, Jeddah Occupying a site of 88,533 m² on King Abdullah Road, this warehouse complex is whollyowned by SEDCO. Karboos Warehouses, Jizan Located on King Faisal Road in Jizan’s Karboos district, this warehouse and strip retail development on a 43,904 m² site is wholly-owned by SEDCO. SEDCO Capital Real Estate Income Fund – I In 2012 SEDCO acquired a strategic stake in this Saudi income-generating fund. The fund has already secured three properties in the residential, retail and office sectors. Land Bank During 2013, further compulsory purchase by Government led to the disposal of sites in Madinah. The proceeds are planned to be reinvested in various new real estate assets, from vacant land to developed sites within Makkah and Madinah. Acquisitions in Makkah included a prime piece of land in close proximity to the main Makkah railway station. Several new development projects are in the various stages of planning. These include a residential masterplanned community in Makkah, a luxury residential compound in Jeddah, a retail development in Jeddah and a mixed-use hotel and residential development in Jeddah. Priorities in 2014 include execution of the development pipeline, ongoing replacement of assets that were subject to compulsory purchase, and leasing of undeveloped lands. SEDCO Holding works closely with its subsidiary Intimaa on land sale and lease, with SEDCO Development on development projects, with Elaf on operations of hotel assets, and with SEDCO Capital on structuring and investments in real estate funds. The Americas Avion-Galderma, Fort Worth, Texas This mixed-use Grade A property comprises roughly 16,000 m² of office and industrial/distribution space on a 1.5 ha site, fully occupied by Galderma Laboratories, the joint venture between Nestlé and L’Oréal specializing in dermatological care. An income-generating investment, it is expected to generate double-digit return upon exit. Sorelle, Atlanta, Georgia The Sorelle Apartments at Lindbergh is a 401-unit, mid- rise apartment community in Atlanta, Georgia. The property is in the Lindbergh section of Buckhead, within walking distance of the Lindbergh MARTA station (Atlanta’s public transportation system). RehabCare, Houston, Texas This property is a new twostorey state-of-the-art inpatient rehabilitation hospital with 46 private rooms and more than 613 m² of therapy space on a land parcel of 1.38 ha. BluePearl, Florida, Georgia, Illinois, and Michigan BluePearl is a portfolio of veterinary medical properties. The facilities are designed for specialty care, surgery, and animal emergency services. Palmilla, Los Cabos, Mexico Palmilla is one of the world’s most luxurious master-planned golf communities, located at the southernmost point of Baja California along the Pacific Ocean and the Sea of Cortez. The property is spread over 194 ha and includes a 115-room five-star hotel, Jack Nicklaus signature course, homes, villas, and sites for custom-build. Garrett West, Durham, North Carolina The newly developed Class A multi-family apartment property is located 4.5 km southwest of Duke University and 8.0 km northeast of University of North Carolina, Chapel Hill, and is near major employment and entertainment hubs. The three 13-story garden-style apartment buildings have a total of 308 units and are 95% leased. Annual Review 2013 45 Business Review 2013 / Real Estate – International continued Europe 120 High Street, New Malden, UK This multi-tenanted office and retail property in the southwestern London suburbs has been held by SEDCO since 1995. Solaris Court, Milton Keynes, UK SEDCO has held a strategic stake in this single-tenant income-generating property in the new town of Milton Keynes to the north-west of London since 1993. The building has recently been refurbished and is subject of a long-term lease. Avio Trade Park, Hoofddorp, Amsterdam, Netherlands This multi-tenanted office and industrial complex in the Netherlands capital has been owned by SEDCO since 2005. Some of the space is currently being refurbished to enhance letting appeal. Media Square, Brussels, Belgium Media Square is a multitenanted and income-generating office property in the Belgian capital that has been owned by SEDCO since 2005. Panorama Shopping, Parma, Italy Panorama is a shopping center in the Italian region of EmiliaRomagna, anchored by a leading supermarket with the balance of the space occupied by complementary retailers. SEDCO has owned the incomegenerating property since 2004. 46 Germany funds Two investment funds in Germany (SEDCO has a majority stake in one of them) hold diversified portfolios of income-generating properties. These include a concentration of mixed-use assets in the Berlin area. EURX Properties Fund, Luxembourg SEDCO has a strategic stake in this fund that controls 26 income- generating retail and office properties in 11 countries. SEDCO has held this investment since 2006 and now plans an orderly realization of profits over the next three years. Far East and India Grand Central, Dalian, China SEDCO acquired the mixed-use Grand Central property in 2008 as a capital gain investment. It comprises a site area of more than 21,000 m² and 110,000 m² of offices, retail space, and serviced apartments. The investment has been restructured and a partial exit completed. Limetree Beachfront Land Fund: Thailand, Cambodia, Vietnam, Australia SEDCO holds limited partnership rights in this fund that is acquiring beachfront sites in the Asia-Pacific region with potential for hotel, resort and villa development. Value is added by improving access, zoning, and master planning. The fund manager is currently assessing further sites in Indonesia and Sri Lanka. Somerset Serviced Apartments, Kuala Lumpur, Malaysia SEDCO acquired a strategic stake in this prime residential property in 2006. Located in the Malaysian capital’s busy Bukit Bintang shopping district, it offers short-stay and long-stay accommodation to business and leisure customers. Bearys, Bangalore, India Bearys Global Research Triangle is a Platinum LEED-certified information technology and research park development acquired by SEDCO as a capital gain investment over 2007-09. This project of more than 100,000 m² is now completed and leased to a multinational tenant. Zonah’s Pearl Valley Project, Hyderabad, India SEDCO holds a strategic stake in the land sub-division development that will offer independent housing plots. The market has been hit by the financial crisis and political turmoil in the state of Andhra Pradesh. The development is currently on hold and sales will resume when market conditions improve, although projected returns are still very positive. GCC Region and Levant Land bank, Lebanon SEDCO owns a land bank in the Aramon, Ras Beirut, and Bhamdoun districts with total area of 307,595 m². The land is close to Beirut International Airport overlooking the sea. A sales program began in 2011 and will continue until full exit is completed. Land bank, United Arab Emirates SEDCO owns plots in Sharjah’s Al Nahda district. It has also owned land on the Ras Al Khaimah corniche since 2006, which forms part of a major government development plan involving resorts, hotels, and residential units. Annual Review 2013 47 Business Review 2013 Financial Investments Public Equity Private Equity Bank Muamalat Indonesia Public equity portfolios span the globe and are managed using passive and active approaches. From developed to emerging markets, strategies appropriate to each region and investment class adhere to guidelines that have been fine-tuned by managers and Islamic scholars. Private equity is globally diversified by region, business sector, management style, and investment class. Primary funds and direct co-investments that are in growth or expansion are the main focus, as well as new opportunities in agriculture and alternative energy. SEDCO holds a 24.87 percent stake in BMI, having first acquired a 21.3 percent stake in 2005. Bank Muamalat Indonesia (BMI) was established in 1991 as the first Shariah bank in Indonesia. 48 Annual Review 2013 49 Business Review 2013 / Financial Investments Public Equity SEDCO is a pioneer in investing in global Shariah-compliant equities, having refined the commonly-used guidelines in collaboration with Islamic scholars and several other institutions. We have helped managers around the world to build Shariah-compliant strategies, alongside their conventional offerings. SEDCO collaborated with Dow Jones to make available the extensive family of Islamic indices used by the industry today to benchmark Shariahcompliant equity managers. We have also been creative in looking into new ideas such as adding ESG (environment, social, and governance) screens to become not only Shariah-compliant investors, but also socially responsible investors (SRI). Three mandates have now been converted to ESG-compliance. 50 In a year that saw developed markets outperform emerging markets for the first time since the financial crisis, our overweight position in developed markets paid off. We were also overweight in Saudi Arabia in a year when the index returned 18.3 percent year-to-date at the end of October – the highest rise in three years. Considering as well our underweight commodities since the beginning of the year, our global liquid assets portfolio was yielding 14.1 percent year-to-date at the end of October. SEDCO Capital has eight strategies in place for investing in different regions and asset classes, including the USA, global high-dividend yield, emerging markets, real estate investment trusts, Saudi Arabia, and commodities. During 2013, we added five new names to our list of fund managers. They will offer new strategies for investing in emerging markets, Europe, Asia Pacific, and global Sukuks. Our investment philosophy is centered on the ability to identify superior managers, as well as adding value through global asset allocation. A new structure is currently being developed based on mapping a number of different investment allocations (themes, styles, regions and industries) across liquid asset classes from Shariah and SRI perspectives. This will offer an asset allocation matrix that is an alternative to the traditional method of solely using asset and regional allocations, better equipping SEDCO Capital during different market cycles. We remain well placed to maintain this approach by leveraging more than 18 years’ of experience in identifying and managing top tier managers. The value of these relationships to the firm has become more significant than ever. Private Equity We continue to grow our private equity program globally across diverse industries, structures, and geographies – investing in primary funds and direct co-investments focusing on growth equity. During 2013, we explored new opportunities in consumer, agriculture, healthcare, and technology sectors with leading international private equity managers. We also continued to make several co-investments in diversified sectors as co-managers of the SEDCO Capital Partners Group Opportunities Fund. In 2013, the program made several exits from the underlying portfolio companies, across different private equity managers around the world. The growth program generated a total realized and unrealized multiple of 1.6x and a realized multiple of 2.6x. Continuing close cooperation with a group of top-decile private equity managers in developed and emerging markets has helped us identify new investment themes and emerging trends to sustain the returns of our private equity program. Our private equity team has evaluated more than 100 private equity managers to refine the optimum investment strategy against the prevailing economic and investment conditions. The firm’s diligent approach to partnering with the top managers places us in a strong position to meet future challenges. Bank Muamalat Indonesia Bank Muamalat Indonesia (BMI) was established in 1991 as the first Shariah bank in Indonesia. It is headquartered in Jakarta and has a distribution network that includes 42 branches, 13 sub-branches, 83 cash offices, and 47 service points covering all the provinces of Indonesia. The bank is engaged in retail and commercial banking and offers a wide range of Shariahcompliant financial products. SEDCO holds a 24.87 percent stake in BMI, having first acquired a 21.3 percent stake in 2005. Among the other major shareholders are the Islamic Development Bank, Boubyan Bank of Kuwait, Bank Rakyat of Malaysia, and prominent individual Indonesian investors. BMI’s total assets increased by 16.1 percent in 2013, taking compound annual growth since 2010 to 34.3 percent, largely due to strong growth in financing, securities, and placement. Asset growth for the year was significantly higher than the 11.1 percent recorded by the banking sector as a whole and reflects sustained demand for Shariah banking where BMI is estimated to hold about 22 percent market share. The performance keeps BMI on track with its strategic plan to become one of Indonesia’s top 10 banks by 2020. Among many awards received in 2013, BMI was rated Best Islamic Financial Institution and Best Islamic Local Bank in Indonesia for the fifth successive year, and Most Innovative Islamic Bank for the second year running. Arviyan Arifin, President of Bank Muamalat Indonesia (left), receiving the trophy for ‘Best Islamic Finance Bank’ from Siddiq Bazarwala, CEO of Alpha South East Asia. BMI has produced a clear strategic roadmap for 20092020, with detailed targets and deliverables for each division. Restructuring began in 2009 and focuses on all the Bank’s business lines, products, services, and operational and cost improvement. This supports the long-term goal of achieving ‘Qualified ASEAN Bank (QAB)’ status in the Shariah category when the ASEAN Banking Integration project is implemented in 2020. Annual Review 2013 51 Corporate Social Responsibility SEDCO is committed to supporting the welfare and development of individuals and communities across Saudi Arabia and invests in a range of corporate social responsibility activities, recognizing that business success brings a responsibility to contribute to advancing the economic and social development of communities where it has a presence. Appreciation Awards for Support Services Employees SEDCO’s social responsibility efforts focus on serving its employees, the sectors it operates in, the environment and the broader community. Group companies make a very positive impact on many aspects of Saudi society and, internally, SEDCO’s commitment to sustainability takes diverse forms. Externally, the company seeks to propagate the values and principles adhered to in its own business dealings. As an Islamic private wealth management company, SEDCO is strictly observant of Shariah guidelines in all its transactions, while furthering global understanding of Saudi society’s cultural values. In its second year, SEDCO’s Riyali financial literacy program has grown to become a national movement of youth empowerment that has been well received by the Saudi community and acknowledged by the country’s leaders. 52 Riyali has won many awards, chief among them the Makkah Excellence Award in Social Responsibility in 2013. Riyali continued to educate college students and now has reached four cities across the Kingdom with more than 300 volunteer instructors trained and 2,500 college students completing in-class tuition. Riyali now has more than 30,000 followers on social media. Further expansion will see Riyali take full effect in 2014, including a new curriculum for school students in Grades 4-6. Initial results from the pilot phase have been very promising. A mobile app were introduced late in 2013, further building on the program’s success and ensuring a wider distribution of awareness as well as tools that enable young people to properly plan for their future by acquiring the skills to manage their personal income. Emphasis on environmental awareness continued with the introduction of recycling schemes for paper and plastics. Colorcoded bins are provided for different types of office waste that is then transferred to containers and removed by a specialist recycling company for processing. Licensing of the Salem Bin Mahfouz Foundation (SBMF) was also completed during 2013. In future, the foundation will focus on initiatives in education, social welfare, capacity building, advocacy, and media sponsorship. Corporate social responsibility programs and sponsorships Education – including programs focusing on educational excellence, scientific innovation, and sponsoring talented students. These programs are conducted in partnership with GESTEN, the Gifted Students School, Jeddah Science Innovation Club, the IQRA Foundation, and the Nobility Center. Social welfare – including programs focusing on family counseling, drug abuse awareness, productive families, and supporting young people beginning employment. These programs are conducted in partnership with Al Ahyaa neighborhood centers, Wa3i, Mwddah, and the Family Development Center. Advocacy – including Shababi City, Summer Beach, an honoring ceremony for new Muslims, and advocacy forums and publications. These programs are conducted in partnership with Cooperative Offices, the Ministry of Islamic Affairs, and the Committee for the Promotion of Virtue and the Prevention of Vice. Capacity building – including initiatives to instill values and ethics, develop skills, train NGO employees, and develop women in the work place. These programs are conducted in partnership with Al Ahyaa neighborhood centers, youth teams, Effat University, various community institutions, and the Nobility Center. Media sponsorship – including various television program sponsorships for Mafahim 5, Al Rasif, The Quran Competition, Dolab Al-Alaab, Al-Khanaz and Al-Wesam (4shbab channels 1 and 2), and Canary TV channel for children. SEDCO Group Stars Launch of the SEDCO Group Stars program in 2013 marked the advent of a new era in SEDCO’s approach to manpower development. The program is designed to recognize and improve the skills of employees who show exceptional performance, behavior, and leadership skills that have contributed to boosting the Group’s quality and performance. To achieve the program’s goals, a committee consisting of one member from each SEDCO company was formed to manage the program under the direct supervision of the Group CEO. The committee reviews nominations, assesses employees’ performance, and sets criteria for nominations and selection. Annual Review 2013 53 A Brief History of SEDCO SEDCO – Saudi Economic and Development Company – was founded in 1976 by the late Sheikh Salem Bin Mahfouz, growing from a small trading and construction contracting business in Jeddah to become one of Saudi Arabia’s largest conglomerates and a global force in Shariah-compliant private wealth management. Sheikh Salem’s life story is a remarkable tale of vision and commitment that enabled him to overcome a lack of schooling and an impoverished childhood to become founder and chairman of the National Commercial Bank (NCB), the first Saudi bank, which was established in 1953 and grew to become the Middle East’s largest financial institution. When Sheikh Salem died in 1994, his estate was inherited by his widow, five sons, and seven daughters. While his son Khalid decided to concentrate his assets in the National Commercial Bank, the rest of the family focused on SEDCO as their investment and wealth- management vehicle. 54 In 1996 they formed the first SEDCO Board of Directors consisting of the four brothers – Mohammed, Saleh, Abdelelah, and Ahmed – as well as four members from the local and international business leadership. Meantime, the scale and diversity of SEDCO’s operations grew apace, focusing on long-term investments and trade opportunities. After the death of Sheikh Salem, the Company’s first Executive Committee was formed, followed by reorganization as a holding company and the establishment of the first Board of Directors to include nonfamily members. With Sheikh Mohammed as Chairman and Sheikhs Saleh, Abdelelah and Ahmed as Board members, the Company set up new strategies for growth and progress. Sheikh Mohammed led the transformation of SEDCO into a pioneering world-wide corporation, diversifying steadily into virtually every asset class available to private and institutional investors, in the process becoming a major wealth management organization working on behalf of the Bin Mahfouz family. Milestones on SEDCO’s expansion path included the release of its first product for third-party investors outside the company – the Al-Fanar Fund – in collaboration with Permal Asset Management (1998); launch of the world’s first global Islamic timber fund in partnership with UBS (2000); securing the Applebee’s franchise for Saudi Arabia (2001); acquiring 50 percent of Al Nahdi Pharmacies (2004); and launching the world’s first Islamic hedge fund, in partnership with Permal Asset Management (2003). In 2006, SEDCO acquired 30 percent of Ejada, a leading IT services provider in Saudi Arabia; and 25 percent of Dar Al Fouad, a tertiary care hospital in Egypt. Major property developments during the 1980s and early 1990s include the Al Mahmal Center in Jeddah, still considered a vibrant component of the city’s central business district; Metro West in Orlando, Florida; and the JPMorgan Chase building in Houston, Texas, which is the state’s highest skyscraper. SEDCO’s first phase of corporate restructuring and diversification was rooted in HR development, best practice work mechanisms, and outcome-based performance. The philosophy extended to the creation of the management hierarchy within the Company, attracting highly skillful asset management and investment personnel, and the establishment of dedicated operating groups for Financial Investment, Direct Investment, and Real Estate. In 2010, SEDCO Holding was established as the parent company, responsible for all wholly owned subsidiaries and overseeing partnership holdings in associate companies, in adherence to a sophisticated new governance approach based on best international practice. By separating the ownership and management of the Company, a highly effective and globally specific team was created, contributing significantly to SEDCO’s relentless progress to higher levels of success. In 2004, Shuaib Ahmed was appointed as the first CEO from outside the owning family, and SEDCO’s resolute commitment to corporate governance is part of his enduring legacy. He was succeeded in 2007 by Ahmed Banaja and in 2010 Dr. Adnan Soufi became CEO for the next three-year term, with Anees Moumina taking over from the beginning of 2013. SEDCO Capital was created from the Financial Investment Group after being licensed by the Capital Market Authority (CMA) to offer a range of asset management services to third-party investors. The Real Estate Group was reorganized into SEDCO Development, Elaf Group and Eimar Arabia. Boards were appointed for all the Group companies – each taking a principal role in the added-value process and reflecting SEDCO’s response to market changes. Today, SEDCO has successfully bridged the old and the new, building on a heritage foundation of vision, hard work and integrity to create a multinational and multi-faceted group. More than a century after the founder’s birth, Sheikh Salem’s three sons – Saleh, Abdelelah and Ahmed – continue to strategically lead the company. They are joined by non-family directors and executives who represent a formidable assembly of talent and global experience. Together, they are committed to leading SEDCO to new levels of achievement, sharing a vision to be the largest global entrepreneur in terms of Shariah compliant wealth management. Annual Review 2013 55 Awards and Industry Recognition SEDCO Group companies figured prominently in regional and international awards that recognized their achievements in their respective business sectors. Red Sea Mall and Nahdi Medical were named among Saudi Arabia’s Top 100 Brands for the first time, while Elaf maintained its record of distinction in receiving travel and tourism industry accolades. • Best Islamic Fund award from the Global Islamic Economy Summit 2013. • 4th Umrah Hajj International Tourism Fair Award • Amadeus Consistent Partnership Recognition • Hotelier Magazine: Most Powerful 50 CEOs • Global Award for New Identity Campaign • Makkah Excellence award in social responsibility • Royal Caribbean Cruises: Certificate of Appreciation • Saudi Arabia’s Top 100 Brands • Islamic Investment Institution of the Year award at the World Islamic Funds and Financial Markets Conference • GTA: Excellent results and outstanding contribution and sharing success • International Council of Shopping Centers: Middle East and North Africa award • Islamic ESG Award at the Global Islamic Finance Awards • Lufthansa Airline: Achievement Award for Valuable Support • Islamic Finance Personality of the Year at the Global Islamic Finance Awards • Turkish Airlines: Top 5 Producer Award • Best Islamic Financial Institution and Best Islamic Local Bank in Indonesia for the fifth successive year • Saudi Excellence in Tourism Awards: Best Travel Agency • Most Innovative Islamic Bank for the second year running • Best Private Equity Fund Award at the Partners Group Awards • WHUC Hajj Excellence Award • Saudi Excellence in Tourism Awards: Best Service Excellence Personal • Best Business Destination Award • Saudi Tourism ATM Award 56 Annual Review 2013 57 Contact Directory SEDCO Holding www.sedco.com SEDCO Capital www.sedcocapital.com PO Box 4384, Jeddah 21491 Kingdom of Saudi Arabia Tel +9661 2 215 1500 Fax+9661 2 215 1590 Ejada PO Box 4384, Jeddah 21491 Kingdom of Saudi Arabia Tel +9661 2 215 1500 Fax+9661 2 690 6599 Al Mahmal Trading www.ejada.com www.almahmal.com SEDCO Development PO Box 55471, Riyadh 11534 Kingdom of Saudi Arabia Tel +9661 1 472 2277 Fax+9661 1 472 4772 PO Box 22474, Jeddah 21495 Kingdom of Saudi Arabia Tel +9661 2 644 0800 Fax+9661 2 643 8375 PO Box 140667, Jeddah 21333 Kingdom of Saudi Arabia Tel +9661 2 690 6800 www.sedcodevelopment.com Fax+9661 2 690 6899 Al Mahmal Development Elaf Group PO Box 13541, Jeddah 21414 Kingdom of Saudi Arabia Tel +9661 2 664 1233 Fax+9661 2 665 2830 Arabian Farms PO Box 1528, Al-Khobar 31952 Kingdom of Saudi Arabia Tel +9661 3 857 4007 Fax+9661 3 857 2407 Dar Al Fouad Hospital PO Box 15575, Jeddah 21454 Kingdom of Saudi Arabia Tel +9661 2 215 1500 Fax+9661 2 215 1578 Tazweid PO Box 51994, Jeddah 21553 Kingdom of Saudi Arabia Tel +9661 2 692 9475 Fax+9661 2 682 9480 Egypt Hydrocarbon Company (EHC) 1 Sphinx Square, Mohandessin, Giza, Egypt Tel +202 3 344 4774 Fax+202 3 344 4776 Al Nakheel Centre PO Box 23959, Jeddah 21436 Kingdom of Saudi Arabia Tel +9661 2 669 6636 / 669 6632 Fax+9661 2 669 6624 www.elafgroup.com Auto World www.autoworld.com.sa Intimaa www.intimaa.com Tarfeeh www.aeclksa.net PO Box 19981, Jeddah 21445 Kingdom of Saudi Arabia Tel +9661 2 644 0800 www.almahmalcenter.com Fax+9661 2 643 8375 www.arabianfarms.ae www.daralfouad.org www.tazweid.com The Touristic Zone, 6th of October City, Giza, 12568, Egypt Tel +202 3 835 6040 Fax+202 3 835 6050 P.O.Box 3569 Jeddah 23513 Kingdom of Saudi Arabia Tel.+9661 2 2151500 Fax+9661 2 6906877 www.applebeeskda.com www.chinagateksa.com Nahdi Medical Company PO Box 17129, Jeddah 21484 Kingdom of Saudi Arabia Tel +9661 2 657 6464 Fax+9661 2 657 6455 Tent Souk PO Box 30997, Jeddah 21487 Kingdom of Saudi Arabia Tel +9661 2 643 7924 Fax+9661 2 643 8532 PO Box 54320, Jeddah 21514 Kingdom of Saudi Arabia Tel +9661 2 215 1551 Fax+9661 2 215 1543 Golden Belt Compound PO Box 30946, Al Khobar 21952 Kingdom of Saudi Arabia Tel +9661 3 882 6674 Fax+9661 3 882 5135 PO Box126356, Jeddah 21352 Kingdom of Saudi Arabia Tel +9661 2 692 9270 Fax+9661 2 234 6280 Bank Muamalat Indonesia Jalan Jenderal Sudirman No. 2, Jakarta 10220, Indonesia Tel +61 21 251 1414, 251 1451 Fax+62 21 251 1517, 251 2328 PO Box 55161, Jeddah 21534 Kingdom of Saudi Arabia Tel +9661 2 692 8102 Fax+9661 2 692 8101 Methak Investment Holding PO Box 55471, Riyadh 11534 Kingdom of Saudi Arabia Tel +9661 1 472 2277 Fax+966 1 472 4772 Salem Bin Mahfouz Foundation www.nahdi.sa Red Sea Markets www.redseamall.com Ewaan www.ewaan.com.sa Bonnon Coffee www.bonnoncoffee.com Universal Shelves 58 www.macaronigrill.com PO Box 14864, Dubai United Arab Emirates Tel +971 4 8321361 Fax +971 4 8321363 www.muamalatbank.com www.methak.com www.sbmf.org.sa PO Box 4384, Jeddah 21491 Kingdom of Saudi Arabia Tel +966 12 690 6534 Fax +966 12 690 6767 PO Box 5792, Jeddah 21432 Kingdom of Saudi Arabia Tel +96612 2151500 Fax+96612 6906812 FRESH EGGS