The 2016 NPF Program and Exhibit Hall Guide
Transcription
The 2016 NPF Program and Exhibit Hall Guide
Nashville 2016 PROGRAM GUIDE FEATURED PLAYLIST > EDUCATION NETWORKING MAILING Gaylord Opryland Hotel and Convention Center SHIPPING TECHNOLOGY MARCH 20-23, 2016 U P G R A D E TO BCC MAIL MANAGER S E R I O U S L Y. B O OT H 4 0 0 YOUR TICKET. NE IT O A D M PA S S VIP ith March Madness in full force, there is no better time to focus on your own march — coaching your team to victory. YOUR TEAM. EXPLORE WINNING APPROACHES to Seamless Acceptance with our industry experts OPTIMIZE eCOMMERCE FULFILLMENT with innovative encoding, labeling & sorting technologies INCREASE THE VALUE OF MAIL with innovative software and finishing tools REDUCE DOWNTIME and increase operational efficiency with proactive multi-vendor services Oh, and WE REALLY DO HAVE YOUR TICKETS to the April 2, 2016 NRG Stadium, Houston, Texas S H A P I N G T H E F U T U R E OF MAIL AND COMMERCE www.bellhowell.net • 800 220 3030 ADMIT ONE VIP PASS 2016 NCAA Division 1 Men’s Basketball FINAL FOUR! FEATURES Welcome! Postmaster General Welcome Mailing Industry Focus Group Welcome to the 2016 National Postal Forum in Nashville TN – Music City USA! Seize your opportunity to create your own success track by experiencing all you can during the next four days of education, technology and innovation! It’s all here at the beautiful Gaylord Opryland Hotel and Convention Center. PCC Opening Session USPS Officer Led Sessions On-site USPS Certification Enjoy music to your ears when you take part in over 120 NPF workshops and sessions designed to boost your knowledge and move your business forward! Discover new strategies and best practices that can take your career to the top of the charts. 120+ Workshops Innovative Exhibit Hall Partnership Recognition The mailing and shipping industry’s most premier thought leaders, teachers and innovators are here to help you create your own success. Strike the right chords and conversations during the many NPF networking events. Explore new innovations in the largest-ever industry Exhibit Hall and gain insights, opportunities and new solutions that will take you to the next level. TRACKS Customer Acquisition and Loyalty Use this Program and Exhibit Hall Guide to navigate and fine-tune your 2016 NPF experience! Tune in to success and enjoy all that the NPF and Nashville has to offer! Mail Operations Management and Professional Development Shipping and Packaging Solutions NETWORKING NPF Welcome and Areas’ Reception PCC Reception Lunch and Dessert Breaks Peer-to-Peer Roundtables Exhibitors’ Reception Closing Event at the Wildhorse Saloon © 2016 United States Postal Service. The following are among the many trademarks owned by the United States Postal Service: USPS®, US Postal Service®, United States Postal Service®, Postal ServiceTM, ACSTM, APCTM, CASS CertifiedTM, FASTTM, NCOALink®, Parcel Select®, CONFIRM®, PostalOne!®, e-VS®, Priority Mail®, Express Mail®, Standard MailTM, First-Class Mail®, Critical MailTM, Delivery ConfirmationTM, Signature ConfirmationTM, Inteligent Mail®, IMbTM and PCC®. This is not a comprehensive list of all Postal Service marks. See our privacy policies at usps.com. National Postal Forum PROGRAM GUIDE 7 USPS Postmaster General Welcome 8 NPF Chairman Welcome 9 2016 NPF Program Overview 10 NPF Featured Events 12 Daily Highlights 16 USPS Officer Led Sessions 18 USPS National Awards 20 PCC Events 22 USPS Certification Courses 23 Workshops and Sessions EDUCATION NETWORKING MAILING SHIPPING TECHNOLOGY 2016 NPF PROGRAM GUIDE 3 Accelerating Next To help you accelerate faster we’ve created a new company. One totally focused on what’s next for your organization. © Copyright 2016 Hewlett Packard Enterprise Development LP. DOWNLOAD THE APP AT USPSAR.COM USPS AR APP SCAN THE IMAGE and FEEL THE RUSH! LOOKING FOR ANOTHER THRILLING EXPERIENCE? Mail has changed the game again, bringing the power of paper and pixels together. From visual QR codes that launch dynamic videos, to mind-blowing Augmented Reality experiences, to vivid colors and textures that grab attention and inspire — now is the time to create Irresistible Mail. LEARN MORE ABOUT THESE GAME-CHANGING ADVANCES AT “I RRES IS T I BLE MAIL: WHE RE PAPE R AND PI XE LS CO NVE R G E ” A PRESENTATION BY GARY REBLIN, Vice President of New Products & Innovation ©2016 United States Postal Service®. All Rights Reserved. The Eagle Logo is among the many trademarks of the U.S. Postal Service®. Monday, March 21 1:30 – 2:30 pm Delivering first class solutions for complex challenges Complex issues present new opportunities to be more efficient, sustainable, and innovative. Our deep public and private sector experience is powered by people that deliver a full spectrum of services and solutions across strategy and operations, enhanced data analytics, and excution to organizations world-wide. Whether capturing the impact of geospatial technology on process and delivery improvements, or embracing the synergies between physical and digital postal consumer needs, Deloitte innovates with Posts to help meet the operational challenges of today and tomorrow. Deloitte stands ready to be stronger together. See how at www.deloitte.com/us/NPF2016 As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2016 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited 6 TUNE IN TO SUCCESS Postmaster General Welcome Dear 2016 National Postal Forum Attendees: Thank you for attending the National Postal Forum, the showcase event for America’s mailing industry. With more than 3500 attendees and 110 exhibitors, the National Postal Forum plays a vital role in bringing our industry together. We share best practices, showcase new technologies, and create valuable connections and opportunities to grow your business. We are excited to be here in Nashville, America’s Music City. This year’s theme, Tune in to Success, is more relevant now than ever before as our industry must continue to change and evolve with the times. Join me to learn how the United States Postal Service is tuning in to our customers’ needs by adapting new technologies and marketing platforms to engage mail users of all ages. We are a service industry, dedicated to increasing the value of mail for all of our consumers. The Forum is an important venue for us to collaborate, share ideas, and work to achieve success as we build the future together. This year we are offering more than 120 workshops and other educational opportunities tailored to small businesses, mail service owners and providers, software developers, equipment manufacturers, letter shops, and the entire mail supply chain. I invite you to join us during Monday morning’s general session to hear more about new innovations and industry best practices that drive greater returns on mailing and shipping activities. On Tuesday, we will continue the conversation as we share insights into the latest marketing innovations. Thank you, again, for joining us for this year’s National Postal Forum. I look forward to seeing you over the next week. Sincerely, Megan J. Brennan Postmaster General and Chief Executive Officer US Postal Service 2016 NPF PROGRAM GUIDE 7 NPF Chairman Welcome Dear Forum Attendees: Welcome to the 2016 National Postal Forum in the Music Capital of the world — Nashville, Tennessee! The Gaylord Opryland is the perfect venue to bring the leaders of the Mailing Industry together. We continue to improve and enhance your Forum experience, and this year you will see the results of the team’s efforts! Robert O’Brien, Treasurer Michael J. Genick, Secretary Anita Bizzotto, Director William P. Galligan Jr., Director Education and networking are the primary reasons you have told us that you attend the Forum. This year the workshops have been expanded to include many new learning opportunities, with an emphasis on how to use the Mail to Grow Your Business! Certification is essential to your career and the growth of your business. In 2015 we added the Executive Mail Center Manager Certification and this year have added the highly requested Certified Direct Mail Professional. These comprehensive courses typically taught in Oklahoma, have been brought here to the Forum for your convenience and added value to your registration. On Monday morning at 8:00 am, Postmaster General and Chief Executive Officer, Megan Brennan will reveal how the USPS is closing the transactional gap to enhance mail value and the customer experience. Also, attend Tuesday’s General Session with Chief Marketing and Sales Officer Jim Cochrane as he discusses the future of the marketplace. At the Wednesday lunch the NPF will recognize Partners and Sponsors and Olympic Skater, Scott Hamilton will remind us that with fortitude and determination anything is possible. We have also made changes to your networking opportunities at the Forum, back by popular demand is the PCC Reception. Since Sunday is a full day of education, we are continuing a lunch-on-the-go. The Welcome & Areas’ Receptions on Sunday evening are separated into the seven USPS areas in order for you to start your Forum experience with peers. Networking continues from continental breakfasts and lunches until the Closing Event at the Wildhorse Saloon Wednesday evening. Finally, don’t miss the opportunity to visit with over 110 of the leading companies in the industry’s premier Exhibit Hall! Pierce Myers, Director Welcome to Music City! Sincerely, Maureen Goodson, Executive Director 8 TUNE IN TO SUCCESS Joyce McGarvy Chairman of the Board National Postal Forum Joyce McGarvy, Chairman 2016 NPF Program Overview SATURDAY, MARCH 19, 2016 6:00 AM - 4:00 PM 12:00 PM - 5:00 PM Habitat for Humanity Build NPF Charity Golf Outing SUNDAY, MARCH 20, 2016 9:00 AM - 10:30 AM 9:00 AM - 10:00 AM 10:15 AM - 11:15 AM 11:00 AM - 12:30 PM 11:30 AM - 12:30 PM 12:30 PM - 1:30 PM 1:30 PM - 2:30 PM 2:45 PM - 3:45 PM 4:00 PM - 5:00 PM 5:30 PM - 7:00 PM National Meeting of Mailing Industry Area Focus Groups Period 1 Workshops Period 2 Workshops PCC Opening Session Period 3 Workshops Lunch Period 4 Workshops and NPF Orientation Session Period 5 Workshops Period 6 Workshops Welcome and Areas’ Reception MONDAY, MARCH 21, 2016 8:00 AM - 9:30 AM 9:30 AM - 4:00 PM 11:00 AM - 12:00 PM 12:00 PM - 1:30 PM 1:30 PM - 2:30 PM 2:45 PM - 3:45 PM 4:00 PM - 5:00 PM 8:00 PM - 10:00 PM Opening General Session - PMG Keynote Address Exhibit Hall Open Period 7 Workshops Lunch in the Exhibit Hall Period 8 Workshops Period 9 Workshops Period 10 Workshops and Peer-To-Peer Roundtables PCC Reception TUESDAY, MARCH 22, 2016 8:00 AM - 9:30 AM 9:30 AM - 2:00 PM 11:00 AM - 12:00 PM 12:00 PM - 1:30 PM 1:30 PM - 2:30 PM 2:45 PM - 3:45 PM 4:00 PM - 5:00 PM 5:00 PM - 6:30 PM General Session - CMSO Address Exhibit Hall Open Period 11 Workshops Lunch in the Exhibit Hall Period 12 Workshops Period 13 Workshops Period 14 Workshops Exhbitors’ Reception, Exhibit Hall Open WEDNESDAY, MARCH 23, 2016 8:00 AM - 9:00 AM 9:00 AM - 12:00 PM 12:00 PM - 2:00 PM 2:00 PM - 3:00 PM 3:15 PM - 4:15 PM 4:30 PM - 5:30 PM 7:00 PM - 10:00 PM Period 15 Workshops Exhibit Hall Open NPF Partnership Recognition Luncheon Period 16 Workshops Period 17 Workshops Period 18 Workshops Wildhorse Saloon Closing Event All events are held at the Opryland Gaylord Convention Center unless otherwise noted. 2016 NPF PROGRAM GUIDE 9 2016 NPF Featured Events Throughout the next four days you’ll find extraordinary NPF opportunities from which to benefit, including comprehensive educational workshops, special sessions, industry exhibits, and access to industry and USPS experts. Here are several special features to include in your 2016 NPF agenda First-Time Attendees USPS Sales Exhibit Booth Helping those who are new to the NPF or the mailing industry is an important part of the NPF mission. That’s why first-year attendees have a blue dot on their name badges – so veteran attendees can welcome them and offer assistance! If this is your first year at the NPF, look for anyone wearing a “STAFF” ribbon or NPF badge if you have questions or need help – and be sure to attend the Forum Orientation Session - 1:30 pm in room Bayou E to learn more about how to get the most out of your NPF experience! Ryman Exhibit Hall C – Booth # 324 NPF Information Center The USPS Sales Exhibit Booth offers you another opportunity to see how they seamlessly align with your business needs. Try your hand at the USPS Package Memory Game and see if you can be the high score of the day. There is also an opportunity to get your picture taken at their photo booth and receive a pre-paid postage postcard of you that you can send back home. USPS also has a digitally enhanced mail area that will show how AR pieces can come to life. Stop by and talk with a postal representative who can give you new ideas and offer complete solutions to your business needs. Convention Center Bayou/Canal Room Level When in doubt, head to the NPF Information Center! We’re here to answer any questions you may have about the Forum schedule, session locations, Exhibit Hall and more – just stop by and a knowledgeable staff member will be on hand to get you the answers you need. USPS Retail Station Ryman Exhibit Hall C Foyer The USPS retail station is available for all your mailing and shipping needs. Stop by to shop, wrap and ship your packages! Hours: Monday – Wednesday, 9:00 AM – 4:00 PM Convenient NPF Mailing Service Take advantage of the free USPS Priority Mail Flat Rate Box at participating exhibitor booths or the USPS Retail Station. You’ll receive free postage ($13.45) donated by the exhibitors below. After you collect your postage and box, drop your package off at the USPS Retail Station in the Convention Center Ryman Hall C Foyer. FP Mailing Solutions�������������������������������������� Booth #436 Neopost USA��������������������������������������������������� Booth #200 Pitney Bowes Inc�������������������������������������������� Booth #116 Stamps.com/Endicia�������������������������������������� Booth #318 10 TUNE IN TO SUCCESS USPS Consultation Center Ryman Exhibit Hall C – Booth # 542 Check out the new consultation area, which allows you to get expert advice from Industry and Postal representatives each day. Offering one-on-one exchanges of ideas, best practices and information so you can enhance professional skills. Consultation center hours include: Monday................................................ 9:30 AM – 4:00 PM Tuesday............................................... 9:30 AM – 2:00 PM 5:00 PM – 6:30 PM Wednesday......................................9:00 AM – 12:00 PM US Postal Inspection Service Response Vehicle Ryman Exhibit Hall C – Booth # 742 Who protects your mail? They do! The U.S. Postal Inspection Service is one of the Postal Service’s best-kept secrets. Let them take you behind the scenes and show you how they can protect your business by securing your mail center. The work they do, every day, assures millions of postal customers that they can depend on the security, privacy, and reliability of U.S. Mail. They add value that no other mail service can provide. Come see their specialty response vehicle at booth 742. Mailing Industry Resource Pavilion Enhanced NPF Solutions Theater Ryman Exhibit Hall C – Aisle 100 Ryman Exhibit Hall C – Booth # 244 The gathering place for all mailing industry professionals, the Mailing Industry Resource Pavilion consolidates an incredible assortment of organizations from the mailing community all in one place. This is where you’ll find the resources to help develop your career and increase your knowledge – providing services and education to individuals and businesses involved in the mailing profession. Expand your knowledge, participate in conversation or relax and enjoy a variety of mini-sessions scheduled throughout the Forum. In the heart of the Exhibit Hall find the solutions you seek, plus have the opportunity for one-on-one time with various Postal and Industry experts. See the full schedule of mini-sessions below. Don’t miss it, admission is free! Sponsored by: Epicomm (Formerly AMSP/NAPL/NAQP) WiFi Station Ryman Exhibit Hall C – Booth #236 Internet at your fingertips! The WiFi Station is available to all attendees visiting the Exhibit Hall. Search for sessions, products, exhibitor services, or even access your NPF personal planner. Plus, you can recharge your devices and social activities by connecting to your Twitter, Facebook or LinkedIn accounts! Sponsored by: HPE and Intel NPF Solutions Theater Presentation Schedule – Booth # 244 Monday’s Feature Presentations 10:00 AM – 10:20 AM 10:30 AM – 10:50 AM 12:30 PM – 12:50 PM 1:00 PM – 1:20 PM What the Mailing Industry Thinks About the USPS: The Industry Speaks Out – David J. Steinhardt, Idealliance Your Hybrid Sales Team – Mike Philie, Epicomm 2016’s Path to Profit for the Print, Mail and Fulfillment Industries – John Foley Jr., interlinkONE/Grow Socially Postal Pricing 101 – Jessica Lowrance, PostCom Tuesday’s Feature Presentations 10:00 AM – 10:20 AM 10:30 AM – 11:00 AM 12:30 PM – 12:50 PM 1:00 PM – 1:20 PM The Backbone of Mail Preparation: What You MUST Know about Mail.dat® Files – Bob Schimek, Satori Software Business Transformation – The Three P’s – Mike Philie, Epicomm Rate Outlook After Exigency – Leo Raymond, Epicomm 3 Things to Do to Get Ready For Full Service Assessments – Leo Raymond, Epicomm Wednesday’s Feature Presentations 9:30 AM – 9:50 AM 10:00 AM – 10:20 AM 10:30 AM – 11:00 AM The Future of Direct Mail – Coakley Workman, US Postal Services EDDM Workshop - Lee Garvey, Click2Mail.com Using Direct Mail to Grow Your Business – Dave Lewis, SnailWorks Sponsored by: Epicomm (Formerly AMSP/NAPL/NAQP) 2016 NPF PROGRAM GUIDE 11 NPF Daily Highlights SUNDAY, MARCH 20, 2016 National Meeting of Mailing Industry Area Focus Groups! Period 5 .................................................. 2:45 PM – 3:45 PM Period 6 .................................................. 4:00 PM – 5:00 PM NPF Welcome and USPS Areas’ Receptions Governor’s Ballroom A | 9:00 AM – 10:30 AM Presidential Ballroom | 5:30 PM – 7:00 PM Join us as Chief Operations Officer and Executive Vice President Dave Williams leads panel discussions centered on Service, Visibility and Political & Election Mail. Hear industry and postal experts share strategies, explore partnership opportunities to grow and improve effectiveness, and how these best practices can be leveraged by the industry. Open to all NPF attendees! Start your 2016 Nashville NPF experience on a high note. Join old friends and make new ones when the NPF gets underway with a combined Welcome Reception and seven individual USPS Area Receptions. PCC Opening Session Governor’s Ballroom A | 11:00 PM –12:30 PM Hosted By James Nemec, VP, Consumer and Industry Affairs, US Postal Service This insightful session features USPS Officers and the leaders of the National PCC Advisory Committee. Hear about the USPS’ strategic direction and the USPS commitment to the long-standing PCC partnership, as well as the future strategic initiatives to ensure the continued growth and viability of the PCC Network. All NPF attendees are encouraged to attend this interactive session. Sponsored by: American Bank Note Company NPF Lunch Presidential Ballroom | 12:30 PM – 1:30 PM For your convenience and enjoyment, boxed lunches are back! Enjoy lunch and meet up with old friends! NPF Orientation Session Room Bayou E | 1:30 PM – 2:30 PM Sponsored by: Newgistics, Inc. MONDAY, MARCH 21, 2016 Continental Breakfast Delta Ballroom Foyer | 7:00 AM – 8:00 AM Enjoy Continental Breakfast before the Postmaster General’s Opening General Session. Sponsored by: Firstlogic Solutions, LLC, IBM Global Business Services, Kirk-Rudy, Inc., Midwest Direct, OSM Worldwide, SG360°, Siemens Postal, Parcel & Airport Logistics, TEC Mailing Solutions, LLC, Tension Corporation, Victory Packaging, Vitronic Machine Vision, Ltd. PMG Opening General Session Delta Ballroom | 8:00 AM – 9:30 AM Postmaster General and Chief Executive Officer, Megan Brennan takes the stage to reveal how the USPS is closing the transactional gap to enhance mail value and the customer experience. Take note as the Postal Service strategic vision and tactics are unveiled and how they can empower the mailing industry. The Sunday Forum Orientation session was created to acquaint first-time attendees with all the NPF has to offer. You’ll also learn how to earn a USPS Professional Training Certificate and hear other helpful ideas for making your first-time NPF a successful experience. Sean Joyce, President Omega Consultants Sponsored by: Assurety Consulting Inc. Educational Workshops Bayou and Canal Level Rooms Period 1.................................................9:00 AM – 10:00 AM Period 2 ............................................. 10:15 AM – 11:15 AM Period 3 .............................................11:30 AM – 12:30 PM Period 4 .................................................. 1:30 PM – 2:30 PM 12 TUNE IN TO SUCCESS Megan J. Brennan Postmaster General and CEO US Postal Service Exhibit Hall Official Opening Ryman Exhibit Hall C | 9:30 AM Join in the celebration and see innovation in action as we officially open the 2016 NPF Exhibit Hall! Exhibit Hall — Ryman Exhibit Hall C Exhibit Hall Hours 9:30 AM – 4:00 PM TUESDAY, MARCH 22, 2016 Continental Breakfast Delta Ballroom Foyer | 7:00 AM – 8:00 AM Start your day right with Continental Breakfast! Exclusive Exhibit Hall Hours 9:30 AM – 11:00 AM 12:00 PM – 1:30 PM Educational Workshops Bayou and Canal Level Rooms Period 7 ��������������������������������������������������11:00 AM – 12:00 PM Period 8 ........................................................1:30 PM – 2:30 PM Period 9 ........................................................2:45 PM – 3:45 PM Period 10 .....................................................4:00 PM – 5:00 PM Lunch and Dessert Break Ryman Exhibit Hall C | 12:00 PM – 1:30 PM You won’t want to miss Monday’s “power lunch” in the exhibit hall! It’s a great opportunity to renew ties with old acquaintances and make new connections. Sponsored by: ALG Worldwide Logistics, DHL eCommerce Firstlogic Solutions, LLC, Tension Corporation, Vitronic Machine Vision, Ltd. Peer-to-Peer Roundtables Governor’s Ballroom B | 4:00 PM – 5:00 PM Learn new perspectives and exchange innovative ideas at the NPF Peer-to-Peer Roundtables Session. Attendees will have the opportunity to discuss relevant issues that cover a variety of topics – there is something for everyone! Attendees will not need to pre-register and can select their table topic upon arrival. Tables will be filled on a first-come first-served basis. Sponsored by: American Bank Note Company PCC Reception Sponsored by: Firstlogic Solutions, LLC, IBM Global Business Services, Kirk-Rudy, Inc., Midwest Direct, OSM Worldwide, SG360°, Siemens Postal, Parcel & Airport Logistics, TEC Mailing Solutions, LLC, Tension Corporation, Victory Packaging, Vitronic Machine Vision, Ltd. Tuesday General Session Delta Ballroom | 8:00 AM – 9:30 AM Welcome to the Experience Economy Industry Insights for Designing Moments that Matter Jim Cochrane, USPS Chief Marketing and Sales Officer and Executive Vice President, will welcome thought leaders and industry pioneers to discuss how emerging technologies and consumer trends are shaping our experiences with brands. With the changing nature of mail and e-commerce, the rulebook for marketers is evolving. What will drive results in tomorrow’s business landscape? How do the world’s leading brands view the future of mail? Attend this session and find out! James P. Cochrane Chief Marketing and Sales Officer and Executive Vice President US Postal Service Educational Workshops Bayou and Canal Level Rooms Period 11�����������������������������������������������11:00 AM – 12:00 PM Period 12 �������������������������������������������������� 1:30 PM – 2:30 PM Period 13 ���������������������������������������������������2:45 PM – 3:45 PM Period 14����������������������������������������������������4:00 PM – 5:00 PM Presidential Ballroom D | 8:00 PM – 10:00 PM It’s back! By popular demand, the traditional PCC Reception has returned for you to network with old PCC members and meet new ones. Feel free to bring your boots and kick up your heals with live entertainment provided by the Karen Waldrup Band. 2016 NPF PROGRAM GUIDE 13 TUESDAY, MARCH 22, 2016 Continued Exhibit Hall Exhibit Hall Hours - Exclusive 9:00AM –12:00 PM Grand Prize Drawings Exhibit Hall — Ryman Exhibit Hall C Ryman Exhibit Hall C – NPF Wednesday Prize Drawing Stage | 11:00 AM Exclusive Exhibit Hall Hours On Wednesday at 11:00 AM gather in the back of the hall where prizes will be raffled. See if you are one of the lucky winners of the onsite APP game or one of the prizes given away by the exhibitors. Exhibit Hall Hours 9:30 AM – 2:00 PM 9:30 AM – 11:00 AM 12:00 PM – 1:30 PM 5:00 PM – 6:30 PM Exhibit Hall Reception APP Gaming Sponsors: Accenture, BCC Software, Engineering Innovation, Inc., SoBran, Inc., U-PIC Insurance Services, Victory Packaging Lunch and Dessert Break Exhibitors with Prize Drawings:, Pallet Wrapz, Inc. Trend Offset Printing 5:00 PM – 6:30 PM Ryman Exhibit Hall C | 12:00 PM – 1:30 PM Make plans to “do lunch” in the NPF exhibit hall on Tuesday! It’s the ultimate way to multi-task – networking with peers while refueling with a delicious lunch. Sponsored by: ALG Worldwide Logistics, DHL eCommerce, Firstlogic Solutions, LLC, Tension Corporation, Vitronic Machine Vision, Ltd. Exhibitors’ Reception Ryman Exhibit Hall C | 5:00 PM – 6:30 PM Mix and mingle with industry wide leaders in the NPF exhibit Hall and tune in to success! NPF Partnership Recognition Luncheon with Special Guest Scott Hamilton Delta Ballroom | 12:00 PM – 2:00 PM Attendees with full-registration privileges are invited to attend a seated luncheon while NPF and USPS officials recognize key industry sponsors and partnerships that have assisted in shaping a successful NPF. What’s more, enjoy special guest speaker Scott Hamilton – one of the most recognized figure-skating stars, Olympic Gold Medalist, television broadcaster, performer, producer, best-selling author, humanitarian, and cancer and brain tumor survivor as he shares how he has found that with fortitude and determination, anything is possible. Sponsored by: Pitney Bowes, Inc. WEDNESDAY, MARCH 23, 2016 Continental Breakfast Ryman Exhibit Hall C | 9:00 AM – 10:00 AM Start your day with a complimentary continental breakfast. Sponsored by: Firstlogic Solutions, LLC, IBM Global Business Services, Kirk-Rudy, Inc., Midwest Direct, OSM Worldwide, SG360°, Siemens Postal, Parcel & Airport Logistics, TEC Mailing Solutions, LLC, Tension Corporation, Victory Packaging, Vitronic Machine Vision, Ltd. Educational Workshops Bayou and Canal Level Rooms Period 15 ...................................... 8:00 AM – 9:00 AM Period 16 ...................................... 2:00 PM – 3:00 PM Period 17 ...................................... 3:15 PM – 4:15 PM Period 18 ...................................... 4:30 PM – 5:30 PM 14 TUNE IN TO SUCCESS Closing Event at the Wildhorse Saloon Wildhorse Saloon 120 2nd Ave N, Nashville, TN 37201 7:00 PM – 10:00 PM On Wednesday evening gather with your colleagues, fellow attendees and new acquaintances as we celebrate another successful NPF. Enjoy beautiful downtown Nashville at the famous Wildhorse Saloon. Put on your cowboy boots and enjoy the music that makes Nashville the country music capital of the world! Shutte buses depart from the Delta Portico beginning at 6:30 PM. Copyright IBM Corporation 2016 USPS Executive Leadership Team and Officer Led Sessions National Meeting of Mailing Industry Area Focus Groups Sunday, Period 1 | 9:00 AM – 10:30 AM RM: Governor’s Ballroom A Join us as Chief Operations Officer and Executive Vice President David Williams leads panel discussions centered on Service, Visibility and Political & Election Mail. Hear industry and postal experts share strategies, explore partnership opportunities to grow and improve effectiveness, and how these best practices can be leveraged by the industry. We encourage PCC members and all NPF attendees to participate. Don’t miss this extraordinary session. David E. Williams Chief Operating Officer and Executive Vice President US Postal Service PCC Opening Session Sunday, Period 2-3 | 11:00 AM – 12:30 PM RM: Governor’s Ballroom A Hosted By James Nemec, VP, Consumer and Industry Affairs, US Postal Service This insightful opening session features USPS Officers and the leaders of the National PCC Advisory Committee. Hear about the USPS’ strategic direction and the USPS commitment to the long-standing PCC partnership, as well as the future strategic initiatives to ensure the continued growth and viability of the PCC Network. All NPF attendees are encouraged to attend this interactive session. James P. Cochrane Chief Marketing Officer and Executive Vice President US Postal Service James A. Nemec Vice President, Consumer and Industry Affairs US Postal Service Cliff Rucker Vice President, Sales US Postal Service Judy de Torok Manager, Industry Engagement and Outreach US Postal Service Ellie Alexander Director, Wealth Management Sales DST Retirement Solutions Sponsored by: American Bank Note Company Postal Innovations in Delivery and Sales Sunday, Period 5 | 2:45 PM – 3:45 PM RM: Governor’s Ballroom A The USPS is connecting people and products by transforming the delivery experience using the power of information, infrastructure and technology. Customer delivery expectations continue to evolve, and the Postal Service has increased days, times and types of delivery in many markets nationwide. The growing marketing strategies behind Sunday delivery, same-day delivery, Metro Post, Grocery delivery and Ship from Store will be among the topics covered in this dynamic session. Additionally, updates on the USPS’ tracking systems, MY USPS, and the future of text alerts as part of the USPS’ speed to value philosophy will be shared. Ed Phelan Vice President, Delivery Operations US Postal Service Megan Brennan Postmaster General and Chief Executive Officer US Postal Service Cliff Rucker Vice President, Sales US Postal Service Simplifying the Commercial Mailing Experience Monday, Period 7 | 11:00 AM – 12:00 PM RM: Governor’s Ballroom A Ron Stroman Deputy Postmaster General & Chief Government Relations Officer US Postal Service David E. Williams Chief Operating Officer and Executive Vice President US Postal Service 16 TUNE IN TO SUCCESS Learn first-hand how the USPS continues to transform and simplify the commercial mailer’s experience. This informative session will provide mailers with an inside look at how the USPS is modernizing the mail entry, verification, payment and induction processes. Learn how the Postal Service is enhancing the customer experience by delivering first-contact solutions through the Premier Business Mail Entry Unit initiative and providing mailers with easy access to important information with the creation of the “Publication for Streamlined Mail Entry.” Mailers will also learn about enhancements to programs such as electronic Verification System, eInduction and Seamless Acceptance, Payment Modernization and how Full-Service intelligence sets the stage for streamlining the acceptance and induction processes. Pritha Mehra Vice President Mail Entry and Payment Technology US Postal Service Sponsored by: Click2Mail.com Irresistible Mail: Where Paper and Pixels Converge Monday, Period 8 | 1:30 PM – 2:30 PM RM: Governor’s Ballroom A We live in an era of sweeping technology growth and change. Great opportunities emerge for those who adapt and make smart use of new capabilities. Mail is also evolving, allowing mailers and marketers to leverage the unique value of mail as a tactile medium and create new and powerful experiences by seamlessly connecting mail with digital content to help drive engagement and response. Review the truly Irresistible Mail that the industry has produced in the last year, and vote for your favorites! Learn about the Irresistible and exciting new technologies for 2016 that leverage the value of the physical mailpiece, and catapult engagement levels to new heights by layering in coordinated digital tools and experiences. You’ll gain insights into new USPS mailing initiatives and the exciting opportunities that will continue to drive Irresistible Mail experiences into the future! Shipping Solutions and Simplifications for International Mailers Tuesday, Period 11 | 11:00 AM – 12:00 PM RM: Canal A The USPS has been focused on strategies to simplify its global products to support seamless global ecommerce with fewer borders. Make plans to attend this session if you are a business that wants to improve and expand your global presence. The USPS can assist you developing an international shipping strategy worldwide and particularly in countries and regions of the world expecting tremendous growth Giselle Valera Vice President, Global Business US Postal Service Data Insights and Analytics: An Informed Approach to Mail and Package Visibility Tuesday, Period 12 | 1:30 PM – 2:30 PM RM: Governor’s Ballroom A The mailing industry is being transformed by a wave of innovation and information. The USPS has blended the power of these initiatives and has visibility into the mail in a way that can transform how you work with your customers. This session will spend time reviewing the type of data available through use of the IMpb and the IMb and how this information now provides insights into customer behavior. Informed visibility is a game changer for the industry and if you want insights into mail inventory, real-time service performance diagnostics and how the USPS is revolutionizing the art of the possible into reality, this session is a must-attend for you. Robert Cintron Gary Reblin Vice President, New Products and Innovations US Postal Service Vice President, Enterprise Analytics US Postal Service Sponsored by: Northrop Grumman Corporation Wednesday, Period 16 | 2:00 PM – 3:00 PM RM: Canal E Staying Alive! Surviving and Preparing for the Worst-Case Scenario Monday, Period 9 | 2:45 PM – 3:45 PM RM: Canal E In today’s world, having a plan to stay safe at home and at work are necessary. The USPS Inspection Service is prepared to give you pointers and tips on how to protect your mailroom from a variety of threats. Surviving and preparing for worst-case scenarios, implementing strategies to protect yourself and your co-workers and having communication plans that are shared with your employees ahead of time are all elements of the precautions that today’s mailers need to have in place. CyberSafe Every organization should actively protect its employees, sensitive information and bottom line from internet fraud and cyber schemes. USPS’ CISO discusses tactics for creating an organizational culture that prioritizes cyber security. This session will provide useful information to industry partners for conducting business online and with the USPS. Greg Crabb A/Vice President, Chief Information Security Officer and Digital Solutions US Postal Service Guy Cottrell Chief Postal Inspector US Postal Inspection Service 2016 NPF PROGRAM GUIDE 17 2016 USPS National Awards Congratulations! Each year at the NPF the USPS is pleased to recognize companies for their continued success within the mailing industry. These companies have demonstrated leadership, superior execution, and innovation through creative use of postal products and services to excel. The 2016 awards honor the best in class in two categories: Mail Technology and Mail Innovation. Please join us on Tuesday, March 22, 4:00 PM – 5:00 PM in the Governor’s Ballroom A to honor our award winners. Attendance is open to all registered NPF attendees. On behalf of NPF and the USPS, congratulations to all the award winners and thank you for your continued partnership and for joining us at the 2016 Awards Ceremony. MAIL TECHNOLOGY AWARD WINNERS This award is presented to customers who have taken steps to implement new technologies and best practices to maximize efficiencies in the mail value chain. They have employed innovative technologies and automation in their mail operations to improve productivity. These operational improvements have streamlined their production and provided their customers with a mail product that delivers increased value and business results. • • • • • • • • • • • MAIL INNOVATION AWARD WINNERS This award recognizes customers who have demonstrated creativity by finding new ways to use the mail to drive significant business results and mail growth. They have taken calculated risks by using the mail in new and innovative ways to help achieve their business objectives with successful, quantifiable results. They are committed to producing winning results for their customers and the mailing industry. • • • • • • • • • • • 18 TUNE IN TO SUCCESS Brunswick Beacon GameStop Harvard University IKEA Jewelry Television Newegg Our Sunday Visitor Rent The Runway ShippingEasy Swanson’s Health Products US Citizenship and Immigration Services (USCIS) Burlington Coat Factory Centers for Medicare and Medicaid Services Food For The Poor Footlocker, Inc Meridian Graphics New Balance Procter & Gamble Signet Jewelers State of Michigan Department of Technology, Management and Budget Office of Support Services Suarez Corporation Industries (SCI) Sur la Table Grab as much Marketing Goodness as you can by connecting with through our many dynamic channels. ELEARNING MARKETING SERVICES EVENTS VIDEO SERVICES MEDIA Go here to learn more: targetmarketingmag.com PCC Opening Session PCC Reception Sunday at 11:00 AM in the Governor’s Ballroom A Hosted By James Nemec, VP, Consumer and Industry Affairs, US Postal Service Monday from 8:00 PM – 10:00 PM in the Presidential Ballroom D This insightful opening session features USPS Officers and the leaders of the National PCC Advisory Committee. Hear about the USPS’ strategic direction and the USPS commitment to the long-standing PCC partnership, as well as the future strategic initiatives to ensure the continued growth and viability of the PCC Network. All NPF attendees are encouraged to attend this interactive session. It’s back! By popular demand, the traditional PCC Reception has returned for you to network with old PCC members and meet new ones. Feel free to bring your boots and kick up your heals with live entertainment provided by the Karen Waldrup Band. Sponsored by: American Bank Note Company New! 4 PCC Boot Camps Are you ready to take your PCC to the next level? Is your PCC struggling to grow membership? Don’t miss these four Boot Camp sessions centered on Communication, Education, Policy/ Administration and Membership. These sessions will include panel and roundtable discussions with postal and industry experts to share strategies, tactics and best practices that are essential to sustain a vibrant PCC. These PCC Boot Camps are not just for recruits, they are open to the entire PCC community. Enlist now and complete all four sessions and earn your stripes becoming a Certified PCC Boot Camp Professional. Each Session is hosted by your Postal Customer Council Advisory Committee (PCCAC) and special guests, Ellie Alexander, PCCAC Industry Chair & Policy Administration Committee, John Millet, Communication Committee Chair, Cathy Rupard, Education Committee Chair, Allen Aven, Membership Committee Chair. 20 TUNE IN TO SUCCESS PCC Membership Boot Camp Monday, Period 7 | 11:00 AM – 12:30 PM RM: Canal E PCC Policy Administration Boot Camp Monday, Period 10 | 4:00 PM – 5:30 PM RM: Canal E PCC Communication Boot Camp Tuesday, Period 11 | 11:00 AM – 12:30 PM RM: Canal E PCC Education Boot Camp Wednesday, Period 15 | 8:00 AM – 9:30 AM RM: Canal E Your PCC needs you.... Enlist now! We will be providing you with five key initiatives plus a bonus tip on PCC Membership for both small and large market PCCs. In this session, we’ll show you how you can use relevant education topics, marketing, organization and teamwork to maintain and build a solid membership foundation. You will also get a chance to ask PCC experts how they sustain and grow membership, manage their PCC membership database, attract first-timers and much more. You will not want to miss your chance to be a part of this dynamic and hands-on boot camp...and a chance to earn your Membership stripe! Does your PCC need some pushing, pulling and heavy lifting activities to climb high? Then don’t miss this boot camp as they show you new ways to remain compliant and achieve your PCC goals! This action-paced session will share how to navigate the twists and turns and successfully complete your mission. It will explore how to turn a no into a yes and gain and retain high functional executive board members. Attendees will examine the top policy questions and answers and have an opportunity to join in the discussions. Find out how to locate and use resources to help your PCCs thrive. Don’t miss this session if you want to hear how a new Yes We Can attitude is taking shape! Strap on your boots, put on your camouflage, roll up your sleeves and join us on this strategic communication mission. This session will share tips and tricks to collaborate with Education and Membership committees, and leverage the tools and templates to turning checklists into effective marketing and communication plans. Hear how award-winning PCCs seized opportunities and secured the silver, bronze or gold awards with a robust leadership submission. Learn how to incorporate new tools and methods to attract PCC members, leverage PCC brand and take your communication plan to the next level. Our drill instructors will have you walking the walk and talking the talk by the end of this session and leading your PCC into a successful year. So strap on your boots and start marching! Want to climb the PCC ranks? Offering relevant and meaningful educational opportunities to PCC members is critical to a PCC’s success. In this session, you will learn how to create a winning yearly educational calendar and how to attract topnotch educational speakers to keep your PCC members engaged. PCC Leadership Award winners will be on hand to share their educational success stories. This will be a fun and interactive boot camp with lots of audience participation that you don’t want to miss. 2016 NPF PROGRAM GUIDE 21 USPS Certification at the NPF! Tune In To USPS Official Certification! The 2016 NPF offers three comprehensive training courses that include official certification from the USPS. Choose the training program that’s right for you and earn the professional designation you deserve. Pre-Registration is required – Limited Space Available. Sign-up by 9 AM, Sunday, March 20th at the NPF Registration area to reserve your spot! 1 NEW — Exclusive to the NPF Certified Direct Mail Professional (CDMP) RM: Governor’s Ballroom D Do you want a professional certification from the USPS that builds client confidence and increases your customer base? How much would a certification like this enhance your industry credentials? The CDMP course is designed for the mailing industry professional to develop and strengthen core skills that build and maintain successful direct mail business within this highly competitive environment. Course highlights include: • • • • • Omni-Marketing Mailing List Management Mailpiece Creation Response Rates Technology A $150 final exam fee applies. 2 Executive Mail Center Manager (EMCM) RM: Governor’s Ballroom C The EMCM course is designed for individuals who wish to develop Mail Center Management skills. The course teaches skills needed to manage more effectively, boost productivity and cut costs. Sponsored by the USPS and developed by a professional committee with representatives from the mailing industry, this course offers a certified designation that emphasizes professionalism in Mail Center Management. Course highlights include: • • • • • • • Sales and Marketing Basic Mail Design Finances People Management Technology Tools and Resources And More! A $170 final exam fee applies. 3 Mailpiece Design Professional (MDP) RM: Canal C The MDP course is centered around mail design compatibility and optimizing postage costs through automation. This eight-hour course will be held over Tuesday and Wednesday and includes a comprehensive final review. The USPS MDP certification is a two-year certification that offers a professional designation to all graduates. Course highlights include: • • • • • Classes of Mail Processing Categories and Characteristics Barcode Formats Designing Automation Mail Machinable/Non Machinable Criteria A $90 final exam fee applies. DID YOU KNOW? You can also earn NPF Workshop Training Certificates! Earn a USPS Professional Training Certificate for participating in 2016 NPF workshops. Awarded on a graduated scale; Bronze 8 workshops; Silver 11 workshops; Gold 14 workshops; and Platinum 17 workshops. A Platinum Certificate is personally signed by the Postmaster General. 22 TUNE IN TO SUCCESS 2016 NPF Workshops NPF HOT TRACKS AND WORKSHOPS! Create your own personal playlist and get in tune with success! Whatever your industry niche is, there’s a success track that is sure to align with your goals and objectives. See what the 2016 NPF has to offer and build the customized itinerary that’s best for you! Customer Acquisition and Loyalty In today’s fast economy, engaging with your target audience is becoming more challenging every day. Businesses and organizations must evolve their marketing approach in order to stay competitive. In this track, learn from a variety of workshops that will teach you best-practice techniques for leveraging data, improving ROI in your marketing campaigns, taking advantage of today’s technology to digitally engage and captivate your customers, and making omni-marketing work for your organization. Don’t get left behind – make plans to attend these must-see workshops! Mail Operations The workshops in this track help maximize the value that you receive from mailing with the USPS. Hear from postal and industry experts who will give you vital addressing tips, ways to save money on your mailing costs and how to turn up efficiency and effectiveness in your mailroom operations. Learn more about the power of informed visibility and technological advancements in USPS payment and acceptance practices, along with exciting updates on mail inventory management programs, mail tracking advancements and full-service mailings. Management and Professional Development Today’s industry professionals take on many different types of leadership challenges. In this track, personal development and continuous improvement are the primary focus of the workshops. Embracing technology and developing new habits to help you manage your time or budget more effectively are the basis of these must-attend courses. Whether you desire to become a better leader or want to learn more about teambuilding strategies, these workshops are for you. Shipping and Packaging Solutions The internet has changed consumer habits in many ways, and how we shop is just another example of the power of technology. Every day more customers are discovering the ease and availability of shipping their online purchases. The USPS has experienced double-digit shipping growth, and plans are underway to provide even greater value and convenience – helping businesses connect with urban, suburban and rural customers no matter where they live. In this track, tune in to the valuable services offered through the USPS and discover the latest innovations and customized shipping solutions, including eCommerce strategies, overseas shipping and much more. 2016 NPF PROGRAM GUIDE 23 Sunday NPF Workshops | March 20, 2016 Digital Disruption – How Traditional Organizations are Disrupting Their Own Industries Customer Acquisition and Loyalty Sunday, Period 1 | 9:00 AM – 10:00 AM | RM: Bayou A Much attention is dedicated to the newcomers – those start-up businesses that are disrupting traditional service delivery models and century-old industries. This workshop will discuss how well-established businesses, nonprofits and public sector organizations are innovating in ways that are disrupting their own industries. Public and private sector organizations are creating new products and services, establishing new business models, and responding to customer demands in new and innovative ways. Whether you are a part of a start-up or a well-established company, this workshop will provide ideas and inspiration for engaging customers in new and innovative ways. Laura Bryce, Digital Director Price Waterhouse Coopers Web Tools Platform and Your Post Office Anywhere Customer Acquisition and Loyalty Sunday, Period 1 | 9:00 AM – 10:00 AM | RM: Canal A The Postal Service will describe the latest updates to its WebTools platform, including new services offered in its WebTools II platform. The Postal Service will review the latest additions to its catalog of web services and will sample use cases for implementing them, as well as real world use cases in which the WebTools platform was used to extend Postal Service capabilities into e-commerce platforms. Updates to the WebTools microsite and user community will be discussed, along with the streamlined process for becoming a WebTools implementer. Bob Dixon, Director, Product Technology Innovation US Postal Service Postage Budgets: Are You in Command and Control? Management and Professional Development Sunday, Period 1 | 9:00 AM – 10:00 AM | RM: Bayou B Mail center staff are constantly being asked, “Can you reduce my postage costs?” and “Did my mail get out today?” Most mail centers are using sorters, postal software or outsourcing of their presorting task to get automation 24 TUNE IN TO SUCCESS discounts. But are the costs as low as they can go? Are there ways to know where your documents are? This workshop will show how mail center operations can add value to their business by supporting document re-engineering efforts and providing full visibility with an effective enterprise dashboard. Paul Abdool, Vice President, Enterprise Solutions Solimar Systems, Inc You Do Not Need to be a Supervisor to be a Leader Management and Professional Development Sunday, Period 1 | 9:00 AM – 10:00 AM | RM: Bayou C Leadership naturally evolves and leaders constantly grow, independent of title, role or positions. In this class, we’ll share the traits that make leaders successful. Attendees will leave with actionable ideas to take back to the workplace. Dr. Sean Joyce, President Omega Consultants Postal Explorer – Navigating Requirements, Publications and Calculators Mail Operations Sunday, Period 1 | 9:00 AM – 10:00 AM | RM: Canal C This interactive workshop provides all of the essential tools and tips for navigating today’s mailing requirements. Where are the standards located? What can the price calculator do for your business? Where can you go for answers when you don’t know where to start? Postal Explorer provides the information critical to customers, from the least experienced mailer to the largest mail-service provider. Be one of the first to see our sleek new design as we celebrate 15+ years online. Give us an hour and you’ll be the Postal Explorer expert in your workplace! Patty Fortin, Postal Explorer Program Manager US Postal Service Supply-Chain Analytics Through the Mailer Scorecard Mail Operations Sunday, Period 1 | 9:00 AM – 10:00 AM | RM: Bayou D The Mailer Scorecard is a tool that enables mailers to monitor their mail quality across several USPS programs, including Full-Service, eInduction and Seamless Acceptance. This workshop demonstrates how to access the Mailer Scorecard and the information available, who can see it and what it means. Attendees will learn how to use Tarlochan Mann, Manager, Business Mailer Support US Postal Service Randy Workman, Manager, Major Mailer Support US Postal Service cessful marketers are viewing mail as an effective complement to digital, social media, and email marketing to achieve target ROI. This seminar will examine the advantages and benefits of mail in driving consumer response and as part of the modern media mix, and will explore new approaches to customer targeting and list management to make mail more personal. Research results on consumer perception, open rates and mailing best practices to optimize ROI will be shared. National Meeting of Mailing Industry Area Focus Groups Dan Barrett, Director, Customer Insights US Postal Service drill-down reports, access piece-level data to identify quality issues, and understand the postage assessment process. Mail Preparer, Mail Owner and Transportation Carrier visibility will also be discussed. USPS Officer Led Session Sunday, Period 1 | 9:00 AM – 10:30 AM RM: Governor’s Ballroom A Join us as Chief Operations Officer and Executive Vice President David Williams leads panel discussions centered on Service, Visibility and Political & Election Mail. Hear industry and postal experts share strategies, explore partnership opportunities to grow and improve effectiveness, and how these best practices can be leveraged by the industry. We encourage PCC members and all NPF attendees to participate. Don’t miss this extraordinary session. Dave Williams, Chief Operating Officer and Executive Vice President US Postal Service Augmented Reality – Bringing Your Mail to Life Customer Acquisition and Loyalty Sunday, Period 2 | 10:15 AM – 11:15 AM | Bayou E Augmented Reality (AR) allows marketers to use a printed piece as a trigger to launch a digital application on a digital device. The printed trigger can cause a simple interaction such as launching a website, or a more sophisticated interaction revealing a 3D image on a digital device. The possibilities are endless, and the technology continues to advance. This workshop will look at the ins and outs of creating augmented reality designs. We’ll review AR research and examine various applications, including how it can easily integrate into direct mail marketing campaigns. Charles Weiss, Assistant Professor Clemson University Emerging Trends in Mail Engagement Customer Acquisition and Loyalty Sunday, Period 2 | 10:15 AM – 11:15 AM | Canal B New research shows the powerful advantages of mail in reaching customers with your marketing message. Suc- Amarillo by Morning? Your Odds Are Better with eInduction Mail Operations Sunday, Period 2 | 10:15 AM – 11:15 AM | RM: Canal A Destination Entry offers many benefits for mailers. However, it has always been challenging to manage the transmittal documents needed to enter mail at destination postal facilities through the numerous hand-offs in the postal logistics supply chain. The USPS has recently launched the eInduction program, taking advantage of full-service data to replace paper with scans of container barcodes. Learn how to leverage eInduction to simplify your postal logistics program. We’ll discuss best practices, pitfalls to avoid, and how to work with other members of the logistics supply chain. Bob Rosser, Director, Postal Affairs, Products and Services IWCO Direct Kurt Ruppel, Marketing Services Manager IWCO Direct From Mail.dat to the Scorecard Mail Operations Sunday, Period 2 | 10:15 AM – 11:15 AM | RM: Bayou D This workshop will show data from the USPS Scorecard, discuss potential errors within the Scorecard, and demonstrate how the data flows from the mail.dat to Postal One, then onto your Scorecard. A majority of the workshop will focus on how to read and identify errors within a mail.dat file. We will discuss certain errors like by/for and nesting, and we will show examples in the mail.dat files. Tom Glassman, Director of Data Services and Postal Affairs Wilen Direct Robert Schimek, Senior Director Postal Affairs Satori Software 2016 NPF PROGRAM GUIDE 25 Impact of the Envelope – The Seemingly Insignificant “X Factor” Mail Operations Sunday, Period 2 | 10:15 AM – 11:15 AM | RM: Canal C The envelope – a simple, insignificant piece of your overall mailing operation and processes. But there’s more to that envelope than meets the eye. Throughout this workshop we’ll chart the many factors that need to be weighed when considering your envelope. Then we’ll explain the ripple effects these factors have on things like design, manufacturing, production speed on insertion equipment, postal spend and response rates. Don’t overlook the role your envelopes play in your production process, and watch as we calculate the many areas where the envelope directly impacts your bottom line. Open your eyes to the “Impact of the Envelope” and learn how to develop checklists based on best practices and years of experience from some of the country’s largest mailers and envelope manufacturers. Learn how to be proactive and when to engage your envelope manufacturer, USPS personnel and hardware vendor in the process. You’ll be shocked to learn just how much this “X Factor” can impact your entire operation. Kathy Battin, VP, Postal Affairs and Project Management Postal Source Crystal May, Senior VP, Business Analytics Division Postal Source Generating Revenue for Mail Centers Management and Professional Development Sunday, Period 2 | 10:15 AM – 11:15 AM | RM: Bayou C USPS Officer Led Session Sunday, Period 2 | 11:00 AM – 12:30 PM RM: Governor’s Ballroom A Hosted By James Nemec, VP, Consumer and Industry Affairs, US Postal Service This insightful opening session features USPS Officers and the leaders of the National PCC Advisory Committee. Hear about the USPS’ strategic direction and the USPS commitment to the long-standing PCC partnership, as well as the future strategic initiatives to ensure the continued growth and viability of the PCC Network. All NPF attendees are encouraged to attend this interactive session. Sponsored by: American Bank Note Company Building a Winning Multi-Channel Campaign Customer Acquisition and Loyalty Sunday, Period 3 | 11:30 AM – 12:30 PM | RM: Bayou B Building a successful multi-channel campaign and a successful direct mail campaign have a lot in common. They both include a compelling offer, solid creative, the right list and a strong call to action. Crafting a multi-channel campaign brings in a whole new set of challenges, from creativity to timing issues. In this workshop, we will walk through creating a multi-channel marketing campaign, starting with developing the offer and mailpiece, through how to create the right landing page, creating links, PURLs, QR codes and other tactical elements. Upon conclusion, participants will be ready to create their own multi-channel campaign. Internal marketing, consulting, postage add-ons and presorting present potential revenue opportunities for mail centers. Understanding precisely what mail centers offer and the opportunities available can positively impact customers, employees, and the USPS daily. In this workshop, learn how to optimize your mail center functionality, be sustainable and bring in additional mail center revenue. David Lewis, President SnailWorks Merritt Woodward, Supervisor, Mail Services University of Rochester Seamless Acceptance automates the entry and verification of commercial mailings by leveraging electronic documentation, Intelligent Mail barcodes, and information collected from handheld sampling devices and mail processing equipment scans. Learn how to participate in Seamless Acceptance, improve mail quality using key metrics found in the Mailer Scorecard, and the process for undocumented pieces. Learn the newest updates to the Seamless Acceptance program including its expansion to Business Mail Entry Units. Impression Management Management and Professional Development Sunday, Period 2 | 10:15 AM – 11:15 AM | RM: Bayou A Effective communication is vital to any organization’s success, whether you are communicating internally or externally. In today’s world, communication comes in many different forms, including digital, social, print and verbal. Each form has its own specific use and effectiveness. In this workshop, you will learn the do’s, don’ts and best practices for communicating efficiently and effectively in today’s multi-channel world! Christine Erna, Sr. Postal Solutions Architect Novitex Enterprise Solutions 26 PCC Opening Session TUNE IN TO SUCCESS Seamless Acceptance: What it is and How to Make it Work for You Mail Operations Sunday, Period 3 | 11:30 AM – 12:30 PM | RM: Bayou E Michael Filipski, Business Mailer Support Analyst US Postal Service Denise Revell, Major Mailer Support Analyst US Postal Service Causes and Cures for Periodicals Rates Mail Operations Sunday, Period 3 | 11:30 AM – 12:30 PM | RM: Bayou A In this workshop, learn about the complexity of the periodicals rate structure from top industry experts. This esteemed panel will take the audience into a deep dive, focusing on the current rates and then discussing how the industry can work with the USPS in the future. Get answers to simple questions like why magazines have zonal distribution, to more intricate discussions surrounding how container and bundle mail preparation affects the final postal rates paid by the publisher. Jerry Faust Time, Inc. Peter Moore, President Peter Moore Software, Inc. IMb Tracing Can Tell You More than Delivery Status Mail Operations Sunday, Period 3 | 11:30 AM – 12:30 PM | RM: Canal E Have you ever wondered what all the processing scans reported on IMb Tracing actually mean? Is there more intelligence in these reports than just delivery status? Learn what IMb Tracing can tell you about your mailpiece design, or how it can be used to uncover pinch points in USPS processing. In this workshop, find out what IMb Tracing intelligence can do for you. Trista Niswander, Postal Operations Specialist Our Sunday Visitor Steve Smith, President Base60 Mail Tracking and Reporting: The Next Customer Expectation Management and Professional Development Sunday, Period 3 | 11:30 AM – 12:30 PM | RM: Bayou D The USPS is moving quickly to collect and generate more information regarding mail processing and delivery. In August of 2015 they began scanning mail delivery to the mailbox for letter-sized pieces in a “pilot” environment. Everyone in the industry must be aware of these developments and learn how to leverage this data to its fullest extent to remain relevant as a vendor. Customers will expect piece-level visibility and reporting as a standard, and mailers must reciprocate. This data will add relevance to mail and reinforce its value as a communication, marketing and sales tool. Mark Rheaume, National Postal Affairs Director and Partnership Liaison Officer AccuZIP, Inc Rethinking Domestic USPS for a Foreign Importer and How the USPS is Your Best Option Shipping and Packaging Solutions Sunday, Period 3 | 11:30 AM – 12:30 PM | RM: Canal B In this workshop we will explore the world of direct entry and discuss the advantages of preparing and labeling your packages with USPS. We will look at some of the most important markets, along with some of the economic impacts of the exchange rate. Also, we will share insights on US customs clearance processes and how direct entry with USPS compares to other traditional import methods. Shea Felix, Senior Global Product Marketing Manager Endicia Shipping Products with USPS Visibility Shipping and Packaging Solutions Sunday, Period 3 | 11:30 AM – 12:30 PM | RM: Canal A Immerse yourself in the latest efforts that the USPS is making to increase the visibility of its shipping products and services, including Sunday Delivery, Same Day, MetroPost, Package Intercept, Hold For Pickup, and Print and Delivery Instructions, to name a few. You’ll also learn about the enhanced tracking capabilities provided by Intelligent Mail package barcodes (IMpbs). Karen Key, Director, Shipping Products and Services US Postal Service Juliaann Hess, Manager Mail and Package Information Systems US Postal Service Cracking the Flexibility Nut Management and Professional Development Sunday, Period 3 | 11:30 AM – 12:30 PM | RM: Canal C All of us define flexibility differently, depending on our career and personal goals. For some, it’s about hitting the gym to take a class, leaving early to see a child’s basketball game, working from home on occasion or as often as possible. Clearly flexibility is not a “one-size-fits-all” concept. So how can you encourage individuals to find ways to accommodate each other’s priorities both in and outside of work? In this workshop, learn how a leading consultancy and services firm cracked the flexibility nut and how you can make it work within your organization. Julie Teahan, Principle Price Waterhouse Coopers Serving Both Masters: Service and Profitability Customer Acquisition and Loyalty Sunday, Period 3 | 11:30 AM – 12:30 PM | RM: Bayou C We’ve heard that the “customer is king,” but what does that mean to the bottom line? Direct mail technology is changing and requiring stakeholders to take on more responsibility by working harder and smarter. The mail owner historically has been responsible for critical steps in executing a mail campaign successfully. Often vendors make decisions alone without an understanding or an accepted ownership from the client. This workshop will provide multiple real-life scenarios of such situations, how 2016 NPF PROGRAM GUIDE 27 they were handled and what the outcomes were – both good and bad. Rhea Friederichs, Vice President, Business Development Wallace Carlson Printing NPF Orientation Session Sunday, Period 4 | 1:30 PM – 2:30 PM | RM: Bayou E This session is a must-attend for first-timers or if you haven’t been to a National Postal Forum in a few years! Learn about the workshops being offered and networking events scheduled over the four days. Don’t miss this opportunity to meet peers and find out how to make the Forum experience valuable to you and your business! Dr. Sean Joyce, President Omega Consultants Sponsored by: Assurety Consulting, Inc. Direct Mail Integrated Campaigns Customer Acquisition and Loyalty Sunday, Period 4 | 1:30 PM – 2:30 PM | RM: Bayou A The marketplace talks about integrated campaigns and how effective they can be. Take a journey into the Postal Service’s efforts from this past holiday. We will explore key performance indicators (KPIs) that show how a campaign can be measured around Direct Mail. Topics include versioning, offer, technology, other media channels and their impact around the life of a campaign. Caspar Ouvaroff, SVP, Group Account Director MRM/McCANN Heather Snead, A/Director Brand Marketing Mail US Postal Service Sales Teams – What They Need to Succeed! Customer Acquisition and Loyalty Sunday, Period 4 | 1:30 PM – 2:30 PM | RM: Bayou D Most business owners/sales managers don’t really know ‘exactly’ what their sales teams are actually telling prospects in the field. Are your product/service pitches scripted out? Do you test your team so that every member is saying what needs to be said to every prospect? Do you practice with your team, role-play, record their calls/ presentations for review? If not, why not? You can’t expect your team to win if you send them into the marketplace without this type of training. David Robinson, Vice President of Sales and Channel Management Window Book, Inc. Streamline Your Drop Shipment Process with eInduction Mail Operations Sunday, Period 4 | 1:30 PM – 2:30 PM | RM: Canal A Discover the Postal Service’s solution to simplifying the drop shipment process with eInduction. Learn how to leverage electronic mailing information to eliminate the need for hardcopy PS Forms 8125 and 8017s expediting the shipping process. Hear how the USPS has enhanced the Mailer Scorecard to provide Mail Owner visibility into their drop shipments and access to post-shipment information. This workshop will also cover the eInduction onboarding process and participation requirements. Angela Dyer, Program Manager Major Mailer Support US Postal Service USPS BlueEarth® Secure Destruction Mail Operations Sunday, Period 4 | 1:30 PM – 2:30 PM | RM: Canal C This workshop will provide technical information as to how the USPS BlueEarth functions and what is required of a commercial mailer to participate. The second half of the workshop will be a panel discussion with industry representatives to explain the benefits they have gained by using this no-fee service. Thomas Day, Chief Sustainability Officer US Postal Service Jody Berenblatt, Senior Advisor GrayHair Advisors Sushrut Parikh, Sr. Business Manager AT&T Delivery Solutions Mark Williams, Business Analyst State Farm Insurance Company Cloud Computing in the Mail Center Management and Professional Development Sunday, Period 4 | 1:30 PM – 2:30 PM | RM: Canal B In today’s highly competitive and digital environment, organizations are exploring possible ways to improve accountability and increase efficiency by adapting to a cloud environment. Is the cloud secure? Is it reliable? Will information technology ever approve a venture like that? Learn the answers to these questions and why leading organizations are using and trusting cloud computing in their mail centers. Bruce Little, Vice President SCLogic Good Bosses Gone Bad Management and Professional Development Sunday, Period 4 | 1:30 PM – 2:30 PM | RM: Bayou C Attend this workshop and explore ten real-world scenari- 28 TUNE IN TO SUCCESS os that employees encounter in today’s workplace. We’ll provide the necessary strategies to successfully navigate through challenging work environments. Strategies will focus on empowering employees in today’s workplace, practical ways to encourage better workplace relations, how to incorporate talent strategy solutions, and proactively introducing change management and advocacy practices. April Boyd-Noronha, Author Good Bosses Gone Bad When Generations Collide – A New Diversity Issue Management and Professional Development Sunday, Period 4 | 1:30 PM – 2:30 PM | RM: Bayou B The overlap of multiple generations all working in the same environment can create unique challenges. This workshop will identify those generations and explore the dynamics of “When Generations Collide.” Shawn Lang, Manager Postal Relations DST Mailing Solutions Predictive Shipping: Using Data to Inform Your Shipping Choices for the Best Possible Result Shipping and Packaging Solutions Sunday, Period 5 | 2:45 PM – 3:45 PM | RM: Canal B Successful businesses require accuracy and efficiency. Even more successful businesses are turning to data-driven decision making to help them compete. So what if there were a tool that could provide eCommerce business with up-to-date information for any given package on any given day? Join us as we share data insights pulled from years of experience and billions of transactions. We want to put this intelligence in the hands of shippers, providing a dynamic view into actual USPS route and delivery data to accurately determine the best shipment options based on real business needs and customer demands. Emma Johnson, Vice President, Marketing Encidia Address Quality 101 Mail Operations Sunday, Period 5 | 2:45 PM – 3:45 PM | RM: Bayou E Address quality is a critical element in meeting mailing objectives, so to avoid undeliverable mail you need to understand the qualities of a good address list. Learn how to standardize, validate and update your addresses from addressing specialists who share actual case studies, practical hands-on tools and techniques. Paula Stoskopf, Director Marketing and Industry Relations Fairrington Transportation Edward Wanta, Address Management Support Analyst Senior US Postal Service Mail Preparation Changes: Impacts on Production and Price Eligibility Mail Operations Sunday, Period 5 | 2:45 PM – 3:45 PM | RM: Canal A Discussions around FSS preparation continue as USPS and the industry work to find the optimal settings for the most efficient preparation and processing of automation flats destined for FSS zones. What are the next set of changes that are coming and what impact will they have? Customer Supplier Agreements (CSA) for First-Class mailers are not keeping pace with USPS operational changes. What will be the next evolution to better align mail preparation with USPS processing? This workshop will answer the questions and define other preparation-related details! Bob Schimek, Senior Director of Postal Affairs Satori Software The Three C’s of Standard Mail: Commingling, Co-Transportation and Co-Palletization Mail Operations Sunday, Period 5 | 2:45 PM – 3:45 PM | RM: Bayou C Direct mailers have many options available to help optimize their mailings. By using the three C’s of Standard Mail, many mailers have reduced postage costs and enhanced delivery to USPS. Learn about the differences between these three areas and determine which one makes sense for your business. We’ll also discuss software tools to determine the most cost-efficient method for your mail and the best options for your business, whether they’re outsourcing, insourcing or a hybrid. Attend this workshop and learn how your business can benefit from the three C’s of Standard Mail. Alison Hall, Director Client Services, Direct Mail Solutions Services Pitney Bowes Presort Derek Johnson, General Manager Pitney Bowes Presort Services The Value of Diversity in the Workplace Management and Professional Development Sunday, Period 5 | 2:45 PM – 3:45 PM | RM: Bayou B Diverse opinions, personalities and backgrounds within the office have often been blamed for getting in the way of progress. This workshop reverses that premise and discusses the strength that can come from having a diverse group of employees. Difference in experience, age, education, skills, background and even musical taste can be used to build a robust group of employees and colleagues who share a common goal of productivity and job satisfaction. Thom Roylance, Assistant Director Brigham Young University 2016 NPF PROGRAM GUIDE 29 Postal Innovations in Delivery and Sales USPS Officer Led Session Sunday, Period 5 | 2:45 PM – 3:45 PM RM: Governor’s Ballroom A The USPS is connecting people and products by transforming the delivery experience using the power of information, infrastructure and technology. Customer delivery expectations continue to evolve, and the Postal Service has increased days, times and types of delivery in many markets nationwide. The growing marketing strategies behind Sunday delivery, same-day delivery, Metro Post, Grocery delivery and Ship from Store will be among the topics covered in this dynamic session. Additionally, updates on the USPS’ tracking systems, MY USPS, and the future of text alerts as part of the USPS’ speed to value philosophy will be shared. Ed Phelan, Vice President, Delivery Operations US Postal Service Cliff Rucker, Vice President, Sales US Postal Service How to Be Successful Growing Your Business Globally Customer Acquisition and Loyalty Sunday, Period 6 | 4:00 PM – 5:00 PM | RM: Canal C More than 80 percent of online consumers live abroad, and the international online market is growing 51 percent faster than the domestic online market. Find out how to make it easy for you to go global! In this workshop, we will take a look at several examples of how you can be successful in the world of international mail. You’ll learn about the various solutions available that will decrease costs and manage your international communications. Discover the best way to get your message and products to the international marketplace. Having a successful online business includes offering easy international shipping options. If you need to grow your online business, don’t miss this workshop. Wanda Senne, Vice President, Postal Affairs Access Worldwide Quality Control for Mail Center Operations Management and Professional Development Sunday, Period 6 | 4:00 PM – 5:00 PM | RM: Bayou E In today’s competitive environment, “good enough” is no longer “good enough.” Privacy regulations and customers’ expectations require mailers to produce defect-free documents, in the right envelope, and with the correct address. This workshop will explain why quality control is important for every mail operation and how to integrate quality control with your existing processes. Learn the differences between Total Quality Management (TQM), Six Sigma, International Organization for Standardization (ISO 9000) and other quality control methods, and how they can be used in your print and mail operations. Mark Fallon, President The Berkshire Company Reimagining the Mailing and Shipping Experience to Match Evolving Retail and Digital Expectations Customer Acquisition and Loyalty Sunday, Period 6 | 4:00 PM – 5:00 PM | RM: Bayou D Consumer expectations are constantly stretched and reshaped based on the newest innovations in the retail and digital experience. Retailers’ steady drive to “know” everything about each customer has raised the customer expectation bar for all organizations. As with any time of change, there are significant opportunities for both delivery services and shippers to intercept these trends and capitalize on them. This workshop will profile some of the major trends and consumer behaviors impacting the retail industry and pinpoint the implications for delivery companies and mailers. Jason Manstof, Principal Deloitte Derek Larsen, Senior Manager Deloitte Reinventing the Way Businesses and Consumers See Their World Customer Acquisition and Loyalty Sunday, Period 6 | 4:00 PM – 5:00 PM | RM: Bayou A This workshop will take participants on a deep dive of the future of Augmented Reality (AR). We’ll discuss and demonstrate business marketing challenges that were resolved using AR. We’ll carefully examine the interaction with the consumer and their portable mobile devices and back these concepts with monetization and analytics like we’ve never had before. Gary Thormodsgaard, Co-Founder, CRO Meridian ARS Getting the Most From Online Postal Resources Management and Professional Development Sunday, Period 6 | 4:00 PM – 5:00 PM | RM: Bayou C This workshop will take an in-depth look at many of the best postal resources available on the Internet. We will navigate Postal Explorer, including regulations and guides with tips on how to find information easily. We’ll highlight resources available from the Office of Inspector General and the Postal Regulatory Commission. We’ll also examine the multitude of resources, guides and other information accessible at the USPS RIBBS website. Take advantage of what’s available online. This workshop shows you how! Lisa Bowes, Manager, Client Services and Postal Affairs Intelisent 30 TUNE IN TO SUCCESS Process and Validation – Critical to Electronic Success Mail Operations Sunday, Period 6 | 4:00 PM – 5:00 PM | RM: Canal A We are electronically connected. The right tools and processes must be in place for success. Learn the processes and tools implemented by two mailers to ensure the right information is captured upfront. Also, understand the tools available after a mailing in order to understand mail quality and serve as proof points of delivery. Each process and step put in place supports the ultimate goal of preserving discounts, achieving qualification for future incentives and ensuring that the mail has a smooth transition through the system. Trista Niswander, Postal Operations Associate Manager Our Sunday Visitor Paula Stoskopf, Director Marketing and Industry Relations Fairrington Transportation Enhancing the eCommerce Post-Purchase Experience Shipping and Packaging Solutions Sunday, Period 6 | 4:00 PM – 5:00 PM | RM: Bayou B eCommerce has drastically affected the shopping experience, and while tremendous attention has been focused on the buying experience, the post-purchase experience is often neglected. The eCommerce experience doesn’t end at the shopping cart. What happens after your cus- tomer places their order greatly affects their attitudes, impressions, repeat business and loyalty. This seminar will explore industry best practices and describe how USPS products and services can help maximize the post-purchase experience. Topics covered will include: choosing the right shipping products, customer communications, returns & reviews. Peter Klausner, Manager, Technical Solutions US Postal Service Inbound Shipping Solutions to the United States and Returns Shipping and Packaging Solutions Sunday, Period 6 | 4:00 PM – 5:00 PM | RM: Canal B In this workshop we will explore the world of Global Direct Entry and how GDE offers multiple shipping options to meet your business needs. Learn from both Industry and Postal experts as they discuss the US customs clearance processes and how direct entry with USPS compares to other traditional import methods. In addition we will discuss what return solutions can offer you. Give your package a round-trip ticket by adding easy return solutions to your outbound shipments! Mico Milanovic, Manager Regional Development, Government Relations US Postal Service Ashok Parasuram, Manager, Strategic Planning and Business Analytics US Postal Service let life happen Just like you, GEHA still delivers. Especially when it comes to health plans. Almost 80 years ago, GEHA was founded by Railway Mail Clerks. We’ve delivered health care solutions to federal employees ever since. geha.com (800) 821- 6136 /gehahealth © 2016 Government Employees Health Association, Inc. All rights reserved. 2016 NPF PROGRAM GUIDE 31 Monday NPF Workshops | March 21, 2016 Digital Trust: How Customer Expectations about Privacy and Big Data Are Changing Customer Acquisition and Loyalty Monday, Period 7 | 11:00 AM – 12:00 PM | RM: Bayou A Personalized products and services are dependent on knowing your customers. For years, data about customer preferences, behaviors and sentiment has been collected and used, often without the full awareness of the individual. Consumer opinion used to take months to gather, but now companies can often access large amounts of customer data in real time. Customers are becoming more informed about how this information is collected and used. In wake of numerous large data breaches, customers are less willing to have data about them collected and shared. This workshop will explore digital trust and how to engage customers in this changing environment. Laura Bryce, Digital Director Price Waterhouse Coopers Winning with Millennials and Securing the Future of the USPS Customer Acquisition and Loyalty Monday, Period 7 | 11:00 AM – 12:00 PM | RM: Canal B According to Forbes, companies are fiercely competing for millennial mindshare, and it’s only the beginning. Millennials are trendsetters across all industries. Companies have been struggling to connect with this generation because many of the traditional methods of advertising have proven ineffective at capturing their attention. Segmentation is just the starting point to explore impacts to the USPS business model across digitization, their communication preferences, shipping needs, brand loyalty/adoption/engagement and buying habits. The mailing and shipping industry needs to start considering its strategy to gain mindshare among the most mobile, tech-savvy, social generation in history. Merry Law, President WorldVu LLC Wayne Winkler, Associate Publisher WorldVu, LLC Mail Quality: It Takes an Electronically Connected Supply Chain Mail Operations Monday, Period 7 | 11:00 AM – 12:00 PM | RM: Canal A Are you looking for tips and tricks on making the transformation from paper to electronic in a world of Scorecards and invoices? A panel including various supply chain professionals will share the challenges they have overcome to prepare for new Mail Entry and Payment Technologies. Connect the dots and learn how these veterans are navigating this new electronic frontier for mail quality, and hear about the benefits they are experiencing. With this transformation in place, workshop participants can expect to uncover lessons learned, along with predictions on where the panel envisions programs impacting USPS data, industry visibility, costs, work-sharing and postal rates. Jessica Lowrance, Executive Vice President Association for Postal Commerce W/Additional Industry Panelists Pricing and Product Simplification Customer Acquisition and Loyalty Monday, Period 7 | 11:00 AM – 12:00 PM | RM: Bayou D The postal service is considering a number of product and pricing simplification ideas for 2017. This workshop will cover these ideas, and will provide status and updates on the next steps as the plans for 2017 are finalized. Derek Larsen, Senior Manager Deloitte Jason Manstof, Principle Deloitte Steve Montieth, Executive Director, Product US Postal Service Sharon Owens, Vice President, Pricing US Postal Service International Addressing Requirements for Mailing Successfully to Foreign Customers Boot Camp for Mail Center Managers – Part 1 Mail Operations Monday, Period 7 | 11:00 AM – 12:00 PM | RM: Canal C Addressing differences and requirements for successful delivery in other countries is the focus of this workshop. The elements of addresses, their length and placement around the world vary greatly, and this workshop covers the differences, the proper formats, and particular space 32 requirements for successful delivery. Bring your questions with you to the Forum and we’ll answer them within the workshop. TUNE IN TO SUCCESS Management and Professional Development Monday, Period 7 | 11:00 AM – 12:00 PM | RM: Bayou C In today’s mail center environment, managers face daunting challenges – multiple areas of responsibility, disruptive technologies, and changes in the USPS operations and regulations. The talents and skills that got you where you are today may not be enough to bring you to the next level. Attend this two-part workshop and hear from the leading speakers in the industry. In Part One, learn how to effec- tively navigate the USPS organization and regulations, networking and industry organizations, and mail center management. In Part Two, you’ll learn mail center management trends and technology, as well as additional focus on Management 101 and professional development. Mark Fallon, President The Berkshire Company Patrick Ring, Associate Director Mail Services Boston University Marketing, Design, Sales and Operations: Can They All Work Together as a Team? Management and Professional Development Monday, Period 7 | 11:00 AM – 12:00 PM | RM: Bayou B Learn how marketing, design, sales and operations in any organization can work together, and in fact, must work together. They are all essential and should be respected. Often their relationships are “strained” and to avoid these issues we must understand their perspectives, respect their opinions and efforts and, in the end, come together to do what is best for the organization and their clients. How do we achieve this? Come to the workshop and learn how! Mark Rheaume, National Postal Affairs Director and Partnership Liaison Officer AccuZIP, Inc. insights gained from deploying the program in the Northern Virginia and New York areas. In addition, the USPS will discuss the various options for mailers and service providers to participate in the program. Bob Dixon, Director, Product Technology Innovation US Postal Service Simplifying the Commercial Mailing Experience USPS Officer Led Session Monday, Period 7 | 11:00 AM – 12:00 PM RM: Governor’s Ballroom A Learn first-hand how the USPS continues to transform and simplify the commercial mailer’s experience. This informative session will provide mailers with an inside look at how the USPS is modernizing the mail entry, verification, payment and induction processes. Learn how the Postal Service is enhancing the customer experience by delivering first-contact solutions through the Premier Business Mail Entry Unit initiative and providing mailers with easy access to important information with the creation of the “Publication for Streamlined Mail Entry.” Mailers will also learn about enhancements to programs such as electronic Verification System, eInduction and Seamless Acceptance, Payment Modernization and how Full-Service intelligence sets the stage for streamlining the acceptance and induction processes. PCC Membership Boot Camp Pritha Mehra, Vice President, Mail Entry and Payment Technology US Postal Service Your PCC needs you…. Enlist now! We will be providing you with five key initiatives plus a “bonus tip” on PCC Membership for both small and large market PCCs. In this session, we’ll show you how you can use relevant education topics, marketing, organization and teamwork to maintain and build a solid membership foundation. You will also get a chance to ask PCC experts how they sustain and grow membership, manage their PCC membership database, attract first-timers and much more. You will not want to miss your chance to be a part of this dynamic and hands-on boot camp…and a chance to earn your Membership stripe! Sponsored by: Click2Mail.com Management and Professional Development Monday, Period 7 | 11:00 AM – 12:30 PM | RM: Canal E Informed Delivery Update and Future Plans Shipping and Packaging Solutions Monday, Period 7 | 11:00 AM – 12:00 PM | RM: Bayou E The USPS will provide an overview and update on its newest online offering: Informed Delivery. The discussion will review current and planned features, as well as statistics collected during the first three months of operation. The USPS will review direct consumer feedback, along with Ensuring Document Integrity for Transactional and Information-Based Mailing Mail Operations Monday, Period 8 | 1:30 PM – 2:30 PM | RM: Bayou A Businesses rely on transactional and information-based communications – like bills, statements and notices – to collect payments from customers and meet regulatory requirements. Companies spend billions of dollars each year to protect their electronic data, but often overlook their physical communications, risking exposure of personal and confidential client data. Don’t let your company be the next headline. Ensuring the integrity of your transactional and information-based mailings not only meets your compliance needs, it protects your brand, guards the privacy of your customers’ data and enhances your customer experience. Linda Kish, Director Mail Center Solutions Pitney Bowes, Inc. 2016 NPF PROGRAM GUIDE 33 One Size Does Not Fit All! Mail Operations Monday, Period 8 | 1:30 PM – 2:30 PM | RM: Bayou E Based on business need, multiple groups within an organization have different requirements for IMb Tracing, but the first step is to ingest the data and make it meaningful to the organization. This workshop opens with an overview of pre- and post-planning for ingesting IMb Tracing data and matching it to internal data elements using a data warehouse. The workshop then transitions to specifics about how each group uses the data to satisfy specific business problems. In a case study format, each problem will be stated by the prescribed approach and how the problem was solved. Darlene Wolf, Process Analyst Progressive Corporation Return Mail – The True Economic Impact Management and Professional Development Monday, Period 8 | 1:30 PM – 2:30 PM | RM: Canal A Ten years ago most mailrooms were still tracking packages by hand. As the demands of mail centers developed, so have the package tracking systems that help support them. Attend this workshop to learn how Vanderbilt University went from tracking packages by hand to implementing a large-scale package tracking and locker system complete with address forwarding and virtual mailboxes. Mickey Angela Vanderbilt University Bruce Little, Vice President SCLogic Planning In-Home Delivery: Using Data to Manage Service Mail Operations Monday, Period 8 | 1:30 PM – 2:30 PM | RM: Canal B Mail Operations Monday, Period 8 | 1:30 PM – 2:30 PM | RM: Bayou C Undeliverable and return mail can impact an organization in so many ways, including loss of communication with customers, financial cost of production and/or loss of revenue. Impacts can also include delayed or unpaid invoices, decreased response rates and regulatory compliance outcomes. In this workshop, you will learn key considerations for database configuration, as well as address quality and accuracy, which are direct contributors to returned mail. There are solutions in the marketplace that are customizable for every situation, and we will examine how these solutions can turn the drain on costs and resources into an organizational benefit. As mail becomes an even bigger player in multi-channel marketing campaigns, marketers need to better predict when their mailpiece will be in the hands of prospects and customers. At the same time, postal operations are rapidly evolving through initiatives such as the Operation Window Change (OWC). How can you use existing tools to finetune your in-home date? In this workshop, you’ll learn best practices for achieving your in-home targets and how to leverage available data to ensure direct mail fits seamlessly into your multi-channel strategy. Christine Erna, Sr. Postal Solutions Architect Novitex Enterprise Solutions Bob Hedstrom Horizontech From Stress to Success Management and Professional Development Monday, Period 8 | 1:30 PM – 2:30 PM | RM: Canal C 34 Leveraging Technology for the 21st Century Mail Center Bob Rosser, Director, Postal Affairs, Products and Services IWCO Direct Kurt Ruppel, Marketing Services Manager IWCO Direct Putting Passion Into Your (Mail) Job Management and Professional Development Monday, Period 8 | 1:30 PM – 2:30 PM | RM: Bayou D Take time to explore who you are, where you are going and how will you get there. This interactive workshop will teach you a systematic process of self-discovery to help control your life by examining how personality, self-fulfilling prophecies and personal expectations impact success. At the conclusion of the workshop, each participant will: complete a self-scoring personality profile; develop techniques to identify the stressors of work; identify motivators for success; create a personal vision for success. I have the best job in the world! I work for an insurance company and I deal in postal process! No, really, this is how I feel about my job. Wait, you don’t feel that way about your job? You need this workshop! Learn the power of communication skills including: storytelling; being quotable; using humor to win an audience; using analogies to make points and demonstrate concepts; being different and passionate for your work. Be prepared to hear why some of the old adages aren’t all they seem to be. Most importantly, learn why you have the best job in the world too! Dr. Sean Joyce, President Omega Consultants David Marinelli, Process Consultant Progressive Insurance TUNE IN TO SUCCESS The Digital Trinity campaign management to optimize the relevance of direct mail; The rise of QR code usage that reconnects mail to a digital experience; Intelligent Mail Barcode Reporting. Social media, mobility and data analytics are what award-winning author Chris Surdak calls the “Digital Trinity.” This trinity has transformed how we interact with the world and what we expect from it. In this workshop, you’ll learn the six most significant impacts of these trends and how the digital trinity is driving change in businesses today. Plus, you’ll learn how to capitalize on digital trends in today’s idea economy. Lewis Gersh, Founder, Chairman and CEO PebblePost Customer Acquisition and Loyalty Monday, Period 8 | 1:30 PM – 2:30 PM | RM: Bayou B David Mastervich, Client Principal Hewlett Packard Enterprise Irresistible Mail: Where Paper and Pixels Converge USPS Officer Led Session Monday, Period 8 | 1:30 PM – 2:30 PM RM: Governor’s Ballroom A We live in an era of sweeping technology growth and change. Great opportunities emerge for those who adapt and make smart use of new capabilities. Mail is also evolving, allowing mailers and marketers to leverage the unique value of mail as a tactile medium and create new and powerful experiences by seamlessly connecting mail withdigital content to help drive engagement and response. Join Gary Reblin, Vice President of New Products and Innovations, as he showcases some of the truly Irresistible Mail that the industry has produced in the last year, and vote for your favorites! Learn about the Irresistible and exciting new technologies for 2016 that leverage the value of the physical mailpiece, and catapult engagement levels to new heights by layering in coordinated digital tools and experiences. You’ll gain insights into new USPS mailing initiatives and the exciting opportunities that will continue to drive Irresistible Mail experiences into the future! Irresistible Technology in 2016 USPS Mailing Promotions Customer Acquisition and Loyalty Monday, Period 9 | 2:45 PM – 3:45 PM | RM: Bayou E If you’re planning to attend Gary Reblin’s session “Irresistible Mail: Where Paper and Pixels Converge,” then make this workshop your next stop! Learn more about the innovations and new technology the USPS is incorporating into this year’s Mailing Promotions. This year we are pleased to extend the pairing of a physical mailpiece to new digital experiences including evolving QR code capabilities, a breadth of Video-in-Print technology, beacon technology, and even social platform “buy now” mobile shopping. And as the print industry continues to innovate around creative substrates, print materials and print production capabilities, we are pleased to highlight the range of innovations that can be cleverly applied to produce Irresistible mailpieces that demand attention and produce results. Tim Fox, Executive Director, Custom Products Quad Graphics David A. Schwartz, Vice President of Sales, Digital Commerce Solutions Pitney Bowes Inc. Victoria K. Stephen, Director, Mailing Services USPS New Products and Innovations US Postal Service Coakley Workman, Manager, Mail Innovations USPS New Products and Innovations US Postal Service Gary Reblin, Vice President, New Products and Innovations US Postal Service Making the World a Marketplace Sponsored by: Northrop Grumman Corporation The USPS is developing and piloting new solutions focused on reducing barriers to global eCommerce, enabling the world to buy from the US. Attend this workshop to learn about the concepts we are exploring and discuss how your business may benefit from these new ideas or how your business and your solutions may help us to drive cross-border shipping innovation even further! Direct Mail: Why It’s About to Enter the Programmatic Era Customer Acquisition and Loyalty Monday, Period 9 | 2:45 PM – 3:45 PM | RM: Bayou C Neither rain, nor sleet, nor technological disruption will interfere with the mail. Direct mail continues to be the most direct pipeline to the consumer. Direct mail is at the beginning of a renaissance with the application of new data and technology that will transform its value. This workshop will highlight technologies while pointing out the current obstacles and opportunities: Targeting and printing technology that allows for immediate production of personalized catalogs and postcards; The rise of real-time ad serving and Shipping and Packaging Solutions Monday, Period 9 | 2:45 PM – 3:45 PM | RM: Bayou D Nick Coleman, Global eCommerce Development Dir. US Postal Service Franca Davis, Manager International Strategy and Business Development US Postal Service 2016 NPF PROGRAM GUIDE 35 Are You Listening? How to Avoid Communication Blunders eCommerce Businesses Are Like Snowflakes, No Two Are Alike Management and Professional Development Monday, Period 9 | 2:45 PM – 3:45 PM | RM: Canal C Shipping and Packaging Solutions Monday, Period 9 | 2:45 PM – 3:45 PM | RM: Bayou A Do you feel like the important things you say fall on deaf ears? You are not alone! Whether we are talking with a customer, emailing a prospective client or having lunch with a co-worker, communication becomes the most important thing we do each day, so make it count! We all know it is essential to get our message across in order to get our work done, but we also know sometimes it’s not as easy as it sounds! Politics, incompatible personalities and red tape often inhibit our ability to say what we mean and mean what we say. Attend this workshop and learn to avoid common mistakes and everyday communication blunders in future conversations on the job. There are as many approaches to running an eCommerce business as there are eCommerce businesses. Each one is unique with its own special personality, challenges and needs. Listen to this panel of successful eCommerce business experts as they discuss the fulfillment challenges they faced in starting and growing their businesses. The panel will focus on why and how they use the USPS and how the USPS supports their ever-changing business needs. Gina Greco, Manager Data Services C.TRAC Hardwiring Reliability Management and Professional Development Monday, Period 9 | 2:45 PM – 3:45 PM | RM: Canal B Aiming for high quality and reliability in your operations? Getting there is not as easy as it seems. In this workshop, find out how organizations in high-risk industries and complex environments like aviation, forestry and healthcare have implemented best practices and processes designed to ensure zero errors – resulting in a culture where safety and compliance are hardwired. Learn how being mindful, having a commitment to excellence and relevant measures can energize your activities and practices around quality and reliability. Staying Alive! Surviving and Preparing for the Worst-Case Scenario USPS Officer Led Session Monday, Period 9 | 2:45 PM – 3:45 PM | RM: Canal E In today’s world, having a plan to stay safe at home and at work are necessary. The Postal Service Inspection Service is prepared to give you pointers and tips on how to protect your mailroom from a variety of threats. Surviving and preparing for worst-case scenarios, implementing strategies to protect yourself and your co-workers and having communication plans that are shared with your employees ahead of time are all elements of the precautions that today’s mailers need to have in place. Guy Cottrell, Chief Postal Inspector US Postal Inspection Service Effective Brand Marketing Julie Teahan, Principal Price Waterhouse Coopers Customer Acquisition and Loyalty Monday, Period 10 | 4:00 PM – 5:00 PM | RM: Bayou D Mail Center Operations – Gateway to Company Communications How does a brand that is over 240 years old continue to stay relevant? By developing innovative products and solutions for its customers, the USPS has done just that. In this workshop, discover how USPS is creating products that bridge the digital and direct mail worlds, the marketing support they’ve put behind this successful endeavor, and how they’ve been able to grow their brand from it. Management and Professional Development Monday, Period 9 | 2:45 PM – 3:45 PM | RM: Bayou B A mail center operation has, is, and will always be the gateway to any company’s successful communications plan. This includes internal and external communications, mailpiece designs, postage allocations and workflow efficiencies. It is also a starting point for any and all departments when it comes to generating communications and correspondence dealing with your company’s overall communication strategy, strategic business plan and financial stability. This workshop will help you establish the mail center in becoming or expanding the gateway for communication throughout your organization. Examples and open discussions will demonstrate the need for solid communications that a professional mail center must provide. Chris Kula, Manager Mailing Operations Ruffalo Noel Levitz 36 Amine Khechfe, Co-Founder and General Manager Endicia TUNE IN TO SUCCESS Christopher Karpenko, A/Executive Director Brand Marketing US Postal Service Michael J. Knopf, SVP, Client Business Partner UM Engaging Mail and the Generations Customer Acquisition and Loyalty Monday, Period 10 | 4:00 PM – 5:00 PM | RM: Canal C Today, there are five generations with purchasing power. Each one has its own personality, perception, and spend- ing capability, as well as different views and engagement with mail. While some think mail is out, statistics show physical mail drives higher response rates than digital methods. In this workshop, you will learn what makes mail important to each generation, and you’ll understand the differences between each generation and how to tailor your mail to drive improved responses. In the end, you’ll discover how your mail can entice, not just suffice, for engaging the generations. Alison Hall, Director of Client Services, Direct Mail Solutions Pitney Bowes Presort Services Shawn P. Lang, Manager Postal Relations DST Mailing Services, Inc Business Customer Gateway – Your Access to Intelligent Mail Products and Services Mail Operations Monday, Period 10 | 4:00 PM – 5:00 PM | RM: Canal A The Business Customer Gateway (BCG) provides the necessary tools to monitor, track and manage your mailing and shipping activities. This workshop highlights features in the BCG that are especially useful to Full-Service mailers. Features include links to submit electronic documentation, access to reports providing feedback on mailings, how to access Mail Quality reports, and where to find information on incentives and promotions. This workshop will also cover how to register as a mail owner or mail service provider, and the differences between the two account types. Carlos Cruz, HQ/MEPT, BMS Analyst US Postal Service Continuity and Recovery Planning for Critical Mail Applications Mail Operations Monday, Period 10 | 4:00 PM – 5:00 PM | RM: Bayou C Fines, cash flow and compliance issues are just some of the complications that arise from not mailing your critical communications to your customers. How prepared are you for a business disruption to hit your print/mail facility? Healthcare, insurance, financial, utility and government mailers are putting their businesses at risk without a well-planned, tested and executable continuity and recovery plan. We will examine the trends, requirements and options for ensuring that your company’s critical mail continues to flow – no matter what. Data security, recovery facility requirements and a review of critical methods to incorporate into your recovery plan will be reviewed. Christine Burke, Director, Sales and Marketing Mail-Gard (A Division of IWCO Direct) Your Software is Talking – Are You Listening? Mail Operations Monday, Period 10 | 4:00 PM – 5:00 PM | RM: Bayou E Software is an integral part of your mailing operation. Its criticality in ensuring complete, correct, and current addresses as well as optimal sortation of the mail are essential if you want to achieve maximum postage discounts. Making every mailpiece count means not only leveraging the latest in postal software, but also leveraging software return codes that all software products provide. In this session, learn how CASS™ and PAVE™ certified software solutions are providing essential clues to you that can help you: Achieve greater postage workshare discounts; Ensure timely, predictable, and ultimate delivery of the mail; Optimize your overall mail preparation workflow. Chris Lien, President BCC Software Jim Wilson, Manager, Address Management US Postal Service PCC Policy Administration Boot Camp Management and Professional Development Monday, Period 10 | 4:00 PM – 5:30 PM | RM: Canal E Does your PCC need some pushing, pulling and heavy lifting activities to climb high? Then don’t miss this boot camp as they show you new ways to remain compliant and achieve your PCC goals! This action-paced session will share how to navigate the twists and turns and successfully complete your mission. It will explore how to turn a “no” into a “yes” and gain and retain high functional executive board members. Attendees will examine the top policy questions and answers and have an opportunity to join in the discussions. Find out how to locate and use resources to help your PCCs thrive. Don’t miss this session if you want to hear how a new “Yes We Can” attitude is taking shape! Global 101: Back to Basics! Shipping and Packaging Solutions Monday, Period 10 | 4:00 PM – 5:00 PM | RM: Bayou A Ever thought about expanding your business beyond US borders? In this workshop, find out where to begin, how to target, what you need to know and what features and benefits will best meet your customers’ needs. Learn why the USPS should be part of your outbound shipping options to maximize your profits and give your customers the service they want. Plus, find out how the USPS stacks up against the competition on billing, pricing, and services choices. Having knowledge about these options will allow your business the opportunities to increase sales and revenue! Now’s the time to expand your business beyond US borders. Violette Jacobson, Manager, Alliance Integration and Support US Postal Service Mark Schoeman, CEO The Colography Group, Inc 2016 NPF PROGRAM GUIDE 37 Reply Mail Initiatives: Learn How to Streamline Your Business Reply Mail Mail Operations Monday, Period 10 | 4:00 PM – 5:00 PM | RM: Bayou B Learn about the Intelligent Mail barcode Accounting (IMbA) system designed to automate counting and invoicing processes for qualified Business Reply mailpieces. This workshop will also discuss the Automated Business Reply Mail Tool (ABRM), which is a web-based, self-service tool created to assist Reply Mail customers to produce domestic Courtesy Reply Mail, Business Reply Mail and Qualified Business Reply Mail. Meg Ballard, Senior Business Systems Analyst US Postal Service James Duffey, Program Manager, Business Mailer Support US Postal Service Value-Added Products and Services Monday, Period 10 | 4:00 PM – 5:00 PM RM: Governor’s Ballroom B Networking with a purpose! Sit down with your colleagues in small groups to learn and share innovative ideas providing invaluable takeaways you can put to immediate use. Attendees will not need to pre-register and can select their table topic upon arrival. Tables will be filled on a first-come first-served basis with a chance to attend multiple tables. Important and timely topics are chosen by industry and postal leaders who anchor the discussion and there is something for everyone as follows: • • • • • Shipping and Packaging Solutions Monday, Period 10 | 4:00 PM – 5:00 PM | RM: Canal B • • In an age in which technology allows people to access information in seconds, customers expect businesses and government agencies to provide value-added conveniences. The USPS offers a number of such services that make shipping and receiving packages easier for businesses and consumers alike. Discover the intrinsic value of shipping conveniences such as Premium Forwarding Service Commercial, Package Intercept, Hold For Pickup, which allow business customers to consolidate and forward their mail in bulk, intercept mailed packages for rerouting to new addresses or ask that their shipments be held at a Post Office until they can pick them up. Attendees will also learn more about Delivery Instructions and how to order and receive Expedited Packaging Supplies in one to two business days. • • • • • • • • • • • • • Derek Hatten, A/Manager, Shipping Solutions US Postal Service Suzanne Newman, Sr. Product Development Specialist US Postal Service 38 Peer-to-Peer Roundtables TUNE IN TO SUCCESS Periodicals Mail Acceptance (Seamless Acceptance, Mailer Scorecard) CPUs and CARS on University Campuses IMpb / Visibility / Tracking for Colleges & Universities Customs Efficiency for Customer Satisfaction & Cost Containment Student Mail Addressing & Mail Forwarding Healthcare / UAA Best Practices (Government & Industry) Government (Federal Mail Policy & Leadership) eVS / IMpb FAST & eInduction Full Service / Move Update Addressing Hygiene & Software Election Mail Political Mail Mining Postal Resources on the Internet Sustainability IRRESISTIBLE MAIL 2016 USPS Mailing Promotions Nonprofits Shipping Technology & Software / Package Services Sponsored by: American Bank Note Company More than just logistics… we’re music to your ears! FlexiSHIP CoMAIL CoPAL International Mail Warehouse Options Cost-effectively meet delivery goals through consolidation, direct, less-than-truckload and expedited. Lower postage by combining magazines and catalogs in to a single mail stream. Sort trays onto shared pallets for lower costs, even for mailings too small to make a pallet. Meet deadlines and budgets with direct entry in multiple countries. Secure storage with after hour access, plus access to an extensive transportation network. Make Fairrington your next play! Contact us for a free consultation and experience the power of Fairrington’s full-impact logistics! Make an appointment at the NPF! Call or text us at: (331) 201-9527 IMPACT www.fairrington.com | 553 S Joliet Road, Bollingbrook, IL 60440-3631 | (630) 783-9200 Tuesday NPF Workshops | March 22, 2016 Political and Election Mail Mail Operations Tuesday, Period 11 | 11:00 AM – 12:00 PM | RM: Bayou D This workshop will focus on the USPS operations readiness for the political mailing season. We will focus on the USPS’ overall operations and mail processing strategies and service performance commitment regarding political and election mail, our absentee ballots and military and overseas commitment, our outreach to state and local election boards and our internal political/election mail compliance and communications strategies. Isaac Cronkhite, Manager, Processing Operations US Postal Service Your Return on Investment Is in the Mail Customer Acquisition and Loyalty Tuesday, Period 11 | 11:00 AM – 12:00 PM | RM: Bayou A With technology playing a key role in people’s lives, mail can counterbalance the technical side. This workshop will discuss data as the foundation of an integrated marketing campaign and how direct mail is the catalyst to engagement. We’ll also discuss the share of media channels by sector, the role of direct mail and how it can influence consumer action. Plus, we’ll cover the following: How to make mail more effective by eliminating UAA mail; IMb Tracing – how to leverage data to increase marketing intelligence; Review trans-promotional opportunities and value; Discuss Business Reply Mail – Benefits and Tracking; Review tools offered by the USPS – ROI Calculator, marketing IMPACT calculator, alternate postage and promotions. Stephen Grech, Senior Direct Marketing Executive Major Accounts US Postal Service Lucie Jameson, Assistant Director, Direct Mail Marketing Programs Consumer Markets The Hartford Financial Services Group Hot Topics in Addressing – An Industry Perspective Mail Operations Tuesday, Period 11 | 11:00 AM – 12:00 PM | RM: Bayou C From new ways to cleanse your addresses to refined standards (and invoices) for Move Update requirements, address quality is never a static topic. In this workshop, we’ll review some of the most noteworthy changes, hottest topics and biggest controversies over the last year. Get a sneak peek into 40 TUNE IN TO SUCCESS the addressing group for MTAC, and bring your challenges for discussion. Kim Mauch, Senior Product Manager Satori Software Mailing at Eligible Nonprofit Standard Mail Prices Mail Operations Tuesday, Period 11 | 11:00 AM – 12:00 PM | RM: Canal B This workshop will focus on understanding the mailing standards that will qualify mailpieces for eligibility to mail at the Nonprofit Standard Mail Prices. Beverly A. Moore, Manager National Customer Rulings US Postal Service Chuck Tricamo, Manager, Pricing and Classification Service Center US Postal Service Who Protects Your Mail? Postal Inspectors – The USPS’ Best-Kept Secret Mail Operations Tuesday, Period 11 | 11:00 AM – 12:00 PM | RM: Bayou E In this workshop, you’ll learn about physical security issues and the risk level associated with your mailing operation, the roles and responsibilities of mail center employees, and how internal theft can cost a small business up to five percent of its annual revenues. Reducing these losses, even by a small amount, can significantly impact your profits. The odds of being targeted for mail bomb, hazardous material or a biological attack are remote. But Postal Inspectors will offer a proven plan of response for your business. Learn from the experts to quickly identify potential hazards in the mail, keep employees safe and minimize hazards. Teresa Thome, Deputy Chief Inspector, Eastern Field Operations US Postal Inspection Service Gregory Campbell, Deputy Chief Inspector, Western Field Operations US Postal Inspection Service PCC Communication Boot Camp Management and Professional Development Tuesday, Period 11 | 11:00 AM – 12:30 PM | RM: Canal E Strap on your boots, put on your camouflage, roll up your sleeves and join us on this strategic communication mission. This session will share tips and tricks to collaborate with Education and Membership committees, and leverage the tools and templates to turning checklists into effective mar- keting and communication plans. Hear how award-winning PCCs seized opportunities and secured the silver, bronze or gold awards with a robust leadership submission. Learn how to incorporate new tools and methods to attract PCC members, leverage PCC brand and take your communication plan to the next level. Our drill instructors will have you walking the walk and talking the talk by the end of this session and leading your PCC into a successful year. So strap on your boots and start marching! Shipping Innovations: Navigating Customer Options Shipping and Packaging Solutions Tuesday, Period 11 | 11:00 AM – 12:00 PM | RM: Bayou B Attend this workshop to explore carrier shipping innovations and the impact of customer options and solutions in the marketplace. Discover how customer demands are evolving and how carriers are tailoring solutions to meet these demands. Help chart the course of future shipping enhancements to USPS services and find out what is next on the horizon. Karen Key, Director, Shipping Products and Services US Postal Service Mark Schoeman, CEO The Colography Group, Inc Shipping Solutions and Simplifcation for International Mailers USPS Officer Led Session Tuesday, Period 11 | 11:00 AM – 12:00 PM | RM: Canal A The USPS has been focused on strategies to simplify its global products to support seamless global ecommerce with fewer borders. Make plans to attend this session if you are a business that wants to improve and expand your global presence. The USPS can assist you developing an international shipping strategy worldwide and particularly in countries and regions of the world expecting tremendous growth Giselle Valera, Vice President, Global Business US Postal Service Direct Mail for Smart Marketers – Advanced Targeting, Budget-Friendly Customer Acquisition and Loyalty Tuesday, Period 12 | 1:30 PM – 2:30 PM | RM: Bayou D These days it’s all about data and finding the right customer. Business increases and revenue goes up. What about the downside? Is there more to consider? In this workshop, learn about ways to improve campaign ROI when data analysis shrinks your target audience lists. You’ll also learn how to avoid production issues that can negatively affect campaigns, and how mailing methods do matter and why marketing should care! This workshop combines the knowledge of a mailer and service provider to help you navigate the challenges of direct mail and remain cost-effective while driving the results you are looking for. Allison Hall, Director of Client Services, Direct Mail Solutions Pitney Bowes Presort Services Marc Ortiz, Mailing Data Manager Modern Postcard Technology and Print – Tomorrow Is Here Customer Acquisition and Loyalty Tuesday, Period 12 | 1:30 PM – 2:30 PM | RM: Bayou E Technology is developing at a rapid pace and changing many established methods of manufacturing direct mail. The print industry is an excellent example of an area seeing these changes and innovations. To remain competitive and profitable, both large and small printers and mail owners are encouraged to educate themselves on the latest developments in their industries, particularly in software and machine features. Some recent print technology innovations to be discussed in this workshop include high-speed digital printing on demand, three-dimensional printing, photo spectrographic measuring and advanced UV curing Systems/H-UV. Rhea Friederichs, Vice President, Business Development Wallace Carlson Printing Hal Stratton, Market Development Manager Komori America Corporation Customs Efficiency for Customer Satisfaction and Cost Containment Shipping and Packaging Solutions Tuesday, Period 12 | 1:30 PM – 2:30 PM | RM: Canal B Best practices for international shipments use industry techniques in conjunction with USPS guidelines to streamline workflow and improve delivery. Which industry resources are you using to profile client needs in support of trouble-free delivery? When your organization realized it was shipping more potentially dutiable packages than correspondence mail, did you implement the changes of the top five international mailers? In this workshop, learn the answers that will help you increase your efficiencies and improve delivery. Merry Law, President WorldVu, LLC Steve Smith, President Base60 Consulting 2016 NPF PROGRAM GUIDE 41 How To Profit from Your Non-Profit Mailings How to Develop High-Performance Teams Are you ready to see success stories that use “out of the box” USPS products and services including EDDM? Is it time to get some takeaways on how to increase your ROI through better mailing list hygiene? Who doesn’t want to identify some new opportunities to increase donations and membership – especially when you learn more about what Alternate Postage can do for you! Hear from industry speakers who will guide you through some often overlooked (and not difficult to implement) ways for your organization to save money and increase results. This fastpaced workshop will give you new ideas and resources to take back for immediate, measurable results! People in management roles have the power to make a positive impact in the lives of their teams and their organizations. Learn the latest research and practical ideas to help motivate individuals and build teams that are winners! You’ll walk away inspired and equipped to lead your teams to an even higher level of success. This workshop will include explanations of: Sirota’s research on the 3 Characteristics of High-Performance Teams; AMA’s 7 Needs that Motivate People; Bob Nelson’s Top 10 Motivators for Workers; 20 Ways to Retain Your Best Employees; the 12-Question “Measuring Stick” and more practical tools! Mail Operations Tuesday, Period 12 | 1:30 PM – 2:30 PM | RM: Canal A Ellie Alexander, Director, Wealth Management Sales DST Retirement Solutions Kim Waltz, Vice President, Customer Relations Postal Affairs Cathedral Corporation Mentoring: Applying Learned Experience to Daily Business Life Management and Professional Development Tuesday, Period 12 | 1:30 PM – 2:30 PM | RM: Bayou B The old rules of management and supervision simply do not work with today’s complex workforce. That’s why the most effective leaders in America now rely on the power of mentoring and coaching to increase personal and team effectiveness. Learn how your legacy of talent, passion, purpose and experience can be passed on to a new generation of workers; listen to entertaining stories of and about successful coaches and lead yourself and others to discover the world of peak performance. Dr. Sean Joyce, President Omega Consultants RIBBS – What is a Bulletin Board? Customer Acquisition and Loyalty Tuesday, Period 12 | 1:30 PM – 2:30 PM | RM: Bayou C Ever use the Rapid Information Bulletin Board System (RIBBS)? It’s a platform anyone tied to mail must experience. RIBBS has some of the most important information you’ll ever need. Have you used it and been frustrated by the experience? Let us show you how easy it can be to maneuver and take advantage of all it has to offer. Christopher Karpenko, A/Executive Director Brand US Postal Service Management and Professional Development Tuesday, Period 12 | 1:30 PM – 2:30 PM | RM: Canal E Wes Friesen, Manager, Billing Credit and Payments Portland General Electric Ship-From-Store as Part of an Omni-channel Fulfillment Strategy Shipping and Packaging Solutions Tuesday, Period 12 | 1:30 PM – 2:30 PM | RM: Bayou A One of the hottest trends in shipping and logistics, ShipFrom-Store offers competitive advantages to online retailers with brick-and-mortar outlets. Properly implemented as part of an omni-channel fulfillment strategy, Ship-From– Store can decrease shipping time and cost as well as optimize inventory utilization… but it comes with challenges. This workshop will examine the advantages and impact of implementing a Ship-From-Store strategy as well as the innovative products and technology USPS offers to help you fully realize the benefits of a Ship-From-Store program. Peter Klausner, Manager, Technical Solutions US Postal Service Data Insights and Analytics: An Informed Approach to Mail and Package Visibility USPS Officer Led Session Tuesday, Period 12 | 1:30 PM – 2:30 PM RM: Governor’s Ballroom A The mailing industry is being transformed by a wave of innovation and information. The USPS has blended the power of these initiatives and has visibility into the mail in a way that can transform how you work with your customers. This session will spend time reviewing the type of data available through use of the IMpb and the IMb and how this information now provides insights into customer behavior. Informed visibility is a game changer for the industry and if you want insights into mail inventory, real-time service performance diagnostics and how the USPS is revolutionizing the art of the possible into reality, this session is a must-attend for you. Robert Cintron, Vice President, Enterprise Analytics US Postal Service 42 TUNE IN TO SUCCESS Exploring the Power of Mail Visibility Customer Acquisition and Loyalty Tuesday, Period 13 | 2:45 PM – 3:45 PM | RM: Bayou E The USPS is entering a new world where access to real-time information is changing the way we do business and helping us to better meet the mailing industry’s visibility needs. New technologies enhance the way we collect information, store and report data, and provide end-to-end visibility for the mail. We are leveraging technology to increase mail visibility and identify service gaps, leading to improved service performance and reliability, and providing greater customer insights and value to the mailing industry. Join us as we explore the latest enhancements in scanning and reporting through Informed Visibility. Experience the power of IV! Steve Dearing, A/Director, Corporate Reporting US Postal Service Five Gems Hiding in Your Customer Data Customer Acquisition and Loyalty Tuesday, Period 13 | 2:45 PM – 3:45 PM | RM: Canal E How can you maximize the ROI of your next marketing campaign with the data that you already have? This workshop will provide visibility into your mailing, drive decision making in timely ways, reduce waste and increase response rates with widespread information gathering. Chris Lien, President BCC Software Sponsored by: BCC Software Top 10 Addressing Stats and How They Impact Your Business Mail Operations Tuesday, Period 13 | 2:45 PM – 3:45 PM | RM: Canal A The quality and characteristics of your name and address information impacts more than just your qualification for discounts. Reviewing and monitoring key stats can alert you to which operations have issues and if they are getting better or worse. They also give you insights into the type of clients you have, as well as your risk levels for industry-specific compliance and potential fraud. In this workshop, we will review some of the available addressing stats and the impact they can have on your business – not just your mail. Adam Collinson, Director of Research & Development GrayHair Software Boot Camp for Mail Center Managers Part 2 Management and Professional Development Tuesday, Period 13 | 2:45 PM – 3:45 PM | RM: Bayou D In today’s mail center environment, managers face daunting challenges – multiple areas of responsibility, disruptive technologies, and changes in the USPS operations and regulations. The talents and skills that got you where you are today may not be enough to bring you to the next level. Attend this two-part workshop and hear from the leading speakers in the industry. In Part One, learn how to effectively navigate the USPS organization and regulations, networking and industry organizations, and mail center management. In Part Two, you’ll learn mail center management trends and technology as well as additional focus on Management 101 and professional development. Relevant and Targeted Personalization – The Answer is in the Data! Mark Fallon, President The Berkshire Company Patrick Ring, Associate Director Mail Services Boston University Whether applying personalization in print, email or PURLs, the value of personalization continues to grow. What captured your reader’s attention last year may not be as effective this year. Organizations need to mine the data from customer records, merge it with census data, and link it to multiple digital assets based on the personality of their customer. The reality is, to compete in today’s market, more sophisticated personalization strategies are required. In this workshop, discover what personalization strategies are being implemented and how to make use of the massive amounts of data that are now being collected every day. Emergency! Emergency! Are You Prepared? Mail Operations Tuesday, Period 13 | 2:45 PM – 3:45 PM | RM: Bayou C John Leininger, Professor Clemson University Mail Operations Tuesday, Period 13 | 2:45 PM – 3:45 PM | RM: Bayou A Disaster can strike at any time. From losing your network to a catastrophic event, your mail center should have a contingency plan in place to respond to and quickly recover from any unexpected event. A contingency plan serves as a step-by-step guide that anyone can follow should your mail center suffer a partial or total loss of services. This workshop will provide you with all the tools you need to create an effective plan. David Nelson, Manager, University Mail & Courier Services University of Rochester 2016 NPF PROGRAM GUIDE 43 Turning Change into a Competitive Advantage Management and Professional Development Tuesday, Period 13 | 2:45 PM – 3:45 PM | RM: Bayou B Twenty years of evolution has forever altered the course of retail, including the rapidly accelerating pace of change. Retail is now in the “Age of Disruption.” What are the changing expectations of tomorrow’s consumer? What are the core capabilities needed both to compete and win in the future? And lastly, how will technology reshape organizations from consumer to retailer/service provider? In this workshop, you will learn about techniques to anticipate, understand, and react to the inevitable hard forces destined to further reshape industries, both domestically and globally. In addition, you’ll learn about the ways organizations are planning to both manage and embrace disruption for a competitive advantage. Robert Reisner, Director Price Waterhouse Coopers Shipping Market Selfie: A Snapshot of Today’s Shipper Shipping and Packaging Tuesday, Period 13 | 2:45 PM – 3:45 PM | RM: Canal B Learn what shippers are saying about their carriers in the search for a perfect match. A review of research conducted to find out the current level of carrier satisfaction and a snapshot of the competition will be explored. Mark Schoeman, CEO The Colography Group, Inc Connecting Paper to Pixel — How Mail and Digital Meet in the Real World Customer Acquisition and Loyalty Tuesday, Period 14 | 4:00 PM – 5:00 PM | RM: Canal E In today’s ever-changing marketing landscape, it is becoming harder to capture the attention of today’s customers. Brands must take advantage of all channels of communication and leverage insights, innovation, content and more in order to establish unique connections with their consumers. Come see this panel of leading brands who have used innovation around mail. These companies see mail as an integral part of their business, helping them build an overall brand marketing strategy. Moderated by the Postal Service, the focus includes how digital, technology and data play a role in these brands’ successes. This is a chance to hear firsthand the thought leadership of those using an integrated strategy. Explore and see how these examples can provide thought starters for your own organization. Christopher Karpenko, A/Executive Director Brand Marketing US Postal Service Jaimi Yero Nielson, VP, Group Account Director MRM/McCANN 44 TUNE IN TO SUCCESS Navigating Periodicals for Smooth Sailing Mail Operations Tuesday, Period 14 | 4:00 PM – 5:00 PM | RM: Bayou A This compelling workshop will provide attendees a vast overview of periodicals. Starting with the initial application process, through the tedious maintaining of subscriber records, the panel will focus on the most important elements to complying and upholding the periodical status. Attendees will see practical examples of how publishers are using some of the recent standard changes in the design of their magazines. A must-attend workshop for any periodicals mailer. Erv Drewek, Manager of Postal Affairs Graphic Communications Brian Schmitt, Director of Logistics Hearst Magazines First-Class Mailers – Visibility Tools You Need to Succeed in a Regulated Environment Mail Operations Tuesday, Period 14 | 4:00 PM – 5:00 PM | RM: Bayou C For many transactional First-Class mailers, the costs and challenges of dealing with compliance requirements are significant. This is especially true in highly-regulated industries including healthcare, insurance and finance. Many mailers are not aware of the benefits of USPS services. The use of Intelligent Mail allows mailers to meet regulatory requirements, provide accurate accountability of each mailpiece, and reduce the overall cost of compliance. In this workshop, learn about Intelligent Mail and the many USPS tools that are available today, and which industries are likely to benefit the most. Judy Kalus, Product Specialist Pitney Bowes, Inc. Tray-Based Co-Palletization Mail Operations Tuesday, Period 14 | 4:00 PM – 5:00 PM | RM: Bayou E Find out how to lower your postage costs while improving delivery service through Tray-based co-palletization or “Co-Tray” mailing. During this workshop you will learn how to bypass a number of postal processing steps to receive more consistent and timely delivery of your mail, and the postage discounts that come from co-palletizing. Brad Lammers, Business Mailer Support Analyst US Postal Service Lloyd Moss, VP Premier Client Solutions WindowBook, Inc Understanding HIPAA/HITECH as a Mail Service Provider Mail Operations Tuesday, Period 14 | 4:00 PM – 5:00 PM | RM: Canal B With the changes to HIPAA/HITECH Omnibus Final Rule of 2013, Health and Human Services (HHS) clarified their definition of a Business Associate (BA). This final rule marked the most sweeping changes to the HIPAA since it was first implemented in 2003. Under these new requirements, entities that receive protected health information (PHI) – like a vendor, contractor or subcontractor – must comply with the administrative, physical, and technical safeguards for electronic PHI under the HIPAA Security Rule in the same manner as a covered entity (CE). Additionally, BAs are now subject to civil and criminal penalties. Are you at risk? Robert Grant, Co-Founder and Chief Strategy Officer Compliancy Group, LLC Karla Humphrey, Business Service Coordinator Click2Mail Federal Mail Management: Policies, Regulation Solutions and Performance Measurements Management and Professional Development Tuesday, Period 14 | 4:00 PM – 5:00 PM | RM: Bayou D workshop, where you’ll learn existing and future solutions that could help solve many of the issues shippers face today. Harry Whitehouse, Co-Founder and CTO Endicia Seamless Customer Engagement through Digital Variable Printing and Email Integration Customer Acquisition and Loyalty Tuesday, Period 14 | 4:00 PM – 5:00 PM | RM: Canal A One-to-one marketing is driven by relevant content such as imagery, offers, cadence and channel preference. As we enter the age of marketing to Baby Boomers, GenXers and Millennials, now more than ever marketers need to take advantage of the successful response rates that digital variable printing delivers (37%), and the increased integration of print with email (25%). This workshop will help marketers learn how to effectively leverage trigger information directly to digital variable printing and email communications. Robert Ellis, Manager, Business Alliance US Postal Service Joe Holleman, Manager, Marketing Strategy Precision Dialogue Learn what you need to know about federal mail management regulations and agency mail manager responsibilities. This workshop addresses the development, implementation and evaluation of agency mail policies. We’ll also discuss mail security, financial and reporting requirements as well as performance measurement and other mail management issues. This workshop is a must for all federal agency mail managers. Cynthia Patterson, Program Manager Mail Management Policy GSA Case Studies of Unique Solutions for Package Shippers Shipping and Packaging Solutions Tuesday, Period 14 | 4:00 PM – 5:00 PM | RM: Bayou B Have you ever had packages rejected at the USPS induction point because your postmarks are “stale”? Do you ever worry about unused shipping labels being properly refunded? Do you need to delay an electronic manifest until you are ready to induct the entire job? Do you have a single postage account, which is shared by multiple locations? Would the complete elimination of label “refunds” help your business? If so, you won’t want to miss this 2016 NPF PROGRAM GUIDE 45 Wednesday NPF Workshops | March 23, 2016 Going Omni-channel? Finding the Right Mix Customer Acquisition and Loyalty Wednesday, Period 15 | 8:00 AM – 9:00 AM | RM: Bayou C Shifts in technology, mobility and information have fueled this growing challenge of meeting customer demands. How can you take your communication omni-channel to meet this challenge without breaking the bank on all new systems and processes? Learn how to unlock the data in your legacy systems to enhance the impact of your communications by enabling physical, digital and hybrid communications. David Bilodeau, Manager Product Development and Marketing Pitney Bowes, Inc. Intelligent Mail package barcode (IMpb) Visibility With a Purpose Customer Acquisition and Loyalty Wednesday, Period 15 | 8:00 AM – 9:00 AM | RM: Bayou E Learn how tracking your packages throughout the USPS network from inception to final destination increases your customer’s satisfaction. Everything you need to know about the next generation tracking barcode, its quality requirements, and the critical bridge between physical packages and digital information required to enable world-class services. Juliaann Hess, Manager, Mail and Package Information Systems US Postal Service Mailers: Are You Ready for the Cloud? Mail Operations Wednesday, Period 15 | 8:00 AM – 9:00 AM | RM: Bayou B As the mailing industry evolves and new technologies become available, mailers need to evaluate and determine how best to utilize new tools and solutions. Cloud-based? Software-as-a-service? What do they mean? Are they the same? Commonplace solutions and terms are now beginning to move into the mailing space. Imagine not buying expensive hardware on a regular basis or managing individual software licenses. How does that affect your workforce, your bottom line and your day-to-day workflow? Attend this workshop and walk away understanding how the inevitable movement from applications to cloud-based solutions can positively impact your business. Scott Eganhouse, Vice President TEC Mailing Solutions, LLC Scott Nolton, Production Manager PB Presort Services 46 TUNE IN TO SUCCESS Canadian Mail Changes: What You Need to Know Mail Operations Wednesday, Period 15 | 8:00 AM – 9:00 AM | RM: Canal B The Canadian market has always been important to US retailers and it continues to grow. Mail is a significant part of the marketing mix, including Addressed Admail, Unaddressed Admail and Publications Mail. However, the Canadian mailing industry has undergone significant changes recently as a result of several initiatives by Canada Post Corporation. This workshop will update mailers currently accessing the Canadian market and will provide important information to those looking to enter the market. From product simplification, phase-outs and a revamping of the NCOA process, this workshop is a must for mailers entering jobs directly into Canadian depots. Kristi Kanitz, General Manager Flagship Software, Ltd. Sponsored by: Flagship Software Ltd. Package Pickup Options Shipping and Packaging Solutions Wednesday, Period 15 | 8:00 AM – 9:00 AM | RM: Bayou A The fast pace of life often means that there just isn’t time to make it to a Post Office to drop off a return package. Customers with USPS.com accounts can bypass this step entirely by scheduling a package pickup by a USPS Carrier during regular delivery times from a home or office. This service is free, unless customers schedule a Pickup on Demand during a specific two-hour window and schedule either on a recurring basis or weekly. Customers also have the option for four other pickup options from USPS for Collection Service or No Fee Pickup. Michael A. Donlon, Manager, Operations Integration US Postal Service Derek F. Hatten, A/Manager, Shipping Solutions US Postal Service It’s Your Mail Center – What Else Can You Do? Management and Professional Development Wednesday, Period 15 | 8:00 AM – 9:00 AM | RM: Canal A Managing and marketing your mail center has never been more challenging! This workshop will offer strategies and tactics to help you think outside of the box and make your College/University mail center the go-to place on campus. Get real-life examples of tools that will keep costs down, while at the same time offering more services. Hear how you can offer more value to your customers with the same or fewer resources and get ideas on how to move your mail center to the next level of service. Discover simple marketing techniques to make sure your campus customers know what you have to offer and how your mail center can meet their ever-changing needs! Attend this lively workshop and walk away a service star! Patrick Ring, Associate Director Mail Services Boston University Betsy Shortell, Director, University Mail and Distribution Services Harvard University Payment Modernization Mail Operations Wednesday, Period 15 | 8:00 AM – 9:00 AM | RM: Bayou D USPS is updating its payment technology infrastructure to better serve enterprise and small business customers. This initiative will replace current product-centric payment systems with a single centralized payment and account management system. Accounts will be created and managed online, eliminating the need for hard copy forms and simplifying account setup and management. Learn how you will be able to use a single national account to pay for all products and services, view spending through integrated reporting, and how multiple users can access payment information using a unique log-in credential. Jennifer Howard, Business Systems Analyst, Principal Mail Entry & Payment Technology US Postal Service John Whittington, Associate Director, Postal Operations & Affairs Time, Inc. PCC Education Boot Camp Management and Professional Development Wednesday, Period 15 | 8:00 AM – 9:30 AM | RM: Canal E Want to climb the PCC ranks? Offering relevant and meaningful educational opportunities to PCC members is critical to a PCC’s success. In this session, you will learn how to create a winning yearly educational calendar and how to attract topnotch educational speakers to keep your PCC members engaged. PCC Leadership Award winners will be on hand to share their educational success stories. This will be a fun and interactive boot camp with lots of audience participation that you don’t want to miss. Business Reply Mail: Effectively Enhancing Your Marketing and Business Projects Customer Acquisition and Loyalty Wednesday, Period 16 | 2:00 PM – 3:00 PM | RM: Bayou C Do you know that using Business Reply Mail can increase your response rate by as much as 60 percent? In this workshop, learn the ins and outs of BRM preparation from industry experts who use Reply Mail on a daily basis. Find out how to create your BRM using the USPS web tools and understand the service levels of reply mail that best suit your marketing needs. In addition, you’ll see examples of BRM best practices and cost-savings tips. Kathy Battin, VP Postal Affairs Postal Source Mike Weichers, EMCM, Founder/CEO Alliance Printing Company Improve Marketing ROI by Combining Mobile Analytics with Direct Mail Customer Acquisition and Loyalty Wednesday, Period 16 | 2:00 PM – 3:00 PM | RM: Bayou D Engage current and future customers by combining the effectiveness of direct mail with the power of mobile data. Approximately 97 percent of Americans between the ages of 18-49 have a mobile phone (Pew Internet Life Study), and according to an Epsilon Channel Preference Study, 73 percent of consumers prefer direct mail. Together, these effective channels can be a marketing game-changer. In this workshop, you’ll learn how to utilize mobile data to segment clients by their interests and tailor direct mail campaigns to attract attention. Use mobility intelligence to analyze mobile behaviors of consumers to measure and improve the precision of direct mail campaigns. Bruce Gresham, Vice President, Business and Planning Strategy Pitney Bowes, Inc. Wayne Pethrick, Director, Innovation Pitney Bowes, Inc. Returns Made Simple Shipping and Packaging Solutions Wednesday, Period 16 | 2:00 PM – 3:00 PM | RM: Canal B The USPS has made returns a priority. It is easier for customers and merchants who now receive visibility for each shipment. The USPS has expanded its network of processing returns facilities, increased the amount of available insurance, cut permit and account maintenance fees for qualifying customers and many other innovations. Come find out about these and other returns enhancements that USPS has made to its returns portfolio in the past year. Roger Franco, Director, Postal Services and Support Newgistics Karen Key, Director Shipping Products and Services US Postal Service Julian Thomas, Director, Product Management Endicia 2016 NPF PROGRAM GUIDE 47 A New Approach to Data Integrity Mail Operations Wednesday, Period 16 | 2:00 PM – 3:00 PM | RM: Canal A The largest impact to your customer communication effectiveness and budget comes from improving your customer data quality. It impacts your ability to make the right offer and coordinate across multiple channels. For a ten-million piece marketing campaign at $1 per piece, just a one-percent decline in accuracy results in $100,000 in lost revenue. Transactional mail can result in even greater losses. In this workshop, we’ll discuss conflicts and often-hidden negative impacts. We’ll also examine USPS advanced tools and unconventional methods to obtain the best address data integrity. Jeff Stangle, Vice President of Solutions GrayHair Software, Inc The Latest in Tracking for Colleges and Universities Management and Professional Development Wednesday, Period 16 | 2:00 PM – 3:00 PM | RM: Bayou A The USPS recognizes the need to accurately reflect the status for delivery destined for the “last mile” in a campus environment. Through collaboration with NACUMS, a pilot project has been undertaken that will allow scans to be updated to confirm “last mile” delivery using an electronic manifest and a web application specifically developed to support this need. Attend this workshop to learn the latest regarding USPS tracking and its importance for campus delivery. Richard Boudrero, Manager, Distribution Center Utah State University Juliaann Hess, Manager Mail and Package Information Systems US Postal Service Transitioning to Full-Service Made Easy Mail Operations Wednesday, Period 16 | 2:00 PM – 3:00 PM | RM: Bayou E Simplify your mailing process by using electronic documentation to submit mailing information using Full-Service. In this workshop, you’ll learn which submission method – Mail. dat®, Mail.XML™ or the Postal Wizard – best fits your mailing operation and how the USPS certified vendors can help you easily prepare and present your mailings. Discover how Full-Service can save you money through Annual Fee Waiver, free Address Correction Service, participation in the Mail Anywhere program and through Intelligent Mail barcode tracking. You will also learn how the Full-Service platform is 48 TUNE IN TO SUCCESS the foundation for participating in the USPS promotion and incentive programs. Kim Mauch, Senior Product Manager Satori Software CyberSafe USPS Officer Led Session Wednesday, Period 16 | 2:00 PM – 3:00 PM | RM: Canal E Every organization should actively protect its employees, sensitive information and bottom line from internet fraud and cyber schemes. USPS’ CISO discusses tactics for creating an organizational culture that prioritizes cyber security. This session will provide useful information to industry partners for conducting business online and with the USPS. Greg Crabb, A/Vice President, Chief Information Security Officer and Digital Solutions US Postal Service eVS and Intelligent Mail package barcode: A Seamless Solution for Package Mailers Shipping and Packaging Solutions Wednesday, Period 17 | 3:15 PM – 4:15 PM | RM: Bayou A eVS® offers package mailers an electronic solution to manage their package business. The eVS system simplifies the entry of package mailing, and provides mailers visibility into their mailings with piece-level details and payment information. This workshop will provide an overview of eVS account management, benefits of eVS package entry, new IMpb requirements and explain how easy it is to do business with the USPS. Vicki Bosch, Mgr. Product Payment Tech. Systems, Service and Market Development US Postal Service Exploring the Next Digital Frontier: Driving Success in All Channels Customer Acquisition and Loyalty Wednesday, Period 17 | 3:15 PM – 4:15 PM | RM: Canal A Every so often new technology comes around that changes the landscape of an entire industry. Today’s digital print technology is having that impact on all channels, not just direct mail. This workshop will explore how to combine cutting-edge digital printing technologies with data, as well as personalization and multi-channel response mechanisms to make mail more relevant and provide response rates that are out of this world. This workshop will showcase examples of new treatments, designs and finishes that make mail impossible to ignore. We’ll also review what marketers must know, from a design perspective, to make it all possible in this evolving digital universe. Mike Dietz, Director of Creative Service IWCO Direct Debora Haskel, Vice President, Marketing IWCO Direct Political Mail Customer Acquisition and Loyalty Wednesday, Period 17 | 3:15 PM – 4:15 PM | RM: Bayou C 2016 is shaping up to be huge election year. The political landscape is intense and these campaign efforts will surpass the more than $500 million spent in the 2012 election year, making it a great opportunity for mail. Attend this workshop to discover the trends, the opportunities and the insights that can help you leverage where and how mail can play a role in these campaign initiatives. See how increasing visibility on mail can help you make timely business decisions and adjust other media channels to amplify its effectiveness. Steve Bassermann, Vice President Powell Tate Tim O’Brien, Marketing Specialist US Postal Service Demystifying UAA – Where Did it Come From? How Can We Fix it? Mail Operations Wednesday, Period 17 | 3:15 PM – 4:15 PM | RM: Bayou E This workshop will help attendees understand the common causes of UAA mail. A basic understanding of CASS, NCOA and improper address collection that all contribute to UAA mail. We’ll also answer your burning questions like: What are the hidden costs of UAA? How do they affect your company? What solutions are there to decrease costs and manage returned/undeliverable mail? Gary Seitz, Executive VP/CFO C.TRAC Jim Wilson, Manager, Address Management US Postal Service How Your Agency Can Reduce Mail Spend Management and Professional Development Wednesday, Period 17 | 3:15 PM – 4:15 PM | RM: Bayou D Tight budgets mean watching expenses and managing costs. There are multiple ways a federal, state or local government agency can save on mail and shipping expenses. This workshop will provide attendees with a checklist of best practices on managing mailroom costs and multiple solutions to consider in the mail marketplace. Mail Sustainability Reporting in Today’s Marketplace Mail Operations Wednesday, Period 17 | 3:15 PM – 4:15 PM | RM: Canal B This workshop will focus on Sustainability Reporting in today’s market. In 2014, 89% of Fortune 500 Companies issued Annual Sustainability reports. This workshop will help to reach an understanding of what information is required for these reports and how the Postal Service can assist commercial mailers with their efforts. Thomas G. Day, Chief Sustainability Officer US Postal Service Tapping Into the Asian B2C Market Shipping and Packaging Solutions Wednesday, Period 17 | 3:15 PM – 4:15 PM | RM: Bayou B Asia has the fastest-growing eCommerce market in the world. The China market alone – with a middle class nearly the size of the entire US Population – will become the largest cross-border B2C market by 2020. With over 200 million consumers making cross-border purchases, the transaction volume of imported goods purchased online will reach over $245 billion annually. Discover how USbased online retailers are already tapping into these eager consumers and driving new revenue channels from this dynamic marketplace. Doug Caldwell, Vice President, International International Bridge, Inc. Technologies in the Mail Customer Acquisition and Loyalty Wednesday, Period 18 | 4:30 PM – 5:30 PM | RM: Bayou D Most marketers know the value of any media increases when the receiver interacts with that media. In many cases that interaction is hard to accomplish, but with direct mail there are many new technologies that provide triggers in which the receiver can quickly react. This workshop will focus on two such technologies, Augmented Reality (AR) and Digital Watermarking. These technologies are well known, but do you know how to apply them? This workshop will take the mystery out of the technologies and provide step-by-step instructions on how to use them. Case studies will also be presented to demonstrate the power of both of these technologies. Robert Ellis, Manager, Business Alliance US Postal Service David Mastervich, Client Principal Hewlett Packard Enterprise George Hesse, Director, Postal Compliance Neopost 2016 NPF PROGRAM GUIDE 49 Tips on Managing Your Tray Tags and Producing eDoc for PostalOne! Mail Operations Wednesday, Period 18 | 4:30 PM – 5:30 PM | RM: Bayou C Have you ever spent too much time looking for lost tray tags, pulling trays at the last minute, waiting for the tags to be printed or having to re-run the presort to produce postage statements and mailing documentation? Attendees of this workshop will learn how they can save time, increase efficiency and reduce postage costs – while getting their mailings out the door faster. Lloyd Moss, VP Premier Client Window Book Inc. Jeffery Peoples, CEO & Founder Window Book Inc. Calculating ROI and How to Sell it to Management Management and Professional Development Wednesday, Period 18 | 4:30 PM – 5:30 PM | RM: Canal A The key to being successful is calculating ROI in the context of each involved group. Without buy-in from everyone involved, you might encounter resistance to your idea. Find out in this workshop how to calculate ROI that will get solid buy-in from management. You will learn how to create a defensible ROI based on metrics that make sense to each of your internal customer groups, including but not limited to management, information technology and the warehouse. Mark Riffey, VP of Development Window Book Inc. Keeping Professionalism and Respect in Your Mail Center Management and Professional Development Wednesday, Period 18 | 4:30 PM – 5:30 PM | RM: Bayou A A mail center operation performs the impossible on a daily basis. Often, poor planning from other departments become the mail center’s emergency. How do you handle this? Do you respond irrationally, having to apologize later or do you take the high road and be a true professional? This workshop details appropriate responses and allows participants a full range of interactive collaboration that will allow you to be the ultimate professional in any circumstance. Jim Burns, Operations Manager, Receiving and Mail Services Massachusetts General Hospital Chris Kula, Manager Mailing Operations Ruffalo Noel Levitz 50 TUNE IN TO SUCCESS Extra Service Simplification Shipping and Packaging Solutions Wednesday, Period 18 | 4:30 PM – 5:30 PM | RM: Bayou B Find out how USPS has been working to make it easier to purchase and use its extra services. The service recently updated several extra services to ensure they add value and visibility to the customer’s shipping experience. We’ll discuss changes for Return Receipt, and Certificate of Mailing, to name a few. Plus we’ll discuss the implementation of Electronic Funds Transfers (EFTs), in lieu of postal money orders, for Collect on Delivery payments, and increasing insurance thresholds and indemnity coverage and combining price tables for Priority Mail and Priority Mail Express. Paul Kovlakas, Director, Postal Regulatory & Industry Affairs Pitney Bowes, Inc. Suzanne Newman, Senior Product Development Specialist US Postal Service Optimizing Mailing Efficiency and Compliance Investments Mail Operations Wednesday, Period 18 | 4:30 PM – 5:30 PM | RM: Canal B Change is the only constant. Rates, regulations and technologies are in a state of flux in recent years with the drive towards automation and compliance. What was a somewhat easy-to-understand process has become a daunting task. Understanding what must be done today to obtain the best rates and maintain compliance is difficult. Being prepared for future states is confusing, not to mention a resource drain. Explore options to meet requirements now and into the future. Learn about relevant topics such as Full Service IMb, Seamless, and Assessments. Gain insight into partnering for compliance, management, accountability and much more. Scott Holton, Product Manager Pitney Bowes Presort Services Steve Krejcik, Director of Strategic Technical Business Development Pitney Bowes Presort Services PostalVision is proud to attend and support the National Postal Forum. Any time members of our expanding postal ecosystem gather and engage, great things can happen. That’s why PostalVision announced earlier this year that we are expanding our initiative from a one-time annual event to on-going opportunities for dialogue and collaboration on our shared vision of a future postal/logistics/distribution ecosystem. If you missed our PostalVision 2020/6.0 event held last week in Washington, DC, don’t panic! You will have many more opportunities to join us, starting with right here at the National Postal Forum. JOIN US! For a special panel presentation in the NPF Exhibit Hall on: H Tuesday, March 22 at 10:30am H GrayHair Advisors Booth #706 Be there to hear a recap of our recent event, as well as discussion by industry experts on the PostalVision Initiative and where we will go from here! PostalVision would like to recognize and thank our new “pillar” sponsors. These industry leaders have committed to working with us to expand the PostalVision initiative to engage even more stakeholders, visionaries, posts, entrepreneurs, and others who make up this great postal ecosystem. 24, 25, 26 MAY 2016 ASIA WORLD EXPO HONG KONG Next Stop... Post-Expo 2016 in Hong Kong PostalVision and PIP will partner in presenting a Live Innovation Showcase at PostExpo’s Exhibition and Conference, May 2016 in Hong Kong – http://www.postexpo.com See the possibilities! May 21-24, 2017 | Baltimore Convention Center | Baltimore, MD Coming together In the city of neighborhoods Baltimore 2017 Photo provided by: Visit Baltimore The National Postal Forum expresses its gratitude to the following organizations that contributed to the success of the 2016 National Postal Forum in Nashville, TN! Thank You! Honored Sponsors Accenture Agile Network ALG Worldwide Logistics American Bank Note Company Assurety Consulting Inc. BCC Software Canon Solutions America, Inc. Click2Mail.com Deloitte DHL eCommerce DirectMail2.0 EMC Corporation Engineering Innovation, Inc. Fairrington Transportation Firstlogic Solutions, LLC Flagship Software Ltd. Florence Manufacturing FP Mailing Solutions General Dynamics Information Technology Hewlett Packard Enterprise/Intel IBM Global Business Services Intelisent Kirk-Rudy, Inc. Midwest Direct National Alliance of Standard Mailers & Logistics (NASML) Neopost USA Newgistics, Inc. Northrop Grumman Corporation NPI OSM Worldwide Pallet Wrapz, Inc. Pitney Bowes Inc. Satori Software, Inc. SCLogic SG360° Siemens Postal, Parcel & Airport Logistics SoBran, Inc. Stamps.com/Endicia TEC Mailing Solutions, LLC Tension Corporation The Berkshire Company Trend Offset Printing U-PIC Insurance Services US Postal Service Victory Packaging Vitronic Machine Vision Ltd. Walz Group, LLC When Precision & Performance Matter Introducing Firstlogic® DQ9 ACE® Multi/Thread (M/T) Delivering up to 4X the speed, while providing the best address quality in the industry Firstlogic Product Suite: ACE , DataRight IQ®, Match/Consolidate® & Presort IQTM ® Specifications CASS™ NCOALink ® DSF2 ® PAVE™ Functions Address Cleansing Data Cleansing Matching/Deduplication Geocoding & Presorting Platforms Windows® Linux® AIX® Solaris® Visit us at Booth #508 at 2016 National Postal Forum March 20 - 23, 2016 • Nashville, TN Schedule your free Address Precision & Performance Test Drive Copyright © 2016 Firstlogic Soutions. All Rights Reserved. CASS, NCOALink, DSF2 and PAVE are trademarks of the United States Postal Service. 1-888-725-7800 www.firstlogicsolutions.com Mail Operations USPS Officer Led Session ROOM Governor’s Ballroom A Bayou A National Meeting of Mailing Industry Area Focus Groups (9:00 AM − 10:30 AM) Digital Disruption – How Traditional Organizations are Disrupting their own Industries PERIOD 2 10:15 AM - 11:15 AM PCC Opening Session (starts at 11:00 AM) Impression Management PERIOD 3 11:30 AM - 12:30 PM PCC Opening Session Causes and Cures for Periodicals Rates 12:30 PM - 1:30 PM Lunch on the Go Direct Mail Integrated Campaigns PERIOD 1 9:00 AM - 10:00 AM Customer Acquistion and Loyalty Management and Professional Development Bayou B Bayou C Bayou D Bayou E Canal A Canal B Canal C Canal E Supply Chain Analytics Through the Mailer Scorecard Generating Revenue for Mail Centers From Mail.dat to the Scorecard Augmented Reality – Bringing Your Mail to Life Amarillo by Morning? Your Odds are Better with eInduction Emerging Trends in Mail Engagement Impact of the Envelope – The Seemingly Insignificant “X Factor” Building A Winning Multi-Channel Campaign Serving Both Masters: Service and Profitability Mail Tracking and Reporting: The Next Customer Expectation Seamless Acceptance: What it is and How to Make it Work for you Shipping Products with USPS Visibility Rethinking Domestic USPS for a Foreign Importer and How the USPS is Your Best Option Cracking the Flexibility Nut When Generations Collide – A New Diversity Issue Good Bosses Gone Bad Sales Teams – What They Need to Succeed! Orientation Session Streamline your Drop Shipment Process with eInduction Cloud Computing in the Mail Center USPS BlueEarth® – Secure Destruction The Value of Diversity in the Workplace The Three Cs of Standard Mail: Commingling, Co-Transportation, Co-Palletization Address Quality 101 Mail Preparation Changes: Impacts on Production and Price Eligibility Predictive Shipping: Using Data to Inform Your Shipping Choices for the Best Possible Result Enhancing the eCommerce Post-Purchase Experience Getting the Most From Online Postal Resources Reimagining the Mailing and Shipping Experience to Match Evolving Retail and Digital Expectations Quality Control for Mail Center Operations Process and Validation – Critical to Electronic Success Inbound Shippping Solutions to the United States and Returns How to be Succesful Growing Your Business Globally Digital Trust: How Customer Expectations about Privacy and Big Data are Changing Marketing, Design, Sales and Operations: Can They all Work Together as a Team? Boot Camp for Mail Center Managers – Part 1 Pricing and Product Simplification Informed Delivery Update and Future Plans Mail Quality: It Takes an Electronically Connected Supply Chain Winning with Millennials and Securing the Future of the USPS International Addresing Requirements for Mailing Successfully to Foreign Customers Ensuring Document Integrity for Transactional and Information – Based Mailing The Digital Trinity Planning In-Home Delivery: Using Data to Manage Service Putting Passion Into Your (Mail) Job One Size Does Not Fit All Leveraging Technology for the 21st Century Mail Center Return Mail – The True Economic Impact From Stress to Success eCommerce Businesses are Like Snowflakes, No Two are Alike Mail Center Operations – Gateway to Company Communications Direct Mail: Why It's About to Enter the Programmatic Era Making the World a Marketplace Irresistible Technology in 2016 USPS Mailing Promotions Hardwiring Reliability Are You Listening? How to Avoid Communication Blunders Staying Alive! Surviving and Preparing the Worst-Case Scenario Global 101 Back to Basics! Reply Mail Initiatives: Learn How to Streamline Your Business Reply Mail Continuity and Recovery Planning for Critical Mail Applications Effective Brand Marketing Your Software is Talking – Are You Listening? Business Customer Gateway – Your Access to Intelligent Mail Products and Services Value-Added Products and Services Engaging Mail and the Generations PCC Policy Adminstration Bootcamp (4:00 PM – 5:30 PM) Your Return on Investment is in the Mail Shipping Innovations: Navigating Customer Options Hot Topics in Addressing – An Industry Perspective Political and Election Mail Who Protects Your Mail? Postal Inspectors Postal Service's Best-Kept Secret Shipping Solutions and Simplification for International Mailers Mailing at Eligible Nonprofit Standard Mail Prices MDP Certification PCC Communication Bootcamp (11:00 AM – 12:30 PM) Ship-From-Store as Part of an Omnichannel Fulfillment Srategy Mentoring: Applying Learned Experience to Daily Business Life RIBBS – What is a Bulletin Board? Direct Mail for Smart Marketers – Advanced Targeting, Budget-Friendly Technology & Print – Tomorrow is Here How to Profit from your Non-Profit Mailings Customs Efficiency for Customer Satisfaction and Cost Containment MDP Certification How to Develop High Performance Teams Period 13 2:45 PM - 3:45 PM Emergency! Emergency! Are you Prepared? Turning Change into Competitive Advantage Relevant and Targeted Personalization – The Answer is in the Data! Boot Camp for Mail Center Managers – Part 2 Exploring the Power of Mail Visibility Top 10 Addressing Stats and How They Impact Your Business Shipping Market Selfie: A Snapshot of Today's Shipper MDP Certification 5 Gems Hiding in Your Customer Data PERIOD 14 4:00 PM - 5:00 PM Navigating Periodicals for Smooth Sailing Case Studies of Unique Solutions for Package Shippers First Class Mailers – Visibility Tools You Need to Succeed in a Regulated Environment Federal Mail Management: Policies, Regulation Solutions and Performance Measurements Tray Based Co-Palletization Seamless Customer Engagement Through Digital Variable Printing and Email Integration Understanding HIPAA/HITECH as a Mail Service Provider MDP Certification Connecting Paper to Pixel – How Mail and Digital Meet in the Real World Mailers: Are You Ready for the cloud? Going Omni-Channel? Finding the Right Mix Payment Modernization Intelligent Mail package barcode (IMpb) Visibility with a Purpose It's Your Mail Center – What Else Can You Do? Canadian Mail Changes: What You Need to Know MDP Certification PCC Education Bootcamp (8:00 AM – 9:30 AM) Business Reply Mail: Effectively Enhancing Your Marketing and Business Projects Improve Marketing ROI by Combining Mobile Analytics with Direct Mail Transitioning to Full-Service Made Easy A New Approach to Data Integrity Returns Made Simple MDP Certification CyberSafe Demystifying UAA – Where did it come from? How can we fix it? Exploring the Next Digital Frontier: Driving Success in All Channels Mail Sustainability Reporting in Today's Marketplace MDP Certification Calculating ROI and How to sell it to mangement Optimizing Mailing Efficiency and Compliance Investments MDP Certification PERIOD 5 2:45 PM - 3:45 PM Postal Innovations in Delivery and Sales Reinventing the Way Businesses and Consumers see their World PERIOD 6 4:00 PM - 5:00 PM 5:30 PM - 7:00 PM Welcome and Areas’ Reception 8:00 AM - 9:30 AM PMG Keynote – Delta Ballroom 9:30 AM - 4:00 PM Exhibit Hall Hours PERIOD 7 11:00 AM - 12:00 PM Simplifying the Commercial Mailing Experience 12:00 PM - 1:30 PM Lunch – Exhibit Hall PERIOD 8 1:30 PM - 2:30 PM Irresistible Mail: Where Paper and Pixels Converge PERIOD 9 2:45 PM - 3:45 PM PERIOD 10 4:00 PM - 5:00 PM 8:00 PM - 10:00 PM Peer-To-Peer Roundtables (Governor’s Ballroom B) General Session – Ballroom 9:30 AM - 2:00 PM Exhibit Hall Hours PERIOD 11 11:00 AM - 12:00 PM PERIOD 12 1:30 PM - 2:30 PM 5:00 PM - 6:30 PM IMb Tracing Can Tell You More than Delivery Status PCC Membership Bootcamp (11:00 AM – 12:30 PM) Lunch – Exhibit Hall Data Insights and Analytics: An Informed Approach to Mail and Package Visibility Exhibitors’ Reception – Exhibit Hall Package Pickup Options PERIOD 15 8:00 AM - 9:00 AM 9:00 AM - 12:00 PM Exhibit Hall Hours 12:00 PM - 2:00 PM NPF Partnership Recognition Luncheon – Delta Ballroom PERIOD 16 2:00 PM - 3:00 PM The Latest in Tracking for Colleges and Universities PERIOD 17 3:15 PM - 4:15 PM eVS and Intelligent Mail package barcode: A Seamless Solution for Package Mailers Tapping into the Asian B2C Market Political Mail How Your Agency Can Reduce Mail Spend PERIOD 18 4:30 PM - 5:30 PM Keeping Professionalism and Respect in Your Mail Center Extra Service Simplification Tips on Managing Your Tray Tags and Producing eDoc for PostalOne!® Technologies in the Mail 7:00 PM - 10:00 PM Postal Explorer – Navigating Requirements, Publications, and Calculators PCC Reception 8:00 AM - 9:30 PM 12:00 PM - 1:30 PM Web Tools Platform and Your Post Office Anywhere Mailpiece Design Professional Certification You Do Not Need to be a Supervisor to be a Leader PERIOD 4 1:30 PM - 2:30 PM Postal Budgets: Are you in Command and Control? Package and Shipping Solutions Closing Event – Wildhorse Saloon 2016 EXHIBIT HALL GUIDE Gaylord Opryland Hotel and Convention Center MARCH 20-23, 2016 The dynamic nature of the postal industry demands real people with real knowledge about the regulations, challenges, and operational conditions that impact your business every day. That's why we have a team of USPS® Mailpiece Design Professional certified support agents standing by to help you. - CHRIS LIEN, P R E S I D E N T O F B C C S O F T WA R E STOP BY BOOTH 400 and join the thousands of mailing professionals that rely on our technology to drive their operation. © 2016 BCC Software, LLC. All rights reserved. BCC Software and the BCC Software logo are trademarks or registered trademarks of BCC Software, LLC. The following trademarks are owned by the United States Postal Service®: USPS. Want Certified Mail that’s better, faster and easier? One word: Automation. Certified Mail is labor intensive and expensive, but our industry-leading Certified Mail Automation saves you time and money in every aspect of the mailing process. Come meet our team at booth #507 to find out how we’re helping mail service staff across the country achieve greater efficiency on every Certified Mail transaction. We even have a gift worth $10 for you* just for stopping by to learn more about our mail management solutions. * Gift offer for Mail Services Supervisors and Managers only. For more information, visit npf16.walzpostal.com, or call 951-216-6295 Walz Group | 27398 Via Industria Temecula CA 92590 | 1-800-882-3811 | sales@walzgroup.com WELCOME! to the 2016 NPF Exhibit Hall – the industry’s largest mailing and shipping tradeshow! With more than 110 of the most innovative companies the mailing and shipping industry has to offer, the 2016 NPF Exhibit Hall is the place to be! Tune in to sound advice, unique products and exceptional services. Use this guide to navigate your way to a successful Exhibit Hall experience. Here are several must-see Exhibit Hall features: • NPF APP Technology Lounge, Booth 726 • NPF Solutions Theater, Booth 244 • NPF Prize Stations, Booths 700, 127 and rear Aisle • NPF WiFi Station, Booth 236 • USPS Exhibit, Booth 324 • USPS Global Business, Booth 736 • USPS Consultation Center, Booth 542 • USPS Small Business, Booth 6 • US Postal Inspection Service, Booth 742 • Mailing Industry Resource Pavilion, Aisle 100 • And don’t forget the NPF Exhibitor’s Reception here in the Exhibit Hall – Tuesday 5:00 PM – 6:30 PM National Postal Forum EXHIBIT GUIDE 4 Exhibitors by Booth Number 6 Exhibitors by Product Category 14 Exhibit Hall Map 16 Exhibitor Listing 44 Exhibitor Sponsers © 2016 United States Postal Service. The following are among the many trademarks owned by the United States Postal Service: USPS®, US Postal Service®, United States Postal Service®, Postal ServiceTM, ACSTM, APCTM, CASS CertifiedTM, FASTTM, NCOALink®, Parcel Select®, CONFIRM®, PostalOne!®, e-VS®, Priority Mail®, Express Mail®, Standard MailTM, First-Class Mail®, Critical MailTM, Delivery ConfirmationTM, Signature ConfirmationTM, Inteligent Mail®, IMbTM and PCC®. This is not a comprehensive list of all Postal Service marks. See our privacy policies at usps.com. 2016 NPF PROGRAM GUIDE 3 Exhibitors by Booth Number AccuZIP Inc. 709 International Mailers’ Advisory Group (IMAG) AFMS, LLC 501 IOPC Multisort 711 Agile Network 718 Kern, Inc. 720 Amadeus 448 Kirk-Rudy, Inc. 414 5 Kodak Alaris 716 American Catalog Mailers Association Anchor Software, LLC 610 Lockheed Martin 124 APP Tech Lounge 726 Lorton Data, Inc. 125 1 Magnets 4 Media 313 Association for Postal Commerce (PostCom) Assurety Consulting, Inc. 445 MAIL: The Journal of Communication Distribution 446 BCC Software 400 Mail-Gard 130 Bear River Associates 549 Mailing Industry Resource Pavilion Aisle 100 Bell and Howell, LLC 614 Mailing Systems Technology Magazine 702 Bursys 344 Matrix Label 105 Certified Mailing Solutions, Inc. 724 MCS, Inc. 210 CoPilot Professional 545 Midwest Direct 128 Detecto Scale 708 National Alliance of Standard Mailers & Logistics 2 DHL eCommerce 107 National Association of Presort Mailers DirectMail2.0 115 Neopost USA 200 Double Envelope 342 NFocus 133 EAM-MOSCA Corporation 231 Novitex 137 Engineering Innovation, Inc. 308 NPI 609 Ennis, Inc. 112 NPF Solutions Theater 244 EnvyPak 237 OCS Checkweighers Inc. 408 OnTrac 211 Epicomm 4 11 242 & 250 4 Finmeccanica 224 OPEX Corporation 636 Firstlogic Solutions, LLC 508 OSM Worldwide 331 FirstMile 319 Pallet Wrapz, Inc. 420 Fives Intralogistics 110 Parcel Insurance Plan 418 FMI Inc. 139 Peachtree Data, Inc. 505 Four Story Creative 450 Pitney Bowes, Inc. 116 FP Mailing Solutions 436 Postal Products Unlimited, Inc. 511 GrayHair 500 Prize Drawing - Grand Prize Drawing Stage Back of Hall GrayHair Advisors 706 Prize Drawing Station #1 700 HP 239 Prize Drawing Station #2 127 Infinite Peripherals 543 Prize Drawing Station #3 Back of Hall International Bridge, Inc. 321 ProcessWeaver/IMAYL TUNE IN TO SUCCESS 710 Red Tag News Publications, Inc. 9 ViON Corporation 329 RISO, Inc. 442 Vitronic Machine Vision Ltd. 622 Samsung 228 Walz Group, LLC 507 Satori Software Inc. 100 Ward/Kraft, Inc. 311 SCLogic 209 Western States Envelope & Label 229 SensibleTechnologies, LLC 121 Whittier Mailing Products, Inc. 443 ShipShapes 608 WiFi Station 236 ShipStation 723 Wilmer 406 Shipsurance Insurance Services, Inc. 547 Window Book, Inc. 536 ShipWorks 624 WINN Solutions, LLC 232 Siemens Postal, Parcel & Airport Logistics 628 Women in Logistics and Delivery Services SnailWorks 129 Xante’ Corporation 309 SoBran, Inc. 725 Zebra Technologies 101 Stamps.com/Endicia 318 Strapack, Inc. 509 Syslore Ltd. 109 Taradel 327 Target Marketing 136 Telezygology, Inc. 551 Tension Corporation 317 Thiele Technologies, Inc. 119 Think Ink, Inc. 208 Toshiba International Corporation 336 Transformations Inc. 123 TransGuardian, Inc. 503 Trend Offset Printing 138 Tritek Technologies, Inc. 111 U.S. Postal Inspection Service 742 United Business Mail 712 United States Postal Service/PCCAC 12 10 U-PIC Insurance Services 325 US Postal Service 324 US Postal Service - Small Business 6 US Postal Service MTAC 3 USA Images (formerly United Sys. of Ark.) 108 USPS Consultation Center 542 USPS Global Business 736 Victory Packaging 514 2016 NPF PROGRAM GUIDE 5 Exhibitors by Product Category Address Hygiene 119 AccuZIP Inc. 709 Transformations Inc. 123 BCC Software 400 Tritek Technologies, Inc. 111 Certified Mailing Solutions, Inc. 724 Bag/Tray Tagging Systems Firstlogic Solutions, LLC 508 AccuZIP Inc. 709 FP Mailing Solutions 436 BCC Software 400 GrayHair500 Finmeccanica224 GrayHair Advisors 706 Whittier Mailing Products, Inc. 443 Midwest Direct 128 Window Book, Inc. 536 Addressing/Barcode Printers Barcoding/Sorting Systems Agile Network 718 Agile Network FP Mailing Solutions 436 Bursys344 Kirk-Rudy, Inc. 414 Finmeccanica224 MCS, Inc. 210 FP Mailing Solutions 436 Neopost USA 200 Infinite Peripherals 543 Pitney Bowes Inc. 116 Kirk-Rudy, Inc. 414 ShipShapes 608 Magnets 4 Media 313 Whittier Mailing Products, Inc. 443 NPI609 Xante’ Corporation 309 Siemens Postal, Parcel & Airport Logistics Zebra Technologies 101 Syslore Ltd 109 Augmented Reality Software Four Story Creative 450 Automation Equipment 6 Thiele Technologies, Inc. 628 Transformations Inc. 123 Tritek Technologies, Inc. 111 Vitronic Machine Vision Ltd. 622 101 Agile Network 718 Zebra Technologies Bell and Howell, LLC 614 Batch Counting Systems Bursys344 Thiele Technologies, Inc. Engineering Innovation, Inc. Camera Systems 308 718 119 Finmeccanica224 Kirk-Rudy, Inc. 414 Fives Intralogistics 110 MCS, Inc. 210 Lockheed Martin 124 SensibleTechnologies, LLC 121 NPI609 Card Affixing Solutions Pitney Bowes Inc. 116 Kirk-Rudy, Inc. 414 RISO, Inc. 442 Thiele Technologies, Inc. 119 Siemens Postal, Parcel & Airport Logistics 628 Certified Mail Syslore Ltd 109 Certified Mailing Solutions, Inc. TUNE IN TO SUCCESS 724 Engineering Innovation, Inc. 308 EnvyPak237 FP Mailing Solutions 436 GrayHair500 Neopost USA 200 National Alliance of Standard Mailers & Logistics 2 USA Images (formerly United Sys. of Ark.) 108 NFocus133 Walz Group, LLC RISO, Inc. 442 Trend Offset Printing 138 507 Collating Systems Thiele Technologies, Inc. 119 Computer Systems Direct Mail Printing Services Midwest Direct 128 AccuZIP Inc. 709 Transformations Inc. 123 Assurety Consulting Inc. 445 Trend Offset Printing 138 Bursys 344 Ward/Kraft, Inc. 311 HP 239 Direct Mail Service Bureau Lockheed Martin 124 FMI Inc. 139 Transformations Inc. 123 GrayHair 500 Magnets 4 Media 313 Midwest Direct 128 Novitex 137 Consolidators DHL eCommerce Midwest Direct 107 128 OSM Worldwide 331 Peachtree Data, Inc. 505 TransGuardian, Inc. 503 ShipShapes 608 Transformations Inc. 123 Consulting (Education, Postal and Training) BCC Software 400 Direct Mail with Magnets Attached GrayHair 500 Magnets 4 Media 313 GrayHair Advisors 706 Transformations Inc. 123 2 Distribution Services National Alliance of Standard Mailers & Logistics Trend Offset Printing 138 Novitex 137 USPS Global Business 736 Postal Products Unlimited, Inc. 511 Trend Offset Printing 138 Victory Packaging 514 Continuity and Recovery Services Mail-Gard 130 Data Storage, Data Analytics, Archiving ViON Corporation Electronic Document Management 329 Digital Email Delivery System Kern, Inc. 720 Transformations Inc. 123 Transformations Inc. 123 Email and Telephone Append Tritek Technologies, Inc. 111 BCC Software 400 NFocus 133 Transformations Inc. 123 Direct Mail, Data Marketing Services and Solutions AccuZIP Inc. 709 Encoding/Barcoding Desks BCC Software 400 Bursys 344 2016 NPF PROGRAM GUIDE 7 Exhibitors by Product Category Engineering Innovation, Inc. 308 Envelope Sealers 200 Forms Processing/Production Equipment Ennis, Inc. 112 Infinite Peripherals 543 RISO, Inc. 442 Thiele Technologies, Inc. 119 Thiele Technologies, Inc. 119 Wilmer 406 Trend Offset Printing 138 Fulfillment Services Envelopes/Self-Mailers Agile Network 718 Double Envelope 342 Bell and Howell, LLC 614 EnvyPak 237 DHL eCommerce 107 Magnets 4 Media 313 EnvyPak 237 RISO, Inc. 442 FirstMile 319 SensibleTechnologies, LLC 121 Kern, Inc. 720 ShipShapes 608 Magnets 4 Media 313 Tension Corporation 317 Midwest Direct 128 Trend Offset Printing 138 Novitex 137 USA Images (formerly United Sys. of Ark.) 108 Peachtree Data, Inc. 505 Ward/Kraft, Inc. 311 ShipShapes 608 Western States Envelope & Label 229 ShipStation 723 Whittier Mailing Products, Inc. 443 ShipWorks 624 Wilmer 406 Transformations Inc. 123 TransGuardian, Inc. 503 USA Images (formerly United Sys. of Ark.) 108 USPS Global Business 736 Every Door Direct Mail AccuZIP Inc. BCC Software 709 400 Taradel 327 Victory Packaging 514 Trend Offset Printing 138 Ward/Kraft, Inc. 311 US Postal Service - Small Business 6 Facilities Management Novitex 137 Floor Matting Postal Products Unlimited, Inc. Furniture Systems IOPC Multisort 711 Neopost USA 200 High-Speed Laser Printing Systems 511 Folding Equipment 8 Neopost USA HP 239 MCS, Inc. 210 Bell and Howell, LLC 614 Novitex 137 FP Mailing Solutions 436 RISO, Inc. 442 Kern, Inc. 720 Tritek Technologies, Inc. 111 Magnets 4 Media 313 TUNE IN TO SUCCESS Imaging, Document Scanners, Software Kodak Alaris Insurance – Shipping and Parcel 716 Inbound Receiving Parcel Insurance Plan 418 Shipsurance Insurance Services, Inc. 547 FP Mailing Solutions 436 U-PIC Insurance Services 325 ProcessWeaver/IMAYL 710 USPS Global Business 736 Incoming Mail Sorters Integrated Logistical Services Bell and Howell, LLC 614 Agile Network 718 Bursys 344 Bursys 344 Engineering Innovation, Inc. 308 Infinite Peripherals 543 Novitex 137 Neopost USA 200 NPI 609 TransGuardian, Inc. 503 OPEX Corporation 636 Internal Mail Services Siemens Postal, Parcel & Airport Logistics 628 AccuZIP Inc. 709 Tritek Technologies, Inc. AFMS, LLC 501 DHL eCommerce 107 500 111 Inkjet Printers and Cartridges HP 239 GrayHair Kern, Inc. 720 Internal Tracking Systems Kirk-Rudy, Inc. 414 AccuZIP Inc. 709 MCS, Inc. 210 Agile Network 718 Neopost USA 200 Assurety Consulting Inc. 445 RISO, Inc. 442 Bear River Associates 549 ShipShapes608 MCS, Inc. 210 Think Ink, Inc. 208 Neopost USA 200 Tritek Technologies, Inc. 111 OnTrac 211 Western States Envelope & Label 229 ProcessWeaver/IMAYL 710 Whittier Mailing Products, Inc. 443 SCLogic 209 Telezygology, Inc. 551 Inserters and Accessories Bell and Howell, LLC 614 Tritek Technologies, Inc. 111 FP Mailing Solutions 436 Walz Group, LLC 507 Kern, Inc. 720 WINN Solutions, LLC 232 Kirk-Rudy, Inc. 414 International Mail Services MCS, Inc. 210 International Bridge, Inc. Neopost USA 200 OnTrac211 RISO, Inc. 442 USPS Global Business SensibleTechnologies, LLC 121 Labelers/Labeling Systems Thiele Technologies, Inc. 119 Bell and Howell, LLC 614 Bursys 344 321 736 2016 NPF PROGRAM GUIDE 9 Exhibitors by Product Category Kirk-Rudy, Inc. 414 BCC Software 400 Neopost USA 200 Finmeccanica 224 Thiele Technologies, Inc. 119 FP Mailing Solutions 436 Tritek Technologies, Inc. 111 GrayHair 500 Ward/Kraft, Inc. 311 SnailWorks 129 Western States Envelope & Label 229 WINN Solutions, LLC 232 Whittier Mailing Products, Inc. 443 Mailboxes/Systems Large Format Displays/Mobile Devices Samsung 228 718 IOPC Multisort 711 Postal Products Unlimited, Inc. Lockers – Parcel, Intelligent IOPC Multisort 711 Telezygology, Inc. Telezygology, Inc. 551 Mailing Lists (Processor) Mail Carts and Accessories 511 551 AccuZIP Inc. 709 Pallet Wrapz, Inc. 420 BCC Software 400 Postal Products Unlimited, Inc. 511 GrayHair 500 Mail Delivery Systems NFocus 133 GrayHair500 Trend Offset Printing 138 Infinite Peripherals 543 Pallet Wrapz, Inc. 420 ShipShapes 608 Telezygology, Inc. 551 Tritek Technologies, Inc. 111 Whittier Mailing Products, Inc. 443 Mail Extractors/Openers Engineering Innovation, Inc. 308 Neopost USA 200 OPEX Corporation 636 Tritek Technologies, Inc. 111 Mail Security Finmeccanica 224 Pallet Wrapz, Inc. 420 SoBran, Inc. 725 U.S. Postal Inspection Service 742 Mail Tracking AccuZIP Inc. 10 Agile Network TUNE IN TO SUCCESS 709 Mailing Products/Services AccuZIP Inc. 709 Agile Network 718 BCC Software 400 Bell and Howell, LLC 614 Bursys 344 DHL eCommerce 107 EnvyPak 237 FP Mailing Solutions 436 GrayHair 500 Kern, Inc. 720 Lorton Data, Inc. 125 Neopost USA 200 Novitex137 Pallet Wrapz, Inc. 420 Postal Products Unlimited, Inc. 511 Satori Software Inc. 100 ShipShapes 608 SnailWorks 129 Parcel Handling Equipment SoBran, Inc. 725 Siemens Postal, Parcel & Airport Logistics 628 Taradel 327 Postage Meters/Machines and Supplies Thiele Technologies, Inc. 119 FP Mailing Solutions 436 Trend Offset Printing 138 Matrix Label 105 Walz Group, LLC 507 Neopost USA 200 Ward/Kraft, Inc. 311 Whittier Mailing Products, Inc. 443 Western States Envelope & Label 229 Postal Management Systems Whittier Mailing Products, Inc. 443 Amadeus448 Manifest/Shipping Systems Outsourcing AccuZIP Inc. 709 Agile Network 718 Agile Network 718 Assurety Consulting Inc. 445 Assurety Consulting Inc. 445 Bursys 344 BCC Software 400 Engineering Innovation, Inc. 308 Bursys 344 Neopost USA 200 GrayHair 500 GrayHair Advisors 706 Lockheed Martin 124 Neopost USA 200 Novitex 137 Trend Offset Printing 138 Mobile Computers/Locationing Zebra Technologies 101 Mobile POS Devices Infinite Peripherals 543 Multi-Channel Marketing AccuZIP Inc. 709 Presort Service Bureaus GrayHair 500 Assurety Consulting Inc. 445 GrayHair Advisors 706 Certified Mailing Solutions, Inc. 724 NFocus 133 Midwest Direct 128 SnailWorks 129 Novitex 137 Transformations Inc. 123 Satori Software Inc. 100 Trend Offset Printing 138 United Business Mail 712 NCOA, NCOALink®, PSF, Other Provider Print and Label Manufacturer AccuZIP Inc. 709 Ennis, Inc. 112 BCC Software 400 Trend Offset Printing 138 Certified Mailing Solutions, Inc. 724 Ward/Kraft, Inc. 311 GrayHair 500 Printer Pallet Wrap Pallet Wrapz, Inc. 420 Parcel Delivery International Bridge, Inc. 321 USPS Global Business 736 RISO, Inc. 442 ShipShapes 608 Transformations Inc. 123 Trend Offset Printing 138 2016 NPF PROGRAM GUIDE 11 Exhibitors by Product Category Production Mail Systems Self-Mailing Systems Amadeus448 Kern, Inc. Bell and Howell, LLC 614 ShipShapes 608 Finmeccanica 224 USA Images (formerly United Sys. of Ark.) 108 Kern, Inc. 720 USPS Global Business 736 Kirk-Rudy, Inc. 414 Whittier Mailing Products, Inc. 443 Neopost USA 200 Wilmer 406 Novitex 137 Signs RISO, Inc. 442 Postal Products Unlimited, Inc. 511 Satori Software Inc. 100 ShipShapes 608 Syslore Ltd 109 Small Business Assistance Transformations Inc. 123 US Postal Service - Small Business Whittier Mailing Products, Inc. 443 Productive Packaging Materials EAM-MOSCA Corporation 231 Pallet Wrapz, Inc. 420 USPS Global Business 736 Regional Package Delivery International Bridge, Inc. 321 USPS Global Business 736 Roll Feed Equipment MCS, Inc. 210 Safety and Security Finmeccanica 224 Pallet Wrapz, Inc. 420 U.S. Postal Inspection Service 742 Scales and Registers Agile Network 718 Detecto Scale 708 FP Mailing Solutions 436 OCS Checkweighers Inc. 408 Tritek Technologies, Inc. 111 Scanning Systems, Mobile Computers Finmeccanica 12 TUNE IN TO SUCCESS 224 720 6 Software (Augmented Reality; CMM; Developers; Classification Reform; Data Quality; Database; Marketing; Postal; PostalOne!; Post Presort; Shipping and Tracking; Training; Web to Print Workflow) Amadeus 448 AccuZIP Inc. 709 Agile Network 718 Anchor Software, LLC 610 Assurety Consulting Inc. 445 BCC Software 400 Bell and Howell, LLC 614 Bursys 344 Certified Mailing Solutions, Inc. 724 DirectMail2.0 115 Firstlogic Solutions, LLC 508 Finmeccanica 224 FMI Inc. 139 Four Story Creative 450 FP Mailing Solutions 436 GrayHair 500 Kodak Alaris 716 Lorton Data, Inc. 125 Satori Software Inc. 100 SensibleTechnologies, LLC 121 ShipWorks 624 National Alliance of Standard Mailers & Logistics 2 Siemens Postal, Parcel & Airport Logistics 628 US Postal Service - Small Business 6 Stamps.com/Endicia 318 US Postal Service MTAC 3 Target Marketing 136 Women in Logistics and Delivery Services Transformations Inc. 123 Trade Publications Trend Offset Printing 138 Association for Postal Commerce (PostCom) Tritek Technologies, Inc. 111 MAIL: The Journal of Communication Distribution 446 USPS Global Business 736 Mailing Systems Technology Magazine 702 Window Book, Inc. 536 Target Marketing 136 Trend Offset Printing 138 BCC Software 400 Bursys 344 Stacking, Vacuum, Bump-Turn Thiele Technologies, Inc. 119 Stamp Affixers Kirk-Rudy, Inc. 12 1 414 Transportation Management Software and Services RISO, Inc. 442 AFMS, LLC 501 Transformations Inc. 123 Agile Network 718 CoPilot Professional 545 Statement and Invoice Services Strapping/Binding Systems EAM-MOSCA Corporation 231 DHL eCommerce 107 Pallet Wrapz, Inc. 420 FirstMile 319 RISO, Inc. 442 OnTrac 211 Strapack, Inc. 509 TransGuardian, Inc. 503 Trend Offset Printing 138 Trend Offset Printing 138 Systems Integration USPS Global Business 736 BCC Software400 Tray Sleeving Lockheed Martin 124 Lockheed Martin Transformations Inc. 123 USPS Manifesting Systems USPS Global Business 736 Tabbing Equipment/Supplies 124 AccuZIP Inc. 709 BCC Software 400 FP Mailing Solutions 436 Certified Mailing Solutions, Inc. 724 Kirk-Rudy, Inc. 414 Trend Offset Printing 138 Matrix Label 105 USPS Special Services Mail Neopost USA 200 Certified Mailing Solutions, Inc. 724 Trend Offset Printing 138 Trend Offset Printing 138 Whittier Mailing Products, Inc. 443 Web Printers Trade Associations Agile Network 718 American Catalog Mailers Association 5 MCS, Inc. 210 Association for Postal Commerce (PostCom) 1 Trend Offset Printing 138 Epicomm 242 & 250 2016 NPF PROGRAM GUIDE 13 2016 E MARCH GAYLORD OPRYLAN RYMAN C ENTRANCE Exhibit Hall Map NPF REGISTRATION Matrix Label Zebra Tech 105 101 DHL eCommerce 107 100 Tritek Tech DirectMail2.0 119 109 111 115 USA Images (formerly United Sys. of Ark.) 108 Satori Software SCLogic 209 200 Think Ink 208 Neopost USA Xante' Corporation 309 Nashville 110 112 OnTrac 211 210 MCS, Inc. Ward/Kraft, Inc 311 ENTRANCE BCC Software AFMS, LLC TransGuardian 501 503 Peachtree Data, Inc 505 Wilmer 406 Walz Group, LLC 507 500 408 OCS Checkweighers Strapack 509 508 609 NPI ShipShapes 608 DESSERT & COFFEE 700 511 Firstlogic Solutions GrayHair Prize Drawing Station #1 Postal Products Unlimited, Inc 702 Mailing Systems Technology Magazine AccuZIP Inc. IOPC Multisort 709 GrayHair Advisors 706 711 Detecto Scale ProcessWeaver/ 708 IMAYL 710 Transformations 121 123 DESSERT & COFFEE Magnets 4 Media Tension Corporation 313 317 414 Kirk-Rudy FirstMile 319 International Bridge, Inc 321 318 Stamps.com/ Endicia Parcel Insurance Plan 418 Pallet Wrapz, Inc 420 514 Victory Packaging Anchor Software, LLC 610 SensibleTechnologies 116 Pitney Bowes Ennis, Inc. Engineering Innovation DESSERT & COFFEE 400 TUNE IN TO SUCCESS Fives Intralogistics 308 Baltimore 2017 14 Thiele Technologies, Inc Syslore Ltd 614 Bell and Howell 622 Vitronic Machine Vision Ltd ShipStation 723 712 Kodak Alaris Agile Net 720 716 718 Kern, Inc. United Business Mail Exhibit Hall SERVICE CENTER 20-23, 2016 ND CONVENTION CENTER EXHIBIT HALL NFocus Prize Drawing Station #2 127 SnailWorks 133 129 Novitex FMI Inc. 137 139 6 US P ostal Serv iceSmall 124 130 128 Mail-Gard Midwest Direct Lockheed Martin Western States Envelope & Label 229 EAM-MOSCA 231 224 Finmeccanica Taradel U-PIC Insurance Services 325 327 228 Samsung 232 WINN Solutions, LLC ViON Corporation 329 OSM Worldwide 324 136 EnvyPak 237 Trend Offset Printing 138 2 Nati onal Alli ance HP DESSERT & COFFEE 236 WiFi Station sponsored by HPE Intel 3 1 242 Epicomm FP Mailing Solutions DESSERT & COFFEE 725 Certified Mailing Solutions, Inc 724 726 APP Tech Lounge 9 Wom en in Log istics 12 Red Tag News NPF SolutionsTheater 250 Epicomm 344 Double Envelope Bursys Whittier Assurety Mailing Consulting Inc 445 MAIL: The Journal of Communication Distribution Shipsurance CoPilot Infinite Peripherals Professional Insurance Srv Inc 545 547 448 Amadeus Bear River 450 Four Story Creative NPF LUNCHEON AREA Telezygology 549 551 Prize Drawing Station #3 Window Book, Inc SoBran, Inc. 10 442 446 RISO, Inc. 536 Siemens Postal, Parcel & Airport Logistics Natio nal A ssoci ation of Pr esort 244 543 628 Unit ed S tates Post al Mailing Industry Resource Pavilion 443 ShipWorks International 4 Association for Postal 342 436 11 US Postal Service 239 Toshiba Int'l Corp 624 5 American Catalog Target Marketing 336 US Postal Service 8 Wednesday Grand Prize Drawing 331 7 EXIT 125 542 USPS Consultation Center 636 ENTRANCE Lorton Data, Inc OPEX Corp 736 USPS Global Business 742 U.S. Postal Inspection Service 2016 NPF PROGRAM GUIDE 15 Exhibitor Listing AccuZIP Inc. 3216 El Camino Real Atascadero, CA 93422-2500 Phone: (800) 233-0555 Fax: (877) 839-6531 E-Mail: kristen@accuzip.com Internet: www.accuzip.com Booth #: 709 AccuZIP, Inc., a national software company based in Atascadero, CA, provides feature rich solutions to manage Contact Data Quality, Address Hygiene, USPS Postal Presorting and Compliance and Mail Tracking and Reporting. Their solutions are designed to be utilized across many industry verticals to streamline, standardize and simplify processes associated with data entry, data management and multi-channel communications. AccuZIP products and services make it easier for businesses to get their message out to the right people at the right location when they need to most. Now in their third decade of doing business, the company has built an outstanding reputation for value, service and innovation. Visit www.accuzip.com for more information. AFMS, LLC 10260 SW Greenburg Road, Suite 1020 Portland, OR 97223-5520 Phone: (800) 246-3521 Fax: (503) 246-9244 E-Mail: tradeshows@afms.com Internet: www.afms.com Booth #: 501 AFMS is a logistics management consulting firm that specializes in helping companies negotiate world class, market competitive contracts with your small parcel and freight forwarder carriers. AFMS knows which extra charges can be reduced or waived and where to find areas of opportunity where costs savings are often overlooked. Agile Network S 732 Crown Industrial Court, Suite A Chesterfield, MO 63005-1126 Phone: (866) 686-2445 16 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner E-Mail: kevin.lelen@agile-network.com Internet: www.agile-network.com Booth #: 718 Agile Network is a leading provider of multi-carrier shipping and returns solutions for transportation management. American Catalog Mailers Association PO Box 41211 Providence, RI 02940-1211 Phone: (800) 509-9514 E-Mail: pmiller@catalogmailers.org Internet: www.catalogmailers.com Booth #: 5 The only association advocating specifically for catalog marketers. Represents its members on issues that directly concern their immediate and long-term commercial interests such as postal rates and regulations, regulatory and congressional relations. Amadeus 2187 New London Turnpike South Glastonbury, CT 06073-2623 E-Mail: cdufresne@mysticlogistics.com Phone: (800) 969-1566 Fax: (800) 659-1420 Booth: 448 Amadeus (Automated Mail.dat Entry Updating Service) is a software service which determines the most cost-effective method of transportation for one or more mail jobs utilizing a combination of consolidation, co-palletization, and commingling. Amadeus’ robust pricing engine allows for accurate and realistic pricing including inbound shuttles, minimum destination charges, fuel surcharges, prep fees, and markups. Its unique “Iterative Analysis” ensures that the results yield the greatest cost savings available through a combination of postage and transportation optimization. With a processing speed of over 1 million pieces per second, Amadeus is fast enough to seamlessly integrate into any existing workflow. In addition, it’s speed makes Amadeus an ideal tool for quoting, “What-if?” analysis, pricing comparisons, and more. For more information, or for a free analysis, please contact Shaun at snicholson@mysticlogistics.com. Anchor Software, LLC 9210 Corporate Boulevard, Suite 140 Rockville, MD 20850-6226 Phone: (240) 631-2100 Fax: (240) 631-2104 E-Mail: pmazzocchi@anchorcomputersoftware.com Internet: www.anchorcomputersoftware.com Booth #: 610 Anchor Software provides seamless postal processing, data quality, and document design software solutions for the direct mail/marketing industry. These products provide nearly everything needed to create personalized documents, maximize postal discount, and keep mailing lists in the best possible condition. APP Tech Lounge - Sponsored by Intelisent Booth #: 726 The APP Tech Lounge will be set-up with go-to experts that have their fingers on the pulse of the tech industry. Attendees will be able to ask the experts at any time their specific questions, or book one-on-one times. Stop by and download the onsite NPF APP and receive a complimentary drink ticket for the Exhibitor’s Reception on Tuesday evening. S Sponsored by: Intelisent Association for Postal Commerce (PostCom) 1800 Diagonal Road, Suite 320 Alexandria, VA 22314-2862 Phone: (703) 524-0096 Fax: (703) 524-2414 E-Mail: etalbott@postcom.org Internet: www.postcom.org Booth #: 1 Since 1947, the Association for Postal Commerce (PostCom) has been giving business mailers and mail service providers an essential voice in the Nation’s capital. PostCom’s goal is to assure that the needs of the nation’s business mailing community are not overlooked or undervalued. PostCom works on its members behalf before the U.S. Congress, the U.S. Postal Service, the Postal Service’s Board of Governors, the Postal Regulatory Commission, and all other federal agencies and audiences that affect our nation’s postal policies and operations. PostCom is regarded in Washington postal circles as “the association for postal communication and commerce.” Assurety Consulting Inc. SS 590 Herndon Parkway, Suite 140 Herndon, VA 20170-6233 Phone: (703) 880-4615 Fax: (703) 880-6378 E-Mail: accounts@assuretyconsulting.com Internet: www.assuretyconsulting.com Booth #: 445 At Assurety Consulting & Solutions, headquartered in Northern Virginia, they offer Results-Driven Postal Logistics Consulting Services, an effective platform for Postal Mailing Solutions, and Proven Software and Mobile App Custom Development. They provide independent, high integrity, expert technical consulting and solutions with critical, innovative, and timely IT resourcefulness. Their expert consultants are ready to help you design and implement a custom IT solution. AIMS™ is their centralized, web-based mailing solution developed by the experts at Assurety. By utilizing AIMS™, your business can increase efficiency, improve productivity and save money in areas including postage and volume discounts, full service and seamless compliance, and tracking of your mail. Visit www.assuretyconsuting.com for details. BCC Software S A 75 Josons Drive Rochester, NY 14623-3494 Phone: (800) 337-0442 Fax: (585) 340-8850 E-Mail: marketing@bccsoftware.com Internet: www.bccsoftware.com Booth #: 400 BCC Software’s suite of address quality, mailing preparation, and data quality services have been recognized across the industry for their robust capabilities for over 35 years. They increase their customer’s productivity and reduce costs by delivering comprehensive features, integration friendly products, and unlimited access to USPS Mailpiece Design certified support professionals. BCC Mail Manager, their USPS certified address quality and mailing preparation software, is relied on by thousands of mailers. It is integration ready, and is already connected to many other 2016 NPF PROGRAM GUIDE 17 Exhibitor Listing software packages in your existing workflow. They also offer IMb tracking and reporting along with a comprehensive suite of data quality services with a variety of available access points. Bear River Associates 436 14th Street, Suite 300 Oakland, CA 94612-2700 Phone: (510) 834-5300 Fax: (510) 834-5396 E-Mail: tmeadow@bearriver.com Internet: www.bearriver.com Booth #: 549 BearTracks is the best-in-class internal tracking system for large enterprises offering extensive configurability, support for all mail/parcel processes and true objective performance management capabilities - all for a competitive price. Bear River not only understands mail services but also IT and IT security. Bell and Howell, LLC A 3791 S. Alston Avenue Durham, NC 27713-1803 Phone: (919) 767-4314 E-Mail: marketing@bhemail.com Internet: www.bellhowell.net Booth #: 614 Bell and Howell is a trusted partner to their customers in their critical touch points with their own customers. Their customers include many of the world’s largest providers in banking, insurance, telecommunications, public utilities, postal, freight operators, governments, and print and mail service bureaus. As the pioneer of production mail-inserting and sorting systems, they have evolved their competencies in service, software and hardware technologies to enrich customer communications and commerce in print, mail and parcels operations and information infrastructure. Bursys 14515 Briarhills Parkway, #116 Houston, TX 77077-1034 Phone: (281) 815-4363 E-Mail: gerald.dentremont@bursys.com 18 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner Internet: www.bursys.com Booth #: 344 Partner with them to Unleash the Power of Digital Business! They have successfully helped their partners build complex products that required years of development at as much as 40% less than what it would have cost to develop these same projects in their offices. With more than 20 years of experience, Bursys team of engineers understands the complete software development life-cycle and issues faced in delivering quality software product. Bursys has extensive experience in custom application development, product development and enterprise application integration using various technologies. They can put together a highly skilled team from various parts of the world to bring a world class solution to run your business. Certified Mailing Solutions, Inc. 180 Chandalar Place Drive Birmingham, AL 35124-1771 Phone: (205) 908-7000 Fax: (205) 620-5722 E-Mail: tcarter@2cmsi.com Internet: www.fcsimail.com Booth #: 724 Learn why the State of Colorado, US Army, BlueCross BlueShield and others trust CMSI with their Certified and Special Service Mail. They started in 2001 as a Business Alliance Partner with the USPS and we are the only provider of Electronic Return Receipt®. Through outsourcing to CMSI or streamlining yours in-house. CoPilot Professional 457 North Harrison Street Princeton, NJ 08540-3510 Phone: (609) 430-3220 E-Mail: jspiewak@alk.com Internet: www.copilotpro.com Booth #: 545 CoPilot Professional is a flexible software and services platform, enabling enterprises to deploy integrated, commercial grade turn-by-turn GPS navigation as part of a mobile workforce strategy. CoPilot Professional stores map data on-board the device, and provides highly accurate ETAs with advanced routing algorithms that incorporate delivery and stop time windows. Detecto Scale 203 E Daugherty Street Webb City, MO 64870-1929 Phone: (417) 673-4631 Fax: (417) 673-2153 E-Mail: llihou@cardet.com Internet: www.detecto.com Booth #: 708 Detecto manufactures mail scales, manifest systems, labelers, and tabbing equipment. See their full line of USA-made products at their booth. DHL eCommerce S 2700 South Commerce Parkway, Suite 300 Weston, FL 33331-3630 Phone: 800-805-9306 E-Mail: gmus-contact@dhl.com Internet: www.dhl-usa.com/ecommerce Booth #: 107 DHL eCommerce connects you to customers in the US and over 220 countries and territories through one of the world’s largest delivery networks. They are dedicated to developing innovative products and services that enable companies to achieve their greatest e-commerce potential, from a consumers’ first visit to a website to - ultimately - the delivery of an order. While they focus and strengthen their core, which is providing unmatched solutions for domestic and international B2C shipping, they are also expanding their portfolio enabling capabilities throughout the entire supply chain. DirectMail2.0 S 2145 Sunnydale Boulevard Clearwater FL 33755-1294 Phone: (800) 956-4129 E-Mail: ericas@directmail2.com Internet: www.directmail2.com Booth #: 115 DirectMail2.0 offers a private label software for printers and direct mail companies that allows your clients to track their mail, the phone calls their mailing generates, and includes automatic Google follow up ads to exponentially increase clients’ direct mail results. Double Envelope 7702 Plantation Road Roanoke, VA 24019-3225 Phone: (919) 606-4166 Fax: (540) 265-6254 E-Mail: jkeller@double-envelope.com Internet: www.double-envelope.com Booth #: 342 Double Envelope Company is a direct manufacturer of both web and die cut style custom envelopes. With a diverse machine base, they have versatility and flexibility of offering many design variations. From catalog to booklet style, single windows to multiple windows, simple flexo print to 4 color process litho, Double Envelope has the capacity to meet and/or exceed customer’s expectations. With over forty years of direct mail experience, they have the experience and ability to meet demanding delivery schedules to satisfy client’s critical mail dates. EAM-MOSCA Corporation 675 Jaycee Drive Valmont Industrial Park Hazle Township, PA 18202-1155 Phone: (570) 459-3426 Fax: (570) 455-2442 E-Mail: pam.kuzmak@eammosca.com Internet: www.eammosca.com Booth #: 231 Pennsylvania based EAM-Mosca Corporation provides high-performance strapping system solutions to a variety of industries, including food, graphic arts, mailing, fulfillment, logistics, corrugated, wood, and other industrial or consumer goods. They combine innovative equipment with strapping materials manufactured to maximize machine performance and customer support programs that help their customers to meet their performance and productivity goals. The company offers a full range of strapping and bundling systems specifically designed for all mailroom operations, including the USP-2 highspeed system that straps trays lengthwise without turning. Mosca systems continually evolve to offer the best means of securing trays, tubs and pallet loads. 2016 NPF PROGRAM GUIDE 19 WHEN PAPER AND PIXELS CONVERGE IT’S 20 TUNE IN TO SUCCESS With captivating advancements in printing and game-changing interactive technologies, today’s mail has evolved into a truly irresistible medium. Find out more about these compelling advancements in mail from the Vice President of New Products and Innovation, Gary Reblin, at his NPF session on Monday, March 21 at 1:30pm. ©2016 United States Postal Service®. All Rights Reserved. The Eagle Logo is among the many trademarks of the U.S. Postal Service®. 2016 NPF PROGRAM GUIDE 21 Exhibitor Listing Engineering Innovation, Inc. S 3601 Sagamore Parkway, North Suite EII Lafayette, IN 47904-5041 Phone: (765) 250-4101 Fax: (765) 535-5015 E-Mail: cassandra.hancock@eii-online.com Internet: www.eii-online.com Booth #: 308 Best known for creating the EZ-Flats Manifesting System, EII enhanced its product line to include parcel and letter solutions. The product line quickly integrates into mailing/shipping production environments with the EII One MailRoom concept: multiple mail streams, multiple mail types, multiple customers, one touch. Obtain your rapid parcel induction solution and IMpb solution with the EZ-WorkDesk or the fully automated EZ-Parcels. EII’s innovative systems generate additional revenue opportunities while offering a variety of options for small and large facilities. Ennis, Inc. 2441 Presidential Parkway Midlothian, TX 76065-3723 Phone: (800) 972-1069 Fax: (800) 645-8339 E-Mail: jennifer_johnson@ennis.com Internet: www.ennis.com Booth #: 112 If it can be printed or printed on, Ennis has it! They engage in the manufacture of innovative and creative direct mail pieces and, through over fifty print facilities, they can provide envelopes, commercial print, pressure seal mailers, labels, integrated sheets, presentation folders, plastic cards, and just about anything else you need. The possibilities are endless. Since 1909 Ennis has maintained regional presence through a network of local brands with one-to-one service, while at the same time benefiting from the purchasing power of a large corporation. This allows each facility to react quickly to market demand within their region. 22 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner EnvyPak 16710 Square Drive Marysville, OH 43040-9589 Phone: 877-835-3052 E-Mail: contact@envypak.com Internet: www.envypak.com Booth #: 237 EnvyPak was a vision conceived by a desperate need to have a better technology for manufacturing crystal clear envelopes, plastic pages, and pockets, while providing the best looking products in the marketplace. EnvyPak has created a vast number of stock and custom products for the direct mail industry, home, school/office marketplace and the associated distribution channels. Epicomm (formerly AMSP/NAPL/NAQP) 1800 Diagonal Road, Suite 320 Alexandria, VA 22314-2862 Phone: (703) 836-9200 Fax: (703) 620-9187 E-Mail: ddambrosi@epicomm.org Internet: www.epicomm.org Booth #: 242 & 250 Epicomm―the Association for Leaders in Print, Mail, Fulfillment, and Marketing Services―is a not-for-profit business management association representing companies in the $80+ billion graphic communications industry in North America. Epicomm is the publisher of leading industry publications including Postal Points and Bottom Line Magazine, and provides industry advocacy on Capitol Hill, management training, and a comprehensive slate of business-building solutions for companies in an evolving market environment. On July 1, 2016 Epicomm will merge with Idealliance. The merged organization will retain the name IDEAlliance and be headquartered in the current Epicomm headquarters. The combined and unified association will be better able to more fully serve the total industry supply chain and will have more than 3,000 members. Finmeccanica Piazza Monte Grappa Rome 131 Phone: +39 06 32473474 Fax: +39 06 32473509 E-Mail: infomarketing@finmeccanica.com Internet: www.finmeccanica.com Booth #: 224 Finmeccanica is among the top ten global players in Aerospace, Defense and Security and Italy’s main industrial company. As a single entity from January 2016, organized into business Divisions (Helicopters; Aircraft; Aero-structures; Airborne & Space Systems; Land & Naval Defence Electronics; Defence Systems; Security & Information Systems), Finmeccanica operates in the most competitive international markets by leveraging its areas of technology and product leadership. Listed on the Milan Stock Exchange (FNC IM; SIFI.MI), at 31 December 2014, Finmeccanica recorded restated consolidated revenues of 12.8 billion Euros and has a significant industrial presence in Italy, the UK, the U.S and Poland. Firstlogic Solutions, LLC A S 3235 Satellite Boulevard, Suite 300 Duluth, GA 30096-8688 Phone: (678) 256-2900 E-Mail: sales@firstlogicsolutions.com Internet: www.firstlogicsolutions.com Booth #: 508 Firstlogic Solutions® is the leading SAP Gold Partner delivering data quality software and services for the SAP® Data Services (DS) and Firstlogic® Data Quality (DQ) platforms for CASS™, NCOALink®, DSF2® & PAVE™ including data profiling, address cleansing, geocoding, data cleansing, data standardization, data enhancement, data matching, data deduplication and presorting. When PRECISION & PERFORMANCE matter... Introducing Firstlogic DQ9 ACE M/T delivering up to 4X the speed while providing the best address quality in the industry for CASS, NCOALink & DSF2. Available in batch/real-time on WINDOWS®, LINUX®, SOLARIS®, AIX® and In-Cloud. FirstMile 2080 S Industrial Road, #C Salt Lake City, UT 84104-3858 Phone: (855) 461-7864 E-Mail: zgreen@firstmile.com Internet: www.firstmile.com Booth #: 319 FirstMile specializes in complete front end support for domestic and international eCommerce shipping. FirstMile’s technology spans from multi-channel software solutions to onsite package pickup and delivery into carrier shipping networks. FirstMile is the solution in connecting e-Customer to carriers, networks and shippers globally. Fives Intralogistics 500 East Burnett Avenue Louisville, KY 40217-1120 Phone: (502) 636-1414 Fax: (502) 636-1491 E-Mail: laura.hunt@fivesgroup.com Internet: www.intralogistics.fivesgroup.com Booth #: 110 At Fives Intralogistics, they design and supply world-class material handling and sorting solutions for the material handling sector. Four locations worldwide and over 200+ years combined experience in the postal, courier, distribution and baggage handling markets make them the ultimate partner to help you maximize operational performance for your next project. FMI Inc. 2100 Kubach Road Philadelphia, PA 19116-4203 Phone: (215) 464-0111 Fax: (215) 464-4870 E-Mail: lformica@fmidm.com Internet: www.fmidm.com Booth #: 139 With the totaltrac marketing system, you can deliver a targeted, cohesive, perfectly timed multi channel campaign. Set up triggered follow-ups to a direct mail or email campaign. Follow-ups are proven to increase response rates. Real time reporting allows you to measure results and constantly improve your marketing tactics. 2016 NPF PROGRAM GUIDE 23 Exhibitor Listing Four Story Creative 130 Chieftain Drive, Suite 102 Waxahachie, TX 75165-1518 Phone: (903) 742-5660 Internet: www.fourstorycreative.com Booth #: 450 Four Story Creative is a digital service provider located near Dallas, Texas. They have over 15 years developing innovative software applications and digital experiences. They strive to stay on the bleeding edge of technology trends so that they can offer their clients the advantage to stand out in the market. FP Mailing Solutions S 140 North Mitchell Court, Suite 200 Addison, IL 60101-5629 Phone: (800) 956-6465 Fax: (630) 566-1600 E-Mail: marketing@fp-usa.com Internet: www.fp-usa.com Booth #: 436 FP Mailing Solutions is an international manufacturer of postage meters, mailing systems and mailroom software. As an innovator in the mailing industry, their German engineered products provide a full range of mail center solutions for high volume, low volume or variable mailing piece sizes. No matter what your mailing needs are, they’ll help you send it better, faster and smarter. GrayHair 124 Gaither Drive, Suite 160 Mt. Laurel, NJ 08054-1715 Phone: (856) 924-2415 Fax: (856) 727-1315 E-Mail: jstangle@grayhairsoftware.com Internet: www.grayhairsoftware.com Booth #: 500 GrayHair provides data management and location marketing services for omni-channel campaigns. Their ecosystem of data, technology and products, driven by service, is used by global financial companies, retailers, insurance and government. Their software-as-a-service platform is secure, compliant, provides strategic support, and total visibility for customer communications. 24 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner GrayHair Advisors 124 Gaither Drive Mt. Laurel, NJ 08051-1719 Phone: (866) 696-0120 E-Mail: jody@grayhairadvisors.com Internet: www.grayhairadvisors.com Booth #: 706 GrayHair Advisors is a consulting group built to help senior executives govern compliance, control costs and improve communication results. They provide guidance on mail related strategic issues from planning through execution. This team of mailing industry innovators helps clients navigate the complex global postal distribution channel, delivers transparency and produces measurable results. Contact GrayHair Advisors to discover how cost–effective and powerful your communications can be. HP 13600 EDS Drive Herndon, VA 20171-3299 Phone: (301) 461-9865 E-Mail: marcy@hp.com Internet: www.hp.com/go/puclicsector Booth #: 239 HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers’ most complex challenges in every region of the world. More information about HP (NYSE: HPQ) is available at http://www.hp.com Infinite Peripherals 2312 Touhy Avenue Elk Grove Village, IL 60007-5329 Phone: (847) 818-1260 Fax: (847) 818-1287 E-Mail: dan@ipcmobile.com Internet: ipcmobile.com Booth #: 543 Infinite Peripherals (IPC) is the first company to take the same smart phones and tablets that make everyday life more efficient and make everyday business more efficient. IPC equips major retailers with mPOS products that decrease customer wait times, improve customer service and streamline back office inventory. IPC’s products are also used to optimize operations in healthcare, hospitality, transportation, warehouse, logistics, entertainment and security. International Bridge, Inc. 5152 North Edgewood Drive, Suite 350 Provo, UT 84604 Phone: (877) 727-2354 E-Mail: yolanda.sanchez@myib.com Internet: www.myib.com Booth #: 321 International Bridge connects domestic and international high-volume shippers with their consumers by providing high-quality, eco-friendly delivery solutions. They partner with some of the largest ecommerce-retailers in the world to provide efficient solutions to consumers who are demanding rapid, low-cost shipping alternatives. International Mailers’ Advisory Group (IMAG) 5209 N 30th Street Arlington, VA 22207-1803 Phone: (703) 867-7002 E-Mail: katemuth@comcast.net Internet: www.internationalmailers.net Booth #: 11 The International Mailers’ Advisory Group (IMAG) is the premier representative of USbased international mailing and shippers. Their core mission is to address barriers to the efficient flow of information and goods across borders. IOPC Multisort 1890 South Highway 14 Greer, SC 29650-4728 Phone: (864) 848-0062 Fax: (864) 848-4507 E-Mail: egoodnow@iopcusa.com Internet: www.iopcusa.com Booth #: 711 MultiSort™ Modular Millwork™ is a flexible free standing furniture system that allows efficient, cost effective organization of communications, distribution and supply areas. The Swiss designed, ergonomic system, carries a lifetime warranty and ship assembled from the US factory in 4-6 weeks. Modular Millwork is easily relocated and reconfigured, and is available in a wide selection of designer finishes. Kern, Inc. 3940 Gantz Road, Suite 100 Grove City, OH 43123-4845 Phone: (888) 537-6462 Fax: (614) 491-9529 E-Mail: cpierce@kerninc.com Internet: www.kerncan.com Booth #: 720 Kern, provider of the fastest, most reliable production mail inserting systems, and the only company to guarantee 10 years of production grade output, will be exhibiting at National Postal Forum 2016. Kern will demonstrate the benefits of their full line of document finishing, inserting, and ADF solutions. For more information on Kern and NPF 2016, please visit www.kerncan.com. Kirk-Rudy, Inc. S 125 Lorraine Parkway Woodstock, GA 30188-2487 Phone: (770) 427-4203 Fax: (770) 427-4036 E-Mail: jwilliams@kirkrudy.com Internet: www.kirkrudy.com Booth #: 414 Since 1967 Kirk-Rudy has manufactured innovative solutions for addressing, paper handling and packaging. From their state of the art 100,000 sq. ft. factory just north of Atlanta, GA, a complete product line of feeders, transport bases, conveyors, inkjet printers, inserters, labeling, tabbing, sorting, stacking, tip-on, pick-n-place, folders, bump turns, drying and matching/vision systems are engineered and produced with the highest standards of quality and value. 2016 NPF PROGRAM GUIDE 25 Exhibitor Listing Kodak Alaris 2400 Mount Read Boulevard Rochester, NY 14615-2744 Phone: (585) 310-5216 Fax: (585) 477-3030 E-Mail: megan.alekson@kodakalaris.com Internet: www.kodakalaris.com/go/imnews Booth #: 716 Kodak Alaris is a new company born from one of the world’s most iconic brands, driven by the simple belief that “we can always find a better way.” Their Information Management division helps organizations capture content from digital and paper sources, extract insights, and deliver the right information to the right place at the right time for better outcomes. Their portfolio includes document scanners, a global service and support team, and software and solutions that capture and intelligently manage information. For small offices and large-scale organizations, they provide new ways to automate processes, improve customer interactions and make smarter business decisions. Lockheed Martin 1801 State Route 17C MD 0154 Owego, NY 13827-3998 Phone: (607) 751-6521 Fax: (607) 751-2597 E-Mail: dianne.resciniti@lmco.com Internet: www.lockheedmartin.com Booth #: 124 Lockheed Martin Distribution Technologies is a leading Prime Systems Integrator for national posts, retail fulfillment, courier and package delivery worldwide. As the largest IT services provider to the U.S. Government for the past 18 years, Lockheed Martin’s core competencies include: system integration, project management, system layout and design, subcontract management, software development, equipment installation, system maintenance, training and transition support. Lorton Data, Inc. 2 Pine Tree Drive, Suite 302 Arden Hills, MN 55112-3715 26 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner Phone: (651) 203-8228 Fax: (651) 203-8299 E-Mail: tcotter@lortondata.com Internet: www.lortondata.com Booth #: 125 Lorton Data provides cloud-based mailing list and address quality services - no software required. Order and fulfill lists online with A-Qualists™, and access pre-mail processing services with A-Qua Mailer™. Magnets 4 Media 7 Chamber Drive Washington, MO 63090-5258 Phone: (800) 642-6384 Fax: (636) 680-6105 E-Mail: junee@themagnetgroup.com Internet: www.magnets4media.com Booth #: 313 Magnets 4 Media is the largest advertising magnet manufacturer in the country. With over 20 years of experience, they deliver top quality magnetic products that give your advertisers the opportunity to increase the life of their message in the home. By consistently implementing technological advances, their turn times and price points are the best in the country. Call Magnets 4 Media to compare their service, competitive prices and amazing quality and you’ll agree they are the market leader. MAIL: The Journal of Communication Distribution 133 Main Street, 2nd Floor Delhi, NY 13753-1219 Phone: (607) 746-7600 Fax: (607) 746-2750 Internet: www.mailomg.com Booth #: 446 MAIL is the number one news source for the mail and industry. Its online, magazine, and newspaper editions are read by over 25,000 mail operations executive managers. Now in its 27th year of publication, MAIL also publishes the bi-annual Official Mail Guide, which provides mail communication product and service technical specifications on hundreds of products and companies. They invite professionals to submit their management and technical articles that further the knowledge of mail communications. Learn more at www.mailomg.com. Mail-Gard 65 Steamboat Drive Warminster, PA 18974-4857 Phone: 267-960-3119 Fax: (215) 957-4370 E-Mail: christine.burke@iwco.com Internet: www.mailgard.com Booth #: 130 Statements, Invoices, Notices, Checks - Critical printed and mailed documents are vital to the success of your organization. What crisis would you face if you were unable to print and mail these documents to your customers? Mail-Gard has the solution to produce those documents when a business interruption, of any kind, strikes. As the nation’s leading provider of critical communications recovery services, they operate the only two dedicated recovery centers in the industry, equipped with a variety of printer and inserter hardware to provide efficient and effective recovery solutions. Print-to-Mail recovery is their only business, it’s what they know, it’s what they do. Celebrating 20 Years of Critical Communications Recovery! Mailing Industry Resource Pavilion Aisle 100 The gathering place for all mailing industry professionals, the Mailing Industry Resource Pavilion consolidated an incredible assortment of organizations from the mailing community all in one place. This is where you’ll find the resources to help develop your career and increase your knowledge – the organizations you’ll find here provide services and education to individuals and businesses involved in the mailing profession. Mailing Systems Technology Magazine 2901 International Lane, Suite 200 Madison, WI 53704-3128 Phone: (608) 241-8777 Fax: (608) 241-8666 E-Mail: ken.w@rbpub.com Internet: www.mailingsystemstechnology.com Booth #: 702 Mailing Systems Technology Magazine is the definitive source of information for the savvy manager who wants to slash costs and improve customer service. Editorial emphasis is on the low to mid-volume mail center processing less than 750,000 per month with focus on automating mail piece automation, improving efficiency and productivity. Each issue contains articles on best management practices, new technology, implementing operational strategies and problem solving. Matrix Label 4692 S County Road, 600 East Plainfield, IN 46168-8620 Phone: (800) 916-7256 Fax: (317) 839-8496 E-Mail: jerryp@matrixlabel.com Internet: www.matrixlabel.com Booth #: 105 Give them a challenge and they will exceed your expectations with innovative solutions. Their flexographic printing presses provide leading industry technology and allow them to serve customers in a wide variety of industries. At Matrix label, they take pride in being a full-service stock and custom flexographic and digital printing company. That full service extends to not only what they do, but how they do it. MCS, Inc. 8101 Cessna Avenue Gaithersburg, MD 20879-4164 Phone: (800) 728-0154 Fax: (301) 990-3155 E-Mail: erica.dangelo@mcspro.com Internet: www.mcspro.com Booth #: 210 MCS is the leading provider of inkjet equipment, camera integrity systems, production digital presses and finishing equipment for the mailing and printing industries. They serve the professional mailing industry with the widest selection of product offerings for high-speed and ultrahigh-speed addressing and inserting, forms printing and process color printing. MCS’ latest inkjet technology, the MCS Osprey UV, is ideal for plastics, film and other non-porous substrates. The MCS Osprey provides high-speed production and graphics capability at operating speeds exceeding 20,000 pieces/hour. This sys2016 NPF PROGRAM GUIDE 27 Exhibitor Listing tem offers both black and white ink. MCS offers nationwide local service and support and advanced operational and maintenance training in their National Demonstration and Training facility. Midwest Direct S 2222 West 110th Street Cleveland, OH 44102-3512 Phone: (216) 472-4934 Fax: (216) 251-2500 E-Mail: mgebbie@mw-direct.com Internet: www.mw-direct.com Booth #: 128 Midwest Direct is an expert at creating and delivering print, mail and digital communications and has a team dedicated to each part of multichannel message creation and delivery. Midwest Direct can find you additional savings by commingling, or combining, mail from other organizations into one large presort mailing. Commingling all of this mail helps all three achieve lower mailing costs. Presort mail services maximize your postage discounts. The + means more, and that is what you get! More message creation and delivery services. More impact. More satisfaction. And fewer headaches. National Alliance of Standard Mailers & Logistics S PO Box 14329 Arlington, TX 76094-1329 Phone: (817) 999-0113 Fax: (972) 905-5117 E-Mail: nbutte3@tx.rr.com Internet: www.nasml.com Booth #: 2 MTAC Member since 2005; NASML is a forum representing the systemic interest(s) of their members and industry as a whole; Mail Owners, Service Providers - logistics and Data Management, in partnership with the USPS. Including, but not limited to promotions, growth, logistics, electronic strategy, network operations, acceptance-payment processes, service and performance, IntelligentMail™ systems and data management. 28 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner National Association of Presort Mailers 3601 Sagamore Parkway North, Suite EII Lafayette, IN 47904-5041 Phone: (765) 404-9291 E-Mail: cassandra.hancock@eii-online.com Internet: www.presortmailer.org Booth #: 4 The National Association of Presort Mailers (NAPM) is a trade association composed of firms concerned with the present and future of postal work sharing. Its membership qualifies them as specialists in performing mail-processing services. Neopost USA S 478 Wheelers Farms Road Milford, CT 06461-9105 Phone: (800) 636-7678 Fax: (203) 301-2618 E-Mail: c.rabinove@neopost.com Internet: www.neopostinc.com Booth #: 200 Neopost USA provides mailing, business communication management and shipping hardware and software solutions. For generations, they have worked with their customers to prepare, deliver and manage their customer communications in the most secure, efficient and professional manner possible. As businesses increasingly move to digital communications, they continue to help their customers communicate via traditional mail, digital communications and parcels. For more information about Neopost USA, visit www. neopostusa.com. NFocus 1594 Hubbard Drive Lancaster, OH 43130-8124 Phone: (740) 654-5809 Fax: (740) 654-0934 E-Mail: trusso@n-focus.com Internet: www.n-focus.com Booth #: 133 Processing billions of records per year for many of the leading direct mail brands, NFocus provides data licensing, customer analysis, postal optimization and data marketing portals. As an advertising agency manages and positions your brand, the NFocus Data Agency manages and positions your data in both postal and digital worlds. The process is simply how do they understand who your customers are and how do they find more of them. They do this through their proprietary and industry leading technology via profiling, tracking and optimizing. Novitex 300 Stamford Place, 2nd Floor Stamford, CT 06902-6735 Phone: (203) 487-5433 E-Mail: becky.reel@novitex.com Internet: www.novitex.com Booth #: 137 Novitex is a managed services provider in the document outsourcing industry, specializing in management mailstreams. Through innovations in document processing that include their endto-end framework, they work with clients to get the right information to the right person, securely, and in a timely manner. Approximately 500 Fortune 500 companies, government entities and AmLaw 200 firms turn to Novitex to develop custom solutions that work toward improving their information-intensive workflows. From over a dozen mail service offerings to managed print services and back office support, they are dedicated to their clients’ success. NPF Solutions Theater – Sponsored by Epicomm Booth #: 244 Expand your knowledge, participate in coversation or relax and enjoy a variety of mini-sessions scheduled throughout the Forum. Sponsored by: Epicomm NPI S 14901 Trinity Boulevard Fort Worth, TX 76155-2611 Phone: (214) 634-2288 Fax: (682) 503-8214 E-Mail: michelle@npisorters.com Internet: www.npisorters.com Booth #: 609 NPI is a prominent figure in the mail automation industry since 1977. Each year NPI continues to expand its visibility in the market with progressive, efficiently designed sorters including the revolutionary new sorter, the Crossfire w/OpteSort software. NPI will have information on their complete line of sorters at booth #609 or visit their website at www.npisorters.com. You can also contact Michelle Benker, Marketing Manager at 214-634-2288 ex 209. OCS Checkweighers Inc. 825 Marathon Parkway Lawrenceville, GA 30046-2857 Phone: (678) 344-8300 Fax: (678) 344-8030 E-Mail: sarah.desjardins@ocs-cw.com Internet: www.ocs-cw.com Booth #: 408 OCS Checkweighers is an internationally recognized partner for efficient checkweighers, catchweighers, as well as in-motion scales. The name is synonymous with high-quality, ultra fast solutions and outstanding service. Their products stand for 100% inline control in your production, regardless of which branch you belong to. They also offer Turnkey Solutions that are NTEP Certified with DWS (Dimensioning, Weighing and Scanning) for Distribution Centers, Bulk Mail Center, Retail and Postal Facilities. OnTrac 2501 S Price Road, #201 Chandler, AZ 85286-8458 Phone: (800) 334-5001 Fax: (651) 636-5999 E-Mail: azucker@ontrac.com Internet: www.ontrac.com Booth #: 211 OnTrac International is a worldwide mail distributor specializing in efficient mail preparation for delivery including, letter mail, direct mail, publications, catalog fulfillment and parcels to cover 240 countries. OPEX Corporation 305 Commerce Drive Moorestown, NJ 08057-4234 Phone: (856) 727-1100 Fax: (856) 787-4989 E-Mail: kstevens@opex.com Internet: www.opex.com Booth #: 636 OPEX, a recognized global technology leader in high-speed mailroom automation and docu2016 NPF PROGRAM GUIDE 29 Exhibitor Listing ment imaging capture solutions. OPEX provides cost-effective, performance enhancing workflow solutions results to thousands of organizations. OPEX’s innovative workflow solutions serve customers in the financial services, insurance, health care, government, nonprofit, utilities, telecommunications, service bureau, institutional and service market places. OSM Worldwide S 651 Supreme Drive Bensenville, IL 60106-1157 Phone: (847) 233-9999 Fax: (847) 233-9999 E-Mail: ckelley@osmworldwide.com Internet: www.osmworldwide.com Booth #: 331 OSM Worldwide is a privately owned parcel expediter. The exclusive OSM Premium Network ships parcels nationwide, with a consistent 2-5 day delivery time frame. OSM Worldwide’s domestic and international delivery services help businesses that ship residential small parcels improve their logistics with solutions that save money and meet their unique needs. Pallet Wrapz, Inc. S 2009 Johns Drive Glenview, IL 60025 Phone: (708) 205-9464 Fax: (708) 575-0200 E-Mail: geneh@palletwrapz.com Internet: www.palletwrapz.com Booth #: 420 Pallet Wrapz has helped save customers nearly $7.2 million in reduced plastic stretch film use, trash removal costs, in-transit product damage, improved trailer cube utilization while improving labor productivity and impacting workers compensation claims. Pallet Wrapz are an environmentally sensitive, reusable alternative to plastic stretch film and corrugated containers. Pallet Wrapz use helps companies achieve their corporate sustainability goals by eliminating the root cause of plastic stretch film and corrugated waste that is destined for our nation’s landfills. Pallet Wrapz are engineered to comply with the 30 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner sustainability objectives of Reduce-Reuse-Recycle. “Think around the pallet with Pallet Wrapz”. Parcel Insurance Plan 9666 Olive Boulevard, Suite 200 St. Louis, MO 63132-3012 Phone: (800) 325-7390 Fax: (314) 692-0900 E-Mail: jfairless@pipinsure.com Internet: www.pipinsure.com Booth #: 418 Parcel Insurance Plan (PIP) offers deeply discounted rates on shipping insurance compared to declared value with UPS, FedEx, USPS or other small parcel or freight carriers. In business since 1966, PIP is the largest company in the country specializing exclusively in small package insurance. All PIP policies are underwritten by “A+” rated Fireman’s Fund, part of the Allianz Group since 1991, and now integrated with and rebranded as Allianz Global Corporate & Specialty, one of the world’s most admired companies. Ship with the carrier. Insure with Parcel Insurance Plan®. Peachtree Data, Inc. 2905 Premiere Parkway, Suite 200 Duluth, GA 30097-5240 Phone: (678) 987-4671 Fax: (678) 987-5600 E-Mail: lmiller@peachtreedata.com Internet: www.peachtreedata.com Booth #: 505 Since 1994, Peachtree Data has grown to become a leader in the data processing sector of the direct marketing industry. They specialize in mailing list cleaning and appending. Their services include: NCOA(Link)™, PCOA, LACS, DSF(2)™, AEC, deceased coding merge/purge, postal presort, telephone appending, demographic appending, Email appending, and much more. Pitney Bowes Inc. S 3001 Summer Street Stamford, CT 06926-0700 Phone: (630) 886-2216 Fax: (203) 351-6961 E-Mail: sandra.hiipakka@pb.com Internet: www.pitneybowes.com Booth #: 116 Pitney Bowes is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. More than 1.5 million clients in approximately 100 countries around the world rely on products, solutions and services from Pitney Bowes. Postal Products Unlimited, Inc. 500 W Oklahoma Avenue Milwaukee, WI 53207-2649 Phone: (414) 290-1003 Fax: (414) 290-1515 E-Mail: tomr@postalproducts.com Internet: www.postalproducts.com Booth #: 511 Postal Products Unlimited offers the most comprehensive selection of mail-related supplies and equipment in the industry today. Stop by their booth and pick-up a free copy of the following catalogs: Postal Unique Supply and Equipment Catalog for the United States Postal Service, Mail Center Supplies and Equipment for Commercial and Federal customers, the Mailboxes and Postal Specialties Catalog featuring USPS-approved mailboxes, and their Packaging and Shipping Supplies Catalog. Prize Drawing on Wednesday Rear of the Exhibit Hall On Wednesday, at 11:00 a.m. gather around the Grand Prize Drawing Stage where prizes will be raffled. See if you are one of the lucky winners of the onsite APP game or one of the prizes given away by the exhibitors. Prize Drawing Station #1 Booth #: 700 In addition to the Wednesday Prize Drawings, a Daily Prize Drawing will be made. One lucky winner will be chosen daily to win a $500 American Express Gift Certificate. Make sure you scan your badge each day at all Prize Drawing Stations (#1, #2 and #3) to be eligible for that day’s drawing. Sponsored by: National Alliance of Standard Mailers Logistics; NPI; SCLogic Prize Drawing Station #2 Booth #: 127 In addition to the Wednesday Prize Drawings, a Daily Prize Drawing will be made. One lucky winner will be chosen daily to win a $500 American Express Gift Certificate. Make sure you scan your badge each day at all Prize Drawing Stations (#1, #2 and #3) to be eligible for that day’s drawing. Sponsored by: National Alliance of Standard Mailers Logistics; NPI; SCLogic Prize Drawing Station #3 Located in the rear of the hall by Booth #: 542 In addition to the Wednesday Prize Drawings, a Daily Prize Drawing will be made. One lucky winner will be chosen daily to win a $500 American Express Gift Certificate. Make sure you scan your badge each day at all Prize Drawing Stations (#1, #2 and #3) to be eligible for that day’s drawing. Sponsored by: National Alliance of Standard Mailers Logistics; NPI; SCLogic ProcessWeaver/IMAYL 5201 Great America Parkway, #300 Santa Clara, CA 95054-1122 Phone: (925) 997-5101 Fax: (510) 578-7997 E-Mail: martin.garza@processweaver.com Internet: www.processweaver.com Booth #: 710 ProcessWeaver develops and deploys state-ofthe-art inbound and outbound receiving, shipping, and tracking technology for organizations that are looking to automate their internal mail package receiving, outbound shipping, and both internal and external package tracking. ProcessWeaver solutions are currently being used by more than 15,000 organizations across 65 countries. So, whether you want to receive and track internal packages from your iPhone, or ship your USPS, UPS, FedEx, and DHL packages, ProcessWeaver’s single platform architecture allows you to take command and control over these processes quickly and easily. 2016 NPF PROGRAM GUIDE 31 Exhibitor Listing Red Tag News Publications, Inc. 1415 N Dayton Street Chicago, IL 60642-2643 Phone: (312) 274-2215 E-Mail: jim@redtag.org Internet: www.redtag.org Booth #: 9 Red Tag News Publications Association is a national trade association which helps its membership obtain the best delivery possible of their paid and controlled circulation publications, and communicates to its members through its meetings, newsletters, and highly-regarded monitoring services. RISO, Inc. 800 District Avenue, Suite 390 Burlington, MA 01803-5007 Phone: (800) 663-3031 Fax: (978) 777-2517 E-Mail: dross@riso.com Internet: www.riso.com Booth #: 442 RISO, Inc., headquartered in Burlington, Massachusetts, is a wholly owned subsidiary of RISO Kagaku Corporation, Japan’s leading manufacturer and distributor of high-speed inkjet printers and digital duplicators. RISO’s ComColor X1 printers offer fast, affordable, environmentally friendly cut-sheet inkjet output at speeds of up to 150 pages per minute. Its line of digital duplicators includes one- and two-color systems that reliably produce millions of copies, are environmentally friendly, and are easy and inexpensive to use. To learn more about RISO’s ComColor X1 series, visit www.riso.com or call 1-800-6633031 x2. Samsung 1200 New Hampshire Avenue, NW Suite 650 Washington, DC 20036-6802 Phone: 703-785-8844 E-Mail: d.beaman@sea.samsung.com Internet: www.samsung.com/government Booth #: 228 As a global leader in enterprise mobility and information technology, Samsung provides and 32 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner supports a diverse portfolio of technologies from smartphones, tablets and wearables to digital displays and printers. Samsung Business for Government puts secure and innovative technologies in the hands of government agencies and military personnel, enabling them to leverage the latest in mobile technology through customized solutions that meet their unique needs and missions. Many of Samsung’s award-winning products and solutions meet government security and communications standards, through the Samsung KNOX security platform providing data protection from the hardware to the application layer. Samsung devices are also NIST’s FIPS 140-2 certified and on the DISA’s Approved Products List. Satori Software Inc. S 1301 5th Avenue, Suite 2200 Seattle, WA 98101-2676 Phone: (800) 553-6477 Fax: (206) 357-2901 E-Mail: kdrinkard@satorisoftware.com Internet: www.satorisoftware.com Booth #: 100 For over 30 years, Satori Software has delivered solutions for mailers of all sizes. They continue to expand and invest in the future of print and mail. They actively participate in industry associations, including PostCom, MTAC, IDEAlliance and AMSP. With the acquisition of the Postalsoft Presort technology — now known as Satori® Presort — and Monticello post-presort software, they offer software and services that span address correction and list management to submission and entry planning. SCLogic S 304-M Harry S. Truman Parkway Annapolis, MD 21401-7379 Phone: (410) 571-9981 Fax: (410) 571-9868 E-Mail: marketing@sclogic.com Internet: www.sclogic.com Booth #: 209 SCLogic is the leader in package tracking solutions. They design, develop, deploy and support their software, SCLIntra. With live technical support, they are people you will enjoy working with now and in the future. SCLIntra Enterprise Package Tracking Solutions are available for purchase or lease; on premise or hosted; you decide, they deliver. Sensible Technologies, LLC 12794 Currie Court Livonia, MI 48150-1109 Phone: (734) 421-1727 E-Mail: earle@sensibletech.com Internet: www.sensibletech.com Booth #: 121 At Sensible Technologies; they offer intelligent inserting solutions with your business in mind. With a background in mailing services, they have been in your shoes and know that success requires singular focus on what’s important. Their approach to complex mail equipment, software and service starts with the most important capabilities and strips away everything unnecessary to provide a system that does exactly what you need. Smart equipment and software that’s reliable, easy to use and affordable. Rather than adding unnecessary bells and whistles; they are committed to keeping their designs simple for a solution that meets your needs and exceeds expectations. ShipShapes 49 South Street Park Forest, IL 60466-1241 Phone: (866) 774-2737 Fax: (708) 503-1133 E-Mail: tiffany@shipshapes.net Internet: www.shipshapes.net Booth #: 608 NO ENVELOPES REQUIRED! ShipShapes is the originator of Shaped Mailers and the first ever to mail CMM (Customized Market Mail). ShipShapes provides a distinct nontraditional, direct mail product that captures the attention of your target market and result in a dramatic lift in response rates. ShipShapes’ mailers can be ClearCard pieces that resemble a rectangular mailer with unique clear areas, peel-out redemption card features, and die-cut shapes. ShipShapes leads the way in unique direct mail! ShipStation 2815 Exposition Boulevard Austin, TX 78703-1221 Phone: (512) 485-4282 E-Mail: sales@shipstation.com Internet: www.shipstation.com Booth #: 723 ShipStation is the leading web-based shipping software that helps online retailers streamline their order fulfillment, wherever they sell and however they ship. Their features include: order importing from over 75 marketplaces and shopping carts, auto-selecting shipping preferences, custom fulfillment rules, multi-carrier label creation (for over 20 carriers including USPS, UPS, FedEx, DHL), automatic shipping confirmations, and more! Shipsurance Insurance Services, Inc. 21800 Burbank Bouevard, Suite 240 Woodland Hills, CA 91367-7451 Phone: (866) 852-9956 Fax: (818) 668-8888 E-Mail: info@shipsurance.com Internet: www.shipsurance.com Booth #: 547 Shipsurance has been reducing the shipping spend of USPS shippers for over a decade. Underwritten by Lloyds, they cover your parcels for less and process claims within 5 days. All shipments on all carriers can be covered. Their coverage is already integrted with most shipping software solutions such as Endicia, ShippingEasy, ShipStation, ShipWorks, Stamps.com, and Teapplix. You Ship It. We Insure It. ShipWorks One Memoral Drive, 20th Floor St. Louis, MO 63102-2425 Phone: +1 800-952-7784 E-Mail: richard@stamps.com Internet: www.shipworks.com Booth #: 624 ShipWorks is the most flexible, most powerful way to import, manage, ship and track your online orders. All from one convenient interface. With ShipWorks, you can import orders from any data source, marketplace, shopping cart or sales channel including eBay, PayPal, Am2016 NPF PROGRAM GUIDE 33 Exhibitor Listing azon, Etsy, Shopify, BigCommerce, Volusion, Channel Advisor and Magento. Print discounted shipping labels for any carrier including UPS, FedEx, USPS, DHL and more. Send detailed tracking info to your stores and customers. And customize ShipWorks to automate just about any shipping task. For additional information and a free 30-day trial, visit www.shipworks.com or call 1-800-952-7784. Siemens Postal, Parcel & Airport Logistics S PO Box 613209 DFW Airport, TX 75261-3209 Phone: (972) 947-7815 Fax: (972) 947-7217 E-Mail: john.zatopek@siemens.com Internet: www.siemens.com/logistics Booth #: 628 Siemens Postal, Parcel & Airport Logistics is a leading provider of mail and parcel sorting solutions, with over 35 years of experience and an installed base in more than 50 countries worldwide. Whether for parcel or postal logistics, the goal is the same: quick, reliable, and cost-efficient delivery, day in and day out. Their intelligent solutions create seamlessly integrated processes for letters, flats and parcels – from the first to the last mile. Designed for the greatest possible flexibility, their sorting systems and IT solutions create a solid foundation for meeting exactly these needs. SnailWorks 4510 Buckeystown Pike, Suite M Frederick, MD 21704-7539 Phone: (855) 697-6245 Fax: (301) 924-2373 E-Mail: kbartram@snailworks.com Internet: www.mysnailworks.com Booth #: 129 SnailWorks™ turbo charges your direct marketing; coordinating and triggering additional channels (email, PURLS, QR Codes, Landing pages) with your direct mail reinforcing your message and streamlining response paths. SnailWorks also provides world class mail tracking services which may be used as part of a coordinated campaign or as a stand alone product. 34 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner SoBran, Inc. S 2677 Prosperity Avenue, Suite 200 Fairfax, VA 22031-4934 Phone: (703) 352-9511 Fax: (703) 352-9513 E-Mail: smartin@sobran-inc.com Internet: www.sobran-inc.com Booth #: 725 SoBran, Inc. solves hazard-protection challenges, keeping clients both effective and safe. They have spent the last decade protecting government employees and facilities from mail hazards with the SoBran SafeMail® program. SafeMail provides threat assessment, mail screening, facility design and training – including CFR 41 compliance. SoBran clients receive uncompromising quality and service from their 800 employees. Stamps.com/Endicia S 278 Castro Street Mountain View, CA 94041-1204 Phone: (650) 321-2640 Fax: (650) 321-0356 E-Mail: Eileen.McCormick@endicia.com Internet: www.stamps.com; www.endicia.com Booth #: 318 Stamps.com and Endicia (a wholly owned subsidiary of Stamps.com) are the leaders in transforming mailing and shipping for small business, enterprise mailers, ecommerce sellers, and high volume shippers utilizing the US Postal Service®. Together they offer solutions that help ecommerce businesses of all sizes run their operations more smoothly and function more successfully. For information on Stamps.com mailing and shipping products and services visit www. stamps.com. For information on Endicia shipping products and services, visit www.endicia.com. Strapack, Inc. 33508 Central Avenue Union City, CA 94587-2097 Phone: (510) 475-6000 Fax: (510) 475-6090 E-Mail: awong@strapack.com Internet: www.strapack.com Booth #: 509 Strapack has been supplying the strapping equipment to the United States Postal Service for two decades and is recognized as a proven and preferred supplier in the US mailing industry. Syslore Ltd Porkkalankatu 7A 6 Helsinki 180 Finland Phone: +358 503575035 E-Mail: henri.tykka@syslore.com Internet: www.syslore.com Booth #: 109 Syslore develops high-performance address matching and recognition solutions for postal and logistics companies, helping them to cut operational costs, maximize mail sorting automation and deliver physical and digital mail streams more efficiently. Taradel 4805 Lake Brook Drive, Suite 140 Glen Allen, VA 23060-9278 Phone: (804) 298-3689 Fax: (888) 241-3023 E-Mail: wendy@taradel.com Internet: www.everydoordirectmail.com Booth #: 327 Taradel is a perennial Inc. 5000 company providing direct marketing, database analytics and custom mapping solutions. In addition they own and operate EveryDoorDirectMail.com - a turnkey “target, design, print, mail” platform for the EDDM program that has produced over 70 million advertisements for independent businesses, franchises and national brands since 2011. A S Target Marketing 1500 Spring Garden Street, Suite 1200 Philadelphia, PA 19130-4069 Phone: (215) 238-5300 Fax: (215) 238-5270 E-Mail: djames@npaco.com Internet: www.targetmargetingmag.com Booth #: 136 This is the authoritative information source for direct marketers. Each monthly issue is filled with hands-on, how-to-do-it information. Coverage includes Alternative Media, Database Marketing, Lists, Creative, Telemarketing, Fulfillment and more. Telezygology, Inc. 1017 West Washington, Unit 2C Chicago IL 60607-2119 Phone: (312) 253-6365 Fax: (312) 751-2801 E-Mail: cdaniels@tz.net Internet: www.tz.net Booth #: 551 TZ’s Packaged Asset Delivery business unit offers innovative logistics solutions that automate “last mile” parcel delivery for customers across a range of usage scenarios, including corporate mail management, retail and automated secure parcel delivery for high density residential complexes, corporate environments, and universities. Tension Corporation S 819 East 19th Street Kansas City, MO 64108-1781 Phone: (816) 471-3800 Fax: (816) 283-1498 E-Mail: info@tension.com Internet: www.tensionenvelope.com Booth #: 317 Tension is a leading manufacturer of custom envelope solutions, selling directly to businesses and organizations nationwide. Tension makes many of the envelopes you see and handle dayto-day, including direct mail envelopes, financial transaction envelops, and business communication products. Products range from standard commercial styles to unique specialties, some created for one-of-a-kind mailing or packaging purposes. Thiele Technologies, Inc. 315 27th Avenue NE Minneapolis, MN 55418 Phone: (314) 862-8000 E-Mail: caroline.sutcliffe@barry-wehmiller.com Internet: www.thieletech.com Booth #: 119 The Streamfeeder and Sure-Feed product Lines from Thiele Technologies have been automating paper handling opportunities collectively for over 45 years and lead the marketplace with high-quality innovative feeder based solutions, including inkjet feeders, inserter feeders, card attaching systems, batch-counting systems, and more. 2016 NPF PROGRAM GUIDE 35 Exhibitor Listing Think Ink, Inc. 8101 Cessna Avenue Gaithersburg, MD 20879-4146 Phone: (877) 857-2459 Fax: (240) 599-1295 E-Mail: erica.dangelo@mcspro.com Internet: www.thinkink.com Booth #: 208 No one sells more ink at competitive prices to mail shops nationwide than Think Ink! They are one of the largest OEM ink partners of both Hewlett-Packard and Collins Ink, as well as a supplier of FlexPrint brand inks, one of the fastest growing segments of the inkjet ink market. Think Ink’s FlexPrint branded inks are specifically formulated for challenging mail applications. Think Ink has the industry’s best inventory of cartridges and ink products that utilize only genuine HP print head technology and NEVER provides refiled products of any kind. Think Ink is more than an ink distributor, they are an ink solutions provider. Toshiba International Corporation 13131 West Little York Road Houston, TX 77041-5807 Phone: (832) 506-3259 E-Mail: morris.kupfer@tic.toshiba.com Booth #: 336 Specializing in the supply of innovative postal systems supporting high speed processing at competitive prices. Machines offer cost-effectiveness, increased sorting throughput, ergonomic designs, small footprints, and low noise, power and life-cycle cost. 36 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner Transformations Inc. 200 Seaboard Lane Franklin, TN 37067-8237 Phone: (615) 370-077 E-Mail: adam@uluro.com Internet: www.uluro.com Booth #: 123 Transformations, Inc. has been an innovative developer and provider of business solutions for manufacturing and distribution centers. Focusing on process automation and quality assurance, its software development has evolved to include CCM, ADF, Mailing, production, and inventory control solutions. Complete Communication Platform Merging the Worlds of Lean Manufacturing and Document Delivery. Uluro is a front-tofinish suite of solutions integrated into a single, fully automated document production system. Uluro lets mailers streamline all aspects of print and mail processing. Uluro handles document composition, provides unbreakable security, tracks mail from data, and lets recipients choose whether they receive correspondence and pay bills using physical and/or electronic media, including email, SMS and voice. TransGuardian, Inc. 2304 Huntington Drive, Suite 248 San Marino, CA 91108-2646 Phone: (866) 570-7447 Fax: (626) 204-0349 E-Mail: jim@transguardian.com Internet: www.transguardian.com Booth #: 503 Discounted parcel insurance up to $150,000 per parcel, brokered by Wells Fargo Insurance and underwritten at Lloyds. Proprietary multi-carrier shipping software: web-based, downloadable, and/or integrated seamlessly via API with existing technologies. Includes multi-carrier comparisons, 3rd Party Insurance, in/out barcode scanning, single or batch label processing, proof of delivery, automated tracking/tracing, queued and parked shipments, Zone Skip, unique RMA solutions, reports, automatic USPS SCAN Forms and FIRM Books, manifesting, invoice reconciliation, and individual preferences. Trend Offset Printing S A 3701 Catalina Street Los Alamitos, TX 90720-2402 Phone: (972) 243-3556 Fax: (972) 243-5993 E-Mail: npatrissi@trendoffset.com Internet: www.trendoffset.com Booth #: 138 As one of the leading full-service commercial printers in North America, they specialize in web offset printing of direct mail, catalogs, publications, advertising and more. Their state-of-theart equipment produces high quality printing and mailing - all under one roof. Their plants are strategically located in Los Alamitos, CA; Carrollton, TX and Jacksonville, FL. They have created a national platform of customer-focused print and mail solutions by replicating their best practices at their plants across the country. Tritek Technologies, Inc. 103 E Bridle Path Hockessin, DE 19707-9409 Phone: (302) 239-1638 Fax: (302) 239-5017 E-Mail: valeriebaines@tritektech.com Internet: www.tritektech.com Booth #: 111 Providing complete mailing solutions since 1988, Tritek’s full range of products includes highspeed flat sorters, letter sorters, mixed mail sorters, digital email delivery and vote by mail processing equipment. Tritek’s patented technology is used to provide innovative solutions for inbound and presort mail and custom Tritek mail applications. Tritek operates a return mail and document scanning center. VISIT BOOTH 138 Learn about new capabilities for targeted mail and a chance to win a trip to California and a brand new INDIAN motorcyle! 2016 NPF PROGRAM GUIDE 37 Exhibitor Listing U.S. Postal Inspection Service 475 L’Enfant Plaza SW Washington, DC 20260-2100 Phone: (609) 581-3032 Fax: (610) 668-4533 E-Mail: kfnejman@uspis.gov Internet: www.postalinspectors.uspis.gov Booth #: 742 Who protects your mail? They do! The U.S. Postal Inspection Service is one of the Postal Service’s best-kept secrets. Let them take you behind the scenes and show you how they can protect your business by securing your mail center. The work they do, every day, assures millions of postal customers that they can depend on the security, privacy, and reliability of U.S. Mail. They add value that no other mail service can provide. Come see their specialty response vehicle at booth 742. United Business Mail 405 35th Avenue NE Minneapolis, MN 55418-1158 Phone: (708) 356-5188 E-Mail: davidcollins@unitedbusinessmail.com Internet: www.unitedbusinessmail.com Booth #: 712 United Business Mail, with processing centers in Minnesota, Arizona, and California, is an industry leader in the presort processing of letters, flats, parcels, and bound printed matter. United Business Mail offers postage savings and meter services to companies of all sizes. For more information visit their website at www.unitedbusinessmail.com. United States Postal Service/PCCAC 475 L’Enfant Plaza SW, Room 4411 Washington, DC 20260-5006 Phone: (202) 268-2119 Fax: (202) 268-4979 E-Mail: lewis.l.johnson@usps.gov Internet: www.usps.com/pcc Booth #: 10 38 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner Stop by to meet old friends and make new ones! Whether you’re a Postal Customer Council member or not (yet), They’ll have goodies, games and giveaways throughout the Forum! U-PIC Insurance Services S A 29800 Agoura Road, Suite 200 Agoura Hills, CA 91301-2560 Phone: (800) 955-4623 Fax: (818) 933-6325 E-Mail: elisia@u-pic.com Internet: www.u-pic.com Booth #: 325 U-PIC Insurance is the leader in providing low cost shipping insurance to businesses and individuals. Packages are covered against damage, loss and theft with a savings up to 85% less than the carriers charge. U-PIC is the provider of choice for package insurance for leading eCommerce companies and their clients. Continue to ship with your carrier and insure with U-PIC for less. U-PIC offers low competitive rates, referral programs and an expedited online claims process. U-PIC has been insuring packages since 1989 and is underwritten by the Navigators Group, Inc., an international specialty insurance holding company. US Postal Service S A 475 L’Enfant Plaza Washington, DC 20260-5006 Phone: (518) 605-1598 Fax: (202) 268-8976 E-Mail: margaret.m.pepe@usps.gov Internet: www.usps.gov Booth #: 324 The USPS exhibit offers you another opportunity to see how they seamlessly align with your business needs. View “brand new” live presentations in the state-of-the-art theater. Talk with a postal representative who can give you new ideas and offer complete solutions to your business needs. Stop by their center counter to see how you can turn your Direct Mail piece into 3D art that can lead your customers to your landing page and help increase your sales. What if you could ship your packages and be covered at a fraction of the cost? U-PIC offers parcel insurance for less; Covering damage, loss and theft. U-PIC Advantage: • Parcel Insurance Rates up to 85% Less • Claims Resolved within 7-10 Business Days • Excellent Customer Service - Industry Leaders For Over 25 Years Visit our Booth #325 Ship with your carrier, and insure with U-PIC at a discount® Contact U-PIC for A Free Rate Quote 1 .8 0 0 .9 55. 4623 www.u-pic.com Exhibitor Listing US Postal Service - Small Business 475 L’Enfant Plaza SW Washington, DC 20260 Phone: (202) 268-5945 E-Mail: william.l.bentley@usps.gov Booth #: 6 The US Postal Service - Small Business will co-host with the Small Business Administration to provide collateral and counseling. US Postal Service MTAC c/o Industry Engagement & Outreach 475 L’Enfant Plaza SW, Room 4537 Washington, DC 20260-5601 Phone: (202) 268-6592 E-Mail: dale.e.kennedy@usps.gov Internet: www.ribbs.usps.gov Booth #: 3 The Postmaster General’s Mailers’ Technical Advisory Committee (MTAC) is a venue for the United States Postal Service to share technical information with mailers, and to receive their advice and recommendations on matters concerning mail-related products and services, in order to enhance customer value and expand the use of these products and services for the mutual benefit of Mailing Industry stakeholders and the Postal Service. USA Images (formerly United Sys. of Ark.) 1201 Main Street Little Rock, AR 72202-5031 Phone: (501) 374-0812 Fax: (501) 374-0816 E-Mail: jack@unitedsystems.net Internet: www.usaimages.net Booth #: 108 When you face the challenge of turning data into mail communications, you need experts on your side to work quickly, minimize costs and overcome challenges. USA Images, LLC delivers more than twenty-five years of experience to meet your printing and mailing goals. They supply Certified Mail® solutions for customers seeking rapid mail processing, document imaging and custom inserting. With their expertise in Certified Mail® processing and a patented 40 TUNE IN TO SUCCESS S Sponsor A Advertiser Affiliate Partner system for protecting private data, they are the 100% solution™ for Certified Mail® services. USPS Consultation Center Booth #: 542 Visit the consultation area to get expert advice from industry and postal representatives each day. USPS Global Business 475 L’Enfant Plaza Washington, DC 20260 Phone: (202) 268-7094 E-Mail: louis.p.derienzo@usps.gov Internet: www.usps.com Booth #: 736 Stop by the Global Business Booth daily for exceptional coffee provided by their barista. The barista is available whenever the exhibit hall is open. Stop by to learn about services the USPS offers to expand your business beyond U.S. borders. Periodically, they’ll have presentations which feature a 5 minute conversation on some great international offerings designed to help your business. During the sessions, they’ll have varied gourmet cookies with an international flair available to all attendees and each attendee will receive a small gift. You’ll also learn about the various workshops on the global track so you can plan your day. Bring a Global Forever stamp pin to Global’s V.P. Session to possibly win a prize. Victory Packaging S 3555 Timmons Lane, Suite 1400 Houston, TX 77027-6542 Phone: (609) 665-1200 Fax: (609) 342-0497 E-Mail: akemp@victorypackaging.com Internet: www.victorypackaging.com Booth #: 514 They are architects of packaging solutions. They create a solution that meets your individual requirements by focusing on your unique needs. No other company can combine their level of expertise with their capacity for innovation to deliver unsurpassed quality and service. They offer the experience and expertise to lower the total cost of packaging. With 65 locations, 5 million square feet of warehouse space and over 400 company owned trucks, they have both the strength and focus to exceed expectations. ViON Corporation 196 Van Buren Street, Suite 300 Herndon, VA 20170-5346 Phone: (571) 353-6000 E-Mail: shelby.davies-sekle@vion.com Internet: www.vion.com Booth #: 329 ViON Corporation designs, delivers and maintains high-end information technology solutions for the military, governments and commercial businesses. With over 35 years’ experience as a leading IT enterprise solutions provider, the company solves challenging data management problems with a powerful combination of experience, teamwork and technical leadership. ViON is known for delivering cost-effective compute, network and storage capabilities -- on premise or anywhere on earth through the cloud. With deep expertise and mission focus, ViON helps customers achieve objectives from supporting warfighters and delivering citizen services to driving innovation and growth. The veteran-owned company based in Herndon, Virginia, has field offices throughout the U.S. (www.vion.com). Vitronic Machine Vision Ltd. S 11900 Plantside Drive, Suite G Louisville, KY 40299-6367 Phone: (502) 266-2699 Fax: (502) 266-2695 E-Mail: jsto@vitronic.com Internet: www.vitronic.com Booth #: 622 Vitronic develops, manufactures and integrates machine vision systems for logistics, traffic and vision inspection solutions globally. Logistics solutions provide 1 and 2 D barcode decoding, image capture, OCR, dimensioning and video coding. Walz Group, LLC A S 27398 Via Industria Temecula, CA 92590-3699 Phone: (951) 491-6800 Fax: (951) 491-6599 E-Mail: jbarrio@walzgroup.com Internet: www.walzgroup.com Booth #: 507 Walz Group is the leading provider of Certified Mail™ Automation to thousands of print and mail shops, law firms, government offices, consumer lenders and others in highly-regulated industries. Since 1982, they have been driving efficiency with a full range of mailers, desktop software, and custom envelopes. Their clients have chosen WALZ automation for over 300,000,000 transactions. Ward/Kraft, Inc. 2401 Cooper Street Fort Scott, KS 66701-3033 Phone: (620) 223-5500 Fax: (620) 223-1751 E-Mail: rfrench@wardkraft.com Internet: www.ward/kraft.com Booth #: 311 Ward/Kraft, Inc. is the industry leader in the production of Direct Mail solutions. Their products include but are not limited to; Plastic Postcard Mailers, Pressure Seal Forms, Form/Label and Form/Card combinations, Form-N-Envelopes, Plastic Card and Carriers, Plastic Card and Key Tags combinations and much more. Ward/Kraft has a solution for virtually any market. They strive on customer astonishment and providing the best costumer service in the industry. 2016 NPF PROGRAM GUIDE 41 Western States Envelope & Label A 4480 N 132nd Street Butler, WI 53007-2015 Phone: (800) 558-0514 Fax: (800) 753-2329 E-Mail: marketing@wsel.com Internet: www.wsel.com Booth #: 229 Ready to do more for your customers? Then Western States Envelope & Label can’t wait to meet you. They serve a national market of printers, distributors and mailing service providers. Headquartered in Butler, Wisconsin, Western States has five locations and one dedicated label plant. In business since 1908, they’re known for their expansive offerings, advanced manufacturing techniques and commitment to environmental initiatives. Learn more at www.wsel.com. Booth #: 443 Whittier Mailing Products leads the industry with exceptional quality print/mail production supplies: wafer seal tabs, tray tags, address/meter ink, labels and much more! They ensure low shipping rates and next day ground shipping to locations around the country by shipping from strategically located warehouses. They are still the only provider of a Stand-A-Lone and On-Demand barcode tagging system, for tray/sack tags and pallet/container labels for basic and FULL SERVICE. Whittier Mailing Products, Inc. 13019 Park Street Santa Fe Springs, CA 90670-4005 Phone: (562) 321-6017 Fax: (562) 464-3007 E-Mail: cloper@traytag.com Internet: www.traytag.com Wilmer 600 Albany Street Dayton, OH 45417-3405 Phone: (937) 221-2537 Fax: (937) 913-3158 E-Mail: linda.couvion@4wilmer.com Internet: www.4wilmer.com Booth #: 406 WiFi Station Booth #: 236 Stop by the WiFi Station and connect to the internet and recharge your devices. WiFi Station sponsored by: HPE and Intel Promote. Engage. Profit. MAKE THE MOST OF EVERY MAILPIECE and save money $ when you and your customer’s take advantage of the APPROVED 2016 US Postal Service Promotions. Download this complimentary white paper with ideas and information here: www.wsel.com/usps-promotions-2016/npf or call us at 888-414-6466. Pro�ot������ �����Profit�� �t�����ro��� ��������P��P ro�ot�o�� Over the last run promot several years, the US ions design mail in new ed to encour Postal Service has customers and innovative ways. age mailers to 2016 US to These program use the Postal Servi their mailed try new techniq s allow communication ues and techno ce Prom money. These otions: s while simulta logies with 6WDQGDUG0DLO promotions apply neously saving to both First FODVVL¿FDWLRQV FIRST CLASS Class and : Earned Mail service Value Reply providers, or outsou Mailers already Mail (April rce vendor whether an in-hous – June) calendar PDLOZLOO¿QGLW using busine , can use e operati as the ZRUWKZKLOHWR ss reply or courtes Discussing conversation-starters USPS promotionalon promotion. y reply UHJLVWHUDQGWD Those willing the various with valuable incorporates USPS promot their customers. NHSDUWLQWKLV to schedu talk about le a new ions can enhancing mail over EHQH¿W0DLOHthe use of BRM mailing that turn into or CRM the coming the value STA envelopes returned NDAUVZLOOVDYHF of the custom a year. HQWVRQ will also piecduringRD er’s Many of e Eng theMA program in last year’s IL: Tacperiod. HYHU\PDLOSLHFH the agemen promot content and promotions focus If they particip tile, ments ion and Inno they on t (Mameet Sen ated sory, vatiwill earn FRQFHUQHGDEmobile applications. linking mail to digital rch –certain volume sional ve use an extra 1-cent & Mail service require Aug of sations about RXWVKULQNLQJS credit. ust) InteractiveRegistemail incr sound, FIRST how mailed ULQWYROXPHVP providers Maileases smell, the effectiv CLASS red :mai communication D\¿QGFRQYH D Person eness of cus pap Decem XSIURQW lers alizedtom should ers, Working digital messa ber) s can enhanc Uer Transp using Color folds, with con SRVWDJH e rest romo and thes inte niques suggescustomers on new ging extremely dim – and or(July deta tact a mai useful. Anyone GLVFRX e tech iled info STA mailing niques engage enling performance ted by the USPS strategies for using NDA transactional QW ments or rmation service promotions techwill qua ment. Even RD MA bills can uncove of their custom docum profess to improv can add busines . er’s IL: Mob WRHDUQ r previou Creatin variable/dyna ents such as state-lify for e the motiona DQXSIURQW ional sly unreco digital marketing ses ile Sho mic color g mai for guid ments efforts gnized opportu quickenjoy about l program unlikely messaging Here are l piec SRVWDJHGLVFR ppin ance resp one nities. a es that g (Jul mail. fromTake onse of the attra new way s this yeato take part highest open XQW7K HVHGR ask their few questions mail FXy – Dec ct a maiadvant feature and s (QR customers: service tion Direto read rates opportumore bus to communr are inte in the USP l piec age )ofcod this technolo providers ct direct eshigh ofemb level mail theme to anyer) dire or Sna might of custom S protion. thanUsing relevan to disc nity for iness. The icate withrested in • Which has ctly gies er attenp digi color muc to taoffers or hea of the uss stra mail serv prom makes their importa rest h high HQJDJH shoppinTag s cannt such as alternat theermessa of thetaldocum possibilities USPS promotions customring ice prov otions informategy g app sen open ges stand offer with got you thinking for your compa by com PHQW0 entives d and ider out , mak encourages or web and their an exc ers and frombuy ers DLOH bini the ny? about ing resp custom s to set action. UVH mail • What appoint ellent with ng the visib DUQD it an idea onse ratesite. are your FIRST ers. CLASS the men ility and XSIURQW l driver s with custom objectives this ogy /Video eas&e STAND ts All ARD MAIL: SRV and ers and prospe year for commu for digi these in Print conven resp WDJH ons Emerg tal nicating (March cts? L¿FDWLRQ USPS e ing Techno GLVFRX • What –ienc Augus have been e oft) rates of dire lJXLGHOL promotio QW for0RGHUQ mob them WHFKQL similar objectiv the biggest TXHVVXFKDV QHV ile sho ct commu obstacles DQG nal prog in nication LQWHUDF es in past advanc pping. PD ram to s WLYHYLG Auth achievi (NFC), years? LOHUV new experie s hav HRQHD or's ng e. Cus or • What augme DUH nted cont e stric U¿HOG tomers UHT are you doing ent for many reality to engage nces t qua XLUH consum GWR (AR) would you with used unde interest today with are lers. What r licen mailing them customers LIKE to be digital conten LVWHway ed in UHJ better se,get doing? documents and © Print their attentio t? What taking U connect • Have using these /Mai physica part l Cons n than you though techno 7KH8636ZLOO l mail pieces ultan t about how your commu to the mobile logies tsthat UHZDUG mail can nication discount play a part strategy? for campa PDLOHUVZLWKDXSenvironment? in igns mailed • Who period. else in during the IURQWSRVWDJH promotional about these your organization should I technologies? be talking to Pro�ot ������� ����Pro fit���t� ����ro ������ �����P OVED APPR JAN MARCH FEB APRIL ® MAIL CLASS FIRSTration Regist h 31 ry 15 –Marc Februa 1-888-414-6466 Order online @ www.wsel.com cservice@wsel.com MAY Earned JULY JUNE Value ® AND FIR hnology ed Tec D MAIL s) Advanc d (6 month D MAIL TUNE IN TO SUCCESS Sensor ration Regist t 31 Augus ry 15 – omo Transpr s) (6 month Period ber 31 Promotion – Decem July 1 ration 31 Regist ber - Decem ing and Emerg Tactile, Color 2015 DEC NOV May 15 AR STAND Janua mber 11, As of Dece OCT T email: SEP cservice@wsel. com web: www.ws el.com alized Person s) (3 month Period 30 Promotion 1 – June April Perio Promotion 1 – August March ration t 31 Regist Augus ry 15 – Janua 42 AUG IL t SS MA In Prin ST-CLA /Video AR STAND dar n Calen omotio 2016 Pr y & Inte ractive Mailpie ema il: cser vice@w web: www sel.c .wse om l.com 31 t agemen ce Eng s) (6 month Period st 31 Promotion 1 – Augu March ration Regist 31 – Dec May 15 g Shoppin Mobile s) (6 month Period 31 Promotion1 – December July ��Pro� ot�o�� Wilmer is a highly respected print and mail partner with a proven track record of over 85 years in the industry. They are dedicated to providing outstanding products, services and support. Along with a nationwide production and distribution network, their popular products include Snap-Pack Pressure Seal Mailers, Cut Sheets, Envelopes and Jumbo Rolls. Wilmer’s Sales and Customer Service Experts are committed to your success. Window Book, Inc. 300 Franklin Street Cambridge, MA 02139-3781 Phone: 800-524-0380 Fax: (617) 395-5900 E-Mail: sbyers@windowbook.com Internet: www.windowbook.com Booth #: 536 Window Book helps you get the best postal and parcel carrier (USPS, UPS, FedEx) discounts and services while increasing your productivity and avoiding the unanticipated costs of non-compliance. Window Book helps you Streamline mail and parcel processes to reduce operational costs! Implement Full-Service/Seamless Acceptance for Co-palletization or Co-Tray and improve quality. Grow with Emerging Technologies. Automate PostalOne! submissions and statement retrieval. Use multi-carrier and the Cloud to Optimize Operations. Monetize Data. WINN Solutions, LLC 2835 Camino Del Rio, South #110 San Diego, CA 92108-3825 Phone: (800) 806-6884 Fax: (619) 704-7890 E-Mail: info@witstracking.com Internet: www.winnsolutions.com Booth #: 232 Winn Solutions is the leading provider of cloudbased barcode tracking technology software. The Winn Item Tracking System, or WITS, is a cloud-based tracking solution designed to track any accountable item from its entry point to its delivery point within a company. Sophisticated in its capabilities, yet simple to operate, WITS is the solution that will improve all aspects of your receiving and tracking process. Women in Logistics and Delivery Services 2001 L Street NW, Suite 1000 c/o ECS Washington, DC 20036 Phone: (202) 466-1184 E-Mail: kathryn.kobe@economic-consulting.com Internet: www.shedelivers.org Booth #: 12 Women in Logistics and Delivery Services is a nonprofit organization created to promote womens leadership in the postal and delivery industries. The organization provides networking, mentoring and training opportunities to address issues that women in these industries regularly face. Xante’ Corporation 2800 Dauphin Street Mobile, AL 36606-2477 Phone: (251)473-6502 Fax: (251) 473-6503 E-Mail: mmalinoski@xante.com Internet: www.xante.com Booth #: 309 Xante will be at booth 309 showcasing the Impressia Digital Multi-Media Press with the Enterprise High Speed Feed System and iQueue Workflow. The Impressia and Enterprise is a complete digital solution that features rapid output and crisp color quality with the industry’s lowest cost-per-print (less than a penny per envelope). Contact Xante at 251.473.6502 or visit their website at www.xante.com. Check out their customer testimonials at http://www.xante.com/ news/videos/. Zebra Technologies 3 Overlook Point Lincolnshire, IL 60069-4302 Phone: (847) 955-5363 Fax: (847) 913-8766 E-Mail: dan.chamberlain@zebra.com Internet: www.zebra.com/tl Booth #: 101 Zebra Technologies makes businesses as smart and connected as the world we live in. Zebra tracking and visibility solutions transform the physical to digital, creating the data streams businesses need in order to simplify operations, know more about their business, and empower their mobile workforce. For Transportation and Logistics companies, Zebra barcode scanners and RFID readers track items through the supply chain to improve efficiencies in facilities. 2016 NPF Sponsors Accenture Cick2Mail.com 800 North Glebe Road, Ste. 300 Arlington, VA 22203-1807 Phone: (703) 947-2000 Internet: www.accenture.com 3103 10th Street North, Ste. 201 Arlington, VA 22201-2191 Phone: (703) 521-9029; (866) 665-2787 Internet: www.click2mail.com Agile Network Deloitte 732 Crown Industrial Court, Ste. A Chesterfield, MO 63005-1126 Phone: (866) 686-2445 Internet: www.agile-network.com 1919 N. Lynn Street Arlington, VA 22209-1742 Phone: (571) 882-5000 Internet: http://www2.deloitte.com/us/npf2016 ALG Worldwide Logistics DHL eCommerce 1053 N Schmidt Road Romeoville, IL 60446-1181 Phone: (800) 394-2595 Internet: www.algworldwide.com 2700 S. Commerce Parkway, Ste. 300 Weston FL 33331-3630 Phone: (800) 805-9306 Internet: www.dhl-usa.com/en/ecommerce.html American Bank Note Company DirectMail2.0 711 Armstrong Lane Columbia, TN 38401-6911 Phone: (800) 667-5410 Internet: www.USPSStampsToGo.com 2145 Sunnydale Boulevard, Bld:102 Clearwater, FL 33765-1294 Phone: 800-956-4129 Internet: www.directmail2.com Assurety Consulting Inc. EMC Corporation 590 Herndon Parkway, Ste. 140 Herndon, VA 20170-6233 Phone: (703) 880-4615 Internet: www.assuretyconsulting.com 8444 Westpark Drive, Ste. 100 Mclean, VA 22102-5124 Phone: (703) 970-5800 Internet: www.emc.com Flagship Software Ltd. 203-60 King Road PO Box 2625, Richmond Hill Ontario, Canada, L4E 1A6 Phone: (866) 762-0007 x5 Internet: www.flagshipsoftware.com Florence Manufacturing 5935 Corporate Drive Manhattan, KS 66503-9675 Phone: (800) 275-1747 Internet: www.florencemailboxes.com FP Mailing Solutions 140 North Mitchell Court, Ste. 200 Addison, IL 60101-5629 Phone: (800) 956-6465 Internet: www.fp-usa.com General Dynamics Information Technology 3211 Jermantown Road Fairfax, VA 22030-2844 Phone: (888) 545-8477 Internet: www.gdit.com Hewlett-Packard Enterprise 11445 Compaq Center Drive West CCM72D234 Houston, Texas 77070-1433 Phone: (443) 285-4043 Internet: www.hpe.com IBM Global Business Services BCC Software Engineering Innovation, Inc. 75 Josons Drive Rochester, NY 14623-3494 Phone: (800) 337-0442 Internet: www.bccsoftware.com 3601 Sagamore Parkway, North Suite EII, Lafayette IN 47904-5041 Phone: (765) 250-4101 Internet: www.eii-online.com 2300 Dulles Station Boulevard Dulles Station West Herndon, VA 20171-6349 Phone: (800) 333-6705 Internet: www.ibm.com/federal Canon Solutions America, Inc. Fairrington Transportation Intelisent Production Printing Solutions 5600 Broken Sound Boulevard Boca Raton, FL 33487-3515 Phone: (877) 623-4969 Internet: http://pps.csa.canon.com 553 South Joliet Road Bolingbrook, IL 60440-3608 Phone: (630) 783-9200 Internet: www.fairrington.com Firstlogic Solutions, LLC 3235 Satellite Boulevard, Ste. 300 Duluth, GA 30096-8688 Phone: (678) 256-2900 Internet: www.firstlogicsolutions.com 44 TUNE IN TO SUCCESS 597 North Mountain Road Newington, CT 06011-1418 Phone: (800) 253-1944 Internet: www.intelisent.com Kirk-Rudy, Inc. 125 Lorraine Parkway Woodstock, GA 30188-2487 Phone: (770) 427-4203 Internet: www.kirkrudy.com Midwest Direct Pitney Bowes, Inc. Tension Corporation 2222 West 110th Street Cleveland, OH 44102-3512 Phone: (216)472-4934 Internet: www.mw-direct.com 3001 Summer Street Stamford, CT 06926-0700 Phone: (203) 356-5000 Internet: www.pitneybowes.com 819 East 19th Street Kansas City, MO 64108-1781 Phone: 816) 471-3800 Internet: http: www.tensionenvelope.com National Alliance of Standard Mailing & Logistics Satori Software Inc. The Berkshire Company 1301 5th Avenue, Ste. 2200 Seattle, WA 98101-2676 Phone: (800) 553-6477; (206) 357-2900 Internet: www.satorisoftware.com 36 Gilmore Road Southborough, MA 01772-1721 Phone: (508) 485-9090 Internet: www.berkshire-company.com PO Box 14329 Arlington TX 76094-1329 Phone: (817) 999-0113 Internet: www.nasml.com Neopost USA 478 Wheelers Farms Road Milford, CT 06461-9105 Phone: (800) 636-7678 Internet: www.neopostincusa.com Newgistics, Inc. 2700 Via Fortuna, Ste. 300 Austin, TX 78746-7996 Phone: (866) 647-0688; (512) 225-6000 Internet: www.newgistics.com Northrop Grumman Corporation 7575 Colshire Drive McLean, VA 22102-7508 Phone: (703) 556-2127 Internet: www.northropgrumman.com SCLogic 304-M Harry S. Truman Parkway Annapolis, MD 21401-7379 Phone: (410) 571-9981 Internet: www.SCLogic.com SG360° 1351 S. Wheeling Road Wheeling, IL 60090 Phone: (847) 451-1080 Internet: http://sg360.com Siemens Postal, Parcel & Airport Logistics PO Box 613209 DFW Airport, TX 75261-3209 Phone: (972) 947-7815 Internet: www.siemens.com/logistics OSM Worldwide 651 Supreme Drive Bensenville, IL 60106-1157 Phone: (866) 681-7867; (847) 233-9999 Internet: www.osmworldwide.com SoBran, Inc. 2677 Prosperity Avenue, Ste. 200 Fairfax, VA 22031-4934 E-Mail: mchevalier@sobran-inc.com Internet: www.sobran-inc.com U-PIC Insurance Services 29800 Agoura Road, Ste. 200 Agoura, CA 91301-2560 Phone: (800) 955-4623 Internet: www.u-pic.com US Postal Service 475 L’Enfant Plaza, Rm. 4427 Washington, DC 20260-5006 Phone: (202) 268-7738 Internet: www.usps.gov 3555 Timmons Lane, Ste. 1400 Houston, TX 77027-6542 Phone: (609) 665-1200 Internet: www.victorypackaging.com Vitronic Machine Vision Ltd. Stamps.com/Endicia 278 Castro Street Mountain View, CA 94041-1204 Phone: (650) 321-2640 Internet: www.stamps.com; www.endicia.com Pallet Wrapz, Inc. 2009 Johns Drive Glenview, IL 60025-1616 Phone: (708) 205-9464 Internet: www.palletwrapz.com 3701 Catalina Street Los Alamitos, TX 90720-2402 Phone: (972) 243-3556 Internet: www.trendoffset.com Victory Packaging NPI 14901 Trinity Boulevard Fort Worth, TX 76155-2611 Phone: (214) 634-2288 Internet: www.npisorters.com Trend Offset Printing TEC Mailing Solutions, LLC 712 Lois Drive Sun Prairie, WI 53590-1100 Phone: (608) 825-8525 Internet: www.tecmailing.com 11900 Plantside Drive, Ste. G Louisville, KY 40299-6367 Phone: (502) 266-2699 Internet: www.vitronic.com Walz Group, LLC 27398 Via Industria Temecula, CA 92590-3699 Phone: (800) 882-3811 Internet: www.walzgroup.com 2016 NPF PROGRAM GUIDE 45 MAIL YOUR NPF MATERIALS FREE! IF IT FITS, IT SHIPS! SEND IT TO ANY U.S. DESTINATION! If it fits, it ships! Send it to any US Destination! Pick up your USPS Priority Mail Flat Rate Box at the USPS Retail Station in the Ryman Exhibit Hall C Foyer. For FREE USPS Priority Mail Postage, a $13.45 value, visit any of these generous exhibitors: FP Mailing Solutions Booth # 436 First 100 Requests Neopost Booth # 200 First 100 Requests Pitney Bowes, Inc. Booth # 116 First 100 Requests Stamps.com/ Endicia Booth # 318 First 100 Requests For mailing convenience, drop off your package at the USPS Retail Station located in the Convention Center Ryman Exhibit Hall C Foyer. A special thank you to our NPF Affiliate Partners for their extraordinary contributions that have helped make 2016 NPF the best it could be. 2016 NATIONAL POSTAL FORUM AFFILIATE PARTNERS Association for Postal Commerce (PostCom) Epicomm IDEAlliance International Mailers’ Advisory Group (IMAG) Mailing Systems Technology Magazine National Association of College and University Mail Services (NACUMS) Parcel Parcel Shippers Association Postal Customer Council (PCC) Postal Technology International Red Tag News Publications, Inc. ShipShapes Target Marketing ThinkShapes Mail US Postal Service US Postal Service MTAC US Postal Service/PCCAC