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Toyota Capital Malaysia Sdn Bhd
HI
RE
PU
RC
HA
SE
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SA
E
S
AL
STRI
LEAS
ES
INDU
ATE
TA
IE
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AN
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HIRE
TA
B
WHOLESALE FINANCING
CC
POR
TO
YO
T
2-
PL
AI
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COR
TOYOTA F
LEXIPLAN
11547-M
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Meeting All Your Auto-Financing Needs
VISION
To become the Most Admired Auto-Financier through
service excellence and product innovation in the region.
MISSION
T - Teamwork
C - Customer First
A - Adaptable To Market
P - Progressive Management Philosophy
M - Meeting Stakeholders’ Expectations
Toyota Financial Service Global Values
Sustainable
G
-
R
-
O
-
W
-
TH
-
Gemba
(Focus on the connecting point of our customer by
learning at the gemba)
Reborn
(To ensure that TFS is ready to meet these changes,
we must try to be reborn everyday)
One Team
(To work together as one team)
WOW!
(To ensure TFS is always there to deliver smiles to customers,
and continuously exceed their expectations, make them say WOW!)
Think
(Thinking deeply is very important, but to avoid thinking too much
to cause no action/speed of our progress)
Message
From The President
Toyota Capital Malaysia was proudly
established in November 2001 as a
strategic joint venture between Toyota
Financial Services Corporation and
UMW Corporation. Since then we have
always been guided by our corporate
vision of becoming the Most Admired
Auto-Financier through service excellence
and product innovation in the region.
“
At Toyota Capital Malaysia,
we aim to add value
to our customers, dealers,
”
and distributors.
At Toyota Capital Malaysia, we aim to
add value to our customers, dealers, and
distributors. Our mission is to progressively
deliver top-notch services and product
innovation that focus on Customer First.
In the past 14 years, we have registered
a significant growth in assets. The
company has recently launched a
5-year Mid Term Business Plan (MTBP)
FY2021 with focus on achieving
Sustainable
Growth
via
“Real
Competitiveness”, and building long
term value to its customers, business
partners and shareholders.
We will continue our efforts to fulfil our
roles as a captive financier and
contribute towards sustainable growth
of Toyota in the region.
In line with our growth strategy, we shall
continue to promote the uniqueness of
our auto-financing products; affordable
Toyota 2-Tier Plan, interest savings with
Toyota FlexiPlan, Islamic leasing with
Toyota Drive that contribute to the joyful
experience of Toyota car ownership.
I want to say a big thank you to you, our
clients and business partners for your
support and let us move forward
together.
Mr. Kuah Kock Heng
President
Toyota Capital Malaysia
2
Message From The
Director & Executive Coordinator
As we continue our quest to deliver the unique array of auto
financing products and services to enrich Toyota customers’
experience and joy in car ownership, I would like to extend
my appreciation to all our stakeholders for the continuous
support.
We remain committed as part of Team TOYOTA Strategic
Partner in line with our aim to pursue our sustainable growth, a
business strategy aligned with Toyota Global Vision.
Sustainable Growth is TOYOTA’s attempt to keep delivering
always better cars and enriching the lives of our communities
under any circumstances.
As part of Toyota Financial Services with a global network
across 35 countries, we shall leverage on the global talented
resources and knowledge management, engaging the Best
Practice sharing for better products and services, adding
more value to meet the needs of the local communities.
With the spirit of Kaizen, we endeavour to continuously
improve our business operation processes for optimum
operational efficiencies so that we can deliver better and
faster services to all our customers, dealers and business
partners alike.
At Toyota Capital Malaysia we stand by our commitment as
One Team, dedicated to provide accessible financing
products to support customers on their Toyota purchases. We
shall work closely and enhance collaboration efforts with our
local strategic partner, UMW Toyota and extend our sales
support to Toyota dealers, as we continuously contribute to
sustainable growth of Global Toyota.
Mr. Atsushi Hayashi
Director & Executive Coordinator
Toyota Capital Malaysia
About Toyota Financial Services Corporation
TOYOTA CAPITAL MALAYSIA Sdn. Bhd. is a subsidiary of Toyota Financial Services Corporation (TFSC), which
specialises in vehicle finance for Toyota Motor Corporation (TMC) around the world, with a global presence
covering 35 countries and regions worldwide with managed assets totalling US$183.7 billions as of
March 31, 2015.
TFSC was established in July 2000 as a holding company for TMC’s financial subsidiaries offering financial
products and services to support the sale of vehicles. TFSC focus on offering comprehensive financial
services catering to the diverse needs of customers. To date, TFSC has expanded to 35 countries and regions
including Americas, Europe, Africa, Asia-Pacific, China and Japan. Wherever it operates, TFSC has
remained steadfastly committed to supporting Toyota distributor partners, dealers and customers in
producing memorable customer events and top-notch service quality.
TFSC believes in going the extra mile to deliver excellence in customer service, ethical standards and
product quality. Our philosophy is simple: Strong win-win relationships bring complete customer
satisfaction thereby creating "Customers for Life".
The TFS Way: • Challenge • Speed • Unity of Purpose
3
Toyota Financial Services Global Presence
TFS Financial And Operational Performance
Customer Number of
TFS Group
Total Assets
TFS (Consolidated)
Operating Income
(Billions USD)
(Millions)
25
23.9
22.5
19.5
20
17.4
8.6
20.9
10.4
9.8
(Billions USD)
450
5.0
402.6
400
358.6
9.1
372.9
397.2
377.3
4.1
4.0
350
3.5
8.5
300
3.1
3.0
15
10.9
10
11.8
12.7
13.5
8.9
3.4
250
200
157.0
156.6
168.1
180.7
2.7
183.7
2.0
150
100
5
1.0
50
0
0
0
2011 2012 2013 2014 2015
2011
2012
2013
2014
Sales Finance
TFS (Consolidated)
Credit card
TMC (Consolidated)
2015
2011 2012 2013 2014 2015
Fiscal year ending March 31
4
Continuous Improvement
Challenge
Kaizen
We form a
long-term vision,
meeting challenges
with courage and
creativity to realize
our dreams.
We improve our
business operations
continuously,
always driving for
innovation and
evolution.
Genchi
Genbutsu
We practice Genchi
Genbutsu which
involves going to the
source to find the
facts and make
correct decisions,
build consensus and
achieve goals in time.
The Toyota Way
is the guiding light for the
people of the global Toyota organization and
expresses
our
commitment
to
customers,
shareholders, associates, business partners and the
global community. It is the spirit of continually
challenging ourselves to improve and exceed
expectations. Our entire team is dedicated to keep
discovering and implementing innovative creations
and the next break-through solution.
We do this through our application of the
Japanese philosophy of Continuous Improvement Kaizen.
5
Respect for People
Respect
Teamwork
We respect others,
make every effort
to understand each
other, take
responsibility and
do our best to build
mutual trust.
We stimulate
personal and
professional
growth, share the
opportunities of
development and
maximize individual
and team
performance.
• Kaizen Mind and Innovative thinking
• Building Lean Systems and Structure
• Promoting Organizational Learning
Group Of Companies
About
Toyota Capital Malaysia
Toyota Motor
Corporation
UMW Holdings Berhad
100%
Toyota Capital Malaysia (TCAPM) is a joint
venture between Toyota Financial Services
Corporation (TFSC) and UMW Corporation. Our
core business model is to provide automotive
financial services for Toyota and Lexus customers.
In recent years, we started to grow our
auto-financing business to support the sales of
national car brand, Perodua and also
commercial vehicles such as Hino and Daihatsu.
The company was established in 1971 as part of
the expansion plan of UMW, our local joint
venture partner to finance its equipment
operations. It changed its name to UMW Toyota
Capital Sdn Bhd in November 2001 after TFSC
acquired shares in the company.
The name Toyota Capital Malaysia was
eventually adopted on 18 August 2008 as
part of TFSC's alignment of its Malaysia
operations with the naming convention used
Toyota Financial
Services Corporation
UMW Corporation
30%
70%
Toyota Capital Malaysia
100%
100%
Seabanc Kredit
Toyota Lease
Malaysia
100%
Toyota Capital
Acceptance Malaysia
globally in all countries where TFSC operates. UMW
Corporation retains its 30% equity stake in TCAPM.
TCAPM is the leader in Islamic Financing in the TFS
Group. Through product innovation, we continue to
contribute towards the growth of TFS globally.
In September 2013, the company launched an
iPad-based Loan Application, TCAPMobile. Another
milestone for TCAPM being the first innovator in
auto-financing market to implement such integrated
Loan Origination System which can be downloaded
from Apple Store.
7
5
100%
6
9
8
4
2
1
3
The Management Team
1 Mr. Thomas Chai Kok Leong
Group Vice President
2 Ms. Chu Boon Lui
Senior General Manager
Accounts & Treasury
3 Ms. Jenny Yap
Senior Manager
Human Resource
4 Ms. Cheryl Cheong
7 Mr. Alex Chang
5 Mr. Rouven Patrick Tan Jr
8 Ms. Tan Ah Kwee
6 Ms. Lim Sook Kee
9 Mr. Kamal Baharin
Senior Manager
Sales Strategy & Wholesale Management
Senior Manager
Credit & Regional Management
Senior Manager
Information Technology
Senior Manager
Asset Management & Customer Service
Senior Manager
Credit Risk
Regional Manager
Central & East Coast
6
Our Head Office,
Branches And Support Outlets
Toyota Capital Malaysia’s head office is located in
Petaling Jaya, Selangor with a network of branches in
almost all regions in Malaysia. In line with our business
operations strategy, we have established many support
outlets located at Toyota showrooms in almost every
state, providing resources and dedicated Auto-Finance
Executives to attend to our customers’ financing needs.
Our helpful Auto-Finance Executives are ever ready to
assist customers in choosing the best automotive
financing solution that meets their needs. We also have
representatives ready to attend to customers at
dealerships at Perodua. Our five main regional offices
are as follows:
Kota Bharu
Kuala
Terengganu
Prai
SABAH REGION:
Petaling Jaya
Ground Floor, Bangunan UMW,
Batu 5 1/2, Tuaran Road,
Inanam, 88450 Kota Kinabalu, Sabah.
Tel : 6-088-381 212
Fax : 6-088-384 418
Level 20, Plaza IBM,
First Avenue, Bandar Utama,
47800 Petaling Jaya,
Selangor.
Tel : 6-03-7962 6000
Fax : 6-03-7962 6076
Alor Setar
Penang
CENTRAL &
EAST COAST REGION:
NORTHERN REGION:
Taiping
Prai
Ipoh
No. 1, Ground Floor,
Jalan Todak 5,
Pusat Bandar Seberang Jaya,
13700 Seberang Jaya, Prai,
Pulau Pinang.
Tel : 6-04-3978 721/22/23
Fax : 6-04-3978 724
Sitiawan
Kuantan
Temerloh
Petaling Jaya
Ampang Point
Section 19, PJ
Cheras
Subang
Klang Jaya
Seremban
Kota Kinabalu
2016 onwards:
Unit No. R-5-01, Fifth Level,
Riverson Corporate Suites,
Block B, Lorong Riverson@Sembulan,
88100 Kota Kinabalu, Sabah.
SARAWAK REGION:
Kuching
Suite G07, Ground Floor, Crown Towers,
88, Jalan Pending, 93450 Kuching, Sarawak.
Tel : 6-082-337 777
Fax : 6-082-332 000
SOUTHERN REGION:
Johor Bahru
Unit 18.02, 18th Floor,
Menara Zurich,
15 Jalan Dato’ Abdullah Tahir,
80300 Johor Bahru, Johor.
Tel : 6-07-335 5578/79
Fax : 6-07-335 5576
Melaka
Batu Pahat
Kota Kinabalu
Sandakan
Johor Bahru
Tawau
Miri
Bintulu
Sibu
Head Office/
Branch
Branches
Support Outlets
Kuching
7
Our Service Delivery through
Technology & Process Innovation
TCAPMobile is an iPad Application that streamlines
loan origination process to efficiently deliver
auto-financing services for customers to start
enjoying Toyota ownership immediately.
It is a significant process innovation that provides
"Real Competitiveness" to Toyota Capital Malaysia
in its mission to deliver service excellence to its
customers, dealers and business partners alike.
TCAPMobile is an innovative tool that provides the
support to sales team to enable wider network
coverage and touch points in remote areas:
• Available for download at Apple Store
• Performs easy loan calculations
• Provides paperless loan applications
• Makes document handling simple
• Greatly enhances the speed of credit decisions
• Access 24/7 everywhere
• Loan status in real-time
• Faster payment to dealers
8
Our Products
Hire Purchase
Toyota 2-Tier Plan
Toyota Capital Malaysia’s hire-purchase plans give
hirers the option of making fixed payments for the
use of a vehicle over a set number of years. Our
plans are offered at competitive rates for Toyota,
Lexus and Perodua customers.
Toyota Capital Malaysia believes in constant
innovation in developing unique products to cater
to the needs of customers. We believe that product
creativity and customer-centricity is critical towards
finding new avenues to support auto sales.
Toyota FlexiPlan
This is a first in Malaysia for Toyota Capital. Toyota
FlexiPlan, a variable rate auto-financing pegged
against Base Lending Rate(BLR) was launched in
December 2005.
Toyota FlexiPlan allows hirers to have the flexibility in
controlling its monthly prepayments to reduce the
principal loan amount at any time. This enables
interest savings as interest is computed on a monthly
rest based on the Reducing Balance method.
Customers also enjoy the flexibility of adjusting their
monthly payment or tenure when the BLR changes,
not to mention the option to switch from variable
rate to fixed rate at any time at no additional cost.
9
Launched in October 2009, Toyota 2-Tier Plan is a
first-of-its-kind program designed with affordability
and lower loan repayment to cater for entry level
young executives to start on a Toyota car ownership
program.
This hire purchase plan offers a great option for
customers who prefer affordable monthly repayments
so they can begin owning a Toyota immediately.
AL-IJARAH THUMMA
AL-BAY (AITAB)
This Islamic automotive financing product was
conceptualised in consultation with our Shariah
Advisor to provide a ‘riba’-free plan in compliance
with Shariah principles. Launched in June 2005,
AITAB has been well received by our Muslim car
owners and is in line with our philosophy of offering
relevant products to meet customer needs.
Our Products
Toyota Drive
Lexus Access
With the launch in August 2007, Toyota Drive is the
first Islamic lease product in Malaysia.
Launched in June 2010, Lexus Access program is a
joint collaboration effort of Toyota Capital Malaysia
with Lexus Malaysia to support Lexus sales and
promote an early start to luxury car ownership
effortlessly through a consumer lease.
It is an innovative consumer lease option that has
been implemented with great success in Australia,
USA and Canada and now Malaysians can enjoy it
as well through Toyota Capital.
This unique program gives unprecedented benefits
to Toyota customers, such as zero down payment,
guaranteed Lease End Value (LEV), with the
freedom of ownership at the end of the lease either
to purchase at the predetermined LEV or renew the
lease to drive a new Toyota every 3 to 5 years, the
Guaranteed Auto Protection (GAP) in the event of
total loss due to theft or accident, lower monthly
rentals and our renewal services of Takaful/
insurance policy and road tax. Toyota Drive by all
accounts gives a superior alternative to conventional
hire-purchase plans and represents another
milestone in product innovation for the sake of
customer satisfaction and convenience.
Lexus Access offers the same attractive benefits as
Toyota Drive to Lexus customers, including zero down
payment, guaranteed LEV, GAP and other benefits,
giving our customers another easy alternative to
choose Lexus.
Lexus Access therefore stamps Toyota Capital
Malaysia’s commitment to offer an easy and
convenient alternative to our customers to drive
away a Lexus.
Both our Lexus Access and Toyota Drive programs
have been developed in consultation with our
Shariah Advisor to ensure financing options are in
line with Islamic principles and practices.
10
Our Products
Corporate Lease
Wholesale Financing
Through a joint collaboration with Toyota, we offer
our clients – small businesses or large corporations –
effective vehicle financing and leasing customized
to suit their needs. Not only will our Operating Lease
plan finance the cost of the vehicles, it also covers
their everyday running and maintenance costs.
Furthermore, it comes with a host of services,
including periodic and preventive maintenance,
insurance management, vehicle acquisition and
disposal, as well as Vehicle Maintenance reporting.
Our wholesale financing programs help facilitate
Toyota dealers’ requirements in terms of cash-flows,
inventory and credit lines to ensure they can always
maintain customer satisfaction.
Our Operating Lease is a hassle-free approach
which helps our clients reduce the lifetime vehicle
running costs, improve cash flow planning and
eliminate administrative tasks.
Our dedicated Corporate Sales team also works
closely with the Toyota Fleet Sales and Toyota
dealers to extend Corporate Lease program. Our
clients can acquire a fleet of Toyota vehicles by
merely paying a long-term and fixed price rental.
No capital outlay is required thus enabling their
business to run smoothly without having to incur
large costs at regular intervals and freeing up their
finances for other business purposes. Operating
Lease is transacted off their company’s balance
sheet. The leasing arrangement can also be
customised to meet customer needs and
requirements.
11
We offer wholesale financing to our Toyota dealers
as we understand their needs for sufficient working
capital to finance their inventory purchases,
especially during high demand periods. Our facility
helps ease their cash flow as we provide financing in
the form of a credit line that gives dealers access to
funds to keep inventory at a level ready to meet their
customers’ needs.
Industrial Hire Purchase
Toyota Capital Malaysia offers industrial hire
purchase plans for business owners who are
interested to purchase commercial vehicles such as
Hino and Daihatsu.
Our Total Assets And Product Mix
Toyota Capital Malaysia is committed towards achieving high-quality performance and sustainable
growth. We attained remarkable and steady growth over the years achieving a high of RM5,386 millions in
total assets as of March 31, 2015. Our customer base has also grown significantly over the years to 112,000
customers.
Total Assets
Number Of Customers
(RM Millions)
(Thousands)
6,000
120
112.0
5,386
5,000
101.9
100
4,552
89.3
4,085
4,000
80
77.4
3,505
3,000
63.7
3,001
60
2,000
40
1,000
20
0
2011
2012
2013
2014
2015
0
2011
2012
2013
2014
2015
Fiscal year ending March 31
Product Mix
(As at 31 March 2015)
FlexiPlan
9%
2-TIER PLAN
6%
Hire
Purchase
56%
AITAB
28%
Toyota Drive /
Lexus Access /
Corporate Lease
1%
12
Our Value-Added Services
Motor insurance and road tax
renewal services
Toyota Capital Malaysia believes in going beyond the
norm to provide extra value-added services for our
customers. These services include motor insurance
renewal
from
reputable
insurance
companies
throughout the country and road tax renewal services.
Convenient Ways2Pay
In our pursuit to ensure customer convenience,
we are constantly working with potential
parties to provide alternative payment
channels.
Our current payment channels include
MEPS Direct Debit as well as ATM and CDM
networks with participating banks.
13
PAYMENT VIA
MEPS DIRECT DEBIT
AUTOMATED
TELLER MACHINE
CASH DEPOSIT
MACHINE
PAYMENT VIA
ON LINE
PAYMENT
VIA MAIL
PAYMENT AT
OUR OFFICE
Toyota Capital Malaysia Sdn Bhd
11547-M
Level 20, Plaza IBM, First Avenue, Bandar Utama, 47800 Petaling Jaya, Selangor, Malaysia
Tel : 6-03-7962 6000 Fax : 6-03-7962 6076
Visit us at: www.toyotacapital.com.my
Information updated by Toyota Capital Malaysia Sdn. Bhd. AUG2015