Service Requirements - European Railway Agency

Transcription

European Railway Agency
Call for Tenders No ERA/2014/12/RSU/OP
External Service Provision for ERA Information System
Development
ESP-EISD 5
ANNEX 4
Service Requirements
Date:
Wed, 2014 Dec 10
Version:
1.0
Revised by:
Approved by:
Classification:
Public
Reference:
ERA/2014/12/RSU/OP
Call for Tenders No. ERA 2015 01 OP
Table of Contents
1 Table of Contents
1 Table of Contents............................................................................................................... 2
2 Introduction ...................................................................................................................... 5
3 Current situation of ERA Information System...................................................................... 6
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
European Railway Agency Database of Interoperability and Safety (ERADIS) .................... 6
European Centralised Virtual Vehicle Register (ECVVR) ..................................................... 6
European Register for Authorised Types of Vehicles (ERATV) ............................................ 7
Reference Document Database (RDD) ................................................................................ 7
NSA Cross-Audit (NSA XA) ................................................................................................... 7
Web Safety Management System (Web-SMS) .................................................................... 7
Register of Infrastructure (RINF) ......................................................................................... 7
ERTMS Change Request Handling Tool ............................................................................... 7
Content Management System............................................................................................. 8
4 Service Description ............................................................................................................ 9
5 Ordering Processes ............................................................................................................ 9
5.1
5.2
5.3
5.4
Time and Means Orders (TM) (Lot 1 and Lot 3) .................................................................. 9
Fixed Price Orders (FP) (Lot 2 and Lot 3) ........................................................................... 11
Quoted Time and Means Orders (QTM) (Lot 2 and Lot 3) ................................................ 12
Extensions.......................................................................................................................... 13
5.4.1 Time and Means ................................................................................................................... 13
5.4.2 Fixed Price ............................................................................................................................ 14
5.4.3 Quoted Time and Means...................................................................................................... 14
6 Delivery for all Types of Orders ........................................................................................ 16
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
Languages .......................................................................................................................... 16
Place of work ..................................................................................................................... 16
Travels outside normal locations of deliveries .................................................................. 16
Normal working hours ....................................................................................................... 16
Work outside of Normal Working Hours ........................................................................... 17
Acceptance of work ........................................................................................................... 17
Training .............................................................................................................................. 17
Declaration of confidentiality ............................................................................................ 18
Security clearance ............................................................................................................. 18
7 The Cascading Mechanism ............................................................................................... 19
8 The Re-Opening To Competition Mechanism .................................................................... 20
9 Subcontracting ................................................................................................................ 21
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Table of Contents
10Conflict of Interests ......................................................................................................... 22
11Roadmaps ....................................................................................................................... 23
11.1 Roadmap for Time and Means Cascade projects (Lot 1)................................................... 24
11.1.1 Step 1: Need arises .............................................................................................................. 25
11.1.2 Step 2: Send request form ................................................................................................... 25
11.1.3 Step 3: Request Form receipt confirmation ........................................................................ 26
11.1.4 Step 4: Willingness to make an offer ................................................................................... 26
11.1.5 Step 5: Presentation of proposal ......................................................................................... 26
11.1.6 Step 6: Offer acceptance ..................................................................................................... 27
11.1.7 Step 7: Finalisation of the offer ........................................................................................... 27
11.1.8 Step 8: Establishment of the Specific Contract ................................................................... 27
11.1.9 Step 9: Execution of the Specific Contract .......................................................................... 27
11.1.10 Step 10: Work Acceptance ................................................................................................ 28
11.2 Roadmap for Fixed Price (and Quoted Time and Means) Cascade projects (Lot 2).......... 29
11.2.1 Step 1: Need arises .............................................................................................................. 30
11.2.4 Step 4: Willingness to make an offer ................................................................................... 31
11.2.5 Step 5: Questions and Answers ........................................................................................... 31
11.2.6 Step 6: Delivery of Offer ...................................................................................................... 32
11.2.7 Step 7: Evaluation of the offer ............................................................................................ 32
11.2.8 Step 8: Offer Acceptance ..................................................................................................... 32
11.2.9 Step 9: Specific Contract signature...................................................................................... 33
11.2.10 Step 10: Execution of the Specific Contract ....................................................................... 33
11.2.11 Step 11: Work Acceptance ................................................................................................. 34
11.3 Roadmap for Time and Means Re-Open to Competition projects (Lot 3) ........................ 35
11.3.1 Step 1: Need arises .............................................................................................................. 36
11.3.4 Step 4: Presentation of proposal ......................................................................................... 37
11.3.5 Step 5: Evaluation of the offers ........................................................................................... 37
11.3.6 Step 6: Offer acceptance ..................................................................................................... 37
11.3.7 Step 7: Finalisation of the offer ........................................................................................... 38
11.3.8 Step 8: Establishment of the Specific Contract ................................................................... 38
11.3.9 Step 9: Execution of the Specific Contract .......................................................................... 39
11.3.10 Step 10: Work Acceptance ................................................................................................ 39
11.4 Roadmap for Fixed Price (or Quoted Time and Means) Re-Open to Competition
projects (Lot 3) .................................................................................................................. 40
11.4.1 Step 1: Need arises .............................................................................................................. 41
11.4.4 Step 4: Questions and Answers ........................................................................................... 41
11.4.5 Step 5: Delivery of the offers ............................................................................................... 42
11.4.6 Step 6: Evaluation of the offers ........................................................................................... 42
11.4.7 Step 7: Offer Acceptance ..................................................................................................... 42
11.4.8 Step 8: Signature of the Specific Contract ........................................................................... 43
ESP-EISD 5
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Table of Contents
11.4.9 Step 10: Execution of the Specific Contract ......................................................................... 43
11.4.10 Step 11: Work Acceptance ................................................................................................. 44
12Lots ................................................................................................................................. 45
12.1 Definition of Lots ............................................................................................................... 45
12.2 Architecture and Methodology ......................................................................................... 45
12.3 Description of Lots............................................................................................................. 45
12.3.1 Lot 1: On-site development, maintenance and support of Information Systems ................ 45
12.3.2 Lot 2: Off-site development, maintenance and support of Information Systems ............... 49
12.3.3 Lot 3: On-site or Off-site Information system studies ......................................................... 53
12.4 Profiles ............................................................................................................................... 55
12.4.1 Definition of Profiles ............................................................................................................ 55
12.4.2 Description of profiles .......................................................................................................... 56
13Reporting ........................................................................................................................ 84
13.1 Request Processing and Specific Contracts Data .............................................................. 85
13.2 Request Processing............................................................................................................ 86
13.3 Request History for Time and Means Orders .................................................................... 87
13.4 Request History for Fixed Price Orders ............................................................................. 88
13.5 Request History for Quoted Time and Means Orders ....................................................... 89
13.6 Specific Contracts for Time and Means Orders ................................................................. 90
13.7 Specific Contracts for Fixed Price Orders .......................................................................... 91
13.8 Specific Contracts for Quoted Time and Means Orders.................................................... 92
13.9 Requests and Offers Summary .......................................................................................... 93
13.10 New Specific Contracts .................................................................................................... 94
13.11 Specific Contracts in Progress .......................................................................................... 95
14Annexes .......................................................................................................................... 96
14.1
14.2
14.3
14.4
14.5
Request Form – Time and Means...................................................................................... 96
Request Form – Fixed Price ............................................................................................... 97
Request Form – Quoted Time and Means ........................................................................ 98
Acceptance/Refusal Form ................................................................................................. 99
Indicative List of Current Products .................................................................................. 100
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ESP-EISD 5
Introduction
2 Introduction
The description presented in this Annex is intended to give instructions and guidance to
candidates about the nature of the services required.
The service requirements:

Describe the required services;

Describe the ESP-EISD 5 procedures;

Give a description of the ESP-EISD 5 lots;

Give a description of the staff profiles that are required in the different lots; and

Describe the service reports.
These service requirements are applicable in all ESP-EISD 5 contracts.
ESP-EISD 5
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Current situation of ERA Information System
3 Current situation of ERA Information System
The Agency is currently located on 2 different sites in France:

Valenciennes Headquarters: 120, rue Marc Lefrancq, 59300 Valenciennes

Lille Conference Center: Espace International, 299, Boulevard de Leeds, Lille
The Information System is hosted in the Headquarters, in Valenciennes.
It consists of

IT infrastructure
-
Microsoft technologies based network infrastructure
Microsoft Windows Server OS
Virtualised and physical environments
Microsoft .Net Framework as application platform
Microsoft Asp.Net web forms, Asp.Net MVC and Silverlight as application
development platforms
Microsoft SQL Server as database server
Microsoft Reporting Services
Microsoft SharePoint as document management system and collaborative
workspace
The different IT systems are described hereafter.
3.1 European Railway Agency Database of Interoperability and Safety
(ERADIS)
From the 1st of May 2007, the European Railway Agency Database of Interoperability and Safety
(ERADIS) is publicly available. ERADIS is an enterprise, web-enabled system (in VB.NET) that
provides the ERA, the Member States, the European Commission and stakeholders in the
railway industry with technical assistance in the fields of railway interoperability and safety.
ERADIS has the following functionalities:

Document Storage;

Online questionnaires – Interactive forms;

Data collection and link to the electronic version of the documents.
Data is stored at the Agency and is accessible by means of a web-based application (VB.NET).
3.2 European Centralised Virtual Vehicle Register (ECVVR)
This system includes the following subsystems:

VVR (Virtual Vehicle Register): it allows its users to access to the information relating to
the registrations of railway vehicles in the EU;

sNVR (standard National Vehicle Register): it is a standard implementation of a
registration system that EU Member States can use to manage their data;

NVR-TE (National Vehicle Register Translation Engine): it is a component that allows the
integration of existing IT System for the registration of railway vehicles with the VVR.
The ECVVR system can be considered as a search engine on distributed data, using a common
software application, which allows users to retrieve data from all the logical registers in the
Member States.
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ESP-EISD 5
NVRs (sNVR or NVR-TE) data is stored at national level; VVR is hosted at the Agency and is
integrated with the NVRs through web services (WCF); the different constituents are ASP.NET
C# Web Applications distributed in Europe.
3.3 European Register for Authorised Types of Vehicles (ERATV)
This system allows:

informing the Agency about the authorised types of vehicles

attaching file supporting the authorisation of the types of vehicles

exchanging clarification requests and answers

notifying stakeholders about the authorised types

searching for authorised types of vehicles
The system is a ASP.NET C# Web Application with a central database hosted at the Agency.
3.4 Reference Document Database (RDD)
This system allows:

managing the national technical rules for authorising the placing in service of vehicles,
their cross-referencing and their classification

managing the legal frameworks of the authorisation processes (flowchart web editor)

producing various reports
The system is a ASP.NET C# Web Application (using also Silverlight) with a central database
hosted at the Agency.
3.5 NSA Cross-Audit (NSA XA)
NSA XA is a system supporting the audits NSAs perform on their pair in the Member States.
It is based on Sharepoint customization (only “out of the box” features of Sharepoint; no .Net
development).
3.6 Web Safety Management System (Web-SMS)
Web-SMS consists of a series of web pages centred around a “wheel” and describing a safety
management system for Railway integrated in the Agency’s website.
3.7 Register of Infrastructure (RINF)
The register of Infrastructure is a register under construction envisaged to collect information
about the railway infrastructure and connected to a geographical information system.
3.8 ERTMS Change Request Handling Tool
The ERA ERTMS Unit is responsible for the organisation and the process of the Change Control
Management for the reference specifications and documents listed in the Annex A of the
officially published TSI CCS.
For this aim, the ERA ERTMS unit has established the procedure which describes the whole
process for the Change Control. A specific tool has been customised and implemented on the
basis of the IBM Rational Team Unifying Platform, especially IBM Rational ClearQuest.
The tool can be accessed remotely via internet by the members of the working group
ESP-EISD 5
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3.9 Content Management System
The Agency’s intranet, extranet and internet are built around Microsoft Sharepoint 2010
technology.
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ESP-EISD 5
Service Description
4 Service Description
“External Service Provision for ERA Information System Development” (“ESP-EISD 5”) is
intended to satisfy the Agency’s needs for information systems development, maintenance,
studies and support.
Services are organized into 3 lots:



Lot 1: On-site development, maintenance and support.
Lot 2: Off-site development, maintenance and support.
Lot 3: On-site and off-site studies.
This document applies to the lots 1, 2 and 3.
5 Ordering Processes
Services shall be provided on the basis of three different kinds of orders:

Time and Means orders, which correspond to the order of a number of days for defined
profiles. Those days can be consumed at the premises of the Contractor or of the
Agency.

Fixed-price orders, which correspond to the order of a defined work.

Quoted Time and Means which correspond to the order of a number of days for defined
sub-tasks.
The ordering process is initiated by the Agency via a “Request Form” sent to the Contractor
describing the required service. On receipt, the Contractor must, within a given time period,
either decline the request or make a proposal to the Agency for the execution of the request.
The process culminates in the signature of a Specific Contract (i.e. an order), or in the
withdrawal of the request form. The Request Forms as well 3 different templates for Specific
Contracts can be found as Annexes to this document.
The chosen Contractor must have the capacity to carry out in parallel several individual orders.
The Contractor must be capable of providing the services ordered rapidly and with a high
degree of quality.
5.1 Time and Means Orders (TM) (Lot 1 and Lot 3)
Time and Means orders are executed at Agency’s premises.
In a Time and Means order the Agency specifies the workload (e.g. person-days) and its specific
needs for requested profiles.
Time and Means orders can only be executed under the Lot 1 and Lot 3.
The following conditions relating to Time and Means (TM) orders apply:

The Contractor must present proposals meeting the requirements as specified in the
Request Forms and associated documents. Contractor’s proposed staff must match the
requested profile description and the specific needs indicated in the request form.
Failure of a Contractor to persistently comply with these requirements may trigger the
application of corrective measures as per the Service Level Agreement;

The Contractor must be able to propose per requested profile at least two qualified
persons to choose from (and maximum 4) to choose from;
ESP-EISD 5
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Ordering Processes

Pre-defined CV forms must be used. All information indicated in the CV has to be
correct and validated by the Contractor. Each proposed service provider must have
signed his/her CV prior to its being proposed to the Agency in reply to a specific
request;

Persons proposed must be available for interviews;

Proof documents concerning the education and/or professional experience mentioned
in any CV (e.g. copy of diplomas, employment contracts, employer's reference, etc.)
may be requested by the requesting entity under any and all specific requests, if
deemed necessary;

Persons proposed must be available at the start of the project;

Proof documents concerning the education and/or professional experience mentioned
in any CV (e.g. copy of diplomas, employment contracts, employer's reference, etc.)
may be requested by the Agency under any and all specific requests, if deemed
necessary;

In some cases, on Agency’s request travels outside the Agency location can be required;

On the Agency’s demand, the Contractor must replace personnel who prove incapable
of carrying out the specified tasks to the required standards. The replacement
candidate must be given sufficient training by the Contractor during an adequate
handover period, so that he/she may be immediately operational when the original
candidate is withdrawn. Any such replacement and training, if required, will be carried
out at no additional cost to the Agency;

The Contractor shall give a month’s notice to the Agency of any personnel changes in
the team. The prior agreement of the Agency must be obtained;

If the original person is no longer able to carry out the work, the Contractor is obliged to
immediately inform the Agency, propose a competent replacement person and arrange
sufficient training (during a handover period where possible) to guarantee continuity of
the service provided to the Agency. Any such replacement will be effected at no
additional cost to the Agency. Alternatively, the Agency may decide to terminate the
respective specific contract immediately without asking for a replacement person and
without compensating the Contractor for any damage or loss of profit which the
Contractor might incur as a result of such termination.

In case of replacement, the Contractor should propose a minimum of two replacement
persons with the required qualifications and experience for the profile. If the Contractor
does not propose suitable replacement staff, the requesting Agency may immediately
terminate the contract with a penalty of 10 days free of charge.

In case of replacement, the handover period must normally be at least 10 working days,
free of charge for the Agency. If no handover is possible and additional training is
needed for the replacement person, at least 15 working days (free of charge for the
Agency) must be performed by the replacement person. The days free of charge will be
the first working days of the replacement person.

When a person is no more available before the start of a new contract, the Contractor is
obliged to inform the Agency immediately. If the specific contract is not yet signed by
both parties, the Contractor is not authorized to propose new candidates (however, if
the Contractor has proposed initially more than one service provider who complies with
the requirements in the original Request, then the specific contract could be signed with
one of those service providers who is available at the envisaged start of the
assignment). If the specific contract is signed, the Agency can either cancel the contract
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ESP-EISD 5
Ordering Processes
or ask for a replacement with the performance of the 10 first working days free of
charge.

Only in case of "force majeure" (like an accident or a serious illness) or if the Contractor
or his staff has no responsibility in the replacement, the penalty may not apply.
However the necessary training and information to guarantee the continuity of service
have to be carried out at the Contractor's expense.

On the Agency’s demand, during holidays or other periods of absence by the person
employed, the Contractor may be required to provide an adequate replacement. The
replacement person will be given sufficient training and provided with all information
necessary to guarantee continuity of the service provided to the Agency. All such
training and handover work will be carried out at the Contractor's expense.

The invoicing is based on the number of days performed. Where services are provided
Outside Normal Working hours, then each hour of work started shall be paid pro rata to
the daily rate offered for the respective profile for work Outside Normal Working Days.

When a replacement procedure is on-going the Contractor cannot invoice 10 days on
the specific contract for the replacement person until the replacement is effectively
done.
Remarks:

One full year corresponds normally to an effective workload of 220 days;

The request form can combine different profiles, with the requested quantity for each
profile and the individual workload. In that case, the Contractor has to submit between
2 and 4 CVs for each profile.
5.2 Fixed Price Orders (FP) (Lot 2 and Lot 3)
Fixed Price orders are normally executed outside the Agency’s premises (i.e. off-site or extramuros), but they could be executed on-site in order to facilitate communication between the
Agency and the Contractor.
In a Fixed Price order the Agency specifies the deliverables corresponding to the work to be
delivered with expected delays. This description is considered non-binding for the Agency.
Based on the winning offer, a specific contract is signed which may include one, several or all of
the deliverables originally described with their respective implementation deadlines and prices.
Fixed Price orders are normally executed under the Lot 2 and Lot 3.
The following conditions relating to Fixed Price orders apply:

The Contractor should present proposals meeting the requirements as specified in the
Request Forms and associated annexes (specifications, work packages, deliverables,
activities, deadlines, etc.).

The offer must include a technical analysis based on the requirements.

The offer must include a project plan. It has to indicate the proposed activities, the
team structure, profiles (including CVs of the proposed team members, signed by
themselves and - if deemed necessary by the requesting entity – accompanied by Code
of Conduct Declaration and/or Letter of intent), roles, responsibilities and individual
workloads. Proof documents concerning the education and/or professional experience
mentioned in any CV (e.g. copy of diplomas, employment contracts, employer's
reference, etc.) may be requested by the Agency under any and all specific requests, if
deemed necessary.
ESP-EISD 5
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Ordering Processes

A methodology agreed by the Agency has to be used for the implementation of the
different tasks. Based on this, the financial offer must be based on the estimation of the
number of days for each profile, on the basis of the different activities.

Work is normally performed off-site, typically on the Contractor’s premises. The
Contractor shall provide all necessary infrastructure on his premises for the successful
execution of the work (except for material, licences or products not available on the
market but that can be provided by the Agency during the time of the execution).

The deliverables must be on time, and conform to the specifications as described in the
Specific Contract and as complemented, where relevant, by the contractor's respective
offer.

The invoicing is based on the acceptance of the deliverables by the Agency (and not on
the effective workload).

Technical interventions can be foreseen on Agency's premises for specific tasks like
installations, configurations, acceptance tests, technical analysis or maintenance tasks.

Meetings at the location of delivery with members of the team can be required without
any additional cost by the Agency.

A guarantee (corresponding to a free of charge repair on client's premises) of 2 years
apply to the deliverables accepted by the Agency.
5.3 Quoted Time and Means Orders (QTM) (Lot 2 and Lot 3)
Quoted Time and Means Orders are generally executed outside the Agency’s premises (i.e. offsite or extra-muros), but they could be executed on-site in order to facilitate communication
between the Agency and the Contractor.
In a quoted Time and Means order the Agency specifies in an initial Request all the different
tasks and subtasks to be executed. This description is considered non-binding for the Agency.
Based on the offer, a specific contract is signed which may include one, several or all of the tasks
and subtasks originally described, taking into account their respective implementation deadlines
and prices.
Quoted Time and Means orders are normally executed under the Lot 2 and Lot 3.
The following conditions relating to Quoted Time and Means (QTM) orders apply:

The Agency specifies the different tasks and sub-tasks to be executed. For each task the
Agency indicates the required activities with the maximum duration of each activity in
working-days. For each activity, the Agency can specify (or not) the required profiles.

Each Contractor should present proposals meeting the requirements as specified in the
Request Forms and associated documents (e.g. technical annex with description of
tasks, sub-tasks, etc…).

The offer must include a technical proposal based on the requirements, considering the
profiles and their workload (person-days).

The offer should detail, among others, the proposed teams structure, profiles (including
CVs of the proposed team members signed by themselves and - if deemed necessary by
the requesting entity – accompanied by Code of Conduct Declaration and/or Letter of
intent), roles, responsibilities and individual workloads. Proof documents concerning
the education and/or professional experience mentioned in any CV (e.g. copy of
diplomas, employment contracts, employer's reference, etc.) may be requested by the
requesting entity under any and all specific requests, if deemed necessary.
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ESP-EISD 5
Ordering Processes

The financial proposal has to be based on the number of days for each profile, on the
basis of the different tasks and activities.

The work is normally performed off-site, typically on Contractor’s premises. The
Contractor shall provide all necessary infrastructure on his premises for the successful
execution of the work (except for material, licences or products non available on the
market, but that can be provided by the Agency during the time of the execution).

The work is divided into various sub-tasks performed during the execution of the
specific contract. The Agency will provide the Contractor with a detailed description of
each sub-task. The contractor will send the Agency a proposal for the execution of each
sub-task (including the workload and time schedule) on the basis of a number of
activity-days or person-days for the corresponding activities or profiles. When
agreement with the Agency has been reached on the acceptability of the separate
deliverables or performance of separate tasks or subtasks, a form is signed by both
parties. Only agreed costs for the specified tasks are chargeable, after acceptance by
the Agency.

Technical interventions can be foreseen on Agency's premises for specific tasks like
installations, configurations, acceptance tests, technical analysis or maintenance tasks.

Meetings at the location of delivery with members of the team can be required without
any additional cost by the Agency.

The deliverables must be on time, and conform to the specifications as described in the
Specific Contract and as complemented, where relevant, by the contractor's respective
offer.

A warranty (corresponding to a free of charge repair on client's premises) of 2 years
applies to the sub-tasks accepted by the Agency.
5.4 Extensions
An extension is a prolongation based on the initial request and the initial offer when all the
requested tasks have not been achieved by the previous specific contracts.
The extension results in a new specific contract.
5.4.1
Time and Means
For a “Time and Means” request, the Request Form covers the whole of the project and a
Specific Contract might be for the same number of days or for only a part of the project.
If the amount of days foreseen in the Request Form hasn’t been covered completely by Specific
Contracts made, the Agency can conclude another Specific Contract without having to send
again a Request Form and follow the complete order cycle. In this case an extension is done.
To make an extension for a Time and Means Specific Contract:

The Agency checks if the number of days on the corresponding initial Request Form has
not been used up yet. If it is not, a new Specific Contract can be concluded on the basis
of the initial Request Form. If the number of days specified in the initial request form is
exceeded, it is not possible to request an extension and the normal procedure applies;

The Agency asks an offer from the Contractor for the period for the required extension,
making a reference to the original Request Form sent. The offer delivered by the
supplier should contain the name of the person(s) executing the service and price. An
extension form template is provided;

In the extension, the profiles, projects and tasks defined in the initial request form must
correspond;
ESP-EISD 5
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
Ordering Processes
The Agency prepares the new Specific Contract.
Remarks

In case of unavailability of the person for a future extension, the contractor has to
inform the Agency as soon as possible. In this case the Agency should normally not ask
for an extension. However, if the Agency and the contractor agree on a suitable
replacement, the replacement conditions are applicable (including 10 days free of
charge at the beginning of the new specific contract).

If a person is no more available after the launch of an extension request, the Agency can
withdraw the extension or accept a replacement proposed by the contractor (including
10 days free of charge at the beginning of the new specific contract). If the specific
contract related to the extension is already signed, the Agency can either cancel the
contract without any compensation for the contractor, or ask for a replacement with
the performance of the 10 first working days free of charge.

In case that a person is working on the request for a minimum of 1 year (or 220 days)
and his experience complies with the minimum requirements for a higher level, the
Agency can, after the end of the respective specific contract and prior to its extension, if
any) ask to extend him/her with one additional level on the same profile. In this case
the contractor must include an up-to-date CV in its offer.
5.4.2
Fixed Price
The initial request form contains a description of a project and a non-binding list of tasks
(modules, work packages) corresponding to deliverables, along with a globally forecasted, nonbinding implementation period. The winning contractor has given a proposal according to this
global request. The first specific contract may cover only a part of the project corresponding to
some deliverables. In this case, the Agency can conclude one or more new specific contracts for
the remaining work with the same contractor without having to send again a Request Form and
follow the complete order cycle.
The specific contract(s) by way of which the initial specific contract is extended have to cover
tasks included in the initial request under the conditions of the original offer. The technical
annex could be updated if necessary, but the global conditions (including defined deliverables
and price) cannot be modified.
The total price of the project may not exceed the price quotation given in the initial offer
(except for indexation).
5.4.3
Quoted Time and Means
For a “Quoted Time & Means” request, the initial Request covers the whole of the project and a
Specific Contract might be for the same number of days or for only a part of the project.
If not all resources foreseen in the proposal that was accepted in conformity with the initial
request have been covered by specific contract(s) made, the Agency can extend the existing
specific contract by concluding another Specific Contract with the Contractor having signed the
existing specific contract, without having to follow the complete order cycle. In this case an
extension is done.
To make an extension for a Quoted Time & Means Specific Contract:

The Agency checks if the resources corresponding to the initial request haven’t been
used yet. If they are not, a new specific contract can be concluded on the basis of the
initial Request. If all the resources have been used, it is not possible to request an
extension on this basis and the normal procedure should apply.
Page 14/102
ESP-EISD 5
Ordering Processes



The Agency requests an offer from the contractor for the period of the extension,
making a reference to the original Request sent and including a technical annex related
to the extension.
In the extension, the activities, profiles, projects and tasks defined in the initial request
and the related offer must correspond.
The Agency prepares the new Specific Contract.
ESP-EISD 5
Page 15/102
Delivery for all Types of Orders
6 Delivery for all Types of Orders
6.1 Languages
The required services must be at least provided in English.
When necessary, additional language requirements may be made in the request forms.
6.2 Place of work
Depending on the framework contract and the request, work can be executed on the Agency’s
premises (so-called on-site or intra-muros work) or can be executed on the Contractor’s
premises (so-called off-site or extra-muros work). The Agency indicates on the Request Form
where the work has to be delivered.
In the case of intra-muros work, the execution of the contract must normally be performed at
Agency premises as required in Valenciennes (France) or Lille (France). The infrastructure will be
provided by the Agency.
The personnel providing the service will use only the standard software packages in use at the
Agency, and no other software may be installed or used without the written authorisation of
the Agency.
The personnel providing the service is bound to the Agency Rules on the Use of ERA ICT owned
resources.
In the case of extra-muros work, the execution of the contract will be performed primarily at
the Contractor's usual workplace. Project meetings are typically held in the Agency’s premises.
Deliverables have to be formally remitted at Agency’s premises. Travel costs to the place of
delivery are not reimbursed.
The Contractor shall provide all deliverables in the form and format specified in the order and
shall guarantee their integration into the target informatics environment.
6.3 Travels outside normal locations of deliveries
As an exception, the Agency may request delivery of services outside of the normal locations of
delivery, e.g. in the Agency stakeholders locations.
In case travel will be necessary for service delivery abroad, travel costs and subsistence
expenses will be reimbursed following the application by analogy of the rules, regulations
and rates of the Guide to Missions, following ERA-ED-DEC-279-2010.
Outside the travel expenses, only the days during which some work is performed for the
Agency can be invoiced by the Contractor. Travelling days may not be reported as working
days and included in timesheets unless approval for this is given by the recipient Agency
staff member at the place of destination. In case work has been performed abroad, this
should be clearly mentioned in the timesheet.
In general, Valenciennes and Lille are considered as the same location and no travel
expenses are reimbursed between the 2 cities.
6.4 Normal working hours
For on-site contracts, a normal working day corresponds to 8 hours (40 hours per week).
The daily working time frame is between 08:00 AM and 08: PM and the presence is
normally required between 09:30 AM and 12:00 AM and between 03:00 PM and 04:30 PM
(04:00 PM on Friday).
Page 16/102
ESP-EISD 5
The periods of service providers’ on-site presence have to be agreed by the services of the
Agency. No recuperation is possible.
In exceptional cases of extended services (e.g. continuous support service between 08:00
AM and 08:00 PM), specific time frames can be requested by the Agency (e.g. from 08:00
AM to 16:00 PM or from 12:00 AM to 20:00 PM). Those time frames are to be considered
normal working hours.
6.5 Work outside of Normal Working Hours
As an exception, the Agency may request delivery of services outside of the normal working
hours, as defined above. For these situations, the following surcharges will be added to the
applicable day rates:
For normal working days before 08:00 AM and after 08:00 PM: 50 %;
For weekends and holidays: 100 %.
Both during Normal Working Days, and during weekends and holidays the respective surcharge
(50% or 100%) will apply on a pro pro-rata basis to the respective fee rate for work during
Normal Working Days, duly surcharged. The maximum working-time per consultant per day
shall be compliant with the national labour legislation (in France the maximum working time per
consultant may not exceed 10 hours/day and 60 hours/week1). Work performed outside Normal
Working Hours will only be paid if it has been requested explicitly in writing by the Agency and
provided that work outside Normal Working Hours has already been envisaged in a specific
contract.
6.6 Acceptance of work
For orders, official acceptance of the work carried out will take place at milestones during and
at the end of each order execution using a procedure agreed to at the beginning of the order.
Invoices may be issued only for executed orders and tasks that have been completed and duly
accepted.
6.7 Training
As a rule, the Agency will not take charge of the training of the Contractor’s staff.
When needed, general informatics’ training courses must be followed outside the Agency
premises.
In exceptional cases (e.g. if the training course is not provided externally) and on special request
of the Agency, staff working for a Time and Means contract may follow an informatics training
course organised by the Agency. However, these training days will not be paid by the Agency
and cannot be invoiced by the contractor.
In principle, the Contractor is asked to plan at least 5 days training course per year for its staff
working in the Agency’s premises.
If the Agency asks the contractor’s staff to follow a non-informatics training necessary for the
work (e.g. Business procedures or application functionalities), it is considered as a normal
working day paid by the Agency.
1
Code du travail (http://www.legifrance.gouv.fr/affichCode.do?cidTexte=LEGITEXT000006072050) :
Articles à consulter : L3111-1, L3111-2, L3121-9, L3121-10, L 3121-33 à L3121-37, L3171-1 à L3172-2,
L3162-1 à L3162-3, L3164-1
ESP-EISD 5
Page 17/102
6.8 Declaration of confidentiality
A declaration of confidentiality signed by the service provider will be asked before starting a
new assignment at the Agency. (A template is in ANNEX II of the General Terms and Conditions
for IT contracts).
6.9 Security clearance
In exceptional cases, when required for security reasons, the Agency may ask from the
Contractor in a specific request that they agree to a security clearance of the staff involved for
the provision of certain services.
This will be considered as a specific requirement for a specific project, and not influence the
other conditions.
Apart from this, all external consultants must, at the start of their assignments, familiarize
themselves, and later comply strictly, with all the Agency Rules on the Use of ERA ICT owned
resources. The document containing the rules in application will be provided once the
Framework Contract is signed.
Page 18/102
ESP-EISD 5
The Cascading Mechanism
7 The Cascading Mechanism
ESP-EISD 5 uses multiple contracts with a cascading mechanism for Lot 1 and Lot 2. The
cascading mechanism is the mechanism applied for using multiple framework contracts. In
general where more than one Contractor is nominated, the following rules shall apply to
requests for supply of Services.
1. For each case, the Agency shall determine the specifications of the Services required,
hereinafter referred as project, and the relevant response time. The Contractor shall make
its offer in response to the Agency's specifications within this time limit.
2. When requesting an offer to supply Services, the Agency shall initially address its request to
the Contractor who has been nominated in first place on the basis of the results of the
evaluation of the call for tenders cited in the Contract. If this first Contractor is in a position
to meet the criteria for response time and specifications, then it shall be awarded the
project in question.
3. If the first Contractor is unable to meet either of these criteria, then it shall be regarded as
being unable to supply the Services requested. In this case, the Agency shall then address
the same request to the Contractor who has been nominated in the second place on the
basis of the results of the evaluation of the call for tenders cited in the Contract. If this
second Contractor is in a position to meet the criteria for response time and specifications,
then it shall be awarded the project in question.
4. If this second Contractor is unable to meet either of these criteria, then it shall be
considered unable to supply the Services requested. In that event, the Agency shall then
repeat this process with the Contractor who has been nominated in third place.
5. This process will terminate either with the award of the project in question to one of the
Contractors who has been nominated, or with the failure to award the project to any
Contractor. In the event of failure the Agency may redefine the project or start the
procedure again on the same project at a later time.
6. The inability of the Contractor to supply the Services for a project, requested under the
previous conditions, shall not be considered to afford grounds for terminating the Contract,
but could affect the order in which the Contractor is to be addressed for subsequent
projects.
As described in the roadmaps, in all cases the first Contractor must be consulted first. The first
Contractor has won the market described in the call for tenders and the other Contractors only
serve to compensate the lack in the first Contractor’s service offering. If it arises that the main
Contractor is unable to service all requests, the cascade mechanism may apply. In this case
careful documentation of all communication between the Contractors and the Agency is
imperative in order to ensure a decision transparent to all parties.
During the cascade mechanism the Request Form specifications may not change (e.g. profiles
and/or technical annexes must remain the same).
ESP-EISD 5
Page 19/102
The Re-Opening To Competition Mechanism
8 The Re-Opening To Competition Mechanism
ESP-EISD 5 Lot 3 uses multiple contracts (signed with up to 3 framework contractors) based on a
"re-opening to competition" mechanism.
The re-opening to competition mechanism is a mechanism applied for using multiple framework
contracts. In general, all contractors on the lot for which this mechanism applies shall be invited
simultaneously to submit offers under each initial request. When replying to those requests, it
will be up to the contractors to define the appropriate team structure (profiles, levels, individual
workloads) and each team member's fee rate. The fee rates included in the framework
contracts are considered to be maximum rates and they can only be increased on the basis of
indexations. However, in reply to initial requests those can be reduced at the discretion of
contractors. Where more than one contractor is awarded a framework contract for Lot 3, the
following rules shall apply to requests for the supply of Services:
(1) For each case, the Agency shall determine the specifications of the Services required,
hereinafter referred as project, and the relevant response time. The Contractor(s) shall
make their offer(s) in response to the Agency's specifications within this time limit.
(2) When requesting an offer to supply Services, the Agency shall initially address its
request to all the contractors on Lot 3. The Agency shall evaluate and rank all offers
based on the award criteria and quality/price formula mentioned in the Tendering
specifications. The Agency may specify in the respective requests one or more projectrelated award sub-criteria but in this case the weights of those sub-criteria will have to
be notified to all contractors at the time of sending the Request. For further details, see
the Roadmap for Fixed price and Quoted Time and Means projects.
(3) The contractor whose offer has been evaluated to represent best value for money shall
be offered the specific contract. In case this contractor refuses to sign the specific
contract, it shall be offered to the contractor who has submitted the second best offer
in reply of the respective request, subject to its compliance with the minimum
thresholds as specified in the Tendering specifications. If this second-best contractor is
in a position to sign the specific contract, then it shall be awarded the project in
question.
(4) If this second –best contractor is NOT in a position to sign the specific contract, then it
shall be awarded to the contractor who has been nominated in third place. In any case,
specific contracts shall be signed only on the basis of offers which have passed the
minimum award thresholds specified in the Tendering specifications for Lot 3 specific
contracts.
(5) This process will terminate either with the award of the project in question to one of
the contractors who has been nominated, or with the failure to award the project to
any contractor. In the event of failure the Agency may redefine the project or start the
procedure again on the same project at a later time.
(6) The inability of the Contractor to offer, or supply, the Services for a project, requested
under the conditions (1) – (5), shall not be considered as such to afford grounds for
terminating the Framework Contract but it may give rise to application of measures as
per the Service Level Agreement.
As described in the roadmaps, and except in the case of a conflict of interests (see paragraph
10), each request must be sent to all contractors on Lot 3 simultaneously.
During the re-opening to competition mechanism the Request Form specifications may not
change (e.g. type of services or deliverables must remain the same).
Page 20/102
ESP-EISD 5
Subcontracting
9 Subcontracting
Subcontracting will be accepted for:





The subcontractors proposed in the offers in response to the Call for Tenders in
question;
One-person companies (or freelancers) proposed by the contractor in his response to
requests for offer during the implementation of the contracts (with a letter of intent
signed by the person);
In case of second round of a cascade (when the first round has not yield any result);
Non-profit organisations such as public research centres or universities proposed during
the implementation of the contracts;
For very specialised technical expertise required for the provision of the services (only in
case that no contractor or declared subcontractor would be able to provide this
expertise).
Multiple-level subcontracting (e.g. subcontracting of subcontracting) is not authorized.
ESP-EISD 5
Page 21/102
Conflict of Interests
10 Conflict of Interests
In the event that a Contractor is awarded a contract for a development activity and a contract
for a studies or support activity, the Agency can estimate that a specific project in the first area
and a specific project in the second cannot be carried out by the same Contractor (or group
member or sub-Contractor). In this case, this Contractor will not be asked to provide the
services related to the studies or support project and will not be part of the Cascade or the ReOpening to Competition for this specific request.
Page 22/102
ESP-EISD 5
Roadmaps
11 Roadmaps
The following paragraphs detail the processes for:

Time and Means with Cascade mechanism orders,

Fixed Price (or Quoted Time and Means) with Cascade mechanism orders,

Time and Means with Re-Open to Competition mechanism orders,

Fixed Price (or Quoted Time and Means) with Re-Open to Competition mechanism
orders.
The involved actors are the Contractor and the Agency.
At the start of the contract, e-mail will be the official way for exchange of all documents
between the Agency initiating a request and the Contractor.
All Contractor’s documents should be made available in a PDF electronic format.
The Contractor shall communicate to the Agency an e-mail address for the exchange of
documents.
The Agency will communicate to the Contractor an e-mail address for the exchange of
documents.
All documents transmitted by the Contractor must indicate the Agency’s references, the
Contractor’s own references, the type of document (Receipt Confirmation, Yes/No Answer,
OFFER), the subject, the title and whether it is an extension. The name of the electronic
documents should always contain the type of document (e.g. RC, ANS, OFFER), the Agency and
the Contractor’s unique reference.
Remark: In the following description of the procedures, the term “fault” refers to a Contractor’s
procedural error and not to the quality of the content of the documents.
ESP-EISD 5
Page 23/102
Roadmaps
11.1 Roadmap for Time and Means Cascade projects (Lot 1)
“Offer
Deadline
period”:
At least a
difference of
3 working
days
“Y/N Deadline period”:
At least a difference of 3 working days
Max 2 working days
Step 1
Presentation
and Interviews
of suitable
Candidates
(Agency
And
Contractor)
Max. 10
working days
Request Date
Receipt
Confirmation
Date
Y/N Date
Offer Date
Acceptance Date
Formal Offer Date
Step 2
6
Step 3
Step 4
6
Step 5
Step 6
Step 7
No Response or
Not Willing to
TEST
Offer
No Candidate List
Offer Not
Accepted
TEST
No Formal Offer
of Receipt
Willingness to
TEST
make an offer
Presentation of
Candidate List
Offer
TEST
acceptance
Contractor
Contractor
TEST
Contractor
Agency
TEST
Time
Step 8
6
Step 9
Step 10
Formal Offer
Establishment
of Specific
TEST
Contract
Execution of
Specific
Contract
Work
Acceptance
Contractor
Agency
TEST
+
Contractor
Agency
+
Contractor
Agency
+
Contractor
Back to Step 2
Back to Step 2
Back to Step 2
Back to Step 2
Need arises
Request
TESTForm
Agency
Agency
TEST
Contractor
- Requirements are
specified
- “Y/N deadline
period” is decided
- “Offer deadline
Page 24/102
- “Request Date” is
fixed
- “Y/N Date” is fixed
- “Offer Date”is fixed
- Request dispatched
Acknowledgement
Agency
- Confirmation of
receipt
Agency
- Willing to offer, or
- Activation of cascade
Agency
- Candidate list, or
Contractor
- Candidate(s)
accepted, or
Agency
- Confirmation with
Date of Validity, or
Results
- Specific Contract
signed
- Service / Project
execution
- Invoice(s) paid by the
Agency
ESP-EISD 5
Roadmaps
11.1.1 Step 1: Need arises
What
The need for some Time and Means ESP-EISD 5 service arises in the Agency.
The Agency prepares the requirements/specifications.
The Agency decides how much time it wants to allow the Contractor to decide if he
can make an offer (“Y/N deadline period”). The time allowed to the Contractor must
be at least 3 working days. This date counted from the request dispatch date (Step
2), by which the Contractor must make known his willingness to make an offer, is
referred to as the “Y/N Date”.
The Agency also decides how much time it wants to allow the Contractor to prepare
his offer with a list of the qualified persons he proposes (“Offer deadline period”).
The time allowed to the Contractor must be at least 3 working days as from the “Y/N
Date”. This date counted from the “Y/N Date” (Step 4), by which the Contractor
must present his list of proposed qualified persons, is referred to as the “Offer
Date”.
At this Step only the periods are decided. No dates are identified. “Y/N Date” and
“Offer Date” can only be determined after Step 2.
Parties
Agency
involved
Result
Requirements are specified.
“Y/N deadline period” is decided.
“Offer deadline period” is decided.
Fault
None
11.1.2 Step 2: Send request form
What
The Agency checks which company the Request Form should be sent to: if it is a
new request, this is the first company in the cascade of companies that have been
awarded a contract. Otherwise it is the company in the cascade following the
company that the Request Form was previously sent to. If no companies are left in
the cascade, no company could deliver the service based on the constraints set
originally in Step 1. In this case, the Agency can decide to redefine the project or
start the procedure again on the same project at a later time.
The Agency fills out a Request Form for Time and Means projects (see 14.1). If the
Request Form is sent to a company other than the first in the cascade list, the
Agency makes sure that the “requirements” and the deadline periods specifying the
“Y/N date” and “Offer Date” decided upon in step 1, remain unchanged.
The Agency sends the Request Form to the Contractor. The date on which the
Agency sends the Request Form is referred to as the “Request Date”.
“Y/N Date” is calculated by adding the “Y/N deadline period” (Step 1) to the
“Request Date”
“Offer Date” is calculated by adding the “Offer deadline period” (Step 1) to the “Y/N
Date”.
Parties
Agency
involved
Result
ESP-EISD 5
“Request Date” is fixed.
Page 25/102
Roadmaps
“Y/N Date” is fixed.
“Offer Date” is fixed.
Request Form and requirements dispatched.
Fault
None
11.1.3 Step 3: Request Form receipt confirmation
What
The Contractor receiving the Request Form acknowledges receipt within 2 working
days of the day the Request Form was sent, by sending an e- email to the Agency.
If the above deadline is not respected, the Agency considers that the Contractor has
not yet read the request and may inform him, but the “Y/N’ date is not modified.
Parties
Contractor
involved
Result
Request Form confirmation of receipt sent within 2 working days of “Request Date”.
Fault
Not respecting the deadline by which the receipt confirmation must be sent.
11.1.4 Step 4: Willingness to make an offer
What
If the Contractor does not send a response by e-mail by the “Y/N date” to the
Agency, stating whether he will or will not be making an offer, the Agency goes back
to Step 2.
If the Contractor has stated NO, i.e. he declines to make an offer, the Agency goes
back to Step 2.
Parties
Contractor
involved
Agency
Result
Willingness to make an offer is expressed, or cascade mechanism activated.
Fault
Not respecting the “Y/N date”.
11.1.5 Step 5: Presentation of proposal
What
The Contractor sends a proposal containing a list of candidates having the required
profiles by e-mail by the “Offer Date” to the Agency. The candidate list will include
for each candidate the name of the candidate, the date that the candidate is
available, the candidate’s profile, whether the candidate is offered via
subcontracting, whether the candidate is permanent or non-permanently employed
and any other relevant information. The CVs of all candidates must be attached to
the list sent by e-mail to the Agency. Template for the CVs is the one annexed to the
Questionnaire for each Lot. All candidates on the list must be available for
interviews in the 2 weeks following the sending of the candidate list.
If the Contractor does not send the candidate list to the Agency by the “Offer Date”,
The Agency may consider this as not respecting the requirements, and goes back to
step 2.
Parties
Contractor
involved
Agency
Result
List with proposed qualified candidates or cascade mechanism activated.
Fault
Not respecting the “Offer Date”.
Page 26/102
ESP-EISD 5
Roadmaps
11.1.6 Step 6: Offer acceptance
What
The period after the “Offer Date” can be used by the Contractor and the Agency to
organise meetings to present and interview the persons proposed.
If (for each requested profile) the Agency accepts a candidate from the list, the
Agency sends an e-mail to the Contractor indicating that the candidate is accepted
and is to be regarded as the basis for a formal offer.
If the candidates on the list do not correspond to the requirements, the Agency
informs the Contractor by e-mail with justification that the candidates do not
correspond to the requirements and goes back to Step 2.(see 14.4).
Parties
Contractor
involved
Agency
Result
Candidate(s) accepted or cascade mechanism activated.
Fault
None
11.1.7 Step 7: Finalisation of the offer
What
The Contractor checks that the selected candidate is still available. If yes, the
Contractor sends (within 10 days) a formal offer to the Agency indicating the earliest
date on which the candidate can start and the period of validity of this offer.
If the selected candidate is no more available, the Contractor informs officially the
Agency about it. In this case the Agency can either go back to step 2 and initiate the
cascade or select another candidate from the initial list of candidates (the
Contractor cannot propose new candidates).
If the Contractor doesn't send the formal offer on time the Agency can extend the
delay for it or decide to activate the cascade going back to step 2.
Parties
Contractor
involved
Agency
Result
Candidate(s) confirmed or cascade mechanism activated.
Fault
No formal offer sent on time.
11.1.8 Step 8: Establishment of the Specific Contract
What
The Specific Contract is established based on the formal offer. The Specific Contract
will include details of the work to be carried out, the start date, the duration in days
and any other relevant information.
Parties
Contractor
involved
Agency
Result
Specific Contract signed.
Fault
Not signing the specific contract on time.
11.1.9 Step 9: Execution of the Specific Contract
What
The task(s) as requested in the order is/are carried out by the Contractor under the
technical supervision of the Agency.
Parties
Contractor
ESP-EISD 5
Page 27/102
Roadmaps
involved Agency
Result
Successful completion of the task(s).
Fault
The tasks are not completed.
11.1.10 Step 10: Work Acceptance
What
The acceptance is based on the number of days performed by the Contractor’s staff
in accordance with the T&M conditions.
Parties
Contractor
involved
Agency
Result
The Contractor’s invoice(s) are paid by the Agency.
Fault
None
Page 28/102
ESP-EISD 5
Roadmaps
11.2 Roadmap for Fixed Price (and Quoted Time and Means) Cascade projects (Lot 2)
“Offer
Deadline
period”:
At least a
difference of
9 working
days
“Y/N Deadline period”:
Max 2 working days
Step 1
Request Date
Receipt
Confirmation
Date
Y/N Date
Step 2
6
Step 3
Step 4
6
Max. 10
working days
Offer Date
Step 5
Step 6
Step 7
Acceptance Date
Specific Contract
Signature Date
Step 8
6
Step 9
Step 10
Step 11
Time
Back to Step 2
Back to Step 2
Back to Step 2
No Response or
Not Willing to
TEST
Offer
Need arises
Request
TESTForm
Agency
Agency
TEST
Contractor
- Requirements are
specified
- “Y/N deadline
- “Offer deadline
ESP-EISD 5
fixed
- “Y/N Date” is fixed
- “Offer Date”is fixed
No Offer
Submitted
TEST
Offer Not
Accepted
of Receipt
Willingness to
TEST
make an offer
Questions and
Answers
Delivery of
TEST
Offer
Evaluation of
the Offer
Offer
TEST
Acceptance
Signature of
Specific
Contract
Execution of
Specific
Contract
Work
Acceptance
Contractor
Contractor
TEST
Contractor
Contractor
TEST
Agency
Agency
TEST
Agency
+
Contractor
Agency
+
Contractor
Agency
+
Contractor
- Specific Contract
signed
- Service / Project
execution
Acknowledgement
Agency
- Confirmation of
receipt
Agency
- Willing to offer and
acceptable “Offer
Date”, or
Agency
- Responses to
questions available for
Contractor
Agency
- Offer submitted, or
Contractor
- Clarifications asked
to Contractor.
- Evaluation report
made.
Contractor
- The Contractor is
informed and
Results
Agency
- Specific Contract is
submitted, or
Page 29/102
Roadmaps
What
The need for some Fixed Price (or Quoted Time and Means) ESP-EISD 5 service arises
in the Agency.
The Agency prepares the requirements/specifications, including technical and
financial evaluation criteria.
The Agency decides how much time it wants to allow the Contractor to decide if he
can make an offer (“Y/N deadline period”). The time allowed to the Contractor must
be at least 3 working days. This date counted from the request dispatch date (Step
2), by which the Contractor must make known his willingness to make an offer, is
referred to as the “Y/N Date”.
The Agency also decides how much time it wants to allow the Contractor to prepare
his offer with a list of the qualified persons he proposes (“Offer deadline period”).
The time allowed to the Contractor must be at least 9 working days as from the “Y/N
Date”. This date counted from the “Y/N Date” (Step 4), by which the Contractor
must present his list of proposed qualified persons, is referred to as the “Offer
Date”.
At this Step only the periods are decided. No dates are identified. “Y/N Date” and
“Offer Date” can only be determined after Step 2.
Parties
Agency
involved
Result
Requirements
“Y/N date” deadline is fixed
Fault
None
What
The Agency checks to which company the Request Form should be sent: if it is a
new request, this is the first company in the cascade of companies that have been
awarded a contract. Otherwise it is the company in the cascade following the
company that the Request Form was previously sent to. If no companies are left in
the cascade, no company could deliver the service based on the constraints set
originally in Step 1. In this case, the Agency can decide to redefine the project or
start the procedure again on the same project at a later time.
The Agency fills out a Request Form for Fixed Price or Quoted Time and Means
projects (see 14.2 and 14.3). If the Request Form is sent to a company other than
the first in the cascade list, the Agency makes sure that the “requirements” and the
interval specifying the “Y/N date” decided upon in step 1, remain unchanged.
The Agency sends the Request Form to the Contractor. The date on which the
Agency sends the Request Form is referred to as the “Request Date”. If the volume
of the requirements is too large to send by e-mail, the Agency will send them on the
“Request Date” by express delivery or similar service that guarantees delivery within
2 working days.
“Y/N Date” is calculated by adding the “Y/N deadline period” (Step 1) to the
“Request Date”.
“Offer Date” is calculated by adding the “Offer deadline period” (Step 1) to the “Y/N
Date”.
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ESP-EISD 5
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Parties
Agency
involved
Result
“Request Date” is fixed.
“Y/N date” is fixed.
Fault
None
What
The Contractor receiving the Request Form acknowledges receipt within 2 working
days following the “Request Date”, by sending an e-mail to the Agency.
Parties
Contractor
involved
Result
Request Form confirmation of receipt sent within 2 working days of the “Request
Date”.
Fault
Not respecting the deadline within which the receipt confirmation must be sent.
11.2.4 Step 4: Willingness to make an offer
What
The period between the “Request Date” and the “Y/N date” can be used to clarify
the requirements, in order to allow the Contractor to decide whether he will be able
to make an offer, as well as to decide upon the “Offer Date” by which he will make
an offer.
If the Contractor does not send a response by e-mail by the “Y/N date” to the
Agency, stating whether he will or will not be making an offer, the Agency goes back
to Step 2.
If the Contractor has stated NO, i.e. he declines to make an offer, the Agency goes
back to Step 2.
If the Contractor has stated YES in his e-mail, he is then obliged to also indicate in
that e-mail the date by which he will submit his offer. This date is referred to as the
“offer date”.
If the Contractor has stated YES, but the Agency does not find the “offer date”
acceptable, the Agency sends an e-mail to the Contractor stating that the offer
cannot be accepted and goes back to Step 2.
Parties
Contractor
involved
Agency
Result
Willingness to make an offer is expressed and “offer date” is given, or cascade
mechanism is activated.
Fault
Not respecting the “Y/N date”.
11.2.5 Step 5: Questions and Answers
What
The Contractors could ask questions to clarify the requirements up to 5 working
days before the “Offer date”.
The Agency should normally respond to each question within 3 working days (except
in case that the questions do not concern the requirements), and up to at least 2
ESP-EISD 5
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working days before the "Offer date".
The questions and answers will be registered and, in the event of the cascade
mechanism being activated, forwarded to the next Contractor.
The Agency can exceptionally decide to extend the time limit to receive offers and
postpone the “Offer date” accordingly.
Parties
Contractor
involved
Agency
Result
Responses to questions on the requirements.
Possible new “Offer date”.
Fault
None
11.2.6 Step 6: Delivery of Offer
What
The Contractor delivers his offers by the “Offer date”.
If no offer is delivered by the contractor by the “Offer date” the Agency can go back
to step 2 to activate the Cascade mechanism.
Parties
Contractor
involved
Agency
Result
Offer submitted or cascade mechanism is activated.
Fault
Not respecting the “Offer date”.
11.2.7 Step 7: Evaluation of the offer
What
The Agency evaluates the offer on the basis of the technical and financial evaluation
criteria as specified in the request.
If needed clarifications on their offer can be asked to the Contractors, but they
cannot modify their offer or add new elements.
The Agency drafts an evaluation report on the offer.
Parties
Contractor
involved
Agency
Result
Clarifications asked to Contractor.
Evaluation report made.
Fault
None
11.2.8 Step 8: Offer Acceptance
What
Based on the evaluation report, if it concludes that the offer represents good value
for money, the Agency informs the Contractor that the offer is accepted (indicating
the exact coverage of the first specific contract, in line with the specifications) and
the Agency sends him the Specific contract for signature.
The Specific Contract will include details of the work to be carried out with the
requested deliverables, the start date, the duration and any other relevant
information.
That Contractor shall have 10 calendar days from the date of receipt to sign the
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ESP-EISD 5
Roadmaps
Specific contract. (In exceptional cases this delay could be extended)
If the evaluation report concludes that the offer does not represent good value for
money, the Agency informs the Contractor on the basis of their quality/price
evaluation. On the request of the non-awarded tender, the Agency sends them
information with justification why his offer cannot be accepted (with description
merits and drawbacks found in the non-awarded offer).
No standstill period shall apply.
Where possible and relevant, in case the first contractor to whom a Specific contract
is proposed for signature does not meet the signature deadline or explicitly refuses
to sign it, then the Agency can extend the deadline for signature or propose the
Specific contract to the second-best contractor on the basis of the latter's offer. The
deadline for signature of the Specific contract by the second best contractor shall be
10 calendar days. (In exceptional cases, this deadline could be extended).
When the offer is not accepted, the Agency shall go to Step 2 and activate the
cascade mechanism.
Parties
Contractor
involved
Agency
Result
Offer accepted or cascade mechanism is activated.
Fault
The Contractor is not able to sign the Contract.
11.2.9 Step 9: Specific Contract signature
What
The Specific Contract includes details of the work to be carried out with the
information.
The corresponding offer is considered part of the Specific contract.
NB: There is no Agency’s commitment before the signature of a specific contract.
Parties
Contractor
involved
Agency
Result
Fault
Specific Contract not signed.
What
The project is worked on by the Contractor, in contact as required with the
concerned Agency.
The Contractor provides the requested deliverables to the Agency.
Parties
Contractor
involved
Agency
Result
Successful completion of the project.
Fault
The deliverable(s) are not provided on time.
ESP-EISD 5
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What
The acceptance is based on the conformance of the deliverables with the
specifications described in the specific contract.
Parties
Contractor
involved
Agency
Result
Accepted deliverables are paid by the Agency after receipt of Contractor’s invoices.
Fault
The deliverable(s) do not conform to the specifications.
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ESP-EISD 5
Roadmaps
11.3 Roadmap for Time and Means Re-Open to Competition projects (Lot 3)
Presentation
and Interviews
of suitable
Candidates
(Agency
And
Contractors)
“Offer Deadline period”:
At least a difference of
5 working days
Max 2 working days
Step 1
Request Date
Receipt
Confirmation
Date
Offer Date
Step 2
6
Step 3
Step 4
6
Step 5
Max. 10
working days
Acceptance Date
Formal Offer Date
Specific Contract
Signature Date
Step 6
Step 7
Step 8
6
Step 9
Step
Step10
6
Time
Award to next
best offer
Back to Step 1
Back to Step 1
No Candidate
Lists
TEST
Need arises
Request
TESTForm
Agency
Agency
TEST
Contractors
- Requirements are
specified
- “Offer deadline
ESP-EISD 5
fixed
- “Offer Date” is fixed
Offers Not
Accepted
No Formal Offer
of Receipt
Presentation of
TEST
Candidate List
Evaluation of
TEST
Offers
Offer
acceptance
Formal
TESTOffer
Establishment
of Specific
Contract
Execution of
Specific
Contract
Work
Acceptance
Contractors
Contractors
TEST
Agency
TEST
Agency
Contractor
TEST
Agency
+
Contractor
Agency
+
Contractor
Agency
+
Contractor
Acknowledgement
Agency
- Confirmation of
receipt
Agency
- Candidate list, or
- Re-start process
Contractors
- Candidate(s)
accepted, or
- Re-start process
- Confirmation, or
- Re-start process
Agency
- Confirmation with
Date of Valididty, or
-Awarded to next best
offer
Results
- Specific Contract
signed
- Service / Project
execution
Agency
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What
The need for some Time and Means ESP-EISD 5 service arises in the Agency.
The Agency prepares the requirements/specifications.
The Agency also decides how much time it wants to allow the Contractors to
prepare their offer with a list of the qualified persons they propose (“Offer deadline
period”). The time allowed to the Contractors must be at least 5 working days as
from the “Request Date”. This date counted from the “Request Date” (Step 2), by
which the Contractors must present their list of proposed qualified persons, is
referred to as the “Offer Date”.
At this Step only the period is decided. No dates are identified. “Offer Date” can only
be determined after Step 2.
Parties
Agency
involved
Result
Requirements are specified
“Offer deadline period” is decided
Fault
None
What
The Agency fills out a Request Form for Time and Means projects (see 14.1).
The Agency sends the Request (including the specifications) to all contractors on
the lot.
The date on which the Agency sends the Request Form is referred to as the
“Request Date”.
“Offer Date” is calculated by adding the “Offer deadline period” (Step 1) to the
“Request Date”.
Parties
Agency
involved
Result
“Request Date” is fixed
“Offer Date” is fixed
Fault
None
What
The Contractors receiving the Request Form acknowledge receipt within 2 working
not yet read the request and may inform him, but the no date is modified.
Parties
Contractors
involved
Result
Fault
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ESP-EISD 5
Roadmaps
11.3.4 Step 4: Presentation of proposal
What
The Contractors send their proposals containing a list of candidates having the
required profiles by e-mail by the “Offer Date” to the Agency. The candidate list will
include for each candidate the name of the candidate, the date that the candidate is
available, the candidate’s profile, whether the candidate is offered via
subcontracting, whether the candidate is permanent or non-permanently employed
and any other relevant information. The CVs of all candidates must be attached to
the list sent by e-mail to the Agency. Template for the CVs is the one annexed to the
Questionnaire for each Lot. All candidates on the list must be available for
interviews during the 2 weeks following the “Offer Date”.
The 2 weeks period after the “Offer Date” can be used by the Contractors and the
Agency to organise meetings to present and interview the persons proposed.
There is no obligation to submit an offer. However a contractor that has not
delivered an offer by the “Offer date” is excluded from this specific competition.
If no offer is delivered by any contractor by the “Offer date” the Agency can end the
procedure (without contract) or go back to step 1 to revise the request
requirements.
Parties
Contractor
involved
Agency
Result
List with proposed qualified candidates or process cancelled or re-launched to Step
1.
Fault
Not respecting the “Offer Date”.
11.3.5 Step 5: Evaluation of the offers
What
The offers are ranked on the basis of the quality/price ratio.
The Agency drafts an evaluation report on the offers including the quality/price ratio
ranking.
Parties
Contractor
involved
Agency
Result
Clarifications asked to Contractor.
Award decision.
Fault
None
11.3.6 Step 6: Offer acceptance
What
ESP-EISD 5
For the Contractor whose offer is found to represent best value for money, the
Agency informs the Contractor that the offer is accepted (indicating the exact
coverage of the first specific contract in line with the specifications) and sends him
the Specific Contract for signature.
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The Specific Contract will include details of the work to be carried out, the start
date, the duration in days and any other relevant information.
For all contractors whose offers are found inferior to the one representing best
value for money, the Agency informs those Contractors on the basis of their
quality/price ratio. On the request of non-winning tenders, the Agency sends them
information with justification why their offers cannot be accepted (with description
of the relative merits and drawbacks of both the winning and of the respective nonwinning contractor making the inquiry).
Parties
Contractor
involved
Agency
Result
Offer accepted and confirmed.
Fault
None
11.3.7 Step 7: Finalisation of the offer
What
If the Contractor doesn't send the formal offer on time the Agency can extend the
delay for it or decide to select the next best offer in Step 6.
The Contractor checks that the selected candidate(s) is/are still available. If yes, the
Contractor sends (within 10 days) a formal offer to the Agency indicating the earliest
date on which the candidate can start and the period of validity of this offer.
If one selected candidate is no more available, the Contractor informs officially the
Agency about it. In this case the Agency can either:
-
Select another candidate from the list offered by the first contractor.
Dismiss the offer of the firs candidate and consider the second best.
Cancel the process without awarding the contract.
Go back to step 1 and initiate a new process.
Where not possible or relevant, the Agency shall go to Step 1.
Parties
Contractor
involved
Agency
Result
Formal offer sent, or next best Contractor or process cancelled or re-launched to
Step 1.
Fault
No formal offer sent on time.
11.3.8 Step 8: Establishment of the Specific Contract
What
The Specific Contract is signed
Parties
Contractor
involved
Agency
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ESP-EISD 5
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Result
Fault
Not signing the specific contract on time.
What
The task(s) as requested in the order is/are carried out by the Contractor under the
technical supervision of the Agency.
Parties
Contractor
involved
Agency
Result
Successful completion of the task(s).
Fault
The tasks are not completed.
What
The acceptance is based on the number of days performed by the Contractor’s staff
in accordance with the T&M conditions.
Parties
Contractor
involved
Agency
Result
The Contractor’s invoice(s) are paid by the Agency.
Fault
None
ESP-EISD 5
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Roadmaps
11.4 Roadmap for Fixed Price (or Quoted Time and Means) Re-Open to Competition projects (Lot 3)
“Offer Deadline period”:
Step 1
Request Date
Receipt
Confirmation
Date
Step 2
6
Step 3
Max. 10
working days
Offer Date
Step 4
6
Acceptance Date
Specific Contract
Signature Date
Step 8
6
Step 9
Step 10
Time
Step 5
Step 6
Step 7
TEST
No Offers
Submitted
TEST
No Offer
Accepted
of Receipt
Questions and
Answers
Delivery of
Offers
Evaluation of
TEST
the Offers
Offer
Acceptance
Signature of
Specific
TEST
Contract
Execution of
Specific
Contract
Work
Acceptance
Contractors
Contractors
TEST
Contractor
Agency
TEST
Agency
Agency
TEST
+
Contractor
Agency
+
Contractor
Agency
+
Contractor
Back to Step 1
Back to Step 1
Need arises
Request
TESTForm
Agency
Agency
TEST
Contractors
- Requirements are
specified
- “Offer deadline
Page 40/102
fixed
- “Offer Date” is fixed
Acknowledgement
Agency
- Confirmation of
receipt
Agency
- Responses to
questions available to
all Contractors
- Possible new “Offer
Date”
Agency
- Offer submitted, or
- Re-start from Step 1
Contractors
- Clarifications asked
to Contractors.
- Evaluation report
made.
- Award decision
Contractors
- The Contractors are
informed and
Results
- Specific Contract
signed
- Service / Project
execution
Agency
- Specific Contract is
submitted, or
ESP-EISD 5
Roadmaps
What
The need for some Fixed Price (or Quoted Time & Means service) arises in a Agency.
The Agency fills out a Request for Fixed Price (or Quoted Time and Means)
projects, including its technical annex(es) (see 14.2 and 14.3).
The Agency also decides the period it would like to allow the Contractors to prepare
an offer (typically at least 12 working days after the sending of the request) (“Offer
deadline period”). This date, by which the Agency wishes to receive an offer is
referred to as the "Offer date".
Parties
Agency
involved
Result
Requirements are specified
“Offer deadline period” is decided
Fault
None
What
The Agency sends the Request (including the specifications) to all contractors on
the lot.
The day on which the Agency sends the Request is referred to below as the
“Request date”.
“Offer Date” is calculated by adding the “Offer Deadline period” to the “Request
Date”.
Parties
Agency
involved
Result
“Request Date” is fixed
“Offer Date” is fixed
Fault
None
What
The Contractors receiving the Request Form acknowledge receipt within 2 working
not yet read the request and may inform him, but the no date is modified.
Parties
Contractors
involved
Result
Fault
11.4.4 Step 4: Questions and Answers
What
The Contractors could ask questions to clarify the requirements up to 5 working
days before the “Offer date”.
The Agency should normally respond to each question within 3 working days (except
ESP-EISD 5
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Roadmaps
in case that the questions do not concern the requirements), and up to at least 2
working days before the "Offer date".
The questions and responses should normally be dispatched to all contractors.
The Agency can exceptionally decide to extend the time limit to receive offers and
postpone the “Offer date” accordingly.
Parties
Contractor
involved
Agency
Result
Responses to questions on the requirements.
Possible new “Offer date”
Fault
None
11.4.5 Step 5: Delivery of the offers
What
The Contractors deliver their offers by the “Offer date”.
There is no obligation to submit an offer. However a contractor that has not
delivered an offer by the “Offer date” is excluded from this competition.
If no offer is delivered by any contractor by the “Offer date” the Agency can end the
procedure (without contract) or go back to step 1 to revise the request
requirements.
Parties
Contractor
involved
Agency
Result
Offer(s) submitted (or no offer submitted).
Fault
None
11.4.6 Step 6: Evaluation of the offers
What
The offers are ranked on the basis of the quality/price ratio.
Parties
Contractor
involved
Agency
Result
Clarifications asked to the Contractors.
Award decision.
Fault
None
11.4.7 Step 7: Offer Acceptance
What
Page 42/102
For the contractor whose offer is found to represent best value for money, the
Agency informs the Contractor that the offer is accepted (indicating the exact
coverage of the first specific contract (in line with the specifications) and sends him
the Specific contract for signature.
ESP-EISD 5
Roadmaps
The Specific Contract will include details of the work to be carried out with the
information.
That Contractor shall have 10 calendar days from the date of receipt to sign the
Specific contract. (In exceptional cases this delay could be extended).
For all contractors whose offers are found inferior to the one representing best
value for money, the Agency informs those Contractors on the basis of their
quality/price ratio. On the request of non-winning tenders, the Agency sends them
information with justification why their offers cannot be accepted (with description
of the relative merits and drawbacks of both the winning and of the respective nonwinning contractor making the inquiry).
Where not possible or relevant, the Agency shall go to Step 1.
Parties
Contractor
involved
Agency
Result
Information on the results
Fault
The Contractor is not able to sign the Contract
11.4.8 Step 8: Signature of the Specific Contract
What
The Specific Contract includes details of the work to be carried out with the
information.
The corresponding offer is considered part of the Specific contract.
NB: There is no Agency’s commitment before the signature of a specific contract.
Parties
Contractor
involved
Agency
Result
Fault
Specific Contract not signed.
What
The project is worked on by the Contractor, in contact as required with the
concerned Agency.
The Contractor provides the requested deliverables to the Agency.
Parties
Contractor
involved
Agency
Result
ESP-EISD 5
Successful completion of the project.
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Fault
Roadmaps
The deliverable(s) are not provided on time.
What
The acceptance is based on the conformance of the deliverables with the
specifications described in the specific contract.
Parties
Contractor
involved
Agency
Result
Accepted deliverables are paid by the Agency after receipt of Contractor’s invoices.
Fault
The deliverable(s) do not conform to the specifications.
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ESP-EISD 5
Lots
12 Lots
12.1 Definition of Lots
The service required are organised into three lots.



Lot 1: On-site development, maintenance and support.
Lot 2: Off-site development, maintenance and support.
Lot 3: On-site and off-site studies.
12.2 Architecture and Methodology
The methodology used by the Agency for project management is PM², based on PMI and
Prince2.
The methodology used for development of information systems is called RUP@EC. It is a
customization of IBM's Rational Unified Process methodology.
Agile RUP@EC based on Agile Unified Process was introduced in 2012 to complete the RUP@EC
offer.
The use of a project management methodology based on PMI/Prince2 and a software
development methodology based on RUP or Agile methodology will be needed for all
developments.
The Agency is standardising its IT Service Management processes on methodology compliant
with the Information Technology Infrastructure Library V3 best practices (ITIL®).
12.3 Description of Lots
12.3.1 Lot 1: On-site development, maintenance and support of Information
Systems
The service will cover the following Agency`s needs:
-
-
Development of information systems, their implementation and maintenance.
Management of the implementation of information systems, the analysis of their
requirements, their quality and security, and enterprise architecture. (These
systems are listed at 14.5).
Configuration and integration of “Off the shelf software” in the Agency`s IT
infrastructure
User support, training, documentation, administration and operational
management of information systems.
The service is executed by Contractor’s staff at the Agency’s premises on the basis of Time &
Means orders.
Typical examples are:







Data processing and information management applications
Document management applications
Database modelling and building
Web content management applications
Business intelligence applications
Data warehouse
Geographical information systems
ERA/2014/12/RSU/OP
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Lots
It includes activities such as:

















Architecture and design of information systems
Design, implementation and maintenance of database management systems
Programming and maintenance of Object Oriented applications
Programming and maintenance of web applications
Development of applications for mobile devices
Development of user interfaces for PCs, tablets, smartphones
Creation of graphical layouts and contents
Prototyping of applications
Elaboration of test programs
Production of application technical documentation
Assistance with installation and configuration of the systems
Project management and configuration
o Project strategies
o Project planning
o Project review and follow up
o Project organization
o Configuration and change management
o Risk analysis
IS Requirement analysis
o Analysis of business and functional requirements
o Design of information systems
o Business case modelling
o Data flow analysis
o Assistance in vision documents
o User interface analysis and design
IS Quality
o Quality plans
o Functional and quality tests
o IS development cycle quality control and evaluation
o Quality assessments
o Elaboration and implementation of Service level agreements
IS Security
o Security assessments
o Security gap analysis
o Risk analysis of operational environment
o Security tests or audits
o Assistance in the implementation of IS policies
Enterprise architecture
o Analysis of portfolio of information systems
o Analysis of business processes
o Analysis of organisational structures
o Costs/benefits analysis
o Development and enhancement of IS architecture
o Assistance with the implementation of the architecture
o Architecture maturity assessment
User assistance
o User help and coaching concerning the use of Information Systems;
o Assistance in information system installation for the users;
o Authoring of user documentation;
o Preparation and provision of user training;
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ERA/2014/12/RSU/OP
Lots





o Provision of user information.
Administration
o Configuration of an information system;
o Organisation of an information system helpdesk;
o Reporting of activities;
o Mastering of information sites.
Coordination
o Coordination of user communities;
o Coordination of a development community;
o Integration of developments provided by users communities;
o Provision of user information (e.g. news, FAQ, feedback of requests);
o Information System promotion.
User support administration and coordination:
o Organisation of an information system help-desk
o Management of support activities
o Reporting of support activities
o Conception of user documentation
o Organization of the user training
Service organization:
o Support in planning, doing, checking and acting on IT services;
o Support in Service Management.
o Operational management of a service in production
o Management and Coordination of IS deployments
o Coordination of user communication
o IS promotion
IS administration:
o Installation and administration of databases
o Installation and configuration of application modules
o Installation and administration of web sites
o Management of web pages
o Creation and maintenance of site topologies
The following profiles are involved:



















Application Architect / Designer (AAD)
Database developer (DBD)
Front-end developer (FED)
Business Intelligence Analyst (BIA)
GIS developer (GID)
Configuration/Deployment Manager (CDM)
Project Manager (PM)
IS Support manager (SPM)
User Documentation and Training provider (UDT)
Database / Application Administrator (DAA)
Web Operation Manager (WOM)
Senior Analyst / Developer (SAD)
Developer (DV)
Interface Designer / Developer (IDD)
Technical Assistance person (TAS)
IS Consultant (ICO)
IS Operation Manager (OM)
IS User Assistance person (UA)
Webmaster (WM)
ERA/2014/12/RSU/OP
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Lots
This lot may require expertise in the following:












Products and Tools mentioned under 14.5
Frameworks, standards and methodologies:
o Project Management methodologies (e.g. Prince2)
o Agile methodology
o RUP (Rational Unified Process)
o UML (e.g. Rational Rose)
o MS-Project
o Enterprise architecture tools like Metis
o Business process analysis tools like Aris, Casewise
o Quality standards (e.g. ISO 10006, ISO 9000)
o Security standards (e.g. ISO 27000)
Object oriented programing
o OO programing languages;
o Design patterns.
Programing, modelling and mark-up languages
o Microsoft Visual C#;
o Microsoft Visual Basic .Net;
o JavaScript;
o UML;
o XML;
Frameworks for developing Information Systems
o Microsoft .Net Framework (all versions including 2.0 and newer);
Server-side web application development Frameworks
o Asp.Net Web Forms (all versions including 2.0 and newer);
o Asp.Net MVC (all versions including 3.0 and newer);
o Microsoft SharePoint (all versions starting from 2007).
Web technologies
o URL, URI;
o Web services: SOAP, WSDL, REST-compliant web services;
o Web standards (defined by World Wide Web consortium);
o HTML/CSS;
o RSS;
o Semantic web.
JavaScript frameworks
o jQuery;
o Dojo;
o MooTools;
o Other frameworks with similar capabilities.
Database servers
o Microsoft SQL Server (all version from 2005)
o Oracle
o SQL, TSQL query languages to query the databases
Reporting tools
o Microsoft Reporting Services
o Crystal Reports
API exposed by the Microsoft Office suite
o Office automation server
o Office interop assemblies (a list with the existing assemblies can be found here)
o SharePoint Excel Services
o Arc View, Arc Info, Arc GIS
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ERA/2014/12/RSU/OP
Lots



Information Security
o IS Assets Management
o Risk Assessment
o Business Impact Analysis
o Penetration testing
o Ethical hacking
Revision control tools
o Microsoft Team Foundation Server
o CVS
Automated testing
o Code driven testing
 Unit tests
 End to end tests
o GUI testing
12.3.2 Lot 2: Off-site development, maintenance and support of Information
Systems
The service will cover the following Agency`s needs:
-
-
Development of information systems, their implementation and maintenance.
Management of the implementation of information systems, the analysis of their
requirements, their quality and security, and enterprise architecture. These systems
are listed at 14.5.
Configuration and integration of “Off the shelf software” in the Agency`s IT
infrastructure
User support, training, documentation, administration and operational
management of information systems.
The service is executed by Contractor’s staff outside of the Agency’s premises, typically at the
Contractor premises, on the basis of Fixed Price or Quoted Time & Means orders.
Typical examples are:







Data processing and information management applications
Document management applications
Database modelling and building
Web content management applications
Business intelligence applications
Data warehouse
It may concern as well legacy applications and OSS developments.
It includes activities such as:










Design, implementation and maintenance of database management systems
Programming and maintenance of Object Oriented applications
Programming and maintenance of web applications
Development of applications for mobile devices
Development of user interfaces for PCs, tablets, smartphones
Creation of graphical layouts and contents
Prototyping of applications
Production of application technical documentation
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







Lots
Assistance with installation and configuration of the systems
Project management and configuration
o Project strategies
o Project planning
o Project review and follow up
o Project organization
o Configuration and change management
o Risk analysis
IS Requirement analysis
o Analysis of business and functional requirements
o Design of information systems
o Business case modelling
o Assistance in vision documents
o User interface analysis and design
IS Quality
o Quality plans
o Functional and quality tests
o IS development cycle quality control and evaluation
o Quality assessments
o Elaboration and implementation of Service level agreements
IS Security
o Security assessments
o Security gap analysis
o Risk analysis of operational environment
o Security tests or audits
o Assistance in the implementation of IS policies
Enterprise architecture
o Analysis of portfolio of information systems
o Analysis of business processes
o Analysis of organisational structures
o Costs/benefits analysis
o Development and enhancement of IS architecture
o Assistance with the implementation of the architecture
o Architecture maturity assessment
User assistance
o User help and coaching concerning the use of Information Systems;
o Assistance in information system installation for the users;
o Authoring of user documentation;
o Preparation and provision of user training;
o Provision of user information.
Administration
o Configuration of an information system;
o Organisation of an information system helpdesk;
o Reporting of activities;
o Mastering of information sites.
Coordination
o Coordination of user communities;
o Coordination of a development community;
o Integration of developments provided by users communities;
o Provision of user information (e.g. news, FAQ, feedback of requests);
o Information System promotion.
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


User support administration and coordination:
o Organisation of an information system help-desk
o Management of support activities
o Reporting of support activities
o Conception of user documentation
o Organization of the user training
Service organization:
o Support in planning, doing, checking and acting on IT services;
o Support in Service Management.
o Operational management of a service in production
o Management and Coordination of IS deployments
o Coordination of user communication
o IS promotion
IS administration:
o Installation and administration of databases
o Installation and configuration of application modules
o Installation and administration of web sites
o Management of web pages
o Creation and maintenance of site topologies



















GIS developer (GID)
IS tester (TE)
Developer (DV)
IS Consultant (ICO)
This lot may require expertise in the following:


Products and Tools mentioned under 14.5
Frameworks, standards and methodologies:
o Project Management methodologies (e.g. Prince2)
o Agile methodology
o RUP (Rational Unified Process)
o UML (e.g. Rational Rose)
o MS-Project
o Enterprise architecture tools like Metis
o Business process analysis tools like Aris, Casewise
o Quality standards (e.g. ISO 10006, ISO 9000)
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











Lots
o Security standards (e.g. ISO 27000)
Object oriented programing
o OO programing languages;
o Design patterns.
Programing, modelling and mark-up languages
o Microsoft Visual C#;
o Microsoft Visual Basic .Net;
o JavaScript;
o UML;
o XML;
Frameworks for developing Information Systems
o Microsoft .Net Framework (all versions including 2.0 and newer);
Server-side web application development Frameworks
o Asp.Net Web Forms (all versions including 2.0 and newer);
o Asp.Net MVC (all versions including 3.0 and newer);
o Microsoft SharePoint (all versions starting from 2007).
Web technologies
o URL, URI;
o Web services: SOAP, WSDL, REST-compliant web services;
o Web standards (defined by World Wide Web consortium);
o HTML/CSS;
o RSS;
o Semantic web.
JavaScript frameworks
o jQuery;
o Dojo;
o MooTools;
o Other frameworks with similar capabilities.
Database servers
o Microsoft SQL Server (all version from 2005)
o Oracle
o SQL, TSQL query languages to query the databases
Reporting tools
o Microsoft Reporting Services
o Crystal Reports
API exposed by the Microsoft Office suite
o Office automation server
o Office interop assemblies (a list with the existing assemblies can be found here)
o SharePoint Excel Services
o Arc View, Arc Info, Arc GIS
Information Security
o IS Assets Management
o Risk Assessment
o Business Impact Analysis
o Penetration testing
o Ethical hacking
Revision control tools
o Microsoft Team Foundation Server
o CVS
Automated testing
o Code driven testing
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o
 Unit tests
 End to end tests
GUI testing
For off-site projects a specific infrastructure can be needed. The creation of that infrastructure
is under the Contractor responsibility.
12.3.3 Lot 3: On-site or Off-site Information system studies
The service is executed either:


by Contractor’s staff at the Agency’s premises, on the basis of Time And Means orders,
or
outside the Agency’s premises, typically at the Contractor’s premises, on the basis of
Fixed Price or Quoted Time and Means orders.
It may concern all types of Information Systems and all areas.
It includes following activities:




Information System Quality
- Elaborating Information System quality plans;
- Elaborating and performing specific Information System functional and quality
tests;
- Executing Information System development cycle quality control and
evaluation;
- Performing Quality assessments;
- Supporting the elaboration and implementation Service level agreements;
- Assistance in the implementation of the Agency’s project management
methodology;
- Assistance of change management.
Information System Security
- Performing information systems security studies;
- Assessing information system security;
- Risk analysis of IT environment.
Enterprise Architecture
- Elaborating enterprise architecture;
- Design of Information Systems;
- Business case modelling;
- Risk analysis.
Information System Specific studies
- Technical studies;
- Technical evaluations;
- Information System Implementation or deployment studies;
- Information System hosting.
A strong methodology for producing studies is requested.







Business Analyst (BA)
Quality consultant (QC)
IS tester (TE)
Enterprise Architect (EA)
Interface designer (ID)
IS security consultant (SC)
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This lot requires experience with:

Information Systems
- Information System Quality
- Information System Security
- Information System Requirement Analysis
- Information System Testing
- Enterprise Architecture

Languages and Protocols
- UML (e.g. IBM Rational Rose)

Products
- Microsoft Office
- Microsoft Project
- Microsoft Team Foundation Server
- Windows Internet Explorer

Frameworks, Methodologies and Practices
- COBIT version 5 (for IT control objectives)
- ITIL v3 (for Service Management) and/or ISO20000
- PMBOK 4th edition
- CEAF, TOGAF (for enterprise architecture)
- RUP (or a comparable Software Engineering methodology).
- Security Standards (e.g. ISO27000)
Depending on the project, an expertise in products or tools (e.g. listed in 14.5) can be required.
For off-site projects a specific infrastructure can be needed. The creation of that infrastructure
is under the Contractor responsibility.
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12.4 Profiles
12.4.1 Definition of Profiles
For the 3 lots the defined profiles are 25.
Minimum qualifications
Total years of
studies and
experience after
secondary school
Minimum years of
IT Professional
experience
12
6
Business Analyst (BA)
12
6
12
6
8
4
12
6
8
4
Developer (DV)
8
4
Enterprise Architect (EA)
12
6
8
4
GIS developer (GID)
8
4
6
3
8
4
IS Consultant (ICO)
12
6
12
6
IS security consultant (SC)
12
6
12
6
IS tester (TE)
8
4
8
4
12
6
12
6
12
6
8
4
8
4
8
4
Webmaster (WM)
8
4
Profile
Each profile corresponds to a minimum level of qualification made up of:


The total number of years of relevant successful studies and professional experience after
the completion of a secondary school;
The minimum number of years of professional experience within the previous total.
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The minimum level of qualification has to be fulfilled by each person proposed for a given
profile. It corresponds to a profile with the minimum required expertise, independently of the
technological, languages or other requirements needed for particular tasks.
Examples
A Project Manager needs at least 12 years after the secondary school during which the time of
relevant studies and professional experience are taken into account. Within this period, the
duration of professional experience must be at least 6 years
A Senior Analyst/ Developer needs at least 12 years after the secondary school during which the
time of relevant studies and professional experience are taken into account. Within this period,
the duration of professional experience must be at least 6 years.
Remarks:





The normal duration of successful studies is taken into account in the years of studies (for
example 5 years for a master, 3 years for a graduate).
The calculation of the time of studies and professional experience starts from the month of
beginning of higher studies or first relevant professional experience after the completion of
secondary school.
Training during the studies cannot be taken into account in the professional experience.
One given period counts only once as studies or professional experience (even for a person
working during his studies). For example, a person starting higher studies (or starting
working) in 9/2003 cannot have more than a total of 10 years studies and experience in
8/2013.
Each successful year of study is counted as a full year from the starting date of the studies
(e.g. a master degree is counted as 5 years independently of the precise end date of the
studies). Each period of work is counted in years and months.
12.4.2 Description of profiles
For each of these profiles the following information regarding requirements is provided:
Nature of tasks
These are examples of the tasks that will be expected of a
person proposed with the required profile in relation with the
corresponding lot(s). This list is not exhaustive and is to be
regarded as a good indication.
Knowledge and skills
A list of the minimal knowledge and skills that a person with
this profile is expected to possess.
Education and Experience
The required minimal education qualifications and experience
that are required for the profile.
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12.4.2.1 Application Architect / Designer (AAD)
Nature of tasks
Review of the architecture of existing systems
Design and development of component architecture and
building blocks
Analysis of the integration of different information systems
Data analysis and data modelling
Coordination of the implementation of the technical
architecture
Technical interface between the project leaders and the
developers
Production of software architecture documents
Participation in technical working groups, progress meetings
and meetings with the users
Assistance in the testing, the technical documentation, the
deployment, the evaluation and the reporting
In-depth knowledge of Service Oriented Architecture
In depth knowledge of applications design
In depth knowledge of modelling tools
Good knowledge of Object Oriented Programming languages
Good knowledge of Enterprise Architecture
Good knowledge of Relational DBMS
Good knowledge of business process analysis
Knowledge of interoperability technology (e.g. web services,
message oriented middleware, service oriented bus)
Good redaction skills
Ability to give technical presentations
Ability to apply high quality standards
Ability to cope with fast changing technologies used in
application architecture and design
Ability to participate
communication skills
in multi-lingual meetings, good
Capability of integration in an international/multi-cultural
environment, rapid self-starting capability and experience in
working in team
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Minimum 12 years of relevant studies and experience after the
secondary school
Minimum 6 years of IT professional experience
Minimum 2 years’ experience in architecture and design of
information systems
Minimum 2 years’ experience in development of information
systems
Minimum 2 years’ experience with UML or CASE tools
Experience in Service Bus Architecture
Experience with relational databases
Experience in web technologies
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12.4.2.2 Business Analyst (BA)
Nature of tasks
Analysis of Business requirements
Business model analysis
Process analysis
Assistance in Vision documents
Business processes modelling
Functional requirements and business
cases analysis
Risk analysis
In depth knowledge of information
systems matters
In
depth
organization
processes
knowledge
of
large
administrative business
In depth knowledge of modelling tools
Knowledge of business analysis tools
Knowledge of software development
methodologies (e.g. RUP)
Strong capacity in preparing and writing
reports
Strong capacity to give high level
presentations
Ability to participate in multi-lingual
meetings, excellent communicator
Capability
of
working
in
an
international/ multicultural environment
GONCHAROVA
Victoria
(ERA) Minimum 12 years of relevant studies
<Victoria.GONCHAROVA@era.europa.eu>Education and experience after the secondary
and Experience
school
Minimum 6 years of IT professional
experience
Minimum 2 years’ experience
business process analysis
in
Minimum 2 years’
modelling tools
in
experience
Experience in IS consulting and studies
Proven experience with quality and
security procedures
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12.4.2.3 Business Intelligence Analyst (BIA)
Nature of tasks
Design and development of online analytical data processing
(OLAP)
Creation and maintenance of a data warehouse
Gathering business requirements
Development of data mining solutions
ETL processes
Data modelling
Design and development of reporting applications
Physical DB design
DB performance analysis
Writing of technical documentation
Assistance with deployment and configuration of the system
Participation in meetings with the project teams
In-depth knowledge of data warehouse architecture
In-depth knowledge of relational database systems applied to
data warehouse
In depth knowledge of SQL
In depth knowledge of business intelligence reporting tools
Good knowledge of ETL tools
Good knowledge of modelling tools
Good knowledge of online analytical data processing (OLAP)
and data mining tools
application developments
Ability to participate in multi-lingual meetings, ease of
communication
working in team
secondary school
Minimum 6 years of IT professional experience.
Minimum 2 years of experience with Relational Database
Management Systems
Minimum 2 years of experience in Data Warehouse
Experience with BI reporting tools
Experience with ETL tools
Experience with online analytical processing and data mining
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12.4.2.4 Configuration/Deployment Manager (CDM)
Nature of tasks
Software configuration management
Build and continuous integration
Establishment /maintenance s procedures related to
deployment of information systems
Management of development infrastructure (e.g. application
servers)
Release management and controls
Analysis of IS performances
Excellent knowledge of software deployment management
Good knowledge of software release management
Knowledge of RUP and AGILE methodologies
Knowledge of application servers
Knowledge of building and deployment tools (e.g. Microsoft
SCOM)
Knowledge of development tools
Knowledge of RDBMS
Ability to participate in multi-lingual meetings, excellent
communicator
Capability of working in an international/ multicultural
environment
secondary school
At least 1year experience in deployment procedures
Experience in IT quality procedures
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12.4.2.5 Database / Application Administrator (DAA)
Nature of tasks
Database installation, configuration and administration
Database monitoring and tuning
Application installation, configuration and management
Monitoring of application usage and performance
Access management
Writing of database or application procedures manuals,
including disaster recovery plans
Database / application incident management
Coordination of database and application support
In-depth knowledge of DBMS administration
Good knowledge of MS- SQL DBMS
Good knowledge of sql and particularly pl-sql
Experience with ITIL
Experience in user support
Knowledge of operating systems (e.g. Windows, Unix, Linux)
communication
working in team
Able to cope with the fast changing technologies
secondary school
Minimum 2 years’ experience in database or application
management
Experience in support
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12.4.2.6 Database developer (DBD)
Nature of tasks
Design, implementation and maintenance of database layer of
multi-tears applications
Data analysis, data modelling
Development and maintenance of database stored procedures
Database configuration and optimisation
Database integration with applications
Execution of database test programs
Definition and integration of database components
Physical database design
Assistance with deployment and configuration of the Database
Participation in meetings with project teams
In-depth knowledge of relational database systems
Good knowledge of modelling database tools
Good knowledge of stored procedure languages (e.g. pl-sql)
Good knowledge of application development environments
Knowledge of the design and development of web and multitier web applications
communication.
environment, rapid self
secondary school
Minimum 2 years of experience with Relational Database
Management Systems
Minimum 2 years of experience with SQL
Experience with programming languages
Experience with DB modelling tools
Experience in web application development
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12.4.2.7 Developer (DV)
Nature of tasks
Implementation of user requirements
Development and maintenance of software applications
Development and integration of technological components
Implementation and maintenance of database layer of multitiers applications
Prototyping
Execution of test programs
Integration with other applications
Knowledge of application development environments
Knowledge of the design and development of web and multitier applications
Knowledge of modelling tools (e.g. UML)
Knowledge of software development methodologies (e.g. RUP,
AGILE)
Knowledge of relational database systems
Ability to participate in multi-lingual meetings (fluency in
English is a must, in French is preferable) , ease of
communication
Capability of working in team
secondary school
Minimum 2 years of experience with development tools /
environments / languages (e.g. Microsoft Visual Basic, Visual
C#)
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12.4.2.8 Enterprise Architect (EA)
Nature of tasks
Architectural vision and elaboration
Development and enhancement of architecture
Assistance with the implementation of the architecture
Architecture maturity assessment
Analysis of organisational structures
Analysis of information systems portfolio
Analysis of enterprise business processes
Corporate Data flow analysis
IS costs/benefits analysis
In depth knowledge of enterprise architecture
Good knowledge of business processes analysis
Knowledge of software maturity models
Strong capacity in writing and presenting studies
communicator.
environment
secondary school
Strong experience in consulting
Good Experience in enterprise architecture models and tools
Experience in business processes modelling
Proven experience with quality procedures
Strong experience in the realization of studies
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12.4.2.9 Front-end developer (FED)
Nature of tasks
Programming/maintenance of presentation layer of multi-tier
applications
Design and development of application for mobile devices
(tablets, smartphones…)
Design and development of user interfaces for PCs, tablets,
smartphones
Design and development of Rich Internet applications
User ergonomics
Testing of web applications
Installation and configuration of web applications
Migration and updates of web applications
Creation of on-line help in information systems
Participation in meetings with project teams
Good knowledge of the design and development of web
applications
Good knowledge of web application development frameworks
Good knowledge of scripting languages
Knowledge of Rich Internet Application technologies
Knowledge of web technologies and standards (e.g. HTML5,
XML)
Knowledge of relational databases
Knowledge of
programming
tablet
and
smartphone
applications
communication
working in team
secondary school
Strong experience in scripting languages (ColdFusion, JSP…),
web tools and technologies (HTML5, AJAX, JQUERY, XML...)
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12.4.2.10
GIS developer (GID)
Nature of tasks
Design and construction of Geographical Information Systems
Technical assistance for the use of GIS software
Implementation of geospatial analysis tools
Prototyping
Assist with evaluating and testing products delivered by other
teams to ensure that they conform to the requirements and
methodology
In depth knowledge of GIS software and tools
In-depth knowledge of relational database systems
Good knowledge of geospatial data analysis
Good knowledge of programming languages
Good knowledge of the design and development of web and
multi-tier web applications
Good knowledge of modelling tools (e.g. UML)
communication
working in team
secondary school
Minimum 2 years experience in one or more of the following
GIS tools (e.g. ARC VIEW, ARC INFO, ARC GIS)
Minimum 2 years of analysis and programming experience
Experience with Relational Database Management Systems
Experience with SQL
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12.4.2.11
Lots
Nature of tasks
Analysis of the user interface requirements
User interface design specifications
Design and development of user interfaces
Elaborate navigation mapping design
Good knowledge of user interface ergonomics
Knowledge of design and graphical tools
Knowledge of web technologies and standards
English is a must), excellent communicator
environment
secondary school
Minimum 3 years of IT professional experience (e.g. with web
interface design or graphical design)
Minimum 1 year experience with graphical interface design, or
web tools technologies and standards (e.g. HTML, XML, Flash)
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12.4.2.12
Interface designer/ Developer (IDD)
Nature of tasks
Analysis of the user interface requirements
User interface design specifications
Design and development of user interfaces
Elaborate navigation mapping design
Good knowledge of user interface ergonomics
Knowledge of design and graphical tools
Knowledge of web technologies and standards
English is a must), excellent communicator.
environment
secondary school
Minimum 4 years of IT professional experience (e.g. with web
interface design or graphical design)
Minimum 2 years experience with graphical interface design,
or web tools technologies and standards (e.g. HTML, XML,
Flash)
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12.4.2.13
Lots
IS Consultant (CO)
Nature of tasks
Provision of advice and assistance in any area associated with
the procurement, provision, delivery, maintenance,
deployment, hosting, effective use of information systems and
their environments
Provision of quality plans, service level agreements, quality
control and evaluation, quality assessments or other quality
matters associated with information systems projects
Functional requirements and business process modelling and
analysis
Management of quality tests
Assistance in the implementation of project management
methodology
Provision of security studies, security assessments or other
security matters associated with information system projects
Elaboration of Enterprise Architecture
Elaboration of vision documents
Risk analysis
Provision of technical studies, technical expertise, technical
evaluations in relation with information systems
In depth knowledge of information systems matters
In depth knowledge in IT consulting matters
Knowledge of software development methodologies (e.g. RUP)
Strong capacity in preparing and writing studies
Strong capacity to give high level presentations
Ability to apply high quality procedures
English is a must), excellent communicator
environment
Minimum 12 years of relevant studies and/or experience after
the secondary school (overall encompassing all of the
"Knowledge and skills" domains above)
Minimum 4 years of practical experience in IT consulting (e.g.
quality, security, requirement analysis, enterprise architecture,
technical domain), or with project methodologies (e.g. RUP),
with COBIT, with modelling tools (e.g. UML), business analysis
tools or specific technologies
Minimum 2 year of practical experience with quality
procedures
Minimum 2 year of practical experience in the realization of
studies
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12.4.2.14
Nature of tasks
IS production and Service management
Organization , implementation and maintenance of IS support
Coordination of production and support teams
Coordination with the project teams
Follow-up of service quality
Management and follow-up of user requests
Guidance regarding the use of information systems
Management of incidents related to information systems,
organization of the reporting
Conception and organization of user documentation for
information systems
Conception and management of IS training
Participation in user, service and project meetings
Proven knowledge in end user assistance or support of
information systems
Excellent knowledge of ITIL (that can be demonstrated by a
valid certificate in at least "ITIL Intermediate Level", or
equivalent)
Good IT skills
Excellent communication / writing skills
Good reporting methods
Ability to give presentations
Ability to participate in multi-lingual meetings, good
communication skills (fluency in English is a must)
Capability of working in team; leadership capability
Able to cope with the needs of multi-language site deployment
Minimum 4 years overall of relevant professional experience
encompassing all of the following domains: user support,
training or documentation writing Minimum 1 year of practical
experience in applying ITIL best practices.
Minimum 2 year of practical experience with quality
procedures
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12.4.2.15
Lots
IS Security Consultant (SC)
Nature of tasks
Provision of security studies associated with information
system projects
Security assessments of information systems
Security gap analysis
Evaluations of security products and tools for information
systems
Assistance in the implementation of IS security policies
Security specifications for information systems
Management of security tests
Provision of security audits of databases
In depth knowledge of information systems security
Good knowledge of IT security standards
Knowledge of security management methodologies and tools
Good experience with quality procedures
Experience in process and requirement analysis
Strong capacity to give high level presentations
communicator
environment
secondary school
Strong experience in IT security
Experience with security risk management and tools (e.g. ISO
27000,CRAMM,EBIOS)
Proven experience with quality procedures
Strong experience in the realization of studies
A security clearance can be required
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12.4.2.16
Nature of tasks
Organization , implementation and maintenance of IS support
Coordination of support teams
IS Service management
Coordination with the project teams
Coordination of wiki sites, collaborative sites or social networks
Follow-up of service quality
Management and follow-up of user requests
Guidance regarding the use of information systems
Management of incidents related to information systems;
Conception and organization of user documentation for
information systems
Conception and management of IS training
Participation in user, service and project meetings
Proven knowledge in end user assistance or support of
information systems
Excellent knowledge of ITIL
Good IT skills
Knowledge of wiki, collaborative sites and social networks
Good reporting methods
Ability to give presentations
Ability to participate
communication skills
in multi-lingual meetings, good
Capability of working in an international/multi-cultural
working in team; leadership capability
secondary school
Minimum 4 years of relevant professional experience in user
support, training or documentation writing.
Experience with ITIL
Experience with quality procedures
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12.4.2.17
Lots
IS Tester (TE)
Nature of tasks
Definition of test plans
Definition of test cases
Construction of test scenarios and scripts
Tests coordination and execution
Reporting of test results
Proven knowledge of testing technologies and tools
working in team
Good communication skills
Aptitudes in reporting
secondary school
Minimum 2 year of IS testing experience
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12.4.2.18
Nature of tasks
User guidance and support regarding the use of information
systems
Follow-up of incidents related to information systems
Follow-up of user requests
Follow-up of bug reports
Writing user manuals for information systems
Writing IS on-line help
Writing web documentation
Prepare, and give as a trainer, training courses on information
systems
Proven knowledge in end user assistance and support of
information systems
Good IT skills
English is a must)
Able to use the office automation tools used at the Agency
(e.g. MS-Office)
secondary school
Minimum overall 2 years of practical experience with specific
support tools or techniques, with ITIL, with documentation
writing, or training
ERA/2014/12/RSU/OP
Page 75/102
12.4.2.19
Lots
Nature of tasks
Manage the implementation of information systems to meet
identified business needs, acquiring and utilising the necessary
resources and skills, within agreed parameters of cost,
timescales, and quality
Give proposals for project strategies, planning, definition of
tasks and deliverables, review of project deliverables, quality
control, risk analysis and management, status reports, problem
reporting and management systems, follow up and
organisation
Guide the team in charge of project activities and review their
deliverables
Participate in functional working groups and progress meetings
Estimate costs, timescales and resource requirements for the
successful completion of each project to agreed terms of
reference
Prepare and maintain project and quality plans and tracks
activities against the plan, provide regular and accurate reports
Monitor costs, timescales and resources used, and take action
where these deviate from agreed tolerances. Ensure that
delivered systems are implemented within these criteria
Manage the change control procedure gaining agreement for
revisions to the project from project sponsors
Provide effective leadership for the project team ensuring that
team members are motivated and constantly developing their
skills and experience
knowledge and skills
Ability to manage project(s)
Good knowledge of project management standards and
methodologies
Usage of project management tools.
Good technical knowledge on the projects aspects.
Good reporting methods.
Ability to give presentations.
Ability to apply high quality standards to all tasks
Ability to participate in multi-lingual meetings, good
communication skills.
Capability of working in an international/multi-cultural
working in team, understanding the needs, objectives and
constraints of those in other disciplines and functions.
Leadership capability.
Page 76/102
ERA/2014/12/RSU/OP
Lots
ERA/2014/12/RSU/OP
Minimum 12 years of relevant studies and/or experience
(overall encompassing all of the "Knowledge and skills"
domains above) after the secondary school
Minimum 6 years of IT professional experience (overall
encompassing at least half of the "Knowledge and skills"
domains above, but including "Ability to manage project(s) in
all cases).
Minimum 2 years of experience with a project management
methodology (e.g. Prince2)
Minimum 2 years’ experience in RUP or another software
development process methodology
Experience with quality procedures. (e.g. ISO 10006:2003)
Page 77/102
12.4.2.20
Lots
Nature of tasks
Elaboration and maintenance of IS quality control procedures
Provision of quality plans and service level agreements,
IS Quality control and evaluation
Provision of quality studies, quality assessments or other
quality matters associated with information system projects
Definition, elaboration and management of quality tests
Advice on quality improvements
Assistance in the implementation of project management
methodology
Risk analysis
In-depth knowledge of IS quality assurance and quality control
In-depth experience with quality procedures
Good knowledge of the CMMI (Capability Maturity Model
Integration)
Good knowledge of testing methodologies and tools
Good knowledge of information systems lifecycle
Good knowledge in IT consulting matters
Knowledge of software development methodologies (e.g. RUP)
Strong capacity to give high level presentations.
communicator.
environment
secondary school
Strong experience in IT Quality Assurance and Quality Control
Proven experience
10006:2003)
Page 78/102
with
quality
procedures
(e.g.
ISO
ERA/2014/12/RSU/OP
Lots
12.4.2.21
Senior Analyst Developer (SAD)
Nature of tasks
Analysis of requirements and modelling of Information Systems
Development and maintenance of software applications
Development and integration of technological components
Design, implementation and maintenance of database layer of
multi-tears applications
Implementation of user requirements
Prototyping
In depth knowledge of application development environments
Good knowledge of the design and development of web and
multi-tier applications
Good knowledge of modelling tools (e.g. UML)
Knowledge of software development methodologies (e.g. RUP,
AGILE)
Knowledge of relational database systems
Ability to participate in multi-lingual meetings( fluent
command of English is a must, of French is recommendable),
ease of communication
Minimum 6 years of IT professional experience (overall
encompassing at least half of the first six "Knowledge and
skills" domains above)
Minimum 4 years of analysis and programming
Minimum 2 years of experience with DBMS
Experience with UML or case tools
Experience with relational databases
Experience in internet application development
ERA/2014/12/RSU/OP
Page 79/102
12.4.2.22
Lots
Nature of tasks
Writing technical documentation for information systems
during their development
Integration of on-line help in information systems
Creation and design of on-line documentation
Verification of the technical documentation against
applications
Documenting the programs
Technical assistance of support teams
Technical training of support teams
Good writing and communication skills
Good IT skills
Able to use the office automation tools used in the Commission
(e.g. MS-Office)
Programming and web interfaces knowledge
English is a must, in French is preferable), ease of
communication
Minimum 4 years of relevant professional experience
Minimum 2 year experience in information systems
Page 80/102
ERA/2014/12/RSU/OP
Lots
12.4.2.23
Nature of tasks
Writing user manuals for information systems
Writing IS on-line help
Writing web documentation
Prepare and give training courses on information systems
Excellent writing and communication skills
Knowledge in end user assistance of information systems
General IT skills
working in team.
Ability to participate in multi-lingual meetings
Good knowledge of presentation tools (e.g. PowerPoint)
Good knowledge of MS-Office.
Knowledge of web languages or tools (e.g.. html, flash)
Minimum 4 years of relevant professional experience
Minimum 2 year experience with one or more of the following:
documentation writing or training, or office automation or
presentation tools (e.g. word, PowerPoint)
ERA/2014/12/RSU/OP
Page 81/102
12.4.2.24
Lots
Nature of tasks
Creation of a detailed site topology
Staging of web sites
Installation and support of web sites
Creation and management of wiki or collaborative sites
Implementation of social and collaborative solutions
Ensure coherence of the logical and physical structure of web
sites, web pages and of navigation methods
Writing web procedure manuals
Good knowledge of web environment
Good knowledge of wiki, collaborative sites and social
networks
Proven conceptual understanding of content structuring,
storage, access and presentation elements
communication
working in team
Able to cope with the fast changing technologies used in web
site management
secondary school
Minimum 2 years’ experience in web site management
Experience in web site management and/or support and
related tools
Page 82/102
ERA/2014/12/RSU/OP
Lots
12.4.2.25
Webmaster (WM)
Nature of tasks
Creation of a detailed site topology.
Staging of web sites.
Installation and support of web sites
Creation and management of wiki or collaborative sites
Ensure coherence of the logical and physical structure of web
sites, web pages and of navigation methods
Good knowledge of web environment
Good knowledge of wiki, collaborative sites and social
networks
Proven conceptual understanding of content structuring,
storage, access and presentation elements
communication (fluency in English is a must)
Able to cope with the fast changing technologies used in web
site management
secondary school
Minimum 2 years’ experience in web site deployment
Experience in web site management and/or support and
related tools
ERA/2014/12/RSU/OP
Page 83/102
Reporting
13 Reporting
The Contractor offering services must provide monthly reports to the responsible service
manager at the Agency, in the layout as given below.
The report, with complete and accurate information at the end of the previous month, must be
delivered at least on the 16th of the ongoing month.
The monthly report will include:




A summary of the activities;
Data on the request processing and specific contracts from the start of the framework
contract;
The values of the SLA Quality Indicators;
The risks identified and the problems encountered.
The data on the request processing and specific contracts will have the following content and
will be provided in a format indicated by the Agency.2
The content and layout requirements of the report may evolve to better suit Agency needs. This
evolution, if necessary, will be handled in collaboration with the Contractor.
The reporting templates are in the following pages.
2
Currently, via e-mail in a Microsoft Office Excel file format. The format may be changed,
if needed.
Page 84/102
ERA/2014/12/RSU/OP
Reporting
13.1 Request Processing and Specific Contracts Data
This information shall be included in every report sent by the Contractor.
Framework Contract N°:
Click here to enter text.
ESP-EISD 5 – Lot N°:
Contractor:
Date sent:
Click here to enter a date.
Report for month:
Contact Person:
Name: Click here to enter text.
Phone: Click here to enter text.
E-mail: Click here to enter text.
e-mail: Click here to enter text.
ERA/2014/12/RSU/OP
Page 85/102
Call for Tenders No. ERA/2014/12/RSU/OP
Reporting
13.2 Request Processing
The requests must be entered in the order of their reception. Enter only one row for each request (and if necessary complete missing information in the next
report).
The columns marked (RF) can be filled-in upon reception of the Request Form.
Contractor’s ID Request
Form ID
(if
extension:
indicate
ext. and
reference of
initial
order)
Request
date
Order type3
Receipt
confirmation
date
(RF)
(RF)
(RF)
(RF)
(RF)
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enter text.
Click here to
enter text.
Click here Choose an item.
to enter a
date.
Click here to Click here to Click here Click here Click here to Click here to
enter a date.
enter a date.
to enter a to enter a enter
a enter
a
date.
date.
date.
date.
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enter text.
Click here to
enter text.
to enter a
date.
enter a date.
enter a date.
a enter
a
date.
date.
date.
date.
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enter text.
Click here to
enter text.
to enter a
date.
enter a date.
enter a date.
a enter
a
date.
date.
date.
date.
3
Confirmation
sent to the
Agency
Y/N date
(specified
in Request
Form)
(RF)
Y/N sent
to the
Agency
Candidate
list or offer
date
(specified in
Request
Form)
Candidate
list or offer
date sent to
the Agency
(RF)
1 = Time and Means; 2 = Fixed Price; 3 = Quoted Time and Means
Page 86/102
ERA 2015 01 OP
Reporting
13.3 Request History for Time and Means Orders
Enter one row for each person that has been proposed for working on the contract. Update the report when the status changes.
If the status of the request is such that no persons have been proposed, enter one row leaving the “Name of person proposed” and “Staff type” columns empty.
Contractor’s
ID
Request
Form ID
Type4
Date Request
Form
received
Status5
Name
of person
proposed
Name of
subContractor
(if applicable)
Profile6
Total
number
of days
(for each
person)
Staff type7
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enter text.
Click here to
enter text.
Choose an
item.
Click here to
enter a date.
Choose an
item.
Click here to
enter text.
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enter text.
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item.
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enter text.
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item.
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enter text.
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enter text.
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item.
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enter a date.
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item.
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enter text.
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enter text.
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item.
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enter text.
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item.
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enter text.
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enter text.
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item.
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enter a date.
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item.
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enter text.
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enter text.
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item.
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enter text.
Choose an
item.
4
1 = New Request; 2= Extension of a Previous Request.
5
1 = Acknowledged Receipt; 2 = Willing to Make an Offer; 3 = Declined to Make an Offer; 4 = Candidate(s) Proposed; 5 = Candidate Accepted; 6 = Candidate or Offer not Accepted;
7 = Request Form Withdrawn by the Agency; 8 = Unknown or Other Status.
6
Project Manager (PM); Analyst (AN); Senior Analyst-Programmer (SAP); Analyst-Programmer (AP); Programmer (PR); Junior Programmer (JPR); Interface Designer (ID); Technical
Writer (TW); IS Senior Consultant (SCO); IS Consultant (CO); IS Tester (TE); IS User Assistant (UA); IS Junior User Assistant (JUA); Webmaster (WM); IS Coordinator (CD).
7
1 = Permanent Staff; 2 = Non-Permanent Staff.
ERA 2015 01 OP
Page 87/102
Reporting
13.4 Request History for Fixed Price Orders
Enter one row for each proposed Project Manager. Update the report when the status changes.
If the status of the request is such that no offer has been proposed, enter one row leaving the “Name of Project Manager” column empty.
Type8
Date Request
Form received
Click here to enter Click here to
text.
enter text.
Choose an item.
text.
enter text.
Contractor’s ID
Request Form
ID
Status9
Name
of person
proposed
Name of
subContractor
(if applicable)
Name of
Project Manager
Click here to enter Choose an item.
a date.
Click here to
enter text.
Click here to enter
text.
Click here to enter
text.
Choose an item.
a date.
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enter text.
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text.
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text.
text.
enter text.
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a date.
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enter text.
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text.
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text.
text.
enter text.
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a date.
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enter text.
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text.
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text.
text.
enter text.
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a date.
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enter text.
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text.
Click here to enter
text.
8
9
1 = Acknowledged Receipt; 2 = Willing to Make an Offer; 3 = Declined to Make an Offer; 4 = Candidate(s) Proposed; 5 = Candidate Accepted; 6 = Candidate or Offer not Accepted;
7 = Request Form Withdrawn by the Agency; 8 = Unknown or Other Status.
Page 88/102
ERA 2015 01 OP
Reporting
13.5 Request History for Quoted Time and Means Orders
Enter one row for each profile mentioned in the contract. Update the report when the status changes.
Contractor’s ID
Request Form
ID
Type10
Date Request
Form received
Status11
Name of
subContractor
(if applicable)
Profile12
Total number
of days
(for each
person)
Staff type13
Click here to
enter text.
Click here to
enter text.
Choose an
item.
Click here to
enter a date.
Choose an item.
Click here to
enter text.
Choose an item.
Click here to
enter text.
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item.
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enter text.
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enter text.
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item.
Click here to
enter a date.
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enter text.
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enter text.
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item.
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enter text.
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enter text.
Choose an
item.
Click here to
enter a date.
Choose an item.
Click here to
enter text.
Choose an item.
Click here to
enter text.
Choose an
item.
10
11
1 = Acknowledged Receipt; 2 = Willing to Make an Offer; 3 = Declined to Make an Offer; 4 = Candidate(s) Proposed; 5 = Candidate Accepted; 6 = Candidate or Offer not
Accepted; 7 = Request Form Withdrawn by the Agency; 8 = Unknown or Other Status.
12
13
1 = Permanent Staff; 2 = Non-Permanent Staff.
ERA 2015 01 OP
Page 89/102
Reporting
13.6 Specific Contracts for Time and Means Orders
Enter one row for each person related to the Specific Contract. The status and the number of days performed must be updated each month. If a person is replaced
a new line has to be added for the new person.
Contractor’s
ID
Request
Form ID
Specific
Contract (SC)
N° and date
of signature
Type14
Status15
Name
of person
working on
the contract
Name of
subContractor
(if applicable)
Profile16
Total
number
of days
Number
of days
performed
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to
enter a date.
Choose an
item.
Choose an
item.
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enter text.
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enter text.
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item.
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enter text.
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enter text.
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enter text.
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enter text.
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enter text.
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enter a date.
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item.
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item.
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enter text.
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enter text.
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item.
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enter text.
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enter text.
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enter text.
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enter text.
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enter text.
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enter a date.
Choose an
item.
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item.
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enter text.
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enter text.
Choose an
item.
Click here to
enter text.
Click here to
enter text.
14
1 = New Time and Means; 2 = Extension of Time and Means; 3 = New Quoted Time and Means; 4 = Extension of Quoted Time and Means.
15
1 = Started without Known Issues or Problems; 2 = Person not Available at Start of the Contract; 3 = Person Left and not yet Replaced; 4 = ERA asked a Replacement for this
Person; 5 = Replacement Person; 6 = Other Issues or Problems; 7 = Finished.
16
Page 90/102
ERA 2015 01 OP
Reporting
13.7 Specific Contracts for Fixed Price Orders
Enter one row for each Specific Contract. The status must be updated to reflect the reality.
Contractor’s ID
Request Form ID
Specific Contract (SC)
Status17
N° and date of Signature
Name of SubContractor
(if applicable)
Name of the Project
Manager
Click here to enter a
date.
Choose an item., Click
here to enter text.
date.
here to enter text.
date.
here to enter text.
date.
here to enter text.
date.
here to enter text.
17
1 = Started (Specify the Date); 2 = Finished (Specify the Date); 3 = Partially Accepted (at least one Deliverable has been Accepted); 4 = Fully Accepted (All Deliverables Accepted);
5 = Known Issues or Problems (Specify)
ERA 2015 01 OP
Page 91/102
Reporting
13.8 Specific Contracts for Quoted Time and Means Orders
Enter one row for each Specific Contract. The status must be updated to reflect the reality.
Contractor’s ID
Request Form ID
Specific Contract
(SC) N° and date of
Signature
Status18
Profile19
Total number
of days
(for each person)
Name of
SubContractor
(if applicable)
Click here to enter
text.
Click here to enter
text.
Click here to enter
text.
date.
Choose an item.,
Click here to enter
text.
Choose an item.
Click here to enter
text.
Click here to enter
text.
Click here to enter
text.
Click here to enter
text.
Click here to enter
text.
date.
Choose an item.,
Click here to enter
text.
Choose an item.
Click here to enter
text.
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text.
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text.
Click here to enter
text.
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text.
date.
Choose an item.,
Click here to enter
text.
Choose an item.
Click here to enter
text.
Click here to enter
text.
18
1 = Started (Specify the Date); 2 = Finished (Specify the Date); 3 = Partially Accepted (at least one Deliverable has been Accepted); 4 = Fully Accepted (All Deliverables Accepted);
5 = Known Issues or Problems (Specify)
19
Page 92/102
ERA 2015 01 OP
Reporting
Click here to enter
text.
Click here to enter
text.
Click here to enter
text.
date.
Choose an item.,
Click here to enter
text.
Choose an item.
Click here to enter
text.
Click here to enter
text.
13.9 Requests and Offers Summary
Give cumulate value from the start of the contract.
Year-Month
Number of
Requests
received
Number of
offers accepted
by the Agency
Number of
offers declined
by the Agency
Number of
offers refused
by the Agency
Number of
requests
withdrawn by the
Agency
Number of
offers in
Progress
Number of
offers with
unknown status
date.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to enter
text.
Click here to
enter text.
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enter text.
date.
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enter text.
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enter text.
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enter text.
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enter text.
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text.
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enter text.
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enter text.
date.
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enter text.
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enter text.
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enter text.
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enter text.
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text.
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enter text.
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enter text.
date.
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enter text.
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enter text.
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enter text.
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enter text.
Click here to enter
text.
Click here to
enter text.
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enter text.
date.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to enter
text.
Click here to
enter text.
Click here to
enter text.
ERA 2015 01 OP
Page 93/102
13.10
Reporting
New Specific Contracts
Give the values related to each month.
Year-Month
Number of new
Specific
Contracts
Number of
Time and
Means
contracts
Number of
Quoted Time
and Means
contracts
Number of
Fixed Price
contracts
Number of
Subcontracting
Number of
permanent staff
working in
Time and Means
Number of
non-permanent
staff working in
Time and Means
Click here to
enter a
date.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to enter
text.
Click here to enter
text.
Click here to
enter a
date.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to enter
text.
Click here to enter
text.
Click here to
enter a
date.
Click here to
enter text.
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enter text.
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enter text.
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enter text.
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text.
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text.
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enter a
date.
Click here to
enter text.
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enter text.
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enter text.
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enter text.
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text.
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text.
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enter a
date.
Click here to
enter text.
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enter text.
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enter text.
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enter text.
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text.
Click here to enter
text.
Page 94/102
ERA 2015 01 OP
Reporting
13.11
Specific Contracts in Progress
Give the figures at the end of the month.
YearMonth
Number of
Specific
Contracts in
progress
Number of
Time and
Means
contracts in
progress
Number of
Quoted
Time and
Means
contracts
Number of
Fixed Price
contracts in
progress
Number of
Subcontracting
Number of
permanent
staff working
in
Time and
Means
Number of
nonpermanent
staff working
in
Time and
Means
Number of
replacements (in
Time and Means)
Number of
Specific
Contracts
finished
during the
month
Click
here to
enter a
date.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to
enter text.
Click here to enter
text.
Click here to
enter text.
ERA 2015 01 OP
Page 95/102
Annexes
14 Annexes
14.1 Request Form – Time and Means
Request Form
Time and Means (TM)
ESP-EISD 5
Development
Request Form ID:
Lot N°:
Choose an item.
From:
To:
Contact person:
Click here to enter
text.
Phone N°: Click here to enter text.
Date:
date.
E-mail N°:
Contractor:
Click here to enter
text.
Contact person:
Click here to enter
text.
E-mail N°:
Description of required service
Tasks:
(reference to
attached Technical Annex)
Profile(s):
Choose an item.
Choose an item.
N° of days:
...
Choose an item.
Choose an item.
N° of days:
...
Choose an item.
Choose an item.
N° of days:
...
Expertise required:
(reference to attached
Technical Annex)
Required start date:
Y/N Date:
Offer date
– candidate list date:
Signature:
Note: this Request Form does not constitute any firm order until such time as a contractual
document, signed by the Agency, has been received by you.
Page 96/102
ERA 2015 01 OP
Annexes
14.2 Request Form – Fixed Price
Request Form
Fixed Price (FP)
ESP-EISD 5
Development
Request Form ID:
Lot N°:
Choose an item.
From:
To:
Contact person:
Click here to enter
text.
Phone N°:
Date:
date.
E-mail N°:
Contractor:
Click here to enter
text.
Phone N°:
Contact person:
Click here to enter
text.
E-mail N°:
Specifications:
(reference to
Expected start date:
Delay for delivery:
(e.g. in months)
Expertise required:
Technical Annex)
Y/N Date:
Expected offer date:
(optional)
Signature:
ERA 2015 01 OP
Page 97/102
Annexes
14.3 Request Form – Quoted Time and Means
Request Form
Quoted Time and Means (QTM)
ESP-EISD 5
Development
Request Form ID:
Lot N°:
Choose an item.
From:
To:
Contact person:
Click here to enter
text.
Date:
date.
E-mail N°:
Contractor:
Click here to enter
text.
Contact person:
Click here to enter
text.
E-mail N°:
Tasks:
(reference to
Profile(s):
Choose an item.
Choose an item.
N° of days:
...
(optional)
Choose an item.
Choose an item.
N° of days:
...
Choose an item.
Choose an item.
N° of days:
...
Expertise required:
Technical Annex)
Required start date:
Y/N Date:
Offer date
– candidate list date:
Signature:
Page 98/102
ERA 2015 01 OP
Annexes
14.4 Acceptance/Refusal Form
Offer Acceptance/Refusal
ESP-EISD 5
Development
Request Form ID:
Lot N°:
Choose an item.
Your offer reference:
From:
Contact person:
Click here to enter
text.
Phone N°:
Date:
date.
E-mail N°:
Contractor:
Click here to enter
text.
Phone N°:
Contact person:
Click here to enter
text.
E-mail N°:
To:
Your offer
is:
Accepted and will be used for the establishment of a Specific Contract.
(for a Time and Means mention: the profile, the name and the number of days;
for a Quoted Time and Means mention: the profile and the number of days
for a Fixed Price mention: the deliverables or work packages)
Refused, for the following reasons:
(reference to document attached)
Signature:
ERA 2015 01 OP
Page 99/102
Annexes
14.5 Indicative List of Current Products
The following list is based on the current product list at the Agency and can evolve.
Note that this list is not exhaustive and has to be considered as indicative for the purpose of the
ESP-EISD 5 call for tenders.


Operating systems
-
Workstations
-
 Windows 8;
 Windows 7;
 Windows XP.
Mobile devices
-
 iPhone 5;
 iPhone 6;
 iPad;
 Android.
Servers
 Windows 2003;
 Windows 2008;
 Windows 2012.
Office Automation and Document Management
-
Architectural specifications
-
 Adobe PDF 1.5;
 CSS 2.0;
 CSS 3.0;
 HTML 4.01;
 HTML 5;
 XHTML 1.0;
 OLE 2.0;
 SGML;
 Unicode.
Office Automation Suites

Microsoft Office 2007/2010/2013
-
Personal Information Managers
-
 Microsoft Office Outlook 2007/2010/2013.
Diagraming tools
-
 Microsoft Office Visio 2007/2010/2013.
Document authoring tools
-
 Adobe Reader 9;
 Acrobat V.9 Pro.
HTML Authoring tools



Page 100/102
Microsoft Expression;
Microsoft Office SharePoint 2007/2010;
Microsoft Office SharePoint Designer 2007/2010;
ERA 2015 01 OP
Annexes
-
 Microsoft SharePoint 2010;
 Microsoft SharePoint Designer 2010.
Web Editors
-
 Dreamweaver MX;
 Microsoft Expression;
 Microsoft Office SharePoint 2007/2010;
 Microsoft Office SharePoint Designer 2007/2010;
 Microsoft SharePoint 2010;
 Microsoft SharePoint Designer 2010.
Web Content Management Tools
-
 Microsoft Expression;
 Microsoft Office SharePoint 2007/2010.
 Microsoft SharePoint 2010.
Web Browsers
-
 Windows Internet Explorer 8/9/10.
Project Management






Microsoft Office Project 2007/2010/2013;
Microsoft Office Project Server 2007/2010;
Microsoft Office Project Portfolio Server 2007/2010;
Back Office Management
-
Database Management Systems
-
 Microsoft SQL Server 2005/2008/2012.
Document and Content Management
-
 Microsoft Office SharePoint 2007/2010/2013;
 Microsoft SharePoint 2010.
Configuration and Change Management tools
-
 IBM Rational ClearCase;
 IBM Rational ClearQuest;
 Microsoft Team Foundation Server 2010;
 Microsoft Visual SourceSafe.
Information System Development Methodologies
-
 RUP@EC (RUP based);
 Agile RUP@EC.
Case Tools
 IBM Rational Rose;
 IBM Rational RequisitePro;
 IBM Rational SoDA.
Development
-
Programming Languages



ERA 2015 01 OP
ASP.NET;
JavaScript;
Microsoft Silverlight;
Page 101/102


-
 Microsoft Visual Basic;
 Microsoft Visual C#.
4th Generation Languages and Development Environments
-
 Microsoft Visual Basic 6.0;
 Microsoft Visual Studio 2010/2013;
 Microsoft Office Access 2007/2010/2013.
Web Servers
-
 Apache Web Server 1.3;
 Microsoft Internet Information Services 6.0/7.5.
Advanced Query, Reporting and ETL Tools
-
 Business Objects 6.5;
 Business Objects Data Integrator;
 Microsoft SQL Reporting Services.
XML Tools
 XML Spy;
 UltraEdit.
Systems Management and operation
-
Microsoft System Center Operations Manager 2007/2010/2012;
-
Microsoft System Center Configuration Manager 2007/2010/2012.
Email servers
-


Microsoft Exchange 2010.
Relational Database Servers
-

Annexes
Microsoft SQL Server 2008/2012.
Service Management toos
-
Manage Engine Service Desk Plus;
-
LANDesk Service Desk Suite.
Virtualization technology
-
VMWare ESX
-
VMWare vSphere
Page 102/102
ERA 2015 01 OP

Service Requirements - European Railway Agency

Transcription

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