DO YOU FIT THE BILL?

J O IN
WANTED!
Quality Franchise Business Partners to join the Eagle Boys team and help us deliver
happiness around Australia through delicious food and exceptional service in their
local community.
DO YOU FIT THE BILL?
• Do you love speaking to people, helping them out, getting out there and aspire
to be a business leader in your local community?
• Will you commit yourself full-time to your business and are not looking for an
easy investment opportunity?
• Do you have financial backing or the ability to get it?
• Do you love leading a team of passionate staff members, motivating them and
driving the very best in customer service with a smile?
• Are you happy, energetic and like to take a hands-on approach?
If thi s so un ds like yo u, t u r n t h e p a g e !
T H A T ’ S R I G H T, S M O O T H S U M P T U O U S S T R I N G S O F
MOZZARELLA CHEESE THAT MAKE OUR CUSTOMERS
T A S T E B U D S V E R Y, V E R Y H A P P Y.
Our brand promise is to make Eagle Boys
customers the happiest customers in
Australia and by customers that means
everyone who is part of the Eagle Boys
team – from our customers and store
staff to our Franchise Business Partners
and CEO. That’s what we’ve always
been about and what we continue to
deliver – 26 years after our launch.
Eagle Boys started operating in 1987 as one
small store in Albury, NSW. In the exciting years
since, we’ve rolled, topped and baked our way to
become one of Australia’s most loved brands.
After initially employing a strategy of expanding
into the under-serviced regional towns of New
South Wales and Queensland, we’ve continued
to succeed in all kinds of markets by focusing on
the basics of local ownership, great service and
value for money quality products.
We are all about the locals. Being a part of the
fabric of our local communities is what every
Eagle Boys store is all about – from supporting
the local kids softball team to providing pizza
for the primary school P&C meeting – we are
Australian, local and proud of it.
Headquartered in Brisbane, Eagle Boys has
remote, regional and metropolitan stores across
Australia, Papua New Guinea and India - serving
up our delicious food, with a beaming smile to
hungry families across the globe.
WHY
EAGLE BOYS
IS THE
FIRST CHOICE
IN FOOD
FRANCHISING
1. Cost-effective entry price
We keep costs down and pass on savings
to Franchise Business Partners to ensure
this start-up is the lowest possible cost.
2. Store location and building program
Eagle Boys Pizza will assist you with
store location, design, fit-out and layout
– all tailored to the needs of your local
community, from drive-thru to dine-in and
metro to remote.
3. Franchise Business Partner training
A complete training program is coordinated and structured to suit your
specific training needs. Your training will
include in-house administration, marketing,
operations, management and staff training.
4. Team selection and training
Selecting and employing the right people to
run a successful business is a big task. We
provide you with staff recruitment criteria
and guidelines, along with assistance from
our National Support Office team.
5. We’re always right beside you
Our Operations Team works with
you and provides assistance leading
up to and after your store opens.
Our support doesn’t stop there.
Your local Business Development
Manager from our Operations Team
will support your day-to-day needs
and access to all areas of National
Support Office is always available to
support and coach you to succeed.
6. Regular visits from Support
Office team members
A dedicated Business Development
Manager will visit your store on a
regular basis. They will coach you
to improve your sales, profitability
and general management along
with improving communications
and standards. This not only helps
you, but also ensures the Support
Office is aware of your requirements.
Additionally, our Senior Leadership
Team spend a significant amount of
time in the field, ensuring we always
have the pulse of our businesses on
the ground.
7. You’re in business “for yourself” but not
“by yourself”
The Eagle Boys system offers group support, buying
power and open and honest communication. We
don’t have franchisees, we have Franchise Business
Partners – we are in this together. This partnership
offers strong marketing and advertising support to
ensure Eagle Boys is always top of mind in your
local community.
8. Australian owned and proud of it!
Eagle Boys is a 100% Australian-owned company.
Eagle Boys continues to buy Australian products
from Australian companies where possible. We
have been operating successfully for close to three
decades and strive to always give back to our local
communities.
9. Proven and dynamic brand and products
Eagle Boys is one of Australia’s best-known pizza
brands. We enjoy high brand recognition and loyal
customers and are supported by innovative new
products and marketing initiatives. We regularly
conduct market research in areas including consumer
trends, product quality and future market demands.
We also invest in new product development and
ongoing store innovation to ensure the ongoing
success of our Franchise Business Partners.
vision
to be the preferred choice in food franchising
mission
we are committed to spreading happiness
providing
delicious
food
delivering an
exceptional
service
experience
we are
for the
locals
OUR STRUCTURE
managers & store team members
franchise business partners
business development managers & operations trainers
business
technology
team
marketing
team
product
development
team
finance
team
commercial
team
operations
& training
team
L
B
I
E
X
E
L
F
OUR
STORE OPTIONS
EAGLE BOYS MAIN FOCUS IS
EMBEDDING OUR STORES IN
T H E L O C A L C O M M U N I T Y, W H I C H
MEANS WE NEED TO BE FLEXIBLE
IN OUR STORE LAYOUT AND
DESIGNS TO ENSURE WE CAN
E A S I LY M E E T T H E N E E D S O F T H E
L O C A L C O M M U N I T Y.
Our flexible store options mean
you can pick and choose the size
and layout of your store, your
fit-out and even the furniture and
tone of the interior.
We have stores from small Express
kiosk fit-outs, right up to dine-in and
drive-thru options and our team will
work with you to identify what best
suits your community. Stores are
always designed to best maximise
the opportunity for our Franchise
Business Partners.
BE PART OF
O
T
S
N
A
E
M
T
I
T
WHA
YOUR COMMUNITY
Eagle Boys is, and always has been, all about the locals. We
are proud to play an active role in the local community, from
Ryde in Sydney to Albany in regional WA.
Each of our Franchise Business Partners are business leaders in their
area and are continually connecting with their community to give
back and thank their loyal customers.
As an Eagle Boys Franchise Business Partner, you will love the role
you will play with your locals – from your support of the local footy
team to giving back to charities and community groups which mean
something to your customers and help out everyday Australians.
The Eagle Boys Happiness Fund was established in November 2013
to give our Franchise Business Partners a vehicle to drive happiness
into their community. Whether we can donate a pizza party to a local
family who are going through hard times, or deliver pizzas to the local
children’s hospital to cheer them up, we are dedicated to giving back
to the community and showing our customers we care about the role
we play.
HOW WE
U
O
Y
T
R
O
P
SUP
AT EAGLE BOYS
WE PRIDE
O U R S E LV E S
ON PROVIDING
TOP-QUALITY
SUPPORT TO
OUR FRANCHISE
BUSINESS
PARTNERS.
From administration and operations, to training and
marketing, we will work hard to help grow your
business and deliver Eagle Boys’ delicious meal
options to food lovers across Australia.
Find out more about the support we offer Franchise
Business Partners:
Eagle Boys Support Office
Based in Brisbane, the Support Office boasts a team of
highly skilled staff who work hard to help you grow your
business in areas including:
•Operations
•Marketing
•Training
•Management
•Administration
•
IT System Development
The team advises you on any operational or administrative
queries. Each Eagle Boys store is allocated a dedicated
Business Development Manager (BDM) who visits
Franchise Business Partners and stores regularly,
providing advice and guidance regarding the operation
and profitability of your store.
Training
Our people are our most important assets. We deliver training programs to grow and develop our
team members, from Franchise Business Partners and in-store staff, to our Support Office team
members. Training forms a critical function of the Operations Team as they deliver structured initial
and ongoing training programs to ensure we continue to deliver delicious pizzas and menu options to
customers.
Our number one priority in training is to ensure food lovers across Australia choose Eagle Boys
as their number one choice to feed their family by offering consistent quality products. We are
dedicated to ensuring our Franchise Business Partners achieve strong sales growth and optimum
profits through training programs to stay competitive and grow their business.
New Franchisee Business Partners
Eagle Boys Franchise Business Partners are trained
through a five-week program, which includes
information on how to operate, administer and market
their Eagle Boys business. During this time, you will
spend time in our Support Office where you will learn
business management, leadership and operational skills
through our tailored modules. You will also be placed
into an Eagle Boys Training Store with an existing
Franchise Business Partner that will mentor you as you
learn the day-to-day operations of your new business.
You will learn how to market your store on a local level
and how to best serve your customers through our
Exceptional Customer Service and Upselling Techniques
program. In addition to this training program, our
Operations and Training Team will provide you with on
the ground support when you open your new store.
E
W
HOW T
R
O
P
P
SU
YOU
Existing Franchisee Business Partners
Eagle Boys also operates our National Training College.
This is where Franchise Business Partners, in-store
team members and management staff can brush-up on
their business skills. These courses focus on business
planning, customer service, understanding the retail
award and motivational programs.
Makebench
Home to all things Eagle Boys is our online portal,
Makebench. Based on World Manager technology, this
program allows our Franchise Business Partners access
to everything from manuals, timesheets and operations
resources to download and ordering marketing
materials and access to all-inclusive forum, designed
to give Franchise Business Partners an open area to
discuss topics together and with the team at the Eagle
Boys Support Office.
Marketing
Eagle Boys has a talented and dedicated marketing
team to develop national and local strategies. Our
marketing team is vibrant, creative and ready to
help you drive customers through your doors. The
Eagle Boys Marketing team develops new products,
superior promotions, public relations, e-commerce and
sponsorship strategies and works closely with our
Franchise Business Partners to develop local marketing
programs that really work.
WE’RE HERE
TO HELP YOU
GROW YOUR
BUSINESS
HIGH FIVE
INCENTIVE PROGRAM
The “High Five” Incentive Program is an exclusive rewards
program for Eagle Boys. The incentive program rewards
Franchise Business Partners for achieving operational
excellence in their business, four times a year.
The program engages the Eagle Boys Support Office, Franchise
Business Partners and their team members by developing their
business skills through training, coaching and support and rewarding
Franchise Business Partners for their “High Five” achievements.
A Franchise Business Partner achieving “High Five” Champion
status has demonstrated that they are business leaders and
brand ambassadors in the Eagle Boys business and are awarded
points that are redeemable at the Eagle Boys exclusive “High
Five” website.
The “High Five” website has over 2,000 prizes that Franchise
Business Partners have the opportunity to select from as they
build a bank of points towards their prize redemption. Franchise
Business Partners have their own account on the website to
manage and redeem their prizes at a time that suits them.
The Eagle Boys Support Office is delighted to be able to offer this
exciting rewards program to celebrate all our Franchise Business
Partner’s achievements as they grow their Eagle Boys business.
HIGH FIVE
INCENTIVE PROGRAM
CONGRATULATIONS
“High Five“ Champion
STORE:
DATE:
General Manager Operations
Daniel Gallo
Brand Alignment Manager
Alan Minshull
2-WAY
communication
Activity
Purpose
Frequency
Participants
Open Forum Meetings Provide direct interface
with relevant Eagle Boys
Support Office Team
Members
As required
Franchise Business Partners,
all levels of management
Convention
Educate and develop
our network in a social,
engaging environment
Every 2 years
Franchise Business Partners
National Franchisee
Advisory Council
(NFAC)
Provide the opportunity
for Franchise Business
Partners to influence the
decision making
Quarterly
National Franchisee
Advisory Council
Members, Eagle Boys
Support Office Management
Area Meetings
Assist driving brand goals Quarterly
Business Development
Managers, Franchise
Business Partners, Eagle
Boys Support Office
Management
RoadShow
Review current
performance and forward
goals
Business Development
Managers, Franchise
Business Partners, Eagle
Boys Support Office
Management
Bi-Annual
THE
SELECTION
PROCESS
We pride ourselves on making sure our Franchise Business Partners are set up
to succeed and a large part of this is selecting the right candidates up front.
You will be put through an extensive screening
process, which at any point will be ceased if you
are not the right person for us.
1. Initial enquiry
Simply complete our enquiry form and we will
contact you to discuss your options. After receiving
some initial information, if you are interested in
moving forward, we will provide you with a Deed of
Confidentiality and may request further details from
you.
2. Our call
Once we have received your Deed of Confidentiality,
along with any other details requested, we will then
contact you to arrange a time to discuss further - this
may be done either in person or via a conference call.
3. Work in a store
We suggest you spend time in one of our selected
Eagle Boys stores in order to observe first hand our
operations, and help you gain an appreciation of the
nature of the business and lifestyle of an Eagle Boys
Pizza Franchise Business Partner.
4. Investigate feasibility
Now, you should be prepared to investigate the
financial feasibility of our Eagle Boys business. We
strongly recommend you seek legal, financial and
business advice from qualified professionals.
5. Assessment
At this point, we will assess your suitability, both
personally and financially, to establish and operate
an Eagle Boys business. This assessment will
include discussions with members of our Operations
and Training Team, along with the completion of a
business plan and supporting documents.
6. Review
From here, we will provide you with a disclosure
document and a sample Franchise Agreement. We
will also review your business plan and your financial
arrangements. A final formal approval step will
involve a panel interview at our National Support
Office in Brisbane where you will discuss your
business plan with members of the Eagle Boys Senior
Leadership Team.
THE
SELECTION
7. Due Diligence
Subject to approval, you will then be provided with
your Franchise Agreement in order to undertake
your Due Diligence. We recommend you obtain legal
advice in relation to this document. Once the 14
day period has expired, you will then return your
Franchise Documentation to us, along with payment
of the Training and Legal fees.
8. Training
Once we have received your Franchise
Documentation, you will then be invited to
participate in the Eagle Boys Training Program. This
program is a duration of approximately five weeks
and includes completion of the Eagle Boys Training
College (located at our National Support Office),
along with in-store training at one of our accredited
Training Stores.
9. Fit-out
Pending approval by the Operations and Training
Team, the process of site selection and construction
fit-out can commence in readiness for your
store opening.
PROCESS
CONT’D
What doe
it cost to s
join Eagl
e
Boys?
In this flexible environment, start-up costs can vary from site to site and market to market. Costs
depend on whether you are purchasing an existing site from an existing Franchise Business Partner,
or undertaking a greenfield opportunity. On enquiry, your Franchise Sales Manager will take you
through all the options for your chosen area.
Some indicative costs are in the following information, however these can change at anytime without notice.
INITIAL FRANCHISE FEE
Standard Store: $35,000 +GST
Micro Store: $35,000 +GST
Drive-Thru: $35,000 +GST
ONGOING FEE’S
Franchise Fee – 6%
Ad Levy – 6.5%
IT Levy - $143 + GST per week
INVESTMENT REQUIRED
This will vary depending on site selected and associated works.
Eagle Boys will work with you and our appointed Project
Managers to achieve a costed scope of works for each location.
SO YOU’RE
INTERESTED!
NOW WHAT?
Eagle Boys Franchise Business
Partners are trained through a
five-week program, which includes
information on how to operate,
administer and market their Eagle
Boys Sstore.
In one of the five weeks, you will spend
time in our Support Office where you will
learn business management, leadership
and operational skills through our
tailored modules.
In the remaining four weeks, you will be
placed into an Accredited Eagle Boys
Training Store with an existing Franchise
Business Partner that will mentor you as
you learn the day-to-day operations. You
will also learn how to market your store
and how to best serve your customers
through our Exceptional Customer
Service and Upselling Techniques
programs.
In addition to this training program, our
Operations and Training Team will provide
you with on the ground support when you
open your new store.
Like what you’ve read?
Call (07) 3373 1000!
EAGLE BOYS SUPPORT OFFICE
Level 1, 493 Ipswich Road, Annerley QLD, 4103
P: (07) 3373 1000
F: (07) 3373 1099
eagleboys.com.au