Annual Report
Transcription
Annual Report
Truvo Intermediate LLC 2009 Annual Report Contents Page At a glance 3 General and definitions Forward-looking statements Qualified 2009 auditor’s report Industry and market data Presentation of financial information Currency presentation and exchange rate information 4 5 5 6 6 6 Risk factors Risks related to our business Risks related to our indebtedness Risks related to our structure for holders of the Senior Notes Risks related to the subsidiary guarantees and the security for holders of the Senior Notes 7 7 12 14 16 Recent developments 23 Selected historical consolidated financial data 24 Operating and financial review and prospects Introduction Repayment debt Review of alternatives Overview Factors affecting our results of operations Principal statement of income items Significant accounting policies and critical estimates and judgments 28 28 29 29 29 29 33 33 Comparison of the years ended December 31, 2009 and 2008 to the years ended December 31, 2008 and 2007 Summary of financial results by geographic region and other Summary of the reconciliation from operating profit to EBITDA Summary of financial results as percentage of revenues Net operating revenues and (attributable) EBITDA – four quarters of 2009 Liquidity and capital resources Historical cash flows Future liquidity Capital expenditure Off-balance sheet arrangements Quantitative and qualitative disclosure about market risk 34 36 37 38 39 41 41 45 47 47 47 Business discussions Our business Our business strengths The strategy for our business operations Company history Our products and services Country overview Belgium – Truvo Belgium Ireland – Truvo Ireland Romania – Pagini Aurii Portugal – Páginas Amarelas Our minority interests in South Africa and Puerto Rico Other information Intellectual property / properties Material legal proceedings and commercial disputes Regulatory framework 49 49 49 50 50 51 53 53 54 55 57 59 60 61 62 62 Meet the management 63 Principal shareholders and corporate structure 65 Certain relationships and transactions 68 Description of indebtedness 69 Financial statements 2009 73 2 At a glance Net operating revenues EBITDA Advertisers ARPA* (in € millions) (x 1,000) (in €) (in € millions) 2008 2009 2008 2009 365 26% 74% 2008 2009 1,822 1,768 1,992 1,974 208 169 109 65% 113 221 29% 2009 247 302 35% Truvo 2008 190 97 39% Belgium 116 71% 72 10% 92 61% 30 2,502 25 54 2,200 15% Ireland 90% 28 85% 63 16 73 1,278 61 54 1,260 37% 47% Portugal 63% 9 53% 3 9.4 2% 31 25 236 4.9 Romania 98% 326 12% 88% -0.1 Online Print -2.7 * Group ARPA excludes Romania 3 General and definitions This Annual Report should be read in conjunction with our results presentation for the full year 2009. Truvo Intermediate Corp. was incorporated under the laws of Delaware on September 22, 2004. Its principal st executive offices are located at 222 East 41 Street, Suite 801, New York, NY 10017-6702. In 2007 Truvo Intermediate Corp. was converted into Truvo Intermediate LLC. In this annual report, the “Company” refers to Truvo Intermediate LLC; “we”, “us”, “our” and the “group” refer, as the context requires, to the Company and its consolidated subsidiaries and certain of its other affiliates described herein. ”Truvo USA” refers to Truvo USA, Inc.; “Truvo Belgium” refers to Truvo Belgium Comm. V; “Truvo Services & Technology” refers to Truvo Services & Technology B.V.; “Truvo Information Holdings” refers to Truvo Information Holdings LLC; “Truvo Nederland” refers to Truvo Nederland B.V.; “Truvo Ireland” refers to Truvo Ireland Limited; “Páginas Amarelas” refers to Páginas Amarelas S.A.; “Pagini Aurii” refers to Pagini Aurii S.A.; “Trudon” refers to Trudon (Pty) Ltd.; “Axesa” refers to Axesa Servicios de Información, Inc., S. en C. and “Truvo Antilles” refers to Truvo Curaçao N.V. “ARPA” refers to average revenue per advertiser calculated as sales divided by the number of customers in any given period. “Core circulation” refers to the number of addresses that receive a yellow pages book or a combined yellow/white pages book. “Intercreditor Agreement” refers to the intercreditor agreement dated May 23, 2007 between the Company, Truvo Subsidiary Corp., the subsidiary guarantors, the global coordinator and lenders under the Senior Facility Agreement, the senior agent, lenders under the PIK Facility Agreement and the trustee for the holders of the Senior Dollar Notes and the Senior Euro Notes. “Notes” refers to the Senior Notes and the PIK Notes. “PIK Facility” refers to the €130 million PIK facility entered into in connection with the PIK Refinancing. See “Description of indebtedness” for further information. “PIK Facility Agreement” refers to the PIK facility agreement dated May 23, 2007 among the Company and the other borrowers thereunder, with JPMorgan Europe Ltd. as administrative agent and the lender parties, entered into in connection with the PIK Refinancing. “PIK Notes” refers to the notes offered pursuant to the offering memorandum dated December 1, 2004. “PIK Refinancing” refers to the repayment of the outstanding amounts under the PIK Notes from the proceeds of the PIK Facility. “Refinancing” refers to the repayment of the outstanding amounts under the 2004 Senior Facilities from the proceeds of the Senior Facilities. “Senior Dollar Notes” refers to the $200 million principal 3 amount of 8 /8% notes due 2014 of Truvo Subsidiary Corp., a wholly owned subsidiary of the Company. “Senior Euro Notes” refers to the €395 million principal 1 amount of 8 /2% notes due 2014 of Truvo Subsidiary Corp., a wholly owned subsidiary of the Company. “2004 Senior Facilities” refers to the €1,215 million senior facilities comprised of three term facilities of up to €1,115 million and a revolving credit facility of up to €100 million (the “2004 Revolving Credit Facility”). “Senior Facilities” refers to the €1,025 million senior facilities entered into in connection with the Refinancing, comprising of two term loan facilities of up to €975 million and a revolving credit facility of up to €50 million (the “Revolving Credit Facility”). See “Description of indebtedness” for further information. “2004 Senior Facility Agreement” refers to the senior facility agreement dated September 26, 2004 (as amended on November 29, 2004) between, among others, Truvo Subsidiary Corp., Truvo Acquisition Corp. and the other borrowers thereunder, JPMorgan Europe Ltd. as facility agent and security agent and the lender parties thereto, entered into in connection with the 2004 Senior Facilities. “Senior Facility Agreement” refers to the senior facility agreement dated May 23, 2007 between Truvo Acquisition Corp. and the other borrowers thereunder, JPMorgan Europe Ltd. as facility agent and security agent and the lender parties thereto, entered into in connection with the Refinancing. “Senior Notes” refers collectively to the €395 million 1 principal amount of the 8 /2% notes due 2014 and the $200 3 million principal amount of 8 /8% notes due 2014 of Truvo Subsidiary Corp., a wholly owned subsidiary of the Company. Our employee data contained in this annual report refers to the average number of full time equivalent employees, taking into consideration full time employee and aggregated part-time employee figures. Employee numbers exclude temporary employees. The Senior Euro Notes sold pursuant to Regulation S of the U.S. Securities Act, 1933 (the “U.S. Securities Act”) and the Senior Euro Notes sold pursuant to Rule 144A of the U.S. Securities Act have been accepted for clearance through the facilities of DTC, Euroclear and Clearstream under common codes 020661470 and 020661542 for the Senior Euro Notes respectively. The international securities identification number for the Senior Euro Notes sold pursuant to Regulation S of the U.S. Securities Act is XS0206614702 and the international securities identification number for the Senior Euro Notes sold pursuant to Rule 144A is XS0206615428. 4 The CUSIP for the Senior Dollar Notes sold pursuant to Regulation S of the U.S. Securities Act is U94285AA8 and the CUSIP for the Senior Dollar Notes sold pursuant to Rule144A of the U.S. Securities Act is 92926TAA2. The international securities identification number for the Senior Dollar Notes sold pursuant to Regulation S of the U.S. Securities Act is USU94285AA83 and for the Senior Dollar Notes sold pursuant to Rule 144A of the U.S. Securities Act is US92926TAA25. The common code for the Senior Dollar Notes sold pursuant to Regulation S of the U.S. Securities Act is 020737972 and the common code for the Senior Dollar Notes sold pursuant to Rule 144A of the U.S. Securities Act is 020738146. Forward-looking statements This annual report contains “forward-looking statements”, as that term is defined by U.S. federal securities laws, relating to our business, financial condition and results of operations. You can find many of these statements by looking for words such as “may”, “will”, “expect”, “anticipate”, “believe”, “estimate” and similar words used in this annual report. By their nature, forward-looking statements are subject to numerous assumptions, risks and uncertainties. Accordingly, actual results may differ materially from those expressed or implied by the forward-looking statements. We caution readers not to place undue reliance on these statements, which speak only as of the date of this annual report. • our exposure to bad credit risk of certain of our customers, due to the credit we extend to small and medium-sized businesses in connection with the sale of advertising space; • our dependency on earnings derived from companies that we do not control; • the potential loss of important intellectual property rights; • our inability to obtain an unqualified audit opinion in future years; • our reliance on technology; • government regulation and changes in regulation regarding information technology, data protection, privacy and other matters; • our reliance on third party providers for printing, distribution, delivery services and revenue collection; • fluctuations in the price or availability of paper; • our exposure to currency exchange risks; • possible political, economic and regulatory instability affecting our minority shareholding in South Africa; • the interests of our principal shareholders, which may be inconsistent with the interests of the holders of the Notes and of each other; The cautionary statements set forth above should be considered in connection with any subsequent written or oral forward-looking statements that we or persons acting on our behalf might issue. We do not undertake any obligation to review or confirm analysts’ expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date of this annual report. • our dependency on the key executive officers and our ability to hire, select and retain our sales force and other qualified personnel, in particular new media talent; • continuing severance costs in the future; • strikes or industrial action; • litigation and commercial dispute risks; Risks and uncertainties that could cause actual results to vary materially from those anticipated in the forwardlooking statements included in this annual report include factors such as: • our high leverage and ability to meet our debt service obligations; • our requirement for a significant amount of cash to service our debt and our ability to generate sufficient cash; and • our significant restrictive debt covenants, which limit our operating flexibility. • the declining usage of printed directories and the shift toward online media and other forms of advertising; • the possibility that our strategy, including the expansion of our Internet activities to benefit from the shift in usage from print to online media, may not be successful; • the negative impact of the current global economic crisis on our customers, which in turn will materially adversely affect our results of operations and financial results; • our dependency on partnerships, joint ventures and the cooperation of the incumbent telecom operators in certain geographic markets; • our inability to compete successfully in each of our markets due to the competitive nature of the directory advertising industry; • the failure of our customers to renew their advertising in our directories; We disclose important factors that could cause our actual results to differ materially from our expectations under “Risk factors”, the “Operating and financial review and prospects” and elsewhere in this annual report. These cautionary statements qualify all forward-looking statements attributable to us or persons acting on our behalf. When we indicate that an event, condition or circumstance could or would have an adverse effect on us, we mean to include effects upon our business, financial and other conditions, results of operations and ability to make payments on the Senior Notes. Qualified 2009 auditor’s report Our auditors, Ernst & Young Reviseurs d’Entreprises SCCRL have issued a qualified audit report with respect to our 2009 financial statements. The audit report states that the going concern of the group depends on the outcome of the debt restructuring negotiations with its stakeholders and that the outcome of these negotiations is creating a 5 fundamental uncertainty on the relevance of the financial statements and on the going concern of the group. In view of this significant uncertainty, the auditors are unable to express an opinion on the fact that the financial statements for the year ended December 31, 2009 give a fair and true view of the group’s financial position as at December 31, 2009 and of the results of its operations and its cash flows in accordance with IFRS as adopted by the European Union, and with the legal and regulatory requirements applicable in Belgium. Please see the Auditors’ Report and note 2.2 to our audited financial statements, included in this annual report. Industry and market data In this annual report, we rely on and refer to information regarding our business and the market in which we operate and compete. We obtained this information from various third-party sources, discussions with our customers and our own internal estimates. We have obtained market and industry data relating to our business from providers of industry and market data. Industry publications, surveys and forecasts generally state that the information contained therein has been obtained from sources believed to be reliable. We believe that these industry publications, surveys and forecasts are reliable but have not independently verified them and cannot guarantee their accuracy or completeness. In addition, in many cases, we have made statements in this annual report regarding our industry and our position in the industry based on our experience and our own investigation of market conditions. We cannot assure you that any of these assumptions are accurate or correctly reflect our position in the industry, and none of our internal surveys or information has been verified by any independent sources. Presentation of financial information Unless otherwise indicated, the financial information in this annual report has been prepared in accordance with International Financial Reporting Standards (“IFRS”) as adopted by the European Union. Rounding adjustments have been made in calculating some of the financial information included in this annual report. As a result, figures shown as totals in some tables may not be exact arithmetic aggregations of the figures that precede them. Currency presentation and exchange rate information In this annual report: (i) “€” or “Euro” refer to the single currency of the participating Member States in the Third Stage of the European Economic and Monetary Union of the Treaty Establishing the European Community, as amended from time to time; and (ii) “$” or “Dollar” refer to the lawful currency of the United States. The following table sets forth, for the periods indicated, certain information regarding the daily reference rate as published by the European Central Bank, expressed in Dollars per Euro. The rates below may differ from the actual rates used in the preparation of our consolidated financial statements and other financial information appearing in this annual report. Our inclusion of the exchange rates is not meant to suggest that the Euro amounts actually represent such Dollar amounts or that such amounts could have been converted into Dollars at any particular rate, if at all. Dollars per Euro Year ended December 31, 2006 2007 2008 2005 Exchange rate at the end of the period (1) Average exchange rate during the period Highest exchange rate during the period Lowest exchange rate during the period (1) 1.18 1.24 1.35 1.17 1.32 1.26 1.33 1.18 1.46 1.37 1.49 1.29 1.39 1.47 1.59 1.25 2009 1.44 1.40 1.51 1.26 The average of the last business day of each month during the applicable period. Month and year Highest exchange rate during the month Lowest exchange rate during the month 1.50 1.51 1.51 1.46 1.40 1.45 1.47 1.43 1.40 1.35 October 2009 November 2009 December 2009 January 2010 February 2010 As of February 26, 2010 the currency exchange rate was $1.36 per Euro. 6 Risk factors You should carefully consider the risks described below as well as the other information contained in this annual report. Any of the following risks could materially adversely affect our business, financial condition or results of operations. The risks described below are not the only risks we face. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial may also materially adversely affect our business, financial condition or results of operations. We have grouped some of the risks below according to the business units to which they most relate. However, some risks that relate most to one business unit may also be relevant to other units or the business as a whole. Risks related to our business We have been and may continue to be materially adversely affected by declining usage of printed directories and the shift toward online and other media: In recent years, overall usage of printed directories in Europe has declined. We believe that the decline in usage of printed directories is mainly a result of increased usage of Internet and telephone-based media products. We expect print usage to continue to decline, thereby subjecting us to further competition. Any further decline in usage of printed directories could: • impair our ability to maintain or increase our print advertising prices; • cause businesses that purchase advertising in our printed directories to reduce or discontinue those purchases; and • discourage businesses that do not purchase advertising in our printed directories from doing so in the future. products, which could further materially adversely affect our business, financial condition and results of operations. Our strategy, including our strategy of transforming into a local search and advertising business and to reduce our reliance on print directories, may not be successful: Revenues of some of our core print products have declined in the past few years and are expected to continue to decline. In order to improve the performance of our print products, we may choose to introduce new print products, which may require significant investments in the next few years. Please refer to “Business discussions - Country overview”, for a discussion of our new print products, introduced during 2008 and 2009. If these new print products do not successfully attract increased revenues, the increased operating costs related to their implementation may adversely affect our results of operations. Our core strategy is to transform into a local search and advertising business centred on the further development of our Internet and online activities, such as our directory Internet sites. Net revenues from Internet advertising represented 35.4% of our net operating revenues for the year ended December 31, 2009 compared to 26.2% in 2008 and 21.7% in 2007. In the future we expect to derive a greater amount of our revenues from Internet advertising as usage growth in online media products substitutes usage decline in print directories. The developing technologies associated with our Internet activities are subject to a variety of challenges and risks including the following: • Inhibited growth of Internet use. Our investment in Internet activities may not generate expected additional revenues if the use of the Internet for the exchange of information and as a medium for advertising does not continue to grow. Internet growth may be inhibited for a number of reasons that we cannot control or predict. Our business could be adversely affected if the market for Internet advertising fails to develop or develops more slowly than expected. • Changing technology and new product development. The markets in which we now operate and intend to expand are characterised by rapidly changing technology, introductions and enhancements of competing products and services and shifting customer demands, including technology preferences. • Cooperation with other operators or suppliers of Internet technology and applications. In order to compete in the Internet and online advertising market, we have entered into a number of cooperation and supply arrangements with other operators in the market for Internet and online applications. In case some of these arrangements turn out to be unsuccessful or if they are terminated, our ability to maintain and expand our Internet activities may be negatively affected. Any of the factors that have contributed and may continue to contribute to a decline in usage of our printed directories, or a combination of them, could further impair our revenues and continue to have a material adverse effect on our business, financial condition and results of operations. The shift in usage from print to online and other media has arisen due to developments in technology, including information distribution methods and users’ technological preferences. Our future growth and financial performance will depend in part upon our ability to develop and market new products and services and to use new or enhanced distribution channels to accommodate the latest technological advances and user preferences and to benefit from the shift in usage from print to online media products. The increasing use of the Internet and telephone by consumers as a means to transact commerce has resulted in new technologies or products being developed and services provided that can compete with our products and services for advertising sales and consumer usage, which may result in our revenues further decreasing over time. If our advertising customers continue to perceive that printed directories are no longer an effective means of reaching their target audience and our online products do not present a viable alternative, they may continue to increase the proportion of advertising spend on competing media or other online Any failure by us in the execution of our print product and Internet strategies and our transformation to a local 7 search and advertising business could have an adverse effect on our business, financial condition and results of operations. Applicable European legislation leading to additional deregulation may further increase competition in the various markets within the European Union. The current global economic crisis is having a negative impact on our customers, which in turn has had and may continue to have a material adverse effect on our results of operations and financial condition: The current global economic crisis has had a significant negative impact on businesses across regions and industries throughout the world, which, in turn, has a significant negative impact on our business. In particular, a reduction in advertising spending by our customers may lead to a further reduction in their demand for our products and services and a migration of some or all of their advertising spending to other products or services we do not offer, which could have a material adverse effect on our results of operations and financial condition. Our ability to compete successfully for both users and advertisers depends on elements both within and outside our control, including user demand for our services, successful development and timely introduction of new products, our ability to deliver appropriate levels of service to users and advertisers, pricing, industry trends and general economic trends. Our inability to compete successfully could have a material adverse effect on our business, financial condition and results of operations. As our print and online advertising space is usually sold on an annual basis, our customers can only adjust their advertisement volume annually in response to general economic trends. Therefore, a prolonged continuation of the current global economic crisis could have a further material adverse effect on our business, particularly since directory advertising tends to lag behind current economic conditions as advertising in print directories is sold up to eight months in advance of the publication date. Hence, the current challenging economic conditions may not be fully reflected in our current results. Similarly, an improvement in general economic conditions and increased advertising spending of our customers may not have an immediate impact on our print directory business and the increase in our revenues, if any, will lag behind a general economic recovery. We may be unable to compete successfully in each of our markets due to the competitive nature of the directory advertising industry: The directory advertising business in general is competitive, but the online business is especially competitive. The declining nature of the traditional print directory business has further increased the competitiveness of some of our markets in recent years. In each of our geographic markets we usually compete with one or more competitors. In addition, competition in these markets may increase further if certain of our joint venture and cooperation partners decide to terminate our ongoing partnerships, arrangements or joint ventures or compete with our existing businesses (see also “In certain geographic markets we are dependent on partnerships, joint ventures and the cooperation of the incumbent telecom operators”). We cannot assure you that we will be able to compete effectively with these other firms for advertising spending or acquisitions in the future. Some of these competitors or potential competitors are larger and financially stronger than we are. This is particularly the case in the online business where certain competitors, such as Google also benefit from substantial market share and other competitive advantages. In addition, we compete against businesses in other media, including newspapers, radio, television, billboards and direct marketing as well as Internet search providers for business and professional advertising. Some of these competing businesses have stated that they are specifically targeting the yellow pages market and have significantly increased their market presence in the past several years. We cannot assure you that we will be able to compete successfully against these and other media for advertising. The failure of our customers to renew their advertising in our directories could have a material adverse effect on our business: The performance of our business depends in large part upon our ability to retain our existing customer base and to sell additional or enhanced advertising services to those customers. Maintaining our existing customer base is critical, because, among other reasons, established advertisers are more likely to purchase products across our platforms, are less expensive to service or sell to than new advertisers and are less likely than new advertisers to generate bad debt expense. Our year-on-year customer retention rate for advertising customers in 2009 was 78.4% compared to 83.2% in 2008 in Belgium, Ireland and Portugal. Even in the segment of our larger customers, which has in the past had higher retention rates than other segments, we have experienced a negative trend in customer retention as of 2009. Further, typically a larger proportion of our first-time advertisers decides not to or is unable to renew its contracts after the first year. Furthermore the retention rate in online is lower than in the print business. We cannot assure you that we will be able to maintain or improve our customer retention rates in the future. The failure of our customers to renew their advertising in our print and online directories could have a material adverse effect on our business, financial conditions and results of operations. In connection with the sale of advertising space we extend credit to small and medium-sized businesses and we are therefore subject to the bad credit risk of certain of our customers: Most of our operating revenues are derived from selling advertising and listings to small and medium-sized businesses. In the ordinary course of our business, we extend credit to these customers to purchase advertising and listings. Small and medium-sized businesses tend to have fewer financial resources and higher financial failure rates than large businesses. We believe these limitations cause some customers in any given year not to pay for their purchases promptly or at all, especially in difficult economic circumstances. In addition, full collection of late payments can take an extended period of time and consume additional resources. Generally, we provide for reserves in the amount of approximately 2.0% of our revenues in connection with bad debt collection. However, in 2009 we provided for 4.2%, which is significantly higher, in order to provide for the heightened risk of bad debt in the prevailing economic circumstances. Bad debt expense as a percentage of net operating revenues (including Páginas Amarelas) was 4.2%, 2.0% and 1.9% for the fiscal years 2009, 2008 and 2007, respectively. We cannot assure you that the challenging economic environment will not require us to increase the amount of credit that we extend to our customers, delay 8 our debt collection from these customers or increase the amount of bad debt expense. In certain geographic markets we are dependent on partnerships, joint ventures and the cooperation of the incumbent telecom operators: Our ability to publish and distribute our product offerings in a number of our key geographic markets is based on the continuation of certain cooperation arrangements, publishing agreements or joint ventures with the incumbent telephone operators. A modification, termination or expiration without renewal of these arrangements could materially affect our business in these markets. • Truvo Belgium is operating under a data license agreement with Belgacom, Belgium’s designated universal service provider, governing (i) the supply of subscriber data from Belgacom to Truvo Belgium and certain other services and (ii) the terms under which Belgacom acts and is remunerated as an agent for Truvo Belgium as regards the sales of bold listings and certain advertising insertions in Truvo Belgium’s white pages directories. For further information see “Business discussions - Country overview - Belgium-Truvo Belgium”. • eircom, the incumbent Irish telephone operator, has, among others, subcontracted its universal service obligation to publish the Irish national phone book to Truvo Ireland, our principal Irish subsidiary, on an exclusive basis. Our agreement with eircom is important for our operations in Ireland. In June 2006, eircom and Truvo Ireland entered into a new production agreement for the production of the editions of the alphanumeric directories in respect of the calendar years 2007 through 2013. In 2013, we may not be able to renew our agreement with eircom or renew it on terms satisfactorily to us. For further information see “Business discussions - Country overview - Ireland-Truvo Ireland”. • Pagini Aurii cooperates with Romtelecom, the incumbent Romanian telephone operator. Despite its minimal shareholding in Pagini Aurii, Romtelecom enjoys an important role in the corporate governance of Pagini Aurii. If our relationship with Romtelecom deteriorates, our results of operations in Romania could be adversely affected. For further information, see “Business discussions - Country overview Romania-Pagini Aurii”. • Páginas Amarelas is our joint venture with Portugal Telecom, the incumbent Portuguese telephone operator, through which we operate our business in Portugal. Páginas Amarelas runs the directory business as agent for Portugal Telecom. The joint venture agreement contains a so-called “shot-gun” provision which can be invoked at any time by either party and which, if invoked by Portugal Telecom, would require us to either purchase Portugal Telecom’s interest in Páginas Amarelas or sell our entire interest in Páginas Amarelas to Portugal Telecom. If we were to decide to acquire Portugal Telecom’s interest in Páginas Amarelas under such a scenario, the publishing arrangements between Páginas Amarelas and Portugal Telecom would remain in force for two additional sales cycles and would expire thereafter unless renegotiated. Following the expiration of the publishing arrangement, Páginas Amarelas must transfer the customer data to Portugal Telecom and must not retain any customer related information. If our cooperation with Portugal Telecom were to expire and we decided to purchase Portugal Telecom’s interest in Páginas Amarelas we would, subject to certain non-compete arrangements, be able to continue our business in Portugal. However, our access to customer data could become more burdensome and Portugal Telecom could decide to enter into direct competition with us or cooperate with our competitors. Such outcome would materially adversely affect our competitive position in the Portuguese market. For further information, see “Business discussions - Country overview - PortugalPáginas Amarelas”. In addition, we have entered into joint ventures in South Africa and Puerto Rico, and in 2009, we held minority shareholdings of approximately 35.1% and 40%, respectively. The operations of these joint ventures are also affected by their respective cooperation with the local incumbent telephone operators. For further details on our joint ventures and partnerships, see “Business discussions - Country overview - Our minority interests in South Africa and Puerto Rico”. Historically, we have generally been able to maintain stable relationships with our joint venture partners and with the incumbent telephone operators. However, we cannot assure you that we will continue to maintain the stability of these relationships, that disputes with our partners may not lead to a deterioration of our cooperation with these partners or that a termination, expiration or modification of these arrangements would not have a material adverse effect on our business, financial condition or results of operations. In addition, the corporate governance provisions of our joint ventures require shareholder voting on a number of important issues, which may limit the ability of these joint ventures to take advantage of business opportunities, such as future acquisitions, disposals, or investments that would otherwise be of advantage to us. Some of our earnings are derived from companies that we do not control: In 2009, we held minority shareholdings of 35.1% and 40% in the leading directory publishing businesses in South Africa and Puerto Rico, respectively. In 2009, we received dividend payments of €8.6 million (2008 €2.4 million) from our minority shareholding in South Africa and €2.5 million (2008 €3.0 million) from our minority shareholding in Puerto Rico. Based on our shareholdings and the contractual arrangements we have entered into with the respective majority shareholders, we do not control these businesses. We expect to continue to receive dividend payments from these businesses in the future. However, as we do not control these businesses, we cannot assure you that the future performance of these businesses will be in line with our expectations or that we will continue to receive similar dividends, if any, going forward. Our financial condition and results of operations would be negatively affected if our dividends from associates were to decrease in future periods. In addition, we have a 50% share in, and therefore limited, control of Páginas Amarelas, our Portuguese joint venture. See “Business discussions - Country overview - Portugal-Páginas Amarelas - The joint venture with Portugal Telecom”. The loss of important intellectual property rights could adversely affect our competitiveness: Some of our trademarks such as Truvo, Golden Pages, Gouden 9 Gids, Pages d’Or, Páginas Amarelas and Pagini Aurii, our “walking fingers” logo and other intellectual property rights are well known in the markets where we compete and are important to our business. We rely upon a combination of database, copyright and trademark laws as well as, where appropriate, contractual arrangements including licensing agreements and confidentiality agreements to establish and protect our intellectual property rights. We are required from time to time to bring claims against third parties in order to protect our intellectual property rights. Similarly, we may become party to proceedings where third parties challenge our use of intellectual property. We are aware that one party is challenging the validity of our Truvo trademark in certain jurisdictions. The trademark Yellow Pages (and translations thereof) is a highly descriptive trademark and could therefore be declared null and void in some jurisdictions. If our trademark Yellow Pages is declared void, we will not be exclusively entitled to use this brand nor will our actions against third parties succeed. We cannot be sure that any lawsuits or other actions brought by us will be successful or that we will not be found to infringe the intellectual property rights of third parties. Although we are not aware of any material infringements of any trademark rights that are significant to our business, any lawsuits, regardless of their outcome, could result in substantial costs and diversion of resources and could have a material adverse effect on our business, financial condition and results of operations. In some cases others have or intend to register certain trademarks, logos or Internet addresses that we intend to use for our businesses; and we may be required to accept their use of such intellectual property rights or we may be required to enter into agreements with them to ensure the use of such trademarks and logos. The illegal use by third parties or the loss of our important intellectual property rights, such as databases and trademarks (for example, the Golden Pages and Yellow Pages trademark) could have a material adverse effect upon our business, financial condition and results of operations. Our reliance on technology could have a material adverse impact on our business: Most of our business activities rely to a significant degree on the efficient and uninterrupted operation of our computer and communication systems and those of third parties (including Internet connections). Any failure of current or future systems or any problems relating to our potential future outsourcing arrangements could impair collection, processing or storage of data and the day-to-day management of our business. This could have a material adverse effect on our business, financial condition and results of operations. Problems with our computer systems in the future that may lead to extended delays of our sales cycle could negatively affect our results of operations and our financial condition. We may be unable to upgrade, develop and deploy our network and systems and attract specialists in a timely and effective manner. Furthermore, our service and network systems may not be able to handle the traffic on our web sites efficiently. We may not execute successfully in sourcing of our technology solutions from external vendors. In addition, our computer and communication systems are vulnerable to damage or interruption from a variety of sources, including attacks by computer viruses on web portals that are directed against our online directories and search engines. Despite precautions taken by us, illegal acts of third parties, a natural disaster or other unanticipated problems that lead to the corruption or loss of data at our facilities could have a material adverse effect on our business, financial condition and results of operations. We may also face problems running our information technology systems if any of our systems or software providers become subject to bankruptcy proceedings and, as a result, are not in a position to provide support and maintenance services for our critical products. In some cases, we have not entered into software source code escrow arrangements. As a consequence, we may be unable to secure access to the software code in case of bankruptcy of our software providers, and it may be difficult and expensive for us to replace such software systems at short notice. Government regulation and changes in regulation regarding information technology, data protection, privacy and other matters could have adverse effects on our business, financial condition and results of operations: We are subject to significant governmental regulation in the countries in which we operate. Due to applicable antitrust laws, our strong position in certain of our markets limits our flexibility to adjust and differentiate prices and contractual arrangements. For example, we have been advised by the Belgian and Portuguese antitrust authorities that, given our strong market position, they will closely supervise our business (and may even seek to invalidate certain contracts or try to enforce penalties to the extent they think we may have violated antitrust laws) and business practices. See “Regulatory framework”. Decisions by regulators regarding us, the markets in which we operate and our business practices could adversely affect our business, financial condition and results of operations. The adoption of new laws, policies or regulations, in particular in connection with data protection and privacy could adversely affect our provision of existing services or restrict the growth of our business. The European Union has adopted several directives affecting the telecommunication industry, some of which have not yet been implemented into national laws in all member states of the European Union. A European Union data protection directive and the national legislation in the member states based on the directive place enhanced restrictions on the processing of personal data and the protection of privacy in the electronic communication sector and have restricted our flexibility to process the personal data required for the production of our directories. Subscribers must be given the opportunity to determine whether their personal data are included in subscriber directories. In addition to our printed directories, we also offer Internet-based products and services. General advertising laws and regulations and data protection legislation may apply to our Internet activities in the same way in which they apply to our activities generally. As our business in this area develops, specific laws and regulations relating to the provision of Internet services and to the use of the Internet may become more relevant. Regulation of the Internet and related services is itself still developing. Our operations and profitability could be adversely affected if our regulatory environment becomes 10 more restrictive, including through increased Internet content regulation. We rely on third party providers for printing, distribution, delivery services and revenue collection: For printing, distribution and, in certain cases, for billing, we often rely on third party providers. In some cases, we have concluded long-term contracts for these services. As a consequence, our EBITDA levels are largely dependent on achieving our revenue projections, as we may not be able to adjust our expenses in the short term. In addition, any failure of third parties to provide services in accordance with our contractual arrangements and timetables may lead to delay in the delivery of our products and may negatively affect our business. In many cases, we rely on a single supplier in each geographical market for printing and distribution. As we may be required to incur additional costs to replace exclusive suppliers in the short term, our business, financial condition or results of operations may be negatively affected by our reliance on certain third party providers. Fluctuations in the price or availability of paper could materially adversely affect us: We are dependent upon suppliers for all of our raw material needs and, therefore, are subject to price increases and delays in receiving supplies of such raw materials. Paper represents our single largest raw material expense and constitutes a significant operating expense. Accordingly, significant increases in paper prices may have a material adverse effect on our results of operations. To reduce risk, we have concluded long-term agreements for most of our paper needs as from 2006, but such long-term agreements do not entirely exclude the risk of price fluctuations and supplier shortage. In 2009, expenses for paper accounted for approximately 3.9% of our net operating revenues. In the past, we have experienced substantial fluctuations in the price of paper and, in certain cases, shortages of paper due to strong worldwide demand in periods of strong economic growth. We can give you no assurance that we will continue to have access to necessary raw materials at commercially reasonable prices or that increases in paper costs would not have a material adverse effect on our business, financial condition or results of operations. We may not be able to obtain an unqualified audit opinion in future years, which could lead to a material adverse effect on our financial condition and business: In 2008 and 2009, we recorded substantial impairment charges. See “Operating and financial review and prospects - Factors affecting our results of operations” and “Impairment - Year-end 2009 and Yearend 2008”. Our auditors, Ernst & Young Reviseurs d’Entreprises SCCRL have issued a qualified audit report with respect to our 2009 financial statements. The audit report states that the going concern of the group depends on the outcome of the debt restructuring negotiations with its stakeholders and that the outcome of these negotiations is creating a fundamental uncertainty on the relevance of the financial statements and on the going concern of the group. In view of this significant uncertainty, the auditors are unable to express an opinion on the fact that the financial statements for the year ended December 31, 2009 give a fair and true view of the group’s financial position as at December 31, 2009 and of the results of its operations and its cash flows in accordance with IFRS as adopted by the European Union, and with the legal and regulatory requirements applicable in Belgium. Please see the Auditors’ Report and note 2.2 to our audited financial statements, included in this annual report. There can be no assurance in future years whether we will be able to obtain an unqualified audit opinion with respect to our annual financial statements. The failure in future years to obtain an unqualified audit opinion could adversely impact our business and our ability to obtain new financing. We are exposed to currency exchange risks: Changes in currency exchange rates may affect our financial results. Some of our revenues are generated in currencies not tied to the Euro (for example, in Romania, South Africa and Puerto Rico). When financial results of our subsidiaries located outside the Euro-zone are translated into Euros using the exchange rates prevailing during the relevant period, the impact of such a translation can affect our results when compared to other periods translated at different foreign exchange rates. If we receive dividends from our subsidiaries outside the Euro-zone the value of such dividends can be affected by foreign currency exchange fluctuations. In addition, our business is also affected by exchange rate transaction risks to the extent our production costs, including raw material purchases are incurred in currencies other than the local currency. Thus, if the value of the local currency depreciates with respect to the transaction currency, the relative cost of the production will increase. Our results of operations may be adversely affected by possible political, economic and regulatory instability affecting our minority shareholding in South Africa: Our operating results, cash flows and financial condition may be affected as a result of possible political, economic and regulatory conditions in South Africa such as high inflation and interest rates, political instability and a difficult regulatory environment. For example, exchange control regulations in South Africa place restrictions on the export of capital from South Africa. The interests of our principal shareholders may be inconsistent with the interests of the holders of the Senior Notes and of each other: Private equity investment funds affiliated with or advised or managed by Apax and Cinven (“the Sponsors”) indirectly own the equity of the Company and indirectly wholly-own Truvo Intermediate LLC. As such, Apax and Cinven have the power to control our affairs and policies. The interests of our principal shareholders and their respective affiliates could conflict with your interests, particularly if we encounter financial difficulties or are unable to pay our debt when due. Our principal shareholders and their respective affiliates could also have an interest in pursuing acquisitions, divestitures, financings or other transactions that, in their judgment, could enhance their equity investments, although such transactions might involve risks, or may not benefit, our creditors. Moreover, the Sponsors may purchase or may cause us to purchase, from time to time and depending on market conditions, our debt, including the Senior Notes, in privately negotiated transactions, open market transactions, by tender offer, or otherwise. In addition, our principal shareholders and their respective affiliates may own, acquire and hold interests in businesses that compete directly or indirectly with us or may own businesses with interests that conflict with ours. 11 In addition, pursuant to the agreements and constitutional documents, which govern the relationship between our principal shareholders, the agreement of all or a supermajority of our shareholders may be required to make certain decisions and take certain actions. This could limit our ability to take advantage of opportunities, such as future acquisitions, dispositions or investments that would otherwise be of advantage to us and to you. Our success depends on the key executive officers and on hiring, selecting and retaining our sales force and other qualified personnel, in particular new media talent: Our success depends on our continuing ability to identify, hire and retain key managers. Our ability to attract and retain qualified managers depends on numerous factors, including external factors out of our control, such as conditions in the local markets in which we operate. If we are unable to hire or retain key managers, our business, financial condition and results of operations may be materially adversely affected. In addition, our performance depends in large part upon the abilities and continued service of our sales force and other key personnel, such as new media profiles. The loss of key sales force personnel could adversely affect our business prospects and damage our relationship with important customers. We may not be able to prevent the unauthorised disclosure of our procedures, practices, product developments or client lists by our former employees. In addition, the loss of the services of certain key personnel could adversely affect our ability to implement our business strategy, and we cannot assure you that new staff would be able to implement our strategy immediately. Truvo has focused recruitment initiatives, specific retention programmes and incentives, together with various initiatives to enhance engagement and retain key talent in all functions and layers in the organisation. However our flexibility to introduce incentive schemes for our personnel, to dismiss underperforming employees or to implement other important employment related measures might be affected or prevented by local employment laws. We may continue to incur severance costs in the future: In the past we have experienced significant severance costs in connection with the termination of our employees. Restructuring costs (including Páginas Amarelas) in 2009, amounting to €15.8 million mainly related to the reduction of sales forces. Restructuring costs in 2008, amounting to €7.4 million mainly related to the significant reduction of group staff positions and sales positions. The discontinuation of the sales force segmentation has lead to a reduction in the sales force staff. We expect to continue to incur severance costs in the future. Strikes or industrial action could disrupt our operations: We are exposed to the risk of industrial actions. The implementation of sales targets or other labour related measures could lead to industrial actions by our personnel in the future. Regular changes in the organisational structure have caused tension in the workforce, with the risk of escalation. In addition, several of our subsidiaries are parties to collective bargaining agreements. We also have a number of works councils and similar bodies and a substantial number of our employees in various countries are unionised. Consequently, many labour related measures require negotiations, consultations or, in well-defined circumstances, the prior approval of such works councils or other labour related bodies, making their implementation more time consuming, costly or even impossible. We face various litigation and commercial dispute risks that could have a material adverse effect on our results of operations: You should review “Material legal proceedings and commercial disputes” for a summary of certain significant litigation and investigations. In addition, we, like other companies involved in the directory business, are from time to time named as a defendant in litigation relating to printing and pricing mistakes occurring in our publication of advertisements in our directories (including online directories) and other products. However, we cannot assure you that such claims may not negatively affect our business in the future. Private individuals listed in our directories or other products and users of data collected and processed by us could also assert claims against us if our listings or other data were inaccurate or if personal data stored by us were improperly accessed and disseminated by unauthorised persons. Although we have not had any material claims relating to defamation or breach of privacy to date, we may be party to litigation that could have a material adverse effect on our business, financial condition or results of operations or otherwise distract the attention of our management. Our results may vary from period to period and may not be indicative of our results for the full year: In accordance with our accounting policies, we recognise revenues from advertising fees derived from our print directories, still our primary revenue stream, upon the publication of the directory in which such advertising is included (except for our associate Axesa Servicios de Información, which company is using the amortisation method). Our directories are mostly published in the second, third and fourth quarters of the fiscal year. This means that our revenues and profits do not arise evenly throughout the year. For example, in 2009, the four financial quarters accounted for 10.7%, 26.8%, 30.8% and 31.7%, respectively, of our net operating revenues. Any delay in the publication and distribution of a significant directory or a number of directories that either singly or together generate significant turnover could have the effect of postponing the recognition of revenues from that directory or those directories to the following financial period. Similarly, an earlier distribution of directories during the year could result in recognition of revenues and costs in an earlier period as compared to the prior year, thus making year-to-year comparisons more difficult. Finally, due to timing differences among the recognition of revenues and costs, the payment of costs and invoicing our advertisers, EBITDA and other financial indicators generally relied on by investors to evaluate a company’s ability to service its debt may not, in our case, reflect actual cash received or expended during a given period. See “Operating and financial review and prospects”. Risks related to our indebtedness Our high leverage and debt service obligations could materially adversely affect our business, financial condition or results of operations and preclude us 12 from satisfying our obligations under our indebtedness: We are highly leveraged and have significant debt service obligations. On December 31, 2009, we (excluding Páginas Amarelas) had €1.484.1 million of external debt, of which €783.7 million is term indebtedness under the Senior Facilities, €166.4 million under the PIK Facility and €534.0 million of indebtedness under the Senior Notes. Our cash interest-bearing debt (excluding the PIK Facility) was €1.317.7 million. Our Revolving Credit Facility allows us to increase our debt by €50.0 million. Our substantial leverage poses the risk that: • the aggregate amount of our indebtedness will exceed the value of our assets; • our vulnerability to a downturn in our business or economic and industry conditions is relatively high; • our ability to obtain additional financing to fund future working capital, capital expenditure, business opportunities and other corporate requirements will be limited; • • • we may have a much higher level of debt than certain of our competitors, which may put us at a competitive disadvantage and may make it difficult for us to pursue our business strategy and to grow our business in accordance with our strategy; a substantial portion of our cash flows from operating activities will have to be dedicated to the payment of principal of, and interest on, our indebtedness, which means that the cash flows will not be available to fund our operations, capital expenditure or other corporate purposes; and our flexibility in planning for, or reacting to, changes in our business, the competitive environment and the industry in which we operate will be limited. Any of these or other consequences or events could have a material adverse effect on our ability to satisfy our debt obligations, including the Senior Notes. See note 2.2 “Notes to the consolidated financial statements – Basis of preparation / Statement of compliance – Going concern”. In addition, we may incur substantial additional indebtedness in the future, which could be structurally senior to the Senior Notes or could mature prior to the Senior Notes. The terms of the indentures governing the Senior Notes and the terms of the Senior Facilities restrict us from incurring additional indebtedness but do not prohibit us from doing so. The incurrence of additional indebtedness would increase the leverage-related risks described in this annual report. We require a significant amount of cash to service our debt. Our ability to generate sufficient cash or access capital resources depends on many factors beyond our control: Our ability to make payments on and to refinance our debt and to fund working capital and capital expenditure depends on our future operating performance and ability to generate sufficient cash. This depends, to some extent, on general economic, financial, competitive, market, legislative, regulatory and other factors, many of which are beyond our control, as well as the other factors discussed in the section “Risk factors” in this report. We cannot assure you that our business will generate sufficient cash flows from operating activities or that future debt and equity financing will be available to us in an amount sufficient to enable us to pay our debt when due, including the Senior Notes, or to fund our other liquidity needs. In particular, the difficult current credit conditions have resulted in a reduction of the amount of funds available and a general increase in the cost of capital. Concerns about the general stability of financial markets and the solvency of specific counterparties have increased interest rates. Many lenders have imposed tighter lending standards, refused to refinance existing debt or terms similar to those for the existing debt or at all and have reduced or even ceased to provide any new funding. Please see the section entitled “Operating and financial review and prospects” in this annual report for a discussion of our cash flows and liquidity. If our future cash flows from operating activities and other capital resources (including borrowings under the Revolving Credit Facility under the Senior Facilities) are insufficient to pay our obligations as they mature or to fund our liquidity needs, we may be forced to: • reduce or delay our business activities, capital expenditure and research and development; • sell assets; • obtain additional debt or equity capital; or • restructure or refinance all or a portion of our debt, including the Senior Notes, on or before maturity. The terms of our debt, including the Senior Notes, the PIK Facility and the Senior Facilities, limit, and any future debt may limit, our ability to pursue any of these alternatives. We cannot assure you that we would be able to accomplish any of these alternatives on a timely basis or on satisfactory terms, if at all. At the date of this annual report, Standard & Poor’s and Moody’s Investors Service have rated us as “CC“ and “Caa3”, respectively, with a negative rating outlook and have rated the Senior Notes as “C” and “Ca”, respectively, with a negative rating outlook. The corporate ratings express the rating companies’ assessment of our overall financial capacity to pay our financial obligations and the Senior Notes ratings express the rating companies’ assessment of our financial capacity with respect to the Senior Notes. The rating outlook assesses the potential direction of a rating over the intermediate term and a negative outlook means that a rating may be lowered. Because our corporate ratings and our Senior Notes ratings have a negative outlook, our ratings may be downgraded at any time. We may face difficulty in obtaining capital resources with our current ratings or if our ratings were to worsen. We are subject to significant restrictive debt covenants, which limit our operating flexibility: The Senior Facilities, the PIK Facility and the indenture governing the Senior Notes contain covenants significantly restricting our ability to, among other things: • incur or guarantee additional indebtedness; • pay dividends or make other distributions or repurchase or redeem our stock; • make investments or other restricted payments; • create liens; • enter into certain transactions with affiliates; 13 • enter into agreements that restrict our restricted subsidiaries’ ability to pay dividends (in the case of the Senior Facilities and Senior Notes indenture only); and • consolidate, merge or sell all or substantially all of our assets. These covenants could limit our ability to finance our future operations and capital needs and our ability to pursue acquisitions and other business activities that may be in our interest. In the event of a default under the Senior Facilities, the PIK Facility, the Senior Notes or certain other defaults under other agreements, the lenders or holders of the Senior Notes could declare all amounts owed to them due and payable and, in the case of the Senior Facilities, terminate their revolving loan commitments. Borrowings under other debt instruments that contain crossacceleration or cross-default provisions may, as a result, also be accelerated and become due and payable. We may be unable to pay these debts in such circumstances. Risks related to our structure for holders of the Senior Notes Truvo Subsidiary Corp. is a holding company that has no revenue-generating operations of its own and depends on payments from its subsidiaries to make payments on the Senior Notes; the subsidiaries of Truvo Subsidiary Corp. are subject to restrictions on making any such payments: Truvo Subsidiary Corp. is a holding company that was formed in connection with the acquisition of Truvo USA from The Nielsen Company B.V. Truvo Subsidiary Corp. conducts no business operations of its own and has not engaged in any activities other than the holding of ownership interests in Truvo Acquisition Corp. Truvo Subsidiary Corp. holds no assets and has no sources of revenues other than the ownership interests in its subsidiaries and the right to any dividends thereon, and its rights arising from the on-loan of the proceeds from the issuance of the Senior Notes to Truvo Acquisition Corp. (the “Truvo Acquisition Corp. Proceeds Loan”) and the on-lending of certain other funds to its subsidiaries. Truvo Acquisition Corp.’s assets consist of shares in and loans to its subsidiaries, including the on-loan of the proceeds of the Truvo Acquisition Corp. Proceeds Loan to Truvo USA (the “Truvo USA Proceeds Loan”). Truvo Acquisition Corp. conducts no business operations of its own and relies on payments under certain intercompany loans, dividends and other distributions from its subsidiaries, to make payments on the Truvo Acquisition Corp. Proceeds Loan and to pay dividends and distributions to Truvo Subsidiary Corp. Truvo USA relies in part on payments under certain intercompany loans, including the on-loan of part of the proceeds of the Truvo USA Proceeds Loan to Truvo Belgium under a bond issued by Truvo Belgium (the “Truvo Belgium Proceeds Note”) and the on-loan of part of the proceeds of the Truvo USA Proceeds Loan to Truvo Antilles (“Truvo Antilles Proceeds Loan”), as well as dividends and other distributions from Truvo Belgium, to pay dividends and other distributions to Truvo Acquisition Corp. As at the end of December 2009, a portion of the intercompany loans between Truvo USA and Truvo Belgium were contributed to the equity of Truvo Belgium, for a total amount of €641 million. See “Description of indebtedness – Further intra-group loans”. Truvo Antilles relies in part on payments under the onloan of the proceeds of the Truvo Antilles Proceeds Loan to Truvo Services & Technology (“Truvo Services & Technology Proceeds Loan”). The proceeds loans and other intercompany loans among Truvo Subsidiary Corp. and its subsidiaries are subordinated to the obligations of its subsidiaries to the lenders under the Senior Facilities and may in the future be subordinated to other indebtedness of its subsidiaries. The terms of the Senior Facilities and the Intercreditor Agreement and applicable law also restrict the ability of Truvo Subsidiary Corp.’s subsidiaries to make payments and other distributions to it. Except for payments by Truvo Acquisition Corp. under the Truvo Acquisition Corp. Proceeds Loan and for the subsidiary guarantees of the subsidiary guarantors, Truvo Subsidiary Corp.’s subsidiaries have no obligations to make payments to Truvo Subsidiary Corp. to enable it to satisfy its obligations under the Senior Notes or to make funds available for these payments, whether in the form of loans, dividends or otherwise. Truvo Subsidiary Corp. is therefore subject to all risks to which our group is subject to the extent such risks may affect the ability of its subsidiaries to make distributions to Truvo Subsidiary Corp. If its subsidiaries are unable to distribute sufficient funds to Truvo Subsidiary Corp., it may not be able to make the required payments on the Senior Notes when they become due. In such event, holders of the Senior Notes would have to rely upon claims for payment under the subsidiary guarantees, which are subject to the risks and limitation described below under “Risks relating to the subsidiary guarantees and the security for holders of the Senior Notes”. In addition, a default under the Senior Notes would cause certain of the subsidiaries to be in default under the Senior Facilities. Other than pursuant to the Truvo Acquisition Corp. Proceeds Loan, Truvo Subsidiary Corp. only has a shareholder’s claim in the assets of its subsidiaries. This shareholder’s claim is junior to the claims that creditors of its subsidiaries have against the subsidiaries. Holders of the Senior Notes are only creditors of Truvo Subsidiary Corp. and the subsidiary guarantors pursuant to the subsidiary guarantees. In the case of subsidiaries of Truvo Subsidiary Corp. that are not subsidiary guarantors, all the existing and future liabilities of these subsidiaries, including any claims of trade creditors and preferred stockholders, are effectively senior to the Senior Notes. These subsidiaries include entities that are borrowers or guarantors under the Senior Facilities. The Company, which is the parent of Truvo Subsidiary Corp., has also guaranteed the Senior Notes on a subordinated basis although it is not subject to the covenants applicable to the Senior Notes. The Company is a holding company subject to risks similar to those identified above for Truvo Subsidiary Corp., which may affect the ability of the Company to make any payments that may become due and payable under its guarantee of the Senior Notes. The lenders under the proceeds loans may not be able to recover any amounts under the proceeds loans because of limitations on the lenders’ ability to receive payments thereunder: The obligations of Truvo Acquisition Corp. under the Truvo Acquisition Corp. Proceeds Loan, Truvo USA’s obligations under the Truvo USA Proceeds Loan and Truvo Belgium’s, Truvo Antilles’ and Truvo Services & Technology’s respective obligations 14 under the Truvo Belgium Proceeds Note, the Truvo Antilles Proceeds Loan and the Truvo Services & Technology Proceeds Loan are each contractually subordinated to the respective borrower’s obligations under the Senior Facilities pursuant to the Intercreditor Agreement. The ability of Truvo Subsidiary Corp. to take an enforcement action against Truvo Acquisition Corp. under the Truvo Acquisition Corp. Proceeds Loan, the ability of Truvo Acquisition Corp. to take an enforcement action against Truvo USA under the Truvo USA Proceeds Loan and the ability of Truvo USA to take an enforcement action against Truvo Belgium or Truvo Antilles under the Truvo Belgium Proceeds Note or the Truvo Antilles Proceeds Loan, as the case may be and the ability of Truvo Antilles to take an enforcement action against Truvo Services & Technology under the Truvo Services & Technology Proceeds Loan, is subject to significant restrictions imposed by the Intercreditor Agreement. As a result of the foregoing: • in the event of a liquidation, dissolution, bankruptcy, insolvency, moratorium or similar proceeding involving Truvo Acquisition Corp., (i) the lenders under the Senior Facilities will be entitled to payment in full of all obligations owing under the Senior Facilities before Truvo Subsidiary Corp. would be entitled to payments under the Truvo Acquisition Corp. Proceeds Loan and, as a result, before holders of the Senior Notes would ultimately receive any payments thereon from Truvo Subsidiary Corp., (ii) Truvo Subsidiary Corp. will be required to turn over any amounts it receives under the Truvo Acquisition Corp. Proceeds Loan to the security agent under the Intercreditor Agreement until all obligations owing under the Senior Facilities are paid in full and (iii) the liquidator, administrator or receiver or similar person distributing assets of Truvo Acquisition Corp., or any of its subsidiaries will be required to pay any amounts payable to Truvo Subsidiary Corp. under the Truvo Acquisition Corp. Proceeds Loan to the security agent until all amounts outstanding under the Senior Facilities are paid in full; • neither Truvo Acquisition Corp., Truvo USA nor the other subsidiary guarantors may make payments with respect to the subsidiary guarantees and none of Truvo Acquisition Corp., Truvo USA, Truvo Belgium, Truvo Antilles and Truvo Services & Technology may make payments with respect to the Truvo Acquisition Corp. Proceeds Loan, Truvo USA Proceeds Loan, the Truvo Belgium Proceeds Note, the Truvo Antilles Proceeds Loan or the Truvo Services & Technology Proceeds Loan, as the case may be, in the event that any payment has not been made when due in respect of the Senior Facilities or a notice is served declaring the Senior Facilities due and payable or payable on demand as a result of a payment default with respect to the Senior Facilities (a “Senior Payment Default”), and this prohibition will continue until there is no outstanding Senior Payment Default; • the lenders under the Senior Facilities may prevent Truvo Acquisition Corp., Truvo USA, Truvo Belgium, Truvo Antilles and Truvo Services & Technology from making payments under the Truvo Acquisition Corp. Proceeds Loan, Truvo USA Proceeds Loan, the Truvo Belgium Proceeds Note, the Truvo Antilles Proceeds Loan or the Truvo Services & Technology Proceeds Loan, as the case may be, and the subsidiary guarantors from making payments with respect to the subsidiary guarantees, for a period of up to 179 days in the event that there exists any other event of default under the Senior Facilities; • each of Truvo Subsidiary Corp., Truvo Acquisition Corp., Truvo USA and Truvo Antilles, respectively, has agreed to a 179-day standstill period on enforcement actions it could otherwise take under the Truvo Acquisition Corp. Proceeds Loan, the Truvo USA Proceeds Loan, the Truvo Belgium Proceeds Note, the Truvo Antilles Proceeds Loan, and the Truvo Services & Technology Proceeds Loan, as the case may be, if there is an event of default under the Senior Notes; • in the event of a liquidation, dissolution, bankruptcy, insolvency, moratorium or similar proceeding involving Truvo USA, (i) the lenders under the Senior Facilities will be entitled to payment in full of all obligations owing under the Senior Facilities before Truvo Acquisition Corp. would be entitled to payments under the Truvo USA Proceeds Loan and, as a result, before Truvo Subsidiary Corp. would ultimately receive any payments on the Truvo Acquisition Corp. Proceeds Loan from Truvo Acquisition Corp., (ii) Truvo Acquisition Corp. will be required to turn over any amounts it receives under the Truvo USA Proceeds Loan to the security agent under the Intercreditor Agreement until all obligations owing under the Senior Facilities are paid in full and (iii) the liquidator, administrator or receiver or similar person distributing assets of Truvo USA or any of its subsidiaries will be required to pay any amounts payable to Truvo Acquisition Corp. under the Truvo USA Proceeds Loan to the security agent until all amounts outstanding under the Senior Facilities are paid in full; • in the event of a liquidation, dissolution, bankruptcy, insolvency, moratorium or similar proceeding involving Truvo Belgium or Truvo Antilles, (i) the lenders under the Senior Facilities will be entitled to payment in full of all obligations owing under the Senior Facilities before Truvo USA would be entitled to payments under the Truvo Belgium Proceeds Note or the Truvo Antilles Proceeds Loan, as the case may be, and, as a result, before Truvo Acquisition Corp. would receive any payments on these loans from Truvo USA, (ii) Truvo USA will be required to turn over any amounts it receives under the Truvo Belgium Proceeds Note and the Truvo Antilles Proceeds Loan to the security agent under the Intercreditor Agreement until all obligations owing under the Senior Facilities are paid in full and (iii) the liquidator, administrator or receiver or similar person distributing assets of Truvo USA or any of its subsidiaries will be required to pay any amounts payable to Truvo USA under the Truvo Belgium Proceeds Note and the Truvo Antilles Proceeds Loan to the security agent until all amounts outstanding under the Senior Facilities are paid in full; • in the event of a liquidation, dissolution, bankruptcy, insolvency, moratorium or similar proceeding involving Truvo Services & Technology, (i) the lenders under the Senior Facilities will be entitled to payment in full of all obligations owing under the Senior Facilities before Truvo Antilles would be 15 entitled to payments under the Truvo Services & Technology Proceeds Loan and, as a result, before Truvo USA would ultimately receive any payments on the Truvo Antilles Proceeds Loan, (ii) Truvo Antilles will be required to turn over any amounts it receives under the Truvo Services & Technology Proceeds Loan to the security agent under the Intercreditor Agreement until all obligations owing under the Senior Facilities are paid in full and (iii) the liquidator, administrator or receiver or similar person distributing assets of Truvo Services & Technology or any of its subsidiaries will be required to pay any amounts payable to Truvo Antilles under the Truvo Services & Technology Proceeds Loan to the security agent until all amounts outstanding under the Senior Facilities are paid in full; • in the event that the lenders under the Senior Facilities enforce a first-priority security interest with respect to the Truvo Antilles Proceeds Loan, Truvo USA’s rights under the Truvo Antilles Proceeds Loan may be assigned to a third party and Truvo USA would have no right, title or interest under the Truvo Antilles Proceeds Loan or claims against Truvo Antilles under the Truvo Antilles Proceeds Loan; • in the event that the lenders under the Senior Facilities enforce their first-priority pledge of receivables arising under the Truvo USA Proceeds Loan, Truvo Acquisition Corp.’s rights under the Truvo USA Proceeds Loan may be assigned to a third party, and Truvo Acquisition Corp. would have no right, title or interest thereunder; • • in the event that the lenders under the Senior Facilities enforce their first-priority pledge of receivables arising under the Truvo Belgium Proceeds Note or the Truvo Antilles Proceeds Loan, Truvo USA’s rights under the Truvo Belgium Proceeds Note or the Truvo Antilles Proceeds Loan may be assigned to a third party, and Truvo USA would have no right, title or interest thereunder; and in the event that the lenders under the Senior Facilities enforce their first-priority security interest with respect to the Truvo Services & Technology Proceeds Loan, Truvo Antilles’ rights under the Truvo Services & Technology Proceeds Loan may be assigned to a third party, and Truvo Antilles would have no right, title or interest thereunder. The Senior Notes and the proceeds loans may be subjected to similar restrictions in the future in favour of future indebtedness of Truvo Acquisition Corp., Truvo USA, Truvo Belgium, Truvo Antilles, Truvo Services & Technology or any of their respective subsidiaries. Risks related to the subsidiary guarantees and the security for holders of the Senior Notes Holders of the Senior Notes may not be able to enforce, or recover any amounts under, the subsidiary guarantees due to the subordination provisions and restrictions on enforcement: Each of the subsidiary guarantees is a senior subordinated guarantee, which means that each subsidiary guarantee ranks behind, and is expressly subordinated to, all of the existing and future senior obligations of the subsidiary guarantors, including any obligations owed by the subsidiary guarantors under the Senior Facilities. The ability to take enforcement action against the subsidiary guarantors under the subsidiary guarantees is subject to significant restrictions imposed by the Intercreditor Agreement and the terms of such subsidiary guarantees. As a result: • in the event of a liquidation, dissolution, bankruptcy, insolvency, moratorium or similar proceeding involving a subsidiary guarantor, (i) the lenders under the Senior Facilities will be entitled to payment in full of all obligations owing under the Senior Facilities before the trustee under the Senior Notes indenture and the holders of the Senior Notes would be entitled to payments under the subsidiary guarantee, (ii) the trustee under the Senior Notes indenture and the holders of the Senior Notes will be required, subject to certain exceptions, to turn over any amounts they receive under the subsidiary guarantee to the security agent under the Intercreditor Agreement until all obligations owing under the Senior Facilities are paid in full and (iii) the liquidator, administrator or receiver or similar person distributing assets of a subsidiary guarantor will be required to pay any amounts payable to the trustee under the Senior Notes indenture and the holders of the Senior Notes under the subsidiary guarantee to the security agent under the Intercreditor Agreement until all obligations owing under the Senior Facilities are paid in full; • the subsidiary guarantors may not make payments under the subsidiary guarantees in the event of a Senior Payment Default and this prohibition will continue until there is no outstanding Senior Payment Default; • the lenders under the Senior Facilities may prevent the subsidiary guarantors from making payments to the trustee under the Senior Notes indenture and the holders of the Senior Notes under the subsidiary guarantees for a period of up to 179 days in the event that there exists any other event of default under the Senior Facilities; and • the trustee under the Senior Notes indenture has agreed on behalf of the holders of the Senior Notes to a 179-day standstill period on enforcement actions it could otherwise take against the subsidiary guarantors in respect of the subsidiary guarantees for an event of default under the Senior Notes. In addition, the subsidiary guarantees may be subjected to similar restrictions in the future in favour of future unsubordinated indebtedness of Truvo Subsidiary Corp. or any of its subsidiaries. The subsidiary guarantees are also subject to release under certain circumstances, including but not limited to the sale of any such subsidiary pursuant to an enforcement of security over the shares of any such subsidiary guarantor or a holding company of that subsidiary guarantor, provided that certain requirements with respect to such enforcement pursuant to the Intercreditor Agreement are satisfied. As a result of these and other provisions in the subsidiary guarantees, holders of the Senior Notes may not be able to recover any amounts from the subsidiary guarantors under the subsidiary guarantees in the event of a default and the subsidiary guarantees may be released without any recovery being available. 16 Not all of the subsidiaries of Truvo Subsidiary Corp. guarantee the Senior Notes, and any claim by Truvo Subsidiary Corp. or any of its creditors, including the holders of the Senior Notes, against such subsidiaries that do not guarantee the Senior Notes are structurally subordinated to all of the claims of creditors of such subsidiaries: Not all of the existing and future subsidiaries of Truvo Subsidiary Corp. guarantee the Senior Notes. The Senior Notes indenture does not limit the transfer of assets to, or the making of investments in, any of the restricted subsidiaries of Truvo Subsidiary Corp., including the non-guarantor subsidiaries. Accordingly, non-guarantor subsidiaries could account for a higher portion of our assets, net sales and net income in the future. In the event that one of the subsidiaries that is not a subsidiary guarantor becomes insolvent, liquidates, reorganises, dissolves or otherwise winds up, its assets will be used first to satisfy the claims of its creditors, including its trade creditors, banks and other lenders. Consequently, any claim by Truvo Subsidiary Corp. or its creditors, including holders of the Senior Notes, against a subsidiary that is not a subsidiary guarantor will be structurally subordinated to all of the claims of the creditors of such subsidiary. The enforceability of holders’ rights under the Senior Notes and under the subsidiary guarantees may be restricted: Truvo Subsidiary Corp. is a corporation organised under the laws of Delaware and the indenture governing the Senior Notes is subject to New York law. Most of the members of the boards of directors and the management of Truvo Subsidiary Corp. and the subsidiary guarantors reside outside the United States. The assets of most of the subsidiaries and the assets of most of the directors and managers are located outside the United States. Service of process upon individuals or companies that are not resident in the United States may be difficult to obtain within the United States. Therefore, any judgment obtained in the United States against the subsidiaries or such persons may not be collectible within the United States. In addition, there is doubt as to the enforceability in the foreign jurisdictions where most of our directors and assets are located (including Belgium, Romania, Ireland and Portugal) of liabilities predicated solely upon United States federal or state securities law against Truvo Subsidiary Corp., its directors and controlling persons and management who are not residents of the United States, in original actions or in actions for enforcements of judgments of United States courts. U.S. federal, U.S. state, Belgian and Dutch statutes allow courts, under specific circumstances, to void notes, guarantees and security and require note holders to return payments received from issuers and guarantors and in respect of security: U.S. federal and state law - U.S. federal and state law may apply to payments received from issuers and guarantors, or in respect of security. Under federal bankruptcy law and comparable provisions of state fraudulent transfer laws, the notes or guarantees could be voided or the grant of security interest may be avoided, or claims in respect of notes or guarantees or the security interest may be subordinated to all other debts of that issuer, guarantor or grantor if, among other things, the issuer, guarantor or grantor, at the time it (a) incurred the indebtedness evidenced by the notes or its guarantee or (b) granted the security interest: • received less than reasonably equivalent value or fair consideration for the issuance of the note, incurrence of such guarantee or grant of such security interest; and at the time thereof • was insolvent or rendered insolvent by reason of such issuance, incurrence or grant; or • was engaged in a business or transaction for which the issuer’s, guarantor’s or grantor’s remaining assets constituted unreasonably small capital; or • intended to incur, or believed that it would incur, debts beyond its ability to pay such debts as they mature; or • was a defendant in an action for money damages, or had a judgment for money damages docketed against it if, in either case, after final judgment, the judgment is unsatisfied. In addition, any payment by that issuer, guarantor or grantor pursuant to its notes, guarantee or under security could be voided and required to be returned to the issuer, guarantor or grantor, or to a fund for the benefit of the creditors of the issuer, guarantor or grantor. As a general matter, value is given for a transfer or an obligation if, in exchange for the transfer or obligation, property is transferred or an antecedent debt is secured or satisfied. A debtor will generally not be considered to have received value in connection with a debt offering if the debtor uses the proceeds of that offering to make a dividend payment or other distribution on account of equity securities issued by the debtor. The measures of insolvency for the purposes of these fraudulent transfer laws will vary depending upon the law applied in any proceeding to determine whether a fraudulent transfer has occurred. Generally, however, an issuer or a guarantor would be considered insolvent if: • the present fair saleable value of its assets was less than the amount that would be required to pay its probable liability on its existing debts, including contingent liabilities, as they become absolute and mature; or • it could not pay its debts as they become due. On the basis of historical financial information and other factors, we believe that each subsidiary guarantor organised under the laws of Delaware, after giving effect to its subsidiary guarantee of the Senior Notes, was not insolvent, did not have unreasonably small capital for the business in which it was engaged and did not incur debts beyond its ability to pay such debts as they mature. We cannot assure you, however, as to what standard a court would apply in making these determinations or that a court would agree with our conclusions in this regard. Belgium - The subsidiary guarantees by the Belgian subsidiary guarantors provide the holders of the Senior Notes with a claim against the subsidiary guarantors. Each of these subsidiary guarantees, however, is limited to an amount the relevant subsidiary guarantor believes it can guarantee without rendering such subsidiary guarantee, as it relates to that subsidiary guarantor, voidable or otherwise ineffective under applicable law. In addition, enforcement of any of these subsidiary 17 guarantees against the relevant subsidiary guarantor would be subject to certain defences available to guarantors generally. These laws and defences include those that relate to fraudulent transfer, voidable preference, financial assistance, corporate purpose or benefit and regulations or defences affecting the rights of creditors generally. If these laws and defences are applicable, a guarantor may have no liability under its guarantee. In particular, Belgian case law requires that a guarantee by a Belgian company of third-party obligations satisfy the following conditions: (i) it must be within the corporate purpose (maatschappelijke doel) of the guarantor, as provided for in its by-laws (statuten); (ii) it must be to the corporate benefit (vennootschapsbelang) of the guarantor, i.e. the guarantor must derive an actual corporate benefit, consideration or advantage from the transaction secured by the guarantee, and the risks resulting from the guarantee must not be disproportionate to the benefit received or to the financial capabilities of the guarantor. The presence of an actual corporate benefit to a subsidiary guarantor having its principal place of business in Belgium is a question of fact and Belgian case law provides no clear definition of what constitutes an actual corporate benefit. The relevant corporate bodies of each subsidiary guarantor having its principal place of business in Belgium resolved that the issuance of the Senior Notes and its subsidiary guarantee of the Senior Notes conferred an actual corporate benefit. However, due to the reasons indicated above we cannot assure you that a court in Belgium would agree with this determination. If a court in Belgium determined that actual corporate benefit was not established as to a subsidiary guarantor, then the subsidiary guarantee given by that subsidiary guarantor could be declared void or unenforceable upon request of such subsidiary guarantor (or its bankruptcy trustee) or a third party. In addition, enforcement in Belgium of the subsidiary guarantees is subject to authorisation by the Belgian courts. It is possible that a subsidiary guarantor having its principal place of business in Belgium, a creditor of a Belgian guarantor or the bankruptcy trustee in case of a bankruptcy of a subsidiary guarantor having its principal place of business in Belgium, may contest the validity and enforceability of the guarantor’s subsidiary guarantee and that the applicable court may determine that the subsidiary guarantee should be voided or declared unenforceable. Similar considerations apply with respect to the granting of security by subsidiary guarantors in Belgium to cover their obligations under the guarantees. The Netherlands - Subsidiary guarantors organised under the laws of The Netherlands, or their respective bankruptcy trustees, may invoke the nullity of any legal act (rechtshandeling) if that legal act was outside their corporate purpose (objects) and the other party to that legal act was or should - without investigation - have been aware of this. The determination of whether a legal act is within the objects of a company may not be based solely on the description of the articles of association, but must take into account all relevant circumstances, including in particular the question whether the interests of that company are served by the relevant legal act. If it appears that there is an imbalance, to the disadvantage of the subsidiary guarantor, between the benefits, if any, derived by the subsidiary guarantor organised under the laws of The Netherlands from the granting of the guarantees and the amount for which the guarantee is enforced, these transactions may be found to be outside the objects of the subsidiary guarantor and the trustee under the Senior Notes indenture may be held to have been aware of this. To the extent a subsidiary guarantor organised under the laws of The Netherlands, or its bankruptcy trustee, successfully invoked the nullity of its subsidiary guarantee, such guarantee would be limited to the extent any portion of it is nullified. In the event it is nullified in full, holders of the Senior Notes would no longer be a creditor of that subsidiary guarantor and would only be a creditor of Truvo Subsidiary Corp. and the remaining subsidiary guarantors. The guarantees issued by the Dutch guarantors may also be null and void as a result of contravening the Dutch law prohibition on financial assistance. Dutch law prohibits a Dutch limited liability company from issuing guarantees with a view to third parties (shareholders or others) acquiring, or subscribing for, shares in that company. This prohibition on financial assistance applies to both a direct and indirect acquisition of shares in a Dutch company. The prevailing opinion in legal doctrine is that a violation of the prohibition results in nullity of the transaction concerned. The liability of the Dutch guarantors under the subsidiary guarantees does not extend to any liability that, if it were included, would result in the guarantees contravening the prohibition on financial assistance. This may mean that a Dutch guarantor’s liability under a guarantee may be limited or non-existent. Applicable insolvency laws may affect the enforceability of the obligations and the security of Truvo Subsidiary Corp. and the subsidiary guarantors: In the event that any one or more of Truvo Subsidiary Corp., the subsidiary guarantors or any of Truvo Subsidiary Corp.’s other subsidiaries experience financial difficulty, it is not possible to predict with certainty in which jurisdiction or jurisdictions insolvency or similar proceedings would be commenced, or the outcome of such proceedings. Applicable insolvency laws may affect the enforceability of the obligations and the security of Truvo Subsidiary Corp. and the guarantors. Certain aspects of European Union insolvency law Pursuant to Council Regulation (EC) no. 1346/2000 on insolvency proceedings (the “EU Insolvency Regulation”), the court which shall have jurisdiction to open insolvency proceedings in relation to a company will be the court of the member state (other than Denmark) where the company concerned has its “centre of main interests” (as that term is used in Article 3 (1) of the EU Insolvency Regulation). The determination of where any such company has its “centre of main interests” is a question of fact on which the courts of the different EU Member States may have differing and even conflicting views. It should also be noted that no final decisions have been taken in cases that have been brought before the European Court of Justice in relation to questions of interpretation or the effects of the EU Insolvency Regulation throughout the EU. Furthermore, “centre of main interests” is not a static concept and may change from time to time. Although under Article 3 (1) of the EU Insolvency Regulation there is a rebuttable presumption that any such company has its “centre of main interests” in the Member State in which it has its registered office, Preamble 13 of the EU Insolvency Regulation states that the “centre of main interests” of a debtor should correspond to the place where the debtor conducts the administration of its interests on a regular basis and “is therefore ascertainable by third parties”. In that respect 18 factors such as the place for the holding of board meetings, the place where the company conducts the majority of its business and the place where the large majority of the company’s creditors are established may all be relevant in the determination of the place where the company has its “centre of main interests”. If the “centre of main interests” of any such company is and will remain located in the state in which it has its registered office, the main insolvency proceedings in respect of the company under the EU Insolvency Regulation would be commenced in such jurisdiction and accordingly a court in such jurisdiction would be entitled to commence the types of insolvency proceedings referred to in Annex A to the EU Insolvency Regulation. Insolvency proceedings opened in one Member State under the EU Insolvency Regulation are to be recognised in other Member States (other than Denmark), although secondary proceedings may be opened in another Member State. If the “centre of main interests” of a debtor is in one Member State (other than Denmark) under Article 3 (2) of the EU Insolvency Regulation, the courts of another Member State (other than Denmark) may open “territorial proceedings” in the event that such debtor has an “establishment” in the territory of such other Member State. If the company does not have an establishment in any other Member State, no court of any other Member State shall have the ability to open territorial proceedings in respect of such issuer or guarantor under the EU Insolvency Regulation. Belgium - Some of the subsidiary guarantors are organised, and have their principal place of business in Belgium and, consequently, may be subject to insolvency laws and proceedings in Belgium. There are two main types of insolvency proceedings under Belgian law: • judicial restructuring (gerechtelijke reorganisatie) proceedings; and • bankruptcy (faillissement) proceedings. Judicial restructuring proceedings – Introduction: On April 1, 2009, the Act on the Continuity of Enterprises of January 31, 2009 (the “Continuity Act”), entered into force. The Continuity Act deals with judicial restructuring proceedings in Belgium, and replaces the previous Act on Judicial Composition of July 17, 1997. The Continuity Act will apply to all judicial restructuring proceedings started after April 1, 2009. The previous Act on Judicial Composition will continue to apply to all proceedings started prior to April 1, 2009. Please note that as of the date of this review, no proceedings have been started under the Continuity Act. Accordingly, no case-law in relation thereto exists. Moreover, as the Continuity Act is very recent, only very limited legal commentary in relation thereto is available. The analysis below is therefore based solely on the text of the Continuity Act, and could be impacted by future case-law or commentary. The Continuity Act deals with both out-of-court restructuring and in-court (or judicial) restructuring proceedings. The provisions relating to out-of-court restructuring proceedings will impact mainly on claw-back rights in bankruptcy during the suspect period (see below under “Bankruptcy”). A brief summary of in-court (or judicial) restructuring proceedings is set out below. Types of judicial restructuring: The Continuity Act sets out three types of judicial restructuring proceedings, namely: • judicial restructuring by "individual agreement", i.e., an agreement between the debtor in restructuring and two or more of its creditors; please note that any plan or agreement reached under these proceedings will bind solely those creditors who have individually agreed to the plan or agreement; such proceedings can only be commenced upon the request of the debtor; • judicial restructuring by "collective agreement", i.e., proceedings similar to the judicial composition proceedings under the previous Act on Judicial Composition; such proceedings can only be commenced upon the request of the debtor; and • judicial restructuring by "court-supervised sale", i.e., a total or partial sale of the debtor's business, under court supervision; such proceedings can be commenced by the debtor, by the public prosecutor ("procureur des Konings"), the creditors or any other third party which can show an interest in acquiring the debtor's business. Joint characteristics of all types of judicial restructuring proceedings: (i) The opening of restructuring proceedings - Judicial restructuring proceedings may be commenced if the continuity of the debtor's business jeopardised, or will become jeopardised in the foreseeable future. The continuation of the debtor’s business is in any event deemed to be jeopardised if, as a result of losses, the debtor’s net assets have declined to less than 50% of its stated capital. Please note that judicial restructuring proceedings may even be commenced when the debtor is in a state of bankruptcy (i.e., the debtor has ceased to make payments and has exhausted its credit – see below under "Bankruptcy"). (ii) Preliminary suspension of payment and stay on enforcement - If the court chooses to allow judicial restructuring proceedings, it will grant a preliminary suspension of payments and stay on enforcement during an initial period of maximum six months, which can be extended at the request of the company, or the judgedelegate. The total duration of the preliminary suspension of payment and stay on enforcement may not exceed 18 months (the “Preliminary Suspension Period”). As a rule, during the Preliminary Suspension Period the creditors cannot enforce their rights against the debtor’s assets, although exceptions apply for certain classes of secured creditors in accordance with the Financial Collateral Act of December 15, 2004. The purpose of this Preliminary Suspension Period is (i) to allow the debtor to reach an individual agreement with two or more of its creditors, (ii) to allow the debtor to reach a collective agreement on a repayment or instalment plan with its creditors or (iii) to allow for a court-supervised sale of part or all of the debtor's business. (iii) Control of the debtor's business - In principle, the debtor will retain full control over its business during the Preliminary Suspension Period. However, note that exceptions in relation thereto are made (i) in the event of the debtor's apparent gross negligence or bad faith or (ii) in the event of court-supervised sale. 19 (iv) Effect on ongoing agreements - Any provision providing that an agreement would be terminated as the result of a debtor asking for or entering into a judicial restructuring proceeding is ineffective. Note, however, that under certain conditions and following the opening of judicial restructuring proceedings, the debtor may either terminate or suspend the performance of an agreement, provided such is necessary for its reorganisation. Specific characteristics of judicial restructuring proceedings by collective agreement: During the Preliminary Suspension Period, the creditors must file their claims within the period indicated to this end in the judgment. During the Preliminary Suspension Period, the debtor must draw up an instalment plan or a reorganisation plan which must be approved by a majority of its creditors (having filed their claims with the court), who were present at a meeting of creditors and whose aggregate claims represent over half of all outstanding claims of the debtor. This plan will be approved by the court provided it does not violate public policy or the formal provisions of the Continuity Act. The plan will be binding on all creditors listed in the plan. The court can then award a final suspension of payments for a maximum period of 5 years. Certain classes of secured creditors (e.g., creditors whose claims are secured by rights in rem) are as a rule not bound by the plan, unless they have expressly agreed thereto. Such creditors may, as a result, enforce their security from the beginning of the final suspension period. Under certain conditions (such as continued payment of all interest due), enforcement by such creditors can be suspended for up to 36 months from the date that the court approves the plan. Specific characteristics of judicial restructuring proceedings by court-supervised sale: If judicial restructuring proceedings are opened with a view to selloff all or part of the debtor's business, the court will appoint a judicial mandatary ("gerechtsmandataris") and instruct the latter to actively solicit bids in relation to either part of all of the debtor's business. The final decision as to who will take-over all or part of the debtor's business will be made by the court. The creditors' rights over the moveable and immoveable assets sold will be substituted by corresponding rights over the proceeds of such sale. Specific characteristics of judicial restructuring proceedings by individual agreement: During the Preliminary Suspension Period, the debtor may attempt to reach an agreement with two or more of its creditors. Such agreement will only bind those creditors who have expressly agreed to the agreement. Accordingly, all other creditors will retain their rights, and may recommence enforcement of their security as from the end of the Preliminary Suspension Period. Bankruptcy - A company which, on a sustained basis, ceases to make payments and whose credit is impaired, will be deemed to be in a state of bankruptcy. Within one month after the cessation of payments, the company must file for bankruptcy. If the company is late in filing for bankruptcy, its directors could be held liable for damages to creditors as a result thereof. Bankruptcy procedures may also be initiated on the request of unpaid creditors or on the initiative of the public prosecutor. Once the commercial court decides that the requirements for bankruptcy are met, it will set a date before which claims for all unpaid debts must be filed by creditors. A bankruptcy trustee will be appointed (i) to assume the operation of the business, (ii) to take an inventory and to organise a sale of the debtor’s assets, (iii) to distribute the proceeds thereof to creditors and (iv) to liquidate the debtor. Payments or other transactions (as listed below) made by a company during a certain period of time prior to that company being declared bankrupt (the “suspect period”) (verdachte periode) can be voided for the benefit of the creditors. The court will determine the date of commencement and the duration of the suspect period. This period starts on the date of sustained cessation of payment of debts by the debtor. Usually, the court will establish this date in a separate judgment after the bankruptcy judgment, but this date cannot be earlier than six months before the date of the bankruptcy judgment, unless a decision to dissolve the company was made more than six months before the date of the bankruptcy judgment, in which case the date could be the date of such decision to dissolve the company. Creditors can start proceedings to determine the date of commencement of the suspect period within six months following the bankruptcy judgment. The ruling determining the date of commencement of the suspect period or the bankruptcy judgment itself can be opposed by third parties, such as other creditors, within 15 days following the publication of that ruling in the Belgian Official Gazette. The rules on transactions, which can or must be voided (“claw-back right”) for the benefit of the bankrupt estate in the event of bankruptcy are as follows: • Any transaction entered into by a Belgian company during the suspect period is ineffective if the value given to such creditors significantly exceeded the value the company received in consideration. • Any transaction entered into by a company, which has stopped making payments, may be voided upon the subsequent bankruptcy of such company if the counter party to the transaction was aware of the suspension of payments. The Continuity Act limits this ground for voidness or claw-back: it does not apply to a transaction or agreement entered into between the debtor and two or more of its creditors provided (i) such transaction or agreement was filed with the commercial court ("individual out-of-court agreement"), or (ii) such transaction or agreement was entered into during judicial restructuring proceedings. • Security interests granted during the suspect period must be declared ineffective if they intend to secure a debt, which existed prior to the date on which the security interest was granted. • Any payments (in whatever form, whether money, in kind or by way of set-off) made during the suspect period of any debt which was not yet due as well as all payments made during the suspect period other than with money or monetary instruments (checks, promissory notes, etc.) must be declared ineffective. The Continuity Act limits this ground for voidness or claw-back: it does not apply to a transaction or agreement entered into between the debtor and two or more of its creditors provided (i) such transaction 20 or agreement was filed with the commercial court ("individual out-of-court agreement”), or (ii) such transaction or agreement was entered into during judicial restructuring proceedings. • Any transaction or payment effected with fraudulent intent will be set aside irrespective of its date. Following a judgment commencing a bankruptcy proceeding, enforcement rights of individual creditors are suspended. Creditors secured by in rem rights, such as share pledges, will regain their ability to enforce their rights under the security after the bankruptcy trustee has verified the creditors’ claims. The Netherlands - Some of the subsidiary guarantors are incorporated under the laws of The Netherlands and have their centre of main interests in The Netherlands. Therefore, any insolvency proceedings in relation to such subsidiary guarantors would likely be based on Dutch insolvency law. Dutch insolvency law differs significantly from insolvency proceedings in the United States and may make it more difficult for holders of Senior Notes to recover the amount they would normally expect to recover in a liquidation or bankruptcy proceeding in the United States. There are two primary insolvency regimes under Dutch law: the first, moratorium of payments (surséance van betaling), is intended to facilitate the reorganisation of a debtor’s indebtedness and enable the debtor to continue as a going concern. The second, bankruptcy (faillissement), is primarily designed to liquidate and distribute the proceeds of the assets of a debtor to its creditors. Such liquidation could also take place by way of a going concern sale. Both insolvency regimes are set forth in the Dutch Bankruptcy Act. An application for a moratorium of payments can only be made by the debtor itself. Upon commencement of moratorium of payments proceedings, the court will grant a provisional moratorium. Unless a draft composition (akkoord) is filed simultaneously with the application for moratorium of payments, a meeting of creditors is required to decide on the definitive moratorium. The definitive moratorium will generally be granted unless a qualified minority (one-quarter in amount of claims held by creditors represented at the creditors’ meeting or onethird in number of creditors represented at such creditors’ meeting) of the unsecured non-preferential creditors withholds its consent. In both cases, the moratorium of payments is only effective with regard to unsecured nonpreferential creditors. Unlike Chapter 11 proceedings under U.S. bankruptcy law during which both secured and unsecured creditors are generally barred from seeking to recover on their claims during a moratorium of payments, under Dutch law, secured and preferential creditors (including tax and social security authorities) may enforce their rights against assets of the subsidiary guarantors to satisfy their claims as if there were no moratorium of payments. However, the court may order a “cooling down period” for a maximum period of two consecutive periods of two months each during which enforcement actions by secured creditors are barred. In a moratorium of payments, a composition (akkoord) may be offered to creditors. Such a composition will be binding on all unsecured and non-preferred creditors if it is approved by a majority vote in number of the affected creditors admitted for voting purposes, representing no less than 50% in amount of the total debt owed to them and subsequently ratified (gehomologeerd) by the court. Consequently, Dutch insolvency laws could reduce the recovery of a holder of Senior Notes in a Dutch moratorium of payments proceedings. Interest payments that fall due after the date on which a moratorium of payments is granted cannot be claimed in a composition. Under Dutch bankruptcy proceedings, the assets of a debtor are generally liquidated and the proceeds distributed to the debtor’s creditors on the basics of the relative claims of those creditors. Certain creditors (such as secured creditors and tax and social security authorities) will have special rights that may adversely affect the interests of holders of Senior Notes. For example, secured creditors may enforce their rights against the assets of the subsidiary purchasers that are subject to their security rights and/or the subsidiary guarantors to satisfy their claims under a Dutch bankruptcy as if there is no bankruptcy. Consequently, Dutch insolvency laws could reduce your potential recovery in a Dutch bankruptcy proceeding. As in moratorium of payments proceedings, the court may order a “cooling down period” for a maximum of two consecutive periods of two months during which enforcement actions by secured creditors are barred. The claim of a creditor may be limited depending on the date the claim becomes due and payable in accordance with its terms. Generally, contractual provisions to the effect that a claim will become due and payable upon the bankruptcy of the debtor of such claim are enforceable as a matter of Dutch law. In the absence of a contractual arrangement in this regard, the following applies. Claims that become due and payable within one year from the start of the bankruptcy are treated as if they were due and payable at the start of the bankruptcy. All claims that become due and payable more than one year after the start of the bankruptcy are admitted in the bankruptcy for their net present value calculated as of one year since the start of the bankruptcy. Each of these claims will have to be submitted to the bankruptcy trustee of the issuer and the subsidiary guarantors to be verified. “Verification” under Dutch law means that the receiver determines the value of the claim and whether and to what extent it will be admitted in the bankruptcy proceeding. Interest payments that fall due after the date of the bankruptcy cannot be verified. Generally, in a creditors’ meeting (verificatie-vergadering), the receiver, the insolvent debtor and all creditors may dispute the verification of claims of other creditors. Creditors whose claims or value thereof are disputed in the creditors meeting may be referred to a separate court proceeding (renvooi procedure). These renvooi procedures could cause holders of notes to recover less than the principal amount of their notes or less than they could recover in a U.S. liquidation. Such renvooi procedures could also cause payments to the holders of notes to be delayed compared with holders of undisputed claims. Further, in a bankruptcy a composition may be offered to creditors, which may be binding on creditors in the same manner as set forth above in relation to a moratorium. The Dutch Bankruptcy Act does not in itself recognise the concept of classes of creditors. A contractual subordination of the subsidiary guarantees in respect of certain other indebtedness of the issuer and/or the subsidiary guarantors will be given effect, as much as possible under Dutch law, in accordance with such contract terms. A bankruptcy trustee can force the secured creditor to enforce its security interest within a reasonable period of time, failing which the receiver will be entitled to sell the secured assets, if any, and the secured creditor will have 21 to share in the bankruptcy costs. Excess proceeds of enforcement must be returned to the issuer in its insolvency and they may not be set off against an unsecured claim of the secured creditor on the issuer. Such set-off is allowed prior to the issuer’s insolvency. Simultaneously with the opening of the bankruptcy of a subsidiary guarantor organised under the laws of The Netherlands, a Dutch bankruptcy trustee will be appointed. Such appointment will have an over riding effect on the appointment of a receiver as set out in the relevant security documents. The appointment of such bankruptcy trustee cannot prevent the subsidiary guarantor from being declared bankrupt in The Netherlands. Any future rights or assets acquired by such guarantor after it has been declared bankrupt or after it has been granted a moratorium of payments will not be subject to the security interests created by the relevant security documents. The ability of the holders of the Senior Notes to recover under the security is limited by subordination provisions and restrictions on enforcement: The Senior Notes are secured, among others, on a firstranking basis by a security interest in the Truvo Acquisition Corp. Proceeds Loan and on a secondranking basis by a pledge of 65% of the shares of Truvo Acquisition Corp. The subsidiary guarantee of Truvo Acquisition Corp. is secured on a second-ranking basis by a pledge of the Truvo USA Proceeds Loan and a pledge of 65% of the shares of Truvo USA. The subsidiary guarantee of Truvo USA is secured on a second-ranking basis by the Truvo Belgium Proceeds Note, the Truvo Antilles Proceeds Loan and a pledge of approximately 65% of the shares of Truvo Belgium (held by Truvo USA). The shares of each of these companies and all these receivables are pledged to secure obligations under the Senior Facilities on a first priority basis. These priorities are contractually provided for in the Intercreditor Agreement. In addition, some claims may rank by operation of law before any other claim that may be secured by the share pledges and pledges of receivables. These claims can include, among others, court costs and costs incurred for the preservation of the pledged assets. The holders of the Senior Notes may not be able to recover on the share pledges or the pledges of receivables under the proceeds loans because the lenders under the Senior Facilities will have a prior claim on all proceeds realised from any enforcement of these pledges (other than in respect of the first-ranking security interest in the Truvo Acquisition Corp. Proceeds Loan), which would be subject to compliance with certain provisions contained in the Intercreditor Agreement relating to procedures to be followed in connection with enforcement sales. Pursuant to the terms of the Intercreditor Agreement, if the proceeds realised from such sales of collateral exceed the amount owed under the Senior Facilities, any excess amount of such proceeds will be paid to the security agent for its own benefit and for the benefit of owners of the Senior Notes and other creditors permitted by the indenture governing the Senior Notes to share in the collateral on an equal and rateable basis with the Senior Notes. If there are no excess proceeds from sales of collateral, or if the amount of such excess proceeds is less than the aggregate amount of the obligations under the Senior Notes and other obligations that share in the collateral on an equal and rateable basis with the Senior Notes, the holders of the Senior Notes will not recover some or all of the amounts owed to them under the Senior Notes. The subsidiary guarantees may be automatically released at the time of an enforcement sale, so the trustee under the Senior Notes indenture and the holders of the Senior Notes will have no claims under the subsidiary guarantees following an enforcement sale. The ability of the holders of the Senior Notes to require the security agent to take enforcement action under the share pledges or the pledges of receivables under the proceeds loans is subject to significant restrictions imposed by the Intercreditor Agreement. The Intercreditor Agreement provides for a 179-day standstill period on enforcement of the share pledges and the pledges of receivables under the proceeds loans after an event of default under the Senior Notes. In the event that Truvo Subsidiary Corp. or its subsidiaries incur additional debt, and the Senior Notes indenture permits such debt to be secured, then that debt may also be permitted to be secured in the same collateral as that securing the Senior Notes, and may be ranked ahead of the security granted in favour of the Senior Notes, without the need for the consent of the holders of the Senior Notes or the trustee under the Senior Notes indenture. In that event, the security in favour of the Senior Notes will be subject to restrictions and disadvantages in favour of this additional debt similar to those outlined above in relation to the Senior Facilities. In addition, in the event that additional notes are issued under the indenture governing the Senior Notes, the security in favour of the Senior Notes will be shared among a larger principal amount of Indebtedness. The share pledges and pledges of receivables are not granted directly to the holders of Senior Notes: The share pledges and pledges of receivables that constitute security for obligations of Truvo Subsidiary Corp. and the subsidiary guarantors are, under the Senior Notes and the indenture governing the Senior Notes, not granted directly to the holders of the Senior Notes but are granted only in favour of the security agent for the Senior Notes, acting as joint creditor together with the holders of the Senior Notes, of all such obligations. As a consequence, holders of the Senior Notes do not have direct security and are not be entitled to take enforcement action in respect of the security for the Senior Notes and the guarantees of the Senior Notes, except through the security agent for the Senior Notes, which has agreed to apply any proceeds of enforcement on such security towards such obligations. The security agent for the Senior Notes has agreed with the trustee under the Senior Notes indenture that the security agent will hold the security and any proceeds of the security in trust for the benefit of holders of the Senior Notes and the trustee under the Senior Notes indenture. However, as the security agent for the Senior Notes has, as joint creditor together with the holders of the Senior Notes, a claim against Truvo Subsidiary Corp. and the subsidiary guarantors for the full principal amount of the Senior Notes, holders of the Senior Notes bear some risks associated with a possible insolvency or bankruptcy of the security agent for the Senior Notes. The indenture governing the Senior Notes provides that the security agent for the Senior Notes will be replaced if it ceases to be rated at least “A” by Standard & Poor’s Ratings Service or Moody’s Investors Service, Inc. (or an equivalent rating). The security agent for the Senior Notes has agreed that it will only proceed against the security with the approval of the trustee under the Senior Notes 22 indenture acting on the instructions of the holders of the Senior Notes and for the purpose of recovery against the pledged shares and receivables. Nonetheless, there can be no assurance that, in the event of an insolvency or bankruptcy of the security agent for the Senior Notes, a trustee in bankruptcy, receiver or similar entity would not assert rights as a joint creditor for the full amount of the Senior Notes. The validity of the pledges over the shares of the Belgian subsidiary guarantors is not certain: As Belgian company law does not contain any provisions relevant to the pledge over shares of a limited partnership, such as Truvo Belgium, a court could void a pledge over the shares in Truvo Belgium. Proceeds following enforcement of security granted by a Belgian subsidiary guarantor may be limited: Under Belgian law, the following factors may limit the proceeds, which could ultimately be obtained in respect of the security provided by a Belgian subsidiary guarantor. Enforcement of the share pledges over the shares of a Belgian subsidiary guarantor is subject to mandatory court intervention and approval. In an insolvency, the insolvency official (under supervision of the court) will handle the sale. At certain stages of the process, the pledgors or other creditors could intervene. This could lead to significant delays in enforcement, which in turn could adversely affect the value of the shares, the timing of realisation and therefore the amount of proceeds ultimately obtained for the benefit of the holders of the Senior Notes. Recent developments 2010 Trading performance Due to the volatility of the current market and general economic uncertainty, we are unable to provide accurate guidance for the year 2010. The 2009 financial results were below expectation, however the sales performance is showing continued signs of stabilisation. The sales performance of more recent campaigns in Belgium and Portugal has improved compared to earlier campaigns in these markets. However, the economy continues to be weak. The trends in the advertising markets reflect the general economic slowdown, while three countries in the Truvo group (Ireland, Portugal and Romania) are amongst the hardest hit by the crisis. The first quarter of 2010 is heavily driven by online as there are no printed directories published in either Belgium or Ireland. As a result the first quarter results will be not representative of the expected performance for any subsequent period in 2010. Particularly in metropolitan areas, we still are experiencing a significant reduction in our print sales, which is not compensated by the growth in our online sales. 23 Selected historical consolidated financial data General The following table sets forth our selected historical consolidated financial data for the years ended December 31, 2009, 2008 and 2007. This historical financial information has been derived from the Company’s audited consolidated financial statements. In 2009, we changed the structure of the presentation of the operating costs and expenses, including the comparable figures for 2008. As a result, the 2008 figures, presented on the lines ‘Raw materials and purchased services’ and ‘Other operating expenses’ are different from our 2008 reporting. In the presentation of the historical consolidated financial data below, we are presenting our figures in two ways: 1. “Equity accounting”: Consolidated figures based on the equity method of accounting for our joint venture Páginas Amarelas in accordance with IFRS - the Páginas Amarelas results are included in the line “Share of result after tax of associates and joint ventures”; and 2. “Segment reporting”: The presentation used by our management in monitoring the operating results of the business - excluding discontinued operations in The Netherlands (presented on the line “Profit/(loss) for the period from discontinued operations”) and including the operating results in Portugal (Páginas Amarelas), fully consolidated. You should read this section together with the information contained in “Operating and financial review and prospects” and the financial statements and the related notes thereto, included elsewhere in this annual report. Selected financial data from the consolidated statement of income From revenues to operating profit and (attributable) EBITDA (1) in € millions Period ended December 31, Equity accounting Segment reporting 2009 2008 2007 2009 2008 2007 Net operating revenues Other income 248.1 13.6 302.1 16.4 322.4 23.1 302.3 7.5 365.1 9.4 389.4 15.2 Revenues 261.7 318.5 345.5 309.8 374.5 404.6 86.2 23.1 90.2 26.9 96.7 31.8 107.8 30.7 113.0 36.5 119.9 40.4 0.5 (2.8) (2.3) 0.5 (2.2) (1.2) 1.6 46.3 2.6 44.3 1.6 52.8 2.3 62.1 3.2 58.2 2.3 67.7 Total operating costs and expenses 157.7 161.2 180.6 203.4 208.7 229.1 Operating profit before amortisation and impairment of intangible assets, personnel costs - restructuring and other non-operating costs 104.0 157.3 164.9 106.4 165.8 175.5 11.3 4.0 11.6 7.4 0.9 0.6 6.2 4.3 - 337.9 731.3 82.6 316.6 910.4 103.2 (260.8) (582.9) 71.8 (229.3) (749.7) 62.7 Personnel costs - ordinary Raw materials and purchased services Directories in progress and Internet expense deferrals Depreciation and impairment of property, plant and equipment Other operating expenses Personnel costs - restructuring 8% clause Páginas Amarelas (2) Other non-operating costs Amortisation and impairment of intangible assets Operating profit 15.8 (8.5) 11.8 7.4 (3.3) 1.0 14.4 (4.8) - (*) See definitions page 27. 24 Period ended December 31, Equity accounting Segment reporting 2009 2008 2007 2009 2008 in € millions Operating profit Amortisation and impairment of intangible assets Depreciation and impairment of property, plant and equipment Personnel costs - restructuring 8% clause Páginas Amarelas (2) Other non-operating costs EBITDA (1) South Africa 35.1% Puerto Rico 40.0% Portugal 75.0% and 25.0%, respectively ATTRIBUTABLE EBITDA (1) 2007 (260.8) (582.9) 71.8 (229.3) (749.7) 62.7 337.9 731.3 82.6 316.6 910.4 103.2 1.6 11.3 4.0 11.6 2.6 7.4 0.9 0.6 1.6 6.2 4.3 - 105.6 159.9 166.5 16.5 3.9 2.3 15.0 4.3 6.8 16.5 4.4 8.5 128.3 186.0 195.9 2.3 15.8 (8.5) 11.8 108.7 16.5 3.9 (0.8) 128.3 3.2 7.4 (3.3) 1.0 169.0 15.0 4.3 (2.3) 186.0 2.3 14.4 (4.8) 177.8 16.5 4.4 (2.8) 195.9 (*) See definitions page 27. From operating profit to profit/(loss) for the period in € millions Period ended December 31, Equity accounting Segment reporting 2009 2008 2007 2009 2008 2007 Operating profit (260.8) (582.9) 71.8 (229.3) (749.7) 62.7 Financial income Financial expense 17.6 (193.4) 51.6 (213.4) 51.2 (239.0) 19.3 (194.6) 54.4 (216.2) 54.2 (241.1) Results from financial income and expense (175.8) (161.8) (187.8) (175.3) (161.8) (186.9) 31.0 (159.3) 13.6 (27.6) 14.2 (405.6) (904.0) (108.2) (391.0) (939.1) (110.0) 56.9 - 37.0 (0.3) (1.8) (5.8) (847.1) (71.5) (398.6) (145.2) (8.0) (992.3) (79.5) Share of result after tax of associates and joint ventures Profit/(loss) before tax Income tax gain/(expense) Minority interests Profit/(loss) for the period from continuing operations Profit/(loss) for the period from discontinued operations Profit/(loss) for the period 7.0 - (398.6) 2.2 (396.4) 7.8 2.2 (396.4) 77.7 14.3 38.6 (0.1) (847.1) (71.5) (145.2) (8.0) (992.3) (79.5) Statement of financial position information in € millions Cash and cash equivalents Current assets Property, plant and equipment Total assets Equity attributable to equity holders of Truvo Intermediate LLC Period ended December 31, Equity accounting Segment reporting 2009 2008 2007 2009 2008 90.4 211.8 6.4 870.6 (1,553.1) 230.1 373.5 5.7 1,349.4 (1,187.1) 36.0 222.2 5.0 2,553.2 (135.3) 94.8 273.2 7.8 940.4 (1,553.1) 232.8 436.4 7.5 1,415.4 (1,187.1) 2007 41.4 295.2 7.0 2,670.6 (135.3) 25 Other financial information in € millions Depreciation, amortisation and impairment Capital expenditure Intangible assets Net cash flows (continuing operations): from operating activities used in investing activities Total cash interest-bearing debt (3) Deduct cash and cash equivalents Net cash interest-bearing debt (3) Period ended December 31, Equity accounting Segment reporting 2009 2008 2007 2009 2008 2007 339.5 (2.4) (13.7) 733.9 (3.7) (14.0) 84.2 (1.5) (15.8) 318.9 (2.7) (14.8) 913.6 (4.2) (14.6) 105.5 (1.9) (16.5) 110.1 (14.5) 117.6 (28.3) 131.0 (28.1) 121.3 (15.6) 129.2 (29.4) 137.7 (29.2) 1,317.7 90.4 1,473.2 230.1 1,465.9 36.0 1,347.4 94.8 1,511.4 232.8 1,508.3 41.4 1,227.3 1,243.1 1,429.9 1,252.6 1,278.6 1,466.9 (*) See definitions page 27. 26 Other unaudited operational information Year ended December 31, 2009 2008 2007 3.6 1.8 1.3 4.5 11.2 4.0 1.8 1.6 4.9 12.3 4.2 1.8 1.7 4.9 12.6 Advertising customers (in thousands except for percentages) (4) (5) Truvo Belgium Truvo Ireland Pagini Aurii Páginas Amarelas Total Group advertising customer retention rate 97.0 25.2 24.8 60.9 207.9 78.4% 113.5 29.8 31.1 72.8 247.2 83.2% 121.6 31.4 34.1 81.5 268.6 82.9% Average revenue per advertiser (ARPAs) (in €) Truvo Belgium Truvo Ireland Pagini Aurii Páginas Amarelas Group ARPA (6) 1,974 2,200 236 1,260 1,768 1,992 2,502 326 1,278 1,822 1,918 2,456 323 1,256 1,760 Print circulation (in millions) (4) Truvo Belgium Truvo Ireland Pagini Aurii Páginas Amarelas Total (1) EBITDA, a measurement used by management to measure operating performance, represents operating profit before amortisation and impairment of goodwill and other intangible assets, depreciation of property, plant and equipment, personnel costs - restructuring, other non-operating costs and contributions related to the 8% clause Páginas Amarelas. EBITDA is presented because we believe that it is frequently used by security analysts, investors and other interested parties, as a measure of a company’s operating performance and debt servicing ability, because it assists in comparing performance on a consistent basis without regard to depreciation and amortisation, which can vary significantly depending upon accounting methods or non-operating factors (such as historical costs). Accordingly, this information has been disclosed in this annual report to permit a more complete and comprehensive analysis of our operating performance relative to other companies. However, other companies may calculate EBITDA differently than we do. EBITDA is not a measurement of financial performance under IFRS and should not be considered as an alternative to cash flows from operating activities or as a measurement of liquidity or an alternative to profit/(loss) for the year as an indicator of our operating performance or any other measures of performance derived in accordance with IFRS. The share of result after tax of associates and joint ventures, principally related to our interests in Páginas Amarelas, Trudon (Pty) and Axesa Servicios de Información, is not included in EBITDA. Attributable EBITDA represents EBITDA including our interest in the EBITDA of Páginas Amarelas, Trudon (Pty) and Axesa Servicios de Información. (2) For 8% clause Páginas Amarelas see the explanation under “Off-balance sheet arrangements” and “Business discussions – Portugal-Páginas Amarelas – The joint venture with Portugal Telecom”. (3) Cash interest-bearing debt comprises the Senior Facilities, including the amount drawn under the Revolving Credit Facility, the Senior Notes, and the financial leases at December 31, 2008 and 2009, respectively. In the figures including Páginas Amarelas, also the Portuguese Credit Facility is included. Cash interest-bearing debt excludes €152.7 million and €166.4 million under the PIK Facility, as at December 31, 2008 and 2009, respectively. Net cash interest-bearing debt comprises cash interest-bearing debt, net of cash and cash equivalents in the amount of €230.1 and €90.4 million (including Páginas Amarelas €232.8 million and €94.8 million) as at December 31, 2008 and 2009, respectively. (4) Print circulation includes yellow pages, white pages and white and yellow pages combined print directories. (5) Number of advertising customers includes online advertisers who also purchase print advertisements. (6) Group ARPA is calculated (excluding Pagini Aurii) by totalling the amount of sales made during the relevant year (as opposed to the revenues recognised for that year) across the group and dividing that sum by the number of the group customers for that year. ARPA is a measurement used by management to measure operating performance, particularly with respect to changes in annual customer order volumes. ARPA is presented because we believe that it is frequently used by security analysts, investors and other interested parties in the valuation of companies in the directory industry. However, other companies may calculate ARPA differently than we do. ARPA is not a measurement of financial performance under IFRS and should not be considered as an alternative to other measurements as an indicator of our operating performance or any other measures of performance derived in accordance with IFRS. 27 Operating and financial review and prospects Introduction The following discussion and analysis is based on and should be read in conjunction with our audited historical financial statements and the related notes included elsewhere in this annual report. The discussion includes forward-looking statements, which, although based on assumptions that we consider reasonable, are subject to risks and uncertainties, which could cause actual events or conditions to differ materially from those expressed or implied herein. For a discussion of some of those risks and uncertainties, please see the sections entitled “Risk factors” and “Forward-looking statements”. Yellow pages publishers traditionally have held very strong print market positions, with little competition, and have been perceived by users and advertisers as almost the only place to search for local services and products. However, growing broadband penetration and Internet usage has opened up new local search possibilities, in particular Google and other search engines. This has resulted in the declining usage of print directories, with Truvo experiencing print usage declines of approximately 5% to 25% per annum in its key markets in the last three years. While yellow pages publishers have built up their own websites to follow this online migration, the increased number of search options online has resulted in a lower share of local search usage online than has traditionally been the case in print. Recognising the migration of usage to online, advertisers are also shifting their spending patterns, increasing their online focus, both in building up their own websites, and also in purchasing more online advertising. In addition to these structural changes, directory companies, like most media companies, are being heavily impacted by the recession; GDP has declined by 4 to 8% in Truvo’s key markets in 2009. These economic pressures have caused most businesses to seek to preserve cash, and have also resulted in many closures. The much higher impact on revenues during this recession compared to prior recessions highlights the structural changes in the market, which are likely to remain despite economic recovery. In line with our guidance, net operating revenues (including Páginas Amarelas) amounted to €302.3 million in 2009, showing a decline of 17.2% or €62.8 million compared to last year (2008: €365.1 million). The decline in print revenues was most pronounced with 27.6%. The print sales performance is showing a continued structural decline, driven by both lower advertiser volumes and lower ARPA. Online revenues, showing more resilience, continued to grow, at a rate of 12.1% (2008: 13.2% growth rate). The sales performance was driven by growth in new online advertisers with stable ARPA. Online revenues now represent 35.4% of our total net operating revenues, up from 26.2% in 2008. In metropolitan areas, particularly with large customers, we are experiencing a significant reduction in our print sales, which is not compensated by the growth in our online sales. We have been pro-active in driving online growth through migrating our “print only” customers to “print and online bundles”: 46% of our advertisers now also advertise online, compared to 32% in 2008. We are also launching new online products (e.g., MySite) to exploit our brand, consumer base and sales force and to respond to advertisers’ online needs. We recognised early on in 2009 that revenue developments would be below expectations. Throughout 2009, the economic environment was weak and continues to be weak in all our markets. Three countries in our group (Ireland, Portugal and Romania) are amongst the hardest hit by the crisis. Belgium, Romania and Portugal are expected to return to GDP growth in late 2010, but Ireland and Romania are forecast to have a longer and deeper recession, only returning to growth in 2011. In order to mitigate the impact of the decline in revenues on our EBITDA, we reduced our operating costs by €4.4 million in all areas of our business, compared to 2008. In 2009, we made investments of €5.6 million in new online products and new media. This negatively impacted our attempt to reduce operating costs. Moreover, resizing the cost base for our print products will only be possible to a limited extent, due to the high fixed cost basis of these products. The resulting EBITDA was €108.7 million, representing a decline of 35.7% (€60.3 million) compared to prior year (€169.0 million). On an attributable basis, taking our effective shareholding in all our businesses into consideration, our EBITDA was €128.3 million, showing a 31.0% decline (€57.7 million) compared to prior year (€186.0 million). We have experienced similar revenue trends across our markets in Belgium, Ireland and Portugal. The impact on the EBITDA varies between our country operations, dependent on the different stages of investment in the online business and the degree of decline of the size of the traditional paper directory business. The impact of the economic downturn is likely to have a more profound impact in Romania, as this business is still in an earlier stage of development and therefore more vulnerable to declining revenues. Together with actions to preserve our EBITDA and margins, we have also implemented a series of actions to reduce our working capital and to improve our operational cash flows. As a result, our net cash flows from operating activities were €121.3 million, 6.1% below last year’s number (€129.2) million on a like for like basis (excluding the net cash flows from discontinued operations). The underlying cash conversion increased to 111.6% in 2009 from 76.4% in 2008. We will continue to react flexibly to 28 support our customers where possible – whilst we remain focused on protecting our own free cash flows. We continue to explore business and capital structure alternatives, while the execution of the business transformation from print to online is in full progress. On December 31, 2009 our net external debt, including the payment-in-kind facility was reduced to €1,419.0 million. As at December 31, 2009, overall net debt leverage is at 11.1 x our attributable EBITDA. Repayment debt In August 2009 we decided to use €140.2 million of the cash proceeds from the sale of our Dutch activities (see “Divestiture of operations in The Netherlands” below) for prepayment of the senior loans at par, in accordance with the €1,025 million Senior Facility Agreement, dated May 23, 2007. The repayment date was August 28, 2009. Review of alternatives We have engaged Houlihan Lokey, and have also appointed a committee of lenders under the Senior Facility Agreement as an ad hoc committee, to assist us in exploring and evaluating various business, financing and capital structure alternatives. The ad hoc committee appointed, comprises of Alcentra Limited, Allied Irish Banks, p.l.c., Avoca Capital Holdings and Harbourmaster Capital Management Limited, each in their capacity as lender or as advisors to lenders under the Senior Facility Agreement. While the group has engaged Houlihan Lokey and appointed the ad hoc committee to assist us in the process noted above, there is no assurance that this process will result in any specific transactions or outcomes. Overview Truvo operates in the local search and advertising market. It creates value by providing an integrated portfolio of cost-effective and simple-to-use advertising that connects buyers quickly and efficiently with sellers. Truvo offers a range of local commercial search and advertising services, in print, online, telephone and mobile, to assist the consumer in making informed purchase decisions. In 2009 we had a total customer base of 207,900 (2008: 247,200) advertisers in our major markets. Truvo currently operates in Belgium, Portugal, Ireland and Romania and has minority interests in South Africa and Puerto Rico. Truvo is privately owned by funds advised by Apax Partners and Cinven, and by management. Factors affecting our results of operations Divestiture of operations in The Netherlands In March 2008, we agreed to sell our operations in The Netherlands, trading as Gouden Gids B.V. and ClearSense B.V., to a subsidiary of European Directories S.A., with effect from November 1, 2007 for Gouden Gids B.V. and completion date for ClearSense B.V. Accordingly and pursuant to IFRS requirements, we classified our operations in The Netherlands as discontinued operations (held for sale) as of November 1, 2007, since the carrying value would be recovered principally through a sale transaction rather than through continuing operations. On August 29, 2008, the Dutch competition authority (NMa) approved the proposed transaction with European Directories in The Netherlands and granted a license. The sale transaction was completed on September 16, 2008. In 2009, we recognised an adjustment amounting to €2.2 million (profit), presented on the line discontinued operations, due to a revised calculation of U.S. corporate income tax related to the realised gain and a release of accrued transaction costs. We have been made aware of a third party appeal against the grant of the licence by the NMa (Dutch competition authority) allowing the sale of our operations in The Netherlands to a subsidiary of European Directories S.A. The appeal was withdrawn on December 22, 2009. The gross cash proceeds related to the transaction of €283 million comprised the cash purchase price, paid by European Directories of €248 million, and a cash dividend of €35 million made by Gouden Gids B.V. to its Truvo parent immediately prior to completion. In addition, a vendor loan of €10 million was provided to European Directories and European Directories paid interest on the purchase price of €18 million covering the period between November 1, 2007, the effective date and completion. Transaction costs amounted to some €15 million and the group has paid corporate income taxes related to the sale of approximately €85 million. Pursuant to IFRS requirements, we recognised in 2008 an additional goodwill impairment loss amounting to €144.4 million to bring the valuation of the discontinued operations in line with the net proceeds from the sale. This additional goodwill impairment was mainly due to the waiver of a loan to ClearSense B.V., the valuation of the vendor loan provided to European Directories, the writeoff of a deferred tax asset related to Dutch net operating losses and a true-up of the costs of the sale disposal. For more information, see note 13 of the financial statements included elsewhere in this annual report. The vendor loan provided to European Directories, amounting to €10 million, is interest free and the repayment is dependent on certain actions of the purchaser. We have entered a 5-year non-compete agreement covering the Dutch national market. Certain Beneluxregistered trade marks that were being used by both our Dutch and Belgian businesses have been transferred to a Dutch stichting (foundation), which is jointly administered by Truvo and European Directories and licences these marks to Truvo Belgium and Gouden Gids B.V. Gouden Gids’ license is limited to The Netherlands (excluding the Dutch Antilles), whilst Truvo’s license is worldwide but excludes The Netherlands. Other Benelux-registered trademarks used jointly have been retained by Truvo and are being licenced to Gouden Gids B.V. for use solely in The Netherlands. All such licences are perpetual and royalty-free. We have indemnified the purchaser against any claims by Just Voice B.V. (see “Material legal proceedings and commercial disputes” on page 62). In August 2009 we decided to use €140.2 million of the cash proceeds from the sale of the Dutch activities for prepayment of the senior loans at par, in accordance with the €1,025 million Senior Facility Agreement, dated May 23, 2007. The payment date was August 28, 2009. The cash proceeds from the sale after transaction expenses and taxes was €162.5 million. We have applied 29 €22.3 million of this amount for capital expenditure and the purchase of assets; €140.2 million has been used to prepay the senior loans. Joint venture with Portugal Telecom Truvo entered into discussions with Portugal Telecom, our joint venture partner in Portugal, early in 2009 in order to realign the economic balance of, and simplify the various agreements that exist between Truvo and Portugal Telecom. These discussions have reached a satisfactory conclusion and are formulated in contractual form. There is no material impact on Truvo’s overall economic interest in Páginas Amarelas as a result of these amendments. The amendments do provide for a much higher degree of commercial flexibility for Páginas Amarelas, for instance with respect to the implementation of new products or services. Acquisitions YelloYello B.V. In December 2008, we acquired YelloYello B.V., a small Dutch online technology firm, for a total consideration of €2.6 million of which €1.5 million was paid in 2008 and the remainder will be paid when specific objectives are met. YelloYello will allow us to accelerate the technical and commercial launch of local search sites and applications with community aspects and user generated content. These new sites are developed with the aim of further expanding Truvo’s reach of the online user base. Truvo Services South Africa (Pty) Ltd. With effect from August 1, 2007, we have acquired the remaining 5% share that we did not own in Truvo Services South Africa (Pty) Ltd. (“TSSA”), our holding company in South Africa for a total purchase price of €9.5 million. TSSA is fully consolidated as from January 2006; consequently, as from January 2006, the share of result after tax of associates and joint ventures reflect the full 35.1% of the interest in Trudon (Pty) Ltd., owned by TSSA. Until August 1, 2007, the 5% share is presented under minority interests. ClearSense B.V. In 2006, we acquired 100% of the issued share capital of ClearSense B.V. for a total purchase price of €5.5 million. The purchase price was to be paid in four instalments over three years. In 2006 and 2007 we paid €4.3 million and the remainder was paid in 2008. Purchase price adjustment The Nielsen Company The sale and purchase agreement whereby Truvo Acquisition Corp. purchased Truvo USA from VNU International B.V., VNU Finance B.V. and VNU N.V. (collectively “VNU” and currently called “The Nielsen Company B.V.”) in 2004 required a purchase price adjustment to be made following the acquisition. This adjustment is made upon a comparison of working capital and net indebtedness derived from actual November 2004 accounts and the estimated November accounts available at the time of the signing of the sale and purchase agreement. In February 2008, the Company settled a dispute with VNU on the difference in actual and estimated working capital and net indebtedness. The amount receivable and payable under this settlement led to a payment of €5.9 million and resulted in a further adjustment of the recognised goodwill. See note 14 of the financial statements included elsewhere in this annual report. Impairment Year-end 2009 Based on our accounting principles, we tested goodwill and other intangible assets, as included in the balance sheet as at December 31, 2009 for impairment. The lower fair value of the cash-generating units, caused in turn by lower expected EBITDA’s and cash flows based on recently updated mid term plans and lower market multiples of comparable companies (Truvo’s peer group companies), resulted in a goodwill impairment charge regarding the consolidated entities amounting to €268.0 million and a reversal of an impairment of other intangible assets of €30.9 million - Páginas Amarelas negative €30.9 million, minus minority interest of 25% is €23.2 million). Year-end 2008 We also tested goodwill and other intangible assets, as included in the balance sheet as at December 31, 2008 for impairment. This test resulted in a goodwill impairment charge amounting to €784.0 million (consolidated entities €651.7 million, Páginas Amarelas €88.9 million, Axesa Servicios de Información €26.0 million and Trudon (Pty) €17.4 million) and an impairment of other intangible assets of €84.3 million (consolidated entities €9.1 million and Páginas Amarelas €75.2 million minus minority interest of 25% is €56.4 million). General While the impairment charge related to goodwill and other intangible assets reduced our reported results, it is a noncash item in nature and is not affecting Truvo’s liquidity, cash flows from operating activities, or debt covenants, or has any impact on future operations. Under IFRS, goodwill is not amortised, but rather is tested for impairment at least annually. Adjustment The Netherlands Please refer to the section entitled “Divestiture of operations in The Netherlands” above. Change in DIP as at December 31, 2007 Recently, we discovered a material error in the calculation of the deferred costs (presented in the line ‘Directories in progress’) regarding Truvo Belgium as at December 31, 2007. We restated the statement of income for 2007 (in € thousands): Statement of income Directories in progress and Internet expense deferrals Income tax gain/(expense) Adjustment profit/(loss) for the period from continuing operations (lower result 2007) 2007 1,998 679 (1,319) and the balance sheets as at December 31, 2007 and 2008 (in € thousands): Balance sheet Directories in progress Deferred tax assets Total (lower) equity (Profit/(loss) for the period / Retained earnings) 2007/8 (1,998) 679 (1,319) Please refer to note 2.1 in the financial statements included elsewhere in this annual report. Change in accounting principles Puerto Rico Axesa Servicios de Información, Inc., our associate in Puerto Rico, is using the amortisation method, instead of the publication method, for the recognition of its print 30 revenues. In the amortisation method, the revenues of a print directory are amortised over the duration of the print contract (typically 12 months). To be able to present more reliable financial information, in 2008 we changed our accounting principles regarding the revenue recognition of our associate Axesa Servicios de Información also to the amortisation method. The effect on our equity as at December 31, 2008 was €5.5 million (lower) and the difference in the share of result after tax of associates was €0.08 million. Perpetual contracts in Belgium The results of 2008 were influenced by a change in estimates regarding the so-called perpetual contracts. See our Annual report 2008. The following table is showing reported and adjusted net operating revenues (online revenues and total net operating revenues) in 2007 and 2008 (in € millions – including Páginas Amarelas): Online revenues Reported net operating revenues Perpetual billing adjustment Adjusted net operating revenues 2008 95.5 5.2 100.7 2007 84.4 -5.2 79.2 Total net operating revenues Reported net operating revenues Perpetual billing adjustment Adjusted net operating revenues 2008 365.1 5.2 370.3 2007 389.4 -5.2 384.2 From 2008 onwards, based on the experience we have obtained in operating perpetual contracts over the prior two years, we have been spreading the net operating revenues on a straight-line basis over the entire period, including the “free period”. As soon as we conclude a new contract with a client, we -if necessary- adjust the revenues already recognised. Restructuring In 2009, €15.8 million was spent on restructuring (€4.5 million in Portugal); in 2008 we spent €7.4 million (€nil in Portugal) and in 2007 €14.4 million (€8.2 million in Portugal). Demand for directory advertising and current economic environment Although general demand for advertising has a strong correlation with economic cycles, directory advertising oriented toward small and medium-sized businesses historically tended to be more stable and less subject to economic cycles as a result of the following factors: • directories are generally the primary form of paid advertising for small and medium-sized enterprises and represent a “must have” form of advertising even in difficult economic conditions; • advertising in directories is “directional” in that it seeks to direct users to a product with respect to which they already have an interest as opposed to creating consumer demand, which has a greater correlation with economic conditions; • advertising in print directories is a single annual decision; • diversity of revenues by customer and industry mitigates the impact of economic downturns; and • directory advertising does not include a significant amount of cyclical advertising such as employment offers, automotive sales and property sales. To the extent that directory-advertising demand is linked to general economic conditions, revenue trends tend to lag behind current economic conditions as advertising in print directories is sold up to eight months in advance of the publication date (which triggers the recognition of the related revenues). Expectations of consumer confidence and spending by small and medium-sized enterprises with respect to the coming year also affect demand for directory advertising. A growing proportion of our revenues are derived from our online business. As the characteristics of the online business differ in many aspects from the print business (e.g., no annual publication cycle), our sensitivity to the economic cycle may increase. The particularly pessimistic economic environment, we experienced since the second half of 2008, and the uncertainty about the timing of any economy recovery negatively influenced our 2008 and 2009 results. See “Risk factors - Risks related to our business”. Number of advertising customers and their average value order The key factors affecting our revenues and profitability are the number of our advertising customers and the quantity and type of advertising purchased per customer (average revenue per advertiser, or ARPA). The annual number of our advertising customers is calculated by aggregating the number of customers retained from the prior period together with new customers. The majority of our customer loss is realised when newer customers decide not to renew or are unable to renew their contracts with us. The ARPA of our directory business is measured by the amount of each customer’s expenditure as determined by a calculation of the particular products purchased and their corresponding prices. As our customer base is primarily print-based, we seek to grow our ARPA by cross-selling products from multiple platforms to our current customers and instituting targeted price increases. Pricing, in turn, is driven in part by the marketability of a directory’s product, which is derived in part from demand for advertising space, as measured in look-ups for printed products and searches for online products by the directories’ end users. Shift in usage of and revenues derived from print directory products toward online directory products As a result of increased online usage and high mobile phone penetration, usage for both the yellow and white pages print directories has declined dramatically in recent years. The growth of Internet penetration in our markets has contributed to an increasing decline in usage of our print directories due to the availability of Internet directories as an alternative source of information. Moreover, the increasing number of people who rely exclusively on mobile phones and no longer have fixed telephone lines do not directly receive print directories in most of our markets as directories are mainly delivered to known fixed line customers. At the same time, the growth in Internet usage in our markets has resulted in a shift towards our online directory products. Increased usage of our online directory products has provided an opportunity for revenue growth through sales of new online directory 31 products as an alternative to our existing print and voice directory customer base and such cross marketing enhances our ARPA. In addition to being a retention factor, our online directory products have also brought in a limited number of new advertising customers. In accordance with our business strategy to benefit from this shift in usage, we continue to invest in developing online platforms in each of our markets by improving content (for example, by including local information, maps and route descriptions in multiple languages and by expanding search methods). Since 2006, as a percentage of net operating revenues, our revenues generated from online products and services have increased from 17.6% in 2006 to 35.4% in 2009. However, this increase in online revenues has not been large enough to offset the decline in our revenues from printed directory products. Going forward, we expect that our online pricing policies will continue to diverge from our print directory pricing policies as a consequence of the different growth rates in usage between print and online products and services. Online pricing will continue to be more performance based, skewed toward the top advertisers and will vary throughout the year. For example, the value of online advertisements in terms of likelihood of customer contact will be greater for the top five or ten search results and will therefore be relatively more expensive than similar premium listings in our print directories. Online pricing will also correlate to usage levels (in terms of clicks, calls and emails received through the online product) as opposed to a one-time charge for a full year advertisement in our directories. Online customers also tend to vary their investment in online advertising during the year, in particular with respect to holiday shopping peaks or lower activity levels seen during summer holidays, as opposed to print advertising where the decision about whether or not to advertise occurs once annually. Fees to incumbent telephone companies and joint venture partners We operate under a data license and agency agreement with the incumbent telephone operator in Belgium and a joint venture agreement with the incumbent telephone operator in Portugal. In addition, our affiliate in South Africa operates under a joint venture agreement with the incumbent telephone operator. These agreements generally provide that the incumbent telephone companies receive a portion of our or our affiliates’ advertising revenues in those countries. In exchange for or pursuant to certain fee arrangements, incumbent operators provide us or our affiliates with the subscriber data necessary for our business and certain other licensed intellectual property rights and/or services in the relevant country. Our operations in Ireland and Puerto Rico pay a fee to the relevant incumbent operator under production agreements that grant them the rights to produce white pages. See “Business discussions Country overview” for further information. Personnel costs Our principal operating costs consist primarily of compensation for our sales force and other personnel. Personnel – ordinary costs represented 30.8%, 30.9% and 35.7% of net operating revenues in 2007, 2008 and 2009, respectively. In 2009, of those personnel costs, 11.3% represented sales commission costs, with the remainder being fixed personnel costs. We continuously seek to increase the efficiency and effectiveness of our sales force through proactive sales management based on a detailed sales planning method, a sales verification program and implementation of best practices in sales management in particular in connection with our sales approach towards the various customer segments and the various media. As a consequence, the sales force was reorganised during 2008 based on a segment specific combination of print and online advertising programs. Sales staff are given targets and are paid on a salary plus commission basis. We have also reduced overall employee numbers through our ongoing restructuring program; see “Restructuring” above. Raw materials and printing costs Our primary raw material employed in the production of our publications is paper. We used approximately 24,560, 20,100 and 16,262 tons of telephone directory paper in 2007, 2008 and 2009, respectively. Our total paper costs during these periods were €16.7 million, €15.5 million and €11.7 million, respectively, and represented 4.3%, 4.2% and 3.9% of net operating revenues in 2007, 2008 and 2009, respectively. While paper prices have comprised a relatively fixed percentage of our cost base historically, international paper prices fluctuate globally, and these fluctuations can affect our margins. For a description of our paper purchase contracts, see “Business discussions - Production and distribution”. Third party printing costs in 2007, 2008 and 2009 were €14.6 million, €10.3 million and €8.8 million, respectively, representing 3.7%, 2.8% and 2.9% of net operating revenues in those years. As of 2006, printing arrangements are managed centrally. For a description of our printing arrangements see “Business discussions Production and distribution”. Publication timing differences We publish and distribute most of our print directories on an annual basis. We defer the income and related costs attributable to print directories in progress and only recognise such income and costs on the date of publication of the directory. Our publishing cycle typically results in the lowest number of directories being published in the first quarter of each year. In addition, we publish relatively fewer directories in the third quarter due to the summer holidays. Because the quantity and type of print directories published throughout the year are uneven and particularly lower in the first quarter of each year, net operating revenues and profits do not arise evenly through the year. For example, in 2009, the four financial quarters accounted for 10.7%, 26.8%, 30.8% and 31.7%, respectively, of our net operating revenues (including Páginas Amarelas). As a result, changes in the timing of the publication of a printed directory can cause fluctuations in our results of operations in a given period that are not indicative of changes in our business in that period. See “Risk factors Our results may vary from period to period and may not be indicative of our results for the full year”. By the same token, because our sales and publishing cycle requires us to sell advertising months in advance of the publication of the directories and the recognition of the corresponding revenues, we have good visibility of our expected nearterm financial results. In addition, as our revenue mix migrates toward online products and services, which recognise revenues and costs relating to electronic advertisements on a straight-line basis over the period in which the advertisement is available electronically, the effect of publication timing differences on our results of operations will be mitigated in part. 32 Introduction of new or improved products In accordance with our business strategy, we have developed a number of sales and marketing initiatives, including the launch of new features in our print directories and the improvement of our current Internet offering. For example, to increase usage and retain customers in the print business, we included a B2B section, a voucher section, an “open on Sunday tag” and a fast-finding index in some of our directories. We also converted local guides into companion guides in Portugal. Continuous product improvements contribute to revenue growth. To further grow our market share in the increasingly competitive Internet directory market, we are in the process of implementing a new Internet strategy. We are improving and expanding our online content and improving the user experience of our online offerings by providing more information and improving search parameters, thereby allowing us to increase the attractiveness of our offerings to our advertising customers. Principal statement of income items Revenues Our primary source of revenues is derived from the publication of print directories, with an increasing portion of revenues coming from online directory products and services. Net operating revenues reflect the amount of billings invoiced to customers, or billed revenues, net of (i) variable fees paid to incumbent telephone operators, (ii) commissions payable to external sales agents, (iii) allowances and adjustments for errors and faulty insertions (returns), (iv) retention discounts given to large or loyal customers (sales discounts), (v) early payment discounts and (vi) value-added taxes, adjusted as described above under Publication timing differences. Other income includes mainly the royalty fees charged to South Africa and Puerto Rico and the advisory fees charged to Portugal (eliminated when Páginas Amarelas is fully consolidated) and the discontinued operations in The Netherlands. Other income includes any gains and losses from the sale of assets, including disposals of assets in subsidiaries, and income from the distribution for third parties. Personnel costs Personnel costs comprise primarily wages and salaries (most of which are payable to our sales force), social insurance and employee benefit costs and pension charges. These personnel costs include variable sales commission costs. In the year ended December 31, 2009, these costs, including restructuring costs, comprised 40.9% of net operating revenues. Raw materials and purchased services Raw materials and purchased services comprise primarily the costs of paper and printing as well as freight and other distribution costs incurred in the production of our directories. In the financial year ended December 31, 2009, raw materials and purchased services comprised 10.2% of our net operating revenues. Other operating expenses Other operating expenses include primarily the costs of advertising, promotion and marketing, travel, lodging and car expenses, information technology, occupancy costs, office and general expenses and bad debt expense. Operating profit Operating profit consists of total revenues less total operating costs and expenses, including depreciation of property, plant and equipment, amortisation of other intangible assets and impairment of intangible assets. Operating income does not include our results from financial income and expense, nor the amortisation of capitalised transaction costs. EBITDA EBITDA, a measurement used by management to measure operating performance, represents operating profit before amortisation and impairment of goodwill and other intangible assets, depreciation of property, plant and equipment, personnel costs-restructuring, charge in relation to the 8% clause Páginas Amarelas and other non-operating costs. Income tax gain/(expense) Income taxes are computed on profit/(loss) before tax based upon the consolidated statement of income using various tax rates in effect in different countries. Differences between the recorded tax assets and liabilities and the realisation of such assets and liabilities are reflected in income tax gain/(expense) in the consolidated statement of income. The effective tax rate is calculated as income tax expressed as a percentage of profit/(loss) before tax plus non tax-deductible amortisation and impairment of intangible assets. Share of result after tax of associates and joint ventures Our share of result after tax of associates and joint ventures, including our interests in Páginas Amarelas, Trudon and Axesa, in which we can exercise significant influence and for which equity accounting on the basis of our accounting policies is applied, is presented on this line. The share of result after tax of associates and joint ventures reporting in currencies other than the Euro are translated at weighted average rates of exchange during the relevant year. In 2008, we decided to base our share of result after tax of Axesa on revenue recognition following the amortisation method instead of the publication method, to be able to present more reliable information. Based on this change in accounting principles, we restated our results in 2007. Minority interests Minority interests represent, in the case we are fully consolidating Páginas Amarelas (see our management discussion), Portugal Telecom’s 25% economic interest in the profit of Páginas Amarelas. For normal IFRS reporting, Páginas Amarelas is accounted for following the equity method. Significant accounting policies and critical estimates and judgments Our significant accounting policies and critical estimates and judgments are more fully described in our consolidated financial statements included elsewhere in this annual report. See for the accounting policies etc. our financial statements 2009 note 2.1 to 2.5. Certain of our accounting policies are particularly important to the presentation of our results of operations and require the application of significant judgment by our management. In applying these policies, our management uses its judgment to determine the appropriate assumptions to be used in the determination of certain estimates used in the 33 preparation of our results of operations. These estimates are based on our previous experience, the terms of existing contracts, information provided by our customers, information available from other outside sources and other factors, as appropriate. In the presentation of the statements of income and cash flows and the discussion below, we follow the presentation used by our management in monitoring the operating results of the business: excluding the discontinued operations in The Netherlands (up to and including October 31, 2007 presented on the line “Profit/(loss) for the period from discontinued operations”) and including the operating business in Portugal (Páginas Amarelas). Comparison of the years ended December 31, 2009 and 2008 to the years ended December 31, 2008 and 2007 in € millions Net operating revenues Belgium Ireland Romania Period ended December 31, 2009 2008 2007 189.5 53.7 4.9 220.5 72.2 9.4 235.7 75.8 10.9 Portugal (Páginas Amarelas) 248.1 54.2 302.1 63.0 322.4 67.0 Net operating revenues 302.3 365.1 389.4 116.0 28.2 (0.1) 15.8 120.0 33.8 0.5 12.2 105.6 3.1 159.9 9.1 166.5 11.3 108.7 169.0 177.8 EBITDA (1) Belgium Ireland Romania Other and corporate Portugal (Páginas Amarelas) EBITDA (1) 92.3 15.8 (2.7) 0.2 (1) See definition page 27. Year ended December 31, 2009 compared to the year ended December 31, 2008 Note: The following discussion is including Páginas Amarelas (segment reporting). Revenues Revenues in 2009 amounted to €309.8 million, and decreased by 17.3% or €64.7 million compared to 2008 (€374.5 million). Net operating revenues. Net operating revenues in 2009 amounted to €302.3 million, a decrease of €62.8 million or 17.2% compared to 2008 (€365.1 million). Print revenues in 2009 amounted to €195.2 million, a decrease of 27.6% or €74.4 million compared to 2008 (€269.6 million), mainly due to Belgium and Ireland, driven by lower print sales in metropolitan areas. Online revenues in 2009 amounted to €107.1 million, a year-on-year growth of 12.1% or €11.6 million compared to 2008 (€95.5 million), mainly due to Belgium and Portugal, supported by a continued growth in online usage. As in the previous years, the revenue mix shows a growing online component. Online revenues, €107.1 million in 2009 and €95.5 million in 2008, increased from 26.2% to 35.4% of net operating revenues between 2009 and 2008. Other income. Other income mainly includes contract service charges and royalties. Other income decreased by 20.2% from €9.4 million in 2008 to €7.5 million in 2009, partly caused by the end of the contract service charges from our discontinued operations in The Netherlands in 2008. Geographical breakdown of revenues Belgium. Net operating revenues in Belgium decreased by 14.1% from €220.5 million in 2008 to €189.5 million in 2009. The significant decline in print revenues from €155.6 million in 2008 to €116.3 million in 2009, driven by lower advertiser volumes and lower revenue per advertiser, was partially offset by an increase in online revenues of 12.8% to €73.2 million in 2009 as compared to €64.9 million in 2008, supported by growth in online usage (new online advertisers with a stable revenue per advertiser). Average revenue per advertiser for online was well above print. Online revenues represented 38.6% of net operating revenues in 2009. Customer retention rate in Belgium decreased from 85.1% in 2008 to 79.5% in 2009. The customer base decreased from 113,500 in 2008 to 97,000 in 2009. ARPA decreased from €1,992 in 2008 to €1,974 in 2009. Ireland. Net operating revenues in Ireland were €53.7 million in 2009, a decrease of 25.6% compared to €72.2 million in 2008. The significant decline in print revenues from €65.0 million in 2008 to €45.8 million in 2009 (as a result of lower advertiser volumes and lower revenue per advertiser), driven by a severe economic crisis, where the GDP declined twice the European average, was slightly offset by an increase in online revenues of 9.7% from 34 €7.2 million in 2008 to €7.9 million in 2009, driven by growth in new online advertisers with lower revenue per advertiser. Average revenue per advertiser for online was below print. The customer base decreased from 29,800 in 2008 to 25,200 in 2009, and the customer retention rate decreased from 80.5% in 2008 to 75.0% in 2009. ARPA decreased from €2,502 in 2008 to €2,200 in 2009. Personnel costs-ordinary. Personnel costs decreased from €113.0 million in 2008 to €107.8 million in 2009, a decrease of €5.2 million or 4.6%. This was because the average number of effective full time employees (sales and non-sales combined) decreased from 1,899 in 2008 to 1,737 in 2009, there being 162 fewer full time employees or a 8.5% decrease in the workforce. Romania. Net operating revenues in Romania decreased by 47.9% from €9.4 million in 2008 to €4.9 million in 2009. The decrease in print revenues amounting to €4.9 million or 53.3% (from €9.2 million to €4.3 million), driven by loss of large advertisers and lower revenue per advertiser, was slightly offset by the increase in online revenues of €0.4 million (from €0.2 million to €0.6 million). The customer base decreased from 31,100 in 2008 to 24,800 in 2009. The customer retention rate went down from 63.0% in 2008 to 53.0% in 2009. The ARPA decreased from €326 in 2008 to €236 in 2009. Personnel costs-restructuring. The personnel restructuring costs of €15.8 million in 2009 relate mainly to the reduction of sales forces. Total restructuring costs incurred in 2009 increased by €8.4 million compared to 2008, where restructuring costs were €7.4 million. Portugal. Net operating revenues in Portugal decreased by 14.0% from €63.0 million in 2008 to €54.2 million in 2009. Sales performance was adversely influenced by a weak economic environment. Print revenues decreased by 27.6% from €39.8 million in 2008 to €28.8 million in 2009, driven by lower advertiser volumes and a lower ARPA, particularly in the metropolitan areas. However, online revenues, driven by growth in online usage, increased by 9.5% from €23.2 million in 2008 to €25.4 million in 2009, in metropolitan areas driven by higher ARPA with lower advertiser volumes. The customer base decreased from 72,800 in 2008 to 60,900 in 2009, and the customer retention rate decreased from 81.4% in 2008 to 78.0% in 2009. ARPA decreased from €1,278 in 2008 to €1,260 in 2009. Effective January 1, 2009 the fee structure changed as a result of the updated Portuguese joint venture agreement: • Unified telco fee on print and online revenues as of 2009; • Sliding scale of 24%, 23% and 22% in 2009, 2010 and 2011, respectively; • From 2012 onwards, base fee is 20%, under certain circumstances to be increased to 22%; • Unified fee percentage in 2009 is in line with average fee across print and online under the previous fee arrangement. As a result of the changes in the agreement the commercial flexibility of Páginas Amarelas increased. Total operating costs and expenses Total operating costs and expenses, including personnel costs - restructuring and other non-operating costs, in 2009 were €222.5 million, an increase of €8.7 million or 4.1% compared to 2008 (€213.8 million). The increase in operating costs is essentially due to higher personnel costs - restructuring by €8.4 million while non-operating costs increased by €5.6 million. This was partially offset by lower raw materials and purchased services, which decreased by €5.8 million, and personnel costs – ordinary €5.2 million. Excluding the personnel costs - restructuring (€5.6 million in 2009 and €7.4 million in 2008) and excluding other non-operating costs (including 8% clause Páginas Amarelas) of €3.3 million in 2009 and negative €2.3 million in 2008, total operating costs and expenses in 2009 amounted to €203.4 million, showing a decrease of 2.5% or €5.3 million compared to 2008 (€208.7 million). Raw materials and purchased services. The costs of raw materials and purchased services in 2009 were €30.7 million, which is €5.8 million or 15.9% lower than in 2008, where the costs of raw materials and purchased services were €36.5 million, as a result of lower paper and printing volumes. Directories in progress and Internet expense deferrals. Directories in progress and Internet expense deferrals in 2009 amounted to €0.5 million, an increase of €2.7 million compared to the €(2.2) million during 2008, as a result of changes in the relation between print and online revenues and lower incurred costs, mainly due to Belgium and Ireland. Depreciation and impairment of property, plant and equipment. Depreciation and impairment of property, plant and equipment amounted to €2.3 million in 2009, which is a decrease of €0.9 million compared to €3.2 million in 2008. Other operating expenses. Other operating expenses were €62.1 million in 2009, which is €3.9 million or 6.7% higher than in 2008 (€58.2 million), caused by the increase of the bad debt expense (in 2008, €7.4 million) by €5.2 million to €12.6 million in 2009. Other non-operating costs. Other non-operating costs (excluding 8% clause Páginas Amarelas) were €11.8 million in 2009 and mainly relate to costs for external parties to assist us in exploring various business and capital structure alternatives. In 2008 other non-operating costs were €1.0 million and consisted of costs due to the move of the headquarter offices and a write-off of an old receivable regarding our joint venture partner, Portugal Telecom. Amortisation of other intangible assets. Total amortisation of other intangible assets in 2009 was €77.6 million, compared to €85.5 million in 2008. The decrease is mainly caused by an impairment of the other intangible assets in the fourth quarter of 2008 regarding Romania and Portugal. Impairment of intangible assets. In 2009 we recognised an impairment of intangible assets (goodwill and capitalised software) of €269.9 million, compared to €824.9 million in the same period of 2008. We also partially reversed an impairment of other intangible assets regarding Páginas Amarelas (€30.9 million). The goodwill impairment in 2009 related to our operations in Belgium (€221.1 million) and Ireland (€46.9 million). In 2008 we recognised an impairment of intangible assets of in total €824.9 million: the impairment of goodwill amounted to €740.6 million and related to our operations in Belgium, Ireland and Romania, and the impairment of other intangible assets amounted to €84.3 million and related to our operations in Romania and Portugal. 35 Operating profit As a result of the foregoing, our results after amortisation and impairment of intangible assets increased by €520.4 million from negative €749.7 million to negative €229.3 million. Excluding personnel - restructuring costs, other non-operating expenses and the impairment charges, our operating profit decreased by €51.5 million, from an operating profit of €80.3 million in 2008 to an operating profit of €28.8 million in 2009. This decrease is essentially due to the drop in revenues of €64.7 million. Summary of financial results by geographic region and other in € millions Period ended December 31, 2009 2008 2007 Belgium Net operating revenues (1) EBITDA 189.5 92.3 220.5 116.0 235.7 120.0 Ireland Net operating revenues (1) EBITDA 53.7 15.8 72.2 28.2 75.8 33.8 4.9 (2.5) 9.4 15.7 10.9 12.7 4.9 (2.7) 9.4 (0.1) 10.9 0.5 0.2 15.8 12.2 248.1 13.6 261.7 302.1 16.4 318.5 322.4 23.1 345.5 105.6 159.9 166.5 Other and corporate Net operating revenues EBITDA (1) Romania Net operating revenues (1) EBITDA Headquarters Net operating revenues (1) EBITDA Group total Net operating revenues Other income Revenues EBITDA (1) Portugal (Páginas Amarelas) Net operating revenues Other income and elimination of group revenues EBITDA (1) Total Net operating revenues Other income Revenues (1) EBITDA (1) 54.2 (6.1) 3.1 63.0 (7.0) 9.1 67.0 (7.9) 11.3 302.3 7.5 309.8 365.1 9.4 374.5 389.4 15.2 404.6 108.7 169.0 177.8 See definition page 27. EBITDA EBITDA decreased by 35.7% to €108.7 million in 2009, compared with €169.0 million in 2008. costs and other operating expenses. Total average fulltime equivalents were 246 in 2009 compared to 296 in 2008. Geographical breakdown of EBITDA Belgium. EBITDA in 2009 was €92.3 million, a decrease of €23.7 million (20.4%) compared to €116.0 million in 2008. Revenues in 2009 were €189.5 million, a decrease of €31.0 million compared to €220.5 million in 2008. The lower net operating revenues in 2009 were partly offset by lower personnel costs and other operating expenses. Total average full-time equivalents decreased to 632 in 2009 while the average full time equivalents in 2008 was 707. Romania. EBITDA in 2009 was a loss of €2.7 million, a loss increase of €2.6 million compared to the loss of €0.1 million in 2008. The decrease in net operating revenues amounting to €4.5 million was partially compensated by lower personnel costs and other operating expenses. Average full-time equivalents in 2009 were 280, a decrease of 48 compared to the 328 in 2008. Ireland. EBITDA in 2009 was €15.8 million, a decrease of €12.4 million compared to €28.2 million in 2008. The main reason for the €12.4 million decrease in EBITDA is the decrease in net operating revenues in 2009 of €18.5 million compared to 2008 partly offset by lower personnel Portugal. EBITDA in 2009 was €3.1 million, a decrease of €6.0 million compared to €9.1 million in 2008. This decrease in EBITDA relates to the shortfall in net operating revenues in 2009, which were €8.8 million less compared to 2008, partly compensated through savings in operating costs. Total average full time equivalents were higher than in 2008: 489 in 2009 versus 484 in 2008. 36 Summary of the reconciliation from operating profit to EBITDA (1) Period ended December 31, 2009 2008 2007 in € millions Belgium Operating profit Depreciation, amortisation and impairment Personnel costs - restructuring and other non-operating costs (income) EBITDA (1) Ireland Operating profit Depreciation, amortisation and impairment Personnel costs - restructuring and other non-operating costs (income) EBITDA (1) Other and corporate Operating profit Depreciation, amortisation and impairment Personnel costs - restructuring and other non-operating costs (income) EBITDA (1) (1) Portugal (Páginas Amarelas 100%) Operating profit Depreciation, amortisation and impairment Personnel costs - restructuring and other non-operating costs (income) EBITDA (1) (1) 70.8 46.9 2.3 92.3 116.0 120.0 (2.0) 14.6 3.2 10.9 16.1 1.2 16.2 16.8 0.8 15.8 28.2 33.8 (236.2) 215.5 18.2 (521.1) 531.5 5.3 (15.2) 20.5 7.4 15.7 12.7 (260.8) 339.5 26.9 (582.9) 733.9 8.9 71.8 84.2 10.5 105.6 159.9 166.5 31.5 (20.6) (7.8) (166.8) 179.7 (3.8) 3.1 Total (segment reporting) Operating profit Depreciation, amortisation and impairment Personnel costs - restructuring and other non-operating costs (income) EBITDA (72.7) 186.3 2.4 (2.5) Total consolidated financial statements (equity accounting) Operating profit Depreciation, amortisation and impairment Personnel costs - restructuring and other non-operating costs (income) EBITDA (22.6) 109.4 5.5 9.1 (9.1) 21.3 (0.9) 11.3 (229.3) 318.9 19.1 (749.7) 913.6 5.1 62.7 105.5 9.6 108.7 169.0 177.8 (1) See definition page 27. Results from financial income and expense Total results from financial income and expense in 2009 were a net expense of €175.3 million, a €13.5 million increase compared to 2008. Financial income in 2009 amounting to €19.3 million was €35.1 million lower than the amount recognised in 2008 (€54.4 million). This decline is essentially caused by lower financial income received from our financial derivative instruments (€15.1 million), lower financial income received from the sale of our operations in The Netherlands (discontinued operations - €14.8 million), lower financial income from clients and lower return on assets on our pension plans. Financial expense decreased from €216.2 million in 2008 to €194.6 million in 2009. This difference of €21.6 million is mainly caused by lower interest expense associated to the senior bank facilities (€32.1 million), lower financial expenses related to our financial derivative instruments (€10.0 million) and lower interest expense on the PIK facility (€1.9 million), partially offset by higher interest expense on the shareholders’ loans (€6.2 million) and by the settlement of our currency swaps (€16.1 million). Share of result after tax of associates and joint ventures Our share of result after tax of associates in 2009 was €13.6 million: €10.2 million from Trudon and €3.4 million from Axesa. In 2008, our share of result after tax of associates was negative €27.6 million: negative €5.4 million from Trudon and negative €22.2 million from Axesa, but excluding the impairment charges on our associates Axesa (€26.0 million) and Trudon (€17.4 million), our share of result after tax of associates in 2008 37 was €15.8 million: €12.0 million from Trudon and €3.8 million from Axesa. In local currency, revenue growth in South Africa was 3.3%, resulting in an increase in attributable EBITDA of 3.6%. Revenues in Puerto Rico declined in US Dollars with 3.5% and attributable EBITDA was down 16.0%. Income tax gain/(expense) The tax charge in the year 2009 was €1.8 million or €79.5 million variance, mainly caused by the write-off of deferred tax assets and true-ups of prior years, with a tax credit of €77.7 million in 2008. Profit/(loss) for the year from continuing operations As a result of the foregoing, profit/(loss) for the year from continuing operations in 2009 amounted to a loss of €398.6 million, compared to a loss of €847.1 million in 2008. Excluding the impairment charges, profit/(loss) for the year from continuing operations in 2009 amounted to a loss of €159.6 million, compared to a profit of €21.2 million in 2008. Profit/(loss) for the year from discontinued operations The loss for the year from discontinued operations is related to the Dutch activities. In 2009 we recognised an adjustment amounting to €2.2 million (gain) in discontinued operations related to a revised calculation of the U.S. corporate income tax (regarding the realised gain of the sale of the Dutch operations) and a reversal of accrued sales costs. See for a detailed discussion note 13 to the financial statements included elsewhere in this annual report. Summary of financial results as percentage of revenues The following table sets out our results of operations as a percentage of revenues for the periods under review: in € millions Net operating revenues Other income Period ended December 31, Equity accounting Segment reporting 2009 2008 2007 2009 2008 2007 94.8% 5.2% 94.9% 5.1% 93.3% 6.7% 97.6% 2.4% 97.5% 2.5% 96.2% 3.8% 100.0% 32.9% 8.8% 100.0% 28.3% 8.4% 100.0% 28.0% 9.2% 100.0% 34.8% 9.9% 100.0% 30.2% 9.7% 100.0% 29.6% 10.0% 0.2% -0.9% -0.7% 0.2% -0.6% -0.3% 0.6% 17.8% 0.8% 14.0% 0.5% 15.3% 0.7% 20.1% 0.9% 15.5% 0.6% 16.7% Total operating costs and expenses 60.3% 50.6% 52.3% 65.7% 55.7% 56.6% Operating profit before amortisation and impairment of intangible assets, personnel costs - restructuring and other non-operating costs Personnel costs - restructuring 8% clause Páginas Amarelas (2) Other non-operating costs 39.7% 4.3% 1.5% 4.5% 49.4% 2.3% 0.3% 0.2% 47.7% 1.8% 1.2% 0.0% 34.3% 5.1% -2.7% 3.7% 44.3% 2.0% -0.9% 0.3% 43.4% 3.6% -1.2% 0.0% Revenues Personnel costs - ordinary Raw materials and purchased services Directories in progress and Internet expense deferrals Depreciation and impairment of property, plant and equipment Other operating expenses Operating profit before amortisation and impairment of intangible assets Amortisation and impairment of intangible assets 29.4% 46.6% 44.7% 28.2% 42.9% 41.0% 129.1% 229.6% 23.9% 102.3% 243.1% 25.5% Operating profit -99.7% -183.0% 20.8% -74.0% -200.2% 15.5% 40.4% 50.2% 48.2% 35.1% 45.1% 43.9% EBITDA (1) (*) See definitions page 27. Note: Please take into account that our net operating revenues and profits do not arise evenly through the year. The following table shows net operating revenues and (attributable) EBITDA (including Portugal – Páginas Amarelas) of the four financial quarters in 2009. 38 Net operating revenues and (attributable) EBITDA – four quarters of 2009 2009 in € millions 1st quarter 2nd quarter 3rd quarter 4th quarter Full year Print revenues Belgium Ireland Romania (0.1) 0.6 47.2 1.1 16.9 37.6 1.6 52.3 8.2 1.0 116.3 45.8 4.3 Group 0.5 48.3 56.1 61.5 166.4 Portugal (Páginas Amarelas) 5.6 5.6 10.9 6.7 28.8 Group (including Páginas Amarelas) 6.1 53.9 67.0 68.2 195.2 Belgium Ireland Romania 17.7 1.9 0.2 18.2 2.1 0.2 18.6 2.0 - 18.7 1.9 0.2 73.2 7.9 0.6 Group 19.8 20.5 20.6 20.8 81.7 6.5 6.6 5.4 6.9 25.4 26.3 27.1 26.0 27.7 107.1 Belgium Ireland Romania 17.6 1.9 0.8 65.4 2.1 1.3 35.5 39.6 1.6 71.0 10.1 1.2 189.5 53.7 4.9 Group 20.3 68.8 76.7 82.3 248.1 Portugal (Páginas Amarelas) 12.1 12.2 16.3 13.6 54.2 Group (including Páginas Amarelas) 32.4 81.0 93.0 95.9 302.3 Online revenues Portugal (Páginas Amarelas) Group (including Páginas Amarelas) Net operating revenues 2009 in € millions EBITDA 1st quarter 2nd quarter 3rd quarter 4th quarter Full year (1) Belgium Ireland Romania Other and corporate 3.1 (3.0) (0.9) (2.0) 31.4 (1.3) 0.6 16.6 18.2 (1.0) 3.7 41.2 1.9 (0.8) (2.1) Group (2.8) 30.7 37.5 40.2 105.6 2.0 (0.7) 1.2 0.6 3.1 Group (including Páginas Amarelas) (0.8) 30.0 38.7 40.8 108.7 South Africa 35.1% Puerto Rico 40.0% Portugal 25.0% 1.2 1.1 (0.5) 2.8 0.8 0.2 7.5 1.2 (0.3) 5.0 0.8 (0.2) 1.0 33.8 47.1 46.4 Portugal (Páginas Amarelas) Attributable EBITDA Group (1) 92.3 15.8 (2.7) 0.2 16.5 3.9 (0.8) 128.3 (1) See definition page 27. 39 Year ended December 31, 2008 compared to the year ended December 31, 2007 Note: The following discussion is including Páginas Amarelas (segment reporting). Revenues Revenues decreased by 7.4% to €374.5 million in 2008, compared with €404.6 million in 2007. As in the previous years, the revenue mix shows a growing online component. Online revenues, €95.5 million in 2008 and €84.4 million in 2007, increased from 21.7% to 26.2% of net operating revenues between 2008 and 2007. Geographical breakdown of revenues Belgium. Net operating revenues in Belgium decreased by 6.4% from €235.7 million in 2007 to €220.5 million in 2008. The decline in print revenues from €172.4 million in 2007 to €155.6 million in 2008 was partially offset by an increase in online revenues of 2.5% to €64.9 million in 2008 as compared to €63.3 million in 2007. Online revenues represented 29.4% of net operating revenues in 2008. The customer retention rate in Belgium decreased from 89.0% in 2007 to 85.1% in 2008. The customer base decreased from 121,600 in 2007 to 113,500 in 2008. ARPA increased from €1,918 in 2007 to €1,992 in 2008. Ireland. Net operating revenues in Ireland were €72.2 million in 2008, a decrease of 4.7% compared to €75.8 million in 2007. Online revenues were showing an increase of 71.4% from €4.2 million in 2007 to €7.2 million in 2008. The customer base decreased from 31,400 in 2007 to 29,800 in 2008, and the customer retention rate decreased from 81.9% in 2007 to 80.5% in 2008. ARPA increased from €2,456 in 2007 to €2,502 in 2008. Romania. Net operating revenues in Romania decreased by 13.8% from €10.9 million in 2007 to €9.4 million in 2008. The customer base decreased by 8.8% from 34,100 in 2007 to 31,100 in 2008. The customer retention rate went down slightly from 65.5% in 2007 to 63.0% in 2008. The ARPA increased from €323 in 2007 to €326 in 2008. Portugal. Net operating revenues in Portugal decreased by 6.0% from €67.0 million in 2007 to €63.0 million in 2008. Sales performance was adversely influenced by a weak economic environment. Print revenues decreased by 21.0% from €50.4 million in 2007 to €39.8 million in 2008. However, online revenues increased by 39.8% from €16.6 million in 2007 to €23.2 million in 2008. The customer base decreased from 81,500 in 2007 to 72,800 in 2008, and the customer retention rate decreased from 82.1% in 2007 to 81.4% in 2008. ARPA increased from €1,256 in 2007 to €1,278 in 2008. Other income. Revenues of other and corporate mainly include contract service charges and royalties. Other income decreased by 38.2% from €15.2 million in 2007 to €9.4 million in 2008, mainly caused by the decrease of the contract service income from our discontinued operations in The Netherlands. Total operating costs and expenses Total operating costs and expenses, including personnel costs - restructuring and other non-operating costs, in 2008 were €213.8 million, a decrease of €24.9 million or 10.4% compared to 2007 (€238.7 million). The reduction in operating costs is essentially due to lower personnel costs (including restructuring) by €13.9 million, lower raw materials and purchased services by €3.9 million and lower other operating expenses by €9.5 million. Personnel costs-ordinary. Personnel costs decreased from €119.9 million in 2007 to €113.0 million in 2008, a decrease of €6.9 million or 5.8%. The average number of effective full time employees (sales and non-sales combined) decreased from 1,946 in 2007 to 1,899 in 2008, there being 47 fewer full time employees or a 2.4% decrease in the workforce. Personnel costs-restructuring. The personnel restructuring costs of €7.4 million in 2008 relate mainly to the continuing work force reduction programs in our back office functions. Total restructuring costs incurred in 2008 decreased by €7.0 million compared to 2007, where restructuring costs were €14.4 million. Raw materials and purchased services. The costs of raw materials and purchased services in 2008 were €36.5 million, which is €3.9 million or 9.7% lower than in 2007, where the costs of raw materials and purchased services were €40.4 million. Directories in progress. Directories in progress and Internet expense deferrals were a credit of €2.2 million and €1.0 million higher than the credit of €1.2 million in 2008. Depreciation of property and equipment. Depreciation and impairment of property, plant and equipment amounted to €3.2 million in 2008, which is an increase of €0.9 million compared to €2.3 million in 2007. Other operating expenses. Other operating expenses were €58.2 million in 2008, which is €9.5 million or 14.0% lower than in 2007, due to lower sales and marketing costs, information and technology costs and outside services. Other non-operating costs. Other operating costs were €1.0 million in 2008 and consists of costs due to the move of the headquarter offices and a write-off of an old receivable regarding our joint venture partner. Amortisation of other intangible assets. Total amortisation of other intangible assets in 2008 was €85.5 million, compared to €84.3 million in 2007. The increase is caused by higher amortisation of capitalised software. Impairment of intangible assets. In 2008 we recognised an impairment of intangible assets of €824.9 million, compared to €18.9 million in 2007. Impairment of goodwill amounted to €740.6 million in 2008 and related to our operations in Belgium, Ireland and Romania, whereas in 2007 the impairment of goodwill (€18.9 million) related to Portugal, Romania and The Netherlands (discontinued operations). Impairment of other intangible assets in 2008 amounted to €84.3 million and related to our operations in Romania and Portugal. Operating profit As a result of the foregoing, our results after amortisation and impairment of intangible assets decreased by €812.4 million (from €62.7 million in 2007 to negative €749.7 million in 2008). Excluding personnel - restructuring costs, other nonoperating expenses and the goodwill impairment charge, our operating profit of 2007 of €91.2 million decreased by 12.0% or €10.9 million to €80.3 million in 2008. 40 EBITDA EBITDA decreased by 4.9% to €169.0 million in 2008, compared with €177.8 million in 2007. EBITDA decreased in Belgium, Ireland, Romania and Portugal but was offset by an increase in other and corporate as a consequence of cost reductions. Geographical breakdown of EBITDA Belgium. EBITDA in 2008 was €116.0 million, a decrease of €4.0 million (3.3%) compared to €120.0 million in 2007. Revenues in 2008 were €220.5 million, a decrease of €15.2 million compared to €235.7 million in 2007. The lower net operating revenues in 2008 were partly offset by lower personnel costs and other operating expenses. Total average full-time equivalents decreased to 707 in 2008 while the average full time equivalents in 2007 was 749. Ireland. EBITDA in 2008 was €28.2 million, a decrease of €5.6 million compared to €33.8 million in 2007. The main reason for the €5.6 million decrease in EBITDA is the decrease in net operating revenues in 2008 of €3.6 million compared to 2007 and an increase in costs due to the expansion of our online business. Total average fulltime equivalents were 296 in 2008 compared to 298 in 2007. Romania. EBITDA in 2008 was a loss of €0.1 million, a decrease of €0.6 million compared to €0.5 million in 2007. The decrease in net operating revenues amounting to €1.5 million was partially compensated by lower other operating expenses. Average full-time equivalents in 2008 were 328, a decrease of 6 compared to the 334 in 2007. Portugal. EBITDA in 2008 was €9.1 million, a decrease of €2.2 million compared to €11.3 million in 2007. This decrease in EBITDA relates to the shortfall in net operating revenues in 2008, which were €4.0 million less compared to 2007, partly compensated through savings in personnel costs. Total average full time equivalents were higher than in 2007: 484 in 2008 versus 472 in 2007. Results from financial income and expense Total results from financial income and expense in 2008 were a net expense of €161.8 million, a €25.1 million reduction compared to 2007. Financial income in 2008 amounting to €54.4 million was €0.2 million higher than the amount recognised in 2007 (€54.2 million). This increase is the net of lower financial income received from our financial derivative instruments (€13.3 million), more than offset by the financial income received from the sale of our operations in The Netherlands (discontinued operations) and higher financial income on short-term deposits (€13.5 million). Financial expense decreased from €241.1 million in 2007 to €216.2 million in 2008. This difference of €24.9 million is mainly caused by the impairment of capitalised transaction costs in 2007 amounting to €16.4 million, lower financial expenses paid pursuant to our financial derivative instruments (€9.8 million), lower interest expense on the senior bank facilities, senior notes and PIK facilities (€2.3 million), partially offset by higher interest expense on the shareholders’ loan (€5.6 million). Share of result after tax of associates and joint ventures Our share of result after tax of associates in 2008 was a loss of €27.6 million, but excluding the impairment charges on our associates Axesa (€26.0 million) and Trudon (€17.4 million), our share of result after tax of associates in 2008 was €15.8 million: €12.0 million from Trudon and €3.8 million from Axesa. In 2007, our share of result after tax of associates was €14.2 million: €10.3 million from Trudon and €3.9 million from Axesa. Income tax gain/(expense) The tax charge in the year 2008 was a credit of €77.7 million or €39.1 million higher than the credit of €38.6 million in 2007, mainly due to a higher tax gain in the United States. Profit/(loss) for the year from continuing operations As a result of the foregoing, profit/(loss) for the year from continuing operations in 2008 amounted to a loss of €847.1 million, compared to a loss of €71.5 million in 2007. Profit/(loss) for the year from discontinued operations The loss for the year from discontinued operations is related to the Dutch activities. See for a detailed discussion note 13 to the financial statements included elsewhere in this annual report. Liquidity and capital resources Historical cash flows Consolidated statement of cash flows for the years ended December 31, 2009, 2008 and 2007 The table below sets forth our cash flows for the three years ended December 31, 2009, 2008 and 2007. 41 in € millions Operating activities Profit/(loss) from continuing operations Adjustments to reconcile profit/(loss) for the year to net cash flows from operating activities Share of result after tax of associates and joint ventures Depreciation and impairment of property, plant and equipment Amortisation of other intangible assets Impairment of intangible assets Gains/(losses) on disposal of property, plant and equipment Results from financial income and expense Movements in provisions (non-current) Deferred tax assets and liabilities Working capital adjustments Increase/decrease in inventories and directories in progress Increase/decrease in trade and other receivables Increase/decrease in other current assets Income tax paid Other variations in income tax receivable/payable Increase/decrease in trade and other payables Increase/decrease in other current liabilities Increase/decrease in related party positions - net: Income tax paid Other activities Net cash flows from operating activities Investing activities Proceeds from the sale of property, plant and equipment Purchase of property, plant and equipment Purchase of intangible assets Acquisition of interests in associates and joint ventures Other investing activities Net cash flows used in investing activities Net cash flows from operating activities less net cash flows used in investing activities Period ended December 31, Equity accounting Segment reporting 2009 2008 2007 2009 2008 2007 (398.6) (847.1) (71.2) (392.8) (861.4) (71.4) (31.0) 159.3 (7.8) (13.6) 27.6 (14.2) 1.6 68.3 269.6 2.6 70.5 660.8 1.6 69.4 13.2 2.3 77.6 239.0 3.2 85.5 824.9 2.3 84.3 18.9 0.1 175.8 (3.2) (7.0) 0.4 161.8 (2.2) (56.9) 0.1 187.8 (0.5) (37.0) 0.1 175.3 (3.2) 1.8 0.4 161.8 (2.2) (77.7) 0.2 186.9 (0.5) (38.6) 1.0 (3.0) (2.4) 1.9 (2.0) (1.4) 19.7 0.6 15.5 20.5 (1.9) (7.8) (14.2) (0.7) (6.2) 25.0 (0.3) 12.9 25.8 (1.5) (11.4) (18.8) (0.4) (8.2) (1.0) (3.3) (2.2) (1.7) (5.1) (15.1) 2.9 (1.4) 1.4 (1.0) (2.6) (0.6) (1.7) (12.3) (15.8) 2.9 (1.0) 3.7 (0.3) 4.5 (13.5) (4.0) (2.2) (1.8) (0.3) (0.2) (13.5) (0.5) (2.2) (4.8) 110.1 117.6 131.0 121.3 129.2 137.7 (0.2) (2.2) (13.7) (0.3) (3.4) (14.0) (1.5) (15.8) (0.3) (2.4) (14.8) (0.2) (4.0) (14.6) (1.9) (16.5) 1.8 (0.2) (10.6) - (10.8) - 1.8 0.1 (10.6) - (10.8) - (14.5) (28.3) (28.1) (15.6) (29.4) (29.2) 95.6 89.3 102.9 105.7 99.8 108.5 Discussion comparison statement of cash flows 2009 and 2008 Net cash flows from operating activities In 2009, net cash flows from operating activities amounted to €121.3 million, a decrease of 6.1% or €7.9 million compared to 2008 (€129.2 million). Excluding the working capital adjustments, net cash flows from operating activities were €86.5 million in 2009, compared to €162.1 million in 2008, a decrease of €75.6 million. In 2009, the working capital generated a cash inflow of €34.8 million, representing an inflow increase of €67.7 million compared to the cash outflow of €32.9 million in 2008. This inflow of €34.8 million was mainly due to income tax received (€12.9 million), a decrease in trade and other receivables (€25.0 million) and a decrease in inventories and directories in progress (€1.9 million), partly compensated by a decrease in trade and other payables (€2.6 million). The inflow from current assets (the first three lines) of €26.6 million in 2009 was attributable to a decrease of €25.0 million in trade and other receivables, a decrease of €1.9 million in deferred costs for not-yet published directories and an increase in other current assets of €0.3 million. 42 The inflow from current liabilities (the other six lines) of €8.2 million in 2009 was mainly driven by an income tax refund of €12.9 million, partly reduced by a decrease in trade and other payables of €2.6 million. The income tax paid in the related party positions are corporate income tax payments by Truvo Parent Corp., not included in this consolidation. The most material differences between the working capital movements in 2009 compared to 2008 were: lower inventories and directories in progress (€3.9 million), higher trade and other payables (€9.7 million), higher other current liabilities (€15.2 million), less paid income tax €24.3 million (going from payment in 2008 to refund in 2009) and less income tax paid regarding related parties (€13.2 million). Net cash flows used in investing activities Our net cash flows used in investing activities amounted to €15.6 million in 2009. This represents a decrease of €13.8 million compared to 2008. In 2009, we invested €2.4 million for property, plant and equipment, a decrease of €1.6 million compared to 2008. We also invested €14.5 million for intangible assets in 2009 (Irish publishing rights and software), an increase of €0.2 million compared to 2008. In 2009, we received €2.0 million (whereas in 2008 we paid €5.9 million) related to the final settlement of an indemnity and the discussion regarding the statements of working capital and net indebtedness with The Nielsen Company B.V. In 2009 we also paid costs related to the acquisition of Yello Yello B.V. (€0.2 million). In 2008, we paid €1.2 million for the final settlement of the acquisition of ClearSense B.V., €1.5 million for the acquisition of Yello Yello B.V. and €2.0 million for a settlement with a former managing director, to receive back from The Nielsen Company B.V. in 2009. Net cash flows used in financing activities Our net cash flows used in financing activities amounted to €241.7 million in 2009 compared to €101.2 million in 2008. In 2009 we received €11.1 million in dividends from our associates: €2.5 million from Axesa and €8.6 million from Trudon. In 2008 we received €5.4 million in dividends: €3.0 million from Axesa and €2.4 million from Trudon. A dividend amount of €2.0 million in 2008 was paid to Portugal Telecom. in € millions Period ended December 31, Equity accounting Segment reporting 2009 2008 2007 2009 2008 2007 Net cash flows from operating activities less net cash flows used in investing activities 95.6 89.3 102.9 105.7 99.8 108.5 Financing activities Dividends received from associates and joint ventures Dividends paid to minority interests Interest income received Interest expense paid Interest rate swaps and interest rate currency swaps net Net proceeds from borrowings Repayment of borrowings Loans with related parties and other financing 11.1 3.5 (79.7) 11.4 6.2 (109.6) 22.7 (0.2) 2.9 (119.5) 11.1 5.2 (81.2) 5.4 (2.0) 9.0 (113.5) 15.4 (2.7) 5.9 (121.3) (167.4) (0.9) 6.6 (2.6) 8.5 1,090.5 (1,145.6) 26.0 (175.9) (0.9) 6.6 (4.2) (2.5) 8.5 1,090.5 (1,145.6) 25.8 Net cash flows used in financing activities (233.4) (88.0) (114.7) (241.7) (101.2) (123.5) Net increase/(decrease) in cash and cash equivalents from continuing operations (137.8) 1.3 (11.8) (136.0) (1.4) (15.0) (2.4) 191.4 (3.8) (2.4) 191.4 (3.8) (140.2) 0.5 192.7 1.4 (15.6) 0.2 (138.4) 0.4 190.0 1.4 (18.8) 0.3 230.1 36.0 51.4 232.8 41.4 59.9 90.4 230.1 36.0 94.8 232.8 41.4 Net increase/(decrease) in cash and cash equivalents from discontinued operations Net increase/(decrease) in cash and cash equivalents Net foreign exchange differences Cash and cash equivalents at beginning of period Cash and cash equivalents at end of period The interest income received in 2009 amounted to €5.2 million (€9.0 million for the same period in 2008). This also included interest charged to clients for late payments in Belgium and interest in relation to extended payment terms of Portugal Telecom. 43 In 2009 and 2008, we paid €81.2 million and €113.5 million, respectively for interest expense. This was essentially related to the interest expense associated with the Senior Facilities for €33.6 million in 2009 (2008: €63.3 million) and the Senior Notes for €45.2 million in 2009 (2008: €45.4 million). Furthermore, the financing activities included in 2008 an amount of €6.6 million (2009 €nil) related to interest rate swaps and interest rate currency swaps. The repayment of borrowings in 2009 (€175.9 million) was related to the Senior Facilities for €151.3 million, the Portuguese credit facility for €8.5 million (€4.2 million in 2008) and the settlement of the US Dollar swap (€16.1 million). In 2009 we lent €0.9 million to related parties (€2.5 million in 2008). Discontinued operations In 2009 we paid €2.4 million of costs relating to the sale of the Dutch operations. In 2008, the net increase/decrease related party positions (€17.1 million) is reflecting the settlement of intercompany positions of the discontinued operations: Gouden Gids B.V. and ClearSense B.V. In 2008 we received €192.7 million relating to the sale of the Dutch operations, net of costs directly attributable to the sale and we also received €18.1 million interest related to the sale of the Dutch operations. Finally, in 2008 we repaid €36.5 million (including interest) to related parties (in connection with the discontinued operations in The Netherlands). Net increase/(decrease) in cash and cash equivalents from discontinued operations can be summarised as follows: in € millions Period ended December 31, Equity accounting Segment reporting 2009 2008 2007 2009 2008 2007 Discontinued operations Profit/(loss) for the period from discontinued operations 2.2 (145.2) (8.0) 2.2 (145.2) 144.4 17.1 0.8 (8.0) 41.1 - Amortisation of other intangible assets Increase/decrease related party positions - net Costs related to discontinued operations (4.6) 144.4 17.1 0.8 41.1 - - 17.1 33.1 2.2 17.1 33.1 Net cash flows from operating activities (2.4) Purchase of property, plant and equipment and purchase of intangible assets Proceeds from the sale of subsidiaries Costs related to the sale of subsidiaries - 282.9 (90.2) (5.5) (16.5) - (4.6) 282.9 (90.2) (5.5) (16.5) - Net cash flows provided for (used in) investing activities - 192.7 (22.0) (4.6) 192.7 (22.0) Interest income related to the sale of subsidiaries Loans discontinued operations Results from financial income and expense - 18.1 (35.6) (0.9) (17.1) 2.2 - 18.1 (35.6) (0.9) (17.1) 2.2 Net cash flows used in financing activities - (18.4) (14.9) - (18.4) (14.9) Net increase/(decrease) in cash and cash equivalents from discontinued operations (2.4) 191.4 (3.8) (2.4) 191.4 (3.8) Discussion comparison statement of cash flows 2008 and 2007 Net cash flows from operating activities In 2008, net cash flows from operating activities amounted to €129.2 million, a decrease of 6.2% or €8.5 million compared to 2007 (€137.7 million). Excluding the working capital adjustments, net cash flows from operating activities were €162.1 million in 2008, compared to €167.9 million in 2007, a decrease of €5.8 million. In 2008, the working capital generated a cash outflow of €32.9 million, representing an outflow increase of €2.7 million compared to the cash outflow of €30.2 million in 2007. This outflow of €32.9 million was mainly due to income tax paid (€13.1 million), a decrease in trade and other payables (€12.3 million) and other current liabilities (€15.8 million) and related party positions (€14.0 million), partly compensated by a decrease in trade and other receivables of €25.8 million. The inflow from current assets (the first three lines) of €22.3 million in 2008 was mainly attributable to a decrease of €25.8 million in trade and other receivables, offset by an increase of €2.0 million in deferred costs for not-yet published directories and other current assets of €1.5 million. The outflow from current liabilities (the other six lines) of €55.2 million in 2008 was mainly driven by a decrease in other current liabilities of €15.8 million (including deferred income) and trade and other payables of €12.3 million, tax payments and variations in income tax receivable/payable (€13.1 million) and related party positions (€14.0 million). The main part of the net related party positions (€13.5 million) were corporate income tax payments by Truvo Parent Corp., not included in this consolidation. The most material differences between the working capital movements in 2008 compared to 2007 were: lower trade and other receivables (€44.6 million – as a result of higher collections and timing of VAT payments), and on 44 the other side, lower trade and other payables (€11.3 million), lower other current liabilities (€19.5 million) and higher tax payments related parties (€11.3 million). Net cash flows used in investment activities Our net cash flows used in investing activities amounted to €29.4 million during 2008. This represents an increase of €0.2 million compared to 2007. In 2008, we invested €4.0 million for property, plant and equipment, an increase of €2.1 million compared to 2007. We also invested €14.6 million for intangible assets in 2008 (Irish publishing rights and software), a decrease of €1.9 million compared to 2007. In 2008, we paid €10.6 million for acquisitions: €1.2 million for the final settlement of the acquisition of ClearSense B.V., €5.9 million related to the final settlement of the discussion regarding the statements of working capital and net indebtedness to The Nielsen Company B.V., €1.5 million for the acquisition of YelloYello B.V. and €2.0 million for a settlement with a former managing director, to receive back from The Nielsen Company B.V. in 2009. In 2007, we invested €1.3 million for the acquisition of ClearSense B.V. and €9.5 million for the acquisition of the remaining 5% share in Truvo Services South Africa (Pty) Ltd. Net cash flows used in financing activities Our net cash flows used in financing activities amounted to €101.2 million during 2008 compared to €123.5 million in 2007. In 2008 we received €5.4 million in dividends from our associates: €3.0 million from Axesa and €2.4 million from Trudon. In 2007 we received €15.4 million in dividends: €4.1 million from Axesa and €11.3 million from Trudon. The dividend amount of €2.0 million in 2008 was paid to Portugal Telecom (€2.7 million in 2007). The interest income received in 2008 amounted to €9.0 million (€5.9 million for the same period in 2007). This also included interest charged to clients for late payments in Belgium and interest in relation to extended payment terms of Portugal Telecom. In 2008 and 2007, we paid €113.5 million and €121.3 million, respectively for interest expense. This was essentially related to the interest expense associated with the Senior Facilities for €63.3 million in 2008 (2007: €63.3 million), the Senior Notes for €45.4 million in 2008 (2007: €45.4 million), and the PIK Notes/Facility for €9.4 million in 2007 (2008: €nil). Furthermore, the financing activities included in 2008 an amount of €6.6 million related to interest rate swaps and interest rate currency swaps (€8.5 million in 2007). The repayment of borrowings in 2008 (€4.2 million) was related to the Portuguese credit facility. The proceeds from and the repayment of borrowings of 2007 were related to the refinancing of the Senior Facilities and the PIK Notes/Facility. In 2008 we lent €2.5 million to related parties and in 2007 we lent €25.8 million from related parties. Discontinued operations The net increase/decrease related party positions (in 2008, €17.1 million and in 2007, €41.1 million) is reflecting the settlement of intercompany positions of the discontinued operations: Gouden Gids B.V. and ClearSense B.V. In 2008, we received €192.7 million from the sale of the Dutch operations, net of costs directly attributable to the sale. The €16.5 million in 2007 under proceeds regards the cash position of the divested operations. In 2008 we also received €18.1 million interest related to the sale of the Dutch operations. In 2008 we repaid €36.5 million (including interest) to related parties (in connection with the discontinued operations in The Netherlands); in 2007 this was €14.9 million. Future liquidity Capital resources Our principal sources of liquidity are our net cash flows from operating activities, which are analysed above. Our ability to generate cash from our operations depends on future operating performance which is in turn dependent on general economic, financial, competitive market, legislative, regulatory and other factors, many of which are beyond our control, as well as the other factors discussed in the section of our annual report entitled “Risk factors”. In addition, under our Senior Facilities, we have a committed Revolving Credit Facility of €50.0 million to service our working capital needs, which we have fully available. The availability of this facility is dependent upon certain conditions. See “Description of indebtedness – Senior Facilities”. Truvo Acquisition Corp., Truvo Subsidiary Corp. and the Company are holding companies with no source of operating profit. They are therefore dependent on capital raising abilities, dividend payments from subsidiaries and payment on intercompany loans to generate funds. The terms of the Senior Facilities, our other outstanding debt and the indenture governing the Senior Notes contain a number of significant covenants that restrict our ability, and the ability of our subsidiaries to, among other things, pay dividends or make other distributions, make capital expenditure and incur additional debt and grant guarantees. Furthermore, the ability of the Company’s subsidiaries to pay dividends and make other payments to Truvo Acquisition Corp., Truvo Subsidiary Corp. and the Company may be restricted by, among other things, other agreements and legal prohibitions on such payments. We believe that our net cash flows from operating activities, together with the possible borrowings under the Revolving Credit Facility, will be sufficient to fund our working capital requirements, anticipated capital expenditure and debt service requirements as they become due for the foreseeable future, although we cannot assure you that this will be the case. If our future cash flows from operational activities and other capital resources (including borrowings under the Revolving Credit Facility under the Senior Facilities) are insufficient to pay our obligations as they mature or to fund our liquidity needs, we may be forced to: • reduce or delay our business activities, capital expenditure and research and development; • sell assets; • obtain additional debt or equity capital; or • refinance all or a portion of our debt, including the Senior Notes, on or before maturity. We cannot assure you that we would be able to accomplish any of these alternatives on a timely basis or on satisfactory terms, if at all. In addition, the terms of our existing debt, including the Notes, the PIK Facility and the Senior Facilities, limit, and any future debt may limit, our ability to pursue any of these alternatives. As market conditions warrant, we and our Sponsors, including our and our Sponsors’ affiliates, may from time to time 45 purchase, repurchase, redeem, prepay or otherwise cancel our indebtedness, including debt under the Senior Facilities, the PIK Facility, and the Senior Notes, in privately negotiated or open market transactions, by tender offer or otherwise. No assurance can be given as to whether or when such purchases, repurchases, redemptions or prepayments will occur and at what price. group, that may result in the acceleration of the debt under the Senior Facilities. In addition, the margin payable on the Senior Facilities is dependent upon our leverage, meaning that we could have increased cash flow requirements at any time in the event that our leverage rises. Please see the section entitled “Description of indebtedness - Senior Facilities”. We have used the cash proceeds from the sale of the Dutch activities to prepay senior debt at par for €140.2 million to the Facility 1 loan and the Facility 2 loan. Truvo Subsidiary Corp., our direct subsidiary, issued 1 €395 million principal amount of 8 /2% Senior Notes due 3 2014 and $200 million principal amount of 8 /8% Senior Notes due 2014. The Senior Notes accrue cash interest which is payable semi-annually. The Senior Notes mature on December 1, 2014. Please see “Description of indebtedness - Senior Notes due 2014” for a description of the terms and conditions of the Senior Notes. We have engaged Houlihan Lokey and appointed a committee of lenders under the Senior Facility Agreement as an ad hoc committee to assist us in exploring and evaluating various business, financing and capital structure alternatives. There is no assurance that this process will result in any specific transactions or outcomes. Financing arrangements As of December 31, 2009 the Senior Facilities consist of €783.7 million of senior term loans and a Revolving Credit Facility of €50 million. The term loan facilities comprise a senior term loan 1 in the principal amount of €543.1 million and a senior term loan 2 in the principal amount of €240.6 million. The calculation of EBITDA under the Senior Facilities varies from the calculation of EBITDA presented in this annual report. For more information, please see “Description of indebtedness - Senior Facilities”. The Senior Facilities also contain customary affirmative and negative covenants, including restrictions on additional indebtedness, dividend payments, intercompany and other loans and investments, asset sales, liens and pledges, transactions with affiliates and amendments to charter documents and material agreements. The Senior Facilities also contain certain customary events of default, and defaults resulting from certain events affecting the business and assets of the . A €130.2 million PIK Facility was made available to Truvo Intermediate LLC pursuant to the PIK Facility Agreement. The PIK Facility is due for repayment on November 29, 2015. The total proceeds from the PIK Facility have been used to prepay all outstanding principal of the PIK Notes as of May 29, 2007. Caixa Geral de Depósitos S.A. has extended a loan facility in the amount of €42.4 million to our joint venture Páginas Amarelas under a five year amended loan agreement, which loan is not consolidated in our IFRS balance sheet. The loan agreement terminates on April 30, 2013. As from May 2, 2008 Páginas Amarelas pays interest on the loan in the amount of the three months EURIBOR plus a margin of 1.375%. For more information on this loan facility, please see the section entitled “Description of indebtedness - Portuguese credit facility”. Summary of commitments The following table summarises our contractual obligations and the principal payments we and our subsidiaries were obliged to make as of December 31, 2009 under our debt instruments as well as other agreements including the Senior Notes. 46 Within in € millions Exceeding Total a year 1-5 years 5 years 2009 Senior bank facilities Term B facilities 1 Term B facilities 2 Revolving credit facility (1) - 543.1 240.6 - - 543.1 240.6 - Total senior bank facilities - 783.7 - 783.7 Senior euro notes Senior dollar notes - 395.0 139.0 - 395.0 139.0 Total senior notes - 534.0 - 534.0 PIK facility - - 166.4 166.4 Total external loans - 1,317.7 166.4 1,484.1 Shareholders' loans - - 750.1 750.1 Total liabilities - 1,317.7 916.5 2,234.2 Portuguese credit facility 8.5 21.2 - 29.7 Total liabilities including Portugal (Páginas Amarelas) 8.5 1,338.9 916.5 2,263.9 (1) At December 31, 2009, no amounts were drawn under the Revolving Credit Facility of €50.0 million. Capital expenditure Our operations are becoming more capital intensive and the capital expenditure relates primarily to investments in software development, information technology, sales systems, computer hardware and leasehold improvements. In the last two years, we spent an average (including Páginas Amarelas) of 5.3% of net operating revenues per year on capital expenditure (including software and excluding publishing rights); for example, in 2009 our capital expenditure (including software) was 5.6% of net operating revenues. Off-balance sheet arrangements Pursuant to the joint venture agreement between Truvo USA, Inc. and Portugal Telecom establishing Páginas Amarelas, if the profit for the year of Páginas Amarelas falls below 8% of its net sales attributable to insertions and advertising, as it did in the years 2007, 2008 and 2009, Truvo will contribute an amount equal to approximately 22% of the shortfall up to a maximum of 5% of annual net sales attributable to insertions and advertising in that year and Portugal Telecom will contribute an amount equal to approximately 78% of the shortfall up to a maximum of 18% of the annual net sales attributable to insertions and advertising. If these contributions are not sufficient, both parties will be required to make additional contributions to support Páginas Amarelas’ profit, such additional support being an amount of not more than 5% and 18% (never exceeding the fees the joint venture partners would have received in any given year), respectively of Páginas Amarelas’ net sales attributable to insertions and advertising. In the years 2009, 2008 and 2007, the profit for the year did drop under the threshold and Truvo invested €4.0 million (2008: €0.9 million and 2007: €4.3 million) under its shareholder’s obligations to pay for the shortfall in 2009, 2008 and 2007, respectively. If the profit for the year is falling below the mentioned 8% as a result of restructuring charges, these expenses will be born equally by the joint venture partners. As of December 31, 2009, we were not party to any other off-balance sheet transactions. Quantitative and qualitative disclosure about market risk In the normal course of business, our financial position is routinely subjected to interest rate and foreign exchange rate risks as well as other market risks. These market risks principally relate to our outstanding debt and assets and liabilities denominated in a currency other than the Euro. Market risk policy Our policy regarding market risk consists of the following: • monitoring on a regular basis the activities and the level and value of the current market risk exposures; and • evaluation of the credit quality of counterparties to minimise the risk of non-performance. Raw materials We are dependent upon suppliers for all of our raw material needs and, therefore, are subject to price increases and delays in receiving supplies of such raw materials. Significant increases in paper prices may have a material adverse effect on our results of operations. Long-term agreements for most of our paper needs reduce partially the risk of price fluctuations and supplier shortage. Country risk Our operating results, cash flows and financial condition may be affected as a result of possible political, economic and regulatory conditions in South Africa and Puerto Rico 47 such as high inflation and interest rates, political instability and a difficult regulatory environment. Credit risk We are geographically diversified with revenues and EBITDA contributions coming from six countries (Belgium, Ireland, Romania, Portugal, South Africa and Puerto Rico) in different stages of development and with different economic profiles. Our international presence provides diversification and the ability to leverage our know-how across various countries and development cycles. We invoice and collect revenues directly from our customers except for Páginas Amarelas, which is invoicing almost all its customers indirectly via Portugal Telecom. Portugal Telecom generally passes on the collection risk of outstanding invoices under a set-off mechanism. In the ordinary course of our business, we extend credit to small and medium-sized businesses to purchase advertising and listings. Small and mediumsized businesses tend to have fewer financial resources and higher financial failure rates than large businesses. We believe these limitations cause some customers in any given year not to pay for their purchases promptly or at all. In addition, full collection of late payments can take an extended period of time and consume additional resources. Generally we provide for reserves in the amount of approximately 2.0% of our revenues in connection with bad debt collection, but in 2009 this increased to 4.2%. Transaction currency risk Transaction risk is the risk from which the value of the transactions to be settled at a future date in a foreign currency will fluctuate relative to the functional currency of the subsidiaries. This risk exists to the extent production costs, including raw material purchases are incurred in currencies other than the local currency. Thus, if the value of the local currency depreciates with respect to the transaction currency, the relative cost of the production will increase. This exposure is minimal since a natural hedge exists, as operating units generate revenues and incur costs within the same country with minimal cross currency transactions. Further, our debt is denominated in the functional currency of the borrower. At December 31, 2009 and December 31, 2008, all the loans were held in Euros with the exception of the $200.0 million Senior Notes, which was fully hedged until December 1, 2009. Transaction risk is not hedged. Interest rate risk Our exposure to changes in interest rates relates primarily to our debt obligations. We will not have any cash flow exposure due to rate changes on our Senior Notes because they bear interest at a fixed rate. However, we will have cash flow exposure on our Senior Facilities and PIK Facility due to the variable interest rate pricing under the Senior Facilities and the PIK Facility. For example, a 0.125% increase in EURIBOR would have resulted in an interest expense increasing by approximately €1.3 million in 2009. However, the borrowers under the Senior Facility Agreement and the PIK Facility Agreement entered into interest rate swap contracts. During 2007 on average 60% of the floating rate exposure was hedged through these interest rate swaps and during 2008 approximately 80% The hedges matured on November 28, 2008. The interest rate hedging strategy will be periodically reviewed. Exchange rate risk Our reporting currency is the Euro. A portion of our assets, liabilities, revenues and costs are denominated in various currencies other than the Euro, including the Dollar and, with respect to Pagini Aurii, Romanian Leu. In addition, the share of result after tax of associates regarding Trudon and Axesa, are translated from the South African Rand and the US Dollar respectively to Euro and recorded in our statement of income. In addition to currency translation risks related to the preparation of our financial statements, our Dollar business is also affected by exchange rate transaction risks to the extent our production costs, including raw material purchases, are incurred in currencies other than the Euro. Another exchange rate risk exposure has been created by the $200.0 million Senior Notes. This exposure from US Dollars into Euros was fully hedged until December 1, 2009. Liquidity risk We are highly leveraged and have significant debt service obligations. On December 31, 2009, we had €1,484.1 million of external indebtedness (including the PIK facility), of which: • €783.7 million is term indebtedness under the Senior Facilities; • €534.0 million of indebtedness under the Senior Notes; • €166.4 million of indebtedness under the PIK Facility. Net cash interest-bearing debt as at December 31, 2009 amounted to €1,317.7 million (excluding the PIK facility). The Revolving Credit Facility allows us to increase the debt by €50.0 million. Liquidity risk also arises from hedging instruments used to protect the statement of income against any adverse change in foreign exchange rates or interest rate yield curves. Financial instruments are dealt only with high-level credit rated banks. 48 Business Discussions Our business Truvo operates in the local search and advertising market. It creates value by providing an integrated portfolio of cost-effective and simple-to-use advertising that connects buyers quickly and efficiently with sellers. Truvo offers a range of local commercial search and advertising services, in print, online, voice and mobile, to assist the consumer in making informed purchase decisions. In 2009 we had a total customer base of 207,900 advertisers in our major markets. Truvo currently operates in Belgium, Ireland, Romania and Portugal (under IFRS accounted for using the equity method) and has significant interests in South Africa and Puerto Rico. The results of these interests are included in “Share of result after tax of associates and joint ventures”. Although we do not hold more than half of the voting rights of Páginas Amarelas in Portugal, we have an effective economic interest of approximately 75% in the distributed profits. See “Business discussions – Country overview – Portugal-Páginas Amarelas”. Therefore, we also discuss Páginas Amarelas in this part of the annual report. Truvo is privately owned by funds advised by Apax Partners and Cinven, and by management. diversification and the ability to leverage our know-how across various countries and development cycles. We market our products under leading brand names, including Pages d’Or, Gouden Gids, Golden Pages, Páginas Amarelas and Pagini Aurii. We offer and crosssell our products and services through our large and experienced local sales forces in a wide array of media, such as print, online (Internet), CD/DVD, mobile phones and operator-assisted audio services. High average retention rates and ARPA We enjoy high average advertiser retention rates and strong ARPA in nearly all of our markets, illustrating the effect of the high value-added products we offer. Our average annual customer retention rate was 78.4% in our three main markets for 2009 (2008: 83.2%). By achieving high advertiser retention rates and effectively crossmarketing the product portfolio across multiple platforms, we have been able to attain ARPAs in our key markets that we believe are higher than the industry average. We believe that our products constitute the preferred form of advertising for the small and medium sized enterprises (“SMEs”) in our markets and that directory advertising represents the most cost-effective advertising vehicle for such enterprises. As a result, we have achieved strong customer loyalty evidenced by what we believe are industry-leading (annual) customer retention rates across our markets. The main source of our revenues is the sale of advertising space in our print and online media products. Whilst paper-based products still account for the majority of our revenues, we also offer an increasing number of online and other products in order to capitalise on the growing electronic commerce market. Most of our customers who are interested in advertising in our online directories purchase both print and online advertising products. We believe that our strong market positions, brand names and experience in successfully bringing new products to market together with a large and experienced sales force position us to capitalise on further opportunities in the growing market for online and other electronic media products and services. Our business strengths Geographically diverse portfolio of assets We are geographically diversified with revenue and EBITDA contributions coming from six countries in different stages of development and with different economic profiles. Our international presence provides Leading market positions with strong brand awareness We are the market leader in the directory business in all countries in which we operate (continuing operations). Market leadership is critical in the directory business where the value to advertisers increases with market position, i.e., the depth and breadth of the advertiser content provided. Our leading market positions drive strong brand recognition, with our brands being recognised by over 90% of consumers in each such market. We believe that the strength of our brands will continue to drive the growth of our online customer base and online ARPAs by enabling the online offerings to benefit from the same incumbent advantages available to the print directory offerings. Brand recognition and local business content also generate online traffic, which provides a significant advantage for us over potential competitors. Complete product offering, supported by a large and experienced sales force We offer an extensive range of complementary products across different mediums, including print and online, which provide comprehensive marketing solutions to our customers and relevant, readily available information to our users. We are the only national directory publisher with a comprehensive product offering in each of the countries in which we operate. We are the designated producer of white pages on behalf of the leading incumbent national telecom operators in each of the countries in which we operate, providing a powerful basis for cooperation and enhanced perception of our products. In addition, we have a large and experienced sales force, which has developed long-standing relationships with advertising customers. Predictable financial profile with stable cash flows and high cash conversion Historically we have had a consistent track record of generating high EBITDA margins and high cash conversion rates due to low capital expenditure and working capital requirements. Net cash flows from operating activities as a proportion of EBITDA was111.6% in 2009. 49 Strong and experienced management team We possess a proven senior management team consisting of Donat Rétif (“CEO”) and Marc Goegebuer (“CFO”) with extensive experience in the directory industry. Our significantly experienced management team - see “Meet the management” - has demonstrated its ability to successfully implement new strategies and grow the online business, which contributed significantly to revenues in 2009. Sponsors’ expertise Apax Partners and Cinven are two of Europe’s largest and longest established private equity advisory firms. Apax Partners is an independent global private equity advisory firm. Funds advised by Apax Partners (“Apax Funds”) typically invest in companies with a value of between €1 and €5 billion. The Funds invest in five growth sectors: Tech & Telecom, Retail & Consumer, Media, Healthcare and Financial & Business Services. Apax Funds commit capital on behalf of a diverse range of investors, which include public and private pension funds, insurance companies, university endowments and other financial institutions. Apax Funds buy both majority and minority stakes in large companies that have strong, established market positions and the potential to expand. Apax Funds back excellent management teams to create efficient and sustainable businesses that have a strong track record of growing by investing in research and development, exports, sales and employment. Cinven is a leading European buyout firm, founded in 1977, with offices in London, Paris, Frankfurt, Milan and Hong Kong. They acquire European-based companies that require an equity investment by Cinven’s funds of €100 million or more. They focus on six sectors: Business Services, Consumer, Financial Services, Healthcare, Industrials, and Technology, Media and Telecommunications (TMT). Cinven acquires successful, high-quality companies and works with them to help them grow and develop, using their proven value creation strategies. Typically, Cinven holds its investments for between three and five years. They take a responsible approach towards their portfolio companies, their employees, suppliers and local communities, the environment and society as a whole. Both Apax Partners and Cinven have extensive knowledge of the media, publishing and directory sectors having invested in (among other enterprises) Emap, ALM, Trader Media Group, Incisive Media, PCM Uitgevers, Yell Group, Ziggo, Numéricable/Completel, Aprovia, IPC, LH Media, Central European Media Enterprises, NEP Broadcasting, Cengage Learning, HIT Entertainment, and Springer. The strategy for our business operations Truvo’s vision is to become the first choice in local search and advertising in the markets in which we operate. In order to achieve this central vision, we must focus on users, advertisers and our capabilities to transform Truvo from a directory company into a local search and advertising business. We anticipate that our stand-alone print directory business will diminish over time. We will be building the preferred community to search for local products and services, which means helping users find local products and services through multiple channels, be it print, online, mobile, GPS or other. It also means giving users means and platforms to generate content to help other users optimise their local search. For our advertisers we will become the trusted advisor delivering high potential leads, which means offering our advertisers multiple channels to be found by users and also help them provide necessary content to showcase their businesses to users. We are building key capabilities of being innovative, flexible, responsive and fast moving in a more competitive online and new media world. Truvo’s strategy starts with a solid understanding of how to best serve our customer needs. Our strategy is to build value propositions to satisfy these specific needs. Our key focus is to provide user leads and contacts to our advertisers rather than individual products. The strategy is built on four pillars: Manage print: Our first strategic pillar is to proactively manage and extract value from our declining traditional print business. While we believe that the print usage will continue to decline, we also believe that there is still much value left in print. We will therefore cut print costs, and at the same time selectively invest to maximize value extraction. Grow online: Our next strategic pillar is to grow our online business to become the preferred community for local search for users. We will improve the search quality and usability of our sites, and add new search channels. At the same time, we will focus on providing guaranteed leads and contacts to advertisers, while offering them frequent proactive care. Beyond online: We realise that growth of our yellow online revenues will not be sufficient and will not compensate for print decline. The third pillar of our strategy is to grow beyond online by introducing new nonusage products, like MySite, which is a self serviced content rich and search engine optimised website, video, SEO consultancy and becoming a one-stop-shop for SMEs local search needs. We are also considering expanding into a number of adjacent businesses, like customer relationship management, mobile platforms and web agency. Reduce costs: The fourth pillar of our strategy is to continue a relentless push to be a lean and agile business. We have planned and started execution of a comprehensive cost reduction program, including reducing discretionary costs, optimising internal processes, and optimising IT and operations. Redesign the business model will be required starting from sales force effectiveness, to ensuring right IT support and tools, to building new media skills and capabilities, changing the organisational structure and redesigning support processes. Embedding the change will require clear communication throughout our organisation, dedicated change teams to drive through the transformation, early successes from quick wins to boost morale throughout the organisation and precise measurement of performance and results. Company history We were founded in 1967 by ITT Corporation and The Berry Company, a private directory sales and publishing company. We began operations in Puerto Rico and started publishing and distributing directories in Belgium 50 and Ireland in 1969 and entered The Netherlands, Portugal and South Africa in 1970. Over the years, we have acted as an agent in the directory business for more than 20 telephone companies. The VNU group (now: The Nielsen Company B.V.) acquired us in 1998. On September 26, 2004, Truvo Acquisition Corp., a wholly-owned subsidiary of the Company, entered into a sale and purchase agreement with the VNU group to acquire 100% of the shares in Truvo and certain loans granted to subsidiaries of Truvo by a finance company of VNU N.V. The Acquisition from VNU closed on November 29, 2004. The purchase price for the shares and the loans together with certain additional funding and transaction costs used in connection with this acquisition was approximately €2.2 billion. In 2008, Truvo completed the sale of its Dutch operations, Gouden Gids B.V. and ClearSense B.V., to European Directories. Our products and services We provide a variety of products and services to enable consumers to find local products and services and advertisers to reach such consumers. Primary products and services include: • printed classified and alphabetical directories; • online classified and alphabetical directories; • online vertical Internet sites; • online Search Engine Marketing services; • mobile directory services; • templated websites; and • other directory products and services, including alphabetical and classified directories on CDROM and DVD, operator assisted classified directories, and database products for direct marketing purposes. In 2009 we published 102 directories (excluding local and specialty directories) and distributed approximately 11.2 million copies of our yellow pages and combined yellow and white pages directories to business and residential users in our markets and had a total of approximately 207,900 advertising customers, consisting primarily of small- and medium-sized enterprises. We operate 24 (including Portugal) websites offering local search and advertising information to online audiences in our markets. Summary of our product and service offerings Product type Golden pages / Yellow pages (Golden pages) White pages Print and online alphabetical directories Local City and neighbourhood printed directories Specialty Print directories focused on a particular topic (i.e., B2B, tourist guides, local guide for travellers on the move, seasonal promotional cards, directory in Braille) Companion guides Smaller printed golden pages directories to complement the core golden pages directories Both golden pages and white pages directory information on a CD or DVD. This is the only product that we sell to our users (not freely distributed) Call centre operation that provides both classified and alphabetical directory information Alphabetical information is not provided in all countries Specialised verticals for real estate, restaurants, cars and classifieds Golden pages and white pages accessible on mobile handsets Search engine advertising (SEA) and search engine optimisation (SEO) services complementary to golden pages and white pages products Sale of database for direct marketing purposes Community sites for users to exchange experiences and favourite places, shops and restaurants Self serviced content rich and search engine optimized website CD/DVD Operator assisted golden pages (OAGP) Vertical guides Mobile Search engine marketing Direct marketing User generated content sites Templated websites Description Print and online classified directories Brands ® ® Golden Pages , Gouden Gids , ® Pages d’Or , Páginas ® ® Amarelas , Pagini Aurii Eircom Phonebook, Witte Gids, Pages Blanches ® Zoom , The Local Golden TM Pages Páginas Amarelas Turísticas do ® ® Algarve , Mobilo , PagiTur, Bouwbijbel, Páginas Amarelas ® de Concelhos ® Mobilo , Páginas Amarelas de ® Bolso ® ® Gouden Gids , Pages d’Or ® Truvo , Wiselinks ® Datasell Truvo.com, Truvo.ie, Truvo.pt Source: Truvo 51 Overview of our products and services offered by country Affiliates FY 2009 Belgium Print golden pages / white pages Online Local Specialty CD/DVD 1 OAGP Verticals Mobile SEM Direct marketing Number of print directories 2 Ireland Romania Portugal South Africa Puerto Rico √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ 29 √ 6 44 23 20 8 Source: Truvo 1 Operator assisted golden pages 2 Includes golden pages and white pages regional directories; excludes local directories 3 Business listings 52 Country overview Belgium Truvo Belgium General Truvo Belgium is the leading local search and directory advertising company in Belgium. Truvo Belgium has a large and diversified advertiser base of 97,032 (2008: 113,500) accounts, most of which are small and medium-sized businesses. The customer retention rate Key figures Truvo Belgium Net operating revenues (in € millions) EBITDA (in € millions) ARPA (in €) Number of customers (x 1,000) Number of FTE’s (weighted average) Online products Truvo Belgium has one of the leading online directory businesses in Belgium, which contributed 38.6% of our net operating revenues in 2009. The search engines available on Truvo Belgium’s websites permit users to retrieve information by entering either basic or advanced search criteria. In addition, its websites provide street maps for locating addresses and even perform searches on maps (via www.vindopkaart.be and www.trouvesurcarte.be), a route finder for planning journeys and links to advertisers’ websites. Users can also post ratings and reviews on the majority of companies listed as well as share these reviews on their profile in social networks such as Facebook, on microblogging sites such as Twitter, as well as on bookmarking sites such as Google Bookmarks and Delicious. The content of the site is also enriched by high quality videos further enhancing the user value of our site. In addition, new applications have enabled users to book hotels and send gifts via Truvo directory sites. The websites www.wittegids.be, www.goudengids.be, www.pagesblanches.be and www.pagesdor.be have approximately 2.5 million unique viewers per month. Other search products and services Truvo Belgium provides operator-assisted yellow pages that allow users to consult all the categories of Gouden Gids/Pages d’Or in Dutch, French or English. The service is available 24 hours a day, 7 days a week to both mobile and fixed-line telephone users. In 2009, Truvo Belgium’s operator-assisted yellow pages received an average of 6,024 calls per day. Truvo Belgium also delivers its Gouden Gids/Pages d’Or to mobile phone handsets via most of the mobile technologies such as “Vodaphone Live” via every mobile operator offering those platforms. In 2009, Truvo further developed the mobile version of its yellow and white pages site, consolidating its position as a leading cross-media local search and advertising company. These mobile sites are available on all devices with Internet access and are distributed through telco mobile portals. was 79.5% in 2009 (2008: 85.1%). For 2009, Truvo Belgium had a weighted average number of 632 employees. The following table sets forth a brief summary of certain key figures of Truvo Belgium: Year ended December 31, 2009 2008 189.5 220.5 92.3 116.0 1,974 1,992 97.0 113.5 632 707 2007 235.7 120.0 1,918 121.6 749 Truvo is also offering high-end SEM services to a segment of its advertisers. These services are supported by specialised back office staff optimising our advertisers’ presence on the web, outside the directory space. Finally in 2009, Truvo expanded its importance in online advertising solutions by selling CPM-based targeted advertisements on renown platforms and sites. Thanks to exclusive partnerships signed with Microsoft Advertising, Netlog and Beweb, Truvo’s customers are able to advertise on platforms such as Microsoft Hotmail, MSN, Live Messenger, Netlog as well as major newspaper and magazine sites in the Beweb portfolio such as: nieuwsblad.be, standaard.be and lalibre.be. Print products Truvo Belgium’s print products have a core circulation (defined as the number of addresses that receive a yellow pages book or a combined yellow/white pages book) of approximately 3.6 million annually and contributed 61.4% of total net operating revenues in 2009. Truvo Belgium annually publishes 10 regional yellow pages directories under the trade names Gouden Gids/Pages d’Or and 19 regional white pages directories under the trade names Witte Gids/Pages Blanches throughout Belgium. Truvo Belgium is also publishing 26 local guides in Dutch and French under the trade name Zoom and 2 pocket guides targeted to mobile people under the trade name Mobilo. Gouden Gids/Pages d’Or contain information and advertisements on businesses located in Belgium. Each edition of Gouden Gids/Pages d’Or includes an introductory section that contains useful local and regional information on, and addresses and telephone numbers for a wide range of public services, government ministries and consumer information as well as coupons and a separate restaurant section. Gouden Gids/Pages d’Or had approximately 2.8 million unique monthly users during 2009. Five of Truvo Belgium’s ten classified directory editions generated more than €10 million of revenues in 2009, with the Brussels edition contributing approximately 19% of Truvo Belgium’s print revenues in 2009. Witte Gids/Pages Blanches contains listings of all fixed-line telephone subscribers (other than those who have opted out of the directory) and mobile telephone users who have requested to have their phone numbers included. Each edition contains an introductory section that provides information about telephone services 53 call rates, telecommunication operators and the Belgian Institute for Postal Services and Telecommunications, the Belgian telecommunications regulatory agency. Witte Gids/Pages Blanches had approximately 3.2 million unique users per month in 2009. Each Zoom directory contains both an informational section created in collaboration with local administrative authorities that contains information on local cities, towns and the region and a business section in which local companies are organised under alphabetically arranged headings. In 2009, Truvo Belgium’s local guides generated approximately 1.0 million unique users. As an environmental responsible company, Truvo started facilitating opting-out of the printed directories by online registration via its online sites. Introduction new online and print products Truvo Belgium introduced the following new online and print products during 2009 and 2008: 2009 - online Landing pages Videos Low entry online item for tele & TO ‘contact’ 2009 - print New resto section B2B business cards B2B smaller in-column logo items 2008 - online Ratings and reviews Find on map Truvo mobile 2008 - print Pink headings Open on Sunday Display and in-column combined offer Truvo mobile Display on map Netlogbox and viewbox Building roadbook Deals4You Redesign heading cars concessionaires Low entry items in Zoom Truvo chatbot E-coupons Phone lists Zoom eastern Belgium Guaranteed contacts Brands as keyword Competitive situation and outlook Over the past ten years, there have been three major entrants into the Belgian print directory market: BDS, Scoot and TDL Direct, a subsidiary of Thomson Directories United Kingdom. All three exited the market by 2002. Today we compete with a number of smaller local directory companies, and, on the national level, we mainly face competition from some niche online providers such as resto.be and also other “freesheets” like media as Roularta’s and Passe-Partout’s products both on paper and online. The major search engines like Google are also present on the Belgian online advertising market, offering additional competition. Regulatory environment In addition to the applicable European legislation (see “Regulatory framework”), Truvo Belgium is subject to the Belgian national antitrust laws and the regulations of the Belgian competition authority. Under Belgian law, Truvo Belgium’s pricing and sales activities are subject to certain restrictions. Furthermore, Truvo Belgium’s directory publishing activities are governed by the Law on Electronic Communications of June 13, 2005 (the “Telecom Law”). The Telecom Law implemented the new EU regulatory framework on electronic communications in Belgium and replaced the former Telecommunications Law of March 21, 1991. The Telecom Law contains general rules with respect to the publication of the universal directory. Significantly, Restyling and ranking on white pages online Internet telecom line (ITL) the universal directory should be made available, free of charge, in printed form and through a functional website. The specifications that should be contained in a universal directory are nearly identical to the specifications that characterise the current universal directory. The Telecom Law provides that the publisher of the universal directory will be designated by Royal Decree on recommendation of the Belgian Institute for Postal Services and Telecommunications and following an open selection/tendering procedure. If a call for tender does not elicit a satisfactory response, the publisher of the universal directory will be designated ex officio. The tendering procedure has not yet been organised. Until then, Belgacom remains responsible for the publication of the universal directory, unless a third party such as Truvo Belgium ensures such publication. Truvo Belgium has entered into a contractual commitment vis-à-vis Belgacom to publish the universal directory. Relationship with Belgacom Truvo Belgium is operating under a data license agreement with Belgacom, Belgium’s designated universal service provider, governing (i) the supply of subscriber data from Belgacom to Truvo Belgium and certain other services and (ii) the terms under which Belgacom acts and is remunerated as an agent for Truvo Belgium as regards the sales of bold listings and certain advertising insertions in Truvo Belgium’s white pages directories. For the fiscal year 2009, Truvo Belgium’s database fee to Belgacom was €3.3 million and the agency commission was €2.4 million. Ireland Truvo Ireland General Truvo Ireland is a leading local search and directory advertising company in Ireland. In 2009, Truvo Ireland had approximately 25,250 (2008: 29,800) unique customers and an annual customer retention rate of 75.0% (80.5% in 2008). For 2009, Truvo Ireland had a weighted average number of 246 employees. The following table sets forth a brief summary of certain key figures of Truvo Ireland: 54 Key figures Truvo Ireland Net operating revenues (in € millions) EBITDA (in € millions) ARPA (in €) Number of customers (x 1,000) Number of FTE’s (weighted average) Online products In the last quarter of 2009, Truvo Ireland launched a new product suite for the SME market. A key part of the proposition is the design and delivery of a proprietary website for the SME market. It is estimated that 40% of SME’s in Ireland do not have a website and therefore we believe we have a strong value proposition and potential for strong growth in this area. Truvo Ireland’s website (www.GoldenPages.ie) continues to update its design and interactive functions, including the implementation of a more user-friendly and sophisticated search engine. As Internet users in Ireland subscribe to DSL and other broadband services in increasing numbers, Truvo Ireland expects to benefit from an increase in revenues generated from advertising on its website. Although currently 35% of Truvo Ireland’s advertisers have purchased advertising on Truvo Ireland’s website, the company intends to focus its sales and marketing efforts on increasing online advertiser penetration and Internet revenues. Online contributed 14.7% of net operating revenues in 2009. During 2009, Internet users conducted over 16 million searches on Golden Pages’ website. Truvo Ireland launched mobile electronic pages (m.goldenpages.ie) in early 2009 and pursuant to the eircom production agreement, manages and sells advertising on www.eircomphonebook.ie. Other search products and services Truvo Ireland launched Search Engine Marketing solutions in 2008. With these programs we offer tailored solutions that generate traffic and leads from online search marketing. Print products The Golden Pages Classified Directory is Ireland’s incumbent classified directory and contains information on approximately 160,000 businesses nationwide organised by over 2,000 classifications. The six regional print editions of the Classified Directory had a core circulation of approximately 1.8 million copies. The Dublin edition contributed 50.5% of classified directory revenues in 2009. During 2009, users conducted on average 500,300 daily look-ups in Golden Pages. As Ireland’s designated universal service provider, eircom has a statutory obligation to publish and distribute Ireland’s universal services telephone directory for both business and residential listings (known as the “eircom Phone Book”). Pursuant to an agreement with eircom for the calendar years 2007 to 2013 and in return for Year ended December 31, 2009 2008 53.7 72.2 15.8 28.2 2,200 2,502 25.2 29.8 246 296 2007 75.8 33.8 2,456 31.4 298 the payment of a publishing rights fee to eircom, Truvo Ireland has undertaken the production and distribution of the eircom Phone Book and secured the rights to sell advertisements in its pages. We believe that the eircom Phone Book is the preferred source in Ireland for information on international and local access codes, emergency telephone numbers, government agencies, city councils and other municipal and non-governmental organisations. In addition we have four local directories (Louth, Meath, Kildare and Wicklow). Overall print products contributed 85.3% of net operating revenues in 2009. Competitive situation and outlook Approximately 54% of directory advertising spending in Ireland is generated in the Dublin area. Our largest competitor in the Dublin area for directory advertising is the Independent Directory, which publishes in Dublin, Cork and in five different regional areas country wide, launched during 2007 and 2008. The Independent Directory has an estimated 13% share of the directory advertising spend in the Dublin area. GoldenPages.ie competes with a number of local Internet-based directories and with Google, Yahoo and MSN. In addition, Truvo Ireland competes for advertising revenues with local media companies, especially local radio stations and the regional press, both of which have targeted the market segment of small and medium-sized enterprises in response to the recent deregulation of Ireland’s radio industry. Regulatory environment In addition to being subject to European and Irish legislation (see “Regulatory framework”), Truvo Ireland is affected by the regulations and decisions of ComReg, the Irish regulatory authority overseeing the electronic communications sector. In addition to the general data protection regime, the Irish government enacted new telecommunications regulations in 2003, which implemented European Union data protection legislation. These regulations state amongst other things that any person responsible for collecting and providing information for inclusion in a directory must ensure that, prior to their inclusion, individuals or commercial entities are given certain information about the directory and an opportunity to determine which of their personal data (if any) are included in the directory. The data protection commissioner oversees the observance of the data protection obligations. During 2009, ComReg requested through eircom a financial analysis of the feasibility of an opt-in white pages scheme, which data we supplied as requested. Romania Pagini Aurii General Pagini Aurii is the leading directory publisher in Romania. For the year ended December 31, 2009 Pagini Aurii had 24,800 (2008: 31,100) customer accounts and an annual customer retention rate of 53.0% (in 2008 63.0%). Pagini Aurii was founded in 1997 by a consortium of companies, including Romtelecom R.A., 55 Romania’s incumbent telephone operator. Truvo’s interest in Pagini Aurii is over 99%. For 2009, Pagini Aurii had a weighted average of 280 employees. Key figures Pagini Aurii Net operating revenues (in € millions) EBITDA (in € millions) ARPA (in €) Number of customers (x 1,000) Number of FTE’s (weighted average) Online products Pagini Aurii’s online directories (www.paginiaurii.ro) provide Internet users with access to its yellow and white pages listings online (whitepages.ro). At the end of 2008, we launched our site, and started selling advertisements on the Internet. The most important events of 2009, from an online standpoint, were the relaunch of our website paginiaurii.ro, the launch of a FreeCall option and the launch of a mobile version: m.paginiaurii.ro. The new site leverages the existing technology and power of the destination search platform, but at the same time is highly customised for the Romanian market and is much enhanced with new features and accessibility modules. The purpose of the search algorithm is, first of all, providing relevant results for our users. We believe this benefit, combined with a complete and continuously updated database of companies, will place paginiaurii.ro in a strong position in the local business search market. We believe the website is intuitive, easy to use and has another advantage for the Romanian users: a wide collection of very detailed, interactive maps that they can consult free of charge. In October 2009, we started working on the phase 2 release of the paginiaurii website, which contains: SEO (search engine optimisation) improvements, mapping enhancements (find a location, position a lat/long, routing), folders, introduction of a CMS, product portfolio (new product levels, slideshow, gallery). This version was delivered at the end of December 2009 and was available to the public in February this year. www.goldenbox.ro is another online project, that is widening the area of paginiaurii.ro promotion, via a widget generator tool. The following table sets forth a brief summary of certain key figures of Pagini Aurii: Year ended December 31, 2009 2008 4.9 9.4 -2.7 -0.1 236 326 24.8 31.1 280 328 2007 10.9 0.5 323 34.1 334 Aurii’s yellow pages contain information on approximately 195,000 businesses in Romania, organised under more than 1,210 classifications, of which approximately 24,800 are paying customers purchasing advertising in our directories. For the year ended December 31, 2009, the Bucharest regional editions of Pagini Aurii’s yellow and white pages accounted for approximately 24% of its revenues. Pagini Aurii’s white pages include an alphabetical listing of fixed-line telephone subscribers of Romtelecom. According to the cooperation agreement between Romtelecom and Pagini Aurii, Romtelecom provides Pagini Aurii with its fixed-line subscriber database and Pagini Aurii produces the white pages directory of Romtelecom subscribers. Even though the cooperation and distribution agreement was in force until 2013 with a possibility for an additional five year period extension, in the last quarter of 2009 it was agreed to suspend the Pagini Aurii obligation to publish white pages with the possibility of cancelling the suspension with six months written notice. An addendum to the cooperation and distribution agreement is being negotiated and is likely to be finalised this year. Competitive situation and outlook Pagini Aurii’s main competitor is Pagini Nationale, whose national business-to-business directories have an annual circulation of less than 100,000 copies. Pagini Aurii also faces competition from Pagini Galbene, a business-toconsumer directory, and Ghidul Serviciilor, a Bucharest business-to-business directory. Pagini Aurii believes that its print directory competitors have little brand recognition among Romanians, as they have not published directories consistently. Other search products and services Pagini Aurii annually releases its Golden CD, which offers customers the opportunity to purchase Pagini Aurii’s yellow and white pages directories on compact disc. Regulatory environment Following the Romanian European Union accession on January 1, 2007 and as a result of regulatory changes in the telecommunications sector, a tender was negotiated in 2008 in order to establish the universal service provider. The accession also changed the existing fiscal, commercial and custom legislation, in order to be aligned with the European Union. Print products Pagini Aurii has a core circulation of 1.3 million copies of its 44 directories, out of which 30 are combined yellow and white pages directories. Six directories include white pages only and other six just include yellow pages. Two vertical directories, Pagitur for tourist services and Contact B2B, a business-to-business directory, complete the print product portfolio. Part of the directories (584,000 copies) were distributed in 41 Romanian counties by Romtelecom and 708,000 copies by Pagini Aurii. Pagitur, B2B, the Bucharest yellow guide and 11 other directories were distributed door-to-door, starting in 2007, by Pagini Aurii. Pagini The Pagini Aurii joint venture Pagini Aurii’s current shareholding structure is as follows: Truvo indirectly holds 99.2% of Pagini Aurii’s common shares, Romtelecom holds 0.5%, Pro Entertainment & Media SRL holds 0.3% and two natural persons hold one share each of Pagini Aurii’s common shares. Despite its limited shareholding, a number of important board and shareholder decisions, such as altering the company’s shareholding structure or increasing its capital, are subject to approval by Romtelecom (or its representatives). In addition, transfers of shares in Pagini Aurii are generally subject to a pre-emption right and tag-along rights of the other shareholders. 56 Romtelecom has granted Pagini Aurii an exclusive license to use its telephone subscriber list for a period of 15 years (until June 22, 2012) with the option to extend it for additional five-year terms. Pagini Aurii acts as the exclusive distributor of the yellow and white pages in Romania and Romtelecom has agreed, subject to certain legal restrictions, not to compete with Pagini Aurii in its core business areas. All manufacturing costs of the directories are paid by Romtelecom, but Pagini Aurii pays an annual service fee to Romtelecom in an equal amount for providing subscriber data, for intellectual property rights and for certain services including consulting services and services relating to the distribution of the directories. In addition, Pagini Aurii has entered into a number of service and other arrangements with its shareholders under which the shareholders provide essential support services in consideration for service fees. For example, Truvo Belgium agreed to advise and assist Pagini Aurii in all areas of its business. Under this agreement, Pagini Aurii pays Truvo Belgium 6% of its gross advertising revenues. This agreement remains in force as long as Truvo Belgium directly or indirectly holds at least 25% of the shares of Pagini Aurii. Portugal Páginas Amarelas General Páginas Amarelas is the leading local search and directory advertising company in Portugal. For the year ended December 31, 2009 Páginas Amarelas 60,900 (2008: 72,800) customer accounts and an annual customer retention rate of 78.0% (in 2008 81.4%). Páginas Amarelas has operated in Portugal’s directory advertising business since 1959 and has been a contract agent for Portugal Telecom, Portugal’s Key figures Páginas Amarelas Net operating revenues (in € millions) EBITDA (in € millions) ARPA (in €) Number of customers (x 1,000) Number of FTE’s (weighted average) Online products Páginas Amarelas’ online yellow pages, pai.pt, provide Internet users with access to information on approximately 440,000 companies located in Portugal. In addition, pai.pt links directly to pbi.pt, a white pages site with residential and commercial listings; mapas.pai, a vertical map site; restaurantes.pt, a vertical restaurant site; casas.pai.pt, a real estate site; auto.pai.pt, a vertical cars stite and canalcompras.pai.pt, a shopping vertical. During 2009, pai.pt had approximately 223,850 searches per day. Internet products contributed about 46.9% of net operating revenues in 2009 (in 2008 this was 36.8%). Other search products and services Mobile telephone users can retrieve contact information for businesses and private residents by sending their request for information via SMS to Páginas Amarelas. The MSN Chatbot (the “Buscas” Chatbot fits in easily with the other MSN friends and carry out all searches) and our blog for sharing news, curiosities and tips from the leading local search and advertising in Portugal. Páginas Amarelas Datasell sells information from its Portuguese databases in the form of magnetic media, paper listings or self-adhesive labels to companies involved in direct mail marketing, telemarketing, market studies, promotions and personalised communications. Print products On behalf of Portugal Telecom, Páginas Amarelas annually publishes 23 directories with a core circulation of 4.5 million copies, including separate yellow pages incumbent telecommunications operator, since 1969. In 1997, Páginas Amarelas became a joint venture between Truvo and Portugal Telecom and has since then published and distributed Portugal Telecom’s yellow and white pages. By the end of 2009, Páginas Amarelas had a weighted average number of 489 employees. The following table sets forth a brief summary of certain key figures of Páginas Amarelas: Year ended December 31, 2009 2008 54.2 63.0 3.1 9.1 1,260 1,278 60.9 72.8 489 484 2007 67.0 11.3 1,256 81.5 472 (Páginas Amarelas) and white pages (Páginas Brancas) directories in Lisbon and Porto and combined yellow and white pages directories throughout the rest of Portugal. In 2009, 43% of the adult population of Portugal used the yellow pages to search information on suppliers, products and services. Páginas Amarelas estimates that its Páginas Brancas directories have a regular user base of approximately 14% of the Portuguese adult population. Páginas Brancas attracts advertising from small and medium-sized businesses, government agencies and other institutions. Páginas Amarelas also publishes pocket-sized editions of Páginas Amarelas, and local yellow pages that identify and promote small- and medium-sized businesses and professionals in smaller, less populated communities. Páginas Amarelas also publishes Páginas Amarelas Turísticas do Algarve, a tourist guide containing information on tourist attractions, maps, and a classified advertisement section. This publication is distributed in hotels, tourism offices, airports and car rental companies in the Algarve. In 2008, Páginas Amarelas launched a new product in the DM area, called +Vale. It is a promotional booklet, with discounts and offers, distributed four times (spring, summer, back to school and Christmas) a year, only to residentials of high buying power areas. Commercial models Páginas Amarelas is offering multiple commercial models to its customers, ranging from pay-per-inclusion to pay-forperformance (P4P). In 2009, Páginas Amarelas took a step forward in this industry, introducing in its portfolio new P4P models through which customers buy leads regardless of the platform or product that generates them: online/offline, proprietary/non 57 proprietary platforms/products. These new models accounted for 9.3% of the 2009 net operating revenues. Pay-for-performance pricing is a model, in which the advertiser is paying the leads received through its advertising program with Páginas Amarelas. The number of leads is monitored by several tracking tools and managed through a website platform. This pricing model became very popular in Internet advertising where P4P is a common model and now it is also applied to print products. In the pay-per-inclusion model, Páginas Amarelas has implemented a cross media package, where the focus is on the customer needs regarding the heading and geographic area they are serving. Competitive situation and outlook Páginas Amarelas’ primary competitor in the Portuguese print directory market is Guião, a subsidiary of Printer Lisgráfica S.A. Guião offers online and print directories that focus primarily on the business-tobusiness market. Regulatory environment Under the Portuguese electronic communications law promulgated on February 10, 2004, the Portuguese National Regulatory Authority (“Anacom”) has the authority to supervise and regulate all electronic communications within Portugal. Anacom has designated Portugal Telecom, Portugal’s national telephone operator, as the party responsible for Portugal’s statutory universal service obligation, which requires that a white pages telephone directory be published and distributed throughout Portugal. Portugal Telecom has subcontracted the obligation to Páginas Amarelas. Portugal Telecom, as the leading operator in the fixed telephony and data services markets, is also obligated to make available the relevant subscriber’s data that is needed to publish directories to competitors of Páginas Amarelas on the same commercial basis as such data are made available to Páginas Amarelas. The electronic communications law raises new issues that may lead to adjustments to the definition of the universal service obligations regarding telephone directory services relating to the combination of white pages with yellow pages as well as on the right to insert advertisements in the white pages and on the pricing and organisation of subscriber databases that are made available to competitors of Portugal Telecom and Páginas Amarelas. These issues have not been resolved yet but may lead to an increase of competition in the Portuguese directory market. The joint venture with Portugal Telecom We have entered into a number of agreements with Portugal Telecom setting out the terms and conditions governing the joint venture between Portugal Telecom and us, in particular with respect to our common company, Páginas Amarelas. Portugal Telecom subcontracts to Páginas Amarelas the sales and marketing, production, publication and distribution of Portugal Telecom’s yellow and white pages directories throughout Portugal in return for an annual payment to Páginas Amarelas of approximately 76% (65% in previous years) of the gross revenues from the sale of advertising space in these directories (the “Directory Publishing Agreement”). For the sale of advertising in Páginas Amarelas’ online products, Portugal Telecom also pays approximately 76% (89.5% in previous years) of gross revenues to Páginas Amarelas. Truvo and its affiliates hold 100% of the non-voting preference shares and 50% of the ordinary voting shares of Páginas Amarelas resulting in an economic interest of approximately 75% of the dividends distributed by Páginas Amarelas and 50% of the voting power. Portugal Telecom holds the other 50% of the ordinary voting shares of Páginas Amarelas resulting in an economic interest of approximately 25% of Páginas Amarelas’ dividends distributed and 50% of the voting power. Páginas Amarelas is governed by a five-member board of directors, two of the directors to be nominees of Truvo and its affiliates and two to be nominees of Portugal Telecom. The fifth member of the board, who serves as chairman of the board, is selected by Truvo and its affiliates from a list of nominees supplied by Portugal Telecom. The board of directors appoints the chief executive officer (from a list of candidates supplied by Truvo and its affiliates) who is in charge of the day-to-day business operations. Certain actions at a general shareholder meeting, such as a merger, split, transformation or winding up of the company, require a two third majority of the shareholders (and a certain quorum requirement). We and Portugal Telecom have both undertaken not to compete with Páginas Amarelas. Either Truvo and its affiliates or Portugal Telecom, as applicable, may require the other party to either sell its interest or purchase the requesting party’s interest in Páginas Amarelas at any time pursuant to a so-called “shotgun” mechanism. Subject to certain maximum amounts, if profit for the year as a percentage of net sales from directory advertising and insertions of Páginas Amarelas in any fiscal year are less than 8%, as it was the case in 2007, 2008 and 2009, Portugal Telecom is required to contribute approximately 78% of the shortfall and we are required to contribute approximately 22% of the shortfall. In 2006, by mutual agreement, this arrangement was amended to split in equal shares restructuring costs incurred starting 2006. We refer to this arrangement as the “8% clause Páginas Amarelas”. Under the Directory Publishing Agreement, Páginas Amarelas is responsible for all costs relating to the compilation, composition, printing and distribution of directories and the maintenance and updating of all subscriber databases. Under a related technical services agreement, Páginas Amarelas is also required to pay an amount equal to 10% of the sales attributable to directory advertising to WD Servicios Técnicos e Desenvolvimento Lda, one of our subsidiaries, in consideration for the provided management services, technical assistance and licensing of intellectual property rights. If we were to acquire Portugal Telecom’s interest in Páginas Amarelas under our arrangements with Portugal Telecom, the Directory Publishing Agreement would remain in force for two additional sales cycles and would expire thereafter unless renegotiated. Upon expiration of the Directory Publishing Agreement, Páginas Amarelas must return the customer data to Portugal Telecom (see “Risk factors - In certain geographic markets we are dependent on partnerships, joint ventures and the cooperation of the incumbent telecom operators”). 58 Our minority interests in South Africa and Puerto Rico In addition to our operations in Belgium, Ireland, Romania and Portugal we hold significant minority interests in the leading local search and directory advertising businesses in South Africa and Puerto Rico of approximately 35.1% and 40%, respectively. South Africa Trudon (Pty) Ltd. (“Trudon”) is the market leading company in local search in South Africa and publisher of the Yellow Pages, the Phone Book, Trudon Mobile, Leisure Pages and the operator assisted 10-11-8 business enquiries. Trudon was formed in October 1997 as a result of a merger agreement between Telkom S.A. Ltd. (“Telkom”), South Africa’s incumbent telephone operator, and Truvo Services South Africa (Pty) Ltd. Telkom has appointed Trudon to produce its white and yellow pages directories for the South African market, and owns 64.9% of Trudon. Truvo Services South Africa (Pty) Ltd. (“TSSA”), a wholly owned subsidiary, holds a 35.1% interest in Trudon. No more than seven persons may serve on the board of directors of Trudon. To constitute a quorum, two directors appointed by each shareholder of Trudon must be present. Each shareholder is entitled to appoint one director for every 15% shareholding. As long as Telkom holds more than 50% of the shares of Trudon, it is entitled to appoint no less than four directors. As long as TSSA holds more than 30% of the shares, it is entitled to appoint no less than two directors. A number of shareholder or board decisions require a 75% majority, giving TSSA a blocking right on the shareholder and the board level. In case of a deadlock on the board or shareholder level, TSSA can, under certain circumstances and after the expiration of a six-month period, put its shares and certain loan accounts against Trudon to Telkom, and Telkom is obliged to buy those shares at fair market value and the loan accounts at face value, or Telkom can call upon TSSA to sell its shares and the loan accounts against Trudon, and TSSA is obliged to sell those shares at fair market value and the loan accounts at face value. Transfers of Trudon shares are subject to pre-emption rights and tag-along and drag-along provisions of the other shareholder. The arrangement also contains a non-competition provision prohibiting the participation by the shareholders directly or indirectly in South Africa or Namibia in any business competing with Trudon. The non-compete provision is binding on Telkom for as long as it remains a shareholder. With respect to TSSA, the non-compete provision is binding for as long as it remains a shareholder in Trudon plus an additional three years. The shareholders of Trudon have agreed to provide additional working capital to Trudon upon the request of the board of directors in the form of a loan or share capital (such request of the board to be passed with a 75% majority if certain thresholds are exceeded). Each shareholder shall invest such further funds on the same terms and conditions. If a shareholder is unable to comply with the request, it may be required to transfer part of its shareholding to the other shareholder. If working capital is taken from sources other than the shareholders, the shareholders have undertaken to provide pro rata guarantees or sureties as may be required. In 2009, Trudon acquired a 70% stake in a new subsidiary “Purple Cow”. Purple Cow focuses on providing clients with a consolidated, holistic digital marketing solution, which includes search engine marketing and search engine optimisation. Trudon’s online directories (www.yellowpages.co.za) is a web based directory service, containing advertising and listings of businesses in South Africa. It also includes City Search and Maps. Trudon has entered into various fee arrangements with its shareholders. Telkom has granted an exclusive license to Trudon to use and process its subscriber data. TSSA granted an exclusive license to Trudon to use certain intellectual property rights. In each case, Trudon pays 3.5% of its gross sales arising out of the publication of the paper directories and 3.5% of its gross sales arising out of its other businesses as royalty payments. Historically, dividends have been declared semi-annually by Trudon and paid to its shareholders in April and December. Through TSSA, we received net dividends of €11.3 million, €2.4 million and €8.6 million in 2007, 2008 and 2009, respectively. Trudon’s current dividend policy is to distribute to its shareholders a minimum of 50% of its annual net profits as dividends. Trudon’s dividend policy cannot be changed without the approval of the directors that were appointed by TSSA, which is fully controlled by us. Trudon will have more focus on the online media space in the future and we expect Trudon’s operations to continue to grow and have an increasingly significant impact on our results of operations through future dividend payments. Puerto Rico Axesa Servicios de Información, S. en C. (“Axesa”) is the leading directory publisher in Puerto Rico and produces over 2.0 million printed directories, which include two local regional directories, a mobile directory, a business-tobusiness directory, an export and import guide and two tourist magazines. Axesa’s online directories (www.SuperPagesPR.com), Puerto Rico's yellow pages on the Internet, merges the experience and standing of the printed directory with the advantages of the Internet medium. With SuperPagesPR the user can find information about products and services in Puerto Rico with just a click. Axesa was first established in its current form in 1999 by the Puerto Rico Telephone Company (“PRTC”), Verizon Directories International and Truvo. We currently beneficially own 39.6% of Axesa. Local Insight Media (“LIM”), a company controlled by private equity investors Welsh, Carson, Anderson and Stowe, beneficially owns the remaining 59.4% stake through a separate entity, Caribe Information Investments Incorporated (“Caribe”). Axesa is organised as a limited partnership and is managed by Axesa Servicios de Información, Inc., as its general partner. We hold 40% and Caribe holds 60% of Axesa Servicios de Información, Inc., which in turn holds the remaining 1% in 59 Axesa. We appoint two of the six members of Axesa’s Board of Directors. The arrangement has been concluded for a term of 95 years. The sale of interests in the partnership and the general partner during the first ten years of the joint venture are prohibited. Thereafter it requires the cooperation of the other partners and is subject to pre-emptive rights of the other partners. Under the joint venture arrangement, the partners are prohibited from competing with Axesa in Puerto Rico and the U.S. Virgin Islands during the life of the joint venture and two years after its termination. The general partner of Axesa is entitled to request the partners to make additional financing available. The partners are not required to make additional financial contributions, but their equity interest may be diluted if they do not make such contributions. Under an advisory agreement concluded between Axesa and Truvo Belgium, Truvo Belgium receives an advisory fee of 4% of Axesa’s revenues. The annual cash dividend Axesa paid to us was €4.1 million, €3.0 million and €2.5 million in 2007, 2008 and 2009, respectively. The decline of the dividend paid in 2009 was mitigated by favourable foreign exchange rates. The cash distribution policy of the partnership is to distribute all available cash not needed for the day-to-day operation of the business. No change in the cash distribution policy can be made without the agreement of all shareholders. existing customers and developing new customers. Renewing customers comprise our core advertiser base, and a large number of these customers have advertised in our directories for many years. Our high renewal rates in our key markets reflect the importance of our directories to our local customers for whom directory advertising is, in many cases, the primary form of advertising. The shareholder agreement governing the Axesa joint venture contains a change of control provision under which each shareholder of the general partner of Axesa agrees that it will not, without prior written consent of the other shareholder, which shall not be unreasonably withheld, take the following actions in relation to itself: (i) admit additional partners, (ii) sell or issue shares of stock or (iii) grant an interest in its equity or control. The introduction of the new model of our sales force led to a significant decrease in the sales headcount towards the end of 2008. In 2009, there was a further decrease in sales headcount. Other information Group management Our organisation is designed to combine sales, marketing and operations presence in the countries we operate in, with the economies of scale and skill whenever appropriate. Our corporate governance seeks to achieve business excellence through sharing of expertise, implementation of best practices and creation of synergies across the group. The headquarter management develops our group strategy and assists the management of our local operations in executing strategic initiatives. Headquarter management is also responsible for reviewing and approving unit business plans, monitoring operating performance and ensuring that know-how is shared between the members of the different unit management teams and their counterparts in our headquarters. Business processes, policies and procedures are formalised by the headquarter management and implemented by the units. Audits are conducted to assure compliance. The headquarter management also negotiates and manages our joint venture relationships. In addition, it provides legal, sales, marketing and business development operations and information technology and purchasing services. Currently, our headquarter team (including the technology team) consists of 90 people. Sales and marketing The marketing of directory advertisements is primarily a direct sales business that requires both maintaining We maintain a separate sales force in each of our markets for our various sales channels. All our sales representatives undergo an initial sales training, which is complemented by an ongoing training program. Our customer database and sales support software are key to the success of our sales personnel. In addition, our key account managers and our field sales force are equipped with notebooks and other sales tools to support their sales activities while servicing customers outside our offices. We have introduced a new model of sales force segmentation across our group. Our existing and potential customers are now approached with a segment specific combination of print and online advertising programs. We constantly adapt our sales approach and develop tailormade solutions in order to capitalise on known trends and to best serve our customers. Through the realignment of our sales force and the introduction of customer segmentation, we aim to improve customer retention, increase ARPAs and improve new customer acquisition. Production and distribution Most pre-press work for our print directories, including the production of advertisements, editorial work, graphic design, directory compilation and pagination, is completed in-house. All files are prepared in-house by our business units and transmitted to their respective printers ready for imposition and printing plate processing. The final layout of our products is fully automated. We print and review proofs of printed products before publication to eliminate anomalies and to allow changes prior to production. The basic raw material for directories is paper. To reduce risks, we have concluded long-term agreements with two major European directory paper suppliers and with an American supplier. There have been no significant disruptions in the supply of paper to us for at least 20 years. During the year ended December 31, 2009, we used approximately 16,262 tons of telephone directory paper, the cost of which amounted to approximately €11.7 million. In 2009, unit paper prices were approximately 6.5% lower than in 2008. All printing is outsourced to third-party printers. Since 2006, printing is centrally managed and controlled. Truvo Belgium has its directories printed and bound by Mohn Media in Germany under a contract, which expires in December 2014. Truvo Ireland has also entered into a contract with Mohn Media that expires in 2012. Each year, Pagini Aurii undertakes a tender process for printers in Romania and elsewhere in Europe for bids on its publishing contract for the following year. Lisgrafica, a major Portuguese printer, prints and binds Páginas Amarelas’ directories under a contract that expires in December 2014. Depending on the geographic market we either distribute our directories ourselves or contract with local and national distributors for the delivery and distribution of our directories to residents and businesses with fixed telephone lines. 60 Truvo Belgium contracts with approximately 703 individuals for the distribution of its directories. Truvo Ireland relies exclusively on an external distribution company for the distribution of the directories in Ireland (see “Risk factors - Risks related to our business - We rely on third-party providers for printing, distribution, delivery services and revenue collection”). In Romania, Pagini Aurii’s directories are partly distributed by the incumbent telephone operator, Romtelecom, and partly by Pagini Aurii. Pagini Aurii leverages its sales force for part of the distribution and shares the door-to-door distribution with Romtelecom. Páginas Amarelas relies predominantly on two contractors for the distribution of the directories in Portugal. Billing and credit management Truvo Belgium and Truvo Ireland invoice and collect their revenues directly from their customers. Páginas Amarelas invoices almost all its customers indirectly via Portugal Telecom. Portugal Telecom charges Páginas Amarelas’ customers and reimburses Páginas Amarelas in twelve monthly instalments (net of 2% retention). Portugal Telecom generally passes on the collection risk of outstanding invoices and debits Páginas Amarelas for uncollected invoices, which are periodically settled by netting against retentions held by PT. Most of our net operating revenues are derived from selling advertising and listings to small- and medium-sized businesses. In the ordinary course of our business, we extend credit to these customers to purchase advertising and listings. Small- and mediumsized businesses tend to have fewer financial resources and higher financial failure rates than large businesses. We believe these limitations cause some customers in any given year not to pay for their purchases promptly or at all. In addition, full collection of late payments can take an extended period of time and consume additional resources. In 2008 we provided for reserves in the amount of approximately 4.2% of our net operating revenues in connection with bad debt collection. Systems, databases and information technology Our key business processes are highly automated, and we believe that our information systems are key operational management assets. Our information systems are an integral part of our business processes and support systems and we use them to help sell and deliver our products and to maintain our databases. Our advertiser database enables us to identify market potential and allocate advertisers to appropriate sales channels, develop sales campaigns and compile advertiser data for use by our sales force. We maintain extensive, high-quality proprietary databases of all businesses and residential listings in the countries in which we operate. The principal sources of information for our databases are records generated and maintained by national telephone operators and lists from chambers of commerce, thirdparty contractors and other licensed telecommunication operators. We believe that our efforts to maintain accurate and comprehensive databases provide us with a competitive advantage and enable us to succeed as a multi-media supplier of business information. In 2008 and 2009, we continued to centralise IT services and operations in order to maintain and improve efficiency in delivery and stability of the systems. Central IT services are provided by Truvo HQ (strategy, program, project management and some IT operations) and by Truvo Services & Technology (formerly Truvo Technology B.V.), our central in-house information technology (“IT”) development company. Truvo Services & Technology provides IT development, maintenance and support services of existing systems and customises third party software for most of our group companies. Together with the local IT departments we developed and deployed mainly the following projects: CRM/workflow platform for sales and back office functions; a search engine advertisement campaign management console and a search engine advertisement campaign budget management platform; an extranet (advertiser lounge) for our customers and a marketing datawarehouse to support our internal marketing and sales preparation departments. In the infrastructure and IT operations area, we deployed a central software deployment package; IP telephony and a group-wide video conferencing system was deployed in all main Truvo locations. We spent approximately €13.1 million in 2009 (operating expenses) on information technology, and employed an average of 117 FTE in our IT function. Intellectual property We have registered various trademarks and own trade names and copyrights in the jurisdictions in which we operate. In certain jurisdictions, our intellectual property includes well-recognised trademarks such as the “walking fingers” and the trademark for the colour yellow used in the publication of our classified directories. We have registered the following trademarks, among others: • In the Benelux, our primary registered trademarks include Gouden Gids, Pages d’Or, Golden Pages and Truvo. We also have several related trade names registered in Belgium. In the Benelux, we have further registered the use of the colour yellow in the publication of classified directories, the “walking fingers” logo, the names Gouden Gids and certain other trade names and trademarks. • In Romania, we own the relevant trademarks such as Pagini Aurii and the “walking fingers” logo. • In Ireland, we have registered the trademark for the name Golden Pages. • In Portugal, we have registered the trademark Páginas Amarelas and the associated “walking fingers” logo. Properties We lease offices in all our key markets to enable our sales force to service a large customer base. Our facilities meet our present requirements, are well maintained and are suitable for their intended use. Employees The following table sets forth the number of our employees (excluding the employees of our minority interests in South Africa and Puerto Rico and the discontinued operations) for 2009 and 2008: 61 Average weighted number of FTEs per entity Year ended December 31, 2009 2008 632 707 246 296 328 280 84 90 484 489 1,737 1,899 Truvo Belgium Truvo Ireland Pagini Aurii Other and corporate (including technology) Páginas Amarelas Total average weighted number of FTEs In addition we have had and continue to have a number of temporary employees. We also maintain a delivery force of about 703 agents in Belgium, which we use for the delivery of our print directories during seasonal peaks. We hire these agents on a short-term basis only. We believe that no other proceedings that we are involved in as part of our business activities, either individually or in the aggregate, are likely to have a material adverse effect on our business, financial condition or results of operations. Regulatory framework Material legal proceedings and commercial disputes We are involved in a number of legal proceedings and commercial disputes, the following of which is substantial in nature and may potentially adversely affect our business. • Van Remmerden Beheer B.V. and its subsidiary Just Voice B.V. have started a summary proceeding against Truvo Nederland claiming approximately €3.7 million for breach of contract. Truvo Nederland entered into a data license agreement with Van Remmerden Beheer B.V. for the Gouden Gids database and a memorandum of understanding with Just Voice B.V. of voice automated directory services. The data license agreement is conditioned upon the signing of a call option agreement and the memorandum of understanding has a non-binding clause, which says that parties are free until an agreement has been negotiated and duly signed. Truvo Nederland won the summary proceedings. Subsequently, Van Remmerden Beheer B.V. and Just Voice B.V. started a full proceeding and another summary proceeding that Truvo Nederland initially lost but won in appeal in 2006. The proceedings continued through 2007. In 2008 in the case on the merits Truvo Nederland won the Van Remmerden Beheer B.V. case but was found liable towards Just Voice B.V. The amount of damages however was not set by the Court but was instead referred to separate proceedings. The proceedings commenced in 2009. Truvo Nederland has filed an appeal regarding the license issue in the Just Voice B.V. / Van Remmerden Beheer B.V. case and on the case of the merits, an appeal was submitted to the High Court. European regulatory framework Our flexibility to adjust prices for our products in our major markets in the European Union is strongly affected by European antitrust laws. European antitrust laws prohibit the abuse of a dominant market position. An abuse may, among others, occur when a business with a dominant market position discriminates between its customers. In particular, European antitrust laws restrict our pricing and discounting policy. The pricing policy needs to be transparent and non-discriminatory. The regulatory framework on electronic communications contains several relevant provisions with regard to the publishing of telephone guides. Pursuant to Article 5(1)(a) of directive 2002/22/EC, member states of the European Union must ensure that at least one comprehensive directory is available to end-users in a form approved by the relevant authority, whether printed or electronic, or both, and is updated on a regular basis (at least once a year). Article 25(2) of directive 2002/22/EC provides: “Member States shall ensure that all undertakings which assign telephone numbers to subscribers meet all reasonable requests to make available, for the purposes of the provision of publicly available directory enquiry services and directories, the relevant information in an agreed format on terms which are fair, objective, cost oriented and nondiscriminatory”. The directive also requires that subscribers must be informed prior to the publishing of their names in any subscriber directory and must be given the opportunity to determine whether their personal data is included in such a directory. Country specific regulatory framework For certain aspects of regulatory issues relating to our activities in our major markets, see “Business discussions Country overview”. 62 Meet the management Truvo Leadership Team Set forth below is certain information concerning the individuals that serve as the Truvo Leadership Team (the executive officers of the Truvo group, functional heads and country managers). Name Position Donat Rétif Marc Goegebuer Chief Executive Officer Chief Financial Officer 39 50 Gianluca Carrera Ramon Ferrer Pierre Gatz Tim Stephenson Peter Vandenheulen Vice President New Media Transformation Director Chief Technology Officer Vice President & Corporate Controller Vice President Human Resources 36 41 48 44 46 Martine Bayens David McGuffey José Lema-Abreu Marco Stettler Managing Director Belgium (Truvo Belgium) Managing Director Ireland (Truvo Ireland) Managing Director Portugal (Páginas Amarelas) Managing Director Romania (Pagini Aurii) 45 50 54 47 Donat Rétif was appointed as Chief Executive Officer in June 2008 and currently holds this position. Mr. Rétif joined Truvo as the Managing Director of Truvo Belgium in 2005. Prior to his return to Europe, he held the position of Vice President Sales – West (California, Hawaii, and North West) with Verizon, responsible for their west-coast revenue and sales teams. Mr. Rétif also served with Verizon in Canada and was associate Vice-President for Operations and Business Development. Before joining Verizon he held the Operations Director position in Truvo Belgium following its merger with its direct competitor Belgacom Directory Services (“Belgacom”). Mr. Rétif is also serving as manager of Truvo Intermediate LLC. Marc Goegebuer has been Chief Financial Officer of Truvo since 2001. Mr. Goegebuer joined the Truvo group in 1992 as the Finance Director of Truvo Belgium, where he later became the Director of Operations. In 1999, he became the Director of VNU’s Business Development department. Prior to joining the Truvo group, he held various finance management positions at Federal Express, Digital Equipment and GTE. Mr. Goegebuer is also serving as manager of Truvo Intermediate LLC. Gianluca Carrera, Vice President New Media, has lead the new media team since November 2008. Mr. Carrera has a wide knowledge of the online world. In 2006, he held the role of Vice President Operational Strategy, Yahoo Europe. Prior to 2006, he was responsible for the commercial strategy of Yahoo Search Marketing. Mr. Carrera joined Yahoo when Overture, where he worked as Managing Director Italy, was taken over by Yahoo. Mr. Carrera started his career in the financial sector and subsequently started his own commercial search engine. Ramon Ferrer joined Truvo in 2008 to take responsibility as Transformation Director to execute and manage Truvo’s strategic initiatives. Mr. Ferrer is also leading the group wide operations initiative. In the past 15 years Mr. Ferrer has worked as CIO, COO and Transformation Director in various large industries, undertaking major transformation and operational management. Mr Ferrer has worked for Dell Computers (EMEA), De La Rue, GSI Age Commerce and more recently Yell, where he completed the acquisition and outsourcing of the Spanish yellow pages and executed new media strategy. Pierre Gatz started in July 2005 as Chief Information Officer for Truvo and in 2008 he became Chief Technology Officer. Mr. Gatz has been active before as consultant, advisor and investor in electronic publishing. He advised equity firms in London and New York. During 15 years, Mr. Gatz was Director and Partner of Bureau van Dijk Electronic Publishing, active in e-publishing services. Tim Stephenson was appointed Vice President & Corporate Controller in April 2009. Mr. Stephenson joined Truvo in 2007 as the Finance Director for The Netherlands, following a nine year career with ACNielsen in senior finance positions throughout Europe and AsiaPacific, with his last role with that organisation being Finance Director, Pacific & Japan, based in Sydney, Australia. He is a graduate of the University of Birmingham and a qualified UK Chartered Accountant. Peter Vandenheulen is a Vice President of Truvo, with responsibility for Human Resources since June 2002. Prior to joining Truvo he was Human Resources Director for Coca-Cola’s European headquarters and simultaneously divisional Human Resources Director for Belgium, The Netherlands, Luxembourg and France. Mr. Vandenheulen has also worked for R.J. Reynolds Tobacco (Japan Tobacco Int’l). Martine Bayens started in August 2008 as Managing Director of Truvo Belgium. Mrs. Bayens joined the directory business in 1999 and held different positions in Sales, Online and Operations in Belgium as well as Business Operations for the Truvo group. Prior to this, Mrs. Bayens had held several positions in sales at Reuters and had headed the Reuters Belgium sales office. She also held the Global Head of Operations role of the Fortis Merchant Banking division. David McGuffey started in May 2008 as Managing Director for Truvo Ireland. Mr. McGuffey joined us from 63 Verizon Information Services in the USA, where he was Regional Vice-President for California. Prior to this, he spent over eight years in Europe managing directory businesses in Poland, the Czech Republic and Slovakia. He has extensive experience of directory operations and considerable achievement in managing sales growth. Marco Stettler started in June 2009 as Managing Director of Pagini Aurii. Mr. Stettler joined us from Ringer, a leading Swiss publishing house, where he last held positions in general management in Ukraine and in executive newspaper management in Romania. Prior to this, Mr. Stettler was Advertising Director Classified Print & Online with Neue Zürcher Zeitung and was involved in the start up of AdLINK Internet Media, on online sales house. José Lema-Abreu started in March 2006 as Managing Director of Páginas Amarelas. From 1982, Mr. Lema held senior marketing and sales positions with ITT World Directories in Puerto Rico. Later he was Marketing Director and Deputy General Manager for World Directories in Japan. Mr. Lema joined Truvo from Verizon Information Services in the United States where he was Vice President Sales. The management of the Company and Truvo Luxembourg S.à r.l. The Company is owned 100% by Truvo Parent Corp., which has designated Donat Rétif and Marc Goegebuer to serve as managers of the Company. Along with Mr. Rétif and Mr. Goegebuer, Mr. John Dercksen, Mr. Xavier Geismar, Mr. Tom Hall and Mr. Brian Linden serve as directors of Truvo Luxembourg S.à r.l., our ultimate holding company. Mr. Andrew Day, who was named Chairman in June 2008, resigned in June 2009. John G.H. Dercksen is a founder and Managing Director of Fidessa, a financial services company, having its head office in Luxembourg. After completing his law degree at Radboud University in The Netherlands he joined Volmac Holding, a Dutch software company, as a legal counsel. Prior to founding Fidessa he worked until 1998 as a director of a Dutch private investment company. Xavier Geismar has been with Cinven since 2001 and is a partner. After completing a degree at HEC, he worked at The Boston Consulting Group and Bankers Trust. At Cinven he has been involved in transactions that include Numéricable / Completel, Amadeus, and Camaieu. Tom Hall has been with Apax Partners since October 1998 and is a partner in the media team. After completing his degree at Cambridge University, he worked at SG Warburg and Deutsche Bank. At Apax Partners, Mr. Hall has been involved in investments in The Future Network, Thomson Directories, The Stationery Office, Trader Media Group, 20 Minutes and Zeneus Pharma. He is also a director of Trader Media Group. Brian Linden has been with Cinven since 1985 and is a partner. After completing a degree in business finance, he worked at Deloitte & Touche. At Cinven, Mr. Linden has been involved in transactions that include Springer, Aprovia, NCP, Ziggo, MediMedia, Dynacast, IPC, and Gardner Merchant. He is also a director of Resources for Autism, Springer Science + Business Media S.A. (formerly KAP Global Publishers S.A.), and Stampdew Limited. Management compensation The objectives of our remuneration policy are to enable us to attract, retain and motivate highly competent executives to manage a complex international organisation. We believe that key executives and board members should be rewarded in line with good market practice in the industry, taking account of their international responsibilities and their performance as measured against predetermined targets, while recognising the cultural and geographic diversity of our business. We seek to provide key executives and board members with pensions and related benefits that are in line with good market practice for companies of comparable size in our industry. Therefore, we have set up a management equity participation plan as described below. The board members are employed pursuant to permanent contracts, which mandate a notice period prior to a member’s resignation. Management equity participation Certain executives and (former) board members have subscribed and paid for 9.35% of the shares in Truvo Luxembourg S.à r.l. pursuant to the terms and conditions contained in the Shareholders Agreement. The management equity participation plan was implemented in 2006, pursuant to which a foundation holds shares for the benefit of certain participating managers. In addition to these investments, management and board members who acquire shares in Truvo Luxembourg S.à r.l. will be entitled to a certain profit share based upon on the performance of our business. Management incentive scheme In October 2009, the Board of Truvo Luxembourg S.à r.l, our ultimate holding company, approved a new incentive arrangement for selected senior managers. This scheme contains a component related to the selected managers being remunerated for performing to expectations and remaining in service until September 2012, and a further component which serves to double any amounts earned as a result of the annual incentive schemes in the period 2009 to 2012, again on the condition that the manager is still in service in September 2012. This scheme has resulted in a charge to the statement of income of €3.1m in the year-ending December 31, 2009. 64 Principal shareholders and corporate structure Our shareholders Truvo Parent Corp. is the only participant in Truvo Intermediate LLC. The sole shareholder of Truvo Parent Corp. is Truvo Luxembourg S.à r.l. The following table sets forth information with respect to the beneficial ownership of the ordinary shares of Truvo Luxembourg S.à r.l. The amounts and percentages of ordinary shares beneficially owned by each shareholder are reported on the basis of SEC rules governing the determination of beneficial ownership, and the information is not necessarily indicative of beneficial ownership for any other purposes. Under such rules, a Name of beneficial owner Apax Europe V-A, L.P. Apax Europe V-B, L.P. Apax Europe V-C, GmbH & Co. KG Apax Europe V-D, L.P. Apax Europe V-E, L.P. Apax Europe V-F, C.V. Apax Europe V-G, C.V. Apax Europe V-1, L.P. Apax Europe V-2, L.P. Third Cinven Fund (No.1) Limited Partnership Third Cinven Fund (No.2) Limited Partnership Third Cinven Fund (No.3) Limited Partnership Third Cinven Fund (No.4) Limited Partnership Third Cinven Fund (No.5) Limited Partnership Third Cinven Fund Dutch (No.1) Limited Partnership Third Cinven Fund Dutch (No.2) Limited Partnership Third Cinven Fund Dutch (No.3) Limited Partnership Third Cinven Fund US (No.1) Limited Partnership Third Cinven Fund US (No.2) Limited Partnership Third Cinven Fund US (No.3) Limited Partnership Third Cinven Fund US (No.4) Limited Partnership Third Cinven Fund US (No.5) Limited Partnership Cinven Nominees Limited Other(1) (1) person is deemed to be a beneficial owner of a security if that person has or shares voting power, which includes the power to vote or direct the voting of a security, or investment power, which includes the power to dispose of or direct the disposition of a security, and includes securities for which a person holds the right to acquire beneficial ownership within 60 days. Except as otherwise indicated in the footnotes to the table below, we believe each beneficial owner named in the table has sole voting or investment power with respect to all ordinary shares beneficially owned by that owner. Percentage 31.3% 5.6% 3.2% 4.2% 4.2% 0.7% 0.7% 0.02% 0.02% 6.4% 6.8% 1.7% 7.7% 5.8% 0.3% 1.0% 0.7% 3.3% 5.5% 3.1% 3.7% 3.7% 0.3% 0.1% Stichting MEP Hugh MacGaillivray Langmuir, Hans Peter Gangsted, Oliver Frey, Christian Dosch, Vincent Aslangul, Nicolas Paulmier, and Sonja Mikic. In addition to the ordinary shares, the following instruments have been issued: same terms as the CPECs. However, the NYPECs may not be converted into ordinary shares. Truvo Luxembourg S.à r.l. issued convertible preferred equity certificates (“CPECs”) and no yield preferred equity certificates (“NYPECs”) to its shareholders. Our beneficial shareholders hold the CPECs and NYPECs, in each case, pro rata for their shareholdings in Truvo Luxembourg S.à r.l. The CPECs will mature in 2053. They are subordinated to all present and future obligations of Truvo Luxembourg S.à r.l. Under certain circumstances Truvo Luxembourg S.à r.l. shall have a right to convert the CPECs into ordinary shares of Truvo Luxembourg S.à r.l. A liquidation of Truvo Luxembourg S.à r.l. would require the consent of the holders of two thirds of the then outstanding CPECs. The NYPECS bear no interest. They have generally the Truvo Parent Corp. issued preferred stock to our beneficial shareholders. As in the case of the CPECs and NYPECs, our beneficial shareholders hold the preferred stock pro rata for their shareholding in Truvo Luxembourg S.à r.l. The preferred stock has a coupon of 10% per annum and matures in 2104. The aggregate principal amount of CPECs, NYPECs, and preferred stock is approximately €662 million. All payments under the CPECs, NYPECs and preferred stock shall only be made by the respective issuer to the extent the respective issuer has sufficient funds available to pay its liabilities to all other ordinary and subordinated creditors. 65 Shareholders agreement Our corporate structure The ultimate beneficial owners of our ordinary shares have entered into a Shareholders Agreement. For details on the Shareholders Agreement, see “Certain relationships and transactions”. The following diagram sets forth a summary of the corporate structure, including our interests in certain affiliates (as at December 31, 2009). Shareholders 100% Truvo Luxembourg S.à r.l. (Luxembourg) 100% Truvo Parent Corp. (Delaware - USA) 100% Truvo Intermediate LLC (Delaware - USA) 100% Truvo Subsidiary Corp. (Delaware - USA) 100% US Virgin Islands - Registered to do business Truvo Acquisition Corp. (Delaware - USA) 100% 100% Truvo USA Inc. (Delaware - USA) 100% Axesa Servicios de Información Inc. (Puerto - Rico) (5) 40 % Truvo Media Holdings LLC (USA) (Delaware LLC) Truvo Information Holdings LLC (USA) (Delaware LLC) 1% 74.71 % Axesa Servicios de Información S en C (Mercantile Partnership) (Puerto Rico) (6) 39.6 % Truvo Belgium Comm. V (Belgium ) 10 0% Truvo Services & Technology B.V. (The Netherlands) (14) cross-shareholding 25.29% 95 % 99.99% 49.975 % Truvo Corporate CVBA (Belgium ) Páginas Amarelas SA (Portugal) (1) Servicios Tecnicos Desenvolvimento Lda (Portugal ) (9) 100% Truvo Services SouthAfrica (Pty) Ltd. (South Africa) (7) 35.1 % 100% 10 0 Truvo Ireland Holdings B.V. (The Netherlands) 20.74 % Truvo Dutch Holdings B.V. (The Netherlands) 5% % Directory Systems Europe B.V. (The Netherlands) Truvo Curaçao N.V. (Curaçao) 100% Trudon (Pty) Ltd. (Joint Venture) (South Africa) (8) 99.8 % Truvo Portugal Holdings B.V. (The Netherlands) (10) 100 % 100 % 78.45 % 100% Pagini Aurii SA (Romania) (2) 100 % Truvo Ireland Ltd. (Ireland) (4) 100% Golden Pages Ltd. (dormant) (Ireland) (4) Truvo Nederland Holdings B.V. (The Netherlands) Truvo Technologies SRL (13) (Romania) 99.436% 100% Yellow Pages Ltd. (dormant) (Ireland) Truvo Nederland B.V. (The Netherlands) (3) (11) 100% YelloYello B.V. ( The Netherlands ) (12) (1) The shareholders of Páginas Amarelas S.A. are: Truvo Services & Technology B.V., holding 199,900 ordinary shares and all 400,000 class A shares; Truvo Intermediate LLC, holding 100 ordinary shares; Portugal Telecom SGPS, S.A., holding 199,000 ordinary shares; and Portugal Telecom Prime, holding 1,000 ordinary shares. (2) The shareholders of Pagini Aurii S.A. are: Truvo Services & Technology B.V., holding 78.45%; Directory Systems Europe B.V., holding 20.74%; Romtelecom, holding 0.5452%; Pro Entertainment & Media SRL, holding 0.2617%; and two other shareholders with one share each. (3) The shareholders of Truvo Nederland B.V. are Truvo Nederland Holdings B.V., holding 99.436%; Quitina Thingera and Brimera Thingera, holding 10 unnumbered shares; John Philip Cheottle, holding two unnumbered shares; and the remaining shares held by unknown shareholders. 66 (4) On July 20, 2007, Golden Pages Ltd. created Truvo Ireland Ltd. As a result of the rebranding in October 2007, both companies swapped names and the operating unit in Ireland was named Truvo Ireland Ltd. (5) The shareholders of Axesa Servicios de Información, Inc. are: Truvo USA, Inc., holding 40%; and Caribe Media, Inc. (formerly Caribe Information Investments, Inc.), holding 60% (a Welsh, Carson, Anderson & Stowe subsidiary). (6) The shareholders of Axesa Servicios de Información S. en C. are (the mercantile partnership): Truvo USA, Inc., holding 39.6%; Axesa Servicios de Información, Inc., holding 1%; and Caribe Media, Inc., holding 59.4% (a Welsh, Carson, Anderson & Stowe subsidiary). (7) On August 1, 2007, Truvo Dutch Holdings B.V. acquired the remaining 5% of the Truvo Services South Africa (Pty) Ltd. (Maister Directories (1981) (Pty) Ltd. changed its name on July 29, 2008) shareholding. The shareholders of Truvo Services South Africa (Pty) Ltd. are: Truvo Belgium Comm. V, holding 95%; and Truvo Dutch Holdings B.V., holding 5%. (8) The shareholders of Trudon (Pty) Ltd. (TDS Directory Operations (Pty) Ltd. changed its name on December 17, 2008) are: Telkom, holding 64.9%; and Truvo Services South Africa (Pty) Ltd., holding 35.1%. (9) The remaining shareholder in Serviços Técnicos e Desenvolvimento Lda is Truvo Media Holdings LLC, holding 0.2% of the shares. (10) On November 26, 2007, Truvo Services & Technology B.V. incorporated a new holding company, Truvo Portugal Holdings B.V. (11) On September 3, 2008, through a demerger operation, all operating activities were moved into a new company called “ Gouden Gids B.V.”. This new company was on September 16, 2008 - together with ClearSense B.V. - sold to European Directories. (12) On December 10, 2008, the company YelloYello B.V. was acquired. (13) On June 23, 2008, the company changed its name to Truvo Technologies SRL. (14) As at January 1, 2009 Truvo Services B.V. and Truvo Technology B.V. merged – the name of the new company is Truvo Services & Technology B.V. (15) During the first quarter of 2008, the dormant company World Directories Ireland Ltd. was struck off by the Company Registration Office in Ireland. 67 Certain relationships and transactions Shareholders agreement Our joint ventures The Sponsors entered into a subscription and shareholders agreement (the “Shareholders Agreement”) in their capacity as shareholders of Truvo Luxembourg S.à r.l. In particular, the Shareholders Agreement provides for: For a description of our joint ventures and certain contracts and fee arrangements in connection therewith, see “Business discussions – Country overview”. • the board representation of the Sponsors and voting and quorum requirements; • pre-emptive rights of the shareholders in connection with increases in the capital of Truvo Luxembourg S.à r.l. (with certain exceptions, including for example for increases to implement the management equity investment program or to cure events of default under the Senior Facilities or certain other financial indebtedness); In connection with our joint ventures in South Africa and Puerto Rico (see “Business discussions – Country overview”), we have entered into the following transactions with our South African and Puerto Rican associates. • the shareholders’ intention to achieve an exit in the form of a sale or an initial public offering of the shares of Truvo Luxembourg S.à r.l. or another group entity; • restrictions on the transferability of the shareholders’ shares and other investments in Truvo Luxembourg S.à r.l.; and • tag-along and drag-along rights of shareholders of Truvo Luxembourg S.à r.l., subject to customary exceptions. Our former chairman, Andrew Day, is a party to the Shareholders Agreement and all members of our management, who have become shareholders are also required to adhere to the Shareholders Agreement. In the year 2006, a foundation entered into the Shareholders Agreement representing members of the management (Stichting Management WD). The Sponsors are entitled to a total annual monitoring net fee of approximately €0.6 million (in 2009 - to be increased in line with the applicable retail prices index). Management equity participation In 2006, we implemented a management equity participation plan, pursuant to which a foundation holds shares for the benefit of certain participating managers. For details, see “Meet the management”. Transactions with certain affiliates South Africa Truvo granted an exclusive license to Truvo Services South Africa (Pty) Ltd. (“TSSA”) to use certain intellectual property rights related to the directory business and to sub-license such intellectual property to Trudon. Meanwhile, Truvo has transferred its intellectual property and its shares in TSSA to Truvo Belgium Comm. V. TSSA pays as royalties to Truvo Belgium a sum equal to 3% of Trudon’s gross sales arising out of the publication of the paper directories of Telkom, South Africa’s incumbent telephone operator, and 3% of Trudon’s gross sales arising out of any other Trudon business. Based on this license agreement, TSSA granted an exclusive license to Trudon to use its own intellectual property and has sublicensed Truvo’s interest in Truvo Belgium’s intellectual property to Trudon. Trudon pays as royalties 3.5% of its gross sales arising out of the publication of Telkom’s paper directories and 3.5% of its gross sales arising out of its other businesses to TSSA. Puerto Rico Truvo Belgium and Axesa have entered into an advisory agreement, pursuant to which Truvo Belgium advises and assists Axesa in conducting its business. In 2009 Truvo Belgium received an advisory fee of 4% of Axesa’s gross revenues in consideration for its services. The agreement remains in force for as long as Truvo or an affiliate has more than a 20% interest in Axesa. In addition, Truvo Belgium granted Axesa a non-exclusive royalty-free license under a license agreement to use certain of Truvo Belgium’s software for Axesa’s directory business. 68 Description of indebtedness The following contains a summary of the material provisions of the Senior Facility Agreement, the Senior Notes, the PIK Facility Agreement and the Intercreditor Agreement and certain other instruments or facilities. It does not purport to be complete and is subject to, and is qualified in its entirety by reference to, the underlying documents. A summary of such terms is available on request from the Company. requirements of the European Central Bank or certain rules of the Bank of England and/or the Financial Services Authority, as applicable; and ii. Senior Facilities Senior Facilities amounting to €1,025 million were made available under the Senior Facility Agreement dated May 23, 2007 between, amongst others, Truvo Acquisition Corp. and the other borrowers thereunder, JPMorgan Europe Ltd. as facility agent and security agent and the lender parties thereto (the “Senior Facility Agreement”). The Senior Facilities comprise of two term facilities of up to €975 million and a revolving credit facility of up to €50 million (the “Revolving Credit Facility”). The total proceeds of Facility 1 and Facility 2 were used to repay all outstanding borrowings under the 2004 Senior Facilities on May 29, 2007. Structure At December 31, 2009, the Senior Facilities consisted of (after redemptions): i. a Term Facility 1 in the principal amount of €543.1 million repayable in full on May 31, 2014; ii. a Term Facility 2 in the principal amount of €240.6 million repayable in full on May 31, 2014; and iii. a multicurrency Revolving Credit Facility in maximum principal amount of €50 million available until November 30, 2013. Revolving Credit Facility The Revolving Credit Facility is available to Truvo Services & Technology B.V. (formerly Truvo Services B.V.). Any amount drawn under the Revolving Credit Facility may be used to finance the general corporate purposes of Truvo Acquisition Corp. and its restricted subsidiaries (the “Group”) including working capital requirements of the Group. The Revolving Credit Facility can be made available in the form of multicurrency advances up to a maximum aggregate amount of €50 million or in the form of ancillary facilities, letters of credit and/or bank guarantees. As of December 31, 2009, no amounts were drawn under the Revolving Credit Facility. Interest rates and fees The interest rate on each advance under the Senior Facilities is EURIBOR or LIBOR plus a margin of 2.00% per annum. An annual commitment fee of 0.50% is payable on unused amounts available under the Revolving Credit Facility. The above margin may be: i. increased by mandatory cost of the lenders because of compliance with minimum reserve reduced or increased in accordance with the ratio of Senior indebtedness (less cash and cash equivalents free and clear of any liens) to EBITDA and the thresholds for the relevant facility set out in the Senior Facility Agreement. Accordingly, the margin has been reduced to 1.75% from August 29 till December 1, 2008 and to 1.5% from December 1, 2008 till March 2, 2009 and finally increased to 1.75% from March 2, 2009. The margin adjustment is subject to readjustment if the audited financial statements differ from the financial statement delivered to the agent or in case of an event of default. Guarantees Truvo Acquisition Corp., Truvo Belgium Comm. V, Truvo Curaçao N.V, Truvo Services & Technology B.V., Truvo Corporate CVBA, Truvo Dutch Holdings B.V., Truvo Nederland Holdings B.V., Truvo Ireland Holdings B.V., Truvo Nederland B.V., Truvo Ireland Ltd. and Truvo USA, Inc. are guarantors under the Senior Facility Agreement. Each guarantor, subject to certain limitations set out in the Senior Facility Agreement, irrevocably and unconditionally jointly and severally guarantees to each lender the performance of each other obligor’s obligations thereunder and indemnifies each lender immediately on demand against any cost, loss or liability suffered by that lender if any payment obligation thereunder is or becomes unenforceable, invalid or illegal. The amount of the cost, loss or liability shall be equal to the amount, which that lender would otherwise have been entitled to recover. Such guarantee is a continuing guarantee and will extend to the ultimate balance of sums payable by any obligor in respect of its obligations thereunder, regardless of any intermediate payment or discharge in whole or in part. However, to comply with local laws, the obligations of each U.S., Dutch, Dutch Antilles, Belgian and Irish guarantor are subject to limitations under local laws as specified in the Senior Facility Agreement. Security Obligations under the Senior Facility Agreement have the benefit of first ranking security as follows: • Truvo Subsidiary Corp. grants a pledge of 65% of its shares in Truvo Acquisition Corp., a lien in respect of all personal property (excluding shares in group companies) inclusive (but on a second ranking basis as regards among others the Truvo Proceeds Loan) of any intercompany loans; • Truvo Acquisition Corp. grants a pledge of 65% of its shares in Truvo USA, Inc., a lien in respect of all personal property (excluding shares in group companies) inclusive of all intercompany loans and its bank accounts; 69 • Truvo USA, Inc. grants certain security in respect of all personal property (excluding shares in group companies); security over all intercompany loans, certain security over its intellectual property, its bank accounts, and a pledge of 65% of its shares in Truvo Belgium Comm. V; • Truvo Corporate CVBA grants certain security over its bank accounts, its receivables (including intercompany loans and insurance claims), and on certain other business assets; • Truvo Belgium Comm. V grants certain security over its bank accounts, its receivables (including intercompany loans and insurance claims), its intellectual property rights and on certain other business assets and 65% of the shares in Truvo Services & Technology B.V.; • • Truvo Services & Technology B.V. grants a pledge of 65% of the shares in Truvo Dutch Holdings B.V., and over its shares in Truvo Curaçao N.V. certain security over its bank accounts, its receivables (including intercompany loans and insurance claims), and on certain other movables; Truvo Dutch Holdings B.V. grants a pledge over its shares in Truvo Nederland Holdings B.V. and Truvo Ireland Holdings B.V. and certain security over its bank accounts and its receivables (including intercompany loans and insurance claims); • Truvo Nederland Holdings B.V. grants a pledge over its shares in Truvo Nederland B.V.; • Truvo Ireland Holdings B.V. grants a pledge over its shares in Truvo Ireland Ltd. and certain security over its bank accounts; • Truvo Curaçao N.V. grants certain security over its intercompany loans and its bank accounts; • Truvo Nederland B.V. grants certain security over its bank accounts and certain IP; and • Truvo Ireland Ltd. grants certain security over all of its properties and assets (including real properties, plant and equipment areas and other securities (other than shares in group companies), intellectual property rights, receivables and bank accounts). Undertakings The Senior Facilities contain covenants restricting the ability of Truvo Acquisition Corp. and its subsidiaries to, among other things, incur additional indebtedness, pay dividends or make other distributions or repurchase or redeem their stock, make investments or certain other restricted payments, create liens, enter into certain transactions with affiliates, sell, lease, transfer or otherwise dispose of certain assets, enter into agreements that restrict the restricted subsidiaries’ ability to pay dividends, and consolidate, merge or sell all or substantially all of their assets. The Senior Facility Agreement contains no financial maintenance covenants. Prepayments Truvo Acquisition Corp. may prepay advances under the Senior Facilities at par at any time. Events of default The Senior Facility Agreement sets out certain events of default customary for leveraged acquisition financings, the occurrence of which allow the lenders to accelerate all outstanding loans and terminate their commitments. Maturity All amounts outstanding under the Facilities 1 and 2 are required to be repaid by May 31, 2014. All outstanding loans under the Revolving Credit Facility and letters of credit or bank guarantees thereunder shall be repaid by November 30, 2013. Repayment debt In August 2009 we decided to use €140.2 million of the cash proceeds from the sale of our Dutch activities (see “Divestiture of operations in The Netherlands” below) for prepayment of the senior loans at par, in accordance with the €1,025 million Senior Facility Agreement, dated May 23, 2007. The repayment date was August 28, 2009. Senior Notes due 2014 Truvo Subsidiary Corp., our direct subsidiary, issued €395 1 million 8 /2% Senior Notes due December 1, 2014 and $200 3 million 8 /8% Senior Notes due December 1, 2014. Ranking The Senior Notes are senior obligations of Truvo Subsidiary Corp. and rank equal in right of payment with all of Truvo Subsidiary Corp.’s existing and future senior debt. The Senior Notes rank senior to any of Truvo Subsidiary Corp.’s existing or future indebtedness that is expressly subordinated to the Senior Notes. Truvo Intermediate LLC has provided a subordinated guarantee in respect of the Senior Notes. Subsidiary guarantees The Senior Notes are guaranteed, subject to certain limits imposed by local law, on a senior subordinated basis (the “subsidiary guarantees”) by the following subsidiaries of Truvo Subsidiary Corp. (together, the “subsidiary guarantors”): Truvo Acquisition Corp., Truvo USA, Inc., Truvo Belgium Comm. V, Truvo Services & Technology B.V., and Truvo Corporate CVBA. The subsidiary guarantees given by the subsidiary guarantors may be released in certain circumstances, including upon the sale of a subsidiary guarantor, if certain conditions are met. The obligations of each of the subsidiary guarantors are limited as necessary under the respective guarantee to prevent such guarantee constituting a fraudulent conveyance under applicable law or otherwise to reflect limitations under applicable law. Security The Senior Notes are secured by a second-ranking pledge of certain shares of Truvo Acquisition Corp. and a firstranking pledge of certain of Truvo Subsidiary Corp.’s assets. The subsidiary guarantee of Truvo Acquisition Corp. is secured by a second-ranking pledge of certain assets of Truvo USA, Inc. and certain shares of Truvo Acquisition Corp. The subsidiary guarantee of Truvo USA, Inc. is secured by a second-ranking pledge of certain shares of Truvo Belgium Comm. V and certain assets of Truvo USA, Inc. 70 The security interests in favour of the Senior Notes and the subsidiary guarantees of Truvo USA, Inc. and Truvo Acquisition Corp. are subject to release under certain circumstances. Where the Senior Notes and the Senior Facilities share the same security, such security is granted by the relevant subsidiary guarantor as first ranking security. However, other than in relation to the Truvo Acquisition Proceeds Loan, via the Intercreditor Agreement, the Senior Facilities are preferred which in effect makes the security second ranking as regards the Senior Notes. In addition, in the event any of Truvo Acquisition Corp., Truvo USA, Inc. or Truvo Belgium Comm. V is sold pursuant to an enforcement action, any shares in such companies not subject to the respective pledge arrangements must also be sold to the prospective purchaser of Truvo Acquisition Corp., Truvo USA, Inc. or Truvo Belgium Comm. V. Covenants The indenture governing the Senior Notes contains covenants which limit, among other things, Truvo Subsidiary Corp.’s ability and the ability of its restricted subsidiaries to incur or guarantee additional indebtedness, pay dividends or make other distributions or repurchase or redeem their stock, make investments or other restricted payments, create liens, enter into certain transactions with affiliates, enter into agreements that restrict our restricted subsidiaries’ ability to pay dividends, and consolidate, merge or sell all or substantially all of our assets. The indenture governing the Senior Notes contains no financial maintenance covenants. PIK Facility A €130.2 million facility was made available to Truvo Intermediate LLC pursuant to the PIK Facility Agreement. The PIK Facility is due for repayment on November 29, 2015. The total proceeds from the PIK Facility have been used to prepay all outstanding principal of the PIK Notes as of May 29, 2007. Ranking The amounts drawn under the PIK Facility are senior unsecured obligations of the Company and rank equally with all of the company’s existing and future senior unsecured debt and will be effectively subordinated in right of payment to all existing and future indebtedness and other liabilities and commitments of the company’s subsidiaries and all secured indebtedness of the company. Interest rate The interest rate of the PIK Facility is EURIBOR plus a margin of 6%. After March 31, 2008, this margin may be retroactively (to the beginning of the interest period) increased by a ratchet margin of 1% if the ratio of all net (external) borrowings (less cash and cash equivalents free and clear of any lien) to EBITDA of the Company is above certain thresholds at the end of a six-month interest period. As a consequence, the margin increased to 7% as from December 3, 2009. Interest is payable semi-annually in arrears and will be payable, at the Company’s option: in cash or through an addition to the principal amount of the PIK Facility. To date, all interest payments have been capitalised and the principal amount of the PIK Facility as at December 31, 2009 was €166.4 million. Undertakings The PIK Facility contains covenants restricting the ability of Truvo Intermediate LLC and its subsidiaries to, among other things, incur or guarantee additional indebtedness, pay dividends or make other distributions or repurchase or redeem our stock, make investments or other restricted payments, create liens, enter into certain transactions with affiliates, and consolidate, merge or sell all or substantially all of our assets. The PIK Facility Agreement contains no financial maintenance covenants. Prepayments Truvo Intermediate LLC may prepay the principal of the PIK Facility in total or in multiples of €1,000,000, at the redemption price plus unpaid interest. The redemption price is: • 102% if prepayment is before November 29, 2010; • 101% if between November 29, 2010 and November 29, 2011; and • 100% if on or after November 29, 2012. Guarantees and security The PIK Facility does not benefit from any guarantees or security. Events of default The PIK Facility Agreement sets out certain events of default customary for PIK instruments forming part of leveraged acquisition financings, the occurrence of which allow the lenders to accelerate all outstanding loans. Maturity All amounts outstanding under the PIK Facility are required to be repaid by November 29, 2015. Intercreditor Agreement In connection with the Senior Facilities, the Senior Notes and the PIK Facility, we, our direct subsidiary Truvo Subsidiary Corp. and the subsidiary guarantors entered into the Intercreditor Agreement with the global coordinator and lenders under the Senior Facility Agreement, the senior agent and security agent under the Intercreditor Agreement, and the trustee under the Senior Notes indenture and the agent for the PIK Facility, among others. The Intercreditor Agreement sets out: • the relative ranking of the indebtedness of the Company and its subsidiaries; • when payments will be blocked in respect of certain indebtedness; • when enforcement actions can be taken in respect of certain indebtedness; • the terms pursuant to which certain indebtedness will be subordinated upon the occurrence of certain insolvency events; • turnover provisions; and • when guarantees and security will be released to permit an enforcement sale. Portuguese credit facility A €42.4 million facility was made available to and fully drawn by Páginas Amarelas, our Portuguese joint venture, 71 pursuant to a credit facility agreement dated May 2, 2000 (and amended on May 2, 2004 and May 2, 2008) between Caixa Geral De Depósitos, S.A. (“CGD”) and Páginas Amarelas (the “Portuguese credit facility”). As from the last amendment date, the Portuguese credit facility expires on April 30, 2013 and has to be repaid in 20 consecutive equal instalments. As at December 31, 2009, €29.7 million was outstanding under the facility. Interest rate As from the last amendment date, the interest rate on the loan for each interest period is the sum of the threemonth EURIBOR, plus a margin of 1.375% and interest is payable quarterly in arrears. CGD will be entitled to capitalise any unpaid interest every three months as well as any unpaid default interest for a period of no less than one year. In the case of a late payment, Páginas Amarelas shall pay as default interest an additional 2% per annum. Undertakings The Portuguese credit facility agreement contains certain covenants that require Páginas Amarelas to, among other things, only use the funds for purposes specified in the Portuguese credit facility, to inform CGD of the occurrence of any event which might have a material adverse effect on the net asset value of Páginas Amarelas in a way that would reduce CGD’s ability to be paid, and to inform CGD of any event likely to jeopardise or prevent the fulfilment of the undertakings under the Portuguese credit facility. The Portuguese credit facility also contains affirmative undertakings by Páginas Amarelas, including, but not limited to, undertakings related to the crediting of the amounts payable by Portugal Telecom under the Páginas Amarelas joint venture to an account held with CGD. Supplemental indenture agreement The company has entered into a supplemental indenture among, Truvo Subsidiary Corp., Truvo Belgium Comm. V, Truvo Services & Technology B.V., Truvo Corporate CVBA among others whereby it agrees to become a parent guarantor and to unconditionally guarantee all of Truvo Subsidiary Corp.’s obligations under the Senior Notes. Further intra-group loans From Truvo Subsidiary Corp. the net proceeds of the Senior Notes and funds received under an intercompany loan of the PIK Facility proceeds have been onloaned to Truvo Acquisition Corp., from Truvo Acquisition Corp. to Truvo USA and from Truvo USA to other group companies in various amounts. As at the end of December 2009, a portion of the intercompany loans between Truvo USA and Truvo Belgium were contributed to the equity of Truvo Belgium, for a total amount of €641 million. This transaction between companies of the group was executed to improve the statement of financial position of the Truvo Belgium business unit. This intercompany loan contribution has no impact on the external financial debt of the group (nor on the consolidated statement of financial position) and no other intercompany loans of the group were affected. Certain additional shareholder funding The Company has received €415.0 million plus an additional €47.5 million under an intra-group loan from Truvo Parent Corp., the parent company of the Company, which is subordinated to the Senior Facilities, the Senior Notes and the PIK Facility. Such intra-group loan mirrors the terms of an original shareholder note between Truvo Luxembourg S.à r.l. as lender and Truvo Parent Corp. as borrower on which all interest is rolled-up. Therefore, such intra-group loan will accrete at a rate of 10% per annum, compounded annually on each anniversary. As of December 31, 2009, the outstanding principal amount of the shareholders’ loan was €750.1 million. The maturity date of such intra-group loan is 2104. The funds received by the Company have been loaned to other group companies in various amounts, in each case pursuant to an intra-group loan mirroring key terms of the original shareholder note (with the exception of the principal amount of the original shareholder note). 72 Truvo Intermediate LLC Consolidated Financial Statements December 31, 2009 73 Contents financial statements 2009 Page Consolidated statement of income 75 Consolidated statement of comprehensive income 76 Consolidated statement of financial position 77 Consolidated statement of changes in equity 79 Consolidated statement of cash flows 80 Notes to the consolidated financial statements Corporate information Recognition error in financial statements 2007 Basis of presentation / Statement of compliance Summary of significant accounting policies Future changes in accounting policies Critical accounting estimates and judgments 82 82 82 82 82 88 88 Business combinations and acquisition of minority interests Operating segments 90 90 Notes to the statement of income Notes to the statement of financial position 94 97 Commitments and contingencies Related parties Events after the reporting period 120 122 125 Auditor’s Report 126 74 CONSOLIDATED STATEMENT OF INCOME For the year ended December 31, 2009 in € thousands Notes 2009 2008 2007 Net operating revenues 5 248,141 302,080 322,432 Other income 6 13,565 16,447 23,128 261,706 318,527 345,560 Personnel costs - ordinary 86,159 90,182 96,714 Personnel costs - restructuring 11,322 7,335 6,207 Revenues Total personnel costs 7 97,481 97,517 102,921 Raw materials and purchased services 8 23,113 26,907 31,408 (2,821) (2,302) Directories in progress and Internet expense deferrals Depreciation and impairment of property, plant and equipment Other operating expenses 540 15 1,638 2,599 1,622 9 61,880 45,887 57,592 184,652 170,089 191,241 77,054 148,438 154,319 Total operating costs and expenses before amortisation and impairment of intangible assets Operating profit before amortisation and impairment of intangible assets Amortisation of other intangible assets 14 68,255 70,518 69,370 Impairment of intangible assets 14 269,585 660,865 13,131 (260,786) (582,945) 71,818 Operating profit Financial income 17,577 51,570 51,199 Financial expense (193,421) (213,356) (238,954) (187,755) Results from financial income and expense 10 (175,844) (161,786) Share of result after tax of associates and joint ventures 11 30,969 (159,448) (405,661) (904,179) (108,098) 57,125 36,875 (847,054) (71,223) (145,197) (8,023) (396,351) (992,251) (79,246) (396,351) (992,251) (79,557) Profit/(loss) before tax Income tax gain/(expense) 12 Profit/(loss) for the year from continuing operations Profit/(loss) for the year from discontinued operations Profit/(loss) for the year 7,141 (398,520) 13 2,169 7,839 Attributable to: Equity holders of Truvo Intermediate LLC Non-controlling interests - - 311 75 CONSOLIDATED STATEMENT OF COMPREHENSIVE INCOME For the year ended December 31, 2009 in € thousands Cash flow hedges gains/(losses) Other fair value adjustments Exchange differences on translation of foreign operations Actuarial gains/(losses) on defined benefit plans group Actuarial gains/(losses) on other post-employment benefit plans Corporate income tax Actuarial gains/(losses) on defined benefit plans associates - net of tax Profit/(loss) for the year from continuing operations Profit/(loss) for the year from discontinued operations Other comprehensive income Notes 24 2009 2008 2007 (1,657) (7,387) (249) 21 - - 26,795 (31,418) (13,046) 25 6,183 (6,665) 15,382 12 (1,220) 91 3,900 (3,683) - (1,071) (360) 30,213 (42,641) (1,956) - (1,455) (15,477) 30,213 (44,096) (17,433) Profit/(loss) for the year (396,351) (992,251) (79,246) Total comprehensive income (366,138) (1,036,347) (96,679) (365,950) (1,036,347) (97,156) Attributable to: Equity holders of Truvo Intermediate LLC Non-controlling interests (188) - 477 76 CONSOLIDATED STATEMENT OF FINANCIAL POSITION As at December 31, 2009 in € thousands Notes 2009 2008 ASSETS Non-current assets Goodwill 14 206,753 474,764 Other intangible assets 14 247,288 303,885 Intangible assets 14 454,041 778,649 Property, plant and equipment 15 6,353 5,667 Investments accounted for under the equity method 11 148,150 108,794 Deferred tax assets 12 46,194 70,345 Other financial assets 16 4,058 12,372 658,796 975,827 Total non-current assets Current assets Inventories 17 560 1,145 Directories in progress 17 22,618 23,373 Inventories and directories in progress 17 23,178 24,518 Trade and other receivables 18 82,765 106,235 Prepayments and accrued income 19 2,728 2,106 Transaction costs 23 2,568 2,662 Other current assets 20 3,008 7,856 Income tax receivable 12 7,164 Cash and cash equivalents 21 90,428 230,148 Total current assets 211,839 373,525 TOTAL ASSETS 870,635 1,349,352 - 77 CONSOLIDATED STATEMENT OF FINANCIAL POSITION (CONTINUED) As at December 31, 2009 in € thousands Notes 2009 2008 EQUITY AND LIABILITIES Equity attributable to equity holders of Truvo Intermediate LLC Share capital and additional paid-in capital Issued share capital 22 - - Additional paid-in capital 22 199,995 199,995 Reserves Revaluation and other reserves 22 Retained earnings Profit/(loss) for the year (50,010) (80,411) (1,306,730) (314,479) (396,351) (992,251) (1,553,096) (1,187,146) Total equity attributable to equity holders of Truvo Intermediate LLC Non-controlling interests 22 19 207 Total equity 22 (1,553,077) (1,186,939) 2,292,187 Non-current liabilities Financial liabilities 23 2,222,415 Provisions 25 30,369 39,045 Deferred tax liabilities 12 71,042 92,629 Other long-term liabilities 26 3,582 4,472 2,327,408 2,428,333 Total non-current liabilities Current liabilities Derivative financial instruments 24 - 5,182 Provisions 25 635 1,297 15,651 Trade and other payables 27 14,954 Income tax payable 12 4,610 287 Other current liabilities 28 76,105 85,541 96,304 107,958 870,635 1,349,352 Total current liabilities TOTAL EQUITY AND LIABILITIES 78 CONSOLIDATED STATEMENT OF CHANGES IN EQUITY As at December 31, 2009 in € thousands Issued share Additional capital paid-in capital Revaluation and other reserves Retained earnings Equity attributable to equity holders Discontinued of Truvo Interoperations mediate LLC Noncontrolling interests Total equity Balance at December 31, 2007 - 199,995 (36,315) (314,479) 15,477 (135,322) 207 (135,115) Net income/(expense) recognised in statement of comprehensive income Profit/(loss) for the year - - (42,641) - (992,251) - (42,641) (992,251) - (42,641) (992,251) Total recognised comprehensive income Discontinued operations - - (42,641) (1,455) (992,251) - (1,034,892) (16,932) - (1,034,892) (16,932) Balance at December 31, 2008 - 199,995 (80,411) (1,306,730) - (1,187,146) 207 (1,186,939) Net income/(expense) recognised in statement of comprehensive income Profit/(loss) for the year - - 30,401 - (396,351) - 30,401 (396,351) (188) - 30,213 (396,351) Total recognised comprehensive income - - 30,401 (396,351) - (365,950) (188) (366,138) Balance at December 31, 2009 - 199,995 (1,703,081) - (1,553,096) (50,010) (15,477) 19 (1,553,077) 79 CONSOLIDATED STATEMENT OF CASH FLOWS For the year ended December 31, 2009 in € thousands Notes 2009 2008 2007 Operating activities Profit/(loss) for the year from continuing operations (398,520) (847,054) (71,223) (30,969) 159,448 (7,839) Adjustments to reconcile profit/(loss) for the year to net cash flows from operating activities Share of result after tax of associates and joint ventures Depreciation and impairment of property, plant and equipment Amortisation of other intangible assets Impairment of intangible assets Gains/(losses) on disposal of property, plant and equipment Results from financial income and expense 1,638 2,599 1,622 68,255 70,518 69,370 269,585 660,865 13,131 78 397 129 175,844 161,786 187,755 Movements in provisions (non-current) (3,165) (2,150) (479) Income tax gain/(expense) (7,141) (57,125) (36,875) Working capital adjustments Increase/decrease in inventories and directories in progress Increase/decrease in trade and other receivables Increase/decrease in other current assets 1,015 (2,998) (2,428) 19,666 20,510 (14,221) 601 (1,941) (729) Income tax received/(paid) 15,474 (7,764) (6,172) Other variations in income tax receivable/payable (1,020) (1,680) 2,925 Increase/decrease in trade and other payables (3,304) (5,147) (1,351) Increase/decrease in other current liabilities (2,138) (15,133) 1,412 (333) (13,476) (2,248) (3,997) (1,824) Increase/decrease in related party positions - net: Income tax received/(paid) Other activities Net cash flows from operating activities 4,518 110,084 117,658 130,955 Investing activities Proceeds from the sale of property, plant and equipment Purchase of property, plant and equipment Purchase of intangible assets Acquisition of subsidiaries, net of cash acquired Other investing activities Net cash flows used in investing activities Net cash flows from operating activities less net cash flows used in investing activities (224) (273) (34) (2,202) (3,386) (1,480) (13,681) (13,964) (15,837) 1,798 (10,628) (10,756) (155) - - (14,464) (28,251) (28,107) 95,620 89,407 102,848 80 CONSOLIDATED STATEMENT OF CASH FLOWS (CONTINUED) For the year ended December 31, 2009 in € thousands Net cash flows from operating activities less net cash flows used in investing activities Notes 2009 2008 2007 95,620 89,407 102,848 11,106 11,384 22,696 - - 3,472 6,172 Financing activities Dividends received from associates and joint ventures Dividends paid to minority interests Interest income received Interest expense paid Interest rate swaps and interest rate currency swaps net (79,640) (21) Proceeds from borrowings Repayment of borrowings (109,573) (238) 2,941 (119,510) 6,632 8,502 - 1,090,536 - (1,145,609) (167,384) Loans with related parties and other financing (942) (2,712) 26,032 Net cash flows used in financing activities (233,409) (88,097) (114,650) Net increase/(decrease) in cash and cash equivalents from continuing operations (137,789) 1,310 (11,802) Net increase/(decrease) in cash and cash equivalents from discontinued operations (2,373) 191,368 (3,762) Net increase/(decrease) in cash and cash equivalents (140,162) 192,678 (15,564) Net foreign exchange differences Cash and cash equivalents at beginning of the year Cash and cash equivalents at end of the year in € thousands 442 1,431 237 230,148 36,039 51,366 90,428 230,148 36,039 2009 2008 2007 Discontinued operations Profit/(loss) for the year from discontinued operations 2,169 (145,197) Impairment of intangible assets - 144,407 - Increase/decrease related party positions - net - 17,103 41,128 Costs related to discontinued operations (4,542) 790 Net cash flows from operating activities (2,373) 17,103 (8,023) 33,105 Purchase of property, plant and equipment and purchase of intangible assets - Proceeds from the sale of subsidiaries - 282,860 (16,462) Costs related to the sale of subsidiaries - (90,313) - Net cash flows provided for (used in) investing activities - 192,547 (21,963) - (5,501) Interest income related to the sale of subsidiaries - 18,139 - Loans discontinued operations - (35,556) (17,120) Results from financial income and expense - (865) Net cash flows used in financing activities - (18,282) (14,904) Net increase/(decrease) in cash and cash equivalents from discontinued operations (2,373) 191,368 (3,762) 2,216 81 presented in Euros and all values are rounded to the nearest (€000), except when otherwise indicated. NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS 1. Going concern Corporate information The consolidated financial statements of Truvo Intermediate LLC (“Truvo” or the “Company”) for the year ended December 31, 2009 were authorised for issue in accordance with a resolution of Truvo Parent Corp., represented by the Managers D. Rétif and M. Goegebuer on February 25, 2010. Truvo was incorporated under the laws of Delaware on September 22, 2004. Its principal executive offices are located at 222 East 41st Street, Suite 801, New York, NY 10017-6702. Truvo Intermediate LLC is a leading provider of classified directory services and telephone directory advertising in Belgium, Ireland, Romania and Portugal and has strategic partnerships to provide these services in Puerto Rico and South Africa. The Company’s principal source of revenues is derived from advertisements published in its directories. The Company publishes its directories either pursuant to contracts with national telecommunications providers or as an independent publisher. The Company is also engaged in providing Internet advertising services in addition to its published directories. 2.1 Recognition error in financial statements 2007 Recently, we discovered a material error in the calculation of the deferred costs (presented in the line ‘Directories in progress’) regarding Truvo Belgium as at December 31, 2007. We restated the statement of income for 2007 (in € thousands): Statement of income Directories in progress and Internet expense deferrals Income tax gain/(expense) Adjustment profit/(loss) for the year from continuing operations (lower result 2007) 2007 1,998 679 (1,319) and the statements of financial position as at December 31, 2007 and 2008 (in € thousands): Statement of financial position Directories in progress Deferred tax assets Total (lower) equity (Profit/(loss) for the year / Retained earnings) 2007/8 (1,998) 679 (1,319) Current economic conditions have created, and continue to create, uncertainty in the markets in which we operate. The Company’s forecasts and sensitivity analyses, which take into account possible deterioration in trading performance, indicate that the Company will continue to be able to operate with its existing liquid resources and facilities (see note 21 “Cash and cash equivalents” and note 24 “Derivative financial instruments – Defaults and breaches”). Debt maturities occur at the earliest in 2014 and current debt agreements contain no maintenance covenants. The Company has an untapped financial revolving credit facility (see note 23 “Financial liabilities”). As a result of impairment charges against goodwill and other intangible assets based upon the impairment tests conducted as at December 31, 2009 and 2008 (see note 14 “Intangible assets”), the Company is showing a significant deficit on its retained earnings (see Consolidated statement of changes in equity). The Company is currently examining its alternatives to strengthen its statement of financial position and, as far as possible, improve the equity situation. The Managers of the Company have concluded, after making suitable enquiries that the Company has adequate resources to continue in operational existence for the foreseeable future. Accordingly, they continue to adopt the going concern basis in preparing these consolidated financial statements. 2.3 Summary of significant accounting policies The principal accounting policies applied in the preparation of these consolidated financial statements are set out below. Principles of consolidation The consolidated financial statements comprise the accounts of Truvo Intermediate LLC and all its subsidiaries using consistent accounting policies. All intercompany balances, transactions and income and expenses resulting from intercompany transactions between consolidated companies are eliminated in full in the consolidation. 2.2 Basis of preparation / Statement of compliance Accounting for associates and joint ventures General The equity method of accounting is used for investments in affiliates and joint ventures where Truvo has significant influence but not control, usually supported by a share holding of between 20% and 50% of the voting rights. The consolidated financial statements of Truvo Intermediate LLC and all its subsidiaries (the statements 2009 with comparative figures 2008 and 2007) have been prepared in accordance with International Financial Reporting Standards (IFRS) as adopted by the European Union. The consolidated financial statements have been prepared on a historical cost basis, except for derivative financial instruments, which have been measured at fair value. The carrying values of recognised assets and liabilities that are hedged items in fair value hedges, and are otherwise carried at cost, are adjusted to record changes in the fair value attributable to the risks that are being hedged. The consolidated financial statements are Accounting for acquisitions Truvo uses the purchase method of accounting to account for acquisitions of subsidiaries. The cost of an acquisition is measured as the fair value of the assets acquired, equity instruments issued and liabilities incurred or assumed at the date of acquisition, plus costs directly attributable to the acquisition. The excess of the costs of acquisition over the fair value of the Company’s share of identifiable assets, liabilities and contingent liabilities acquired is recorded as goodwill. 82 Subsidiaries are fully consolidated from the date of acquisition, being the date on which the Company obtains control, and continue to be consolidated until the date such control ceases. Non-controlling interests Non-controlling interests represent the portion of profit or loss and net assets not held by the Company and are presented in the consolidated statement of income and within equity in the consolidated statement of financial position, separately from the equity attributable to the equity holders of Truvo Intermediate LLC. Acquisitions of non-controlling interests are accounted for using the parent entity extension method, whereby the difference between the consideration and the book value of the share of the net assets acquired is recognised as goodwill. Foreign currency translation The consolidated financial statements are presented in Euro, which is the Company’s functional and presentation currency. Each entity in the group determines its own functional currency, and items included in the financial statements of each entity are measured using that functional currency. Transactions in foreign currencies are initially recorded in the functional currency rate of exchange ruling at the date of the transaction. Monetary assets and liabilities denominated in foreign currencies are translated at the functional currency rate of exchange ruling at the balance sheet date. All differences are taken to the consolidated statement of income with the exception of differences on foreign currency borrowings that provide a hedge against a net investment in a foreign entity. These are taken to the consolidated statement of comprehensive income until disposal of the net investment, at which time they are recognised in the consolidated statement of income. Tax charges and credits attributable to exchange differences on those borrowings are also dealt with in the statement of comprehensive income. Non-monetary items that are measured in terms of historical cost in a foreign currency are translated using the exchange rates as at the dates of the initial transactions. Non-monetary items measured at fair value in a foreign currency are translated using the currency exchange rates at the date when the fair value was determined. Some consolidated entities do not have the Euro as their functional currency but instead have the US Dollar (USD), South African Rand (ZAR) or Romanian Leu (RON). As at the reporting date, the assets and liabilities of these entities are translated into the presentation currency of the group (the Euro) at the rate of exchange ruling at the reporting date and their statements of income and statements of cash flows are translated at the weighted average exchange rates for the year. The exchange differences arising on the translation are taken directly to a separate component of the statement of comprehensive income. On disposal of a foreign entity, the deferred cumulative amount recognised in equity relating to that particular foreign operation is recognised in the consolidated statement of income. Use of estimates The preparation of financial information requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities as well as the disclosure of assets and liabilities at the date of the financial information and the reported amounts of revenues and expenses during the reporting period. Actual outcomes could differ from estimates. The areas involving a higher degree of judgment or complexity, or areas where assumptions and estimates are significant to the consolidated financial statements, are disclosed in note 2.5. Intangible assets - goodwill Goodwill acquired in a business combination is initially measured at cost being the excess of the cost of the business combination over the Company’s share in the net fair value of the identifiable assets, liabilities and contingent liabilities. After initial recognition, goodwill is measured at cost less any accumulated impairment losses. For the purpose of impairment testing, goodwill is allocated to each of the Company’s cash-generating units that are expected to benefit from the synergies of the combination. Where goodwill forms part of a cash-generating unit and part of the operations within that unit is disposed of, the goodwill associated with this part is included in the carrying amount when determining the gain or loss on disposal of the operations. Goodwill disposed of in this circumstance is measured based on the relative values of the operations disposed of and the portion of the cashgenerating unit retained. Intangible assets - other intangible assets Other intangible assets acquired separately are measured on initial recognition at cost. The cost of intangible assets acquired in a business combination is its fair value as at the date of acquisition. Following initial recognition, other intangible assets are carried at cost less any accumulated amortisation and impairment losses. Internally generated other intangible assets, excluding capitalised development costs, are not capitalised and expensed in the consolidated statement of income in the year in which they are incurred. The useful lives of other intangible assets are assessed to be either finite or indefinite. Intangible assets with finite lives are amortised over the useful economic life and assessed for impairment whenever there is an indication that the asset may be impaired. The amortisation period and method are reviewed at least on an annual basis. Changes in the expected useful life or the expected pattern of consumption of future economic benefits are accounted for by changing the amortisation period or method, and treated as changes in accounting estimates. The amortisation expense is recognised in the consolidated statement of income under the caption “Amortisation of other intangible assets”. Other intangible assets with indefinite useful lives are tested for impairment annually either individually or at the cash-generating unit level. Such intangibles are not amortised. The useful life is reviewed annually to determine whether indefinite life assessment continues to be supportable. More specifically the Company applies the following accounting principles: • Publishing rights The costs of acquired publishing rights are capitalised for an amount that corresponds to the estimated profitability of the investment, not exceeding their acquisition cost. Publishing rights, whose useful lives are determined to be finite, are 83 amortised on a straight-line basis over their estimated useful lives. • • • Trademarks Trademarks, acquired in a business combination, are valued using the relief-from-royalty method. The royalty rates vary with the license agreements between the Company and its subsidiaries. Such intangible assets are amortised over their estimated useful lives, which are assumed not to exceed 20 years. Given the indefinite life of the trademarks involved and the infinite horizon used to value them, the Company considers a 20-year useful life as reasonable. Customer relationships Advertising customer relationships with businesses to advertise in yellow pages, white pages, Internet directories or CDROM directories, acquired in a business combination, are valued using the multiperiod excess earnings method (DCF based) over the next 20 years. The DCF rates used vary with the market share of the associated advertising customer relationship and its profitability. The useful life is determined either by legal or economic factors. The amortisation method used shall reflect the pattern in which the asset’s future economic benefits are expected to be consumed. The Company considers an 8-year useful life as appropriate. Other intangible assets Other intangible assets mainly consist of capitalised software costs. Software is amortised on a straightline basis over its useful life, which does not exceed five years. Property, plant and equipment Property, plant and equipment are stated at historical cost, less accumulated depreciation and impairment losses. Depreciation is calculated on a straight-line-basis over the useful life of the assets and begins when the asset is available for use. Depreciation is however not calculated on land. An item of property, plant and equipment is derecognised upon disposal or when no future economic benefits are expected. Any gain or loss arising on derecognition is included in the statement of income in the year the asset is derecognised. Depreciation percentages for the most significant asset categories are as follows: In % Leasehold improvements 10 - 20 Hardware 20 - 33 1/3 Furniture and equipment 10 - 33 1/3 Other tangible assets 10 - 25 The carrying values of property, plant and equipment are reviewed for impairment when events or changes in circumstances indicate that the carrying value may not be recoverable. The asset’s residual values, useful lives and depreciation methods are reviewed, and adjusted if appropriate, at each financial year-end. Investments in associates and joint ventures The Company’s investments in associates and joint ventures are accounted for under the equity method of accounting. Under the equity method, the investment in an associate or joint venture is carried in the statement of financial position at cost plus post-acquisition changes in the Company’s share of net assets. Goodwill relating to an associate or joint venture is included in the carrying amount of the investment and is not amortised. After application of the equity method, the Company determines whether it is necessary to recognise any additional impairment loss with respect to the Company’s net investment in the associate or the joint venture. The consolidated statement of income reflects the share of the results of operations of the associate or the joint venture. When the Company contributes or sells assets to a joint venture or an associate, any portion of gain or loss from the transaction is recognised based on the substance of the transaction. When the Company purchases assets from a joint venture or an associate, the Company does not recognise its share of the profits of the joint venture or the associate from the transaction until it resells the assets to an independent party. Impairment of non-financial assets The Company established cash-generating units based on its internal reporting structure. For purposes of testing goodwill for impairment, goodwill has been allocated to each generating unit to the fair value of the respective units. For the purposes of assessing impairment of longlived assets, assets are grouped at the lowest levels for which there are separately identifiable cash flows (cashgenerating units). The Company assesses at each reporting date whether there is an indication that an asset may be impaired. If any such indication exists, or when annual impairment testing for an asset is required, the Company makes an estimate of the asset’s recoverable amount. An asset’s recoverable amount is the higher of an asset’s or cashgenerating unit’s fair value less costs to sell and its value in use and is determined for an individual asset, unless the asset does not generate cash inflows that are largely independent of those from other assets or groups of assets. Where the carrying amount of an asset exceeds its recoverable amount, the asset is considered impaired and is written down to its recoverable amount. In assessing value in use, the estimated future cash flows are discounted to their present value using a post-tax discount rate that reflects current market assessment of the time value of money and the risks specific to the asset. In determining fair value less costs to sell, an appropriate valuation model is used. These calculations are corroborated by valuation multiples or other fair value indicators. Impairment losses of continuing operations are recognised in the consolidated statement of income in those expense categories consistent with the function of the impaired asset. For assets excluding goodwill, an assessment is made at each reporting date as to whether there is any indication that previously recognised impairment losses may no longer exist or may have decreased. If such indication exists, the recoverable amount is estimated. A previously recognised impairment loss is reversed only if there has been a change in the estimates used to determine the asset’s recoverable amount since the last impairment loss was recognised. The following criteria are also applied in assessing impairment of specific assets: 84 • • Goodwill Goodwill is tested for impairment annually and when circumstances indicate that the carrying value may be impaired. Impairment losses relating to goodwill cannot be reversed in future periods. Truvo performs its annual impairment test of goodwill as at December 31. income over the term of borrowings using the effective interest rate method. Associates and joint ventures After application of the equity method, Truvo determines whether it is necessary to recognise an impairment loss of the Company’s investment in its associates and joint ventures. The Company determines at each reporting date whether there is any objective evidence that the investment in the associate or joint venture is impaired. The Company used derivative financial instruments, such as forward currency contracts, currency swaps and interest rate swaps, principally to manage the risks associated with interest rate and foreign currency exchange rate fluctuations. Such derivative financial instruments are initially recognised at fair value on the reporting date and are carried as assets when the fair value is positive and as liabilities when the fair value is negative. Financial instruments The Company’s financial instruments include cash and cash equivalents, trade and other receivables, trade and other payables, financial liabilities (senior facilities, senior notes, PIK facility and shareholders’ loans) and derivative financial instruments. The fair value of financial instruments is generally determined by reference to market prices resulting from trading on a national securities exchange or in an overthe-counter market. In cases where quoted market prices are not available, fair value is based on estimates using present value or other valuation techniques. These financial instruments potentially subject the Company to concentrations of credit risk. Cash equivalents and derivative financial instruments consist primarily of highly liquid securities held with acknowledged financial institutions and have original maturities of three months or less. Trade and other receivables are not collateralised. Truvo maintains reserves for estimated credit losses and these losses have generally been within management’s expectations. See note 24 “Derivative financial instruments” for a discussion of concentrations and counter party risk of Truvo’s derivative financial instruments. Other financial assets The Company has only loans and receivables as financial assets in the scope of IAS 39 (Financial instruments: recognition and measurement). Financial assets are recognised initially, at fair value, plus any directly attributable transaction costs. Truvo determines the classification of its financial assets after initial recognition and, where allowed and appropriate, re-evaluates this designation at each financial year-end. Loans and receivables are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market. Such assets are carried at amortised cost using the effective interest rate method. Gains and losses are recognised in the consolidated statement of income when the loans and receivables are derecognised or impaired, as well as through the amortisation process. Financial liabilities All loans and borrowings are initially recognised at the fair value of the consideration received less directly attributable transaction costs. After initial recognition, interest-bearing loans and borrowings are subsequently measured at amortised cost; any difference between the proceeds (net of transaction costs) and the redemption value is recognised in the consolidated statement of Gains and losses are recognised in the consolidated statement of income when the liabilities are derecognised as well as through the amortisation process. Derivative financial instruments See note 24 “Derivative financial instruments” for additional information regarding derivative financial instruments held by the Company and the related risk management strategies. For derivative financial instruments that qualify for hedge accounting, changes in the fair value were either offset against the change in the fair value of the hedged assets, liabilities or firm commitments through income, or recognised in comprehensive income until the hedged item is recognised in income, depending on whether the derivative financial instrument is being used to hedge changes in fair value, cash flows or net investments in foreign operations. The ineffective portion of a derivative financial instrument’s change in fair value is immediately recognised in the statement of income. The purpose of hedge accounting is to match the impact of the hedged item and the hedging instrument in the consolidated statement of income or to match the movements in the net investments due to currency differences with the related hedging instruments in comprehensive income. To qualify for hedge accounting, the hedging relationship must meet strict conditions with respect to documentation, probability of occurrence, hedge effectiveness and reliability of measurement. Transactions qualify as hedges if they were identified as such and there was a negative correlation between the hedging results and the results of the positions being hedged. The fair value of forward currency contracts is calculated by reference to current forward exchange rates for contracts with similar maturity profiles. The fair value of currency and interest rate swap contracts is determined by reference to market values for similar instruments. For the purpose of hedge accounting, hedges are classified as: • Fair value hedges when hedging the exposure to changes in the fair value of a recognised asset or liability. Fair value hedges are hedges of the Company’s exposure to changes in the fair value of a recognised asset or liability or an unrecognised firm commitment that is attributable to a particular risk and could affect the statement of income. For fair value hedges, the carrying amount of the hedged item is adjusted for gains and losses attributable to the risk being hedged, the derivative is re-measured at fair value and gains and losses from both are taken to the statement of income. 85 • • Cash flow hedges when hedging exposure to variability in cash flows that is either attributable to a particular risk associated with a recognised asset or liability or a forecast transaction. Cash flow hedges are a hedge of the exposure to variability in cash flows that is attributable to a particular risk associated with a recognised asset or liability or a highly probable forecast transaction and could affect the statement of income. The effective portion of the gain or loss on the hedging instrument is recognised in the statement of comprehensive income, while the ineffective portion is recognised in the statement of income. Hedges of a net investment in a foreign operation, including a hedge of a monetary item that is accounted for as part of the net investment, are accounted for in a way similar to cash flow hedges. A hedge of a foreign currency risk of a firm commitment is accounted for as a cash flow hedge. Assets and liabilities classified as held for sale Assets and liabilities are classified as held for sale if it is highly probable that the carrying value will be recovered through a sale transaction rather than through continuing use. When reclassifying assets as held for sale, the assets are recognised at the lower of the carrying value or fair value less selling costs. Assets held for sale are not depreciated but tested for impairment. Impairment losses on assets and liabilities held for sale are recognised in the consolidated statement of income. Impairment of other financial assets The Company assesses at each reporting date whether there is an indication that any other financial asset may be impaired. If there is objective evidence that an impairment loss on other financial assets, such as loans and receivables, carried at amortised cost has been incurred, the loss is measured as the difference between the asset’s carrying amount and the present value of estimated future cash flows discounted at the original effective interest rate. As soon as the other financial asset is impaired, the carrying amount of the asset is reduced through use of an allowance account. The amount of the loss shall be recognised in the consolidated statement of income. For purposes of assessing impairment, assets are grouped at the lowest level for which there are separately identifiable cash flows. For an asset that does not generate largely independent cash inflows, the recoverable amount is determined for the cashgenerating unit to which the asset belongs. If, in a subsequent period, the amount of the impairment loss decreases and the decrease can be related objectively to an event occurring after the impairment was recognised, the previously recognised impairment loss is reversed. Leases Finance leases, which transfer to the Company substantially all the risks and rewards of ownership, are capitalised at the inception of the lease at the fair value of the leased asset or, if lower, at the present value of the minimum lease payments. The long-term portion of the committed payments less interest is included in financial liabilities, while the short-term portion is included in other current liabilities. Capitalised leased assets are depreciated over the shorter of the estimated useful life of the asset and the lease term, if there is no reasonable certainty that the Company will obtain ownership by the end of the lease term. Operating lease payments are recognised as an expense in the consolidated statement of income on a straight-line basis over the term of the lease agreement. Inventories and directories in progress Inventories are valued at the lower of cost and net realisable value. Net realisable value is the estimated selling price in the ordinary course of business, less estimated costs of completion and the estimated costs necessary to realise the sale. Directories in progress includes incremental costs associated with unpublished print directories and direct costs associated with Internet products with remaining contractual service as of the reporting date. Such costs include the costs of soliciting advertising, order processing, the production of print and online advertisements, compiling, programming and printing. Trade and other receivables The reported values represent the invoiced amounts, less adjustments for doubtful receivables. An estimate for the allowances is made when collection of the full amount is no longer probable. Cash and cash equivalents Cash and cash equivalents comprise cash at banks and in hand and deposits held at call with banks with a remaining maturity of three months or less. Bank overdrafts, which are not intended to be settled on a net basis, are classified as a current liability. For the purpose of the consolidated statement of cash flows, bank overdrafts are included as a component of cash and cash equivalents. Provisions for risks and charges Provisions are recognised when the Company has a present legal or constructive obligation as a result of a past event, it is probable that an outflow of economic benefits will be required to settle the obligation and a reliable estimate can be made of the amount of the obligation. Where the Company expects some or all of a provision to be reimbursed, the reimbursement is recognised as a separate asset but only when the reimbursement is virtually certain. The expense relating to any provision is presented in the consolidated statement of income net of any reimbursement. If the effect of the time value of money is material, provisions are discounted using a current pre-tax rate that reflects, where appropriate, the risks specific to the liability. Where discounting is used, the increase in the provision due to the passage of time is recognised as borrowing costs. Pension plans and other post-employment benefits Employee pension plans have been established in countries in which the Company is active in accordance with local policy and legal requirements. Some of the plans are defined benefit plans and some are defined contribution plans. Defined benefit plans The defined benefit liability is the aggregate of the present value of the defined benefit obligation reduced by past service cost not yet recognised and the fair value of 86 plan assets out of which the obligations are to be settled directly. If the aggregate is negative, the asset is measured at the lower of such aggregate or the aggregate of past service cost and the present value of any economic benefits available in the form of refunds from the plan or reductions in the future contributions to the plan (asset ceiling test). Pension costs, in respect of defined benefit pension plans, primarily represent the increase in the actuarial present value of the obligation for pension benefits based on employee service during the period and the interest on this obligation in respect of the employee service in previous periods, net of the expected return on plan assets. Actuarial gains and losses are recognised in the statement of comprehensive income. The cost of providing benefits under the defined benefit plans is determined separately for each plan using the projected unit credit (PUC) actuarial method. The past service cost is recognised as an expense on a straight-line basis over the average period until the benefits become vested. If the benefits are already vested immediately following the introduction of, or changes to, a pension plan, past service cost is recognised immediately. Defined contribution plans Certain employees of the Company are eligible to participate in defined contribution plans. These contribution plans do not give rise to provisions or assets in the statement of financial position, other than relating to short-term timing differences, which are included respectively in current liabilities and current assets. of the asset, or (b) has transferred control of the asset. If the Company has transferred its rights to receive cash flows from an asset and has neither transferred nor retained substantially all the risks and rewards of the asset nor transferred control of the asset, the asset is recognised in proportion of the Company’s continuing involvement in the asset. Guarantees related to transferred assets are measured at the lower of the original carrying amount of the asset and the maximum amount of consideration that the Company could be required to repay. Financial liabilities A financial liability is derecognised when the obligation under the liability is discharged or cancelled or expires. Revenue recognition Net operating revenues comprise the fair value of the consideration received or receivable for the sale of goods and services. Revenue is recognised to the extent that it is probable that the economic benefits associated with the transaction will flow to the Company and the revenue can be reliably measured. The following specific recognition criteria also govern revenue recognition within the Company: • Print directories Revenues from printed advertisements are recognised on the date that the directories, in which these advertisements are included, are published. Consequently, sales of advertising space billed in respect of future directories are stated in the statement of financial position under the heading “Other current liabilities”. To be able to present more reliable financial information, we follow for our associate Axesa the amortisation method instead of the publication method for the recognition of print revenues (spread over the whole period). • Online Revenues from the sale of advertising space in online directories are recognised on a straight-line basis over the period, in which the advertisement is electronically available. The Company recognises obligations for contributions to defined contribution pension plans as expenses in the consolidated statement of income as they are incurred. Other post-employment benefits In certain countries, in addition to providing pension benefits, the Company provides other post-employment benefits, primarily retiree healthcare benefits. Additional information on pension and other postemployment benefit plans is contained in note 25 “Provisions”. Provision for restructuring Provisions include reorganisation costs following restructuring of businesses. Provisions for restructuring as a result of an acquisition are only recognised as part of the cost of the acquisition if the acquired company has an existing liability for restructuring recognised before the acquisition date. Revenues are presented net of: • Fees paid to incumbent telephone operators when the Company is acting as an agent; • Allowances and adjustments for errors and faulty insertions (returns); Derecognition of financial assets and liabilities • Financial assets A financial asset is derecognised when: Retention discounts given to large or loyal customers (sales discounts); • Value-added taxes. • The rights to receive cash flows from the asset have expired; Research and development • The Company retains the right to receive cash flows from the asset, but has assumed an obligation to pay them in full without material delay to a third party under a ”pass-through” arrangement; or • The Company has transferred its rights to receive cash flows from the asset and either (a) has transferred substantially all of the risks and rewards Research costs are expensed as incurred. Development costs of software are capitalised. Borrowing costs Borrowing costs are capitalised for qualifying assets. Income taxes Truvo provides for income taxes utilising the asset and 87 liability method of accounting for income taxes. • • Current tax receivable/payable Current tax receivables and payables for the current and prior periods are measured at the amount expected to be recovered from or paid to the tax authorities. Deferred tax assets/liabilities Deferred income taxes are recorded to reflect the tax consequences in future years of differences between the tax basis of assets and liabilities and their financial reporting amounts at each reporting date, based on enacted or substantially enacted tax laws and statutory tax rates applicable to the periods in which the differences are expected to affect taxable income. Deferred tax assets are recognised only to the extent that it is probable that future taxable income will be available against which the temporary differences can be utilised. The effect on deferred tax assets and liabilities of a change in the tax rates is recognised in the consolidated statement of income as an adjustment to income tax expense in the period that includes the enactment or substantial enactment date. Deferred tax liabilities are recognised for all taxable temporary differences, except: • Where the deferred tax liability arises from the initial recognition of goodwill or of an asset or liability in a transaction that is not a business combination; and • In respect of taxable temporary differences associated with investments in subsidiaries, and interests in associates and joint ventures, where the timing of the reversal of the temporary differences can be controlled and it is probable that the temporary differences will not reverse in the foreseeable future. Deferred tax assets and liabilities are measured at the tax rates that are expected to apply to the year when the asset is realised or the liability is settled. Income tax relating to items recognised in the statement of comprehensive income is also recognised in the statement of comprehensive income and not in the consolidated statement of income. Deferred tax assets and liabilities are offset, if a legally enforceable right exists to set off tax assets against tax liabilities and the deferred taxes relate to the same taxable entity and the same tax authority. 2.4 Future changes in accounting policies The accounting policies adopted are consistent with those of the previous financial year except as follows: The Company has adopted the following new and amended IFRS and IFRIC interpretations as of January 1, 2009: • • • IFRS 1 First-time Adoption of IFRS and IAS 27 Consolidated and Separate Financial Statements – Cost of an investment in a subsidiary, joint controlled entity or an associate; IFRS 2 Share-based Payment - Vesting conditions and cancellations; IFRS 7 Financial Instruments: Disclosures – Disclosures on fair value and liquidity risk; • • • • • • • • IFRS 8 Operating Segments; IAS 1 Presentation of Financial Statements (Revised); IAS 23 Borrowing Costs (Revised); IAS 32 Financial Instruments: Presentation and IAS 1 Presentation of Financial Statements - Puttable financial instruments and obligations arising on liquidation; IFRIC 9 Remeasurement of Embedded Derivatives and IAS 39 Financial Instruments: Recognition and measurement – reassessment of embedded derivatives; IFRIC 13 Customer Loyalty Programmes; IFRIC 14/IAS 19 – The limit on a defined benefit asset, minimum funding requirements and their interaction; Improvements to IFRSs. Standards issued but not yet effective up to the date of issuance of the Company’s financial statements are listed below: • • • • • • • • • • • • • • • • IFRS 1 First-time adoption of IFRS (Revised), effective January 1, 2010; IFRS 1 First-time adoption of IFRS – Additional exemptions for first-time adopters, effective January 1, 2010; IFRS 2 Share-based Payment – Group cash-settled share-based payment arrangements, effective January 1, 2010; IFRS 3 Business Combinations (Revised) and IAS 27 Consolidated and Separate Financial Statements (Amended), effective July 1, 2009; IFRS 9 Financial Instruments, effective 1 January 2013; IAS 24 Related Party Disclosures (Revised), effective January 1, 2011; IAS 32 Financial Instruments: Presentation – Classification of rights issues, effective February 1, 2010; IAS 39 Financial Instruments: Recognition and Measurement – Eligible hedged items, effective July 1, 2009; IFRIC 12 Service Concession Arrangements, effective March 29, 2009; Amendment to IFRIC 14/IAS 19 – Prepayments of a minimum funding requirements, effective January 1, 2011; IFRIC 15 Agreements for the Construction of Real Estate, effective January 1, 2010; IFRIC 16 Hedges of a Net Investment in a Foreign Operation, effective July 1, 2009; IFRIC 17 Distributions on Non-cash Assets to Owners, effective November 1, 2009; IFRIC 18 Transfers of Assets from Customers, effective for transactions after July 1, 2009; IFRIC 19 Extinguishing Financial Liabilities with Equity Instruments, effective July 1, 2010; Improvements to IFRSs (April 2009). 2.5 Critical accounting estimates and judgments Certain of our accounting policies are particularly important to the presentation of our results of operations and require the application of significant judgment by our management. Accounting estimates and judgments are continually evaluated and are based on historical experience and other factors, including expectations of future events that 88 are believed to be reasonable under the circumstances. The resulting accounting estimates will, by definition, seldom equal the related actual results. In the process of applying the Company’s accounting policies, the following judgments have been made, apart from those involving estimations, which have the most significant effect on the amounts recognised in the financial statements. been adopted. This PCMM method uses EBITDA / EBIT multiples, which data are derived from most recent prepared financial projections. For the value in use calculations, management has estimated the expected future cash flows from the asset or cash-generating units and chosen a suitable discount rate in order to calculate the present value of those cash flows. The recoverable amount is most sensitive to the EBITDA / EBIT amounts and multiples used in the calculation. See also note 14 “Intangible assets”. Accounting treatment of our interest in Páginas Amarelas Income taxes The Company has a 75% economic interest in Páginas Amarelas, a Portuguese company. Based on our analysis of the agreement with the other shareholder, Portuguese Telecom, we are of the opinion that we do not control Páginas Amarelas, but that together with Portuguese Telecom we jointly control this entity. As allowed by IAS 31 “Interests in joint ventures”, the Company is recognising its interest in Páginas Amarelas using the equity method. If we have control we should consolidate Páginas Amarelas resulting in a €3.1 million higher EBITDA in 2009 and the recognition of a non-controlling interest (€0.8 million). Although the Company is confident that tax returns have been appropriately prepared and filed, there is risk that additional tax may be assessed on certain transactions or that the deductability of certain expenditures may be dissallowed for tax purposes. The Company’s policy is to estimate tax risk to the best of its ability and provide accordingly for those risks and take positions in which a high degree of confidence exists that the tax treatment will be accepted by the tax authorities. The policy in respect of deferred taxation is to provide in full for timing differences using the liability method. Judgments Directories in progress Revenue from printed advertisements is recognised on the date that the directory in which these advertisements are included is published. The related costs are maintained in the statement of financial position under the caption “Directories in progress” until the moment revenue is recognised. An important part of these costs are incurred by sales persons and include among others sales commissions. Based on the analysis of the nature of such costs, we have judged that some costs incurred with respect to our sales force are in substance costs incurred in the production of the directories and are deferred in the statement of financial position as part of the caption “Directories in progress”. The outcome of the judgment is influencing the level of the deferred costs included in the caption “Directories in progress” (as at December 31, 2009 €22.6 million). Estimates and assumptions The key assumptions concerning the future and other key sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next financial year are discussed below. Impairment of non-financial assets The Company assesses whether there are any indicators of impairment for all non-financial assets at each reporting date. Goodwill and other indefinite life intangible assets are tested for impairment annually and at other times when such indicators exist. Other non-financial assets are tested for impairment when there are indicators that the carrying amounts may not be recoverable. The recoverable amount used in the impairment tests for goodwill and other intangible assets with indefinite useful lives is based on the higher of an asset’s fair value less costs to sell and the value in use. Deferred tax assets and liabilities are computed by assessing temporary differences resulting from differing treatment of items for tax and accounting purposes. Deferred tax assets are only recognised to the extent that it is probable that future taxable profits will be available against which the temporary differences can be utilised. Management judgment is required to determine the amount of the deferred tax assets that can be recognised, based upon the likely timing and level of future taxable profits together with future tax planning strategies taking into account any unresolved tax risks. See also note 12 “Income taxes”. Pension and other post-employment benefits The determination of benefit obligations and expense is based on actuarial models. In order to measure benefit costs and obligations using these models, certain assumptions are made with regard to the discount rate, expected return on plan assets and the assured rate of compensation increases. In addition retiree medical care cost trend rates are a key assumption used in determining costs for post-employment benefit plans. Management reviews these assumptions at least annually. Other assumptions involve demographic factors such as the turnover, retirement and mortality rates. Management reviews these assumptions periodically and updates them when necessary. Due to the long-term nature of these plans, the estimates are subject to significant uncertainty. In applying these policies, our management uses its judgment to determine the appropriate assumptions to be used in the determination of certain estimates used in the preparation of our results of operations. These estimates are based on our previous experience, the terms of existing contracts, information provided by our customers, information available from other outside sources and other factors, as appropriate. See for a further discussion note 25 “Provisions”. For the fair value less costs to sell calculations the Company is following a market approach, for which the public companies market multiples (“PCMM”) method has 89 3. Business combinations and acquisition of noncontrolling interests Original acquisition On September 26, 2004, Truvo Acquisition Corp., a wholly-owned subsidiary of the Company, entered into a sale and purchase agreement with VNU International B.V., Nielsen Holding and Finance B.V. (formerly known as VNU Finance B.V.) and The Nielsen Company B.V. (formerly known as VNU N.V.) (collectively “VNU”) to acquire 100% of the shares in Truvo USA, Inc. and certain loans granted to subsidiaries of Truvo USA, Inc. by a finance company of Nielsen Holding and Finance B.V. (the “Acquisition”). The Acquisition closed on November 29, 2004. The purchase price for the shares and the loans together with certain additional funding and transaction costs used in connection with the Acquisition was €2,165 million (excluding the acquisition of estimated net working capital of approximately €32 million and including transaction fees of approximately €95 million). The sale and purchase agreement required a purchase price adjustment to be made following the Acquisition. This adjustment was made upon a comparison of working capital and net indebtedness derived from actual November 2004 accounts and the estimated November accounts available at the time of the signing of the sale and purchase agreement. In February 2008, the Company finalised the discussion and settled the difference in actual and estimated working capital and net indebtedness, resulting in a further adjustment of the recognised goodwill amounting to €1.6 million in 2006 and €17.0 million in 2007 (see note 14 “Intangible assets” of the consolidated financial statements). For the final settlement in 2008, the Company paid The Nielsen Company B.V. an amount of €5.9 million. Acquisition in 2008 In December 2008 we acquired YelloYello B.V., a Dutch online technology firm, for a total consideration of €2.6 million, of which €1.5 million was paid in 2008 and the remainder will be paid, when specific online deliverables are finalised. The fair value of the identifiable assets and liabilities of YelloYello B.V. as at the date of acquisition was: Fair value recognised in € thousands on acquisition Property, plant and equipment Cash and cash equivalents Trade receivables Other payables Net assets 6 17 14 (14) 23 Goodwill arising on acquisition (note 14) 2,642 Consideration, satisfied by cash 2,665 Cash flow on acquisition: Net cash acquired with the subsidiary Cash paid (17) 1,528 Acquisition costs paid in 2009 165 Payment deferred equally in 2010, 2011 and 2012 972 Net cash outflow 4. 2,648 Operating segments For management purposes, the Company is organised into business units based on their geographical location of operations, and has three reportable operating segments as follows: • Belgium • Ireland • Portugal (activities in this country are conducted through the joint venture Páginas Amarelas, which is accounted for under the equity method in the consolidated financial statements) No operating segments have been aggregated to form the above reportable operating segments. Management is monitoring the operating results of the business units separately for the purpose of making decisions about allocation of resources and assessment of performance. Segment performance is evaluated based on operating profit or loss, which in certain respects, as explained in the table below, is measured differently from operating profit or loss in the consolidated financial statements. Group financing (including financial income and expense) and income taxes are managed on a group basis and not allocated to operating segments. Transfer prices between the operating segments are on an arm’s length basis in a manner similar to transactions with third parties. 90 Information operating segments 2009 Belgium in € thousands Ireland Portugal Adjustments and eliminations Consolidated 2009 Print revenues Online revenues Other income Third party revenues Intersegment revenues 116,287 73,157 206 189,650 518 45,826 7,908 10 53,744 60 28,783 25,419 13,301 67,503 - (24,448) (24,791) 48 (49,191) (578) 166,448 81,693 13,565 261,706 - Revenues 190,168 53,804 67,503 (49,769) 261,706 Operating profit Depreciation, amortisation and impairment Personnel costs - restructuring 8% clause Páginas Amarelas Other non-operating items (22,522) (2,011) 31,492 (267,745) (260,786) 109,393 5,468 - 14,637 3,221 1 (20,664) 4,450 (12,460) 296 236,112 (1,817) 16,426 11,314 339,478 11,322 3,966 11,611 92,339 15,848 3,114 (5,710) 105,591 Share of result after tax of associates and joint ventures Net result after tax from operations Amortisation and impairment of intangible assets (net of tax) - - - 18,780 18,780 - - - 12,189 12,189 Total - - - 30,969 30,969 246,178 56,350 36,045 (91,285) 247,288 3,273 113,257 1,491 41,770 1,445 66,470 61,576 144 (19,407) 61,576 6,353 202,090 362,708 99,611 103,960 (48,972) 517,307 51,100 7,223 18,412 7,673 84,408 EBITDA Assets Other intangible assets Investments accounted for under the equity method Property, plant and equipment Operating assets Operating liabilities 1. Discontinued operations are shown separately in the statement of income as a one-line item “Profit/(loss) for the year from discontinued operations”. 2. Intersegment revenues are eliminated on consolidation. 3. Depreciation and amortisation related to discontinued operations are not included in consolidated profit/(loss) before tax. 4. Segment operating profit does not include financial income (€17,577), financial expense (€193,421) and the income tax gain (€7,141). Segment operating profit does not include the profit from discontinued operations (€2,169). 5. Segment assets do not include deferred tax assets (€46,194), financial assets and accrued interest income (€4,075), goodwill (€206,753), income tax receivable (€7,164) and goodwill allocated to associates (€86,574) as these assets are managed on a group basis. 6. Segment liabilities do not include deferred tax liabilities (€71,042), income tax payable (€4,610), financial liabilities and interest payable (€1,476,370), financial liabilities to related parties (€750,128), other long-term liabilities (€3,582) and provisions (€31,004) as these liabilities are managed on a group basis. 91 Information operating segments 2008 Belgium in € thousands Ireland Portugal Adjustments and eliminations Consolidated 2008 Print revenues Online revenues Other income Third party revenues Intersegment revenues 155,613 64,910 822 221,345 326 65,041 7,141 0 72,182 60 39,914 23,150 5,660 68,724 - (30,754) (22,935) 9,965 (43,724) (386) 229,814 72,266 16,447 318,527 - Revenues 221,671 72,242 68,724 (44,110) 318,527 Operating profit Depreciation, amortisation and impairment Personnel costs - restructuring 8% clause Páginas Amarelas Other non-operating items (72,685) 10,926 (75,136) (446,050) (582,945) 186,318 2,369 - 16,156 1,163 - 90,928 157 (4,266) 325 440,580 3,646 5,193 304 733,982 7,335 927 629 EBITDA 116,002 28,245 12,008 3,673 159,928 Share of result after tax of associates and joint ventures Net result after tax from operations Amortisation and impairment of intangible assets (net of tax) - - - 14,286 14,286 - - - (173,734) (173,734) Total - - - (159,448) (159,448) 291,696 70,289 13,623 (71,723) 303,885 2,609 143,348 1,888 38,568 1,864 67,479 36,820 (694) 120,102 36,820 5,667 369,497 437,653 110,745 82,966 84,505 715,869 66,813 8,287 21,198 (6,073) 90,225 Assets Other intangible assets Investments accounted for under the equity method Property, plant and equipment Operating assets Operating liabilities 1. Discontinued operations are shown separately in the statement of income as a one-line item “Profit/(loss) for the year from discontinued operations”. 2. Intersegment revenues are eliminated on consolidation. 3. Depreciation and amortisation related to discontinued operations are not included in consolidated profit/(loss) before tax. 4. Segment operating profit does not include financial income (€51,570), financial expense (€213,356) and the income tax gain (€57,125). Segment operating profit does not include the loss from discontinued operations (€145,197). 5. Segment assets do not include deferred tax assets (€70,345), financial assets and accrued interest income (€13,738), goodwill (€474,764) and goodwill allocated to associates (€71,974) as these assets are managed on a group basis. 6. Segment liabilities do not include deferred tax liabilities (€92,629), income tax payable (€287), financial liabilities and interest payable (€1,618,558), financial liabilities to related parties (€681,934), derivative financial instruments (€5,182), other long-term liabilities (€4,472) and provisions (€40,342) as these liabilities are managed on a group basis. 92 Information operating segments 2007 Belgium in € thousands Ireland Portugal Adjustments and eliminations Consolidated 2007 Print revenues Online revenues Other income Third party revenues Intersegment revenues 172,389 63,346 382 236,117 - 71,547 4,231 0 75,778 30 50,327 16,623 6,813 73,763 - (39,674) (16,357) 15,933 (40,098) (30) 254,589 67,843 23,128 345,560 - Revenues 236,117 75,808 73,763 (40,128) 345,560 70,752 16,179 (423) (14,690) 71,818 46,920 2,330 - 16,771 843 - 15,633 8,638 (9,148) - 4,799 (5,604) 13,452 - 84,123 6,207 4,304 - 120,002 33,793 14,700 (2,043) 166,452 Share of result after tax of associates and joint ventures Net result after tax from operations Amortisation and impairment of intangible assets (net of tax) - - - 13,650 13,650 - - - (5,811) (5,811) Total - - - 7,839 7,839 273,758 85,562 103,211 (87,987) 374,544 1,524 127,378 2,215 32,232 1,992 81,257 83,870 (731) (31,999) 83,870 5,000 208,868 402,660 120,009 186,460 (36,847) 672,282 84,171 13,805 29,745 (10,845) 116,876 Operating profit Depreciation, amortisation and impairment Personnel costs - restructuring 8% clause Páginas Amarelas Other non-operating items EBITDA Assets Other intangible assets Investments accounted for under the equity method Property, plant and equipment Operating assets Operating liabilities 1. Discontinued operations are shown separately in the statement of income as a one-line item “Profit/(loss) for the year from discontinued operations”. 2. Intersegment revenues are eliminated on consolidation. 3. Depreciation and amortisation related to discontinued operations are not included in consolidated profit/(loss) before tax. 4. Segment operating profit does not include financial income (€51,199), financial expense (€238,954) and the income tax gain (€36,875). Segment operating profit does not include the loss from discontinued operations (€8,023). 5. Segment assets do not include deferred tax assets (€50,667), financial assets and accrued interest income (€46,722), derivative financial instruments (€5,737), goodwill (€1,119,205) and goodwill allocated to associates (€140,256) and joint ventures (€88,862) as these assets are managed on a group basis. 6. Segment liabilities do not include deferred tax liabilities (€117,972), income tax payable (€3,124), financial liabilities and interest payable (€1,627,941), financial liabilities to related parties (€619,940), derivative financial instruments (€10,832), other long-term liabilities (€4,200) and provisions (€70,652) as these liabilities are managed on a group basis. 93 5. Net operating revenues in € thousands Print Online Total net operating revenues 2009 2008 2007 166,448 229,814 254,589 81,693 72,266 67,843 248,141 302,080 322,432 Net operating revenues in 2009 amounted to €248.1 million, a decrease of €54.0 million or 17.9% compared to 2008 (€302.1 million). Print revenues in 2009 amounted to €166.4 million, a decrease of 27.6% or €63.4 million compared to 2008 (€229.8 million), mainly due to Belgium and Ireland, driven by lower print sales in metropolitan areas. Online revenues in 2009 amounted to €81.7 million, a year-on-year growth of 13.0% or €9.4 million compared to 2008 (€72.3 million), mainly due to Belgium, supported by a continued growth in online usage. 2008 regarding revenues recognised in 2007 related to a possible “free period” between the renewal date of an existing contract and the start date of a new contract with the same customer. Using hindsight, our recognised online revenues in 2007 were over estimated by €5.2 million and our EBITDA also by €5.2 million. These amounts have been recognised as a change in an accounting estimate, as soon as this was clear, in 2008. These amounts adversely impacted our financial results for 2008. As in the previous years, the revenue mix shows a growing online component. Online revenues, €81.7 million in 2009 and €72.3 million in 2008, increased from 23.9% to 32.9% of net operating revenues between 2009 and 2008. The following table is showing reported and adjusted net operating revenues (online revenues and total net operating revenues) in 2008 and 2007 (in € millions – including Páginas Amarelas): The results of 2008 were influenced by a change in estimate regarding the so-called perpetual contracts. In 2007 we changed our commercial practice and introduced perpetual contracts, as opposed to annual contracts. Based on the terms of these perpetual contracts, we were allowed to continue to recognise revenues for as long as an advertising program remained online, based on the following elements: • existence of a valid contract; • delivery of services; • ability to enforce payment; • no possibility of cancellation. During the closing of our financial statements 2007, based on all available information, we estimated an accrual necessary for possible credit notes to be issued in 6. Online revenues Reported net operating revenues Perpetual billing adjustment Adjusted net operating revenues 2008 95.5 5.2 100.7 2007 84.4 -5.2 79.2 Total net operating revenues Reported net operating revenues Perpetual billing adjustment Adjusted net operating revenues 2008 365.1 5.2 370.3 2007 389.4 -5.2 384.2 From 2008 onwards, based on the experience we have obtained in operating perpetual contracts over the last two years, we are spreading the net operating revenues on a straight-line basis over the entire period, including the “free period”. As soon as we conclude a new contract with a client, we -if necessary- adjust the already recognised revenues. Other income in € thousands 2009 2008 2007 Joint ventures 6,957 8,460 9,915 Associates 5,845 6,020 6,257 - 917 6,458 670 653 368 93 397 130 Other income from: Discontinued operations Sundry income Gains on disposal of property, plant and equipment Total other income Other income mainly includes contract service charges and royalties. Other income decreased by 17.5% from €16.4 million in 2008 to €13.6 million in 2009, mainly 13,565 16,447 23,128 caused by lower other income from the joint venture and the end of the contract service charges from our discontinued operations in The Netherlands in 2008. 94 7. Personnel costs in € thousands 2009 2008 2007 Wages and salaries 77,424 63,448 65,613 Social security costs 14,103 24,524 26,356 2,245 3,134 3,751 827 344 355 2,882 6,067 6,846 97,481 Pension costs Post-employment benefits other than pensions Other personnel costs Total personnel costs Personnel costs - restructuring Personnel costs - early retirement Personnel costs - ordinary The personnel restructuring costs of €10.8 million, €6.8 million and €6.2 million incurred in 2009, 2008 and 2007, respectively, mainly relate to the continuing work force Average weighted number of FTEs per entity 97,517 102,921 10,802 6,798 6,207 520 537 - 86,159 90,182 96,714 reduction programs in our sales and back office functions in line with our best practices implementation and cost reduction initiatives. 2009 2008 2007 Belgium 632 707 749 Ireland 246 296 298 Romania 280 328 334 90 84 93 1,248 1,415 1,474 489 484 472 1,737 1,899 1,946 2009 2008 2007 Paper costs 8,427 11,290 12,354 Printing third parties 6,236 7,277 10,587 Purchased services 4,968 4,284 4,037 Database fees 3,482 3,779 4,188 277 242 Headquarters Total average weighted number of FTEs Páginas Amarelas (accounted for under the equity method) Total average weighted number of FTEs including Páginas Amarelas 8. Raw materials and purchased services in € thousands Other materials and supplies Total raw materials and purchased services 23,113 26,907 31,408 95 9. Other operating expenses in € thousands 2009 2008 2007 Travel, lodging and leased auto expenses 9,465 11,492 11,053 Occupancy costs 6,162 6,423 6,220 Office expenses 2,764 4,133 4,256 Media spend 2,345 1,292 430 Sales and marketing costs 4,222 4,401 6,561 Bad debt expense 6,505 4,176 4,126 Information and technology costs 4,630 4,991 6,308 General expenses 8,359 5,535 10,035 Other non-operating costs 11,611 629 - 8% clause Páginas Amarelas 3,966 927 4,304 Other operating expenses 1,851 1,888 4,299 61,880 45,887 57,592 Total other operating expenses Other non-operating costs of €11.6 million in 2009 related mainly to costs for external parties to assist us in exploring various business and capital structure alternatives. In 2008, other non-operating costs related to the move of the headquarter offices and a write-off of an old receivable. 10. Results from financial income and expense Financial income and expense can be analysed as follows: in € thousands Interest rate swaps 2009 2008 2007 - 14,748 27,110 10,959 11,377 12,308 Financial income on instalments 1,312 2,512 1,799 Pension return of assets 2,757 4,129 4,176 Other financial income 2,526 18,804 5,806 23 - - 17,577 51,570 51,199 Cross currency interest rate swaps Financial income with related parties Financial income November 28, 2008, the interest rate swaps matured; as a result there is no financial income related to interest rate swaps in 2009. Other financial income of €18.8 million and €5.8 million in 2008 and 2007, respectively, include interest income received as a result of the sale of the operations in The Netherlands (€14.4 million and €3.7 million in 2008 and 2007, respectively). 96 in € thousands 2009 2008 2007 Senior loan facilities 30,354 62,482 63,448 Senior notes 45,564 44,952 45,883 PIK facility/notes 13,553 15,549 16,004 253 - - 68,193 61,994 56,358 Revolving credit faciity Shareholders' loans Interest rate swaps - 8,950 18,766 10,637 11,604 11,604 Transaction costs - amortisation 3,927 2,395 3,659 Transaction costs - impairment - - 16,404 3,909 4,516 4,003 798 914 1,725 16,216 - - 17 - 1,100 193,421 213,356 238,954 Cross currency interest rate swaps Interest on post-employment benefit plans and provisions Other financial expense Realised exchange losses Financial expense from related parties Financial expense November 28, 2008, the interest rate swaps matured; as a result there is no financial expense related to interest rate swaps in 2009.On December 1, 2009 the hedges for the $200 million 8.375% Senior Notes expired, which resulted in a realised currency exchange loss amounting to €16.1 million. 11. Investments accounted for under the equity method The investments accounted for under the equity method can be analysed as follows: in € thousands Share of the associates' balance sheet Share of the joint venture's balance sheet Investments accounted for under the equity method 2009 2008 116,613 94,615 31,537 14,179 148,150 108,794 Associates The carrying amount of the investments in associates Axesa Servicios de Información, Inc., Axesa Servicios de in € thousands Información, Inc. S. en C. and Trudon (Pty) Ltd. can be summarised as follows: 2009 2008 Share of the associates' balance sheet: 4,652 3,311 Current assets Non-current assets 38,625 31,051 Non-current liabilities (3,590) (4,008) Current liabilities (9,648) (7,713) Net operating assets 30,039 22,641 Goodwill and other intangible assets 86,574 71,974 116,613 94,615 Carrying amount of the investment in associates 97 in € thousands 2009 2008 Movement in net operating assets: At January 1 22,641 20,706 Share of result after tax of associates 13,617 15,791 (11,107) (5,581) 4,888 (8,275) 30,039 22,641 71,974 140,256 Dividend received Other movements and foreign currency translation differences At December 31 Movement in goodwill: At January 1 Goodwill impairment - (43,416) Foreign currency translation differences 14,600 (24,866) At December 31 86,574 71,974 Joint venture The carrying amount of the investment in the joint venture (Páginas Amarelas S.A.) can be summarised as follows: in € thousands 2009 2008 Share of the joint venture’s balance sheet: Non-current assets 11,414 4,335 Current assets 49,852 50,548 Non-current liabilities (23,714) (22,260) Current liabilities (24,565) (24,805) Net operating assets 12,987 7,818 Goodwill and other intangible assets 18,550 6,361 Carrying amount of the investment in the joint venture 31,537 14,179 2009 2008 At January 1 7,818 7,999 Share of result after tax of the joint venture 5,163 5,843 - (6,024) in € thousands Movement in net operating assets: Dividend received Other movements At December 31 6 - 12,987 7,818 6,361 144,027 Movement in goodwill and other intangible assets: At January 1 Goodwill impairment - (88,862) Amortisation and impairment of other intangible assets 16,582 (67,433) Release deferred tax liability (4,393) 18,629 At December 31 18,550 6,361 98 12. Income taxes The major components of the income tax gain for the years ended December 31, 2009, 2008 and 2007 are: in € thousands Consolidated statement of income Current income tax: Current income tax charge Adjustments in respect of current income tax of previous years Deferred income tax: Relating to origination and reversal of temporary differences Write-off of deferred tax assets and true-ups of prior years Income tax gain/(expense) reported in the consolidated statement of income 2009 2008 2007 (1,561) 14,367 (14,263) 7,073 (8,998) (2,009) 54,510 (60,175) 64,315 - 47,882 - 7,141 57,125 36,875 417 2,231 366 Consolidated statement of comprehensive income Deferred income tax related to items charged or credited in comprehensive income: Net gains/(losses) on revaluation of cash flow hedges and other fair value adjustments Actuarial gains/(losses) on defined benefit pension plans and related provisions (1,637) 1,669 (4,049) Tax on items taken directly in or transferred to other comprehensive income Deferred income tax classified as held for sale (1,220) - 3,900 497 (3,683) 5,297 Income tax gain/(expense) reported in the consolidated statement of comprehensive income (1,220) 4,397 1,614 A reconciliation between the effective tax rate and the domestic statutory tax rate is as follows: in € thousands 2009 2008 2007 Loss before tax Share of result after tax of associates and joint ventures (405,661) 30,969 (904,179) (159,448) (108,098) 7,839 Taxable basis US statutory tax rate (in %) (436,630) 35.0% (744,731) 35.0% (115,937) 35.0% 152,821 (6,471) (3,975) (381) (647) (72,240) (1,006) 16,468 (60,714) (22,207) 5,493 260,656 (5,491) (3,109) 23,668 (12,584) (179,509) (8,492) 1,497 (12,183) (7,328) 40,578 (6,169) 1,633 11,166 1,363 (4,040) (8,369) 1,542 (829) 57,125 36,875 Income tax based on statutory rate Effect of sub-part F income Non-deductible interests and other financial results Foreign tax credits (FTCs) True-up tax position Non-tax deductible goodwill impairment Effect of CFC dividends Effect of operations in non-US jurisdictions Write-off deferred tax assets Unused net operating losses Other Total income tax gain Effective tax rate for the year from continuing operations 7,141 1.6% 7.7% 31.8% 99 Consolidated Consolidated statement of financial position statement of income in € thousands Deferred tax assets Post employment benefits Other intangible assets Dual consolidated losses Disallowed interest Personnel costs Net operating losses Excess FTC Other Deferred tax liabilities Other intangible assets (trademarks and customer relationships) Transaction costs Derivative financial instruments Amortisation and depreciation Other 2009 2008 4,809 3,117 9,307 18,042 7,615 3,304 6,517 27,762 645 8,607 11,054 6,067 9,693 46,194 70,345 65,042 3,180 2,536 284 82,056 6,234 2,367 3,946 (1,974) 71,042 92,629 Deferred income tax income/(expense) Write-off of deferred tax assets and true-ups of prior year Net deferred income tax income/(expense) Deferred tax liabilities net 24,848 2009 2008 54,510 64,315 (60,175) - (5,665) 64,315 22,284 As from November 29, 2004, Truvo Parent Corp., the shareholder of Truvo Intermediate LLC, files the income tax return to the I.R.S. in the United States. The deferred tax assets held in the Company’s subsidiaries are reflected in the consolidated balance sheet as if the subsidiaries were separate payers. the unremitted earnings of certain of the Company’s subsidiaries, associates or joint venture, as: (i) the group has determined that undistributed profits of its subsidiaries will not be distributed in the foreseeable future; As at December 31, 2009, the Company had losses of €179,667 (2008: €95,408) that are partly available indefinitely for offset, and for €126,767 at most for 9 years, against future taxable profits of the companies in which the losses arose. Deferred tax assets have not been recognised in respect of €126,767 (2008 €80,022) of these losses as they may not be used to offset taxable profits elsewhere in the group and they have arisen in subsidiaries that have been loss making for some time. (ii) the group has an agreement with its associates that the profits of the associates will not be distributed until it obtains the consent of Truvo and the parent company does not foresee giving such consent at the reporting date; and (iii) the joint venture of Truvo cannot distribute its profits until it obtains the consent of Truvo and the parent company does not foresee giving such consent at the reporting date. At December 31, 2009 and 2008 there was no recognised deferred tax liability for taxes that would be payable on The income tax receivable and payable position were as follows as at December 31, 2009 and 2008, respectively: in € thousands Income tax receivable Income tax payable Total net income tax receivable/(payable) 2009 7,164 2008 - (4,610) (287) 2,554 (287) 100 13. Discontinued operations In March 2008, we agreed to sell our operations in The Netherlands, Gouden Gids B.V. (the entity formed by a demerger of Truvo Nederland B.V.) and ClearSense B.V., to a subsidiary of European Directories S.A. The completion of this sale was subject to antitrust clearance and finalisation of the works council consultation process. Accordingly and pursuant to IFRS requirements, we classified our operations in The Netherlands, as such activities were significant to the Company, as discontinued operations (held for sale) as of October 31, 2007, since the carrying value will be recovered principally through a sale transaction rather than through continuing operations. On August 29, 2008 the Dutch competition authority (NMa) approved the proposed transaction with European Directories in The Netherlands. The granting of a license by the NMa allowed the sale of our operations in The Netherlands to proceed and the sale transaction was completed September 16, 2008. The profit/(loss) of Gouden Gids B.V. and the Dutch activities of ClearSense B.V. for the year are presented below: in € thousands Revenues Operating costs and expenses 2009 2008 2007 - 7,957 9,456 83,010 77,445 Operating profit before amortisation and impairment of intangible assets Amortisation of other intangible assets Impairment of intangible assets Results from financial income and expense Other income/(expense) incurred 1,153 (1,499) (116) (144,407) (326) 2,500 5,565 (14,423) 2,497 (1,707) Loss before tax from discontinued operations Income tax gain/(loss) 1,153 1,016 (143,848) (1,349) (8,068) 45 Profit/(loss) for the year from discontinued operations 2,169 (145,197) (8,023) In the statement of income 2008, an additional impairment related to the Dutch operations was included amounting to €144,407. We recognised this additional impairment loss to bring the valuation of the discontinued operations in line with the net proceeds from the sale. This additional goodwill impairment was mainly due to U.S. corporate income tax related to the realised gain, the waiver of a loan to ClearSense B.V., the valuation of a loan to the purchaser, European Directories, the write-off of a deferred tax asset related to Dutch net operating losses and an update of the costs of disposal. The loan to the purchaser, amounting to €10.0 million, is interest free and the repayment is dependent on certain actions of the purchaser. In 2009 we recognised an adjustment amounting to €2.2 million (gain) related to a revised calculation of the U.S. corporate income tax and a reversal of accrued sales costs. The net cash flows incurred by Gouden Gids B.V. and ClearSense B.V. (partial) are as follows: in € thousands 2009 2008 2007 Net cash flows from operating activities Net cash flows used in investing activities Net cash flows used in financing activities (2,373) - 17,103 192,547 (18,282) 33,105 (21,963) (14,904) Net increase/(decrease) in cash and cash equivalents (2,373) 191,368 (3,762) in € thousands 2009 2008 Assets classified as held for sale before goodwill impairment Liabilities directly associated with the assets classified as held for sale Amount recognised directly in equity relating to assets held for sale - 434,140 (114,373) (15,477) Net assets sold before goodwill impairment - 304,290 Goodwill impairment - reclassification from intangible assets Goodwill impairment - (7,076) (144,407) Net assets sold - 152,807 101 14. Intangible assets The intangible assets include goodwill and other intangible assets. Goodwill - the movements of goodwill are as follows: in € thousands 2009 At January 1 Goodwill recognised in connection with the Acquisition (see note 3) Goodwill acquisition of YelloYello B.V. Goodwill impairment - reclassification to assets classified as held for sale Goodwill impairment 2008 474,764 - 1,119,205 (2,400) 2,642 474,764 1,119,447 (268,011) 7,076 (651,759) 206,753 474,764 2009 2008 Belgium 899,436 899,436 Ireland 217,324 217,324 11,588 11,588 2,642 2,642 1,130,990 1,130,990 At December 31 Goodwill is tested annually for impairment. For the purpose of impairment testing, the goodwill has been allocated to the following cash-generating units: in € thousands Romania YelloYello B.V. Total As at December 31, 2009, we tested goodwill and other intangible assets, as included in the balance sheet, for impairment. The lower fair value of the cash-generating units, caused in turn by lower market multiples of comparable companies (Truvo’s peer group companies), resulted in a goodwill impairment charge amounting to €268,011 for our consolidated subsidiaries: Belgium €221,099 and Ireland €46,912. With respect to our operations in Belgium, Ireland and Romania, we recognised in 2008 an impairment loss of €503,812, €140,826 and €7,121, respectively, due to the disappointing development of the businesses and the increased discount rate based on changed market conditions. The recoverable amounts of the cash-generating units are determined based on a fair value calculation using cash flow projections from financial budgets approved by senior management covering a three-year period. For value in use calculations, the post-tax discount rate applied to the cash flow projections was 9.1% (2008: 8.9%) and cash flows beyond the three-year period are extrapolated for a further period using a 1.0% growth rate (2008: 1.0%). For fair value calculations market multiples of selected peers were applied to the 2010 budget figures (EBITDA / EBIT). We determined the recoverable amounts on the higher of the value in use (DCF calculations) and the market value (fair value calculated using multiples), resulting in using the market value for 2009. Key assumptions used in the recoverable amount calculations The calculation of the value in use is most sensitive to the following assumptions: • EBITDA and EBIT margin rates; • Discount rates; • Growth rates used to extrapolate cash flows beyond the budget period. EBITDA and EBIT margin rates – EBITDA and EBIT margin rates are based on average values achieved in the three years preceding the start of the budget period and the expected business model evolution. Discount rates – Discount rates reflect management’s estimate of the risks specific to each unit. This is the benchmark used by management to assess operating performance and to evaluate future investment proposals. Growth rate estimates – The growth rate used to extrapolate cash flows beyond the budget period are based on the actual and budgeted growth rates and in general are lower than these rates. Sensitivity to changes in assumptions With regard to the assessment of the value in use or fair value of the different cash-generating units, management believes that no reasonably possible change in any of the above mentioned key assumptions would cause the carrying value (after impairment loss calculation) of the 102 cash-generating unit to be materially different from the recoverable amount. Parameters adopted deemed to be the most reasonable. in € thousands Other intangible assets - The other intangible assets can be summarised as follows: Trademarks Customer relationships 87,853 437,715 Other intangibles Total Costs: At December 31, 2007 Additions Disposals Assets classified as held for sale - At December 31, 2008 - 87,853 Additions Disposals Other Foreign currency translation differences (148) At December 31, 2009 437,715 (701) 54,270 8,973 (806) (7) 62,430 12,982 (294) (2,071) (4) 8,973 (806) (7) 587,998 12,982 (294) (2,071) (853) 87,705 437,014 Trademarks Customer relationships Other intangibles (13,541) (168,545) (23,208) (205,294) (4,391) (2,306) - (54,714) (6,709) - (11,413) (91) 805 (70,518) (9,106) 805 (20,238) (229,968) (33,907) (284,113) (4,244) 149 (53,012) 712 (10,999) (1,574) 2,310 293 4 (68,255) (1,574) 2,310 293 865 At December 31, 2009 (24,333) (282,268) (43,873) (350,474) At December 31, 2007 At December 31, 2008 At December 31, 2009 74,312 67,615 63,372 269,170 207,747 154,746 31,062 28,523 29,170 374,544 303,885 247,288 in € thousands 73,043 579,838 597,762 Total Accumulated amortisation and impairment: At December 31, 2007 Additions Impairment Disposals At December 31, 2008 Additions Impairment Other Disposals Foreign currency translation differences As mentioned earlier, we tested goodwill and other intangible assets, as included in the balance sheet as at December 31, 2009, for impairment. In 2009 we recognised an impairment charge (€1,559) regarding a software application we will not use anymore after September 2010. In 2008, the lower value of the cash generating units resulted in an impairment of other intangible assets of €9,106 (Romania). Other intangibles include the following captions: • Software with a book value of €17,320 (2008: €13,911). The impairment charge in 2009 relates to an order input system, which will be replaced in 2010. • Publishing rights with a book value of €11,417 (2008: €14,271). In June 2006, Truvo Ireland Ltd., a wholly owned subsidiary of the Company, entered into an exclusive agreement with eircom, the incumbent Irish telephone operator, under which it secured the rights to publish certain directories and databases as well as providing business advertising services in the Republic of Ireland through 2013. • Deferred financing costs on the revolving credit facility with a book value of €264 (2008: €331). • Other intangible assets with a book value of €169 (2008: €10). 103 15. Property, plant and equipment in € thousands Land and buildings Plant and equipment Total 2,448 9,203 11,651 1,437 (1,454) - 1,937 (633) (254) 3,374 (2,087) (254) Costs: At December 31, 2007 Additions Disposals Other and foreign currency translation differences At December 31, 2008 Additions Disposals Other and foreign currency translation differences At December 31, 2009 2,431 959 (295) (1) 10,253 1,243 (971) (55) 12,684 2,202 (1,266) (56) 3,094 10,470 13,564 Land and buildings Plant and equipment Total (1,110) (5,541) (6,651) (673) (545) 1,398 15 (1,381) 578 242 (2,054) (545) 1,976 257 At December 31, 2008 (915) (6,102) (7,017) Additions Disposals Other and foreign currency translation differences (215) 201 (15) (1,423) 1,211 47 (1,638) 1,412 32 At December 31, 2009 (944) (6,267) (7,211) 3,662 4,151 4,203 5,000 5,667 6,353 in € thousands Accumulated depreciation: At December 31, 2007 Additions Impairment Disposals Other and foreign currency translation differences At December 31, 2007 At December 31, 2008 At December 31, 2009 1,338 1,516 2,150 Land and buildings consist of leasehold improvements. 16. Other financial assets in € thousands Guarantee for liabilities indemnified by The Nielsen Company B.V. Long-term receivables related parties Other long-term receivables and guarantees Total other financial assets The guarantee for liabilities indemnified by The Nielsen Company B.V. related to certain provisions recorded by the Company in its financial statements and for which the 2009 2008 - 9,372 3,900 3,000 158 - 4,058 12,372 Company enjoyed a guarantee from The Nielsen Company B.V. since the Acquisition (see also note 25 “Provisions”). 104 17. Inventories and directories in progress in € thousands 2009 Inventories 2008 560 1,145 Directories in progress 22,618 23,373 Total inventories and directories in progress 23,178 24,518 Inventories and directories in progress are stated at cost. No write-down has been recognised in the consolidated statement of income in 2009 and 2008. Directories in progress include incremental costs associated with the unpublished print directories and direct costs associated with Internet products with remaining contractual service. 18. Trade and other receivables in € thousands Trade receivables Cheques 2009 2008 65,559 81,233 39 212 Unbilled receivables 8,901 14,207 Trade receivables related parties 6,802 6,616 Receivables from associates Receivables from joint venture Total trade and other receivables The trade receivables are non-interest bearing and are generally on 30 - 90 days’ terms. As at December 31, 2009, trade receivables at nominal value of €7,323 (2008: €7,874) were provided for. 339 791 1,125 3,176 82,765 106,235 For terms and conditions related to related parties, please refer to note 30 “Related parties”. The following table explains the changes of the provision for doubtful accounts: in € thousands 2009 2008 Provison for doubtful accounts as of January 1 (7,874) (9,194) Additions (recognised as operating expenses) (6,505) (4,176) 8,449 6,330 Utilised Collections Foreign currency translation differences Provision for doubtful accounts as of December 31 (1,428) 35 (834) - (7,323) (7,874) in € thousands 2009 2008 Prepayments 2,728 1,804 19. Prepayments and accrued income Deposits Total prepayments and accrued income 2,728 302 2,106 105 20. Other current assets in € thousands 2009 2008 Receivable from The Nielsen Company B.V. - 1,964 Loans from third parties - 182 Interest to be received from related parties 15 24 2 1,342 Other current assets 2,991 4,344 Total other current assets 3,008 7,856 Interest to be received from third parties The receivable from The Nielsen Company B.V. was in connection with indemnities included in the SPA regarding the Acquisition and is settled in 2009. In other current assets also VAT receivables are included. 21. Cash and cash equivalents in € thousands 2009 2008 Cash at banks and on hand 50,140 211,856 Short-term deposits 40,288 18,292 Total cash and cash equivalents 90,428 230,148 The cash and cash equivalents are held at high quality banks of internationally acknowledged standing. Shortterm deposits are made for varying periods of between one day and three months, depending on the immediate cash requirements of the Company, and earn interest at the respective short-term deposit rates. 22. Equity Share capital and additional paid-in capital in € thousands 2009 Issued share capital 2008 - - Additional paid-in capital 199,995 199,995 Total 199,995 199,995 Other reserves - Other reserves consist of the following: in € thousands At December 31, 2007 Currency translation differences Actuarial gains/losses on defined benefit pension plans Ancillary costs on defined benefit plans Tax effect on actuarial gains/losses Movement on cash flow hedges Tax effect on movement of cash flow hedges Discontinued operations At December 31, 2008 Cash flow hedge reserve and other fair value adjustments Actuarial gains and losses 6,390 8,162 - - (7,387) 2,231 1,234 (6,102) (563) 1,669 (1,455) 1,711 Actuarial gains and losses associates Foreign currency translation reserve (588) (50,279) (36,315) (31,418) (31,418) (1,071) - - Total other reserves (7,173) (563) 1,669 (7,387) - - 2,231 - - (1,455) (1,659) (81,697) (80,411) 106 Cash flow hedge reserve and other fair value adjustments in € thousands At December 31, 2008 Currency translation differences Actuarial gains/losses on defined benefit pension plans Ancillary costs on defined benefit plans Other post employment benefits Tax effect on actuarial gains/losses Movement on cash flow hedges Tax effect on movement Actuarial gains and losses 1,234 1,711 - - (1,657) of cash flow hedges Other fair value adjustments Tax effect on movement 424 21 of other fair value adjustments (7) At December 31, 2009 15 Foreign currency translation reserve The foreign currency translation reserve is used to record foreign currency exchange differences arising from the translation of the financial statements of foreign subsidiaries, joint ventures and associates. Actuarial gains and losses The reserve for actuarial gains and losses is used to record the actuarial gains or losses on defined benefit Actuarial gains and losses associates Foreign currency translation reserve Total other reserves (1,659) (81,697) (80,411) - 26,983 26,983 - - - - - - - - 5,599 584 91 (1,637) - 6,348 (1,659) 5,599 584 91 (1,637) (1,657) 424 21 (7) (54,714) (50,010) pension plans and other post-employment benefit plans arising from changes in actuarial assumptions. Cash flow hedge reserve The cash flow hedge reserve is used to record the effective portion of the change in the fair value of the derivative financial instruments (interest rate swaps or cross currency rate swaps), designated as hedging instruments in cash flow hedge relationships. Non-controlling interest in € thousands Balance at January 1 Foreign currency translation differences 2009 2008 207 207 (188) Balance at December 31 - 19 207 23. Financial liabilities The financial liabilities can be summarised as follows: in € thousands Maturity Interest date rate (in %) Within a year Exceeding Total 1-5 years 5 years 2009 Senior bank facilities Term B facility 1 31-05-2014 2.47% - 543,149 - 543,149 Term B facility 2 31-05-2014 2.47% - 240,561 - 240,561 Revolving credit facility 30-11-2013 0.00% - - - Total senior bank facilities - - 783,710 - 783,710 Interest 19,616 67,001 - 86,617 Total senior bank facilities including interest 19,616 850,711 - 870,327 The tables above and below summarise the maturity profile of the Company’s financial liabilities at December 31, 2009 based on contractual undiscounted payments and including future interests. This liability is partially mitigated by cash and cash equivalents (€90.4 million as at December 31, 2009 and €230.1 million as at December 31, 2008). 107 in € thousands Maturity Interest date rate (in %) Exceeding Total Within a year 1-5 years 5 years 2009 Senior euro notes 01-12-2014 8.50% - 395,000 - 395,000 Senior dollar notes 01-12-2014 8.38% - 138,960 - 138,960 - 533,960 Interest Total senior notes 45,213 177,712 - 222,925 Total senior notes including interest 45,213 711,672 - 756,885 PIK facility - - 166,361 166,361 13,866 67,982 18,730 100,578 Total PIK facility including interest 13,866 67,982 185,091 266,939 29-11-2104 8.00% 533,960 Interest Shareholders' loans 29-11-2015 - - - 750,128 750,128 Interest 10.00% 75,013 382,948 6,364,780,631 6,365,238,592 Total shareholders' loans including interest 75,013 382,948 6,365,530,759 6,365,988,720 Financial liabilities gross - 1,317,670 916,489 2,234,159 Interest 153,708 695,643 6,364,799,361 6,365,648,712 Financial liabilities including interest 153,708 2,013,313 6,365,715,850 6,367,882,871 Transaction costs Financial liabilities Senior facilities At December 31, 2009, the senior facilities consisted of: i. a term facility 1 in the principal amount of €543,149 repayable in full on May 31, 2014; ii. a term facility 2 in the principal amount of €240,561 repayable in full on May 31, 2014; and iii. a multicurrency revolving credit facility in maximum principal amount of €50,000 available until November 30, 2013. The total proceeds of facility 1 and facility 2 were used to prepay all outstanding borrowings under the 2004 senior facilities as of May 29, 2007. The interest rate on each advance under the senior facilities is EURIBOR or Libor plus a margin of 2.00% per annum. A commitment fee of 0.50% is payable on unused amounts available under the revolving credit facility. The above margin may be: i. ii. increased by mandatory cost of the lenders because of compliance with minimum reserve requirements of the European Central Bank or certain rules of the Bank of England and/or the Financial Services Authority, as applicable; and reduced or increased in accordance with the ratio of senior indebtedness (less cash and cash equivalents free and clear of any liens) to EBITDA (as defined therein) and the thresholds for the relevant facility set out in the Senior Facility Agreement. Accordingly, the margin has been reduced to 1.75% from August 29 till December 1, 2008 and to 1.5% from December 1, 2008 till March 2, 2009 and increased to 1.75% from March 2, 2009. (2,568) 151,140 (11,343) 2,001,970 (401) 6,365,715,449 (14,312) 6,367,868,559 The revolving credit facility is available to Truvo Services & Technology B.V. Any amount drawn under the revolving credit facility may be used to finance the general corporate purposes of Truvo Acquisition Corp. and its restricted subsidiaries including working capital requirements. The revolving credit facility can be made available in the form of a multicurrency advance up to a maximum aggregate amount of €50,000 or in the form of ancillary facilities, letters of credit and/or bank guarantees. As of December 31, 2009, no amounts were drawn under the revolving credit facility. Senior notes Truvo Subsidiary Corp., our direct subsidiary, issued 1 €395,000 8 /2% senior notes due December 1, 2014 and 3 $200,000 8 /8% senior notes due December 1, 2014. The senior notes are senior obligations of Truvo Subsidiary Corp. and rank equal in right of payment with all of the Truvo Subsidiary Corp.’s existing and future senior debt. The senior notes rank senior to any of the Truvo Subsidiary Corp.’s existing or future indebtedness that is expressly subordinated to the senior notes. PIK facility A €130,188 facility was made available to Truvo Intermediate LLC pursuant to the PIK Facility Agreement. The PIK facility is due for repayment on November 29, 2015. The total proceeds from the PIK facility have been used to prepay all outstanding principal of the PIK notes as of May 29, 2007. The interest rate of the PIK facility is EURIBOR plus a margin of 6%. After March 31, 2008, this margin may be retroactively (to the beginning of the relevant interest period) increased by a ratchet margin of 1% if the ratio of all net (external) borrowings to EBITDA of the Company is above certain thresholds at the end of a six-month 108 interest period. As a consequence, the margin increased to 7% as from December 3, 2009. Interest is payable semi-annually in arrears and will be payable, at the Company’s option: in cash or through an addition to the principal amount of the PIK facility. Shareholders’ loans The Company has received €415 million plus an additional €47.5 million under an intra-group loan from Truvo Parent Corp., the parent company of the Company, which is subordinated to the senior facilities, the senior in € thousands Maturity Interest date rate (in %) notes and the PIK facility. Such intra-group loans mirror the terms of an original shareholder note issued by Truvo Parent Corp., as borrower on which all interest is rolledup. Therefore, such intra-group loans will accrete at a rate of 10% per annum, compounded annually on each anniversary. The maturity date of such intra-group loans is 2104. The funds received by the Company have been loaned to other group companies in various amounts, in each case pursuant to an intra-group loan mirroring key terms of the original shareholder note (with the exception of the principal amount of the original shareholder note). Within a year Exceeding Total 1-5 years 5 years 2008 Senior bank facilities Term B facility 1 31-05-2014 5.40% - - 648,000 648,000 Term B facility 2 31-05-2014 5.40% - - 287,000 287,000 Revolving credit facility 30-11-2013 0.00% - - - Total senior bank facilities - - - 935,000 935,000 Interest 51,217 204,965 21,188 277,370 Total senior bank facilities including interest 51,217 204,965 956,188 1,212,370 Senior euro notes 01-12-2014 8.50% - - 395,000 395,000 Senior dollar notes 01-12-2014 8.38% - - 143,160 143,160 Total senior notes - - 538,160 538,160 Interest 45,565 182,259 42,400 270,224 Total senior notes including interest 45,565 182,259 580,560 808,384 PIK facility - - 152,667 152,667 Interest 15,796 78,949 51,471 146,216 Total PIK facility including interest 15,796 78,949 204,138 298,883 Shareholders' loans 29-11-2015 29-11-2104 9.86% - - 681,934 681,934 Interest 10.00% 68,193 348,134 6,364,890,457 6,365,306,784 Total shareholders' loans including interest 68,193 348,134 6,365,572,391 6,365,988,718 Financial liabilities gross - - 2,307,761 2,307,761 Interest 180,771 814,307 6,365,005,516 6,366,000,594 Financial liabilities including interest 180,771 814,307 6,367,313,277 6,368,308,355 Transaction costs (2,662) Financial liabilities 178,109 (12,699) 801,608 (2,875) 6,367,310,402 (18,236) 6,368,290,119 24. Derivative financial instruments instruments include interest rate risk and currency risk. The Company’s principal financial instruments consist of bank loans, notes and shareholders’ loans. The Company also utilises trade receivables and trade payables in the normal course of business. The main purpose of these financial instruments is to provide adequate financing for our operating activities and to optimise cash management. In principal, we only employ basic contracts, that is, without options, embedded or otherwise. In addition, it is our policy not to trade in financial instruments. Risk management policy After December 1, 2009 we do not hold any derivative financial instruments anymore and as a consequence no fair value hierarchy has to be included. The main risks arising from the Company’s financial The Company’s policy regarding market risk consists of the following: • monitoring on a regular basis the activities and the level and value of the current market risk exposures; and • evaluation of the credit quality of counterparties to minimise the risk of non-performance. Exposure to market risks Fluctuations in the price or availability of paper could materially adversely affect the Company The group is dependent upon suppliers for all of its raw 109 material needs and, therefore, is subject to price increases and delays in receiving supplies of such raw materials. Significant increases in paper prices may have a material adverse effect on the Company’s results of operations. Long-term agreements for most of paper needs reduce partially the risk of price fluctuations and supplier shortage. The Company is exposed to country risk Operating results, cash flows and financial condition may be affected as a result of possible political, economic and regulatory conditions in South Africa and Puerto Rico such as high inflation and interest rates, political instability and a difficult regulatory environment. The Company is exposed to credit risk We are geographically diversified with revenues and EBITDA contributions coming from six countries (Belgium, Ireland, Romania, Portugal, South Africa and Puerto Rico) in different stages of development and with different economic profiles. Our international presence provides diversification and the ability to leverage our know-how across various countries and development cycles. The group invoices and collects revenues directly from its customers except for Páginas Amarelas invoicing almost all its customers indirectly via Portugal Telecom. Portugal Telecom generally passes on the collection risk of outstanding invoices under a set-off mechanism. In the ordinary course of our business, we extend credit to small- and medium-sized businesses to purchase advertising and listings. SME tend to have fewer financial resources and higher financial failure rates than large businesses. We believe these limitations cause some customers in any given year not to pay for their purchases promptly or at all. In addition, full collection of late payments can take an extended period of time and consume additional resources. Generally we provide for reserves in the amount of approximately 2% of our revenues in connection with bad debt collection. However, in 2009 we have provided 4.2%, which is significantly higher, in order to provide for the heightened risk of bad debt in the prevailing economic circumstances. The Company is exposed to transaction currency exchange risk Transaction risk is the risk from which the value of the transactions to be settled at a future date in a foreign currency will fluctuate relative to the functional currency of the subsidiaries. This risk exists to the extent production costs, including raw material purchases are incurred in currencies other than the local currency. Thus, if the value of the local currency depreciates with respect to the transaction currency, the relative cost of the production will increase. This exposure is minimal since a natural hedge exists, as operating units generate revenues and incur costs within the same country with minimal cross currency transactions. Further, the Company’s debt is denominated in the functional currency of the borrower. At December 31, 2009 and December 31, 2008, all the loans were held in Euros with the exception of the US Dollar 200.0 million senior notes fully hedged until December 1, 2009. Transaction risk is not hedged. The Company is exposed to interest rate risk The Company has defined interest rate risk as the risk that interest rate movements have a negative impact on its results. The Company’s objective is to protect its earnings from material adverse movements in interest rates by controlled management of interest rate structures in its borrowings. The Company does this through a mixture of fixed and floating rate debt. Exposure to changes in interest rates relates primarily to the Company’s debt obligations at floating interest rate risk. For example, a 0.125% increase in EURIBOR would have resulted in our interest expense increasing by approximately €1.3 million in 2009. In 2007 and 2008, the borrowers under the Senior Facility Agreement entered into interest rate swap contracts. During 2007 on average approximately 60% of the floating rate was hedged through these interest rate swaps and during 2008 approximately 80%. The hedges matured on November 28, 2008. The interest rate hedging strategy will be periodically reviewed and adjusted if and when required. The Company is exposed to translation currency exchange risk The reporting currency of the Company is the Euro. A portion of the Company’s assets, liabilities, revenues and costs are denominated in various currencies other than the Euro, including the Dollar and, with respect to Pagini Aurii, Romanian Leu. In addition, the share of result after tax of associates in South Africa and Puerto Rico are translated from the South African Rand and the US Dollar respectively to Euro and recorded in the consolidated statement of income. Liquidity risk The Company is highly leveraged and has significant debt service obligations. On December 31, 2009, the Company had €1,484.1 million of external indebtedness (including the PIK facility), of which: – €783.7 million is term indebtedness under the senior facilities; – €534.0 million of indebtedness under the senior notes; Translation risk is not hedged – €166.4 million of indebtedness under the PIK facility. In addition to currency translation risks related to the preparation of the consolidated financial statements, the Dollar business is also affected by exchange rate transaction risks to the extent the production costs, including raw material purchases, are incurred in currencies other than the Euro. Net cash interest-bearing debt as at December 31, 2009 amounted to €1,317.7 million (excluding the PIK facility). Another exchange rate risk exposure has been created by the $200.0 million senior notes. This exposure was fully hedged until December 1, 2009 and is currently not hedged. The revolving credit facility allows us to increase the debt by €50.0 million. Liquidity risk also arises from hedging instruments used to protect the statement of income against any adverse change in foreign exchange rates or interest rate yield curves. Financial instruments are dealt only with high-level credit rated banks. 110 exposure on the senior facilities and PIK facility due to the variable interest rate pricing. During 2008 on average 80% of the floating rate exposure was hedged through these interest rate swaps until November 28, and during 2007 approximately 60%. The interest rate hedging strategy will be periodically reviewed and adjusted if and when required. Interest rate risk hedging strategies Interest rate swaps and cross currency swaps are used to translate the floating interest rate debt to a fixed interest rate debt. They qualify as cash flow hedges. The Company’s exposure to changes in interest rates relates primarily to the debt obligations. The Company will not have any cash flow exposure due to rate changes on the senior notes because they bear interest at a fixed rate. However, the Company will have cash flow Derivatives mark-to-market valuations are provided by the respective financial institutions with which swaps were entered into. Fair value Positive Cash flow reserve - timing occurrence of the hedged cash flows Negative Within a year 1-5 years in € thousands Exceeding 5 years Total December 31, 2008 Interest rate swaps Cross currency swaps - (5,182) 1,658 - - 1,658 Cash flow hedges - (5,182) 1,658 - - 1,658 - - - - - - December 31, 2009 Cash flow hedges The cash flow hedges of the expected future interest expenses are assessed to be highly effective as the critical terms of the debts and the hedging instruments match. Net unrealised gains or losses are recognised in the cash flow hedge reserve. The following table details the movements in the cash flow hedge reserve over 2009 and 2008 (before deferred tax impacts): in € thousands 2009 2008 2007 At January 1 Gains/(losses) recognised in the consolidated statement of comprehensive income 1,657 9,044 9,293 (1,657) (7,387) At December 31 - 1,657 (249) 9,044 111 As at December 31, 2009 Statement of income Statement of financial position Category in accordance with IAS 39* Amounts recognised Nominal amount Amortised costs Fair value in equity Fee income and expense not included in Fair value the EIR Total interest income/ (expense) From subsequent measurement At fair value Currency translation Net gain/(loss) in € thousands Assets Cash and cash equivalents LaR 90,428 90,428 - 90,428 - - - - 1,633 Trade and other receivables LaR 82,765 82,765 - 82,765 - - - - 1,312 CFH - - - - - 10,959 - - 10,959 Derivative financial assets with a hedging relationship Liabilities Trade and aother payables FLaC 14,954 14,954 - 14,954 Senior bank facilities FLaC 783,710 777,136 - 478,063 (324) (253) - - - - - - - - - - - (45,564) - 4,200 (30,354) (33,151) Revolving credit facility FLaC - - - - Other long-term liabilities FLaC - - - - - Senior notes FLaC 533,960 528,260 - 60,476 - PIK facility FLaC 166,361 164,323 - 2,495 (13,553) - - (13,789) Shareholders' loans FLaC 750,128 750,128 - 750,128 - (68,193) - - (68,193) CFH - - - - - (10,637) - (90) (42,258) Derivative financial assets with a hedging relationship LaR Loans and receivables CFH Cash flow hedges FLaC Financial liabilities at amortised cost EIR Effective interest rate (16,086) (26,723) 112 As at December 31, 2008 Statement of income Statement of financial position Category in accordance with IAS 39* Amounts recognised Nominal amount Amortised costs Fair value in equity Fee income and expense not included in Fair value the EIR Total interest income/ (expense) From subsequent measurement At fair value Currency translation Net gain/(loss) in € thousands Assets Cash and cash equivalents LaR 230,148 230,148 - 230,148 - - - - 4,202 Trade and other receivables LaR 106,235 106,235 - 106,235 - - - - 2,512 CFH - - - - - 26,125 - - 26,125 Derivative financial assets with a hedging relationship Liabilities Trade and aother payables FLaC 15,651 15,651 - 15,651 Senior bank facilities FLaC 935,000 925,630 - 397,375 (150) (254) - - - - - (63,844) - - - (67) - - - (62,482) - Revolving credit facility FLaC - - - - Other long-term liabilities FLaC - - - - Senior notes FLaC 538,160 531,567 - 176,848 (17) (44,952) - PIK facility FLaC 152,667 150,394 - 8,397 (20) (15,549) - - (15,762) Shareholders' loans FLaC 681,934 681,934 - 681,934 - (61,994) - - (61,994) CFH 5,182 5,182 - - (20,554) 7,300 - (27,394) - (7,300) (53,072) Derivative financial assets with a hedging relationship LaR Loans and receivables CFH Cash flow hedges FLaC Financial liabilities at amortised cost EIR Effective interest rate (5,182) 113 Additional disclosures The fair values of the senior bank loans, the senior notes and the PIK facility are based on the market quotations as at December 31, 2009 and December 31, 2008. The fair values of the other long-term liabilities and shareholders’ loans are assumed to be equal to the carrying value as the interest fluctuations does not have a material impact and there is no market, where these are regularly traded. In calculating the fair value, the accrued interest on the current coupon has not been taken into account, because accrued interest is reflected under current liabilities. The carrying value of cash and cash equivalents, trade and other receivables and trade and other payables approximate their fair value, as they are short-term maturities. The net interest income on derivatives qualified as cash flow hedges was €0.3 million and €5.6 million for 2009 and 2008, respectively. Defaults and breaches As at December 31, 2009 and 2008, there has been no default or breaches of loan agreement terms. But our ability to make payments on and to refinance our debt and to fund working capital and capital expenditure depends on our future operating performance and ability to generate sufficient cash inflows. This depends, to some extent, on general economic, financial, competitive, market, legislative, regulatory and other factors, many of which are beyond our control, as well as the other factors discussed in “Risk factors”, included elsewhere in this annual report. We cannot assure you that our business will generate sufficient cash flows from operating activities or that future debt and equity financing will be available to us in an amount sufficient to enable us to pay our debt when due, including the notes, or to fund our other liquidity needs. However, we performed a stress test on our financial forecasts to determine the available liquidity. Based on this test we concluded that the cash flows from operating activities generated by our business together with the already available cash is sufficient to fund our liquidity needs for the coming year. Please see the section entitled “Operating and financial review and prospects” for a discussion of our cash flows and liquidity. If our future cash flows from operating activities and other capital resources (including borrowings under the revolving credit facility under the senior facilities) are insufficient to pay our obligations as they mature or to fund our liquidity needs, we may be forced to: • reduce or delay our business activities, capital expenditure and research and development; • sell assets; • obtain additional debt or equity capital; or • refinance all or a portion of our debt, including the senior notes, on or before maturity. We cannot assure you that we would be able to accomplish any of these alternatives on a timely basis or on satisfactory terms, if at all. In addition, the terms of our debt, including the senior notes, the PIK facility and the senior facilities, limit, and any future debt may limit, our ability to pursue any of these alternatives. 25. Provisions Provisions consist of the following: in € thousands 2009 2008 Pensions 5,227 12,244 Provision for early retirement and other post-employment benefit plans 9,849 10,283 Pension and other post-employment benefit plans 15,076 22,527 Provision for tax exposures 12,594 12,968 Restructuring 558 151 2,776 4,696 Other provisions 15,928 17,815 Total provisions 31,004 40,342 635 1,297 30,369 39,045 Other Current provisions Non-current provisions Pensions and other post-employment benefit plans The Company has defined benefit pension plans for its employees in Belgium, The Netherlands and Ireland and a defined contribution plan for employees in Belgium. The Company has also set up a provision for the Belgian early retirement plan, which is in substance a post-employment benefit and not a termination benefit. The following tables summarise the components of net benefit expense recognised in the consolidated statement of income and the funded status and amounts recognised 114 in the statement of financial position for the respective plans. in € thousands Current service cost Other non-operating costs Interest cost on benefit obligation Expected return on plan assets Net benefit expense Personnel costs Other non-operating costs Financial expense Financial income Consolidated statement of income in € thousands Current service cost Other non-operating costs Interest cost on benefit obligation Expected return on plan assets Total 2008 Total 2009 Belgium Ireland 2,245 520 3,839 (2,757) 1,749 520 2,683 (1,538) 496 1,156 (1,219) 3,847 3,414 2,245 520 3,839 (2,757) 1,749 520 2,683 (1,538) 3,847 3,414 433 Belgium The Netherlands Ireland 1,070 1,202 (1,514) 433 496 1,156 (1,219) 3,134 537 4,516 (4,129) 1,741 537 2,696 (1,935) 323 618 (680) 4,058 3,039 261 3,134 537 4,516 (4,129) 1,741 537 2,696 (1,935) 323 618 (680) Consolidated statement of income 4,058 3,039 261 758 in € thousands Total 2007 Belgium The Netherlands Ireland 714 1,039 (1,448) Net benefit expense Personnel costs Other non-operating costs Financial expense Financial income Current service cost Interest cost on benefit obligation Expected return on plan assets Net benefit expense Personnel costs Financial expense Financial income Discontinued operations Consolidated statement of income 6,479 7,619 (8,187) 2,602 2,383 (2,084) 3,163 4,197 (4,655) 5,911 2,901 2,705 3,751 4,003 (4,176) 2,333 2,602 2,383 (2,084) - 435 581 (644) 2,333 5,911 2,901 2,705 758 1,070 1,202 (1,514) 305 714 1,039 (1,448) 305 115 Total Belgium The Netherlands Ireland At December 31, 2007 16,997 17,731 (438) (296) Net benefit expense Contributions by employer Benefits paid directly by the Company Income/(expense) charged to the consolidated statement of comprehensive income 4,058 (3,471) (1,006) 3,039 (2,003) (1,006) 261 (324) - 758 (1,144) - 6,102 (153) 3,222 - 654 (153) 2,226 - in € thousands Reconciliation of the defined benefit liability/(assets) Discontinued activities At December 31, 2008 22,527 20,983 - 1,544 Net benefit expense Contributions by employer Benefits paid directly by the Company Income/(expense) charged to the consolidated statement of comprehensive income 3,847 (4,713) (986) 3,414 (3,672) (986) - 433 (1,041) - (5,599) (3,595) - (2,004) At December 31, 2009 15,076 16,144 - (1,068) Starting January 1, 2009, Truvo accommodated the pension scheme of the (after the sale of the Dutch operations remaining) Dutch employees in the industry pension fund PGB (Pensioenfonds voor de Grafische Bedrijven). This is a collective average pay plan for employees, employed by several employers, which fund is treated administratively as if it is a defined contribution plan. Based on the agreement, the associated entities do not have any obligation to make up possible deficits. The participating entities also do not have rights on any possible surplus of the pension fund assets. The industry pension fund is not able to provide us with all necessary information to include the pension liabilities as defined benefit obligations, based on the IFRS guidelines. Therefore the pension plan has been recognised in the financial statements as a defined contribution plan. Total 2009 Belgium Ireland 68,166 (53,090) 47,107 (30,963) 21,059 (22,127) Actuarial (gains)/losses recognised in the statement of comprehensive income Unrecognised past service costs 15,076 16,144 (1,068) - - - Benefit (asset)/liability 15,076 in € thousands Defined benefit obligation Fair value of plan assets (1) 16,144 (1,068) Does not include the discontinued operations. in € thousands Defined benefit obligation Fair value of plan assets Total 2008 (1) Belgium The Netherlands Ireland 66,147 (43,620) 46,671 (25,688) - 19,476 (17,932) Actuarial (gains)/losses recognised in the statement of comprehensive income Unrecognised past service costs 22,527 20,983 - 1,544 - - - - Benefit (asset)/liability 22,527 20,983 - 1,544 116 The changes in the present value of the defined benefit obligation were as follows: Total Belgium The Netherlands Ireland 82,072 51,290 8,726 22,056 3,671 4,516 608 (10,451) (4,987) (9,282) 2,278 2,696 (5,045) (4,548) - 323 618 159 (516) (28) (9,282) 1,070 1,202 449 (4,890) (411) - Defined benefit obligation at December 31, 2008 66,147 46,671 - 19,476 Company current service costs Interest costs Employee contribution Actuarial (gains)/losses Benefits paid directly by the Company 2,765 3,839 434 (706) (4,313) 2,269 2,683 (600) (3,916) - Defined benefit obligation at December 31, 2009 68,166 47,107 - in € thousands Defined benefit obligation at December 31, 2007 Company current service costs Interest costs Employee contribution Actuarial (gains)/losses Benefits paid directly by the Company Discontinued operations 496 1,156 434 (106) (397) 21,059 The changes in the fair value of plan assets were as follows: Total Belgium The Netherlands Ireland 65,075 33,559 9,164 22,352 (12,425) 3,471 608 (3,980) (9,129) (6,333) 2,003 (3,541) - (490) 324 159 (28) (9,129) (5,602) 1,144 449 (411) - Fair value of plan assets at December 31, 2008 43,620 25,688 - 17,932 Expected return on plan assets Contributions by employer Employee contribution Benefits paid 7,648 4,715 434 (3,327) 4,531 3,674 (2,930) - Fair value of plan assets at December 31, 2009 53,090 30,963 - in € thousands Fair value of plan assets at December 31, 2007 Expected return on plan assets Contributions by employer Employee contribution Benefits paid Discontinued operations The Company expects to contribute €5,155 to its defined benefit pension plans in 2010. 3,117 1,041 434 (397) 22,127 The major categories of plan assets as a percentage of the fair value of total plan assets are as follows: 117 2009 Belgium Ireland 44.2% 46.2% 3.2% 6.4% 65.9% 25.0% 2.7% 6.4% Belgium The Netherlands Ireland 37.9% 51.5% 2.5% 8.1% 32.0% 68.0% 0.0% 0.0% 63.0% 30.7% 5.1% 1.2% Equity securities Debt securities Real estate Other 2008 Equity securities Debt securities Real estate Other There are neither financial instruments of the Company nor property occupied by the reporting Company in the pension plan assets. The overall expected rate of return on assets is determined based on the market expectations prevailing on that date, applicable to the period over which the obligation is to be settled. The principal assumptions used in determining pension obligations for the Company’s plans are shown below: Discount rate: Belgium (1) The Netherlands Ireland Expected rate of return on assets: Belgium (1) The Netherlands Ireland Future salary increases: Belgium (1) The Netherlands Ireland Future pension increases: Belgium (1) The Netherlands Ireland (1) 2009 2008 5.4% n/a 6.0% 6.0% 6.0% 6.0% 5.9% n/a 6.6% 5.9% 5.8% 6.6% 2.3% n/a 2.5% 3.0% 3.0% 4.3% 0.0% n/a 1.5% 0.0% 2.0% 1.5% Does not include the discontinued operations. Other provisions The other provisions can be analysed as follows: Provision for tax exposures Under the existing accounting policies the Company has established liabilities for possible assessments by tax authorities resulting from known corporate income tax exposures. Such amounts represent reasonable provisions for corporate income taxes ultimately to be paid. The amount recognised for these income tax uncertainties may be adjusted as more information become available in future periods. continuing workforce reduction programs in our sales forces (2009) and the back office functions (2008) in line with our best practices implementation on cost reduction initiatives. Other The Company has agreed to provide certain additional post-employment healthcare benefits to senior employees in the United States and some employees in Belgium. These benefits are unfunded. The Company has also provided costs related to the social security charges and taxes related to the Belgium pension funds. Restructuring The personnel restructuring costs mainly relate to the 118 in € thousands Provision for tax exposures Restructuring Other Total 47,972 (6) (38,354) 3,356 1,600 6,798 (8,247) - 4,083 2,292 (210) (1,763) (1,967) 2,261 53,655 9,084 (210) (40,117) (10,214) 5,617 At December 31, 2007 Arising during the year Fair value adjustment Unused amounts reversed Utilised Revaluation and other At December 31, 2008 12,968 151 4,696 17,815 Current 2008 Non-current 2008 12,968 151 - 1,146 3,550 1,297 16,518 At December 31, 2008 Arising during the year Arising during the year - discontinued operations Fair value adjustment Unused amounts reversed Utilised Revaluation and other 12,968 901 151 10,609 4,696 (327) 17,815 11,183 7,928 (8,746) (457) (409) (9,988) 195 (699) (983) 89 7,928 (699) (9,155) (10,971) (173) At December 31, 2009 12,594 558 2,776 15,928 Current 2009 Non-current 2009 12,594 558 - 77 2,699 635 15,293 26. Other long-term liabilities The other long-term liabilities consist of the following: in € thousands Acquisition costs Publishing rights eircom contract Other long-term payables Total liabilities Less: current portion included in other current liabilities Total other long-term liabilities In June 2006, Truvo Ireland Ltd., a wholly owned subsidiary of the Company, entered into an exclusive agreement with eircom, the incumbent Irish telephone operator, under which it secured the rights to publish 2009 2008 972 1,137 3,500 4,200 69 - 4,541 5,337 959 865 3,582 4,472 certain directories and databases as well as providing business advertising services in the Republic of Ireland through 2013. The initial consideration was payable in three instalments (2007 and 2008). 119 27. Trade and other payables in € thousands 2009 2008 Trade payables 4,683 7,759 Payables to joint ventures 3,980 1,317 Payable to shareholders 5,698 5,759 Other payables 6 Invoices to be received Total trade and other payables Terms and conditions of the above mentioned liabilities: • Trade payables are non-interest bearing and are normally settled on 60-day terms. • - 587 816 14,954 15,651 For terms and conditions relating to related parties, refer to note 30 “Related parties”. 28. Other current liabilities in € thousands 2009 2008 Personnel costs 19,158 17,400 Deferred revenues 35,838 37,950 6,651 10,967 Interest payable to third parties Provision for allowances 761 1,364 Other taxes and social premiums 587 4,802 Other current liabilities 13,110 13,058 Total other current liabilities 76,105 85,541 29. Commitments and contingencies Legal proceedings and contingencies We are involved in a number of legal proceedings and commercial disputes, the following of which is substantial in nature and may potentially adversely affect our business. • Van Remmerden Beheer B.V. and its subsidiary Just Voice B.V. have started a summary proceeding against Truvo Nederland claiming approximately €3.7 million for breach of contract. Truvo Nederland entered into a data license agreement with Van Remmerden Beheer B.V. for the Gouden Gids database and a memorandum of understanding with Just Voice B.V. of voice automated directory services. The data license agreement is conditioned upon the signing of a call option agreement and the memorandum of understanding has a non-binding clause, which says that parties are free until an agreement has been negotiated and duly signed. Truvo Nederland won the summary proceedings. Subsequently, Van Remmerden Beheer B.V. and Just Voice B.V. started a full proceeding and another summary proceeding that Truvo Nederland initially lost but won in appeal in 2006. The proceedings continued through 2007. In 2008 in the case on the merits Truvo Nederland won the Van Remmerden Beheer B.V. case but was found liable towards Just Voice B.V. The amount of damages however was not set by the Court but was instead referred to separate proceedings. The proceedings commenced in 2009. Truvo Nederland has filed an appeal regarding the license issue in the Just Voice B.V. / Van Remmerden Beheer B.V. case and on the case of the merits, an appeal was submitted to the High Court. We believe that no other proceedings that we are involved in as part of our business activities, either individually or in the aggregate, are likely to have a material adverse effect on our business, financial condition or results of operations. Lease and other commitments The Company has entered into operating leases with respect to real estate facilities, computers and other equipment used in the conduct of its business. Such leases expire at various dates and may include renewals and escalations. Rental and lease expenses under these operational leases for each of the years ended December 31, 2009 and 2008 were €10,007 and €11,311, respectively. At December 31, 2009, the approximate minimum annual rental expense for real estate, computer and other equipment that have remaining non-cancellable terms in excess of one year, net of sublease rentals, was as follows: 120 in € thousands 2009 2010 9,026 2011 7,190 2012 5,892 2013 2,997 2014 2,687 Thereafter 9,610 37,402 Supplemental indenture agreement The Company has entered into a supplemental indenture among the Company, Truvo Subsidiary Corp., Truvo Belgium Comm. V, Truvo Services & Technology B.V., and Truvo Corporate CVBA, among others, whereby it agrees to become a parent guarantor and to unconditionally guarantee all of Truvo Subsidiary Corp.’s obligations under the senior notes. constituting a fraudulent conveyance under applicable law or otherwise to reflect limitations under applicable law. Securities Senior Facility Agreement Obligations under the Senior Facility Agreement have the benefit of first ranking security as follows: • Truvo Subsidiary Corp. grants a pledge of 65% of its shares in Truvo Acquisition Corp., a lien in respect of all personal property (excluding shares in group companies) inclusive (but on a second ranking basis as regards among others the Truvo Proceeds Loan) of any intercompany loans; • Truvo Acquisition Corp. grants a pledge of 65% of its shares in Truvo USA, Inc., a lien in respect of all personal property (excluding shares in group companies) inclusive of all intercompany loans and its bank accounts; • Truvo USA, Inc. grants certain security in respect of all personal property (excluding shares in group companies); security over all intercompany loans, certain security over its intellectual property, its bank accounts, and a pledge of 65% of its shares in Truvo Belgium Comm. V; • Truvo Corporate CVBA grants certain security over its bank accounts, its receivables (including intercompany loans and insurance claims), and on certain other business assets; • Truvo Belgium Comm. V grants certain security over its bank accounts, its receivables (including intercompany loans and insurance claims), its intellectual property rights and on certain other business assets and 65% of the shares in Truvo Services & Technology B.V.; • Truvo Services & Technology B.V. grants a pledge of 65% of the shares in Truvo Dutch Holdings B.V. and over its shares in Truvo Curaçao N.V., certain security over its bank accounts, its receivables (including intercompany loans and insurance claims), and on certain other movables; • Truvo Dutch Holdings B.V. grants a pledge over its shares in Truvo Nederland Holdings B.V. and Truvo Ireland Holdings B.V. and certain security over its bank accounts and its receivables (including intercompany loans and insurance claims); • Truvo Nederland Holdings B.V. grants a pledge over its shares in Truvo Nederland B.V.; Guarantees Senior bank facilities Truvo Acquisition Corp., Truvo Belgium Comm. V, Truvo Curaçao N.V., Truvo Services & Technology B.V., Truvo Corporate CVBA, Truvo Dutch Holdings B.V., Truvo Nederland Holdings B.V., Truvo Ireland Holdings B.V., Truvo Nederland B.V., Truvo Ireland Ltd. and Truvo USA, Inc. are guarantors under the Senior Facility Agreement. Each guarantor, subject to certain limitations set out in the Senior Facility Agreement, irrevocably and unconditionally jointly and severally guarantees to each lender the performance of each other obligor’s obligations thereunder and indemnifies each lender immediately on demand against any cost, loss or liability suffered by that lender if any payment obligation thereunder is or becomes unenforceable, invalid or illegal. The amount of the cost, loss or liability shall be equal to the amount, which that lender would otherwise have been entitled to recover. Such guarantee is a continuing guarantee and will extend to the ultimate balance of sums payable by any obligor under its obligations thereunder, regardless of any intermediate payment or discharge in whole or in part. However, to comply with local laws, the obligations of each U.S., Dutch, Dutch Antilles, Belgian and Irish guarantor are subject to limitations under local laws as specified in the Senior Facility Agreement. Senior Notes The senior notes are guaranteed, subject to certain limits imposed by local law, on a senior subordinated basis (the “subsidiary guarantees”) by the following subsidiaries of Truvo Subsidiary Corp. (together, the “subsidiary guarantors”): Truvo Acquisition Corp., Truvo USA, Inc., Truvo Belgium Comm. V, Truvo Services & Technology B.V., and Truvo Corporate CVBA. The subsidiary guarantees given by the subsidiary guarantors may be released in certain circumstances, including upon the sale of a subsidiary guarantor, if certain conditions are met. The obligations of each of the subsidiary guarantors are limited as necessary under the respective guarantee to prevent such guarantee 121 • Truvo Ireland Holdings B.V. grants a pledge over its shares in Truvo Ireland Ltd. and certain security over its bank accounts; • Truvo Curaçao N.V. grants certain security over its intercompany loans and its bank accounts; • Truvo Nederland B.V. grants certain security over its bank accounts and certain IP; and • Truvo Ireland Ltd. grants certain security over all of its properties and assets (including real properties, plant and equipment areas and other securities (other than shares in group companies), intellectual property rights, receivables and bank accounts). Senior notes The senior notes are secured by a second-ranking pledge of certain shares of Truvo Acquisition Corp. and a firstranking pledge of certain of Truvo Subsidiary Corp.’s assets. The subsidiary guarantee of Truvo Acquisition Corp. is secured by a second-ranking pledge of certain assets of Truvo and Truvo Acquisition Corp. The subsidiary guarantee of Truvo is secured by a second-ranking pledge of certain assets of Truvo Belgium Comm. V and Truvo. The security interests in favour of the senior notes and the subsidiary guarantees of Truvo and Truvo Acquisition Corp. are subject to release under certain circumstances. In addition, in the event any of Truvo Acquisition Corp, Truvo or Truvo Belgium Comm. V is sold pursuant to an enforcement action, any shares in such companies not subject to the respective pledge arrangements must also be sold to the prospective purchaser of Truvo Acquisition Corp., Truvo or Truvo Belgium Comm. V. Off-balance sheet arrangements Pursuant to the agreement between Truvo USA, Inc. and Portugal Telecom establishing Páginas Amarelas, if the profit for the year of Páginas Amarelas falls below 8% of its net sales attributable to insertions and advertising, Truvo will contribute an amount equal to approximately 22% of the shortfall up to a maximum of 5% of annual net sales attributable to insertions and advertising in that year and Portugal Telecom will contribute an amount equal to approximately 78% of the shortfall up to a maximum of 18% of the annual net sales attributable to insertions and advertising. If these contributions are not sufficient, both parties will be required to make additional contributions to support Páginas Amarelas’ profit, such additional support being an amount of not more than 5% and 18% (never exceeding the fees the joint venture partners would have received in any given year), respectively of Páginas Amarelas’ net sales attributable to insertions and advertising. Long-term purchase contracts To reduce risks, the Company has concluded long-term agreements for most of its paper needs as from 2006. 30. Related parties The financial statements include the financial statements of Truvo and the subsidiaries listed in the following table: Related parties % equity interest Name Country of incorporation 2009 2008 Truvo Intermediate LLC USA 100.0% 100.0% Truvo Subsidiary Corp. USA 100.0% 100.0% Truvo Acquisition Corp. USA 100.0% 100.0% Truvo USA, Inc. USA 100.0% 100.0% Truvo Information Holdings LLC USA 100.0% 100.0% Truvo Media Holdings LLC USA 100.0% 100.0% Truvo Curaçao N.V. The Netherlands Antilles 100.0% 100.0% Truvo Corporate CVBA Belgium 100.0% 100.0% Truvo Belgium Comm. V Belgium 100.0% 100.0% Truvo Dutch Holdings B.V. The Netherlands 100.0% 100.0% Truvo Services & Technology B.V. The Netherlands 100.0% (1) Truvo Services B.V. The Netherlands (1) 100.0% Truvo Technology B.V. The Netherlands (1) 100.0% Truvo Nederland B.V. The Netherlands 100.0% (2) 100.0% (2) Directory Systems Europe B.V. The Netherlands 100.0% 100.0% Truvo Nederland Holdings B.V. The Netherlands 100.0% 100.0% Truvo Ireland Holdings B.V. The Netherlands 100.0% 100.0% Truvo Portugal Holdings B.V. The Netherlands 100.0% 100.0% 122 Related parties % equity interest Name Country of incorporation 2009 2008 YelloYello B.V. The Netherlands 100.0% 100.0% Truvo Ireland Ltd. Ireland 100.0% 100.0% Yellow Pages Ltd. (dormant) Ireland 100.0% 100.0% WD Servicios Técnicos Desenvolvimento Lda Portugal 100.0% 100.0% Truvo Technologies SRL Romania 100.0% 100.0% Pagini Aurii S.A. Romania 99.2% 99.2% Truvo Services South Africa (Pty) Ltd. South Africa 100.0% 100.0% The Company holds investments in the following associated companies, which are accounted for under the equity method: Company Country Páginas Amarelas S.A. Portugal 75.0% % of capital held 75.0% Axesa Servicios de Información, Inc. Puerto Rico 40.0% 40.0% Axesa Servicios de Información, Inc., S. en C. Puerto Rico 40.0% 40.0% Trudon (Pty) Ltd. South Africa 35.1% (3) 35.1% (3) (1) As at January 1, 2009 Truvo Services B.V. and Truvo Technology B.V. merged. The name of the new company is Truvo Services & Technology B.V. In 2008, as a result of a demerger, assets and liabilities of the operations of Truvo Nederland B.V. were transferred to a new entity, Gouden Gids B.V., which entity was sold. (3) Economic interest through Truvo Services South Africa (Pty) Ltd. 33.3% till July 31, 2007. (2) The following table provides the total amount of transactions, which have been entered into with related parties for the relevant financial year (for information in € thousands regarding outstanding balances at December 31, 2009 and 2008, refer to note 18 “Trade and other receivables” and note 27 “Trade and other payables”: Purchases Amounts Sales to from owed by Amounts owed to related parties related parties related parties related parties Entity with significant influence over the group 2009 2008 138 3,547 1,860 6,802 6,612 5,698 5,759 Discontinued operations 2009 2008 917 18 - - Associates 2009 2008 5,845 6,020 3,966 - 339 791 - Joint ventures 2009 2008 6,957 8,269 - 1,125 3,181 3,980 1,317 123 Loans to/from related parties can be summarised as follows: in € thousands Interest received Amounts owed Amounts owed to Interest paid by related parties related parties Entity with significant influence over the group 2009 2008 23 30 68,210 61,994 3,900 3,024 750,128 681,934 Discontinued operations 2009 2008 307 - - - Terms and conditions of transactions with related parties The sales to and purchases from related parties are made at normal market prices. Outstanding balances at the year-end are unsecured, interest free and settlement occurs in cash. There have been no guarantees provided or received for any related party receivables or payables. For the year ended December 31, 2009, the group has not recorded any impairment of receivables relating to amounts owed by related parties (2008: €nil). This assessment is undertaken each financial year through examining the financial position of the related party and the market in which the related party operates. The compensation of key management personnel of the Company (seven (2008: seven and 2007: six) employees) is as follows: in € thousands 2009 2008 2007 Short-term employee benefits 2,198 2,324 2,802 Post-employment pension and medical benefits 224 282 155 Termination benefits 295 275 - 2,717 2,881 2,957 7 7 6 Total compensation paid to key management personnel Number of employees Management incentive scheme In October 2009, the Board of Truvo Luxembourg S.à r.l, our ultimate holding company, approved a new incentive arrangement for selected senior managers. This scheme contains a component related to the selected managers being remunerated for performing to expectations and remaining in service until September 2012, and a further component which serves to double any amounts earned as a result of the annual incentive schemes in the period 2009 to 2012, again on the condition that the manager is still in service in September 2012. This scheme has resulted in a charge to the statement of income of €3.1m in the year-ending December 31, 2009. 31. Guarantor financial information The senior notes are guaranteed, subject to certain limits imposed by local law, on a senior subordinated basis by the following subsidiaries of Truvo Subsidiary Corp. (together, the “subsidiary guarantors”): Truvo Acquisition Corp., Truvo USA, Inc., Truvo Belgium Comm. V, Truvo Services & Technology B.V., and Truvo Corporate CVBA. The following supplemental information is showing total assets, revenues and EBITDA, for each of the subsidiary guarantors on an unconsolidated basis indicating amounts that would be eliminated in the consolidated financial statements: 2009 in € thousands Truvo Acquisition Corp. Truvo USA Inc. Truvo Belgium Comm. V Truvo Services & Technology B.V. Truvo Corporate CVBA Total assets Revenues 162,160 726 45,806 - EBITDA (18) (46) 489,150 204,343 85,014 46,624 7,257 895 8,760 22,887 5,594 124 2008 Total assets Revenues 556,086 56 4 64,616 - 1,169 Truvo Belgium Comm. V 533,103 238,807 126,212 Truvo Services B.V. 349,764 4,803 533 Truvo Technology B.V. 7,707 3,659 240 Truvo Corporate CVBA 13,234 14,885 5,052 Total assets Revenues EBITDA in € thousands Truvo Acquisition Corp. Truvo USA, Inc. EBITDA 2007 in € thousands Truvo Acquisition Corp. 1,638,531 - (203) Truvo USA, Inc. 481,206 - (278) Truvo Belgium Comm. V 981,778 256,169 127,368 Truvo Services B.V. 658,356 10,015 1,433 Truvo Technology B.V. 8,562 4,078 575 Truvo Corporate CVBA 7,638 16,108 4,338 32. Events after the reporting period There are no events after the reporting period – ending December 31, 2009 - to mention. 125 Auditor’s Report INDEPENDENT AUDITOR’S REPORT TO THE GENERAL MEETING OF SHAREHOLDERS OF TRUVO INTERMEDIATE LLC ON THE CONSOLIDATED FINANCIAL STATEMENTS FOR THE YEAR ENDED DECEMBER 31, 2009 In accordance with the legal requirements, we report to you on the performance of our mandate as independent auditor. This report contains our opinion on the consolidated financial statements as well as the required additional comments and information. Disclaimer of opinion We have audited the consolidated financial statements of Truvo Intermediate LLC and its subsidiaries (collectively referred to as ‘the Group’) for the year ended December 31, 2009, prepared in accordance with International Financial Reporting Standards (IFRS) as adopted by the European Union, and with the legal and regulatory requirements applicable in Belgium. These consolidated financial statements comprise the consolidated balance sheet as at December 31, 2009, and the consolidated statements of income, changes in equity and cash flows for the year then ended, as well as the summary of significant accounting policies and other explanatory notes. The consolidated balance sheet shows total assets of € 870,635 thousands and the consolidated statement of income shows a loss for the year, share of the Group, of € 396,351 thousands. Responsibility of the board of directors for the preparation and fair presentation of the consolidated financial statements The board of directors is responsible for the preparation and fair presentation of the consolidated financial statements. This responsibility includes: designing, implementing and maintaining internal control relevant to the preparation and fair presentation of consolidated financial statements that are free of material misstatement, whether due to fraud or error; selecting and applying appropriate accounting policies; and making accounting estimates that are reasonable in the circumstances. and disclosures in the consolidated financial statements. The procedures selected depend on our judgment, including the assessment of the risks of material misstatement of the consolidated financial statements, whether due to fraud or error. In making those risk assessments, we have considered internal control relevant to the Group’s preparation and fair presentation of the consolidated financial statements in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Group's internal control. We have evaluated the appropriateness of accounting policies used, the reasonableness of significant accounting estimates made by the Group and the presentation of the consolidated financial statements, taken as a whole. Finally, we have obtained from the board of directors and the Group’s officials the explanations and information necessary for executing our audit procedures. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. As indicated in note 2.2 to the financial statements, the Group is showing a significant deficit on its retained earnings as of December 31, 2009. Note 2.2 identifies that management is currently investigating possible measures to remediate this negative equity situation. The going-concern of the Group depends on the outcome of the debt restructuring negotiations with its stakeholders. The outcome of these negotiations creates a fundamental uncertainty on the relevance of the financial statements and on the going-concern of the Group. Opinion In view of this significant uncertainty as described in the previous paragraph, we are unable to express an opinion on the fact that the financial statements for the year ended December 31, 2009 give a fair and true view of the Group’s financial position as at December 31, 2009 and of the results of its operations and its cash flows in accordance with IFRS as adopted by the European Union, and with the legal and regulatory requirements applicable in Belgium. Antwerp, March 2, 2010 Responsibility of the independent auditor Ernst & Young Reviseurs d’Entreprises SCCRL Our responsibility is to express an opinion on these consolidated financial statements based on our audit. We conducted our audit in accordance with the legal requirements and the auditing standards applicable in Belgium, as issued by the Institute of Registered Auditors (Institut des Réviseurs d’Entreprises/Instituut van de Bedrijfsrevisoren). Those standards require that we plan and perform the audit to obtain reasonable assurance whether the financial statements are free of material misstatement. Independent auditor represented by Patrick Rottiers Partner 10PR0186 In accordance with these standards, we have performed procedures to obtain audit evidence about the amounts 126
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