Welcome to SITEL Portugal

Welcome to
SITEL
Portugal
2014
Experience shared.
Contents
Sitel Group
Our Clients
Our Sitel Awards
Portugal: 10 Reasons why you should join us in Lisbon
Lisbon Headquarters
Careers Opportunities
Recruitment & Selection Process
Human Resources Team
Documentation to sign a labor contract
Sitel Lisbon
Travel Arrangements
Accommodation
Health
Bank Account & Cost of Living
Transport in Portugal
Lisbon Metro Map
Leisure
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SITEL Group
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SITEL is a Multinational Contact Center Outsourcing Provider Company. This
BPO(Business Process Outsourcing) has been growing in Lisbon for the past 20 years
in a sustained and strategic way, developing projects in all EMEA region (Europe, Middle
East and Africa) and Brazil.
Many people
Many languages
Many locations
One SITEL
In Portugal we have at the moment a team of
850 associates, but the continuous growth of
business demands a constant increase of our
team.
We believe Portugal is one of the best places to
work, its contact center industry is one of the
fastest growing and better equipped in the world,
with
quality
results
demanding standards.
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that
match
the
most
Our Values
Do you believe in what you do?
Can you feel it?
Do you have what it takes?
How strong is your commitment?
These are the types of questions we encourage our 58,000 associates to ask themselves
every day. They are thinkers, doers, believers, achievers, leaders...
You can sum up the SITEL culture in three words:
Vision. Passion. Purpose.
These words are the heart of SITEL and embody everything we do.
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Our Values
The greatest potential for growth in any company is a unified
commitment to high corporate values. SITEL has defined a set of Values
that represent the foundation on which we strive to achieve in all of our
activities and interactions.
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Our clients
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Working with SITEL means working with prestigious,
worldwide brands. Our clients are leading companies who
are recognized globally for their high levels of customer
service and innovation.
It’s our mission to support their activities offering the same world-class levels of
service to their customers.
Expertise areas:
Technology
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Travel &
Leisure
Retail &
Consumer
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Financial
Services
Our SITEL Awards
PSG EMEA GCSO Outsourcing Mentor Q4 2011
APCC Best Awards Outsourcing 2011
Best Support Site Awards Q4 2012
Best Selling Site Awards Q4 2012
Gold TI & Electronica 2013
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PORTUGAL
10 reasons why
you
should join us in
Lisbon
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PORTUGAL
10 reasons why you
should join us in
Lisbon
1. CULTURE: It's one of the world's great historical cities, with characteristic and surprising sights,
cultural treasures and beautiful settings, that make it a paradise for walkers and photographers.
2. VALUE: It's one of Europe's best values - officially Western Europe's least expensive capital.
3. LOCATION: It's the most western European capital and just around a 2 hour flight from all the other
major European cities.
4. CLIMATE: Its mild climate makes it an ideal year-round destination. Even in winter, when most other
European cities are freezing, in Lisbon high temperatures rarely go below 10C (50F).
5. RESORT: It is the only European capital located so close to sandy beaches, enabling visitors to
combine culture with fun by the sea.
6. SIZE: It's a compact and intimate city, ideal for a longer work experience, with a lively café culture and a
nightlife that is one of the most vibrant in Europe.
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PORTUGAL
7. VARIETY: Its surroundings offer an incredible variety of tourist attractions, from fairytale palaces in one of
Europe's most romantic towns (Sintra), to surfing in Cascais or escaping to a natural park in Arrábida, to
dolphin-watching in Setúbal.
.
8. GATEWAY: It makes a perfect base to explore many of Portugal's most outstanding towns and villages,
from Évora to Óbidos
9. SAFETY: It's one of the safest European capitals, where serious
random violent crime is practically unheard of in this city.
10.
WELCOMING: It's a friendly city with a cosmopolitan
population, welcoming to all visitors and families with children, and
open to minorities and alternative lifestyles.
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Lisbon headquarters
SITEL Saldanha
SITEL Atlantic
Duque de Saldanha Square, No. 1
Atrium Saldanha Building,
3rd floor room i
1050-094 Lisbon
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D. João II Avenue
Central Office Building,
Lot. 1.17.03, 3rd floor
Parque das Nações
1990-084 Lisbon
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Career
Opportunities
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SITEL Portugal has a proven
record
of
investment
in
professional development and
career management.
We constantly look to promote people within our teams to fill in new
leadership positions. We have many different department which offer
different careers paths to suit every one's ambitions. For example ,
Quality, Training or Management positions.
We’re a very diverse team, where people
are
evaluated
based
on
their
performance.
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sitel.com
Recruitment & Selection Process
The selection process is typically composed of the next steps :
•
•
•
CV Screening - Pre-Selection Call - Profile Assessment
RH Interview - Project Assessment
Call simulation - Final Interview with Operation Manager
If you have a Friend looking for employment
that matches the Sitel quality profile, send
his/her´s CV in English to the HR Department
(careers.portugal@sitel.com), with details of
your name and employee number.
Bring a Friend to
work program will
provide you a
Bonus.
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Human
Resources
Team
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Human Resources Team
Welcome
& Support
Administrative
Support
Will give you all the
support necessary to
help you get your legal
documents and find
accommodation in
Lisbon.
This team will give you all
the
support
regarding
contracts, payroll and all
live employee cycle.
Recruitment
& Selection
Is at your service for
answering your
questions, guiding you
through the selection
process, and welcoming
you to our team in
Lisbon.
•
•
•
•
Claudia Matos
Filipa Grazina
Hugo Rodrigues
Idalina Maio
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•
Sara Conceição
General contact:
careers.portugal@sitel.com
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•
•
•
Cristina Borralho
Elisabete Leitão
Maria Falcão
General contact:
UNIGRPEMEA_DIST_PT_HR@sitel.com
Documentation
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Documentation
To sign a Labor
contract with us
it is essential to
present the
following
original
documents:
Bring from your country
Valid ID or passport
Degree Certificate
References letter (3 minimum)
Original and valid Criminal Record
European Health Card
Work permit (for citizens outside EU only)
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sitel.com
Documentation
To get in Portugal
Fiscal number (VAT nº - Taxes): to find the Portuguese VAT Number you must
go to a place called LOJA
st DO CIDADÃO (Citizen shop). If you do not have time
do get it before your 1 day at SITEL, please let us know – Sara Conceição from
HR can provide it for you.
Proof of Address: Present a Rental contract or go to the Junta de Freguesia
from your residence area (Parish council) and ask for a proof of residence
(Comprovativo de morada). If you do not have a contract you may be requested
to fill a document and have it signed by two Portuguese witnesses that live in the
same Freguesia (Parish). List of all Parish councils in Lisbon (Juntas de
Freguesia): http://www.cm-lisboa.pt/municipio/juntas-de-freguesia
Bank account (Cf. p.30)
Social security number: With your Portuguese VAT number, Sitel can provide
your Portuguese Social Security number.
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SITEL Lisbon
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SITEL Lisbon
The Integration in SITEL Lisbon must be
easy and comfortable for the foreign
recruits
Arriving in a new country to live and work is
always a challenge. We want to make this
challenge easier for our colleagues, providing
practical information about life in Portugal.
Lisbon, “Lisboa”, is one of the best cities to live
in, not expensive at all comparing with the other
European capitals and has a huge history,
according to the Portuguese discovers. There
are activities and places to go to all ages and
preferences.
Lisbon is an illuminated city. The constant presence of sunshine and
the River Tejo transforms the Portuguese capital into a mirror of a
thousand colors - highlighting the city’s unique architecture and
beauty.
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Travel Arrangements
Lisbon’s airport is the city's main international gateway and all
overland connections are of course, through Spain.
BY
PLANE:
There are international airports at Lisbon, Oporto and Faro, and
carriers operating scheduled international services. Moreover, there
are several low-cost airlines which operate several routes all around
Europe (e.g. Easy Jet, Vueling, German Wings, Ryanair). To find a
cheap flight you can go to www.edreams.com
BY BUS:
Buses are slower and less comfortable than trains, but cheaper especially for under-30, students or seniors. Two of the options for
European long-distance bus travel are Eurolines and Busabout.
BY TRAIN:
Daily international trains run between Paris-Lisbon (Sud-Express).
There are two standard long-distance rail journeys into Portugal.
Both take the TGV Atlantique from Paris TGV to Portugal, crossing
Hendaye/Irun (Spain) and continuing to Coimbra and Lisbon.
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Accommodation
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Accommodation
Sharing a flat with other persons is very common in Lisbon. A room, with all the
expenses included, usually is around 250/350 € in the city center. We have some
partnerships with discounts to rent a room in a shared apartment in the city center.
Quartos & Quarto
www.quartoequartos.com
All costs are included in the
final price (internet, cable
TV, electricity, water,
gas and weekly maid)
Email:info@quartoequartos
.com
Phones: +351967442497
/+351912107902
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Elias Garcia Residence
Casa Alfacinha
They have several apartments in
Lisbon all well located, with
different sizes and prices.
www.casaalfacinha.com
Please Check “Rules &
Conditions”. In “Booking”
area, fill the forms and
write at the “Comments”
that you are a SITEL
Employee.
Or send an email to:
info@casaalfacinha.com
Email:
eliasgarciaresidence@gmail.com
Phone : +351 961874631 or
+351 214016666.
that you are a SITEL Employee.
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Housing
Sites:
Hostels:
Particular
Contacts:
HR
Welcome
&
Support:
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Craigslist:
B-Quartos:
http://lisbon.
http://www.bquarto.
en.craigslist.pt/hhh/
pt/?a=&linga=uk
The Lisbon
Travel House:
http://www.travellershou
se.com/th/hostel.html
Laurent Ramos – Contact:
Laurent.ramos@sapo.pt
+351 939797927
CFS:
http://www.clickflat
share.co.uk/Lisbon/
Lisbon
Chillout Hostel:
http://www.lisbon
chillouthostel.com/
Luís Alho – Contact: +351
919716258/+351 965495336
To find more help you can
always send an email to:
Sara Conceição
(sara.conceicao@sitel.com)
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HEALTH
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HEALTH
In order to benefit from these services, the citizens falling in the category mentioned above
need to show the EHIC (European Health Insurance Card).
Third Country citizens, who have been residing in Portugal for more than 3 months (90 days),
may wish to apply for the National Health Service Card (Cartão do Utente do SNS www.dgs.pt). The card is free of charge and gives you access to Portuguese Public Health
Service. The card can be obtained in local Health Centres (Centros de Saúde or in any Loja do
Cidadão).
This is what you need to register at a Medical Center (Centro de Saúde):
•
Identity card – (ID or Passport)
•
Proof of “residence” (in Portuguese: Comprovativo de morada)
•
Social security number (in Portuguese : Número de Segurança Social)
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HEALTH
For all Sitel employees with seniority above 6 months (with two months of
withdrawal), Sitel provides a private heath insurance from Médis
(www.medis.pt) and you benefit a huge set of advantages.
When you complet 6 months with us, Sitel will start the application process with
you. For any matter relating the health insurance please contact us thought the
following email: seguro.saude@sitel.com
There are grace period of 60 days for the ambulatory clinic (medical
appointments and exams) and 90 days for the hospital care. After this period you
can benefit all advantages.
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Bank Account
&
Cost of Living
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Bank Account & Cost of Living
It is mandatory to have a Portuguese
Bank account in order to receive your
Salary
The procedure to open a bank account is
quite simple.
Portugal remains less expensive than
most other Western & Northern
European countries. In particular,
rents, food & primary goods, and
entertainment are reasonably cheap
You will need:
Same examples:
• ID card or Passport
• Basic meal: 6 €
• A coffee: 0,6 €
• Proof of address in Portugal
• 1 Liter of milk: 0,6 €
• Portuguese VAT (fiscal) number Work
• Average
restaurant: 10 €
• Work contract or a LOI (letter of Intention)
• A beer: 1,0 €
• A bread: 0,2 €
Sitel has a partnership with:
ActivoBank’s concept is simple, with no compromises or charges, which means that there
are no annual fees for the cards (credit & Debit) and no account maintenance fees.
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Transport
in
Portugal
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Transport in Portugal
Portugal MAP
Click on the images to access to the Websites.
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Lisbon Metro Map
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LEISURE
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LEISURE
General information on Portuguese cultural attractions can be
found on VISIT PORTUGAL (www.visitportugal.com), the official portal
for Portuguese tourism.
Major events in Portugal:
http://www.visitportugal.com/pturismo/Eventos/
Eventos.aspx?Action=Search
Major events in Lisbon: www.agendalx.pt :
http://lecool.com/lisboa
Places to visit in Lisbon:
http://www.lisbonlux.com
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LEISURE
Arts, Culture
&
Heritage
Museums (IPM): http://www.ipmuseus.pt/
Portuguese Heritage classified by UNESCO:
http://whc.unesco.org/en/list
World Heritage of Portuguese origin
http://www.uc.pt/whpo
World Heritage of Portuguese origin
http://www.uc.pt/whpo
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LEISURE
Random Popular Places
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Saint George's Castle
Gocar Tours Lisbon
Jardim da Estrela
AreaLivres
1 AqueductArea 2
Aguas
Palacio Nacional de Sintra
Santa Engracia Church
Rua Augusta
Praca do Comercio
Belem Tower
Red Tour GPS Electric Move
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Area 3
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Area 4
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