SAP Road Map for Wholesale Distribution

Transcription

SAP for Wholesale
Distribution
The 2012 Roadmap
and Beyond
Speaker:
Karen Lynch
VP Wholesale Distribution
Industry Business Unit
Date/Time: May 14, 2012, 10:30 a.m.
Session Code: 3401
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document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAP´s willful misconduct or gross negligence.
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purchasing decisions.
© 2012 SAP AG. All rights reserved.
This presentation and SAP„s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
2
SAP for Wholesale Distribution
The 2012 Road Map and Beyond
Agenda
 Annual Update - Wholesale Distribution at SAP
 Solution and Technology Innovations Overview
– Applications
– Analytics
– HANA/In Memory
– On Demand
– Mobility
 Deployment Options
 Customer Co-Innovation
 Social Media
 Summary
3
Wholesale Distribution Chronicle
The Early Years (2003-’04)
Foundation Building (2005-2008)
Today (2009-2012)







Market Analysis
Requirements definition and
Portfolio Set-up
Vision & Strategy Definition
Board approval of Business
Case
IBU Creation and team set-up






2003
2004
2005
Brand establishment of SAP for
Wholesale Distribution
Founding of ASUG SIG and DSAG
Interest Group
Wholesale Distribution Best Practices
Established Executive Council
Certification of Wholesale specific Allin-One Partners
Development of sub-segment focus for
Food & Beverage, Industrial and
Healthcare Distributors
Global Reseller agreement - Vistex
2006
2008




ASUG SIG exceeds 3,800
members
12 All-in-One Partnerships
Addition of a focus sub-segment
around High Tech
Addition of a Solution Management
locations: China, France, Japan,
Mexico City
General Traders/Professional
Business Networks
2010
2012
4
Wholesale Distribution Customer Facts
8,843 New Wholesale Distribution Customers Added
9,097
+554
+803
+2,099
+2,367
+1,534
+556
+549
254
+41
+130
+210
8,843 new customers added in last 10 years, with increasing velocity, as a large percentage use
Business All-in-One Solutions based on SAP Best Practices for Wholesale Distribution
5
Wholesale Distribution Customer Facts
Global WSD Customers
US WSD Customer Segment Split
> 250
> 2500
1000 – 2500
500 – 1000
500
–
1000
0 – 500
17 %
6%
10 %
67%
Company Revenue in $M US
6
Industry Specific Business Unit
Mexico City
Paris
Beijing
7
Industry Specific - Users Group
3800+ Members
ASUG is comprised of 75,000 individuals
from more than 2,000 North American
companies, making it the largest
independent SAP user community in the
SAP ecosystem
The customer-chaired ASUG Wholesale
Distribution SIG – with over 3800
members – is a year-round community
that focuses on distributors and their
unique set of industry challenges
Year-round activities include newsletters,
webcasts, and a 3 day education track at
the ASUG Annual conference
The Discussion Forum provides a way to
ask questions and provide answers to
your fellow distributors
8
Agenda
– Applications
– Analytics
– HANA/In Memory
– On Demand
– Mobility
 Social Media
 Summary
9
SAP Solutions for Wholesale Distribution
Applications: Today
Optimized systems and processes drive profitable growth
Suppliers
Supply Chain
Procurement
Sales & Service
Finance
HR
IT
10
After-Sales Service Excellence
Advanced Returns Management - EWM, CRM and ERP functional
enhancements
Solution Enhancements
Key Benefits
 Complete Advanced Returns Management in
SAP ERP
 Replacement of returned materials
 End-to-end support for non-valuated returns
stock
 End-to-end support for serial numbers
 Accelerated refunding
 External Interface to trigger returns process
 Integration of returns and repair processes
 Integration of Advanced Returns Management
with complaints processing in SAP CRM
 Integration with SAP EWM.
 Holistic solution for all kinds of complaints,
returns, and repair processes.
 Support of all returns scenarios.
 Efficient handling of returns and repair processes
to minimize operational costs.
 Increase service level compliance for returns and
repair.
 Flexible user interface to handle all after-sales
services in one application.
 Flexibility in process reengineering through
modularization.
11
Logistics and Fulfillment Management
Transportation Planning
Solution Enhancements
Key Benefits
 Transportation Planning
(vehicle capacity, ship-with,
load sequence planning):
Ability to support complex,
correlated consignment
transportation planning
scenarios and synchronized
supply services
 Transportation Planning and Optimization
Scenario and Implementation Package.
Introducing Transportation Planning to innovate
and extend ERP LES Transportation Execution
 Customers can handle additional modes and
transportation scenarios
 Enables shippers to quickly set up transportation
planning capabilities, and to cost-and resource
effective load building shipping based on Orders
and Deliveries.
12
Automatic Load Build
Meeting Vendor Minimum Requirements to Optimize Inventory/Discounts
A Wholesale Distributor must look at
the current and future demand
across a vendor product line (line
buying).
The load building functionality in
SAP is used to:
• Minimize the inventory in the
warehouse by placing a purchase
order based on procurement and
vendor minimums and inventory
requirements.
• Achieve the best purchase prices,
by accounting for Vendor
minimums or ordering complete
truck loads.
• Optimize the load by accounting
for future inventory demand and
considering the range of coverage
of the extra items .
Confidential
13
SAP Information Interchange by Crossgate
14
Web Channel Experience Management 1.0
Multi Channel Is Your Face To Your Customers
Online
Web
Store
Mobile
Collect & Target



Sales & Marketing
Planning
Customer
Segmentation
Products & Pricing
Kiosk
Store
Partner
Contact Center
Social Media
Partner
Network
Phone, E-Mail,
Chat, Fax
Communities,
etc.
Decide & Execute






Personalized &
contextualized content
Multi Channel
Campaigns
Loyalty Management
Order Management
Order Fulfillment
Service Processes
Measure, Learn &
Optimize




Cross-Channel
Visibility & Insight
Multi Channel
Performance
Real-time analytics
Insight to Action
Multi Channel Foundation
15
SAP‟s Next Generation Web Channel Solution
SAP CRM Web Channel
Enablement
Proven Web channel solution with a
10+ year history including strong
customer momentum across industries
SAP Web Channel Experience
Management
Major investment building a new Web
channel platform and solution built from
the ground up using the latest Web
standards and functionality
16
A Single E-Commerce, E-Marketing and E-Service Platform
Web Channel Enablement
Web Channel Experience Management
Separate deployments
Common, configurable application
B2B
Shop
B2C
Shop
B2B
E-Service
B2C
E-Service
Web Channel
B2B UI
B2C UI
B2B UI
B2C UI
Common UI
B2B User
Mgmt.
B2C User
Mgmt.
B2B User
Mgmt.
B2C User
Mgmt.
User
Mgmt.
Service
Request
Installed
Base
Complaint
Backend
Cart
Java
Cart
Service
Request
Service
Request
Shopping
Cart
Checkout
Order
Mgmt.
Product
Registration
Payment
Payment
Complaint
Complaint
Payment
Campaigns
Store
Locator
Forum
Product
Catalog
Checkout
Installed
Base
Product
Registration
Product
Catalog
Solution
Search
...
Service
Contract
...
Product
Catalog
...
...
Campaigns
...
17
The future of CRM is ‘connected’
Aligning market/individual needs with our core strengths of “Making
Connections”
Insight
Predict
Collaborate
Inspire
A 360 View
of the
Customer
A near 100%
Outcome
Marshaling 10s to
Millions of
Individuals
Winning the hearts
and minds of people
CRMi
CRM
CRMc
Insightful
CRM
Predictable
CRM
Collaborative
CRM
CRMi
Inspirational
CRM
18
Partner Solution Extensions for Wholesale Distribution
 SAP Paybacks and Chargebacks application
by Vistex
 SAP Incentive Administration application by
Vistex
 SAP Price and Margin Management
application by Vendavo
 SAP Invoice Management application
by Open Text
 SAP Data Maintenance application for ERP
by Vistex
 SAP Interactive Forms software by Adobe
 SAP Archiving application by Open Text
 SAP Central Process Scheduling application
by Redwood
 SAP LoadRunner application by HP
 SAP Quality Center application by HP
 SAP Productivity Pak application by RWD
19
SAP Document Presentment by OpenText
Personalized and Consolidated Shipping Documents
Distribution and logistics
Branded
Header
ABC Packaging
ABC
Consolidated
Shipping
Information
Product
Images
Company
Logo
Pick
Barcode
Sample Driver docs:
Manifest
Hazmat
Load List
COD Report
Over Short & Damaged
Personalized
Customer
Service
Information
Refrigerated/Frozen Report
Personalized,
Conditional
Marketing
Promotion
Invoices & Credits
Vehicle Inspection Report
Sample Customer docs:
Letters & Recalls
Marketing Flyers
Food Safety Notices
Return Authorizations
20
SAP Document Presentment by OpenText
Customer Experiences
21
Applications: Planned & Future
Supply Chain
Procurement
Sales & Service
Finance
HR
IT
22
Direct Store Delivery with Mobile Sales Execution
SAP Mobile Sales Execution: Is currently
being developed for companies selling
products that require full DSD capabilities
combined with CRM functionality for sales
force automation and retail execution.
Key Benefits:
 Full DSD capabilities supporting roles for: Van Selling, PreSelling, Delivery Drivers, Merchandisers and mixed roles
 Integration to CRM for territory management, visit planning
and execution, audits, surveys, plan-o-grams and more
 Integration to ERP for order management, warehouse
management and logistics, route accounting, settlement
and more
Key Product Features:
•
•
•
•
•
Next Generation DSD from SAP
Integrated platform for ERP and CRM on SUP
Off-line pricing
Independent device pickup
Best practice application configurable for your needs
This product direction and SAP’s strategy and possible
future developments are subject to change and may be
changed by SAP at any time for any reason without
notice. This document is provided without warranty of
any kind, either express or implied, included but not
limited to, the implied warranties of merchantability,
fitness for a particular purpose, or non-infringement
23
Applications: Key Trends Driving Future Innovations
Finance




Risk-based performance management
Dynamic Invoice Discounting
Extended Coverage of Business Networks (Shared Services)
Usability
Order-to-cash: be easier to do business with
 Counter sales/cash drawer management
 Distributed Order Management
 Usability
Procure-to-pay: enable business networks
 Improvements in Load Building
 Usability
Wholesale inventory, and logistics
management
 SAP TM releases designed for Logistics Service Providers
followed by SCM Rail
 Usability
Human resources: next generation of user experience
 Mobile applications for HR, line managers and employees
 Usability
24
Professional Business Networks (PBN)
Key Trends Driving Future Innovations
Business Solutions
Governance and Deployment
Business Transformation Roadmap
25
Agenda
– Applications
– Analytics
– HANA/In Memory
– On Demand
– Mobility
 Social Media
 Summary
26
SAP In-Memory Appliance
(SAP HANA™)
Other query
tools)
SAP Business
Objects tools
What is SAP HANA?
 SAP HANA ™ is an appliance for processing
high volumes transactional data in real-time
 Includes tools for data modeling, data and life
cycle management, security, operations, etc.
SAP HANA
modeling
 Provides support for multiple interfaces based
on industry standards
Benefits
SAP
Business
Suite
 Get fast, flexible and detail data to answer any
question
Real-time
copy
SAP HANA
Other data
sources
Batch bulk
uploads
 Enable business users to easily create flexible
analytic models
 Re-use existing analytical tools to create
insightful dashboards and reports
 Reduces IT complexity
SAP Business
Warehouse
27
The Power of In-Memory Computing
How it can transform a Wholesaler‟s business
Grow sales and strengthen pricing
Outsell the competition by enabling ease of business engagement
and having real time information available to Sales and across all
channels – e.g., Web, call-center, in-direct
Manage Finance smarter
Up the tempo while enabling Finance personnel to partner better
with Business (e.g., Sales, Buyers) – providing actionable high
performance analytics and insight to meet profitability goals
Enable more effective operations
Capture operational data in-memory as business happens –
surfacing insight at the speed of thought. Harness this power to
operate better across all lines of businesses (e.g. Planning) and
enterprise
28
HANA
Real time Pricing Information
Description
■ Distributors must respond instantly to high volumes of
price and availability checks requests coming over a
variety of channels. Slow response times results in lost
sales and low customer satisfaction.
Challenges
■ Challenges in accessing and analyzing vast amounts of
data in customer, SKU pricing combinations ,pricing
conditions and procedures
■ Unable to quickly perform the necessary pricing
calculations.
■ Loss of sales as the pricing information is not given to
the customer in a timely manner
Results
■ Increase sales revenue by providing customers the
real-time information they need to make purchasing
decisions.
■ Increase customer satisfaction
29
HANA
Real time Inventory Information
Description
■ Distributors must respond instantly to demand and
supply changes. Both SAP and non SAP supply chain
planning solutions need to provide information with
speed and accuracy Slow response times results in
incorrect inventory levels.
Challenges
■ Challenges in processing, accessing and analyzing
vast amounts of sales, inventory, and purchasing data.
■ Unable to quickly perform the necessary demand
forecasting and supply planning calculations.
■ Stock-outs or excess inventory as a result of latent
information for planning.
Results
■ Increase sales revenue by providing customers with
inventory in in the right quantity in the time frame
required.
■ Increased inventory turns and reduced inventory
obsolescence as a resolve of timely planning.
30
HANA
Field Sales Information
Business Pain Points
■ Distributors are challenged to create an integrated view
of inventory, A/R, and customer demand. Currently,
Distributors cannot respond quickly enough to market
dynamics, resulting in outdated information being given
to customers.
Challenges
■ Challenges in accessing large data sets of customer,
transactional, and inventory information
■ Difficult to combine the different kinds of information
into one consolidated view of the customer
■
■
■
Historical pricing & Customer purchases
Inventory availability
Financial history
Results
■ Increase customer loyalty and sales
■ Integrated view of customer demand and inventory
■ Eliminate the dissemination of inaccurate information
31
Agenda
– Applications
– Analytics
– HANA/In Memory
– On Demand
– Mobility
 Social Media
 Summary
32
Net Margin Analysis
A 360° View of the Customer that goes beyond Cost and Profitability
What’s In It for You?
Net Margin Analysis
Net profit & cost
3rd Party Information
PCM / COPA
 Costs dimensioned by
customer, product,
channel
 Discounts and rebates by
each dimension
 Activity unit rates
 Customer Risk – Dun &
Bradstreet
 Other customer data




This involves:


Customer \ Sales
Other Information
CRM\TPM
SSM\GRC\BPC
 Customer service metrics
 Loyalty index
 Campaign \ Trade Spend
ROI
 Service level
 Sales Plans, Budgets and
Targets
 Risk Performance
 Operational and service
metrics (OTIF. Stock turn,
Returns ,etc)




Analyze profitability across multiple dimensions
Identify areas of the business that are underperforming
Understand the root causes of poor performance
Take decisive actions that improve profits
Visibility into true profitability by Customer,
Product, Channel, and Geography
Identifying the profitable customer segments /
Top customers to focus on/ The most effective
ways of serving your top customers
Transforming or cease trading with profit
destroying customers
Optimizing the product & service / channel /
territory / customer mix
Optimizing Prices and Rebates, both strategically
and tactically
Truly informed key account negotiation
33
Net Margin Analysis: A Quick Overview
Customer Cost to Serve
Summary Analysis
Dimensional Analysis
Operational Activity
Costs Analysis
What If Scenarios
34
Agenda
– Applications
– Analytics
– HANA/In Memory
– On Demand
– Mobility
 Social Media
 Summary
35
SAP On Demand Solutions
aka Cloud Computing
CliffsNotes for Cloud Computing:
36
SAP On Demand Solutions
aka Cloud Computing
Execution is Simple and Easy:
It appears as if this young
woman is uploading her files to a
Cumulus Cloud.
http://www.google.com/google-d-s/promos/motion.html
37
On Demand Portfolio
Seamlessly Integrated for a Hybrid World
Companies
Departments
People
SAP Business
ByDesign
Sales
OnDemand
Travel
OnDemand
BI
On Demand
SAP Business
ByDesign for
Subsidiaries
Career
OnDemand
Sourcing
OnDemand
SAP StreamWork
ByD based
Partner
Solutions
Carbon Impact
38
SAP & SuccessFactors
An HCM solution in the cloud
SuccessFactors runs in the cloud
■
■
■
No hardware to buy or maintain
Lower, predictable monthly cost
Faster time to value
Easy to engage users
■
■
Built on the same experiences we‟re used to on the Web
Continuous innovation
Flexible, scalable, secure and fast
■
Optimize
Keeps your business agile
Find the right people and
make them great
Align
Accelerate
BizX Insights
Run the business
better
Get people working
on the right things
Goals
Performance
Workforce
Planning
Recruiting Compensation Learning
Succession
Jam
Analytics
Employee Central
Foundation - Core HR in the cloud
39
Supplier InfoNet by SAP
Minimizing Supplier Disruption in a Complex World
40
Agenda
– Applications
– Analytics
– HANA/In Memory
– On Demand
– Mobility
 Social Media
 Summary
41
Wholesale Distribution Mobility Trends
The Major pain points being solved by leveraging mobility
 Employees need real-time access to customer and supplier information. Likewise,
customers demand distributor responsiveness and faster issue resolution.
Application
Business Benefit
Sales
More responsive customer service; more time in
the field; higher sales
Customer Self
Service
Faster problem resolution; order placement and
tracking
Inventory
Management
Supply chain optimization; reduced overstock;
improved customer service
Key Performance
Indicator Dashboard
On-the-spot performance insight speeds and
improves decision making
Business
Workflows
Faster approvals speed the pace of business;
better use of executive time; rapid request
approvals; higher employee satisfaction
42
Wholesale Distribution Mobility Trends
When are distributors going to implement mobile applications?
 Almost one-third of large distributors are planning mobile applications. Another third are
currently implementing or expanding their mobile applications.
Interested but no plans
22%
Expanding/upgrading implementation
17%
Implemented, not expanding
16%
63%
Planning to implement in a year or more
15%
Planning to implement in the next 12 months
15%
Not interested
12%
Source: IDC
43
SAP Mobile Solutions for Wholesale Distribution
CREATE
CONNECT
Eclipse
Open Source Community
CONSUME
SAP Applications
Databases
Sybase Unwired
Platform
J2EE Connector
Architecture
Web
Services
Non SAP
Applications
SAP and Partner
Applications
Custom
Applications
Control
Files
Management Console
Afaria
CONTROL
44
Mobile Process Apps Bundle for WSD
Bundle
Customer
Sales
App
Development
Availability
Order Tracking
for Customers
1Q2012
SAP ERP Customer
Order Entry
2Q2012
Sales Call Preparation
and Order Entry
2Q2012
Material Availability
Available
Order Status
Available
Order Adjustment
1Q2012
Proof of Delivery and
Collect Payment
2Q2012
Return Processing
2Q2012
Driver
45
Agenda
– Applications
– Analytics
– HANA/In Memory
– On Demand
– Mobility
 Social Media
 Summary
46
SAP Rapid Deployment solutions
Addressing the “new normal” business environment
>

SAP Rapid Deployment solutions address today‟s market reality by providing complete solutions,
that can be deployed easily, fast and affordably at predictable scope, time, cost and value
The “new normal”
customer expectations
Driving Forces
The SAP Rapid Deployment solutions approach

 Growing Line of Business
influence in all industries
 New levels of time-to-value
and consumability brought in
by SaaS models
Fixed Scope
Reduced time to determine expected outcomes

Complete
Modular SAP Software integrates to future
and current landscape

Relevant
Best Practice processes included
predetermined price for software and
services
Customer Expectations
 Instant value for business
needs
 Low and predictable cost
 Consumer-grade quality and
usability
 Integrated and flexible
solutions

Quick
Up and running in less than 90 days

Flexible
Offered On-Premise, On-Cloud, on Mobile (*)

Superior
– Significantly reduced service to software
– 20% Total Cost of Ownership reduction
– Supported by traditional license or subscription
*) Offered with Sybase Mobile Sales for SAP CRM
Confidential
47
Wholesale Distribution Rapid Deployment Solutions
List of available WSD Rapid Deployment Solutions in 2012
Customer Relationship
Rapid data migration to SAP CRM
SAP BusinessObjects Sales and Operations Planning RDS
SAP Business Communications Management RDS
SAP CRM RDS
SAP CRM RDS for analytics
SAP CRM RDS solution for customer segmentation with SAP HANA
SAP CRM RDS for sales pipeline analysis with SAP HANA
SAP ERP RDS for operational reporting with SAP HANA
SAP NetWeaver MDM RDS for customer data integration
SAP RDS for mobile apps and infrastructure
Sybase Mobile Sales RDS for SAP CRM
Finance
SAP BusinessObjects Asset Analytics RDS
SAP BusinessObjects Spend Performance Management RDS
SAP ERP RDS for finance and controlling
SAP ERP RDS for profitability analysis with SAP HANA
SAP ERP RDS for trading industries
SAP RDS for financial close and disclosure management
SAP Shared Framework RDS for financials
SAP Treasury and Risk Management RDS
IT
SAP ERP rapid-deployment solution for subsidiary rollout
SAP IT Service Desk Operation rapid-deployment solution
SAP NetWeaver MDM rapid-deployment solution for customer
data integration
SAP rapid-deployment solution for mobile apps and infrastructure
Procurement
SAP BusinessObjects Spend Performance Management RDS
SAP SRM rapid-deployment solution for self-service procurement
Supply Chain
Rapid deployment of advanced production scheduling with SAP
SCM
SAP BusinessObjects Supply Chain Performance RDS
SAP Extended Warehouse Management (EWM) RDS
SAP SCM RDS for demand planning
SAP Service Parts Planning RDS
SAP SCM RDS for global availability-to-promise (global ATP)
check
SAP Supply Network Collaboration (SAP SNC) RDS for
customer collaboration
HR
SAP ERP RDS for employee and manager portal
SAP ERP Human Capital Management (SAP ERP HCM RDS for
personnel administration and organization management
SAP Shared Service Framework RDS for human capital management
(HCM)
48
Wholesale Distribution Rapid Deployment Solutions
List of planned WSD Rapid Deployment Solutions in 2012
Customer Relationship
SAP Web Channel Sales for ERP
Social CRM with Streamworks
Sybase Mobile Field Service Management
SAP CRM RDS for Mobile Sales
Finance
SAP Real Estate Management RDS
SAP Receivables Management RDS for dispute resolution & collections
management
SAP ERP RDS for finance and controlling
China growth plan: Localized ERP Finance entry offering
HR
SAP ERP RDS for employee and manager self-service (MS Sharepoint support)
HCM e-Recruiting
Procurement
SAP Information Interchange OnDemand RDS for document exchange in the procure-to-pay process
SAP SRM RDS for operational sourcing
Supply Chain
SAP ERP WM -> EWM Migration
SAP Event Management RDS for order tracking and exception management
SAP SNC RDS for supplier collaboration
SAP Business Objects Supply Chain Performance Management RDS
IT
SAP ERP rapid-deployment solution for subsidiary in 2-tier
49
HANA CO-PA Accelerator
Rapid Deployment Solution (RDS)
Consumable components
 ERP CO-PA add-on ABAP code
 HANA data model generator for CO-PA
 Business transformation session
… non-disruptive, instant value
Plug-And-Play
 Installation via support package / note
 Activation via customizing
 Data load through automated procedures
… no implementation project required
The RDS package for the HANA CO-PA
Accelerator includes:
The
HANA CO-PA Accelerator (free of charge)
Implementation
services
Business Transformation
workshop
50
SAP ERP Rapid Deployment Solution for Operational
Reporting with SAP HANA™
Solution to provide compelling SAP ERP operational analytics quickly and affordably
Business Models included:
•
•
•
•
•
Financial Reporting
Sales Reporting
Purchasing Reporting
Shipping Reporting
Master Data Reporting
SAP
CRM Rapid
Deployment
Solution
51
SAP ERP Rapid Deployment Solution for Operational
Reporting with SAP HANA™
The package includes 10 models from the following list:
Financials
Sales
• Flexible
customer
open item
reporting
• Flexible
vendor open
items
reporting
• Due A/R items
• Days sales
outstanding
reporting
• New general
ledger line
items
• Sales order
analysis
• Sales order
item analysis
• Sales order
time schedule
analysis
• Sales
organization
analysis
• Fulfillment
rate
• Credit memo
analysis
• Billing
document list
Purchasing
• Purchase
orders
analysis
• PO Goods
movement
analysis
• Returns
analysis
• Order history
overview
• Logistics
invoice
analysis
Shipping
• Stock
overview
Generic
• Vendor list
• Customer list
• Material List
52
Agenda
– Applications
– Analytics
– HANA/In Memory
– On Demand
– Mobility
 Social Media
 Summary
53
Customer Co-Innovation
SAP Community Network
This online hub supports customers, partners, consultants, experts, and SAP
employees. Companies can find answers to questions and benefit from the
expertise of other community members as they develop their own products.
The Idea Place
An open online forum for customers and ecosystem partners to connect and
provide feedback on new developments from SAP.
SAP BusinessObjects Innovation Center
This interactive online forum lets customers sample SAP technology that is in
development. Companies can download prototype software and offer their
feedback.
SAP Customer Connection
A process that enables SAP to enhance and optimize solutions by listening and
reacting to customer‟s needs. The process starts with collection of insights and
feedback from customer communities and other input channels. Customer
Connection is a dynamic feedback loop that will continually improve SAP
solutions.
54
Agenda
– Applications
– Analytics
– HANA/In Memory
– On Demand
– Mobility
 Social Media
 Summary
55
Social Media: SAP for Wholesale Distribution
56
Agenda
– Applications
– Analytics
– HANA/In Memory
– On Demand
– Mobility
 Social Media
 Summary
57
Summary
58
Thank You!
Appendix
60
Order Tracking
Development Partner: ExpertIG
„What is this all about?“
Enable a customer of a Wholesale Distribution company to track
an order, including order status and expected delivery date. The
app can be branded to use the companies specific logo and style.
Screen
Shot
Screen
Shot
Screen
Shot
Key Pain Points Addressed
 Distributors' customer have to call customer service to get
information on order status and delivery date, to support short
term planning.
Key Product Features
 Order status and expected delivery date/time are accessible
on a mobile device
Facts & Figures:
ExpertIG Profile
• Role:
Inventory manager at a client location
• Target Segment:
Wholesale Distribution Industry
• Planned Availability:
Q1 2012
• Price:
In process
• SAP Technology Stack:
SUP 2.1.1, SAP ERP 6.0
• Mobile Device Support:
iPhone (Native), Android (Native)
• Headquarters: Naperville IL.
• Description : ExpertIG is a global provider of
mobility and integration solutions for SAP
centric companies.
• Demo:
• Video:
61
SAP ERP Customer Order Entry
Development: SAP, Contact: Ziv Baum (ziv.baum@sap.com, 610-209-5044)
Enables store managers to create new orders for your products
from their iPhone to insure the right products are in-stock and on
the shelves. With ERP Customer Order Entry, store managers
can create new orders by scanning a barcode of a product,
looking for a product in a catalog or by populating it from past
orders.
 Store managers are challenged with ensuring the right
products are on the shelves to satisfy his customers today
and must react quickly to out-of-stock and changes in
demand.
 Out-of-stock situations are competitive opportunities, timely
response is critical.
Facts & Figures:
• Role:
Store Manager, Store Associate
• Target Segment:
• Version:
1.0.0
• Planned Availability
Q2 2012
• Prerequisites:
ECC 6.0, SUP 2.1, Gateway 2.0
Apple iOS 5.x
 Items can be added to a favorites list, to enable an order
template functionality
• Demo:
TBD
•
Old orders can be used as a template for new orders
• Video:
None
•
Information on each product is accessible on the mobile
device
•
Information on past orders of a specific product is available for
managing a more accurate replenishment process
•
A new order can be created on the spot or saved for later
processing
•
Items can be added to the order scanned using a barcode
reader or by using a product catalog
62
Liquid Insights
for Sales Call Preparation and Order Entry
Development Partner: Liquid Analytics
Allow your field force to better prepare for a sales call by
providing insights about the the customer directly on their mobile
device. Visually present customer information, historical orders,
and targets for available promotions via Insight Pops enabling
salesmen to see new opportunities and increase sales.
 Many sales calls hinge on limited preparation time and limited
time with decision makers
 Decision makers often do not have the historical perspective
(that is, what did I order last time?) to choose from the
available products carried by a wholesaler.
Facts & Figures:
• Role:
Sales and Field support staff
• Target Segment:
Q2 2012
• Price:
SRP $3000 per user
SUP 2.1, SAP ERP 6.0, CRM and Afaria
iPad
• Demo:
 Access issues and customer specific info on the spot to
improve customer satisfaction.
 Tailor order guide to a specific customer‟s history and market.
 Suggested order is then approved by the customer and
recorded.
Liquid Analytics Profile
• Headquarters:
Jacksonville, FL
• Video:
63
SAP Material Availability
Development: SAP, Contact: Andreas Kraft (andreas.kraft@sap.com)
Enables the user to search for materials and view the details.
Material availability and price information on customer base can
be provided right away and support the user in his daily requests.
Allowing the to make material reservation easy and directly from
a mobile device guarantees maximum customer satisfaction.
 Sales people cannot access material details when in the field
 Material price and availability information needs to be
provided to customers right away
 Unable to make a reservation from a mobile device
Facts & Figures:
• Role:
Sales representative, Account executive
• Target Segment:
LoB Sales, cross industries
Available
• Price:
Price list
SUP 2.1; Gateway 2.0; SAP ERP 6.0
Apple iPhone OS 4.0.0; RIM Blackberry
Device OS 5.0, 6.0
• Demo:
App Gallery
 Search materials
 View material details
 Check customer specific pricing and material availability
 Make a reservation
• Video:
64
SAP ERP Order Status
Development: SAP, Contact: Susanne Cecil (susanne.cecil@sap.com)
“Where is my order?” the customer asks the sales rep during a
customer visit. The sales rep can track the status of the sales
order on the spot.
The app addresses a key concern of the customer in a timely and
pro-active fashion. The sales rep can check the sales order
status at a glance and understand immediately if there are
issues.
 No quick and easy online access to order data
 No meaningful overall and shipping status at a glance
Facts & Figures:
• Role:
Sales representative
• Target Segment:
LoB Sales
Available
• Price:
Price list
SUP 2.1; Gateway 2.0; SAP ERP 6.0
Apple iPhone 4.x
• Demo:
App Gallery
 Find sales order using the “My Customers” list or directly by
order number
 Check status at a glance and understand immediately if there
are issues like a delivery block
 Check the shipping status to see if ordered goods have been
issued
 Call or mail in-house contact to solve issues
• Video:
65
Order Adjustment
Development Partner: Neoris
Delivery drivers would like to have access to up-to-the-minute
updated orders, be able to change them based on stock
availability and customer‟s requirements, and issue updated
invoices while at the customer‟s location
 Delivery drivers does not have the tools to updated an order
on the spot and issue an updated invoice.
 Manage stock on truck
 Access a list of customers on route
 Access customer‟s order
Facts & Figures:
• Role:
Delivery driver
 Add or subtract items from an order
• Target Segment:
 Get customer approval and issue updated invoice
Q1 2012
Neoris Profile
• Price:
In process
• Headquarters:
Miami, FL
SUP 2.1, SAP ERP 6.0
iPad iOS5 or higher
• Demo:
iPad demo
• Description
Neoris is a global business and IT
consulting company that specializes in
providing application outsourcing
services and solutions and services in
support of SAP applications. More
information is available at
www.neoris.com.
• Video:
66
Proof of Delivery & Payment
Collection
Development Partner: Rocket Consulting
“What is this all about?“
Extending the enterprise delivery and payment process to the
customer at point of delivery for greater efficiency and service
 Reduce time & cost of preparing & processing vehicle tours
 Improved customer service, reduce disputes & invoicing cycle
 Provide drivers ability to process PoD and delivery payment
 Provides wholesaler real-time payment & delivery information
 Direct integration into standard SAP ERP delivery scenario
 Delivery tour route planning
Facts & Figures:
 Electronic PoD: signature capture, GeoTag
• Role:
Delivery Vehicle/Driver
• Target Segment:
Q2 2012
• Price:
From $100/driver/month
Rocket Consulting
Profile
SUP 2.1; SAP NetWeaver DOE, ECC 5.0
• Headquarters:
London, UK
Apple iOS; BlackBerry OS 5.0, 6.0; Android
2.3 (Honeycomb), Windows Mobile
• Description
• Demo:
iPhone demo
Supply Chain Execution specialists
providing solutions using SAP
software, complementary technology
such as mobile & SAP add-ons.
 Payment on delivery by cash, cheque or credit card
67
Return Processing: Proof of Collection
Development Partner: Rocket Consulting
“What is this all about?“
Providing efficient planning and execution of planned/unplanned
returned orders to create better visibility, eliminate handling
unnecessary time & cost and improve customer touch points
 Remove manual processing and reverse logistics delays of
paper based returns process. Improve accuracy & visibility
 Items “lost in the system”, not reaching the right warehouse
 Minimize returns disputes and reduce claims for lost products
 Direct integration into standard SAP ERP returns scenario
Facts & Figures:
 Return collection tour route planning
• Role:
Delivery Vehicle/Driver
 Manage planned and ad-hoc returns
• Target Segment:
 Electronic PoC: signature capture, GeoTag
Q2 2012
 Product returns handling & routing instructions
• Price:
From $100/driver/month
Rocket Consulting
Profile
SUP 2.1; SAP NetWeaver DOE, ECC 5.0
• Headquarters:
London, UK
Apple iOS; BlackBerry OS 5.0, 6.0; Android
2.3 (Honeycomb), Windows Mobile
• Demo:
iPhone demo
• Description
Supply Chain Execution specialists
providing solutions using SAP
software, complementary technology
such as mobile & SAP add-ons.
68
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69

SAP Road Map for Wholesale Distribution

Transcription

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