People Inspire People at the Jardine Matheson Group

vol.1 2013
Thistle
The Magazine of Jardine Matheson
Group Honours Simon Keswick’s 50 Years
> page 3
Jardines and Hongkong Caterers Celebrate their 40-Year Partnership
> page 6
Gammon Wins Gold in Green Awards
> page 21
People Inspire People at the
Jardine Matheson Group
People Inspire People
People have always been a key driving force of the Jardine Matheson Group and we
are most fortunate to possess many ‘people who inspire people’. One such person is
Simon Keswick, whose 50 years with the Group were recently recognized, in particular,
the contribution he has made in terms of his ability to inspire others.
In our feature on pages 14-19, we look at how the Group’s strong investment in
people helps them to realize their potential through excellent career advancement
opportunities and develops and nurtures the next generation of leaders.
As we enter the Chinese New Year of the Snake, the Group is performing steadily.
Although we continue to live in uncertain times, I am confident that with our market
leading businesses with their strong balance sheets, we have an excellent base on
which to build for the future, driven, as we have been for over 180 years, by the quality
and character of our people.
Ben Keswick
Group Honours Simon Keswick’s 50 Years
Lord Sassoon Joins Jardine Matheson Group
Group Performing Steadily …
4
Leadership 8
10
Hongkong Land Tops Out The Forum at
Exchange Square
JOS Enhances its Regional Portfolio
7-Eleven Hong Kong Campaign Focuses on Fresh Food
Astra Exhibits Strong Presence at Motor Show …
Feature 14
People Inspire People at the Jardine Matheson Group
Performance 20
Frontline Award for Tunas Dwipa Matra
Excellence from Hactl
Mandarin Oriental Scoops Up More Awards …
24
Spirit 26
CENTRAL Rat Race Breaks Another Record for MINDSET
Workshops Equip Student Advocates for Health in Mind Programme
JLT Malaysia Supports Cancer Awareness Relay
IKEA Ambassadors See Benefits of Soft Toys Campaign
Dairy Farm Singapore Celebrates Active Agers …
People 32
32
Group Marks St Andrew’s Day
Midnight Gun Ushers in 2013
Group Legal Conference Puts Participants to the Test
Enterprise at Work … Jardine Engineering
Corporation
CONTENTS
At the Centre 2
Group Honours Simon Keswick’s 50 Years
AT THE CENTRE
During that period, Mr Keswick who
began his career as a trainee in the
banking department of Matheson
& Co in London in October 1962,
has been involved in many different
aspects of the Group’s development
and played a key role in its growth
and continuing success. In 1982, at
a critical point in Jardines’ history,
Mr Keswick returned to Hong Kong
from London and took over as
‘Taipan’. For the next six years, he
steered the Group through one of its
most difficult periods.
Paying tribute to Simon Keswick at
the dinner, current Group Managing
Director Ben Keswick said that for
over half a century, Mr Keswick
had demonstrated an enduring
commitment to the ‘Firm’.
“His robust and determined
approach to business has made
a significant contribution to the
Group’s development. He has created
major businesses and steered
Jardines successfully through some
of its darkest days,” he said.
“If anything though, it has been
his charm and his ability to get the
best out of people that will be seen
as his greatest contribution. Those
who worked closely with him over
the years tell of how he was always
supportive and gave them space to
grow and develop.”
To mark the occasion, Group Deputy
Managing Director Adam Keswick
presented Simon Keswick with a
bowl engraved with the Chinese
characters for ‘Jardines’. He also
received a special commemorative
edition of Thistle magazine
highlighting his 50 years with
the Group.
Group Managing Director Visits Taiwan
Businesses
Jardine Matheson Group Managing Director Ben Keswick, accompanied by
Jardine Matheson (China) Chairman David Hsu, has paid a visit to the Group’s
business interests in Taiwan. During his stay, Mr Keswick had a breakfast
meeting with Group chief executive officers in Taiwan and visited Pizza Hut,
KFC, Wellcome and IKEA stores as well as Mandarin Oriental, Taipei.
Outside Mandarin Oriental,
Taipei are: (Second right)
Jardine Matheson Group
Managing Director Ben
Keswick and (first right)
Jardine Matheson (China)
Chairman David Hsu with, from
left, Jardine Matheson (Taiwan)
Chief Representative Liang
Chang; Paul Jones, General
Manager, Mandarin Oriental
Taipei; and Sukasem M C Lin,
Chairman, Mandarina Crown
Hotel Taipei.
At the Centre 3
A dinner was held in The
Penthouse at Jardine House in
Hong Kong to honour Director
Simon Keswick’s 50 years with the
Jardine Matheson Group.
Group Chairman Meets
Indonesia’s President at
St James’s Palace
Right: Jardine Matheson Group Chairman Sir Henry
Keswick with the President of Indonesia, Susilo
Bambang Yudhoyono.
A delegation from Indonesia led by
President Susilo Bambang Yudhoyono
met with Jardine Matheson Group
Chairman Sir Henry Keswick at St James’s
Palace, London during a state visit to the
United Kingdom. This was the President’s
first visit to the UK for 20 years.
Sir Henry, Jardine Matheson Director Simon
Keswick, and Indonesia Country Chairman
Jonathan Chang also had the privilege of
a private audience with the President who
was accompanied by his Ministers of Trade,
Energy and Mineral Resources, Tourism,
Foreign Affairs, Industry and Defence.
During their meeting, the President was
briefed on Jardines’ history in Indonesia
and on how the Group has grown its
business there since the 1970s.
During his visit, President Yudhoyono
addressed a business conference organized
by the UK-ASEAN Business Council at
which Matheson & Co. Director Lord Powell
of Bayswater was also a speaker.
In a separate event to mark the
President’s visit, Sir Henry hosted a
very successful dinner reception for
the Indonesian delegation at Mandarin
Oriental Hyde Park, London, which was
attended by some 50 guests.
Thistle vol.1 2013
Group Honours Simon Keswick’s 50 Years
Lord Sassoon Joins Jardine Matheson Group
Lord Sassoon has been appointed
to the boards of Jardine Matheson
Holdings and Matheson & Co Limited,
based in London in an executive
capacity. He has also been appointed
as a director of Hongkong Land
Holdings, Dairy Farm International
Holdings and Mandarin Oriental
International.
James Sassoon began his career at
KPMG, before joining SG Warburg
(later UBS Warburg) in 1985. He first
joined the Treasury in 2002 as a civil
servant, where he had responsibility
for financial services and enterprise
policy. From 2008 to 2010, acting
as an adviser to the then Shadow
Chancellor, he conducted The Tripartite
Review of the United
Kingdom’s system of
financial regulation.
From May 2010 he was
the first Commercial
Secretary to the Treasury
in the UK, and acted
as the Government’s
Front Bench Treasury
spokesman in the House
Lord Sassoon, who has joined the Jardine Matheson Group, addresses
of Lords. During his
the Think Asia, Think Hong Kong Business Symposium in September
banking and government
2011 in his then capacity as Commercial Secretary to the Treasury.
careers, James Sassoon
Sir Henry Keswick. “His expert
had a consistent focus on international
knowledge and extensive experience
business, particularly relating to Asia.
in the business, government and
financial sectors will be of great value
“We are delighted to welcome Lord
to the Group.”
Sassoon to the Board of Jardine
Matheson,” said Group Chairman
Asia Pacific Regional Board Meeting Held in Bangkok
The Jardine Matheson Group’s annual
Asia Pacific Regional Board (APRB)
meeting was held in Thailand at
the Mandarin Oriental, Bangkok in
December 2012. The event brings
together Board members, country
heads and chief executives of the
Group’s main listed companies.
The APRB programme consisted of a
series of presentations focusing on
Southeast Asia and mainland China.
Guest speakers included former Prime
Minister of Thailand, Abhisit Veijajiva,
Professor Illian Mihov of INSEAD and
Mike Henry, Chief Marketing Officer of
BHP Billiton.
Speaking at a cocktail reception for
participants, government officials
and local business partners, Jardine
Matheson Group Managing Director
Ben Keswick said that the Group
had a long association with Thailand
through its many flourishing business
investments there.
As well as Mandarin Oriental, Bangkok,
which Mr Keswick added, set the
benchmark across the whole hospitality
industry, other Group businesses
operating in Thailand included Hongkong
Land, Jardine Engineering Corporation,
Jardine Schindler, Jardine Shipping, and
Jardine Lloyd Thompson. In addition,
Astra sourced over US$1 billion worth
of components from Thailand each year
for its automotive manufacturing plants,
while Dairy Farm bought a significant
amount of Thai foodstuffs to sell at its
outlets across the region.
Participants at the Jardine Matheson Group Asia Pacific Regional Board meeting, which was held in Thailand at the Mandarin Oriental, Bangkok.
Matheson & Co. Director Lord Powell
of Bayswater visited Indonesia
and Thailand to meet government
ministers and political party leaders
in his capacity as Chairman of the
British Government’s Asia Task Force.
In Indonesia, Lord Powell met VicePresident Boediono, Co-ordinating
Minister for Politics and Security
Djoko as well as Golkar Chairman
Aburizal Bakrie and former VicePresident Jusuf Kalla. In Thailand,
he was received by Prime Minister
Yingluck and Chairman of the Privy
Council General Prem, as well as
other ministers and the Governor of
the Bank of Thailand.
Lord Powell meets Vice-President Boediono of Indonesia.
Lord Powell pays
regular visits
to Southeast Asian
countries and mainland
China to promote
British exports to the
region and to ensure
that governments
are kept updated
on the relevant
business investments
of the Jardine
Matheson Group.
Group Managing
Director Meets Top
Officials in Hanoi
At the Centre 5
Lord Powell Visits Indonesia and Thailand
As part of a recent visit to Vietnam,
Jardine Matheson Group Managing
Director Ben Keswick met with the
country’s Deputy Prime Minister
Hoang Trung Hai and Minister of
Planning and Investment Bui Quang
Vinh in Hanoi. During their meeting,
the macro-economic challenges
currently facing Vietnam were
discussed as well as a large project
being pursued by Hongkong Land
in the Central Business District of
Ho Chi Minh City. The Deputy Prime
Minister also expressed his support
of Jardine Matheson’s long-term
commitment to Vietnam.
The Jardine Matheson Group’s Interim
Management Statement for the
period 1st July to 6th November 2012
reports that the Group has performed
steadily with underlying earnings in
line with last year. The results show
a strong balance sheet with net debt
little changed during the period.
Jardine Pacific’s operations produced
mixed performances and its results
overall were slightly behind those
for last year. Jardine Motors is
seeing good levels of activity in
Hong Kong, but its results have been
materially affected by difficult trading
conditions in Southern China. Jardine
Lloyd Thompson achieved further
organic growth supported by strong
revenue generation in Latin America
and Asia.
Hongkong Land’s commercial
properties saw generally positive
rental reversions despite subdued
markets, while the contribution
from its residential developments
is greater than had been
anticipated at the start of the year.
Dairy Farm’s businesses continued
to perform well with improvements
in both sales and earnings.
Mandarin Oriental benefited from
positive trading environments,
although it is experiencing some
reduction in levels of corporate
business. Astra is achieving strong
car sales in Indonesia, which has
more than offset lower returns
from a number of its other areas
of activity.
Outside the offices of the Vietnam Government
are from left: Cosimo Jencks, Hongkong Land
Head of Commercial Property, Cambodia &
Vietnam; Ben Keswick, Managing Director,
Jardine Matheson Group; Hoang Trung Hai,
Deputy Prime Minister of Vietnam; Alex
Newbigging, Managing Director, Jardine Cycle
& Carriage; and Jardine Matheson (Vietnam)
Country Chairman Alain Cany.
Thistle vol.1 2013
Group Performing Steadily
Jardines and Hongkong Caterers Celebrate their 40-Year Partnership
The Jardine Matheson Group and
Hongkong Caterers celebrated the
40th year of their joint venture
partnership with a gala dinner held
at the City Hall Maxim’s Palace.
Addressing guests, Jardine
Matheson Group Chairman
Sir Henry Keswick said that the
partnership had started with the
establishment of Maxim’s Caterers’
first fast food outlet in Central
in 1972. It had since grown into
Hong Kong’s premier restaurant
group with a portfolio of over 700
outlets in a wide variety of popular
formats, with sales that now exceed
HK$10 billion (US$1.29 billion).
“While Maxim’s has had 40 very
successful years behind it, the best
is yet to come,” predicted Sir Henry.
“It has exciting new opportunities
in China and in other new markets
such as with Starbucks in Vietnam,
which is due to open its first store
in 2013. So I am confident that we
shall see Maxim’s continue to grow
and prosper.”
During the event, two cheques of
HK$1 million each were presented to
MINDSET from Hongkong Caterers
and Maxim’s, who have supported
the charity since 2006 with
their donations now totaling
HK$8 million.
Accepting the cheques,
Jardine Matheson Group
Managing Director and
MINDSET Chairman Ben
Keswick said that over the
last ten years MINDSET
had made excellent progress in raising
the awareness and understanding of
mental health issues in Hong Kong.
“Generous contributions like these
are of direct benefit for those in need
and have, for example, paid for the
development of MINDSET Place.
I would like to say a big thank you
to Maxim’s and Hong Kong Caterers
for being great partners and for their
great support of MINDSET,” said
Mr Keswick.
The presentation of the cheque from Maxim’s Caterers to MINDSET.
Group Chairman Visits New World Trade Center II in Jakarta
Jardine Matheson Group Chairman
Sir Henry Keswick accompanied by
his wife, Lady Tessa Keswick, has
made his first visit to PT Jakarta
Land’s recently completed World
Trade Center II in Jakarta. The
US$100 million project is the
most modern commercial office
building in the Indonesian capital
and offers 57,000 sq. m. of prime
office space over 30 floors. Tenants
include Permata Bank, Standard
Chartered Bank, Total Exploration &
Production and Morgan Stanley.
During the visit, Sir Henry met the
staff of Jakarta Land, which is a
50% joint venture with Hongkong
Land, toured the facilities and
paid a visit to Permata Bank’s new
head office.
Photographed with PT Jakarta Land staff and Jardine Matheson executives are front row from left: Jardine Matheson (Singapore) Country Chairman
Y C Boon; Haslam Preeston, General Manager, PT Jakarta Land; Sir Henry Keswick, Chairman, Jardine Matheson Group; Prijono Sugiarto, President
Director, Astra; Lady Tessa Keswick; and Robert Garman, Executive Director, South Asia, Hongkong Land.
At the Centre 7
Jardine Matheson
(China) – Supporting the
Group on the Mainland
JMC has had representative offices
in Beijing, Shanghai, Guangzhou and
Shenzhen for many years, but extended
its reach into the Southwest with the
opening of a new office in Chongqing
in March 2012 to reflect the Group’s
increasing investments in that region.
“Our geographical spread now covers
all the ‘hot points’ of Group business
in China at present and the major
activities of its business units,” said
Adam Williams, who as Group Chief
Representative oversees all JMC’s
representative offices as well as
being Chief Representative of the
Beijing Office.
JMC’s mission is to assist Group
businesses in mainland China.
Essentially this comprises an in-depth
understanding of the political scene
at Central and Provincial Government
levels; a reading of the economic trends;
keen knowledge of the way the systems
and processes work; and the building of
key relationships. JMC provides support
for Group companies, organizes visits for
senior Group management and conducts
research to aid Group companies. JMC
also provides regular briefings in Hong
Kong on the current trends on the
Mainland for management teams from
across the Group.
From Left: Liu Lu, Senior Adviser, Jardine Matheson (China) Beijing; Adam Keswick, Deputy
Managing Director, Jardine Matheson Group; Helen Zhong, Chief Representative, JMC Chongqing;
Jardine Matheson Group Chairman Sir Henry Keswick; Danny Cao, Business Development Executive,
JMC Chongqing; and David Hsu, Chairman, and Adam Williams, Group Chief Representative, JMC.
JMC’s comprehensive approach means
that whenever a Group company
requires assistance, the relevant JMC
Representative Office can provide
on the ground support and put them
in touch with the right person in the
right office.
“That could be in Foreign Affairs,
the Ministry of Commerce, State
Planning or in any other Secretariat
or regulatory body,” said Mr Williams.
“We build up relationships within the
various institutions so that when a
business unit needs a licence or has a
problem, we can provide clear advice
and direct them to the right contact
who is in a position to help address
the issue.”
Such relationships are also most
important when it comes to organizing
meetings during the regular visits of
senior management from the Group,
including Group Chairman Sir Henry
Keswick, Directors and JMC Chairman
David Hsu.
Sir Henry, for example, meets senior
Government leaders and officials who
often have extensive commitments.
JMC is well placed to arrange these
meetings, as well as deal with the
bureaucracy along the way.
“It can be an incredibly lengthy and
complicated process, but over the
last decade we have been incredibly
fortunate in being able to make
things happen. Our ability to get to
know senior officials, and enable
them to become acquainted with and
understand the Jardine Matheson
Group, is the art we have developed
over the years,” said Mr Williams.
In its support of Group businesses,
JMC’s representative offices are
strategically placed, with the new
facility in Chongqing an obvious
addition to the original four, which
were opened in the 1980s.
“Over the last decade, Hongkong
Land has been investing in luxury
developments in Chongqing and
in Chengdu and as other Group
companies have also moved into this
region, we now have motor, retail,
insurance and hotel interests, as well
as our joint venture at the new airport
in Kunming,” said David Hsu. “This
made Chongqing a clear choice for a
new representative office.”
In spite of the economic slowdown, the
outlook for business in mainland China
remains good.
“The Group always takes a long-term
view and a downturn is a good time to
invest,” said Mr Hsu. “As long as one is
cautious there are many opportunities
for Group businesses to pursue.”
Thistle vol.1 2013
As the Jardine Matheson Group
continues to grow its businesses in
mainland China, its corporate presence
there, Jardine Matheson (China) (JMC),
has recently restructured and expanded
its operations to enable it to better serve
Group interests in priority regions.
Hongkong Land Tops Out The Forum at
Exchange Square
LEADERSHIP
The Forum rises five storeys above
the Plaza and will provide some
48,000 sq. ft. of prestigious office
space. It will offer enhanced
interconnectivity and pedestrian
flow, providing convenient
connections between the Central
elevated walkway network and
Exchange Square as well as to areas
beyond. Standard Chartered Bank
(Hong Kong) has committed to
leasing the whole building when it is
completed in early 2014.
Photo opposite: (From left) Gammon Executive
Director M K Woo; Hongkong Land Executive
Director James Robinson; Aedas Executive Director
Stephen Cheng; and Gammon Director Andrew
Fan officiating at the topping-out ceremony for
The Forum.
JOS Enhances its Regional Portfolio
Jardine OneSolution (JOS) has
enhanced its regional portfolio
with new business developments in
Malaysia and Hong Kong.
In Malaysia, JOS has added both
commercial and consumer products
from major personal computer
manufacturer Dell to its already
comprehensive portfolio. With its
strong brand presence and business
volume, Dell products are expected
to contribute some 20% of JOS
Distribution’s total sales in Malaysia
in 2013.
“With JOS Malaysia’s strengths in
the medium to small enterprises
sector, our track record with other
brands, our strong financial position
and commitment to growth, we
are confident that this will be a
successful partnership with Dell,”
said JOS Southeast Asia Managing
Director Frederick Tan.
In Hong Kong, JOS has partnered
with leading smartphone and
consumer electronics manufacturer
Samsung to open and operate its
fourth and largest Customer Service
Centre, which is located in Mongkok.
This follows JOS’ successful launch
and operation of Samsung’s third
centre in Tsimshatsui.
Right: JOS Malaysia Head of Product Management
Group Yoon Kam Fei and Dell Malaysia General
Manager K T Ong celebrate their new partnership.
The new service centre showcases
many of the brand’s offerings, as well
as providing a repair service for the
full range of Samsung products.
The uniforms for Jasons – Food & Living staff were
designed by G.O.D. founder Douglas Yeung to be
both colourful and fashionable.
Jasons has opened the first store of
its kind in Hong Kong, a boutique
supermarket called Jasons – Food &
Living. Located in the heart of Causeway
Bay at Hysan Place, the store is tailored
to the sophisticated style and tastes
of a city of cosmopolitan shoppers,
offering them an extensive selection
of groceries, fresh food, spirits and
kitchenware from around the world –
many of which are exclusive.
Jasons – Food & Living is also the first
supermarket in Hong Kong to have
in-store interaction including a virtual
‘secret garden’ where customers can
not only play, but also interact and
download mobile coupons for use. In
the first two weeks of opening, this
attracted over 10,000 plays.
Among the wide range of premier
brands offered in the store’s impressive
Food Hall are Japan’s famous
Baikohken Ramen, new bakery Urban
Cakes.Bread.Salad, Nakajima Sushi,
Starbucks, XTC Gelato and the latest
addition, the 126-year old exclusive
Parisian gourmet foodstore, FAUCHON.
Thistle vol.1 2013
Hongkong Land has topped-out The
Forum at Exchange Square, which is
set to become a major new financial
landmark in the heart of Hong Kong’s
Central district.
Jasons Launches
Boutique Supermarket
in Hong Kong
Leadership 9
Hongkong Land Tops Out The Forum at
Exchange Square
40th Birthday Milestone for Guardian Singapore
Guardian Singapore, which opened
its first pharmacy in 1972 and today
has 150 stores island-wide, has been
celebrating four decades of caring
for its customers and bringing them
great value.
members could bring
along a friend and any
new member who signed
up on the day of the event
also benefited from the
special deals.
As part of a 40th anniversary
campaign, Guardian held its firstever closed-door event at 24 selected
Guardian stores exclusively for its
‘PAssion Ez-link’ Card members.
Participants enjoyed discounts as well
as ten free gifts with their purchases
on selected brands. Existing card
“The event was a huge
success,” said Guardian
Health and Beauty
Chief Executive Officer
Pierre-Olivier Deplanck.
“Guardian broke its sales record for
one day and more than 2,200 new
members registered for the PAssion
Card on that day. Guardian looks
forward to future decades of providing
great value for all generations
of Singaporeans.”
It’s All Happening at Mandarin Oriental
As Mandarin Oriental Hotel Group
(MOHG) launches a new interactive
website, Mandarin Oriental,
Hong Kong is beginning a year
of celebrations to mark the 50th
anniversary of the opening of this
iconic hotel. The group has also
recently purchased the freehold
interest in the building housing
Mandarin Oriental, Paris.
The new experiential website at
mandarinoriental.com encourages
visitors to spend more time
interacting with the brand online
and is available in seven languages.
It also offers guests the opportunity
to personalize their stay by creating
an integrated profile, which shares
their preferences across all the
group’s hotels.
Meanwhile celebrations of Mandarin
Oriental, Hong Kong’s ‘50 Fantastic
Years’ will continue throughout 2013
with a host of special promotions.
These include a ‘Golden Celebration
Stay’ package and several culinary
treats. Among these will be visits
from celebrity chefs, the first
from acclaimed American Chef
Daniel Humm.
In another exciting move, Mandarin
Oriental has purchased the freehold
interest in the building housing
Mandarin Oriental, Paris and two
prime street front retail units on
the prestigious Rue Saint-Honoré
from Société Foncière Lyonnaise for
€290 million (US$374 million).
MOHG has purchased the freehold interest in the building housing Mandarin Oriental, Paris, seen here with its
rooftop views of the city.
“This transaction offered us a rare
opportunity to acquire a prime piece
of real estate in a key destination for
our luxury brand,” said MOHG Chief
Executive Edouard Ettedgui. “We
expect it to be earnings enhancing
and to bring a number of additional
benefits including single ownership
and the opportunity for future
expansion of the hotel.”
Jardine Engineering Corporation
(JEC) has been awarded two new
contracts – one in Singapore and one
in mainland China.
Thermal Private Limited, a division
of JEC, is to design and construct
the chiller plant replacement for the
67-storey UOB Plaza One, which
is one of the tallest buildings in
Singapore and the headquarters of
UOB Bank, the city-state’s second
largest bank. The project will involve
live replacement of existing chiller
plant and air handling units to meet
the energy efficiency criteria of the
Building and Construction Authority’s
Green Mark Gold Plus award.
Meanwhile in mainland China, JEC is
to provide four gas generators to the
Xinjiang Hetian River Gas Field, which
is owned by China Petroleum Materials
Corporation. The project includes the
design, equipment supply, supervision
of installation and commissioning of
four sets of 2000KW, 10KV Cummins
generators together with other
associated equipment necessary for
the supply of electricity to the gas field.
“This is a challenging project,” said
JEC Executive Director and Chief
Operating Officer Penn Yeung. “Our
engineers will have to overcome huge
differences between day and night
temperatures and the remote location
of the site, which is at high altitude.
However, we are confident that JEC’s
expertise and experience will ensure a
successful outcome.”
Leadership 11
JEC Awarded Contracts in Singapore and Mainland China
Thermal Private Limited, a division of JEC, is to design and construct the chiller plant replacement for the
67-storey UOB Plaza One, seen on the right as one of the tallest buildings on the Singapore skyline.
7-Eleven Hong Kong Campaign Focuses on Fresh Food
The commercial shows 7-Eleven’s core
range of food offerings from meal sets
Posters promote 7-Eleven Hong Kong’s advertising
campaign for its range of fresh food offerings.
like ‘Tasty Choice’ meal boxes and ‘Hot
Shot’ garlic noodles, to quick snacks
including its iconic ‘7-Signature’ Swiss
chicken leg and ‘Hot Shot’ fishballs.
To generate maximum awareness,
7-Eleven created larger-than-life
scenes that demonstrate how people’s
stomachs beat as loud as drums
when hungry.
The campaign, which engages
the consumer from multiple
angles across all 7-Eleven’s target
customer segments, also features
print, in-store, online and outdoor
advertising.
“7-Eleven has created a strong
recall and association between
food and our brand,” explained
Sales and Marketing Director
Rose Yeung. “All media elements
are working together to spread the
message that with a total fresh
food solution, 7-Eleven has much
more than you would expect from a
convenience store.”
Thistle vol.1 2013
7-Eleven Hong Kong has launched
a campaign led by a new television
commercial to emphasize its range of
fresh food offerings.
Jardine Aviation Services Wins Two New Customers
Jardine Aviation Services has added two new
customers to its portfolio. The group is now providing
passenger and ramp handling services at Hong Kong
International Airport for Cebu Pacific Air and EVA Air.
Cebu Pacific Air operates 44 passenger flights
weekly between Hong Kong and the Filipino cities
of Manila, Cebu, Clark and Iloilo using A319 and
A320 aircraft. EVA Air operates 60 passenger flights
weekly between Hong Kong and Taiwan Taoyuan
International Airport using A332, B74E, B77W and
MD90 aircraft. In addition, 11 EVA freighters per week
fly between the two destinations.
Jardine Aviation Services is now providing passenger and ramp handling services for
EVA Air.
New Car Models Draw Large Crowds
Events staged by Jardine Cycle &
Carriage (JC&C) in Singapore and Zung
Fu in Hong Kong to launch the new
Mercedes-Benz SL Roadster drew large
crowds in both places.
In Singapore, the SL was launched at
the new event venue of ‘Gardens By
the Bay’ where guests were greeted
by two classic SLs, the 300SL and
the 190SL, before the unveiling of
the latest SL model, which breaks
new ground with its all-aluminum
body and high performance engine.
Similarly in Hong Kong where Zung Fu
introduced the new SL-Class at a largescale car show at Ocean Terminal,
Mercedes-Benz enthusiasts were
impressed by the extensive weight
reduction achieved with the new
body and its substantially lower fuel
consumption, thanks to state-of-theart BlueDIRECT engine technology.
Meanwhile back in Singapore, the
annual Mercedes-Benz Driving
Experience held at Changi Exhibition
Centre gave participants the
opportunity to acquire competent
driving and safety skills in a wide range
of Mercedes-Benz models led by a
team of qualified professional safety
driving instructors from Australia.
There was also a Mercedes-Benz First
Gear Programme for younger drivers
between the ages of 18-25, which
aimed to inform, educate and provide
practical experience, addressing the
attitudes and behaviour that often
affect young drivers when they take to
the road.
JC&C’s launch of the new Citroën
DS5 also attracted wide attention
both during the pre-sales marketing
campaign and the actual sales phase.
Jardine Cycle & Carriage launched the latest Mercedes-Benz SL Roadster at Singapore’s new
event venue of ‘Gardens By the Bay’.
The Citroën DS5, which is the latest
addition to the DS line, combines
compact body dimensions with a
spacious interior and boasts the
finest Citroën technology. JC&C’s
DS5 campaign centred on the
communication tagline ‘refinement
down to the last detail’ and during
the launch weekend, existing Citroën
customers who purchased the new
model were rewarded with free
service credits.
As one of the largest vehicle
manufacturers in Indonesia, Astra
exhibited a strong presence at the
Indonesia International Motor Show
2012, which was held in Jakarta
over an 11-day period. Now in its
20th year, the show with the theme,
‘Eco-Mobility’, was the biggest ever,
attracting 310 participating companies.
The event was also enlivened by the
7th Indonesia International Automotive
Conference, which discussed the
policy and strategic directives for
vehicles with low carbon emissions
as well as projections on the future of
the Indonesian automotive industry,
one of the largest contributors to the
nation’s GDP.
Astra’s representation was led by its
Toyota, Daihatsu, Isuzu, UD Trucks,
Peugeot and BMW businesses.
Toyota showcased 30 exhibits with
the theme ‘Goodness for Tomorrow’
including its low cost car, the
The Indonesia International Motor Show (IIMS) 2012 was opened by (second left) Vice President
Boediono accompanied by, from left: Industry Minister Mohamad S Hidyat; Astra Director and
Chairman of the IIMS Organizing Committee Johnny Darmawan; and Gaikindo (Association of
Indonesian Automotive Industries) Chairman Sudirman M Rusdi.
Toyota AGYA, which was the centre
of attention at the show; PT Astra
Daihatsu Motor introduced a variety of
environmentally-friendly technology
innovations, among them two concept
cars which were making their world
debut in Indonesia; Isuzu showed off
its GIGA FRR and FTR medium trucks,
the first in Indonesia with ‘Heavy
Duty Common Rail’ technology using
4-cylinder engines, which make them
more efficient for local conditions; UD
Trucks won three ‘favourite outdoor
booth’ titles; Peugeot unveiled its
Peugeot 208, which is due to be
launched in Indonesia later this year;
while BMW introduced its newlylaunched 740 series.
Leadership 13
Astra Exhibits Strong Presence at Motor Show
PT Astra Otoparts Tbk was also there
in strength displaying its flagship
products. In addition, Astra presented
a number of small medium enterprises
(SMEs) under its Dharma Bhakti Astra
(YDBA) Foundation’s development
programme, which supports SMEs to
produce spare parts for four wheelers
and two wheelers.
Dairy Farm Singapore Celebrates 7-Eleven Day
The 7-Eleven Singapore management
team and colleagues spent an
enjoyable day at 15 selected stores
where 7-Eleven customers were
given free balloons and gifts. The
first 11 lucky November babies also
received birthday muffins.
Thistle vol.1 2013
Dairy Farm Singapore celebrated
‘7-Eleven Day’ on 7th November 2012
by offering their 7-Eleven customers
products at special prices starting
from 71 cents to S$71.10 over a
period of 17 days.
People Inspire People at the Jardine
Matheson Group
FEATURE
Feature 15
People Inspire People at the Jardine Matheson Group
From its earliest days, people
have been a key driving force
behind the success of the Jardine
Matheson Group. Beginning with
the partnership of founders William
Jardine and James Matheson over 180
years ago, the Group has prospered
and endured on building strong
relationships in business and in
attracting and retaining the right
people with the ability to innovate,
inspire and succeed in the face of
often challenging and changing
market conditions.
Whether a frontline worker, a
business manager or a managing
director, the Jardine Matheson
Group prides itself on offering its
370,000 employees excellent career
opportunities and the potential to
realize their individual aspirations.
The fact that it is one of Asia’s most
dynamic and successful companies
both attracts and helps the Group to
retain the best talent.
them. We recognize the qualities and
talents of those working within our
organizations and help them realize
their potential through personal
growth. Just as importantly, we
highlight the need to support them
along the way.”
“People inspire people,” said Group
Managing Director Ben Keswick,
“and across the Group we value
having the ‘Right People’ in place
helping to drive our businesses
forward and inspire others around
The Group’s strong investment in
people development encourages
employees to view Jardines as
joining a community for a career,
rather than a company for a job
and this is reflected in the low
Graduate trainees joining the Jardine Matheson Group can aspire to a long-term career offering excellent
opportunities.
“Throughout our history we have
fostered the highest standards
of professionalism and technical
expertise, along with the values of
our founders,” said Mr Keswick.
“These include a collegial spirit
that means helping one another to
succeed, the entrepreneurial flair to
take calculated risks to drive growth,
and enthusiasm and pride in doing
a job well. At Jardines we value
performance and we believe that peak
performance is best achieved through
having the Right People.”
Thistle vol.1 2013
The sense of community within the Jardine Matheson Group is created by organizations like the Jardine
Ambassadors – seen here in their role as advocates for MINDSET celebrating Chinese New Year with
residents of MINDSET Place care home.
turnover of staff, particularly in its
graduate trainee schemes. A unique
mentoring scheme for executive
trainees and the sense of community
created by organizations like Jardine
Sports Association and the Jardine
Ambassadors who act as advocates
for the Group’s MINDSET mental
health programme, all serve to
generate a sense of belonging.
Longstanding values of respect and
integrity are also important elements
that make people choose to work for
Jardines and then stay.
Developing Our People
Within the Jardine Matheson Group,
‘People Development’ covers all
aspects of recruitment and retention
along with elements such as job
rotation, succession and career
planning. It is divided into two
main areas; Group Leadership
Development, which focuses on
the growth of senior leadership
across the Group, and Business
Unit Training activities customized
to meet the needs of individual
operations. At every level, there
is a strong emphasis on linking
people to performance, with training
and development viewed as a key
business process.
“Group Leadership Development
activities leverage the diversity of
people and industry and concentrate
on the development of ‘general
management’ capabilities such
as leadership, strategy, finance,
marketing, and HR,” explained
Group Head of Human Resources
Ritchie Bent. “Business Unit Training
activities include the development of
Training programmes are geared to bring out the
best in people such as at Mandarin Oriental Hotel
Group where ensuring guest satisfaction is a key
element of its global success.
industry specific skills for frontline
workers such as customer service
and supervisory and technical
skills, along with management and
leadership programmes designed
around each industry’s particular
requirements and demands.”
in this process are the Senior
Executive Programme (SEP), targeting
mid-level managers, the Business
Enhancement Initiative (BEI) for
upper mid-level managers, and the
Director Development Initiative
(DDI), which is designed for senior
Growing Leaders
The Group’s Leadership
Development strategy centres
around Jardines’ Leadership
Development Model: ‘DiagnoseDevelop-Apply’, with the emphasis
on giving people skills and attributes
for the future, rather than only for
the present.
“Underpinned by a set of
competencies, the ‘DiagnoseDevelop-Apply’ model has played
an integral role in the development
of much of the Group’s senior
management and many of our CEOs
today,” said Mr Bent.
Diagnose-Develop-Apply
Diagnose: Up to 250 junior to midlevel managers annually attend a
Development Centre where they
are placed in a situation, which
simulates two levels higher than
their actual position. Benchmarked
against what is known as the ‘5-P
Competency Model’ of Purpose,
Process & Systems Thinking,
Performance, People and Personal,
assessors are able to identify how
far people are away from being able
to operate at such a level, and what
needs to be done to accelerate their
progress towards it.
Develop: Starting with the Group’s
graduate trainee schemes,
leadership development reaches
up to the most senior management
positions. Three core programmes
Graduates entering the Jardine Executive
Trainee Scheme (JETS) learn how to overcome
all sorts of challenging situations.
directors. In addition the Group has
just launched an in-house MSc in
Advanced Leadership Practice in
conjunction with Napier University
in Edinburgh. This is a powerful and
innovative two-year programme
aimed at equipping key management
professionals with the skills, insight
and capacity to meet the challenges
and opportunities of the future.
Apply: All Group Leadership
Development programmes have
some form of project attached. The
results of these are subsequently
presented to participants’ respective
Feature 17
senior executive teams with the
objective of providing tangible
examples of change. Another
important component is the study of
businesses and leaders outside the
Group. For example, the DDI, which
is now in its 13th year, has visited
over 200 companies globally, and
met almost as many CEOs.
“A crucial element of all the
Group Leadership Development
programmes is a clear link to
business improvement,” said
Mr Bent. “Everything starts with
the business need and cascades
down from that.”
Participants in the Director Development Initiative for senior directors, which is now in its 13th year, study
businesses and leaders around the globe during visits such as this one to Dubai.
Creating CEOs for the Future
“Where these schemes are unique
is that these graduates are recruited
with the specific objective of them
running a business, as a CEO,
within 10-15 years,” explained
Mr Bent. “As a consequence, the
selection, development and retention
methodologies differ from other
such schemes, which tend to hire
graduates to produce ‘managers’,
rather than top-level leaders.”
One example is that the graduates
are compelled to qualify as Chartered
Management Accountants (CIMA)
with the rationale that to run a
business at the highest levels,
requires a strong understanding
of finance and is
a critical senior
leadership capability.
The success of the
Group’s current graduate
trainee programme,
which is in its 14th
year, is evident in the
numbers of participants
who now lead Group
businesses across the
Ben Birks who joined the JETS programme in 2000 and is seen here
Region. In 2012, seven
on a community visit to Tuen Mun Hospital, was appointed Managing
Jardine graduates were
Director of Jardine Pacific in 2012.
promoted into Managing
“Our graduate trainee programmes
Director roles, whilst several others
provide a unique career opportunity
assumed senior management roles.
unmatched by any other company
Amongst these were Ben Birks who
in Asia,” added Ben Keswick.
joined the programme in 2000 and
“Through work placements and daily
was appointed Managing Director of
challenges, participants’ ability to
Jardine Pacific last April; Vivien Lau
lead is tested and strengthened.
who is currently Managing Director of
They experience a unique level
HACIS and was also a JET from 2000;
Wilson Kwong, a trainee from 1998 who of mentorship from our senior
executives and then end up doing
was named Managing Director of JEC
something many others of their
in April; and Naresh Kalani, another
age won’t be: leading a prestigious
JET since 2000 and now a Director of
brand in Asia.”
Jardine Schindler, Singapore.
Thistle vol.1 2013
Graduates entering the Group’s
graduate trainee programmes – the
Jardine Executive Trainee Scheme
(JETS) and the China Management
Trainee Scheme (CMTS) – are handpicked annually from thousands of
applicants and then nurtured and
developed into business leaders of
the future.
Building the Best People
Across the Group, many businesses
have established highly innovative and
effective training and development
initiatives. These range from the
training of frontline staff and the
development of both technical and
management talent to nurturing the
next generation of leaders.
Astra’s Integrated Approach
Leads in Indonesia
As one of Indonesia’s largest
employers, Astra regards training and
development for its 185,000 staff as
an investment, rather than a cost. In
particular, its integrated approach for
managerial level employees has set
new industry benchmarks.
This begins with the Astra Basic
Management Program and
progresses through middle and
general management programmes
to culminate in the Astra Advanced
Executive Program. Project assignments
and job rotation also play a key role.
“Our focus is on talent development
so that we ensure we have the right
people working for us,” said President
Director Prijono Sugiarto. “This
approach helps us to achieve our
Astra President Director Prijono Sugiarto addresses a training session on the group’s corporate philosophy,
‘Catur Dharma’, which forms an integral part of its people development programme.
world-class standards in operations
and governance and enhances
our strong national pride and
corporate culture.”
Fast Track Recognition for JEC
Management Training
A management trainee programme
introduced by Jardine Engineering
Corporation (JEC) in 2006, which
targeted engineering graduates
from Hong Kong and overseas,
has received recognition from the
Hong Kong Institution of Engineers
(HKIE). Following completion of the
programme, graduates can now ‘fast
track’ their application to become
chartered engineers and apply four
years earlier than their peers in
other companies.
One of the key characteristics of the
programme is a 24-month rotational
process, whereby the graduates
work in different departments,
including overseas.
“The recognition from the HKIE
reflects the quality of our people
and what we have achieved with our
trainee programme,” said JEC CEO
Wilson Kwong. “It also demonstrates
JEC’s commitment to ‘engineering a
better Asia’.”
Dairy Farm Singapore
Framework Supports
Excellence
Dairy Farm Singapore’s training and
development framework enables the
company to develop the necessary
people capabilities and create a
pipeline of successors to meet
business expansion, which in the last
decade has seen the number of stores
grow from 357 to 844.
Completion of JEC’s management trainee programme fast tracks graduates in their application to become
chartered engineers and is helping the group ‘to engineer a better Asia’.
As part of the framework,
which supports four key areas of
excellence – Operations, Service,
People, and Category – 20 outstanding
junior executives are selected annually
Feature 19
to participate in an intensive 10-month
‘Talent Development Programme’
(TDP). On completion, around two
thirds of the executives are placed into
larger roles.
Dairy Farm’s
professional training
and development
programmes give
employees the
necessary capabilities
and enable the group
to meet business
expansion needs.
“Retail is a highly competitive
industry,” said Dairy Farm South Asia
Regional Director Alex Tay. “Initiatives
such as the TDP give us an edge and
differentiate us from our competitors.”
Most restaurant managers join Pizza
Hut straight from school and many
have risen to be effective business
leaders in spite of not having a strong
academic background. However,
the lack of a tertiary education has
often inhibited their prospects of
further promotion.
To address this issue, Pizza Hut
Hong Kong has established a Higher
Diploma in Business Administration,
a three-year customized programme
run by the Institute of Vocational
Education, which can also be taken to
degree level, if so desired.
“The Diploma course really boosted
my confidence levels,” said Pizza Hut
Hong Kong Senior Assistant Manager
Ocean Yiu. “I am now more positive in
tough situations and able to use my
time and resources more effectively.”
Key Programmes Help
Mandarin Oriental to
Realize Vision
Mandarin Oriental Hotel Group’s
(MOHG) vision to be the best luxury
hotel group in the world is highly
dependent on having the right people,
in the right jobs, with the right skills,
at the right time.
A customized Higher Diploma in Business
Administration offers Pizza Hut Hong Kong
restaurant managers the opportunity to achieve
even higher career goals.
To achieve this aim, three key
programmes have been developed –
MOve In, a highly participative
orientation programme; MOve Up, a sixmonth programme comprising modular
classroom training, assignments, team
building and workplace activities; and
MOve Forward, a 14-month programme,
developing skills critical to departmental
leadership and business goals.
“These key programmes have been
instrumental in driving colleague
engagement and fulfilling our passion
for guest satisfaction, whilst developing
talent for the future growth of MOHG,”
said Chief Executive Edouard Ettedgui.
JLT Invests in Leadership
Excellence
In line with its belief that a company’s
greatest asset is its leaders, Jardine
Lloyd Thompson (JLT) implemented
an innovative International Senior
Management Programme (ISMP)
aimed at developing talent and
leadership excellence.
Now in its fourth year, the 10-day
programme takes 24 senior managers
across JLT’s global operations and
focuses on improving their individual
strengths while deepening their
approach to collaboration. This is
supported by a long-term bespoke
development programme for each
participant.
“JLT’s investment in the ISMP reflects
our strategic vision and commercial
goals,” said CEO Dominic Burke. “As
well as honing specialist skills, JLT
aspires to extend its international
reach and expand from 7,500 to 10,000
staff in 33 countries over the next
three to five years.”
Thistle vol.1 2013
Higher Achievements for Pizza
Hut Hong Kong Managers
Frontline Award for Tunas Dwipa Matra
Performance
Tunas Dwipa Matra (TDM), the
motorcycle distributorship subsidiary
of Tunas Ridean, carried off the
first prize in the ‘National Frontline
People Contest’ held by Astra Honda
Motor in Jakarta. TDM also won the
prestigious award in 2010.
Tri Agus Setiawati of Counter Sales at
TDM Raden Intan claimed the winner’s
title while Siti Fatimah of Counter
Sales at TDM Belitung was placed
third. They competed in the finals with
59 participants from 29 main dealers
in Indonesia, having beaten 49,819
contest participants in the lead up.
Gammon Wins Gold in
Green Awards
Performance 21
Frontline Award for Tunas Dwipa Matra
The National Frontline People
Contest judges frontline staff in
product knowledge, skills and
attitude in providing customer
service. Contestants face written
tests, role-play scenarios and
on-location surveys.
Excellence from Hactl
For the sixth year running, Hactl
was named ‘Air Cargo Terminal of
the Year’ at the Supply Chain Asia
Logistics Awards 2012. These were
based on online voting by industry
players, with shortlisted companies
being judged by a panel of experts.
Meanwhile, Hactl was the recipient
of the Enterprise Award in the 2012
DHL/SCMP Hong Kong Business
Awards, which required it to
demonstrate excellence in market
development, business performance
and commercial success.
Hactl also clinched two more
prestigious awards in the Award
for Excellence in Training and
Development 2012 organized
by the Hong Kong Management
Association (HKMA). Hactl won
the Excellence Award in the new
‘Skills Training’ category, while
Senior IT Coordinator Rose Wong
received the individual ‘Outstanding
New Trainer Award’.
In a further development, a
team from Hactl took the second
runner-up prize in the Hong Kong
Management Game 2012, which
challenges teams to make
sound decisions in real-to-life
business situations.
Second left: Mark
Whitehead, Chief
Executive, Hactl,
receives the
DHL/SCMP 2012
Enterprise Award
from 2011 winner
Giormani, watched
by (first left) Ken Lee,
Head of Commercial,
Asia Pacific, and
Managing Director,
Hong Kong, DHL
Express; and (first
right) Robin Hu,
Chief Executive
Officer, South China
Morning Post Group.
Gammon Head of Procurement Susan Siu receives
the Gold Award from Ryoichi Yamamto, Chairman,
International Green Purchasing Network.
Gammon won a Gold Award in the
‘Large Corporation’ category at the
Hong Kong Green Awards 2012,
which aim to recognize businesses
with outstanding performance in
green management, purchasing
and governance.
Gammon earned the award for
its efforts in engaging the supply
chain in its process of sourcing
and promoting the use of green
materials. This included a
Sustainable Procurement Policy,
trade workshops on sustainable
procurement and discussions
with suppliers and subcontractors
on green and recycled products.
One example, following two
years of research to identify and
develop appropriate suppliers,
was the setting up of sustainable
timber procurement guidelines
referencing the Forest Stewardship
Council (FSC) for FSC-certified
timber and plywood.
Thistle vol.1 2013
Hong Kong Air Cargo Terminals
Limited’s (Hactl) excellence across
the board has been recognized with
several recent awards.
JOS is Preferred Partner
7-Eleven Voted Hong Kong’s Favourite Brand
For the second time in recent years,
7-Eleven has been voted Hong Kong’s
favourite brand.
Left: JOS Macau Senior Manager Tommy Law
receives the ‘Best Performance Partner of the Year
2012’ award from Microsoft Hong Kong General
Manager Peter Yeung.
Jardine OneSolution (JOS) has won
partnership awards in Hong Kong
and Macau.
JOS Hong Kong was named winner of
the ‘IT Outsourcing’ category at the
SMBWorld Awards 2012, where the
magazine’s readers and members of
its supporting organizations vote for
their favourite suppliers and vendors
in 33 award categories.
This was the fifth consecutive year
that JOS was voted a reliable partner
by companies in the Small and
Medium Enterprise (SME) market.
Chosen from over 1,000 brands,
7-Eleven Hong Kong topped the
online poll conducted by BDRC Asia,
an independent market
research consultancy.
Over 1,500 Hong Kong
customers aged 18
to 55 were asked to
vote for their favourite
brands across more
than 100 consumer
products and service
categories including
banking, fashion, hotels,
supermarkets, restaurants
and electronics.
“7-Eleven is honoured to receive
Hong Kong’s recognition,” said
Chief Executive Officer Tim Chalk.
“In the future, we shall endeavour
to work even harder to achieve our
vision of being ‘the best retailer
of convenience’.”
Hongkong Land’s Legal Services Team Leads
the Way
For the fifth time and the fourth
consecutive year, Hongkong Land’s
legal services team was once
again named ‘Real Estate In-House
Team of the Year’ at the 2012 Asian
Legal Business (ALB) Hong Kong
Law Awards. In addition, the team
was one of the five finalists in
the ‘Innovative In-House Team of
the Year’. The awards recognize
excellence and outstanding
achievement in Hong Kong’s leading
law firms and in-house legal teams.
“The legal services team continues
to outperform the market and it
is excellent that it has again been
recognized for its efforts,” said
Hongkong Land Executive Director
and Group Counsel David Lamb.
Meanwhile, JOS Macau won the
‘Best Performance Partner of the
Year 2012’ award from Microsoft
for its performance excellence
and valuable IT support. The only
company in Macau to receive
this award, the JOS Macau team
was cited for its capabilities in
selling, installing and maintaining
Microsoft products.
Hongkong Land’s legal services team celebrates winning the ALB Award for the fifth time.
The marketing team at Pizza Hut
Hong Kong has achieved another
milestone by carrying off two new
prizes at the Hong Kong Management
Association/Television Broadcasts
Limited Awards for Marketing
Excellence 2012. The annual awards
pay tribute to business enterprises
and individuals who have achieved
marketing excellence through
their insightful and extraordinary
strategies in Hong Kong’s extremely
competitive marketplace.
For the first time ever, the Pizza Hut
Hong Kong marketing team scored in
both the ‘Individual Excellence’ and
‘Integrated Campaign’ categories with
Marketing Director Richard Leong
being named winner
of the ‘Distinguished
Marketing Leadership
Award’ and its
‘Pizza and More’
marketing campaign,
winner of the ‘Merit
Campaign Award’.
This highly successful
campaign was also
The successful Pizza Hut Hong Kong marketing team.
one of the five
finalists in Marketing
Magazine’s ‘Marketing Excellence
Award’ and 2012 was no exception.
Awards – Advertising Field’.
Pizza Hut won the restaurants’
category ‘Junior Frontline’ and
Meanwhile for the last 17 consecutive
‘Supervisory’ level awards as well as
years, Pizza Hut Hong Kong has won
‘Service Retailer of the Year’ in the
the Hong Kong Retail Management
Mystery Shoppers Programme – Fast
Association’s ‘Service & Courtesy
Food/Restaurants category.
Performance 23
More Milestones for Pizza Hut Hong Kong
Mandarin Oriental Scoops Up More Awards
Mandarin Oriental hotels in Macau,
Sanya, Hong Kong and Jakarta have
scooped up new awards while Kaoru
Izuha, Assistant Manager of Mandarin
Oriental, Tokyo’s sushi restaurant, Sushi
Sora, has won the prestigious title of
2012 Kikisake-shi (sake sommelier).
Meanwhile following a successful
extensive renovation in October
2009, Mandarin Oriental, Jakarta was
crowned ‘The Best Business Hotel
in Jakarta’ at the Business Traveller
2012 Awards.
Mandarin Oriental, Jakarta has been voted the city’s best business hotel at the Business Traveller 2012 Awards.
“Winning this prestigious award is
recognition of the highest standard
of service and genuine hospitality
that our team consistently delivers
to our guests,” said General
Manager Mandarin Oriental,
Jakarta Mark Bradford.
At the third SpaChina Awards, which
recognize the leaders and innovators
in the spa industry, Mandarin Oriental,
Macau won the ‘Best Hotel Spa in
China’ and Mandarin Oriental, Sanya
was named ‘Best Destination Spa
of the Year’. In addition, Mandarin
Oriental, Hong Kong received the
award for ‘Most Novel Facial Treatment
of the Year’ for its ‘Utopia Advanced
Anti-Ageing Facial’, which uses
naturally derived skincare products by
Gaylia Kristensen of Australia.
Thistle vol.1 2013
Ms Izuha claimed the honour out
of 25,000 certified sake sommelier
competitors in the Third Kikisakeshi World Championship, which
is sponsored by the Sake Service
Institute. The competition involves
tests on comprehensive knowledge and
skills and contestants are evaluated
on their ability to introduce the taste
and enjoyment of sake in a correct and
easy-to-understand manner.
Range of Accolades for Astra
Astra has carried off major titles at
two awards ceremonies – PR of the
Year Awards 2012 and Indonesia Best
Companies Awards 2012.
At the PR of the Year Awards, which are
run by MIX Marketing Communications
Magazine to recognize quality PR
programmes in Indonesia, Astra won
two awards in the ‘Best Corporate
Social Responsibility Programmes’
category and a third award in the
‘Best Internal Public Relations
Programme’ category. Astra’s Head
of Public Relations Yulian Warman
also achieved the accolade of being
voted ‘PR Manager of the Year 2012
(Gold Winner)’.
For the first time in the four-year
history of the awards, evaluation
of entries included face-to-face
interviews with the panel of judges.
Left: Astra Head of
Internal Relations
Boy Kelana Soebroto
receives the group’s
Indonesia Best
Companies Award
2012 from Editorin-Chief of Warta
Ekonomi magazine,
Muhamad Ihsan.
At the Indonesia Best Companies
Awards, which were held by Warta
Ekonomi magazine, Astra won the
title of ‘The Biggest Value Added in
a Holding Company’. In addition,
PT Astra Otoparts Tbk was named
‘The Biggest Growing Equity’ in the
‘Automotive Company’ category while
PT United Tractors Tbk achieved the
same award in the ‘Retailers’ category
and PT Astra Agro Lestari Tbk won the
‘Biggest Return on Equity’ title in the
‘Agriculture Company’ category.
The awards reflect Indonesia’s best
companies in terms of financial
performance and ability to add value
to their business.
Recognition for JEC’s Safety Standards
Jardine Engineering Corporation’s
(JEC) safety and health standards
received recognition at the 11th
Hong Kong Occupational Safety and
Health (HKOSH) Award Forum and
Presentation when the group received
several awards. Top of the list was
the Hong Kong Federation of Insurers
Award, where JEC beat 360 entries in
nine different categories.
“This award recognizes JEC as an
industry benchmark in safety and
health standards not only for our
customers, but also for suppliers,
shareholders and counterparts,”
said JEC Executive Director and
Chief Operating Officer Penn Yeung.
With the help of Jardine Lloyd
Thompson, JEC established a Worker
Injury Risk Management programme in
2002 and in the last 12 months alone,
the injury rate has dropped to 0.86 per
1,000 workers.
JEC was also awarded the HKOSH
Annual Report Bronze Award, the
Safety Performance Award and the
Best Presentation Bronze Award.
JEC uses interactive drama to promote best practices at the HKOSH Award Forum and Presentation where the
group received several awards.
Guardian Singapore triumphed over
all other competitors in the arena of
patient care by winning 11 out of the 13
Health Ambassador Awards conferred
by the Health Promotion Board and
Pharmaceutical Society of Singapore.
Guardian has cornered most of the
Health Ambassador awards since the
programme’s inception in 2009.
“This is an excellent testament of our
pharmacists’ passion to serve our
community,” said Guardian Health
and Beauty Chief Executive Officer
Pierre-Olivier Deplanck.
Meanwhile, Guardian pharmacist
Reshma Lhode clinched the
prestigious Pharmaceutical Society
of Singapore Community
Pharmacist of the Year
Award 2012. This was
the third consecutive
year that a Guardian
pharmacist had won the
award, which is presented
in recognition of
outstanding pharmacists
who contribute greatly to
Guardian pharmacists receive their awards from Ang Hak Seng,
Chief Executive Officer of the Health Promotion Board.
the community.
Jardine Shipping
Services in the
Singapore Top Ten
Performance 25
Guardian Singapore Triumphs in Pharmacy Awards
Second Left: Singapore MP Vikram Nair presents the
Top Ten award to JSS Singapore Group Commercial
Director and Singapore Country Manager Lakhbir
Singh watched by fellow award winners.
Labour Medal Honour for THACO
Speaking at the awards ceremony
held by the People’s Committee of
Dong Nai Province, THACO Chairman
Tran Ba Duong said the medal was a
great honour and would encourage
THACO to strive even harder to build
a prosperous Vietnam.
THACO established Chu Lai – Truong
Hai automobile engineering industrial
park and is the only company in
Vietnam producing and
assembling cars, trucks and
buses. It has also invested in
several innovative projects
to develop a supporting
industry through co-operation
with Hyundai to produce and
manufacture engines for the
domestic market as well as
for export. In addition, THACO
has raised nearly 40 billion
dong (US$1.9 million) for its
charity fund which aids the
Chairman Tran Ba Duong and other THACO representatives
receive the Labour medal.
local community.
JSS was judged on criteria, which
included professional passion and
initiatives, financial performance, track
record in safety measures, sharing of
knowledge and experience with the
public and word-of-mouth reputation.
“We are proud to be recognized for
our performance in shipping services,”
said JSS Singapore Group Commercial
Director and Singapore Country Manager
Lakhbir Singh. “This will encourage us
to be one of the best in our field.”
Thistle vol.1 2013
Truong Hai Auto Corporation (THACO),
in which Jardine Cycle & Carriage holds
a 32% interest, has been awarded a
second-class Labour Medal by the
Communist Party and State of Vietnam
for its remarkable contribution to
the country’s automobile industry
and its activities for charity. The
medal was one of 86 presented
to collectives and individuals for
outstanding performance.
Jardine Shipping Services (JSS)
Singapore has been named one of
the Top Ten shipping agencies in the
city-state in the Circle of Excellence in
Offshore & Marine Industry (COEOM)
2012-2013 presented by Asia Business
Journal under the auspices of the
Singapore Government. The award
programme aims to spur leading
companies across Singapore to greater
innovation, fair practices and growth in
entrepreneurship.
CENTRAL Rat Race Breaks Another Record
for MINDSET
SPIRIT
Spirit 27
On Mental Health from
the Jardine Ambassadors
CENTRAL Rat Race Breaks Another Record for MINDSET
More than 460 participants completed
the course of the seventh annual
CENTRAL Rat Race, raising a record
HK$2.65 million (US$341,607)
for MINDSET.
The ‘Rat Race Cup’ was won by the
team from Hong Kong Exchanges and
Clearing Limited, while for the fourth
consecutive year, Craig Shute from
CB Richard Ellis took home the ‘Big
Rat Cup’ for being the fastest senior
executive. Sylvie Emma Keswick won
the ‘Junior Rat Cup’ as the fastest ‘Kid
Rat’ and the ‘NGO Rat Cup’, in which
representatives from local NGOs pair
up to compete for the prize, went to
Castle Peak Hospital.
“All of us at MINDSET are grateful
to be the beneficiary of this event
for the seventh consecutive year,”
said MINDSET Chairman and
Jardine Matheson Group Managing
Director Ben Keswick.
“CENTRAL Rat Race is a
terrific platform to raise
awareness of the good
work mental health
organizations do in Hong
Kong and mainland
China, as well as the
importance of maintaining
work-life balance in such
a fast-paced business
environment.”
Winners of the ‘Best Dressed NGO Cheering Team Award’, the New
Life Psychiatric Rehabilitation Association participants strike a pose
in their fancy dress.
The 2012 CENTRAL Rat
Race proved the event’s
toughest course to date with a number
of new challenging obstacles to
navigate. For ‘Top of the Class’ on Leg
Three, participants had to display
strength of body and mind as they
climbed the escalators inside Prince’s
Building and Alexandra House, and
solved a puzzle at the Landmark
Atrium. During ‘Rat ‘n’ Roll’ on Leg
Six, competitors rolled inside a giant
hamster wheel outside Jardine House.
“The event’s popularity clearly
demonstrates the generous nature of
Hong Kong people and showcases the
wonderfully interconnected Grade A
offices in CENTRAL,” said Hongkong
Land Chief Executive Y K Pang.
Inaugural MINDSET Challenge Raises Awareness in Singapore
The Guardian Singapore team with (right) Chief
Executive Officer Pierre-Olivier Deplanck.
The inaugural MINDSET Challenge
2012 saw a total of 161 participants
from 15 Group business units race up
Marina Bay Financial Centre Tower
One, a joint venture development
by Hong Kong Land. Individual and
team participants had to complete
all 33 levels of the building, a height
of 160 metres, within the shortest
time possible. MINDSET Singapore
Chairman Alex Newbigging then led
Group senior management in a mass
walk up the building.
Guest-of-Honour at the event was
Singapore Minister of State for Social
and Family Development Halimah
Yacob. It was also supported by local
NGOs and included an address on
‘Mental Wealth’ by MINDSET Adviser
Dr Daniel Fung, Chairman of the Medical
Board, Institute of Mental Health.
“MINDSET in Singapore has come a
long way since its inception in January
2011,” said Chairman Alex Newbigging.
“The MINDSET Challenge is the next
step in making a difference in the
area of mental health. We want to
raise awareness within the Jardine
Matheson Group and the wider
community with the aim of reducing
the stigma associated with people
suffering from mental illnesses.”
Thistle vol.1 2013
MINDSET in Singapore has held its
first major awareness-raising event to
promote mental health among Jardine
Matheson Group companies there.
Jardine Ambassadors Spread Christmas Joy in Hong Kong
Jardine Ambassadors brought Christmas
joy to over 120 service users from
five non-governmental organizations
in Hong Kong by organizing a series
of parties.
“The happy faces and appreciation
of the service users are the drivers
for us Ambassadors when organizing
these activities,” said Sharon Chung
of Jardine Aviation Services. “It is so
rewarding.”
The first event was for service users
from Baptist Oi Kwan Social Service and
Caritas Wellness Link – Tsuen Wan and
was held at The Excelsior Hotel, where
Group Managing Director and MINDSET
Chairman Ben Keswick together with
MINDSET Steering Committee members
and co-ordinators, joined in the fun.
Three more parties were then held
for service users from The Boys’ and
Girls’ Clubs Association of Hong Kong,
Lok Man Children’s Centre, the Mental
Health Association of Hong Kong, Kwun
Tong Centre and MINDSET Place.
Jardine Matheson Group Deputy Managing Director Adam Keswick joins in the fun at one of the Christmas
parties for service users.
Workshops Equip Student Advocates for Health in Mind Programme
Two workshops have been conducted
to help equip student advocates
participating in the Health in Mind
programme with the necessary
knowledge and skills to interact with
people suffering or recovered from
mental illnesses.
Students from the ten new schools
in the 2012-14 programme learnt the
important facts of mental illness at
a workshop conducted by Francis
Woo, Senior Nursing Officer of Kwai
Chung Hospital. This was followed by
a visit to facilities inside the hospital
such as the Patient Resources and
Social Centre and various wards,
which gave the students a deeper
understanding of the support
provided by a psychiatric hospital
to those suffering or recovered
from mental illnesses and the skills
training available to assist them to
reintegrate into the community.
At another workshop
for Health in Mind
students in their second
year of the programme,
United Christian
Nethersole Community
Health Service Clinical
Psychologist Carol Yew
addressed students on
‘Positive Psychology’.
Through various
interactive activities,
which included the
evaluation of one’s
Health in Mind student advocates share their formula for happiness
‘Happiness Index’ and the
with participants at the ‘Positive Psychology’ workshop.
making of a newspaper
shoe rack, participants were asked to
handling centre, SuperTerminal 1,
identify their level of happiness and
operated by Hong Kong Air Cargo
related factors affecting happiness.
Terminals Limited (Hactl). The
students experienced the different
Meanwhile, over 100 students were
aspects of the cargo handling facilities
rewarded for their high participation in
such as the cargo acceptance, release
the first year of the 2011-13 programme and storage areas, as well as the
with a tour of the world-class air cargo
airport apron.
Spirit 29
MINDSET Backs Pilot Project for Peer Support Workers
MINDSET is investing HK$5 million
in a three-year pilot project in Hong
Kong, which aims to train people who
have recovered from a mental illness
to help others who are undergoing
similar problems.
The ‘MINDSET Peer Support Worker
Project’ has launched its first training
course in collaboration with four
agencies – Baptist Oi Kwan Social
Service, Caritas – Hong Kong, The
Mental Health Association of Hong
Kong, and New Life Psychiatric
Rehabilitation Association – setting
a new milestone for psychiatric
rehabilitation in Hong Kong.
“The initiative is consistent with
the global trend emphasizing the
empowerment of consumers and
the growing attention to recoveryoriented services,” explained
Sania Yau, Chairperson, MINDSET
Peer Support Worker Project
Steering Committee.
MINDSET Governor
Neil McNamara and
MINDSET Adviser
Ophelia Chan add
their support to
the MINDSET Peer
Support Worker
Project at its
official launch.
The 19 service users who were selected
for the inaugural training course from
over 100 applicants will undergo 100
hours of training to become a Peer
Support Worker. Level One of the
course will deal with basic knowledge
and concepts and skills, which will
include generic training jointly provided
by the collaborating agencies, while
Level Two will focus on job-related
skills training along with job-specific
training and practice learning tailored
by the individual agency.
On completion of training, qualified
Peer Support Workers will have the
opportunity to work on a full-time,
part-time or hourly basis in the service
units of the four participating NGOs
where they will provide support to
other service users.
“This pioneering project can play a
critical role in peer development and
the recovery movement in Hong Kong,”
said Ms Yau.
JLT Malaysia Supports Cancer Awareness Relay
The overnight event themed
‘Celebrate, Remember and Fight Back’
commemorates the lives of cancer
survivors while raising funds for the
National Cancer Society Malaysia’s
The JLT Team
relayed around
the stadium track,
in a symbolic
demonstration of
the never-ending
fight against cancer.
projects. Over a period of 16 hours,
from dusk to dawn the following
day, participants were involved in a
continuous series of fun-filled activities
at the stadium including games,
performances, and themed laps.
The JLT team, alongside teams from
other companies and organizations,
relayed around the track, in a symbolic
demonstration of the never-ending
fight against cancer, both at a national
and individual level. Among the
themed laps was a ‘Survivors’ Lap’
in tribute to the many survivors of
cancer and ‘Luminaria’ – a lap walked
in remembrance of those who had
fought valiantly, but succumbed to
the disease.
Thistle vol.1 2013
JLT Malaysia showed its support for
cancer awareness by taking part in
the ‘Relay For Life’ Malaysia 2012
event, held at the UKM Stadium in
Kuala Lumpur.
Astra Concludes Successful 55th Anniversary
Astra has concluded its successful
55th Anniversary year, which was
marked by a series of celebrations and
corporate social responsibility (CSR)
programmes.
Left: Astra
Director Angky
Tisnadisastra
receives a
‘One-Billion Tree
Planting’ award
from Indonesia’s
Minister of
Forestry, Zulkifli
Hasan, during
a tree planting
session at
Soekarno-Hatta
International
Airport.
The highlight of the celebrations was
‘Explore the World of Astra’, a four-day
event, which was held in Jakarta and
attended by almost 150,000 group
employees and the general public.
Designed as an expression of gratitude
for the achievements accomplished
by Astra during its 55 years of
operation and in appreciation of the
contributions of stakeholders who had
helped Astra fulfill one of the Catur
Dharma principles, ‘to be an Asset to
the Nation,’ it involved entertainment,
daily activities and an exhibition of
Astra businesses’ CSR programmes.
During the anniversary year, Astra
achieved CSR goals in the areas of
education with scholarships and
training and development programmes
for teachers and schools; in training
for SMEs; in the health sector by
providing various medical services
and donating blood; and by planting
867,489 trees for the environment.
This last achievement was recognized
by the Ministry of Forestry during
Indonesia’s Tree Planting Day and
National Tree Planting Month 2012
when Astra was presented with an
award to mark its active participation
in the national ‘One-Billion Tree
Planting’ movement. Since launching
its own tree planting programme in
2008, Astra companies have planted a
total of 1.3 million trees.
IKEA Ambassadors See Benefits of Soft Toys Campaign
Ambassadors from IKEA Hong Kong
and Taiwan, led by a Save the Children
team, have visited Yunnan in mainland
China to see for themselves how
children are benefiting from the funds
raised by IKEA’s global ‘Soft Toys for
Education’ campaign.
During the three-day visit, the IKEA
ambassadors met local teachers,
students and parents at two schools in
the mountainous area of Longju Town,
Mojiang City, one of them funded by
the campaign.
“The environment of
the non-funded Mojiang
County School was
poor with a shortage of
teachers. Due to limited
space, some students
lodging at the school
have to sleep in bunk
beds placed at the back
of the classroom,” said
IKEA Taiwan Marketing
Manager Roxy Cheng.
The team of ambassadors from IKEA Hong Kong and Taiwan.
At the Early Childhood
Care and Development
Center of LongBin
School, which is funded by the Soft
Toys campaign, the children were more
outgoing and active and obviously
benefiting from a more interactive
way of learning under the guidance of
trained teachers.
“Everyone there was so grateful to us
for the donations and sponsorship
that have given their children a better
education,” said IKEA Hong Kong
Marketing Director Janet Lai. “The
hope of parents is that their children
can continue to study and, in doing so,
free themselves from poverty.”
IKEA works together with UNICEF and
Save the Children on the Soft Toys
campaign where HK$10 is donated
for every soft toy sold in its stores. To
date the money raised has helped fund
projects in many countries for more
than 8 million children.
Hactl Pledges to Reduce Energy Consumption
Hactl is among 18 leading Hong
Kong enterprises that have pledged
to reduce energy consumption and
carbon emissions in their buildings.
Spirit 31
JEC Initiatives Sustain a
Better Thailand
the World Business Council for
Sustainable Development in Geneva,
Switzerland and over 100 other
organizations worldwide have already
signed up.
Hactl Executive Director Kenneth
Chan signed a building energy
pledge at a high-profile launch event
organized by the Climate Change
Business Forum, of which Hactl is
an active member, and the Business
Environment Council.
Jardine Engineering Corporation
(JEC) has reinforced its policy of
incorporating corporate social
responsibility initiatives into all its
business operations with the launch
of a voluntary project called ‘Jardine
Jit Arsa’ in Thailand.
JEC supplied and installed a solar
power generation system to
provide electric fans and lighting at
Lamsonthi Wittaya school in Lopburi.
“This will create an eco-friendly
learning place for students and the
local community, reduce electricity
costs, and help to raise awareness of
global warming,” said JEC Thailand
Managing Director Narongchai
Chavanussaporn.
JEC Thailand’s management team
and over 70 volunteer staff attended
the handover ceremony at Lamsonthi
Wittaya school where they joined
students and teachers in celebrating
the successful completion of
the project.
Left: Hactl Executive Director Kenneth Chan and
Hong Kong SAR Government Secretary for the
Environment Wong Kam-sing shake hands on
Hactl’s building energy pledge.
Dairy Farm Singapore Celebrates Active Agers
Dairy Farm Singapore has honoured
the dedication and contribution
of active agers towards their
families and the community with a
programme held in collaboration
with the People’s Association Active
Ageing Council.
More than 100 active agers attended
an event held at Tampines Giant
Complex to launch the month-long
promotion, which offered special
discounts and promotions to all
seniors, i.e. ‘golden’ citizens aged
50 and above. Guest-of-Honour
was Khaw Boon Wan, Minister for
National Development.
Among the promotions was a
complimentary PAssion-EZ Link Card,
which could be used to commute on
public transport as well as to earn
reward points at Cold Storage, Shop
N Save, Giant and Guardian Health
& Beauty stores. Participants also
enjoyed special discounts and offers
at Giant, Shop N Save and Guardian.
Singapore Minister for National Development Khaw Boon Wan and People’s Association Chief Executive
Officer Yam Ah Mee join active agers at the launch of the Dairy Farm promotion.
Thistle vol.1 2013
JEC Thailand staff and volunteers work together
on the new lighting and fans system at Lamsonthi
Wittaya school in Lopburi.
The pledge, which is designed to
reinforce Government efforts to
make Hong Kong more sustainable,
commits Hactl to setting efficiency
targets and to reporting annually
on its progress. It originated with
Group Marks St Andrew’s Day
PEOPLE
The Jardine Matheson Group paid
its annual tribute to Scotland’s
patron saint on St Andrew’s Day,
30th November 2012, with receptions
held in its offices in Hong Kong,
London and Bermuda.
At Jardine House in Hong Kong,
business associates and friends
gathered in the Penthouse to
partake in the ceremony of ‘testing
the capacity of the wooden spoon’,
a tradition which dates back 75 years
to 1936 in Shanghai. At that time,
the spoon was proven to hold an
imperial quart, then the equivalent of
a bottle of whisky.
In Bermuda, the Group’s celebrations
were attended for the first time by
Governor George Fergusson and
his wife and US Consul General
Robert Settje, who both took up
their posts in 2012. Pipe Major David
Frith of the Bermuda Islands Pipe
Band accompanied the arrival of
the haggis.
In keeping with a long-held
tradition, verses were penned to
commemorate the occasion and
exchanged between Hong Kong,
Bermuda and Matheson & Co. in
Lombard Street, London.
Midnight Gun Ushers in 2013
The traditional Jardines’ Midnight
Gun Salute to the New Year was
fired by Mrs Josephine Kok, wife
of Michael Kok, who retired at the
end of 2012 after six years in the
position as Group Chief Executive of
Dairy Farm.
Mr Kok joined Dairy Farm in 1987 and
was appointed Group Chief Executive
in April 2007. He has over 30 years’
experience in retailing in Asia and
will remain a non-executive director
of Dairy Farm.
The traditional ceremony in
Causeway Bay has become a popular
local event since the Gun was fired
on the first New Year’s Eve after
the end of World War II. The event
is often covered as a countdown to
the New Year by local television and
radio stations.
People 33
X-Starvaganza Showcase
for Dairy Farm Singapore
7-Eleven Singapore celebrates winning the InterBusiness Dance Competition at X-Starvaganza.
A spectacular evening themed
‘X-Starvaganza’ showcased the
achievements of Dairy Farm Singapore
during 2012.
Highlights of the event included the
presentation of Best Service, Operator
and Long Service awards led by Tan Kim
Hai who inspired the audience with his
55 years of dedication and loyalty to the
group. A video tribute was also paid to
retiring Group Chief Executive Michael
Kok who responded with a speech
of thanks to team members for their
contributions to helping Dairy Farm
achieve greater heights.
The inaugural ‘Dairy Farm’s Got Talent’
showcased outstanding performances
from four Grand Finalists, with Rowell
Bernardo of Cold Storage winning with
his rendition of ‘Bohemian Rhapsody’.
The highly anticipated Inter-business
Dance Competition saw 7-Eleven
emerge victorious with their uniquely
crafted African-inspired repertoire.
The audience was also serenaded with
songs from performers from Taiwan,
Malaysia and the Philippines, but it was
Social and Sports Committee Chairman
Lester Quah who drew the loudest
cheers for his performance of classic
English and Chinese songs.
Thistle vol.1 2013
Group Marks St Andrew’s Day
New CEO for JLT Asia
Duncan Howorth has been appointed Chief Executive Officer (CEO) of
Jardine Lloyd Thompson (JLT) Asia. His responsibilities will span Risk and
Insurance as well as Employee Benefits. He replaces Warren Merritt who
has left JLT to pursue other opportunities.
As a member of JLT’s Group Executive Committee, Mr Howorth will retain
his current portfolio as International Chairman of Employee Benefits.
“Duncan is an excellent addition to our team in Asia and will support JLT in
growing its presence in this key, high growth market,” said JLT Group CEO
Dominic Burke.
Duncan Howorth
Director Development Initiative Addresses ‘Managing Growth’
Twelve senior Jardine Matheson
Group directors were involved in
the 2012 Director Development
Initiative (DDI), which in keeping
with previous years had the overall
theme of ‘Leadership and Strategic
Change’, but with a specific
focus on ‘Managing Growth’.
All the directors arrived on the
programme with a specific business
improvement initiative, which was
then developed over the course of
six months.
Pacific businesses, met with the
boards of 17 companies in Tokyo,
Hong Kong, Macau and Shanghai.
“Our primary interest is in developing
a practical understanding of how
these businesses address the issue
of growth in both mature and fastgrowing economies,” explained Group
Head of Human Resources Ritchie
Bent. “Our interest is in applied
learning, rather than theory.”
Participants
in the 2012
Director
Development
Initiative.
During the DDI, the participants
from units, which included Astra,
Dairy Farm, Mandarin Oriental,
Hongkong Land and various Jardine
Firsthand Look at Cyber Security for Jardine IT Forum Members
Jardine IT Forum members took a
firsthand look at the latest cyber
security measures when they paid
a visit to the Security Operations
Centre in Hong Kong of Network Box
Corporation, a security managed
services provider used by several
Jardine Matheson Group companies
as a first line of defence to protect
their information networks from
cyber-attack.
The Jardine IT Forum consists of IT
colleagues from across the Group who
meet regularly to share information
and experiences to collectively
improve their IT capabilities. In
addition to a tour of the Security
Operations Centre, the visit provided
an opportunity to review the latest
network attack trends and to discuss
how various Group business units
could better handle attacks.
Founded in 2000, Network Box
protects over 1,600 organizations
and government departments around
the globe. In September 2012, the
month of the Jardine IT Forum visit,
Network Box recorded an average of
just under 5,000 cyber-attacks per
customer per day.
People 35
Group HR Conference Focuses on Macau
The theme for the annual Jardine
Matheson Group HR Conference was
‘Growth’ and the subject of study,
‘Macau Inc’.
Over the course of the two-day
event, which was held at Grand Lapa
Hotel, Macau, the 180 participating
HR directors and managers were
joined by several CEOs, including
Jardine Matheson Group Deputy
Managing Director Adam Keswick
and Jardine Matheson (China)
Chairman David Hsu, as well as a
number of external consultants, who
were experts in their fields.
Having conducted prior research
on Macau, the delegates were
divided into 20 teams and given
ten hypotheses, relating to specific
facets of Macau that supposedly
inhibited growth. Having been given
The Dairy Farm Regional HR Team with (centre) Group Head of HR Ritchie Bent and (third right) Group Head of
Executive Development Alan O’Neill.
some tools, the teams subsequently
got out into the field, visiting
businesses, interviewing people and
conducting various forms of research.
Their objective was to either confirm
or refute their respective hypothesis,
using hard evidence to support their
claims. Their findings were then
challenged by the visiting CEOs, and
conclusions drawn as to where the
inhibitors of business growth lay, and
how these could be overcome.
Group Legal Conference Puts Participants to the Test
The second day started with a
session by Michael Cutting, Head
of Competition of international law
firm Linklaters about the application
of competition law within the region
and its implications on Group
businesses.
Participants
in the Jardine
Matheson
Group Legal
Conference
engage
in a panel
discussion.
This was followed by a presentation
given by Jardine Matheson (Myanmar)
Country Representative Dr Wong
Yit Fan, and Stephen Hopkins of
Group Legal about the exciting rapid
developments in that country and its
vast potential.
The conference ended with a dynamic
panel discussion by legal counsels
from within the Group who examined
their role and the difficulties they
face in their work, highlighting the
multitude of issues being dealt with
by Group businesses. These include
the changing regulatory environment,
managing relationships with key
business partners, and conflicts in
the application of the Group’s Code
of Conduct. They also discussed the
approach that they take to surmount
these and other challenges.
Thistle vol.1 2013
The problem solving skills of the 80
participants in the Jardine Matheson
Group Legal Conference, which was
held in Macau, were put to the test
on day one of the two-day event
when they were dispatched to various
historical locations in the enclave to
find ‘clues’ for a subsequent quiz.
ENTERPRISE AT WORK
... Jardine Engineering Corporation
Team members of JEC’s E&M Contracting Division.
A customer-focused strategy underpinned by teamwork at
all levels has been the driving factor in Jardine Engineering
Corporation’s (JEC) successful growth of business at Hong
Kong International Airport over the last decade. From a
single baggage security system contract in 2001, JEC has
built a relationship with the Hong Kong Airport Authority
(AA) into an excellent ongoing partnership. Today this
represents a significant business, making the AA one of
JEC’s top customers.
“JEC set a long-term goal of developing the relationship into
a key account and sustainable major revenue stream based
on our team’s unwavering focus on understanding the
AA’s needs, and a dedication to exceeding expectations,”
explained C K Tam, Operations Director, Electrical &
Mechanical (E&M) Contracting. “We have worked
consistently to become a trusted partner of the AA and as
this trust has grown so has the portfolio of systems that
we maintain.”
This portfolio has included over 80% market share of
the major upgrades of Hong Kong International Airport’s
complicated and critical Baggage Handling System (BHS),
which is at the core of the facility’s operations, as well as
ongoing maintenance of specialized heavy machinery such
as the aircraft loading bridge systems, for which JEC was
awarded a four-year contract in 2012. It has also involved
a unique operating environment that has often proven
challenging and tested JEC’s technical expertise.
“For example, the BHS alone is spread within
a hall that is approximately four football
fields in size split over two levels, consisting
of over 10km of conveyor belts that
interconnect with over 400 check-in counters
with more than 40 X-ray screening machines,
and Radio Frequency Identification (RFID)
tracking systems,” said Mr Tam.
Dealing with this level of complexity required JEC to assemble
and co-ordinate teams of, at times, over 100 different types
of specialist engineers, while fostering a strong spirit of
teamwork and can-do attitude in order to deliver innovative
solutions. These included the challenges of implementing
new technologies without compromising reliability such as
the introduction of the RFID tagging and vertical sorting units
that save space and operate more efficiently.
“Our partnership with the AA represents what JEC is
good at: providing an effective and dedicated direct
customer interface, the ability to juggle multiple projects,
and satisfying demanding customers in challenging
environments,” said Mr Tam. “These types of projects
require more from the frontline teams but provide an
excellent business model.”
As the partnership continues to grow, the JEC team is in a
strong position to develop the business further by using
its understanding of the AA’s requirements to leverage and
adapt the team’s expertise and consistently deliver results.
“We have successfully created a financially strong
and sustainable business in its own right that is
based on a strong foundation of partnership and trust
through performance,” added Mr Tam. “In turn, this
has reinforced JEC’s position as a leading provider of
complex E&M solutions in the most demanding critical
facility environments.”
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