LBC Express Inc. Asia CEO HR Summit 2016

LBC Express Inc.
Asia CEO HR Summit 2016
8/4/2016
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LBC Express Overview
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LBC History as an Industry Pioneer
Started serving the
needs of overseas
Filipinos, for their
cargo
requirements
bound anywhere in
the Philippines
LBC Air Cargo ("LBC
Express") became the
1st Filipino-owned courier
company infusing time
sensitive cargo deliveries
Expanded its
Money Transfer
Services segment
by offering bill
payment collection
services in the
Philippines
2013
2012
2006
Rebranded with
new corporate
slogan to “We like
to move it", and a
shift in emphasis
in the corporate
culture
1999
1990
1985
1950
1973
Pioneered
24-hour door-todoor delivery
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LBC dominated
the cargo, courier
and money
remittance
markets and
became known as
the “Hari ng
Padala”
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Began to provide
corporate
remittance
fulfillment services
Achieved a 84%
share of overall
domestic express
market in the
Philippines
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LBC Today
The leading provider of courier and freight forwarding services, as well as a leading non-bank
provider of domestic remittance services
Over 7,000 directly
employed customer
associates
Over
1,500
vehicle fleet
Over 3,500
branches and
partner agents
LBC is servicing
over 20 countries
Retail
Logistics
services
Over
1,200
owned branches
world wide
Courier
Balikbayan
boxes
Air cargo
Specialized
corporate solutions
Freight
forwarding
Print and mail
solutions
Corporate
Money transfer services
Global coverage
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Remittance
Domestic remittance
International remittance
Bill payments
Corporate remittance payouts
Bill payment
collection &
corporate
remittance
payouts
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Our Business Segments at a Glance
Logistics services
Retail logistics
Money transfer services
Corporate logistics
Remittance
Bill payment collection

Courier, air cargo,
Balikbayan boxes

Freight forwarding,

print and mail solutions,
specialized corporate
solutions

67.1%

12.0%

20.3%

On time delivery rate2:
99.5%

Number of corporate
customers: 536

Number of transactions: 
18,234,394
Number of transactions:
8,149,032

Sorting efficiency3:
99.96%

Service locations: 2,012 
Service locations: 1,030
Service offerings
Branch retail services,

Prepaid remittance
cards, Mobile and online
remit services

Bill payments and
corporate remittance
payouts
0.7%
Revenue contribution (%)
Key operating metrics1
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The HR and Organization Situation
• From decentralized operation to centralization
• No structured training and development
program
• Hard to effectively communicate to frontline
teams
• No frontline management team
• Loose control on HR policies
• No benefits and people management
benchmarks
• Traditional employee engagement programs
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LBC Strategic Talent Management Framework
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FRAMEWORK
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Human Resource Management Challenges
Super Typhoon Yolanda
Port Congestion
Country Restrictions
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Enterprise Resource
Program Implementation
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The HR Response
•
•
•
•
•
•
•
From decentralized operation
to centralization
No structured training and
development program
Hard to effectively
communicate to frontline
teams
No frontline management
team
Loose control on HR policies
No benefits and people
management benchmarks
Traditional employee
engagement programs
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•
HCSS Caravan
•
Coaching and Kouzner’s
Leadership Traits
Social Media
•
•
Helped install over 300 Team
Heads
Economize. Control. Improve
•
Competed for Awards
•
Social Media / Q12
•
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January
February
March
April
May
June
July
August
September
October
November
December
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2016 Indicators
• Employee Engagement at all time high of 4.20
in a 5-point scale (Gallup Q12)
• Leadership Practice Inventory rating of 3.33 of
a 4-point scale
• Revenues increased by 17% from 2013
• Net profit grew by 1,000% from 2013
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Organizational Learning
• Bank on small wins to prep for big ones
• Be consistent
• Be aware of all significant developments
occurring in your organization
• To CEOs and COOs, put HR in excom
• Be practical
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