Debtmaster PDF - Comtronic Systems

Your All-In-One Collection
Management Platform
Collect with Confidence
Debtmaster ® by Comtronic Systems ®
“We have been utilizing
the Debtmaster collection
platform for nearly 15 years
and find their collection
systems, support and
industry knowledge to be
an amazing value.”
M. Lammers
Debtmaster®: All Your Collection
Tools Under One Roof
Collect with Confidence Using Secure,
Fully Integrated Collection Software
“State of the art design and
features are not enough.
As a company with over 45
years of history, we need to
feel confident with both the
product and support team
behind it.
[The] Debtmaster support
Whether you’re a small office or an agency with many call centers,
the Debtmaster® collection suite can help you manage compliance,
enhance security, and provide quality service for clients and debtors.
At Comtronic® we develop fully integrated collection technology that
delivers all your debt management, telephony, and client reporting in
one secure platform. Our software is easy to install and use right out
of the box, and the friendly Comtronic staff provides all sales, service,
and support.
Debtmaster empowers collectors with the best in workflow
management, debtor information, payment utilities, reporting tools,
and documentation resources, all available with just a few mouse
clicks.Best of all, agents can access this information using a
single application.
team was able to deliver
a flawless and timely data
conversion, training, and
resolution to our issues.
Vendor support, not just
technical support, is what it
takes to win my business.”
E. Hall
Comtronic has more than 30 years of experience working within
the collection industry, incorporating feedback and best practices to
create the best collection technology on the market. Our Debtmaster
software suite is an affordable, flexible, compliance-friendly collection
management platform that equips collection departments and
agencies of any size to be efficient and profitable.
Debtmaster® Collection Management Software
3
Simple, Secure, Real-Time Data Access
Complete Debtor Information
at Your Fingertips
debtor demographics
outstaNding accounts
Use Debtmaster to help your agents provide a
high-quality, compliant debtor experience and
recover more payments. The Debtmaster collector
screen gives your agents the most current account
information at-a-glance, with encryption and partial
masking for sensitive fields (e.g. credit cards, social
security number, and date of birth).
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action codes
With Debtmaster you have control over agent
productivity and workflow. Customize collector
screen layouts to match each type of debt you
service so agents always see the most relevant
data first. Agents can easily initiate electronic
payment processing on an account, and before
you can say “screen pop” they are ready to
take the next call.
Debtmaster® Collection Management Software
Payments Made Easy for
Debtors and Agents
Collect More with Secure Instant
Electronic Payment Processing
“Running a successful
and efficient collections
business is necessary to
guarantee client satisfaction – and that’s no small
task. It was crucial that our
collection software package
possess the functionality
Don’t wait to collect payments by mail! Instant electronic payments
make it easy for debtors to make payments, helping you reduce
operating costs and reach your profit goals faster.
With Debtmaster agents can accept secure electronic payments
via credit/debit cards or EFT/ACH transactions with multiple vendor
options. Real-time approval ensures that payment information is
automatically posted to accounts, eliminating legwork.
Your staff can easily collect individual or recurring payments with
one-time authorization on debtor accounts. Automate payments on
a debtor payment schedule according to pre-authorized amounts.
Debtmaster stores all cardholder data according to PCI data
security standards for safe PCI compliance.
of handling the vast array
of client and agency needs
without being cumbersome.
After evaluating over 20
collection software titles,
I found Debtmaster to be
an easy decision. Simple
to begin with, functional
to administer and powerful
to grow with. Debtmaster
has fulfilled their promise
to deliver the best collection
software package available
today and I am proud to
be a client.”
S. Holmquist
Debtmaster® Collection Management Software 5
Intelligent Collector Workflow Management
Analyze Client Portfolios
& Leverage Profitable Accounts
client demographics
recovery figures
Use Debtmaster to track client profitability and maximize each
debt portfolio. With a few easy mouse clicks account managers
can navigate the Debtmaster Client Window to review client
demographics, recovery figures, and activity notes. Adjust and
prioritize work queues to keep agents on target. Your sales team
can work through a list of potential clients using contact schedules,
and use built-in reporting tools to manage billing and payments.
Privacy and security controls for sensitive data help your staff
maintain HIPAA compliance.
6Debtmaster® Collection Management Software
privacy rules
Better Visibility with Reporting
Monitor Your Progress
& Compliance
The Compliance Investigation Tool is designed to assist your compliance
officer in analyzing compliance related data within Debtmaster. These
data analytics can be used to help develop strategies as well as identify
gaps or problems within existing compliance policies.
Create informative reports to share with staff, management, clients,
or investors. Debtmaster offers 60+ built-in reports and a unique ODBC
interface for custom reporting with SAP Crystal Reports®, Microsoft
Excel®, and other common applications. Track growth, motivate
employees, and attract investors with meaningful information,
eye-catching graphs, and up-to-date figures.
Debtmaster® Collection Management Software 7
Manage Your Enterprise with
the Debtmaster Suite
Debtmaster®
CallThru®
ClientAccessTM
Fully Integrated Software: CallThru & ClientAccess fully integrate with your Debtmaster collection
software for quick installation, seamless operation
& secure, real-time data access.
Comprehensive Information: Debtmaster with
CallThru delivers instant screen pops containing
complete, current debtor information so agents are
prepared to connect & collect.
Interactive Voice Messaging: CallThru uses
the most current debtor information stored in
Debtmaster to schedule a constant stream of rightparty connections to agents according to debtor
dialing consent flags, time zones & account history.
Security & Compliance: Debtmaster with
CallThru makes it easy to store recorded calls for
compliance monitoring with FDCPA, TCPA, and
other federal/state guildelines. Data encryption
& agent monitoring tools promote security &
productivity from any location.
Easy Payments Anytime: Sophisticated Interactive Voice Recognition technology & Digital Voice
Broadcasting help you provide superior customer
experience with 24x7 voice messaging & agentless
payment collection.
8Debtmaster® Collection Management Software
Built-In Security & Compliance for
Collection Industry Standards
Total Protection
for Your Business
Protect Your Data
If you are looking for ways to strengthen your
security and compliance strategies, Debtmaster
can help. Our software suite enables you to
implement and automate best practices
throughout your business with built-in tools like
automatic AES 256-bit data encryption and partial
masking for sensitive data, complete contact
tracking, HIPAA compliance features, cell phone
number and flag tracking, time zone sensitivity,
PCI compliant payments, and user-level security
controls for onsite and remote access.
Replicate Your Server
For large gains in both data protection and disaster
recovery, Server Replication provides a redundant,
“up-to-the-minute” copy of the Debtmaster database
throughout the day. The replication can occur on any
redundant server on the network for nearly instant
activation in the event of a main server failure. With
today’s ever tightening data security standards in the
collections industry, this type of operational and data
protection is becoming increasingly important.
Remote (keyless) authentication provides
enhanced security and disaster recovery
protection for your entire business.
Debtmaster® Collection Management Software 9
COMPLIANT CONTACT CONTROLS
FOR TODAY’S COMMUNICATIONS
Provide a Quality Customer
Experience at Your Agency
Whichever automated dialing technology you use,
Debtmaster helps minimize costly violation risks
with the built-in Cell Phone Management (CPM)
module and time zone sensitivity. The CPM module
enables you to import cell phone information from
any source, and helps you identify known cell phone
numbers in the Debtmaster database.
Use the CPM to maintain tight control over dialing
procedures. Up-to-date phone information like
phone flags, status, and consent / non-consent
to dial are essential to compliant, quality debtor
experience. Debtmaster also uses time zone
sensitivity to prevent collectors from dialing phone
numbers outside of regulated FDCPA calling
hours, so your agents can connect with the
right party at the right time.
Compliance doesn’t end with phone numbers.
We maintain consent control of email and text
messaging messages as well.
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Debtmaster® Collection Management Software
Collection-Specific IP Telephony
Made Just for Debtmaster
Boost Collector Efficiency
& Maximize Right-Party Connections
Activate CallThru to streamline workflows, save
on voice services, and simplify your compliance
strategy. CallThru is the industry’s first collectionspecific IP phone system, and it works seamlessly
with your Debtmaster collection management
software.
CallThru features Interactive Voice Response (IVR)
for compliant messaging and 24x7 payments,
Automated Call Distribution (ACD) for intelligent
incoming call handling, power dialing for compliant
outgoing calls, and voice broadcasting (interactive
messaging) for maximum right-party connections.
CallThru is a SIP-ready phone system, which
allows you take advantage of more affordable voice
services, and keeps you flexible for ramping up or
down as your business evolves. You can also use
CallThru to help your office implement training,
coaching, and compliance with built-in advanced
reporting, agent monitoring and call recording.
Debtmaster® Collection Management Software 11
Streamline Your Administrative Tasks
Enhanced Communications Module Helps
You Correspond with Clients & Debtors
Eliminate redundant work and personalize
communications with the Debtmaster
Enhanced Communications Module. Agents
can use Microsoft Word® to select from a list
of pre-approved letters and notices for debtors
and clients. Letters can be created, stored, and
printed on the fly, or scheduled to print automatically in daily batches. For high volumes, agencies
can use the Debtmaster built-in letter outsource
interface for efficient third-party letter printing.
Save time and printing costs while you extend
your reach with electronic communications.
Debtmaster stores email addresses with consent
tracking and management for expedited Client
reporting and batch emailing of compliant notifications to Debtors via third-party outsourcers.
And with the Debtmaster Cell Phone Management (CPM) module you can go one step further
to manage cell phone numbers so you can send
SMS text messages that meet FDCPA, TCPA,
and other federal/state guidelines.
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Debtmaster® Collection Management Software
Get Debtmaster and
Collect with Confidence
Better Profits with
Better Technology
Debtmaster
Has You Covered
Review Debtor Data at a Glance
A/R Client List
Account Consolidation
Account History
Administrator Controlled
Security Access
AES 256-bit Encryption
Automated Workflow Management
Call Recording1
Cell Phone Number &
Flag Management
Client Listing
Client/Portfolio Cost Analysis
Collector Alerts
Commission Tracking & Reporting
Compliance Investigator Tool
Compliance Tracking & Management
Credit Bureau Reporting
Credit Card Payments
Database Encryption
Debit EFT Payments
Debtor/Client Email Communications
Electronic Account Forwarding
Enhanced Communications
Management
FDCPA & TCPA Compliance Features1
Gross, Net, & Dual Net Remit Clients
HIPAA Compliance Features
In-House Letter Printing
Integrated IVR1
Intuit® QuickBooks® Integration
Letter Outsourcing
Make Collecting Payments Easy
Built-In Security & Compliance
Better Returns for Your Clients
Keep Track of Agent Statistics
Save Time with Online
Skip Tracing
Streamline Communications
Keep Connected to
Credit Bureaus
Manage Millions of Accounts
Schedule your Demo Today!
800.414.2814
www.debtmaster.com
Manage Millions of Accounts
Manage Multiple Debt Types
Managed Worklists
Master Client/Sub Client
New Account Auto-Matching
New Accounts Listing
ODBC
Payment Audit
Payment Interfaces
Performance Analysis
Post Dated Checks
Power Dialing Options1
Pre-Collection
Prioritized Work Queues
Promised Payment Scheduler
Secure Account Notes
Secure Online Client Reporting2
Secure Remote User Access
Server Replication
SIP-Ready Phone System1
Simple Interest Calculation
Skip Tracing Integration
Time Zone Support
Trust Statements & Accounting
Unlimited Phone Numbers
Unlimited Addresses
User Defined Fields
View Scanned Documents
Voice Broadcasting1
Voicemail1
1 Available with CallThru®
2 Available with ClientAccess™
Debtmaster® Collection Management Software
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See What True Efficiency Looks Like
Schedule a Demo and See
Debtmaster with CallThru for Yourself
Collect with Confidence
800.414.2814
www.debtmaster.com
Smart business owners rely on Debtmaster® with CallThru®
because of its proven track record to increase productivity for
debt collection departments and agencies.
Debtmaster is an easy-to-operate, all-inclusive collection software
package designed to meet the specific needs of the collection
industry. By combining easy-access to debtor information with
intelligent IP-telephony, Debtmaster helps businesses to recover
more debt and maintain compliance.
What’s more, Comtronic Systems is your one-stop vendor for
sales, service, and support. We make it easy for you to grow your
business into an efficient and profitable operation.
Call Comtronic® today to schedule your Debtmaster with CallThru
demonstration and see for yourself why Debtmaster has remained
an industry leader for more than 30 years.
Debtmaster®, CallThru®, ClientAccess™, and Comtronic® are either registered trademark(s)
or trademark(s) of Comtronic Systems, LLC in the United States and other countries.
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Debtmaster® Collection Management Software
Contact Our Friendly Sales Staff
& Get Debtmaster® with CallThru®
US & Canada 800.414.2814
International +1 509.573.4300
Online www.debtmaster.com
Creators of the award-winning Debtmaster®
featuring CallThru® IP-based telephony
Serving the Collection Industry
for Over 30 Years
Founded in 1980, Comtronic Systems® remains a
worldwide leader in collection technology featuring
the award-winning Debtmaster® collection software
suite. With a 30-year reputation for quality, Debtmaster continues to set the standard for PC-based
collection technology by monitoring and adapting to
evolving requirements for the collection industry.
Debtmaster offers a complete package for everyone
from small debt buyers to large collection departments and agencies who seek a comprehensive,
user-friendly software solution. Business owners can
integrate the CallThru® IP-based telephony system
with the Debtmaster collection software to keep their
call centers compliant, efficient, and profitable. Add
the ClientAccess™ web portal for on-demand client
reporting available 24x7.
The Comtronic reputation for quality and reliability is
matched by its record of superb customer support.
Debtmaster is the all-in-one collection software available with the convenience of a single vendor.
Get Debtmaster and get the confidence which only a
trusted vendor like Comtronic Systems can provide.
Collect with Confidence
800.414.2814
www.debtmaster.com
Debtmaster
®
Collection Software
CallThru
®
Integrated IP Telephony
ClientAccess
TM
Secure Client Reporting