HP Intelligent Management Center v7.1 Basic Getting Started Guide

HP Intelligent Management Center v7.1
Basic Getting Started Guide
Abstract
This document describes the prerequisites for installation, exploring IMC Basic, managing basic resources, and an overview
of the various service components available. This document is intended for use by network engineers or system administrators
responsible for installing network software and components.
HP Part Number: 5998-6761
Published: September 2014
Software Version: IMC PLAT 7.1 (E0302)
Edition: 1.0
© Copyright 2014 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Acknowledgements
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Contents
1 Introduction to IMC Basic............................................................................4
Installing and deploying IMC Basic.............................................................................................4
2 Exploring IMC Basic...................................................................................5
Logging in to IMC Basic............................................................................................................5
Understanding the GUI..............................................................................................................6
Classic IMC Basic home page...............................................................................................6
Web desktop......................................................................................................................7
Operation interface..............................................................................................................8
Menu of tabs.......................................................................................................................9
Floating menus of the navigation tree......................................................................................9
Accessing auto discovery.........................................................................................................10
Operating tips........................................................................................................................12
Exploring the help system....................................................................................................12
Personalizing the My Favorites pane.....................................................................................14
Adding a function to the My Favorites pane......................................................................14
Accessing the My Favorites pane.....................................................................................15
Understanding the service configuration guide.......................................................................15
3 Managing basic resources.........................................................................16
Overview..............................................................................................................................16
Managing the network through topology..............................................................................17
Displaying network topology..........................................................................................17
Displaying custom topology............................................................................................17
Locating devices in a topology map.................................................................................18
Querying device performance data and alarms.....................................................................19
Displaying device alarm information................................................................................19
Viewing performance monitor data..................................................................................20
Configuring and managing a device...............................................................................20
4 User management....................................................................................21
Overview..............................................................................................................................21
User management..................................................................................................................21
5 Service management................................................................................23
VLAN Management................................................................................................................23
ACL Management...................................................................................................................23
Intelligent Configuration Center................................................................................................23
Guest Access Manager...........................................................................................................23
6 FAQs......................................................................................................25
7 Support and other resources......................................................................56
Contacting HP........................................................................................................................56
Subscription service................................................................................................................56
Related information.................................................................................................................56
Documents........................................................................................................................56
Websites..........................................................................................................................56
Typographic conventions.........................................................................................................56
Document conventions........................................................................................................57
GUI conventions................................................................................................................57
Symbols............................................................................................................................57
Index.........................................................................................................58
Contents
3
1 Introduction to IMC Basic
Intelligent Management Center Basic (IMC Basic) is an integrated network management product
delivered by HP. Focusing on service management, IMC Basic manages the resources, users, and
services of a network to provide you with a total solution for end-to-end resource management,
user management, and service management.
Installing and deploying IMC Basic
To install and deploy IMC Basic:
1. Prepare the following resources:
2.
•
Installation package
•
License certificate (available in the product package)
Select a deployment scheme.
IMC Basic supports the following deployment schemes:
•
Centralized deployment guide with an embedded database
•
Centralized deployment guide with a local database
Select a deployment scheme based on the enterprise or organization size. For more information
about selecting an appropriate deployment scheme, see the deployment guides for deployment
schemes. A deployment guide includes the hardware requirements for the server, installation
and registration procedures, and application scenarios. These documents are available in the
\manual directory of the installation package.
3.
4.
5.
According to the selected deployment scheme, prepare the server used for installing IMC
Basic.
Install and deploy IMC Basic.
Register IMC Basic.
The license key needed for registration is available in the license certificate.
4
Introduction to IMC Basic
2 Exploring IMC Basic
Logging in to IMC Basic
IMC Basic adopts a browser/server model, and it is accessible through a browser.
To start IMC Basic:
1. Launch the web browser.
The following browsers are supported:
•
IE 10.0/IE 11.0 and later versions
•
Firefox 30 and later versions
•
Chrome 35 and later versions
When you are using an earlier version of a browser, login problems might occur. For more
information, see "FAQs."
2.
In the address bar of the web browser, enter http://ip address:port number/imc or https://ip
address:port number/imc.
By default, IMC Basic uses the HTTP port 8080 and the HTTPS port 8443.
HTTPS provides a secure mode for IMC Basic login. When you attempt to access IMC Basic
using HTTPS, a certificate error message might appear. For information about resolving this
problem, see "FAQs."
Figure 1 shows the login page with an address of http://192.168.40.206:8080/imc.
Figure 1 Login page
Logging in to IMC Basic
5
3.
Enter the operator name and password, select a mode, and click Login.
IMC Basic provides the following modes:
•
Classic—Traditional user interface that shows network operation status using diagrams
and tables.
•
Desktop—Web desktop that offers IMC Basic functionality as apps.
For the first login, use the default operator name and password admin. For security, change
the password after the login. For instructions on changing your password, see "FAQs."
Operators with different permissions can be added in IMC Basic. For more information, see
the online help.
To prevent automated logins, enable the verify code function for the IMC Basic login page.
For more information, see "FAQs."
Understanding the GUI
The home page contains several tabs that are similarly designed to provide you easy access to all
IMC Basic features and functionality.
Classic IMC Basic home page
On the IMC Basic home page, as shown in Figure 2, you can specify the widgets to be displayed,
select a layout for the widgets, and customize spaces as needed.
Figure 2 Classic IMC Basic home page
The classic IMC Basic home page is organized into the following areas, as shown in Table 1.
6
Exploring IMC Basic
Table 1 Description of the classic IMC Basic home page
No.
Name
Description
Shows information about the current operator and provides the Help, About,
and Logout links.
1
Management links
2
Navigation bar
Provides configuration entries to the management functions, which are
organized by type.
3
Search bar
Enables searching for users, devices, and interfaces. Supports advanced
search by multiple criteria.
4
Welcome page
Appears after you log in to IMC Basic. IMC Basic allows you to customize
multiple welcome pages and to specify a default welcome page. In addition,
IMC Basic provides various widgets. You can add widgets to the welcome
page as needed.
5
Alarm statistics widget
Shows alarm statistics and gives voice prompts based on alarm levels.
Place your pointer over the current operator name to see the login time and
IP address of the operator.
Management links, navigation bar, search bar, and alarm statistics widgets appear on every IMC
Basic home page.
Web desktop
Use either of the following methods to access the Web desktop:
•
Select the Desktop option when you log in to IMC Basic.
•
On the classic IMC Basic home page, click the Desktop link on the top right corner of the
page.
Figure 3 IMC Basic Web desktop
The Web desktop has the following areas, as shown in Table 2.
Understanding the GUI
7
Table 2 Description of the Web desktop
No.
Name
Description
1
Tool bar
Allows you to toggle between various desktops.
2
Application launcher
Provides shortcuts to applications on different desktops.
3
Application icons
Click the icons to use applications.
4
Add application icon
Click the icon to add an application to the current desktop.
5
Application window
Operation window of an application, which offers the same functionality
as that provided on the classic IMC Basic interface.
6
Task bar
Displays the running applications and allows you to switch between them.
Operation interface
IMC Basic classic and desktop modes provide similar operation interfaces. Figure 4 shows an
example of the resource management page.
Figure 4 Operation interface
An operation interface has a layout similar to the classic IMC Basic home page, except the following
areas, as described in Table 3.
Table 3 Description of the operation interface
No.
Name
Description
1
Navigation tree
Displays links to functions provided on the current page.
2
Operation area
Displays available operation functions and operation-related information.
Figure 4 shows the following information:
8
•
In a custom view or device view, the color of a category icon depends on the status of the
device in that category with the most severe alarm.
•
The snapshot of lower-level NMS view shows all lower-level NMSs in IMC Basic. Each NMS
is displayed in the color that indicates the highest alarm level of the NMS.
•
The device view snapshot shows the number and alarm level of devices by category.
Exploring IMC Basic
•
The faulty device list shows faulty devices with alarms of each level, and sorts devices by
alarm level. If IMC Basic does not contain faulty devices, this area is not displayed.
•
The performance monitoring area lists various performance indexes that you may be interested
in.
The view and device icons on the interface are all links. You can click a link to view information
about the specified devices in the operation area.
Menu of tabs
IMC Basic provides a menu for each functional tab.
Figure 5 Menu of the service tab
With the menus, you can quickly locate the desired functions. As shown in Figure 5, when you
place the pointer over the Service tab, a menu appears. Click the function you want to use to enter
the corresponding page.
Floating menus of the navigation tree
The IMC Basic navigation tree provides floating menus, as shown in Figure 6.
Understanding the GUI
9
Figure 6 Floating menus of the navigation tree
The floating menu displays secondary links of the link you point at, which allows you to quickly
locate and expand a functional link. Move your pointer over the
icon to the right of an entry,
and the floating menu for that link appears. Click a link on the floating menu to navigate to the
corresponding functional page.
Accessing auto discovery
To management networks, first search the network and add network devices to IMC Basic using
auto discovery.
To access auto discovery:
1. Click the Resource tab.
2. Select Resource > Auto Discovery to display the basic auto discovery page, as shown in
Figure 7.
10
Exploring IMC Basic
Figure 7 Basic auto discovery
3.
Enter at least one start IP address and one end IP address, so that devices on the network
segment can be discovered.
NOTE:
4.
IMC Basic also provides different modes to automatically discover devices.
Click Go to Advanced, as shown in Figure 8.
Figure 8 Advanced auto discovery
Advanced auto discovery modes apply to various scenarios, as shown in Table 4.
Accessing auto discovery
11
Table 4 Advanced auto discovery modes
Mode
Application scenario
Routing-Based
If only the IP address of a gateway or router is known.
ARP-Based
If you want to use fast device discovery.
IPsec VPN-Based
If you are only concerned with IPsec VPN-related devices.
Network
Segment-Based
If you know the network segment planning.
PPP-Based
If the IP address mask of interfaces connecting Layer 3 devices in your network comprises 30
bits.
In addition to auto discovery of devices after your first login, IMC Basic allows you to add devices
manually. Table 5 lists the applicable scenarios of these two modes.
Table 5 Device addition modes
Mode
Application scenario
Entry
Auto discovery
If you want to quickly add devices in batches
for the first login.
Select Resource > Auto Discovery.
Manual addition
If you want to add individual devices after they
Select Resource > Add Device.
are connected to the network.
Operating tips
Exploring the help system
IMC Basic provides a complete and powerful online help system. After logging in to IMC Basic,
click Help to access the online help. The IMC Basic help has the following features:
•
Full text search—Enter key words to search for related information throughout the help system.
•
Content-dependent help—Depends on the components installed.
•
Context-sensitive help—Provides a Help link to access help information pertinent to the specific
configuration tasks.
The IMC Basic Help is accessible in any of the following ways:
•
Access the full help—Click Help in the management links, as shown in Figure 9.
Figure 9 Link to the help system
•
12
Access the help information for a specific page—Click Help at the upper right corner of the
configuration page (taking configuration auto discovery), as shown in Figure 10.
Exploring IMC Basic
Figure 10 Help link on a specific configuration page
•
View tooltips—Place your pointer on the tooltip icon
to view the input restrictions of a
parameter. Figure 11 shows the Add Device page as an example.
Operating tips
13
Figure 11 Tooltips for parameter input
Personalizing the My Favorites pane
You can add your frequently accessed IMC Basic functions to the My Favorites pane, so that you
can quickly access the desired pages through the My Favorites pane.
Adding a function to the My Favorites pane
As shown in Figure 12, click Add to My Favorites at the upper right corner of the page.
Figure 12 Adding a function to the My Favorites pane
14
Exploring IMC Basic
Accessing the My Favorites pane
Click the star icon
to the left of the top navigation bar, and then select My Favorites from the
menu, as shown in Figure 13.
Figure 13 Accessing the My Favorites pane
Understanding the service configuration guide
Some service components provide configuration guides to guide you through the whole service
deployment processes, as shown in Figure 14.
Figure 14 ACL Management configuration guide
Operating tips
15
3 Managing basic resources
Basic resources in IMC Basic refer to network resources, including devices, interfaces, and links.
Properly running network resources provide the basis for the development of services and
applications in a network.
Overview
From the breadcrumb trail, click the Resource tab.
Figure 15 Resource Navigation tree
To expand a sub-tree, click the double arrow icon at the upper right corner of the sub-tree, or click
the sub-tree name.
As shown in Figure 15, the functional nodes in the navigation tree are divided into the following
categories:
16
•
View Management—Provides an entry to the topology and network views. You can locate the
desired device quickly through the topology or one of the views.
•
Resource Management—Helps you add devices and batch configure device parameters.
•
Terminal Access—Provides unified terminal management and monitoring.
•
Network Assets—Helps you manage assets, including switches, cards, and power modules.
•
Performance Management—Provides general device performance view and performance
settings.
Managing basic resources
Managing the network through topology
Displaying network topology
This example uses the HTML5 topology.
Click Network Topology as shown in Figure 16. The network topology appears in a new window.
Figure 16 Displaying the network topology
Displaying custom topology
As shown in Figure 17, a custom topology is displayed in the network topology window by default.
Double-click the My Network View icon
to open the custom view in a new tab.
Overview
17
Figure 17 Displaying custom topology
Locating devices in a topology map
1.
Click Device View in the navigation tree.
The device view appears, as shown in Figure 18.
Figure 18 Device view—routers
2.
18
Click the Operation link for a device, and select View Topology from the menu. Select a view
to automatically locate the device, as shown in Figure 19.
Managing basic resources
Figure 19 Locating a device in the topology map
Querying device performance data and alarms
Click a device label link in the page, as shown in Figure 18. The details page appears, as shown
in Figure 20.
Figure 20 Device details
Displaying device alarm information
Alarm information is displayed in both list and chart formats.
Click a type of alarm link in the bar graph to display all alarms of the same type in the Alarm tab.
Overview
19
Viewing performance monitor data
Basic performance data is displayed at the bottom of the page. You can click Performance at a
Glance at the upper right corner to view all performance monitor data of the device.
Configuring and managing a device
The operation menu on the right side of the page allows you to configure and manage an individual
device, such as VLAN Management and Configuration Center.
20
Managing basic resources
4 User management
Users in IMC Basic refer to the endpoint users and guests of the network.
Overview
To display the user management navigation tree, click the User tab. The User tab is available when
the IMC Basic Platform is installed.
Figure 21 shows the user management navigation tree.
Figure 21 Navigation tree related to user management
Functions in the navigation tree can be classified into the following categories:
•
User account management—User Management.
•
Guest management—Guest Access Manager.
User Management and Guest Access Manager are available when the IMC Basic Platform is
installed.
Device User and Device User Policy are available when TAM is installed.
IMC Basic includes the following roles: operator and user. An operator is a network administrator
who can log in to the IMC Basic system, such as the IMC Basic operator named admin. Typically,
the IT staff in the company participates as operators. Users are those who access network resources
and are managed by IMC Basic.
User management
Users configured in the IMC Basic Platform are referred to as platform users. User management
enables you to manage the basic information of platform users. For example, when you add a
user, the required fields include User Name, Identity Number, and User Group, as shown in
Figure 22.
Overview
21
Figure 22 Adding a user
22
User management
5 Service management
IMC Basic contains built-in service modules including VLANM, ACLM, ICC, and GAM.
In addition, to meet the wireless service requirements, IMC Basic provides a version that offers a
wireless service manager module. For more information, see HP IMC Wireless Service Manager
Administrator Guide.
VLAN Management
VLAN Management (VLANM) is included in Enterprise and Standard editions of IMC.
The VLAN technology is widely used to restrict broadcasts among switches in a LAN. As the network
grows, configuring and managing a large number of VLANs can be a problem.
VLANM allows you to plan and deploy configuration of VLANs, view VLAN topologies, and view
information about VLAN deployment.
ACL Management
ACL Management (ACLM) is included in Enterprise and Standard editions of IMC. ACLM implements
the following functions:
•
ACL definition.
•
ACL use.
•
Packet filtering.
•
Configuration history for individual devices.
•
A user-friendly guide to ACL configuration for multiple devices by flexible use of batch
deployment templates.
•
A powerful deployment mechanism and all-aspect task views for easy management and task
deployment.
ACLM is a fundamental network resource manager. With this component installed, ACL resource
options can be integrated into related service configuration options to provide easy service
configuration.
Intelligent Configuration Center
Intelligent Configuration Center (ICC) is designed to easily manage device configuration files and
software versions from a central location. It provides configuration file baseline management,
allowing you to trace changes made to configuration files, and stores previous versions of device
software to help you quickly restore a historical version. These functions greatly facilitate device
management and improve network maintainability.
ICC also provides configuration templates and a device software library for resource reuse and
easy maintenance.
Guest Access Manager
Guest Access Manager (GAM) is an application that enables non-IT staff to configure temporary
user accounts to provide guest access to your network. After pre-configuration by a network
administrator, a non-IT staff member can serve as the guest account administrator.
The guest account administrator can use GAM to quickly and easily create guest user accounts,
and deploy the account information to access devices in the network. The guest account administrator
does not need to know how to configure or manage access devices. Figure 23 shows an overview
of GAM.
VLAN Management
23
Figure 23 GAM overview
24
Service management
6 FAQs
6.1
What problems might I encounter when I am using a web
browser to access IMC Basic and solutions?
Table 6 lists the solutions to different problems that you might encounter.
Table 6 Problems and solutions
Problem
Solution
Avoid doing the following:
• Switching between pages with the forward or backward button of the
browser.
• Opening a new window by selecting File > New window in IE, Firefox,
or Chrome.
• Opening two Firefox or Chrome windows simultaneously to access the
same server installed with IMC Basic.
Some operations might cause
Web page or system data errors. • Entering too many characters in a text box.
• Clicking the Stop icon of the browser while the page displays a progress
bar. Afterwards, you cannot proceed with any operation until you click
the Refresh icon of the browser, which brings you back to the home
page of the system.
• In a short period, frequently clicking an object (such as a button, link,
or menu) in the browser.
If the browser cached an old version of the IMC page, the following errors
might occur:
After IMC is upgraded, the
browser does not display IMC
pages correctly. Why?
• The browser gives a script error message.
• The links on the page become invalid.
• The elements on the page cannot be correctly displayed.
To solve the problem, clear the browser's cache and restart the browser.
This is because the IE of a newly installed Windows operating system is
set to a high security level by default. Use either of the following methods
to resolve this problem:
•
I cannot log in to IMC through the
IE of a newly installed Windows
operating system (2003, 2008,
2008 R2, 2012, or 2012 R2).
Why?
•
Set
1.
2.
3.
the security level to Medium.
Start IE and select Tools > Internet Options.
Select the Security tab, and then click Internet.
Set the security level to Medium.
Add the website of the IMC system to the trusted sites.
1. Start IE and select Tools > Internet Options.
2. Select the Security tab, select Trusted sites, and then click Sites.
3. Add the website of the IMC system.
After logging in to the IMC system through Firefox, click Go back one page
When I use Firefox to access IMC, to return to the login page. Clicking Go forward one page brings you back
what operations should I avoid for to the system without typing your user information.
better security?
For security, click Logout in the upper right-hand corner or close the web
browser to exit the system.
When I uploaded a small file that
is only a few bytes in size through When such a failure occurs, you can upload the file through IE, or use
Firefox, the upload failed. How
another client to upload the file.
can I upload the file?
The tabs are displayed in two lines This is caused by the inherent limitations of Firefox and does not affect the
when I configure ACLs for a single use of the function. You can use IE instead if you want to avoid this.
25
Table 6 Problems and solutions (continued)
Problem
Solution
device with Firefox. Why does this
happen?
When I add an operator through
Firefox, the login username and
password are provided on the
page. Why does this happen?
Your IMC Basic login password is saved by Firefox. To avoid this problem,
you can click Never for This Site or Not now in Firefox when logging in to
IMC Basic, or simply clear the saved passwords.
When I try to visit an IMC Web
page listed in the history records To avoid these problems, you can do the following:
of the browser after logging in to 1. Access IMC pages through the IMC navigation tree rather than entering
the URL of pages in the address bar of the browser.
the IMC Basic system, I have
problems such as access being
2. Disable the browser from keeping history records (recommended). To
denied, alarm boards
do that, select Tools > Internet Options, and then enter 0 in the Days
disappearing, or the topology
to keep pages in history text box in the History area.
might fail to open. What can I do?
The Web page I printed with IE
has no background colors or
images. How do I get these?
Adjust the following settings in IE:
1. In IE, select Tools > Internet Options.
2. Select the Advanced tab.
3. Select the Print background colors and images check box under Printing.
When I use IE for network
management, the Waiting
message box does not display
progress. Why?
This is caused by the inherent limitations of IE and does not affect the use
of the function. The progress bar is displayed properly with Firefox or
Chrome.
After I blocked pop-up windows,
Some IMC Basic configuration interfaces are displayed in pop-up windows.
a script error message appeared.
HP recommends permitting pop-up windows.
Why?
Every IMC tip is displayed for only This is caused by inherent limitations of IE. You can use Firefox or Chrome,
a few seconds in IE. Why?
in which an IMC tip stays on after it is triggered.
NOTE: Except for the preceding situations, check the plug-in settings of the browser to
ensure the normal operation of IMC Basic.
6.2
The IMC Basic interface does not respond and displays the
login page or other script errors. What should I do?
Troubleshoot the problem as follows:
•
Restart the IE browser and access the same page.
•
Install the latest patches for the IE browser.
•
Add the IMC Basic site to the trusted sites in the IE browser.
•
Access the same page from another PC.
If none of the above solves your problem, contact technical support.
6.3
What should I pay attention to when logging in to the operating
system?
To install and run IMC Basic normally, HP recommends using an administrator account to
log in to the operating system.
6.4
The IMC Basic home page cannot be displayed when I access
IMC through IE. What should I do?
1.
26
FAQs
Open IE, and select Tools > Internet Options to open the Internet Properties window.
2.
Click the Advanced tab, and then click Reset, as shown in Figure 24.
Figure 24 Advanced tab
6.5
After IMC Basic installation is complete, how do I change the
Web service port numbers of the server installed with IMC?
Use the setwebport tool to change the IMC Basic Web service port numbers.
To change the IMC service port number:
1. Run \client\bin\setwebport.bat (on Windows) or /client/bin/setwebport.sh (on Linux)
in the IMC Basic installation path.
This example uses Windows.
2.
Change the HTTP port number from 8080 to 80, and the HTTPS port number from
8443 to 443, as shown in Figure 25.
27
Figure 25 Execution result of the setwebport.bat tool
3.
4.
5.
Restart the jserver process.
If IMC Basic is deployed in distributed mode, repeat the preceding steps on every
server installed with IMC.
If the UAM module is installed, change the IMC Basic service port number to the new
HTTP port number. Otherwise, the guest manager cannot formally register the
pre-registered guests.
To change the IMC service port number, do the following:
a. Click the User tab on the top navigation bar, and then select User Access Policy
Manager > Service Parameters.
The Service Parameters page appears.
b.
Click the System Config link.
The System Config page appears.
c.
d.
Click the Configure icon
for System Parameters, and enter 80 as the IMC Basic
service port number, as shown in Figure 26.
Click OK.
Figure 26 Changing the IMC service port number
6.6
The pop-up dialog boxes closed automatically when I telnetted
to a device. What should I do?
Telnet commands are executed locally and can be affected by the local OS security settings.
You need to restore the default settings of IE or Firefox. For the procedure to restore default
settings, see the IMC Basic Platform help.
6.7
How can I change the login password of the super administrator
admin?
Log in to the IMC Basic system as super administrator admin and perform the following
operations:
1. Click the System tab.
2. In the Operator Management navigation tree, select Modify Password.
28
FAQs
3.
4.
6.8
Type the old password, new password, and confirm the new password.
Click OK.
How can I enable the verify code function for the IMC Basic
login?
By default, the verify code function is disabled for the IMC Basic login. To enable the
function, perform the following tasks:
1. Use a text editor to open the IMC Basic configuration file commonCfg.properties.
•
On Windows, the file is located in the \client\conf directory of the IMC Basic
installation path.
•
On Linux, the file is located in the /client/conf directory of the IMC Basic installation
path.
This example uses Windows.
2.
Change the value of the enableValidationCode field to true and save the file.
Figure 27 Modifying the commonCfg.properties configuration file
3.
Restart IMC, and access the IMC Login page. As shown in Figure 28, the Verify Code
function is enabled.
Figure 28 Enabling the verify code function
29
6.9
When I add a performance view, some user groups without
performance management rights have Access Right. Why?
This complies with the right management design of IMC Basic and does not affect your
normal operation.
Operator rights include function rights (such as operating the navigation menu), resource
rights (such as operating devices and users), and data rights (such as operating custom
view, performance view, and reports). Function rights have the highest precedence. IMC
Basic filters operators with the same function rights by their resource rights and data rights.
6.10
How can I configure IMC Basic to be accessed through HTTPS
only?
By default, IMC Basic can be accessed through HTTP and HTTPS.
To configure IMC Basic to be accessed through HTTPS only, perform the following tasks:
1. Use a text editor to open the IMC Basic configuration file server.xml.
•
On Windows, the file is located in the \client\conf directory of the IMC Basic
installation path.
•
On Linux, the file is located in the /client/confdirectory of the IMC Basic installation
path.
This example uses Windows.
2.
3.
Delete the text in the red box shown in Figure 29.
Restart IMC.
Figure 29 HTTP and HTTPS configurations
6.11
How do I install a certificate for IMC Basic?
By default, IMC Basic is provided with a certificate created by the IMC development team,
as shown in Figure 30.
30
FAQs
Figure 30 Certificate
To install another certificate for IMC running in Windows:
1. Stop IMC.
2. In the cmd window, navigate to the client\security directory of the IMC Basic
installation path.
3. Use the command rename newks newks.bak to rename the file newks to newks.bak.
4. Create a new certificate.
<installation directory>\deploy\jdk\bin\keytool.exe -genkey -v
-alias IMC -validity 3650 -keyalg RSA -dname "CN=192.168.1.100,
OU=R&D, O=Company, L=Beijing, S=China, C=CN" -keypass
IMCV500R001 -storepass IMCV500R001 -keystore newks
Description of -dname parameters:
•
CN—Domain name or IP address of the IMC Basic server host.
•
OU—Organizational Unit.
•
O—Company or organization name.
•
L—City name.
•
S—Country/region name.
•
C—Two-digit country/region code.
If the value of CN is not the domain name or IP address of the IMC Basic server host,
the system will display a certificate address error message when the administrator logs
in to IMC Basic from the browser.
5.
View the created certificate.
<installation directory>\deploy\jdk\bin\keytool.exe -list -v
-alias IMC -keystore <installation directory>\client\security\
newks -storepass IMCV500R001
31
6.
Modify the IMC Basic configuration file.
The –keypass and –storepass parameters in the command for creating a certificate are
used to specify the password for the certificate and the certificate store. If you use
another password instead of iMCV500R001 for the certificate store, you need to modify
the configuration file as follows:
a. Use a text editor to open the file \client\conf\server.xml in the IMC Basic
installation directory, as shown in Figure 31.
b. Replace iMCV500R001 in the file with the new password for the certificate store.
Figure 31 The server.xml file on Windows
7.
Restart IMC.
To log in to IMC Basic from a Web browser, the administrator must enable trust for
the newly created certificate. For this procedure, see the next FAQ topic.
6.12
When I use IE 7.0 or later to log in through HTTPS, a certificate
error message appears. How should I deal with it?
This happens because the certificate used by IMC Basic is not trusted. An administrator must
enable trust for the certificate.
Take IE 10.0 for example. To enable trust for a certificate:
1. Use HTTPS to log in to IMC Basic.
An error message appears, as shown in Figure 32.
Figure 32 Error message upon HTTPS login
32
FAQs
2.
Click the Tools icon to the right of the address bar, and then select Internet options
from the menu, as shown in Figure 33.
Figure 33 IE Tools menu
3.
In the Internet Options dialog box, click the Security tab, click Trusted Sites, and then
click Sites, as shown in Figure 34.
33
Figure 34 IE Security tab
4.
In the Add this website to the zone field, enter the IMC Basic server IP address, click
Add to add the website to the trusted sites, and click Close, as shown in Figure 35.
Figure 35 Trusted sites
34
FAQs
5.
6.
In the Internet Options window, click OK.
Refresh the error message page, and then click Continue to this website (not
recommended), as shown in Figure 36.
Figure 36 HTTPS login
7.
Click Certificate error. In the Certificate Invalid dialog box, click View certificate, as
shown in Figure 37.
Figure 37 Certificate invalid
8.
In the Certificate window, click Install Certificate, as shown in Figure 38.
35
Figure 38 Certificate
9.
36
FAQs
In the Certificate Import Wizard window, select Current User and click Next.
Figure 39 Certificate Import Wizard
10. Select Place all certificates in the following store, and click Browse. In the Select
Certificate Store window, select Trusted Root Certificate Authorities, and then click OK.
Click Next in the Certificate Import Wizard window, as shown in Figure 40.
Figure 40 Certificate Import Wizard
11. Click Finish to complete the import operation, as shown in Figure 41.
37
Figure 41 Completing the Certificate Import Wizard
12. Click Yes to confirm the security warning message, as shown in Figure 42.
Figure 42 Security Warning
13. Click OK when the import success notification appears, as shown in Figure 43.
38
FAQs
Figure 43 Import success notification
14. Deselect the Warn about certificate address mismatch* Internet option.
If the administrator has already installed a certificate for IMC Basic, and the CN value
of the certificate is set to the domain name or IP address of the IMC Basic server host,
skip this step.
a. Click the Tools menu to the right of the address bar, and then click Internet Options.
The Internet Options dialog box appears.
b.
c.
Click the Advanced tab.
Clear the Warn about certificate address mismatch* box and click OK, as shown
in Figure 44.
Figure 44 Internet options
39
6.13
I cannot telnet to any device from the device details page with
IE 8.0 in the 64-bit Windows Server 2008 R2 operating system.
What should I do?
This problem is caused by the following:
•
Some versions of the Windows operating system do not provide any telnet client by
default.
•
Some versions of IE are not allowed to employ any telnet client by default.
For more information, see the FAQ of the IMC Basic online help.
6.14
I cannot open the Web-based NMS interface for some devices.
Why does this happen?
The Web-based NMS function is subject to the device configuration. This function is available
only when Web-based network management is supported and enabled on your selected
device.
6.15
I cannot view the topology after IMC Basic has run for some
time. Why does this happen?
This happens when there are too many temporary files in the Temp folder of the system.
Clear unnecessary files from the folder to release space. The default path of the Temp folder
varies with the operating system.
•
On Windows XP, the folder is located in the C:\Documents and Settings\ADM\Local
Settings\Temp directory.
•
On Windows 7 and 8, the folder is located in the C:\Users\ADM\AppData\Local\Temp
directory.
Replace ADM with the current user name of the operating system.
6.16
When a device is replaced with another device using a different
IP address, the network topology becomes incorrect. What
should I do?
The network topology is incorrect because IMC Basic is unaware of the device change. To
solve the problem, use either of the following methods:
6.17
•
Remove the old device from IMC Basic and manually synchronize the new device to
IMC Basic.
•
Configure the IP address of the new device with that of the old device, and manually
synchronize the new device to IMC Basic.
When I use the IMC Basic topology function, no node exists in
the topology, and an error is displayed at the Java console.
Why?
This problem is caused by a JRE bug. It appears randomly. To solve the problem, close the
browser, and then log in to IMC Basic again.
For more information about this JRE bug, log in to:
http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6967414.
NOTE: This link will take you outside the Hewlett-Packard website. HP does not control
and is not responsible for information outside HP.com.
40
FAQs
6.18
When I use the IMC Basic topology function, an error occurs
(for example, the browser automatically closes, and the device
details page cannot be launched from the topology). What
should I do?
Troubleshoot the problem as follows:
1. Check the Java version installed on the client (through the Java control panel), as shown
in Figure 45. If the Java version is lower than Java 6 Update 16, download and install
the latest Java version from http://www.oracle.com/technetwork/java/javase/
downloads/index.html.
NOTE: This link will take you outside the Hewlett-Packard website. HP does not control
and is not responsible for information outside HP.com.
Or, select System Management > Component Deploy from IMC Basic to download and
install JRE.
Figure 45 Check the Java version
Java 6 Update 22 has bugs. When you use the topology function, the node label might
not be displayed. HP recommends that you use another JRE version.
2.
Open the control panel, and then double-click Java. On the Java Control Panel, select
the Advanced tab and deselect Enable the next-generation Java Plug-in (requires
browser restart), as shown in Figure 46.
41
Figure 46 Disable next-generation Java plug-in
3.
42
FAQs
On the Java Control Panel, shown in Figure 46, select the General tab, and then click
Settings.
Figure 47 General tab of Java Control Panel
4.
5.
6.19
Click Delete Files from the pop-up window to delete all temporary Java files.
Restart the IE browser.
Why can I not open the Applet topology on Java 7 Update 51
or later?
To solve this problem, perform the following tasks:
1. Click Start, and then click Control Panel.
2. Double-click the Java icon to open the Java Control Panel.
3. Click the Security tab.
4. Set the security level to Medium.
5. Click OK.
6. Open the Applet topology.
43
Figure 48 Setting the security level on the Java Control Panel
6.20
When some commands configured in the Execute Command
After Export field of the data export function are executed, the
CPU utilization remains high for a long time. What should I
do?
Ensure the commands have no GUIs included, are executed in the background, and can
automatically exit after execution.
6.21
When I add a view with the same name as that of an existing
view but different in letter case, why does the system display
that the view already exists?
The SQL server database is case-insensitive. Suppose a view named router already exists.
When you try to add a view named ROUTER, the system considers it to be the same as
router and displays that the view already exists. You must choose a unique name to create
a new view.
6.22
When IMC Basic runs for a period of time using the SQL Server
database, the memory utilization becomes extremely high and
cannot recover. What should I do?
To solve the problem, perform the following steps to change the maximum buffer size for
the SQL server:
44
FAQs
1.
Execute the setsqlservermaxmem.bat -server server -saPwd password –maxMem
maxmem command in the \client\bin\ directory of the IMC Basic installation path.
Parameter description:
2.
•
-server server: Name or IP address of the SQL Server database server. This
parameter is optional. The default setting is localhost.
•
-saPwd password: Password of the sa user. This parameter is required.
•
-maxMem maxmem: Maximum buffer size, in MB. This parameter is optional.
Restart the SQL Server database to validate the configuration.
For example, suppose that IMC Basic is deployed in centralized mode and uses a remote
SQL Server database at 192.168.100.199. The password of sa user is iMC123. To set the
buffer size of the database to 1024 MB, execute the following command in the \client\bin
directory of the IMC Basic installation path:
setsqlservermaxmem -server 127.0.0.1 -saPwd sa -maxMem 1024
NOTE:
6.23
•
The actual buffer size in use might be greater than what you configured because the
database itself uses some buffer.
•
The preceding configurations become effective after you reboot the database.
When I try to view IMC Basic resources, no devices are
displayed. Why does this happen?
The primary reason for this to occur is insufficient hardware resources. Other reasons might
include:
•
The IMC Basic processes automatically restart.
•
The system is slow in response, and always prompts insufficient resources.
•
The periodic reports cannot be generated.
Solution:
Upgrade the memory and relevant hardware resources of the server installed with IMC
Basic.
6.24
Can I modify the system time while IMC Basic is running?
HP does not recommend manually modifying the system time while IMC is running. When
you do so, data confusion or process errors might occur.
When IMC process errors are caused by system time modification, restart IMC-related
processes (including the Intelligent Deployment Monitoring Agent and the IMC Basic services).
6.25
When I import files with long file names to IMC Basic, the
system does not respond. What should I do?
The length limit of file names varies with operating systems or browsers. Shorten the file
name and import the file again.
6.26
If I type a long string of text in IMC Basic, the interface does
not appear well organized. What should I do?
This is an inherent defect of the browser and does not affect your normal operation. To
avoid such problems, add spaces to the text where necessary and the browser will
automatically adjust the layout of the interface.
45
6.27
When I navigate to the last page of a list, the number of total
pages displayed at the bottom of the page is greater than that
displayed above the list. Why?
To speed up queries, the number of total pages obtained in the last query is automatically
cached. The cached number is used to navigate you to the last page. When the last page
is displayed, the number of total pages is recalculated and displayed at the bottom of the
page.
When more entries are added between two queries, the total pages can appear inconsistent.
To browse the new pages, use the navigation links at the bottom of the page.
6.28
When I try to log in to IMC Basic through the management PC,
the system displays an insufficient system resource error. What
should I do?
You can solve the problem by changing the Java heap size of the system. Do the following:
•
In a Windows operating system, execute the setmem.bat Maxsize command in the
\client\bin directory of the IMC Basic installation path.
A collection unit is a performance instance that is collected every 5 minutes.
If a performance instance uses another collection interval, it corresponds to a number of
collection units calculated with the formula: 5 minutes/instance collection interval, in minutes.
For example, if the collection interval is 10 minutes for all performance instances, to collect
performance data including CPU, memory, interface send and receive rates, unreachability
rate, and response time on a device that contains one CPU, one memory bar, and 10
interfaces, the total collection units of the device are: (1+1+10×2+1+1)×5/10=12.
Table 7 Calculating the collection units
Monitored item
Number
Performance index
Performance instance
CPU
1
CPU usage
1
Memory
1
Memory usage
1
Receiving rate
10
Interface
10
Sending rate
10
Unreachability rate
1
Response time
1
Device
Total
1
Collection units: 24
NOTE:
6.29
•
Make sure you have stopped IMC Basic before you change the Java Heap size.
•
The Java Heap size for a 32 bit-operating system cannot exceed 1 GB. If a larger Java
Heap size is required, use a 64-bit operating system.
How do I collect IMC Basic logs for technical support?
IMC Basic provides a log collection tool file logfiles.bat in installation directory\deploy.
Enter the installation directory\deploy directory path at the command line interface (cmd.exe),
and then execute the tool command.
46
FAQs
•
To collect logs within the last seven days, simply execute the logfiles command.
•
To collect logs for more than seven days, you must type the relevant parameter. For
example, to collect logs within the last 30 days, execute the logfiles 30 command.
The logs are saved as a .zip file in installation directory\tmp\log_xxxxxxxxxxxxxx.zip
(the 14-digit log file name comprises the year, month, day, hour, minute, second, millisecond,
and a random number).
6.30
If the IMC Basic server has multiple NICs, how can I use one
of the IP addresses to listen to HTTP/HTTPS services?
Perform the following tasks:
1. Use a text editor to open the IMC Basic configuration file server.xml:
•
On Windows, the file is located in the \client\conf directory of the IMC Basic
installation path.
•
On Linux, the file is located in the /client/conf directory of the IMC Basic installation
path.
This example uses Windows.
2.
3.
Add address="IP address" to the file, as shown in Figure 49.
Save the file and restart IMC Basic.
Now IMC Basic can be accessed only from the IP address specified in the server.xml
file.
Figure 49 Modifying the server.xml file
6.31
In a distributed IMC Basic deployment environment, if all the
primary and secondary servers are restarted, the database
cannot be uploaded to the component on the secondary server.
How can I solve this problem?
This occurs because the primary server was restarted before the secondary server was
restarted. The jserver process on the primary server cannot be connected to the database
on the secondary server. Therefore, the database cannot be uploaded to the component
on the secondary server.
Solution:
Manually restart the jserver process on the primary server after the secondary server restarts.
6.32
When installing IMC Basic, a database check error occurs.
How can I solve this problem?
The error is shown in Figure 50.
47
Figure 50 Database check error
When you install the SQL Server 2005 database or later versions and use the non-default
instance, you must enable the SQL Browser service. Otherwise, Java might fail to connect
to the database.
6.33
When the SOM module is removed, the SOM processes created
and submitted by the alarm, iCC, ACLM, or VLANM module
cannot be executed. What should I do?
The remaining SOM processes are invalid when the SOM module is removed. Delete the
SOM processes.
6.34
When using the Oracle database, some IMC Basic modules
give database errors. What should I do?
Such problems are usually caused by an insufficient maximum number of Oracle processes
or the Oracle connection limit. By default, the Oracle database allows a maximum of 150
connections. When IMC Basic modules are deployed in centralized mode, you must properly
set the maximum number of Oracle database processes and the Oracle connection limit.
Table 8 shows the Oracle connection limit required by IMC Basic modules.
Table 8 Oracle connection limit on IMC Basic modules
IMC Basic module
Oracle connection limit
IMC Basic platform
14
Alarm management
24
Performance management
11
Report management
10
Guest Access Manager
5
User self-service management
5
Network asset manager
5
Configuration center
9
ACL management
7
VLAN management
11
To view and modify the maximum number of Oracle processes and the Oracle connection
limit:
48
FAQs
1.
Switch to the oracle user.
su – oracle
2.
3.
Log in to the Oracle database as sysdba.
Replace <password> with the password of the sys user.
sqlplus sys/<password> as sysdba
4.
View the number of Oracle processes and the Oracle connection limit.
•
View the number of Oracle processes.
show parameter processes
•
View the Oracle connection limit.
show parameter sessions
5.
Change the maximum number of Oracle processes and the Oracle connection limit
according to the installed IMC Basic modules.
•
Change the maximum number of Oracle processes. Replace <300> with another
value as needed.
alter system set processes=<300> scope=spfile
•
Change the Oracle connection limit. Replace <335> with another value as needed.
alter system set sessions=<335> scope=spfile
6.
6.35
Restart the Oracle database to make the changes take effect.
When I use IE 10.0 to log in to IMC Basic in Windows Server
2012, I am prompted to install the Flash plug-in, but I cannot
install the new version of the Flash plug-in. What should I do?
This is because Windows Server 2012 has integrated a Flash plug-in into IE 10.0, but it is
not enabled by default. When you install the new version of the Flash plug-in, the integrated
Flash plug-in will be detected. As a result, the installation fails.
You can solve this problem by enabling the Flash plug-in that is integrated into Windows
Server 2012.
This example uses Windows Server 2012 build 6.2.9200.16384 and IE 10.0 build
10.0.9200.16599. To enable the Flash plug-in:
49
1.
Start Add Roles and Features Wizard and click Next, as shown in Figure 51.
Figure 51 Before You Begin page
2.
Select Role-based or feature-based installation and click Next, as shown in Figure 52.
Figure 52 Installation Type page
3.
50
FAQs
Select the Select a server from the server pool option and the current server from the
server pool, and click Next, as shown in Figure 53.
Figure 53 Server selection page
4.
Clear all options in the Roles area and click Next, as shown in Figure 54.
Figure 54 Server Roles page
5.
Select Use Interface and Infrastructure and Desktop Experience, and click Next, as
shown in Figure 55.
51
Figure 55 Features page
6.
In the dialog box that appears, click Add Features, as shown in Figure 56.
The dialog box closes.
Figure 56 Adding services or features
7.
Click Next.
Select Restart the destination server automatically if required as needed, and click
Install, as shown in Figure 57.
The page displays the installation process.
52
FAQs
Figure 57 Confirmation page
53
8.
When the installation is complete, click Close, as shown in Figure 58.
The Desktop Experience feature takes effect after the server restarts automatically or
you manually restart the server.
Figure 58 Viewing the installation progress
After the server restarts, use IE 10.0 to access the IMC Basic pages that require the
Flash plug-in, and view the IE 10.0 add-ons.
The integrated Flash plug-in is already loaded and enabled, as shown in Figure 59.
Figure 59 Managing IE 10.0 add-ons
54
FAQs
6.36
I forgot the password for the admin account. How do I reset it?
1.
Run \client\bin\resetpwd.bat (on Windows) or /client/bin/resetpwd.sh (on Linux) in
the IMC Basic installation path.
This resets the password of the admin account to admin.
2.
3.
Log in to IMC Basic with the admin account and the password admin.
Set a new password for the admin account.
55
7 Support and other resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Product model names and number
•
Product identification number
•
Applicable error message
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/go/wwalerts
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.
Related information
Documents
To find related documents, browse to the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
•
For related documentation, navigate to the Networking section, and select a networking
category.
•
For a complete list of acronyms and their definitions, see HP FlexNetwork Technology Acronyms.
Websites
•
HP.com: http://www.hp.com
•
HP Networking: http://www.hp.com/go/networking
•
HP manuals: http://www.hp.com/support/manuals
•
HP download drivers and software: http://www.hp.com/support/downloads
•
HP software depot: http://www.software.hp.com
•
HP Education: http://www.hp.com/learn
Typographic conventions
This section describes the conventions used in this documentation set.
56
Support and other resources
Document conventions
Table 9 Document conventions
Convention
Description
Blue text:
Cross-reference links and email addresses
Table 9 (page 57)
Blue, underlined text:
Website addresses
http://www.hp.com
• Keys that are pressed
Bold text
• Text typed into a GUI element, such as a box
• GUI elements that are clicked or selected, such as menu and list items, buttons,
tabs, and check boxes
Italic text
Text emphasis
Monospace text
• File and directory names
• System output
• Code
• Commands, their arguments, and argument values
Monospace, italic text
• Code variables
• Command variables
Monospace, bold text
Emphasized monospace text
GUI conventions
Table 10 GUI conventions
Convention
Description
Boldface
Window names, button names, field names, and menu items are in bold text.
For example, the New User window appears; click OK.
>
Multi-level menus are separated by angle brackets.
For example, File > Create > Folder.
Symbols
WARNING! An alert that calls attention to important information that if not understood or followed
can result in personal injury.
CAUTION: An alert that calls attention to important information that if not understood or followed
can result in data loss, data corruption, or damage to hardware or software.
NOTE:
An alert that contains additional or supplementary information.
Typographic conventions
57
Index
A
ACL
functions, 23
ACL management, 23
auto discovery
accessing, 10
advanced, 11
advanced modes, 12
basic, 10
C
contacting HP, 56
D
documentation, 56
typographic conventions, 57
E
exploring
IMC Basic, 5
exploring IMC Basic
logging in, 5
the GUI, 6
web browser, 5
F
FAQs, 25
access through HTTPS only, 30
Applet topology, 43
certificate installation, 30
database check error, 47
dialog boxes close, 28
distributed IMC Basic, 47
enable verify code, 29
enable verify code function, 29
execution result of the setwebport.bat tool, 28
failed NMS interface, 40
failed telnet, 40
file name length limit, 45
Flash plug-in, 49
high CPU utilization, 44
high memory utilization, 44
homepage not displayed, 26
HTTP/HTTPS services, 47
HTTPS login error message, 32
IMC Basic logs, 46
IMC Basic topology function error, 41
incorrect topology, 40
insufficient system resource, 46
interface not responding, 26
IP addresses, 47
Java console error, 40
logging in, 26
multiple NICs, 47
Oracle database errors, 48
58
Index
page numbers of a list, 46
password change super administrator, 28
performance management rights, 30
problems and solutions, 25
restarting primary/secondary servers, 47
script errors, 26
setwebport tool, 27
SOM module, 48
SOM module removed, 48
system time, 45
temporary files, 40
typing text in IMC Basic, 45
view naming convention, 44
viewing IMC Basic resources, 45
viewing the topology, 40
web browser problems, 25
web service port number, 27
favorites pane
example, 14
personalize, 14
G
GAM
using, 23
GUI
description, 6
home page, 6
H
help
obtaining, 56
help system
content dependent, 12
context sensitive, 12
exploring, 12
text search, 12
HP
technical support, 56
I
IMC Basic
GUI home page, 6
VLAN management, 23
IMC Basic home page, 6
IMC Basic installation
prerequisites , 4
intelligent configuration center
using, 23
L
login page, 5
M
menus
floating, 9
functional tabs, 9
N
V
navigation tree, 8
network resources
management, 16
network topologies
alarm information, 19
custom, 17
device performance, 19
displaying, 17
locating devices, 18
performance data, 19
topology map, 18
viewing, 17
VLAN management, 23
W
websites, 56
O
operation interfaces
description, 8
example, 8
P
personalize favorites pane
my favorites, 14
my shortcut, 14
prerequisites
IMC Basic installation, 4
R
registering
product, 56
subscription service, 56
S
service configuration
ACL management, 15
configuration guide, 15
guide, 15
understanding, 15
service manager
optional components, 23
service components, 23
starting IMC Basic, 5
T
technical support, 56
HP, 56
typographic conventions
documentation, 56
symbols, 57
text GUI conventions, 57
U
user management
add user, 22
GAM, 21
IMC Basic users, 21
user tab, 21
using GAM, 23
59