Guests` Favorite Hotels In Germany`s Largest Markets

Guests’ Favorite Hotels
In Germany’s Largest Markets
Guests talk. We listen.
Find out what they say about their favorite hotels.
Germany’s!rich!culture!and!history!draw!more!than!369.6!million!overnight!visitors!a!year.!These!
visitors!write!reviews!across!hundreds!of!pla=orms!worldwide.!TrustYou!tracks!what!guests!are!
saying!about!more!than!400,000!hotels!across!200+!different!websites,!in!60+!different!countries!
and!23+!different!languages!and!boils!these!senGments!down!into!a!TrustScore,!the!world’s!first,!
independent,!consumerJtrusted!score!that!represents!all!online!opinions!of!consumers!around!
the!world.!!!
!
This!report!highlights!the!top!ranked!hotels!of!2012!for!the!five!largest!markets!in!Germany!
based!on!TrustScore!as!well!as!a!snapshot!of!consumer!reviews!and!senGment.!.!
For$more$info:$www.trustyou.com!
Berlin
|
Hamburg
|
Munich
|
Cologne
|
Frankfurt!
Berlin
Excellent!
93'
This$trustscore$is$the$
average$trustscore$for$
the$set$of$10$hotels.!
Summary of Berlin’s Top Luxury
Hotels
!
Loca%on'and'stellar'service'push'these'hotels'atop'guests’'favorite'
list.'Guests!feel!right!at!home!with!prompt,!professional,!friendly!
service.!With!great!shopping!and!restaurants!within!walking!distance,!
guests!can’t!wait!to!return!to!these!luxurious!hotels.!
Top Hotels
Comments
Hotel!
TrustScore!
The'Regent'
94.03'
Ackselhaus'
93.99'
Adina'Apt.'Hotel'
93.44'
Hotel'Adlon'Kempinski'
Hotel'Casa'Camper'
92.99'
92.32'
Pullman'Berlin'
92.21'
Swissôtel'
92.13'
Hotel'Concorde'
Sentiment
91.97'
The'RitzECarlton''
91.65'
Adina'Apt.'Hotel'Haupt.'
91.64'
Well Trained Staff
Very Nice Hotel
Great Location
Prompt Service
Near High-End Shops
Very Friendly Staff
Large Rooms
Expensive
Comfy Bed
Pristine Room and
Halls
Michelin Star Dining
Feel Like Royalty
95'
LOCATION!
89'
BUILDING!
45' 90'
90'
SERVICE!
86'
85'
FOOD!
!
85'
AUDIENCE!
HOTEL!
ROOM!
!
69'
80'
GROUNDS!
!
INTERNET!
!
Berlin
Excellent!
92'
This$trustscore$is$the$
average$trustscore$for$
the$set$of$10$hotels.!
Summary of Berlin’s Top MidScale/Economy
Accommodations
!
Guests'find'liSle'wrong'with'Berlin’s'top'midEscale/economy'
accommoda%ons.'Convenient!locaGons,!great!service!and!tasty!food!
impress!guests!during!their!stay.!All!this!plus!reasonable!pricing!lands!
these!accommodaGons!among!guests’!favorites.!
Top Accommodations
Hotel!
TrustScore!
Hotel'The'Circus'
98.15'
Villa'Ammonit'
93.30'
City'Quar%er'Berlin'
91.80'
Hotel'Johann'
91.67'
Brilliant'Apartments'
91.40'
Max'Beer'Apartments'
90.94'
The'Circus'Hostel'
90.88'
Hotel'Spree'Idyll'
90.81'
Grand'Hostel'Berlin'
Hotel'Pension'Peters'
Comments
90.44'
89.67'
Knowledgeable Staff
Great Place to Stay
Good Price
Best Hostel
Clean Rooms and
Bathrooms
Comfy Beds
Great Breakfast
Nice Reception
Laid Back Atmosphere
Free WiFi
Beautiful Old Building
No Elevator
Sentiment
96'
45' 95'
LOCATION!
93'
SERVICE!
90'
92'
FOOD!
86'
AMBIANCE!
!
86'
INTERNET!
HOTEL!
83'
ROOM!
GROUNDS!
76'
BUILDING!
!
!
Hamburg
Summary of Hamburg’s Top
Luxury
Hotels
!
Excellent!
91'
This$trustscore$is$the$
average$trustscore$for$
the$set$of$10$hotels.!
Guests'love'Hamburg’s'top'luxury'hotels'for'their'central'loca%on,'
great'service'and'wonderful'ambiance.'Perfectly!situated!in!town,!
these!hotels!give!guests!a!chic,!yet!comfortable!place!to!stay!while!
away!from!home.!Guests!are!so!pleased!with!these!hotels!that!many!
admit!they!are!happy!to!pay!the!extra!price!tag.!!
'
Top Hotels
Hotel!
Comments
TrustScore!
Park'HyaS'Hamburg'
95.00'
Fairmont'Hotel'Vier'Jahreszeiten'
92.84'
Madison'Hotel'Hamburg'
92.73'
Adina'Apartment'Hotel'Hamburg'
Michel'
90.97'
Lindner'ParkEHotel'Hagenbeck'
90.89'
Boston'HH'
90.64'
Hotel'Louis'C.'Jacob'
90.30'
Grand'Elysee'Hamburg'
90.23'
Sofitel'Hamburg'Alter'Wall'
90.22'
My'Place'
90.12'
Central Location
Lovely Room
Incredible Bathroom
Best Hotel
Professional and
Helpful Staff
Elegant & Comfortable
Beautiful Pool
Wonderful Ambiance
Not Cheap
Modern
Good Breakfast
Chic
Sentiment
93'
45' 92'
LOCATION!
90'
SERVICE!
85'
89'
HOTEL!
AMBIANCE!
84'
BUILDING!
FOOD!
!
84'
83'
ROOM!
GROUNDS!
72'
INTERNET!
!
!
Hamburg
Excellent!
86'
This$trustscore$is$the$
average$trustscore$for$
the$set$of$10$hotels.!
Summary of Hamburg’s Top MidScale/Economy
Accommodations
!
Close'to'exci%ng'nightlife,'great'restaurants'and'plenty'of'things'to'
do,'these'are'guests’'top'rated'luxury'hotels'of'Hamburg.'Guests!
enjoy!the!variety!of!things!to!do!in!these!hotels’!vicinity.!Coupled!with!
great!service,!guests!leave!happy!customers.!
Top Accommodations
Hotel!
TrustScore!
88.36'
25Hours'Hotel'Hafencity'
Hotel'Hanseport'Hamburg'
86.65'
Hotel'Stella'Maris'
86.64'
Relexa'Hotel'Bellevue'
86.53'
Motel'One'Hamburg'Airport'
85.37'
Empire'Riverside'Hotel'
85.21'
von'Deska'Townhouses''The'Ivy'
House''
85.19'
Motel'One'Hamburg'am'Michel'
84.85'
Hotel'Wedina'an'der'Alster'
84.77'
Hotel'St.'Annen'
84.32'
Comments
Convenient Location
Exciting Location
Easy to Get Around
Free Internet
Close to Restaurants
Great Deal
Great Design
Modern Architecture
Great Restaurant
Competitive Pricing
Stylish
Loud
Polite Staff
Sentiment
91'
LOCATION!
82'
AMBIANCE!
45' 88'
85'
SERVICE!
HOTEL!
79'
82'
FOOD!
BUILDING!
!
75'
INTERNET!
72'
GROUNDS!
72'
ROOM!
!
Munich
Excellent!
90'
This$trustscore$is$the$
average$trustscore$for$
the$set$of$10$hotels.!
Summary of Munich’s Top
Luxury
Hotels
!
Guests'rave'about'the'spectacular'service'at'Munich’s'topErated'
hotels.'Not!only!are!guests!impressed!by!the!friendliness!and!!
charm!of!the!staff,!but!also!the!a_enGon!to!detail!across!all!aspects!
of!their!stay!–!from!the!immaculate!rooms!and!knowledgeable!staff!
to!fresh!fruit!in!guests’!rooms.!!
Top Hotels
Comments
Hotel!
TrustScore!
Mandarin'Oriental'
95.29'
Rocco'Forte'The'Charles'Hotel'
92.01'
Hotel'Thalmair'
91.34'
Louis'Hotel'
91.15'
Platzl'Hotel'Superior'
89.32'
Cor%ina'Hotel'
89.23'
Maximilian'Munich'
89.17'
Hotel'Freisinger'Hof'
89.03'
Prinzregent'an'der'Messe'
89.01'
Das'Nikolai'Hotel'
88.69'
Staff is Exceptional
Perfect Location
Fresh Fruit
Spacious Bathrooms
Comfortable Beds
Restaurants in
Walking Distance
Free Bikes
Great View
Fantastic Spa
Lots of Little Extras
Perfect Service
Thanks to the
Concierge
Sentiment
93'
SERVICE!
90'
BUILDING!
45' 93'
90'
LOCATION!
88'
84'
HOTEL!
!
80'
GROUNDS!
FOOD!
76'
ROOM!
AMBIANCE!
!
62'
INTERNET!
!
Munich
Excellent!
88'
This$trustscore$is$the$
average$trustscore$for$
the$set$of$10$hotels.!
Summary of Munich’s Top MidScale/Economy
Accommodations
!
Service'doesn’t'only'define'Munich’s'luxury'hotels'–'topEnotch'staff'
and'convenient'loca%ons'place'these'accommoda%ons'among'guest'
favorites'in'Munich.'With!special!perks!like!free!WiFi,!onJsite!gardens!
and! even! free! umbrellas,! guests! can’t! wait! to! tell! their! friends! about!
these!spots.!
Top Accommodations
Hotel!
TrustScore!
Hotel'Kriemhild'
89.95'
Hotel'Bavaria'
89.24'
Laimer'Hof'am'Schloss'
Nymphenburg'
89.18'
Amalienburg'
89.08'
88.79'
Hotel'Uhland'
Hotel'Deutsche'Eiche'
Hotel'Graf'Lehndorff'
Motel'One'München'Sendlinger'
Tor'
Hotel'Grünwald'
Hotel'Metropol'
88.35'
87.59'
87.26'
87.01'
86.20'
Comments
Love the Neighborhood
Immaculate Room
Bathroom Was Clean
Nice Little Hotel
Powerful Shower
Clean, Comfortable
Lovely Garden
Nice Price
Includes Breakfast and
WiFi
Close to Town
Well Designed
Quiet Area
Free Umbrellas
Sentiment
94'
45' 93'
SERVICE!
91'
LOCATION!
85'
89'
FOOD!
82'
AMBIANCE!
!
78'
BUILDING!
HOTEL!
77'
ROOM!
INTERNET!
!
!
77'
GROUNDS!
!
Cologne
Excellent!
88'
This$trustscore$is$the$
average$trustscore$for$
the$set$of$10$hotels.!
Summary of Cologne’s Top
Luxury
Hotels
!
Cologne’s'luxury'hotels'are'close'to'everything'–'sightseeing,'pubs,'
train' sta%ons' are' all' within' walking' distance.' Coupled! with! great!
service! and! interesGng! buildings,! it! is! no! surprise! that! these! hotels!
are!among!guest!favorites.!!
Top Hotels
Hotel!
Comments
TrustScore!
Excelsior'Hotel'Ernst'am'Dom'
93.13'
89.37'
HyaS'Regency'
Günnewig'Hotel'Stadtpalais'
Lindner'Hotel'Dom'Residence'
Sentiment
88.50'
88.11'
Köln'MarrioS'Hotel'
86.56'
Pullman'Cologne'
86.54'
Appartel'am'Dom'
86.47'
Residenz'am'Dom'Boardinghouse'
Apt.'
86.24'
Dorint'Hotel'am'Heumarkt'
86.07'
Ameron'Hotel'Regent'
85.87'
Superb Location
Central to Train
Stations
Free Mini Bar
Delicious Beer and
Food
Great Local Pub
Warm Welcome
Expensive WiFi
Comfortable Bed
Calm, Relaxing Music
A Great Choice
Expensive Parking
Great Breakfast
90'
LOCATION!
45' 88'
84'
SERVICE!
BUILDING!
!
83'
HOTEL!
81'
79'
FOOD!
AMBIANCE!
!
78'
ROOM!
69'
GROUNDS!
54'
INTERNET!
!
Cologne
Excellent!
87'
This$trustscore$is$the$
average$trustscore$for$
the$set$of$10$hotels.!
Summary of Cologne’s Top MidScale/Economy
Accommodations
!
Impeccable' service' and' great' food' leave' guests' raving' about' these'
accommoda%ons.' Food,! in! parGcular! the! highJquality! and! various!
opGons!for!breakfast,!really!set!these!accommodaGons!apart.!Guests!
leave!pleased!and!look!forward!to!returning.!
Top Accommodations
Hotel!
TrustScore!
Hotel'Domstern'
91.53'
89.54'
Hotel'Casa'Colonia'
Hotel'Uhu'Köln'
88.25'
Hotel'Brandenburger'Hof'
87.12'
Ihr'Hotel'Garni'Köln'
86.98'
GartenEHotel'Ponick'
Hotel'Karsten'Airport'Garni'
Hotel'Lemp'
86.20'
85.53'
85.20'
Hotel'Serva%us'
84.66'
Hotel'im'Kupferkessel'
84.55'
Comments
Friendly Staff
Exceeds Expectations
Delightful Stay
A Perfect Choice
Friendly, Helpful
Reception
Incredible Breakfast
Very Central
Location
Breakfast was Super
Fantastic Budget
Option
Brilliant Find
Noisy
Sentiment
94'
45' 92'
SERVICE!
91'
LOCATION!
85'
88'
HOTEL!
80'
AMBIANCE!
!
78'
ROOM!
FOOD!
76'
INTERNET!
GROUNDS!
!
!
72'
BUILDING!
!
!
Frankfurt
Summary of Frankfurt’s Top
Luxury
Hotels
!
Excellent!
87'
This$trustscore$is$the$
average$trustscore$for$
the$set$of$10$hotels.!
Central,'yet'quiet'loca%ons'leave'guests'talking'about'Frankfurt’s'
top'luxury'hotels.'Guests!spend!their!visit!feeling!like!a!local,!with!
hotels! situated! in! convenient,! yet! quiet,! neighborhoodJlike! spots.!
Guests!warn!that!internet!can!be!an!issue,!but!are!sGll!pleased!with!
their!stay.!!
Top Hotels
Hotel!
Comments
TrustScore!
Rocco'Forte'Villa'Kennedy'
Frankfurt'
90.14'
89.63'
Hotel'Hessischer'Hof'
Adina'Apartment'Hotel'Frankfurt'
Neue'Oper'
88.84'
87.29'
Hotel'Gerbermühle'
Hilton'Frankfurt'
86.86'
Villa'Orange'
86.60'
NH'Die'Villa'Frankfurt'Messe'
86.44'
The'Wes%n'Grand'Frankfurt'
85.79'
The'Pure'
85.67'
Alexander'am'Zoo'
85.31'
Quiet Neighborhood
Good Value for the
Money
Comfortable Bed
Central Area
Internet Doesn’t
Work
Nice, Friendly People
Comfortable for a
Short Stay
Efficient Service
Well Groomed Staff
Variety of
Restaurants
Sentiment
90'
LOCATION!
81'
FOOD!
45' 85'
84'
SERVICE!
80'
HOTEL!
77'
AMBIANCE!
ROOM!
!
76'
GROUNDS!
75'
BUILDING!
59'
INTERNET!
!
Frankfurt
Excellent!
85'
This$trustscore$is$the$
average$trustscore$for$
the$set$of$10$hotels.!
Summary of Frankfurt’s Top MidScale/Economy
Accommodations
!
Loca%on' and' service' leave' guests' recommending' these' Frankfurt''
accommoda%ons.'Central!and!quiet,!guests!are!impressed!with!the!
value! they! get! for! the! price,! awarding! the! accommodaGons! their!
topJrated!reviews.!
Top Accommodations
Hotel!
TrustScore!
Hotel'Beethoven'
90.27'
Hilton'Garden'Inn'Frankfurt'
Airport'
89.03'
Apartments'Duval'
86.30'
Lindner'Hotel'&'Sports'Academy'
86.07'
Hotel'Spenerhaus'
85.75'
Hotel'Pauli'
84.43'
Villa'Floren%na'
84.43'
Hotel'Hamburger'Hof'
83.20'
Holiday'Inn'Express'Frankfurt'City'
Hauptbahnhof'
82.64'
Innside'Premium'Hotel'Niederrad'
82.53'
Comments
Highly Recommend this
Hotel
Very Good Choice
Calm Area
Big Room
Beautiful Breakfast Area
Reasonable Price
Helpful Staff
Poor WiFi Connection
Friendly Staff
Garden
Fresh Food
Small Bed
Parking is Difficult
Sentiment
91'
LOCATION!
84'
BUILDING!
45' 88'
87'
SERVICE!
82'
HOTEL!
76'
FOOD!
GROUNDS!
!
74'
AMBIANCE!
72'
ROOM!
68'
INTERNET!
!
!
What are the rankings all about?
A Brief FAQ
'
How'are'these'scores'calculated?'Overall!scores!are!based!on!a!hotel’s!TrustScore,!the!industry’s!first!independent,!consumerJtrusted!score!that!
represents!all!online!opinions!of!consumers!around!the!world.!Visit!here!for!more!informaGon!on!the!TrustScore.!
!!
Are'any'accommoda%ons'excluded?'Hotels!and!accommodaGons!must!have!at!least!20!reviews!from!at!least!2!sources.!We!also!ensure!that!a!
percentage!of!the!reviews!were!wri_en!recently.!
!!
How'do'you'determine'luxury'hotels'vs.'midEscale/economy'accommoda%ons?'Luxury!hotels!are!defined!as!hotels!with!4J5!star!raGngs,!and!
midJscale/economy!rankers!are!defined!as!for!hotels!and!accommodaGons!with!0J3!stars.!!
!!
How'many'hotels'did'you'analyze?'We!currently!track!400,000+!hotels!worldwide.!The!report!is!based!on!the!hotels!and!accommodaGons!in!
each!respecGve!city!in!our!database.!!
!!
How'do'you'calculate'sen%ment'scores?'Our!proprietary!semanGc!analysis!algorithms!learn!from!data!on!the!web!to!detect!posiGve,!neutral!and!
negaGve!aspects!in!sentences.!Individual!detected!opinions!are!then!grouped!to!different!categories!(e.g.!room,!service,!locaGon!etc.)!and!
counted!to!form!an!overall!score.!
!!
Where'do'the'comments'come'from?'We!have!selected!comments!from!reviews!of!hotels/accommodaGons!on!each!list.!The!comments!that!
were!selected!are!most!representaGve!of!overall!senGments!echoed!in!the!reviews.!
!!
Can'the'rankings'change'over'%me?'Of!course!!The!TrustScore!measures!all!consumer!opinions!around!the!world.!If!guests!are!more!posiGve!
about!their!stay,!a!hotel’s!score!(and!likely!its!rank)!will!improve.!Contact!us!or!visit!our!blog!for!more!informaGon!on!how!to!improve!your!scores.!
For$more$info:$www.trustyou.com!