hErE - EENA

European Emergency Number Association
Annual Report
2015
More information on
www.eena.org
Contents
Mission & values
Our members
Committees
Committee publications
Advocacy
2015 highlights
Events
EU projects
EENA was there
Meet the team
Finances
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4
7
8
14
15
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Welcome message
Dear reader,
EENA is happy to present to you our Annual Report
for 2015.
As always, we worked hard to contribute to citizens’
safety through the improvement of the functioning
of emergency services in Europe and the world.
The last year brought many new adventures: EENA’s
Working Group on Drones, important developments
in caller location in Europe and progress in our work
on emergency apps, to name a few...
We hope you will enjoy this short overview of our
work during 2015.
Gary Machado
Executive Director
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2015
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Mission & values
Meet EENA
What is EENA?
EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999, dedicated to promoting high-quality emergency
services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision
makers, researchers, associations and solution providers with a view to improving the emergency response in accordance with citizens’ requirements.
EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.
The EENA memberships include more than 1100 emergency services representatives from over 80 countries world-wide, 75 solution providers, 15
international associations/organisations, more than 190 Members of the European Parliament and over 90 researchers.
EENA is a registered organisation in the official EU transparency register and we deeply believe that the transparency register should be mandatory
rather than optional.
What do we believe in?
✓ In raising awareness of the
common European emergency
number 112.
With an increasingly growing number of Europeans traveling across Europe, knowledge of the common
European emergency number becomes of fundamental importance. EENA considers awareness of 112 as
a right of European citizens.
✓ In citizens enjoying high quality
emergency services.
The quality of emergency services offered to citizens is, in many cases, the difference between life and
death. EENA wants to contribute to this: our work focuses on caller location in an emergency, emergency
apps, access to emergency services for people with disabilities, transnational emergency calls, and more...
✓ In citizens receiving proper
information about disasters.
Preparedness is a key-point when discussing imminent or developing emergencies or disasters. We believe
that emphasis should be given to information towards citizens as to what type of behavior they need to
adopt in case of an imminent disaster, as well as how this information is provided to people.
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Our members
The EENA membership aims at providing an inclusive platform for all stakeholders involved in the field of emergency services. The stucture of EENA
Membership is as follows:
• EENA Advisory Board
• Emergency Services Staff Network (ESSN)
• EENA Network of Researchers
• Members of the European Parliament (MEPs) 112 Champions Network
The EENA memberships include over 1100 emergency services and public authorities representatives covering more than 80 countries worldwide,
74 solution providers, 15 international associations, over 90 researchers and more than 190 Members of the European Parliament.
Advisory Board
The EENA Advisory Board gathers private companies, consultancies and international organisations/associations. The main purpose of this forum is
to offer advice to EENA in achieving its objectives. In December 2015, the Advisory Board gathered 74 companies and 15 international associations/
organisations.
Services offered to the EENA Advisory Board in 2015 included:
• Access to the EENA Members App, a networking platform where one EENA member can easily reach another;
• Receiving ‘Public Safety Answering Points in Europe’, EENA’s annual publication free of charge;
• Receiving the “EENA Alert - Calls for tenders”, a notification to EENA Corporate Members about
reforms, upgrades, tenders and projects from around the world related to emergency services and
public safety;
• Free ticket for an unlimited number of representatives to all EENA events;
• Meeting and networking with emergency services leaders during EENA events or conference calls;
• Being informed about EU funding opportunities in the sector via EENA’s EU Project Manager and
avail of potential opportunities to participate in EENA project consortia;
• Access to EENA’s Certificate of Quality Standard that allows PSAPs to benchmark themselves.
For more information on the EENA Advisory Board, please click here.
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2015
EENA Advisory Board evolution 2007-2015
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Emergency Services Staff Network (ESSN)
The Emergency Services Staff Network (ESSN) is an international network gathering emergency
services and public authorities staff directly or indirectly involved with emergency call handling
world-wide.
The forum is not about a number: 112, 999, 18, 061, 100... but rather about stimulating sharing
of best practices and experience between emergency services from different countries.
ESSN members are control room staff (call takers, dispatchers, control rooms supervisors...);
technical staff; fire-fighters, police officers, ambulance staff, paramedics, coastguards, search
and rescue organisations; Ministries staff (Internal affairs, Health, Communications, Emergency
Situations...); telecommunication regulatory authorities staff; and so on…
Geographic coverage of ESSN
Services offered to ESSN in 2015 included:
• Access to EENA Members App: Getting in touch with more than 1300 EENA members thanks to the EENA online networking platform
• ‘Public Safety Answering Points in Europe’: Receiving EENA’s annual publication free of charge;
• EENA events: Benefiting from free tickets to attend EENA events
• Staying up-to-date: Access to EENA webinars, internal newsletters, and other communication channels
• Getting involved within EENA Committees and Working Groups: Participating in the EENA Operations and Technical Committees, and much
more…
• EU Projects: Being informed about EU funding opportunities in the sector and availing of potential opportunities to participate in EENA project
consortia
• Access to EENA’s Certificate of Quality Standard that allows PSAPs to benchmark themselves
In December 2015, the network gathered over 1100 members from 82 countries world-wide, an increase of 12%
compared to January 2015.
For more information on the ESSN, please click here.
ESSN evolution 2008-2015
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EENA Network of Researchers
The EENA Network of Researchers is an international network of researchers in the fields of emergency communications and emergency services.
Its aims at fostering sharing of information and knowledge among researchers and between researchers and other EENA members from emergency
services and industry.
Services offered to the EENA Network of Researchers in 2015 included:
• Access to EENA Members App: Getting in touch with more than 1300 EENA members thanks to the EENA online networking platform;
• ‘Public Safety Answering Points in Europe’: Receiving EENA’s annual publication free of charge;
• EENA events: Benefiting from free tickets to attend EENA events;
• Staying up-to-date: Access to EENA webinars, internal newsletters, and other communicational channels;
• Getting involved within EENA Committees and Working Groups: Participating in the EENA Operations and Technical Committees, and much
more…
• EU Projects: Being informed about EU funding opportunities in the sector and availing of potential opportunities to participate in EENA project
consortia.
In December 2015, the network gathered 94 researchers, an increase of more than 30% compared to January 2015!
More information on the EENA Network of Researchers available here.
Members of the European Parliament – 112 Champions
The MEPs 112 Champions Network gathers Members of the European Parliament committed to advancing 112.
In December 2015, 198 MEPs from all 28 EU Member States had joined the Network!
For more information on the MEPs 112 Champions Network, please click here.
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Committees
All EENA Members can participate in the EENA Committees, namely the Operations Committee and the Technical Committee.
EENA Operations Committee
Operations Committee webinars
The EENA Operations Committee:
• Creates a set of requirements and recommendations for European emergency services;
• Stimulates sharing of best practices among EU emergency services;
• Reviews the different 112 models in Europe.
The Operations Committee holds conference calls on different issues, for instance national
112 Systems. There is a dedicated Operations Committee mailing list for all relevant
communications between members.
For the Committee publications, please go to page 8.
✓ Emergency call handling systems of Estonia
and of the Moravian-Silesian region, Czech
Republic
✓ The 112 system of Portugal
✓ EENA Committees Webinar - Operations &
Technical Committees (x2)
Technical Committee webinars
EENA Technical Committee
While citizens use IP-based communications every day, emergency services are hardly
reachable with other means than standard voice communications. The Technical
Committee intends to establish requirements so that emergency services can be
accessed via a whole range of IP-communications. The work also aims at making
emergency services more interoperable using Next Generation Networks. Conference
calls are held on different issues. Similar to the Operations Committee, a dedicated
mailing list is used for related communications between members.
For the Committee publications, please go to page 8.
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2015
✓ ETSI M/493 Location for Emergency Calls:
A technical overview and updates
✓ WebRTC & Emergency Services, and Cloud
Computing & Emergency Services
✓ PEMEA - Pan-European Mobile Emergency
Application
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Committee publications
Each year, EENA publishes a variety of documents, the majority of which is the product of our Committees. We would like to truly thank all authors
for their time, effort and excellent contributions to the documents.
List of 2015 EENA documents:
Public Safety Answering Points (PSAPs) in Europe - 2015 edition
The ‘Public Safety Answering Points in Europe’ (‘PSAPs in Europe’) document is EENA’s annual publication, and perhaps the most anticipated document
in the field of emergency services. It offers an elaborate description of national structures that relate to the functioning of PSAPs. It aims at illustrating
the complexity of each national structure, and to provide a clear idea of how the related framework in each respective country works.
This publication is for anyone who is interested in emergency call handling systems. How do emergency services work in a country? Which technology
do they use? What are their plans for the future? These are some of the questions addressed by this publication.
As the year before, there are forty (40) country profiles included in the document. Moreover, the questionnaire has been enriched with more questions
about emergency apps, SMS service and quality of service.
You can read the abstract here.
EENA Case Study documents
‘Advanced Mobile Location (AML) in the UK’
About: Accurate caller location in an emergency is one of the most significant pieces of information an emergency call-taker can use. Caller
location can be detrimental for the safety of citizens in many ways, the routing of the call to the most appropriate PSAP, the decision on which
emergency resource is dispatched, the quickest route to get to the incident, and so on. The UK Stage 1 PSAP operator, BT, along with its partners
EE (Mobile Network Operator) and HTC (handset manufacturer) in the UK, set out a project to resolve this by designing and implementing its
own solution: Advanced Mobile Location (AML). When an emergency call is made with an AML enabled smartphone, the phone automatically
activates its location service to establish its position and sends this information via an SMS message to the 112 and 999 services, often with a
radius of 30 meters or less.
For more information, and to read the document, click here.
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‘Managing Change – The example of Finland: From 15 centres to a network of 6 centres’
About: The Finnish administration’s view was ”In 2015 Finland will have a coherent, networked and reliable nationwide Emergency Response
Centre Administration as the first link in responding to emergency needs quickly and professionally.” To accomplish it, a deep reform took
place inside the Finnish emergency services structure. The 15 emergency services centres were reduced to a network of 6 centres. In this
document the experience of how this change was achieved and important lessons learnt are detailed. This document is of high interest for all
public authorities foreseeing a similar reform.
For more information, and to read the document, click here.
EENA Operations documents
‘112 Apps Strategy’
About: The strong adoption of smartphones, combined with an increasingly common use of geo-location functions by users, make
Applications (‘Apps’) a powerful tool to provide information for an emergency team to save lives and provide accurate location information
using a combination of location techniques as GNSS, WI-FI and Cell-ID. Apps providing information to emergency services organisations need
to comply with a number of requirements (technical, organisational, legal and human). The goal of this document is to describe the strategic
objectives that underlie the implementation of a Pan-European Mobile Emergency Apps (PEMEA) architecture, and propose a realistic plan/
roadmap to achieve this task with minimal delay. Strategic objectives, as well as the respective timeframe were identified.
For more information, and to read the document, click here.
‘eCall TPSP and Emergency Services Authorities Agreement template’
About: Managing eCalls directly from cars and from Third Party Service Providers (TPSPs) will be a challenge in the coming months for all
emergency service authorities. To that end, EENA has created an agreement template between the aforementioned TPSPs and emergency
services authorities, which will form the basis for informed discussions and negotiations between the two parties. This document provides a
template of the agreement to be signed by the authority in charge of emergency services and the TPSP. Key considerations have been given
the responsibilities of both parties and whilst they may differ from Member State to Member State, there is sufficient flexibility in the template
Agreement for any required changes.
For more information, and to read the document, click here.
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‘Using and optimising GIS in an emergency response’
About: Public safety has been raised to a new level of public awareness. More than 60% of emergency calls in the EU are from mobile devices,
the smartphone penetration rates easily exceeded 50% in the member states, and citizens take ambient location information, e.g. for location
based services, in daily life for granted. The tools used for public safety applications are rapidly evolving. Highly accurate GIS is a powerful
tool to be used for public safety applications that either require or can benefit from it (computer aided dispatch system, record management
system, public notification systems, etc.). The document explores ways in which GIS systems and data can be used as a tool for analysis and
support for decision making of PSAPs within their coverage area.
For more information, and to read the document, click here.
‘SMS communication with PSAPs and EROs’
About: This document reviews current uses of SMS technology in emergencies for both inbound and outbound communication with PSAPs and
EROs; from accessibility to public warning, and from being a backup channel for apps to being a key tool in Advanced Mobile Location. It also
compares emergency SMS and voice calls, presents the challenges of using SMS for emergencies, and analyses the different implementations
across Europe and beyond, in order to share best practices and experiences. This document complements the EENA Operations document on
SMS access to 112 published in 2012.
For more information, and to read the document, click here.
‘Managing Human Resources in a PSAP’
About: Whether it is a dedicated HR department with many employees or whether HR responsibility is given to Line Managers, the areas of
recruiting new employees, training and developing staff, designing and implementing assistance programmes, retaining staff, managing
performance, setting appropriate reward schemes and many other items are all part of the HR responsibilities. This document aims to provide
guidance on the management of the HR functions in a PSAP and support the Line Managers and Supervisors who may have HR responsibilities.
For more information, and to read the document, click here.
‘Public Warning’ (Update)
About: This document presents an investigation of the various technologies that are available for public warning, and enables comparison
between the various technologies in use today and of those being considered, through initiatives in many countries, for deployment in next
generation Public Warning Systems (PWS). This document also identifies standards involved in the delivery of PWS, such as the developmental
ISO 22322 - societal security and emergency management, and ETSI TS 102 182, which reinforces the message that none of the technologies
fulfils all requirements. The publication also provides examples of PWS implementations in diverse countries, identifies several next generation
PWS technologies, such as Hbb TV, and discusses the Universal Service Directive call for a pan-European ‘reverse 112 system’.
For more information, and to read the document, click here.
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‘Data sharing between emergency services’
About: This EENA Operations document describes situations in which interoperability is key, and deals with elements such as standards, sharing
mechanisms and agreements, privacy and security, and more, while providing examples of European interoperability implementations.
For more information, and to read the document, click here.
‘EENA Working Group on drones - White paper’
About: EENA launched a Working Group on Drones in June 2015. The aim of the group is to analyse the technical, legal and operational, safety
and privacy aspects of using RPAS in emergency situations, provide the context for their use and highlight some key recommendations for
their effective implementation. This document is the white paper produced by all members of the Working Group covering all aspects of its
work.
For more information, and to read the document, click here.
‘Managing Change’
About: This document tries to undergo all the aspects of managing change in the public sector environment with suggestions and
considerations for those who are approaching the reform of 112 as a unique emergency number, as well as for those who are changing the
way they implement 112 or the ones who are re-organising their emergency services.
For more information, and to read the document, click here.
‘Media in Authority-to-Citizen (A2C) Communications’
About: This document intends to provide a basis by discussing media characteristics from the authority-to-citizen perspective (A2C), inform
about communication channel and media characteristics with its strengths and weaknesses and provides examples of communication plans
from selected EROs.
For more information, and to read the document, click here.
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EENA Technical documents
‘Access to 112 from Private Networks’
About: In addition to highlighting the problematic connectivity of today’s networks, this paper explores potential paths forward, utilising
concepts and constructs that are commonplace in today’s Internet enabled networks, and how this existing data can be utilised in a cost-efficient
manner to provide public safety with critical lifesaving information that is sure to reduce the time of response, increase the accuracy of that
response, ultimately having a positive impact on the health and well-being of citizens. This paper also makes some practical recommendations
in an attempt to raise awareness, highlight existing gaps and strengthen the legislative framework.
For more information, and to read the document, click here.
‘Handset Derived Location for Emergency Calls’
About: Developments in location technologies and the proliferation of smartphones are leading to improved location information being
available in the handset. Making such handset derived location information available to PSAPs during emergency communications in a secure
and reliable manner is highly desirable. This document has a three-fold scope: 1. The evaluation of the capability of GNSS, WiFi and other
handset location technologies for emergency communications. Short term and long term solutions are evaluated and recommended; 2. To
specify if new legislation is needed (considers privacy / data protection and security issues); 3. To recommend architecture (short/long term)
for transporting the handset derived location to the PSAP.
For more information, and to read the document, click here.
‘Next Generation 112 Transition Models - Implementation Activities’ (Update)
About: This document describes the current state of emergency networks within Europe at a high-level and then goes on to explain how to
move those systems to NG112, what some of the benefits/drawbacks are with different approaches, as well as some of the challenges that will
be faced in getting to the solutions that European citizens and PSAPs require in order to best serve people in need, while making the best use
of the resources available.
For more information, and to read the document, click here.
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‘Recording for PSAPs - Future Technology’
About: Today recording in PSAPs is mostly limited to voice recording, often with analogue or ISDN telephone systems. Future recording will
be based on IP networks and include communication types other than voice such as text and video. This paper reviews the current PSAP
recording technology and introduces the changes happening in PSAPs that affect recording.
For more information, and to read the document, click here.
‘Emergency Apps - PEMEA Architecture’
About: This document describes a functional architecture, requirements and data flows to support existing application providers and PSAP
service providers to communicate with other providers and so enable mobile emergency calling applications to operate while roaming
anywhere in Europe.
For more information, and to read the document, click here.
Interested?
Visit the EENA website to find the full list of Case Studies, Operations and Technical documents.
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Advocacy
Within the context of its advocacy work, EENA is heavily involved in monitoring the legislative framework of emergency services and the European
emergency number 112, both at European as well as at national level. Make sure to check the EENA website regularly so you don’t miss a thing!
You can find below a key issues of 2015.
Topics are indicative. For all items related to EENA’s advocacy work, please visit our website on www.eena.org.
eCall is adopted in the EU
On 28 April 2015, the European Parliament
adopted in Strasbourg the legislation on eCall
type approval requirements, giving the green
light for the deployment of eCall services around
the EU by 31 March 2018. eCall is an emergency
call service that notifies the emergency services in
case of a road accident. It can be generated either
automatically via activation of in-vehicle sensors
or manually by vehicle passengers.
There is a variety of sources with eCall related
information, but EENA understands that it can
be overwhelming to many people not familiar
with the topic. This is why EENA prepared a
short publication aiming at providing a clear
understanding of the issue.
Members of the European
Parliament send letter to the
European Commission about 112
European Parliament emphasises
the importance of 112 in report
on tourism
On 27 May 2015, 60 Members of the European
Parliament (MEPs) sent an open letter to
Commissioner for Digital Economy and Society,
Mr. Oettinger, regarding the European emergency
number 112. They focused on the importance of
the European emergency number and highlighted
key-areas, including: 1. Awareness of the European
emergency number 112; 2. Problematic caller
location; 3. Access for persons with disabilities; 4.
Cross-border cooperation.
On 29 October 2015, the European Parliament
(EP) adopted a report on “new challenges and
concepts for the promotion of tourism in Europe”.
On 15 December 2015, 39 MEPs sent a letter
to Mr. Oettinger on 112, on: 1. The problematic
implementation of the 112 Directive; 2. Equal
accessibility to 112; 3. 112 awareness; 4. A request
to an AML-related event in Brussels; 5. Next
Generation 112 implementation in MemberStates; 6. European coordination on the subject.
The ‘eCall factsheet’, as well as EENA’s
communication on the topic, available here.
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2015
Paragraph 36 of this non-binding report“highlights
the need for travel agents and tour operators to
promote the 112 European emergency number
on relevant websites and e-tickets, and in the
main tourist destinations”.
More information, as well as EENA’s communication
on the topic, available here.
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2015 highlights
Overview
EENA Working Group
on Drones
PSAP
Certification
Advanced Mobile
Location
Emergency
Apps
“Aim for the moon. If you miss,
you may hit a star.”
EENA Working Group on Drones
Drones are transforming emergency services in many ways. While they can have significant added value to emergency services, they can also create
problems. An indicative example is when drones are flown by hobbyists and interfere with the smooth operation of emergency response.
As a result of the growing influence and impact drones have, EENA launched a Working Group on Drones in June 2015, in order to cover technical,
legal and operational aspects of using drones in emergency situations. The Working Group was quickly embraced by interested stakeholders and, we
are very happy to inform you that it currently gathers 80 members from 26 countries! In November 2015, the Working Group published a white paper
summarising the main findings of its work and focusing on all the above mentioned aspects of drones and emergency services.
More information available here.
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Advanced Mobile Location
About: When an emergency call is made with a smart phone where AML is enabled, the phone automatically activates its location service to establish its
position and sends this information via a text message to the emergency services, with a radius of 30 meters or less. For that, the service uses GPS or wifi –
whichever is best at the given instance.
On 14 September, forty-six (46) emergency services representatives, members of the European Emergency Number Association (EENA), covering twentyseven (27) countries, congratulated all involved parties for this significant achievement in an open letter. Additionally, they invited all handset manufacturers
and operating system providers to deploy AML and implement it on their smartphones as AML would drastically improve caller location information.
Progress: In the United Kingdom, more and more smartphone manufacturers and Mobile Network Operators (MNOs) are involved: BT, the mobile networks
EE, O2 and Three, together with HTC, Sony, Alcatel and Samsung handsets, have already successfully implemented AML, which is up to 4000 times more
accurate than the current system used. As a result, this innovative technology saves lives, time and money. No investment is needed as AML simply takes
existing data and has it delivered to the existing 112 emergency call centre.
Several MNOs in six (6) European countries have ordered AML-ready smartphones and are testing AML, or are about to start testing. EENA anticipates that
ten (10) countries will be AML-ready by the end of 2016, allowing for the better protection of many of our fellow citizens.
More information available in EENA’s press release from the AML launch, EENA’s AML progress article and EENA’s AML in the UK case study document.
EENA PSAP Certificate of Quality Standard
About: EENA has developed this unique Standard to improve the overall provision of the emergency call handling service for citizens. The programme allows
for the first time Public Safety Answering Points (“PSAPs”) organisations to benchmark themselves against a Standard which is specific to their mission. The
Standard will reward those exemplar PSAPs who have been committed to providing a high quality emergency call handing service.
In 2015, two (2) Public Safety Answering Points (PSAPs) were awarded their Certificate of Quality Standard for their excellent performance following an
extensive audit programme: The 144 Notruf Niederösterreich PSAP (Lower Austria) and the Centro de Atención ás Emerxencias 112 Galicia - CAE 112 Galicia
(Galicia, Spain).
PSAPs need to meet a variety of specific requirements to make sure they provide services of high quality to people in need. Staff training and performance
management, standardised operating procedures and handling emergency calls in different languages are just some of the criteria that need to be fulfilled.
More information available here.
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SOS
Emergency Apps - EENA’s roadmap
The strong adoption of smartphones and the increasingly common use of geo-location functions by users, make mobile applications
(‘Apps’) a powerful tool for information to emergency services. They can improve location information with several techniques,
saving lives, time and resources.
In March 2015, EENA published the ‘112 Apps Strategy’ document, where three core objectives were identified:
• Deliver the architecture: This refers to the update of the current technical architecture to address identified implementation
issues, with the aim to reach the implementation of a Pan-European Mobile Emergency Apps (PEMEA) architecture.
• Deliver a set of requirements and deployment guidelines: In order to ensure that the PEMEA works all over Europe, all
stakeholders need to know the requirements and processes to follow for a successful implementation.
• Develop a certification and authentication programme: This refers to both app providers and service providers (Public Safety Answering Points, or
PSAPs), in order to cover the entire chain of emergency apps.
Update on recent actions and future plans
Pan-European Mobile Emergency Apps (PEMEA) architecture document
Published in November 2015. It describes a functional architecture, requirements and data flows to support existing app providers and service providers to
communicate with other providers and enable mobile emergency calling apps to operate while roaming anywhere in Europe.
Guidelines to relevant stakeholders
Guidelines were provided to interested stakeholders during the ‘EENA Members Workshop’, held on 19-21 October 2015 in Brussels, Belgium.
PEMEA format document
This document, to be published in February 2016, will provide a description of the formatting incorporated in the PEMEA architecture, such as fields and
messaging formats.
Certification programme
EENA will develop a certification programme for both service providers and App providers. The programme will be developed by mid-2016 and will cover
the entire chain of emergency apps.
Contact details database
EENA intends to compile and manage a database, to be ready in 2016, to include contact details of app providers and service providers. The aim is to
facilitate cross-border communication and to bridge between parties interested in communicating with each other efficiently.
Lastly, EENA works closely with ETSI EMTEL, within the context of the recently launched Working Item on ‘Emergency App Guidelines’.
More information available here.
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Events
European 112 Day 2015
11 February 2015 - European Union
On the European 112 Day 2015, EENA proposed to highlight the issue of ‘False
Calls’: they divert emergency services away from people who may be in life-threatening situations and who need urgent help. This can mean the
difference between life and death for someone in trouble. About 25 European countries undertook diverse promotional and educational actions to
raise awareness on 112 emergency number and false calls.
Moreover, EENA launched the ‘112 Air Campaign’ , in cooperation with Mrs. Adina Ioana Valean, Vice-President of the European Parliament, and joined
forces with airlines and airports around Europe to raise awareness of the European emergency number 112 amongst travellers. Overall, 12 airlines, 1
airlines association, 17 airports and 1 airports association are part of the ‘112 Air Campaign’.
More information available here.
EENA Conference 2015
22-24 April 2015 - Bucharest, Romania
462
The EENA Conference, the largest pan-European Conference on emergency services, brings
together emergency services, public authorities, researchers and industry representatives to
foster the sharing of best practices between all stakeholders.
The EENA Conference 2015 welcomed participants from all over Europe, as well as other parts of
the world. More than 460 delegates from about 50 countries attended, an increase of participants
of 13% compared to the EENA Conference 2014.
More information available here.
Participants joined us from:
Australia, Azerbaijan, Ecuador, Georgia, India,
Kuwait, Lebanon, Malaysia, New-Zealand, Thailand,
Turkey, the United Arab Emirates and more...
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408
308
354
242
133
2010
2011
2012
2013
2014 2015
EENA Conference participation 2010-2015
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112 Awards Ceremony 2015
22 April 2015 - Bucharest, Romania
Each year, the 112 Awards reward outstanding individuals and organisations particularly engaged
in improving and promoting the European emergency number 112. In 2015, the winners were
honoured at the 112 Awards Ceremony organised in conjunction with the EENA Conference in
Bucharest, on 22 April 2015.
The 112 Awards Ceremony was a memorable evening full of emotion for approximately 400
participants who came to recognise and support excellence throughout the European-wide
emergency services field.
Winners
Outstanding Call Taker: Ms. Inga Lastauskaité - Call-taker, Emergency Response Centre, Lithuania.
Outstanding Citizen: Aleksandre Bozhadze, an 8 year-old boy, from Georgia
Outstanding Emergency Call Centres: Regional Emergency Agency (AREU), Lombardy region, Italy & Special Telecommunications Service,
Bucharest, Romania
Outstanding Emergency Services Innovation: BT UK (Emergency call centre level 1), with the support of HTC (hand-
set manufacturer), and EE (Mobile Network Operator)
Outstanding Rescue: SOS Alarm, Sweden
Congratulations to all winners for their great accomplishments!
More information available here.
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EENA Members Workshop & Meet your MEP
19-21 October 2015 - Brussels, Belgium
The “EENA Members Workshop” took place on 19-20 October in Brussels, and was followed by a “Meet Your MEP” event in the
European Parliament in the morning of 21 October.
The ‘EENA Members’ workshop’ aimed at fostering the sharing of experience, best practices and ideas in the emergency services
field. The participants worked in small groups with the objective to produce technical, operational and legal
requirements.
The ‘Meet your MEP’ event was a unique occasion for EENA Members to conclude on the debates of the
previous days and submit their recommendations to the Members of the European Parliament (MEPs) of
their home country. This was done through discussion tables in order to improve the quality of emergency
services in the European Union.
More than 150 MEPs and political advisors joined the event, making the first ever edition a great success.
More information available here.
112 Awareness Campaigns
Ongoing - Europe
Raising awareness of the European emergency number 112 is a key-tool for the safety of travellers. In February 2015, EENA launched the 112 Air
Campaign, with airlines and airports around the EU committing to provide information to travellers about 112.
But we always want to do more… That is why, in cooperation with campsites, Erasmus agencies and tourism agencies from around
the EU, we joined forces to educate travellers about the European emergency number 112. The message is simple: Emergency in the
EU? Dial 112!
More information available here.
Annual Report
2015
20
EU projects
EmerGent
Emergency Management in Social Media Generation
2014-2017
The project examines the impact and use of social media in emergency situations involving citizens, emergency service organisations and public
authorities and looks to provide guidelines and tools on how to use social media which the emergency service organisations could use during and
after emergencies in the future.
More information available here.
i_HeERO
Infrastructure_Harmonised eCall European Deployment
2015-2017
I_HeERO, is aimed at the preparation of the PSAP in Member States for the deployment of eCall based on 112 as reference implementations. It
addresses explicitly the PSAP element of the eCall. EENA is working as a sub-contractor to the i_HeERO project.
More information available here.
HELP 112
Handset Derived Location Improving the 112 Emergency Service
2016-2017
Although the project’s kick-off took place in 2016, an important amount of work was put to it in 2015. Until we come back with updates and outcomes,
here is a short description: HELP 112 is the pilot project on the design, implementation and execution of the transfer of GNSS data during an E112
call to a Public Safety Answering Point (PSAP). The aim of the HELP 112 project is to improve the caller location information transferred to the PSAPs.
More information available here.
Annual Report
2015
21
EENA was there...
What
When
Where
EmerGent EU Project - Review meeting
16 December
Brussels, Belgium
Critical Control Rooms 2015
2-3 December
Cannes, France
‘Public Safety Forum’ in Malaysia with the participation of ASEAN countries
18 November
Kuala Lumpur, Malaysia
Drones Data X Conference
6 November
Westport, Ireland
Bulgaria visit- PSAP visit & AML presentation
5-6 November
Sofia, Bulgaria
Estonia visit -AML presentation
4-6 November
Tallinn, Estonia
Spain visit - AML presentation
2-4 November
Madrid, Spain
France visit - PSAP visit in Paris
28 September
Paris, France
Portugal visit - AML presentation
16-18 September
Lisbon, Porgugal
Board Meeting - EmerGent EU project
31 August-3 September
Balestrand, Norway
Slovenia visit - PSAP visit in Ljubljana
18-21 August
Ljubljana, Slovenia
Switzerland visit - Police and Fire Brigade PSAP visit in Geneva
28 - 30 July
Geneva, Switzerland
NENA Conference 2015
27 June-2 July
Denver, USA
Canada visit - PSAP visit in Quebec
June
Quebec, Canada
Critical Communications World, - incorporating: TETRA World Congress
19-21 May
Barcelona, Spain
NAVIGATOR USA
27-29 April
Washington DC, USA
Consortia Building Meeting
24-25 March
Brussels, Belgium
Lithuania visit - AML presentation to interested stakeholders
17-19 March
Vilnius, Lithuania
Austria visit - “Platform Emergency Services Austria”
5 March
Vienna, Austria
Greek 112 PSAP visit - AML presentation to interested stakeholders
24-25 February
Athens, Greece
Secours Expo
6-8 February
Paris, France
Public Workshop on extra-territorial use of E.164 numbers
27 January
Brussels, Belgium
Workshop on needs of persons with disabilities
throughout disaster management cycle
12-13 January
Riga, Latvia
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2015
22
Meet the team
Olivier PAUL-MORANDINI
Founder
Gary MACHADO
Executive Director
Jérôme PARIS
Member Services Manager
Tony O’BRIEN
Deputy Executive Director
Taviana CAMINITI
Events Coordinator
Cristina LUMBRERAS
Technical Director
Petros KREMONAS
Communications Officer
Annual Report
2015
Emmanuel PAUL
HR & Strategy Consultant
Benoit VIVIER
Advocacy Officer
23
Finances
EENA budget 2015
In 2015, the estimate of EENA’s revenues is 679,596 EUR, of which:
• 57,75 % from private companies membership (EENA Advisory Board);
• 4,90 % from EU funded projects;
• 29,08 % from events;
• 8,25 % from PSAPs certification
• 0,02 % from other operating revenues.
EENA’s expenses:
• 71,28 % for personnel and consultants;
• 28, 72 % for event, office rental and supplies, website, business trips (not exhaustive).
NB: It should be noted that EENA is not structurally funded by the European Commission and that the private companies cannot take decisions for
EENA as they are members of an advisory board.
Outcomes (%)
Structural costs (Office costs)
Business trips / Business meetings
Salaries
Events expenses
Certification costs
Other operating costs
Financial costs
Incomes (%)
EU projects
Memberships
Events
PSAPs Certification
Other Operating revenue
Financial income
2014
2015 (estimate)
2016 (plan)
7,59%
6,51%
69,17%
15,81%
0,62%
0,14%
0,16%
8,81%
4,88%
71,28%
11,76%
3,27%
0,01%
0,00%
8,02%
3,39%
65,60%
14,71%
0,00%
0,01%
8,29%
37,48%
41,62%
19,22%
1,51%
0,07%
0,11%
4,90%
57,75%
29,08%
8,25%
0,02%
0,00%
37,42%
42,20%
20,36%
0,00%
0,01%
0,00%
More information available here.
Annual Report
2015
24
Thank you for your interest in EENA!
This report provides a summary of EENA’s activities in 2015 and is by no means exhaustive.
For further information, please visit our official website at www.eena.org.
Do you have questions or comments? Contact Petros Kremonas at pk@eena.org.
Stay tuned...
The new year will bring many exciting things, including...
✓ EENA Corporate Members Directory
New service for EENA Members: A complete directory of solution providers in order to facilitate communication!
✓ PSAPs in non-European countries
The most anticipated publication in the emergency services field
expands to cover countries outside Europe!
✓ EENA Conference 2016
The largest pan-European Conference on emergency services will take
place on 6-8 April in the beautiful city of Prague. Don’t miss it!
✓ NG112 Emergency Communications Plugtest
The 1st ever emergency communications interoperability Plugtests
event to be held in Europe will take place on 14-18 March in Sophia
Antipolis!
✓ AML workshop
✓ Many more surprises....
Information available soon...
Annual Report
2015
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