Sultanate of Oman Briefing

Transcription

WSIS Forum 2012
Geneva
Presented by:
Information Technology Authority ITA
Digital Society Development Division DSDD
1
• Agenda: (25 mins)
1.
2.
3.
4.
Introduction about Oman
Education Portal, MoE (Video)
eVoting, Ministry of Interior
National PC Initiative, ITA
2
Sultanate of Oman
• AREA: 309,500 sq. km.
• POPULATION: 2,773,479
• CAPITAL: Muscat
• LIFE EXPECTANCY: 76.1 years
• POPULATION DENSITY: 9.0
• The SULTANATE IS DIVIDED INTO: 11
Main Administrative Governorates
• GDP Per capita: $ 21,421 (IMF 2011)
• GNI per capita: $ 20,194
• CURRENCY: 1 (OMR) = US$2.58
• TIME DIFFERENCE: GMT + 4 hours
Source: Ministry of National Economy
ITA Vision & Mission
Vision:
To transform the Sultanate of Oman into a sustainable Knowledge
Society by leveraging Information and Communication Technologies to
enhance government services, enrich businesses and empower
individuals.
Mission:
ITA is pioneering the implementation of e.Oman. e.Oman comprises of a
wide range of initiatives and services that are designed and created to
improve the efficiency of government services, enhance the activities of
businesses and empower individuals with skills and knowledge, to meet
society’s needs and expectations and to direct Oman towards becoming
a sustainable Knowledge-based Economy.
1. Educational Portal|Better Education – A Shiny Oman
www.moe.gov.om
Educational Portal|Table of Content
Section 1
Objectives & Benefits
Section 2
Accessibility & Support (Examples)
Section 3
Educational Portal & Society
Section 4
Accolades
Ministry of Education. Sultanate of
Oman.
© All Rights Reserved 2011
6
Educational Portal| Objectives
Working in
silos …The
geographical
spread
demanded
better
coordination
…
Oman.
Educational Portal: Why we started?
Difficult to manage and co-ordinate 11 educational
zones, 1,048 schools, 73,000 teachers and
administrators and 590,895 students
Challenge in exchanging knowledge, thoughts,
experiences and skills as each institution is
geographically away from each other.
Time consuming processes and paper based
communication/record maintenance.
Minimal involvement from parents and other key
stakeholders.
No statistical data
for school dropout, TeacherPupil, MaleFemale, ClassStudent ratio…
Difficult to store,
maintain and
retrieve from
manual data ….
7
Traditional Student Life Cycle
Oman.
8
Objective – Capturing Student Life Cycle
Examination
Table of Content
Attendance
Parents
Educational Portal
Results
Admission
Student
Promote to
Higher
Education
Interactive
Virtual
Classroom
Performance
Transfer
www.moe.gov.om
Certificates
e-Booking
Teacher
Oman.
9
Interface
Portal System
A gateway
which gives
the
opportunity
for everyone
to exploit the
available
services
Educational Portal: Components
Learning
Management
System
SMS
LMS
Interactive econtent
IPS
Econt
ent
Mange and archive
the correspondences
electronically,
provide high quality
of services
Oman.
School
Management
System
DMS
Document
Management
System
Add new
effective
learning
methods and
enhance
distance
learning
10
Online Services
Parents Services
•Student transfers
•Student registration
•Parents Enquiries
•Edit student data
•Mobile services
•School timetable
•Fax services
•Agenda
•Email
Students Services
Teachers Services
•School timetable
•Students reports
•Exam Timetable
•Allocate students to
•Seat numbers for examsactivities
•Optional subject for •Forums
grade eleven
•Chat services
•Evaluation Report
•Communicate with
•Virtual Classroom
students through e •Email
learning
•Follow up students
achievement
• transfer
Oman.
Employees Services
•Vacations
• Supervision
• Training
• e-file and CVs
• attendance
• Authorization for
related services
• e-correspondence
• procurement
•Email
11
Educational Portal| Benefits
Minimal
routine
work for
staffs, thus,
better
productivity
and
efficiency…
From Anywhere, At Anytime!
Thousands of parents REDUCE COST and TIME by
avoiding going to the school physically.
Information can be accessed from ANYWHERE at
ANYTIME through MULTIPLE E-CHANNELS.
Use e-Library and interactive virtual classroom.
SAVINGS for MINISTRY – AUTOMATED PROCESS
ensured Savings from TIME and COST.
E-Learning
facilitate students
to minimize
expenses on
books etc…
Oman.
24X7 access to
services ensures
better parent
involvement…
12
Educational Portal| Accessibility and Support
Learning
has never
been so
interesting…
Accessibility:
Provides bi-lingual support with live casting of MoE
news.
Support for viewers through search engine, FAQ
and help, site map, contact us and downloadable
newsletter facility.
Interactive voice recognition(IVR) for students with
special needs (yet to be launched).
Continuous
innovation to
deliver better
services……
Oman.
13
Educational Portal| Accessibility and Support
Multi
Channel –
customer
support:
email, SMS,
kiosk….
Customer Support
With Educational Portal:
Students/Parents can send their inquiries, feedbacks,
complaints, and receive responses through their emails
and subscribed mobile.
A call centre has been envisaged to provide anytime,
anywhere support. It is under process.
Feedback and complaints are periodically analyzed to
ensure better quality of service within committed
service levels.
Send your
feedback /
complaint @
www.moe.gov.o
m.....
Oman.
A call centre
will be set up
for voice
support
24X7…
14
Educational Portal|Educational Portal & Society
Using The System Through Username
More than 2
million hits in
2010. There
has been
constant
growth in hits
in the last two
years.
4,194,331
2,545,880
1,708,690
1,219,717
211,349
2007
2008
2009
2010
2011
A lot of services
in the MoE
portal are
instantaneous…
Oman.
15
Educational Portal|Educational Portal & Society
The
Educational
portal has
made a
paradigm shift
in Oman by
nurturing the
information
society to a
appreciable
extent.
18000
16000
14000
12000
10000
Student
admittion
Student
transfer
8000
6000
4000
2000
0
2007
2008
2009
Involvement of
parents has
increased rapidly
due to the EChannel….
Oman.
2010
2011
The month of
January in 2011
has already
recorded more
than 100
thousand hits…
16
Educational Portal|Accolades
Awards
Starting from 2007, the Educational portal was awarded and
recognized 20 times locally, regionally and internationally.
Winner of
Golden Award
and e-Gold
Award. ..
Oman.
Winner of the
PAN Arab
Award….
17
Thank you
The Official Educational Portal (English)
The Official Educational Portal (Arabic)
www.moe.gov.om
www.moe.gov.om
Oman.
18
Short Video
2. eVoting, Majlis A’Shura
• Majlis A’Shura: is the Consultation Council
presenting citizen from different
governance through election process with
84 representatives. It acts as a partner of
the government aiming to build and serve
the citizens.
• Elections to the Majlis are held once in four
years; citizens men and women, aged 21
and above are eligible to vote. Citizens 30
years and above are eligible to stand as
candidates. Wilayats, or districts, with a
population of more than 30,000 elect two
members, while those with fewer citizens
elect one member.
Introduction
Ministry of Interior (MoI) in cooperation with stakeholders
developed a state of art e-voting system which was used for the
first time in 2011.
Voting in Oman
Since Established
in 1991
New Era of
Technology
2011 Elections
E-Voting in Oman
• The system is based on biometric
authentication stored in the national
ID cards and electronically transfers
the votes to the MoI headquarters.
• This is the first time that citizens of
Oman had voted through an e-voting
system, in which voters marked their
presence by punching their
forefingers on the electronic unit.
E-Voting System
E-Voting Tools:
1.
2.
3.
4.
5.
6.
Pre-Configured PC.
Dongles.
Card Reader Device.
Biometric device
Citizen Card
E-Voting Application
2011 Majlis A’Shura Elections
• Around 522,000 citizens registered to vote for 1,133
candidates, of 84 winners were announced to
represent their cities across the country.
• Last election in 2007: the total voters were: 388,000
for 632 candidates.
E-Voting Benefits
•
•
•
•
•
•
Smooth process
Time (results were issued in 1 day time)
Eliminate duplications
Promote transparency
Increase response
Less cost
Challenges and Future Plans
• Challenges:
– Connecting the voting stations around the areas in Oman
including rural areas.
– Unreadable finger print (authentication).
• Future plans: to make the voting online
3. National PC Initiative
• Part of e.oman strategy
• Non-profit initiative
• Make PCs affordable
• targeting various segments in the society
29
29
NPC Vision
“A PC in every home in Oman”
30
30
His Majesty's Grant
Announcement
On 27th Nov 2010, His Majesty Sultan
Qaboos bin Said has issued a Royal
Grant bestowing one free laptop
targeting specific segments.
• With a value of more than 20 million
OMR ≈(USD 51.8 million).
• Expected to benefit approximately
113,000 Omani citizens.
31
31
NPC Objectives
1. Increase the PC penetration
among the local society.
2. Increase the number of Internet
users among the local society.
3. Encourage the community to use
the e-Services, and promote the
digital life style.
32
32
Targeted Segments
No.
Segment
Eligibility
1.
School Teachers
IC3 Certified through a Gov. program
2.
Higher Education Students
1st Year – admitted in Oman
1. Families with a student in school
at (Grade 1-12).
3. Social Insurance Beneficiaries
2. All Higher Education students in
local colleges and universities.
33
33
Execution Method
The government (ITA) is subsidizing
(Laptops/Tabs) through approved local
distributors and their respective retailers –
using a web-based tracking software system (NPC
Mngt System).
• Teachers & College Students:
– The government (ITA) pays a partial subsidy amount of 150/- OMR (US $390).
• Social Insurance Beneficiaries (Families & their College Students):
– The government (ITA) covers full cost of the NPC Bundle.
34
34
NPC Bundle
Components
No.
1. Laptop /Tab
2. Licensed Software tools (ex: Open Office, MS Office)
3. Internet Offer (through telecom operators)
4. Digital Literacy Training Offer (for Families )
5. Warranty /Supporting Documents
Promotional Components
6. Anti-virus software
7. Mouse
8. Bag
35
35
Delivered Statistics
(Start Q1/2011) till (end Q1/2012)
S/N
Segments
Total PCs Delivered
1.
Social Insurance Beneficiaries
26,694
2.
School Teachers
4,586
3.
Higher Edu Students Y1
30,641
35,000
Total
61,921
30,000
25,000
20,000
15,000
10,000
5,000
0
Social Ins
Beneficiaries
School
Teachers
Higher Edu
Students Y1
37
Current Status
• In operation and
progressing the project in
its (phase II) since
September 2011
38
Other Deliverables
Internet Modems
Distributed
> 48,000
(3G, ADSL, Wi-max)
Local Training Institutions
Contracted
32
Social Insurance Families
Trained
> 6000
General Customer Satisfaction
Rate (July 2011)
91%
39
Outlets & PC Models
NPC
Temporary
Kiosks
35
For Social Insurance Families
30
In local Universities & colleges
Listed Distributors
6
BIT, OBM, Khalili, MGIT, BCT, Infoline.
Listed Network/outlets
132
Ref to doc no. (ITA-P-NPC-10.E) - ITA website
Listed PC Brands
9
Toshiba, HP, Acer, Apple, Fujitsu,
Lenovo, Asus, Samsung, Dell
Listed Laptop Models
39
Ref to doc no. (ITA-P-NPC-13) - ITA website
Listed TAB Models
4
Ref to doc no. (ITA-P-NPC-13) - ITA website
40
Impact on Society
S/N.
Achievements
Details
1.
Increase the PC penetration rate
(> 50%) in 2011 vs. (< 5%) in 2003
2.
Over 70% Internet penetration
in year 2011 - Local statistics
3.
Reported 6% Increase in rating of Households NRI’s sub-index (2012 vs. 2011)
- Global IT Report 2012
with PC in Oman
4.
The Individual Readiness of IT rank jumped 47 NRI’s sub-index (from 87 to 40) Global IT Report 2011
points
5.
Additional data usage reported by the
internet service operators
>11 TB /month - Due to additional
new internet accounts.
6.
Additional mobile recharge transactions
>56K /month - Due to additional 3G
internet usage
7.
Better price competition among local PC
retailers
Frequent PC market promotional
offers by non-NPC retailers
8.
Better response on government IT Training &
Certification Programs
More ICDL and IC3 certified citizens
(>36K) in 2012 vs. (18K) in 2010
41
Impact on SMEs /Industry
Entities
S/N.
1.
2.
3.
Local Training Institutions
Taxi /Bus Drivers
Sanad Offices
(Gov. supported sole business units)
Business
Category
SME
Personal Business
Reflection Mode
Contracted with > 30 training
institutions
Contracted through the training
institutions for the trainees
transportation
SME
Contracted 14 offices for NPC
retailing
Local SAOC
Contracted 11 offices for NPC
retailing
SME
Contracted 21 shops for NPC
retailing in different regions
4.
Post Offices
5.
Computer sole shops
6.
Banks
Local SAOG
Contracted over 15 bank branches
for NPC retailing
7.
Local telecom operators
Local SAOG
>48K new accounts through NPC
internet offers
42
Challenges
S/N.
The Practice
Category
1.
Population scatter between regions of Oman
Geographical
2.
Accuracy level of data (of eligible customers) from
related sources/ official bodies
Database
3.
Limited number of PC vendors in the local industry
IT Retailing Industry
4.
Conservative business mind of PC vendors towards
hurrying to import newly launched models
5.
Volume based PC vendors vs. quality based
6.
Limitation of internet offers during initial stages
Telecom Operators
7.
Customer buying behavior while comparing PCs
model choices
Customers IT Knowledge
43
Lessons Learnt
S/N.
Lesson Practice
Outcome
1.
Targeting the population through specific
groups/segments
Better operations control
2.
Start operations in phases with a soft launch period
Effective process for testing
and fixing bugs
3.
Offering various PC brands as a choice for customers
•
•
4.
Learning from the experience of other similar initiatives Adding a great value towards
in other countries
limiting mistakes/risks
5.
Outsource the execution business to specialized units
•
•
Vendors Competition
Better customer offers
Better customer focus
Requires close monitoring
44
Information and Support Channels
• NPC webpage – ITA website www.ita.gov.om/npc
• NPC email account npc@ita.gov.om
• ITA Call Center: 800-77777.
• NPC approved outlets.
• NPC Kiosks in colleges.
45
Thank You
NPC
46

Sultanate of Oman Briefing

Transcription

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