manual - Verifone

Transcription

manual - Verifone

MANUAL
VeriFone VX510
Point Transaction Systems Oy
Vanha Nurmijärventie 62 D
FI-01670 Vantaa
www.point.fi
point@point.fi
Tel: 09 477 433 0
Fax: 09 436 24 90
Opening hours: Mon - Fri at 8 - 16
Sales:
Billing:
Order handling:
Supplies:
Customer service:
Service:
09 477 433 40
myynti@point.fi
09 477 433 42
laskutus@point.fi
09 477 433 43
tilaustenkasittely@point.fi
0600 01 02 03 (1,31 € / min )
mon - fr i: 8 - 19
sat: 9 - 14
asiakaspalvelu@point.fi
09 477 433 44
tarviketilaukset@point.fi
09 477 433 70
huolto@point.fi
© Point Transaction Systems Oy | All rights reserved | ver. 2.0
INDEX:
1. BEFORE USE
1.1 Important
1.2 Keypad
1.3 Using the menus
1.4 Letters and special characters
1.5 Switching the paper
1.6 Terminal structure
1.7 Technical data
1.8 Connecting the cables
1.9 Testing the connection
1.10 PA-DSS –Standard
4
4
5
5
6
7
7
8
8
9
2. DAILY USE
2.1 TRANSACTIONS
2.1.1 Chip card transaction
2.1.2 Swipe card transaction
2.1.3 Void
2.1.4 Manual entry
2.1.5 Receipt copy
2.1.6 Return
2.2 REPORTS AND BANK CONNECTION
2.2.1 Print batch
2.2.2 Monthly report
2.2.3 Journal
2.2.4 Send batch
2.2.5 Blacklist
2.2.6 Report explanations
2.3 AUTHORIZATION NOTIFICATIONS
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10
10
11
11
12
12
13
13
13
13
14
14
14
16
3. EXTERNAL PINPAD
3.1 Connecting the pinpad
3.2 Pinpad keypad
3.3 Pinpad transaction
18
19
20
4. SETTINGS
4.1 Terminal settings
4.2 Sending time
4.3 Cashier number
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22
22
4.4 Merchant info
4.5 Fixed IP-address
4.6 Floor limit
4.7 Date and time
4.8 Audit Log IP
22
23
23
23
23
5. PATU -KEYS
5.1 Key input
5.2 Clearing the keys
24
24
6. DOWNLOADS
6.1 Downloading the program
6.2 Downloading the parameters
25
25
7. SPECIAL FUNCTIONS
7.1 Cash receipt
7.2 Cash withdraw
7.3 Extra
7.4 VAT
7.5 Mandatory authorization
7.6 Preauthorization
7.7 Invoice
7.8 Multi cashier
26
27
28
28
29
29
29
30
8. TROUBLE SHOOTING
8.1 Notifications on the screen
8.2 Notifications on the receipt
8.3 Other exceptions
8.4 Service
31
31
32
33
1. BEFORE USE
1.1 Important
!
•
•
•
•
•
•
•
1.2
If these instructions are not followed and the terminal is
damaged it will void the warranty.
Protect the power cord and modem. If they are damaged they are not to be
used anymore.
The terminal needs to be placed firmly to a table. It can not be placed to a
direct sunlight, hot temperature, moist or dusty place.
The terminal is not waterproof or dustproof, and is intended for indoor use only.
Poor-quality paper can jam the printer and create excessive paper dust.
Disconnecting the power during a transaction may cause transaction data files
not yet stored in terminal memory to be lost.
Never use thinner, trichloroethylene, or ketone -based solvents – they may
cause deterioration of plastic or rubber parts. Do not spray cleaners or other
solutions directly onto the keypad or terminal display.
If the terminal is damaged it needs to be sent to service. Never try to fix the
terminal by yourself.
Keypad
4
1. BEFORE USE
1.3 Using the menus
You move in the menus by pressing LILA1 and LILA2 buttons. You make selections
by pressing F1 – F4 buttons. You accept selections by pressing Enter. You get to
previous menu by pressing Cancel and to the base by pressing Cancel several times.
1.4 Letters and special characters
You make letters and special characters by first pressing the number with the wanted character and then ALPHA button so many times that the character appears. You
can switch capital letters to lower case letters by pressing LILA3.
1=QZ.
2=ABC
3=DEF
4=GHI
5=JKL
6=MNO
7=PRS
8=TUV
9=WXY
0 = - space
* = ,‘“
#=!: ;@
5
1. BEFORE USE
1.5 Switching the paper
•
Press down on the button located on the right side of the terminal to unlatch
the paper roll cover, then lift the cover up and back. (image 1)
Remove any partial roll of paper in the printer tray. (image 2)
Hold the roll so the paper feeds from the bottom of the roll.
Drop the paper roll into the printer tray. (image 3)
Close the paper roll cover by gently pressing directly on the cover until it clicks
shut, allowing a small amount of paper past the glue residue to extend outside
the printer door. (image 4)
The terminal informs “Paper loaded, press Enter.” Press Enter.
•
•
•
•
•
1
2
3
4
6
1. BEFORE USE
1.6 Terminal structure
PAPER ROLL
COVER OPENING
BUTTON
PRINTER
LED -LIGHT
PAPER TEARING EDGE
SWIPE READER
F1 -F4
SCREEN
ALPHA
LILA1 - LILA4
NUMBER
BUTTONS
ENTER
CANCEL
CORRECTION
CHIP READER
1.7 Technical data
CPU: Memory: Display: Readers: Keypad: Connections: Printer: Security: Dimensions: Weight: 7
32-bit, ARM-processor.
6 Mb.
128 x 64 pixel graphical LCD display with backlight; supports
8 lines 21 characters.
Magnetic card reader and IC card reader, EMV certified.
12 alphanumeric keys, 8 functional keys and 4 ATM keys.
broadband.
Thermal printer with graphics, 18 lps, 24/32 columns. Paper width: 57 mm.
Visa PED certified.
209mm x 102mm x 72mm (L x W x H).
480 g.
1. BEFORE USE
1.8 Connecting the cables
•
•
•
•
•
Connect the Ethernet cord to the terminal.
Connect the power cord to the power pack.
Connect the terminal to the power supply when all the peripherals are
attached.
A green led is light next to the Ethernet cable.
Place the terminal firmly to a table.
Connect the power cord.
Broadband: 10baseT
1.9 Testing the connection
Press LILA1 and choose SEND BATCH.
The terminal takes a connection to the bank and if everything is correct it retrieves
the necessary files and the blacklist. After this it returns to the base. Now you are
ready to accept card transactions. If any problems should occur see page 32 for
more help.
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1. BEFORE USE
1.10 PA-DSS –Standard
The purpose of the PA-DSS –standard is to help software suppliers develop, according to the PCI-DSS requirements, payment solutions which do not save forbidden
card information such as the CVV2 or the PIN-code.
Companies must use solutions for card payment processing that are approved according to the PCI-DSS –standard.
For the latest version of the Point PA-DSS Implementation Guide, go to www.point.
fi/manuals
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2. DAILY USE
2.1 TRANSACTIONS
2.1.1 Chip card transaction
ENTER AMOUNT: Type in the amount, cents included and press Enter.
PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot chip facing up.
CREDIT / DEBIT: The customer selects the preferred payment method.
ENTER PIN: The customer enters their PIN-code and presses Enter.
(You can pass the PIN-code by pressing Enter. In this case the responsibility of the
transaction is yours)
The terminal prints out the receipts. The first one is for the merchant and the second
one for the customer.
If the PIN-code was entered the receipt does not have to be signed. The terminal will remind you to check the customer’s ID if the transaction exceeds 50,00 €
(depending on the card used). Check the ID and write the last 4 digits of the social
security number and whitch ID was checked to the receipt.
REMOVE CARD: Take the card off the reader. The card must be in the reader during
the whole transaction otherwise the transaction will be aborted.
2.1.2 Swipe card transaction
PLEASE INSERT OR SWIPE CARD: Swipe the card from the magnetic card reader.
CREDIT / DEBIT: Select the preferred payment method.
one for the customer. Ask the customer to sign the receipt.
The terminal will remind you to check the customer ID if the transaction exceeds
50,00 € (depending on the card used). Check the ID and write the last 4 digits of the
social security number and whitch ID was checked to the receipt.
10
2. DAILY USE
2.1.3 Void
You can only void a transaction that has not been sent to the bank.
Press MENU F1 and choose VOID.
ENTER RECEIPT NUMBER: The terminal suggests the last receipt number. Choose it
by pressing Enter or type in the preferred receipt number and press Enter.
PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card
from the magnetic card reader.
one for the customer. Ask the customer to sign the receipt if needed.
TRANSACTION NOT FOUND: The receipt number was incorrect or the transaction
has already been sent to the bank.
2.1.4 Manual entry
Press MENU F1 and choose MANUAL ENTRY.
ENTER CARD NUMBER: Enter the card number and press Enter.
ENTER EXPIRY DATE: Enter the expiry date and press Enter.
DEBIT /CREDIT: Choose the preferred payment method.
DIAL YES / NO: If you want the terminal to make an automatic authentication for the
transaction choose YES.
Manually entered transaction must be authenticated. If you pass the authentication
by choosing NO the terminal will ask for authentication code. Call to the authorization centre and ask for an authentication code. Type in the code given to you and
press Enter. You can pass this by typing 9999. In this case the responsibility of the
transaction is on the company. See the authorization centres contact information
on page 36.
The terminal will remind you to check the customer’s ID if the transaction exceeds
NOT ALLOWED: It is not allowed to manually enter transaction with the card used.
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2. DAILY USE
2.1.5 Receipt copy
Press MENU F1 and choose PRINT COPY from the menu.
RECEIPT NUMBER: The terminal suggests the last receipt number. Choose it by
pressing Enter or type the preferred receipt number and press Enter.
The terminal prints out a copy.
2.1.6 Return
You can use the return at any time. If you need to undo a transaction at the
same day use the VOID instead (page 10). It is not allowed to make a return for
a bank card.
Press MENU F1 and choose RETURN from the menu.
DEBIT / CREDIT: Select CREDIT.
(If you do not have the card, press F1. The terminal asks for the card number and
you can type it in. This is not allowed for all cards.)
The terminal will remind you to check the customer ID if the transaction exceeds
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2. DAILY USE
2.2 REPORTS AND BANK CONNECTION
2.2.1 Print batch
Press LILA1 and choose PRINT BATCH.
The terminal prints out a report of the current days transactions. It resets
automatically when the batch is sent to the bank.
2.2.2 Monthly report
The monthly report can also be used as a shift report. The terminal collects
transactions to the report until it is been reset.
How to print out the monthly report:
Press LILA1 and choose MONTHLY REPORT from the menu.
Choose again MONTHLY REPORT.
The terminal prints out the report.
How to reset the monthly report:
Press LILA1 and choose MONTHLY REPORT.
Choose RESET REPORT.
The terminal resets the report.
2.2.3 Journal
Press LILA1 and choose JOURNAL.
Enter Password: Press Enter.
The terminal prints out a journal of the transactions.
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2. DAILY USE
2.2.4 Send batch
The terminal sends the batch automatically if you have installed a sending time to
the settings. You can check this from the SETTINGS menu (page: 20). You can also
send the batch manually for example if the automatic batch sending has not
succeeded.
Press LILA1 and choose SEND BATCH.
The terminal prints out the report and takes a connection to the bank. It sends the
transactions to the bank, retrieves the necessary files: return report, EMV keys, AID
and BIN tables, and the blacklist. After this it returns to the base.
If batch sending is ok terminal prints out text “BATCH SENDING OK”. This text does
not appear if there is no transactions on the report. The merchant has the duty to
check that the accounting is correct with the report “LAHETYSERARAPORTTI” and
the return report “MAKSUPAATEPALAUTE”.
2.2.5 Blacklist
The terminal updates the blacklist automatically during the batch sending. You can
also download the blacklist manually if it is missing from the terminal.
Press LILA4 and choose DOWNLOAD.
Choose BLACKLIST and FULL / UPDATE, (FULL = download the whole black list,
UPDATE = download an update of the blacklist).
The terminal takes a connection to the bank and downloads the blacklist. It prints
out text: “KIELTOLUETTELO” and the amount of the cards on the list.
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2. DAILY USE
2.2.6 Report explanations
This is an example of
the report and the
information in it.
BATCH SENDING OK, the
batch sending is ok.
MAKSUPAATEPALAUTE,
information of the
previous batch
sending. This only
comes if it has been
formed at the bank. It
never comes on
weekends and bank
holidays or if the
terminal has not been
in use.
AID TABLE, BIN TABLE
and KEYS, these are
updated if the bank has
updated them.
KIELTOLUETTELO, this
shows the amount of
the cards on the black
list.
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2. DAILY USE
2.3 Authorization notifications
When a transaction is declined at the authorization centre a declining code is
printed on the receipt. This code tells you the reason why it has been declined.
The transaction is declined by a notification given by the bank or the credit card
company.
000-099 Accepted
000
Accepted
001
Check ID
002
Accepted for partial amount
003
Accepted (VIP)
005
Accepted, account type defined by the card donor
006
Accepted for partial amount, account type defined by the card donor
007
Accepted, chip update
100-199 Declined, card removal not needed
100
Declined
101
Card is no longer valid
102
Suspected card counterfeit
103
Cashier, call recipient
104
Limited card
105
Cashier, call recipients’ security department
106
Exceeds PIN-code attempts
107
Cashier, call the card donor
108
Cashier, check the card donors’ special terms, make a manual authorization
109
False payment recipients’ identifier
110
False amount
111
False card number
112
PIN-code required
113
Commission not accepted
114
False account type
115
Required action not supported
116
Not enough allowance
117
False PIN
118
Unknown card
119
Transaction is not allowed for card holder
120
Transaction is not allowed for payment terminal
121
Exceeds withdrawals floor limit
122
Security violation
123
Exceeds withdrawals time limit (too often)
124
Crown violation
125
Card is not valid yet
126
False PIN block
127
False PIN length
128
False PIN key synchronization
129
Suspected abuse
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2. DAILY USE
200-299 Declined, card removal needed
200
Declined
201
Card expired
202
Suspected card counterfeit
203
Cashier, contact the recipient
204
Limited card
205
Cashier, contact recipients’ security department
206
Exceeds PIN-code attempts
207
Special situation
208
Extinct card
209
Stolen card
210
Suspected abuse
300
306
307
400
Successful
Unsuccessful
unsuccessful, form fault
Declined. Accepted revocation of authorization, try again
900-999 System error, authorization not successful
902
False transaction
903
Do the transaction again
904
Form fault, try again
905
Unable to route the transaction to recipient
906
Temporary usage brake in the card donors system
907
No connection to the card donor
908
Unable to route the message
909
System error
910
Unable to connect to the card donor
911
Unable to connect to the card donor
912
Card donor not available
913
Dual transaction sending
914
The original transaction can not be traced
915
Control error, card donors’ system temporarily unavailable
916
MAC-error
917
MAC-synchronization error
918
Data transfer keys not available
919
Encryption keys’ synchronization error
920
Security program error, try again
921
Security program error, no transaction
922
Unknown message number
923
Transaction is being processed
930
Payment terminal error, date error
1Z3
0Y1
0Y3
1Z1
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Unable to connect to authorization centre, try again
Offline accepted, no authorization
Offline accepted, unsuccessful authorization
Offline declined
3. EXTERNAL PINPAD
You can connect a VX810 pinpad to a VX510 terminal.
3.1 Connecting the pinpad
Unplug the VX510 terminal from power. Connect the pinpad in place. Connect the
power back to the VX510 terminal.
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3. EXTERNAL PINPAD
3.2 Pinpad keypad
INSERT
CARD
1
2
3
4
5
6
7
8
9
*
0
#
CORR
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3. EXTERNAL PINPAD
3.3 Pinpad transaction
PLEASE INSERT OR SWIPE CARD: The customer inserts the card into the pinpad chip
slot chip facing up.
CREDIT / DEBIT: The customer selects the preferred payment method.
ENTER PIN: The customer enters their PIN-code and presses OK.
(You can pass the PIN-code by pressing OK on the pinpad. In this case the VX510 will
ask if you want to allow the pass. Choose YES. In this case the responsibility of the
transaction is yours.)
If the PIN-code was entered the receipt does not have to be signed. The terminal
will remind you to check the customer ID if the transaction exceeds 50,00 € (depending on the card used). Check the ID and write the last 4 digits of the social
VX810 pinpad can only be used for chip card transactions. Swipe card transactions
are always done with the VX510 terminal.
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4. SETTINGS
4.1 Terminal settings
The settings listed here are the ones that VX 510 terminal uses. Some of them are
explained more closely in the manual. The index number is informed in brackets.
Press LILA4 and choose EDIT.
BATCH TIME (4.9)
CASHIER NUMBER (4.5)
TCP/IP PARAMETERS (4.7)
FIXED IP
ACTIVE IP ADDRESS
DEFAULT GATEWAY
SUBNET MASK
DNS1 / DNS 2
CONNECTION TYPE
LANGUAGE
EXTRA AMOUNT (7.3)
CASH RECEIPT (7.1)
AUTH. MANDATORY (7.5)
TIME SETTINGS (4.9)
VAT (7.4)
PREAUTHORIZATION (7.6)
MULTICASHIER VER (7.8)
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Batch sending time
Cashier number
DHCP / FIXED IP
Active IP address
Default gateway
Subnet mask
Terminal does not use DNS addresses
TCP/IP SSL
(Finnish / Swedish / English)
Extra amount settings
YES / NO
YES / NO
Date and time
YES / NO
YES / NO
YES / NO
4. SETTINGS
4.2 Sending time
The terminal will send the batch automatically if you have set a sending time to the
setting. Sending time can be at any time. We recommend that the time is after the
closing time. Even hours are not recommended (e.g. 2100).
If you do not want to use the automatic sending time set it to be at 9999. Then you
must send the batch manually.
Go to the menu selection EDIT and choose SENDING TIME.
Type here the time you want to use by four numbers (e.g. 0315).
4.3 Cashier number
If you use more than one terminal it is important to use separate cashier numbers
on the terminals. The cashier number is printed on the receipts. This makes it
possible to know which transaction is made by which terminal.
Go to the menu selection EDIT and choose CASHIER NUMBER.
Type here the cashier number you want to use by three numbers (e.g. 001, 002,
003).
4.4 Merchant info
If you accept the cards of Luottokunta you must set the merchant info to the
terminal. In Finnish it is Toimialakoodi and you can find it from the contract you
have made with Luottokunta.
Go to the menu selection EDIT and choose MERCHANT INFO.
Type here the merchant info (toimialakoodi).
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4. SETTINGS
4.5 Fixed IP-address
If your network has fixed IP-addresses you have to define them to the terminal.
Go to the menu selection EDIT and choose TCP/IP PARAMETERS.
Choose FIXED IP.
ACTIVE IP ADDRESS =Active IP address
DEFAULT GATEWAY = Default gateway
SUBNET MASK = Subnet mask
DNS1 / DNS 2 = Terminal does not use DNS addresses
4.6 Floor limit
The floor limits can be changed if needed. You can find the correct floor limit from
the credit card companies’ contracts. The cards of Luottokunta are on the menu by
card types.
Go to the menu selection EDIT and choose FLOOR LIMIT.
Choose the card type you need to change and then choose CHANGE FLOOR LIMIT.
Type in the new floor limit and press Enter.
4.7 Date and time
Go to the menu selection EDIT and choose TIME SETTINGS.
Choose ADJUST CLOCK.
Choose the selection you want to change and then change the value. Press Enter.
4.8 Audit log IP
With the audit log IP-function, your payment terminal sends log information to a
desired IP-address. The terminal logs include error and update information etc. from
the payment terminal.
To input your desired IP-address, select the Settings icon from the screen and press
enter.
Go to the menu selection EDIT and choose TIME SETTINGS. and select Audit log IP.
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5. PATU -KEYS
5.1 Key input
See the instructions for making letters on page 5.
Press LILA4.
Go to menu selection KEY INPUT.
Choose KEY INPUT.
MERCHANT ID = Check that the last numbers on the ID are same as “KOHDISTIN /
KOHDISTUSTIETO” on the PATU keys. If the numbers do not match, the keys are not
the right ones to your terminal. Press Cancel. If the numbers match, press Enter.
KEK PART 1 = Type here the key part one (OSA 1). Press Enter.
KEK PART 2 = Type here the key part one (OSA 2). Press Enter.
KVV = Type here the KVV (AVAINTARKISTE). Press Enter.
GENX KEK = Type here the GENERATION NUMBER (AVAINSUKUPOLVI). Press Enter.
SUCCES KEYS = Keys are correctly input.
PARITY ERROR = You have typed the wrong key or made a typing error. Try again.
Notice! Merchant ID is the customer number of your bank. It is named differently by
different banks.
Osuuspankki/Nordea = Käyttäjätunnus, SP/AKTIA/Handelsbanken = Linjatunnus,
Ålandsbanken = Lähettäjätunnus, Sampo = Asiakastunnus
5.2 Clearing the keys
Notice! This is only done when there is an error in the bank connection. If you clear
the keys on the terminal they have to be cleared from the bank also.
Press LILA4.
Go to menu selection KEY INPUT.
Choose CLEAR ATK.
Choose YES.
24
6. DOWNLOADS
6.1 Downloading the program
First send the batch to the bank. Press LILA1 and choose SEND BATCH. After the
program download you have to download the parameters also.
Press LILA4.
Go to menu selection APPLICATION DOWNLO.
Choose APP + PARAMS.
The download starts. A dashed line appears on the screen. It changes to stars as the
download proceeds.
6.2 Downloading the parameters
Press LILA4.
Choose DOWNLOAD.
Choose FROM LOADPOINT.
Choose PHONE.
The download starts. A dashed line appears on the screen. It changes to stars as the
download proceeds. When the download is ready the terminal prints out
“SUCCESSFUL PARAMETERS DOWNLOAD”.
After the parameter download you have to send the batch. Press LILA1 and choose
SEND BATCH.
25
7.1 Cash receipt
Cash receipt has to be activated from the EDIT menu (page 20).
Making a cash receipt sale:
Press MENU F1.
Go to menu selection CASH RECEIPT.
Choose CASH RECEIPT SALE.
VAT %: Type in the VAT percent and press Enter.
The terminal prints out the receipts.
Voiding a cash receipt sale:
Press MENU F1.
Go to menu selection CASH RECEIPT.
Choose CASH RECEIPT VOID.
VAT %: Type in the VAT percent and press Enter.
26
7.2 Cash withdraw
Notice! It is only allowed to make a cash withdraw with a bank card. You have to
make a contract with your bank to make cash withdraws.
Press MENU F1.
Go to menu selection CASH WITHDRAW.
VISA/PANKKI: Choose PANKKI.
If the PIN-code was entered the receipt does not have to be signed. The terminal
will remind you to check the customer ID if the transaction exceeds 50,00 € (depending on the card used). Check the ID and write the last 4 digits of the social
27
7.3 Extra
Extra has to be activated from the EDIT menu.
Options:
NO = Extra is not in use.
ONLY BEFORE = Extra amount is given during the transaction.
ONLY AFTER = Extra line is printed on the receipt and it is entered afterwards to the
terminal.
UNRESTRICTED = The terminal asks for extra during the transaction and also prints
an extra line to the receipt.
Notice! If the card in use is a chip card you can only give the extra during the
transaction.
Entering the extra amount afterwards:
Press MENU F1.
Go to a menu selection EXTRA AMOUNT.
ENTER RECEIPT NUMBER: Enter the correct receipt number and press Enter.
EXTRA: Type in the extra amount, cents included and press Enter.
The terminal prints out a receipt.
7.4 VAT
VAT has to be activated from the EDIT menu.
During the transaction the terminal will ask for a VAT percent, type here the correct
VAT percent. The percent is calculated on the receipt.
28
7.5 Mandatory authorization
Mandatory authorization has to be activated from the EDIT menu.
When using the mandatory authorization the terminal makes an authorization for
all the transactions.
7.6 Preauthorization
Preauthorization has to be activated from the EDIT menu.
Press MENU F1.
Go to a menu section PREAUTHORIZATION.
ENTER AMOUNT: Press Enter.
DEBIT/CREDIT: Select the preferred payment method.
The terminal makes a one euro authorization and prints out the receipts. This can be
used to make sure the card is valid.
7.7 Invoice
Making an invoice:
Press MENU F1.
Go to a menu selection INVOICE.
Choose INVOICE.
Voiding an invoice:
Press MENU F1.
Go to a menu selection INVOICE.
Choose VOID INVOICE.
29
7.8 Multi cashier
Multi cashier has to be activated from the EDIT menu.
When you use multi cashier the terminal asks for CASHIER NUMBER. You can enter
here any value from between 1 – 99. This is printed on the receipt. You can use the
multi cashier version for example in a restaurant to separate servers.
30
8. TROUBLE SHOOTING
8.1 Notifications on the screen
BLACKLIST MISSING = The blacklist is missing from the terminal. See instructions for
downloading it on pg 13.
USE MAG CARD = The terminal can not read the chip. Use the magnetic stripe
reader.
USE CHIP = The card in use has a chip. Use the chip card reader.
PIN LOCKED = The pin code of the card in use has been locked. It can be unlocked
by contacting the card donor or by using the card on an atm.
APPLICATION LOCKED = The application on the card is locked. The card holder has
to contact the card donor.
JÄSENLIIKENUMERO PUUTTUU = The card is not included in the terminals card
selection. It can not be used.
SERVICE NOT ALLOWED FOR THIS CARD PRODUCT = The card in use is not included
in the terminals card selection. It can not be used.
DOWNLOAD NEEDED = You need to download the program to the terminal. Contact
the customer service.
8.2 Notifications on the receipt
CONNECTION ERROR = There is a problem with the connection. See instructions on
pg 33.
BATCH SENDING ERROR = There is a problem with the connection. See instructions
on pg 33.
“SIIRTOAVAIN EI OLE VOIMASSA” = The PATU-keys are no longer valid. See
instructions on pg 24.
”KÄYTTÖAVAIN EI OLE VOIMASSA” = You need to clear the PATU-keys. See
instructions on pg 24.
”TARKISTE EI TÄSMÄÄ” = There is an error with the PATU-information. Contact the
bank.
31
8. TROUBLE SHOOTING
“PATU-KÄYTTÄJÄ LUKITTU” = The bank has locked the user id. Contact the bank to
open it.
“PYYTÄMÄÄNNE AINEISTOA EI OLE” = The bank does not have information of the
previous batch sending ready.
“TAPAHTUMATIEDOSTO PUUTTU” = The bank does not have information of the
previous batch sending ready.
“ERROR FILE NOT EXISTENT” = The bank does not have information of the previous
batch sending ready.
“OTA YHTEYS NEUVONTAAN” = Contact the bank.
“KERTA AVAIN ON KÄYTETTY” = The batch sequential number has been used.
Change the batch sequential number by adding one number at the Edit menu.
“LÄHETYS HYLÄTTY AINEISTO VIRHEELLISTÄ” = The bank has rejected the batch.
Contact the bank.
8.3 Other exceptions
CONNECTION PROBLEM = Switch off and on the terminal and try again. If this does
not help switch off and on the ADSL modem and try again. Check from your
service provider that the Internet connection is working.
TERMINAL DOES NOT READ CARDS = Switch off and on the terminal and try again.
The reader can be busty. Clean the reader and try again.
POWER IS OFF = Check the cables.
32
8. TROUBLE SHOOTING
8.4 Service
Do not, under any circumstance, attempt to disassemble the terminal. Perform only
those adjustments or repairs specified in this guide.
If the terminal needs to be sent to service, do the following.
Pack the terminal firmly.
Attach a description of the problem and your contact information with the terminal.
And a notification if there are transactions in the terminal.
You do not have to send the cables with the terminal unless you want them tested
too.
Send the terminal by post. Postage is always paid by the sender.
Service address is:
Point Transaction Systems Oy / Service
Vanha Nurmijärventie 62 D 01670 Vantaa
33
- the leading provider of electronic retail payment solutions
in Finland and Estonia.
We help retailers achieve more effective goods and services sales
through state-of-the art, secure, on-site payment solutions. We
import VeriFone, Banksys and PAX terminals and pinpads. All
our products and services have been sertified by the needed
security standards. (PCI-PED, PCI-DSS).
VeriFone VX510 terminal impresses you with its compact form
and usability skills. This terminal comes with both telephone and
broadband capability as a standard. Using the terminal via
broadband the authorization takes only 3 seconds. Usage of the
terminal is extremely simple due to the backlight screen and
ergonomic keypad. It is easy to use the VX510 terminal with both
swipe and chip cards due to the terminals compact form. The
design of the terminal also makes sure the terminal does not take
a lot of space. It is easy for the customer to enter their pin code to
the terminals keypad or as an alternative it is also possible to add
an external pinpad VX810 to the VX510 terminal.
Vanha Nurmijärventie 62 D 01670 Vantaa | tel. 09 477 433 0 | fax. 09 436 2490 | www.point.fi

manual - Verifone

Transcription

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