Navy e-Learning Content Hosting Orientation
Transcription
Navy e-Learning Content Hosting Orientation
Navy e-Learning Content Hosting Orientation October 14, 2010 Purpose To provide content Sponsors and Developers with a high-level introduction to Navy e-Learning (NeL) and the Content Hosting process, specifically: How the NeL team processes content submissions How to access NeL environments Tools available for use Avenues of communication For your use, a number of NeL, ILE, and other Navy websites and documents are referenced throughout this document that provide important information for your use and understanding when developing content that is intended to be hosted on NeL Information contained within this orientation is designed as a ‘quick-view’ of the content hosting process and is presented in-depth on the NeL Support Site https://ile-help.nko.navy.mil 2 Contents Introduction Content Hosting Process Communications NeL Environments/Access Closing Contents of this document are provided in a sequence to assist in identifying each phase of the content hosting process At any time you can jump ahead in the orientation. Navigation links are available in the upper-right hand corner of each slide Introduction (slides 4 - 10) Navy e-Learning Introduction: ILE, NeL, or NKO, Acronyms, Roles , and Responsibilities Content Hosting Process (slides 11 - 25) General Information, CFS, Test Track, Deliverables Phased Delivery Approach Communications (slides 26 - 30) Contacts and Support, Status Updates and Reporting, FAQ’s NeL Environments and Access (slides 31 - 35) CFS (Sponsor and Developer), Test Track, GCAT, LCMS Closing (slides 36 – 42) Other Links, Back-up Slides 3 Introduction - NeL at a Glance Introduction Content Hosting Process Communications NeL Environments/Access Closing NeL provides a training production environment for the administration, documentation, tracking, and reporting of Navy training programs Classroom and online events e-Learning programs Training content development and delivery NeL catalog contains more than 5,000 courses and supports Navy "A" and "C" schools with content and learning management services Individual learning opportunities available 24/7, to Active Duty and Reserve military, Department of the Navy civilians, contractors, dependents and retirees, as well as authorized guests A training continuum consisting of professional development, general military training (GMT), professional military education, and refresher training NeL delivers content to users in four distinct environments NIPR (unclassified – ashore and afloat) SIPR (classified – ashore and afloat) NeL also records course usage and completions, and passes this information to NTMPS for logging into a Sailor’s Electronic Training Jacket (ETJ) 4 NKO, ILE, or NeL Introduction Content Hosting Process Communications NeL Environments/Access Closing Navy Knowledge Online (NKO) is a portal used to provide access to information and resources such as career management, personal development, leadership, learning, references and more Integrated Learning Environment (ILE) - a strategic initiative to enable the Navy to meet specific Sea Warrior goals through knowledge-based training Provides information and guidance to government and contractor personnel who develop Navy training and performance support tools NKO is the portal for NeL, NKO is simply how you access NeL Navy e-Learning (NeL) - launches, tracks, and manages more than 5,000 e-Learning courses, at no cost to the user, for approximately 1.2 million active-duty Sailors, Marines, Department of the Navy civilians, Reservists, retirees, family members and contractors. Navy e-Learning provides users the ability to: Search education, training and professional development references and links Search the NeL catalog by identifying skills or occupations of interest Identify personal skills they want to improve, assess their level of proficiency, track improvements and identify courses aimed at developing their selected skills 5 Introduction Content Hosting Process Communications NeL Environments/Access Closing Acronyms Listed below are commonly used acronyms in Navy e-Learning Acronym Definition Acronym Definition ADL Advanced Distributed Learning NeL Navy e-Learning CAC Common Access Card NETC Naval Education and Training Center CFS Content Forecasting Service NETPDTC CM Content Management NIPR Naval Education and Training Professional Development and Technology Center Non-classified Internet Protocol Router DEERS Developer Defense Eligibility Enrollment System Content Developer NKO NTMPS Navy Knowledge Online Navy Training Management and Planning System DOD Department of Defense OS Operating System DON Department of Navy PC Personal Computer DODIA Department of Defense Information Assurance PROD Production FAQ's Frequently Asked Questions SCORM Sharable Content Object Reference Model GCAT Government Content Acceptance Testing SIPR Secure Internet Protocol Router ILE Integrated Learning Environment SOW Statement of Work LCMS Learning Content Management System Sponsor Sponsor of Content Being Developed LMS Learning Management System TS Technical Support MAC Macintosh Computer 508 Section 508 of the Amendment to the Rehabilitation Act of 1973 MSGID Message Identification Number 6 Roles and Responsibilities Introduction Content Hosting Process Communications NeL Environments/Access Closing Four main roles are involved in the process of hosting content on NeL: NeL Content Management, Content Sponsor, Content Developer, and NeL Content Technical Support NeL Content Management Responsibilities Communicate with contracting representative for SOW review to include NeL requirements, content functionality, and content deliverables Provide orientation on NeL content hosting process Determine content priority Provide Support Site guidance Provide guidance for CFS and Test Track account and access Assign content to Technical Support Provide release notifications of content stage Provide continued customer service and general Q&A 7 Roles and Responsibilities (con’t) Introduction Content Hosting Process Communications NeL Environments/Access Closing Content Sponsor Responsibilities Main contact for content under development Communicate with external content Developers and ensure they have a CAC Communicate with NeL Content Management team Review and understand Content Hosting Orientation Review and understand Support Site layout and contents Obtain CFS account and assign Developers access as required Submit CFS Content Announcement form Obtain Test Track account for verification of course functionality during course development Submit CFS Content Submission form Obtain GCAT account for content testing Complete GCAT Content Testing Checklist Submit GCAT Content Testing Checklist NOTE: Content Sponsors are responsible for proper content functionality to include spelling, grammar, subject matter correctness, course advancement and completion, and scoring 8 Roles and Responsibilities (con’t) Introduction Content Hosting Process Communications NeL Environments/Access Closing Content Developer Responsibilities Work with Sponsor for content development Obtain CFS account as required Assist Sponsor with CFS Content Announcement form Request Test Track account Load content onto Test Track, ensure proper functionality of content Update content as required Notify sponsor to release content from TT to GCAT for testing Assist Sponsor with CFS Content Submission form Troubleshoot content issues Work with TS as required on content issues 9 Roles and Responsibilities (con’t) Introduction Content Hosting Process Communications NeL Environments/Access Closing NeL Content Technical Support Responsibilities Communicate with Sponsor when assigned content Verify CFS Content Announcement form for required data Provide technical support to Sponsor and Developer for content in Test Track Verify CFS Content Submission form for required data Load content to GCAT environment Provide technical support to Sponsor and Developer for content in GCAT Receive and review GCAT checklist from Sponsor, verify course access and completion transcript data Notify CM of returned/delayed content Update Content Status Database (CSDB) Load content in Production environment 10 Content Hosting General Information Introduction Content Hosting Process Communications NeL Environments/Access Closing NeL provides standards, specifications, guidance, best practices, and lessons learned for designing and developing NeL compliant content This section provides brief overviews of following subject areas: Naming Convention Content Priority Content Processing Status Codes Content Classifications Content Forecasting Service Test Track Phased Delivery Approach At anytime during the Content Hosting Process when NeL is processing content (i.e., GCAT Testing or Hosting to Production environment) and a change to content is required by the Sponsor or Developer, the applicable content will be brought out of the current state and returned to the Sponsor for further action 11 Naming Convention Introduction Content Hosting Process Communications NeL Environments/Access Closing NeL does not impose a strict naming convention for the course title, however course code identifiers are enforced for consistency in the LMS: Course Title – LMS Catalog Item Name Course Title – maximum character count: 255 (includes characters and spaces) No version in title (V1.0, Rev 2.0, etc.) Intuitive title naming for contents of course Please do not use all uppercase lettering Course Code – LMS Catalog Item Code Course Code – maximum character count: 43 (includes characters and spaces) Version in code (V1.0, Rev 2.0, etc.) AAAA-BBBBBB-CCCCCC –Vx.x (should use valid course as final example) AAAA – identifies the Sponsoring Activity; is always listed first in course code BBBBBB & CCCCCC – identifies content type, name, and/or module number Vx.x – identifies version or revision Examples: CSCS-STGA-0200.V2, CNE-EPOC-WBS-3.1-0001 12 Introduction Content Hosting Process Communications NeL Environments/Access Closing Content Priorities Processing priorities are prescribed by Navy directives Priority Name Priority Level Priority Description DOD/DON Mandatory 1 Training content that may be required for the Total Force and usually verified by OPNAV or higher directives; Including General Military Training (GMT) Learning Center 2 Content funded by a Center and targeted towards schoolhouse or “A” School training, usually delivered in large amounts and requires more support and planning at NETPDTC SYSCOM 3 Content that is submitted by a Systems Command for hosting that was not funded by NETC and not developed for or by a Learning Center ORG 4 Content coming from other Navy Organizations or institutions (e.g. Navy War College, BUMED, Navy Reserves, etc) Other 5 All other content not falling under one of the above categories (e.g. Legacy content) 13 Content Processing Status Codes Introduction Content Hosting Process Communications NeL Environments/Access Closing Content processing status codes are provided in content status update emails and show/display/tell current content status Status Category Codes Status Definitions Announced Content has been announced and is expected to be hosted, but has not been officially submitted by the Government Sponsor. Content has been submitted by Government Sponsor. Submission may be accomplished via FTP or through mail system. Content has been received and is in queue for testing. Submitted Received NeL Review Returned Sponsor Review Approved On Hold Hosted Hosted - A School Hosted - Non Standard Retired Content is currently being tested in GCAT by the NeL CA/LM Team. Content did not pass testing and was returned to the Government Sponsor for technical revisions. Content has passed NeL review and is in GCAT pending Government Sponsor approval. Content passed Government Sponsor Review and is in queue to the hosted or placed on hold. Content has been imported into the catalog and moved to production, but the Government Sponsor has requested not to activate the Content at this time. Content is hosted on NeL and meets applicable guidelines. Content is active, but not visible to all. This is a special status for all "A" School hosted content. Content progress is not tracked using SCORM or AICC and/or may be accessed via a link from another site (NKO, etc) Content was previously hosted on NeL, but was removed or replaced by an updated version. 14 Content Classifications Introduction Content Hosting Process Communications NeL Environments/Access Closing NeL hosts content in respective environments based on content classification requirements as provided by Sponsor Sponsoring Activities must work with their local Classification Authority to determine content classification All content must have appropriate classification markings and must follow all applicable Department of Navy instructions NETCINST 5510.1 series; SECNAVINST 5510.36 and 5510.30 series; OPNAVINST 5513.1 series The latest Naval instructions may be found at: NETCINST – https://www.netc.navy.mil Click on Instructions, then on NETC FOIA Reading Room, then NETC Instructions SECNAVINST – http://doni.daps.dla.mil/SECNAV.aspx Click on 05000 General Management Security and Safety Services, then on 05-500 Security Services OPNAVINST – http://doni.daps.dla.mil/OPNAV.aspx Click on 05000 General Management Security and Safety Services, then on 05-500 Security Services 15 Content Forecasting Service (CFS) Introduction Content Hosting Process Communications NeL Environments/Access Closing Provides NeL staff information on content that is being developed for hosting on NeL Sponsor responsibility to complete and submit as soon as requirement is known Provides two main capabilities: Content Announcements Developed by Sponsor to notify NeL of content hosting requirement Provides NeL capability to forecast workload requirements Provides NeL environment delivery and user availability requirements (Shore, Afloat, etc.) Content Submissions Developed jointly by Sponsor and Developer to notify NeL of content delivery Minimum of 30 days wait time from content announcement 16 Test Track Introduction Content Hosting Process Communications NeL Environments/Access Closing Test Track will be used on two occasions: Early during initial content design and development Allows testing of structure, outline, and flow of courseware to ensure that it conforms to SCORM specifications Ensures course will flow and function in the manner intended by Sponsor After all development efforts have been completed Ensures content passes all validation testing Generates required course_metadata.xml file Developers and Sponsors may reload content as many times as necessary during development NeL recommends re-testing any time major design or functionality changes occur IMPORTANT: Test Track Clean-up Process NeL Test Track automatically purges content 90 days after last accessed date Users are to remove their courseware from the system within 60 days of content hosting Data IS NOT recoverable after it has been purged 17 Deliverables Introduction Content Hosting Process Communications NeL Environments/Access Closing There are a number of deliverables required by sponsors for hosting content on NeL. Below is a general overview of required deliverables : Content SOW review sheets PIF/ZIP Content Package ADL Test Suite Logs Test Track Files 508 Accessibility Logs Assessment Answer Key(s) GCAT Testing Checklists NOTE: All deliverables are explained in detail on the NeL support site 18 Phased Delivery Approach Introduction Content Hosting Process Communications NeL Environments/Access Closing A phased delivery approach allows a visual understanding of content hosting process Phase I Phase II Phase III Phase IV Phase V Contracting and Initial Contact Content Forecasting Service - Development & Design Begins Content Validation & Testing Sponsor Review (GCAT Testing) Post-GCAT Review & Hosting 19 Phase I: Contracting and Initial Contact Introduction Content Hosting Process Communications NeL Environments/Access Closing For Naval Education Training Command (NETC) sponsored content, NeL works closely with contracting office to ensure SOW contains complete list of deliverables and reference information pertaining to hosting content on NeL NeL is available upon request, to assist all other sponsored contracting offices NeL makes initial contact with Sponsor regarding contract SOW NeL provides review and approval of SOW contents and required deliverables 20 Phase II: Content Forecasting Service Introduction Content Hosting Process Communications NeL Environments/Access Closing NeL provides Content Sponsor orientation of NeL Support Site CFS account requested by Sponsor (Sponsor can allow Developer access to CFS to assist. If so, Developer must request an account) CFS Account(s) are created (Sponsor account must exist before Developer can be granted access) Sponsor completes CFS Content Announcement Form (Developer assists as required) Initial Design & Development processes begin. 21 Phase III: Content Validation & Testing Introduction Content Hosting Process Communications NeL Environments/Access Closing Test Track accounts requested by Sponsor and Developer Sponsor and Developer test prototype in Test Track to ensure design approach/architecture meets SOW objectives – development continues Developer tests final version (Test Track, ADL Test Suite, Section 508, etc.) and generates all required deliverables Sponsor completes CFS Content Submission form (Developer assists as required, providing deliverables to Sponsor & NeL) NeL verifies Content Submission form (to include all required deliverables) NeL receives content from Test Track or other delivery method NeL performs Pre-GCAT Review. If all checks pass and all deliverables are present, content is readied for Sponsor Review (GCAT). Otherwise, content is returned 22 Phase IV: Sponsor Review (GCAT Testing) Introduction Content Hosting Process Communications NeL Environments/Access Closing Sponsor requests GCAT account NeL establishes GCAT account Sponsor tests content for full functionality (pass and fail as appropriate, proper scoring, correct spelling and grammar, correct course layout, correct course completion) and subject matter If problems are detected, Sponsor works with Developer to correct discrepancies. Depending on nature of error and the complexity of the solution, content may have to return to Phase III for Test Track validation and re-generation of deliverables Sponsor completes GCAT Testing checklist and submits to NeL 23 Introduction Content Hosting Process Communications NeL Environments/Access Closing Phase V: Post-GCAT Review and Hosting NeL reviews completed GCAT Checklist as part of Post-GCAT Review to verify: ü course enrollments ü course failures and completions (content MUST be tested to ensure content fails and passes as expected) ü Proper roll-up and the awarding of a Certificate of Completion where required NeL loads content to production environment for release NeL updates the “What’s New” page on NeL site home page NeL provides final (Hosted) Sponsor Notification Report (SNR) to the Sponsor via email Content enters Life-cycle Maintenance phase (this is a Sponsor-managed phase) 24 Content Processing Stages w/ Phases Overlapped 25 Communications Introduction Content Hosting Process Communications NeL Environments/Access Closing Contact is established with Sponsor and Developers as early as possible in the content hosting process As inquiries are received, they are reviewed and answered via email or telephone call. Routinely, questions may be answered by directing requestor to correct area on the NeL Support Site for answers or guides Support email boxes are constantly monitored so inquiries or questions submitted are answered in a timely fashion by the appropriate team member NOTE: The Content Administration Team is broken down into two main areas: 1) NIPRNet Ashore content 2) NIPRNet Afloat and SIPRNet content Separate Contacts and Support pages follow for each area 26 Contacts and Support - NIPR Introduction Content Hosting Process Communications NeL Environments/Access Closing Sponsor and Developer Contacts NIPR content hosting questions: NIPR Email – ile.support@navy.mil Fleet User Contacts For routine NeL questions: Enterprise Customer Support Center (NeL Helpdesk) – Toll Free: 1-877253-7122, Option 2, then Option 1; Commercial: 850-452-1001 Option 1, then Option 1; DSN: 922-1001 Option 1, then Option 1 General questions to: netc.helpdesk@navy.mil NeL Support – https://ile-help.nko.navy.mil FAQ’s Websites, reference websites, ADL Course troubleshooting, issue resolution Mailing Address (Unclassified Content ONLY) Navy e-Learning Content Team ATTN: Content Management NETPDTC/CSC BLDG 839 RM 115 6490 Saufley Field Road Pensacola, FL 32509‐5239 27 Contacts and Support - SIPR Introduction Content Hosting Process Communications NeL Environments/Access Closing Sponsor and Developer Contacts SIPR content hosting questions: SIRP Email – ile_support@cnet.navy.smil.mil For routine content hosting questions: NIPR Email – ile.support@navy.mil Fleet User Contacts For routine NeL questions: Enterprise Customer Support Center (NeL Helpdesk) – Toll Free: 1-877253-7122, Option 2, then Option 1; Commercial: 850-452-1001 Option 1, then Option 1; DSN: 922-1001 Option 1, then Option 1 General questions to: netc.helpdesk@navy.mil NeL Support – https://s-ile-help.nko.navy.smil.mil FAQ’s Websites, reference websites, ADL Course troubleshooting, issue resolution Mailing Address (Classified or Marked Content) DEPARTMENT OF THE NAVY Commanding Officer NETPDTC CODE N8323 6490 SAUFLEY FIELD RD PENSACOLA, FL 32509-5234 OFFICIAL BUSINESS The inside package will have: ATTN: NETPDTC NeL Team 28 Status Updates & Reporting Introduction Content Hosting Process Communications NeL Environments/Access Closing Content status update emails are provided to Sponsors as content changes status Identified with subject line: MSGID-xxxx NeL Sponsor Notification Report for <center> LC <location> Weekly status reports are provided to Sponsors in order to keep abreast of current content status phase. Once content is hosted, it will be listed for one additional reporting cycle and then removed from a reporting status Monthly Content Status Update reports are provided to Sponsors 29 FAQ’s Introduction Content Hosting Process Communications NeL Environments/Access Closing Frequently Asked Questions (FAQ’S) are provided by NeL based on questions and inquiries from users Responses to FAQ’s are designed to provide users guidance on NeL, whether as a user taking a course, or a Sponsor/Developer requesting information on content hosting FAQ’s are available from: NKO: www.nko.navy.mil, click on the Learning tab; under Navy e-Learning Troubleshooting & FAQ, click on Navy e-Learning FAQ link Navy e-Learning account, from My e-Learning tab, under Get Started, click on FAQs 30 Introduction Content Hosting Process Communications NeL Environments/Access Closing Navy e-Learning Environments and Access A number of user/test accounts are required for Sponsors and Developers throughout the content hosting process Not all accounts are required in the beginning phases of content hosting, specific accounts shall be requested when work is to begin in each applicable phase NeL sites are Common Access Card (CAC) enabled, Sponsors are responsible to ensure users have a CAC prior to requesting accounts NeL does not provide CAC sponsorship, more information about obtaining a CAC is found on the NeL Support Site Persons not working on government computers may be required to obtain CAC readers Provided by Sponsor if required 31 Accounts - CFS Introduction Content Hosting Process Communications NeL Environments/Access Closing Content Forecasting Service (CFS) Content Sponsor Required account for Sponsor Request available at https://ile-deers.nko.navy.mil, click on Request tab/link, then OK button on DoD Consent Banner; select CFS Account tab Allows sponsor to delegate privilege to Developer(s) Sponsors must have an active CFS account for Developer to request access Access is granted for 1 year; renewal requests are required Access available from selection screen when logging into NeL Upon logging in to NeL a Chooser page is provided with user guides and the CFS tab/link Content Forecasting Service (CFS) Content Developer Required for Developer as directed by Sponsor Request available at https://ile-deers.nko.navy.mil, click on Request tab/link, then OK button on DoD Consent Banner; select CFS Account tab Allows the Developer to update content announcement/submission forms; CS must be in CFS prior to DEV receiving access Access is granted for 1 year; renewal requests are required Access available from selection screen when logging into NeL Upon logging in to NeL a Chooser page is provided with user guides and the CFS tab/link 32 Accounts – Test Track Introduction Content Hosting Process Communications NeL Environments/Access Closing Test Track General (NIPR & SIPR) Required account for Sponsor Required account for Developer Access is granted for 6 months; renewal requests are required Course(s) may be shared among users Courses are required to be functionally tested in Test Track prior to ANY content submission Test Track - NIPR Specific Request available at https://testtrack.nko.navy.mil Access available at same address Request available at https://testtrack.nko.navy.mil Access is CAC enabled Accounts are normally established on same business day Test Track - SIPR Specific Request available at https://s-ile-help.nko.navy.smil.mil Access available by selection screen when logging into NeL Accounts are normally established within 3 business days 33 Introduction Content Hosting Process Communications NeL Environments/Access Closing Accounts – GCAT GCAT General (NIPR & SIPR) Required account for Sponsors Accounts are established by course need, not by Sponsor approval Accounts are established within three business days Access available from selection screen when logging into NeL Access is granted for 1 year; renewal requests are required Required for full content testing and Sponsor sign-off GCAT- NIPR Specific Request available at https://iledeers.nko.navy.mil, click on Request tab/link, then OK button on DoD Consent Banner; select GCAT Account tab Access is CAC enabled GCAT - SIPR Specific Request available at https://s-iledeers.nko.navy.smil.mil, click on Request tab/link, then OK button on DoD Consent Banner; select GCAT Account tab 34 Accounts - LCMS Introduction Content Hosting Process Communications NeL Environments/Access Closing LCMS Content Authoring (Developer and Reviewer roles) Account only required for LCMS Developer/Sponsor updating/reviewing content on current LCMS platform Request available at https://ile-deers.nko.navy.mil, click on Request tab/link then on the OK button on the DoD Consent Banner; select the Content Developer/Reviewer Account tab Request is sent to Center Approver for approval Access available at https://ile-lcms-dev.nko.navy.mil/devlcms1/ Access is CAC enabled and ALSO requires username and password Available for centers updating LCMS content, may also be used for general content review 35 Other Useful Links Introduction Content Hosting Process Communications NeL Environments/Access Closing Navy Knowledge Online www.nko.navy.mil Sea Warrior portal https://portal.peoeis.navy.mil Rustici www.scorm.com Disclaimer: The Rustici hyperlink above does not constitute endorsement by the U.S. Navy of this Web site or the information, products or services contained therein. Naval Education and Training Command portal https://www.netc.navy.mil ADL Test Suite http://www.adlnet.gov Navy Training Management and Planning System (NTMPS) Request an account for course completion reports www.ntmps.navy.mil 36 Introduction Content Hosting Process Communications NeL Environments/Access Closing Closing In closing, we suggest you print a copy of this page as it contains links to our sites and account request information that you’ll need for your content hosting experience NeL Support Site: https://ile-help.nko.navy.mil Email support: ile.support@navy.mil Account request forms CFS, GCAT or LCMS accounts - https://ile-deers.nko.navy.mil Test Track accounts – https://testtrack.nko.navy.mil CD/DVD submission addresses: NIPR SIPR Navy e-Learning Content Team DEPARTMENT OF THE NAVY ATTN: Content Management COMMANDING OFFICER NETPDTC/CSC BLDG 839 RM 115 NETPDTC Code N8323 6490 Saufley Field Road 6490 Saufley Field Road Pensacola, FL 32509‐5239 Pensacola, FL, 32509-5239 OFFICIAL BUSINESS The inside package will have: ATTN: NeL NETPDTC Team 37 Back-up Slides 38 CFS Account Process Introduction Content Hosting Process Communications NeL Environments/Access Closing 39 Test Track Account Process Introduction Content Hosting Process Communications NeL Environments/Access Closing 40 GCAT Account Process Introduction Content Hosting Process Communications NeL Environments/Access Closing 41 LCMS Account Process Introduction Content Hosting Process Communications NeL Environments/Access Closing 42