SPI Company Presentation_July

Transcription

FROM LANDING TO TAKE-OFF: WE CARE!
COMPANY PRESENTATION
AGENDA
1.
2.
3.
4.
2
This is Swissport
Our Service Offerings
The Hub Concept
Global and Regional Presence
June 2013
Swissport International Ltd.
1. THIS IS SWISSPORT
3
June 2013
WHAT WE DO
THE COMPANY
Swissport International is the leading global
airport and aviation service provider in terms
of quality, reliability, customer dedication,
growth, innovation and network coverage.
We offer a comprehensive range of products
at optimum value for money, and achieve an
attractive return on investment for all the
parties involved.
We are able to provide an ‘all-inclusive
service package’ as well as to manage new
integrated collaboration models
(outsourcing).
4
June 2013
WHAT WE DO: THE PROFILE
Key Figures *
Revenue (not normalised)
CHF: 1.9 billion
Countries
38
Employees
> 40,000
Flights handled (mov.)
> 2.8 million
Cargo handled (tonnes)
> 3.5 million
Warehouses
> 100
Airports served
> 190
Customer Airlines
> 650
Passenger handled (dep.)
> 118 million
* as of December 2012
5
June 2013
ORGANISATION: THE MANAGEMENT TEAM
6
June 2013
WHAT WE AIM FOR: OUR MISSION
To provide the aviation industry with consistent and tailormade solutions around the globe, for a better customer
experience.
We also aim for:
• Consolidate and strenghten our number-one position
• Achieve profitable growth
• Progess in key areas such as quality and reliability
• Further develop and implement the Swissport Formula
7
June 2013
HOW WE DO IT: OUR VALUES
• We focus on innovation and human
resources development
• We are guided by the principles of
sustainability and compliance.
• We live by The Three ‘P’s:
PEOPLE
PROFESSIONALISM
PARTNERSHIP
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June 2013
HOW WE DO IT: OUR VALUES
PEOPLE
• We show respect towards our people and their values; we do not
compromise on safety and work with enthusiasm and enjoyment.
PROFESSIONALISM
• We are pioneers; working constantly on achieving sustainable
results, we creatively explore new options and improved
solutions.
PARTNERSHIP
• Continually striving to exceed the expectations of our clients and
our commitments, we deliver excellent service; in any place at
any time.
9
June 2013
HOW WE DO IT: CERTIFICATIONS
ISAGO
Zurich, 5th July, 2011 – Swissport
International, the world’s leading
provider of ground services to the
aviation sector, has been
awarded the IATA Safety Audit for
Ground Operations (ISAGO)
certificate for its Corporate
Headquarters and Zurich station,
and is now listed on the ISAGO
Registry.
10
June 2013
CARGO 2000
Zurich, 8th February, 2007 –
Swissport, the leading global
aviation services provider, has
been awarded the certification
as a fully-compliant Cargo
2000 company. This landmark
certification underlines
Swissport’s active endeavours
to fully comply with all agreed
industry standards.
HOW WE DO IT: AWARDS
These values result in steady growth and an industry-wide
acknowledgement of our achievements:
Ground Handling of
the Year 2013 at
Cargo Airline of the
Year Awards.
11
June 2013
Air Cargo Handling
Agent of the Year
2013 by ACW, for the
5th year in a row.
Global Aviation
Ground Services
Company 2012 by
ITM, for the 12th year
in succession.
WHAT MAKES US SPECIAL: SWISSPORT FORMULA
Standardisation and global alignment guarantees Swissport quality
around the globe regardless of local conditions or cultural
differences and the customers benefits are:
•
•
•
•
•
12
Improved choice and access to innovative services globally
Savings made through application of standards
Optimised solutions for global and local needs
Well-trained management and staff
Consistent quality and reliability
June 2013
WHAT MAKES US SPECIAL:
COLLABORATION MODEL
FROM RELATIONSHIP TO PARTNERSHIP
Single Station
Regional/Multi-station
Network Packages
Hub & Base Management
Full Outsourcing
• Tailor-made cooperation models (incl. Global Framework
Agreements)
• Business development projects and launch of new products
• Joint ventures
13
June 2013
FACTS & FIGURES: GLOBAL LEADER
14
By revenue in billion chf
By number of stations
2.5
250
2
200
1.5
150
1
100
0.5
50
0
0
June 2013
FACTS & FIGURES: TOP CUSTOMERS
Full-service airlines:
15
June 2013
Low-cost carriers:
2. OUR SERVICE OFFERINGS
16
June 2013
SERVICES OVERVIEW
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GROUND
HANDLING
CARGO
• Passenger
Services
• Ramp Services
• Ticketing Services
• Lounge Services
• Station
Management
•
•
•
•
•
June 2013
Freight Services
Ramp Services
Warehousing
Trucking Services
Call Centre
Services
SPECIAL SERVICES
GROUND HANDLING SERVICES: OVERVIEW
•
•
•
•
•
•
•
•
•
•
•
•
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Passenger and Ramp Services
Baggage Services
Ticketing Services
Lost and Found Services
Lounge Operations
VIP Services
Gate and Check-in Services
Irregularity Handling
Station Management & Control
Load Control
Crew Administration
De-icing
June 2013
CARGO SERVICES: OVERVIEW
•
•
•
•
•
•
•
•
•
•
•
•
19
Freight Handling (On/Off Airport)
Mail Handling
Document Handling (Import/Export)
Integrator Handling
Cargo Handling in a Third Party Facility
Freighter Ramp Services / Transportation
Outsourced Hub Operations and Management
Network Handling Services (Off-Line)
Call Centre and Airline Customer Services
Trucking Services
Warehousing
e-freight Services
June 2013
GROUND HANDLING SERVICES: OVERVIEW
•
•
•
•
•
•
•
•
•
•
•
20
Into-plane Fueling
System and Pipelines
Laboratory Fuel Testing
Ground Support Equipment Fueling
Ground Support Equipment Maintenance
Fuel System Project Maintenance
Rental Car Fuel Facility Management
Technical Audits and Inspections
Cathodic Protection Surveys
Maintenance and Operation of Tank Farms
Maintenance and Operation of Fuel Distribution e-freight Services
June 2013
MAINTENANCE SERVICES: OVERVIEW
Maintenance
• Maintenance
• Repair
• Engineering
• Warranty and Administration
Ground Support Equipment Maintenance
• Scheduled Maintenance
• Unscheduled Maintenance
• Complementary Services
ULD Maintenance
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June 2013
EXECUTIVE AVIATION SERVICES: OVERVIEW
•
•
•
•
•
•
•
•
•
•
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Personalised Service Delivery
Fast Turnarounds
Customs and Immigration Assistance
Passenger and Crew Assistance
Traffic Rights and Landing Permits
Flight Planning and Weather NOTAM‘s
Airport and Airway Slot Coordination
Aircraft Charter Reservation
Change Aircraft Charter Reservation
Third party arrangements (catering, hotel reservation, limousine and car rental)
June 2013
CHECKPORT SERVICES: OVERVIEW
•
•
•
•
•
•
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Document Verification
Access Control
Passenger Screening
Aircraft Security Services
Cargo and Baggage Screening
Integrated Security
June 2013
3. THE HUB CONCEPT
THE HUB CONCEPT: MODES OF COOPERATION
FROM RELATIONSHIP TO PARTNERSHIP
Single Station
Regional/Multi-station
Network Packages
Hub & Base Management
Full Outsourcing
• Provision and management of handling services at carrier’s hub
or base* airport.
*Airline has permanently based a few aircrafts (mainly low-cost carriers)
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June 2013
THE HUB CONCEPT: CUSTOMER BENEFITS
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Costs
•
•
Reduction of handling rates and cost transparency.
Conversion of handling costs from fixed to variable.
Quality
•
•
Improve and/or maintain quality of handling services.
Implementation of the proven ‘Swissport Formula’.
Best Practice
•
Benefit from our experience at our stations.
Focus
•
Enabling the airline to focus on their core business.
Partnership
•
Collaborate with Swissport as strategic partner.
June 2013
THE HUB CONCEPT: CONTRIBUTION BY PARTNERS
SWISSPORT
•
Operational hub & base experience
•
Provide flight production volume
•
Swissport brand and quality
•
Assist in arranging license approvals
•
Quality re-assurance
•
Headquarters’ commitment to assume
professional project leadership up to operational
start
•
Support in assuring airport space at preferential
rates
•
Support in provision of attractive financial options
for leases, loans and local guarantees
•
Assist with local labour market and labour law
issues
•
•
•
•
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AIRLINE
On site project support by experienced field
managers from global network
Operational- and leadership training of local staff
and management
•
Best practice handling processes and operations
(Proven Swissport Formula)
•
Provision of quality ground equipment (GSE)
and access to innovative technologies
•
Vast commercial expertise from more than 600
customers airlines
•
Global procurement power and leverage
June 2013
Arrange local legal support
Lobbying and networking on all levels
THE HUB CONCEPT: PROJECT PROCESS
Timeframe:
ca. 1-2 months
Timeframe:
ca. 1-2 months
Top level
kick-off talks
Feasibility
study
(initial
proposal)
Milestone 1:
Sign MOU
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June 2013
Timeframe:
ca. 3-6 months
Fine-tune
cooperation
model &
business plan
Timeframe:
ca. 3-6 months
Order GSE
and prepare
for start-up
Milestone 2:
Board Approval
THE HUB CONCEPT: OUR EXPERTISE
7 Airline Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, ZRH
4 Major Airline Bases: GVA, LGW, MAD, STN
5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO
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June 2013
4. REGIONAL AND GLOBAL PRESENCE
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June 2013
GLOBAL NETWORK
North America
Countries:
Stations:
Europe
Countries:
Stations:
2
34
Asia & Middle East
Countries:
2
Stations:
7
Central America &
Caribbean
Countries:
6
Stations:
17
South America
Countries:
Stations:
31
June 2013
16
61
Africa
Countries:
Stations:
3
30
8
30
Network
Countries:
Stations:
37
180
AFRICA
Ground Handling
32
June 2013
Cargo Services
Fueling
Maintenance
Executive Aviation
Security
ASIA
Ground Handling
33
June 2013
Cargo Services
Fueling
Maintenance
Executive Aviation
Security
CENTRAL AMERICA & CARIBBEAN
Ground Handling
34
June 2013
Cargo Services
Fueling
Maintenance
Executive Aviation
Security
EUROPE
Ground Handling
35
June 2013
Cargo Services
Fueling
Maintenance
Executive Aviation
Security
NORTH AMERICA
Ground Handling
36
June 2013
Cargo Services
Fueling
Maintenance
Executive Aviation
Security
SOUTH AMERICA
Ground Handling
37
June 2013
Cargo Services
Fueling
Maintenance
Executive Aviation
Security
Swissport International Ltd. · P.O. Box · 8058 Zurich-Airport · Switzerland
www.swissport.com

SPI Company Presentation_July

Transcription

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