standard operating procedure – new customs regulations as

Mahe Neutral shipping is Audited Annually by the international Organization BASC (Business Alliance for Secure Commerce) this procedures and
controls help us minimizes the risks and contribute to prevent criminal
phenomena as the drug trafficking, smuggling, washed of assets and the
terrorism that harm the economic, fiscal and commercial interests of the
world.
Our request to all our agents its to do all their efforts in order to have a
safety supply chain that keep us as the NVOCC world leaders and free of
any illicit activity.
STANDARD OPERATING PROCEDURE – NEW CUSTOMS REGULATIONS
AS FROM NOV 1ST 2008 FOR IMPORT CARGO TO COLOMBIA
Please read complete carefully. Heavy Fines are to be imposed to
Freight Forwarders in case of not complying with regulations.
HEAD OFFICE
MAHE NEUTRAL SHIPPING S.A.
NIT: 800.159.856 - 3
Av. Calle 26 No 85D - 55 Módulo 3
Office 255 Bogotá, Colombia
Phone: (571) 410 1055
Fax: (571) 416 0277
BANKING INFORMATION
Bank: CITIBANK N.A.
City / Country: New York – U.S.A.
ABA: 021000089
Swift: CITIUS33
Account Number: 36006658
BENEFICIARY BANK INFORMATION
Beneficiary: Mahe Neutral Shipping S.A.
Account Number: 04300334085
Swift: COLOCOBM
Bank Name: BANCOLOMBIA
Address: Avenida El Dorado No 84A 85 L. E2
City/Country: Bogotá – Colombia
Phone: (571) 2956292 Ext: 102
Fax: (571) 2956301
WORKING HOURS
Monday to Friday 8:00 to 17:30
Saturday
9:00 to 12:00
MAHE NEUTRAL SHIPPING S.A
Av. El Dorado Cll 26 Nº 85D - 55 Módulo 3 - Oficina 255 - Phone: (571) 410 1055 - Fax: (571) 416 0277
Bogotá D.C, Colombia, South America
www.mahe.com.co
KEY STAFF AIR AND SEAFREIGHT
Managing Director / C.E.O
Import Operations Director
Export Operations Director
Traffic Coordinator
Sales Manager
Henry Alvarado M.
Oscar Lozada
Alejandra Ochoa
Clemencia Moreno
Estefanía Alvarado
halvarado@mahe.com.co
olozada@mahe.com.co
aochoa@mahe.com.co
traffic@mahe.com.co
ealvarado@mahe.com.co
STANDARD OPERATING PROCEDURE CUSTOMS REGULATIONS
AIR FREIGHT CONSOL SHIPMENTS
1. Master airway bill must be consigned and notified as follows:
MAHE NEUTRAL SHIPPING S.A
NIT No. 800.159.856-3
Av. Calle 26 No. 85D - 55 Modulo 3 Of. 255
Bogotá - Colombia, South America
Phone: (+57-1) 410 1055
Fax: (+57-1) 416 0277
2. Pre-alerts for all consolidations are required, and must be sent to the following fax number or
e-mail addresses:
- Pre-alert fax number: (571) 4107347
- Mr. Oscar Lozada / Import Operations Director
- Mrs. Clemencia Moreno / Traffic Coordinator
- Mrs. Jessica Cortes / Traffic Asistant
- Mrs. Lina Martinez / Airfreight Operations
E-Mail: olozada@mahe.com.co
E-Mail: traffic@mahe.com.co
E-mail: traffic4@mahe.com.co
E-Mail: airoperations@mahe.com.co
NOTE: ALL PREALERTS MUST HAVE THE CONFIRMATION OF OK FROM MAHE. IN CASE IT IS
NOT RECEIVED OR ANY CHANGES ARE REQUIRED THE PREALERT MUST BE SENT AGAIN
ALONG WITH CORRECTED DOCUMENTS.
3. Consolidation pouch must include the following:
- 1 Set of each HAWB with at least 3 copies each.
- 2 Copies of consolidation manifest.
- 1 Original + 1 copy of your billing.
MAHE NEUTRAL SHIPPING S.A
Av. El Dorado Cll 26 Nº 85D - 55 Módulo 3 - Oficina 255 - Phone: (571) 410 1055 - Fax: (571) 416 0277
Bogotá D.C, Colombia, South America
www.mahe.com.co
- 1 original and copy shipper(s) commercial invoice.
- 1 Copy of packing list.
4. General Important Instructions:
- Before delivering the cargo to the airline, all documentation must be sent by fax or e-mail to MAHE for
checking and approval.
- MAWB must always be sent on prepaid basis.
- MAWB must show “CONSOLIDATION AS PER ATTACHED CARGO MANIFEST”
- Profit share calculation sheet must be included in each consolidation.
- HAWB must be issued “AS AGREED”.
- Do not amend any house or master transport documents. Colombian Customs does not accept any
kind of amendments.
- Specific description of goods must be declared on HAWB and Cargo Manifest.
- The type of package showed in documents must be the same than is been used, i.e.: if docs show 3
boxes, the cargo has to be 3 boxes, not crates or pallets.
- Consignee on HAWB must always show Customs Identification Number (NIT), this number will be
provided in the instructions.
STANDARD OPERATING PROCEDURE CUSTOMS REGULATIONS
SEAFREIGHT CONSOL/FCL SHIPMENTS
1. Master B/L consignment
- Master B/L must be consigned and notified to:
MAHE NEUTRAL SHIPPING S.A. CODIGO ACI
NIT No. 800.159.856-3
Av. Calle 26 No. 85D - 55 Modulo 3 Of. 255
Bogotá - Colombia, South America
Phone: (+57-1) 410 1055
Fax: (+57-1) 416 0277
2. Pre-alerts for all consolidations are required, and must be sent to the following fax number or
e-mail address:
- Pre-alert fax number: (571) 4107347
- Mr. Oscar Lozada / Import Operations Director
E-Mail: olozada@mahe.com.co
- Mrs. Clemencia Moreno / Traffic Coordinator
E-Mail: traffic@mahe.com.co
- Mrs. Jessica Cortes / Traffic Asistant
E-mail: traffic4@mahe.com.co
- Mr. Leonardo Flores / Import Coordinator (Shipco - USA) E-Mail: importshipco@mahe.com.co
- Mr. Diego Rodriguez/ Import Coordinator (Europe)
E-Mail: importeurope@mahe.com.co
- Mr. Johana Serrano / Import Coordinator (America)
E-mail: importamerica@mahe.com.co
- Mrs. Lina Maria Ruiz / Import Coordinator (Far East)
E-mail: importfareast@mahe.com.co
NOTE: ALL PREALERTS MUST HAVE THE CONFIRMATION OF OK FROM MAHE. IN CASE IT IS
NOT RECEIVED OR ANY CHANGES ARE REQUIRED THE PREALERT MUST BE SENT AGAIN
ALONG WITH CORRECTED DOCUMENTS.
MAHE NEUTRAL SHIPPING S.A
Av. El Dorado Cll 26 Nº 85D - 55 Módulo 3- Oficina 255 - Phone: (571) 410 1055 - Fax: (571) 416 0277
Bogotá D.C, Colombia, South America
www.mahe.com.co
3. House B/L consignment
House B/L must be consigned to each individual consignee but MAHE NEUTRAL SHIPPING S.A. must be
shown as Delivery Agent.
4. Documents and distribution
Upon sailing of vessel, the following documents must be sent by courier to MAHE NEUTRAL SHIPPING
S.A. after the OK on the document is given:
• Original master (ocean) B/L plus 3 non-negotiable copies.
• 2 Non negotiable copies of each HB/L.
• HB/L copy rated, otherwise; We require a manifest stating the ocean freight rate of each HB/L. This is
required for Customs purposes only.
- Cargo Manifest.
REMARKS:
• As per our request, MBL could be issued at destination by shipping line.
• If you don’t release Original HBLs to shipper, please send them to us with enough time before vessel
arrival.
5. General Important Instructions
- Specific description of goods must be the same on MBL/HBL body and cargo manifest; Colombian Customs doesn’t accept references, marks or serial numbers as only description of the cargo, the documents
must show the complete information on goods.
- Total gross weight and packages on MBL, must be the same to total gross weight and packages shown
on HBL(S) involved. Any weight and/or packages differences between MBL/HBL will cause high fines from
our customs authorities which will be transferred to You.
- All packages must be properly marked to identify the cargo.
- Please be sure that MBL shows on description of goods “CONSOLIDATED CARGO” otherwise
Customs doesn’t accept the presentation of HBL.
- Please note that Colombian Customs does not accept “TO THE ORDER” in the consignee box, all details
of the client must be shown (Including NIT – Customs Identification number)
- Before delivering the cargo to the carrier, all documentation must be sent by fax or e-mail for MAHE’s
checking and approval. Please note our Customs authorities do not accept EXPRESS RELEASE.
- Please do not amend any house or master documents, it is not accepted by customs.
- Original documentation must be at MAHE at least 72 hours prior to vessel arrival.
- MBL and HBL must show marks, numbers and purchase order or commercial invoice numbers.
- All Pallets must fulfill with IPSM Nº 15, www.ica.gov.co
- Consignee on HBL you must always show Customs Identification Number (NIT or RUT).
- For shipments coming to Colombia and were subject to trans-shipment in another port, the agent must
send in the prealert, copy of the HBL issued in the port of origin; this initial HBL will be the one that MAHE
Neutral will submit to the Colombian customs data system and the one that the conisgnee will need in order
to release and begin the clearance customs process of the cargo. “WE WON´T ACCEPT ANY HBL´S
GENERATED IN THE PORT OF TRANSHIPMENT”
MAHE NEUTRAL SHIPPING S.A
Av. El Dorado Cll 26 Nº 85D - 55 Módulo 3 - Oficina 255 - Phone: (571) 410 1055 - Fax: (571) 416 0277
Bogotá D.C, Colombia, South America
www.mahe.com.co
6. TERMS TO CLEAR CARGO, AND RE DISPATCH, FROM COLOMBIA
- As per Colombian laws the importers have 1 month after cargo arrival to clear or re-export their cargo.
- If the importer cannot finish the import process during this time (30 days), a requirement to Colombian
Customs must be filled (15 working days before the expiration of this month), for authorization of an extension of 1 more month to finish the import process. In case cargo is not clear during the given time it will be
seized by the Colombian government.
- Documentation required (Mandatory) for re-export:
•
Original Mbl and Hbl
•
Packing list
•
Commercial Invoices that show currency incoterms,
•
British Tariff Number and any other documentation that Colombian Customs requires.
•
Explain letter from origin agent/ Shipper where the reason for the re-exportation process must take
place.
-Please take note that in order to re dispatch a cargo; the shipper must be registered as exporter with
Colombian authorities.
NOTE: KEEP IN MIND THAT IF THE CONSIGNEE DOESN´T PAY OUR INVOICE (DESTINATION CHARGES), THESE WILL BE TRANSFERRED TO THE ORIGIN AGENT.
7. TERMS AND DOCUMENTATION REQUIRED MAKING TRANS SHIPMENTS IN COLOMBIA
As per Colombian Laws the importers has 1 month after cargo arrival for the trans-shipment to take place,
and the following information is required from origin office:
- Full prealert must be received before vessel arrival to Colombian Port in order to check and confirm if all
is ok.
- Copy of the commercial invoice must show currency, incoterms, British Tariff Number
- Copy of packing list with serial numbers
- Insurance certificate
- Legible copy of the Hbl and Mbl (if we don´t received it legible the Colombian Customs won´t accept the
trans shipment).
- All charges must be collect as per agreement.
8. REMARKS ON TRANS SHIPMENTS / TO CLEAR CARGO / RE DISPATCH FROM COLOMBIA
- If we receive a requirement from your side to re-export or to present to customs any cargo. We will
proceed to issue the original hbl in order to save time on this process. It is applied to partners that have
sent the Originals format to us.
- We need Insurance certificate
- Legible copy of the Hbl and Mbl (if we don´t received it clear the Colombian Customs won´t accept the
trans-shipment)
- All charges that we must collect in destination
9. INBOUND TRANSPORT IN COLOMBIA (OTM AND DTA)
- The Colombian Customs has 5 working days to approve an inbound transport
- The issuance of Hbl and Mbl is different, so pls ask to us about it
- We need in advance the following documentation
• Original Commercial Invoice
• Original Packing list
• Original HBL and MBL
• Copy of the on-carriage insurance policy from port to final destination with conditions and restrictions
- If we do not receive the above mentioned documentation in advance we won´t be able to do the Inbound
transport.
- If you need more information about the inbound process please contact us.
GENERAL TERMS FOR PAYMENTS TO AGENTS
1. MAHE NEUTRAL SHIPPING S.A will require an original INVOICE stating all charges to be paid for air
or ocean shipments.
2. Invoices and Credit notes must be issued in USD. For different currency, the rate of exchange must be
stated clearly.
3. All your statements must be sent to
International Accounts
Tatiana Ortiz
Intercompanyaccounts@mahe.com.co
NOTE:
PLS DISTRIBUT THIS DOCUMENT TO PEOPLE INVOLVED WITH COLOMBIAN OPERATIONS.
We hope that this Short Guidance will help you to have a successful relationship with us, an satisfaction in
our operations.
Kind Regards,
MAHE NEUTRAL SHIPPING S.A.
Bogotá D.C. - Colombia - South America
MAHE NEUTRAL SHIPPING S.A
Av. El Dorado Cll 26 Nº 85D - 55 Módulo 3 - Oficina 255 - Phone: (571) 410 1055 - Fax: (571) 416 0277
Bogotá D.C, Colombia, South America
www.mahe.com.co
Calendario 2015
ENERO - JANUARY
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2 - Jueves Santo (Holy Thursday)
3 - Viernes Santo (Holy Friday)
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12 - Día de la Raza (Race Day)
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2 - Todos los Santos ( All Saints Day)
16 - Independencia de Cartagena (Cartagena Independence)
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15 - Cuerpo y sangre de Cristo (Corpus Christi)
29 - Sagrado corazón de Jesús (Sacred Jesus Heart)
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17 - Asunción de la Virgen (Virgin Assumption)
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20 - Día de la Independencia (Independence Day)
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JUNIO - JUNE
1 - Día del trabajo (Labor Day)
18 - Día de la Ascención de Jesús (Ascension of Jesus)
JULIO -JULY
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1 - Año Nuevo (New Year)
7 - Día de los Reyes Magos (Epipfhany)
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8 - Inmaculada Concepción (Immaculate Conception)
25 - Día de Navidad (Christmas Day)