Feedback Brochure - Central Bayside Community Health Services

Please provide your contact details to
enable us to respond to your concerns.
Central Bayside
Community Health Services
Name:
Address:
Phone:
Date:
Feedback Form
There are three ways to lodge a
compliment or complaint with CBCHS:
Postcode:
•Complete the attached form
Did someone at CBCHS make your day?
•Send an email to info@cbchs.org.au
Are you unhappy with the service
you received?
Once you’ve completed the feedback form overleaf,
please leave with any CBCHS Reception or post it to:
•Phone 8587 0200 and ask to speak
to a manager
If so, tell us about it!
Chief Executive Officer
Central Bayside Community
Health Services Ltd.
335 Nepean Highway
Parkdale Vic 3195
Phone: 8587 0200
For further information about CBCHS, please go to our
website: www.cbchs.org.au
Quality. Community. Wellbeing.
Your feedback is vital to ensure we offer
the highest quality service.
CBCHS Feedback Form
Details of your Compliment /Complaint
CBCHS recognises that you, as a
client, have the right to compliment
our staff or services, as well as
have any complaints resolved.
Your comments will in no way
disadvantage you or jeopardise
the care you receive by CBCHS.
Complaints Procedure
A complaint can be made regarding any aspect
of CBCHS. This includes administrative practices,
the physical environment and equipment, as well
as your concerns about the care or treatment
you received, which may include the staff
person’s behaviour.
If you don’t wish to raise a complaint directly with
a staff person involved, then you may wish to write
to the CEO, who will instruct the relevant manager
to investigate and resolve your complaint.
All complaints are dealt with confidentially.
Compliments Procedure
If you wish to acknowledge a particular person
or service received, we encourage you to express
your thoughts in writing. Your compliment should be
addressed to the CEO, who will inform the particular
staff person. Your compliment may be tabled at the
next Board of Directors meeting.
Alternatively, you can lodge a complaint with
the relevant commissioner:
• Aged Care Complaints Commissioner
(Any person over 65 receiving a CBCHS service)
Phone: 1800 550 552
•Health Services Commissioner
(Any person receiving a Primary Health service)
Phone: 1300 582 113
•Disability Services Commissioner
(ACO clients)
Phone: 1800 677 342