2014 CIS product Support managers meeting

Transcription

1919
2014 CIS product
Support managers
meeting
2014
T H E 2015 D A S H
Participants
Name
Alexander Troyanov
Kenneth Tocker
Dmitry Stepura
Ali KOZAT
Ismail Sahin
Ersan KAYATEKIN
Bulent ATAR
Anton Starun
Vera Panchenko
Mohamed Salah
Mohamed Abdelsalam
Andrey Poletaev
Alexey Sukhorukov
Mohamed El Attar
Alexey Brezhnev
Mohamed El Demerdash
Sam Ternes
Igor Khekalo
Sergey Bondarets
Andrey Karpenkov
Randy Wayne Adler
Sukhbaatar Baldanjamts
Clinton Williams
Alexander Litvinov
Sergey Bugaev
Alexey Petukhov
Vardan Simonyan
Zhak Kocharyan
Igor Koroed
Yuri Vinogradov
Andrey Striletskiy
Victor Tsvetkov
Igor Chirkov
Sergey Dvoryankin
Alexandr Shveda
Eugeniy Valetov
Vladimir Shmidt
Olga Litvinchuk
Juergen Lehmann
Berik Turanov
Evgeniy Skuratov
Olivier Dutruy
Mark Wardle
Requestor_Email
AlexanderTroyanov@AmurMachinery.ru
KennethTocker@amurmachinery.ru
DmitryStepura@AmurMachinery.ru
akozat@borusan.com
isahin@borusan.com
ekayatekin@borusan.com
batar@borusan.com
astarun@borusan.com
vpanchenko@borusan.com
Msalah@mantrac.com.eg
MAbdelsalam@mantracvostok.com
APoletaev@mantracvostok.com
ASukhorukov@mantracvostok.com
mattar@mantracvostok.com
Alexey.Brezhnev@mantracvostok.com
MDemerdash@mantracgroup.com
SamTernes@SakhalinMachinery.ru
ikhekalo@vost-tech.ru
sbondarets@vost-tech.ru
akarpenkov@vost-tech.ru
Randy_adler@wagnerasia.com
Sukhbaatar@wagnerasia.com
clinton_williams@wagnerasia.com
litvinov_alexander_a@zeppelin.ru
bugaev_sergey_v@zeppelin.ru
petuhov_alexey_m@zeppelin.ru
simonyan_vardan_s@zeppelin.ru
kocharyan_zhak_a@zeppelin.ru
koroed_igor_v@zeppelin.ru
Vinogradov_Yuri_A@zeppelin.ru
striletskiy_andrey_v@zeppelin.ru
tsvetkov_viktor_a@zeppelin.ru
chirkov_igor_o@zeppelin.ru
dvoryankin_sergey_l@zeppelin.ru
shveda_alexandr_m@zeppelin.ru
valetov_evgeniy_m@zeppelin.ru
Shmidt_Vladimir_E@zeppelin.ru
olga.litvinchuk@zeppelin.com
lehmann@zeppelin.ua
Turanov_Berik_S@cat.com
Skuratov_Evgeniy_A@cat.com
Dutruy_Olivier@cat.com
Wardle_Mark_A@cat.com
DealerName
Amur MACHINERY
Amur MACHINERY
Amur MACHINERY
Borusan Makina Azerbaijan
Borusan Makina Azerbaijan
Borusan Makina Georgia
Borusan Makina Kazakhstan
Mantrac Vostok
Mantrac Vostok
Mantrac Vostok
Mantrac Vostok
Mantrac Vostok
Mantrac Vostok
Mantrac Vostok
Sakhalin MACHINERY
VOSTOCHNAYA TECHNICA
WAGNER ASIA
WAGNER ASIA
WAGNER ASIA
ZEPPELIN POWER SYSTEMS
ZEPPELIN POWER SYSTEMS
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN RUSSLAND
ZEPPELIN Ukraine
ZEPPELIN Ukraine
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
T H E 2015 D A S H
Participants
Name
Daniel Berube
Wolfgang Hoefer
Jurgen Van Win
Mark Wardle
Benjamin Donnelly
Maksim Nechaev
Carlos De La Fuente Bracho
Mikhail Goy
Adel Akhmadi
Denis Shalnev
Christophe Pele
Sergei Fomenko
Alexander Makarov
Victor Koritkin
Azamat Shimgambayev
Hugues Salomon
Lia Young
Tim Kasper
Arturo Alegria
Konstantin Greenberg
Pavel Gromov
Sarah Mills
Oleg Kryzhenkov
Bryan Brown
Sergei Khorev
Federico Folchi-Vici
Anatoly Marusenkov
Aleksandr Ponomaryov
Maurice Manders
Mumin Azamkhuzhaev
Elena Strok
Liliya Vitukhina
Evgeny Blagikh
Andrey Shalygin
Victoria Kryuchkina
Yuliya Zhirinovskaya
Vladislav Demidenko
Alexey Kryschenko
Alexey Semin
Fred Istas
Artiom Popov
Requestor_Email
BERUBE_DAN_J@cat.com
HOEFER_WOLFGANG@cat.com
Van_Win_Jurgen@cat.com
Wardle_Mark_A@cat.com
Donnelly_Benjamin@cat.com
Nechaev_Maksim_S@cat.com
DE_LA_FUENTE_CARLOS_A@cat.com
Goy_Mikhail_S@cat.com
Akhmadi_Adel_R@cat.com
Shalnev_Denis_V@cat.com
Pele_Christophe@cat.com
Fomenko_Sergei_V@cat.com
Makarov_Alexander_V@cat.com
Koritkin_Victor_I@cat.com
Shimgambayev_Azamat_B@cat.com
Salomon_Hugues@cat.com
Young_Lia_Y@cat.com
kaspetm@cat.com
Arturo.Alegria@cat.com
Konstantin.Greenberg@cat.com
Gromov_Pavel_A@cat.com
Mills_Sarah_J@cat.com
KRYZHENKOV_Oleg@cat.com
Brown_Bryan_J@cat.com
Khorev_Sergei_G@cat.com
Federico.Folchi-Vici@cat.com
Makarov_Alexander_V@cat.com
Ponomaryov_Alexander_P@cat.com
Manders_Maurice@cat.com
Azamkhuzhaev_Mumin_K@cat.com
Strok_Elena_I@cat.com
Vitukhina_Liliya_M@cat.com
Evgeny.Blagikh@cat.com
Shalygin_Andrey@cat.com
Kryuchkina_Victoria_E@cat.com
ZHIRINOVSKAYA_JULIA_A@cat.com
Demidenko_Vladislav_A@cat.com
Semin_Aleksei_V@cat.com
Istas_Frederic@cat.com
Popov_Artiom_S@cat.com
DealerName
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
CATERPILLAR
T H E 2015 D A S H
Agenda
Extended Protection
Plans: EPP & ESC
T H E 2015 D A S H
Agenda
T H E 2015 D A S H
The 6As are the framework
for our strategic actions
1) Awareness: Optimize Economic
Opportunity Based Coverage Supported by
Effective SFM Systems, Processes, Management and Marketing
2) Advice: Provide Valuable Advice to
Customers, Leveraging Information and
Technology to Ensure Sales Force & Service Technician Effectiveness
Relationships
3) Availability:
Ensure Availability
of Parts Products and Dealer Services to
Address Customer Business Requirements
with the right capacity and capabilities
4) Access: Ensure Accessibility and
Proximity of Information and Services that
Meet Customer Business Needs both Online & in Person
Convenience
5) Attributes: Commercialize and
Support Customer Centric Parts Products
and Service Offerings
6) Affordability:
Value
Provide Attractive
Product Support Solutions that Meet Customer Business Needs and Ensure Market-based Pricing of Labor
T H E 2015 D A S H
T H E 2015 D A S H
LEVEL
LEVEL
ACCESS
LEVEL
INFORM
LEVEL
ADVICE
LEVEL
SUPPORT
MANAGE
T H E 2015 D A S H
LEVEL
Energy & Transportation Condition Monitoring
2015 Merchandising Program
LEVEL
ACCESS
LEVEL
INFORM
LEVEL
ADVICE
LEVEL
SUPPORT
MANAGE
R
Required
- Machine
P
Product Link
P
Product Link Web
P
Product Link Web training
Required - E&T
Product Link
Product Link Web
Product Link Web training
Technical On Boarding (as needed)
beyong CAT Products
R
Required - Machine
M
Monthly Customer Fleet
B
Benchmark Reports
C
Customer Training and Development
Required - E&T
Customer Reports (standard)
Customer Training and Development
R
Required - Machine
C
Condition Monitoring Services
SS-O-S Services
In
Inspections
A
Alert and Preventive
M
Maintenance Tracking
R
Remote Monitoring
Required - E&T
Condition Monitoring Services
S-O-S Services and/or Inspections
Inspections
Alert and Preventive
Maintenance Tracking
Remote Monitoring
R
Required - Machine
P
Preventive Maintenance Services
P
Preventive Maintenance Scheduling
M
Maintenance Parts and On-site Labor
Required - E&T
Preventive Maintenance Services including:
Preventive Maintenance Scheduling
Maintenance Parts and On-site Labor
R
Required - Machine
EEquipment Management Services
C
Component Tracking
O
On-site Equipment Managament
SServices , EM CSA
P
Preventive Maintenance and Repair Parts
Required - E&T
Equipment Management Services
including:
Component Tracking
Contractual Key Process Indicators (KPIs)
Labor Available for Management Services
Planned Maintenance and Repairs
T H E 2015 D A S H
T H E 2015 D A S H
T H E 2015 D A S H

2014 CIS product Support managers meeting

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