october 2014 - International Franchise Association

Transcription

OCTOBER 2014
SUPPLIER FORUM
Register today for IFA’s 55th
Annual Convention!
Control Your Brand
Empower Your Franchisees
Centralize
management of
your online world
Customize
local franchisee
content & SEO
Control
your brand
and messaging
Scale
and grow
as you add
more locations
iAPPS is the Premier, Award Winning
Website Platform for Franchises & Dealers Networks
iAPPS
from Bridgeline Digital is a distributed content
management system that gives each of your franchisees their
own website, enabling them to benefit from localized content
and the search benefits it provides. And although your zees
can customize their sites, iAPPS
provides corporate
Corporate maintains brand control
Corporate can distribute unified content
Easily manage franchisee local web content
Integrated eMarketing & analytics
marketing divisions centralized brand control of your
Powerful eCommerce capabilities
organization’s web presence and scales with you as you
Optimized for smart phones & tablets
grow and add new locations.
Call us today at 1.800.603.9936 or visit www.iAPPSds.com
Bridgeline Digital and iAPPS ds are registered trademarks of Bridgeline Digital Inc.
by Bridgeline Digital
powered by
powered by
LMap
1
THE ONLY SUPPLIER IN THE
FRANCHISE COMMUNITY THAT
PROIVDES THIS SOLUTION FOR
FREE!!
2
CHOOSE
MEDIA
CUSTOMIZE
CREATIVE
3
4
SELECT
DISTRIBUTION
CHECK OUT
AND EXECUTE
P O W E R E D
SEE A DEMO AT LMAP.COM/IFA OR
CALL WILLIAM RODRIGUEZ, CFE
AT 818-475-7622
B Y
silvercrest
a
d
v
e
r
t
i
s
i
n
g
SUPPLIER
FORUM
VOLUME 46, NUMBER 10
CONTENTS
Publisher
Stephen J. Caldeira, CFE
Associate Publisher
Scott Lehr, CFE
Executive Editor
Alisa Harrison
Senior Vice President, Media Relations and
Public Affairs
Matthew Haller
Marketing Manager
Courtney Moore
Graphic Design Coordinator
Rahath Alam
Publishing Manager
Laura Fenwick
Senior Director of Advertising & Media Solutions
Gregory M. Cook
Membership & Advertising Manager
Sara Williamson
Membership & Advertising Assistant
Elizabeth Bailey
Regional Advertising Managers
Kelley Class
Carly Wooley
Subscription Manager
Rose DuPont
Communications Manager
Jenna Weisbord
Franchising World (ISSN 1041-7311) “Volume 46, Number 10,” is published
monthly by the International Franchise Association, 1900 K St., N.W., Suite
700, Washington, D.C. 20006. Subscription rates are $50.00 per year for 12
issues. Periodicals postage paid at Washington, D.C., and additional mailing
offices. Single copy price: $5.00. IFA members receive Franchising World as a
membership benefit.
POSTMASTER: Send address changes to Franchising World at 1900 K St.,
N.W., Suite 700, Washington, D.C. 20006. When requesting address changes,
please enclose mailing label. Please allow 4–6 weeks for the change of address
to be fully processed.
For advertising information, call: IFA Advertising Department (202) 628-8000.
The full text of Franchising World is available in the electronic versions of
the H.W. Wilson Company’s Business Periodicals Index. For information call
(800) 367-6770; outside the U.S. Call (718) 588-8400. Fax: (718) 590-1617.
Copies of Franchising World issues and articles also are available for
purchase on 16mm microfilm, 35mm microfilm and 105mm microfiche from
University Microfilms Inc., 300 North Zeeb Road, Ann Arbor, MI 48106-1346;
(313) 761-4700. Franchising World is indexed in ABI/INFORM database. (800)
626-2823; Fax (502) 589-5572.
Franchising World welcomes views and comments from its readers.
Correspondence should be addressed to Editor, c/o Franchising World at 1900
K St., N.W., Suite 700, Washington, D.C. 20006. Franchising World reserves
the right to edit letters for publication and also reserves the right to refuse
advertising. With the publication of Franchising World, IFA is not offering
legal, financial or any other professional advice or endorsements. Readers are
encouraged to seek advice from professionals in specialized fields before acting
on any information published herein. The views and opinions expressed in
Franchising World are those of the author(s) and do not necessarily reflect the
views and opinions of IFA members or staff.
For reprint information contact: PARS International Corp., Phone: (212) 2219595, Fax: (212) 221-1468, E-mail: reprints@parsintl.com, www.magreprints.
com.
Copyright © 2014 International Franchise Association. Printed in U.S.A.
DEPARTMENTS
6 PRESIDENT & CEO’S COLUMN
FEATURES
19 IFA Supplier Forum: Advancing IFA Goals and Initiatives
By Mark A. Kirsch, CFE
22 With Franchisee Support, You Get What
You Pay For By Edith Wiseman, CFE
25 Making Site Visits Effective
By Mary Ann O’Connell, CFE
27 Redesign Your Site Selection Process to Expedite Finding
and Closing New Sites
By Kyomi Reinhard
29 The Benevolent Business Leader: The New Look of
Today’s Future Franchisees
By Philip St. Jacques, CFE
32 Trends in Text and Email Marketing
By Charles Austin
34 Grow Your Franchise System: Four SBA Loan Tips for
Getting Your Candidates Funded
By Rocco Fiorentino, CFE, and Dallas Kerley, CFE
37 Crowdfunding: The New Way to Finance Franchises? By Joshua Schneiderman and Lulu Chiu
39 The Core-Four Lease Negotiation Process
By Scott Simcik
WE’VE MOVED!
PLEASE NOTE OUR NEW ADDRESS
1900 K Street NW, Suite 700
Washington, D.C. 20006
2
FRANCHISING WORLD OCTOBER 2014
Expect More
from your
Franchise Funding Partner.
Over $150 Million
Franchise Fund
One of the most
successful SBA Loan
Departments in the
industry
Leading Provider
of 401(k) Rollover
Funding
(Rainmaker Plan)
Multi-Unit Funding
Expertise
866.423.6387 | www.benetrends.com
Franchise Fund from Benetrends Continues
to Fuel Franchise Growth
• Fund created to help franchisors provide qualified
franchisees with direct access to capital
• From the trusted leader in franchise funding with
a 30+ year legacy of success, supported by a
dedicated team of over 75 experts
• Working with America’s most recognized brands to
deliver more opportunity, value, and growth
© 2014 Benetrends, Inc. All rights reserved.
“Benetrends is thrilled to expand our
proprietary franchise financing program to
over $150 Million—in order to be able to
provide even more franchisees with more
access to capital. We are committed to
supporting the growth and success of the
franchise community through this unique
program.”
Rocco Fiorentino
President & CEO
Benetrends
OCTOBER 2014
IFA’S MISSION
The International Franchise Association
protects, enhances and promotes franchising.
IFA’S VISION
IFA: The preeminent voice and acknowledged
leader for franchising worldwide.
EXECUTIVE COMMITTEE
p. 59
Stephen Joyce
Choice Hotels International
Chairman
Melanie Bergeron, CFE
TWO MEN AND A TRUCK
Vice Chairwoman
Aziz Hashim
NRD Holdings, LLC
Treasurer
Jeffrey Tews
BrightStar Healthcare of
Madison, WI
S and J Home Care LLC
Franchisee Forum Chairman
John Kujawa, CFE
McDonald’s Corporation
Franchisor Forum Chairman
SUPPLIER FORUM
Mark Kirsch, CFE
IFA INDUSTRY
8 People & News Briefs
INTERNATIONAL DEVELOPMENT
48 Franchising Makes Gains in Manila
BY JOSH MERIN, CFE
GOVERNMENT RELATIONS & PUBLIC POLICY
10 Misguided NLRB Ruling Could Have Drastic Consequences
for Franchising
BY ROBERT CRESANTI
13 FranPAC Report Card
51 How to Set up a Franchise Business in Brazil
BY LUIZ HENRIQUE O. DO AMARAL
53 A Reinvigorated India — An Excellent Opportunity for
Franchise Investment
MULTI-UNIT FRANCHISE INNOVATORS
James Anhut
InterContinental Hotels Group
Saunda Kitchen, CFE
Mr. Rooter of Sonoma
County, CA
55 Lending Environment Appears to be Thawing
BY BRAD AND RISA MAY AND TIM GORMAN AND
RANDY COMBS
TECHNOLOGY
FRANCHISE RELATIONS
BEST PRACTICES
45 What it Takes to Bootstrap a New Franchise Company
BY JAMES THOMSON
BOARD OF DIRECTORS
Darrell Johnson, CFE
FRANdata
BY DEAN A. HEYL, CFE
BY CHRIS GOETHE
Ex-officio
Stephen J. Caldeira, CFE
International Franchise
Association
Pres. & CEO
Doug Allison
PepsiCo
STATE REPORTS — ADVANCING FRANCHISING
42 Frontloading Success: Increase Quality New-Owner
Agreements
Steve Romaniello, CFE
Roark Capital Group and
FOCUS Brands Inc.
Immediate Past Chairman
Gray Plant Mooty
Supplier Forum Chairman
BY PATRICK HAYDEN
BY ERICA FARAGE
16 State Attorneys General Continue to Flex Their Regulatory
Muscles
Shelly Sun CFE
BrightStar Franchising, LLC
Secretary
56 How to Make “Big Data” Work For You
BY COREY O’DONNELL
HONORING AMERICA’S VETERANS
192 Why You Should Recruit Veterans as Franchisees
BY TIM DAVIS, CFE
EVENTS
196 Maximizing Success at IFA Trade Shows
BY MARTY WELCH
Jania Bailey, CFE
FranNet Franchising, LLC
David Barr
PMTD Restaurants
Susan Black, CFE
Super Wash, Inc.
Gordon Logan
Sport Clips, Inc.
Robert McDevitt, CFE
Golden Corral Buffet
& Grill
Liam Brown
Marriott International
Barry Miller
Sylvan Learning Center of
Girard, OH
Charlie Chase
FirstService Brands
Catherine Monson, CFE
FASTSIGNS International
Mitch Cohen
Baskin Robbins/Dunkin’
Donuts Bayshore, NY
Tabbassum Mumtaz
Apex Restaurant
Management, Inc.
Jerry Crawford, CFE
Jani-King International, Inc.
Guillermo Perales
Sun Holdings, LLC
Ryan Cunningham
Javelin Solutions
Supplier Forum First
Vice Chairman
Karen Powell, CFE
Decor & You
FranchisEsource Brands
International
Carlton Curtis
The Coca-Cola Company
Andrew Puzder
CKE Restaurants, Inc.
Rocco Fiorentino, CFE
Swiss Farm Stores
Todd Recknagel, CFE
AM Conservation Group,
Inc.
Kathleen Gilmartin
Interim HealthCare Inc.
Peter Holt, CFE
Planet Smoothie/Tasti D-Lite
Michael Seid, CFE
CFWshops
Mariana Huberman
UPS Store of Washington, DC
Franchisee Forum First Vice Chairwoman
4
N AT I O N A L
& LOCAL P R
CONTENT
MARKETING
FRANCHISE
DEVELOPMENT
BLOG
MANAGEMENT
FRANCHISEE
SUPPORT
SOCIAL
MEDIA
GRAPHIC
DESIGN
YOU CAN’T BUY CREDIBILITY,
YOU EARN IT WITH INTEGRATED PR.
Plan for growth by contacting Jamie Izaks at jizaks@allpointspr.com
Visit us at www.AllPointsPR.com
IFA PRESIDENT AND CEO’S COLUMN
6
We Are All in This Fight
Together
The membership of the
IFA Supplier Forum has been
steadily climbing over the past
several years and has been
providing valuable support
and services to the entire
franchise community.
The
nearly 700 Supplier Forum
members represent a broad
spectrum of companies from
legal, marketing, technology,
public relations, advertising
and franchise development.
This valuable segment also
serves as a critical conduit
to IFA members in support
of our advocacy efforts.
This is important, as everyone who derives the majority of
their income from franchising—franchisees, franchisors and
suppliers—must come together to fight back against those
who want to dismantle the franchise model and the industry as
we currently know it.
If you haven’t joined the growing movement to stand up
for franchising, I respectfully urge you to do so now. The
movement, the Franchise Action Network (FAN), is our enhanced
grassroots advocacy program designed to aggressively fight
efforts by the Service Employees International Union (SEIU) to
break the franchise model.
The SEIU is working at the municipal, state and federal levels
to change the way we do business. The SEIU is threatening us
on three major fronts: pushing for discriminatory provisions in
minimum wage laws like those we are vigorously challenging
through a lawsuit filed against the City of Seattle; supporting
legislation to change franchise contracts like we have seen
in California, or supporting outrageous decisions by the
pro-union National Labor Relations Board to define franchisors
and franchisees as joint employers.
The IFA Board of Directors last month approved additional
funds to further support the accelerated roll-out of the Franchise
Action Network in order to build upon the solid foundation we
have already developed. But the orchestrated campaign by
the SEIU to break the franchise model is well funded. In 2013
alone, the SEIU spent $38 million on the “Fast Food Forward”
project, through which it staged protests across the country to
demand higher wages for quick-service employees. This year
the union’s expenditures could approach $100 million.
This is not a spontaneous, grassroots uprising. It has been
bought and paid for by the SEIU and it is putting the same
kind of resources into its efforts to break the franchise model,
which would make it easier to unionize your employees and
revive labor’s steadily-dwindling financial coffers.
We have strong reason to believe that the national
discussion on the franchise model will not only continue, but
will escalate for the next two years at a minimum. So we will
amplify our voice through a strategic, proactive and reactive
campaign that leverages the Franchise Action Network, our
increasingly strong political arm FranPAC, and our escalating
presence in the national media as these issues continue to
gain traction.
We will target key states and local municipalities where
these issues are likely to arise and launch an educational
initiative about the franchise model using both earned and
paid media.
We will also work to support those lawmakers and
candidates for political office at the state and federal levels
who truly understand the critical importance of franchising to
their states’ economies and the overall U.S. economy.
There has been no other time when strength in numbers
was more important. You are the constituents…you are the
business leaders who lawmakers and candidates for political
office at the local, state and national levels need to hear from.
It’s your business that is at stake and you must take action
today to protect it.
Here is how you can help.
Join FAN today so you can help advance the movement to
educate lawmakers and the public about the franchise model.
If you are a Supplier Forum member, urge your clients and
customers to join too. Go to FranchiseActionNetwork.org to
join and learn more.
Learn more about FranPAC and how you can participate.
FranPAC ranks among the top 25 business political action
committees in the United States, but we cannot let our guard
down. If we do not get the politics right, then we will never
get the policy right. Go to Franchise.org to learn more about
FranPAC.
Vote in the November mid-term elections. This may
be only a mid-term election cycle, but every election has
consequences for the future of our industry in terms of policy,
legislation and regulation.
Act now. The future of franchising depends on you.
Connect
the dots
for a better
business
insurance
experience.
Workers’ Compensation
Business Owner’s Policy (BOP)
ADPIA
PROPERTY &
CASUALTY
Commercial Auto
Umbrella Policy
General Liability
ADP’S
PAY-BY-PAY®
PREMIUM PAYMENT
PROGRAM*
Ready for a better approach?
Medical
Dental
ADPIA
GROUP
HEALTH
For over 20 years, Automatic Data Processing Insurance Agency (ADPIA) has worked hard to
become the insurance agency of choice for growing franchise businesses. With ADPIA, you gain
access to comprehensive, affordable business insurance options and professional guidance from
licensed agents that address your unique coverage needs.
Vision
Group Life
Short- and
Long-term
Disability
It’s your choice
Select from a range of comprehensive, affordable offerings from our carrier partners
PROPERTY & CASUALTY
• Worker’s Compensation
• Business Owners’ Policy (BOP)
• Commercial Auto
• Umbrella Policy
• General Liability
GROUP HEALTH INSURANCE
• Medical
• Dental
• Vision
• Group Life
• Short- and Long-term Disability
Get more with ADPIA
As an ADP affiliate, ADP payroll clients can also take advantage of an exclusive premium payment
management program that may help:
• Improve premium calculations and payment accuracy
• Minimize large up-front annual deposits
• Free up operating capital
Connect With Us:
For more information about how ADPIA can help your franchise,
call 855-237-5335, ext. 35 to speak with a licensed ADPIA agent.
Founding Public Affairs Conference &
Franchisee of the Year Award Sponsor
insurance.ADP.com
The information contained herein represents the products and services of only one of the business groups of Automatic Data Processing Insurance Agency, Inc. (ADPIA) ADPIA services
mid and large sized clients with other insurance products and services through its other business groups. All insurance products will be offered and sold only through Automatic Data
Processing Insurance Agency, Inc., its licensed agents or its licensed insurance partners; 1 ADP Blvd. Roseland, NJ 07068. CA license #0D04044. Licensed in 50 states. Certain services
may not be available in all states or with all carriers. Pay-by-Pay is a payroll enhancement feature of ADP’s payroll processing service. Clients must be using ADP’s tax filing service
to take advantage of the Pay-by-Pay premium payment program. Automatic Data Processing Insurance Agency, Inc. is an affiliate of ADP, Inc. The ADP logo, Pay-by-Pay and ADP are
registered trademarks of ADP. All other trademarks and service marks are the property of their respective owners., Inc. ADP Privacy Policy Copyright ©2014 ADP, Inc.
PEOPLE & NEWS BRIEFS
TWO MEN AND A TRUCK ROLLS
OUT THE TRUCK
PEOPLE
CruiseOne appointed Drew Daly general
manager of network engagement and
performance.
DLA Piper announced that Rich Greenstein
has been named chairman of the firm’s U.S.
Franchise and Distribution practice.
Paul Carbone, CFO of Dunkin’ Brands, parent
company of Dunkin’ Donuts and BaskinRobbins, has joined the board of directors of
Lift Brands, a health and wellness franchise
company.
Greg Tanner
Franchise Source Brands
International, a multi-brand
business coaching franchisor,
announced that Greg Tanner,
co-founder and partner of the
Tanner Franchise Group, has
joined the company’s advisory
board.
Newk’s Eatery hired Chris Cheek
as chief development officer.
Chris Cheek
GROWTH
Benetrends, a franchise funding company,
announced that McAlister’s Deli has secured
funding through its $100 million franchise
8
It all started with
TWO MEN AND A
TRUCK, but they
needed a truck. IFA
Vice Pres., Franchisee
Engagement
&
Industry
Relations
Mark McSteen and
TWO MEN AND A
TRUCK Chairwoman
Melanie
Bergeron,
who serves as IFA
vice
chairwoman,
admire a replica of
what that first truck
looked like back
in the early 1980s.
Bergeron spent time
with McSteen during
his Sept. 3 visit
to the company’s
headquarters.
financing program, which launched in January.
McAlister’s will receive $15 million to drive its
expansion across the United States.
Corner Bakery Cafe growth this year includes
55 locations currently in development and
franchise development commitments for
more than 365 additional cafes. Longtime
Burger King operator Luis Boyance will
open 12 Corner Bakery Cafes in Oregon and
Vancouver, Wash.
CruiseOne, a home-based travel franchise,
opened its 900th franchise location. The
franchise has opened more than 100 locations
since January 2014.
Del Taco, a Mexican quick service restaurant
chain, is celebrating its 50th anniversary
this year by offering multiple incentives,
including one for franchisees opening in a
new Del Taco market, and one for minorities
and veterans interested in franchise
opportunities. Franchisees who commit to
opening at least five Del Taco restaurants in
a new market are offered a tiered incentive
program (restaurants must be opened within
a specified time frame); the incentive includes
reduced franchise fees and lower royalties
for up to three years. A member of IFA’s
VetFran program, Del Taco offers veterans and
minorities incentives as well. Also in honor
of the 50-year anniversary, franchisees who
enter into multi-unit development agreements
will receive a 50-percent savings on the
initial franchise fee and two years of reduced
royalties on the first restaurant.
Goddard Systems, franchisor of The Goddard
School preschool system, announced a strong
first half of 2014 with 18 franchise agreements
awarded and nine schools opened across the
country. The preschool franchise also has 16
schools under construction in 10 additional
states. The company currently has more than
400 franchised schools with more than 45,000
students in 35 states.
Great American Deals, the hyper-local daily deal
business, opened 12 offices in its first 14 months.
The Greene Turtle announced that a group
of investors with extensive quick-service and
petroleum distribution/retail experience has
signed an agreement to develop 11 units in New
Jersey, marking the first locations slated to open
in the Garden State. The franchisees, operating
as Imperial Restaurant Group LLC, consist of
individuals with diverse business experiences and
core competencies.
Hilton Worldwide’s further expansion of its
full-service brand in Eastern Europe includes the
signing of DoubleTree by Hilton Minsk. The
brand’s debut property in Belarus is expected to
open by mid-2015.
Kinderdance, which has 130 franchisees in 36
states and eight countries, celebrated its 35th
anniversary in August.
Lift Brands, parent company to Snap Fitness
and five other wellness concepts, has sold
six YogaFit Studio franchises which are in
development to open in the Minneapolis-St. Paul
metro area by the end of 2014.
McAlister’s Deli celebrated its 25th anniversary
this summer.
Menchie’s, a self-serve frozen yogurt franchise,
opened its 100th Canadian location with a
new store in Georgetown, Ontario. Menchie’s
currently operates in 14 countries.
Nestlé Toll House Café by Chip’s new location in Southland Center
Mall in Taylor, Mich. is the eighth café in the state and one of 18 set
to open this year under a long-term master lease agreement signed
in October 2013 with Rouse Properties Inc.
Pearle Vision, one of North America’s largest licensed optical brands,
has signed an agreement with Bill Noble to assume ownership of 10
locations throughout Ohio.
Persona Neapolitan Pizzeria, a create-your-own, hand-crafted
pizzeria franchise, signed a franchise development agreement to
open as many as 20 restaurants in South Florida over the next five
years. This marks the first major franchising announcement since
Persona launched its franchise opportunity earlier this year.
Pinot’s Palette’s new Liberty Station location in San Diego is the
franchise’s 50th location opened five years after it launched its first
unit.
Togo’s Ranjeet Singh and Gurdev Teer will open five restaurants in
California’s Central Valley and East Bay areas; Jon Turovitz will open
one restaurant in Woodland, Calif. and Trent and Ashley Millsap will
open their first restaurant in Jackson, Calif.
Unishippers Global Logistics, one of the largest small package and
freight shipping resellers, exceeded $40 million in monthly revenue in
June for the second time in more than 25 years, growing 1.5 percent
since its record best month this past March.
Wingstop experienced a 15.3 percent increase in same-store sales
growth during the second quarter, signed 20 domestic development
agreements for 61 new restaurants, propelling development
agreements in the first six months of 2014 to a record-setting 138
restaurants. The company also opened 31 restaurants for the quarter
(19 of those in June), the most openings for any month in Wingstop’s
20-year history. The company continued its international expansion by
opening the first of 50 planned locations in the Philippines, and the
first of 100 planned restaurants in Indonesia.
MERGERS, ACQUISITIONS & ALLIANCES
Recognizing the high quality of Between Rounds Bakery Sandwich
Café’s baked-fresh-daily bagels, Lyman Orchards became a grocery
partner and will offer the franchise’s signature bagels at its Apple
Barrel Market.
Edible Arrangements acquired the FruitFlowers brand, including
two company stores, all e-commerce operations and a portfolio of
trademarks that includes Incredibly Edible Delites, FruitFlowers and
fruitflowers.com.
Pango Financial, which provides online and on-the-go launch and
growth solutions to entrepreneurs and small businesses, partnered
with Convergence Group, an international management and analytical
consultancy firm, to promote jobs.
Pinot’s Palette teamed up with CBS Films to create a new date-night
promotion in connection with the release of the romantic comedy
movie, “What If,” in select theaters Aug. 8. The national chain of
paint-and-sip studios hosted “What If / Perfect Pairing” nights at
participating locations nationwide throughout August.
Planet Beach opened its first automated spa in Cairo. Planet Beach
Cairo has strategically partnered with Gold’s Gym to ensure a strong
and consistent member base.
HONORS & AWARDS
Liberty Tax, Cincinnati, has been chosen as this year’s recipient
for the prestigious Outstanding Franchise Small Business award
presented by The SCORE Foundation and sponsored by The
UPS Store. The award recognizes unique vision, innovation and
achievement as an outstanding franchise small business.
Multi-national Strategic Authority
International expansion is a whole new ball game. MSA knows how to help you play by the rules.
Contact Kay Marie Ainsley, Managing Director at 1-770-794-0746
msaworldwide.com
13-M1-001_MSA_Multi-National_AD.indd 1
1/8/13 3:11 PM
9
G O V E R N M E N T R E L AT I O N S & P U B L I C P O L I C Y
Misguided NLRB Ruling Could
Have Drastic Consequences
for Franchising
To assert that franchisors and franchisees are joint employers is
to completely misunderstand the industry relationship.
BY ROBERT CRESANTI
T
he entire business community has been buzzing ever
since the July 29 announcement by the National Labor
Relations Board’s Division of Advice and General
Counsel Richard Griffin that McDonald’s holds joint employer
responsibilities for workers at its franchisees’ restaurants. In
doing so, the NLRB effectively set the table for labor unions
to advance their political agenda and unionize entire service
industries. As a result, the franchise community must defend
itself against an ill-conceived and unprecedented ruling.
Immediately following the announcement, U.S. Sen. Lamar
Alexander (R-Tenn.), the ranking Republican on the Senate
Health, Education, Labor and Pensions Committee released a
statement in opposition to the ruling:
“Imagine being an owner of a franchise business and being
told that all the employees that you recruit, hire, train, pay,
promote and work alongside day after day are actually another
company’s employees, too. The NLRB General Counsel’s
absurd determination ignores decades of precedent and plain
old common sense in what can only be an effort to help labor
unions add more members.”
DIVISION OF ROLES
Under the current legal standard, endorsed by Congress
and the courts for the past 30 years, only legally separate
entities that display significant and direct control over
employees and conditions of employment are considered joint
employers. Current standards label entities as a joint employer
if they participate in the aspects of hiring, firing, supervision
and direction of employment.
The current standard clearly does not apply to the franchise
business model because the industry is built on a division of
roles and responsibilities for franchisors and franchisees. While
the franchisor sets brand standards and works to maintain
product consistency, franchisees independently operate the
10
day-to-day workplace environment and manage their small
businesses, including the decisions of who to hire and fire,
setting wage rates, employee scheduling and paying their
own taxes. To assert that franchisors and franchisees are
joint employers is to completely misunderstand the industry
relationship.
With this recommendation, it seems that the general
counsel is advocating a return to the pre-1984 approach for
determining joint employer status. The outdated approach,
mentioned in the amicus brief of the general counsel in
Browning Ferris (Case 32-RC-109684), states that an “entity was
a joint employer where it exercised direct or indirect control
over significant terms and conditions of employment of another
entity’s employees, where it possessed the unexercised
potential to control such terms and conditions of employment,
or where ‘industrial realities’ otherwise made it an essential
party to meaningful collective bargaining.”
DEVASTATING EFFECTS
Simply because franchisors and franchisees operate under
the same brand, it does not mean that the two exert equal
influence at locally owned, small-business franchises. If this
recommendation is applied to the franchise business model, it
would have the following devastating effects:
•
•
•
•
Franchisors would be liable for the decisions and
employment practices of individual franchisees.
Increased liability would force franchisors to exert more
oversight in day-to-day operations of independent
franchises.
Mounting litigation over liability disputes and employee
claims.
Excessive cost increases for franchisors going to
administrative overhead and workplace monitoring.
(Continued on page 12)
(Continued from page 10)
•
•
Loss of self-generated equity for thousands of franchise
small-business owners who would lose control of their
operations.
Stunting job growth and security for millions of workers
as workplace oversight intrudes on labor force.
There is no question that this recommendation by the NLRB
Division of Advice and General Counsel Griffin is a drastic
measure not only for franchising, but for the entire business
community. This proposed approach could reach to temporary
service workers, as well as outsourced and subcontracted
services. With a vague definition and expansive tests to
determine status, this decision could create a number of new
joint employment classifications on a local and national basis.
At a time when the economy is fighting to keep growth positive,
a decision such as this works in the opposite direction.
At a time when the economy
is fighting to keep growth
positive, a decision such as
this works in the opposite
direction.
As the situation continues to develop, the International
Franchise Association has been persistently defending the
franchise business model. In addition to releasing multiple
press statements, IFA Pres. & CEO Steve Caldeira, CFE,
took the laudable aspects of the franchise industry to major
media outlets to identify how these mutually beneficial, but
independently operated businesses strengthen our economy.
The IFA has also held dozens of meetings with members of
Congress and their staffs to ensure that those at the highest
level of government understand the dangerous impacts of this
joint employer decision.
On Sept. 9, Catherine Monson, CFE, CEO of FASTSIGNS
International, testified before the House Committee
on Education & Workforce’s Subcommittee on Health,
Employment, Labor, and Pensions about the impact of a
revised joint employer standard on the franchise industry.
Clint Ehlers, owner of FASTSIGNS of Lancaster and Willow
Grove, Pa., also testified on the impact of this change on local
franchise owners, their employees and their communities.
While this decision is a clear indication of outside pressure
from labor groups, the IFA will fight to protect an industry that
provides millions of jobs and opportunities around the United
States. Our country needs steady growth, and the NLRB would
be wise to support franchising, not to inhibit it. n
Robert Cresanti is executive vice president of
government relations & public policy for the
International Franchise Association. Find him at
fransocial.franchise.org.
You Provide Franchisees a Respected Name and
Proven Business Model, But Don’t Stop There.
Relieve franchise owners from administrative burdens — letting them
focus on growing their bottom line — by offering payroll, benefits, and
HR solutions from Paychex.
Help franchisees succeed by equipping them with:
• Integrated payroll, benefits, and HR technology that scales from
a single-unit operator to the multi-unit owner.
• Ongoing HR support, including help staying in compliance with
federal and state regulations.
• Brand-specific solutions that directly support the unique operating
needs of your business.
855-973-2466
franchisesolutions@paychex.com
www.paychex.com/franchise-solutions
Paychex, Inc. is a leading national provider of comprehensive payroll, human resources, time and labor, and benefits outsourcing solutions.
Formed in 1971, the company provides products and services to approximately 580,000 business owners nationwide.
12
REPORT
CARD
Erica Farage is senior director of political affairs &
grassroots advocacy for the International Franchise
Association. Find her at fransocial.franchise.org.
U.S. Senate:
Alexander, Lamar (R-TN).......................................................$5,000
Begich, Mark (D-AK).............................................................$2,500
Blumenthal, Richard (D-CT)..................................................$1,000
Brown, Scott (R-NH-Candidate).............................................$5,000
Capito, Shelley Moore (R-WV-Candidate)............ ...............$10,000
Cassidy, Bill (R-LA-Candidate)...............................................$5,000
Cochran, Thad (R-MS)............................................................$5,000
Coons, Christopher (D-DE)....................................................$6,500
Collins, Susan (R-ME)............................................................$7,500
Cornyn, John (R-TX)...............................................................$7,500
Cotton, Tom (R-AR-Candidate)...............................................$5,000
Daines, Steve (R-MT-Candidate).......................... ...............$10,000
Donnelly, Joseph (D-IN)........................................................$5,000
Durbin, Richard (D-IL)...........................................................$7,500
Enzi, Michael (R-WY)............................................................$5,000
Gardner, Cory (R-CO-Candidate)...........................................$7,500
Hatch, Orrin (R-UT)...............................................................$2,500
Johanns, Michael (R-NE)........................................................$1,000
Johnson, Ron (R-WI)..............................................................$2,500
Kaine, Tim (D-VA)..................................................................$2,500
Land, Terry Lynn (R-MI-Candidate).........................................$5,000
Landrieu, Mary (D-LA)......................................... ...............$10,000
Manchin, Joe (D-WV)............................................................$2,500
Markey, Ed (D-MA).............................................. ............$1,774.56
McConnell, Mitch (R-KY)..................................... ...............$10,000
Pryor, Mark (D-AR)................................................................$5,000
Risch, Jim (R-ID)....................................................................$2,000
Roberts, Pat (R-KS).................................................................$2,000
Rounds, Mike (R-SD-Candidate).......................... ...............$10,000
Rubio, Marco (R-FL)............................................ ...............$10,000
Sasse, Ben (R-NE-Candidate).................................................$1,000
Scott, Tim (R-SC)....................................................................$5,000
Shaheen, Jeanne (D-NH).......................................................$2,500
IFA’s political action committee, FranPAC, supports profranchise, pro-business candidates for U.S. Congress.
FranPAC’s current financial support of federal candidates
as of late August is reflected in the following “report card.”
2013-2014 Cycle Expenditures: $846,474.56
Republicans: $679,200
Democrats: $152,274.56
Other: $15,000
Tillis, Thom (R-NC-Candidate)...............................................$5,000
Toomey, Patrick (R-PA)...........................................................$2,500
Udall, Mark (D-CO)...............................................................$1,000
Warner, Mark (D-VA).............................................................$2,000
U.S. House of Representatives:
Amodei, Mark (R-NV-02).......................................................$1,000
Barber, Ron (D-AZ-02)...........................................................$3,500
Barletta, Lou (R-PA-11)..........................................................$1,000
Barrow, John (D-GA-12)........................................................$5,000
Benacquisto, Lizbeth (R-FL-19-Candidate).............................$5,000
Benishek, Dan (R-MI-01).......................................................$2,000
Boehner, John (R-OH-08)......................................................$5,000
Bishop, Mike (R-MI-08-Candidate)........................................$2,500
Bilirakis, Gus (R-FL-12)..........................................................$2,000
Buchanan, Vernon (R-FL-13)..................................................$4,000
Byrne, Bradley (R-AL-01).......................................................$5,000
Cain, Emily (D-ME-02-Candidate)..........................................$1,000
Camp, Dave (R-MI-04)..........................................................$5,000
Cantor, Eric (R-VA-07)......................................... ...............$10,000
Carter, John (R-TX-31)............................................................$2,500
Coffman, Mike (R-CO-06)......................................................$5,000
Collins, Christopher (R-NY-27)...............................................$1,000
Collins, Douglas (R-GA-09)...................................................$8,500
Comstock, Barbara (R-VA-10-Candidate)...............................$2,500
Costello, Ryan (R-PA-06-Candidate)......................................$5,000
Cuellar, Henry (D-TX-28).......................................................$5,000
Davis, Rodney (R-IL-13)...................................... .................$10,000
DeSantis, Ron (R-FL-06).........................................................$4,900
DelBene, Suzan (D-WA-01)...................................................$1,000
DeMaio, Carl (R-CA-52-Candidate).......................................$2,500
Diaz-Balart, Mario (R-FL-25)..................................................$1,000
Dold, Bob (R-IL-12)...............................................................$5,000
13
Ellis, Brian (R-MI-03-Candidate)............................................$5,000
Ellmers, Renee (R-NC-02)......................................................$3,500
Farr, Sam (D-CA-20)...............................................................$2,500
Fitzpatrick, Michael (R-PA-08)...............................................$2,000
Fleischmann, Chuck (R-TN-03)..............................................$5,900
Fleming, John (R-LA-04)........................................................$5,000
Flores, Bill (R-TX-17).............................................................$5,000
Gerlach, James (R-PA-06)......................................................$5,000
Goodlatte, Bob (R-VA-06)......................................................$2,500
Graves, Samuel (R-MO-06)....................................................$7,000
Griffin, Tim (R-AR-02)............................................................$2,000
Grimm, Michael (R-NY-11)....................................................$2,500
Guthrie, Brett (R-KY-02).........................................................$4,400
Hall, Ralph (R-TX-04)............................................................$1,000
Hanna, Richard (R-NY-24).....................................................$3,000
Hayworth, Nan (R-NY-18-Candidate).....................................$5,000
Heck, Denny (D-WA-10).......................................................$2,000
Heck, Joe (R-NV-03)..............................................................$1,000
Hensarling, Jeb (R-TX-05)......................................................$5,000
Huizenga, Bill (R-MI-02)........................................................$5,000
Hunter, Duncan (R-CA-50)....................................................$1,000
Holding, George (R-NC-13)...................................................$7,000
Hoyer, Steny (D-MD-05)........................................................$2,500
Hudson, Richard (R-NC-08)...................................................$5,000
Jenkins, Evan (R-WV-03-Candidate).......................................$5,000
Jenkins, Lynn (R-KS-02)..........................................................$4,000
Jolly, David (R-FL-13).............................................................$5,000
Joyce, Dave (R-OH-14)..........................................................$5,000
Kelly, Mike (R-PA-03)........................................... .................$2,500
Kind, Ron (D-WI-03).............................................................$5,000
Kline, John (R-MN-02)...........................................................$7,000
Latham, Thomas (R-IA-05).....................................................$2,500
Lipinski, Dan (D-IL-03)..........................................................$6,000
Luetkemeyer, Blaine (R-MO-09)............................................$2,500
Matheson, Jim (D-UT-04).......................................................$5,000
McCarthy, Kevin (R-CA-23)....................................................10,000
McCaul, Michael (R-TX-10)...................................................$7,500
McHenry, Patrick (R-NC-10)..................................................$2,500
McMorris-Rodgers, Cathy (R-WA-04).....................................$5,000
McSally, Martha (R-AZ-02-Candidate)...................................$5,000
Meehan, Pat (R-PA-07)...........................................................$5,000
Mullin, Markwayne (R-OK-02)...............................................$2,500
Mulvaney, Mick (R-SC-05).....................................................$4,500
Murphy, Patrick (D-FL-18)......................................................$1,000
Murphy, Tim (R-PA-18)...........................................................$5,000
Neal, Richard (D-MA-01)......................................................$5,000
Nunes, Devin (R-CA-22)........................................................$2,500
Olson, Peter (R-TX-22)...........................................................$1,000
Paulsen, Erik (R-MN-03)........................................................$2,500
Peterson, Collin (D-MN-07)...................................................$2,500
Poe, Ted (R-TX-02).................................................................$6,000
Pompeo, Mike (R-KS-04).......................................................$5,000
Price, Thomas (R-GA-06).......................................................$5,000
Radel, Trey (R-FL-19).............................................................$1,000
Reed, Tom (R-NY-23).............................................................$2,000
Renacci, James (R-OH-16).....................................................$5,000
Roby, Martha (R-AL-02).........................................................$2,500
Rogers, Michael (R-MI-08).....................................................$1,000
Rokita, Todd (R-IN-04)...........................................................$5,000
14
Roskam, Peter (R-IL-06).........................................................$5,000
Ross, Dennis (R-FL-15)..........................................................$3,500
Rothfus, Keith (R-PA-12)........................................................$5,000
Runyan, Jon (R-NJ-03)............................................................$2,500
Ryan, Paul (R-WI-01).............................................................$5,000
Scalise, Steve (R-LA-01).........................................................$3,500
Schock, Aaron (R-IL-18).........................................................$5,000
Schrader, Kurt (D-OR-05).......................................................$2,500
Shimkus, John (R-IL-15).........................................................$2,500
Shuster, Bill (R-PA-09)............................................................$1,000
Simpson, Mike (R-ID-02).......................................................$5,000
Smith, Jason (R-MO-08).........................................................$2,500
Southerland, Steve (R-FL-02)..................................................$3,500
Stivers, Steve (R-OH-15)........................................................$2,500
Swalwell, Eric (D-CA-15).......................................................$2,000
Terry, Lee (R-NE-02)...............................................................$1,000
Tiberi, Patrick (R-OH-12)..................................... ...............$10,000
Tisei, Richard (R-MA-06-Candidate)......................................$5,000
Upton, Fred (R-MI-06)......................................... ...............$10,000
Van Hollen, Chris (D-MD-08)................................................$1,000
Wagner, Ann (R-MO-02)........................................................$3,000
Walberg, Tim (R-MI-07).........................................................$5,000
Walden, Greg (R-OR-02)..................................... .................$5,000
Walorski, Jackie (R-IN-02).....................................................$2,000
Walters, Mimi (R-CA-45-Candidate)......................................$1,000
Webster, Daniel (R-FL-10)......................................................$2,500
Wilson, Joe (R-SC-02)............................................................$2,500
Yoder, Kevin (R-KS-03)...........................................................$2,500
Young, Todd (R-IN-09)...........................................................$5,000
Leadership PACs:
AmeriPAC..............................................................................$5,000
Ann PAC................................................................................$1,000
Bluegrass PAC.......................................................................$2,500
COATS PAC...........................................................................$2,500
Continuing A Majority PAC....................................................$5,000
ERICPAC.............................................................. ...............$10,000
First In Freedom PAC.............................................................$1,000
Freedom & Security PAC........................................................$5,000
The Freedom Project..............................................................$5,000
Majority Committee PAC..................................... ................$10,000
New Pioneers PAC................................................................$5,000
Orrin PAC..............................................................................$1,000
People for Enterprise Trade and Economic Growth PAC.........$2,500
Pioneer PAC........................................................ ...............$10,000
Prosperity PAC..................................................... ...............$10,000
Rely On Your Beliefs Fund.....................................................$5,000
Republican Operation to Secure and Keep a Majority..........$10,000
PAC to PAC:
American Society of Association Executives (APAC)...............$5,000
Blue Dog PAC..................................................... .............. $10,000
Democratic Congressional Campaign Committee................$15,000
National Republican Congressional Committee... ...............$30,000
National Republican Senatorial Committee......... ...............$30,000
New Democrat Coalition..................................... ...............$10,000
Republican Party of Michigan................................................$2,500
U.S. Travel Association PAC................................. ................$10,000
Don’t Reinvent
the Wheel
Faegre Baker Daniels represents some
of the world’s largest franchisors in
bet-the-company cases. Given our
litigation experience, we know how
to help you effectively and efficiently
identify key issues, manage risk and
protect your business. You can count
on us, because franchising is our passion.
USA q UK q CHINA
FaegreBD.com/franchise
S TAT E R E P O R T S — A DVA N C I N G F R A N C H I S I N G
State Attorneys General
Continue to Flex Their
Regulatory Muscles
AGs can carry weight in the fight for, or against, the franchise
industry.
BY DEAN A. HEYL, CFE
T
here is a reason that the National Association of Attorneys
General or NAAG is often referred to as the National
Association of Aspiring Governors. Attorneys general,
referred to as AGs, wield enormous power and discretion in
their respective states. This authority can be used to enforce
sound policy just as easily as it can be used to pursue a political
agenda.
As the shift of power continues to devolve from the federal
government to the states, attorneys general have taken a much
greater role in answering the regulatory questions that smallbusiness owners face daily. AGs are at the tip of the spear when
it comes to some of today’s most pressing legal and political
issues. In the wake of several new lawsuits filed by state AGs,
including challenges to the legality of the Affordable Care Act,
business owners cannot afford to underestimate the influence
that their state’s attorney general can have.
Attorneys general act as chief legal officers of their states,
serving as counselors to state government agencies and
legislatures, and as representatives of the public interest.
These officials, typically the main regulatory and legal advisor
to the government in their jurisdiction, may also have executive
responsibility for law enforcement and public prosecutions.
In many states, the attorney general is the second only to the
governor. Early in my career, I served four years in the Idaho
Attorney General’s Office.
AGS AND POLICYMAKING
The policymaking role of AG is particularly important to the
franchise industry given the recent increase in disputes related
to the independent contractor status of franchisees. As a state’s
chief law enforcer, the AG is responsible for bringing litigation
against businesses that fail to comply with state laws. Although
an AG would typically show restraint while legal questions are
decided in higher courts, an AG with political ambitions could
decide to launch a stream of frivolous lawsuits. Given that the
franchise model is already under attack at the federal level
from organizations such as the National Labor Relations Board’s
Division of Advice, activism from state AGs can carry weight in
the fight for, or against, the franchise industry.
THE AG SELECTION PROCESS
Just as state constitutions reflect the diversity of the places
that created them, different states have different methods
of selecting their chief legal officers. Attorneys general are
popularly elected in 43 states and are appointed by the
governor in five (Alaska, Hawaii, New Hampshire, New Jersey
and Wyoming). In Maine, the attorney general is selected by
secret ballot of the legislature and in Tennessee, by the state
Supreme Court. The District of Columbia is holding its first
election for AG this November.
IFA IS ENGAGING AG GROUPS
IFA is actively engaged with numerous attorneys general
groups, including NAAG, the Conference of Western Attorneys
Generals, and both the Republican and Democratic Attorneys
General Associations.
“Working with attorneys general and informing them of
issues important to franchising is an integral part of IFA’s
comprehensive advocacy program,” said IFA Exec. Vice Pres. of
Government Affairs & Public Policy Robert Cresanti. “We look
forward to working with leaders like Kansas Attorney General
Derek Schmidt, who clearly has a deep understanding of how
proper application of the law can create a better environment
for growth.”
16
GUIDING FRANCHISES
TO BRAND EXCELLENCE
LET TRANSFIRST® PAYMENT PROCESSING WORK FOR YOU
SUPPLIER
FORUM
TransFirst works with franchises across the nation to offer payment processing options that are easy and affordable.
Here are just a few reasons to work with TransFirst:
Franchisors:
Franchisees:
Expert sales and product training
Accept all major credit/debit cards
A full-service processing infrastructure,
including customized pricing
24/7, U.S.-based customer support
Revenue share models available
Rated A+ by the Better Business Bureau
$100,000 data breach protection and support
No early termination fee
Mobile, wired, wireless & Internet-based solutions
Free equipment options available*
Competitive processing rates
Next-day funding available
Plus … Now you can accept American Express® Card transactions at the same rate as other payment cards –
businesses that process less than $1,000,000 in American Express annual charge volume may be programeligible (some restrictions and exclusions may apply). American Express Cards can potentially bring in new
business and help boost your bottom line. And it’s all through TransFirst, all your processing information with
one statement, one point of contact and one great price!
PUT TRANSFIRST TO WORK FOR YOU! CALL TOLL-FREE
844.300.4344 OR VIA EMAIL AT FRANCHISE@TRANSFIRST.COM
*Merchant account required and subject to credit approval; some restrictions and exclusions apply to all offerings. VX520 is a trademark of
Equinox Payments. Trademarks are the property of the respective owners and are not necessarily affiliated with TransFirst. TransFirst, LLC is a
registered ISO/MSP of: Wells Fargo Bank, N.A., Walnut Creek, CA, and Synovus Bank, Columbus, GA, for Visa® and MasterCard® only.
TF3469
The rise in power of state attorneys general
is a good thing for the franchise community. Not
only does it place a firm non-partisan barrier
between businesses and the constitutionality
of legislation, it also provides IFA with another
resource to challenge bad policy after it’s
already passed a state’s legislature. With the
help of our members, and as we continue
to build and strengthen relationships with
state AGs, we hope to continue productive
discussions, resolving legal issues before they
even arise. n
Dean A. Heyl, CFE, is vice
president of state government
relations, public policy & tax
counsel of the International
Franchise Association. Find him
at fransocial.franchise.org.
Today, the numbers of Republican and Democratic state AGs are almost even.
SHATTER EXPECTATIONS
at your next convention...
Our experienced Certified Meeting Professionals help
some of the most recognizable brands in franchising
produce resoundingly successful conventions. When we
manage the details, you’re free to focus on your strategy
and message. Please visit our IFA resources page at
meetingexpectations.com/IFA for case studies and tips.
Lisa Burton, CMP
Vice President
lburton@meetingexpectations.com | 404-760-4232
MeetingExpectations.com/IFA
Venue Sourcing & Contracts | Meeting Planning | Registration
Strategy | Logistics | Exhibit Hall | Marketing | Technology
18
“Their professionalism and attention to
detail take the stress out of meeting
planning. Always a pleasure to work
with Meeting Expectations!”
– Gordon B. Logan
Founder & CEO, Sport Clips
FEATURES
SUPPLIER FORUM
IFA Supplier Forum:
Advancing IFA Goals and
Initiatives
Franchising, at all levels, and in all organizations, involves developing and nurturing strong,
mutually beneficial relationships.
BY MARK A. KIRSCH, CFE
THE INTERNATIONAL FR ANCHISE ASSOCIATION is the
“voice of “franchising,” and to a large segment of the business
world, policymakers and legislative leaders, IFA is an association
by, for and about franchisors and franchisees. While promoting
the interests of franchisors, franchisees and the benefits of the
franchise model, IFA is more than that, and the Supplier Forum
plays a significant role in the internal operations and external
success of the association.
The Supplier Forum, sometimes referred to as the third
leg of the IFA membership stool, consists of those association
members who provide services and products to franchisors
and franchisees. Due to their commitment to the franchising
business model, as well as the benefits they derive from working
with franchisors and franchisees, IFA Supplier members are
woven into the fabric of just about every IFA program, policy
and initiative.
Currently, there are approximately 680 supplier members,
from a diverse cross section of businesses, including
consultants, software companies, franchise development
specialists, attorneys, marketing and public relations
professionals, analytics companies, site development
specialists, web designers, accountants, and payment and
credit card processors, just to name a few. `
Suppliers are critical to the financial health, the operations
and programs of the association. Suppliers contribute more
than $1.6 million in membership dues, and more than $2.5
million in other revenue, including convention and other
program attendance fees, sponsorships, exhibitor fees and
advertising.
Supplier members are leaders in FranPAC fundraising with
more “max” donors ($5,000 per year) than any other member
group in IFA, which helped the association break into the top
25 associations in Washington, D.C. with more than $1 million
collected in the current election cycle.
Suppliers are involved in all facets of IFA, from planning
programs and conferences to holding membership in and
chairing various committees and task forces to membership on
the board of directors.
The Supplier Forum operates through the Supplier Forum
Advisory Board, which is comprised of 21 supplier members,
representing a wide spectrum of supplier companies. Three
years ago, the Supplier Forum Advisory Board Chairman Scott
Pressly, (currently a partner with BIP Opportunities Fund LP),
implemented a new structure for the Advisory Board, with four
operating groups, designed to increase the productivity of
Supplier Forum action, provide additional support to the IFA,
and spur creativity and engagement in association projects. A
fifth group, the Past Chairs Council, was created this year. The
following is a brief description of these five groups, along with
their goals and objectives for 2014-2015.
19
MEMBER ENGAGEMENT GROUP
The Member Engagement Group, chaired by Ron
Feldman, CFE, principal and chief brand strategist of
Siegel Financial Group, is tasked with maximizing suppliers’
membership value and increasing supplier member
engagement with IFA programs, whether related to supplier
business development, conventions and conferences
or IFA legislative and grassroots political action. Some
of the 2014-2015 plans include communicating supplier
benefits, such as preparing case studies and SmartBrief
communications; developing a mentoring program for
new suppliers; and creating a webinar for new and existing
suppliers for increased participation during the annual
convention and other activities.
COMMUNICATIONS GROUP
The Communications Group, led by Philip St. Jacques,
CFE, partner and chief marketing officer of St. Jacques
Marketing, plays a crucial role in providing internal
communication (within the Supplier Forum), and external
communications (vis-à-vis the other forums and groups
within and outside of IFA). This group intends to serve as a
liaison for all of the operating groups to foster understanding
and creativity for the forum. It will also be the point group
for Supplier Forum “calls to action” for supporting broader
IFA initiatives. On the external side, the Communications
Group will explore avenues to keep IFA members (including
franchisors, franchisees and association staff) aware of
supplier-sponsored or supplier initiated programming.
BUSINESS SOLUTION ROUNDTABLE GROUP
Mary Ann O’Connell, CFE, president and founder of
FranWise, serves as the Business Solution Roundtable
Group leader. Her group is responsible for the coordination
of the Business Solution Roundtables during IFA’s Annual
Convention. The BSRs are often the convention’s highestrated programs. At the 2014 convention, O’Connell, who led
the BSR group in 2013-2014, along with Anne Poodiack, IFA’s
senior director of meetings, implemented a modification to
the roundtable format, so that the roundtables hosted by
franchise executives and facilitated by supplier executives
were integrated over two days. The result was a success.
This year, the BSR Group, along with Poodiack, is working to
improve an already top-flight program, to deliver advice on
more than 70 topics and to maximize convention attendee
value.
SEMINARS GROUP
The Seminars Group is chaired by Larry Myer, vice
president of new business development at F.C. Dadson.
20
The seminar’s principal role is to plan and organize the
Supplier Forum’s monthly WednesdayWise Webinars.
Having a good pipeline of topics and an active working
group helps to keep these webinars current and
popular. The Seminar Group, working with the other
operating groups, will be looking for opportunities
to create webinars or other programs for suppliers,
franchisors or franchisees.
PAST CHAIRS COUNCIL
The Past Chairs Council, led by Darrell Johnson,
CFE, president and CEO of FRANdata, was created
to take advantage of the experience of the Supplier
Forum Advisory Board’s past chairmen, to focus on
long-range strategic planning. Some of the issues that
are on their agenda are operating group effectiveness,
coordination with the IFA board, and developing
Supplier Forum positions on key franchise topics.
One of the watchwords of the Supplier Forum for
2014-2015 is “engagement.” We are encouraging
participation and engagement by suppliers in various
programs of IFA, including Supplier Forum-sponsored
activities. In addition, we are seeking to have supplier
members become more engaged in IFA priorities and
legislative outreach. For example, when IFA Pres. &
CEO Steve Caldeira, CFE, or the IFA board requests
that franchisors and franchisees participate in state and
local functions, lobby to protect the franchise business
model at state houses or city council meetings, or
promote franchising in their local communities with
local public relations and press events, suppliers can
leverage their networks of customers and clients by
encouraging franchisor and franchisee involvement in
public outreach to policymakers. In this way, suppliers
become an even more important and stronger third
leg of the IFA stool.
Franchising, at all levels, and in all organizations,
involves developing and nurturing strong, mutually
beneficial relationships. The Supplier Forum is one
of those connectors that fosters positive franchise
relationships, and opportunities for franchisors,
franchisees, suppliers and the IFA as an organization. n
Mark A. Kirsch, CFE, is a principal in the
Washington, D.C. office of Gray Plant
Mooty, one of the leading franchise law
firms, with a 30-lawyer franchise group in
Minneapolis and Washington, D.C. He is
chairman of the IFA Supplier Forum, and
is currently a member of the IFA board and IFA Executive
Committee. Find him at fransocial.franchise.org.
SOCIAL
TECHNOLOGY
to manage your franchise brand
ONE STOP
SET & FORGET
ONE DASHBOARD
FOR EVERYTHING
SOCIAL
Announcing the launch of IFX’s latest platform designed to
maximize social media content, engagements and ROI for both
start-up and established franchise organizations.
Sell more franchises
Drive new customers
to your franchised and
company-owned
locations
Engage and convert
existing customers
Maintain your brand
integrity across multiple
social media channels
CONTENT DATABASE
PERSONALIZED CONTENT
PERMISSION SETTINGS
SANDBOX SHARING
GROW YOUR BRAND
AND MAKE YOUR LIFE EASIER
Ifxonline.com
858.724.1024
ZEE AND ZOR ANALYTICS
CUSTOMER REVIEWS
ONE STOP RESPONSE INBOX
BRAND ASSISTANT
LOCATION RANKINGS
MORE FRANCHISOR STRATEGIES?
FULLY INTEGRATED OUTBOX
Register to attend IFX’s Annual Strategic Franchise
Conference for Emerging Franchisors.
AND SO MUCH MORE...
Dec. 11-12 in San Diego
www.ifxConference.com
FEATURES
With Franchisee Support,
You Get What You Pay For
Supporting the growth of your franchisee family with
adequate operational guidance and support mechanisms
helps in the long run.
BY EDITH WISEMAN, CFE
QUESTIONS WE FREQUENTLY GET from our franchisor advisory clients include “Are my support staffing levels in line
with the industry?” or the similar “What are best practices in human resource support?” These questions frequently come
up for a variety of reasons:
•
•
•
The franchise business has evolved. A franchisor is a service organization, as such, management wants to help their
franchisees grow and have the skills to deal with the competitive marketplace.
Hiring more support over time to meet franchisee’s needs. At a certain point, the service orientation catches up
with the franchisor as it realizes that its contractual relationship with franchisees is not adequately paying for the
services.
Businesses evolve from a company-owned business model into a franchise model. As such, the companies forget
to forgo resources that supported a company-owned model into a service-support model for their franchisees.
Also, some are ill-equipped to know how they should evolve their support structures.
Many franchisors want an outside perspective of how much support will help their franchisee thrive. One would imagine
that this question is easy to answer. However, the issue is complex because support comes in many different forms. It
can come in the form of technology, training, field support, efficient supply chain, marketing, specialized subject support,
networking groups and the list can go on. Human resource support alone is a fixed cost and very expensive. Franchisors
need to be confident that they are making the right hiring decisions, and know what to anticipate as their franchised
business model grows.
SETTING UP THE RIGHT METRICS
As part of our benchmarking and research practice, analyzing key support metrics against outcomes helps to provide
guidance and insight into efficient levels of human resource support. A few examples for illustration purposes are:
calculating specific metrics such as the ratio of initial franchise fees to training hours, ratio of field support to franchise
units, ratio of field support to royalty revenue, and evaluating the relationship between those metrics against a brand’s
continuity rate.
Continuity is a success metric. A brand’s continuity rate is measured by counting all franchise stores that were in
operation at the end of the year as a percentage of all stores that existed throughout the year. Many brands have never
heard of continuity rate, and instead use “failure rates,” which we have found to be imprecise and too general. Having
a high continuity rate demonstrates a brand’s ability to keep franchise units continually operating. Therefore, having a
high continuity rate is a success metric which is an industry standard for lenders and private-equity firms when evaluating
whether a franchise system is successfully operating.
When comparing across franchise systems and over time, franchisors are able to glean whether their support is sufficient
and have guidance for how to evaluate new support over time.
A STUDY ON SUPPORT COSTS AND EFFICIENCIES
To provide specific examples of how measurements are applied, let’s look at how much support truly costs and then
drill down into specific upfront support and field support. To do so, FRANdata analyzed a sample of 100 brands. This
grouping of brands has a FRANdata-prepared Bank Credit Report. This is a third-party objective evaluation of a brand’s
22
AN AWARD
WINNING TEAM
In evaluating a law firm, we think one of the most reliable approaches is to study the conclusions
of respected research firms that interview clients and other professionals and publish their findings.
Here’s what they say about DLA Piper’s Franchise and Distribution practice:
Chambers USA: America’s Leading
Lawyers for Business
“Continues to stand head and shoulders above its competitors”
“Enduring high profile in franchisor representation”
“Impressive global footprint”
Law Firm of the Year
Recognized by U.S. News World Report as “Law Firm of
the Year” in the Franchise Law category. The firm also
received a tier-one category ranking in Atlanta, Chicago and
Washington, DC/Northern Virginia.
Who’s Who Legal
“We have no hesitation in once again declaring DLA Piper
the leading firm in the world in this area.” We have been hailed
as the number one global law firm in the area of franchise law for
ten consecutive years, every year since the award began.
Chambers Global: The World’s
Leading Lawyers for Business
“Clearly the crème de la crème of the franchising world”
“This global heavyweight maintains its reputation as an
international leader in franchising work”
With lawyers in cities across the Americas, Asia Pacific, Europe and the Middle East,
DLA Piper is proud to represent the International Franchise Association and hundreds
of franchise companies in more than 70 business sectors and 100 countries.
www.dlapiper.com
Rich Greenstein, Chair, Franchise and Distribution Group, One Atlantic Center, 1201 West Peachtree Street, Suite 2800, Atlanta, GA 30309 | Attorney Advertising
DLA Piper is a global law firm operating through DLA Piper LLP (US) and affiliated entities. For further information please refer to www.dlapiper.com.
credit risk. These brands were selected for the sample
because brands that have BCRs historically have better
outcomes; simply said, their growth has a greater
degree of sustainability against the broader franchise
population. This is expected because the pool of
franchised businesses willing to go through a thirdparty evaluation undergoes a natural selection process.
The sample population consisted of 100 brands
(59 food and 41 non-food). FRANdata measured
franchisee support as a percentage of total general and
administrative expenses. On average, 43 percent of
franchisor G&A is spent in direct support of franchisee
operations — those functions done in direct support
of franchisees. That includes franchise development,
site
selection/pre-opening
activities,
training,
field operations, compliance, marketing, legal and
human resources. The question that franchisors and
franchisees should both be asking is “How effective are
their investment and use of these resources?”
From a franchisor’s perspective, a lot of money is
spent up front to get a franchise unit started. This
includes such things as development, training and siteselection expenses. Recovery of those funds is in the
form of initial franchise fees and royalty fees. Generally,
it takes a franchisor the better part of two years or more
to break even.
MEASURING THE IMPORTANCE UPFRONT
SUPPORT
To get to the bottom of this, and measure how
upfront support affects long-term results, we analyzed a
sampling of these 100 franchise brands. We found that
there is a relationship between initial franchisee fees
and the amount of support a prospective franchisee
should expect. Take training for instance. As the graph
shows, brands with higher IFFs provide significantly
more training.
FIELD SUPPORT
The same holds true for other functional support
levels. But does higher support lead to better outcomes?
Examining a sample of 38 franchise concepts, FRANdata
found that brands with a below-average ratio of both
field support staff to franchise units and field support
staff to franchisees tend to experience lower continuity
rates and higher real business failure rates; and brands
with an above-average support ratio tended to maintain
a higher continuity rate than brands with a belowaverage support ratio. Although the differences were
less than 2 basis points in both cases, in the context of
unit closures, this translates into significant money.
How do you measure levels support? One key
measurement is support staff to franchise unit ratio,
according to Ritwik Donde, BCR research analyst at
FRANdata, “A low support staff to franchise unit ratio
is beneficial to the system, as it enables each support
personnel to dedicate sufficient time to visit each
franchisee and his/her location.”
There is no “secret sauce” to gauge what is right for
every system. Sometimes it is a matter of trial and error,
but even with trial and error, measurements need to be
put in place to trigger a change in approach or focus.
After all, if you cannot measure it you cannot manage
it. As your business grows and changes, the need to
recalibrate expectations or investments in franchisee
support grows in importance as well. It can never be
highlighted enough that as important as pushing your
brand out to new markets is, supporting the growth
of your franchisee family with adequate operational
guidance and support mechanisms helps you in the
long run. n
Edith Wiseman, CFE, is president of
FRANdata and an authority on franchise
operations and financing. Find her at
24
FEATURES
Making Site Visits Effective
Shared expertise can be your system’s greatest asset.
BY MARY ANN O’CONNELL, CFE
SITE VISITS: ALL TOO often, franchisees fear them and
franchisors do them only because they are required. But,
when approached properly, site visits can be your best tool for
business and relationship building.
It starts with determining why you are doing the field visit
and the reasons vary. Food service businesses are inspecting
the cleanliness and safe food handling techniques to protect
the public, some are visiting to see that brand standards are
being upheld so there is a consistent customer experience
and finally, there are those to build the franchisees’ financial
strength.
No matter what your reasoning, “Effective field inspections
begin with well-defined compliance standards, strong
relationship builders conducting the reviews and a process
in place to ensure that items identified on the inspection
are reconciled,” says Kelly Grace, vice president of sales at
Volano Solutions, which produces in-field review software. In
other words, let your franchisees know what will be reviewed,
how it will be measured and what the ramifications of those
measurements will be. We fear the unknown so shed some
light and let people know why they are being inspected or
reviewed. Let them know this is to assist, not act as a police
force.
THE “WHY” OF SITE VISITS
Amy Cheng, partner of the law firm Cheng Cohen, cautions
that the inspection/review be based on objective criteria. “The
form should avoid subjective questions to the extent possible
because different field reps can interpret circumstances
differently. Further, the field reps making the inspections
should all be trained by the franchisor so that they understand
not only the inspection process, but also then, what happens
after the inspection. What are the consequences if the
franchisees fail to meet certain requirements? How do you
communicate that? The communication from the field rep
level and the corporate office needs to be consistent.”
This is how it’s handled in the Nothing Bundt Cakes system.
Debra Shwetz, CFE, co-founder, said: “We focus on the right
people, great bakery operations, relentless marketing, financial
fundamentals and enduring relationships. This consistent,
simple model gives our support team repeatable goals
whether we are attacking weak operations, new openings
or developing solid operators and their teams. It gives our
support team a common language and gives us measurable
goals. Making the reports available online for all of the support
team helps each department see areas of weakness and focus
their efforts in these areas.”
At FranWise, we recommend that all the brand and operating
standards be called out clearly in the operations manual,
complete with the repercussions and cure methods. Consider
adding language that describes the inspection process and the
measurement criteria.
Nothing Bundt Cakes uses a simple tool — self-evaluation —
to engage the franchisee. “We ask the franchisee to complete
an evaluation alongside the support team member and then we
compare the comments/scores,” said Shwetz. “The franchisees
are often harder on themselves than we are!”
It starts with the franchisor deciding which parts of the
business have the greatest effect on the customer experience
and therefore the franchisees’ profitability. “Preparation for the
visit is essential to effective field visits,” said Danessa Itaya, a
vice president of Maid Right. “In addition to making sure we
have their updated financials, we also bring their annual business
plan so we can review their goals. We also ‘mystery shop’ which
allows us to get third-party feedback and review it with the
franchisee. We were a little worried as to how this would be
perceived, but we have found that they are very appreciative of
the mystery shop feedback.”
This requires gathering data from point of sale systems,
financial reports and comparing them to system-wide
benchmarks. Every franchisor should know the businesses’
key performance indicators and the behaviors that affect
them. With this data, you can set specific goals and actions
for improvement. Shwetz said they require quarterly financial
submissions then use these numbers to provide benchmarks for
the system that are then used during these visits. Like Maid
Right, Nothing Bundt Cakes, uses monthly mystery shop scores
to reinforce the brand standards and an exceptional guest
experience. It allows them to spend more time coaching and
mentoring and not so much being a sheriff.
Steve White, chief operating officer of PuroClean, echoes
this idea. “In my experience, having a set of current financial
statements to review in advance of the visit makes all the
difference. The data tells us where our discussion should be
25
focused to learn more about how we can help that franchisee
improve his success.”
This is how to turn a site visit into a business-building tool,
but it requires that the franchisor employ the tools to gather
store performance data and financial records and evaluate
them regularly. This turns a site inspection into a prescriptive
visit rather than a police call. As Tony Alessandra, Ph.D., author
of “The Platinum Rule” said, “Prescription without diagnosis is
malpractice.” How do you help your franchisees improve when
you have yet to determine what is or isn’t working?
Amit Kleinberger, CFE, and CEO of Menchie’s Frozen
Yogurt, sums it up this way: “The effectiveness of the quality
assurance visits is generally correlated to:
but there is always time for adjustment and improvement.
For successful site inspection visits:
•
•
•
•
•
•
1. The relationships the ‘inspectors’ develop long term
with the franchisee. These need to follow a ‘be
respected, not liked approach;’
2. The level of real-world knowledge the inspector brings
to the franchisee. The inspector has to be highly skilled
in the workings of the brand;
3. The perceived value of the franchisor as whole. A
franchisee listens more when he feels positive about
franchise system; and,
4. The method of evaluation needs to consist of an
inspection and business coaching components as one.
•
•
Clearly identify your key performance indicators and
brand/operating standards.
Identify and define them in the operations manual.
Create an objective measurement tool and criteria
to be used in the field.
Explain the system and the goal of the meeting
to the franchisees. Make it part of the corporate
culture.
Work to build a relationship of coach and advisor,
not police force.
Gather key financial and performance data in
advance, so you know which causes to look for and
which changes to prescribe.
Set goals, actions and remedies and define the
timetable.
Have staff work to create and maintain a respectful
working relationship.
If you need additional help with building an effective
site inspection process, contact successful franchisors and
suppliers for more great ideas. Shared expertise can make
franchising greater and be your system’s greatest asset. n
Mary Ann O’Connell, CFE, president and
founder of FranWise. Find her at fransocial.
franchise.org.
When all of these are met, you will have a more effective
field inspection program.”
Successful field inspections start long before the franchise
representative steps into the franchisee’s business. These
powerful business-building tools start in your planning stage,
SMART Franchise
Marketing
> Content Distribution Management for Zors
> Marketing Tools for Zees
> Brand Consistency for customers
SMARTworks® helps your franchisees achieve marketing
success locally, while enabling you to measure compliance
and brand consistency on a national level. Connecting
Zors and Zees-now that’s SMART marketing.
LOCAL
MARKETING
PROMOTIONAL
ITEMS
STORE VISUALS
DIRECT
MARKETING
NATIONAL
DISTRIBUTION
& KITTING
MARKETING
SERVICES
standardregister.com/CDM
26
FEATURES
Redesign Your Site
Selection Process to
Expedite Finding and
Closing New Sites
How making changes over time can maximize efficiencies and
brand development without shocking the entire system.
BY KYOMI REINHARD
BRICK AND MORTAR FR ANCHISORS often share best
practices with one another in hopes to redesign their site
selection process while striving to balance speed with “the
perfect site” syndrome, all to create a process each franchise
partner follows. These brands understand real estate is a
core value of any location-based company in the franchise
industry. Unfortunately there is not a singular formula for this
process; instead, building a system for site selection is more
like braiding DNA strands that are different for each system,
but lay an integral framework for the development process.
Similar to DNA, each framework is comprised of the same
essential factors; however, the final product is proprietary
to each concept based on the depth of the franchisor’s
understanding of success factors, the amount of support and
personnel involved in implementation, and flexibility for real
estate solutions. To evolve the site selection process, great care
and timing must be considered or brands face certain system
disruption and possible extinction. Staging the mutation of any
site selection process eases transition for franchisees currently
in development, and encourages best practices for the brand
and future brand partners.
The quickest route to identifying possible viruses in your
site selection DNA is to ask your franchisees which parts of
their onboarding and real estate process caused the most
challenges. These conversations will help franchisors identify
not only necessary changes, but also the priority of such
changes. Timing is essential to any franchise system, so
initiating changes without total system-wide restructuring
limits the potential for internal problems.
IMMEDIATE RESTRUCTURING
An immediate change to aid the progression of development
is how personnel work together along with the quality of the
franchisee prospect. A well-financed franchisee candidate
working with a sales team member who sells vetted territories,
in coordination with the real estate department, allows the
process to start quickly, circumvents financing hold-ups, results
in better deals and avoids cannibalization of the brand.
Setting a high standard for franchisee quality and worth
greatly increases the probability of better rental rates, quicker
landlord approval, lower personal guaranty time and higher
likelihood of landlord concessions; which in turn speeds the
process and decreases risk for the franchisee and brand as
whole.
Up-front coordination of the real estate and sales teams
benefits the sales team by increasing their understanding
of which markets to concentrate efforts. Franchisees join the
system confident their area has already been vetted before they
start expending capital on their new investment, consequently
increasing trust in and excitement for the brand.
This type of system also requires the separation of sales and
real estate, though they are commonly joined together and
called the development team. Sales and real estate both require
significant diligence, specific expertise and daily progress to
succeed, so if the same person spearheads both departments,
the progress of both are negatively impacted.
If your system is still in a major growth phase, and hiring
internally is not an option, outsourcing adds significant benefits
to franchisees, and can either be folded into franchise fees
or paid for by the franchisee preventing increased overhead
to corporate. This simple reorganization of personnel will
show franchisees and potential franchisees that your brand is
committed to aiding their success and addresses the question:
“Why can’t I sign a lease before my franchise agreement?”
SHORT-TERM REDESIGN
Whether your franchise is an established concept or a
start-up, standardizing documents is a short-term goal essential
to ensuring certain business terms, franchisor rights and
potential franchisee liabilities are set, upheld and mitigated. This
also applies to uniform site criteria, site acceptance packages
and the process for site acceptance. Success for negotiation
is directly reflective of the documentation infrastructure and
27
the management of these documents. Be sure to limit dealbreakers for negotiation and avoid terms thrown in because
of “what if” or “what happened once” circumstances as
those terms can stifle the process or cause franchisees to lose
out on good locations. If letters of intent and leases are not
handled by a franchisee team member or project manager
responsible for driving the process, negotiation can drag on
for months, potentially for reasons easily compromised.
In the event your brand is unsure of the quality of the
established site criteria, analysis with the aid of real estate
consultants of the top and bottom performing five-to-10
locations can expose what is and is not suitable with
relation to physical space, demographics, visibility and
deal economics. For further analysis, implementation of an
analytics program will drill down further to reveal positive
and negative correlations.
LONG-TERM INITIATIVES
Now that short-term goals are in place, any brand should
continue to evolve and create immunizations to process
hindrances system-wide. These long-term modifications to
the process can be much more labor intensive and require
the coordination of many parties. For example, gathering
all signed leases both new and old, and possibly creating
abstracts of each, can be integral to system-wide changes
such as rebranding initiatives, new model initiatives (changes
to types of sites possible), and allow the franchisor to
understand the potential effects of these changes before
implementation.
Before implementing these system-wide changes to
types of real estate, testing new strategies with successful
multi-unit franchisees not only provides the opportunity to
learn much needed lessons, but also gives the initiative clout
if endorsed by a well-known and respected brand partner.
Franchisees are much more likely to coalesce with corporate
when a strategy has been proved.
Another lengthy goal is to create initiatives based on
site investigations of all current locations. Like the shortterm goal of analyzing 10-to-20 locations, this exercise is
much more in-depth and can aid in such programs such as
co-branding or complementary co-tenant ventures. Again,
hiring an analytics company may help with gathering this
information, but can be costly and limited to certain factors
and output. Be sure to consider operator performance in
doing so since operations play a key role in the success of a
particular location.
Once immediate, short-term and long-term approaches
have been established, based on the needs and feedback
from the system, be sure to implement softly so personnel
and franchisees adopt new initiatives with ease. Change
is a vulgar word in franchising since each brand strives for
consistency; however by simply shifting perspective to the
idea of evolving a system to flow with the cycles of real estate
markets and brand modifications, franchisors can redevelop
their site selection DNA to provide new infrastructure one
strand at a time. n
Kyomi Reinhard is the vice president of Javelin
Solutions, an outsourced real estate and lease
negotiation firm exclusively in the franchise
industry. Find her fransocial.franchise.org.
Welcome to the all-new QuickBooks
®
The essential tool
for running your
entire business.
Smarter. Faster. Simpler.
The all-new QuickBooks
helps you do more than
ever before. Track sales, pay
employees, scan receipts
and get paid however and
whenever you want. Turn on
only what you need — it all
works together so your
data syncs automatically.
This is your business on the
all-new QuickBooks.
Run with it.
Toss with it.
Run with it.
Free offer applies to QuickBooks Online, Online Payroll and payments monthly service fee; transaction fees apply.
©2014 Intuit Inc. All rights reserved.
28
Whisk with it.
Call 800-449-8934
to get started for free.
FEATURES
The Benevolent Business
Leader: The New Look of
Today’s Future Franchisees
Blending business success and charitable alignment motivates the
benevolent business leader.
BY PHILIP ST. JACQUES, CFE
DID YOU FEEL THAT? There is an overt shift in the motivating
drivers that bring people who are seeking business ownership
to franchise brands. Financial rewards and controlling one’s
future remain high on the priority list, yet a new trend that
began more than eight years ago, is gaining momentum.
This new trend holds a coveted place at the top of franchise
seekers’ lists, as more and more people are seeking businesses
and brands that align with their core values and allows them to
give back to communities that they serve.
BLENDING BUSINESS SUCCESS AND CHARITABLE
ALIGNMENT
This is a feel-good story about the emergence of the
“benevolent business leader” and social entrepreneurship, a
fast-growing movement that is showing up for brands with a
mission, to not only find the opportunity for growth, but also
those seeking to fill a charitable-shaped hole that completes
their story. By blending business success and charitable
alignment, that combination becomes a powerful motivator for
the benevolent business leader when choosing brands to align
with.
Franchisors tend to fall back on the pragmatic, measurable
characteristics of potential candidates. These often include
geography, net worth, liquid capital, business or management
experience and often the message franchisors offer about
financial performances and tangible assets. Yet, what may
not be readily apparent in this quest to put candidates into
nice neat categories is that many successful entrepreneurs are
seeking brands and opportunities that do more than generate
revenue, and are asking questions such as “What do you stand
for?” and “How are you making a difference?”
This benevolent business leader has attained a certain
level of success and in looking for new opportunities is
evaluating brands on their social responsibility, value system
and charitable alignment. There seems to be an innate drive to
contribute to the communities they operate in for helping them
achieve a certain level of success and now they want to return
something to those communities.
ATTRACTING THE BENEVOLENT BUSINESS LEADER
So the big question is, “Where do franchisors find and
begin to attract this highly desirable franchise candidate?”
To start, franchisors need to take an introspective assessment
and ask hard, truth-seeking questions, such as “What do we
stand for?” and “What are our core values?” Many brands have
written mission statements and corresponding core values, but
the authenticity of that mission, core values and how deeply
committed franchisors are to that belief system will demonstrate
to the benevolent business leader whether this is a veneer or a
mission that is essential to driving the company forward.
“People that show up for
Moolah U are looking for
deeper meaning measured in
something more than money.
That’s the embodiment of social
entrepreneurship.”
-Gayle Reaume
CEO Moolah U
29
KEY ATTRIBUTES
What these benevolent business leaders all have are
several key attributes. They have time, choice, are capitalized
and are in demand.
Gayle Reaume, founder and CEO of Moolah U, knows all
about the benevolent business leader.
“I want to end generational poverty,” said Reaume.
“Through our camps and clubs, our mission is to provide
young people with the tools to build lives of financial stability
and responsibility. Moolah U delivers real life and real
money experiences, which starts young people on a journey
to financial independence. Our future franchisees that
experience our brand see this vision, have achieved success,
gained perspective, and want to give back and Moolah U
allows them to do just that.”
Social entrepreneurship is defined as those pioneering
companies that emerge to solve challenging social problems
through business processes, and Reaume feels she’s one of
these pioneers.
“We all do better when we all work better,” she said.
“I have a personal passion to educate young adults about
financial literacy, and I wrapped a business around that
passion. To end generational poverty it’s going to take an
army of brand evangelists to bring financial literacy to the
world. Franchising allows Moolah U to scale its mission, and
for the benevolent business leader, it’s a perfect fit.”
Taking the concept of social entrepreneurship one step
further, we arrive at social franchising, a term that describes
the delivery of desperately needed health and wellness
necessities, through a franchise model, to developing
countries. The social franchise model is often tied to a
non-governmental organization or other aid agency in areas
that do not have a reliable, regulated system for delivering
high quality health goods and is often subsidized.
This social entrepreneurship movement, officially termed
“Conscious Capitalism” was co-founded by John Mackey,
co-founder and co-CEO of Whole Foods Market nearly eight
years ago. Mackey is quoted at www.consciouscapitalism.org
that, “People just want business to do good. It’s that simple.”
Mackey co-authored a New York Times and Wall Street
Journal best-selling book, “Conscious Capitalism, Liberating
the Heroic Spirit of Business” which started the movement
and reimagines the idea of capitalism based on the idea of
ethical practices and a higher purpose.
PARTICIPATING IN THE MOVEMENT
So how can franchisors participate in a movement that
seems to be gaining momentum to build their brands?
Trust Poster Guard® Compliance Protection Service
to Keep Your Franchise Protected
Partnering with Poster Guard means you’ll never
have to worry about labor law posters again.
Enroll today and receive:
An up-to-date federal and state poster set
An expert legal team, monitoring federal and state
law changes 365 days a year
FREE automatic poster replacements for mandatory
posting changes, throughout the year
100% compliance guarantee against posting fines
Poster Guard Compliance Protection service has more than 25 years
of knowledge and experience. Let us deal with the continual changes —
so you can get back to business.
Call today for more information: 954-514-2274 | Mention Code: FRAN14
30
One such brand seems to have it figured out and makes
giving back central to their franchise model. Great American
Deals is a franchisor of a daily deal technology platform that
attracts franchisee candidates with deep roots in their local
communities. Co-founded by Pat Sajak, the Great American
Deals model makes direct charitable contributions a central
element of their marketing strategy.
“Our franchisees’ primary objective is to build databases
of quality, opt-in email addresses within their local community
that meet strict opt-in requirements,” said Mark Vannuki,
COO of Great American Deals. “To do this, they build
relationships with religious organizations, sports programs
and schools in their community. Each opt-in email acquired
gives a direct dollar contribution back to that organization.
It’s a win-win model.
The franchise candidates that come to Great American
Deals have a distinct desire to give back to the communities
they live in, and they love the idea of supporting local
businesses and helping them grow more, he said”
For the team at Great American Deals, the benevolent
business leader and what drives them is central to their
communications strategy.
“We message our campaigns to speak directly to the
benevolent business leaders’ value system that’s authentic
to our brand,” said Vannuki. “We’re an emerging brand, so
our ideal franchise candidate is going to be that bold leader
who’s looking to build stronger ties within their communities.
We know this new breed of entrepreneur is out there and
looking for a brand they can believe in, and we know Great
American Deals has what they are looking for in a new
business opportunity.”
The benevolent business leader is riding the leading edge
of the social entrepreneurship movement and is gaining in
momentum. For today’s franchisors to align themselves with
a highly desirable, well-capitalized franchisee candidate pool
and appeal to the charitable sensibilities, brands need to
embrace more than metrics. Just ask Reaume from Moolah
U: “People that show up for Moolah U are looking for deeper
meaning measured in something more than money. That’s
the embodiment of social entrepreneurship.” n
Philip St. Jacques, CFE, is a partner and chief
marketing officer at St. Jacques Marketing. Find
him at fransocial.franchise.org.
31
FEATURES
Trends in Text and
Email Marketing
Make these workhorses work even harder.
BY CHARLES AUSTIN
FR ANCHISE ORGANIZ ATIONS HAVE BEEN using email and
text messages for years as part of the marketing mix. Text —
both short message service or SMS and multimedia messaging
service or MMS — and email are still incredibly effective, but
as technology and the regulatory environment continue to
change, it’s always wise to review best practices.
Despite the growth of spam filters, customer acquisitions
via email have quadrupled in the past four years, according
to predictive analytics firm Custora. Text messages still have
a 95 percent open rate and are extremely effective in driving
desired responses and actions, particularly with younger
demographics.
Together, email and text messaging have become an
important part of the customer experience and are great
ways to stay in front of customers and prospects, once they
opt-in. As rules and best practices continue to evolve, what
once worked well may need to be tweaked to continue yielding
high returns and to stay in compliance with increasingly stricter
regulations.
TIP NO. 1: OPTIMIZE EMAILS FOR MOBILE
Two-thirds of email is first read on a mobile device, according
to data from the U.S. Consumer Device Preference Report by
Movable Ink. That means promotional emails need to be easily
accessed and read from a mobile device, as well as a desktop
or laptop computer. Here are a few ways to accomplish that.
First, make sure content is mobile-friendly. Your customers
have small screens and big fingers. So keep your layout
framed for smaller screens, your font at 14-point or higher,
and your buttons or links large enough so fingers can “click”
on them. Numerous commercial email marketing and mobile
application cross-platform tools automatically adapt messages
for presentation on different mobile device form factors.
Second, include click-to-map, click-to-call or other ways
that recipients can connect with your business or a local store.
Essentially, make it as easy as possible for customers to respond
to your message via their mobile devices while on the go.
Third, customers may prefer text messages versus email
for offers and alerts, so if you plan to use both avenues, use
cross-channel opt-ins so customers can select the vehicle they
prefer. Including an option for phone calls is also important for
select demographics.
32
TIP NO. 2: LIST SEGMENTATION IS KEY. USE YOUR
DATA.
Because it was so inexpensive compared with direct mail
marketing, early email marketers frequently used the “spray and
pray” method, meaning marketers would send the same email
message to their entire customer or prospect list and hope for
the best.
Big data has essentially changed all of that. Today’s savvy
marketers use data from all customer interactions to segment
their lists and provide more targeted and customized offers,
obtaining a higher response rate and a better return on
investment. All online and offline customer interactions should
be used to create segments, or categories, of customers or
prospects that are likely to be interested in certain types of
offers. Prior purchases, responses to emails and texts, data
from customer phone calls and responses to print ads are all
fair game.
But to use this data, you have to track it and obtain it in a
usable form. In the past this data came from different systems
in different formats and was difficult to assimilate and use.
New industry standards have led to application programming
interfaces or APIs for most commercial products and services,
which enable the integration of data from disparate sources
without prohibitive costs.
The specific data and platforms you use and the segmentation
strategies you employ will depend on your demographics and
your business model. Regardless, it’s time to move away from
“spray and pray” as the costs of doing business require you to
be more efficient with your marketing spend.
TIP NO. 3: AUTOMATE THE FOLLOW-UP
“Multiple touches” or “the seven-touch rule” are tried-andtrue approaches to marketing, meaning that prospects need
multiple touches before they buy, and customers need regular
touches to remain loyal customers.
“Drip marketing” or “marketing automation” was one of
the first techniques for achieving these goals. New types of
email services such as Act-On and Pardot allow marketers to
set up “if/then” scenarios and program automated follow-up
messages based on recipient response (or non-response).
For example, if you’d like to publicize a new store opening,
you might send an email to all customers or prospects in a
certain geographic area. For those who respond, you might
follow up with a customized coupon to use during opening
weekend, followed by a survey after the grand opening that
gauges customer perception of the new store. For those who
do not respond, you might plan a second and third blast of
the store announcement leading up to opening weekend.
Because of the automated yet strategic nature of these
campaigns and the multiple touch points they deliver, wellplanned drip campaigns can achieve conversion rates of 50
percent or more.
TIP NO. 4: STAY ABREAST OF REGULATION
CHANGES
Certainly, there are always those who abuse both email
and text marketing. In the United States, CAN-SPAM laws
govern email marketing, and even stricter laws prohibit
unsolicited text messages. New Canadian regulations have
gone further than ever before and have been referred to as
the world’s toughest anti-spam laws. They cover promotional
emails, text messages, and even instant messaging and
social media messaging.
The new laws, which went into effect on July 1, impose
stiff fines against sending “commercial electronic mail” that
is unsolicited. If you need to become more familiar with these
new regulations, a great resource is http://fightspam.gc.ca.
A summary of the highlights:
•
•
•
If you are going to send commercial emails or text
messages to Canadian recipients, make sure these
recipients have provided express consent. This
applies to any marketing or advertising-related
message.
Non-commercial messages, such as quotes or
estimates, order confirmations, warranty/safety/
recall information and ongoing subscriptions, are
acceptable.
If you received express consent from Canada
recipients prior to July 1, 2014, that still stands
•
today. If you only have “implied consent,” meaning
the recipients on your Canada email list have been
receiving offers from your company, but have not
unsubscribed to date, you have a grace period of 36
months to obtain express consent.
In each message, clearly identify your organization,
make sure your subject lines and content is truthful
and not misleading, and include your company name,
address, phone number, website and an easy way for
recipients to opt-out at any time.
If you already practice good email marketing etiquette in
compliance with U.S. CAN-SPAM laws, chances are you’ve got
most bases covered. But since fines can reach up to $10 million
per violation, it pays to prove that you’ve obtained the proper
consent.
If you only have implied consent for Canadian customers
or prospects, take advantage of the 36-month grace period to
politely send them an email message (or other correspondence)
requesting their express consent to continue receiving
commercial electronic messages from your company.
AdGEO Inc. is not a law firm, so this is not legal advice.
Always check with your legal counsel regarding your specific
situation. Two other great sources of information and best
practices are CTIA-The Wireless Association (www.CTIA.org)
and the Mobile Marketing Association (www.MMAGlobal.com).
Email and text marketing will continue to yield great returns,
as long as we stay abreast of what works, what doesn’t and
what is legal, practical and moral. n
Charles Austin is president of AdGeo, Inc., which
provides marketing measurement, call routing,
mobile location routing, and other
communications services to franchises large and
small. Find him at fransocial.franchise.org.
When was the last time a vendor made you say, “WOW!”
AdGeo is that kind of partner, connecting your customers with
the right franchisee and providing unique reporting tools that
help you make better decisions. We like to tailor technology
to fit your business, not the other way around.
Let us make you say, “WOW!”
© 2014 AdGeo
Perhaps that vendor solved a complex
problem. Provided amazing service.
Smoothly integrated a new
technology. It made you
jump up and say, “WOW!”
@AdGeoTechTips | 888-947-3100 | www.AdGeo.com
1499 AdGeo Franchise World ad October 2014.indd 1
33
9/11/14 12:23 PM
FEATURES
Grow Your Franchise System:
Four SBA Loan Tips for Getting
Your Candidates Funded
BY ROCCO FIORENTINO, CFE, AND DALLAS KERLEY, CFE
ACCORDING TO FR ANDATA’S MOST recent volume of the
Small Business Lending Matrix, the good news for the franchise
industry is that the business climate is improving for the fifth
straight year, with unit transactions at their highest since 2008.
The not-so-good news? While access to capital has improved,
it remains a challenge for potential franchise owners.
That’s why if you’re a franchise system looking to grow, it’s
critical you assist your candidates in securing the funding they
need to start or grow a franchise. If you put all the responsibility
on the candidate, it could slow the process, or worse, cause the
deal to fall through due to their inability to obtain funding.
While your candidates have a variety of funding options to
choose from, U.S. Small Business Administration loans seem
to be trending back in vogue now. The benefits of these types
of loans include smaller down payments, better interest rates
and longer payment terms. However, the process for securing
them remains complex and often unpleasant if not done
properly. Don’t let this deter your candidates. Here are some
tips for navigating the challenging loan application process.
1. USE A PRE-QUALIFICATION TOOL TO DETERMINE
“FUNDABILITY” OF CANDIDATES
A pre-qualification tool is now available to help you and
your candidates know upfront if your candidate pre-qualifies
for financing to purchase your franchise. Pre-qualification
reports typically include: the Small Business Scoring Service
by FICO which the SBA uses to determine eligibility for small
business 7(a) loans up to $350,000; and the candidate’s FICO
credit score. This is worth looking into as it typically costs under
$100, but can keep your candidates (and you) from wasting
time if they don’t qualify for your concept. Some funding
partners, including Benetrends, offer this as a free resource to
qualified candidates.
2. FIND OUT WHICH LENDER PREFERS YOUR FLAVOR
What flavor ice cream are you? Different lenders have
different credit boxes and different appetites for a particular
franchisor’s flavor or concept. Some banks like chocolate, some
like vanilla. Knowing which lender favors your particular flavor
is vital to making sure your candidates don’t waste precious
time going to one wrong bank after another only to be denied
repeatedly. The process can be sped up by choosing the right
partner who knows and monitors what concepts various lenders
are looking for, and can help your candidates apply early to the
bank that prefers your flavor.
3. IDENTIFY THE SBA LOAN OPTIONS AVAILABLE
There are a variety of loan programs available through the
SBA including specific ones for veterans, disaster recovery and
businesses working to control pollution to name a few. The two
most popular are the 7(a) and 504 loans, are more generally
focused on helping small businesses start and grow. Here are
specifics on these two types of loans:
4. KNOW THE REQUIREMENTS (AND OFTEN
OVERLOOKED SOLUTIONS FOR MEETING THEM)
Several requirements need to be met to obtain an SBA loan.
These typically include:
•
20 percent to 30 percent of the total loan amount plus
the needed working capital. For example: If you need
$150k to purchase your franchise and $50k in working
capital, for a total project cost of $200k, the bank would
require you to inject $40k to $60K toward the project,
and the bank would provide an SBA loan for the balance.
34
New York’s premier franchise law firm, now in our fourth decade of serving our nation’s
largest and most prestigious franchisors, law firms, investment banks and private equity
concerns - as well as innumerable start-up and midsize franchisors - in a cost-conscious,
expert and efficient fashion.
•
•
•
•
•
•
•
•
Creating and modifying franchise networks.
Registration and disclosure.
Litigation and arbitration.
Franchise network upgrades.
Nationwide leasing.
Mergers, acquisitions and financings.
Government relations, investigations and prosecutions.
International franchise activities.
Getting it done for franchisors and those who serve them.
Expertly. Efficiently. Economically.
767 Third Avenue
30th Floor
New York, NY 10017
www.kaufmanngildin.com
(212) 755-3100
•
•
The money for the capital injection must come from
your own liquid assets, or tangible assets converted
to liquid.
Some form of collateral that can be a combination of
business and personal assets such as furniture and
fixtures for the business, equity in your home, real
estate or other investments.
For candidates who don’t have sufficient savings to meet
the equity injection requirement, don’t despair. Review the
information in the accompanying box “Two Ways to Obtain
an Equity Injection for an SBA Loan” for two often overlooked
solutions.
Starting your candidate off on the right foot with funding
is one of the most important keys to their success. The
last thing you want is for a candidate to enter into your
system underfunded or with an unmanageable debt load.
While an SBA loan is one of the more popular options now
for candidates, it’s by all means not the only option. There a
variety of funding options available to candidates, and many
times more than one funding solution can be the answer to
unlocking the capital they need.
Fortunately, you are not alone in figuring out the best
funding strategy for your candidates. By partnering with a
trusted lending partner, you can make sure your candidates
get the funding they need quickly, safely, and economically, so
that you can grow your franchise system. n
FIORENTINO
KERLEY
Rocco Fiorentino, CFE, is
president and CEO, and Dallas
Kerley, CFE, is chief development
officer at Benetrends Financial,
which provides franchise funding
solutions. Find them at fransocial.
franchise.org.
TWO WAYS TO OBTAIN AN EQUITY INJECTION FOR AN SBA LOAN
A common question we are often asked is: “Where can I get the money needed for an SBA loan?” Here are two options to help your candidates
unlock the necessary funds:
401(K)/IRA ROLLOVER FUNDING
SECURITIES BACKED LOAN
A growing number of business borrowers have met their
equity injection requirement for SBA loans thanks to their existing
retirement funds. Often called 401(k) Rollover funding or ROBS
(rollover for business start-up), this type of program allows
retirement funds to be used tax-deferred and penalty-free. While
a 401(k) rollover used in conjunction with an SBA loan has proved
successful for funding many new franchises, many entrepreneurs
rely solely on retirement plan rollover funding, thereby bypassing
the need for a loan altogether.
Similar in concept to a home-equity loan, a Securities Backed
Loan is backed by securities held in an investment portfolio, rather
than equity in an applicant’s home. This type of loan often makes
more sense than selling stocks to raise needed capital for an
equity injection since cash needs are satisfied without disrupting
investment strategies, asset allocations or creating unexpected
tax consequences. Additional benefits include favorable interest
rates, easy terms, approval within 48 hours and funds within 10
business days.
36
FEATURES
Crowdfunding: The
New Way to Finance
Franchises?
Franchisors need to give considerable thought to how
crowdfunding may impact their franchise systems.
BY JOSHUA SCHNEIDERMAN AND LULU CHIU
CROWDFUNDING HAS BEEN TOUTED as the way to
democratize investment. It seems to be one of those rare
initiatives that garner the support of politicians, Wall Street
and social and economic equality advocates. What’s not to
love? It would, after all, allow small businesses to compete with
larger, more financially savvy companies. But in the franchising
context, crowdfunding may be a stimulant with side effects
that overshadow the ailment.
PROPOSED CROWDFUNDING RULES
The potential availability of crowdfunding as a new
source of financing came about as an attempt by Congress
to promote the growth of businesses in the United States via
the JOBS Act in 2012, which included a provision relaxing
Securities and Exchange Commission regulations related to
the sale of securities when the sales are undertaken through
crowdfunding. The theory is that easing regulatory restrictions
on seeking financing would trigger more companies to seek
investment for growth. The JOBS Act charged the SEC with
promulgating regulations governing crowdfunding, and in
October 2013, the SEC released its proposed rules. Once
the deadline for comments was reached on Feb. 3, 2014, the
watchdog agency had received nearly 300 responses — a sign
that crowdfunding is an intriguing and hotly debated issue.
The proposed rules provide an exemption from securities
registration requirements for transactions in which:
•
•
•
The amount raised is less than $1 million in a 12-month
period,
Are done through intermediaries registered as a broker
or a “funding portal,” and,
Individual investments in a 12-month period do not
exceed either $20,000 or 5 percent of annual income
if the investor’s annual income or net worth is less than
$100,000 or 10 percent of annual income or net worth
up to $100,000 if the investor’s annual income or net
worth is $100,000 or more.
These limits are meant to protect less sophisticated
individual investors, and they will likely affect fundraising for
franchising, considering that initial costs for franchises typically
range anywhere from a few thousand dollars to upwards of $1
million. Significantly, however, the proposed rules neither limit
the type of securities that may be offered nor prescribe the
method for valuing the securities.
SHOULD FRANCHISORS EMBRACE CROWDFUNDING?
Crowdfunding is generally hailed by franchisors and
franchisees alike as opening the door to financing for
entrepreneurs with scarce financial resources to invest in
a franchise. This new source of cash could increase the pool
of potential franchisees. That may be good news for both
franchisees, who often struggle to find sufficient financing to start
their own franchise business, and franchisors, who are seeking
37
to expand the footprint of their franchise.
But there are several risks to crowdfunding
in franchising, particularly for franchisors,
that are not getting nearly enough
attention in the media and business
community. Franchisors would be wise to
give significant consideration to these risks
before embracing franchisees backed by
crowdfunding.
Many proponents of the crowdfunding
legislation touted the increased access
to financing for start-ups and small
businesses as the most significant benefit
of crowdfunding, particularly in a down
economy. To be sure, franchisees would
likely benefit from the availability of
financing from crowdfunding. On the
flipside though, this development could
lead to franchisees that are less prepared.
Translation: brand dilution of the franchise
system.
Simply because franchisees have
experienced historical success in a
franchise system does not mean that
success will translate for the new pool of
crowdfunded franchisees. It may well be
that much of the historical success of a
franchise system is due, in part, to the fact
that existing franchisees have had to satisfy
traditional bank lending requirements to
get financing. Crowdfunding, by its nature,
circumvents this quality filter. Without
this screening mechanism, less prepared
franchisees may start to break into the
franchise system, resulting in brand dilution
that hurts the franchisor and all franchisees
in the system.
Crowdfunding
may
also
create
increased tension between franchisors
and franchisees. Consider that franchising,
by its nature, contains an inherent conflict
between franchisors and franchisees.
Franchisors focus on gross revenues (i.e.,
top line numbers) because royalties that
franchisees pay to franchisors are typically
calculated based on gross revenues.
In contrast, franchisees focus on net
income (i.e., bottom-line numbers), which
represent a franchisee’s actual income
from its franchise business.
Investors in a crowdfunded franchise,
like the franchisee, will likely be focused
on bottom-line numbers as well. Seeking a
return on their investment, these investors
are likely to put pressure on franchisees
to boost their bottom line. In response
to this pressure, franchisees may begin
aggressive
cost-cutting
campaigns,
which may increase tension between the
franchisee and franchisor, and threaten the
franchisor’s brand.
Additionally, the costs of complying
with SEC disclosure and filing requirements
would likely be significant for many
38
franchisees. Under the SEC’s proposed
crowdfunding rules, issuers would be
subject to various requirements, particularly
in connection with making disclosures and
providing information to investors. The SEC
estimates that the costs of complying with
its proposed rules could be as much as
$6,500 for initial offering registration and
$4,000 for annual reporting. Franchisees
must also pay a fee of 5 percent to 15
percent of the offering to register. These
compliance costs will result in reduced
profit margins for franchisees, which may
impact the fundamental economic model
on which a particular franchise system is
based. Franchisees may start insisting that
franchisors factor in these costs and discount
initial fees and royalty rates, which may
increase tension with franchisors, and result
in a reduction of the franchisor’s revenues.
Numerous other issues arise from the
use of crowdfunding in the franchising
context. For example, in light of franchisees
being subject to SEC mandated disclosure
requirements, the question may arise
whether the franchisee can use the
franchisor’s disclosure document as the
starting point for its own disclosures. To
the extent an investor pursues a claim of
misrepresentation against a franchisee,
might the franchisee turn around and
pursue a corresponding claim against the
franchisor?
Ultimately, franchisors need to give
considerable thought to how crowdfunding
may impact their franchise systems. The
potential for both practical and legal
problems to arise when a franchisee
employs crowdfunding suggests that both
franchisees and franchisors should approach
crowdfunding with caution and armed with
as much knowledge on crowdfunding and
franchising issues as possible. Getting
consumed with the crowdfunding hype,
without considering the risks it poses,
could result, a few years down the road,
in a franchisor with a deteriorating system
wondering what went wrong. n
Joshua
Schneiderman
is a partner
and Lulu Chiu
is an
associate in
the Los Angeles office of Snell & Wilmer L.L.P.
Find them at fransocial.franchise.org.
looking to
franchise your
business?
looking to buy
a franchise?
Don’t get lost.
We can help.
Fixed Fees. No Billable Hours.
Shelton & P
Proficient Fran
(866) 99 F
Shelton & Power, LLC
Proficient Franchise Attorneys
(866) 99 Franchise
helping you expand your brand
FEATURES
The CoreFour Lease
Negotiation
Process
Keys to reducing start-up costs,
preserving working capital
and protecting franchisee
profitability.
BY SCOTT J. SIMCIK
HEARD THE OLD phrase “location, location,
location.” The real truth is “location, condition and cost.”
Location affects the visibility, customer traffic and gross
revenue. The condition of the property affects low-to-high
start-up costs and protects budgeted working capital. Cost
represents the monthly rent as a percentage of revenue and
the profit/loss of your franchisee’s business.
Before a franchisor can begin to improve its overall lease
negotiation systems, there must be an honest appraisal of
the current lease negotiation practices. The following two
questions will assist you in this appraisal.
YOU’VE
1. Do you know in which specific rural, medium, metroor major-metropolitan markets your next 20 franchises
will be sold?
If the answer is “no,” your franchise system will be
dependent on 20 different negotiating commercial agents or
brokers, each representing a different franchisee on a marketby-market basis. Regardless of the real estate firm size to
represent your local franchisee, it is the individual broker’s
experience that generates the most profitable outcome for
your franchisee. If you as a franchisor have assigned multiple
brokers in your past 20 locations, the next question you will
need to ask is this:
2. Have these regional or state-by-state brokers been
“Navy SEAL” trained on every detail of your industry
segment, concept and unit-level business model? This
includes site selection, lease negotiation, franchise
agreement addendums, landlord legal review,
permitting and the construction management process.
If the answer is “no,” there is a major gap between your
franchisor expectations, broker negotiation quality and the
desired results that franchisees expect and deserve. Your
franchisees don’t know what they don’t know and legitimately
assume that their assigned broker has been highly vetted and
interviewed on their level of lease negotiation expertise. In fact,
a franchisor may utilize a variety of brokers in different states,
with varying experience in negotiations.
Generally, the results of the core-four financial quadrants will
be up to 50 percent less than the franchisors’ and franchisees’
potential level of financial savings.
LANDLORD STRUCTURAL INVESTMENT
Commercial leasing agents representing local franchisees
will often take shortcuts, because they can, and because the
franchisor has not implemented strict guidelines or procedures
in the lease negotiation process. Local, regional and institutional
landlords are allowed by brokers to sidestep up to 50 percent of
their financial responsibilities to pay for demolition, raw, gray, or
vanilla shell investments that return the property to a rentable
condition.
LANDLORD TENANT IMPROVEMENT CONTRIBUTION
Because of the shortcuts taken by these brokers, which
franchisors and franchisees seldom identify due to the
geographical distance, lack of supervision and franchisees’
inexperience, tenant improvement dollars are not maximized
on behalf of your franchisee. This can cause your franchisees’
start-up costs to increase dramatically. If this is multiplied over
20 new franchise locations per year, it can represent millions
39
of dollars of additional costs for your franchise system. This
creates an overall franchisee experience of investing more
than they expected to open up their business. This situation
can be avoided by improved lease negotiation techniques,
systems and processes that are implemented at the
appropriate time for each new franchisee location.
MONTHLY RENTAL COST
We performed an independent system-wide audit
on monthly rent and triple-net lease as a percentage of
revenue. We were not shocked to find a weighted average
of more than 15 percent monthly rent-to-sales ratio. Our
audit concluded that there was a series of poor real estate
strategies in combination with multiple regional and stateby-state real estate brokers that were inexperienced and
untrained by the franchisor. The franchisor assumed that by
outsourcing their real estate sites, they would eliminate these
weaker and lower level lease negotiations.
DUE DILIGENCE, PERMITTING AND ENTITLEMENTS
The most secretly used strategy utilized by local brokers is
harnessing shortcuts to quickly get leases executed without
protecting the franchisor and franchisee. It is necessary to
understand the permitting process of local municipalities
including time, cost, forms and factors, which contribute
to the time it takes to secure the required conditional use
permits. These broker-induced shortcuts can cause major
delays, legal issues and added costs. As a result, franchisees
may be paying premature monthly rent over several months
even though the business is not yet in operation.
Core-Four Lease Negotiation Process
“Maximizing the
number of months a
franchisee has to
secure construction,
conditional use, and
signage permits
without paying rent.”
2. Landlord
Tenant
Improvement
Contribution
1. Landlord
Structural
Investment
4. Permit,
Build Out
and Free
Rent Period
“Negotiated on behalf
of your franchisee
beyond the vanilla
shell condition.”
3. Monthly
Rental Cost
“Properly negotiated
to budget and reduce
your franchisee’s rent
as a percentage
of revenue.”
Average Range
Negotiated Financial Savings:
1. Landlord Structural Investment:
2. Landlord Tenant Improvement Contribution:
(per month savings based on 60 mos or 5-yr term)
4. Build-out & Free Rent Period:
(based on $4,000 Rate per Month)
Total Negotiated Savings
Low
0 - As is
$1,000 - $10,000
$300 - $18,000
$8,000 = 2 months
$ 9,300 - $36,000
Medium
$1,000 - $30,000
$11,000 - $30,000
$500 - $30,000
$16,000 = 4 months
$29,500 - $106,000
High
$31,000 - $100,000
$31,000 - $100,000
$800 - $48,000
$24,000 = 6 months
$86,800 - $272,000
Franchisee Results: Franchisee benefits by reducing their start-up costs and preserving working capital
that might otherwise be used on unforseen start-up construction, permitting, rental, and asset costs.
• Lease Term
• Security Deoposit (Refundable)
• Rental Abatement
• Permit Contingencies
• Eight Early Termination Clauses
• Broker Commission
• Rental Rates
• Renewal Terms
• Tenant Improvements
• Common Area Maintenance/Triple Net Lease
• Corporate Signature
• Parking Allowance
• Franchisor Addendum
• Personal Guarantee
• Lease Extension
• Signage Regulations
“To convert a raw,
gray, or existing space
(including demolition)
into a rentable
vanilla shell condition
at the landlord’s cost.”
3. Monthly Rental Cost:
LEASE PROVISIONS
• Sublease Assignment
The core-four financial quadrants discussed earlier each
require separate financial goals and high-level negotiation skill
sets. They are interrelated and will substantially reduce your
franchisees’ start-up costs, accelerate the breakeven points,
protect early working capital and, most importantly, result in a
monthly rental cost which protects the low and high franchisee
revenues and profitability. High-performing locations and
operators with a lower rent-to-sales ratio do not feel the
financial pain of a poorly negotiated lease.
FGP Core-Four Lease Negotiation: Requires our FGP Commercial Leasing Brokers to possess a high
level of diagnostic reasoning skills and negotiating experience to consult, calculate, and manage the
emotional and financial aspects to add the highest financial value to our franchisor and franchisee clients.
© 2014 FGP Commercial Leasing
40
• Exclusivity
When negotiating a lease, most franchisees focus on the
rent as their primary issue. However, the basic or minimum
rent paid by a franchisee is just one of the many costs and
risks under a lease that must be understood and carefully
negotiated. In fact, the numerous provisions listed above can
exceed the risk and expense of basic rental costs, if they are
not properly negotiated at the outset.
A competent real estate broker will be generally
knowledgeable with these provisions. However, it is our
experience that only the very best can provide a thorough
explanation of both the landlord and franchisee considerations
when negotiating a commercial lease. n
Scott J. Simcik is president and CEO of FGP
Commercial Leasing. Find him at fransocial.
franchise.org.
Be prepared this flu season.
Save up to 75% on
your prescription
medications with
IFA Rx Card.
Compliments of:
For more information or to customize an Rx
program for your franchise, please contact:
Alexis Martin
1-800-726-4232
alemaire@unitednetworksofamerica.com
FRANCHISE RELATIONS
Frontloading Success:
Increase Quality NewOwner Agreements
Company growth comes through quality franchisees executing the
brand’s vision.
BY CHRIS GOETHE
W
hen you hear people talk about franchise relations, you
may think about the communication and support that
begins after a franchisee signs the agreement. But, for
franchisors to frontload success and increase quality new-owner
agreements, the most critical time for communication and
relationship-building takes place before the dotted line is signed.
From inquiry through signing day, establishing an effective
communication process is vital to building a strong relationship
with your future franchisees and ensuring success for your business.
THE INTERVIEW PROCESS
If you’re part of a franchise company, you know the recipe to
finding successful franchisees lies in the quality of your interview
process.
The purpose of the interview is about finding the right fit; making
sure that this new franchisee is someone who will contribute to your
overall success and help your business grow. Sure, it sounds like
relationship advice; and, it is. But, in business terms, that means
finding a franchisee who understands and embodies the values of
your organization first, while also having the expertise and drive to
generate revenue, expand your business footprint and grow the
brand.
Plato once said, “The beginning is the most important part of
the work.” Leading companies like Google and others place great
emphasis on the quality of the interview process. In fact, after
interviewing at Google, less than one-half percent of all applicants
are hired.
As it relates to franchising, communications between franchisor
and potential franchisee should foster a relationship in which both
parties are able to clearly ask about and understand the opportunity
and one another — setting a foundation for the future.
42
QUESTION TO AND FROM PROSPECTIVE
FRANCHISEES
Questions to ask prospective franchisees:
1. Why are you interested in franchising with our
company?
2. What personal values do you share with our
company?
3. What are you most proud of in both your
professional and personal life?
4. What are your long-term goals for your franchise?
Questions to expect from prospective franchisees:
1. What length of time has your longest-serving
franchisee been with the company? And, why
would you say he is so successful?
2. What are the top three things you look for in a
new franchisee?
3. Can you tell me about the training and support
you provide to your franchisees?
4. What are your current business goals and where
do you hope the company will be five years from
now?
Primrose Schools also invests heavily in the initial
relationship, the interview process, with prospective
franchisees. On average, we receive more than 2,100 inquiries
annually, and only about 4 percent are awarded a new
franchise. For us, focusing on relationship-building naturally
leads to a more effective sales process and, ultimately,
contributes to business success.
TIPS FOR LISTENING AND RESPONDING
•
BRINGING OUT THE BEST
•
In many ways, success depends on your ability to build a
strong team.
According to best-selling author and international speaker
Tim Elmore, “leaders must create an environment that brings
the best out in people.” For franchisors, this environment
begins with the initial inquiry.
How does your company bring out the best in your
prospective franchisees? Are you focused on their capital and
ability to buy into your franchise? Or, are you first listening
and learning about who the prospect is as an individual — his
motives, character and passion for your business and brand?
•
THE RIGHT MODEL LEADS TO MUTUAL BENEFITS
Assembling the best-in-class individuals for your business
begins with a highly interpersonal communication model. The
foundation for this model is built on trust. To frontload success
and increase new-owner agreements, your prospective
franchisees must trust the motivations, capabilities and
cooperation of your company.
Refrain from over-communicating about your brand
and give the prospective franchisee the opportunity
to share his personal story and what he brings to the
table.
Clarify and ask questions to better understand and
show genuine interest.
Try to understand the prospect’s viewpoint as it
relates to your brand.
By nature, people entering franchising come from a
variety of personal and professional backgrounds, including
corporate careers, military service or even retirement.
Consider how your prospective franchisee’s skills from
previous careers or life experiences might transfer to your
business to frontload success for you both.
According to leaders in the human resources industry,
when we have a high degree of trust in another person, we’re
more willing to share our thoughts, feelings and ideas. It
simplifies our interactions and gives us confidence in another’s
words and actions.
To further ensure you and a prospective franchisee both
benefit from the communication process, try to implement
the following strategies:
43
• Have a hands-on, proactive sales team readily available.
Walk each potential franchisee through the process and
proactively respond to frequently asked questions. Consider
in-person or phone call opportunities to connect early on rather
than through emails. And, have a dedicated team that is both
demographically and geographically diverse.
According to Forbes, one of the clear business benefits of
direct communication includes authenticity in the dialogue as an
exchange of thoughts and ideas and opportunity to meaningfully
collaborate. This first step helps build the mutually beneficial
relationship with your future franchisee.
• Initiate the relationship between prospect and existing
franchisees.
Most franchise companies have a model for peer-to-peer
training once a franchisee signs on; however, consider the
pre-signing opportunities. Introducing a prospect to your existing
franchisees helps him to get a feel for the culture, commitment
and daily operations of running a franchise location(s).
It also creates the opportunity for prospects to ask candid
questions with honest transparency and allows them the chance
to gauge the level of support you will provide once they sign the
agreement. Ultimately this fosters the foundation of trust and
confidence.
• Allow prospective franchisees to engage with the leadership
team.
Introduce prospects to the leadership of your company at
in-market meetings or at your headquarters for a Discovery
Day or final review of the franchise disclosure document several
weeks before the official signing. First impressions can be
lasting, which applies to both your leadership team and the
prospective franchisee.
A 2012 CareerBuilder survey found that approximately 40
percent of American workers had never met their CEO in
person and only 35 percent of workers could name all of their
company’s C-level officers.
In most cases, franchise companies are founded in the roots
of entrepreneurism. And, the attraction of other entrepreneurs
is a key aspect to the perpetual growth of the company.
Connecting strong franchisee candidates with your leaders
is essential to building a culture of continued purpose, passion
and entrepreneurism in your future franchisees.
Understanding and emphasizing the importance of initial
franchise relations will position your brand for success and get new
franchisees off on the right foot. Company growth comes through
quality franchisees executing the brand’s vision. Selecting the
right personality and experience upfront can potentially reduce
the number of issues later.
For the franchisee-franchisor relationship at Primrose, that’s
what it is about; discovering possibilities and opportunities
and then building trust with both competent and passionate
entrepreneurs. n
Chris Goethe is vice president of franchising for
Primrose Schools, a national accredited early
education and care provider serving more than
60,000 children in 285-plus schools across more
than 20 states. Find him at fransocial.franchise.org.
WHY CHOOSE
learn more at ownaquiznos.com
THIS IS JUST THE START OF WHAT I SEE WITH MYSELF, AND THE
QUIZNOS BRAND..... I love it! -Kyle Williamson, Quiznos Franchise Owner
Quiznos proud
members of the:
The Quiznos Master LLC 7595 Technology Way Suite 200 Denver CO 80237 MN File#F-4135 © 2014 QIP holder LLC. All rights reserved. “Quiznos” and related marks are property of QIP holder LLC
44
BEST PRACTICES
What it Takes to Bootstrap a
New Franchise Company
Lessons learned and a list of projects can help you build a new
franchise brand.
BY JAMES THOMSON
T
he Internet has transformed the franchise sales process
forever. There is much information available that aspiring
franchise owners now have at their fingertips. News articles,
franchise development websites, awards, reviews and more. While
it’s no doubt hard to cut through the clutter and determine what
information is credible, there’s no discounting the fact that the
Internet can make the due diligence process considerably easier
when used effectively.
But what about entrepreneurs who are looking to create a brand
new franchise company, as opposed to joining an established brand
as a franchisee? How do you do your due diligence when you are
creating a new company from scratch? Where do you even begin?
These are excellent (and important) questions and there are
considerably less “how-to” materials available for entrepreneurs
looking to launch a new franchise brand. When you are buying a
franchise location or franchise territory, you have access to other
franchisees and a proven blueprint of success. That’s just not the
case when you create a company.
To help those who are considering taking the same plunge my
co-founder, Don Crouch, and I took when we created NFP Sports in
2009, we’ve compiled some lessons learned from our experiences
and a list of projects you must accomplish when building a new
franchise brand.
FIVE KEY CATALYSTS FOR NEW FRANCHISE SYSTEMS
In 2009, Don and I were among 200 employees laid off by
former high school fundraising giant, Varsity Gold, as the company
was forced to declare bankruptcy. Drawn together by our shared
love for youth sports and a modified, high-impact approach to
fundraising, we decided to go all-in and start NFP Sports, our own
high school sports fundraising company.
At that time, we were two passionate sales professionals who
were dreaming big and committed to saving high school sports
from crippling funding problems. Like many other new franchise
brand founders, we didn’t have angel investors or any other form
of significant financial support. It was up to us to bootstrap this
company based on our own blood, sweat and tears.
Here are the five key things on which other ambitious
entrepreneurs need to focus when starting their own franchise
brand.
1. You must have a passion for the work you do and the
industry you serve. Simply launching a new company is
incredibly difficult. Making it successful is exponentially
harder. You will have sleepless nights and work insane
hours. It’s likely to take months, sometimes years, before
your efforts help you turn a profit. Take it from us, if
we didn’t love sports, and more importantly, the work
required to sell and execute our patented fundraising
program, there is no way our company would exist today.
2. Similarly, make sure you know other entrepreneurial
minds who share that passion. We were very lucky on
this front. Dozens of our close business associates also
found themselves out of jobs when Varsity Gold went
under. We knew many of them shared our passion for
high school sports fundraising and they became our first
franchise owners. Unfortunately, this is not the norm.
It’s up to you to engage with friends, colleagues, other
entrepreneurs, and any seriously interested parties
to see if demand exists for the franchise opportunity.
Remember, while it is certainly important to make sure
45
your product or service appeals to consumers and
business partners, it is equally important to make
sure you have a business model that attracts franchise
owners.
3. Ensure you have a simple and proven system that
your brand can make its own. One of our biggest
challenges has been differentiating our “updated”
approach from the old product-based fundraising
model in the eyes of our customers. Although our
fundraising program has similar steps, we have created
a service-based system with targeted products that
enhance the experience for the student athletes who
go above and beyond to raise money for their high
school teams. For example, we have developed a
scholarship program that rewards top performing
student athletes with thousands of dollars that they
put toward their continuing education. We are
known for our ability to help student athletes pay for
extended education while developing career ready
sales skills. Figure out something specific that your
company can own and create programs that share
and promote that message in powerful ways.
4. Make sure you develop a powerful and timely value
proposition. You can find examples of successful
franchise companies in a wide variety of industries
that are thriving because they got this right. In today’s
world, any franchise brand that caters to America’s
aging population is a prime example. Obviously,
senior care franchises fit this description, but so do less
obvious concepts such as wheelchair ramp franchises
and shelf installation franchises that make daily life
easier for seniors. From our perspective, our rapid
growth and success has been intrinsically tied to the
dire need for fundraising in high school sports. Billions
have been cut from high school sports programs
in recent years and it is predicted that 27 percent
of U.S. public schools will not offer interscholastic
sports programs by 2020. Our value proposition
works because we are laser focused on reviving high
school sports programs that are facing real problems.
When building your own value proposition, do your
research and make sure you are providing solutions to
debilitating modern-day issues.
5. Go all-in on marketing and sales programs to
increase brand awareness and preference. As
mentioned, the Internet has changed franchise
sales for good. It’s also fundamentally altered the
way consumers search for new products and service
providers. Today, it is imperative to contribute to
the online conversation about your industry and your
brand. Make sure you create a quality, interactive
website that represents your brand well. Hire a
public relations and social media firm, or qualified
in-house expert, to share your story with the masses
and inspire other aspiring entrepreneurs to join your
brand. Bottom line: finances will be tight when you
launch your new company, so if you spend money,
make sure you spend it on vendors and programs that
can improve your brand’s visibility and image.
46
THE “TOP-THINGS-YOU-DON’T-THINK-ABOUTWHEN-STARTING-A-FRANCHISE” CHECKLIST
•
Create a franchise disclosure document and franchise
agreement and ensure all corporate employees
possess a thorough understanding of both documents.
•
Create detailed training programs and consistently
modify them for accuracy.
•
Create partnerships with credible vendors (service
providers and product providers) for the system.
•
Establish master vendor agreements at the franchisor
level and organize subordinate agreements between
franchisees and the vendor.
•
Create a new brand, including logos, trademarks, etc.
•
Create a consumer and franchise development
website.
•
Hire professional advisors with franchise experience:
franchise consultants, franchise and general counsel/
business attorneys, etc.
•
Work with an accountant and CPA firm to conduct a
franchise audit.
•
Establish company-run or affiliate locations to test
your program and prove that the value proposition
works.
•
Never sell a franchise just to sign a franchisee; the
long-term problems will far outweigh the short-term
gain.
•
Take the time to fully understand your brand’s financial
projections/model, cash flow, etc.
•
Define corporate team roles even if you are doing it all
out of the gate. This will help you define the skill sets
you need when hiring people.
•
Develop an internal communication plan and know
how you want to communicate with stakeholders,
whether by text, phone, email, chat, etc.
•
Work with a proven marketing and PR expert or
agency to develop a strategic marketing plan.
•
Constantly create and revise short-term business
plans: three months, six months and a year out from
launch. Three-to-five year plans should be created
once you pass the start-up cost phase and have a firm
grasp of revenue streams and expenses. n
James Thomson is a national high school
fundraising expert and co-founder of NFP
Sports, a fundraising franchise with seven
franchisee-owned and four company-owned
locations in the northeast United States. Find him
at fransocial.franchise.org.
Expanding
your
business?
Promote your franchising opportunity every Wednesday to
3.3 million readers* in Franchising Today.
The first Wednesday of every month, the Franchising Today section
includes thought-provoking information written about the most current
industry trends.
Our Ask Victoria? Column provides our readers the opportunity to
interact with Franchise Experts in a Q & A format. Call today and start
expanding your franchise system with qualified, savvy business
executives and investors, many with sales and marketing expertise.
*Source: 2013 Mendelson Affluent Survery
For more information contact:
On select Fridays in 2013/14, we will
publish the following “Special Reports.”
• February 7, 2014
Franchisee Satisfaction
with bonus distribution at
FES-Houston
• June 20, 2014
See Top Franchises for Veterans
with bonus distribution at the
IFE-New York City
• October 24, 2014
Top Franchises for Minorities
with bonus distribution at the
WCFE-Anaheim
October 24 & 25, 2014
The Victoria Group
viconte@verizon.net
T: 855-644-1040 • F: 855-452-1833
Franchising Makes Gains in
Manila
With the Philippines increasingly becoming a consumption-led and
service-oriented economy, the franchise model is a powerful tool
for local development.
BY JOSH MERIN, CFE
I
n mid-July, as Typhoon Rammasun was making its way toward
the Philippines, franchise executives from around the world
were headed to Southeast Asia. The International Franchise
Association, in partnership with Franchise Times and the U.S.
Commercial Service, led a delegation to explore opportunities
in the Philippine franchise market. Mission participants braved
delayed and rerouted flights while those who arrived early relied
on the Ascott Makati hotel’s generators to get them through the
storm.
THE PHILIPPINE FRANCHISE MARKET
As the storm calmed and the sun started to shine, the mission
kicked off with a visit to the historic U.S. Embassy in Manila. With
the Philippines increasingly becoming a consumption-led and
service-oriented economy, the franchise model is a powerful
tool for local development. The mission allowed 14 U.S. franchise
concepts to explore the expanding Philippine market with the goal
of investigating partnership opportunities with master franchisees
and area developers in the Philippines. Companies such as Edible
Arrangements, Jan-Pro, Panda Express, PJ’s Coffee, Russo’s N.Y.
Pizzeria, Tilted Kilt, Title Boxing Club, Tutor Doctor, World of
Beer and WOW Café staged one-on-one meetings with potential
candidate companies that could help them expand their business
to the Philippines.
The trade mission delegation and U.S. Embassy
staff celebrate a successful franchise promotion
event.
William Edwards, Edwards Global Services CEO
and Vice Chair of the IFA International Committee
addresses the networking reception in the
historic embassy ballroom.
U.S.-PHILIPPINE HISTORICAL-CULTURAL TIES
From left, U.S. Amb. Philip Goldberg, IFA Dir. of
Intl. Affairs Josh Merin and Senior Commercial
Officer Jim McCarthy address a high-level
networking reception in the ballroom of the U.S.
Embassy, Manila.
48
The visit to the embassy began with a tour of the historic
compound and a detailed market briefing by embassy
staff and local experts. The compound was designed to
serve as the U.S. Embassy, but became the residence of the
Commander-in-Chief of the Imperial Japanese Army during
World War II. After the war, the embassy’s ballroom hosted the
trial which established the “Yamashita standard” of command
responsibility in war crimes.
There are deep historical and cultural ties between the
Philippines and the United States. Currently, there are 4 million
Filipinos living in the United States and 400,000 U.S. citizens
living in the Philippines. This drives Filipino familiarity with
U.S. brands, as well as an appetite for them. U.S. Embassy
employee Kelan Evans of the Foreign Agricultural Service,
referred to the United States as the Philippines’ No. 1 supplier
and consumer of agricultural goods. Kristin Keedler from
the embassy’s’ Public Affairs Section said that there is a very
positive perception of Americans and United States culture in
the Philippines.
FACTORS AFFECTING THE PHILIPPINE MARKET
The Philippine franchise market is highly mall focused due
to weather and traffic. Jan Paul Custodio, senior director of CB
Richard Ellis Philippines told trade mission participants that real
estate in the Philippines costs one-tenth of property in Hong
Kong or first-tier Chinese cities. It also has the lowest mall
real estate prices in Asia, 20 times lower than Beijing. Market
challenges include public infrastructure and high energy costs.
According to the embassy briefing, the No. 1 drag on growth
is corruption, especially outside Manila.
Mission participants enjoy a VIP tour of Franchise
Asia’s Expo.
IFA Dir. of Intl. Affairs Josh Merin addresses the
general session of Franchise Asia about IFA and
its experience with international franchising.
MEETING DIGNITARIES AND BUSINESS PARTNERS
Trade mission organizers include, from left,
IFA Dir. of Intl. Affairs Josh Merin, Franchise
Times Exec. Edit. Nancy Weingartner and U.S.
Commercial Service Senior Intl. Trade Specialist
Kristin Houston, who visit with members of the
Philippine media.
While U.S. franchises take the lead and are welcomed
with open arms, the Philippine market is shifting. According
to Samie Lim, chairman emeritus, Philippines Franchise
Association, “U.S. franchisors once dominated the Philippines,
but Asian brands are now coming in very fast. The Philippine
franchise community has grown a great deal in sophistication.”
GDP growth is second only to China in the region. This
growth is projected to continue for at least five years and looks
sustainable.
“President Aquino has been an economic reformer and
while 40 percent of the population lives below the poverty line,
things seem to be changing,” said Joel Ehrendriech, economic
counselor of the U.S. Embassy.
With a steadily growing
economy, the Philippines is a prime franchise market with an
increasingly sophisticated business community and a desire
for U.S. brands. U.S. Deputy Chief of Mission Brian Goldbeck
said, “The market is poised, you are right to look at this market
now.”
U.S. Ambassador Philip Goldberg hosted the delegation
and leaders from the Philippine business community for a
well-received reception in the embassy’s historic ballroom.
Attendees included the Philippines’ Sec. of Finance Cesar
Purisma, and Chairman Emeritus of the Philippines Franchise
Association and “Father of Philippine Franchising” Samie
Lim. Ambassador Goldberg, Senior Commercial Officer Jim
McCarthy and I made remarks during the event. I introduced
the mission participants who each made brief remarks.
Mission participants spent July 18 at the Ascott Makati hotel
in matchmaking meetings with potential business partners
arranged by the U.S. Commercial Service. Companies met with
as many as 12 potential partners in one-hour blocks over the
course of the day. Reporters from 12 media outlets, including
the two largest newspapers in the Philippines covered the
mission.
FRANCHISE ASIA 2014
The trade mission coincided with Franchise Asia 2014, one
of the franchising’s biggest events in Southeast Asia. At the
last minute, the start of the show was pushed back one day
to July 17 because of the typhoon that hit the Philippines on
49
the July 16. Recognized as the biggest franchise show
in the Philippines each year, Franchise Asia continued
not to disappoint, welcoming more than 500 exhibitors,
including IFA member and trade mission participant Tutor
Doctor, and an estimated 50,000 attendees.
The PFA’s staff worked diligently through the night of
the July 16 to reconfigure the program. Their hard work
paid off when Franchise Asia opened its doors on the
morning of July 17 and soon saw its convention hall fill with
attendees from the Philippine franchise community. These
attendees demonstrated the remarkable resilience of the
Filipino people, by leaving their homes (many without
power) and traveling through a city just hit by a typhoon
to fill the hall.
William Edwards, CFE, vice chairman of the IFA’s
International Committee and CEO of Edwards Global
Services and I addressed the general session of Franchise
Asia on July 17. Our presentation, “Conquering the Global
Market with Your Brand,” highlighted IFA and its experience
with international franchising including strategy and
tactics for franchising internationally. The presentation
included international development models, what to
look for in an international licensee and considerations
before going international. The event included Certified
Franchise Executive™ program classes and this year’s CFE
graduation. The Philippines boasts the largest number
of CFEs after the United States. Trade mission attendees
were treated to a VIP tour of Franchise Asia’s Expo on July
19. n
Josh Merin, CFE, is director of international
affairs for the International Franchise
Association. Find him at fransocial.franchise.
org.
Brazil’s continous growth in franchising
over the years is outstanding.
There are more than 1,800 franchise
networks in the country.
The Franchise segment earned US$bn 137
in 2013 and 13,699 new units were opened,
reaching 204.267 stores. An increase of
7.19% from 2012.
Our expertise in Brazilian franchising,
corporate and intellectual property laws
and regulations has helped many of these
networks to get where they are.
Our law firm can help you tap into this
booming market.
dannemann.com.br
FRANCHISING
50
How to Set up a Franchise
Business in Brazil
The most efficient structure for implementing a franchise
business in Brazil will depend on the particulars of the case.
BY LUIZ HENRIQUE O. DO AMARAL
T
he Brazilian franchise market has achieved an
advanced level of maturity and reliability on a global
scale. This maturity, along with the strengthening
of Brazilian social, political and economic environment,
resulted in strong interest by foreign brands to the internal
market and also incentivized local brands toward the
expansion into international markets.
BRAZILIAN FRANCHISE LAW
Brazilian Law No. 8.955/94 (the “Franchise Law”) governs
all franchise relationships including, “franchise agreements”
and relationships that are “established and operated in the
Brazilian territory.” The law defines a commercial franchise
as a system whereby a franchisor licenses to the franchisee
the right to use a trademark or patent, along with the
right to distribute products or services on an exclusive or
semi-exclusive basis and, possibly, also the right to use
technology related to the establishment and management
of a business or operating system developed or used by the
franchisor, in exchange for direct or indirect compensation,
without however, being characterized as an employment
relationship. There are no relationship laws regarding
franchising in Brazil.
The Brazilian Franchise Law is not intended to govern
the private franchisor-franchisee relationship, but rather
to make this relationship more transparent by requiring
the franchisor to provide clear and detailed information to
prospective franchisees in a written disclosure document,
known as a franchise disclosure document.
The FDD allows the franchisor to align expectations
and prevent misunderstandings and false assumptions of
the prospective franchisee. With the FDD, the prospective
franchisee may actually evaluate the risks involved in
opening a franchise by carefully reviewing the relevant
information made available in the FDD.
In view of the above, the FDD must be in clear and
accessible terms and must be delivered to the prospective
franchisee at least 10 days prior to the execution of any
binding document related to the franchise and receipt of
any payment whatsoever.
Even when international franchise agreements are
governed by foreign law and elect foreign jurisdiction, the
delivery of the FDD to a prospective franchisee is mandatory
since the franchise will be operated in Brazil. As Portuguese
is the official language in Brazil, it is possible to assume that
the FDD should be in this language. However, we believe
that the parties in international franchising may decide to
adopt the English language for the disclosure document as
long as, to avoid translation of such document, the Brazilian
party knows English fluently and expressly acknowledges
that fact.
Failure by the franchisor to supply such FDD within the
terms established by the Brazilian Franchise Law entitles
the franchisee to argue the nullity of the agreement and
the return of all amounts paid to the franchisor or to third
parties indicated by same, as initial fee and royalties, plus
the recovery of damages.
15 ITEMS OF THE FDD
The Brazilian Franchise Law requires that the franchisor
provides 15 items in the FDD, including:
1. A summary of the franchisor’s background and of
the franchise system;
2. Financial statements for the two preceding years;
3. Clear description of the pending lawsuits;
4. Description of the activities;
5. Profile of the prospective franchisee;
6. Requirement of the direct involvement of franchisee;
7. Specifications regarding:
A. Initial investment;
B. Value of the initial franchise fee; and
C. Cost of the facilities and payment conditions;
8. Information regarding periodic fees and amounts to
be paid by the franchisee;
9. List of all franchisees;
10. If the franchisee is guaranteed exclusivity or a right
of first refusal in any territory or activity;
51
11. Information regarding the obligation of the
franchisee to acquire goods, services or materials
from suppliers designated by franchisor, if
applicable;
12. Description of services and products offered to the
franchisee by the franchisor, if applicable;
13. Status of the trademarks before the National
Institute of Industrial Property (“INPI”); and
14. Franchisee’s rights and obligations upon expiration
of the contract;
15. Draft of the franchise agreement and of any
preliminary agreement.
Brazilian law does not impose any specific restrictions
for foreign franchisors to grant franchises in Brazil. The only
requirement is that the franchise trademarks are at least
filed at the INPI.
THE RECORDATION OF THE FRANCHISE
AGREEMENTS
Although Brazilian Franchise Law prescribes that
franchise agreements are valid and enforceable irrespective
of whether they are registered, the recordation of franchise
agreements at the INPI is indispensable. The purpose is
threefold, to:
•
•
•
make the agreement effective against third parties;
permit the remittance of payments to the foreign
party; and
qualify licensee for tax deductions.
In addition to the recordation of the franchise agreement
at the INPI, for the purposes of remuneration remittances,
the registration of the agreement at the Brazilian Central
Bank - BACEN is also required.
Although the FDD remains a private document between
the parties, for the purposes of the recordation of franchise
agreements at the INPI, it is also required that the parties
present to the INPI evidence of the receipt of the FDD by
the franchisee.
As mentioned above, Brazilian Franchise Law is not a
relationship law. The INPI tends to focus the analysis of the
recordation of franchise agreements on the assessment of
the validity of the trademarks in Brazil, the specification of
their serial number at the INPI in the agreement and, in case
of agreements involving parent-subsidiary companies, on
the approval of the applicable rate for tax deductibility and
remittances.
52
Therefore, the parties should stipulate in the agreement
all the terms and conditions of the franchise relationship,
including, without limitation, territory, term, payment terms,
licensed trademarks, authorized products, conditions
for opening an outlet, marketing related obligations, IP
protection clauses, events of termination, consequences of
termination, law and jurisdiction, etc.
The parties may freely set out the percentage of royalties
insofar as it stays within the price commonly practiced in the
involved field and in the national and international market.
Payments may be established as a percentage of the net
sales or by means of a fixed amount based on each unit
produced.
Nevertheless, royalties involving related companies, such
as parent and subsidiary, are limited by the corresponding
ceiling of fiscal deductibility specified by Regulation no.
436/58, which varies between 1 percent to 5 percent of the
net sales price depending on the field of industry involved.
Although the Brazilian Civil Code does not expressly
mention franchising, which is subject to a specific law, it
prescribes general rules and principles, which also have to
be observed in franchising legal documents.
Brazilian law recognizes franchisees as independent
parties, who shall respond for their own actions and
omissions. In this sense, as a general rule, the franchisee is
responsible for the investments in the implementation and
operation of its business, having management autonomy
and being fully liable for its operation, including the risks
and obligations inherent to any business.
The setting up of a franchise business in Brazil should
also consider the tax, labor and consumer aspects, as well as
any other aspect, such as import, environmental or sanitary,
depending upon the field of the franchise business.
Therefore, the most efficient structure for implementing
a franchise business in Brazil will depend on the particulars
of the case, as the above mentioned aspects vary on a caseby-case basis and should be examined from Brazilian and
foreign jurisdictions’ point of view. n
Luiz Henrique O. do Amaral is a partner with
Dannemann Siemsen. Find him at fransocial.
franchise.org.
Privacy, Data, Security and
A Reinvigorated India — An
Excellent Opportunity for
Franchise Investment
India has seen massive growth and has emerged as one of the most
important markets for foreign investors.
BY PATRICK HAYDEN
I
n April and May of 2014, more than 550 million people voted
in India’s general election, the largest democratic turnout in
history. A total of 8,251 candidates contested for the 543
seats in the Lok Sabha, India’s lower house of parliament. When
all the votes were counted, the victorious Bharatiya Janata Party,
and its prime minister candidate, Narendra Modi, were handed
a massive mandate that has excited the business community
and made investment in India more attractive than it has been
in years.
During the recent election, Modi and the BJP ran on a
platform of economic reform, improved infrastructure and
anti-corruption. The BJP faced off against the Indian National
Congress, the party of Gandhi and Nehru which has controlled
India for most of its history since independence from Britain in
1947. The BJP’s 282 seats victory was historic. Not only was
this the first time since 1984 that a single Indian political party
had won a majority of seats outright without the need of a
coalition, the INC won so few seats that it is not even able to be
recognized as the chief opposition party. Modi was given a solid
mandate to implement his pro-growth, pro-foreign investment
economic policies and to trim the bureaucracy that has made
doing business in India difficult.
Since he took office, Modi has consolidated the number of
cabinet ministers and begun to implement reforms designed to
make the bureaucracy more efficient and accountable. There
are stories told in New Delhi of the prime minister randomly
phoning bureaucrats at their homes on weeknights to make sure
they are not staying out too late and calling their desks at 9 a.m.
each morning to ensure they have arrived to work on time. The
local joke is that you can finally get an early tee time at Delhi golf
courses on weekdays. Modi has made it clear to his ministers
that he wants them to clear up as many bureaucratic obstacles
to investment in his country as they can.
INDIA’S ECONOMIC ASCENDANCE
The U.S.-India Business Council hopes that such a mandate
may be just what India needs to continue the country’s
economic ascendance. In the two decades since the opening of
its economy, India has seen massive growth and has emerged
as one of the most important markets for foreign investors. With
a current population of 1.2 billion people, India is expected to
hit the 1.5 billion mark and surpass China by 2030 as the most
populous nation in the world. Currently the fourth-largest
economy in the world, and third biggest in terms of purchasing
power parity, India is experiencing a middle-class explosion that
has increased demand for consumer products in all sectors and
made India a natural market for new investment.
Youth is the key to India’s potential. More than 50 percent of
the Indian population is under 25 years of age, with 65 percent
under 35. By 2020, the average age in India will be just 29,
compared to 37 in China. While the majority of the population
still lives in rural areas, India is the fastest-urbanizing country in
the world. Recent estimates put India’s middle class around 250
million to 300 million people and Deutsche Bank estimates that
number should be around 600 million by 2030, as more Indians
move from rural to urban areas.
CONDUCTING BUSINESS A SOMETIMES DAUNTING
TASK
While India already hosts 3,000 brands via the franchise
model, doing business with the country can sometimes seem
like a daunting task. Despite the massive growth the country
has seen over the past decade, there are some serious issues
that any investor must deal with when looking to work in India.
The country has a large, sometimes byzantine bureaucracy and
corruption persists despite many efforts to keep it in check.
53
The legal system moves at a snail’s pace; in 2013, the World
Bank ranked India as 184 out of 185 countries in terms of
countries in which it is easiest to enforce a contract. India
needs stronger investment in its infrastructure, as power
and other utilities are not always reliable and the quality of
India’s roads varies widely. Finally, state control in everyday
business can make India seem less than friendly at first
glance. The number of permits and licenses required to do
business can vary drastically between states and may seem
overwhelming to a franchisor looking to enter the Indian
market.
Despite these drawbacks, the recent election has
renewed the business community’s interest and excitement
toward India. This is due to the expectations for economic
and political reform brought in with Prime Minister Modi.
While he was chief minister of the Indian State of Gujarat,
Modi developed a reputation as a strong administrator,
determined to reform the overgrown bureaucracies and
attract foreign investment in his state. In his 12 years as
Gujarat’s chief minister, the state saw a tripling of its
per-capita income and became one of the key manufacturing
centers in India.
WE’RE
NEW
SOARING TO
torneys
t
A
e
is
h
c
Fran raig Knobbe
mplished
C
co
g TWO Ac ynne Hanson and
Welcomin
L
M
At the U.S-India Business Council, we will be working
to ensure this opportunity for both the U.S. and Indian
business communities does not go to waste. Since Modi
was inaugurated in May, we have been interacting with his
government at the highest levels and what we have seen is
a renewed interest in the U.S.-India business partnership,
as well as a sincere effort to repair past issues between our
two countries. We see ourselves not as an advocate for just
U.S. or Indian interests, but for the business relationship as a
whole. Our work to improve this relationship has led USIBC
to partner with the International Franchise Association
through a memorandum of understanding that will allow
our organizations to work together to help interested
franchisors get started in India and once established, help
both franchisor and franchisee get the most out of the
relationship. n
Patrick Hayden is the director of policy
advocacy for food and agriculture and retail
trade at the U.S.-India Business Council.
Formed in 1975 at the request of the U.S. and
Indian governments, USIBC is the premier
business advocacy organization advancing
U.S.-India commercial ties.
Events
that
Engage
oye White congratulates Kim McCullough on retirement
after 33 years from her very successful franchise practice.
We are also delighted to welcome
Kim’s long-time colleagues, Lynne
Hanson and Craig Knobbe, as
new Partners.
moyewhite.com/attorneys
LLP Attorneys at Law
contact
Tom List, Managing Partner
16 Market Square 6th Floor 1400 16th Street Denver CO 80202-1486
tel 303 292 2900 fax 303 292 4510 www.moyewhite.com
54
www.StrategicMeetingsSolutions.com
Mark@StrategicMeetingsSolutions.com | 214.459.8957 x205
M U L T I - U N I T franchise innovators
Lending Environment
Appears to be Thawing
Franchising’s
high-achieving,
multi-unit
franchisees
share views on
key topics.
QUESTION: How would you describe the current lending environment
for your business?
MAY: “I would describe the current lending environment as cautiously optimistic.
Brad and Risa May live in the Virginia
suburbs of Washington, D.C. and are
the owners of two Goddard School
locations in Chantilly, Va. They have
been franchisees of The Goddard School
since 2003. Find them at fransocial.
franchise.org.
Lenders are financing
solid business plans backed by solid financials, but banks continue to scrutinize every transaction and marginal
deals are not getting done.
In this environment, being part of a national franchise like Goddard Systems Inc. is helpful. Having a
proven business model and franchisee screening process gives lenders a higher level of comfort than with
other types of start-up businesses. In addition, many national franchises have finance departments to
assist franchisees and connect them with preferred lenders already familiar with the franchise’s risks and
opportunities. Being part of a well-known franchise is often the difference between getting your business
financed and waiting out the storm.
When my wife and I opened our first Goddard School in October 2003, the lending environment was
significantly hotter than it is today and we easily obtained multiple financing offers. The banks directly
competed to earn our business and offered us aggressive rates and terms, and extra incentives (corporate
credit cards and lines of credit).
Two years ago, we opened our second school (January 2012). The worst of the ‘Great Recession’ was
behind us, but the economic recovery had not translated into a commensurate recovery in the banking
market. As entrepreneurs, we saw a great opportunity to seize a first-mover advantage by opening a Goddard
School in a new housing development. But this time around, it was much more difficult to convince the
banks to back us. We did not receive multiple offers with competing bids, but with our eight-year track
record, our affiliation with a strong national franchise and the enthusiastic backing of the U.S. Small Business
Administration (a limited-time 90 percent SBA guarantee), we were able to build the school.
Over the past few years, the economy has continued to slowly improve, bringing certain stability to the
banking market. More transactions are getting done, but we’re not back to where we were. But perhaps
that’s not such a bad thing. Maybe ‘solid business plans, with solid financials’ should be our new normal, and
perhaps ‘cautious optimism’ is the appropriate perspective for small-business owners to have in all lending
environments.”
COMBS:
Tim Gorman and Randy Combs are
Chronic Tacos franchisees and partners.
Together, they operate three Chronic
Tacos locations in Cerritos, Irvine and
Newport Beach, Calif. Find them at
“We were able to secure a loan through Wells Fargo when we first opened our stores in
2010. Lending was tight then, so it was a great success when we secured our small-business loan. Now,
we receive calls on a weekly basis from leasing companies and smaller lines of credit, so that tells me
that there’s a lot more activity and people are looking to outsource deals.
The small-business loan we received four years ago was small compared to what we’ve been
seeing in the current landscape. Overall, however, it seems that the environment is still tight and rather
conservative unless you have a good story. In other words, you need to have a great deal of experience
and you’ll also have more leverage if you’re opening a franchise that is a tier-one brand. It also depends on
how much equity you are putting into the business.
For Chronic Tacos in particular, the entry fee and build-out costs are relatively low compared to tier
one-brands, so the opportunity for banks to lend money to small- business owners is certainly there. In
addition, Chronic Tacos has built relationships with companies that have a great deal of success facilitating
small-business loans that is a great resource to have when trying to secure a loan.”n
55
TECHNOLOGY
How to Make “Big Data”
Work For You
Franchisors who understand “Big Data” and how to leverage it
will be able to identify actionable insights.
BY COREY O’DONNELL
U
sing data to determine the best way forward is the
difference between making a well-informed decision
and taking a leap of faith. This applies to a franchise
network as much as any other business. Armed with data, we
have the information needed to understand the past, interpret
the present and predict the future. If data-informed decisions
are better decisions, and bigger is better, then logic says that
“Big Data” enables us to make the best possible choices.
However, the term Big Data is an often used buzzword for which
you truly have to understand the definition to comprehend its
importance and how to best use it to make decisions.
Like “the cloud” before it, there is a lot of confusion and
misinterpretation around what big data really means. There isn’t
a terabyte file size that a data set has to exceed to be defined
as big data. In fact, the size of the data set is less relevant to
the principles of what big data represents. Big data is more
about connecting and analyzing disparate sets of facts to
discover insights, connections and trends that may otherwise
go unnoticed.
For franchisors who by definition have a variety of data
silos at each franchisee location, compiling varied data sets
presents a unique challenge. However, by learning to analyze
and interpret the data, this wealth of information also provides a
great opportunity to capture unique insights and generate more
revenue for each location.
Imagine a cleaning services franchise — we’ll call it XYZ
Cleaning — with 100 locations. Each location hosts a local
website, and occasionally uses Google Analytics to determine
its web traffic. They also use a variety of different systems to
track local advertising leads, paid search leads, social presence,
reviews and other marketing activities. In addition, the
franchisees leverage a diverse set of tools to manage human
resources/payroll, revenue reporting, supply ordering and
vendor payments, scheduling and other business logistics. In
this scenario there could be six or more different data sets within
each location, multiplied by 100 locations.
Now imagine that all this information could be brought
together under the eyes of the franchisor. Not only would
56
it reveal obvious correlations between, for example, lead
performance and revenue, it could also unlock secrets about
supply chain efficiency, personnel management and much more.
In addition, a unified data set could be appended with general
public data like weather, news or cultural influences to reveal
trends that affect the business that would have been impossible
to see before.
UNLOCKING BIG DATA
The key to unlocking big data for franchise networks like the
imaginary XYZ Cleaning boils down to these steps:
1. Collect the Data. Bring together the varied data
sets from across your franchise network to produce a
broader, extensible data library. You can do this through
a unifying platform. For example, distributed marketing
automation systems can create a junction point for
marketing data from all franchisees and provide the
visualization tools that allow for in-depth data insights.
Alternatively, a franchisor can collect data by manually
conjoining it, leveraging either a revenue report or some
other system-wide data-set. The franchisor can then
purchase a visualization engine to perform the queries.
2. Put the Data to Work. Once you have unified your data
sets, you can start analyzing the big data to develop
insights into the brand, the ability to convert leads
into paying customers and the external factors that
impact the business. With tools to query the data and
an inquisitive, exploratory approach, the franchisor will
learn some revealing facts about their business.
In the XYZ Cleaning scenario, let’s assume the united
data reveals key information about marketing, sales and
operations. For example:
•
Online lead volumes at the New York location peak every
Wednesday morning, with most of those clicks resulting
in calls to the business to book appointments.
DON'T MISS THE BIGGEST FRANCHISE EVENT OF THE YEAR!
You will notice some innovative changes at IFA's 2015 annual convention! We've upped the
ante with new enhanced features and paramount educational and networking events. You
don’t want to miss franchising’s biggest and best event of the year!
HERE’S WHY:
Unique networking opportunities
will connect you with other franchise
executives to expand your portfolio
of contacts and cultivate partnerships
that will help you and your brand get
to the next level.
Registering
online is now easier
than ever with our
newly improved
and streamlined
process!
Informative educational sessions
focus on hot topics that impact
your bottom line – everything from
operations, technology, franchise
relationships, sales & development
and more. This is the perfect event
to showcase your innovative brand
in the exhibit hall!
Interactive roundtable discussions
led by experienced and savvy
franchise leaders will give you
an array of new and exciting
information that will help you
grow and evolve your brand.
REGISTER NOW
convention.franchise.org
THE EARLY BIRD CATCHES THE SAVINGS!
IFA Members: Register before October 24 and save $50!
Contact Lynette James at 202-662-0782 or ljames@franchise.org if you are interested in exhibiting or sponsoring.
•
•
•
The employee who is most effective at converting
calls into booked cleaning appointments is Mary,
who currently only works Thursday through Monday.
The cleaner with the highest review rating is Gloria.
The jobs that offer the best margins are small
apartments on the east side of town.
Analyzing these united data points could lead to a
transformative yet simple decision to shift schedules
so that the best salesperson (Mary) is working on the
busiest mornings (Wednesday) and booking the best
cleaner (Gloria) into the most profitable jobs (east side
homes). Scheduling and planning in this way is more
effective than guessing or random selection.
3. Overlay Correlation Data. Pull in data on your
industry or other factors that correlate to your
business and generate new hypotheses. Sometimes
the most meaningful information appears unrelated
at first. Maybe XYZ Cleaning’s Wednesday peak
is driven by Tuesday night’s hit TV show featuring
a maid? Certain businesses have a clear causal
relationship to factors such as weather (you sell
more umbrellas when it rains), time of year (you sell
more air conditioners in August than in December),
holiday (you sell more fireworks in late June than
in February) or cultural influence (you sell more
martinis following James Bond movie releases).
Understanding the possible relationships that drive
the data can lead to new ideas to increase sales, like
offering promotions that capitalize
on these outside influences.
It’s important to also consider that
applying the principles of big data might
reveal a different way to interpret data you
are already using to make decisions. For
example, many companies determine their
digital advertising budget based on the
previous month’s performance data. So, if
XYZ Cleaning gets more clicks on searches
for “same-day cleaning,” the company may
decide to spend even more money against
those terms. What XYZ Cleaning may not take
into consideration is that this information may
also show that the brand is known for speed.
Clients may be telling XYZ Cleaning, by virtue
of their clicks, that they perceive the business
to be a good same-day, fast, speedy vendor.
However, current industry data could show
that the market for environmentally friendly
cleaning services is bigger than the market
for same-day cleaning. By reviewing all this
information together, XYZ Cleaning may find
that a bigger driver of revenue could come
from spending some money on a brand-building campaign
to increase the market perception of their environmental
values.
Although it has become the business buzzword du
jour, Big Data is not a passing fad. In today’s technologydriven business landscape, analyzing big data can create
opportunities to operate more effectively, make increasingly
strategic decisions, and improve your bottom line. For
franchise networks that have multiple sources of data to
analyze, effectively applying big data can be a powerful
tool for optimizing success whether it’s related to marketing,
operations or the myriad of other things involved in running
a business.
As you’ve read, XYZ Cleaning was able to make impactful
decisions about scheduling, branding and sales by
combining various data sets and using intuition to develop
and test hypotheses. Franchisors who understand Big Data
and how to leverage it will be able to identify actionable
insights that can lead to more effective decisions across
the network and opportunities to increase revenue at each
location. n
Corey O’Donnell is vice president of marketing
for Yodle. Find him at fransocial.franchise.org.
Osler, Hoskin & Harcourt LLP
Does your law firm measure up?
A key ingredient to your success in Canada is an experienced
franchise law team. With more than 35 years of experience in
Franchise Law in Canada, serving over 400 systems from the
United States and Canada, our Franchise Group advises
franchisors of all sizes in almost every product and service
category. It’s a track record that has made us one of Canada’s
most frequently recommended firms in Franchise Law, and a key
ingredient to your success.
Andraya Frith, Chair
afrith@osler.com ⋅ 416 862 4718
Jennifer Dolman, Litigation
jdolman@osler.com ⋅ 416 862 5911
Dominic Mochrie, Commercial
dmochrie@osler.com ⋅ 416 862 5994
Gillian Scott, Litigation
gscott@osler.com ⋅ 416 862 4872
Nathalie Beauregard, Québec
Tamara Prince, Alberta
nbeauregard@osler.com ⋅ 514 904 8121 tprince@osler.com ⋅ 403 260 7054
Toronto | Montréal | Calgary | Ottawa | New York | osler.com
58
SUPPLIER FORUM
FEATURED SUPPLIERS
PAGE 116
PAGE 114
PAGE 125
PAGE 70
59
DIRECTORY
Accountants.......................................................................61
Advertising/Design............................................................63
Attorneys........................................................................... 70
Audio Visual Productions................................................. 84
Background Screening Services...................................... 85
Business Products/Systems............................................. 85
Call Center/Answering Service........................................ 94
Check/Credit Card Services.............................................. 94
Computer Software/Internet Services............................. 95
Construction/Management.............................................. 103
Construction/Remodeling................................................ 103
Consumer Feedback/Market Research............................ 103
Convention Planning/Travel............................................. 104
Direct Mail......................................................................... 106
Displays & Fixtures........................................................... 108
Dispute Resolution........................................................... 109
Document Retrieval Services........................................... 110
Education/Training............................................................ 110
Executive Search.............................................................. 114
Financial Services............................................................. 116
Franchise Brokers............................................................. 125
Franchise Consultants...................................................... 128
Franchise Research Services........................................... 137
Hotels................................................................................. 139
Human Resources............................................................. 140
Insurance........................................................................... 143
Interior Design.................................................................. 145
International Development Consultants......................... 146
Internet Sites..................................................................... 148
Lighting.............................................................................. 152
Maintenance, Cleaning & Sanitation.............................. 152
Manuals............................................................................. 152
Marketing/Public Relations.............................................. 153
Multimedia Design........................................................... 163
Mystery Shopping............................................................ 164
National Accounts Program............................................. 164
Online Advertising............................................................ 165
Organizations.................................................................... 168
Other.................................................................................. 169
Point of Sales Systems..................................................... 170
Printing.............................................................................. 171
Promotional Items............................................................ 175
Publications....................................................................... 176
Real Estate......................................................................... 177
Security Sytems................................................................ 178
Sign Products & Services................................................. 179
Site Selection.................................................................... 180
Tax Credit Program........................................................... 181
Telecommunications........................................................ 181
Teleconferencing Services............................................... 183
Trade Shows/Expos.......................................................... 183
Translation Services......................................................... 184
Uniforms............................................................................ 185
Vehicles.............................................................................. 185
Index.................................................................................... 187
60
TABLE of
CONTENTS
SUPPLIER FORUM
2014 Supplier Forum Advisory Board
Mark Kirsch, CFE
Gray Plant Mooty
Chairman
Ryan Cunningham
Javelin Solutions
First Vice Chairman
Larry Weinberg, CFE
Cassels Brock & Blackwell LLP
Second Vice Chairman
Michael Joblove
Genovese Joblove & Battista
Immediate Past Chairman
Matt Alden, CFE
Franchise Solutions
Jania Bailey, CFE
FranNet Franchising, LLC
Jon Carlston, CFE
Process Peak LLC
Aaron Chaitovsky, CFE
Citrin Cooperman
Amy Cheng
Cheng Cohen LLC
Marisa Faunce
Plave Koch PLC
Ronald Feldman, CFE
Siegel Financial Group
Lorne Fisher, CFE
Fish Consulting
Sherri Fishman, CFE
Fishman PR
Stuart Hershman
DLA Piper LLP (US)
Marc Kiekenapp
Kiekenapp & Associates
Lynette McKee, CFE
McKeeCo Services, LLC
Larry Myer
F.C. Dadson, SIB, LLC
Mary Ann O’Connell, CFE
FranWise®
Amit Pamecha, CFE
FranConnect
Michael Rozman, CFE
BoeFly, LLC
Philip St. Jacques, CFE
St. Jacques Marketing
Edith Wiseman, CFE
FRANdata
IFA Staff Liaison
Paul C. Rocchio, CFE
Senior Director,
Development & Member
Services
ACCOUNTANTS
Supplier Forum by Industry
Category/Alphabetical Listing
ACCOUNTANTS
AMCHECK PAYROLL
(888) 262-4325
(480) 763-5900
(480) 889-0422 FAX
5030 E. Sunrise Drive, Phoenix, AZ 85044
sales@amcheck.com
http://www.amcheck.com
CONTACT: Dean Lucente, President
TYPE OF BUSINESS: AmCheck manages every
aspect of payroll, employee benefits, human
resource, 401(k) and workers’ compensation
administration including: Payroll and Tax Filing,
Human Resource Administration, background
checks, Workers’ Comp Management, 401(k)
Plans and admin, benefit plan management, on-site
HR consultation, web based PR and HRIS applications, employment attorney resources, Section 125
Administration, HR Hotline support, HR seminars,
Benefit Open Enrollment services, Unemployment
Claims Management. Single point of contact! You
will be assigned a dedicated client care representative trained on all of our products to ensure your
questions are answered on the first phone call. We
know your name! We give better service by
assigning a limited amount of accounts to each
AmCheck team member. Flexible working
relationships! We have the unique ability to
integrate our services within the framework of
your existing business relationships and systems.
BDO USA, LLP
(214) 259-1417
(214) 953-0722 FAX
700 North Pearl Street, #2000, Dallas, TX 75201
mwright@bdo.com
http://www.bdo.com
CONTACT: Marcy Wright, Regional Marketing
Director
TYPE OF BUSINESS: Successful franchise
systems are based on a consistent approach to
business processes and compliance, as well as
sound operational and financial controls. BDO is a
leader in franchise accounting, providing a
comprehensive suite of integrated, value-added
services to franchisor and franchisee clients. The
complex and diverse issues you face today warrant
franchisors, franchisees, owners and senior
management to work with a firm that combines
substantial resources with practical services.
NEXUS and sales tax studies; international expansion; royalty audits; structuring advertising funds;
FPRs and litigation support services. Our passion
is helping our clients succeed.
BILL.COM
(877) 345-2455
(650) 353-3301
(650) 644-0293 FAX
1810 Embarcadero Road, Palo Alto, CA 94303
marketing@hq.bill.com
http://www.bill.com
CLIFTONLARSONALLEN, LLP
(813) 384-2700
(813) 384-2750 FAX
1715 North Westshore Boulevard, Suite 950,
Tampa, FL 33609
mark.joyce@cliftonlarsonallen.com
http://www.cliftonlarsonallen.com
CONTACT: Jeff Anderson, Director of Sales
See page 117 for full listing.
BOOKKEEPING EXPRESS
ENTERPRISES, LLC
(703) 226-1860
8229 Boone Boulevard, Suite 305,
Vienna, VA 22182
cdeleon@bookkeepingexpress.com
http://www.bookkeepingexpress.com
CONTACT: Mark Joyce, Principal
CONTACT: Cesar De Leon, Director, Franchise
Development
TYPE OF BUSINESS: Bookkeeping Services.
CHAPSKI & CHAPSKI, CPAS, LLP
(734) 459-6480
(734) 459-6169 FAX
8578 N. Canton Center Road, Canton, MI 48187
schapski@chapski.com
http://www.chapski.com
CONTACT: Steven R. Chapski, CPA, CFE, CSM,
Partner
TYPE OF BUSINESS: Chapski & Chapski, CPAs,
LLP is a local forensic accounting firm. Our firm
specializes in litigation support and expert witness
services for attorneys and royalty auditing services
for franchise companies. We have conducted over
250 royalty audits of franchisees in industries
covering retail, restaurant, residential and commercial service, and automotive service. We have
uncovered over $4.5 million of underreported
royalties and our fees have been reimbursable over
75% of the time.
CITRIN COOPERMAN
(212) 697-1000
(212) 697-1004 FAX
529 Fifth Avenue, New York, NY 10017
achaitovsky@citrincooperman.com
http://www.citrincooperman.com
TYPE OF BUSINESS: LarsonAllen is a professional service firm that provides assurance,
accounting, tax, consulting, and advisory services
to organizations and individuals managing
business ventures and finance. Founded in 1953,
LarsonAllen is dedicated to providing quality
results to clients. We provide our clients with
industry specialists and high-quality business
resources. We are organized along industry and
service lines. Our groups are interdependent and
recognize that together we can provide better
service to clients. LarsonAllen delivers services to
our clients through a Primary Advisor
Relationship. The Primary Advisor Relationship
means that our clients view LarsonAllen as their
first call and main source for assurance and
accounting; tax, financial services and benefits,
and consulting and advisory services.
CORE FINANCIAL OUTSOURCING, INC.
Franchise Professionals Alliance
(215) 778-8490
(215) 343-7558 FAX
1754 Costner Drive, Warrington, PA 18976
edknell@coreoutsource.com
http://www.coreoutsource.com
CONTACT: Edward Knell, CEO
TYPE OF BUSINESS: Bookkeeping and
Accounting.
DRDA, PLLC CPAS & BUSINESS
CONSULTANTS
(281) 954-6023
1120 Bay Area Boulevard, Houston, TX 77058
suzy@drdacpa.com
http://www.drdacpa.com
CONTACT: Aaron Chaitovsky, CPA, CFE,
Partner, Franchise Practice Leader; Marie
Pagnotta, Manager, Marketing
CONTACT: Suzy Granger, National Business
Development Officer
TYPE OF BUSINESS: Citrin Cooperman is a fullservice accounting and consulting firm with a
robust Franchising practice staffed with experienced CFE-accredited professionals, supporting
franchisors and multi-unit franchisees. Our
services include: audits; valuations and due
diligence on acquisitions and sales; multi-state
TYPE OF BUSINESS: CPA and Business
Consultants.
2015 SUPPLIER SOURCE BOOK
FRANCHISING WORLD
61
ACCOUNTANTS
EKS&H
(303) 740-9400
(303) 740-9009 FAX
7979 E. Tufts Avenue, Suite 400,
Denver, CO 80237
sshoemaker@eksh.com
http://www.eksh.com
CONTACT: Sandy Shoemaker, Partner; Dave
Steiner, Partner
RBZ, LLP - FRANCHISE SERVICES
GROUP
(310) 478-4148
(310) 703-1232 FAX
11766 Wilshire Boulevard, Ninth Floor,
Los Angeles, CA 90025
lschwartz@rbz.com
http://www.rbz.com
TYPE OF BUSINESS: A Colorado-based public
accounting firm providing audit, tax, and
consulting services to clients locally, nationally
and internationally. With more than 440
employees, including 51 partners in three offices,
we are ranked as one of the top 50 U.S. firms in
Accounting Today’s 2012 Top 100 Firms. We have
extensive experience supporting franchisors in
nearly every industry, including: automotive, food
service, retail, healthcare and personal services.
We want to be your trusted business advisor.
CONTACT: Larry Schwartz, Director and
Senior Consultant; Tom Leaper, Partner
TYPE OF BUSINESS: RBZ is the only full
service accounting and business consulting firm
with practice groups dedicated exclusively to the
franchise industry. Our Franchise Services
Group professionals provide start up, early stage
and established franchisors with the insight,
guidance and peace of mind to successfully
manage and grow their organization, expedite
the FDD registration process and remain in front
of critical emerging industry issues.
HKP
(888) 556-0123
(563) 556-0123 (563) 599-2159
(479) 286-1101 FAX
2345 JFK Road, Dubuque, IA 52001
toglesby@honkamp.com
http://www.honkamp.com/Services/FranchiseServices.aspx
INTACCT
(877) 437-7765
(408) 878-0900
150 S. Almaden Boulevard, Suite 500,
San Jose, CA 95113
info@intacct.com
http://www.intacct.com
CONTACT: Intacct Sales
CONTACT: Lisa McCarthy, Co-Founder; Andrew
Abrams, Member
CONTACT: Tom Oglesby, Franchise Practice
Leader; Ryan Hauber, Partner
KLG & ASSOCIATES, LLP
(248) 203-0080
(248) 281-0940 FAX
1660 Highway 100 South, Suite 500,
St. Louis Park, MN 55416
rons@sucpas.com
http://www.sucpas.com
PLANTE & MORAN, PLLC
(248) 375-7307
(248) 233-8593 FAX
2601 Cambridge Court, Suite 500,
Auburn Hills, MI 48326-2572
mark.fleischer@plantemoran.com
http://www.plantemoran.com
CONTACT: Ronald N. Silberstein, CPA, Principal
CONTACT: Mark Fleischer, Partner Franchise
Practice Group
HORNE LLP
(866) 281-3950
(615) 312-9072 FAX
624 Grassmere Park Drive, Suite 4,
Nashville, TN 37211
michael.sassano@horne-llp.com
http://www.hornefranchise.com
CONTACT: Michael Sassano, Partner; Mike
Roberts, Partner
TYPE OF BUSINESS: Franchise Accounting and
Consulting.
HUTCHINSON AVERY &
ASSOCIATES, PLLC
(972) 238-5900
(972) 238-5920 FAX
2425 N. Central Expressway, Suite 200,
Richardson, TX 75080
ahutchison@haa-cpas.com
http://www.haa-cpas.com
CONTACT: Ash Hutchison, Managing Partner;
Chad Avery, Tax Partner
TYPE OF BUSINESS: Hutchison Avery and
Associates, PLLC is a full-service accounting firm
specializing in providing tax, audit and accounting
services to a wide variety of franchisors and
franchisees. Our extensive franchise experience
and expertise makes us one of the leading firms in
the area. The energy of our staff and our
unwavering commitment to provide each client
with outstanding personalized, professional service
differentiates us from other firms.
62
TYPE OF BUSINESS: We add value. We are a
full service CPA firm with national franchising
experience and provide audit, accounting, and
consulting services to franchisors and franchisees
located throughout the U.S. As a member of MSI
Global Alliance of Legal and Accounting Firms,
we have access to legal and accounting talent
worldwide - so no matter where you or your
franchisees operate, we can provide the services
and expertise you need. We are also a top auditor
of publicly traded companies and a PCAOB
member.
LURIE BESIKOF LAPIDUS &
COMPANY, LLP
(612) 381-8800
(612) 746-6300 FAX
2501 Wayzata Boulevard, Minneapolis, MN 55405
tlifson@lblco.com
http://www.lblco.com
CONTACT: Todd Lifson, CPA, Partner
TYPE OF BUSINESS: Accounting and Consulting
Services.
FRANCHISING WORLD 2015 SUPPLIER SOURCE BOOK
OUT OF THE BOX TECHNOLOGY
(888) 682-8666
(248) 579-0970 FAX
2002 Willow Beach, Keego Harbor, MI 48320
sales@otbtechnology.com
http://www.OutOfTheBoxTechnology.com
TYPE OF BUSINESS: Plante Moran is a tax,
accounting and consulting firm with one of the
leading practices in working with franchisors and
multi – unit franchisees, we also have a thriving
practice working with numerous service industry
businesses, so we are able to provide insight and
expertise on many of the rapidly changing tax
audit and business issues you face. Our IT team
can help select infrastructure and IT security
systems.
PROFITKEEPER
(866) 301-8050
(877) 751-2140
(866) 301-8051 FAX
1325 N. Fiesta Boulevard, Suite 102,
Gilbert, AZ 85233
kyle.mceuen@profitkeeper.com
http://www.profitkeeper.com
CONTACT: Kyle McEuen, Director of Account
Management
TYPE OF BUSINESS: ProfitKeeper is a cloudbased complete accounting and profit
maximization solution that provides real-time
comparatives and benchmarks for complete financial understanding at the franchisor and franchisee
level. Accounting, payroll, reporting and tax
service options offer cost-efficient, custom
ADVERTISING/DESIGN
solutions for maximizing profitability. Custom
branding for the franchise system. Free support is
provided.
QUATRRO FPO SOLUTIONS
(866) 622-7011
(866) 622-7111 FAX
6400 Shafer Court, Suite 250, Rosemont, IL 60018
salesFPO@fposolutions.com
http://www.QuatrroFPO.com
CONTACT: Karen Abruzzi, Director of Marketing
REHMANN
(248) 952-5000
(248) 458-7935
(248) 952-5750 FAX
1500 West Big Beaver Road, 2nd Floor,
Troy, MI 48084
kimberlie.buchanan@rehmann.com
http://www.rehmann.com
CONTACT: Kimberlie Buchanan, Principal;
Donald Burke, Principal
TYPE OF BUSINESS: Rehmann is one of the
largest CPA and consulting firm in the Midwest
that provides a variety of services to franchisors
and franchisees such as: financial audit, fraud and
forensic accounting, cloud computing, cash
management analysis, regulatory reporting, multistate tax and international tax compliance and
planning, and background investigations. The
practice leadership brings over 75 years of experience working with franchise owners and
franchisors.
REMOTE QUALITY BOOKKEEPING
(866) 567-4258
(508) 889-0201
(888) 638-1615 FAX
12 Spring Terrace, Bridgewater, MA 02324
Mark@rqb.co
http://www.MyRQB.com
CONTACT: Mark Kilduff, President
TYPE OF BUSINESS: At RQB, we provide costeffective, efficient and accurate outsourced
bookkeeping and accounting services for small to
medium sized businesses and franchisees across
the country. Hiring a full-time bookkeeper can add
significant costs to your business. For one low
monthly fee, we provide you a team made up of
CPAs, CFOs, payroll, banking and data entry
specialists. Running your franchise efficiently
involves a great deal of management but keeping
an eye on the books is the ultimate key to success.
ST. CLAIR CPA SOLUTIONS
(856) 482-5600
(856) 665-3618 FAX
28 S. Centre Street, Merchantville, NJ 08109
wstclair@cpasolutions.net
http://www.cpasolutions.net
ADVERTISING/DESIGN
CONTACT: Bill St. Clair, Managing Shareholder
5TH AVENUE LEADS, LLC
(610) 871-1651 Ext. 101
999 Vanderbilt Beach Road, Suite 200,
Naples, FL 34108
natalie@5thavenueleads.com
http://www.5thavenueleads.com
CONTACT: Natalie Nutter, President/Founder
STONEBRIDGE BUSINESS PARTNERS
(888) 247-9764
(585) 340-5125
(585) 340-5225 FAX
280 Kenneth Drive, Suite 100,
Rochester, NY 14623
info@StoneBridgeBP.com
http://www.StoneBridgeBP.com
919 MARKETING COMPANY
(919) 557-7890
(919) 557-0041 FAX
102 Avert Ferry Road, Holly Springs, NC 27540
gchapman@919marketing.com
http://www.919marketing.com
CONTACT: James I. Marasco, CPA, Director,
Corporate Services; James Leisner, Partner
TYPE OF BUSINESS: StoneBridge provides
value added franchise compliance audit services to
leading franchisors throughout the US. We can
either act to complement your existing efforts by
providing auditing and consulting services to
verify the accuracy of reported sales and compliance with the Franchise Agreement or act
independently as your audit team.
CONTACT: Graham Chapman, Senior PR
Catalyst; Sue Yannello, Franchise Practice
Director
WINDHAM BRANNON, PC
(404) 898-2000
(404) 898-2010 FAX
3630 Peachtree Road NE, Suite 600,
Atlanta, GA 30326
ryelton@windhambrannon.com
http://www.windhambrannon.com
ALL POINTS PUBLIC RELATIONS, LLC
(847) 897-7470
(224) 415-3145 FAX
707 Lake Cook Road, Suite 340,
Deerfield, IL 60015
jizaks@allpointspr.com
http://www.allpointspr.com
CONTACT: Richard D. Yelton, Principal
CONTACT: Jamie Izaks, President
TYPE OF BUSINESS: Windham Brannon is a
recognized leader in providing tax, audit and
advisory services, delivering the exceptional
technical expertise franchisors and multi-unit
franchisees count on, and more. Clients value the
strong added benefit that comes with Windham
Brannon’s personal approach to business, longstanding professional trade relationships, and
commitment to clients’ success.
TYPE OF BUSINESS: All Points challenges
franchise industry PR norms at a time when many
have resorted to doing things as they’ve always
done them. We are completely aligned with our
clients, connecting their vision for today and
tomorrow into strategic communications
campaigns. Our team listens with open minds,
asks the right questions, and assesses with
uninhibited clarity to put powerful, integrated PR,
social media, content marketing and graphic
design action plans into place.
WITHUMSMITH&BROWN
(609) 520-1188
(609) 520-9882 FAX
5 Vaughn Drive, Princeton, NJ 08540
rcoyne@withum.com
http://www.withum.com
CONTACT: Rick Coyne, Partner; Rob Lightman,
Business Developer
TYPE OF BUSINESS: Certified Public
Accountants and Consultants.
ASE GROUP, INC.
(913) 339-9333
(913) 339-6511 FAX
6400 W. 110th Street, Suite 104,
Overland Park, KS 66211
ase@ase-group.com
http://www.ase-group.com
CONTACT: Bonnie Siegel, President and CEO;
Marissa Schaffner, Vice President
FRANCHISING WORLD
63
ADVERTISING/DESIGN
DEX MEDIA
(972) 453-7640
2200 West Airfield Drive, Dallas, TX 75261
laura.greenawalt@supermedia.com
http://www.supermedia.com
CONTACT: Laura Greenawalt, Director Business
Development
CONSTANT CONTACT
(866) 899-3710
(781) 472-8142
(781) 472-8101 FAX
1601 Trapelo Road, Waltham, MA 02451
astern@constantcontact.com
http://www.constantcontact.com/ifa
TYPE OF BUSINESS: Constant Contact’s easyto-use email, social media, and online marketing
products help franchise organizations build
strong, successful and lasting relationships with
their key audiences.
CONTACT: Liz Anderson, Founder/President;
Bage Anderson, Vice President
CONTACT: Alec Stern, Founding Team & VP
of Strategic Development; Hannah Budreski,
Marketing Project Manager
BIZBUYSELL.COM
(415) 284-4385
(415) 284-4380
(415) 764-1622 FAX
185 Berry Street, Suite 4000,
San Francisco, CA 94107
bkrauss@bizbuysell.com
http://www.bizbuysell.com
DESIGN THE PLANET
(504) 391-1550
3221 General DeGaulle Drive,
New Orleans, LA 70114
a@designtheplanet.com
http://www.designtheplanet.com
CONTACT: Brenda Krauss, Marketing
Coordinator; Bob House, General Manager
TYPE OF BUSINESS: We will work to help you
understand and improve your franchise brand thus positioning you to reach a new level of
success. Recent and current core partners include
Painting with a Twist and several local and
regional companies and brands. We specialize in:
working with franchisors (B to C) and multilocation concepts and helping companies that want
to have fun with their brand and take it to the next
level. We have the ability to understand what you
need and DELIVER a final product that exceeds
your expectations!
BRANDPOP
(210) 798-0827
1145 Guadalupe Drive, Cibolo, TX 78108
wbrand@brandpop.com
http://www.brandpop.com
CONTACT: Wendy Brand, CEO/Owner; Steve
Brand, President/Owner
E. H. ANDERSON PUBLIC RELATIONS
(254) 772-5909
(254) 751-0900 FAX
801 Wooded Acres Drive, Waco, TX 76710
info@ehandersonpr.com
http://www.ehandersonpr.com
CONTACT: Adrienne Folse, Franchise Brand
Innovator; Alex Pence, Account Manager
E3 LOCAL MARKETING SOLUTIONS
(513) 699-3300
(513) 699-3310 FAX
4601 Malsbary Road, Cincinnati, OH 45242
kmckiernan@E3Local.com
http://www.E3Local.com
CONTACT: Kerry McKiernan, President; Joshua
Schuler, Manager: Development Team
EXECUTIVE LEADS, LLC
(888) 785-0501
2727 Lyndon B Johnson, Suite 820,
Dallas, TX 75234
eguess@execleads.com
http://www.execleads.com
CONTACT: Eric Guess, Account Manager
TYPE OF BUSINESS: Premier provider of
franchise sales leads. We build custom lead generation programs tailored to capture candidates who
fit the profile of your ideal franchisee.
CAROUSEL30
(703) 260-1180
(703) 783-1112 FAX
500 Montgomery Street, Suite 650,
Alexandria, VA 22314
gkihlstrom@carousel30.com
http://www.carousel30.com
CONTACT: Greg Kihlstrom, Partner/Chief
Strategy Officer
TYPE OF BUSINESS: Digital Marketing/Web
Design.
CREATIVE ALLIANCE
(502) 584 8787
(502) 589-9900 FAX
437 West Jefferson Street, Louisville, KY 40202
rickd@cre8.com
http://www.cre8.com
CONTACT: Richard Duffy, COO
TYPE OF BUSINESS: Full service advertising.
64
ENTREPRENEUR MEDIA INC.
(800) 864-6864
(949) 261-2325
(949) 752-1180 FAX
2445 McCabe Way #400,
Irvine, CA 92614-6244
pfishback@entrepreneur.com
http://www.entrepreneur.com
CONTACT: Paul Fishback, Associate Publisher Franchise
TYPE OF BUSINESS: Entrepreneur Media is
the most established and referred to franchise
opportunity resource in the industry.
Entrepreneur Media’s franchise products include:
Entrepreneur magazine (the #1 selling monthly
business magazine on the newsstand),
Entrepreneur’s StartUps Newsstand Guides and
Entrepreneur.com. With more dedicated
franchise editorial than any other major national
publication, and 3 million affluent readers,
Entrepreneur continues to be the #1 lead source
for franchisors.
ADVERTISING/DESIGN
EXECUTIVEFRANCHISES.COM
(302) 635-0045
(973) 304-1761
4023 Kennett Pike, Suite 228,
Wilmington, DE 19807
john@executivefranchises.com
http://www.executivefranchises.com
CONTACT: John Warren, President
FASTSIGNS NATIONAL ACCOUNTS
FASTSIGNS International, Inc.
(888) 327-8744
(214) 346-5600
(972) 447-0375 FAX
2542 Highlander Way, Carrollton, TX 75006-2333
info@fastsignsnational.com
http://www.fastsigns.com
CONTACT: Shannon Cavanaugh, Marketing &
Sales Development Manager; Neal Mayfield, Sales
and Vendor Management
FETCH GRAPHICS
(888) 771-3179
(888) 933-8249 (888) XFETCHX
1250 Milton Avenue, Suite 180,
Janesville, WI 53545
jason@fetchgraphics.com
http://www.fetchgraphics.com
CONTACT: Jason Yost, Development Director;
Mickey Olsen, Creative Director
FRANCHISE MARKETING GROUP
Turn The Page Online Marketing Company
(913) 602-3864
206 SE 2nd Street, Lees Summit, MO 64063
placher@turnthepage-onlinemarketing.com
http://www.franchisemarketing-group.com
CONTACT: Placher Sieben, VP, Development;
Elisa Haake, VP, Operations
TYPE OF BUSINESS: A full service marketing
and advertising agency.
FRANCHISE OPPORTUNITIES NETWORK
(888) 363-3390
(770) 391-2092
(770) 551-0385 FAX
375 Northridge Road, Suite 475,
Atlanta, GA 30350
bbrooks@franoppnetwork.com
http://www.franoppnetwork.com
CONTACT: Bonnie Brooks, Operations Associate;
Matt Maxwell, General Manager
TYPE OF BUSINESS: Franchise Opportunities
Network is a network of franchise portals that
allows franchises to reach the largest number of
potential buyers with one phone call. We offer the
advantages of advertising with numerous franchise
portals and the convenience of consolidating
account management and billing. FON includes
Franchise Opportunities, Franchise for Sale, Food
Franchise, and more.
TYPE OF BUSINESS: Franchise Marketing
360® is the best marketing optimization platform
for growing your franchise. Franchise Marketing
360® is a turnkey, fully managed solution
offering a multi-location management marketing
platform. Our team of certified digital marketing
executives work with you on your campaigns to
drive the highest ROI. Each franchise location
can be optimized individually to meet local
marketing budgets. Get started with a free demo!
FRANCHISE MARKETING 360®
Madwire Media
(855) 773-8169
504 W Eisenhower Boulevard,
Loveland, CO 80537
samson@marketing360.com
http://www.franchisemarketing360.com
CONTACT: Samson Jagoras, CBDO; Jerry
Kelly, CMO and Partner
FRANCHISE SOLUTIONS
(800) 898-4455
(603) 427-0569
(603) 436-1018 FAX
15 Rye Street, Suite 205, Portsmouth, NH 03801
info@franchisesolutions.com
http://www.franchisesolutions.com/about_us.cfm
FRANCHISEWORKS.COM
(877) 824-4411
(215) 672-9048
(215) 672-1878 FAX
345 N. York Road, Suite C, Hatboro, PA 19040
terry@franchiseworks.com
http://www.franchiseworks.com
CONTACT: Sharon Dietrich, Director of Sales;
Kelly Mangum, Director of Marketing
CONTACT: Terry Corkery, President
TYPE OF BUSINESS: Franchise Solutions is an
online lead generator to hundreds of franchises
worldwide. Since 1993, our network of targeted
properties has helped franchisors exceed their
development goals at attractive cost-per
economics. We deliver the most diverse reach in
the industry, connecting advertisers with business
buyers every day.
FRANCHISE.COM
(866) 854-3771
(603) 570-2920
(603) 436-1018 FAX
sales@franchise.com
http://www.franchise.com
TYPE OF BUSINESS: Offering Internet lead
generation since 1995, Franchise.com helps
growing franchise systems meet their development
objectives by showcasing their opportunities to
prospective franchise buyers. The industry’s most
recognized portal, Franchise.com remains steadfast
in its mission to deliver highly qualified prospects
to its advertising clients.
CONTACT: David Schwartz, CEO/Chairman
CONTACT: Guy Darter, VP; Liz Dodge
CONTACT: Sharon Dietrich, Sales Manager;
FRANCHISECLIQUE.COM
(877) 252-2340
(800) 878-7071 FAX
710 Johnnie Dodds Boulevard, Suite 310,
Charleston, SC 29464
info@franchiseclique.com
http://www.franchiseclique.com
GETCOMPANYUNIFORMS.COM
(203) 699-9805
(203) 699-9807 FAX
P.O. Box 188, Cheshire, CT 06410
sales@darterpress.com
http://www.getcompanyuniforms.com
GREENBAUM MARKETING STRATEGY
(800) 305-5257
(702) 898-8818 (702) 580-0663
209 S Stephanie Street, Suite B219,
Henderson, NV 89012
mg@greenbaummarketing.com
http://www.greenbaummarketing.com
CONTACT: Martin Greenbaum, CEO
TYPE OF BUSINESS: Greenbaum Marketing has
more than 20 years experience in assisting
franchisors reach lofty unit revenue and franchise
development goals. Through the strategic
planning and successful implementation of intelligent marketing strategies, we build brands, recruit
customers, foster loyalty, and drive unit revenues
within the complex environment of franchising.
Our recent evolution from agency to franchise
marketing consulting group comes at the perfect
time and we’re 100% focused on client results.
FRANCHISING WORLD
65
ADVERTISING/DESIGN
Konnect PR surpasses every client’s media goals
through prime, A-list national consumer, business
and trade press placements.
G/O DIGITAL
(602) 444-1796
(602) 444-1705 FAX
200 East Van Buren, 4th Floor,
Phoenix, AZ 85004
martin.mcdonald@gannett.com
http://www.godigitalmarketing.com
CONTACT: Martin McDonald, Director,
National & Franchise Sales
TYPE OF BUSINESS: For Local Businesses,
G/O Digital, a Gannett company, is a one-stop
shop for digital marketing, from search to social
and everything in between. For national brands
and agencies, G/O Digital delivers local digital
activation at national scale powered by
Shoplocal, BLiNQ Media & Key Ring. Find out
more at: http://www.godigitalmarketing.com/.
HIBU
(877) 237-6120
(914) 600-5316
210 RXR Plaza, Uniondale, NY 11556
Richard.Hargrave@hibu.com
http://www.hibu.com
HOT DISH ADVERTISING
(612) 341-3100
(612) 341-0555 FAX
800 Washington Avenue, North, Suite 200,
Minneapolis, MN 55401-1286
info@hotdishad.com
http://www.hotdishad.com
CONTACT: Dawn Kane, President
TYPE OF BUSINESS: We are a full-service
marketing agency specializing in franchising. Our
experience in the franchise industry allows us to
effectively develop branding campaigns for
consumer and franchise development marketing.
We help grow Business-to-Business and Businessto-Consumer franchise brands through strategic
brand positioning, creative development, and all
forms of media including SEO, SEM and social
media.
KONNECT PUBLIC RELATIONS
(213) 988-8344
(213) 988-8345 FAX
888 South Figueroa Street, Suite 1000,
sgault@konnect-pr.com
http://www.konnect-pr.com
CONTACT: Sabina Gault, CEO
TYPE OF BUSINESS: Konnect Public Relations
provides results and ROI-driven PR campaigns for
the franchise industry. Our team specializes in
developing outstanding national and in-market
strategies through strong and proactive media
relations that produce results in the form of
increased leads, sales and brand awareness. A team
of intelligent and driven PR professionals,
IMN
(781) 672-7000
(781) 890-4701 FAX
200 Fifth Avenue, Waltham, MA 02451
mborn@imninc.com
http://www.imninc.com/industries/franchise.html
CONTACT: Mark Born, Sales Manager, Franchise
E-Communications
HIGHERVISIBILITY, LLC
(901) 672-7243
(901) 842-9340 FAX
8000 Centerview Parkway, Suite 203,
Cordova, TN 38018
scott@highervisibility.com
http://www.highervisibility.com
CONTACT: Scott Langdon, Managing Partner
66
CONTACT: Dave Nobs, Managing Director,
Business Development
TYPE OF BUSINESS: The Lavidge Company is a
full service national advertising, PR, video and
interactive agency with deep roots (over 30 years)
providing franchises with the best in marketing and
communications. We are strategists and implementers helping develop your image and make your
team look good. For a free consultation to see if we
can add value to your organization and help you
achieve a stronger ROI, feel free to call or email.
Clients include: Massage Envy, McDonalds, Planet
Beach, Synergy, and OpenWorks.
LOCAL SEARCH MASTERS
(615) 346-5551
(615) 523-1375 FAX
631 2nd Avenue S. #LL-D, Nashville, TN 37210
bizdev@localsearchmasters.com
http://www.localsearchmasters.com
CONTACT: Richard Hargrave, Regional Director,
Channel Partnerships
TYPE OF BUSINESS: hibu is a leading provider
of digital, mobile and print advertising solutions.
With locations in the US, UK, and Latin America
more than 1,000,000 SMB, multi-location and
franchise advertisers use hibu every day.
THE LAVIDGE COMPANY
(480) 998-2600
(480) 998-5525 FAX
2777 E. Camelback Road, Suite 300,
Phoenix, AZ 85016
dnobs@lavidge.com
http://www.lavidge.com
CONTACT: Matthew Job, VP of Sales &
Marketing; Trevor Emerson, CEO
LOLA RED
(612) 333-1723
(925) 218-5556 FAX
107 Washington Avenue N., Suite 200,
Minneapolis, MN 55401
alexis@lolaredpr.com
http://www.lolaredpr.com
CONTACT: Alexis Walsko, CEO
TYPE OF BUSINESS: HigherVisibility.com is a
nationally recognized SEO Agency and online
marketing firm. We bring a highly effective and
practical approach to franchise marketing. Our
business is getting franchises more exposure in
the search results and more customers as a
result!
ADVERTISING/DESIGN
MICHAEL WALTERS ADVERTISING
(312) 467-5550 Ext. 229
(312) 467-4350 FAX
444 North Wabash Avenue, Suite 4W,
Chicago, IL 60611
jim@michaelwaltersadvertising.com
http://www.michaelwaltersadvertising.com
NETSEARCH DIRECT
(804) 228-4440
(804) 228-4404
(804) 228-4479 FAX
6421 Rigsby Road, Suite 101,
Richmond, VA 23226
laraf@netsearchdirect.com
http://www.netsearchdirect.com
REACHLOCAL
(888) 515-4119 Ext. 153
(972) 267-2222 Ext. 153
(972) 248-1045 FAX
21700 Oxnard Street, Suite 1600,
Woodland Hills, CA 91367
mspeiran@reachlocal.com
http://www.franchise.reachlocal.com
TYPE OF BUSINESS: Advertising Agency.
CONTACT: Lara Falcone, Franchise Marketing
Consultant; Kate Snowa, Director of Operations
MINDSTREAM INTERACTIVE
(858) 777-5000
(858) 777-5005
(858) 777-5050 FAX
7220 Trade Street, #300, San Diego, CA 92121
iparnes@mindstreaminteractive.com
http://www.mindstreaminteractive.com
CONTACT: Mike Speiran, Director, National
Brands & Franchises; Karen Platt, Senior
Marketing Manager
CONTACT: Ian Parnes, Director, Business
Development; Todd Juneau, President
CONTACT: Nick Powills, Chief Brand Strategist;
Greg Avdoian, Director of Brand Development
RED RHINO MARKET GROUP
(770) 425-9911
975 Cobb Place Boulevard, Suite 310,
Kennesaw, GA 30144
bernie@redrhinomg.com
http://www.redrhinomg.com
TYPE OF BUSINESS: Mindstream Interactive
(formerly known as Aviatech) is the premiere full
service advertising agency specializing in digital
and integrated marketing communications for the
franchise industry. With deep franchise knowledge
and experience, Mindstream Interactive helps
grow successful franchise brands. Our services
include: full creative services, web design and
development, strategic media planning and placement, search marketing, lead generation, social
influence marketing, etc.
CONTACT: Bernie Evans, CEO
OUR TOWN AMERICA
(800) 497-8360
(727) 345-0811
3845 Gateway Centre Boulevard, Suite 300,
Pinellas Park, FL 33782
jplummer@ourtownamerica.com
http://www.ourtownamerica.com
TYPE OF BUSINESS: Red Rhino Market Group
is full service marketing and advertising agency
with expertise in direct response media, customer
satisfaction surveys and cost per call marketing.
With a focus on results and analytics, we help
companies grow and retain their customer base by
providing them with the experience, reporting and
creativity necessary to drive performance.
MOCENTRIC, INC.
(623) 640-7290
8700 E. Vista Bonita Drive, Suite 138,
Scottsdale, AZ 85266
mike@mocentric.com
http://www.mocentric.com
TYPE OF BUSINESS: Our Town, America’s
Premiere Welcoming Organization. Directing new
movers to neighborhood businesses since 1972.
Whether you have one location or thousands, we
can meet your needs. Satisfied business owners
across the U.S. attest to our effectiveness. We also
offer full color postcard mailings to your customer
base or any demographics you choose. Options
available: standard postcard, postcard with perforated card, and postcard with detachable magnet.
We can mail just one or thousands, it’s up to you!
CONTACT: Jim Lake, Vice President
CONTACT: Michael O’Hara, CEO; Bill Ganon,
CRO
TYPE OF BUSINESS: Mocentric is a geo-focused
mobile advertising network, designed and
specially scaled for local or regional digital ad
agencies and their clients. Mocentric provides
additional mobile ad behavioral targeting as well
as mobile-focused ad creative services. Our collective expertise in creative design and analytics
ensure our clients get the best mobile display ad
experience for end users and, most importantly,
mobile ad spend ROI.
MONEY MAILER
Money Mailer Franchise Corp.
(714) 889-4630
12131 Western Avenue, Garden Grove, CA 92841
crimlinger@moneymailer.com
http://www.moneymailer.com
CONTACT: Christine Rimlinger, Vice President,
Marketing
TYPE OF BUSINESS: Direct Mail.
NO LIMIT AGENCY
(312) 526-3996
730 N. Franklin, Suite 310, Chicago, IL 60654
nick@nolimitmediaconsulting.com
http://www.discovernolimit.com
CONTACT: Michael Plummer, Jr., President; Lisa
Spencer, Administrative Assistant
PATRIOT CREATIVE GROUP
(602) 606-5414
2727 N. Central Avenue, Phoenix, AZ 85004
tiffani@patriotcreativegroup.com
http://www.patriotcreativegroup.com
REGROUP BRAND COMMUNICATIONS
(734) 327-6630
(734) 213-0200
(734) 327-6636 FAX
213 West Liberty Street, Suite 100,
Ann Arbor, MI 48104-1929
carey.jernigan@regroup.us
http://www.regroup.us
CONTACT: Carey Jernigan, Vice President; Janet
Muhleman, CFE, President
TYPE OF BUSINESS: re:group is an integrated
marketing agency that works collaboratively to
provide strategic clarity, and insightful creative,
which results in digital and traditional marketing
programs that build brand engagement and enterprise value. Specializing in companies with a
two-step distribution model, Ann Arbor based
re:group has generated demonstrable results for
franchise, health care and financial services
companies. Our leadership has been an engaged
member of the IFA since 1987.
CONTACT: Tiffani Palacios, Program Manager
TYPE OF BUSINESS: Outdoor advertising.
PROSPECTPRO
(561) 989-8480
1200 North Federal Highway, Suite 417,
Boca Raton, FL 33432
bhenszey@prospectpro.com
http://www.prospectpro.com
CONTACT: Barbara Henszey, Marketing
Communications Director
TYPE OF BUSINESS: Email advertising services.
REVLOCAL
(800) 456-7470
(740) 263-5188
(740) 201-8049 FAX
4009 Columbus Road SW, Granville, OH 43023
mchawk@revlocal.com
http://www.revlocal.com
CONTACT: Marc Hawk, President
FRANCHISING WORLD
67
ADVERTISING/DESIGN
SANDERSON & ASSOCIATES
(312) 829-4350
(312) 829-4360 FAX
400 N. Racine, Unit 211, Chicago, IL 60642
rhonda@sandersonpr.com
http://www.sandersonpr.com
SILVERCREST ADVERTISING, INC.
(818) 336-4800
15357 Magnolia Boulevard, Suite 223,
Sherman Oaks, CA 91403
wrodriguez@sca-mail.com
http://www.silvercrestadvertising.com
CONTACT: Rhonda Sanderson,
President/Founder; Courtney Thomas, Vice
President
CONTACT: William Rodriguez, President & CoFounder
SCORPION DESIGN
(661) 702-0100
28420 Avenue Stanford, Suite 100,
Valencia, CA 91355
ben.poch@scorpiondesign.com
http://www.scorpiondesign.com
CONTACT: Benjamin Poch, VP, National Brands
TYPE OF BUSINESS: At Scorpion, we help our
brands make more money and increase market
share. We believe in delivering more: more
service, more innovation and more marketing. By
combining a collaborative approach with a world
class team we’ve won over 44 awards and boast a
98% retention rate. From design to development to
CMS to paid search to SEO, we’ve got you
covered.
SHOPPERLOCAL LLC
(866) 578-5234
(239) 236-0201 FAX
2222 Seedwick Drive, Durham, NC 27713
info@shopperlocal.com
http://www.shopperlocal.com
CONTACT: Scott Hall, President
TYPE OF BUSINESS: Highly targeted hyperlocal advertising.
SIGHTLY
(951) 225-7000 Ext. 6835
11848 Bernardo Place Court, Suite 110,
San Diego, CA 92128
marketing@sightly.com
http://www.sightly.com
CONTACT: Robert Helstrom, VP of Marketing &
Strategy
SIGLER COMPANIES
(800) 750-6997
(515) 232-6997
(515) 232-8820 FAX
3100 S. Riverside Drive, P.O. Box 887,
Ames, IA 50010
info@sigler.com
http://www.sigler.com
CONTACT: Beth Cross, President
68
TYPE OF BUSINESS: Silvercrest Advertising has
created revolutionary software that allows
franchisees to plan design and buy localized
media. (LMap) Media tactics range from
newspaper to door hangers and everything inbetween. Franchisors control the creative used and
the media activated. The franchisees can
customize their media, determine where it will be
distributed and execute the media by paying with
their credit card. All from their own computer.
View a demo at http://www.lmap.com or contact
William today!!
SKOOP! INC.
(800) 246-7053
(631) 940-4052
(631) 978-0480 FAX
12 Ithaca Street, Suite 200, Deer Park, NY 11729
info@skoop.com
http://www.skoop.com
CONTACT: Daniel Giacopelli, President/CEO
SOCIAL COMPASS, LLC
(214) 254-4729
703 McKinney Avenue, Suite 433,
Dallas, TX 75202
sales@hiplogic.com
http://www.socialcompass.net
CONTACT: Jason Dove, VP Sales; Ben Read,
Director of Marketing
ST. JACQUES MARKETING
(800) 708-9467 Ext. 102
(973) 978-9204
60 Washington Street, Suite 203,
Morristown, NJ 07960
philip@stjacques.com
http://www.stjacques.com
STONE WARD
(501) 375-3003
(501) 375-8314 FAX
225 East Markham, Suite 450,
Little Rock, AR 72201
dreid@stoneward.com
http://www.stoneward.com
CONTACT: Millie Ward, President; Debra Reid,
Media Director
TYPE OF BUSINESS: Advertising, Marketing,
Design/Interactive-Public Relations.
TARADEL, LLC
(804) 364-8444
(888) 241-3023 FAX
4325 Cox Road, Glen Allen, VA 23060
wendy@taradel.com
http://www.taradel.com
CONTACT: Wendy Urquhart, VP, Business
Development; Jim Fitzgerald, President
TOWNTARGET.COM
(561) 666-7194
One South Ocean Boulevard, Suite 305,
sales@towntarget.com
http://www.towntarget.com
CONTACT: Evan Oder, Co-Founder/Managing
Director
VENDE SOCIAL
(972) 816-8548
1908 Seaview, Flower Mound, TX 75022
pslack@vendesocial.com
http://www.VendeSocial.com
CONTACT: Paul Slack, CEO; Christy Wyatt,
Account Manager
WEBPUNCH, LLC
(303) 229-0051
2618 Marion Street, Denver, CO 80205
matt@webpunch12.com
http://www.webpunch12.com
CONTACT: Matt Jones, Chief Operations Officer
CONTACT: Philip St. Jacques, Partner; Michael
St. Jacques, Partner
TYPE OF BUSINESS: Since 1991, St. Jacques
Marketing has always been problem solvers
creating lead generation and marketing and media
strategies to address tough marketing challenges
that compel customers to take action proven
against measured objectives, generating solid
returns. If you need to produce better results in
today’s digital and social media age, you’ve found
the right firm. You’ll also get a firm that will own
your challenges and defend your interests and get
a result.
WHERE 2 GET IT, INC.
(888) 377-2767
(714) 695-9809 FAX
5101 E. La Palma Avenue, Suite 107,
Anaheim, CA 92807
IFA@where2getit.com
http://www.where2getit.com
CONTACT: Manish Patel, CEO; Mireya Prado,
Marketing Manager
ADVERTISING/DESIGN
XAD
(888) 234-7893
401 Park Avenue South, 11th Floor,
New York, NY 10016
dan.silver@xad.com
http://www.xad.com
CONTACT: Dan Silver, Director, Marketing
TYPE OF BUSINESS: Mobile Advertising.
YODLE
(877) 276-5104
(646) 770-8929
(212) 868-1989 FAX
50 West 23rd Street, #401, New York, NY 10010
info@yodle.com
http://www.yodle.com
CONTACT: Cam Lay, Marketing Manager
TYPE OF BUSINESS: Yodle is the leader in local
online marketing in the U.S., serving more than
24,000 clients. Yodle connects local businesses
with consumers in a process so simple and costeffective that business owners can’t imagine any
other way to advertise. Yodle has developed an
integrated approach to working with local
businesses that are transitioning their marketing
budgets online. Products include search engine
marketing and optimization, display advertising,
website creation and hosting. Yodle is based in
New York, NY.
YPMG
(901) 597-9706
860 Ridge Lake Boulevard, B1-1100,
Memphis, TN 38120
info@ypmg.net
http://www.ypmgmarketinggateway.com
CONTACT: Bryan Luecke, YPMG
FRANCHISING WORLD
69
ATTORNEYS
ATTORNEYS
Franchising your business?
Buying a franchise?
SHELTON & POWER, LLC
(866) 99-FRANCHISE
(512) 535-0084 FAX
202 Walton Way, Suite 192, Cedar Park, TX 78613
franchising@sheltonpower.com
http://www.SheltonPower.com
CONTACT: Lynne Shelton, Partner; Jason Power,
Partner
We are here to help!
Proficient Franchise Attorneys
Fixed Fees - Payment Plan
30 years business and
franchise experience
Call today!
1-866-99-FRANCHISE
1-866-993-7262
Shelton & Power
Your Outsourced In-House
Franchise Law Firm
70
TYPE OF BUSINESS: Shelton & Power, LLC is
a full service franchise law firm, with over 25
years experience catering to both franchisors and
franchisees in all industries worldwide. Our
mission is to provide you with a long term
franchise relationship to "Expand Your Brand"
that incurs no billable hours. Using our flat fee
structure we assist with new franchise development, emerging franchisors as well as
internationally growing franchise systems. Our
law firm takes a personal approach by working
hand in hand with our clients to solve all legal
and business matters. Whether it's structuring the
franchise model, writing the disclosure
documents, states registrations, vendor and distribution agreements or ongoing franchisee
relationships, Shelton & Power will guide you
through the process with customized solutions
best suited to your needs.
ATTORNEYS
ABRAHAMS KASLOW & CASSMAN LLP
(402) 392-1250
(402) 392-0816 FAX
8712 West Dodge Road, #300, Omaha, NE 68114
jherdzina@akclaw.com
http://www.akclaw.com
CONTACT: John W. Herdzina, Partner
and Washington, D.C. Our franchise and distribution group provides comprehensive legal services
to start-up, expanding and seasoned franchisors
including: strategy, structure, documentation,
enforcement, disclosure, regulatory compliance,
intellectual property, dispute resolution and vicarious liability defense.
ARMSTRONG TEASDALE LLP
(314) 621-5070
(314) 621-5065 FAX
7700 Forsyth Boulevard, Suite 950,
St. Louis, MO 63105
dsharp@armstrongteasdale.com
http://www.armstrongteasdale.com
TYPE OF BUSINESS: Law Firm.
CONTACT: Darren Sharp, Partner; Ed Spalty,
Partner
AKERMAN, LLP
(202) 824-1744
(202) 393-6222
(202) 393-5959 FAX
750 9th Street NW, Suite 750,
Washington, DC 20001
warren.lewis@akerman.com
http://www.akerman.com
TYPE OF BUSINESS: Armstrong Teasdale
lawyers practice extensively in the areas of
franchising and distribution, including the development of new franchise systems, preparation of
franchise disclosure documents, compliance with
federal and state requirements, contract negotiation, trials and appeals in all courts, representation
in arbitration proceedings, mediation, and assistance in evaluating the impact of these areas on
other client operations.
CONTACT: Warren Lewis, Chair, Franchise &
Licensing Practice; Charlene York
TYPE OF BUSINESS: Recognized franchise and
licensing practice group in national law firm, with
both in-house and private firm experience. We
represent national and regional franchise companies, including start-up, emerging and mature
franchisors. Authors of The Franchise Seller’s
Handbook and The Franchise Lifecycle, we advise
on international expansion, federal and state
franchise laws and regulations, intellectual
property, acquisitions, arbitration, litigation,
dispute resolution and other key issues.
ARNALL GOLDEN GREGORY, LLP
(404) 873-8150
(404) 873-8642
(404) 873-8151 FAX
171 17th Street NW, Suite 2100,
Atlanta, GA 30363
sean.fogarty@agg.com
http://www.agg.com
CONTACT: Judy Rost, Partner
ANAND AND ANAND
91-120-4059300
91-120-4243058 FAX
Plot No. 17(A), Sector-16(A), Film City, Noida,
Uttar Pradesy 201301 India
safir@anandandanand.com
http://www.anandandanand.com
CONTACT: Safir Anand, Senior Partner
TYPE OF BUSINESS: Intellectual Property Law
Firm.
ARENT FOX LLP
(202) 857-6065
(202) 857-6395 FAX
1717 K Street, NW, Washington, DC 20036
Wachen.Kimberly@arentfox.com
http://www.arentfox.com
CONTACT: Kimberly A. Wachen, Attorney
CONTACT: Matthew B. Gruenberg, Partner; Hank
McKay, Business Development Manager
TYPE OF BUSINESS: We advise clients at all
stages of a franchise life-cycle and provide a full
range of services, including: Franchise Disclosure
Documents, mergers and acquisitions, distribution
agreements, brand protection and expansion
planning, business and employment policies,
license agreements, noncompetition and confidentiality agreements, real estate issues, capital and
debt financing, antitrust issues, franchise litigation
and resolution, international franchise, and
commercial law.
BARTKO, ZANKEL, BUNZEL & MILLER
(415) 956-1900
(415) 956-1152 FAX
One Embarcadero Center, Suite 800,
cmiller@bzbm.com
http://www.bzbm.com
CONTACT: Sean Fogarty, Attorney; Jonathan
Neville, Attorney
ALEXANDER HOLBURN
BEAUDIN + LANG LLP
(877) 688-1351
(604) 484-1700
(604) 484-9700 FAX
2700 - 700 West Georgia Street, Vancouver,
BC V7Y 1B8 Canada
jrost@ahbl.ca
http://www.ahbl.ca
BARNES & THORNBURG LLP
(317) 231-6409
11 South Meridian Street, Indianapolis, IN 46204
mgruenberg@btlaw.com
http://www.btlaw.com
BAKER & MCKENZIE
(214) 978-3022
(214) 978-3016
2300 Trammell Crow Center, 2001 Ross Avenue,
Dallas, TX 75201
will.woods@bakermckenzie.com
http://www.bakernet.com
CONTACT: Charles G. Miller, C. Griffith Towle;
Darryl A. Hart
CONTACT: Will Woods, Principal; Michael Santa
Maria, Principal
TYPE OF BUSINESS: Baker & McKenzie offers
global coverage for international franchisors
through its 75 offices in 47 countries. As the first
global law firm and with local practitioners in
each of its jurisdictions, Baker & McKenzie is a
true one-stop shop for helping franchisors develop,
police, protect and enforce internationally all
aspects of their franchise systems.For additional
information, contact Will Woods, Mike Santa
Maria, Ann Hurwitz, or Penny Ward.
BAKER, DONELSON, BEARMAN,
CALDWELL & BERKOWITZ, PC
(615) 726-5639
(615) 726-5600
(615) 744-5639 FAX
211 Commerce Street, Suite 800,
Nashville, TN 37201
jbuckberg@bakerdonelson.com
http://www.bakerdonelson.com
TYPE OF BUSINESS: Our franchise lawyers
bring over 30 years of experience to franchise and
distribution-related business, including franchise
litigation, transactions, registrations and dispute
resolution. The firm has represented franchise
clients in a variety of transactions including
business formation, preparation of offering circulars, franchise agreements and related documents,
franchise registration, state and federal franchise
law compliance, franchise transfers, business sales
and acquisitions, licensing agreements, contract
negotiations and similar transactions. The firm
also handles a wide variety of other matters for
franchise and distribution clients including real
estate, employment, trademark/copyright and
premise liability matters.
BIRD & BIRD LLP
44-20-7982-6474
44-20-7905-6234
15 Fetter Lane, London EC4A 1JP
United Kingdom
graeme.payne@twobirds.com
http://www.twobirds.com
CONTACT: Joel R. Buckberg, Of Counsel; Nancy
Degan, Shareholder
TYPE OF BUSINESS: A full-service law firm
with over 650 lawyers and policy advisors representing clients from offices in: Alabama, Florida,
Georgia, Louisiana, Mississippi, Tennessee, Texas
CONTACT: Graeme Payne, Partner; Melissa
Murray, Of Counsel
TYPE OF BUSINESS: International full service
law firm focusing on globalizing franchisors in the
food and beverage, hotel, leisure, retail and
services sectors. Our global dispute resolution
team also helps franchisors to avoid and minimize
the risk of disputes as well as handling interna-
FRANCHISING WORLD
71
ATTORNEYS
tional litigation and arbitration. Complementary
legal services include brand management, real
estate, data protection and privacy, corporate
investment and exit strategies, employment, antitrust, tax and advertising and marketing.
BRYAN CAVE LLP
(310) 576-2100
(310) 576-2200 FAX
120 Broadway, Suite 300,
Santa Monica, CA 90401
kenneth.costello@bryancave.com
http://www.bryancave.com
CONTACT: Kenneth R. Costello, Partner;
Jonathan C. Solish, Partner
BLAKE, CASSELS & GRAYDON LLP
(BLAKES)
(416) 863-4196
(416) 863-2653 FAX
Commerce Court West, Suite 4000, 199 Bay Street,
Toronto, ON M5L 1A9 Canada
david.shaw@blakes.com
http://www.blakes.com
TYPE OF BUSINESS: Bryan Cave is an 875
lawyer, international law firm whose franchise
lawyers are globally-recognized authorities,
authors, speakers and advisory board members.
Our clients range from start-up to Global 50
domestic and international franchising and distribution businesses that require sophisticated and
complex legal support, including antitrust
counseling, regulatory compliance, litigation and
arbitration, mergers and acquisitions, intellectual
property protection, and more.
CONTACT: David Shaw, Partner
TYPE OF BUSINESS: Blakes is a leading
business law firm with offices in: Montréal,
Ottawa, Toronto, Calgary, Vancouver, New York,
Chicago, London, Bahrain, Beijing and associated
offices in Al-Khobar and Shanghai. We provide
practical advice to franchisors and master
franchisees on all aspects of their businesses and
franchise system and advise clients in various
industry sectors including: hotels, restaurant, retail,
financial, corporate training, educational and other
business, household and personal services.
BLUMLING & GUSKY, LLP
(412) 227-2500
1200 Koppers Building, 436 Grant Street,
Pittsburgh, PA 15219
gcook@bglaw-llp.com
CONTACT: Gerald Cook, Partner
TYPE OF BUSINESS: Legal services supplier.
BRIGARD & URRUTIA ABOGADOS S.A.S.
57-1-3462011
54-1-3100609 FAX
Calle 70 A No, 4-41, Bogota D.C., Colombia
info@bu.com.co
http://www.bu.com.com
CONTACT: Richard Galindo, Associate Director
TYPE OF BUSINESS: Founded in 1934, Brigard
& Urrutia is the largest full-service law firm in
Colombia. We advise a global client base that
includes leading domestic and international corporations, financial institutions and multilateral
agencies on all aspects of their business activities
in Colombia, including: M&A transactions,
banking and finance, natural resources, mining, oil
and gas, infrastructure, project finance, joint
ventures, insolvency and reorganizations, competition and antitrust.
BUCHANAN INGERSOLL ROONEY PC
(412) 562-8800
(412) 562-1041 FAX
One Oxford Center, 20th Floor, 301 Grant Street,
Pittsburgh, PA 15219
john.previs@bipc.com
http://www.buchananingersoll.com
CONTACT: John Previs, Shareholder
TYPE OF BUSINESS: The lawyers in Buchanan’s
Franchise and Distribution Group provide clients
with comprehensive knowledge in multiple legal
disciplines. Encompassing the areas of corporate
finance, federal and state regulation compliance,
intellectual property, litigation, labor and employment, government contracts, tax and real estate,
Buchanan’s Franchise and Distribution Practice
Group is a cross-section of attorneys who are
recognized leaders in their fields. With 16 offices
across the nation and access to Buchanan’s more
than 550 attorneys and government relations
professionals, provide our franchise and distribution clients with business and strategic solutions
that address the full spectrum of franchise-related
issues in more than 40 industries including: food
chain, hospitality, dry cleaning, retail, fashion
design, real estate, car rental, as well as education
and training. Additional Offices: Alexandria, VA;
Aventura, FL; Buffalo, NY; Harrisburg, PA;
Miami, FL; New York, NY; Philadelphia, PA;
Pittsburgh, PA; Princeton, NJ; Redwood Shores,
CA; San Diego, CA; Tampa, FL; Washington, DC;
and Wilmington, DE.
BUSE HEBERER FROMM
49-40-41999-0
49-30-327942-0
49-40-41-999249 FAX
Rechtsanwalte Steuerberater PartG mbB,
Harvestehuder Weg 23, Hamburg 20149 Germany
franchise@buse.de
http://www.buse.de
CONTACT: Dagmar Waldzus, Partner; Jasper
Hagenberg, Partner
TYPE OF BUSINESS: Buse Heberer Fromm is a
full service law firm headquartered in Germany.
With 100 attorneys in 6 offices in Germany and 8
representative offices abroad we provide interna-
72
tional franchise and distribution clients of various
industries (e.g. healthcare, food chain, retail,
fashion, internet services) with strategic and
business oriented solutions in all legal disciplines
related to their business, including intellectual
property protection, regulatory compliance,
antitrust, litigation, and leasing.
BUSH ROSS, P.A.
(877) 875-9636
(813) 224-9255
(813) 223-9620 FAX
P.O. Box 3913, Tampa, FL 33601-3913
mbasurto@bushross.com
http://www.bushross.com
CONTACT: Edward O. Savitz, Attorney
BUTZEL LONG, A PROFESSIONAL
CORPORATION
(734) 995-3110
(734) 995-1777 FAX
350 S. Main Street, Suite 350,
Ann Arbor, MI 48104
fransway@butzel.com
http://www.butzel.com
CONTACT: Paul R. Fransway, Shareholder;
Bernie Fuhs, Associate
TYPE OF BUSINESS: Legal Services.
CASSELS BROCK
(416) 860-2987
(416) 869-5982
(416) 640-3043 FAX
40 King Street West, Suite 2100, Scotia Plaza,
Toronto, ON M5H 3C2 Canada
lweinberg@casselsbrock.com
http://www.casselsbrock.com
CONTACT: Larry Weinberg, Partner; Geoff Shaw,
Partner
TYPE OF BUSINESS: Cassels Brock is a fullservice law firm based in Toronto and Vancouver.
Our Franchise Law Group is globally recognized
for its expertise in all facets of franchising, from
local start-up to international expansion. We offer
strategic legal advice to American franchisors
entering the Canadian marketplace, including
trade-mark protection, Canadianizing and negotiating franchise documents, franchise disclosure
law compliance, tax and corporate structure,
expansion and financing.
CHENG COHEN LLC
(312) 243-1701
(312) 243-1721 FAX
311 North Aberdeen Street, #400,
Chicago, IL 60607
fredric.cohen@chengcohen.com
http://www.chengcohen.com
CONTACT: Fredric A. Cohen, Member; Amy
Cheng, Member
ATTORNEYS
CHERNOW KAPUSTIN, LLC
(215) 659-3600
(215) 659-3222 FAX
721 Dresher Road, #1100, Horsham, PA 19025
hchernow@chernowkap.com
http://www.chernowkap.com
CONTACT: Harris J. Chernow, Member; Steven
Kapustin, Attorney
TYPE OF BUSINESS: A national franchise and
business law firm providing comprehensive,
practical, solution-oriented counseling.
Representing franchisors, distributors, area and
master developers and single/mult-unit
franchisees, with franchise, business, regulatory,
dispute resolution, and leasing and intellectual
property matters. Also provide “general counsel”
services to our clients and work with other attorneys to service their clients. Appointed as
mediators and neutral arbitrators. Offices in PA,
NJ, MD and SC.
CLINE WILLIAMS WRIGHT JOHNSON &
OLDFATHER, L.L.P.
(402) 397-1700
(402) 397-1806 FAX
One Pacific Place, Suite #600, 1125 South 103rd
Street, Omaha, NE 68124
tbausch@clinewilliams.com
http://www.clinewilliams.com
CONTACT: Trenten P. Bausch, Equity Partner
TYPE OF BUSINESS: Cline Williams Wright
Johnson & Oldfather, LLP, Attorneys at Law,
Established in 1857. At Cline Williams Wright
Johnson & Oldfather, LLP, our fundamental
approach to franchising and distribution recognizes the unique nature of franchisor/franchisee
and supplier/distributor relationships. Our
franchise industry practice group is comprised of
members with extensive experience in representing franchisors and franchisees in all aspects
of the formation, development and operation of
franchise systems.
CUMMINGS FRANCHISE LAW, P.C.
(781) 481-9090
(781) 481-9191 FAX
Two Main Street, Suite 300, Stoneham, MA 02180
scummings@cummingsfranchiselaw.com
http://www.cummingsfranchiselaw.com
CONTACT: Suzanne Cummings, President
TYPE OF BUSINESS: The Cummings Franchise
Law team is dedicated to helping entrepreneurs,
and new or experienced franchisors, navigate in
the complex world of franchising by offering legal
advice and services to both franchisors and
franchisees. We understand how franchise
businesses run – what works and what doesn’t –
and we use this experience to help franchisors
create and maintain strong franchise programs, and
to assist franchisees in really understanding the
terms of the franchise systems they are considering. Cummings Franchise Law represents
franchise clients in nearly all business categories,
from small start-ups to large franchisor systems. In
addition to the full spectrum of franchise-related
legal services (see our website for details), our
clients find us to be a ready resource for the many
other business related issues that they face.
providing clients with consistent high-quality
service wherever they do business. Our offices
across the globe serve as portals for our clients to
easily access the leading legal talent of Dentons.
DALE & LESSMANN LLP
(416) 369-7883
(416) 863-1009 FAX
181 University Avenue, Suite 2100, Toronto,
ON M5H 3M7 Canada
cfinkelstein@dalelessmann.com
http://www.dalelessmann.com
DICKINSON WRIGHT LLP
(416) 646-3842
199 Bay Street, Suite 2200, Commerce Court
West, Toronto, ON M5L 1G4 Canada
nlevitt@dickinsonwright.com
http://www.dickinsonwright.com
CONTACT: Chad Finkelstein, Partner
DANNEMANN SIEMSEN BIGLER &
IPANEMA MOREIRA
55-21-2553-1811
55-21-2553-1812 FAX
Rua Marques DE Olinda, 70, Rio De Janeiro
22251-040 Brazil
mail@dannemann.com.br
http://www.dannemann.com.br
CONTACT: Edward (Ned) Levitt, Partner
CONTACT: Luiz Henrique O. do Amaral, Partner;
Peter Dirk Siemsen, Senior Partner
TYPE OF BUSINESS: Law firm, with expertise in
Canada and the U.S. in all matters relating to
franchising. We have particular expertise in international franchise transactions. Our group leader,
Ned Levitt, is internationally recognized as a
leader in this field and is a frequent speaker and an
accomplished author on franchise topics of all
descriptions.
DAVIS WRIGHT TREMAINE LLP
(213) 633-6800
(213) 633-6899 FAX
865 S. Figueroa Street, 24th Floor,
rochellespandorf@dwt.com
http://www.dwt.com
CONTACT: Rochelle Spandorf, Partner, LA Office
DAY PITNEY LLP
(973) 966-6300
(973) 966-1015 FAX
One Jefferson Road, Parsippany, NJ 07054
dlafiura@daypitney.com
http://www.daypitney.com
DLA PIPER
(404) 736-7816
(404) 682-7816 FAX
203 North LaSalle Street, Suite 1900,
Chicago, IL 60601-1293
rich.greenstein@dlapiper.com
http://www.dlapiper.com
CONTACT: Rich Greenstein, Partner
CONTACT: Dennis R. LaFiura, Esq., Managing
Partner; Paul J. Halasz, Partner
TYPE OF BUSINESS: Day Pitney LLP is a fullservice law firm with more than 300 attorneys in
nine offices throughout Connecticut,
Massachusetts, New Jersey, New York and
Washington, DC. Day Pitney’s Franchise
Litigation group has represented national
franchisors in hundreds of actions and arbitrations
throughout the United States. Among other
successes, we have enjoined infringement,
enforced terminations, upheld forum selection
provisions, recovered liquidated damages provisions, and defeated franchisee claims.
TYPE OF BUSINESS: DLA Piper is a global law
firm with 4,200 lawyers located in more than 30
countries throughout the Americas, Asia Pacific,
Europe and the Middle East, positioning us to help
companies with their legal needs anywhere in the
world. Our clients operate franchising and distribution systems in domestic and international
markets. We handle a broad range of issues for our
clients, including structuring franchise and distribution systems, M&A and other transactions,
litigation and arbitration, international matters,
technology, finance and regulatory compliance.
We serve as General Counsel to the International
Franchise Association.
DORSEY & WHITNEY LLP
(800) 566-1718
(206) 903-8700 (612) 340-7809
(206) 903-8820 FAX
701 5th Avenue, Suite 6100, Seattle, WA 98104
duvall.gary@dorsey.com
http://www.dorsey.com
DENTONS
(514) 878-8800
(514) 866 2241 FAX
1 Place Ville Marie, 39th Floor, Montreal,
QC H3B 4M7 Canada
stephane.teasdale@dentons.com
http://www.dentons.com
CONTACT: Stéphane Teasdale, Partner
CONTACT: Gary R. Duvall, Partner; Steven
Wellls, Partner
TYPE OF BUSINESS: Dentons connects clients
to top tier, innovative and integrated legal talent
across Europe, Canada, the UK, the US, the
Middle East, Central and East Asia, Asia Pacific
and Africa. Our 2,500 lawyers and professionals in
79 locations across 52 countries are dedicated to
TYPE OF BUSINESS: We help clients expand
through franchising and other distribution
methods. Our clients are both domestic and international and large and small companies. They
include franchisors in most industries, including
hotels, technology, automotive, gasoline, and real
FRANCHISING WORLD
73
ATTORNEYS
estate. We represent franchisors, franchisee associations, suppliers, and multi-unit franchisees. We
represent clients in franchise disputes, including
negotiation, mediation, arbitration and litigation.
We are active on IFA committees.
DRUMM LAW, LLC
(720) 257-9060
6886 Robb Court, Arvada, CO 80004
mike@drummlaw.com
http://www.drummlaw.com/
FAEGRE BAKER DANIELS LLP
(800) 525-2086
(612) 766-7000
(612) 766-1600 FAX
2200 Wells Fargo Center, 90 S. Seventh Street,
brian.schnell@faegrebd.com
http://www.faegrebd.com
CONTACT: Michael Drumm, Attorney
DYKEMA GOSSETT PLLC
(312) 627-2113
10 South Wacker Drive, Suite 2300,
Chicago, IL 60606
lchronowski@dykema.com
http://www.dykema.com
CONTACT: Brian Schnell, Partner
TYPE OF BUSINESS: Faegre Baker Daniels
franchise lawyers have helped hundreds of
CONTACT: Lou Chronowski, Member
emerging and market-leading franchisors launch,
grow, and evolve successful systems in a wide
range of industries. As one of the world’s
leading franchise practices, we partner with
franchisors on all legal and business matters.
Whether it’s structuring franchise programs for
new franchisors, drafting disclosure documents,
resolving disputes, guiding international expansion, or advising on complex opportunities and
challenges.
LAW OFFICES OF VAN ELMORE
(303) 659-7342
(303) 659-1051 FAX
600 17th Street, Suite 2800 South,
Denver, CO 80202-5428
velmore@elmorelaw.com
http://www.elmorelaw.com
CONTACT: Van Elmore, Principal
TYPE OF BUSINESS: Legal services for
domestic and international franchising including
Franchise Disclosure Document and contract
drafting, state franchise offering registration, trademark registration and licensing, copyright
registration and licensing, software licenses and
Internet agreements. Mr. Elmore also provides
mediation and arbitration for domestic and international franchise disputes. Previously Vice
President and General Counsel for a 450 unit
franchise system; Mr. Elmore has also been a
franchisee and is proficient in the Russian
language. Established in 1992.
EMIRATES LAW NETWORK, LLC
(215) 253-5690
100 South Broad Street, Suite 1218,
Philadelphia, PA 19110
herb.wolfson@emlawnet.com
http://www.emlawnet.com
CONTACT: Herb Wolfson, Managing Partner
FAHEY SCHULTZ BURZYCH RHODES PLC
(517) 381-0100
(517) 381-5051 FAX
4151 Okemos Road, Okemos, MI 48864
mburzych@fsbrlaw.com
http://www.fsbrlaw.com
with federal and state franchise law requirements
to sell franchises and assist them when litigation is
required to enforce the franchisor’s rights. We also
serve as local counsel for national franchise
brands.
FISHERZUCKER LLC
(215) 825-3100
(215) 545-8313 FAX
21 South 21st Street, Philadelphia, PA 19103
firm@fisherzucker.com
http://www.fisherzucker.com
FASKEN MARTINEAU DUMOULIN LLP
(416) 868-3530
333 Bay Street, Suite 2400, Bay Adelaide Centre,
Box 20, Toronto, ON M2H 1W8 Canada
djarvis@fasken.com
http://www.fasken.com
CONTACT: Lane Fisher, Member; Jeff Zucker,
Member
CONTACT: Darrell Jarvis, Partner
FIELD FISHER WATERHOUSE LLP
44-20-7861-4000
44-20-7488-0084 FAX
Ibex House, The Minories, London EC3N 1DY
United Kingdom
david.bond@ffw.com
http://www.europeanfranchising.com
CONTACT: David Bond, Partner
TYPE OF BUSINESS: We are Europe’s leading
franchise experts, providing a range of legal
services across the food and beverage, retail,
services and hospitality sectors. Consistently rated
as the number one law firm for franchising and
licensing in the UK (Legal 500 and Chambers
UK). Our team is highly ranked in the
International Who’s Who Legal (Law Business
Research) and by Chambers Global. We’re the
only firm outside of North America to have four
lawyers ranked in the top 20 international
franchise lawyers.
CONTACT: Mark J. Burzych, Member
TYPE OF BUSINESS: Our franchise attorneys at
Fahey Schultz Burzych Rhodes PLC know
franchise law and how to assist clients in creating
a method to best distribute their products or
services in order to achieve their business goals.
Our franchise attorneys assist clients to comply
74
TYPE OF BUSINESS: FisherZucker LLC’s
practice is dedicated to franchising. With offices in
Pennsylvania and New Jersey, we assist
franchisors in development, regulatory compliance, operations and enforcement matters. Contact
us for information.
FOLEY & LARDNER LLP
(202) 945-6079
(608) 257-5035
(202) 672-5399 FAX
Washington Harbour, 3000 K Street N.W.,
Sixth Floor, Washington, DC 20007-5109
mlockerby@foley.com
http://www.foley.com
CONTACT: Michael J. (Mike) Lockerby, Esq.,
Partner, Co-Chair of Distribution & Franchising;
Roberta F. (Bobbi) Howell, Esq., Partner, CoChair of Distribution & Franchising
TYPE OF BUSINESS: Founded in Wisconsin,
also the birthplace of the Wisconsin Fair
Dealership Law that served as a model for other
franchise statutes, Foley now has a global
presence. Foley consistently earns top ratings in
the annual BTI Client Service A-Team survey of
Fortune 1000 corporate counsel for our strong
client focus, breadth of service, innovation, and
value for the dollar. Our Annual Distribution &
Franchise Law Seminar is nationally acclaimed,
and we are Chambers rated nationally for
franchising.
ATTORNEYS
FORMAN HOLT ELIADES &
YOUNGMAN LLC
(201) 845-1000
(201) 845-9112 FAX
80 Route 4 East, #290, Paramus, NJ 07652
deliades@formanlaw.com
http://www.formanlaw.com
FROST BROWN TODD LLC
(502) 589-5400
(502) 581-1087 FAX
400 W. Market Street, Suite 3200,
Louisville, KY 40202
jwilliams@fbtlaw.com
http://www.frostbrowntodd.com
GONZALEZ CALVILLO, S.C.
52-55-5202-7622
52-55-5520-7671 FAX
Montes Urales No. 632 Piso 3, Lomas DE
Chapultepec, Mexico D.F. 11000 Mexico
jmondragon@gcsc.com.mx
http://www.gcsc.com.mx
CONTACT: Daniel M. Eliades, Member; Charles
M. Forman, Member
CONTACT: Jason Williams, Member
CONTACT: Jorge Mondragon, Partner; Pablo
Hooper, Partner
TYPE OF BUSINESS: Forman Holt Eliades &
Ravin, LLC represents some of the largest
franchisors in the world in bankruptcy cases
throughout the United States. The firm regularly
represents franchisors in a broad range of
bankruptcy litigation including plan confirmation
issues, asset sales, stay litigation, preference
matters, claim objections and intellectual property
protection.
FOX ROTHSCHILD LLP
(215) 918-3554
(215) 345-7507 FAX
Stone Manor Corporate Center, 2700 Kelly Road,
Suite 300, Warrington, PA 18976
esigety@foxrothschild.com
http://www.foxrothschild.com
CONTACT: Elizabeth D. Sigety, Attorney &
Chair, Franchising, Licensing and Distribution
Practice
TYPE OF BUSINESS: Fox Rothschild LLP is a
full-service, national law firm with nearly 600
attorneys in 19 offices coast to coast. Our
Franchising, Licensing & Distribution Practice is
well positioned to address the needs of franchise
and distribution companies, whether based on
industrial, retail, food, entertainment, service,
technology or home-based businesses. Our attorneys have advised hundreds of franchise
businesses at all stages, across the United States
and internationally.
FRANCHISE MARKET VENTURES, LLC
(646) 215-7903
(888) 848-4086 FAX
142 West End Avenue, Suite 30 P,
New York, NY 10023
jeffreykolton@fmvllc.net
http://www.fmvllc.net
CONTACT: Jeffrey Kolton, Principal
FRIEDMAN, ROSENWASSER &
GOLDBAUM
(877) 605-9141
(859) 255-1944
(561) 465-2258 FAX
The Plaza, Suite 801, 5355 Town Center Road,
rrosenwasser@franchiselaw.com
http://www.franchiselaw.com
CONTACT: Ronald N. Rosenwasser, Partner;
Andrew Friedman, Partner
TYPE OF BUSINESS: FRG develops, reviews,
and analyzes international and domestic franchise
programs, prepares all legal documents and
provides litigation and arbitration services.
TYPE OF BUSINESS: Gonzalez Calvillo, S.C.
offers an active franchising/IP practice as a fullservice firm. Our practice ranges from offering
expert counsel related to legal, contractual, corporate and tax structure for the implementation of
franchises and licensing, and assisting with registrations and prosecution to representing clients in
litigation and dispute resolution proceedings.
GALLET DREYER & BERKEY, LLP
(212) 935-3131
(212) 935-4514 FAX
845 Third Avenue, New York, NY 10022-6601
dta@gdblaw.com
http://www.newyorkfranchiselawyer.com
CONTACT: David T. Azrin, Esq., Partner
TYPE OF BUSINESS: Experienced franchise
attorneys. We represent startup and established
franchisors and franchisees. In addition to
franchising, we handle trademarks, litigation,
employment, real estate, international, banking,
and tax matters.
GORDON & REES LLP
(973) 549-2500
(516) 745-0099
(973) 377-1911 FAX
18 Columbia Turnpike, Suite 220,
Florham Park, NJ 07932
rgiller@gordonrees.com
http://www.gordonrees.com
GARCIA & MILAS, P.C.
(203) 773-3824
(203) 782-2312 FAX
44 Trumbull Street, New Haven, CT 06510
nmicklich@garciamilas.com
http://www.garciamilas.com
CONTACT: Ronald Giller, Partner; Harold
Kestenbaum, Partner
CONTACT: Nicole Liguori Micklich, Principal
TYPE OF BUSINESS: Our Franchise and
Distribution practice includes representation of
franchisees and master franchisees. Much of this
representation involves dispute resolution, mediation and the prosecution and defense of claims in
arbitration and in court. We also regularly assist
potential franchisees in the purchase of their
franchise. When our clients wish to sell their
franchise, we assist with franchise transfer. Our
franchise practice reaches every aspect of the
franchise relationship.
W. MICHAEL GARNER, PA
(612) 259-4800
(612) 259-4810 FAX
222 South Ninth Street, Suite 2930,
wmgarner@franchisedealerlaw.com
http://www.franchisedealerlaw.com
TYPE OF BUSINESS: Gordon & Rees is a full
service law firm with a premier national and international franchise law practice. We assist franchisors in
the numerous complexities of national and international franchising, providing guidance of all aspects
from evaluating a franchise program, expanding the
network, and protecting the brand.
GOWLING LAFLEUR HENDERSON, LLP
(604) 683-6498
(604) 443-7627
(604) 683-3558 FAX
550 Burrard Street, Suite 2300, P.O. Box 30,
Vancouver, BC V6C 2B5 Canada
peter.snell@gowlings.com
http://www.gowlings.com
CONTACT: Peter Snell, Partner; Jeffrey Hoffman,
Partner
TYPE OF BUSINESS: Full service law firm domestic and international practice - all aspects of
franchise law, including business, contracts, intellectual property protection, litigation and
alternative dispute resolution. Established in 1887.
We are also patent and trademark agents.
CONTACT: W. Michael Garner, President
GENOVESE JOBLOVE & BATTISTA
(305) 349-2333
(305) 349-2310 FAX
100 SE 2nd Street, 44th Floor, Bank of America,
Miami, FL 33131-2100
mjoblove@gjb-law.com
http://www.gjb-law.com
GRAHAM & DUNN
(800) 458-1705
(206) 624-8300
(206) 340-9599 FAX
Pier 70, 2801 Alaskan Way, Suite 300,
Seattle, WA 98121-1128
smccarthy@GrahamDunn.com
http://www.grahamdunn.com
CONTACT: Michael D. Joblove, Partner; Jonathan
E. Perlman, Partner
CONTACT: Shannon L. McCarthy, Attorney;
Doug C. Berry, Attorney
TYPE OF BUSINESS: GJB represent clients in
complex commercial, franchise, securities and
employment litigation, bankruptcy, insolvency and
workout engagements representing debtors,
trustees, committees, creditors and receivers.
TYPE OF BUSINESS: Full service law firm
providing franchisors and franchisees all necessary
legal services, including registration and disclosure
compliance, internet law, dispute resolution, intellectual property protection, and legal compliance audits.
FRANCHISING WORLD
75
ATTORNEYS
GRAY PLANT MOOTY
(612) 632-3000
(202) 295-2200 D.C. Office
(612) 632-4444 FAX
80 South Eighth Street, 500 IDS Center,
franchise@gpmlaw.com
http://www.gpmlaw.com
CONTACT: John W. Fitzgerald, Co-Chair,
Franchise Practice Group; Robert L. Zisk & Kirk
W. Reilly, Co-Chairs, Franchise Practice Group
TYPE OF BUSINESS: Gray Plant Mooty has one
of the largest franchise and distribution practices
in the world. Our lawyers in Minneapolis and
Washington, DC, serve franchisors in U.S. and
international markets. Our services include all
aspects of legal representation and counseling of
franchisors, including: registration and compliance, litigation and dispute resolution,
international development, trademark counseling
and registration, M&A, franchise relationship
counseling, and franchise program development.
GREENBERG TRAURIG, LLP
(312) 456-8400
(312) 456-8435 FAX
77 West Wacker Drive, Suite 3100,
Chicago, IL 60601
gtfranchise@gtlaw.com
http://www.gtlaw.com
CONTACT: Alan R. Greenfield, Shareholder;
David W. Oppenheim, Shareholder
TYPE OF BUSINESS: Greenberg Traurig’s
Franchise & Distribution Practice is a multi-disciplinary group with extensive experience in all
facets of franchise law, including: domestic and
international franchising, licensing, distribution
matters, and litigation. With a thorough understanding of both the legal and business aspects of
franchising and distribution, our attorneys assist
our clients with virtually every aspect of the development and ongoing operation of a franchise or
distribution system.
GREENSFELDER, HEMKER & GALE, P.C.
(314) 241-9090
(312) 419-9090
(314) 241-8624 FAX
10 South Broadway, Suite 2000,
St. Louis, MO 63102
ldv@greensfelder.com
http://www.greensfelder.com
HOFFER ADLER LLP
(416) 977-3444
(416) 977-6666
(416) 977-3332 FAX
425 University Avenue, Suite 300, Toronto,
ON M5G 1T6 Canada
jadler@hofferadler.com
http://www.hofferadler.com
CONTACT: Leonard D. Vines, Esq., Officer; John
R.F. Baer, Esq., Officer
CONTACT: Joseph Adler, Partner; Lloyd Hoffer,
Partner
TYPE OF BUSINESS: With one of the largest
franchise practices, our nationally and internationally recognized attorneys regularly represent
domestic and international franchise clients in
their day-to-day franchise legal and regulatory
matters as well as the complex litigation matters,
acquisitions of franchised brands, and transactional
matters incident to both domestic and international
franchise businesses. They provide strategic
planning to help their clients’ businesses grow and
avoid disputes.
TYPE OF BUSINESS: We assist US franchisors
to expand their franchise systems into Canada and
represent a formidable, efficient and cost-effective
solution to your franchising legal problems and
needs.
GUST ROSENFELD, PLC
(602) 257-7422
(602) 254-4878 FAX
One E. Washington Street, Suite 1600,
Phoenix, AZ 85004
cmnoyes@gustlaw.com
http://www.gustlaw.com
CONTACT: Christina M. Noyes, Member
TYPE OF BUSINESS: Gust Rosenfeld lawyers
have expertise in all aspects of franchising,
including: disclosure documents, licensing, trademarks, compliance, antitrust, confidentiality and
non-compete agreements, business formation, real
estate, financing, system standards, and more. We
represent franchisors and franchisees and
specialize in handling disputes in which either
may be involved. The franchise litigation lawyers
also advise our franchising clients about methods
to avoid disputes and minimize damages.
HAYNES AND BOONE, LLP
(214) 651-5000
(214) 200-0855 FAX
2323 Victory Avenue, #700, Dallas, TX 75219
deborah.coldwell@haynesboone.com
http://www.haynesboone.com
CONTACT: Deborah Coldwell, Partner
TYPE OF BUSINESS: Haynes and Boone, LLP is
an international corporate law firm with offices in:
Texas, New York, California, Washington, D.C.,
Mexico City and Moscow, providing a full
spectrum of legal services. Our franchise and
distribution lawyers are experienced and internationally recognized for their skills. We have the
specialized knowledge to assist companies to
decide whether and how to establish new
franchise, licensing and distribution programs,
both domestically and internationally.
HIRZEL & DREYFUSS, P.A.
(305) 615-1617
333 SE 2nd Avenue, Suite 2000, Miami, FL 33131
andre.dreyfuss@hirzeldreyfuss.com
http://www.hirzeldreyfuss.com
CONTACT: Andre Dreyfuss, Partner
76
HOLMES LOFSTROM, PC
(562) 596-0116
(562) 596-0416 FAX
3800 Kilroy Airport Way, Suite 250,
Long Beach, CA 90806
l.lofstrom@holmeslofstrom.com
http://www.holmeslofstrom.com
CONTACT: Lori M. Lofstrom, Managing
Shareholder
TYPE OF BUSINESS: Holmes Lofstrom specializes in franchising and has established a national
reputation in franchise law, representing domestic
and international franchise systems from start-up
through maturity. Our goal is to help franchisors
achieve expansion, through practical, careful legal
advice and insight gained from our extensive
experience with franchise concepts at all stages of
development. We offer affordable rates and do not
compromise on personalized service.
HONIGMAN MILLER SCHWARTZ AND
COHN LLP
(248) 566-8530
(248) 566-8531 FAX
2290 First National Building, 660 Woodward
Avenue, Detroit, MI 48226
jreitz@honigman.com
http://www.honigman.com
CONTACT: Julie Kretzschmer-Reitz, Partner,
jreitz@honigman.com
HUSCH BLACKWELL LLP
(816) 983-8000
(816) 983-8080 FAX
4801 Main Street, Kansas City, MO 64112
dculp@huschblackwell.com
http://www.huschblackwell.com
CONTACT: Donald A. Culp, Partner; John Moore,
Partner
TYPE OF BUSINESS: The Franchise and
Distribution Law Practice Group represents clients
in all aspects of the structure, implementation,
maintenance and financing of franchise and distribution businesses.
ATTORNEYS
HWL EBSWORTH
61-3-8644-3528
61-2-8615-4301 FAX
Level 26, 530 Collins Street, Melbourne, VIC
3000 Australia
tgarrisson@hwle.com.au
http://www.hwle.com.au
CONTACT: Tony Garrisson, Partner; Peter van
Rompaey, Partner
HYLAND LEVIN LLP
(856) 355-2900
(856) 355-2901 FAX
6000 Sagemore Drive, Suite 6301,
Marlton, NJ 08053
levin@hylandlevin.com
http://www.hylandlevin.com
CONTACT: Benjamin A. Levin, Managing Partner
TYPE OF BUSINESS: Hyland Levin LLP is a full
service business Law Firm. We have a franchise
and distribution law practice that includes all
facets of franchise/law counseling and compliance
work. We regularly represent franchisors in transactional and regulatory matters, with a special
emphasis on removing troubled franchisees from
the franchise system, negotiating vendor agreements with large system suppliers, real estate
issues impacting the franchise relationship and
general commercial forms and agreements.
JAFFE RAITT HEUER & WEISS, PC
(248) 351-3000
(248) 351-3082 FAX
27777 Franklin Road, Suite 2500,
Southfield, MI 48034
jwelford@jaffelaw.com
http://www.jaffelaw.com
CONTACT: Jay Welford, Partner; David
Steinberg, Of Counsel
TYPE OF BUSINESS: Jaffe has an extensive
Franchising Law practice, with vast depth and
experience in all aspects of franchising across a
broad spectrum of industries. Jaffe represents
franchisors in the complete development of their
franchise systems, including the creation of
franchise disclosure documentation, the securing
of intellectual property rights, compliance with
federal and state franchise regulations, adherence
to state registration laws and advertising compliance.
JONES & CO.
(416) 703-5716
(416) 703-6180 FAX
365 Bay Street, 2nd Floor, Toronto,
ON M5H 2V1 Canada
pjones@jonesco-law.ca
http://www.jonesco-law.ca
CONTACT: Paul Jones, Barrister, Solicitor &
Trade-Mark Agent
TYPE OF BUSINESS: We are a multi-lingual law
firm that focuses on franchising and intellectual
property in Canada and internationally. We provide
cost-effective service in multiple countries.
JONES DAY
(202) 819-3939
(202) 626-1700 FAX
51 Louisiana Avenue, NW, Washington, DC 20001
ajschaeffer@jonesday.com
http://www.jonesday.com
representing franchisors and franchisees in
counseling and litigation.
CONTACT: Alan J. Schaeffer, Partner; Andrew J.
Sherman, Partner
TYPE OF BUSINESS: Jones Day is a global law
firm with over 2400 attorneys in 32 offices around
the world. Our franchise and licensing attorneys
have extensive experience in franchise, licensing
and distribution transactions and regulation and
they regularly advise manufacturers, licensors and
franchisors with respect to all aspects of franchise
and distribution systems development, implementation and channel management, leveraging
intellectual property, and counseling on general
corporate and commercial matters. The firm’s
franchising clients represent a wide range of
industries, including, restaurants and food services,
medical devices and health care, building
materials, home remodeling/repair, information
technology, fashion and apparel, accounting and
business consulting, specialty retail, landscaping,
for-profit education/training, children’s activities,
lodging and hospitality, cleaning/maintenance,
travel/tourism, automotive manufacturing, distribution, maintenance and repair, convenience stores
and service stations, professional sports franchises,
hair care and personal services, and retail
electronics.
JONES, WALDO, HOLBROOK,
MCDONOUGH
(801) 521-3200
(801) 328-0537 FAX
170 S. Main Street, Suite 1500,
Salt Lake City, UT 84101
http://www.joneswaldo.com
KAUFMANN GILDIN & ROBBINS LLP
(212) 755-3100
(212) 755-3174 FAX
767 Third Avenue, Floors 29-30,
New York, NY 10017
dkaufmann@kaufmanngildin.com
http://www.kaufmanngildin.com
CONTACT: David J. Kaufmann, Senior Partner
TYPE OF BUSINESS: One of America’s premier
franchise law firms serving many of our nation’s
largest and most reputable franchisors and new
franchisors eager to join their ranks. Achieving
litigation results that clients refer to as stunning.
Creating and securing swift registration of
carefully crafted franchise agreements and disclosure documents. Serving as franchise counsel in
many of our nation’s largest franchise acquisition
and financing transactions. All while keeping fees
to an absolute minimum.
KILPATRICK TOWNSEND &
STOCKTON LLP
(404) 815-6366
(404) 541-3122 FAX
1100 Peachtree Street, Suite 2800,
Atlanta, GA 30309-4501
rbarkoff@kilpatricktownsend.com
http://www.kilpatricktownsend.com
CONTACT: Rupert M. Barkoff, Partner
CONTACT: Glen Watkins, Partner
TYPE OF BUSINESS: Established in 1875, Jones
Waldo provides innovative solutions with the
highest level of legal expertise. Our Franchise
Practice Group serves clients from many different
industries, ranging in size from start-up franchisors
to national distribution networks. Our Franchise
Practice Group can assist franchisors in every
aspect of their business, from franchise creation
and compliance, to arbitration and litigation of
franchise disputes. A full service firm, Jones
Waldo also has considerable experience in other
legal areas. As a result, we can assemble a
customized legal team to address the most
challenging client needs.
KAUFMAN & CANOLES
(757) 624-3257
(757) 624-3169 FAX
150 West Main Street, Suite 2100,
Norfolk, VA 23510
sestory@kaufcan.com
http://www.kaufmanandcanoles.com
CONTACT: Stephen E. Story, Member
TYPE OF BUSINESS: The largest law firm in
southeastern Virginia (with offices in: Norfolk,
Virginia Beach, Chesapeake, Hampton, Newport
News, Williamsburg and Richmond) generally
LAPLACA PUJO, P.C.
(240) 453-9522
(240) 453-9525 FAX
50 W. Montgomery Avenue, #335,
Rockville, MD 20850
lpujo@laplacalaw.com
http://www.laplacalaw.com
CONTACT: Leslie Pujo, Attorney
LAPOINTE ROSENSTEIN MARCHAND
MELANCON, L.L.P.
(514) 925-6300
(514) 925-9001 FAX
1250 Rene-Levesque Boulevard West, Suite 1400,
Montreal, QC H3B 5E9 Canada
bruno.floriani@lrmm.com
http://www.lrmm.com
CONTACT: Bruno Floriani, Attorney
TYPE OF BUSINESS: Lapointe Rosenstein is a
full service business law firm specializing in
domestic and international franchising and distribution with an international network of lawyers,
accountants and bankers. Established in 1966.
FRANCHISING WORLD
77
ATTORNEYS
LARKIN HOFFMAN DALY &
LINDGREN LTD.
(952) 896-3341
(952) 896-3256
(952) 896-1511 FAX
1500 Wells Fargo Plaza, 7900 Xerxes Avenue
South, Minneapolis, MN 55431
cmodell@larkinhoffman.com
http://www.larkinhoffman.com
CONTACT: Chuck Modell, Attorney; Joe Fittante,
Attorney
TYPE OF BUSINESS: Larkin Hoffman represents
franchisors in all facets of franchising. Our firm
has a history of leadership in the IFA and the ABA
Franchise Forum, which helps us better understand
our clients’ business. We add value beyond
providing legal and business counsel by leveraging
our relationships within the industry to help our
clients reach their business goals.
LECLAIRRYAN
(212) 634-5032
(212) 986-3509 FAX
885 Third Avenue, 16th Floor,
New York, NY 10022
tom.pitegoff@leclairryan.com
http://www.leclairryan.com
CONTACT: Thomas Pitegoff, Attorney at Law
TYPE OF BUSINESS: We have a full service
practice for franchisors, including preparing agreements, FDD's, trademark/IP and Federal Corrupt
Practices Act counseling and franchise litigation
(IP, FCPA, breach and termination). We represent
franchisees in negotiating contracts, business
formation, sale of franchise outlets and litigation
(employment, consumer and tort defense).
Members of our team have been recognized by
Super Lawyers and Best Lawyers in franchise and
distribution law amongst other practice areas.
LITTLER MENDELSON
(202) 842-3400
(202) 842-0011 FAX
1150 17th Street, Suite 900,
mlotito@littler.com
http://www.littler.com
MARKS & KLEIN, LLP
(732) 747-7100
(732) 219-0625 FAX
63 Riverside Avenue, Red Bank, NJ 07701
justin@marksklein.com
http://www.marksklein.com
CONTACT: Michael Lotito, Esq., Shareholder
TYPE OF BUSINESS: Law firm specializing in
representation of single and multi-unit franchisees
and emerging franchisors from transactional to
complex class action litigation. We also represent
and assist in the formation of independent
franchisee associations.
TYPE OF BUSINESS: Labor and Employment
Law Firm.
LOCKE LORD LLP
(214) 740-8688
(214) 756-8688 FAX
2200 Ross Avenue, Suite 2200, Dallas, TX 75201
ktwining@lockelord.com
http://www.lockelord.com
CONTACT: Kevin L. Twining, Partner
TYPE OF BUSINESS: Our AmLaw top 50 firm
has broad-based and substantial experience representing franchisors, franchisees, co-branding
alliance partners and distributors in domestic and
international expansion. Practice groups include:
franchise and distribution, intellectual property,
international, business litigation (including
franchise litigation), labor and employment, corporate and securities, antitrust, tax, real estate,
environmental, and bankruptcy. The firm has 14
offices in the U.S. and internationally.
MADDIN, HAUSER, WARTELL, ROTH &
HELLER PC
(248) 354-4030
28400 Northwestern Highway,
Southfield, MI 48034-1839
smb@maddinhauser.com
http://www.maddinhauser.com
CONTACT: Stuart M. Bordman, Attorney;
Rebecca M. Turner, Attorney
CONTACT: Justin Klein, Esq., Partner
MARRON LAWYERS
(562) 432-7422
320 Golden Shore, Suite 410,
pmarron@marronlaw.com
http://www.marronlaw.com
CONTACT: Tabatha Bowers, Office Manager
MCCARTER & ENGLISH
(973) 848-5351
(973) 624-7070 FAX
Gateway 4, 100 Mulberry Street,
Newark, NJ 07102
tgoodwin@mccarter.com
http://www.mccarter.com
CONTACT: Thomas J. Goodwin, Partner
MCCARTHY TETRAULT
(416) 362-1862
(416) 868-0673 FAX
Box 48, TD Bank Tower, 66 Wellington Street
West, #5300, Toronto, ON M5K 1E6 Canada
aship@mccarthy.ca
http://www.mccarthy.ca
LEGALSHIELD
(580) 436-1234
2501 N. Harwood, Suite 1501, Dallas, TX 75201
memberservices@legalshield.com
http://www.legalshield.com
TYPE OF BUSINESS: Full service law firm with
extensive experience in structuring, drafting and
registering franchise documents, negotiations with
franchisees and negotiations with franchisors on
behalf of franchisees.
CONTACT: Dusty Korbel, Trade Show Manager
MANNING, FULTON & SKINNER, PA
(919) 787-8880
(919) 325-4624 FAX
3605 Glenwood Avenue, Suite 500,
Raleigh, NC 27612
taylor@manningfulton.com
http://www.manningfulton.com
MCDONALD HOPKINS LLC
(216) 348-5400
(216) 348-5474 FAX
600 Superior Avenue E, Suite 2100,
Cleveland, OH 44114
sopincar@mcdonaldhopkins.com
http://www.mcdonaldhopkins.com
CONTACT: Ritchie W. Taylor, Shareholder;
Sandra Martin Clark, Shareholder
TYPE OF BUSINESS: LegalShield offers small
business legal plans for a low monthly cost, that
provide businesses access to qualified attorneys
for advice and services when they need them.
Employee issues, leasing equipment, dealing with
city zoning, or anything else, a qualified
LegalShield attorney will be there to help your
small business.
LEWITT, HACKMAN, SHAPIRO,
MARSHALL & HARLAN
(818) 990-2120
(818) 981-4764 FAX
16633 Ventura Boulevard, 11th Floor,
Encino, CA 91436
dgurnick@lewitthackman.com
http://www.lewitthackman.com
TYPE OF BUSINESS: Full service law firm
representing franchise and distribution networks
throughout the United States by providing to
startup and mature franchisors and franchisees
experienced litigation and transactional legal
representation including FDD preparation and
state franchise relationship law counsel.
CONTACT: David Gurnick, Shareholder; Tal
Grinblat, Shareholder
78
CONTACT: Adam Ship, Associate/Vice-Chair,
Franchise & Distribution Group
CONTACT: Scott Opincar, Partner
MILLER CANFIELD
(313) 963-6420
(313) 496-8454 FAX
150 W. Jefferson, Suite 2500, Detroit, MI 48226
hathawayi@millercanfield.com
http://www.millercanfield.com
CONTACT: Irene Bruce Hathaway, Principal
Attorney, Franchise and Distribution Team
TYPE OF BUSINESS: Miller Canfield’s global
franchise team provides legal services and
business counsel to franchisors, master franchises
and distributors in the U.S., Canada, Mexico,
ATTORNEYS
China, E.U., and China. A longtime member of the
International Franchise Association, the firm
founded the Women’s Franchise Network of
Southeast Michigan, an IFA affiliate. Please visit
http://www.millercanfield.com/franchiselaw.
MILLER THOMSON, LLP
(416) 595-8657
(416) 595-8695 FAX
Scotia Plaza, 40 King Street West, Suite 5800,
Toronto, ON M5H 3S1 Canada
rleblanc@millerthomson.com
http://www.millerthomson.com
CONTACT: Richard Leblanc, Partner; Pascale
Cloutier, Partner
TYPE OF BUSINESS: We are a national
Canadian law firm with experience in working
with domestic and international franchisors,
master franchisees, area developers and multi-unit
franchisees. Whether your franchise is expanding
or operating in Canada, purchasing or selling
franchises or resolving disputes, we are the
Canadian go to law firm with cost effective,
business driven solutions. Locations: Toronto - R.
Leblanc (416) 595-8657; Vancouver - G. Plottel
(604) 643-1245 and J. Shackell (604) 643-1284;
Montréal - P. Cloutier (514) 871-5486; Alberta B. Geiger (780) 429-9774 and D. Smits (403)
298-2409.
MONROE MOXNESS BERG PA
(952) 885-5999
(952) 885-5969 FAX
7760 France Avenue South, Suite 700,
dmonroe@mmblawfirm.com
http://www.MMBLawFirm.com
CONTACT: Dennis L. Monroe, Chairman; James
Wahl, Shareholder
TYPE OF BUSINESS: Monroe Moxness Berg has
a national practice and strong reputation for its
work in the franchise community. We have the
experience to deliver unparalleled services in the
areas of mergers and acquisitions, financing,
(including senior debt, mezzanine financing,
equity investment and other specialty finance
transactions), franchising and distribution, financial workout and restructuring, commercial real
estate, estate and business succession planning,
wealth preservation and taxation.
MOYE WHITE LLP
(303) 292-2900
(303) 292-4510 FAX
16 Market Square, 6th Floor, 1400 16th Street,
Denver, CO 80202-1486
lynne.hanson@moyewhite.com
http://www.moyewhite.com
CONTACT: Lynne Hanson, Attorney; Billy Jones,
Attorney
TYPE OF BUSINESS: Moye White’s franchise
attorneys provide experienced legal counsel and
business consultation to franchisors, licensors,
manufacturers and others who rely on franchise
systems or third party relationships to distribute
products and services. We represent clients
ranging from large private and public multinational companies to growing and start-up franchise
and distribution systems, as well as multi-unit
developers and operators, private investors and
venture capital companies.
MULLIN RUSS KILEJIAN, PC
(972) 931-0022
(972) 931-0124 FAX
2425 N. Central Expressway, Suite 200,
maral.kilejian@mrkpc.com
http://www.mrkpc.com
CONTACT: Maral Kilejian, Shareholder
TYPE OF BUSINESS: Founded in 2003, Mullin
Russ Kilejian PC is a full service commercial law
firm nationally recognized in the area of
franchise law. Located in the DFW area, the firm
advises franchisors throughout the country, represents clients in franchise purchases, and counsels
franchisees and owners of non-franchised
businesses. Mullin Russ Kilejian PC also represents franchisors and franchisees in litigation and
arbitration matters throughout the country, and
provides guidance on dispute resolution.
NELSON, MULLINS, RILEY &
SCARBOROUGH LLP
(404) 322-6675
(404) 322-6050 FAX
201 17th Street NW, Suite 1700, Atlanta, GA 30363
mark.vanderbroek@nelsonmullins.com
http://www.nelsonmullins.com
CONTACT: Mark VanderBroek, Partner; Kym
Mahnke, Partner
TYPE OF BUSINESS: Nelson Mullins is a full
service law firm with more than 500 lawyers in 14
offices in the Southeast, D.C. and Boston. We
provide a wide range of legal services for clients
in the franchise industry nationwide and at a value
unmatched among big firms, including: litigating
and resolving disputes involving franchise rights
and other claims, developing/ modifying a
franchise system, drafting and modifying agreements and disclosure documents, advising on
regulatory compliance, and intellectual property.
NEXSEN PRUET
(704) 339-0304
(704) 338-5377 FAX
227 West Trade Street, Suite 1550,
Charlotte, NC 28202
canderson@nexsenpruet.com
http://www.nexsenpruet.com
CONTACT: Corby Anderson, Partner - Franchise,
IP and Social Media Law
MUNSCH, HARDT, KOPF & HARR, P.C.
(214) 855-7500
(214) 855-7584 FAX
3800 Lincoln Plaza, 500 N. Akard Street,
Dallas, TX 75201
mnix@munsch.com
http://www.nunsch.com
TYPE OF BUSINESS: Nexsen Pruet represents
businesses in virtually every industry. More than
190+ attorneys practice in eight offices across the
Carolinas. The National Law Journal ranks the
firm as one of largest in the United States.
CONTACT: Mary Nix, Shareholder; Kelly
Ganzberger, Associate
NIXON PEABODY LLP
(212) 940-3722
(866) 852-2714 FAX
437 Madison Avenue, New York, NY 10022
ctractenberg@nixonpeabody.com
http://www.nixonpeabody.com
MURRAY LAW, P.A.
(305) 913-1347
(305) 777-6324
(305) 362-1890 FAX
201 South Biscayne Boulevard, Suite 2800,
Miami, FL 33131
jmurray@murraylawpa.com
http://www.murraylawpa.com
CONTACT: Craig Tractenberg, Partner
CONTACT: Jason M. Murray, President & CEO;
Rashad M. Collins, Attorney
TYPE OF BUSINESS: Murray Law provides
counsel and assistance with creating, managing,
licensing, protecting and enforcing franchised
business relationships, product distribution
systems, and dealership networks. The firm seeks
to help franchisors, manufacturers and suppliers
form and maintain relationships with franchisees,
distributors and dealers through which they can
continue providing consumer products and
services to the public on a regional, national and
international basis.
TYPE OF BUSINESS: Ranked by U.S. News/Best
Lawyers as the Law Firm of the Year in franchise
law for the second consecutive year, Nixon
Peabody has extensive experience in all aspects of
franchise law. We offer innovative, cost-effective
legal solutions to help franchisors, manufacturers,
retailers, entrepreneurs, distributors, multi-unit
operators, developers, master franchisees and
licensees, investors, and private equity companies
grow their business and resolve their disputes.
NORTON ROSE
61-3-8686-6000
61-3-8686-6505 FAX
485 Bourke Street, Melbourne, Victoria 3000
Australia
greg.hipwell@nortonrose.com
http://www.nortonrose.com
CONTACT: Greg Hipwell, Partner; Stephen Giles,
Partner
TYPE OF BUSINESS: Legal firm specializing in
providing legal and business advice to franchising
and distribution clients. We are generally regarded
as Australia’s leading franchise Law Firm.
FRANCHISING WORLD
79
ATTORNEYS
OLIVARES & CIA, S.C.
52-55-53223000
52-55-53223001 FAX
Pedro Luis Ogazon Num. 17 Col. San Angel,
Mexico City, D.F. 01000 Mexico
olivlaw@olivares.com.mx
http://www.olivares.com.mx
CONTACT: Gustavo Alcocer, Esq., Partner
TYPE OF BUSINESS: Olivares has been
servicing franchise clients for more than a decade.
Widely recognized as the leading Patent,
Trademark and Copyright firm in Mexico we have
worked on some of the largest franchising deals in
Mexico. Our corporate attorneys are expertly
positioned to help in all elements of franchising,
contracts and tech transfer.
OSLER, HOSKIN & HARCOURT LLP
(416) 862-4718
(416) 862-5911
(416) 862-6666 FAX
1 First Canadian Place, 100 King Street West,
Toronto, ON M5X 1B8 Canada
afrith@osler.com
http://www.osler.com
CONTACT: Andraya Frith, Partner, Chair of
Franchise Law Group; Jennifer Dolman, Partner
TYPE OF BUSINESS: A key ingredient to your
success in Canada is an experienced franchise law
team. With more than 35 years of experience in
Franchise Law serving over 400 systems in North
America, Osler provides full-service business
advice and litigation counsel to franchisors of all
sizes in almost every product and service category.
We are recognized in the top franchise law
category in The Canadian Legal Lexpert Directory
and have a “stellar” franchise team according to
the Who’s Who Legal 100 2014.
PARIS ACKERMAN & SCHMIERER, LLP
(973) 228-6667
(973) 629-1246 FAX
101 Eisenhower Parkway, Roseland, NJ 07068
david@paslawfirm.com
http://www.paslawfirm.com
CONTACT: David S. Paris, Attorney
PARKER, HUDSON, RAINER &
DOBBS, LLC
(404) 523-5300
1500 Marquis Two Tower, 285 Peachtree Center
Avenue NE, Atlanta, GA 30303
rcoleman@phrd.com
http://www.phrd.com
CONTACT: Ronald Coleman Jr., Partner
80
PATTISHALL, MCAULIFFE, NEWBURY,
HILLIARD & GERALDSON LLP
(312) 554-8000
(312) 554-8015 FAX
200 South Wacker Drive, Suite 2900,
Chicago, IL 60606
rws@pattishall.com
http://www.pattishall.com
PHILLIPS LYTLE LLP
(716) 847-5760
(716) 847-8400
(716) 852-6100 FAX
One Canalside, 125 Main Street,
Buffalo, NY 14203
rmarinaccio@phillipslytle.com
http://www.phillipslytle.com
CONTACT: Robert Sacoff, Partner; Jonathan
Jennings, Partner
CONTACT: Richard J. Marinaccio, Esq,
Associate; Edward S. Bloomberg, Partner Litigation
TYPE OF BUSINESS: With a history that spans
over 130 years, Pattishall is an IP firm based in
Chicago, Illinois, that focuses on providing
counseling, prosecution, and dispute representation
to mid-sized and large companies worldwide in a
wide range of business industries. Our expertise is
in trademark, unfair competition, trade secret,
advertising, domain name, and copyright law and
litigation. We help franchisors with brand clearance, registration practice, licensing, and hold-over
disputes.
PEPPER HAMILTON LLP
(215) 981-4193
3000 Two Logan Square, Eighteenth and Arch
Streets, Philadelphia, PA 19103
carrj@pepperlaw.com
http://www.pepperlaw.com
CONTACT: Jeffrey A. Carr
TYPE OF BUSINESS: We have experience
managing the challenges that arise in franchise/
distribution relationships in a variety of industries
including petroleum refiners/marketers, food
service, truck/automobile manufacturers, building
products, medical device and heavy equipment
manufacturers. In addition to litigation, we counsel
clients on franchise relationship issues, terminations, antitrust concerns, establishment of dealer
networks, drafting franchise, distribution agreements/plans, and compliance reviews.
PERKINS COIE LLP
(303) 291-2300
(303) 291-2400 FAX
1900 Sixteenth Street, Suite 1400,
Denver, CO 80202-5255
LMacPhee@perkinscoie.com
http://www.perkinscoie.com
CONTACT: Leonard MacPhee, Partner; Joyce
Mazero, Partner
TYPE OF BUSINESS: Backed by a full-service
international law firm, we represent franchisors of
all sizes and maturity in various lines of business.
We assist our clients in creating key business
terms aligned with their business values forming
the basis for structuring, selling, and modifying
their franchise systems. We work with our clients
to create an integrated and collaborative process to
coordinate corporate, contract, real estate, litigation, employment and other matters.
TYPE OF BUSINESS: Phillips Lytle LLP has
170+ lawyers in offices throughout New York
State helping franchisors with dispute resolution,
trademark and patents, employment, merger and
acquisitions and all aspects of disclosure requirements.
PLAVE KOCH PLC
(703) 774-1200
(703) 774-1203
(703) 774-1201 FAX
12005 Sunrise Valley Drive, Suite 200,
Reston, VA 20191-3404
lplave@plavekoch.com
http://www.plavekoch.com
CONTACT: Lee J. Plave, Partner; David W. Koch,
Partner
TYPE OF BUSINESS: Plave Koch PLC is a
boutique law firm focused on franchising,
licensing, litigation/dispute resolution, international, trademarks, domain names/technology,
supply chain, business and finance transactions,
and advertising/trade regulation. We represent well
over 150 franchise brands in a wide range of
industries. The firm is made up of former big firm
partners who wanted to take a different approach
to practicing law and serving our clients’ needs in
the USA and internationally.
PRETI FLAHERTY
(207) 791-3000
(207) 791-3111 FAX
P.O. Box 9546, One City Center,
Portland, ME 04112
tbryant@preti.com
http://www.preti.com
CONTACT: Timothy Bryant, Partner
QUARLES & BRADY
(414) 277-5733
(813) 387-0264
(414) 978-8733 FAX
411 East Wisconsin Avenue, Suite 2040,
Milwaukee, WI 53202
daniel.janssen@quarles.com
http://www.quarles.com
CONTACT: Daniel M. Janssen, Partner; David
Beyer, Partner
TYPE OF BUSINESS: Quarles & Brady LLP is a
full-service, Am Law 200, law firm with offices
in: Arizona, Florida, Illinois, Indiana, Washington
D.C. and Wisconsin. Our experienced team of
attorneys assist clients in the areas of franchise
dispute resolution, transactions, mergers and
acquisitions, regulatory compliance, and domestic
ATTORNEYS
and international franchising. We represent local,
regional, national, and international clients in a
multitude of service and product industries.
RACHLIS DUFF ADLER PEEL &
KAPLAN, LLC
(312) 275-0339
(312) 733-3950
(312) 733-3952 FAX
542 South Dearborn Street, Suite 900,
Chicago, IL 60605
dkaplan@rdaplaw.net
http://www.rdaplaw.net
CONTACT: Daniel S. Kaplan, Partner
TYPE OF BUSINESS: Rachlis, Duff, Adler, Peel
& Kaplan, LLC, a firm of experienced attorneys
concentrating their practice in franchise law and
commercial litigation. Our firm blends real-world,
practical business acumen with a thorough understanding of what makes franchising a unique legal
environment.
RAMA INTERNATIONAL
(703) 388-2898
(703) 935-8356 FAX
23465 Rock Haven Way, Suite 105B,
Dulles, VA 20166
davidramadan@ramalegal.com
http://www.RamaInternational.com
CONTACT: David Ramadan, President
RHOADS & SINON LLP
(717) 237-6764
One South Market Square, 12th Floor, Harrisburg,
PA 17101
spenwell@rhoads-sinon.com
http://www.rhoads-sinon.com
CONTACT: Scott Penwell, Partner; Annie M.
Etter, Marketing Manager
ROBINS, KAPLAN, MILLER & CIRESI L.L.P.
(310) 552-0130
(310) 229-5800 FAX
2049 Century Park East, Suite 3400,
ngnewman@rkmc.com
http://www.rkmc.com
CONTACT: Nancy G. Newman, Marketing
ROBINSON WATERS & O’DORISIO, P.C.
(303) 297-2600
(303) 297-2750 FAX
Denver, CO 80202-1908
dferguson@rwolaw.com
http://www.rwolaw.com
CONTACT: Douglas R. Ferguson, Shareholder;
Harold Bruno or Daniel Block, Shareholders
TYPE OF BUSINESS: RWO is a full-service law
firm established in Denver in 1976. The franchise
practice group is experienced in all aspects of
franchise, distribution and licensing law including
domestic and international regulatory compliance,
transactional, litigation and trademarks.
RYAN, SWANSON & CLEVELAND, PLLC
(800) 458-5973
(206) 583-0359 FAX
1201 Third Avenue, Suite 3400,
Seattle, WA 98101-3034
collette@ryanlaw.com
http://www.ryanlaw.com
ROETZEL & ANDRESS
(419) 254-5247
(419) 242-0316 FAX
One Seagate, Suite 1700, Toledo, OH 43604
acalamunci@ralaw.com
http://www.ralaw.com
CONTACT: Kevin J. Collette, Chair: Technology
& Intellectual Property Group
CONTACT: Anthony J. Calamunci, Partner;
Richard Mulligan, Partner
TYPE OF BUSINESS: The Franchise Law attorneys at Roetzel are widely experienced and
understand the franchising issues of both the
franchisor and franchisee. We recognize the need
to combine detailed business knowledge with
thorough legal knowledge of franchise law in such
areas as licensing, franchise sales, trademark
infringements and franchise agreements. Our
clients are both franchisors and franchisees and
include industries such as fast food, hotel,
manufacturers, auto, and beer and wine companies. Roetzel has offices throughout Ohio and
Florida and in New York, Chicago and
Washington, DC.
JOHN LAYTON ROGERS LAW
CORPORATION
(604) 209-6451
(604) 687-6314 FAX
885 West Georgia Street, Suite 900, Vancouver,
BC V6C 3H1 Canada
jlrlaw@outlook.com
http://www.cwilson.com
CONTACT: John L. Rogers, President/General
Counsel; Adam Dlin, Partner
THE RICHARD L. ROSEN LAW FIRM, PLLC
(212) 644-6644
(212) 644-3344 FAX
110 East 59th Street, 23rd Floor,
New York, NY 10022
rlr@rosenlawpllc.com
http://www.richardrosenlaw.com
CONTACT: Richard L. Rosen
TYPE OF BUSINESS: For 35 years Richard
Rosen has counseled franchisees, franchisors and
franchisee associations. Richard is past chairman
of the Fair Franchising Standards Committee of
the AAFD and a recipient of its Lifetime
Achievement Award. He is listed in Who’s Who in
America, Who’s Who in American Law, Best
Lawyers in America, 101 Best Franchise Lawyers,
Super Lawyers, et al. Our firm is experienced in
all aspects of business law and has a long standing
involvement in the franchise field.
TYPE OF BUSINESS: We understand franchising.
Full service business law firm with a team approach
for franchising-registration, disclosures, advertising,
internet, trademarks, licensing, corporate, real
estate, technology, litigation, arbitration and ADR
techniques. Established in 1897.
BRUCE S. SCHAEFFER
Franchise Valuations Ltd.
(212) 689-0400
(212) 696-9569 FAX
3 Park Avenue, Suite 1501, New York, NY 10016
Bruce.Schaeffer@gmail.com
http://www.FranchiseValuations.com
CONTACT: Bruce S. Schaeffer, Attorney
TYPE OF BUSINESS: Attorney specializing in:
finance, accounting and tax aspects of franchising,
expert testimony, valuations and damages in
franchise disputes, succession planning for
franchisees, cyber security consulting for franchise
systems. Established in 1975. Author, CCH
“Franchise Regulation & Damages,” and BNA Tax
Management Portfolio on “Tax Aspects of
Franchising”. Member IFA Finance Accounting
and Tax Committee 1987-1990. Member IFA
Legal/Legislative Committee.
SCHMIDT & AYERS, ATTORNEY AT LAW
(254) 265-0275
(254) 761-3301 FAX
5 Ritchie Road, Waco, TX 76712
rschmidt@franchiselawexpert.com
http://www.franchiselawexpert.com
CONTACT: Roger Schmidt, Managing Member;
Kevin Ayers, Member
TYPE OF BUSINESS: Franchise Attorneys Schmidt Mediation Services - specializing in
franchise mediation issues.
SEYFARTH SHAW LLP
(312) 460-5000
(312) 460-7000 FAX
131 South Dearborn Street, Suite 2400,
Chicago, IL 60603
kperrelli@seyfarth.com
http://www.seyfarth.com
CONTACT: Kate Perrelli, Partner
TYPE OF BUSINESS: Seyfarth Shaw is a fullservice law firm with over 750 lawyers. Our
franchise attorneys have experience handling a
broad array of disputes, including: actions for
breach of contract, implied covenant of good faith
and fair dealing, vicarious liability, fraud, earnings
claims, transfer issues, enforcement of systems
standards, unpaid royalties and advertising fees,
trade secrets, trademark and copyright infringement, territorial disputes, enforcement of
termination rights, and disclosure.
FRANCHISING WORLD
81
ATTORNEYS
SOTOS LLP
(416) 977-0007
(416) 977-0717 FAX
180 Dundas Street West, Suite 1200, Toronto,
ON M5G 1Z8 Canada
jsotos@sotosllp.com
http://www.sotosllp.com
CONTACT: John Sotos, Partner
(866) 99-FRANCHISE
(512) 535-0084 FAX
202 Walton Way, Suite 192,
Cedar Park, TX 78613
CONTACT: Lynne Shelton, Partner; Jason
Power, Partner
TYPE OF BUSINESS: Shelton & Power, LLC
is a full service franchise law firm, with over 25
years experience catering to both franchisors
and franchisees in all industries worldwide. Our
and business matters. Whether it's structuring
the franchise model, writing the disclosure
documents, states registrations, vendor and
distribution agreements or ongoing franchisee
SHUMAKER LOOP & KENDRICK LLP
(800) 444-6659
(419) 321-1340
(419) 241-6894 FAX
1000 Jackson, North Courthouse Square,
Toledo, OH 43604-5573
bmcmahon@slk-law.com
http://www.slk-law.com
SMITH, GAMBRELL & RUSSELL, LLP
(404) 815-3500
(404) 815-3509 FAX
Promenade, Suite 3100, 1230 Peachtree Street
N.E., Atlanta, GA 30309-3592
pmcguire@sgrlaw.com
http://www.sgrlaw.com
CONTACT: Brian N. McMahon, Partner; Jack
Santaniello, Partner
TYPE OF BUSINESS: Smith, Gambrell &
Russell’s Franchise and Distribution Group is a
national leader in Franchise and Distribution Law,
representing companies in a broad range of industries and sizes, from start-up companies to
established large-scale domestic and international
franchisors. Our full-service Franchise and
Distribution Group includes acquisition, tax, and
litigation specialists. Focused on franchisors and
distributors, SGR attorneys serve as sole legal
counsel for many top companies.
TYPE OF BUSINESS: Established in 1925.
Shumaker, Loop & Kendrick, LLP is a full service
law firm with approximately 235 attorneys and 5
offices in Toledo and Columbus, Ohio, Tampa and
Sarasota, Florida, and Charlotte, North Carolina.
The firm’s franchise practice group provides
comprehensive legal services to companies
engaged in domestic and international franchising
and distribution matters, including the establishment of franchise and distribution programs,
litigation, arbitration and mediation of disputes.
SMITH MOORE LEATHERWOOD LLP
(864) 242-6440
(864) 240-2477 FAX
500 E. McBee Avenue, Suite 500,
Greenville, SC 29601
tami.mcknew@smithmoorelaw.com
http://www.smithmoorelaw.com
CONTACT: Natalma M. McKnew,
Partner/Attorney
82
CONTACT: Perry J. McGuire, Counsel
SNELL & WILMER L.L.P.
(213) 929-2500
(213) 929-2525 FAX
Two California Plaza, 350 South Grand Avenue,
Suite 2600, Los Angeles, CA 90071-3406
sgrueneberg@swlaw.com
http://www.swlaw.com
CONTACT: Susan Grueneberg, Partner; Elizabeth
Weldon, Partner
TYPE OF BUSINESS: Snell & Wilmer’s franchise
group provides comprehensive legal services to
franchisors in a variety of industries. Our attorneys
assist clients through every stage of the
franchising process, from structure and regulatory
compliance to franchisee relations and dispute
resolution. We help U.S. concepts expand internationally and non-U.S. concepts enter the U.S.
market. U.S. News Media Group/Best Lawyers
have recognized our franchise practice as
“National Tier 1, the highest rating available.
TYPE OF BUSINESS: Sotos LLP specializes in
international and domestic franchise and distribution law including disclosure and all aspects of
litigation, franchise mediation, arbitration, intellectual property issues and international expansion.
SPADEA, LANARD & LIGNANA
(215) 525-1165
(610) 672-9525 FAX
The Philadelphia Building, 1315 Walnut Street,
Suite 1532, Philadelphia, PA 19107
partners@spadealaw.com
http://www.spadealaw.com
CONTACT: Tom Spadea, Partner; Nancy Lanard,
Partner
TYPE OF BUSINESS: Spadea, Lanard & Lignana
is a full service franchise law firm with decades of
experience in franchising. Whether helping
emerging brands launch a franchise system or
assisting entrepreneurs buying a franchise, our
partners’ unique perspective comes from being
inside corporate executives and attorneys at some
of the most respected brands in franchising.
STARK & STARK
(800) 535-3425
(609) 895-7348
(609) 895-7395 FAX
993 Lenox Drive, Lawrenceville, NJ 08648
rstark@stark-stark.com
http://www.stark-stark.com
CONTACT: Rachel Stark, Chair of Franchise
Group; Adam Siegelheim
TYPE OF BUSINESS: Stark & Stark helps
franchise clients in formation, expansion, and
divestiture, as well as to protect and license trademarks, service marks, and trade secrets.
STITES & HARBISON, PLLC
(502) 681-0371
400 West Market Street, #1800,
mwhite@stites.com
http://www.stites.com
CONTACT: Michael C. White, Counsel
TYPE OF BUSINESS: Stites & Harbison, PLLC,
is based in strategic Southeastern locations with
offices in Louisville, Lexington and Frankfort,
Kentucky; Jeffersonville, Indiana; Nashville and
Franklin, Tennessee; Atlanta, Georgia, and
Alexandria, Virginia. Stites & Harbison has more
than 260 attorneys, who are currently admitted to
practice in 24 states and the District of Columbia.
The firm’s franchise and intellectual property
practice is extensive, and involves attorneys in
each of the firm’s five major offices. The franchise
practitioners include two (2) former general
counsel from large, multi-unit restaurant chain
franchisors, who bring to the firm a combined 35
ATTORNEYS
years of experience in all aspects of domestic and
international franchising work. The firm currently
represents franchisors and franchisees in regulatory and disclosure matters, asset acquisitions and
sales, litigation, workouts and dispute resolution,
system management and development and other
transactional work.
STRASBURGER & PRICE, LLP
(214) 651-4300
(214) 651-4330 FAX
901 Main Street, Suite 4300,
Dallas, TX 75202-3724
earsa.jackson@strasburger.com
http://www.strasburger.com
CONTACT: Earsa Jackson, Franchise Leader;
Buddy Ferguson, Partner
TYPE OF BUSINESS: Strasburger’s Franchise &
Distribution Law Group provides comprehensive
representation of businesses using franchising,
licensing, dealership or direct selling arrangements
for the distribution of goods and services in the
U.S., Mexico, and Latin America, including:
counseling, litigation, arbitration, and transactional
work involving franchise, dealership, antitrust,
supply chain, intellectual property, employment,
and corporate issues.
THERRIEN COUTURE LAWYERS
(855) 633-6326
4605-B Boulevard, Lapiniere #350, Brossard,
QC J4Z 3T5 Canada
jean-philippe.turgeon@therriencouture.com
http://www.therriencouture.com
CONTACT: Jean-Philippe Turgeon, Partner
THOMPSON HINE LLP
(937) 443-6600
(937) 443-6635 FAX
Austin Landing I, 10050 Innovation Drive, Suite
400, Dayton, OH 45342
barry.block@thompsonhine.com
http://www.thompsonhine.com
CONTACT: Barry M. Block, Partner; Thomas J.
Collin, Partner & Practice Group Leader
TYPE OF BUSINESS: Established in 1911,
Thompson Hine LLP is a full service business law
firm with more than 360 lawyers in: Cleveland,
Cincinnati, Columbus, and Dayton, Ohio,
Washington, D.C., New York, Atlanta and
Brussels, Belgium. The firm has an extensive
practice counseling franchisors and franchisees
and litigating franchise and distribution matters.
UNGARETTI & HARRIS LLP
(312) 977-4473
(312) 523-2673 FAX
70 West Madison Street, #3500, Chicago, IL 60602
smeyer@uhlaw.com
http://www.uhlaw.com
CONTACT: Susan Meyer, Counsel
WALLER LANSDEN DORTCH &
DAVIS, LLP
(615) 244-6380
(615) 244-6804 FAX
511 Union Street, Suite 2700,
Nashville, TN 37219
ted.habermann@wallerlaw.com
http://www.wallerlaw.com
CONTACT: Ted Habermann, Counsel; Robert P.
Felber, Jr., Attorney
Legal Solutions mission to provide insightful, cost
effective and outcome-based advice by working
collaboratively with the franchisor’s founders,
other legal advisers, accountants, consultants, sales
and operations personnel. Areas of practice include
development and expansion of franchisors,
franchise mergers and acquisitions, intellectual
property protection, and franchise/distribution
system enforcement, mediation and arbitration.
VORYS SATER SEYMOUR & PEASE LLP
(614) 464-6430
(614) 464-5494
(614) 719-4755 FAX
52 East Gay Street, P.O. Box 1008,
Columbus, OH 43216-1008
hahedden@vorys.com
http://www.vorys.com
CONTACT: Herbert A. Hedden, Esq., Partner;
Judith L. Marsh, Esq., Partner
TYPE OF BUSINESS: A full service law firm
with offices in Columbus, Cleveland, Cincinnati
and Akron, Ohio, Washington, D.C., Houston,
Texas and Pittsburgh, Pennsylvania. The firm has
an extensive franchise law practice representing
franchisors, franchisees and franchisee associations in a broad range of transactional and
litigation matters.
WASCH LAW LLP
(561) 693-3221
(561) 543-6009
(561) 404-1104 FAX
2500 North Military Trail, Suite 465,
jwasch@waschlaw.com
http://www.waschlaw.com
CONTACT: Joseph C. Wasch, Partner
TYPE OF BUSINESS: Law practice, representing:
franchise companies, both mature franchisors and
start-ups; area developers, multi-unit franchise
owners, and franchisees; and prospective
franchisees seeking advice and counsel in making
an investment in a franchise.
SCOTT PHILLIP WEBER, P.A.
(813) 337-6650
(813) 489-2070 FAX
402 Knights Run Avenue, Suite 150,
Tampa, FL 33602
scott@franchiselegalteam.com
http://www.franchiselegalteam.com
TYPE OF BUSINESS: Waller offers legal
services in all aspects of franchising with
solutions for franchisors, manufacturers,
retailers, service providers, distributors, multiunit operators, area developers and private
equity investors across a broad spectrum of
industries. Waller is open to alternative billing
arrangements and handles many other types of
complex transactional, regulatory and litigation
matters (see our website for details).
WHITEFORD TAYLOR & PRESTON LLP
(800) 987-8705
(410) 347-9442 (410) 347-8700
(410) 234-2312 FAX
7 St. Paul Street, 19th Floor,
Baltimore, MD 21202-1636
dcahn@wtplaw.com
http://www.wtplaw.com
CONTACT: David L. Cahn, Attorney at Law
TYPE OF BUSINESS: Franchise law requires
familiarity with both federal and state law, which
regulates the sale of franchises. We have an active
franchise practice representing both franchisees
and franchisors. Representation of franchisors and
potential franchisors often involves as an initial
step analyzing a proposed business structure to
determine if the structure creates a franchise
(which is defined differently in federal law than it
is in many state laws) or if the structure can be
revised to avoid the application of franchise law.
When a business structure constitutes a franchise
for federal or state purposes, our franchise lawyers
have national experience to help you through the
process of preparing a franchise agreement and
offering circular (the disclosure document required
by federal and some state laws) and get you registered as required in certain states such as
Maryland before you can offer a franchise to a
potential investor. In addition, our franchise
lawyers can generally advise you on other issues
that will arise as your franchise network expands.
CONTACT: Scott Weber, Shareholder
TYPE OF BUSINESS: The law firm of Scott
Phillip Weber, PA is focused on its Franchise
FRANCHISING WORLD
83
ATTORNEYS
WIGGIN AND DANA LLP
(203) 498-4400
(203) 782-2889 FAX
One Century Tower, 265 Church Street, P.O. Box
1832, New Haven, CT 06508-1832
bappleby@wiggin.com
http://www.wiggin.com
CONTACT: Bethany L. Appleby, Co-Chair; Dean
T. Fournaris, Co-Chair
TYPE OF BUSINESS: The law firm of Wiggin
and Dana represents national, regional and start-up
franchisors and distributors in numerous industries. The firm regularly assists these clients in
regulatory, transactional and litigation matters. The
firm’s Franchise and Distribution Practice Group
is national litigation counsel for several wellknown franchise systems, including: Subway,
Goddard Early Learning Centers and Magnolia
Bakery.
TYPE OF BUSINESS: Aranco Productions is a
full service event and video production company
located near Valley Forge, PA. Creators of the
CIGAR Audit for convention planning. We
specialize in serving the Franchise industry by
producing memorable Franchisee Conventions and
dynamic testimonial, validation and website
videos. We have traveled the world for over 20
years producing corporate meetings and shooting
professional videos for a wide range of clients - on
time, on target, on budget! Let’s talk!
BIZVISION
(801) 567-3287
(801) 566-2208 FAX
6952 Hightech Drive, Salt Lake City, UT 84047
markl@bizvision.com
http://www.bizvision.com
CONTACT: Mark Lehnhof, VP Business
Development
WILEY REIN LLP
(202) 719-7000
(202) 719-4481
(202) 719-7049 FAX
1776 K Street, N.W., Washington, DC 20006
rsmith@wileyrein.com
http://www.wileyrein.com
CONTACT: Bob Smith, Partner; Chris Connelly,
Partner
CONTACT: Michael Taylor, Marketing &
Business Development Manager; Fred Bendaña,
SVP, Sales & Marketing
TYPE OF BUSINESS: The Franchise Group at
this full-service firm has been consistently rated
as one of the best in the nation by Chambers
USA. Our franchise attorneys are involved in all
aspects of domestic and international
franchising, as well as licensing and distribution.
The Group’s attorneys also have extensive
experience as franchise counsel in a variety of
financial transactions, including whole business
securitizations and the purchase and sale of
franchise systems.
ZARCO, EINHORN, SALKOWSKI & BRITO,
P.A.
(305) 374-5418
(305) 374-5428 FAX
100 SE 2nd Street, Suite 2700,
Miami, FL 33131-2100
zarcolaw@zarcolaw.com
http://www.zarcolaw.com
CONTACT: Robert F. Salkowski, Partner; Robert
Zarco, President
AUDIO VISUAL
PRODUCTIONS
ARANCO PRODUCTIONS LLC
(610) 630-0107
(610) 630-6542 FAX
2502 W. Main Street, Suite 2,
Norristown, PA 19403
joani@arancoproductions.com
http://www.arancoproductions.com
CONTACT: Joan Immediato, President & Partner;
Jack Rickenbach, Partner & Executive Producer
84
HARRIS GOLDMAN PRODUCTIONS, INC.
(619) 299-7951
(619) 299-2315 FAX
8885 Rio San Diego Drive, Suite 335,
San Diego, CA 92108
lgoldman@harrisgoldman.com
http://www.harrisgoldman.com
CONTACT: Linda Goldman, Vice President;
William Purves, Vice President
TYPE OF BUSINESS: Golden Corral, Big O
Tires, Fatburger, and many others rely on HGP’s
award-winning, full-service creative and production capabilities to deliver high-impact,
cost-effective meetings, events and videos. HGP’s
value-added includes Broadway experience, inhouse technical and strategic communications
capabilities, and a 22-year proven track record in
optimizing high-touch presenter-audience relationships. To learn more, visit us at
http://www.harrisgoldman.com.
CREATIVE PRODUCERS GROUP
(314) 367-2255
1220 Olive Street, Suite 210, St. Louis, MO 63103
mtaylor@getcreative.com
http://www.creativeproducersgroup.com/
TYPE OF BUSINESS: Creative Producers Group
is a full-service creative, event production and
marketing services agency, specializing in the
production of large-scale franchise meetings,
special events, video and digital media. For nearly
30 years, we’ve helped the world’s top franchise
systems engage their franchisees, articulate vision,
provide direction and inspire action.
DYNAMIC MEDIA
(800) 684-7050
(586) 978-7317 FAX
38271 Mound Road, Suite 300,
Sterling Heights, MI 48310
info@dm-us.com
http://www.dynamicmedia-us.com
CONTACT: Pete Santangelo, President
(254) 772-5909
(254) 751-0900 FAX
IMAGE TECHNOLOGIES CORPORATION
(314) 783-4562
(314) 646-1800
(314) 646-1818 FAX
523 Hanley Industrial Court,
Saint Louis, MO 63144
jennifer_knapp@itcx.net
http://www.imagetechnologies.com
CONTACT: Jennifer Knapp, National Sales
Manager
TYPE OF BUSINESS: Meeting and event production company specializing in: Creative development,
meetings and events, scenic and environment, staging
and equipment. ITC transforms your messages into
experiences that influence audience perception. 20
years and growing!!
READYTALK
(800) 843-9167
(303) 209-1601
(303) 209-1788 FAX
1900 16th Street, Denver, CO 80202
sales@readytalk.com
http://www.readytalk.com
CONTACT: Tom Kirkland, Account Executive;
Mike Ligon, Sales Director
FREEMAN AUDIO VISUAL, INC.
(312) 784-0152
600 W. Chicago Avenue, Chicago, IL 60654
michael.obrien@freemanco.com
http://www.freemanco.com
CONTACT: Michael O’Brien, Director
TYPE OF BUSINESS: Creative Production/Audio
Visual.
ZOOM 7, INC.
(214) 217-7700
(214) 217-7708 FAX
3511 Cedar Springs Road, #B, Dallas, TX 75219
dhowieson@zoom7.com
http://www.zoom7.com
CONTACT: Denise Howieson, Sales & Marketing
Manager
BUSINESS PRODUCTS/SYSTEMS
interactive voice response, robust reporting, and
much more.
BACKGROUND SCREENING
SERVICES
HIREOLOGY, INC.
(312) 253-7879
(888) 900-4846
640 N. LaSalle Drive, Suite 650,
Chicago, IL 60654
kbaumgart@hireology.com
http://www.hireology.com
CONTACT: Kevin Baumgart, Director of Business
Development; Adam Robinson, CEO
HYRELL
(877) 695-0194
(570) 207-0198 FAX
201 S. Blakely Street, #355, Dunmore, PA 18512
patrick.clark@hyrell.com
http://www.hyrell.com
CONTACT: Patrick Clark, Director, Business
Development
REHMANN
(248) 952-5000
(248) 458-7935
(248) 952-5750 FAX
Troy, MI 48084
U.S. INFORMATION SEARCH, INC.
(800) 596-4327 Ext. 87
(845) 362-8884 FAX
15 North Mill Street, Nyack, NY 10960
alan@usinformationsearch.com
http://www.usinformationsearch.com/content/franchise-screening
AFFINITY NETWORK SOLUTIONS
(301) 562-7840
11002 Veirs Mill Road, Suite 700,
Silver Spring, MD 20902
nick.brown@affinity-networks.com
http://www.affinity-networks.com
UNIVERSAL BACKGROUND
SCREENING, INC.
(877) 263-8033 Ext. 3215
(602) 337-3060
(602) 337-3065 FAX
7720 N. 16th Street, Suite 200,
Phoenix, AZ 85020
franchise@universalbackground.com
http://www.universalbackground.com
CONTACT: Nick Brown, President
CONTACT: Alan Lasky, Senior Vice President Sales; Ryan Krostue, Chief Officer
TYPE OF BUSINESS: Universal Background
Screening works with franchisors to develop
background screening programs customized to the
unique needs of your business model, and then
partners with you to extend the program to
franchisees. Implementing a franchise-wide
employee screening program helps ensure
franchisees uphold your hiring standards and
protect the value of your brand. Universal’s
services include comprehensive background
checks, drug testing, physical exams, and compliance management solutions.
ASIA PULP AND PAPER
(760) 212-3306 U.S.
(905) 450-2100 Canada
20 Hereford Street, #15, Brampton, ON
L6Y 0M1 Canada
sandra.yacura@appcanada.com
http://www.asiapulppaper.com
CONTACT: Sandra Yacura, U.S. Government and
Public Relations
BUSINESS PRODUCTS/
SYSTEMS
TYPE OF BUSINESS: APP is one of the world’s
leading paper manufacturers, providing a wide
range of packaging and paper products for
franchises worldwide.
ACTION CARD
(402) 934-3733
1905 Harney Street, Suite 801, Omaha, NE 68102
kelly@volanosolutions.com
http://www.actioncardapp.com
AVAILE, INC.
(480) 967-7468
(602) 432-5516
2414 W. 12th Street, Suite 3, Tempe, AZ 85281
lkelly@availe.com
http://www.availe.com
CONTACT: Kelly Grace, VP of Sales
CONTACT: Linda Kelly, Vice President
TYPE OF BUSINESS: We provide franchisees
nationwide copier and printer solutions, document
management, on-going maintenance and supplies
including free lifetime warranty. Our print/copy
solutions are customizable and based upon each
organization’s unique requirements. We have
increased franchisees’ profitability by reducing
printing costs by up to 50% and greatly increasing
productivity. Our nationwide network of technicians and telephone support assist franchisees by
reducing the need for help desk resources.
CONTACT: Alan Aronoff
TYPE OF BUSINESS: U.S. Information Search is
a national background check company located in
Rockland County, N.Y. Through our national
agreements we can offer your franchisees
recruiting/background check services at deeply
discounted prices with our extreme dedication to
quality service. Each solution is customized to
your needs. Some of our services include: criminal
checks, driving records, drug screening, past
employment verification, education verification,
social security number trace, and credit reports.
AMCHECK PAYROLL
(888) 262-4325
(480) 763-5900
(480) 889-0422 FAX
sales@amcheck.com
ADGEO, INC.
(888) 947-3100
(314) 336-3202 (314) 336-3200
(314) 336-3222 FAX
8770 Rose Avenue, Brentwood, MO 63144
cwaustin@adgeo.com
http://www.adgeo.com
CONTACT: Charles Austin, President; Dave
Gruenbacher, Vice President Operations
TYPE OF BUSINESS: Quite simply, we help you
turn calls into customers. We get your incoming
calls where they need to go in the most optimal
fashion, configure and maintain the systems, track
leads from your marketing campaigns, and help
you analyze the results. Our solutions include
advanced call routing including cell phone
location services, call tracking and recording,
AVITUS GROUP
(800) 454-2446
(406) 255-7470
175 N. 27th Street, Suite 800, Billings, MT 59101
kheser@avitusgroup.com
http://www.avitusgroup.com
CONTACT: Katrina Heser, Partner Relations
Manager; Emily Woegens, Association
Development Coordinator
TYPE OF BUSINESS: Business Services - We
handle back office hassles. Payroll and Employee
Compensation, Bookkeeping, Training, Recruiting,
FRANCHISING WORLD
85
CADENCE9
(855) 692-2336
1592 North Batavia Street, Building 1,
Orange, CA 92867
jennifer@cadence9.com
http://www.cadence9.com
CONTACT: Jennifer Christian, VP Sales
AUTOMATIC DATA PROCESSING, (ADP)
(480) 477-8971
71 Hanover Road, Florham Park, NJ 07932
joe.francis@adp.com
http://www.adp.com/small-businessservices/franchises.aspx
CONTACT: Joe Francis, Vice President of
Strategic Alliances
TYPE OF BUSINESS: Payroll and Human
Resource applications for employers with 1 to
Tax Planning and Preparation, Business Valuation,
Human Resources, Benefit Offering and
Administration, Employment Regulation
Expertise, Risk and Safety, Business Planning and
Growth, Online Marketing, IT, and Go Global.
100,000+ employees. International coverage
including 26 countries. Payroll, Benefits
Administration, Pay-by-Pay Workers’
Compensation, Retirement Services,
Employment Tax Credit Processing. ADP is
exclusively endorsed as the payroll processor of
choice by hundreds of franchisors and used by
thousands of franchisees each and every payday.
ADP is the Founding Sponsor of IFA’s Public
Affairs Conference.
BIZVISION
(801) 567-3287
(801) 566-2208 FAX
markl@bizvision.com
Development
BETHEBOSS (CANADA)
(866) 730-5553
302-1037 West Broadway, Vancouver,
BC V6H 1E3 Canada
rob@frantechmedia.com
http://www.betheboss.ca
CONTACT: Rob Lancit, President
TYPE OF BUSINESS: Online franchise directory.
BIZUNITE
(866) 623-5784
(603) 218-6849 FAX
670 North Commercial Street,
Manchester, NH 03101
bgetto@bizunite.com
http://www.bizunite.com
CONTACT: Barth Getto, Vice President; Sonciary
Honnoll, Marketing Manager
TYPE OF BUSINESS: As the leading business
services marketplace, BizUnite maximizes the
power of franchises to provide services that reduce
costs while offering “world class” tools that
generate revenue. BizUnite helps franchises save
money through its web-based B-to-B marketplace
of thousands of businesses. BizUnite’s marketplace
solution is 100% customizable to fit your unique
brand. Founded in 2007 by retail powerhouse CCA
Global Partners, BizUnite is located in Manchester,
New Hampshire.
TYPE OF BUSINESS: BizVision partners with
franchisors to deliver training and communications
to their franchisees with online video. Engage
franchisees through executive presentations, visual
demos, product launches, success stories, or
training courses. The platform includes a full
LMS, 24/7 support, quizzing, certification, video
hosting and more without long-term contracts,
upfront pricing or on-going monthly fees. Our
nationwide network of videographers is ready to
capture all your content, if needed.
CALLSOURCE
(818) 673-4764
(877) 288-9001 FAX
31280 Oak Crest Drive,
Westlake Village, CA 91361
jjackson@callsource.com
http://www.franchise.callsource.com
CONTACT: Jas Jackson, Director, Home
Improvement; Shannon Gerard, Marketing
Manager
TYPE OF BUSINESS: We specialize in increasing
franchisor and franchisee profitability through
improving marketing efficiency, lead conversion,
and recouping potentially lost revenue. In addition,
we coach franchisees on maintaining brand consistency, providing an exceptional customer
experience, and share best practices across the
franchisor/franchisee network.
CALLTRACKINGMETRICS
(855) 965-2255
601 Baltimore Annapolis Boulevard, Suite 210,
Severna Park, MD 21146
info@calltrackingmetrics.com
http://www.calltrackingmetrics.com
CONTACT: Laure Fisher, Co-Founder
CAPITAL ONE
(703) 720-1559
1680 Capital One Drive, McLean, VA 22102
izzettin.tepekoylu@capitalone.com
http://www.capitalone.com
CONTACT: Izzy Tepekoylu, Senior Director
BLOOM & ASSOCIATES, LLC
(615) 472-1647
507 Cairnview Drive, Franklin, TN 37064-6161
bloom-associates@comcast.net
http://www.bloom-associates.net
CONTACT: Bruce V. Bloom, CFE, Principal
TYPE OF BUSINESS: Bloom & Associates, LLC
provides experienced, comprehensive and practical
franchise consulting and advisory services focused
on establishing new franchise systems, franchise
development and interim management support for
companies in transition and/or facing challenges
with specific business disciplines.
CLARITY
(800) 786-6160
(248) 327-4390
(248) 327-4420 FAX
2 Corporate Drive, Suite 250,
garyg@franchisephones.com
http://www.franchisephones.com
CONTACT: Gary Goerke, President
TYPE OF BUSINESS: FranchisePhones powered
by Clarity provides a customized phone service for
small and large franchisors that gives you control
86
(302) 635-0045
(973) 304-1761
BUSINESS FINANCIAL SERVICES
(866) 322-6450
3301 N. University Drive, Suite 300,
Coral Springs, FL 33065
skantor@businessfinancialservices.com
http://www.businessfinancialservices.com
CONTACT: Scott Kantor, VP, Business
Development
TYPE OF BUSINESS: Since 2002, Business
Financial Services (BFS) has assisted more than
10,000 small to medium sized business owners
of local franchisee phone numbers with instant rerouting to any location, protecting the value of
your brand. Franchisees appreciate features like
call reports, call recording, call listen/coaching,
smart routing, auto-attendants, mobile phone
portable office, music on hold, plus! Everyone will
love how lowered phone expenses translate into
increased profits.
CLAYTON KENDALL
(888) 799-4757
(412) 798-7120
(412) 798-7122 FAX
167 Dexter Drive, Monroeville, PA 15146
dan@claytonkendall.com
http://www.claytonkendall.com
TYPE OF BUSINESS: Executive Franchises
leverages 23 years of franchise and tradeshow
experience to deliver the highest quality franchise
leads in the industry. Through strategic partnerships and strong relationships with our advertisers,
we benchmark our leads against every other portal
in the industry to ensure that our leads help your
company achieve the highest return on investment.
If you’re looking for qualified franchising candidates then give us a call to learn how we’re
achieving exceptional results.
nationwide with financing to help their business
grow. As the direct funding source, we provide
customized capital solutions. Whether you are
looking to expand, renovate, purchase equipment, or simply boost cash flow, Business
Financial Services can provide fast, reliable
financing solutions in as little as 5 days.
Business Financial Services holds an A+ rating
with the BBB.
DECISION LOGIC
(888) 358-7728
(402) 328-9191
(402) 421-2561 FAX
1701 Windhoek Drive, Lincoln, NE 68512
mconkel@mydlweb.com
http://www.decision-logic.com
EXPRESS EMPLOYMENT PROFESSIONALS
Express Services, Inc.
(877) 652-6400
(405) 840-5000
(405) 717-5665 FAX
9701 Boardwalk Boulevard,
Oklahoma City, OK 73162
Elaine.brink@expresspros.com
http://www.expressfranchising.com
CONTACT: Melany Conkel, Executive
Administrator
CONTACT: Elaine Brink, Sr. Zone Vice President;
Cory Benton, Senior Vice President of Sales and
Marketing
CONTACT: Dan Broudy, Vice President, Sales
CONVERGENT MOBILE, INC.
(707) 477-2949
870 Knight Street, Sonoma, CA 95476
info@convergentmobile.com
http://www.convergentmobile.com
CONTACT: Mickey Breen, CEO/President;
Richard Sloop, CDO/VP
TYPE OF BUSINESS: Convergent Mobile is a
premier technology provider supporting national
brands, agencies and enterprise media companies.
Convergent brings businesses closer to the people
they need to reach through leveraging the latest
mobile and text technology. You can now have the
power to efficiently message, monitor and engage
your customers in the manner they prefer. We
enable communications. We create efficiencies.
We deepen relationships. We drive business.
DEFINITIVE SOFTWARE SOLUTIONS, LLC
(855) 526-0259
(402) 793-5366
(402) 793-5133 FAX
311 Commercial Street, Diller, NE 68342
info@franchiseview.net
http://www.franchiseview.net
CONTACT: Shelly Lottman, Sales and Marketing
Executive
TYPE OF BUSINESS: DSS is a software development company specializing in franchise
management software. Our product, Franchise
View, is a cloud-based enterprise system that
works with franchisor and franchisees to further
their business initiatives and gain efficiency
through software and business systems. Franchise
View offers cloud centric data, accessibility,
streamlined management, a dedicated support
staff, and is simple and easy to use. Visit our
website for more info and to request a free demo.
TYPE OF BUSINESS: Express Employment
Professionals offers a full range of employment
solutions for area businesses and job seekers,
including professional search and contract, temporary and contract staffing, evaluation and direct
hire, flexible staffing, and onsite services. With
more than 700 locations and 31 years of experience, Express is the professional choice for
managing your workforce. Express provides
services in a wide range of industries, including
administrative, professional, and commercial.
FAIRFIELD BUSINESS SOLUTIONS
(484) 632-4183
(610) 864-5628
(562) 502-3494 FAX
P.O. Box 693, Edgemont, PA 19028
fmiddleton@fairfieldsolutions.com
http://www.fairfieldsolutions.com
CONTACT: Fiona F. Middleton, MSM, President
& CEO
TYPE OF BUSINESS: Transformative Franchise
Solutions for emerging franchisors: Sales training
workshops and on-line courses help your
franchisees grow in their local area markets. Pump
up the volume at your next annual conference with
a guest speaker who will engage and motivate
your franchisees. Mystery shops and validation
studies, combined with DiSC profiles and field
FRANCHISING WORLD
87
representative coaching ensure strong relationships. From custom-built training programs to
personalized coaching, we are committed to
helping your system grow.
FIRESTORM
(770) 643-1114
(770) 643-1118 FAX
1000 Holcomb Woods Parkway, Suite 130,
Roswell, GA 30076
jsatterfield@firestorm.com
http://www.firestorm.com
FRANCONNECT
(800) 280-8305
(703) 390-9300
(703) 991-1461 FAX
Reston, VA 20191
info@franconnect.com
http://www.franconnect.com
CONTACT: Jim Satterfield, Founder, President
and COO; Jim Squire, Executive Vice President
and CDO
TYPE OF BUSINESS: Firestorm® is a nationally
recognized leader in crisis management, continuity
planning, critical decision support, crisis response,
crisis communications, crisis public relations, and
consequence ,anagement. Firestorm’s Predict.
Plan. Perform.® process leverages next-generation
consulting services, tools and software creating
resilient organizations.
FRANCHISE PRINTING SERVICES, LLC
(888) 727-2863
(801) 618-2780
(801) 436-8662 FAX
9980 South 300 West, Suite 200,
Sandy, UT 84070-3654
learnmore@franchiseprintingservices.com
http://www.franchiseprintingservices.com
CONTACT: Jeff Guevara, Business Development
Coordinator
FRANFORWARD
The Cleaning Authority
(866) 310-6504
(410) 740-1906 FAX
7230 Lee Deforest Drive, Suite 200,
Columbia, MD 21046
iric@franforward.com
http://www.franforward.com
CONTACT: Iric Wexler, Vice President of
Development
FRANTECH
Service Brands International
(734) 822-6688
(734) 822-6888 FAX
3948 Ranchero Drive, Ann Arbor, MI 48108-2775
pgeorge@frantech.com
http://www.frantech.com
CONTACT: Paul George, President
TYPE OF BUSINESS: FranTech provides innovative information solutions for franchising. Our
three innovative products include: FranShare intranet/extranet solutions; FranCis - franchisor
management solutions; FranSale - marketing and
sales management solutions.
CONTACT: Keith Gerson, President, Global
Operations; Amit Pamecha, CEO & Co-founder
date with all required federal, state, and local labor
law postings as well as unique compliance needs
for restaurants, healthcare, and more. We then
keep it that way. Guaranteed.
FRM SOLUTIONS
(404) 751-4240
(404) 521-4310 FAX
Atlanta, GA 30326
sfriedman@frmsolutions.com
http://www.frmsolutions.com
CONTACT: Stan Friedman, CFE, President
TYPE OF BUSINESS: No Excuses, Just
Solutions: Franchise Relationship Management
(FRM)™, software is designed and built for
franchisors. Easy to maintain, support, and
customize at a low cost. FRM solutions specifically meet franchisors’ business needs, from
recruitment and location/store launch on the front
end,to on-going franchisee support, compliance
tracking and financial management. Easily
accessed from the cloud, or SEAMLESSLY
integrated with Microsoft Outlook and the entire
Microsoft Office Suite.
GROWTH COACH
The Growth Coach
(888) 292-7992 Ext. 126
10700 Montgomery Road, #300,
Cincinnati, OH 45242
nate.owens@thegrowthcoach.com
http://www.thegrowthcoach.com
CONTACT: Nate Owens, President
TYPE OF BUSINESS: The Growth Coach has a
unique business coaching and accountability
process to accelerate the business development,
owner development and success of your
franchisees. Our coaching is supplemental to and
in full alignment with your support systems.
GUPTON MARRS INTERNATIONAL, INC.
(972) 906-9156
245 Park Avenue, 39th Floor,
New York, NY 10167
kmarrs@guptonmarrs.com
http://www.guptonmarrs.com
CONTACT: Kevin Marrs, Director, Franchise
Solutions; Leasa Chaon, Director, Franchise
Solutions
G.NEIL POSTER GUARD® COMPLIANCE
PROTECTION
(954) 514-2274
(954) 514-2123 FAX
720 International Parkway, Sunrise, FL 33325
mbarrios@posterguard.com
http://www.gneil.com
CONTACT: Manny Barrios, Poster Guard
National Sales Manager; Mike Davis, Poster
Guard National Sales Director
TYPE OF BUSINESS: Poster Guard Compliance
Protection offers 365 days of hassle-free labor law
posting compliance. We get your franchise up to
88
TYPE OF BUSINESS: FranConnect is the
leading franchise management system that helps
franchisors manage the franchise lifecycle of
franchise development, performance and royalty
management, collaboration and training, operations and marketing. For almost 15 years, more
than 500 brands and 75,000 franchisees have
relied on FranConnect. Schedule a free demo.
Visit http://www.franconnect.com or call (800)
280-8305.
HUGHES
(301) 601-6427
(301) 428-7066 FAX
11717 Exploration Lane, Germantown, MD 20876
carl.udler@hughes.com
http://www.hughes.com
CONTACT: Carl Udler, Senior Marketing
Director, Franchises
in managing franchise areas and targeting direct
mail. Use our geography-based systems to design
and license optimal franchise areas and to manage
their performance. GbBIS applications will let you
analyze customers and effectively target direct
mail to those neighborhoods and households most
interested in your products and services.
Additionally we provide extensive mapping
solutions covering the entire US and Canada.
HIGHER LOGIC
(866) 670-1402 Ext. 143
(202) 360-4402 Ext. 143
1501 Lee Highway, Suite 303,
Arlington, VA 22209
mark@higherlogic.com
http://www.higherlogic.com
CONTACT: Mark Lowry, Chief Revenue
Officer; Holly Keener, Marketing & Event
Coordinator
HYRELL
(877) 695-0194
(570) 207-0198 FAX
Development
IFX FRANCHISE MANAGEMENT SYSTEMS
IFX International, Inc.
(888) 232-6878
(858) 724-1024
(858) 724-1043 FAX
12750 High Bluff Drive, Suite 460,
San Diego, CA 92130
info@ifxonline.com
http://www.ifxonline.com
CONTACT: Dan Martin, CFE, President
TYPE OF BUSINESS: IFX is a Strategic
Franchise Management Firm servicing 300+
franchise brands and 30,000+ since 1996. IFX’s
Strategic & Technology Divisions work hand-inhand to assist franchise organizations in
implementing key growth management strategies
and web-based SaaS applications designed to
maximize development, operations, improve
communications, provide proactive benchmarking
programs, implement compliance initiatives,
centralize social media, increase ROI and dramatically boost brand exposure.
INFOGROUP
(877) 923-6638
(402) 836-5541 (402) 836-5248
1020 E. 1st Street, Papillion, NE 68046
datalicensing@infogroup.com
http://www.infogroupdatalicensing.com
IRVINE COMPANY RETAIL PROPERTIES
(949) 720-3100
(949) 720-2672 FAX
101 Innovation Drive, Irvine, CA 92617
sellis@irvinecompany.com
http://www.shopirvinecompany.com
TYPE OF BUSINESS: Higher Logic brings
like-minded people together in secure communities designed to enable relevant and purposeful
interactions, ignite knowledge sharing, solve
problems and improve performance. With
Higher Logic’s Connected Community™
franchisors can provide a platform for collaboration to build a dynamic, engaged and successful
franchisee network.
CONTACT: Stacie Ellis, Senior Director,
Marketing; Kara Hayzer, Manager, Marketing
tion, marketing services and analytics industries.
We provide real-time data that is human verified
by over 25 million calls per year and is delivered
through our proprietary technology, Data Axle. We
also help our clients with compilation of custom
datasets, data verification services and online
business listings management. Visit:
http://www.infogroupdatalicensing.com today.
INTELLIGENT DIRECT, INC.
GbBIS
(888) 434-6277
(570) 724-7355
(570) 724-7394 FAX
P.O. Box 119, 10 First Street, Wellsboro, PA 16901
theresa.bordas@gbbis.com
http://www.gbbis.com
CONTACT: Theresa Bordas, National Client
Services Manager; Jorge Azpilicueta, Marketing
Manager
TYPE OF BUSINESS: GbBIS helps organizations
INFINITI HR
(866) 552-6360
(623) 455-6234 (480) 588-6545
(623) 505-2393 FAX
6263 North Scottsdale Road, Suite 143,
franchisedivision@infinitihr.com
http://www.infinitihr.com
CONTACT: Malti Shukla, Marketing Vice
President; Mariana Villasenor, Marketing Specialist
CONTACT: Kim Thompson, District Manager
TYPE OF BUSINESS: The leader and trusted
source in providing high-value business data for
clients in the search, navigation, mobile applica-
TYPE OF BUSINESS: Do what you do best,
oursource the rest: INFINITI HR is the most
affordable and customizable professional
IVEDA®
(800) 385-8616
(480) 307-8700
(480) 962-1251 FAX
1201 South Alma School Road, Suite 8500, Mesa,
AZ 85210
sales@iveda.com
http://www.iveda.com/
CONTACT: Paul Beaton, Business Development;
Carrie Foote, Public Relations & Marcom Manager
TYPE OF BUSINESS: Iveda® is a cloud-based
video hosting service provider. Our IvedaXpress™
plug ‘n play video surveillance service goes
beyond security, providing remote access for
employer organization for employers of any size
nationwide. Achieve economies of scale with
labor costs and protect owner assets through a
culture of compliance. Business services
include: human resources outsourcing, recruitment process outsourcing, on-site one point of
contact HR consultant, True-Group Worker’s
Compensation Master Policy, True-Group
Fortune 500® Level Benefits and full regulatory
compliance Management. Reduce costs and
mitigate liability with INFINITI HR.
FRANCHISING WORLD
89
MEDIA DIRECT INC.
(260) 949-9500
260 SW Natura Avenue, 2nd Floor,
Deerfield Beach, FL 33441
mike@digdev.com
http://www.digdev.com
CONTACT: Michael Richmond, President
LISTEN360, INC.
(877) 797-8466
(678) 352-3023 (770) 992-4221
(770) 992-4276 FAX
11605 Haynes Bridge Road, Building 400, Suite
150, Alpharetta, GA 30009
info@listen360.com
http://www.Listen360.com
CONTACT: Mindy Golde, Vice President of
Sales; Angela Bossie, Chief Customer Officer
TYPE OF BUSINESS: Listen360 is a powerful
customer listening solution that enables organizations to engage customers, analyze feedback
in real time, and transform customers into brand
advocates via social media. Our exclusive Voice
of the Customer text analytics and innovative
dashboards deliver actionable insight to help
organizations build customer loyalty, drive
growth and increase profitability. Learn more at
http://www.Listen360.com.
merchandise display compliance, studying
consumer behavior, enhancing loss prevention, and
more. Iveda cloud services provide centralized
video web access to multiple retail locations.
Access live and recorded video 24/7 on your
computer, tablet or smartphone, wherever you are.
Include IvedaXpress service in your franchise
program.
LOCALMARK
(706) 298-2721
(706) 298-2738
(512) 280-4497 FAX
133 Main Street, Suite A, LaGrange, GA 30240
brant@localmark.com
http://www.localmark.com
JKG GROUP, INC.
(561) 241-1999
990 South Rogers Circle, Suite 8,
jbozek@jkggroup.com
http://www.jkggroup.com
TYPE OF BUSINESS: We are experienced
franchise service providers offering solutions that
deliver results. Whether your business has 3
locations - or 13,000 - your company is local.
Business is about serving local customers via local
employees they know and trust. Why wouldn’t
your website communicate with them the same
way? Now you can -- by personalizing your multilocation business with LocalMark!
CONTACT: Jim Bozek, Brand Acceleration
Specialist; Steve Wilson, Chief Operating Officer
MINDBODY
(877) 755-4279
4051 Broad Street, Suite 220,
San Luis Obispo, CA 93401
sales@mindbodyonline.com
http://www.mindbodyonline.com/franchise
CONTACT: Stephanie Jennings, Director of Sales
MODERN BUSINESS ASSOCIATES, INC.
(888) 622-6460
(727) 563-1500
(727) 563-1501 FAX
9455 Koger Boulevard, Suite 200,
St. Petersburg, FL 33702
MarkL@mbahro.com
http://www.mbahro.com
CONTACT: Mark Lettelleir, CEO
CONTACT: Brant Kelsey, CEO
NETSOLACE, INC.
(877) 444-7337
(203) 907-2800
(203) 651-1043 FAX
95 Barnes Road, Wallingford, CT 06492
info@netsolace.com
http://www.netsolace.com
CONTACT: Asma Rauf, Vice President
LOCAL MARKET LAUNCH
(419) 720-3291
P.O. Box 421, Santa Barbara, CA 93102
gideon@localmarketlaunch.com
http://www.localmarketlaunch.com
CONTACT: Gideon Rubin, CMO
TYPE OF BUSINESS: Local Market Launch
delivers business listings management and local
presence solutions for national brands, multilocation businesses, and franchises through a
network of channel partners. The company is
delivering new standards of quality and service to
business listings management that combines the
best of technology with the quality-controlled ease
of a do-it-for-you solution.
MANAGEMENT 2000
(800) 847-5763
(520) 818-9988
(520) 818-3277 FAX
P.O. Box 69130, Oro Valley, AZ 85737
m2000@mgmt2000.com
http://www.mgmt2000.com
CONTACT: Bob Gappa, President; Pam J.
Gappa, Vice President
TYPE OF BUSINESS: Management 2000 wants
to become your trusted advisor for your business
challenges. Whether you are thinking about
90
franchising your business or you are already
franchising you can count on us to help you
achieve your results. Over 1350 Brands have
trusted us to help them. Our core competencies
include: franchising your business, developing
sales and recruit systems for new franchisees,
creating customer-centric cultures, improving
the profit and growth of the franchisees,
strategic-planning, training programs, expert
witness, conflict resolution with franchisees,
field consultants ROI, website development and
lead conversion, technology, and manuals.
PROCESS PEAK, LLC
(760) 720-5354
(760) 683-3236 FAX
300 Carlsbad Village Drive, #302,
Carlsbad, CA 92008
jon@processpeak.com
http://www.processpeak.com
CONTACT: Jon Carlston, Vice President; Tim
Johnson, President
PAYCOR
(513) 719-1226
(855) 565-3304
(513) 619-4426 FAX
4811 Montgomery Road, Cincinnati, OH 45212
blake@paycor.com
http://www.paycor.com
CONTACT: Boyd Lake, General Manager
Franchise Development Group; Nick Owen,
Channel Development
payroll and timekeeping software. More than
23,000 small- and mid-sized businesses across
America have chosen Paycor for easy-to-use
solutions that improve efficiency and enable
them to focus on growing their business. Our
personalized service was voted by our clients as
the Stevie Award winner for best customer
service in the financial services industry. Paycor
services include tax filing in every jurisdiction
in the U.S.
PROFITKEEPER
(866) 301-8050
(877) 751-2140
(866) 301-8051 FAX
Gilbert, AZ 85233
Management
TYPE OF BUSINESS: Paycor helps companies
perform better with intuitive, cloud-based HR,
TYPE OF BUSINESS: Management made simple.
Netsolace develops technology that simplifies
management systems for the franchise industry.
Our family of products will increase the efficiency
and reliability of your management systems,
saving you money and resources.
PANGO FINANCIAL, LLC
(855) 949-7264
(302) 543-8535
(302) 234-7406 FAX
800 Delaware Avenue, Suite 400,
info@pangofinancial.com
http://www.pangofinancial.com
CONTACT: Candice Caruso, President
PEGASUS COMMUNICATION SOLUTIONS,
INC. (PCS)
(877) 608-3536
(913) 981-1100
(866) 566-8757 FAX
1948 E. Santa Fe, Suite A, Olathe, KS 66062
tchristo@pcsusa.com
http://www.pcsvoip.com
CONTACT: Tamer Christo, President/CEO;
Charlotte Kruger, Office Assistant
POP-A-LOCK
System Forward America
(337) 233-6211
1018 Harding Street, #101, Lafayette, LA 70503
bethmoore@systemforward.com
http://www.popalock.com
CONTACT: Don Marks, CEO; Beth Moore,
National Accounts Program Manager
PROVEN MATCH
powered by FranNet
(502) 753-2380
(502) 762-9074 FAX
10302 Brookridge Village Boulevard, Suite 201,
jbailey@frannet.com
http://www.provenmatch.com
POSTNET
PostNet International Franchise Corporation
(800) 841-7171
1819 Wazee Street, Denver, CO 80202
info@postnet.com
http://www.postnet.com
CONTACT: Emily Adams
TYPE OF BUSINESS: IFA members: Get $10 off
your purchase of $50 or more* when you print,
copy and ship at PostNet! Whether you’re a
franchisor or a franchisee, PostNet business
centers can help your business run smoothly, with
graphic design, digital printing and copying
services, shipping with all the major carriers and
much more! We can print business cards and
brochures, ship your products, and even create
signs and banners, all in one place. Visit
http://www.postnet.com to find a center near you,
or to request an online print or copy job quote.
(*Offer excludes USPS services and products.
Services vary by location.)
CONTACT: Jania Bailey, President/COO; John
Blair, Director, Marketing & PR
TYPE OF BUSINESS: Proven Match offers a
menu of psychometric assessments to assist
franchisors in the franchisee selection process. Our
assessments are science-based; market validated
on over 60,000 business owners in all major industries and is almost 94% accurate in predicting
franchisee performance. The Top Performer Model
has a 15-year history of predicting franchisee
performance, better qualifying candidates,
increasing validation, retaining top producers,
reducing costs and increasing profitability.
QUILL.COM
(847) 876-4239
100 Schelter Road, Lincolnshire, IL 60069
justin.sampsel@quill.com
http://www.quill.com
PRIMEPAY
(860) 740-7400
(484) 323-1453
(860) 635-9440 FAX
1487 Dunwoody Drive, West Chester, PA 18938
franchiseinfo@primepay.com
http://www.primepay.com
CONTACT: Justin Sampsel, Vertical Market
Manager
TYPE OF BUSINESS: Office Supplies.
CONTACT: Jeff Price, Director of Marketing
TYPE OF BUSINESS: As a member of the IFA,
PrimePay has gained significant knowledge of
what it takes to help franchise owners run their
businesses more efficiently and save money.
Whether you need full-service payroll with a
dedicated payroll specialist, self-service payroll
through the web or completely paperless payroll,
PrimePay can meet your specific business needs.
Call us or email us to find out more about how we
can create a customized payroll program for your
franchise.
REMOTE DATA BACKUPS, INC.
(866) 722-2587
(970) 493-2466 (970) 493-4178
(970) 407-1490 FAX
P.O. Box 543, Fort Collins, CO 80522
support@RDBU.com
http://www.RDBU.com
CONTACT: Daniel M. Dugal, CEO; Amanda
Finch, Marketing Director
TYPE OF BUSINESS: Remote Data Backups,
Inc. is the leading provider of HP backup and
storage, including HP LiveVault, HP Connected
backup software and HP StoreEasy NAS devices.
FRANCHISING WORLD
91
HP is the world’s largest technology company,
offering the best in large-scale data backup and
storage solutions. Our US-based, 24/7 technical
support makes enterprise-level franchise backup
and mass deployment a breeze. Call us today at
(866) 722-2587 to see how we can help you meet
your backup and storage needs.
SANDLER TRAINING
(800) 669-3537 Ext. 2033
(410) 559-2005
(410) 753-8270 FAX
300 Red Brook Boulevard, Suite 400,
Owings Mills, MD 21117
franchising@sandler.com
http://www.sandler.com
CONTACT: Ron Taylor, Vice President of
Franchise Development; Jennifer Willard,
Administrative Assistant
(866) 567-4258
(508) 889-0201
(888) 638-1615 FAX
Mark@rqb.co
the country. Hiring a full-time bookkeeper can
add significant costs to your business. For one
low monthly fee, we provide you a team made up
of CPAs, CFOs, payroll, banking and data entry
RESOURCE, INC.
(303) 708-1886
(303) 708-1891 FAX
10465 Park Meadows Drive, Suite 205,
Littleton, CO 80124
kurt@resourcesoftware.com
http://www.resourcesoftware.com
CONTACT: Kurt Boatright, CEO
RINGCENTRAL
(800) 378-8110
1400 Fashion Island Boulevard, 7th Floor,
San Mateo, CA 94404
shane.rochester@ringcentral.com
http://www.ringcentral.com
TYPE OF BUSINESS: For more than 40 years,
Sandler Training has been a leader in sales and
sales management training. Sandler’s distinctive,
non-traditional selling system and highly effective
sales training methodology have helped salespeople and sales managers at every level take
charge of the selling process. Contact one of our
160+ local training centers and jump start your
franchisee’s sales.
SATMETRIX, INC.
(650) 227-8300
(678) 761-0566
(650) 227-8301 FAX
1100 Park Place, San Mateo, CA 94403
sales@satmetrix.com
http://www.satmetrix.com
CONTACT: John Jordan, Business Development
Executive
SERTA INTERNATIONAL
Retail Concepts Group
(847) 645-0200
(847) 645-0205 FAX
2600 Forbs Avenue, Hoffman Estates, IL 60192
info@americasmattress.com
http://www.americasmattress.com/
CONTACT: Mike Juoni, Sales Manager
TYPE OF BUSINESS: Retail Concepts Group is
a division within Serta International that focuses
on retail business models in the mattress
category. We offer retail programs along with
training and financial support to help potential
retailers enter the industry, which represents over
$13 billion in annual retail revenue. Serta is
America’s #1 Mattress Company and Retail
Concepts Group is the premier solution for
independent business owners interested in
entering the category.
SKOOP! INC.
(800) 246-7053
(631) 940-4052
(631) 978-0480 FAX
info@skoop.com
TYPE OF BUSINESS: Let us put the power of
mobile marketing to work for you using rewards
and loyalty programs, mobile payment, online
ordering, mobile coupons, contests and sweepstakes, mobile apps, text message alerts, instant
surveys, appointment scheduling, mobile storefronts, and seamless integration with your
traditional marketing and social media programs.
MOBILIZE your franchise today and start generating more revenue from more customers!
SPEEDREADING PEOPLE, LLC
(860) 249-2000
(860) 706-9414
100 Allyn Street, Hartford, CT 06103
paul@speedreadingpeople.com
http://www.speedreadingpeople.com/
CONTACT: Paul Tieger, CEO; SaraBeth Nivison,
Accounts Manager
TYPE OF BUSINESS: SpeedReading People® is a
revolutionary new system for communicating
using proven techniques for instantly grasping
what drives another person, so you can tailor your
approach for maximum impact.
SPROUTLOUD
(954) 585-7728
(954) 332-4159 FAX
15431 SW 14th Street, Sunrise, FL 33326
slechner@sproutloud.com
http://www.sproutloud.com
CONTACT: Sandy Lechner, Managing Partner;
Deb Griffith, Director of Marketing
CONTACT: Shane Rochester, Strategic Account
Executive
SERVANT SYSTEMS, INC.
(734) 475-1619
(734) 475-3075 FAX
P.O. Box 7087, Ann Arbor, MI 48107
ddesmith@servantsystems.com
http://www.servantsystems.com
CONTACT: Don DeSmith, President and CEO;
Bruce Franson, Vice-President and CTO
92
TYPE OF BUSINESS: At the office and on the
go, Servant Systems delivers franchise management software tailored to meet the ever-changing
needs of your franchisees. Whether it is for a
back-office system, a management dashboard, or
to enable mobile workers with a range of tablets
and smart phones, we can utilize multi-platform
technology to greatly extend your office and
mobile team capabilities.
THE ALTERNATIVE BOARD (TAB)
(800) 727-0126
(303) 839-1200
(303) 839-0012 FAX
11031 Sheridan Boulevard,
Westminster, CO 80020
dhalpern@thealternativeboard.com
http://www.thealternativeboard.com
CONTACT: David Halpern, Director of Franchise
Acquisition
TD BANK
(864) 552-9088
(864) 255-3040 FAX
104 South Main Street, Greenville, SC 29601
http://www.tdbank.com
CONTACT: Jonathan Smith
TECHDOGS LLC
(855) 968-3647
(727) 415-2047
(404) 442-5641 FAX
3400 Peachtree Road, Suite 630,
Atlanta, GA 30326
bob.helmer@mytechdogs.com
http://www.mytechdogs.com
CONTACT: Robert Helmer, Managing Partner;
Douglas Jacke, Business Development
UNISHIPPERS GLOBAL LOGISTICS LLC
(800) 999-8721
746 E. Winchester Street, Suite 200,
joe.curtis@unishippers.com
http://www.unishippers.com
CONTACT: Joe Curtis, VP of Sales
TYPE OF BUSINESS: The premier reseller of a
complete line of shipping services in the US
including express, ground, freight and international
shipping services. Over the past 20 years, we’ve
provided small and medium-sized businesses a level
of service, savings and technology they could not
obtain on their own. We don’t fly the planes, drive
the trucks or pick up our customers packages but we
do provide a worry free and easy shipping experience to each of our 75,000 nationwide customers.
VALIANT MODULAR
(386) 677-9316
9 West Tower Circle, Ormond Beach, FL 32174
bill@valiantmodular.com
http://www.modularrestaurants.com
TYPE OF BUSINESS: Modular Restaurants.
CONTACT: Chelsea Tuck, Business Development
Manager
TYPE OF BUSINESS: The TFG Visa® Payroll
Card allows employees without a bank account to
participate in direct deposit. We’ve helped
thousands of U.S. employers, large and small, cut
costs by implementing our no cost turnkey payroll
card solution. The TFG Visa Payroll Card provides
unbanked employees secure and convenient access
to their money. No more paper checks and no
more check cashing fees.
(800) 596-4327 Ext. 87
(845) 362-8884 FAX
CONTACT: Brent Jones, President
TYPE OF BUSINESS: West’s Insurance Agency
specializes in bringing your insurance program to
life while reducing risk for both franchisors and
franchisees. Our turn-key programs are designed
to shift, from a franchisee to us, the worrisome
burden of appropriate coverage amounts and
compliance issues. You built your brand on a
foundation of quality and consistency while leveraging economies of scale to secure cost savings.
Why not apply those same principles to your
insurance program?
WINMARK BUSINESS SOLUTIONS
(800) 645-7299
(763) 520-8437
605 Highway 169 N, #400,
info@winmarkcorporation.com
http://www.wbsonline.com
CONTACT: William Starcevic, VP
TFG CARD SOLUTIONS
(503) 924-3143
4875 SW Griffith Drive, Suite 200,
Beaverton, OR 97005
chelsea.tuck@tfgcard.com
http://www.tfgcard.com
WEST’S INSURANCE AGENCY
(847) 623-0456
(847) 623-5600 FAX
1225 Tri-State Parkway, Suite 500,
Gurnee, IL 60031
brent@westinsurance.com
http://www.westinsurance.com
VAULTFARM
HomeTask Brand of Service
(206) 763-6800
(206) 763-6883 FAX
1800 SW 152nd Street, Suite 100,
Seattle, WA 98166
info@vaultfarm.com
http://www.vaultfarm.com
CONTACT: Emily Carney, Relationship Manager
CONTACT: Jerrod Sessler, CEO
TYPE OF BUSINESS: VaultFarm is emerging as
one of the biggest assets for franchise companies
around the world. VaultFarm specializes in custom
back end solutions for Lead management, and day
to day management of franchise operations. The
FRM Franchise Relationship Manager solution is
ready to be set up and take you to a new level in
your operations. We also can customize the FRM
to fit any need of your business.
WATERSTREET FRANCHISE
MANAGEMENT SOFTWARE
(866) 479-0861
(604) 484-0148 (604) 323-4221
(604) 484-0149 FAX
200 - 171 Water Street, Vancouver, BC
V6B 1A7 Canada
info@waterstreet.net
http://www.waterstreet.net
TYPE OF BUSINESS: Winmark Business
Solutions online is a FREE online resource to help
your franchise system run their business better,
faster and smarter. With over 6000 pages of
business-critical information, WBS online is the
one-stop-shop for all the information NE eded to
grow and develop your business. Additionally,
WBS offers FREE business forms and templates to
save you time and money. Special offers are also
available from our preferred vendor NE twork
providing unique discounts on products and
services.
WIRTH BUSINESS CREDIT
Winmark Corporation
(800) 269-4075
(800) 269-4073 FAX
605 Highway 169 N, #400,
leasing@wirthbusinesscredit.com
http://www.wirthbusinesscredit.com
CONTACT: Peter First, Director of Sales
CONTACT: Jeff Dumont, President; Tim Chizik,
COO
TYPE OF BUSINESS: We are an Internet based
software for all aspects of your franchise business
system, specializing in: franchise management
software, sales management, sales data capture
and royalty management, franchise directory,
intranet and resource center, help desk, eMarketing
services.
TYPE OF BUSINESS: We offer financing
programs for franchisees including early stage and
start-up businesses. In addition to offering
competitive, tailored financing packages, we offer
a free program that provides: 1) product and
service discounts through collaborative buying
with nationally recognized vendors, 2) an on-line
business guide where your franchisees will find
critical information and useful articles, and, 3)
downloadable tools such as cash flow spreadsheets, employee matter checklists, and useful
FRANCHISING WORLD
93
forms like customer satisfaction surveys. What do
we mean by free? We mean neither you nor your
franchisees pay us anything to have access to
these resources. We also do not collect any
commissions or fees from vendors. Our interest is
in forming long-term relationships with franchise
systems that provide real benefits to you and your
franchisees. Providing Wirth solutions to your
franchisees will make your roll-out of new equipment initiatives faster and easier. We finance your
franchisees’ purchase of equipment including
point-of-sale systems, office equipment, security
systems, food service equipment, and much more.
Visit us at http://www.wirthbusinesscredit.com or
call (800) 269-4075.
IFBYPHONE, INC.
(312) 724-7113
300 W. Adams, Suite 900, Chicago, IL 60606
nedmiston@ifbyphone.com
http://www.ifbyphone.com
CONTACT: Nicole Edmiston, Event Marketing
Specialist
CHECK/CREDIT CARD
SERVICES
ZEEWISE, INC.
(678) 252-6844
4920 Roswell Road, Suite 45 B,
Atlanta, GA 30342
sales@zeewise.com
http://www.zeewise.com
BLUEFIN PAYMENT SYSTEMS
(800) 675-6573
(678) 894-2639 (404) 234-0687
(770) 392-8754 FAX
8200 Roberts Drive, Suite 150, Atlanta, GA 30338
Lchastain@bluefin.com
http://www.bluefin.com
CONTACT: Jerry Bell, CEO; Tristan Davis, Vice
President, Account Management
CONTACT: Joy Savula, Director of Marketing;
Linda Chastain, VP of Business Development
ZNAP
(646) 681-4693
405 Lexington Avenue, 26 Floor,
New York, NY 10174
jill.wiseman@mpayme.com
http://www.znap.com
CAPITAL ONE
(703) 720-1559
CONTACT: Jill Wiseman, VP Marketing
TYPE OF BUSINESS: ZNAP™ is an innovative
mobile business platform that streamlines
payments and facilitates management of loyalty
programs, special offers, coupons, and much more.
Combined with its secure payment capabilities
across all sales channels, ZNAP™ offers a
comprehensive layer of value-added services and
industry vertical specific features. Merchants can
now solve real business problems, create new sales
channels, and measure return on advertising spend.
FIDELITY BANK
(888) 513-2860
(678) 779-3976
(678) 623-0389 FAX
1122 Pace Street, 1st Floor, Covington, GA 30014
jason.sanford@lionbank.com
http://www.lionbank.com
CONTACT: Jason Sanford, Business Development
Officer
CALL CENTER/
ANSWERING SERVICE
FULCIRCLE MEDIA, LLC
(800) 343-4717
4880 Havana Street, Denver, CO 80239
kgossett@fulcircle.com
http://www.fulcircle.com
CONTACT: Kelsey Gossett, Enterprise Solutions
Manager; Sam Kimbriel, SVP, Sales and
Marketing
TYPE OF BUSINESS: FulCircle is your Premier
Marketing and Lead Generation Source, helping
franchises create and sustain real business growth.
Offering customer engagement tools such as live
operator customer service, social media, direct
mail, customer satisfaction surveys, and secret
shopping, FulCircle partners with franchisors to
generate real leads and grow their business by
creating lasting customer relationships for both
franchisees and franchisors.
94
FRANCHISE PAYMENTS NETWORK
(866) 420-4613 Ext. 1103
(407) 822-7282
(480) 247-4860 FAX
2295 S Hiawassee Road, #313,
Orlando, FL 32835
tomepstein@franchisepayments.net
http://www.franchisepayments.net
CONTACT: Tom Epstein, Founder/CEO; Tom
Harrington, SVP Sales
TYPE OF BUSINESS: FPN is the only payment
processing company dedicated exclusively to the
franchise community. FPN has been endorsed by
more than 150 Franchise Systems in the US and
Internationally, designing systems for credit cards,
debit, gift, loyalty/text marketing, merchant cash
advances, mobile payments, phone apps, royalty
payments, PCI compliance. Simply put, if you or
your franchises accept any kind of payment for
goods or services at a store front, office or in the
field -- you need FPN!
FRONTSTREAM PAYMENTS
(571) 926-3158
1950 Roland Clarke Place, Suite 410,
Reston, VA 20191
Janet.white@frontstreampayments.com
http://www.frontstreampayments.com
CONTACT: Janet White, Director of Business
Development
TYPE OF BUSINESS: FrontStream Payments
operates in all 50 states with regional offices in
Boston, Nashville and Seattle. FrontStream
Payments currently processes over $2.7 billion in
credit, debit and check processing. Our Argofire
gateway is one of the most powerful, secure,
robust and versatile available in the payments
market today. FrontStream offers a broad range of
products and services, understands franchise needs
and builds strong, lasting relationships.
INTUIT
(800) 449-8934 Ext. 12343
(858) 215-8003
(858) 430-4845 FAX
7535 Torrey Santa Fe, San Diego, CA 94043
Keith_Greener@intuit.com
http://www.franchise.intuit.com
CONTACT: Keith Greener, Franchise Program
Manager; Rebecca Brandeburg, Marketing
Manager
LEVELUP
(949) 290-2753
1 Congress Street, Suite 111, Boston, MA 02114
arielle@thelevelup.com
http://www.thelevelup.com
CONTACT: Arielle Aldrich, Business
Development
TYPE OF BUSINESS: Mobile Payment Network.
PAYSIMPLE
ADP, Inc.
(800) 466-0992
1515 Wynkoop Street, Suite 250,
Denver, CO 80202
dsharp@paysimple.com
http://www.paysimple.com
CONTACT: David Sharp, SVP Business
Development & Partner Growth
TYPE OF BUSINESS: PaySimple is the leading
cloud-based platform for managing and growing
small businesses. PaySimple provides a turnkey
software to automate billing, accept electronic
payments, manage customers, increase cash flow,
run real-time performance reports and operate
from anywhere with its mobile solution.
COMPUTER SOFTWARE/INTERNET SERVICES
TFG CARD SOLUTIONS
(503) 924-3143
Beaverton, OR 97005
BRIDGELINE DIGITAL
(800) 603-9936
(781) 404-5425
(781) 376-5033 FAX
80 Blanchard Road, Burlington, MA 01803
tglasgow@blinedigital.com
http://www.iappsds.com
Manager
CONTACT: Ty Glasgow, Executive Vice
President of Strategic Alliances
TYPE OF BUSINESS: iAPPS ds from
Bridgeline Digital is the premier, award-winning
TRANSFIRST LLC
(914) 760-7401
1393 Veterans Memorial Highway, Suite 307S,
Hauppauge, NY 11788
jflood@transfirst.com
http://www.transfirst.com
CONTACT: John Flood, VP of Business
Development, National Partners
TYPE OF BUSINESS: TransFirst is one of the
industry’s leading providers of payment processing
service; with seamless integration, 24/7, on-shore,
in-house customer support, state-of the-art data
security, and an A+ rating from the Better
Business Bureau; TransFirst is committed to
helping your business grow and succeed.
COMPUTER SOFTWARE/
INTERNET SERVICES
ACTION CARD
(402) 934-3733
TYPE OF BUSINESS: Volano crafts software and
technology solutions that allow businesses to get
everything they can out of their systems. We build
and integrate custom applications to track data,
streamline processes and open up new opportunities to increase revenue for franchisees. Volano’s
mobile franchise brand standards review application Action Card enables franchisors the ability to
quickly review locations on site, view and collaborate on resulting action items. We believe that
technology should enable relationships.
(301) 562-7840
11002 Veirs Mill Road, Suite 700, Silver Spring,
MD 20902
web marketing platform for franchises – giving
franchisees flexibility while providing corporate
brand control to deliver consistent customer
experiences. The only deeply integrated web
marketing platform, iAPPS ds brings shared
content and marketing libraries to help automate
every facet of local marketing - websites, directories, social media, email marketing and
content - with a clear focus on local search and
lead generation.
BIG HOLLER
MFV Expositions
(888) BIGHOLLER
(201) 226-1130 Ext. 114
210 East Route 4, #304, Paramus, NJ 07652
mdineen@bigholler.com
http://www.bigholler.com
TYPE OF BUSINESS: Affinity is an award
winning technical consulting firm specializing in
delivering end-to-end customized IT solutions
based on the requirements and goals of our clients.
We provide turnkey solutions for local, state and
federal governments as well as the commercial
industry. We have been providing these services to
satisfied Fortune 500 customers since June 1994.
APPSMYTH
(866) 513-1076
8215 Terrace Drive, El Cerrito, CA 94530
egrewal@appsmyth.com
http://www.appsmyth.com
CONTACT: Mark Dineen
TYPE OF BUSINESS: Online ordering offers
great customer service and customer convenience.
It helps grow your take out business and increase
revenue.
BILL.COM
(877) 345-2455
(650) 353-3301
(650) 644-0293 FAX
http://www.bill.com
CONTACT: Evelyn Grewal, Marketing Director
TYPE OF BUSINESS: AppSmyth’s cloud-based
platform allows restaurants and retailers to launch
a branded mobile presence that provides deep
customer insights and increases sales with fast
implementation and zero upfront expense. Clients
can choose from a range of configurable features
including: menus, ordering, rewards and loyalty
programs, personalized offers and social sharing.
AppSmyth also provides a centralized client
dashboard to manage all mobile communications
and programs.
BIZBUYSELL.COM
(415) 284-4385
(415) 284-4380
(415) 764-1622 FAX
BIZUNITE
(866) 623-5784
(603) 218-6849 FAX
670 North Commercial Street,
Manchester, NH 03101
bgetto@bizunite.com
http://www.bizunite.com
BETHEBOSS (CANADA)
(866) 730-5553
BC V6H 1E3 Canada
CONTACT: Barth Getto, Vice President; Sonciary
Honnoll, Marketing Manager
FRANCHISING WORLD
95
BOEFLY, LLC
(212) 561-5959
(212) 799-2310 FAX
50 West 72nd Street, Suite C-4,
New York, NY 10023
contact@BoeFly.com
http://www.boefly.com
CONTACT: David Nayor, Executive Vice
President
CONSTANT CONTACT
(866) 899-3710
(781) 472-8142
(781) 472-8101 FAX
BOOKER SOFTWARE
(866) 966-9798
22 Cortlandt Street, Floor 18,
New York, NY 10007
tracey@booker.com
http://www.booker.com
CONTACT: Tracey Solanas, VP, Enterprise Sales
TYPE OF BUSINESS: Provide all of your
franchise locations one web-based management
solution to effectively run their business.
CADENCE9
(855) 692-2336
Orange, CA 92867
CALLSOURCE
(818) 673-4764
(877) 288-9001 FAX
Manager
CAPTIVATE
(800) 280-8305
(703) 390-9300
11800 Sunrise Valley Drive, #900,
Reston, VA 20191
info@mycaptivate.com
http://www.mycaptivate.com
CONTACT: Julie Dennison, Captivate Manager;
Mark Bolyard, Vice President, Sales
CARBONITE
(617) 587-1100
177 Huntington Avenue, Boston, MA 02115
franchises@carbonite.com
http://www.carbonite.com
CAROUSEL30
(703) 260-1180
(703) 783-1112 FAX
Strategy Officer
CERTILEARN, INC.
ITC Learning Group LLC
(877) 254-5327 (877) CL4-LEARN
(954) 839-6424 FAX
P.O. Box 19190, Fort Lauderdale, FL 33318
sales@certilearn.com
http://www.certilearn.com
CONTACT: Diana Kleiman, Accounts Manager
TYPE OF BUSINESS: CertiLearn has been
providing eLearning and eMeeting solutions since
1998. A full-service provider, CertiLearn provides
a comprehensive range of e-learning, including
software, instructional design, and custom course
development and hosting. Our range of eLearning
solution also includes live webcasting/
webmeeting solutions. CertiLearn’s library of over
500 online courses is available to clients for resale or on a subscription basis. CertiLearn is also
the home of IFA University.
CONTACT: David Hauser, Senior Director; Eric
Raymond, National Account Manager
TYPE OF BUSINESS: Software: Online Backup.
CLARITY
(800) 786-6160
(248) 327-4390
(248) 327-4420 FAX
increased profits.
CMIT SOLUTIONS, INC.
(800) 710-2648
(512) 692-3710
(512) 692-3711 FAX
1701 Directors Boulevard, Suite 300,
Austin, TX 78744
victor@computermoms.com
http://www.cmitsolutions.com
CONTACT: Georgia Jones, VP of Alliance
Programs
96
CORRIGO INCORPORATED
(877) 267-7440
(214) 906-8350
1101 Central Expressway, South, Suite 200, Allen,
TX 75013
tomk@corrigo.com
http://www.corrigo.com
CONTACT: Tom Kay, Director National
Accounts; Rudy Joggerst, Director, Marketing
TYPE OF BUSINESS: The Work Order Network
powered by Corrigo provides a new approach to
facility maintenance that empowers a franchisee to
control their repair costs, efficiently monitor their
vendors and effectively protect their “Brand”. The
Work Order Network can conservatively save
franchisees 10%-20% off their maintenance costs.
See why franchisees from Applebee’s, Wendy’s,
Jack in the Box, Domino’s, Pizza Hut, TGIF,
Church’s Chicken, etc. trust Corrigo to improve
processes and save them time and money!
CREATIVE MEDIA GROUP, INC. (CMG)
(877) 438-6073
(520) 917-2677
(520) 887-2850 FAX
3760 North Commerce Drive, Suite 100,
Tucson, AZ 85705
franchise@cmg.net
http://www.cmg.net
CONTACT: Robert Stoeber, President
TYPE OF BUSINESS: Creative Media Group,
Inc. is an application services provider that
supplies e-commerce consulting, Web site design,
and customized Internet/Intranet applications and
solutions to major corporations, franchisors, and
their customers worldwide.
DATA DOCTORS
Data Doctors Franchise Systems, Inc.
(480) 921-2444
1400 E. Southern Avenue, Suite 1020,
Tempe, AZ 85282
ken@datadoctors.com
http://www.datadoctors.com
CONTACT: Ken Colburn, President
TYPE OF BUSINESS: Computer Sales and
Service.
DATASPHERE TECHNOLOGIES, INC.
(866) 912-7090
3350 161st Avenue SE, Bellevue, WA 98008
gary.cowan@datasphere.com
http://www.datasphere.com
CONTACT: Gary Cowan, SVP Product and
Marketing; Adam Cramer, Senior Director
DECISION LOGIC
(888) 358-7728
(402) 328-9191
(402) 421-2561 FAX
1701 Windhoek Drive, Lincoln, NE 68512
mconkel@mydlweb.com
http://www.decision-logic.com
CONTACT: Melany Conkel, Executive
Administrator
TYPE OF BUSINESS: Hospitality ASP. WebApp
(SAAS).
EMPOWERKIT - LOCAL WEBSITE
MANAGEMENT & PUBLISHING FOR
FRANCHISES
(510) 859-8452
2840 College Avenue, Suite B, Berkeley, CA 94705
chris@empowerkit.com
http://www.empowerkit.com
DEFINITIVE SOFTWARE SOLUTIONS, LLC
(855) 526-0259
(402) 793-5366
(402) 793-5133 FAX
311 Commercial Street, Diller, NE 68342
info@franchiseview.net
http://www.franchiseview.net
CONTACT: Shelly Lottman, Sales and Marketing
Executive
TYPE OF BUSINESS: DSS is a software development company specializing in franchise
management software. Our product, Franchise
View, is a cloud-based enterprise system that
works with franchisor and franchisees to further
their business initiatives and gain efficiency
through software and business systems. Franchise
View offers cloud centric data, accessibility,
streamlined management, a dedicated support
staff, and is simple and easy to use. Visit our
website for more info and to request a free demo.
DEMANDFORCE
(800) 246-9853
22 4th Street, 12th Floor, San Francisco, CA 94103
alina_tatevosyan@intuit.com
http://www.demandforce.com
CONTACT: Alina Tatevosyan, Marketing Manager
TYPE OF BUSINESS: Software sales.
CONTACT: Chris Anderson, Co-Founder & CEO
ENGAGE121
(888) 607-9101
(203) 846-6364 FAX
20 Glover Avenue, 2nd Floor, Norwalk, CT 06850
learnmore@engage121.com
http://www.engage121.com
CONTACT: Brian Smith, Executive Vice
President; Jack Monson, Regional Vice President
FOUNDRY LOCAL
(404) 822-6050
5855 Sandy Springs Circle, Suite 200,
Atlanta, GA 30328
bryan.beard@foundrylocal.com
http://www.foundrylocal.com
CONTACT: Bryan Beard, Partner
TYPE OF BUSINESS: We create online tools for
franchise and multi-unit marketing that fulfill
everyone’s needs: corporate marketing gets brand
oversight, tracking and data intelligence.
Franchisees can personalize communications,
reach customers and build a fan base. Customers
feel connected to the brands they love where it
really matters – in their own community.
FRANCHISE DIRECT
(866) 325-9830
(404) 250-3262
(404) 250-3265 FAX
3355 Lenox Road, #750, Atlanta, GA 30326
info@franchisedirect.com
http://www.franchisedirect.com
DMS, INC. (DIGITAL MESSAGING
SOLUTIONS)
(248) 669-5201
45602 Bristol Circle, Novi, MI 48377
tflynn@dmsgs.com
http://www.dmsgs.com
CONTACT: Timothy Flynn, VP Sales
CONTACT: Jill Ptacek, Director of US Sales;
Young Chung, National Account Manager
TYPE OF BUSINESS: Email service provider.
EMAXIMATION, LLC
(800) 900-8321 Ext. 16
(678) 909-4915
(678) 348-7234 FAX
201 17th Street, Suite 420, Atlanta, GA 30363
salim@emaximation.com
http://www.emaximation.com
CONTACT: Salim Notta, Managing Director
TYPE OF BUSINESS: eMaximation is the only
Web-based sales and marketing solution designed
for the entire franchise industry: franchisors,
franchisees, brokers, consultants, and suppliers.
eMaximation’s email marketing and CRM
technology focuses on delivering immediate ROI
through process automation and efficiency, fast
and easy access to candidate information, click
and create self-service features, and targeted
business intelligence. Over 200 of the fastestgrowing franchises use the eMaximation solution.
Visit us at http://www.emaximation.com.
FRANCHISE SOFTWARE SYSTEMS
(866) 245-4445
(810) 689-4579
(519) 672-3263 FAX
3560 Pine Grove Avenue, Suite 637,
Port Huron, MI 48060
info@franchisesoftwaresystems.com
http://www.FranchiseSoftwareSystems.com
CONTACT: Earl S. Pinsky, President; Randy
Horton, Senior Account Executive
TYPE OF BUSINESS: Whether you have 5 or
5,000 locations, we have a Franchise Resource
Center that is perfect for you. Try our FREE
Franchise Resource Center with its suite of 18
powerful, built-in applications. Add one or more of
our 12 add-on applications to customize a resource
center to suit your organization’s requirements.
FRANCHISING WORLD
97
HIREOLOGY, INC.
(312) 253-7879
(888) 900-4846
Chicago, IL 60654
FRANCONNECT
(800) 280-8305
(703) 390-9300
(703) 991-1461 FAX
Reston, VA 20191
FRANCHISEBLAST
LavaBlast Software, Inc.
(877) 567-5282
(866) 227-5282 FAX
343 Canadel, Gatineau, QC J8T 7B8 Canada
info@franchiseblast.com
http://www.franchiseblast.com
CONTACT: Jason Kealey, President; Christian
Ardelean, Business Development
TYPE OF BUSINESS: Take control of your
franchise operations FranchiseBlast empowers you
to run a successful franchise business with easyto-use operational software. Manage day-to-day
issues with franchisees, see everything happening
in real-time, and increase the level of control you
have over your franchise business.
Visit http://www.franconnect.com or call
(800) 280-8305.
(972) 906-9156
245 Park Avenue, 39th Floor, New York, NY 10167
Solutions
TYPE OF BUSINESS: Franchise business
solutions, computer software/internet services
HIBU
(877) 237-6120
(914) 600-5316
http://www.hibu.com
TYPE OF BUSINESS: Hireology helps over 60
franchise brands and is the most widely used
hiring and selection management platform for
franchise systems. Our web based solution gives
franchisees and franchisors all the tools they need
to be recruiting and hiring pros.
(888) 232-6878
(858) 724-1024
(858) 724-1043 FAX
San Diego, CA 92130
info@ifxonline.com
IMN
(781) 672-7000
(781) 890-4701 FAX
mborn@imninc.com
E-Communications
TYPE OF BUSINESS: Content-driven, turnkey
email newsletter service for helping multi-unit
franchise brands acquire, retain, and engage
customers. IMN’s solution adheres to your corporate branding and messaging specifications, but is
flexible so franchisees can add their local content,
such a promotions, hours, and special events.
FRM SOLUTIONS
(404) 751-4240
(404) 521-4310 FAX
Atlanta, GA 30326
98
HIGHER LOGIC
(866) 670-1402 Ext. 143
(202) 360-4402 Ext. 143
Arlington, VA 22209
Coordinator
franchisee network.
INTACCT
(877) 437-7765
(408) 878-0900
San Jose, CA 95113
info@intacct.com
GbBIS
(888) 434-6277
(570) 724-7355
(570) 724-7394 FAX
LISTEN360, INC.
(877) 797-8466
(678) 352-3023 (770) 992-4221
(770) 992-4276 FAX
info@listen360.com
Manager
compare performance across locations. Daily
backups, redundant data storage, feature updates,
mobile apps and tech support are all included.
KINETIC.THETECHNOLOGYAGENCY
(502) 719-9500
(502) 719-9565 FAX
200 Distillery Commons, Suite 200,
ray@thetechnologyagency.com
http://www.kinetic.thetechnologyagency.com
MANALTO INC.
(310) 266-8874
(310) 773 1028
anthony.owen@manalto.com
http://www.manalto.com
CONTACT: Raymond Schuhmann, President;
Scott Carothers, Senior Globalization Executive
CONTACT: Anthony Owen, Founder/CEO;
Megan Owen, Chief Marketing Officer
TYPE OF BUSINESS: Manalto Inc. provides
Social Media ERP software solutions for the
franchise industry, transforming social media into
an enterprise-grade sales and marketing channel.
Manalto enables you to centrally build and manage
your franchise brand and local engagement across
multiple social media networks, at scale - with the
consistency, reliability and simplicity expected from
an enterprise-grade system.
LEARNINGZEN
(801) 456-6107
(801) 485-7323 FAX
3330 South 700 East, #C,
dougm@learningzen.com
http://www.learningzen.com
CONTACT: Douglas Mark, President
LITMOS BY CALLIDUSCLOUD
(925) 251-2200
6200 Stoneridge Mall Road, Suite 500, Pleasanton,
CA 94588
rcameron@calliduscloud.com
http://www.calliduscloud.com
CONTACT: Rory Cameron, SVP, Corp.
Development & Alliances
TYPE OF BUSINESS: Software.
LOCALMARK
(706) 298-2721
(706) 298-2738
(512) 280-4497 FAX
brant@localmark.com
MOMENTFEED
(818) 636-7630
joergen@momentfeed.com
http://www.momentfeed.com
MARCOMET.COM, INC.
(888) 385-0880
(973) 426-0906 FAX
39 Kennedy Road, Suite A, Tranquility, NJ 07879
ldetitta@marcomet.com
http://www.marcomet.com
CONTACT: Joergen Aaboe, Director of Marketing
TYPE OF BUSINESS: Software marketing
platform.
MONKEYMEDIA SOFTWARE
(877) 6-MONKEY
(888) 668-5569 FAX
1401 West 8th Avenue, Suite 220, Vancouver,
BC V6H 1C9 Canada
michelle@monkeymediasoftware.com
http://www.monkeymediasoftware.com
CONTACT: Michelle Chopin, Marketing
Coordinator
TYPE OF BUSINESS: Software Service Provider.
CONTACT: Louis DeTitta, Co-Founder
Support Portals.
NETSOLACE, INC.
(877) 444-7337
(203) 907-2800
(203) 651-1043 FAX
info@netsolace.com
MINDBODY
(877) 755-4279
TYPE OF BUSINESS: MINDBODY’s web and
mobile software provides online scheduling, POS,
CRM, payroll, staff management and reporting
functionalities to businesses worldwide. Elements
Therapeutic Massage, Clix Portrait Studios,
Fitness Together and Corepower Yoga are among
franchises that use the software to view and synch
schedules, share data, track purchases and
FRANCHISING WORLD
99
NUVEK, LLC
(801) 770-0468
(801) 770-0137
553 E 100 N, American Fork, UT 84003
kirk@nuvek.com
http://www.nuvek.com
PLAYERLYNC
(720) 459-4050
9085 E. Mineral Circle, Suite 160,
Englewood, CO 80112
sales@playerlync.com
http://www.playerlync.com
CONTACT: Kirk Magleby, General Manager; Dan
Rigby, Sales
CONTACT: Scott Hansen, Executive VP, Sales;
Bob Paulsen, Co-Founder & CEO
TYPE OF BUSINESS: VEKTR® brand standards
compliance and quality assurance software system.
Web + Mobile (Apple, Android). Automated
inspections, work orders, scheduled tasks and
reports. Franchisors use VEKTR® to make site
visits more effective. Franchisees use VEKTR® to
self-inspect their locations. Cloud-based system
requires no server hardware. We help build your
templates and train your people. No additional
charge for customized reports. Used extensively in
the franchise industry since 2008.
TYPE OF BUSINESS: PlayerLync invented the
industry’s first automatic content delivery and
control platform for tablets that allows franchises
with widespread workforces to instantly push and
pull high quality videos and documents right into
the hands of their players – no matter where they
are or how much bandwidth they have.
(888) 682-8666
(248) 579-0970 FAX
Abrams, Member
PAYSIMPLE
ADP, Inc.
(800) 466-0992
1515 Wynkoop Street, Suite 250,
Denver, CO 80202
dsharp@paysimple.com
http://www.paysimple.com
CONTACT: David Sharp, SVP Business
Development & Partner Growth
PLACEABLE
(303) 297-4812
2601 Black Street, Suite 301, Denver, CO 80205
tmiller@placeable.com
http://www.placeable.com/
CONTACT: Tim Miller, Director of Sales
TYPE OF BUSINESS: Placeable helps large
advertisers increase local market share and
improve customer experience by unlocking the
power of location information.
(248) 375-7307
(248) 233-8593 FAX
Practice Group
100
POSITIVE TECHNOLOGY
(888) 706-9989
(240) 631-1207 FAX
20010 Century Boulevard, Suite 401,
Germantown, MD 20874
sales@ptpos.com
http://www.positivetechnology.com
CONTACT: Terri Rippeon, Marketing Manager;
Mike Nicholson, COO
PRECISION SERVICES GROUP
Precision Services Group/Zee-Port
(949) 294-6161
(949) 752-1327 FAX
15201 Woodlawn Avenue, Suite 200,
Tustin, CA 92780
jimb@precisionservicesgroup.com
http://www.precisionservicesgroup.com
CONTACT: Jim Branch, VP, Business
Development/Zee-Port; Kevin Smith, President
PROALIGN, LLC
(585) 271-1146
120 Allens Creek Road, Suite 4,
Rochester, NY 14624
info@proalignsoftware.com
http://www.proalignsoftware.com
CONTACT: Bob Bell, Director, Business
Development
TYPE OF BUSINESS: Consulting/Software.
PROCESS PEAK, LLC
(760) 720-5354
(760) 683-3236 FAX
Carlsbad, CA 92008
jon@processpeak.com
Johnson, President
TYPE OF BUSINESS: Process Peak is the
premier provider of franchise development
solutions. Our systems help brands add new
franchisees more effectively and more efficiently.
Leveraging the latest innovations in technology,
we help you give your candidates confidence that
they can grow their new business in today’s hypercompetitive, review-driven environment. We’ve
helped more than 200 brands sell more than 5,000
franchises -- call or email us and we’ll share the
lead sources and conversion metrics.
PROFITKEEPER
(866) 301-8050
(877) 751-2140
(866) 301-8051 FAX
Gilbert, AZ 85233
Management
RALLIO
(949) 861-3900
(949) 825-7551 FAX
8001 Irvine Center Drive, Suite 220,
Irvine, CA 92618
chuck@rallio.com
http://www.rallio.com
CONTACT: Elyse Mankin, Office Manager; Greg
Salzano, VP of Franchise Development
TYPE OF BUSINESS: rallio – The Only Social
Technology to Manage Your Franchise Brand. Yes,
other platforms post content and show analytics, but
only rallio provides an all-in-one technology
designed specifically for franchises. With rallio,
you’ll see all your locations ranked by social
performance, supply franchisees with personalized
and localized content, provide franchisees with a
Social Mailbox that yields faster customer response
time and less total time online and much more.
Limited beta-pricing available.
(866) 722-2587
(970) 493-2466 (970) 493-4178
(970) 407-1490 FAX
support@RDBU.com
http://www.RDBU.com
RESOURCE, INC.
(303) 708-1886
(303) 708-1891 FAX
Littleton, CO 80124
RIO SEO
(858) 876-3010
(858) 397-1598 FAX
9255 Towne Center, Suite 600 & 750,
San Diego, CA 92121
sschossow@covario.com
http://www.rioseo.com
CONTACT: Stephanie Schossow, Event Manager;
Tyler Ludwig, Interactive Marketing Manager
TYPE OF BUSINESS: Rio SEO Local Search
powers store finder software, mobile store finder
software, and local business listing management
software. We offer Automated Local SEO services
to multi-location businesses allowing them to
optimize, distribute, and claim their local listings
in: Google, Yahoo, Bing, Infogroup® expressupdate, Neustar® Localeze®, Acxiom™, Factual™,
Yext, social networks and other online local data
aggregators. Based in San Diego, Rio SEO is
among the largest independent providers of SaaS
based, local SEO automation solutions and
patented SEO reporting tools. Customers include
brand marketers, retailers, and digital agencies.
For more information about Rio SEO contact us at
(858) 876-3010 or visit us online at:
http://www.RioSEO.com.
SIGHTLY
(951) 225-7000 Ext. 6835
San Diego, CA 92128
SATMETRIX, INC.
(650) 227-8300
(678) 761-0566
(650) 227-8301 FAX
sales@satmetrix.com
CONTACT: Brett Fritz, Director, Business
Development
Executive
TYPE OF BUSINESS: Satmetrix is the leading
provider of cloud-based customer experience
software. As co-developer of the industry-leading
Net Promoter® methodology, its applications
enable companies reduce customer churn, mobilize
loyal promoters, and generate more powerful
insights. With 700+ deployments globally,
Satmetrix has the knowledge to accelerate the
success of customer experience efforts using Net
Promoter. Satmetrix is headquartered in San
Mateo, CA with offices in London, New York,
Paris and India.
(734) 475-1619
(734) 475-3075 FAX
range of business software including Office Suite
and financial solutions to support your franchise
needs. Uni-Data & Communications, Inc. can
solve your technology cost crisis with a superior
end result.
Strategy
SIM PARTNERS
(847) 440-3494
1601 Sherman Avenue, 3rd Floor, Evanston,
IL 60201
bfritz@simpartners.com
http://www.simpartners.com
SMARTERU.COM
(855) 885-2469
(204) 885-2469
(888) 205-3178 FAX
449 Provencher Boulevard, Winnipeg,
MB R2J 0B8 Canada
susan@neovation.com
http://www.smarteru.com
CONTACT: Dan Belhassen, President; Susan
Hurrell, Business Development
SPROUTLOUD
(954) 585-7728
(954) 332-4159 FAX
SINGLEPLATFORM
Constant Contact
(646) 503-2188
(646) 349-5764 FAX
17 Battery Place South, 11th Floor,
New York, NY 10004
scott@singleplatform.com
http://www.singleplatform.com
CONTACT: Scott Britton, Business Development
TYPE OF BUSINESS: The majority of consumers
(97%) turn to the web to make a purchasing
decision. Specifically, they are looking for what
the business has to offer – the prices of their
products and services, not just a phone number
and address. Our goal is to help businesses easily
list their products, services and prices - EVERYWHERE online. We believe consumers should be
able to find what they’re looking for and
businesses should be able to showcase their storefronts - EVERYWHERE online. SinglePlatform is
turning every business listing across the web into
content rich local storefronts. Since being founded
in 2010, SinglePlatform has been named one of
the most promising startups in America
(BusinessWeek) and one of the top 25 New York
startups to watch (Business Insider and The Next
Web). Today, our platform includes 600,000+
businesses and thousands of publishing sites and
mobile apps across 13,000 cities and towns.
SKYLINE CLOUD SERVICES BY
UNI-DATA
Uni-Data & Communications, Inc.
(718) 445-5600
(718) 445-5604 FAX
65-21 Fresh Meadow Lane, Flushing, NY 11365
bbabcock@unidatait.com
http://www.unidatait.com
CONTACT: Bob Babcock, Director, Marketing &
Communications
TYPE OF BUSINESS: Uni-Data &
Communications Hosted Desktop Solutions solve
the many I.T. issues within today’s franchise
world. Our hosted suite provides enterprise grade
Network Management, Business Continuity,
Disaster Recovery and the foremost Security from
our SAS 70 certified data centers. We offer a wide
TYPE OF BUSINESS: SproutLoud helps brands
manage and execute marketing programs with the
local businesses that sell their products and
services. Their web-based distributed marketing
platform provides marketing services and tools in
an easy to use interface, enabling franchisees to
access the materials needed in the media of their
choice, customize them, and reach their target
audience with brand-controlled messaging. Social
media, direct mail, email, local search, PPC advertising, and marketing concierge service.
STANDARD REGISTER
(203) 304-1710
(203) 901-1758 FAX
600 Albany Street, Dayton, OH 45417
thomas.ginty@standardregister.com
http://www.standardregister.com
CONTACT: Thomas Ginty, Channel Development
Manager
TYPE OF BUSINESS: Standard Register’s
SMARTworks® Local Marketing Solution
combines leading technology, industry expertise
and a network of supply chain providers to
empower marketers with a centralized resource to
manage brand assets and personalize and deliver
market-ready content, all while preserving corporate messaging and guidelines.
SUREFIRE SOCIAL
(703) 896-7688
2201 Cooperative Way, Suite 600,
Herndon, VA 20171
info@surefiresocial.com
http://www.surefiresocial.com
CONTACT: Tom Lewis, Chief Revenue Officer
FRANCHISING WORLD
101
TORTAL
(704) 323-8953
(704) 756-2895
14825 Ballantyne Village Way, Building A,
Suite 240-4, Charlotte, NC 28277
info@tortal.net
http://www.tortal.net
CONTACT: Cordell Riley, President; Dan Black,
Director of Client Engagement
VAULTFARM
HomeTask Brand of Service
(206) 763-6800
(206) 763-6883 FAX
1800 SW 152nd Street, Suite 100,
Seattle, WA 98166
info@vaultfarm.com
http://www.vaultfarm.com
CONTACT: Jerrod Sessler, CEO
VENDE SOCIAL
(972) 816-8548
Account Manager
WATERFALL FMS
(855) 5WATERFALL
(866) 244-4278 FAX
6404 Ivy Lane, Suite 600, Greenbelt, MD 20770
bchristian@waterfallsoftware.com
http://www.waterfallsoftware.com
WEB.COM
(800) 862-8920
12808 Gran Bay Parkway West,
Jacksonville, FL 32258
franchisesolutions@web.com
http://www.webfranchisesolutions.com
ZEEHUB, LLC
(310) 474-0668
5199 E. Pacific Coast Highway, Suite 306N, Long
Beach, CA 90804
info@zeehub.com
http://www.zeehub.com
CONTACT: Franchise Sales, Director, Business
Development; Franchise Sales
CONTACT: Jeroen Hessing, Vice President/Chief
Operating Officer; Rolando De La Torre, CoFounder
TYPE OF BUSINESS: Enhance your web
presence and online marketing efforts with
Web.com’s turnkey franchise solutions. Control
your brand and provide the flexibility you need
to promote and support your franchise. From our
intuitive franchise website platform to our
national and local search and social media
marketing solutions, Web.com can design a
focused plan to drive more leads to your
business.
WHEN I WORK
(651) 330-4482
537 Phalen Boulevard, Saint Paul, MN 55130
jeff.imm@thisclicks.com
http://www.thisclicks.com
CONTACT: Jeff Imm, President & COO
TYPE OF BUSINESS: Mobile Scheduling and
Attendance Software.
(888) 377-2767
(714) 695-9809 FAX
Anaheim, CA 92807
IFA@where2getit.com
Marketing Manager
CONTACT: Bobby Christian, CEO; Curt Schwab,
Chairman
TYPE OF BUSINESS: Waterfall software is
purpose built for multi-unit/multi-location organizations. Our core platform is a comprehensive
solution that facilitates the creation and distribution of localized web sites, intranets, content
management, online training, file storage, ecommerce, and franchisee/customer management
all in one cloud based platform. Grow - manage
and optimize your organization with Waterfall
Software.
WSI
Research & Management Corp.
(905) 678-7588
(905) 678-7242 FAX
1660 Tech Avenue, Unit 2, Mississauga,
ON L4W 5S9 Canada
rjaciw@wsiworld.com
http://www.wsiworld.com
MANAGEMENT SOFTWARE
(866) 479-0861
(604) 484-0148 (604) 323-4221
(604) 484-0149 FAX
V6B 1A7 Canada
COO
CONTACT: Rimma Jaciw, Director of Operational
Performance
TYPE OF BUSINESS: Internet Marketing/
Consulting.
ZCUBATOR
FranConnect
(800) 280-8305
(703) 390-9300
Reston, VA 20191
info@zcubator.com
http://www.zcubator.com/
CONTACT: Nick Mecozzi, SVP, Business
Development; Amit Pamecha, CEO
102
TYPE OF BUSINESS: SaaS provider.
ZEEPROBE
(972) 499-7720
(801) 913-5537
(484) 377-1915 FAX
5729 Lebanon Road, Suite 144-101,
Frisco, TX 75034
psen@zeeprobe.com
http://www.zeeprobe.com
CONTACT: Prit Sen, Vice President, Business
Solutions; Sudheesh Thampi, President & CEO
TYPE OF BUSINESS: ZeeProbe provides full
service market research, consumer insights, online
concept testing, packaging, ad, billboard, logo and
name testing, customer satisfaction tracking and
financial performance intelligence and benchmarking to the retail, restaurant/QSR, and
franchise and multi-unit community. For more
information, visit us at http://www.zeeprobe.com.
ZEEWISE, INC.
(678) 252-6844
Atlanta, GA 30342
sales@zeewise.com
TYPE OF BUSINESS: ZeeWise, the leader in
Franchise Business Intelligence enables all
franchise concepts to drive their growth and
profits by delivering detailed benchmarks of key
financial and operational performance indicators.
ZeeWise automatically collects, consolidates and
reports Zee Financial/Accounting and Operational
performance information. Our web-based
dashboards and reports enable top management,
field consultants and individual franchisees to
examine their performance and compare to other
locations.
ZNAP
(646) 681-4693
New York, NY 10174
http://www.znap.com
CONSUMER FEEDBACK / MARKET RESEARCH
CONSTRUCTION/
MANAGEMENT
(877) 267-7440
(214) 906-8350
TX 75013
tomk@corrigo.com
F.C. DADSON, SIB, LLC
(800) 728-0338
(920) 757-1486 Ext. 145
(920) 757-1492 FAX
N1043 Craftsman Drive, Suite 2,
Greenville, WI 54942
info@fcdadson.com
http://www.fcdadson.com
CONTACT: Larry Myer, Vice President of
TYPE OF BUSINESS: F.C. Dadson is a singlesource provider of custom retail environments and
kiosks. The company offers design, construction
management, fixtures, fulfillment, and installation
services. We are a premier and trusted vendor for
franchises including: retail, salons/spas, restaurants, educational, healthcare, and more
nationwide.
(949) 720-3100
(949) 720-2672 FAX
ONE SOURCE RETAIL
(314) 773-7775
(636) 262-4022
(314) 773-8135 FAX
1120 Montrose Avenue, St. Louis, MO 63104
michael.hojnacki@onesourceretail.com
http://www.onesourceretail.com
CONTACT: Michael Hojnacki, CEO
TYPE OF BUSINESS: Let One Source Retail
maintain your image by providing a Store-In-ABox™ solution. OSR delivers retail solutions that
reduce costs and speed up the build-out process,
allowing the franchisee to open sooner. By
providing a one stop shop for design, equipment,
graphics, lighting, flooring, audio/visual and
fixture manufacturing we are able to place all
items needed on a single dedicated truck. Let us
help ease your build-out woes with our Store-InA-Box™ program.
RANDAL RETAIL GROUP
(630) 761-0400
(630) 761-0404 FAX
507 N. Raddant Road, Batavia, IL 60510
chuckb@randalretail.com
http://www.randalretail.com
SYMPATECO, INC.
(800) 652-1923
(402) 333-1661
(402) 333-6481 FAX
11625 I Street, Omaha, NE 68137
davej@sympatecoinc.com
http://www.sympatecoinc.com
CONTACT: Chuck Bray, Vice President of Sales
and Marketing
CONTACT: Dave Janousek, Construction Services
Manager; Curt Brannon, President
TYPE OF BUSINESS: Through the Open-Ready™
concept developed by Sympateco the process of
opening new locations for franchises is more streamlined. Franchisors can avoid costly investments in
infrastructure and redirect those dollars toward
increasing store population. From interior design
through cabinet and fixture manufacturing, space
planning, project management, product engineering,
warehousing, contractor coordination, client
services, shipping, logistics and installation the
Open-Ready™ process works.
CONTACT: Susie Parker
TYPE OF BUSINESS: With BB Commercial
Solutions™ (BBCS), you’re partnering with the
largest provider of commercial window coverings
in the world! We carry solar shades, graphic/logo
shades, blinds, shutters, drapery, window film,
security film and more! Our window coverings
can help reduce energy costs by up to 30%! With
close to 1,000 authorized commercial window
coverings specialists, we provide turnkey
solutions, whether it’s a single building or multiple
sites throughout North America.
CONTACT: David McAleese, CEO; Diann
Cattani, Sales Executive
FRANCHISE BUSINESS REVIEW
Abistar Group, LLC
(866) 397-6680
(603) 433-2270
(603) 766-6781 FAX
125 Brewery Lane, Suite 5,
Portsmouth, NH 03801
info@franchisebusinessreview.com
http://www.franchisebusinessreview.com
BB COMMERCIAL SOLUTIONS
Budget Blinds
(866) 279-3253
1927 North Glassell Street, Orange, CA 92865
susie@bbcommercialsolutions.com
http://www.bbcommercialsolutions.com
CONTACT: Dawn Ingala, Franchise Sales
Administrator
A CLOSER LOOK INC.
(888) 446-5665
(770) 446-0590 (678) 209-0184
(770) 448-2091 FAX
460 S. Peachtree Street, NW, Norcross, GA 30071
david@a-closer-look.com
http://www.a-closer-look.com
CONSTRUCTION/
REMODELING
DECOR&YOU®
Franchise Source Brands International
(800) 477-3326
(203) 405-2131
(203) 264-5095 FAX
900 Main Street South, Building 2,
Southbury, CT 06488
info@decorandyou.com
http://www.decorandyou.com
CONSUMER FEEDBACK /
MARKET RESEARCH
CONTACT: Michelle Rowan, President
NEW IMAGE MARKETING RESEARCH
CORPORATION
(239) 275-9979
(239) 275-6309 FAX
12559 New Brittany Boulevard, Building 25,
Ft. Myers, FL 33907
info@nimresearch.com
http://www.nimresearch.com
CONTACT: Peter Boldrin, President; Julia Babair,
Director, Marketing & Operations
NEWBRANDANALYTICS
(202) 800-7850
(202) 800-7851 FAX
1250 23rd Street, NW, Suite 450,
barton@newbrandanalytics.com
http://www.newbrandanalytics.com
CONTACT: Barton Phillips, EVP Sales
TYPE OF BUSINESS: Social Media Analytics.
FRANCHISING WORLD
103
CONSUMER FEEDBACK / MARKET RESEARCH
CONVENTION
PLANNING/TRAVEL
ACTIO MARKETING
(404) 220-7614
126 East Hill Street, Atlanta, GA 30030
staceyr@actiomarketing.com
http://www.actiomarketing.com
LISTEN360, INC.
(877) 797-8466
(678) 352-3023 (770) 992-4221
(770) 992-4276 FAX
info@listen360.com
ROIC ANALYTICS, LLC
(208) 954-1332
(888) 604-2521 FAX
350 N. 9th Street, Suite 201, Boise, ID 83702
cvanvleet@roicanalytics.com
http://www.roicanalytics.com
CONTACT: Carol Van Vleet, Director, Operations;
Sam Lowder, Director, Marketing & Business
Development
(800) 708-9467 Ext. 102
(973) 978-9204
SATMETRIX, INC.
(650) 227-8300
(678) 761-0566
(650) 227-8301 FAX
sales@satmetrix.com
WEBPUNCH, LLC
(303) 229-0051
matt@webpunch12.com
Executive
SERVICE MANAGEMENT GROUP
(800) 764-0439
(816) 448-4556
(816) 448-4599 FAX
1737 McGee Street, Kansas City, MO 64108
jmackey@smg.com
http://www.smg.com
CONTACT: Jack Mackey, Vice President & Chief
Evangelist
TYPE OF BUSINESS: SMG is the leading international customer experience research firm.
Driving business results by helping brands
improve customer loyalty, SMG provides actionable insights and recommendations at the
front-line and senior executive levels. Each year,
SMG evaluates over 100 million customer experiences in 90 countries and 41 languages for over
300 brands.
104
TYPE OF BUSINESS: At WebPunch, we are
dedicated to improving the online reputation of
your business. How do we improve your reputation? We create sophisticated solutions that help
your customers post positive reviews on behalf of
your company. We will set up a knockout punch
for your business via branded campaigns that have
a history of garnering the best possible results. It’s
all automated! All you have to do is sit back and
relax as new positive reviews are generated for
your business.
ZEEPROBE
(972) 499-7720
(801) 913-5537
(484) 377-1915 FAX
Frisco, TX 75034
psen@zeeprobe.com
CONTACT: Stacey Ruth, Partner; James Grevas,
Partner
TYPE OF BUSINESS: A Unique Meetings and
Marketing Agency. There is a dynamic within
franchise organizations that requires a level of bilateral communication and cooperation beyond
most other company structures. Actio helps these
companies build and strengthen these relationships.We specialize in: planning, event marketing,
producer services, creative content, speech
coaching, finding speakers and entertainment,
video, websites, email campaigns, advertising,
ROI, webcasting, team building, open space, and
event APPs.
(610) 630-0107
(610) 630-6542 FAX
ASE GROUP, INC.
(913) 339-9333
(913) 339-6511 FAX
ase@ase-group.com
TYPE OF BUSINESS: ASE Group, Inc. is the
premier, full service, live experience marketing
firm that provides clients with tailored meeting
and event planning services. We design, plan, and
execute live experiences that capture the essence
of your brand. ASE is an expert at understanding
the relationship of franchisors, franchisees and
vendors. Thus, our clients are empowered to
execute their strategy via meetings or events that
touch the attendees at their core. Simply put, our
Human experience is unmatched.
CONVENTION PLANNING/TRAVEL
ASSOCIATED LUXURY HOTELS
INTERNATIONAL
(202) 887-7020
1667 K Street, NW, Suite 610,
blight@alhi.com
http://www.alhi.com
CONTACT: Bill Light, Regional Director of Sales;
Karmen Finney, Director of Marketing
TYPE OF BUSINESS: For nearly 30 years,
Associated Luxury Hotels International (ALHI)
has provided corporations and organizations
reliable, regionally based Global Sales services for
our membership of over 160 Four- and FiveDiamond quality hotels and resorts. ALHI offers
one-call access to this prestigious portfolio to
serve your meetings, convention and incentive
travel programs. For a list of ALHI’s entire
portfolio, visit http://www.alhi.com.
marketing roadshow. A Corporate Meetings and
Incentives Magazine Top 25 Company, we offer
meeting planning and support worldwide,
including event strategy, venue selection/
contract negotiation, logistics, exhibitor management, event technology, marketing and
registration. IFA Members: Our venue experts
conduct a complimentary, no-obligation analysis
of your existing contract, report on unrealized
value and suggest improvements.
MEETING EXPECTATIONS, INC.
(404) 240-0999
(404) 240-0998 FAX
3525 Piedmont Road, Building 5, Suite 300,
Atlanta, GA 30305
bmeyer@meetingexpectations.com
http://www.meetingexpectations.com/ifa
CONTACT: Brian Meyer, President; Allison
Dixon, Director
TYPE OF BUSINESS: Expect success from
your next franchise meeting, convention or
(314) 367-2255
1220 Olive Street, Suite 210,
St. Louis, MO 63103
http://www.creativeproducersgroup.com/
PLAN AHEAD EVENTS
(561) 868-1489
(561) 868-6365 FAX
2121 Vista Parkway, West Palm Beach, FL 33411
tiptons@planaheadevents.com
http://www.planaheadevents.com
CONTACT: Tipton Shonkwiler, Brand Director
FORT WORTH CONVENTION &
VISITORS BUREAU
(817) 698-7831
(817) 338-3537 FAX
111 W. 4th Street, Suite 200, Fort Worth, TX 76102
carriehuff@fortworth.com
http://www.fortworth.com
(314) 783-4562
(314) 646-1800
(314) 646-1818 FAX
CONTACT: Carrie Huff, Senior National Account
Director
Manager
TYPE OF BUSINESS: Hospitality/Meetings and
Tourism Destinations.
TYPE OF BUSINESS: Meeting and event production company specializing in: Creative
development, meetings and events, scenic and
environment, staging and equipment. ITC transforms your messages into experiences that
influence audience perception. 20 years and
growing!!
(619) 299-7951
(619) 299-2315 FAX
San Diego, CA 92108
LEADING AUTHORITIES, INC.
(202) 783-0300
(202) 783-0301 FAX
1990 M Street NW, Suite 800,
mark@lauthorities.com
http://www.leadingauthorities.com
CONTACT: Mark French, President
TYPE OF BUSINESS: Speakers, entertainment,
and production for your events!
TYPE OF BUSINESS: At Plan Ahead Events, we
believe in providing every client with an unrivaled
level of service. Each event will benefit from the
highly individualized attention of our event
management specialists. We use our expertise and
enthusiasm to deliver innovative solutions that will
capture the essence of your event and allow you to
maximize results.
ROYAL CARIBBEAN INTERNATIONAL
(305) 982-2172
(800) 762-0458
(305) 539-3902 FAX
1080 Caribbean Way, Miami, FL 33132
lcassidy@rccl.com
http://www.royalcaribbeanincentives.com
CONTACT: Lori Cassidy, Director, Corporate,
Incentive & Charter Sales; Agnes Galvez, Account
Executive
TYPE OF BUSINESS: Royal Caribbean
International -- Incredible Ships Built for
Business! With a fleet of 22 ships sailing around
the world on 3 night cruises and longer, we truly
have a product that works well for a variety of
business objectives -- from a board retreat, to a
national sales meeting to a pure incentive program.
Most importantly, we deliver an incredible value,
ease of planning and a unique experience aboard
the industry’s most innovative cruise line.
FRANCHISING WORLD
105
CONVENTION PLANNING/TRAVEL
BUXTON
(888) 228-9866
(817) 332-3681
(817) 332-3686 FAX
2651 S. Polaris Drive, Fort Worth, TX 76137
buxton@buxtonco.com
http://www.buxtonco.com
CONTACT: Stephen Polanski, Senior Vice
President
SALAMANDER HOTELS & RESORTS
(540) 687-9392
10 N. Pendleton Street, Middleburg, VA 20117
prockwood@salamanderhotels.com
http://www.salamanderhotels.com
CONTACT: Peter Rockwood, Vice President of
Sales
TYPE OF BUSINESS: Salamander Hotels &
Resorts is one of the fastest-growing luxury
hotel companies in the country, and is based in
Middleburg, VA, near Washington, D.C.
Founded by entrepreneur Sheila C. Johnson, the
company has a portfolio that features a collection of three stellar golf resorts including
Innisbrook Resort near Tampa, Reunion Resort
in Orlando and Hammock Beach Resort in Palm
Coast; and the luxurious Salamander Resort &
Spa in Middleburg, a 340-acre equestrianinspired property in Virginia.
COMARK DIRECT
(888) 742-0405
(817) 332-7679
(817) 332-8529 FAX
507 South Main Street, Ft. Worth, TX 76104
seanh@comarkdirect.com
http://www.comarkdirect.com
CONTACT: Sean Herman, VP, Strategic Services;
Ashley Statzel, Account Services
STRATEGIC MEETINGS SOLUTIONS, INC.
(214) 459-8957
(972) 762-8723
(214) 706-6960 FAX
8340 Meadow Road, Suite 132, Dallas, TX 75231
kim@strategicmeetingssolutions.com
http://www.strategicmeetingssolutions.com
CONTACT: Kim Reynolds, Principal; Mark
Stinson, VP Business Development
TYPE OF BUSINESS: We specialize in providing
full-service Event, Meeting and Incentive Travel
management, including Site Selection/Contract
Negotiation, On-line Registration and Housing
Management, Logistics, Food & Beverage
Management, Conference Management, Content
Development, Gamification, Team Building,
Supplier Expos/Trade Shows, Production and
Transportation. MEMBER OFFER:
Complimentary Site Selection Research with 400+
total booked room nights.
ZOOM 7, INC.
(214) 217-7700
(214) 217-7708 FAX
dhowieson@zoom7.com
Manager
TYPE OF BUSINESS: Launch your next event
with ZOOM 7! We are meeting and event
producers who specialize in creating emotional
engagement with audiences through live event
production. We handle every aspect of your
general session production from pre-production;
concept development, audio visual support, video
and graphic production, social media, entertainment and event marketing. On-site we manage
load in, crews, rehearsals, staff and executives.
Every detail is double checked to ensure your
event is a success and we do it all within your
budget and target timeframe. Let the team at
ZOOM 7 help you launch your next annual
convention, sales meeting, multi-city regional
meetings, and awards programs.
106
DIRECT MAIL
(919) 557-7890
(919) 557-0041 FAX
CONTACT: Graham Chapman, Senior PR Catalyst;
Sue Yannello, Franchise Practice Director
BDP FRANCHISING, LLC
(855) 977-4689
(928) 445-8363 (928) 710-9080
(928) 445-8373 FAX
4742 Turnstone Drive, Prescott, AZ 86301
info@betterdealprinting.com
http://www.betterdealprinting.com
CONTACT: Larry Curell, President & CEO
BFC
(800) 774-6840
(630) 879-9240 (630) 454-3047
(888) 269-2745 FAX
1051 North Kirk Road, Batavia, IL 60510
celdridge@bfcprint.com
http://www.bfcprint.com
CONTACT: Craig Eldridge, Director, Sales &
Franchise Accounts
BLUEWATER
(952) 215-0780
(952) 215-0799 FAX
7825 Washington Avenue South, Suite 800,
info@bluewaterbrand.com
http://www.bluewaterbrand.com
CONTACT: Christine Kropp, CEO; Kristy
Krueger, VP, Professional Services
DIRECTMAIL2GO
(954) 956-3422
(954) 972-7984 FAX
3300 Gateway Drive, Pompano Beach, FL 33069
maggie.smith@directmail2go.com
http://www.DirectMail2Go.com
CONTACT: Maggie Smith, Marketing Manager;
Victoria Belknap, eBusiness Manager
TYPE OF BUSINESS: Our online ordering sites
have a variety of postcard and flyer templates that
can be customized with corporate branding, as
well as local franchise information. Mail to an
uploaded or rented list with DirectMail2Go.com,
or distribute to carrier routes for lower postage
with EDDM2Go.com. We also build custom
mircosites for companies who prefer private
access to custom products for their franchisees.
Supported by a national network of printers, we
provide high quality and competitive pricing.
(513) 699-3300
(513) 699-3310 FAX
TOM FELTENSTEIN’S POWER
MARKETING ACADEMY
(561) 650-1315
(561) 703-0321
(561) 650-1309 FAX
701 South Rosemary Avenue, Suite 313,
West Palm Beach, FL 33401
Tom@powermarketingacademy.com
http://www.tomfeltenstein.com
CONTACT: Tom Feltenstein, CEO; Sheila Zayas,
Executive Assistant
DIRECT MAIL
FRANFORWARD
(866) 310-6504
(410) 740-1906 FAX
Columbia, MD 21046
Development
PRIMENET DIRECT MARKETING
SOLUTIONS
(727) 447-6245
(727) 442-5181 FAX
2250 Pilot Knob Road, Saint Paul, MN 55120
sales@primenet.com
http://www.primenet.com
JAPS-OLSON COMPANY
(800) 548-2897
(952) 932-9393 (952) 912-1440
(952) 912-1900 FAX
7500 Excelsior Boulevard,
droth@japsolson.com
http://www.japsolson.com
CONTACT: Chuck Alsdurf, Vice President, Sales
TYPE OF BUSINESS: PrimeNet is a ‘Direct
Marketing’ solutions provider, offering services
online and offline that combine marketing strategy,
analytics and database technology to drive incremental revenue and profit for our clients.
CONTACT: Debbie Roth, VP, Sales & Marketing;
Patrick Beddor, National Account Manager
HARTE HANKS
(800) 456-9748
9601 McAllister Freeway, Suite 610,
San Antonio, TX 78216
contactus@hartehanks.com
http://www.hartehanks.com
CONTACT: Steve Givens, VP, Business
Development; Joe Ewers, Senior Vice President,
TYPE OF BUSINESS: For over 107 years JapsOlson has been providing fresh ideas for
cross-media, print and direct mail solutions and
putting it all together for you. Learn about our
versatility, flexibility and ways to enhance getting
your product to market. It’s all here at Japs-Olson
- we make it easy for you!
JKG GROUP, INC.
(561) 241-1999
jbozek@jkggroup.com
PRINTINGFORLESS.COM
(800) 924-1627
(406) 222-4990 FAX
100 PFL Way, Livingston, MT 59047
bizdev@printingforless.com
http://www.printingforless.com/Web-to-Print.html
CONTACT: Chad Mickelson, Director of Business
Development
PROGRADE
(888) 273-1617
(513) 942-9202
(513) 346-3624 FAX
6285 Schumacher Park Drive,
West Chester, OH 45069
dcarlin@prograde.com
http://www.prograde.com
TYPE OF BUSINESS: Harte Hanks is one of the
world’s leading, insight-driven multi-channel
marketing organizations, delivering impactful
business results for some of the world’s bestknown brands. Through strategic agencies and
our core marketing services, we develop
integrated solutions that connect brands with
prospects and customers, moving them beyond
awareness to transactions and brand loyalty. Visit
us at: http://www.HarteHanks.com or call (800)
456-9748.
CONTACT: Jennifer McDermitt, Director of
Marketing & Communications
(770) 425-9911
Kennesaw, GA 30144
HENRY WURST, INC.
(816) 842-3113
(816) 842-3210 FAX
1331 Saline Street, North Kansas City, MO 64116
awurst@henrywurst.com
http://www.henrywurst.com
CONTACT: Amy Wurst, Vice President; John
Kulias, Vice President National Accounts
MARKETING IMPACT
(810) 239-5763
2929 Davison Road, Flint, MI 48506
jmcdermitt@marketingimpactinc.com
http://www.marketingimpactinc.com
MONEY MAILER
Money Mailer Franchise Corp.
(714) 889-4630
12131 Western Avenue, Garden Grove, CA 92841
crimlinger@moneymailer.com
http://www.moneymailer.com
CONTACT: Christine Rimlinger, Vice President,
Marketing
MOUND PRINTING CO., INC.
(937) 866-2872
(937) 866-6551 FAX
2455 Belvo Road, Miamisburg, OH 45342
driggs@moundprinting.com
http://www.moundprinting.com
CONTACT: Dennis Riggs, President & CEO;
Kimberly Potter, Project Manager
CONTACT: David Carlin, Vice President and
Chief Sales Officer
THE SCAN GROUP, INC.
(262) 521-1365
(262) 521-3265 FAX
W222 N625 Cheaney Drive, Waukesha, WI 53186
reading@scangroup.net
http://www.scangroup.net
CONTACT: Reading, Kathy, Account Services /
Marketing
(818) 336-4800
CONTACT: William Rodriguez, President &
Co-Founder
FRANCHISING WORLD
107
DIRECT MAIL
ONE SOURCE RETAIL
(314) 773-7775
(636) 262-4022
(314) 773-8135 FAX
STREAMSEND
EZ Publishing
(877) 814-9416 Ext. 832
1107 9th Street, Suite #340,
Sacramento, CA 95814
tmichalet@streamsend.com
http://www.streamsend.com/IFA
CONTACT: Taria Michalet, Sales Executive;
David Saykally, Vice President, Sales
TYPE OF BUSINESS: StreamSend Franchise
Marketing Automation is a breakthrough email
TARADEL, LLC
(804) 364-8444
(888) 241-3023 FAX
wendy@taradel.com
marketing service that allows corporate
marketers and central agencies to send
campaigns to customers franchise-wide with
geo-targeted promotions corresponding to
individual franchise locations. Send emails with
local offers, control your brand across the entire
organization, collect valuable data from your
CRM/POS, and report on campaigns by
individual locations, direct sales representatives
or franchise-wide.
DISPLAYS & FIXTURES
CONTACT: Jayson Hansen, Sales Manager
CONTACT: Sue Funk, Manager Franchise Partner
Programs; Mike Hayes, Vice President of Network
Sales
TYPE OF BUSINESS: Franchise partner program
group provides free marketing/ad design services
to corporate office of franchised organizations to
facilitate their franchisees valpak placements at the
local level, regional and national level. Discounts
are available depending on mailed quantities and
mailing frequencies for franchise businesses.
VISUALOGISTIX
Thomas Reprographics, Inc.
(972) 231-7227
(972) 231-0623 FAX
600 North Central Expressway,
trevor.hansen@thomasrepro.com
http://www.visualogistix.com
CONTACT: Trevor Hansen, Director of Product
Marketing; Pat Gremillion, Vice President of Sales
(800) 728-0338
(920) 757-1486 Ext. 145
(920) 757-1492 FAX
info@fcdadson.com
CONTACT: Tara O’Connor; Mark Cleaver, VP of
Sales
PREMIER MOUNTS
(800) 368-9700
1321 S. State College Boulevard,
Fullerton, CA 92831
megan@mounts.com
http://www.mounts.com
CONTACT: Rich Pierro, Director of Marketing;
Megan Harvey
PRIMARY COLOR
PRIMARYCONNECT
(949) 370-4255
(714) 824-8992
(714) 824-8927 FAX
265 Briggs Avenue, Costa Mesa, CA 92626
paulwartman@primarycolor.com
http://www.primarycolor.com
CONTACT: Paul Wartman, Senior VP, Franchisor
Development
RANDAL RETAIL GROUP
(630) 761-0400
(630) 761-0404 FAX
MODERNISTIC, INC.
(800) 641-4610
(651) 291-7650
1987 Industrial Boulevard, Stillwater, MN 55082
info@modprint.com
http://www.modprint.com
CONTACT: DeAnn Strenke, Marketing Manager;
Tim Beres, President
(937) 866-2872
(937) 866-6551 FAX
108
OPTIVA SIGNS
(312) 568-5760
(312) 876-8631 FAX
118 S. Clinton Street, Suite 370,
Chicago, IL 60661
info@optivasigns.com
http://www.optivasigns.com
THE BERNARD GROUP
(952) 934-1900
18781 Lake Drive East, Chanhassen, MN 55317
jayson.hansen@thebernardgroup.com
http://www.tbgprintstore.com
VALPAK DIRECT MARKETING, INC.
(800) 382-5725
(727) 399-3000
(727) 319- 5491 FAX
8605 Largo Lakes Drive, Largo, FL 33773-4912
Sue_Funk@ValPak.com
http://www.valpak.com
and Marketing
TYPE OF BUSINESS: Randal Retail Group has
been providing fixtures, millwork and displays for
national retailers for more than 40 years. We work
with franchises to guarantee consistent brand
image and store design nationally; as well as save
them time, money and headaches by having one
point of contact for design, layout, fabrication,
delivery and installation. Our Project Managers
have years of experience in all types of retail, and
will work with your local teams to ensure everything goes smoothly on site.
DISPUTE RESOLUTION
SYMPATECO, INC.
(800) 652-1923
(402) 333-1661
(402) 333-6481 FAX
TYPE OF BUSINESS: Through the Open-Ready™
concept developed by Sympateco the process of
opening new locations for franchises is more streamlined. Franchisors can avoid costly investments in
infrastructure and redirect those dollars toward
increasing store population. From interior design
through cabinet and fixture manufacturing, space
planning, project management, product engineering,
warehousing, contractor coordination, client
services, shipping, logistics and installation the
Open-Ready™ process works.
DISPUTE RESOLUTION
(215) 659-3600
(215) 659-3222 FAX
Kapustin, Attorney
GARCIA & MILAS, P.C.
(203) 773-3824
(203) 782-2312 FAX
44 Trumbull Street, New Haven, CT 06510
nmicklich@garciamilas.com
http://www.garciamilas.com
CONTACT: Nicole Liguori Micklich, Principal
(866) 99-FRANCHISE
(512) 535-0084 FAX
Power, Partner
GREENBERG TRAURIG, LLP
(312) 456-8400
(312) 456-8435 FAX
77 West Wacker Drive, Suite 3100,
Chicago, IL 60601
gtfranchise@gtlaw.com
http://www.gtlaw.com
Franchise Practice Group; Robert L. Zisk &
Kirk W. Reilly, Co-Chairs, Franchise Practice
Group
HUSCH BLACKWELL LLP
(816) 983-8000
(816) 983-8080 FAX
Partner
LEGALSHIELD
(580) 436-1234
(254) 265-0275
(254) 761-3301 FAX
CONTACT: Alan R. Greenfield, Shareholder;
David W. Oppenheim, Shareholder
GRAY PLANT MOOTY
(612) 632-3000
(202) 295-2200 D.C. Office
(612) 632-4444 FAX
TYPE OF BUSINESS: Greenberg Traurig’s
Franchise & Distribution Practice is a multi-disciplinary group with extensive experience in all
facets of franchise law, including: domestic and
international franchising, licensing, distribution
matters, and litigation. With a thorough understanding of both the legal and business aspects of
franchising and distribution, our attorneys assist
our clients with virtually every aspect of the development and ongoing operation of a franchise or
distribution system.
Kevin Ayers, Member
SHUMAKER LOOP & KENDRICK LLP
(800) 444-6659
(419) 321-1340
(419) 241-6894 FAX
1000 Jackson, North Courthouse Square,
Toledo, OH 43604-5573
bmcmahon@slk-law.com
http://www.slk-law.com
CONTACT: Brian N. McMahon, Partner; Jack
Santaniello, Partner
FRANCHISING WORLD
109
DISPUTE RESOLUTION
SNELL & WILMER L.L.P.
(213) 929-2500
(213) 929-2525 FAX
Two California Plaza, 350 South Grand Avenue,
Suite 2600, Los Angeles, CA 90071-3406
sgrueneberg@swlaw.com
http://www.swlaw.com
BRANDCHISE
(800) 905-2726 (800) 905-BRANDCHISE
(863) 354-0046
(863) 583-0760 FAX
6155 Riverlake Boulevard, Bartow, FL 33830
marc@brandchise.com
http://www.brandchise.com
(484) 632-4183
(610) 864-5628
(562) 502-3494 FAX
CONTACT: Susan Grueneberg, Partner; Elizabeth
Weldon, Partner
CONTACT: Marc Plaisted, CFE,
Founder/President; Amy Plaisted, CFE, Vice
President
& CEO
(215) 525-1165
(610) 672-9525 FAX
Partner
DOCUMENT RETRIEVAL
SERVICES
(866) 722-2587
(970) 493-2466 (970) 493-4178
(970) 407-1490 FAX
support@RDBU.com
http://www.RDBU.com
CALLSOURCE
(818) 673-4764
(877) 288-9001 FAX
Manager
BITTENCOURT GROUP
55-11-3660-2201
55-11-3660-2201 FAX
Avenida Paulista, 171, 9º Andar, São Paulo 01311904 Brazil
lyana@bcef.com.br
http://www.grupobittencourt.com
CONTACT: Lyana Bittencourt, Partner and
Director; Caroline Bittencourt, Partner and
Director
BIZVISION
(801) 567-3287
(801) 566-2208 FAX
markl@bizvision.com
Development
FAST FRANCHISE ACCELERATED
SUCCESS TRAINING™
(203) 405-2159
(203) 264-3516 FAX
Southbury, CT 06488
lgottlieb@franchisesource.com
http://www.fastonifa.com
CONTACT: Linda Gottlieb
CERTILEARN, INC.
(877) 254-5327 (877) CL4-LEARN
(954) 839-6424 FAX
EDUCATION/TRAINING
THE ENTREPRENEUR AUTHORITY, LLC
(866) 246-AUTH
(972) 731-6766
5700 Granite Parkway, Suite 200,
Plano, TX 75024
hq@eAuth.com
http://www.eAuth.com
CONTACT: David Omholt, CFE, CEO
FRANCHISE BROKERS ASSOCIATION
(888) 317-7429
(407) 856-0616 FAX
1080 Woodcock Road, Suite 295,
Orlando, FL 32803
contact@franchiseba.com
http://www.franchiseba.com
CONTACT: Sabrina Wall, Executive Director
TYPE OF BUSINESS: The Franchise Brokers
Association is a training and membership organization whose mission is to help members of the
franchise community build thriving practices. The
FBA manages four lines of business – training
new franchise consultants, supporting franchise
brokers and franchisors through membership,
connecting its members through an annual conference, and our newest line of business, helping
people invest in franchises without actually
running them. The FBA provides its members with
the opportunity to interface with consultants,
brokers, franchisors, and service providers to build
strong business relationships.
FRANCHISE DYNAMICS, LLC
(708) 798-1800
(708) 798-0113 FAX
905 West 175th Street, #2SW,
Homewood, IL 60430
info@franchisedynamics.net
http://www.franchisedynamics.net
CONTACT: Robert Stidham, President
FRANCHISE EXPO SOUTH
MFV Expositions
(201) 226-1130
(201) 226-1131 FAX
210 East Route 4, Suite 304, Paramus, NJ 07652
krosalen@mfvexpo.com
http://www.franchiseexposouth.com
CONTACT: Thomas Portesy, President/CEO;
James Mastandrea, Group Show Director
110
EDUCATION/TRAINING
INGAGE CONSULTING
(781) 281-9390
(781) 933-3347 FAX
400 Trade Center, #5900,
Woburn, MA 01801-7472
ehackel@ingage.net
http://www.ingage.net
FRANCONNECT
(800) 280-8305
(703) 390-9300
(703) 991-1461 FAX
Reston, VA 20191
CONTACT: Evan Hackel, President; Deb Binder,
VP of Marketing
Visit http://www.franconnect.com or call (800)
280-8305.
INTERNATIONAL FRANCHISE EXPO
MFV Expositions
(201) 226-1130
(201) 226-1131 FAX
http://www.ifeinfo.com
FRANCHISE PERFORMANCE GROUP
(866) 61-COACH
(860) 567-3099
(720) 293-6864 FAX
521 Ardmore Place, Franklin, TN 37064
joe@franchiseperformancegroup.com
http://www.franchiseperformancegroup.com
CONTACT: Joe Mathews, Founding Partner and
author of Street Smart Franchising
FRANCHISE RELATIONSHIPS INSTITUTE
61-7-3510-9000
P.O. Box 8487 Armadale, Victoria 3143 Australia
info@franchiserelationships.com
http://www.franchiserelationships.com
CONTACT: Greg Nathan, Managing Director
TYPE OF BUSINESS: We specialize in managing
the franchisor/franchisee relationship. We provide
publications, franchise management tools, convention presentations, and franchise education
services to help franchisors and franchisees create
profitable partnerships.
FRANKLIN COVEY
(801) 817-7435
2200 West Parkway Boulevard,
suzette.blakemore@franklincovey.com
http://www.franklincovey.com
CONTACT: Suzette Blakemore, Productivity
Practice Leader; Todd Musig, Marketing Director
TYPE OF BUSINESS: Franklin Covey offers the
ultimate competitive advantage to both franchisors
and franchisees. We have over 30 years of
expertise in human development, personal and
group effectiveness and productivity. Contact us
about our onboarding and performance development solutions.
THE INTERNATIONAL FRANCHISING
CENTRE
44-1904-561598
Innovation Centre, York Science Park, Heslington,
York Y010 5DG United Kingdom
info@theinternationalfranchisingcentre.com
http://www.theinternationalfranchisingcentre.com
FRM SOLUTIONS
(404) 751-4240
(404) 521-4310 FAX
Atlanta, GA 30326
CONTACT: Brian Duckett, Director
GROWTH COACH
The Growth Coach
(888) 292-7992 Ext. 126
LEARNINGZEN
(801) 456-6107
(801) 485-7323 FAX
3330 South 700 East, #C,
dougm@learningzen.com
http://www.learningzen.com
CONTACT: Douglas Mark, President
TYPE OF BUSINESS: LearningZen.com is a low
cost, easy to use online training and assessment
platform. Building an online training program has
never been easier. Manage all of your organizational training in one system. Utilizing
LeariningZen.com will help you decrease costs,
increase productivity, measure employee success
and provide a lasting return on investment. Online
training is the easiest way of ensuring all of your
employees, franchisees and their staff are being
trained consistently.
LIGHTSPEED VT
(702) 369-4260
(702) 369-4270 FAX
11411 Southern Highlands Parkway, Suite 200,
Las Vegas, NV 89141
brad.lea@lightspeedvt.com
http://www.lightspeedvt.com
CONTACT: Brad Lea, CEO
TYPE OF BUSINESS: Interactive Training and
Communications.
FRANCHISING WORLD
111
EDUCATION/TRAINING
PROVEN MATCH
powered by FranNet
(502) 753-2380
(502) 762-9074 FAX
jbailey@frannet.com
MANAGEMENT 2000
(800) 847-5763
(520) 818-9988
(520) 818-3277 FAX
m2000@mgmt2000.com
creating customer-centric cultures, improving
the profit and growth of the franchisees,
strategic-planning, training programs, expert
witness, conflict resolution with franchisees,
field consultants ROI, website development and
lead conversion, technology, and manuals.
(888) 682-8666
(248) 579-0970 FAX
MFV EXPOSITIONS
(201) 226-1130
(201) 226-1131 FAX
http://www.mfvexpo.com
TYPE OF BUSINESS: MFV Expositions
produces the International Franchise Expo, West
Coast Franchise Expo, Franchise Expo South, as
well as international events in Mexico and the UK,
showcasing hundreds of franchise concepts, in a
wide range of industries at every investment level.
Franchise Expo offers franchisors the opportunity
to meet the most qualified candidates seeking to
own their own business. Prospective business
owners get access to 70+ free seminars along with
in-depth symposia.
NORTHWOOD UNIVERSITY
(989) 837-4371
4000 Whiting Drive, Midland, MI 48640
stiffler@northwood.edu
http://www.northwood.edu
CONTACT: Greg Stiffler, Director of Career
Services, Michigan Campus; James Hop, Professor
TYPE OF BUSINESS: University.
112
Abrams, Member
TYPE OF BUSINESS: Franchise solutions
powered by QuickBooks. We automate the
accounting, point of sale, and inventory management tasks for your franchise. We offer initial
consultative services, hardware/software design
and implementation, documented processes, and
one-on-one interactive training for your
franchisees. Ask us about a mobile app for your
franchise, website integration, Revel - an iPad
point-of-sale solution, and LoyalTree - a mobile
consumer-to-business loyalty solution.
PROFIT MASTERY
(800) 488-3520
(206) 284-5102
(206) 282-4092 FAX
200 First Avenue West, Suite 301,
Seattle, WA 98109
brs@brs-seattle.com
http://www.profitmastery.net
CONTACT: Rod Bristol, VP, Business
Development; Steve LeFever, Chairman
TYPE OF BUSINESS: Profit Mastery provides
convention keynotes/breakouts, network benchmarking studies, peer performance group
management/facilitation, on-site and online education, and our Profit Guard financial performance
software. The Profit Mastery process is recognized
as the most effective way for a franchise network
to measure, manage, and improve profits and cash
flow.
RESTAURANTCAT, INC.
(615) 330-1572
(615) 805-8488 FAX
P.O. Box 158161, Nashville, TN 37215
fredpierson@me.com
http://www.restaurantcat.com
CONTACT: Fred Pierson, President & CEO; Tom
Hammond, Board Member
REVIVING WORK ETHIC, INC.
(303) 239-9999
7262 Meade Street, Suite 277,
eric@revivingworkethic.com
http://www.revivingworkethic.com
CONTACT: Eric Chester, Founder & CEO
TYPE OF BUSINESS: No one has a better understanding of the emerging workforce than Eric
Chester. He is the premier expert on school-towork transition and developing the core work ethic
of teens and young adults.
SANDLER TRAINING
(800) 669-3537 Ext. 2033
(410) 559-2005
(410) 753-8270 FAX
300 Red Brook Boulevard, Suite 400,
Owings Mills, MD 21117
franchising@sandler.com
http://www.sandler.com
CONTACT: Ron Taylor, Vice President of
Franchise Development; Jennifer Willard,
Administrative Assistant
SMARTERU.COM
(855) 885-2469
(204) 885-2469
(888) 205-3178 FAX
MB R2J 0B8 Canada
susan@neovation.com
TYPE OF BUSINESS: Want to increase profit?
Online learning through SmarterU.com will help
you recruit and retain franchisees, and increase
your royalties – contact us to learn how!
EDUCATION/TRAINING
franchisees capture and navigate the call to
success. Leads are only as good as they’re handled.
We have helped dozens of franchisors and
franchisees with our program “Are You Really
Engaged?” Our session at the IFA Annual
Convention was well received. We can help your
franchise as well.
(404) 240-0999
(404) 240-0998 FAX
Atlanta, GA 30305
Dixon, Director
SOURCEAMERICA
(571) 226-4672
8401 Old Courthouse Road, Vienna, VA 22182
rlinke@nish.org
http://www.nish.org
CONTACT: Rhett Linke, Executive Director
SYNERGY FRANCHISE GROUP, LLC
(561) 385-3032
400 Crosswinds Drive, Unit A2,
chris@sfgnow.com
http://www.FranchiseTeacher.com
TYPE OF BUSINESS: Employment Agency.
CONTACT: Christopher Simnick, Owner
CONTACT: Gary Michels, Co-Founder; Marsha
Lynch, Administrative Assistant
TYPE OF BUSINESS: We build sales cultures!
Southwestern Consulting’s franchise-focused
training offers advantages that make a real difference in your organization’s performance. We help
your team to distinguish your business from the
rest and ensure your clients are happy as a result.
With knowledge of the franchise business model
and extensive years in sales experience, our
training programs instill in our clients 3 key
management systems we perfected in order to
duplicate results and forecast consistent growth.
(860) 249-2000
(860) 706-9414
Accounts Manager
TYPE OF BUSINESS: Tortal is a leading provider
of online training systems in the franchise
industry. We provide LMS services, custom
content creation and hosting. Our Instructional
Designers specialize in converting instructor led
training to an online format as well as creating
new online content. Whether it’s operational, sales,
seasonal, or other, let our team provide you with a
comprehensive turnkey solution! If you already
have an online training system, Tortal is a great
source of expertise.
WEBB WOMEN EMPOWERED BY
BUSINESS®
(203) 405-2129
(203) 264-3516 FAX
Southbury, CT 06488
mruderman@FranchiseSource.com
http://www.womenebb.com
SOUTHWESTERN CONSULTING
(408) 888-4848
2451 Atrium Way, Nashville, TN 37214
gmichels@southwesternconsulting.com
http://www.southwesternconsulting.com
TORTAL
(704) 323-8953
(704) 756-2895
info@tortal.net
(800) 727-0126
(303) 839-1200
(303) 839-0012 FAX
CONTACT: Marissa Ruderman
Acquisition
TYPE OF BUSINESS: Education.
TYPE OF BUSINESS: WEBB Women
Empowered By Business® is an organization that
promotes and empowers women who are seeking
to become knowledgeable and self-sufficient
members of the business world. Based on the
initial vision and determination of Lori Tyll and
Judy Stoleson, WEBB has grown from only an
idea into an organization composed of a variety of
talented, passionate women working to make
themselves and others heard in today’s corporate
society.
WEST COAST FRANCHISE EXPO
MFV Expositions
(201) 226-1130
(201) 226-1131 FAX
http://www.wcfexpo.com
TELEPHONE DOCTOR CUSTOMER
SERVICE TRAINING
(800) 882-9911
(314) 291-1012 (314) 276-1012
(314) 291-3710 FAX
30 Hollenberg Court, Saint Louis, MO 63044
nancy@telephonedoctor.com
http://www.nancyfriedman.com
CONTACT: Nancy Friedman, President; Valerie
Phillips, Executive Assistant
TYPE OF BUSINESS: Franchisors spend tons of
marketing dollars to get the franchisees phones to
ring. If those calls aren’t handled just right, all that
money is wasted. Enter Nancy Friedman The
Telephone Doctor specializing in helping
FRANCHISING WORLD
113
EXECUTIVE SEARCH
EXECUTIVE SEARCH
FIND THE SHARPEST NEEDLE
IN THE STACK.
Feeling overwhelmed?
The war for top talent
is real, even with high
unemployment.
When it’s time to hire, the
clock is ticking and finding
the right person for the job
requires time and resources
you may not have.
Express Employment
Professionals is in the
full-time business of sorting through
the stack of applicants and finding the
sharpest person for the job.
700 Locally Owned
Franchise Locations
to Serve You!
Sources: Aberdeen Group*
ExpressPros.com
114
83%
OF COMPANIES
CITED A SHORTAGE
OF TALENT AS THEIR
NUMBER ONE HIRING
CHALLENGE.*
EXPRESS EMPLOYMENT
PROFESSIONALS
(877) 652-6400
(405) 840-5000
(405) 717-5665 FAX
CONTACT: Elaine Brink, Sr. Zone Vice
President; Cory Benton, Senior Vice President of
Sales and Marketing
including professional search and contract,
temporary and contract staffing, evaluation and
direct hire, flexible staffing, and onsite services.
With more than 700 locations and 31 years of
experience, Express is the professional choice for
EXECUTIVE SEARCH
CAPODICE & ASSOCIATES
(941) 906-1990
(941) 906-1991 FAX
1243 S. Tamiami Trail, Sarasota, FL 34239
peter@capodice.com
http://www.capodice.com
CONTACT: Peter Capodice, President; Patti
Opensky, Vice President
TYPE OF BUSINESS: Capodice & Associates has
quickly earned its preeminent reputation in the
executive search industry by its strong commitment to delivering promised levels of client
service and the nurturing of productive client
relationships. An important key to success is our
ability to be flexible and effective in dealing with
the ever-changing priorities and needs of its
clients.
CLEARPATH SOLUTIONS
(800) 497-4609 Ext. 100
(949) 294-4169 (949) 861-8246
(949) 468-0930 FAX
5405 Alton Parkway, A-790, Irvine, CA 92612
talent@clearpathsolutions.com
http://www.clearpathsolutions.com
CONTACT: Helen Lao Baxter, President & Chief
Talent Officer; Bradley D. Baxter, Sr. Partner
TYPE OF BUSINESS: ClearPath Solutions, a
retained executive search firm specializing in the
restaurant, retail, and franchise industries.
THE ELLIOT GROUP
(914) 631-4904
(914) 631-6481 FAX
505 White Plains Road, Suite 228,
Tarrytown, NY 10591
alice@theelliotgroup.com
http://www.theelliotgroup.com
CONTACT: Alice Elliot, CEO; Bernadette Kane,
Senior Vice President
TYPE OF BUSINESS: Executive Search.
SCREENING, INC.
(877) 263-8033 Ext. 3215
(602) 337-3060
(602) 337-3065 FAX
Phoenix, AZ 85020
EXPRESS EMPLOYMENT
PROFESSIONALS
(877) 652-6400
(405) 840-5000
(405) 717-5665 FAX
Marketing
HIREARK
Genova Partners
(801) 331-5000
375 West 200 South, Suite #300,
David@GenovaPartners.com
http://www.HireArk.com
CONTACT: David Leoncavallo, CEO
TYPE OF BUSINESS: HireArk is a unique affordable recruiting solution. 3 recruiters to every
search with a 1 year guarantee. Check out our
website for details on our up and coming Client
Portal.
SOURCEAMERICA
(571) 226-4672
8401 Old Courthouse Road, Vienna, VA 22182
rlinke@nish.org
http://www.nish.org
CONTACT: Rhett Linke, Executive Director
SPENCER STUART
(312) 822-0080
(312) 822-0116 FAX
353 N. Clark, Suite 2500, Chicago, IL 60654
sogrady@spencerstuart.com
http://www.spencerstuart.com
CONTACT: Sheila O’Grady, Consultant; Lisa
Maibach, Consultant
TYPE OF BUSINESS: Executive Search.
FRANCHISING WORLD
115
FINANCIAL SERVICES
FINANCIAL SERVICES
DIRECT CAPITAL FRANCHISE GROUP
(888) 501-6846
(603) 433-9434
(603) 433-9720 FAX
155 Commerce Way, Portsmouth, NH 03801
rhenderson@directcapital.com
http://www.directcapital.com/franchise
CONTACT: Richard Henderson, Vice President,
Franchise
TYPE OF BUSINESS: Skip the bank! Arriving
loaded with increased limits for accessing funds
without a financial review, Direct Capital’s latest
version of their online financing technology
eliminates even more of the financing hurdles for
single and multi-unit franchisees. Instantly
access flexible funds for equipment and
technology upgrades, remodels, and other
projects at: http://www.DCC.LendEdge.com, or
call (888) 501-6846.
116
FINANCIAL SERVICES
ACCESS POINT FINANCIAL
(404) 382-9599
One Ravinia Drive, Floor 9, Atlanta, GA 30346
info@accesspointfinancial.com
http://www.accesspointfinancial.com
CONTACT: Jon Wright, CEO; Heather Duvall,
Executive Vice President
TYPE OF BUSINESS: Access Point Financial
(APF) is a direct full-service lender based in
Atlanta, GA. Coupled with its Rated Servicer, APF
is regarded as the North American Community
Bank for Hotel Franchisors and Developers alike.
The company along with its private equity partner,
Stone Point Capital, is backed by such well known
money-center banks as Wells Fargo and Key Bank.
APF lends to qualified franchisees of major hotel
brands and independent boutique hotels
throughout the United States and Canada.
AMERICAN EXPRESS
(212) 640-2000
200 Vesey Street, 33rd Floor,
New York, NY 10285
shana.r.auerbach@aexp.com
http://www.americanexpress.com
CONTACT: Shana Auerbach, Sr. Manager;
Sumathi Laterza, Director
TYPE OF BUSINESS: Financial/Payments.
APPLEPIE CAPITAL
(800) 720-0241
550 Tenaya Drive, Tiburon, CA 94920
info@applepiecapital.com
http://www.applepiecapital.com
CONTACT: Denise Thomas, CEO
TYPE OF BUSINESS: ApplePie Capital’s
franchise crowdfunding platform brings unprecedented structure and efficiency to franchise capital
raising. We partner with leading franchisors to
help address their growth challenges and provide
franchisees a new way to raise capital from institutional investors and their own personal network.
For investors, ApplePie Capital delivers opportunities to invest in the people and brands they know
and earn competitive investment returns. Learn
more at: http:// www.applepiecapital.com.
AVITUS GROUP
(800) 454-2446
(406) 255-7470
BENETRENDS, INC.
(866) 423-6387
(267) 638-0208 FAX
1180 Welsh Road, #280,
North Wales, PA 19454
eschechterman@benetrends.com
http://www.benetrends.com
CONTACT: Eric Schechterman, Director of
Sales
TYPE OF BUSINESS: Benetrends has been
helping entrepreneurs successfully launch their
BALBOA CAPITAL
(949) 399-6346
(888) 225-2621
(949) 756-2565 FAX
2010 Main Street, Suite 1100, Irvine, CA 92614
patrickgo@balboacapital.com
http://www.balboacapital.com
CONTACT: Patrick Ontal, Vice President Sales
TYPE OF BUSINESS: Established in 1988,
Balboa Capital is one of the largest privately-held
independent equipment finance companies in the
United States delivering access to capital, speed of
processing, dependable funding, industry-leading
technology and innovative marketing tools that
small and medium-sized customers require to fuel
their growth and success. Balboa Capital markets
its products through their small ticket, middle
market, and vendor sales channels.
THE BANCORP BANK - FRANCHISE
LENDING
(312) 416-6801
(301) 791-5797 FAX
30 North LaSalle Street, Chicago, IL 60602
dgallion@thebancorp.com
dreams for over 30 years. As the authority in
franchise funding, we’ve been at the forefront of
401(k)/IRA rollover funding with our
Rainmaker Plan®, which allows entrepreneurs to
use their retirement plan savings to fund a
business tax deferred and penalty-free.
Benetrends also has one of the highest approval
ratings in the industry for SBA Loans. Our other
offerings include commercial and health insurance, and payroll.
BANKERS ONE CAPITAL
(877) BOC-1333
(203) 791-9998 (203) 482-2132
(203) 702-4949 FAX
261 South Main Street, Suite 337,
Newtown, CT 06470
rheard@bankers1capital.com
http://www.bankers1capital.com
CONTACT: Reginald Heard, President & CEO
TYPE OF BUSINESS: Bankers One Capital
provides franchise financing and advisory services
to the franchise, restaurant, hospitality, and
commercial real estate industries. The company
specializes in advisory, comprehensive loan
packaging, and debt placement services to support
both single and multi-unit system operators.
Specialize in the outsourced franchise financing
support and formalized loan programs for established franchise systems.
BILL.COM
(877) 345-2455
(650) 353-3301
(650) 644-0293 FAX
http://www.bill.com
CONTACT: Diane Gallion, Sr. Vice President;
Michael Combs, Vice President, Sales &
Marketing
TYPE OF BUSINESS: We provide complete fleet
management solutions from acquisition through
disposal, including franchise-approved graphics
and required equipment. As one of the only bankowned fleet leasing companies, we offer the most
flexible funding. We’re a leader in SBA lending
including start up, expansion, and business acquisition.
TYPE OF BUSINESS: Bill.com is a cash flow
command and control system that manages
accounts payable and receivable for franchises and
businesses of all sizes. Offering online bill pay,
custom invoicing services, unlimited document
storage, collaboration tools, and mobile access,
Bill.com’s services easily sync to users’
accounting software programs and online bank
accounts to better control company financials.
BANK OF AMERICA
(704) 386-1152
100 North Tryon Street, Charlotte, NC 28202
shane.hughes@bankofamerica.com
CONTACT: Shane Hughes
TYPE OF BUSINESS: Bank of America provides
financial services to individuals and businesses.
FRANCHISING WORLD
117
FINANCIAL SERVICES
BIP OPPORTUNITIES FUND, LP
(678) 533-4075
3575 Piedmont Road, NE, Building 15, Suite 730,
Atlanta, GA 30305
spressly@bipfund.com
http://www.bipfund.com
CONTACT: Scott Pressly, Managing Partner
TYPE OF BUSINESS: Strategic Financial
Services.
(866) 322-6450
BLUEFIN PAYMENT SYSTEMS
(800) 675-6573
(678) 894-2639 (404) 234-0687
(770) 392-8754 FAX
8200 Roberts Drive, Suite 150, Atlanta, GA 30338
Lchastain@bluefin.com
http://www.bluefin.com
Development
CONTACT: Joy Savula, Director of Marketing;
Linda Chastain, VP of Business Development
TYPE OF BUSINESS: Secure technology
payment platform.
BOEFLY, LLC
(212) 561-5959
(212) 799-2310 FAX
New York, NY 10023
contact@BoeFly.com
President
TYPE OF BUSINESS: BoeFly makes it easier to
obtain small business loans
(http://www.boefly.com) by reducing the time,
cost, complexity, inefficiency and frustration
associated with small business lending. Its online
proprietary matching technology connects small
business borrowers with multiple lenders from
among its over 2400 participating banks, based on
the lending profiles provided by the banks and the
information provided in the borrower’s loan
request. To find out more visit
http://www.boefly.com/franchisor.
BUSINESSUS
US Community Lending Holding, LLC
(310) 740-7011
21700 Oxnard Avenue, Suite 900,
nlozano@bizbank.us
http://www.bizbank.us
CIT SMALL BUSINESS LENDING
(800) 713-4984
(973) 422-6004
(800) 328-7420 FAX
1 CIT Drive, Livingston, NJ 07039
SBALoans@cit.com
http://www.smallbizlending.com
CONTACT: Norris Lozano, CEO
CONTACT: Franchise Department
TYPE OF BUSINESS: Non-Bank Lender.
TYPE OF BUSINESS: CIT, the #1 SBA lender in
the nation, can provide up to 85% financing for
the start-up or acquisition or expansion of most
franchise businesses.
CAPITAL ONE
(703) 720-1559
TYPE OF BUSINESS: Small business banking
products including credit cards, loan and lines of
credit, cash management, checking and savings,
and equipment financing.
BOOKKEEPING EXPRESS
ENTERPRISES, LLC
(703) 226-1860
8229 Boone Boulevard, Suite 305,
Vienna, VA 22182
cdeleon@bookkeepingexpress.com
http://www.bookkeepingexpress.com
CAPITALSPRING
(212) 981-0140
(212) 981-0159 FAX
950 3rd Avenue, 24th Floor, New York, NY 10022
learnmore@capitalspring.com
http://www.capitalspring.com
CONTACT: Cesar De Leon, Director, Franchise
Development
CONTACT: Jim Ellis, Managing Director;
Adrienne Misko
TYPE OF BUSINESS: CapitalSpring provides
creative capital to experienced restaurant management teams and operators to support growth,
refinancing, development and other special situations. CapitalSpring typically invests $5M to
$50M in the form of senior debt, mezzanine debt,
passive equity and control equity.
BROOKWOOD ASSOCIATES, LLC
(404) 419-1570 Ext. 14
(404) 307-2189
(404) 564-5101 FAX
15 Piedmont Center, Suite 820, Atlanta, GA 30305
af@brookwoodassociates.com
http://www.brookwoodassociates.com
CONTACT: Amy V. Forrestral, Managing
Director; Jeb Ball, Managing Director
TYPE OF BUSINESS: Boutique Investment Bank.
118
with the BBB.
CITRIN COOPERMAN
(212) 697-1000
(212) 697-1004 FAX
CORNERSTONE BANK
(678) 576-9392
(678) 553-9421
(678) 553-3551 FAX
6344 Roswell Road, Sandy Springs, GA 30328
cbeer@cornerstonebankga.com
http://www.cornerstonebankga.com
CONTACT: Cheryl Beer, SVP/SBA Lender, Sandy
Springs; Charles Yorke, President
TYPE OF BUSINESS: Community Bank specializing in SBA lending for franchisees. Cornerstone
Bank serves all of Georgia, northern Florida,
Alabama, Tennessee, South Carolina and North
Carolina. Financing up to 85% available. Terms up
to ten years for business acquisition or start-up and
up to 25 years for real estate purchase.
FINANCIAL SERVICES
CROWDFRANCHISE
Forever Brands LLC
(847) 897-9479
215 W Ohio Street, Suite 1W, Chicago, IL 60654
info@crowdfranchise.com
http://www.crowdfranchise.com
DIRECTED EQUITY, INC.
(877) 839-8064
(877) 826-0522 FAX
19673 Solar Drive, #201, Parker, CO 80134
info@directedequity.com
http://www.directedequity.com
FRANCHISE FINANCE
(501) 228-4047
(501) 228-0708 FAX
92 Pebble Beach Drive, Little Rock, AR 72212
rick@franchise-finance.com
http://www.franchise-finance.com
CONTACT: Mandy Calara, CEO & Founder
CONTACT: Mark Challis, President; Tom
Andersen, Business Development Manager
CONTACT: Rick Anderson, General Manager;
Chad Anderson, Account Manager
TYPE OF BUSINESS: We have the most comprehensive line of financing products in the industry SBA, conventional, equipment, and self directed
401(k). We assist your franchise candidates and
existing franchisees in determining which
product(s) are right for them. We provide you and
your franchisees a single source of financing
solutions!
TYPE OF BUSINESS: Specialized Lender for the
Franchise Industry since 1988. Conventional,
SBA, and 24 Hour Credit Lines, and financing
start-ups, Additional locations (no outside collateral required) on conventional loans. Includes
equipment, leaseholds, franchise fee, inventory
and land/building. SBA terms are under the old
SBA terms which means: you have no collateral
thats not a reason for a decline. Our Multi Credit
Line Program requires good credit only for $50K$150K.
TYPE OF BUSINESS: The future of franchising is
here. CrowdFranchise, the first crowdfunding
platform specifically for franchisors, is connecting
communities with franchise investors. The website
is full of savvy community investors interested in
owning a piece of a brand in their neighborhood.
Opposed to traditional crowdfunding sites,
CrowdFranchise awards franchises to investors
providing them with active equity. It’s franchising
made easy, for everyone. Get started in becoming
a community owned business today.
DIRECT CAPITAL FRANCHISE GROUP
(888) 501-6846
(603) 433-9434
(603) 433-9720 FAX
155 Commerce Way, Portsmouth, NH 03801
rhenderson@directcapital.com
http://www.directcapital.com/franchise
CONTACT: Richard Henderson, Vice President,
Franchise
TYPE OF BUSINESS: Skip the bank! Arriving
loaded with increased limits for accessing funds
without a financial review, Direct Capital’s latest
version of their online financing technology eliminates even more of the financing hurdles for
single and multi-unit franchisees. Instantly access
flexible funds for equipment and technology
upgrades, remodels, and other projects at:
http://www.DCC.LendEdge.com, or call (888)
501-6846.
DIRECT CONNECT VENTURES, INC.
(805) 449-2411
(805) 823-4511 FAX
468 Pennsfield Place, Suite 203,
Thousand Oaks, CA 91360
IFA@DCV-INC.com
http://www.DCV-INC.com
CONTACT: Naomi Pennino, Executive Director
TYPE OF BUSINESS: Direct Connect Ventures
secures financing solutions for our clients.
Arriving on a platform of financial safety and
growth is always the goal! DCV is the single
source for financing and establishing your
business. With a hand-holding approach, the
necessary financing is secured for startups and for
those expanding their enterprise. The DCV
Executive Level Business Plan is a highly
successful tool. Your business plan is guaranteed
to exceed all underwriting guidelines.
FIDELITY BANK
(888) 513-2860
(678) 779-3976
(678) 623-0389 FAX
Officer
TYPE OF BUSINESS: At Fidelity Bank, we have
a passion for finding financing solutions to fit your
needs. SBA loans are guaranteed by the U.S.
Small Business Administration and offer longer
terms and lower down payments than conventional
loans. We finance up to $10,000,000 for owneroccupied/owner-operated businesses. Loans are
fully amortized, no balloons. SBA Preferred
Lender ranked top 50 nationally and top 10 in
Georgia, we lend in the following states: AL, AR,
FL, GA, KY, LA, MD, MS, NC, SC, TN, TX, VA
& D.C.
(866) 420-4613 Ext. 1103
(407) 822-7282
(480) 247-4860 FAX
2295 S Hiawassee Road, #313, Orlando, FL 32835
FRANCHISE SHERPAS
(303) 865-3220
5445 DTC Parkway, #1050,
Englewood, CO 80111
michael@franchisesherpas.com
http://www.franchisesherpas.com
CONTACT: Michael Haith, Founding Sherpa
TYPE OF BUSINESS: Angel Investors.
FRANCHISE AMERICA FINANCE
Siegel Financial Group
(877) 743-4358
(610) 668-9780
(610) 668-3041 FAX
101 East 8th Avenue, #301,
Conshohocken, PA 19428
Info@franchiseamericafinance.com
http://www.franchiseamericafinance.com
CONTACT: Ron Feldman, Principal; Nate
Greenberg, Principal
TYPE OF BUSINESS: Franchise America
Finance™ is a commercial franchise finance firm
specializing in debt and equity placement. At FAF,
we believe in a collaborative approach and are
building customized financing programs to meet
the needs of the best and brightest in franchising
today and tomorrow. We are committed to being
the best provider of financial solutions in the
nation. We offer a diverse array of innovative
business solutions in an effort to meet the continually evolving needs of our clients.
FRANDATA
(800) 485-9570
(703) 740-4700
(703) 740-4710 FAX
4075 Wilson Boulevard, Suite 410,
Arlington, VA 22203
ewiseman@frandata.com
http://www.frandata.com
CONTACT: Edith Wiseman, President
TYPE OF BUSINESS: For 25 years, FRANdata
has been the industry leader in the strategic
analysis, forecasting and measuring of franchise
performance and operations. We use our wealth of
knowledge to offer Business Intelligence and
Capital Access Services to franchisors, suppliers
and all organizations that touch franchising.
FRANdata is often cited as industry experts by
leading media such as, The New York Times, The
Wall Street Journal and Forbes Magazine; and is a
proud strategic partner with the IFA.
FRANCHISING WORLD
119
FINANCIAL SERVICES
FRANFUND, INC.
(877) FRANFUND
(817) 730-4500
(817) 546-1291 FAX
505 Main Street, Suite 200, Fort Worth, TX 76102
info@franfund.com
http://www.franfund.com
CONTACT: Sherri Seiber, Chief Operating
Officer; Shirley Kefgen, Financial Consultant,
TYPE OF BUSINESS: FranFund is a proven and
trusted leader in the franchise industry in
providing funding solutions for both prospective
and expanding franchisees. We feature a wide
range of capitalization solutions to help entrepreneurs obtain the funding they need including
401(k)/IRA rollover funding, SBA and FranFund
Preferred™ loans, a securities backed line of
credit and more. Our team of professionals is well
equipped to assist entrepreneurs realize their
dreams!
(571) 926-3158
Reston, VA 20191
Development
FUNDING CIRCLE
(415) 813-8245
(855) 385-5356
1 Union Street, Suite 210,
lance@fundingcircle.com
http://www.fundingcircle.com
CONTACT: Nik Milanovic, Marketing & Business
Development; Laura Dresser, Business
Development Manager
TYPE OF BUSINESS: Funding Circle USA is an
online loan marketplace that connects franchisees
looking for up to $500K with investors. One of
America’s greatest challenges is jumpstarting
franchises and small businesses – banks and traditional lenders just aren’t willing to make loans,
demanding high interest rates or long wait times.
Funding Circle solves this problem by providing
fast, affordable loans - with a free online application. Visit our website today to get funded and get
back to running your business.
FUNDING SOLUTIONS, LLC
(877) 207-6444
(734) 207-0800
(734) 207-0815 FAX
199 North Main Street, Suite B1,
Plymouth, MI 48170
rjones@funding-solutions.biz
http://www.funding-solutions.biz
designed to improve company performance and
make finance more productive. For franchisees
and franchisors, we provide a single accounting
system to streamline financial processes and
controls across all units and access to a consolidated, real-time view of your financials and
operations.
CONTACT: Randy Jones, Partner; Jerry Jones,
Managing Member
INTUIT
(800) 449-8934 Ext. 12343
(858) 215-8003
(858) 430-4845 FAX
TYPE OF BUSINESS: Funding Solutions has
specialized in the financing requirements of
franchisees since 1999. The professional staff
possesses over 60 years of expertise in the finance
industry. We work closely with franchisors to gain
an understanding of the concept and apply that
knowledge to better assist franchisees with their
capital needs. We offer a complete line of
financing products to provide tailored solutions for
start-ups, expansions, debt restructuring, remodels,
re-sales, working capital, equipment, and real
estate purchases. Financing options include equipment financing, conventional/SBA loans,
development lines of credit, and various working
capital lines. Project amounts of any size.
GUIDANT FINANCIAL GROUP, INC.
(888) 472-4455
(425) 289-0653 FAX
1120 112th Avenue NE , Suite 410,
Bellevue, WA 98004
info@guidantfinancial.com
http://www.guidantfinancial.com
CONTACT: Jana Chiabai, East Coast Business
Development Manager; Allison Zorich, West
Coast Business Development Manager
TYPE OF BUSINESS: A full suite of franchise
funding services. Guidant’s iFinance 401(k)
rollover service allows you to purchase a franchise
using your retirement funds without incurring tax
penalties. Plus, Guidant can also help you secure:
SBA Loans, unsecured credit, equipment leasing
and leverage line stock loans. With a decade of
service under their belt, Guidant Financial holds
more top honors than any other industry provider.
HSBC BANK
(212) 525-5937
(212) 525-5826 FAX
mark.j.luppi@us.hsbc.com
CONTACT: Mark Luppi, EVP, Business Banking
TYPE OF BUSINESS: Bank.
INTACCT
(877) 437-7765
(408) 878-0900
San Jose, CA 95113
info@intacct.com
TYPE OF BUSINESS: Intacct provides cloudbased best-in-class accounting and financial
management software for small to mid-sized
businesses. In use by more than 7,300 organizations, Intacct’s award-winning software is
120
Manager
TYPE OF BUSINESS: Intuit Inc. (NASDAQ:
INTU) is a leading provider of business and financial management solutions for the franchise
industry. The Intuit franchise program offers
specific products and services designed for the
franchise industry from consolidated financial
reporting, franchise financing, to industry leading
accounting and payroll services. Our experienced
franchise team will help you select the right
products and services for your franchise organization.
INVESTORS MANAGEMENT
CORPORATION
(919) 881-4634
(919) 881-5292
(919) 881-5141 FAX
5151 Glenwood Avenue, Raleigh, NC 27612
rmcgee@investorsmanagement.com
http://www.investorsmanagement.com
CONTACT: Reeves McGee, Managing Director;
Andy Phipps, Vice President
TYPE OF BUSINESS: IMC is an owner and
acquirer of franchisors. IMC partners with companies having enterprise values of approximately
$10-$100 million. IMC is structured as a holding
company with a long-term focus and does not
intend to sell its companies. All IMC companies
are run as stand-alone entities. IMC provides a
stable and supportive ownership environment for
leaders of businesses that are transitioning ownership (e.g. private equity owned businesses, family
owned businesses and founder owned businesses).
(248) 203-0080
(248) 281-0940 FAX
rons@sucpas.com
FINANCIAL SERVICES
LEGACY FRANCHISE GROUP, LLC
(480) 351-7620
(949) 466-3166
5725 N. Scottsdale Road, Scottsdale, AZ 85250
tracy.king@lagacyfranchising.com
http://www.legacyfranchising.com
CONTACT: Tracy King, COO; Phil Mettra, CMO
M&T BANK
(716) 839-6903
One M&T Plaza, Buffalo, NY 14203
smccabe@mtb.com
http://www.mtb.com
CONTACT: Sean McCabe, VP, Director of SBA
Lending
TYPE OF BUSINESS: Banking.
MARSH & MCLENNAN AGENCY
(763) 746-8221
(763) 746-8321 FAX
7225 Northland Drive N, Suite 300,
imholted@rjfagencies.com
http://www.rjfagencies.com
CONTACT: Doug Imholte, Franchise Risk
Management Practice Leader
MERRILL LYNCH/BANK OF AMERICA
(800) 789-6093
(248) 737-6277
32255 Northwestern Highway, #260,
Farmington Hills, MI 48334
steve.blahunka@ml.com
http://www.fa.ml.com/steve.blahunka
CONTACT: Steve Blahunka, Vice President Financial Advisor, CRPC®
TYPE OF BUSINESS: Merrill Lynch Wealth
Management offers franchisor and franchisee
401(k) retirement plans, Nonqualified Deferred
Compensation plans, individual wealth management investment advising, and business financing
programs for new business start-ups and expansions. For information contact Steve Blahunka at
(800) 789-6093 or steve.blahunka@ml.com.
MOUNT PLEASANT CAPITAL, LLC
FRANCHISE LOANS DIRECT
(877) 635-0643
(724) 759-7406 (724) 759-7407
(724) 759-7956 FAX
103 N. Meadows Drive, Suite #215,
Wexford, PA 15090
bob@mountpleasantcapital.com
http://www.mountpleasantcapital.com
CONTACT: Robert N. Rodi, Managing Member;
Marina Rodi, Managing Member
TYPE OF BUSINESS: MPC is becoming
FRANCHISE LOANS DIRECT. Through a nonbank funding platform, we offer financing to
franchisees of qualified systems, in 50 states and
U.S. territories. We manage origination, underwriting, documentation and funding of franchise
loans in the $100K to $5M range, and structure
captive finance programs as well. Bob Rodi,
former President of the National Equipment
PAYCOR
(513) 719-1226
(855) 565-3304
(513) 619-4426 FAX
blake@paycor.com
Channel Development
in the U.S.
Finance Association, is also an experienced expert
witness regarding equipment leases and franchise
loans.
(855) 949-7264
(302) 543-8535
(302) 234-7406 FAX
then implemented and serviced locally throughout
the country. Solutions are tailored to your brand’s
unique operating needs, supporting franchisees and
the growth of your business.
PAYPAL
(408) 967-2853
2211 North First Street, San Jose, CA 95125
sakatz@paypal.com
http://www.paypal.com
CONTACT: Sarah Katz, Senior Marketing
Manager
TYPE OF BUSINESS: Pango Financial is the price
leader for investing your retirement savings tax
deferred and penalty free in your business. Our
DreamSpark plan takes your business from a
dream to reality by allowing you to invest retirement funds, 401(k) or IRA, to capitalize your
selected franchise opportunity. We are the only
service provider with 24/7 online account access at
the lowest cost without compromising value.
Finance your business today with the DreamSpark
plan at http://www.PangoFinancial.com!
PAYCHEX, INC.
(800) 322-7292
(702) 933-6200
911 Panorama Trail South, Rochester, NY 14625
lwalker@paychex.com
http://www.paychex.com/alliances
CONTACT: Loren Walker, Business Development,
National Accounts
TYPE OF BUSINESS: Paychex is a leading
provider of payroll, human resources, and benefits
outsourcing solutions for America’s businesses,
serving more than 560,000 clients nationwide. Our
franchise solutions packages are designed with the
franchisor and franchisee in mind by providing
scalable systems that can be developed nationally,
TYPE OF BUSINESS: PayPal and PayPal Here
provide businesses of all sizes payments and point
of sale solutions that make taking payments and
marketing to customers quick and safe. PayPal
Here allows businesses to take point of sale
functionality on the go with their elegant and
simple PayPal Here credit card reader and App:
http://www.paypal.com/here.
PRIMEPAY
(860) 740-7400
(484) 323-1453
(860) 635-9440 FAX
THE PROFIT EXPERTS
(214) 383-0500
(214) 383-0500 FAX
906 W. MeDermott Drive, Suite 116-126,
Allen, TX 75013
fparrish@profit-experts.com
http://www.profit-experts.com
CONTACT: Fred Parrish, President; Mike Sullivan
TYPE OF BUSINESS: Financial Managment
Services (CFO).
FRANCHISING WORLD
121
FINANCIAL SERVICES
GROUP
(310) 478-4148
(310) 703-1232 FAX
lschwartz@rbz.com
http://www.rbz.com
PROFIT MASTERY
(800) 488-3520
(206) 284-5102
(206) 282-4092 FAX
200 First Avenue West, Suite 301,
Seattle, WA 98109
brs@brs-seattle.com
http://www.profitmastery.net
form industry benchmarks by utilizing our 21
years of expertise. For franchisors we supplement
their efforts by providing a standardized financial
platform with benchmarking and a scalable model
to facilitate growth. For franchisees our expertise
reduces overall costs, prevents revenue leakage
and reduces the administrative burden.
CONTACT: Rod Bristol, VP, Business
Development; Steve LeFever, Chairman
REHMANN
(248) 952-5000
(248) 458-7935
(248) 952-5750 FAX
Troy, MI 48084
PROGRAM INSURANCE GROUP
(979) 485-9990
(979) 485-9991 FAX
1722 Briarcrest Drive, Bryan, TX 77802
doug@pigbcs.com
http://www.pigbcs.com
QUATRRO FPO SOLUTIONS
(866) 622-7011
(866) 622-7111 FAX
6400 Shafer Court, Suite 250, Rosemont, IL 60018
salesFPO@fposolutions.com
http://www.QuatrroFPO.com
CONTACT: Karen Abruzzi, Director of Marketing
TYPE OF BUSINESS: Quatrro FPO provides
accounting services with the necessary financial
insight to help our clients achieve sustained
profitability, expand their business, and outper-
122
CONTACT: Jeremy Holland, West Coast
Originator
TYPE OF BUSINESS: Private Equity Firm.
ROARK CAPITAL GROUP
(404) 591-5200
(404) 591-5201 FAX
Atlanta, GA 30309
jkeenan@roarkcapital.com
http://www.roarkcapital.com
CONTACT: Jeffrey Keenan, President
TYPE OF BUSINESS: Roark Capital Group is an
Atlanta-based private equity firm that acquires
majority stakes in multi-unit, consumer branded,
manufacturing, distribution and service businesses.
The firm specializes in transactions with enterprise
values of $25-$250 million and targets familyowned businesses, orphaned assets (divisions of
larger companies or portfolio companies of private
equity firms) and going-private transactions of
micro-cap public companies.
SDCOOPER COMPANY
(866) 693-7767
(714) 842-1212
(714) 842-1511 FAX
18141 Beach Boulevard, Suite 300,
Huntington Beach, CA 92648
steve@sdcooper.com
http://www.ersop.com
CONTACT: Steve Cooper, President; Karen
Franklin, CPA, Vice President
TYPE OF BUSINESS: Use your retirement funds
to finance your franchise.
CONTACT: Doug Groves, Partner
TYPE OF BUSINESS: Independent insurance
agency specializing in coverage for
franchisors/franchisees. We also provide certificate-tracking services for franchisors to assure
franchisee insurance compliance. Insurance
tracking for franchisors is very important and
should not be left up to chance. Our system
automates this tracking and provides you a
monthly report of locations that are not compliant
per your FDD. Custom built insurance programs
our our specialty. Let us help you with Insurance
Certificate Tracking.
THE RIVERSIDE COMPANY
(415) 348-9560
(415) 348-9561 FAX
455 Market Street, Suite 1520,
jholland@riversidecompany.com
(866) 567-4258
(508) 889-0201
(888) 638-1615 FAX
Mark@rqb.co
the country. Hiring a full-time bookkeeper can add
significant costs to your business. For one low
monthly fee, we provide you a team made up of
CPAs, CFOs, payroll, banking and data entry
SIEGEL FINANCIAL GROUP
(877) 743-4358
(610) 668-9780
(610) 668-3041 FAX
101 East 8th Avenue, #301,
Conshohocken, PA 19428
Info@franchiseamericafinance.com
http://www.franchiseamericafinance.com
CONTACT: Ron Feldman, Principal; Nate
Greenberg, Principal
TYPE OF BUSINESS: Franchise America
Finance™ is a commercial franchise finance firm
specializing in debt and equity placement. At FAF,
we believe in a collaborative approach and are
building customized financing programs to meet
the needs of the best and brightest in franchising
today and tomorrow. We are committed to being
the best provider of financial solutions in the
nation. We offer a diverse array of innovative
business solutions in an effort to meet the continually evolving needs of our clients.
FINANCIAL SERVICES
SOPRA CAPITAL
(800) 277-2739
(801) 503-9230
(801) 296-1974 FAX
422 North 300 West, Suite 220,
brad@soprabrands.com
http://www.sopracapital.com
CONTACT: Brad Barham, President
TYPE OF BUSINESS: Franchise Capital.
ST. CLAIR CPA SOLUTIONS
(856) 482-5600
(856) 665-3618 FAX
28 S. Centre Street, Merchantville, NJ 08109
wstclair@cpasolutions.net
http://www.cpasolutions.net
Bank and its subsidiaries offer customized wealth
management services through TD Wealth, and
insurance products and services through TD
Insurance, Inc. TD Bank is headquartered in
Cherry Hill, N.J., and Portland, Maine. To learn
more, find TD Bank on Facebook at
www.facebook.com/TDMoneyLoungeUS, on
Twitter at www.twitter.com/TDBank_US, or visit
http://www.tdbank.com. TD Bank, America’s Most
Convenient Bank, is a member of TD Bank Group
and a subsidiary of The Toronto-Dominion Bank
of Toronto, Canada, a top 10 financial services
company in North America and one of the few
banks in the world rated Aaa by Moody’s. The
Toronto-Dominion Bank trades on the New York
and Toronto stock exchanges under the ticker
symbol TD. To learn more, visit
http://www.td.com.
CONTACT: Bill St. Clair, Managing Shareholder
TYPE OF BUSINESS: CPA and Financial
Services Firm.
STATE FARM INSURANCE COMPANIES
(866) 317-4667
Franchise & Affinity Market Relations,
One State Farm Plaza, Building SC3,
Bloomington, IL 61710-0001
Preferredproviderprogram@StateFarm.com
http://www.Statefarm.com
CONTACT: Blake Boyer, Franchise & Affinity
Market Relations
SUSQUEHANNA COMMERCIAL
FINANCE, INC.
(800) 786-0004
(800) 786-0023 FAX
2 Country View Road, Suite 300, P.O. Box 1090,
Malvern, PA 19355
brian.colburn@susquehanna.net
http://www.susquehanna.net
CONTACT: Brian Colburn, Franchise Finance
TYPE OF BUSINESS: Commercial Finance.
TCF FRANCHISE FINANCE
(855) 617-9511
11100 Wayzata Boulevard, Suite 801,
Hopkins, MN 55305
franchisefinance@tcfef.com
http://www.tcfef.com/franchise
CONTACT: Bill Johnson, National Sales Manager
TYPE OF BUSINESS: Franchise Finance.
TD BANK
(864) 552-9088
(864) 255-3040 FAX
104 South Main Street, Greenville, SC 29601
http://www.tdbank.com
CONTACT: Jonathan Smith
TYPE OF BUSINESS: America’s Most
Convenient Bank® TD Bank, America’s Most
Convenient Bank, is one of the 10 largest banks in
the U.S., providing more than 7.8 million
customers with a full range of retail, small
business and commercial banking products and
services at more than 1,280 convenient locations
throughout the Northeast, Mid-Atlantic, Metro
D.C., the Carolinas and Florida. In addition, TD
U.S. BANK, NATIONAL ASSOCIATION
(858) 530-9700
(858) 530-9695 FAX
9918 Hibert Street, 3rd Floor,
San Diego, CA 92131
julie.huston@usbank.com
http://www.usbank.com
CONTACT: Julie Huston, President, SBA Division
TYPE OF BUSINESS: Lender.
UPS CAPITAL
(800) 637-0620
35 Glenlake Parkway, NE, Atlanta, GA 30328
http://www.upscapital.com
CONTACT: Richard Combs, Franchise Director
WELLS FARGO SBA LENDING
(612) 316-2402
(866) 494-0898 FAX
625 Marquette Avenue South, 13th Floor,
jeff.roseland@wellsfargo.com
http://www.wellsfargo.com
CONTACT: Jeff Roseland, VP, Regional Sales
Manager; Chris Ledesma, Vice President
TYPE OF BUSINESS: SBA Lending, a division
of Wells Fargo Bank, N.A.
TFG CARD SOLUTIONS
(503) 924-3143
Beaverton, OR 97005
Manager
TRANSFIRST LLC
(914) 760-7401
Hauppauge, NY 11788
jscott@transfirst.com
http://www.transfirst.com/
(847) 623-0456
(847) 623-5600 FAX
Gurnee, IL 60031
insurance program?
WINDHAM BRANNON, PC
(404) 898-2000
(404) 898-2010 FAX
Atlanta, GA 30326
FRANCHISING WORLD
123
FINANCIAL SERVICES
WINMARK BUSINESS SOLUTIONS
(800) 645-7299
(763) 520-8437
605 Highway 169 N, #400,
info@winmarkcorporation.com
http://www.wbsonline.com
CONTACT: Emily Carney, Relationship Manager
WIRTH BUSINESS CREDIT
Winmark Corporation
(800) 269-4075
(800) 269-4073 FAX
605 Highway 169 N, #400,
leasing@wirthbusinesscredit.com
http://www.wirthbusinesscredit.com
CONTACT: Peter First, Director of Sales
ZEEPROBE
(972) 499-7720
(801) 913-5537
(484) 377-1915 FAX
Frisco, TX 75034
psen@zeeprobe.com
124
FRANCHISE BROKERS
FRANCHISE BROKERS
FRANFUND, INC.
(877) FRANFUND
(817) 730-4500
(817) 546-1291 FAX
info@franfund.com
dreams!
FRANCHISING WORLD
125
FRANCHISE BROKERS
BIZNEXTGEN.COM
(949) 566-8701
(949) 873-3656
3334 E. Coast Highway, Suite 338,
Corona del Mar, CA 92625
mike@biznextgen.com
http://www.BizNextGen.com
(877) 839-8064
(877) 826-0522 FAX
CONTACT: Mike Stockwell, Founder/CEO
(615) 472-1647
(866) 246-AUTH
(972) 731-6766
Plano, TX 75024
hq@eAuth.com
THE ENTREPRENEUR’S SOURCE®
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
awatson@zorsource.com
http://www.ZorSource.com
CONTACT: Alexandria Watson
FRANCHISE MARKETING SYSTEMS
(800) 610-0292
(800) 625-8530 FAX
3479 Maritime Glen, Gainesville, GA 30506
tom@franchisemarketingsystems.com
http://www.franchisemarketingsystems.com
CONTACT: Tom DuFore, COO; Chris Conner,
President
TYPE OF BUSINESS: Are you looking to
franchise your business? Do you need more leads
and franchise sales? If so, Franchise Marketing
Systems is your solution. We are the only full
service franchise consulting agency that offers
franchise development, franchise marketing, and
franchise sales support to its clients. With over
ten years of experience in building and developing franchise brands, you want to work with
the experts when considering a franchise expansion program. Call for a FREE consultation (800)
610-0292.
BUSINESS ALLIANCE, INC.
(800) 557-4850
(206) 625-0068
(206) 625-0125 FAX
701 Fifth Avenue, Columbia Tower, #3510,
Seattle, WA 98104
jhodges@businessallianceinc.com
http://www.BusinessAllianceInc.com
CONTACT: Natalie Barnes, President; John
Hodges, Jr., VP Franchise Services
TYPE OF BUSINESS: North America’s premier
franchise brokerage offers established franchises
the ability to be represented by over 250 professionally trained franchise consultants throughout
the U.S. and Canada. Our consultants become your
sales force at no cost to you until we produce
results. If you’re an established franchisor looking
to grow your brand, contact the professionals at
Business Alliance.
CROWDFRANCHISE
Forever Brands LLC
(847) 897-9479
FEHER & FEHER
(818) 907-8636
(818) 905-7559 FAX
15206 Ventura Boulevard, Suite 302,
roberto@feherandfeher.com
http://www.feherandfeher.com
CONTACT: Roberto Litwak, Director,
International Operations
(888) 317-7429
(407) 856-0616 FAX
Orlando, FL 32803
(646) 215-7903
(888) 848-4086 FAX
New York, NY 10023
126
FRANCHISE OPPORTUNITY SPECIALIST
(972) 786-0017
(972) 783-1673 FAX
13140 Coit Road, Suite #211, Dallas, TX 75240
abarr@franchiseopportunityspecialist.com
http://www.franchiseopportunityspecialist.com
CONTACT: Anne Barr, CFE, President; Rochelle
Auld, Marketing
TYPE OF BUSINESS: We work nationally with
numerous Franchisors to expand their brand. We
understand that every franchise has unique needs
when it comes to expansion. Franchisors should
not settle for a one size fits all approach. Franchise
Opportunity Specialist has the knowledge and
experience necessary to develop a customized
sales plan for each Franchisor. Whether you are
looking for a Franchise Director to handle all of
the day-to-day marketing and lead qualifications
for your opportunity or you are simply looking for
a way to generate more qualified leads in target
markets, Franchise Opportunity Specialist may be
the answer. Our unique approach in qualifying
potential franchisees has proven extremely
successful in providing our Franchisor clients with
outstanding profile matches. To contact us, visit
http://www.FranchiseOpportunitySpecialist.com.
FRANCHISE BROKERS
FRANCHISE REAL ESTATE, LLC
Anytime Fitness, Inc.
(651) 438-5012
(651) 438-5099 FAX
12181 Margo Avenue South, #100,
Hastings, MN 55033
brent@freadvisors.com
http://www.franchisesitesonline.com
CONTACT: Brent Godbout, Vice President
FRANCHOICE
Capistar
(877) 396-4238
(952) 345-8400
(952) 942-5793 FAX
7500 Flying Cloud Drive, Suite 600,
Eden Prairie, MN 55344
info@franchoice.com
http://www.FranChoice.com
CONTACT: Linda Bremer Menter, Vice President,
Marketing; Jeff Elgin, Founder, CEO
FRANFINDERS, LLC
(866) 288-9404
(866) 789-8801 FAX
3440 Toringdon Way, Suite 205,
Charlotte, NC 28277
info@franfinders.com
http://www.franfinders.com
CONTACT: Susan Bennett, CEO/Co-Founder
FRANNET, LLC
(800) FRANNET
(502) 753-2380
(502) 762-9074 FAX
ifa@frannet.com
http://www.frannet.com
CONTACT: Todd Bingham, Vice President of
Operations; Jania Bailey, President, COO
TYPE OF BUSINESS: FranNet matches to you
the right franchise at no cost. FranNet consultants
specialize in helping their clients find the right
franchise through their exclusive matchmaking
process. Ethical and experienced consultants coach
clients to achieve their goals safely and affordably.
FranNet also hosts numerous informational
seminars and educational programs that are open
to the public each month throughout the country
and online.
FRANSELECT
(636) 530-6925
(636) 530-6928 FAX
14620 Timerblake Manor Court,
Chesterfield, MO 63017
dmueller@franselect.com
http://www.franselect.com
CONTACT: Dick Mueller, Consultant; Barbara
Marshall, Consultant
FUNDING CIRCLE
(415) 813-8245
(855) 385-5356
1 Union Street, Suite 210, San Francisco, CA 94111
FRANFUND, INC.
(877) FRANFUND
(817) 730-4500
(817) 546-1291 FAX
info@franfund.com
dreams!
Development Manager
GLOBAL FRANCHISE NETWORK
(954) 684-3454
3801 PGA Boulevard, Suite 600,
Palm Beach Gardens, FL 33410
alexandre@globalfranchise.net
http://www.globalfranchise.net
KIEKENAPP & ASSOCIATES, LLC
(866) 696-8521
(480) 664-0851
(775) 822-0164 FAX
26153 N. 104th Place, Scottsdale, AZ 85255
marc@franchisesystembuilders.com
http://www.franchisesystembuilders.com
CONTACT: William Le Sante, Managing Director
& CEO
MASTER FRANCHISE GERMANY
49-228-5349439
49-228-5348440 FAX
Merianstr 43, Bonn 53177 Germany
fje@master-franchise-germany.com
http://www.master-franchise-germany.com
CONTACT: Franz-Josef Ebel, Managing Director
TYPE OF BUSINESS: Master Franchise
Germany® was established by veteran journalist
and senior franchise expert Franz-Josef Ebel to
help US franchisors expand their business to
Europe and European Franchise brands enter
North America. We provide consultancy to ensure
that your system is adapted to the local culture, a
precondition for your success in another country.
In addition we find the right Master Franchisee or
Area Developer for you. We can also help international investors to obtain EB-5 visas.
MATCHPOINT
(416) 644-1040
(647) 724-0711 FAX
107 Woodbine Downs Boulevard, #12, Toronto,
ON M9W 6Y1 Canada
request@matchpointnetwork.com
http://www.matchpointnetwork.com/Step1.asp
CONTACT: Nigel Mayne, President
MCKEECO SERVICES, LLC
(407) 333-3533
(407) 590-6366
(407) 333-3533 FAX
343 Ashford Court, Heathrow, FL 32746
lynette.mckee@mckeecoservices.com
http://www.mckeecoservices.com
CONTACT: Lynette McKee, CFE, CEO &
Managing Partner
CONTACT: Alexandre Botelho, Vice President of
International Development
LE SANTE INTERNATIONAL
(305) 387-5840
(305) 491-4069
(305) 397-1848 FAX
14453 SW 84th Street, Miami, FL 33183-3906
william@lesante.net
http://www.lesante.net
NEWMARK GRUBB KNIGHT FRANK
(312) 698-6700
(312) 612-5450 FAX
Atlanta, GA 30326
Jwatson@ngkf.com
http://www.ngkf.com
CONTACT: Jennifer Watson, Senior Vice
President
CONTACT: Marc Kiekenapp, Senior Partner;
Amanda Bailey
FRANCHISING WORLD
127
FRANCHISE BROKERS
VR BUSINESS BROKERS
(800) 377-8722
(954) 565-1555
(954) 565-6855 FAX
2601 E. Oakland Park Boulevard, Suite 300,
Fort Lauderdale, FL 33306
pking@vrbusinessbrokers.com
http://www.vrbusinessbrokers.com
CONTACT: Peter C. King, CEO; JoAnn
Lombardi, President
TYPE OF BUSINESS: National network of
professional business intermediaries, supplying
resale and franchise referral services.
WORLD FRANCHISE ASSOCIATES
44-2031-453-650
44-8707-598-457 FAX
26 York Street, London W1U 6PZ
United Kingdom
paul@worldfranchiseassociates.com
http://www.worldfranchiseassociates.com
more than 100 franchisors with their selection
needs.
ACTION CARD
(402) 934-3733
ZORSOURCE®
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
http://www.zorsource.com
CONTACT: Alexandria Watson, Strategic
Relationship Partner
FRANCHISE CONSULTANTS
(610) 871-1651 Ext. 101
Naples, FL 34108
ACCORD MANAGEMENT SYSTEMS
(800) 466-0105
(805) 230-2100
(805) 230-2186 FAX
571 Hampshire Road, #235,
bill@accordmanagementsystems.com
http://www.accordmanagementsystems.com
CONTACT: Kim Casten
TYPE OF BUSINESS: If your corporate vision is
less than 20/20 then it is time to consider the
Entrepreneur Operating System. EOS is being
implemented by fast growth companies. It is a
vehicle that promotes traction, vision and health.
Includes models for vision, people, issues, process
and traction. It is a proven and guaranteed to
work. We also offer assessments, tests and surveys
to get the people side of business right. We serve
128
CONTACT: Marcy Wright, Regional Marketing
Director
ALL AROUND FRANCHISE CONSULTANTS
(787) 637-0573
P.O. Box 938, Guaynabo, PR 00970
allaroundconsultants@gmail.com
CONTACT: Ricardo Rivera-Badia, President
TYPE OF BUSINESS: Franchise Consulting.
BIA/KELSEY
(703) 818-2425
15120 Enterprise Court, Chantilly, VA 20151
rducey@biakelsey.com
http://www.biakelsey.com
CONTACT: Paul Cairnie, CEO; Kit Brinkley,
Events Director
BDO USA, LLP
(214) 259-1417
(214) 953-0722 FAX
700 North Pearl Street, #2000, Dallas, TX 75201
mwright@bdo.com
http://www.bdo.com
(847) 897-7470
(224) 415-3145 FAX
Deerfield, IL 60015
AMERICA BUSINESS FRANCHISE
GROUP, LLC
(586) 286-2630
(586) 286-2629 FAX
15985 Canal Road, Clinton Township, MI 48038
info@americanbusinessfranchising.org
http://www.americabusinessfranchise.org
CONTACT: Abdul Aziz Binhouhou, Managing
Member
TYPE OF BUSINESS: Buying, Selling and
Developing Franchises.
BANKERS ONE CAPITAL
(877) BOC-1333
(203) 791-9998 (203) 482-2132
(203) 702-4949 FAX
261 South Main Street, Suite 337,
Newtown, CT 06470
rheard@bankers1capital.com
http://www.bankers1capital.com
CONTACT: Reginald Heard, President & CEO
CONTACT: Rick Ducey, Managing Director;
Steve Passwaiter, VP, Business Development
TYPE OF BUSINESS: BIA/Kelsey helps the
franchise community with its expert analysts and
original program of proprietary research of local
businesses; consumers and advertising spending
forecasts across 12 media channels for 94 business
categories. We specialize in advisory and research
services for local activation by national franchisors
and assisting local franchisees to better understand
local market competitive and dynamics when it
comes to media and marketing strategies.
BIRD & BIRD LLP
44-20-7982-6474
44-20-7905-6234
United Kingdom
Murray, Of Counsel
BITTENCOURT GROUP
55-11-3660-2201
55-11-3660-2201 FAX
Avenida Paulista, 171, 9º Andar,
São Paulo 01311-904 Brazil
lyana@bcef.com.br
Director
TYPE OF BUSINESS: Founded in 1985, Grupo
BITTENCOURT is a business consulting firm that
specializes in: development, strategy, management,
education, communication and expansion of
franchise and business networks. With numerous
clinets from companies of all sizes, Grupo
BITTENCOURT has become a leader in the
franchise industry, with over 30 years of experience.
BIZNEXTGEN.COM
(949) 566-8701
(949) 873-3656
mike@biznextgen.com
(877) 839-8064
(877) 826-0522 FAX
(800) 557-4850
(206) 625-0068
(206) 625-0125 FAX
Seattle, WA 98104
(615) 472-1647
BRANDCHISE
(800) 905-2726 (800) 905-BRANDCHISE
(863) 354-0046
(863) 583-0760 FAX
marc@brandchise.com
CONTACT: Marc Plaisted, CFE,
Founder/President; Amy Plaisted, CFE, Vice
President
TYPE OF BUSINESS: BrandChise is a franchise
consulting firm that offers customized one-on-one
service. We pride ourselves on providing our client
family the most state of the art franchise
consulting services available. BrandChise is a
“Family Strong” firm and provides over 150 years
of direct and successful franchise experience at
every level. Services include: Franchise
Consulting, Expert Witness, Business
Development, Business Operations, Franchise
Manuals, Franchise Start-Up Support, and
Conference Planning.
BROOKSIDE CONSULTING
(603) 726-5511
(603) 726-4820 FAX
41 Brookside Road, Thornton, NH 03223
brksde@roadrunner.com
Business Alliance.
BUXTON
(888) 228-9866
(817) 332-3681
(817) 332-3686 FAX
buxton@buxtonco.com
CONTACT: William Edwards, CEO; Michelle
McClurg, Director of Operations
TYPE OF BUSINESS: Founded in 2001, EGS
works with education, food, retail and service
franchises to realize their full global potential. Top
USA franchisors engage EGS to help them Go
Global because EGS has a track record of taking
US brands into countries with the best ROI;
proven Going Global processes plus trademarked
planning, analysis, research, financial and
marketing tools, US-based executive team with
over 110 years of international franchising experience in 60+ countries and 35 EGS associates on
the ground in 29 countries.
President
CITRIN COOPERMAN
(212) 697-1000
(212) 697-1004 FAX
EKS&H
(303) 740-9400
(303) 740-9009 FAX
7979 E. Tufts Avenue, Suite 400,
Denver, CO 80237
sshoemaker@eksh.com
http://www.eksh.com
CLEARPATH SOLUTIONS
(800) 497-4609 Ext. 100
(949) 294-4169 (949) 861-8246
(949) 468-0930 FAX
CONTACT: Sandy Shoemaker, Partner; Dave
Steiner, Partner
CONTACT: Steve Siegel, Managing Partner
TYPE OF BUSINESS: Brookside Consulting
specializes in: franchise relations, franchise system
expansion, directorships, system due diligence,
expert witness, dispute resolution, operating
support and management.
CROWDFRANCHISE
Forever Brands LLC
(847) 897-9479
EDWARDS GLOBAL SERVICES, INC.
EGS LLC
(949) 224-3896
(949) 375-1896
(949) 266-5913 FAX
19800 MacArthur Boulevard, Suite 300,
Irvine, CA 92612
bedwards@egs-intil.com
http://www.egs-intl.com
(866) 246-AUTH
(972) 731-6766
Plano, TX 75024
hq@eAuth.com
TYPE OF BUSINESS: Franchise Brokers guiding
buyers in “best-fit” franchise selection. Our
Process...uncommon. Our Results...unheard of.
Our Relationships...unending.
FRANCHISING WORLD
129
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
TYPE OF BUSINESS: The Entrepreneur’s
Source® (TES) specializes in connecting motivated
and qualified candidates to some of the nation’s
top franchise companies. With over 200 coaches,
TES is the North America’s premier franchise
coaching network. Through the use of our proven
coaching methods and virtual technology, we
provide you access to candidates that are nine
times more likely to become your next franchisee!
In addition, we offer education and coaching to
improve franchise development results.
FEHER & FEHER
(818) 907-8636
(818) 905-7559 FAX
MARKETING ACADEMY
(561) 650-1315
(561) 703-0321
(561) 650-1309 FAX
Executive Assistant
TYPE OF BUSINESS: Tom shares the final days
of marketing as we know it. His counter-intuitive
Four Walls and Neighborhood Marketing approach
is today’s right revenue building game plan.
FRANCHISE BEACON
(888) 886-6578
(949) 282-7304
2603 Main Street, Suite 1170, Irvine, CA 92614
michael.peterson@franchisebeacon.com
http://www.franchisebeacon.com/
CONTACT: Michael Peterson, President
TYPE OF BUSINESS: Have you ever wondered
how to franchise a business? Well, Franchise
Beacon has the answer. We can help turn your
successful business into a national (even international) franchise! We are the experts in this field,
and we have a staff of franchise executives with a
proven record in the franchise world.
130
(888) 317-7429
(407) 856-0616 FAX
Orlando, FL 32803
FRANCHISE DYNAMICS, LLC
(708) 798-1800
(708) 798-0113 FAX
905 West 175th Street, #2SW,
Homewood, IL 60430
info@franchisedynamics.net
http://www.franchisedynamics.net
CONTACT: Robert Stidham, President
TYPE OF BUSINESS: Full service franchise sales
outsourcing, consulting, and training.
THE FRANCHISE CONSULTING GROUP
(310) 552-2901
(310) 440-2604 FAX
1801 Century Park East, Suite 2400,
ekushell@franchiseconsulting.com
http://www.franchiseconsulting.com
CONTACT: Edward Kushell, President
TYPE OF BUSINESS: Development of franchise
programs, problem solving for existing franchisors
and litigation support and expert witness
consulting services.
FRANCHISE DEVELOPMENT SERVICES
LIMITED
44-1603-620301
44-1603-630174 FAX
Franchise House, 56 Surrey Street, Norwich
NR1 3FD United Kingdom
enquiries@fdsltd.com
http://www.fdsfranchise.com
(646) 215-7903
(888) 848-4086 FAX
New York, NY 10023
TYPE OF BUSINESS: Franchise Market Ventures
specializes in creating business expansion strategies that directly support entrepreneurs in
producing extraordinary results. Additionally,
FMV helps source non-traditional development
opportunities, such as: airports, campuses, hotels
and international sites, for leading restaurant
brands and chefs.
CONTACT: Roy Seaman, Managing Director
TYPE OF BUSINESS: Franchise Development
Services (FDS) is an international business that
has been providing franchise consultancy services
for more than 33 years. As the UK’s longest established franchise consultancy and publishing
company, we provide high quality professional
advice and guidance to both prospective and established franchisors worldwide. We offer a 20%
discount to IFA members on our range of leading
consultancy services, as well as a 20% discount on
InternationalFranchiseDirectory.net.
FRANCHISE DEVELOPMENTS, INC.
(412) 687-8485
(412) 687-8484
The Design Center, 5001 Baum Boulevard,
Suite 660, Pittsburgh, PA 15213
franchise-dev@earthlink.net
http://www.franchise-dev.com
CONTACT: Kenneth R. Franklin, President
TYPE OF BUSINESS: If you are looking to
franchise your business, FDI, a franchise development company, can help you because: 1) We’ve
been there as founders and developers of one of
the top 15 franchise companies in the world; and
2) We have 36 years as franchise consultants with
over 600 clients in varied industries. We can put
our franchise consulting expertise to work for you
by planning, developing and launching an effective franchise program that meets your specific
business needs and mirrors your culture.
(800) 610-0292
(800) 625-8530 FAX
President
610-0292.
FRANCHISE MATCH®
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
http://www.franchisematch.com
(651) 438-5012
(651) 438-5099 FAX
Hastings, MN 55033
features experts in law, financial research, and tax
planning. We apply the most comprehensive and
up-to-date investigative techniques and resources
available. Bruce S. Schaeffer, J.D., LL.M. (in
Taxation), is the author of the Bureau of National
Affairs Tax Management Portfolio on Tax Aspects
of Franchising.
FRANCHISESEARCH.COM®
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
http://www.franchisesearch.com
FRANCHISE OPPORTUNITY SPECIALIST
(972) 786-0017
(972) 783-1673 FAX
13140 Coit Road, Suite #211, Dallas, TX 75240
abarr@franchiseopportunityspecialist.com
http://www.franchiseopportunityspecialist.com
CONTACT: Anne Barr, CFE, President; Rochelle
Auld, Marketing
TYPE OF BUSINESS: We work nationally with
numerous Franchisors to expand their brand. We
understand that every franchise has unique needs
when it comes to expansion. Franchisors should
not settle for a one size fits all approach. Franchise
Opportunity Specialist has the knowledge and
experience necessary to develop a customized
sales plan for each Franchisor. Whether you are
looking for a Franchise Director to handle all of
the day-to-day marketing and lead qualifications
for your opportunity or you are simply looking for
a way to generate more qualified leads in target
markets, Franchise Opportunity Specialist may be
the answer. Our unique approach in qualifying
potential franchisees has proven extremely
successful in providing our Franchisor clients with
outstanding profile matches. To contact us, visit
http://www.FranchiseOpportunitySpecialist.com.
(866) 61-COACH
(860) 567-3099
(720) 293-6864 FAX
TYPE OF BUSINESS: We help franchisors create
enduring brands by helping them recruit top
franchise talent. We specialize in franchise lead
generation, franchise sales process design,
franchise sales training and support for franchise
sales personnel. We also provide outsourced
franchise sales services and departmental leadership for franchisors. We have over 75 years
franchise sales and franchisor executive leadership
experience.
TYPE OF BUSINESS: Franchise Real Estate
works with franchisees of growing brands in site
selection, lease negotiation and market development. From tenant representation to market
maximization and growth strategies, Franchise
Real Estate can be your best resource in one
market, or act as your fully-developed real estate
department, nationwide. Our expert market
analysis is only a start; we reinforce your brand
through the site selection process. Reflecting your
customer’s behavior, the sites we present to your
franchisee will reflect the best in the market. Your
franchisee will appreciate us because we’ve been
franchisees, too – and, we know what it’s like to
sign a personal guarantee. Franchise Real Estate is
an important part of your development team,
providing a complete market profile, ready to
introduce your prospect to your concept in their
town. Moreover, if you need help in franchise
sales, FRE has experienced staff that could be the
engine you need to drive growth in target markets.
FRANCHISE RELATIONSHIPS INSTITUTE
61-7-3510-9000
P.O. Box 8487 Armadale, Victoria 3143 Australia
info@franchiserelationships.com
http://www.franchiserelationships.com
CONTACT: Greg Nathan, Managing Director
FRANCHISE SOLUTIONS
(800) 898-4455
(603) 427-0569
(603) 436-1018 FAX
TYPE OF BUSINESS: FranchiseSearch.com® is
the premier resource for information on the
nation’s top franchise opportunities. We are one of
the Internet’s leading resources for franchise and
business opportunities. Search our database of
leading U.S. franchises to find specific details on
franchise information, business history and investment requirements. Select a category or search our
Franchise Directory by company to view
franchises for sale.
FRANCHISEWELL, LLC
(540) 657-1427
(540) 657-1427 FAX
44 Mine Road, Suite 161, Stafford, VA 22554
ben@franchisewell.com
http://www.franchisewell.com
CONTACT: Dr. Benjamin C. Litalien, CFE,
Founder & Principal; Laura Thompson,
Administrative Director
TYPE OF BUSINESS: Specialized consulting
practice with a focus on the betterment of society.
Expertise working with nonprofit organizations to
engage the franchise model, start-up concept
development, and growth strategies for existing
franchisors. Clients have included: IKEA, SnapOn Tools, Link Staffing, Safeguard Business
Systems, Goodwill and YWCA.
FRANCHOICE
Capistar
(877) 396-4238
(952) 345-8400
(952) 942-5793 FAX
info@franchoice.com
http://www.FranChoice.com
FRANCHISE VALUATIONS LTD
(212) 689-0400
(212) 689-3315 FAX
404 Park Avenue South, 16th Floor,
New York, NY 10016-8404
franvalltd@aol.com
http://www.franchisevaluations.com
CONTACT: Linda Bremer Menter, Vice President,
Marketing; Jeff Elgin, Founder, CEO
CONTACT: Bruce Schaeffer, President, Attorney;
Susan Ogulnick, Vice President, Operations
TYPE OF BUSINESS: The only company specializing in valuations and appraisals, succession
planning, and estate planning exclusively for the
franchise community. Whether you are a current
franchise business owner, a prospective buyer, a
litigator, an estate planner or a lender with
franchised businesses in your portfolio, we stand
ready to advise, analyze and evaluate. Our practice
TYPE OF BUSINESS: FranChoice is the premier
network of franchise consultants offering extensive free consultations and investigation advice to
consumers and pre-screened, high quality referrals
of prospective franchisees to franchisors.
FRANCHISING WORLD
131
process to provide the buyer with the information
they will need to make an informed decision to
invest in the right franchise.
FRANDATA
(800) 485-9570
(703) 740-4700
(703) 740-4710 FAX
Arlington, VA 22203
FRANFINDERS, LLC
(866) 288-9404
(866) 789-8801 FAX
3440 Toringdon Way, Suite 205,
Charlotte, NC 28277
info@franfinders.com
http://www.franfinders.com
FRANFUND, INC.
(877) FRANFUND
(817) 730-4500
(817) 546-1291 FAX
info@franfund.com
dreams!
CONTACT: Susan Bennett, CEO/Co-Founder
TYPE OF BUSINESS: At FranFinders, we help
you achieve your dream of business ownership
through a partnership that helps you find the right
franchise. Throughout your entire franchise search,
from our initial interview call to your grand
opening, we are with you, every step of the way.
By partnering with us, you get our Experience,
Knowledge and access to our proven 10-Step
Franchise-Buying Process that will bring clarity
and direction to your search. Let us help you
achieve your dreams of business ownership.
FRANFORWARD
(866) 310-6504
(410) 740-1906 FAX
Columbia, MD 21046
Development
TYPE OF BUSINESS: At FranForward we have
the experience - a Team that has built and operated
a premier Franchise. We have the tools - marketing
support, customized software solutions, a high
volume Call Center and a state of the art video
production studio, all in house, built, and managed
by us. We have the resources - we have invested
the time and resources that you can leverage in a
strategic partnership with us. You can count on
FranForward’s proven strategies to deliver proven
results.
132
FRANNET, LLC
(800) FRANNET
(502) 753-2380
(502) 762-9074 FAX
ifa@frannet.com
http://www.frannet.com
CONTACT: Todd Bingham, Vice President of
Operations; Jania Bailey, President, COO
TYPE OF BUSINESS: FranNet matches to you
the right franchise at no cost. FranNet consultants
specialize in helping their clients find the right
franchise through their exclusive matchmaking
process. Ethical and experienced consultants coach
clients to achieve their goals safely and affordably.
FranNet also hosts numerous informational
seminars and educational programs that are open
to the public each month throughout the country
and online.
FRANSELECT
(636) 530-6925
(636) 530-6928 FAX
14620 Timerblake Manor Court,
Chesterfield, MO 63017
dmueller@franselect.com
http://www.franselect.com
CONTACT: Dick Mueller, Consultant; Barbara
Marshall, Consultant
TYPE OF BUSINESS: Navigating franchise
buyers through a multi-step franchise evaluation
FRANWISE®
(714) 290-7783
922 Van Ness Court, Costa Mesa, CA 92626
info@franwise.net
http://www.franwise.net
CONTACT: Mary Ann O’Connell, President
TYPE OF BUSINESS: Get your manuals online
and use them as a tool to manage and grow your
business. FranWise® blends three decades of
franchise experience and advice with first-rate,
certified writing skills to bring you manuals and
training that are comprehensive, useable and easy
to understand. Consultative writing with online,
interactive, trackable solutions and certified translations designed to grow, support and protect your
system and your IP. Full consultation services
available, too.
FUNDING CIRCLE
(415) 813-8245
(855) 385-5356
1 Union Street, Suite 210, San Francisco, CA 94111
Development Manager
(954) 684-3454
(800) 305-5257
(702) 898-8818 (702) 580-0663
Henderson, NV 89012
development goals. Through the strategic planning
and successful implementation of intelligent
marketing strategies, we build brands, recruit
GROWTH COACH
The Growth Coach
(888) 292-7992 Ext. 126
(972) 906-9156
245 Park Avenue, 39th Floor,
New York, NY 10167
Solutions
HOLMES LOFSTROM, PC
(562) 596-0116
(562) 596-0416 FAX
3800 Kilroy Airport Way, Suite 250,
l.lofstrom@holmeslofstrom.com
http://www.holmeslofstrom.com
CONTACT: Lori M. Lofstrom, Managing
Shareholder
HORNE LLP
(866) 281-3950
(615) 312-9072 FAX
624 Grassmere Park Drive, Suite 4,
Nashville, TN 37211
michael.sassano@horne-llp.com
http://www.hornefranchise.com
CONTACT: Michael Sassano, Partner; Mike
Roberts, Partner
(888) 232-6878
(858) 724-1024
(858) 724-1043 FAX
San Diego, CA 92130
info@ifxonline.com
IFRANCHISE GROUP
(708) 957-2300
(708) 957-2395 FAX
905 West 175th Street, Second Floor,
Homewood, IL 60430
info@ifranchisegroup.com
http://www.ifranchisegroup.com
CONTACT: Mark Siebert, CEO; Judy Janusz,
Vice President Operations
TYPE OF BUSINESS: iFranchise Group is
comprised of the nation’s top professionals in
strategic planning, franchise marketing and
sales, operations documentation, franchisee
training, and franchise marketing and sales.
Whether you are an experienced franchisor or
looking to expand through franchising for the
first time, we can provide the real-world
guidance and hands-on assistance needed to
reach your full growth potential. Request our
free DVD on “How to Franchise Your
Business.”
INGAGE CONSULTING
(781) 281-9390
(781) 933-3347 FAX
400 Trade Center, #5900,
Woburn, MA 01801-7472
ehackel@ingage.net
http://www.ingage.net
(866) 696-8521
(480) 664-0851
(775) 822-0164 FAX
CONTACT: Evan Hackel, President; Deb Binder,
VP of Marketing
Amanda Bailey
TYPE OF BUSINESS: Ingage Consulting is a
management consulting firm focused on the
unique needs of franchises. As our name suggests,
we engage franchisors and franchisees alike, by
helping you develop partnership cultures that
result in more profits by improving your “engagement quotient.” At Ingage, we believe the more
engaged, the stronger the group.
TYPE OF BUSINESS: Kiekenapp & Associates is
a full service management and sales consulting
company dedicated to building notable franchise
systems. With 200+ years’ experience, our
business is taking America’s next big franchises to
market. From concept feasibility analysis and
packaging through delivering single unit and
master territory franchise sales, Kiekenapp &
Associates gets it done.
INSIGHT TO EXECUTION
(901) 482-7730
(901) 751-3847 FAX
P.O. Box 2251, Cordova, TN 38088
misakson@insighttoexecution.com
http://www.insighttoexecution.com
(248) 203-0080
(248) 281-0940 FAX
rons@sucpas.com
CONTACT: Michael Isakson, Partner
TYPE OF BUSINESS: Consulting Services.
CENTRE
44-1904-561598
TYPE OF BUSINESS: The International
Franchising Centre is one of the UK’s leading
franchise consulting firms advising franchisors
with their international development into and out
of the U.S. We also provide a matching service for
international franchisors and potential master
franchisees.
FRANCHISING WORLD
133
(213) 988-8344
(213) 988-8345 FAX
MANAGEMENT 2000
(800) 847-5763
(520) 818-9988
(520) 818-3277 FAX
m2000@mgmt2000.com
(305) 387-5840
(305) 491-4069
(305) 397-1848 FAX
william@lesante.net
& CEO
TYPE OF BUSINESS: A global services firm
whose specialty is the introduction of U.S.
franchises into international markets. We also
work with non-U.S. concepts in their efforts to
grow in the U.S. market.
(480) 351-7620
(949) 466-3166
TYPE OF BUSINESS: Franchise Development
Services Customized for Your Business Legacy is
different. We offer a variety of consulting and
development packages to cater to the current state
and condition of your business or franchise. If you
are an existing franchisor, you have different
challenges than someone who is considering
starting a franchise, so we have custom programs
to suit your specific needs. Even more important,
we are focused on your success, and will only
recommend paths that suit your needs.
LURIE BESIKOF LAPIDUS &
COMPANY, LLP
(612) 381-8800
(612) 746-6300 FAX
2501 Wayzata Boulevard, Minneapolis, MN 55405
tlifson@lblco.com
http://www.lblco.com
creating customer-centric cultures, improving the
profit and growth of the franchisees, strategicplanning, training programs, expert witness,
conflict resolution with franchisees, field consultants ROI, website development and lead
conversion, technology, and manuals.
MATCHPOINT
(416) 644-1040
(647) 724-0711 FAX
ON M9W 6Y1 Canada
CONTACT: Todd Lifson, CPA, Partner
TYPE OF BUSINESS: MatchPoint Franchise
consulting network was founded with a mission of
matching individual franchise buyers with the
franchise opportunity that is best suited for them.
Our services are provided FREE to the franchise
buyer, helping individuals save both time and
money while finding their ideal business.
M2M STRATEGIES
(678) 835-9080
(678) 792-8705 FAX
33 Buford Village Way, Suite 329,
Buford, GA 30518
info@m2mstrategies.com
http://www.m2mstrategies.com
CONTACT: Randi Anderson, Director of Chaos
Prevention; Mark Montini, Chief Results Officer
MANNING, FULTON & SKINNER, PA
(919) 787-8880
(919) 325-4624 FAX
3605 Glenwood Avenue, Suite 500,
Raleigh, NC 27612
taylor@manningfulton.com
http://www.manningfulton.com
MCKEECO SERVICES, LLC
(407) 333-3533
(407) 590-6366
(407) 333-3533 FAX
343 Ashford Court, Heathrow, FL 32746
lynette.mckee@mckeecoservices.com
http://www.mckeecoservices.com
CONTACT: Lynette McKee, CFE, CEO &
Managing Partner
TYPE OF BUSINESS: A Franchise and
Development Strategic Advisory Firm. McKeeCo
Services will assist you to build or revise your
franchising processes and systems to be a best in
class franchisor. We will also build your recruitment and market plans to allow your brand to
reach its full growth potential.
49-228-5349439
49-228-5348440 FAX
MILLER CANFIELD
(313) 963-6420
(313) 496-8454 FAX
CONTACT: Ritchie W. Taylor, Shareholder;
Sandra Martin Clark, Shareholder
134
RAMA INTERNATIONAL
(703) 388-2898
(703) 935-8356 FAX
Dulles, VA 20166
MSA WORLDWIDE
(860) 523-4257
(770) 794-0746
(860) 523-4530 FAX
94 Mohegan Drive,
West Hartford, CT 06117-1403
mseid@msaworldwide.com
http://www.msaworldwide.com
CONTACT: Michael H. Seid, CFE, Managing
Director; Kay Marie Ainsley, CFE, Managing
Director
TYPE OF BUSINESS: MSA Worldwide is the
leading franchise advisory firm for emerging
and established franchisors in the United States
and internationally. Our clients rely on us to
identify opportunities and to create and implement effective solutions. For emerging
franchisors we design, develop, structure, and
assist our clients in growing and managing their
franchise systems worldwide. Our tactical
services include franchise sales, operations
manuals, training, litigation support and services
to private equity professionals. We wrote the
leading book on franchising, Franchising for
Dummies.
RESTAURANTCAT, INC.
(615) 330-1572
(615) 805-8488 FAX
fredpierson@me.com
TYPE OF BUSINESS: Restaurant/Business
Consulting.
RESULTS THRU STRATEGY
(888) 812-8150
(714) 844-4979 FAX
6420- A1 Rea Road, Suite 378,
Charlotte, NC 28277
fred@resultsthrustrategy.com
http://www.resultsthrustrategy.com
MONECO GROUP
(928) 776-8062
79 N. French Place, Prescott, AZ 86303-6247
rjweiger@cableone.net
CONTACT: Ralph J. Weiger, Chairman
TYPE OF BUSINESS: Over thirty-five years of
executive franchise experience, franchise concepts,
start-ups, operations, marketing and strategic
planning, many Fortune 500 clients; former
Chairman of Midas Muffler; President and V.C. of
Jiffy Lube Companies; Past Chairman of IFA, and
Past Chairman of IFA’s Supplier Forum. IFA Hall
of Fame Award in 2004. Established in 1981.
MYFRANCHISEPATH.COM
FranchiseThis!
(800) 420-0819
(800) 880-6432 FAX
1716 Corporate Landing Parkway,
Virginia Beach, VA 23454
ownafranchise@myfranchisepath.com
http://www.myfranchisepath.com
CONTACT: Barry Asimos, COO; Danilo R. Jose,
Operations Project Manager
TYPE OF BUSINESS: Franchise Consulting.
PEPPER HAMILTON LLP
(215) 981-4193
3000 Two Logan Square, Eighteenth and Arch
Streets, Philadelphia, PA 19103
carrj@pepperlaw.com
http://www.pepperlaw.com
CONTACT: Fred LeFranc, CEO & Founder;
Nesha Pai Singer, VP, Administration
PERKINS COIE LLP
(303) 291-2300
(303) 291-2400 FAX
1900 Sixteenth Street, Suite 1400,
Denver, CO 80202-5255
LMacPhee@perkinscoie.com
http://www.perkinscoie.com
TYPE OF BUSINESS: Consulting.
CONTACT: Leonard MacPhee, Partner; Joyce
Mazero, Partner
TYPE OF BUSINESS: Backed by a full-service
international law firm, we represent franchisors of
all sizes and maturity in various lines of business.
We assist our clients in creating key business
terms aligned with their business values forming
the basis for structuring, selling, and modifying
their franchise systems. We work with our clients
to create an integrated and collaborative process to
coordinate corporate, contract, real estate, litigation, employment and other matters.
(248) 375-7307
(248) 233-8593 FAX
CONTACT: Jeffrey A. Carr
Practice Group
RHINO 7 FRANCHISE DEVELOPMENT
CORPORATION
(919) 589-9999
(919) 303-6191 FAX
431 Keisler Drive, Suite 201, Cary, NC 27518
info@r7fdc.com
http://www.r7fdc.com
CONTACT: Rita Perkins, Office Manager
TYPE OF BUSINESS: Rhino7 is the nation’s
premier provider of franchise services with the
knowledge, experience and honesty to guide you.
Franchisor brand growth (adding franchisees) is
Rhino7’s primary focus. We grow existing
franchisors by selling franchisees, and we help
create new franchisors out of existing businesses.
We do all of this with a level of honesty, integrity,
and an all-in commitment to both you and your
brand that you simply won’t find anywhere else.
(312) 829-4350
(312) 829-4360 FAX
President
FRANCHISING WORLD
135
STONEBRIDGE BUSINESS PARTNERS
(888) 247-9764
(585) 340-5125
(585) 340-5225 FAX
280 Kenneth Drive, Suite 100,
Rochester, NY 14623
info@StoneBridgeBP.com
http://www.StoneBridgeBP.com
GROUP
(310) 478-4148
(310) 703-1232 FAX
lschwartz@rbz.com
http://www.rbz.com
CONTACT: James I. Marasco, CPA, Director,
Corporate Services; James Leisner, Partner
(561) 385-3032
chris@sfgnow.com
BRUCE S. SCHAEFFER
Franchise Valuations Ltd.
(212) 689-0400
(212) 696-9569 FAX
3 Park Avenue, Suite 1501, New York, NY 10016
Bruce.Schaeffer@gmail.com
http://www.FranchiseValuations.com
CONTACT: Bruce S. Schaeffer, Attorney
(254) 265-0275
(254) 761-3301 FAX
Kevin Ayers, Member
SDCOOPER COMPANY
(866) 693-7767
(714) 842-1212
(714) 842-1511 FAX
steve@sdcooper.com
their franchise sales process, lead generation, and
messaging to attract the right leads. In addition,
SDI can become the outsourced franchise sales
department, qualifying and awarding franchises in
a cost and time efficient manner.
SMB FRANCHISE ADVISORS
(267) 767-8130
(215) 345-4922 FAX
124 E Court Street, Doylestown, PA 18901
steve@smbfranchising.com
http://www.smbfranchising.com
CONTACT: Steven Beagelman, President & CEO;
Dawn Abbamondi, Marketing & Business
Development Manager
TYPE OF BUSINESS: The SMB Franchise
Advisors Team works with established brands
seeking new and innovative approaches to
business as well as individuals who are just beginning to franchise their concept. Committed to
delivering exceptional customer service our team
of professionals will help you grow your brand to
the next level.
SOUTHWESTERN CONSULTING
(408) 888-4848
2451 Atrium Way, Nashville, TN 37214
gmichels@southwesternconsulting.com
http://www.southwesternconsulting.com
TYPE OF BUSINESS: FranchiseTeacher.com, is
part of the Synergy Franchise Group Network &
has 30 years’ experience & strong track record
working with franchisors from many industries &
in various stages of growth from around the world.
Areas of Expertise Include: Franchise-ability
Studies, New Concept Development, Next Step
Strategy Planning, Profitability/Cost Analysis,
Operations, Franchise Turnaround, System
Performance Improvement, International
Operations-Support-Expansion, Zor-Zee Coaching,
De-franchising.
(800) 727-0126
(303) 839-1200
(303) 839-0012 FAX
Acquisition
TEAMRENNICK
(760) 774-5311
(760) 447-5947
255 North El Cielo Road, Suite 140-642,
Palm Springs, CA 92262
dick@teamrennick.com
http://www.teamrennick.com
CONTACT: Gary Michels, Co-Founder; Marsha
Lynch, Administrative Assistant
CONTACT: Dick Rennick, CFE, CEO; Monte
Hamilton, COO
SELLS DEVELOPMENT, INC.
(877) 689-5900
(877) 689-5900 FAX
2000 Mallory Lane, #130-399,
Franklin, TN 37067
nsells@sellsdevelopment.com
http://www.sellsdevelopment.com
ST. GREGORY DEVELOPMENT GROUP
(513) 535-7235
(513) 297-9212 FAX
7720 Montgomery Road, Suite 200,
joe@stgdevelopmentgroup.com
http://www.stgdevelopmentgroup.com
CONTACT: Nikki Sells, CFE, CEO; Robert Sells,
CFE, CFO
CONTACT: Joseph Roda, General Counsel & VP,
TYPE OF BUSINESS: With more than 30 years
experience in all aspects of franchising, SDI can
help accelerate the growth of smaller and
emerging franchise companies by helping them
optimize the strategy, structure and capabilities of
TYPE OF BUSINESS: Franchise Sales and
Development Firm.
TYPE OF BUSINESS: TEAM Rennick is a
leading franchise consulting, coaching and
mentoring group, providing a full range of services
including initial franchisor startup, documentation,
process implementation and improvement along
with franchisor consulting. Founded by Dick
Rennick, former Chairman of the International
Franchise Association, TEAM Rennick works with
the “best of the best” in the franchise community,
giving their clients outstanding solutions for the
host of issues which can be set a new, emerging,
or mature franchisor. TEAM Rennick is based on
the principles of: 1) listen first, talk second; 2) our
client’s needs come above ours; 3) telling the
136
FRANCHISE RESEARCH SERVICES
truth, even when it hurts; 4) integrity always. A
more detailed list of services is available by
visiting the Team Rennick home page at
http://www.teamrennick.com.
UPSIDE GROUP FRANCHISE CONSULTING
(888) 445-2882
(480) 626-0788
(480) 626-7420 FAX
11445 E. Via Linda, Suite 2-607,
info@upsidefc.com
http://www.upsidefranchiseconsulting.com
CONTACT: Mario J. Altiery, President
TYPE OF BUSINESS: As a full service consulting
firm, with offices throughout the country, Upside
Group offers services in the arenas of franchise
development/sales, manual creation, marketing
and public relations, web marketing and day-today franchise operations consulting. Upside
Group’s services are all performed in-house by
experts with over 80 years of franchise experience
allowing for the best possible results for our
clients. Our franchise lead management and
screening team will help streamline your lead
generation budget while making sure each
prospect is contacted and screened to ensure you
are spending your time speaking to top quality
prospects. If you are looking for a complete sales
solution, USG will tailor a custom sales development program for you to ensure that you add only
the best new franchisees. Whether you are an
established franchisor or a start-up just beginning,
Upside Group’s franchise consulting systems will
help you get the most from your franchise system.
VICTORY MEDIA, INC.
(412) 269-1663 Ext. 130 or Ext. 131
(412) 269-1646 FAX
429 Mill Street, Corapolis, PA 15108
scott.shaw@militaryfranchising.com
http://www.militaryfranchising.com
CONTACT: Scott Shaw, Veteran Business
Associate; Sean Collins, Veteran Business
Associate
WASCH LAW LLP
(561) 693-3221
(561) 543-6009
(561) 404-1104 FAX
2500 North Military Trail, Suite 465,
jwasch@waschlaw.com
http://www.waschlaw.com
CONTACT: Joseph C. Wasch, Partner
WATERFALL FMS
(855) 5WATERFALL
(866) 244-4278 FAX
Chairman
ZORSOURCE®
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
(800) 987-8705
(410) 347-9442 (410) 347-8700
(410) 234-2312 FAX
dcahn@wtplaw.com
TYPE OF BUSINESS: ZorSource®, a division of
The Entrepreneur’s Source®, provides your brand
award ready candidates for your system. With our
unique coaching methodology and our 200+
Franchise Business Coaches we can help you
expand and grow your brand. With over 30 years
of proven Franchise Coaching success, we can
conduct a Franchise Development study to revamp
your Franchise Award Process, improve conversion ratios and increase your brands results.
44-2031-453-650
44-8707-598-457 FAX
United Kingdom
FRANCHISE RESEARCH
SERVICES
Events Director
WORLD FRANCHISORS
(561) 640-5570
(561) 640-5580 FAX
http://www.worldfranchisors.com
(800) 466-0105
(805) 230-2100
(805) 230-2186 FAX
CONTACT: Kim Casten
CONTACT: Anthony Foley, President
TYPE OF BUSINESS: Enabling franchise organizations to grow their brands in international
markets by providing professional representation.
WSI
(905) 678-7588
(905) 678-7242 FAX
ON L4W 5S9 Canada
rjaciw@wsiworld.com
BIA/KELSEY
(703) 818-2425
Performance
ZEEWISE, INC.
(678) 252-6844
Atlanta, GA 30342
sales@zeewise.com
FRANCHISING WORLD
137
FRANCHISE RESEARCH SERVICES
(800) 557-4850
(206) 625-0068
(206) 625-0125 FAX
Seattle, WA 98104
ENTREPRENEUR.COM
(800) 864-6864
(949) 261-2325
(949) 752-1180 FAX
Irvine, CA 92614-6244
Business Alliance.
CONTACT: Ryan Shea
(203) 405-2146
(203) 264-3516 FAX
900 Main Street South, Building 2, Southbury, CT
06488
EGS LLC
(949) 224-3896
(949) 375-1896
(949) 266-5913 FAX
Irvine, CA 92612
Abistar Group, LLC
(866) 397-6680
(603) 433-2270
(603) 766-6781 FAX
125 Brewery Lane, Suite 5,
Portsmouth, NH 03801
SUCCESS TRAINING™
(203) 405-2159
(203) 264-3516 FAX
Southbury, CT 06488
TYPE OF BUSINESS: Franchise Business
Review is the leading market research firm in the
franchise industry specializing in franchisee satisfaction and performance. It’s our mission to
identify and recognize the very best franchise
opportunities in the marketplace, while also
helping good franchise companies become great.
FBR has worked with over 700 leading franchise
brands, including Snap-On Tools, Sotheby’s
International Realty, FASTSIGNS, and CertaPro
Painters, to name just a few.
TYPE OF BUSINESS: FAST™ provides a
powerful educational platform to improve unit
economics and increase ROI. The Entrepreneur’s
Source®, global leader in business success education and coaching, presents the FAST program
based on more than a quarter century of
predictable franchisee results and professional
franchisor support systems. FAST will empower
you and your franchisee to maximize your model
and apply the proven business systems used by
millions of successful businesses for over 30
years.
FORUM ANALYTICS, LLC
(773) 252-8193
(773) 252-6103 FAX
770 N. Halsted, Suite 503, Chicago, IL 60642
psill@forumanalytics.com
http://www.forumanalytics.com
CONTACT: Paul Sill, Principal; Anne Medsker,
Project Analyst
138
TYPE OF BUSINESS: The Franchise Zone on
Entrepreneur.com is the most comprehensive
franchise resource center on the Internet.
Franchise Zone offers franchise opportunities,
articles and up-to-date industry news.
Entrepreneur Media franchise products also
include: Entrepreneur magazine (the #1 selling
monthly business magazine on the newsstand)
and Entrepreneur’s StartUps Newsstand Guides.
FRANCHISE MATCH®
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
TYPE OF BUSINESS: Franchise Match® is an
exclusive web application that allows people
seriously considering franchise opportunities to
start their discovery process online, at no charge.
The idea is to get people thinking about
franchising as a way for them to meet their Goals,
Needs and Expectations. Franchise Match® is
designed to work with our Possibilities Passport™
Program for people who want to learn about
hundreds of the nation’s best franchise opportunities.
HOTELS
TYPE OF BUSINESS: Access Point Financial
(APF) is a direct full-service lender based in
Atlanta, GA. Coupled with its Rated Servicer, APF
is regarded as the North American Community
Bank for Hotel Franchisors and Developers alike.
The company along with its private equity partner,
Stone Point Capital, is backed by such well known
money-center banks as Wells Fargo and Key Bank.
APF lends to qualified franchisees of major hotel
brands and independent boutique hotels
throughout the United States and Canada.
IFRANCHISE GROUP
(708) 957-2300
(708) 957-2395 FAX
Homewood, IL 60430
Business.”
INTERNATIONAL
(202) 887-7020
blight@alhi.com
http://www.alhi.com
(888) 363-3390
(770) 391-2092
(770) 551-0385 FAX
Atlanta, GA 30350
GbBIS
(888) 434-6277
(570) 724-7355
(570) 724-7394 FAX
Manager
ROIC ANALYTICS, LLC
(208) 954-1332
(888) 604-2521 FAX
Development
TYPE OF BUSINESS: ROIC analytics’ helps
franchise businesses expand more effectively,
grow sales, and maximize Return on Invested
Capital. Product and services include market
research, site selection, and solutions for optimal
territory development and planning.
HOTELS
THE BUENA VISTA PALACE HOTEL
& SPA
Hilton Worldwide
(407) 827-2727
(407) 827-6070 FAX
1900 Buena Vista Drive, Orlando, FL 32830
danderson@luxuryresorts.com
http://www.buenavistapalace.com
FRANDATA
(800) 485-9570
(703) 740-4700
(703) 740-4710 FAX
Arlington, VA 22203
CONTACT: Dana Anderson, National Sales
Manager
TYPE OF BUSINESS: The Buena Vista Palace
Hotel & Spa, an official WALT DISNEY WORLD
RESORT®, offers IFA members access to 1,014
over-sized guest rooms. All rooms and meeting
space provide superior Wi-Fi technology. One of
the nation’s premier convention hotels, the hotel
has 90,000 sq. ft. of function space, including a
23,000 sq. ft. carpeted exhibit hall. Amenities
include: 3 pools, 5 restaurants/lounges a fullservice spa and world class golf. Located across
from Downtown Disney with more than 75
specialty shops/restaurants, guests enjoy complimentary transportation to all Walt Disney World
theme parks.
ACCESS POINT FINANCIAL
(404) 382-9599
One Ravinia Drive, Floor 9, Atlanta, GA 30346
info@accesspointfinancial.com
http://www.accesspointfinancial.com
CONTACT: Jon Wright, CEO; Heather Duvall,
FRANCHISING WORLD
139
HOTELS
AMCHECK PAYROLL
(888) 262-4325
(480) 763-5900
(480) 889-0422 FAX
sales@amcheck.com
(540) 687-9392
Sales
HILTON LUXURY BRANDS
Hilton Worldwide
(480) 699-5349
4801 East LaMirada Way, Phoenix, AZ 85044
claudine.jelier@hilton.com
http://www.hilton.com
TYPE OF BUSINESS: Full-service staffing
company. Looking to work with other franchise
companies. We will develop programs specifically
designed to meet your franchisor/franchisee
staffing needs.
CONTACT: Claudine Jelier, Director of Sales
(800) 466-0105
(805) 230-2100
(805) 230-2186 FAX
TYPE OF BUSINESS: Hospitality.
(312) 698-6700
(312) 612-5450 FAX
Atlanta, GA 30326
Jwatson@ngkf.com
http://www.ngkf.com
CONTACT: Kim Casten
President
AVITUS GROUP
(800) 454-2446
(406) 255-7470
BIZNEXTGEN.COM
(949) 566-8701
(949) 873-3656
mike@biznextgen.com
TYPE OF BUSINESS: Find, Connect, and Select
the Right Candidates ... BizNextGen.com is an
Innovative Franchise Development and Candidate
Matching Platform. BNG streamlines and
improves the process of finding, connecting and
selecting qualified candidates. Serving the buyer,
broker, consultant, and franchisor…
BizNextGen™ is theonly unified platform using
reliable, validated social science, proprietary
matching algorithms and technology to connect
the right candidates with the right franchise opportunity.
(214) 459-8957
(972) 762-8723
(214) 706-6960 FAX
HUMAN RESOURCES
@WORK PERSONNEL SERVICES, INC.
(800) 233-6846 Ext. 229
(865) 609-6911
(865) 573-1171 FAX
3215 John Sevier Highway, Knoxville, TN 37920
mbaumgardner@atworkpersonnel.com
http://www.atworkpersonnel.com
CONTACT: Mike Baumgardner, Business
Development Director; John D. Hall, III, COO
140
(480) 477-8971
joe.francis@adp.com
Strategic Alliances
Affairs Conference.
HUMAN RESOURCES
HIREARK
Genova Partners
(801) 331-5000
375 West 200 South, Suite #300,
David@GenovaPartners.com
http://www.HireArk.com
BENETRENDS, INC.
(866) 423-6387
(267) 638-0208 FAX
Sales
CONTACT: David Leoncavallo, CEO
HIREOLOGY, INC.
(312) 253-7879
(888) 900-4846
Chicago, IL 60654
CAPODICE & ASSOCIATES
(941) 906-1990
(941) 906-1991 FAX
1243 S. Tamiami Trail, Sarasota, FL 34239
peter@capodice.com
http://www.capodice.com
CONTACT: Peter Capodice, President; Patti
Opensky, Vice President
TYPE OF BUSINESS: Capodice & Associates has
quickly earned its preeminent reputation in the
executive search industry by its strong commitment to delivering promised levels of client
service and the nurturing of productive client
relationships. An important key to success is our
ability to be flexible and effective in dealing with
the ever-changing priorities and needs of its
clients.
CLEARPATH SOLUTIONS
(800) 497-4609 Ext. 100
(949) 294-4169 (949) 861-8246
(949) 468-0930 FAX
HKP
(888) 556-0123
(563) 556-0123 (563) 599-2159
(479) 286-1101 FAX
PROTECTION
(954) 514-2274
(954) 514-2123 FAX
INFINITI HR
(866) 552-6360
(623) 455-6234 (480) 588-6545
(623) 505-2393 FAX
FRANCHISING WORLD
141
HUMAN RESOURCES
HYRELL
(877) 695-0194
(570) 207-0198 FAX
Development
TYPE OF BUSINESS: Hyrell offers a simple,
efficient and easy to use cloud-based hiring tool
that is tailored specifically for franchise operations. Our unique tool lets franchisors manage the
available positions and hiring criteria, while the
system helps individual franchisees to automatically attract applicants, evaluate their responses
and process each candidate. Ultimately, this allows
the franchisees to focus on the most qualified
applicants, and make better hiring decisions.
(763) 746-8221
(763) 746-8321 FAX
(888) 622-6460
(727) 563-1500
(727) 563-1501 FAX
MarkL@mbahro.com
TYPE OF BUSINESS: Modern Business
Associates (MBA) is one of the largest privately
held Payroll and HR Outsourcing providers in the
US, specializing in customized HR solutions for
franchise owners and operators. MBA can greatly
reduce the amount of time they must spend in the
following non-revenue producing areas: Human
Resources Support, Payroll and Tax
Administration, Benefits Design and Support,
Workers’ Compensation and Loss Control.
PAYCOR
(513) 719-1226
(855) 565-3304
(513) 619-4426 FAX
blake@paycor.com
Channel Development
PRIMEPAY
(860) 740-7400
(484) 323-1453
(860) 635-9440 FAX
(979) 485-9990
(979) 485-9991 FAX
doug@pigbcs.com
PAYCHEX, INC.
(800) 322-7292
(702) 933-6200
lwalker@paychex.com
National Accounts
142
in the U.S.
PROVEN MATCH
powered by FranNet
(502) 753-2380
(502) 762-9074 FAX
jbailey@frannet.com
SMARTERU.COM
(855) 885-2469
(204) 885-2469
(888) 205-3178 FAX
MB R2J 0B8 Canada
susan@neovation.com
(860) 249-2000
(860) 706-9414
Accounts Manager
(800) 596-4327 Ext. 87
(845) 362-8884 FAX
INSURANCE
SCREENING, INC.
(877) 263-8033 Ext. 3215
(602) 337-3060
(602) 337-3065 FAX
Phoenix, AZ 85020
(480) 477-8971
joe.francis@adp.com
Strategic Alliances
times by various franchise systems as a result of
our superior service and dedication to the franchise
community. We partner with franchisors to provide
comprehensive insurance support including risk
management and education.
AON AFFINITY
(312) 381-5879
200 East Randolph Street, Chicago, IL 60601
mark.nunes@aon.com
http://www.aon.com
CONTACT: Mark Nunes
TYPE OF BUSINESS: Insurance.
INSURANCE
ALLSTATE
(615) 884-6501
555 Marriott Drive, Suite 850,
Nashville, TN 37214
echic@allstate.com
http://www.allstateagent.com
CONTACT: Emily Chicoine, HR-EA Sourcer
Recruitment
TYPE OF BUSINESS: Insurance.
ALTHANS INSURANCE AGENCY
(440) 247-6422
(440) 247-2394 FAX
543 East Washington Street,
Chagrin Falls, OH 44022
sawaller@althans.com
http://www.althansinsurance.com
CONTACT: Stacie A. Waller, President, Franchise
Insurance Divison
TYPE OF BUSINESS: Insurance Agency specializing in national business insurance programs
designed to meet the specific coverage needs of
franchise systems. Products offered include:
business, automobile, workers compensation,
health, benefits and personal insurance, along with
franchisor’s errors and omissions. Our mission is
to add value to franchise systems with broader
coverage and program savings.
Affairs Conference.
BENETRENDS COMMERCIAL
INSURANCE SOLUTIONS
(866) 423-6387
1180 Welsh Road, #280, North Wales, PA 19454
wskene@benetrends.com
DIRECT CONNECT VENTURES, INC.
(805) 449-2411
(805) 823-4511 FAX
468 Pennsfield Place, Suite 203,
Thousand Oaks, CA 91360
IFA@DCV-INC.com
http://www.DCV-INC.com
CONTACT: Naomi Pennino, Executive Director
CONTACT: Bill Skene, Executive Director of
Insurance & Risk Management
TYPE OF BUSINESS: As a full-service agency
representing A-rated insurance carriers nationwide,
Benetrends Commercial Insurance Solutions has
the buying power to bring franchise owners bestin-class service at the best possible price. From
business owner policies, general liability, and
workers’ compensation, to health and life insurance, we can structure a plan that best fits your
needs. Contact us for a free risk evaluation and
rate quote, and put our 30 years of franchise
industry experience to work for you!
DAWSON FRANCHISE INSURANCE
DIVISION
An Assured Partners Company
(800) 860-0090
(440) 333-9000
(440) 356-2126 FAX
1340 Depot Street, Suite 300, Cleveland, OH 44116
skothe@dawsoncompanies.com
http://www.dawsoncompanies.com
CONTACT: Susan Kothe, Franchise Director of
Marketing
TYPE OF BUSINESS: Dawson Franchise
Insurance is an independent insurance broker
specializing in Franchise Business Insurance. We
represent many carriers and serve over 50 franchise
systems. We’ve been voted Vendor of the Year 45
FIRST CHOICE INSURANCE
INTERMEDIARIES, INC.
(609) 714-1265
814 A1A North, Suite 206,
Ponte Vedra Beach, FL 32082
liacovelli@firstchoiceii.com
http://www.firstchoiceii.com
CONTACT: Lou Iacovelli, CEO
TYPE OF BUSINESS: Insurance producers.
GALLAGHER
Arthur J. Gallagher & Co.
(484) 732-8338
(877) 561-0899 FAX
1300 S. Main, Tulsa, OK 74119
Andrew_Lawrie@ajg.com
http://www.franinsurance.com
CONTACT: Andrew Lawrie, Franchise Program
Manager
TYPE OF BUSINESS: As an IFA supplier we are
focused on the betterment of the franchise world.
Our management team has over 40 years of
experience within franchise development and
operations. Gallagher as the 4th largest insurance
broker in the world has the ability to source and
find the best priced policies for your concept’s
specific needs. At Arthur J. Gallagher Risk
Management Services, we want to know what
makes your business unlike anyone else’s.
FRANCHISING WORLD
143
INSURANCE
BENETRENDS, INC.
(866) 423-6387
(267) 638-0208 FAX
Sales
HYLANT
(800) 249-5268 (800) 2-HYLANT
(419) 259-2721
(419) 259-6099 FAX
P.O. Box 1687, 811 Madison Avenue,
Toledo, OH 43603
jeannie.hylant@hylant.com
http://www.hylant.com
CONTACT: Jeannie Y. Hylant, Executive Vice
President; Andria Herr, President, Employee
Benefits
TYPE OF BUSINESS: Hylant Group, with more
than 75 years of experience, is one of the largest
privately held insurance brokers in the nation and
offers expertise in providing insurance solutions to
the franchise industry. Hylant’s Franchise Practice
specializes in Business Insurance, Executive
Protection Products (Franchisor’s Liability),
Consulting Services for the Affordable Care Act,
Group Health Insurance Placement, and Personal
Insurance for Franchisors and Franchisees.
Through a creative and collaborative effort, Hylant
professionals work with you to reduce costs,
reduce risks, and improve efficiencies. Hylant has
14 offices in Ohio, Michigan, Illinois, Indiana,
Tennessee and Florida and serves clients locally,
nationally and internationally.
partners. We provide more than just insurance. We
offer property and casualty insurance, risk
management, sales culture development, and other
services (i.e. benefits, financial services, and HR
management). Franchisor developing coverage’s
tailored by market to provide the best overall
value to both franchisor and franchisees, sold and
serviced by Keystone independent agencies.
THE LDPI FRANCHISE PROGRAM
PointeNorth Insurance Group, LLC
(800) 741-5374
(770) 674-3024
(770) 674-3080 FAX
P.O. Box 724728, Atlanta, GA 31139-1728
vmiller@ldpi.com
http://www.ldpi.com
CONTACT: Mary E. Skeeles, Chief Operating
Officer; Vicky Miller, Manager of The LDPI
Franchise Program
KEYSTONE INSURERS GROUP, INC.
(570) 473-2146
1995 Point Township Drive,
Northumberland, PA 17857
lsimpson@keystoneinsgrp.com
http://www.keystoneinsgrp.com
CONTACT: Lori Simpson, Association and
Franchise Coordinator; Brian Brusoski, President
Keystone Program Group
TYPE OF BUSINESS: The nation’s largest
franchisor of independent insurance agencies with
over 230 locally-owned and operated franchise
144
INFINITI HR
(866) 552-6360
(623) 455-6234 (480) 588-6545
(623) 505-2393 FAX
TYPE OF BUSINESS: The Love, Douglas &
Pope (LDPI) Franchise Program is committed to
customer satisfaction, serving both the franchisor
and franchisee with national solutions for their
insurance and risk management needs. The LDPI
Franchise Program offers programs tailored for
franchise with a wide range of property and
casualty, workers’ compensation, employee
benefits and personal lines products. Have a
problem or don’t know where to start, call The
LDPI Franchise Program today!
LEGALSHIELD
(580) 436-1234
LIPSCOMB & PITTS INSURANCE, LLC
(901) 321-1000
(901) 321-1177 FAX
2670 Union Avenue Ext., Suite 200,
Memphis, TN 38112
stephaniej@lpinsurance.com
http://www.lpinsurance.com
CONTACT: Stephanie Johns, Director - Program
Division; Sam Martin, Senior VP
TYPE OF BUSINESS: Business Risk
Management.
(763) 746-8221
(763) 746-8321 FAX
TYPE OF BUSINESS: Work with a firm that
INTERIOR DESIGN
KNOWS franchising. Marsh & McLennan Agency
specializes in franchise commercial insurance
programs that reduces risk to both franchisors and
franchisees. Our full service franchise platform is
designed specifically for the unique needs of the
franchise system. Our Franchise Practice Group is
run by a former Master Franchiser who understands the daily challenges and opportunities that
franchise entrepreneurs face. Subscribe to our
franchise blog at: http://www.franchising.rjfagencies.com.
(888) 622-6460
(727) 563-1500
(727) 563-1501 FAX
MarkL@mbahro.com
STATE FARM INSURANCE COMPANIES
(866) 317-4667
Franchise & Affinity Market Relations,
One State Farm Plaza, Building SC3,
Bloomington, IL 61710-0001
Preferredproviderprogram@StateFarm.com
http://www.Statefarm.com
Budget Blinds
(866) 279-3253
CONTACT: Blake Boyer, Franchise & Affinity
Market Relations
TYPE OF BUSINESS: Help your franchisees
secure the General Liability, Workers
Compensation, and Financial Services products
they need through State Farm Franchise Services a vendor program with no cost to the franchisor.
State Farm’s corporate Franchise Relations team
works closely with franchisors to develop systemspecific insurance expertise. Tailored products and
services are delivered via State Farm’s 17,000+
exclusive, independent agents located throughout
the U.S. and Canada. For Inquiries about
becoming a State Farm Agent, please visit
http://www.statefarm.com/careers.
PAYCHEX, INC.
(800) 322-7292
(702) 933-6200
lwalker@paychex.com
UNISOURCE PROGRAM
ADMINISTRATORS
(888) 242-3646
(941) 309-7600 FAX
3665 Bee Ridge Road, #214, Sarasota, FL 34233
carol.gonzalez@unisourcepa.com
http://www.UnisourcePA.com
National Accounts
CONTACT: Carol Gonzalez, Manager, Sales and
Marketing; Robert Barcum, CEO
TYPE OF BUSINESS: Workers’ Compensation
Program Administrators.
(979) 485-9990
(979) 485-9991 FAX
doug@pigbcs.com
INTERIOR DESIGN
DECOR&YOU®
(800) 477-3326
(203) 405-2131
(203) 264-5095 FAX
Southbury, CT 06488
Administrator
TYPE OF BUSINESS: Do it yourself decorating
can waste time and leave you with conflicting
colors, unsafe products and an unattractive design
mix. Decor&You®, a full service interior
decorating franchise brings certified professional
decorators to your home or office, and a proven
StylePrint™ Design process that insures you have
a consistently excellent decorating experience. We
take the time to understand your needs and we’ll
build your DecorPlan together, from one color
selection to full room makeovers.
(800) 728-0338
(920) 757-1486 Ext. 145
(920) 757-1492 FAX
info@fcdadson.com
(847) 623-0456
(847) 623-5600 FAX
Gurnee, IL 60031
insurance program?
LOUIS & PARTNERS
(330) 659-3161
(330) 659-3502 FAX
2138 N. Cleveland-Massillon Road,
Akron, OH 44333
bchurchill@louisandpartners.com
http://www.louisandpartners.com
CONTACT: Barbara Churchill, Partner
TYPE OF BUSINESS: We are interior designers,
architects, graphic designers and brand strategists
that believe insightful thinking and skillful design
will lead to helping you create a differentiated and
meaningful brand experience. We use design to
help you create brand separation. And we do it in a
way that will hold your customers’ interest and
makes them care. We design unique brand experiences that bring your vision and brand values to
life.
FRANCHISING WORLD
145
INTERIOR DESIGN
ONE SOURCE RETAIL
(314) 773-7775
(636) 262-4022
(314) 773-8135 FAX
BITTENCOURT GROUP
55-11-3660-2201
55-11-3660-2201 FAX
Avenida Paulista, 171, 9º Andar, São Paulo
01311-904 Brazil
lyana@bcef.com.br
Director
RANDAL RETAIL GROUP
(630) 761-0400
(630) 761-0404 FAX
LIMITED
44-1603-620301
44-1603-630174 FAX
and Marketing
(412) 687-8485
(412) 687-8484
SYMPATECO, INC.
(800) 652-1923
(402) 333-1661
(402) 333-6481 FAX
EGS LLC
(949) 224-3896
(949) 375-1896
(949) 266-5913 FAX
Irvine, CA 92612
TYPE OF BUSINESS: Through the OpenReady™ concept developed by Sympateco the
process of opening new locations for franchises is
more streamlined. Franchisors can avoid costly
investments in infrastructure and redirect those
dollars toward increasing store population. From
interior design through cabinet and fixture
manufacturing, space planning, project management, product engineering, warehousing,
contractor coordination, client services, shipping,
logistics and installation the Open-Ready™
process works.
INTERNATIONAL
DEVELOPMENT
CONSULTANTS
BIRD & BIRD LLP
44-20-7982-6474
44-20-7905-6234
United Kingdom
Murray, Of Counsel
(954) 684-3454
TYPE OF BUSINESS: Focused in giving the best
service in International Development Consulting,
Global Franchise Network has been in business for
almost 30 years assisting American franchises
reach their full potential by expanding internationally. Having successfully assisted more than 50
franchises expand internationally by means of
investor matchmaking, market research projects,
legal and real estate assistance, Global Franchise
Network has added 2 brand new office locations to
its existing Headquarters in Sao Paulo, Brazil, so it
can better assist its North American clients in
Miami and West Palm Beach, Florida. We cannot
wait to assist your local concept become a global
success!
FEHER & FEHER
(818) 907-8636
(818) 905-7559 FAX
TYPE OF BUSINESS: At Feher & Feher our
business is the success of your business. With
over 15 years of experience in franchise
consulting, our name has become a synonym of
service excellence. The knowledge, creativity and
vision of our consultants is not only evident while
analyzing the big picture of your business, but
also while paying a great deal of attention to even
the smallest detail of your organization; thus
providing a completely customized and individualized consulting experience.
GRAY PLANT MOOTY
(612) 632-3000
(202) 295-2200 D.C. Office
(612) 632-4444 FAX
Franchise Practice Group; Robert L. Zisk & Kirk
W. Reilly, Co-Chairs, Franchise Practice Group
146
INTERNATIONAL DEVELOPMENT CONSULTANTS
MILLER CANFIELD
(313) 963-6420
(313) 496-8454 FAX
IFRANCHISE GROUP
(708) 957-2300
(708) 957-2395 FAX
Homewood, IL 60430
HUSCH BLACKWELL LLP
(816) 983-8000
(816) 983-8080 FAX
Partner
RAMA INTERNATIONAL
(703) 388-2898
(703) 935-8356 FAX
Dulles, VA 20166
Business.”
TYPE OF BUSINESS: We specialize in the
Middle East and Indian markets. Our first consultation is free. We have vast experience in
management, marketing, sales, franchising, US
Immigration and International Trade. Our services
include: consulting, compliance monitoring and
inspection, due diligence, franchising, immigration, intellectual property, international
development, management, marketing, representation and research. Our offices are located in:
Lebanon, India, UAE and Virginia, USA.
49-228-5349439
49-228-5348440 FAX
MATCHPOINT
(416) 644-1040
(647) 724-0711 FAX
ON M9W 6Y1 Canada
44-2031-453-650
44-8707-598-457 FAX
United Kingdom
Events Director
TYPE OF BUSINESS: In 2013 World Franchise
Associates secured country and area development
agreements for 19 brands covering 52 markets and
CENTRE
44-1904-561598
(305) 387-5840
(305) 491-4069
(305) 397-1848 FAX
william@lesante.net
& CEO
MSA WORLDWIDE
(860) 523-4257
(770) 794-0746
(860) 523-4530 FAX
94 Mohegan Drive,
West Hartford, CT 06117-1403
Director
Dummies.
FRANCHISING WORLD
147
INTERNATIONAL DEVELOPMENT CONSULTANTS
BISON ADVERTISING, INC.
Capistar Franchise Holdings, Inc.
(800) 641-7291
(952) 345-8480
(952) 345-8490 FAX
inquiries@bison.com
http://www.bison.com
(866) 99-FRANCHISE
(512) 535-0084 FAX
Power, Partner
CONTACT: Rachel Stender, Advertising Sales
Manager
TYPE OF BUSINESS: Bison provides targeted,
quality lead generation for franchisors. Utilizing
innovative advertising tools and industry partnerships, we design effective lead generation
campaigns for growing franchise systems.
BIZBUYSELL.COM
(415) 284-4385
(415) 284-4380
(415) 764-1622 FAX
commitment to 257 locations. WFA enables
franchisors to enter international markets for areadevelopment, multi-unit, master and multi-country
agreements. The World Franchise Centre website
is our prestigious brands portfolio. WFA
Associates have offices in: Chicago, London,
Cologne, Valencia, Moscow, Dubai, Riyadh,
Manama, and Lahore. Check out our Program of
International Forums.
(301) 562-7840
11002 Veirs Mill Road, Suite 700,
Silver Spring, MD 20902
WORLD FRANCHISORS
(561) 640-5570
(561) 640-5580 FAX
http://www.worldfranchisors.com
THE BERNARD GROUP
(952) 934-1900
CONTACT: Anthony Foley, President
INTERNET SITES
(610) 871-1651 Ext. 101
Naples, FL 34108
TYPE OF BUSINESS: 5th Avenue Leads is a
franchise leads and franchise broker leads generation services company whose sole focus is
delivering to your company high-quality, actionable sales opportunities. We’re getting call verified
inquiries from candidates with money interested in
your franchise category - would you like to talk
with them?
CAPTIVATE
(800) 280-8305
(703) 390-9300
Reston, VA 20191
BETHEBOSS (CANADA)
(866) 730-5553
BC V6H 1E3 Canada
BIG HOLLER
MFV Expositions
(888) BIGHOLLER
(201) 226-1130 Ext. 114
148
TYPE OF BUSINESS: BizBuySell is the Internet’s
most active marketplace for businesses and
franchises for sale. Each month BizBuySell
receives over one million visits from individuals
looking for new business opportunities to business
owners looking to sell. BizBuySell has listings for
everything from small businesses to large established franchises for sale. Our Franchise Directory
contains some of the nation’s top franchise names
available anywhere. We provide you the best
opportunity for your business.
TYPE OF BUSINESS: Captivate is a franchise
recruitment platform that helps to guide your
candidate through your franchise awarding
process, from lead acquisition to engagement, to
closing the sale, while increasing conversions 50200% over traditional recruitment sites. Captivate
facilitates a structured lead-handling process,
while delivering measurement and tracking, to
help improve franchise sales effectiveness through
a virtual brochure and a candidate discovery
portal.
INTERNET SITES
FRANCHISE GATOR, LLC
Dominion Enterprises
(678) 748-3000
(678) 748-3022
(678) 336-5520 FAX
599 West Crossville Road, Suite 200,
Roswell, GA 30075
info@franchisegator.com
http://www.franchisegator.com
BRIDGELINE DIGITAL
(800) 603-9936
(781) 404-5425
(781) 376-5033 FAX
lead generation.
CONTACT: Eric Bell, General Manager
(888) 363-3390
(770) 391-2092
(770) 551-0385 FAX
Atlanta, GA 30350
(707) 477-2949
them needing to lift a finger. Empowerkit is free.
This means you and your partners get a basic free
site and our program will only charge for optional
one-on-one assistance/support.
FOUNDRY LOCAL
(404) 822-6050
Atlanta, GA 30328
CORPORATE CLOTHIER
(877) 255-2554
(615) 847-1985
(615) 847-4979 FAX
2955 Sidco Drive, Nashville, TN 37204
kenny@corporateclothier.com
http://www.corporateclothier.com
CONTACT: Kenny Markanich, President
EMAXIMATION, LLC
(800) 900-8321 Ext. 16
(678) 909-4915
(678) 348-7234 FAX
(866) 61-COACH
(860) 567-3099
(720) 293-6864 FAX
FRANCHISE DIRECT
(866) 325-9830
(404) 250-3262
(404) 250-3265 FAX
(866) 245-4445
(810) 689-4579
(519) 672-3263 FAX
FRANCHISES
(510) 859-8452
TYPE OF BUSINESS: Empowerkit is a managed
web marketing program for your partners,
providing engaging websites backed by professional services like updates by phone and
compliant content creation. You’ll be able to drive
more traffic and conversations, to help your
franchisees grow their businesses online, without
ENTREPRENEUR.COM
(800) 864-6864
(949) 261-2325
(949) 752-1180 FAX
Irvine, CA 92614-6244
CONTACT: Ryan Shea
FRANCHISING WORLD
149
INTERNET SITES
FRANCHISE SOLUTIONS
(800) 898-4455
(603) 427-0569
(603) 436-1018 FAX
HIGHER LOGIC
(866) 670-1402 Ext. 143
(202) 360-4402 Ext. 143
Arlington, VA 22209
FRANCHISE.COM
(866) 854-3771
(603) 570-2920
(603) 436-1018 FAX
sales@franchise.com
Coordinator
franchisee network.
FRANCHISEBLAST
(877) 567-5282
(866) 227-5282 FAX
FRANCHISECLIQUE.COM
(877) 252-2340
(800) 878-7071 FAX
TYPE OF BUSINESS: FranchiseClique.com is
your directory of the best franchises and business
opportunities for sale. Search our franchise directory for a comprehensive list of hundreds of
franchises and business opportunities for sale.
Research franchise costs and general franchise
information. Let us help connect you to the top
franchises and business opportunities available.
Our directory represents top franchise opportunities and businesses for sale.
FRANCHISECONNECT.COM
DDR Corp.
(216) 755-5500
(216) 755-1500 FAX
3300 Enterprise Parkway, Beachwood, OH 44122
dperry@ddr.com
http://www.FranchiseConnect.com
dominant shopping centers. Visit
FranchiseConnect.com to find franchise opportunities in your area or contact us to learn how to
promote your franchise opportunities and connect
with local entrepreneurs.
FRANCHISEEXPO.COM
MFV Expositions
(201) 226-1130
(201) 226-1131 FAX
210 Route 4 East, Suite 204, Paramus, NJ 07652
gmarco@mfvexpo.com
http://www.franchiseexpo.com
CONTACT: Gregory Marco, Vice President;
Thomas Portesy, President/CEO
TYPE OF BUSINESS: FranchiseExpo.com is the
definitive year-round lead generation website for
franchise companies, registering tens of thousands
unique entrepreneurial visitors every month.
FranchiseExpo.com is now a global network with
localized sites in thirteen countries, informing
millions about franchise systems and business
opportunities worldwide. FranchiseExpo.com is
produced by MFV Expositions, the leader in
bringing together highly qualified prospects and
the best franchise brands.
FRANCHISEHELP.COM
(888) 491-3726
(770) 420-8780
(404) 745-0176 FAX
175 Varick Street, 4th Floor, New York, NY 10014
company@FranchiseHelp.com
http://www.franchisehelp.com
CONTACT: Kim Lucey, VP, Sales
CONTACT: David Perry, Senior Director of
Marketing Services
TYPE OF BUSINESS: A location-based website
connecting prime retail space for lease, franchise
opportunities and entrepreneurs. An affiliate of
DDR Corp., FranchiseConnect.com provides
entrepreneurs tools to locate site specific franchise
opportunities across a national portfolio of market-
150
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
FRANCHISEWORKS.COM
(877) 824-4411
(215) 672-9048
(215) 672-1878 FAX
TYPE OF BUSINESS: Established in 1999 with
over 24 years of franchising experience,
FranchiseWorks.com is a member of the IFA and
one of the industry’s leading internet based
franchise marketing and lead generation websites.
We provide high quality, cost effective leads by
attracting thousands of targeted prospects daily to
its website.
FRANCHISOR PIPELINE
DLA Piper
(855) 967-7472
(703) 773-5053 FAX
One Fountain Square, 11911 Freedom Drive, Suite
300, Reston, VA 20190
bret@franchisorpipeline.com
http://www.franchisorpipeline.com
CONTACT: Bret Lowell, Founder
TYPE OF BUSINESS: Franchisor Pipeline is the
marketplace for buying and selling franchisors.
INTERNET SITES
FRANTECH
Service Brands International
(734) 822-6688
(734) 822-6888 FAX
3948 Ranchero Drive, Ann Arbor, MI 48108-2775
pgeorge@frantech.com
http://www.frantech.com
CONTACT: Paul George, President
GOOGLE
(650) 253-0000
1600 Amphitheatre Parkway,
Mountain View, CA 94043
jmheler@google.com
http://www.google.com
LOCATION3 MEDIA
(877) LCL-SRCH
(720) 881-8533
(303) 298-1986 FAX
1515 Arapahoe Street, Tower 2, Suite 400, Denver,
CO 80202
hello@location3.com.com
http://www.location3.com
CONTACT: Joshua Allen, Marketing Manager;
Tim Miller, Director of Sales
QIIGO, INC.
(888) 673-1212
(404) 496-6841 (404) 799-0069
(404) 920-2885 FAX
1080 Holcomb Bridge Road, Building 200,
Suite 210, Roswell, GA 30076
sales@qiigo.com
http://www.qiigo.com
CONTACT: Chel Heler, Strategic Partner Manager
TYPE OF BUSINESS: Google Channel Sales
works with select high caliber partners who have a
proven ability to bring Google’s advertising
solutions to franchises and SMBs. We support
these partners by providing the latest insights from
Google to maximize performance. Our partners’
full service management can help maximize your
campaign’s ROI.
LANDMARK INTERACTIVE
(757) 446-2080
150 Granby Street, Norfolk, VA 23510
info@landmarkinteractive.com
http://www.landmarkinteractive.com
CONTACT: Michael Alston, President
LIVINGSOCIAL
(202) 524-8973
1445 New York Avenue, NW,
raj.talwar@livingsocial.com
http://www.livingsocial.com
CONTACT: Raj Talwar, Senior Manager, Strategy
(Restaurants)
TYPE OF BUSINESS: LivingSocial is the online
source for discovering valuable local experiences.
With new and diverse offerings each day, we
inspire our members to discover everything from
family aquarium outings to weekend excursions
to exclusive gourmet dinners and more. We help
great local businesses grow by introducing them
to high-quality new customers, and give
merchants the tools to make our members their
regulars. Based in Washington, DC, we operate in
hundreds of markets across six continents.
LOCALMARK
(706) 298-2721
(706) 298-2738
(512) 280-4497 FAX
brant@localmark.com
CONTACT: Christian Pillat, Product Manager;
Rick Batchelor, CEO
MFV EXPOSITIONS
(201) 226-1130
(201) 226-1131 FAX
in-depth symposia.
REVLOCAL
(800) 456-7470
(740) 263-5188
(740) 201-8049 FAX
mchawk@revlocal.com
SIMPLYENGAGE
(646) 590-1117
62 Pearl Street, 2nd Floor, New York, NY 10004
jim.scott@simplyengage.com
http://www.simplyengage.com
(858) 777-5000
(858) 777-5005
(858) 777-5050 FAX
CONTACT: Jim Scott, President/COO
SUREFIRE SOCIAL
(703) 896-7688
Herndon, VA 20171
NUVEK, LLC
(801) 770-0468
(801) 770-0137
kirk@nuvek.com
Rigby, Sales
TYPE OF BUSINESS: Qiigo has the tools and
technologies to manage mobile, social and internet
marketing for thousands of locations nationwide.
Count on Qiigo for superior lead generation
services, transparent flat rate pricing, comprehensive roll up reporting and brand reputation
management services. Find out why Qiigo is the
choice of franchise owners all across the country.
Contact us today!
TECHDOGS LLC
(855) 968-3647
(727) 415-2047
(404) 442-5641 FAX
Atlanta, GA 30326
FRANCHISING WORLD
151
INTERNET SITES
TYPE OF BUSINESS: “Hands Free” eCommerce
solution offering unlimited custom franchise stores
on an automated platform. We have the expertise
to deliver the entire solution, including; product,
design, training and marketing to you. Increase
Zee’s revenue, profit and rate of success by adding
an SEO friendly online store for each.
TORTAL
(704) 323-8953
(704) 756-2895
info@tortal.net
TOWNTARGET.COM
(561) 666-7194
Director
VICTORY MEDIA, INC.
(412) 269-1663 Ext. 130 or Ext. 131
(412) 269-1646 FAX
Associate
WATERFALL FMS
(855) 5WATERFALL
(866) 244-4278 FAX
Chairman
WEB.COM
(800) 862-8920
YODLE
(877) 276-5104
(646) 770-8929
(212) 868-1989 FAX
info@yodle.com
LIGHTING
DECOR&YOU®
(800) 477-3326
(203) 405-2131
(203) 264-5095 FAX
Southbury, CT 06488
ECOLAB INC.
(800) 35-CLEAN
370 Wabasha Street North, Saint Paul, MN 55102
jack.quinn@ecolab.com
http://www.ecolab.com
CONTACT: Jack Quinn, VP, Global Industry
Relations
TYPE OF BUSINESS: Ecolab is a global leader in
water, hygiene and energy technologies and
services. Every day, we make the world cleaner,
safer and healthier – protecting people and vital
resources. Our work is guided by a shared set of
values that define who we are – and how we make
a difference. Ecolab is committed to assisting
customers worldwide with their unique needs by
providing them with comprehensive, value-added
solutions and professional personal service.
OPTIVA SIGNS
(312) 568-5760
(312) 876-8631 FAX
118 S. Clinton Street, Suite 370, Chicago, IL 60661
NUVEK, LLC
(801) 770-0468
(801) 770-0137
kirk@nuvek.com
Sales
Rigby, Sales
Administrator
MAINTENANCE, CLEANING, &
SANITATION
MANUALS AND LEGAL
COMPLIANCE
(877) 267-7440
(214) 906-8350
TX 75013
tomk@corrigo.com
BRANDCHISE
(800) 905-2726 (800) 905-BRANDCHISE
(863) 354-0046
(863) 583-0760 FAX
marc@brandchise.com
CONTACT: Marc Plaisted, CFE, Founder/
President; Amy Plaisted, CFE, Vice President
COVERALL HEALTH-BASED CLEANING
SYSTEM
(800) 537-3371
(561) 922-2500
(561) 922-2495 FAX
350 SW 12th Avenue, Deerfield Beach, FL 33442
michael.perazzo@coverall.com
http://www.coverall.com
(412) 687-8485
(412) 687-8484
CONTACT: Michael Perazzo, Director of National
Accounts Sales; Michael Gumiela, Regional Vice
President of Sales
TYPE OF BUSINESS: Through a network of
more than 9,000 franchise owners servicing more
than 50,000 customers, the Coverall Health-Based
152
Cleaning System® Program reduces the spread of
illness-causing germs in the workplace creating
cleaner, healthier environments. Coverall’s
National Accounts Program provides services to
multi-location companies with competitive volume
pricing, one contract, a dedicated account
manager, an itemized invoice for all locations and
consistent quality assurance from one vendor.
MARKETING/PUBLIC RELATIONS
FRANWISE®
(714) 290-7783
info@franwise.net
available, too.
PROTECTION
(954) 514-2274
(954) 514-2123 FAX
(888) 445-2882
(480) 626-0788
(480) 626-7420 FAX
info@upsidefc.com
MSA WORLDWIDE
(860) 523-4257
(770) 794-0746
(860) 523-4530 FAX
94 Mohegan Drive, West Hartford,
CT 06117-1403
Director
VISUALOGISTIX
(972) 231-7227
(972) 231-0623 FAX
Dummies.
A CLOSER LOOK INC.
(888) 446-5665
(770) 446-0590 (678) 209-0184
(770) 448-2091 FAX
MARKETING/PUBLIC
RELATIONS
(919) 557-7890
(919) 557-0041 FAX
CONTACT: Graham Chapman, Senior PR
Catalyst; Sue Yannello, Franchise Practice
Director
TYPE OF BUSINESS: 919 Marketing is a full
service public relations and social media firm with
a proven track record of helping franchise companies of all sizes grow their system and maximize
their royalty stream while helping ‘zee’s do more
business. Clients include Blimpie, Golden Corral,
Valpak, Great Clips, Shula’s Steak Houses, Our
Town America, Valvoline and Visiting Angels.
ADGEO, INC.
(888) 947-3100
(314) 336-3202 (314) 336-3200
(314) 336-3222 FAX
cwaustin@adgeo.com
much more.
FRANCHISING WORLD
153
(847) 897-7470
(224) 415-3145 FAX
Deerfield, IL 60015
COCKRELL ENOVATION
(817) 336-0571
218 West Broadway Avenue,
Fort Worth, TX 76104
jk@cockrellenovation.com
http://www.cockrellenovation.com
ASE GROUP, INC.
(913) 339-9333
(913) 339-6511 FAX
ase@ase-group.com
BIZCOM ASSOCIATES
(972) 490-0903
(972) 661-0261 FAX
16301 Quorum Drive, #150A, Addison, TX 75001
scottwhite@bizcompr.com
http://www.bizcompr.com
CONTACT: Scott White, President; Monica Feid,
Vice President
TYPE OF BUSINESS: Award-winning full service
public relations agency that has been helping
franchise companies promote and publicize their
products and services since 1999.
BLUE WATER MEDIA
(202) 861-8000
(202) 861-8005 FAX
6404 Ivy Lane, Greenbelt, MD 20770
cschwab@bluewatermedia.com
http://www.bluewatermedia.com
CONTACT: Curtis Schwab, CEO
TYPE OF BUSINESS: Blue Water Media is an
award-winning information technology, web
design, and interactive marketing agency based in
Washington, DC with offices in New York and San
Francisco.
154
CONTACT: John Cockrell Jr., Owner; Jonathan
Seitz, Sales Manager
TYPE OF BUSINESS: Cockrell Enovation
provides comprehensive solutions for quickservice, fast casual and retail brands, enabling
you to successfully implement marketing and
BLUEWATER
(952) 215-0780
(952) 215-0799 FAX
TYPE OF BUSINESS: We grow brands.
Bluewater is the leading one to one marketing
agency that helps franchises deliver smart, personalized and hyper-local marketing campaigns that
leverage customer data and marketing best
practices. Our powerful multichannel marketing
platform – Fusion combines Mobile, Web, Email,
Print and Data for far-reaching, more effective
marketing. Bluewater delivers franchisee support
and drives the local success of major franchise
brands. See case studies at http://www.bluewaterbrand.com.
CADENCE9
(855) 692-2336
Orange, CA 92867
TYPE OF BUSINESS: Take a significant leap
forward in business growth and franchise sales
with Cadence9’s® franchise-focused social media
and content marketing solutions. C9’s services are
designed to identify opportunities to rapidly and
efficiently expand your online brand presence and
increase inbound leads for the entire system. With
variable levels of strategic planning, technology
implementation and managed content services
available, C9 helps franchisors create actionable
plans with measurable success.
branding efforts. It’s simple - we create a user
friendly online storefront for your individual
locations to order finished goods, store merchandise or customize templates, then we handle the
print, fulfillment and distribution of all items.
Our partnerships not only extend to your
headquarters, but personalized customer service
is also delivered to brand managers and/or
individual franchisees. Our goal is to put the
technology in place to keep your marketing
efforts moving while saving you time and
money.
CALLTRACKINGMETRICS
(855) 965-2255
CAROUSEL30
(703) 260-1180
(703) 783-1112 FAX
Strategy Officer
COMARK DIRECT
(888) 742-0405
(817) 332-7679
(817) 332-8529 FAX
TYPE OF BUSINESS: Comark Direct provides
automated communication and marketing services
with results-driven strategies, solutions and fulfillment. We have a proven track record of helping
corporate franchise organizations increase sales
while working with franchisees to grow their
business through tactical local marketing
campaigns. In addition to marketing strategy, our
offerings include custom portals for ordering
collateral, multichannel communication solutions,
and full-scale production and fulfillment.
DRIVEN LOCAL
(877) 899-8495
(303) 547-8018
(631) 393-6197 FAX
3459 Ringsby Court, #412, Denver, CO 80216
megan@driven.com
http://www.drivenlocal.com
CONTACT: Megan Martell, SVP/Partner National
Brand Sales; Rodney Edenfield, SVP/PartnerNational Brand Sales
CONSTANT CONTACT
(866) 899-3710
(781) 472-8142
(781) 472-8101 FAX
DYNAMIC MEDIA
(800) 684-7050
(586) 978-7317 FAX
38271 Mound Road, Suite 300,
Sterling Heights, MI 48310
info@dm-us.com
http://www.dynamicmedia-us.com
CONTACT: Pete Santangelo, President
(707) 477-2949
DEX MEDIA
(972) 453-7640
Development
TYPE OF BUSINESS: Dex Media helps
franchises build the right social, local, and mobile
presence so they can connect with their customers,
wherever they may be. Let us help you take your
franchise to the next level.
CORPORATE PRESS, INC.
(301) 324-3609
(301) 499-9304 FAX
9700 Philadelphia Court,
Lanham, MD 20706-4405
mimarcian@corporatepress.com
http://www.corporatepress.com
CONTACT: Michael M. Marcian, President
TYPE OF BUSINESS: Corporate Press is an
employee owned company, specializing in
building and hosting eCommerce solutions that
include: direct marketing, direct mail, signage and
branded merchandise. Call us if you are interested
in programs for franchise sales, customer loyalty
or acquisition.
(866) 912-7090
DESIGN THE PLANET
(504) 391-1550
DEXTER SOLUTIONS
(901) 843-4766
3493 Lamar Avenue, Memphis, TN 38118
mzimmerman@dextersolutions.net
http://www.dextersolutions.net
DIRECTMAIL2GO
(954) 956-3422
(954) 972-7984 FAX
DIVVY BY ALEXANDER’S
(800) 574-8666
(801) 224-8666
(801) 852-2258 FAX
245 South 1060 West, Lindon, UT 84042-1606
charliea@alexanders.com
http://www.divvysystems.com
CONTACT: Charlie Alexander, National Sales
Director; Pete Codella, VP Marketing & PR
(254) 772-5909
(254) 751-0900 FAX
CONTACT: Mark Zimmerman, CEO
TYPE OF BUSINESS: Dynamic Media is North
America’s leading provider of SiriusXM Music for
business. Founded nearly 10 years ago in Detroit
and originally providing custom music to
businesses through satellite, now businesses can
purchase technology that plays licensed music in
the store, the music fades down to play message
and then the music comes back on. Dynamic
Media can be reached through their site,
http://www.dynamicmedia-us.com, or toll free
through (800) 684-7050.
TYPE OF BUSINESS: Our successes in 2013-14
include 70+ news stories for a Cabela’s grand
opening, a series of franchise sales videos for
Assisting Hands Home Care, videotaping IFA’s
FranTech sessions, and securing client coverage in
Sport Illustrated, Guideposts, Texas Monthly and
hundreds of national, trade and local media
outlets. We pinpoint the combination of digital and
traditional services so you meet your business
goals: Press releases, copywriting, organic SEO,
live streaming, and social media management.
(513) 699-3300
(513) 699-3310 FAX
TYPE OF BUSINESS: E3 Local serves as a
partner to marketing leadership challenged by
immediate needs across multiple markets.
Specializing in print, broadcast, digital and LSM,
E3 Local delivers highly targeted local marketing
solutions that immediately effect sales, profit, and
productivity with freedom from retainers and
FRANCHISING WORLD
155
(800) 864-6864
(949) 261-2325
(949) 752-1180 FAX
Irvine, CA 92614-6244
CONTACT: Paul Fishback, Associate Publisher
- Franchise
Entrepreneur Media’s franchise products
monthly business magazine on the newsstand),
for franchisors.
contracts tied to term, spend, or exclusivity. Begin
to “Market Better. Today. Contact us to receive a
FREE marketing analysis and recommendations
for a store or region of your choice.
EMAXIMATION, LLC
(800) 900-8321 Ext. 16
(678) 909-4915
(678) 348-7234 FAX
FRANCHISES
(510) 859-8452
ENGAGE121
(888) 607-9101
(203) 846-6364 FAX
20 Glover Avenue, 2nd Floor, Norwalk, CT 06850
(888) 785-0501
Dallas, TX 75234
(302) 635-0045
(973) 304-1761
MARKETING ACADEMY
(561) 650-1315
(561) 703-0321
(561) 650-1309 FAX
Executive Assistant
TYPE OF BUSINESS: Leading provider of local
social media solutions for franchise systems.
HOT!Content, EngagePro and Social Media
Assistant make social marketing easy and costeffective.
156
FISH CONSULTING
(954) 893-9150
(954) 258-1786
(954) 893-9168 FAX
2001 Hollywood Boulevard, Suite 310,
Hollywood, FL 33020
lfisher@fish-consulting.com
http://www.fish-consulting.com
CONTACT: Lorne Fisher, CEO/Managing Partner;
Chad Cohen, Senior Vice President
TYPE OF BUSINESS: Fish Consulting is a
national agency with core strengths that lie in
public relations, marketing and communications
services primarily for franchises in the retail,
hospitality, restaurant, healthcare and technology
industries.
FISHMAN PR
(847) 945-1300
(847) 945-3755 FAX
3400 Dundee Road, Suite 300,
Northbrook, IL 60062
bfish@fishmanpr.com
http://www.fishmanpr.com
CONTACT: Brad Fishman, CEO; Sherri Fishman,
President
TYPE OF BUSINESS: Fishman PR is the premier
national PR agency specializing in franchise media
relations and online content marketing. For over
20 years, their experienced team of media and
online marketing specialists have helped hundreds
of franchise brands drive customer and franchise
leads in creative and strategic ways.
FLOCKTAG LLC
(734) 707-1250
202 E. Huron, Suite 101, Ann Arbor, MI 48104
info@flocktag.com
http://www.flocktag.com
CONTACT: Erik Braun, Director of Business
Development
TYPE OF BUSINESS: Universal loyalty and
mobile marketing solution.
FOUNDRY LOCAL
(404) 822-6050
Atlanta, GA 30328
(888) 727-2863
(801) 618-2780
(801) 436-8662 FAX
Sandy, UT 84070-3654
Coordinator
Madwire Media
(855) 773-8169
504 W Eisenhower Boulevard,
Loveland, CO 80537
360® is the best marketing optimization platform
for growing your franchise. Franchise Marketing
360® is a turnkey, fully managed solution
offering a multi-location management marketing
platform. Our team of certified digital marketing
executives work with you on your campaigns to
drive the highest ROI. Each franchise location
can be optimized individually to meet local
(866) 245-4445
(810) 689-4579
(519) 672-3263 FAX
FRANCHISE DIRECT
(866) 325-9830
(404) 250-3262
(404) 250-3265 FAX
(913) 602-3864
FRANCHISEHELP.COM
(888) 491-3726
(770) 420-8780
(404) 745-0176 FAX
TYPE OF BUSINESS: Franchise Direct, the
world’s leading franchise portal, is the gateway to
effective franchisee recruitment. With website
serving 13 markets across 4 continents, Franchise
Direct can deliver investors across the globe for
companies seeking expansion at home or in new
international markets.
FRANCHISE ELEVATOR
Fishman PR
(847) 945-1300
3400 Dundee Road, Suite 300,
Northbrook, IL 60062
mmisetic@franchiseelevator.com
http://www.franchiseelevator.com
CONTACT: Michael Misetic, Operating Partner
TYPE OF BUSINESS: At Franchise Elevator, our
mainstay is to help emerging franchise brands, no
matter their size, get the big attention they need to
grow their systems.
(678) 748-3000
(678) 748-3022
(678) 336-5520 FAX
Roswell, GA 30075
(800) 343-4717
Marketing
(800) 610-0292
(800) 625-8530 FAX
President
610-0292.
(800) 305-5257
(702) 898-8818 (702) 580-0663
Henderson, NV 89012
development goals. Through the strategic planning
and successful implementation of intelligent
marketing strategies, we build brands, recruit
FRANCHISING WORLD
157
IFBYPHONE, INC.
(312) 724-7113
Specialist
G/O DIGITAL
(602) 444-1796
(602) 444-1705 FAX
200 East Van Buren, 4th Floor,
Phoenix, AZ 85004
martin.mcdonald@gannett.com
http://www.godigitalmarketing.com
CONTACT: Martin McDonald, Director,
National & Franchise Sales
TYPE OF BUSINESS: For Local Businesses,
G/O Digital, a Gannett company, is a one-stop
shop for digital marketing, from search to social
and everything in between. For national brands
and agencies, G/O Digital delivers local digital
activation at national scale powered by
Shoplocal, BLiNQ Media & Key Ring. Find out
more at: http://www.godigitalmarketing.com/.
HIBU
(877) 237-6120
(914) 600-5316
http://www.hibu.com
HARTE HANKS
(800) 456-9748
9601 McAllister Freeway, Suite 610,
San Antonio, TX 78216
contactus@hartehanks.com
http://www.hartehanks.com
CONTACT: Steve Givens, VP, Business
Development; Joe Ewers, Senior Vice President,
TYPE OF BUSINESS: Harte Hanks is one of the
world’s leading, insight-driven multi-channel
marketing organizations, delivering impactful
business results for some of the world’s bestknown brands. Through strategic agencies and
our core marketing services, we develop
integrated solutions that connect brands with
prospects and customers, moving them beyond
awareness to transactions and brand loyalty. Visit
us at: http://www.HarteHanks.com or call (800)
456-9748.
HOT DISH ADVERTISING
(612) 341-3100
(612) 341-0555 FAX
800 Washington Avenue, North, Suite 200,
info@hotdishad.com
http://www.hotdishad.com
IMN
(781) 672-7000
(781) 890-4701 FAX
mborn@imninc.com
E-Communications
INBOUND LEAD SOLUTIONS
(248) 808-9922
4916 Pelham Street, Dearborn Heights, MI 48125
nhudson@inboundleadsolutions.com
http://www.inboundleadsolutions.com
CONTACT: Nicole Hudson, President; Petur
Gislason, Vice President
TYPE OF BUSINESS: Digital Marketing and
Social Media Firm.
INTEGRATED DIGITAL STRATEGIES
(800) 836-9390
(978) 938-4477
198 Tremont Street, Suite 201, Boston, MA 02116
info@iDigitalStrategies.com
http://www.iDigitalStrategies.com
CONTACT: Steve Gilligan, CEO; Joseph Mohay,
Chief Digital Officer
CONTACT: Dawn Kane, President
HENRY WURST, INC.
(816) 842-3113
(816) 842-3210 FAX
(901) 672-7243
(901) 842-9340 FAX
8000 Centerview Parkway, Suite 203,
Cordova, TN 38018
158
result!
with over 30,000 listings. More information at:
http://www.landmarkinteractive.com.
JAPS-OLSON COMPANY
(800) 548-2897
(952) 932-9393 (952) 912-1440
(952) 912-1900 FAX
droth@japsolson.com
clients in more than 35 markets across the United
States. The company was founded and continues
to thrive by providing results and exceptional
service to clients, media and consumers.
THE LAVIDGE COMPANY
(480) 998-2600
(480) 998-5525 FAX
2777 E. Camelback Road, Suite 300,
Phoenix, AZ 85016
dnobs@lavidge.com
http://www.lavidge.com
M2M STRATEGIES
(678) 835-9080
(678) 792-8705 FAX
Buford, GA 30518
CONTACT: Dave Nobs, Managing Director,
(480) 351-7620
(949) 466-3166
LOCAL MARKET LAUNCH
(419) 720-3291
MANALTO INC.
(310) 266-8874
(310) 773-1028
anthony.owen@manalto.com
http://www.manalto.com
(213) 988-8344
(213) 988-8345 FAX
LANDMARK INTERACTIVE
(757) 446-2080
150 Granby Street, Norfolk, VA 23510
info@landmarkinteractive.com
http://www.landmarkinteractive.com
CONTACT: Michael Alston, President
TYPE OF BUSINESS: Landmark Interactive’s
business units operate a number of leading
consumer marketplaces for entrepreneurs interested in franchises and business opportunities. Our
companies supply the leading franchisors with
prospective franchisees. We operate one of the
largest business for sale marketplaces in the world,
TYPE OF BUSINESS: We architect franchise
marketing programs that deliver turnkey, sustainable ROI for franchises. But that’s not all. We
automate those programs and specify their ROI to
a point that even the grumpiest franchisees are
willing to give them try. Ultimately, it’s hard for
them to ignore easy and effective. Bottom line, we
deliver ROI. And that’s why we make franchises
happy.
(615) 346-5551
(615) 523-1375 FAX
CONTACT: Anthony Owen, Founder/CEO;
Megan Owen, Chief Marketing Officer
MARCOMET.COM, INC.
(888) 385-0880
(973) 426-0906 FAX
LOCATION3 MEDIA
(877) LCL-SRCH
(720) 881-8533
(303) 298-1986 FAX
CO 80202
MARKETING IMPACT
(810) 239-5763
TYPE OF BUSINESS: Marketing Impact is a fullservice direct marketing, print and integrated
digital solutions firm with extensive experience in
multiple industries, including franchises. We
deliver relevant, measurable solutions, some of
which include direct mail, email, Cloud-Based
Marketing Centers, event marketing and
microsites.
LOLA RED
(612) 333-1723
(925) 218-5556 FAX
107 Washington Avenue N., Suite 200,
alexis@lolaredpr.com
http://www.lolaredpr.com
CONTACT: Alexis Walsko, CEO
TYPE OF BUSINESS: Lola Red specializes in
consumer activation via public relations,
marketing, advertising and social media. In
addition to national media, franchise and industry
specific media, Lola Red consistently serves its
FRANCHISING WORLD
159
MEDIA DIRECT INC.
(260) 949-9500
260 SW Natura Avenue, 2nd Floor,
Deerfield Beach, FL 33441
mike@digdev.com
http://www.digdev.com
CONTACT: Michael Richmond, President
TYPE OF BUSINESS: DigDev Direct’s current
operations specialize in customer acquisition and
customer retention programs for national brands
through interactive marketing and electronic and
mobile data campaigns. Our array of digital
products and services consists of email marketing,
mobile marketing, email appending, customer
profiling and analytics and mobile application
development.
(312) 467-5550 Ext. 229
(312) 467-4350 FAX
Chicago, IL 60611
MONKEYBREAD
(972) 403-0512
(508) 333-4406
16800 Dallas Parkway, Suite 280,
Dallas, TX 75248
jeanie@monkeybreadco.com
http://www.monkeybreadco.com
CONTACT: Jeanie Hornung, Founder/CEO; Ali
Mirza, Associate Director Social Media
TYPE OF BUSINESS: Social Media Agency.
NATIONAL EVENT MANAGEMENT, INC.
(800) 891-4859
(905) 477-2677 Ext. 228 or Ext. 233
(905) 477-7872 FAX
260 Town Centre Boulevard, Markham,
ON L3R 8H8 Canada
leslie@nationalevent.com
http://www.franchiseshowinfo.com
CONTACT: Fred Cox, Jr., President; Leslie
Lawrence, Director of Sales
NCC MEDIA
(404) 267-3612
(404) 231-5072 FAX
10 Piedmont Center, #500, Atlanta, GA 30305
craig_huber@spotcable.com
http://www.spotcable.com
NETSEARCH DIRECT
(804) 228-4440
(804) 228-4404
(804) 228-4479 FAX
Richmond, VA 23226
NO LIMIT AGENCY
(312) 526-3996
730 N. Franklin, Suite 310, Chicago, IL 60654
nick@nolimitmediaconsulting.com
http://www.discovernolimit.com
QIIGO, INC.
(888) 673-1212
(404) 496-6841 (404) 799-0069
(404) 920-2885 FAX
sales@qiigo.com
CONTACT: Nick Powills, Chief Brand Strategist;
Greg Avdoian, Director of Brand Development
Rick Batchelor, CEO
TYPE OF BUSINESS: No Limit Agency is a
progressive communications firm focused on the
franchise industry. It focuses on using a fine-tuned
blend of traditional media (PR) and social media
to drive result for its clients. No Limit has worked
with both established and emerging franchisors to
strengthen messaging and communications to
better attract a more qualified franchise candidate
and consumer, while providing detailed communications support to both new and existing
franchisees, and in growth markets.
Contact us today!
PLAYA PLATFORM, INC.
(415) 200-8504
(413) 473-6698 FAX
427 Hibiscus Way, San Rafael, CA 94903
greg@pushpointmobile.com
http://www.pushpointmobile.com
CONTACT: Greg McAllister, CEO
TYPE OF BUSINESS: Digital Marketing
Technologies and Services.
PROFESSIONAL ATHLETE FRANCHISE
INITIATIVE (PAFI)
(901) 210-5337
925B Peachtree Street, NE, Suite 770,
Atlanta, GA 30309
mstone@coliseumenterprises.com
http://www.thepafi.org
CONTACT: Michael Stone, CEO; Seth Salzman,
Program Director & Administrator
REACHLOCAL
(888) 515-4119 Ext. 153
(972) 267-2222 Ext. 153
(972) 248-1045 FAX
Marketing Manager
(770) 425-9911
Kennesaw, GA 30144
TYPE OF BUSINESS: Marketing/Consulting.
CONTACT: Craig Huber, Account Manager
TYPE OF BUSINESS: NCC Media is an advertising sales, marketing, and technology company
that harnesses the enormous reach and consumer
power of cable television programming, new interactive technologies, and online products in every
US market.
(734) 327-6630
(734) 213-0200
(734) 327-6636 FAX
160
(800) 764-0439
(816) 448-4556
(816) 448-4599 FAX
jmackey@smg.com
http://www.smg.com
SKOOP! INC.
(800) 246-7053
(631) 940-4052
(631) 978-0480 FAX
info@skoop.com
Evangelist
REVLOCAL
(800) 456-7470
(740) 263-5188
(740) 201-8049 FAX
mchawk@revlocal.com
(818) 336-4800
TYPE OF BUSINESS: Internet marketing and
advertising services.
(312) 829-4350
(312) 829-4360 FAX
President
TYPE OF BUSINESS: Publicity and marketing
placement in all areas of media, traditional, online,
social and beyond placed with overall strategies
designed to build your consumer business and add
franchisees to your system. In store promotions,
web videos and creation and placement of ads are
among our new services. We are the original PR
firm specializing in franchising and our experience
shows in our work, our reputation and our
contacts. High success rate for hundreds of
franchisors and franchisees.
(262) 521-1365
(262) 521-3265 FAX
Marketing
TYPE OF BUSINESS: Marketing, Printing and
Technology Services for Franchisors and
Franchisees. With our On-Demand solution, we
help you serve your franchisees with easy, costeffective management and production of
marketing, business, signage and training
materials. We make it easy for you to successfully
share your consistent brand message across all
channels. You gain cost savings, speed to market
and brand control.
SOCIAL COMPASS, LLC
(214) 254-4729
Dallas, TX 75202
sales@hiplogic.com
CONTACT: William Rodriguez, President & CoFounder
SIM PARTNERS
(847) 440-3494
1601 Sherman Avenue, 3rd Floor,
Evanston, IL 60201
bfritz@simpartners.com
http://www.simpartners.com
CONTACT: Brett Fritz, Director, Business
Development
TYPE OF BUSINESS: SIM Partners technology
empowers major brands to maximize digital
marketing results at a local level. Top home
services providers, hotels, insurance companies
and other consumer brands trust SIM Partners to
keep thousands of locations visible and accessible
in top search engine results, mobile devices, social
networks and other sources of local information. A
technology company at its core, SIM Partners
offers a full suite of holistic solutions.
SIMPLYENGAGE
(646) 590-1117
62 Pearl Street, 2nd Floor, New York, NY 10004
jim.scott@simplyengage.com
http://www.simplyengage.com
CONTACT: Jim Scott, President/COO
TYPE OF BUSINESS: SimplyEngage is a New
York City startup dedicated to empowering multiunit brands (franchises and companies with
multiple store fronts) with the online marketing
tools and data driven knowledge to grow their
business at the local level. One integrated platform
for website, social email and SEO; Simple, Smart,
Local!
SINGLEPLATFORM
Constant Contact
(646) 503-2188
(646) 349-5764 FAX
17 Battery Place South, 11th Floor,
New York, NY 10004
scott@singleplatform.com
http://www.singleplatform.com
TYPE OF BUSINESS: SocialCompass powers
intent-based marketing on Twitter, allowing
companies to reach local consumers at the moment
they express intent to buy a product or service.
Our clients see, on average, an incredible 34%
conversion rate from their campaigns. Reach new
consumers, reply with an offer, and reward them
for sharing your offer with their network.
Combining social listening, marketing automation,
and social incentives, SocialCompass helps you
reach local customers on Twitter.
SPROUTLOUD
(954) 585-7728
(954) 332-4159 FAX
(800) 708-9467 Ext. 102
(973) 978-9204
STONE WARD
(501) 375-3003
(501) 375-8314 FAX
225 East Markham, Suite 450,
Little Rock, AR 72201
dreid@stoneward.com
http://www.stoneward.com
CONTACT: Millie Ward, President; Debra Reid,
Media Director
CONTACT: Scott Britton, Business Development
FRANCHISING WORLD
161
STREAMSEND
EZ Publishing
(877) 814-9416 Ext. 832
SUMMIT GROUP, LLC
(240) 491-5200
(301) 625-0520 FAX
11961 Tech Road, Silver Spring, MD 20904
denis.harper@summitmg.com
http://www.summitmarketing.com
or franchise-wide.
TYPE OF BUSINESS: Design, Print and Direct
Mail Marketing Firm.
CONTACT: Denis Harper, Executive Vice
President; Kara Melende, Account Executive
SUMMIT MARKETING
(913) 888-6222
(913) 495-9822 FAX
10916 Strang Line Road, Lenexa, KS 66215
commercial@summitmarketing.com
CONTACT: Michelle Noyes, Chief Development
Officer
TYPE OF BUSINESS: Marketing Agency.
SUREFIRE SOCIAL
(703) 896-7688
Herndon, VA 20171
TYPE OF BUSINESS: Surefire Social is a digital
marketing services and lead generation company
that uses a unique national-to-local marketing
model combined with a personalized coach to drive
leads and new business to your web and social
presence. Ask about our mobile app called GeoJuice
-- a hyperlocal SEO and Ratings and Review
platform for your web and social presence.
TARADEL, LLC
(804) 364-8444
(888) 241-3023 FAX
wendy@taradel.com
TEAM/MHC FRANCHISE SERVICES
(800) 588-3676
(952) 882-3362 (952) 882-0884
(952) 882-3359 FAX
11900 Portland Avenue South,
Burnsville, MN 55337
kristinad@teammhc.com
http://www.teammhc.com
CONTACT: Kristina Davis, Director of Franchise
Business Development; Dave Hartung, VP Sales
and Marketing
TYPE OF BUSINESS: Whether you are a start-up,
emerging or mature franchise system, Team MHC
Franchise Services has a program that will help
you streamline and manage your marketing
materials. Our on-line portal helps your
franchisees manage and order print, promotional
products, apparel, direct mail and hosts digital
assets in a brand approved shopping cart environment. Our dedicated account management teams
support the daily needs of your franchisees and
make it easy to order the items they use to market.
TECHDOGS LLC
(855) 968-3647
(727) 415-2047
(404) 442-5641 FAX
Atlanta, GA 30326
162
TOPFIRE MEDIA
(708) 249-1090
(708) 957-2300
(708) 957-2395 FAX
905 West 175th Street, Homewood, IL 60430
mjonas@topfiremedia.com
http://www.topfiremedia.com
CONTACT: Matthew Jonas, President
TYPE OF BUSINESS: TopFire Media is dedicated
to driving marketing success for our clients. With
a solid understanding of digital marketing strategies and our persistent dedication to objectives, we
are committed to meeting the needs of our clients
with agile expertise and excellence in integrated
digital marketing. Our clients will benefit from our
team’s decades of shared experience in the digital,
PR, SEO, social media, lead generation, web
design, PPC advertising and creative branding
environments.
TOWNTARGET.COM
(561) 666-7194
Director
TYPE OF BUSINESS: TownTarget.com is a local
marketing directory that has the unique ability to
maximize the exposure for a local businesses entire
web presence while simultaneously increasing
revenues and market share. TownTarget.com
currently works with several top 500 franchisors
and franchisees such as: Subway, Kumon, United
Franchise Group, Dunkin Donuts, Orange Theory
Fitness, Sterling Optical, The Maids, CarStar, Zippy
Shell, Granite Transformations and dozens of
others. Contact us to get more details!
(888) 445-2882
(480) 626-0788
(480) 626-7420 FAX
info@upsidefc.com
VENDE SOCIAL
(972) 816-8548
Account Manager
TYPE OF BUSINESS: An industry leading social
media marketing agency, Vende Social provides
MULTIMEDIA DESIGN
strategic development, brand level and franchisee
level social media execution, content development,
and training. Since our beginning, our mission has
been to Connect Customers to Our Clients.
Specifically, we help solve the complex challenges
franchises face with implementing successful
internet media campaigns.
WARBLER DIGITAL INC.
Moball
(312) 924-1056
20 N. Upper Walker Drive, Chicago, IL 60606
richard.counsell@warblerdigital.com
http://www.moball.tv
CONTACT: Richard Counsell, CEO; Jim Snow,
President
TYPE OF BUSINESS: Mobile Marketing
Solutions for the Franchise Industry. The Moball
platform delivers increased revenues, improved
customer engagement and the lowest cost advertising available today.
WEB.COM
(800) 862-8920
corporate website, and mobile devices including
in-car and portable GPS devices we be able to find
you with Business Locator (store locator), Mobile
Locator (mobile Web/WAP, SMS mobile
marketing campaigns, and IVR) and Search
Locator. Where 2 Get It has more than 550 clients
worldwide including: Applebee’s, Ben & Jerry’s,
Buffets, Inc, The Cheesecake Factory, True Value,
Church’s Chicken, Popeyes, Signs By Tomorrow
and Waffle House. For more information, visit
http://www.where2getit.com.
WSI
(905) 678-7588
(905) 678-7242 FAX
ON L4W 5S9 Canada
rjaciw@wsiworld.com
MULTIMEDIA DESIGN
Performance
WEBBMASON
(410) 785-1111
10830 Gilroy Road, Hunt Valley, MD 21031
ewinchester@webbmason.com
http://www.webbmason.com
WEBPUNCH, LLC
(303) 229-0051
matt@webpunch12.com
(888) 377-2767
(714) 695-9809 FAX
Anaheim, CA 92807
IFA@where2getit.com
Marketing Manager
TYPE OF BUSINESS: Since 1997 Where 2 Get
It, Inc. has helped franchises get found where
users search by offering them Web, mobile, and
search based locators. Where 2 Get It can also
help turn online traffic into foot traffic by offering
search engine marketing (SEM), local directory
submission, and organic search engine optimized
(SEO) local landing pages. Consumers searching
for your franchise using major search engines,
internet yellow page (IYPs) directories, your
ZORSOURCE®
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
YODLE
(877) 276-5104
(646) 770-8929
(212) 868-1989 FAX
info@yodle.com
CONTACT: Erin Winchester, Marketing Manager
the ability to provide their franchisees with the
latest creative, while maintaining and tracking
performance to make better informed marketing
plans.
YPMG
(901) 597-9706
Memphis, TN 38120
info@ypmg.net
http://ypmgmarketinggateway.com
TYPE OF BUSINESS: YPMG is a leading agency
specializing in local lead generation, with extensive expertise serving franchise brands. Services
include: SEO, SEM, mobile, social, print and
Internet Yellow Pages, plus an array of other
customized services via The Marketing Gateway a branded portal for local franchise marketing
services.
ZCUBATOR
FranConnect
(800) 280-8305
(703) 390-9300
Reston, VA 20191
info@zcubator.com
TYPE OF BUSINESS: Transform local marketing
by helping franchisees attract and keep more
customers at the unit level. This centralized
marketing solution allows franchisees to send
campaigns, manage social media, create customer
surveys, local websites, landing pages, manage
SEO and PPC, and to build custom branded ads
based on corporate guidelines. Franchisors have
(610) 630-0107
(610) 630-6542 FAX
CERTILEARN, INC.
(877) 254-5327 (877) CL4-LEARN
(954) 839-6424 FAX
(314) 367-2255
1220 Olive Street, Suite 210, St. Louis, MO 63103
http://creativeproducersgroup.com/
FRANCHISING WORLD
163
MULTIMEDIA DESIGN
GO WEST CREATIVE GROUP
(805) 557-0333
2248 Townsgate Road, Suite 1,
jason@gwcg.com
http://www.gwcg.com
DESIGN THE PLANET
(504) 391-1550
CONTACT: Jason Saffran, Vice President of
TYPE OF BUSINESS: Event and multimedia
production.
(619) 299-7951
(619) 299-2315 FAX
San Diego, CA 92108
(484) 632-4183
(610) 864-5628
(562) 502-3494 FAX
& CEO
MYSTERY SHOPPING
A CLOSER LOOK INC.
(888) 446-5665
(770) 446-0590 (678) 209-0184
(770) 448-2091 FAX
TYPE OF BUSINESS: Creating brand loyalty is
the direct result of providing your customers with
positive, memorable experiences. For 20 years, we
have developed innovative, intelligent and actionable systems with one goal in mind: Capturing
your Customer’s Experience, then delivering
solutions to elevate their experience beyond
expectations!
Abistar Group, LLC
(866) 397-6680
(603) 433-2270
(603) 766-6781 FAX
125 Brewery Lane, Suite 5, Portsmouth, NH 03801
164
LENDING
(312) 416-6801
(301) 791-5797 FAX
Marketing
COVERALL HEALTH-BASED CLEANING
SYSTEM
(800) 537-3371
(561) 922-2500
(561) 922-2495 FAX
350 SW 12th Avenue, Deerfield Beach, FL 33442
michael.perazzo@coverall.com
http://www.coverall.com
CONTACT: Michael Perazzo, Director of National
Accounts Sales; Michael Gumiela, Regional Vice
President of Sales
CORPORATION
(239) 275-9979
(239) 275-6309 FAX
Ft. Myers, FL 33907
TYPE OF BUSINESS: A provider of best-in-class
retail intelligence, we specialize in franchise
compliance, royalty assurance, brand standards,
quality assurance, food service/safety, and mystery
shopping. We will customize your program to
optimize asset performance, maximize execution
and increase your bottom line. Rely on us for
quality, actionable data and market expertise.
BIA/KELSEY
(703) 818-2425
NATIONAL ACCOUNTS
PROGRAM
(800) 764-0439
(816) 448-4556
(816) 448-4599 FAX
jmackey@smg.com
http://www.smg.com
Evangelist
EXPRESS EMPLOYMENT
PROFESSIONALS
(877) 652-6400
(405) 840-5000
(405) 717-5665 FAX
Marketing
ONLINE ADVERTISING
(855) 949-7264
(302) 543-8535
(302) 234-7406 FAX
ONLINE ADVERTISING
BLUEWATER
(952) 215-0780
(952) 215-0799 FAX
CAPTIVATE
(800) 280-8305
(703) 390-9300
Reston, VA 20191
BRIDGELINE DIGITAL
(800) 603-9936
(781) 404-5425
(781) 376-5033 FAX
(866) 912-7090
ENGAGE121
(888) 607-9101
(203) 846-6364 FAX
20 Glover Avenue, 2nd Floor,
Norwalk, CT 06850
TYPE OF BUSINESS: DataSphere provides
affordable and effective mobile and online
marketing solutions for over 20,000 local
businesses. The company focuses on mobile
geotargeting and a unique coupon management
capability and distribution network to deliver
outstanding, measurable results for its clients.
CGB PUBLISHING
(778) 426-2446
676 Wain Road, Sydney, BC V8L 5M5 Canada
vikki@cgbpublishing.com
http://www.franchisingusamagazine.com
DEX MEDIA
(972) 453-7640
CONTACT: Vikki Bradbury, Sales Director; Colin
Bradbury, Publisher
Development
TYPE OF BUSINESS: Publishers of franchise
publications aimed at the potential franchise
offering expert advice and top franchise opportunities. Publications in: USA, Canada, Australia and
New Zealand. Special monthly supplement on
veterans in franchising.
CIVILIANJOBS.COM
(770) 423-0561
(815) 346-5242 FAX
1825 Barrett Lakes Boulevard, Suite 300,
Kennesaw, GA 30144
kscott@civilianjobs.com
http://www.CivilianJobs.com
CONTACT: Kathy Scott, Managing Editor
lead generation.
(888) 785-0501
Dallas, TX 75234
DRIVEN LOCAL
(877) 899-8495
(303) 547-8018
(631) 393-6197 FAX
3459 Ringsby Court, #412, Denver, CO 80216
megan@driven.com
http://www.drivenlocal.com
(678) 748-3000
(678) 748-3022
(678) 336-5520 FAX
Roswell, GA 30075
CONTACT: Megan Martell, SVP/Partner National
Brand Sales; Rodney Edenfield, SVP/PartnerNational Brand Sales
TYPE OF BUSINESS: The digital marketing
space is an ever changing, fast paced environment
that can be difficult to keep up with. As a business
owner your time is precious, and when you partner
with a digital agency to represent your brand you
should expect the best. You need an agency that
understands your brand, can coach your zees/local
owners, deliver results, provide excellent customer
service and remain transparent. As one of Google’s
Premier Small Business Partners, we are here to
help.
TYPE OF BUSINESS: Franchise Gator is widely
known as the leading destination for those seeking
to invest in a franchise opportunity. Our strong
search engine presence and unique partnerships
lead to over 200k monthly visitors, offering you
the best chance to reach prospective franchisees.
An attractive cost-per-lead program with no long
term contracts makes us an easy site to try. But ask
any of the 200+ loyal advertisers on their second
12 month contact, and they’ll tell you the results
are why they stay.
FRANCHISING WORLD
165
ONLINE ADVERTISING
FRANCHISEHELP.COM
(888) 491-3726
(770) 420-8780
(404) 745-0176 FAX
ENTREPRENEUR.COM
(800) 864-6864
(949) 261-2325
(949) 752-1180 FAX
Irvine, CA 92614-6244
CONTACT: Ryan Shea
(913) 602-3864
FRANCHISECLIQUE.COM
(877) 252-2340
(877) 252-2340
(800) 878-7071 FAX
TYPE OF BUSINESS: FranchiseHelp has been
helping entrepreneurs find and research franchise
and business opportunities since 1996. Combining
a comprehensive franchise directory, the web’s
highest-ranking industry reports, a highly effective
content marketing strategy, and strategic partnerships, we generate thousands of superior-quality
leads a month for our franchise clients. Promote
your franchise to over 160,000 visitors each month
and join our many top franchise clients that are
seeing high conversion rates.
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
®
FRANCHISE MATCH
(203) 405-2146
(203) 264-3516 FAX
Southbury, CT 06488
FRANCHISEEXPO.COM
MFV Expositions
(201) 226-1130
(201) 226-1131 FAX
gmarco@mfvexpo.com
FRANCHISEWORKS.COM
(877) 824-4411
(215) 672-9048
(215) 672-1878 FAX
FRANCHISE UPDATE MEDIA
(800) 289-4232
(408) 402-5738 FAX
P.O. Box 20547, San Jose, CA 95160
garyg@franchiseupdatemedia.com
http://www.franchiseupdatemedia.com
CONTACT: Gary Gardner, Chairman; Therese
Thilgen, CEO & Co-Founder
FRANCHISE.COM
(866) 854-3771
(603) 570-2920
(603) 436-1018 FAX
sales@franchise.com
Madwire Media
(855) 773-8169
504 W Eisenhower Boulevard, Loveland,
CO 80537
166
TYPE OF BUSINESS: Franchise Marketing 360® is
the best marketing optimization platform for growing
your franchise. Franchise Marketing 360® is a turnkey,
fully managed solution offering a multi-location
management marketing platform. Our team of certified
digital marketing executives work with you on your
campaigns to drive the highest ROI. Each franchise
location can be optimized individually to meet local
ONLINE ADVERTISING
(858) 777-5000
(858) 777-5005
(858) 777-5050 FAX
(901) 672-7243
(901) 842-9340 FAX
8000 Centerview Parkway, Suite 203, Cordova,
TN 38018
result!
NETSEARCH DIRECT
(804) 228-4440
(804) 228-4404
(804) 228-4479 FAX
Richmond, VA 23226
INTEGRATED DIGITAL STRATEGIES
(800) 836-9390
(978) 938-4477
198 Tremont Street, Suite 201, Boston, MA 02116
info@iDigitalStrategies.com
http://www.iDigitalStrategies.com
(615) 346-5551
(615) 523-1375 FAX
CONTACT: Steve Gilligan, CEO; Joseph Mohay,
Chief Digital Officer
TYPE OF BUSINESS: Complete digital
marketing solution for franchise brands and multilocation businesses. IDS brings the convergence of
search, social, local and mobile to franchise
brands. Our scalable digital marketing solution
features integrated local SEO, local search
automation, mobile site optimization and social
media marketing. Our team of experts integrates
the latest thinking in the marketplace to deliver a
custom solution that meets the specific needs of
your franchise brand. Call today to learn more.
TYPE OF BUSINESS: A Certified Google
Partner, LSM is a digital marketing agency that
works in collaboration with franchise systems to
take their local consumer and national franchise
lead generation efforts to the next level. Current
clients include: Massage Envy Spa, Carpet One,
Childrens Lighthouse and Disaster Kleenup Intl.
We’re client exclusive, we work hard to maintain
open, honest lines of communication with our
clients and we’d be excited to learn more about
your franchise system’s pain points and needs.
(866) 696-8521
(480) 664-0851
(775) 822-0164 FAX
LOCATION3 MEDIA
(877) LCL-SRCH
(720) 881-8533
(303) 298-1986 FAX
CO 80202
Amanda Bailey
LOCAL MARKET LAUNCH
(419) 720-3291
TYPE OF BUSINESS: Location3 Media offers
affordable online marketing solutions for franchise
corporations. Our services--local listings management, franchise PPC and local SEO--provide the
flexibility of separate campaigns with the results
of a big budget program.
(312) 467-5550 Ext. 229
(312) 467-4350 FAX
Chicago, IL 60611
TYPE OF BUSINESS: NetSearch Direct is a full
service internet marketing company specializing in
SEO, PPC, and local listings designed especially
for franchisees. If you want your franchise to have
a local web presence, we can help with that!
Simply put, we deliver leads and simplify internet
marketing.
PROCESS PEAK, LLC
(760) 720-5354
(760) 683-3236 FAX
Carlsbad, CA 92008
jon@processpeak.com
Johnson, President
QIIGO, INC.
(888) 673-1212
(404) 496-6841 (404) 799-0069
(404) 920-2885 FAX
sales@qiigo.com
Rick Batchelor, CEO
Contact us today!
FRANCHISING WORLD
167
ONLINE ADVERTISING
YPMG
(901) 597-9706
Memphis, TN 38120
info@ypmg.net
http://ypmgmarketinggateway.com
STREAMSEND
EZ Publishing
(877) 814-9416 Ext. 832
REACHLOCAL
(888) 515-4119 Ext. 153
(972) 267-2222 Ext. 153
(972) 248-1045 FAX
Marketing Manager
TYPE OF BUSINESS: Attract customers to your
business with online marketing from ReachLocal.
A customized plan with search, display, social and
mobile marketing helps maximize ROI. An experienced franchise team and innovative technology
enables prospective customers find you online, so
you can focus on your business, not your
marketing.
(734) 327-6630
(734) 213-0200
(734) 327-6636 FAX
168
or franchise-wide.
ZCUBATOR
FranConnect
(800) 280-8305
(703) 390-9300
Reston, VA 20191
info@zcubator.com
SCORPION DESIGN
(661) 702-0100
28420 Avenue Stanford, Suite 100,
Valencia, CA 91355
ben.poch@scorpiondesign.com
http://www.scorpiondesign.com
CONTACT: Benjamin Poch, VP, National Brands
ORGANIZATIONS
SUCCESS TRAINING™
(203) 405-2159
(203) 264-3516 FAX
Southbury, CT 06488
SIGHTLY
(951) 225-7000 Ext. 6835
San Diego, CA 92128
Strategy
TYPE OF BUSINESS: Imagine every commercial
you see is created just for you, the device You’re
on and the moment you’re watching it. Sightly’s
local video ad platform is making that vision a
reality by enabling brands and agencies to dynamically personalize video ads and deliver
hyper-local, micro-targeted campaigns across
multiple screens through YouTube, Google and
other video, mobile and social networks. Our
platform enables national campaigns to be run at
the local level, making it both scalable and affordable.
SOCIAL COMPASS, LLC
(214) 254-4729
Dallas, TX 75202
sales@hiplogic.com
NAPEO
(703) 739-8171
(703) 836-0976 FAX
707 N. Saint Asaph Street, Alexandria, VA 22314
kcarruthers@napeo.org
http://www.napeo.org
CONTACT: Kerry Carruthers, Director of
Marketing and Communications
TYPE OF BUSINESS: Association of Professional
Employer Organizations.
POPULATION SERVICES INTERNATIONAL
(202) 785-0072
(202) 785-0120 FAX
1120 19th Street, NW, Suite 600,
jmcbride@psi.org
http://www.psi.org
CONTACT: Julie McBride, Technical Advisor
OTHER
BUSINESS®
(203) 405-2129
(203) 264-3516 FAX
Southbury, CT 06488
OTHER
AIRE-MASTER
Aire-Master of America
(800) 525-0957
(417) 725-2691
(417) 725-5737 FAX
1821 N. Highway CC, P.O. Box 2310,
Nixa, MO 65714
gparker@airemaster.com
http://www.airemaster.com
CONTACT: Greg Parker, Business Development
Manager; Walter Heinle, President & COO
TYPE OF BUSINESS: With a repeat service cycle
that provides residual income, we provide odor
control and commercial hygiene services utilizing
proprietary products we manufacture. These
include odor control and a full line of hand care
products, including soaps, sanitizers, and various
dispensing systems. We add to core services by
offering toilet tissue, paper towels, urinal screens
and restroom mats, flying insect control, and
automatic flushing solutions, etc. Aire-Master
offers services and products to various customers.
We service restaurants, health services, social
service, hotels, retail and schools, to name a few.
CHOCTAW NATION OF OKLAHOMA
(580) 924-8280
529 N. 16th Avenue, Durant, OK 74701
bwimberley@choctawnation.com
http://www.choctawnation.com
CONTACT: Bill Wimberley, Chief Economic
Development Officer
TYPE OF BUSINESS: Government.
CMIT SOLUTIONS, INC.
(800) 710-2648
(512) 692-3710
(512) 692-3711 FAX
1701 Directors Boulevard, Suite 300,
Austin, TX 78744
victor@computermoms.com
http://www.cmitsolutions.com
CONTACT: Georgia Jones, VP of Alliance
Programs
TYPE OF BUSINESS: Provide technology
(computer) services and support to small and midsized businesses.
(866) 322-6450
Development
DIRECTV INC.
(720) 239-3064
(303) 712-4980 FAX
2230 East Imperial Highway,
El Segundo, CA 90245
rlbaker@directv.com
http://www.directv.com
with the BBB.
INVESTORS MANAGEMENT
CORPORATION
(919) 881-4634
(919) 881-5292
(919) 881-5141 FAX
5151 Glenwood Avenue, Raleigh, NC 27612
rmcgee@investorsmanagement.com
http://www.investorsmanagement.com
CONTACT: Robert Baker, Senior Manager,
National Accounts; Chloe Stephens, Account
Specialist
CONTACT: Reeves McGee, Managing Director;
Andy Phipps, Vice President
TYPE OF BUSINESS: Programming Service
Provider.
LOUIS & PARTNERS
(330) 659-3161
(330) 659-3502 FAX
2138 N. Cleveland-Massillon Road,
Akron, OH 44333
bchurchill@louisandpartners.com
http://www.louisandpartners.com
FIRESTORM
(770) 643-1114
(770) 643-1118 FAX
1000 Holcomb Woods Parkway, Suite 130,
Roswell, GA 30076
jsatterfield@firestorm.com
http://www.firestorm.com
CONTACT: Barbara Churchill, Partner
CONTACT: Jim Satterfield, Founder, President
and COO; Jim Squire, Executive Vice President
and CDO
FLOCKTAG LLC
(734) 707-1250
202 E. Huron, Suite 101, Ann Arbor, MI 48104
info@flocktag.com
http://www.flocktag.com
MENUTRINFO LLC
(888) 767-6368
(970) 295-4370
(888) 767-7064 FAX
155 N. College Avenue, Suite 200,
Fort Collins, CO 80524
info@menutrinfo.com
http://www.menutrinfo.com
CONTACT: Erik Braun, Director of Business
Development
CONTACT: Betsy Craig, CEO; Sarah Quintana,
Director Creative Marketing
TYPE OF BUSINESS: MenuTrinfo® is an award
winning full-service nutritional partner in the
hospitality and food service industry. The
company is dedicated to helping food-service
operators protect the lives and health of their
customers through a full suite of services and
educational training programs. Included in this
spectrum is menu nutritional analysis, certified
gluten-free menus, specialty menu development,
AllerTrain™(food allergy and gluten-free
training), kitchen audits and policy development.
GUIDANT FINANCIAL GROUP, INC.
(888) 472-4455
(425) 289-0653 FAX
1120 112th Avenue NE , Suite 410,
Bellevue, WA 98004
info@guidantfinancial.com
http://www.guidantfinancial.com
CONTACT: Jana Chiabai, East Coast Business
Development Manager; Allison Zorich, West
Coast Business Development Manager
FRANCHISING WORLD
169
OTHER
MOUNT PLEASANT CAPITAL, LLC
(877) 635-0643
(724) 759-7406 (724) 759-7407
(724) 759-7956 FAX
103 N. Meadows Drive, Suite #215,
Wexford, PA 15090
bob@mountpleasantcapital.com
http://www.mountpleasantcapital.com
CONTACT: Robert N. Rodi, Managing Member;
Marina Rodi, Managing Member
NATIONAL FOOTBALL LEAGUE
(212) 450-2797
345 Park Avenue, New York, NY 10154
troy.vincent@nfl.com
http://www.nfl.com
CONTACT: Troy Vincent, VP, Player
Engagement; Rob Morrissey, Director, Player
Engagement
TYPE OF BUSINESS: Professional Sports
League.
CORPORATION
(239) 275-9979
(239) 275-6309 FAX
Ft. Myers, FL 33907
POP-A-LOCK
(337) 233-6211
POPULATION SERVICES INTERNATIONAL
(202) 785-0072
(202) 785-0120 FAX
1120 19th Street, NW, Suite 600,
jmcbride@psi.org
http://www.psi.org
CONTACT: Julie McBride, Technical Advisor
TYPE OF BUSINESS: PSI is a global health
organization dedicated to improving the health of
people in the developing world by focusing on
serious challenges like a lack of family planning,
HIV and AIDS, barriers to maternal health, and the
greatest threats to children under five, including:
malaria, diarrhea, pneumonia and malnutrition.
POSTNET
PostNet International Franchise Corporation
(800) 841-7171
1819 Wazee Street, Denver, CO 80202
info@postnet.com
http://www.postnet.com
(561) 385-3032
chris@sfgnow.com
CONTACT: Emily Adams
QUILL.COM
(847) 876-4239
100 Schelter Road, Lincolnshire, IL 60069
justin.sampsel@quill.com
http://www.quill.com
BUSINESS®
(203) 405-2129
(203) 264-3516 FAX
Southbury, CT 06488
CONTACT: Justin Sampsel, Vertical Market
Manager
RESTAURANTCAT, INC.
(615) 330-1572
(615) 805-8488 FAX
fredpierson@me.com
WHEN I WORK
(651) 330-4482
537 Phalen Boulevard, Saint Paul, MN 55130
jeff.imm@thisclicks.com
http://www.thisclicks.com
CONTACT: Jeff Imm, President & COO
SDCOOPER COMPANY
(866) 693-7767
(714) 842-1212
(714) 842-1511 FAX
steve@sdcooper.com
ZNAP
(646) 681-4693
New York, NY 10174
http://www.znap.com
SERTA INTERNATIONAL
Retail Concepts Group
(847) 645-0200
(847) 645-0205 FAX
2600 Forbs Avenue, Hoffman Estates, IL 60192
info@americasmattress.com
http://www.americasmattress.com/
POINT OF SALES SYSTEMS
CONTACT: Mike Juoni, Sales Manager
BIG HOLLER
MFV Expositions
(888) BIGHOLLER
(201) 226-1130 Ext. 114
SUPPLY CHAIN SERVICES, LLC
(305) 529-2105
(305) 529-3440 FAX
5200 Blue Lagoon Drive, Suite 300,
Miami, FL 33126
spattison@scsweb.net
http://www.scsweb.net
CONTACT: Steve Pattison, General Manager;
Jody Armstrong, Director, Operations and
TYPE OF BUSINESS: Supply chain management
and purchasing agent.
170
(866) 420-4613 Ext. 1103
(407) 822-7282
(480) 247-4860 FAX
2295 S Hiawassee Road, #313, Orlando, FL 32835
PRINTING
FRANCHISEBLAST
(877) 567-5282
(866) 227-5282 FAX
(571) 926-3158
Reston, VA 20191
Development
INTUIT
(800) 449-8934 Ext. 12343
(858) 215-8003
(858) 430-4845 FAX
Manager
MINDBODY
(877) 755-4279
NETSOLACE, INC.
(877) 444-7337
(203) 907-2800
(203) 651-1043 FAX
info@netsolace.com
PAYPAL
(408) 967-2853
2211 North First Street, San Jose, CA 95125
sakatz@paypal.com
http://www.paypal.com
CONTACT: Sarah Katz, Senior Marketing
Manager
(734) 475-1619
(734) 475-3075 FAX
POSITIVE TECHNOLOGY
(888) 706-9989
(240) 631-1207 FAX
sales@ptpos.com
Mike Nicholson, COO
TYPE OF BUSINESS: POSitive Technology
brings an up-to-date technical perspective and over
20 years of retail automation experience to the
retail industry, providing small and mid-sized
retailers efficient and affordable solutions to all of
their technical needs; including: point-of-sale,
customer loyalty, loss prevention, merchandise
planning, business intelligence, accounting
integration, and enterprise and franchise management.
PREMIER MOUNTS
(800) 368-9700
Fullerton, CA 92831
megan@mounts.com
TRANSFIRST LLC
(914) 760-7401
Hauppauge, NY 11788
jscott@transfirst.com
http://www.transfirst.com/
Megan Harvey
RESOURCE, INC.
(303) 708-1886
(303) 708-1891 FAX
Littleton, CO 80124
MANAGEMENT SOFTWARE
(866) 479-0861
(604) 484-0148 (604) 323-4221
(604) 484-0149 FAX
V6B 1A7 Canada
COO
TYPE OF BUSINESS: ReSource is a proven
leader providing simple-to-use Point of Sale
systems, including hardware and software. We
deliver business solutions by connecting the
franchisor to the franchisee through real time data
collection, reporting and dashboard integration.
Backed by our own US based technical support
staff; using today’s best practices to serve you and
your franchisee with excellence.
PRINTING
ASIA PULP AND PAPER
(760) 212-3306 U.S.
(905) 450-2100 Canada
L6Y 0M1 Canada
Public Relations
FRANCHISING WORLD
171
PRINTING
(855) 977-4689
(928) 445-8363 (928) 710-9080
(928) 445-8373 FAX
TYPE OF BUSINESS: We specialize in: printing,
promotional products, direct mail, brand management, corporate apparel/uniforms, ehicle wraps
and graphics. Service Disabled Veteran Owned
Small Business (SDVOSB).
COCKRELL ENOVATION
(817) 336-0571
THE BERNARD GROUP
(952) 934-1900
provides comprehensive solutions for quickservice, fast casual and retail brands, enabling
you to successfully implement marketing and
TYPE OF BUSINESS: The Bernard Group serves
the retail brands with world-class print services for
small and large formats, visual merchandising
displays and a technology solution we developed
called PrintStore. PrintStore will give your
franchisees secure access to all of your corporate
in-store marketing materials and displays while
giving the franchisor the visibility and controls
needed to manage your franchise business.
BFC
(800) 774-6840
(630) 879-9240 (630) 454-3047
(888) 269-2745 FAX
Franchise Accounts
TYPE OF BUSINESS: BFC is the developer of
MyStore, an online marketing storefront. MyStore
grants your franchises access to brand approved
marketing collateral and stationery. The application allows your franchises the ability to
personalize or localize messaging within a preapproved, brand compliant, marketing or
stationery item. More than 20 franchise networks
have chosen MyStore for their online marketing
storefront. BFC supports MyStore with our
120,000 square foot print manufacturing facility.
BRANDPOP
(210) 798-0827
wbrand@brandpop.com
BUILDASIGN.COM
CarWrap.com
(800) CARWRAP
(512) 339-4447
(512) 339-4448 FAX
11525-A Stonehollow Drive, Suite 100,
Austin, TX 78758
daniel@carwrap.com
http://www.carwrap.com
CONTACT: Daniel Lowe, Vice President of Sales
COMARK DIRECT
(888) 742-0405
(817) 332-7679
(817) 332-8529 FAX
(301) 324-3609
(301) 499-9304 FAX
Lanham, MD 20706-4405
TYPE OF BUSINESS: Providing point of
purchase print, fulfillment and project management services to franchises nationwide for over 20
years.
DEXTER SOLUTIONS
(901) 843-4766
TYPE OF BUSINESS: Brand Delivery, Print and
Graphic Communications.
172
branding efforts. It’s simple - we create a user
friendly online storefront for your individual
locations to order finished goods, store merchandise or customize templates, then we handle the
print, fulfillment and distribution of all items.
Our partnerships not only extend to your
headquarters, but personalized customer service
is also delivered to brand managers and/or
individual franchisees. Our goal is to put the
technology in place to keep your marketing
efforts moving while saving you time and
money.
DIRECTMAIL2GO
(954) 956-3422
(954) 972-7984 FAX
(800) 574-8666
(801) 224-8666
(801) 852-2258 FAX
TYPE OF BUSINESS: Divvy by Alexander’s
helps franchisors provide one place for franchisees
to order marketing collateral. The Divvy software
gives easy access to company approved materials
allowing for individual customization by
franchisees. The Divvy online tool works 24/7
providing a hassle-free fulfillment process so
franchisors can focus more on what grows
business instead of distracting details. Divvy is
one of the most sophisticated and efficient print
management systems available.
FETCH GRAPHICS
(888) 771-3179
(888) 933-8249 (888) XFETCHX
TYPE OF BUSINESS: Fetch Graphics provides
collaborative Franchise Graphic Programs; creating
nationally consistent visual branding elements while
PRINTING
ensuring compliance at the local level. Through our
integrated graphics and print platforms we are able
to provide all your marketing assets and make them
available to your franchisees through our customized
online portals. From vehicle wraps to business cards
to apparel and everything in between. We have the
tools to help grow your franchise. UNLEASH
YOUR BRAND!
(888) 727-2863
(801) 618-2780
(801) 436-8662 FAX
Sandy, UT 84070-3654
Coordinator
TYPE OF BUSINESS: America’s premier
franchise printing and fulfillment solution!
Franchisors can rest assured that their Franchise
will be consistently well represented and
Franchisees can be freed up to focus on marketing,
sales and operational activities that will build
revenue and profits. With exceptional customer
service, technologically advanced print solutions,
and privacy and security, our purpose is to
provide, produce, and protect for any and all who
work with us.
(800) 343-4717
Marketing
HENRY WURST, INC.
(816) 842-3113
(816) 842-3210 FAX
TYPE OF BUSINESS: As one of the nation’s
largest providers of printing and communications
services, franchise networks turn to us for fullservice printing as well as development and
management of print marketing solutions. We
provide distribution, inventory management,
customized fulfillment, stock and imprint
programs, economies of scale, inbound/outbound
customer service, personalized direct mail
programs and Internet enabled systems for
ordering, product customization and proofing.
MARKETING IMPACT
(810) 239-5763
JAPS-OLSON COMPANY
(800) 548-2897
(952) 932-9393 (952) 912-1440
(952) 912-1900 FAX
droth@japsolson.com
MODERNISTIC, INC.
(800) 641-4610
(651) 291-7650
info@modprint.com
JKG GROUP, INC.
(561) 241-1999
jbozek@jkggroup.com
(937) 866-2872
(937) 866-6551 FAX
TYPE OF BUSINESS: Get the most from your
purchase! JKG’s inventive franchise marketing
support services blends technology (ProSpecXL)
and conventional channels in a mix uniquely
shaped to your franchise. Integrated marketing
campaigns shaped and re-formed from data
analytics, and driven by online automation
(MarCommand) provides the franchisor centralized, brand controlled marketing initiatives and
programs that are distributed to franchisees for
greater ease and efficiency in marketing
themselves locally.
KD KANOPY INC.
(800) 432-4435
(303) 650-1310
(303) 650-5211 FAX
1921 E. 68th Avenue, Denver, CO 80229
matt@kdkanopy.com
http://www.kdkanopy.com
TYPE OF BUSINESS: What do you get when you
combine creative thinking, exceptional print and
digital technology expertise, SMARTsight project
management and a great sense of humor? You get
the team at Mound Printing – along with our
smart, effective marketing solutions to help organizations like yours increase engagement within
B2B and B2C markets, improve participation in
marketing programs among franchisees, and
achieve revenue goals – all while having some fun
along the way.
(949) 294-6161
(949) 752-1327 FAX
Tustin, CA 92780
CONTACT: Matt Kayser, President; Shelly Bangs,
Sales
TYPE OF BUSINESS: Manufacturer of custom
canopies.
MARCOMET.COM, INC.
(888) 385-0880
(973) 426-0906 FAX
TYPE OF BUSINESS: Precision Services Group
introduces the world’s first holistic solution for
managing marketing materials across your entire
organization. In an industry of one-off suppliers
and cobbled services, Precision has engineered a
proprietary, expandable, end-to-end architecture
that you adapt and control from your desktop.
Never before has the creation, production, fulfillment, and scheduled distribution of marketing
materials been as seamless, efficient, or effective.
FRANCHISING WORLD
173
PRINTING
PRIMARY COLOR
PRIMARYCONNECT
(949) 370-4255
(714) 824-8992
(714) 824-8927 FAX
SAFEGUARD
Safeguard Franchise Systems, Inc.
(800) 338-0636
(214) 905-3935
8585 North Stemmons Freeway, #600N,
Dallas, TX 75247
mpopelka@gosafeguard.com
http://www.gosafeguard.com
Development
CONTACT: Michele Popelka, Vice President,
Sales
TYPE OF BUSINESS: Primary Color offers a
comprehensive array of print-media products to
brands worldwide. Services include: web-to-print
storefronts for all marketing materials, local store
marketing solutions, point-of-purchase signage,
out-of-home graphics, portable trade show booths,
custom displays, direct mail, product photography
and retouching, fulfillment and distribution.
TYPE OF BUSINESS: Safeguard manufactures
and sells a wide variety of business products from
checks and forms, to envelopes, business
stationery, promotional items, corporate apparel
and full-color printing, through a network of more
than 270 independent distributors. Our industry
expertise includes financial institutions, government entities, non-profits, retailers, industrial and
commercial businesses. Founded in 1956,
Safeguard operates as a business affiliated with
Minnesota-based Deluxe Corp.
PRINTINGFORLESS.COM
(800) 924-1627
(406) 222-4990 FAX
Development
TYPE OF BUSINESS: PrintingForLess.com offers
franchises custom-built private print shops where
franchisees can choose, customize and order their
marketing materials in just minutes. A private print
shop makes local marketing fast, easy and convenient by providing an easy to use website for
ordering franchise-approved, high quality
customizable marketing materials. Each customer
is supported by their own dedicated customer
service team to help them every step of the way. In
addition, PFL can handle any custom print job and
offers a complete range of mailing services
including sourcing targeted mailing lists.
PROGRADE
(888) 273-1617
(513) 942-9202
(513) 346-3624 FAX
Chief Sales Officer
TYPE OF BUSINESS: Our iStore is a powerful
cloud-based marketing company store solution
enabling optimum brand control, yet allowing
franchisees to order personalized marketing
brochures, direct mail, stationery, business cards,
promotional products, and logo apparel right from
their smartphone, tablet or desktop. Our comprehensive fulfillment programs allow Franchisors to
focus on more strategic opportunities. Your end
result: brand protection, increased franchisee sales,
reduced costs and happy franchisees.
(262) 521-1365
(262) 521-3265 FAX
Marketing
SIGLER COMPANIES
(800) 750-6997
(515) 232-6997
(515) 232-8820 FAX
Ames, IA 50010
info@sigler.com
(800) 588-3676
(952) 882-3362 (952) 882-0884
(952) 882-3359 FAX
and Marketing
materials. Our on-line portal helps your franchisees
manage and order print, promotional products,
apparel, direct mail and hosts digital assets in a
brand approved shopping cart environment. Our
dedicated account management teams support the
daily needs of your franchisees and make it easy to
order the items they use to market.
UNISERV INC.
(732) 774-1010
(732) 774-3311 FAX
37 Highway 35, Neptune City, NJ 07753
glens@uniservinc.com
http://www.uniservinc.com
CONTACT: Glen Suchecki, President/Owner
SOURCE4
(508) 562-3450 Ext. 312
(508) 588-2037 FAX
1010 West Chestnut Street, Brockton, MA 02301
murray.vetstein@source4.com
http://www.source4.com
CONTACT: Murray Vetstein, Vice President
TYPE OF BUSINESS: Printing, P.O.P., Direct
Mail, Promotional Products, Fulfillment.
SPECIALIZED OFFICE SYSTEMS
(800) 234-5767
(602) 485-0900
(602) 569-1099 FAX
19235 N. Cave Creek Road, Phoenix, AZ 85024
Service@SOSsystems.com
http://www.SOSsystems.com
CONTACT: Bruce Goldberg, CEO
TYPE OF BUSINESS: Specialized Office
Systems is everything you need to run, market,
and brand your franchise! We specialize in
creating customized ecommerce sites to streamline
your franchise system’s procurement process by
consolidating vendors and implementing better
174
brand controls and reporting. On your customized
ecommerce platform we provide all of your
printing/marketing, apparel, promotional items,
furniture and more with real time design online
and excellent prices! We are your competitive
advantage!
VISUALOGISTIX
(972) 231-7227
(972) 231-0623 FAX
TYPE OF BUSINESS: Visualogistix gives you
access to your marketing collateral through a
customized web portal which allows you to
maintain your brand standards while providing
you and your franchisees the ability to customize
materials to meet the needs of your franchisee’s
unique market. The people in your network who
use the materials can make the modifications to
best meet their needs, while you maintain total
control of the brand. We then complete your order
through one of our seven fulfillment centers.
PROMOTIONAL ITEMS
WEBBMASON
(410) 785-1111
TYPE OF BUSINESS: WebbMason is one of the
fastest-growing marketing solutions providers in
the United States. It helps marketing departments
and their internal and external partners save
money and streamline processes through a
winning combination of industry expertise, exceptional print supply chain partners and
technological innovation. WebbMason has 20 sales
offices throughout the United States serving a
wide range of industries. Learn more about
WebbMason’s marketing solutions at
http://www.webbmason.com.
PROMOTIONAL ITEMS
BFC
(800) 774-6840
(630) 879-9240 (630) 454-3047
(888) 269-2745 FAX
Franchise Accounts
CLAYTON KENDALL
(888) 799-4757
(412) 798-7120
(412) 798-7122 FAX
TYPE OF BUSINESS: Managing franchise sales
and marketing materials can be challenging. Your
orders need to be fulfilled quickly, accurately and
as cost-effectively as possible. At Clayton Kendall,
we give franchises a successful process for
managing their brand. We develop user-friendly,
cost-efficient, branded merchandise programs to
streamline ordering, production, fulfillment, distribution and shipping. Ensuring you get the
products, apparel and marketing collateral you
want, when and where you need them.
CORPORATE CLOTHIER
(877) 255-2554
(615) 847-1985
(615) 847-4979 FAX
(301) 324-3609
(301) 499-9304 FAX
Lanham, MD 20706-4405
M2M STRATEGIES
(678) 835-9080
(678) 792-8705 FAX
Buford, GA 30518
DEXTER SOLUTIONS
(901) 843-4766
(949) 294-6161
(949) 752-1327 FAX
Tustin, CA 92780
(203) 699-9805
(203) 699-9807 FAX
PROGRADE
(888) 273-1617
(513) 942-9202
(513) 346-3624 FAX
INITIAL IMPRESSION
(800) 397-1474
(858) 277-8400
(858) 277-8408 FAX
7512 Clairemont Mesa Boulevard,
San Diego, CA 92111
sales@initialimpression.com
http://www.initialimpression.com
Chief Sales Officer
CONTACT: Craig Weiss, Vice President, Sales;
Stephen Weiss, General Manager
TYPE OF BUSINESS: Initial Impression is a fullservice promotional products and logo apparel
company, supplying the franchise industry for 30
years. We provide web store solutions for
franchisors that include promotional products,
apparel, t-shirts, floor mats, and anything else you
can imagine. Our platform allows us to give you a
solution for your franchisees at little or no cost to
you. We handle all the order processing and fulfillment. Now servicing locations in the US and
Canada seamlessly.
KD KANOPY INC.
(800) 432-4435
(303) 650-1310
(303) 650-5211 FAX
matt@kdkanopy.com
CONTACT: Michele Popelka, Vice President,
Sales
(800) 234-5767
(602) 485-0900
(602) 569-1099 FAX
Sales
SAFEGUARD
Safeguard Franchise Systems, Inc.
(800) 338-0636
(214) 905-3935
8585 North Stemmons Freeway, #600N,
Dallas, TX 75247
mpopelka@gosafeguard.com
http://www.gosafeguard.com
SUMMIT GROUP, LLC
(240) 491-5200
(301) 625-0520 FAX
11961 Tech Road, Silver Spring, MD 20904
denis.harper@summitmg.com
CONTACT: Denis Harper, Executive Vice
President; Kara Melende, Account Executive
TYPE OF BUSINESS: Promotional Products and
Recognition and Direct Marketing.
FRANCHISING WORLD
175
PROMOTIONAL ITEMS
PUBLICATIONS
(800) 588-3676
(952) 882-3362 (952) 882-0884
(952) 882-3359 FAX
and Marketing
materials. Our on-line portal helps your
franchisees manage and order print, promotional
products, apparel, direct mail and hosts digital
assets in a brand approved shopping cart environment. Our dedicated account management teams
support the daily needs of your franchisees and
make it easy to order the items they use to market.
TRIPBUILDER MEDIA INC.
(203) 227-1255 Ext. 305
(203) 227-1257 FAX
180 Post Road East, Suite 200,
Westport, CT 06880
info@tripbuildermedia.com
http://www.tripbuildermedia.com
CONTACT: Steven Tanzer, President; Katie Flynn,
Mobile Account Manager
UNISERV INC.
(732) 774-1010
(732) 774-3311 FAX
ASIA PULP AND PAPER
(760) 212-3306 U.S.
(905) 450-2100 Canada
L6Y 0M1 Canada
Public Relations
CGB PUBLISHING
(778) 426-2446
676 Wain Road, Sydney, BC V8L 5M5 Canada
vikki@cgbpublishing.com
http://www.franchisingusamagazine.com
CONTACT: Vikki Bradbury, Sales Director; Colin
Bradbury, Publisher
CIVILIANJOBS.COM
(770) 423-0561
(815) 346-5242 FAX
Kennesaw, GA 30144
TYPE OF BUSINESS: CivilianJobs.com, where
America’s military connects with civilian careers,
delivers job fairs, staffing services, a job board
plus employer advertising in our military base
newspaper, Military Transition News. Military
Transition News connects with more than 150,000
transitioning soldiers bimonthly through its multimedia content and advertising platform. Our reach
includes a bimonthly publication delivered to 500
bases worldwide, an E-newsletter and BONUS
distribution at job fairs nationwide!
LIMITED
44-1603-620301
44-1603-630174 FAX
(800) 289-4232
(408) 402-5738 FAX
TYPE OF BUSINESS: Founded in 1988, produces
popular franchise websites, magazines, research,
and highly regarded conferences. FUM delivers a
unique combination of education and lead generation sources that help franchisors, multi-unit
franchisees, and suppliers achieve growth. Visit:
http://www.franchiseupdatemedia.com.
VICTORY MEDIA, INC.
(412) 269-1663 Ext. 130 or Ext. 131
(412) 269-1646 FAX
Associate
TYPE OF BUSINESS: Franchise Media Outreach
and Military Veteran Talent Acquisition.
WEBBMASON
(410) 785-1111
(800) 864-6864
(949) 261-2325
(949) 752-1180 FAX
Irvine, CA 92614-6244
CONTACT: Paul Fishback, Associate Publisher
- Franchise
176
Entrepreneur Media’s franchise products
monthly business magazine on the newsstand),
for franchisors.
REAL ESTATE
USA TODAY
(800) 872-3433 Ext. 4
(617) 274-8442
(401) 270-5593 FAX
7950 Jones Branch Drive, McLean, VA 22108
usatodayfranchising@verizon.net
http://www.usatoday.com
CONTACT: Victoria Conte, The Victoria Group
- Media Representative
TYPE OF BUSINESS: Promote your
franchising opportunity every Wednesday 5.4
FGP COMMERCIAL LEASING
(800) 471-1682
(805) 496-4282
(805) 496-4284 FAX
3625 Thousand Oaks Boulevard, Suite 228,
scott@fgpcl.com
http://www.fgpcl.com
million USA TODAY readers in Franchising
Today. The first Wednesday of every month the
section includes thought provoking information
written about the most current happenings in
franchising. Don’t miss the upcoming “Special
Reports”, “Franchisee Satisfaction,” bonus
distribution at FES- Houston, “50 Top
Franchises for Veterans,” bonus distribution at
IFE-NYC and “50 Top Franchises for
Minorities,” bonus distribution at WCFEAnaheim.
CONTACT: Scott Simcik, President/CEO
TYPE OF BUSINESS: FGP Commercial Leasing
is a full service commercial real estate brokerage
firm, specializing in tenant representation for
franchisees. Our client focus is new and emerging
franchisors with a regional or national expansion
plan. Our expertise includes retail, office and
industrial buildings. Our tenant representation
services primarily include: local site selection,
demographic and mapping, lease negotiation and
legal review. Additional services include relocations, lease renewals, lease termination and
auditing services.
THE WALL STREET JOURNAL
(800) 366-3975 (800) FONE-WSJ
(312) 750-4053
One South Wacker Drive, Chicago, IL 60606
andy.johnson@wsj.com
http://www.wsj.com/franchising
(215) 659-3600
(215) 659-3222 FAX
CONTACT: Andy Johnson, Director, Global
Classified Center
Kapustin, Attorney
TYPE OF BUSINESS: The Wall Street Journal is
the ideal platform to showcase business and
franchise opportunities to a qualified and responsive audience of entrepreneurs. Advertise your
franchise for sale in our franchising section every
Thursday and in our special franchising opportunities throughout the year. Contact us today for more
information.
REAL ESTATE
CIT SMALL BUSINESS LENDING
(800) 713-4984
(973) 422-6004
(800) 328-7420 FAX
1 CIT Drive, Livingston, NJ 07039
SBALoans@cit.com
http://www.smallbizlending.com
Officer
CONTACT: Franchise Department
BAUM REALTY GROUP
(312) 666-3000
(312) 666-7970 FAX
1030 West Chicago Avenue, #200,
Chicago, IL 60622
phil@baumrealty.com
http://www.baumrealty.com
CONTACT: Phil Baugh, Senior Vice President;
Jennifer Watson, Vice President
TYPE OF BUSINESS: We are an established
brokerage firm based in Chicago offering local and
national tenant representation, investment sales
and development.
BOEFLY, LLC
(212) 561-5959
(212) 799-2310 FAX
New York, NY 10023
contact@BoeFly.com
FIDELITY BANK
(888) 513-2860
(678) 779-3976
(678) 623-0389 FAX
DDR CORP.
(216) 755-5500
(216) 755-1500 FAX
mjordan@ddr.com
http://www.ddr.com
CONTACT: Mike Jordan, Leasing Systems
Manager
(773) 252-8193
(773) 252-6103 FAX
Project Analyst
TYPE OF BUSINESS: DDR is an owner and
manager of 391 value-oriented shopping centers
representing 108 million square feet in 39 states
and Puerto Rico. The Company’s assets are
concentrated in high barrier-to-entry markets with
stable populations and high growth potential and
its portfolio is actively managed to create longterm shareholder value. DDR is a
self-administered and self-managed REIT
operating as a fully integrated real estate company,
and is publicly traded on the New York Stock
Exchange under the ticker symbol DDR.
(651) 438-5012
(651) 438-5099 FAX
Hastings, MN 55033
President
FRANCHISING WORLD
177
REAL ESTATE
(949) 720-3100
(949) 720-2672 FAX
TYPE OF BUSINESS: Irvine Company Retail
Properties owns and operates 41 neighborhood,
community and regional centers totaling more than
8.5 million sq. ft. in Orange County, CA. Irvine
Company Retail Properties leads the retail industry
with the most attractive open-air shopping venues
built in premier Orange County locations and
catering to the ideal customer. Irvine Company is
part of a bigger family, founded in 1864 the
Company is one of America’s most respected and
diversified private real estate companies including
not only retail by office, apartment, homes, and
resort.
JAVELIN SOLUTIONS
(303) 759-0765
(303) 302-2486 FAX
3035 E. Evans Avenue, Denver, CO 80210
ryan@javelinsolutions.net
http://www.javelinsolutions.com
(215) 525-1165
(610) 672-9525 FAX
Partner
TIME EQUITIES, INC.
(212) 206-6000
(212) 627-9279 FAX
aziff@timeequities.com
http://www.timeequities.com
IVEDA®
(800) 385-8616
(480) 307-8700
(480) 962-1251 FAX
AZ 85210
sales@iveda.com
CONTACT: Ami Ziff, Director, National Retail;
Jonathan Kim, Financial Analyst
Carrie Foote, Public Relations & Marcom Manager
TYPE OF BUSINESS: Real Estate Services.
program.
(800) 987-8705
(410) 347-9442 (410) 347-8700
(410) 234-2312 FAX
dcahn@wtplaw.com
CONTACT: Ryan Cunningham, President; Kyomi
Reinhard, Vice President
TYPE OF BUSINESS: Exclusive to the Franchise
Industry, Javelin develops & implements proprietary site selection processes for new &
established concepts, utilizing a vetted network of
Brokers, technological tools & in-depth knowledge
of national markets. Tiered services include:
market/demographic analysis & mapping; market
survey site qualification; LOI & Lease negotiation.
Proud partner of Domino’s Pizza, Togo’s
Restaurants, Famous Brands, Expedia
CruiseShipCenters, East Coast Wings, & Tropical
Smoothie Café.
(312) 698-6700
(312) 612-5450 FAX
Atlanta, GA 30326
Jwatson@ngkf.com
http://www.ngkf.com
SECURITY SYSTEMS
Budget Blinds
(866) 279-3253
HUGHES
(301) 601-6427
(301) 428-7066 FAX
President
TYPE OF BUSINESS: Commerical Real Estate.
POP-A-LOCK
(337) 233-6211
TYPE OF BUSINESS: On your behalf, Pop-ALock will conduct a free home security audit to
provide your employees and customers with peace
of mind by ensuring that their family, home and
property are safe. This security audit is designed to
find flaws in security that criminals look for when
choosing an easy target. We will give IFA
members a 10% discount off of any locksmith
service. Pop-A-Lock has built a trusted reputation
on service that is safe, reliable and professional.
We offer a complete range of locksmith services
including automotive, residential and commercial.
Our goal is to be your first and only choice for
locksmith services. Pop-A-Lock will pay IFA
members with whom we become business partners
a marketing fee of 5% on all customer locksmith
sales.
POSITIVE TECHNOLOGY
(888) 706-9989
(240) 631-1207 FAX
sales@ptpos.com
Mike Nicholson, COO
178
SIGN PRODUCTS & SERVICES
PROVISION SECURITY SOLUTIONS, INC.
(866) 315-0777
(651) 438-8936 FAX
12181 Margo Avenue South, Hastings, MN 55033
kenm@provisionsecurity.com
http://www.provisionsecurity.com
CONTACT: Ken McKenzie, National Sales
Manager; David Mortenson, President
TYPE OF BUSINESS: Security Systems.
SIGN PRODUCTS &
SERVICES
BRANDPOP
(210) 798-0827
wbrand@brandpop.com
COCKRELL ENOVATION
(817) 336-0571
provides comprehensive solutions for quickservice, fast casual and retail brands, enabling you
to successfully implement marketing and branding
efforts. It’s simple - we create a user friendly
online storefront for your individual locations to
order finished goods, store merchandise or
customize templates, then we handle the print,
fulfillment and distribution of all items. Our
partnerships not only extend to your headquarters,
but personalized customer service is also delivered
to brand managers and/or individual franchisees.
Our goal is to put the technology in place to keep
your marketing efforts moving while saving you
time and money.
BUILDASIGN.COM
CarWrap.com
(800) CARWRAP
(512) 339-4447
(512) 339-4448 FAX
Austin, TX 78758
daniel@carwrap.com
TYPE OF BUSINESS: Nationwide vehicle fleet
wraps and signage. We offer IFA members and
their franchisees large discounts. CarWrap.com
and BuildASign.com have joined forces to fully
serve the franchise industry’s signage and graphic
needs. CarWrap.com has been meeting the
franchise industry’s vehicle wraps and graphics
needs for several years. With the addition of
BuildASign.com, we are proud to offer even more
exciting programs.
(800) 574-8666
(801) 224-8666
(801) 852-2258 FAX
(888) 327-8744
(214) 346-5600
(972) 447-0375 FAX
TYPE OF BUSINESS: FASTSIGNS® National
Accounts Program now offers 3 services that put
leading-edge digital graphic technologies, experienced sign designers and management teams, and
more than 475 North American centers to work for
your business. We have three programs that we
offer our clients depending on their needs.
FASTSIGNS Hosting is a program where we host
your artwork and guidelines and make it available
to all of our centers. Your franchisees can then
purchase directly from ours. FASTSIGNS My
Catalog program is our online service where we
custom build a catalog with all of your sign and
tradeshow products and provide access to your
franchisees for ordering. FASTSIGNS Eclipse is
our full service program where we manage the
manufacturing and installation of all your store
signage from channel letters to pylon signs to
window graphics.
FETCH GRAPHICS
(888) 771-3179
(888) 933-8249 (888) XFETCHX
include but not limited to: wall coverings, wall art,
signage, displays fixtures, décor elements,
banners, menu boards etc. Our expertise is
providing franchises innovative cost effective
solutions.
OPTIVA SIGNS
(312) 568-5760
(312) 876-8631 FAX
118 S. Clinton Street, Suite 370,
Chicago, IL 60661
Sales
TYPE OF BUSINESS: Love the bright pop of
neon signs, but hate the maintenance hassles and
safety issues? SpellBrite! SpellBrite by Optiva
Signs is a brand new, “click together” LED
signage system that looks like neon, but without
any of the drawbacks. SpellBrite was named Best
New Product by the ISA and Retailer Top Pick by
NACS.
PREMIER MOUNTS
(800) 368-9700
Fullerton, CA 92831
megan@mounts.com
MODERNISTIC, INC.
(800) 641-4610
(651) 291-7650
info@modprint.com
TYPE OF BUSINESS: Modernistic is a full
service provider in custom décor, fixtures, and
graphics in franchise environments. We offer
services in design, printing, production, fabrication, kitting, and fulfillment. Examples of products
Megan Harvey
TYPE OF BUSINESS: Premier Mounts is an
industry leader and innovator for projector mounts,
flat-panel display mounts, and carts and stands.
The company has 36+ years creating AV mounting
solutions for many manufacturers and integrator’s
in the A/V industry. With U.S. and Global
manufacturing capabilities, combined with
standard and custom products, design services and
consultation, Premier Mounts is the preferred
choice for “connecting” technology to audio video
integration.
FRANCHISING WORLD
179
SIGN PRODUCTS & SERVICES
PRINTINGFORLESS.COM
(800) 924-1627
(406) 222-4990 FAX
Development
YESCO
(801) 464-4600
2401 Foothill Drive, Salt Lake City, UT 84109
jtwilliams@yesco.com
http://www.yesco.com
(540) 687-9392
CONTACT: Judd Williams, National Sales
Manager
Sales
TYPE OF BUSINESS: Young Electric Sign
Company (YESCO) produces custom signs and
other display systems for businesses of all types
and sizes. YESCO has produced the world’s most
icon signs and can provide your business with a
complete package for your sign and lighting needs.
We also have a department that handles servicing
of signs and lighting nationally.
(773) 252-8193
(773) 252-6103 FAX
SITE SELECTION
BUXTON
(888) 228-9866
(817) 332-3681
(817) 332-3686 FAX
buxton@buxtonco.com
President
TYPE OF BUSINESS: Buxton is a customer
analytics firm that helps franchises develop
successful growth strategies. By understanding
your customers you can understand growth potential by market, select optimal real estate sites for
franchisees, and create hyper local targeted
marketing campaigns. Clients include Applebee’s,
Firehouse Subs, Kumon Learning Centers,
Smoothie King and many more.
DDR CORP.
(216) 755-5500
(216) 755-1500 FAX
mjordan@ddr.com
http://www.ddr.com
CONTACT: Mike Jordan, Leasing Systems
Manager
Project Analyst
FGP COMMERCIAL LEASING
(800) 471-1682
(805) 496-4282
(805) 496-4284 FAX
3625 Thousand Oaks Boulevard, Suite 228,
scott@fgpcl.com
http://www.fgpcl.com
CONTACT: Scott Simcik, President/CEO
TYPE OF BUSINESS: FGP Commercial Leasing
is a full service commercial real estate brokerage
firm, specializing in tenant representation for
franchisees. Our client focus is new and emerging
franchisors with a regional or national expansion
plan. Our expertise includes retail, office and
industrial buildings. Our tenant representation
services primarily include: local site selection,
demographic and mapping, lease negotiation and
legal review. Additional services include relocations, lease renewals, lease termination and
auditing services.
FORT WORTH CONVENTION & VISITORS
BUREAU
(817) 698-7831
(817) 338-3537 FAX
Director
180
TYPE OF BUSINESS: Market Analysis and
Consulting.
JAVELIN SOLUTIONS
(303) 759-0765
(303) 302-2486 FAX
3035 E. Evans Avenue, Denver, CO 80210
ryan@javelinsolutions.net
http://www.javelinsolutions.com
CONTACT: Ryan Cunningham, President; Kyomi
Reinhard, Vice President
TYPE OF BUSINESS: Exclusive to the Franchise
Industry, Javelin develops & implements proprietary site selection processes for new &
established concepts, utilizing a vetted network of
Brokers, technological tools & in-depth knowledge
of national markets. Tiered services include:
market/demographic analysis & mapping; market
survey site qualification; LOI & Lease negotiation.
Proud partner of Domino’s Pizza, Togo’s
Restaurants, Famous Brands, Expedia
CruiseShipCenters, East Coast Wings, & Tropical
Smoothie Café.
TELECOMMUNICATIONS
ROIC ANALYTICS, LLC
(208) 954-1332
(888) 604-2521 FAX
TELECOMMUNICATIONS
Development
TAX CREDIT PROGRAM
HKP
(888) 556-0123
(563) 556-0123 (563) 599-2159
(479) 286-1101 FAX
TYPE OF BUSINESS: Professional Services-Tax
Credit Program. We specialize in: payroll, payroll
tax, human resources, benefits administration, and
work force management.
PARADIGM PARTNERS/ACA MARKETPLACE ENROLLMENT SOLUTIONS
(281) 558-7100 Ext. 102
1500 S. Dairy Ashford Road, Suite 240,
Houston, TX 77077
clagrappe@paradigmlp.com
http://www.paradigmlp.com
CONTACT: Craig La Grappe, Director
TYPE OF BUSINESS: Tax credit services to
companies in various industries.
WINDHAM BRANNON, PC
(404) 898-2000
(404) 898-2010 FAX
Atlanta, GA 30326
CLARITY
(800) 786-6160
(248) 327-4390
(248) 327-4420 FAX
ADGEO, INC.
(888) 947-3100
(314) 336-3202 (314) 336-3200
(314) 336-3222 FAX
cwaustin@adgeo.com
much more.
increased profits.
BULLSEYE TELECOM
(877) 438-2855
(248) 784-2501 FAX
25925 Telegraph Road, Suite 210,
sales@bullseyetelecom.com
http://www.bullseyetelecom.com
HUGHES
(301) 601-6427
(301) 428-7066 FAX
CONTACT: Tim Basa, VP, Sales
TYPE OF BUSINESS: Standardize and save up to
33% across all your locations. Keep your current
phones but switch to a digital platform, or replace
them with a Hosted PBX phone system all with no
out of pocket costs. One flat local and long
distance rate nationwide. One consolidated bill
simplifies operations and saves both time and
money. Work with a single live, U.S.-based
provider so you always have just one number to
call. Promote specials and increase revenue with
Auto-Attendant and Message-On-Hold.
TYPE OF BUSINESS: Hughes provides managed
broadband services to securely connect your facilities no matter where they are located. With over
20 years of networking experience in the retail,
restaurant, c-store, and hospitality sectors, Hughes
understands the franchise business. Hughes
franchise solutions support the many applications
you use, including credit/debit transactions, Pointof-Sale, Back-of-House, Front-of-House, secure
remote access, and more. Contact Hughes today to
learn how we can help you succeed.
CALLTRACKINGMETRICS
(855) 965-2255
IFBYPHONE, INC.
(312) 724-7113
Specialist
TYPE OF BUSINESS: CallTrackingMetrics
provides phone numbers to track the performance
of your advertisements so you know the exact ad
that led to every inbound phone call. Track ad
channels such as: print, TV, radio, Google
Adwords, banner ads, social media, organic
searches, and any other channels you are using.
Determine the true ROI of your advertising investments. We have thousands of phone numbers to
choose from that are instantly activated in 50
countries.
TYPE OF BUSINESS: As a franchise, you can use
Ifbyphone to: 1) route phone calls to the nearest
franchisee, 2) publish unique call tracking
numbers on each ad, to track marketing ROI, 3)
automate notification calls to franchisees,
customers, or prospects, and 4) automated call
answering and routing so you can avoid high call
center costs.
FRANCHISING WORLD
181
TELECOMMUNICATIONS
PUNCHH, INC.
(415) 623-4466
530 Lakeside Drive, Suite 240,
Sunnyvale, CA 94085
sastry@punchh.com
http://www.punchh.com
CONTACT: Sastry Penumarthy, VP, Marketing
and Business Development
IVEDA®
(800) 385-8616
(480) 307-8700
(480) 962-1251 FAX
AZ 85210
sales@iveda.com
Carrie Foote, Public Relations & Marcom
Manager
program.
NCC MEDIA
(404) 267-3612
(404) 231-5072 FAX
10 Piedmont Center, #500, Atlanta, GA 30305
craig_huber@spotcable.com
http://www.spotcable.com
CONTACT: Craig Huber, Account Manager
PEGASUS COMMUNICATION SOLUTIONS,
INC. (PCS)
(877) 608-3536
(913) 981-1100
(866) 566-8757 FAX
1948 E. Santa Fe, Suite A, Olathe, KS 66062
tchristo@pcsusa.com
http://www.pcsvoip.com
CONTACT: Tamer Christo, President/CEO;
Charlotte Kruger, Office Assistant
TYPE OF BUSINESS: The Power of
Communication...Simplified! As a nationwide
provider of hosted VoIP solutions, PCS understands that businesses today productivity through
our products and services. As your needs grow and
change, so do our features and capabilities.
Endlessly scalable, flexible and reliable, our
platform is truly future-proof - your solutions
remain relevant and competitive!
182
Highly reliable fiber- and coax- based communications services to businesses of all sizes; wholesale
services to a broad range of regional, national and
international network providers; managed and
outsourced information technology solutions and
cloud services through our NaviSite subsidiary;
and dedicated 24/7 customer support its customers
can depend on.
TYPE OF BUSINESS: Punchh is a mobile CRM
suite for restaurants, which includes mobile apps
for consumer engagement, big data customer
analytics, and integration with POS, social media,
and other third party systems. Headquartered in
Sunnyvale, CA., Punchh’s patent-pending
technology operates in more than 1,700 restaurant
locations under brands such as: Earl of Sandwich,
Farmer Boys, Hungry Howie’s, Mama Fu’s, Max’s
Restaurant of the Philippines, Rita’s Italian Ice,
Schlotzskys, Vino Volo, and Voodoo BBQ & Grill.
(203) 227-1255 Ext. 305
(203) 227-1257 FAX
Westport, CT 06880
RINGCENTRAL
(800) 378-8110
San Mateo, CA 94404
VIRTUALPBX®
(888) 825-0800
111 N. Market Street, Suite 1000,
San Jose, CA 95113
lon.baker@virtualpbx.com
http://www.virtualpbx.com
Executive
TYPE OF BUSINESS: Telecommunications.
TYPE OF BUSINESS: RingCentral is a leading
provider of cloud business phone systems
designed for today’s mobile and distributed
workforce. By combining a hosted, multiextension
business phone system with advanced voice and
fax functionality, RingCentral delivers ease of use,
flexibility and mobility, which cannot be provided
by complex and expensive on-premise legacy
phone systems. Headquartered in San Mateo,
California, RingCentral is privately held with
funding from Sequoia Capital, Khosla Ventures
and Cisco.
SUDDENLINK COMMUNICATIONS
(903) 520-3595
201 Quality Circle, College Station, TX 77845
nathan.geick@suddenlink.com
http://www.suddenlink.com
CONTACT: Nathan Geick, Director, Alternate
Channels; Ken Conner, VP, Business Services
TYPE OF BUSINESS: Cable Telecommunications.
TIME WARNER CABLE BUSINESS CLASS
(877) 264-7659
2551 Dulles View Drive, Herndon, VA 20171
TWC-NationalDirectSales@twc-businessclass.com
http://www.twcbc.com/NationalSales
CONTACT: National Sales; Chris Lawrence,
Director, National Accounts
TYPE OF BUSINESS: Time Warner Cable
Business Class is the business-to-business division
of Time Warner Cable (NYSE: TWC), which is
among the largest providers of video, phone,
Internet and private data networking services in
the United States. Time Warner Cable Business
Class was founded in 1998 and today serves more
than 535,000 business customers throughout the
U.S. Time Warner Cable Business Class offers:
CONTACT: Lon Baker, COO
VONAGE BUSINESS SOLUTIONS
(678) 343-6213
Atlanta, GA 30309
franchise@vonagebusiness.com
http://www.vonagebusiness.com
CONTACT: Jim Regan, Senior Director of
Channel; Don Peterman, Franchise Sales Manager
TYPE OF BUSINESS: Vonage Business Solutions
(VBS), is a 100% U.S. based hosted, VoIP,
business phone company, headquartered in Atlanta
GA. VBS provides award winning service to
franchisors, franchisees, and company owned,
multi-location organizations, anywhere broadband
Internet connectivity exists. VBS understands the
challenges of a decentralized organization and a
dispersed workforce. Our easily scalable solution,
supports a common goal of effectiveness and reliability, while greatly reducing telecom costs.
TRADE SHOWS/EXPOS
TELECONFERENCING
SERVICES
READYTALK
(800) 843-9167
(303) 209-1601
(303) 209-1788 FAX
1900 16th Street, Denver, CO 80202
sales@readytalk.com
http://www.readytalk.com
(888) 327-8744
(214) 346-5600
(972) 447-0375 FAX
CONTACT: Tom Kirkland, Account Executive;
Mike Ligon, Sales Director
TYPE OF BUSINESS: ReadyTalk is committed to
helping franchisors successfully conduct audio,
video and web conferences of all sizes – from ad
hoc, collaborative meetings to large webinars.
We’ve helped organizations like Service Brands
International, Smashburger, Fantastic Sams and
FASTSIGNS train remotely, sell franchises, and
cut travel expenses.
FORT WORTH CONVENTION &
VISITORS BUREAU
(817) 698-7831
(817) 338-3537 FAX
RINGCENTRAL
(800) 378-8110
San Mateo, CA 94404
Executive
TRADE SHOWS/EXPOS
INTERNATIONAL
(202) 887-7020
blight@alhi.com
http://www.alhi.com
CIVILIANJOBS.COM
(770) 423-0561
(815) 346-5242 FAX
Kennesaw, GA 30144
(314) 783-4562
(314) 646-1800
(314) 646-1818 FAX
Manager
Director
FRANCHISE EXPO SOUTH
MFV Expositions
(201) 226-1130
(201) 226-1131 FAX
http://www.franchiseexposouth.com
TYPE OF BUSINESS: Franchise Expo South,
held in Houston, Texas at the Reliant Center,
serves entrepreneurs and small business owners in
a rapidly growing market. FES provides you the
perfect opportunity to explore hundreds of
franchise concepts, full time or part time, representing every industry at virtually every
investment level.
(800) 289-4232
(408) 402-5738 FAX
FRANCHISEEXPO.COM
MFV Expositions
(201) 226-1130
(201) 226-1131 FAX
gmarco@mfvexpo.com
TYPE OF BUSINESS: Meeting and event production company specializing in: Creative
development, meetings and events, scenic and
environment, staging and equipment. ITC transforms your messages into experiences that
influence audience perception. 20 years and
growing!!
INTERNATIONAL FRANCHISE EXPO
MFV Expositions
(201) 226-1130
(201) 226-1131 FAX
http://www.ifeinfo.com
TYPE OF BUSINESS: The International
Franchise Expo is the world’s largest franchise
marketing event held every Spring in New York
City. This premier event is sponsored by the
International Franchise Association and offers the
world’s largest gathering of franchise opportunities and educational programs under one roof.
Nearly 500 domestic and international franchisors
showcase their franchise concepts at the IFE for
thousands of potential franchisees and investors.
KD KANOPY INC.
(800) 432-4435
(303) 650-1310
(303) 650-5211 FAX
matt@kdkanopy.com
Sales
FRANCHISING WORLD
183
TRADE SHOWS/EXPOS
of your next internal sales conference. TripBuilder
Media has been chosen by hundreds of organizations as their mobile event app provider. Why?
Because TripBuilder EventMobile Apps are userfriendly event apps that put the entire conference
experience into an attendee’s hands while
providing numerous sponsorship opportunities to
substantially boost conference revenue.
(404) 240-0999
(404) 240-0998 FAX
Atlanta, GA 30305
Dixon, Director
last year. We produce the New York/New Jersey
Franchise Expo, The Mid-West Franchise Expo,
The Canadian National Franchise Show and 25
Franchise and Business Opportunity Expos
across North America. Expand your Franchise by
being a part of these successful events!
MFV EXPOSITIONS
(201) 226-1130
(201) 226-1131 FAX
in-depth symposia.
NATIONAL EVENT MANAGEMENT, INC.
(800) 891-4859
(905) 477-2677 Ext. 228 or Ext. 233
(905) 477-7872 FAX
260 Town Centre Boulevard, Markham,
ON L3R 8H8 Canada
leslie@nationalevent.com
http://www.franchiseshowinfo.com
CONTACT: Fred Cox, Jr., President; Leslie
Lawrence, Director of Sales
TYPE OF BUSINESS: For over 15 years
National Event Management has been producing
Regional Franchise Expos across the United
States and Canada. Over 1500 of the industry’s
best known companies participated in our events
184
PRIMARY COLOR
PRIMARYCONNECT
(949) 370-4255
(714) 824-8992
(714) 824-8927 FAX
WEST COAST FRANCHISE EXPO
MFV Expositions
(201) 226-1130
(201) 226-1131 FAX
http://www.wcfexpo.com
TYPE OF BUSINESS: The West Coast Franchise
Expo serves the rapidly growing West Coast
market. It provides the perfect opportunity for over
200 franchise concepts, representing every
industry and virtually every investment level, to
meet face-to-face with the region’s most qualified
potential franchisees. Sponsored by the
International Franchise Association.
ZOOM 7, INC.
(214) 217-7700
(214) 217-7708 FAX
dhowieson@zoom7.com
Manager
TRANSLATION SERVICES
Development
(214) 459-8957
(972) 762-8723
(214) 706-6960 FAX
(203) 227-1255 Ext. 305
(203) 227-1257 FAX
Westport, CT 06880
TYPE OF BUSINESS: TripBuilder Media Inc.
creates innovative, branded mobile event apps and
folding print products designed to boost the impact
FRANWISE®
(714) 290-7783
info@franwise.net
available, too.
VEHICLES
KINETIC.THETECHNOLOGYAGENCY
(502) 719-9500
(502) 719-9565 FAX
200 Distillery Commons, Suite 200,
ray@thetechnologyagency.com
http://www.kinetic.thetechnologyagency.com
(203) 699-9805
(203) 699-9807 FAX
CONTACT: Raymond Schuhmann, President;
Scott Carothers, Senior Globalization Executive
TYPE OF BUSINESS:
GetCompanyUniforms.com is the custom online
uniform ordering solution for the franchise
industry. GetCompanyUniforms.com will design
and launch, specifically for you, an easy-to-use,
online ordering solution website, with pricing that
will astound you and products that will satisfy
your needs. We do promotional products, banners
and signs along with company uniforms. We do
everything for you!
TYPE OF BUSINESS: UniServ has provided
custom uniforms, promotional products, and
printing for over 40 years. We specialize in
National Chain Accounts. We offer overseas and
domestic production of all products. Our large
inventory and custom integrated web portal,
allows us to ship orders within 24 hours, in most
cases on the same day. We can ship from 3 facilities across the United States. Our quality and
customer service are unmatched in the industry.
Each one of our programs are tailored to meet
your needs.
TYPE OF BUSINESS: Kinetic is the only firm
working exclusively on the translation buyer’s
behalf to improve quality, secure your brand in
any language, speed-up time to global markets and
significantly reduce costs. This vendor
independent software centralizes all of your translation content for the brand and the franchisees,
has a one-click bid system and real time vendor
ratings per language. We’re revolutionizing the
translation procurement and management process
putting you, the franchisor in full control.
UNIFORMS
(855) 977-4689
(928) 445-8363 (928) 710-9080
(928) 445-8373 FAX
CLAYTON KENDALL
(888) 799-4757
(412) 798-7120
(412) 798-7122 FAX
CORPORATE CLOTHIER
(877) 255-2554
(615) 847-1985
(615) 847-4979 FAX
TYPE OF BUSINESS: Corporate Clothier has
developed strategic partnerships with brand name
apparel manufacturers which allows us to harness
the strengths of each of these companies offering
brand name apparel and hard goods. Our program
has been presented and accepted by some of the
largest corporations in the country because of the
diverse selection of product at near wholesale
pricing, the company store website package, and
first class customer service.
UNISERV INC.
(732) 774-1010
(732) 774-3311 FAX
INITIAL IMPRESSION
(800) 397-1474
(858) 277-8400
(858) 277-8408 FAX
7512 Clairemont Mesa Boulevard,
San Diego, CA 92111
sales@initialimpression.com
http://www.initialimpression.com
VEHICLES
LENDING
(312) 416-6801
(301) 791-5797 FAX
CONTACT: Craig Weiss, Vice President, Sales;
Stephen Weiss, General Manager
Marketing
SIGLER COMPANIES
(800) 750-6997
(515) 232-6997
(515) 232-8820 FAX
Ames, IA 50010
info@sigler.com
TYPE OF BUSINESS: Sigler Companies offers
the talent and technology to build your brand,
facilitate your operations and grow your business,
in the U.S. and internationally. We specialize in
simplifying the marketing and communications
cycle - from brand strategy to production capabilities, online stores to fulfillment solutions. Sigler
Companies can help you manage your marketing
and promotional efforts with creative services,
online tools, branded apparel and merchandise,
printed collateral and packaging and more.
(800) 234-5767
(602) 485-0900
(602) 569-1099 FAX
BUILDASIGN.COM
CarWrap.com
(800) CARWRAP
(512) 339-4447
(512) 339-4448 FAX
Austin, TX 78758
daniel@carwrap.com
NAPA AUTO PARTS
Genuine Parts Company
(770) 850-2427
(404) 654-1649 FAX
2999 Circle 75 Parkway, Atlanta, GA 30339-3050
josh_d’agostino@genpt.com
http://www.napaonline.com
CONTACT: Josh D’Agostino, Director, New
TYPE OF BUSINESS: #1 Automotive Parts
Distributor in the industry.
TIMELESS TRAVEL TRAILERS
(303) 432-7007
12250 W. 52nd Avenue, Wheat Ridge, CO 80033
brett@timelesstraveltrailers.com
http://www.timelesstraveltrailers.com
CONTACT: Brett Hall, President
TYPE OF BUSINESS: RV Customization:
Commercial and Recreational.
FRANCHISING WORLD
185
Shaping the
Future of
Franchising
The IFA Educational Foundation wishes to sincerely thank the lead donors to the campaign.
Make life a little sweeter.
™
The Stewart and Jane Bainum Fund
Melanie Bergeron
Joe Bourdow
BrightStar Group Holdings
Choice Hotels Foundation
Coca-Cola Foodservice & On-Premise
Lawrence “Doc” Cohen
DLA Piper
Dina Dwyer-Owens
The Dwyer Group
Edible Arrangements/Tariq Farid
Golden Corral
Jack Earle
Ron Feldman
FranConnect
International Franchise Association (IFA)
FirstService Brands, Inc.
Kathleen Gilmartin
Aziz Hashim
Home Instead Senior Care
Mike Isakson
Jani-King International
Stephen P. Joyce Fund
Gordon Logan
Jon Luther
J. Willard & Alice S. Marriott Foundation
Marriott International
Menchie’s Frozen Yogurt
PepsiCo Foodservice
Tabbassum Mumtaz
Roark Capital Group
The Romaniello Family Foundation
Julius & Joanne Shaw
Two Men & A Truck, Int’l.
The UPS Store
ALPHABETICAL INDEX: SUPPLIER FORUM
E
Alphabetical Index: Supplier Forum
@Work Personnel Services, Inc. . . . . . . . . . . . .140
5
5th Avenue Leads, LLC . . . . . . . . . . .63, 128, 148
9
919 Marketing Company . . . . . . . . . .63, 106, 153
A
A Closer Look Inc. . . . . . . . . . . . . . .103, 153, 164
Abrahams Kaslow & Cassman LLP . . . . . . . . . .71
Access Point Financial . . . . . . . . . . . . . . .117, 139
Accord Management Systems . . . . . .128, 137, 140
Actio Marketing . . . . . . . . . . . . . . . . . . . . . . . .104
Action Card . . . . . . . . . . . . . . . . . . . . . .85, 95, 128
AdGeo, Inc. . . . . . . . . . . . . . . . . . . . . .85, 153, 181
Affinity Network Solutions . . . . . . . . . .85, 95, 148
Aire-Master . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Akerman, LLP . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Alexander Holburn Beaudin + Lang LLP . . . . . .71
All Around Franchise Consultants . . . . . . . . . .128
All Points Public Relations, LLC . . . .63, 128, 154
Allstate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Althans Insurance Agency . . . . . . . . . . . . . . . . .143
AmCheck Payroll . . . . . . . . . . . . . . . . .61, 85, 140
America Business Franchise Group, LLC . . . .128
American Express . . . . . . . . . . . . . . . . . . . . . . .117
Anand and Anand . . . . . . . . . . . . . . . . . . . . . . . .71
AON Affinity . . . . . . . . . . . . . . . . . . . . . . . . . . .143
ApplePie Capital . . . . . . . . . . . . . . . . . . . . . . . .117
AppSmyth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Aranco Productions LLC . . . . . . . . . .84, 104, 163
Arent Fox LLP . . . . . . . . . . . . . . . . . . . . . . . . . .71
Armstrong Teasdale LLP . . . . . . . . . . . . . . . . . .71
Arnall Golden Gregory, LLP . . . . . . . . . . . . . . .71
ASE Group, Inc. . . . . . . . . . . . . . . . . .63, 104, 154
Asia Pulp and Paper . . . . . . . . . . . . . .85, 171, 176
Associated Luxury Hotels
International . . . . . . . . . . . . . . . . .105, 139, 183
Automatic Data
Processing, (ADP) . . . . . . . . . . . . . .86, 140, 143
Availe, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Avitus Group . . . . . . . . . . . . . . . . . . . .85, 117, 140
B
Baker & McKenzie . . . . . . . . . . . . . . . . . . . . . . .71
Baker, Donelson, Bearman,
Caldwell & Berkowitz, PC . . . . . . . . . . . . . . .71
Balboa Capital . . . . . . . . . . . . . . . . . . . . . . . . . .117
The Bancorp Bank - Franchise
Lending . . . . . . . . . . . . . . . . . . . . .117, 164, 185
Bank of America . . . . . . . . . . . . . . . . . . . . . . . .117
Bankers One Capital . . . . . . . . . . . . . . . . .117, 128
Barnes & Thornburg LLP . . . . . . . . . . . . . . . . . .71
Bartko, Zankel, Bunzel & Miller . . . . . . . . . . . .71
Baum Realty Group . . . . . . . . . . . . . . . . . . . . . .177
BB Commercial Solutions . . . . . . . .103, 145, 178
BDO USA, LLP . . . . . . . . . . . . . . . . . . . . .61, 128
BDP Franchising, LLC . . . . . . . . . . .106, 172, 185
Benetrends Commercial
Insurance Solutions . . . . . . . . . . . . . . . . . . . .143
Benetrends, Inc. . . . . . . . . . . . . . . . . .117, 141, 144
The Bernard Group . . . . . . . . . . . . . .108, 148, 172
BeTheBoss (Canada) . . . . . . . . . . . . . . .86, 95, 148
BFC . . . . . . . . . . . . . . . . . . . . . . . . . .106, 172, 175
BIA/Kelsey . . . . . . . . . . . . . . . . . . . .128, 137, 164
Big Holler . . . . . . . . . . . . . . . . . . . . . .95, 148, 170
Bill.com . . . . . . . . . . . . . . . . . . . . . . . . .61, 95, 117
BIP Opportunities Fund, LP . . . . . . . . . . . . . . .118
Bird & Bird LLP . . . . . . . . . . . . . . . . .71, 128, 146
BISON Advertising, Inc. . . . . . . . . . . . . . . . . . .148
Bittencourt Group . . . . . . . . . . . . . . .110, 128, 146
BizBuySell.com . . . . . . . . . . . . . . . . . .64, 95, 148
BizCom Associates . . . . . . . . . . . . . . . . . . . . . .154
BizNextGen.com . . . . . . . . . . . . . . . .126, 129, 140
BizUnite . . . . . . . . . . . . . . . . . . . . . . . . . . . .86, 95
BizVision . . . . . . . . . . . . . . . . . . . . . . . .84, 86, 110
Blake, Cassels &
Graydon LLP (Blakes) . . . . . . . . . . . . . . . . . .72
Bloom & Associates, LLC . . . . . . . . .86, 126, 129
Blue Water Media . . . . . . . . . . . . . . . . . . . . . . .154
Bluefin Payment Systems . . . . . . . . . . . . . .94, 118
Bluewater . . . . . . . . . . . . . . . . . . . . .106, 154, 165
Blumling & Gusky, LLP . . . . . . . . . . . . . . . . . . .72
BoeFly, LLC . . . . . . . . . . . . . . . . . . . .96, 118, 177
Booker Software . . . . . . . . . . . . . . . . . . . . . . . . .96
Bookkeeping Express
Enterprises, LLC . . . . . . . . . . . . . . . . . . .61, 118
BrandChise . . . . . . . . . . . . . . . . . . . .110, 129, 152
BrandPOP . . . . . . . . . . . . . . . . . . . . . .64, 172, 179
Bridgeline Digital . . . . . . . . . . . . . . . .95, 149, 165
Brigard & Urrutia Abogados S.A.S. . . . . . . . . . .72
Brookside Consulting . . . . . . . . . . . . . . . . . . . .129
Brookwood Associates, LLC . . . . . . . . . . . . . . .118
Bryan Cave LLP . . . . . . . . . . . . . . . . . . . . . . . . .72
Buchanan Ingersoll Rooney PC . . . . . . . . . . . . .72
The Buena Vista Palace Hotel & Spa . . . . . . . .139
BuildASign.com . . . . . . . . . . . . . . . .172, 179, 185
BullsEye Telecom . . . . . . . . . . . . . . . . . . . . . . .181
Buse Heberer Fromm . . . . . . . . . . . . . . . . . . . . .72
Bush Ross, P.A. . . . . . . . . . . . . . . . . . . . . . . . . . .72
Business Alliance, Inc. . . . . . . . . . . .126, 129, 138
Business Financial Services . . . . . . . .87, 118, 169
BusinessUS . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Butzel Long, A Professional Corporation . . . . . .72
Buxton . . . . . . . . . . . . . . . . . . . . . . . .106, 129, 180
C
Cadence9 . . . . . . . . . . . . . . . . . . . . . . . .86, 96, 154
CallSource . . . . . . . . . . . . . . . . . . . . . . .86, 96, 110
CallTrackingMetrics . . . . . . . . . . . . . .86, 154, 181
Capital One . . . . . . . . . . . . . . . . . . . . . .86, 94, 118
CapitalSpring . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Capodice & Associates . . . . . . . . . . . . . . .115, 141
Captivate . . . . . . . . . . . . . . . . . . . . . . .96, 148, 165
Carbonite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Carousel30 . . . . . . . . . . . . . . . . . . . . . . .64, 96, 154
Cassels Brock . . . . . . . . . . . . . . . . . . . . . . . . . . .72
CertiLearn, Inc. . . . . . . . . . . . . . . . . . .96, 110, 163
CGB Publishing . . . . . . . . . . . . . . . . . . . .165, 176
Chapski & Chapski, CPAs, LLP . . . . . . . . . . . . .61
Cheng Cohen LLC . . . . . . . . . . . . . . . . . . . . . . .72
Chernow Kapustin, LLC . . . . . . . . . . .73, 109, 177
Choctaw Nation of Oklahoma . . . . . . . . . . . . . .169
CIT Small Business Lending . . . . . . . . . .118, 177
Citrin Cooperman . . . . . . . . . . . . . . . .61, 118, 129
CivilianJobs.com . . . . . . . . . . . . . . . .165, 176, 183
Clarity . . . . . . . . . . . . . . . . . . . . . . . . . .86, 96, 181
Clayton Kendall . . . . . . . . . . . . . . . . .87, 175, 185
ClearPath Solutions . . . . . . . . . . . . . .115, 129, 141
CliftonLarsonAllen, LLP . . . . . . . . . . . . . . . . . .61
Cline Williams Wright
Johnson & Oldfather, L.L.P. . . . . . . . . . . . . . .73
CMIT Solutions, Inc. . . . . . . . . . . . . . . . . .96, 169
Cockrell Enovation . . . . . . . . . . . . . .154, 172, 179
Comark Direct . . . . . . . . . . . . . . . . . .106, 154, 172
Constant Contact . . . . . . . . . . . . . . . . . .64, 96, 155
Convergent Mobile, Inc. . . . . . . . . . . .87, 149, 155
Core Financial Outsourcing, Inc. . . . . . . . . . . . .61
Cornerstone Bank . . . . . . . . . . . . . . . . . . . . . . .118
Corporate Clothier . . . . . . . . . . . . . . .149, 175, 185
Corporate Press, Inc. . . . . . . . . . . . . .155, 172, 175
Corrigo Incorporated . . . . . . . . . . . . . .97, 103, 152
Coverall Health-Based
Cleaning System . . . . . . . . . . . . . . . . . .152, 164
Creative Alliance . . . . . . . . . . . . . . . . . . . . . . . . .64
Creative Media Group, Inc. (CMG) . . . . . . . . . .97
Creative Producers Group . . . . . . . . . .84, 105, 163
CrowdFranchise . . . . . . . . . . . . . . . .119, 126, 129
Cummings Franchise Law, P.C. . . . . . . . . . . . . .73
D
Dale & Lessmann LLP . . . . . . . . . . . . . . . . . . . .73
Dannemann Siemsen Bigler &
Ipanema Moreira . . . . . . . . . . . . . . . . . . . . . . .73
Data Doctors . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
DataSphere Technologies, Inc. . . . . . .97, 155, 165
Davis Wright Tremaine LLP . . . . . . . . . . . . . . . .73
Dawson Franchise Insurance Division . . . . . . .143
Day Pitney LLP . . . . . . . . . . . . . . . . . . . . . . . . . .73
DDR Corp. . . . . . . . . . . . . . . . . . . . . . . . .177, 180
Decision Logic . . . . . . . . . . . . . . . . . . . . . . .87, 97
Decor&You® . . . . . . . . . . . . . . . . . . .103, 145, 152
Definitive Software Solutions, LLC . . . . . . .87, 97
Demandforce . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Dentons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Design the Planet . . . . . . . . . . . . . . . .64, 155, 164
Dex Media . . . . . . . . . . . . . . . . . . . . . .64, 155, 165
Dexter Solutions . . . . . . . . . . . . . . . .155, 172, 175
Dickinson Wright LLP . . . . . . . . . . . . . . . . . . . .73
Direct Capital Franchise Group . . . . . . . . .116, 119
Direct Connect Ventures, Inc. . . . . . . . . . .119, 143
Directed Equity, Inc. . . . . . . . . . . . . .119, 126, 129
DirectMail2Go . . . . . . . . . . . . . . . . .106, 155, 172
DIRECTV Inc. . . . . . . . . . . . . . . . . . . . . . . . . .169
Divvy by Alexander’s . . . . . . . . . . . .155, 172, 179
DLA Piper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
DMS, Inc. (Digital Messaging Solutions) . . . . . .97
Dorsey & Whitney LLP . . . . . . . . . . . . . . . . . . .73
DRDA, PLLC CPAs &
Business Consultants . . . . . . . . . . . . . . . . . . . .61
Driven Local . . . . . . . . . . . . . . . . . . . . . . .155, 165
Drumm Law, LLC . . . . . . . . . . . . . . . . . . . . . . . .74
Dykema Gossett PLLC . . . . . . . . . . . . . . . . . . . .74
Dynamic Media . . . . . . . . . . . . . . . . . . . . . .84, 155
E
E. H. Anderson Public Relations . . . . .64, 84, 155
E3 Local Marketing Solutions . . . . . .64, 106, 155
Ecolab Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Edwards Global Services, Inc. . . . . .129, 138, 146
EKS&H . . . . . . . . . . . . . . . . . . . . . . . . . . . .62, 129
The Elliot Group . . . . . . . . . . . . . . . . . . . . . . . .115
Law Offices of Van Elmore . . . . . . . . . . . . . . . .74
FRANCHISING WORLD
187
suppliers
@
E
eMaximation, LLC . . . . . . . . . . . . . . .97, 149, 156
Emirates Law Network, LLC . . . . . . . . . . . . . . .74
Empowerkit - Local Website
Management & Publishing
for Franchises . . . . . . . . . . . . . . . . .97, 149, 156
Engage121 . . . . . . . . . . . . . . . . . . . . . .97, 156, 165
The Entrepreneur Authority, LLC . . .110, 126, 129
Entrepreneur Media Inc. . . . . . . . . . . .64, 156, 176
The Entrepreneur’s Source® . . . . . . .126, 130, 138
Entrepreneur.com . . . . . . . . . . . . . . .138, 149, 166
Executive Leads, LLC . . . . . . . . . . . .64, 156, 165
ExecutiveFranchises.com . . . . . . . . . . .65, 87, 156
Express Employment
Professionals . . . . . . . . . . . . . .87, 114, 115, 164
F
F.C. Dadson, SIB, LLC . . . . . . . . . . .103, 108, 145
Faegre Baker Daniels LLP . . . . . . . . . . . . . . . . .74
Fahey Schultz Burzych Rhodes PLC . . . . . . . . .74
Fairfield Business Solutions . . . . . . . .87, 110, 164
Fasken Martineau Dumoulin LLP . . . . . . . . . . . .74
FAST Franchise Accelerated
Success Training™ . . . . . . . . . . . .110, 138, 168
FASTSIGNS National Accounts . . . . .65, 179, 183
Feher & Feher . . . . . . . . . . . . . . . . . 126, 130, 146
Tom Feltenstein’s Power
Marketing Academy . . . . . . . . . . .106, 130, 156
Fetch Graphics . . . . . . . . . . . . . . . . . .65, 172, 179
FGP Commercial Leasing . . . . . . . . . . . . .177, 180
Fidelity Bank . . . . . . . . . . . . . . . . . . . .94, 119, 177
Field Fisher Waterhouse LLP . . . . . . . . . . . . . . .74
Firestorm . . . . . . . . . . . . . . . . . . . . . . . . . . .88, 169
First Choice Insurance
Intermediaries, Inc. . . . . . . . . . . . . . . . . . . . .143
Fish Consulting . . . . . . . . . . . . . . . . . . . . . . . . .156
FisherZucker LLC . . . . . . . . . . . . . . . . . . . . . . . .74
Fishman PR . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
FlockTAG LLC . . . . . . . . . . . . . . . . . . . . .156, 169
Foley & Lardner LLP . . . . . . . . . . . . . . . . . . . . .74
Forman Holt Eliades & Youngman LLC . . . . . .75
Fort Worth Convention &
Visitors Bureau . . . . . . . . . . . . . . .105, 180, 183
Forum Analytics, LLC . . . . . . . . . . .138, 177, 180
Foundry Local . . . . . . . . . . . . . . . . . . .97, 149, 156
Fox Rothschild LLP . . . . . . . . . . . . . . . . . . . . . .75
Franchise America Finance . . . . . . . . . . . . . . . .119
Franchise Beacon . . . . . . . . . . . . . . . . . . . . . . .130
Franchise Brokers Association . . . . .110, 126, 130
Franchise Business Review . . . . . . . .103, 138, 164
The Franchise Consulting Group . . . . . . . . . . .130
Franchise Development
Services Limited . . . . . . . . . . . . . .130, 146, 176
Franchise Developments, Inc. . . . . . .130, 146, 152
Franchise Direct . . . . . . . . . . . . . . . . .97, 149, 157
Franchise Dynamics, LLC . . . . . . . . . . . .110, 130
Franchise Elevator . . . . . . . . . . . . . . . . . . . . . . .157
Franchise Expo South . . . . . . . . . . . . . . . .110, 183
Franchise Finance . . . . . . . . . . . . . . . . . . . . . . .119
Franchise Gator, LLC . . . . . . . . . . . .149, 157, 165
Franchise Market Ventures, LLC . . . .75, 126, 130
Franchise Marketing 360® . . . . . . . . . .65, 157, 166
Franchise Marketing Group . . . . . . . .65, 157, 166
Franchise Marketing Systems . . . . . .126, 130, 157
Franchise Match® . . . . . . . . . . . . . . .131, 138, 166
Franchise Opportunities Network . . . .65, 139, 149
Franchise Opportunity Specialist . . . . . . .126, 131
Franchise Payments Network . . . . . . .94, 119, 170
Franchise Performance Group . . . . . .111, 131, 149
Franchise Printing Services, LLC . . . .88, 157, 173
Franchise Real Estate, LLC . . . . . . .127, 131, 177
188
Franchise Relationships Institute . . . . . . . .111, 131
Franchise Sherpas . . . . . . . . . . . . . . . . . . . . . . .119
Franchise Software Systems . . . . . . . .97, 149, 157
Franchise Solutions . . . . . . . . . . . . . . .65, 131, 150
Franchise Update Media . . . . . . . . . .166, 176, 183
Franchise Valuations Ltd . . . . . . . . . . . . . . . . . .131
Franchise.com . . . . . . . . . . . . . . . . . . .65, 150, 166
FranchiseBlast . . . . . . . . . . . . . . . . . . .98, 150, 171
FranchiseClique.com . . . . . . . . . . . . . .65, 150, 166
FranchiseConnect.com . . . . . . . . . . . . . . . . . . .150
FranchiseEXPO.com . . . . . . . . . . . . .150, 166, 183
FranchiseHelp.com . . . . . . . . . . . . . .150, 157, 166
FranchiseSearch.com® . . . . . . . . . . . .131, 150, 166
FranchiseWell, LLC . . . . . . . . . . . . . . . . . . . . .131
FRANCHISEWORKS.com . . . . . . . .65, 150, 166
Franchisor Pipeline . . . . . . . . . . . . . . . . . . . . . .150
FranChoice . . . . . . . . . . . . . . . . . . . . . . . .127, 131
FranConnect . . . . . . . . . . . . . . . . . . . . .88, 98, 111
FRANdata . . . . . . . . . . . . . . . . . . . . .119, 132, 139
FranFinders, LLC . . . . . . . . . . . . . . . . . . .127, 132
FranForward . . . . . . . . . . . . . . . . . . . .88, 107, 132
FranFund, Inc. . . . . . . . . . . . . . .120, 125, 127, 132
Franklin Covey . . . . . . . . . . . . . . . . . . . . . . . . .111
FranNet, LLC . . . . . . . . . . . . . . . . . . . . . .127, 132
Franselect . . . . . . . . . . . . . . . . . . . . . . . . .127, 132
FranTech . . . . . . . . . . . . . . . . . . . . . . . . . . .88, 151
FranWise® . . . . . . . . . . . . . . . . . . . . .132, 153, 184
Freeman Audio Visual, Inc. . . . . . . . . . . . . . . . . .84
Friedman, Rosenwasser & Goldbaum . . . . . . . .75
FRM Solutions . . . . . . . . . . . . . . . . . . .88, 98, 111
FrontStream Payments . . . . . . . . . . . .94, 120, 171
Frost Brown Todd LLC . . . . . . . . . . . . . . . . . . . .75
FulCircle Media, LLC . . . . . . . . . . . . .94, 157, 173
Funding Circle . . . . . . . . . . . . . . . . . .120, 127, 132
Funding Solutions, LLC . . . . . . . . . . . . . . . . . .120
G
G.Neil Poster Guard®
Compliance Protection . . . . . . . . . .88, 141, 153
G/O Digital . . . . . . . . . . . . . . . . . . . . . . . . .66, 158
Gallagher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Gallet Dreyer & Berkey, LLP . . . . . . . . . . . . . . .75
Garcia & Milas, P.C. . . . . . . . . . . . . . . . . . .75, 109
W. Michael Garner, PA . . . . . . . . . . . . . . . . . . . .75
Genovese Joblove & Battista . . . . . . . . . . . . . . .75
GetCompanyUniforms.com . . . . . . . .65, 175, 185
Global Franchise Network . . . . . . . .127, 132, 146
Go West Creative Group . . . . . . . . . . . . . . . . . .164
Gonzalez Calvillo, S.C. . . . . . . . . . . . . . . . . . . . .75
Google . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Gordon & Rees LLP . . . . . . . . . . . . . . . . . . . . . .75
Gowling Lafleur Henderson, LLP . . . . . . . . . . .75
Graham & Dunn . . . . . . . . . . . . . . . . . . . . . . . . .75
Gray Plant Mooty . . . . . . . . . . . . . . . .76, 109, 146
Greenbaum Marketing Strategy . . . . .65, 132, 157
Greenberg Traurig, LLP . . . . . . . . . . . . . . .76, 109
Greensfelder, Hemker & Gale, P.C. . . . . . . . . . .76
Growth Coach . . . . . . . . . . . . . . . . . . .88, 111, 133
Guidant Financial Group, Inc. . . . . . . . . .120, 169
Gupton Marrs International, Inc. . . . . .88, 98, 133
Gust Rosenfeld, PLC . . . . . . . . . . . . . . . . . . . . . .76
H
Harris Goldman Productions, Inc. . . .84, 105, 164
Harte Hanks . . . . . . . . . . . . . . . . . . . . . . . .107, 158
Haynes and Boone, LLP . . . . . . . . . . . . . . . . . . .76
Henry Wurst, Inc. . . . . . . . . . . . . . . .107, 158, 173
hibu . . . . . . . . . . . . . . . . . . . . . . . . . . . .66, 98, 158
Higher Logic . . . . . . . . . . . . . . . . . . . . .89, 98, 150
HigherVisibility, LLC . . . . . . . . . . . . .66, 158, 167
Hilton Luxury Brands . . . . . . . . . . . . . . . . . . . .140
HireArk . . . . . . . . . . . . . . . . . . . . . . . . . . .115, 141
Hireology, Inc. . . . . . . . . . . . . . . . . . . . .85, 98, 141
Hirzel & Dreyfuss, P.A . . . . . . . . . . . . . . . . . . . 76
HKP . . . . . . . . . . . . . . . . . . . . . . . . . . .62, 141, 181
Hoffer Adler LLP . . . . . . . . . . . . . . . . . . . . . . . .76
Holmes Lofstrom, PC . . . . . . . . . . . . . . . . .76, 133
Honigman Miller Schwartz
and Cohn LLP . . . . . . . . . . . . . . . . . . . . . . . . .76
HORNE LLP . . . . . . . . . . . . . . . . . . . . . . . .62, 133
Hot Dish Advertising . . . . . . . . . . . . . . . . .66, 158
HSBC Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Hughes . . . . . . . . . . . . . . . . . . . . . . . . .88, 178, 181
Husch Blackwell LLP . . . . . . . . . . . . .76, 109, 147
Hutchinson Avery & Associates, PLLC . . . . . . .62
HWL Ebsworth . . . . . . . . . . . . . . . . . . . . . . . . . .77
Hyland Levin LLP . . . . . . . . . . . . . . . . . . . . . . . .77
Hylant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Hyrell . . . . . . . . . . . . . . . . . . . . . . . . . . .85, 89, 142
I
Ifbyphone, Inc. . . . . . . . . . . . . . . . . . .94, 158, 181
iFranchise Group . . . . . . . . . . . . . . . .133, 139, 147
IFX Franchise Management
Systems . . . . . . . . . . . . . . . . . . . . . . .89, 98, 133
Image Technologies Corporation . . . .84, 105, 183
IMN . . . . . . . . . . . . . . . . . . . . . . . . . . . .66, 98, 158
Inbound Lead Solutions . . . . . . . . . . . . . . . . . .158
INFINITI HR . . . . . . . . . . . . . . . . . . .89, 141, 144
InfoGroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Ingage Consulting . . . . . . . . . . . . . . . . . . .111, 133
Initial Impression . . . . . . . . . . . . . . . . . . .175, 185
Insight to Execution . . . . . . . . . . . . . . . . . . . . .133
Intacct . . . . . . . . . . . . . . . . . . . . . . . . . .62, 99, 120
Integrated Digital Strategies . . . . . . . . . . .158, 167
Intelligent Direct, Inc. . . . . . . . . . . . . . .89, 99, 139
International Franchise Expo . . . . . . . . . . .111, 183
The International
Franchising Centre . . . . . . . . . . . .111, 133, 147
Intuit . . . . . . . . . . . . . . . . . . . . . . . . . .94, 120, 171
Investors Management Corporation . . . . .120, 169
Irvine Company Retail
Properties . . . . . . . . . . . . . . . . . . . . .89, 103, 178
Iveda® . . . . . . . . . . . . . . . . . . . . . . . . .89, 178, 182
J
Jaffe Raitt Heuer & Weiss, PC . . . . . . . . . . . . . .77
Japs-Olson Company . . . . . . . . . . . .107, 159, 173
Javelin Solutions . . . . . . . . . . . . . . . . . . . .178, 180
JKG Group, Inc. . . . . . . . . . . . . . . . . .90, 107, 173
Jones & Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Jones Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Jones, Waldo, Holbrook, McDonough . . . . . . . .77
K
Kaufman & Canoles . . . . . . . . . . . . . . . . . . . . . .77
Kaufmann Gildin & Robbins LLP . . . . . . . . . . .77
KD Kanopy Inc. . . . . . . . . . . . . . . . .173, 175, 183
Keystone Insurers Group, Inc. . . . . . . . . . . . . .144
Kiekenapp & Associates, LLC . . . . .127, 133, 167
Kilpatrick Townsend & Stockton LLP . . . . . . . .77
Kinetic.theTechnologyAgency . . . . . . . . . .99, 185
KLG & Associates, LLP . . . . . . . . . . .62, 120, 133
Konnect Public Relations . . . . . . . . . .66, 134, 159
L
Landmark Interactive . . . . . . . . . . . . . . . .151, 159
LaPlaca Pujo, P.C. . . . . . . . . . . . . . . . . . . . . . . . .77
Lapointe Rosenstein
Marchand Melancon, L.L.P. . . . . . . . . . . . . . .77
Mullin Russ Kilejian, PC . . . . . . . . . . . . . . . . . .79
Munsch, Hardt, Kopf & Harr, P.C. . . . . . . . . . . .79
Murray Law, P.A. . . . . . . . . . . . . . . . . . . . . . . . .79
MyFranchisePath.com . . . . . . . . . . . . . . . . . . . .135
M
Olivares & CIA, S.C. . . . . . . . . . . . . . . . . . . . . .80
One Source Retail . . . . . . . . . . . . . . .103, 108, 146
Optiva Signs . . . . . . . . . . . . . . . . . . .108, 152, 179
Osler, Hoskin & Harcourt LLP . . . . . . . . . . . . . .80
Our Town America . . . . . . . . . . . . . . . . . . . . . . .67
Out Of The Box Technology . . . . . . . .62, 100, 112
M&T Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
m2M Strategies . . . . . . . . . . . . . . . . .134, 159, 175
Maddin, Hauser, Wartell,
Roth & Heller PC . . . . . . . . . . . . . . . . . . . . . .78
Management 2000 . . . . . . . . . . . . . . . .90, 112, 134
Manalto Inc. . . . . . . . . . . . . . . . . . . . . . . . .99, 159
Manning, Fulton & Skinner, PA . . . . . . . . .78, 134
MarComet.com, Inc. . . . . . . . . . . . . . .99, 159, 173
Marketing Impact . . . . . . . . . . . . . . .107, 159, 173
Marks & Klein, LLP . . . . . . . . . . . . . . . . . . . . . .78
Marron Lawyers . . . . . . . . . . . . . . . . . . . . . . . . .78
Marsh & McLennan Agency . . . . . . .121, 142, 144
Master Franchise Germany . . . . . . . .127, 134, 147
MatchPoint . . . . . . . . . . . . . . . . . . . .127, 134, 147
McCarter & English . . . . . . . . . . . . . . . . . . . . . .78
McCarthy Tetrault . . . . . . . . . . . . . . . . . . . . . . . .78
McDonald Hopkins LLC . . . . . . . . . . . . . . . . . . .78
McKeeCo Services, LLC . . . . . . . . . . . . .127, 134
Media Direct Inc. . . . . . . . . . . . . . . . . . . . .90, 160
Meeting Expectations, Inc. . . . . . . . .105, 113, 184
MenuTrinfo LLC . . . . . . . . . . . . . . . . . . . . . . . .169
Merrill Lynch/Bank of America . . . . . . . . . . . .121
MFV Expositions . . . . . . . . . . . . . . .112, 151, 184
Michael Walters Advertising . . . . . . . .67, 160, 167
Miller Canfield . . . . . . . . . . . . . . . . . .78, 134, 147
Miller Thomson, LLP . . . . . . . . . . . . . . . . . . . . .79
MINDBODY . . . . . . . . . . . . . . . . . . . . .90, 99, 171
MindStream Interactive . . . . . . . . . . . .67, 151, 167
Mocentric, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . .67
Modern Business Associates, Inc. . . . .90, 142, 145
Modernistic, Inc. . . . . . . . . . . . . . . . .108, 173, 179
MomentFeed . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Moneco Group . . . . . . . . . . . . . . . . . . . . . . . . . .135
Money Mailer . . . . . . . . . . . . . . . . . . . . . . .67, 107
Monkeybread . . . . . . . . . . . . . . . . . . . . . . . . . . .160
Monkeymedia Software . . . . . . . . . . . . . . . . . . .99
Monroe Moxness Berg PA . . . . . . . . . . . . . . . . .79
Mound Printing Co., Inc. . . . . . . . . .107, 108, 173
Mount Pleasant Capital, LLC . . . . . . . . . .121, 170
Moye White LLP . . . . . . . . . . . . . . . . . . . . . . . . .79
MSA Worldwide . . . . . . . . . . . . . . . .135, 147, 153
N
NAPA Auto Parts . . . . . . . . . . . . . . . . . . . . . . . .185
NAPEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
National Event Management, Inc. . . . . . .160, 184
National Football League . . . . . . . . . . . . . . . . .170
NCC Media . . . . . . . . . . . . . . . . . . . . . . . .160, 182
Nelson, Mullins, Riley &
Scarborough LLP . . . . . . . . . . . . . . . . . . . . . .79
NetSearch Direct . . . . . . . . . . . . . . . . .67, 160, 167
Netsolace, Inc. . . . . . . . . . . . . . . . . . . . .90, 99, 171
New Image Marketing
Research Corporation . . . . . . . . . .103, 164, 170
newBrandAnalytics . . . . . . . . . . . . . . . . . . . . . .103
Newmark Grubb Knight Frank . . . . .127, 140, 178
Nexsen Pruet . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Nixon Peabody LLP . . . . . . . . . . . . . . . . . . . . . .79
No Limit Agency . . . . . . . . . . . . . . . . . . . . .67, 160
Northwood University . . . . . . . . . . . . . . . . . . . .112
Norton Rose . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Nuvek, LLC . . . . . . . . . . . . . . . . . . .100, 151, 152
O
P
Pango Financial, LLC . . . . . . . . . . . . .91, 121, 165
Paradigm Partners/ACA
Marketplace Enrollment Solutions . . . . . . . .181
Paris Ackerman & Schmierer, LLP . . . . . . . . . . .80
Parker, Hudson, Rainer & Dobbs, LLC . . . . . . .80
Patriot Creative Group . . . . . . . . . . . . . . . . . . . .67
Pattishall, McAuliffe, Newbury,
Hilliard & Geraldson LLP . . . . . . . . . . . . . . . .80
Paychex, Inc. . . . . . . . . . . . . . . . . . . .121, 142, 145
Paycor . . . . . . . . . . . . . . . . . . . . . . . . .91, 121, 142
PayPal . . . . . . . . . . . . . . . . . . . . . . . . . . . .121, 171
PaySimple . . . . . . . . . . . . . . . . . . . . . . . . . .94, 100
Pegasus Communication
Solutions, Inc. (PCS) . . . . . . . . . . . . . . . .91, 182
Pepper Hamilton LLP . . . . . . . . . . . . . . . . .80, 135
Perkins Coie LLP . . . . . . . . . . . . . . . . . . . .80, 135
Phillips Lytle LLP . . . . . . . . . . . . . . . . . . . . . . . .80
Placeable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Plan Ahead Events . . . . . . . . . . . . . . . . . . . . . . .105
Plante & Moran, PLLC . . . . . . . . . . . .62, 100, 135
Plave Koch PLC . . . . . . . . . . . . . . . . . . . . . . . . .80
Playa Platform, Inc. . . . . . . . . . . . . . . . . . . . . . .160
PlayerLync . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Pop-A-Lock . . . . . . . . . . . . . . . . . . . . .91, 170, 178
Population Services International . . . . . . .168, 170
POSitive Technology . . . . . . . . . . . .100, 171, 178
PostNet . . . . . . . . . . . . . . . . . . . . . . . . . . . .91, 170
Precision Services Group . . . . . . . . .100, 173, 175
Premier Mounts . . . . . . . . . . . . . . . . .108, 171, 179
Preti Flaherty . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Primary Color . . . . . . . . . . . . . . . . . .108, 174, 184
PrimeNet Direct Marketing Solutions . . . . . . . .107
PrimePay . . . . . . . . . . . . . . . . . . . . . . .91, 121, 142
PrintingForLess.com . . . . . . . . . . . . .107, 174, 180
ProAlign, LLC . . . . . . . . . . . . . . . . . . . . . . . . . .100
Process Peak, LLC . . . . . . . . . . . . . . .91, 100, 167
Professional Athlete
Franchise Initiative (PAFI) . . . . . . . . . . . . . .160
The Profit Experts . . . . . . . . . . . . . . . . . . . . . . .121
Profit Mastery . . . . . . . . . . . . . . . . . . . . . .112, 122
ProfitKeeper . . . . . . . . . . . . . . . . . . . . .62, 91, 100
PROGRADE . . . . . . . . . . . . . . . . . . .107, 174, 175
Program Insurance Group . . . . . . . . .122, 142, 145
ProspectPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Proven Match . . . . . . . . . . . . . . . . . . .91, 112, 142
ProVision Security Solutions, Inc. . . . . . . . . . .179
Punchh, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Q
Qiigo, Inc. . . . . . . . . . . . . . . . . . . . . .151, 160, 167
Quarles & Brady . . . . . . . . . . . . . . . . . . . . . . . . .80
Quatrro FPO Solutions . . . . . . . . . . . . . . . .63, 122
Quill.com . . . . . . . . . . . . . . . . . . . . . . . . . . .91, 170
R
Rachlis Duff Adler Peel & Kaplan, LLC . . . . . .81
Rallio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
RAMA International . . . . . . . . . . . . . .81, 135, 147
Randal Retail Group . . . . . . . . . . . . .103, 108, 146
RBZ, LLP - Franchise
Services Group . . . . . . . . . . . . . . . .62, 122, 136
ReachLocal . . . . . . . . . . . . . . . . . . . . .67, 160, 168
ReadyTalk . . . . . . . . . . . . . . . . . . . . . . . . . .84, 183
Red Rhino Market Group . . . . . . . . . .67, 107, 160
regroup brand communications . . . . . .67, 160, 168
Rehmann . . . . . . . . . . . . . . . . . . . . . . . .63, 85, 122
Remote Data Backups, Inc. . . . . . . . . .91, 100, 110
Remote Quality Bookkeeping . . . . . . . .63, 92, 122
ReSource, Inc. . . . . . . . . . . . . . . . . . . .92, 100, 171
RestaurantCAT, Inc. . . . . . . . . . . . . .112, 135, 170
Results Thru Strategy . . . . . . . . . . . . . . . . . . . .135
Reviving Work Ethic, Inc. . . . . . . . . . . . . . . . . .112
RevLocal . . . . . . . . . . . . . . . . . . . . . . .67, 151, 161
Rhino 7 Franchise
Development Corporation . . . . . . . . . . . . . . .135
Rhoads & Sinon LLP . . . . . . . . . . . . . . . . . . . . .81
RingCentral . . . . . . . . . . . . . . . . . . . . .92, 182, 183
Rio SEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
The Riverside Company . . . . . . . . . . . . . . . . . .122
Roark Capital Group . . . . . . . . . . . . . . . . . . . . .122
Robins, Kaplan, Miller & Ciresi L.L.P. . . . . . . .81
Robinson Waters & O’Dorisio, P.C. . . . . . . . . . .81
Roetzel & Andress . . . . . . . . . . . . . . . . . . . . . . . .81
John Layton Rogers Law Corporation . . . . . . . .81
ROIC Analytics, LLC . . . . . . . . . . . .104, 139, 181
The Richard L. Rosen Law Firm, PLLC . . . . . .81
Royal Caribbean International . . . . . . . . . . . . .105
Ryan, Swanson & Cleveland, PLLC . . . . . . . . . .81
S
Safeguard . . . . . . . . . . . . . . . . . . . . . . . . . .174, 175
Salamander Hotels & Resorts . . . . . .106, 140, 180
Sanderson & Associates . . . . . . . . . . .68, 135, 161
Sandler Training . . . . . . . . . . . . . . . . . . . . .92, 112
Satmetrix, Inc. . . . . . . . . . . . . . . . . . . .92, 101, 104
The Scan Group, Inc. . . . . . . . . . . . .107, 161, 174
Bruce S. Schaeffer . . . . . . . . . . . . . . . . . . . .81, 136
Schmidt & Ayers,
Attorney at Law . . . . . . . . . . . . . . .81, 109, 136
Scorpion Design . . . . . . . . . . . . . . . . . . . . .68, 168
SDCooper Company . . . . . . . . . . . . .122, 136, 170
Sells Development, Inc. . . . . . . . . . . . . . . . . . .136
Serta International . . . . . . . . . . . . . . . . . . . .92, 170
Servant Systems, Inc. . . . . . . . . . . . . .92, 101, 171
Service Management Group . . . . . . .104, 161, 164
FRANCHISING WORLD
189
suppliers
Larkin Hoffman Daly & Lindgren Ltd. . . . . . . .78
The Lavidge Company . . . . . . . . . . . . . . . .66, 159
The LDPI Franchise Program . . . . . . . . . . . . . .144
Le Sante International . . . . . . . . . . . .127, 134, 147
Leading Authorities, Inc. . . . . . . . . . . . . . . . . . .105
LearningZen . . . . . . . . . . . . . . . . . . . . . . . .99, 111
LeClairRyan . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Legacy Franchise Group, LLC . . . . .121, 134, 159
LegalShield . . . . . . . . . . . . . . . . . . . . .78, 109, 144
LevelUp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Lewitt, Hackman, Shapiro,
Marshall & Harlan . . . . . . . . . . . . . . . . . . . . . .78
LightSpeed VT . . . . . . . . . . . . . . . . . . . . . . . . .111
Lipscomb & Pitts Insurance, LLC . . . . . . . . . .144
Listen360, Inc. . . . . . . . . . . . . . . . . . . . .90, 99, 104
Litmos by CallidusCloud . . . . . . . . . . . . . . . . . .99
Littler Mendelson . . . . . . . . . . . . . . . . . . . . . . . .78
LivingSocial . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Local Market Launch . . . . . . . . . . . . .90, 159, 167
Local Search Masters . . . . . . . . . . . . .66, 159, 167
LocalMark . . . . . . . . . . . . . . . . . . . . . . .90, 99, 151
Location3 Media . . . . . . . . . . . . . . . .151, 159, 167
Locke Lord LLP . . . . . . . . . . . . . . . . . . . . . . . . .78
Lola Red . . . . . . . . . . . . . . . . . . . . . . . . . . .66, 159
Louis & Partners . . . . . . . . . . . . . . . . . . . .145, 169
Lurie Besikof Lapidus &
Company, LLP . . . . . . . . . . . . . . . . . . . .62, 134
S
S
Seyfarth Shaw LLP . . . . . . . . . . . . . . . . . . . . . . .81
Shelton & Power, LLC . . . . . . . . .70, 82, 109, 148
ShopperLocal LLC . . . . . . . . . . . . . . . . . . . . . . .68
Shumaker Loop & Kendrick LLP . . . . . . . .82, 109
Siegel Financial Group . . . . . . . . . . . . . . . . . . .122
Sightly . . . . . . . . . . . . . . . . . . . . . . . . .68, 101, 168
Sigler Companies . . . . . . . . . . . . . . . .68, 174, 185
Silvercrest Advertising, Inc. . . . . . . . .68, 107, 161
Sim Partners . . . . . . . . . . . . . . . . . . . . . . .101, 161
SimplyEngage . . . . . . . . . . . . . . . . . . . . . .151, 161
SinglePlatform . . . . . . . . . . . . . . . . . . . . . .101, 161
Skoop! Inc. . . . . . . . . . . . . . . . . . . . . . .68, 92, 161
SKYLINE Cloud Services by Uni-Data . . . . . .101
SmarterU.com . . . . . . . . . . . . . . . . . .101, 112, 142
SMB Franchise Advisors . . . . . . . . . . . . . . . . . .136
Smith Moore Leatherwood LLP . . . . . . . . . . . . .82
Smith, Gambrell & Russell, LLP . . . . . . . . . . . .82
Snell & Wilmer L.L.P. . . . . . . . . . . . . . . . . .82, 110
Social Compass, LLC . . . . . . . . . . . . .68, 161, 168
Sopra Capital . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Sotos LLP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Source4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
SourceAmerica . . . . . . . . . . . . . . . . . . . . .113, 115
Southwestern Consulting . . . . . . . . . . . . . .113, 136
Spadea, Lanard & Lignana . . . . . . . . .82, 110, 178
Specialized Office Systems . . . . . . . .174, 175, 185
SpeedReading People, LLC . . . . . . . .92, 113, 142
Spencer Stuart . . . . . . . . . . . . . . . . . . . . . . . . . .115
SproutLoud . . . . . . . . . . . . . . . . . . . . .92, 101, 161
St. Clair CPA Solutions . . . . . . . . . . . . . . . .63, 123
St. Gregory Development Group . . . . . . . . . . .136
St. Jacques Marketing . . . . . . . . . . . . .68, 104, 161
Standard Register . . . . . . . . . . . . . . . . . . . . . . .101
Stark & Stark . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
State Farm Insurance Companies . . . . . . .123, 145
Stites & Harbison, PLLC . . . . . . . . . . . . . . . . . .82
Stone Ward . . . . . . . . . . . . . . . . . . . . . . . . .68, 161
StoneBridge Business Partners . . . . . . . . . .63, 136
Strasburger & Price, LLP . . . . . . . . . . . . . . . . . .83
Strategic Meetings
Solutions, Inc. . . . . . . . . . . . . . . . .106, 140, 184
StreamSend . . . . . . . . . . . . . . . . . . . .108, 162, 168
Suddenlink Communications . . . . . . . . . . . . . .182
Summit Group, LLC . . . . . . . . . . . . . . . . .162, 175
Summit Marketing . . . . . . . . . . . . . . . . . . . . . . .162
Supply Chain Services, LLC . . . . . . . . . . . . . . .170
Surefire Social . . . . . . . . . . . . . . . . . .101, 151, 162
Susquehanna Commercial
Finance, Inc. . . . . . . . . . . . . . . . . . . . . . . . . .123
Sympateco, Inc. . . . . . . . . . . . . . . . . .103, 109, 146
Synergy Franchise Group, LLC . . . .113, 136, 170
T
The Alternative Board (TAB) . . . . . . .92, 113, 136
Taradel, LLC . . . . . . . . . . . . . . . . . . . .68, 108, 162
TCF Franchise Finance . . . . . . . . . . . . . . . . . . .123
TD Bank . . . . . . . . . . . . . . . . . . . . . . . . . . .93, 123
Team/MHC Franchise Services . . . .162, 174, 176
TEAMRennick . . . . . . . . . . . . . . . . . . . . . . . . .136
TechDogs LLC . . . . . . . . . . . . . . . . . .93, 151, 162
Telephone Doctor Customer
Service Training . . . . . . . . . . . . . . . . . . . . . .113
TFG Card Solutions . . . . . . . . . . . . . . .93, 95, 123
Therrien Couture Lawyers . . . . . . . . . . . . . . . . .83
Thompson Hine LLP . . . . . . . . . . . . . . . . . . . . . .83
Time Equities, Inc. . . . . . . . . . . . . . . . . . . . . . .178
Time Warner Cable Business Class . . . . . . . . .182
Timeless Travel Trailers . . . . . . . . . . . . . . . . . .185
TopFire Media . . . . . . . . . . . . . . . . . . . . . . . . . .162
Tortal . . . . . . . . . . . . . . . . . . . . . . . . .102, 113, 152
190
TownTarget.com . . . . . . . . . . . . . . . . .68, 152, 162
TransFirst LLC . . . . . . . . . . . . . . . . . .95, 123, 171
TripBuilder Media Inc. . . . . . . . . . . .176, 182, 184
U
U.S. Bank, National Association . . . . . . . . . . . .123
U.S. Information Search, Inc. . . . . . . . .85, 93, 142
Ungaretti & Harris LLP . . . . . . . . . . . . . . . . . . .83
Uniserv Inc. . . . . . . . . . . . . . . . . . . . .174, 176, 185
Unishippers Global Logistics LLC . . . . . . . . . . .93
Unisource Program Administrators . . . . . . . . . .145
Universal Background
Screening, Inc. . . . . . . . . . . . . . . . . .85, 115, 143
UPS Capital . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Upside Group Franchise
Consulting . . . . . . . . . . . . . . . . . . .137, 153, 162
USA Today . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
V
Valiant Modular . . . . . . . . . . . . . . . . . . . . . . . . . .93
Valpak Direct Marketing, Inc. . . . . . . . . . . . . . .108
VaultFarm . . . . . . . . . . . . . . . . . . . . . . . . . .93, 102
Vende Social . . . . . . . . . . . . . . . . . . . .68, 102, 162
Victory Media, Inc. . . . . . . . . . . . . . .137, 152, 176
VirtualPBX® . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Visualogistix . . . . . . . . . . . . . . . . . . .108, 153, 174
Vonage Business Solutions . . . . . . . . . . . . . . . .182
Vorys Sater Seymour & Pease LLP . . . . . . . . . .83
VR Business Brokers . . . . . . . . . . . . . . . . . . . .128
W
The Wall Street Journal . . . . . . . . . . . . . . . . . . .177
Waller Lansden Dortch & Davis, LLP . . . . . . . .83
Warbler Digital Inc. . . . . . . . . . . . . . . . . . . . . . .163
Wasch Law LLP . . . . . . . . . . . . . . . . . . . . .83, 137
Waterfall FMS . . . . . . . . . . . . . . . . . .102, 137, 152
Waterstreet Franchise
Management Software . . . . . . . . . .93, 102, 171
Web.com . . . . . . . . . . . . . . . . . . . . . .102, 152, 163
WEBB Women Empowered
by Business® . . . . . . . . . . . . . . . . .113, 169, 170
WebbMason . . . . . . . . . . . . . . . . . . . .163, 175, 176
Scott Phillip Weber, P.A. . . . . . . . . . . . . . . . . . . .83
WebPunch, LLC . . . . . . . . . . . . . . . . .68, 104, 163
Wells Fargo SBA Lending . . . . . . . . . . . . . . . .123
West Coast Franchise Expo . . . . . . . . . . . .113, 184
West’s Insurance Agency . . . . . . . . . .93, 123, 145
When I Work . . . . . . . . . . . . . . . . . . . . . . .102, 170
Where 2 Get It, Inc. . . . . . . . . . . . . . .68, 102, 163
Whiteford Taylor & Preston LLP . . . .83, 137, 178
Wiggin and Dana LLP . . . . . . . . . . . . . . . . . . . .84
Wiley Rein LLP . . . . . . . . . . . . . . . . . . . . . . . . .84
Windham Brannon, PC . . . . . . . . . . . .63, 123, 181
Winmark Business Solutions . . . . . . . . . . .93, 124
Wirth Business Credit . . . . . . . . . . . . . . . . .93, 124
WithumSmith&Brown . . . . . . . . . . . . . . . . . . . .63
World Franchise Associates . . . . . . .128, 137, 147
World Franchisors . . . . . . . . . . . . . . . . . . .137, 148
WSI . . . . . . . . . . . . . . . . . . . . . . . . . .102, 137, 163
X
xAd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Y
YESCO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Yodle . . . . . . . . . . . . . . . . . . . . . . . . . .69, 152, 163
YPMG . . . . . . . . . . . . . . . . . . . . . . . . .69, 163, 168
Z
Zarco, Einhorn, Salkowski & Brito, P.A . . . . . . 84
Zcubator . . . . . . . . . . . . . . . . . . . . . .102, 163, 168
Zeehub, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . .102
ZeeProbe . . . . . . . . . . . . . . . . . . . . . .102, 104, 124
ZeeWise, Inc. . . . . . . . . . . . . . . . . . . .94, 102, 137
ZNAP . . . . . . . . . . . . . . . . . . . . . . . . .94, 102, 170
Zoom 7, Inc. . . . . . . . . . . . . . . . . . . . .84, 106, 184
ZorSource® . . . . . . . . . . . . . . . . . . . .128, 137, 163
Do You Want To Grow Your
Brand?
Do You Want To Collaborate
More Effectively With Your
Franchisees?
As A Growing Franchisor,
How Do You Know What You
Don’t Know?
efc.franchise.org
JOIN US FOR OUR EMERGING FRANCHISOR CONFERENCE and hear insights, solutions and best
practices from franchisors like you for taking your brand to the next level. The International
Franchise Association has designed the Emerging Franchisor Conference to address challenges and
opportunities unique to franchise systems who are looking to grow and is a prime networking and
educational event for franchisors.
View the
Brochure!
SPEAKERS
WARREN ELLISH
Catherine Monson
President & CEO, Ellish
CEO, FastSigns International
Marketing Group and Senior
Lecturer, Cornell University
Johnson Graduate School
Mary Kennedy Thompson
President, Mr. Rooter LLP &
The Dwyer Group
THANK you TO OUR SPONSORS!
FranWise®
For sponsorship opportunities, contact Lynette James at 202-662-0782 or ljames@franchise.org.
H O N O R I N G A M E R I C A’ S V E T E R A N S
Why You Should Recruit Veterans
as Franchisees
Veterans understand and appreciate the ability to work hard to
create their own financial success.
BY TIM DAVIS, CFE
A
fter seven years of service in the U.S. Marine Corps,
I gained an understanding of the rigor of military life
and how that same discipline, training and drive can
be an advantage for veterans who become franchisees. As the
president of The UPS Store, a franchise operation with 4,400
locations in the United States, I’m more positive than ever
that joining a nationally recognized brand, especially one that
supports military servicemen and women, is a great opportunity
for veterans to successfully transition into the business world.
Veterans who have had opportunities to manage and
chances to practice have cut their teeth in the military
environment. During my service in the Gulf War, we planned
and practiced and then practiced some more. Stressful
situations were not as uncomfortable since we had systematic
approaches to problems. The culture in the military
environment rewards initiative; success makes you more
optimistic and confident. Veterans have had these experiences
and are the type of driven people you want as franchisees.
Since partnering with VetFran in 2004, The UPS Store
has awarded franchises to more than 150 first-time veteran
franchisees through the program. VetFran offers opportunities
to many individuals who would otherwise not be able to
enter the franchising world without the help of the program’s
initiatives. At The UPS Store, all qualifying veterans receive
$10,000 off the franchise fee for a new The UPS Store location
and 50 percent off the initial application fee.
Here are a few of the reasons I really appreciate
working with those who have military training and why
we recommend other franchising operations consider
offering VetFran’s incentives to prospective franchisees:
•
•
•
•
Discipline: Being in the military requires
discipline. Being a successful franchisee requires
discipline too, especially in the beginning when
the work may be new and you are learning along
the way. Signing up with a trusted franchise
brand is the first step, as programs and training
should be available to assure franchisees can be
successful.
Ability to Follow and Execute a Plan: Just like
military orders, veterans understand that having
a plan is the key to success. Being a franchisee
comes with training, a plan and the support
system to help position individuals and their
teams for success.
Appreciation for the System: Being a
franchisee means you are not alone in your new
business. A franchise comes with a system that
will help you solve business concerns or issues.
Veterans understand the benefits of being in an
organization with procedures and policies, and
realize how that can be helpful.
Teamwork: A veteran knows what it is like to be
part of a team; if members of the team aren’t
192
CFE
Spot light
ert Nevadomski, CFE
Pam Aston, CFE
Jason Bowman, CFE
Walter Burkart, CFE
Betty Dillender, CFE
Greg Fletcher, CFE
Jeff Hayes, CFE
Laura Hitz, CFE
Kevin Hinkebein, CFE
David Kirkconnell, CFE
Traci Tufts, CFE
Mark Packer, CFE
April Shepherd, CFE
Bris Robinson, CFE
“American Poolplayers Association believes in
the CFE program! Through the CFE program
and participation in other IFA events, net-
working is one of the most valuable benefits
we have gained. The sharing of ideas by others
to address the challenges one faces as a fran-
chisor is invaluable. There are no other educa-
tional programs offered that meet the needs of
the franchise professional as well as those of-
fered by IFA through the Certified Franchise
Executive program. APA has fourteen CFE’s
on staff and another currently enrolled in the
Robert Nevadomski, CFE
program.”
Renee Lyle
Beddingfield, CFE
The International Franchise Association’s
Institute of Certified Franchise Executives offers a
substantive mastery of franchising to successful
candidates, and confers recognition with the
Certified Franchise Executive™ (CFE) designation.
Among franchise leaders, the CFE has become
known and appreciated as a mark of distinction
and professionalism.
To learn more about the CFE designation, see
www.franchise.org/cfe, or contact Rose DuPont at
(202) 662-0771 or rdupont@franchise.org
What will YOUR CFE Story Be?
•
succeeding, it affects the entire team. This is a great
attribute to bring to any business. We’ve noted that
when something isn’t working, veterans stop, examine
the steps in the process and fix them, rather than
continuing with something that isn’t functioning. They
act as leaders and want to ensure the whole team is
working, solving challenges and moving ahead.
Drive: Having the ability to work harder and enjoy the
results of their labor is often a reason people go into
their own businesses. The ability to work hard to create
financial success is something veterans understand
and appreciate.
I strongly believe any franchising organization will
benefit by drawing in veterans. The VetFran program is
an important part of expanding The UPS Store’s growth
and its ability to find the right franchisees. n
Tim Davis, CFE, is president of The UPS Store.
Find him at fransocial.franchise.org.
VETERANS ACHIEVE SMALL-BUSINESS OWNERSHIP
Johnny and Sherry Bernthold of Louisville, KY. entered the VetFran program when Johnny retired after 20 years of service in the
U.S. Navy. The couple, who both served in the Navy, opened their first The UPS Store in 2004 through the VetFran program. The
couple now owns five stores, one of which is located on the U.S. Army base in Fort Knox.
“Being in the military teaches you that you have to work hard for what you want. This is exactly the same equation in franchising,”
said Sherry Bernthold. “In franchising, you want good people. Veterans are the people who were good enough to defend your
country. They’ve proved themselves and they’ve worked hard. Someone who proved himself in the military by managing troops,
operations and so on certainly has the discipline and skills necessary to run a successful franchise.”
Bernthold said she and her husband have hired several military spouses to work at their Fort Knox base store and highly endorse
franchising to their employees and customers.
“We always recommend franchising. It’s something you can do for yourself.”
Wade Franklin, also a veteran of the U.S. Navy, opened his The UPS Store in the Washington, D.C. area as part of Operation
Enduring Opportunity, an initiative launched by IFA to recruit and train 80,000 veterans to become franchise owners.
Franklin also credits his military training to his success as an owner of The UPS Store. “When I was in the Navy, I couldn’t tell
my boss that I had a problem unless I could offer a solution. I still have that mentality and I’ve applied it to running my store,” said
Franklin. “Now my customers are my boss; they’re who I have to answer to, and they’re the ones who keep me in business. I can’t
let them walk out of my doors without finding them a solution to whatever issue they might be having. I think I have been successful
because I know that I can’t say ‘no’ to a customer.”
Johnny and Sherry Bernthold of Louisville, Ky. now
own five The UPS Store facilities.
194
Wade Franklin owns and operates The UPS Store in
Washington, D.C.
LOOKING
FOR YOUR NEXT
FRANCHISEES?
Come to Franchise Expo South
Returning to Houston in 2015
Get face-to-face access to thousands of the most qualified prospects
from around the U.S. eager to explore opportunities in franchising.
February 5 - 7, 2015
NRG Center | Houston, TX
FranchiseExpoSouth.com
Don’t delay, reserve your exhibit space now!
Contact Katharine Rosalen at (201) 881-1666 or krosalen@mfvexpo.com.
Franchise Expo South
@MFVExpositions
Sponsored by:
EVENTS
Maximizing Success at IFA
Trade Shows
First-time and established franchisors can benefit from trade
show experiences.
BY MARTY WELCH
I
nternational Franchise Association-sponsored
expositions are an opportunity for franchisors to
build brand recognition and establish credibility.
If many new franchise operations are drawn to these
events to introduce a company and concept to attract
the interest of potential partners, how do established
companies generate buzz and attract prospects?
In my experience, there is tremendous potential
for new and established companies to utilize these
trade shows to introduce or re-introduce their
brands in the franchise industry. The key element is
to clearly define goals and have a well-thought-out
expansion plan.
MAKE A GOOD FIRST IMPRESSION
As a first time exhibitor, attending the IFA
trade shows can seem like a daunting task. It is not
enough to just register and attend. From booth and
brochures, to your brand’s website and relevant
marketing and sales materials, it is important to
understand that every detail counts. Consistent
messaging is important. It is imperative that all
representatives at the show are aware of key goals
and initiatives, and are on the same page when
meeting with attendees.
While verbal messaging is necessary, a visually
appealing booth display is just as important when
showcasing your company at any show. Cellairis
has been an established franchisor since 2006, but
we were a first-time exhibitor in October 2012, and
therefore strategically built a world-class 10’ by 20’
booth to showcase our franchise system, attractive
retail designs, and innovative products and services.
A skirted table with pop-up banners may work for
some, but as a newcomer to the exhibitor scene,
it is often more effective to create a booth that is
visually appealing and leaves a lasting impression
with attendees.
As costs are not minimal to attend these shows,
make it worth your time and money to invest in the
necessary displays that will draw in attendees. Do
not stop at just the design; additional components
can enhance footprint perceptions that may create a
much more memorable experience. Since our brand
is a social and interactive tech company, we included
engaging content, audio and visual components,
196
What Attendees
are Saying…
BUILD FROM THE GROUND UP…
Start from the basics and discover how to identify your
true franchise prospect and communicate effectively.
Learn how to position franchisees for success
by ensuring they have the tools needed to grow the brand.
Interested in Sponsoring?
Email sales@franchiseupdatemedia.com
Limited sponsor opportunities available.
“I look forward to this conference every year…
It’s a great 3 days…I get to see old friends,
meet new friends, visit with current suppliers
and meet new ones. The educational content is
always excellent. I have not left a conference
yet without learning something new that I’ve
taken back to my company and implemented
immediately. Keep up the good work!”
Bill Chemero
Executive Vice President, Jake’s Wayback Burgers
2014 KEYNOTE
SPEAKERS
J.B. Bernstein
Peter Sheahan
Legendary Sports Agent, Marketing Pioneer
and Inspiration for the Disney hit film
Million Dollar Arm
Founder, CEO of ChangeLabs
Author of Fl!P and Generation Y
OCT 15-17 | ATLANTA | franchisedevelopmentconference.com
OR CALL (800) 289.4232 EXT. 216
©2014 Franchise Update Media. All Rights Reserved.
and other on-site activations that aligned with our brand,
but were also relevant to attendees. We incorporated a
large television that played our commercials and images
and a digital presentation controlled by touchscreen
monitors.
ATTEND THE RIGHT SHOWS
While attending a trade show is beneficial to your
organization, it is much more important to attend the
right expo. How do you know which one is right for your
company? Consider the market of the show to determine
the best expo to exhibit.
For international exposure, attend the New York
International Franchise Expo, a launching pad for many
new and successful franchisors. The show stands out as
a global event that continues to bring together franchise
concepts for investors of all kinds and capabilities. It
presents a great opportunity to expand internationally as
entrepreneurial travelers from all over the world including
Europe, Latin America, the Middle East and Africa; attend
the annual show in June at the Javits Center in Manhattan.
The show also offers perfect opportunities for faceto-face interaction with industry leaders. While this show
attracts prospects from around the world, it will also have
a significant presence of attendees from the New York
City metropolitan area. The synergy of international and
domestic attendees makes this show a must. It has the
highest attendance of all the domestic shows.
For regional growth in the western part of the United
States, exhibit at the West Coast Franchise Expo. This
event brings together hundreds of the leading franchise
companies along with thousands of entrepreneurs from
California and many western states hungry to start a
business. Hosted in Anaheim, Calif., WCFE is the largest
franchise event on the West Coast.
Previously located in Los Angeles, the show’s move
to Anaheim was very successful for us. It brought in
our first international master franchisee from Dubai in
2012. Don’t underestimate the diligence of international
entrepreneurs that may seek out a franchise opportunity
at any of these shows. The regional move brought in
fresh faces and even though a majority of the attendees
resided in Southern California, we successfully signed
multiple deals in various western states as well.
The Franchise Expo South primarily serves the Texas
market, Mexico and the Caribbean. With many individuals
driving in from Dallas, Austin, San Antonio and even
Mexico, this show brings together the South’s most
qualified audience. Previously located in Miami Beach,
the show’s regional move to Houston has been distinctly
favorable. The region has a thriving business climate
with a skilled workforce, world-class infrastructure and
a Texas-grown pro-business environment. All of these
attributes stimulate entrepreneurial business-minded
individuals rather than stifle business growth. Cellairis
attended its first show in Houston this year and that
198
appearance created a lot of buzz surrounding our franchise,
which resulted in multiple franchise signings.
KNOW YOUR GROWTH GOALS
Franchise expos are a great opportunity for established
companies to reinvent their perceived persona and showcase
to attendees what they can offer. Our company has been
franchising since 2006 in malls across the United States, but
we learned many individuals did not know we were part of a
robust franchise system with single-unit, multi-unit and master
franchisees in the United States and seven other countries.
Our system has thrived in a franchise setting and has grown to
more than 700 units. In fact, about 90 percent of our business
is franchising. This lack of public franchise awareness led
us to utilize the IFA Franchise Expo as a tool to magnify our
franchise program. By attending IFA expos, we showcased
our franchise concept in prominent shows and successfully
broadcast our growth potential, both domestically and
internationally. The continuance of this plan is expected to
fuel the company’s growth for the next decade.
As your company begins to expand internationally, be
aware of the specific countries and regions you want to target.
If you have a smaller budget, the New York International
Franchise Expo is a great starting point for global expansion.
Many experienced and highly qualified international brokers
attend this event.
If you opt to utilize the services of brokers, select carefully
and check references. It will also eventually be beneficial
to attend some of the many higher-attended international
franchise shows. There are other IFA-affiliated franchise
expos in various parts of the world, specifically Brazil, France,
Mexico and the United Kingdom.
As a franchise in a major international growth phase, we
have our international, multi-lingual team attend all events.
It was crucial to have the ability to communicate with
prospective franchisees from Latin America, and thus we
brought on team members with the ability to converse in
Spanish and Portuguese. As your company begins to grow
internationally, attending the necessary shows allows you to
stay relevant and top of mind.
Exhibiting at a franchise trade show is extremely beneficial,
not only for emerging brands, but for well-established
companies. Proper planning with interactive booths and an
engaging, knowledgeable staff will help you achieve your
goals. Conduct research and attend the necessary events.
As an existing brand, use these shows to stay relevant. Have
meaningful conversations with attendees, be diligent in
your post-expo follow-up and soon you will be closing more
franchise transactions. n
Marty Welch is vice president of franchise sales
for Cellairis, which provides cutting-edge tech
accessories and wireless device repairs at kiosks
and retail stores in North America, Latin America,
the United Kingdom and the Middle East. Find
him at fransocial.franchise.org.
THE NATIONAL VOICE
Is Canada
Part of Your
Expansion Plan?
of Franchising in Canada
Join
Canadian
Franchise
Association
Today
We Are Canadian
If you are thinking about expanding your business
to Canada you need to be part of the CFA.
Join the community of successful franchise systems
thriving in Canada. There is no better way to
establish key contacts and keep your finger on the
pulse of issues that will affect your business.
Canada’s waiting for you.
Contact CFA today.
1-800-665-4232 x 230
www.cfa.ca
3 FRANCHISE EVENTS,
ENDLESS GROWTH
OPPORTUNITIES!
TENS OF THOUSANDS OF HIGHLY QUALIFIED PROSPECTS, FROM
ACROSS THE U.S. AND AROUND THE WORLD, WAITING TO MEET YOU!
OCTOBER 23-25, 2014
FEBRUARY 5-7, 2015
Share your brand with thousands
of entrepreneurs and business
owners at the largest franchise
expo in the West!
Back in Houston for its second
year! FES brings the hottest
concepts in franchising and the
most qualified candidates to one of
America’s fastest growing cities.
Exhibit at the premier franchising
event in the country and meet over
19,000+ qualified prospects
from across the U.S., and around
the world.
wcfexpo.com
franchiseexposouth.com
ifeinfo.com
ANAHEIM CONVENTION CENTER
ANAHEIM, CA
NRG PARK
(FORMERLY RELIANT PARK)
HOUSTON, TX
JUNE 18-20,2015
THE JAVITS CENTER
NEW YORK CITY, NY
Reserve your space now at these shows, call 201.881.1666 or email exhibit@mfvexpo.com
The world leader in franchise events, MFV Expositions, has been connecting businesses
with qualified franchisees for over 20 years. To learn more visit: MFVExpo.com
Follow us on:

october 2014 - International Franchise Association

Transcription

Similar documents

FRANCHISE APPLICATION FORM - Frankfinn Institute of Air

Brochure - Lizotte

fourwin franchise - Treo Engineering

European Social franchising expert seminar krympt

Genuine Broaster Chicken®...The System for Success

The Cheesecake Factory franchise plan - e

Franchise Brochure

- Vapiano

ranked #1 in industry

GPMemorandum Issue 128.DOC