mba in hospitality management (imhi)

Transcription

MBA IN HOSPITALITY MANAGEMENT
(IMHI)
CV BOOK 2016
2
ESSEC Business School,
L’Esprit Pionnier
CRÉÉE EN 1907, ESSEC BUSINESS SCHOOL EST UNE INSTITUTION ACADÉMIQUE
D’EXCELLENCE QUI S’EST, TOUT AU LONG DE SON HISTOIRE, ILLUSTRÉE PAR
SON ESPRIT PIONNIER.
47 000
alumni à travers le monde
3
2 000
campus : Cergy,
Paris-La Défense et
Singapour
diplômes délivrés chaque
année, dont 1 600 de niveau
Master
176
universités partenaires dans 46 pays
chaires
d’entreprises
programmes
de doubles diplômes
(21 internationaux,
5 nationaux)
professeurs
de 34 nationalités
et 18 professeurs émérites
4 880
étudiants en formation initiale
28 % 84 +100
d’étudiants
internationaux
nationalités
représentées
Institution séculaire, forte d’un large réseau d’entreprises et d’institutions
académiques en France et partout dans le monde, l’ESSEC fait le choix de
fonder son développement sur trois principes : l’innovation, l’implication et
l’internationalisation qui constituent les trois axes de la stratégie ESSEC 3i
tournée vers 2020.
Institution irriguée par la recherche et engagée dans une ambitieuse politique
d’alliances avec des institutions de premier rang, l’ESSEC a le souci constant de
confronter ses étudiants à des savoirs de pointe, au croisement des disciplines,
et de les faire bénéficier des dernières technologies.
7 26
17 142
centres
d’excellence
En formation initiale comme en formation continue, l’ESSEC propose une
large gamme de programmes à tous ceux qui souhaitent vivre une expérience
d’apprentissage hors du commun, fortifier leurs talents, exprimer leur leadership
et devenir des managers de haut niveau.
associations
étudiantes
Marquée par une profonde tradition humaniste, l’ESSEC a fait du lien entre
vie économique et société un sujet majeur de recherche mais aussi un enjeu
fondamental de la formation de managers responsables. Par là-même, l’ESSEC
affirme la nécessité de mettre l’innovation, le savoir et la création de valeur au
service de l’intérêt général.
Avec des étudiants originaires de 84 pays, un corps professoral très largement
international et une implantation en Asie-Pacifique depuis 2005, l’ESSEC est
une institution internationale et multiculturelle. Cette internationalisation se
renforce avec un nouveau campus de 6 500 m² à Singapour et des projets de
développement en Afrique et en Amérique latine.
Ces trois axes – l’innovation, l’implication et l’internationalisation - forgent la
philosophie pédagogique de l’ESSEC, commune à l’ensemble des programmes :
accompagner chaque étudiant tout au long d’un parcours de formation tourné
vers la conquête de sa liberté. Étudier à l’ESSEC, c’est dessiner son propre
chemin vers l’avenir et intégrer une communauté solidaire de 47 000 diplômés à
travers le monde !
Bienvenue à l’ESSEC !
5 000
International Rankings
Business Education 2015
managers en formation continue
700
Plus de
entreprises partenaires de la pédagogie et du recrutement
#3 Master of Science in Management
#6 Master in Finance
#12 Executive Education Programs
Introducing the ESSEC MBA IN
HOSPITALITY MANAGEMENT (IMHI)
The participants of the MBA in Hospitality Management (IMHI), Class of 2016, will be graduating
this summer. We encourage you to consider them for management positions in your company. The
program was created in 1981. Accredited by AACSB and EQUIS, the program is firmly positioned as
the leading centre of hospitality education in Europe. ESSEC Hospitality attracts participants from
around the globe who have already acquired professional experience and who wish to specialise
in the hospitality sector. This highly focused approach enables these young professionals to build
managerial and leadership expertise in their chosen profession. Multi-cultural and multi-lingual, they
seek international careers in the hospitality industry in a variety of disciplines including operations
management, financial control, sales and marketing, revenue management, consulting and business
development. Our graduates now number over 1.400 and are represented in more than 55 countries.
The CV book includes participants from the Two year track MBA program, as well as graduates of the
One Year Track MBA program. They will all graduate in July 2016. Please feel free to contact directly
participants in this CV Book whose profile may be of specific interest to you. The CV Book can also
be downloaded on www.essec-hospitality.com under CV Book (left hand column).
Furthermore, do not hesitate at any time throughout the year to send us offers on positions available
in your company, either for internships or permanent positions, which we will make available to
current participants and our alumni.
Should you require further information on the program or any of the participants, please contact us.
Mr. Cyril Lanrezac
Mrs. Geneviève Danten
Director, Corporate / Student Relations
Assistant Corporate /Student Relations
Career Services Office
Career Services Office
MBA in Hospitality Management (IMHI)
MBA in Hospitality Management (IMHI)
ESSEC Business School Paris
ESSEC Business School Paris
Tel. +33 (0)1 34 43 31 73
Tel. +33 (0)1 34 43 31 72
lanrezac@essec.edu
danten@essec.edu
Placement of IMHI Graduates 2015
Graduates 2015 by sector
45% HOTEL CHAINS
23% FINANCE & REAL ESTATE
19% RESTAURANTS/FOOD SERVICE
9% OTHER HOSPITALITY
4% E-COMMERCE
IMHI IS ONE OF THE FIRST CENTERS
OF EXCELLENCE OF ESSEC BUSINESS
SCHOOL. IT IS THE FIRST CENTER OF
EXCELLENCE IN GRADUATE EDUCATION,
R E S E A R C H A N D I N N OVAT I O N F O R
THE GLOBAL HOSPITALITY, FOOD AND
TRAVEL SECTORS.
Graduates 2015 by function
31% OPERATIONS
23% CONSULTING
13% DEVELOPMENT
13% REVENUE MANAGEMENT/E-COMMERCE
IMHI – “Institut de Management Hôtelier
International” – was originally founded in
1981 through a joint-venture between the
Hotel School of Cornell University and
ESSEC Business School. It was the very
first international graduate program in
hospitality management.
8% SALES & MARKETING
4% GENERAL MANAGEMENT
Over its history IMHI has graduated
thousands of executives still active in
the global hospitality, food and travel
industries.
In 2014, IMHI has evolved and now stands
for the Center of Excellence in Hospitality,
Graduates 2015 by géographical location
70% FRANCE
13% EUROPE OUTSIDE FRANCE
9% ASIA/PACIFIC
6% MIDDLE EAST/AFRICA
2% NO/SO AMERICA/CARR
Food and Travel, and represents one of
ESSEC’s key strategic assets.
ONE YEAR TRACK
CLASS OF 2016
MBA IN HOSPITALITY MANAGEMENT (IMHI)
Lu CAO
Lu CAO
B00675026@essec.edu
B00675026@essec.edu
+33(0)646763595
Dateofbirth:26November1989
Chinese
Chinese
WORK EXPERIENCE
WORK
EXPERIENCE
Aug.2013–
Silimeicafé,Shanghai,China(23covercafé,inXiashauniversitycampus)
Silimeicafé,Shanghai,China(23covercafé,inXiashauniversitycampus)
Aug.2013–
Nov.2015
CoͲFounder
Nov.2015
CoͲFounder
x Maderesearchtohelpidentifyandcreatenewproductofferings.
x x Maderesearchtohelpidentifyandcreatenewproductofferings.
Conceptualizedthedesignofthecafé.
x x Conceptualizedthedesignofthecafé.
Designedvariousmarketingandbrandingcontents,includingstoredesign
x Designedvariousmarketingandbrandingcontents,includingstoredesign
x Developedamarketingstrategytoincreasefootfallinthecafé
x x Developedamarketingstrategytoincreasefootfallinthecafé
Handledthesocialmediaplatformforthecafé
Handledthesocialmediaplatformforthecafé
x
May.2013– ShanghaiFortuneRestaurantLTD,Shanghai,China (58coverrestaurant,downtownShanghai)
ShanghaiFortuneRestaurantLTD,Shanghai,China
(58coverrestaurant,downtownShanghai)
May.2013–
Aug.2014
ModernChineseRestaurant
Aug.2014
ModernChineseRestaurant
AssistantManager
AssistantManager
x Mainlyresponsibleforcustomerrelations
x x Mainlyresponsibleforcustomerrelations
Involvedinthemenuengineeringoftherestaurant
x x Involvedinthemenuengineeringoftherestaurant
Managedateamof15restaurantassociates
x x Managedateamof15restaurantassociates
TrainedtherestaurantstaffwithCRMtechniques.
x x TrainedtherestaurantstaffwithCRMtechniques.
Managedthesocialmediaplatformfortherestaurant
x x Managedthesocialmediaplatformfortherestaurant
Inchargeofinventorycontrolandbreakagesfortherestaurant.
x x Inchargeofinventorycontrolandbreakagesfortherestaurant.
IncreasedtheAPCoftherestaurantby20%.
x IncreasedtheAPCoftherestaurantby20%.
May.2011– DavaoChristianHighSchool,CityofDavao,Philippines
May.2011–
Mar.2013 DavaoChristianHighSchool,CityofDavao,Philippines
Volunteer
Mar.2013
Volunteer
x Raisedmoneyandessentiallivingsupplyfororphans
x x Raisedmoneyandessentiallivingsupplyfororphans
Workedwithsponsorsonadailybasis
x x Workedwithsponsorsonadailybasis
Organizedseasonalfieldtrips
x x Organizedseasonalfieldtrips
Responsibleforvariousconferencesandcampusevents.
x x Responsibleforvariousconferencesandcampusevents.
Createdawarenessabouttheschoolonvariousmediaplatformslike
x Createdawarenessabouttheschoolonvariousmediaplatformslike
Jul.2008Ͳ
ChinaMobile,Xiamen,China
Jul.2008Ͳ
ChinaMobile,Xiamen,China
Feb.2011
CampusLeader(PartͲtimejob)
Feb.2011
CampusLeader(PartͲtimejob)
x Organizedcampuspromotionactivities
x x Organizedcampuspromotionactivities
Promotednewproductsincampus
x x Promotednewproductsincampus
Recruitedcampusteammembers
x Recruitedcampusteammembers
EDUCATION
EDUCATION
2015Ͳ2016
ESSECBusinessSchool,Paris,France
2015Ͳ2016
MBAinHospitalityManagement(AACSBͲEQUISaccredited)
2007Ͳ2011
JIMEIUNIVERSITY,Xiamen,China
2007Ͳ2011
JIMEIUNIVERSITY,Xiamen,China
BachelorDegreeinLiterature
BachelorDegreeinLiterature
(conferencesandcampuseventsassistant)
(conferencesandcampuseventsassistant)
LANGUAGES AND TECHNOLOGY
LANGUAGES
AND TECHNOLOGY
Language:Chinese:nativespeaker,English:fluent,French:businessprofessional
Language:Chinese:nativespeaker,English:fluent,French:businessprofessional
Technology:ProficientinMicrosoftOffice,andMICROS.
Technology:ProficientinMicrosoftOffice,andMICROS.
OTHER RELEVANT INFORMATION
OTHER
RELEVANT INFORMATION
ParttimeZumbafitnessdancecoachinDavao,Philippines
ParttimeZumbafitnessdancecoachinDavao,Philippines
9
Gregory CHNEIWEISS
Gregory
CHNEIWEISS
Gregory.chneiweiss@essec.edu
Gregory.chneiweiss@essec.edu
Dateofbirth:22May1990
+33(0)627041731
French
French
WORK EXPERIENCE
WORK EXPERIENCE
June2013–
HOTEL123SÉBASTOPOL–ASTOTELGroup,Paris,France
June2015
ranked#1inParisonTripAdvisorduring9months.
June2013– A63hotelroomsopenedinSeptember2013and
HOTEL123SÉBASTOPOL–ASTOTELGroup,Paris,France
FrontofficeandReservationagent
June2015
A63hotelroomsopenedinSeptember2013and ranked#1inParisonTripAdvisorduring9months.
xFrontofficeandReservationagent
Supervised9peopleattheFrontOfficedepartment
Supervised9peopleattheFrontOfficedepartment
x xActivelyparticipatedinthepreͲopeningandtheopening(servicesandprocedures)
ActivelyparticipatedinthepreͲopeningandtheopening(servicesandprocedures)
x xPlayedakeyͲroleinmanagingguestsatisfaction
PlayedakeyͲroleinmanagingguestsatisfaction
x xDevelopedprocessandmanagedaccountsreceivable
Developedprocessandmanagedaccountsreceivable
x xCashiersupervisor
Cashiersupervisor
x xCreatedanddevelopedConciergerieservicesandcontracts
x CreatedanddevelopedConciergerieservicesandcontracts
MarchͲMay
ABBAYEDESCAPUCINSHOTELSPA&RESORT,Montauban,France
2013
MeetingandEventSalescoordinator
MarchͲMay
ABBAYEDESCAPUCINSHOTELSPA&RESORT,Montauban,France
2013
xMeetingandEventSalescoordinator
Planned,organizedandmanageddifferenttypesofevents
Planned,organizedandmanageddifferenttypesofevents
x xNegotiatedrateswithclientsandagencies
x Negotiatedrateswithclientsandagencies
MayͲOctober PARISMARRIOTTRIVEGAUCHE,Paris,France
MayͲOctober
PARISMARRIOTTRIVEGAUCHE,Paris,France
2011
InternattheAdministrativeandFinanceDepartment
(Accountspayableandgeneralcashier)
2011
xInternattheAdministrativeandFinanceDepartment
Controlledandmanagedemployeescashregisters (Accountspayableandgeneralcashier)
Controlledandmanagedemployeescashregisters
x xManipulatedcashliquidity
Manipulatedcashliquidity
x xPettyCashManagement
PettyCashManagement
x xRecordingtransactionsinthebooks(Banktransfer,gainoncurrencies)
Recordingtransactionsinthebooks(Banktransfer,gainoncurrencies)
x xBanktransferstosuppliers
x Banktransferstosuppliers
MayͲSept
L’HOTELDESERS,Paris,France
2010
InternattheFrontOfficeDepartment(reception,conciergerie,andnightauditor)
MayͲSept
L’HOTELDESERS,Paris,France
2010
xInternattheFrontOfficeDepartment(reception,conciergerie,andnightauditor)
ResponsibleforCheckͲin/outandroomallocation
ResponsibleforCheckͲin/outandroomallocation
x xAdvisedguestsontheculturalactivitiesintheregion
Advisedguestsontheculturalactivitiesintheregion
x xManagedguestrequestsandensureforsatisfaction
Managedguestrequestsandensureforsatisfaction
x xCashiertransactionsreconciliations
x
Cashiertransactionsreconciliations
July–August HOSTELLERIEDUPASDEL’OURS,
Relais&Châteaux, CransMontana,Suisse
2009
FrontOfficeDepartment(receptionand
conciergerie) CransMontana,Suisse
July–August
HOSTELLERIEDUPASDEL’OURS, Relais&Châteaux,
2009
conciergerie)
xFrontOfficeDepartment(receptionand
ResponsibleforCheckͲin/out
ResponsibleforCheckͲin/out
x xHandledguestrequestsandensureforsatisfaction
x Handledguestrequestsandensureforsatisfaction
EDUCATION
EDUCATION ESSECBusinessSchool,Paris,France
2015–2016
2015–2016 MBAinHospitalityManagement(AACSBͲEQUISaccredited)
2009Ͳ2012
A.I.M(AcadémieInternationaledeManagement),Paris,France
2009Ͳ2012
BachelorDegreeinHospitalityandTourismManagement(AH&LAaccredited)
A.I.M(AcadémieInternationaledeManagement),Paris,France
BachelorDegreeinHospitalityandTourismManagement(AH&LAaccredited)
LycéeSimoneWeil,ParisFrance
2009
HighSchoolDiplomaspecializationineconomy
2009
LycéeSimoneWeil,ParisFrance
HighSchoolDiplomaspecializationineconomy
LANGUAGES AND
TECHNOLOGY
Languages
:Fluent ;Spanish :intermediary
LANGUAGESFrench:mothertongue;English
AND TECHNOLOGY
Technology
Languages MicrosoftOffice,OperaPMS
French:mothertongue;English :Fluent ;Spanish :intermediary
Technology MicrosoftOffice,OperaPMS
OTHER RELEVANT
INFORMATIONS
OTHER
RELEVANT
INFORMATIONS
Golf(handicap8),running,drums(10years)
CreatedanAlumniextranetnetworkfortheA.I.Mschool
Golf(handicap8),running,drums(10years)
CreatedanAlumniextranetnetworkfortheA.I.Mschool
11
Sarah GEORGES
sarah.georges@essec.edu
GEORGES
Sarah
sarah.georges@essec.edu
Dateofbirth:09August1981
+33(0)620468944
FrenchandLebanese
FrenchandLebanese
WORK EXPERIENCE
WORK EXPERIENCE
2012–2015
HOTELSANREGIS,Paris,France
(5starboutiqueHotel,affiliatedtoSmallLuxuryHotels)
2012–2015
HOTELSANREGIS,Paris,France
SalesManager
Americas:
(5starboutiqueHotel,affiliatedtoSmallLuxuryHotels)
xSalesManager
Analyzedsalesanddevelopedstrategy(Touroperators,corporate…).
Americas:
x xDevelopedtravelagenciesnetwork(roadshows,salescalls,famtrips…).
Analyzedsalesanddevelopedstrategy(Touroperators,corporate…).
x xGuestsrelation(welcomeandanswerclientsrequeststomeettheirexpectations).
Developedtravelagenciesnetwork(roadshows,salescalls,famtrips…).
x xMarketingandcommunication(newsletter,socialmedias…).
Guestsrelation(welcomeandanswerclientsrequeststomeettheirexpectations).
x Marketingandcommunication(newsletter,socialmedias…).
F&BManager:
xF&BManager:
Reopenedtherestaurantandbarafterachievingfullrenovationwithnewidentity(newname,
xmenu,tablesettings,decoration…).
Reopenedtherestaurantandbarafterachievingfullrenovationwithnewidentity(newname,
x Implementedpartnershipswithrenownedbakeriesandpastries.
menu,tablesettings,decoration…).
x xDevelopedsalesandmarketing.
Implementedpartnershipswithrenownedbakeriesandpastries.
x xManagedrestaurantstaff.
Developedsalesandmarketing.
x Managedrestaurantstaff.
2008–20012 L’OREAL,Paris,France
2008–20012 ProjectManager,ProductdevelopmentforthebrandL’OréalParis
L’OREAL,Paris,France
xProjectManager,ProductdevelopmentforthebrandL’OréalParis
Definedandwrotemarketingbriefs.
x xBeforehandtechnicalandeconomicfeasibilitystudy.
Definedandwrotemarketingbriefs.
x xCreatedplanningandcalculatedindustrialcostofgoods.
Beforehandtechnicalandeconomicfeasibilitystudy.
x xCoordinatedandleadteamsinaimingprojectgoals(timing,costandtechnicalrequirements).
Createdplanningandcalculatedindustrialcostofgoods.
2005–2008
2005–2008
EDUCATION
x Coordinatedandleadteamsinaimingprojectgoals(timing,costandtechnicalrequirements).
KURBIEL,Paris,France
(Cosmeticcompany)
KURBIEL,Paris,France
ProjectdevelopmentforthebrandPolaarMenskincare
(Cosmeticcompany)
xProjectdevelopmentforthebrandPolaarMenskincare
Choseandauditsuppliers(laboratories,rawmaterial,andpackaging).
x xLeadteamsanddevelopedproducts(planningcreation,consumers’tests,validationofprototypes).
Choseandauditsuppliers(laboratories,rawmaterial,andpackaging).
x xFollowedupregulatoryexpertise(brandsoldinEurope,Canada,ChinaandJapan).
Leadteamsanddevelopedproducts(planningcreation,consumers’tests,validationofprototypes).
x xOptimizedsupplychainandplannedproduction.
Followedupregulatoryexpertise(brandsoldinEurope,Canada,ChinaandJapan).
x xTrainedsalesteamsatretailstores.
Optimizedsupplychainandplannedproduction.
x xActedassalesleader.
Trainedsalesteamsatretailstores.
x xDevelopedwebsite,createdandeditednewsletters.
Actedassalesleader.
x Developedwebsite,createdandeditednewsletters.
2015–2016
2005
2005
2002
2002
1999
1999
EcoleSupérieuredeChimieOrganiqueetMinérale(ESCOM),Paris,France
ChemicalEngineerDiploma
EcoleSupérieuredeChimieOrganiqueetMinérale(ESCOM),Paris,France
UniversitédeCergyͲPontoise,Paris,France
ChemicalEngineerDiploma
BachelorDegreeinChemistry
UniversitédeCergyͲPontoise,Paris,France
Highschooldiplomawithspecialization
inscienceswithhonor
BachelorDegreeinChemistry
Highschooldiplomawithspecialization inscienceswithhonor
Languages
LANGUAGESFrench:mothertongue,English:fluent,Lebanese:fluentlyspoken.
AND TECHNOLOGY
Computer
ofofficepack(Word,Excel,Powerpoint),andMSProject.
Languages Professionaluse
French:mothertongue,English:fluent,Lebanese:fluentlyspoken.
Computer
Professionaluse ofofficepack(Word,Excel,Powerpoint),andMSProject.
INFORMATION
OTHER RELEVANT
Sport
Tennisandrunning.
ArtdeVivre
EcoleDuVin(EDV)Certification1.Wine&SpiritsEducationTrust(WSET)Level2.
Sport
Tennisandrunning.
ArtdeVivre EcoleDuVin(EDV)Certification1.Wine&SpiritsEducationTrust(WSET)Level2.
13
Bertille LE JEUNE
lejeunebertille@gmail.com
LE JEUNE
Bertille
lejeunebertille@gmail.com
Date of
birth:
May
+ 33
(0)6450
93 1990
07 38
French
Date of birth: 4 May
1990
French
CAREER OBJECTIVE
ToCAREER
pursue aOBJECTIVE
career in digital marketing in International Hotel Brands
To pursue
a career in digital marketing in International Hotel Brands
WORK
EXPERIENCE
WORK
EXPERIENCE
2014
– 2015
HYATT REGENCY PARIS CHARLES DE GAULLE****, Roissy-en-France, France
(1
year)
(Airport
rooms)DE GAULLE****, Roissy-en-France, France
2014 – 2015 HYATT business
REGENCYhotel,
PARIS388
CHARLES
Receptionist,
Front
Desk
(1 year)
(Airport business hotel, 388 rooms)
xReceptionist,
Performed every
tasks of a receptionist (C/I, C/O, cashier…)
Frontday
Desk
x xHandled
with
external
and internal
guest complaints
(atcashier…)
the call center)
Performed every day tasks
of a receptionist
(C/I, C/O,
x xCommunicated
to the hotel
our
loyalty
program(at
(newsletter,
performance summaries, goals)
Handled with external
and about
internal
guest
complaints
the call center)
x xTrained
employees
theabout
hotel’sour
loyalty
program
Communicated
to about
the hotel
loyalty
program (newsletter, performance summaries, goals)
x xMotivated
front deskabout
team the
to achieve
our goalprogram
and improve their score
Trained employees
hotel’s loyalty
x Motivated front desk team to achieve our goal and improve their score
Summer 2014 HOTEL MONTALEMBERT*****, Paris, France
(6 months)
hotel, 54 rooms)
Summer
2014 (Boutique
HOTEL MONTALEMBERT*****,
Paris, France
Receptionist,
Front54Desk
- Internship
(6 months)
(Boutique hotel,
rooms)
xReceptionist,
Performed every
tasks
of a receptionist (C/I, C/O, cashier…)
Frontday
Desk
- Internship
x xHandled
concierge
mission
necessary (C/I, C/O, cashier…)
Performed every day taskswhen
of a receptionist
x xInvoiced
permanent
accounts
of
the
hotel
Handled concierge mission when necessary
x Invoiced permanent accounts of the hotel
Summer 2012 AUBERGE INTERNATIONALE, Rivière-du-Loup, Canada
(6 months)
18 rooms)
Summer
2012 (Hostel,
AUBERGE
INTERNATIONALE, Rivière-du-Loup, Canada
General
(6 months)
(Hostel,Assistant
18 rooms)
xGeneral
HandledAssistant
guests arrivals and departures
x xPerformed
housekeeper
cook tasks
Handled guests
arrivals and
and departures
x xSupervised
group
stays
(from
to departures)
Performed housekeeper andarrivals
cook tasks
x xCreated
an
animation
schedule
for
the
season
Supervised group stays (from arrivals to
departures)
x xCommunicated
about
the
animation
plan
and developed it for a bigger market share
Created an animation schedule for the season
EDUCATION
x Communicated about the animation plan and developed it for a bigger market share
EDUCATION
2015
– 2016
ESSEC Business School, Paris, France
in Business
Hospitality
Management
(AACSB-EQUIS accredited)
2015 – 2016 MBA
ESSEC
School,
Paris, France
2011 – 2014
MBA
Management
(AACSB-EQUIS
accredited)
Sup
deinCoHospitality
La Rochelle,
La Rochelle,
France
Bachelor
degree
in
Management
of
Tourism
(AACSB-EQUIS
accredited)
Sup de Co La Rochelle, La Rochelle, France
2011 – 2014
Bachelor
degree in Management of Tourism (AACSB-EQUIS accredited)
TECHNOLOGY
LANGUAGES AND
Language
: mother tongue, English : fluent
LANGUAGES French
AND TECHNOLOGY
Computer
Excel,
Word,
Powerpoint
Language
French : mother
tongue, English : fluent
Computer
Excel,EXPERIENCE
Word, Powerpoint
RELEVANT
OTHER
trip: helped nurses to care of children, between 2 and 10, suffering of mental disease and
2013
Charity
OTHER RELEVANT EXPERIENCE
orphans,
Na Trang,
Vietnam
(32013
months)
Charity trip:
helped
nurses to care of children, between 2 and 10, suffering of mental disease and
(3 months)
2012
2012
2011
2011
orphans, Na Trang, Vietnam
Organized the LR Beach Cup 2013, sport student tournament – association of 20 members
800
participants,
Francesport student tournament – association of 20 members
Organized
the LRChateilallon,
Beach Cup 2013,
800 participants, Chateilallon, France
Jail intervention: conceived and performed drama class in Jail to maintain a social link with the
outside,
Nantes, France
Jail intervention:
conceived and performed drama class in Jail to maintain a social link with the
outside, Nantes, France
15
Claire le Sergeant d’Hendecourt
clairelesergeantdhendecourt@essec.edu
Claire le Sergeant d’Hendecourt
clairelesergeantdhendecourt@essec.edu
French
+33(0)618343841
WORK EXPERIENCE
French
2014–2015 Châteauform’CityLesJardinsdeSaintͲDominique,Paris,France
WORK
EXPERIENCE
Floorcoordinator
x Tookcareofseminarattendantsthroughouttheday
2014–2015 Châteauform’CityLesJardinsdeSaintͲDominique,Paris,France
x
Facilitatedthepreparationoffutureseminarsincollaborationwitheventcoordinatorsand
Floorcoordinator
operationalteams
xHiltonHotel,Sydney,Australia
Facilitatedthepreparationoffutureseminarsincollaborationwitheventcoordinatorsand
2013
operationalteams
FoodandBeverageattendantattheCaffèCino.
x
Waitedtables,trainedtobeacoffeebarista
2013
HiltonHotel,Sydney,Australia
2011–2012 FoodandBeverageattendantattheCaffèCino.
ShangriͲLaHotel,Paris,5*hotel, Paris
xBanquetcoordinator
Waitedtables,trainedtobeacoffeebarista
x Created,setup,developedandorganizedadministrativeprocessessuchasstaffandevent
2011–2012 ShangriͲLaHotel,Paris,5*hotel,
Paris
planning.
Banquetcoordinator
Workedonandanalyzedequipmentrentingschedulestocomparerentandpurchasepricesin
x xCreated,setup,developedandorganizedadministrativeprocessessuchasstaffandevent
ordertoimprovecostefficiency
planning.
Communicatedwiththesalesdepartmenttoshareandspreadinformationwiththebanqueting
x xWorkedonandanalyzedequipmentrentingschedulestocomparerentandpurchasepricesin
teamandchefs
ordertoimprovecostefficiency
Communicatedwiththesalesdepartmenttoshareandspreadinformationwiththebanqueting
2010–2011 x ChâteauformCityMonceauRio,
Paris
teamandchefs
Floorandeventcoordinator
ChâteauformCityMonceauRio,
Paris
x Conductedthelogisticalorganizationofseminars,directlyincontactwiththeclients
Floorandeventcoordinator
Tookcareofseminarattendantsthroughouttheday
2009–2010 xHyattRegencyParisMadeleine,5*hotel,
Paris
x Receptionist,guestrelationsandconcierge
Conductedthelogisticalorganizationofseminars,directlyincontactwiththeclients
2010–2011
x WorkedinanallͲrounderposition
HyattRegencyParisMadeleine,5*hotel,
Paris
x Modelledguests’experienceaccordingtotheirspecificneedsandrequirementspriortoarrival
Receptionist,guestrelationsandconcierge
andallalongtheirstay
x WorkedinanallͲrounderposition
Modelledguests’experienceaccordingtotheirspecificneedsandrequirementspriortoarrival
Paris
2009–2010 xTheWestinParis–Vendôme,4*hotel.
andallalongtheirstay
Humanresourcesassistant(parttimepositionduringthebacheloryear)
x AssistedthePersonnelAdministrationManagerintheadministrativetasks
2009–2010 TheWestinParis–Vendôme,4*hotel.
Paris
x Analyseddataandconductedaresearchonrepeatedsickleavesandabsenteeisminthe
Humanresourcesassistant(parttimepositionduringthebacheloryear)
housekeepingdepartment
x AssistedthePersonnelAdministrationManagerintheadministrativetasks
EDUCATION x Analyseddataandconductedaresearchonrepeatedsickleavesandabsenteeisminthe
housekeepingdepartment
2015–2016
2009–2010
EDUCATION
2015–2016
2015–2016 ESSECBusinessSchool,Paris,France
UniversitéParisOuestNanterreLaDéfense,France
ProfessionalBachelor'sdegree:InternationalLuxuryHotelandRestaurantManagement
2015–2016
2015–2016 UniversitéParisOuestNanterreLaDéfense,France
Cooking,Catering&HostelrySchoolAlbertdeMun,Paris
ProfessionalBachelor'sdegree:InternationalLuxuryHotelandRestaurantManagement
UndergraduateDiplomainHospitalityManagement
2002Ͳ2005
LycéeMichelet,Vanves,France
2015–2016
Cooking,Catering&HostelrySchoolAlbertdeMun,Paris
HighSchoolDiplomainLiterature
2002Ͳ2005
LycéeMichelet,Vanves,France
AND TECHNOLOGY
LANGUAGES
HighSchoolDiplomainLiterature
French:mothertongueEnglish:fluentSpanish:notionsGerman:notions
Languages
MicrosoftOffice,Micros,Opera,Acom,Delphi,CRM
Technology AND
LANGUAGES
TECHNOLOGY
Languages
French:mothertongueEnglish:fluentSpanish:notionsGerman:notions
OTHER RELEVANT
EXPERIENCE
Technology MicrosoftOffice,Micros,Opera,Acom,Delphi,CRM
Personalandculturalenrichmentduringjourneysoverseas(USA,Colombia,Canada,England,Italy,Australia).
Personalandculturalenrichmentduringjourneysoverseas(USA,Colombia,Canada,England,Italy,Australia).
17
Galina MEREACRE
Galina
MEREACRE
galina_mer@yahoo.com
WORK EXPERIENCE
WORK EXPERIENCE
WYNNResortandCasino,LasVegas,USA
2012–2015
galina.mereacre@essec.edu
galina_mer@yahoo.com
galina.mereacre@essec.edu
Dateofbirth:4April1988
+33(0)603860909
American/Moldavian
American/Moldavian
2012–2015 OPSatXSnightclub
xOPSatXSnightclub
Delegatedresponsibilitiesamongemployees(assignedopeningandclosingsidework,madethe
xstaffmap)
Delegatedresponsibilitiesamongemployees(assignedopeningandclosingsidework,madethe
x Supervisedthecashflow,handledbankͲrelatedduties
staffmap)
x xMonitoredactivitiesandensuredthatvenuewascompliedwithhealthandsafetystandards
Supervisedthecashflow,handledbankͲrelatedduties
x xPerformedpersonneltraining(companypolicies,safetyregulationsandlocalordinances)
Monitoredactivitiesandensuredthatvenuewascompliedwithhealthandsafetystandards
x xEnsuredthatthehighstandardoperatingproceduresoftheclubweremaintained
Performedpersonneltraining(companypolicies,safetyregulationsandlocalordinances)
x Ensuredthatthehighstandardoperatingproceduresoftheclubweremaintained
2014
InternshipwithinMarketingdepartment
2014
x InternshipwithinMarketingdepartment
Participatedtothedevelopmentofmarketingcampaigns,developingconceptsandrunͲofͲshowfor
xtopworldDJ/producers(DavidGuetta,Avicii,Zedd,MajorLazer,SteveAngeloetc.)
Participatedtothedevelopmentofmarketingcampaigns,developingconceptsandrunͲofͲshowfor
x Plannedcustomerguestexperiencesforeachshowandcoordinatedspecialeventsmeanttoattract
topworldDJ/producers(DavidGuetta,Avicii,Zedd,MajorLazer,SteveAngeloetc.)
xnewcustomers
Plannedcustomerguestexperiencesforeachshowandcoordinatedspecialeventsmeanttoattract
x CoͲdevelopedandbuiltmarketingplansandstrategiestopromoteXSnightclub(breakingrecords
newcustomers
eventsreachingupto11,000customers)
x CoͲdevelopedandbuiltmarketingplansandstrategiestopromoteXSnightclub(breakingrecords
x IdentifiedappropriatesocialmediaplatformsandimplementedmarketingtechniquesinLasVegas
eventsreachingupto11,000customers)
xandothermajorU.Scities(LA,Miami,Austin)
IdentifiedappropriatesocialmediaplatformsandimplementedmarketingtechniquesinLasVegas
andothermajorU.Scities(LA,Miami,Austin)
2013
LindgeSoftwareCo.,Ltd.,Shanghai,China
(softwarelanguageandEͲlearningsolutions)
2013
LindgeSoftwareCo.,Ltd.,Shanghai,China
Internship
(softwarelanguageandEͲlearningsolutions)
xInternship
Analyzeddemographicsofthetargetconsumers(students)inChinaandcollaboratedtowards
identifyingappropriateEͲlearningsolutionsforthatsegment
x Analyzeddemographicsofthetargetconsumers(students)inChinaandcollaboratedtowards
x Transformedproductdevelopmentbyaddingonfeaturesbasedoneducationalsoftwaremodels
identifyingappropriateEͲlearningsolutionsforthatsegment
xusedintheU.S͒
Transformedproductdevelopmentbyaddingonfeaturesbasedoneducationalsoftwaremodels
x PreparedweeklyreportsandcommunicatedtheresultsinPPTpresentations
usedintheU.S͒
x PreparedweeklyreportsandcommunicatedtheresultsinPPTpresentations
EDUCATION
EDUCATION
2015–2016
2010Ͳ2014
UniversityofNevadaLasVegas(UNLV)
2010Ͳ2014 BachelorofScienceinBusinessAdministrationͲMarketingMajor
UniversityofNevadaLasVegas(UNLV)
BachelorofScienceinBusinessAdministrationͲMarketingMajor
2013
ShanghaiUniversity(CollegeofInternationalExchange)
ProgramofChineseBusiness&Culture&Language
2013
ShanghaiUniversity(CollegeofInternationalExchange)
ProgramofChineseBusiness&Culture&Language
LANGUAGES AND
TECHNOLOGY
x FluentinEnglish,Romanian,andRussian.GoodconversationalSpanish
LANGUAGES
AND TECHNOLOGY
FluentinEnglish,Romanian,andRussian.GoodconversationalSpanish
x x Computerskills:GoodcommandofMicrosoftOfficetools(Word,ExcelandPowerͲPoint)
x Computerskills:GoodcommandofMicrosoftOfficetools(Word,ExcelandPowerͲPoint)
PERSONAL INTERESTS
PERSONAL
INTERESTS
x HobbiesincludeTravelling(20countries),LearningLanguages,andYoga.
x x VolunteeredatGlobalWildlifeConservationforthedevelopmentof“WildlifeisBeautiful”project(Austin,TX;
HobbiesincludeTravelling(20countries),LearningLanguages,andYoga.
x 2014)
VolunteeredatGlobalWildlifeConservationforthedevelopmentof“WildlifeisBeautiful”project(Austin,TX;
2014)
x VolunteeredatMiraclesforKidswithimpoverishedandunfortunatefamilies(OrangeCounty,CA;2012)
x VolunteeredatMiraclesforKidswithimpoverishedandunfortunatefamilies(OrangeCounty,CA;2012)
19
Sri PANGULURI
B00680927@essec.edu
Sri PANGULURI
B00680927@essec.edu
Dateofbirth:04January1984
+33(0)768362855
Canadian/Indian
Dateofbirth:04January1984
Canadian/Indian
WORK EXPERIENCE
WORK
EXPERIENCE
2011–2015
SHERATONCENTRETORONTOHOTEL,TORONTO,Canada
(1377Roomhotel,starwoodhotels&Resorts)
2011–2015 SHERATONCENTRETORONTOHOTEL,TORONTO,Canada
GuestExperienceManager/Frontoffice
(1377Roomhotel,starwoodhotels&Resorts)
x Plannedandexecutedallactivitiesofguestexperience(Frontoffice)departmentforsmooth
GuestExperienceManager/Frontoffice
functioningofthedepartmentandreducedguestcomplaintstominimallevel.
x Plannedandexecutedallactivitiesofguestexperience(Frontoffice)departmentforsmooth
xfunctioningofthedepartmentandreducedguestcomplaintstominimallevel.
Improvedrevenueby10%YOYandassociatessatisfactionto90%.
Budgeted,forecasted,recruited,trainedandorganizeddailyscheduleindepartmentheadrole.
x xImprovedrevenueby10%YOYandassociatessatisfactionto90%.
Analyzedguestexperiencescores,identifiedandaddressedtop10issues,participatedinsix
x xBudgeted,forecasted,recruited,trainedandorganizeddailyscheduleindepartmentheadrole.
sigmaeventstoprovidepotentialsolutions.
x Analyzedguestexperiencescores,identifiedandaddressedtop10issues,participatedinsix
xsigmaeventstoprovidepotentialsolutions.
TookpartinmonthlyP&L,productivityandconductedmonthlydepartmentmeetings
x TookpartinmonthlyP&L,productivityandconductedmonthlydepartmentmeetings
2007–2011 NOVOTELHYDERABADAIRPORTHOTEL,HYDERABAD,
India
(305Roomhotel,AccorHotels)
2007–2011 NOVOTELHYDERABADAIRPORTHOTEL,HYDERABAD, India
2009Ͳ2011
AssistantFrontofficeManager/Frontoffice
(305Roomhotel,AccorHotels)
x ManagedandensuredallareasofFrontofficedepartment(Frontdesk,belldesk,guest
2009Ͳ2011
AssistantFrontofficeManager/Frontoffice
relations,clublounge,crewlounge,healthclub&Spa)areoperatedefficiently.
x ManagedandensuredallareasofFrontofficedepartment(Frontdesk,belldesk,guest
xrelations,clublounge,crewlounge,healthclub&Spa)areoperatedefficiently.
Dealtwithguestandassociatecomplaints.
Collaboratedwithhousekeepingandengineeringdepartmentstoachievemaximumresults.
x xDealtwithguestandassociatecomplaints.
2007–2009 xDutyManager/Frontoffice
Collaboratedwithhousekeepingandengineeringdepartmentstoachievemaximumresults.
x Partofthepreopeningandpostopeningteam.Preparedstandardoperatingprocedureforthe
DutyManager/Frontoffice
2007–2009
frontofficedepartment.
x Partofthepreopeningandpostopeningteam.Preparedstandardoperatingprocedureforthe
xfrontofficedepartment.
Interviewed,hired,andtrainedallthefrontofficeteammembers.
Methotelupsellandloyaltymembershipgoals.
x xInterviewed,hired,andtrainedallthefrontofficeteammembers.
HandledMICEgroupsandachievedhighersatisfactionscores.
x xMethotelupsellandloyaltymembershipgoals.
x HandledMICEgroupsandachievedhighersatisfactionscores.
MARRIOTTHOTLELS&RESORTS,India
2004Ͳ2007
2006Ͳ2007
DutyManager/FrontofficeExecutive(GoaMarriottResort)
2004Ͳ2007
MARRIOTTHOTLELS&RESORTS,India
x Workedasmanagerondutyaswellasnightmanager.
2006Ͳ2007
DutyManager/FrontofficeExecutive(GoaMarriottResort)
Actedasgeneralmanagerinhisabsence
x xWorkedasmanagerondutyaswellasnightmanager.
Ensuredthatguests,employees’satisfactionandsafetyaregivenutmostimportance.
xxActedasgeneralmanagerinhisabsence
2005Ͳ2006
xManagementTrainee(JWMarriottMumbai,CourtyardbyMarriott,Chennai)
Ensuredthatguests,employees’satisfactionandsafetyaregivenutmostimportance.
x ParticipatedinthepreopeningofCourtyardbyMarriott,Chennai.
2005Ͳ2006
ManagementTrainee(JWMarriottMumbai,CourtyardbyMarriott,Chennai)
TrainedinallareasoffrontofficedepartmentatJWMarriott,Mumbai.
x xParticipatedinthepreopeningofCourtyardbyMarriott,Chennai.
2004Ͳ2005
Frontdeskagent(GoaMarriottResort)
x TrainedinallareasoffrontofficedepartmentatJWMarriott,Mumbai.
x Performeddutiesasroomscontroller,frontdeskagentand“atyourservice”agent.
2004Ͳ2005
Frontdeskagent(GoaMarriottResort)
Achievedhighestroomupsellrevenueasanassociate.
x xPerformeddutiesasroomscontroller,frontdeskagentand“atyourservice”agent.
x Achievedhighestroomupsellrevenueasanassociate.
EDUCATION EDUCATION
2015–2016
2015–2016
2001–2004
2001–2004
INSTITUTEOFHOTELMANAGEMENT,HYDERABAD,India
BachelorDegreeinHospitality&HotelAdministration
INSTITUTEOFHOTELMANAGEMENT,HYDERABAD,India
LANGUAGESBachelorDegreeinHospitality&HotelAdministration
AND TECHNOLOGY
Languages AND
Telugu:mothertongue,EnglishandHindi:fluent
LANGUAGES
TECHNOLOGY
Technology
MSofficeproficiency.
Languages
Telugu:mothertongue,EnglishandHindi:fluent
Technology
MSofficeproficiency.
OTHER RELEVANT
INFORMATION
Certification:LeanSixSigmaGreenBelt,StarwoodHotels&Resorts.
Certification:LeanSixSigmaGreenBelt,StarwoodHotels&Resorts.
21
Michaël REZNIK
REZNIK
Michaël
michael.reznik@essec.edu
michael.reznik@essec.edu
+33(0)630017102
French
French
CAREER OBJECTIVE
CAREER OBJECTIVE
Area online distribution manager for an hotel chain or travel agency (OTA)
Area online distribution manager for an hotel chain or travel agency (OTA)
WORK EXPERIENCE
WORK EXPERIENCE
2014
GoogleBusinessView,Paris,France
2014
GoogleBusinessView,Paris,France
(1year)
Salesrepresentative
(1year)
x Salesrepresentative
Defined,executedandreportedthecommercialstrategyofthearea
x Defined,executedandreportedthecommercialstrategyofthearea
x Targetednewbusinessesopportunitiesandpromotedproductimage
x Targetednewbusinessesopportunitiesandpromotedproductimage
x Analyzedcompanies’feedbackandinitiatedcorrectiveactionsasappropriate
x Analyzedcompanies’feedbackandinitiatedcorrectiveactionsasappropriate
x Developednewcustomersdatabase/negotiatedsalescontracts
x Developednewcustomersdatabase/negotiatedsalescontracts
2013
RestaurantRECH(oneMichelinstar:March2014),AlainDUCASSEGroup,Paris,France
2013
RestaurantRECH(oneMichelinstar:March2014),AlainDUCASSEGroup,Paris,France
(1year)
Assistantmanager
(1year)
x Assistantmanager
Inchargeofdaytodayoperationsandturnoverdevelopment/bookings/customer’ssatisfaction
x Inchargeofdaytodayoperationsandturnoverdevelopment/bookings/customer’ssatisfaction
x Followedsalesperformance/financialforecast/staffplanning
x
Followedsalesperformance/financialforecast/staffplanning
x Supervisedandensuredhighservicestandards
x
Supervisedandensuredhighservicestandards
x Updatedrestaurant’swebsiteandsocialmedia
x Updatedrestaurant’swebsiteandsocialmedia
2012
KensingtonPlaceRestaurant,D&D London Group,London,UK
2012
KensingtonPlaceRestaurant,D&D London Group,London,UK
(8months)
Shiftsupervisor
(8months)
x Shiftsupervisor
Briefedteamwithdailyobjectives/trainedandfollowedstaffforfoodsafetyprocedures
x Briefedteamwithdailyobjectives/trainedandfollowedstaffforfoodsafetyprocedures
x Organizedandcoordinatedbanquetingshiftsupto50people
x Organizedandcoordinatedbanquetingshiftsupto50people
x Conductedinventory/beveragesstockcontrolandpurchases
x Conductedinventory/beveragesstockcontrolandpurchases
2011
2011
(1year)
(1year)
2009
2009
(6months)
(6months)
HôtelALPINA,BestMontBlancGroup,Chamonix,France
HôtelALPINA,BestMontBlancGroup,Chamonix,France
Breakfastmanager
x Breakfastmanager
Managedateamoftenpeople
x
Managedateamoftenpeople
x Responsibleforrestaurantopening,breakfastsetting,serviceandroomservice
x Responsibleforrestaurantopening,breakfastsetting,serviceandroomservice
x Trainednewlyrecruitedstaff
x Trainednewlyrecruitedstaff
VIP–InternationalLicensingEnterprise,Paris,France
VIP–InternationalLicensingEnterprise,Paris,France
Productionassistant
x Productionassistant
Handledpublicrelations/dealtwithcopyrightsandrelatedrights
x Handledpublicrelations/dealtwithcopyrightsandrelatedrights
x CreatedamarketstudyforanewTVchannelproject
x CreatedamarketstudyforanewTVchannelproject
x Definedmediaplanningandtargetedaudience
x Definedmediaplanningandtargetedaudience
x ElaboratedamobilephoneapplicationstrategystudyforaweeklyFrenchmagazine
x ElaboratedamobilephoneapplicationstrategystudyforaweeklyFrenchmagazine
EDUCATION
EDUCATION
2015–2016
2015–2016 MBAinhospitalitymanagement(AACSBͲEQUISaccredited)
MBAinhospitalitymanagement(AACSBͲEQUISaccredited)
FERRANDI,Paris,France
2011–2014
FERRANDI,Paris,France
2011–2014 Bachelordegreeinrestaurantmanagement
Bachelordegreeinrestaurantmanagement
INSEEC,Paris,France
2008–2010
INSEEC,Paris,France
2008–2010 Communicationstudies
Communicationstudies
LANGUAGESFrench:nativeͲEnglish:fluentͲ
AND TECHNOLOGY
Languages
Spanish :intermediate
Languages MicrosoftOffice
French:nativeͲEnglish:fluentͲ Spanish :intermediate
ITSkills
ITSkills
MicrosoftOffice
Roadtrips,entrepreneurship,sports(hiking,football,tennis),cinema (writingandproducingofashortmovie)
Roadtrips,entrepreneurship,sports(hiking,football,tennis),cinema
(writingandproducingofashortmovie)
23
Fabrice ROLLAND
Fabrice
ROLLAND
Fabrice.rolland@essec.edu
Fabrice.rolland@essec.edu
+33(0)686874219
French
French
WORK EXPERIENCE
WORK EXPERIENCE
2014–2015
PricewaterhouseCoopers, Brussels, Belgium
2014–2015 AssociateinAssuranceDepartment
PricewaterhouseCoopers, Brussels, Belgium
1year
1year
AssociateinAssuranceDepartment
ExternalauditworkinclientassignmentsespeciallyHospitality,Pharmaceutical,andRealEstate
ExternalauditworkinclientassignmentsespeciallyHospitality,Pharmaceutical,andRealEstate
sectors:
sectors:
x Droveinterviewswiththeaccountingdepartmenttoobtaininformationtovalidatefinancial
x Droveinterviewswiththeaccountingdepartmenttoobtaininformationtovalidatefinancial
statements.
statements.
x Analysedandsynthetizedfinancialinformationtomeasurethefairnessoffinancialstatements.
x
Analysedandsynthetizedfinancialinformationtomeasurethefairnessoffinancialstatements.
x ManagedonatimelybasisthefollowͲupoftheoutstandingpointsofaportfolioof7clients.
x ManagedonatimelybasisthefollowͲupoftheoutstandingpointsofaportfolioof7clients.
5months
InternshipinAssuranceDepartment
5months
InternshipinAssuranceDepartment
x Trainedinauditor’sfunctionsandauditmethodology.
x
Trainedinauditor’sfunctionsandauditmethodology.
x ParticipatedtoclientmissionsinHospitality/RealEstate.
x
ParticipatedtoclientmissionsinHospitality/RealEstate.
2012
Caroil, Paris, France
2012
Paris, Company
France
OilCaroil,
exploration
Oil
exploration
Company
3months
ManagementAccountingAssistant(internship)
3months
ManagementAccountingAssistant(internship)
Controlandweeklyconsolidationofmanagementaccounts,presentationoffinancialresultstothe
Controlandweeklyconsolidationofmanagementaccounts,presentationoffinancialresultstothe
CFO:
CFO:
x Collectedtheneededinformationfromthe12branchesofthecompanyandexplainedatthelocal
x Collectedtheneededinformationfromthe12branchesofthecompanyandexplainedatthelocal
levelthepurposeoftheprojectedsystem.
levelthepurposeoftheprojectedsystem.
x
Participatedtotheimplementationofchangesofanoutsidesoftwaretotherequirementofthe
x
Participatedtotheimplementationofchangesofanoutsidesoftwaretotherequirementofthe
needsofthecompany.
needsofthecompany.
x OrganizedtheinformationflowsonaweeklybasisfromthelocalleveltotheHeadquarter.
x
OrganizedtheinformationflowsonaweeklybasisfromthelocalleveltotheHeadquarter.
2011
2011 2months
2months
EDF, Paris, France
EDF, Paris, France
CommercialAssistantinEDFshop
(internship)
CommercialAssistantinEDFshop
(internship)
x Advisedclientsoncontractselection.
x Advisedclientsoncontractselection.
x Assistedcontractapplication.
x
Assistedcontractapplication.
EDUCATION
EDUCATION
2015–2016
2015–2016
ESSEC
Business School,
Paris,(AACSB-EQUIS
France
MBA
in Hospitality
Management
accredited)
MBA in Hospitality Management (AACSB-EQUIS accredited)
2009–2014
ESSCA Business School, Angers, France
ESSCAdegree
Business
2009–2014
Master
withSchool,
a MajorAngers,
in AuditFrance
& Control
Master degree with a Major in Audit & Control
2012
ESAI, Shanghai, China
2012
ESAI, Shanghai,
semesterChina
(Erasmus)
University
University semester (Erasmus)
LANGUAGES
AND
TECHNOLOGY
LANGUAGES AND
TECHNOLOGY
Languages
French:native,English:excellent;Spanish:intermediate,Chinese:beginner
Languages
French:native,English:excellent;Spanish:intermediate,Chinese:beginner
Technology
ProfessionaluseofMicrosoftOffice
Technology ProfessionaluseofMicrosoftOffice
OTHER
RELEVANT
EXPERIENCE
st
OTHER
RELEVANT
EXPERIENCE
2010:Organizedin2010theESSCAWelcomeWeekforthe1
yearstudents.
2010:Organizedin2010theESSCAWelcomeWeekforthe1styearstudents.
Superviseda50studentteamwithabudgetof30.000euros.
Superviseda50studentteamwithabudgetof30.000euros.
2012:responsibleforthe2014graduationGalaorganization.(managedateamof15people)
2012:responsibleforthe2014graduationGalaorganization.(managedateamof15people)
ExtensivetravelsthroughEurope,NorthandCentralAmericaandAsia.
ExtensivetravelsthroughEurope,NorthandCentralAmericaandAsia.
25
Maxime ROZIER
maxime.rozier@essec.edu
Maxime
ROZIER
maxime.rozier@essec.edu
Dateofbirth:31December1988
+33(0)768102109
French–Australian
French–Australian
WORK EXPERIENCE
NovͲ14–JulͲ15
CICEROMANAGEMENTPTYLTDt/as‘ALEXHOTEL’&‘SHADOWWINEBAR’,Perth,Australia
WORK EXPERIENCE
74roomsindependenthotelandrestaurant(openedinMay2015)
NovͲ14–JulͲ15
CICEROMANAGEMENTPTYLTDt/as‘ALEXHOTEL’&‘SHADOWWINEBAR’,Perth,Australia
RestaurantandhotelF&BProjectManager
74roomsindependenthotelandrestaurant(openedinMay2015)
xRestaurantandhotelF&BProjectManager
Involvedinconceptdevelopmentof2separateidentitiesforhotelandrestaurant
x
xCoͲdevelopedF&Bmenus,manualsandpoliciesforhotelandrestaurant
Involvedinconceptdevelopmentof2separateidentitiesforhotelandrestaurant
x xDesignedtherestaurantandhotelespressobarlayouts
CoͲdevelopedF&Bmenus,manualsandpoliciesforhotelandrestaurant
x xCoordinatedthepurchaseanddeliveryofF&B’ssmall&heavygoods,withinasetbudget
Designedtherestaurantandhotelespressobarlayouts
x xRecruitedkeymanagementF&Bstaff
CoordinatedthepurchaseanddeliveryofF&B’ssmall&heavygoods,withinasetbudget
x xProvidedleadershipandsupporttoF&Bteamthroughouttheopeningperiod
RecruitedkeymanagementF&Bstaff
x xImplementedandorganizedpointofsalesandinventorysystems
ProvidedleadershipandsupporttoF&Bteamthroughouttheopeningperiod
x Implementedandorganizedpointofsalesandinventorysystems
NovͲ12–NovͲ14 TABLETHEORYPTYLTDt/as“GORDONSTGARAGE”,Perth,Australia
Café/Restaurant&onͲsitecoffeeroastingfacility(openedinFebruary2013)
NovͲ12–NovͲ14 TABLETHEORYPTYLTDt/as“GORDONSTGARAGE”,Perth,Australia
GeneralManager
Café/Restaurant&onͲsitecoffeeroastingfacility(openedinFebruary2013)
xGeneralManager
Actedasahighlyvisiblefaceofthebusiness
x
xManageddayͲtoͲdayoperationsofthevenue
Actedasahighlyvisiblefaceofthebusiness
x xRecruited,trained,managedandguidedateamof40+people
ManageddayͲtoͲdayoperationsofthevenue
x xResolvedallbackandfronthouseissues
Recruited,trained,managedandguidedateamof40+people
x xDealtwithHeadͲchefandDirectorsofthebusinessondailybasis
Resolvedallbackandfronthouseissues
x xDraftedandsubmittedsuccessfulliquorlicensingapplication
DealtwithHeadͲchefandDirectorsofthebusinessondailybasis
JulͲ10–NovͲ12
JulͲ10–NovͲ12
EDUCATION
x Draftedandsubmittedsuccessfulliquorlicensingapplication
LAWSONNOMINEESPTYLTDt/as“BALTHAZARRESTAURANT”,
TABLETHEORYPTYLTDt/as “IL
LIDO”,and“DUENDETAPASBAR”,Perth,Australia
LAWSONNOMINEESPTYLTDt/as“BALTHAZARRESTAURANT”, TABLETHEORYPTYLTDt/as “IL
Mediumsizedhospitalitygroup
LIDO”,and“DUENDETAPASBAR”,Perth,Australia
AdministratorandAssistantAccountant
Mediumsizedhospitalitygroup
xAdministratorandAssistantAccountant
Accountpayable;dataentry,accountreconciliation,payments&payrollduties
x xComputedandanalyzedperformancemetricsonweeklybasis
Accountpayable;dataentry,accountreconciliation,payments&payrollduties
x xEnforcedliquorlicensingdutiesandobligations
Computedandanalyzedperformancemetricsonweeklybasis
x xSelectedandimplementedanewpointofsalessystem,includinganewsystemofstockcontrol
Enforcedliquorlicensingdutiesandobligations
across3venues
x Selectedandimplementedanewpointofsalessystem,includinganewsystemofstockcontrol
x Modernizedthepayrollsystem,withtheimplementationofentirelycomputerizedsystem
across3venues
x xWorked2Ͳ3nights/weekasaFOHsupervisoratDuendeTapasbar,includingclosing
Modernizedthepayrollsystem,withtheimplementationofentirelycomputerizedsystem
responsibilities&cashͲupprocedures.
x Worked2Ͳ3nights/weekasaFOHsupervisoratDuendeTapasbar,includingclosing
responsibilities&cashͲupprocedures.
2015–2016
2008Ͳ2010
CURTINUniversityofTechnology,Perth,Australia
BachelorofCommerce:DoubleMajorinAccounting&Finance
2008Ͳ2010
CURTINUniversityofTechnology,Perth,Australia
2007
PerthInstituteofBusiness&Technology,Perth,Australia
BachelorofCommerce:DoubleMajorinAccounting&Finance
DiplomaofCommerce
2007
PerthInstituteofBusiness&Technology,Perth,Australia
2006
LycéePolyvalentBellepierre,ReunionIsland,France
DiplomaofCommerce
Highschooldiploma;Sciencespecialization
2006
LycéePolyvalentBellepierre,ReunionIsland,France
Highschooldiploma;Sciencespecialization
Languages
French:nativespeaker,English
:fluent
LANGUAGES AND
TECHNOLOGY
ComputerSkills Microsoft&AppleOS,MicrosoftOfficeSuite&Outlook,IMPOS,AdobeIndesign,MYOB,MICROS
Languages
French:nativespeaker,English :fluent
ComputerSkills Microsoft&AppleOS,MicrosoftOfficeSuite&Outlook,IMPOS,AdobeIndesign,MYOB,MICROS
PartͲtimeworkwhilestudyingabroad,asaLiquorstoresalesassistant(2007)andCocktailbartender(2008Ͳ10)
2015–2016
EDUCATION
PartͲtimeworkwhilestudyingabroad,asaLiquorstoresalesassistant(2007)andCocktailbartender(2008Ͳ10)
27
Stéphanie RUSPINI
Stéphanie
RUSPINI
stephanie.ruspini@essec.edu
stephanie.ruspini@essec.edu
+33(0)612212249
Dateofbirth:18February1976
French
French
WORK EXPERIENCE
WORK EXPERIENCE
2001Ͳ2014
STANHOMEINTERNATIONALͲ YVESROCHERGroup,Paris,France
2001Ͳ2014
STANHOMEINTERNATIONALͲ YVESROCHERGroup,Paris,France
2013Ͳ2014
MarketingManagerͲStanhomeHouseholdproducts
2013Ͳ2014
x MarketingManagerͲStanhomeHouseholdproducts
HeadofProductDevelopmentdepartmentforinternationalmarkets,EuropeandLatin
x America,TO=200M€
HeadofProductDevelopmentdepartmentforinternationalmarkets,EuropeandLatin
America,TO=200M€
x ConceivedandcoordinatedinternationalMarketingstrategiesfortheHomeCarecategory
ConceivedandcoordinatedinternationalMarketingstrategiesfortheHomeCarecategory
x x Managed
and led multicultural teams for crossͲdepartment projects: innovation and product
x valueanalysis(objective:Ͳ10%vscurrentcost)
Managed and led multicultural teams for crossͲdepartment projects: innovation and product
valueanalysis(objective:Ͳ10%vscurrentcost)
x MonitoredMarketingdepartmentbudgetandoversawBrandlegalissues
x MonitoredMarketingdepartmentbudgetandoversawBrandlegalissues
2011Ͳ2013
2011Ͳ2013
2001Ͳ2010
2001Ͳ2010
2000Ͳ2001
2000Ͳ2001
BrandManagerͲStanhomeHouseholdProducts
x BrandManagerͲStanhomeHouseholdProducts
RenewedtheStanhomeBrandidentity.Positionedthebrandinthepremiumsegment.Created
x new
RenewedtheStanhomeBrandidentity.Positionedthebrandinthepremiumsegment.Created
graphical principles and new bottle design with agency partners. Conducted qualitative
new
graphical principles and new bottle design with agency partners. Conducted qualitative
andquantitativemarketresearchinMexicoandEurope.
andquantitativemarketresearchinMexicoandEurope.
x SetupandachievedtheHomeCarepolicyintheinternationalmarkets.Builttheyearlyproduct
x launchplan.Validatedmarketingconcepts.Optimizedthecurrentportfolio.
SetupandachievedtheHomeCarepolicyintheinternationalmarkets.Builttheyearlyproduct
launchplan.Validatedmarketingconcepts.Optimizedthecurrentportfolio.
x Recruited,trainedanddevelopedateamof4productmanagers
x Recruited,trainedanddevelopedateamof4productmanagers
ProductManager/SeniorProductManagerͲ StanhomeHouseholdProducts
StanhomeHouseholdProducts
x ProductManager/SeniorProductManagerͲ
Created new household product concepts
for laundry, kitchen, floors categories (TO=90 M€)
x with
Created
new household
product
concepts
for laundry,
kitchen,
floors
categories (TO=90
M€)
European
subcontractors.
Analyzed
market
trends and
product
performance.
Developed
with European
subcontractors.
market
trends Positioned
and product
performance.
Developed
formulas
and packaging
design Analyzed
with creative
agencies.
selling
prices. Elaborated
formulas and packaging design with creative agencies. Positioned selling prices. Elaborated
productcommunicationfilesforsales.
productcommunicationfilesforsales.
x Designed
a new range of Home cleaning accessories (TO=20 M€). Initiated longͲterm
x partnershipswithEuropeanandAsiansubcontractors.
Designed a new range of Home cleaning accessories
(TO=20 M€). Initiated longͲterm
partnershipswithEuropeanandAsiansubcontractors.
x LaunchedanecoͲfriendlyproductrangewithEcolabelagreement.Establishedthesustainable
LaunchedanecoͲfriendlyproductrangewithEcolabelagreement.Establishedthesustainable
x developmentpolicyfortheHomeCarecategory.
developmentpolicyfortheHomeCarecategory.
PROCTER&GAMBLE,Paris,France
PROCTER&GAMBLE,Paris,France
SalesRepresentative
x SalesRepresentative
Managed a portfolio of hypermarkets and supermarkets. Implemented locally the company
x salesstrategyforallproductranges(food,household,cosmeticandpaperproducts)
Managed a portfolio of hypermarkets and supermarkets. Implemented locally the company
salesstrategyforallproductranges(food,household,cosmeticandpaperproducts)
x Negotiatedpromotionaloperations
x Negotiatedpromotionaloperations
EDUCATION
2015Ͳ2016
2015Ͳ2016
EMͲLYONBusinessSchool
EMͲLYONBusinessSchool
MScinManagement,SpecializationMarketing
MScinManagement,SpecializationMarketing
GeneralSecretaryofthe“JuniorEnterprise”
GeneralSecretaryofthe“JuniorEnterprise”
Languages
French:native,English:fluent,Spanish:intermediate,German: basic
Languages
French:native,English:fluent,Spanish:intermediate,German: basic
ComputerSkills Word,Excel,Powerpoint,Outlook,Acrobat
ComputerSkills
Word,Excel,Powerpoint,Outlook,Acrobat
1996Ͳ1999
1996Ͳ1999
29
Tatiana SBRAVATI
tatiana.sbravati@essec.edu
Tatiana
SBRAVATI
tatiana.sbravati@essec.edu
Dateofbirth:3June1986
+33(0)698309676
Russian
Russian
WORK EXPERIENCE
WORK EXPERIENCE
2013–2015
STEADproject,Paris,France
Luxuryapartments(Paris),Privatehouses(Paris)
2013–2015
STEADproject,Paris,France
Luxuryapartments(Paris),Privatehouses(Paris)
Founder,entrepreneurandprojectleader
xFounder,entrepreneurandprojectleader
Responsiblefordevelopingcustomerandsupplierrelationships
xxOversawnetworkingandbusinessdevelopmentactivities
Responsiblefordevelopingcustomerandsupplierrelationships
xxConductedextensivemarketresearchandreviewedlegaldocuments
Oversawnetworkingandbusinessdevelopmentactivities
xxInvolvedinthecompany’sadministrative,accountingandinvoicingprocesses
Conductedextensivemarketresearchandreviewedlegaldocuments
x Involvedinthecompany’sadministrative,accountingandinvoicingprocesses
2012–2013
ATELIERFR,RoseAnnedePampelonne,Paris,France
Luxuryapartment(Paris),Luxuryhotel(Manila),ExhibitionADArtcurial(Paris)
2012–2013
ATELIERFR,RoseAnnedePampelonne,Paris,France
personalassistant
LeadingarchitectͲprojectmanagerand
Luxuryapartment(Paris),Luxuryhotel(Manila),ExhibitionADArtcurial(Paris)
xLeadingarchitectͲprojectmanagerand
SupervisedamultiͲdisciplinaryteamthroughoutallphasesoftheprojects
personalassistant
xxResponsibleforestimatingcostsanddevelopingbudgets
SupervisedamultiͲdisciplinaryteamthroughoutallphasesoftheprojects
xxHandledfurnitureandmaterialorderswithbothlocalandglobalsuppliers
Responsibleforestimatingcostsanddevelopingbudgets
xxCoordinatedschedules,workloadsandmeetings
Handledfurnitureandmaterialorderswithbothlocalandglobalsuppliers
x Coordinatedschedules,workloadsandmeetings
2011
ANTONIOVIRGAARCHITECT,Paris,France
Boutiques‘Comptoirdescotonniers’(Paris,Madrid,Strasbourg),Printemps(CagnesͲsurͲMer),
2011
ANTONIOVIRGAARCHITECT,Paris,France
Citadium(Toulon),BoutiqueMCSͲMarlboro(Paris),‘Pablo’ͲGerardDarelͲ(Paris)
Boutiques‘Comptoirdescotonniers’(Paris,Madrid,Strasbourg),Printemps(CagnesͲsurͲMer),
Architect
Citadium(Toulon),BoutiqueMCSͲMarlboro(Paris),‘Pablo’ͲGerardDarelͲ(Paris)
xArchitect
Participatedinkeymeetingswithbranddevelopmentmanagers
x
xGatheredandreviewedconstructiondocumentationprovidedbycustomersandengineers
Participatedinkeymeetingswithbranddevelopmentmanagers
xxCreatedandpresentedprojectpresentationsforclients
Gatheredandreviewedconstructiondocumentationprovidedbycustomersandengineers
x Createdandpresentedprojectpresentationsforclients
ARQUITECTONICA,Paris,France
2011
ARQUITECTONICA,Paris,France
2011
Tour‘Air2’laDéfense(Paris),RestaurantincollaborationwithOraͲito(Paris),architecturaltender
‘SociétéGénérale’(Paris)
Tour‘Air2’laDéfense(Paris),RestaurantincollaborationwithOraͲito(Paris),architecturaltender
Leadarchitect’sassistantinallphasesofprojects
‘SociétéGénérale’(Paris)
xLeadarchitect’sassistantinallphasesofprojects
Producedandfolloweddrawingsdocumentation,3Dinteriormodeling,plansexecution,research
xxPreparedfinalpresentationforclients
Producedandfolloweddrawingsdocumentation,3Dinteriormodeling,plansexecution,research
x Preparedfinalpresentationforclients
2006–2010
ARCHITECTUREAGENCY‘MART’,Moscow,Russia
Banks,restaurants,clinics,apartments,privatehouse,commercial
2006–2010
ARCHITECTUREAGENCY‘MART’,Moscow,Russia
Intern,juniorarchitect,juniorprojectleader
Banks,restaurants,clinics,apartments,privatehouse,commercial
xIntern,juniorarchitect,juniorprojectleader
Developedandtookresponsibilityforayoungarchitectsteam
xxAssistedleadarchitectinallphasesofprojects
Developedandtookresponsibilityforayoungarchitectsteam
xxProduced,followedandsuperviseddrawingsdocumentation,3Dinteriormodeling,developed
Assistedleadarchitectinallphasesofprojects
xlandscapeplans,materialresearch
Produced,followedandsuperviseddrawingsdocumentation,3Dinteriormodeling,developed
x Assistedinpreparationofconceptualdesigntodeliveryandfinalpresentation
landscapeplans,materialresearch
x Assistedinpreparationofconceptualdesigntodeliveryandfinalpresentation
EDUCATION
2015–2016
2015–2016
RoyalInstituteofTechnology(KTH),Stockholm,Sweden
2008–2010
MasterdegreeinArchitecture
RoyalInstituteofTechnology(KTH),Stockholm,Sweden
2008–2010
MoscowArchitecturalInstitute(MARKHI),Moscow,Russia
2004–2008
MasterdegreeinArchitecture
BachelordegreeinArchitecture
MoscowArchitecturalInstitute(MARKHI),Moscow,Russia
2004–2008
BachelordegreeinArchitecture
LANGUAGES AND
TECHNOLOGY
LANGUAGES
AND
TECHNOLOGY
Languages
Russian:native,EnglishandFrench:
fluent
Computerskills
MSO(macros),AutoCAD/ArchiCAD,Adobesoftwares
Languages
Russian:native,EnglishandFrench: fluent
Computerskills
MSO(macros),AutoCAD/ArchiCAD,Adobesoftwares
31
Eric SCHUMANN
Eric.schumann@essec.edu
Eric
SCHUMANN
Eric.schumann@essec.edu
+33(0)651450200
GermanͲPortuguese
CAREER OBJECTIVE
GermanͲPortuguese
CAREER OBJECTIVE
Topursueacareerindevelopmentforaninternationalhotel
chainor reͲlaunchacareerasaGMandfutureAsset
Manager
Topursueacareerindevelopmentforaninternationalhotel chainor reͲlaunchacareerasaGMandfutureAsset
Manager
WORK
EXPERIENCE
WORK EXPERIENCE
2012–2015
ROBINSONClubPlayaGranada,Motril/Granada,Spain
(Vacationresort,299rooms,5F&Boutlets)
2012–2015 ROBINSONClubPlayaGranada,Motril/Granada,Spain
GeneralManager
(Vacationresort,299rooms,5F&Boutlets)
xGeneralManager
Positionedthehotelunitonthetravelmarketasasportivevacationresort
xx Implementedprocessesandprocedurestooptimizecoststructure(strongfocusonlabourandfood
Positionedthehotelunitonthetravelmarketasasportivevacationresort
x cost)
Implementedprocessesandprocedurestooptimizecoststructure(strongfocusonlabourandfood
x Achievedthebestresultinguestssatisfaction(95%onholidaycheck)everin2015
cost)
xx Exceededhigherglobalfinancialresultsthanbudgetedin2013and2015(GOP>30%)
Achievedthebestresultinguestssatisfaction(95%onholidaycheck)everin2015
xx Harmonizedtherelationshiptotheowningcompany
Exceededhigherglobalfinancialresultsthanbudgetedin2013and2015(GOP>30%)
xx Modernizedtheresortthroughcontinuousinvestments
Harmonizedtherelationshiptotheowningcompany
xx Setupsocialmediacommunicationfortheunit
Modernizedtheresortthroughcontinuousinvestments
xx MarketedtheresortinSalesandMICEonlocalmarket
Setupsocialmediacommunicationfortheunit
x MarketedtheresortinSalesandMICEonlocalmarket
ROBINSONClub
QuintadaRia,VilaRealdeSt.António,Portugal
(Vacationresort,285rooms,6F&Boutlets,OpeningoftheresortinJuly2008)
2007–2011 ROBINSONClub QuintadaRia,VilaRealdeSt.António,Portugal
ExecutiveAssistantManager(withpowerofattorney)
(Vacationresort,285rooms,6F&Boutlets,OpeningoftheresortinJuly2008)
xExecutiveAssistantManager(withpowerofattorney)
Planned and developed the opening of F&B, Sales, MICE, Housekeeping, Spa, Sports activities
togetherwiththeheadofdepartments
x Planned and developed the opening of F&B, Sales, MICE, Housekeeping, Spa, Sports activities
x ContactpersonforlocalmattersandPortugueseauthorities
togetherwiththeheadofdepartments
xx Engineered
environmental sustainability program and won the sustainability award of the
ContactpersonforlocalmattersandPortugueseauthorities
PortugueseTourismBoardandthePortugueseenergysupplierEDPin2010
x Engineered environmental sustainability program and won the sustainability
award of the
2007–2011
PortugueseTourismBoardandthePortugueseenergysupplierEDPin2010
RIUPalaceAlgarve,Albufeira,Portugal
(4*superior,300rooms,4F&Boutlets)
HotelManager
2006–2007 RIUPalaceAlgarve,Albufeira,Portugal (4*superior,300rooms,4F&Boutlets)
HotelManager
(4*Vacationresort,252rooms,5F&Boutlets)
2003–2006 AldianaAlgarve,Albufeira,Portugal
AldianaAlgarve,Albufeira,Portugal (4*Vacationresort,252rooms,5F&Boutlets)
2003–2006 GeneralManager:
Assignmenttomanagethehotelfor2andhalfyearsbeforereturningittotheowner
GeneralManager:
2006–2007
Assignmenttomanagethehotelfor2andhalfyearsbeforereturningittotheowner
AldianaAlgarve,Portugal/Djerba,Tunisia/Side,Turkey
SuccessivelyF&BManagerandstartingMay2001AssistantGeneralManager
2000–2003 AldianaAlgarve,Portugal/Djerba,Tunisia/Side,Turkey
SuccessivelyF&BManagerandstartingMay2001AssistantGeneralManager
1998–2000 DorintParkhotelQuellenhofAachen,Germany(5*,189rooms,3F&Boutlets,20banquetingrooms,
conventionsupto4500people,Openingofthehotel1999)
1998–2000 DorintParkhotelQuellenhofAachen,Germany(5*,189rooms,3F&Boutlets,20banquetingrooms,
F&BManager
conventionsupto4500people,Openingofthehotel1999)
xF&BManager
organized,plannedandrealizedthecompleteF&Boperationsforhotelandconventionhall
2000–2003
1996–1998
x organized,plannedandrealizedthecompleteF&Boperationsforhotelandconventionhall
ManagementTrainee,PurchasingMgr,CostController
successively inGermanyandBelgium for
MoevenpickHotels&ResortsandDorintHotels&Resorts
1996–1998 ManagementTrainee,PurchasingMgr,CostController successively inGermanyandBelgium for
EDUCATION MoevenpickHotels&ResortsandDorintHotels&Resorts
A
A
2015–2016
1993–1996
1993–1996
EcoleHôtelièredeLausanne,Switzerland
UndergraduateDiplomainHospitalityandRestaurantManagement
(Acourse)
EcoleHôtelièredeLausanne,Switzerland
UndergraduateDiplomainHospitalityandRestaurantManagement
(Acourse)
LANGUAGES
AND
TECHNOLOGY
Languages
fluent
LANGUAGESGerman,Portuguesenative/French,English,Spanish–
AND TECHNOLOGY
Technology
Languages ProficientuseofMicrosoftOffice
German,Portuguesenative/French,English,Spanish– fluent
OTHER
RELEVANT
EXPERIENCE
Technology
ProficientuseofMicrosoftOffice
2hotelopenings,1hotelclosing,5star,4starandresortexperience
StrongfocusonFinance,AssetManagement,GuestrelationandF&BManagement
2hotelopenings,1hotelclosing,5star,4starandresortexperience
StrongfocusonFinance,AssetManagement,GuestrelationandF&BManagement
33
Hortense VALAT
Hortense
VALAT
hortense.valat@essec.edu
hortense.valat@essec.edu Dateofbirth:21December1989
+33(06)47811018
French
French
WORK EXPERIENCE
WORK EXPERIENCE
2013Ͳ2015
L’Oréal,Paris,France
2years
AccountantͲAccountingandSupplierServices
2013Ͳ2015
L’Oréal,Paris,France
2years
AccountantͲAccountingandSupplierServices
x PerformedjournalentriesandonͲgoingaccountanalysis
x MonitoreddailynetcashpositionsandcashͲpoolingactivities
x PerformedjournalentriesandonͲgoingaccountanalysis
x Oversawbankreconciliationandcashprojectionestimates
x MonitoreddailynetcashpositionsandcashͲpoolingactivities
x Oversawbankreconciliationandcashprojectionestimates
x PreparedandissuedmonthͲend,quarterlyandannualreports
x Handledsupplierlitigations
x PreparedandissuedmonthͲend,quarterlyandannualreports
x Supervisedtheaccountinganalysisofthecompany’sassets(origination,modification,depreciation)
x Handledsupplierlitigations
x Providedtrainingtodepartmentalinterns
x Supervisedtheaccountinganalysisofthecompany’sassets(origination,modification,depreciation)
x Providedtrainingtodepartmentalinterns
2012Ͳ2013
LeRoyalMonceauRafflesParis (5* luxury,149 rooms),Paris,France
6months
PastryCommis
2012Ͳ2013
LeRoyalMonceauRafflesParis
(5* luxury,149 rooms),Paris,France
x Assistedpastrychefsinmanagingdailykitchenoperationsacrossalloutlets,includingthetea
6months
PastryCommis
loungeandthe1MichelinͲstarred“IlCarpaccio”
x Assistedpastrychefsinmanagingdailykitchenoperationsacrossalloutlets,includingthetea
x Ensuredtheconsistencyofall“PierreHermé”signaturedessertcreations
loungeandthe1MichelinͲstarred“IlCarpaccio”
x HandledspecificrequestsforvariousbanquetingandinͲhouseevents
x Ensuredtheconsistencyofall“PierreHermé”signaturedessertcreations
x HandledspecificrequestsforvariousbanquetingandinͲhouseevents
2011Ͳ2012
AngelinaParisͲ GroupeBertrand,Paris,France
1year
PastryCommis
2011Ͳ2012
AngelinaParisͲ
GroupeBertrand,Paris,France
x Assistedpastrychefsinmanagingdailykitchenoperationsfor7outlets
1year
PastryCommis
x Assistedpastrychefsinmanagingdailykitchenoperationsfor7outlets
x Maintainedhighstandardsoffoodandsafetyhygienethroughoutthekitchen
x Assuredproperinventorycontrolandprocedureimplementation
x Maintainedhighstandardsoffoodandsafetyhygienethroughoutthekitchen
x Responsiblefortheorientationandtrainingofinterns
x Assuredproperinventorycontrolandprocedureimplementation
x Responsiblefortheorientationandtrainingofinterns
2010Ͳ2011
RestaurantͲInstitutPaulBocuse,Shanghai,China
1year
PastryChef
2010Ͳ2011
RestaurantͲInstitutPaulBocuse,Shanghai,China
x SelectedtorepresenttheInstitutPaulBocuseduringtheShanghaiWorldExposition
1year
PastryChef
x SelectedtorepresenttheInstitutPaulBocuseduringtheShanghaiWorldExposition
x ActivelycontributedtotheopeningandclosingofthepopͲuprestaurant
x Ensuredconsistentlevelofservicestandards,qualityandguestsatisfaction
x ActivelycontributedtotheopeningandclosingofthepopͲuprestaurant
x TrainedandsupervisedChinesepastrystudents
x Ensuredconsistentlevelofservicestandards,qualityandguestsatisfaction
x TrainedandsupervisedChinesepastrystudents
EDUCATION
EDUCATION
2015–2016
2015–2016
2013–2015
CFABessières,Paris,France
AccountingandAdministrationCertificate CFABessières,Paris,France
AccountingandAdministrationCertificate
2008–2011
InstitutPaulBocuse,Lyon,France
Bachelor’sdegreeinCulinaryArtsandInternationalCateringManagement
2008–2011
InstitutPaulBocuse,Lyon,France
Bachelor’sdegreeinCulinaryArtsandInternationalCateringManagement
Languages:
French:native;English:fluent
Technology:French:native;English:fluent
ProficientuseofMicrosoftOffice(Word,Powerpoint,Excel,Outlook),SAP,Cegid,Sage
Languages:
Technology:
ProficientuseofMicrosoftOffice(Word,Powerpoint,Excel,Outlook),SAP,Cegid,Sage
2013–2015
CommunityExperience:activelyparticipatedintheorganizationof sportingeventsinParis
Academicproject:createdaninnovativepopͲuprestaurantconceptandoperateditwithateamofhospitalitystudents
CommunityExperience:activelyparticipatedintheorganizationof
sportingeventsinParis
foraweek.
Academicproject:createdaninnovativepopͲuprestaurantconceptandoperateditwithateamofhospitalitystudents
foraweek.
35
Tejasvir Singh WALIA
Tejasvirsingh.walia@essec.edu
Tejasvir
Singh WALIA
Tejasvirsingh.walia@essec.edu
+33(0)783346431
Indian
CAREER OBJECTIVE
Indian
RevenueManagement,ECommerce,FrontOfficeOperations
CAREER OBJECTIVE
RevenueManagement,ECommerce,FrontOfficeOperations
WORK
EXPERIENCE
2014–2015
TAJPALACEHOTEL(403Rooms,5*LuxuryDeluxe),INDIANHOTELSCOMPANYLTD,NewDelhi,India
WORK EXPERIENCE
2014–2015 DutyManager,FrontOffice
TAJPALACEHOTEL(403Rooms,5*LuxuryDeluxe),INDIANHOTELSCOMPANYLTD,NewDelhi,India
xDutyManager,FrontOffice
Operatedasinglepointcontactforalloperatingdepartmentswithinthehotelwhilealsomanaging
guestsexpectationsandensuringhotelpoliciesweresafeguarded
x Operatedasinglepointcontactforalloperatingdepartmentswithinthehotelwhilealsomanaging
x LiaisedwithHotelReservations,RevenueManagement&Salesdepartmentsforeffectiveinventory
guestsexpectationsandensuringhotelpoliciesweresafeguarded
xmanagement,upͲsellprogram&successfulexecutionofrevenueinitiativesatthefrontdesk
LiaisedwithHotelReservations,RevenueManagement&Salesdepartmentsforeffectiveinventory
management,upͲsellprogram&successfulexecutionofrevenueinitiativesatthefrontdesk
2012–2014
2012–2014
2011–2012
2011–2012
EDUCATION
INDIANHOTELSCOMPANYLTD,India
ManagementTrainee
INDIANHOTELSCOMPANYLTD,India
xManagementTrainee
TajMahalHotel(294Rooms,5*LuxuryDeluxe)NewDelhi,IndiaͲtrainedincoredepartmentsfor
xperiodoftwelvemonthscoveringFrontOffice,FoodandBeverage,HouseKeepingandKitchen
TajMahalHotel(294Rooms,5*LuxuryDeluxe)NewDelhi,IndiaͲtrainedincoredepartmentsfor
x TraineeBanquetManagerattheTajMahalPalaceandTowers(560Rooms,5*LuxuryDeluxe),
periodoftwelvemonthscoveringFrontOffice,FoodandBeverage,HouseKeepingandKitchen
xMumbai,India
TraineeBanquetManagerattheTajMahalPalaceandTowers(560Rooms,5*LuxuryDeluxe),
x TraineeLobbyManagerattheTajBengal
(229Rooms,5*LuxuryDeluxe),Kolkata,Indiaand
Mumbai,India
TajPositiveAssuranceModel,Kolkata,Indiaand
xwasalsoresponsiblefortrainingthestaffon
TraineeLobbyManagerattheTajBengal(229Rooms,5*LuxuryDeluxe)
wasalsoresponsiblefortrainingthestaffonTajPositiveAssuranceModel
JWMARRIOTT
(164Rooms,5*LuxuryDeluxe),Chandigarh,India
Intern,FrontOffice
JWMARRIOTT (164Rooms,5*LuxuryDeluxe),Chandigarh,India
xIntern,FrontOffice
OntheJobexperienceattheReception,Cashier,GuestRelationsandGroupsforaperiodof11
months
x OntheJobexperienceattheReception,Cashier,GuestRelationsandGroupsforaperiodof11
months
2015–2016
2008Ͳ2012
2008Ͳ2012
INSTITUTEOFHOTELMANAGEMENTͲ
AURANGABAD,Maharashtra,India
BA(Honours)inHotelManagement
INSTITUTEOFHOTELMANAGEMENTͲ AURANGABAD,Maharashtra,India
BA(Honours)inHotelManagement
LANGUAGES AND
TECHNOLOGY
Languages
Hindi:native,Punjabi:fluent,English:
fluent
Technology
MicrosoftOffice,Micros,Opera,Fidelio
Languages
Hindi:native,Punjabi:fluent,English: fluent
Technology MicrosoftOffice,Micros,Opera,Fidelio
OTHER RELEVANT
EXPERIENCE
Completed
a 2 month Understudy
at Taj Samudra, Colombo, Sri Lanka in 2010. Was personally awarded a letter of
OTHER RELEVANT
EXPERIENCE
appreciationbytheCaptainoftheIndianCricketTeamforexcellentservice
Completed a 2 month Understudy at Taj Samudra, Colombo, Sri Lanka in 2010. Was personally awarded a letter of
appreciationbytheCaptainoftheIndianCricketTeamforexcellentservice
37
TWO YEAR TRACK
CLASS OF 2016
MBA IN HOSPITALITY MANAGEMENT (IMHI)
Eddine AMMOUR
Eddine AMMOUR
Email:eddine.ammour@essec.edu
EDUCATION
2014–2016
EDUCATION
2014–2016
2010–2013
Email:eddine.ammour@essec.edu
Dateofbirth:27July1992
Mobile:+33(0)663635213
French
French
MBAinInternationalHospitalityManagement(AACSBͲEQUISaccredited)
VATELInternationalBusinessSchoolinHotel&TourismManagement,Brussels,Belgium
Bachelor’sDegreeinInternationalHospitalityManagement–WithHonors
2010–2013
VATELInternationalBusinessSchoolinHotel&TourismManagement,Brussels,Belgium
WORK EXPERIENCE
Bachelor’sDegreeinInternationalHospitalityManagement–WithHonors
Dec.2014–
ELIORGROUP,Paris,France
WORK EXPERIENCE
Dec.2016
3rdgroupworldwideintermsofConcessionCatering&TravelRetail
Dec.2014–
ELIORGROUP,Paris,France
AirportsConcessionsFinancialControllerͲ Financial Control/AuditDepartmentApprentice
Dec.2016
3rdgroupworldwideintermsofConcessionCatering&TravelRetail
x Conceivedseveralfilesandtoolsinordertofacilitatethefinancialanalysisandoperationalcontrol
AirportsConcessionsFinancialControllerͲ Financial Control/AuditDepartmentApprentice
ofthecompany(dailyresults,ratiosoptimization,followͲupofnewconcepts)
x Conceivedseveralfilesandtoolsinordertofacilitatethefinancialanalysisandoperationalcontrol
x Gatheredandrationalizedreportscomingfromoperationalstafftohighlightsignificantevolutions
ofthecompany(dailyresults,ratiosoptimization,followͲupofnewconcepts)
x Createdpresentationsformeetingsandconcessionsdirectionboard
x Gatheredandrationalizedreportscomingfromoperationalstafftohighlightsignificantevolutions
x CoͲdevelopedbusinessplansandparticipatedinthecreationofrequestforproposalsprojects
x Createdpresentationsformeetingsandconcessionsdirectionboard
x Ledvariousfinancialanalysisandstudiestoprovidemarketingdepartmentwithvaluablesalesdata
x CoͲdevelopedbusinessplansandparticipatedinthecreationofrequestforproposalsprojects
Sept.2013–
ConcordeOpéraHotel,Paris,France
x Ledvariousfinancialanalysisandstudiestoprovidemarketingdepartmentwithvaluablesalesdata
Feb.2014
FourͲstarHotelintheheartofParis(226rooms&40suites)
Sept.2013–
ConcordeOpéraHotel,Paris,France
AssistantNightAuditorͲFrontOffice
Feb.2014
FourͲstarHotelintheheartofParis(226rooms&40suites)
x Dealteffectivelywithfrontdesktasks:checkͲin/out,informationandbilling
AssistantNightAuditorͲFrontOffice
x Handledtheclosingofcomputersystem(Opera,Micros)andassurednightlychecksinthehotel
x Dealteffectivelywithfrontdesktasks:checkͲin/out,informationandbilling
x Organizedandcarriedoutthetaskssubsequenttothesystemclosing:printingofdailyreports,
x Handledtheclosingofcomputersystem(Opera,Micros)andassurednightlychecksinthehotel
sendingoftheaccountsreceivableinvoices,receptionofthebreakfastdeliveries.
x Organizedandcarriedoutthetaskssubsequenttothesystemclosing:printingofdailyreports,
Dec.2011–
HôteldeCrillon,Paris,France
sendingoftheaccountsreceivableinvoices,receptionofthebreakfastdeliveries.
May2012
HistoricalfiveͲstarHotellocatedintheheartofParis,onPlacedeLaConcorde(103rooms&44suites)
Dec.2011–
HôteldeCrillon,Paris,France
AssistantCreditManagerͲFinanceDepartment
May2012
HistoricalfiveͲstarHotellocatedintheheartofParis,onPlacedeLaConcorde(103rooms&44suites)
x Managedallthedailycreditcardoperations,analyzedthedifferencesbetweenthePMSrevenues
AssistantCreditManagerͲFinanceDepartment
andcashcollected,andoversawthedifferencesadjustmentswithoperationalstaff
x Managedallthedailycreditcardoperations,analyzedthedifferencesbetweenthePMSrevenues
x AssistedtheCreditManagerinallhermissions:preparedandtookparttothemeetings,produced
andcashcollected,andoversawthedifferencesadjustmentswithoperationalstaff
reports,coͲdirectedcustomeraccountcreations
x AssistedtheCreditManagerinallhermissions:preparedandtookparttothemeetings,produced
x Supervisedtheaccountsreceivableportfolio:assumedkeyroleregardingbillingandreminders
reports,coͲdirectedcustomeraccountcreations
sending,assuredthecustomerrelationship,negotiatedpaymenttermstoreducecollectiondelays
x Supervisedtheaccountsreceivableportfolio:assumedkeyroleregardingbillingandreminders
x OversawCreditManagementforamonth(ManagerVacations):invoicingappointments(withUS
sending,assuredthecustomerrelationship,negotiatedpaymenttermstoreducecollectiondelays
embassyforexample),Creditmeetingsandeventsbilling.
x OversawCreditManagementforamonth(ManagerVacations):invoicingappointments(withUS
HUSAPresidentParkHotel,Brussels,Belgium
Dec.2010–
embassyforexample),Creditmeetingsandeventsbilling.
May2011
FourͲstarHotellocatedintheBusinessAreaoftheEuropeanCapital(296rooms&suites)
Dec.2010–
HUSAPresidentParkHotel,Brussels,Belgium
Food&BeverageDepartmentIntern
May2011
FourͲstarHotellocatedintheBusinessAreaoftheEuropeanCapital(296rooms&suites)
x Assuredthedailybreakfasttasks(setupthebuffet,tookorders,cleanedtherestaurant)
Food&BeverageDepartmentIntern
x Performedhighqualityserviceandimprovedoperationalknowledgeofthebar/restaurantprocess
x Assuredthedailybreakfasttasks(setupthebuffet,tookorders,cleanedtherestaurant)
x CoͲordinatedandparticipatedintheorganizationofconferenceroomsorbanquetingevents.
x Performedhighqualityserviceandimprovedoperationalknowledgeofthebar/restaurantprocess
Sept.2010–
Hilton/TheHotel–Pandox/HiltonCity,Brussels,Belgium
x CoͲordinatedandparticipatedintheorganizationofconferenceroomsorbanquetingevents.
July2012
FourͲstarHotelslocatedinBrussels
Sept.2010–
Hilton/TheHotel–Pandox/HiltonCity,Brussels,Belgium
PartͲtimeapprentice,partofVATELBrusselsBachelorProgram,inalloperationaldepartments
July2012
FourͲstarHotelslocatedinBrussels
x Hiltonbanqueting,restaurantwaiter,stewarding,gastronomicrestaurantkitchen
PartͲtimeapprentice,partofVATELBrusselsBachelorProgram,inalloperationaldepartments
x TheHotel–Pandoxhousekeeping,frontoffice,nightaudit,humanresources
x Hiltonbanqueting,restaurantwaiter,stewarding,gastronomicrestaurantkitchen
x HiltonCityhousekeepingsupervisor,accounting,reservations,directorofoperations’assistant
x TheHotel–Pandoxhousekeeping,frontoffice,nightaudit,humanresources
LANGUAGES AND
TECHNOLOGY
x HiltonCityhousekeepingsupervisor,accounting,reservations,directorofoperations’assistant
Languages:
French:native,English:fluent,Spanish:basic
LANGUAGES MicrosoftOffice(Word,PowerPoint,AdvancedExcelskills),HotelPMS(Opera,OnͲQ,Micros),
AND TECHNOLOGY
Technology:
Languages:
French:native,English:fluent,Spanish:basic
ProfessionalSoftware(Essbase,SAP,Elyx)
Technology:
MicrosoftOffice(Word,PowerPoint,AdvancedExcelskills),HotelPMS(Opera,OnͲQ,Micros),
OTHER RELEVANT
EXPERIENCE
ProfessionalSoftware(Essbase,SAP,Elyx)
Travelledin20countriesaroundtheworld(USA,SouthAfrica,Jordan,Egypt,Caribbeanislands,UK,Botswana…)
Travelledin20countriesaroundtheworld(USA,SouthAfrica,Jordan,Egypt,Caribbeanislands,UK,Botswana…)
41
Marine APPERE-MAZZA
Marinemarine.apperemazza@essec.edu
APPERE-MAZZA
marine.apperemazza@essec.edu
+33(0)667833873
French
French
EDUCATION
2013–2015
2010Ͳ2013
InstitutCatholiquedeParis,France
2010Ͳ2013Doublebachelorinlawandpoliticalsciences
InstitutCatholiquedeParis,France
Doublebachelorinlawandpoliticalsciences
WORK EXPERIENCE
WORK
EXPERIENCE
MarchͲ
MARRIOTTHOTELS,5*,Cannes,France
MarchͲ
MARRIOTTHOTELS,5*,Cannes,France
October2015 RevenuemanagementmultiͲpropertiestrainee
October2015 xRevenuemanagementmultiͲpropertiestrainee
Performedinventorymanagementandpricinganalysisondailybasis
xxMonitoredandevaluatedcompetitorspricingstrategy
Performedinventorymanagementandpricinganalysisondailybasis
xxPreparedweeklysalesandrevenuemeetings(revenuestrategy,analysisofresults)
Monitoredandevaluatedcompetitorspricingstrategy
xxAnalyzedthehotel’sperformanceandassistedinthepreparationofforecastsandbudgets
Preparedweeklysalesandrevenuemeetings(revenuestrategy,analysisofresults)
x Analyzedthehotel’sperformanceandassistedinthepreparationofforecastsandbudgets
JuneͲ
EDUCATIONFIRST,Paris,France
August2014
Customerandsalessupport
JuneͲ
EDUCATIONFIRST,Paris,France
August2014 xCustomerandsalessupport
Soldtrainingsandambassadorprograms
Soldtrainingsandambassadorprograms
xxDealtwithcomplaintsandanalyzedfeedbacks
x Dealtwithcomplaintsandanalyzedfeedbacks
NovemberͲ
APEXCITYHOTEL,4*Edinburgh,Scotland
June2014
FoodandBeverageAssistant
NovemberͲ
APEXCITYHOTEL,4*Edinburgh,Scotland
xFoodandBeverageAssistant
ServiceforbreakfastsinAguarestaurant
June2014
xxTrainedandobtained“flawcertificationinfoodandhygiene”
ServiceforbreakfastsinAguarestaurant
x
Trainedandobtained“flawcertificationinfoodandhygiene”
JuneͲ
THEBALMORALHOTEL,5*,Edinburgh,Scotland
October2013
FoodandBeverageAssistant
JuneͲ
THEBALMORALHOTEL,5*,Edinburgh,Scotland
xFoodandBeverageAssistant
ResponsiblefortheserviceattheHadrian’sbrasserie:
October2013
xdailyaverageof200breakfastsand65lunches
ResponsiblefortheserviceattheHadrian’sbrasserie:
dailyaverageof200breakfastsand65lunches
JuneͲ
HOTELPRESIDENTWILSON,5*,Geneva,Switzerland
August2012
WaitressatthePoolGardenRestaurant
JuneͲ
HOTELPRESIDENTWILSON,5*,Geneva,Switzerland
xWaitressatthePoolGardenRestaurant
Managedbanquetingeventssuchas:Hermès,Bacardi,charitygalas
August2012
x
Managedbanquetingeventssuchas:Hermès,Bacardi,charitygalas
JuneͲ
MARTINEBARBERONLAWOFFICE,Paris,France
August2011
Assistantinlegalresearch
JuneͲ
MARTINEBARBERONLAWOFFICE,Paris,France
xAssistantinlegalresearch
Tookpartinthepreparationofthedefendant’scase:wroteanswerstolegalissues
August2011
xxMaderesearchofjurisprudence,laws,agreements
Tookpartinthepreparationofthedefendant’scase:wroteanswerstolegalissues
x Maderesearchofjurisprudence,laws,agreements
LANGUAGES AND
TECHNOLOGY
Languages:
French:mothertongue,English:fluent,Spanish:intermediate
Technology
Languages: Excel,Word,PowerPoint,Opera,Micros,Marsha(Marriottsoftware)
French:mothertongue,English:fluent,Spanish:intermediate
Excel,Word,PowerPoint,Opera,Micros,Marsha(Marriottsoftware)
Technology
OTHER RELEVANT
INFORMATION
2011Ͳ2012CulturaldivisionPresidentinthestudentCounciloftheCatholicInstitute:
RepresentedstudentsfromundergraduatestoMastercandidates
2011Ͳ2012CulturaldivisionPresidentinthestudentCounciloftheCatholicInstitute:
Developedteamworkandcommunicationskills:organizedconferencesandotherevents.
RepresentedstudentsfromundergraduatestoMastercandidates
Developedteamworkandcommunicationskills:organizedconferencesandotherevents.
Theater,modernart,Swimmingandski:competitivelevel
Volunteerwork:visitingpatientsinhospitals
Theater,modernart,Swimmingandski:competitivelevel
Volunteerwork:visitingpatientsinhospitals
43
Laurène ARELLA
Laurène
ARELLA
laurene.arella@essec.edu
laurene.arella@essec.edu
+33(0)628777087
French
French
EDUCATION
2014–2016
2014–2016
2010–2013
InstitutVatel,Paris,France
BachelorDegreeinInternationalHospitalityManagement
BachelorDegreeinInternationalHospitalityManagement
WORK EXPERIENCE
2010–2013
WORK EXPERIENCE
AprͲ
SOFITELBALINUSADUA,Bali,Indonesia
Sept2015
ManagementTrainee–Food&Beverage
AprͲ SOFITELBALINUSADUA,Bali,Indonesia
Sept2015
F&BOperationsManagement:
ManagementTrainee–Food&Beverage
xF&BOperationsManagement:
Organizedmanning,trainedstaff,managedservice,ensuredtheapplicationofStandardOperating
xProcedures,handledVIPs,didendofͲtheͲmonthreportsincludingrevenueforecasts
Organizedmanning,trainedstaff,managedservice,ensuredtheapplicationofStandardOperating
Executivetasks:
Procedures,handledVIPs,didendofͲtheͲmonthreportsincludingrevenueforecasts
xExecutivetasks:
ReviewedmonthlyP&LandBeverageReconciliation
ReviewedmonthlyP&LandBeverageReconciliation
xxAccorFinancialAudit(broughtsolutionsanddrovethemtobecompliantwiththeFinancialAudit
xrequestsͲdoneinJune2015)
AccorFinancialAudit(broughtsolutionsanddrovethemtobecompliantwiththeFinancialAudit
requestsͲdoneinJune2015)
x Createdmenuengineering
x Createdmenuengineering
Sept2013Ͳ
SOFITELSYDNEYWENTWORTH,Sydney,Australia
March2014
Sept2013Ͳ
March2014
2010–2014
2010–2014
May–
Sales&MarketingTrainee
SOFITELSYDNEYWENTWORTH,Sydney,Australia
xSales&MarketingTrainee
WrotemonthlySalesandMarketingreports
WrotemonthlySalesandMarketingreports
xxDealtwithHoteligencereportsweekly(comparisonofourkeyfigureswithasetof5competitors)
DealtwithHoteligencereportsweekly(comparisonofourkeyfigureswithasetof5competitors)
xxHandledasalesanalysisprojectonaspecialgroupcategory:cruisecompanies
Handledasalesanalysisprojectonaspecialgroupcategory:cruisecompanies
xxManagedwebpromotion&internalpromotion
Managedwebpromotion&internalpromotion
xxDroveamarketingprojectincludingincentiveoffersforbookers(PAs,secretaries…)
Droveamarketingprojectincludingincentiveoffersforbookers(PAs,secretaries…)
xxTookpartinthecreationofnewbrochures&flyersrequestedbySofitelbrand
x
Tookpartinthecreationofnewbrochures&flyersrequestedbySofitelbrand
NUMEROUSF&BEXPERIENCES
F&BOperations–Restaurant,Bar,RoomService,Banquets
NUMEROUSF&BEXPERIENCES
xF&BOperations–Restaurant,Bar,RoomService,Banquets
TheWindsorHotel
xMelbourne,Australia–TheCricketers’Bar&Banquets
TheWindsorHotel
Melbourne,Australia–TheCricketers’Bar&Banquets
x SofitelSydneyWentworth
Jul2014
May–
Jul2014
Sep2013–
xSydney,Australia–SoiréeBar
SofitelSydneyWentworth
Sydney,Australia–SoiréeBar
x SofitelParisArcdeTriomphe
Mar2014
Sep2013–
Mar2014
Apr–
xParis,France–TheInitialRestaurant&Bar
SofitelParisArcdeTriomphe
Paris,France–TheInitialRestaurant&Bar
x TrianonPalaceVersaillesWaldorfAstoria
Aug2013
Apr–
Aug2013
Jul–
Aug2012
Jul–
Aug2012
Nov2011–
Apr2012
Nov2011–
Apr2012
Apr–
Aug2011
Apr–
Aug2011
Dec2010–
Apr2011
Dec2010–
Apr2011
xVersailles,France–Bar&GordonRamsey(gastronomicrestaurant)
TrianonPalaceVersaillesWaldorfAstoria
Versailles,France–Bar&GordonRamsey(gastronomicrestaurant)
x HyattRegencyLondonTheChurchill
xLondon,UK–TheMontaguRestaurant
HyattRegencyLondonTheChurchill
London,UK–TheMontaguRestaurant
x LeRoyalMonceauRaffles
xParis,France–RoomService
LeRoyalMonceauRaffles
Paris,France–RoomService
x ParkHyattParisVendôme
xParis,France–Pur’(gastronomicrestaurant),RoomService&Banquets
ParkHyattParisVendôme
Paris,France–Pur’(gastronomicrestaurant),RoomService&Banquets
LANGUAGES AND
TECHNOLOGY
LANGUAGES AND
TECHNOLOGY
Languages
French:nativeEnglish:fluent
Spanish:basic
Technology
Languages
Technology
Micros,Opera,MicrosoftOfficePackage(verygooduseofExcel),Presentationsoftware(mindmap,
French:nativeEnglish:fluent Spanish:basic
Prezi…)
Micros,Opera,MicrosoftOfficePackage(verygooduseofExcel),Presentationsoftware(mindmap,
Prezi…)
OTHER RELEVANT
INFORMATION
OTHER
RELEVANT
INFORMATION
TheLab:pastaboxfoodserviceassociationatESSEC
Ͳ BoardMember
TheLab:pastaboxfoodserviceassociationatESSEC Ͳ BoardMember
45
Emy BAUMGARTNER
Emy
EDUCATION
emy.baumgartner@essec.edu
BAUMGARTNER
emy.baumgartner@essec.edu
French
+33(0)684590102
French
2014Ͳ2016
EDUCATION
2014Ͳ2016IPBͲInstitutPaulBocuse,Ecully,France
2011Ͳ2012
BachelorDegreeinHospitalityandCateringManagement
2011Ͳ2012
IPBͲInstitutPaulBocuse,Ecully,France
UniversitéJeanMoulinLYON3,Lyon,France
2011Ͳ2012
BachelorDegreeinHospitalityandCateringManagement
UniversityDegreeinHospitalityandCateringManagement
UniversitéJeanMoulinLYON3,Lyon,France
2011Ͳ2012 LMHͲLycéedesMétiersdel’Hôtellerie
2008Ͳ2011
JeanDrouant,Paris,France
UniversityDegreeinHospitalityandCateringManagement
UndergraduateDiplomainHospitality&CateringͲManagement&MarketingSpecialization
2008Ͳ2011
LMHͲLycéedesMétiersdel’Hôtellerie JeanDrouant,Paris,France
WORK
EXPERIENCE
2015
ACCORHOTELSGroup,RegionalOffice,Evry, France
WORK EXPERIENCE
6months
ProjectManagerinBusinessDevelopment
ACCORHOTELSGroup,RegionalOffice,Evry,
Realizedandledfulldevelopmentpresentationsfor
2015
France luxuryhotels projectsinmanagement
DrovespecificmarketandfeasibilitystudiesfordevelopmentprojectsinFrance
6months ProjectManagerinBusinessDevelopment
Organizedcommercialeventsforkeypartners
Realizedandledfulldevelopmentpresentationsfor luxuryhotels projectsinmanagement
Conductedfinancialprojectionsforpotentialhotels
DrovespecificmarketandfeasibilitystudiesfordevelopmentprojectsinFrance

Organizedcommercialeventsforkeypartners
2012Ͳ2014 SOFITELSOBANGKOK,Bangkok,Thailand–5մhotel,238rooms

Conductedfinancialprojectionsforpotentialhotels
18months AssistantExecutiveLoungeManager(8months)
2012Ͳ2014AssistantGuestRelationManager(10months)
SOFITELSOBANGKOK,Bangkok,Thailand–5մhotel,238rooms
AssistantExecutiveLoungeManager(8months)
Managedateamof10people
18months
AssistantGuestRelationManager(10months)
EnsuredexceptionalstandardsforVIPguest
ImprovedTripAdvisorscorefromrank70torank30
Managedateamof10people
Createdcostcontroltoolsforguestrelationdepartment
EnsuredexceptionalstandardsforVIPguest
Implementedsequencesofservicefortheguestrelationdepartment
ImprovedTripAdvisorscorefromrank70torank30
Actedasatroubleshooterandensuredrecoveryservice
Createdcostcontroltoolsforguestrelationdepartment

Implementedsequencesofservicefortheguestrelationdepartment
2012
HOTELRESIDENCELACLOSERIE,Deauville,France–4մhotel,75rooms

Actedasatroubleshooterandensuredrecoveryservice
4months ReceptionistandReservationAgent
HOTELRESIDENCELACLOSERIE,Deauville,France–4մhotel,75rooms
Performeddailyoperations:checkͲin,checkͲout,cashiering,invoicing,guestrelations
2012
Handledindividualreservations
4months ReceptionistandReservationAgent

Performeddailyoperations:checkͲin,checkͲout,cashiering,invoicing,guestrelations
2010
HOTELPULLMANPARISBERCY,Paris,France–4մhotel,396rooms

Handledindividualreservations
4months TraineeasReceptionist
Handledreservationsandcashieroperations
2010 HOTELPULLMANPARISBERCY,Paris,France–4մhotel,396rooms
RecognizedchampionofLeclubAccorHotelschallenge,bestenrollerfortheloyaltyprogram
4months TraineeasReceptionist
TraineeasHousekeepingAssistantManager

Handledreservationsandcashieroperations
Performedascoordinatorbetweentheexternalcleaningcompanyandheadsofunit
RecognizedchampionofLeclubAccorHotelschallenge,bestenrollerfortheloyaltyprogram
TraineeasHousekeepingAssistantManager
ImplementedinspectionandcontrolofroomsͲondailyandweeklybasis

Performedascoordinatorbetweentheexternalcleaningcompanyandheadsofunit
2009
WOODWAYCOUNTRYCLUB,Connecticut,UnitedStates

ImplementedinspectionandcontrolofroomsͲondailyandweeklybasis
5months TrainingwithinthethreeF&Boutlets:bar,casualandfinedining
Assignedinchargeofthebeachclubandgolfcoursesnackbar
2009 WOODWAYCOUNTRYCLUB,Connecticut,UnitedStates
5months
TrainingwithinthethreeF&Boutlets:bar,casualandfinedining

Assignedinchargeofthebeachclubandgolfcoursesnackbar
LanguagesFrenchmothertongue,Englishfluent,Germanintermediate
TechnologyProficientinWord,Excel,PowerPoint,Opera,Micros
LanguagesFrenchmothertongue,Englishfluent,Germanintermediate
OTHER
RELEVANT EXPERIENCE
TechnologyProficientinWord,Excel,PowerPoint,Opera,Micros
Presidentof4LIMHIESSEC–Studentassociationorganizingthe4LTrophytoMorocco(Humanitarianrally)
Memberof“TheLab”,astudentrunrestaurantoutletinEssec’sCampus
Entrepreneurialproject:RunnerͲupStartupWeekEndLyon2012withtheproject“LaboratoiredesToqués”
Presidentof4LIMHIESSEC–Studentassociationorganizingthe4LTrophytoMorocco(Humanitarianrally)
NumerousF&BexperiencesinthefamilyrestaurantͲ100seatcapacity,Pontl’Evêque,Francesince2006
Memberof“TheLab”,astudentrunrestaurantoutletinEssec’sCampus
Entrepreneurialproject:RunnerͲupStartupWeekEndLyon2012withtheproject“LaboratoiredesToqués”
NumerousF&BexperiencesinthefamilyrestaurantͲ100seatcapacity,Pontl’Evêque,Francesince2006
47
Christie BOUTIER
Christie BOUTIER
christie.boutier@essec.edu
christie.boutier@essec.edu
+33(0)685688071
French
French
EDUCATION
EDUCATION
2014–2016
Exchangestudentfor4monthsattheBeijingInternationalStudiesUniversity,China
Exchangestudentfor4monthsattheBeijingInternationalStudiesUniversity,China
2011–2014
VatelBusinessSchool,Paris,France
2011–2014 BachelorinInternationalHotelManagement
VatelBusinessSchool,Paris,France
nd
yearinSwitzerland
Exchangestudent,2
BachelorinInternationalHotelManagement
nd
WORK EXPERIENCEExchangestudent,2 yearinSwitzerland
WORK EXPERIENCE
March–
SHANGRIͲLAHOTEL,Paris,France
Sept2015
March– (5*Palace–101roomsincl.36suites)
SHANGRIͲLAHOTEL,Paris,France
Sept2015 Revenue
(5*Palace–101roomsincl.36suites)
Manager assistant
x Prepareddaily,weeklyandmonthlyreports
Revenue Manager assistant
x Prepareddaily,weeklyandmonthlyreports
x DailypickͲupanalysis,inventorymanagementandpricingstrategyadjustment
x DailypickͲupanalysis,inventorymanagementandpricingstrategyadjustment
x DevelopeddashboardsonExceltosupportdecisionanalysis
x DevelopeddashboardsonExceltosupportdecisionanalysis
x Preparedandparticipatedintheweeklyrevenuemeetings
x Preparedandparticipatedintheweeklyrevenuemeetings
x Inchargeofthehotel’srevenueduringtheannualrevenuemanager’sleavefor3weeks
x Inchargeofthehotel’srevenueduringtheannualrevenuemanager’sleavefor3weeks
July–
CONCORDEMONTPARNASSE,Paris,France
Sept.2014
(4*,354rooms)
July–
Sept.2014 Night (4*,354rooms)
Auditor
x Controlledgroupinvoiceandprocessedguestchargevouchers
Night Auditor
x Controlledgroupinvoiceandprocessedguestchargevouchers
x Chargedthenoshowsoftheday,preparedandranEndofDayprocess
x Chargedthenoshowsoftheday,preparedandranEndofDayprocess
August–
Account Receivables Accountant
Nov2013
August– x Preparedandcheckedtheinvoices
Account Receivables Accountant
Nov2013 x Recordedpaymentsreceived
x Preparedandcheckedtheinvoices
x Recordedpaymentsreceived
x Managedoutstandingbalance(reducedby360K€),sendreminderletters
x Managedoutstandingbalance(reducedby360K€),sendreminderletters
SHERATONGRANDESUHUMVIT,Bangkok,Thailand
February–
July2013
February–
July2013
AprilͲ
July2013
AprilͲ
July2013
(5*,ALuxuryCollectionHotel,420rooms)
SHERATONGRANDESUHUMVIT,Bangkok,Thailand
(5*,ALuxuryCollectionHotel,420rooms)
Sales and
Marketing trainee
x Renewedthecontractswiththeagencies
Sales and Marketing trainee
x Renewedthecontractswiththeagencies
x Wroteandsentproposals,sentpressreleases
x Wroteandsentproposals,sentpressreleases
x Updatedthedatabase
x Updatedthedatabase
Reservation agent trainee
x Processedreservations,amendmentsandcancellations
Reservation agent trainee
x Processedreservations,amendmentsandcancellations
x Didthecompetitivesetandpickupreport
x Didthecompetitivesetandpickupreport
Dec.2011–
April2012
Dec.2011– (4*,354rooms)
April2012 Front Office
(4*,354rooms)
intern
x PerformedguestcheckͲinandcheckͲout
Front Office intern
x PerformedguestcheckͲinandcheckͲout
x Managedguestsenquiriesandcomplaints
x Managedguestsenquiriesandcomplaints
x Conciergeclerk
x Conciergeclerk
LANGUAGES
AND TECHNOLOGY
Languages
French:native,English:fluent,Thai
: fluent,Spanish :intermediary,Chinese:basic
Computerskills
Languages MicrosoftOffice(AdvancedExcel),OperaPMS,ShangriͲLaBlueprint,IdeaSRMS,EzyieldTravelclick
French:native,English:fluent,Thai : fluent,Spanish :intermediary,Chinese:basic
ChannelManagement
Computerskills
MicrosoftOffice(AdvancedExcel),OperaPMS,ShangriͲLaBlueprint,IdeaSRMS,EzyieldTravelclick
ChannelManagement
49
Astrid CAHELO
Astrid CAHELO
Astrid.cahelo@essec.edu
Astrid.cahelo@essec.edu
Date of birth: 26th September
+ 33 1990
(0)6 79 73 80 73
th
Date of birth: 26French
September 1990
French
EDUCATION
EDUCATION
2014–2016
2014–2016
2013–2014
CMHAcademy,Paris,France
EuropeanBachelorinHospitalityManagement(AACSBͲEQUISaccredited)
2013–2014
CMHAcademy,Paris,France
EuropeanBachelorinHospitalityManagement
2010–2012
EcoleHôtelièreNicolasAppart,Orvault,France
2009
UndergraduateDiplomainHospitality,majorinaccountingandmarketing
2010–2012
EcoleHôtelièreNicolasAppart,Orvault,France
UndergraduateDiplomainHospitality,majorinaccountingandmarketing
LycéeSaintͲJosephduLoquidy,Nantes,France
EuropeanHighSchoolDiploma,MajorinScience,History&GeographytaughtinEnglish
LycéeSaintͲJosephduLoquidy,Nantes,France
2009 EuropeanHighSchoolDiploma,MajorinScience,History&GeographytaughtinEnglish
WORK EXPERIENCE
March– WORK EXPERIENCE
HILTONWorldwide,Rome,Italy
Sept2015 March–Internship:DevelopmentOfficeSouthernEurope&NorthernAfrica
HILTONWorldwide,Rome,Italy
Sept2015
Internship:DevelopmentOfficeSouthernEurope&NorthernAfrica
x AssistedSeniorDirector
x AssistedSeniorDirector
x Analyzedexistingassetpotential
x Analyzedexistingassetpotential
x MonitoredandfollowedͲupinternalreports
x MonitoredandfollowedͲupinternalreports
x MarketresearchandanalysisonthediverseregionsandspeciallyonCuriobrand
x MarketresearchandanalysisonthediverseregionsandspeciallyonCuriobrand
x Participatedinmonthly/quarterlyreports
x Overviewedfranchiseandmanagementagreementsandstrategies
x Overviewedfranchiseandmanagementagreementsandstrategies
2013–2014
KORIANJardinsd’AlésiaHighStandingNursingHome,Paris,France
Apprenticeship:GeneralHousekeeperandAssistantGeneralManager
2013–2014
KORIANJardinsd’AlésiaHighStandingNursingHome,Paris,France
Apprenticeship:GeneralHousekeeperandAssistantGeneralManager
x Multidepartmentstasks
x Multidepartmentstasks
x AdministrativemanagementofCentralkitchen(costs,mailing,suppliers)
x AdministrativemanagementofCentralkitchen(costs,mailing,suppliers)
x Handleddiversprojectsaimingatenhancingproductsandservices
x Handleddiversprojectsaimingatenhancingproductsandservices
x HR:Contracts,planning,employees
x HR:Contracts,planning,employees
2012–2013
TheDorchesterHotel5*,London,UK
Food&BeverageTrainee:Chefderang,gastronomicrestaurantTheGrill&ThePromenade
2012–2013
TheDorchesterHotel5*,London,UK
Food&BeverageTrainee:Chefderang,gastronomicrestaurantTheGrill&ThePromenade
x Managementoforders,followͲupandpayments
x Managementoforders,followͲupandpayments
x Welcomingandtrainingnewrestauranttrainees
x Welcomingandtrainingnewrestauranttrainees
x AccustomedtoRussian,BritishandMiddleͲEastclienteles
x AccustomedtoRussian,BritishandMiddleͲEastclienteles
March–
LeRoyalBARRIERE5*,Deauville,France
July2011 March–Internship:EventCoordinatorinConference&BanquetsDepartment
July2011x Proposals,billing,inͲservicescoordination,functionsheet,postͲeventfollowͲup
Internship:EventCoordinatorinConference&BanquetsDepartment
x Proposals,billing,inͲservicescoordination,functionsheet,postͲeventfollowͲup
x Exceptionalevent:CoordinationoftheAmerican,French,GermanandEuropeandelegations
duringtheG8Summit
x Exceptionalevent:CoordinationoftheAmerican,French,GermanandEuropeandelegations
duringtheG8Summit
March–
July2010 March– Internship:Crosstraining
July2010x Restaurant:3months.PartnershipwithNaouraBARRIEREMarrakechandFouquet’sParis
Internship:Crosstraining
x Restaurant:3months.PartnershipwithNaouraBARRIEREMarrakechandFouquet’sParis
x Housekeeper:1month.Manageddailya4maidsteam,inchargeof35rooms.VIPandBritish
Guestswelcoming.ManagedfloorInventoryandothersservicesfloorcoordination.
x Housekeeper:1month.Manageddailya4maidsteam,inchargeof35rooms.VIPandBritish
Guestswelcoming.ManagedfloorInventoryandothersservicesfloorcoordination.
INTERESTS & HOBBIES
& HOBBIES
Languages INTERESTS
French:native,English:fluent,Italian:advanced,Spanish:beginner
x
x
TechnologyLanguages
PackOffice,SocialNetworks
French:native,English:fluent,Italian:advanced,Spanish:beginner
Others
Swimming&rugby–Fashion&CinemaͲTravelling
Technology
PackOffice,SocialNetworks
Others ParticipationandfundͲraisingforthe4LTrophy2016
Swimming&rugby–Fashion&CinemaͲTravelling
ParticipationandfundͲraisingforthe4LTrophy2016
51
Kevin CAILLON
Kevin
CAILLON
Kevin.caillon@essec.edu
Kevin.caillon@essec.edu
th
+33(0)695085065
Dateofbirth:25
August1992
French
Dateofbirth:25thAugust1992
French
EDUCATION
2014–2016
2013–2014
ÉcoledeSavignac,France
2013–2014 Bachelor’sDegreeinHospitalityManagement–cumlaude
ÉcoledeSavignac,France
Bachelor’sDegreeinHospitalityManagement–cumlaude
2010–2013
HospitalitySchoolofSt.Quentin,Guyancourt,France
UndergraduateDiplomainHospitalityͲOptionManagementandMarketing–Magnacumlaude
HospitalitySchoolofSt.Quentin,Guyancourt,France
UndergraduateDiplomainHospitalityͲOptionManagementandMarketing–Magnacumlaude
WORK EXPERIENCE
2010–2013
WORK EXPERIENCE
2014–2016
ACCORHOTELS,Paris,France
2014–2016
RevenueManagerAssistant,MercureParisPortedeSt.CloudHotel
(Aprentice)
(Aprentice)
xRevenueManagerAssistant,MercureParisPortedeSt.CloudHotel
Inchargeofthedailydistributionfor2establishments,foratotalof250+rooms.
Inchargeofthedailydistributionfor2establishments,foratotalof250+rooms.
xxConceivedseveralMSExceltoolsdesignedtofacilitatethedailyanalysisandcontrolofrevenue.
ConceivedseveralMSExceltoolsdesignedtofacilitatethedailyanalysisandcontrolofrevenue.
xxLedrevenueandmarketstudiestoprovideoperationsandmanagementwithvaluablereports
Ledrevenueandmarketstudiestoprovideoperationsandmanagementwithvaluablereports
xxImplementedpromotionsandratestrategiesinahighlycompetitiveenvironment,usingARMS.
Implementedpromotionsandratestrategiesinahighlycompetitiveenvironment,usingARMS.
xxAnalyzedthehotelperformanceintheRMSasabasisforstrategydecisionsforthefuture.
AnalyzedthehotelperformanceintheRMSasabasisforstrategydecisionsforthefuture.
xxMaderecommendationsforstrategychangesinRMS,inrelationtodaytypes,idealmix,close
xlimits,bookinglimits,inordertoreacttotheguestbehaviorchanges.
MaderecommendationsforstrategychangesinRMS,inrelationtodaytypes,idealmix,close
limits,bookinglimits,inordertoreacttotheguestbehaviorchanges.
x CoͲdevelopedthe2016ratestrategy
x CoͲdevelopedthe2016ratestrategy
2013–2014
EͲAXESS,LaDéfense,France
7months
2013–2014
7months
CompanyspecializedinYieldManagementandEͲdistributionforindependenthoteliers.
EͲAXESS,LaDéfense,France
RevenueManager
CompanyspecializedinYieldManagementandEͲdistributionforindependenthoteliers.
xRevenueManager
Dealtwith20+independenthoteliers’strategyonadailybasis,leadingtoanincreaseinturnover
Dealtwith20+independenthoteliers’strategyonadailybasis,leadingtoanincreaseinturnover
xxOptimizedstrategyintermsofrevenueandavailabilityforhoteliersindifferentmarketplaces.
Optimizedstrategyintermsofrevenueandavailabilityforhoteliersindifferentmarketplaces.
xxMaximizedthehotels’onlinecoherenceontheweb,leadingtoahigherconversionrate.
Maximizedthehotels’onlinecoherenceontheweb,leadingtoahigherconversionrate.
xxNegotiatedandcontractedwith“Belambra”,“RdeParis”Hotel,RussianOTA“Ostrovok”.
Negotiatedandcontractedwith“Belambra”,“RdeParis”Hotel,RussianOTA“Ostrovok”.
xxWroteaweeklyquantifiedreviewofthemarketandsentittothewholecompany.
x
Wroteaweeklyquantifiedreviewofthemarketandsentittothewholecompany.
x Developedvariouspresentationsusedforofficialmeetings.
x Developedvariouspresentationsusedforofficialmeetings.
PULLMANPARISMONTPARNASSE,Paris,France
Fourstarupscalehotel,950rooms.
PULLMANPARISMONTPARNASSE,Paris,France
ReceptionistͲWelcomer
Fourstarupscalehotel,950rooms.
xReceptionistͲWelcomer
Handledthereceptiondailyoperations(Micros,Opera)
Handledthereceptiondailyoperations(Micros,Opera)
xxManagedtheupͲsellingandthecrossͲsellingaswellasthecustomer’sloyaltyapplications,
ManagedtheupͲsellingandthecrossͲsellingaswellasthecustomer’sloyaltyapplications,
xxRunendofdayreportsandpassedinstructionsforthefollowingshifts.
Runendofdayreportsandpassedinstructionsforthefollowingshifts.
xxCoͲordinatedandparticipatedinlargegroupscheckͲins
CoͲordinatedandparticipatedinlargegroupscheckͲins
xxSuccessfullyappliedguidelinesforinformationgatheringandloyaltyprogramsexpansion.
x Successfullyappliedguidelinesforinformationgatheringandloyaltyprogramsexpansion.
Languages
;English:fluent;Spanish :fluent
LANGUAGES French:native
AND TECHNOLOGY
Languages Estonian:Notions(Spent6monthsinEstonia)
French:native ;English:fluent;Spanish :fluent
Estonian:Notions(Spent6monthsinEstonia)
Technology
MSOfficeSuite:Advanced;ExcelVBAProgramming:Advancedskills
Technology Professionalsoftware:AlargemajorityofOLTA’sextranets,DATAWEB,RESAWEB,TARS,Amadeus
MSOfficeSuite:Advanced;ExcelVBAProgramming:Advancedskills
ARMS,MicrosOpera,Fidelio,MKGCompsetreports,IdealMixForecast(IMF),iRevtrack,iScenoptool.
Professionalsoftware:AlargemajorityofOLTA’sextranets,DATAWEB,RESAWEB,TARS,Amadeus
ARMS,MicrosOpera,Fidelio,MKGCompsetreports,IdealMixForecast(IMF),iRevtrack,iScenoptool.
2015:createdasmallentrepreneurstructureinHotelWebdesignandmarketing2.0,aimedatindependenthoteliers.
2013
5months
2013
5months
Spent6monthsworkingina5starhotelinSpain,and6monthsina4starhotelinEstonia.
2015:createdasmallentrepreneurstructureinHotelWebdesignandmarketing2.0,aimedatindependenthoteliers.
Visitedmorethan20countriesintheworld.
Spent6monthsworkingina5starhotelinSpain,and6monthsina4starhotelinEstonia.
Visitedmorethan20countriesintheworld.
53
Edouard CHANDAVOINE
Edouard
CHANDAVOINE
edouard.chandavoine@essec.edu
EDUCATION
EDUCATION
2014– 2016
2014– 2016
2015
2015
2010-2014
2010-2014
edouard.chandavoine@essec.edu
edouard.chandavoine@gmail.com
edouard.chandavoine@gmail.com
+330689504584
French
French
CFA(CharteredFinancialAnalyst)Level1Candidate.
CFA(CharteredFinancialAnalyst)Level1Candidate.
KEDGEBusinessSchool,Bordeaux,France
MasterDegree(AACSBͲEQUISaccredited),Thesis:“HotelopeningChallenges”
MasterDegree(AACSBͲEQUISaccredited),Thesis:“HotelopeningChallenges”
KarlFranzensUniversität,Graz,Austria
KarlFranzensUniversität,Graz,Austria
ErasmusExchange,Successfullypassed GermanͲtaughtmarketingcourses.
ErasmusExchange,Successfullypassed GermanͲtaughtmarketingcourses.
2012
2012
WORK EXPERIENCE
WORK EXPERIENCE
20014 – 2016 DISNEYLANDPARIS,Chessy,France
20014
– 2016 DISNEYLANDPARIS,Chessy,France
Revenue Management analyst in promotional offer team. Revenue Management Department (Apprentice)
Revenue
Management
analyst
in promotional
team. Revenue
Management
Department
x Dramatically
increased
the
accuracy ofoffer
the average
package
discount KPI
from an(Apprentice)
offer level to a
x Dramatically
increased the accuracy of the average package discount KPI from an offer level to a
bookingnumberlevelthankstoanAccessbasedtool.(KPInowbroadlyusedataboardlevel)
xbookingnumberlevelthankstoanAccessbasedtool.(KPInowbroadlyusedataboardlevel)
Implemented an automatized excel/vba tools to generate weekly offer performance report in 10
x Implemented
an automatized excel/vba tools to generate weekly offer performance report in 10
minvs.3to4hoursbefore.
minvs.3to4hoursbefore.
x Developed an excel decision tool allowing to quickly calculate theoretical discounted rate for any
x Developed
an excel decision tool allowing to quickly calculate theoretical discounted rate for any
kindofHotel/roomtype/partymix/pricingseason/LOScombinations.(Morethan3kcombinations)
kindofHotel/roomtype/partymix/pricingseason/LOScombinations.(Morethan3kcombinations)
x Currentlyworkingonawaytoevaluatetheyieldeffect.(Revenuegeneratedthroughyield)
xxCurrentlyworkingonawaytoevaluatetheyieldeffect.(Revenuegeneratedthroughyield)
Reprocessed the last 3 years history of offer related data present in system in order to facilitate
x Reprocessed
the last 3 years history of offer related data present in system in order to facilitate
analysts’dailyjob.(Verysubstantialamountoftimesavedforanalysts)
analysts’dailyjob.(Verysubstantialamountoftimesavedforanalysts)
Sep 2013ACCORHOTELS,Paris,France
Sep
2013Mar2014
Sales Assistant worked in collaboration with Sofitel Thalassa France Sales Director.
Mar2014
Sales
Assistant worked in collaboration with Sofitel Thalassa France Sales Director.
x DevelopedthesalesofSofitelQuiberon,Biarritz&Ajaccio.
xxDevelopedthesalesofSofitelQuiberon,Biarritz&Ajaccio.
Elaborated&followedthecontractingprocesswith15distributors.
xxElaborated&followedthecontractingprocesswith15distributors.
CreatedHTMLnewsletterstopresentthenewofferstopartners.
xxCreatedHTMLnewsletterstopresentthenewofferstopartners.
EnhancedtheSofitelQuiberonwebsiteincollaborationwithMarketingTeam,usingtheCMS.
xxEnhancedtheSofitelQuiberonwebsiteincollaborationwithMarketingTeam,usingtheCMS.
Created an Excel tool to analyze the monthly production of each distributor to help deciding if a
x Created
an Excel tool to analyze the monthly production of each distributor to help deciding if a
contractshouldberenewed.
contractshouldberenewed.
JuneͲ
JuneͲ
July2012
Memberofa5peopleteammanaging200studentshiredtowelcomeKedgeBScandidates
July2012
Memberofa5peopleteammanaging200studentshiredtowelcomeKedgeBScandidates
x Responsibleforthereceptionof4000candidatesintendingtoenterKedgeBS.
xxResponsibleforthereceptionof4000candidatesintendingtoenterKedgeBS.
Handleda160K€budgetandmanaged200personsduring1month.
x Handleda160K€budgetandmanaged200personsduring1month.
JuneJuneJuly 2011
July 2011
NICOLAS1stwineretailorinFrance,Paris,France
st
NICOLAS1
wineretailorinFrance,Paris,France
StoreManager
StoreManager
x IndependentlyranawinestoreinParis(1M€turnoverin2010)
x IndependentlyranawinestoreinParis(1M€turnoverin2010)
LANGUAGES
TECHNOLOGY ,English:fluent;German :intermediary ;Spanish :basic
Languages ANDFrench:native
Languages
,English:fluent;German :intermediary ;Spanish :basic
Technology French:native
Computerproficiency:BusinessObjects,PackOffice,MicrosoftAccess,WebsiteDevelopment,Finalcut
Technology Computerproficiency:BusinessObjects,PackOffice,MicrosoftAccess,WebsiteDevelopment,Finalcut
Pro,Indesign.
Pro,Indesign.
2015:AccorTakeOffChallenge:ImagineACCORloyaltyprogramin2020.Finished3rd among160teams
2015:AccorTakeOffChallenge:ImagineACCORloyaltyprogramin2020.Finished3rd among160teams
2013:RoadTripinEurope:Humanexperience,1month,15countriesandover9000Kilometers.
2013:RoadTripinEurope:Humanexperience,1month,15countriesandover9000Kilometers.
55
Héloïse COTHENET
Heloise.cothenet@essec.edu
Héloïse
COTHENET
Heloise.cothenet@essec.edu
+33(0)668935604
French
French
EDUCATION
2014–2016
2014–2016
2011Ͳ2013
EcoleHôtelièredeGuyancourt,France
UndergraduateDiplomainhospitalityManagement(concentrationinmarketing)
2011Ͳ2013
EcoleHôtelièredeGuyancourt,France
UndergraduateDiplomainhospitalityManagement(concentrationinmarketing)
WORK
EXPERIENCE
WORK EXPERIENCE
Oct2014–
ELIORRESTAURATION,Rueil Malmaison,France
Oct2016
ContractCatering,Revenueof€Million.3774
Oct2014–
ELIORRESTAURATION,Rueil Malmaison,France
Oct2016
AreaManager(apprenticeship)
ContractCatering,Revenueof€Million.3774
x AssistedtheAreaManagerinhismissions(budgets,teammanagement,resultimprovements,
AreaManager(apprenticeship)
implementationofnewprocedures,…)
x AssistedtheAreaManagerinhismissions(budgets,teammanagement,resultimprovements,
x Managedkitchenteamsindifferenthospitalsandclinics(teamof11persons)
implementationofnewprocedures,…)
x Participatedintheimplementationofanewsinglecontractfor4clinics
x Managedkitchenteamsindifferenthospitalsandclinics(teamof11persons)
x Participatedintheimplementationofanewsinglecontractfor4clinics
Nov.2013–
STRANDPALACE,London,UnitedKingdom
July2014
Nov.2013– IndependentHotel,786rooms,3*
STRANDPALACE,London,UnitedKingdom
July2014
FrontDeskOfficer
IndependentHotel,786rooms,3*
x PerformedCheckin/Checkout
FrontDeskOfficer
x Managedcash
x Tookpartintheimplantationofnewsoftware(Opera)
x Managedcash
x Tookpartintheimplantationofnewsoftware(Opera)
SOFITEL,ParisLaDéfense,France
Accorhotels,151rooms,5*
SOFITEL,ParisLaDéfense,France
FrontDeskOfficer(apprenticeship)
Accorhotels,151rooms,5*
FrontDeskOfficer(apprenticeship)
x Invoicedguestsandcompanies,managedcash
x OfferedConciergeservices
x Invoicedguestsandcompanies,managedcash
x Supervisedshifts
x OfferedConciergeservices
x Supervisedshifts
May2011Ͳ
TRIANONPALACE,Versailles,France
May2012
HiltonͲWaldorfAstoria,4*
May2011Ͳ
TRIANONPALACE,Versailles,France
Cook(apprenticeship)attheluxurybrasserie
May2012
HiltonͲWaldorfAstoria,4*
x inchargeofdifferenttasks:
Cook(apprenticeship)attheluxurybrasserie
ͲStarters
x inchargeofdifferenttasks:
ͲBreakfasts
ͲStarters
ͲSundaybrunches
ͲBreakfasts
ͲSundaybrunches
Languages
French:mothertongue;English
:fluent ;German :intermediate;Italian:basic;Arabic:beginner
Technology
GoodknowledgeofthePackOffice(especiallyEXCEL),andhospitalitysoftware(Opera,…)
Languages
French:mothertongue;English :fluent ;German :intermediate;Italian:basic;Arabic:beginner
Technology
GoodknowledgeofthePackOffice(especiallyEXCEL),andhospitalitysoftware(Opera,…)
EventmanageroftheIMHIstudentassociation
MemberofascoutassociationͲLeaderofahumanitarianprojectinPeru
EventmanageroftheIMHIstudentassociation
Passionateabouttravels–Participationtorunningraces
MemberofascoutassociationͲLeaderofahumanitarianprojectinPeru
Passionateabouttravels–Participationtorunningraces
Sept2012–
Sept2013
Sept2012–
Sept2013
57
Inès DE MOULINS
Ines.demoulins@essec.edu
Inès DE
MOULINS
Ines.demoulins@essec.edu
+33(0)618490606
French
French
EDUCATION
2014Ͳ2016 ESSECBusinessSchool,Paris,France
Concentration:LuxuryServicesManagement
Concentration:LuxuryServicesManagement
2011Ͳ2014
AIM,AcadémieInternationaledeManagement
BachelorofScience:HotelandTourismManagement
2011Ͳ2014
AIM,AcadémieInternationaledeManagement
AffiliatedschoolwithAHLA/USA(AmericanHotel&LodgingAssociation)
BachelorofScience:HotelandTourismManagement
WORK EXPERIENCE
AffiliatedschoolwithAHLA/USA(AmericanHotel&LodgingAssociation)
April–Oct
WESTINRESORTNusaDua*****,BALI,INDONESIA
WORK EXPERIENCE
2015
RevenueManagementIntern
April–Oct
WESTINRESORTNusaDua*****,BALI,INDONESIA
x Analysedthehotelperformance
2015
RevenueManagementIntern
x PreparedandhostedweeklyYieldmeeting
x Analysedthehotelperformance
x Managedextranetdistribution
x PreparedandhostedweeklyYieldmeeting
x Realisedreportstoimproveroomdistributionstrategy
x Managedextranetdistribution
x Assistedinthebudgetrealization
x Realisedreportstoimproveroomdistributionstrategy
x Updatedweeklypace,dailypickupanddailyavailabilityreports
x Assistedinthebudgetrealization
x Trackedwholesalerproduction
x Updatedweeklypace,dailypickupanddailyavailabilityreports
x Conductedcompetitionanalysis
x Trackedwholesalerproduction
June2013– COPTHORNETARAHOTELLondonKensington****,LONDON,UK
x Conductedcompetitionanalysis
Jan2014
SalesIntern
June2013– COPTHORNETARAHOTELLondonKensington****,LONDON,UK
x Coordinatedthesalesteam
Jan2014
SalesIntern
x Assistedinthemarketingplan
x Coordinatedthesalesteam
x Conductedactivitiesresearch
x Assistedinthemarketingplan
x AnalysedCompetition
x Conductedactivitiesresearch
x Performedcoldcallsandshowedaroundtopotentialclients
x AnalysedCompetition
x Handled͒administration
x Performedcoldcallsandshowedaroundtopotentialclients
x ManagedRFPthroughNexusWorldServiceWebsite
x Handled͒administration
x Produceddatabaseandreports
x ManagedRFPthroughNexusWorldServiceWebsite
May–Sept MARRIOTTRENAISSANCEParisLeParcTrocadéro*****,PARIS,FRANCE
2012
CrossTraining
May–Sept MARRIOTTRENAISSANCEParisLeParcTrocadéro*****,PARIS,FRANCE
SalesandMarketingIntern:
2012
CrossTraining
x Realisedproductionreports
SalesandMarketingIntern:
x Updatedwebsites
x Realisedproductionreports
x Organisedeventsandpromotions
x Updatedwebsites
FoodandBeverageIntern:
x Organisedeventsandpromotions
x Tendedthebaranddeliveredfood
FoodandBeverageIntern:
x Administrativetasks(planning,costcalculation)
x Tendedthebaranddeliveredfood
SepttoOct THEPRINCEREGENT,Pub,LONDON,UK
x Administrativetasks(planning,costcalculation)
2011
WaitressandBartender
SepttoOct THEPRINCEREGENT,Pub,LONDON,UK
July2010 WaitressandBartender
FEEMAISON,Restaurant,EVREUX,FRANCE
2011
Kitchen,Waitress
July2010
FEEMAISON,Restaurant,EVREUX,FRANCE
LANGUAGES
AND TECHNOLOGY
Kitchen,Waitress
Languages
French:nativelanguage,English:fluent,German:basic
LANGUAGES
TECHNOLOGY
Technology AND
Proficient
in Microsoft software (PowerPoint, Word and Excel), Opera (SFA, PMS, Sales & Catering),
Languages
French:nativelanguage,English:fluent,German:basic
GalaxyandStarwoodOnetools
Technology Proficient in Microsoft software (PowerPoint, Word and Excel), Opera (SFA, PMS, Sales & Catering),
INTERESTS
GalaxyandStarwoodOnetools
2014Ͳ2016
EDUCATION
July2014:RoadtripinThailandandCambodia
INTERESTS
Sport (running), cooking and traveling
July2014:RoadtripinThailandandCambodia
Sport (running), cooking and traveling
59
Blandine
DECAUX
Blandine
DECAUX
blandine.decaux@essec.edu
blandine.decaux@essec.edu
+33(0)623578543
th
th
Dateofbirth:17
June1991
Dateofbirth:17
June1991
French French
EDUCATION
EDUCATION
2014–20162014–2016
2013–2014
UniversitéParisOuestNanterreLaDéfense,Nanterre,France
2013–2014
UniversitéParisOuestNanterreLaDéfense,Nanterre,France
BachelorinLuxuryHospitalityManagement
BachelorinLuxuryHospitalityManagement
2011–2013
EPMTTH(ÉcoledeParisdesmétiersdelatabledutourismeetdel’hôtellerie),Paris,France
2011–2013
EPMTTH(ÉcoledeParisdesmétiersdelatabledutourismeetdel’hôtellerie),Paris,France
UndergraduateDiplomainHospitalityandCatering–Majorinaccountingandmarketing
UndergraduateDiplomainHospitalityandCatering–Majorinaccountingandmarketing
WORK EXPERIENCE
WORK EXPERIENCE
ApriltoSept
AtlantisThePalm,Dubai,UnitedArabEmirates
ApriltoSept
AtlantisThePalm,Dubai,UnitedArabEmirates
2015
Internship:RevenueAnalyst
2015
Internship:RevenueAnalyst
x Managedroominventory
x Managedroominventory
x Analyzedsalesstrategy
x Analyzedsalesstrategy
x MonitoredandfollowedͲupreportsandmodels
x MonitoredandfollowedͲupreportsandmodels
x Controlledandevaluatedsalespromotions
x Controlledandevaluatedsalespromotions
x Marketresearchandanalysisonthe“Suite”product
x Marketresearchandanalysisonthe“Suite”product
x Createdamodelofanalysisforcancellations
x Createdamodelofanalysisforcancellations
x AssistedinmonitoringsalesforRamadaninF&B
x AssistedinmonitoringsalesforRamadaninF&B
x OverviewedWaterparkandF&Brevenuestrategies
x OverviewedWaterparkandF&Brevenuestrategies
2013–2014
MercureParisCentreTourEiffel,Paris,France
2013–2014
MercureParisCentreTourEiffel,Paris,France
Seminarsandbanqueting
Seminarsandbanqueting
Apprenticeship:JuniorSalesExecutive–
Apprenticeship:JuniorSalesExecutive–
x
Createdquotationofprojects
x Createdquotationofprojects
x Negotiatedprojectswithcustomers(MICEandLeisure)
x Negotiatedprojectswithcustomers(MICEandLeisure)
x Conductedhotelsights
x Conductedhotelsights
x Handledprojectsfromnegotiationtofinalinvoice
x Handledprojectsfromnegotiationtofinalinvoice
2012–2013
LeMéridienÉtoile,Paris,France
2012–2013
LeMéridienÉtoile,Paris,France
Apprenticeship:Receptionist
x CheckͲin/checkͲout
x CheckͲin/checkͲout
x Greetedguestsandadvisedontouristattractions
x Greetedguestsandadvisedontouristattractions
x Handledpersonalcashregister
x Handledpersonalcashregister
2011–2012
Apprenticeship:FloorHousekeeper
2011–2012
Apprenticeship:FloorHousekeeper
x Managedateamofhousemaidsandvalets(upto10persons)
x Managedateamofhousemaidsandvalets(upto10persons)
x Maintainedinventoryofamenitiesonthefloor
x Maintainedinventoryofamenitiesonthefloor
x RoominspectionandmaintenancefollowͲup
x RoominspectionandmaintenancefollowͲup
HostellerieLaCroixBlanche,FontevraudͲl’Abbaye,France
2010Ͳ20112010Ͳ2011
HostellerieLaCroixBlanche,FontevraudͲl’Abbaye,France
x Greetedguestsandadvisedtourists,
x Greetedguestsandadvisedtourists,
x CheckͲin/checkͲout,
x CheckͲin/checkͲout,
x Handledgeneralcashregister,
x Handledgeneralcashregister,
x waitressforbreakfastandgastronomicrestaurant
x waitressforbreakfastandgastronomicrestaurant
LANGUAGES
AND TECHNOLOGY
LANGUAGES
AND TECHNOLOGY
Languages Languages
French:Native,English:Fluent,Spanish:Basic
French:Native,English:Fluent,Spanish:Basic
Software Software
PackOffice,OperaPMS,Cegid,Vision
PackOffice,OperaPMS,Cegid,Vision
OTHER RELEVANT
EXPERIENCE
OTHER RELEVANT
EXPERIENCE
TeacherAssistantofRevenueManagement
TeacherAssistantofRevenueManagement
TreasurerforIMHIJuniorConsultingClub
TreasurerforIMHIJuniorConsultingClub
MemberofStudentUnion,responsibleforplanningsinsnackingoutlet(budget25k€peryear)
MemberofStudentUnion,responsibleforplanningsinsnackingoutlet(budget25k€peryear)
61
Camille DESFORGES
Camille
DESFORGES
Camille.desforges@essec.edu
Camille.desforges@essec.edu
+33(0)637370997
French
French
EDUCATION
2014–2016
2011Ͳ2014
UniversityofBrighton,Brighton,UK
2011Ͳ2014
June2011
June2011
UniversityofBrighton,Brighton,UK
EcoledeSavignac,SavignacLesEglises,France
EcoledeSavignac,SavignacLesEglises,France
BA(Hons)inInternationalHospitalityManagement.Grade2.1
BA(Hons)inInternationalHospitalityManagement.Grade2.1
LycéedesFrancsBourgeois,Paris,France
LycéedesFrancsBourgeois,Paris,France
HighSchoolDiplomainScienceandtechnologiesofmanagement(STG)withhonors.
HighSchoolDiplomainScienceandtechnologiesofmanagement(STG)withhonors.
WORK EXPERIENCE
WORK EXPERIENCE
April–
ANGELINAPARIS–GROUPEBERTRAND,Paris,France
ANGELINAPARIS–GROUPEBERTRAND,Paris,France
InternalAuditforAngelinaRivoli
xInternalAuditforAngelinaRivoli
Controlledinventory.
x
Controlledinventory.
x Analyzedrevenuerepartitionandcosts.
Analyzedrevenuerepartitionandcosts.
xxExaminedHRbudgetandplanning.
ExaminedHRbudgetandplanning.
xxManagedfinancialflows.
Managedfinancialflows.
xxImplementednewprocessesandprocedures.
x Implementednewprocessesandprocedures.
July–
L’HERMITAGE5*ͲGROUPELUCIENBARRIERE,LaBaule,France
July–
L’HERMITAGE5*ͲGROUPELUCIENBARRIERE,LaBaule,France
August2014
AssistantMaîtred’hôtel–FoodandBeverageDepartment
August2014 xAssistantMaîtred’hôtel–FoodandBeverageDepartment
Welcomedguests
Welcomedguests
xxSoldthedailymenuandmanagedateamofwaitersthroughouttheservice.
Soldthedailymenuandmanagedateamofwaitersthroughouttheservice.
xxHandledservicequalityandrestaurantstandards:LaTerrasse.
x
Handledservicequalityandrestaurantstandards:LaTerrasse.
x Dealtwithcustomercomplaints
x Dealtwithcustomercomplaints
HOTELBAGUÈS5*ͲDerbyHotelCollection,Barcelona,Spain
March–
HOTELBAGUÈS5*ͲDerbyHotelCollection,Barcelona,Spain
March–
August2013
AssistantFoodandBeverageManager
August2013
xAssistantFoodandBeverageManager
Responsibleforbreakfast.
Responsibleforbreakfast.
xxDealtwithadministrativetasksstocksorcreationofanewmenu.
Dealtwithadministrativetasksstocksorcreationofanewmenu.
xxManagedminibarsandwaitressforlunchanddinnerservices.
x Managedminibarsandwaitressforlunchanddinnerservices.
THEPALACEHOTEL5*ͲAXHotel,Sliema,Malta
March–
THEPALACEHOTEL5*ͲAXHotel,Sliema,Malta
March–
April2012
AssistantFoodandBeverageManager
April2012
xAssistantFoodandBeverageManager
Supervisedateamofmaidsontwofloors.
Supervisedateamofmaidsontwofloors.
xxDealtwithadministrativetaskslikedailyreports.
Dealtwithadministrativetaskslikedailyreports.
xxCheckedmaids’work.
x Checkedmaids’work.
November
LEMÉRIDIENETOILE4*ͲSTARWOODHOTELS
GROUP,Paris,France
November
LEMÉRIDIENETOILE4*ͲSTARWOODHOTELS GROUP,Paris,France
2011
ReceptionistandRoomservice
2011
xReceptionistandRoomservice
Roomserviceforbreakfast
x
Roomserviceforbreakfast
x Checkinandcheckout
LANGUAGES AND
TECHNOLOGY
LANGUAGES French:mothertongue,English:fluent,Spanish:fluent.
AND TECHNOLOGY
Languages
Languages
French:mothertongue,English:fluent,Spanish:fluent.
Word,Excel(Advanced),PowerPoint,Sphinx,Opera,MICROS,SketchͲupGoogle.
PackOffice
PackOffice
Word,Excel(Advanced),PowerPoint,Sphinx,Opera,MICROS,SketchͲupGoogle.
OTHER RELEVANT
INFORMATION
OTHER
RELEVANT
INFORMATION
Lived:England(2013/2014);Spain(2012/2013);Malta(M./Ap.2012);NewCaledonia(1998).
April–
Sept2015
Sept2015
Lived:England(2013/2014);Spain(2012/2013);Malta(M./Ap.2012);NewCaledonia(1998).
Scoutingmovement:8years
Scoutingmovement:8years
BasicFirstAids:abilitytogivefirstassistanceinemergency.
BasicFirstAids:abilitytogivefirstassistanceinemergency.
Sports:running(halfmarathons),sailing.
Sports:running(halfmarathons),sailing.
63
Fatoumata Binta DIALLO
Fatoumata.diallo@essec.edu
Fatoumata
Binta DIALLO
Fatoumata.diallo@essec.edu
Dateofbirth:4thFebruary1989
+33(0)669701241
Guinean
Dateofbirth:4thFebruary1989
Guinean
EDUCATION
2014Ͳ2016
2014Ͳ2016
2008Ͳ2011
GlionInstituteofHigherEducation,Glion,Switzerland
BachelorinBusinessAdministration(Honors)
2008Ͳ2011
GlionInstituteofHigherEducation,Glion,Switzerland
WORK EXPERIENCE
BachelorinBusinessAdministration(Honors)
2014ͲNow
EliorGroup,Paris,France
WORK EXPERIENCE
Oneoftheworld’sleadingoperatorsinthecontractingfoodandsupportservicesindustry,#1in
2014ͲNow
EliorGroup,Paris,France
France,ItalyandSpainwithmorethan16000restaurants)
Oneoftheworld’sleadingoperatorsinthecontractingfoodandsupportservicesindustry,#1in
CRMProjectmanagerassistant (apprenticeship)
France,ItalyandSpainwithmorethan16000restaurants)
xCRMProjectmanagerassistant
AdministeredtheCRMDatabase(Pivotal)beinginchargeofqualifyingandcleaningthesystemand
(apprenticeship)
providingextractions
x AdministeredtheCRMDatabase(Pivotal)beinginchargeofqualifyingandcleaningthesystemand
x HandledtheHotͲlineforinternalusersontheFrenchperimetertoassistandsolveconcerns
providingextractions
xxTraineduserstotheCRMandthegeoͲlocalizationtools(LPDI)andconceivedtrainingsupports
HandledtheHotͲlineforinternalusersontheFrenchperimetertoassistandsolveconcerns
(guides,tutorials)
x TraineduserstotheCRMandthegeoͲlocalizationtools(LPDI)andconceivedtrainingsupports
x CoͲmanagedtheimplementationofamassemailingtool(MailPerformance)andthecreationof
(guides,tutorials)
themessageontheplatform
x CoͲmanagedtheimplementationofamassemailingtool(MailPerformance)andthecreationof
2012Ͳ2013
KempinskiDjiboutiPalace,Djibouti,Djibouti
themessageontheplatform
5*hotel,320rooms,5FoodandBeverageoutlets,conferencefacilitiesandballrooms
2012Ͳ2013
KempinskiDjiboutiPalace,Djibouti,Djibouti
Eventsmanager–Foodandbeveragedepartment
5*hotel,320rooms,5FoodandBeverageoutlets,conferencefacilitiesandballrooms
xEventsmanager–Foodandbeveragedepartment
Coordinatedtheeventssetupwithalldepartmentsandhostedaweeklyeventsmeeting
x
xAdministeredtheeventcalendaronthepropertymanagementsystem(OPERA)andmanagedthe
Coordinatedtheeventssetupwithalldepartmentsandhostedaweeklyeventsmeeting
eventsspacesreservations
x Administeredtheeventcalendaronthepropertymanagementsystem(OPERA)andmanagedthe
x Deliveredquotesandfollowedupforpaymentswiththefinancedepartment
eventsspacesreservations
xxSupportedtheoperationteamsduringserviceandforadministrativetasks
Deliveredquotesandfollowedupforpaymentswiththefinancedepartment
2011
2011
Managementtrainee–Frontdeskdepartment
x Supportedtheoperationteamsduringserviceandforadministrativetasks
xManagementtrainee–Frontdeskdepartment
InitiatedaprojecttoimprovethecommunicationbetweentheFrontdeskandmaintenance
departmentstoreduceguestcomplaints
x InitiatedaprojecttoimprovethecommunicationbetweentheFrontdeskandmaintenance
x ExecutedoperationsrelatedtotheguestsstayonOPERA(checkin,invoicing,checkout)
departmentstoreduceguestcomplaints
xxPromotedtheGHAloyaltyprogrammeandupdatedtheguestsprofilesonthesystem
ExecutedoperationsrelatedtotheguestsstayonOPERA(checkin,invoicing,checkout)
xxManagedthebusinesscenter(calloperator,copies,scans,etc.)
PromotedtheGHAloyaltyprogrammeandupdatedtheguestsprofilesonthesystem
GlionInstituteofHigherEducation,Bulle,Switzerland
x Managedthebusinesscenter(calloperator,copies,scans,etc.)
Trainee–Fontdeskdepartment
2010
GlionInstituteofHigherEducation,Bulle,Switzerland
xTrainee–Fontdeskdepartment
AssistedthestudentofficefortheGraduationceremony(invitationsandreservations)
xxManagedthestudentdatabase(updates,studentcardsconception)
AssistedthestudentofficefortheGraduationceremony(invitationsandreservations)
xxSupportedthestudents(mailmanagement,informationboardsupdates,assessmentsreception)
Managedthestudentdatabase(updates,studentcardsconception)
xxHandledthestudentdeskcashierandmadethemonthlyinventoryoftheofficesupplies
Supportedthestudents(mailmanagement,informationboardsupdates,assessmentsreception)
x Handledthestudentdeskcashierandmadethemonthlyinventoryoftheofficesupplies
2008
RitzCarltonPenhaLonga,Sintra,Portugal
5*hotel,194rooms,5F&Boutlets,conferencefacilitiesand2Golfcourts
2008
RitzCarltonPenhaLonga,Sintra,Portugal
Trainee–Foodandbeveragedepartment
5*hotel,194rooms,5F&Boutlets,conferencefacilitiesand2Golfcourts
xTrainee–Foodandbeveragedepartment
BanquetandF&Boutlets:serviceandsetupforevents(conferences,cocktailsandweddings)
xxRoomservice:managedtheminibarfor190rooms(invoicingonMICROS,stockcontroland
BanquetandF&Boutlets:serviceandsetupforevents(conferences,cocktailsandweddings)
inventory)
x Roomservice:managedtheminibarfor190rooms(invoicingonMICROS,stockcontroland
LANGUAGES AND
TECHNOLOGY
inventory)
x French(native),English(fluent),Spanish(basic)
xxMicrosoftOfficeprogrammes,OPERAPropertymanagementsystem(Frontdesk,Salesandcatering,Accounting),
French(native),English(fluent),Spanish(basic)
PivotalCRM,MailPerformance(Emailingplatform),BBFlash(tutorialvideosconception),LPDI(geoͲlocalizationtool)
x MicrosoftOfficeprogrammes,OPERAPropertymanagementsystem(Frontdesk,Salesandcatering,Accounting),
OTHER
RELEVANT EXPERIENCE
PivotalCRM,MailPerformance(Emailingplatform),BBFlash(tutorialvideosconception),LPDI(geoͲlocalizationtool)
2010
xOTHER
Leavedinmorethan5differentcountries
RELEVANT EXPERIENCE
xxCertifiedinscubadivingcertificationͲPADILevel1OpenWater
Leavedinmorethan5differentcountries
x CertifiedinscubadivingcertificationͲPADILevel1OpenWater
65
Nicolas DUBRUEL
nicolas.dubruel@essec.edu
Nicolas DUBRUEL
nicolas.dubruel@essec.edu
+33(0)645857787
French
French
EDUCATION
EDUCATION
2014Ͳ2016
ESSECBusinessSchool–Paris,FRANCE
2014Ͳ2016
ESSECBusinessSchool–Paris,FRANCE
MBAinHospitalityManagement(AACSBͲEQUISaccredited)–Brussels,BELGIUM
2010Ͳ2013
VATELInternationalBusinessSchoolHotel&TourismManagement
2010Ͳ2013
BachelorDegreeinHospitalityManagement
VATELInternationalBusinessSchoolHotel&TourismManagement–Brussels,BELGIUM
BachelorDegreeinHospitalityManagement
WORK EXPERIENCE
WORKFOURSEASONSHotelsandResorts
EXPERIENCE
2015
– Istanbul,TURKEY
Ͳ Internship
6months2015 AssistantIncomeManager–Finance
FOURSEASONSHotelsandResorts
– Istanbul,TURKEY
x DesignedExcelSpeadsheetstofacilitatedailycontrol
6months
AssistantIncomeManager–Finance Ͳ Internship
x CoͲordinatedFourSeasonsGlobalAudits
x DesignedExcelSpeadsheetstofacilitatedailycontrol
x ControlledrevenueforbothFourSeasonspropertiesinIstanbul
x CoͲordinatedFourSeasonsGlobalAudits
ReservationExecutive
x ControlledrevenueforbothFourSeasonspropertiesinIstanbul
x Reinforcedcommercialsrelationsbetweenthehotelandinternationaltourismagencies
ReservationExecutive
x Reinforcedcommercialsrelationsbetweenthehotelandinternationaltourismagencies
2013
INTERCONTINENTALHotelsandResorts– KohSamui,THAILAND
5months2013 GuestRelations
EurhodipͲInternship
INTERCONTINENTALHotelsandResorts–
KohSamui,THAILAND
x TrainednewGuestsRelationsstaffmembers
5months
GuestRelations EurhodipͲInternship
x IncreasedIHGRecognition(Guestsatisfaction)by10%
x TrainednewGuestsRelationsstaffmembers
x IncreasedIHGRecognition(Guestsatisfaction)by10%
2011–2012
MEDIAROTANAHOTEL–Dubai,UAE
6months2011–2012
RotanaManagementTrainingProgram
MEDIAROTANAHOTEL–Dubai,UAE
FoodandBeverage
6months
RotanaManagementTrainingProgram
x HadanoverviewofallFoodandBeverageoutlets.
FoodandBeverage
x SupportedtheFoodandBeverageManagerinhisdailytasks.
x HadanoverviewofallFoodandBeverageoutlets.
x CoͲdevelopednewbanquetingevents.
x SupportedtheFoodandBeverageManagerinhisdailytasks.
x CoͲdevelopednewbanquetingevents.
WARWICKBARSEYHOTEL–Brussels,BELGIUM
2010–2011
6months2010–2011
FrontOfficeͲInternship
WARWICKBARSEYHOTEL–Brussels,BELGIUM
x ImprovedinterpersonalcommunicationskillsandstrengthenedOperaKnowledge
6months
FrontOfficeͲInternship
x ImprovedinterpersonalcommunicationskillsandstrengthenedOperaKnowledge
Languages
FrenchandItalian:native,English:fluent,German:intermediate
LANGUAGES
AND TECHNOLOGY
Technology
MicrosoftOffice,Prezi,Opera
Languages
FrenchandItalian:native,English:fluent,German:intermediate
Technology
MicrosoftOffice,Prezi,Opera
OTHER RELEVANT
EXPERIENCE
Worked3monthsattheRomanianOlympicCommitteetoprepare
Sochiolympicgames
Sport:climbing,ski(excellentlevel),swimming,
Worked3monthsattheRomanianOlympicCommitteetoprepare Sochiolympicgames
Music:drums,piano
Sport:climbing,ski(excellentlevel),swimming,
Volunteering:participatedtothe«makeawish»AssociationinBrusselsandtocharityconcerts
Music:drums,piano
Volunteering:participatedtothe«makeawish»AssociationinBrusselsandtocharityconcerts
67
Antonin
DUEZ
Antonin
DUEZ
antoninduez@gmail.com
antoninduez@gmail.com
+33(0)673240973
French
French
EDUCATION
EDUCATION
2014–2016
2014–2016
2007–2013
2007–2013
UniversitéJeanMoulin–Lyon3,Lyon,France
UniversitéJeanMoulin–Lyon3,Lyon,France
Master(M.Sc)inInternationalPrivateLaw
Master(M.Sc)inInternationalPrivateLaw
BachelordegreeinPrivateandCriminalLaw
BachelordegreeinPrivateandCriminalLaw
UniversitydegreesinEnglishandAmericanLaw
UniversitydegreesinEnglishandAmericanLaw
WORK EXPERIENCE
WORK EXPERIENCE
July2015
Marriott’sClusterRevenue‘SouthofFrance’
July2015
Marriott’sClusterRevenue‘SouthofFrance’
Sep2015
MarriottCapd’AilͲACHotelNiceͲCourtyardToulouse
Sep2015
March2015
March2015
Jun2015
Jun2015
May2014
May2014
August2014
August2014
Nov2013
Nov2013
March
2014
March 2014
April2013
April2013
Oct2013
Oct2013
MarriottCapd’AilͲACHotelNiceͲCourtyardToulouse
MultiͲpropertyRevenueTrainee
MultiͲpropertyRevenueTrainee
x Managedandcoordinateddistributionchannels
x Managedandcoordinateddistributionchannels
x Analysedrevenueandsetuprevenuetoolsonadailybasis
x Analysedrevenueandsetuprevenuetoolsonadailybasis
x ForecastedpricesandpickͲuponshorttolongterm
x ForecastedpricesandpickͲuponshorttolongterm
x Handledstrategicanalysis
x Handledstrategicanalysis
HôtelMétropoleMonteͲCarlo,Monaco
HôtelMétropoleMonteͲCarlo,Monaco
MetcaféMonacobyJoëlRobuchon–MetcaféNYCbyAnneSophiePic
MetcaféMonacobyJoëlRobuchon–MetcaféNYCbyAnneSophiePic
ProjectDevelopmentTrainee
ProjectDevelopmentTrainee
x Handledfeasibilityresearchandcontractstudies
x Handledfeasibilityresearchandcontractstudies
x StudiedNewYorkCity’scateringmarketandcompetitors
x StudiedNewYorkCity’scateringmarketandcompetitors
x Managedspecialeventsandcommunication
x Managedspecialeventsandcommunication
x Coordinatedoutlet’sdevelopmentwithinHotel’smanagement
x Coordinatedoutlet’sdevelopmentwithinHotel’smanagement
HôtelFouquet’sBarrière,Paris,France
HôtelFouquet’sBarrière,Paris,France
(5*,81rooms,LHWmember)
(5*,81rooms,LHWmember)
BarAttendant
BarAttendant
x TookordersandserveddrinksinthethreedifferentbarsinaccordancewithLHWstandards
x TookordersandserveddrinksinthethreedifferentbarsinaccordancewithLHWstandards
x PreparedclassiccocktailsandMOF'screations
x PreparedclassiccocktailsandMOF'screations
x ClosedbarsandofficesaccordingtoHACCPͲbasedprocedures
x ClosedbarsandofficesaccordingtoHACCPͲbasedprocedures
LeChaletd’Adrien,Verbier,Switzerland
LeChaletd’Adrien,Verbier,Switzerland
(5*,Relais&Châteaux,34rooms,MichelinStarRestaurant)
(5*,Relais&Châteaux,34rooms,MichelinStarRestaurant)
Commisdesalle
Commisdesalle
x Setuptherestaurantsforbreakfast,lunchanddinner
x Setuptherestaurantsforbreakfast,lunchanddinner
x ServedcustomersintheMichelinStarrestaurant"Latabled'Adrien"andtheluxurybrasserie
x ServedcustomersintheMichelinStarrestaurant"Latabled'Adrien"andtheluxurybrasserie
x Preparedandservedspecialevents(wedding,winetasting,culinaryexchanges)
x Preparedandservedspecialevents(wedding,winetasting,culinaryexchanges)
HôtelHilton,Lyon,France
HôtelHilton,Lyon,France
(4*,197rooms)
(4*,197rooms)
Chefderang
Chefderang
x Ensuredthereceptionandtheserviceofhotel'sguestsinthebrasserierestaurant
x Ensuredthereceptionandtheserviceofhotel'sguestsinthebrasserierestaurant
x Handledthe24hourroomservice
x Handledthe24hourroomservice
x Assistedbarandbanquetingservices
x Assistedbarandbanquetingservices
Languages
Languages
Technology
Technology
French:native;English:fluent;Spanish:intermediary
French:native;English:fluent;Spanish:intermediary
MicrosoftOffice(Word,Excel,PowerPoint),Micros,Marriottsoftware(MARSHA,OneYield)
MicrosoftOffice(Word,Excel,PowerPoint),Micros,Marriottsoftware(MARSHA,OneYield)
Food&
Food&
Beverage
Beverage
Level2AwardinWinesandSpirits– Wine&SpiritEducationTrust (WSET)
Level2AwardinWinesandSpirits– Wine&SpiritEducationTrust (WSET)
BartenderCertification–EuropeanBartenderSchool(EBS),London,UnitedͲKingdom
BartenderCertification–EuropeanBartenderSchool(EBS),London,UnitedͲKingdom
PartͲtimePolyvalentEmployee–McDonald’sCaluire,France
PartͲtimePolyvalentEmployee–McDonald’sCaluire,France
LawtraineeinLabourandCriminalLaw– CabinetRossini,Paris,France
LawtraineeinLabourandCriminalLaw– CabinetRossini,Paris,France
LawtraineeinPersonalInjuriesCompensation–SCPArcadio,LyonFrance
LawtraineeinPersonalInjuriesCompensation–SCPArcadio,LyonFrance
Law
Law
69
Pierre DURAND
Pierre
DURAND
Pierre.durand@essec.edu
Pierre.durand@essec.edu
th
+33(0)637819990
Dateofbirth:20
July1991
Dateofbirth:20thJuly1991
French
French
EDUCATION
2014–2016
2012–2013
UniversitéParisDauphine(Equisaccredited),
Paris,France
2012–2013
2009Ͳ2012
2009Ͳ2012
2006–2009
2006–2009
UniversitéParisDauphine(Equisaccredited), Paris,France
BachelorDegreeinHotelandRestaurantManagement(withhonors,headofclass)
BachelorDegreeinHotelandRestaurantManagement(withhonors,headofclass)
LycéeRenéAuffray,Clichy,France
LycéeRenéAuffray,Clichy,France
UndergraduatediplomainHospitalityManagement(Headofclass)
UndergraduatediplomainHospitalityManagement(Headofclass)
LycéeGeorgeSand,Domont,France
LycéeGeorgeSand,Domont,France
HighSchoolDiplomainScienceswithhonors
HighSchoolDiplomainScienceswithhonors
WORK EXPERIENCE
WORK EXPERIENCE
Oct2014–
AccorHotelsHeadquarters,Evry,France
Oct2014–
AccorHotelsHeadquarters,Evry,France
Oct2016
ProjectManager:HeadofDevelopmentFrance
(Apprenticeship)
(Apprenticeship)
Oct2016
xProjectManager:HeadofDevelopmentFrance
Mainlydevelopedmanagedandsubsidiaryprojects
Mainlydevelopedmanagedandsubsidiaryprojects
xxRespondedtopublicandprivatetenders
Respondedtopublicandprivatetenders
xxDrawupbusinessplans,brandandprogrammingrecommendations
Drawupbusinessplans,brandandprogrammingrecommendations
xxCoordinatedprojectswithinternalandexternalpartners(investors,architects,designers,builders)
x
Coordinatedprojectswithinternalandexternalpartners(investors,architects,designers,builders)
x Involvedinmorethan50projectsfromluxuryBoutiquehotels,to4Ͳhotelscomboof700rooms,
Involvedinmorethan50projectsfromluxuryBoutiquehotels,to4Ͳhotelscomboof700rooms,
xxDevelopedallAccorHotelsBrands:fromibisBudgettoSofitelSO
DevelopedallAccorHotelsBrands:fromibisBudgettoSofitelSO
xxCompanyͲwideprojects:Exceltoolscreation,profitabilitystudy,impactstudy
x
CompanyͲwideprojects:Exceltoolscreation,profitabilitystudy,impactstudy
Dec2013–
PullmanSydneyHydePark(243rooms) – AccorHotels,Sydney,Australia
Dec2013–
June2014
June2014
Sept2012–
Sept2012–
Oct2013
Oct2013
PullmanSydneyHydePark(243rooms) – AccorHotels,Sydney,Australia
FoodandBeverageAttendant
xFoodandBeverageAttendant
ExperiencedtheoperationsinallpointofsalesintheF&Bdepartment
x
ExperiencedtheoperationsinallpointofsalesintheF&Bdepartment
MercureParisLaVillette(182rooms)
– AccorHotelsFranchised(AllianceHospitality),Paris,France
April–
April–
July2011
July2011
MercureParisLaVillette(182rooms) – AccorHotelsFranchised(AllianceHospitality),Paris,France
ManagementController(apprenticeship,then1Ͳmonthmission)
ManagementController(apprenticeship,then1Ͳmonthmission)
x Inchargeofthemonthlyclosing
Inchargeofthemonthlyclosing
xxIntegratedthehotelchargesinthedifferentcostcenterswithintheP&L
IntegratedthehotelchargesinthedifferentcostcenterswithintheP&L
xxWrotecommentsandreportstotheheadquarters
Wrotecommentsandreportstotheheadquarters
xxMonitoredtheexternalizedcatering
Monitoredtheexternalizedcatering
xxManagedtheaccountsreceivableandinvoicing
xÆdissertationonthefranchisor’schoice:fromHolidayͲInntoMercure
Managedtheaccountsreceivableandinvoicing
Ædissertationonthefranchisor’schoice:fromHolidayͲInntoMercure
BestWesternleLavarin(43rooms),Avignon,France
BestWesternleLavarin(43rooms),Avignon,France
ExecutiveAssistant(MultiͲskilledInternship)
xExecutiveAssistant(MultiͲskilledInternship)
Experiencedtheoperationsandadministrationofanindependenthotel
xÆdissertationontheinvestmentdecision:creationofmeetingrooms
Experiencedtheoperationsandadministrationofanindependenthotel
Ædissertationontheinvestmentdecision:creationofmeetingrooms
2010Ͳ2012 Experiencesinoperations
Experiencesinoperations
2010Ͳ2012 Internships,extra
xInternships,extra
CasinoBarrièreEnghienͲLesͲBains,France
x
CasinoBarrièreEnghienͲLesͲBains,France
x HotelWestminster4*,Paris,France
HotelWestminster4*,Paris,France
xxLeCéladon,MichelinͲstarrestaurant,Paris,France
LeCéladon,MichelinͲstarrestaurant,Paris,France
xxHotelGasthof“zurPost”,Nuremberg,Germany
x
HotelGasthof“zurPost”,Nuremberg,Germany
LANGUAGES AND
TECHNOLOGY
Languages
French:mothertongue;English:Fluent;German:Basicknowledge
LANGUAGES AND
TECHNOLOGY
Languages
French:mothertongue;English:Fluent;German:Basicknowledge
Computerskills
MicrosoftOffice,IDPMS,GHMhotel,SAP,Micros
Computerskills
MicrosoftOffice,IDPMS,GHMhotel,SAP,Micros
OTHER
RELEVANT
EXPERIENCE
Sports:Running,ski,golf
Sports:Running,ski,golf
CoͲfounder:Artichef(Startupfood&beveragecompany)inprocess
CoͲfounder:Artichef(Startupfood&beveragecompany)inprocess
Hobbies:Cooking,reading,traveling
Hobbies:Cooking,reading,traveling
Associate:AcaciaFrance(innovationintelemedicine)since2012
Associate:AcaciaFrance(innovationintelemedicine)since2012
71
Naël EL ASSAAD
nael.elassaad@hotmail.fr
Naël EL ASSAAD
nael.elassaad@hotmail.fr
+33(0)663925868
French
French
EDUCATION
2014Ͳ2016
EDUCATION MBAinHospitalityManagement(AACSBͲEQUISaccredited)
2014Ͳ2016
2010Ͳ2013
InternationalBusinessSchoolinHotelandTourismManagement(CMH),Paris,France
EuropeanBachelorinInternationalHospitalityManagement(ACBSPͲECBEaccredited)
2010Ͳ2013
InternationalBusinessSchoolinHotelandTourismManagement(CMH),Paris,France
EuropeanBachelorinInternationalHospitalityManagement(ACBSPͲECBEaccredited)
2005Ͳ2008
InstitutSaintͲJosephReims,France
HighSchoolDiplomawithspecializationinEconomics
2005Ͳ2008
InstitutSaintͲJosephReims,France
WORK EXPERIENCES
HighSchoolDiplomawithspecializationinEconomics
AprilͲInnovOrderCompany,Paris,France
WORK EXPERIENCES
Sept2015BusinessDevelopmenttrainee
AprilͲInnovOrderCompany,Paris,France
x Ensuredthecommunicationofthecompanyandmaintainedrelationshipwithjournalists
Sept2015BusinessDevelopmenttrainee
x Tookpartincreatingabusinessmodelandfoundnewclients
Ensuredthecommunicationofthecompanyandmaintainedrelationshipwithjournalists
xxAssistedtheCEOintheprospectionbusinessangelsandinvestors
x Tookpartincreatingabusinessmodelandfoundnewclients
x AssistedtheCEOintheprospectionbusinessangelsandinvestors
SeptͲ
ParkHyattVendôme*****,Paris,France
Dec.2013
Food&BeverageManagementtrainee,Banqueting
SeptͲ
xParkHyattVendôme*****,Paris,France
AssistedBanquetOperationsManagerinpreparationforupcomingeventsandstaffplanning
Dec.2013
xFood&BeverageManagementtrainee,Banqueting
Ensuredallaccountsreceivablearecollectedontime
AssistedBanquetOperationsManagerinpreparationforupcomingeventsandstaffplanning
xxSetupandserviceofbreakfast,lunchanddinnerasperHyattbrandstandardsandoperational
xprocedures
Ensuredallaccountsreceivablearecollectedontime
x Setupandserviceofbreakfast,lunchanddinnerasperHyattbrandstandardsandoperational
JanuaryͲ
HôtelLutetia,ConcordeHotels*****,Paris,France
procedures
July2013
StewardingAssistantManagertrainee
JanuaryͲ
xHôtelLutetia,ConcordeHotels*****,Paris,France
Managedateamof12lineemployees
July2013
xStewardingAssistantManagertrainee
Monitoredstocktakeandoutlet’sbudget
x Managedateamof12lineemployees
x Monitoredstocktakeandoutlet’sbudget
JuneͲ
TheStaffordLondonByKempinski*****,London,England
Sept.2012
RoomServiceAssistantManager
trainee
JuneͲ
TheStaffordLondonByKempinski*****,London,England
x Managedateamof2lineemployees
Sept.2012
trainee
xRoomServiceAssistantManager
Setupandservedbreakfast,lunchanddinnerasperKempinskioperatingprocedures
x
Managedateamof2lineemployees
x Setupandservedbreakfast,lunchanddinnerasperKempinskioperatingprocedures
Nov2011Ͳ
WestminsterWarwickInternationalHotel****,Paris,France
April2012
SalesAssistantManagertrainee
Nov2011Ͳ
xWestminsterWarwickInternationalHotel****,Paris,France
TrackedandreportedsystemasperWarwickoperatingprocedures&brandstandards
April2012
xSalesAssistantManagertrainee
Handledcustomerrelationsmanagement
TrackedandreportedsystemasperWarwickoperatingprocedures&brandstandards
xxMaintainedrelationshipswithotherdepartmentalservices
x Handledcustomerrelationsmanagement
x Maintainedrelationshipswithotherdepartmentalservices
MayͲ
HôteldeParisSBM*****,Monaco
August2011
StockRoomManagertrainee
MayͲ
xHôteldeParisSBM*****,Monaco
Invoicedentries
August2011 xStockRoomManagertrainee
Ensuredproducts’reception
Invoicedentries
xxManagedstocks
x Ensuredproducts’reception
x Managedstocks
LANGUAGES AND
TECHNOLOGY
Languages
French:nativespeakerEnglish:fluent Spanish:intermediate
LANGUAGES AND
TECHNOLOGY
ComputerSkills
OperaPMS,Micros,MicrosoftOffice,Prezi
Languages
French:nativespeakerEnglish:fluent Spanish:intermediate
OTHER
ACTIVITIES
ComputerSkills
OperaPMS,Micros,MicrosoftOffice,Prezi
AtelierdesChefs,cuisinecoursesinParis
OTHER ACTIVITIES
Competitions:Urbanfootandtennis
AtelierdesChefs,cuisinecoursesinParis
Competitions:Urbanfootandtennis
73
Virgile FAURY
virgile.faury@essec.edu
Virgile
FAURY
virgile.faury@essec.edu
+33(0)681955664
French
French
EDUCATION
2014–2016
2010–2013
2010–2013
2010
2010
InstitutPaulBOCUSE,Lyon,France
BachelorDegreeinInternationalHotelandF&BManagement
InstitutPaulBOCUSE,Lyon,France
BachelorDegreeinInternationalHotelandF&BManagement
InstitutiondesCHARTREUX,Lyon,France
HighSchoolDiplomainEconomics(withHonors)
InstitutiondesCHARTREUX,Lyon,France
HighSchoolDiplomainEconomics(withHonors)
WORK
EXPERIENCE
WORK EXPERIENCE
AprilͲ
LEONARDOHOTELSͲBERLINHEADQUARTERS GERMANY
Sept2015
(3Ͳ4starhotels–58hotelsinEurope)
AprilͲ
LEONARDOHOTELSͲBERLINHEADQUARTERS GERMANY
Revenue&Distributioninternship
Sept2015
(3Ͳ4starhotels–58hotelsinEurope)
•analyzedannualbudgetͲmonthlyforecast
Revenue&Distributioninternship
•implementedyieldingͲcontrolledcostͲadvisedclusterrevenuemanagers
•analyzedannualbudgetͲmonthlyforecast
•connectednewpropertieswithgds&channelmanagers
•implementedyieldingͲcontrolledcostͲadvisedclusterrevenuemanagers
•connectednewpropertieswithgds&channelmanagers
June–
Dec2013
June–
Dec2013
May–
Sept2012
May–
Sept2012
HOTELLEGERMAIN,CALGARYCANADA
(5starBoutiqueHotelof143rooms)
HOTELLEGERMAIN,CALGARYCANADA
CrossͲtrainedinternship
(5starBoutiqueHotelof143rooms)
xCrossͲtrainedinternship
workedwiththegeneralmanager/roomdivisionmanager/businessdevelopmentmanager/sales
manager/revenuemanager
x workedwiththegeneralmanager/roomdivisionmanager/businessdevelopmentmanager/sales
x workedassales&cateringmanager/reservation/housekeepingsupervisor/concierge/frontdesk
manager/revenuemanager
xagent/housekeeping/valetͲbellman
workedassales&cateringmanager/reservation/housekeepingsupervisor/concierge/frontdesk
agent/housekeeping/valetͲbellman
PAULBOCUSESCHOOLRESTAURANT,SHANGHAI CHINA
(Schoolrestaurantopenedforthe2010WorldExposition)
PAULBOCUSESCHOOLRESTAURANT,SHANGHAI CHINA
Marketing and cost control / restaurant manager, chef sommelier and trainer
(Schoolrestaurantopenedforthe2010WorldExposition)
xMarketing
Workedasthemarketingmanager&costcontrolmanageroftherestaurantfortwoperiodsofone
and cost control / restaurant manager, chef sommelier and trainer
andahalfmonth.
x Workedasthemarketingmanager&costcontrolmanageroftherestaurantfortwoperiodsofone
x Trainedtwogroupsof10Chinesestudentseachassommelierandheadwaiter.
andahalfmonth.
Mai–
August2011
Mai–
x Trainedtwogroupsof10Chinesestudentseachassommelierandheadwaiter.
IHGCARLTON,CANNESFRANCE
(5starHotelof343rooms)
IHGCARLTON,CANNESFRANCE
BeachRestaurant&RoomService
(5starHotelof343rooms)
xBeachRestaurant&RoomService
workedaswaiterattheBeachRestaurant&RoomService
August2011
x workedaswaiterattheBeachRestaurant&RoomService
Languages
Spanish:advanced,
LANGUAGES French:mothertongue,English:fluent,
AND TECHNOLOGY
Languages
Italian:goodnotions,Portuguese,Chinese,German:notions
French:mothertongue,English:fluent, Spanish:advanced,
Technology
Word,Powerpoint,Excel,OPTIMA,OPERA,POS
Italian:goodnotions,Portuguese,Chinese,German:notions
Technology Word,Powerpoint,Excel,OPTIMA,OPERA,POS
OTHER RELEVANT
EXPERIENCE
OTHER
RELEVANT EXPERIENCE
9 WorkingatElyxirWineTastingAssociationatEssecBusinessSchool
99 WorkedasaSommelier&waiteratCͲGastroUpscaleCateringCompany2013
WorkingatElyxirWineTastingAssociationatEssecBusinessSchool
99 Created&managedaWineBarattheSIRHA2013inLyon(InternationalExhibitionofF&BandHospitality)
WorkedasaSommelier&waiteratCͲGastroUpscaleCateringCompany2013
99 ExtraaswaiteratRestaurantTêtedoie1MichelinStarin2012inLyon
Created&managedaWineBarattheSIRHA2013inLyon(InternationalExhibitionofF&BandHospitality)
99 CreationofaninnovativerestauranttableatthePaulBocuseInstitute2011(CreativityAward)
ExtraaswaiteratRestaurantTêtedoie1MichelinStarin2012inLyon
99 COMPETITION:SoccerͲTennisͲSki
CreationofaninnovativerestauranttableatthePaulBocuseInstitute2011(CreativityAward)
9
COMPETITION:SoccerͲTennisͲSki
75
Svetlana FEODOROFF
B00452414@essec.edu
Svetlana
FEODOROFF
B00452414@essec.edu
Dateofbirth:14October1991
+33(0)643385443
French
French
EDUCATION
2014–2016
2010–2013
VatelInternationalHotelSchool,Paris,France
BachelorinHospitalityManagement
2010–2013
VatelInternationalHotelSchool,Paris,France
GraduatedwithHonors
GraduatedwithHonors
WORK EXPERIENCE
WORK EXPERIENCE
April–
SIXSENSESZILPASYON,Félicité,Seychelles
PreOpeningCoordinatorIntern
SIXSENSESZILPASYON,Félicité,Seychelles
x Monitoredprojectdevelopment
PreOpeningCoordinatorIntern
x AssistedtheDirectorofHumanResources
x Monitoredprojectdevelopment
x ProducedmonthlyconstructionreportforHomeOffice
x AssistedtheDirectorofHumanResources
x AssistedGMandDirectorofFinanceforOS&EandFF&Edecisions
x ProducedmonthlyconstructionreportforHomeOffice
x AssistedGMandDirectorofFinanceforOS&EandFF&Edecisions
June–
LOUISEDEBRETAGNE,LeConquet,France
August2014
TraditionalBretonrestaurantserving250PAX/dayinSummer
June–
LOUISEDEBRETAGNE,LeConquet,France
August2014 RestaurantSupervisor
TraditionalBretonrestaurantserving250PAX/dayinSummer
x Supervisedandcoordinatedwaiters
RestaurantSupervisor
x OrganizedMiseenPlacethroughdistributionoftasks,ensuredandmonitoredthecompletionof
x Supervisedandcoordinatedwaiters
tasks
x OrganizedMiseenPlacethroughdistributionoftasks,ensuredandmonitoredthecompletionof
x Implementedanewcocktailmenu
tasks
x Implementedanewcocktailmenu
July2013–
STREGISBORABORA,FrenchPolynesia
January2014
July2013– ButlerIntern
STREGISBORABORA,FrenchPolynesia
January2014 x Providedadiscreet,personalizedandanticipatoryattentiontotheguests
ButlerIntern
x Providedadiscreet,personalizedandanticipatoryattentiontotheguests
x Organizedactivitiesandrestaurantbooking
x SupervisedandcoordinatedHousekeepingandRoomService
x Organizedactivitiesandrestaurantbooking
x KeySignatureServices:Unpacking/Packing,BeverageService,ButlerServiceDesk,Garment
x SupervisedandcoordinatedHousekeepingandRoomService
Pressing,eButler
x KeySignatureServices:Unpacking/Packing,BeverageService,ButlerServiceDesk,Garment
Pressing,eButler
Nov2011Ͳ
TheEsplanadeHotel,Auckland,NewZealand
April2012
Sales&MarketingIntern
Nov2011Ͳ
TheEsplanadeHotel,Auckland,NewZealand
April2012
x Managedguestsenquiries
Sales&MarketingIntern
x Developedaguestdatabase
x Managedguestsenquiries
x IntroducedanewPMS
x Developedaguestdatabase
x PromotedfunctionsvenuestoNewZealandandoverseascompanies
x IntroducedanewPMS
x RegistratedwithseveralOTAs
x PromotedfunctionsvenuestoNewZealandandoverseascompanies
x RegistratedwithseveralOTAs
Sept2015
April–
Sept2015
Languages
LANGUAGES French:nativeEnglish:fluentRussian:progressiveSpanish:beginner
AND TECHNOLOGY
Computerskills
MacOSandWindows:ExcelPowerPointandKeynotePMS:Opera,Epitome,Micros
Languages
French:nativeEnglish:fluentRussian:progressiveSpanish:beginner
Computerskills
MacOSandWindows:ExcelPowerPointandKeynotePMS:Opera,Epitome,Micros
OTHER
RELEVANT EXPERIENCE
OTHER
RELEVANT EXPERIENCE
RoyalMonceau:ExtrasinRoomServicesince2011
ShangriLa:ExtrasinBanquetingfor3months
RoyalMonceau:ExtrasinRoomServicesince2011
TrianonPalaceVersailles:Internship(4months)andseasonalworkasheadwaitress(3months)
ShangriLa:ExtrasinBanquetingfor3months
TrianonPalaceVersailles:Internship(4months)andseasonalworkasheadwaitress(3months)
77
Guillaume FERON
guillaume.feron@essec.edu
Guillaume
FERON
guillaume.feron@essec.edu
Date ofbirth:30December1991
+33(0)650554735
French
French
EDUCATION
2014–2016
MBAinInternationalHospitalityManagement
2014–2016
MBAinInternationalHospitalityManagement
2010–2013
VatelInternationalBusinessSchool,
Brussels,Belgium
2010–2013
VatelInternationalBusinessSchool, Brussels,Belgium
2009–2012
LycéeJeanned’ArcSaintAspais,Fontainebleau,France
HighSchoolDiplomawithSpecializationinScience
2009–2012
LycéeJeanned’ArcSaintAspais,Fontainebleau,France
HighSchoolDiplomawithSpecializationinScience
WORK
EXPERIENCE
Mar–
AccorHeadquarter,Evry,France
WORK EXPERIENCE
Sept2015
CoordinatorQuality,GuestExperienceandsustainabledevelopment
Mar–
AccorHeadquarter,Evry,France
x Dealtwithqualityreportsaccordinglytotheyearlygoalsandchallenges.
Sept2015
CoordinatorQuality,GuestExperienceandsustainabledevelopment
x Ensuredahotelsupportregardingthedifferenttools.
x Dealtwithqualityreportsaccordinglytotheyearlygoalsandchallenges.
x Workedontheimplementationofnewprocessesandtoolsinthehotels.(Atransitionwas
x Ensuredahotelsupportregardingthedifferenttools.
occurringwiththemainguestfeedbackplatform,wherealotofhotelsupportwasneeded)
x Workedontheimplementationofnewprocessesandtoolsinthehotels.(Atransitionwas
x Managedthepotentialimplementationofanewlabelandprogram.(LabelQualitéTourismeand
occurringwiththemainguestfeedbackplatform,wherealotofhotelsupportwasneeded)
ProgrammepourunhébergementdurableàParis)
x Managedthepotentialimplementationofanewlabelandprogram.(LabelQualitéTourismeand
x Supportedthehotelstowardauditresultsandpotentialrequests.
ProgrammepourunhébergementdurableàParis)
x Supportedthehotelstowardauditresultsandpotentialrequests.
INSEADResidence,Fontainebleau,France Jan–
July2014
Receptionist,Frontoffice
INSEADResidence,Fontainebleau,France Jan–
x Welcomedguestsandconciergetasks.
July2014
Receptionist,Frontoffice
x CheckedͲinandcheckedͲout.
x Welcomedguestsandconciergetasks.
x OpeningandclosingmadedailyontheHotixsoftware.
x CheckedͲinandcheckedͲout.
x AssistedtheF&Bteamforbreakfastandspecialevents.
x OpeningandclosingmadedailyontheHotixsoftware.
x AssistedtheF&Bteamforbreakfastandspecialevents.
Dec2011–
CelticManorResort,Newport,UnitedKingdoms
April2012
ConferenceandBanquetingassociate,Banquetingdepartment
Dec2011–
CelticManorResort,Newport,UnitedKingdoms
x BanquetingroomsInstallationandpreparation.
April2012
ConferenceandBanquetingassociate,Banquetingdepartment
x Welcomedguests.
x BanquetingroomsInstallationandpreparation.
x 5Starhotelservice.
x Welcomedguests.
x 5Starhotelservice.
Dec2009Ͳ
RenaissanceHotel,Brussels,Belgium
April2010
RotatingF&BTrainee
Dec2009Ͳ
RenaissanceHotel,Brussels,Belgium
xRotatingF&BTrainee
Workedmainlyatthehotelrestaurant.
April2010
x Involvedinmanydifferentdepartments:Roomservice/Restaurantbreakfast,lunchanddinner/
x Workedmainlyatthehotelrestaurant.
Barserviceatlunchanddinner/Banquetingdepartment.
x Involvedinmanydifferentdepartments:Roomservice/Restaurantbreakfast,lunchanddinner/
Barserviceatlunchanddinner/Banquetingdepartment.
Language
French:mothertongue,English : fluent,Spanish :basic
Computerskills Verygoodoverallunderstandingoftechnologiesandsoftware.
Language
French:mothertongue,English : fluent,Spanish :basic
Computerskills Verygoodoverallunderstandingoftechnologiesandsoftware.
Tennis(Manyyearsofpractice),fitness,bike.
Sportchallenges:Trekkingaroundthe«MontBlanc»,ParisBrestbybiking(550km)
Tennis(Manyyearsofpractice),fitness,bike.
Sportchallenges:Trekkingaroundthe«MontBlanc»,ParisBrestbybiking(550km)
79
Clément GHIDINI
Clement.ghidini@essec.edu
Clément
GHIDINI Clement.ghidini@essec.edu
+33(0)6 32 35 85 96 French
French
EDUCATION
2014–2016
2012–2013
2012–2013
2009–2012
2009–2012
EcoleSupérieureInternationaledeSavignac,France
– University ofWestLondon,England
BachelorofArtsTopͲUp(Hons)inHospitalityManagement&Administration
EcoleSupérieureInternationaledeSavignac,France – University ofWestLondon,England
BachelorofArtsTopͲUp(Hons)inHospitalityManagement&Administration
EcoleHôtelièredeParisJeanDrouant,France
UndergraduateDiplomainHospitalityManagement,Accounting&MarketingOption
EcoleHôtelièredeParisJeanDrouant,France
WORK
EXPERIENCE
UndergraduateDiplomainHospitalityManagement,Accounting&MarketingOption
Oct2014–
AccorHotelsHeadquarters,Paris,France WORK EXPERIENCE
Oct2016
AssistantProjectManager,CustomerJourney–MarketingDivision(Apprentice)
Oct2014–
AccorHotelsHeadquarters,Paris,France Oct2016
xAssistantProjectManager,CustomerJourney–MarketingDivision(Apprentice)
ElaboratedtheexpressionsofneedslinkedtotheCustomerJourneyandDigitalPlan.
xxMonitoredandframedthedevelopmentofprojectstoensuretheirrealizations.
ElaboratedtheexpressionsofneedslinkedtotheCustomerJourneyandDigitalPlan.
xxHandledcompetitiveandtechnologicalwatcheslinkedtothehospitality,digitalandcustomer
Monitoredandframedthedevelopmentofprojectstoensuretheirrealizations.
xjourney–Realizedbenchmarkstosupporttheelaborationofexpressionofneeds.
Handledcompetitiveandtechnologicalwatcheslinkedtothehospitality,digitalandcustomer
x Conductedtheinternalcommunication(newsletters)abouttheevolutionofspecificprojects.
journey–Realizedbenchmarkstosupporttheelaborationofexpressionofneeds.
xxEnsuredconsistencybetweenthedifferentprojectsoftheCustomerJourneyandsuggested
Conductedtheinternalcommunication(newsletters)abouttheevolutionofspecificprojects.
xinnovativeevolutionsofprojects.
EnsuredconsistencybetweenthedifferentprojectsoftheCustomerJourneyandsuggested
Sept2013–
June2014
Sept2013–
June2014
Aug2009–
Sept2013
Aug2009–
Sept2013
April2011–
Aug2011
April2011–
Aug2011
May2010–
Sept2010
May2010–
Sept2010
innovativeevolutionsofprojects.
JurysInn(3*Ͳ
170rooms),Exeter,UK (Britishhotelgroup,35hotels)
JurysInn(3*Ͳ 170rooms),Exeter,UK GuestServiceStaff,F&B
(Britishhotelgroup,35hotels)
xGuestServiceStaff,F&B
Openedandclosedrestaurant(150seats)andbar–EnsuredCashandtillprocedures–Managedlate
xandclosingshiftinactiveperiod–Oversawstockcontrol.
Openedandclosedrestaurant(150seats)andbar–EnsuredCashandtillprocedures–Managedlate
x Provedteamspirittoguaranteethefunctioningofallshifts–Workedinamulticulturaland
andclosingshiftinactiveperiod–Oversawstockcontrol.
xdiversifiedworkplace–Briefedandmanagedateam.
Provedteamspirittoguaranteethefunctioningofallshifts–Workedinamulticulturaland
diversifiedworkplace–Briefedandmanagedateam.
BNPParibasHeadquarters,Paris,France
Assistant,6missionswithfixedͲtermcontractsbetweenacademicperiods–8monthscumulated
BNPParibasHeadquarters,Paris,France
xAssistant,6missionswithfixedͲtermcontractsbetweenacademicperiods–8monthscumulated
Covered different sectors: Foundation, Corporate & Investment Banking, Private Banking, Fortune
management,HumanResources,WealthManagementCommunication.
x Covered different sectors: Foundation, Corporate & Investment Banking, Private Banking, Fortune
x Realized
support materials for managers, payroll sheets and staffing tables, participated in the
management,HumanResources,WealthManagementCommunication.
creationofaninternalsocialnetworkandaHRInnovationProject.
x Realized support materials for managers, payroll sheets and staffing tables, participated in the
creationofaninternalsocialnetworkandaHRInnovationProject.
LesCoulissesduChef,Paris,France
(CookingWorkshop)
LesCoulissesduChef,Paris,France
Marketing–Communication
Trainee,Sales–
(CookingWorkshop)
xTrainee,Sales–
Createdacustomerdatabaseandrenewedcontactwithpreviousclients.
Marketing–Communication
xxResearchedanddefinedanewcustomernichetotarget.
Createdacustomerdatabaseandrenewedcontactwithpreviousclients.
xxRealizedbrochures,newslettersandsupportsmaterials–Improvedthewebsite.
Researchedanddefinedanewcustomernichetotarget.
x Realizedbrochures,newslettersandsupportsmaterials–Improvedthewebsite.
GrandHôteldesFlamantsRoses(4*Ͳ
63rooms),CanetͲenͲRoussillon,France
(RoussillhotelPrestigeGroup,12hotels)
GrandHôteldesFlamantsRoses(4*Ͳ 63rooms),CanetͲenͲRoussillon,France
Trainee,F&B–Housekeeping–Reception
(RoussillhotelPrestigeGroup,12hotels)
xTrainee,F&B–Housekeeping–Reception
Achievedpersonalresponsibilitiesandteamwork–Deliveredeffectivecustomerservice&customer
xsupportperformance.
Achievedpersonalresponsibilitiesandteamwork–Deliveredeffectivecustomerservice&customer
supportperformance.
Language
German:Basic
LANGUAGESFrench:MotherTongue–English:Fluent–
AND TECHNOLOGY
Technologies
Word,Excel(VBAProgramming),Powerpoint,Publisher,Photoshop,InDesign,HTMLLanguage
Language
French:MotherTongue–English:Fluent– German:Basic
Technologies
Word,Excel(VBAProgramming),Powerpoint,Publisher,Photoshop,InDesign,HTMLLanguage
OTHER
RELEVANT
EXPERIENCE
Hobbies:Sports(Rugby,Golf,Football,Running)–
History(readings,movies)
Hobbies:Sports(Rugby,Golf,Football,Running)–
History(readings,movies)
81
Lucie GUEUGNIER
LucieLucie.gueugnier@essec.edu
GUEUGNIER
Lucie.gueugnier@essec.edu
+33(0)615245685
French
French
EDUCATION
2014Ͳ2016 ESSECBusinessSchool,Paris,France
in Hospitality Management (AACSB-EQUIS accredited)
2010Ͳ2013 MBA
ESCPEuropePreͲMasterandMasterinManagement(MIM)
6months–2013UniversityExchangeProgramonTongjicampus(Shanghai,China)
2010Ͳ2013
ESCPEuropePreͲMasterandMasterinManagement(MIM)
6months–2012MajorinFinanceonthecampusofParis
6months–2013UniversityExchangeProgramonTongjicampus(Shanghai,China)
1year–2011Ͳ2012Doubledegree“MasterEuropeoenAdministraciónyDireccióndeEmpresas”from
6months–2012MajorinFinanceonthecampusofParis
UniversidadCarlosIII
1year–2011Ͳ2012Doubledegree“MasterEuropeoenAdministraciónyDireccióndeEmpresas”from
PostSecondaryProgrampreparingforhighlycompetitiveadmissionexamstograduatelevelbusiness
2007Ͳ2009 UniversidadCarlosIII
school(“PrepSchool”)LycéeSaintͲJean(Douai).SpecializationinMathematics.
2007Ͳ2009
PostSecondaryProgrampreparingforhighlycompetitiveadmissionexamstograduatelevelbusiness
school(“PrepSchool”)LycéeSaintͲJean(Douai).SpecializationinMathematics.
WORK EXPERIENCE
March–
HOTELINTERCONTINENTALAvenueMarceau*****,PARIS,FRANCE
WORK EXPERIENCE
Sept.2015
CrossTraining
March–
HOTELINTERCONTINENTALAvenueMarceau*****,PARIS,FRANCE
x Assisted the Sales and Banqueting Manager (2 months), the head of housekeeper (1 month), the
Sept.2015
CrossTraining
CateringAdministrationexecutive(1month):restaurant,barandroomservice,theHeadConcierge
x Assisted
the Sales and Banqueting Manager (2 months), the head of housekeeper (1 month), the
attheConciergeriedesk(1month)
CateringAdministrationexecutive(1month):restaurant,barandroomservice,theHeadConcierge
x PreparedandhosteddailyYieldManagementmeeting(2months)
attheConciergeriedesk(1month)
x WorkedfortheFront&BackOfficedepartment(1month):reception,reservationandsales
x PreparedandhosteddailyYieldManagementmeeting(2months)
x WorkedfortheFront&BackOfficedepartment(1month):reception,reservationandsales
March–
HOTELBAVEREZ*****,PARIS,FRANCE(LeRaphael,LeRéginaandLaVillaHôtelMajestic)
2014Ͳ2016
EDUCATION
Aug.2014
SalesandMarketing
March–
HOTELBAVEREZ*****,PARIS,FRANCE
(LeRaphael,LeRéginaandLaVillaHôtelMajestic)
x Coordinatedthesalesteam(sameteamforthethreehotels)
Aug.2014
SalesandMarketing
x Setupthecommonmarketingplan
x Coordinatedthesalesteam(sameteamforthethreehotels)
x Analysedthecompetitiveset
x Setupthecommonmarketingplan
x Performedcoldcalls(phoning)andshowedaroundtopotentialclients
x Analysedthecompetitiveset
x Handledadministrationtasks(contracts)
x Performedcoldcalls(phoning)andshowedaroundtopotentialclients
x ManagedRFP
x Handledadministrationtasks(contracts)
x ManagedRFP
LEMEURICE*****(Palace),PARIS,FRANCE
Sept.2013Ͳ x Produceddatabaseandreports
Feb.2014 FoodandBeverageͲCostController
LEMEURICE*****(Palace),PARIS,FRANCE
Sept.2013Ͳ
x Managedthestocks(deliveries,ordersetc.)
FoodandBeverageͲCostController
Feb.2014
x Handledadministrativetasks(planning,costcalculation)
x Managedthestocks(deliveries,ordersetc.)
x Analysedperformanceandresolvedoutlinedissues
x Handledadministrativetasks(planning,costcalculation)
x Dealtwithinventories(food,beverageandSpa)
x Analysedperformanceandresolvedoutlinedissues
123VENTURE,PARIS,FRANCE(PrivateEquity)– 6months
2011Ͳ2012 x Dealtwithinventories(food,beverageandSpa)
JuniorAnalyst
123VENTURE,PARIS,FRANCE(PrivateEquity)–
6months
2011Ͳ2012
DELOITTE,PARIS,FRANCE–6months
JuniorAnalyst
JuniorAuditor
DELOITTE,PARIS,FRANCE–6months
DELOITTE,MADRID,SPAIN–3months
JuniorAuditor
AssistantintheFinancialRegulationDepartment
DELOITTE,MADRID,SPAIN–3months
LANGUAGES
AND TECHNOLOGY
AssistantintheFinancialRegulationDepartment
Languages
French: native language, English: fluent Spanish: fluent
LANGUAGES
TECHNOLOGY
Technology AND
Proficient
in Microsoft software (PowerPoint, Word and Excel), Opera (SFA, PMS, Sales & Catering), Holidex
Languages
French:
native language,tools
English: fluent Spanish: fluent
and InterContinental
Technology
Proficient in Microsoft software (PowerPoint, Word and Excel), Opera (SFA, PMS, Sales & Catering), Holidex
OTHER RELEVANT
INFORMATION
and InterContinental
tools
Summer2008:VolunteerinabakeryinIndia(Chennai),withsocialdimension.
Travels–Sport(HorseͲriding,ScubaͲDiving(PADIlicensed),Ski)–Cooking–Music(Piano)
Summer2008:VolunteerinabakeryinIndia(Chennai),withsocialdimension.
Travels–Sport(HorseͲriding,ScubaͲDiving(PADIlicensed),Ski)–Cooking–Music(Piano)
83
Yi
YiHE
HE
B00482976@essec.edu
B00482976@essec.edu
+33(0)628533158
Dateofbirth:15March1989
Dateofbirth:15March1989
Chinese
Chinese
EDUCATION
EDUCATION
2014Ͳ2016
2014Ͳ2016
2011Ͳ2012
NorwichBusinessSchoolLondon,UniversityofEastAnglia,London,UK
2011Ͳ2012
NorwichBusinessSchoolLondon,UniversityofEastAnglia,London,UK
MSc.Management
MSc.Management
WORK EXPERIENCE
WORK EXPERIENCE
Apr.ͲSep.2015
SarovarHotelsGroup,India
SarovarHotelsGroup,India
Apr.ͲSep.2015CorporateRevenueManagementTeamMember
xCorporateRevenueManagementTeamMember
MarketanalysisformanymajorhospitalitymarketsinIndia,suchasBangalore,MumbaiandJaipur
x
MarketanalysisformanymajorhospitalitymarketsinIndia,suchasBangalore,MumbaiandJaipur
x
Dailypricingforcertainhotels
x
Dailypricingforcertainhotels
x
Improvedgroupofficialwebsiteandrevenuereportmodel,suggestedcomprehensiveoperationsystem
x whichwasadoptedafterwards.
Improvedgroupofficialwebsiteandrevenuereportmodel,suggestedcomprehensiveoperationsystem
whichwasadoptedafterwards.
Aug.2013–
No.19Sorbet,Hangzhou,China
Aug.2013–
No.19Sorbet,Hangzhou,China
Dec.2015
InͲroom,TakeͲawayandDeliverySorbetbusinesslocatedataplacesurroundedbyseveralcolleges
Dec.2015
InͲroom,TakeͲawayandDeliverySorbetbusinesslocatedataplacesurroundedbyseveralcolleges
CoͲFounder
xCoͲFounder
ResearchedtastetrendsinShanghaitohelpidentifyandcreatenewproductofferingsresultingonanew
x productoffereverymonth.
ResearchedtastetrendsinShanghaitohelpidentifyandcreatenewproductofferingsresultingonanew
productoffereverymonth.
x
Designedvariousmarketingandbrandingcontents,includingstoredesign.
x
Designedvariousmarketingandbrandingcontents,includingstoredesign.
x
Createdanalternativeleaseplanandnegotiatedwithlandlordtoreducerentby20%.
x
Createdanalternativeleaseplanandnegotiatedwithlandlordtoreducerentby20%.
Apr.2013–Apr. 88XintiandiBoutiqueHotel,Shanghai,China
Apr.2013–Apr.
88XintiandiBoutiqueHotel,Shanghai,China
2014
OnehoteloftheLanhamHospitalityGroup,subsidiaryofGreatEagleHoldingsLimited,HongKong’sleading
2014
OnehoteloftheLanhamHospitalityGroup,subsidiaryofGreatEagleHoldingsLimited,HongKong’sleading
propertyandHotelCompany.
propertyandHotelCompany.
GuestRelationOfficer
xGuestRelationOfficer
Networkedwithvariousimportantclients,activelyseekingfeedbacktoimproveservice.
Networkedwithvariousimportantclients,activelyseekingfeedbacktoimproveservice.
x x Interactedwithhighvolumeofclients.
x
Interactedwithhighvolumeofclients.
Jan.–Mar
SheratonShanghaiHongqiaoHotel,Shanghai,China–600Rooms
Jan.–Mar
SheratonShanghaiHongqiaoHotel,Shanghai,China–600Rooms
2013
FrontofficeAgent
2013
xFrontofficeAgent
Responsibleformorethan100checkͲinsandcheckͲoutcasesperday
x
Responsibleformorethan100checkͲinsandcheckͲoutcasesperday
x
AlsoactedasConciergeonnightͲshifts
x
AlsoactedasConciergeonnightͲshifts
Summer,2012 CaissaTouristicChina,London,UK
Summer,2012 GermanͲChinesetravelbusinessselling2012LondonOlympicticketstoChinesecustomers
CaissaTouristicChina,London,UK
GermanͲChinesetravelbusinessselling2012LondonOlympicticketstoChinesecustomers
CommunicationGroupLeader(InterninLondonBranch)
CommunicationGroupLeader(InterninLondonBranch)
x
Leadagroupresponsibleforcommunicationwithhotels.Ensuredthatclient(mainlyChinesegovernment
x officialsandtopentrepreneurs)requirementsweremet.
Leadagroupresponsibleforcommunicationwithhotels.Ensuredthatclient(mainlyChinesegovernment
officialsandtopentrepreneurs)requirementsweremet.
x
Inchargeofticketssales
x
Inchargeofticketssales
Winter,2011 HSBC,Xiamen,China
HSBC,Xiamen,China
Winter,2011 PersonalFinanceService(Intern)
PersonalFinanceService(Intern)
x
Createdmarketcompetitiveanalysisreportandpresentedfindingstomanagement,aspartofamultiͲ
x culturalinternteam.
Createdmarketcompetitiveanalysisreportandpresentedfindingstomanagement,aspartofamultiͲ
culturalinternteam.
Summer,2010 PeopleInsuranceCompanyofChina,Jiuquan,China
PeopleInsuranceCompanyofChina,Jiuquan,China
Summer,2010 JiuquanCityBranchGeneralManagerAssistant(Intern)
JiuquanCityBranchGeneralManagerAssistant(Intern)
x
Supportedthebranch’sGeneralManagerindailybusiness.
Supportedthebranch’sGeneralManagerindailybusiness.
x x Assistedinmanagementmeetings,assuringallteammembersarefullybriefedandactionpointsare
x recorded.
Assistedinmanagementmeetings,assuringallteammembersarefullybriefedandactionpointsare
recorded.
x
Arrangedbanquetsformeetingwithlocalofficials
x
Arrangedbanquetsformeetingwithlocalofficials
Winter,2010
Jiuquancitymunicipalfinancebureau,Jiuquan,China
Winter,2010
Jiuquancitymunicipalfinancebureau,Jiuquan,China
FinanceOfficeIntern
FinanceOfficeIntern
x
Proofreadandcorrecttheannualmunicipalfiscalreports
x
Proofreadandcorrecttheannualmunicipalfiscalreports
LANGUAGES AND
TECHNOLOGY
Languages
Chinese:mothertongue,English:fluent,French:intermediate
Languages
Chinese:mothertongue,English:fluent,French:intermediate
Technology
AdvancedExcelproficientuseofMicrosoftOffice
Technology
AdvancedExcelproficientuseofMicrosoftOffice
FinalistinDragon’sApprenticeCompetition
FinalistinDragon’sApprenticeCompetition
EntrepreneurshipcompetitionheldbyNorwichBusinessSchoolinLondon
EntrepreneurshipcompetitionheldbyNorwichBusinessSchoolinLondon
MemberofchampionshipͲwinningbasketballteam
MemberofchampionshipͲwinningbasketballteam
85
Ralph JEANBART
Ralph
JEANBART
ralphjeanbart@gmail.com
ralphjeanbart@gmail.com
ralph.jeanbart@essec.edu
ralph.jeanbart@essec.edu
+33(0)770066691
Canadian
Canadian
EDUCATION
EDUCATION
2014–2016
2014–2016
RealEstateandSustainableDevelopmentChair
RealEstateandSustainableDevelopmentChair
2009–2012
McGillUniversity,Montreal,Canada
2009–2012
McGillUniversity,Montreal,Canada
BachelorDegreeofCommerce
BachelorDegreeofCommerce
2005–2008
LycéeHenriIV,Paris,France
2005–2008
LycéeHenriIV,Paris,France
FrenchBaccalaureatewithHonours
FrenchBaccalaureatewithHonours
Until2005
FrenchInternationalSchoolofJeddah,SaudiArabia
Until2005
FrenchInternationalSchoolofJeddah,SaudiArabia
WORK EXPERIENCE
WORK EXPERIENCE
2015–2016
AccorHotels,Paris,France
2015–2016
AccorHotels,Paris,France
AssetManagementAnalyst–HotelInvest
AssetManagementAnalyst–HotelInvest
x ParticipatedintheassetͲmanagementofaportfolioofleasedhotels:leaserestructuring,
x ParticipatedintheassetͲmanagementofaportfolioofleasedhotels:leaserestructuring,
renegotiationandrenewalaswellasassetdisposal
xrenegotiationandrenewalaswellasassetdisposal
DesignedandimplementedanassetͲvaluationmodelandassessedthefeasibilityofrealestate
x DesignedandimplementedanassetͲvaluationmodelandassessedthefeasibilityofrealestate
projectsincludingassetͲconsolidations,renovations,acquisitionsandnewdevelopments
xprojectsincludingassetͲconsolidations,renovations,acquisitionsandnewdevelopments
PreparedpresentationsfortheInvestmentCommittee
x PreparedpresentationsfortheInvestmentCommittee
2014
JLLHotels&HospitalityGroupMiddleEast&Africa,Dubai,UnitedArabEmirates
2014
JLLHotels&HospitalityGroupMiddleEast&Africa,Dubai,UnitedArabEmirates
AssistantAnalyst–sixͲmonthinternship
AssistantAnalyst–sixͲmonthinternship
x ParticipatedinhospitalityclientadvisoryassignmentsintheMiddleEast&Africaregion,providing
x ParticipatedinhospitalityclientadvisoryassignmentsintheMiddleEast&Africaregion,providing
feasibilitystudies,assetvaluation,operatorselectionandmanagementcontractnegotiation,from
feasibilitystudies,assetvaluation,operatorselectionandmanagementcontractnegotiation,from
proposalstagestofinalreportsubmission
proposalstagestofinalreportsubmission
x Conductedresearchassignmentsrelatingtoexistingandfuturehospitalitysupplyforseveral
x Conductedresearchassignmentsrelatingtoexistingandfuturehospitalitysupplyforseveral
locationsintheMEAregion,geographicallyfocusedpropertymarketanalysis,buildͲupofinvestor
locationsintheMEAregion,geographicallyfocusedpropertymarketanalysis,buildͲupofinvestor
databaseforbusinessdevelopmentpurposes
databaseforbusinessdevelopmentpurposes
2012–2013
InterContinentalHotelsDubaiFestivalCity,Dubai,UnitedArabEmirates
2012–2013
InterContinentalHotelsDubaiFestivalCity,Dubai,UnitedArabEmirates
(Hospitalityclusterof3hotels(1000rooms)partofamixedͲuserealestatedevelopment)
(Hospitalityclusterof3hotels(1000rooms)partofamixedͲuserealestatedevelopment)
AccountExecutive–Sales&Marketing
AccountExecutive–Sales&Marketing
x Managedcorporateaccountsforindividualandgroupbusiness
xxManagedcorporateaccountsforindividualandgroupbusiness
Prospectednewclients,negotiatedcorporaterates,draftedsalescontractsandmonitoredand
x Prospectednewclients,negotiatedcorporaterates,draftedsalescontractsandmonitoredand
maintainedthequalityofaccountrelationships
maintainedthequalityofaccountrelationships
SummerInternshipsinthehospitalityindustry
2011–2010 SummerInternshipsinthehospitalityindustry
HôtelduLouvre,Paris,France(5starsͲformerlyaConcordeHotel)–FrontOffice
2011–2010
HôtelduLouvre,Paris,France(5starsͲformerlyaConcordeHotel)–FrontOffice
2009
InterContinentalHotelDubaiFestivalCity,Dubai,UnitedArabEmirates(5stars)–Food&Beverage
2009
InterContinentalHotelDubaiFestivalCity,Dubai,UnitedArabEmirates(5stars)–Food&Beverage
LANGUAGES
AND
TECHNOLOGY
Languages
French,EnglishandArabic:fluent,
Spanish:conversant
Languages
French,EnglishandArabic:fluent,
Spanish:conversant
Technology
Word,Excel,PowerPoint),basicVBA.Hospitalitysoftware:OperaPMS,Delphi
Technology
Word,Excel,PowerPoint),basicVBA.Hospitalitysoftware:OperaPMS,Delphi
2013
CornellUniversity–CertificateinHotelRevenueManagement (onlinelearning)
2013
CornellUniversity–CertificateinHotelRevenueManagement (onlinelearning)
2013
IHGWayofSales–IHGSolutionSellingWorkshop
2013
IHGWayofSales–IHGSolutionSellingWorkshop
2012
HotCitiesoftheWorldTour,SouthAfrica – SelectedtoparticipateinatenͲdaytriptoSouthAfrica
2012
HotCitiesoftheWorldTour,SouthAfrica
– SelectedtoparticipateinatenͲdaytriptoSouthAfrica
organizedbyMcGillUniversity,encompassingvisitstoawiderangeofleadingfirms
organizedbyMcGillUniversity,encompassingvisitstoawiderangeofleadingfirms
87
Aliénor JULIENNE
Aliénor
JULIENNE
Alienor.julienne@essec.edu
Alienor.julienne@essec.edu
+33(0)681760928
French
French
EDUCATION
EDUCATION
2014–2016
2014–2016
ConcentrationinLuxuryconcept
ConcentrationinLuxuryconcept
2010–2013
UniversityofWestLondon,UnitedKingdom
2010–2013
UniversityofWestLondon,UnitedKingdom
Bachelor‘Hons’(TopͲup)inHospitalityManagement
Bachelor‘Hons’(TopͲup)inHospitalityManagement
PROFESSIONAL EXPERIENCE
Avril–
Hotelcloud,London,UK/Paris,France
Avril–
Hotelcloud,London,UK/Paris,France
September2015
CreativeManager,Internship
September2015
x CreativeManager,Internship
Createdanddesignedapplications
Createdanddesignedapplications
x xWorkedindirectrelationandcommunicationwithhotelsandapartments
x
Workedindirectrelationandcommunicationwithhotelsandapartments
x
Interviewedandtrainedintern
x
Interviewedandtrainedintern
March–
Hotelapartments«LesSuitesdelaTour »
March–
Hotelapartments«LesSuitesdelaTour »
June2013
ConsultancyWork
June2013
ConsultancyWork
x
Generatedthestrategicplantoimprovesalesandcommunication
x
Generatedthestrategicplantoimprovesalesandcommunication
x
Developedpartnershipswithnewcompanies
x
Developedpartnershipswithnewcompanies
x
Createdtools,socialnetworks(Facebook,Tripadvisor,citizenbooking)
x
Createdtools,socialnetworks(Facebook,Tripadvisor,citizenbooking)
x
Acquiredcommercialexpertise
x
Acquiredcommercialexpertise
July2012
HotelWaldorfAstoria5*,Roma,Italy
HotelWaldorfAstoria5*,Roma,Italy
July2012
Breakfastandlunchservices
x Breakfastandlunchservices
Welcomedguests
Welcomedguests
x xRotatedwithinthedepartments
Rotatedwithinthedepartments
x xCustomerservices
x
Customerservices
February2012
HotelPlazaMadeleine4*,Sarlat,France
HotelPlazaMadeleine4*,Sarlat,France
February2012 Shadowedwiththereceptionistmanager
x Shadowedwiththereceptionistmanager
Welcomedguests
Welcomedguests
x xRotatedwithinthedepartments
x
Rotatedwithinthedepartments
x
Customerservices
x
Customerservices
x
AdvisedFrenchandinternationalcustomers
x
AdvisedFrenchandinternationalcustomers
x
Respondedtomails
x
Respondedtomails
MercureShakespeareHotel4*,StratfordͲuponͲAvon,UK
March2011–
MercureShakespeareHotel4*,StratfordͲuponͲAvon,UK
March2011– AssistantinF&B
June2012
AssistantinF&B
June2012
x
OrganizedBanqueting,privatedinners
OrganizedBanqueting,privatedinners
x xWorkedinthebar(openandclosing,cashup,stocks)
x
Workedinthebar(openandclosing,cashup,stocks)
x
Supervisedrestaurantteam
x
Supervisedrestaurantteam
ParkHyattVendôme5*Ͳ1*Michelin,Paris,France
October2010
ParkHyattVendôme5*Ͳ1*Michelin,Paris,France
October2010 AssistantinF&B
x AssistantinF&B
Rotatedwithinthedepartments(Bar,Restaurant,Kitchen,Pastry)
x
Rotatedwithinthedepartments(Bar,Restaurant,Kitchen,Pastry)
x
AdvisedFrenchandInternationalcustomers
x AdvisedFrenchandInternationalcustomers
JulyͲAugust2009
HotelLeLodgeKerisper4*,LaTrinitéͲsurͲMer,France
JulyͲAugust2009
HotelLeLodgeKerisper4*,LaTrinitéͲsurͲMer,France
Housekeeperandbreakfastservices
x Housekeeperandbreakfastservices
Chambermaid
Chambermaid
x xCustomerservice
x
Customerservice
Languages
French:mothertongue,English:fluent,German:basic
Languages
French:mothertongue,English:fluent,German:basic
Technology
Excel,VBA,PowerPoint,Word
Technology
Excel,VBA,PowerPoint,Word
89
Sean KNIGHT
sean.knight@essec.edu
Sean
KNIGHT
sean.knight@essec.edu
+33(0)629640489
British/Mauritian
British/Mauritian
EDUCATION
2014–2016
2014–2016 MBAinHospitalityManagementͲIHMI(AACSBͲEQUISaccredited)
Concentration:HotelRealEstateandDevelopment
MBAinHospitalityManagementͲIHMI(AACSBͲEQUISaccredited)
Concentration:HotelRealEstateandDevelopment
2009Ͳ2013
2009Ͳ2013 BBAinInternationalBusiness(AACSBͲEQUISaccredited)
Academicexchange:CardiffUniversityBusinessSchool(2011Ͳ2012)
BBAinInternationalBusiness(AACSBͲEQUISaccredited)
Concentration:Entrepreneurship
Academicexchange:CardiffUniversityBusinessSchool(2011Ͳ2012) Concentration:Entrepreneurship
WORK EXPERIENCE
WORK EXPERIENCE
AprilͲ
BNPParibasRealEstate,IssyͲLesͲMoulineaux,France
JuniorAnalystͲHotelTransactionAdvisory
BNPParibasRealEstate,IssyͲLesͲMoulineaux,France
xJuniorAnalystͲHotelTransactionAdvisory
Gatheredandevaluatedeconomic,demographicandrealestatemarketdata
xxMonitoredkeyhotelandtourismtrends,salesindicatorsandperformancestatistics
Gatheredandevaluatedeconomic,demographicandrealestatemarketdata
xxPerformedpreliminaryassetvaluations
Monitoredkeyhotelandtourismtrends,salesindicatorsandperformancestatistics
xxDevelopedproformafinancialprojections
Performedpreliminaryassetvaluations
xxAssistedinthepreparationofpresentations,pitches,proposalsandofferingmemoranda
Developedproformafinancialprojections
xxProducedclientͲspecificreportsandresearchpapers
Assistedinthepreparationofpresentations,pitches,proposalsandofferingmemoranda
xxReviewedlegaldocumentsaspartoftheduediligenceandonͲgoingpropertyoversight
ProducedclientͲspecificreportsandresearchpapers
xxUpdatedandmaintainedbusinessdevelopmenttools
ReviewedlegaldocumentsaspartoftheduediligenceandonͲgoingpropertyoversight
x Updatedandmaintainedbusinessdevelopmenttools
MarchͲ
HotelLeBristol(5*luxury,188rooms),Paris,France
August2014
Commisderestauration(seasonalsummerjob)
MarchͲ
HotelLeBristol(5*luxury,188rooms),Paris,France
August2014 xCommisderestauration(seasonalsummerjob)
Rotatedbetweenbarandrestaurantoutlets;includingthe3MichelinͲstarred“Epicure”
x Rotatedbetweenbarandrestaurantoutlets;includingthe3MichelinͲstarred“Epicure”
MarchͲ
WaldorfAstoriaRasAlKhaimah(5*luxury,346rooms),UnitedArabEmirates
August2013
FrontOfficeManagementTrainee(PreͲopening)
MarchͲ
WaldorfAstoriaRasAlKhaimah(5*luxury,346rooms),UnitedArabEmirates
August2013 xFrontOfficeManagementTrainee(PreͲopening)
AssistedManagerswithrecruitment,trainingandsettingupthedepartment
xxStructuredthe"TrueWaldorfService"guestexperiencepersonalisationprogram
AssistedManagerswithrecruitment,trainingandsettingupthedepartment
xxResponsibleforwritingandeditingthePreͲopeningNewsletter
Structuredthe"TrueWaldorfService"guestexperiencepersonalisationprogram
xxCreatedWelcomeLetters,formsandotherlettertemplatesfortheproperty
ResponsibleforwritingandeditingthePreͲopeningNewsletter
x
CreatedWelcomeLetters,formsandotherlettertemplatesfortheproperty
Aug.2012Ͳ
HiltonRasAlKhaimahResort&Spa(5*,475rooms),UnitedArabEmirates
Feb.2013
FoodandBeverageManagementTrainee
Aug.2012Ͳ
HiltonRasAlKhaimahResort&Spa(5*,475rooms),UnitedArabEmirates
Feb.2013
xFoodandBeverageManagementTrainee
Heldsupervisorypositionsinall15barandrestaurantoutlets
xxProjectcoordinatorfortheopeningofaRooftopVIPLounge
Heldsupervisorypositionsinall15barandrestaurantoutlets
xxInvolvedinconceptdevelopment,itemselectionandnegotiationprocess
ProjectcoordinatorfortheopeningofaRooftopVIPLounge
xxAssistedFoodandBeverageManagementwiththedepartmentalquarterlyreview
Involvedinconceptdevelopment,itemselectionandnegotiationprocess
x AssistedFoodandBeverageManagementwiththedepartmentalquarterlyreview
MayͲ
HiltonSingapore(5*,422rooms),Singapore
Aug.2011
SalesandMarketingManagementTrainee
MayͲ
HiltonSingapore(5*,422rooms),Singapore
Aug.2011
xSalesandMarketingManagementTrainee
Performedcompetitiveset,productandrateforecastanalysis
xxConductedsiteinspectionsforclients
Performedcompetitiveset,productandrateforecastanalysis
xxCoͲorganisedmeetings,cateringandcorporateevents
Conductedsiteinspectionsforclients
xxCreatednewproposalandcontracttemplatesfortheSalesteam
CoͲorganisedmeetings,cateringandcorporateevents
x CreatednewproposalandcontracttemplatesfortheSalesteam
Languages
EnglishandFrench:native,German:intermediate
(WiDAFlevelB2)
LANGUAGES AND
TECHNOLOGY
Technology
ProficientuseofMicrosoftOffice(Word,Publisher,PowerPoint,Outlook,Excel)
Languages
EnglishandFrench:native,German:intermediate (WiDAFlevelB2)
Technology
INTERESTS
Sept.2015
AprilͲ
Sept.2015
INTERESTS
PresidentoftheJuniorIMHIHospitalityConsultingClub
ResearchAssistantforESSECBusinessSchool’sExecutiveManagementPrograminInternationalRealEstate(EMPIRE)
PresidentoftheJuniorIMHIHospitalityConsultingClub
Avidextremesportsenthusiast,Guitar(18years)andTravel(Livedin6countriesandvisited20).
ResearchAssistantforESSECBusinessSchool’sExecutiveManagementPrograminInternationalRealEstate(EMPIRE)
Avidextremesportsenthusiast,Guitar(18years)andTravel(Livedin6countriesandvisited20).
91
Adrien LATTES
Adrien
LATTES
adrien.lattes@essec.edu
adrien.lattes@essec.edu
+33(0)621311835
French
French
EDUCATION
2014Ͳ2016
2014Ͳ2016 MBAinHospitalityManagementͲIMHI(AACSBͲEQUISaccredited)
Concentration:Luxury,RealEstate
MBAinHospitalityManagementͲIMHI(AACSBͲEQUISaccredited)
Concentration:Luxury,RealEstate
2012Ͳ2013
ISTHIA,UniversitédeToulouseII
LeMirail, Toulouse,France
2012Ͳ2013 Bachelor’sDegreeinManagementandEngineeringofTourismIndustries(honorablemention)
ISTHIA,UniversitédeToulouseII LeMirail, Toulouse,France
Bachelor’sDegreeinManagementandEngineeringofTourismIndustries(honorablemention)
2010Ͳ2012
UniversitédeToulouseICapitole,Toulouse,France
2010Ͳ2012 Lawstudies
UniversitédeToulouseICapitole,Toulouse,France
Lawstudies
WORK EXPERIENCE
WORK EXPERIENCE
April–
AutomobileClubdeFrance,Paris,France (Privateclub,3restaurants,cinema,conferencerooms)
Sept.2015
April–
Sept.2015
AssistanttoCFO
AutomobileClubdeFrance,Paris,France (Privateclub,3restaurants,cinema,conferencerooms)
xAssistanttoCFO
Gatheredandevaluatedeconomic,demographicandmarketdata
Gatheredandevaluatedeconomic,demographicandmarketdata
xxParticipatedtoallthequarterlyclosings
Participatedtoallthequarterlyclosings
xxRebuiltandimprovedaccountingtemplates
Rebuiltandimprovedaccountingtemplates
xxPerformeddifferentstudiesaboutthecompanyanditscompetition
x Performeddifferentstudiesaboutthecompanyanditscompetition
LeWallaceCafé,Toulouse,France (RestaurantͲBarͲBrasserie:500covers/day)
LeadWaiter,Bartender
LeWallaceCafé,Toulouse,France (RestaurantͲBarͲBrasserie:500covers/day)
xLeadWaiter,Bartender
Tookpartinthestockmanagement
x Tookpartinthestockmanagement
HôtelParisͲLondres,Santiago,Chile (BoutiqueHotel:35rooms)
InternshipReceptionandManagement
HôtelParisͲLondres,Santiago,Chile (BoutiqueHotel:35rooms)
xInternshipReceptionandManagement
Wentthroughallthedepartmentsofthehotel
Wentthroughallthedepartmentsofthehotel
xxLearnedthebasicsofreception
Learnedthebasicsofreception
xxInvolvedinthegeneralmanagement
x Involvedinthegeneralmanagement
LesTénors,Toulouse,France(RestaurantͲBar:150covers/day,majorplaceinToulouse)
LeadWaiter,EventManager,CommunityManager
LesTénors,Toulouse,France(RestaurantͲBar:150covers/day,majorplaceinToulouse)
xLeadWaiter,EventManager,CommunityManager
Builtasocialnetworkplanofcommunication
Builtasocialnetworkplanofcommunication
xxOrganizedspecialeventseverymonth
x
Organizedspecialeventseverymonth
L’EnvolBeachClub,Toulouse,France (1Restaurant:400covers/day,6Bars)
MarchͲ
Sept.2014
MarchͲ
Sept.2014
May–
July2013
May–
July2013
Aug.2011–
May2013
Aug.2011–
May2013
MayͲ
Sep.2011
MayͲ
Sep.2011
LeadWaiter,Bartender,EventOrganizer
L’EnvolBeachClub,Toulouse,France (1Restaurant:400covers/day,6Bars)
xLeadWaiter,Bartender,EventOrganizer
Assumedkeyrolesineventorganizationformorethan2000people
xxManagedteamsof5to10peopleeveryday
Assumedkeyrolesineventorganizationformorethan2000people
x Managedteamsof5to10peopleeveryday
Jun.2007Ͳ
LeBonVivre,Toulouse,France (IndependentRestaurant,250to350 covers/day)
May2011
Waiter,ChiefBartender
Jun.2007Ͳ
LeBonVivre,Toulouse,France (IndependentRestaurant,250to350 covers/day)
May2011
xWaiter,ChiefBartender
Learnedthebasicsoftheprofession
xxReorganizedandmanagedthebaroperation
Learnedthebasicsoftheprofession
x Reorganizedandmanagedthebaroperation
Languages
French:native,
English:fluent,Spanish:advanced
LANGUAGES AND
TECHNOLOGY
Technology
Languages
French:native, English:fluent,Spanish:advanced
Technology
OTHER RELEVANT
INFORMATION
2015Ͳ2016:PresidentoftheIMHIStudentAssociation
April2013:UniversitédeToulouse:OrganizationoftheTourismFair“RendezͲvousenFrance”
2015Ͳ2016:PresidentoftheIMHIStudentAssociation
Sports:Rugby:sincetheageof10–NationalChampionships–SportRankedHighLevelRegionalin2010atUT1
April2013:UniversitédeToulouse:OrganizationoftheTourismFair“RendezͲvousenFrance”
Essecrugbyteammember
Sports:Rugby:sincetheageof10–NationalChampionships–SportRankedHighLevelRegionalin2010atUT1
Ski:sincetheageof3–Competitor
Essecrugbyteammember
Travel:Livedin3differentcountriesandvisited9countries
Ski:sincetheageof3–Competitor
Travel:Livedin3differentcountriesandvisited9countries
93
Maria LEAL SARCOS
Maria LEAL
SARCOS
B00539210@essec.edu
B00539210@essec.edu
Dateofbirth:8September1989
+33(0)622153692
Venezuelan
Venezuelan
EDUCATION
2013–2015
2006–2012
SimonBolivarUniversity,Caracas,Venezuela
ProductionEngineering
SimonBolivarUniversity,Caracas,Venezuela
ProductionEngineering
WORK EXPERIENCE
WORK EXPERIENCE
AprͲSep2015
33ENTREPRENEURS,Bordeaux,France
2006–2012
AprͲSep2015 FrenchstartͲupacceleratorandglobalseedfundspecializedonwine,foodandtraveltechnology
33ENTREPRENEURS,Bordeaux,France
VentureCapitaldataanalyst(internship)
FrenchstartͲupacceleratorandglobalseedfundspecializedonwine,foodandtraveltechnology
xVentureCapitaldataanalyst(internship)
VC Investments: Developed a published global report on VC investment insights gathering over
x7500VCdeals.Thisreportprovidedanoverviewontheinvestmenttrendsfor2014onoverUSD80
VC Investments: Developed a published global report on VC investment insights gathering over
BillionsinvestmentonVCdealsintermsofmaintechnologiesandindustrysectors,capitalmoney
7500VCdeals.Thisreportprovidedanoverviewontheinvestmenttrendsfor2014onoverUSD80
flowaroundtheworldandfinancingstagelevels.Thereportwastransformedintoaninfographic
BillionsinvestmentonVCdealsintermsofmaintechnologiesandindustrysectors,capitalmoney
brochurethatwasdistributedinmorethan20eventsandpublishedonlinebytopmanagement.
flowaroundtheworldandfinancingstagelevels.Thereportwastransformedintoaninfographic
x VC
Exits: Developed a global report on Venture Capital Backed exits insights gathering over 500
brochurethatwasdistributedinmorethan20eventsandpublishedonlinebytopmanagement.
xmerges,acquisitionsandIPOstoprovidedaperformanceoverviewofVCinvestmentsonwine,food
VC Exits: Developed a global report on Venture Capital Backed exits insights gathering over 500
and
travel tech in terms of years to exit, return on investment and most active sectors and
merges,acquisitionsandIPOstoprovidedaperformanceoverviewofVCinvestmentsonwine,food
industries.Thisreportwasusedfortopmanagementtodeveloptheexitstrategyofthefund.
and travel tech in terms of years to exit, return on investment and most active sectors and
x USTour:CoͲleadtheorganizationof9startͲupcontestsacrossNorthAmerica,receivingover500
industries.Thisreportwasusedfortopmanagementtodeveloptheexitstrategyofthefund.
applications,morethan80startͲupspitchingonsiteandoverthan1500attendees.Communicated
x USTour:CoͲleadtheorganizationof9startͲupcontestsacrossNorthAmerica,receivingover500
the
event to the main VC companies on each site, organized the reception of all startups, judges
applications,morethan80startͲupspitchingonsiteandoverthan1500attendees.Communicated
and
and
provided
closing report
to management
with
onof
coverage,
assistance
main
VC companies
on each
site, organized
themetrics
reception
all startups,
judges
theattendees
event to the
andoverviewofwinningstartups.
and attendees and provided closing report to management with metrics on coverage, assistance
andoverviewofwinningstartups.
2012–2014
PROCTER&GAMBLES.A,Caracas,Venezuela
2012–2014
2011Ͳ2012
2011Ͳ2012
StrategicRevenueManagerSupervisor
PROCTER&GAMBLES.A,Caracas,Venezuela
xStrategicRevenueManagerSupervisor
StrategicPricing:Preparedandleadpricingplans,recommendationsandpricingexecution.Ensured
xbestinclassinternalcontrolsinpricingmanagement.
StrategicPricing:Preparedandleadpricingplans,recommendationsandpricingexecution.Ensured
x Sales
mix management: Tracked monthly sales mix results for regions and brands. Lead the
bestinclassinternalcontrolsinpricingmanagement.
of action plans
with marketing,
salesmix
andresults
productfor
supply
departments
to meet
xdevelopment
Sales mix management:
Tracked
monthly sales
regions
and brands.
Leadnet
the
sales
objectives
eachplans
of the
three
businesssales
unitsand
managed.
timely and accurate
development
offor
action
with
marketing,
productEnsured
supply departments
to meetmix
net
reconciliationsonsalesforecastandprovideperspectiveontrendsmixportfolio.
sales objectives for each of the three business units managed. Ensured timely and accurate mix
x Marketing
investment management: Ensured best in class controls in brand support investment.
reconciliationsonsalesforecastandprovideperspectiveontrendsmixportfolio.
CoͲleadwiththemarketingorganizationthereconciliationprocessofinvestment
vs.forecastand
x Marketing investment management: Ensured best in class controls in brand support
investment.
trackedtheeffectivenessofmarketinginvestmentversustargetintermofnetsales.
CoͲleadwiththemarketingorganizationthereconciliationprocessofinvestment vs.forecastand
trackedtheeffectivenessofmarketinginvestmentversustargetintermofnetsales.
StrategicRevenueManagementIntern
xStrategicRevenueManagementIntern
FinancialAnalysis:ProvidedapreandposteventROItoolforpromotionalactivities.Developeda
xlinealregressionmodelwithhistoricaldatatoforecasttheimpactofdifferenttypesofmarketing
FinancialAnalysis:ProvidedapreandposteventROItoolforpromotionalactivities.Developeda
investments
linealregressionmodelwithhistoricaldatatoforecasttheimpactofdifferenttypesofmarketing
x Trackingandreporting:Developedatrackingtooltoreportmonthlyinvestmentsversusbudget
investments
xwitheffectivenessindicatorsatbrandlevelthathelpedidentifyinvestmentwithbelowtarget
Trackingandreporting:Developedatrackingtooltoreportmonthlyinvestmentsversusbudget
returns.
witheffectivenessindicatorsatbrandlevelthathelpedidentifyinvestmentwithbelowtarget
returns.
Languages Spanish:nativespeaker,English:fluent,French:advancedknowledge
LANGUAGES
AND TECHNOLOGY
Technology
Languages KnowledgeandexperiencewithNielsen,SAP,SourceOneandIllustratorSoftware
Spanish:nativespeaker,English:fluent,French:advancedknowledge
Technology
KnowledgeandexperiencewithNielsen,SAP,SourceOneandIllustratorSoftware
OTHER
RELEVANT
EXPERIENCE
ͲFormermemberofvotojoven.comtopromotetheimportanceofvotingtoyoungpeopleinVenezuela(2009Ͳ2012)
ͲStudentrepresentativeinfrontoftheSuperiorCounciloftheSimonBolivarUniversity(2010)
ͲFormermemberofvotojoven.comtopromotetheimportanceofvotingtoyoungpeopleinVenezuela(2009Ͳ2012)
ͲCoͲdirectorofIngenioPlus,anonͲprofitassociationtopromoteentrepreneurshipamongcollegestudents(2008Ͳ
ͲStudentrepresentativeinfrontoftheSuperiorCounciloftheSimonBolivarUniversity(2010)
2010)
ͲCoͲdirectorofIngenioPlus,anonͲprofitassociationtopromoteentrepreneurshipamongcollegestudents(2008Ͳ
2010)
95
Ying LI
Ying LI
Ying.li1@essec.edu
Ying.li1@essec.edu
st
+33(0)664778057
September1989
Dateofbirth:1
st
Dateofbirth:1 September1989
Chinese
Chinese
CAREER OBJECTIVE
CAREER OBJECTIVE
Join a world leading hotel management group to contribute in EͲCommerce development and future online digital
Joinrevolutionary.
a world leading hotel management group to contribute in EͲCommerce development and future online digital
revolutionary.
EDUCATION
EDUCATION
2014Ͳ2016
2014Ͳ2016
MBAinHospitalityManagement(AACSBͲEQUISaccredited)(IMHI)
MBAinHospitalityManagement(AACSBͲEQUISaccredited)(IMHI)
2008Ͳ2012
Xi’anInternationalStudiesUniversity(XISU),Xi’an,China
2008Ͳ2012
Xi’anInternationalStudiesUniversity(XISU),Xi’an,China
BachelorofArts,majoringinTourismEnglish
rd
nd
BachelorofArts,majoringinTourismEnglish
and2
prizescholarshipintheacademicyearof2009and2010respectively
Awarded3
rd
and2ndprizescholarshipintheacademicyearof2009and2010respectively
Awarded3
2010Ͳ2011
SupdeCo,LaRochelle,France
2010Ͳ2011
SupdeCo,LaRochelle,France
1Ͳyearexchangeprogram,majoringinTourismManagement
1Ͳyearexchangeprogram,majoringinTourismManagement
WORK EXPERIENCE
WORK EXPERIENCE
AprͲDec2015
LouvreHotelsGroup,LaDéfense,France
AprͲDec2015
LouvreHotelsGroup,LaDéfense,France
AssistanttoChiefofEͲcommerceProject(intern)
AssistanttoChiefofEͲcommerceProject(intern)
x TookcareofEͲcommercewebmasteremailbox,helpinghoteltosolveallkindsofquestionsrelated
x TookcareofEͲcommercewebmasteremailbox,helpinghoteltosolveallkindsofquestionsrelated
towebͲcontentsdaily(over1,100propertiesinFranceandabroad)
towebͲcontentsdaily(over1,100propertiesinFranceandabroad)
x FrequentlyassistedMarketing,Pricing,andeͲDistributionteamstolaunchholidaypromotions,
x FrequentlyassistedMarketing,Pricing,andeͲDistributionteamstolaunchholidaypromotions,
“ventesprivées”andoverseasspecialoffersonbrand.com
“ventesprivées”andoverseasspecialoffersonbrand.com
x InternallycommunicatedwithwebͲdeveloperstofindthesolutionofvariouswebsitetechnical
x InternallycommunicatedwithwebͲdeveloperstofindthesolutionofvariouswebsitetechnical
problemsandexternallyexplainedtohoteliers
problemsandexternallyexplainedtohoteliers
x InvolvedinprojectssuchasdisplayingJinjianghotelsinLHGFrenchsite,launchinggoldentulip.com
x InvolvedinprojectssuchasdisplayingJinjianghotelsinLHGFrenchsite,launchinggoldentulip.com
mobilesite,implementingvisualmanagementplatform(IcePortal)andrebuildingpartsof
mobilesite,implementingvisualmanagementplatform(IcePortal)andrebuildingpartsof
economicbrand.com
AprͲAug2014 economicbrand.com
Elong,Inc.,Xi’an,China
AprͲAug2014
Elong,Inc.,Xi’an,China
MarketingTraining
MarketingTraining
x ResponsibleforregionalGrouponandprepayforeconomichotelchains(over350hotelsin
x ResponsibleforregionalGrouponandprepayforeconomichotelchains(over350hotelsin
Shaanxi)
Shaanxi)
x Managedeconomichotelaccountsanddevelopedpotentialpartners
x Managedeconomichotelaccountsanddevelopedpotentialpartners
Aug2012Ͳ
HiltonWorldwideGroup,Xi’an,China
Aug2012Ͳ
HiltonWorldwideGroup,Xi’an,China
Oct2013
MICEExecutive Oct2013
MICEExecutive
x Managedeventsinquiriesfromoverseas,SouthChinaand3rdparties(Starcite/Cvent)
x Managedeventsinquiriesfromoverseas,SouthChinaand3rdparties(Starcite/Cvent)
x Providedappropriateeventproposalsformeetingplanners
x Providedappropriateeventproposalsformeetingplanners
x EstablishedHotelHistoricalMICEDatabase,MarketingIntelligenceandIndustrialDatabase
x EstablishedHotelHistoricalMICEDatabase,MarketingIntelligenceandIndustrialDatabase
x KeyDelphimanagerinhotel
x KeyDelphimanagerinhotel
ManagementTrainee ManagementTrainee
x 9ͲmonthjobrotationinBusinessDevelopmentDepartment
x 9ͲmonthjobrotationinBusinessDevelopmentDepartment
x 3Ͳmonthjobrotationinotherdepartments
FebͲJun2012 x 3Ͳmonthjobrotationinotherdepartments
GloriaGrandHotel,Changsha,China (5ͲStarHotelChain,preͲopeninghotel)
FebͲJun2012
GloriaGrandHotel,Changsha,China
(5ͲStarHotelChain,preͲopeninghotel)
ExecutiveSecretarytoGM
ExecutiveSecretarytoGM
x ParticipatedinestablishingHotelOperationManual,P&P&SOP
x ParticipatedinestablishingHotelOperationManual,P&P&SOP
x WorkedastheinterpretertoGM(whoisGerman,Englishspeaking)
x WorkedastheinterpretertoGM(whoisGerman,Englishspeaking)
x CommunicatedinformationbetweenGMandOwner’srepresentative
AprͲSep2011 x CommunicatedinformationbetweenGMandOwner’srepresentative
OdalysVacances,Narbonne,France
AprͲSep2011
OdalysVacances,Narbonne,France
Receptionist(Assistanted’hébergement)
Receptionist(Assistanted’hébergement)
x DealtwithguestarrivalcheckͲin,departurecheckͲoutandmanagechildren’sclub
x DealtwithguestarrivalcheckͲin,departurecheckͲoutandmanagechildren’sclub
x ResponsibleformonthlyfinancialreportandtemporarylaborcontractofHSKPs
x ResponsibleformonthlyfinancialreportandtemporarylaborcontractofHSKPs
LanguagesChinese,mothertongue;English,advanced;French,professional;Japanese,beginner
LanguagesChinese,mothertongue;English,advanced;French,professional;Japanese,beginner
ComputerWindows,MacOX,ExcelVBA,Photoshop,Gimp,OnQ,Delphi,CMS,OPERAandIcePortal
ComputerWindows,MacOX,ExcelVBA,Photoshop,Gimp,OnQ,Delphi,CMS,OPERAandIcePortal
97
Caroline LUCAS
Caroline LUCAS
caroline.lucas@essec.edu
caroline.lucas@essec.edu
+33(0)647327718
14February1992
14February1992
French
French
EDUCATION
2014–2016
(Expected)
(Expected)
InstitutPaulBocuse/IAELyon3,Ecully/Lyon,France
2012–2013
InstitutPaulBocuse/IAELyon3,Ecully/Lyon,France
2012–2013 DoubleDiplomaBachelor’sdegreeinInternationalHospitality,TourismandFoodserviceManagement
DoubleDiplomaBachelor’sdegreeinInternationalHospitality,TourismandFoodserviceManagement
InstitutPaulBocuse,Ecully,France
2009–2012
InstitutPaulBocuse,Ecully,France
2009–2012 Bachelor’sdegreeinCulinaryArtsandFoodServiceManagement
Bachelor’sdegreeinCulinaryArtsandFoodServiceManagement
WORK EXPERIENCE WORK EXPERIENCE
April–
JLLREALESTATEHOTELS&HOSPITALITY,Paris,France
April–
JLLREALESTATEHOTELS&HOSPITALITY,Paris,France
September2015
JuniorAnalystinadvisoryandtransactiondivisions,Internship
September2015x Contributed
JuniorAnalystinadvisoryandtransactiondivisions,Internship
to feasibility studies, hotel valuations, operator searches, on site visits, market studies
x Contributed to feasibility studies, hotel valuations, operator searches, on site visits, market studies
missionsfrom1*hotelstopalacesproperties
missionsfrom1*hotelstopalacesproperties
x PreparedpreͲmarketingandduediligencematerialsforhotelsales
x PreparedpreͲmarketingandduediligencematerialsforhotelsales
June2013–
SOFITELWATERTOWER,Chicago IL,UnitedStatesofAmerica
June2013– “SchoolofExcellence”ManagementTraineeintheFoodandBeverageDepartment,MIT
SOFITELWATERTOWER,Chicago IL,UnitedStatesofAmerica
June2014
June2014
“SchoolofExcellence”ManagementTraineeintheFoodandBeverageDepartment,MIT
x Managedthebar,restaurantandroomservice’steamsdaily
x Managedthebar,restaurantandroomservice’steamsdaily
x Inchargeoftheteampayrolls
x Inchargeoftheteampayrolls
x HandledtheF&Bdepartmentbeveragepurchasesandmanagedsupplierrelations
x HandledtheF&Bdepartmentbeveragepurchasesandmanagedsupplierrelations
x Conductedbeveragecostcontrolanalysisonadailyandmonthlybasis
x Conductedbeveragecostcontrolanalysisonadailyandmonthlybasis
x Managedcustomerrelations
x Managedcustomerrelations
x Elaboratedandengineeredwineandcocktaillists
x Elaboratedandengineeredwineandcocktaillists
x Tookpartinandleddepartmentalmeetings
x Tookpartinandleddepartmentalmeetings
May–August
LATRATTORIA,SociétédesBainsdeMer,Monaco
LATRATTORIA,SociétédesBainsdeMer,Monaco
2012May–August AlainDucasse’sItalianluxurybrasserie
2012
AlainDucasse’sItalianluxurybrasserie
StarterstationCommis,Summercontract
StarterstationCommis,Summercontract
x Inchargeofthestarterstation,dailyservice,“miseenplace”andproductsorders
x Inchargeofthestarterstation,dailyservice,“miseenplace”andproductsorders
x Ledthestationteam
x Ledthestationteam
May–October
SCHOOLͲRESTAURANTINSTITUTPAULBOCUSE,Shanghai,China
SCHOOLͲRESTAURANTINSTITUTPAULBOCUSE,Shanghai,China
2011May–October OpenedfortheShanghaiWorldExpoonthetopflooroftheRhôneͲAlpesregionpavilion,aimingtotrain
2011
OpenedfortheShanghaiWorldExpoonthetopflooroftheRhôneͲAlpesregionpavilion,aimingtotrain
theShanghaiInstituteofTourismstudentstoFrenchcuisineandservice
theShanghaiInstituteofTourismstudentstoFrenchcuisineandservice
RotatingKitchenandPastryPartChef/Trainer&Purchasingposition,Internship
RotatingKitchenandPastryPartChef/Trainer&Purchasingposition,Internship
x TrainedShanghaiInstituteofTourismstudentsandsuperviseddailyservices
x TrainedShanghaiInstituteofTourismstudentsandsuperviseddailyservices
x Createdandengineeredmenus
x Createdandengineeredmenus
May–September LEPAVILLIONDELAGRANDECASCADE*,Paris,France
LEPAVILLIONDELAGRANDECASCADE*,Paris,France
2011May–September
RotatingKitchenandPastryCommis,Internship
RotatingKitchenandPastryCommis,Internship
2011
x Handleddailyservicesand“miseenplace”attheassignedstation
x Handleddailyservicesand“miseenplace”attheassignedstation
LANGUAGES AND
TECHNOLOGY
Languages
French:nativeEnglish:fluent
Spanish:basic knowledge
Languages
French:nativeEnglish:fluent Spanish:basic knowledge
Technology
Microsoftoffice(Excel,Word,PowerPoint),MICROS
Technology
Microsoftoffice(Excel,Word,PowerPoint),MICROS
2015: The“HyattStudentPrize”finalist–Jury’s“CoupdeCoeur”Award
The“HyattStudentPrize”finalist–Jury’s“CoupdeCoeur”Award
2015:2015:
ViceͲpresidentoftheIMHIStudentUnion
2015: ViceͲpresidentoftheIMHIStudentUnion
2014:HeadChefat“LaCoupole”inParisforaspecialevent,800covers
2014:HeadChefat“LaCoupole”inParisforaspecialevent,800covers
2013:TeamleaderatSIRHA,createdandrananinnovativewinebarconcept
2013:TeamleaderatSIRHA,createdandrananinnovativewinebarconcept
2011:CookingclassesteacherforamateursandrestaurantcriticsintheHongKongMIELElounge
2011:CookingclassesteacherforamateursandrestaurantcriticsintheHongKongMIELElounge
2010:Cookingchallenge«Chefenherbe»partnershipwithEMLyonBusinessSchool,1stprize
2010:Cookingchallenge«Chefenherbe»partnershipwithEMLyonBusinessSchool,1stprize
2009:CookingchallengeatInstitutPaulBocuse,1stprize
2009:CookingchallengeatInstitutPaulBocuse,1stprize
2009:OrganizedcharityeventsinaidofMoptiassociation,inordertohelpchildreninMali
2009:OrganizedcharityeventsinaidofMoptiassociation,inordertohelpchildreninMali
Travelling(Africa,Asia,NorthAmerica,Europe,Caribbeanislands),hiking,horseriding(12years),acting
Travelling(Africa,Asia,NorthAmerica,Europe,Caribbeanislands),hiking,horseriding(12years),acting
99
Alexis MOLATTE
Alexis
MOLATTE
alexis.molatte@essec.edu
alexis.molatte@essec.edu
+33(0)658666202
French
French
EDUCATION
EDUCATION
2013–2015
2013–2015
2011–2014
2011–2014
2006Ͳ2011
2006Ͳ2011
BachelorDegreeinInternationalBusiness,HotelandTourismManagement
BachelorDegreeinInternationalBusiness,HotelandTourismManagement
LycéeInternationalGeorgesPompidou,Dubai,UnitedArabEmirates
LycéeInternationalGeorgesPompidou,Dubai,UnitedArabEmirates
HighSchoolDiplomainScience
HighSchoolDiplomainScience
WORK EXPERIENCE
WORK EXPERIENCE
AprilͲ
MANDARIN ORIENTAL, Paris, France
AprilͲ
MANDARIN ORIENTAL, Paris, France
Sept2015
AssistantRevenueManager(Internship)
Sept2015
xAssistantRevenueManager(Internship)
Preparedthedaily,weeklyandmonthlyreportstobeanalyzed
Preparedthedaily,weeklyandmonthlyreportstobeanalyzed
xxElaboratedthebudgetof2016
Elaboratedthebudgetof2016
xxTookpartinthehotelstrategicpositioningandmanagedeͲdistributionaccordingly
TookpartinthehotelstrategicpositioningandmanagedeͲdistributionaccordingly
xxActivatedtherestrictionsinthesysteminordertomaximizethehotelrevenue
x Activatedtherestrictionsinthesysteminordertomaximizethehotelrevenue
Nov.2012–
SO SOFITEL,
Bangkok, Thailand
Nov.2012–
May2013
May2013
SO SOFITEL, Bangkok, Thailand
Roomservice,banquet,casualandfinediningrestaurantmanager
xRoomservice,banquet,casualandfinediningrestaurantmanager
ManagedandtrainedmulticulturalteamstoSofitelSOstandards
ManagedandtrainedmulticulturalteamstoSofitelSOstandards
xxSupervisedfoodandbeverageoperations
Supervisedfoodandbeverageoperations
xxOverviewedcateringeventsforBMWatBangkokInternationalMotorShow
x OverviewedcateringeventsforBMWatBangkokInternationalMotorShow
Nov2011–
Nov2011–
May2012
May2012
PLAZA ATHENEE – Dorchester Collection, Paris, France
PLAZA ATHENEE – Dorchester Collection, Paris, France
Waiterand“chefderang”attheBar,Galerie,Terrace
xWaiterand“chefderang”attheBar,Galerie,Terrace
Waitedtables,tookorders,breakfast,lunchanddinnersetͲup
Waitedtables,tookorders,breakfast,lunchanddinnersetͲup
xxDiscoveredtheartsoffineserviceinaFrenchPalacehotel
x DiscoveredtheartsoffineserviceinaFrenchPalacehotel
LANGUAGES AND
TECHNOLOGY
Languages
French:mothertongue,English:fluent,
Spanish:intermediate, Arabic:beginner
Languages
French:mothertongue,English:fluent, Spanish:intermediate, Arabic:beginner
Technology
Windows,Macintosh,Microsoftofficepack,Opera,Micros,Fidelio,PSMS,Synxis,STR,Travelclick
Technology
Windows,Macintosh,Microsoftofficepack,Opera,Micros,Fidelio,PSMS,Synxis,STR,Travelclick
OTHER
RELEVANT EXPERIENCE
2015
IMHI,ESSEC–TeachingassistantfortheclassofEndUserBusinesscomputing
2015 IMHI,ESSEC–TeachingassistantfortheclassofEndUserBusinesscomputing
2008
LIGHTHOUSEORPHANAGE,PhnomPenh,Cambodia
2008 LIGHTHOUSEORPHANAGE,PhnomPenh,Cambodia
(1month)
VoluntaryHumanitarianAid
(1month)
Ͳ VoluntaryHumanitarianAid
Taughtlanguageclasses
Ͳ
Taughtlanguageclasses
Ͳ Tookcareoforphanchildren
Ͳ Tookcareoforphanchildren
2000–2005
INTERNATIONALSCHOOLMOSHIARUSHACAMPUS,TANZANIA
INTERNATIONALSCHOOLMOSHIARUSHACAMPUS,TANZANIA
2000–2005
PrimarySchoolEducationinEnglish
PrimarySchoolEducationinEnglish
1994–2000
BELGIANSCHOOLKIGALI,RWANDA
1994–2000 ElementarySchoolEducation
BELGIANSCHOOLKIGALI,RWANDA
ElementarySchoolEducation
101
Camille MONOD
Camille.monod@essec.edu
Camille MONOD
Camille.monod@essec.edu
+ 33 (0)6 79French
70 67 69
Date of birth: 11 December 1991
French
EDUCATION
2014–2016
2014 – 2016
2009–2012
EcoleHôtelièreJeanDrouant,Paris,France
UndergraduatediplomainHospitalityandRestauration(ManagementandMarketingoptions)
2009 – 2012
2006–2009
Ecole Hôtelière Jean Drouant, Paris, France
LycéeHélèneBoucher,Paris,France
Undergraduate diploma in Hospitality and Restauration (Management and Marketing options)
EuropeanHighschooldiplomainScience
2006 – 2009
Lycée Hélène Boucher, Paris, France
WORK EXPERIENCE
European High school diploma in Science
AprilͲ
CBREHotels,Paris,France
WORK EXPERIENCE
Sept.2015
Valuationandadvisoryconsultant Ͳ Internship
April x Builtandusedofvaluationmodels,forsingleassetsandportfolios(DCFmethod)
CBRE Hotels, Paris, France
Sept. 2015
Valuation and advisory consultant - Internship
x Researchedandanalysedmarketinformationbydailypressrelease
x Built and used of valuation models, for single assets and portfolios (DCF method)
x Wrotevaluationandconsultancyreports(marketstudies,feasibilitystudies)
x Researched and analysed market information by daily press release
x Updatedthecompanydatabases
x Wrote valuation and consultancy reports (market studies, feasibility studies)
June2013Ͳ
JulienLeblancTraiteur,Montreal,Canada
x Updated the company databases
June2014
Eventplannerandsales
June 2013 x Preparedinvoicesandsalecontracts
Julien Leblanc Traiteur, Montreal, Canada
June 2014
Event planner and sales
x Organizedandcoordinatedevents(location,service,menu,equipment…)
x Prepared invoices and sale contracts
x Tookcareofordersthroughthesoftware,filledinandverifiedthedailyproductionplan
x Organized and coordinated events (location, service, menu, equipment…)
x Workeddirectlywithclients(answeringphone,emailing,meetings)
x Took care of orders through the software, filled in and verified the daily production plan
JanuaryͲ
GaultHotel****,Montreal,Canada
x Worked directly with clients (answering phone, emailing, meetings)
March2013
Headwaitress,barmaidandreceptionist
x Managedrestaurantandbar,openingandclosingshifts(breakfast,lunch,dinner,roomservice)
Gault Hotel****, Montreal, Canada
Head waitress, barmaid and receptionist
x Operatedbanquetingduties:preparedbanquethall,served,cleaned
x Managed restaurant and bar, opening and closing shifts (breakfast, lunch, dinner, room service)
x Managedreceptionistsduties
x Operated banqueting duties : prepared banquet hall, served, cleaned
Potel&Chabot,Paris,France
x Managed receptionists duties
ReceptionistandHostess
January March 2013
JuneͲOct2012
Sept.2011Ͳ
June - Oct 2012 LeCéladonRestaurant,WestminsterHotel****,Paris,France
Potel & Chabot, Paris, France
– Extras
June2012
Headwaitressrestaurant,banqueting
Receptionist and Hostess
AprilͲAug2011
GrandHôtel****LesFlamantsRoses,CanetenRoussillon(LanguedocRoussillon),France
Sept. 2011 Le Céladon Restaurant, Westminster Hotel****, Paris, France
June 2012
Eventandcommercialassistant
Ͳ Internship
Head waitress restaurant, banqueting
– Extras
April - Aug 2011 x Managedandrespondedtoeventrequestsandtouristgroups,sentinvoicestocustomers
Grand Hôtel**** Les Flamants Roses, Canet en Roussillon (Languedoc Roussillon), France
Event and commercial assistant - Internship
x Communicatedwithalldepartmentsinthehotelfortheimplementationofevents
x Managed and responded to event requests and tourist groups, sent invoices to customers
x Listedcancellationreasonstofindsolutions;publishedstatistics;establishedcompetitionstudies
x Communicated with all departments in the hotel for the implementation of events
x Updatedcustomersfile(CustomerRelationshipManagement)
x Listed cancellation reasons to find solutions; published statistics; established competition studies
AprilͲAug2010 MuranoHotel****Paris,France
x Updated customers file (Customer Relationship
Management)
Waitress,HousekeeperandKitchenassistant
Ͳ Internship
April - Aug 2010
Murano Hotel **** Paris, France
Housekeeper and Kitchen assistant - Internship
LANGUAGES AND Waitress,
TECHNOLOGY
Languages
French:mothertongue,English:fluent,Italian:conversational,Spanish:beginner,Arabic:beginner
Technology
LANGUAGESMicrosoftOffice:Excel,Word,PowerPoint
AND TECHNOLOGY
Reservationandhotelmanagementtools:Amadeus,Opera,Internet
Languages
French: mother tongue, English: fluent, Italian: conversational, Spanish: beginner, Arabic: beginner
Technology
Microsoft Office: Excel, Word, Power Point
OTHER RELEVANT
EXPERIENCE
Reservation
and hotel management tools: Amadeus, Opera, Internet
2015Ͳ2016
TeachingAssistantinFinanceandManagerialAccounting
2014Ͳ2016
TreasureroftheStudentBoardofIMHI/TreasureroftheIMHITraiteurassociation
OTHER RELEVANT
EXPERIENCE
2011
AEHTContestin2011,HospitalityManagementcategory,TheHague,Netherlands
2015 - 2016
Teaching Assistant in Finance and Managerial Accounting
2014 - 2016
Volleyball(since10years)
Treasurer of the Student Board of IMHI / Treasurer of the IMHI Traiteur association
2011
AEHT Contest in 2011, Hospitality Management category, The Hague, Netherlands
Volley ball (since 10 years)
103
Jessica MOSES
Jessica
MOSES
Jessica.moses@essec.edu
Jessica.moses@essec.edu
+33(0)626011120
British
British
EDUCATION
EDUCATION
2014–2016
2014–2016
CMHAcademy–IEMI
2013–2014
CMHAcademy–IEMI
EuropeanBachelorinHotelandTourismManagement
EuropeanBachelorinHotelandTourismManagement
CFAͲCCIDignelesbains–AcadémiedeAixͲMarseille
2011–2013
CFAͲCCIDignelesbains–AcadémiedeAixͲMarseille
2011–2013
AssociatesdegreeinHospitalityManagement,MajorinAccountingandMarketing(Honours)
AssociatesdegreeinHospitalityManagement,MajorinAccountingandMarketing(Honours)
WORK EXPERIENCE
WORK EXPERIENCE
April2015–
CarlsonRezidorHotelGroup,Brussels,Belgium
April2015–
Sep2015 CarlsonRezidorHotelGroup,Brussels,Belgium
InternationalHotelCompany–Headoffice
Sep2015
InternationalHotelCompany–Headoffice
BusinessDevelopmentCoordinatorEMEA(Internship)
BusinessDevelopmentCoordinatorEMEA(Internship)
x
Conductedmarketresearchforvariouslocations.
x xConductedmarketresearchforvariouslocations.
Collected,summarizedandpresenteddatainanexecutiveformat.
x xCollected,summarizedandpresenteddatainanexecutiveformat.
UpdatedmonthlyandquarterlycompanyfinancialreportsandpresentationsfortheCEO.
x xUpdatedmonthlyandquarterlycompanyfinancialreportsandpresentationsfortheCEO.
Preparedsummarydocumentsofnewhotelprojectsforpresentationtomanagement.
x xPreparedsummarydocumentsofnewhotelprojectsforpresentationtomanagement.
Assistedinconductingduediligencefornewhotelprojects.
x xAssistedinconductingduediligencefornewhotelprojects.
Conductedthoroughanalysisofpotentialnewventuresandpresentationtomanagement.
x
Conductedthoroughanalysisofpotentialnewventuresandpresentationtomanagement.
x
Assistedincompilingsalespitchofthecompanyandbrandsforexternalusage.
Assistedincompilingsalespitchofthecompanyandbrandsforexternalusage.
May2014– x StairwayConsulting,Paris,France
May2014–
Sep2014 StairwayConsulting,Paris,France
Revenueoptimizationandglobalsalesstrategyconsultingandmanagementcompany
Sep2014
Revenueoptimizationandglobalsalesstrategyconsultingandmanagementcompany
RevenueAnalyst(Internship)
RevenueAnalyst(Internship)
x
Updatedrevenueanalysistoolsandproposeddiversestrategies.
x
x
x
x
x
xUpdatedrevenueanalysistoolsandproposeddiversestrategies.
Analysedrevenuestreamsandupdatedinventoryfor3differenthotelsinParisonvariousonlinechannels.
xAnalysedrevenuestreamsandupdatedinventoryfor3differenthotelsinParisonvariousonlinechannels.
KPIandperformanceindicatorsanalysis.
xKPIandperformanceindicatorsanalysis.
PreparedandconductedmonthlyyieldmeetingswiththehotelGeneralManagers.
xPreparedandconductedmonthlyyieldmeetingswiththehotelGeneralManagers.
Assistedinauditingthevarioushotelsreservationsdepartmentssalesskillsandoverallinternalorganization.
Assistedinauditingthevarioushotelsreservationsdepartmentssalesskillsandoverallinternalorganization.
Oct2013–
HotelCaliforniaChampsͲElysées,Paris,France
Oct2013–
April2014 HotelCaliforniaChampsͲElysées,Paris,France
4starhotelsituatedontheChampsͲElyséesinParis–174rooms
April2014
4starhotelsituatedontheChampsͲElyséesinParis–174rooms
ReservationsagentandRevenueManagementCoordinator(Internship)
ReservationsagentandRevenueManagementCoordinator(Internship)
x
Tookindividualguestbookingsoverthephone,answeredcustomerqueriesandprovidedallround
x
x
x
Tookindividualguestbookingsoverthephone,answeredcustomerqueriesandprovidedallround
customerserviceviathetelephone.
xcustomerserviceviathetelephone.
Providedinformationonsurroundings,eventsandotherconciergerequestsduringthebookingprocess.
xProvidedinformationonsurroundings,eventsandotherconciergerequestsduringthebookingprocess.
Proposedvariousrevenueoptimizationstrategies.
Proposedvariousrevenueoptimizationstrategies.
Sep2011–
HolidayInnNiceCentre,Nice,France
Sep2011–
Sep2013 HolidayInnNiceCentre,Nice,France
4starhotelinthecitycentreofNice–131rooms
Sep2013
4starhotelinthecitycentreofNice–131rooms
FrontdeskandReservationsAgent
FrontdeskandReservationsAgent
x Providedafriendlyandprofessionalwelcomeaswellasexcellentqualityserviceoverthephone;provided
x Providedafriendlyandprofessionalwelcomeaswellasexcellentqualityserviceoverthephone;provided
informationaboutthehotelandthelocalsurroundingsaswellastakingreservationsandrespondingto
informationaboutthehotelandthelocalsurroundingsaswellastakingreservationsandrespondingto
guestcomplaints.
xguestcomplaints.
Allocatedguestroomanddealtwithaccountsreceivableaswellasthetrainednewfrontdeskstaffand
x Allocatedguestroomanddealtwithaccountsreceivableaswellasthetrainednewfrontdeskstaffand
interns.
xinterns.
Handledoverbookingsituations,airportlayoversandgeneralhoteloccupancy.
x xHandledoverbookingsituations,airportlayoversandgeneralhoteloccupancy.
Offeredseasonalpackagesandimplementedthemonthevariousdistributionsystems.
x xOfferedseasonalpackagesandimplementedthemonthevariousdistributionsystems.
Managedguestcomplaintsandremarksinperson,onTripadvisorandtheHotelwebsite.
x xManagedguestcomplaintsandremarksinperson,onTripadvisorandtheHotelwebsite.
AssistedinpreparingproͲformainvoices,organizedgroupreservationsfromthebookingtoaftertheirstay.
x AssistedinpreparingproͲformainvoices,organizedgroupreservationsfromthebookingtoaftertheirstay.
Feb2011–
ClubMéditerranée,Vittel,France
Feb2011–
July2011 ClubMéditerranée,Vittel,France
4starvacationsclubhotelcomplex
July2011
4starvacationsclubhotelcomplex
Barmaid
Barmaid
x Tookdrinksordersandpreparedalltypesofbeverages.
x xTookdrinksordersandpreparedalltypesofbeverages.
Providedinformationaboutthehotelservicesandtookpartinallactivitiesoftheclub.
x Providedinformationaboutthehotelservicesandtookpartinallactivitiesoftheclub.
LANGUAGES
TECHNOLOGY
English:Firstlanguage;French:Bilingual;Spanish:Intermediate;Italian:Professionallevel
Languages AND
Languages
English:Firstlanguage;French:Bilingual;Spanish:Intermediate;Italian:Professionallevel
Technology Microsoftoffice;Opera5.0;Fidelio;Holidex;variouschannelmanagersandextranets;basicSQL;VBA
Technology Microsoftoffice;Opera5.0;Fidelio;Holidex;variouschannelmanagersandextranets;basicSQL;VBA
105
Clara MULLER
Clara
MULLER
Clara.muller@essec.edu
Clara.muller@essec.edu
+33(0)678762524
French
French
EDUCATION
2014–2016
MBAinHospitalityManagementinapprenticeship(AACSBͲEQUISaccredited)
2014–2016
MBAinHospitalityManagementinapprenticeship(AACSBͲEQUISaccredited)
2011–2014
EcolehôtelièreSavoieͲLéman,ThononͲlesͲBains,France
2011–2014
2010–2011
2010–2011
2007–2010
UndergraduateDiplomainHospitalityManagement(specializationinMarketing)
EcolehôtelièreSavoieͲLéman,ThononͲlesͲBains,France
ValedictorianoftheAcademyofGrenoble’14class
UndergraduateDiplomainHospitalityManagement(specializationinMarketing)
ValedictorianoftheAcademyofGrenoble’14class
LycéeduParc,Lyon,France
Prepschoolinbiology,chemistry,physicalandearthScience
LycéeduParc,Lyon,France
Prepschoolinbiology,chemistry,physicalandearthScience
LycéeAlfredKastler,Guebwiller,France
2007–2010 HighschooldiplomainScience
LycéeAlfredKastler,Guebwiller,France
HighschooldiplomainScience
WORK EXPERIENCE
WORK EXPERIENCE
2014–2016
ADAGIOAPARTHOTEL–HeadOffice,Paris,France
2014–2016
2013–2013
(4months)
2013–2013
(4months)
JoinͲventurebetweenAccorHotelsandPierre&VacancesCenterParcs
ADAGIOAPARTHOTEL–HeadOffice,Paris,France
+70aparthotelsinFrance,+10intherestofEuropeand+10inRussia,MiddleEastandBrazil
JoinͲventurebetweenAccorHotelsandPierre&VacancesCenterParcs
(Apprenticeship)
Internalauditor–Method,AuditandOperationalPerformance
+70aparthotelsinFrance,+10intherestofEuropeand+10inRussia,MiddleEastandBrazil
(Apprenticeship)
xInternalauditor–Method,AuditandOperationalPerformance
Ensuredtherespectofstandardsofthebrandin30%ofFrenchaparthotelsandfacilitated
xprocesses’implementationforgeneralmanagers
Ensuredtherespectofstandardsofthebrandin30%ofFrenchaparthotelsandfacilitated
processes’implementationforgeneralmanagers
x AnalyzedlegalrequirementsandspecificaspectsinGermany,AustriaandUnitedKingdomin
xordertoadapttheFrenchauditgridtoeachcountryandtoconductauditsinallEuropean
AnalyzedlegalrequirementsandspecificaspectsinGermany,AustriaandUnitedKingdomin
properties
ordertoadapttheFrenchauditgridtoeachcountryandtoconductauditsinallEuropean
properties
x CoͲorchestratedthePCIͲDSS(PaymentCardIndustry–DataSecurityStandard)complianceforall
xEuropeanaparthotels
CoͲorchestratedthePCIͲDSS(PaymentCardIndustry–DataSecurityStandard)complianceforall
Europeanaparthotels
x Createdseveralprocessesandmatricesforoperational,financialandadministrativeneeds
x Createdseveralprocessesandmatricesforoperational,financialandadministrativeneeds
HOTELIBISCANCUNCENTRO,Cancun,Mexico
2012–2012
(4months)
2012–2012
(4months)
190roomsIbishotelinthedowntownofCancun
HOTELIBISCANCUNCENTRO,Cancun,Mexico
Operationaltrainee
190roomsIbishotelinthedowntownofCancun
xOperationaltrainee
Improvedoperationalandmanagerialskills
Improvedoperationalandmanagerialskills
xxKeptareceptiondeskandinchargeofmostforeignguests
Keptareceptiondeskandinchargeofmostforeignguests
xxAssistedthegeneralhousekeeperinschedulingandorganizingchambermaidsshift
x Assistedthegeneralhousekeeperinschedulingandorganizingchambermaidsshift
RELAIS&CHATEAUXDOMAINEDELACOQUILLADE5*,Gargas,France
Luxuryhotelof28roomsinSouthofFrance
RELAIS&CHATEAUXDOMAINEDELACOQUILLADE5*,Gargas,France
1ͲMichelinstarrestaurant“LeGourmet”andtwootherF&Boutlets
Luxuryhotelof28roomsinSouthofFrance
Operationaltrainee
1ͲMichelinstarrestaurant“LeGourmet”andtwootherF&Boutlets
Operationaltrainee
x Acquiredbasicsofoperationalhospitalityinthefollowingdepartments:housekeeping,restaurant
xandreception
Acquiredbasicsofoperationalhospitalityinthefollowingdepartments:housekeeping,restaurant
andreception
x 6weeksession:receptionist,reservationagentandconcierge’sduties
x
6weeksession:receptionist,reservationagentandconcierge’sduties
x 3weeksessionforeachposition:cookandwaitressin1ͲMichelinstarrestaurant
3weeksessionforeachposition:cookandwaitressin1ͲMichelinstarrestaurant
xx4weeksessionaschambermaid
x 4weeksessionaschambermaid
Languages
French:native,English:fluent,Spanish:fluent,
German:intermediate
LANGUAGES AND
TECHNOLOGY
Computerskills
MicrosoftOfficeWord,Excel,PowerPoint,OpenOffice,FOLS(PMS),RESAweb
Languages
French:native,English:fluent,Spanish:fluent, German:intermediate
Computerskills MicrosoftOfficeWord,Excel,PowerPoint,OpenOffice,FOLS(PMS),RESAweb
PresidentofthestudentassociationSavoieͲLéman:Fundraised+20K€andorganizedtheendͲofͲtheͲyearpartywith
theBoard
PresidentofthestudentassociationSavoieͲLéman:Fundraised+20K€andorganizedtheendͲofͲtheͲyearpartywith
Personalinterests:music,singing(autodidact),playingpiano(awardͲwinningatregionalandnationalcompetitions),
theBoard
horseͲridingandskiing
Personalinterests:music,singing(autodidact),playingpiano(awardͲwinningatregionalandnationalcompetitions),
horseͲridingandskiing
107
Daniel
DanielAlexandre
AlexandrePORTORARO
PORTORARO
B00574744@essec.edu
B00574744@essec.edu
+33(0)601283680
Canadian/Italian
Canadian/Italian
EDUCATION
EDUCATION
2014–2016
2014–2016 MBAinHospitalityManagement(RealEstateSpecialization)
MBAinHospitalityManagement(RealEstateSpecialization)
2008–2012
UniversityofToronto–VictoriaCollege
2008–2012 HonoursBachelorofArtsinEnglishLiterature
UniversityofToronto–VictoriaCollege
HonoursBachelorofArtsinEnglishLiterature
TorontoFrenchSchool–Canada’sInternationalSchool
1994–2008
1994–2008 x TorontoFrenchSchool–Canada’sInternationalSchool
InternationalBaccalaureateDiploma
InternationalBaccalaureateDiploma
x x OntarioSecondarySchoolDiploma(OntarioScholarstatus)
x OntarioSecondarySchoolDiploma(OntarioScholarstatus)
WORK EXPERIENCE
WORK EXPERIENCE
Jan2016–
Jan2016–
Present
CorporateFinanceTeachingAssistant
Present
Leadseminarsdiscussingwiderangeoffinancetopics(incl.capitalbudgeting,capitalstructuring,bondand
x CorporateFinanceTeachingAssistant
Leadseminarsdiscussingwiderangeoffinancetopics(incl.capitalbudgeting,capitalstructuring,bondand
x equitymarkets)toassiststudentsinunderstandingofprinciplesandtheirapplications
equitymarkets)toassiststudentsinunderstandingofprinciplesandtheirapplications
x
Evaluatestudentperformancebasedonresultsofcasestudyexecution
x
Evaluatestudentperformancebasedonresultsofcasestudyexecution
CarlsonRezidorHotelGroup,Dubai,UAE
April2015–
CarlsonRezidorHotelGroup,Dubai,UAE
April2015– BusinessDevelopmentSummerAnalystMEA
Sep2015
BusinessDevelopmentSummerAnalystMEA
Sep2015
x Performedfinancialmodellingforwiderangeofdevelopmentopportunities
Performedfinancialmodellingforwiderangeofdevelopmentopportunities
x x Participatedincontractstructuring,andrestructuringduringdealnegotiationtoachieveoptimumNPV
x
Participatedincontractstructuring,andrestructuringduringdealnegotiationtoachieveoptimumNPV
x Presentedandpitchedtopotentialinvestors,consultantrepresentatives,realestatemarketexperts
x
Presentedandpitchedtopotentialinvestors,consultantrepresentatives,realestatemarketexperts
x Conductedextensivemarketresearch
x Wrotefinancialandmarketanalysisreportsofpotentialhoteldevelopmentstobesubmittedtoexecutive
Conductedextensivemarketresearch
x
x committee
Wrotefinancialandmarketanalysisreportsofpotentialhoteldevelopmentstobesubmittedtoexecutive
committee
x Trainednewteammembersinhoteldevelopmentprocess,financialforecasting,marketanalysis
x Trainednewteammembersinhoteldevelopmentprocess,financialforecasting,marketanalysis
Aug2012–
RoyalBankofCanada,Toronto,Canada
Aug2012– BilingualContentWriter,DigitalStrategy
RoyalBankofCanada,Toronto,Canada
Jul2014
Jul2014
x BilingualContentWriter,DigitalStrategy
Managedprojectteammeetingswithvariousstakeholdersleadinguptoproductlaunches
May2012–
May2012–
May2013
May2013
Sept2011–
Sept2011–
May2013
May2013
xx
xx
xx
xx
x
Managedprojectteammeetingswithvariousstakeholdersleadinguptoproductlaunches
InitiatedmajorcommunicationrollͲoutsfornewproductsandservices
InitiatedmajorcommunicationrollͲoutsfornewproductsandservices
Developedbilingualcontentforonlineandmobileplatformsaimedatnationalandinternationalclients
Developedbilingualcontentforonlineandmobileplatformsaimedatnationalandinternationalclients
Ledinterviewswithsubjectmatterexperts,performedextensiveresearch
Ledinterviewswithsubjectmatterexperts,performedextensiveresearch
Managedlookandfeeloffinalcontentbyensuringconsistency,accuracy,andadherencetobrandvoice
Managedlookandfeeloffinalcontentbyensuringconsistency,accuracy,andadherencetobrandvoice
CTVTelevisionNetwork,PoliticalExpress,Toronto,Canada
CTVTelevisionNetwork,PoliticalExpress,Toronto,Canada
PoliticalPanellist
x PoliticalPanellist
Appearedonnationaltelevisionasanindependentmemberofapolitical,economic,andsocialpanelto
x discusscurrentCanadianandinternationalaffairs
Appearedonnationaltelevisionasanindependentmemberofapolitical,economic,andsocialpanelto
discusscurrentCanadianandinternationalaffairs
x Communicatedandcoordinatedwithproductionteamregardingtopicsandbroadcastinglogistics
x
Communicatedandcoordinatedwithproductionteamregardingtopicsandbroadcastinglogistics
x Conductedextensiveresearch
x
Conductedextensiveresearch
x Developedpositioningandpresentationstrategies.
x Developedpositioningandpresentationstrategies.
TheHuffingtonPostCanada,Toronto,Canada
TheHuffingtonPostCanada,Toronto,Canada
Contributor
x Contributor
Wrotefeaturedopinionpiecesanalysingandcritiquingvarioustopicswithafocusondomesticandforeign
x politics,andsocialissues
Wrotefeaturedopinionpiecesanalysingandcritiquingvarioustopicswithafocusondomesticandforeign
politics,andsocialissues
x LedtomultiplemediaappearancesacrossmajornewsnetworkssuchastheCanadianBroadcasting
x Company(CBC),SunNews,CanadianTelevisionNetwork(CTV),andothers,forbothtelevisionandradio.
LedtomultiplemediaappearancesacrossmajornewsnetworkssuchastheCanadianBroadcasting
Company(CBC),SunNews,CanadianTelevisionNetwork(CTV),andothers,forbothtelevisionandradio.
LANGUAGES
AND TECHNOLOGY
English&French:read,spoken,written(fluent)
Languages
Languages
English&French:read,spoken,written(fluent)
Tools
MicrosoftOfficeapplications(Excel,WordPowerPoint,Outlook);advancedlevel
Tools
MicrosoftOfficeapplications(Excel,WordPowerPoint,Outlook);advancedlevel
Documentandcontentmanagementsystems(DMS/CMS)(e.g.,SharePoint)
Documentandcontentmanagementsystems(DMS/CMS)(e.g.,SharePoint)
Learningmanagementsystems(LMS)(proprietary)
Learningmanagementsystems(LMS)(proprietary)
Proprietaryandverticalbusinessapplications(e.g.,QualityControlsystem—HPQC)
Proprietaryandverticalbusinessapplications(e.g.,QualityControlsystem—HPQC)
Authoringtools(ViewletBuilder,KnowledgePresenter)
Authoringtools(ViewletBuilder,KnowledgePresenter)
109
Romain PRADINES
romain.pradines@gmail.com
Romain
PRADINES
rd
romain.pradines@gmail.com
September1992
Dateofbirth:3
+33(0)660309529
French
Dateofbirth:3rdSeptember1992
French
EDUCATION
2014–2016
EDUCATION
2014–2016 (ConcentrationinFinance&RealEstate)
2013–2014
EcoleSupérieureInternationaledeSavignac,SavignacͲlesͲÉglises,France
(ConcentrationinFinance&RealEstate)
2013–2014
EcoleSupérieureInternationaledeSavignac,SavignacͲlesͲÉglises,France
2010–2013
EcoleHôtelièrePaulAugier,Nice,France
2010–2013
EcoleHôtelièrePaulAugier,Nice,France
2010
LycéeRaymondNaves,Toulouse,France
HighSchoolDiplomawithspecializationinScience
2010
LycéeRaymondNaves,Toulouse,France
PROFESSIONAL
EXPERIENCE
HighSchoolDiplomawithspecializationinScience
AccorHotelsHeadoffice–GlobalSalesdepartment,Paris,France
PROFESSIONAL
EXPERIENCE
(3700hotels,21brands,94countries)
AccorHotelsHeadoffice–GlobalSalesdepartment,Paris,France
2014Ͳ2016 Assistant
Project Manager Sales Efficiency – Accor Digital Plan (Apprenticeship)
2014Ͳ2016
(3700hotels,21brands,94countries)
x RebuiltanAccorb2bsalesprocess(RFIprocess)toaddmorehotelsinourcorporatecontracts
Assistant Project Manager Sales Efficiency – Accor Digital Plan (Apprenticeship)
x Trained150Accorsalespersonaroundtheworldonthisnewprocess
x RebuiltanAccorb2bsalesprocess(RFIprocess)toaddmorehotelsinourcorporatecontracts
x DroveandleadtheRFIprocessthroughtheyeartoincreasethenumberofnewaddedhotels
x Trained150Accorsalespersonaroundtheworldonthisnewprocess
x Activelyparticipatedinrestructuringallb2bAccorsalesandpricingprocessthroughANAIS(AccorNew
x DroveandleadtheRFIprocessthroughtheyeartoincreasethenumberofnewaddedhotels
ApplicationforIntegratedSales),aSalesforce.comapplication
x Activelyparticipatedinrestructuringallb2bAccorsalesandpricingprocessthroughANAIS(AccorNew
x CoͲdevelopedasolutiontotracktheexactproductionofb2baccountsinourhotels
ApplicationforIntegratedSales),aSalesforce.comapplication
x CoͲdevelopedasolutiontotracktheexactproductionofb2baccountsinourhotels
January–
AccorHotelsPullmanDubaïDeiraCityCentre,Dubaï,UnitedArabEmirates
April2014
(5starhotel,317rooms,MajidAlFuttaimgroup)
January–
AccorHotelsPullmanDubaïDeiraCityCentre,Dubaï,UnitedArabEmirates
Front office intern
(5starhotel,317rooms,MajidAlFuttaimgroup)
April2014 x Handledbooking,checkͲin,checkͲoutfollowingluxurystandards
Front office intern
x ManagedtheupͲsellingandthecrossͲsellingaswellasthecustomer’sloyaltyapplications
x Handledbooking,checkͲin,checkͲoutfollowingluxurystandards
x Dealtwithcustomer’scomplaints
x
ManagedtheupͲsellingandthecrossͲsellingaswellasthecustomer’sloyaltyapplications
x Trainednewstaff
x
Dealtwithcustomer’scomplaints
x Runendofdayreportsandpassedinstructionsforthefollowingshifts
x Trainednewstaff
x Runendofdayreportsandpassedinstructionsforthefollowingshifts
AprilͲ
ChâteauElan&Resort,Braselton(GA),USA
August2012
(Resort«4diamonds»,memberofPreferredHotel&Resortgroup,350rooms)
AprilͲ
ChâteauElan&Resort,Braselton(GA),USA
Assistant concierge intern
(Resort«4diamonds»,memberofPreferredHotel&Resortgroup,350rooms)
August2012 x Informedandadvisedguests
Assistant concierge intern
x Researchandbookingactivitiesforguests
x Informedandadvisedguests
x Offeredapersonalizedassistanceandfollowedupclient’srequestsduringtheirstay
x Researchandbookingactivitiesforguests
x Offeredapersonalizedassistanceandfollowedupclient’srequestsduringtheirstay
April–
ChâteauSaintMartin&Spa,Vence,France
August2011 (Relais&Châteaux5starhotel,2Michelinstarrestaurant,45roomsandvillas)
April–
ChâteauSaintMartin&Spa,Vence,France
Waiterandpastrycookintern
August2011
(Relais&Châteaux5starhotel,2Michelinstarrestaurant,45roomsandvillas)
x Waiterduring2monthsattheStMartingastronomicrestaurant
Waiterandpastrycookintern
x AssistedtheChefpastryinhisdaytodaytasks(creation,setͲup,service)
x Waiterduring2monthsattheStMartingastronomicrestaurant
LANGUAGES AND
TECHNOLOGY
x AssistedtheChefpastryinhisdaytodaytasks(creation,setͲup,service)
Languages
French:mothertongue,English:fluent, German:AͲlevelstandard
LANGUAGES
AND TECHNOLOGY
Technology
StrongMicrosoftSoftwareskills(Word,Excel,VBAprogramming,PowerPoint)ͲCRM:SalesforceͲPMS:Opera
Languages
French:mothertongue,English:fluent, German:AͲlevelstandard
Technology
StrongMicrosoftSoftwareskills(Word,Excel,VBAprogramming,PowerPoint)ͲCRM:SalesforceͲPMS:Opera
OTHER
RELEVANT
INFORMATION
3rdplaceattheCDREnationaltrophy2013(Frenchcateringandhospitalitymanagersassociation)
Music:Guitaristandsingerinaband,playedrugbyatclublevelduring6years.
3rdplaceattheCDREnationaltrophy2013(Frenchcateringandhospitalitymanagersassociation)
Music:Guitaristandsingerinaband,playedrugbyatclublevelduring6years.
111
Mirana RAKOTOARISON
Mirana Mirana.rakotoarison@essec.edu
RAKOTOARISON
Mirana.rakotoarison@essec.edu
+33(0)659001151
French,Malagasy
French,Malagasy
EDUCATION
EDUCATION
2014–2016
2012Ͳ2013
UniversityofWestLondon,London,UnitedKingdom
2012Ͳ2013
UniversityofWestLondon,London,UnitedKingdom
BachelordegreeinHospitalityManagement
BachelordegreeinHospitalityManagement
2009Ͳ2012
LycéehôtelierJeanDrouantMédéric,Paris,France
2009Ͳ2012
LycéehôtelierJeanDrouantMédéric,Paris,France
WORK EXPERIENCE
WORK EXPERIENCE
April–
ACCORHOTELS, Evry, France
2014–2016
April–
ACCORHOTELS, Evry, France
September2015
Financedepartment(Intern):businessanalyst
September2015 x Financedepartment(Intern):businessanalyst
Analysedthemonthlyclosingfinancialstatements:P&L,ratios,statistics,customersegmentation.
Analysedthemonthlyclosingfinancialstatements:P&L,ratios,statistics,customersegmentation.
xx Processedforecastandbudgetandchecktheirreliability.
Processedforecastandbudgetandchecktheirreliability.
xx Followedactionplansandrealisedsavingplans.
Followedactionplansandrealisedsavingplans.
xx Generatedfinancialtoolsforhoteliers,regionalandoperatingdirectors.
Generatedfinancialtoolsforhoteliers,regionalandoperatingdirectors.
xx Realisedbusinessplansaccordingtothebusinessreview.
x Realisedbusinessplansaccordingtothebusinessreview.
October2014–
THE
OLDE BELL, Hurley, United Kingdom
October2014– Assistanttothefinancialcontroller
THE OLDE BELL, Hurley, United Kingdom
July2015
July2015
x Assistanttothefinancialcontroller
Checkedandreconciledweeklybankingsummary,APbatches,payrollbatches,costcontrol
x reports,IncomeauditreportsandAR.
Checkedandreconciledweeklybankingsummary,APbatches,payrollbatches,costcontrol
reports,IncomeauditreportsandAR.
x MetallweeklyandmonthͲenddeadlinesbytimelysubmissionofreportsincludingpettycash,
x hotelfloatcertificate,weeklybanking,statisticsandcovers.
MetallweeklyandmonthͲenddeadlinesbytimelysubmissionofreportsincludingpettycash,
hotelfloatcertificate,weeklybanking,statisticsandcovers.
x SupportedtheFinancialControllerinthedaytodayrunningoftheoffice,deputizedinhis
x absenceandassistedhimwiththebudget,forecastandcashflowpreparation.
SupportedtheFinancialControllerinthedaytodayrunningoftheoffice,deputizedinhis
absenceandassistedhimwiththebudget,forecastandcashflowpreparation.
x Dealtwithmonthlypayrollandmanagedupdateusageandaccrualsforvacation,sickleaveand
x bankholidays.
Dealtwithmonthlypayrollandmanagedupdateusageandaccrualsforvacation,sickleaveand
bankholidays.
April–
LE
MAS DES BORIES, Antonne-et-Trigonant, France
April–
LE MAS DES BORIES, Antonne-et-Trigonant, France
July2013
Consultant
July2013
x Consultant
Establishedamarketresearchbasedontheanalysisofcompetitors,customer’sexpectationsand
x externalenvironment.
Establishedamarketresearchbasedontheanalysisofcompetitors,customer’sexpectationsand
externalenvironment.
x Createdalaunchingeventbyplanningtheeventprocessandevaluatingfeedback.
Createdalaunchingeventbyplanningtheeventprocessandevaluatingfeedback.
xx Developedapackagebyfindingaleisurepartnerandnegotiatingtheprices.
Developedapackagebyfindingaleisurepartnerandnegotiatingtheprices.
xx Commercialisedtheestablishmentbydevelopingthevisibilityofthecompanyontheinternet.
x Commercialisedtheestablishmentbydevelopingthevisibilityofthecompanyontheinternet.
AprilͲ
LA COUPOLE, Paris, France
AprilͲ
LA COUPOLE, Paris, France
August2011
Kitchendepartment(Intern):chefdepartie,executivechefandcostcontroller
August2011
x Kitchendepartment(Intern):chefdepartie,executivechefandcostcontroller
Controlledstocksoffoodandbeverage
Controlledstocksoffoodandbeverage
xx Managedexpensesincludingfoodcost,supplies,uniformsandequipment.
x
Managedexpensesincludingfoodcost,supplies,uniformsandequipment.
x Checkedthereportofdailyflashfoodcostandinvestigatedreasonsforspoilagetoavoid
x excessiveloses.
Checkedthereportofdailyflashfoodcostandinvestigatedreasonsforspoilagetoavoid
excessiveloses.
x Ensuredproperstaffingandschedulinginaccordancetoproductivityguidelines(dutyrotas)
x Ensuredproperstaffingandschedulinginaccordancetoproductivityguidelines(dutyrotas)
AprilͲ
WOODWAY COUNTRY CLUB, Darien, USA
AprilͲ
WOODWAY COUNTRY CLUB, Darien, USA
August2010
F&Bdepartment(Intern):chefderang,bartenderandsnackͲbarvendor
August2010
F&Bdepartment(Intern):chefderang,bartenderandsnackͲbarvendor
LANGUAGES
AND TECHNOLOGY
Languages
French:mothertongue,English:fluent
LANGUAGES AND
TECHNOLOGY
Languages
French:mothertongue,English:fluent
Technology
OperaPMS,SAGE200,MicrosPOS,Outlook,MicrosoftOffice(ExcelVBA),BIA,BIRD,MEGA
Technology
OperaPMS,SAGE200,MicrosPOS,Outlook,MicrosoftOffice(ExcelVBA),BIA,BIRD,MEGA
113
EDUCATION
EDUCATION
FélicieFélicie
RITZ RITZ
ritz.felicie@gmail.com
ritz.felicie@gmail.com
+33(0)689978060
Dateofbirth:9thNovember1988
Dateofbirth:9thNovember1988
French
French
2014Ͳ2016
2014Ͳ2016
2009Ͳ2012
EcoleHôtelièreSavoieͲLéman,ThononͲlesͲBains,France
2009Ͳ2012
EcoleHôtelièreSavoieͲLéman,ThononͲlesͲBains,France
UndergraduatediplomainHospitalityandCateringManagement–Headofclass
UndergraduatediplomainHospitalityandCateringManagement–Headofclass
2003Ͳ2006
LycéeCamilleSée,Colmar,France
2003Ͳ2006
LycéeCamilleSée,Colmar,France
Highschooldiploma,MajorinLiteratureͲwithhonors
Highschooldiploma,MajorinLiteratureͲwithhonors
2014–2016
AccorHotelsDigitalServices,DistributionSystemsAdministration,Évry,France
2014–2016
AccorHotelsDigitalServices,DistributionSystemsAdministration,Évry,France
(24months)
BrandsAdministrationExpert(Apprenticeship)
(24months)
BrandsAdministrationExpert(Apprenticeship)
x AdministeredAccorHotelsDatabase:hoteldataandpricingmanagement,loadingandqualitycontrol
x AdministeredAccorHotelsDatabase:hoteldataandpricingmanagement,loadingandqualitycontrol
x Collecteddata,preparedtechnicalelementsandsupervisedthelaunchofglobalcommercialoffersfor
x Collecteddata,preparedtechnicalelementsandsupervisedthelaunchofglobalcommercialoffersfor
AccorHotelsbrandsondirectandindirectchannels(accorhotels.com,OTAsandGDS)
AccorHotelsbrandsondirectandindirectchannels(accorhotels.com,OTAsandGDS)
x Analyzedandupdateddatabaseforinnovativedigitalprojects(Novotel.comrestructuration,creationand
x Analyzedandupdateddatabaseforinnovativedigitalprojects(Novotel.comrestructuration,creationand
developmentofadedicatedF&Bwebsite)
developmentofadedicatedF&Bwebsite)
LakeHouse,5ͲstarHotel,LuxuryLodgesofAustralia,Daylesford,VIC,Australia
2013–2014
LakeHouse,5ͲstarHotel,LuxuryLodgesofAustralia,Daylesford,VIC,Australia
2013–2014
GuestServiceDutyManager
(18months)
GuestServiceDutyManager
(18months)
x Providedthehighestlevelofguestservice
x Providedthehighestlevelofguestservice
x Coordinatedalldepartmentsoftheproperty,supervisedthehousekeepingteam
x Coordinatedalldepartmentsoftheproperty,supervisedthehousekeepingteam
x Implementednewfrontofficeprocedurestohelpmaintaininghighstandardsofserviceand
x Implementednewfrontofficeprocedurestohelpmaintaininghighstandardsofserviceand
improveefficiency
improveefficiency
MarketingAssistant
MarketingAssistant
x Managedstocktake,ordersandpromotionofretailitems
x Managedstocktake,ordersandpromotionofretailitems
x Managedinternalstaffcommunication(100employees)
x Managedinternalstaffcommunication(100employees)
x Helpedpromotingspecialoffers/eventsviasocialmedia,websiteupdates,newsletters,flyersandposters
x Helpedpromotingspecialoffers/eventsviasocialmedia,websiteupdates,newsletters,flyersandposters
x Organizedpromotionalevents(market,cookingclass,cocktailparty)
x Organizedpromotionalevents(market,cookingclass,cocktailparty)
2012
Wheatleigh,5ͲstarHotel,LeadingHotelsoftheWorld,Lenox,MA,USA
2012
Wheatleigh,5ͲstarHotel,LeadingHotelsoftheWorld,Lenox,MA,USA
(5months)
GuestServiceAgent
(5months)
GuestServiceAgent
x Ensuredahighlevelofguestserviceforaninternationalanddemandingclientele
x Ensuredahighlevelofguestserviceforaninternationalanddemandingclientele
x Responsiblefornightauditandbasicbillingprocedures
x Responsiblefornightauditandbasicbillingprocedures
x Providedauniqueexperiencetotheclientelewithpersonalizedconciergeservice
x Providedauniqueexperiencetotheclientelewithpersonalizedconciergeservice
2011
WinvianFarm,5ͲstarHotel,RelaisetChâteaux,Morris,CT,USA
2011
WinvianFarm,5ͲstarHotel,RelaisetChâteaux,Morris,CT,USA
(4months)
GuestServiceAgent(internship)
(4months)
GuestServiceAgent(internship)
2009
L’Atelierd’GrandͲPère,Restaurant,BarandCafe,Strasbourg,France
2009
L’Atelierd’GrandͲPère,Restaurant,BarandCafe,Strasbourg,France
(8months)
HeadWaitress
(8months)
HeadWaitress
Languages
French:mothertongue,English:fluent,Spanish andGerman:basic
Languages
French:mothertongue,English:fluent,Spanish andGerman:basic
Technology
C2icertificate:ComputerandInternetcertificate(MicrosoftOffice
Technology
C2icertificate:ComputerandInternetcertificate(MicrosoftOffice
Hospitalitysoftwares:Opera,ResortSuite,Micros,Respack,Gumnuts
Hospitalitysoftwares:Opera,ResortSuite,Micros,Respack,Gumnuts
DataAdministrationandPricingapplications(AccorHotelsinternalapplications)
DataAdministrationandPricingapplications(AccorHotelsinternalapplications)
115
Estelle SAC - EPEE
estelle.sacepee@essec.edu
Estelle
SAC - EPEE
estelle.sacepee@essec.edu
+33(0)684635653
French
French
CAREER OBJECTIVE
Toworkforacompanyinhospitalitysectorthatconsiderssustainabledevelopmentorecologypractises.
CAREER OBJECTIVE
Toworkforacompanyinhospitalitysectorthatconsiderssustainabledevelopmentorecologypractises.
EDUCATION
2014–2016
2014–2016
InstitutVatelͲ
Lyon,France
BachelorinHospitalitymanagement
InstitutVatelͲ Lyon,France
2010Ͳ2013
2010Ͳ2013
BachelorinHospitalitymanagement
WORK
EXPERIENCE
2015
LEONARDOHOTELS,Berlin,Germany
WORK EXPERIENCE
6months
RevenueandDistributiontrainee
2015
LEONARDOHOTELS,Berlin,Germany
6months
xRevenueandDistributiontrainee
Preparedtheannualbudget
x
xCheckedandadjustedthemonthlyforecast
Preparedtheannualbudget
xxMaderecommendationsontheyieldingforthe58hotelsinEurope
Checkedandadjustedthemonthlyforecast
xxAnalyzedthemarketsegmentationandcheckedthepickupaccordingly
Maderecommendationsontheyieldingforthe58hotelsinEurope
xxMonitoredthefairperiods
Analyzedthemarketsegmentationandcheckedthepickupaccordingly
2014
2014
x Monitoredthefairperiods
ROKA,London,UnitedKingdom
JapaneserestaurantandShochulounge
ROKA,London,UnitedKingdom
Headwaitress
JapaneserestaurantandShochulounge
xHeadwaitress
Fullyresponsibleforanentiresection,sixdailyservices(90covers)
2011–2012
2011–2012
2012
2012
x Fullyresponsibleforanentiresection,sixdailyservices(90covers)
GRANDHOTELEXCELSIOR,Floriana,Malta.
Conciergerieandreceptiontrainee
GRANDHOTELEXCELSIOR,Floriana,Malta.
•Welcomedandinformedguests,madebooking
Conciergerieandreceptiontrainee
•Informedguestsattheconciergeriedesk
•Welcomedandinformedguests,madebooking
•Informedguestsattheconciergeriedesk
MARITIMHOTELANDRESORT,Bataclava,
Mauritius
Apprenticeship
inseveraldepartments:
MARITIMHOTELANDRESORT,Bataclava, Mauritius
•Guestrelation
Apprenticeship inseveraldepartments:
•Eventsandbanqueting
•Guestrelation
•F&Bdepartment
•Eventsandbanqueting
2011
2011
•F&Bdepartment
HOTELLEYACA,SaintTropez.France
Internship
HOTELLEYACA,SaintTropez.France
•Preparedandsetupthebreakfastbuffet
Internship
•Dealtwithguestinquiries
•Preparedandsetupthebreakfastbuffet
•AssistedtheRestaurantManager
•Dealtwithguestinquiries
•AssistedtheRestaurantManager
LANGUAGES AND
TECHNOLOGY
Languages
French(Native),English(fluent),Spanish(basics)
Technology
SoftwarePackOffice
Languages
French(Native),English(fluent),Spanish(basics)
PMS:OptimaͲBrilliant
Technology
SoftwarePackOffice
Channelmanagers:Parityrate,OTAInsight,Schlomo,HQPlus
PMS:OptimaͲBrilliant
OTHER RELEVANT
EXPERIENCE
Channelmanagers:Parityrate,OTAInsight,Schlomo,HQPlus
VolunteerJobattheFondationGoodPlanetinParis,2015
IMHITraiteur,cateringassociationforeventswithinESSECcampus2015
VolunteerJobattheFondationGoodPlanetinParis,2015
4LTrophy,humanitarianprojectandstudentautomobilerallyinMorocco,February2013and2016
IMHITraiteur,cateringassociationforeventswithinESSECcampus2015
4LTrophy,humanitarianprojectandstudentautomobilerallyinMorocco,February2013and2016
117
Claire TOUBAS
TOUBAS
Claire
Claire.toubas@essec.edu
Claire.toubas@essec.edu
+33(0)6.99.46.57.88
French
French
EDUCATION
2014–2016
2014–2016
2010–2013
2010–2013
2006–2010
2006–2010
AcadémieInternationaledeManagement(AIM),Paris,France
AcadémieInternationaledeManagement(AIM),Paris,France
BachelorofScienceinHospitalityManagement(Topoftheclass)
BachelorofScienceinHospitalityManagement(Topoftheclass)
LycéeGeorgesClémenceau,Reims,France
LycéeGeorgesClémenceau,Reims,France
HighSchoolDiplomainSocialEconomics,optionMathematics(withhonor)
HighSchoolDiplomainSocialEconomics,optionMathematics(withhonor)
WORK EXPERIENCE
WORK
EXPERIENCE
2014–2016
2014–2016
2012–2014
June2013Ͳ
2012–2014
June2014
June2013Ͳ
andMay–
June2014
December2012
andMay– December2012
2011–2013
Extra
2011–2013
Extra
May2011Ͳ
May2012
May2011Ͳ
May2012
ACCORHOTELSHQͲPROFID,Paris,France
ACCORHOTELSHQͲPROFID,Paris,France
AccountantforLeClubAccorHotels,Accor’sFidelityProgram
–Apprenticeship
–Apprenticeship
xAccountantforLeClubAccorHotels,Accor’sFidelityProgram
PerformedgeneralaccountingforoneofAccor’sentity–AccorFidélisation
PerformedgeneralaccountingforoneofAccor’sentity–AccorFidélisation
xxManagedaccountspayableandreceivable
Managedaccountspayableandreceivable
xxRealizedbankreconciliation
Realizedbankreconciliation
xxPreparedsomedeclarations:DAS2,TVA
Preparedsomedeclarations:DAS2,TVA
xxPerformedinterͲcompanyreconciliationforconsolidation
PerformedinterͲcompanyreconciliationforconsolidation
xxControlledandinvoicedhotelsforthefidelityprogram’sfees
Controlledandinvoicedhotelsforthefidelityprogram’sfees
xxAssistedhotelstowardprocessofthefidelityprogram
Assistedhotelstowardprocessofthefidelityprogram
xxParticipatedinimprovingsomeprocessesandsoftware
x Participatedinimprovingsomeprocessesandsoftware
NOVOTELPARISLESHALLES****,Paris,France
NOVOTELPARISLESHALLES****,Paris,France
Accountant
–Trainee&Employee
Accountant
–Trainee&Employee
x Performedgeneralaccounting
Performedgeneralaccounting
xxManagedaccountspayableandreceivable
Managedaccountspayableandreceivable
xxControlledthedailypaymentcollections
Controlledthedailypaymentcollections
xxConductedtheinternalaudit
Conductedtheinternalaudit
xxParticipatedinISOComity(classificationISO14001)
x ParticipatedinISOComity(classificationISO14001)
INTERCONTINENTALPARISMARCEAU*****,Paris,France
INTERCONTINENTALPARISMARCEAU*****,Paris,France
Hostessseminars&banquetingdepartment–Extra
–Extra
xHostessseminars&banquetingdepartment
Greetedguests
Greetedguests
xxManagedthecloakroom
x Managedthecloakroom
GRANDHOTELDUPALAISROYAL***,Paris,France
GRANDHOTELDUPALAISROYAL***,Paris,France
Receptionist
–Trainee&Extra(weekͲends)
–Trainee&Extra(weekͲends)
xReceptionist
CheckedͲin&outguests
CheckedͲin&outguests
xxAssistedguestsduringtheirstay
x
Assistedguestsduringtheirstay
x Tookreservations
Tookreservations
xxControlleddailypaymentcollections
Controlleddailypaymentcollections
xxHelpedforcontrollingrooms&someroomservicetasks.
x Helpedforcontrollingrooms&someroomservicetasks.
LANGUAGES
AND TECHNOLOGY
LANGUAGES AND
TECHNOLOGY
Languages
French:native,English:fluent
Languages
French:native,English:fluent
Technology
MicrosoftOffice,Opéra(PMS),Hotix,Acom&GrandBackR12(Accounting)
Technology
MicrosoftOffice,Opéra(PMS),Hotix,Acom&GrandBackR12(Accounting)
OTHER RELEVANT
INFORMATION
Travel:Australia,Scotland,Netherlands,Spain,USA,Madagascar,ReunionIsland,Tunisia,&Turkey.
Travel:Australia,Scotland,Netherlands,Spain,USA,Madagascar,ReunionIsland,Tunisia,&Turkey.
Hobbies:drawing&painting.
Hobbies:drawing&painting.
119
Capucine VIGUIER
capucine.viguier@essec.edu
Capucine
VIGUIER
capucine.viguier@essec.edu
French
+33(0)603613712
French
EDUCATION
2014–2016
2014–2016 TongjiSEMSchoolofEconomicsandManagement,Shanghai,China
2013–2014
InternationalMasterDegree,6Ͳmonthprogram,inEnterpriseManagement
(AACSBͲEQUISaccredited)
TongjiSEMSchoolofEconomicsandManagement,Shanghai,China
BordeauxSchoolofManagement–
InternationalMasterDegree,6Ͳmonthprogram,inEnterpriseManagement (AACSBͲEQUISaccredited)
)
MasterofScienceinBusinessandManagement(EQUISͲAMBAͲAACSBaccredited
Thesis“AuthenticleadershipintheHospitalityIndustry”
2010–2013
BordeauxSchoolofManagement– KEDGEBusinessSchool,Bordeaux,France
MasterofScienceinBusinessandManagement(EQUISͲAMBAͲAACSBaccredited)
WORK EXPERIENCE
Thesis“AuthenticleadershipintheHospitalityIndustry”
2014–2016
ACCORHOTELS,OfficeHeadquarters,Evry,France
2013–2014
2010–2013
WORK EXPERIENCE
6months
HotelPreopeningProjectManager, LuxuryandUpscaleBrandsFrance – Apprentice
2014–2016 xACCORHOTELS,OfficeHeadquarters,Evry,France
CoͲcreatedandeditedahotelpreopeningtoolkitforMGallerybySofitel
x
Activelyparticipatedinrebrandingprojectsforhotelintegration
6months
HotelPreopeningProjectManager,
LuxuryandUpscaleBrandsFrance – Apprentice
x
CoͲcreatedandeditedahotelpreopeningtoolkitforMGallerybySofitel
PULLMANPARISROISSYCDGAIRPORT ****,Roissy,France
x Activelyparticipatedinrebrandingprojectsforhotelintegration
7months
HotelPreopeningProjectManagerandGeneral
Manager Assistant – Apprentice
xPULLMANPARISROISSYCDGAIRPORT
Builtaretroplanningtosupportthemanagementcommitteetomeetthedeadline(recruitment,
****,Roissy,France
furnitureandfixturesequipment,engineering,meetingoffer,softopeningpreparation,andmore)
7months
HotelPreopeningProjectManagerandGeneral
Manager Assistant – Apprentice
xxDeveloped&promotedtheF&Bconcept(competitiveanalysis,menuspecifications,foodtasting,
Builtaretroplanningtosupportthemanagementcommitteetomeetthedeadline(recruitment,
photoshooting,marketingcollaterals,musicalandvegetalidentity)
furnitureandfixturesequipment,engineering,meetingoffer,softopeningpreparation,andmore)
xxSupervisedthecommunicationagencyandimplementedanEͲreputationstrategy(positioning,
Developed&promotedtheF&Bconcept(competitiveanalysis,menuspecifications,foodtasting,
restaurantwebsitecreation,socialmedia,video,emailingcampaigns)
photoshooting,marketingcollaterals,musicalandvegetalidentity)
xxCoordinatedactionsbetweenthehotelandtheCentralAccorTeamforcommercial,pricingand
SupervisedthecommunicationagencyandimplementedanEͲreputationstrategy(positioning,
distributionpurposes
restaurantwebsitecreation,socialmedia,video,emailingcampaigns)
x CoordinatedactionsbetweenthehotelandtheCentralAccorTeamforcommercial,pricingand
MGALLERYCURESMARINESTROUVILLEHOTELTHALASSO&SPA*****,Trouville,France
distributionpurposes
5months
HotelPreopeningProjectManager–Apprentice
xMGALLERYCURESMARINESTROUVILLEHOTELTHALASSO&SPA*****,Trouville,France
CoͲdevelopedaspecificRevenueManagementsystemtoolfortheRevenueManager
xHotelPreopeningProjectManager–Apprentice
Createdtheroomdirectoryandorchestratedtheprintedcollaterals(creation,validation,order)
5months
xxCoͲproducedtheSales&Marketingplans(objectives,plans,budgets)
CoͲdevelopedaspecificRevenueManagementsystemtoolfortheRevenueManager
x
Createdtheroomdirectoryandorchestratedtheprintedcollaterals(creation,validation,order)
Feb–
LEONARDOHOTELS,OfficeHeadquarters,Berlin,Germany
x CoͲproducedtheSales&Marketingplans(objectives,plans,budgets)
August2014 AssistantRevenueManager(53hotelsinEurope)–Managementtrainee
Feb–
xLEONARDOHOTELS,OfficeHeadquarters,Berlin,Germany
Establishedpickuptrends,reportingtools,&forecastsonaweeklybasis
Preparedforecasts,analyzedactivities,&monitoredRevenueManagementSystem(PMS)
August2014 xAssistantRevenueManager(53hotelsinEurope)–Managementtrainee
x
Establishedpickuptrends,reportingtools,&forecastsonaweeklybasis
2012Ͳ2013
PULLMANHOTELG****,Bangkok,Thailand
x Preparedforecasts,analyzedactivities,&monitoredRevenueManagementSystem(PMS)
– Managementtrainee
3months
GuestRelationOfficer,Group&CrewCoordinator
x
HandledC/I&C/O,managedguests’requests&complaints,andperformedroominspections
2012Ͳ2013
PULLMANHOTELG****,Bangkok,Thailand
5months
F&BServiceAttendantatSCARLETTWINEBAR&RESTAURANT
3months
GuestRelationOfficer,Group&CrewCoordinator – Managementtrainee
xxManagedguestbooking,restaurantoccupancyoptimization,andanalyticaltoolsforreports
HandledC/I&C/O,managedguests’requests&complaints,andperformedroominspections
Managementtrainee
6months
Marketing&EventsCoordinatorfor4outlets–
5months
F&BServiceAttendantatSCARLETTWINEBAR&RESTAURANT
xxReplacedtheMarketingManager,managed2graphicdesignerstocreate,organizeandimplement
Managedguestbooking,restaurantoccupancyoptimization,andanalyticaltoolsforreports
)
eventsupto300peopletoincreaseF&Brevenue(coordination,promotion,postͲeventevaluation
Managementtrainee
6months
Marketing&EventsCoordinatorfor4outlets–
x
ReplacedtheMarketingManager,managed2graphicdesignerstocreate,organizeandimplement
Summer2011 LEONARDOHOTELS,CentralReservationOffice,Wavre,Belgium
eventsupto300peopletoincreaseF&Brevenue(coordination,promotion,postͲeventevaluation)
AssistantofBusinessDevelopmentCenter&ReservationAgentfor5hotelsinBelgium
LANGUAGES
TECHNOLOGY
Summer2011 AND
LEONARDOHOTELS,CentralReservationOffice,Wavre,Belgium
Languages
French:nativeEnglish:fluentSpanish:intermediate
AssistantofBusinessDevelopmentCenter&ReservationAgentfor5hotelsinBelgium
Technology
MSOffice,Prezi,PMSOptima,Micros,RateTiger,GoogleAdWords,TravelClick,STRGlobal,MKG
LANGUAGES AND
TECHNOLOGY
Languages
French:nativeEnglish:fluentSpanish:intermediate
Technology
MSOffice,Prezi,PMSOptima,Micros,RateTiger,GoogleAdWords,TravelClick,STRGlobal,MKG
CultureTravel(Africa,Asia,Europe&UnitedStates),foodphotography,oenology
OTHER RELEVANT
EXPERIENCE
Sports
Running(HalfͲMarathons),waterskiing
Associations
FormerProjectManagerofBordeauxManagementSchool’sJuniorEnterprise–(feasibilitystudies,
CultureTravel(Africa,Asia,Europe&UnitedStates),foodphotography,oenology
marketing,sponsorship,andRegionalCongressorganization–250guests)
Sports
Running(HalfͲMarathons),waterskiing
CoͲfounderofaculturaleventwiththeArts,Culture&ManagementinEuropeChair–150guests
Associations FormerProjectManagerofBordeauxManagementSchool’sJuniorEnterprise–(feasibilitystudies,
marketing,sponsorship,andRegionalCongressorganization–250guests)
CoͲfounderofaculturaleventwiththeArts,Culture&ManagementinEuropeChair–150guests
121
Marthe VISSER
marthe.visser@essec.edu
Marthe
VISSER
marthe.visser@essec.edu
+33(0)652330401
Dutch
Dutch
EDUCATION
2013–2015
2008Ͳ2012
StendenUniversity,Leeuwarden,TheNetherlands
BBAinInternationalHospitalityManagement(THEͲICEaccredited)
2008Ͳ2012
StendenUniversity,Leeuwarden,TheNetherlands
BBAinInternationalHospitalityManagement(THEͲICEaccredited)
WORK
EXPERIENCE
WORK EXPERIENCE
2014–2016
COLISEE,Paris,Bordeaux
AsanexpandingkeyplayerintheFrenchandinternationalmarket,COLISEEoperatesalarge
COLISEE,Paris,Bordeaux
networkofnursinghomesandrehabilitationclinics
AsanexpandingkeyplayerintheFrenchandinternationalmarket,COLISEEoperatesalarge
Commercial
development (Apprenticeship)
networkofnursinghomesandrehabilitationclinics
xCommercial
CoͲmanagedthebrandchangefromJardinsdeCybèletoCOLISEEin2015
development (Apprenticeship)
xxPlayedakeyroleinthepilotandlaunchphaseoftheMyColiseedigitalapplication
CoͲmanagedthebrandchangefromJardinsdeCybèletoCOLISEEin2015
xxCoͲdevelopedaCRMtoolwithinthefacilities’managementsystem(TITAN)
PlayedakeyroleinthepilotandlaunchphaseoftheMyColiseedigitalapplication
xxReorganizedtheteam’sworkingmethodsanddevelopedcommercialtools
CoͲdevelopedaCRMtoolwithinthefacilities’managementsystem(TITAN)
xxIntegratednewhomesandclinicswithinthecompany’sbrandͲandworkmethodwise
Reorganizedtheteam’sworkingmethodsanddevelopedcommercialtools
xxOriented,negotiatedandcontrolledpartnershipswithplacementagenciesandtheirperformances
Integratednewhomesandclinicswithinthecompany’sbrandͲandworkmethodwise
xxHarmonizedthegroup’sdigitalvisibility
Oriented,negotiatedandcontrolledpartnershipswithplacementagenciesandtheirperformances
xxAnalyzedthegroup’sperformancewithregardstoitsoccupancyandguidedthehomesandclinics
Harmonizedthegroup’sdigitalvisibility
xwiththeintegrationintheirprofessionalnetwork
Analyzedthegroup’sperformancewithregardstoitsoccupancyandguidedthehomesandclinics
x Assistedtothemarketpenetrationofthenew‘COLISEE’Groupanditsincreasingperformancein
withtheintegrationintheirprofessionalnetwork
termsofoccupancy
x Assistedtothemarketpenetrationofthenew‘COLISEE’Groupanditsincreasingperformancein
termsofoccupancy
Jan2013–
OVERCOME,Paris,France
Aug2014
Medicalcongresses,EventsandSupport
Jan2013–
OVERCOME,Paris,France
Aug2014
Junior
Project Manager
Medicalcongresses,EventsandSupport
xJunior
Managedtheagency’sDutchandEnglishclientportfolio
Project Manager
xxOrganizedandassistedtocongresssupportandeventsinEuropeancapitals
Managedtheagency’sDutchandEnglishclientportfolio
xxCoordinatedeventsanddelegationsfromAtoZ,fromproposalsandbudgetingtopostͲevent
OrganizedandassistedtocongresssupportandeventsinEuropeancapitals
xevaluationandbilling
CoordinatedeventsanddelegationsfromAtoZ,fromproposalsandbudgetingtopostͲevent
evaluationandbilling
Jan2012–
LEROYALMONCEAURAFFLESPARIS,Paris,France
Jan2013
ParisianLuxuryPalaceHotel
Jan2012–
LEROYALMONCEAURAFFLESPARIS,Paris,France
Jan2013
F&B
and Sales Intern
ParisianLuxuryPalaceHotel
xF&B
RoomService:deliveringinroomservicewhilerespectingthequalitynormsofthehotel
and Sales Intern
xxRoomService:assistingtheroomservicemanagerinhisdailytasks
RoomService:deliveringinroomservicewhilerespectingthequalitynormsofthehotel
xxSalesDepartment:registeringreservationswhilerespectingthequalityproceduresofthehotel
RoomService:assistingtheroomservicemanagerinhisdailytasks
xxSalesDepartment:managingreservationsinOPERAPMS
SalesDepartment:registeringreservationswhilerespectingthequalityproceduresofthehotel
x SalesDepartment:managingreservationsinOPERAPMS
Language:
LANGUAGES Dutch:native,English:fluent,French:Fluent,German:basic
AND TECHNOLOGY
Technology
MSOffice
Language:
Dutch:native,English:fluent,French:Fluent,German:basic
Technology
MSOffice
OTHER RELEVANT
EXPERIENCE & INTERESTS
OTHER
RELEVANT
EXPERIENCE & INTERESTS
2013
Certificate:‘7ͲhabitsofHighlyEffectivePeople‘ofStephenR.Covey
2014–2016
2006Ͳ2011
DuringholidaysandpartͲtime:providedassistancetoelderpeoplewithAlzheimer’sdiseaseand
2013
Certificate:‘7ͲhabitsofHighlyEffectivePeople‘ofStephenR.Covey
2006Ͳ2011 othercognitivedisorders,domesticallyandincarefacilities.(Zorgkompas&ZorggroepApeldoorn,
DuringholidaysandpartͲtime:providedassistancetoelderpeoplewithAlzheimer’sdiseaseand
Netherlands)
othercognitivedisorders,domesticallyandincarefacilities.(Zorgkompas&ZorggroepApeldoorn,
2010Ͳ2011
SecretaryoftheBoardofthehotelinstitute’sstudentassociation
Netherlands)
Interests:Sailing,horseͲriding,running,reading,cooking,music(cello),photography
2010Ͳ2011 SecretaryoftheBoardofthehotelinstitute’sstudentassociation
Interests:Sailing,horseͲriding,running,reading,cooking,music(cello),photography
123
Trang VU (Diane)
diane.vu@essec.edu
Trang VU
(Diane)
diane.vu@essec.edu
th
June1990
Dateofbirth:11
+33(0)668023998
th
Dateofbirth:11 June1990 EDUCATION
2014–2016
EDUCATION
2014–2016
Concentration:RealEstateDevelopment&HotelInvestment
2015
Concentration:RealEstateDevelopment&HotelInvestment
CharteredFinancialAnalystProgramͲ December2015CFALevelICandidate–Passedon1st attempt
2015
December2015CFALevelICandidate–Passedon1st attempt
2011–2014 CharteredFinancialAnalystProgramͲ
InstitutVatelParis,France
Master’sdegreeinInternationalHospitalityManagement–HeadofClass
2011–2014 InstitutVatelParis,France
Master’sdegreeinInternationalHospitalityManagement–HeadofClass
WORK EXPERIENCE
2014–2016
ADAGIOAparthotels,Paris,France
WORK
EXPERIENCE
JointͲventurebetweenAccorhotelsgroupandPierre&VacancesCenterͲParcs
2014–2016 ADAGIOAparthotels,Paris,France
+100aparthotelsinEurope,NorthAfrica,MiddleͲEastandLatinAmerica
JointͲventurebetweenAccorhotelsgroupandPierre&VacancesCenterͲParcs
InternalAuditor&OperationalPerformanceͲApprenticeship
+100aparthotelsinEurope,NorthAfrica,MiddleͲEastandLatinAmerica
x
ConductedonͲsiteauditat30%ofsubsidiaries(France,SwitzerlandandBelgium)
InternalAuditor&OperationalPerformanceͲApprenticeship
x
Identified
operational improvement areas and proposed solution based on procedures and strategic
x ConductedonͲsiteauditat30%ofsubsidiaries(France,SwitzerlandandBelgium)
objectivesofthegroup,takingintoaccountspecificitiesofeachsite
x Identified operational improvement areas and proposed solution based on procedures and strategic
x objectivesofthegroup,takingintoaccountspecificitiesofeachsite
Modeled and conducted monthly central database integrity audit for FOLS Property Manager System
basedonoperationalobjectivesandtechnicalprocedures,usingExcelVBAandMySQLdatabase.
x Modeled and conducted monthly central database integrity audit for FOLS Property Manager System
x basedonoperationalobjectivesandtechnicalprocedures,usingExcelVBAandMySQLdatabase.
ParticipatedinimplementationofPCIͲDSSproject(PaymentCardDataProtection)for+60subsidiaries
x ParticipatedinimplementationofPCIͲDSSproject(PaymentCardDataProtection)for+60subsidiaries
2014
PARISͲHONOTELGroup,Paris,France
(7months)
HotelInvestment&ManagementͲ36hotelsinsubsidiaryinParisandmajorFrenchmetropolises
2014
PARISͲHONOTELGroup,Paris,France
Merger&AcquisitionJuniorAnalyst
(7months)
HotelInvestment&ManagementͲ36hotelsinsubsidiaryinParisandmajorFrenchmetropolises
x SourcedtargetsforacquisitionandmergerinParis,LyonandMarseilleagglomerations
Merger&AcquisitionJuniorAnalyst
Analyzedtarget'soperationalandfinancialpotentialbasedonhistoricalperformanceandsynergieswith
x x SourcedtargetsforacquisitionandmergerinParis,LyonandMarseilleagglomerations
existingsubsidiaries.
x Analyzedtarget'soperationalandfinancialpotentialbasedonhistoricalperformanceandsynergieswith
x existingsubsidiaries.
PreparedBusinessPlansandFinancialPlansforacquisition
x
KepttrackofadministrationproceduresforBoardofDevelopment’sapproval
x PreparedBusinessPlansandFinancialPlansforacquisition
x FF&EManagementandRefurbishmentAssistant–OperationalDept.ͲInternship
KepttrackofadministrationproceduresforBoardofDevelopment’sapproval
x PreparedCapExbudgetforrefurbishment(totalorpartial):five4Ͳstarhotels(70+keyeach)inParis
FF&EManagementandRefurbishmentAssistant–OperationalDept.ͲInternship
Ensured effective planning and management of the activities during renovation : assuring quality
x x PreparedCapExbudgetforrefurbishment(totalorpartial):five4Ͳstarhotels(70+keyeach)inParis
standards,monitoringofdeadlines,workflow,progressandfulfilmentofobjectives
x Ensured effective planning and management of the activities during renovation : assuring quality
x standards,monitoringofdeadlines,workflow,progressandfulfilmentofobjectives
Coordinatedspecialists:architects,interiorarchitects,designersandsuppliers
x
KepttrackofadministrationproceduresforAuthorities’constructionandrenovationapprobation
x Coordinatedspecialists:architects,interiorarchitects,designersandsuppliers
2013
x LOUVREHOTELSGroup,Paris,France
KepttrackofadministrationproceduresforAuthorities’constructionandrenovationapprobation
(6months) LOUVREHOTELSGroup,Paris,France
InternationalDevelopmentAnalystͲInternship
2013
Developmentzone:Europe,AsiaPacific,BRICS,FrancophoneͲAfricaandEasternAfrica
(6months)
InternationalDevelopmentAnalystͲInternship
Developmentstyle:Managementcontract,Franchise&StrategicPartnership
Developmentzone:Europe,AsiaPacific,BRICS,FrancophoneͲAfricaandEasternAfrica
x TargetedopportunitiesforstandardizedandnonͲstandardizedhotelconceptfrom1to5stars
Developmentstyle:Managementcontract,Franchise&StrategicPartnership
ConductedmarketstudyandpreparedBusinessPlan&FinancialProjectionfornewtargets
x x TargetedopportunitiesforstandardizedandnonͲstandardizedhotelconceptfrom1to5stars
Developed proposal for hotel with Franchise contract or Managementcontract: active contribution to
x x ConductedmarketstudyandpreparedBusinessPlan&FinancialProjectionfornewtargets
developmentofGoldenTulipbrandsinIndonesia,Germany,Spain,ItaliaandseveralAfricancountries.
x Developed proposal for hotel with Franchise contract or Managementcontract: active contribution to
x developmentofGoldenTulipbrandsinIndonesia,Germany,Spain,ItaliaandseveralAfricancountries.
Developed Strategic Partner for Targeted markets: contribution to the conclusion of Louvre Hotels
Group’sPartnershipwithLCGWorld,oneoflargesthotelcommercializationnetworkinItalia.
x Developed
Strategic Partner for Targeted markets: contribution to the conclusion of Louvre Hotels
LANGUAGES AND
TECHNOLOGY
Group’sPartnershipwithLCGWorld,oneoflargesthotelcommercializationnetworkinItalia.
Language
French&Vietnamese:Bilingual,English:Fluent,Chinese Mandarin :Notion
ITskills
MicrosoftOffice:Excel(Macro&VBA), Word, PowerPoint
Ͳ Database:
MicrosoftAccess,MySQL(basic)
Language
French&Vietnamese:Bilingual,English:Fluent,Chinese
Mandarin
:Notion
ITskills
MicrosoftOffice:Excel(Macro&VBA),
Word, PowerPoint Ͳ Database: MicrosoftAccess,MySQL(basic)
OTHER RELEVANT
INFORMATION
Piano(autodidact),Ashtanga&VinyasaYoga,Photography,Jazz,Metal
&Classicalmusic
OTHER
RELEVANT INFORMATION
Piano(autodidact),Ashtanga&VinyasaYoga,Photography,Jazz,Metal
&Classicalmusic
125
Bastien
WENTZ
Bastien
WENTZ
Bastien.wentz@essec.edu
Bastien.wentz@essec.edu
+33(0)616666412 Dateofbirth:21April1990
French
French
EDUCATION
EDUCATION
2014–2016
2014–2016
2010–2011
LycéedesMétiersdel’HôtellerieetduTourismeAlexandreDumas,Illkirch,France
2010–2011
Diplomainwinespecialization
Diplomainwinespecialization
2008–2010
2008–2010
Dec2014–
AccorHotelsHeadquarters,Evry,France AccorHotelsHeadquarters,Evry,France Dec2016Dec2014–
OnlinePaymentBusinessAnalystapprentice,APOLprogram(AccorhotelsPaymentOnline)
Dec2016
OnlinePaymentBusinessAnalystapprentice,APOLprogram(AccorhotelsPaymentOnline)
x Monitoredtheperformanceofspecificpaymentmethodsviareports,analyzedthefinancialoutcomes
x Monitoredtheperformanceofspecificpaymentmethodsviareports,analyzedthefinancialoutcomes
oftheprogram
oftheprogram
x ElaboratedfinancialprojectionsfornewAPOLprojects
x ElaboratedfinancialprojectionsfornewAPOLprojects
x ConductedAPOLcommunicationvianewsletters,abouttheevolutionofinternalprojectsandabout
x ConductedAPOLcommunicationvianewsletters,abouttheevolutionofinternalprojectsandabout
theinnovationintheOnlinePaymentindustry
theinnovationintheOnlinePaymentindustry
x RealizedbenchmarkstosupportandchallengethestrategicchoicesofAPOLteam
x RealizedbenchmarkstosupportandchallengethestrategicchoicesofAPOLteam
CavesBarabos,Obernai,France
Sept2013–
CavesBarabos,Obernai,France
Sept2013–
Jan2014
WineandSpiritCellar
Jan2014
WineandSpiritCellar
Sommelier
Sommelier
x LedwineandspiritdegustationinFrenchandinEnglish
x LedwineandspiritdegustationinFrenchandinEnglish
x CreatedadegustationdatabasefortheBaraboscellarWebsite
x CreatedadegustationdatabasefortheBaraboscellarWebsite
x Counseledcustomersabouttheirpurchase,elaboratedfoodandwinepairing,presentedtheAlsatian
x Counseledcustomersabouttheirpurchase,elaboratedfoodandwinepairing,presentedtheAlsatian
vineyardtoforeignguests
vineyardtoforeignguests
HôtelRelaisetChâteauxLeChaletd’Adrien(5*Ͳ 29rooms),Verbier,Switzerland
May–
HôtelRelaisetChâteauxLeChaletd’Adrien(5*Ͳ 29rooms),Verbier,Switzerland
May– Sommelier&Bartender
Sept2013
Sept2013
Sommelier&Bartender
x EnsuredagoodqualityofserviceassommelierinLaTabled’Adrien–1starMichelinRestaurant
x EnsuredagoodqualityofserviceassommelierinLaTabled’Adrien–1starMichelinRestaurant
x Elaboratedandservedoriginalcocktailsinthehotelloungebar–LeTwenty
x Elaboratedandservedoriginalcocktailsinthehotelloungebar–LeTwenty
Nov2012–
HôtelLeRoyalMonceau(5*Ͳ149rooms),Raffles,Paris,France
HôtelLeRoyalMonceau(5*Ͳ149rooms),Raffles,Paris,France
Jan2013 Nov2012–
Sommelier
Jan2013
Sommelier
x Coveredtheserviceintworestaurants:LaCuisine–1starMichelinRestaurant;LeCarpaccio–1star
x Coveredtheserviceintworestaurants:LaCuisine–1starMichelinRestaurant;LeCarpaccio–1star
MichelinRestaurantasteamleader
MichelinRestaurantasteamleader
x AchievedteamresponsibilitiesandtookpartintheNobuproject
x AchievedteamresponsibilitiesandtookpartintheNobuproject
x Oversawstockcontrolanddeliveredgreatrelationshipskillswiththewineproducers
x Oversawstockcontrolanddeliveredgreatrelationshipskillswiththewineproducers
Sept2011–
RestaurantIlVinobyEnricoBernardo1*,Paris,France
RestaurantIlVinobyEnricoBernardo1*,Paris,France
Nov2012Sept2011–
Sommelier
Nov2012
Sommelier
x Openedandclosedrestaurant(50seats),ensuredtopqualityofservice,helpedmembersoftheteam
x Openedandclosedrestaurant(50seats),ensuredtopqualityofservice,helpedmembersoftheteam
workingfortheAwardofEuropeanBestSommelier
workingfortheAwardofEuropeanBestSommelier
x CreatedaFoodandWinepairingdatabasefortherestaurant
x CreatedaFoodandWinepairingdatabasefortherestaurant
x HandledelaborationoftheEnricoBernardo’snewdegustationreviewforLeFigaro
x HandledelaborationoftheEnricoBernardo’snewdegustationreviewforLeFigaro
LANGUAGES
AND
TECHNOLOGY
Language
German:averagelevel
Language
German:averagelevel
Technology
Word,Excel(VBAProgramming),Powerpoint,Publisher,InDesign,SQLLanguage,Micros,Véga
Technology
Word,Excel(VBAProgramming),Powerpoint,Publisher,InDesign,SQLLanguage,Micros,Véga
Hobbies
Music:piano,guitar;literature.
Hobbies
Music:piano,guitar;literature.
Sport:judo(Brownbelt),badminton,running,snowboard
Sport:judo(Brownbelt),badminton,running,snowboard
Awards
1strank:ConcoursGénéral2008,Technologieetgestionhôtelières
Awards
1strank:ConcoursGénéral2008,Technologieetgestionhôtelières
4thrank:TrophéeArmandAntonietti2008
4thrank:TrophéeArmandAntonietti2008
127
PA R I S
ESSEC Business School
3, avenue Bernard-Hirsch
CS 50105 Cergy
95021 Cergy-Pontoise Cedex
France
Tél. +33 (0)1 34 43 30 00
www.essec.edu
ESSEC Executive Education
CNIT BP 230
92053 Paris-La Défense
France
Tél. +33 (0)1 46 92 49 00
www.executive-education.essec.edu
ESSEC Asia Paciﬁc
5 Nepal Park
Singapore 139408
Tél. +65 6884 9780
www.essec.edu/asia
SIN G A P O U R
Contacts
© ESSEC Business School - 570630216 - February/2016 - Document non contractuel - Document non imprimable.
Geneviève Danten
Tél. +33 (0)1 34 43 31 72
danten@essec.edu