air transat - Air World Services

AN
INVITATION TO
TRAVEL
2016
AT A
GLANCE
P.
18
A SUSTAINABLE
BUSINESS
SEAT
SELECTION
CHOOSE
FREELY
P.
33
P.
DIRECT
FLIGHTS TO
CANADA
FREE PERSONALIZED
INFLIGHT ENTERTAINMENT
P.
4
22 10
YOUNG
PASSENGERS
TRAVELLING
ALONE
P.
P.
ECONOMY CLASS
A WARM WELCOME
P.
6
CLUB CLASS
A PERSONALIZED
INFLIGHT EXPERIENCE
14
OPTION PLUS
ADDED COMFORT
AND PRIVILEGES
P.
P.
35
A DIVERSE
FLEET
27
ONLINE
CHECK-IN
24HRS
BEFORE
DEPARTURE
P.
34
P.
20
FAMILY
PROGRAM
P.
28
FREE BAGGAGE
ALLOWANCE
29 DEPARTURE
CITIES IN EUROPE
Discover the wilderness,
the nature and the dynamic
cities in Canada thanks to our
direct flights from the following
european cities:
BELGIUM
IRELAND
• Dublin
CROATIA
• Zagreb
ITALY
• Lamezia
• Brussels
CZECH REPUBLIC
• Prague
• Pisa
•R
ome
• Venice
ENGLAND
• Birmingham
NETHERLANDS
• Amsterdam
• London
• Manchester
FRANCE
• Bordeaux
• Lyon
• Marseille
• Nantes
• Nice
• Paris
• Toulouse
GREECE
• Athens
HUNGARY
• Budapest
PORTUGAL
• Faro
• Lisbon
• Porto
SCOTLAND
• Glasgow
SPAIN
• Barcelona
• Madrid
• Malaga
SWITZERLAND
• Basel-Mulhouse
THE FLEXIBILITY TO LAND IN ONE PROVINCE
AND TAKE OFF FROM ANOTHER.
Find out more about our multi-destination flights
offered at no extra cost on airtransat.com
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3
OUR EXTENDED
NETWORK
Amsterdam
Brussels
Prague
Basel
Budapest
Zagreb
Vancouver
Quebec
City
NEW!
Domestic flights1
in Canada between:
Vancouver and Toronto
Montreal and Toronto
Montreal and Quebec City
Vancouver and Calgary
1 Subject to change.
4
CALGARY
QUEBEC
CITY
EUROPE
MONTREAL
TORONTO
Montreal
Toronto
VANCOUVER
Calgary
BELGIUM
BRUSSELS
CROATIA
ZAGREB
CZECH REPUBLIC PRAGUE
BIRMINGHAM
ENGLAND
LONDON - GATWICK
MANCHESTER
BORDEAUX
LYON
MARSEILLE
NANTES
FRANCE
NICE
PARIS
TOULOUSE
GREECE
ATHENS
HUNGARY
BUDAPEST
IRELAND
DUBLIN
LAMEZIA
PISA
ITALY
ROME
VENICE
NETHERLANDS AMSTERDAM
FARO
PORTUGAL
LISBON
PORTO
SCOTLAND
GLASGOW
BARCELONA
SPAIN
MADRID
MALAGA
SWITZERLAND
BASEL (MULHOUSE, FRANCE)
DIRECT FLIGHTS /
CONNECTING FLIGHTS
Flight schedules subject to change.
5
CLUB
CLASS
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7
SELECT YOUR GOURMET MEAL
IN ADVANCE
up to three days before your flight
online on airtransat.com or by
calling us at 00800 872 672 81.
CLUB
CLASS
An invitation to luxury.
Club Class travellers enjoy VIP treatment and superior
comfort in a spacious cabin located at the front of
the aircraft. It’s the ultimate refinement for the utmost
travel enjoyment.
PRIOR TO DEPARTURE
•Complimentary seat selection service
•Generous baggage allowance –
for checked1 – 15 kg for carry-on
40 kg
AT THE AIRPORT
• Exclusive, rapid check-in counter
•Priority queue at select airport security checkpoints1
• Priority boarding and baggage service
ON BOARD
•
•
•
•
•
Exclusive, spacious Club cabin with wider leather seats
Individual 12” touch screens
More legroom
Dedicated and personalized service
Choice of gourmet meals and superior wine selection
LIMITED SEATS!
The number of Club Class seats is limited to 12 seats
per aircraft2. Book early to ensure yourself a luxury
treatment. Upgrade from Economy to Club Class can
also be made afterwards, by phone, at 00800 872 672 83
or via Mybookings on airtransat.com.
1 Offered at the Montreal and Vancouver airports.
The services provided may be subject to change without notice.
2 Club
Class is only available on Airbus aircraft.
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9
ECONOMY
CLASS
An invitation to happiness.
We offer Economy Class travellers a wide range
of advantages in a relaxing atmosphere.
• Free baggage allowance1
• Ergonomic Italian leather seats
• Progressive lighting for optimal comfort
• Diverse inflight entertainment options
• Two meal services
− Full hot meal with a glass of wine
−Snack
• Beverages (non-alcoholic)
ECO FARES
The three new Eco Fares offer passengers the flexibility
to modify their travel dates or even cancel their trip
if needed.
ECO : Our lowest rate.
Allows changes for a fee. All flight cancellations are possible
for an extra fee.
ECO EXTRA : Affordable rate and more flexibility.
Allows changes at a lower fee. All flight cancellations
are possible for an extra fee.
ECONOMY
CLASS
10
ECO MAX : Maximum flexibility.
Allows changes at no cost and cancellations are authorized
at the lowest fee possible.2
1 Free
within size, piece and weight limits; varies by destination. Fees may be applicable
on domestic flights within Canada. Visit airtransat.com for all the details.
2 For flights to/from Europe, no changes shall be allowed within 24 hours of departure.
For domestic flights within Canada, these benefits are available up to 8 days before
departure, but no reimbursement will be allowed within 7 days of departure.
11
PLAN IN
ADVANCE
ETA
ELECTRONIC TRAVEL
AUTHORIZATION
The Government of Canada has
introduced a new entry requirement
known as Electronic Travel Authorization
(eTA), for visa-exempt foreign nationals
travelling to Canada by air.
This authorization will be mandatory
for any travellers entering Canada
as of March 15, 2016.
This authorization must be requested
online on Canada.ca/eTA before
departure.
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OPTION
PLUS
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15
OPTION
PLUS
HOW TO PURCHASE
OPTION PLUS?
During flight booking or up to three
days prior to departure by phone or
online on airtransat.com.
Upgrade to Option Plus
for additional privileges
and services in Economy Class
starting at
€ 48
SEAT SELECTION
SPECIAL PERKS ON BOARD
Complimentary with the purchase
of Option Plus
PRIORITY CHECK-IN
Check in at a dedicated counter
EXTRA BAGGAGE ALLOWANCE 1
• Comfort kit1
• Set of natural wood earbuds
• Bottle of sparkling wine (200 ml)
• Beer or bottle of wine (200 ml) with the meal
• Snack
• Free alcoholic drink
1 Distributed on flights from Canada.
Up to 10 kg per flight segment
PRIORITY BOARDING
TWO-BY-TWO
SEAT OVER
THE WING
STANDARD (A330‑300) or
STANDARD SEAT
SEAT
WITH A VIEW
(A330‑200,
A310‑300)
TWO-BYTWO SEAT
(A310 and
A330)
Be among the first to board the plane
and settle into your seat
FEES
SPECIAL PERKS ON BOARD
ONE-WAY
€ 48
€ 52
€ 64
€ 92
Including a Comfort Kit and a bottle
of sparkling wine (200 ml)
ROUNDTRIP
€ 80
€ 88
€ 112
€ 168
SEAT WITH
MORE
LEGROOM1
1 Narrower seat with fixed armrest.
PRIORITY BAGGAGE HANDLING
To save time
1 Limited to two pieces.
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17
HOW TO
PRE-BOOK
YOUR SEATS?
During flight
booking or up to
three days prior
to departure by
phone or online
on airtransat.com.
SEAT
SELECTION
Offers passengers their choice
of  seat for a nominal fee.
Starting at only € 20 per segment.
FEES
TRANSATLANTIC
FLIGHTS
DOMESTIC
FLIGHTS
TWO-BY-TWO
SEAT OVER
THE WING
STANDARD or(A330‑300)
STANDARD
SEAT
SEAT WITH
A VIEW
(A330‑200,
A310‑300)
TWO-BYTWO SEAT
(A310 and
A330)
SEAT
WITH
MORE
LEGROOM1
€ 20
€ 24
€ 36
€ 64
€ 8
€ 8
€ 8
€ 20
1 Narrower seat with fixed armrest.
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19
FAMILY
PROGRAM
Because parents often have
their hands full, Air Transat
makes life easier for them.
ADVANTAGES
•DESIGNATED CHECK-IN COUNTER
FOR FAMILIES1
Less time waiting in line
•PRIORITY BOARDING
More time to get settled on board
•SURPRISES ON BOARD
On all our flights, every child receives
a surprise bag filled with entertaining games
•LIMO! STROLLER SERVICE 2
For an easier walk from the plane
to the baggage carousel
CHILDREN FARES
Children under 2 years old (babies) receive
90% discount on the air fare (excl. charges).
Babies are not entitled to their own seat
and therefore no personal baggage allowance.
Children between 2 - 11 years receive 15%
discount on the fare (excl. charges) and are
entitled to the normal baggage allowance
of 23 kg (1 piece) + 10 kg hand-luggage.
1 Available at main Canadian airports.
2 Available at the Montreal, Quebec City, Toronto, Calgary and Vancouver
airports.
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YOUNG PASSENGERS
TRAVELLING
ALONE
Unaccompanied minors
between the ages of 8 and 11
are given special consideration.
For the amount of € 75 / CAD $1001, unaccompanied minors
receive a VIP service of the highest quality from check-in
all the way to arrival at their destination.
THE VIP SERVICE INCLUDES:
•Advance seat selection
•An escort through the airport processes
•Priority boarding
•Priority baggage handling
•Comfort Kit and surprise bag given on board
•Chef Piknik Box with 4 snacks to savour on board
UNDER 8 YEARS
OF AGE
Ineligible for VIP
Service. The child
must be accompanied
by another passenger
aged 16 or older.
AGES 8 TO 11
AGES 12 TO 17
VIP service is
mandatory.
Non-mandatory VIP
Service, though child
is still eligible for
the program.
DUTY-FREE
PURCHASES
ONLINE SHOPPING
BEFORE YOU FLY
From 21 to three days prior to departure,
passengers can pre-order their favourite dutyfree items to be delivered to their seat on board
their outbound and/or return flight. Available
on international flights only, this service
allows you to save 15% to 40% on the
suggested retail price of various items,
including cosmetics, fragrances,
jewellery and much more.
Visit dutyfreeairtransat.com
for all details.
1 The cost is CA $100 (or the equivalent in foreign currency) per unaccompanied minor,
per flight segment, payable in advance via our call centre. This cost is additionnal to the
regular adult ticket the child must have.
This service can be booked up to three days prior to departure at 00800 872 672 81.
Unfortunately, Air Transat cannot accompany children to connecting flights operated
by another air carrier or on Air Transat’s domestic flights.
SPECIAL SERVICES
Air Transat makes sure that all passengers with special
needs, such as persons with reduced mobility, receive
the services they need to make their flight as pleasant
as possible. Whether they need special meals, personal
assistance or pre-seat selection1, we offer a large range
of services to enhance and facilitate their journey.
1
In some cases, the seat selection fee will be waived, but the passenger must provide
a medical certificate.
22
AVAILABLE
FROM 21
TO 3 DAYS
PRIOR TO
DEPARTURE
23
24
HOURS
TO GO
24
25
NEW!
AIR TRANSAT APP
Planning a trip is easier than ever, thanks to Air Transat’s
mobile application. Travellers can now check their flight
status, access practical information (baggage allowance,
inflight services, etc.) and download electronic documents
from their smartphone (iOS).
Download the application for free at the App Store.
FREE!
ONLINE CHECK-IN
Available between 24 and two hours before departure,
online check-in allows passengers to print their boarding
pass and ease the process and waiting time at the airport.
Once check-in is completed, passengers can simply leave
their luggage at our baggage drop-off counter and head
towards the security screening checkpoint.
Visit airtransat.com for a list of airports offering this service.
ATMOSPHERE
MAGAZINE
Air Transat’s inflight magazine is packed with original articles
on our destinations, places to see and be seen, trends,
technology and much more.
NEW !
Available on tablets
The magazine can now be downloaded for free on iOS
and Android tablets. The new digital version offers the same
articles as our printed magazine and provides mobile users
with access to extra interactive content!
Download the Atmosphere Air Transat app
on the App store or Google Play store.
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OPTION PLUS IS A GREAT WAY TO
AVOID EXCESS WEIGHT CHARGES.
By allowing you to bring up
to 10 kg more! All details on p. 16
BAGGAGE
ALLOWANCE
CARRY-ON BAGGAGE
Club Class
1
15 kg
One bag with a maximum weight of Maximum dimensions: 23 x 40 x 51 cm
Economy Class
10 kg
One bag with a maximum weight of Maximum dimensions: 23 x 40 x 51 cm
NOTE : Cameras, laptops and handbags are also allowed
in the cabin.
CHECKED BAGGAGE
Club Class
40 kg
Two bags with a maximum total weight of Transatlanctic flights :
−Free of charge
23 kg – maximum one piece
23 kg
WEIGHT
EXCEEDING THE
ALLOWED LIMIT
(max. 32 kg)1
1st EXTRA
PIECE
TRANSATLANTIC
FLIGHTS TO CANADA
€ 56 / CA $75
(fixed price)
€ 75 /
CA $100
(fixed price)
DOMESTIC FLIGHTS
IN CANADA
CA $75
(fixed price)
CA $25
(fixed price)
FEES
D
omestic flights :
– maximum one piece
−On connecting flights: FOC
−On domestic flights: CA $ 25
EACH
ADDITIONAL
PIECE
€ 150 /
CA $200
(fixed price/
piece)
CA $75
(fixed price/
piece)
1 If any one piece of baggage weighs more than 32 kg, please visit our website airtransat.com
Bagages > Cargo.
MAXIMUM
WEIGHT
ALLOWED
BABY AND CHILD EQUIPMENT SPECIAL
EQUIPMENT
CAR SEAT
Standard
FOLDING PLAYPEN
Standard
STROLLER
Standard
SPORTS EQUIPMENT
GOLF, SKI,
SNOWBOARD,
CAMPING, FISHING,
KITEBOARD AND
DIVING EQUIPMENT 1
BICYCLE
SURFBOARD
OR SAILBOARD
1
Economy Class
EXCESS BAGGAGE PRICE PER
FLIGHT SEGMENT
No charge
(limit of 1 per child)
Additional charges
if baggage allowance
is exceeded
No charge
(limit of 1 per child)
20 kg
Free within limit specific
to item (dimensions, number
of pieces and weight)
32 kg
€ 23 / CA $30
32 kg
€ 75 / CA $100
1 In addition to the checked baggage allowance, we accept sport items with a maximum
weight of 20 kg per passenger at no charge (10 kg for kiteboard). For domestic flights
in Canada the maximum weight allowed is 23 kg; checked baggage fees apply per piece.
Conditions apply. For more information on special equipment transport, please visit
airtransat.com.
PETS
TRANSATLANTIC FLIGHTS
PRICE PER
FLIGHT SEGMENT
€ 205 / CA $275 (per animal)
We only accept cats and dogs on certain routes and which can only be transported in
the hold. Assistance dogs with the attestation and required documents are allowed in the
cabin at no charge when they travel with a disabled person.
For the complete Air Transat policy on the transportation
of sports and medical equipment or other equipment,
please visit airtransat.com.
1 Only available on transatlantic flights.
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ONCE ON
BOARD
30
31
INFLIGHT
ENTERTAINMENT
PERSONALIZED
ENTERTAINMENT
A330 AIRCRAFT
Explore our state-of-the-art
entertainment system equipped with
individual touch screens1 that offer
a wide array of entertainment options
for everyone:
•more than 40 recent and classic
movies
•100 popular TV shows
•8 music channels with different
genres
1 Also available in Club Class on Airbus A310 aircraft.
A310 AIRCRAFT
Take full advantage of our entertainment
options on your portable device! Access
featured content using your web
browser or by downloading the
Air Transat CinePlus application prior
to boarding. Once on board, access
the selected content through the
plane’s local 1 WiFi network.
1 This connection does not enable browsing the Internet.
We recommend charging portable devices prior to
boarding, as this will not be possible on the aircraft.
SHARED SCREENS
A310 AIRCRAFT
(ECONOMY CLASS)
Discover our selection of movies,
TV shows and music playlists, including
recent hits, on our shared screens 1.
1 Services may vary on flights operated by our
partner carriers.
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THE FLEET
You can help protect the planet
and support the prosperity of
local communities by choosing to
stay at a hotel with certification
recognized by the Global
Sustainable Tourism Council
(GSTC).
Because Transat shares your
values, it partners with an
extensive selection of hotels
that are certified by Travelife,
Biosphere Responsible Tourism,
Certification for Sustainable
Tourism, EarthCheck, Green
Globe and Rainforest Alliance.
All of these certifications
guarantee that the hotel complies
with environmental and social
criteria for sustainable tourism.
world.
planet.
Discover the
Protect the
Transat is proud to support its
hotel partners that have earned
one of these certifications, or
Blue Flag certification, which
attests to the sustainable
management of beaches and
marinas. Transat is also pleased
to promote the implementation
of responsible management
practices by its hotel partners.
Because the environment and
local communities are among
the highlights of any vacation.
INCLUDES 21 WIDE-BODY AIRBUS A310
AND A330 AIRCRAFT1
AIRBUS A330-300
Tail height:
55 ft 3 in (16.83 m)
Wingspan:
197 ft 10 in (60.3 m)
Overall length:
208 ft 10 in (63.6 m)
Engines:
2 Rolls Royce Trent 772
Fuel capacity:
169,403 lb (76,839 kg)
Cruising speed:
Mach 0.82 (870 km/h)
Maximum take-off
weight:
473,986 lb (215,000 kg)
Maximum range:
8,000 km
(5,000 nautical miles)
Number of seats :
346 or 375
- 12 in Club Class
- 334 or 363 in Economy
Class
AIRBUS A330-200
Tail height:
57 ft 1 in (17.4 m)
Wingspan:
197 ft 10 in (60.3 m)
Overall length:
188 ft 8 in (58.8 m)
Engines:
2 Rolls Royce Trent 772B
Fuel capacity:
245 316 lb (111,272 kg)
Cruising speed: Mach 0.82 (870 km/h)
Maximum take-off
weight:
509,042 lb (233,000 kg)
Maximum range:
9,600 km
(6,000 nautical miles)
Number of seats:
345
- 12 in Club Class
- 333 in Economy Class
AIRBUS A310-300
Tail height:
51 ft 10 in (15.8 m)
Travelling responsibly begins
when you book your trip.
Wingspan:
144 ft (43.9 m)
Overall length:
153 ft 1 in (46.7 m)
ngines:
E
2 GE CF6-80C2A2
or 2 GE CF6-80C2A8
Fuel capacity:
107,750 lb (48,872 kg)
Cruising speed:
Mach 0.80 (850 km/h)
Maximum take-off
weight:
Model A – 361,560 lb
(164,000 kg)
Model B – 348,106 lb
(157,000 kg)
Maximum autonomy:
8,300 km
(5,200 nautical miles)
Number of seats :
250
- 12 in Club Class
- 238 in Economy Class
1 Our
fleet is also comprised of 8 to 17 Boeing aircraft for flights to Sun destinations and
domestic flights in Canada.
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35
Standard seats
SEATING
PLAN
Two-by-two seats
Standard seats with a view/Two-by-two over the wing
Seats with more legroom
Exit
CLUB Individual 12" touch screens
Shared screens
IRBUS 1
A
A330-300 A
B
C
A
C
D
F
G
375 seats,
12 in Club Class and
363 in Economy Class
53
52
51
50 49 48
47
46 45
44 43
42
41
40 39
38
37
33
36
32
31
30
29
28
27
26
25
24
23
22
21
20
19
18
17
16
15 14
10
9
8
7
6
5 4
D
G
H
J
K
2
1
H
K
Sortie
Écran tactile individuel de 12"
Sièges standards
Sièges deux par deux
Sièges standards avec vue
Sièges avec plus d'espace pour les jambes
IRBUS
A
A330-200
A
B
C
A
B
C
D
F
G
345 seats,
12 in Club Class and
333 in Economy Class
50
49
48
47
46
45
44
43
42
41
40
39
38
37
A
B
C
D
F
G
33
36
H
J
K
32
31
30
29
28
27
26
25
24
23
22
21
20
19
18
17
16
15
14
H
J
K
10
9
8
7
6
5
D
F
G
4
A
C
D
G
H
J
K
2
1
H
K
Sortie
Sièges standards
Sièges deux par deux
Chaque siège de la cabine redessinée est doté d’un écran tactile individuel.
Sièges standards avec vue
Sièges avec plus d’espace pour les jambes
AIRBUS
A310-300
250 seats,
12 in Club Class and
238 in Economy Class
A
B
C
A
B
C
D
F
G
32
31
30
29
28
27
26
25
Sièges standards
Sièges deux par deux
Sièges standards avec vue
24
23
22
21
20
19
18
17
16
15
14
H
J
K
A
C
D
F
G
13
12
11
10
9
8
7
6
5
4
D
G
2
H
J
K
1
H
K
Sortie
Écrans tactiles individuels de 12 po
Écrans partagés
Sièges avec plus d’espace pour les jambes
The cabin layout may vary slightly depending on the aircraft type.
1Some Airbus A330-300 aircraft have a different layout with 346 seats
(12 in Club Class and 334 in Economy Class).
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SOARING TO
NEW HEIGHTS
2015-2016
NORTH AMERICA’S BEST
LEISURE AIRLINE FOR THE
4TH CONSECUTIVE YEAR
2015
Skytrax Annual World Airline
Awards
AMONG CANADA’S BEST
CORPORATE CITIZENS
2015
Corporate Knights
NORTH AMERICA’S MOST
ENVIRONMENTALLY-FRIENDLY
AIR CARRIER
2014
Atmosfair Airline Index
CONTACTS
CALL CENTER CONSUMERS
00800 872 672 83 1
24h/24 – 7/7 in English and French
Mon- Fri 9h – 17h30 in Dutch and German
CALL CENTER TRAVEL AGENTS
00800 872 672 88 1
Mon- Fri 9h – 17h30
SEAT SELECTION CENTER
00800 872 672 81 1
INFO@AIRTRANSAT.NL
AIRTRANSAT.COM
1Free of charge if called from a landline phone.
The schedule, descriptions of services and prices
mentionned in this brochure are subject to change
without prior notice. Subject to printing errors.