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Credit CrunCh
FINDING THE RIGHT ANSWER STARTS HERE Credit Crunch The Money Factor Is your compensation package working? Fall 2008 | Obtaining financing when credit markets are tapped. A word from our CEO MNP’s New Nationwide Vision This past summer, MNP announced its new vision to become a national firm. We are pleased to tell you we have taken the first step toward realizing this new vision by entering the Toronto marketplace. Daryl Ritchie, FCA CEO, Meyers Norris Penny For many years, MNP has been defined as a western-Canadian firm. We started out as a single office in Brandon, Manitoba in 1945. Throughout the years, we grew—one merger and one office at a time,—across Manitoba, Saskatchewan, Alberta, British Columbia, and into northwestern Ontario. Today, we have more than 75 offices across Canada and a number of clients who do business nationally and internationally. But MNP isn’t a regional-based firm; it’s a client-based firm that does what is best for the people we serve. With technology, geographical distance is no longer a barrier to doing business. To best serve our clients, we realized we needed to be connected to business networks across the country. I encourage you to read our Perspectives article to learn more about our new vision. As a firm, we believe our merger with Horwath Orenstein LLP is the beginning of great things. Armed with a highly motivated and skilled team of professionals and a clear plan of action, we will continue to enter new markets and expand services to provide our clients with the expertise and knowledge they need to meet their goals. I’d like to extend a warm welcome to all our new readers. In this issue, you’ll find many excellent ideas to help you achieve success, with topics ranging from obtaining financing when credit markets are tight, to tips on attracting and retaining employees in today’s labour market. MPACT is about helping you find the right answers. Whether you have a comment or a story idea for our next issue, we want to hear from you. E-mail your suggestions to us at mpact@mnp.ca. In this issue Published by: Meyers Norris Penny LLP Features 300, 622 5th Avenue SW Wood Visions crafts a new vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 P: 1.877.500.0792 When is a bonus not a bonus? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Managing Editor The money factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Debra Beck Credit crunch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Calgary, AB T2P 0M6 debra.beck@mnp.ca 250.863.5968 Change for the better . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Framework for owner-managed enterprises (FOME) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Articles in this publication are Project prioritization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 position, nor should they be neither official statements of considered technical advice for Regulars individuals or organizations without consulting an advisor. A word from our CEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Perspectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 mnp.ca 2 MPACT > Fall 2008 MNP Expands into Eastern Canada Clients’ business needs major reason for move east . Toronto ★ T he evolution of mNP into a national firm is good news for Canadian business owners. on the heels of the former western-Canadian based firm’s announcement it planned to go national, it took its first steps in realizing its new vision by merging with Toronto’s Horwath orenstein LLP. mNP is now operating in Canada’s largest financial hub, providing clients with the muscle they need to compete nationally and internationally. while mNP continues to look at future nationwide expansions, the 7th largest accounting and business advisory firm in Canada is also excited about providing access to an unparalleled depth and breadth of skills and knowledge to businesses operating in Toronto. Establishing a national presence may not have been a part of the firm’s original strategic plan but mNP was quick to adapt when it became evident it was where the firm needed to go to better serve its clients. “we have always had a strategic plan and our vision has continuously evolved over the years. many of our clients operate on a national and international level,” explains daryl ritchie, mNP’s Chief Executive officer. “They need to have instant access to assistance from advisors and professionals who understand local conditions across Canada. As a firm we wanted to strengthen our national position and entering the Toronto market was the first step in achieving that.” mNP has built its reputation on the local knowledge of its professionals; since 1945, the firm has expanded to more than 75 locations across western Canada so that clients can obtain assistance from people who understand the markets in which they operate daily. maintaining that local level of expertise was a primary factor in choosing to merge with a reputable firm. one of Toronto’s largest mid-market accounting firms, Horwath orenstein, is well established and its 80 staff members are uniquely positioned to effectively service mNP clients already operating in the Toronto market. Paul dunnett, Horwath orenstein’s Chief Executive officer, is enthusiastic about the merger. “Joining the mNP team will enable our clients and the Toronto business community to access a vast range of accounting specialty and business advisory services, as well as the added depth and expertise of over 2,000 professionals,” he says. Current clients of Horwath orenstein can now access expanded services in Corporate Finance, management Consulting, Enterprise risk, Business Valuations and Litigation Support, Human resource Consulting, Forensic Accounting, and Business Succession. managing the change has been relatively easy for both firms thanks to some important commonalities. “Horwath orenstein and mNP have the same vision, values and commitment to providing quality service to our clients,” says ritchie. Like mNP, Horwath orenstein has always focused on helping clients meet their business and personal goals. The firm has long offered advice, ideas and skills as well as financial expertise, empowering its clients to make informed decisions regarding their business operations. with the merger, mNP has added more professionals in the nation’s largest market, but the firm doesn’t plan to stop there. Future nationwide expansions will continue to allow mNP to further increase its ability to help clients grow their businesses and achieve their goals. 3 But while Dale was pleased with the success, little problems were multiplying. He felt burdened with the amount of work that fell on him and was becoming increasingly overwhelmed. A t Wood Visions, solving clients’ problems with custom-made solutions is an everyday occurrence. The company, located in Medicine Hat, Alberta, designs and builds wood furniture and kitchen cabinets for discerning people looking for style, a perfect fit, and quality that will last. “People come in and they have a pretty good idea of what they need,” says Dale Salmon, owner and manager. “We help them determine their exact requirements, then build the perfect piece to those specifications.” Dale also spent a lot of time thinking about what his own company needed. The business, established in 1991 and incorporated in 1998, had grown organically, evolving from a small refinishing operation into a thriving furniture and cabinet manufacturing and refinishing company with eight full-time employees. 4 MPACT > Fall 2008 Over the years, Dale occasionally met up with Medicine Hat MNP chartered accountant Matthew May, for a round of golf. Dale used another firm for his accounting needs, but he and Matthew enjoyed talking business between holes. Naturally, Dale’s worries about his ability to handle the mounting issues at work surfaced often. “Dale was struggling with empowering his employees,” recounts Matthew. “He was finding himself run into the ground, having to make every decision and being too heavily involved in every aspect of the business.” No stranger to business management, Dale, who obtained a business degree prior to starting Wood Visions, knew he needed to make some changes. He had a good idea of the kinds of changes he wanted to make, including developing an incentive plan for his employees, something that isn’t easy with custom work. What the timecrunched businessman couldn’t do was actually implement the changes. “I’ve gone to seminars and things like that,” says Dale. “I would say to myself ‘I’ve got to do this when I get home,’ then things happen and you just put it off.” Matthew knew Dale’s experiences weren’t unique; many business owners go through growth and suddenly find themselves struggling to balance everything that has to be done in the business. Like Dale, they may know what they want to improve, but simply cannot devote the time or energy to making changes. But Matthew, like many MNP general practitioners, had a some practical suggestions. “We take a forward-thinking approach to your business. We’re not just here to crunch numbers at the end of the year, tell you how you did, and disappear. Our goal is to help business owners deal with their business proactively so they can actually achieve their goals,” he explains. Although Dale wasn’t a client, Matthew invited him to his office for a discussion about the issues at Wood Visions and how MNP might be able to help. He knew Dale didn’t just need someone to tell him what was wrong, or give him a few ideas on how to fix the problems and then walk away. So he offered to work for Dale for one year, helping him determine his exact requirements, design solutions that met his requirements, and implement the solutions to create lasting change. In essence, he would help Dale establish a new vision for his company and create a custom solution that would allow him to achieve that vision. Naturally, Dale had concerns. Cost was one; he’d be investing in what was essentially a part-time employee for an entire year. More worrisome, however, was the fear that he simply wouldn’t be able to put in the time required. “Time is very valuable. I was already really, really busy. But I felt I had to do it some time and if I didn’t, I wouldn’t be able to handle everything. So I went for it,” he says. Together, Matthew and Dale explored Dale’s issues and goals. They then asked the entire staff of Wood Visions to join them in a planning day. “Organizational change is difficult to make. Success requires that each person affected by the change agrees that the change needs to occur and is willing to participate in a new way of operating,” says Matthew. The planning day offered the employees, and Dale, the opportunity to share their vision for the company, openly discuss what they liked and didn’t like about current operations, and set goals that would measure the amount of change that occured. The staff felt the company needed more organization. They also expressed a desire to take on more responsibility for making decisions, something Dale desperately wanted but wasn’t certain his staff was interested in undertaking. “It was a learning process for both sides,” says Dale. “That day was kind of a turning point for our company because I think the employees realized [management] had a long term goal and we wanted them to be a part of it.” A year later, Wood Visions is on the road to becoming the company Dale knew it could be. With Matthew’s help, Dale has implemented a number of changes that have resulted in a smoother operation. Matthew’s business analysis determined that refinishing services should be removed from the company’s service line, allowing Wood Visions to focus on its most profitable services. Monthly staff meetings have also been initiated. While the first few meetings were quiet affairs, they have blossomed into a forum for dealing with minor issues before they become big problems, and are an ideal setting for establishing the next month’s goals. “Those goals are actually being met and not just sitting on a list somewhere,” says Dale. An employee incentive plan is also in place. Rather than reward staff for productivity, the plan provides a share of profits when specific goals are met. “Each month, we measure each employee’s performance,” explains Matthew. “If they meet their performance on a quarterly basis, we then calculate how much profits improved and share those profits with the staff.” Before the end of the engagement, Matthew taught staff members to do the work he’d been doing. He now visits quarterly and provides all accounting and advisory services to the company. Dale says this process has been very valuable. “I recommend it to anybody who is in my situation, where you have a growing company that’s doing well but you know you could go to the next level if you could just create the time and the systems.” When is a bonus When it costs you money. Keeping up with changing tax rules. U ntil recently, paying yourself a bonus and simultaneously lowering your corporate income was a good tax move. But recent changes in federal rules have today’s business owners/managers rethinking remuneration and other tax saving strategies. a lOOK BaCK It all started in 2006 when the federal government introduced new dividend 6 MPACT > Fall 2008 rules. Prior to that time, integration— which ensured tax remained the same regardless of whether you were incorporated—wasn’t working for corporations with earnings above the amount eligible for the small business tax deduction. “In Alberta, for example, if you owned a private company and had earnings less than $300,000 per year, you received a preferential tax rate of 16.12 per cent,” explains Michael Unick, taxation specialist at MNP in Calgary, Alberta. Income above that figure was taxed at a much higher rate— up to 32.5 per cent in the Alberta example. When corporations taxed at the small business rate paid dividends to shareholders, the shareholder received credit for the full amount of corporate tax paid. The shareholder did not not a bonus? receive credit for the full corporate tax paid by the corporation on dividends from high rate income. In the Alberta example, you as the owner would consequently end up paying higher tax on dividends than if you’d taken the money out as a bonus. Not surprisingly, bonuses were common. Then, in 2006, the federal government stepped in to eliminate the inflated taxation on high rate income. “The new dividend rules say that if a corporation pays a dividend out of retained earnings that were subject to the high rate of corporate tax, the shareholder gets a credit for that high rate of tax,” says Michael. Again using Alberta as an example, the new rules allow the shareholder a credit that approximates the corporate tax rate in Alberta in 2008 on dividends paid out from high rate income. Michael notes that the concept doesn’t work perfectly in every province. The federal rate is set for an average across Canada; some provinces, such as Manitoba, have higher rates on dividends than others. “If you’re in Manitoba, you’re still discouraged from paying dividends, whereas in Alberta, the rates work well,” says Michael. The TaBles Turn In its 2008 budget, the federal government reduced corporate taxes; some provinces followed suit. The reduction, which varies by province, has interesting implications for business owners across Canada. Alberta’s corporate tax rate will fall to 25 per cent in 2012. “In Alberta, if you pay yourself a bonus with the intent of lowering your corporate income to receive the preferential tax rate, you’re going to pay 39 per cent on that bonus,” explains Michael. “But if you leave that money in your corporation, by 2012 you’ll only pay 25 per cent.” By foregoing the bonus and keeping the money in the company, you can defer 14 per centage points of tax. You can use that money to reinvest in your business. “Theoretically, you’ll make a return on the money, which will eventually go to you as the shareholder,” Michael points out. asseT PrOne The new rules may also affect the way you structure the sale of your business. Until now, most owners preferred to sell shares rather than assets in order to receive the capital gains tax rate. Today and in the future, the capital gains rate may actually be higher than the rate on eligible dividends. Michael offers the Alberta example again. “The rate on eligible dividends, a dividend out of high rate tax, is 14.5 per cent next year, the current capital gains rate is 19.5 per cent. This is something completely new.” If you have capital gains exemption availability, you’ll likely still want to sell your shares. If not, look at simply selling the assets and paying a dividend out of the cash left in the company. WOrD TO The WIse Michael warns that there is a downside to paying dividends. When more money is included in your income, you’re moved through the marginal tax rates at a faster pace. “Paying these eligible dividends will get you through the clawbacks of benefits such as the GST credit or child tax benefit a lot faster.” As federal and provincial rules change, your tax strategy must also evolve in order to remain effective. For more information on how to improve your tax savings, contact Michael unick, Tax specialist at 403 .263 .3385 or contact your local MnP office . 7 r o t c a F y e n o M The n O I T a s n e P M O Is YOur C ? g n I K r O W e g PaCKa ation er your compens To assess wheth t and tioned to attrac plan is well posi be lent it needs to retain the top ta ds the erine recommen th Ca . ul sf es cc su process: following review days when you “Gone are the , e base pay was cros s th e na ti on d make sure th ul co ld stay. are fa ci ng and people wou or ga ni za ti on s nt ie ic ff su ri ng fo r th e anymore,” em pt y de sk s, hi at ’s not the case Th s, th n Practice every few mon e Compensatio th ys sa same position by. etly Catherine Gam employees secr ader for MNP, Le or dealing with s anged in term ons elsewhere. “Things have ch evaluating opti ion packages hat compensat and w d of fin to g lin gg to remain If you’re stru ok like in order e. lo on to al t ed no ne re u’ , yo to keep top talent in order for you mpetitive and n Planning co io at ns pe m le Co peop .” In its 2008 d keep your top an ce t en ac er tr nf at Co e , Th Outlook Report es ng and nsation packag a listed attracti ad Today’s compe Board of Can e fiv p to riable pay as two of the include more va retaining talent . ses, es ss ne si bu ch as cash bonu adian components su priorities for Can ive plans, sharing, incent it al of rn pr te ex e am M an y of us bl s. Once a perk in and stock option gh t to do so . ri re e’ w d an tions, variable fa ct or s, si ne ss utive level posi bu ec ex ve ti ti pe m fered at all Th e hi gh ly co ur e now being of ar bo s la an ng pl si y ea pa cr d in large and small. en vi ro nm en t an to ls by businesses rd ve ha le it e ak m sh or ta ge s do ration coming le . Bu t ch al ki ng “The next gene fi nd go od pe op s m le ob pr wants to be re te nt io n the workforce to in at tr ac ti on an d e th good work,” do es n’ t so lv e arded for doing w re up to ba d lu ck variable pay rs w ho w an t to Catherine. “The ys sa pr ob le m . O w ne sirable and is su cc es sf ul ne ed nent is very de po m co co nt in ue to be is su e g as part de al w it h th e ey are requirin y th el ng iv hi ct et oa m pr so to at io n e.” th ei r co m pe ns of their packag by ex am in in g er th he w g in de te rm in pa ck ag es an d da y. ap pr op ri at e to th e of fe r is st ill A 8 MPACT > Fall 2008 TTOM geT TO The BO OF Issues as only as successful Your business is re ng in it. Don’t igno the people worki s ee unhappy employ high turnover or ion action and retent and attribute attr ntrol. co outside of your issues to factors . e root of the issue Instead, get to th out if your How do you find e? ckage is to blam compensation pa fastest way is to Sometimes, the t ees outright. Bu ask your employ sions us sc di that such Catherine warns d with care. must be handle ther R discussion, whe “In any type of H at or a formal it’s an informal ch have ction survey, you employee satisfa e you don’t raise th to be careful that en employees and th expectations of . ns ai liver,” she expl not be able to de sion sition your discus The key is to po ain exploratory. Expl and questions as ns hear staff concer that you want to ering mitted to discov and you’re com ’t yet oblems but aren the causes of pr take. the solution will sure what form r eValuaTe YOuIng er CurrenT OFF ion your compensat If you determine a of a turn-off than package is more cold, s time to take a talent magnet, it’ and t you’re offering hard look at wha ce. in the marketpla how it stacks up to perform a Your first step is fine the roles of job analysis to de riptions as g at factors such you’ll be lookin the b, jo plexity in the the level of com the ment required, amount of judg k w -making, the or level of decision al is d so on. Your go environment an der or archy or rank to develop a hier ickly allows you to qu of positions that (not le each position see how valuab n. the organizatio person) is within ate job desc each job. “Accur R tion for many H are the founda nsation cluding compe components, in herine. “If you plans,” says Cat e defined what th haven’t clearly t n’ b are, you have roles of each jo dation.” built that foun should detail Job descriptions ant features the most import es and ing the duti of a job, includ med, at must be perfor responsibilities th owledge, skills, as well as the kn to ired for someone and effort requ ties. rform those du competently pe b descriptions With accurate jo ch then evaluate ea in hand, you can rnal termine the inte job in order to de r of sitions. A numbe worth of the po can s ol niques and to evaluation tech ially task but essent be used for this e the external lastly, determin talent by value of your key zations t other organi examining wha ation rms of compens are offering in te is ckages. To do th (and benefits) pa re u’ must ensure yo effectively, you es to apples. comparing appl s may tor organization “Your compara an u’re looking at be different if yo u yo e on than thos executive positi st ting a receptioni use when evalua Catherine. position,” says cess ber of ways to ac There are a num ion t the compensat information abou ns. tio parator organiza packages of com ere are s work well if th Telephone survey want ific positions you two or three spec ude ther options incl to focus in on. O or information purchasing survey carry arty assistance to obtaining third-p survey. d compensation out a customize PuTTIng IT all TOgeTher ible, and ith a solid, defens w up e m co to u ill allow yo e. Although the e above process w se salary structur ba a of Going through th t en pm lo ve integrate m through the de istical analysis to at st ng iri qu fair salary progra re l, y technica once in place. ry structure is fairl easy to maintain s it’ , ns creation of a sala io sit po e ternal values of th ly to the internal and ex k review annual n package a quic io at ns pe m ou co your carried t You should give view should be re le sa le ho w A iveness. nt. ensure competit conditions warra when economic ns: Variable Pay Pla e Future The Wave of th competitive In an increasingly all organizations of business climate, r incentive plans fo sizes are offering e er H . nior positions entry-level and ju n to watch for whe are a few things nts ne po variable com working out the ation package: of your compens si gh t . If en su re a lin e of ’ll t se e ho w th ey em pl oy ee s ca n’ e ct th e ob je ct iv be ab le to im pa ey th th em , th en yo u’ ve se t fo r at ed to tr y an d w on ’t be m ot iv k. pl an w on ’t w or yo ur in ce nt iv e ’t le dipping . Don Watch for doub ing oyee for achiev reward the empl es ice. The objectiv the same goal tw ble pay plan set in your varia e t from those th must be differen a as ld be achieving employee shou e job. regular part of th rable . Any Make it measu ble. ust be measura objective set, m k ac ld be able to tr Employees shou ce on their own. their performan ? need more info ation on For more inform planning, compensation or cal MnP office contact your lo by , Catherine gam Practice leader Compensation 7-500-0795 . for MnP at 1-87 9 Obtaining financing when credit markets are tapped . I f you think the subprime mortgage fiasco wreaking havoc in the U.S. has nothing to do with you, think again. The situation has affected credit markets globally and that’s having a significant effect on Canadian businesses looking to access additional capital. “Most of the Canadian banks were involved in some form with the subprime market in the United States. As a result, they’ve had to concentrate on cleaning up their own financial balance sheet,” explains Wes Priebe, Senior Vice-President and Director with Tamarack Capital Advisors in Edmonton. Canadian banks appear to have weathered the storm but, there’s been a significant shift in their willingness to maintain their previous risk levels. As a result, they’ve tightened the parameters within which they are willing to provide debt financing. Companies have to show more information and businesses in some sectors are finding it difficult to get a bank to look at their projects. In fall 2007, Tamarack Capital’s VicePresident and Director in Calgary, Doug Bedard, had a list of 35 financial institutions to approach about financing for a forestry company. “By the time we went through the process and simultaneously watched the subprime effect on the market, we were down to three or four lenders still interested in looking at the forestry sector,” he says. CreaTIVITY COunTs With traditional credit markets tightening their belts, companies have to craft creative solutions to meet financing requirements. Mezzanine financing is one solution. Banks or specialized lenders provide subordinated debt, which is then recognized as equity or quasi-equity by senior lenders. It is a more expensive option, but it’s one way to make your project more palatable to traditional lenders. You can also explore alternative lenders. Banks need to see strong working capital, a strong equity position, and good cash flow. Alternative lenders are willing to look at other aspects of the business. Subordinated debt lenders, for example, tend to make decisions based on your free or surplus cash flow (cash available after debt servicing) rather than on assets or overall leverage. Wes has assisted in several management buy out situations. “In those management buy outs, you try to leverage as much debt against the assets within the company as possible. That can lead into a larger amount of debt in relation to equity, highly leveraging the company and limiting the amount banks will be prepared to finance,” he explains. If the company has proven surplus cashflow, subordinated debt lenders may be willing to provide the capital with the subordinated debt viewed as equity to the lenders and thereby improving the leverage. Asset-based lenders will look at financing receivables and inventory, something traditional lenders aren’t comfortable doing, especially inventory. Asset-based lenders participation is not limited to stringent debt to equity covenants required by the traditional lenders; decisions are based on the quality of the assets being financed. Again, it’s a more expensive form of financing, but the additional costs may be worth the expenditure, particularly for businesses growing at a rapid rate or with limited fixed assets. COsT Versus OPPOrTunITY Should you explore more expensive forms of financing? You may have no choice given what appears to be a further tightening of credit policies by the lenders. The tightening of credit markets is not limited to traditional sources of financing. “Today, subdebt and assetbased lenders are taking a harder, longer look before making their decision than they were a year ago,” says Wes. A business case analysis comparing the cost of different forms of financing and the cost of not proceeding with your project is recommended. PreParaTIOn Is KeY “Some of our lenders are experts in a certain industry sector. If you have a project that aligns with them, and if their risk management team can understand your project or business very well, you may have a good opportunity to raise debt with that institution,” explains Doug. The key to approaching lenders is preparation. The more information you provide, the faster you’ll be matched with the appropriate source of capital and the better able the lender will be to make a timely decision. For more information on corporate finance solutions, call Wes Priebe, senior Vice-President with Tamarack Capital at 780 .451 .4406 . CHANGE Better for the How to successfully navigate changes in your organization. Y ou’re dealing with a complicated merger. The business down the street needs a new IT system. Next door, there’s a company looking at downsizing. Three very different situations with one thing in common: they’re examples of organizational change that can all be managed using the same process. “There is often a tendency to think, in a specific situation of implementing change, that your situation is utterly and uniquely different from any other time someone’s implemented change,” says Mackenzie Kyle, MNP’s Project Management Practice Leader, based in Calgary. Mackenzie and Jennifer Trost, a Project Management Advisor in MNP’s Vancouver office, suggest treating changes as projects and using project management skills and techniques to get from where you are, to where you want to be. With project management tools, skills, and knowledge, you can develop and execute a sound, feasible plan allowing you to achieve stakeholder buy in and the desired result. You’ll know what’s happening at each stage of your change project, be able to anticipate and thus mitigate risks, and ultimately, complete the project as quickly and cost-effectively as possible. Here are five key steps to managing your next change: 1 . have a vision . “Regardless of the type of change you’re trying to manage, you’re going from status quo to the desired end state,” says Jennifer, who’s helped clients in a number of industries transition smoothly through complicated changes. Determining your goals and ensuring management is clear on the vision for the project sets the stage for ultimate success. project management workshop during their work with Mackenzie, acquiring skills and techniques they continue to use to this day. 2 . let the problem define the solution . “You want to ensure you aren’t going to solve a problem that didn’t exist or address something that doesn’t really have anything to do with the major issue you’re struggling with,” says Mackenzie. 4 . Identify stakeholders early . Leaving stakeholders out of the planning process decreases the chance of them adopting the change. Early involvement and a willingness to listen to stakeholders leaves them feeling engaged in the change process. Unearth the root causes of issues before attempting to develop a solution. A third party can be invaluable in this process, providing fresh and objective insight. “When you’ve been in any particular organization for a long time, it’s very hard to see that there might be a different way of doing things or there might be a different angle to a situation or an issue,” notes Karina Brino, Executive Director of Policy and Sustainability at the B.C. Ministry of Energy, Mines and Petroleum Resources. In 2004, Mackenzie helped the ministry navigate its way through a significant strategic change. “Mackenzie’s perspective on our issues was quite important to us,” Karina explains. 3 . Devote the required resources . Ensure appointed personnel have the time they need to carry out their new responsibilities and consider outsourcing change management for long-term, complicated projects. Just as important is the need to give those responsible for the change the knowledge and tools for effective management. Karina and her staff took MNP’s intensive two-day A stakeholder analysis will determine the internal and external stakeholders, which may change for different phases of long-term change projects. 5 . Document your plan . Once you know your goal and how to achieve it, break the work down into separate activities and assign durations and resources. Your plan should also include the risks at each stage of the project, the impacts of those risks, and mitigation techniques. Any deviations from the plan should be communicated immediately to the appropriate stakeholders. “By involving the stakeholders this way, you’re getting buy in at every stage,” says Jennifer. Successful change doesn’t occur by itself. Applying a change management system guides you through the transition and ensures you reach your goal as painlessly as possible. For more information on change management, contact Mackenzie Kyle, MnP Project Management leader at 403 .537 .8430 or Jennifer Trost, Project Management advisor at 604 .637 .1581 or your local MnP office . FOR OWNER-MANAGED ENTERPRISES (FOME) New accounting standards may still take a one-size-fits-all approach. A new accounting framework intended to simplify financial reporting for very small private enterprises may not become generally accepted accounting after all. “The existing CICA Handbook will apply until a new standard is in place.” The Canadian Institute of Chartered Accountants (CICA) initiated the development of the Framework for Owner-Managed Enterprises (FOME) in an attempt to simplify reporting standards for owner-managed enterprises without significant external users. Current accounting standards take a one-size-fits-all approach and apply to all enterprises, from the largest public corporation to the smallest private company. FOME was developed for use by enterprises that borrow less than $250,000; may not have an accountant on staff; rely on financial statements for performance, asset and debt assessments; and use those statements for banking, financing and filing income taxes. If FOME became generally accepted, public accountants would be able 12 MPACT > Fall 2008 to provide assurance on financial statements prepared under the new framework. CICA invited public comment on the framework in early 2008. “The FOME document discussion paper attracted more responses than anything else the CICA or the Accounting Standards Board (AcSB) has ever done,” says Brian Drayton, an assurance partner for MNP in Regina. The majority of the approximately 300 responses indicated general approval of the plan to simplify reporting standards and the concepts presented in the FOME document. But many of those responding expressed concern about an accounting framework developed for one type of enterprise. “Many people said they don’t want to end up with half a dozen Generally Accepted Accounting Principles (GAAP) in Canada,” says Brian. The public wanted to avoid the creation of multiple GAAP standards, something the AcSB agreed could be an issue, and not just for those trying to figure out which standard to apply. Multiple sets of standards compromise the comparability of financial statements as well as complicate training, education and maintenance of standards over time. Consequently, the AcSB is exploring the possibility of developing a single solution applicable to all Canadian private enterprises, regardless of size or user group. It’s a return to the one-size-fits-all approach, but with a twist. The adoption of the International Financial Reporting Standards (IFRS) for publicly accountable companies— set to kick in on January 1, 2011— removes large public enterprises from the equation. At that time, one size or set of reporting standards will no longer have to stretch to accommodate the needs of publicly accountable enterprises. “That’s important, because the reporting needs and business situation of publicly accountable companies are more complicated than the needs and situation of private enterprises,” says Brian. Obviously, private companies come in all sizes and their reporting needs vary; a simplified GAAP may not work for very large private enterprises operating internationally or globally. These companies, says Brian, may wish to elect to adopt the IRFS if a new or revised GAAP for private enterprises doesn’t work for them. Brian is a member of the Accounting Standards Board and is the chairman of the Advisory Committee on NonPublicly Accountable Enterprises, established by the AcSB to look at the issue and develop a possible solution. The project is being fasttracked; the committee plans to present a working document to the AcSB in fall 2008 and hopes to ask for public input by the end of the year. If the committee finds a new GAAP standard is warranted, the standard should be in place by mid-2009. Until that time, the private sector can relax. Concerns surrounding changing reporting standards and what the new GAAP will look like aren’t warranted. The existing CICA Handbook will apply until a new standard is in place. “The worst case scenario is that they’ll end up with what they have right now,” says Brian. “The best case scenario is that we’ll develop a new GAAP standard in Canada that will be significantly simplified and perhaps better meet the need of all private enterprise.” FOME is still in existence and any company not requiring GAAP based financial statements is free to adopt its provisions with the awareness that it is not likely to become a standard. For more information on FOMe and revisions to gaaP, call Brian Drayton, assurance Partner at 306 .790 .7900 or contact your local MnP office . 13 How to decide what to do first in your business. A t any point in time, there are numerous steps you can take to improve your business. The challenge, of course, is deciding what to do first. Business diagnostics can help. designed to help you assess strengths and weaknesses, identify issues affecting performance, pinpoint possible improvements, and create action plans, business diagnostics are perfect for prioritizing the changes you need to make so you can begin to reap the benefits of improvement as quickly as possible. The typical business diagnostic begins with a detailed look at the profile of the company and the landscape in which you operate. Then a custom project plan is created to guide the remainder of the process. A full analysis of your core business processes determines areas in which you are out of balance. Your efforts are assessed in eight key areas: Business strategy Products and services Organizational structure Human resources Organizational culture Finances Technology Customer relations You also need to determine if the change makes sense. In most cases, improvements are worth the time, money, and effort spent on implementation; comparing the cost of not doing it to the cost of making the change provides certainty. And, of course, some initiatives will pay off faster than others. In the final phase of the process, you’ll create short-term, mid-term, and longterm action plans, providing you with a road map to guide your change efforts. How to decide what to do first in your business. The entire diagnostic process takes “Through a business diagnostic, you may discover seven things you should address,” says mark Brown, director Business Consulting Services, meyers Norris Penny. “If the first item is going to be very difficult to do, you may want to put it further down on the to-do list and select a couple you can complete fairly quickly, that will give you a reasonably good pay off. By prioritizing the changes you want to implement, you can buy time to deal with the changes that require the most resources while steadily working toward a new level of success. The PrOCess “using business diagnostics, you get to the root cause of why things aren’t working the way they should and figure out what projects have the highest potential for significant return, then address those in order of importance,” says mark. 14 MPACT > Fall 2008 Findings can be surprising. “You may find, for example, that the one customer that gives you 50 per cent of your business is responsible for only 20 per cent of your profits,” explains mark. “That means you’re out of balance.” once you understand exactly what’s wrong and what’s driving the issue, it’s time for phase four of the diagnostic process. This is an opportunity to identify potential solutions, determine the probability of success for each solution, and calculate the pay out. with all information collected, you can prioritize fairly easily. “You want to look at the level of pain created by each issue. If it’s an intense, acute pain, you will want to deal with that fairly quickly,” says mark. up to a month to create the list of projects and to determine the priority for addressing those projects, depending on the size and scope of your business. owners should be prepared to dedicate time; your input is required to develop a complete picture of your operation, business climate, and issues. Staff members, who often have a different and sometimes more accurate perspective on problems, should also set aside time. Is a business diagnostic worth it? why not simply jump in and start making the adjustments you know you need to make? Says mark: “when you’re refocusing the business, whatever time and effort you spend on diagnostics will pay off several times because now you’re going to be addressing the right opportunities rather than taking a trial and error approach.” ess You? n i s n Bus Help gnostics a C Howgnostic business diaife cycle. l use Dia er, ness ev s can the busi , h o w e s h a ve anie y f p r o a m v ag ge ill Co nt st y sta ok at w e hey r r e e v f ow t lo dif l h in e l t ’ t a u a t yo sses look Wha e busine e’s a r e s H u ds. beca t nee n e r e diff ou: elp y h n ca Increasingly, bu siness owners are realizing th of starting off e importance on the right fo ot. “The needs ar e more obvio us, so the dia complicated,” gnosis is less notes Mark. “T he goal is sim everything w ply to get orking right th e first time an overall perfo d improve rmance, thus reducing the of failure.” chance If you’re just starting out, business diagn can help you ostics : business pla n Identify you Identify and If growth has slowed or stopped altogether, diagnostics can help you determine why and identify the chang es to make to rectify the situation. For mature businesses, business diagnostics can help you: Analyze your current strengths and weaknesses Identify and select research and development opportunities Analyze growth strategies Start-ups Organize a Mature businesses r financing n design effici eeds and op portunities ent business rprises nte Growing e processes xtremely , it’s also e le b ra si e d s y,” th is alway bankruptc While grow n grow to e ft o n a c g. “You challengin s. s Mark warn diagnostic , business th w ro g f o ods During peri help with: ce growth ow to finan fl sh a c g n Structuri mand up with de p e e k to y g capacit Increasin izational iled organ ta e d re o am Creating structure iency timal effic p o r fo s e process Adjusting provide a nology to h c te n o ti a ng inform Structuri ation fo el of in rm higher lev Identify and analyze potential markets, such as new geographical markets or customer groups Challenged b usinesses Older busines ses with agin g product lin sales need to es experienci make change ng declining s sooner rather there are cash than later. O flow problem ften s; working ca obsolete or ex pital may be cess inventory ti ed up in , or there may the ability to be issues surr collect from ounding some custom ers. In these case s, business dia gnostics are useful for: Identifying ways to imp rove operatio nal efficiency Analyzing m arket and pro duct opport unities Developing new ways to attract and re tain employe Structuring es cash flow Developing and managin g new techn ology For more in formation o n how a busi help, call M ness diagno ark Brown, D stic can irector Busi Services at ness Consult 1.877 .500.0 ing 792 or your local MNP o ffice. 15 WE’RE NOT JUST SHARING COFFEE, WE’RE SHARING IDEAS. At Meyers Norris Penny, having a cup of coffee is a chance to sit down one-on-one, exchange ideas and develop relationships. Through those relationships we can better understand you and your business and provide stronger strategies that will take you where you want to go. As the 7th largest accountancy and business advisory firm in Canada, our professionals provide world-class expertise, in-depth knowledge and personalized service to find the right solutions for you and your business. To find out what we can do for you, call Randy Mowat, Vice-President, Marketing at 1.877.500.0972. Chartered Accountants and Business Advisors 1.877.500.0792 mnp.ca Finding the right answer starts here. MPACT is published two times a year by meyers Norris Penny. It provides information that is necessarily general in nature. For guidance on your individual situation, we recommend you consult your mNP professional. Printed in Canada with canola ink, on recycled paper containing 10% postconsumer waste PuBLICATIoN AGrEEmENT NumBEr: 41194046 Postmaster, if undeliverable, please return with forwarding address noted to: meyers Norris Penny LLP, #800, 700 - 6th Ave Sw Calgary, AB T2P 0T8