eGovernment in - Joinup

Transcription

eGovernment in
WHAT’S INSIDE
Country Profile
History
Strategy
Legal Framework
Actors
Who’s Who
Infrastructure
Services for Citizens
Services for Businesses
the Netherlands
ISA
Visit the e-Government factsheets online on Joinup.eu
Joinup is a collaborative platform created by the European Commission under the Interoperability
Solutions for Public Administrations (ISA) in Europe Programme. Joinup provides numerous services
around 3 main functionalities:
1. An observatory on interoperability, e-government, e-inclusion and e-health
2. A collaborative platform of open communities
3. A repository of interoperability solutions
This document is meant to present an overview of the eGoverment status in this country and not to be exhaustive in its
references and analysis. Even though every possible care has been taken by the authors to refer to and use valid data
from authentic sources, the European Commission does not guarantee the accuracy of the included information, nor does
it accept any responsibility for any use thereof.
Cover picture © Fotolia
Content © European Commission
© European Union, 2015
eGovernment in Netherlands, January 2015, Edition 17.0
Country Profile .................................................................................................................... 1
eGovernment History ........................................................................................................ 7
eGovernment Strategy ................................................................................................... 14
eGovernment Legal Framework ................................................................................. 17
eGovernment Actors ....................................................................................................... 20
eGovernment Who’s Who ............................................................................................. 22
eGovernment Infrastructure ....................................................................................... 24
eGovernment Services for Citizens ........................................................................... 32
eGovernment Services for Businesses .................................................................... 36
eGovernment in Netherlands
January 2015
Country Profile
Basic data and indicators
Basic Data
Population (1 000): 16,829,289 inhabitants (2014)
GDP at market prices: 642,851 mi0llion Euros (2013)
GDP per inhabitant in PPS (purchasing Power Standards EU 28=100): 126.3 (2013)
GDP growth rate: 0.7 % (2013)
Inflation rate: 0.3 % (2014)
Unemployment rate: 6.7% (2013)
General government gross debt (Percentage of GDP): 68.6% (2013)
General government deficit/surplus (Percentage of GDP): -2.3% (2013)
Area: 41.542
Capital city: Amsterdam
Official EU language: Dutch
Currency: EUR
Source: Eurostat
Political Structure
The Netherlands is a constitutional monarchy. Legislative power is held by a bicameral
Parliament. The First House (Eerste Kamer or Senate) consists of 75 members, who are
appointed for a four-year term by the 12 Provincial Councils. The Second House (Tweede
Kamer or House of Representatives) has greater legislative power and consists of 150
members elected every four years on the basis of a proportional system.
The Head of State is the Monarch (currently the King), whose function is largely ceremonial,
though also influential. Executive power is exercised by the Government. Based on
parliamentary election results, the Monarch appoints the Prime Minister, who then chooses
the members of the Council of Ministers or the Cabinet. The Council of Ministers plans and
implements the Government policy. The Ministers, collectively and individually, are
responsible to the Parliament.
The local Government in the Netherlands consists of 12 provinces and 403municipalities (as
of 1 January 2014). Each province is formally headed by a King's Commissioner appointed
by the Crown, but is governed by a locally elected provincial council and a provincial
executive appointed by the members of the provincial council. The municipal council is the
highest authority in the municipality. Its members are elected every four years. The day-today administration of the municipality is in the hands of the municipal executive (college
van burgemeester en wethouders), made up of the mayor and aldermen.
The Constitution of the Netherlands was adopted in 1815 and has been amended several
times since then (the last time was in 2002).
Head of State: King Willem-Alexander (since 30 April 2013).
Head of Government: Prime Minister Mark Rutte(since 14 October 2010).
[1]
January 2015
Information Society Indicators
Generic Indicators
The following graphs present data for the latest Generic Information Society Indicators for
the Netherlands compared to the EU average. Statistical indicators in this section reflect
those of Eurostat at the time the Edition is being prepared.
Percentage of households with Internet
access in the Netherlands
100%
91
94
95
94
Percentage of enterprises with Internet
access in the Netherlands
96
100%
90%
90%
80%
80%
70%
70%
60%
60%
50%
50%
40%
40%
30%
30%
20%
20%
10%
10%
0%
2010
98
100
100
100
100
2011
2012
2013
2014
0%
2011
2012
2013
2014
Source :
http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso
c_bde15b_h&lang=en
2010
Source:
c_ci_in_en2&lang=en
Percentage of individuals using the internet at least once a week in the Netherlands
100%
90%
88
90
91
92
91
2011
2012
2013
2014
80%
70%
60%
50%
40%
30%
20%
10%
0%
2010
Netherlands
EU
Source : http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=isoc_bdek_di&lang=en
[2]
January 2015
Percentage of households with a
broadband connection in the Netherlands
95
100%
90%
80%
80
83
84
87
Percentage of enterprises with a
broadband connection in the Netherlands
100%
91
98
98
100
2012
2013
2014
92
90%
80%
70%
70%
60%
60%
50%
50%
40%
40%
30%
30%
20%
20%
10%
10%
0%
0%
2010
2011
2012
2013
2014
2010
2011
Source :
c_r_broad_h&lang=en
Source:
c_bde15b_e&lang=en
Percentage of individuals having
purchased/ordered online in the last three
months in the Netherlands
Percentage of enterprises having received
orders online within the previous year in
the Netherlands
59
60%
52
53
52
55
24%
22
21%
50%
18%
40%
15%
19
18
13
13
2013
2014
12%
30%
9%
20%
6%
10%
3%
0%
0%
2010
2011
2012
2013
2014
Source:
http://epp.eurostat.ec.europa.eu/tgm/table.do?tab=table&init
=1&language=en&pcode=tin00067&plugin=1
2010
2011
2012
Source :
http://epp.eurostat.ec.europa.eu/tgm/table.do?tab=table&init
=1&language=en&pcode=tin00111&plugin=1
Netherlands
EU
[3]
January 2015
eGovernment Indicators
The following graphs present data for the latest eGovernment Indicators for The
Netherlands compared to the EU average. Statistical indicators in this section reflect those
of Eurostat at the time the Edition is being prepared.
Percentage of individuals using the
internet for interacting with public
authorities in the Netherlands
79
80%
70%
64
internet for obtaining information from
public authorities in the Netherlands
80%
75
67
62
70%
61
60%
60%
58
62
62
50%
50%
40%
40%
30%
30%
20%
20%
10%
10%
0%
0%
2010
75
2011
2012
2013
2014
Source :
c_bde15ei&lang=en
2010
2011
2012
2013
2014
Source:
c_bde15ei&lang=en
Netherlands
EU
[4]
January 2015
internet for downloading official forms
from public authorities in the Netherlands
55%
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
53
44
2010
47
54
internet for sending filled forms to public
authorities in the Netherlands
60%
49
48
50%
57
57
2013
2014
50
43
40%
30%
20%
10%
0%
2011
2012
2013
2014
Source:
c_bde15ei&lang=en
2010
2011
2012
Source:
c_bde15ei&lang=en
Netherlands
EU
[5]
January 2015
eGovernment 1State of Play
The graph below is the result of the latest eGovernment Benchmark2 study, which monitors
the development of eGovernment in Europe, based on specific indicators. These indicators
are clustered within four main top-level benchmarks:




User Centricity – indicates to what extent (information about) a service is provided
online and how this is perceived.
Transparent Government – indicates to what extent governments are transparent
regarding: i) their own responsibilities and performance, ii) the process of service
delivery and iii) personal data involved.
Cross Border Mobility – indicates to what extent EU citizens can use online
services in another country.
Key Enablers – indicates the extent to which 5 technical pre-conditions are
available online. There are: Electronic Identification (eID), Electronic documents
(eDocuments), Authentic Sources, Electronic Safe (eSafe), and Single Sign On
(SSO).
These top-level benchmarks are measured using a life-events (e.g. mystery shopping)
approach. The following life-events were used for measuring the eGovernment Benchmark
top-level indicators: Business start-up and early trading operations, Losing and Finding a
Job, Studying, Regular business operations, Moving, Owning and driving a car, and Starting
a small claims procedure. The figure below presents the development of eGovernment in
the Netherlands compared to the EU average score.
Source: http://ec.europa.eu/information_society/newsroom/cf/dae/document.cfm?doc_id=5563
2
http://ec.europa.eu/information_society/newsroom/cf/dae/document.cfm?doc_id=5812
[6]
January 2015
eGovernment History
Main developments and key milestones (in reverse chronological
order)
For the latest developments, see: Joinup news.
A brief history of eGovernment in the Netherlands can also be found on the website of the iNUP Programme (mainly in Dutch).
Recent News
December 2014
iNUP has been completed by the end of 2014. The central government, executive
organizations, municipalities and suppliers have created the digital infrastructure, which is
an integral part to enhance (digital) public services. The digital infrastructure can be used
to exchange data and information with other government institutions and provide digital,
trustworthy,
and
safe
services.
http://www.eoverheid.nl/actueel/nieuwsberichten/intItem/het-fundament-onder-de-digitale-overheid-isgelegd/2544
November 2014
The Ministry for the Interior and the Ministry for Economic Affairs have started working on
an overall legal framework for eGovernment.
October 2014
The UN eGovernment Survey 2014 shows that the Netherlands is placed fifth, world-wide,
for best digital government. On the subject of e-Participation, the Netherlands placed first
and
won
the
eGovernment
Survey
Award.
(http://www.eoverheid.nl/actueel/nieuwsberichten/intItem/nederlandse-digitale-overheid-in-vnkopgroep/2489)
Companies are only able to send messages via the 'Berichtenbox' if they are logged in via
eHerkenning.
September 2014
It has become easier for inhabitants of the city of Amsterdam to view to which
organizations and institutions personal data is provided. In the pilot, inhabitants are able to
request to see an overview of their data in the Personal Records Base Register digitally and
will receive the overview digitally as well. This pilot is a step towards a more transparent
government.
(http://www.e-overheid.nl/actueel/nieuwsberichten/intItem/digitaal-inzichtin-gebruik-persoonsgegevens/2447)
[7]
January 2015
'Antwoord voor bedrijven' has been fully integrated in the new 'Ondernemersplein' per 15
September. The target of 500.000 visits per month has been reached.
The Standardisation Board has desiced that eHerkenning is suitable to use as online
identificationsystem for the entire government.
August 2014
July 2014
The Netherlands Enterprise Agency has started using eHerkenning as its default login for
entrepreneurs.
June 2014
In a letter to the Second House (Tweede Kamer), Minister Plasterk informs the Second
House on the progress made with regards to establishing a Digital Government. As a result
of a many different efforts, citizens and companies are able to find information relating to
the government or its services online and are able to handle their affairs with the
government online. However, there still remains plenty to do, he reminds the parliament.
(http://www.e-overheid.nl/actueel/nieuwsberichten/intItem/tussenbalans-digitaleoverheid-naar-tweede-kamer/2392)`
Bas Eenhoorn has been named Digital Commissioner (NCDO) per 1 August 2014. The
NCDO will create a programme focused on a government-wide infrastructural foundation for
the digital government. The programme will apply to all levels of government and needs to
lay the foundation for a governance and financial structure.
(http://www.eoverheid.nl/actueel/nieuwsberichten/intItem/kabinet-benoemt-nationaal-commissarisdigitale-overheid/2352)
May 2014
The public personalised services platform MijnOverheid has been redesigned to match the
style of all governmental websites. Aside from design improvements, the website is more
accessible
due
to
adjustments
in
usability
features.
(http://www.eoverheid.nl/actueel/nieuwsberichten/intItem/mijnoverheid-over-op-huisstijlrijksoverheid/2328)
April 2014
The production chain for the Base register large scale topography (BGT) has gone live. Data
holders are now able to deliver their data to the central supply service which makes them
available
for
users
to
view.
(http://www.eoverheid.nl/actueel/nieuwsberichten/intItem/bgt-keten-is-live/2309)
Electronic deposits of the annual statements can only be done via Standard Business
Reporting or the online service.
[8]
January 2015
March 2014
- In March 2014, the 200th municipality disclosed the information of the Base register
Property Valuation (WOZ) via the public personalised services platform
MijnOverheid.
February 2014
 In February 2014 the public personalised services platform MijnOverheid welcomed its 1
millionth subscriber. MijnOverheidhas grown tremendously in the recent period.
However, although having reached one mmillion subscribers is viewed as an interesting
achievement,it is only a step along the way of reaching the 6 million expected users by
the end of 2014.The tax agency has boosted take-up by sending messages about
allowances and income tax via the message box, which is one of the functionalities
ofMijnOverheid.
January 2014
 On 20 January, the Minister of Economic Affairs, Mr. Kamp, officially opened
'Ondernemersplein'. Ondernemersplein is a website on which entrepreneurs can find all
kinds of government related information, which they need to, run their business.
 In January 2014 the BRP Law (personal records base register) came into force, enabling
better registration of personal records. The high quality of the registration of personal
records is considered of utmost importance, both for citizens and for governments.
Public authorities need personal records to perform tasks, such as in the case of the tax
agency and the UWV (Employees Insurance Agency) which use personal records to
attribute grants and collect taxes. The BRP law replaces the GBA law. In parallel to the
introduction of the law, the Minister of the Interior and Kingdom Relations, Mr. Plasterk,
has released a tool to enable citizens them to view the usage of their personal records
within government.
December 2013
 In December 2013, the Minister of the Interior and Kingdom Relations, Mr. Plasterk, and
the Minister of Economic Affairs, Mr. Kamp, presented their plans to implement an
operational eID system by 2015, thereby enabling governments and businesses to offer
a trustworthy and secure access to e-services. The eID system will enable people to use
the same eID for various organisations, both in the public and the private domain, and
both the successful DigiD and eRecognition will be part of the eID system. Furthermore,
a DigiD card is foreseen as an element of the eID system.
November 2013
 By the end of November 2013, the 100 millionth DigiD transactionhad beenperformed
for 2013,which implies a 33 percent increase comparedto 2012. The website
"Rijksoverheid" reported that almost 11 million citizens are using their DigiD to login to
government websites, and that more than 600 organisations provide access to their eservices through DigiD.
[9]
January 2015
 In November 2013, the Minister of the Interior and Kingdom Relations, Mr. Plasterk,
reported toParliament that the digital government isdeveloping actively, indicating that
72% of the building blocks foreseen under the i-NUP programme have been developed
and that municipalities, and the large executive agencies, are on average connected to
two thirds of the operational building blocks.
 In the end of October 2013, the Ministry of Economic Affairs started a campaign to
increase entrepreneurs' acquaintance with eRecognition, the system of eID solutions for
businesses. An increasing number of municipalities have connected to eRecognition.
 In mid-October 2013, the Ministry of Interior and Kingdom Relations started the
campaign "avoid hassle, check your data". The aim of the public campaign is to further
improve the quality of the Personal records base register (as 97.8% of the population is
registered correctly). Citizens run the risk of missing out on specific services if they are
not registered correctly. The campaign encourages citizens to check their data and to
report any corrections to the local authorities.
 On 1 September 2013, the Minister of the Interior and Kingdom Relations, Mr. Plasterk,
sent the Cabinet's open government vision and action plan to Parliament.
 In July 2013, the Minister of the Interior and Kingdom Relations, Mr. Plasterk, published
the framework to apply accessibility standards. The framework explains how
governments can comply with guidelines for accessibility. The Dutch accessibility
standards ('webrichtlijnen') are a mandatory open standard. The framework describes
which factors can (or cannot) be considered as substantial as to authorise the use of
specific standards, or which alternatives can be created for certain exceptions.
 In June 2013, Logius' newsletter 'DigiInkoop and e-invoicing' reported that, in
2012,417.000central government invoices were received digitally (i.e. 27%). A number
of ministries are already processing digital invoices fully through digital means, while
other ministries are in the process of doing so. More than half of the e-invoices were
received via Digipoort
 In May 2013, the Minister for Housing and the Central Government Sector, Mr.Blok,
sent the Cabinet's Central Government Reform Agenda to Parliament.The central
government aims,among other goals, to digitalise services and accelerate the use of
base registers. The central government reform agenda wasdeveloped in order to meet
the challenge of working with less people and budget, on new public issues, whilst
safeguarding the continuity and quality of the services which are provided.
 On 27 May 2014, the Minister of the Interior and Kingdom Relations, Mr. Plasterk, sent
the vision paper Digital Government 2017 to Parliament.
 In the Central Government’s 2012 Annual Report on Operation management, released
in May 2013, the Minister for Housing and Central government, Mr. Blok, reports
progress on of the I-strategy: information security measures have been implemented; 4
common data centres have been assigned and a migration path (from 64 to 4 data
centres) has been established; and control over large scale ICT projects has been
strengthened.
 In March 2013,the Tax Department fully prefilled the digital income tax return form of
more than 4 million citizens. Prefilled fields have been extended to bank account data.
 In February 2013, the Minister of the Interior and Kingdom Relations installed the
"Taskforce Information Security Public Services". In the past years, much has been
done to improve information security in public administration, but information security
can only to be achieved if everyone is convinced of its importance and of the risks.
During the two next years, the Taskforce will focus on boosting awareness among
governors and high level management of the different government levels, with the aim
of producing adequate measures and stronger control. In this way, information security
will be anchored and secured in the continuity of business processes.
[10]
January 2015
 In February 2013, the Minister of Economic Affairs, Mr. Kamp, sent a letter to
Parliament describing the actualisation of the Digital Agenda. One of the interesting
issues is the progress on standard business reporting (SBR). In 2015,businesses should
be able to exchange a considerable share of their financial reports to the tax agency,
the chambers of commerce, CBS (statistics) and banks via SBR.2012
News 2012-2001
2012
 In November 2012, Logius started a pilot with energy saving software to reduce the
carbon foot print of products. The pilot notablymeasures how software of two Logius
products influences the energy use, or hardware, and how this can be improved.
 In November 2012, the Minister of the Interior and Kingdom Relations, Mr. Plasterk, and
the Minister of Security and Justice, Mr. Opstelten, sent a letter to parliament in
response to the report of the Research Council for Security on the Diginotar incident. In
the letter, measures, notably concerning prevention and resilience, were presented to
cope with increasing security threats.
 On 29 October 2012, the Rutte II government presented the coalition agreement
"Building bridges" which highlights the Cabinets' ambition that businesses and citizens
be able to deal with governments in a digital way by 2017.
 In Mid-October 2012, the Standard Business Reporting Programme was set up as a
knowledge platform. SBR is an initiative of the government to simplify the composition
and exchange of financial reports.
 In July 2012, the Chamber of Commerce started connecting governments to the
national trade register. This enables governments to integrate data from the national
trade register (base register for businesses) in their work processes. The aim is to
connect all relevant government organisations by July 2014.
 In June 2012, the Minister of the Interior and Kingdom Relations, Ms. Liesbeth Spies,
sent a letter to parliament announcing new measures to solve the bottlenecks citizens
face in their interaction with government. ICT can help solving perceived administrative
burden issues, however, having insight in the supply of services and the how they are
registered is considered a prerequisite to simplification.
2011
 In November 2011, the Dutch Cabinet launched the ICT Strategy for central
government as part of the ‘Compact Central Government Implementation Programme’.
The strategy intends to: enhance ICT within the government at national level; reinforce
the monitoring of large-scale ICT-related projects; and increase the digital skills and
competencies of management and public sector employees.
 On 15 September 2011, Minister Donner of Interior and Kingdom Relations officially
launched the open data portal of the Dutch Government, 'data.overheid.nl', enabling
citizens to locate and freely re-use Government data on the environment, buildings, the
population and infrastructure. The portal is intended to be the gateway through which
all public sector information can be easily and quickly accessed, freely or at low cost.
 On 12 August 2011,TenderNed the national system for public eProcurement in the
Netherlands, launched the Internet guide eGids to facilitate the tendering process. The
[11]
January 2015
aim of eGids is to enable the procurement process to proceed faster and more easily by
providing reliable and user-friendly online support for the supplier for the entire
tendering process. It includes functionswhich provide detailed information on using
TenderNed and direct access to the relevant laws and glossary.
 On 30 May 2011 Minister Donner of the Interior and Kingdom Relations presented to
Parliament the proposal for the government-wide implementation agenda for the
provision of services and eGovernment (i-NUP). The proposal comprises of agreements
with local and regional governments to implement building blocks of the information
infrastructure in order to achieve a shared vision. In this vision municipalities,
provinces, water authorities, implementing bodies and the Central Government express
their shared ambition: one open and accessible government. For citizens and companies
this means that they will increasingly be able to use the digital channel to do business
with the government. Other channels, like the central desk, telephone and mail will still
exist and render support.
 As from 1 January 2011, businesses can carry out electronic processing of invoices with
all 78 Central Government bodies via the electronic post office Digipoort. To enable the
exchange of eInvoices, the Ministry of the Interior and Kingdom Relations eGovernment
service Logius customised Digipoort and an open standard format is being used.
 eRecognition, the eID infrastructure for businesses, become available. It is intended to
be used for electronic communication between businesses and the government, as well
as for Business-to-business (B2B)electronic communication. It is based on a network
approach in which existing means for authentication (e.g. cards, mobile phones, tokens,
passwords) can co-exist.
2010
 As from January 2010, all municipalities, provinces and water boards in the Netherlands
have Internet access to information concerning national spatial planning initiatives. The
digitalisation aimed to increase planning transparency and to encourage the
development of eGovernment initiatives, is a mandatory requirement of the new Spatial
Planning Act (WRO)of July 2008.
2008
 As of October 2008, public authorities, ministries, firms and other organisations in the
Netherlands will no longer need to publish their decisions in paper format. The Dutch
Cabinet’s decision to permit such paper-free documentation extended from the new
electronic disclosures law.
2007
 In December 2007, the Dutch Parliament embraced the action plan 'The Netherlands
Open in Connection', to promote open standards and open source software.
 In December 2007,the Dutch Parliament agreed to a plan by the Secretary of State for
Employment that will force government organisations in the work and income domain to
re-use the information provided by citizens.
 In July 2007, the Citizen Service Number(CSN) is given the go-ahead by the Dutch
Parliament. The CSN will improve the delivery of Government services, facilitate data
sharing and help fight fraudulent access to public services.
[12]
January 2015
2006
 In July 2006, it is announced that all official websites in the Netherlands will need to be
easily accessible by all groups of citizens, including the disabled, by 2010particularly.
From September 2006, all new Government websites will have to be constructed in
compliance with the new guidelines and standards.
2005
 In June 2005, the follow-up of the national ICT Agenda ‘Better performance with ICT’is
released. It contains seven priorities: once-only data provision; electronic identification;
faster on the Internet; trust and security; standardisation; consumer policy; and ICT in
the (semi) public domain.
 In January 2005, the Dutch Digital Identity service DigiD was launched, providing
citizens with a centralised online authentication solution for accessing eGovernment
services, based on a user ID.
2004
 In June 2004, the Government published the policy statement ‘Towards the Electronic
Government’, a further elaboration of the main outlines laid down in the Modernising
Government Programme and the national ICT Agenda.
 In February 2004, the Government publishes the ICT Agenda of the Netherlands: ‘Better
performance with ICT’, which describes how to make better use of the possibilities
offered by ICT and realise improved economic and social returns.
2003
 In
December 2003, the Government adopted the 'Modernising Government's
programme', a wide-ranging modernisation programme that commits the Government
to implementing eGovernment.
 In January 2003, the ICT and Administrative Burden (ICTAL) programme was launched.
Its task is to develop and implement ICT tools to significantly reduce administrative
burden for companies.
2002
 In December 2002, the ‘Better Government for Citizens and Businesses’(B4
programme) was launched aiming at solving lingering social problems, reducing
bureaucracy and Government spending.
2001
 In April 2001, the Ministry of Interior and Kingdom Relations created the ICT Unit
(ICTU), a new body in charge of coordinating e-government development.
[13]
January 2015
eGovernment Strategy
Main strategic objectives and principles
eGovernment Policy in the Netherlands
In the coalition agreement of the Rutte II
government, the ambition which has been set out is
that businesses and citizens will be able to interact
with governments in a digital way by 2017. This
ambition has been elaborated in the Digital
government 2017 vision paper, which was
presented to the House of Representatives in May
2013. With this new ambition, the government aims
at improving digital government information and
services, further reducing administrative burdens for citizens, and generating more
efficiency.
The new policy implies a digital by default approach, in which citizens will gain the right to
interact with government in a digital way. Change of legislation is announced to arrange
this right. The general principle for the interaction is 'digital where possible and personal
where needed'.
Another principle laid out in this vision paper is the strengthening of the position of citizens
as a countervailing power to an increasingly interconnected e-government. By means of
digital tools, citizens will be allowed to verify how they are registered, which organisations
are using their data, and to correct their personal data if it is incorrect.
The vision paper builds on the results of the National Implementation Programme (i-NUP),
with a timeframe that goes until 2015. This programme was presented to the Parliament in
May 2011. The main objective of this programme is to achieve one digital government, for
better service and greater convenience, by creating joint information infrastructure. The
main deliverables of the programme are: a front office for citizens; a front office for
businesses; completion and usage of the system of base registries; and implementation
support.
The focus in the new policy has more or less shifted from the development and
implementation of building blocks of the information infrastructure towards digital
interaction of the government with business and citizens. However it is acknowledged that
the potential of the information infrastructure has not yet been fully exploited, and that
these building blocks have to be further integrated in the work processes of public service
providers.
Closely interlinked with the 2017 Digital ambitions, the open government vision and action
plan were presented to the Parliament on 1 September 2013. The vision paper describes
different developments around the theme of open government, and underlines the
importance of more openness from an economic, democratic and societal perspective.
Three main themes are addressed in the vision paper: more transparency around
government activities, government’s responsiveness to initiatives from society, and
government’s accountability. The main principle is active disclosure of information.
In November 2011, the ICT strategy for central government was launched as part of the
‘Compact Central Government Implementation Programme’. It provides a long term view of
the information infrastructure needed by the Central government and the implementation
programmes that accompanies it. The programme sets the framework for ministries to
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draw up their action plans for the implementation of cutbacks. The net savings achieved
will all be directed to the departments that have suffered budget cuts.
In May 2011 the Digital Agenda was published, setting out the ICT strategy for the 20112015 timeframe. The focus of the agenda is on the contribution of ICT to economic growth
in the Netherlands. The agenda has three themes: greater room for entrepreneurs to work
in a smarter way; fast and open infrastructure; digital security and trust. Under the first
theme the following issues are addressed: simplified data exchange (standard business
reporting, business client dossier); right to interact digitally; standardisation; cloud
computing; open data.
Previous eGovernment Strategies
ICT Agenda 2008-2011
The ‘ICT Agenda 2008-2011’ outlines the government’s plans for ICT, among which
eGovernment is a key priority area. The government has been working for several years to
make information and services online available to the general public and to businesses. The
services provided by the government need to be modern, professional and customised.
Smartly deploying ICT will enable the government to tailor its services to the needs of the
general public and businesses.
A sound basic infrastructure is essential to ensure a good level of electronic services. The
government is also strengthening control over electronic services in order to achieve even
better results. In addition, it is encouraging businesses and government agencies to
exchange data. The government aims to improve its services and reduce the regulatory
burden on businesses. It is important that all government agencies make the necessary
preparations and apply the basic elements of the digital services infrastructure in their own
organisation.
National Implementation Programme (NUP) until 2010
The ‘National Implementation Programme’ (NUP), a joint priorities programme of municipal
and provincial governments, water boards and central government, was concluded on 31
December 2010. It laid down a list of building blocks and six example projects. These
facilities, which formed the basic infrastructure for the realisation of eGovernment,
represented the prerequisites for adequate electronic communication between the
government and the public, and for better service provision. The six projects have been
realised and the basic facilities have been classified into five categories: eAccess;
eAuthentication; numbers; common registers; and eInformation exchange.
In addition to the programme's contribution to improving government efficiency, the
guiding principle in its realisation has been the perspective of business and citizens.
Key social objectives have been met with example projects, spread among the various
policy fields:
 Citizens can apply for specific permits via an online service for environmental permits.
 Job seekers can register online for employment, apply for unemployment benefits or
income support and check on their personal details via the online work and income
client file.
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 The national online school dropout reporting desk was introduced. Schools report their
absenteeism data to a single point of contact which in turn informs the appropriate
municipal authorities.
 Information on important care and social security provisions for people with disabilities,
chronic illnesses and the elderly is provided by the special website 'regelhulp.nl'.
 The Youth Risks Reference Index (VIR) brings together risk factors provided by youth
workers, which concern youth from across the Netherlands, thus facilitating
communication among them and at an early stage in order to provide better help to
young people.
 National and international service providers may use the Services Desk for handling
procedures and formalities with government agencies, such as applying for and
obtaining permits.
 The construction and filling of five of the seven key registers (municipal personal
records database, trade register, key register of addresses and buildings, topography
and the cadastral register) is almost complete.
 The building blocks for electronic authentication offer citizens and businesses safe
access to different eGovernement services. Digital identity (DigiD) is frequently used
throughout the state as an authentication facility. ‘DigiD authorisation’ is used by the
Tax & Customs Administration as from 1 January 2011, when DigiD for Business was
replaced by eIdentity for Business.
Other facilities are available, but still have to be implemented by different government
agencies. By the end of 2010, over 8 million people were able to reach their municipal
government through the 14+ area code. Important steps forward with accompanying gains
for citizens, businesses and government agencies need to be taken in the follow up to the
NUP. This can only occur if the service organisations are connected to the different building
blocks of the NUP, and these facilities are used in their work. This connection of the
buildings blocks to the working processes has begun.
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January 2015
eGovernment Legal Framework
Main legal texts impacting on the development of eGovernment
eGovernment Legislation
Current Status
Currently, there is no overall eGovernment
legislation in the Netherlands. A legal framework is
however being created to provide for eGovernment
infrastructure, products and services.
The framework consists of different types of acts,
some of which are more conditional:
 legislation on public access to government information (mod. 2005). More information
available at Overheid.nl;
 legislation on Personal Data Protection (2000). More information available at
Overheid.nl;
 legislation on administrative law, in particular modification by the act on electronic
administrative traffic (mod. 2004). More information available at Overheid.nl (chapter
2.3);legislation on electronic signatures (2003). More information available at
Overheid.nl;
Acts that lay down the legal basis for common basic facilities:
 legislation on key registers (BRP Law (personal records base register)). More
information available at Overheid.nl; new commercial register. More information
available at Overheid.nl; buildings and addresses. More information available at
Overheid.nl;
 legislation on unique identifying numbers (citizens service number). More information
available at Overheid.nl;
 The Services Act (Dienstenwet) simplifies the business activities for service providers in
all EU Member States. It implements the EU Services Directive, which took effect on 28
December 2009, and incorporates the main rules from the EU Services Directive into
Dutch law. Pursuant to the Services Directive, all EU Member States have created an
online service counter for the owners of service companies. In the Netherlands, the
'Answers for Business' website (http://www.antwoordvoorbedrijven.nl/) was created to
serve as the Dutch Service Counter. Information on all procedures subject to the
Services Act is presented on this website. Requests/applications (e.g. applications for
licences) can also be handled electronically via the Message Box.
Additional sectorial acts concerning electronic communication:
 Electronic Announcement Act (establishing the obligation for official publications to be
published on the internet rather than on paper(in official journals, local papers etc.).
More information available at Overheid.nl.
 SUWI act, establishing the obligation for mandatory digital interactions with the
Employee Insurance Agency(UWV). More information available at Overheid.nl
 Spatial Planning Act. More information available at Overheid.nl.
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January 2015
Freedom of Information Legislation
Government Information (Public Access) Act (1991)
Freedom of information legislation was first adopted in the Netherlands in 1978, which was
replaced by the Act of 31 October 1991 on public access to Government information. Under
the1991 Act, any person can request information related to an administrative matter if it is
contained in documents held by the public authorities or companies carrying out work on
behalf of a public authority. The authority has two weeks to respond. Exceptions exist for
documents that could endanger the unity of the Crown, the investigation of criminal
offences, inspections by public authorities or personal privacy damage, the security of the
State and international relations or the economic and financial interest of the State for
documents related to information on companies and manufacturing processes that were
provided in confidence. Appeals can be made to the administrative court, which makes the
final decision.
Data Protection/Privacy Legislation
Personal Data Protection Act (2000)
The Personal Data Protection Act was adopted by the Dutch Parliament in July 2000 and
came into force on 1 September 2001. It sets the rules for recording and using personal
data, and furthermore implements the EU data protection legislation. The Act is overseen
and enforced by the Data Protection Authority (DPA).
eSignatures Legislation
Electronic Signature Act (2003)
The Electronic Signature Act was published on 8 May 2003 and became effective on 21 May
2003. The act ensures the transposition in Dutch law of the European Directive 1999/93/EC
on a Community framework for electronic signatures, and provides a firm legal basis for the
deployment and use of electronic signatures in eCommerce and eGovernment.
eCommerce Legislation
eCommerce Act (2004)
In May 2004, the Parliament passed a law on eCommerce implementing the EU eCommerce
Directive (2000/31/EC). Unlike most other EU Member States, this transposition does not
take the form of a horizontal eCommerce law, but rather the form of a series of
amendments to existing laws and regulations.
eCommunications Legislation
Telecommunications Act (2004)
The Telecommunications Act entered into force on 19 May 2004. It transposes in Dutch law
the five directives constituting the new EU regulatory framework for electronic
communications: the framework directive, the access directive, the universal services
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directive, the authorisation directive and the privacy directive. Its application is overseen by
the national regulatory authority OPTA.
A bill to amend the Telecommunications Act was submitted to the House of Representatives
on 21 June 2011. It guarantees free Internet access, thus making the Netherlands one of
the world's first countries to guarantee free internet access by law.
eProcurement Legislation
Current status
As from 1 April 2013, the Procurement Act 2012 applies to all procurement conducted by
(semi) public organisations in the Netherlands. More information is available on overheid.nl
Re-use of Public Sector Information (PSI)
Current status
The revised directive is in the stage of implementation.
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January 2015
eGovernment Actors
Main roles and responsibilities
National eGovernment
Policy/Strategy
Ministry of the Interior and Kingdom Relations
The Ministry of the Interior and Kingdom Relations is responsible for the overall
development of eGovernment policy and strategy.
The Ministry of Economic Affairs is responsible for the policy for digital services for
businesses and reduction of administrative burden for businesses.
The Ministry for Housing and the Central Government Sector is responsible for the reform
of the central government, including ICT measures.
Sectorial ministers are responsible for ICT in their domains.
Coordination
Political responsibility for the coordination of eGovernment lies with the Minister of the
Interior and Kingdom Relations. He chairs the intergovernmental eGovernment Board, with
representatives of the central government, the executive agencies (manifest group) and
local and regional governments.
Currently proposals are being prepared for a stronger directing function under the
responsibility of the Minister of the Interior.
Implementation
Implementation of eGovernment is a shared responsibility of all government organisations.
The policy to develop and manage building blocks of the information infrastructure is
generally implemented by ICTU and Logius.
Government ICT Unit (ICTU)
The objective of ICTU is to support governments with the development, introduction and
implementation of innovative ICT applications (mainly government wide solutions) ,. ICTU
is a non-profit organisation which executes programmes under commission (mostly
commissioned by central government).
Government Shared Services for ICT (Logius)
Logius is an agency of the Ministry of the Interior and Kingdom Relations. It manages
government-wide ICT solutions and common standards. Logius supplies products relating to
access, data exchange, standardization and information security. Examples include DigiD
authentication service, Dutch government PKI, and Digi network. Logius also comprises the
Secretariat of the Standardization Forum.
Audit/Assurance
Court of Audit
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The Court of Audit has a legal mandate to carry out performance (or value-for-money)
audits, which result in regular reports to Parliament on the efficiency and effectiveness of
the governments' management and activities. It is independent of the government, and its
tasks, powers and legal status are laid down in the Constitution and the Government
Accounts Act.
Data Protection
Data Protection Authority (DPA)
The DPA supervises the compliance with acts that regulate the use of personal data. As
such, it oversees the compliance with and application of the Personal Data Protection Act,
the Data Protection [Police Files] Act) and the BRP Law (personal records base register)
Regional & Local eGovernment
Policy/Strategy
In the Netherlands three levels of local and regional governments can be distinguished. At
local level there are municipalities, which are considered as the government being most
nearby citizens and offering most services. At regional level there are provinces and water
boards, governments which have less direct interactions with citizens.
Municipalities
Local governments have large discretionary powers and thus considerable freedom to
choose to implement their own solution, as there is no legal obligation. The majority of
municipalities have implemented eGovernment policies. With the intergovernmental
agreements on the national implementation programme for eGovernment services (i-NUP),
municipalities have committed themselves to implementing the building blocks of the
information infrastructure.
Coordination
Association of Netherlands Municipalities (VNG)
VNG coordinates the involvement of the municipalities in i-NUP. The preparatory work in
the Association is done by the Services and Information Policy Subcommittee.
In the provinces, coordination is organised by the Association of the Provinces of the
Netherlands. The water boards are represented by both the Union of Water Boards and the
Waterschapshuis.
Implementation& support
Quality Institute of Dutch Municipalities (KING)
KING, established by the Association of Netherlands Municipalities (VNG), is responsible for
the development and management of municipal eGovernment standards. Furthermore,
KING is commissioned with the support programme for the implementation of building
block of the information infrastructure agreed in i-NUP by the municipalities. Integration of
the building blocks in the work processes of municipalities is their own responsibility.
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eGovernment Who’s Who
Main eGovernment decision-makers and executives
Minister responsible for eGovernment
Ronald Plasterk
Minister of the Interior and Kingdom Relations
Contact details:
Turfmarkt 147, The Hague
Postbus 20011, 2511 EZ Den Haag
Tel.: +31 70 426 63 02
Fax: +31 70 363 91 53
E-mail: info@minbzk.nl
Source:http://www.government.nl/
Heads of eGovernment
René Bagchus
Director of Citizenship and Information Policy
Contact details:
Postbus 20011, 2511 EZ Den Haag
Tel.: +31 70 426 63 02
Fax: +31 70 363 91 53
E-mail: rene.bagchus@minbzk.nl
Source: http://www.rijksoverheid.nl/
Mark Bressers
Director Regulatory Reform and ICT Policy Department
Contact details:
Ministry of Economic Affairs
Bezuidenhoutseweg 73
Postbus 20401
2500 EK Den Haah
Tel.: +31 70 379 8911
E-mail: m.p.c.bressers@minez.nl
Source:http://www.rijksoverheid.nl/
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January 2015
Bas Eenhoorn
Digital Commissioner (NCDO))
Contact details:
Tel.: +316 15894662
E-mail: info@digicommissaris.nl
Source: https://www.digicommissaris.nl
eGovernment executives
André Regtop
Director, Government ICT Unit (ICTU)
Contact details:
ICTU
Postbus 84011,
2508 AA Den Haag
Tel.: +31 70 888 77 77
Fax: +31 70 888 78 88
E-mail: info@ictu.nl
Source:http://www.ictu.nl
Steven Luitjens
Managing Director, Government Shared Services for ICT
(Logius)
Contact details:
Logius
Postbus 84011,
2508 AA Den Haag
Tel.: +31 70 888 76 66
E-mail: servicecentrum@logius.nl
Source:http://www.logius.nl/
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eGovernment Infrastructure
Main eGovernment infrastructure components
Under the i-NUP programme, components of the information infrastructure have been
developed and implemented. At the current stage, in which more organisations use the
infrastructure, and dependencies grow, there is a need for a new governance and financial
framework for the common digital infrastructure. In line with this discussion, a process of
adjustment of the components of the common digital infrastructure is currently taking
place.
The components of the infrastructure agreed in the i-NUP programme are part of the main
deliverables of the programme: a front office for citizens; a front office for businesses;
completion and usage of the system of base registries. Most of the components are
managed by Logius.
The infrastructure comprises of components fitting in the architecture below. The backbone
of the eGovernment architecture is the Netherlands Government Reference Architecture
(NORA 3.0). All government parties have endorsed NORA. Through NORA, they can
coordinate developments within their own organisations. By adhering to the design
principles and standards, IT solutions meet the cohesion and standardisation demands.
NORA provides a framework for the eGovernment components that has been acknowledged
by all stakeholders. The partners can use it to gear developments in their organisations to a
common framework.
The Front office deliverables of i-NUP comprises of the following components: platform for
personalised services, authentication, standards for accessibility of websites, a network of
common telephone numbers. The government portal was developed prior to i-NUP
programme, and is currently in the stage of management.
The system of base registries consists of 13 base registries and common information
services & standards. The base registries are databases comprising data which are needed
for a broad range of government services. The base registries are anchored in different
laws. In these laws common principles are laid down:
 Once only data provision/ multiple reuse.
 Obligatory use by government bodies.
 Quality of data and an obligatory feedback mechanism in case of errors.
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 Interoperability
 The common information services and standards enable secure and efficient data
exchange between the base registries.
Portals
Overheid.nl': government portal
'Overheid.nl' was introduced in the first eGovernment action plan of1999. It contributes to
transparency of the public administration. Overheid.nl serves as the central access point to
all information relating to government organisations. The portal provides information about
services for persons and businesses by themes, life events and location. It provides
consolidated national legislation, official publications, local and regional legislation and
about internet consultations. The portal links to EU legislation, the open data portal
data.overheid.nl and to the common website of the ministries rijksoverheid.nl, with
documents and publications, news items on all domains. Overheid.nl also offers access to
the personalised environment https://mijn.overheid.nl/?r=1
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'Ondernemersplein: business portal
Ondernemersplein' is the point of contact for businesses and entrepreneurs in areas such as
legislation, subsidies and permits. The information provided cover all levels of government.
It is made available through various channels (websites, email, telephone and chat) and
focuses on the issues and needs of the business community.
The Ministry of Economic Affairs administers the business forum, where entrepreneurs can
discuss matters of direct concern.
'Cooperating Catalogues' provides citizens and businesses with a one-stop-shop entry for
government products and services, wherever they start searching. 'Cooperating Catalogues'
is a standard for publishing and exchanging metadata about products and services. The
information form the 'Cooperating Catalogues' will also be disclosed on the portals
overheid.nl and antwoordvoorbedrijven.nl, as well as on the websites of the participating
government organisations.
'mijnoverheid.nl': platform for personal services
Mijnoverheid.nl is the portal on which citizens can access personalised services, after
having logged in with DigiD. In February 2014, 1 million accounts have been activated.
Mijnoverheid.nl offers the following functionalities:
 Citizens can access registries, and view their personal data registered by government,
such as address and family data, work & income data, pension data, data on their real
estate, and their vehicle. Through a link to the organization responsible for the personal
records base register (BRP), citizens can also see which organizations are entitled to
receiving data from that base register.
 Citizens can receive messages from different government organisations in their secure
message box. The Tax department is one of the key customers of this service.
Connected in 2013, the tax department had already sent 6.7 million decisions by
February 2014 about allowances via the message box. Other executive agencies are
also connected, and municipalities will soon follow.
 Citizens can follow the workflow, after having applied for services with participating
municipalities. In February 2014, 54 municipalities had already been connected.
eIdentification/eAuthentication
The ministers of the Interior and Kingdom Relations and of Economic Affairs have informed
the House of Representatives in December 2013 about the plans to introduce an eID
system, including private and public solutions, as part of it a public eID card.
DigiD
DigiD is the digital authentication system for citizens with government and service
providers with a public task. If a citizen logs onto a government website using his DigiD,
DigiD will feed the Citizens Service Number (unique identifying number) back to the
respective authority. Using this number, the authority is able to identify the citizen from its
own administration or personal records base register, and the information which is already
available. DigiD is available at two different levels: basic (user name and password: DigiD)
and middle (DigiD + sms-authentication)), which represents a stork QAA level 2/3.
Although not obligatory by law, the DigiD is the standard, and 9,8 million citizens have
activated their account, whereas more than 600 government organisations or organisations
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January 2015
with a public task have implemented DigiD and use it for one or more services. In 2013,
more than 100 million DigiD transactions were conducted.
'DigiD Authorise' is the facility which makes it possible to authorise a third person to
acquire online services provided by the government. Using the authorisation function
prevents citizens from giving their DigiD identification code to others, or allowing other
parties to gain access to pre-completed details. In 2012, more than 325.000 citizens used
'DigiD Authorise'.
The Citizen Service Number is a unique identification number that is automatically assigned
to every citizen who is registered in the Personal Records base register. It is designed to
improve the delivery of eGovernment services, facilitate data sharing and fight fraudulent
access to public services. A CSN may only be used for exchange of information, when
permitted by law.
eRecognition
eRecognition(Dutch: eHerkenning) is the e-identity Trust Framework in that enables
authentication for government agencies and businesses. With an eHerkenning
authentication token, users can login on the online services offered by government
agencies and businesses. Authentication tokens are technology neutral, therefore a range
of options are available for users (e.g., SMS, OTP, certificate, user name/password). The
four assurance levels by STORK are reused within eHerkenning in combination with a
registry of mandates: users have to be mandated by their organisation for the tasks they
are allowed to perform.
The system of base registries
The system of base registries consists of 13 base registries and common information
services & standards. The base registries form the foundation of the 'once only' data
provision and multiple use ambition.
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The 13 base registries
Personal records base register (BRP)
The Municipal personal records register (GBA) and the register non-residents (RNI)
together constitute the personal records base register (BRP). Every municipal authority
updates and manages the data kept in its GBA with respect to its own residents. Persons
not living in the Netherlands yet having a relationship with a Dutch government are also
registered in the RNI. The BRP has a closed distribution regime, with a protocol arranging
which organization is entitled to receive what data. Only public bodies requiring systematic
data exchange from GBA for the execution of a public task are users of the BRP.
National Trade Register (NHR)
All businesses and legal entities are registered in the NHR, as well as other organizations
taking part in economic traffic. The Chamber of Commerce manages the NHR.
Base register for Addresses and Buildings (BAG)
The BAG, which is managed by municipal authorities, contains details on addresses and
buildings. All government authorities can retrieve data from this database. The data are
provided by the Land Registry.
Base registers Topography (BRT), large scale topography (BGT) and Cadastral
Records (BRK)
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The BRT is a unique source of information for all mid- and small-scale topographic maps
(scale of 1:10.000 or smaller scale maps) with which government authorities can easily
exchange geographic information. It is kept by the Land Registry. The BGT, which is still in
the stage op preparation, based on the current Large Scale Standard Map of the
Netherlands (GBKN), the most detailed topographic map in the country. Its main aim is to
use the same large scale topographic map across government.
The BRK registers cadastral information on parcels, title, mortgage and independently
limited rights such as ground lease, building and usufruct. It functions as a common
register because many government authorities use the cadastral information as a basis for
their own operational processes.
Base register Vehicle records (BRV)
Vehicles and the owners are registered in the BRV records. The register is kept by RDW,
which provides information to citizens and businesses. Government organizations (like the
tax department) have access to the register.
Base register Income (BRI)
The income (special base for income tax) of 13 million citizens is registered in the BRI.
Government organizations use the BRI to define allowances, subsidies or grants. The
register is kept by the tax department.
Base register Property Valuation (WOZ)
The WOZ register comprises of records of real estate, subject to valuation by law.
Base register Netherlands Geological Information (BRO)
BRO is still under construction and will comprise of information about the geological
composition, the underground infrastructure and the usage rights.
Base register Pay, Working Conditions and Benefits (BLAU)
BLAU is the intended base register of wages, benefits and of all insured people in the
Netherlands.
Common information services & standards
By exchanging data from the system of base registries, the government can operate more
efficiently and improve service delivery. Four system provisions enable the unambiguous
disclosure of base registries’ products and services to the users.
Digi levering
Digi levering is a generic subscription service for the delivery of messages after changes in
the data. A user of data from the connected base registries can manage his subscriptions
in Digi levering in order to be informed about the modified record in the base registries.
Digikoppeling
Digikoppeling is the government's "internal postman". Digikoppeling comprises a set of
standards for electronic messaging between government organizations. With these
standards, authorities can easily exchange digital messages with other government
organizations. This is done through the connectivity of Diginetwerk, the Internet or a
different type of connection.
Digi melding
Data contained in base registries has to be as reliable as possible. If an official suspects
that specific data contained within a base registry is incorrect, he has to be able to register
that suspicion. That can be done using Digi melding. Digi melding is a central point for
registering potential inaccuracies in base registries. By using Digi melding, the registered
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January 2015
incident will arrive at the correct government body or bodies. The official will then receive a
message about the outcome of his registered incident
The system catalogue
Users of base registries have to know precisely which data they are dealing with. The
System Catalogue is an online catalogue that describes the structure of the base registries
system and the definitions of types of objects, data and messages. With that information,
users are able to easily take data from the basic registry or registries and apply this to their
own work processes. The definitions in the System Catalogue have been taken from the
various basic registries.
eProcurement
Current status
The government procures around € 60 billion worth of work, services and supplies every
year. PIANOo, the Dutch Public Procurement Expertise Centre, was set up to professionalise
procurement and tendering in all government departments, with a view if improving
efficiency and compliance with the rules. Professional procurement can contribute to
successful policy and offers value for taxpayers' money. PIANOo brings procurement and
tendering experts together, pools knowledge and experience and provides advice and
practical tips. The Expertise Centre also fosters dialogue between public contracting
authorities and private sector companies. PIANOo works for and with a network of around
3,500 public procurement and tendering professionals. PIANOo is part of the Dutch Ministry
of Economic Affairs.
Tenderned
Tenderned is the online market place for public procurement in the Netherlands. Tenderned
supports the entire tender procedure for all contracting (central and local) authorities and
suppliers. It is a key instrument in meeting the EU objectives for eProcurement and
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automatically publishes contract notices that exceed the EU threshold on Tenders
Electronically Daily (TED). Tenderned is administered by PIANOo.
Other Infrastructure
Digipoort
Through Digipoort, the electronic post office for businesses, government organisations and
businesses can quickly and efficiently exchange digital information. Every business that is
connected can exchange digital information with the government. The website ensures that
a government organisation is able to receive information that, if required, can be verified
and that any information sent is delivered to the correct business.
Diginetwerk
Diginetwerk connects (existing) physical government organization networks to one another.
This results in a single closed virtual government network. Within that network,
governments are able to securely exchange data. Diginetwerk provides connectivity and
increases efficiency, because one organization requires just one connection to be able to
exchange data with various government organizations.
Standard Business Reporting
Standard Business Reporting (SBR) is a Dutch Government initiative that has been
developed and expanded in close cooperation with market parties. Essential in SBR is that
information is labelled in the business administration in a way that makes it easy to compile
and deliver different reports. Labelling information in a standard way in the administration
results in unequivocalness and thus the data can be reused in different reports. SBR also
ensures that the reports have been delivered and received. SBR is already operational. The
following organisations accept or require SBR: Tax and Customs Administration (e.g. Value
Added Tax, Corporation Tax Return), Chamber of Commerce (annual reports), Central
Statistical Office (production and investment statistics), and banks (annual credit reports).
Standardisation
The Dutch government promotes open standards in order to ensure interoperability and
supplier independency. In the Netherlands open standards are mandatory, on a ‘comply or
explain’ basis.
The Standardisation Forum and the Standardisation Board support the Dutch government in
the use, development and establishment of open standards for electronic exchange.
The Standardisation Forum promotes interoperability, not only within the government
system itself, but also in the relations between government agencies on the one hand and
citizens and businesses on the other. The Standardisation Forum, is supervised by the
Standardisation Board, which consists of 16 senior officials from various government
agencies involved in the development and implementation of policies on open standards.
The Forum has published a list of open standards, with a distinction between mandatory
standards and recommended standards. Web accessibility standards are on the mandatory
list. The Standardisation Forum is currently in the process of developing best practices in
the form of example specification texts for inclusion in call for tender documentation by
tendering authorisations, as part of their ICT-procurement processes.
Furthermore, the Forum offers a guide for setting up the management of open standards
called BOMOS. The Standardisation Board recently started to assess the fitness for purpose
and fitness for use of provisions/ building blocks. The goal is to create a list of provisions
recommended for re-use within the public sector and in this way support interoperability
and efficiency.
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eGovernment Services for Citizens
Availability and sophistication of eServices for Citizens
The information in this section presents an overview of the 20 basic public services, which
were identified by the European Commission and Member States, in the eEurope initiative
of 2000, to measure the take-up by businesses and citizens of electronically-available
public services.
The 12 services for citizens are as follows:
1.
Income taxes: declaration, notification of assessment
2.
Job search services by labour offices
3.
Social security benefits
4.
Personal documents: passport and driver’s licence
5.
Car registration (new, used, imported cars)
6.
Application for building permission
7.
Declaration to the police (e.g. in case of theft)
8.
Public libraries (availability of catalogues, search tools)
9.
Certificates (birth and marriage): request and delivery
10. Enrolment in higher education/university
11. Announcement of moving (change of address)
12. Health related services (interactive advice on the availability of services in different
hospitals; appointments for hospitals)
1. Income taxes: declaration, notification of assessment
Responsibility:
Central Government, Tax Administration
Website:
http://www.belastingdienst.nl/
Description:
Online tax declaration, highly automated processing of returns. A user can
get access to prefilled digital forms with DigiD, check the data and sign.
2. Job search services by labour offices
Responsibility:
Central Government, Employee Insurance Agency (UWV)
Website:
https://www.werk.nl/
Description:
All job seekers can make use of the UWV e-services via the website
werk.nl. Registration and benefit applications take place digitally; clients
create a CV and personal Work folder online. In the Work folder they can
easily keep track of their job applications, and have access to thousands of
vacancies and can communicate online with an employment adviser
[32]
January 2015
3. Social security benefits
a. Unemployment benefits
Responsibility:
Central Government, Employee Insurance Agency(UWV)
Website:
https://www.werk.nl/
Description:
All job seekers can make use of the UWV e-services via the website
werk.nl. Registration and benefit applications take place digitally; Citizens
do not apply for unemployment benefits independently; they are required
to first register as job seeker. They need to login with DigiD.
b. Child allowances
Responsibility:
Central Government, Social Insurance Bank (SVB)
Website:
http://www.svb.nl/
Description:
Child benefit is payable up to 18 years of age. The child allowance process
starts the moment the authorities via the municipality are notified of a
child’s birth (which must currently be done in person). Municipalities
electronically notify (SVB). SVB will contact 2 - 4 weeks after the
registration of the child's birth. Citizens can then claim child benefit online
via My SVB, using DigiD as login and fill in the claim form.If further children
are born, the child benefit will be entitled automatically.
c. Medical costs (reimbursement or direct settlement)
Responsibility:
Ministry of Health, Welfare and Sport
Website:
http://www.rijksoverheid.nl/onderwerpen/zorgverzekering
Description:
Information purposes only. Citizens are insured by private health insurance
companies.
d. Student grants
Responsibility:
Central Government, DUO
Website:
http://www.duo.nl/
Description:
DUO is commissioned by the Ministry of Education, Culture and Science for
administering student loans. Students can manage their own information
and communicate changes in study and/or personal circumstances online.
Monthly loan payments are an integrated service.
4. Personal documents: passport and driver’s licence
a. Passport
Responsibility:
Central Government, (delivery by Municipalities)
Website:
http://www.rijksoverheid.nl/onderwerpen/paspoort-enidentificatie/paspoort-en-identiteitskaart
[33]
Description:
January 2015
Citizens are required to apply for a passport at a local municipality.
Information on the procedure is available on most municipal websites.
Citizens have to personally visit a municipality office to obtain their
passports and cannot apply online. In most municipalities the appointment
can be booked online.
b. Driver’s licence
Responsibility:
Central Government, RDW (delivery by Municipalities)
Website:
http://www.rijbewijs.nl/
Description:
Citizens are required to visit their municipality office in person to obtain a
driving licence after passing the required tests and obtaining the necessary
certificates. Information on the procedure is provided on most municipality
websites. In most municipalities the appointment can be booked online.
Citizens get a notification when the driving license expires.
5. Car registration (new, used, imported cars)
Responsibility:
Central Government, RDW
Website:
http://www.rdw.nl/
Description:
Information only. Car dealers can be seen as a one-stop shop. Most such
dealers have electronic access to RDW using tailor-made software and a
Public Key Infrastructure (PKI) solution using certificates linked to an
existing register of certified garage companies. Real-time checks are made
with the Central Drivers Licenses Register (also maintained by the RDW)
for verification purposes. Individuals buying cars from third parties require
registration via a post office.
6. Application for building permission
Responsibility:
Local Government
Website:
https://www.omgevingsloket.nl
Description:
Building permission applications are handled by local authorities. Via the
municipal websites citizens are guided to the website 'omgevingsloket'
where they can apply for a building permission. They login with DigiD and
can file their application digitally.
7. Declaration to the police (e.g. in case of theft)
Responsibility:
Central Government, regional Police branches
Website:
http://www.politie.nl/
Description:
Electronic notification of certain 'smaller' crimes possible.
8. Public libraries (availability of catalogues, search tools)
Responsibility:
Central Government/Local Government, Netherlands Association of Public
Libraries (NBLC)
[34]
January 2015
Website:
http://www.bibliotheek.nl/
Description:
Online catalogue of public libraries across the country. Online requests are
possible in some cases.
9. Certificates (birth, marriage): request and delivery
Responsibility:
Local Government
Website:
http://www.overheid.nl/
Description:
Civil certificate requests are handled by the local authorities. Most provide
information and forms to download and many offer online applications via
DigiD. The policy is also to reduce the occasions for which they are
requested.
10. Enrolment in higher education/university
Responsibility:
Studielink (cooperation between higher education, ministry and DUO)
Website:
https://app.studielink.nl/front-office/
Description:
Students can enrol in a study programme at an institution of higher
education via Studielink. Dutch students apply with their DigiD.
11. Announcement of moving (change of address)
Responsibility:
Local Government
Website:
http://www.overheid.nl/
Description:
Change of address notifications are handled by individual local authorities.
Citizens have to register a change of address with their local municipality.
The majority provide information and forms to download on their websites
and an increasing number of municipalities have online notification
applications (mainly for intra municipal movements). DigiD is used for
authentication
12. Health related services (interactive advice on the availability of services in different
hospitals; appointments for hospitals)
Responsibility:
N/A
Website:
N/A
Description:
This service is not relevant as an eGovernment service for the Netherlands.
[35]
January 2015
eGovernment Services for Businesses
Availability and sophistication of eServices for Businesses
The information in this section presents an overview of the 20 basic public services, which
were identified by the European Commission and Member States, in the eEurope initiative
of 2000, to measure the take-up by businesses and citizens of electronically-available
public services.
The 8 services for businesses are as follows:
1.
Social contributions for employees
2.
Corporate tax: declaration, notification
3.
VAT: declaration, notification
4.
Registration of a new company
5.
Submission of data to statistical offices
6.
Customs declarations
7.
Environment-related permits (incl. reporting)
8.
Public procurement
1. Social contributions for employees
Responsibility:
Central Government, Tax Agency
Website:
Description:
Employers have to register employees and report for pay roll taxes.
Employees are obliged to report digitally. Data are exchanged between the
tax agency and UWV (Employees Insurance Agency) and CBS (bureau for
statistics).
2. Corporate tax: declaration, notification
Responsibility:
Website:
Description:
Entrepreneurs have the obligation to file corporate income tax declarations
digitally. As from the 2012 tax year software must comply with the
Standard Business Reporting
3. VAT: declaration, notification
Responsibility:
Website:
Description:
Entrepreneurs are obliged to file their VAT returns digitally. This can be
done via website of the tax agency or via software. As from 1 January 2014
[36]
January 2015
VAT returns filing may solely via Standard Business Reporting (SBR)
4. Registration of a new company
Responsibility
:
Central Government, Chambers of Commerce (supervised by the Ministry of
Economic Affairs)
Website:
http://www.kvk.nl/
Description:
Information and forms to download. Forms then have to be printed out,
filled in, signed and returned to the Chamber of Commerce by post.
5. Submission of data to statistical offices
Responsibility:
Central Government, Statistics Netherlands(CBS)
Website:
http://www.cbs.nl/
Description:
Submission of data to the statistical office can be made electronically.
6. Customs declarations
Responsibility:
Central Government, Tax Administration
Website:
Description:
Customs declarations can be performed online. Customs will respond
electronically with information on the next step (which varies according to
the particular declaration). Businesses are required to first contact the
Customs department to obtain software (or information on suitable
software), licences and a subscription to a network service (depending
upon the type of software chosen).
7. Environment-related permits (incl. reporting)
Responsibility:
Central Government/Local Government (depending on the type of permit
required)
Website:
http://www.omgevingsloket.nl/
Description:
Entrepreneurs can apply for an environment related permit at the website
'omgevingsloket'. The application will automatically be processed to the
competent authority(s). For the authentication eherkenning level 2 is
needed.
8. Public procurement
Responsibility:
Central Government
Website:
http://www.tenderned.nl
Description:
Tenderned is the online market place for public procurement in the
Netherlands,Tenderned supports the entire tender procedure from award to
award for all contracting (central and local) authorities and suppliers.
[37]
January 2015
European Commission
The factsheets present an overview of the state and progress of eGovernment in European
countries.
Jounup is a joint initiative by the Directorate General for Informatics (DIGIT) and the Directorate
General for Communications Networks, Content & Technology (DG CONNECT).
Contributor: John Kootstra, Policy Officer Directorate Citizenship & Information Policy, the Netherlands.
Production/Publishing: ISA Editorial Team, Kurt Salmon S.A.
[38]
An action supported by ISA
This action is supported by ISA, the European
Commission’s programme for interoperability solutions
for European public administrations.
Why ISA?
Administrative procedures have the reputation of being
lengthy, time-consuming and costly.
Electronic collaboration between public administrations
can make these procedures quicker, simpler and cheaper
for all parties concerned, in particular when transactions
need to be carried out cross-border and/or cross-sector.
ISA supports this type of electronic collaboration.
With more than 40 actions it provides tools, services
and frameworks for the modernisation of public
administrations in Europe, across e-borders and sectors.
More on the programme:
http://ec.europa.eu/isa/
Contact ISA:
isa@ec.europa.eu

eGovernment in - Joinup

Transcription

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