Adult Mental Health Services

CCAC Mental Health
Program is Not a
Crisis Service
If you are experiencing
a mental health crisis/
emergency please contact:
Crisis Line of Waterloo Region
519 744 1813
866 366 4566 (toll free)
519 745 1166 Distress Line for
Supportive Listening
Community Torchlight – Crisis
Line of Wellington-Dufferin
519 821 0140
877 822 0140 (toll free)
Crisis Respite Residential
Program
519 576 7431 (Intake for
Waterloo and Wellington areas)
If you or someone you know
is at serious risk of harm to
themselves or others contact
emergency medical services or
proceed to your local hospital
emergency department.
Wa t e r l o o We l l i n g t o n
For residents in the
Waterloo Region:
519 748 2222
888 883 3313
For residents in Guelph,
Wellington County & the
Township of Southgate
519 823 2550
800 265 8338
TTY:
519 883 5589
wwccac.org
310 CCAC (2222)
wwhealthline.ca
Online Resources
www.connexontario.ca
www.mentalhealthhelpline.ca
Funding for the Waterloo Wellington CCAC
is provided by the Waterloo Wellington Local
Health Integration Network (WWLHIN).
November 2013
Connecting you with
Adult Mental Health
Services
in Waterloo Wellington
Timely Access to Adult
Mental Health Services
Timely access to adult mental
health services are available from
WWCCAC for adults and seniors
who live in the Guelph and Waterloo
Region who have a major mental
illness as their primary diagnosis
or as a complicating factor of a
primary diagnosis.
Specialized community mental
health care coordinators and
hospital-based care coordinators
work with clients referred from the
community or from adult mental
health beds in area hospitals.
Care coordinators and service
providers with expertise in the area
of mental health, such as nurses,
occupational therapists, personal
support workers and social workers,
provide support services and work
in collaboration with individuals,
their families, other formal and
informal supports.
Eligibility Criteria
Client Goals
• Client is 18 years of age and older.
Clients are encouraged to achieve
their full potential through goaloriented outcomes, and to take
responsibility for their health and wellbeing. Although WWCCAC recognizes
that some clients require ongoing
support, the goal is to provide linkages
with community supports where
appropriate and available.
• Client has a Primary Mental Health
Diagnosis such as Schizophrenia,
Major Depressive Disorder, Bipolar
Disorder, Anxiety Disorders/Obsessive Compulsive etc.
• Client meets general criteria for
CCAC service.
• Client has ongoing mental health
issues requiring assessment and
intervention, rehabilitation and
recovery services.
Role of the Mental Health
Care Coordinator
Conducts assessments with client
recognizing the complexity of physical,
psychological, social and cultural
implications of mental health and
illness.
Develops a care plan in collaboration
with the client and family as well as
the formal and informal caregivers
(e.g. health care teams, community
supports, physicians etc.)
Supports the implementation of the
care plan and re-evaluates ongoing
needs.
Promotes education about mental
health and addresses issues of stigma
and discrimination which create
barriers to accessing health care and
services.
How Do I Get a Referral?
The CCAC program is accessed through
hospital and the CCAC intake line. If
you are in hospital please speak with
a hospital care coordinator, if you are
in the community please call the CCAC
Intake line.
Intake
Tel: 519 748 2222
Toll Free: 888 883 3313
Intake Fax: 519 883 5550