SAM DCS 50si brochure.final.rev
Transcription
SAM DCS 50si brochure.final.rev
■ ■ ■ ■ ■ ■ I N FO R M A T I O N G U I D E 50si Wait Till You Hear What We See WE HAVE WHAT YOU WANT Everything You Want In A Phone System. From the earliest stages of concept development to the dynamic workplace reality it is today, the DCS 50si could only have been created by Samsung; a global company with the vast human and technological resources required to create a visionary product of such evident superiority so far in advance of any other manufacturer. 24 Button Set This 24 button speakerphone is the ideal communication tool to help growing businesses utilize the DCS 50si’s revolutionary power and flexibility to their maximum advantage. Its easy-to-read-at-a-glance displays and large, clearly marked buttons speed access to open stations and enhance the smooth integration of 7 Button Set The 7 button keyset is reduced in size, not power. It’s frequently the most practical solution for companies that don’t need sophisticated optional features, but do need to meet the straightforward high volume traffic usually associated with retail or industrial applications. CTI Module The DCS 50si uses Computer Telephony Integration (CTI) to easily interface with your personal computer. CTI multiplies your communications power a hundred times over. The computer telephony module can be added to any station at any time. advanced traffic flow and call routing technologies, including multiple monitoring, memory and message functions. It is, in short, the ultimate complement to the DCS 50si—designed to bring new levels of efficiency and versatility to your workplace. 12 Button Set The 12 button speakerphone is ideal for companies whose business is telephone intense and growing rapidly. It offers all the features and is recommended for users who don’t yet need all the capabilities of the 24 button model (also available in a non-display model). Add-On Module Samsung’s unique Add-On Module provides 32 additional programmable buttons. Add up to two AOMs, for a total of 64 programmable buttons, to any keyset in the DCS family line. Use the AOM as a stand-alone intercom unit, room monitor or for our executive OHVA feature. *All models available in charcoal or almond. WELCOME TO THE WORLD OF SAMSUNG ou can count on a global leader like Samsung—the world’s 14th largest company—to place the most advanced digital communications technology right at your fingertips. With annual sales of more than $93 billion and growing, Samsung combines the vast human and technological resources needed to transform the concepts of visionary engineers into some of the hardest-working, most cost-efficient and trouble-free products available anywhere in the world. What’s more, with Samsung Telecommunications America, you can count on a nationwide network of dealers dedicated to providing an exceptional level of continuing support for the company’s business communications systems. Y ith 20% of its workforce dedicated to research and product development, Samsung technology delivers the specific services you need today, while providing built-in upgradability to protect your communications investment tomorrow. State-of-the-art assembly, large-scale automation and ISO 9000 Certification assure you of quality you can not only see, but more importantly, hear. While other manufacturers actually choose Samsung components in their own systems, none has integrated those components as effectively as Samsung. Make sure you and your company have the best connections to the world. Make sure the phones on your desks are Samsung. W Samsung Telecommunications America. Wait Till You Hear What We See. SAMSUNG SPARES NOTHING TO BRING Y ISDN BASIC RATE THE SHORTEST DISTANCE BETWEEN EVERYTHING AND EVERYONE. “Super I”—the DCS 50si’s advanced interface switching technology—provides system users with ISDN speed and flexibility and enables multiple users to share a single ISDN line. This resource sharing ability gives your company the flexibility to easily grow your system as new employees join your ranks and more ISDN lines are required. Adding devices such as ISDN modems as well as digital desktop phones and personal computers to a single extension port is a simple process. Such resource sharing efficiencies simplify system operations by reducing the number of lines required to handle your total telecommunications needs. The DCS 50si supports ISDN Basic Rate Interface (BRI) circuits for high speed internet access. The BRI card for the DCS 50si consists of four circuits, each of which can support two channels. The DCS 50si can support up to six BRI cards. COMPUTER TELEPHONY INTEGRATION INTEGRATING COMPUTER EFFICIENCIES WITH TELEPHONE TECHNOLOGIES The DCS 50si makes Computer Telephony Integration as easy as receiving or placing a call. Its seamless connection to your PC can multiply the performance capabilities of your company’s phone operations many times over. Furthermore, and by design, DCS 50si will be able to accommodate future generations of software that will no doubt bring about CTI performance capabilities that are only imagined today. In this way, the DCS 50si can help put your company in the vanguard of visionary organizations that take the best of today’s technologies and combine them in ways that will work to their advantage now and for years to come. OU THE SYSTEM THAT HAS EVERYTHING CADENCE “HIGHER I.Q.” TECHNOLOGY UNIFIES, PHONE, VOICE MAIL A WAY YOU USED TO ONLY DREAM OF. CADENCE’s total unity with the DCS 50si’s operating architecture greatly enhances the system’s overall performance capabilities. Its “Higher I.Q.” circuitry seamlessly coordinates a number of complex telecommunications functions—including Phone, Voice Mail and Fax—in a single operating mode. This makes it possible for companies like yours to provide callers with faster, smoother connections and more information as quickly as possible. Additionally, Cadence gives the DCS 50si the ability to store faxes sent to voice mailboxes until you are ready to print them. You decide when and where they should be sent, so you can keep your incoming fax messages under control and confidential. AND FAX FUNCTIONS, IN AUTO ATTENDANT/UNIFORM CALL DISTRIBUTION BRINGING YOU THE COMMUNICATION POWERS OF CORPORATE GIANTS WITH A CONVENIENT AND VERSATILE CALL CENTER ALREADY BUILT IN. The DCS 50si auto attendant UCD card helps give small and growing companies the kind of versatility, flexibility and efficiency in their phone operations that only much larger companies could previously afford. The auto attendant offloads call traffic from your receptionist with a welcome message that can be immediately followed by action-oriented directions. Uniform call distribution (UCD) means that incoming phone calls are distributed equally to all members of your sales or service team. Additionally, the UCD traffic flow monitor literally sees that calls are never stacked or backed up. These large call center features, previously employed exclusively by major corporations, generate smoother overall communications and greater customer satisfaction. THE DCS 50SI IS AHEAD OF THE CURVE TO KEEP YOU IN FRONT OF THE CLASS. Start with five of the most significant achievements in digital phone systems to date: • ISDN BASIC RATE DIGITAL TRUNKS. • COMPUTER TELEPHONY INTEGRATION (CTI). • CADENCE VOICE AND FAX MAIL INTEGRATION. • AUTO ATTENDANT. • UNIFORM CALL DISTRIBUTION. Then bring them all together as never before— under the direction of senior Samsung research scientists and engineers—to create a system so unique and sophisticated that the synergy it generates far surpasses the capabilities of any comparably-sized product of its kind in the world. It is, in brief, the world’s premier system for entrepreneurs and small business leaders who realize that such technology is what will keep them ahead of the curve with their customers—and ahead of their competition in the marketplace. THE DCS 50SI PACKAGE IS GREATER THAN THE SUM OF ITS PARTS. While virtually every digital phone manufacturer in the world now employs one or more of the DCS 50si’s technologies in their own comparably sized products, only Samsung has combined all these elements in a single seamless package that can do so many things—and solve so many problems—so much better than they’ve ever been handled before. From its flexibility to configure phone lines and stations to each customer’s specific needs, to built-in adaptability and openness to future technology, the DCS 50si establishes new performance standards for today, while putting in place a system that is fully prepared to accommodate the inevitable growth opportunities tomorrow will bring. AHEAD OF THE CU IN FRONT OF URVE TO KEEP YOU THE CLASS THE CUSTOMIZING CAPABILITIES TO FIT YOUR COMPANY LIKE A GLOVE. Whether your business phone system needs can best be served by a few lines with many stations or many lines with a few stations, the DCS 50si has unique configuration capabilities that enable you to have it either way and always the way you want it. THE POWER TO GROW WITH YOU. Working from your base of 8 digital keyphone extensions, you add analog lines, digital ISDN circuits or ISDN stations for high speed Internet access. As your needs change and your business grows, you can easily add more digital keyphones and single lines. Because even the smallest business can benefit from call center capabilities, the auto attendant/uniform call distribution option is readily available for versatile and efficient call handling. With the addition of an expansion cabinet, you can continue to grow your business, and support Cadence, the ultimate voice and fax processing solution. NEVER BEFORE HAS A SYSTEM BEEN DESIGNED TO DO SO MUCH. The DCS 50si gives you the ability to free your company from the narrow structural confines that other comparably sized systems would impose on your company and gives you greater communications freedom and flexibility than you had previously imagined. To sum it up, in addition to working faster and better, it will continue to work for you so much longer, and will keep you on top of the technology world. DCS 50si FEATURES & SPECIFICATIONS System Features Account Code Entry • Forced • Voluntary All Call Voice Page Attention Tone Authorization Codes • Forced • Voluntary Auto Attendant† Automatic Hold Background Music Caller Identification • Name/Number Display • Next Call • Save CID • Store CID • Inquire Park/Hold • Investigate • Abandon Call List (50) • Number to Name Translation (350) Call Forwarding • All Calls • Busy • No Answer • Forward DND • Busy/No Answer • Follow Me • External • To Voice Mail Call Hold • Exclusive • System • Remote Call Park and Page Call Pickup • Directed • Groups (20) Call Waiting/Camp-On Centrex/PBX Use Chain Dialing Class of Service Common Bell Control Conference • Add On (5 Party) • Unsupervised Computer Telephony Integration (CTI) • TAPI • TSAPI Customer Set Relocation Data Security Database Printout Dialed Number Identification Service (DNIS) Direct In Lines Direct Inward Dialing (DID) • DID (Use E&M Trunk) • Day/Night Routing • Busy or Camp-On Option Direct Inward System Access (DISA) Direct Trunk Selection Directory Names DISA Security Distinctive Ringing Door Lock Release (Programmable) Door Phones Door Phone Night Ring E & M Tie Lines Copper Executive Barge-In (Override) • Station or Trunk • With/Without Warning Tone Executive/Secretary Pooling External Music Interfaces External Page Interfaces Flash Key Operation Flexible Ringing • Day Ring Assignments • Night Ring Assignments Hot Line In Group/Out of Group Incoming Call Distribution Incoming/Outgoing Service Individual Line Control Least Cost Routing Live System Programming • From any Display Keyset • With a Personal Computer Meet Me Page and Answer Memory Protection Message Waiting Instructions Microphone On/Off per Station Music on Hold—Flexible Night Service • Automatic • Manual Off Premises Extensions (OPX) Operator Group Station Features Overflow • Operator • Station Group Paging • Internal Zones (4) • External Zones (4) • All Internal • All External • Page All Power Failure Transfer Primeline Selection Private Lines Programmable Line Privacy Programmable Timers Recalls Remote Programming—PC Ring Over Page Single Line Connections Speed Dial Numbers (1500) • Station List (50 Max) • System List (500 Max) Speed Dial by Directory Station Hunt Groups (30) • Distributed • Sequential • Unconditional Station Message Detail Recording (SMDR) System Alarms System Directory Tenant Services (2) Toll Restriction • By Day or Night • By Line or Station • Eight Dialing Classes • Special Code Table Toll Restriction Override Tone or Pulse Dialing Transfer • Screened/Unscreened • Voice Mail Transfer Key • With Camp-On Trunk Groups (11) Uniform Call Distribution (UCD)† • Maximum of Five Groups • Call Statistics • Agent Statistics • Group Supervisors Universal Answer Voice Mail Integration Walking Class of Service †Requires optional hard ware and/or software. Ask your dealer for details. Add-on Module Appointment Reminder Automatic Hold Automatic Privacy Background Music Busy Station Callback Busy Station Indications (BLF) Call Forwarding Call Pickup Dial by Name Direct Station Selection (DSS) Do Not Disturb (Programmable) Door Lock Release Exclusive Hold Group Listening Headset Operation Hearing Aid Compatible Line Queuing With Callback Line Skipping Loud Ringing Interface Message Waiting Light/Indication Mute Microphone/Handset Off-Hook Ringing Off-Hook Voice Announce (Standard) Off-Hook Voice Announce† (Executive) One Time Do Not Disturb One Touch Dialing Keys On-Hook Dialing Programmable Keys Programmed Station Messages Protection From Barge-In Pullout Directory Tray Pulse to Tone Switch Over Redial • Auto Retry • Last Number • Save Number Remote Hold Ring Modes • Auto Answer • Ring—Eight Tone Choices • Voice Announce Ringing Preference Speakerphone** Station Lock Tri-Colored Lights Volume Settings • Handset • BGM • Ringing • Paging • Speaker • Off-Hook Ring Wall-Mountable Keysets ** Not available on 7 button model. †Requires optional hard ware and/or software. Ask your dealer for details. Display Features Account Code Display Call Duration Timer Call For Group Identification Call Processing Information Caller ID Information Calling Party Name Calling Party Number Conference Information Date and Time Display Dialed Number Enhanced Station Programming Identification of Recalls Identification of Transfers Message Waiting Caller Number Outside Line Identification Override Identification Programmed Message Display Soft Keys Stopwatch Timer UCD Supervisor Displays System Specifications Circuit Type Maximum Number Stations ..................................................................40* Keysets and AOMs ....................................................40 Computer Telephony Modules ....................................40 Single Line Telephones ..............................................32 Lines ......................................................................18 CO/Centrex/PBX Lines ..............................................18 BRI Circuits ............................................................24 E&M Tie Lines ..........................................................12 Cadence Ports ............................................................8 Contact your authorized Samsung dealer: *32 with Cadence SB-DCS50SI-01 10/98