Member Benefits

Member
Benefits
Welcome to CAA Niagara!
Here’s a quick look at the many benefits and services you
receive as a CAA Niagara Member. More details are provided
in separate sections throughout this guide.
24-Hour Emergency Roadside Service
A CAA Membership covers you no matter what vehicle
you are in, including rental cars, even if you’re not the driver.
Services include towing, flat tire service and repair, lockout
service, emergency gas delivery, battery boosts and mobile
battery sales. For more details see page 14.
CAA Travel
No matter where you’d like to go, a CAA Travel Consultant
has probably been there! With more than 200 years combined
experience, CAA Niagara’s globe trotting staff can show you
the fun and affordable way to make your next trip effortless
and worry-free. See page 4 to learn more.
CAA Insurance
CAA Members automatically qualify for a Member-exclusive
discount on both auto and home insurance. One of our
licensed agents would be happy to give you a free quote!
We also offer a wide variety of other insurance products,
including life, health & dental, travel and personal accident.
See pages 7 & 8 for more information.
Vehicle Repairs
Visit CAA’s Car Care Centre for vehicle repairs from the
people you trust. Free customer shuttle, earn CAA Dollars®
on parts and labour and much more. See page 9 for details.
Member Discounts
You can easily earn more in rewards and discounts than you
paid for your Membership! From Show Your Card & Save®
instant discounts to CAA Dollars, it’s easy to save with CAA.
Turn the page to learn more.
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CAA Niagara In the Community
We’ve been a proud part of the Niagara community since our
founding in 1911. As a good corporate citizen, CAA Niagara is
committed to making Niagara a better place to live through a
variety of community initiatives.
Drive You Home
When you shouldn’t take the wheel, for whatever the reason,
trust CAA Niagara to get you home safely. Through this
program, we’ll take you and your vehicle home up to 25 km.
CAA Members are entitled to one Drive You Home call per
Membership year.*
Ontario’s Worst Roads
CAA Niagara, in partnership with its
sister clubs in Ontario, encourages
Members to identify the province’s
worst roads. So far, almost 90 per
cent of the roads named to the
Top 20 list have been or are in the
process of being repaired.
The CAA Winter Festival of Lights is the largest illuminationbased festival in Canada, and attracts more than one million
visitors to the Niagara Region each winter.
For information on CAA Niagara in the Community visit
caaniagara.ca or e-mail community@caaniagara.ca.
*Drive You Home service is deducted from your available emergency road service calls.
Drive You Home is not emergency road service and can only be used when the Member
is unable to drive. During times of high demand and inclement weather, Drive You Home
service will be subject to availability.
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CAA Rewards
Save with PETRO-POINTS™
Register your CAA Membership with
PETRO-POINTS™ and earn 20% more
points on every purchase at PetroCanada™, including convenience store
and car wash items.†
1,000 PETRO-POINTS =
1 CAA Dollar
60,000 PETRO-POINTS =
1 Basic CAA Membership
1. Sign up for PETRO-POINTS at any Petro-Canada location.
2. Link your CAA and PETRO-POINTS Memberships
by calling 1-800-668-0220 or visiting PETRO-POINTS.com.
3. Start earning 20% more PETRO-POINTS at Petro-Canada.
4. Exchange your PETRO-POINTS for CAA Dollars or redeem your PETRO-POINTS for a CAA Basic Membership by calling 1-800-668-0220 or visiting PETRO-POINTS.com.
• Please convert your PETRO-POINTS to CAA Dollars two months before your CAA expiry date. Allow 3-5 business days for the transfer of PETRO-POINTS to CAA Dollars.
NEW - Save with Husky
Earn up to 3% in CAA Dollars on
all eligible purchases when you
present your CAA membership
card at Husky locations across Ontario.
• Less than 55 L/month, earn 0.5 cents per litre
• 55-250 L/month, earn 1.0 cents per litre, from the first litre
• 250 L/month, earn 1.5 cents per litre, from the first litre
Additionally, earn 3% in CAA Dollars on car wash, in-store
merchandise and Husky House Restaurant purchases.
†
When you register your PETRO-POINTS and CAA Memberships at PETRO-POINTS.com or
by calling 1-800-668-0220 and become a joint Member, you are eligible to receive 20%
more PETRO-POINTS which will be awarded to you on all purchases made at participating
stations, with the exception of tobacco, Petro-Canada gift certificates, Petro-Canada
Pre-paid gift cards, taxes on non-petroleum purchases, or any other items specified as
exclusions from time to time. Please go to PETRO-POINTS.com for more details.
™ Trademark of Suncor Energy Inc. Used under licence.
Petro-Canada is a Suncor Energy business.
Husky Exclusions:
No reward on commercial fuel sales (fleet, cardlock, bulk). Excluded products include
tobacco, lottery tickets, gift certificates, bulk purchases, or purchases made with Husky
Route Commander cards.
Husky logo and trademark, and their use, is granted by Husky Oil Marketing.
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CAA MasterCard®*
Our new MasterCard is the easiest way to earn CAA Dollars®.
In fact, you’ll earn CAA Dollars on every purchase! CAA’s
MasterCard products, provided by Bridgewater Bank, feature
the latest payment options and the most secure technology
available.
CAA Premium MasterCard
Earn 1.5% CAA Dollars
$99 annual fee
CAA No Fee MasterCard
Earn 1% CAA Dollars
No annual fee
CAA Low Rate MasterCard
Earn 0.5% CAA Dollars
$29 annual fee
Apply online at www.applycaani.mycaamastercard.ca
or call 1-888-612-4375
Show Your Card & Save®
CAA’s Show Your Card & Save program
offers substantial savings. Show Your Card &
Save is an easy to use, worry-free program.
You don’t need to save coupons - simply
present your valid CAA Membership card to
enjoy instant savings.
For a complete list of savings partners visit caaniagara.
®CAA Dollars trademark is owned by, and use is granted by, the Canadian Automobile
Association. ®*MasterCard is a registered trademark of MasterCard International Ltd. and
is used pursuant to license. Show Your Card & Save partners are subject to change without
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CAA Travel
CAA is Niagara’s leading travel agency. Whether it’s a cruise
holiday, sun destination or a tour of Europe, our professional
Travel Consultants can make your travel dreams come true.
• Walt Disney World Resort vacation packages
• Exclusive Hertz pre-paid rates
• Cruise vacations
• Sun destinations
• Airline tickets (including free travel accident insurance)
• Emergency Travel & Medical Insurance
• Exclusive Getaways Vacation Packages
• Cancellation Insurance
• International Driving Permits
• Passport photos and applications
From day trips to amazing cruises, CAA Tuxedo Tours provides
the best in entertainment and travel value. For a listing of
upcoming tours, call or visit your nearest CAA Niagara
Branch or check out caaniagara.ca.
Hotel Reservations
CAA Niagara’s Travel Consultants can get you a great deal at
leading hotels across North America. Reservations can also
be made at caaniagara.ca or by calling 1-866-CAA-SAVE.
Earn automatic discounts with CAA’s preferred chains:
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Remember Your
Vacation, Not the
Medical Bills
Whether you’re travelling outside Ontario or around the
world, trust CAA for your Travel Insurance needs.
CAA Emergency Travel & Medical Insurance can be
purchased even if you didn’t book your travel with us.
We have a plan to suit every vacation:
• Daily
• Out-of-Province
• Annual
• Visitors to Canada
• Canada
• Expatriates
Annual Plans from $100 per Individual or $200 per Family*
•
•
•
•
Unlimited trips worldwide (up to 30 days per trip).
Unlimited trips and travel duration in Canada.
No medical declaration required up to age 59.
Children may travel separately.
To purchase Member-discounted Emergency Travel &
Medical Insurance, call or visit your nearest CAA Niagara
Branch or visit caaniagara.ca.
MasterCard TravelMoney® Card
Our prepaid MasterCard TravelMoney Card is secure,
convenient and safer than cash. Simply load the card with
CAN, USD, GBP or EUR funds before you leave. TravelMoney
cards are accepted at any MasterCard merchant or withdraw
local currency at any MasterCard ATM around the world.
Service fees apply.
American Express Traveller’s Cheques
Traveller’s cheques are fee-free for Members, and available
at any CAA Niagara Branch.
International Driving Permits
• CAA is Canada’s sole issuing authority for IDPs.
• IDPs are valid almost anywhere in the world, and are
required by many countries and car rental companies.
• To obtain an IDP, you need a valid Canadian driver’s
license and two recent passport photos.
• Cost: $25.
*Certain conditions and restrictions may apply. Individual rate based on age 0-49. Family
rate based on age 30-49, no limit on children. CAA Away From Home Emergency Travel &
Medical Insurance is underwritten by Royal & Sun Alliance Insurance Company of Canada
and administered by RSA Travel Insurance Inc., operating as RSA Travel Insurance Agency
in British Columbia and is offered through CAA®.
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CAA Drive Vacations
Free Trip Tiks®
Let CAA show you the way with our online and paper
TripTiks. Both include turn-by-turn directions, highway and
construction notifications and information on points of
interest, gas, food and lodging.
Build your own TripTik with CAA’s Online TripTik Travel
Planner. It includes our popular TripTik maps, turn-by-turn
directions and highway information, plus links to CAA/AAA
TourBook® Guides. Online TripTiks can also be emailed to
friends and family, making group travel easier to plan.
Paper TripTiks should be ordered at least one week in
advance of your travel date.
Free Maps & TourBook Guides
CAA Niagara Members are entitled to provincial, state and
city maps. TourBook Guides, issued annually, list CAA/AAA
approved lodgings, restaurants and attractions.
Passport Photos & Applications
Pick up your passport application and have your passport
photo taken at a Member-discounted price at any CAA
Niagara Branch. Member Price: $10
Theme Parks & Attractions
CAA Niagara sells discounted admission tickets to North
America’s leading theme parks, water parks and attractions.Visit
caaniagara.ca for a full list of partners.
Download the new all-in-one CAA App
and get th e most from
your m embership
The all-in-one App that does it all:
iPhone
Android
BlackBerry
It’s easy. It’s free.
Download it now at CAA.ca/mobile
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•
•
•
•
Search for Member exclusive savings
Plan a trip with TripTik®
Request roadside assistance
and more
CAA
Auto
& Home
Insurance
Life doesn’t always go as planned. Make sure your insurance
coverage is there when you need it.
At CAA Niagara, we offer a variety of insurance services at
Member-discounted rates.
Auto Insurance
Why pay more than you need to for car insurance? Members
receive an exclusive discount of up to 15%* off their CAA
Auto Insurance premium. Other benefits include:
• Forgive and Forget™ - your first at-fault accident won’t
affect your driving record or your insurance rates
• Multi-vehicle coverage
• Responsible Driver Advantage - entitles you to our
lowest rate if you’ve been accident free for 20+ years and
have had no traffic violations in the past three years
Home Insurance
CAA Members qualify for a 10%* discount with CAA Home
Insurance. Other benefits include:
• Replacement cost on contents
• Homeowner, tenant and condominium coverage
available.
• Additional coverage for seasonal or rental properties
and watercrafts
• Additional discounts for mortgage-free homes, new homes & homes with monitored alarms
If your auto or home insurance is up for renewal in the next
60 days let us give you a no obligation quote. Call any CAA
Niagara Branch to schedule an appointment.
Call 1-866-800-9677
Grimsby
Niagara Falls
St. Catharines
Car Care Centre (St. Catharines)
Thorold
Welland
ext. 3591
ext. 3558
ext. 3538 or 3553
ext. 3598
ext. 3536 or 3557
ext. 3537
Visit us at caaniagara.ca for an instant
Auto or Home Insurance quote.
*Subject to certain conditions and approvals. Underwriting eligibility rules
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Personal Accident Insurance
CAA Members receive $1,000 Personal Accident Insurance
coverage FREE with a paid CAA Membership. Additional
Personal Accident Insurance coverage can be purchased at
exclusive CAA group rates in $25,000, $50,000 and $100,000
denominations. There are no age limitations or medical tests
required.
Coverage
Single (annual)
Family (annual)
$25,000
$19.44
$25.92
$50,000
$33.48
$47.52
$100,000
$61.56
$85.32
CAA Health & Dental and Life Insurance
In partnership with Manulife Financial, CAA Niagara offers
Members competitively priced Health & Dental and Life
insurance.
The CAA Health & Dental plan offers comprehensive
supplementary health and dental care protection for
individuals, couples and families. This custom-built program
protects you against unexpected health care expenses and
lets you choose both the type of coverage and the amount
of coverage you want.
For more information on Health & Dental Insurance call
1-866-999-4CAA (4222) or visit caahealth.ca.
No matter what stage you’re at, CAA has a life Insurance
plan that’s right for you - at affordable low rates. Each plan
offers comprehensive benefits that are exclusive to CAA
Members. Our rates are guaranteed not to increase during
the coverage period. For more information call 1-877-9424222 or visit caalife.ca
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CAA Car Care Centre
363 Lake St., St. Catharines
905-682-0011
Open Monday to Friday 8-5 | Saturday 8-Noon
• Free customer shuttle (8 - 10 a.m. ; 3 - 5 p.m.)
• One year / 20,000 km warranty on parts & labour
• 3% in CAA Dollars® on parts & labour (Members only. Excludes Drive Clean)
Light Repairs
• Oil & filter changes
• Batteries
• Alternators
• Fuel systems
• Tire sales & service
• Mufflers
• Shocks, struts & suspension
• 4-wheel alignment
• Brakes
• Electrical systems
• Air conditioning & cooling systems
OIL & FILTER CLUB
Name:
Vehicle:
1st
SERVICE
2nd
SERVICE
3rd
SERVICE
Date
MONTH
DAY
YEAR
DAY
YEAR
DAY
YEAR
Initials
Date
MONTH
Initials
Date
MONTH
Initials
4th
SERVICE
Major Repairs
• Engines
• Transmissions
• Rear ends
• Front ends
Oil Changes:
Buy 3, Get 1 Free
We Repair Gas and Diesel Engines
Approved Auto Repair Services
Non-synthetic oil only. See
Service Advisor for details.
CAA endorses select auto service outlets
after they have passed rigorous examinations
by qualified inspectors. Approved garages
provide Members with a one year / 20,000
km warranty on parts & labour. In the event
of a dispute over price or service, the AARS facility has
agreed to let CAA be the final arbitrator.
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CAA Membership Menu
Premier
Basic
CAA’s Basic Membership is an introductory level of
Membership. It provides access to our trusted emergency
road service, as well as numerous travel, insurance, financial
and personal protection services and benefits. Basic
Membership is recommended for low mileage drivers.
Premier offers the highest level of Member benefits, including
towing up to 500 km, 24-hour concierge service, worldwide
medical support and more.Visit caaniagara.ca for more
information about the benefits of upgrading to Premier.
Premier RV
CAA Premier RV extends CAA Premier services to campers,
motor homes, dual wheel pickups and trailers.You must be a
CAA Premier Member to upgrade to Premier RV.
Basic Towing Allowance
Primary Member: 10 km (5 calls)
Associate Member: 10 km (4 calls)
Plus
Plus is an enhanced Membership level offering up to 250 km
of towing in addition to our everyday benefits and savings.
Plus is recommended for medium or high mileage drivers,
frequent travellers or owners of special interest automobiles
and motorcycles.
Plus RV
CAA Plus RV extends CAA Plus services to campers, motor
homes, dual wheel pickups and trailers.You must be a CAA
Plus Member to upgrade to Plus RV.
Plus & Plus RV Towing Allowance
Primary Member: 250 km (4 calls) 10 km (1 call)
Associate Member: 250 km (4 calls)
Premier & Premier RV Towing Allowance
Primary Member: 500 km (1 call) 250 km (3 calls) 10 km (1 call)
Associate Member: 500 km (1 call) 250 km (3 calls)
Associate Membership
Share the many benefits of your CAA Membership with
anyone living in your household. Associate Members need
only to show proof of living under the same roof as the
Primary Member. Associates DO NOT have to be at the
same Membership level as the Primary Member.
Primary Members are allowed 5 emergency roadside service
calls per Membership year. Associate Members are allowed
4 emergency roadside service calls per Membership year.
A 48-hour waiting period applies for ALL Membership
upgrades.
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Service Benefit
Basic
Emergency Towing*
Up to 10 km
Emergency Fuel Delivery
Free delivery
Free
Emergency Extraction Service
Locksmith Service
Motorcycle Coverage
Travel Accident Insurance**
Trip Accident Assistance
Legal Defence Reimbursement***
Added Benefits
Plus and Plus RV
Up to 250 km
RV - up to 250 km for campers,
motor homes, dual wheel pickups
and trailers
Premier and Premier RV
Up to 500 km
RV - up to 500 km for campers,
motor homes, dual wheel pickups
and trailers
Free delivery and fuel to get to the Free delivery and fuel to get to the
nearest service station
nearest service station
Second service vehicle &
second driver
Second service vehicle &
second driver
Up to $50
Up to $100
Up to $100
Light services only (boosts, air, gas)
Towing up to 250 km &
light services
Towing up to 500 km &
light services
$100,000
$500,000
$500,000
Up to $300
Up to $500
Up to $2000
(accident or breakdown)
Maximum $50
Maximum $100
Maximum $100
Bike Assist - Emergency roadside service for your bicycle
Bike Assist - Emergency roadside service for your bicycle
- 24-hour concierge service
- One-day rental car with tow
- Worldwide medical support
- Long distance calling... and more
*In any direction from the point of breakdown. **When common carrier ticket is purchased through CAA. See page 12 for details. ***Traffic offences only. See page 12 for details.
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Member Protection
Trip Accident Assistance
If you are involved in a reportable motor vehicle collision
more than 160 km away from home, we will reimburse you
for unforeseen expenses resulting from that accident up to a
limit of $300 for Basic Members and $500 for Plus Members.
This benefit applies for up to 72 hours after the accident
and covers one of the following: rental car (from a licensed
car rental agency), or local lodging and meals, or commercial
transportation to your destination or home. Receipts are
required for expenses to be claimed, as well as a copy of the
police insurance report. The Member must be driving at the
time of the accident.
Premier Members: see Premier handbook for information on
Trip Accident Assistance.
Travel Accident Insurance
When purchasing airline tickets through CAA Travel,
Members receive $100,000 travel accident insurance. Plus and
Premier Members receive $500,000 insurance.
Legal Defence Benefits
If you are unjustly charged with a traffic offence anywhere
in the world, CAA will reimburse Basic Members up to $50
and Plus and Premier Members up to $100 for legal fees to
challenge the charges in court. Members must be found not
guilty in a court of law or have the charges withdrawn to
be eligible for the reimbursement (pleading guilty to a lesser
offence is excluded). Parking offences are excluded. Violations
incurred while driving a commercial vehicle are not covered.
Receipts must be submitted within 60 days of the court
date and the Member must be and remain in good standing
at the time of the violation and court date.Valid once per
Membership year.
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Arrest Bond/Bail Bond
CAA Niagara guarantees the appearance of its Members in
court, when required. The CAA Membership card can be
accepted against an arrest bond, only in the U.S., up to $5,000
to secure a bail bond, for any traffic violation excluding
violations involving driving while under the influence of
alcohol, drugs or narcotics; failure to appear for violations;
driving on a suspended/revoked driver’s licence; hit and
run; failure to present evidence of insurance; illegal use or
falsification of licence or registration; engaging in a felony;
attempting to elude police; or while driving a vehicle used for
commercial purposes.
For assistance call 1-800-222-4357
Theft and Hit-and-Run Rewards
A reward of $500 is offered to any person who provides
information leading to the arrest and conviction of any
person who steals a Member’s car, boat (excluding outboard
motor) or snowmobile, or of a hit-and-run driver who causes
personal injury to a Member (police, vehicle owner(s) and
immediate family are excluded from the reward).
CAA Magazine
Stay up-to-date with the latest news in lifestyle, travel and
cool car stuff, plus enter exclusive contests with CAA
Magazine. CAA Magazine is delivered to your door four times
a year.
An eco-friendly, e-edition of CAA Magazine is also available.
Check out caaniagara.ca to learn more.
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Emergency Road Service
Emergency Road Service is available 24 hours a day, seven
days a week and is designed to assist you in an emergency
when the vehicle you are either driving or riding in becomes
disabled. Please take a few minutes to review the Emergency
Road Service provided by CAA Niagara.Your coverage
reflects your level of Membership. See page 10 for details.
How to Obtain Emergency Road Service
In Niagara
Online
1-905-684-4396
www.caaniagara.ca
1-905-945-5976 (Grimsby)
*222(cell phones - Canada only)
When Travelling in Canada or the U.S.
• 1-800-CAA-HELP (222-4357)
• *222 on your cell phone will reach the nearest CAA
dispatch centre toll free (Canada only)
• Download the ERS iPhone app at www.caa.ca/mobile
For faster service, please have the following ready:
• CAA Membership number
• Location of vehicle
• Nearest cross street
• Phone number
• Year, make and model of vehicle and plate number
• Problem with vehicle
Photo ID and CAA Membership card must be presented to
CAA service operator for service to be rendered.
The Member must remain at or near the vehicle to receive
service. If the problem is resolved before the service
operator arrives, please notify CAA immediately to cancel
the request, as each service call is charged to the Club and
against your record, whether completed or not.
Do not call a local garage or towing company unless CAA
service is unavailable, otherwise full reimbursement of
service delivery costs will not be possible.
Remember, CAA covers you in any vehicle
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With your Membership, Emergency Road Service will be
provided without charge to the nearest available facility.
Your service call will include a trip to the disabled vehicle
and a reasonable amount of time at the scene to make your
vehicle operable.
We select facilities for their ability to handle service calls, but
we cannot guarantee that these facilities will always have
the parts and equipment to make repairs.
When your vehicle cannot be made operable by providing
the services listed in this guide, CAA/AAA will assist you in
finding the nearest open place of repair. If a repair facility
cannot be located, CAA/AAA will assist you in obtaining
lodging or alternative transportation, which will be at
your own expense. Premier Members: see Premier handbook
for information on Trip Accident Assistance.
Charges for service that exceed the benefits listed will be at
the prevailing hourly or mileage rate of the region where
service is provided. For your protection, service cannot be
provided to unattended vehicles.
PLEASE NOTE: CAA Niagara cannot guarantee
transportation for drivers and passengers when an Emergency
Road Service call is made. At your cost the club will, if
possible, arrange transportation for drivers and passengers.
During severe weather conditions, civil disturbances or
national emergencies, service may be temporarily suspended.
In some instances, Emergency Road Service is provided
by preferred suppliers. Responsibility for loss, damage
or unsatisfactory workmanship remains with the facility
providing the Emergency Road Service.
Eligible Vehicles
Service applies to all properly-licensed, plated, insured, fourwheeled, motor-driven passenger and recreational type
vehicles (vans, campers and motor homes). It applies only if
those services can be safely delivered. Dealer plates and trip
permits are eligible for Basic, Plus or Premier service, depending
on level of Membership.
Dual wheel campers/motor homes are eligible for all Basic,
Plus and Premier services except towing, extrication/
winching and tire service. Dual wheel unloaded pickup
trucks are eligible for all services except tire service. Rented
passenger vehicles and commercial vehicles are eligible for
service. Taxis, limousines, cubed vans and dual wheeled cubed
vans are not eligible under any CAA Membership.
In instances when your vehicle becomes disabled while
towing a light duty trailer, service will be provided for the
trailer.You may be required to pay for trailer towing. Fifthwheel trailer requires CAA Plus RV or Premier RV coverage.
Plus or Premier coverage is required for Motorcycle towing*.
*Motorcycle towing in the U.S.A. must be paid for by the Member and
submitted to CAA Niagara for reimbursement. Reimbursement form is
available at caaniagara.ca or any CAA Niagara Branch
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Plus RV and Premier RV Memberships* are designed for
recreational type vehicles and is required when the applicable
“vehicular unit” has more than four wheels.Vehicle definitions:
Motorized RVs: A recreational vehicle driving under its own
power that is not towed behind another vehicle.
Dual Wheel Trucks: Any truck with more than four wheels,
provided the truck is classified as an RV, meaning that it must be
of the passenger, pleasure or recreational type.
Fifth Wheels: Trailers towed by trucks with a fifth wheel hitch.
Trailers: Trailers can be one or two axle units. They can be
equipped to be towed with a ball hitch attached to the tow
vehicle or by using a fifth wheel.
Travel trailers regardless of the configuration qualify for service
throughout North America. When towing other trailers (boat,
motorcycle, horse, snowmobile) in the U.S. members must pay
and claim reimbursement for service.
Bus Conversions: School buses or coach-type buses converted
into recreational vehicles.
Van Conversions: Vans converted to include a sink, stove, bed
or fridge.
Truck and Slide-In Camper: Typically, a pick-up truck with
camper unit affixed. RV coverage applies when both units are
being towed, or if truck has six wheels.
Emergency Services
The following emergency services will be provided to place your
vehicle in a drivable condition. If these attempts are unsuccessful
after a reasonable effort by the service provider, the towing
service provision will apply.
Flat Tire Service & Repair
When circumstances allow, CAA can provide a temporary tire
repair on the spot to get you and your family on the go. When
we can’t repair your tire, and your vehicle’s spare tire is inflated
and serviceable, the
tire will be installed to
replace your flat tire.
If no inflated spare
tire is available, or if
your wheel has more
than 6 lug nuts, your
vehicle will be towed
in
accordance with your
level of membership.
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Battery Service
Don’t let a dead battery slow you
down. We’ll install a new battery
right at the roadside.
• Convenience: CAA Battery Service comes to you
• Quick testing & installation by a qualified technician
• Member-exclusive pricing
• Batteries made with recycled lead & recycled plastic
• 3-year free replacement warranty
• Free recycling of your old battery
Visit caaniagara.ca for an instant quote or call
905-684-4396 to request CAA’s Battery Service
Battery Boosts
A boost will be provided in an attempt to start your vehicle.
If the vehicle cannot be started within a reasonable amount of
time, towing provisions will apply.
Fuel Delivery
A limited supply of fuel will be
delivered to your vehicle to get
you to the nearest service station
or your vehicle will be towed,
in accordance with the towing
provisions of your Membership level,
to a facility where fuel is available. Specific brands or
octane ratings cannot be promised. The cost of the fuel will
be based on pump prices current at the time of delivery.
CAA Plus, Plus RV, Premier & Premier RV Members receive a
limited amount of fuel, free of charge. Basic Members pay for
fuel.
Mechanical Adjustments
Minor/temporary adjustments, not requiring parts or supplies,
will be made in an attempt to enable your vehicle to operate
safely under its own power. If the vehicle cannot be placed in
safe driving condition, the towing provisions will apply.
Lockout Service
If your keys are locked inside the vehicle, a service provider
will be sent to gain entrance. If your keys are lost, broken or
the service provider cannot gain entrance to your vehicle,
locksmith service or reimbursement for the locksmith
service up to $50 will be provided. In cases where the vehicle
cannot be made operable, towing service will be provided in
accordance with CAA Niagara towing provision.
CAA Plus and Premier Members receive up to $100 for work
needed to make the vehicle operable.
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Extricating/Winching
Your vehicle will be extricated/winched when it can be safely
reached from a normally travelled or established thoroughfare.
If special equipment, additional manpower or vehicles are
required, the associated costs may be at your expense. CAA
Plus and Premier Members are covered for a second vehicle
and operator for up to one hour at the scene.
Towing Service
When your vehicle cannot be safely driven after attempting
any of the listed emergency services, your vehicle will be
towed to the ERS facility rendering the service or a repair
facility en route, or 10 km in any direction from the point of
disablement at no charge. CAA Plus Members will be towed
to a repair facility of your choice up to 250 km
(500 km for Premier Members) in any direction from the
point of disablement.
Emergency Repair Cheque Assistance
Your personal cheque for up to $400 will be accepted by any
independent contract facility providing emergency services
or repairs for CAA Members. A valid Membership card must
be presented at the time of payment. Only a personalized
cheque matching your Membership Card will be accepted.
Alternate Service
If you have followed the procedure outlined to obtain
Emergency Road Service, and CAA service is not available,
you may obtain your own service; pay for it and submit the
original receipt and reimbursement form to CAA Niagara
within 30 days. Reimbursement will be based on the prevailing
commercial rate for the region where the vehicle was
disabled. When CAA service was available but alternative
service was obtained, reimbursements will be based on CAA
contract rate for the area where the disablement occurred. In
instances where CAA contractor access is legally restricted
(toll roads, limited access highways), full reimbursement
will be provided for covered services. This applies to all
Membership levels.
20
Emergency Road Service Limitations
CAA does not provide:
• Service to loaded or altered vehicles where the
provision of the service may jeopardize the load or
damage the vehicle.
•
•
•
•
•
•
•
•
•
Service to unattended vehicles unless pre-authorized.
Services that may be chargeable to an insurance
company as the result of a fire, theft or vandalism.
Second or additional trips by the service person on any
call, including retows.
Service to a vehicle that: is abandoned or stolen;
is to be towed to a salvage yard; has failed a safety
inspection; is impounded due to a legal infraction; is
unplated or unlicensed.
Service to a vehicle willfully driven into an area not
regularly travelled, e.g. vacant lot, open fields, beaches,
impassable private or recreational roads, yards, mudfilled or snow-filled driveways or alleys (service persons
will not shovel snow), construction sites or other
locations that cannot be reached safely.
Service to school buses and vehicles for hire, identified
as taxis and limousines.
Impound and storage fees due to towing as a result of
infractions of local ordinances or laws.
Costs of parts, labour and repairs.
Guaranteed appointments or arrival times for service
calls.
Emergency Road Service Call Allowance
To ensure fair and efficient service to all Members, CAA has
reasonable limitations and regulations as set forth by its
officers and directors acting in the interest of all Members
whose Membership dues pay for all services.
Emergency Road Service benefits will be suspended to
Primary Members who exceed five Emergency Road Service
calls during a Membership year and to Associate Members
who exceed four Emergency Road Service calls per
Membership year.
Members who reach these limits will be offered service at a
special rate, which must be paid at the time of service.
Bike Assist
Roadside Service
for your Bicycle
FREE for CAA Niagara Members
Simply call *CAA (*222)
Service limitations apply
21
Additional Information
Membership Renewals
You will automatically receive a renewal notice before your
Membership expiry date. If a Membership is not renewed by
the expiry date, the Membership is considered to be lapsed, and
service can only be provided upon renewal. This applies to the
entire range of CAA services. Memberships can be renewed
online at caaniagara.ca, at major bank websites, by telephone
banking, by credit card over the phone or by cheque, cash,
credit card or debit in person. Past due renewals are subject to
an enrollment fee.
Express Renewal
Ensure you’re never without the safety and security of CAA by
enrolling in Express Renewal.Your credit card will automatically
be charged your Membership dues each year at renewal time,
and you will have the peace of mind that comes with knowing
your CAA Membership never expires.
Enroll in Express Renewal and we’ll give you $5 off the cost of
your next Membership renewal*. Call 905-984-8585 to enroll.
*One-time savings only. Not available to CAA Niagara Members already enrolled
in Express Renewal.
Money Back Guarantee
There is a money-back guarantee if you are not satisfied with
our services during the first 30 days after joining CAA Niagara
or renewing your Membership. All requests must be made in
writing and include your Membership card. Refunds will not be
granted if emergency roadside service has been used during the
first 30 days of Membership. A $20 administration fee applies
and the enrollment fee is non-refundable. Remnant portions
of an active Membership are non-refundable, but they are fully
transferable to a non-Member resident of the Niagara region.
Moving or Transferring Out of Territory
Members moving out of CAA Niagara’s territory (the Regional
Municipality of Niagara) must notify CAA Niagara of their
new address. Memberships remain active until the end of their
renewal date when they are transferred to the Member’s new
Club. CAA Niagara will notify your new CAA/AAA Club so
they can contact you to renew your Membership.
Changes To Your Membership
Changes to your Membership - such as name, address and
phone number - can be made at caaniagara.ca or by calling or
visiting any CAA Niagara Branch.
Membership Cards
CAA Members receive a Membership card that corresponds
with their level of coverage. Cards are valid for three years,
though the Membership is still renewed annually. If your CAA
card is lost or stolen, you can obtain another card by calling or
visiting any CAA Niagara Branch.Your new card will be mailed
directly to your home.
22
Privacy Pledge
Our commitment to respect and protect your personal
information
We identify the purposes for collection of personal
information at or before the time the information is collected.
You can choose not to provide us with some or all of your
personal information. However, this choice will limit our
ability to provide you with products, services or information
that you request or that could be offered to you.
Your personal information is kept as accurate, complete
and up-to-date as is necessary for the purposes for which
it is to be used.You have the right to review your personal
information collected by us and to correct or amend the
information if it is not accurate.
On occasion, you may receive information about savings
and value-added offers from companies that meet our high
quality standards and have committed to respecting your
privacy as a CAA Niagara Member. We respect your right to
control the marketing information you receive from us, and
with regard to telemarketing, you may wish to use these ways
to opt-out:
The National Do Not Call List (1-866-580-3625); CAA Niagara’s
internal Do Not Call List (dnc@caaniagara.ca); Canadian
Marketing Association’s Do Not Contact Service (the-cam.
org).
If you have any questions or concerns about our privacy
practices, please notify us in writing at the following address:
Chief Privacy Officer
CAA Niagara
3271 Schmon Pkwy.
Thorold, ON L2V 4Y6
CAA Niagara’s towing benefits exceed those of other
CAA Clubs. Additional up-front fees may apply when
receiving service outside of Niagara. These will be
reimbursed according to CAA Niagara’s rates and
limitations.
®, CAA, CAA logo, CAA Plus, CAA Premier, CAA Travel,
CAA Tuxedo Tours and ERS trade-marks are the
property of, and use is granted by, the Canadian
Automobile Association. ® Show Your Card & Save,
TourBook and TripTik trade-marks are owned by,
and use is granted by, the American Automobile
Association.
CAA Winter Festival of Lights, Petro-Canada,
PETRO-POINTS, Husky, MasterCard, 1-800-GOTJUNK?, Payless ShoeSource, Hertz, Krown Rust
Control, NAPA, Glen Merritt Collision Limited,
Wildfire Grillhouse & Lounge, Manor Cleaners, Gap,
LensCrafters, Manulife Financial, Drive Clean, Best
Western, Starwood Hotels and Resorts, Hyatt, Hilton,
Marriott, Canada’s Wonderland, Walt Disney World,
Ontario Science Centre, Darien Lake Theme Park
Resort, Universal Orlando® Resort and Wild Water
Works logos are owned and/or registered trademarks of the respective companies.
All monetary amounts listed in this publication are in Canadian dollars and
subject to change without notice. Offers, partnership programs and services
listed are subject to change without notice.
23
®
P.O. Box 1440, St.Catharines, ON L2R 6S5
www.caaniagara.ca
For Emergency Road Service please call:
1-800-CAA-HELP (222-4357)
*222 on your cell (Canada only)
CAA Niagara Branches:
Grimsby
155 Main St. E.
Grimsby, ON L3M 1P2
905-945-5555
Niagara Falls
6788 Thorold Stone Rd.
Niagara Falls, ON L2J 1B4
905-357-0001
St. Catharines
76 Lake St.
St. Catharines, ON L2R 5X4
905-688-0321
Thorold
3271 Schmon Pkwy.
Thorold, ON L2V 4Y6
905-984-8585
Welland
440 Niagara St.
Welland, ON L3C 1L5
905-735-1100
363 Lake Street, St. Catharines
905-682-0011
Information contained in this publication is subject to change without notice.
July 2012
201-3-001