April 2011

Volume I, Number 3
April 2011
Quillen
In This Issue
Page 1
 And Away We Go!
 Name That Newsletter
Page 2
 Point and Click Medicine
EHR Demonstration
 QETSU EHR Calendar
Quick Notes
And Away We Go!
Monday is the day!
Johnson City Family
Medicine goes live with
Allscripts on the 4th!
JCFM has been taking
advantage of all our
training opportunities
during the past several
weeks and months,
which made their EndUser Training much
more productive.
Last week, the JCFM
residents came to the
Downtown Center for
their training, and End
-User Training officially
began this week for the
staff and physicians.
Training was conducted
by our consultants from
EHR Evolutions—Jessica
and Dina—who have over
10 years’ experience with
Allscripts Enterprise.
Their knowledge has been
invaluable to the training
experience.
The biggest lesson
learned this week is
that it is crucial that
you get into the system
and practice before
your End-User Training.
Don’t wait until the last
minute!
“Name That Newsletter” Response
We had many great suggestions, and the choice was far too difficult for
Page 3
the EHR Team alone to decide. So we asked for a few volunteers to help
 Training Opportunities —
Recorded Webinars
us choose. A panel of eight people voted, and the winning newsletter
Page 4
 Free Online Computer
Course
 Ask The EHR Experts
 Noteworthy Comments
Page 5
 Road Trip to GW
 Tips & Tricks
 Helpdesk Support
name was submitted by Tracy McGuire (DTC). Second place goes to
Patricia Jessee (KIM) for submitting “Just For The Records”. Prizes
will be awarded to both employees.
Congratulations!!
Other suggestions were:
QETSU-Facts
Fried Pie
Q-Facts
QETSU Bytes
The Medical Record
The EHR Examiner
The A.R.K. —
Automated Record Keeping
Electric Moment
Electric Beat
Literary Pursuit
Creative Endeavors
Monuscripts
Tales From The Script
The EHR Medical Messenger
The Apocalypse
The Med Scoop
Provider Insider
Insight
The Live Wire
File & Error
P.E.R.K. — Physicians
Electronic Record Keeping
Q Physicians & Associates
Provider Insider
Thank you EVERYONE!
QUILLEN QUICK NOTES
Point and Click Medicine:
Patient Demonstration of the Electronic Health Record at MEAC
Dr. Rakesh Patel (JCIM) and your EHR TEAM presented a “Live Demonstration” of the Allscripts EHR
System during Grand Rounds at Stanton-Gerber Hall. Dr. Patel conducted a simulated patient encounter to
the audience. All documentation was recorded electronically — just as providers will be doing within the live
system after Go-Live. A thorough Question & Answer session followed. Thank you to all attendees.
QETSU EHR Calendar
April 2011
Sun
Mon
Tue
Wed
Thu
Fri
Sat
1
2
8
9
15
16
22
23
29
30
JCFM — End User Training
3
4
5
6
7
JCFM Go Live Week
10
11
12
13
14
Webinar Training — Dates / Times To Be Announced
17
18
19
20
21
OB/GYN — Final Preparation and Resident Training
25
26
27
28
OB/GYN — End-User Training
2
QUILLEN QUICK NOTES
The QETSU
EHR YouTube
videos have been a success!
To view these short, 15-minute (or less) videos which cover various aspects of
the Allscripts system, please click on the link below
http://www.youtube.com/user/QuillenEHR
or
Open YouTube and search for
Quillen ETSU Physicians
Logging In and Out
Front Desk — Call Process
Uploaded 02/23/2011 — 110 Views (to date)
Uploaded 03/04/2011 — 24 Views (to date)
Provider and Resident — Introduction PPT
Front Desk — Basic Navigation
The Quillen ETSU Physicians introductory PowerPoint presUploaded 02/25/2011 — 45 Views (to date)
entation demonstrating the various views and navigation
available to provider and resident users.
Personalization Options
Uploaded 03/16/2011 — 12 Views (to date)
Uploaded 03/04/2011 — 47 Views (to date)
Provider and Resident — Basic Navigation
Tasking in Allscripts
Uploaded 02/23/2011 — 88 views (to date)
Uploaded 03/18/2011 — 10 Views (to date)
Provider and Resident — Basic Charting
Uploaded 03/18/2011 — 10 Views (to date)
Provider and Resident — Ordering Rx/Labs
Uploaded 03/18/2011 — 9 Views (to date)
Clinical Staff — Basic Navigation
Coming Soon
Uploaded 02/25/2011 — 47 Views (to date)
Clinical Staff — Ordering Rx and Labs
Clinical Desktop
Uploaded 03/08/2011 — 29 Views (to date)
Clinical Staff — Advanced Navigation
Clinical Staff — Basic Charting
Uploaded 03/17/2011 — 14 views (to date)
Billing Staff — Basic Navigation
Clinical Staff — Call Process
Uploaded 02/28/2011 — 42 Views (to date)
Front Desk — Basic Workflow Experior/Allscripts
3
QUILLEN QUICK NOTES
Thank You!
FREE ONLINE COMPUTER
COURSE
Do you feel comfortable with the
basics of a computer system?
Are you unsure of your own
computer skills as we approach
EHR Go Live?
Visit the following link, and attend some very helpful free
online classes:
We appreciate your enthusiasm!
Certificates have been
Mary Schultz
Tamera Gillis
issued to the following
Janet Lingerfelt
Pam Cutshall
Linda Brock
Corissa Cantrell
Samantha Vicars
Tina Church
Pam Zalewski
Lori Lane
Carolyn Stansberry
Tina Rogers
Brenda Peters
Julie Schmidt
Beth Trinkle
Donna Stewart
users for successful
completion
of
the
online courses:
BFM
Mary Rasnake
Dot Warren
Jane Tyree
Tina Mann
http://www.ctdlc.org/
remediation/index.html
Pam Wiggins
Betty Linke
Sheila Lester
Christine Mattson
Pamela Dobbins-Eaton
Ask The EHR Experts
Do you have a question for our experts? Ask a question,
and it may be answered in the next newsletter. Please
email your suggestions to EHRhelp@qetsu.org.
Each month, we will share some questions which we
have received from our users. We will be publishing the
most frequently asked questions in the hopes that this
will help everyone.
KIM
Amy Lawson
Leeta Patterson
Heather Oaks
Amy Hunley
Jon Cross
Vickie Hicks
Please let us know if
Marye Greer
we have missed anyone. Thank you.
Noteworthy
Comments:
“Thanks for the preview today. I
cannot wait till we get to start using
the system. I have been worried
that it was going to be complicated
to use, but after today’s test I’m very
excited. Enjoyed the presentation,
and you guys make a good team…
you know your stuff!!!
— Central Business Office, DTC
Question
Will the computer screen be bigger, easier to see?
Answer
Yes, the actual screen is larger than the webinar training. It
will be as large as your screen.
Question
After we click the patient status to “Physician Ready”, can we
re-enter the patient in the system later, after the physician
has finished?
Answer
Yes, you can re-enter the patient to add items like immunizations, history, etc.
4
...I talked with the office manager for
a doctor’s office here, and found out
how lucky we are. They are going to
EHR, and their live date is March 7.
The office manager has seen the
system once in her first training session last Thursday, and she has one
more before the live date. Employees get one training date. So thank
you, thank you, thank you for all your
help, training, and putting up with all
the stupid questions.
— Kingsport Internal Medicine
QUILLEN QUICK NOTES
Road Trip
Medical Faculty Associates
(MFA) shared valuable information from their experiences with
implementation of the Allscripts
Electronic Health Record system.
Discussions included planning,
training, scanning, EHR-specific
policies, and much more. All
questions were addressed, and
everyone seemed particularly
George Washington University Medical Faculty Associates
hosts QETSU Physicians & Associates
March 3, 2011
in Washington, D.C.
interested in hearing “lessons
learned.”
The site visit included a facility
tour for focus groups — physicians, nursing managers, and
the EHR team.
We appreciate the generosity of
MFA. The knowledge gained
from this visit will greatly assist
QETSU as we move forward.
(attendees pictured above)
Nancy Hoffman (KFM)
Thomas Jernigan, MD (OB/GYN)
Jeffrey Summers, MD (KIM)
Rakesh Patel, MD (JCIM)
Dot Warren (BFM)
Pam Zalewski (BFM)
Michelle Goodman (JCFM)
Lindsay Hall (KFM)
Jennifer Logan (EHR Team)
TIPS & Tricks ...suggested by MFA
During faculty meetings, make “Tips & Tricks” an agenda item. Set aside a couple of minutes in
each meeting, and ask providers to share something they recently discovered about the EHR system. Users will undoubtedly come across new and better ways to perform an operation, and they
can take the opportunity to share with peers. Great idea!
Help Desk Support. . .
As you begin using the system, you will undoubtedly run
into some questions. When you do encounter issues,
please follow the steps below:
Step 3: You may also get in touch with us by telephone at
423-282-6122.
Step 1: Ask your superusers. If you don’t know who your
superusers are, ask your office manager.
Step 2: Help Desk. If your superuser does not know the
answer, please contact us at EHRhelp@qetsu.org The Help
Desk automatically generates an email to the ENTIRE EHR
team, and we will respond as quickly as possible.
5
EHR Support Team
Monaco Briggs — EHR Administrator
Jennifer Logan — EHR Analyst
Tracy Jones — EHR Analyst