RR - April 15 2013 - Royal Victoria Regional Health Centre

Royal Review
April 15, 2013
People
Dates to remember
Healthy Aging
Forum
April 16
Auditorium
10 a.m. to 2 p.m.
Skills Expo
April 18 & 19
Auditorium
9 a.m. to 3 p.m.
Free lunch for staff
Radio for
Radiation
Benefit concert V
April 20
Loverboy, Prism and
RVH’s Vital Organs
Casino Rama
Walk in My Shoes
April 25
1 p.m. to 4 p.m.
Contact: Iris Laycock
laycocki@rvh.on.ca
Save Lives, Clean
Your Hands Day
May 7
Activities scheduled
throughout the Health
Centre
WE LOVE OUR VOLUNTEERS! Tell a member of RVH’s Blue Brigade just how much
you appreciate them during Volunteer Appreciation Week, April 21 to 27. You can start
with our Atrium Entrance Information Desk Volunteers - Shirley Knapp, Janet Pavan or
Meril Cunningham. But don't wait until then—you can tell them they are great anytime.
Quality
RVH Quality Plan
The top priority at Royal Victoria Regional
Health Centre remains providing safe,
high-quality care. One of the many ways
RVH plans for and ensures we deliver on
that promise is through our annual Quality
Improvement Plan (QIP).
This is a plan that sets clear targets and
is required under the provincial
government’s Excellent Care for All Act.
The 2013-2014 plan is focused on
creating a positive patient experience, to
ensure we are taking every measure
possible to deliver on our promise of
delivering safe, high-quality care. This
year’s highest priorities include:
• reducing hospital acquired C. difficile
rates
• reducing our percentage of Alternate
Level of Care (ALC) bed days
• reducing wait times for Emergency
department patients who have been
admitted to hospital
• improving patient satisfaction
• increasing hand hygiene rates prior to
patient contact
RVH takes quality improvement very
seriously and is committed to achieving
the ambitious targets we set for our organization.
In fact, we have adopted a pay-forperformance mechanism which ties 5 per
cent of the President and CEO’s compensation and 3 per cent of the Vice
President’s compensation directly to the
successful achievement of our QIP targets.
Each area of focus within our QIP fits
within one of our four corporate pillars of
quality, service, people and finance, ensuring our QIP goals are the same as our
corporate goals. And the means by
which we will achieve our QIP goals are
the same things we do each and every
day at RVH, such as post-discharge
phone calls, standardized introductions,
shift-to-shift transfer of care at the bedside and of course, hand hygiene compliance.
As a way to demonstrate our commitment to accountability and transparency,
a progress report on our 2012-13 Quality
Improvement Plan, as well as the 201314 plan are posted on the RVH website
at www.rvh.on.ca/QIP.aspx.
RVH Royal Review
April 15, 2013
Quality
MP Brown visits Rotary House
Quality
March Hand Hygiene
Dialysis
Jennifer Hickling, Nursing
Sarah Rutherford, Nursing
PACU – Phase I
Dr. Hugh Taylor
Pat Griffen, Environmental Services
Carol Matton, Nursing
PACU – Phase II
Natalie McDowell, Nursing
Chemotherapy Suite
Lori Kennedy, Nursing
Imaging
Tara Stidam, Nursing
Jackie Swales, Nursing
Patrick Brown, Member of Parliament for Barrie, recently toured Rotary
House, RVH’s lodge for patients receiving cancer treatment at the Simcoe
Muskoka Regional Cancer Centre (SMRCC), with Janice Skot, RVH president and CEO.
During his tour he met with Rotary House guests Brenda Sawyer (left),
and Eileen and Michael Baron, all from Huntsville. Sawyer says she feels so
at home at the lodge that when her cancer treatments are done at the end of
the week she doesn’t want to go home.
The lodge, located on the second floor of Rotary Place, features 20 hotelstyle rooms, a business centre, a relaxation room, a kitchen, a private terrace and activity rooms. Rotary Place was named in honour of a remarkable
$1.5 million pledge from Rotary Clubs throughout the region to the “I Believe”
campaign.
Capital Redevelopment
More room on
Mental Health
The Mental Health and
Addictions program team is
celebrating the completion of the
renovations on 3SC.
In March, Mental Health Day
programs relocated to this area.
Additional inpatient rooms that
were built to accommodate the
11 beds transferred to RVH
from Waypoint Centre for
Mental Health are now also
Top from left: Jennifer Hallett, Cathie Gilliopen.
gan and Denise Mosco. Bottom: Brittany
Mauro, Walter Wojcik and Bobbi Breedon
Page 2
As part of Save Lives, Clean Your
Hands Day on May 7, a new hand
hygiene compliance poster will be
displayed on inpatient units.
Representatives from Infection
Prevention and Control will be updating these posters with unit-specific
hand hygiene compliance rates so
you can see, at a glance, how your
team is doing - and support each
other to reach a 100% target.
Inspiring care...
RVH Royal Review
April 15, 2013
Children Colour Their Cares Away At RVH
Julie McKendry is
back from maternity
leave, taking on the
role of Manager, Finance, leading the
month-end processes and audit. She
is also RVH’s
COHPA representative, overseeing accounts payable.
Dr. Bruce Burke
retired at the end of
March after 27
years of medical
practice as a cardiologist. Dr. Burke
served as RVH’s
Chief of Medicine
for a decade as
well as serving
terms as Vice
President and President of the medical
staff.
RVH cardiologist Dr. Brad
Dibble is
among the
speakers at
the L3
Writer’s Conference on
April 18 at 7
p.m. at Barrie
North Collegiate. Dr. Dibble will talk to
science students about his book Comprehending the Climate Crisis.
Tickets are available at the door: $20
for adults, $10 for students.
Inspiring care...
Karissa Kane, a pupil at Pine River Elementary School in Angus, was one of 36 young
artists to have their work selected and published in the colouring book - Colour Your
Cares Away. The book is a community project
created by the South Simcoe Arts Council
and features drawings from pupils in 15 area
schools. The books were packaged with crayons and donated to area hospitals. Royal Victoria Regional Health Centre (RVH) received
1,000 of the colouring books which will be
given to youngsters in the Emergency and
Paediatric departments. Kane is shown with
her drawing of a Fairy, and Jan Atkinson,
South Simcoe Arts Council Community Project Co-ordinator.
People
Oncology Nurses Flash Mob
In an effort to raise awareness for Oncology
Nurses and those they care for, a Flash Mob
was held again this year in the main lobby.
Nurses and intra-professional team members
who partner with them joined the celebration.
The nurses danced to celebrate, but also to remember those we’ve lost to
cancer, and concluded with a short prayer. All Oncology Nurses across the
country danced to the same music at similar times. Look for the video on
YouTube as well as the RVH intranet.
Many thanks to all those who went the extra mile to make this happen.
http://oncologynursingday.com/category/events/flashmobs/
Got an inspiring story to share? Want to offer kudos or compliments to a
colleague? How about achievements, awards and accolades?
Share the news—send your ideas to Donna Danyluk at danylukd@rvh.on.ca
by the 8th and 22nd of each month.
Page 3
April 15, 2013
RVH Royal Review
Purposeful Rounding positively affects the patient experience
Regina Gagliano asks Joan Cruickshank about her pain level—again!
“It’s much better, but without the medication I don’t think I could function,” says Cruickshank.
Gagliano, an RN on RVH’s Respiratory Unit, adjusts Cruickshank’s pain medication as
the elderly women settles in for a restful sleep.
Gagliano has asked Cruickshank the same question every hour and oddly the patient
never tires of being asked.
“I’ve been in this health centre for two months now and I can tell you that the only reason I’m alive is because of the excellent care from the doctors and nurses here,” says
Cruickshank.
An important component in her care is something called Purposeful Rounding, just one
of RVH’s be excellent! clinical tactics being rolled-out across the health centre to ensure
safe, high quality care and service excellence.
“It is a proactive way of providing care in which healthcare professionals round with purpose every hour on their patients,”
says Tracey Fletcher, Respiratory Unit Manager. “Patients know that every hour their nurse will be checking on them and so
they are less likely to attempt to go to the bathroom themselves, which often results in falls. They seem happier and use their
call bells less often because they know their nurse will be coming in to see them.”
In fact, statistics show better clinical outcomes for patients when Purposeful Rounding is done. For example there is a 50
per cent reduction in falls, improved patient satisfaction and a 37.8 per cent decrease in call bells – saving
nurses approximately 81.5 hours weekly.
Fletcher also believes purposeful rounding helps nurses to manage their days better as they are being proactive and not reactive. Purposeful Rounding is a prescribed communication tool to ensure the patient’s experience is optimum. While rounding, nurses cover eight topics: AIDET, (personal standardized introduction), to
reduce anxiety; they address pain, elimination and position; assess additional comfort needs; conduct environmental assessment; ask, “Is there anything else I can do for you? I have time”; tell their patient when they will
be back; and they document the process in a rounding log posted in the patient’s room.
.
First Mayes Martin/Café Royale winner!
Operation Red Nose
Merline Lindsay, RPN, Emergency department, is the
happy winner of the first $100 gas gift voucher from Mayes
Martin Limited in the Café Royale Get Gas contest. Every
time you make a purchase of $5 or more at Café Royale,
your name is entered in the draw. A winner will be selected
each month.
More than 80 volunteers from Base Borden participated
in Operation Red Nose this past holiday season, giving
rides home after holiday parties in return for a donation.
A portion of the funds raised - $1,327.60 - was donated
to RVH in support of the planned Child and Youth Mental Health Inpatient Unit.
Café Royale manager Deb Scharf (left) and RVH Auxiliary
president Wayne Hubbard (right) present Merline Lindsay
with her gas voucher.
Col. Tammy Harris, Commanding Officer at CFB Borden (2nd from left) and members of her team presented proceeds from the 2012 Operation Red Nose
campaign to RVH Foundation CEO Eric Dean.
Page 4
Inspiring care...