Risky Roads: Mapping Traveler Safety

Transcription

Executive Briefing: July 15, 2014
Safe and Savvy Summer Traveler Series
Around the world, 3,400 preventable road deaths occur every day, according to the “Global Status Report on Road Safety,” which
was released last year by the World Health Organization. That comes to 1.2 million deaths a year. And traffic accidents are a leading
cause of injury and death for business travelers and expatriates working abroad. In fact, road accidents are one of the leading
reasons for evacuation of travelers to foreign countries, according to International SOS research.
Organizations can help manage these risks by building a road safety culture within their organization. A panel of experts shared the
latest trends/highlights in terms of road safety and key takeaways to consider for organizations implementing a road safety program.
SPEAKERS
Albert Castaño, MD, Medical Director Assistance and Regional Aviation, International SOS
Dr. Castaño is responsible for medical case management particularly pertaining to medical transportation and Medical
Services within Latin America across International Operations as well as the Americas Tricare Overseas Program (TOP). He is
board certified in Pediatrics and Internal Medicine with extensive experience in Emergency Medicine, where he still maintains
frequent clinical involvement. Dr. Castaño is fluent in Spanish and is proficient in Portuguese.
Michael Chippendale, Communications Manager & GRSI Program Manager, Global Road Safety Partnership
Michael has held senior writing and communications positions within the advertising agency industry before moving into the
telecommunications field in a General Manager role responsible for Communications and Major Projects. In 2012, he moved
to Geneva, Switzerland, where he worked on a number of communications consultancy contracts across the international
organization sector, including with Global Road Safety Partnership, before moving full time with the organization in January
2013. Michael brings his years of private sector and project management experience to the role of Program Manager of the
Global Road Safety Initiative - one of the world’s leading examples of private sector partnership in road safety - operating in 8
countries with funding from Michelin, Renault, Shell, Total and Toyota.
Sandy Lee, Director, Worldwide Fleet Safety Environment, Health, Safety & Sustainability, Johnson & Johnson
Sandy has global responsibility for Johnson & Johnson’s SAFE Fleet, providing services to over 33,000 drivers. Sandy’s
background includes over 25 years of experience in the field of health promotion and disease prevention, and providing
employee health, wellness and occupational fleet safety services in domestic and global roles. She holds a Master of Public
Health degree in Health Education from the University of California, Los Angeles and is certified as a Health Education
Specialist. Sandy is a board member of the Network of Employers for Traffic Safety (NETS), member of a Client Advisory
Board, APHA, NAFA, and also involved with the Asia Injury Prevention Foundation’s Helmets for Kids through J&J’s support.
Michael Reedy, Regional Security Manager, Americas, International SOS and Control Risks
Mike is primarily responsible for developing evacuation/communication strategies and training programs in support of client
operations in the Americas region. Mike travels extensively in the Americas region for information collection purposes and for
the production of evacuation planning and delivery of security awareness training. Prior to this role, he assisted with evacuation
and other operational logistics in times of crisis. Mike was also involved in the vetting process and further development of the
team’s local security provider network in the Americas region. Prior to this role, Michael served in the United States Army as a
Special Forces Operator. His areas of expertise included unconventional warfare, foreign internal defense, and asymmetrical
warfare. He also completed two combat tours in the Iraq theater.
MODERATOR
Peter Piazza, Vice President, Strategic Operations, ASIS International
Peter Piazza is Vice President, Strategic Operations, with ASIS International. Peter was an editor with Security Management
Magazine for six years, where he covered the IT security beat and wrote stories on a host of business and security topics. He
has also been a freelance business journalist, the About.com Guide to Printers and Scanners, and a media trainer for senior
executives in Fortune 100 companies. Peter is a proud father.
© 2014 All copyrights in this material are reserved to AEA International Holdings Pte. Ltd. No text contained in this material may be reproduced, duplicated or copied by any means or in any form, in
whole or in part, without the prior written permission of International SOS. For permission, please contact pmarket@internationalsos.com.
PAGE 2
Modern Transportation
Modern transportation has increased in mobility and
improved trade, access to markets, education, healthcare
and in a global sense, quality of life.
But expansion comes at a cost in
the form of road crash death and
injury. And this cost takes both a
social and economic form, including
3,400 deaths per day – more than
two per minute. Road accidents are
the eighth largest killer in the world,
and the biggest killer of ages 15 to
29.
About 1.2 million people are killed
on the roads each year and 20
to 50 million people sustain nonfatal injuries. Still, many countries
Source: World Health Organization Global
Status Report on Road Safety 2013
lack comprehensive legislation
on key risk factors of road traffic injury. There are more
than 130,000 road traffic deaths in India each year and
China has the second highest number of road traffic
accident fatalities in the world. Prevention and planning
for emergencies are crucial when traveling to emerging
countries.
Some statistics:
• Only 59 countries have an ambulance service able to
transfer to hospitals;
• Three out of four of those killed are men. In terms of
injuries, that is equivalent to every man, woman and
child in South Africa (or Ukraine or Spain) being injured
in a car accident every year. In many countries, those
men are the major bread winners;
• One in 20 of those injured is left with a disability;
• And it is all man-made.
incur as a result of company-related vehicle crashes. A
collaborative approach is the best solution.
Road safety is dependent on location and varies. Africa as
a whole has a high fatality rate, along with many developing
countries. The mode of transport (like cars vs. motorcycles)
is also a factor.
There are a number of costs related to work-related road
accidents. It impacts all industries, not just big enterprise.
These include:
• Insurance premiums that rise or stay high;
• Cost of replacing lost or damaged assets;
• Lost man hours;
• Administrative cost of re-organization, re-training,
re-hiring etc.;
• Decrease in productivity through reduced morale;
• Potential loss of brand reputation;
• Potential legal issues.
There are three comprehensive steps that a business must
follow to ensure its successful involvement in road safety
initiatives:
1. (Internal) It must clearly evaluate its current road safety
performance across all direct and indirect road-related
activities (including those of contractors and subcontractors).
2. The business must then address the road safety issues
that were identified.
3. (External) It is also important for the business to reachout beyond the scope of its activities by engaging with
the local communities where they operate.
Additionally, businesses can collaborate with NGOs to
leverage their political influence to support new legislation
regarding road safety through targeted advocacy
campaigns.
Road Safety as an Investment
Road accidents bear a significant human and financial
cost for business operators, with 30 percent of all
road accidents estimated to be work-related. Many
organizations fail to see the impact of poor road safety
performance and are unaware of the costs that they
Source: World Health Organization Global Status Report on Road Safety 2013
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Factors for Success
First and foremost, there must be top management
commitment and leadership, as well as stakeholder
involvement and clear plans with realistic timelines and well
defined responsibilities and budgets. Programs also must
be communicated so all stakeholders are aware. Don’t be
afraid to share information with peers, as everyone has the
same goals.
Economically, road traffic crashes are a major obstacle
to poverty reduction in emerging countries. The total cost
of crashes worldwide is estimated to be around US $518
billion. This varies from country to country, but conservative
estimates are that it is costing from 1 to over 3 percent of a
country’s GDP. In some countries, the number is as high as
5 percent.
Additional success factors:
• Allocation of appropriate budgets and resources;
• Effective communication;
• Expertise to support business practices;
• Monitoring of performance and top management
review;
• Shared learning and experiences (from others with
success);
• Continual focus;
• Engagement in societal road safety programs.
Safety Advice for Road Travel—Prevention is Key
When travelers are on
the road, they must
know the risks. They
should be trained in
basic first aid and have
access to a first aid kit.
They should not drive Source: International SOS
unless they are familiar, and very comfortable, with local
driving conditions. Night time travel should be avoided.
A seatbelt must always be worn and above all, travelers
should speak up if they have any concerns.
There is always the need to communicate with the driver.
Questions to ask:
• Can you communicate effectively with him?
• Is he experienced?
•
•
•
•
•
Is he briefed on emergency procedures?
Is he briefed on the use of phone and general driving
behavior?
Is he first aid trained?
Is he wearing his seatbelt?
Is he alert and awake? Is he calm?
Do a basic check of the vehicle (similar to the walk around
when renting a car). Also:
• Check the vehicle before undertaking a journey.
• Does it have seatbelts, including the back seats?
• Check the state of the tires. Is there a spare tire
and kit?
• Does it have enough gas?
• Is it generally in good condition?
• Consider using a 4x4 vehicle for traveling outside main
urban areas.
Safety Advice for Managers—Journey
Management Planning
Journey Risk Management Planning (JRMP) is key for long
road moves. The primary question companies should be
asking is whether or not overland travel is necessary, and
if so, is the traveler properly prepared and comfortable
making this long journey? Many companies around the
world are beginning to implement JRMPs into their overall
risk mitigation strategies in order to properly scope the risks
of such a journey and arm their travelers with the tools to
conduct a safe overland road movement.
To get started, identify an owner for JRMP. Consider
having a workshop to get key stakeholder input and buyin and develop and implement policies for road transport
and JRMP. A detailed plan should be completed for highrisk journeys. There are a number of things to consider
including road conditions, journey timing and duration,
climate, security, communications and emergency support
as well as emergency response protocols.
Case Study in Mexico—Solo International
Business Traveler
An experienced business traveler familiar with Mexico
– and who planned the trip in advance with his company –
heads out on an overland journey. On the trip, he is forced
off the road by an aggressive trucker. The car flipped when
PAGE 4
it veered off the pavement and the driver sustained nonlife threatening injuries, but needed medical attention. This
is a dangerous stretch of highway used by cartels and
criminal elements for illegal trafficking. What started out
as a medical case quickly became a security issue due to
the location and remoteness of the accident. He called his
assistance provider, who recognized that the location of the
crash was dangerous, and helped him get to a safe haven.
He was back to work within a week.
Medical Consequences
In addition to loss of life or reduced quality of life, road
accidents carry many other consequences to the
survivors, such as legal implications, economic burden,
home and vehicle adaptations as well as psychological
consequences.
In addition:
• Post Traumatic Stress Disorder can be evident initially
or in days following;
• Injuries to specific organs with severe impact (brain,
spinal cord, lower extremities);
• Job loss/long leaves;
• Socioeconomic costs (long-term hospitalizations,
rehab);
• Impact on families resulting in a permanent decline in
the quality of life;
• Prosecution for negligence or even manslaughter as a
result of an accident;
• Financial impact on the employer in case of a workrelated accident.
Medical Advice for Travelers
Travelers play a major role in prevention through education
and information. The aim is to prevent the crash. Tips if
self-driving:
• Do not drive shortly after long travel (tiredness/jetlag);
• Medications can impair attention/alertness;
• No alcohol or drugs;
• Avoid dangerous behavior like texting and driving;
• Do not drive in impaired physical condition (sprained
ankle, cast);
• Be comfortable with local driving rules and habits
(priority/four-way intersections);
• Prepare (knowledge of directions, weather, etc.);
• Respect local rules of the road;
•
•
Inform third party about travel plans;
Communication is key.
Road to Success: Johnson & Johnson’s Fleet
Safety Approach
Behind all the numbers and statistics of road traffic
accidents are names and families touched by the losses.
The company’s “Mission Zero” and “SAFE Fleet” journey
began 20 years ago and continues today. Safety is
written in the company’s Credo and heritage. Safety is
also fundamental to Johnson & Johnson’s business. The
objective is to ensure that employees are protected and
arrive home safely each day.
The company has minimum requirements that are
spelled out, including policies on mobile phones, driver
requirements, training and coaching, and crash and injury
reporting. A global “full ban” mobile phone fleet safety
policy was launched January 2014 which indicates that
drivers of company vehicles, rental vehicles, or those who
drive personal vehicles (who receive regular allowances
and for whom driving is part of their job) may not use
hand-held or hands-free mobile or electronic devices while
operating a vehicle.
When it comes to mobile phones, country management
led the way in spreading the global policy of “no mobile
while driving.” Various communications channels are used
to convey the message on a regular basis, including notes
from company leaders.
Driver training also makes a difference. Behind the wheel
training is a global requirement for tenured drivers every
three years, as well as new hires. The sessions focus on
knowledge, attitude and hands-on practice. The behindthe-wheel training is tailored to country-specific needs and
environment.
The company also sets minimum safety requirements for all
purchased and leased vehicles, including 4-5 star ratings,
three-point seat belts for drivers and all passengers, antilock brakes and dual front driver and passenger airbags.
There are also programs for spouse/domestic partners,
global assignees, as well as driver pledges and policy
modules and a public-facing site www.e-safetyforall.com.
PAGE 5
Questions from Attendees
As companies secure private transportation companies in various countries are there any questions or thoughts
around procuring them?
At J&J, we are in the process of developing a “Transportation Services Selection Guideline” with the objective
of assisting J&J operating companies in selecting transportation service companies that will ensure the safety
of our employees while in transport and that will conduct business responsibility on the roadways and within the
communities in which we live and work.
Do companies have any policies or guidelines for employees traveling together by ground?
It’s important for organizations to have policies on these issues. But for high-risk areas, it is important that
executives do not travel together.
How do you suggest an organization starts a road safety program? Any pointers or suggestions from the panelists?
First and foremost, raise awareness among senior management about road safety and the risk to their employees
and communities, and get their support to implement a comprehensive fleet/driver safety initiative. Prepare a
business case that addresses the company’s responsibility to mitigate those risks, the costs in human and financial
terms. Consider what the impacts might be of taking no action.
How do you handle any pushback from employees?
Focus on the reasons behind your policies…it’s about getting people home safely to their loved ones. We also
remind drivers that their decisions behind the wheel impact not only themselves and their families, but other people
(mothers, fathers, and their children) who use the same roads where we live and work, not just as drivers, but as
cyclists and pedestrians. They want to get home safely too. These programs are all about getting people home
safely. The discussion should center around why this is important and the fact that these programs are not about
intrusion. It’s about staying safe.
PAGE 6
Webinar Poll Results
To obtain this data, International SOS surveyed security professionals, human resource executives, medical directors, corporate
travel managers, among others, who attended the webinar. The survey was distributed to attendees via the WebEx polling
feature. Respondents were from international organizations, with the majority of respondents being based in the US.
QUESTION #1:
Do you have a road safety policy implemented in your organization?
Yes
43%
No
57%
QUESTION #2:
Have you already experienced a road safety incident in your organization?
Yes
60%
No
40%
QUESTION #3:
What are the main areas of concern for your organization with regard to road safety?
Middle East
Europe
16%
7%
Asia Pacific
18%
America
32%
Africa
27%
QUESTION #4:
Would a road safety eLearning be of interest to your organization?
Yes
No
70%
30%
PAGE 7
About ASIS International:
ASIS International (www.asisonline.org) is the preeminent organization for security professionals, with more than 38,000 members
worldwide. Founded in 1955, ASIS is dedicated to increasing the effectiveness and productivity of security professionals by
developing educational programs and materials that address broad security interests, such as the ASIS Annual Seminar and Exhibits,
as well as specific security topics. ASIS also advocates the role and value of the security management profession to business, the
media, government entities and the public.
About Global Road Safety Partnership:
The non-profit Global Road Safety Partnership (http://www.grsproadsafety.org/) was formed in 1999. Our Members are leading multiand bi-lateral development agencies, governments, businesses and civil society organisations. Hosted by the International Federation
of the Red Cross and Red Crescent Societies, we are governed through a constitution approved by a Steering Committee of our
Members. Our role is to create and support multi-sector road safety Partnerships that are engaged with front-line good practice road
safety interventions in countries and communities throughout the world. We play a powerful role in capacity building and training of
road safety practitioners, engage actively in advocacy at all levels, provide road safety program coordination at the global level and
are a recognized expert source of road safety knowledge and good practice.
About Johnson & Johnson’s SAFE Fleet:
As one of the largest health care companies in the world, Johnson & Johnson has over 34.000 drivers driving a vehicle on company
business. These may by company owned or leased vehicles, car allowance drivers or drivers of two-wheelers in some parts of the
world. At Johnson & Johnson driving a vehicle on company business represents the highest risk work activity that our sales forces
are engaged in. Our global SAFE Fleet Caring About People initiative was designed to reduce this risk and keep our drivers and
communities safe.
About International SOS:
International SOS (www.internationalsos.com) is the world’s leading medical and travel security services company. We care for
clients across the globe, from more than 700 locations in 76 countries. Our expertise is unique: More than 10,000 employees are led
by 1,200 physicians and 200 security specialists. Teams work night and day to protect our members. We have pioneered a range
of preventative programs and offer an unparalleled response to emergencies. We are passionate about helping clients put ‘Duty
of Care’ into practice. With us multinational corporate clients, governments and NGOs can mitigate risks for their people working
remotely or overseas.
About International SOS Foundation:
Launched in March 2012, the International SOS Foundation―Ambassadors for Duty of Care (www.internationalsosfoundation.org)
has the goal of improving the safety, security, health and welfare of people working abroad or on remote assignments through the
study, understanding and mitigation of potential risks. The escalation of globalization has enabled more individuals to work across
borders and in unfamiliar environments; exposure to risks which can impact personal health, security and safety increases along with
travel. The foundation is a registered charity and was started with a grant from International SOS. It is a fully independent, non-profit
organization.
Additional Resources:
•
Register for upcoming webinars in our Duty of Care: The Master’s Series: http://www.internationalsos.com/en/masterseries.aspx
•
Find key resources from our previous 8-step Duty of Care series here: http://www.internationalsos.com/dutyofcarewebinars
•
Join the conversation at http://dialoguesondutyofcare.com, a Duty of Care blog brought to you by International SOS
•
“Global framework. Safety, health and security for work-related international travel and assignments”

Risky Roads: Mapping Traveler Safety

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