Hi-Way 9 March 2012 Newsletter

Money Wasted
A. Claims / Cancelled $13,412.05
B. Misdirects
$12,320.00
Money for Team 9
1. Weigh-IT
$109,756.38
2. Pro Miles
$9,167.34
3. Admin 42
$2,500.00
4. Pro Tech
$3,000.00
5. Fuel Whopper
$0.00
C. Undelivered
G. Vehicle Claims
$44,600.00
Total
Total Wasted
$72,856.05
$124,423.72
D. Admin 42
E. Fuel Whopper
F. Non reported R&M
Volume 12 & Issue 3
March 9, 2012
$690.00
$0.00
$14,000.00
$0.00
Why indeed? With decades of experience in the LTL
business, Hi-Way 9 has heard every request possible that could come from a customer. Out of the
box, unique, odd...and some downright weird. But
through the years, they gained understanding that a
single service LTL company was not what their service area desired. Hi-Way 9 was determined to provide 100% customer satisfaction-no matter the request. Hence-The Hi-Way 9 Group of Companies.
Hi--Way 9 Express Ltd.
Hi
Your LTL specialists, rich in history with over 400
employees, boasting over 650,00 shipments a yearThe Carrier that Cares
Deck--Way
Deck
Focused fleet of flatdeck specialists, Deck-way allows Hi-Way 9 to focus on van freight, and their deck
freight to move safely with trained deck professionals
Streamline Logistics and Warehousing
Intercity cartage,3rd party logistics, specialized services & high value shipments, warehousing, container de-stuffing & stuffing, pick & pack service:
providing customized innovative freight logistics solutions
Load--Way
Load
Not your typical truckload carrier, providing truckload service to all of western Canada, enhances the
truckload needs of the existing customers of the HiWay 9 Group of Companies, -Your load, your way
IT IS COMPANY POLICY THAT-All Collisions, accidents must be reported to your supervisor immediately?
-All injuries must be reported to your supervisor immediately
-All Violations, traffic or otherwise, while operating a Hi-Way 9 Group
of companies Vehicle must be reported to your supervisor
Please be safe, remembering spring time brings unpredictable road conditions….lets make
sure at the end of the day, you get to go home to your family
The Carriers That Care!
Creating these separate brands allows each division of the company to focus and be true specialists in their area of service. Different management
teams under each brand allows for true divisional
customer and operating focus.
And with the access to their internal sources, this
Group of Companies gains strength within itself
from the different divisions.
Those unique, odd, and out of the box requests?
Hi-Way 9 Group of Companies provides a complete
blanket of diverse services for their customers at a
level above and beyond that of any competition
within their area. Making it easy for their customers with “one stop shopping” , this group certainly
stands up to its motto “The Carriers that Care” for
our Team and the communities we serve.
Hi-Way 9 Group of Companies’ Primary Aim:
We will provide a “wowing service” to our customers, right the first time…every time!
Every customer is important, each day, to the HiWay 9 Group of Companies. With the strength of
their specialized divisions, providing the service
that is requested is what they will continue to provide at the expected exemplary level, for their customers.
“Why” Hi-Way 9 Group of Companies?
Strength. Service. Specialized.
That’s why.
Team 9
Just for Team 9 & Birthdays
It is with saddened hearts to announce that Erney Borysko passed away on the
morning of February 18, 2012.
Erney had just completed 25 years of service with Hi-Way 9 Express Ltd. Erney
started with Team 9 doing tractor P&D work in our Calgary terminal and worked
his way to dispatch with Alvin Kohut, helping to insure our customers’ freight
was picked up and shipped to their destinations.
Erney was the gruff guy on the end of the phone that would always pick it up,
and in his abrupt voice, say a direct “Hi-Way 9”-that was it. When we came up
with the plan to say, as we do today, ‘thank you for calling Hi-Way 9, Erney
speaking”, he was skeptical it was realistic-and he let us know his thoughts. But being the team member he was, he gave it a
try. Well we all know what the outcome was– as always, Erney was able to adjust.
We couldn’t help but reminisce about one of our favorite moments for Erney. It was during a stay at the Foothills Hospital
for heart surgery. We all knew he was a fan of Marilyn Monroe so in an effort to cheer him up, we called a local talent
agency and had Marilyn go to his bedside and serenade Erney with all her best including “Diamonds are a girls best friend”.
His grandson Dustin says even recently Erney has still told people about his honor of having Marilyn in his hospital room.
There are many more stories of his time with Team 9, and we are sure we all have our favorites. All we can do now is cherish those moments as we will not be creating any new ones. Erney fought hard for the past 6 years with first colon cancer
and most recently lung cancer which he succumbed to. He can now join a badass group of Alvin Kohut, John Lucey, Bob
Ball and Frank Kohut and cause trouble again , and who knows, maybe he will meet the real Marilyn now. He was a great
friend of the Kohut family and we will miss him, as we are sure you all will in one way or another.
If you would like to have
additional taxes removed
from you cheque, contact
your Team leader
for the appropriate
form.
New Group RRSP Program with
Great-West Life!
*Lower Investment Management Fees
*Enhanced online member website
*Introduction of Target Date Funds
Consider setting up an account in February to
make your 2011 RRSP contribution to the new
Mullen Group RRSP.
Make sense of your financial future with the Financial Support Services available with your EAP.
MARCH
15 ERWIN HAMILTON
16 BRIAN MOLDOWAN
17 LLOYD ZIEGLER
17 RENAE SCHEINER
18 SAMANTHA COOPER
18 BRANDON BUNDSCHUH
19 RACHEL MCALLISTER
20 ABRAHAM BARRY
20 DEANNE MCGRATH
20 TREVOR TAYLOR
21 MARLENE HALLUM
21 TRAVIS VIGNE
5 Years
Jeffery Kohut
Rest easy now Erney.
03/19/2007
15 years
Derrick Skeffington
03/31/1997
Mehab “TAB” Drar (left), Edmonton’s night supervisor in
the mechanic shop, and Andrew “STAR” Cheyne, the
heavy duty mechanic day supervisor, are a fierce team of
hard-working and fun-loving Hi-Way 9 employees from
the north.
Tab is an incredibly hard worker who shows up to work
with a great attitude, organizing the shop and ensuring
the equipment has minimal down time. He appreciates
Hi-Way 9 “because you have a name in the company-not
just a number. It’s a very tight knit community-a nice environment to be in”.
Andrew (right) is kept busy not only fixing problems in a
timely manner, but orders parts and takes care of operations on a daily basis. He says he is impressed with how
Hi-Way 9 excels for its customers, and shows excellent
commitment to its employees.
Looking back at their time with Team 9, Tab’s fondest
memory of Team 9 is last year’s golf tournament. Enjoying the event with his fellow team members outside of the
regular work structure was “awesome”. Andrew recalls a
great time working side-by-side with Darrell Kohut. See-
ing that work
needed to be
done,
Darrell
rolled up his
sleeves
and
helped align the
trucks in the
shop for the afternoon
with
Andrew-helping
create a great
memory that Andrew has not forgotten.
Behind the scenes, and mostly behind closed doors,
these two Team 9 members work diligently to help maintain and keep Hi-Way 9’s fleet in the peak of it’s performance capabilities. Without their part in the intricate system of Hi-Way 9, the efficiencies and ultimate reputation
would not be as reliable nor steadfast as they are today.
Thank-you, TAB and STAR-your strong work ethic and
great attitudes are attributes Hi-Way 9 certainly appreciates and values!
Coming together is a beginning. Keeping together is progress. Working together is success.
Henry Ford
Shepell·fgi’s Financial Support Services are
available for you and your family. You will gain
valuable insight, information and build a financial
plan by exploring the following topics:
• Credit/debt management • Budgeting
• Bankruptcy • Financial aspects of separation/
divorce • Financial emergencies
• Retirement planning • Employment transitions
• Real estate
Congratulations to these
Team 9 members for your
notable milestone!
Your care and commitment
are commendable.
21 FRANK LANGEVIN
22 JONATHAN KORSH
TEAM 9-THE NEXT
GENERATION
Congratulations to
Team 9 member
Shevan Ali of
Streamline
Edmonton, on the
birth of
Ibrahim Aliborn February 8,
7:53 pm.
23 ELIZABETH MOLDOWAN
8 LAUREL MACKINNON
24 LEAH FENN
9 MARLENE CUNNINGHAM
24 ANN LAVENDER
10 TERRY GIONET
25 JOYCE BERGEN
10 RAELENE PEARS
26 BLAINE BOLIN
10 KARAD HOUSSEIN
26 MARGARET DONCASTER 10 KURTIS WILSON
26 LOIS CURTIS
26 PATTI BOYES
27 TINI SCHOCK
27 RAY BRYCE
27 KEVIN RAYNER
28 BRODY GALLANT
29 SHIRLEY KUROWSKI
29 SHARON CORFE
29 GLENN REEDER
29 COLTIN POSSNETT
31 SANDRA GUNN
31 CANDICE KELLEY
The Carriers That Care!
APRIL
2 MIKE POZNIKOFF
3 JARED LANGKOWSKI
3 AISHA WYNTER
4 ALMAMY KARIM DIALLO
4 CLEMENT AMEGOR
4 MAMADOU CELLOU BAH
5 MELISSA CHAN
5 SHANE TYSON
6 WAYNE MCMANUS
6 DONALD MCKIE
7 WENDY HARLEY
8 TASJA GILMOUR
LAUREN BERNAKE9 VITCH
8 CODY THORNBOROUGH
The Carriers That Care!
Carla Borth of
Edmonton couldn’t
have a birthday
without sharing her
special day with her
fellow Team 9
members!
‘trust it was a great
day, Carla!
11 JASON RUFF
11 BRENDA SMITH
12 BARBARA PERETIC
12 JESSICA SMITH
13 DARCY RADKE
13 HAROLD NEWMAN
13 ARTHUR HOLT
13 NANCI ALBRIGHT
13 LAREINA JACQUES
13 DWIGHT WALTER
14 GLORIA PULAK
14 KYLE ZIMMERMAN
14 MICHEL RIVKIND
14 KRISTY HERMANSON
Pride –and lots of it
Think Positive & Who’s Who
PRIDE...TEAM 9 HAS IT!
Focus on the Positives!
Some Quality Achievements Received- “Going the Extra Mile”
Nancy Wall –Sundre-Reg from Caroline Supplies commented on what a great driver Nancy is and what great service she provides him. Keep up the great work, Nancy!
Thomas Cholowski
Alex Tominaso
Bart Greenway
Kerry Whitford
Lonnie Killaby
Stu Veno
Deb Mario
William Hutt
Prem Chand
To understand Hi-Way 9
pride, one must first look
to the Team. Compiled of
selectively chosen employees-persons that not
only wish to complete a
job, but desire to carry out
their tasks beyond the mediocre level of many in the
transportation industry.
THESE are the people that
Team 9 employs. And
these are the people that
show PRIDE. From coveralls to safety vests, Hi-Way
9 hats to uniforms, Team 9
members are the walking
bill-boards that prove HiWay 9 truly is “The Carriers that Care”.
Congratulations to Abraham Barry, for not only
being in complete uniform
on the job, but wearing
your seatbelt on a forkliftTHAT’S a true sign of a
Team 9 member that has
pride...and cares!
Shevan Ali –Streamline-I was collecting on a shipment that
you had picked up and delivered for N/Take. The manager
wanted to make a point of how professional and polite you
were. Thank-you!
I know you most often hear complaints but you
rarely hear the good news. Please let them know
how much I appreciated their efforts to reduce
my stress.
Dennis Schock –Deck-Way-Yesterday we assigned you a
lot of pick ups in Edmonton with a short amount of time to get
them all in. You were able to get all the pick ups done correctly, professionally and on time. Keep up the great work!
The staff I dealt with are: Julianne Hayden,
Yvonne Capson and to a lesser extent Samantha
Loranger. I dealt with Yvonne for the most part
and she was wonderful.
Steve Zylstra-Red Deer-You are always willing to help me
when I need it, and always willing to learn something new.
The more you learn the easier everyone’s job is. Keep up the
good work buddy!
Name:
Birger
Mackeprang
Thank you,
Larry Clark
Director of Student Services
Strathcona-Tweedsmuir School
403-938-8313
Name:
Kelly
Woods
Abraham Barry
Lee Oliver
The Carriers That Care!
Cassandra Chapman –Drumheller-Just want to let you
know that you are doing a great job. You are always happy
when you answer the phone about damages and missing
freight, and usually have the customer laughing by the end of
the call. Also, you are always on top of the undelivered list
which makes my job a lot easier. Thank-you for all your hard
work.
I have over the last two days dealt with three
of your employees regarding a delivery to my
home. I have no experience managing a delivery
of this magnitude and it created some logistical
issues. I think it is important for you to know
that each of the ladies dealt with me professionally, with patience and humor. As a manager
you could not have asked for more from an employee. In fact, they went out of their way to
look for solutions for me.
Age: 33 years
Original Start Date with Team 9: March 2010
Current Position: Senior Liquor P&D Driver
Team 9 warm & fuzzies: -relationships with customers
and co-workers, great schedules
Accolades: -great personality, always willing to help out
wherever he can, is always on time and dressed for work
in a professional manner.
Age: 42 years
Original Start Date with Team 9: October 2002
History: Distribution nights
Current Position: Distribution days
Team 9 warm & fuzzies: -Good people to work with, different challenges each day-like trying to reach new weight it
goals for Drumheller
Accolades: -Very eager, passionate and committed to doing
it right the first time
The Carriers That Care!
Safety, Accident Report & Thoughts
Jerry’s
Safety Corner
HIGH RISK DRIVER
Crash Likelihood Chart
High Risk Driver Category 1
*A Reckless Driving Violation
High Risk Driver Category 2
*An improper Turn Violation
*Improper/erratic lane change violation
*Failure to yield "right of way" violation
*Failure to keep in proper lane violation
Jerry Allen
Director of Safety &
Compliance
The Challenge, New Team 9 Members & More
For YOUR Sake…
For YOUR Safety!
KEVIN JOHNSON
MS WALK –Every Step Matters
High Risk Driver Category 2
Crash Likelihood
in next 12 months *Driving too fast for conditions violation
increases:
*Failure to use/improper signal violation
325%
*False or no log book violation
Crash Likelihood *Any Conviction
in next 12 months *Speeding Violation
increases:
*Disqualified driver violation
105%
*Following too closely violation
100%
*Hours of service violation
97%
*Any moving violation
91%
*Failure to obey traffic control device
*Improper passing violation
*Any OOS Violation
What is the Team 9 Challenge? Heather Colberg, director of Hi-Way 9, has challenged every Team 9 member to
do one hour or one good thing a month or volunteer to one
event for 12 hours to cover your year and send an email to Sylvia at sylviakirk@hi-way.com (or a note in the mail to the Drumheller office) and let her know what you did to do your part. She
is having a column each month and your cause will be highlighted.-if you believe enough to spend your time & efforts, create
some awareness!
With approximately 500 team members in all the divisions under
the Hi-Way 9 Group of Companies, if everyone gives one hour
per month divided by 24 hours, it would be 225 DAYS PER
YEAR THE HI-WAY 9 TEAM WOULD BE VOLUNTEERING.
WOULD THAT NOT BE WONDERFUL?!?
Have you ever wondered why Hi-Way 9 takes traffic violations so seriously?
According to the above, the likelihood of this being “just one time” is slim to none.
Darrell Kohut
Vice President, Operations/Maintenance
Accident Report February 2012
Date
Crash Likelihood in
next 12 months
increases:
62%
62%
56%
56%
56%
51%
50%
41%
41%
30%
25%
16%
Location
Incident
Cost
4-Feb-12 Calgary
Driver was backing in trailer and struck trailer next to his
Est $1500
5-Feb-12 Calgary
Driver was backing in at customer and hit parked car there
Est $3000
8-Feb-12 Calgary Streamline
Driver was pulling out trailer and door came unhooked and damaged door and hinges
$400.00
10-Feb-12 Edmonton
Driver heading east on HWY 14, tp crossed lane and had a head on
13-Feb-12 Sundre
Driver was parking truck in bay and struck door opening damaging siding
21-Feb-12 Edmonton
Driver was at grimshaw and driver next to him caught his mirror while leaving.
23-Feb-12 Calgary Streamline
Driver was making a right hand turn and hit a street sign
27-Feb-12 Calgary Streamline
Driver was at stop light, foot slid off brake and hit rear of car in front of him
Est $3,000
15-Feb-12 Red Deer Deckway
Driver had material slide off deck and go onto hwy, several cars ran over product
Est $35000
TP
Est $200.00
$1,000.00
Est 500.00
Wow, crazy, rough month in February. Weather was not really a factor as it was reasonable. We are starting to implement back-up cameras to help reduce our backing issues. We have a new factor on the front and that is creeping at traffic lights. We must pay attention at
all times. Our safety team will be working with that on March road checks. We were lucky to avoid a possible fatal incident on hwy 14 as
driver reacted as best as situation would allow. Our lost product was unfortunate but driver had exceeded securement standards but we
still had an incident. We have since implemented new procedures to handle this type of product.
I remember a few years
ago (ok, so maybe 10
years ago) Hi-Way 9
came out with these new
posters that said “NO and
CAN’T are not part of the
Hi-Way 9 vocabulary”. Working in customer service, I took that to heart. That
quick phrase is even more true now, thanks
to the divisions of Hi-Way 9 -Express,
Streamline, Deck-way and Load-Way.
Daily, questions and requests can be thrown
at a Team 9 member that one may not have
the answers for, but the question is-what will
your response be? Think about it for a second-the world of Hi-Way 9 has expanded so
much in the past few years, there isn’t much
that CAN’T be done! Things that Team 9
might have avoided before, are completed in
the blink of an eye now-intercity deliveries,
not a problem (Streamline), lower quantity
25 foot pipes-absolutely (Deck-Way), manufactured truckload to Vancouver-you bet
(Load-Way), storage for a few months
(Streamline), oh, and that box from
Lethbridge to Lloydminster-still completed
The Carriers That Care!
I have registered for the MS Walk not only for
my Dad who has had MS for a number of years
now, but also because I want to do something for
everyone who lives with this disease. The MS
Society is the only national voluntary organization in Canada that supports both MS research
and services, and the MS Walk has been a critical
part of the MS Society's fundraising efforts for
over 20 years. Proceeds from this event and others like it provide support and services to help those living with this disease, their families and caregivers. They also fund research with three primary goals: to find a cause and cure for MS, repair nervous system damage
caused by MS and stop MS attacks.
By supporting me, you too can make a difference in the life of someone with
multiple sclerosis. If you would like to make a pledge, please go to
www.mswalks.ca/-mswalk click on 'Alberta', 'Drumheller', 'Team Johnson',
then 'Make a Gift'. If you don't have a computer and want to make a pledge,
please send it to me at the Drumheller depot with a name and address for a tax
receipt (for donations over $20). All cheques to be made out to MS SocietyMS Walk. Thanks to all that have made a pledge and to the
overnight (Hi-Way 9 Express).
Whether you are a driver,
distribution member, maintenance, or administration, the words of
“NO or CAN’T” should certainly not be
used. Team 9 will find a way...that’s what
makes us so good at what we do.
If you don’t have the answer, find out for
your customer-because Team 9’s service
possibilities are endless!
...because I care
Sylvia Kirk
Yvonne Capson (left) and Coral Martin in
Calgary have been doing baking for the
last month or so and selling it to fellow
Team Members. All of the proceeds from
their sales go to the Heart and Stroke
Foundation. Thank-you ladies, for reminding us “if everyone does a little, it accumulates to much”!
I would like to thank everyone who bought a
cookie on Feb. 22, and donated to the Heart and
Stroke foundation. We raised $400. Great job
Hi-Way 9!
Thank you,
Coral Martyn
ALEX
SPICER!
December 2,
2008 was the
day Alex
joined Team
9. Arriving
from Andover, Hampshire, England with his
wife and children, Alex was ready to start a new
life in Canada. This plan has taken a clearer
step to reality as Alex has now received his Canadian citizenship. Congratulations, Alex! You
are not only a valued Team 9 member, we are
proud to call you a fellow Canadian!
NAME
CHRISTOPHER
HUTCHEN
JAMIE DOLPHIN
DWIGHT WALTER
DEREK HANSEN
SANDRA GUNN
SPENCER FOURNIER
GEERTEN BURGGRAAF
LORNE BRAITHWAITE
NEIL POTTER
SHANE MCKENZIE
BRUCE COLBOURNE
SPENCER YOUNG
The Carriers That Care!
DEPOT
CALGARY
POSITION
DRIVER
CALGARY
DISTRIBUTION
CAMROSE
DRIVER
DRUMHELLER
DRIVER
DRUMHELLER
DATA ENTRY
DRUMHELLER
DATA ENTRY
LETHBRIDGE
DRIVER
MEDICINE HAT
DRIVER
NO KRONOS CODE WAREHOUSE
NO KRONOS CODE DRIVER
RED DEER
MECHANIC
RED DEER
MECHANIC APPRENTICE