family of systems

TRACS
TRACS TRACS
LINK
net
Tpw
F e a t u r e
FAMILY OF
SYSTEMS
Feature
Fact Sheet
Call
800-659-3710
for complete information
about TRACS business
management systems...
or access our website at
www.napatracs.com
TRACS PARTS
& LABOR
ESTIMATING
 REPAIR ORDER
Creates/Prints Estimates, RO’s, Invoices 

Estimates
Estimates
Email Estimates, RO’s, Invoices 

Estimates
Estimates
Shop Scheduling/Appointments


Customer and Vehicle Repair History


Unlimited
Unlimited
Sub Estimates


Custom Pricing by Customer/Vehicle/Matrix


VIN Decoding


 PARTS AND LABOR
NAPA Catalog Online or DVD


PLE

NAPA Connectivity


PLE

Flat Rate Labor Estimating Guide


PLE

 FOLLOW UP
Recommended Service Scheduling


Custom Letters, Cards, Labels


Customer Mailing Lists


Email Service Reminders 

NAPA Marketing First Promo Free First Promo Free
 MANAGEMENT
Complete Data-Driven Day/Month Reporting


Employee Productivity Reports


Customizable System Setup


Cash Drawer Management


Inventory Control/Management


PO’s, Stock Orders


Parts History


Financial Health Check


Pie Charts/Graphs/Profit Reporting


Bar Code Scanning


Supports Wireless


Supports Preventive Maintenance Worksheets


Convert Data from Other Systems


Fleet Tracking


Shop Recommended Services


 ACCOUNTING
QuickBooks Export


GL, AP, Payroll AR
w/QuickBooks w/QuickBooks
Accounts Receivable


 SECURITY
Data File Backup


Password Security


 TECHNICAL INFORMATION
Mitchell On-Demand
Optional
Optional

Optional
Mitchell Medium Duty Truck
Optional
Optional
Optional
Optional
Mitchell Heavy Duty Truck
Optional
Optional
Optional
Optional
Scan Tool Integration


 SPECIFICS
Number of Users
1
Multi
Multi
1
Operating System
Windows 2000/XP/Vista TRACS Migration Path
To Net

Add Link orNet LINK or NET
 HELP
On-Site Installation/Training


Optional
Phone
Software Only




NAPA TRACS 1-800 Support (M-F: 7-9 EST, Sat.: 8-5)




Mitchell 1-800 Support
Optional
Optional

Optional
Online Help/Training Videos




GROW YOUR
line
BOTTOM ...with high-impact
business-building tools
from
NAPA
AUTO PARTS
GYBL
“Currently, our
monthly sales
are 15% ahead
of last year,
even in this
slow economy.”
Get your shop connected for a more profitable future
...with technology tools from NAPA.
W
“W
hen I was hired as Operations
Manager of Woodie’s in 2002, I knew
that building new profits depended on two things:
outstanding customer service and computerized management of our five-store operation. At that time, three of
those stores were still writing manual service orders.
“So I demo’ed every available management
program—and NAPA TRACS technology was so far
beyond everything else I tried, that it was the only real
choice: electronic parts inventory and ordering, userfriendly accounting and billing, daily profit and technician
productivity tracking. Currently, our monthly sales are
15% ahead of last year, even in a slow economy—we’re
up about $20,000 per month between the stores, thanks
to the new business we’re generating from automated
emailing of recommended service reminders and monthly
promotions to our customer base direct from TRACS.”
—Steve Manning
Woodie’s Auto
Repair Centers
Charlotte, NC
t h e n a pa d i f f e r e n c e : a g e n u i n e pa r t n e r s h i p
hat’s the value of a name? It can be priceless—when you
become a member of the NAPA AutoCare network.
America’s largest independent automotive service and repair partnership, recognized nationwide by the famous blue and gold sign, has been a
symbol of trust and quality for almost 80 years. We’ve earned that status by
being totally focused on supporting the financial health of our NAPA partners
and being fully accountable to them in every aspect of this unique relationship.
P We back our dealers by standing behind the quality of our parts
100% and returning a percentage of parts purchases with a volume rebate.
P NAPA was the first to develop a dedicated management software
application for shops.
NAPA TRACS has superseded every competitive challenge to become
the most dependable and durable programs in the industry. Major updates
are released four times a year in direct response to feedback we get from
TRACS users and we provide live tech support with extended hours six days a
week.
P As part of the NAPA AutoCare benefits program, you receive a
two-page website and shop locator, allowing you to use the internet to drive
new online business to your shop.
P We leverage the NAPA brand, which helps to drive customers into
NAPA AutoCare Centers, through an aggressive national advertising presence,
with special emphasis on NASCAR and other racing events.
The following pages give you a quick summary of the most powerful
shop management software in the industry—backed by the most dependable automotive aftermarket parts network in America: NAPA Auto Parts.
How TRACS Helps Redline Your Profits
The NAPA Commercial Systems Group was created with a single purpose:
to provide our NAPA partners with the business and technical tools they need
to work smarter, make more money and solve automotive problems faster.
Want to put your cash flow on the fast track? NAPA TRACS shop management systems consistently generate increased profits of 10% or more
within the first few months of installation. Many systems have paid for
themselves in less than a year.
TRACS completely eliminates handwritten paperwork by providing you
24-hour online parts ordering and service scheduling; computer-generated estimates, invoices and service histories; daily profit figures and a whole lot more.
Revving up your shop’s efficiency literally “pours on the profit.” Shift up to the NAPA
TRACS system that delivers the new financial horsepower you need.
 FIRST GEAR: TRACs net is NAPA’s most powerful business tool, offering
accounting/billing, inventory control, service histories, email customer reminders and so much more. NET allows you to link all your PCs and share information
throughout the shop.
®
2 second GEAR: TRACs LINK offers all of NET’s power in a standalone
system, including online parts ordering and direct email communication with your
customers.
®
3 third GEAR: NAPA TRACs wireless is an “always on” online connection
between your shop and your NAPA store, giving you immediate-response online
ordering capability.
4 fourth GEAR: NAPA MARKETING CRM, an extension of your two-page
NAPA AutoCare website, allows your customers to contact you online with service
requests and questions. And you can email them recommended service reminders
and special promotions that add thousands of dollars a month to your bottom line.
5 fifth GEAR: TRACs Power WORKSTation (tpw) includes Mitchell®
On-Demand , an electronic library covering more than 20,000 vehicles from 1983
on. TPW contains six million pages of technical data, diagrams and schematics,
repair procedures, TSBs, recall notices, labor estimating and Mitchell maintenance
schedules. Also includes NAPA Parts & Labor Estimating (PLE).
®
TM
6 SIXTH GEAR: NAPA TRACS PARTS & LABOR ESTIMATING includes the
complete NAPA 400,000-item electronic parts catalog, professional estimating,
and the Mitchell Flat Rate Guide—all together online or on DVD.
®
“Our scheduling book
used to be a complete
nightmare—now it’s
a breeze. We know
everything about our
customers’ vehicles and
they depend on us to
take care of them. We
recently got a quick
approval online from
a customer who’s
stationed in
Afghanistan.”
—TODD HORTON
Rolling Tire Shop, Athens, PA
tracs net : connect e v ery pc in your shop
w ireless shop connecti v ity
“To grow my business, I
give people much better service
than they’d get at a dealership.
I let them schedule their
appointments online... and
we provide them with a free
wireless Internet HotSpot
while
they wait.”
Your Servicing
NAPA Store and dc
A
s your business grows in size, it also grows in its need to process and
store information.
Today, there are more vehicle models and manufacturers than ever, and repair
information is exploding—not to mention new government regulations.
TRACS NET automates all your manual processes. It lets you network every PC in your
shop, allowing key employees to “see” your complete parts inventory and access shared information.
You have more control of your productivity and profitability with TRACS NET. It allows you
to evaluate overall shop performance or a specific technician, if you wish. An added advantage is
the multi-user version of Mitchell On-Demand technical information—available as an option on your TRACS
NET system—which allows any workstations on your network to instantly access Mitchell schematics, TSBs and other
technical information.
To put it simply, TRACS NET multiplies your productivity and efficiency and is available in a size to fit any need. A highly organized shop
creates faster turnarounds and satisfied customers—which lead to increased referrals, higher volume and more profit opportunity for you.
TRACS NET will expand your horizons as far as you want to go and can even be run wirelessly!
®
TM
Easy-to-Use Windows -based business management system for multiple users
®
P True client-server environment
P Generate and email repair orders, invoices
and recommended service reminders
P Scheduling
P Purchase orders
P Customer and parts history
P VIN decoding
P Productivity and sales analysis
P Sub estimates
P Accounts receivable
P QuickBooks integration
P Inventory control
P Integrated NAPA connectivity
P Internet parts procurement*
®
Optional Add-Ons:
P Mitchell 1 technical data
P NAPA Marketing CRM integration
P Optional wireless capability
P Bosch Diagnostics Integration
®
*Servicing NAPA store must be on NAPA WAN
—Tyler Ellenson. Tyler’s Automotive, Tigard, OR
Go WIRELESS
“M
with napa tracs
y customers don’t have time to keep
up with their vehicle maintenance, so we email them
recommended service reminders, to make it easy.
They want convenience, and the web-based
services we provide fit their needs perfectly—
checking service history and scheduling their own
appointments online. Customers enjoy using our
TRACS Wireless Internet HotSpot to stay productive
while we’re being productive. We can email them
estimates and invoices too, if they wish.
NAPA helps us attract the working professionals
who are smart enough to protect their automotive
investment through scheduled maintenance. This
strategy has been a key reason for our success—
we’ve added a third location this year.
I'm interested in anything that makes me more
money in less time—and I couldn’t run these three
shops successfully without the powerful online tools
that NAPA TRACS provides.
Every tech has his own computer with access
to TRACS to look up parts, access schematics or
print technical info instantly, without leaving the
bay.
With NAPA Wireless Assistant bar code
scanning capability, inventory now takes a fraction
of the time it used to take and it automatically
generates a reconciliation report. From TRACS, I can
create a stock order in less than two minutes and
check parts and order online without ever touching
a telephone.
We can even scan VIN codes right off cars,
which has eliminated guesswork and parts delays
caused by incorrect codes.
All in all, I’ve had no choice but to expand in
order to handle the significant growth in business
volume that these powerful new NAPA technology
tools brings us every day.”
tracs link : standalone
user perspecti v e
“Our NAPA TRACS system
streamlines our customer
communication, and makes it
possible for me to profitably
manage 18 techs and a 16,000
square foot facility hour by
hour, dollar for dollar.”
Your Servicing
NAPA Store and dc
F
—Billy duffy
Duffy’s Repair Center, Ashland, VA
or smaller shops, TRACS LINK provides a powerful business management tool.
Your customers will appreciate getting a professional invoice—and you will enjoy
the benefits of having immediate access to complete service histories and other valuable information. The NAPA integrated electronic catalog with your custom pricing is
built right in, along with NAPA E-procurement, an “always-on” internet connection to
your NAPA store. TRACS LINK even allows you to email estimates, repair orders, invoices and
service reminders directly to your customers.
Because TRACS LINK tells you exactly how profitable your shop is, you’ll know exactly what
you need to do to control costs and keep your business growing. During our on-site training, you’ll
master TRACS LINK’s simple but powerful operation like a pro. And TRACS support is there when
you need it, six days a week.
Bottom Line: TRACS LINK transforms scattered paperwork into a single source of instant information—with a few mouse clicks. And as your business needs grow and change, so does TRACS LINK. You can easily
transition to multi-user TRACS NET, which allows shops to run multiple terminals on a client-server network.
“W
e started with NAPA
TRACS in 1988 and it’s the best
thing we ever did for our bottom
line. It’s huge—everything we do
revolves around it.
Easy-to-Use Windows -based business management system for A SINGLE user
®
P Generate and email repair orders, invoices and recommended service reminders
P Scheduling
P Purchase orders
P Customer and parts history
P Productivity and sales analysis
P Sub estimates
P Accounts receivable
P QuickBooks integration
P Inventory control
P Integrated NAPA connectivity
P Internet parts procurement*
®
Optional Add-Ons:
P Mitchell 1 technical data
P NAPA Marketing CRM integration
P Optional wireless capability
P Bosch Diagnostics Integration
®
*Servicing NAPA store must be on NAPA WAN
We’re always trying new things
to grow our business. So is NAPA.
Over the years, TRACS has become
more and more powerful, adding
new features every year that simplify and speed up our billing and
accounting—and put a staggering
amount of technical data at our techs’
fingertips to help them work faster
and smarter. Our guys get an average
of 400 training hours per year, which
means we consistently stay ahead of the curve on
innovations like Hybrid technology.
TRACS has made our customer communication so
easy, too—automated “thank you” letters and recom-
mended service notices build trust and help us keep
our schedule filled.
We’re building online business now using NAPA
Marketing CRM’s monthly customer promotions,
which keep us from having to spend so
much on traditional advertising.
Back in the late ’80s, we
weren't doing the heavy business
volume that we’re running today.
We’ve moved strongly into commercial fleets, motor homes and
detailing, all of which makes
accurate scheduling essential.
NAPA has always been
my first call, and I've never
had a reason to do otherwise.
There’s just no way we could physically operate
this business at the pace we’re doing today—
as profitably as we are—without TRACS.” N
N ew I nternet P ower T ools from N A P A
NAPA TRACS Wireless allows you to walk away from
the counter without walking away from technology
T
he new fully portable NAPA TRACS® Wireless family was designed for the
shop of tomorrow, today!
Since 1989, the NAPA Commercial Systems Group has focused on a single
goal—to provide industry-leading software solutions that help shops of all
sizes increase their productivity and profits.
These NAPA TRacs platforms bring a state-of-the-art wireless integrated
system that puts powerful new business and diagnostic management tools to
work in your auto repair shop for increased profitability— and a dynamic new
professional image.
Call the NAPA CSG today for information on the exciting new NAPA Tracs
Wireless line-up.
NAPA TRACS Hotspot
P Dual channel wireless internet access
for your customers while they wait for
their vehicles to be serviced
P Safe... Secure... Supported
Wireless Mobile: Tablet PC
P Browse the NAPA catalog 24/7
P Browse repair data at vehicle
P Integrated NAPA PM worksheets
Wireless Assistant: Handheld
P Start TRACS Work Order at the Vehicle
P Built-in bar code scanner
P Vehicle VIN code/inventory barcode scanner
Back Shop PC
Shop Foreman Pro
Service Bay Diagnostic Tools
Scan Tool, J2534 Programming,
Instrumentation
NAPA TRACS
Shop Management System
Customer
For more information regarding the Bosch Foreman PRO PC
software or any Bosch diagnostic tool pictured above, please
contact your servicing NAPA DC Tool & Equipment Representative.
BOSCH Shop Foreman Pro Software
The Bosch Shop Foreman Pro software allows you to connect Bosch diagnostic tools and import Repair Order data from your TRACS LINK or NET shop
management system. The Bosch Mastertech VCI gathers diagnostic information
then wirelessly transmits the results to the Bosch Shop Foreman Pro software.
Individual vehicle diagnostic tests may be stored and associated with a customer,
vehicle or RO from TRACS LINK or NET within the Shop Foreman Pro application.
With TRACS LINK or NET, Shop Foreman Pro, and Bosch Tools, service centers
are able to follow Bosch’s Service Process Integration (SPI), yielding measurable
results in record time.
The Bosch Shop Foreman Pro application provides improved communication
between technicians and service advisers and manages the history of the vehicle
diagnostics. Bosch Shop Foreman Pro improves communication and documents
various key steps in the diagnostic and repair process.
T
Could you use a $92,000 sales increase?
That’s an average sales growth of 12%
for NAPA shops using CRM
wo-thirds of the U.S. population is online, millions of times a day. And to
connect more of them to you, we created NAPA Marketing CRM—a customizable extension of your 2-page NAPA AutoCare website that creates a quick,
profitable link between you and your customers.
NAPA Marketing CRM works in concert with the top shop management
systems including TRACS, Mitchell Manager, R.O. Writer, and many others—
and allows you to email service reminders, shop special promotions, NAPA
AutoCare promotions, thank-you’s, and Customer Satisfaction Surveys—
right out of your shop management system, straight to your customers.
Here’s why CRM is consistently generating an average of 12% in
new business for so many NAPA shops:
• Ask and you’ll receive: marketing works best when you send service
reminders, “thank you” letters and promotions weekly, through the year.
• We do the work for you, letting you know which customers are due for
reminders, thank-you’s and shop recommended service. All you have to do
is say “Yes!” to get the communications sent each week.
• CRM is a fully automated, hands-off solution: using the customer info
right from your shop management system only takes a few minutes per week.
• Your Return-on-Investment is very fast: according to hard stats,
NAPA shops using CRM generate between $10 and $20 for every dollar they
invest in CRM.
Other NAPA CRM benefits include:
• Online customer/vehicle history
• Online coupons
• ROI reporting
• Customer service requests
... and much more!
To help keep your schedule and your bays full,
you need the online selling power of NAPA Marketing CRM working 24/7 to build
your business volume—and profit margins—now.
For a limited time, get your first
promotion including 100 postcards FREE
(a $100 value) when you sign up for CRM.
technical data & schematics
easy estimating & parts ordering
NAPA Parts and Mitchell Labor at
your fingertips
Includes Mitchell OD5.com
with FREE NAPA TRACS
Parts & Labor Estimating!
®
W
NAPA
TRACS
PLE
®
PMitchell On-Demand provides wiring diagrams, ®
ith TRACS Parts & Labor Estimating, you’ll have all
the technical service information you need to solve a repair problem. Use the NAPA catalog online or quickly look up the right
parts and order them direct from your servicing NAPA store using
NAPA connectivity and online ordering.
Mitchell On-Demand provides an electronic library covering more than 20,000 vehicles from as early as 1983, including
over five million pages of technical data, diagrams and schematics you can use on the job—instantly available at your fingertips. Vehicles can be accessed by year, make, model and system.
Also included are repair procedures, TSBs, recall notices, labor
estimating and maintenance schedules, On-Demand Live and
integrated Google search.
TPW can be used as a stand-alone system and on a local
area network, in conjunction with TRACS LINK or TRACS NET.
TM
repair procedures, tech service bulletins, labor
estimating, fluid capacity and much more!
PThe NAPA Catalog online and on DVD instantly
provides parts for your work order—then lets you order those parts directly from your NAPA store
electronically.
PUse TPW alone—or combine it with TRACS Link or TRACS Net for a complete
automotive problem-solving solution.
POptional Medium and Heavy Duty
data available.
TM
TM
TM
A
lready using a shop management system... or looking
for a low-cost way to test the idea in your shop? NAPA TRACS PLE
is a great solution for either situation.
Using NAPA TRACS PLE’s convenient DVD, you simply connect
directly to your servicing NAPA store, verify that the parts you
need are in stock—and order them, without ever picking up your
phone. To make your parts selection even easier, the complete
NAPA 400,000-item electronic parts catalog is built right into PLE.
PLE also prints a professional-looking estimate for your
customer’s approval. It allows you to list all parts and labor (with
the help of the integrated Mitchell Flat Rate Estimating Guide),
then adds in sales tax, shop supplies—even hazardous material
disposal—for a complete, accurate estimate.
NAPA TRACS PLE stores unlimited estimates at a time for
easy retrieval.
PPLE includes a one-year subscription to
the NAPA 400,000-item electronic parts catalog
containing 800,000 images. Periodic updates keep
all pricing and information current.
PPLE allows you to create, store and print
unlimited estimates.
PPLE also includes the fully integrated
Mitchell Flat Rate Estimating Guide.
Call
1-800-659-3710
for your
NAPA TRACS PLE
30-day Free
TRIAL!
Trust a resource that automotive professionals have depended on
for more than 80 years.
At NAPA, we believe that our automotive service success is the direct result of these key elements:
P Quality replacement parts that are durable, cost-effective and 100% NAPA-guaranteed
P A nationwide network of technicians who are proven problem-solvers
P Profitable innovations like TRACS shop management systems that provide you with all the vital information you need to operate your business successfully... and now, 24-hour internet-based parts ordering for you—
and self-service scheduling for your online customers!
Because NAPA has an unbroken 80-year history of dependable service to our customers, we offer our
AutoCare professionals a partnership—a total relationship that no other provider can, backed by a nationwide
network of NAPA store systems and thousands of successful TRACS users. The NAPA Commercial Systems Group
works for you.
3100 Windy Hill Road
Atlanta, GA 30339
800-659-3710
www.napatracs.com
Email: napatracs@napatracs.com