2004 - Holmesglen

Transcription

2004 - Holmesglen

annual report
04
R E P O R T
A N N U A L
H o l m e s g l e n
Holmesglen Institute of TAFE
I n s t i t u t e
04
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T A F E
contents
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Mission and Values .............................3
President’s Report ...............................4
Institute Council Members.............7 - 9
Senior Staff .........................................9
Organisational Chart.........................11
History ..............................................13
Review of Operations........................14
Speaking Engagements.....................16
Access
Enterprise
Centre Reports
- Conference Centre
and Corporate Suites ....................44
- Centre for Applied
Technology....................................18
- Hemisphere...................................44
- Building Industry Training
Centre...........................................20
- Holmesglen Employment
Services .........................................45
- Business Services Centre................22
- Holmesglen Safety ........................46
- Centre for Design, Arts &
Science .........................................24
- Holmesglen Training and
Development ................................46
- Centre for Health, Human
& Community Services ..................26
- Community and
Industry Short Courses ..................47
- Centre for Language
Programs & Interntional
Centre...........................................28
- Centre for Horticulture,
Hospitality, Tourism &
Recreation.....................................30
Excellence
- Awards Festival .............................50
- Student Contact Hours ..........51 - 53
- Fees and Charges..........................54
Facilities ............................................32
- Staff..............................................55
Environmental Performance ..............33
- Professional Development .............55
Administrative Reports
- Computer Services Department.....34
Integrity
- Staff..............................................58
- Information Commons ..................35
- Marketing/Publications ..................36
- Media Services Department...........37
- Quality Unit...................................38
- Registrar’s Department ..................39
- Student Services............................40
1 Annual Report 2004
Financials
- Appendix A...................................62
- Appendix B ...................................64
- Appendix C...................................65
- Appendix D - Compliance
Index.............................................89
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annual report
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> Values
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HOLMESGLEN
The delivery and development of vocational education
programs and value added services supported by high quality
resources. Students receive every opportunity to achieve their
educational goals.
ACCESS
Mission
We offer appropriate vocational programs and services for
all individuals through a variety of teaching modes, enhanced
by relationships with other educational institutions and
key industries.
Excellence
We strive to achieve the best practice in all that we do.
Enterprise
We encourage business development strategies that are
innovative, well-resourced, responsive and entrepreneurial.
Intergrity
We respect the individual and uphold the highest ethical
standards by acting in a fair and objective manner.
EXCELLENCE
Access
ENTERPRISE
Values
Chadstone Campus
Batesford Road
Holmesglen 3148
(PO Box 42, Holmesglen 3148)
Telephone 9564 1555
9564 1606
Facsimile
Moorabbin Campus
INTEGRITY
488 South Road
Moorabbin 3189
Telephone 9564 1555
Facsimile
9555 0060
Waverley Campus
585 Waverley Road
Glen Waverley 3150
www.holmesglen.vic.edu.au
info@holmesglen.vic.edu.au
FINANCIALS
Telephone 9564 1555
Facsimile
9564 6233
president’s report
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President’s Report
The Institute has completed a proposal to introduce a vocational
college.
The purpose of a vocational college is to provide an alternative
educational program to students in, especially, Years 10 and 11
to that which normally exists in secondary colleges. The
Institute has promoted this concept since 1999. We are pleased
that the proposal is now being seriously considered for
implementation.
One of our most significant challenges will be to complete the
tasks associated with the training of volunteers for the
Melbourne 2006 Commonwealth Games. We are looking
forward to the challenges that this program will present. I have
no doubt it will add to the Institute capability and to Victorian
TAFE’s reputation.
With little prospect of increased government funding to support
the education profile of the Institute, my Council has established
an Investment Committee to consider ways by which financial
resources can be maximised. The Committee will have the
responsibility of advising on the creation of strategies to leave a
financial legacy for Holmesglen.
Whilst the Institute will deliver in excess of 10.4 million SCH in
2004, it will not achieve the same levels as in 2003. The
reduction was a deliberate strategy on the Institute’s part
because of the strain over-delivery was placing on resources.
With apparent under-delivery in other parts of the State it is
In an Institute as diverse as Holmesglen there were many
interesting and outstanding achievements during 2004. Some
of these include:
ENTERPRISE
Resources ought be distributed according to demand and
achievement. My Council would like to see more quantifiable
data to support the weighted SCH model being proposed by
OTTE. Changes such as those being proposed need to be based
upon evidence that is understandable to stakeholders.
• Three Holmesglen students winning gold medals at the
National World Skills Competition;
• Design students winning the Southern Cross Packaging
Design Award;
• A Biotechnology student winning a Scholarship to attend
“E-ducation Without Borders” Conference in Abu Dhabi in
March 2005;
• The completion of Council initiative in a succession planning
program for staff (Business Enhancement Program);
• An agreement with Mr Peter McMahon to access and exhibit
his art collection on our campuses.
We have continued our alliances with Charles Sturt University,
Adult Multicultural Educational Services, Trajal School of Tourism
and Hospitality (Japan) and the Open Polytechnic (New Zealand).
These alliances have been of great benefit to our students. We
hope that these links can be extended to include other selected
institutions in 2005.
I am indebted to my Council and to the Management and staff
of the Institute for their interest and involvement with the
Institute and the loyalty that they have so willingly provided.
The Council, Management and staff have continued to work
together in a positive and focussed manner and I am sure that
this spirit of co-operation will continue in future years.
John Sharkey
President of Council
EXCELLENCE
In relation to the development of new courses, three degrees in
Education, Business and Building have been submitted for
accreditation. We are confident of being able to offer these
degrees in 2005. A range of related issues will need to be
resolved including fees, teaching conditions, visiting fellows if
these programs are to be implemented successfully.
difficult to understand why more efficient resource distribution is
not being practised.
INTEGRITY
Notwithstanding the Tsunami disaster, 2004 was an important
year. Construction is well advanced on the new teaching facility
at Moorabbin. This general-purpose building is financed entirely
by the Council and Stage 1 of a re-fit for Hemisphere again
funded by my Council has been completed. A new facility
funded by the state Government for Waverley is now at tender
with construction to commence in 2005. The Fitness First
gymnasium complex at Chadstone has been completed and will
open to the public as well as being available for HIT students
and staff in February 2005.
FINANCIALS
The year ended on a tragic note with the Tsunami disaster
impacting severely on countries in which many of our students
were born. The Holmesglen community consists of a wide
variety of different cultures that work and study together. Our
response has been to offer financial and personal assistance to
those of our students directly affected by the disaster. We have
taken the view that it is our responsibility to offer as much
assistance as possible.
ACCESS
I am pleased to report on the performance of Holmesglen
Institute during 2004. During the year the Institute continued
to focus upon activities that enable it to support the mission and
strategies detailed in its Strategic Plan.
governing members
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> Senior Staff
Council Members and Senior Staff
The Council is the governing body of the Institute and operates with the
assistance of three committees: Finance and Audit Committee, Building and
Planning Committee and the Business Development Committee.
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HOLMESGLEN
The Council of Holmesglen Institute of TAFE was originally incorporated under the Post-Secondary Education
Act 1978 by an Order in Council on 5 January 1982 and was made responsible to the Minister for
Employment, Post-Secondary Education and Training.
On the recommendations of the Minister for Tertiary Education and Training, a new constitution for the
Institute was approved by the Governor-in-Council on 31 January 1995, under Section 24 of the Vocational
Education and Training Act 1990. The new constitution came into effect on 1 April 1995. This constitution
does not affect the continuity of previous directives. The Institute Council is now responsible to the Minister
for Training and Education.
ACCESS
Institute Council
The objectives and functions of the Institute Council are:
(b) to provide quality vocational education and training and adult, community and further education
programs and services which:
i.
promote the competitiveness of industry
ii.
enhance the opportunities for individuals
iii.
serve the needs of the general community
ENTERPRISE
(a) within the context of national and state policy and management frameworks, to establish goals
for the Institute
(c) to manage and control the Institute efficiently and effectively to optimise the efficient use of resources
The Council meets at least eight times per year. The Council has established committees to assist in its
effective operations. These committees are: Building and Planning, Business Development, Finance and Audit,
Remuneration. Each committee has an Executive Officer drawn from the management group. In addition, an
Executive of Council acts on behalf of the full Council between meetings. Normally, Council members would
relate to subordinate staff through the Director. However, committee chairs and committee members will
relate directly to their Executive Officer. Executive officers and Directorate staff attend all Council meetings.
The President and Director are ex-officio members of all Council Committees.
INTEGRITY
A code of conduct exists in Section 2.1 of the Council Members’ Handbook entitled Duties Owed by Council
Members compared to Duties Owed by Managers.
FINANCIALS
The purpose of the Council of Holmesglen Institute is set out in the Constitution (1995, Section 2.3) and in
the Institute’s Strategic Plan. The Strategic Plan expresses the mission of the Institute, its underlying values
and identifies enabling actions (strategies) that taken collectively enable the mission of the Institute to be
realised. The Strategic Plan is reviewed each year to ensure that the strategies contained within the plan are
in accord with the external environment. Annual key result areas for each executive are linked to the
Institute’s strategic plan. The Strategic Plan spans five years – currently 2001 – 2006.
EXCELLENCE
(d) to be the market leader in meeting the education and training needs of the community, industry
and workplace.
HOLMESGLEN
Institute Council & Senior Staff
Appointments are made for a variety of reasons, including
political, industry representation, specialist knowledge,
community service and gender.
All council members attended nine council meetings during
2004. No training was undertaken by council members.
Ms Mary Faraone
Responsibility for the
management of program
development and delivery at the
Institute to ensure the needs of
government, industry and the
wider community are met.
ACCESS
John Sharkey (President of Council)
David Murden (Deputy President of Council)
Bruce Mackenzie (Director and Ex-officio)
George Dore
Anabel Shears-Carter
Gary McDermott
The Honourable Haddon Storey QC
Nicholas Moore
Louise Hill
Peter Picking
Fiona Vasic
Peter Robertson (resigned March 2004)
Karon Hepner (resigned February 2004)
Kerry Martin (Staff Representative)
Travis Davidson (Student Representative)
Deputy Director (Educational Development and Design)
Corporate Services Manager
Mr Enzo Spangher
Responsibility for the
management of the Institute’s
corporate services, financial
resources and the development of
strategies to optimise the
provision and use of funds in
accordance with Institute
objectives and government
requirements.
ENTERPRISE
Council Members in 2004
Mr David Duggan
The six senior staff of the Institute are the Director, Deputy
Director (Educational Development and Design), Corporate
Services Manager, Deputy Director (Operations), Director –
International Programs and Projects and Deputy Director
(Technology).
Responsibility for the planning,
coordination and development of
facilities, minor works, property
services and security.
EXCELLENCE
Deputy Director (Operations)
Senior Staff
Responsibility for international
operations, projects and the
International Centre.
Director
Deputy Director (Information Services)
Mr Bruce Mackenzie
Mr Frank Virik
Responsibility for the effective and efficient
management of the Institute.
Responsbility for technology
infrastructure and management
of the Moorabbin campus.
FINANCIALS
Mr David Endean
INTEGRITY
Director - International Programs and Projects
organisational chart
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ACCESS
Council
Bruce Mackenzie
Director
Corporate Services
Manager
Deputy Director
(Operations)
Director – International
Programs and Projects
Deputy Director
(Information Services)
Facilities, Planning
and Development
International Projects
Information Commons
Holmesglen Training
and Development /
Quality Unit
Management
Personnel
Property Services
International Centre
for Students
Information Systems
Teaching Centres
- Applied Technology
(APT)
- Building Industry
Training Centre
(BITC)
- Business Services
Centre (BSC)
- Centre for
Languages (CLP)
- Design, Arts and
Science (DAS)
- Health, Huamn and
Community Services
(HHCS)
- Horticulture,
Hospitality, Tourism
and Recreation
(HHTR)
Purchasing
Security
Waverley Campus
Manager
Information Technology
Marketing
Community and
Industry Short Courses
Hemisphere
Media Services
Conference Centre
Registrar
Holmesglen
Employment
Holmesglen
Nursery
Educational Support
- Student Services
- Fitness Centre
EXCELLENCE
Finance
INTEGRITY
Academic
Management
- Course Evaluation
Review Panel
ENTERPRISE
Business Development
Manager
FINANCIALS
Deputy Director
Educational
Development
and Design
retrospective
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> Holmesglen’s History
> Review of Operations for 2004
The Institute has grown significantly since its beginnings in 1982 and is now the
largest TAFE provider in Victoria. The Institute is committed to providing excellent
teaching facilities for both its students and staff, and its products and services are
of the highest quality.
Holmesglen was incorporated under the Post-Secondary Act
(1978) to provide a range of general TAFE programs for the
community and basic training for all the trades associated with
the building and construction industry.
The first class conducted at the Chadstone campus was for
Carpentry and Joinery apprentices in late January 1982. Since
that time Holmesglen has extended its program range to
incorporate all levels of TAFE education.
In 1988 – 89 the Victorian Department of Education indicated its
intention to dispose of the Victorian State Schools Nursery in
Waverley. At this time, Holmesglen Institute of TAFE occupied
the current Chadstone site and the former Oakleigh Technical
School site. The Institute recognised that the Oakleigh site had
limited scope for expansion and offered little opportunity for the
Institute to broaden its profile in the future. Following
negotiations between the Institute, the Office of Training and
Further Education, Department of Education, staff unions and
community groups, the Institute took possession of the Waverley
site in 1992. The Institute vacated the Oakleigh site, and
facilities from the site were relocated for use on the new
Waverley Campus.
HOLMESGLEN
In 2003 the Council approved the purchase of a rural property
five kilometres from Eildon which will be developed as a
recreation and educational facility for students and staff. During
2004 significant work was undertaken at the site and plans were
developed for the construction of a student and staff conference
facility. Work on the new facility is due to commence in mid
2005.
The Institute has grown significantly since its beginnings in 1982
and is now the largest TAFE provider in Victoria. The Institute is
committed to providing excellent teaching facilities for both its
students and staff, and that its products and services are of the
highest quality.
ACCESS
An Institute Council comprising representatives from industry,
trade unions, Malvern City Council, staff and students was
established in 1982.
Major work commenced in 2004 at the Moorabbin Campus to
ensure that it provides for future expansion. Two educational
precincts are planned, one at the Northern end of the Campus
(at the South Road frontage) and one at the Southern end, to
provide a total capacity of 3 million SCHs, both day and evening.
The Northern precinct will be established through the
construction of a new teaching facility and Campus Information
Commons. The construction, commenced in 2004, is due to be
completed in April 2005.
ENTERPRISE
Holmesglen Institute of TAFE was officially opened in February
1982 on the former site of Holmesglen Constructions in
Batesford Road, Chadstone. The site had been developed as an
armaments factory during World War II and was later used by
the Victorian Housing Commission for the production of prefabricated concrete housing.
EXCELLENCE
Since Holmesglen’s beginning
On 11 May 1994, Holmesglen became the first Australian
educational institution to be registered as having met ISO
9001/AS 3901/NZS 9001. As Australia’s first quality assured
educational institution, Holmesglen has established, both locally
and internationally, a reputation for excellence and innovation in
vocational education and training. Holmesglen’s registration has
been approved at all subsequent audits since that time.
INTEGRITY
In 1987 the Council established an Overseas Education Unit.
Holmesglen is now Victorian TAFE’s largest provider for overseas
students and has undertaken project work throughout South
East Asia.
In 2003 the Institute launched the new face of the Edmund
Barton Centre, re-branded Hemisphere, which underwent
significant refurbishment in 2004.
FINANCIALS
As a result of the review of the Chisholm Institute of TAFE
conducted throughout 2001, the Moorabbin Campus of
Chisholm was transferred to Holmesglen on 1 January 2002,
along with approximately 200 staff and 1.5 million SCH.
HOLMESGLEN
ACCESS
Review of Operations for 2004
Operational objectives for 2004 were set out in the Institute’s
Performance Agreement with the Office of Training and Tertiary
Education (OTTE). The key reporting requirements related to the
following areas:
Financial Statements and Reports in these areas
• annual budget
Delivery of Student Contact Hours
To provide as a minimum 5,021,627 student contact hours in
the general ‘P’ Profile and 1,006,036 student contact hours in
the Apprenticeship/Traineeship ‘L’ Profile and 14,936 in Q
Profile, making a total of 6,041,599 student contact hours.
All targets were achieved and the overall total target was
exceeded by over 400,000 SCH.
• annual report
• annual accounts
ENTERPRISE
• quarterly expenditure to budget reports including commercial
activity
• acquittals for MIPs, Disability Support Fund
• expenditure reports against Commonwealth and State
equipment funds
• reports of all cases of suspected or actual theft, arson,
irregularity or fraud
Verifiable Student Contact Hours and Invalid
Enrolments (IE)
All enrolments must be valid and verifiable at the
competency/module level. The IE rate will be less than 3%.
IE rates for 2004 will not be available until after the ANTA audit
(generally conducted in mid-late March). As the IE rate in 2003
was below 2% it is not anticipated that there will be a problem
in 2004.
Participation and Completion Targets
• quarterly Capital Infrastructure Progress reports
• acquittal statement on Commonwealth Equipment for ANTA
15-19 YEAR OLDS
• annual Institute Building Maintenance report
To deliver a minimum target of 24,000 SCHs to a minimum of
60 students identified as disengaged youth. In working to these
targets HIT has worked with local LLENs to increase both
participation and completion of this cohort.
EXCELLENCE
• annual student statistical report
• invalid enrolment (IE) report
• monthly and annual staffing reports
• quarterly Training Plan variations
• annual outcomes against performance indicators for the
managing diversity policy, including disability support and
Wurreker
• annual outcomes against performance indicators for Youth
including MIPs (Managed Individual Pathways) and VCAL
• annual professional development plan and report
INTEGRITY
• annual progress against performance targets in the Institute’s
OH & S Action Plan (2002-2004)
KOORIES
To achieve a Module Completion Rate (MCR) of at least 73% in
2004. The MCR for Koories is not yet available but as
Holmesglen achieved this rate in 2003 it is anticipated there will
be no problem in 2004.
• application of ICT
Major Changes
All reports were provided by the due date.
In response to the Ministerial Statement, TAFE Institutes were
invited to make submissions to deliver degrees in niche markets
on a fee-for-service basis. Holmesglen was funded by the Office
of Training and Tertiary Education in 2003 to develop three
degrees: Vocational Education and Training; Executive
Reporting for Regulated Training
• DELTA database to be kept current, including enrolment,
withdrawal, transfer and completion
• negotiation and signing of Training Plan for the training
program which must comply with Training Packages
requirements
• apprentice deaths
FINANCIALS
Holmesglen is a member of the Management Committee of the
BGK LLEN and Gateway LLEN and an ordinary member of the
Inner Eastern LLEN. This target was met in 2004.
• apprentice absences
Administration; and Building Construction. Significant
curriculum development was undertaken in 2004 and all three
degrees were submitted to the Office of Higher Education for
accreditation in 2004. Holmesglen has been advised that the
first degree submitted, the Bachelor of Vocational Education and
Training was accredited on 7 January 2005 for a period of 5
years. Holmesglen has also been authorised as a higher
education provider. The Institute will commence delivery of the
HOLMESGLEN
Major Changes
ACCESS
VET degree in March 2005. It is anticipated that the Bachelor of
Business (Executive Administration) and the Bachelor of Applied
Science (Built Environment) will be accredited in early 2005.
ENTERPRISE
Another significant development in 2004 was Holmesglen’s
success in being named the Official Training Provider for the
Commonwealth Games being held in Melbourne in March 2006.
This is an exciting project for the Institute and considerable work
was undertaken in 2004 in planning for the delivery of training
to the M2006 workforce, which includes, M2006 employees,
contractors to the Games and most importantly up to 15,000
volunteers. The Institute is pleased and proud to be involved in
this major event in Melbourne.
Information Requirement
The following information is available upon request in writing
from Holmesglen Institute of TAFE:
• declarations of pecuniary interest
• shares held by senior officers as nominee or held beneficially in
statutory authorities or subsidiaries
• publications produced, and where applicable changes in prices,
fees, charges, rates and levies
• major external reviews however, there were none in 2003
EXCELLENCE
• major research and development activities
• overseas visits undertaken, plus summary of objectives and
outcomes
• major promotional, public relations and marketing activities
undertaken to develop community awareness
• assessments and measures to improve occupational health and
safety of employees
• industrial relations and time lost through accidents and
disputes
Tony Twigg
Snake Farm, 1999-2001
Laminated timber construction with oil paint
• committees sponsored, purposes and if/what achieved.
On loan from the McMahon Collection
Review of Operations for 2004
2004
$000
Operating Revenue
Operating Expenses
Operating Result
2003
$000
2002
$000
2001
$000
113,076
110,280
106,024
76,535
(108,328)
4,748
(103,800)
6,480
(101,719)
4,305
(70,667)
3,732
The figures are shown in the format required by the Financial Management Act 1994. There were no consultancies during the year
costing in excess of $100,000. There were 58 consultancies during the year costing less than $100,000. The total cost of these
engagements was $355,214.
INTEGRITY
HOLMESGLEN CORPORATE ART COLLECTION
FINANCIALS
FOR THE
HOLMESGLEN
Speaking Engagements
ENTERPRISE
ACCESS
Holmesglen staff speaking engagements and conference
presentations in 2004:
3 February
Information Commons presented Know it All! Online –
Is it possible? At Melbourne Convention Centre
10 August
Bruce Mackenzie presented “The Value of Community
Partnerships” at the Child and Family Care Network
Corporate Fund Raising Luncheon for The Kids Centre
at the Mulgrave Country Club, Melbourne,
19 August
3 February
Information Commons presented Electronic and Live:
Online Reference Two Years At Melbourne Convention
Centre
26 March
Bruce Mackenzie presented “The Future of Year 12
Qualifications – Evolution or Revolution - A TAFE
Perspective” at the Victorian Qualifications Authority
first lecture series for 2004, held at Zinc Studio 1 at
Federation Square, Melbourne
Kay McKenzie & Sheryl Rees presented on Children's
Services at Monash University to students of Mentone
Girls Grammar.
26-28 August
Bruce Mackenzie presented “Private Education and
Training – Perspectives From the Other Side of the
Fence” at the ACPET 2004 National Conference held at
the Grand Hyatt, Melbourne
30 August
26 March
Bruce Mackenzie presented “The Role of Marketing and
TAFE” at the ATMA meeting held at HIT Hemisphere
Conference Centre, Moorabbin, Melbourne,
Bill Patterson presented on Human and Community
Services Programmes and how they link into the
Community, at Dingley Village Rotary Club
7 September
9 April
Elma Avdi, co-presented with Ilana Rischin An analysis
of the communication skills of international medical
students in medical interviews at Association of Medical
Education in Europe Conference (AMEE), Edinburgh
Helen Jenkins presented on Darling with Information
Structure, at First Regional Systemic Functional
Conference, Mendoza, Argentina
11 September
EXCELLENCE
4 June
Jocelyn Hooper presented Satisfaction For All? An
exploration of Learner Autonomy - the need for student
engagement at ACAL Conference 'Four Seasons in One
Day'/Literacies in changing climates, Melbourne
Lesley James presented on Numeracy Activities at
Eastern Region Language and Literacy Network
Conference
23 June
Information Commons presented at Lending Services
Interest Group at Deakin University
19 September
Information Commons presented Purchasing
agreements, licensing, consortia review, University of
Ballarat
1 July
Bill Patterson presented on Human and Community
Services Programmes and how they link into the
Community, at Oakleigh Rotary Club
22-24 September
Avril Reagon presented on Industry Partnerships at the
TAFE Directors Australia (TDA) Conference TAFE NSW
Sydney Institute
INTEGRITY
1 July
Information Commons presented Liaison Newsletter: old
concept, new approach and Performance Planning in
the Information Commons at William Angliss,
Melbourne
Leigh Meaghan presented An historical overview of
secondary-level VET provision in Victoria, and an
overview of Holmesglen’s Vocational College model at
SSIS (Scuole di Specializzazione all'insegnamento
secondario) in Venezia, Italy
8 July
Teri James presented Group work? Just doesn’t work?
Try Team Work at AMEP National Conference, Darwin
22 October
14 July
Lesley James co-presented VCAL Quality Assurance Numeracy Units Workshop at Eastern Metropolitan
Region VCAL Quality Assurance in-service,
Helen Jenkins, invited guest speaker to present Teaching
Pronunciation at Council of Adult Education, Melbourne
3 August
8-19 November
Judianne Phillips and Sheryl Rees gave two
presentations on Nursing at Sandringham Secondary
College Careers Information Day
FINANCIALS
6 October
Theo Kavadias, presented at NETWorking 2004 online
conference
25 November
Information Commons presented Strategic issues in
delivering Information Literacy to International Students
at Holmesglen
access
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> Teaching Centre Reports
> Facilities
> Administrative Department Reports
The Institute has continually expanded its course profile to meet the requirements
of industry, individuals and the community. Partnerships with industry bodies are an
important part of Holmesglen’s training programs.
Holmesglen has always kept pace with the changing marketplace in order to
produce innovative responses to customer needs. Opening up expanded
opportunities for all individuals to access education and training, the Institute offers
flexible training delivery modes and course offerings. In order to remain a leading
education provider, Holmesglen has regularly upgraded existing facilities and
established new ones to meet the demands of industry and to cater for emerging
technologies.
HOLMESGLEN
ACCESS
Centre for Applied Technology
The Centre for Applied Technology comprises three
departments; Information Technology Departments at the
Chadstone and Moorabbin campuses, the Engineering and
Electrotechnology, based at the Moorabbin campus, delivers
training in electrical studies, engineering and electrotechnology.
Meeting the Needs of Students
ENTERPRISE
Electrical studies continued to attract interest in both
apprenticeship and pre-apprenticeship courses, whilst demand
for training in both fabrication and mechanical engineering
strengthened, particularly in the apprenticeship and diploma
areas.
In 2004, the Engineering and Electrotechnology Department, in
conjunction with Youth Connect, launched a program for a
group of Year 10 students from a number of local schools. The
students enrolled in the Certificate I in Engineering, studying
one day a week at Holmesglen in semester one and term 4, and
undertaking work experience in a related field in term 3. With
encouraging feedback from students, the project will continue
in 2005.
The partnership with Glen Eira City Council continued during
2004 with student project groups working with Small-Medium
Enterprises (SME’s) in the Glen Eira area, particularly in the
development of business web sites.
Computer Associates provided Unicenter Help Desk software
and training in 2004 with further training being provided in
March / April in 2005. This industry-based software package will
be delivered to students in 2005.
The relationship with Charles Sturt University to deliver the
Bachelor of Information Technology continues to flourish, with
twelve students graduating at the Awards Ceremony held in
March 2004.
The Holmesglen Fabrication Unit was approached by HamilexWhite to deliver fabrication and welding training to a group of
its new apprentices in the Certificate III in Engineering Body
Building – a customised training package qualification for the
transport industry. As a result of negotiations, seven new
apprentices from Hamilex-White will start their training at
Holmesglen early in 2005, with the possibility of more
apprentices beginning later in the year.
EXCELLENCE
Engineering students undertook some live work activity during
the year producing two iron benches for a Memorial Garden for
Oatlands Primary School.
Information Technology Chadstone delivered training in
Certificate II in IT Applications, accommodating 24 students
across two semesters. This successful course was aimed at stayat-home parents and people returning to the work force.
In 2004, a dual diploma in Multimedia and Website Design,
delivered for the first time at the Moorabbin Campus, proved to
be very popular. A second dual diploma in Networking and
Technical and Systems Support, also offered at the Moorabbin
Campus, continued to attract student interest.
FINANCIALS
INTEGRITY
Alliances and Partnerships
A cooperative arrangement was established between
Holmesglen’s two Information Technology departments and
Paragon Systems. Twelve students from the two departments
were selected to complete their major project requirements at
Paragon whilst continuing their studies at Holmesglen,
benefiting all involved. Paragon was able to trial potential
employees, and Holmesglen students gained valuable hands-on
industry experience. As a result, two students have been offered
full time employment.
In 2004, a dual diploma in
Multimedia and Website Design,
delivered for the first time at the
Moorabbin Campus, proved to be
very popular.
Further employment opportunities were available to Holmesglen
students as a result of a mutual agreement with the software
company, Accenture, who took on a number of Software
Development graduates in 2004.
The Engineering and Electrotechnology Department maintained
its close relationship with the Industry group, AMTIL (Australian
Manufacturing Technology Institute Limited). In conjunction with
AMTIL, the Engineering and Electrotechnology Department held
a Careers Youth Forum in Manufacturing in April, 2004. Guest
speakers spoke about the general manufacturing industry and
specifically about career opportunities available in this area.
Employers were available on the night with employment
Two Holmesglen IT students participated in the Australian
Worldskills Competition held in Brisbane this year, with one of
the students winning a Gold Medal in IT Programming.
opportunities for students who attended. It was a successful
evening, with at least ten students being accepted into
apprenticeships.
Staff Successes
A staff member from the Fabrication Unit was successful in
gaining an ISS Fellowship that will enable him to investigate
oversees trends on the incorporation of CNC into the fabrication
training.
Upgrading Facilities and Equipment
During 2004, the Fabrication Unit of the Engineering and
Electrotechnology Department took possession of a number of
new machines, purchased under the 2004 Commonwealth
Equipment Grant. The additional equipment has raised the
capabilities of the Fabrication Unit to industry standard, and has
set the area up to undertake live work in 2005. To
accommodate the new machines, a number of very old
machines were disposed of and many of the existing machines
in the area had to be relocated. As part of this process, an area
was set aside for the production of various pieces of furniture
for use within the Institute - a project being carried out in
conjunction with FITC at Chadstone.
In 2004, the Moorabbin Campus was successful in gaining
SafetyMAP accreditation. This was largely due to the efforts of
many staff, but particularly those in the engineering area, who
worked tirelessly over a long period to bring the rundown
engineering workshop area up to SafetyMAP standards.
HOLMESGLEN
INTEGRITY
Student Excellence
FINANCIALS
Major Projects
EXCELLENCE
ENTERPRISE
ACCESS
Teaching Centre Report
HOLMESGLEN
ACCESS
Building Industry Training Centre
The Building Industry Training Centre (BITC) provides training
programs at the pre apprenticeship, apprenticeship and diploma
level for many sectors of the building industry. The Centre works
closely with companies and industry organisations in the
development of industry-specific training programs and assists
community organisations through a range of building project
work. It comprises the following departments: Advanced
Building Technology; Carpentry and Joinery, Glass and Glazing;
Plumbing and Construction Finishing; Trowel Trades; and
Industrial Skills. It operates training programs from both the
Chadstone and Moorabbin campuses and at Dingley.
ENTERPRISE
Achieving Goals
2004 was a stellar year for the BITC. Training programs at all
levels experienced high levels of demand for training places and
student contact hour targets were met. Fee-for-service activity,
incorporating a range of industry-focused training programs,
increased markedly over 2004 and the Centre's contribution to
a range of community projects undertaken by the Institute was
extensive.
INTEGRITY
EXCELLENCE
Growth and Expansion
Diploma level programs in building, building design and
drafting, building surveying and the built environment were in
high demand, reflecting the need for high-level training from a
thriving building and construction sector. Apprentice training
continued to attract large numbers of apprentices across all
trade areas. Apart from the usual high levels of demand for
carpentry and plumbing, it was particularly pleasing to see
increasing numbers of bricklayers, fibrous plasterers, painters
and stone masons in training. Numbers of roof tiling apprentices
continued at 2003 levels, although numbers for floor finishing
and covering showed signs of decline.
Pre apprenticeship programs and the building trades’ "Pathways
Training Program" for secondary school students have proved
extremely popular with demand outstripping the availability of
places. During 2004 the BITC expanded its Victorian Certificate
of Applied Learning (VCAL) program to include a preparatory
stream and a bricklayer/carpentry stream: both proving to be
successful in broadening opportunities for young people and
providing pathways to pre apprenticeship and apprenticeship
training across a range of trades.
Demand for Industrial Skills courses also remained strong, in
particular scaffolding, height safety and forklift training. Its
industry based fee-for-service work remained strong with
training being provided to a range of companies and
organisations.
FINANCIALS
Community Projects
"Live work training", based on a range of community projects,
continued to provide non apprentice trade students with the
skills and work ready experience considered so necessary by
today's employers. Pre apprentices from a broad range of
building training programs such as carpentry, painting and
decorating, floor finishing and covering, wall and floor tiling,
bricklaying, plastering and other related trades worked on a
variety of community projects.
Throughout 2004 Holmesglen has worked closely with the Child
and Family Care Network in the building of its "Kids Centre" at
Mulgrave. A variety of other works have also been undertaken
for a range of organisations that have included: Smith's Beach
Access Ramp; the BuildSmart sustainable home; Parks Victoria;
the Aviation Museum at Moorabbin; Brighton Scouts; Mordialloc
Life Saving Club; Wonga Park Scouts; and ANZAC House.
The Centre has been particularly successful in maintaining and
extending training and other partnerships with industry,
government authorities and the Higher Education sector. A
notable initiative has been the development of a close working
relationship with the University of Newcastle in the development
of a submission for a building degree program designed to meet
the professional and vocational needs of graduates seeking to
enter the building and construction sector. Other initiatives have
included the continued implementation of First Rate Training
Program in conjunction with the Sustainable Energy Authority
(Victoria); assistance in the development of project management
training for ASOFIA (Australian Shop and Office Fitting Industry
Association); training of participants for Neighbourhood
Renewal's energy retro fitting program in the Ashwood,
Ashburton and Chadstone area; "Red Card" training in cooperation with the Occupational Health and Safety Unit at
Waverley Campus and the MBAV; product awareness training
for Wattyl Paints and CSR; the promotion and delivery of site
training for the glass industry including the safe use of overhead
cranes, manual handling techniques, silicone application and
basic glazing; the provision of AS1288 training to the industry;
and an exciting project involving an industry trial of new glass
lifting technology, the Quattrolift Nomad.
The Plumbing Enterprise Unit experienced a successful year in
the delivery of industry training programs across the State
including: backflow prevention; confined space entry; split air
conditioning installation; Class A asbestos removal, Plastek
accreditation; estimating and costing for plumbers; trench
shoring; and safety and installation of Residential and Domestic
Fire Sprinkler systems.
Bricklaying staff worked closely with the newly established
Victorian Brick and Blocklaying Training Foundation Ltd to
identify opportunities to attract more apprentices to the trade
and to ensuring a higher level of completion for apprentices
undergoing training. Roof tiling staff continued to work in close
co operation with the Victorian Roof Tiling Association (VRTA)
on apprenticeship and other resource development issues.
Throughout the year Centre staff actively participated in a range
of conferences and professional development activities as well as
extensive consultation with industry to identify issues related to
employment, industry retention, the need for further training and
an industry induction program. These included: the National
TAFE Teachers Conference in Brisbane, the annual Plumbing,
Sheet metal, Coppersmith Instructors Conference in Albury, the
ANZRA Conference in Tasmania, the Victorian Building and
Construction TAFE Teachers Conference in Albury, the Hire and
Rental Industry Convention in Sydney, the Victorian Industrial
Skills Instructor’s Network Meeting in Bendigo, the National Glass
and Glazing Teachers conference in Brisbane and the Trowel
Trades Review and Directional Planning Conference at Stonelea.
Other programs included Workplace Assessor training programs,
Safety Map awareness training, the Sustainable Energy Authority
of Victoria's Energy Rater program, the Diploma in VET, Spotter's
Student Success
BITC students were again prominent as recipients of a range of
awards throughout 2004. Successful departmental Awards
Evenings were conducted across the Centre as part of
Holmesglen's Awards Festival and were well supported by
industry. At the Master Plumbers and Mechanical Services
Association of Victoria's 97th Annual Gold Medal and Training
Awards, Holmesglen-trained plumbing apprentices won ten of
the fourteen awards, including the prestigious Gold Medal. The
Gold Medal winner, Chris Muston, was also a finalist in the State
Training Awards and the winner of Holmesglen's Apprentice of
the Year for 2003. There was further recognition of apprentice
achievements for the Institute's Carpentry and Joinery students at
the Master Builder's Association Awards Evening. Two
apprentices from the wall and floor filing department and one
from the bricklaying department participated in the National
World Skills final conducted in Brisbane. The bricklaying
apprentice, Romano Ginesi, was placed first and will now
represent Australia in Helsinki, Finland in the International World
Skills Competition (Bricklaying Category) in May 2005. The
Rotary Club of Malvern recognized Darren Severs, a wall and
ceiling lining (fibrous plastering) apprentice, for his achievements.
HOLMESGLEN
INTEGRITY
Staff Excellence
Course, "Red Card" accreditation, network meetings for
bricklaying staff, training committee meetings for Painting and
Decorating staff, and Training Package review and evaluation.
Three members of staff successfully completed the Business
Enhancement Program (BEP).
FINANCIALS
Other training and industry initiatives have included the further
planning of a steel frame training program in consultation with
the National Association of Steel-framed Housing; the
development of a training program for Unitex; Tape pro Drywalls
tool training; the continuation of an employee recruitment
program for diploma students in co operation with Metricon
Homes; sponsorship arrangements with CSR, Bluescope and
Spanset; AIRCO; and the continuation of training product
support from a range of firms and industry associations that
include the VRTA, La Farge, A.B.A Norcros Building Products,
Architectural Structural Adhesive, Davco Construction Materials,
Granito Australian Building Ceramics, and Johnson Tiles.
EXCELLENCE
ENTERPRISE
ACCESS
HOLMESGLEN
ACCESS
ENTERPRISE
Business Services Centre
The Business Services Centre is the largest provider within
Holmesglen for recurrent programs and delivered a total of
1,756,540 SCH across all funding codes in 2004. Teaching
programs are conducted at the Chadstone and Moorabbin
campuses. In 2004 it established the Graduate School and
Offshore Programs Department located at the Waverley campus.
This Department coordinates the delivery of Holmesglen’s offshore programs as well as managing the extensive range of
Graduate Certificates. 2004 saw a consolidation of teaching
activity and a continued growth in student contact hour delivery
in all program areas. The Flexible Learning Unit was established
in 2004 as a separate entity within Holmesglen rather than as
part of the Business Services Centre.
Meeting the needs of students
The range of programs continues to expand with Accounting
and Management areas continuing to be the most popular with
students. Program shifts have occurred across several disciplines
as various courses become more popular or meet specific
industry needs. Classes are conducted to meet the diverse needs
of students and an extensive part-time evening service for
mature age students is provided.
FINANCIALS
INTEGRITY
EXCELLENCE
The Centre is comprised of the three Teaching Departments and
the Graduate School, which provides the Centre with the
opportunity to meet the needs of full and part time students,
industry clients, and international students. A range of programs
from Certificate level, Diploma through to Advanced Diplomas
and Graduate Certificates meet the needs of this diverse
clientele.
Alliances and partnerships
The Centre has well established articulation arrangements into
university with Deakin University and Charles Sturt University.
The Centre also delivers the Bachelor of Business and the
Bachelor of Hotel Management to international students at
Chadstone on behalf of Charles Sturt University.
A range of Graduate Certificate programs is delivered to people
currently working in industry who wish to upgrade their
qualifications and/or gain new skills. Many of these Graduate
Certificates articulate into the Masters program at Charles Sturt
University, allowing for a professional pathway for students.
A delivery arrangement with the Open Polytechnic of New
Zealand has been negotiated which allows students the
opportunity to receive up to 12 credits into the OPNZ degree
programs.
With these partnership arrangements a variety of services,
programs and support to students at all levels of study are
offered.
The Centre also has auspicing arrangements in place with
Secondary Schools to deliver Business Studies programs on
behalf of Holmesglen to students completing their VCE.
The Centre delivers training to five locations in China in the
International Business and Accounting fields. Staff are regularly
sent to China to teach and moderate on the program delivered
there and to offer professional support to the local staff
delivering on Holmesglen’s behalf.
Program shifts have
occurred across several
disciplines as various
courses become more
popular or meet specific
industry needs.
Student Achievements
Staff excellence
Daniel Fisher, a Diploma of E-Commerce student won the
Diploma category of the Holmesglen Institute Awards. Tok Hong
Leow, studying the Certificate IV in Australian and International
Trade Facilitation was a Finalist in the Certificate category, Tok
was also the top student in the national final exam for
admittance as a customs broker. Andrew Doyle was awarded the
The staff within the Centre continue to provide an excellent
service to students and through a variety of professional
development activities as well as links with industry and
professional associations, maintain their knowledge of current
industry practices and trends.
E-Commerce students, as part of their course work, develop
websites for industry clients. This provides valuable ‘real life’
experience for the students as well as encouraging businesses to
be more involved in TAFE activities. Through staff links with a
HOLMESGLEN
The Centre is able to maintain its levels of service and its growth
due to the consistent and excellent work of the office, teaching
and support staff, much of which is recognised at graduation
ceremonies and also with industry and excellence awards.
range of businesses Holmesglen is able to offer informal
employment support for its students and many students
successfully gained employment as a consequence. Networking
opportunities and employment seminars are also provided on
campus with students meeting with legal firms and other
employers to seek job opportunities.
INTEGRITY
and the calibre of the students.
2004 also saw the further implementation of training packages
into the Business area, which requires considerable resource
development by the staff.
FINANCIALS
outstanding legal practice student from the Institute of Legal
executives for his academic achievement. These external awards
and recognition are indicators of both the quality of the teaching
EXCELLENCE
ENTERPRISE
ACCESS
HOLMESGLEN
ACCESS
Centre for Design, Arts & Science
This diverse Centre is comprised of the Departments of Furniture
Manufacturing & Interior Decoration, Design, Multimedia Art &
Science, Arts and Communications, Biomedical Science and the
Holmesglen Safety Unit. During 2004 two restructures within
the Centre occurred - two departments merged and the
Diploma of Technology (Computing) and five staff moved to the
Centre for Applied Technology.
Major Projects
The Integrated Manufacturing Cell project in the Furniture
Industry Training Centre was launched in May 2004 and has
now completed most of the furniture requirements for the new
facilities at Moorabbin campus. This has given students the
opportunity to use computerised wood machining equipment in
a real production environment.
FINANCIALS
INTEGRITY
EXCELLENCE
ENTERPRISE
Total enrolments in the Centre grew by 2% in 2004.
Enrolments of international students from China studying VCE
continued strongly into 2004. The main areas of growth in
2004 were in Biotechnology and Animation.
Evaluations of courses conducted during 2004 show a high level
of satisfaction from students across all courses. In most of our
courses additional facilities and opportunities are provided well
beyond that mandated in the Training Package or Curriculum.
This includes publishing a book each year in Professional
Writing, staging two Theatre Seasons each year in Stage
Management, running an extensive range of excursions and
camps in Conservation and Land Management, conducting a
Student Animation Festival, providing manufacturing cell
experience in Furniture Making, holding exhibitions of student
work in Graphic and Visual Arts, to name a few.
The Applied Science Department continues to deliver the
Viticulture degree program in conjunction with Charles Sturt
University with strong enrolments in 2004. Articulation
agreements between Biomedical Science and Monash University
and RMIT have been negotiated and await final approval.
Holmesglen Safety undertook Red Card training for the Building
Industry under an agreement with the Master Builders’
Association.
Major Achievements
Students studying in the second year of the Diploma of Interior
Decoration & Design were given the opportunity to participate
in a study tour to England, France and Italy. Twenty students
accompanied by two staff members had a most enlightening
and successful two-week trip. Graphic Design students again
gained prestigious prizes at the Southern Cross Packaging
Evaluations of courses conducted
during 2004 show a high level of
satisfaction from students across all
courses. In most of our courses
additional facilities and
opportunities are provided well
beyond that mandated in the
Training Package or Curriculum
Awards. Students in Visual Arts were successful in winning a
prize in the Age Art Challenge. Professional Writing students
published their 20th book entitled “Tasting and Feasting
Excellence” – a guide to the TAFE training restaurants of
Victoria.
The Manager of the Biomedical Sciences Department was
fortunate to gain a fellowship from the International Specialised
Skills to visit Biotechnology facilities in the UK and USA. A range
of worthwhile contacts were made during this visit.
An additional new G5 Mac digital design studio and larger
staffroom was provided for the graphic design area at the start
of 2004 and this has greatly enhanced our capacity for
excellence in delivery of these courses. An additional mezzanine
classroom and computer lab facilities above the Furniture
Manufacturing storeroom were also completed for use by the
Student Successes
start of 2004.
A Stage Management student was successful in gaining one of
only 12 places in Stage Production at the National Institute of
Dramatic Arts in 2005.
Another Biomedical Science student has been awarded a
scholarship to attend the international E-ducation Without
Borders Conference in Abu Dhabi, United Arab Emirates in
February 2005. The conference is organised specifically for
The Furniture Manufacturing Department purchased a new
planer and vacuum press from the special equipment grant and
in Biomedical Science Department a ChemiDoc/Gel Doc system
has been added to the existing real time thermal processor to
provide high resolution molecular biology imaging capability.
Multimedia at Waverley acquired a 3D hand-held laser for use in
Multimedia and Animation. Video editing facilities upgraded at
students by students, bringing together upwards of 500 students
from over 70 different nations to discuss how information
technology is affecting and changing education.
the end of 2003 to be used in conjunction with the adjacent
Media Services studio were well utilised by Broadcasting students
in 2004.
HOLMESGLEN
INTEGRITY
FINANCIALS
Staff Successes
EXCELLENCE
ENTERPRISE
ACCESS
HOLMESGLEN
ACCESS
Centre for Health,
Human and Community Services
The Centre for Health, Human and Community Services
comprises three Departments; these are Vocational and
Community Studies at Chadstone and Moorabbin, Nursing and
Community Services at Moorabbin and Human and Community
Services at Waverley.
2004 was a year of consolidation and achievement in program
delivery and student activities.
FINANCIALS
INTEGRITY
EXCELLENCE
ENTERPRISE
The Centre offers a wide variety of programs in four major fields
of Health, Vocational Education, Community Services and
Justice. In Health, the Nurses Board of Victoria allowed for
further nursing training places to meet the increasing demand
for trained healthcare workers. More international students
sought training in this course than previous. An additional
qualification in Medications Administration was delivered.
This qualification is open to all registered Division 2 Nurses and
provides a useful adjunct to their initial qualification.
Program delivery continued to meet the high levels of demand
in the field of Justice. Students travelled to such facilities as the
Melbourne Assessment Prison, and Barwon and Loddon prisons.
A variety of skilled professionals from the Police, Corrections,
Forensic Health, Coronial Services, and the Childrens and
Magistrates Courts attended Waverley to give the students
insight into these fields of Criminal Justice.
Children’s Services courses continued to thrive, meeting as much
demand as possible. Training is delivered at all campuses, and
also off campus, in a variety of modes to suit students’ needs.
A new course was offered in 2004 in the area of Protective
Care. Twenty-eight students who work with young people from
infancy to 18 years of age undertook training in a Department
of Human Services (DHS) endorsed Training Package
qualification. DHS aims by 2006 to have trained all its
employees who work with young, traumatised people.
Another new course delivered in 2004 was a qualification in
Juvenile Justice. This initial step for those wanting to work with
youth has also led to exciting possibilities of partnership with
DHS in 2005.
Programs in Youth Work, Alcohol and Other Drugs and Aged
Care trained a wide variety of students to enter the largest and
one of the most rapidly growing workforce sectors in Victoria.
The Centre was engaged in a number of activities that reflect
the ongoing capacity to provide high quality services, including
training delivery. An extensive Neighbourhood Renewal Project
in the Ashwood/Ashburton/Chadstone area was designed to
survey a random selection of householders from differing
economic backgrounds to ascertain trends and needs and to
give planners future directions. The Centre trained the
interviewers and collated results, the data was then analysed in
cooperation with staff from Monash University.
The Centre undertook three courses for senior Navy training
personnel at HMAS Cerberus on the issues and problems
associated with youth culture.
Training was also designed for a group of Cook Island mothers
in the Westall area to assist in preparing children for integration
into primary school and the wider community.
Childcare home based carers in the City of Knox were trained in
Certificate III Children’s Services and will continue in 2005 to
complete their Diploma in Children’s Services.
Forty students participated in the VET in VCE Certificate III in
Community Services (Community Work), studying a combination
of children’s services, aged care work and disability work.
Industry based children’s services training extended to
international students for the second year. This link with the
children service’s industry has resulted in paid employment being
offered by host centre coordinators.
Aged Care training in Certificate IV Aged Care was conducted
for all home carers working for the city of Kingston. This was a
combination of on and off the job training. For those working
in the Disability area, training was conducted for Scope, Melba,
Tipping Foundation’s Disability Support Services, Salvation Army
(Lilydale), DASSI and for the Southern Region DHS
Transition/Community Residential Works.
Training for organisations catering for clients with disabilities
included Winacom, Bayside Disability and Options Victoria
Employment Service.
A Community Services Award for innovative training product
was presented to the Vocational and Community Services
Department for their CD-ROM entitled Community Skills.
The Centre was engaged
in a number of activities
that reflect the ongoing
capacity to provide high
quality services, including
training delivery.
Student Achievements
Degree Development
Holmesglen Gardening Service continued to expand under a
contractual arrangement to maintain Holmesglen grounds on
three campuses. Students in the Certificate II in Horticulture
continue to gain valuable experience in service provision and
working a small business.
The development of the Associate Degree in Justice is well under
way. Working with staff from Charles Sturt University, this
degree will be aimed at current professionals working in the field
who wish to gain, or upgrade their qualifications.
Certificate I in Business students made a valuable contribution to
the Southern Family Life opportunity shop in Cheltenham as well
as gaining retail skills. Work Education’s two companies of
Young Achievement Australia (YAA) had a highly successful year
in the production, marketing and sales of potted succulents,
bunched flowers and Holmesglen stress balls. They received two
Staff Excellence
HOLMESGLEN
training on a cost recovery basis which is critical in a VET sector
in which funding for recurrent programs is not growing. Staff
also explored the nature of grief and its effects on all people.
Students also made a mosaic chair that was selected for the
Fringe Furniture exhibition at the Museum of Victoria as part of
Melbourne’s Fringe Festival. Mosaic decorative work has
continued on the pillars at the Chadstone campus as part of the
development of the sensory mosaic garden project.
INTEGRITY
industry awards in marketing at the annual YAA Awards Night.
Staff continued their pursuit of excellence in innovative program
delivery. Many staff undertook formal post-graduate studies.
The Centre’s two-day conference looked at how to deliver more
EXCELLENCE
ENTERPRISE
ACCESS
A record number of Advanced Diploma of Justice students (18)
was accepted into Criminal Justice related courses in the
Universities of Monash, RMIT, La Trobe and Victoria University of
Technology. Several nursing graduands have also been accepted
into Degrees in Nursing.
FINANCIALS
A dynamic themed end-of-year ball was expertly organised by
Student Services and VACS Work Education students.
HOLMESGLEN
ACCESS
Centre for Language Programs
and International Centre
The Centre for Language Programs has the International Centre
and the Language Centre under its umbrella. The International
Centre is responsible for the management and administration of
the Institute’s international student program, as well as offshore
programs and projects. The Language Centre provides a wide
range of language and literacy programs as well as teacher
training courses and support services for non-English speaking
students enrolled in courses throughout the Institute. In
addition, the Centre provides a small range of fraud courses and
develops new programs for the Institute.
ENTERPRISE
Language Centre
Language Centre courses continued to be in strong demand in
2004, with enrolments totalling 1.9 million student contact
hours.
There was strong growth in the Centre’s fee-for-service
programs with revenue growing to $2.4 million. These
programs include:
• Adult Multicultural Education Programs (AMEP) for recently
arrived migrants.
EXCELLENCE
unemployed.
• Workplace English Language and Literacy Programs (WELL)
for migrants in the workplace.
• Teacher training programs for teachers of English as a Second
Language.
ELICOS (English Language Intensive Courses for Overseas
Students) enrolments grew marginally (3%) despite a national
downturn in enrolments across Australia.
The language support tutorials provided to all students of nonEnglish speaking backgrounds continued to receive very positive
feedback from students, parents and counsellors and played a
large role in the high pass rates of International students at the
INTEGRITY
The bulk of international student enrolments continue to be in
ELICOS (44%) and business courses (22%). Enrolments in
hospitality courses grew by 27%. Enrolments in IT courses
continued to decline.
Visa restrictions imposed on the VET sector by the Department
of Immigration, Multicultural and Indigenous Affairs (DIMIA)
have continued to make it difficult to recruit international
students for TAFE Diplomas and Certificate courses. The
Institute has played a key role in 2004 in working with TAFE
Directors Australia (TDA) to effect changes in the visa regime.
Some of this lobbying has been very successful – resulting in an
increase of 117% in student enrolments from India.
Around Australia international student enrolments across all
sectors are in decline. In addition application levels for 2005 are
• Language, Literacy and Numeracy Programs (LLNP) for the
Institute. The Flexible Learning Centres at both the Moorabbin
and Chadstone campuses continued to provide a high value
added service to students intent on acquiring English Language
proficiency rapidly.
A set of professional standards were developed and
implemented for teachers in the Language Centre.
International Centre
FINANCIALS
However, there was also modest growth from other regions –
particularly from Africa where marketing commenced this year
in Zambia, Zimbabwe and Kenya.
International Centre revenue grew by 6% in 2004 to $17.1
million. International student enrolments increased by 20% to
4,081 students. However, a large number of these increased
enrolments were in short term English language courses.
down on 2004. A number of factors are behind this decline –
including the strength of the Australian dollar, huge increases in
university fees and the resulting perception overseas that
Australia has become an expensive destination for education.
Many of the countries from which we drew large numbers of
students (Malaysia, Singapore etc) have themselves developed
export education industries and are now strong competitors.
Despite this, Holmesglen’s enrolments continued to grow,
demonstrating the success of the Institute’s overseas marketing,
new product development, overseas partnerships and high levels
of student satisfaction.
International Projects
The International Centre continued to consolidate exiting
offshore programs in 2004 with 766 students enrolled in
Holmesglen programs.
Agreements to comply with the new Chinese Co-operative
Program Regulations were concluded at all of the five sites
where programs are offered.
A new partnership in Mauritius is scheduled to commence in
February 2005. New preliminary agreements have been signed
with Yunnan University and Kunming Medical College in China
to commence programs in health, business and IT programs in
2005.
Holmesglen continued to support International Training Australia
(ITA) throughout the year – completing training, fellowships
and TAFE immersion programs with clients from Tonga, Samoa
and Saudi Arabia. New plans for a restructured ITA in 2005
should see new and increased opportunities for Holmesglen in
this area.
The Institute’s biggest source countries continue to be in Asia:
China, Hong Kong, India, Japan, Sri Lanka, South Korea,
Thailand and Indonesia.
The major focus in offshore programs over 2005 will be a
continued push towards the establishment of a more permanent
presence in Sri Lanka and China, the introduction of new courses
offshore, and the development of programs in new markets.
Offshore programs will also come under closer government
scrutiny (both in China and Australia), which will necessitate a
continued – and increased - effort to ensure compliance with
regulations required by both countries.
4.2 Consequences: the full range of consequences identified.
e.g. business interruption, damaged reputation, loss of
enterprise, morale, financial, human resources, loss of
students.
4.3 Inherent Risk Ranking: i.e. Likely/Significant
4.4 Risk Management Strategy: strategies aimed at addressing
specific risks as defined, and in light of likely identified
consequences (such as strategies focusing on: Student
Satisfaction, Legislative Compliance, Retention of
Competitive Advantage, Monitoring, Protection of
International Partnerships, Monitoring Fees & Payments.
4.5 Risk Treatment Control: specific control measures to address
each identified Risk Management Strategy. E.g. The Risk
Management Strategy for Protecting International
Partnerships notes the Risk Treatment Control as:
• Review viability of partnerships on an ongoing basis
• Maintain a strong international agent’s network
• Implement continual lobbying, advocacy, networking
processes
• Allocate responsibilities with respect to safeguarding the
Institute’s international registration status
Risk Management/Offshore Programs
The nature of identified strategic and operational risks and the
strategies established to manage such risks
1. The principal areas of risk for the organisation in its
engagement in international activities are identified, and
detailed, in the Holmesglen Institute Risk Management Plan’s
Risk Register.
2. The principal areas of risk for the organisation in its
engagement in international activities, with particular
relevance to the overseas delivery of its programs, are
encompassed within the Risk Management Plan.
3. The Risk Categories relevant to the organisation’s activities,
including offshore programs, include:
Commercial
Strategic Context
External Factors
Strategic Planning & Management
Liability
Human Resources
Safety & Security
In addition, new or revised/improved Risk Treatment Controls are
introduced as a matter of routine through review and evaluation
processes. Such new controls (as relevant to the example noted
immediately above) include:
• Allocate responsibilities with respect to the establishment of,
maintenance of, and review/evaluation of international
partnerships.
• Implement a regular partnership reciprocal visits program
• Implementation of partnership staff training programs
Performance measures and targets
Recovery of costs (totally self-sufficient without recourse to
supplementary funding from any other source) is a key
performance measure. A second performance measure is
continuing study recruitment outcomes - students proceeding
from Holmesglen programs offshore into further study here at
HIT. Recruitment outcomes have been satisfactory.
FINANCIALS
•
•
•
•
•
•
•
•
ACCESS
to the broad Risk Definition (e.g. under the Risk Definition
‘Threat to International Market’ – the specific defined risk of
‘deterioration of relations with international partnership/s’.
ENTERPRISE
Training and familiarisation programs were again conducted at
Holmesglen for offshore partner teaching staff, with a total of 60
weeks delivered in 2004. This will escalate to in excess of 100
weeks in 2005. The training is of immense benefit to the
development of Holmesglen’s relationships with its overseas
partner institutions, and in achieving the required levels of QA in
program delivery.
4.1 Risk Definitions: e.g. under the Commercial category, a broad
definition such as Threat to International Market. Under the
broad Risk Definition are noted specific defined risks relevant
EXCELLENCE
In 2004, 31 Holmesglen teachers worked offshore for a total of
938 days. The support from staff for offshore programs has
been outstanding. They have proven to be interested, flexible,
responsive, professional and committed. In addition to the
professional and personal development opportunities offshore
work provides to staff, it also has an increasing and immediate
relevance to such wider strategic concerns as organisational
learning, operating in a global context, and enhancing the value
of Holmesglen’s human capital.
4. Each Risk Category specifies:
INTEGRITY
A large number of foreign delegations visited Holmesglen again
this year with some opportunities for further business
developments a result of these visits.
HOLMESGLEN
HOLMESGLEN
ACCESS
Centre for Horticulture,
Hospitality, Tourism and Recreation
The Centre encompasses the School of Hospitality, Tourism and
Recreation which is largely offered at the Waverley and
Moorabbin campuses, and the School of Horticulture based at
the Waverley campus.
Hospitality
ENTERPRISE
Hospitality Programs continued to grow substantially during
2004, with 154 training staff delivering over 30 courses in
Hospitality and Tourism to more than 2,000 students both on
campus and at a range of industry locations. Buoyed by the
increased demand from international students, Cookery
programs grew in size by 150%, necessitating a seven-day a
week operation of the kitchen facilities. Demand for the VET in
the VCE program, already at very high levels, also continued to
grow.
Open to the general public, these events gave event
management, hospitality and culinary students the opportunity
to practise their knowledge and skills acquired in a classroom
situation. Other events during the year were the Sommelier’s
dinner, wine appreciation lectures, wine tastings, showcase
dinners for the VET in the VCE and Diploma students and a
dinner for apprentices and their employers. The VET in the VCE
dinner was particularly popular.
Student and Staff Successes
The Holmesglen Commercial Cookery team won a Bronze
medal in the Victorian TAFE Cookery competition.
Community Projects
Hospitality staff and students were involved in a promotional
event at Chadstone Shopping Centre in July, showcasing their
talents to the local community.
INTEGRITY
EXCELLENCE
Hospitality staff participated in the Institute Public Lecture series
providing lectures on chocolate making, wine and beer
appreciation and dim sum.
Horticulture
Hospitality has a substantial range of courses delivered in
industry through partnerships with major four and five star
Hospitality establishments in the city and through Hemisphere at
the Moorabbin campus. In 2004 these programs were extended
to a number of clubs and hotels in the southeastern and eastern
regions of Melbourne.
Major Achievements
For both Hospitality and Tourism Programs, winning a Finalist
Award in the Victorian Tourism Awards for 2004 was a very
satisfying achievement. It was another external recognition of
the hard work and achievements of the Hospitality staff in
building these programs over the past 10 years.
FINANCIALS
Major Projects
Hospitality Programs continued its tradition of events that bring
together producers of food and wine, students, staff and the
general public. During 2004, the focus of the Sensation Tasting
Dinners was the north and north-east region of Victoria.
Achieving Goals
Despite the very difficult environment for Horticulture training,
and for the Horticulture industry generally, Horticulture
Programs maintained a very solid number of enrolments and a
vigorous fee-for-service program. Again Diploma courses and
those in landscape design and construction were particularly
popular. In addition, floristry continues to grow steadily
reflecting the good employment prospects in the area.
Community Projects
The Horticulture department maintained its longstanding
tradition of very active community involvement. During 2004,
this took the form of numerous talks on horticultural subjects to
community groups, tree planting programs and landscape
design competitions for schools as well as a continued major
involvement in the Melbourne International Flower and Garden
Show. Floristry Program staff and students were particularly
active, providing arrangements to numerous events within the
Institute and contributions to exhibitions at Southland Shopping
Centre, the Floral Serenade Exhibition at Burke Hall, Kew and
other corporate events across Melbourne.
HOLMESGLEN
Horticulture Programs responded to numerous requests for
compliance training within the Horticulture industry with a range
of programs in such areas as chainsaw and farm chemicals
training. The program of training in Sustainable Horticulture
continued, underlying the ongoing emphasis on water
conservation and sustainability within the industry.
All areas of the Fitness and Recreation Programs continued to be
in high demand during 2004, a trend likely to strengthen further
with the forthcoming Commonwealth Games in Melbourne.
ACCESS
Fitness and Recreation
Holmesglen continued to strengthen its longstanding and strong
links with the Horticulture industry by hosting meetings for
associations in the landscape and nursery industries. A number
of industry lunches were held to enable staff and the industry to
develop understanding of each other's needs.
Major Projects
Staff from Horticulture Programs were closely involved with the
planning of the new Horticulture facilities due to be constructed
at the Waverley campus during 2006.
By their very nature, a number of the Fitness and Recreation
Programs have a strong emphasis on community involvement.
This year was no exception with a number of community projects
involving schools and community organisations. The largest of
these was a Sports Expo Day held in October at the Melbourne
Sports and Recreation Centre in Albert Park for 199 Students
from six Primary Schools. The primary focus of the day was to
introduce young students to a number of sports in the surrounds
of first-class facilities.
Another important event was the Riverside Charity Challenge Fun
Run which was held at the T.H King Oval in Malvern for five
ENTERPRISE
Community Projects
primary schools in the area (190 participants). This event has now
become an important one on the Fitness and Recreation Program
Student Successes
Despite the very substantial downturn in the Tourism industry
generally in recent years, Tourism Programs have managed to
maintain enrolments through meeting increased demand for
Event Management courses.
Community Projects
Event Management students provided invaluable support for
numerous Institute events and externally for the Community
Pharmacy Southern Convention and Exhibition in July.
The industry partner program has continued to provide
invaluable learning experience to students and, in many cases, a
pathway to future employment. With the changing patterns of
employment in the Tourism industry, the industry partner
program has diversified into new areas of placement bringing
with it a new range of valuable industry contacts.
The Fitness and Recreation VET in the VCE continued its growth,
providing many students with an introduction to the Fitness and
Recreation industry. The program now has links with 26 Schools
in the east and south-eastern regions of Melbourne.
Major Projects
Fitness and Recreation staff were closely involved with the
development of plans for new facilities at the Waverley campus.
To be constructed during 2005, they will include specific facilities
for weights and aerobic training programs, administrative and
staff offices and classrooms. Another important facility planned
INTEGRITY
This year has seen an increased emphasis on practical placement
for students, with over 100 students from Sports Administration
and Outdoor Recreation being placed in workplaces for up to
three weeks. This experience is invaluable to students in giving
some context to their studies but also in building links between
Holmesglen and the Fitness and Recreation industry.
during 2004 is the Moorabbin Fitness Centre which will open
during 2005 for community, staff and student use.
FINANCIALS
Tourism
EXCELLENCE
calendar and will undoubtedly continue to grow in future years.
Simon Mudd, a student from Horticulture Programs, was part of
the winning landscape construction team in the national
WorldSkills competition held in Brisbane. Staff from the
Horticulture department were involved in providing coaching and
support to the team.
HOLMESGLEN
Facilities
ACCESS
All Institute and Government facilities projects are monitored
through the Building and Planning Committee.
Major government grants completed in 2004
included the following:
Major Institute Council projects completed in 2004
include the following:
• Continuing refurbishment of the Moorabbin campus with the
completion of the following projects:
• New teaching building for Business Services and Language
Studies at our Moorabbin Campus ($10m). It also includes a
new Information Commons for the campus and a gymnasium
for both Institute and community usage.
- replacement of water cooled mechanical system to prevent
the possible spread of legionnaires disease ($600k)
ENTERPRISE
- planning for mechanical upgrade of main teaching areas.
The work will be done in mid 2005 ($500k)
- demolition of Building L (ex Language Studies area) and rerouting of services for Childcare Centre ($130k). The area
has been cleared for an Industrial Skills facility.
• Completion of a mechanical upgrade to Buildings 2 and 3 at
the Chadstone campus ($280k). These buildings have had no
upgrade since construction in the early 1990’s.
EXCELLENCE
• Completion of design documentation for the Waverley
Campus upgrade (2 teaching buildings for
Recreation/Business and Horticulture, plus a new Cafeteria).
Construction commences in early 2005 and will continue into
2006. Project costs : $9.6m
• Commonwealth Equipment Grant which was expended on
technology upgrades and equipment for teaching and
administrative centres ($1.23m)
• TAFE Teaching Equipment Grant ($891k). The continuation of
this grant into 2005 is a most welcome addition.
• New Fitness Centre ($3.4m) which will be leased to Fitness
First Australia. It will commence operation in February 2005.
• Refurbishment of the Centre for Business Services
Administrative office area. ($250k). This is our largest
teaching centre and there has been no major upgrade for
almost 15 years.
• Conversion of the satellite Cafeteria in Building 2 into new
office areas for teaching and administrative purposes ($100k).
• Refurbishment works for the Hemisphere Conference Centre,
including a new dining area and new reception area ($510k)
• The Institute again committed $1m towards minor works,
cyclic maintenance and technology related equipment. This
included some building compliance work.
• Master Planning of Holmesglen’s country property – Ramlegh
Park at Eildon, commenced. A town planning application has
been lodged with the local shire, and construction of a
Conference Centre with student and staff accommodation is
expected to commence in late 2005.
FINANCIALS
INTEGRITY
Building Act 1993
The Institute is required to conform with the building and
maintenance provisions of the Building Act 1993. A building
surveyor has been engaged to conduct audits as and when
required under the Building Code. Any major issues that arise
through these audits are reported to the Building and Planning
Committee and attended to by the Property Services
Department. All documents related to the Institute compliance
are available through the Manager, Property Services.
• Power Factor correction unit
• Recycled timber.
1. Energy Efficient Buildings
3.2 The new Teaching Buildings/Cafeteria at Waverley
($9.96m) is funded by the Government and includes the
following ESD features:
• Solar hot water systems
• Completed an analysis of energy usage for all campuses.
• Sun shading
• Separately metering buildings on each campus to enable
closer monitoring.
• Natural lighting configuration (clerestory ceilings)
• Light weight construction
• Installed power factor correction units at Moorabbin to go
with those at our other campuses.
• T5 light fittings
• Connection to the Institute B.A.S. System
• Extended the B.A.S. on all campuses, centrally monitored
from Chadstone.
• LCD computer screens
• Water tanks and storm water diversion are being
investigated and will be installed if the budget permits.
2. Sustainable Energy Innovation & Education Facility
(SEIEF)
Successfully obtained a grant of $20,000 to assist with the
installation of energy efficient lighting in Building 1 at
Chadstone (total cost $56,000).
ENTERPRISE
• East-west orientation for the teaching buildings to
maximise light
3.3 Installation of water saving devices throughout
Chadstone Campus
• (toilets, showers) - $25,000.
Another lighting project in Building 3 (trade building) was
submitted but was unsuccessful.
EXCELLENCE
• Purchase of 5% Greenpower for Holmesglen’s three major
campuses, through our supplier Ergon. It should be noted
that this is approximately 30% dearer than normal power,
something the Government needs to address at budget
discussions.
ACCESS
• ESD Scoreboard screen in building to publicise energy
savings
During 2004, Holmesglen Institute has continued the
implementation of various environmental strategies, in line with
Government targets.
The Institute has undertaken the following strategies in line
with Government policy –
HOLMESGLEN
Environmental Performances
4. Waste Management/Recycling Strategies
3.1 The new Teaching Building/Information Commons at
Moorabbin ($10m) is funded totally by the Institute and
includes the following ESD features:
• Low voltage lighting (T5 lamps), with timing controls
The Institute has implemented waste streaming in the
following areas:
Chadstone:
• Paper, food, glass, plastic, cans, trade waste (glass,
metal, plastic, masonry).
Waverley & Moorabbin:
• Solar hot water system
• Paper
• Double glazing, including Venetians enclosed within
the glazing
INTEGRITY
3. Environmentally Sustainable Design (ESD) Principles in
New Building Design
5. Other Initiatives
• Smaller windows on the eastern and western facades
• Recycled rain water for toilets and landscaping
(250,000lt underground tank)
The Institute has replaced water cooled air-conditioning plant at
Chadstone and Moorabbin with air cooled plant to ensure no
prospect of Legionnaires disease. The Chadstone project was
$1.3m and was paid for by the Institute, while the Moorabbin
project has cost $1.1m and was paid for by Government grant.
• B.A.S. system to control power usage
FINANCIALS
• LCD computer screens
HOLMESGLEN
ACCESS
Administrative Centre Report
Computer Services Department
Management Information Systems
The reliance on technology to provide access to applications,
services and support on a 24 x 7 basis causes the Information
Technology (Computer Services) department to be critical to the
Institute. The provision of these required services can only be
achieved through the Institute’s strong commitment to
financially supporting the necessary technology. This will
continue to be a major focus of the Institute.
The constant of change in information technology continued
throughout 2004. The Institute’s enterprise information
management systems continued to grow in size and complexity.
Sustaining this complex set of services has continued to test the
skill and adaptability of the department’s staff and yet the
almost uninterrupted availability of these systems has continued.
ENTERPRISE
The Institute continues to provide staff and students with
appropriate and sufficient resources to ensure both are able to
meet their goals and deliver the necessary services. The Institute
has continued to expand the infrastructure necessary to support
its staff and student populations.
The Institute has a number of long-term agreements with
service and integration companies. These allow all parties to
work closely and strategically towards meeting the Institute’s
goals and visions. The Institute appreciates the opportunity to
work with different industry leaders and the knowledge transfer
achieved through these relationships.
EXCELLENCE
Major Achievements
Holmesglen has been recognised by a number of external
organisations as a leader in the arena of education and its
willingness to adopt new technologies to support its business
functions. The Institute has participated in a number of case
studies and videos due to its reputation for service and quality
delivery. Efficiencies through the adoption of new technologies
and providing better reliability and scalability within its
infrastructure, delivered services and support continues to be
sought.
Major Projects
INTEGRITY
The Institute has adopted IP telephony as its new voice system
and will progressively migrate to this technology in the coming
years. It hopes to build additional services and provide enhanced
services based on this technology.
The Institute has continued to implement its refresh strategy for
student desktops and backend infrastructure. This has ensured
that Holmesglen remains at the forefront in the education sector
and has been able to provide its staff and students with facilities
and services not normally associated with the education sector.
FINANCIALS
Major Changes
2004 started with the implementation of a new Storage Area
Network and series of clustered Unix servers within Oracle’s new
enterprise grid computing model, 10g RAC. Holmesglen again
pioneered the adoption of Oracle’s latest technology and has
collaborated closely with Oracle to ensure its successful
adoption. This adoption culminated in Holmesglen being invited
to present a joint keynote presentation with the Vice President
of Software Development for Oracle Corporation, on the
Institute’s use of Oracle’s technology at Oracle Open World in
Melbourne. This presentation highlighted the success of
Holmesglen’s implementation to an audience of over 1,800
people and members of the international press.
In parallel to this activity, many of the internal systems previously
delivered through a client server implementation have been
redeployed through Oracle’s Application Web services. This
change simplified the delivery and maintenance surrounding a
client server deployment and provided remote access to many of
these services.
The provision of mobile computing for teaching staff moved
forward with the successful piloting of Palm computers for
attendance tracking and resulting. Three of the Institute’s
teaching centres have completed ten months of comprehensive
testing of this internally developed application, and looking
forward the Institute will deploy these devices to over 220
teaching staff in the Business Services Centre in January 2005.
Following on from this initial roll out, four other teaching
centres have requested access to this system for their staff
during 2005.
The department continues to participate in a variety of industry
groups. These roles further strengthen Holmesglen’s lead role in
the tertiary education sector and provide international exposure
for the organisation as a leader in policy and usage of
technology.
Looking forward to 2005, the department will be piloting a
learning management system and resource services environment
with a number of teaching departments. These services will
provide students and teaching staff with a secure environment
for learning resources that are linked directly to a student’s
enrolment and class participation.
In conclusion, 2004 has seen a consolidation of services and the
delivery of new technologies that have demonstrated
improvements in teaching support costs. The quality of services
benchmarks established previously have been maintained and in
many cases improved during the year with the communities
serviced by the department growing significantly.
The Institute is preparing to expand its delivery of services to
remote customers and further develop its portal services.
It continues to develop standard operating environments to
assist in improving the manner and efficient delivery of its
services and support to its customers. It is hopeful of increasing
its reactiveness to internal and external changes by the
adaptation of suitable technologies as required.
Planning for the new Information Commons Branch to be
established at Moorabbin campus has been a high priority in
2004 as the current Information Commons no longer provides
for the increasing resource and technology needs of students. It
will relocate in 2005 to this new high technology environment,
providing over 100 PCs as well as state of the art printing,
scanning and photocopying facilities, building on the proven
success of the Chadstone Building 8 model.
Meeting the Needs of Students and Staff
The Information Commons continues to place high priority on
the development of a core resource of international and
Australian content electronic information resources, to meet
current and future curriculum requirements. Four new databases
were purchased to meet increasing demand in Nursing and
Health, Human and Community Services. Collection of
information database usage statistics was implemented this year
as a means of ensuring that purchasing is directed to high use
products. Statistics indicate consistent strong usage of these
resources with a total of 107,800 hits for 2004.
A comprehensive review of book suppliers in terms of their
costs, reporting procedures and supply timelines has led to
vendor changes and resultant improved efficiencies. This as well
as increased access to electronic ordering functionality has
translated to faster acquisition of the latest print resources for
students and staff.
Staff Successes
Academic success for staff has been a feature of 2004. Three
staff members completed their Masters qualifications: in
Multimedia and Design, Business Information Technology and in
Business Administration, respectively.
Professional development continues to be a primary focus for
the Information Commons. Holmesglen was chosen to host the
ANZIIL (Australian and New Zealand Institute for Information
Literacy) symposium on the Internationalisation of Education
attracting delegates from around the world.
INTEGRITY
targeting both on and off-campus students, prospective
students (both international and local) and prospective and new
staff. The tour was developed by the e-Learning Librarian as part
of her Masters in Multimedia and Design and relies primarily on
visual information as a means of familiarising users with the
range of resources available within this environment.
Staff presented papers at a series of national conferences, all of
which were very well received by delegates and served to
further enhance the Information Commons’ reputation as a
forward-thinking and well respected library within both the TAFE
and university environments.
A Virtual Tour of the Chadstone Building 8 Information
Commons was launched on the Information Commons website,
FINANCIALS
The Information Commons provides information and technology
solutions through four branches across the three campuses.
Electronic research assistance is provided both on and offcampus via the Information Commons website as is access to a
range of services and electronic resources. Instruction on how to
access, evaluate and utilise information effectively is an intrinsic
part of the Information Commons’ role to both students and
staff at the Institute.
EXCELLENCE
ENTERPRISE
ACCESS
Information Commons
HOLMESGLEN
HOLMESGLEN
ACCESS
Marketing Unit
The Marketing Unit had a successful 2004. It was awarded an
Australian TAFE Marketing Association Award for Excellence in
Marketing for its role in the rebranding of the Institute’s
Hemisphere Conference Centre and Hotel. It recorded the
highest number of web hits in history for the Institute,
introduced some new successful marketing initiatives, and
pleasing numbers of prospective students visited its Open Days.
ENTERPRISE
Achieving Goals
Using its strategic promotional tag line “Real Skills for the Real
World”, the Marketing Unit continued to use marketing
methods that have produced successful results in the past,
including placing billboards at high-traffic areas, marketing to
schools via publications, and advertising in relevant print media.
Its “Real Skills” radio campaign ran for almost six months on
NOVA 100 and was successful. The Marketing Unit selected
NOVA 100 because it has the largest youth audience of all
Melbourne stations.
Major Projects
INTEGRITY
EXCELLENCE
Four successful Open Days were held in 2004. Two Open Days
were held at the Chadstone campus, one in January and one in
August. As a new initiative, a Trade Careers Expo was held as
part of the Open Day, involving the trade areas of Holmesglen
as well as relevant external organisations. Approximately 1,500
interested visitors took advantage of speaking to the trade
experts available on the day, as well as participating in the try-atrade activities and tours. A community-focused Open Day was
held at both of the other campuses in August and September.
Around 10,000 visitors attended the Open Days in total.
Holmesglen’s annual Awards Festival was held in May to once
again celebrate the great achievements of its staff and students.
The Marketing Department played a large role in the
coordination of the Festival, in particular organising the Awards
Presentation Dinner at the Grand Hyatt and a School’s Open
Day, as well as producing the range of marketing collateral used
for the Centre award presentations.
The Marketing Unit has played a large role in the Institute’s
involvement with the Melbourne 2006 Commonwealth Games.
With the assistance of Marketing staff, Holmesglen was
appointed the Official Training Provider. The team organised the
official partnership launch at the Conference Centre and
implemented a number of marketing strategies to increase
awareness of Holmesglen’s involvement with the Games.
Community Projects
Marketing assisted the Hospitality Department in the execution
and promotion of the Sensation Tasting dinners, these were
most successful events that booked out well in advance.
The public lecture series continued in 2004, with the Marketing
Unit organising three public lectures at each campus during the
year. The public lectures are community-orientated events,
whereby an expert speaker delivers a talk and/or demonstration
on a topic of interest to the community. Some of the topics of
the 2004 lectures included chocolate appreciation, astronomy,
beer appreciation and a motivational speech by inspirational
champion cyclist, Kathy Watt.
Holmesglen’s web site proved to be one of the Institute’s most
vital communication and promotional tools, with close to
900,000 visitors to the site in 2004. The number of hits to the
web site is growing at an astonishing rate, with a 100%
increase from 2003 to 2004.
The Marketing Unit initiated a refresh and redesign of the
existing site, and new graphics were completed which
integrated the design of existing marketing publications with
the design of the website. The refreshed site was launched in
early 2005.
Publications
The Marketing Unit continued to produce a range of
publications, distributed strategically to reach a wide target
audience.
The range of publications produced in 2004 included:
• course information publications, such as the Handbook,
course brochures, course directory, study area booklets, fee
for service course publications, weekend courses handbook,
Holmesglen course offered through VTAC, Practical Pathways
and School Leavers Without VCE
• newsletters, including Holmesglen News for staff, the schoolorientated Careers Update and neighbourhood newsletters
• corporate publications, including the 2003 Annual Report and
Strategic Plan
• promotional items, such as bookmarks, posters, wallplanners,
pens, notepads and other giveaways
FINANCIALS
• Centre/Department publications, upon request.
Printroom Services
Audio Visual Services – Educational Media
With the assistance of the Computer Services Department, the
Media Services Department was provided with a large network
storage system to address the rapid growth in demand for
document and media file storage. Ultimately this system has
facilitated faster, more reliable and robust electronic file
management/administration across the areas of Educational
Media, Graphic Design and the Printroom.
The most significant shift in direction for educational media
production at Holmesglen has clearly been in the areas of digital
media acquisition and usage, and the demand for DVD
production and playback. The Media Services Department
illustrated its ability to meet this demand with the production of
a sophisticated interactive promotional DVD for the International
Centre, produced in multiple languages for worldwide
distribution.
The combination of high-speed network connectivity, the
introduction of an enhanced file storage facility and new digital
technology production equipment continues to pave the way for
an increase to Printroom production capacity. This area once
again demonstrated its strong ability to deal with customer
demand by processing well in excess of 35,000 work requests,
resulting in overall production volumes surpassing 20 million
The continued rise of digital equipment acquisitions across the
Institute has prompted significant steps forward including
establishing an Institute image database; planning the transition
of media playback devices from VHS to DVD; further
installations of integrated DVP systems; training staff in the
usage of new digital technology; and planning and evaluating
copies.
the introduction of new digital equipment and applications to
keep abreast with the Institute’s requirements for new
technologies.
A major equipment acquisition for 2004 was a JBI Docupunch –
an automatic paper punch system. This major acquisition
increases the Printroom’s ability to more effectively deal with the
huge amounts of document binding/finishing work processed
each year.
Graphic Design Services
Throughout 2004, and as an ongoing commitment to the rapid
growth and use of new technologies, MSD maintained its
delivery of audiovisual training sessions to teaching and
administrative staff. Over 80 sessions were conducted, involving
well over 100 participants. Client feedback regarding these
HOLMESGLEN
ACCESS
Media Services Department
ENTERPRISE
Overall demand for digital media production is very strong for
projects next year with major production requests already
booked up until August 2005.
The graphic design area (with the support of the Marketing
Unit), also further enhanced its profile by undertaking a refresh
of the design of the Institute’s website. After a comprehensive
design process, the design was finalised in 2004 and template
files will be supplied to the Web Administrator in early 2005.
We look forward to an official launch of the completed
“refresh” in 2005.
INTEGRITY
highlighting Holmesglen’s Integrated Manufacturing Cell and
the areas of cabinet making, furniture finishing, wood
machining and upholstery. The Media Services Graphic Design
area, Educational Media and the Marketing Unit, jointly
produced this project. The finished program was an information
pack for students using an interactive CD vehicle to deliver
course, facility and employment program information to
prospective students. Information was presented in video,
multimedia elements and HTML format.
This year has also seen a considerable rise in the use of studiobased facilities by teaching areas. The Design Arts and Science
area has introduced teaching television studio broadcasting
components, increasing the already strong collaboration
between Media Services and this area. The Business Services
Centre and the Short Course Centre also continue to make
steady demands on the studio facility.
FINANCIALS
of a Furniture Industry Training Centre multimedia CD Rom
EXCELLENCE
valuable training programs remains exceptionally positive.
An internal project of note completed in 2004 was the creation
Quality Unit
INTEGRITY
EXCELLENCE
ENTERPRISE
ACCESS
HOLMESGLEN
2004 was a busy year in the Quality Unit. The major focus for
much of the year was on implementing the safety management
system processes into the Moorabbin campus. In October, the
external agent SGS International Pty Ltd conducted an Institutewide safety audit. As no corrective action was required, SGS was
able to recommend continued certification for Chadstone and
Waverley Campuses and grant SafetyMap certification for the
Moorabbin Campus. The Moorabbin Campus is now included
under Holmesglen’s scope of registration for safety management
certification. SGS also conducted a surveillance audit of the
quality management system across all three campuses.
• Human and Community Services
• Information Technology and Multimedia
• Interior Decoration and Design
• Nursing and Community Services
• Trowel Trades
• Vocational and Community Studies.
In 2004 the Quality Unit also began to work with a new
external customer, Pipe Solutions, to commence development of
a quality management system. Industry-based quality training
was also provided for a number of customers.
A major expansion of the Holmesglen Management System to
include local area procedures was also undertaken in 2004.
Administration Officers in each area have been trained to
manage their procedures within the Management System. All
staff can now access processes that pertain to their area as
easily as they can access Institute-wide processes.
The annual customer feedback survey plan was completed by
the Planning Office and monitored by the Quality Management
Committee. Students were surveyed over 26 courses in the
following program areas:
• Arts and Communications
• Business Services
• Design, Multimedia, Art and Science
FINANCIALS
• Engineering and Electrotechnology
• Horticulture
• Hospitality
Registrar’s Department
course eligibility criteria are recorded.
Students will be able to view the status of their studies and the
qualifications completed data submitted annually to the Office
of Training and Further Education will be current.
Mail Registry
The purchase of a postage meter in July 2004, to replace the
Institute’s franking machine, provided significant postage cost
savings for the Institute through the use of the Australia Post
“Clean Mail” system.
Examinations
The lack of facilities to conduct large examinations in the
suitable and secure conditions stipulated by the Victorian
Curriculum and Assessment Authority resulted in the conduct of
nine Victorian Certificate of Education examinations at an
external site. The excellent organisational skills of several of the
department’s administrative staff ensured the success of the
event.
ACCESS
In November 2004 the Department commenced setting up the
Study Plan System. The computer program devised by the
Management Information Systems department automatically
flags a student’s eligibility to receive a qualification, once all
The Fee Calculation System was enhanced further in 2004 to
enable fee refunds, concessional fees and other fees and
charges to be calculated and recorded. The program continued
to be tested and modified to meet the needs of users and ongoing training was provided to Institute staff throughout the
year.
The system was re-programmed late in 2004 to reflect the
amendments to the Ministerial Direction regarding fees and
charges for 2005. All Institute staff using the system undertook
refresher training.
Timetabling
The Institute continued to optimise room usage in 2004, with
1,250 events programmed each day during the week and a
record 12,000 one-off bookings per semester.
Staff Excellence
ENTERPRISE
Study Plan
Fee Calculation System
Staff from the Department undertook professional development
throughout 2004 to keep abreast of best practice, or to refresh
their skills.
Senior staff were involved in the training of teaching and
administrative staff with the introduction of new student
administration software and changes to administration
procedures.
Electronic Resulting
EXCELLENCE
The Department provides the essential services of course
information dissemination, student enrolment, student records,
room timetabling, mail registry and switchboard operations.
HOLMESGLEN
All Institute trade departments used the Managing Apprentices
and Trainees module to result directly into QLS, the Student
Management System.
Issue of Qualifications
In 2004, 8,708 accredited qualifications were prepared and
issued to students. This was an increase of 550 qualifications
when compared with 2003.
INTEGRITY
In its third year of implementation, results were recorded
electronically by teachers for a further seven accredited courses.
The annual Australian National TAFE Authority audit of 200
module enrolments produced an invalid enrolment rate of .75%
for 2003. This was a significant accomplishment by the
Institute’s teaching and administrative staff, as the invalid
enrolment rate for 2002 was 1.39%.
FINANCIALS
Invalid Enrolment Audit
HOLMESGLEN
ACCESS
Student Services
The Student Services Department offers a diverse range of
support services and information to assist students to achieve
their full academic and career potential and enjoy student life. It
also assists teaching and general staff with respect to dealing
with students and with other matters, to ensure the best
possible employment experience for staff.
Counselling
ENTERPRISE
Disability Support
Funding from the OTTE Disability Support Fund provided to
Holmesglen Institute in 2004, together with Institute provided
funding and funding from other sources, enabled students with
disabilities to receive note-taker support, classroom participation
assistance, tutorial assistance and Auslan interpreters. Students
were also assisted with lift keys, car parking, specialised
equipment and furniture over all three Campuses.
EXCELLENCE
Fitness Centre
The Fitness Centre provided its last year of excellent service to
the Holmesglen Chadstone community, ceasing operation at the
end of December after ten years of significant and positive
contribution to campus life. The Centre continued to be well
used throughout the year both by individual members and
groups of students recording nearly 14,500 visits.
Recreation and Activities
The Recreation Unit delivered a comprehensive program for
students at the three campuses. Activities included lunch-time
functions, ski trips, day trips and extended tours, sporting
activities and student clubs.
Theme Months
Themes throughout the year include ‘O week’, International
education awareness week, indulgence week, Australian music
month, relaxation, cultural & end of year festivities. Student
participation levels for on campus activities were extremely high,
which shows the high demand for the continuation of these
events. An International Education Week was held in March, as
part of a state-wide campaign to celebrate the contribution
International students make to Australian society. Relaxation and
study techniques workshops were included in the Relaxation
month program, which proved to be very successful with
students.
TREV Initiatives
Seven programs ran in 2004 - five one-day programs ran and
two Early School Leaver Programs. There were 94 enthusiastic
participants, representing 47 schools and 15 referral agencies.
This year Holmesglen has continued to be a part of the exciting
Inter TAFE and University calendar offered by TREV (Tertiary
Recreation and Entertainment Victoria). This year’s initiatives
included the Comedy Competition, National Campus Band
Competition, CUB Ring pull competition, Future DJ Competition
and the Victorian Campus Art prize.
Prospective Student Program
Sports Competitions
During 2004, 42 Institute tours were conducted and 75 Career
events were attended.
Holmesglen had over 115 students participate in TREV Sporting
competitions throughout the year. The 2004 Holmesglen
recreation t-shirts and the new sporting uniforms created a
unified and professional image for the Holmesglen teams. The
year has been successful on the sporting arena, with large
Host Program
INTEGRITY
In 2004 the Youth Liaison Officer offered support for younger
people (15 to 19 year olds) looking to find a training pathway,
or for those already enrolled at HIT. She was an active member
of three LLENs (Inner Eastern LLEN, Gateway LLEN and the
Bayside Kingston Glen Eira LLEN), participating in a number of
their key projects.
The target of 24,000 student contact hours was fully allocated.
In 2004, 3,689 clients attended 5,007 counselling sessions.
Areas of client concern were mainly personal counselling
(34.2% of counselling sessions), disability support (23.9%),
vocational counselling and career/course information (22.3%),
educational counselling (10%) and student employment (4.6%).
Holmesglen was represented at a number of Tertiary Information
Service events covering areas from the CBD to the Peninsula and
Gippsland.
14 TAFE Taster programs for 184 participants were organised on
a fee-for-service basis. Workshops attended included Furniture
Manufacturing, Horticulture, Glass & Glazing, Ceramics, Office
Administration, Metal Work and Automotive Accessories.
FINANCIALS
Youth Pathways Program
numbers of students participating and many premiership and
runners up trophies gained. Once again Holmesglen student
participation numbers were higher than most TAFEs in Victoria.
HOLMESGLEN
Clubs
There were 14 trips and tours held throughout 2004 consisting
of three interstate tours and 11 day and weekend trips. The
interstate tours included a 12-day camping safari to Central
Australia with 70 students in attendance, a 9-day trip to Sydney
and the Gold Coast Queensland and 6-day tour to Tasmania. The
short trips included sightseeing tours, which were popular
among the international students alongside the adventure tours
and snow trips.
Active clubs at Holmesglen in 2005 included: The Sharks Sports
Club, Social Club, Dance Club, Martial Arts Club, Billiards Club,
Adventure Club, M.A.S.H. Club (Mature Age Students), Film
Lovers Club, Chefs Club, Indian Club, Sport Lovers Club, Gay
Support Club, Multicultural Club. These clubs organised a range
of activities, functions and competitions for its diverse range of
members.
ACCESS
Trips and Tours
Publicity
Orientations
Recreation & Activities Guide
As in previous years a competition was held in the ‘Electronic
Design and Publishing ’ course to design the cover of the 2005
Recreation & Activities Guide. The winner’s cover design will
appear on over 14,000 copies of the recreation brochure and her
name will also be printed inside the brochure to acknowledge
her efforts. This competition was extremely popular with the
whole class submitting pieces as an assignment. The project was
a huge success thanks to the commitment and support of the
course teacher.
ENTERPRISE
The Recreation and Activities Unit attended 56 orientation
sessions in 2004. These sessions addressed new and re-enrolling
Holmesglen students, giving them valuable information on
Student Services and Recreation & Activities.
Five editions of Hit Hot Press were produced throughout the year
including a special careers edition in August. Each publication
included up to date information on upcoming trips, tours, theme
months and also reminders of services available to students such
as counselling, disability support, employment, careers advice
and more.
EXCELLENCE
Hit Hot Press
The Recreation Unit delivered a
comprehensive program for
students at the three campuses.
Activities included lunch-time
functions, ski trips, day trips and
extended tours, sporting activities
and student clubs.
Recky Mascot & Logo
The Recreation Unit mascot ‘Recky’ has been part of the
Recreation Unit since the beginning of the year and has definitely
increased our profile on each campus! Recky has been very
popular with students as he makes an appearance at most oncampus activities and the occasional sporting day. The Recky logo
also continues to create an awareness of the Recreation Unit as
all of our publications, promotional material and t-shirts display
the Recky logo. We look forward to maintaining Recky’s profile
as the face of Holmesglen Recreation.
FINANCIALS
One edition of the student magazine for 2004 was distributed in
semester 1 across the three campuses. The magazine included
many articles written by students, ranging from movie and film
reviews, poems, horoscopes, the footy ladder and many other
quirky stories, as well as Student Services and Recreation
information.
INTEGRITY
Holmemade
enterprise
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Conference Centre & Corporate Suites
Hemisphere Hotel & Conference Centre
Employment Services
Safety
Training and Development
Community and Industry Short Courses
Holmesglen Institute has become renowned in the vocational education sector for
leading the field in the breadth and success of its entrepreneurial activities. In 2004,
the Institute continued to achieve outstanding results, with fee-for-service activities
generating in excess of 40% of the overall revenue of the organisation.
Holmesglen is characterised by an embedded entrepreneurial culture. All teaching
centres conduct fee-for-service activities as well as a number of individual business
units which focus purely on entrepreneurial activities. The largest of these units
include: Holmesglen Employment Services, Holmesglen Training and Development,
Holmesglen Safety, Hemisphere Conference Centre and Hotel, Community and
Industry Short Courses and the International Centre amongst others. Together
these business activities over achieved on projected revenue and profit in 2004.
HOLMESGLEN
Enterprise
Holmesglen Conference Centre and Corporate Suites focused
significant activity in 2004 towards strengthening relationships
Greater exposure of the newer Corporate Suites, marketed as
an extension of the main Conference Centre building, has been
with its clients. This involved continual communication on
service offerings, the development of formalised feedback
mechanisms, and group training of staff in order to better equip
them to drive sales. Although product and price
competitiveness are essential, it is the friendliness and expert
advice from staff, and their ability to understand and meet
customer’s conferencing needs that will place Holmesglen
Conference Centre in good stead for future growth.
received with much enthusiasm from external clients who desire
modern facilities, or those who are growing in size and require
an increasing number of rooms to accommodate their
delegates.
The latter part of the year involved the re-development of the
menu with the contracted caterers, to provide fresher and tastier
food options. This menu was included in a newly designed
Encouraging a service culture has lead to existing clients
demonstrating intention to increase their patronage of the
centre in 2005, with the understanding that staff are clientfocused and eager to meet their many and varied, individual
requirements. To consolidate the perceived increased capacity of
staff, a key strategic focus for the year ahead will be the
effective marketing of Holmesglen Conference Centre.
information kit, alongside information on capacities and features
of rooms, and updated photographs of the Conference Centre.
EXCELLENCE
ENTERPRISE
ACCESS
Conference Centre & Corporate Suites
INTEGRITY
Hemisphere Conference Centre & Hotel
Hemisphere Conference Centre & Hotel underwent extensive
refurbishment of the foyer, hotel front desk and restaurant in
August 2004. Infuse Restaurant was enlarged to hold a capacity
of 280 guests for a seated function and the removal of the glass
walls has increased the flexibility of the space. The new look
features granite, wood panelling and architectural glass adding
a fresh new look. The refurbishment commenced in the busiest
months of the year; the Hemisphere team worked around this
and managed to provide excellent service in an acutely
disruptive environment.
FINANCIALS
Hemisphere has been fortunate to have some 12 pieces of
Hemisphere increased its marketing campaign in 2004 with a
billboard advertisement on Nepean Highway in Brighton,
followed by advertisements in Epicure promoting functions,
accommodation and conferencing. Further billboard and
outdoor media campaigns supported by a targeted print media
advertising campaign are planned for 2005.
Hemisphere exceeded the Revenue and Profit budget in 2004,
whilst maintaining a balance of 70% of repeat clients and 30%
new business. The accommodation occupancy is steadily
increasing, with an additional 590 room nights achieved in
2004, an increase of 10% over the past three years.
significant artwork on loan from the Peter McMahon collection.
The collection enhances the large circulation spaces within the
Conference Centre.
HOLMESGLEN
Stage two of the refurbishment project will take place in 2005
and involve the conference facilities on the ground floor and
levels 1 and 2. Stage three will commence in 2006 and will see
the refurbishment of the hotel accommodation wing.
ENTERPRISE
Hemisphere has continued to work with the School of Hospitality
& Tourism to integrate student work placement into its
operation. Four key staff from the kitchen, reception,
housekeeping and food & beverage area have completed
Certificate IV in Workplace Assessment. A total of 2,000 student
contact hours was delivered through work placement at
Hemisphere in 2004.
ACCESS
There has been an increase of “walk ins” for accommodation
over the past 12 months, with some guests using the Internet to
book accommodation directly. This is an indication of the
increasing brand awareness of the accommodation facilities
within the local community.
The period of 2004, the first full year of Employment Services
Contract (ESC) 3, saw many changes to the initial ESC. Full
employment in the areas of HES operation required the
provision of additional services to long-term unemployed clients
in order to give them the skills and confidence to take their
place in the growing workforce. Programs devised and delivered
included a mature-aged course, the employment of a Sudanese
support officer, the conducting of Myer-Briggs programs and
Adult English courses for clients from a non-English speaking
background.
To undertake additional services for clients and the recruitment
for the Richmond office, 2004 has seen HES grow to fifty highly
skilled and committed staff. The effects of full employment have
also required re-focusing and re-training within the Job Network
area. Change demands enhanced skills, a different approach
and an enhanced focus. Our staff rose to the task and continue
to deliver a high level of service to clients.
the midst of these demands.
Our quality assurance accreditation was confirmed with an audit
within the year. In addition to the prevailing procedures
additional computer software was developed in-house to allow
for the ready monitoring and confirmation of all financial and
performance aspects of the contract. A great deal of time and
intellectual effort was dedicated to this project which both
stretched and rewarded those involved.
INTEGRITY
will add 40 percent to the HES business in a full year.
Both the Job Network and the New Enterprise Incentive Scheme
(NEIS) areas have experienced, in line with full employment, a
decline in jobseekers seeking the services offered. At the same
time NEIS was approached by the Department of Employment
and Workplace Relations to undertake additional programs for
20 NEIS participants within the year, a task they achieved well.
Considerable effort was required to achieve this outcome. NEIS
experienced a move from Oakleigh to the Moorabbin Campus in
FINANCIALS
Holmesglen Employment Services (HES) grew in 2004 from three
sites at Oakleigh, Cheltenham and Prahran to four sites with the
addition of the AMES Richmond site. Adding ten staff to the
human strength of HES the business generated by Richmond
EXCELLENCE
Holmesglen Employment Services
HOLMESGLEN
ACCESS
Enterprise
Holmesglen Safety
Holmesglen Training & Development
Holmesglen Safety, located at the Waverley campus, has been
operating since 1990 and has nine staff. Holmesglen Safety is
Holmesglen Training & Development (HTD) had another strong
year in 2004. HTD secured project work in 2004 that equalled
an entrepreneurial unit operating in industry providing
occupational health and safety, environmental and quality
training and consultancy.
the income level of 2003 even though it did not have a project
of the magnitude of BuildSmart as in 2003.
Achieving Goals
• Online resource development for the Nursing sector in
infection control, a simulated nursery operation for
Horticulture, Occupational Health & Safety for a financial
organisation and online training program for a data entry
system for a national government agency
ENTERPRISE
In 2004 the unit continued to service existing customers such as
the Department of Sustainability and Environment, Department
of Human Services, Benchmark Certifications and Powercorp, as
well as attracting many new customers.
Some of the larger projects were:
• Print based resources for Plumbing, Professional Writing,
Furnishing and Funerals
The Northern Suburbs courses were conducted at the
Tullamarine Motor Inn, with participant numbers slowly
growing. Certification audits were conducted in Townsville,
Darwin, Hobart, Sydney and rural Victoria.
• Training for organisations in the public and private sector in
qualifications such as Management and Process
Manufacturing as well as short programs for generic business
skills.
HTD continued to provide professional development to Institute
staff through a wide range of programs including teacher
EXCELLENCE
All of the training programs were evaluated and these
evaluations continued to indicate a high standard of meeting
stated learning outcomes, and participant satisfaction. With
training offered at Waverley, Moorabbin, Tullamarine and onsite, the organisation has a choice of venue and location.
Holmesglen Safety has a partnership with Bendigo Regional
Institute of TAFE and South West TAFE at Warrnambool.
Major Projects
The curriculum maintenance management for Building &
Construction, Furnishing and Water is based in HTD, with the
project funded by the Office of Training & Tertiary Education
(OTTE). HTD staff provided support to teachers across the State
in the implementation of Training Packages, curriculum
development and providing advice to industry bodies on training
in the above sectors. This small group of staff achieved excellent
results over a 12-month period and contributed to HTD’s
industry networks which in turn generates other project work
for the Unit such as resource development for AMCA and
ASOFIA.
FINANCIALS
INTEGRITY
A risk management training program was conducted for the
Department of Sustainability and Environment across Victoria.
training qualifications and leadership skills. In addition, HTD
managed funds for Learnscope which involves working with
teachers within the Institute to expand their knowledge and
skills in e-learning, e-technology and e-business.
s
In 2004 the Short Course Department rose to the challenge of
maintaining an interesting and varied program to the public,
demonstrated by almost 12,000 enrolments. A major review of
the courses into new interest sectors was undertaken. These are:
House & Garden; DIY Skills; Business, Construction Industry,
Computers; Languages, Lifestyle; Art and Food & Beverage.
The Moorabbin Campus continued to experience strong growth
in 2004 with a 24% increase in enrolments and an additional
232 classes offered.
These categories reflect the development of a focus on lifestyles
and the home and garden in the community and in the media.
Staff also undertook a review of the course brochure and a
detailed contents page was added. This feature coupled with an
attractive new design ensured that the course guide presented a
fresh and functional appearance to potential clients.
Staff continued to refine departmental processes with an aim of
providing a high level of customer service and the optimum
student experience to those attending short courses at
Holmesglen.
Staff participated in a two day planning conference late in the
year as well as participating in the wide range of professional
development programs on offer within the Institute. One staff
member was also sponsored to attend the Rotary Achiever 2004
Programs.
Online enrolments into the Short Course program continue to
increase steadily since its inception in 2001 and in 2004 an
increase of 27% was achieved in online enrolments. It is
pleasing to note that a growing number of short course clients
choose to utilise the new technologies of online enrolment and
HOLMESGLEN
INTEGRITY
Community and Industry Short Courses
EXCELLENCE
ENTERPRISE
ACCESS
FINANCIALS
e-commerce.
excellence
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Annual Awards Festival
Student Services
Fees and Charges
Workforce Data
Holmesglen has a history of achievement and success. Since 1998 the Institute
has held an annual Awards Festival which acknowledges the achievements of
students and staff. After graduation, a number of Holmesglen’s students have
gone on to achieve significantly in their field.
Holmesglen has created a staff environment that promotes excellent staff
performance and commitment. It aims to provide a challenging and stimulating
workplace for staff, encouraging confidence, motivation and pride in their work.
As a demonstration of this, staff development is a focus, with the Institute
Council making a significant contribution to staff development.
In 1994, the Institute became the first education provider in Australia to receive
international quality certification, ISO 9001. Holmesglen’s certification has been
approved at all subsequent audits since, the most recent audit conducted in 2004.
HOLMESGLEN
ACCESS
Holmesglen’s Awards Festival celebrates the achievements of all students and the contribution of staff and industry to the success of the
Institute. Held from 17-30 May 2004, the Festival included 11 Individual ceremonies across the Institute and two major graduation
ceremonies at the Kingston Arts Centre. A Schools Open Day attracted over 400 secondary school students. The Charity Golf Day was
held for the seventh time, raising $15,000 for two charities,the Foundation of Homeless Youth and Very Special Kids.
The Festival culminated in an Awards Dinner for more than 400 guests at the Grand Hyatt on 30 May. Institute Awards were presented at
the dinner.
Outstanding Apprentice
Outstanding Certificate Student
Outstanding Diploma Student
Chris Muston
Certificate III in Plumbing and Gasfitting
Jane Korman
Certificate IV in Electronic Publishing
Daniel Fisher
Diploma of Business (E-Commerce)
Educational Excellence (Teaching)
Outstanding Staff Member
Administrative Excellence
Colleen Aughton & Felicity Burton
Janette Anthony
Arts and Communications Department
Centre for Language Programs
INTEGRITY
EXCELLENCE
ENTERPRISE
Awards Festival
Encouragement Award
FINANCIALS
The Institute presents an
‘Encouragement Award’, designed to
acknowledge students for community
rather than academic achievements.
Encouragement Award
Encouragement Award
David Nuttall and Brett Sheppard
Blue Fire Systems, Certificate IV in Small
Business Management, NEIS program
Amy Polak
Vocational and Community Services
Department, Certificate I in Engineering
HOLMESGLEN
Students
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Student contact hours decreased in 2004 by 394,811 from 2003 figures.
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Part time students averaged 146 contact hours in 2004; full time students averaged 786 contact hours in 2004. (A minimum of 540
contact hours over one year is classed as full time).
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Of the total contact hours delivered, 35% was delivered to full time students, who represent 9% of all students.
ACCESS
Student Contact Hours
Graduate Certificate
Part Time
Total
53,347
53,347
Bachelor Degree
24,259
54,774
79,033
Advanced Diploma
508,714
351,360
860,074
Diploma
1,541,424
1,105,819
2,647,243
Certificate IV
554,959
1,099,978
1,654,937
Certificate III
382,240
2,078,569
2,460,809
Certificate II
138,288
922,390
1,060,678
Certificate I
215,540
578,676
794,216
Statement of Attainment not identifiable by level
9,588
9,588
Bridging and Enabling Courses not identifiable by level
25,251
25,251
384,627
416,519
80,740
80,740
Courses not elsewhere classified
31,892
Other Non-award courses
139108
4,087
143,195
Senior Secondary Education Year 11
188,904
78,200
267,104
Total
3,725,328
6,827,406
10,552,734
INTEGRITY
EXCELLENCE
Full Time
FINANCIALS
Qualification Category
ENTERPRISE
2004 Student Contact Hours by Qualification Category
HOLMESGLEN
Students
Course Enrolments
ACCESS
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Holmesglen experienced a decrease of 1,003 course enrolments in 2004. The majority of 2004 course enrolments were part time,
with part time enrolments decreasing by 2%.
Full Time
ENTERPRISE
395
395
39
187
226
Advanced Diploma
676
1,755
2,431
Diploma
1,867
4,673
6,540
Certificate IV
732
4,294
5,026
Certificate III
550
7,801
8,351
Certificate II
200
5,409
5,609
Certificate I
240
2,042
2,282
310
310
1,270
1,270
17,410
17,457
952
952
47
133
15
148
253
306
559
Total
4,737
46,819
51,556
INTEGRITY
EXCELLENCE
Total
Bachelor Degree
FINANCIALS
Part Time
HOLMESGLEN
Student Contact Hours
Female
Male
Total
211
184
395
Bachelor Degree
91
135
226
Advanced Diploma
1,241
1,190
2,431
Diploma
2,986
3,554
6,540
Certificate IV
2,539
2,487
5,026
Certificate III
2,740
5,611
8,351
Certificate II
1,947
3,662
5,609
Certificate I
1,050
1,232
2,282
165
145
310
715
555
1270
7,447
10,010
17,457
304
648
952
26
122
148
301
258
559
Total
21,763
29,793
51,556
ENTERPRISE
Of the total number of students enrolled, 58% were male and 42% were female. The Certificate III and Diploma levels of
qualifications had the largest number of enrolments for females; the majority of males were enrolled in the Certificate III and
Certificate II levels of qualifications for 2004.
EXCELLENCE
-
ACCESS
2004 Course Enrolments by Qualification Category and by Gender
2004 Student Enrolments by Age and Gender
Age Group
Female
Male
Total
19 and under
3,810
6,057
9,867
20 to 24
4,212
6,732
10,944
25 to 29
2,671
3,375
6,046
30 to 39
4,319
5,687
10,006
40 to 49
3,949
4,347
8,296
50 and over
2,467
3,146
5,613
Not stated
335
449
784
Total
21,763
29,793
51,556
INTEGRITY
The largest group of enrolments was of students aged 20 – 24, with a 2.5% increase in enrolments for this age group, while the age
group 30 – 39 decreased by 5%.
FINANCIALS
-
HOLMESGLEN
Fees and Charges
ACCESS
Details of changes in fees and charges by the Institute may be obtained by contacting the Registrar.
A statement on compulsory non-academic fees, subscriptions and charges.
In 2004, the State Government tuition fee applied to all courses centrally funded by the Government. A general services fee also applied
to students. The tuition fee was payable at $1.25 per enrolled hour. The maximum tuition fee per calendar year was $625 and a
minimum tuition fee of $50 applied to all students. A general services fee, which was 15% of the tuition fee, applied to all students,
with the maximum general services fee being $93.75.
• Statement of Results – all years
$10.00
• Statement of Results listing pass results only
$10.00
• Confirmation of Enrolment
$5.00
• Student ID Card
$10.00
• Re-mark or Re-appraisal of an examination paper
$40.00
• Inspection of a test/examination paper
$40.00
• Replacement of a qualification
$20.00
• Mailing out qualifications to students within Australia
$10.00
• Mailing out qualifications to students overseas
$20.00
FINANCIALS
INTEGRITY
EXCELLENCE
ENTERPRISE
In 2004 the following charges applied to the replacement of documentation or services provided to students:
HOLMESGLEN
Staff
ACTUAL
Teaching Staff
Non Teaching Staff
Total
EFFECTIVE FULL-TIME
Male
Female
Total
Male
Female
Total
304
256
560
281
212
493
(304)
(253)
(557)
(277)
(207)
(484)
160
301
461
156
278
434
(159)
(287)
(446)
(155)
(261)
(416)
464
557
1021
437
490
927
(463)
(540)
(1003)
(432)
(468)
(900)
ENTERPRISE
Staffing details as at 31 December 2004
ACCESS
Workforce Data
• 2003 Statistics are shown in brackets.
• Totals are rounded to the nearest whole number.
In 2004 the Institute undertook significant staff development
activities under three broad themes: Building Skills Profile;
Initiatives to Improve Standards/Status; and Workforce
Management.
Building Skills Profile included training in Occupational Health
and Safety; developing professional teaching qualifications to
ensure all staff involved in the teaching/learning process are
adequately trained; management/leadership training in both
strategic management and change management with an
underlying focus on continued succession planning; and ICT
training at both the basic and intermediate levels.
Initiatives to Improve Standards/Status includes the development
of a comprehensive induction program available on line; quality
OH&S and AQTF compliance training.
Workforce Management involved activities and seminars related
to the fitness and wellbeing of the staff at the Institute,
leadership and management and Industrial Relations.
In addition to the OTTE grant the Institute Council also
contributes to staff development and in 2004 funded two key
initiatives. Firstly the Business Enhancement Program (BEP) aims
to develop the leadership and management skills of a group of
selected staff. The Program is comprised of a Graduate
Certificate in Transformational Management together with the
development of a feasibility study on a project related to the
operation of the Institute. The BEP commenced in 2003 and all
20 participants graduated in 2004. The second initiative aims to
increase the level of post graduate qualifications held by staff at
the Institute and this initiative currently involves financial support
for a group of staff undertaking a MBA through Charles Sturt
University.
A separate report has been provided to OTTE for expenditure of
the PD grant. In 2004 nearly 195 staff undertook teacher
training in the Certificate IV in Assessment and Workplace
Training and the Diploma of VET. These programs are in high
demand and it is anticipated that many staff will continue their
training in the new degrees in 2005. Fifty-one staff participated
as e-learning facilitators and teaching support teams to build
skills in developing and delivering on-line resources. The initiative
is jointly funded by Holmesglen and OTTE under the Learnscope
Project.
INTEGRITY
In 2004 the Institute received a grant of $241,549 from OTTE for
professional development of all staff. The professional
development policy, guidelines and set of indicative programs
were distributed to staff in February.
FINANCIALS
Professional Development
EXCELLENCE
• Statistics do not include casual staff.
integrity
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> Staff
- policy
- opportunities
- environment
The Institute has a proud history of providing opportunity for the individual and
fostering a culture of fairness. The Institute has a strong Equal Employment
Opportunity policy and dedicates much resources to OH&S principles to ensure a
safe environment for staff, students and visitors of the Institute. It adheres to
international quality certification to ensure it is delivering quality in all its practices.
HOLMESGLEN
ACCESS
Staff
Occupational Health and Safety
Chemical Management
In 2004 the Institute’s ongoing commitment and dedication to
occupational health and safety continued. Review and
enhancements were made to Holmesglen’s Safety Management
Systems including implementation of improvement strategies
and controls throughout the Institute.
Dangerous goods and hazardous substance processes remained
a high priority. Establishment, uploading of information,
training and consultation occurred to implement an electronic
chemical database system. Reviews and modifications were
documented for departmental registers; institute emergency
manifest and notification to WorkSafe
Summary of occupational health and safety activities and
initiatives for 2004 are as follows:
First Aid Training
EXCELLENCE
ENTERPRISE
SafetyMAP 3rd Edition Initial Level Achievement
Holmesglen continued to retain its certification for Initial Level
SafetyMAP for Chadstone, Waverley and HES sites. Certification
was also extended to include the Moorabbin Campus – a high
level of commitment by staff achieved this objective with no
corrective actions. Strengths of our system described by the
Certification Auditors were the communication and consultative
mechanisms, well-managed high risk and contractor
management processes and the clear signage and management
of correct personal protective clothing use. Improvements were
suggested for the verification process for Workplace Inspections
and for more information on risk assessment documentation.
These improvements will be progressively introduced.
Provision of Appropriate Performance Measures:
During 2004 the Institute reviewed the performance measures
as specified in its Occupational Health and Safety Improvement
Strategy.
The key performance indicators include:
• Policy Statement to be endorsed by the
Chief Executive Officer.
• Development of specialised policies.
Prevention of Falls
With the introduction of new legislation regarding falls from
heights, HIT incorporated new processes and systems to prevent
falls and ensure the correct documentation is in place.
• Clear definition of responsibilities and accountability for
OH&S/Injury Management (specific legislative responsibilities
to be identified and allocated).
• Well-defined targets and objectives.
Health Surveillance
• Development of workplace/hazard specific checklists.
Biannual audiometric surveillance testing was conducted at the
Moorabbin Campus.
• Completion of health surveillance of employees as required
by legislation.
• Conducting regular inspections of workplaces.
Emergency Process
First aid and fire warden training continued across all campuses.
INTEGRITY
First aid training continued to be a feature of the Institute’s
Occupational Health and Safety activities. During 2004, in
excess of 60 staff – representing all campuses of the Institute –
successfully completed first aid training.
First aid assessments for Moorabbin and Chadstone were
reviewed and modifications made to first aid kit locations,
contents and signage.
• Establishment and maintenance of employee consultative
mechanisms e.g. OH&S Committee.
All of the above performance indicators were satisfactorily
achieved as evidenced by continuing SafetyMAP accreditation.
Hazard Management
FINANCIALS
A new initiative was the establishment of an OH&S/Property
Services Advisory Group. Hazard management processes were
enhanced by this Group as shown by the improved processes
used to maintain air receivers/pressure vessels used in workshops
around the Institute.
HOLMESGLEN
Industrial Relations
Two requests for information were received in 2004. Requests
for access to records should be directed to:
1 The Institute Director was the Chairperson of a TAFE Institute
employer working party which successfully negotiated with
Australian Education Union representatives, a statewide
Agreement for TAFE teachers. The Agreement was certified by
the Australian Industrial Relations Commission in June 2004.
Mr Rex Buckeridge
Freedom of Information Manager
PO Box 42
Holmesglen Victoria 3148
ACCESS
Freedom of Information Act
2 No industrial disputation was experienced in 2004.
The letter should specify that the application is a request made
under the Freedom of Information Act 1982 and should not form
part of a letter on another subject. The applicant should provide
the following information:
• Name
Employment and Conduct Principles
In 2004, the Institute:
• Complied with the four Employment Principles (refer below),
as outlined in the Public Sector Management and Employment
Act (PSMEA). This was achieved through continued
application of the Institute’s Appointment Procedures and
Equal Employment Opportunity, Equal Opportunity and Sexual
Harassment policies, as follows:
ENTERPRISE
Applicants are required by the Act to submit applications
requesting access to documents in writing. No form of
application is specified. A letter which clearly describes the
document(s) sought is sufficient.
3 32 claims were accepted in 2004 under the provisions of the
Accident Compensation Act 1985. Time lost in relation to
these claims totalled 630 days for 2004.
(1) “Employment decisions are based on merit”
• Address
• advertising vacancies to allow for open competition, thereby
attracting competitive fields of applicants;
Whistleblowers Protection Act
The Institute has an established policy and associated procedures
to ensure application of the requirements of the Whistleblowers
Protection Act 2001. The Institute’s policy includes the
appointment of the Director of the Institute as the Protected
Disclosure Co-ordinator whose role is to receive all
correspondence, telephone calls and e-mails from
whistleblowers. The policy also facilitates the appointment of
two Protected Disclosure Officers whose role includes being a
contact point for general advice about the operation of the Act.
The policy also advises individuals that should a person wishing
to lodge a disclosure about improper conduct or detrimental
action by the Institute not wish to submit a disclosure to the
Institute, that person may lodge the disclosure with the Victorian
Ombudsman.
There were no disclosures considered by the Institute in 2004.
• ensuring key selection criteria were relevant to the work to be
performed, documented and made available to all applicants
and
• assessing all candidates in line with the relevant selection
criteria and selecting candidates on merit.
(2) “Employees are treated fairly and reasonably”
Our Equal Employment Opportunity, Equal Opportunity and
Sexual Harassment policies were updated and an Institute Code
of Conduct was implemented, to further encourage and facilitate
the fair and reasonable treatment of all staff.
(3) “Equal Employment Opportunity is provided”
Two “Equal Opportunity/Managing Diversity” Workshops were
conducted, in conjunction with a representative from the
Victorian Employers’ Chamber of Commerce and Industry. These
INTEGRITY
• The form of access required, i.e. copies of documents,
inspection of files or specify any other format.
Workshops catered for managers and supervisors to become
more pro-active in identifying and preventing discrimination and
harassment.
Furthermore, a Managing Diversity Survey was conducted for all
Institute staff, the aim of which was to identify the diverse nature
of our workforce.
FINANCIALS
• Details of document(s) requested
EXCELLENCE
Actions taken to meet this principle included:
• Telephone Number (where applicant can be contacted during
business hours)
HOLMESGLEN
ACCESS
ENTERPRISE
EXCELLENCE
INTEGRITY
FINANCIALS
Staff
(4) “Employees have a reasonable avenue of
redress against any unfair and unreasonable
treatment”
Institute Appointment Procedures were updated, which included
reinforcing the provision for staff having a readily accessible
avenue of redress against any unfair and unreasonable
treatment.
• In respect of the four Conduct Principles (refer below), as also
outlined in the PSMEA, the Institute, as referred to in (2)
above, implemented a Code of Conduct. The Institute Code
is an adaption of and is consistent with the ‘Code of Conduct
for the Victorian Public Sector’, published by the
Commissioner for Public Employment, Victoria. Incorporated
within the Institute Code are the four Conduct Principles,
which require Institute employees to:
(1)
act impartially;
(2)
act with integrity, including avoiding real or
apparent conflicts of interest;
(3)
accept accountability for results and
(4)
provide responsive service
• Conducted formal Induction Sessions for new staff, which
included information on the application of the Employment
and Conduct Principles as detailed above.
Victorian Government Competitive Neutrality Policy
Holmesglen Institute of TAFE continues to apply the Victorian
Government Competitive Neutrality Policy to all its significant
business activities.
The Institute fulfils its obligations and also meets its wider
responsibilities to the community by requiring competitive
neutrality be applied where it is in the public interest to do so.
annual report
04
R E P O R T
A N N U A L
H o l m e s g l e n
I n s t i t u t e
04
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T A F E

2004 - Holmesglen

Transcription

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