Genuine Parts Division

© VOLKSWAGEN AG
Genuine Parts Division
K-GVO-SD
For internal Volkswagen Group use only.
Subject to change without prior notice.
Status: June 2008
Article No. 000.7150.66.20
Genuine Parts Division
Ensuring mobility
2 CONTENTS
3
Our role in your well-being
We do what it takes to ensure
that our customers are always satisfied
Genuine Parts Division
Genuine Parts Division – Key figures
2
Ensuring mobility
4
Our employees
8
Full-line distributor
12
Superior logistics
16
A worldwide distribution network
18
Comprehensive environmental
protection
22
Volkswagen Genuine Parts ® and
Audi Genuine Parts ®
26
Would you like to know more?
30
You don’t need Volkswagen Genuine Parts® and Audi
Genuine Parts® every day, but when you do, you need
them fast. That’s why our parts delivery is just as
dependable and certain as the quality of the parts
themselves.
Our aim is to give you the peace of mind you
should expect – and that you can count on.
Genuine Parts Division – Key figures
Employees
Variety of parts
Storage space
Sales volume (2007)
Delivery to
Daily delivery volume
3,000
World
Germany
Europe
Overseas
VW/Audi fleet (million)
53.0
13.5
20.1
19.4
2007 sales volume (billion €)
4.42
1.64
1.95
0.83
Ordered items annually (million)
23.7
12.9
7.7
3.1
Volkswagen Genuine Parts® and
No matter where you are in the world, qualified
Audi Genuine Parts® – from the
personnel, intelligent logistics and a highly specific,
heart of Europe to the entire world
global distribution network ensure that Volkswagen
400,000
Genuine Parts® and Audi Genuine Parts® always get
ca. 1,000,000 sq m
to where they are needed – quickly, dependably and
4.4 billion euros
over 170 countries
1,600 t
punctually.
4 O U R TA S K S
5
Ensuring mobility
We’re always on the move,
so that you can be too
W O R L D W I D E V W / A U D I F L E E T: 5 3 M I L L I O N
Germany
Overseas
13.5
million
Europe
20.1
million
19.4
million
Mobility is very important to many spheres of
modern life – in some containers, even vitally
important. Our task is to ensure that millions of
Volkswagen and Audi drivers around the world
remain mobile.
With a worldwide fleet of more than 53 million
vehicles, this demands the highest level of performance capability, cutting-edge technology and
intelligent concepts that are geared for the future.
Equally necessary for the task are qualified, motivated employees whose guiding principle is customer
satisfaction.
Our employees make sure that Volkswagen Genuine
Parts® and Audi Genuine Parts® always get to where
they are needed – in over 170 countries.
7
6 O U R TA S K S
VO L K S WA G E N G E N U I N E PA R T S ® A N D A U D I
G E N U I N E PA R T S ® : U N C O M P R O M I S I N G S A F E T Y
- The latest technology
- The highest quality standard
- Exclusive distribution channel
- Favorable cost-benefit ratio
S E R V I C E PA C K A G E F O R O U R D E A L E R S
- Full-line distributor stocked with 400,000 different parts
- Guaranteed supply of mobility-critical parts
Parts available up to 15 years after model discontinuation
- High-capability logistics (worldwide delivery)
- Favorable prices and terms
- Support solutions for all stages of distribution
- Qualification training for dealer employees
- Comprehensive environmental protection measures
24-hour delivery service
A car’s most important part is always the part that’s
missing. This is why we do everything to ensure that
each and every available part is where it needs to be
as promptly as possible: in the workshops of our
Volkswagen and Audi dealership.
In the German market, we also
Our deliveries within Germany and to other
deliver Seat and Škoda Genuine
European countries are made within 24 hours. When
Parts, along with those for Volks-
neither the dealership, the importer nor the regional
wagen and Audi, to regional
depot in Germany has the required article in stock,
German depots, which in turn
the order is forwarded to us, where teams specially
supply German retailers.
set up for such containers look after prompt delivery.
In containers where we do not have the part in stock,
nothing is left untried in order to obtain it. Every
An exemplary range of services
Beyond supplying our customers with Genuine Parts,
we offer a comprehensive package of products and
services to domestic and foreign Volkswagen and
Audi dealers through our distribution partners.
possibility of access and delivery is investigated, or
an alternative part is sought. Because after all, we
Regardless of the task, our sole aim is to ensure
that the drivers of Volkswagen and Audi vehicles
stay mobile.
know how important our customers’ mobility is.
8 OU R EMPLOYEES
9
3,000 employees – One job
To deliver customer satisfaction
We always accommodate
our customers, no matter
Our customers expect our products to be of the
highest quality. The same expectation applies to
our delivery service. We do everything to fulfill these
expectations and entirely satisfy our customers.
What drives us is in our efforts is the challenge of
constant self-improvement.
We pursue this objective in various ways and in
every operational area. From receiving to shipping,
what the request
all procedures are governed by quality management.
Should a problem or complaint arise, a trouble-shooting team investigates the root causes on location,
and carries out corrective measures with all parties
involved.
11
10 O U R E M P L O Y E E S
Our employees:
Strong team players
always with their eye
on the ball
Empowered and motivated
Of course, we don’t simply wait for problems to arise.
We always try to prevent them from happening ahead
of time. In this, we mainly rely on our employees – since
they are the ones on the ground with the necessary
expertise.
Through idea management and group discussions in the workplace, we are constantly looking
for new solutions that will make our operational
procedures even more reliable and efficient. Every
year at Genuine Parts Division, scores of proposals
for improvement are made within the scope of the
idea management program, almost half of which
are implemented.
Through the teamwork process, we are also
affording our employees greater decision-making
latitude and skills. This high degree of adaptability
and autonomy benefits our customers. After all, in
order to have highly motivated and productive employees, you must empower them with responsibility. Our employees demonstrate their sense of
responsibility day in and day out.
12 O U R R A N G E O F O P E R AT I O N S
13
Full-line distributor
400,000 different parts and
a 15-year supply guarantee
G R O W T H I N R A N G E O F PA R T S
450,000
500,000
350,000
400,000
238,000
300,000
200,000
160,000
100,000
0
1995
2000
2005
2010
By offering a wide range of models, Volkswagen
and Audi ensure that the market’s diverse mobility
needs are met. We ensure that Genuine Parts are
constantly available – not only for a short period,
but for many years. In fact, we will supply you with
mobility-critical parts up to 15 years after model
discontinuation.
Something that is no doubt a factor in the commercial
success of Volkswagen and Audi cars is for us an enormous challenge. The large variety of model and equipment versions has meant a veritable explosion in our
parts inventory. By 2010, this inventory is expected
to include as many as 450,000 different parts – which
represents a three-fold expansion since 1995.
15
14 O U R R A N G E O F O P E R AT I O N S
A C H A L L E N G I N G A R R AY O F M O D E L S
Volkswagen Cars: Fox, Polo, Cross Polo, Golf, Cross Golf, Golf
Plus, Golf Variant, Jetta, New Beetle, New Beetle Cabrio, Touran,
Cross Touran, Eos, Passat, Passat Variant, Passat CC, Sharan,
Touareg, Tiguan, Phaeton, Scirocco
Volkswagen Commercial Vehicles: Caddy, Caddy Life, Caddy
Maxi Life, Transporter, Multivan, Crafter, Caravelle, California
Low repair costs,
low collision insurance classification
Audi: A3, A3 Sportback, A3 Cabriolet, A4 Limousine, A4 Avant,
A4 Cabriolet, RS4 Cabriolet, A5, A6 Limousine, A6 Avant, A6
allroad quattro, RS6 Avant, A8, A8 Langversion, TT Coupé,
TT Roadster, Q5, Q7, R8
A decisive factor in determining whether to buy a
car is the cost of its maintenance. Ease of repair in
turn plays an important role in this by lowering
Škoda: Octavia, Octavia Combi, Octavia Combi 4x4, Octavia
RS, Octavia Combi RS, Octavia Scout, Octavia Tour, Octavia
Combi Tour, Fabia, Fabia Combi, Superb, Roomster, Roomster
Scout, Praktik
Seat: Alhambra, Altea, Altea XL, Altea Freetrack, Cordoba,
Ibiza, Leon, Toledo
The already large number of Genuine Parts required for the
wide range of current Volkswagen and Audi models is vastly
increased by numerous model versions and equipment
possibilities, as well as by many discontinued models.
repair costs on the one hand, and lowering the
model’s collision insurance classification level on
the other.
This is why we take reparability into account
Further mounting
underneath
right from the outset of the product development
process.
This means, for instance, that minor ‘fender
bender’ containers are less likely to require the replacement of entire headlight components. Since
the mountings of the new generation of headlight
components are made of plastic materials, they
break more easily in collisions and thereby prevent
the transfer of energy to the headlight itself. As a
result, only the mounting needs to be replaced
We need to manage this expansion and be in command
of every stage of the process chain. From determining which auto parts will be included in the Genuine
Parts range to scheduling and purchasing to storage
planning: our aim is to ensure that all Genuine Parts
are available at all times.
This aim does not only apply to current models. We
take care of the owners of older models, as well,
making sure that they continue to get the full benefit
of their cars long after model discontinuation.
Our supply guarantee won’t let them down.
rather than the entire headlight component.
Through this and many similar design solutions,
we have managed to assure low collision insurance
classifications for our vehicles and reasonably priced
repair solutions for our customers.
16 T H E G E N U I N E PA R T S C E N T E R
17
The Genuine Parts Center (OTC)
The basis of our logistics
F
The construction of the FIB Center has ideally
positioned Genuine Parts Division to implement the
company’s electronics strategy
Above: Administration wing of
Exterior view of the
OTC 1, Genuine Parts Division
High-Rack Warehouse
OTC 1 storage space
120,000 sq m
management offices,
OTC 2 storage space
105,000 sq m
Below: Office section of OTC 2,
OTC 3 storage space
80,000 sq m
Administration of Logistics
OTC 4 storage space
35,000 sq m
and of Regional Depot Mitte
OTC 5 storage space
70,000 sq m
Construction begins 08/2008
FIB Center storage space
The only way to process the millions of orders
received according to customer requirements is
through the use of a highly modern storage facility.
Originally constructed in 1994 and expanded in
2002, 2005 and 2008, the Genuine Parts Center
(OTC) is the largest storage facility of its kind in
Europe. Its total floor space of 414,700 sq m (4.46
million sq ft) is the equivalent of 64 football fields.
A storage space of this scale is a key factor in ensuring the high quality of our delivery services.
4,700 sq m
Center for Vehicle Intelligent Components (FIB)
The presence of electronic parts is rapidly increasing
as more and more electronic control units (ECU) are
being integrated into every Volkswagen and Audi vehicle. The ECUs assist, for example, engines, transmissions, airbags, and power-window motors.
Centralized supply operations since 1969
Today’s Genuine Parts Division has its origins in
the replacement parts headquarters established
in Kassel in 1969. The construction and commis-
Ideally located in Kassel
The OTC’s intelligent combination of manpower and
the latest technology provides an example of storage
logistics of the future. With its central location and
convenient access to transportation arteries, the site
in Kassel is logistically ideal, and is slated for further
expansion.
sioning of the site’s
Hall 3 that year was
the first stage in this
process. Other key
stages follow:
1971 VW Beetle
Since this trend is bound to accelerate, Genuine Parts
Division undertook to build the FIB Center. Here,
electronic vehicle parts are not only stored but programmed before shipping, thereby greatly expanding
the Center’s function beyond that of a warehouse.
Further, keys are machined and programmed at the
FIB Center, and lock cylinders, complete lock assemblies and cable assemblies are warehoused.
1972 ETGAS launched
(Central Replacement Parts Processing System)
1975 Consolidation of VW and Audi Genuine Parts
supply operations
1978 First overnight shipping to retail trade
1994 Commissioning of OTC 1
1999 Implementation of the ET 2000 platform
2002 Commissioning of OTC 2 and FIB
2005 Commissioning of OTC 3 and 4
2008 Groundbreaking for construction of OTC 5
Headquarters
The administrative
offices of Genuine Parts
Division. Approximately
200 employees work here
in various departments,
including marketing.
A1
Logistics headquarters
Forty employees of the OT Depot Kassel work here,
managing logistics procedures for the worldwide supply of
Genuine Parts.
Regional Depot Mitte Headquarters
As one of seven Genuine Parts Logistics (OTLG) sites, it is responsible for the distribution of Genuine Parts and Accessories.
A2
Receiving OTC 1
Every day, approximately
100 delivery trucks are processed at the 20 docking bays.
The good are automatically
transported to their assigned
storage areas by the Electric
Palette Track (EPB) and the
KLT conveyer system.
1a
Control Center (Information office)
Central office for all information concerning material and stock movements. Internal
streams of materials are managed from here.
S
OTLG administrative
headquarters
Executive management
offices and central headquarters of Volkswagen Genuine
Parts Logistics GmbH & Co.
KG (OTLG). Approximately 40
employees manage the seven
regional German depots from
here, as well as the logistics
operations of the Genuine
Parts and Accessories business
in Germany.
Receiving OTC 2
Approximately 42 trucks
containing an average of 500
containers are processed here
each day.
A3
1b
Overseas Shipping
(Sea freight /container)
Every day, about 3,500 items
are packed in special boxes
and containers here and
shipped to 72 customers
worldwide. Over 70 percent
of the orders are shipped by
rail to the harbor.
8d
5b
2
5a
4
1a
Palette Picking Area (PALKOM)
3
Storage area for all types of fast-moving items. Height:
15 m high. Storage capacity: 45,726 containers. Performance
capacity: 11,500 items per day in three shifts; 9 stationary
picking locations and 27 picking transport vehicles.
New parts storage area
All newly released Genuine Parts are warehoused here for
the first year in order to determine customer demand. Different
storage formats. Total of approx. 46,000 storage positions.
6
S
A1
8d
3
6
Rail Shipping (Volume orders)
Each hall has a railway siding. Individual volume orders
are shipped by rail from both OTC 1 and OTC 3. (Approx. 60 rail
cars daily)
8a' 8a''
1b
8a'
7
8b
Air freight
Every day, about 3,700 items are packed in special boxes
and containers here and shipped to 170 customers worldwide.
Most of these deliveries go to the US, Japan, Singapore, South
Africa and Dubai.
8b
8e
A2
10d
8a''
8c
11
A3
9
Truck Shipping
(Express orders)
Every day, 18,000 units (or 80
truckloads) are shipped to six
regional German depots and
19 European importers on a
24-hour-delivery basis.
Regional Depot Mitte
Receiving and Shipping
Every day, about 2,500 items
are delivered to the receiving
department, while the shipping
department sends out Genuine
Parts and Accessories to roughly
720 dealerships.
8e
8c
12
10c
10a
10b
F
14
High-Rack Warehouse (HRL)
Fully automatic supply and reserve storage depot
with 44,000 storage positions for PALKOM, Manlag and
Pool palette storage order picking areas with 11 high-rack
transport vehicles (height 38 m).
2
Manlag
This warehouse has a
capacity of 9,343 containers
of different sizes (30 aisles,
12 m high).
5a
Regional Depot Mitte – Storage
High productivity, low costs and sustained improvements
in service have made the Genuine Parts warehouse of Regional
Depot Mitte the benchmark for supplying the trade.
7
13
Ground-Level Storage
25,000 storage positions for various small and mediumsized parts.
9
Pool Palette Storage
The particularly high turnover of some 1,000 items is
managed here using a surface storage facility.
10a 10b Narrow-Aisle Warehouse
A range of parts stored on approximately 15,000 palettes
are processed for customers in this conventional narrow-aisle
warehouse by means of order picker trucks.
Returns Processing
Returned parts are examined here and then either forwarded
to their place of manufacture or re-circulated through the warehousing process.
Large-Palette Warehouse
Large parts require a storage facility designed for their
dimensions. Some 2,500 different side panels, exhaust systems
and other sheet metal parts are stored here.
Packing
Genuine Parts that have been received unpackaged are
packaged here for storage.
Glass & Accessories Warehouse
Fragile panes of glass are stored here, along with Regional
Depot Mitte range of accessories.
12
13
Small-load carrier facility (KLT)
The heart of our picking facility. 2,100 ordered items
every hour, more than 20,000 every day. 268,000 storage
positions, 21 aisles with picking locations for small, light
parts.
4
Pool Palette Storage (PPL)
Warehouse for all parts that fit into specific containers.
An extension of PALKOM, it covers two floors, each with four
case levels, 6.624 storage positions, 10 radio controlled vertical
picking vehicles and 2 handling vehicles. Connected to EPB.
5b
14
10c 11
10d
Headquarters
The administrative
offices of Genuine Parts
Division. Approximately
200 employees work here
in various departments,
including marketing.
A1
Logistics headquarters
Forty employees of the OT Depot Kassel work here,
managing logistics procedures for the worldwide supply of
Genuine Parts.
Regional Depot Mitte Headquarters
As one of seven Genuine Parts Logistics (OTLG) sites, it is responsible for the distribution of Genuine Parts and Accessories.
A2
Receiving OTC 1
Every day, approximately
100 delivery trucks are processed at the 20 docking bays.
The good are automatically
transported to their assigned
storage areas by the Electric
Palette Track (EPB) and the
KLT conveyer system.
1a
Control Center (Information office)
Central office for all information concerning material and stock movements. Internal
streams of materials are managed from here.
S
OTLG administrative
headquarters
Executive management
offices and central headquarters of Volkswagen Genuine
Parts Logistics GmbH & Co.
KG (OTLG). Approximately 40
employees manage the seven
regional German depots from
here, as well as the logistics
operations of the Genuine
Parts and Accessories business
in Germany.
Receiving OTC 2
Approximately 42 trucks
containing an average of 500
containers are processed here
each day.
A3
1b
Overseas Shipping
(Sea freight /container)
Every day, about 3,500 items
are packed in special boxes
and containers here and
shipped to 72 customers
worldwide. Over 70 percent
of the orders are shipped by
rail to the harbor.
8d
5b
2
5a
4
1a
Palette Picking Area (PALKOM)
3
Storage area for all types of fast-moving items. Height:
15 m high. Storage capacity: 45,726 containers. Performance
capacity: 11,500 items per day in three shifts; 9 stationary
picking locations and 27 picking transport vehicles.
New parts storage area
All newly released Genuine Parts are warehoused here for
the first year in order to determine customer demand. Different
storage formats. Total of approx. 46,000 storage positions.
6
S
A1
8d
3
6
Rail Shipping (Volume orders)
Each hall has a railway siding. Individual volume orders
are shipped by rail from both OTC 1 and OTC 3. (Approx. 60 rail
cars daily)
8a' 8a''
1b
8a'
7
8b
Air freight
Every day, about 3,700 items are packed in special boxes
and containers here and shipped to 170 customers worldwide.
Most of these deliveries go to the US, Japan, Singapore, South
Africa and Dubai.
8b
8e
A2
10d
8a''
8c
11
A3
9
Truck Shipping
(Express orders)
Every day, 18,000 units (or 80
truckloads) are shipped to six
regional German depots and
19 European importers on a
24-hour-delivery basis.
Regional Depot Mitte
Receiving and Shipping
Every day, about 2,500 items
are delivered to the receiving
department, while the shipping
department sends out Genuine
Parts and Accessories to roughly
720 dealerships.
8e
8c
12
10c
10a
10b
F
14
High-Rack Warehouse (HRL)
Fully automatic supply and reserve storage depot
with 44,000 storage positions for PALKOM, Manlag and
Pool palette storage order picking areas with 11 high-rack
transport vehicles (height 38 m).
2
Manlag
This warehouse has a
capacity of 9,343 containers
of different sizes (30 aisles,
12 m high).
5a
Regional Depot Mitte – Storage
High productivity, low costs and sustained improvements
in service have made the Genuine Parts warehouse of Regional
Depot Mitte the benchmark for supplying the trade.
7
13
Ground-Level Storage
25,000 storage positions for various small and mediumsized parts.
9
Pool Palette Storage
The particularly high turnover of some 1,000 items is
managed here using a surface storage facility.
10a 10b Narrow-Aisle Warehouse
A range of parts stored on approximately 15,000 palettes
are processed for customers in this conventional narrow-aisle
warehouse by means of order picker trucks.
Returns Processing
Returned parts are examined here and then either forwarded
to their place of manufacture or re-circulated through the warehousing process.
Large-Palette Warehouse
Large parts require a storage facility designed for their
dimensions. Some 2,500 different side panels, exhaust systems
and other sheet metal parts are stored here.
Packing
Genuine Parts that have been received unpackaged are
packaged here for storage.
Glass & Accessories Warehouse
Fragile panes of glass are stored here, along with Regional
Depot Mitte range of accessories.
12
13
Small-load carrier facility (KLT)
The heart of our picking facility. 2,100 ordered items
every hour, more than 20,000 every day. 268,000 storage
positions, 21 aisles with picking locations for small, light
parts.
4
Pool Palette Storage (PPL)
Warehouse for all parts that fit into specific containers.
An extension of PALKOM, it covers two floors, each with four
case levels, 6.624 storage positions, 10 radio controlled vertical
picking vehicles and 2 handling vehicles. Connected to EPB.
5b
14
10c 11
10d
18 O U R D I S T R I B U T I O N N E T W O R K
19
A strong supply chain
The three pillars of supplying Genuine Parts
VO L K SWA G E N A N D AU D I D E A L E R S H I P S
Germany
Europe
Overseas
Total
2,680
4,780
3,690
11,150
We’ve built a distribution network that spans the
globe so that our customers remain mobile at all
times wherever they are. The point of initial departure for all deliveries is the Central Depot in Kassel
with its affiliated storage facilities. From here, our
Genuine Parts reach individual dealerships via
importers overseas and the seven regional depots
in Germany.
Customer satisfaction through skills development
In addition to the supply of Genuine Parts, the dealer
network also benefits the dealerships with a comprehensive range of support services whose chief
aim is to ensure a high quality of work in the trade’s
Genuine Parts business, guaranteeing customer
satisfaction.
21
20 O U R D I S T R I B U T I O N N E T W O R K
Genuine Parts Division
An optimum supply chain is
guaranteed by three strong
links: Central Depot, Importers/
Regional German Depots and
Dealerships
Importers/Regional
German Depots
A worldwide network of distribution stages
Advancement through intelligent systems
Volkswagen and
Audi Dealerships
Of the 400,000 items currently included in our overall range of parts, between 60,000 and 100,000 of
them are kept on hand by importers and the regional
depots in Germany. Genuine Parts are delivered by
two methods: automatic supply and special order.
Automatic supply is managed by our AutoPart
system, which monitors each dealer’s Genuine Parts
inventory and resupplies it automatically. Any parts
that are additionally required can be quickly and
An important element of this support is continuously
developing the skills of authorized dealers’ parts
service employees. Together with importers and the
regional German depots, we coordinate training
programs to make every employee an expert in his
field. Along with their job-specific contents, the
programs consist of several modules, including:
- Customer-oriented thinking and reacting
- Human resources development and management
- Business management and customer service.
Our ultimate aim is that our customers feel they
are in the best hands at Volkswagen and Audi dealerships.
easily ordered around the clock using our ET-2000
system. The platform, which is based on standard
SAP software, is a coordinated system intended for
all distribution stages, and makes the ordering process faster and more reliable.
22 O U R E N V I R O N M E N TA L P R O T E C T I O N
23
Economic and environmental benefits
The Exchange Program
M AT E R I A L A N D E N E R G Y S AV I N G S F R O M 7 . 6 6
M I L L I O N E XC H A N G E E N G I N E S S I N C E 1 9 4 7
Energy
Steel
Aluminum
Carbon dioxide
983 million kWh
345,484 t
48,004 t
585,990 t
Sulfur dioxide
584 t
Nitrogen oxides
677 t
Volkswagen Group is not only an industry leader in
environmentally-friendly products and manufacturing methods, but also in the recovery and reuse
of old parts.
Volkswagen’s parts exchange program was first
established over sixty years ago, laying the foundation of what is still the most comprehensive parts
recovery program in automotive history. Since 1947,
7.66 million engines, over 2.5 million transmissions
and 68 million components and other parts have
been reconditioned. In fact, you could build 51 Eiffel
Towers with the steel that has been conserved through
the program’s reconditioning of engines alone.
25
24 O U R E N V I R O N M E N TA L P R O T E C T I O N
T H E R A N G E O F E X C H A N G E PA R T S
Engine parts:
Complete engines, base engines, intake tubes, short engines,
oil coolers, water pumps, cylinder heads
Clutches/transmissions:
Axle drives, automatic transmissions, manual transmissions,
clutch pressure plates, clutch disks, clutch assemblies, planetary
transmissions, AG 4 switching components, slide-valve gearboxes, flywheels, torque converters
Axles/brakes/steering:
Brake shoe assemblies, brake caliper housings, brake caliper
assemblies, steering assemblies, drive shafts, power trains,
steering mechanisms, steering columns, power steering pumps
Dealer waste management
Working together so that nothing is wasted
Fuel-air mixture:
Injection nozzles, injection pumps, fuel flow distributors,
pump/nozzle elements, turbo chargers, vacuum pumps
Many valuable raw materials used to be treated like
Electrical:
Starters, generators, generator control units, instrument clusters,
air-flow meters, radio navigation units, windshield wiper motors,
various control devices, TV tuners, amplifiers, ignition distributors
Through the exchange
process, many valuable
common household garbage, and ended up at waste
disposal sites. Today, nothing of value is wasted. As
a manufacturer and supplier of Genuine Parts, we
fulfill our product responsibilities in an exemplary
Miscellaneous:
Diesel particle filters, odometers, catalytic converters, cabrio
soft tops
manner by striving to optimize the circular flow of
recyclable resources.
Whenever it is technically possible, economi-
components are recovered
cally sensible and practical, similar raw materials
A N N UA L WA ST E R E D U C T I O N
are bundled and re-circulated via specific recycling
Just as good – half the price
Along with protecting the environment, the cost effectiveness and series-production quality of reconditioned
parts is of critical importance to us. Our processing
methods are therefore coordinated with the engineering departments in series manufacturing in order to
ensure that the parts are optimally functional and safe.
The fact that even complex components can be reused
means that considerable manufacturing costs are be
achieved. Thus, Genuine Exchange Parts of equally
good quality can be as much as 50 percent less expensive than comparable new parts. Today, the range of
Genuine Exchange Parts includes more than 10,300
items from 66 product categories, and focuses on
engines and transmissions.
Packaging
13,200 t
Fluid waste
3,600 t
OId tires
Paint waste
15,000 t
500 t
16,800 tons of recycling pellets have been produced
from 3.7 million bumpers. These pellets have been
13,600 t
Auto parts
channels. Thus, for example, since 1994 alone, some
used to manufacture new products. It is one example
of many that demonstrate how we pull together with
our retail partners to protect the environment.
26 O U R P R O D U C T S
27
World-brand skills
Reflected in our parts
A car is only as
good as its parts
Our Genuine Parts are a reflection of the whole: the
vehicle for which it was made and which it belongs
to. And since we have our eyes on the big picture
as an auto manufacturer, we are able to offer our
customers the degree reliability that they rightly
demand.
After all, Volkswagen Genuine Parts® and Audi
Genuine Parts® are produced as a model is developed,
guaranteeing optimal fit. Research, planning, testing,
production and delivery are carried out either directly
by us or under our direction and control. Since we
merge all of our skills in this process, we know what is
required to ensure that every part functions reliably
in every situation and under every challenging condition. We do this by harmonizing our efforts to the task
at hand.
29
28 O U R P R O D U C T S
Genuine Part after Genuine Part,
our quality assurance guarantees
optimum reliability and top functionality, so that our vehicles
continue to last and retain their
value
Safety through Genuine Quality
You can’t buy luck, but you can buy protection. Just
Our experience safeguards our customers
Our comprehensive range of skills stems from our auto
manufacturing operations. From the simplest screw
to complex electronic control units, our entire knowhow is invested in Volkswagen Genuine Parts® and
Audi Genuine Parts®.
This is how we ensure that our Genuine Parts are
ideally suited to their purpose, which means rapid
repairs and savings for your budget. The durability
of all used materials in our Genuine Parts also goes
without saying. Last but not least, our products feature
something very special: Every improvement to our
production models is also immediately integrated
into our Genuine Parts. This means that the customer’s
vehicle is not only always equipped with the ‘real deal’
but it also benefits from technical advancement.
By choosing Volkswagen Genuine Parts® and
Audi Genuine Parts®, you have therefore made a
wise decision. After all, they belong to Volkswagen
and Audi cars like parts of the whole. All from the
same mould, and from the same hands. And always
guaranteed to be of the same quality.
as our vehicles set standards in safety, our Genuine
Parts offer optimum safety in every driving situation.
A series of crash tests by the AZT (Allianz Center
for Technology) has shown that this protection remains, even when worse comes to worst. The tests
were designed to investigate whether vehicles repaired with Genuine Parts demonstrated the same
crash characteristics as accident-free production
cars. The AZT results showed that repairs correctly
carried out with Genuine Parts had no effects on
the vehicle’s body rigidity or deformation behavior,
offering the same degree of driving safety.
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31
Would you like to know more?
www.volkswagen-original-teile.de/en
Our web site is the most comprehensive Genuine Parts
presentation offered by any automaker. Here, you will
find extensive information about our products, our
logistics and our environmental protection measures.
You can also access to numerous press articles about
Genuine Parts. Further, dealership search links are
listed. Those looking for exciting entertainment have
also come to the right place. In the ‘Downloads’ section,
you will find the “Original Teile Cup” game. Go ahead
and test your racing skills – for free!
Automechanika
Every two years, the Genuine Parts divisions of Volkswagen, Audi, Seat and Škoda exhibit at Automechanika,
the world’s largest and most important after-sales
trade show. All the latest products, service programs
and support services for our dealerships are presented. Automechanika is also an important forum for key
discussions with trade visitors from all over the world.
Product information
We present individual products from our Genuine
Parts range in brochures that are laid out in Volkswagen and Audi dealerships. In addition to technical
information, the brochures contain various functional
information and useful handling tips. The brochures
are continuously updated, and the range of brochures
is expanded to include new products. They are available at your nearest Volkswagen and Audi dealership,
or can be ordered directly from us:
Volkswagen AG · Genuine Parts Division
Sales Channel Development
P.O. Box 4932 · 34219 Baunatal, Germany
originalteile@volkswagen.de
OTC in motion
The film about our company, our products and our
worldwide distribution network showcases – sometimes in unusual ways – the entire spectrum of our
endeavours to ensure our customers’ mobility everywhere. A must-see!
You can watch or download the film at
www.volkswagen-original-teile.de/en