tHe CUstOMer MaGaZINe OF DHL FreIGHt sePteMBer 2015
Transcription
tHe CUstOMer MaGaZINe OF DHL FreIGHt sePteMBer 2015
tHe CUstOMer MaGaZINe OF DHL FreIGHt sePteMBer 2015 www.dhl-frEighT-ConnECTions.Com 2 CEo mEssagE Welcome to this issue of our customer magazine Freight Connections. Today I’d like to bring your attention to one word in this publication’s name – “Connections”. This is one value we bring to our customers and partners. With our products and solutions, we serve as the connection to your markets and business partners. In this edition, we highlight a num- subsidiary, we have set up Gerlach Our DHL Innovation Center was re- ber of solutions which are extremely Customs Academy where we arm our launched to great acclaim. Here cus- popular and beneficial, so YOU – our customers with the latest customs tomers can attend workshops and customers – can concentrate on your knowledge. business networking events. The cen- core business and leave the complexities of logistics to us. ter showcases today’s solutions, toIn each issue of Freight Connections, morrow’s trends and future visions we introduce one of our key coun- and is also home to our Trends Re- With Germany’s pilot of mega trucks tries in our vast network. This issue search team. which started in 2011, we have the dynamic and fast growing DHL launched this service in collaboration Freight Turkey is in the spotlight. with a network partner. With larger Last but not least, you can also read the latest market and freight news. capacities, mega trucks allow reduc- DHL’s Life Sciences and Healthcare tions in the number of trucks used, Conference, and Global Technology resulting in monetary and environ- Conference this year saw record at- mentally savings. tendances by our customers, and Amadou Diallo gave them ample opportunity to con- CEO As the market leader for customs nect with some of the best thought DHL Freight brokerage in Europe via Gerlach, our leaders in the supply chain space. I hope you enjoy the read. 3 sPOtLIGHt ON BiCEnTEnnial CElEBraTions! From Saint-Louis to the Global Stage – taking a look back at dynamic Danzas’ 200-year journey This year celebrates the 200th anniversary of Danzas, and The company flourished over the course of the 19th what a winning journey it has been for this Swiss logistics century by increasing its network in Switzerland and provider which is now an integral part of the DHL family. creating its head office in Basel. Danzas’ son Jules took It started back in 1815 when Frenchman Louis Danzas, who over the reins of the company, eventually converting it had fought in the Battle of Waterloo, joined a small into a sole proprietorship in 1878. With Basel’s strategic freight forwarding company in northeastern France called positioning as a trade center on the Rhine River, the Michel l’Eveque, Etablissement de Commission e company started to forward freight between Germany, d’Expedition. France and Switzerland. Soon after, international post deliveries commenced with new routes to Eastern Europe, Fifteen years later Louis Danzas and his brother-in-law North Africa and the Middle East and Danzas was also able Edouard l’Eveque formed Maison de Commission et to guarantee a 24-hour Switzerland to London postal d’Expédition Danzas & l’Evêque a St. Louis. The mid-1800s service. In 1846, it obtained a mail delivery franchise from was a new era in both passenger and cargo transport, and Le Havre, France, to New York. with the rapid expansion of rail and steamship routes in Europe, Danzas showed its fighting spirit and took The 20th century brought many highs and lows for the advantage of this by building up a worldwide network of company which was now headed by partner Laurent agents. In order to handle the regular groupage between Werzinger. This included the stock market crash in the Zurich and Basel – Danzas needed to grow and therefore 1920s and World War 2, but the company, with excellent merged with transport companies Favier-Gervais Vonier foresight and steerage, was able to overcome these and Ouzelet & Cie to form a new general partnership, challenges and remain a global logistics powerhouse. Danzas, Ouzelet & Cie, in 1855. 4 Spotlight On The network of branches was expanded in Switzerland, France, Germany, and Italy, and 12 years later the company’s name was changed to Danzas AG. Then Greece, Spain, and Portugal became part of this vast web in addition to representative offices in Latin America, New York and other commercial centers. The 1980s and 1990s saw it establish new subsidiaries and new affiliate companies in Japan, Taiwan and Hungary. Its public offering on the Basel Stock Exchange in 1985 was another turning point for the company. With new funds at its disposal, it had a network of representative offices in 36 countries and 41 US states by 1989. Diverse investments in real estate, vehicles, and telecommunications assets grew throughout this era, and it started developing its storage and transportation facilities. After years of expansion and developing such a presence in the global logistics market place, it’s not surprising that Danzas itself would one day become a target for acquisition. At the end of 1998, Deutsche Post (DP) acquired Danzas AG. The latter continued to be prolific in 200 years of logistics: Danzas and DHL shape an industry The compelling history of logistics with over 170 images Without him, modern logistics is hardly imaginable: In 1815, at the age of 27, Louis Danzas started his career in the transport business of Michel l’Evêque in the French town of Saint-Louis. its acquisitions with Sweden’s ASG AB, Netherland’s And he proved to be successful – the company expanded and Nedlloyd’s ETD unit and Air Express International, the carried his name just a few years later. Situated in the country leading freight forwarder in the United States on its triangle of France, Switzerland and Germany, Danzas AG shopping list. After buying DHL (which was founded in evolved into a worldwide successful logistics company over 1969) in 2002, DP then integrated Danzas, DHL and Euro Express under the DHL brand, and structured its divisions – DHL Danzas Air & Ocean, DHL Express, and DHL several generations. In 1999, Deutsche Post AG took over the company. Its reputation and its unique logistics expertise built the basis for the rise of the DHL brand as the international Number 1 in logistics. Solutions. haPPy BirThday – hErE’s To ThE nEXT 200 yEars! The publisher of the book, Amadou Diallo, CEO DHL Freight, started his career at Union Transport, a company that was first acquired by Nedlloyd and then merged in Danzas and later, in 2003, in DHL. He takes the readers on an intriguing journey through 200 years of logistics and to the historic roots of the DHL portfolio. In 24 focus chapters, he depicts logistics milestones such as freight trains, steam ships, groupage traffic, air freight and road transport with trucks, and sheds a light on innovations such as the Europallet, the bar code, warehouse automation, just-in-time delivery, GPS or RFID. Concluding his time travel, he let renowned experts make an educated guess on what the future could look like: What is the world going to be like in 2050? And which role is logistics going to play? Under the title “200 Jahre Logistik: Danzas und DHL prägen eine Branche”, the book is also available in German. 200 YEARS OF LOGISTICS DANZAS AND DHL SHAPE AN INDUSTRY ISBN 978-3-941136-37-3 Alert Verlag, Berlin 26,90 € 5 sPOtLIGHt ON ahEad of ThE CUrvE DHL a leader when it comes to setting future logistics trends In May this year, the DHL Innovation Center in Bonn, development, e.g. for multi-channel retailing or predictive Germany, was relaunched with a complete new exhibition purchasing. area featuring future visions, tomorrow’s trends, and today’s solutions. Since it first opened in 2007, the Center’s Some of the latest research examples that the team is purpose has been to demonstrate Deutsche Post DHL working on include: Group’s (DP DHL) innovative solutions and processes in a tangible way and to offer customers the possibility to Autonomous Vehicles engage in guided visits, business & innovation workshops New innovations such as cellular transport systems, and trend & innovation related events. self-driving vehicles, and unmanned aerial vehicles offer new forms of transportation and warehousing solutions. The Center is also home to DHL’s Trend Research Team. To Trend Research is currently working together with leading keep ahead in today’s changing business environment, the automation and technology partners to test the feasibility team was set up to identify and assess key social, business of autonomous shuttles in warehouses today. and technology trends that might affect the logistics industry. It also creates individual trend reports and proofs Augmented Reality of concept on various topics such as big data, internet of Combining augmented reality (AR) with smart glasses things, and augmented reality. Another output from the enables completely hands-free and visually-aided team is the key Logistics Trend Radar (LTR) that serves as a operations that open up new perspectives in process panoramic 360-degree view across the logistics landscape. execution and visual analytics. Already two pilots have It is designed to help organizations derive new strategies been completed at DHL using smart glasses such as Google and develop more powerful projects and innovations. The glass for order picking and sorting processes, with LTR also serves as the foundation for further exploration encouraging results. Further usage of AR in the supply into each of the trends, and its report sketches a future chain is being explored. landscape for logistics professionals and challenges they will face, but also outlines solutions that are in 6 Spotlight On Internet of Things The Internet of Things (IoT) empowers smart objects to be Other DP DHL e-Commerce Studies Developed active participants in self-steering, event-driven logistics processes. IoT can improve transparency and integrity There are many other interesting e-commerce studies to have control (right products, at the right time, place, quantity, come out of DP DHL recently. One is “Global E-Tailing 2025” condition and at the right cost) along the supply chain. Currently the trend research team is exploring automated inventory control of assets through low-cost Wi-Fi beacons. Learn More: www.dhl.com These are just some of the impressive innovations and which describes the role of electronic retailing in people’s lives ten years from now. It also details how international online retailing will change consumer behavior and thus the world of retailing as a whole, and what challenges the logistics industry will then be faced with. Online retail will gain even more importance than expected so far – not just in developed countries, but also in emerging markets. studies which are being conducted by the Center’s Trend Research Team. Customer feedback has been strong, Another is “Shopping 4.0” where the researchers surveyed with one commenting at the relaunch of the Center, 1,800 people in Austria, Germany and Switzerland. The key “It was truly inspirational. I am very impressed on how outcome of the study showed that e-commerce simplifies and innovative logistics can be and look forward to engaging further with you.” significantly improves the quality of life. Two reasons stated included “online shopping is fun” and “it’s less stressful”. Web shopping is also perceived as being an emotional experience, and streamlined, simple processes for the shopper “Being a frontrunner in innovation has made us a market such as terms of delivery and return policies play a key role in leader,” says Bill Meahl, Chief Commercial Officer DHL. customer satisfaction. “The objective of the DHL Innovation Center is to maintain that lead by developing highly innovative products and Says Jürgen Gerdes, member of the DPDHL Management Board services based on technological, social and logistics trends and responsible for the MAIL Division at DPDHL, “The core of the future. The DHL Trend Research team continuously finding of the study is that e-commerce has become part of analyzes and identifies new developments and their potential impact on the logistics industry along the entire value chain.” mainstream society. Increasing numbers of people of all ages are using this convenient alternative to the stressful obstacle course of physical shopping. E-commerce is simplifying our professional and our personal lives.” In addition to these studies, DHL eCommerce produced a ‘Shop The World’ survey for 11,000 consumers in 20 countries. It showed international differences regarding attitudes towards distance selling and buying behavior. Some interesting comparisons include Mexican consumers who order online on average six times a year compared with those in Great Britain – 29 times. Those in Austria purchase 80% of their orders from overseas while in Turkey it is only 18%. Interestingly, two years ago the worldwide distance selling market was worth 616 billion Euros and this figure is expected to rise by 10.7% each year until 2018. To find out how you can engage DHL Freight to share innovative solutions for your business challenges, please contact the experts at freightservices@dhl.com. 7 sPOtLIGHt ON Playing ThE samE EUPhonioUs TUnE The successful partnership between DHL Freight and the Gewandhausorchester ensures a perfect performance every time stands, stools, wardrobe and the “The most important thing on tour is conductor Riccardo Chailly’s rostrum that the musicians can perform every across the globe. The Orchestra’s tour evening as if they have just arrived schedule encompasses performances from home. The artists should be in Europe, Asia and the US, and able to concentrate completely on therefore complete care must always the music and not give a second be taken to ensure the instruments thought to the logistics.” When you have hundreds of old, arrive in perfect shape. DHL Freight’s valuable, unique and irreplaceable TFE uses special shock proof transport Professor Andreas Schulz, Director instruments to transport, a trusted boxes that also monitor the Gewandhausorchester, explains that and reliable logistics partner becomes instruments’ temperature. Besides the instruments must always be there an even more important factor. the transport DHL Freight handles when the musicians arrive and can customs formalities for the orchestra. never be late, too cool or too warm DHL Freight’s Trade Fairs & Events in temperature. “That (TFE) has had the privilege of caring Says DHL TFE’s Gregor Klammer, professionalism and reliability is DHL’s for the 250-year-old “Preparing for an international tour most important hallmark. I’m very Gewandhausorchester’s equipment, starts as early as two years in proud to have DHL as our partner. which has performed the music of advance. The Orchestra brings us We work together extremely well – some of the greatest composers in their ideas of where they want to not only in Europe but all around the history, for example Mozart, perform, and from then on we are in world.” He adds, “No two tours are Beethoven, Chopin and Wagner. constant contact getting ready for alike, and it’s always an adventure, a the tour. Everyone is glad when we journey of discovery for us. That’s This 10-year collaboration has seen finally load the instruments and get why it’s so exciting to be on tour with DHL Freight’s TFE transport the the show on the road.” Adds the Orchestra.” instruments in addition to music Orchestra Manager Marco Eckertz, To find out more how DHL Freight’s Trade Fairs & Events can help you with your special transport needs, please contact Gregor Klammer, Special Forwarding Clerk, at gregor.klammer@dhl.com 8 sPOtLIGHt ON UndErsTanding EvEry PhasE of gloBal sUPPly Chains in ThE ConsUmEr sECTor It’s a familiar activity which happens millions of times a day in every country around the world: shopping – either online or in retail stores. In this ever-changing world however, consumers are in different sub-sectors of the Consumer industry. turning more and more to online sites and social networks These include: to purchase goods. According to a recent Nielsen study, more than half of global consumers are willing to buy groceries online; and with that immediate purchasing power, time-starved consumers expect their goods to be delivered quickly and on time. In order to get these on-demand goods into the hands of the consumer promptly and proficiently, organizations need a global supply chain operator that is efficient, agile and sustainable. This is where DHL Freight comes in. DHL Freight serves a broad section of customers operating 9 Spotlight On Within these sub-sectors lie an enormous number of daily Europe-wide for a range of perishable food and consumed and operated items such as food; beverages; pharmaceutical products.” He adds, “DPDHL was the first household and personal care; beauty products; hardware; company in the logistics industry with its own program for home improvement; DIY tools; white goods; games and CO2 reduction. As this has a high priority, we are toys; publishing; perishables and agriculture; art; constantly developing new solutions for alternative fuel entertainment and sports. and intermodal transport in order to support our customers to reduce their CO2 footprint. With our IT tools As an integral unit of DPDHL, one of the world’s largest for network planning and simulation, we help customers logistics companies, DHL Freight delivers these items all to optimize their flows by combining inbound with over Europe via their fleet of 8,000 trucks. The FTLs (full outbound flows or primary and secondary transport flows. truck loads) make their way to their destinations Our full set of LLP and Control Tower solutions enables controlled by four dispatch centers having full visibility of customers to have full visibility of their supply chain and to all flows. reduce costs.” There are many benefits of using DHL Freight which While this sector is growing due to high consumer understands ever-changing consumer trends: demands, the consumer goods manufacturers are not without their own challenges. Globalization is a factor as nn Right-shoring produces lowest costs nn Sustainability – carbon emissions are monitored and the latest products and technology. They are driving a reduced throughout the supply chain process wave of consumerism for all types of goods, from basics to new consumers enter the marketplace; urbanization is another with people moving to urban areas and wanting luxury items. Multiple channels to market is another as the nn Cross-docking – this service minimizes inventory, availability of options means consumers can also buy reduces real estate costs and shortens delivery times online and via their smartphones. By 2016, smartphones used as part of the online shopping experience could nn Integrated supply chain management – bridges the influence up to 21% of retail sales in the US alone. A gap between sales planning and operational fourth challenge is an increase in the price of fuel and raw processes, in addition to fast order fulfilling for materials, which add on to the rising costs of transporting multiple channels consumer products. Finally, with the focus on sustainability adopted by governments and consumers, these green nn Collaboration – with shared warehousing and goods do need to become more accessible to price transport resources, this reduces operating costs and conscious consumers. lowers emissions With its range of state-of-the-art processes, services and Says Klaus-Peter Lehmkuhl, Sector Head Consumer, DHL solutions, DHL Freight has the ability to help customers Freight, “We are offering special solutions to our meet these challenges head on. DHL Freight can help you customers, like on site drop equipment in our customers’ improve your speed to market, manage increasing factories and distribution centers, which help optimize and complexity and shorter product lifecycles and control and speed up loading and unloading activities. We are also reduce costs by using its dynamic supply chains. able to offer temperature-controlled transport on our FTLs To find out more how DHL Freight can help you in the consumer sector space, please get in touch with Klaus-Peter Lehmkuhl, Global Sector Head Consumer, DHL Freight, at klaus-peter.lehmkuhl@dhl.com. 10 sPOtLIGHt ON firmly sTraPPEd in ThE innovaTion driving sEaT DHL ahead of the pack when it comes to solution inspiration, connection and engagement It’s no secret that the ongoing development of innovative uses – trend and innovation events, conferences and ideas, solutions and products has always been part of DHL’s meetings. Visitors can number around 5,000 per year. DNA. For many years now, as the thought leader in the global logistics industry, DHL has created numerous unique All workshops are delivered by professional moderators, products and solutions geared to make its customers more supported by committed subject matter experts, and take successful. advantage of various innovation methodologies, each of which has been successfully used by companies in other To continue DHL’s passion in bringing its creativity and industries. innovativeness to life, it made sense to build something tangible – an area where DHL, its customers, partners, Explains DPDHL Group CEO Frank Appel, “At Deutsche experts and academia could collaborate and build upon Post DHL Group, customer-centric innovation is key to two exciting ideas and take them to market. In 2007, the DHL of our major ambitions. One is to play a pioneering role in Innovation Center was set up in Bonn, Germany. Aside spearheading the global evolution of logistics, which is at from hosting visits to showcase the latest trends and the core for the sustainability of our planet. The second is innovative solutions, it conducts and stages innovation and to remain the logistics leader by innovating products and business workshops – to provide opportunities for best services that our customers need most.” practice sharing and exploring industry and cross-industry 11 Spotlight On visions. TrEnds. solUTions. The Innovation Center was upgraded and re-launched this May to much acclaim. More than 200 customers, partners and employees attended the opening and witnessed the new layout. Next to the Vision Suite is where visitors can experience different scenarios of how the world might look like in 2050 – the latest exciting additions include Trend Cubes where new technologies and trends are showcased for tomorrow’s logistics world; and a Solution Box which features the wide range of products and solutions already in use at Deutsche Post DHL Group today. Taking center stage is a Formula E car showcasing DHL’s sustainable logistics solutions, smart mobility and automotive innovations. Says Bill Meahl, DHL’s Chief Commercial Officer, “Being a frontrunner in innovation has made us a market leader. The objective of the DHL Innovation Center is to maintain that lead by developing highly innovative products and services based on technological, social and logistics trends of the future.” Some customers who had the opportunity to visit the new facility had this to say, “Outstanding job by the Innovation Center. The team was ‘amazed’ and appreciated the environment, information and view of your business scale and scope that only the Innovation Center can demonstrate”, and “The workshop acted as a catalyst for greater co-operation and partnership and has helped to strengthen the relationships between the parties.” The Center is not the only avenue where the future of logistics operations will be developed. The new Asia Pacific Innovation Center is set to open later this year in Singapore at the new US$100 million DHL Supply Chain Advanced Regional Center, in collaboration with Singapore’s Economic Development Board. To find out how you can engage DHL Freight to share innovative solutions for your business challenges, please contact the experts at freightservices@dhl.com. 12 sPOtLIGHt ON dElighTing in TUrkEy DHL Freight Turkey’s impressive organic growth over the past decade is testament of its wide service offerings and first class customer focus The products and services which DHL Freight Turkey provides to all markets include: n DHL Freight Euroconnect (Groupage) n DHL Freight Coldchain (temperature-controlled) n DHL Freight High Value (luxury) n DHL Freight Euroline (Full- and part loads) revenue. n DHL Lead Logistics Partner (LLP) Today sees DHL Freight Turkey operating in a number of n DHL Freight Euronet (Dedicated Transportation Net- When DHL Freight Turkey first started its operations in Istanbul back in 2005, the fledgling outfit consisted of a handful of employees and trucks. Fast-forward 10 years and it’s a classic success story of growth across all its operations – employees, offices, vehicles, services and work Services) key markets from its offices which now include Ankara and Izmir. Due to its strategic geographical location between Europe, the CIS (Commonwealth of Independent n Storage n ADR Transportation n Express Service n Customs Services n DHL Trade Fairs & Events States) and the Middle East, it is also extremely well placed to provide a number of services and solutions from and to countries within the European Union. Currently, its biggest trading volume comes from Germany. 13 Spotlight On While all its offerings command equal focus, DHL Freight “We place the highest priority on making our internal and Euroline has proven to be a big hit with customers, and external customers happy. We also know that our DHL Freight Turkey have lived up to its slogan – ‘We are customers’ success guarantees our own success”, explains everywhere if a truck can pass into there’. Customers Seyhan Unal, Marketing and Sales Manager, DHL Freight benefit from transport volumes and a mix of equipment in Turkey. She adds that it has become more and more addition to flexible solutions at competitive prices and important for its customers to partner with a company unbeatable service. which is committed to meeting their expectations in a responsible, ethical and trustworthy way. “We are always DHL Freight Euroline offers extensive geographical reach; open to tackle new challenges with a growth-mindset in maximum efficiency and flexibility; quality standards order to achieve the highest quality standards. We’re defined across Europe; constantly working to improve our services, products and a wide choice of transport vehicles (including temperature- processes for the benefit of our customers – because we controlled, standard trucks, tractors and semi-trailers); a are DHL Freight Turkey and because we are the part of the dense network of freight experts; CMR insurance; big DHL family.” weekend deliveries and dangerous goods transportation. As Avon Turkey puts it “DHL is our global partner and While DHL Freight Turkey is experiencing successful service provider in many areas. For us, AVON Turkey, we business growth, it is not immune to market challenges. appreciate that DHL is one of our logistics partners and is The country, which has a population of almost 80 million, adding value to all the steps of our supply chain process in recently had a general election. The indecisiveness as a a total safety. result of the election is impacting the economy as a whole in addition to export volumes which have decreased in the The corporate structure of DHL Freight, the focus on the EU market over the past 12 months. results and the use of problem solving methods strengthened our relations and bring a positive That said, DHL Freight Turkey continues to enjoy contribution to our business results at the same time. substantial growth thanks to its solutions and customer We wish to continue our cooperation and increase further service. This year will see it continue to grow all its services the existing quality of service we offer.” which includes developing its Trade Fairs & Events products. DHL Freight Turkey offers specialized solutions for different customer groups such as Organizers and Venues, Exhibitors, Stand-fitting Companies and Governmental Organizations and Branch Associations. These include professional transport services, onsite operations, planning and execution support and a complete range of exhibition services. To find out more about the solutions and services which DHL Freight Turkey offers, please contact the experts at freightservices@dhl.com 14 sPOtLIGHt ON gErmany PiloTs long TrUCks UnTil 2016 The use of mega vehicles enables twice as much cargo to be shipped door-to-door The use of long trucks or extra-large trailers is nothing new in the logistics world. A number of countries have authorized the use of these enormous vehicles, which can easily measure up to 25 meters in length in Germany and even more in other countries. In 2011, the German government passed a special provision allowing a trial on the use of extra-long trucks in Germany. These vehicles, named “gigaliners”, allow side loading and can carry 50% more cargo than regular trucks. They currently operate in a number of domestic states including Bavaria, Hamburg, Hessen, Lower Saxony, Saxony, Schleswig-Holstein and Thuringia. Some other states within the country have imposed more restrictions, such as not driving on smaller streets, so therefore routes have to be well planned. This five-year field test, which is due to be reviewed next year, comes with certain conditions. Firstly, like other trucks on the road, they should not weigh more than 40 tons and must be equipped with a camera to keep a close watch on traffic behind the truck. In addition, they are not allowed to overtake other vehicles on the road. Drivers of these trucks must have at least five years’ experience in road freight transportation and must have held a truckdriving license for at least five years. 15 Spotlight On There are two options of long trucks: Other European countries which have authorized the use of these enormous vehicles include Denmark, Finland, The n The front part is shorter than the trailer n The front part is a mega trailer plus additional trailer Netherlands, Norway and Sweden. Outside Europe, Canada and Australia are just two examples where these trucks can be even longer. In Australia, which has the largest and heaviest road-legal vehicles in the world, some 50-meterlong ‘road trains’ can weigh over 100 tons. In Canada, road trains are more commonly referred to as Long Combination Vehicles (LCVs), Extended Length Vehicles (ELVs), or Energy Efficient Motor Vehicles (EEMVs) and can reach lengths of 38 meters. Tractor unit with Trailer with maximum length of 17,80 Meter DHL Freight’s network partner Scherbauer Spedition has been working closely with subcontractors who already have long trucks, to transport parts for a customer in the automotive industry. By utilizing the long trucks, Scherbauer Spedition has been able to save up to one truck per day on their road transport lanes, which has also helped to cut fuel and emissions. Tractor unit with central-axle trailer with maximum length of 25,25 Meter With freight traffic due to grow up to 70 percent by the year 2025, long trucks will continue to play an even bigger role in domestic and international road transportation. Truck with Semi trailer with a maximum length of 25,25 Meter Truck with trailer and maximum length of 24,00 Meter Tractor unit with additional semi trailer and a maximum length of 25,25 Meter To find out more about this transport solution, the experts are there to support you at freightservices@dhl.com. 16 DHL FreIGHt News UPdaTE on dhl frEighT nETwork Find out about new connections and service improvements in the DHL Freight network 17 DHL Freight News Network updates Lane New daily line from the South-East Germany Hub Nuremberg to Katowice in Poland has been introduced to allow for a consistent 48h service to most of Poland Germany to Poland Germany to Paris Area The Germany France link continues to be improved with a new daily line from Nuremberg to Paris, offering a new, direct, consistent 2 day service from Franconia to the Ile-de-France Lyon to Germany service improvement A new high frequent connection from the Lyon to Herbolzheim near Freiburg has been established, giving additional 48h service capabilities from Lyon to southern Germany Lyon to Barcelona service improvement As of July, the Line from Lyon to Barcelona will change schedule to allow for a 24h service on this important trade lane Daily connection from Spain to Portugal A new daily connection has been established between Valencia and Lisbon to cater for the growing local business and network transit volumes New hub connections to UK Balkan connects to Western Europe KEY New direct connection Service improvement With a new direct connection from our Hub Kassel directly to Coalville, we can now offer another backbone line and improved service on the Germany to UK trade lane The new setup will bring a decrease in lead time, dropping from 5 to 7 days delivery from Romania and Bulgaria to Germany, to a constant 4 days delivery lead time. This has been made possible by facilitating arrivals and departures to and from Timisoara even on Sundays! 18 DHL FreIGHt News EXTEnding ThE EasTErnwEsTErn ConnECTion DHL Freight’s newest door-to-door rail service brings East and West even closer together DHL Freight has now announced a Explains Amadou Diallo, CEO, DHL Once the goods reach Europe, they new door-to-door multimodal service Freight, “We are extending our rail can then be delivered all over Europe which links the German city of freight offering to provide customers making use of DHL’s extensive DHL Hamburg to Zhengzhou. The twice- more choice and flexibility. It is a true FREIGHT EUROCONNECT or DHL weekly schedule will offer the multimodal network that spans three FREIGHT EUROLINE Network. The flexibility of DHL RAILCONNECT, the routes with different departure same counts for the other direction less-than-container load (LCL) service; points, and the option to book value- from Europe to China by collecting as well as the full-container (FCL) added services such as temperature- the goods via the European network option, DHL RAILLINE. controlled shipments.” and distributing the final mile via When DHL Freight launched its The new Hamburg- Zhengzhou China-Europe multimodal service in service now strengthens the already Piotr Sikorski, Managing Director 2012, this true door-to-door service established routes which serve the DHL Freight Poland and Head of was a huge success. Now using three manufacturing and commercial Intermodal/ Rail, DHL Freight Global, main corridors through Russia, or centers of Shanghai and Suzhou, as says, “Since we introduced the first Kazakhstan, it picks up goods from well as Chengdu, a hub for high tech multimodal service in 2012, DHL any location in China (including goods, automotive and other Freight has continued to expand this Beijing, Shanghai, Tianjin, Qingdao, industries. High cargo security is popular option because customers Dalian and Shenyang) and offers last assured through last-mile delivery by demand an alternative to air and mile delivery by truck or rail to truck or rail. ocean freight and want greater DHL’s network in China. anywhere in Europe out of Malaszewicze, Poland. flexibility. Having multiple loading This multimodal service ensures points across China and Europe has complete supply chain visibility and a created business opportunities for Due to its popularity, DHL Freight faster-to-market option. Added customers in many industries and we offered a second routing option for benefits include shorter lead-time, are investing in expanding our Chengdu-based customers along reliability, electronic seal/GPS security, network to increase these China’s West Corridor rail line insurance, DHL’s Track&Trace system, opportunities even more.” through Kazakhstan and into Europe environmentally friendly and two years later. temperature-controlled solutions. To find out how DHL Freight can help you transport your goods from Europe to China and vice versa, please get in touch with the experts at freightservices@dhl.com. 19 DHL FreIGHt News BaCk To ThE Classroom A unique academy provides customers with customs & foreign trade know-how As customs legislation has become stricter and more Its educational concept is centered on the TED complicated, customers from various industries are keen to methodology: better understand complex customs topics. When an n Trainer – experienced and always up-to-date n Execution – practice-oriented and interactive in a structured and targeted way. n Design – reliable content and tailor-made Being the market leader for customs brokerage in Europe The curriculum consists of eight modules, covering together with its wholly-owned subsidiary Gerlach – a subjects such as: increasing number of requests for more familiarization in customs legislation and foreign trade facilitation began flooding in from customers, DHL Freight realized the importance of arming them with the necessary knowledge name that has stood for quality and proficiency in customs matters for more than 130 years – DHL Freight is the n Trade Organization, incoterms, supply chains etc.) premier choice to deliver that expertise. That was the impetus for the birth of the Gerlach Customs International trade and legal frameworks (World n Principles of customs valuation (rules of origin, transaction value etc.) Academy, which started its seminar business in October 2014. The Academy based in Duisburg, Germany, provides a wide range of practice-oriented seminars in customs and n Principles of tariff classification n Basic customs procedures (import, export, transit) foreign trade topics. 20 DHL Freight News nn Advanced customs procedures (bonded warehouse, IPR/OPR, foreign trade zones) nn Simplifications and authorizations (authorized exporter/consignor etc.) nn Authorized Economic Operator (legal basics, types, requirements, monitoring etc.) nn Compliance and export control (supply chain compliance, laws and restrictions, implementation in companies, risk management) The modules offer an ideal balance between presentations, interactive sessions and tasks, and provide a legal background in addition to how to utilize the knowledge in daily practice. Professional training materials are provided and a certificate awarded at the end of the course. Experienced customs consultants and experts from government authorities and industry bodies deliver the courses. Senior consultant Thomas Gau comes with 25 years of experience in customs and foreign trade. He has held the position of Customs & Compliance Manager in various logistics companies and has been a consultant in customs and foreign trade for more than 10 years. Compliance Manager Marcus Gehl has more than 10 years of experience in trade compliance, AEO, customs, foreign trade law, and risk management. In addition, he is a sought-after trainer for various topics in his field. While courses, which range from half a day to two days, are taught in German, they can be offered in English if required. “In today’s business world, there is a huge demand for customs knowledge”, says Thomas Munsters, Head of Marketing & Sales, Gerlach Zolldienste GmbH. He adds, “It is important for companies to be up-to-speed with customs complexities and solutions, and we believe that by arming them with the relevant knowledge, we can help take our customers’ business to the next level. As our slogan says, ‘Talking from practice for practitioners’.” To find out more about the Gerlach Customs Academy, please contact the service at seminare@de.gerlachcs.com 21 DHL FreIGHt News CommiTmEnT To Bringing TogEThEr CUsTomErs & ThE laTEsT TrEnds DHL’s sector conferences are keenly anticipated annual events, and this year was no exception global technology leaders. Themed ‘Connecting Markets, Trends & People’, this forum addressed trends, challenges, and opportunities in the technology sector. Industry and supply chain experts shared their experiences and best practice through presentations, panel discussions, and Into its 15th year, the DHL Life Sciences & Healthcare interactive workshops. (LSHC) Global Conference and Workshops was held midJune in Hamburg. “In light of the many challenges that There were many key highlights in both Conferences. The have faced this sector – these include economic, LSHC Conference featured 40 workshops, review and demographic and social influences – the theme for this networking sessions over the course of the two days. year’s conference where we enjoyed a tremendous Covering 21 topics, these allowed customers to exchange customer turnout was ‘Imagine Tomorrow’, ” stated experiences and opinions with both peers and experts, in Angelos Orfanos, President of Life Sciences & Healthcare at addition to discussing new solution developments. DHL CSI. Created as a forum for exchange and learning with customers, the LSHC Conference was also graced by Sessions included: over 200 from the pharmaceutical, medical device and clinical trials industries, who shared their knowledge, n Exploring opportunities in eCommerce for industry manufacturers insights, best practices and innovative solutions to address current and future supply chain and logistic challenges. n Lead logistics services – LLP, 3-4PL and control towers n Specialty pharmaceutical solutions Earlier in the year, DHL staged its fifth Global Technology Conference. From April 14th to 16th, customers listened to, and had the opportunity to network with, a number of 22 DHL Freight News nn Customs and VAT processes into Europe temperature visibility along the supply chain, 24/7 proactive monitoring, that is GDP certified. Temperature nn DHL’s temperature-controlled air freight services – data and logistics events can be accessed via the case studies and lessons learnt ‘CoolTrack’ IT platform, facilitating early intervention and simplifying document control. The IT platform is provided nn Pharmaceutical channels to market within Europe nn The global and regional impact of new Goods by Agheera, a DHL Freight sister company that is specialized in the area of Telematics and Big Data. Distribution Practice (cGDP) regulations on supply A total of 145 customers, representatives of many of the chains leading companies in the industry, have joined the Global Technology Conference. The three-day agenda included nn Medical device supply chains discussions on major trends and innovation in the technology sector. A particular focus was on Dubai as nn Africa – investing in the future connecting hub for global logistics and on doing business in the Middle East and Africa. The conference kicked off nn DHL’s ocean freight services for the life sciences and on the first day with a site visit to Dubai’s Jebel Ali Port pharmaceutical industry and Dubai World Central (DWC), giving customers a sneak peek into Dubai’s infrastructure and current developments. nn Requirements and case studies for domestic temperature assured transport There were a number of plenary sessions which saw industry experts and customers present topics ranging nn Collaborative supply chain innovation nn Global, regional and country-specific approaches to more on specific industry solutions and growth serialization to improve product security opportunities in selected regional markets. These included from Rising Africa to the Internet of Things (IoT), while workshops invited participants to deep-dive and learn discussions on the challenges and trends of Air Freight & At a press conference held in parallel to the LSHC Ocean Freight, supply chain resilience, multimodal Conference, Amadou Diallo, CEO DHL Freight announced transport options, multi-channel distribution, inventory DHL Freight’s expansion of its DHL FREIGHT COLDCHAIN financing, lean and continuous improvement and the network services for the life sciences and healthcare sector supply chain impact of new technologies such as in Europe with three new regional cross dock centers in augmented reality. Lyon, Milan and Madrid. Rob Siegers, President DHL Technology sector, was thrilled Explained Amadou, “Our customers in the life sciences and with the turnout and the Conference. “Our conference is healthcare sector are looking for better ways to manage designed to be an industry platform that facilitates the risk of product damage and loss from temperature networking and the exchange of experiences and best- deviations in increasingly long and diverse supply chains. practices, and I believe we have fully achieved our With DHL’s pan-European LTL COLDCHAIN network, we objective to make it one of the best industry events out are embedding the new standard for DHL FREIGHT there,” he said. “We have had some first feedback back COLDCHAIN road freight transport further into Europe.” from our customers and I am very happy that satisfaction overall is even higher than in previous years. 100 per cent With this network expansion, DHL Freight has addressed of customers confirmed they would recommend our the growing demand coming from new life sciences and conference to their peers, a score which clearly healthcare manufacturers in Southern and Eastern Europe. demonstrates that our customers see the value the In recent years, there have been strict compliance conference adds.” requirements when transporting temperature-sensitive products. DHL FREIGHT COLDCHAIN provides seamless Have an interest in taking part in the sector conferences of DHL? Contact the sector heads at freightservices@dhl.com 23 DHL FreIGHt News dElivEring EXCEllEnCE: sElCUk BoZTEPE, managing dirECTor, dhl frEighT soUTh EasTErn EUroPE Having built his career through sales and marketing next four years, he led his team in laying a solid related positions in different industries, Selcuk Boztepe foundation for the business and achieving critical volume joined DHL in 1998 as Field Sales Manager in Turkey. As a and market share in Turkey. Following comprehensive highly result-oriented professional with proven success in project work throughout 2008, he managed to make directing multi-skilled teams he received the “Best Sales Turkey a consolidation and transition point for the Manager EMEA” award of DHL Express in 2000. overland transportation traffic between Europe and Subsequently, he assumed a leadership role in 3D Middle East. With that, he assumed responsibility as integration projects of Deutsche Post DHL in Europe as Managing Director for Turkey and Middle East. Since July Sales Development Manager, and managed projects 2012, he has been responsible for South Eastern Europe. including Sales Force Integration, Topline Growth and European Sales Program. A graduate of Marmara University, Selcuk Boztepe holds a Bachelor’s Degree and participated in an Executive MBA In 2004, Selcuk Boztepe took on the responsibility to start program on Contemporary Management Techniques in up international overland transportation business of DHL Maine University in 2001. In addition, he is member of in Turkey as Business Development & Sales Director before UTIKAD (International Transportation and Logistics assuming the position Country Manager in 2007. In the Association). He is married and has a daughter. 24 DHL Freight News Freight Connections speaks with Selcuk Boztepe In your view, what is the biggest challenge your countries are, our duty is to serve our customers with passion, (in general) face? creating added value for them as well as our employees and investors. This year is no different from others in these We are operating in very tough markets and facing basic terms. Therefore, as the fastest growing cluster countless challenges on a daily basis in South Eastern within DHL Freight, we aspire to continue our “fast- Europe (SEE). The major challenges are political and forward” growth by over-performing the market as economic instability, lack of developed infrastructure, always. compliance risks in the market, fierce and irrational competition especially by asset-heavy companies. What was the most challenging task/decision you ever experienced in your working life? Why should customers work with DHL Freight? What competitive advantage does DHL Freight in Turkey have If we don’t count my extraordinary experience as a “taxi over its competitors? driver” long ago, I reckon my transfer from DHL Express to DHL Freight 10 years ago was a big challenge for me. I We are second to none in terms of customer centricity in must say that I had great difficulty, and stumbled a few the road freight forwarding industry – not just in Turkey, times due to the fundamental differences between but across all SEE countries. No other company has a better systemized and customized businesses. Thanks to the help understanding of the customers’ requirements, and can of my teammates and my boss I managed to overcome all provide such a wide spectrum of solutions through a the challenges in a relatively short period of time. professional global network. All this, while maintaining high level of integrity. Our zero tolerance of non- If you could give only one piece of advice to your team, compliance is well-known in the market and much what would it be? respected by our customers. In the markets we operate, when people think of road freight forwarding they think You should have courage at all times to change the things of DHL Freight. This is thanks to our customer-centric you can, and to accept the things you cannot change; and employees, the best road freight network in the world and the wisdom to know the difference. our capability in exception management and complaint handling. Besides being entrepreneurial leaders at every What is the best piece of advice you have received? level, our employees are socially responsible corporate citizens who contribute to the nature and society in which The best policy in life is honesty. they operate through our CSR programs – GoGreen, GoHelp and GoTeach – and their individual initiatives. What is the most important object on your desk? Last but not least, in DHL Freight, we create an The shadow of my passion. environment in which happy employees lead to happy customers, enabling us to reach great results! When you are out of the office, what is the best form of relaxation for you? Heading up DHL Freight South Eastern Europe, what do you hope to achieve this year? Knowing that my loved ones are healthy and happy is the biggest relaxation for me even under very difficult In my 17-year tenure in DHL so far, I have never circumstances. Playing tennis keeps me cool, and gives me experienced an easy year. However difficult the conditions room for additional simple pleasures in life like eating! 25 DHL FreIGHt News dhl frEighT Paris movEs To iTs nEw TErminal DHL Freight Paris started operations at its brand new terminal in Marne-la-Vallee on 03 July 2015. The facility consists approximately 7500 square meters of Some interesting facts about the new building: n Warehouse ground floor of approximately 7.500 m², height 6,00 m n warehouse space, and a 330 square meter office with 110 docks alongside both sides, 2 ground level ramps and one internal pit of unloading by side additional 370 square meters office space for future expansion. n Built in high-value/ high-tech and chartering warehouse cells with approximately 1.000 m² The terminal is scheduled to be opened officially by Frank Appel, CEO Deutsche Post DHL; and Amadou Diallo, CEO n Truck parking lot with a capacity of 40 places n New entrance safety office (gate house) n Full Access control n Video surveillance with 63 cameras n Electric forklifts to reduce emissions DHL Freight; and Claude Brigand, Managing Director DHL Freight France, in the first quarter of 2016 in the presence of 150 customers, authorities, and suppliers. To find out more about DHL Freight in Paris, please contact Monica Meng, Marketing & Communication, at monica.meng@dhl.com Market News EU Plans Comprehensive New “Road Package“ New Toll for Flanders Announced The European Commission is currently working on “Road Package” in order to ‘improve the functioning of the sector’. The Belgian region of Flanders is introducing a road toll for trucks above 3.5 tons Although most of it is work in progress, the package will consist a range of legislative and non-legislative initiatives on road pricing, social aspects and enforcement and market access which will be most likely proposed next year (2016). The following areas are likely to be impacted: Road pricing – Abolishment of vignettes schemes for Heavy Goods Vehicles (HGVs) and cars, which are to be replaced by electronic-distance based charges with no exemption for small lorries (3.5-12t). Tolls are likely to rise as they will also reflect costs of air and noise pollution. The scope and methodology of this new charging scheme to levy external costs are not yet clear. Social aspects and enforcement nn Tackling deteriorating working conditions of drivers and distortions of competition between transport operators, i.e. clarifying the question of whether drivers should be allowed to have their rest time in the vehicle. nn A digital codification of social legislation – an inventory of EU social legislations, labour laws, court rulings etc., and establishment of a social code for mobile road transport workers. Solutions addressing issues such as false self-employment, inadequate working conditions, diverging social protection, labor standards and non-respect of EU social rules in road transport. Market Access – Revisions are expected on several legislations, such as the directive of qualification and training for drivers, occupation of road transport operators, and cabotage rules. Road Agency – The Commission considers set up of a road agency to ensure proper implementation and enforcement of the legislatives. It will provide direct assistance to the Commission and Member States in terms of technical assistance, enforcement coordination, inspections and controls. The decision to implement a road toll brings the region in line with Brussels and Wallonia, which have already agreed in 2011 to do the same, replacing the old vignette system with a smart road-pricing system. The toll will affect all goods vehicles weighing more than 3.5 tons and will be calculated according to the distance travelled in Belgium. The system is due to come into force in 2016. In Flanders, the toll will apply on main and parallel roads, in an effort to prevent overflow traffic from drivers trying to avoid the toll. Lorries will have to be equipped with onboard units that are able to calculate the toll based on the distance travelled. While the price per kilometer has yet to be decided, the tariff will be based on the tonnage and emissions class of the vehicle, as well as the road type, just like in other countries. The government also announced accompanying measures for the sectors affected by the toll, such as extra investments in the road network and incentives for safer trucks. rail access, lack of service level guarantees and of openaccess terminals. The study recommends potential review of the EU Combined Transport Directive in order to improve its functioning and implementation by Member States. 27 Market News Norway Introduces Minimum Wage Law on Transport/ Logistics Sector Norway has announced the application of the minimum wage law to the transport/ logistic sector as of 01 July 2015. Under its rules, the minimum wage applies in cases where transportation is ordered or contracted by a Norwegian company. It is unclear at this moment how this will be enforced, and France Passes Law on Minimum Wages France has passed a law in February 2015 to follow the example of Germany in imposing a minimum wage for foreign drivers in its territory. The French National Assembly voted to adopt a measure imposing France’s minimum hourly wage of €9.61 for drivers involved in cabotage operations in its territory, as well as any transport to and from France. Pure transit will be unaffected. applied on mixed loads, e.g. for the LTL linehauls. Germany introduced its controversial minimum wage rule In the following cases, hauliers will be subject to the on 01 January 2015 but has since announced a moratorium Norwegian rules: on the application of the law to long-distance truck drivers in transit. nn A lorry performing cabotage in Norway, if the transport is ordered by a company in Norway. Meanwhile, French secretary of state for transport, Alain Vidalies, said he would press the EU and other member nn nn A lorry carrying goods to Norway from another states on the idea of setting up a European agency to country. The goods are sold ex works, and the coordinate checks on road freight transport, an idea first Norwegian buyer has ordered the transport. mooted by his predecessor, Frédéric Cuvillier, last spring. A lorry carrying goods from Norway to another country. The goods are sold delivered free of charge and the Norwegian seller has ordered the transport. 28 Market News TransPorTBaromETEr – monThly viEw diEsEl PriCE Oil price remaining on low levels Lower capacity in September reflected a peak season less pronounced than same period last year Please note that the FS for Sep. 2015 is 1.5% (as per the DHL Freight Central Fuel Surcharge methodology). n n The EU average (diesel) price per litre in Jul. 2015 After the summer, there was slight capacity shortage (which triggers FS Sep. 2015) was 1,28 € vs. our base- in the market line of 1,20 €. (See below the price evolution as per Jan 2008) n The capacity shortage from April has been on the same level, or higher, than the same period last year. n Index decreased again for 2nd time in a raw à Index decreased from 2.0% (in Aug15) to 1.5% (in Sep15) Since August, capacity has been higher than same period last year. Source: TimoCom www.portatio.com; 1) Freight share: Share of freight offers versus all offers (trucks) traded in T&C (sum of freight offers and capacity offers). Note: TimoCom restated the Data for 2013 from August onwards n EU average diesel prices still shows a growth of ca. 7% during 2015 (from 1,19 € in Jan-15 to 1,28 € in Jul-15) Disclaimer: EU Commission slightly changed the historical values of the Diesel prices with taxes & VAT for period Jan-10 to Dec-11 on report released on 9/Feb/12. Also there were slight changes in latest report (02/Sep/13) & 06/Feb/14 vs. previous report. For our index, values for that period were kept as originally reported. Source: EU Commission, Eurostat Weekly Oil Bulletin, EU diesel price (weighted average) incl. taxes 29 Market News road Toll gErmany nEw hEavy TrUCk rEgisTraTion The German government changes road toll regulations from 1. October 2015 onwards After extending the road toll to an additional 1.100km of national highway from 1. July 2015, there will be another adaption of the law from 1. October onwards. Key changes: n The minimum gross vehicle weight for trucks subject to road toll has been lowered from 12t to 7,5t n Axis types have been increased from previously 2 types to 4 types n There are different toll types depending on the axis type of the truck The new toll rates indicate a reduction for trucks with less than 5 axes, but an increase for trucks with 5 or more axes. Trucks with 7,5t and 12t, mainly used in the short-distance traffic, are charged with the higher tolls. The average kilometers charged with toll vary between the states of Germany. In some cases it can be up to 80% Major increase in truck registrations in H1, speeding up at the end of spring n marked increase of 33% of the formerly toll-free distribution transport routes, depending on tours and fleet structure of the carrier, that are now charging toll. Toll costs for carriers will therefore In June 2015 new heavy truck registrations saw a n Spain (+105%), still benefiting from the government incentive program, largely contributed to this positive increase by 25 to 62 percent, the overall costs will increase outcome, followed by Italy (+51%), the UK (+40%) by up to 2,6%. and France (+35%) n In H1 the EU market grew by 20% with, among the larger markets, particularly strong growth in the Netherlands (79%), the UK (58%), and Spain (47%) Source: European Automobile Manufacturer’s’ Association (ACEA) 30 Market News Press Clippings What’s new in EU land transport? 1. New EU Forum on Digital Transport and Logistics 2. Infringement Procedure against Germany on Minimum Wage Law to the Transport Sector Deutsche Post DHL Group is a member of the recently established “Digital Transport and Logistics Forum (DTLF)” The European Commission decided to launch an by the European Commission. infringement procedure against Germany, concerning the application of the Minimum Wage Act to the transport The Forum shall assist the Commission in implementing sector. Following an exchange of information with the the Union’s activities and programmes aimed at fostering German authorities and a legal assessment of the German more efficient electronic exchange of information in measures, the Commission has sent a Letter of Formal transport and logistics, with the objective of removing Notice to Germany. This constitutes the first step in the technical, operational and administrative barriers between infringement procedure. and within transport modes. The DTLF shall provide a platform for structural dialogue, exchange of technical Whilst fully supporting the introduction of a minimum knowledge, cooperation, and coordination between wage in Germany, the Commission considers that the Member States, and relevant transport and logistics application of the Minimum Wage Act to all transport stakeholders with the aim to identify challenges and areas operations which touch German territory restricts the where common action in the EU is needed and provide freedom to provide services and the free movement of advice and technical expertise to the Commission on the goods in a disproportionate manner. In particular, the development and implementation of standards, application of German measures to transit and certain legislation, policies, projects and programmes in the field international transport operations can in the Commission’s of Digital Transport and Logistics. view not be justified, as it creates disproportionate administrative barriers which prevent the internal market from functioning properly. The Commission considers that more proportionate measures are available to safeguard the social protection of workers and to ensure fair competition, whilst allowing for free movement of services and goods. DHL Freight GmbH Godesberger Allee 102-104 53175 Bonn, Germany www.dhl-freight-connections.com