the information you need to know about your

Transcription

One-Stop Resource
All the information you need to know about your season tickets
Table of Contents
Letter from Ted
3
Schedule
4
Arena Map
5
Meet the Guest Services Team
Washington Capitals A to Z Guide
6–8
9-14
Verizon Center Shops and Restaurants
15-16
Charitable Partnerships
17-18
Capitals Platinum Rink Partners
Planholder Benefits
19
20-21
Ticket Holder Loyalty Program
22
Account Manager
23
Let’s Get Ready
I am excited for the 2010-11 season, and I hope you are too. We begin every year
tied with the other 29 teams in the league in every standing imaginable. Everyone
begins at zero, and that is a wonderful thing. It means that we cannot rest on our
laurels of past regular-season success, and it also means that we cannot dwell on
postseason disappointment.
What it does mean is that we have to work hard and prove ourselves once again
as we try to win a championship. I am ready for a memorable season, and
everyone in the Capitals organization is happy to have you on-board with us. I
have said it many times, but our season-ticket holders are our most valuable
asset and are at the core of our success. We sincerely appreciate your continued
support and commitment.
Ted Leonsis
Chairman and
Majority Owner
Once again, every game at Verizon Center will be sold out, and we will look to you
– our season-ticket holders – to provide a home-ice environment that is second
to none in the NHL. When rocking, Verizon Center transforms into an intimidating
and difficult building for our opposition. We have had high-caliber exciting teams
recently, but I also know that our fans helped propel us to a 59-11-12 home
record the past two seasons.
We don’t underestimate your commitment, and you shouldn’t underestimate
your impact. Together, we have turned the Washington, D.C., area into a hockey
destination. Fans and media from all over the world come to our area to watch
the Capitals and take in the Verizon Center experience. That is a testament to our
fabulous coach, a tremendous nucleus of players, an organizational plan designed
for long-term success and most importantly an incredibly engaged fan base.
As many of you know, in June my partners and I launched Monumental Sports &
Entertainment, which includes the ownership and operation of the Washington
Wizards and Verizon Center. One of the primary benefits on this acquisition will
be our ability to control and enhance the overall fan experience at the arena. We
have a tremendous venue, but our goal is to make it even better – the most fanfriendly, welcoming arena in professional sports.
If you have questions, concerns or comments throughout the season, we
encourage you to contact your Guest Services representative. Your feedback is
important to all of us.
See you at the rink.
Ted
202.266.2350 | guestservices @ washcaps.com
3
2010-11 Season Schedule
SEPTEMBER
SUN
MON
TUES
WED
1
THUR
2
FRI
3
SAT
OCTOBER
SUN
4
MON
TUES
WED
THUR
FRI
1
CBJ
SAT
2
7 pm
6
5
7
8
9
10
11
4
3
NSH
5
6
7
12:30 pm
12
13
14
15
16
17
10
18
OTT
11
12
7 pm
19
20
21
CBJ
22
23
24
7 pm
26
27
28
BOS
7 pm
NOVEMBER
SUN
MON
1
7
8
5 pm
29
14
2
3
TOR
THUR
4
28
16
22
23
10
TB
BOS
11
SAT
25
DECEMBER
6
SUN
MON
17
BUF
12
18
24
BUF
13
TUES
5
19
ATL
25
TB
PHI
20
7 pm
26
TOR
6
12
NYR
MON
27
19
OTT
20
FRI
SAT
27
PIT
SUN
MON
3
4
TB
5
6
7
7 pm
9
10
16
17
3 pm
11
FLA
TB
18
PHI
12
NYR
MARCH
SUN
24
25
19
6
CHI
MON
TUES
TB
1
ATL
8
26
22
6
13
27
28
BUF
7
PHX
20
PIT
WED
2
THUR
STL
3
9
FLA
SAT
4
ATL
10
11
COL
7 pm
15
16
17
BOS
18
7 pm
22
PIT
23
24
30
31
25
28
29
1
WED
2
THUR
3
SJ
FRI
TB
4
14
5
7:30 pm
8
9
10
11
LA
12
12:30 pm
15
ANA
16
10 pm
21
SAT
22
17
SJ
18
19
10:30 pm
23
24
NYR
25
7 pm
NYI
26
7 pm
28
14
21
15
MTL
PHI
28
22
4
EDM
9
10
SAT
DET
11
CAR
APRIL
5
SUN
MON
TUES
29
12
3
4
WED
16
17
7 pm
NJ
TOR
5
7 pm
7 pm
THUR
FRI
1
SAT
BUF
2
18
FLA
6
7
8
7 pm
FLA
9
7 pm
19
10
11
12
13
14
15
16
26
17
18
19
20
21
22
23
24
25
26
27
28
29
30
7 pm
23
24
OTT
25
7:30 pm
CAR
7 pm
FRI
7 pm
7 pm
30
CBJ
31
MTL
7 pm
7 pm
Home Game
4
3
7 pm
7 pm
27
29
FRI
7 pm
3 pm
7 pm
7 pm
7:30 pm
27
PIT
15
TOR
2
7 pm
9 pm
21
THUR
DAL
7 pm
7
TBD
20
20
21
30
31
7 pm
13
NYI
MTL
TUES
12:30 pm
7 pm
7 pm
5 pm
14
ANA
CGY
7 pm
NYI
FLA
VAN
7 pm
7 pm
30
13
7:30 pm
7 pm
23
8
29
10 pm
7 pm
7 pm
7:30 pm
OTT
FLA
NJ
MTL
1 pm
2
8
23
ATL
7 pm
FEBRUARY
1
28
MIN
8:30 pm
7 pm
26
THUR
14
16
NSH
7 pm
7 pm
CAR
WED
22
8 pm
1
7
13
5 pm
30
TUES
27
WED
7 pm
5 pm
21
BOS
7 pm
7 pm
SUN
CAR
7 pm
5 pm
JANUARY
26
8 pm
7:30 pm
CAR
20
STL
7 pm
7 pm
29
5
7 pm
7 pm
CAR
FRI
15
7 pm
7 pm
7 pm
NJ
19
7 pm
WED
9
NYR
5 pm
21
BOS
7 pm
TUES
15
18
24
31
14
8 pm
7 pm
30
BOS
7 pm
ATL
17
25
13
NYI
9
NJ
7 pm
7 pm
8 pm
7 pm
PHI
NSH
8
ATL
7:30 pm
Away Game
Preseason Home Game
Verizon Center Arena Map
6th Street
7th Street
Gallery Place
Main Level Concourse
Upper Level Concourse
Main Entrance
Gallery Place/
Chinatown
Box Office / Will Call
F Street
Map Legend
Men’s Restroom
Escalators
Women’s Restroom
ATM Machine
Unisex Handicap Accessible Restroom
Water Fountain
Elevator
Guest Services
First-Aid
Planholder Hub
Stairs
5
Jim Van Stone – Senior Vice President of Ticket Sales and Services,
Monumental Sports and Entertainment
Signed by the Capitals: August 2007
Hometown: Cinnaminson, N.J.
School: BA - William Paterson College/Ed.M. - Temple University
Favorite Caps Player: Brooks Laich
Favorite Caps Moment: Winning the Southeast Division title on our final home
game in 2008 to secure a playoff spot.
Favorite Capitals Planholder Benefit: A Guest Services team that provides
extraordinary personal service for all of our planholders.
Thoughts on what’s to come in the 2010-11 season: Looking forward to watching
a young Capitals team continue their development.
Greg Monares – Senior Director, Guest Services, Monumental Sports and
Entertainment
Hometown: El Paso, Texas
School: University of Maryland
Favorite Caps Player: Nicklas Backstrom
Favorite Caps Moment: An opening-playoff-round victory and advancing to Game
7 of the 2009 Eastern Conference semifinals.
Favorite Capitals Planholder Benefit: The new Loyalty Recognition program
recognizing our long-standing planholders.
Thoughts on what’s to come in the 2010-11 season: Having our young and exciting
team continue to come together on the ice and bring home the Stanley Cup!
Rick Olivieri – Director, Guest Services
Hometown: Rome, Italy
School: B.S. Temple University/ M.S. Florida State University
Favorite Caps Player: Peter Bondra and John Carlson
Favorite Caps Moment: Clinching the Southeast Division title and a playoff berth in
the last home game of the 2007-08 season.
Favorite Capitals Planholder Benefit: The Season Ticket Holder Party
Thoughts on what’s to come in the 2010-11 season: I’m looking forward to the
competition in training camp and watching John Carlson and Karl Alzner continue
their development.
6
Christi Carson – Guest Services Specialist
Signed by the Capitals: May 2008
Hometown: Memphis, Tenn.
School: University of Tennessee
Favorite Caps Player: Alex Ovechkin
Favorite Caps Moment: Beating the New York Rangers in Game 7 of Round 1 in
front of a sold-out crowd of Caps fans at the Verizon Center!
Favorite Capitals Planholder Benefit: The Season Ticket Holder Party we have every
year with the team. This really is a unique event we host every year that not only
our fans enjoy but also our players and staff too.
Thoughts on what’s to come in the 2010-11 season: I am looking forward to seeing
our veteran players take their game to the next level while setting the bar high for
our rookies coming in.
Clayton Adams – Guest Services Specialist
Signed by the Capitals: December 2008
Hometown: Chevy Chase, Md.
School: Colorado College
Favorite Caps Player: Mike Knuble
Favorite Caps Moment: In the 1997-1998 season when the Caps beat the Buffalo
Sabres to go to the Stanley Cup finals.
Favorite Caps Planholder Benefit: Ticket Master TicketExchange because it offers a
safe and convenient way to sell unused tickets.
Thoughts on what’s to come in the 2010-11 season: The team will build on last
season and continue to be a contender.
Julie Bohling – Guest Services Specialist
Hometown: Scottsdale, Ariz.
School: Northern Arizona University
Favorite Caps Player: Eric Fehr
Favorite Caps Moment: Round 1 Game 7 comeback against the Rangers, allowing
the Caps to advance to Round 2.
Favorite Caps Planholder Benefit: My favorite Caps Planholder Benefit is the season
ticket holder party and other events, especially during the summer, where I can see
familiar faces.
Thoughts on what’s to come in the 2010-11 season: I think the Caps players,
coaches, front office and fans are all prepared and looking forward to what is
expected to be a strong and successful year.
7
Justin Fenlon – Guest Services Specialist
Hometown: Chatham, N.J. & Winthrop, Mass.
School: Springfield College
Favorite Caps Player: Alex Ovechkin
Favorite Caps Moment: Being at Madison Square Garden on December 23,
2008, for Shaone Morrisonn’s overtime goal. Caps were down 4-0 and made an
incredible comeback to win 5-4 in OT.
Favorite Caps Planholder Benefit: Guaranteed seat location for every regularseason and playoff game – you’ll never want to miss a game!
Thoughts on what’s to come in the 2010-11 season: Led by the greatest hockey
player in the world, No. 8, and a lethal supporting cast including Backstrom,
Semin, Green, Laich, and Fehr, I’m excited for what should be an amazing 2010-11
season.
Ryan Kronebusch – Guest Services Specialist
Signed by the Capitals: June 2008
Hometown: Owatonna, Minn.
School: Winona State University
Favorite Caps Player: Nicklas Backstrom
Favorite Caps Moment: Fedorov’s game-winner in Game 7 of the 2009 Eastern
Conference quarterfinals.
Favorite Caps Planholder Benefit: Season-Ticket Holder Party
Thoughts on what’s to come in the 2010-11 season: I am really excited to see
Varlamov and Neuvirth battling for the No. 1 goaltending spot along with watching
our two young D-men, Carlson and Alzner, try to take the next step in their careers.
Sean Goodman – Guest Services Specialist
Signed by the Capitals: January 2008
Hometown: Gaylord, Mich.
School: Western Michigan University
Favorite Caps Player: Mike Knuble
Favorite Caps Moment: Watching Ovechkin’s hat trick against the Pens last year,
including the game-winner in Overtime during the snow storm
Favorite Caps Planholder Benefit: Guaranteed seat to every game.
Thoughts on what’s to come in the 2010-11 season: It’s going to be a great
season this year. We have the Winter Classic to look forward to, and hopefully we
can top the season off by raising the most historic trophy in sports.
Scott Haberle – Guest Services Specialist
Signed by the Capitals: December 2008
Hometown: Pittsburgh, Pa.
School: Indiana University of Pennsylvania
Favorite Capitals Player: Alex Ovechkin
Favorite Caps Moment: The Blizzard of 2010 matchup against Pittsburgh.
Favorite Caps Planholder Benefit: First Star of the Week
Thoughts on what’s to come in the 2010-11 season: Many more trophies and
awards, hopefully the big one!
8
Capitals A to Z Guide
Accessible Seating
Verizon Center complies with and has been designed to meet the
requirements of the Americans with Disabilities Act. We provide equal
access to all programs, services and opportunities the arena has to offer.
Game-day relocations are available on a limited basis at the Guest Services
locations behind section 102 on the main concourse and 402 on the upper
concourse. Please stop by Guest Services on the same level as your seat
location. For more information on accessible seating and services, please
call 202.661.5065 (voice) or 202.661.5066 (TTY). You may also contact the
Capitals Guest Services team at 202.266.2350.
Capitals Guest Services Team
Our Capitals Guest Services representatives are available to assist you
with any questions or concerns during your visit with the Washington
Capitals. During Capitals games representatives can be found patrolling
the concourses, at the Planholder Hub behind Section 115 and at the Guest
Services booths behind section 102 on the main concourse and section 402
on the upper concourse. Throughout the week you may contact the Capitals
Guest Services Team by calling 202.266.2350 or e-mailing guestservices@
washcaps.com. Capitals Guest Services office hours are Monday through
Friday 9 a.m. – 5:30 p.m., however on the day of home games the Capitals
offices will close at 3 p.m. during the regular work week as staff will be
preparing for that evening’s game.
Caps Communications
All full-season planholders will automatically be signed up for Game Notes
and our weekly Planholder Updates delivered via e-mail. Game Notes and the
Planholder Updates will also be available at WashingtonCaps.com. You can
also follow the Caps on Twitter: @washcaps and @WashCapsGS. Please
call Capitals Guest Services at 202.266.2350 or e-mail guestservices@
washcaps.com to make any changes to your email address on file.
Children
All children age 3 and older require a ticket for admission to Capitals games
and other ticketed events. Children who have not yet reached their third
birthday may enter the Verizon Center without a ticket and may sit on the lap
of an adult.
9
Contact Us
Washington Capitals
627 N. Glebe Road, Suite 850
Arlington, VA 22203
Front Office 202.266.2200
Capitals Sales 202.266.CAPS
Capitals Guest Services 202.266.2350
Email: guestservices@washcaps.com
WashingtonCaps.com
PRESENTED BY
WALTER E. WASHINGTON
CONVENTION CENTER
OCT. 2, 2010
DON’T MISS THE
TOTAL CAPS
EXPERIENCE!
Panel discussions featuring
Majority Owner Ted Leonsis,
coaches, players, team executives
and others
Autographs
Skills Clinics and Interactives
History of the Capitals and the NHL
Winter Classic uniforms unveiled
Doors Open
Doors open one hour before the start of the game (unless
otherwise noted) allowing Capitals fans to get to their seats
and enjoy the warm ups. Please consult the schedule at
WashingtonCaps.com for game times prior to leaving home.
Fan Comments
The Capitals are always looking for ways to improve the fan
experience at our games and welcome your suggestions
and comments. Comment sheets are available at our Guest
Services windows, located near sections 102 on the main
concourse and section 402 on the upper concourse and at our
Planholder Hub located behind section 115.
Fan Behavior and Safety Notice
The Washington Capitals appreciate the enthusiastic support
shown by our fans at the Verizon Center, and we encourage
active cheering. However, individual conduct must be bound
by law and should not violate the rights of other fans to enjoy
the game.
Guests using foul or abusive language, appearing intoxicated
or otherwise displaying disorderly conduct are subject
to ejection from Verizon Center without refund. Please
contact your nearest usher or the Guest Services locations
behind sections 102, 115 or 402 to report such behavior.
Inappropriate behavior by anyone using an account holder’s
ticket(s) is cause for cancellation of ticket privileges.
FOR MORE INFO, VISIT
WASHINGTONCAPS.COM
10
In consideration of other Caps fans, please wait for a stoppage
in play before leaving or returning to your seats. Also, please
avoid obstructing the view of other Caps fans seated behind
and around you.
Group Sales
Bring your church, school, office or professional group out to a game!
Contact your Guest Services specialist directly or Capitals Guest Services at
202.266.2350 for information on group outings.
Lost and Found
To report any lost items while attending an event, contact Verizon Center
at 202.628.3200 ext. 7810. Please leave your name, telephone number,
description of item, date when item was lost and seat location. During the
event you may stop by the Guest Services windows, located near sections
102 on the main concourse and section 402 on the upper concourse.
Lost or Stolen Tickets
Replacement tickets are one of the benefits of being a Capitals season-ticket
holder. The Washington Capitals will replace tickets only when the request
is made in writing or in person by the account holder. Please e-mail your
requests for reprints to guestservices@washcaps.com. Requests must be
made at least five hours before game time. Only the primary account holder
may request and receive replacement tickets. Avoid lines at the box office by
going online to the My Capitals Account section of WashingtonCaps.com to
reissue or e-mail your own tickets. The Washington Capitals reserve the right
to refuse replacement of lost or stolen tickets. Before entering Verizon Center
visit our planholder priority window at the main box office for assistance.
Valid ID is required.
Metro
The Metro can be accessed very easily from Verizon Center. The Metro
station that is directly underneath Verizon Center is Gallery Place/Chinatown
(Red/Green/Yellow lines). It is located at the corner of 7th and F streets and
7th and H Streets.
MostValuableKids.org
The Washington Capitals direct affiliation with MostValuableKids.org allows
ticket holders to donate unused tickets that will allow underprivileged
children from the Washington, D.C., metropolitan area the opportunity to
attend a game. Donations can be made online via the My Capitals Account
section of WashingtonCaps.com. Since Most Valuable Kids distributes
donations to local charities and nonprofits, donations must be made 48
hours prior to game time.
11
Planholder Hub
Capitals representatives are available to assist you with any
questions or concerns during your visit at Verizon Center.
The new Planholder Hub behind section 115 on the main
concourse is one such location.
On the move
but need your
Caps info?
Caps Mobile lets you use
your mobile phone to
stay connected with the
Caps! Receive text alerts,
win prizes, download
ringtones, and more!
For more information on
all Caps Mobile offerings,
visit the Fan Zone section of
WashingtonCaps.com
Stay Caps
Connected with
Caps Mobile
Planholder Priority Window
For all your planholder needs, please enter through the F
Street entrance of Verizon Center to the designated planholder
priority windows at the main box office. The planholder priority
window is exclusively for planholder use throughout the
Capitals season. Use this window to solve ticket problems or
ask questions about your season ticket account.
Puck Alert
Despite enhanced spectator shielding measures, pucks may
be propelled into spectator areas at any time during warm
ups or after play stops. To avoid injury from a puck entering
the seating area, stay alert whenever you are in the stands.
If you are struck, immediately contact the nearest usher for
assistance and head to the first aid station behind section
109 on the main concourse and section 411 on the upper
concourse.
Season-Ticket Holder Locker Room
Visit the Washington Capitals Season-Ticket Holder Locker
Room at http://capitals.nhl.com/club/page.htm?id=56888 for
everything you need to know about managing your seasonticket plan! Sign up to be the First Star of the Week, log into
your online account manager, sign up for the Ticket Partner
Program and read an online version of the Planholder Update.
Security Policy
Fans are encouraged to arrive early as Verizon Center has a
security policy for all events. Patrons will be subject to search
and possibly hand-held metal detectors. For the safety of our
players and guests, the following items cannot be brought into
Verizon Center, including but not limited to: tape-recording
equipment, flash photography, alcoholic beverages, bottles
and cans, knives, luggage, backpacks and any large bags.
Verizon Center will not store any bags during the event. No
outside food or beverages are allowed inside the Verizon
Center.
12
All bags, briefcases, book bags or items similar in nature will be searched as
patrons enter the arena. Each patron attending events will be allowed one
personal item that falls within the following size constraints: no longer than
13 inches, taller than 9.5 inches and wider than 6 inches. Items that do not fit
within these size limitations may not be allowed in the arena at the discretion
of security personnel. Verizon Center consults with local law enforcement
agencies on a continual basis. Some of the security measures in place will be
apparent to patrons and some will remain unseen and undisclosed.
Select-a-Seat Event
All season-ticket holders will receive an invitation to the annual Select-ASeat event (date TBD) where you will have the opportunity to upgrade or
relocate your seats after seats have been renewed for the following season.
Full season-ticket holders will be invited to the Verizon Center for a private
event to view available seat locations. This event is typically held at the
conclusion of the playoffs. (Based upon availability)
Smoking Policy
In order to promote a healthy and smoke-free environment, Verizon Center
enforces a strict no smoking policy within all public areas inside the building.
We sincerely appreciate your adherence to this policy.
10 Ways to Use Your Tickets
BUSINESS
• Take a potential customer and close a sale at the arena
• Run a sales contest and reward the winner with tickets
• Reward a customer who gave you a referral
• Take a long-term customer to say “Thanks”
• Reward suppliers and vendors who help you meet your deadline
PERSONAL
• Use them for yourself!
• Treat family and friends to an exciting experience
• Use as a birthday or holiday gift
• Donate to Most Valuable Kids through your online account manager
• Thank a neighbor who takes care of your pets, gets your mail, etc.
13
Twitter
Follow the Capitals on Twitter:
@washcaps – for all the latest team news
@WashCapsGS – for planholder information, event reminders,
FAQs and contests
Presented by
Tune in to
Capitals Report
every Wednesday
at 2 p.m. to find
out the latest in
Caps hockey!
Exclusively on
WashingtonCaps.com
WashingtonCaps.com
• Season-Ticket Holder Locker Room
• Breaking News
• Promotional Announcements
• Game-day analysis
• Player features
• Locker room interviews
• Video news conferences
• Message boards
• Game highlights
• Scores and stats
• My Capitals Account feature for planholders
Send in your questions
or comments to be
read live on the air
to capitalsreport@
washcaps.com or send
an instant message to
CapitalsReport
TUNE IN ONLY ON
WASHINGTONCAPS.COM
14
McDonald’s and Chipotle
Located on the NW corner of Verizon Center, at 7th and G
streets, McDonald’s and Chipotle opened their doors to fans in
2003.
Dunkin’ Donuts
Dunkin’ Donuts is located on 7th Street NW at Verizon Center
in between F and G Streets NW. The largest coffee and baked
goods chain in the world is providing customers another
location in DC for high quality coffee, bagels, donuts and other
baked goods. Store hours are Monday through Sunday from
6:00 a.m. to 10:00 p.m. For more information please visit
www.dunkindonuts.com
Fan Gear Store
Fan Gear, located just inside Verizon Center’s main lobby on F
Street, is every patron’s favorite place to shop offering team
merchandise for Verizon Center’s own Washington Wizards,
Washington Capitals and Washington Mystics. Merchandise
can also be found for the Georgetown Hoyas Men’s basketball
team. The store is open two hours before Wizards, Capitals
and Mystics games and stays open a half hour following the
games.
The Greene Turtle
The Greene Turtle is THE place to catch all of your Capitals
action. With TVs everywhere, including every booth, there’s not
a bad seat in the house. So relax with friends and don’t miss
a minute of the action! The Greene Turtle is located on the SE
corner of Verizon Center at 6th and F streets. With over 25
locations in the Mid-Atlantic area, find a location near you at
www.thegreeneturtle.com.
15
Noah’s Pretzels
Check out the Noah’s Pretzels concession stand inside
Verizon Center. Stop by and enjoy a hot, fresh, hand-rolled
pretzel before and during the game. Noah’s Pretzels offers
a variety of recipes from their original secret and cinnamon
pretzels to their delicious pretzel wraps. A portion of Noah’s
Pretzels profits are donated to local Autism foundations. Visit
www.NoahsPretzels.com to learn more about their Autism
awareness programs. Noah’s Pretzels at Verizon Center is
located outside of Section 112.
Capital One Bank
There are five Capital One Bank ATMs inside Verizon Center
for your convenience. ATMs are located at Sections 119 and
112 on the main concourse. In addition, there are two ATMs
located on the upper concourse near the escalators at Section
400 and outside Section 418.
16
Capitals Charitable Partnerships
WASHINGTON CAPITALS CHARITIES
The Washington Capitals make a
positive impact in the local community
through the team’s nonprofit arm,
Washington Capitals Charities. The Washington Capitals are dedicated to the
enhancement and development of the community that has supported them
for so many years. Since its creation in 2000 Washington Capitals Charities
has raised more than $3.25 million through various fundraisers, auctions,
raffles and fan donations. The foundation has also donated to numerous
charities. Some of the worthy nonprofit organizations that Washington
Capitals Charities has given to include: Children’s National Medical Center,
The Children’s Inn at NIH, the Foundation Fighting Blindness, the USO of
Metropolitan Washington, Zero: The Project to End Prostate Cancer and local
youth hockey leagues and schools throughout the D.C. area.
Monetary donations can be made online at WashingtonCaps.com or by
sending a check or money order made payable to Washington Capitals
Charities to:
Washington Capitals Charities
627 N. Glebe Road, Suite 850
Arlington, VA 22203
For information on requesting a donated item for your organization’s
upcoming fundraiser, please visit: www.WashingtonCaps.com/donations
Tips & Tricks
Keep an eye out for special Caps Care fundraisers taking place at Verizon
Center. Silent auctions, Fall and Spring Puck Surprises and Pick-A-Stick are
just a few of the events that will take place during Capitals home games and
benefit Washington Capitals Charities. Currently scheduled events include:
• Oct. 23 Hockey Fights Cancer Silent Jersey Auction
• Oct. 30 Inova Blood Donor Services Blood Drive
• Nov. 5 Fall Puck Surprise
• Nov. 11 Courage Caps Launch
• Nov. 20 Food Drive
• Dec. 11 Toy Drive presented by GEICO
• Dec. 23 Player Wives Gift Basket Auction
• Jan. 9 Caps Care Casino Night and Auction
• March 11 Pick-A-Stick
• March 26 Inova Blood Donor Services Blood Drive
• April 6 Spring Puck Surprise
*Dates subject to change.
17
Capitals Charitable Partnerships
Rock the Red
on the Road
The Washington Capitals are
proud to offer Caps fans official
team license plates in the state of
Maryland and the Commonwealth
of Virginia.
In Maryland, fans can order the
Caps license plate for a one-time
fee of $50. A portion of the fee
is tax-deductible and benefits
Washington Capitals Charities. Todate, more than $30,000 has been
raised for the team’s charity.
In Virginia, thanks to hundreds of
fans that stepped up to submit
prepaid applications, a Caps
license plate will be available in
2011 at Department of Motor
Vehicles’ locations. The Caps
Virginia license plate costs $25
annually ($35 for a personalized
plate). At the milestone of 1,000
Caps Virginia license plates
purchased, a portion of the
proceeds from the annual fee
will benefit Washington Capitals
Charities.
Most Valuable Kids
The Washington Capitals team up with Most
Valuable Kids Inc. to provide a unique
opportunity for Caps planholders to donate
unused game tickets to underserved children,
recuperating soldiers and active military
and their families in the Washington, D.C., metropolitan area.
Tickets that would otherwise go unused are redistributed by
Most Valuable Kids to either injured soldiers or active military
and their families; or to boys and girls, 18 and younger,
through various local nonprofit organizations. Most Valuable
Kids’ mission is to provide an unparalleled reward system for
local underprivileged children and children’s organizations that
show exemplary behavior, spirit and community service. In
offering children the opportunity to come face to face with
athletic and entertainment role models, Most Valuable Kids’
program fosters the development of self-esteem and a deeper
understanding of the benefits of hard work and perseverance
during adolescent and teenage years. For more information on
Most Valuable Kids go to www.mostvaluablekids.org.
How do I donate?
Tickets can be donated online using Account Manager. You can
access your account by visiting WashingtonCaps.com. Tickets
can be donated up to 48 hours prior to the event.
For more information and
the latest news on the Caps
license plates program,
visit WashingtonCaps.com/
licenseplate. If you have any
questions, please contact the
Caps License Plates Program by
email at CapsLicensePlates@
washcaps.com or by phone at
202.266.2200.
18
Capitals Platinum Rink Partners
VIRGINIA
Ashburn Ice House
21595 Smith Switch Road
Ashburn, VA 20146
(703) 858-0300
www.ashburnice.com
Kettler Capitals Iceplex
627 N. Glebe Road, 8th Floor
Arlington, VA 22203
(571) 224-0555
www.kettlercapitalsiceplex.com
SkateQuest Reston
1800 Michael Faraday Court
Reston, VA 20190
(703) 709-1010
www.skatequest.com
DISTRICT OF COLUMBIA
Ft. Dupont Ice Arena
3779 Ely Place, SE
Washington, DC 20014
(202) 584-5007
www.fdia.org/Home.asp
MARYLAND
Gardens Ice House
13800 Old Gunpowder Road
Laurel, MD 20707
(301) 953-0100
www.thegardensicehouse.com
Rockville Ice Arena
50 Southlawn Court
Rockville, MD 20850
(301) 294-8101
www.rockvilleicearena.com
Skate Frederick
1288 Riverbend Way
Frederick, MD
(301) 662-7362
www.skatefrederick.com
19
VIP Benefits – On the Glass
VIP full season-ticket holders enjoy all the regular full seasonticket holder benefits listed in addition to these exclusive VIP
benefits:
• VIP Team Autographed Premium Gift – Each
account will receive one 2010-11 team autographed
item. (Estimated delivery date, early 2011)
• VIP Seat Covers – All VIP seat holders will receive a customized
seat cover. If requested, the Caps will personalize your
name or company’s name on the back of the seat cover.
• VIP Event with Ted and Special Guests – All
VIP seat holders will be invited to a private VIP
event with Ted Leonsis and special guests.
• VIP Guaranteed Giveaways – All VIP seat holders will
receive all promotional giveaway items (upon request).
HOCKEY
FROM A
WOMAN’S
PERSPECTIVE
Exclusive invitations
to Caps events
Take a closer look at
our players
Learn more about
hockey and the Caps
Blogs written from
local female hockey
fans and celebrities
• Parking – Complimentary off-site parking (1 pass per 2-4 seats).
• Club Memberships – Complimentary memberships
to the Coaches Club and the Acela Club.
• Complimentary Game Programs
Power Play Club Benefits
Power Play Club Member Benefits include all full seasonticket holder benefits (including VIP benefits), plus:
• Travel to an Away Game (one for each seat in your plan) –
Travel to one pre-selected away game per year. Travel includes
airfare, lodging at team hotel for two nights, private reception with
special guests, golf outing and game tickets.
• Complimentary Acela Club Access – with gourmet buffet meal
and one drink coupon (draft beer, house wine or soda) each game.
For more info and to
join the FREE club,
visit ScarletCaps.com
20
Season Ticket Holder Benefits
• Price Savings – As a full season-ticket holder receive significant price savings off
gate prices.
• Guaranteed Seat Location – You are guaranteed your same great seats for all 44
home games.
• Priority for Additional Tickets – Full season-ticket holders can purchase
additional tickets prior to public on sale dates. Based on availability.
• Power Pay – Option to pay for your full season tickets with our interest-free, 12
month payment plan.
• Stanley Cup Playoff Ticket Guarantee – Allows you to purchase your own seats
for the entire Stanley Cup playoffs. Also take advantage of our Pay as We Play
playoff payment program when you renew your season ticket seats for the 2011-12
season.
• My Capitals Online Account Manager – Access your account online for added
convenience. My Capitals Account Manager allows you to renew your season
tickets, make payments online, forward your tickets via email to clients, family or
friends, donate your tickets to charity and post your tickets for re-sale through the
Capitals/Ticketmaster TicketExchange – all from your computer.
• Exclusive Season-Ticket Holder Gift – (one per account) – New for 2010-11
opportunity to purchase additional gifts for your friends and family. (Price TBD)
• Season-Ticket Holder Party
• Private Skate Event
• Monthly Chalk Talks
• Fan Forum Teleconferences
• Select-A-Seat Event
• Season-Ticket Holder Savings Card
• Game Program and Yearbook Name Listing
• Priority access to concerts and events in the area via online purchase.
Based on availability.
• Season-Ticket Holder Locker Room
• Dedicated Guest Services Specialist
• Complimentary Team Media E-Guide, Yearbook, Caps E-Newsletter and
more!
• New for 2010-11 – Complimentary special event and welcome messages on
Verizon Center LED Boards. (Based on availability)
21
New for 2010-11
Loyalty Recognition Program
•
•
•
•
•
Rookie: First Season
First Line: 2 to 5 years of Loyalty
All-Star: 6 to 11 years of Loyalty
MVP: 12 to 24 years of Loyalty
Hall of Fame: 25 plus years of Loyalty
Each loyalty level group will receive a customized lanyard, ticket pouch and
lapel pin for the 2010-11 season. The items will be included in your seasonticket package. Each account will receive the same number of items as they
have seats. To be classified in each group, the primary account holder must
have had ownership of their season-ticket account for consecutive seasons.
The Capitals will determine each planholders loyalty level by using the seat
history information on their season-ticket account. In addition, for the 201011 season, each group will have their own dedicated night during the season
when they will be recognized by having their names listed in-arena. Each
group will also be listed under their loyalty level group listing in the 2010-11
Game Program and Yearbook as well as a listing in the Season-Ticket Holder
Locker Room.
22
Account Manager
My Capitals Account Manager lets you manage your season tickets quickly
and easily:
• Renew your account or pay an invoice
• Manage all tickets at a glance
• Forward tickets to friends, family or clients via email. Additional fees may
also include an authentication and TicketFast® delivery fee.
• Post your tickets for resale on the Ticketmaster TicketExchange
• Donate tickets to Most Valuable Kids
Access your personal account today!
Follow these simple steps:
1. Visit www.WashingtonCaps.com
2. Select the “Tickets” tab, then “Season Ticket Holder Locker Room” and
then “Manage Your Account”
3. Log in using your Account ID and Password (contact Guest Services at
202.266.2350 if you do not have that information)
4. Select Manage Your Tickets
5. Select the tickets you would like to forward, post for resale, or donate –
it’s that easy!
Renew Your Account or Pay an Invoice Online
Washington Capitals Account Manager will allow you to make all of your
ticket invoice payments online. At that time you can simply log-in to your
personal account and select the “Pay Invoice” option. Here you will be able to
view your past invoices, make payments, renew your tickets for the upcoming
season or even purchase your playoff tickets. Take advantage of this new
option and avoid the hassles of making payments in person, over the phone
or by mail.
Forward Your Tickets
Now you can send your tickets to virtually anyone up to two hours before
the game via ticket forwarding. This service allows you to e-mail tickets to
friends, family, clients or other guests when you can’t attend a game. Simply
log-in to your personal account, select the ticket or group of tickets you wish
to send, enter the recipient’s information and select “Forward.” It’s easy, and
you don’t even have to have the tickets in hand. Avoid the hassles and costs
of overnight or in-person delivery and start enjoying the benefits of this new
service.
How It Works
Each of your season tickets carries a unique barcode. During the forwarding
process, the barcode on your original season ticket is cancelled and a new
one is issued electronically. The recipient is e-mailed a new TicketFast ticket
with a unique barcode that can be printed out on an 8.5 x 11” page with any
standard computer printer.
23
Account Manager
TicketExchange
FAQ
What happens if my tickets do
not sell?
You will be notified via email if
your tickets do not sell before
your indicated expiration date.
Your listing will be automatically
removed and your original tickets
will still be valid for entry. If you
cannot attend the game, you
also have the option of emailing
your tickets to a friend via Ticket
Forwarding. Additional forwarding
fees may also include an
authentication and TicketFast®
delivery fee.
Are there additional fees?
Sellers pay 10% of the posting
price only when their posted
tickets have sold. Buyers pay
additional fees during the
purchase process that will be
reflected in the listing price of the
ticket. Additional fees may also
include an authentication and
TicketFast® delivery fee.
Can I purchase additional game
tickets as a season-ticket
holder?
Yes, season- ticket holders can
use TicketExchange to purchase
additional Capitals tickets directly
from other season-ticket holders.
Buying through TicketExchange is
safe, secure, easy and with email
delivery, you’ll receive your extra
tickets right away.
Ticket Forwarding is an inexpensive alternative to other
overnight delivery and courier services and provides a secure
alternative method to ensure your tickets get used.
Post Your Tickets For Resale
TicketExchange offers fans a legitimate and secure forum
for buying and selling tickets online. The total integration
of TicketExchange with Ticketmaster systems provides a
seamless solution for overall fan satisfaction. Since only
Ticketmaster tickets may be posted on TicketExchange, buyers
are guaranteed authenticity and exact seat locations.
When a ticket is sold, the original barcode is cancelled and a
new one is issued, eliminating the possibility of counterfeiting.
TicketFast® enables immediate email delivery of purchased
tickets, saving customers the time and trouble of coordinating
transactions. TicketExchange also uses built-in pricing
regulations based on the locations of the seller and the event
in order to ensure compliance with state laws that set the
maximum allowable resale price per ticket.
Sell your tickets online via the Capitals Online Account
Manager. Post your tickets for sale in a safe and legitimate
way. The program allows fans to have more flexibility with their
ticket plans, giving them control over which tickets they use
and which they choose to sell in the online forum.
Once your posted tickets are purchased, the amount of the
sale price is credited, less the 10% seller fee. The barcodes on
your sold tickets are cancelled and new barcodes are issued.
The new tickets are then electronically delivered to the buyer
via TicketFast® for at-home printing using any standard
printer without the hassle and delay of mail delivery. Prior to
posting your tickets, you must choose to either:
1. Apply resale credit towards your Capitals account for your
2011-12 season renewal.
2. Request to have money deposited to a valid credit card or
checking account by Ticketmaster when your seats are
sold. Please allow 15-20 business days after the purchase
to process and deposit your payment.
*Please note that any fraudulent ticket activity related to the
resale or ticket forwarding of your season tickets will result
in the cancellation of your 2010-11 season and 2011 playoff
tickets.
24
Donate Your Tickets
Donations can be made online up to 48 hours prior to a home game. All ticket
donors are issued a tax deductible receipt directly from the Most Valuable
Kids program.
The Capitals have partnered with Most Valuable Kids (www.
mostvaluablekids.org) to distribute donated tickets. The Most Valuable Kids
program works with child focused nonprofit organizations in the Washington,
D.C./ Baltimore areas to receive donated tickets as well as nonprofit agencies
serving injured soldiers active military and their families.
25
Membership Includes:
Exclusive Member Kit
Game Day Activities
Special Events
Free Open Skates
Monthly Contests
Player Meet & Greets
Members Only
Mike Knuble Bobblehead

the information you need to know about your

Transcription

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