One-Stop Resource - Washington Capitals

Transcription

One-Stop Resource
All the information you need to know about your season tickets
Table of Contents
Letter from Ted
3
Schedule
4
Arena Map
5
Meet the Guest Services Team
6–9
Washington Capitals A to Z Guide
10-15
Verizon Center Shops and Restaurants
16-17
Charitable Partnerships
18-19
Capitals Platinum Rink Partners
Planholder Benefits
20
21-22
Full Season Ticket Holder Loyalty Program
23
Full Season Ticket Holder Anniversary Program
24
Account Manager
25-27
Let’s Get Ready
As we await the 2011-12 season, I can’t help but get excited about the upcoming
year. As an organization we feel we have added some important pieces to our
lineup this off-season, and those acquisitions will help us in our quest for a
Stanley Cup.
We delivered on our promise to improve our team. We will remain focused on
doing the right things the right way, and we want a team that continues to retain
and attract top talent. Every one of our signings was for a player who wanted
to play for the Washington Capitals because of our desire and commitment to
compete for a Cup as well as play in a world-class city in front of an electrifying
fan base. Together we have made the Washington, D.C., area a hockey
destination; I give our fans a ton of credit for this great evolution.
Ted Leonsis
Chairman and
There is a definite buzz around Kettler Capitals Iceplex and our neighboring
communities. I think back to our weeklong July development camp for our
prospects. The fan turnout was amazing. And once again I’m looking forward to
the Capitals Convention; what a tremendous event that has become for the entire
family.
Majority Owner
In 2010-11 we earned the top seed in the Eastern Conference for the second
straight season (first time we have accomplished that in franchise history) and
captured our fourth consecutive Southeast Division title. We closed the regular
season with a 25-8-8 home record and earned the second best home winning
percentage in the NHL. We have ranked in the top 3 on home ice in each of the
past three seasons, and our 84 wins at home are tied with San Jose for most in
the NHL during that span. It is without question that our fans, now known around
the league for their fanatical, red-clad support, have played a key role in that
success. As I’m fond of saying: We are in this together.
As you can see, we are in the process of building a generationally great team
that is positioning itself to continually compete with the best in the NHL. It is your
excitement and unwavering support that fuels much of that success – all of us at
the Caps thank you.
We have a 98% season-ticket renewal rate and one of the largest season-ticket
holder bases in the NHL. Once again we will sell out every game at Verizon
Center, and we will continue to provide a home-ice environment that is second to
none. We continue to work diligently to improve all areas of your experience, and
perhaps the most noticeable will be the recently installed new sound system. You
also will see our eight new mini loge boxes, which are aimed at small businesses
and have either six or eight seats.
Be assured, we will continue to strengthen all aspects of our organization with
the keen focus on winning a championship. I hope you share my enthusiasm
about the upcoming season. The pride of belonging to this team unites us.
— Ted
202.266.2350 | guestservices @ washcaps.com
3
2011-12 Season Schedule
SEPTEMBER
SUN
MON
TUES
WED
5
4
THUR
6
FRI
7
OCTOBER
SAT
SUN
1
2
3
8
9
10
MON
TUES
WED
THUR
FRI
SAT
1
3
2
4
5
6
7
CHI
11
12
13
14
15
16
7 p.m.
17
9
10
11
12
TB
19
20
Baltimore
Hockey Classic
NSH
25
26
22
27
28
29
MON
TUES
WED
THUR
8
9
16
21
22
27
17
23
29
12
4
MON
19
11
25
NYR
WED
26
18
THUR
FRI
9
10
15
16
17
NYI
22
12
18
24
13
SUN
19
20
26
5
6
12
28
19
31
THUR
FRI
APRIL
SAT
SUN
2
3
12
18
13
19
8
22
17
23
OTT
28
18
TB
7 p.m.
24
MTL
7 p.m.
TUES
2
25
TOR
7 p.m.
7 p.m.
29
WED
3
THUR
4
9
FRI
5
SAT
6
FLA
7
NYR
7 p.m.
3 p.m.
10
8
9
10
11
12
13
14
17
15
16
17
18
19
20
21
24
22
23
24
25
26
27
28
31
29
30
1 p.m.
15
16
WPG
20
21
22
PHI
26
27
BUF
28
7 p.m.
29
BOS
7 p.m.
23
WPG
7 p.m.
30
MTL
7 p.m.
Home Game
4
16
8:30 p.m.
DET
7 p.m.
11
BOS
14
7:30 p.m.
25
21
7 p.m.
TB
7 p.m.
6 p.m.
15
TB
7 p.m.
NYI
CHI
5 p.m.
7
7 p.m.
11
MIN
6
CAR
5 p.m.
10
FLA
MON
1
7 p.m.
TOR
9
7 p.m.
7 p.m.
WED
5
8
7:30 p.m.
27
4
NYI
NJ
4
SAT
3
2 p.m.
14
20
26
1
TBD
FRI
WPG
CAR
TUES
PHI
7 p.m.
MTL
7
13
31
CBJ
2
7:30 p.m.
TB
MON
THUR
SJ
3 p.m.
24
30
7 p.m.
7 p.m.
7:30 p.m.
SUN
29
BUF
WED
7:30 p.m.
30
28
FLA
7 p.m.
MARCH
27
8 p.m.
BOS
29
23
NJ
FLA
NYR
27
22
1
21
7 p.m.
25
21
17
7 p.m.
TUES
BOS
CAR
16
9 p.m.
NYR
12:30 p.m.
10
COL
7:30 p.m.
MON
14
TB
7:30 p.m.
23
3 p.m.
20
26
FEBRUARY
7
7 p.m.
MTL
7 p.m.
PIT
11
PIT
7:30 p.m.
15
WPG
SJ
LA
14
7 p.m.
6
9
7 p.m.
8:30 p.m.
10:30 p.m.
10:30 p.m.
8
NSH
SAT
5
7 p.m.
5 p.m.
19
7 p.m.
CGY
CAR
13
3
7 p.m.
TOR
7 p.m.
25
4
SAT
2
OTT
7
PHI
30
3
FRI
7 p.m.
BUF
4 p.m.
10 p.m.
OTT
12
29
VAN
THUR
6
7 p.m.
2
8
5
FLA
BUF
TUES
1
WED
7:30 p.m.
7 p.m.
SUN
28
7 p.m.
18
24
27
1
STL
JANUARY
26
PIT
7 p.m.
7 p.m.
28
TUES
TOR
WPG
7 p.m.
25
22
7 p.m.
EDM
MON
NJ
8:30 p.m.
PHX
SUN
7 p.m.
WPG
8 p.m.
21
DET
5
11
NJ
7 p.m.
NSH
20
7 p.m.
7 p.m.
10
7 p.m.
20
24
31
7 p.m.
PHI
NYI
7 p.m.
15
23
DECEMBER
SAT
4
CAR
DAL
14
19
7 p.m.
15
OTT
9:30 p.m.
3
7:30 p.m.
13
18
FLA
30
FRI
2
ANA
7
17
7 p.m.
1
6
16
30
BUF
8 p.m.
NOVEMBER
24
3rd Annual
14
7 p.m.
Capitals
Convention
8:30 p.m.
NSH
7 p.m.
23
CHI
7 p.m.
CBJ
SUN
21
CBJ
7 p.m.
13
PIT
7 p.m.
18
8
CAR
5 p.m.
Away Game
Preseason Home Game
Verizon Center Arena Map
218
219
217
216
215
214
213
212
211
220
210
225
205
226
227
228
229
200
201
202
203
204
Gallery Place/
Chinatown
Main Entrance
Box Office / Will Call
Map Legend
Men’s Restroom
Escalators
Women’s Restroom
ATM Machine
Unisex Handicap Accessible Restroom
Water Fountain
Elevator
Guest Services
First-Aid
Planholder Hub
Stairs
5
Jim Van Stone – Senior Vice President of Ticket Sales and Services,
Monumental Sports and Entertainment
Signed by the Capitals: August 2007
Hometown: Cinnaminson, N.J.
School: William Paterson College/Temple University
Favorite Caps Player: Brooks Laich
Favorite Caps Moment: The continuous support and home ice advantage that we
receive from the very best fans in the NHL.
Favorite Capitals Planholder Benefit: A Guest Services team that is there to help
provide extraordinary personal service for all of our planholders.
Thoughts on the 2011-12 Season: Another fantastic season with incredible
highlights and memories for our clients.
Greg Monares – Senior Director, Guest Services, Monumental Sports and
Entertainment
Hometown: El Paso, Texas
School: University of Maryland
Favorite Caps Player: Nicklas Backstrom
Favorite Caps Moment: Watching a Capitals victory over the Penguins at the
Winter Classic in person.
Favorite Capitals Planholder Benefit: Season-Ticket Holder Party at Six Flags - a
great way to meet the team and have some fun.
Thoughts on the 2011-12 Season: Watching our new additions to the team
contribute in our quest for the Stanley Cup!
Rick Olivieri – Director, Guest Services
Hometown: Rome, Italy
School: Temple University/Florida State University
Favorite Caps Player: Peter Bondra and Marcus Johansson
Favorite Caps Moment: Clinching the Southeast Division title and a playoff berth in
the last home game of the 2007-08 season.
Favorite Capitals Planholder Benefit: The Season-Ticket Holder Party
Thoughts on the 2011-12 Season: I’m looking forward to watching all of our
offseason acquisitions competing in training camp.
6
Christi Carson – Senior Guest Services Specialist
Signed by the Capitals: May 2008
Hometown: Memphis, Tenn.
School: University of Tennessee
Favorite Caps Player: Alex Ovechkin
Favorite Caps Moment: Beating the New York Rangers in Game 7 of Round 1 in
front of a sold-out crowd of Caps fans at the Verizon Center!
Favorite Capitals Planholder Benefit: The Season-Ticket Holder Party because it’s a
unique event that our fans, staff and players all enjoy.
Thoughts on the 2011-12 Season: I’m looking forward to seeing what this team can
do with all the new talent coming in and how they will mix with our veteran players.
I hope it’s the perfect combination to bring home a Stanley Cup!
Connery Flanagan – Guest Services Specialist
Signed by the Capitals: July 2010
Hometown: Storrs, Conn.
School: Eastern Connecticut State Univ.
Favorite Caps Moment: Beating the Rangers in Game 7 of the 2009 playoffs
Favorite Capitals Planholder Benefit: Season-Ticket Holder Party at Six Flags.
Thoughts the 2011-12 Season: Looking forward to the newly acquired players
meshing with the rest of the team.
Greg Gosselin – Guest Services Specialist
Hometown: Merrimack, N.H.
School: Franklin Pierce College/Southern New Hampshire University
Favorite Caps Player: Marcus Johansson
Favorite Caps Moment: Nicklas Backstrom’s hat trick in Game 2 of the 2010
playoffs against the Canadiens. His third goal sealed the win for the Caps just 31
seconds into overtime.
Favorite Capitals Planholder Benefit: Season-Ticket Holder party and free skate
sessions. Both events give season-ticket holders the chance to get to know the
Guest Services team.
Thoughts on the 2011-12 Season: Excited to see the new faces and the changes to
the roster. The new guys should bring a good boost to the team.
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Kelly Jones – Guest Services Specialist
Hometown: Rochester, N.Y.
School: Cornell University/Georgetown University
Favorite Capitals Player: Matt Hendricks
Favorite Capitals Moment: Any of Hendricks’ nifty shootout goals from the 201112 season!
Favorite Caps Planholder Benefit: The Loyalty Recognition Program
Thoughts on the 2011-12 Season: I think this team is going to show the rest of the
league how to win through our scoring touch, physical toughness and goaltending
dominance!
Sean Goodman – Senior Guest Services Specialist
Signed by the Capitals: January 2008
Hometown: Gaylord, Mich.
School: Western Michigan University
Favorite Caps Player: Mike Knuble
Favorite Caps Moment: Watching the development of Karl Alzner and John Carlson
last season as they grew into a top pair.
Favorite Caps Planholder Benefit: Guaranteed seat to every game
Thoughts on the 2011-12 Season: After the offseason moves we made, I think we
have the deepest team in the league. I am excited to watch the season play out
and see what the guys can accomplish as a team.
Scott Haberle – Guest Services Specialist
Signed by the Capitals: December 2008
Hometown: Pittsburgh, Pa.
School: Indiana University of Pennsylvania
Favorite Capitals Player: Matt Hendricks
Favorite Caps Moment: Unveiling of the Winter Classic uniforms at the 2010 Caps
Convention.
Favorite Caps Planholder Benefit: First Star of the Week & the Fan Forum
Teleconferences
Thoughts on the 2011-12 Season: MVP, MVP, MVP!
Katie Bortnick – Guest Services Specialist
Signed by the Capitals: September 2011
Hometown: Gaithersburg, MD
School: University of South Carolina
Favorite Caps Moment: Beating the NY Rangers in game 5 at the Verizon Center
last season when the entire arena was yelling, “We are LOUDER!”
Favorite Capitals Planholder Benefit: The Season-Ticket Holder Party because
who doesn’t love an amusement park with fans, staff and the players!
Thoughts on the 2011-12 Season: Bringing home the Stanley Cup!
8
Ben Sugarman – Guest Services Specialist
Signed by the Capitals: April 2011
Hometown: Berwyn, PA
School: George Washington University
Favorite Capitals Player: Alex Ovechkin
Favorite Caps Moment: Ovechkin scoring his 300th career goal and being the
sixth-youngest in NHL history to the milestone!
Favorite Caps Planholder Benefit: Season Ticket Holder Party at Six Flags
Thoughts on the 2010-11 season: Winning what Caps fans deserve - the Stanley
Cup!
Matt Fox – Guest Services Specialist
Signed by the Capitals: January 2011
Hometown: Bowie, MD
School: University of Maryland
Favorite Capitals Player: Alex Ovechkin
Favorite Capitals Moment: Being in the arena for our Game 7 victory over the
Rangers in 2009. I’ve never heard a louder crowd than during the 5 minutes
after Sergei Fedorov’s game winning goal!
Favorite Caps Planholder Benefit: Guaranteed seat location for every game.
Thoughts on the 2010-11 season: I’m looking forwards to seeing our young
team make a push towards the playoffs and make a deep run, hopefully
bringing home the Cup!
Justin Franke – Guest Services Specialist
Signed by the Capitals: October 2011
Hometown: Bangor, WI
School: Valparaiso University
Favorite Capitals Player: Joel Ward and Al Iafrate
Favorite Capitals Moment: Beating the Pens in the 2011 Winter Classic, gotta
love Old-Time Hockey!
Favorite Caps Planholder Benefit: Our Season Ticket Holder Party at Six-Flags
Thoughts on the 2011-12 season: Hopefully two words and one awesome
moment: STANLEY CUP.
9
Capitals A to Z Guide
Accessible Seating
Verizon Center complies with and has been designed to meet the
requirements of the Americans with Disabilities Act. We provide equal
access to all programs, services and opportunities the arena has to offer.
Game-day relocations are available on a limited basis at the Guest Services
locations behind section 102 on the main concourse and 402 on the upper
concourse. Please stop by Guest Services on the same level as your seat
location. For more information on accessible seating and services, please
call 202.661.5065 (voice) or 202.661.5066 (TTY). You may also contact the
Capitals Guest Services team at 202.266.2350.
Capitals Guest Services Team
Our Capitals Guest Services representatives are available to assist you
with any questions or concerns during your visit with the Washington
Capitals. During Capitals games representatives can be found patrolling
the concourses, at the Planholder Hub behind Section 115 and at the Guest
Services booths behind section 102 on the main concourse and section
402 on the upper concourse. Throughout the week you may contact your
Guest Services specialist directly or call the Capitals Guest Services team
at 202.266.2350 or by e-mailing guestservices@washcaps.com. Capitals
Guest Services office hours are Monday through Friday 9 a.m. – 5:30 p.m.,
however on the day of home games the Capitals offices will close at 3 p.m.
during the regular work week as staff will be preparing for that evening’s
game.
Caps Communications
All full-season planholders will automatically be signed up for Game Notes
and our weekly Planholder Updates delivered via e-mail. Game Notes and
the Planholder Updates will also be available at WashingtonCaps.com. You
can also follow the Caps on Twitter: @washcaps. Please call Capitals Guest
Services at 202.266.2350 or e-mail guestservices@washcaps.com to make
any changes to your email address on file.
Children
All children age 3 and older require a ticket for admission to Capitals games
and other ticketed events. Children who have not yet reached their third
birthday may enter the Verizon Center without a ticket and may sit on the lap
of an adult.
10
Contact Us
Washington Capitals
627 N. Glebe Road, Suite 850
Arlington, VA 22203
Front Office 202.266.2200
Capitals Sales 202.266.CAPS
Capitals Guest Services 202.266.2350
Email: guestservices@washcaps.com
WashingtonCaps.com
PRESENTED BY
WALTER E. WASHINGTON
CONVENTION CENTER
SEPT. 24, 2011
DON’T MISS THE
TOTAL CAPS
EXPERIENCE!
Panel discussions featuring
Majority Owner Ted Leonsis,
coaches, players, team executives
and others
Autographs
Skills Clinics and Interactives
History of the Capitals and the NHL
Doors Open
Doors open one hour before the start of the game (unless
otherwise noted) allowing Capitals fans to get to their seats
and enjoy the warm ups. Please consult the schedule at
WashingtonCaps.com for game times prior to leaving home.
Fan Comments
The Capitals are always looking for ways to improve the fan
experience at our games and welcome your suggestions
and comments. Comment sheets are available at our Guest
Services windows, located near sections 102 on the main
concourse and section 402 on the upper concourse and at our
Planholder Hub located behind section 115.
Fan Behavior and Safety Notice
The Washington Capitals appreciate the enthusiastic support
shown by our fans at the Verizon Center, and we encourage
active cheering. However, individual conduct must be bound
by law and should not violate the rights of other fans to enjoy
the game.
Guests using foul or abusive language, appearing intoxicated
or otherwise displaying disorderly conduct are subject
to ejection from Verizon Center without refund. Please
contact your nearest usher or the Guest Services locations
behind sections 102, 115 or 402 to report such behavior.
Inappropriate behavior by anyone using an account holder’s
ticket(s) is cause for cancellation of ticket privileges.
FOR MORE INFO, VISIT
WASHINGTONCAPS.COM
In consideration of other Caps fans, please wait for a stoppage
in play before leaving or returning to your seats. Also, please
avoid obstructing the view of other Caps fans seated behind
and around you.
11
Group Sales
Bring your church, school, office or professional group out to a game!
Contact your Guest Services specialist directly or Capitals Guest Services at
202.266.2350 for information on group outings.
Lost and Found
To report any lost items while attending an event, contact Verizon Center
at 202.628.3200 ext. 7810. Please leave your name, telephone number,
description of item, date when item was lost and seat location. During the
event you may stop by the Guest Services windows, located near sections
102 on the main concourse and section 402 on the upper concourse.
Lost or Stolen Tickets
The Washington Capitals will replace tickets only when the request is made
in writing or in person by the account holder. Please e-mail your requests for
reprints to guestservices@washcaps.com. Requests must be made at least
six hours before game time. Only the primary account holder may request
and receive replacement tickets. Avoid lines at the box office by going online
to the My Capitals Account section of WashingtonCaps.com to reissue or
e-mail your own tickets. The Washington Capitals reserve the right to refuse
replacement of lost or stolen tickets. Before entering Verizon Center visit our
planholder priority window at the main box office for assistance. Valid ID is
required.
Loyalty Recognition
The Washington Capitals value your continued support as full season-ticket
holders. To show our commitment to you, we have two programs to thank
you for that support. Our Loyalty Recognition and Anniversary Programs offer
different benefits based on your continuous years as a full season-ticket
holder. Please view the season-ticket holder benefits portion of this guide for
more information.
Metro
The Metro can be accessed very easily to and from Verizon Center. The Metro
station that is directly underneath Verizon Center is Gallery Place/Chinatown
(Red/Green/Yellow lines). It is located at the corner of 7th and F streets and
7th and H Streets.
MostValuableKids.org
The Washington Capitals direct affiliation with Most Valuable Kids allows
ticket holders to donate unused tickets that will allow underserved children
from the Washington, D.C., metropolitan area the opportunity to attend a
game. Donations can be made online via the My Capitals Account section
of WashingtonCaps.com. Since Most Valuable Kids distributes donations to
local charities and nonprofits, donations must be made 48 hours prior to
game time.
12
On the move
but need your
Caps info?
Caps Mobile lets you use
your mobile phone to
stay connected with the
Caps! Receive text alerts,
win prizes, download
ringtones, and more!
For more information on
all Caps Mobile offerings,
visit the Fan Zone section of
WashingtonCaps.com
Stay Caps
Connected with
Caps Mobile
Planholder Priority Window
For all your planholder needs, please enter through the F
Street entrance of Verizon Center to the designated planholder
priority windows at the main box office. The planholder priority
window is exclusively for planholder use throughout the
Capitals season. Use this window to solve ticket problems or
ask questions about your season-ticket account.
Puck Alert
Despite enhanced spectator shielding measures, pucks may
be propelled into spectator areas at any time during warm
ups or after play stops. To avoid injury from a puck entering
the seating area, stay alert whenever you are in the stands.
If you are struck, immediately contact the nearest usher for
assistance and head to the first aid station behind section
109 on the main concourse and section 411 on the upper
concourse.
Season-Ticket Holder Locker Room
Visit the Washington Capitals Season-Ticket Holder Locker
Room at http://capitals.nhl.com/club/page.htm?id=56888 for
everything you need to know about managing your seasonticket plan! Sign up to be the First Star of the Week, log into
your online account manager, sign up for the Ticket Partner
Program and read an online version of the Planholder Update.
Security Policy
Fans are encouraged to arrive early as Verizon Center has a
security policy for all events. Patrons will be subject to search
and possibly hand-held metal detectors. For the safety of our
players and guests, the following items cannot be brought into
Verizon Center, including but not limited to: tape-recording
equipment, flash photography, alcoholic beverages, bottles
and cans, knives, luggage, backpacks and any large bags.
Verizon Center will not store any bags during the event. No
outside food or beverages are allowed inside the Verizon
Center.
13
All bags, briefcases, book bags or items similar in nature will be searched as
patrons enter the arena. Each patron attending events will be allowed one
personal item that falls within the following size constraints: no longer than
13 inches, taller than 9.5 inches and wider than 6 inches. Items that do not fit
within these size limitations may not be allowed in the arena at the discretion
of security personnel. Verizon Center consults with local law enforcement
agencies on a continual basis. Some of the security measures in place will be
apparent to patrons and some will remain unseen and undisclosed.
Select-a-Seat Event
All season-ticket holders will receive an invitation to the annual Select-ASeat event (date TBD) where you will have the opportunity to upgrade or
relocate your seats after seats have been renewed for the following season.
Full season-ticket holders will be invited to the Verizon Center for a private
event to view available seat locations. This event is typically held at the
conclusion of the playoffs. (Based upon availability)
Smoking Policy
In order to promote a healthy and smoke-free environment, Verizon Center
enforces a strict no-smoking policy within all public areas inside the building.
We sincerely appreciate your adherence to this policy.
10 Ways to Use Your Tickets
BUSINESS
• Take a potential customer and close a sale at the arena
• Run a sales contest and reward the winner with tickets
• Reward a customer who gave you a referral
• Take a long-term customer to say “Thanks”
• Reward suppliers and vendors who help you meet your deadline
PERSONAL
• Use them for yourself!
• Treat family and friends to an exciting experience
• Use as a birthday or holiday gift
• Donate to Most Valuable Kids through your online account manager
• Thank a neighbor who takes care of your pets, gets your mail, etc.
14
Twitter
Follow the Capitals on Twitter:
WE D N E SDAYS 2 P. M .
Tune in to
Capitals Report
every Wednesday
at 2 p.m. to find
out the latest in
Caps hockey!
Exclusively on
WashingtonCaps.com
Send in your questions
or comments to be
read live on the air
to capitalsreport@
washcaps.com or send
an instant message to
CapitalsReport
@WashCaps – Primary account used for communicating team
news to fans
@CapsSlapshot – News, updates and events surrounding
Capitals mascot
@CapsGameEnt – News and updates regarding game
entertainment and CRL. Receives fan feedback on game
nights.
@ScarletCaps – News from the Scarlet Caps blog and Scarlet
Caps club.
@CapsYouthHockey – News and events about the Capitals
youth hockey related programs
@CapsTix – Capitals ticket offers
@CapsCR – News about community activities
WashingtonCaps.com
• Season-Ticket Holder Locker Room
• Breaking news
• Promotional announcements
• Game-day analysis
• Player features
• Locker room interviews
• Video news conferences
• Message boards
• Game highlights
• Scores and stats
• My Capitals Account feature for planholders
TUNE IN ONLY ON
WASHINGTONCAPS.COM
15
McDonald’s
Located on the NW corner of Verizon Center, at 7th and G
streets, McDonald’s opened their doors to fans in 2003.
Chipotle
Located on the NW corner of Verizon Center, at 7th and G
streets, Chipotle opened their doors to fans in 2003.
Dunkin’ Donuts
Dunkin’ Donuts is located on 7th Street NW at Verizon Center
in between F and G Streets NW. The largest coffee and baked
goods chain in the world is providing customers another
location in DC for high quality coffee, bagels, donuts and other
baked goods. Store hours are Monday through Sunday from
6:00 a.m. to 10:00 p.m. For more information please visit
www.dunkindonuts.com. During Verizon Center events you
can also access the Dunkin Donuts stand located on the main
concourse level outside of Section 120.
The Greene Turtle
The Greene Turtle is THE place to catch all of your Capitals
action. With TVs everywhere, including every booth, there’s not
a bad seat in the house. So relax with friends and don’t miss
a minute of the action! The Greene Turtle is located on the SE
corner of Verizon Center at 6th and F streets. With over 25
locations in the Mid-Atlantic area, find a location near you at
www.thegreeneturtle.com. During Verizon Center events you
can also access The Greene Turtle stand located on the main
concourse level outside of Section 117.
Hard Times Cafe
Hard Times Cafe comes to Verizon Center this year and the
Fans are excited! As one of the area’s most popular spots for
sports and food, Hard Times has a huge local following that
can now enjoy their Chili Dogs, Nachos and Wings right here
at Verizon. Hard Times will have two locations; a full stand at
Section 112 and a portable stand also on the first level. Look
for Hard Times when attending your next Caps game. Hard
Times Cafe. Chili, Wings, Nachos & Hockey!
16
Fan Gear Store
Fan Gear, located just inside Verizon Center’s main lobby on F
Street, is every patron’s favorite place to shop offering team
merchandise for Verizon Center’s own Washington Wizards,
Washington Capitals and Washington Mystics. Merchandise
can also be found for the Georgetown Hoyas Men’s basketball
team. The store is open two hours before Wizards, Capitals
and Mystics games and stays open a half hour following the
games.
Capital One Bank
There are five Capital One Bank ATMs inside Verizon Center
for your convenience. ATMs are located at Sections 119 and
112 on the main concourse. In addition, there are two ATMs
located on the upper concourse near the escalators at Section
400 and outside Section 418.
Hertz Rental Car
The rental counter is located on the 7th Street side of Verizon
Center, directly across the intersection of G Street NW and
7th Street NW. Garage entrance is located on 6th Street NW
between F Street NW and H Street NW. Enter garage, go down
ramp, and proceed to the Parking Attendant’s booth. Proceed
to the lower level of the garage (P2).
17
Capitals Charitable Partnerships
WASHINGTON CAPITALS CHARITIES
The Washington Capitals make a
positive impact in the local community
through the team’s nonprofit arm,
Washington Capitals Charities. The Washington Capitals are dedicated to the
enhancement and development of the community that has supported them
for so many years. Since its creation in 2000 Washington Capitals Charities
has raised more than $4.5 million through various fundraisers, auctions,
raffles and fan donations. The foundation has also donated to numerous
charities. Some of the worthy nonprofit organizations that Washington
Capitals Charities has given to include: KaBOOM!, Our Military Kids, The
Leukemia & Lymphoma Society, The Salvation Army, the Virginia Hospital
Center Foundation and local youth hockey leagues and schools throughout
the D.C. area.
Monetary donations can be made online at WashingtonCaps.com or by
sending a check or money order made payable to Washington Capitals
Charities to:
Washington Capitals Charities
627 N. Glebe Road, Suite 850
Arlington, VA 22203
For information on requesting a donated item for your organization’s
upcoming fundraiser, please visit: www.WashingtonCaps.com/donations
Tips & Tricks
Keep an eye out for special Caps Care fundraisers taking place at Verizon
Center. Silent auctions, Fall and Spring Puck Surprises and Pick-A-Stick are
just a few of the events that will take place during Capitals home games and
benefit Washington Capitals Charities. Currently scheduled events include:
• Oct. 10 Fall Puck Surprise
• Oct. 22 Hockey Fights Cancer Silent Jersey Auction
• Nov. 5 Inova Blood Donor Services Blood Drive
• Nov. 12 Courage Caps presented by SKYDEX Launches
• Nov. 23 Food Drive
• Dec. 9 Toy Drive presented by GEICO
• Dec. 20 Player Wives Gift Basket Auction
• Jan. 15 Pick-A-Stick
• Feb. 10 Caps Care Casino Night and Auction
• Mar. 17 Inova Blood Donor Services Blood Drive
• March 25 Spring Puck Surprise
*Dates subject to change.
18
Capitals Charitable Partnerships
Rock the Red
on the Road
The Washington Capitals are
proud to offer Caps fans official
team license plates in the state of
Maryland and the Commonwealth
of Virginia.
In Maryland, fans can order the
Caps license plate for a one-time
fee of $50. A portion of the fee
is tax-deductible and benefits
Washington Capitals Charities. Todate, more than $30,000 has been
raised for the team’s charity.
In Virginia, Caps license plates are
available at Department of Motor
Vehicles’ locations. The Caps
Virginia license plate costs $25
annually ($35 for a personalized
plate). Since more than 1,000
Caps Virginia license plates have
been purchased, a portion of the
proceeds from the annual fee
now benefits Washington Capitals
Charities.
Most Valuable Kids
The Washington Capitals team up with
Most Valuable Kids Inc. to provide a unique
opportunity for Caps planholders to donate
unused game tickets to underserved children,
recuperating soldiers and active military
and their families in the Washington, D.C., metropolitan area.
Tickets that would otherwise go unused are redistributed by
Most Valuable Kids to either injured soldiers or active military
and their families; or to boys and girls, 18 and younger,
through various local nonprofit organizations. Most Valuable
Kids’ mission is to provide an unparalleled reward system for
local underserved children and children’s organizations that
show exemplary behavior, spirit and community service. In
offering children the opportunity to come face to face with
athletic and entertainment role models, Most Valuable Kids’
program fosters the development of self-esteem and a deeper
understanding of the benefits of hard work and perseverance
during adolescent and teenage years. For more information on
Most Valuable Kids go to www.mostvaluablekids.org.
How do I donate?
Tickets can be donated online using Account Manager. You can
access your account by visiting WashingtonCaps.com. Tickets
can be donated up to 48 hours prior to the event.
For more information and
the latest news on the Caps
license plates program,
visit WashingtonCaps.com/
licenseplate. If you have any
questions, please contact the
Caps License Plates Program by
email at CapsLicensePlates@
washcaps.com or by phone at
202.266.2200.
19
Capitals Platinum Rink Partners
VIRGINIA
Ashburn Ice House
21595 Smith Switch Road
Ashburn, VA 20146
(703) 858-0300
www.ashburnice.com
Kettler Capitals Iceplex
627 N. Glebe Road, 8th Floor
Arlington, VA 22203
(571) 224-0555
www.kettlercapitalsiceplex.com
SkateQuest Reston
1800 Michael Faraday Court
Reston, VA 20190
(703) 709-1010
www.skatequest.com
DISTRICT OF COLUMBIA
Ft. Dupont Ice Arena
3779 Ely Place, SE
Washington, DC 20014
(202) 584-5007
www.fdia.org/Home.asp
MARYLAND
Gardens Ice House
13800 Old Gunpowder Road
Laurel, MD 20707
(301) 953-0100
www.thegardensicehouse.com
Rockville Ice Arena
50 Southlawn Court
Rockville, MD 20850
(301) 294-8101
www.rockvilleicearena.com
Skate Frederick
1288 Riverbend Way
Frederick, MD
(301) 662-7362
www.skatefrederick.com
20
VIP Benefits
(Rows A and B on the glass, Acela Club Ledge and Power Play
Club Members)
VIP full season-ticket holders enjoy all the
regular full season-ticket holder benefits listed
in addition to these exclusive VIP benefits.
• VIP Team Autographed Premium Gift - Each
account will receive one 2011-12 team autographed
item. (Estimated delivery date, early 2012)
• VIP Event with Ted Leonsis and Special Guest(s)
- All VIP seat holders will be invited to a private VIP
event with Ted Leonsis and special guest(s).
• VIP Guaranteed Giveaways - All VIP seat holders will
receive all promotional giveaway items (upon request).
HOCKEY
FROM A
WOMAN’S
PERSPECTIVE
Exclusive invitations
to Caps events
Take a closer look at
our players
Learn more about
hockey and the Caps
Blogs written from
local female hockey
fans and celebrities
For more info and to
join the FREE club,
visit ScarletCaps.com
• Parking- Complimentary off-site parking
(one pass per two-to-four seats).
• Club Memberships - Complimentary memberships
to the Dewar’s Coaches Club and the Acela Club.
Exclusive VIP Row A and B Benefit:
• VIP Seat Covers - All VIP row A and B seat holders will receive
a customized seat cover. If requested the Caps will personalize
your name or company’s name on the back of the seat cover.
Exclusive Power Play Club Member Benefits:
• Travel to an Away Game (one for each seat in your plan) –
Travel to one pre-selected away game per year. Travel includes
airfare; lodging at team hotel for two nights, private reception
with special guests, recreational outings and game tickets.
• Complimentary Acela Club Access – Enjoy a
gourmet buffet meal and one drink coupon (draft
beer, house wine or soda) each game.
Exclusive Acela Club Ledge Seat Benefit:
• Reserved Seat in the Acela Club Ledge Area – Complimentary
and unlimited Acela Club buffet and soft drinks.
21
Season-Ticket Holder Benefits
• Price Savings - As a full season-ticket holder you receive price savings off gate prices
(up to 57%).
• Guaranteed Seat Location - You are guaranteed your same great seats for all 44
home games.
• Dedicated Guest Services Specialist
• Power Pay - Option to pay for your full season tickets with our interest-free, 12-month
payment plan through March 2012.
• Stanley Cup Playoff Ticket Priority - Allows you to purchase your own seats for the
entire 2012 Stanley Cup Playoffs. Also take advantage of our Pay-As-We-Play playoff
payment program when you renew your account for the upcoming season.
• Priority for Additional Tickets - Full season-ticket holders can purchase additional
tickets prior to the general public via exclusive online presales. Based on availability.
• My Capitals Online Account Manager - Access your account online for added
convenience. My Capitals Online Account Manager allows you to renew your season
tickets; make payments online; forward your tickets to clients, friends or family; donate
your tickets to charity or post your tickets for resale through the Capitals/Ticketmaster
TicketExchange site - all from your computer. Renew online by the deadline and become
eligible for our online renewal sweepstakes.
• New for 2011-12: Set your own price when reselling tickets on TicketExchange.
• Exclusive Season-Ticket Holder Gift (one per account) - Collector’s edition
bobblehead set featuring six Caps players – plus the opportunity to purchase additional
gifts for your friends and family (price TBD).
• Season-Ticket Holder Party
• Private Skate Event at Verizon Center
• Select-A-Seat Event
• Summer Skate Parties at Kettler Capitals IcePlex
• Monthly Chalk Talks
• Capitals Fan Forum Teleconferences
• Season-Ticket Holder Savings Card
• Season-Ticket Holder Locker Room
• New for 2011-12: Capitals Full Season-Ticket Holder Anniversary Program
• Yearbook Name Listing
• Priority access to concerts and events in the area via online presale (based on
availability).
• Complimentary special event and welcome messages on Verizon Center LED
boards (based on availability).
• Complimentary Team Media Guide, Yearbook, Caps E-Newsletter and more!
22
Expanded Capitals Season-Ticket
Holder Loyalty Recognition Program
• Rookie: First season (Planholder since 2011)
• First Line: 2 to 5 years of Loyalty (Planholder since date of 2007-2010)
• All-Star: 6 to 11 years of Loyalty (Planholder since date of 2001-2006)
• MVP: 12 to 24 years of Loyalty (Planholder since date of 1988-2000)
• Hall of Fame: 25 plus years of Loyalty (Planholder since date of 1987 or
before)
To be classified in each group, the primary account holder must have had
ownership of their season-ticket account for consecutive seasons. The
Capitals will determine each planholder’s Loyalty Level by using the seat
history information on their season-ticket account.
Loyalty Recognition
Program Benefits
Rookie
(1 Yr.)
First Line
(2-5 Yrs.)
All-Star
(6-11 Yrs.)
MVP
(12-24 Yrs.)
Hall of Fame
(25+ Yrs.)
Customized Lanyard*
X
X
X
X
X
Customized Ticket Pouch*
X
X
X
X
X
Customized Pin*
X
X
X
X
X
Yearbook and STH Locker Room
listing by Loyalty Level
X
X
X
X
X
Online Presale Priority by Loyalty
Level^
X
X
X
X
X
Dedicated In-game Recognition
Night^
X
X
X
X
X
Voucher(s) valid for a complimentary
concession item^
One (1)
voucher
Two (2)
vouchers
Three (3)
vouchers
Four (4)
vouchers
Five (5)
vouchers
*The items will be included in your season-ticket package. Each account will receive the
same number of items as they have seats
^New for the 2011-12 season, each group will also receive:
• Online presale priority by Loyalty Level for single-game regular season
and playoff tickets (depending on availability).
• A voucher(s) valid for a complimentary concession item (you will receive
one for each loyalty level reached).
• Listing by Loyalty Level in the 2011-12 Yearbook and Season-Ticket
Holder Locker Room.
23
Washington Capitals Full SeasonTicket Holder Anniversary Program
The Washington Capitals are happy to announce a new program that
rewards our long-time season-ticket holders who have been with the team
continuously throughout the years.* Below are the new benefits that you
will be rewarded as you reach your next anniversary as a full seasonticket holder. You will also receive a commemorative puck when you reach
your next milestone year. The Capitals will determine each planholder’s
Anniversary Year based on the 2011 season by using the seat history
information on their season-ticket account. The primary account holder must
have had ownership of their season-ticket account for consecutive seasons.
• 5 Years (Planholder Since 2007) - Exclusive 5-year Anniversary
Pregame Reception
• 10 Years (Planholder since 2002) - Exclusive 10-year Anniversary
Pregame Reception
• 15 Years (Planholder since 1997) - Exclusive 15-year Anniversary
Pregame Reception
• 20 Years (Planholder since 1992) - Private Reception with special
guests
• 25 Years (Planholder since 1987) - Complimentary suite with stadium
food for 18 people (preselected game)
• 30 Years (Planholder Since 1982) - Invite for two to the owner’s suite,
plus a limo ride to and from the game (preselected game)
• 35 Years (Planholder Since 1977) - Day trip to an Eastern Conference
road game (preselected game)
• 40 Years - Overnight trip to a Caps road game (preselected game)
*Anniversary Program rewards will begin with your next anniversary as a full
season-ticket holder.
24
Account Manager
Washington Capitals Account Manager by Ticketmaster is your one-stop
shop for all online account management. Now you can track ticket usage and
update portions of your profile, all from your own personal online account
while at your home or office.
You will be able to get even more out of your season-ticket investment by
having the ability to forward your tickets to friends, co-workers, or other
guests via e-mail from your own computer. Your seats will never have to go
unused again.
Access your personal account today!
STEP 1 – Go to WashingtonCaps.com, click on “TICKETS”, then select
Washington Capitals Account Manager.
STEP 2 – Login to your personal account with your account I.D. number
and password. Contact Guest Services at (202) 266-2350 to find out your
account ID and/or password if you aren’t sure of that information.
STEP 3 – Start managing your tickets – it’s that easy!
Edit your profile!
With online access to your season account, you can easily update your
account profile at any time. By updating your most current information, you’ll
be assured of receiving all team alerts, the team newsletter, and any special
online offers. Be sure to keep your e-mail address up to date.
Make Payments Online!
Washington Capitals Account Manager will allow you to make all of your
ticket invoice payments online. At that time, you can simply log-in to your
personal account and select the “Pay Invoice” option. Here you will be
able to view your past invoices, make payments, renew your tickets for the
upcoming season, or even purchase your playoff tickets. Take advantage of
this new option and avoid the hassles of making payments in person, over
the phone, or by mail.
Email Your Tickets!
Now you can send your tickets to virtually anyone up to two hours before
the game via ticket forwarding. This service allows you to e-mail tickets to
friends, family, clients or other guests when you can’t attend a game. Simply
log-in to your personal account, select the ticket or group of tickets you wish
to send, enter the recipient’s information and select “Forward”. It’s easy, and
you don’t even have to have the tickets in hand. Avoid the hassles and costs
of overnight or in-person delivery and start enjoying the benefits of this new
service.
25
Account Manager
TicketExchange
FAQ
What happens when my tickets are
sold?
Once your posted tickets are
purchased, the amount of the sale price
is credited, less the 10% seller fee.
The barcodes on your sold tickets are
cancelled and new barcodes are issued.
The new tickets are then electronically
delivered to the buyer via ticketFast®
for at-home printing using any standard
printer, without the hassle and delay of
standard mail delivery. Prior to posting
your tickets, you must choose to either:
1. Apply resale credit towards your
Capitals account for your 2012-13
season renewal.
2. Request to have money deposited
to a valid checking account by
Ticketmaster when your seats are
sold. Please allow 15-20 days business
days after the purchase to process and
deposit your payment.
*Please note that once you have
selected either option you cannot
change your selection.
What happens if my tickets do not
sell?
You will be notified via email if your
tickets do not sell before your indicated
expiration date. Your listing will be
automatically removed and your original
tickets will still be valid for entry. If you
cannot attend the game, you also have
the option of emailing your tickets to a
friend via Ticket Forwarding (Additional
forwarding fees may also include an
authentication and ticketFast® delivery
fee).
Are there additional fees?
Sellers pay 10% of the posting price
only when their posted tickets have
sold. Buyers pay additional fees during
the purchase process which will be
reflected in the listing price of the
ticket. Additional fees may also include
an authentication and ticketFast®
delivery fee.
26
How It Works
Each of your season tickets carries a unique barcode. During
the forwarding process, the barcode on your original seasonticket is cancelled and a new one is issued electronically. The
recipient is e-mailed a new TicketFast ticket with a unique
barcode that can be printed out on an 8.5 x 11” page with any
standard computer printer.
Ticket Forwarding is an inexpensive alternative to other
overnight delivery and courier services and provides a secure
alternative method to ensure your tickets get used.
Ticketmaster TicketExchange
Sell your tickets online via the Capitals Online Account
Manager. Post your tickets for sale in a safe and legitimate
way. The program allows fans to have more flexibility with their
ticket plans, giving them control over which tickets they use
and which they choose to sell in the online forum.
Online Account Manager and Ticketmaster Ticket Exchange
Posting tickets is easy and secure – simply select the tickets
you wish to sell, choose the selling price and the expiration
date, and submit the listing. Editing your posting at any time is
quick and easy.
Please note that any fraudulent ticket activity related to the
resale or ticket forwarding of your season tickets will result
in the cancellation of your 2011-12 season and 2012 playoff
tickets. If you do not have an account ID please contact
Capitals Guest Services at 202.266.2350.
Ticketholders may log-on to TicketExchange from their online
Caps Account Manager account and post their tickets for sale
to the general public safely and easily. When the ticket sells,
the season-ticket holder receives a credit directly to his or her
online account.
Once a ticket is purchased, the barcode on the original seasonticket is cancelled and a new one is electronically delivered via
TicketFast® to the buyer for printing right away.
Any credit obtained from selling your tickets online via
Ticketmaster Ticket Exchange will be applied towards
your 2012-13 season-ticket plan or the 2012 playoffs.
Account credit accrued from the posting of 2011-12
regular season tickets cannot be used towards 2011-12
season-ticket plan payments. You do have an option when
you post your tickets for sale online to have the credit
returned to you electronically via the ACH option or
have it deposited directly into your Capitals season-ticket
account for use on future purchases.
If your tickets do not sell before the expiration date you
have set, you will be notified via email that your listing
has been removed and that your original tickets are still
valid for entry.
TicketExchange
FAQ
Can I purchase additional game
tickets as a season-ticket holder?
Yes, season-ticket holders can use
TicketExchange to purchase additional
Capitals tickets directly from other
Season Ticket Holders. Buying through
TicketExchange is safe, secure, and
easy, and with email delivery, you’ll
receive your extra tickets right away.
What are the benefits of using
Ticketmaster TicketExchange?
Ticketmaster TicketExchange
offers fans a legitimate and secure
forum for buying and selling tickets
online. The total integration of
TicketExchange with Ticketmaster
systems provides a seamless solution
for overall fan satisfaction. Since only
Ticketmaster tickets may be posted on
TicketExchange, buyers are guaranteed
authenticity and exact seat locations.
When a ticket is sold, the original
barcode is cancelled and a new one is
issued, eliminating the possibility of
counterfeiting. TicketFast® enables
immediate email delivery of purchased
tickets, saving customers the time and
trouble of coordinating transactions.
TicketExchange also uses built-in
pricing regulations based on the
locations of the seller and the event in
order to ensure compliance with state
laws that set the maximum allowable
resale price per ticket.
I also see the option to donate my
tickets to charity, how does that
work?
Donations can be made online-only
up to 48 hours prior to a home game.
All ticket donors are issued a tax
deductible receipt directly from the
Most Valuable Kids Program.
The Capitals have partnered with the
Most Valuable Kids program (www.
mostvaluablekids.org) to distribute
donated tickets. The Most Valuable Kids
program works with child focused nonprofit organizations in the Washington,
D.C./ Baltimore areas to receive
donated tickets, as well as non-profit
agencies serving injured soldiers, active
military, and their families.
27
Membership Includes:
Exclusive Member Kit
Game Day Activities
Special Events
Free Open Skates
Monthly Contests
Player Meet & Greets

One-Stop Resource - Washington Capitals

Transcription

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