Corporate Presentation 1Q16 - Shareholders and Investors
Transcription
Corporate Presentation 1Q16 - Shareholders and Investors
BBVA Group First Quarter 2016 Disclaimer This document is only provided for information purposes and does not constitute, nor should it be interpreted as, an offer to sell or exchange or acquire, or an invitation for offers to buy securities issued by any of the aforementioned companies. Any decision to buy or invest in securities in relation to a specific issue must be made solely and exclusively on the basis of the information set out in the pertinent prospectus filed by the company in relation to such specific issue. No one who becomes aware of the information contained in this report should regard it as definitive, because it is subject to changes and modifications. This document contains or may contain forward looking statements (in the usual meaning and within the meaning of the US Private Securities Litigation Reform Act of 1995) regarding intentions, expectations or projections of BBVA or of its management on the date thereof, that refer to or incorporate various assumptions and projections, including projections about the future earnings of the business. The statements contained herein are based on our current projections, but the actual results may be substantially modified in the future by various risks and other factors that may cause the results or final decisions to differ from such intentions, projections or estimates. These factors include, without limitation, (1) the market situation, macroeconomic factors, regulatory, political or government guidelines, (2) domestic and international stock market movements, exchange rates and interest rates, (3) competitive pressures, (4) technological changes, (5) alterations in the financial situation, creditworthiness or solvency of our customers, debtors or counterparts. These factors could cause or result in actual events differing from the information and intentions stated, projected or forecast in this document or in other past or future documents. BBVA does not undertake to publicly revise the contents of this or any other document, either if the events are not as described herein, or if such events lead to changes in the information contained in this document. This document may contain summarized information or information that has not been audited, and its recipients are invited to consult the documentation and public information filed by BBVA with stock market supervisory bodies, in particular, the prospectuses and periodical information filed with the Spanish Securities Exchange Commission (CNMV) and the Annual Report on Form 20-F and information on Form 6-K that are filed with the US Securities and Exchange Commission. Distribution of this document in other jurisdictions may be prohibited, and recipients into whose possession this document comes shall be solely responsible for informing themselves about, and observing any such restrictions. By accepting this document you agree to be bound by the foregoing restrictions. 1 Index 1. About BBVA 2. Vision and aspiration 3. BBVA transformation journey 4. Results’ highlights 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions 1. About BBVA 1. About BBVA BBVA’s global presence Europe Germany / Belgium/ Spain/ France / Holland / Italy / Luxembourg / Malta / Portugal / U.K. / Romania / Russia / Switzerland / Turkey 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights Asia - Pacific North America Australia / China / UAE / Hong Kong / India / Indonesia / Japan / South Korea/ Singapore / Taiwan USA / Mexico > BBVA’s global presence > History of BBVA > Main figures South America > BBVA share Argentina / Bolivia / Brazil / Chile / Colombia / Paraguay / Peru / Uruguay / Venezuela > Organizational chart > Our team > Presence in social media > Social commitment € 741 billion in total assets 66 million customers 35 countries 9,173 branches 30,794 ATMs 137,445 employees > Awards and recognitions As of March 2016. It includes Garanti starting from July. 4 1. About BBVA 2. Vision and aspiration More than 150 years of history BBVA is the result of the merger of two major Spanish banking institutions 1999 3. BBVA Transformation Journey 4. Results’ highlights • Banco Bilbao Vizcaya • Argentaria 1998 > BBVA’s global presence > History of BBVA • Grupo Caja Postal • Bco. Exterior • Bco. Crédito Agrícola • Bco. Crédito Industrial > Main figures > BBVA share > Organizational chart > Our team > Presence in social media 1988 > Social commitment • Banco de Bilbao > Awards and recognitions • Banco de Vizcaya 5 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey More than 150 years of history BBVA had significant growth since 1995 1995 • • 1996 4. Results’ highlights 1997 Banco Ganadero (Colombia) • Bancos Cremi and Oriente (Mexico) • Banco Francés (Argentina) • • • 1998 > BBVA’s global presence > History of BBVA > Main figures > BBVA share 1999 Banco Continental (Peru) Probursa (Mexico) > Presence in social media > Social commitment > Awards and recognitions • Poncebank (Puerto Rico) • Banco Excel (Brasil) • Banco BHIF (Chile) Hipotecaria Nacional (Mexico) Forum Servicios Financieros (Chile) • State National Bancshares (USA) • CITIC (China) • • Provida (Chile) • Consolidar (Argentina) • 2000 • 2004 • Bancomer (Mexico) Valley Bank (USA) • Laredo (USA) • Bancomer IPO of Forum SF agreement 2011 • Extension (Chile) Regional Bancshares 2012 2006 • Texas (USA) Banco Provincial (Venezuela) B.C. Argentino (Argentina) > Organizational chart > Our team 2005 • Granahorrar (Colombia) 2007 • Compass (USA) • Credit Uruguay (Uruguay) • Sale of Puerto Rico Unnim Banc (Spain) • 2013 • 2014 • Simple (USA) 2015 • Sale of CIFH’s stake to CNCB (China) Sale of CNCB’s 4.9% (China) Catalunya Banc (Spain) Acquisition of an additional stake in Turkiye Garanti Bankasi (Turkey) Acquisition of a 29,5% stake in Atom (UK) 2008 • Extended CITIC agreement Sale of Panama • Sale of pension business in Latam • Sale of CNCB’s 5.1% (China) • • 2009 • 2010 • Guaranty Bank (USA) New extension CITIC agreement • Turkiye Garanti Bankasi (Turkey) • • 2016 • Holvi (Finland) 6 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1Q16 main figures Earnings (€m) Gross income 5,788 Operating income 2,614 Net attributable profit 709 Balance sheet (€m) Total assets 740,947 Total equity 54,516 Loans and advances to customers - gross 428,515 Deposits from customers 408,971 > BBVA’s global presence > History of BBVA > Main figures > BBVA share Efficiency / Profitability Risk management Solvency > Organizational chart ROE1 NPL ratio Phased-in > Our team > Presence in social media ROA 5.6% 0.5% Efficiency ratio 54.8% NPL coverage ratio 5.3% 74% – CET1 ratio Fully-loaded 11.60% 10.54% > Social commitment For more information click here > Awards and recognitions 1 Adjusted to the results of the dividend-option execution of April 2016 7 1. About BBVA 2. Vision and aspiration BBVA share Listed on the main international stock markets New York 3. BBVA Transformation Journey London BBVA’s capital ownership is well diversified Shareholder breakdown Banks Non-resident Institutions 3.1 4.7 2.7 4. Results’ highlights 54.7 Employees 45.3 Resident 34.8 > BBVA’s global presence Mexico Madrid #shareholders Individuals 942,343 > History of BBVA > Main figures Figures as of 31st March 2016 > BBVA share Weighting (31-03-2016) > Organizational chart IBEX 35 8.5% > Our team Euro Stoxx 50 1.9% Closing price (€) > Presence in social media Euro Stoxx Banks 9.7% Market capitalization (€m) > Social commitment Stoxx Europe 600 Banks 4.7% Number of shares issued (m) Book value per share (€) 1 6,367 7.29 5.84 37,194 For more information click here > Awards and recognitions 1 Adjusted to the results of the dividend-option execution of April 2016 8 1. About BBVA Return to shareholders Outstanding performance to shareholders, despite financial strains 2. Vision and aspiration 3. BBVA Transformation Journey Total shareholders return (TSR) December 2010 – March 2016 - (%) Annualized* 4. Results’ highlights 0.5 BBVA > BBVA’s global presence > History of BBVA -3.5 -4.7 -2.3 Peers Eurostoxx Banks Stoxx Banks > Main figures > BBVA share > Organizational chart BBVA’s strengths have been gradually recognized by the market > Our team > Presence in social media > Social commitment > Awards and recognitions (*) Peer Group: SAN, BNPP, CASA, SG, ISP, UCG, DB, CMZ, HSBC, BARC, LBG, RBS, CS, UBS, CITI, BOA, WF y JPM Source: Bloomberg 9 1. About BBVA Organizational chart Group Executive Chairman 2. Vision and aspiration Francisco González CEO Carlos Torres Vila 3. BBVA Transformation Journey Execution & Performance New Core Competencies 4. Results’ highlights Corporate & Investment Banking Juan Asúa Country Networks Vicente Rodero > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart Spain Cristina de Parias Mexico Eduardo Osuna USA Manuel Sánchez Peru Eduardo Torres-Llosa Chile Manuel Olivares Colombia Óscar Cabrera Argentina Martín Zarich Venezuela Pedro Rodríguez Turkey Fuat Erbil Others1 Talent & Culture Finance Donna DeAngelis Jaime Sáenz de Tejada Customer Solutions Global Risk Management Derek White Global Marketing & Digital Sales > Social commitment > Awards and recognitions Global Economics Regulation & Public Affairs José Manuel González-Páramo Legal & Compliance Eduardo Arbizu Strategy & M&A Javier Rodríguez Soler Engineering Global Accounting & Information Management Ricardo Moreno New Digital Businesses Teppo Paavola USA José Olalla Note 1: Others includes Paraguay, Uruguay and Switzerland Ricardo Gómez Barredo Communications Paul G. Tobin General Secretary Business Development Spain David Puente Rafael Salinas Strategy & Control Javier Escobedo > Our team > Presence in social media Risk & Finance Domingo Armengol Markets2 Growth Ricardo Forcano Internal Audit José Luis de los Santos Note 2: Growth Markets includes Mexico, Argentina, Colombia, Chile, Peru, Venezuela and Turkey 10 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights Our team We are creating the kind of culture, environment and ways of working where the customer is at the center of everything we do The best team A first class workforce Our people are the cornerstone of our transformation and helping BBVA deliver the best customer experience anywhere > BBVA’s global presence > History of BBVA > Main figures > BBVA share 11,142 United States 37,356 22,342 33,171 Turkey Spain Mexico 30,682 South America 2,752 In 2015, we established our strategy and vision Rest of Eurasia > Organizational chart > Our team > Presence in social media > Social commitment We are defining what it means to be an employee at BBVA, and what sets us apart from any other company BBVA Group: 137,445 employees 46% 54% Age average: 38 years > Awards and recognitions Note: Figures as of 31st of March 2016 In 2016, we will focus on how we get there 11 1. About BBVA 2. Vision and aspiration Presence in social media BBVA’s commitment is to be where the people are, to listen and understand their needs and dreams. This is the reason that makes BBVA a forward-looking entity in social media 3. BBVA Transformation Journey Number of BBVA’s social media profiles by country (as of March 2016) 4. Results’ highlights Followers in social media 30,691,322 Profiles USA > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart > Our team > Presence in social media > Social commitment > Awards and recognitions Facebook (fans) Twitter (followers) YouTube (subscribers) Google+ (fans) LinkedIn (subscribers) Instagram (fans) 24,561,588 4,583,563 603,643 352,584 330,384 259,560 196 Spain 10 46 Mexico 20 Colombia 6 Peru Venezuela 5 14 Chile 12 Paraguay Uruguay Argentina 5 3 7 Whoever or wherever they may be, we have a solution and a tailored-channel for all our stakeholders. Even if they have different interests, everyone shares their relation with BBVA Note: As of March 2016 12 1. About BBVA 2. Vision and aspiration Social commitment Financial Literacy 3. BBVA Transformation Journey 4. Results’ highlights Social Entrepreneurship Highly committed to the societies in which we operate > BBVA’s global presence > History of BBVA In 2015 > Main figures > BBVA share 103.6€m Knowledge > Organizational chart > Our team > Presence in social media Premio Fronteras del Conocimiento > Social commitment > Awards and recognitions For more information click here 13 1. About BBVA 2. Vision and aspiration Awards and recognitions Once more, BBVA’s differentiated management has been recognized 3. BBVA Transformation Journey 4. Results’ highlights > BBVA’s global presence > History of BBVA > Main figures > BBVA share > Organizational chart The best place to work in Spain > Our team > Presence in social media > Social commitment > Awards and recognitions The best bank of South America for Euromoney 14 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > Vision of the financial industry > Our aspiration 2. Vision and aspiration 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights Reshaping of the financial industry Regulatory pressure and the impact in profitability Banks ROE Evolution1 (%) Mobile has changed the distribution model New players are entering the value chain World mobile banking users2 x 10 in 5 years 16.8% 1.0 5.9% 7.4% 3.1% 1.8% 2.0% 0.8 4.2% 4.8% 0.6 0.4 2015 2014 2013 2012 2011 2010 2009 2008 2007 -1.8% 0.2 0.1 2010 2011 2012 2013 2014 2015 > Vision of the financial industry > Our aspiration 1 Source: BBVA; Banks in peer group: Santander, Deutsche, Commerzbank, BNPP, SocGen, CASA, Intesa, Unicredit, HSBC, Barclays, Royal Bank of Scotland, Lloyds, UBS y Credit Suisse, Citigroup, Bank of America, JP Morgan y Wells Fargo. 2 Juniper Research Future Proofing Digital Banking 16 1. About BBVA Shifting customers and needs 2. Vision and aspiration 3. BBVA Transformation Journey Permanently connected Banking anytime, anywhere 4. Results’ highlights Used to digital experiences Expect proactive and personalized help in their finance management Interaction with multiple devices and applications > Vision of the financial industry Seeking the best experiences for each of their banking needs > Our aspiration 17 Technology and data as enablers 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey The client will be the main beneficiary in this new environment as financial services become democratized 4. Results’ highlights Big Data Blockchain Cloud Better experience Artificial intelligence Data processing Biometrics More efficiency > Vision of the financial industry > Our aspiration 18 1. About BBVA 2. Vision and aspiration Our aspiration Strengthening the relationship with the customer through the transformation 3. BBVA Transformation Journey 4. Results’ highlights Adjusting our strategy to focus on the real needs of our customers > Vision of the financial industry > Our aspiration 19 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > Our purpose > Strategic priorities > Progressing in our transformation 3. BBVA transformation journey 1. About BBVA Our purpose 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights To bring the age of opportunity to everyone Redefining the Value Proposition Assist people in all parts of their financial life cycle Help customers achieve their life goals Be more than a bank, engine of opportunity > Our purpose > Strategic priorities > Progressing in our transformation Having a true impact on people’s lives and businesses 21 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > Our purpose Strategic Priorities To help us in this journey, we have defined six strategic priorities at a Group level 1 2 3 New standard in Drive digital sales customer experience New business models 4 5 6 Optimize capital allocation Unrivaled efficiency A first class workforce > Strategic priorities > Progressing in our transformation 22 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey Focus on providing the best CX A business model with the customer at the core that offers a differential service with a very ambitious goal To be leaders in customer satisfaction across our global footprint 4. Results’ highlights NPS (Net Promoter Score) – Dec15 BBVA - Peers Average 56% 51% 31% 3% > Strategic priorities > Progressing in our transformation 1st 23% 29% 1st 6th 1st 40% 22% 18% 36% 22% -15% > Our purpose 67% 39% 3rd 1st 56% 16% 2nd 1st Peer Group: Spain: Santander, CaixaBank, Bankia, Sabadell, Popular// USA: Bank of America, Bank of the West, Comerica, Frost, Chase, Regions, US Bank, Wells Fargo// Mexico: Banamex, Santander, Banorte, HSBC// Peru: BCP, Interbank, Scotiabank// Argentina: Banco Galicia, HSBC, Santander Rio// Colombia: Bancolombia, Davivienda, Banco de Bogotá// Chile: BCI, Banco de Chile, Santander // Venezuela: Banesco, Mercantil, Banco de Venezuela 23 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey Relationship model We are improving our relationship model to respond to the customers’ multichannel profile Branch activity (Million of transactions) BBVA Spain -20% 4. Results’ highlights 51 46 42 41 2013 2014 2015 Mar.16 1 Digital customers1 (Million) – BBVA Group Mobile customers1 (Million) – BBVA Group +45% +20% 13.0 15.5 6.5 9.4 > Our purpose > Strategic priorities Mar.15 Mar.16 Mar.15 Mar.16 > Progressing in our transformation (1) Annualized March 2016 figures. (2) South America figures as of February 2016 24 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey Digital sales & products We are promoting the development of digital products and services, for customers most convenient channel selection Digital product plan Native product launches: Wallet, Link, NBA AmEx, Wibe... Traditional product digitalization: 4. Results’ highlights mortgages, car insurances, receipt finance, one click loans... Driving sales through digital channels % of total sales YtD, # of transactions Spain 8.8 Mexico1 12.1 2.1 > Our purpose South America2 15.3 3.9 9.0 > Strategic priorities > Progressing in our transformation Dec.15 (1) Ex insurance products (2) Dec.15 ex Uruguay. Mar. 16 Dec.15 Mar.16 Dec.15 Mar.16 25 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey New business models Leveraging the fintech ecosystem to develop our value proposition Internal Incubation Strategic partnerships Open Platform Enable new developments combining BBVA’s APIs, client’s technology and other building blocks 4. Results’ highlights API Client API Client API Client BBVA Open API’s Investments (venture capital) Acquisitions 3rd party API 3rd party API BBVA is driving the modularization of finance > Our purpose > Strategic priorities 29.5% stake www.bbvaapimarket.com > Progressing in our transformation 26 1. About BBVA Leveraging technology In 2007 we began our transformation process 2. Vision and aspiration 3. BBVA Transformation Journey We have been working on our platforms And we are adapting to the new paradigms of development 4. Results’ highlights Front-Office / Channels branch ATMs mobile web call center social network Platform as a Service BBVA Wallet Multichannel Architecture Middleware / Services > Our purpose > Strategic priorities > Progressing in our transformation Back-office or core banking System Placing technology at the customer’s service 27 1. About BBVA 2. Vision and aspiration Cultural change We are transforming the organization internally by fostering a new culture 3. BBVA Transformation Journey 4. Results’ highlights > Our purpose New ways of working: Collaborative culture, Agile, collaborative entrepreneurship tools (‘trial - error’) Zero tolerance against low quality New headquarters Leaner structures > Strategic priorities > Progressing in our transformation 28 1. About BBVA 2. Vision and aspiration New global areas We have built the critical competencies to succeed in this new environment 3. BBVA Transformation Journey 4. Results’ highlights Talent & Culture Promoting new schemes for talent management and adapting the Group’s culture to the new context New Digital Businesses Engaged in the development of new digital businesses and in fostering the cooperation with startups and the innovation ecosystem Engineering > Our purpose > Strategic priorities > Progressing in our transformation Developing software solutions for digital products with a global approach and running IT operations New global areas Customer Solutions Delivering the best banking experience to customers across all channels, leveraging data and design to better meet customer expectations Global Marketing & Digital Sales Driving sales across digital channels and promoting global marketing initiatives 29 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights At BBVA, we are accelerating our transformation process to become the best bank for our customers > Our purpose > Strategic priorities > Progressing in our transformation 30 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights > Highlights > Business areas 1Q16 4. Results’ highlights 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1Q16 highlights Gross income Operating income Impacted by lower contribution of NTI Growth markets strong performance Cost of risk and loan-loss provisions + RE impairments 1Q16 1Q16 Cost of risk YTD 5,788 €m Risk indicators continue to improve 2,614 €m 0.9% +2.8% +14.9% -8.5% vs. 1Q15 vs. 1Q15 constant € Loan-loss provisions + RE impairments constant € 1Q16 +4.9% 1,054 €m Net attributable profit 1Q16 Risks Good evolution of risk indicators NPL ratio > Highlights 5.3% 709 €m - 53.8% vs. 1Q15 - 48.8% constant € Solid capital ratios Ex. corporate operations 709 €m - 25.6% vs. 1Q15 - 11.6% constant € 74% 1Q16 Leverage ratio 6.3% Fully-loaded CET1 ratio > Business areas Coverage ratio Capital Quarter results impacted by seasonality, lower NTI and FX 10.54% 11.60% Fully-loaded Phased-in 32 1. About BBVA 2. Vision and aspiration 3. BBVA Transformation Journey 4. Results’ highlights 1Q16 highlights BBVA Group1 (€m) % % constant 4,152 -3.3 9.7 1,161 -5.3 4.2 Net Trading Income 357 -51.2 -45.9 Other Income & Expenses 118 -10.3 -0.1 5,788 -9.3 1.9 -3,174 2.3 12.4 2,614 -20.3 -8.4 -1,033 -15.2 -6.9 -243 -18.1 -10.3 1,338 -24.2 -9.2 976 -25.8 -11.7 0 n.s. n.s. -266 -14.1 3.2 Net Attributable Profit 709 -55.3 -50.4 Net Attributable Profit (ex corporate operations) 709 -29.4 -16.3 Net Interest Income Net Fees and Commissions Gross Income Operating Expenses Operating Income Impairment on Financial Assets Provisions and Other Gains Income Before Tax NI ex Corporate Operations > Highlights Corporate Operations Income > Business areas Non-controlling Interest 1Q16 Change 1Q16/1Q15 1Q16 (1) Total Group considering the additional stake in Garanti accounted for using the full consolidation method from 01/01/15 vs 07/01/15 deal closing. 33 1. About BBVA Business areas – 1Q16 results Spain Banking activity 2. Vision and aspiration Net attributable profit 234 €m 3. BBVA Transformation Journey 4. Results’ highlights - 23.6% vs. 1Q15 -113€m -26.5% vs. 1Q15 USA 49 €m -63.5% vs. 1Q15 1Q16 Costs affected by CX integration Coverage ratio 59% Loan-loss provisions and impairments reduction Net exposure -12.5% -4.1% vs. Mar.15 (With CX) Lower P&L negative impact Positive sales performance Exposure reduction on track vs. Mar.15 constant € Net attributable profit > Business areas 6.4% Spain Real estate activity Net attributable profit > Highlights Income impacted by NTI decrease NPL ratio NPL ratio 1.4% Coverage ratio 103% NII positive performance Lower NTI & other income P&L performance impacted by Oil&Gas 34 1. About BBVA Business areas – 1Q16 results Turkey constant € 2. Vision and aspiration Net attributable profit 1 133 €m 3. BBVA Transformation Journey +13.2% vs. 1Q15 NPL ratio NII growth supported by activity Coverage ratio NII and NTI affected by change in accounting method 2.8% 129% 4. Results’ highlights Mexico constant € Net attributable profit 489 €m +10.1% vs. 1Q15 South America > Business areas 1Q16 NPL ratio 2.6% Coverage ratio Outstanding top line performance Positive jaws 119% Sound risk indicators NPL ratio Strong activity growth constant € Net attributable profit > Highlights Double-digit bottom line growth 182 €m +8.7% vs. 1Q15 2.6% Coverage ratio 118% Robust core revenues generation Costs affected by hyperinflationary economies and expansion plans 1 Considering the additional stake in Garanti accounted for using the full consolidation method from 01/01/15 vs 07/01/15 deal closing. 35 1. About BBVA Business areas – 1Q16 results Corporate & Investment Banking 2. Vision and aspiration 3. BBVA Transformation Journey Business activity Client’s revenue Results (constant €, % YTD) (constant €, % YoY) (constant €, % YoY) Gross margin Lending 4. Results’ highlights 57 € bn +0.8% 583 € m -4% 600 € m -15% Net margin Customer funds 55 € bn > Highlights > Business areas 1Q16 +6% 97% Wholesale banking recurrent business1 % of revenues given by our relations with clients 356 € m -24% Net attributable profit 119 € m -58% Good activity levels High recurrence of our client’s revenues Deterioration of the environment causes a drop in results in line with the industry (1) Client’s revenue / Gross margin 36 BBVA Group First Quarter 2016