April 2016 Brooknight Newsletter

Frontline
Newsletter
Find Out Inside
The winner of the Brooknight Queen’s
Birthday Award!
by Brooknight Security
04 / 2016
Issue / 12
April / 2016
Introduction
Newsletter / Issue 12
Well, to say it’s been a busy April would be
Exciting times are ahead, as we continue
something of an understatement! Not only
to strive to be the best we can be. Talking
does Brooknight have another brand new
of the best, we know how lucky we are to
office (more on that later), but we have
have so many excellent security officers so,
also been recruiting some fabulous new
if you’d like to nominate one of them for
personnel too, who will undoubtedly have a
award please don’t hesitate to contact us.
huge impact on our business.
Just send an email to news@brooknight.com,
explaining the reasons behind the award,
Yes, as a company we are expanding as we
and we’ll do the rest.
continue to make an impact in the sectors
Have a great May.
of retail and logistics. Thank you to every
one of our fantastic employees; it is your
Kathryn, Editor
professionalism, commitment and amazing
attitude that is driving us forward and
making us a security partner of choice. We
couldn’t have done it without you.
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Security Excellence Awards
Within his first two months of working at Primark Store in Corby, Security Officer Richard
Baradlai, has already received a ‘WOW’ award after a customer commented on the ‘excellent
customer service’ they received.
Avril Delaney, Store Manager, has also been incredibly
impressed with Richard’s work ethic and is delighted that
he has received such positive feedback. Scott Thurston,
Operations Manager, wanted Richard to be awarded with
a Service Excellence Award in recognition for the great
job he has done because, as he states, ‘Richard is great
ambassador for the company and has excelled in his
role at Primark, despite being very new to the position’.
A special mention and award goes to Security
Officer Nazaqat Mahmood, who works at the Primark
store in Burton upon Trent. Having spotted three
males stealing stock, Naz approached them to
retrieve the items. Unfortunately, the males in
question were very aggressive and Naz was kicked
and punched for his efforts. Whilst the men
got away, Naz did retrieve the stolen stock and
the Police are now reviewing the CCTV footage
to hopefully identify and arrest the individuals
responsible. John Wood, Operations Manager, has
high praise for Naz; ‘He is a motivated, diligent
security officer who will always got the extra
mile to protect the staff and stock at his store
and is highly regarded as a result’.
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Security Excellence
Awards
Congratulations also go to Security Officer Derek Jeanne,
who received his Security Excellence Award for the
sterling work he has done at Mothercare’s store in
Cribbs Causeway.
Whilst we’re on the subject of Service Excellence, Nathan
Sherwin, Site Supervisor, wanted a collective award to
be presented to the security officers covering Primark
stores in Chester and Wrexham.
‘ I want to thank them all for their hard work and their willingness
to cover a shift when needed; they never let the side down. Their
joint performance as a team has been of an incredibly high
standard. They excel at customer service and are really proactive
with store theft and anti social behaviour’.
The security super stars, who make up this superb team are as follows:
Security Officer Moulay Moussabel always keeps a keen eye on the shop floor and never misses
anything on CCTV. Moulay is great with customers and is also fluent in Spanish, French and
Arabic, which is a definite asset.
Security Officer Bradley Wellman, despite his ongoing battle with illness, will always be on hand
to cover a shift when needed and consistently goes above and beyond the call of duty.
Security Officers Richard Jones and Mathew (Matty) Preston both travel back and fore from Wrexham
and have done a fantastic job cracking down on the prolific theft that happens in store.
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Brooknight welcomes
Greg Logan as our new
Operations Director
Brooknight has seen a huge transformation over
the past year and the investment in skills and
experience continues. As part of this approach,
we are very proud to announce that Greg Logan
will join the senior team as Operations Director
in June.
Greg has over 25 years of experience in the UK manned guarding industry and the experience
he brings is an ideal fit for Brooknight. His appointment will bolster the service delivery of the
business as we continue to grow.
Jim Moyes, Group CEO, says ‘As a company, we have made a conscious decision to invest
in the best possible team to drive the business forward. Last year, we appointed Chris
Fieldhouse (Managing Director) and David Marchio (National Accounts Director)
and the impact of their appointments was instant. Having Greg join the business will
only strengthen our capability, with the added advantage that he has worked with
Chris and David in the past and they operate extremely well as a team. I would like
to take this opportunity to welcome Greg to our business and look forward to working
with him when he joins us in June.’
Greg will work closely with Chris and David in developing and delivering a service offering which
drives customer service and client engagement at the highest level. His experience in managing
large contracts will be a great asset to the business as Brooknight continues to establish itself
as a major force in the industry in sectors including retail, supply chain and various corporate
environments.
Greg says ‘I am extremely happy to be joining Brooknight. It is an exciting time for the
business as it continues to win new contracts and has a clear and aggressive growth
plan. To be offered this opportunity, I feel that it is, without doubt,
a great career move.’
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Brooknight is also delighted to announce the
appointment of Mark Lawrence as General
Manager of Central Services
Brooknight is pleased to announce the
appointment of Mark Lawrence as General
Manager of Central Services.
Mark will join the business on the 3rd May and
will be based from our Milton Keynes office.
His role will be wide ranging with responsibilities
to include the management of the Control
Centre, recruitment, screening and vetting,
administration, compliance and Health
and Safety.
He joins Brooknight from Technicolor Home Entertainment Services where he held the position
of Quality, Safety, Health and Environment Manager. Prior to that he was Group Facilities and
Procurement Manager for arvato UK Ltd.
Mark brings with him a wealth of experience in man management roles, facilities management
and is a NEBOSH qualified Health and Safety manager. He also has extensive knowledge of and
experience in TAPA, FACT and CDSA.
Chris Fieldhouse, Managing Director, says ‘Mark’s appointment forms part of our ongoing
strategy to create a management team with the qualifications and experience that will
enhance the service we provide to our customers. Mark is an exact match for the role
and I look forward to working with him when he joins the Brooknight team.’
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Brooknight’s New Premises in Milton Keynes
Brooknight’s stunning new office, North House, in Milton Keynes will now be home to
our Control Centre, our Pre-Employment team (including recruitment and vetting), our
Administration team and our Compliance and Health and Safety team.
These rather plush new offices also house a rather swish conference suite and hot desking facilities too.
Due to be operational the latter part of May, the teams are looking forward to working in closer
proximity to each other whilst enjoying a great new office environment.
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Swarovski Photos
We’d like to thank Sian Domenchini-Cook, Administrator, for her fantastic photos of Swarovski
taken whilst on holiday in Italy and Greece.
Swarovski Civitavecchia, Italy
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Swarovski Corfu, Greece
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Employee Referral Bonus Program
Brooknight Security is always looking for great people to join our team and you can help. If you
know someone who you think would be a good addition to our organization, you earn £50.00 if
you refer them for employment and they are hired.
We welcome referrals for any position, including those not currently available.
The referral bonus program has very few rules but these follow.
1. The hiring of a referred employee must occur within three months of the initial
referral date.
2. The referral must represent the candidate’s first contact with our organization. Temporary
contract and former employees are not eligible candidates for referral.
3. To be eligible for an award, the referral must provide a member of the recruitment team with
the referring employee’s name and position.
4. Once a referral is hired and completes their 90 day probation period, the employee
responsible for the referral will receive the referral bonus.
5. The first employee to refer a candidate will be the only referring employee eligible
for payment.
6. All candidates will be evaluated for employment consistent with our organization’s policies
and procedures, and all information regarding the hiring decision will remain
strictly confidential.
If you would like to refer someone to work at Brooknight, please contact our recruitment team
by emailing them on ktoyne@brooknight.com or jadam@brooknight.com or calling our Milton
Keynes office on 01908305700.
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Winner of the Brooknight Queen’s
Birthday Award
As you know, in order to celebrate the Queen’s 90th Birthday, we asked you to nominate
someone at Brooknight who you believed deserved a special prize.
Thank you to everyone who has taken the time to send in their nomination. The following
people were nominated; Derek Jeanne, Carol Cunningham (Control Room), Arthur Goodwin,
Richard Butcher, Kevin Wilding and Scott Thurston.
Everyone nominated is very deserving of the award. But, after much deliberation, we are
delighted to announce that the prize, of an overnight stay in a London Hotel and a West End
show, for two people, has been awarded to Derek Jeanne.
We received a number of nominations for Derek, who is described as ‘A hardworking
security officer who has worked at Brooknight for many years. Derek has a great
attitude, is positive and will always go above and beyond what is required of him and,
as a result, is respected by everyone who works with him’.
Huge congratulations to Derek and we look forward to hearing all about your weekend away.
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© 2016 Brooknight Ltd